Global Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the global operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

M Herzog
8942 Cassie Plains
Los Angeles
8942 Cassie Plains
Los Angeles
Experience Experience
03/2016 – present
Houston, TX
Director of Global Operations
Director of Global Operations
03/2016 – present
Houston, TX
Director of Global Operations
03/2016 – present
  • Develop strong collaborative relationships with key stakeholders across the company and represent the Facebook At Work team with Cross-Functional teams
  • Lead and influence design, establish buy-in and execute of regional sales growth strategies
  • Manage junior resources and manage / direct resources internationally
  • Project manage core work stream activities for international operations
  • Establish clear work plans for staff and communicate priorities clearly and effectively
  • Manage and lead analyses for operational improvement initiatives
  • Support / lead content acquisition, commercial partnerships, product enhancements and proposition development
08/2009 – 12/2015
Boston, MA
Global Operations Manager
Global Operations Manager
08/2009 – 12/2015
Boston, MA
Global Operations Manager
08/2009 – 12/2015
  • Coordinating efficient and smoother operation of the servicing by eliminating non value adds
  • Drive continuous improvements effort by reviewing incidents, escalations, identifying gaps and iterating on best practices
  • Hiring, developing, and retaining great talent
  • Implement and expand new and refresher training programs for sales, marketing and professional service aligned to the overall global division strategy
  • Responding to inquiries, escalations, and establishing partnerships with key customers
  • Defining and tracking metrics and key performance indicators to raise the bar in team performance and customer service
  • 15% Provides proforma analysis and reporting on new and existing products and programs
09/2002 – 03/2009
San Francisco, CA
Global Operations
Global Operations
09/2002 – 03/2009
San Francisco, CA
Global Operations
09/2002 – 03/2009
  • Help establish project management best practices, processes and improvements, inclusive of cross-training
  • Develop effective relationships with customers (Businesses, HR, Finances) and suppliers through proactive communication to provide outstanding service delivery
  • Manage multiple projects or work packages concurrently, from initiation to closure and handover to the business
  • Work on-site with Ops/Infrastructure team to prioritize and manage a queue of systems requests
  • Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)
  • Assist with Change Control process, routing, and approvals
  • Advise on complex questions/requests from customers (Businesses, HR, employees); provide “Best in Class” customer service
Education Education
Bachelor’s Degree in Business Administration
Liberty University
Bachelor’s Degree in Business Administration
Skills Skills
  • Financial reporting and financial services/product knowledge highly desirable as well as related industry regulations
  • Possesses strong training skills and ability to conduct deep dive knowledge sharing programs
  • Strong knowledge of Agile Scrum and related practical experience
  • Proficient with Microsoft Office - Visio, Excel, Word, and PowerPoint
  • Inquisitive in nature, ability to challenge issues and processes
  • Excellent communication skills, both oral and written are essential
  • A confident well-rounded methodical person with strong analytical skills
  • Strong intrinsic business sense and listening skills
  • Ability to work with teams in multiple locations
  • Practical and / or theoretical knowledge of OTC Collateral business
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Global Operations Position Control Resume Examples & Samples

  • Perform daily controls and support the team in investigating exceptions and determining which adjustments, if any, are needed to correct the books and records
  • Liaising with other global Morgan Stanley teams in Operations, Technology and Finance to identify and resolve exceptions at root cause
  • Develop expertise in the Fixed Income products and effectively share knowledge across the team and organisation
  • Delivery of projects that will further develop the team?s processes and support department/ firm-wide initiatives
  • Communication and escalation of issues to senior management across GOPC and key external stakeholders
  • Exercises sound judgement and analysis
  • Demonstrates excellent attention to detail when analyzing or interpreting data
  • Skillfully identifies problems, builds solutions, and applies lessons learned to parallel situations
  • Demonstrates Commitment to Control and Risk Management
  • Escalates clearly and appropriately
  • Maintains focus and intensity under pressure whilst ensuring accuracy and deadlines are not compromised
  • Confident of communicating across many different areas and across levels
  • Technical Knowledge/Experience
  • Track record of learning or adapting to new technology systems/applications
  • Works effectively with/builds relationships with colleagues across teams
  • Willing to perform additional tasks, when required, to help team meet its control goals
  • Effective at teaching and sharing information across the organization
  • Displays a focus to critically review ?how work is going? and invests time for growth
  • Capable of / or experience in being a role and leveraging initiative to expand own and others understanding
  • Financial product knowledge (e.g. knowledge of cash or derivative instruments and their valuation)
  • Experience in developing databases in MS Access

Global Operations Business Management Leader Resume Examples & Samples

  • Manage Communications Management
  • Lead and manage intake across the various initiatives driven by the AE & QC team and manage road maps for these initiatives and projects in conjunction with the Program management team
  • Manage and coordinate Global Operations (GO) internal communications (i.e. newsletters, presentations, town halls, etc.) Coordinate knowledge content for newsletter articles across Operations
  • Manage GO external facing communications/ presentations about our services, accomplishments, initiatives, etc. Maintenance of our portion of the CHS
  • Manage our budget planning with the GIS Business Management office and Finance. Assists our teams in Business Case preparation including cost analysis and ROI projection and tracking
  • Develop and manage a process for continual review and reporting on key audit criteria required for internal and external audits (i.e. ISAE 3402, SOC2, etc.) so when an audit is scheduled, we would already have our material prepared and thereby reduce the impact of an audit and increase our creditability
  • Drives an Operations Service Assurance team focused on establishing a framework with the Service Readiness function for measuring our Service offering to our customers against expectations and the driving periodic assessments against that framework to ensure our delivery meets expectations set
  • Maintain stewardship of Global Operations roadmaps and work streams, providing quarterly updates upon progress, opportunities, threats etc
  • Manage consistent coaching / counsellor training across Global Operations to develop and retain talent
  • Champion people related issues for Global Operations i.e., coaching network, Global People Survey activities, people committee…
  • Define and manage skill gap analysis and manage required training/staffing to address gaps (ie Quality Management, ITIL, etc)
  • Resource Management – WFM coordination, Skill Gap Analysis, Long term staffing plans, Location Strategy, career framework, etc
  • Manage reward and incentive initiatives for Global Operations
  • Acts independently with indirect supervision
  • Ensures the training and development of staff members to develop their skills and maintain state-of-the-art knowledge in their area of responsibility
  • Directs staff members directly or indirectly in the development, implementation, and support of applications to meet the client’s business requirements
  • Responsible for the selection and performance management of staff members
  • Partner and collaborate with Service Portfolio Management-Service Readiness to drive key framework criteria for Operations Service Delivery assessments and supportability risks
  • Collaborate with global talent management function to drive and coordinate people initiatives that impact Global Operations
  • Partner with GIS Business Management team to coordinate financial initiatives, operational budget impact of Solution Delivery projects and workforce management and tracking
  • Acts independently with indirect supervision, reports to the GIS-Global Operations Automation, Efficiency and Quality Control Leader
  • Directs staff members directly or indirectly in the development, implementation, and support of procedures, work efforts and initiatives of the Global Operations Business Management Office
  • Conducts employee performance reviews and participates in semi annual roundtable reviews
  • Work closely with peers in Global Operations and other GIS functions
  • Outstanding management, interpersonal, communication, organizational and decision-making skills
  • Strong multi tasking capabilities, exceptional skills to adjust to multiple demands, shifting priorities, ambiguity and rapid change as well as dealing efficient deal with escalations and difficult situations/people under pressure e.g. to restore services
  • An overall understanding of the business objectives of service lines and Core Business Services departments
  • Ability to work and team with a multitude of different people within and outside IT, to understand and integrate cultural differences and motives, and to lead virtual cross- cultural teams
  • English language skills - good written and verbal communication
  • 8 to 10 years of experience in all aspects of infrastructure management and operations
  • Extensive experience in various aspects of IT Operations functions
  • Proven skills to develop actionable roadmaps and to implement in an efficient way
  • Very good understanding of overall business management, people and financial management
  • Excellent communication skills at various audience levels

Global Operations Specialist With German Resume Examples & Samples

  • Motivation to work in multicultural / international environment
  • Communication skills in German is a must, English an asset
  • Commitment to ongoing learning and impelmenting new knowledge into practice
  • Detail oriented and well-organized
  • Good Microsoft Office knowledge, expecially MS Excel
  • Experience in business/administration/sales (internship programms count as well) is a strong advantage

Global Operations Resume Examples & Samples

  • Work on-site with Ops/Infrastructure team to prioritize and manage a queue of systems requests
  • Maintain communication and project plans for systems projects with project stakeholders
  • Coordinate with team on resourcing project and key issue planning on a daily basis
  • Forecast staffing needs based on upcoming work
  • Identify and resolve project risk and issues, with appropriate guidance, support, and escalation
  • Manage Systems projects to achieve desired goals within scope, budget, and schedule
  • Manage team consisting of globally distributed resources
  • Maintain appropriate project documentation as required, providing status updates to management and all stakeholders
  • Help establish project management best practices, processes and improvements, inclusive of cross-training
  • Assist with Change Control process, routing, and approvals
  • Interact with vendors as needed
  • Reports to Infrastructure and technology Operations leadership
  • Minimum of 5 + years of professional experience in Project Management with specific focus on Global Infrastructure projects
  • Strong command of English language, both oral and written
  • Excellent self-tasking and teamwork skills
  • Strong interpersonal communication skills in managing remote/global resources
  • Clarizen
  • Bugzilla
  • Microsoft Office product

Internships Global Operations Performance Management Resume Examples & Samples

  • Brand Operations
  • Sourcing
  • Solutions
  • Support team on day to day business
  • Support with creation, verification and distribution on monthly reports
  • Support with preparation and consolidation of budgets and forecasts
  • Support data analysis as required
  • Prepare monthly global reporting and support analysis of logistics costs and its drivers
  • Support on preparation of management presentations
  • Support cross-functional and multi-brand projects
  • Work on department specific projects and tasks

Global Operations Specialist With German Resume Examples & Samples

  • Commitment to ongoing learning and implementing new knowledge into practice
  • Good Microsoft Office knowledge, especially MS Excel
  • Experience in business/administration/sales (internship programs count as well) is a strong advantage

Global Operations Resume Examples & Samples

  • PB CSR (Client Service Representative) / FO (Front Office) / MO (Middle Office) and Oversight Manager queries
  • Trade pre-matching – including chasing counterparty
  • Fails Management – including chasing fails with counterparty
  • Investigation of Alleged trades provided by agent bank and advised by counterparty
  • Monitor Exception queues (Trade Management/ Cancel &Correct / Negative Acknowledgement)
  • Nostro / depot investigations, matching retagging and narratives
  • Client money segregation on Nostro/Depot items for eligible entities
  • Escalation to supervisor of all items that are over 5 days or cannot be resolved by COB (Close of business) e.g., incomplete pre-matching, large value (> 500K USD) unmatched & items in exception queues at COB
  • Monitor potential buy-ins, escalate to supervisor. Escalate potential risk items (mismatched / DK'd trades) to Lead / Supervisor on a timely basis
  • Making cash payments on value date for Free Of Payment trades
  • Input of USD payments for trades
  • Input of journal entries for USD and local currency for PB client FX trades
  • Input of manual instructions e.g. cancellation of trades, last minutes amendments, etc
  • Update CSIT / MSIT’s for Firm and clients where applicable, ensuring call back procedure is followed
  • Review MI sent by Supervisor – Fails / Cancel &Correct’s / Trade Management / Nack’s (not acknowledged) prepared as per different reporting tools eg: DART, GMIS, etc
  • Liaise with funding team to resolve cash management issues and reduce overdraft/coverage costs

Global Operations Resume Examples & Samples

  • Establish strong and effective relationships with all key stakeholders, including clients, account managers, traders and operations
  • Understand operational flow and identify key operational risk areas and drive for change and solution
  • Identify inefficiency and perform root cause analysis and work with clients to increase STP process

Global Operations Resume Examples & Samples

  • Manage multiple projects or work packages concurrently, from initiation to closure and handover to the business
  • Define project scope, objectives and governance in collaboration with senior management and stakeholders
  • Obtain endorsements and buy-in from stakeholders for proposals/ recommendations
  • Actively manage project scope and objectives against quality standards, targets and budgets
  • Engage stakeholders and team members actively, providing regular updates on delivery status, decisions and resolution of issues
  • Identify risks and issues and provide respective mitigation
  • Identify and manage project dependencies and escalate critical situations where appropriate
  • Define the test strategy and coordinate users across multiple departments in integration, functional, performance and user acceptance testing
  • Define and execute the communication plan and activities
  • Track realization of the business case with project sponsor upon project delivery
  • Reporting and Governance
  • Adhere to define project management methodology and use appropriate templates and tools to produce quality deliverables

Global Operations Senior Accountant Resume Examples & Samples

  • Represent Global Ops Accounting driving alignment between accounting and operations, finance, and other business partners for key supply chain activities, primarily focused on logistics actions
  • Be expected to develop and drive operations accounting changes related to Ops, Finance, and Accounting-driven strategic initiatives and other projects, including collaborating and coordinating across business teams as well as within the Global Ops Accounting org
  • Be expected to develop, recommend, and implement globally standard accounting procedures (systematic or manual), ensuring appropriate controls; and will ensure that these processes comply with Dell’s accounting policies, processes, and control requirements
  • Be expected to develop a broad understanding of Dell’s Supply Chain design and capability, and influence global business partners toward systematic, stable, and scalable solutions with the objective of supporting Dell’s strategy and vision to optimize the global supply chain processes in support of meeting/exceeding customers’ expectations
  • Be expected to develop as a strong technical and process support for the Global Ops Accounting team, with a broad view of Dell’s global business activities
  • BA in accounting/finance and 10+ years of relevant experience, or MBA and 8+ years of experience
  • Experience with a global team is important
  • Program management and/or business operations experience (procurement, manufacturing, logistics, etc.) preferred

Global Operations Excellence Manager Resume Examples & Samples

  • Ability to guide teams and product design engineers in an efficient manufacturing system design
  • Plant Manufacturing Engineering or Operations
  • Ability to interact globally – exceptional leadership skills
  • Electronics – specifically Surface Mount experience
  • Knowledge and experience with post electronic surface mount operations including coatings, electronics assembly, testing, packaging

Global Operations Collateral Management & Client Vals Resume Examples & Samples

  • Collaborate with our partner vendors in the Client Valuations process
  • Point of escalation for all client valuations related matters
  • Ensure that the valuations of derivative trades are distributed to the bank’s most sensitive clients on a timely manner
  • Ensure that the team fulfills all audit confirmation requests by clients and auditors in a timely manner within the firm service level agreement
  • Provide first in class client services to internal and external client
  • Regular liaison with Front Office regarding valuation or audit confirmations issues
  • Communication with clients regarding administration of their statements
  • Ad Hoc/ Project Work
  • Continuous improvement of the process and procedures
  • Response to strategic change initiated by and affecting the departments

Global Operations Center Situation Manager Resume Examples & Samples

  • Manage communications via a clearly defined communication structure and plan
  • Ensure separation of “technical” and “management” bridges
  • Ensure there is a single point of command and that single point of command is in control
  • Gather all required documentation around network/devices/services/applications involved in a given situation
  • Analyze situation utilizing all tools available to identify potential areas of interest/concern
  • Ensure that proper troubleshooting procedures are followed and that each step and its results are documented
  • Engage resources of other teams when needed and as appropriate

Global Operations, Collateral Management Resume Examples & Samples

  • Regular liaison with Front Office
  • Resolving exposure/ billings disputes with clients
  • Responsibility for day to day Collateral Management MTM functions for both Cash & Non-Cash Collateralized trades
  • Proficient in Excel and SQL skill (preferably to a macro level)
  • Experience in Stock Loan / Collateral management function
  • Firm Settlements understanding on all markets – how markets are processed, deadlines, limitations in some, and the impact they have on Collateral requirements each day
  • Systems – extensive use of Excel, ALGO, Bloomberg, Reuters, SBL
  • Practical and / or theoretical knowledge of OTC (Over the counter) Collateral business
  • Ability to meet stringent deadlines without compromising internal control

Endpoint Computing Global Operations Tier Resume Examples & Samples

  • 5+ years of experience in information technology
  • 3+ years of business re-engineering/process improvement experience, including mentoring and coaching on quality improvement projects
  • 3+ years of project management experience, and the ability to drive several projects concurrently
  • 3+ years of change management experience
  • Excellent problem solving/analytical skills and knowledge of analytical tools
  • Ability to create/define metrics that accurately reflects the current state of a given process
  • Ability to coach and transfer knowledge to key stakeholders
  • Technical knowledge of Microsoft Office Products (Excel, Word, PowerPoint, Outlook), Microsoft Visio and Microsoft Project
  • Technical knowledge of Browser-related Technology (IE, Firefox, Google Chrome)
  • Technical knowledge of Security-related products (Symantec, McAfee)
  • Demonstrated experience with Wintel operating systems, systems management, application packaging, deployment, support, and problem management

