Business & Operations Director Resume Samples

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DR
D Ratke
Dorris
Ratke
49891 Kilback Causeway
Houston
TX
49891 Kilback Causeway
Houston
TX
Experience Experience
09/2014 – present
Philadelphia, PA
Director, Business Performance & Operations
Director, Business Performance & Operations
09/2014 – present
Philadelphia, PA
Director, Business Performance & Operations
09/2014 – present
  • Manage and Monitor the overall Operational effectiveness by leveraging lessons learned to drive process improvement
  • Manage and Monitor the overall program effectiveness by leveraging lessons learned to drive process improvement of the overall process of reporting
  • Establish annual staff performance objectives with reference to results, quality and productivity standards, and time schedules
  • Possesses knowledge in key areas of business – Financial Management, Process Improvement, Analytics, and research
  • Develops the monthly operational metric scorecards in order to monitor the overall health of the business. Provides guidance & recommendations to peers
  • Develops advanced and predictive (leading and lagging indicators) measures by sourcing, acquisition and integration of business data to drive business success
  • Provides Program and Project leadership and direction to team members assigned in a matrix model ensuring effective delivery of integrated metrics
02/2010 – 05/2014
Houston, TX
Director of Business Operations, APJ
Director of Business Operations, APJ
02/2010 – 05/2014
Houston, TX
Director of Business Operations, APJ
02/2010 – 05/2014
  • Continuously review the function’s performance and monitor external benchmarks to maintain a continuous improvement ethos
  • Establish key performance indicators for APJ operations and regional delivery activities
  • Coordinate the operations function and provide direction and structure for delivery of key projects
  • Create local empowerment focus and associated delegated areas of authority
  • Gain a good working knowledge of the strategic aims of the region and the regional business plan and build strong relationships with the regional leaders
  • Responsible for coordinating the production of analysis and reports around regional activity and achievements to regional and executive leadership team, partnering closely with Finance on fiscal reporting
  • Identify and report external factors that may impact company’s business development and delivery activities
11/2002 – 10/2009
Philadelphia, PA
Business Operations Director
Business Operations Director
11/2002 – 10/2009
Philadelphia, PA
Business Operations Director
11/2002 – 10/2009
  • Performance Development / Management - Establish and oversee organizational structure and talent through
  • Manage the Non-English Language Policy and Standards in accordance with the firm wide Policy Framework (Policy Manager)
  • Develop, monitor, & report portfolio & performance benchmarking analyses to sub-LOB management
  • Motivate and manage the performance of direct reports by setting and delivering on performance targets, objectives, KPIs and training plans
  • Create and manage market leading campaign reporting working with key stakeholders
  • Create and manage service development project plans; Support implementation of new offers during pilot phase
  • Supervise staff, manage performance, schedule and distribute workload, and ensure high level of service delivery
Education Education
Bachelor’s Degree in Business
Ohio University
Bachelor’s Degree in Business
Skills Skills
  • Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable
  • A problem solver that is highly motivated, enthusiastic, possess desire to win and is a self-starter
  • Manages branch accounts receivable. Ensures daily deposits of all cash
  • Expertise in clients’ accounts management, resource and budget estimation and financial tracking and accountability
  • Advanced knowledge of Microsoft Excel
  • Manages purchasing of supplies and equipment for the region
  • Creates, implements and sustains business operating systems for the region
  • Provides leadership and support to the annual fundraising campaign and volunteer committees/boards as assigned
  • Coordinates special events and activities
  • 8+ years experience as Operations Director or equivalent in an advertising agency
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1

Director Americas Operations Business COO Resume Examples & Samples

  • Undergraduate degree from a highly regarded institution. MBA or CPA preferred
  • Ability to interact credibly at senior levels, and to conduct oneself with both authority and discretion. Act as a trusted advisor
  • Investment banking experience essential. Operations experience desirable but not required
  • Ability to build and sustain collaborative and productive relationships with other functional areas such as front office businesses, IT, HR, COE, LCD, etc
  • Financial accounting and reporting background a plus / BS degree
  • Commercial acumen skills, Quantitative and numerate. Experienced in financial and cost management. Strong analytical skills
  • Self motivated, self starter, ability to challenge the status quo
  • Ability to work in a global organization and global team
  • Role model, ability to represent IB Operations at the regional and global levels with authority. Ability to interact across a broad spectrum of staff, across departments, regions and functions
  • Outstanding written and verbal communications skills. Active listener
  • Excellent organizational skills. Strong track record of delivery
  • Adroit at managing multiple priorities, often with competing deadlines
  • Resilient - ability to adapt constructively to continuous change
  • Contribute to the annual budgeting process for IB Operations globally for both compensation and non-comp expenses with particular focus on the Trade Validation and Control, Operations Control and Regulatory and for Americas Operations overall
  • Manage overall financial and headcount budgets for the respective business areas Management Operations
  • Work with Shared Service Finance to monitor actual and forecasted spend against budget for all line items on a monthly basis
  • Manage and track headcount FTE against budget and approved hiring plans
  • Manage and track all headcount reductions against budget
  • Oversee deployment processes and plans
  • Manage and review the preparation of all materials for key senior Operations Board meetings. This includes close review and monitoring of all monthly financial and headcount information, hiring plans, IT Change books of work and progress on control metrics (KRIs and KPIs)
  • Assist in the advancement, development and delivery of the Target Operating Models (TOMs) for Operations including TV&C and OC&R
  • Serve as the primary COO faceoff to the global leads and other internal partners in order to support TV&C and OC&R
  • Assist TV&C and OC&R in preparing for onsites, mgmt meetings, forums etc
  • Manage approvals for T&E, real estate projects, IT end user computing, personal account trading, etc
  • Responsible for leading, reviewing and delivering all management presentations, town halls, etc for areas being covered
  • Contribute as needed on COO led initiatives and projects .This can cover a wide variety of opportunities including communication, training, talent development, deployment, BCP, financials, etc
2

Business Operations Director Resume Examples & Samples

  • Collaborate closely with the Process & Risk Control team manager to ensure relevant controls are developed and implemented across key business processes & risk management activities
  • Develop comprehensive and thoughtful communication and operational readiness strategies for key initiatives that are understandable and accessible by bankers as well as those in control functions
  • Act as the business lead with various control functional partners (AML Operations and PMO, Compliance, Legal, Regulatory PMO, etc) to define and execute deliverables that have a banker and client impact
  • Liaise with fellow team members, bankers, and senior managers on the facilitation and execution of projects that are regulatory or control-focused. Areas of focus include, but are not limited to
  • KYC (primary area of focus)
  • Deal/transaction execution
  • Product/account controls
  • High risk industry and client types
  • Responsible for coaching and directing less experienced team members Role may also include people management responsibilities
  • Identify and lead process improvement initiatives to enhance the client experience within a controlled environment
  • Establish project requirements, priorities, and deadlines. Coordinates resources and stakeholders across one or more projects
  • Responsible for overseeing and reporting the integrity of portfolio and client transaction data and business intelligence
  • Provide on-going assessment of information gathered, to evaluate the strength of the established procedures and controls
  • 15 plus years of Operations/Controls experience in a sophisticated global banking environment; Commercial/Corporate Banking experience highly desired
  • Strong credit, operations, operational risk management, process improvement and project management experience
  • Demonstrated experience working in highly complex business and controls environments
  • Demonstrated track record of operational and controls excellence
  • Demonstrated history of implementing new business processes and the accompanying control and infrastructure requirements, including systems, procedures and policies
  • Demonstrated ability to interact with front office staff and key stakeholders to communicate in a measured manner and with persuasion
  • Demonstrated proficiency with complex internal operating systems. Advanced Excel skills
  • Mature, independent, highly organized, self-motivated and a team player
  • Excellent verbal and written communication and presentation skills, with a fine attention to detail
  • Demonstrated ability to identify and prioritize issues, as well as execute effectively against priorities within agreed timeframes. Escalating as appropriate when confronting issues or concerns, particularly those that may require additional resourcing or extended deliverable timeframes
  • Ability to work diligently to resolve issues that are complex and multi-layered, finding the root cause and proposing comprehensive, well-articulated solutions. Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff, from Executive Management to junior staff, as well as key partners from other functional areas
3

Operations Business Enablement Director Resume Examples & Samples

  • Master's degree, or equivalent, relevant work experience
  • 10 or more years of experience in project management and/or leadership activities
  • Five or more years of managerial experience
  • Comprehensive knowledge of assigned business line or functional area
  • Advanced knowledge of project management
  • Strong presentation and PowerPoint skills
4