Global Operations, Collateral Management Resume Examples & Samples

  • Pro-active identify, reconcile and escalate arising from day to day collateral management process
  • Spearhead the ongoing Legal Entity initiatives and regulatory deliverables relating to both Stock Borrow Loan and Collateral Management process
  • Timely execute individual efficiency measures
  • Manage work-force along FTE and deployment Ratio targets, collaborate with our vendor partners to deliver best in class performance

Global Operations Collateral Management Analyst Resume Examples & Samples

  • Managing margin calls with clients
  • Ad hoc reporting as required by management and front office
  • Involvement in projects outside immediate job function
  • Prefer very strong Excel and SQL skill (preferably to a macro level)
  • Like for like experience in Stock Loan / Collateral management function
  • Systems – extensive use of Excel, ALGO, Bloomberg, Reuters
  • Previous banking experience – preferably > 2 years
  • Control oriented, with a desire to see processes automated and simplified
  • Ability to work in a pressurized environment

Global Operations Analyst Resume Examples & Samples

  • Highly analytical with a background in operations, finance or consulting
  • Self-starter and strong team player
  • Highly proficient in Excel and PowerPoint

Manager, Global Operations Resume Examples & Samples

  • Evaluate volume and allocate internal resources for NGCI ingest, US ingest, Global duplication, NGCI incoming QC, and US incoming QC
  • Collaborate with Engineering, the Technical Supervisor, and the NGCI Post Supervisor to regularly review non-standard QC issues to determine next steps, oversee the organization and accessibility of patch fixes on Rumpus and Active storage, determine when a production tech needs to set up projects for NGCI, participate in post-mortem meetings with Production, and assign tasks to systems and human resources
  • Responsible for responding to the Post Facility distribution list for vendor master ingest/qc issues, delegating tracking tasks to Operations Coordinators, and communicating with Production Management and Outside Production Companies when patch fixes are needed or an entire master needs to be sent back to be updated
  • Oversight of the initial steps for all of operations processes before master files are made available for NGCI Program edit, NGC-US/WILD-US/MUNDO Program edit, PR/Marketing edit/duplication, and Digital media distribution
  • Partner with Production Management to streamline the tech specs and standardize the process. This position is the point person for Production Management when a delivery/QC-related (technical, S&P, legal, EP) issue is raised
  • Management of the team that updates and organizes different sets of data captured in the MAM, Rumpus, ScheduALL and Shared Drive
  • Meet weekly with NGCI Core Team and US Production Services to review priorities, address any scheduling problems and discuss any possible QC issues

Manager, MSS Global Operations, Managed Siem Resume Examples & Samples

  • At least 2 years experience in Leadership and Management
  • At least 2 years experience in Service Delivery
  • At least 1 year experience in Operations Leadership Role
  • At least 3 years experience in Threat Intelligence and/or Security
  • French: Intermediate

Global Operations Resume Examples & Samples

  • Control oversight and Framework
  • Risk & Control Metrics
  • Financial Control
  • Client Money & assets

Global Operations Position Control Associate Resume Examples & Samples

  • Drive forward root cause solutions through the interrogation of the firms Risk and financial systems/models
  • Delivery of projects that will further develop the team's processes and support department/ firm-wide initiatives
  • Production, development and analysis of management information on a regular and ad hoc basis to support the departments Control, Commercial and people initiatives
  • Comprehends and reasons - Displays well developed ability to comprehend, reason and process complex data
  • Demonstrates excellent attention to detail when analysing or interpreting data
  • Skilfully identifies problems, builds solutions, and applies lessons learned to parallel situations
  • Anticipates problems / obstacles and understands the ramifications to business. Offers workable commercial solutions
  • Proactively ensures existence of mitigating controls and takes personal responsibility for enhancing processes
  • Mobilizes teams across functions and locations to resolve issues using both tactical and strategic solutions
  • Capable of open, accurate and concise communication at all times, whether through email or phone
  • Experienced with MS Office (MS Excel/Access/Outlook)
  • Learning Leader
  • Displays a focus to critically review 'how work is going' and invests time for growth
  • Prior experience in investment banking operations or finance

Analyst, Global Operations Resume Examples & Samples

  • Agree all OTC cash flows with clients handled by team via telephone calls and emails
  • Investigate and resolve any queries received both internally and externally on products and functions handled by the team
  • Liaise with Interest Claims team to validate payable and receivable claims
  • Conduct self in a professional manner when dealing with the group’s internal and external customers
  • Build on existing relationships to provide an efficient and high quality service
  • Continually review current procedures & processes; suggest and implement ideas to improve the efficiency and quality of work in the group

Global Operations Change COO Manager Resume Examples & Samples

  • Resource Management – ensure appropriate resource management controls in place and hiring is managed according to plans. Provision of program/project resource management and MI (e.g. exception reporting for under / over allocation, etc)
  • Financial Management – close collaboration with Central Ops COO and Shared Services Finance for ‘Services’ to provide Financial Management, Cost Accounting to Project Accounting Reconciliation
  • HR & Communications – provide HR related support and implement and operate communication strategy
  • Governance – ensure appropriate MI / Governance forums in place and manage/participate as appropriate. Provision of materials for such forums e.g. Global Change Governance Meeting. Implementation and operation of appropriate governance standards and processes across Investment / Design and Execution Governance as appropriate
  • Target Operating Model (TOM) – participation in the development and implementation of the TOM for Operations change. Working closely with IT to develop and implement an agreed overall change operating model to increase efficiency and drive delivery improvements
  • Center of Excellent Strategy / Deployment – development and implementation of an appropriate Center of Excellent and Deployment strategy, collaboratively with IT, to maximize efficiency for change delivery. Includes shape out of a change competency in Poland and a major Strategic Vendor Initiative
  • Tools and Standards – implement appropriate tools, processes and standards to “raise the bar” for change management for the Operations Change function. Project Management of the Operations Change Improvement Program (ChIP) in order to achieve this
  • Quality Assurance – put in place quality assurance standards to help ensure change delivery to time, cost and quality requirements
  • Change Capability & People Development – participation in the development of Professional Change Capabilities in Ops Change, with associated training / mentoring schemes. Utilize Change Capabilities to deliver improved skills / use of developed standards
  • Excellent Project Management or Project Management Office leadership and experience on large-scale transformation programs or change portfolios
  • Experience in Financial and Resource Management
  • Experience managing senior stakeholders across multiple functions
  • Experience collaborating with IT organizations in managing strategic technology and process change
  • People management skills and experience of/enthusiasm for developing and managing a high-performing team
  • Excellent initiative and ability to manage multiple tasks / initiatives
  • Detail oriented with excellent organizational and analytical skills
  • Ability to work both under own initiative and to work well with others in many different and challenging environments
  • Excellent collaboration, influencing and negotiation skills
  • Excellent presentation, business writing and professional standards
  • Flexible and client service orientated approach
  • Strategic mindset with ability to define and execute holistic approaches

Global Operations Fall Internship Resume Examples & Samples

  • Assist in developing analytical data model, analyze and infer business data
  • Assist Project Manager in tracking, follow-ups, and/or updating project issues tracker, project plans, meeting minutes and project status reports
  • Assist in business process documentation of workflows
  • Assist in creating/editing training and change management documentation
  • Supply Chain Business Intelligence
  • RFID
  • DC Bypass
  • Students MUST be able to receive academic credit for the duration of the internship. Before you apply, please check with your internship center that you would be eligible to receive academic credit if you were offered an internship
  • A minimum commitment of 2-3 full days per week is required; 4-5 full das in the Summer
  • The internship program’s hours are 9am to 6pm, Monday through Friday
  • Good communication skills, orally and written
  • Interest and knowledge in fashion and photography/videography
  • Excellent research, organizational skills and attention to detail
  • Must be proactive with a sense of urgency
  • Self-motivated, career oriented and an eager learner
  • Dedication to execution, attention to detail, and follow-up

Manager, Global Operations Resume Examples & Samples

  • College graduate preferred
  • Must have a minimum 5 years of experience at a post facility or broadcast network. A strong background in television production and quality control experience is a must
  • Experience working with all forms of video/audio formats and potential QC errors. Strong working knowledge of ScheduALL, Word, Excel, Outlook, Mediaflex, and PRISM is required. Knowledge of AVID and Final Cut editing systems a plus
  • Must be detail oriented and possess excellent verbal and written communication skills with strong organizational skills and the ability to adapt to ever-changing needs and priorities
  • Must be able to handle multiple simultaneous projects while remaining calm under pressure
  • Strong customer service/client relation skills is also necessary

Manager IT Global Operations Center Resume Examples & Samples

  • Manage Global Operations Center teams on level 1 and level 2 triage activities
  • Collaborate with customer IT Service Management teams to develop process and procedures, play books, knowledge base, scripts, workflows and task instructions for team members · Monitor system performance in meeting customer and technical service level metrics · Manage, develop, train and coach system administrators and engineers. Develop training plans to trains team members on new tools and monitoring systems · Engage customer in the definition, assessment, and mitigation of risks that may impact IT services in support of contract objectives · Collaborate closely with customer IT Service Management (ITSM) teams on continuous improvement and ongoing service quality · Collaborate with Service Governance team on billing/invoicing and reporting and metrics · Actively engage in employee development, performance reviews, training and career path planning to maintain optimal employee satisfaction
  • Bachelor's Degree with concentration in Computer Science, Mathematics or Engineering preferred OR equivalent experience
  • 10 years of IT experience
  • 5 Years of experience with management of IT Service Desk, Situation management, Network Operations Center (NOC) or Infrastructure Operations Center
  • 3 years of experience with data center operations, network operations or systems administration services
  • Extensive experience working with third party hardware, software and service providers and telecom carriers and LEC
  • 3 years of experiencing managing technical teams as a technical lead, supervisor or in other managerial capacity
  • Strong analytical, troubleshooting and project management skills
  • Experience or familiarity with ITSM/ITIL framework methodology. ITSM certification is a plus
  • Broad familiarity and working knowledge of mainstream IT systems, components, other solution elements, and related industry standards
  • Keen focus on customer satisfaction and customer service
  • Good understanding of service contracts, service level agreements and statement of work (SOW) constructs
  • Must be highly organized and maintain complete follow-through on tasks and initiatives. Efficient problem management and issue resolution skills
  • Excellent written and oral communications skills. Excellent interpersonal skills to effectively interact with customers and employees

Global Operations Resume Examples & Samples

  • Responsible for the delivery of the GRAS Pune CoE Production functions globally
  • Ownership of the Production SLA and output monitoring for production teams based in our CoE
  • Manage business issues by engaging with Line teams globally, Regional colleagues & IT
  • Engage with Vendor Managers to track performance and enable timely remediation of performance deficiencies
  • Engage with GRAS leadership to enhance the monitoring of performance, production & risk metrics of the team
  • Manage & drive the Process performance governance framework. Coordinate the periodic review of operational process manuals and ensure that any ad-hoc process changes when required are captured. Conduct regular control assurance checks on the work produced out of the CoE to ensure the accuracy and also quality of output
  • Responsible for the output of month-end General Ledger balance attestation process
  • Ensure adherence to internal General Ledger Account Ownership (GLAO) Policy to ensure compliance and risk mitigation. Central contact for GLAO related queries
  • Deliver Sarbanes-Oxley (SOX) testing including reviewing narratives and process flows, control description and testing strategies. Perform multiple rounds of testing throughout each year, update documentation, and approach where necessary
  • Review, analyze, and evaluate SOX control descriptions, process narratives and testing strategies for reasonableness and accuracy. Identify process gaps & drive remediation

Global Operations Specialist Resume Examples & Samples

  • 2-5 years of experience in sales, planning, buying or operations strongly preferred
  • Entrepreneurial spirit
  • Ability to influence, follow through and drive results
  • Collaborative and team spirited
  • Proven track record in sales reporting and analysis
  • Global work experience is a plus
  • High proficiency in Microsoft Office with focus on Excel
  • SAP experience is a plus

Global Operations Resume Examples & Samples

  • Prefer excellent Excel and SQL skill (preferably to a macro level)
  • Practical and / or theoretical knowledge of OTC Collateral business
  • Ability to provide creative solutions to challenging issues
  • Ability to work in a constantly changing environment
  • Driven, proactive, hands on and independent

Global Operations Manager Resume Examples & Samples

  • Company-Owned Stores
  • 4-6 years experience in retail operations management; substantial experience in development and growth of retail store chain preferred
  • Experience working across multiple countries
  • Bachelor’s Degree in Logistics, Business, or related fields
  • Intermediate/Advanced Excel, Word ,and PowerPoint skills

Global Operations Excellence Manager Resume Examples & Samples

  • Develop, drive and implement continuous improvement
  • Train, develop, motivate, monitor and lead the GOE Team
  • Train and mentor employees in improvement techniques to build a stronger GOE competency
  • Oversee the deployment of GOE standardizations and processes
  • Coordinate and monitor GOE reportings
  • Drive actions to meet and exceed client expectations
  • Assist in business development activities
  • Lead best practice strategic operational initiative
  • Bachelor's degree, MBA a plus
  • Proven expertise of operational excellence or change management experience (Kaizen)
  • Lean certified / six sigma blackbelt preferred
  • Leadership experience in Lean, Process Excellence, Six-Sigma, Quality, or change management environment
  • Excellent verbal and PC based communication skills across levels, cultures and geographies
  • Resilient and tough but cooperative team player
  • Excellent verbal and written English

Global Operations Center Technician Resume Examples & Samples

  • Assist in determining causes of malfunctions
  • Make recommendations and work closely with Customer Technical Support Engineering with regards to in-service programs outside the experience band of published technical data
  • Provide after hours AOG spare parts assistance

Senior Manager, FP&A Global Operations Resume Examples & Samples

  • Drive and support the Global S&OP (Sales & Operations Planning) process on a monthly basis
  • Operationalize scorecard for Executive S&OP to develop predictive analytics on seasonal business health
  • Partner with the leader of Global Operations in developing relevant metrics to measure the success of a key corporate initiative “Win at the Shelf” aimed at driving end-to-end supply chain process improvements
  • Establish a monthly Accountability Review mechanism for the KPIs of Global Operations team, including Win-at-the-shelf initiative and the work streams under that
  • Manage SG&A for the Global Operations group, including rolling forecasts, risks and opportunities management and communication with Corporate FP&A
  • Lead the 3yr Strategic Financial Planning process for the team, encouraging strategic conversations around org structure and headcount
  • BA/BS required. MBA strongly preferred. Good grasp of key Accounting concepts must
  • 7-10 years of progressive experience in FP&A and Business Analysis
  • Experience in providing financial and strategic support to executives/business heads
  • Team player with demonstrated ability to lead and influence others outside of their direct-reporting lines
  • Strategic thinker with excellent analytical, problem-solving and interpersonal skills
  • Ability to communicate effectively at all levels and articulate ideas, financial results, and actionable recommendations
  • Expertise in Excel, financial modeling, cash flow valuation, scenario/sensitivity analysis, and ROI, NPV, and IRR analyses
  • Demonstrated project management experience a plus
  • Consumer Products and/or Supply Chain experience a plus
  • BPC, SAP experience a plus

Global Operations Specialist Resume Examples & Samples

  • Serve as Global Ops Representative for key risk projects by establishing / reviewing requirements, providing innovative and control-minded ideas, actioning accordingly in partnership with all key stakeholders, communicating status updates to senior management, and implementing an efficient and strategic solution
  • Account Ownership Governance – Partner with responsible line managers / account owners in Americas to educate and ensure compliance with global General Ledger Account Ownership Policy. Activities include: challenging account owners to validate their month-end account sign-offs, obtaining, verifying, and reporting on Americas Provisioning requirements across Operations, conducting break analysis to identify root-causes, and performing reconciliations to ensure a balanced General Ledger
  • Access Control / System Security – Positively impact the System Security infrastructure across Global Operations by spearheading key Security User Access projects to provide risk identification, remediation plans and implementation for strengthened User Access controls and/or to meet regulatory commitments
  • Audit Point and Incident Reporting – Serve as gatekeeper and regional representative for all internal & external audit points raised for Americas Operations; Provide improved risk awareness and control culture through targeted reporting of non-compliant Incidents; Foster relationships with Operations Risk Division (ORM), Internal Audit, Senior Management, etc.; Represent Global Operations on Senior Working Group, chaired by ORM, to provide list of systemic issues, conduct testing, and escalate issues

Global Operations Senior Director Resume Examples & Samples

  • Responsible for and owner of customer experience quality and service delivery. Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles
  • Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures. Mentors others in developing Leadership behaviors. Hires, manages, and develops high performing teams
  • Actively seeks to understand core business values and initiatives, and translates those into everyday Customer Service practices. Works with the Regional Lead to determine strategy to achieve overall business goals. Shapes the direction of the team, keeps them focused and motivated to deliver the right results
  • Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making. Understands how to position the organization for success. Effectively applies best practices to all strategic decisions
  • Maintains a complete and thorough understanding of technical systems in a complex automated customer service center. Implements change or develop new processes as necessary to provide the ability to better service multiple work types. Continually measures and evaluates all work processes using Kaizen, Lean, DMAIC, and other improvement methods
  • Demonstrates emotional maturity and grace under pressure in all communications. Builds positive productive relationships with many stakeholders and partners around the world
  • Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies. Deals with the complexity of multiple lines of business. Demonstrates flexibility in work hours based on business need
  • The successful Global Operations Senior Director will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence
  • Demonstrated ability managing and developing large high performance teams of associates/managers is required. Demonstrated familiarity with general principles of workflow in an inbound call/ chat/ email center, and current technologies to help manage that workflow. Must possess exceptional analytical capabilities
  • The candidate should have a specialized skill set in running large scale production operations, preferably in a contact center environment. A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is required
  • The ideal candidate will have at least 15 or more management experience in a fast paced, rapidly changing operations environment
  • Should be currently working as VP / Head / Director Operations in an MNC BPO in Voice / Customer Care process in an International process in an MNC BPO
  • Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required. A bachelor's degree, or higher, in operations, or a related field, is required
  • The ideal degree would be in engineering, operations, supply chain or a related field. An advanced degree in a quantitative field is preferred (mathematics, stats, engineering, or science or an MBA)

Global Operations Process Director Resume Examples & Samples

  • Knowledge and ability to find best practice operations design (Supply Chain Planning, Sourcing and procurement, Manufacturing and Logistics)
  • Knowledge of Pearson operations functions (Supply Chain Planning, Sourcing and procurement, Manufacturing and Logistics)
  • Demonstrable experience of working on large company wide complex programs, delivering change/implementing new technologies
  • Experience of working with a range of stakeholders to implement change and manage complex processes from initiation to completion
  • Ability to communicate professionally, clearly and effectively to target audiences
  • Excellent customer service ethic and proven ability to manage internal and external stakeholders
  • Highly motivated self-starter with a high level of energy/motivation and evidence of a proactive approach to work/tasks/projects
  • Excellent project management, planning and organisational skills
  • Excellent communication skills and understanding of how information should be presented to get across important issues to different groups of stakeholders
  • Maintains a thorough understanding of status, actions, risks and issues

Global Operations Data Analyst Resume Examples & Samples

  • Own Asset management for the department, including
  • Data analytics: 2-4 years of experience using ACL (including AuditExchange/Analytics Exchange), SQL etc. Tableau experience preferred. Must be able to independently write and understand complex ACL scripts, SQL queries and have a solid understanding of SAP – FI/LO
  • Technical Support: Ability to effectively manage support procedures by proactively assessing needs, providing thoughtful, high quality solutions, ensuring the right amount of follow up and being consistent in approach
  • Multi-Tasking: The ability to process multiple types of information, perform multiple tasks simultaneously, and/or make judgments about moving from one task to another based on their importance
  • Network/Resources: Ability to develop diverse network/resources to leverage “best in class” knowledge, approaches and processes

Global Operations Position Control Resume Examples & Samples

  • Develop expertise in the Equity products and effectively share knowledge across the team and organisation
  • Delivery of projects that will further develop the teams processes and support department/ firm-wide initiatives
  • Communication and escalation of issues to senior management across GOPC and key external stakeholders queries from clients around collateral, client statements, month end valuations and position reporting

Global Operations Loan Operations Resume Examples & Samples

  • Transaction processing needs to be performed accurately with no repeated errors and it is also important to educate and raise awareness with their team members to ensure accuracy and timely resolution of issues
  • The candidate is also expected to provide ideas for process improvement and assist with the delivery of a more efficient processes and enhanced controls where necessary
  • Important key to success is building excellent working relationships with FO, CRM, LCD, FA, PC and various internal and external clients without compromising controls

EVP Global Operations Resume Examples & Samples

  • Provide clear leadership and vision, defining success criteria for how to seamlessly operate and deliver a global operations capability across the Global and regional businesses
  • Manage the division through a clear set of financial and operational key performance indicators, that outline the total cost of Global Operations to the company and the value we bring from a cost and quality perspective
  • Ensure the processes of acquiring, customising and distributing assets are as effective and efficient as possible, always ensuring the highest level of service quality
  • Drive the development, implementation and on-going review of secure systems and processes through the evaluation and benchmarking of supply chain operations, both inside and outside the media and entertainment industry
  • Work with the regional businesses to improve the efficiency and effectiveness of our operational processes across physical products, digital & broadcast content and channel play out, ensuring local sales revenue are protected/grown, while clear effective governance is maintained
  • As a champion of One BBC, proactively build, develop and implement new ways of working with Public Service and the content production community
  • Recruit, lead, motivate, develop and manage the performance of direct reports, building a high calibre team with the skills, capabilities and team ethic needed to deliver the required results
  • Substantial experience in a senior management role
  • Significant media sector experience
  • Significant experience in a consumer-facing business
  • Experience in a global role
  • Significant team management skills
  • A strong commercial mind-set with a focus on achieving targets and standards
  • Excellent service background – with passion for the customer
  • Excellent stakeholder engagement skills
  • Strong bias for operational detail, but able to maintain the overall strategic perspective
  • Clear track record of delivering commercial success ideally across a matrix managed/multi-product, and multi-channel media organisation
  • Entrepreneurship; successful track record of generating innovating ideas and executing, through challenging the status quo
  • Possess up-to-date knowledge and networks in Internet, Mobile and Digital Media industries and have a deep understanding of the threats and opportunities for media companies in a digital age
  • Extensive knowledge and networks in the media market
  • Highly articulate and an excellent communicator in English, with strong influencing skills and the ability to communicate well with peers and senior executives, locally and in different regions
  • Global mind-set: thinking and acting for both local and global needs
  • Change leadership: resilience - ability to listen and respond and hold the course
  • Accountability/Making tough decisions
  • Proven excellent leadership skills, with the ability to influence also in positions of no direct authority and across international teams
  • Empowering of others
  • Creating shared understanding (being transparent)
  • Professional credibility
  • An enthusiasm for BBC Worldwide’s ambition and strategic objectives, and an appreciation of its values
  • Ability to execute a strategy in a situation of organisational transformation, through demonstrable influencing skills

Cashpro Connect Global Operations Biller Gateway Service Implementer Resume Examples & Samples

  • Able to work with limited direction
  • Have a passion for providing an excellent client experience
  • Ability to compile and manage to a project plan
  • Have a knowledge and understanding of Treasury services including ACH, Card, EDI and Data Transmissions
  • Ability to manage multiple clients at the same time
  • English is primary language
  • Must have extensive project management experience and support experience
  • Must be organized and able to work independently. Team is located throughout various locations in U.S
  • Knowledge of Treasury products and services[] a plus

Intern, Global Operations Resume Examples & Samples

  • Create new and improve existing operational processes and procedures to reduce risk and increase efficiency
  • Perform ad-hoc product research and reporting
  • Creation of a new global SharePoint site for Global Product Services
  • Research and oversight of fund complex class action settlements and proxy voting
  • Preparation and oversight of audit confirmation process
  • Ad-hoc fund complex team projects
  • Working towards completion of a Bachelor's degree in finance, business administration, accounting, project management, or information management
  • Must be analytical, detail-oriented and precise with numbers
  • Strong computer skills, including advanced proficiency with Excel and SharePoint and comfort with database applications
  • Ability to identify potential issues and promote efficient resolution. Set and pursue goals and demonstrate a commitment to organizational success

Global Operations Specialist Resume Examples & Samples

  • Understanding key business objectives and market information sources
  • Cataloging information sources to databases and presenting findings
  • Providing competitive analysis of operational data and performance metrics
  • Evaluating data sources to ensure the procurement team has optimal access to the right level of information
  • Leveraging Watson Analytics platform solutions to deliver procurement insights
  • Continuous learning on analytics trends, third party research, and best practices
  • Bachelor degree in Business, Statistics, Marketing or other relevant field
  • Familiarity with the Market Research industry and key tools and services
  • Experienced in Microsoft Excel and any other Business Intelligence, Analytics tool
  • Ability to interpret large amounts of data and to multi-task
  • Flexibility to undertake non-routine requests
  • Strong analytical and process oriented thinking
  • Ability to prioritize tasks & manage dependencies proactively

Group Head, Global Operations Resume Examples & Samples

  • Ensure that operations policies and procedures are maintained and implemented in an efficient, compliant and ethical manner
  • Manage expenses, resources and business continuity requirements well relative to branch/business needs and budgets
  • Achieve high levels of customer service quality and operations productivity
  • Provide guidance and monitor performance closely through product metrics, SLA’s, error logs and internal control reviews
  • Keep abreast of product and relevant regulatory developments
  • Works with business partners to launch new initatives
  • Actively participate in branch oversight, and internal control committees
  • Articulate and represent Global Operations issues
  • Participate in Global Operations and regional projects and systems installations
  • Bachelor or Master's Degree or Professional Qualification
  • 10+ year of related experience
  • Strong communication and influencing skills
  • Fluency in English and Cantonese are essential. Good Mandarin is preferable
  • Strong LC commodity trade background is preference
  • Multi branch oversight experience
  • LI-YR1

Director of Global Operations Resume Examples & Samples

  • Ensure we have strong plans and KPIs in place at a global, regional and market/vertical level
  • Provide business analytic strength to help drive initiatives critical to ongoing growth
  • Lead sophisticated research and analysis (e.g. revenue, customer, market and competitive trends and insights) for senior leadership to support decision-making
  • Develop strong collaborative relationships with key stakeholders across the company and represent the Facebook At Work team with Cross-Functional teams
  • Strategic projects and initiatives Identify, scope and drive critical projects and initiatives for the Facebook At Work team, partnering with cross-functional teams across the organisation
  • Lead/facilitate cross functional teams to get work done, driving recommendations through to implementation
  • Partner with senior leaders and HR on Organisational Effectiveness

Global Operations Capability Manager Resume Examples & Samples

  • Accountable for high quality Process Optimization and Instrumentation - Process Management of all facets concept through design to release and into execution. Be the deep subject matter expert on our calculation capability and understand how it is impacted and impacts other capabilities in the end to end Incentives payout process
  • Capture and document technical requirements for our calculations and capture a working Plan of Record for process improvements, driving change control, managing issues and escalation, triage, cross group coordination and milestone management
  • Build, develop and maintain highly collaborative and effective working relationships with the Internal business groups, Operations and engineering, as well as other operational partners to facilitate proactive planning, smooth communication and issue resolution
  • Manage calculation compliance for designated area of responsibility
  • Design, store, and utilize relevant data as it pertains to your capability and programs
  • Bachelor’s degree required (preferably in Business, Math, or Computer Science)
  • A minimum of 5 years of relevant business experience within Operations, Engineering, Sales Incentives Operations or other relevant roles
  • A minimum of 5 years of demonstrated Global Program Management or Project Management experience preferably in an Operations environment
  • Strong written/oral communication skills required along with desire and ability to communicate with business leaders through all levels of the organization
  • Conflict/Negotiation management; ability to impact and influence at a GM level
  • Experience working with large volumes of data and making data driven decisions
  • Moderate Excel experience – can manage large Excel files and formulas with precision
  • Good analytical and organization skills
  • MBA, graduate degree or relevant certification preferred
  • Experience in finance organization using accounting and/or CRM software

Europe Hrm-global Operations Resume Examples & Samples

  • The Global Operations Europe HRBP primary responsibility includes providing client support for Global Operations Europe Center and Sites. It also includes client support for corporate Europe and GGO Western and Central Eastern Europe organizations. The total client population is 3500+ employees and growing. The incumbent is responsible for leading HR strategy in the region, key challenges include the continued buildup of the multi-functional shared service center and sites in the region, integration of ex-Alstom shared services team, continued building of a world class shared service center, attracting the best talents, leveraging scale and shared enabling teams across all functions. Driving global strategies aiming at improving Cost, Quality and Speed across enabling functions in Europe, RCIS. Support the Europe, RCIS Global Operations GM and Center & Site leaders. Working across multi-functional teams, while recognizing synergies and managing transitions. The Global Operations HRBP Europe leads an HR team
  • This role will serve as the first point of contact for direct staff of the Europe, RCIS Global Operations Leadership to provide advice, coaching, compliance adherence on Fair Employment Practices and other day to day client support as required. This role will report to the Global Operations SHRM, dotted line to the Europe SHRM, and will be part of the Europe SHR Leadership Council
  • Main responsibilities
  • Build and design leadership organizational structures and develop workforce planning, around the transition plans across the businesses and functions. Ensure organizations are aligned and able to achieve speed, cost and quality
  • Lead Alstom shared services integration and further growth of the shared services organization across Europe & RCIS, manage the labor relations complexities of European countries, lead the HR side of migrations with direct HR team. Liaise with business HR teams to ensure a coordinated approach to labor relations aspects of HR projects
  • Lead strategic HR, leveraging the HR COEs (recruiting and staffing, leadership development, compensation and rewards and recognition). Lead annual HR processes including People Review, PD implementation, salary planning, building training and development course calendar and outreach to key talent for proactive retention and development
  • As the organization changes and grows, develop appropriate HR initiatives to support simplification strategy, in strong partnership with the other Global Operations Centers in Monterey, China and US
  • Coach the leadership team on employee engagement, career planning, change acceleration processes, performance management, and organizational effectiveness
  • Advocate for employees by driving employee engagement strategies that address GEOS results and the voice of the employee
  • Work closely with both the Businesses and the Global HR teams to ensure strong collaboration and alignment
  • Ensure 100% compliance in HR practices and ensure strong governance culture and processes and built out center
  • Lead Employee Human Resource team and local leadership to attract, select and retain key talent within region
  • Bachelor's degree from an accredited college or university
  • Very strong previous experience in a variety of Human Resource generalist positions with increasing scope
  • Good working knowledge of labor law and practices across Europe
  • Execution orientation and strong focus on delivering results
  • Demonstrated Change Agent, Problem Solver and Business person
  • Strong interpersonal skills and the ability to communicate effectively with employees at all levels
  • Fluency in English and one other European language
  • Proven HR experience in Europe, RCIS
  • Master’s degree in HR, Labor Relations or Business Integration experience
  • In-depth understanding of HR concepts and principles gained through formal education and substantial work experience
  • Demonstrated experience in making strategic HR decisions, assessing leadership talent and effectively interfacing with high-level business and operations leaders in multiple cycles as an executive HR leader
  • Prior experience in Union Relations/Employee Relations
  • Prior experience leading a team of professionals
  • Coaching and leadership assessment experience
  • Ability to energize and lead in complex, matrix, goal-driven organizations
  • Demonstrated ability to work in a demanding, high performance work environment and create a positive, team-oriented culture
  • Passionate, employee advocate who wants to make a difference in the organization by helping employees succeed
  • Approachable and responsive resource able to connect with employees at all levels
  • Strong customer service focus, with a high level of responsiveness
  • Capable of handling multiple issues and/or projects simultaneously and executing to completion
  • Supportive team player with ability to diffuse a tense situation
  • Applies solid judgment ensuring integrity, compliance, & confidentiality
  • Strong interest in innovative HR solutions and process improvement
  • Strong problem solving skills; ability to make independent decisions; manage conflicting priorities in a fast paced environment
  • Sound knowledge of local labor laws and government requirements
  • Detailed-oriented with excellent organizational & documentation skills
  • Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary

Global Operations Europe & Russia Resume Examples & Samples

  • Role summery
  • Develop and execute strategic 21st century employee communications’ plans and strategies that engage employees whilst building and developing the GE culture and customer centricity, and create a connection to the local communities
  • Partner with Communicators across Global Operations and GGO to support the development of user-centric communications and drive the continuous modernization of content distribution through digital, mobile, broadcast, online, audio-visual, print, and in-person channels to encourage meaningful conversations
  • Be a communications strategist and counselor and help business leaders better engage, motivate and lead. Partner with key HR strategists; advise HR on communications including the key initiatives around GEOS, PD and GE Beliefs
  • Develop and execute a marketing communication plan to promote the Global Operations with internal audiences (GE businesses) and the external world to position GE Global Operations as the “employer of choice” in the region
  • Drive qualitative and quantitative campaign reporting metrics, analysis, and ROI that can demonstrate success against desired and stated outcomes
  • Support ongoing strategic business initiatives, offering support to function/process leaders and project leads to determine how communications can help their efforts and ensure the most effective communications methods are being leveraged
  • Develop and maintain a crisis communications plan, consistent with GE guidelines, and provide counsel on plan content for use with media and external audiences
  • Be passionate about communications as a driver for employee engagement and productivity. Keep up to date with industry standards, communications tools and techniques
  • Bachelor's degree in communications, journalism, marketing or other related concentration with very strong communications experience
  • Clear thinker with ability to translate business goals into desired outcomes through meaningful employee engagement communications and marketing activities in a global environment
  • Demonstrated ability to create strategy, develop and implement effective communications’ campaigns across a variety of channels (print, video, digital)
  • Proven track record of effectively interacting at all levels in a matrix organization from senior-level executives to all other employee groups; ability to influence stakeholders and drive change
  • Strong interpersonal, influencing, writing, and presentation skills with the ability to conceptualize, structure, write, and present compelling stories for a wide range of audiences, including sensitive employee communications
  • Ability to work independently in a fast-paced environment and manage multiple projects while maintaining a high quality of work; Rigorous attention to detail
  • Fluent in written and spoken English and Hungarian
  • Media relations skills and understanding of media landscape
  • Change management experience in a global organization
  • Shared Services communication experience