Core Business Services Director of Operations Resume Examples & Samples

  • Provide strategic direction and lead on the key operational requirements for any other functions that fall under the direct control of the CBS COO role (similar to the scope required for CBS)
  • Coaching and Counselling of direct reports, ensuring annual plans and performance reviews are set and monitored
  • Undertake such projects as may be reasonably requested, from time to time, by the CBS COO
  • General: Significant experience in operational and financial management at a senior level, preferably in a large partnership of comparable size and complexity and within a regional and/or global environment
  • Professional Membership: Relevant qualification e.g. Business Admin degree or other relevant qualification such as CIMA
  • Budget Planning & Management: Demonstrable track record in management and delivery to time, budget and quality
  • Statutory Compliance: Broad understanding of statutory compliance (eg, Health & Safety) and current legislation
  • Quality Standards: Broad understanding of quality standards (ISO 9001, 14001 and other certifications including 27001 as required)
5

Partner Business Operations Director Resume Examples & Samples

  • Working with cross functional teams to define the offering in full – process, pricing, messaging, implementation, SLAs, support, training, etc
  • Participating in Partner presentations to explain the product based solutions
  • Liaising with the business to consult with product owners on business operational models, set -up and operating costs, etc
  • Drive the requirements of the subscription delivery systems necessary to support the Channel Partners transact and monitor various offering types
  • Work with Product Development and Solutions Management to define new subscription based products
  • Manage day to day operations including operating processes, manage offering access policies, defining partner support requirements, monitor and report on all systems and produce service level analysis
  • Develop and implement strategic project plans to meet business goals of the Partner Program Team
  • Play integral role in strategic planning process; ensure integration with corporate based tools and programs
  • Understands 2-tier reseller channel operational processes very well to provide guidance and assurance check of project deliverables and has a point of view of best practices and solutions across functions
  • Conduct regularly scheduled in-person meetings / demonstrations with key stakeholders of the business for the purpose of reviewing progress as well as identifying new project needs
  • Identify the infrastructure to support the business requirements
  • Develop the launch plans and timelines necessary to implement initiatives
  • Set goals and develop metrics for partner channel adoption & usage
  • Manage the sales team and channel partner feedback on operations once launched and effectively implement a roadmap to adapt to the VMware business requirements
6

Business Operations Director Resume Examples & Samples

  • Partner with senior leaders across CCB to develop and refine location strategy, clearly determining an end state vision
  • Develop demand planning tools and processes to ensure location forecast developed quarterly that aligns to the financial plan and strategic intent of CCB
  • Partner closely with Finance, CAO, GRE and other stakeholders to drive location strategy planning activities
  • Develop and deliver succinct Steering Committee and Senior Management Presentations
  • Integrate Location Strategy across various LOBs and manage communication plans to stakeholders and impacted business leaders
  • Leading Across the Enterprise: Must be able to establish new processes to organize the activities of a large group of stakeholders across multiple LOBs and business functions
  • Influence & Change Management: Strong influence and change management skills. The successful candidate will need to affect change in processes and behaviors by clients, technology and across operations groups
  • Analytical Rigor: Ideal candidate would be an analytical thinker with strong data analysis skills; synthesizing information across multiple platforms, systems, and organizations
  • Presentation / Communication: Ideal candidate would be able to develop and deliver concise presentations that clearly articulate challenges, actions and results for complex matters - creating clarity and a bias for action with key stakeholders
  • Confidentiality: Due to sensitive nature of this work, ideal candidate will have experience working with highly confidential subject matter
  • Bachelor's degree or equivalent experience/training. MBA preferred
  • 10-15 years experience, experience leading teams of 20+ preferred
7

Ccb-business Operations Director Resume Examples & Samples

  • Lead a team of 30+ exempt staff responsible for multiple functions throughout the CSO footprint
  • Lead and ensure ongoing progress on complex, multi-year technology and process initiatives
  • Align the CSO footprint to the corporate location strategy
  • Collaborate closely with the CSO functional managers and deploy team resources according to the cross CSO and LOB priorities
  • Collaborate closely with LOBs, technology and support organizations to ensure that progress is maintained on long term initiatives and short term efficiency and control initiatives are executed
  • Lead matrixed PMO team responsible for both operations and LOB project management
  • Minimum of 10 years of experience in a major financial services organization, with large-scale data or project management and oversight experience
  • 5 years in a senior management role, with executive level change or transformation leadership experience
  • 5 years experience leading firmwide or cross LOB initiatives in the firm
  • Demonstrated ability to influence stakeholders across multiple functional areas and lines of business
  • Bachelors degree in business, information systems or related field
8

Ccb-business Operations Director Resume Examples & Samples

  • Lead a team of 30+ exempt staff responsible for multiple functions throughout the CSO footprint
  • Lead and ensure ongoing progress on complex, multi-year technology and process initiatives
  • Align the CSO footprint to the corporate location strategy
  • Collaborate closely with the CSO functional managers and deploy team resources according to the cross CSO and LOB priorities
  • Collaborate closely with LOBs, technology and support organizations to ensure that progress is maintained on long term initiatives and short term efficiency and control initiatives are executed
  • Lead matrixed PMO team responsible for both operations and LOB project management
  • Minimum of 10 years of experience in a major financial services organization, with large-scale data or project management and oversight experience
  • 5 years in a senior management role, with executive level change or transformation leadership experience
  • 5 years experience leading firmwide or cross LOB initiatives in the firm
  • Demonstrated ability to influence stakeholders across multiple functional areas and lines of business
  • Highest personal and professional integrity and strong work ethics
  • Ability to articulate vision of transformation efforts and a sense of mission
  • Excellent communication and relationship skills, including the ability to negotiate between stakeholders across the organization to drive solutions and build consensus
  • Willingness to take charge and provide direction
  • Results orientation, willingness to commit to a direction and drive initiative to completion
  • Ability to develop cooperative and constructive working relationships
  • Collaborative team player orientation towards work relationships, strong culture awareness
9

Business Operations Director Resume Examples & Samples

  • Manage the Non-English Language Policy and Standards in accordance with the firm wide Policy Framework (Policy Manager)
  • MBA (preferred) or Bachelor's degree in business or related field
  • Minimum 10+ years of financial services industry experience
  • Previous experience in Non-English marketing or Controls or a related field (Compliance or other Specialty Segment Group) a plus
  • Familiarity with the Regulatory framework of UDAAP, Fair Lending and Non- English a plus
  • Proven ability to lead large projects
  • Ability to network with internal customer community to foster positive and proactive approach to resource prioritization and deployment
  • Proven track record of working in a matrix organization
  • Ability to communicate and engage with all levels of the organization (executives, managers, internal and external clients)
  • Strong analytical and documentation skills, as well as attention to details
  • Proficiency in Microsoft Excel and PowerPoint required
10

Business Operations Director Resume Examples & Samples

  • Oversee all advertising operations, including overhauling, implementing, managing and coordinating advertising operation processes
  • Own and optimise the use of Google DFP
  • Lead and develop a global Ad Ops and Programmatic/Data Ops team ensuring there is synergy and co-operation between the two interlinking and vital parts of the business
  • Proactively collaborate with key digital sales stakeholders including the regional Sales VP’s, digital sales, cross-platform sales team and creative solutions teams
  • Identify and implement solutions that increase the effectiveness and efficiencies of the Ad Ops department, including the development of tools, processes and reports related to job responsibilities
  • Constantly evaluate and on-board new reporting and delivery ad tech tools working closely with the Programmatic and Data Ops Manager
  • Create and manage market leading campaign reporting working with key stakeholders
  • Provide leadership on ad tech initiatives to improve processing workflow, cut down on errors, and increase digital automation to ultimately protect company revenue and margins
  • Developed a strong understanding of 3rd party tracking and serving tags, DSP and DMP campaign setup, as well as ad verification and viewability tools working closely with team managers
  • Motivate and manage the performance of direct reports by setting and delivering on performance targets, objectives, KPIs and training plans
  • Work alongside Ad Product and Business Ops teams to feed campaign trafficking requirements and strategy into overall product and technology workstreams
  • Work with Finance on revenue recognition
  • 8 yrs+ ad operations experience
  • 4 yrs+ management experience of a high performing team
  • Experience in managing truly global reach at scale
  • Expert DFP experience essential
  • Expert in Programmatic, DMP, campaign reporting and mobile Ad Tech
  • Proven track record of implementing smart and cutting edge digital ad tech to success
  • Deep understanding between the connection of commercial team and digital ad/business operations
  • Extensive Ad Ops experience including monitoring and managing the delivery of campaigns, campaign optimisation, managing ad inventory
  • Expert in Excel including pivot tables, and manipulation of large data sets
  • Experience in dynamic allocation of ad inventory towards a holistic sales approach to programmatic and direct
  • Ability to investigate, analyze and solve problems, and clearly communicate results
  • Strong verbal and written communication skills, ideally comfortable in a consultative, client-facing environment
  • Flexible and collaborative attitude with positive approach to change
  • Extremely process driven with excellent time management and prioritisation skills; able to work effectively under pressure
11