Global Operations Production Associate Resume Examples & Samples

  • Operate a range of equipment in the Production function of Liquid Packaging. Perform adjustments to equipment as required
  • Ensure optimum packaging yields and efficiencies for each line operated
  • Ensure timely and accurate reporting of yield, losses, scrap, efficiencies and quality
  • Ensure all documentation related to drug registered products is completed in a thorough and accurate manner
  • Ensure all finished product meets Ecolab quality standards
  • Responsible for general housekeeping and ensuring cleanliness of equipment and work area
  • May be required to receive Materials according to Ecolab procedures and ensure all materials are placed into the proper spot in a timely fashion and all raw materials labeled properly
  • May be required to supply lines with packaging components
  • May be required to move finished goods to warehouse and perform all documentation as needed
  • May be required to supply mixers with raw materials and perform back-up mixer, if needed
  • Ensure forklifts are safe and functional for the work day
  • High School Diploma or equivalent plus 1 – 2 years chemical packaging experience or related experience
  • Proficient and certified in operating various forklifts – Reach Truck, Counterbalance and electric floorwalker operation
  • Basic knowledge of shipping/receiving procedures
  • Basic knowledge of computers – data entry and printer controls
  • Ability to work with minimum supervision and have good interpersonal and communications skills
  • Good organizational skills with ability to prioritize workload; strong attention to details
  • Familiarity with handling of liquid products and product filing operations, products regulated under WHMIS, product separation requirements for safe storage, knowledge of Transportation of Dangerous Goods

VP Global Operations Resume Examples & Samples

  • Manage and lead the central operations of the business supporting the regional, and global functions of the Meetings & Events business
  • Global responsibility and accountability for operational excellence, including process excellence, productivity, efficiency
  • Implement new global processes to standardize operations
  • Oversee overall service delivery and adherence to global process
  • Work with regional Meetings & Events leadership to implement changes, and improve the efficiency of the business
  • Leverage technology and automation to reduce operations expenses
  • Implement the Global Meeting value proposition
  • Drive portfolio growth, revenue and profitability at the client, portfolio, regional and in country levels
  • Collaborate with regional Meetings & Events leaders and market GMs to cross sell, support client implementations, service issues, escalations, staffing and overall performance and success of the client portfolio
  • Responsible for operational productivity, client and decision maker satisfaction on a regional basis
  • Operate in a team-oriented environment with a strong sense of responsibility toward team members and engagement objectives
  • Act as public spokesperson representing American Express Meetings & Events from an Industry, PR and media perspective
  • Two of the Three Qualifications listed below are required

Director Global Operations Resume Examples & Samples

  • Provide strategic leadership in the development and execution of a cohesive strategy and plans for global distribution, business operations and analysis, to support global business strategies designed to achieve global revenue and mission goals of ECC, International and Global Strategies. Directs the integrated execution of business operations including but not limited to legal, finance, supply chain management, process and operational systems development and implementation, and training
  • Develops and manages assigned ECC global operations budgets
  • Prepares and works with AHA legal to execute ECC vendor, distributor and Training Center contracts
  • Manages the international inventory of ECC products and supervises ECC Production
  • Oversee the analysis and management of all due diligence, compliance and risk controls as needed for ECC, International and Global Strategies to anticipate and appropriately manage risks while maximizing business opportunities that support business and mission strategies
  • Assists in Managing relationships with publishers, distributors, consultants, vendors involved win the global sale of ECC Material
  • Assume responsibility for special projects as assigned by SVP of ECC and VP Global Operations
  • Manage International customer support
  • Actively collaborates with Marketing, Field Operations, Product Management and International to support and execute global distribution strategic plans as developed by ECC Senior Leadership Team
  • Bachelor's Degree or equivalent years of work-related experience and/or training as required by the position I am applying for
  • Minimum of five (5) years of experience
  • Require advanced problem solving and use of negotiation, and consultative sales
  • Experience hiring, training, overseeing, and developing staff, contract reviewers and other vendors
  • Experience is setting, directing and managing a department’s budget, and contract guidelines
  • Demonstrated ability to think critically; to be flexible and adaptable while responding to the changing business environment and demands as well as anticipate and influence changes
  • Strong attention to detail and ability to look at results from a variety of dimensions
  • Ability to prioritize work assignments, meet multiple deadlines, and handle several large projects simultaneously
  • Skills in written and oral communications. Knowledge of business English, spelling, grammar and punctuation
  • Ability to travel up to 10% - 15% local and overnight stay
  • Experience with legal contracts
  • Knowledge of AHA National ECC Programs, policies and procedures desired
  • Future oriented; anticipates future business consequences and shifts strategies as appropriate

Global Operations Manager Resume Examples & Samples

  • Bachelor Degree or Equivalent Experience preferred (Masters or Advanced degree preferred)
  • Excellent organizational, verbal & written communication & presentation skills required
  • Ability to foster relationships and present to C-Levels w/in the Client organization required
  • Experience with Global Enterprise Clients & operations required
  • Familiar with Complex Integrated Solutions required
  • Minimum of 7 years demonstrated business to business customer service skills preferred
  • Technical and Service Management skills in network, managed services, CPE, security, applications, hosted/DCS services, IT services, Unified Communications strongly preferred
  • Supplier Management experience desired
  • Prior experience with Strategic Partners strongly preferred
  • Advanced skills in Microsoft Office product suite, including PowerPoint, Excel & Word required
  • ITIL Foundations v3* strongly preferred
  • Financial Business acumen strongly preferred
  • 6+ years Project / Program Management experience preferred
  • Demonstrated advanced knowledge of Verizon customer enablement tools preferred
  • Effective leadership skills and capabilities required

FP&A Lead CAN Global Operations Resume Examples & Samples

  • 60% Financial Planning & Analysis
  • Partner with operations and supply chain functions to develop analyses that lead to actionable insights that improve business decision making, performance, and business growth. Challenge the business with a critical view and propose opportunities to improve. Identify and drive competitive excellence opportunities
  • Monitor operations and supply chain performance including variance analysis against forecast and budget. Understand key commercial drivers of results (e.g. production mix, volume, rates etc.) and related sensitivities. Ensures business teams understand and resolve key manufacturing and supply chain variances
  • Perform and promote benchmarking to evaluate the effectiveness of CAN against competition, helping drive change and operational effectiveness
  • Coordinate the development of the business or financial case for specific initiatives or capital investments
  • 20% Investment Portfolio Manager
  • Manage and assess base and non-base capital commitments from a finance perspective
  • Lead the base and non-base portfolio expenditure process in partnership with CAN CSD/Operations Functions. Challenge financial assumptions, help to drive accountability for spend and return estimates. Provide ongoing monitoring of projects in process and recently completed versus commitment
  • 20% FP&A projects
  • As part of the CAN FP&A COE, participate in various projects to drive and support FP&A efforts across the enterprise, identifying and communicating best practices and developing and sharing toolkits. Serve as a center of expertise for FP&A colleagues particularly in the area of supply chain, but also across other FP&A topic areas
  • Participate in development of CAN Competitive Excellence strategy and initiatives under that strategy
  • Deploy finance expertise on pricing projects, margin analysis, SG&A initiatives, working capital, and other duties as assigned
  • Bachelor’s degree or higher in Business, Finance, or Accounting
  • 7+ years progressive experience in financial planning and analysis or corporate strategic finance
  • Strong supply chain/Manufacturing finance experience
  • Experience establishing and maintaining strong working relationships with business leaders, finance leaders, and other functional leaders
  • Ability to work in a matrix environment while positively influencing other areas of the organization
  • Strong analytical background, attention to details, ability to zoom in/out without losing the big picture
  • Strong and genuine team player
  • Resilient
  • Excellent communication and organization skills
  • Advanced skills in MS Excel, and proficiency with Microsoft Office
  • Enterprise financial systems proficiency, i.e. SAP
  • MBA or higher or CPA
  • Previous experience working for a multi-national organization
  • Understanding of Cargill’s Project Delivery Process (PDP), including the commitment model and process

Associate, Global Operations & Improvement Resume Examples & Samples

  • Manage the information within the GlobalQMS, and assist in updating GO&I-owned intranet content
  • Ensure customer and stakeholder inquiries and needs are promptly addressed to continue positive relationships
  • Support the development and dissemination of project management tools and best practices throughout the company to foster efficient corporate and project operations
  • Support the development and implementation of process improvement tools and best practices throughout the company, and facilitate process improvement teams
  • Organize and coordinate staff meetings by managing logistics, developing agendas, compiling action items, and updating calendars
  • Participate on proposal teams to provide research, writing, costing, coordination and administrative support to proposals, and/or other marketing materials produced by the new business unit
  • Foster and demonstrate a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations
  • Minimum one year of administrative, process improvement, project management, international development, corporate operations, or related experience
  • Interest in organizational development, management systems (e.g. ISO 9001), business process analysis, process improvement, and/or statistical analysis
  • Demonstrated ability to lead presentations, training courses, and effective meetings
  • Ability to solve problems creatively, multitask, work under tight deadlines, and learn new concepts quickly
  • Ability to interact with internal and external stakeholders at all levels
  • Knowledge of Microsoft Office (especially Visio, PowerPoint, and Excel), Office365, and SharePoint preferred
  • Fluency in one or more foreign languages preferred

Alcentra Global Operations Asset Administrator Resume Examples & Samples

  • Loan Administration; including but not limited to, rollovers, paydowns, drawdowns, rate changes, PIK and fees on both European and US portfolios
  • Bond Administration; including but not limited to, processing coupons, factors, redemptions
  • Trade Compliance testing for European Credit Funds
  • Providing assistance in the setup of new funds; collating and distributing KYC, ensuring adherence to regulatory protocols such as EMIR and FATCA, setup on in-house systems
  • Exposure to both bond settlements and loan closing (LMA and LSTA)
  • Efficiently dealing with queries from both internal and external contacts
  • LI-DB2

Global Operations Center Associate Manager Resume Examples & Samples

  • Review briefing reports of emerging situations globally based on information received
  • Manages information flow to and from incident site, off site responders, vendors and other response personnel
  • Identify, locate, and notify employee travelers during an emergency event
  • Obtain regular updates from GOC agents on incidents and ensure timely communication of any incident updates and closure of incidents
  • Ensure the GOC Manager and appropriate security management is apprised of all significant and relevant global events in real-time, and documentation is maintained
  • Support Protective Intelligence Manager with collection, analysis and distribution of tactical intelligence products
  • Participate in creation of analytical training program for GOC Agents
  • Oversee the investigation of global incidents and assist in the creation of accurate and timely incident reports, escalating to the appropriate persons as necessary
  • Ensure that standard operating procedures and emergency response procedures are audited and updated annually
  • Provide backup support to the GOC Agents in managing communications for emergency and non-emergency calls-for-service, to include handling radio dispatch, phone and email workstations
  • Perform other tasks and duties of a similar nature and scope as assigned
  • Demonstrate a willingness to be proactive in role to help ensure the GOC remains a World Class operation
  • Overall experience of 5+ years in security or closely related services in public or private sector
  • Demonstrable experience in corporate security management
  • Demonstrated experience executing successful security operations programs
  • Exceptional writing, research, and analysis skills

Global Operations Manager Resume Examples & Samples

  • 65% Onboarding of new suppliers and/or new products, including supplier training of the onboarding process/requirements. Ensures delivery of critical input materials such as die-lines, intake sheets. Ensures vendor setup. Tracks and reports progress toward goals, proactively resolves issues to avoid delays, escalates as required
  • 15% Partners with Sourcing Office, Suppliers, Inventory Planning and Logistics to gather requirements for supply chain activities. Researching and implementing purchase order requirements
  • 15% Provides proforma analysis and reporting on new and existing products and programs
  • 5% Provides and coordinates with Customer Care on after-market product support related to private brands

Global Operations Positon Control Resume Examples & Samples

  • Ensuring that all outputs are produced to a first class standard
  • Ensuring deadlines are met and where possible exceeded
  • Providing accurate and timely escalations to line manager
  • Demonstrate ownership by being accountable for any issues highlighted within their control processes
  • The successful candidate would ideally be a confident well-rounded methodical person with strong analytical skills
  • Attention to detail and accuracy is essential ( Responsible for metrics, management information, presentations)

VP, Global Operations Resume Examples & Samples

  • Leading the design and development of Global Property Management Systems (GPMS), Global Point-of-Sale (GPOS), and Global Property Internet efforts that supports Marriott’s operating models and meets the needs of its owners, franchisees, and associates
  • Establishing Implementation and Sustainability models
  • Managing the relationships with the vendor-partners for this effort, ensuring timely delivery of the agreed-upon product(s) and services, within budget
  • Lead the Design & Development of GPMS, GPOS and Global Property Internet
  • Serves as the senior business leader who directs a cross-functional team of internal and external resources
  • Ensures that the business requirements for the systems are captured and met
  • Ensures that impacts or dependencies on interdependent technologies are taken into account in the design, development and deployment of the systems
  • Leads the development and stakeholder alignment on the business case and cost recovery models
  • Oversees the implementation of the systems, ensuring effective change management for the systems and any new business processes
  • Leads the development of a long-term maintenance model
  • Ensures transparency on funding and frequency for significant changes or upgrades
  • Leads the development of an organizational structure for on-going support of the systems
  • Managing the Vendor-Partner Relationships
  • Is accountable for establishing a productive, collaborative and transparent working relationship with the vendor-partner/s
  • Leads contract development that results in a beneficial arrangement for Marriott – both financially and from a service-level perspective
  • Ensures that service level agreements with third parties are managed effectively and deliver Marriott a level of service commensurate with contracts
  • Oversees the contracts to ensure timely and within budget delivery of agreed-upon deliverables
  • MBA or equivalent preferred
  • Experience leading large-scale change initiatives that drove business performance strongly preferred
  • Experience working with international teams and overseeing global systems and operational processes

Global Operations Center Analyst Resume Examples & Samples

  • Oversight, communication & effective resource coordination for all activities required to resolve Critical Incidents resulting in significant impact to Merck business operations
  • Coordinate / Facilitate / Participate on global meetings across IT Functions
  • Drive alignment of Global Operations Center engagement and process execution with country/site leaders
  • Monitors Managed Services provider to ensure all services are delivered with appropriate quality and timeliness while ensuring adherence to defined processes
  • Partners with IT colleagues to communicate service disruptions in the environment
  • Escalates issues to appropriate resolver group and/or management using Merck standard incident management processes and tools
  • Integrates incident management findings into the Problem Investigation process to reduce re-occurrence of incidents
  • Works the days and hours which are scheduled in order for the team to provide the required level of support. This will require participating in an on call rotation that could require weekend and holiday coverage. Flexibility to cover for operational needs is a must
  • Provides technical guidance to Global Operations Center personnel as well as training for new personnel
  • Coordinates required status reports for Global Operations Center management and senior management
  • Identifies continuous improvement opportunities and implements process and or technology changes to realize approved projects using project management methodologies
  • A working knowledge of ITIL framework and how each function contributes to the overall delivery of a stable IT environment
  • Minimum 3 years of technical support in a service desk/ IT command center/network operations center
  • General knowledge of all infrastructure technologies & application development with a specialization in at least three technologies
  • Strong interpersonal skills, with demonstrated ability to work as part of both physical and virtual teams
  • Strong analytical, decision making, troubleshooting, problem solving, time management and project management skills
  • Ability to simultaneously identify and prioritize multiple changing priorities
  • Knowledge and experience with BMC Suite of tools to support ITIL processes
  • Technical certification in one or two information services technologies (e.g. networking equipment, server equipment etc.)
  • The relationship between IT and critical business functionality within the pharmaceutical industry
  • Regulatory & compliance nature of healthcare