Business Operations Director Resume Examples & Samples

  • Knowledge of PeopleSoft and budgeting software
  • Knowledge of HR practices; recruitment, interviewing, hiring, employee relations and staff development
  • Able to work effectively in a team environment, coordinating time, tasks
  • Supervise staff, manage performance, schedule and distribute workload, and ensure high level of service delivery
  • Approve and submit payroll transmittals
  • Support and implement HR programs, including employment and employee relations in accordance with corporate HR policies and procedures
  • Oversee the tracking of licensing in accordance with State regulations
  • Manage and/or perform accounting functions; prepare and approve check requests, PCard activity and reconciliations Review financial and general ledger statements
  • Develop branch budget; Track expenses and perform variance analyses
  • Manage the relocation of office(s) including preparation of budget and manage move
12

Business Operations Director Resume Examples & Samples

  • Manage key team meetings (e.g. Sales, Operations)
  • Oversee on-going reporting processes (e.g. Monthly/Quarterly Reports, Client First)
  • Manage ESS Knowledge Management team
  • Work with ESS Product Director to define/develop ESS service products
  • Work with JLL Marketing to develop implement marketing programs
  • Interacts with JLL Finance/Accounting to manage ESS financial operations/reporting
  • Develop new business development support materials, including proposal baseline, case studies and business statistics
  • Monitor personnel systems and assure ESS compliance with policies and programs (e.g. IPMP)
  • Manage budgeting/forecasting processes
  • Serve as a subject matter expert in energy or sustainability areas for client interaction, industry events, JLL meetings and public relations efforts
  • Continually improve ESS business infrastructure (e.g. policies, procedures, systems)
  • Bachelor’s degree in business-related field
  • 10+ years of experience developing, implementing and managing sustainability programs
  • Proven ability to deliver results in challenging environments
  • Understanding of and commitment to client service
  • A desire to work within a diverse, collaborative, and driven professional environment
13

Ccb-business Operations Director Resume Examples & Samples

  • Managing and delivering strategic initiative across the business
  • Working with Legal and Compliance partners to interpret and understand impacts of changing regulatory landscape
  • Working across CCB’s platform and business leaders to address any impacts
  • Partner with senior management to deploy and continuously improve the end-to-end operating model, addressing problem resolution as identified
  • Preparing and delivering updates for senior management
  • Liaising and engaging partners in other regions to achieve global consistency where practical
  • Ability to multi task, juggle multiple projects and deliver to a tight deadline
  • Proactive, highly motivated self-starter
  • Highly detailed-oriented
  • Ability to create and drive business strategy
  • Experienced at dealing with and presenting to all levels of management
  • Ability to influence process improvements beyond organizational boundaries
14

Director, Online Business Operations Resume Examples & Samples

  • Manage employees and contractors responsible for day-to-day operations of sites: sales, customer service, account management, content creation, product development, etc
  • Build expert-level understanding of the vertical consumer space, and how our portfolio of sites can maintain and grow their leadership positions
  • Develop key business requirements for feature development on the sites and work closely with developers and designers to implement
  • Develop and manage operational budgets, and perform periodic cost and productivity analysis
  • Help with due diligence and transition activities associated with new website acquisitions
  • Build relationships and partnerships to help expand exposure and success of portfolio
  • Drive product prioritization and product development activities
  • Own the P&L
15

Director, Business Coaching Operations Resume Examples & Samples

  • Determines customers’ needs and desires by specifying the research needed to obtain market information
  • Recommends the nature and scope of present and future Business Coaching modules by reviewing product specifications and requirements; appraising new product ideas and/or changes to current modules
  • Assesses market competition by comparing the Business Coaching offering to competitors’ products
  • Provides source data for Business Coaching communications by defining marketing communication objectives, including case studies, focus group/pilot project findings, CE content, and presentation materials
  • Assesses Business Coaching content by calling on customers with Business Coaches quarterly and evaluating the effectiveness of the content
  • Brings new modules to market by analyzing proposed product requirements and development programs, preparing ROI analyses (both internal and external), and partnering with other AmerisourceBergen departments such as IT and Marketing
  • Provides information for management by preparing short-term and long-term product forecasts, results reporting and analysis, answering questions and requests internally and externally
  • Provides training and development to Field Business Coaching team to ensure consistency, effectiveness, and quality across all Business Coaching modules
  • Recruits, selects, orients, and trains Product Management staff (Analysts and Trainers)
  • Create skill progression plans to help the Product Management team achieve their development goals through continual training in the appropriate areas
  • In accordance with the National/District goals, directs and sets performance goals, tasks, and initiatives
  • Work with Directors of Field Business Coaching to on-board new Business Coaches, ensuring appropriate initial and continual training
  • Conducts performance reviews in accordance with AmerisourceBergen policies and performance management procedures; coaches and counsels the Product Management Team (Analysts & Trainer) on their goals, achievements, and areas for improvement
  • Represents the Business Coaching team at company and national trade shows, often presenting a CE
  • Manage the various pilot programs, testing new concepts/offerings
  • Develops presentation materials for use in local and regional meetings as well as annual trade show
  • Must consistently display the motivation, drive, and effort necessary to meet and exceed Business Coaching objectives
  • Must be willing to work extended hours, as needed, in order to meet Business Coaching objectives
  • Must be willing to travel extensively (including overnight travel) as required to effectively manage the geographic territory; also must travel to events such as conferences, national, and district sales meetings as required
  • The ideal candidate will have a minimum of 10 years of experience in finance, business administration, or the various aspects of pharmacy operations
  • The candidate will have strong relationship building, communications and writing skills, excel at multi-tasking and be a problem solver
  • Successful candidates will be strategic, creative, and results driven
  • Ability to travel up to 75% required
  • Bachelor’s degree in finance, business administration, or related field or equivalent work experience required
  • Product Management, People Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy
  • Ability and commitment to identify opportunities to develop productive Business Coaching products
  • Competent working knowledge of the retail pharmacy industry including trends and challenges facing customers
  • Advanced knowledge and understanding of value and profit
  • Advanced knowledge of techniques to improve profitability of a small business
  • Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
  • Ability to actively listen and influence others with different points of view
  • Advanced analytical and probing skills, including proficiency in related computer programs such as excel, power point, and word
  • Strong interpersonal and relationship-building skills
  • Strong organizational and prioritization skills; attention to detail
16

Director, Business Unit Operations Resume Examples & Samples

  • Identifies value creation opportunities and develop timelines, deliverables, and measurements to ensure value is realized. Independently leads the development and implementation of management tools to maximize sales and operational efficiencies. Provides operational guidance, develops appropriate models, and prepares recommendations regarding proposed business opportunities. Recommendations ensure reasonable and appropriate revenue and cost projections, identifying significant trends and influence the decision-making process. Sets departmental vision and goals in alignment with strategic intents. Effectively communicates strategy with measureable success to leadership for self and team
  • Ensures adequate staffing levels are in place to drive administrative and operational support with focus on margin. Collaborates broadly in the recruitment and identification of top talent for all roles. Develops framework for appropriate goal setting and individual develop plans. Ability to communicate performance expectations and desired outcomes regularly. Institutes succession planning for all key roles. Fosters collaboration amongst Region, Business unit, and corporate functions
  • Direct and manage the specified Region’s individual site budget process, and compensation development process, directly coordinating the activities with site, Regional, and corporate staff as well as other key operational personnel within the BU to ensure all business activities and drivers are appropriately and reasonably articulated and projected results documented
  • Lead and direct site administrative personnel. Proactively partners with all levels to ensure adherence to policies & procedures as well as the maintenance of a sound control environment. Ensure new programs and processes developed are effectively communicated and implemented seamlessly and consistently to prevent, manipulation of company systems and records, employee theft and inaccurate financial reporting among other items. Work with other corporate, and business unit, groups to continually strive for consistency and improvements. Identify, provide and implement training on system applications (i.e. Salepoint, CRS, Epny, FoCus, etc.) and modules (i.e. accounting, commissions, contracts, tour reception, gifting, marketing administration, etc.) as needed
  • 50-60% travel is required-some local and out of town travel
  • Expert knowledge of GAAP as well as financial and statistical analysis
  • Extensive knowledge of MS Office specifically, MS Excel
  • 5 to 7 years progressive financial experience
  • Team management skills mandatory
  • Must be self-motivated, being able to manage multiple projects while incorporating work style with team objectives at both the Regional, BU, and corporate level
  • Must be decision-minded, capable of providing senior management clear paths to optimal results desired
17