Engineer Tool Global Operations Resume Examples & Samples

  • Design industrial machinery and equipment, to include: tools, dies, gauges, jigs, fixtures, and machine attachments required for production or experimental use, considering such factors as accessibility, economy, mobility, and performance requirements
  • Work with Production and Manufacturing engineers on tooling concepts and design for build capabilities
  • Review and check tool designs to ensure conformance to specifications and procedures
  • Work closely with team to resolve system malfunctions or provide technical information
  • Bachelor's degree in Aerospace Engineering, Mechanical Engineering, Manufacturing Engineering, or related discipline
  • Experience in using CAD graphic systems for creating 3D models and 2D tool design drawings
  • Able to obtain and maintain a DoD Security Clearance
  • Experience in or knowledge of Optical Metrology, Laser Projection, Root Cause Corrective Action, Project Management
  • Ability to work effectively in an IPT/team environment
  • Position prefers a candidate with a current secret clearance
  • Minimum GPA of 3.7

Manager, Global Operations Resume Examples & Samples

  • Interact with and gain exposure to a full range of Global Operations functions
  • Get an in depth view and comprehensive understanding of the global scale of Marriott’s operations
  • Work directly with Marriott’s broad portfolio of global brands
  • Support discipline-specific individual projects
  • Keeps up-to-date technically and applies new knowledge to job
  • Uses computers and computer systems (including hardware and software) to enter data and/ or process information
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner
  • Demonstrates self-confidence, energy and enthusiasm
  • Informs and/or updates leaders on relevant information in a timely manner
  • Uses problem solving methodology for decision making and follow up
  • Performs other reasonable duties as assigned by manager

Global Operations Position Control, Associate Resume Examples & Samples

  • Timely escalation of issues to key stakeholders and business partners to ensure effective resolution
  • Task orientated, inquisitive in nature, the successful candidate will be required to ensure production items and projects are delivered on time
  • Ability to challenge the processes and issues under their ownership
  • Self-motivated and ability to work consistently and efficiently to achieve end goals

EAM Specialist Global Operations Resume Examples & Samples

  • Facilitate, integrate, and manage Maintenance Management and ERP Systems from proposal through post implementation
  • Act as a liaison between Business, Operations and IT
  • Perform day to day support activities for global regions and proactively address problems and issues of any scope
  • Administer, monitor, and enhance the EAM/JDE interfaces
  • Understand data integration and webservices protocols/programs
  • Analyze and troubleshoot information, and work with IT development, Reliability and Operations to implement fixes as required
  • Work with a team to prepare test data and execute detailed test plans, and develop business and technical requirements documentation
  • Implement and manage data systems and programs which enhance reliability & asset management systems

Head of Transformation Global Operations Centers Resume Examples & Samples

  • Build Program, project management, business analysis and vendor management capabilities that will help the Operations centers move up the value chain to deliver high impact to the business
  • Champions project management disciplines and provides the processes, structures, and tools for individual project management and program management across the transformation
  • Provide leadership and take responsibility for the delivery of special programs (like location optimization, consolidation programs) - including scope, schedule, budget, quality, and business value
  • Develops and leads the process for dealing with major change. Ensures the communication channels and processes are in place to notify key stakeholders so that plans can be amended and the necessary action taken
  • Defines and champions program governance to ensure there is sufficient executive support and guidance. Builds effective relationships to ensure the success of the projects
  • Postgraduate with 15+ years of diverse experience in operations, process excellence and strategic program / project management
  • Proven ability to build teams with niche skills
  • Professional certifications such as Lean Six sigma, PMP from the Project Management Institute is highly desirable
  • Experience in providing strategic direction and leadership for a global function is required. Exposure in working closely with senior and middle management is required
  • Strong experience in program management, with an ability to manage a complex portfolio of initiatives
  • Able to demonstrate ability to deal with major change and ambiguity
  • Proven ability to lead and manage globally distributed teams including in a matrixed environment

Global Operations Position Control Resume Examples & Samples

  • Substantiation of Dividend/Coupon income accrued against the expected PnL
  • Reconciliation of Trader?s Risk products and positions to Firm books and records and investigation and resolution of breaks
  • Monitoring of specific system error queues, which require investigation and resolution to ensure the trade flows downstream
  • Reconciliation of internal interest rate swaps
  • Processing upcoming swaps maturities
  • Investigation and resolution of realised cash flow breaks
  • Production and distribution of swap reporting highlighting specific exceptions that require specific actions to resolve
  • Minimum Bachelor or Masters? degree
  • Minimum 1-2 years? experience

Global Operations Position Control Resume Examples & Samples

  • Reconciliation of Trader’s Risk products and positions to Firm books and records and investigation and resolution of breaks
  • Minimum Bachelor or Masters’ degree
  • Minimum 8 years’ experience with 3 years’ managing teams

Global Operations Position Control Resume Examples & Samples

  • Minimum 3-5 years? experience
  • Exposure and understanding of Equity and Fixed Income Derivative Products
  • Exposure and understanding of Corporate Actions

VP Global Operations Resume Examples & Samples

  • Bachelors degree (or equivalent) in Engineering, Business or related field
  • 15+ years experience in industrial product and/or service markets
  • Experience leading change management initiatives including acquisitions and integrations
  • Experience leading varied geographically dispersed and high performance teams and ability to manage cross-disciplinary teams
  • Ability to prioritize for a diverse range of timelines, in some cases simultaneously
  • Hands on leader with strong communication skills, organizational and time management skills required with ability to work with limited directions
  • Technical skills in Lean Manufacturing techniques, Kaizen, Process Improvement, freight and distribution, materials management and production scheduling
  • Demonstrated success in working well with internal clients and building optimal cross-company solutions
  • Ability to work with international teams to achieve global objectives
  • Demonstrated sense of urgency and attention to detail
  • Positive attitude with a strong dedication and sense of accountability
  • Demonstrated strategic and functional problem analysis and problem resolution skills
  • Experience developing long-term operations plans
  • Ability to interact with all levels of the organization both formally and informally
  • Strong leadership behaviors / competencies
  • Demonstrated project management, team facilitation and influencing skills
  • Masters in Engineering, Business Administration or related business field
  • Lean and/or Six Sigma certification
  • Experience with Positive Employee Relations programs
  • CPIM certified

Intern Global Operations Associate Resume Examples & Samples

  • Proficiency in Microsoft Office Applications (Excel, Powerpoint, Word)
  • Knowledge of web application development (HTML, JavaScript)
  • Basic knowledge of Google Apps
  • Basic knowledge of general business processes (ex: financial accounting)
  • Critical thinking on how to leverage existing resources and technology to bring value to the business
  • Strong analytical skills to present data in a innovative way to business leaders
  • Ability to manage complex situations and make decisions in a timely manner
  • Time management and ability to prioritize and re-assess schedules and tasks quickly and effectively

Global Operations Accounting Manager Resume Examples & Samples

  • Manage aspects of the month-end close process, and review month-end closing activities such as reconciliations and journal entries
  • Ensures that financial statements related to activities in manufacturing and other functional areas, are properly stated and conform to US generally accepted accounting principles (GAAP)
  • Manages and interfaces with internal and external auditors
  • Assists with annual audits, quarterly reviews, annual forecast, and annual operating plan (AOP) preparation
  • Preparation and analysis of key financial calculations; including Warranty, Depreciation, and inventory turns
  • Provides financial leadership and guidance related to SAP implementations, deployments and functionality for the FI,CO, and COPA modules
  • Identify, design and monitor appropriate internal controls in compliance with SOX 404 and new COSO guidance
  • Collaborates with operations finance management to implement process improvements and reporting system changes in operations reporting
  • Lead and implement projects aimed at improving reporting capabilities and operational performance
  • Provides on-going performance analysis and identifies improvement opportunities, and leads corrective actions when required
  • Provides support with ad-hoc requests for information and analysis for management to support finance and operations groups
  • Proactive thinker with experience in streamlining business processes and shared best practices
  • 3-5 Years Public Accounting Experience
  • Knowledge of Manufacturing Accounting; including Warranty analysis, Deferred Profit; Inter-Company Mark-up and Transfer Pricing
  • Minimum 5 Years SAP experience; preferably in a manufacturing environment
  • Advanced Excel skills including pivot tables, extended formulas and queries; with ability to create and maintain complex spreadsheets
  • Strong written and oral communication skills with the ability to interact with all levels within the organization
  • Experience in Leading Process Improvement
  • Self-motivated with the ability to multi-task, work under pressure, and meet tight deadlines

Global Operations Position Control Resume Examples & Samples

  • Providing accurate and timely escalations to Head of Global GOPC
  • Minimum 8+ years? experience in a management position
  • Prior senior management experience in investment banking operations or finance
  • Demonstrate robust analytical skills, high attention to detail as well as strong risk management capabilities
  • Strong interpersonal and relationship management skills, ability to communicate clearly and concisely and moderating style as appropriate
  • Candidate should be able to organise themselves efficiently with proactive prioritisation and ability to meet tight deadlines
  • Dynamic self-starter with the ability to work either on their own initiative as well demonstrating strong leadership capabilities

Global Operations Manager Resume Examples & Samples

  • Minimum of eight (8) years industry experience
  • Prior managerial experience, with six (6) years in operations management role
  • Through knowledge of meeting operations, staffing and forecasting
  • Experience in implementing and managing global operations
  • Must be experienced in word processing, spreadsheets, presentation and email software

Global Operations Resume Examples & Samples

  • Responsible for a large complex or multiple Payroll & Benefits process(s) to ensure successful execution
  • Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)
  • Support execution of HR Operations processes (On & Off boarding, Employee Life Cycle, HR Lifecycle, Car Fleet Admin) in compliance with relevant region, country and local regulatory laws
  • Drive increased productivity and compliance through process improvements, standardization and simplification within assigned area
  • Advise on complex questions/requests from customers (Businesses, HR, employees); provide “Best in Class” customer service
  • Ensure that structures and systems are aligned to deliver key objectives efficiently and effectively, through timely and accurate communication, payroll and labor processes, preventing any liability or labor risk to the company
  • Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
  • Maintain high standards of accuracy and quality to ensure compliance with relevant legal and GE policy requirements
  • Participate in internal, external payroll and benefits audits
  • Develop effective relationships with customers (Businesses, HR, Finances) and suppliers through proactive communication to provide outstanding service delivery
  • Proactively seek customer feedback to identify areas for process improvement, standardisation and productivity within assigned process
  • Continuously build and share area of expertise; keep current with internal and external updates and changes
  • Provide ad-hoc operational support for assigned process Preparation of year-end reporting & associated statistics
  • Bachelor’s degree from an accredited university or college in related area (accountant or business administration preferred)
  • Effective interpersonal skills; proven ability to develop and maintain team and client relationships, both in immediate and remote contexts
  • Demonstrated project ownership and accountability
  • 2-4 years process experience in Payroll & Benefits or HR Operations preferred
  • Experience of administrating staffing, employee benefits, on-boarding or off-boarding processes, gained in a HR Shared Service environment
  • Solid understanding of national legislative payroll and benefits rules
  • Demonstrated organizational skills, attention to detail, and accuracy
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
  • Experience establishing and maintaining customer and supplier relationships
  • Ability to anticipate and resolve challenges Solid analytical skills
  • Data privacy and controllership awareness
  • Proficient in Oracle or PeopleSoft

Global Operations Manager Resume Examples & Samples

  • Management and development of regional operations staff, hiring, coaching and performance management as required
  • Leadership in business planning and reporting cycles and periodic performance reviews with regional teams
  • Responsible for defining regional requirements for development of PSA tools and other core PS tools such as knowledge management and collaboration
  • Establishment and management of operating procedures and best practices for regional teams. Providing leadership and enablement to region as required
  • Collaboration with regional and global functional leaders in development of knowledge capture and sharing across business
  • Provide ad-hoc ‘intervention’ based support to regional teams as required
  • MS office apps - Word, Excel, PowerPoint advanced level skill
  • PSA tool –advanced level skill
  • Understanding of different software deployment methodologies (Waterfall, Agile, etc.)
  • Project Management ( ideally PMP)
  • Able to articulate the AD Global Services approach and benefits of AD solutions
  • Evidence of excellent communications – oral and written at senior level- listens and communicates effectively.Evidence of successful customer relationship management, influencing, negotiating skills
  • Proven team building and leadership and ability to manage technical teams directly and indirectly
  • Evidence of successful conflict resolution and commercial negotiation
  • Proven problem solving in complex technical environments
  • Highly numerate and analytical - able to manage and deliver operating budgets. Familiar with key financial and management accounting concepts and requirements. (e.g. GAAP SOX)
  • Bachelor's degree level or equivalent required, MBA preferred
  • PMP, PRINCE 2 Practitioner preferred
  • ITIL Foundation required
  • Evidence of leadership /coaching training
  • At least 5+ years’ experience within an Enterprise Software organization of which 1 year is in team leadership role
  • Management and development of operational processes systems and budgets
  • Budget planning forecasting and reporting periodically,
  • Management of teams and projects
  • Presentation to C level
  • Multiple languages preferred

Director Global Operations Position Control Resume Examples & Samples

  • Minimum 8 years? experience with 3 years? managing teams
  • Knowledge of accounting principles (e.g. understanding of P&L calculations and reporting in banking context)
  • Trade booking/flow knowledge

Account Executive, Global Operations Resume Examples & Samples

  • Develop a strong working knowledge of clients and their business models in order to support clients on all fronts, including understanding their specific line of business, resource availability, challenges and their full end to end transaction processing methodology
  • Research complex transaction situations and solve transaction failures
  • Manage direct clients through the Discover semi-annual release process, including certification testing and ensuring compliance to Discover Network Technical Specifications and Operating Regulations
  • Manage technology changes and upgrades for clients with direct connectivity to the Network
  • Negotiate new processor contracts and onboard new clients
  • Work with internal business partners such as Risk, Network Infrastructure and Relationship Management to support company initiatives
  • Prepare and facilitate internal and external presentations, as needed
  • Support the implementation of new processing requirements, programs and products such as EMV/D-PAS, Account Updater, Verify+, etc

Account Executive, Global Operations Resume Examples & Samples

  • Bachelors Degree (or equivalent work experience)
  • 5 years of relevant work experience
  • Excellent communication skills which allow effective interaction with key processing partner clients, co-workers and all levels of management
  • Experience successfully managing multifaceted projects throughout the entire project life cycle
  • Ability to analyze existing processes and identify ways to increase efficiency through automation and streamlining
  • Excellent written and verbal communication skills, including proven presentation skills
  • Must be able to achieve results working independently and in a team environment
  • Demonstrated skills in leading a group of people towards meeting a common goal or completing a project
  • Network experience and knowledge of the Operating Regulations and Technical Specifications preferred
  • Must have a strong technical aptitude
  • Lean, Six Sigma and/or demonstrated process improvement expertise a plus

Senior Director, Global Operations Resume Examples & Samples

  • Support the Chief Operating Officer of the company - formulate and execute of our global manufacturing & supply chain strategy
  • Report to the Corporate Controller – lead cost reduction, cash preservation, forecasting, corporate governance (including board participation in company investments), and accounting close & compliance activities directly linked to company imperatives
  • Participate in CFO Staff forums – support the formulation of finance strategy, and directly partner with corporate planning, treasury, investor relations, tax, and internal audit functions
  • Directly work with COO in the development of a five-year strategic financial plan that balances margin, working capital and capital expenditure in the short-term, while providing for long-term investments required to achieve strategic goals of innovation, differentiation, and cost leadership
  • Lead the development of annual operating plans, and quarterly budgeting & standard setting. Consolidate and review budget versus actual performance on a monthly basis, and provide analysis to support the Company’s five-day month-end close process
  • Lead accounting close for inventory / COGS, ensure SOX compliance, and manage tax / statutory reporting for upstream legal entities
  • Provide input into incentive compensation programs at all levels of the business, and provide actual results to measure exec and team performance
  • Lead the manufacturing and supply chain cost reduction roadmap, and consolidate results and action plans for reporting purposes. Drive cost reduction initiatives in active partnership with operations
  • Allocate and manage capital expenditure for capacity expansion, cost reduction, and innovation, and tie investments to adequate IRR and NPV thresholds
  • Perform due diligence on joint venture or other strategic investments, with particular focus on China. Assist with negotiations
  • Manage inventory, accounts payable and supplier prepayments to reduce working capital requirements and generate cash flow
  • Participate in the development and execution of a detailed IT architecture roadmap that utilizes Analplan, Hyperion, Business Intelligence, and Oracle ERP tools and functionality
  • Perform due diligence on supply contracts, provide feedback in contract negotiations (including but not limited to pricing and payment terms), develop roadmap for contract execution (including physical flow of product, transaction processing, and accounting flow)
  • Travel 10-25% based on needs of the business
  • Superior time management and prioritization capabilities, with demonstrated success working in a deadline driven, multi-tasking environment
  • Ability to make the complex simple, and implement lean financial processes
  • Strong cost accounting and financial accounting required
  • Excellent communication, interpersonal skills as well as the ability to work independently and as part of a team
  • Highly proficient in Excel analysis and in creating PowerPoint presentations
  • Ability to embrace change and be comfortable working in a fast-paced, multi-cultural, matrix environment
  • Ability to influence business partners
  • Maintain and reinforce integrity in all circumstances
  • Experience leading and building a high-performing international organization
  • Travel to international locations, manage and motivate teams, and deliver results

Senior Manager Global Operations Eastern Europe Resume Examples & Samples

  • Purpose of the HR Services Organization is to deliver world-class HR administrative support to Honeywell’s internal customers. Operations Management Excellence!
  • Develop and mature relationship with one Country Leaders in the region and partner to develop solutions for the Organization
  • In this role you will drive HR administrative service delivery while meeting requirements on costs, productivity, quality and customer satisfaction
  • As a key leadership team member you will be accountable to coach and lead your team as we deploy and pursue HOS Bronze excellence within our team. Strong coaching and cultural influence will be key to success
  • We are looking for strong people manager who will lead both HUB and remote teams of direct reports and who will continuously look for ways to improve/optimize level of services provided in the region
  • Create and sustain a learning environment that would result in highly engaged team members
  • Must possess a Bachelor’s degree- engineering, finance, business, IT, HR or related discipline with at least 12 years of relevant working experience
  • Fluent English is a must
  • Solid working experience in HR, customer service, operations or other relevant field
  • Previous management experience required. Strong people leader
  • Experience with working in multinational company
  • Lean and Six Sigma methodologies knowledge is an advantage. Experience in HOS deployment or elements a plus
  • Knowledge of HRS transactional and administrative processes is a strong advantage
  • Ability to create regional strategy, plan and execute flawless delivery
  • Good knowledge of Microsoft office suite

Global Operations Leads OC & RR Resume Examples & Samples

  • Ensure standardized level of knowledge and performance across Centers and close gaps where identified
  • Identify and communicate areas of non-standardization in operations and across market/centers to E2E Design Solution team
  • Propose and implement and measure initiatives, once approved, to drive standardization
  • Deliver Operational Effectiveness
  • Define operating & Service standards and KPI's and ensure a consistent delivery
  • Drive for continuous improvement in the NBS E2E solution ensuring innovation and renovation in our processes
  • Monitor closely the standard implementation of the E2E solution across all Markets within Centers
  • At Least 3 years experience working in SSC’s
  • Extensive R2R and/or O2C experience
  • Proven records of success in project management
  • Clear understanding of processes and of organizational design and interfaces
  • Demonstrated ability to distill complex issues into simple solutions
  • Strong stakeholder Management capabilities
  • Must be mobile due to travel expectations
  • Fluent in English, any other language is an asset

Global Operations Manager Resume Examples & Samples

  • Effectively manages team in the areas of performance management, compensation, goal setting and the training and development of staff
  • Execution of key productivity initiatives: process, system and people; develop a sustainable productivity process for continued leverage
  • Ownership of Global Repair foot printing roadmap supported by appropriate financial planning
  • Oversee warehouse operations for after-market exchange support and remanufacturing operations for Allen-Bradley products
  • Interface with various levels of the organization to resolve customer issues
  • Must have the ability to exercise good commercial judgment and operate in a highly visible, high pressure environment
  • Defining and/or leading lean/productivity activities in alignment with business goals and objectives provide regular progress reports on the implementation of these projects
  • Ensure thorough familiarity with policies and procedures relating to the purchasing and operations departments and standards of business conduct. Conduct tasks in accordance with applicable health, safety, quality and environmental regulations (state/federal laws, ISO 9001, ISO 14000, etc.) as well as Rockwell/Rockwell Automation policies and procedures
  • Makes budgetary recommendations regarding and, at higher levels, controls capital expenditures and direct/indirect labor
  • Selects, develops, and evaluates employees to ensure the efficient operation of the function
  • Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company
  • Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people
  • Ensures budgets and schedules meet corporate requirements
  • Bachelor’s degree in Business Administration or Engineering or related field preferred
  • At least 8 years of related work experience including direct plant operations management
  • Familiarity with IFS/SAP is desire

Associate Director, Global Operations Resume Examples & Samples

  • BA/BS degree in Marketing, Business Administration, Communications, Statistics, Economics, or Computer Science preferred, advanced degrees a plus
  • Experienced and proficient with a variety of project management methodologies including Agile, PMBOK, Six Sigma and SDLC
  • Significant experience leading cross-functional project teams within the software development, marketing services, or digital media industries
  • Proficient business analysis and technical writing skills required to create accurate and executable project documentation and work flows
  • Solid experience implementing significant new product development or product enhancement projects
  • Strong analytical skills with foundation in statistical techniques or similar skills in strategic business management
  • Proficiency in Microsoft Visio and Project, as well as SharePoint required

Global Operations & Improvement Intern Resume Examples & Samples

  • Assists with planning and implementation of strategic corporate initiatives and research efforts related to practice field
  • Supports document management work, including updating existing operational resources or developing new resources with other GO&I members and Process Leaders in the company
  • Works with corporate stakeholders to implement process improvements resulting from ongoing internal analysis efforts identifying deviations from stated policy and best practices
  • Develops strong familiarity with ISO 9001 and quality management methodologies
  • Performs short-term projects to support GO&I operations
  • Develops a basic understanding of international development, foreign assistance programming, and Chemonics’ present and past contributions in international development
  • Learns the fundamentals of new business development by assisting members of proposal teams and performing tasks as assigned
  • Performs a review of past Requests for Proposals (RFPs) to identify common trends or outliers in USAID education and youth-related programming
  • Supports GO&I project management support service delivery to Regional Business Unit staff by assisting with the development of resources or trainings that promote lessons learned and best practices for Project Management Units and field teams
  • Attends project management training as appropriate to learn about start-up, contract management, financial management, and other key aspects of project administration and implementation
  • Communicates basic understanding of development assistance work, Chemonics’ culture, values, and practices, and the specific scope and nature of project and proposal assignments
  • Demonstrates maturity, dependability, integrity, and initiative to learn about the international development industry
  • Contributes positively to a work environment that emphasizes teamwork, respect for differences, and accepting and giving constructive feedback
  • Currently pursuing an undergraduate (rising junior or senior) or graduate degree, preferably related to international development or business management
  • Minimum of 3.0 GPA
  • Excellent research, analytical, and communication skills
  • Attention to detail and willingness to learn
  • Ability to work independently on projects and tasks
  • Demonstrated interest in international development
  • Demonstrated ability to communicate clearly and concisely both orally and in writing
  • Strong knowledge of MS Office applications; working proficiency in Visio a plus
  • Additional language skills preferred

Senior Executive, Global Operations Resume Examples & Samples

  • Should have knowledge of Data tabulation and Data Cleaning using proprietary tools like Quantum or SPSS
  • Should have data analysis knowledge using SPSS or Excel
  • Responsible working with vendors for data coding & for timely delivery of the project assigned
  • Review project requirements and execute project following client guidelines and deploying the tools/systems as applicable
  • Participate and contribute in project briefings/ review calls
  • Thorough checking of own work to ensure accuracy
  • Be responsible for own time and job management
  • Meet deadlines
  • Service a number of projects simultaneously
  • Work with vendor & assign project to them, explain the requirement, monitor the quality & ensure timely delivery from them
  • Liaise and take direction from more senior members of the data processing department responsible for the overall projects
  • Liaise with other departments
  • Be a proactive member of the team, offer advice and make suggestions in areas where, with training and experience, you have gained some expertise
  • Bachelor's in Information Technology, Computer Science, Mathematics, Statistics, or related fields
  • Previous Data Analyst or Operations in similar BPO experience

Global Operations Centre Manager Resume Examples & Samples

  • Liaise with and meet with Group Security and key contacts on a regular basis
  • Recommend improvements to existing systems to better meet the needs of an ever evolving client security plan
  • Fully understand the requirement and implement a service of excellence in all aspects of the role
  • Work in partnership with other Service Partners and customers’ representatives
  • Work with internal departments to identify specific needs and seek regular feedback on performance
  • Define clear operational procedures and ensure staff compliance
  • Report & liaise on a daily basis with direct reports to ensure effective communication of all matters to ensure the delivery of a high standard professional security service
  • Ensure, with support via direct reports, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies
  • Provide support in ensuring appropriate motivation, development and training of staff
  • Lead by example, understanding the exact requirement of the client
  • Ensure that all necessary equipment is supplied to members of the services team through liaison with the Security Manager, Windsor Front of House Manager, Front of House team leader , and the Regional Security Manager
  • Ensure alarms and incidents are investigated and prepare responses in accordance with policies and procedures
  • Previous experience within a Security environment
  • Current SIA Licence
  • Previous involvement in Audit and Assurance
  • Previous involvement in development and Maintaining access control systems
  • Previous experience in development of National Assignment Instructions
  • Previous organisational change experience
  • Previous experience in managing a shift bases team
  • Detailed knowledge and understanding of legislative issues (Criminal Law, Health and Safety, Data Protection, Human Rights, Employment and Equal Opportunities regulations)
  • Excellent time management skills with the ability to work under pressure to tight deadlines
  • Proven ability to gain credibility with, persuade and influence senior and operational managers and other key stakeholders
  • Experience of conducting investigations and the management of such inquiries
  • Experience in a Security Command Centre environment
  • Experience of dealing with police and other emergency services
  • Experience of working in a multi-discipline and multi-site environment

Global Operations Manager Resume Examples & Samples

  • Coordinating efficient and smoother operation of the servicing by eliminating non value adds
  • Operationalise the implantation of program optimization strategies
  • Ability to deliver contract and its ‘go to’ source
  • Support end to end process reengineering
  • Delivery of performance metrics and SLA’s globally
  • Ensure MI data quality and consistency globally – through close interactions with MI technology and SME’s to ensure accuracy at POS
  • Review of all processes and routines at POS to increase automation and limit risk of agent errors
  • Provide proven strategies that will further reduce total cost of ownership and improve customer satisfaction
  • Monitor and report on CSAT performance and act as an escalation point for traveler complains and ensure steps are taken to fix root cause
  • Accountability for service excellence initiatives that enhance productivity and improve traveler service experience
  • Monitor application of and effectiveness of Travel Policy and drive regular project update
  • Provide guidance in the assessment of servicing goals in order to optimize performance across program
  • Provide quarterly SLA to all Re:Sources Procurement Manager markets ensuring this is also shared with GAD and Local Account Managers

Global Operations Quality Resume Examples & Samples

  • Pursuing Masters Degree in Software Engineering or related field
  • Available for 6 month internship
  • Current course work in a related field w/ necessary software and programming experience
  • Demonstrated success in developing software applications and/or sql based databases
  • Previous experience with LAMP (Linux, Apache, MySQL, PHP) stack desired
  • Previous experience with JavaScript and Zend framework desired
  • Knowledge of semiconductor manufacturing desired
  • Experience with recommendation engines and machine learning concepts
  • Looking for someone to start prior to summer 2017

Global Operations Manager Resume Examples & Samples

  • Strong program management in the enterprise space around supply chain management
  • Experience in managing strategic change
  • Experience in business operations
  • Proven ability to lead and work in virtual teams in a complex, matrix environment encompassing individuals of multiple disciplines, cultures and companies
  • Bachelor's Degree in Business, Supply Chain Management or equivalent
  • Master's Degree in Business, Supply Chain or equivalent is preferred
  • 10+ years' experience working in a Supply Chain function
  • 5+ years' experience in global Supply Chain Management, preferably leading a team or department
  • Very good verbal and written English language capabilities in addition to excellent local language skills
  • Substantial Market and competitor knowledge preferred
  • Effective and demonstrated negotiation skills
  • Experience working in ISO and regulated industrial environment
  • Strong organizational and listening skills to communicate and interact in global, cross-cultural environments
  • Certification in Production & Inventory Management (CPIM)
  • Certified Supply Chain Professional (CSCP), preferred

Executive Assistant, Global Operations Resume Examples & Samples

  • Meeting coordination (formal, informal, on-site and off-site)
  • Travel arrangements
  • Calendar Management
  • Telephone call management
  • Expense Reporting
  • Executive Communications
  • Communications Management (Document/Report/Presentation editing)
  • Spreadsheets/PowerPoint Presentations

Global Operations Specialist Resume Examples & Samples

  • Owning and escalating field training support cases and leading the effort to satisfactorily resolve them
  • Performing deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal reference materials and processes
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
  • Lead and support execution of global training programs including global invoicing, budgeting, forecasts, business intelligence metrics, and funding opportunities
  • Conduct global business analysis, and develop and deliver reporting on key metrics
  • Create and administer learner profiles and other tasks in Learning Management System (LMS)
  • Work closely with Infrastructure team and assist with designing and developing job aids, tutorials and assessments as they relate to the LMS, BI and other systems
  • Work with other customer support teams to ensure a consistent and high-quality level of support
  • 3+ years relevant work experience
  • 1+ years experience with Microsoft Excel (Pivot tables, vLookups, Macros), Outlook, Word, and PowerPoint
  • 1+ years project management experience
  • 1+ years experience working on cross-functional teams
  • Training and/or Tech industry experience
  • Experience with a Learning Management System (LMS)
  • Cloud Computing and/or AWS experience will be considered a bonus
  • Detailed planning, time management and organizational skills

Manager of Technical Global Operations Center Resume Examples & Samples

  • Management position responsible for oversight of a department, function, or work group
  • Executes against processes, procedures and projects that require planning and possibly interpretation
  • Accountable for the budget, performance and results of small to medium-sized team
  • Manages experienced professionals who exercise some latitude and independence in their assignments
  • Leads and supervises staff of international group of onshore and offshore operational personnel
  • Leads Weekly Change Advisory Board - responsible for analyzing, assessing risk and approving hardware/software/system changes
  • Ensures the execution of services, products, process, standards or operational plans in support of the organization's business strategies. Meets short term objectives and service standards with direct impact on results within work group
  • Responsible for maintaining high operational uptime rates for revenue generating systems though formalized Monitoring, Service Restoral and Change Execution programs
  • Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline
  • On call to assess risk and implementation of unplanned emergency changes for service restoral or improvements
  • Responsible for organizing, training, and equipping Tier 1 staff for conduct of sustained support of revenue generating systems and services
  • Responsible for briefing senior leadership on status of incidents in near real time
  • Experience training staff in a global operations center environment
  • Sense of urgency
  • Ability to communicate with various levels of management and partners
  • General understanding of IT Skills (Network, Database, etc)
  • Enterprise Network Operations Center experience
  • Bachelor's degree or equivalent work experience in Information Technology, Computer Science, Management Information Systems, or a related degree is preferred
  • Solid work ethic and initiative
  • Solid knowledge of MS applications including Excel, PowerPoint, and Word
  • Excellent analytical skills and the ability to provide alternative solutions to technical problems

Director, Global Operations Center Resume Examples & Samples

  • Manage 24x7 eyes on the glass Virtual Global Operations Center
  • Provide direction to Global Operation Center team
  • Ensure continuous delivery of incident resolution for scripted events and major service Interruptions
  • Ensure notifications and updates are provided in a routine and scalable fashion to all members of support, cloud delivery managers, internal operations teams, and executive leadership team
  • Enable team to participate in detailed post-mortem reviews for all major issues effecting system performance
  • Develop, implement, and maintain detailed service-delivery metrics, ensuring highest quality service delivery
  • Provide hand’s-on leadership in managing complex situations
  • Build a culture of customer satisfaction based on operational excellence, big picture understanding, continuous improvement, and proactive thinking
  • Incorporate feedback for continuous improvement
  • Minimum of 14 yrs of experience out of which at least 8+ years of managing Global Operation Center/NOC
  • Graduate degree in Engineering, Computer Science, Information Systems or closely related field
  • Working knowledge of Linux operating system
  • Working knowledge in windows operating system
  • Experience of setting up Operation Center from scratch
  • Technical ability to understand application/infrastructure issues
  • Ability to manage teams based out to different geographic locations
  • Strong understanding of service-delivery metrics, with ability to leverage for ensuring ongoing business operations and continuous improvement
  • Strong Customer-focused with desire and ability to deliver exceptional customer satisfaction
  • Able to multi-task and be responsive/flexible to field needs at relatively short notice
  • Demonstrated ability to learn quickly and teach others
  • Passion for solving dynamic challenges with a strong sense of ownership and drive

Global Operations Resume Examples & Samples

  • Managing forecasting and daily tracking of orders
  • Working with Marketing, Brand and Verticals to grow the program by driving GMV, expand SKUs and designs
  • Drive sales volume to drive brand visibility & engagement
  • Build advertisement real estate by driving high volume of eaches in the marketplace
  • Ensure global alignment across branded supplies and the global brand
  • Drive global demand for branded shipping supplies