Business Operations Director Resume Examples & Samples

  • Lead a team of regional planning leads, establishing strong management discipline to ensure consistent execution across all 14 regions and ~5,300 branches
  • Develop business processes, reporting and analytical tools to equip planning leads in adding maximum value to their field based business partners
  • Partner with field leadership, HR, Recruiting, Training and Finance to lead a planning process to proactively hire to a forecasted plan, ensuring talent readily available to fill open positions quickly
  • Identify and resolve scheduling and service level challenges in field, where staffing levels are not supporting volume. Proactively partner with field leadership on root cause evualation and remediation plans
  • Leverage insights from field to drive upstream process and planning improvements to better serve field leadership
  • Program Management: Demonstrated experience in driving large, complex program that required the coordination of activities across multiple stakeholders across the firm
  • Process Improvement: Experience in analyzing and decoding complex and ambiguous operational environments, identifying improvement opportunities, driving leadership alignment and execution to an improved end state
18

Business Operations Director Resume Examples & Samples

  • Develops business models with program directors focused on revenue production and expense control. Coaches staff on these plans with positive financial results
  • Manages all functions of accounting and business operations, ensuring that legal and audit requirements are met and that best practices and maximum efficiency are obtained
  • Manages the annual independent audit, the preparation of financial statements and the IRS 990 tax form. Prepares or oversees the preparation of required audit schedules; maintains records; acts as liaison with audit team and YMCA Finance Committee
  • Provide direction to key department staff and directors in finance management and human resources
  • Develop and manage YMCA contracts
  • Oversees and provides leadership to the annual budget process including: issuing guidelines and procedures; training staff, auditing budgets, overseeing data input and preparing reports
  • Implements appropriate systems and internal controls to adequately safeguard the YMCA’s financial resources and to provide a solid basis for accurately reporting financial data
  • Prepares or supervises the preparation of outside reports and filings
  • Oversees the month-end and year-end closings and the preparation of statements and reports
  • Manage and oversee personnel and payroll administration including maintaining records and related systems
19

Business Operations Director Resume Examples & Samples

  • Partner with local management team and shape China's overall positioning and offerings
  • Overall accountable for on-time and quality execution of projects supporting all lines of business
  • Remove roadblocks and make strategic and tactical decisions to move projects forward to ensure on time execution within budget
  • Demonstrate willingness to do whatever it takes to meet ever changing departmental and customer needs
  • Develop, coach and motivate staff to peak performance
  • Work with Client Service and Project Management teams to manage operational finance matters including commercials for new projects and business pitches, support for commercial negotiations and client contracts
  • Deliver financial transparency and best-in-class commercial services for China
  • Improve negotiations (internal and external) and share best practices across the region with the APAC HQ team
  • Work with finance in the revenue recognition and reporting of client profitability
  • 8+ years experience as Operations Director or equivalent in an advertising agency
  • Must possess excellent verbal, written and interpersonal communications skills in both English and Mandarin
  • Expertise in clients’ accounts management, resource and budget estimation and financial tracking and accountability
  • A problem solver that is highly motivated, enthusiastic, possess desire to win and is a self-starter
  • Must possess proficiency in interpersonal and coaching skills including the ability to lead and inspire personnel to achieve goals
20

Business Operations Director Resume Examples & Samples

  • Bachelor's degree in related field or equivalent preferred
  • Three (3) years or more years related business management or office management experience
  • Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable
  • Experience with standard business software and office machines
  • Creates, implements and sustains business operating systems for the region
  • Provides leadership and support to the annual fundraising campaign and volunteer committees/boards as assigned
  • Coordinates special events and activities
  • Manages branch accounts receivable. Ensures daily deposits of all cash
  • Recruits, trains, and supervises assigned staff and volunteers
  • Reviews the daily cash reconciliation. Reviews and follow ups on returned checks and bank drafts
  • Assists region staff and serves as the point person at the branch for software and business questions. Models relationship-building skills) in all interactions
  • Coordinates month-end closing and reviews the regional financial statements. Assists regional staff in annual budget development
  • Oversees office functions such as petty cash, office equipment and supplies, etc
  • Manages purchasing of supplies and equipment for the region
  • Reviews payroll related transactions for accuracy and completeness. May assist new employees with on-boarding processes
  • Coordinates and supports assigned aspects of the annual support campaign at the region
  • Provide administrative support to the VP of Operations
21

Business Operations Director Resume Examples & Samples

  • Partner with senior leaders across CCB Operations to develop and refine location strategy, clearly determining an end state vision
  • Identify and manage portfolio of projects to support implementation of long term strategy
  • Partner with CAO, GRE and other stakeholders to drive location strategy initiatives
22

Associate Director of Business Operations Resume Examples & Samples

  • Monitor the core budgets of the lab to ensure financial stability of the unit and budget preparation
  • Collaborate with faculty in budget development for grant proposals and with campus units to facilitate the applications/submission process
  • Oversee post-award administration of project funding including reconciling budgets and expenditures, monitoring grant and contract activity for compliance, creating and preparing financial reports, and tracking sponsor billing
  • Facilitate project close-out functions; Assists faculty with budget/expenditure projections across multiple funding sources
  • Ensure Self-Supporting CFOAPS are in compliance with University rules and regulations and perform rate calculations for both existing and new specialized Self-Supporting funds and submit for campus approvals
  • Responsible for maintaining Activity Reporting System (ARS), this includes ensuring that effort is correctly maintained and allocated to appropriate funds and ensuring that cost share commitments are documented for federal agencies
  • Responsible for the preparation of special financial reports for departmental management
  • Supervise business office staff for CSL this includes: monitoring and approving leave requests, providing performance evaluations, acting as a mentor, delegating duties, etc. Staff includes Academic Professional and Civil Service employees
  • Continuously review business office procedures and implements changes to operating efficiencies as necessary. Serve as a member of CSLs leadership team by attending meetings and relaying to department head new policy or procedures that will be taking place
  • Review CSL policies related to business operations in accordance with University policy and procedure. Interpret agency and university guidelines/policy as they apply to submissions of proposals, post-award activity and reporting requirements
  • Serve as departmental P-card & T-card Manager, including deciding which individuals require departmental cards, setting spending limits, reviewing exception requests, documenting misuse of departmental cards, suspension of departmental cards and provide guidance for purchasing and general accounting questions and policies
  • Monitor and approve TEM, iBuy and Purchase Orders ensuring compliance with federal, state and University guidelines related to fiscal transactions and provide training to professional staff in University regulations and procedures related to finance
  • Unit approval for iCS contracts
  • Assist the Associate Director for Administration with the review of appointment and payroll transaction
  • Assume additional appropriate related business duties to further the mission of the laboratory
23