Global Operations Technical Accounting Manager Resume Examples & Samples

  • Supervising a reinsurance technical accounting team on all technical accounting functions to assure timely and accurate financial data and achievement of exceptional results
  • Maintaining high relationships with key stakeholders through frequent contact and being responsive to their business needs
  • Developing and mentoring direct reports to assure professional growth and get the best from the team
  • Driving consistency/best practices in Technical Accounting across segment
  • Proven ability to challenge the status quo and lead change management
  • Engaging, influencing and aligning stakeholders in support of Global Ops objectives
  • Accountable for service delivery and value add
  • Collaborating with stakeholders to continuously improve Technical Accounting processes for operational efficiency
  • Participating member of the Global Reinsurance Operations leadership group
  • Key working relationships include Reinsurance Region Technical Accounting Managers/Leads, Reinsurance Operations Project Manager/Business Support, Head of Reinsurance Shared Services, Reinsurance Region Finance Partners, Reinsurance Region Chief Executives
  • Education to Bachelor’s degree level in Business, Accounting or Finance major a plus
  • 15 years of Reinsurance Technical Accounting experience
  • 10 or more years of hands-on management experience inclusive of coaching, staff development, expectation setting, accountability as a role model and setting a high bar for performance, engagement and commitment; ability to multi-task and lead
  • Proven leadership skills in building and refining effective working relationships through direction of team and interaction with internal and external clients, evidencing professionalism and diplomacy in all situations
  • Knowledge relating to management for Letters of Credit
  • Demonstrate the ability to implement consistent and effective processes around the reinsurance account processing, cash allocation, balance settlement and collection
  • CPCU, ACII designation, a plus
  • Ability to identify problems, isolate problems from symptoms, solve them, act decisively and show good judgment
  • Strong learning agility and ability to use new information effectively
  • Support reinsurance technical accounting in the global context, looking across geographical borders going out of the way to anticipate customer needs and identifying opportunities and threats
  • Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and XL Catlin Reinsurance technical accounting capabilities
  • Be a strong collaborator: Establish and maintain productive working relationships with internal stakeholders. Devote appropriate time and energy to establishing and maintaining appropriate networks and utilize them to facilitate business outcomes
  • Be team oriented and identify with the larger reinsurance organization and their role within it
  • Ability to effectively support consistent and optimized training, direction and support to depth of technical accounting capabilities across the segment
  • International travel – 15 to 20%

Global Operations Manager Resume Examples & Samples

  • Manages resources across IT Operations on a daily basis based on client priority, ITIL best practices, O&M responsibilities and continual improvement plans. On a daily basis, manages customer interactions and expectations by communicating O&M and SLA status, critical ticket status and remediation activities, and task actions
  • Initiates and plans IT Operations tasks and manages execution by controlling scope, budget, schedule, quality, risk, customer satisfaction in accordance with the contract requirements
  • Identify information system needs, Perform regular security monitoring to identify intrusions and threats,
  • Optimize ongoing performance thru effective monitoring and design
  • Works on the team by initiating and advocating activities that enhance team performance in accordance with ITIL best practices for Service Desk and IT Operations
  • Manages and supports team members’ professional development by mentoring team members and providing feedback on performance
  • Provides technical leadership to the team to ensure appropriate resources and approaches are utilized to address incidents / outages and technology improvement plans
  • Ensures reporting is sufficient to control and improve IT operations, including managing SLAs, capacity planning, root cause analysis on top trouble tickets, and after actions completed for incidents and outages
  • Previous experience managing a service desk
  • Hands-on experience with infrastructure and data center operations, Cisco networks, VPN solutions, Office 365, Storage management, capacity planning, and disaster recovery
  • Experience operating and implementing ITIL best practices within a Service Desk and IT Infrastructure organization
  • Strong IT Operations experience within a Manufacturing/Engineering Center
  • Strong writing and verbal communication skill
  • Strong leadership skills to manage a diverse set of technical team members and multiple customer priorities
  • Ability to prioritize task and balance competing priorities
  • Strong organizational skills to track and manage priorities and trouble tickets in a diverse and fast-paced environment
  • Exceptional customer service focus and focus on continuous improvement

Global Operations Position Control Resume Examples & Samples

  • The successful candidate would ideally have a record of accomplishment and experience of delivering against tight deadlines
  • Attention to detail and accuracy is essential (Responsible for metrics, management information, presentations)
  • Strong communication skills both oral and written are essential, as the successful candidate will be dealing with clients and our partners across the various divisions of the firm

Director of Global Operations Resume Examples & Samples

  • Masters in Management, Business Administration or Finance preferred with at least 10 years senior management experience in the non-profit sector
  • Track record of effectively leading local and international scale performance and outcomes-based organization and staff; ability to point to specific examples of having developed and operationalized strategies that have taken an organization to the next stage of growth
  • Business development experience with expertise in developing and managing high level NGO and corporate partnerships
  • Unwavering commitment to quality programs and data-driven program evaluation
  • Excellence in organizational management and ability to collaborate and coach senior leadership, staff, develop and oversee high-performance teams
  • Past success working with board of directors with the ability to cultivate board member relationships
  • Strong marketing and public relations skills, fundraising experience and the ability to engage a range of stakeholders and demographics
  • Strong written and verbal communication skills, excellent interpersonal skills
  • Ability to work collaboratively with diverse groups of partners, staff and stakeholders
  • Ability to handle multiple priorities and thrive in a high change, multinational work environment
  • Positive attitude, mission-driven, action-oriented and self-directed
  • Working knowledge of other languages a plus

Global Operations Engineering Maintenance Technician Resume Examples & Samples

  • Drive development and implementation of maintenance autonomous, preventative, and predictive maintenance plans/programs across common sites globally
  • Work directly with plant and regional maintenance staff, along with equipment vendors, to bring process equipment to ‘zero mile’ status
  • Identifies, develops, communicates and drives replication of maintenance standards to increase process manufacturing equipment uptime and maintain capability
  • Supports global projects requiring the integration of multi-site common equipment standards to meet operational objectives
  • Recommends and implements improvements and modifications to the operation of current equipment, future equipment evaluation, and continuous improvement opportunities
  • Supports operations, process engineering, and lean manufacturing initiatives
  • 75% travel will be required
  • Maintain strong working relationships with Manufacturing Operations, Total Preventative Maintenance, Process Engineering, Product Development, Commercial and Continuous Improvement (CI) Teams is required
  • Junior and/or Community College trade certificate is a plus
  • Minimum of 15 years’ experience as a mechanic, maintenance tech, and/or maintenance supervisor in a high volume and/or high precision manufacturing environment
  • Mechanical, electrical, pneumatic and/or hydraulic systems knowledge for equipment maintenance and installation
  • Astute in root cause analysis and problem solving
  • Experience in creating autonomous, preventative, and predictive maintenance plans
  • Fabrication experience is must (Stick/MIG/TIG welding, plasma torch, steel/sheet metal/aluminum/composites fab, grinding, and paint)
  • Machine shop experience is a must (proven proficiency with manual and CNC lathes and mills)
  • Experience with high volume general manufacturing principles
  • Good project management skills, including communication, execution and follow-up assessment
  • Ability to work in a matrix management environment across multiple cultures
  • Results oriented; seeks effective, creative solutions to process problems
  • Working proficiency with lean six sigma teams and analytical problem solving
  • Knowledgeable in the use of common business software (Office Suite)
  • Control systems programming or robotic configuration and programming experience is a plus
  • Multi-lingual (Spanish, Mandarin, Polish, Portuguese, or Hindi) is a plus

BRM, Global Operations Resume Examples & Samples

  • Bring forward cost reduction, revenue generation, and service improvement programs
  • Counsel Stakeholders on ISIT organization on industry best practices
  • Provide input to the business strategic plan and implementation roadmap of IT enablers
  • Advise on options, risks, costs/benefits, and impact on business processes and system priorities
  • After training the ability to prepare complete project proposals, including business cases containing requirements, benefits, costs / efforts, resources, etc
  • Design and oversee effective solution design and development alongside our Architecture and Innovations teams
  • Act as the IS/IT member of the Steering Committee for projects presented and approved
  • Identify ways to apply technology (new and existing) to the business enabling efficiency improvements or alignment to strategic goals
  • Act as a champion for the business within IS/IT, representing the needs and interests of the business at Executive Change Board, budget reviews, work / project prioritization, etc
  • Act as the advocate of IS/IT within the business, ensuring understanding and acceptance of IS/IT processes by the business and full alignment of the functions
  • Appropriate escalation to Director ISIT Strategy & Architecture if needed
  • Assisting other Business Relationship Managers with larger programs of work, this will include being assigned parts of the business case or pre-project work to deliver back to the BRM
  • Responsibility includes all Operations organizations locations and users. This role has a primary focus on plant operations and their technologies (OT) in close partnership with the BRM Operations (Information Technology) additionally providing support to BRM BI & ICD
  • Up to 50% travel (domestic and international)
  • Understanding of business process management, methods and tools
  • Excellent communication, and facilitation skills
  • Understanding of corporate finance systems and processes
  • Bachelor’s Degree in Information Systems, Business, Engineering, or a similar discipline
  • Accountancy accreditation would be beneficial
  • SAP certification is beneficial
  • ITIL v3 Foundation
  • Business experience in one or all of the business capabilities – Manufacturing, Process Control, Safety, Pricing & contracting, and CI
  • Experience working in a large, multi-cultural, global organization
  • Demonstrable experience working with senior leaders in the organization, as well external partners (IS/IT vendors) in process improvement projects
  • Proven track record of working in an ISIT team, partnering with the business, to deliver commercial IT solutions which are fit for purpose
  • Analytical and methodical problem solver
  • Ability to initiate ideas and articulate technical solutions to non-technical stakeholders
  • Experience implementing SAP Solutions
  • Exposure to OSIPI & Lumira is advantageous
  • Fluent in English (other spoken languages are advantageous)

Management Assistant Global Operations Resume Examples & Samples

  • 1) the Global Suply Chain Director
  • 2) the Operations Project & Performance Director
  • 3) the Quality Director
  • 4) the Source & Supply Director
  • Coordinating multiple, complex diaries of the Directors
  • Coordinate complex and detailed travel arrangements (flights, Visa, train and hotel reservations)
  • Process travel expenses and credit card reimbursement into the systems
  • Organize meetings and providing attendees with all the required documents and information
  • Organizing conference calls, WebEx and Webcast (Tandberg)
  • Processing minutes and monitor or follow up on the decisions and action points
  • Welcoming visitors
  • Compiling PowerPoint presentations
  • Back up for other Management Assistants during holidays or short sick leave
  • Vendor and Purchase Order management
  • At least 5 years of experience in these kind of roles
  • Experience in managing agenda's for more than 1 person
  • Advanced experience in Word, Excel, PowerPoint, Lotus Notes and at ease to learn new programs
  • Experience in communication
  • Confidential Data Management
  • Warm & Welcoming
  • Confidentiality is Critical
  • Proactive / High Energy
  • "Do what you say and say what you do"

Executive Director of Global Operations & Client Experience Resume Examples & Samples

  • Provide day-to-day leadership and management of a Sales and Service organization mirroring the mission, strategy and core values of Miller Heiman Group
  • Communicate, motivate and develop a high performing delivery & operational team to oversee the day-to-day operational requirements of the business whilst fostering a culture of innovation, focus on excellence and unparalleled levels of service to internal and external stakeholders alike
  • Lead the development and implementation of process improvement initiatives and new process design for the operational infrastructure of systems, processes and personnel to reduce cycle times, improve the quality and consistency of delivery, enhance profit margins and raise customer satisfaction levels
  • Optimize and integrate processes across different corporate functions to drive improved client experience
  • Ensure timely and successful order processing, scheduling and delivery of services and materials and customer service for the Miller Heiman Group client base
  • Ensure operational processes are leveraged and streamlined through enterprise systems, such as ERP and CRM (NetSuite and Salesforce)
  • Act as Program Director to oversee the execution of a limited number of Miller Heiman Group’s highest priority initiatives, helping the corporation meet its financial and strategic objectives
  • Collaborate with key stakeholders in Sales, Finance and Legal to effectively price and contract with new and existing customers in a manner that benefits all parties involved
  • Maintain and evolve the Customer’s Experience through pre-sale and post-sale activities
  • Ensure existing vendors are managed and effective service level agreements are in place and maintained at the highest quality levels. Address service failures as they occur in an expedient manner
  • Collaborate with Global Managing Directors and Heads of Operations in EMEA and APAC to maintain consistency of delivery, evolve processes, and address global implementation challenges
  • Partner with Chief of Products to operationalize new product releases and changes to prices
  • Bachelor’s degree required in related field
  • 10+ years of management and leader experience in a client services or implementation function within a training, software or content (intellectual property)-led organization
  • Proven change management, process optimization and reengineering experience (Lean/Six Sigma) to ensure high performance and optimal efficiency
  • Vendor management, alliance management and contract negotiations

Senior Director, Global Operations Resume Examples & Samples

  • Manage the Operation in a manner that drives business objectives, achieves milestones, and contributes to financial goals
  • Manage and scale the organization to support the growth of the business and ensure high rates of renewals and customer satisfaction
  • Ensure the operating unit is running efficiently, optimizing company resources, and maximizing profits
  • Develop metrics for capturing, analyzing, and reporting effectiveness
  • Manage issues and resolve problems decisively
  • Direct, motivate, coach and develop the team. Improve and influence organizational processes and change initiatives to gain better effectiveness and efficiencies
  • Create strong internal relationships with Finance, Sales, Product and others to encourage cross collaboration, and company and strategic alignment
  • Represent the business unit through participation in management meetings, steering committees, and task forces
  • Participate in the business's strategic planning process. Plans may require involvement in the development of new products; pursuit of new business opportunities; execution of product launches; coordination of marketing and sales campaigns, design of sales training and compensation plans, alignment of sales channels, establishment of customer service and support models, and more
  • Establish and maintain a culture grounded in customer success, personal accountability and continuous improvement across all functional teams and locations
  • Participate and drive CompuMark strategy as a member of the senior leadership team
  • Responsible for managing a P&L of approximately $17M

Senior Manager of Global Operations Center Resume Examples & Samples

  • Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination, and other personnel actions
  • Responsible for analyzing and assessing risk for hardware/software/system changes
  • Contacts are typically with supervisees and peers. Leads and supervises staff of international group of onshore and offshore operational personnel
  • Interactions typically concern exchanging information with internal and external parties where reluctance, skepticism, or divergent views constrain agreement
  • Knowledge of monitoring tools such as Splunk and Grafana a plus
  • Capable of handling multiple projects simultaneously
  • Excellent Written and Verbal presentation skills

IT Global Operations Center Specialist Resume Examples & Samples

  • Oversight, communication & effective resource coordination for all activities required to resolve Critical Incidents resulting in significant impact to MSD business operations
  • Drives alignment of Global IT Operations Center engagement and process execution with country/site leaders
  • Works to align Global Operations Center, Global Service Desk & Network Operations Center to ensure aligned knowledge of incidents affecting the MSD environment
  • Provides oversight to managed services providers & escalates to MSD service delivery teams should process deviations occur
  • Escalates issues to appropriate resolver group and/or management using MSD's standard incident management processes and tools
  • Identifies opportunities for improvement relative to incident response & recovery, documents, and feeds learnings into problem management process
  • Works the days and hours which are scheduled in order for the team to provide the required level of support. This may require working multiple shifts and/or weekends/holidays. Provides flexibility and coverage on alternate days when scheduled or needed
  • Participates in special projects to design, deploy and/or migrate technologies into the scope of the Global IT Command Center by partnering with IS colleagues to ensure the correct standard platforms and procedures are implemented
  • Coordinates required status reports for Global IT Operations Center management and senior management
  • Identifies continuous improvement opportunities and communicates to process leads for corrective action
  • Minimum 1 years of technical support in a service desk/ IT command center/network operations center
  • General knowledge of infrastructure technologies & application development with a specialization in at least one technology
  • Must have excellent written & verbal communication skills
  • Ability to simultaneously identify and prioritize multiple changing priorities while demonstrating leadership to functional teams
  • Working knowledge of ITIL framework

Director of Global Operations Resume Examples & Samples

  • Manage / lead frontline sales support and effectiveness initiatives by supporting and addressing the frontline sales needs and conducting analyses in order to better target quality prospects, help train and enable our sales frontline, enhance and manage the sales process and track and forecast financial performance and renewals
  • Project manage core work stream activities for international operations
  • Manage and lead analyses for operational improvement initiatives
  • Lead and influence design, establish buy-in and execute of regional sales growth strategies
  • Support / lead content acquisition, commercial partnerships, product enhancements and proposition development
  • Prepare effective communications for an executive audience
  • Manage junior resources and manage / direct resources internationally
  • 8+ years of work experience, with sales, product, operations or business strategy experience preferred
  • Economics, engineering, business administration degree preferred
  • Experience coordinating sales or operational activities and managing projects
  • Knowledge of and experience in the tax and accounting (eg transfer pricing) or financial sectors
  • Experience working in a fast paced, complex, multi-cultural and international business environment
  • Proven ability to build relationships and to influence individuals to action at all levels in the organization
  • Ability to work in virtual teams, globally, while being self-motivated
  • Strong business and commercial acumen
  • Experience working with tax and accounting software
  • Excellent organizational and time management skills
  • Ability to travel globally periodically as necessary

Global Operations Business Intelligence Analyst Resume Examples & Samples

  • Support the gathering, analysis, preparation, summary and presentation of operational data results & trends
  • Support business owners to analyze root cause of trends and develop data-driven action plans
  • Participate on cross functional business and IT projects
  • Deploy enhancements to expand the scope of existing Global Metrics
  • Create/enhance Gold Standard Ad Hoc reporting tools to supplement existing Global Metrics
  • Assist and support integration activities in aligning key operational metrics
  • Develop tools that not only improve, automate, elevate internal team processes but could be translated and leveraged for key Operations business processes
  • Minimum Qualifications (must have)
  • Bachelor's degree in Business Administration, Computer Science, Management Information Systems, or related field
  • 3-6 years of related business experience. Excellent working knowledge of key business process, with 3 to 4 years practical Operations, Finance and or data management experience
  • Strong data analysis skills required. Hands on experience on managing data; that is, data analysis, data standardization, data clean up, and data consolidation
  • Strong Excel, Access, and Power Point skills
  • Experience with EDW & Cognos required
  • Fluent in EDW data management structures and external data skills
  • Preferred Qualifications (nice to have)
  • Process improvement experience desired
  • Working ERP system and data knowledge a plus (E1 and SAP experience preferred)
  • Knowledge or some experience with Business Intelligence Visualization tools a plus
  • Working system, data and business process knowledge of Quote to Cash processes a plus

Global Operations & Investigations Leader Resume Examples & Samples

  • Demonstrated ability to provide clear, concise and strategic level briefings to influence leaders at executive office level on global security, global intelligence and global cyber matters
  • Demonstrated thought leadership and initiative to develop, plan and execute global security strategies
  • 20+ years’ experience in Federal, State, Department of Defense law enforcement and/or US Intelligence Community Agency
  • 20+ years’ experience in complex global criminal (violent crime, white collar, international corruption) and/or national security investigations (terrorism, counterintelligence, and cyber-crime)
  • 15+ years of Federal, State, Department of Defense law enforcement and/or US Intelligence Community Agency experience in a complex investigative task force environment regarding violations of US law
  • 10+ years of senior management (attained Senior Executive Service level or Flag Officer) and global program experience in Federal, State, Department of Defense law enforcement and/or US Intelligence Community Agency
  • 10+ years of international senior management experience with high level liaison with US Government and foreign government law enforcement and security entities
  • 10+ years of experience in audit/inspection/compliance functions for large scale organization/agency
  • 5+ years of complex high level budget ($100M+) management experience spanning multiple portfolios
  • 5+ years of senior management experience in intelligence collections, processing and dissemination for global operations
  • 3+ years in executing and managing a strategic performance management system consisting of multiple programs containing 500+ personnel
  • Must be capable of obtaining National Security Background Investigation to ensure the issuance of security clearance

Global Operations Manager Resume Examples & Samples

  • Lead program management of core projects and manage deliverables to successful execution
  • Build alignment across key project stakeholders
  • Provide clear and concise business case insights to drive key decisions
  • Build virtual teams to deliver core projects
  • Collaborate with DCO Standard and Infrastructure Program (SIP), Cloud Operations Platform Services (COPS) teams, Operations Services teams, and other teams to ensure service delivery to global datacenter operations teams
  • Drive the overall “Rhythm of the Business” (ROB) by defining and driving all key dates including cross functional team meetings in support of datacenter operations
  • Drive continuous improvements effort by reviewing incidents, escalations, identifying gaps and iterating on best practices
  • 5+ Years’ experience in a production, mission-critical, 24x7x365 operations environment
  • 4+ Years’ experience managing large-scale and complex projects or programs
  • Strong working knowledge of physical IT and Edge/WAN infrastructures (Enterprise or larger business context)
  • Strong working knowledge of audit and compliance requirements in a large global enterprise
  • Demonstrated business acumen and financial management experience
  • BS/BA in Electrical/Mechanical Engineering, Computer Science, Information Technology, Math, Telecommunications, or equivalent experience preferred
  • Strong communication, presentation, and influencing skills are a must

Global Operations Position Control Resume Examples & Samples

  • Ensuring that all outputs of the team are produced to a first class standard
  • Ensuring team deadlines are met and where possible exceeded
  • Demonstrate ownership by being accountable for the issues within their team and assist the team members with root cause analysis and resolution
  • The successful candidate would ideally be a confident and experienced people manager
  • Ability to challenge the processes and issues owned by the team

Director of Global Operations Resume Examples & Samples

  • Staff security
  • Facilities: including move of headquarters to new offices in 2018 (~100 staff) and set up and operational oversight of international offices
  • Insurances (all except health insurance)
  • Procurement and contracting procedures
  • Deliver outputs in a timely manner and be consistent with the agreed strategy and priorities of the Global Operations Division
  • Monitor progress against milestones and deadlines of all outputs that are within the purview of responsibility
  • Regularly monitor the budget and ensure that resources are allocated appropriately
  • Operate in compliance with organizational regulations and rules, including the policies of applicable employee agreements
  • Establish clear work plans for staff and communicate priorities clearly and effectively
  • Provide oversight and take responsibility for delegated assignments
  • Manage and guide staff by listening, having two-way communication, sharing pertinent information, responding appropriately and delegating appropriate responsibilities
  • Provide appropriate and timely feedback on staff performance and provide guidance, coaching and training, as necessary. Provide guidance and coaching to staff in the supervisory positions
  • Ensure timely recruitment of vacant positions; and
  • Foresee risks and allow for contingencies when planning; monitor and adjust plans and actions, as necessary
  • A bachelor's degree is required; an advanced degree is highly desirable
  • Minimum seven years of directly related operational oversight in a global organization with risk management, systems development and building, facility and security management experience
  • Strong oral and written communication skills in English are required; proficiency in another language is desirable
  • Excellent customer service/customer relations skills are required
  • Prior experience working in a global nonprofit/NGO is highly desirable
  • Applicants must possess a valid work permit to work in New York City
  • Please be sure to indicate that you saw this position on*

Director, Global Operations Center Resume Examples & Samples

  • Work with the IT Leadership to formulate & execute a strategy to set-up, manage and improve the Global Operations for Infrastructure and Applications Support
  • Responsible for 24x7 Network Operations Center, Critical Incident response organization for Adobe’s external customer facing business critical services, internal Service Desk supporting Adobe employees, Application and Infrastructure support. Responsible for Incident management, Problem management, onboarding and reporting
  • Devise a consistent global service delivery model to enable Global IT organization initiatives - formulate the required service catalogues, SLA, KPI, build support structure (vendor + in-house) to meet the business needs
  • Define, review, analyze and set the action plan to ensure SLA compliance across all the service lines
  • Set up governance mechanisms for a hybrid delivery model consisting of both In-house & Managed Services teams
  • Drive a culture of operational excellence by driving continual improvements through automation, self-service and shift left initiatives resulting in improved efficiency
  • Ensure that the organization stays current with new and emerging technologies such as cloud services and infrastructure, mobility models, and big data concepts to meet Adobe’s business needs
  • Partner with various service teams across Cloud Technology, Infrastructure Engineering and Applications Development organizations to drive efficiency improvements
  • Drive improvements in availability by driving improvements in resolution times and management of high impact incidents

EAM Specialist Global Operations Excellence Resume Examples & Samples

  • Facilitate, integrate, and manage Maintenance Management and EAM Systems from proposal through post implementation
  • Evaluate and capture business requirements and processes to provide design and solutions to meet business needs
  • Administer, monitor, and enhance the EAM interfaces
  • Understand data integration and web services protocols/programs

Global Operations Manager Resume Examples & Samples

  • Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonians
  • Coordinating a variety of projects in a highly operational environment
  • Working with engineering teams to plan for the support of new tools and services
  • Defining and tracking metrics and key performance indicators to raise the bar in team performance and customer service
  • Hiring, developing, and retaining great talent
  • Reducing contacts through process improvement and root cause analysis
  • Responding to inquiries, escalations, and establishing partnerships with key customers
  • 5+ years of relevant engineering experience; 2+ years of experience leading enterprise engineering or support teams (Systems Engineering / Support Engineering)
  • Deep hands-on technical expertise
  • Strong communication and business acumen and the ability to ensure a consistently high level of customer satisfaction
  • An understanding of enterprise IT systems such as Exchange, Active Directory, SCOM, SCCM, Lync, and SharePoint, as well as exposure to a wide variety of technical products and issues
  • An understanding of enterprise telephony systems such as Polycom, Cisco, and others
  • An understanding of enterprise networking connectivity including wired and wireless options
  • Have experience in an internet operational environment, including multiple data centers and thousands of servers· Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
  • In-depth knowledge of operating systems, including Windows and Linux
  • In-depth knowledge of Networking including common services such as enterprise voice
  • Exceptional customer relationship skills and experience of managing and developing technical staff and teams

Technical Liaison Global Operations Resume Examples & Samples

  • Minimum 5 years experience at a senior level in an operations environment involving manufacturing, logistics and distribution – Ideally within the Medical Device Industry
  • Degree in Engineering, Business or related field is a minimum requirement
  • Extensive Project Management skills and experience
  • Experience in a matrix management organization
  • Fluent in English (Native or bilingual proficiency)
  • Influencing without Authority
  • Ability to work well under deadlines and pressure
  • Problem solving skills for developing creative solutions and meeting objectives
  • Ability to communicate clearly, accurately, and directly, both verbally and in writing, to a widely varied audience

Global Operations Resume Examples & Samples

  • Problem structuring & quantification: ability to frame and (where needed) disaggregate problems at a high level and perform financial analysis to model a business case for savings
  • Technical ability: analytical and quantitative skills, strong MS desktop tool depth (Excel, Powerpoint, Visio, SharePoint, etc.), ability to learn and leverage Morgan Stanley technology tools leveraged in Lean diagnostics
  • Project Management - Prior experience in understanding process or requirements from SMEs, document and prepare as-is flows and future flow. Creation of value stream maps and co-ordinate with the business, technology department and operations to define the functional design to support changes and implementation
  • Prior experience planning and implementing Lean in Operations at Morgan Stanley across multiple teams and/or regions
  • Other process improvement methodology experience is also a positive (e.g. Six Sigma, TQM, etc.)
  • Strong understanding of Lean methodologies (e.g. Root Cause Problem Solving, Standard Work, VSM, etc.)
  • Possesses strong training skills and ability to conduct deep dive knowledge sharing programs
  • University degree or higher educational qualifications in business and financial management. Preferred major in Operations Management, Finance, Accounting, Engineering or Organizational Behavior
  • Ability to work with teams in multiple locations
  • Strong intrinsic business sense and listening skills
  • Appreciation of escalation and risk awareness
  • Professional experience in banking and financial services (preferred in capital markets)
  • Experience of a similar position in Business Process Improvement like Reengineering/Lean or BPM
  • Project management (Project planning, analysis & control) certification
  • Strong knowledge of Agile Scrum and related practical experience
  • Financial reporting and financial services/product knowledge highly desirable as well as related industry regulations

Global Operations Manager Resume Examples & Samples

  • Implement and expand new and refresher training programs for sales, marketing and professional service aligned to the overall global division strategy
  • Strategy and execution of training strategies, train the trainer programs, and playbooks and priorities across geographies
  • Optimize global pricing. Identify and implement critical management actions related to portfolio optimization: SKU, Price, Margin, Profitability, and Mix
  • Manage budget and key performance metrics
  • Foster global best practice replication and a culture of shared goals
  • Manage a team
  • Bachelor's degree or higher from an accredited university
  • Minimum of three (3) years of supervisory experience
  • Minimum of three (3) years of marketing experience
  • Certified Six Sigma Black Belt
  • Proven ability to engage and influence a global organization
  • Ability to think strategically and bring a high level of creativity to the organization
  • Ability to understand and apply analytical and statistics tools
  • Proven background in leading/managing teams
  • Well organized self-starter who can effectively work in a fast paced environment; and work through and manage change/ambiguity, with an appropriate sense of urgency
  • Thinks outside of functional role

Senior Manager, Global Operations Resume Examples & Samples

  • Enterprise Infrastructure Planning - Develop and maintain the high-level design plan for the overall logical and technical architecture; provide architectural consulting expertise, direction and assistance to other members of the team; develop and manage an infrastructure capacity plan; assist Director of Computing Services with annual budget planning; ensure the appropriate capacity, capabilities, and infrastructure are available to support Institute initiatives
  • Project Management - Prioritize and coordinate team's efforts to align with Institute initiatives; provide routine activity and status reports for ongoing development projects; manage project assignments to ensure compliance with departmental and industry standards, practices and requirements; facilitate, schedule and coordinate meetings; communicate project status to management and clients
  • Purchasing and Vendor Management - Works with the Senior Director to ensure proper budgetary, procurement and legal processes are followed to implement plans; manages relationships with vendors and consultants throughout the procurement and implementation of projects
  • Disaster Recovery and Business Continuity - Responsible for disaster recovery planning and testing; work with stakeholders to develop a business continuity plan; coordinate with facilities director on needed improvements in the data center
  • Security - Responsible for administration, oversight, and monitoring of all server, and storage security systems
  • Strategic Direction - Continually evaluate and implement new technology platforms and initiatives to support organizational strategies; provide the team with guidance and direction regarding implementation methods and technical requirements; identify opportunities for process improvement; assist in the development of departmental standards and practices
  • Operational Management - Ensure the design and implementation of information systems will adequately support the enterprise infrastructure of the organization; ensure that systems will provide the appropriate level of security; develop a systems maintenance plan; serve in a technical lead capacity
  • Solution Evaluation and Implementation - Initiate and participate in projects to evaluate technologies and methods for implementing plans to support organizational strategies and efficiencies; conduct research on emerging technologies in support of infrastructure development efforts and recommend technologies that will increase cost effectiveness and infrastructure flexibility; develop and execute test plans to check infrastructure and systems technical performance; implement and complete new initiatives, project implementation and ongoing maintenance
  • Training & Support - Provide escalated support for both custom and purchased applications; provide training on custom and commercial systems to end user community; document system architecture and operational practices
  • Bachelor degree in any field required; bachelor degree in Computer Science, MIS, or related field is strongly preferred
  • Minimum 8 years of experience with enterprise infrastructure architecture and/or operations required; experience managing shared resources within a multi-user research computing environment preferred
  • Experience with Cisco UCS, Dell, VMware Esxi 5/6, Netapp/EMC storage, AWS is required
  • Exposure to technologies such as puppet, foreman, dockers, elastic search is good to have
  • Experience and proficiency with Linux is preferred
  • Ability to work with a proven expertise in last few years in 24x7 operations environment is preferred
  • Knowledge of change control and testing practices
  • Knowledge of industry standards and practices
  • Knowledge of standard business practices
  • Ability to multi task, prioritize tasks, deliver on tight timelines
  • Ability to work with multiple technologies and able to correlate and solve practical problems
  • VMware: 5 years
  • Infrastructure architecture: 7 years
  • Management: 3 years
  • Enterprise Storage: 5 years
  • AWS : 1-2 years

Global Operations Performance Analyst Resume Examples & Samples

  • Responsible to work closely with Regional Operations Performance Team, Global Reporting Team and Shared Services Organisation to ensure accurate and timely month-end close posting of inventory expenses, fixed costs spend and VSDE spend
  • Develop, track, and provide the business with timely, accurate & meaningful performance information and results analysis that facilitates effective decision-making and value generation. This includes periodic performance reports covering areas such as inventory, fixed costs, VSDE and Global Operations Scorecard
  • Support value generation in driving regional supply chain and manufacturing efficiency in optimizing supply chain and manufacturing related cost including warehousing, freight, production and other related cost
  • Work closely with Regional Operations Performance Team, DSMs and SC Managers to optimize inventories and accelerate reduction of Slow-Non Moving inventories, and reviewing of quarterly inventory provision for both region and sites while minising impact on bottomline
  • Work closely with Purchasing team on RM cost projection and simulation of impact on margins
  • Drive effective, timely and accurate forecast/budget of inventory, fixed costs, production and CapPPC
  • Provide controls & compliance leadership for Sites and oversight for the Region’s Operations controls environment , including but not limited to adherence to approved DOA and SOX compliance
  • Perform ad-hoc analysis when required