Business Operations Director Resume Examples & Samples

  • Work with the Chief to develop the implementation plans and implications for the defined strategy
  • Assist the Chief in activities related to the Institute Executive Committee
  • Coordinate with the business/subject matter staff lead to manage the activities and meetings of the Institute Education Committee, Data/Technology Committee and Patient Powered Research Network Committee
  • Provide leadership to essential business functions such as intellectual property issues, human resources management, goods and services contracting, and accounting and financial reporting, including managing expenditures within the approved appropriations and budgets for Institute
  • Provide oversight to assigned staff as necessary
  • Drive a program of continuous improvement across the span of Institute operations
  • Collaborate with the Chief of the Institute, CEO and the Development and Fundraising teams in the donor cultivation and solicitation process
  • Facilitate and serve on the Institute Core Team
  • Collaborate with the Chief of the Institute, the Chief Science and Medical Officer, the CEO and Chief of Staff, and other Science Volunteer and Staff Leaders to
  • Cultivate, convene and steward a Diverse Thought Leader Panel of the larger Cardiovascular (CV) Community to create a global blueprint and vision for precision cardiovascular care and prevention 10, 15, even 20 years in the future that acts as a beacon for researchers and groups, including and beyond AHA
  • Create, market, review and oversee a portfolio of transformative grants (Pathway Grants, Grand Challenge Awards, etc.) to include Data Science Awards and Community Development Research Awards, broadening the field of experts working in CV Precision Cardiovascular Care (bioinformatics, etc.) and promoting integration efforts to improve data sets or user-experience
  • Support data discoverability and access through a technology platform and customized portal
  • Help to assemble a diverse, expert translational panel for the Institute, to help push research toward impact via accountability, transparency and dissemination of findings
  • Support the offering of key enabling services and tools to boost research, i.e.: Data Docents, analytics as a service, etc. Help facilitate (internal & external) strategic collaborations and formal partnerships to optimize CVGPS capabilities. Drive the same strategic development activities with and through external partnerships including public, academic, foundation and industry
  • Strong ability to undertake and deliver long-term strategic and administrative planning
  • Exceptional staff and volunteer management experience and successful track record
  • Previous experience and comfort with financial planning, budgeting, developing legal agreements, intellectual property issues, human resources, management, and high-level volunteer committee work
  • Deep experience managing complex, multi-site, matrix organizations
  • Demonstrated history of operational efficiency and improvement in complex organizations
  • Senior level administrative management experience in a comparable not-for-profit, academic, industry, or government setting
  • Strong negotiating skills with clear and concise written and oral communication
  • Effective and concise communication experience and skills; oral and written
  • Prior customer relations account experience
  • Base location in Dallas, TX with occasional domestic travel up to 30% of the time. Possible limited foreign travel
  • Preferred graduate degree in Science, Medicine or a related field
24

Director, Business Performance & Operations Resume Examples & Samples

  • 6+ years experience in project management, requirements definition and/ or deployment of business requirements to information systems
  • 5+ years managerial experience communicating, and providing service to internal/external clients customers
  • Experience in designing, building, and implementing business solutions which may include using information technology. Significant experience in project management, requirements definition and/ or deployment of business requirements to information systems
  • Experience in project management, program leadership, and/or Six Sigma leadership within a information services business, including operating in a highly matrixed organization
  • Experience in Service Delivery or Service Leadership
  • Experience leading, planning and analysis within a large, multi-unit organization
  • Foster strong working partnerships with various cross functional teams to ensure quality deliverables and deadlines are met
  • Ability to gain commitment and acceptance for timelines, deliverables, and staffing to ensure successful program execution
  • Candidate should possess strong project management or Six Sigma skills moving concepts through design, development, implementation and continual improvement
  • Must possess excellent verbal and written communication skills; be self-directed and solution-oriented
  • Attention to detail and ability to manage with tight deadlines, ambiguous information and in dynamic situations
  • Skills to coordinate multiple resources across the organization and prioritize competing activities
  • PMP Certification or Six Sigma Black Belt preferred
  • Advanced knowledge of project management or building system solutions and/or business applications. Highly knowledgeable of funding proposals. Very strong writing, negotiation and presentation skills. Collaborative, customer-focused and able to create visible value. Thorough knowledge of building system solutions or business applications. Working knowledge of funding proposals. Collaborative, customer-focused and able to create visible value
25

Senior Director of Business Operations Resume Examples & Samples

  • Strong business skills and knowledge preferably in a software business. Must have clear understanding for example of typical software business models, GTM strategies, software P&L
  • Ability to quickly and efficiently sort through data to identify key issues or variables to consider in making critically important strategic decisions
  • Strong analytical, communication and problem solving skills and the ability to work with all levels of management and across multiple and varied functional teams from working to executive level
  • Ability to work with executives to accomplish organizational priorities and guide VP and leadership team through the impact of decision alternatives
  • Track record of understanding and supporting technical, business and professional requirements
  • Ability to be proxy for VP
  • Expert Level Power Point Presentation Skills (Ability to fully utilize the products advanced features)
  • High level of motivation; self-starter; drive for results
  • Ability to work effectively with and in leading cross-group and cross company initiatives
  • Proven experience providing leadership through others & making others great through mentoring & coaching
  • Outstanding cross-group and organizational skills, as well as attention to detail
  • Ability to effectively multi-task and prioritize in a fast paced environment
  • Excellent interpersonal and communication skills, experience communicating at the executive level
  • 79456BR
26

EFM Business Operations Director Resume Examples & Samples

  • Serve as single point of contact (SPOC) at the regional level to execute COE-developed strategy to meet emerging J&J and customer needs
  • Ensure all sites have strategies and master plans to drive effective utilization of assets and space
  • Acts as a single point of contact (SPOC) across the global portfolio for activities that are unique to a single J&J Business Segment (e.g., capital planning, budget roll-up, etc.)
  • Ensure effective project management capability is in place to drive cost effective, safe and reliable delivery of facility upgrade and improvement projects
  • Liaise with COE, regional organization, and Sector Business Operations counterparts to devise and deploy processes to ensure consistent facilities operations practices
  • Execute Performance Management governance and reporting requirements at the regional level and below
  • Coordinate and support the execution of Site, Sub-Region, and Regional performance reviews
  • Leverage metrics and benchmarks (both internal and external) to identify best practices, cost reduction and process improvement
  • Partner with COE and Regional Lead to foster culture of continuous improvement driven by metrics, benchmarking, and best practices
  • Manage budgets for special enterprise-wide EFM projects; approve and monitor regional capital and expense budgets
  • Partner with Finance, support the regions, and collaborate with COEs to track budget vs. performance and to adhere to consistent cost allocation methodologies
  • Establish and enforce methodologies to generate savings and optimize the business while deepening the regional focus
  • Link to broader FM organization and Sectors and manage relationships with business partners in Finance, IT, Engineering, Make excellence, PMO, and Procurement
  • Establish relationship with Sector Make organizations and Sector leadership to draw connections between EFM strategy and sector strategy; funnel recommendations to COE to inform global strategy development
  • Develop business case fact base to drive improved decision making and implementation
  • Assess the degree of change required to successfully execute strategy and incorporate relevant change management techniques into the implementation plan to drive the change smoothly and ensure successful execution
  • Develop multi-year plans to execute COE-developed strategy, categorizing plans by region and segment
  • Manage EFM user interface for segment-specific planning and accounting tools such as TM1 and Insantis
  • Minimum 10 years of experience in business process development and execution is required
  • Experience working and socializing strategies within a complex regionally driven organization
  • Ability to analyze complex issues using critical thinking, problem solving, and sound judgement
  • Successful track record of leading a team at large, multinational enterprises with manufacturing and non-manufacturing sites; specific experience around governance and performance management required
  • Experience developing process maps, financial models, metrics and measures, and statistical analyses strongly preferred
  • Ability to understand systems requirements, transactional (CMMS, CAFM), analytical & reporting tools, customer interfaces, and data warehouses required
  • Familiarity with FDA, GMP, and ISO requirements within the facilities environment and ability to direct interactions with other technical functions preferred
  • Ability to write clear, concise, and informative reports
  • Ability to work with sites of varying size, complexity, needs, with agility and excellence
  • Must be able to travel on a regional and international basis up to 20-30% of timeFacilities (Generalist)
27

Director, Business Unit Operations Resume Examples & Samples

  • Lead team to deliver cross-functional execution of divisions' programs to meet and exceed objectives and financial goals. Manage and develop individual employees and may manage managers
  • Ensure product portfolio prioritization within a division and align budget
  • Track and adjust OPEX (operating expense) spending in alignment with project plans and spending targets. Ensure that AOP, financial and product objectives are met
  • Responsible for business process creation and continuous improvement within the BU
  • Manage and drive division COGS (cost of goods sold) reduction plans and ePLCs to deliver GM (gross margin), lead-time and cycle time targets
  • Drive division level coordination of business continuity planning, crisis management, and safety compliance including lab safety practices
  • Ensure all ePLC (enhanced product lifecycle) project operational deliverables are supported and completed
  • Partner with Division GM and Staff to execute key non-technical programs. May serve as chief of staff. Develop and drive cross-divisional and cross-functional programs
  • Demonstrates broad and comprehensive understanding of different systems, theories and practices
28

Director, Athletics Business Operations Resume Examples & Samples

  • Experience working in a NCAA D1 athletics department
  • Experience with payment vouchers, purchasing cards, reimbursements and travel expenses
  • Experience proposing, writing and communicating relevant policies
  • Demonstrated knowledge of NCAA rules and regulations as it relates to business operations
  • Resume/CV
  • Three professional references (personal references are not accepted)
29

Director, Athletics Business Operations Resume Examples & Samples

  • Direct the day-to-day business operations of the Athletics Finance Office, including but not limited to accounts payable activities, purchasing cards, reimbursements, travel expenses and journal entries
  • Supervise, train and evaluate 2-3 full-time employees
  • Monitor the work in progress of direct reports, ensuring that their duties are completed correctly in an efficient and timely manner
  • Resolve problems and issues affecting the Finance Office and recommend measures to improve the effectiveness and efficiency of the Finance Office
  • Ensure that relevant financial policies and procedures are communicated to SDA staff, developing and directing educational materials and training sessions as needed
  • Primary Finance Office liaison with ASU Financial Services, which includes the areas of accounts payable, PCard, travel and accounting
  • Maintain and update Finance Office policies and procedures manual. Propose changes to senior finance staff
  • Persistent evaluation of Finance Office internal processes, recommending and implementing improvements as needed. Maintain Finance Office process manual
  • Limited signature authority on SDA accounts
  • Participate in the planning and developing of SDA budget, including direct oversight and monitoring responsibility for assigned accounts
  • Prepare financial reports as assigned
  • Assist senior finance staff with the development of Finance Office goals
  • Represents SDA and serves on various department and/or university committees as assigned
  • Represents ASU’s and SDA’s mission, vision and values. Serves as exemplar for personal and professional integrity
  • Three (3) professional references (personal references are not accepted)
30

Associate Director, ACO Business Operations Resume Examples & Samples

  • Accountable for driving line of business strategies across the Clinical Transformation Accountable Care Organization team to improve results
  • Review of economic analysis of ACO program-level outcomes and identify strategies to improve results
  • Participate in regional ACO performance reviews, identifying line of business trends and researching those that can be addressed and remediated
  • Support RFP responses and activities for Patient Centered Medical Home models and ACOs
  • Drive the development of line of business specific program outcomes summaries, for sharing with executive leadership of each line of business on a regular basis, including insights and specific tactics to be implemented to improve results
  • Support the clinical transformation processes supporting the Clinical Services business planning cycle, including specific line of business activities
  • Program Management of our ACO Innovation process, which assesses, prioritizes and directs innovation initiatives within our large national ACO footprint
  • Build and maintain relationships with national and local teams (Medicare/Medicaid/Commercial Leaders, Networks, HCE, etc.)
  • Ability to understand, interpret and recommend strategy on financial and clinical results
  • 4 year degree
  • Program Management experience within healthcare inclusive of working with providers/health plans
  • 5+ years of health care experience
  • Working knowledge of insurance-related variables in Medicare OR Medicaid OR Commercial health plans
  • 2+ years of experience analyzing, interpreting data/performance results and developing action plans
  • Working knowledge of value-based care, preferably Accountable Care Organizations
  • Excel, Word, PowerPoint, Outlook
  • Demonstrated presentation skills
  • Process improvement methodology experience (Lean, Six Sigma)
31

Global Business Operations Director, Itero Resume Examples & Samples

  • Understand required workflow and regional differences to develop one process to support all regions
  • Develop reporting and measurements tools to identify trends and business status
  • Lead cross functional projects targeted at optimizing business operations activities and work closely with the AlignOne team
  • Analyze and develop WW CI processes and implementation of multi-discipline operational activities
  • Order entry processes – simplify and implement efficiencies
  • Onboarding – processes and communication. Working closely with professional education and marketing teams
  • Services business stream – renewals, fulfillment
  • Serves as liaison between sales and operations teams to develop concepts and coordinate process knowledge
  • Guide and coach Regional Business Operations teams
  • Bachelor’s Degree or equivalent, MBA preferred
  • Minimum 12 years of business operations experience
  • Must have commercial operation management experience from equipment companies (mid–size), medical equipment preferred
  • Operational/Service management and medical device experience preferred
  • Ability to work in matrix organization and make an impact
  • Must possess demonstrated analytical skills and thrive in a detail-oriented environment
  • Must be able to develop and deliver effective presentations
  • Internal corporate, project management and execution and operational experience preferred
  • Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus
  • Work Environment: The noise level and temperature in the work environment is usually moderate
32

Business Operations Director Resume Examples & Samples

  • Oversee or lead the planning scheduling, monitoring, evaluating and directing of projects to ensure a complete business solution is implemented
  • Drive Continual Service Improvement and innovation, ensuring operational and profit improvement
  • Drive standardization efforts to deliver reporting and manage service delivery
  • Understand market, industry and competitive environment
  • Create differentiated service delivery methodologies
  • Create business plans for target solutions; Review, approve, accept customer proposals and determine ability to deliver
  • Create and manage service development project plans; Support implementation of new offers during pilot phase
  • Define the key service delivery performance metrics and scorecard
  • Facilitate the gathering and redistribution of best practices across the regions; Drive standardization efforts to deliver reporting and manage repeatable offers, as well as the manage the business
  • Develop audit process and conduct them to check compliance
  • Acts as a key advisor on business performance
  • Set vision and direction for knowledge management within NCR Services
  • Integrates analysis of business process, objectives and strategic direction in resolving problems
  • 12+ years of related experience including leadership of others
  • Ability to work as an individual contributor and a team manager at the same time
  • Strategic thinker with good understanding of the cultural and operational differences across the NCR Services Organization
  • Problem solving and analytical capabilities with project management experience
  • Multi-country operations experience
  • Knowledge of business intelligence applications and architectures
33

Business Operations Director MW Zone Resume Examples & Samples

  • Establish strategic and operational programs to attain Customer Service financial, operational, top line growth and customer satisfaction goals to grow and optimize business results. Ownership of service workflow management
  • Develop plans to exceed performance in Operational KPIs to include: Operating Expense, Material Consumption, On-time Preventive Maintenance, Inventory Accuracy, MTTR, MTBF, Concession Management, and Profitability
  • Drive margin improvement through key revenue growth programs such as LIFE solutions, time & material, contracts. Drive forecast accuracy
  • Provide leadership regarding business and sales decisions in support of cost effective, high quality service delivery within the zone
  • Partner with Service Sales and Commercial operations on the development of strategy on large equipment and service RFPs that support zone service growth goals
  • Lead financial initiatives and productivity projects associated achievement of with AOP and RoFo targets for the Zone
  • Bachelor's Degree in business required. MBA preferred and/or equivalent work experience
  • Field Service management experience strongly preferred
  • Experience in the medical devices industry is a plus but not required
  • Strong analytical background, demonstrated critical thinking skills
  • Ability to think creatively; ‘out of the box&#8217
  • Effective communication skills including demonstrated stand-up presentation skills, group facilitation
  • Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple remote locations/departments with management and individuals of various levels and backgrounds
  • Results orientation. Capable of making commitments, setting priorities, and delivering results on time and on budget
  • Project management skills. Ability to facilitate/lead project teams
  • Advanced PC skills with demonstrated knowledge of MS Word, Excel, PowerPoint, Project, Visio
  • Demonstrated success in developing and implementing strategic and tactical business plans
  • Flexible work style and ability to adapt to internal and external customer requirements
  • Excellent time management, organization, analytical, problem solving, and listening skills
34

Director of Business Operations, Cylab Resume Examples & Samples

  • Greater security and privacy researcher and student community across multiple departments
  • Effective and efficient research and department budgetary processes (e.g., projections, external and internal reporting, contract negotiations, etc.) to support the same. This position acts as the financial officer for the institute
  • Effective and efficient management capabilities to achieve organizational objectives
  • Bachelor's degree in finance, accounting, business, or related field required; Master's degree preferred
  • Minimum 5-8 years of relevant accounting, finance, business administration/operations experience required
  • Certified Research Administration (CRA) preferred
  • Prior experience in a research based, higher education environment preferred
  • Management and HR experience preferred
35

Business Operations Director Resume Examples & Samples

  • Coordination and Supervision - Coordinate, manage and monitor workloads / inventories within and across peer distribution teams with a focus on meeting service level agreements, reducing impact to overtime and aligning capacity to ensure the success of all teams
  • Policy, Process and Controls – Continuous improvement over processes, policies and controls in support of organizational strategic and common goals. Formulate, implement and ensure adherence to departmental and organizational policies and procedures to maximize output while ensuring adherence to rules & regulations
  • Performance Development / Management - Establish and oversee organizational structure and talent through
36

Business Operations Director Resume Examples & Samples

  • Serve as liaison between finance and sales, including ownership of key inputs for forecasting and insights to achieve revenue goals
  • Manage projects and critical product migrations across the Trade Credit line of business, ensuring coordination between all cross-functional partners, including but not limited to Product, Tech, Marketing, Finance, etc
  • Develops detailed project plan(s) for cross LOB initiatives as well handle the day-to-day management of the tasks, dependencies, issues, reporting and other associated project management tasks necessary to achieve desired business outcome
  • Provide focused and effective collaboration across cross-functional teams throughout the various project phases to ensure successful implementation and follow through
  • Builds key relationships throughout the organization and serves as champion for line of business
  • Conduct ad-hoc analysis as required in support of business strategy
37

Senior Director European Business Operations Resume Examples & Samples

  • Bachelor's degree in Business, Marketing, Engineering or related subject. Master’s degree is strongly preferred
  • 12+ years management and leadership experience in global operations in a corporation that operates transnationally
  • At least 5-8 years of business-to-business marketing experience to C-Class industry, academic and governmental leaders
  • In –depth knowledge of technology professions represented by the IEEE (e.g. engineering and computer science) is strongly preferred
  • Experience in industry relations, public policy and intellectual property and standardization is strongly preferred
  • Knowledge of Intellectual Property (copyright and patent) systems preferred
  • Proven ability to understand and address the issues and the opportunities arising from doing business across language, culture, currency and political system boundaries
  • Demonstrated experience developing long-term approaches that redefine problems/opportunities in anticipation of changing regional business conditions
  • Exceptional writing and oral communication skills
  • Adroitness with priorities to handle multiple projects and overlapping deadlines
  • Diplomacy and cultural sensitivity experience and skills necessary for interacting with organizations throughout Europe
  • Experience negotiating complex and strategic partnerships between large organizations
  • Must have a current passport to support international travel
  • Must be a technologically savvy knowledge worker who seeks out technology solutions to business challenges. Familiarity with Microsoft Office applications, Email, Internet, among others
  • Ability to work cooperatively and expeditiously with staff, volunteers and corporate/ philanthropic foundation leaders
  • Must be able to accept constructive criticism and yet continue to assert own ideas and maintain creativity and integrity
  • Must have a positive professional work ethic and high level of personal integrity, ethics and diplomacy
  • Ability to monitor changing markets and trends, deduce the implications for the IEEE and its members, and apply this knowledge to the organization's strategy to develop relationships
  • Exceptional interpersonal/human relations skills combined with resourcefulness and professionalism in contacting/gaining access to senior management/executives of targeted organizations
  • Ability to concurrently handle multiple projects and overlapping deadlines
  • Ability to manage staff in a matrix environment
  • Is fluent in German and English
38

Director of Business Operations, APJ Resume Examples & Samples

  • Articulate a three-year strategy/set of strategic drivers for the region
  • Help ensure adherence to our global policies, including the Code of Ethics and the Anti-Bribery Policy
  • Create local empowerment focus and associated delegated areas of authority
  • Communicate the annual plan and geography-based strategy across the region
  • Actively support global expansion and associated risk management in the region
  • Communicate a clear set of objectives in their MD capacity; and
  • Act as a ‘One Akamai’ and culture steward
  • Gain a good working knowledge of the strategic aims of the region and the regional business plan and build strong relationships with the regional leaders
  • Coordination of short, medium, & long term strategy planning, including facilitation of regular status updates and refreshes as well as supporting the MD in managing the end to end regional planning process
  • Manage efforts to align and document strategic objectives to functional and divisional groups across the region
  • Manage rhythm of business preparation and follow up, including QBRs, Operating Committee meetings etc
  • In partnership with the regional MD implement programs to ensure attainment of business plan for growth and profit
  • Oversee day-to-day management of resulting and existing projects, helping to prioritize project work and drive operational excellence and efficiency programs based on team resources, capabilities, time and regional focus
  • Identify and report external factors that may impact company’s business development and delivery activities
  • Responsible for the development and implementation of an operational regional risk management framework, assessing internal and external risks to regional operations and partnering with the European Leadership Team to mitigate these operational risks, and ensuring that appropriate escalation measures are in place
  • Set up regular review mechanisms with the APJ business leadership to ensure a consistent approach to measurement, education around regional strategy and accountability
  • Responsible for coordinating the production of analysis and reports around regional activity and achievements to regional and executive leadership team, partnering closely with Finance on fiscal reporting
  • Partner closely with GREWP and HR on regional business continuity planning and emergency response processes
  • Responsible for preparing targeted communications and presentations for meetings, summits, off-sites, and announcements in a timely fashion
  • Coordinate the operations function and provide direction and structure for delivery of key projects
  • Establish key performance indicators for APJ operations and regional delivery activities
  • Continuously review the function’s performance and monitor external benchmarks to maintain a continuous improvement ethos
  • Bachelor's degree in business or related field, advanced degree preferred
  • Excellent networking and interpersonal skills, with a proven ability to successfully collaborate across teams
  • Proven experience in effecting change, through effective cross group collaboration
  • Experience leading and executing projects in a complex matrix organizational environment and work on several diverse projects at the same time
  • Attention to detail, with a proven results/execution orientation
  • Capable of strong individual contribution and influence across non-direct reporting teams
  • Ability and emotional maturity to work in a productive and cooperative way with a variety of people
  • Strong analytical and communication skills with the ability to influence
  • Ability to translate ideas into clear, high impact e-mail communications and presentations
  • Ability to maintain good judgment in fast-paced, high-stress environments whilst maintaining the highest level of ethics and integrity
  • Strong oral and written communication skills, and presentation-building ability
  • Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast paced and changing environment
  • Strong program and project management and negotiation skills while working within established business priorities and constraints
  • Demonstrated problem solving skills; the ability to deal with conflict and multiple constituencies and manage multiple simultaneous objectives is imperative
  • Previous experience in either a business operations role
  • Advanced proficiency in Microsoft Office suite of products specifically Excel and Powerpoint
  • This role will require 25-30% travelling
  • Certification in, Six Sigma, Lean or other process improvement methodologies, project management and resource forecasting
39

Director of Business Unit Operations Resume Examples & Samples

  • Collaborates with areas of the business on high level strategic projects to advance the ARD strategic plan attainment. Provides advice, oversight and guidance to projects of high importance to members of the ARD Leadership Team to ensure success and alignment of objectives
  • Coordinates and liaises on behalf of the President of ARD between all levels of the organization including but not limited to senior leaders, employees or other stakeholders
  • Work collaboratively with senior leadership and various departments to develop presentations for both internal and external communications. This includes content development for Board of Directors and Executive Committee meetings, quarterly earnings, investor relations presentations and other internal and external presentations. Creating content in collaboration with the President
  • Manage high-profile, enterprise projects and initiatives to enable the commercial organization to operate more efficiently and effectively
  • Coordinate development of commercial strategic planning process through interactions with other departments and internal functions that support the commercial businesses, including strategy and portfolio management, and operations
  • Trusted advisor to the President on strategic, operational and personnel issues
  • Collaborate with the President of ARD and other senior leaders to manage the day-to-day administration of the business. This includes ensuring reporting of key performance indicators, business performance results and scorecards on key initiatives
  • Collect and analyze information and use critical thinking skills to troubleshoot issues and make strategic decisions in support of assigned executive level projects. Effectively fills in gaps in information within the Commercial businesses by effectively working with other senior leaders across the organization
  • Responsible for ensuring leadership team productivity, decision-making and achievement of annual and long-term goals
  • Facilitates alignment of objectives and enable execution across division and company by organizing and coordinating the activities of the Operating Committee and ARD Leadership team meetings. Responsibilities include coordinating agenda, follow-ups, reports and key presentations
  • Prepares correspondence, memoranda, reports and other material of a highly confidential nature and composes and initiates routine correspondence and memoranda independently to address organizational needs
  • Prepares and delivers both written and verbal presentations as required. Must be able to communicate with tact, judgment, empathy and energy
  • Effectively demonstrates leadership qualities desired in the organization
  • Performs other work-related duties as assigned
  • 8-12 years of pharmaceutical experience in commercial or non-commercial functions (e.g. Finance, Marketing, Sales, BD&L, Communications, Strategic Portfolio Management, R&D or Operations). Individual must have proven project management experience, exceptional financial and analytical skills and the ability to understand the strategic levers in operating a business
  • Ability to align cross-functional stakeholders around clear objectives and drive execution against the objectives
  • Leadership through influence
  • Active Listening
  • Strong Business acumen
  • Ability to prioritize to meet deadlines while multi-tasking
  • Demonstrated ability to plan and problem-solve both independently and within a team
  • Excellent communication, written and verbal, and interpersonal skills
  • Must be expert-level in power point
  • Individual must be highly motivated and ability to understand and perform job responsibilities with minimal direction
40

Associate Athletics Director for Business & Internal Operations Resume Examples & Samples

  • 1) Monitor department expenditures to ensure compliance with the State of Wisconsin, University, and NCAA rules and regulations
  • 2) Approve payment of invoices and audit and approve travel expense reports. Prepare post-season travel reimbursements
  • 3) Deposit checks and cash from various sources and perform follow up for outstanding balances
  • 4) Serve as lead for the annual NCAA audit
  • 5) Prepare financial reports including foundation reports, EADA, NCAA, Horizon League reports and UBIT reports for Kress Events Center
  • 6) Preform settlement on ticket sales for all games
  • 7) Prepare the annual department budget in accordance with University and UW-System budgetary process, including materials for the annual budget presentation to SUFAC
  • 8) Monitor and provide budget updates to coaches and other administrators on a regular basis throughout the year to track budget vs. actual reporting
  • 9) Advise the Director of Athletics, other administrators, coaching staff, and other relevant staff in matters related to budgets, purchasing, and travel
  • 10) Assist in the negotiation of contracts for outsourced services vendors
  • 11) Monitor existing contracts to ensure adherence to terms
  • 12) Serve on senior executive team that sets annual department goals
  • 13) Operations oversight for all athletic regular and post season home events at Kress Center and Resch Center and supervise Kress Center Director
  • Bachelors degree at time of application
  • 2 years of professional experience in accounting or budgeting
  • Experience working in a university athletics department or athletics conference office
  • Masters in sports administration, business or accounting
  • Experience with EADA reports and/or NCAA audits
41

Business Operations Director Resume Examples & Samples

  • Responsible for day to day operation of the function, and meeting required SLA’s and standards
  • Ensure that appropriate training and coaching is provided to the teams
  • Manage recruiting efforts
  • Interface with the loan booking and funding team to ensure that there is coordination and sharing of resources in training, reporting and analysis, and other common functions
  • Develop and manage process and system changes/improvements to drive efficiencies
  • Solicit feedback from CAF team, service partners, and dealers to identify improvement opportunities of the dedicated team
  • Ensure the regional team achieves QA/QC goals
  • Provide outstanding service to dealers. Dealer survey results will be used to measure overall success
  • 7-10 years in running a major operating function
  • Proven people management skills, and experience in managing management staff
  • Proven experience in working with department managers to facilitate operational process changes and understand the process change impacts
  • Demonstrated experience in driving technology changes in an organization
  • Four year College Degree
  • Working in a Auto Lending function with a bank or a Captive finance company
  • Auto leasing experience
42

Senior Director MGA Business Operations Resume Examples & Samples

  • Operational Strategy Formulation (15%): Lead strategy for the business operations of the MGA department. Ensure that department is continuously improving towards operational excellence though the leadership of all cross-functional stakeholders in the project and resource planning across the department. Develop, in conjunction with other volunteer and staff leaders, the long term view for the department that establishes a strong an efficient financial future while achieving the IEEE aspiration to be #1 in customer service in the markets we serve
  • Business Analysis and Operational Assessments(20%): Must demonstrate subject focused skills in operations, financial, and quality management. Leads teams to conduct operational cost analysis, outsourcing analysis and productivity management assessments. This includes analysis of build vs. buy, insourcing vs. outsourcing, etc. Developing requests for proposals and negotiating business solutions for services provided globally. The incumbent should also be capable of performing these assessments themselves when necessary
  • Strategic leadership of Non-Dues Revenue Sources to MGA (15%): ensure all non-dues revenue businesses within MGA are running in the most optimized possible way (this includes MGA Conferences, Publications, Sponsorships, etc.)
  • Project and Program Portfolio Management (10%): activities including the coordination of optimal project portfolio mix and project/program rationalization in collaboration with the MGA staff leadership team and MGA Board
  • MGA Conference Strategy (10%): Ensure the efficient management of MGA conferences, and that these events are in compliance with IEEE conference policies. The incumbent will also be a stakeholder in the development of these policies
  • Strategic direction of Member Processing Management (10%): Responsible for the department who manages the efficient processing of $60M+ in revenues, and over 80,000 paper member applications with the highest possibility quality. The incumbent will provide strategic guidance to the processing functions and ensure the process is using best in class methods and technology
  • Leadership and Staff Development (10%): Provides leadership and works to engage and improve the skill set of direct staff in the areas of product management, membership development, member research, student and young professional programs, marketing, budget planning and forecasting. Staff supervision - including hiring, performance management and salary administration
  • MGA volunteer relationship development support (10%): Must develop relationships with key volunteer leaders across IEEE. Work as partners with IEEE volunteer and staff leaders to establish and achieve the visions of IEEE and the MGA Board of Directors
  • Bachelor’s degree and/or advance degree/certification in Association Management, Project Management, Business Administration strongly preferred
  • Minimum of 12 years of experience in an operational environment where outputs are measured via speed, accuracy and cost
  • Experience in managing revenue generating activities in the $10M to $20M range and budget in excess of $10M
  • Experience is managing a department with 15+ staff
  • 5+ years experience managing a business that operates with customers in global markets
  • Must have a working knowledge of applicable personnel laws and policies
  • Must have experience managing both exempt and non exempt staff
  • Demonstrated experience working with volunteer boards of directors and volunteer organized initiatives a plus
  • Demonstrated success in leading and providing direction to cross functional teams
  • Demonstrated success in generating, executing, and managing project plans
  • Demonstrated ingenuity, diplomacy, and resourcefulness when dealing with issues that lack precedent
  • Demonstrated experience managing employees to exceed their goals and improve their capabilities
  • Knowledge of different customs and norms across the globe a significant plus
  • Strong data interpretation and analytical skills
  • Superior written and oral communications skills mandatory
  • Ability to travel in local and international locations
  • Fluency in foreign language a plus but not required
  • Must be a technology savvy knowledge worker who seeks out technology solutions to business challenges and processes
  • Advanced knowledge and use of Microsoft Office applications, or similar
  • Intermediate knowledge and use of research and competitive intelligence applications/tools, with direct design and management on online surveys
  • Intermediate knowledge and use of databases
43

Associate Director for Business Operations Kavli Nanoscience Institute Resume Examples & Samples

  • BA degree or equivalent, with at least five years of administrative and/or project management experience
  • Ability to manage large technical facility and work successfully with staff, faculty, students, and guest researchers
  • Outstanding analytical and interpersonal skills
  • Ability to interact with various levels of management, faculty, and donors on sensitive and confidential matters
  • Demonstrates substantial independent judgment and initiative
  • Ability to perform complex and sensitive functions requiring the creation and application of innovative procedures
  • Ability to consistently deliver proactive customer service and support to internal and external customers. Effectively handles all aspects of customer requests
  • Ability to provide leadership and direction to support personnel
  • Comprehensive understanding of financial and accounting principles with the ability to research and analyze data
  • Excellent computer skills, with thorough knowledge of both Mac OS and Microsoft Windows operating systems, and software including Microsoft PowerPoint, Word and Excel
  • Work experience at Caltech or in an academic setting
  • Experience with web design and/or website maintenance
44

Director of Business Agile Operations Resume Examples & Samples

  • At an enterprise level, leading and managing large, complex enterprise-level projects consisting of multiple Agile teams and/or requiring integration with other activities outside the scope of the Agile teams
  • At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team
  • In situations that require a hybrid Agile approach, using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort to achieve the project goals within designated project constraints
  • In performing these operations roles, you will be expected to use a high level of knowledge and experience in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit large, complex, mission-critical, enterprise-level projects and with the appropriate level of planning and provide the right balance of agility and predictability
  • Project Planning and Management – Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects
  • Team Management – Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
  • Product Owner Support – Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
  • Process Management and Improvement – Define and manage a well-defined project management process, cross functional workflows w/ clear hand-offs, integrations and dependencies and champion ongoing process improvement initiatives that deliver results to the business and our customers; facilitates strategic decision making
  • Team building – promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team
  • A proven track record of successfully implementing software or web development projects using Agile methodologies including 8+ years of experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams. PMP preferred
  • Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects. PMI-ACP, CSM, or equivalent preferred
  • Experience overseeing multi-function project teams with at least 10-15 team members including Developers, Business Analysts, QA, PM, PMK, Sales, Marketing, etc
  • Balanced business/technical background
  • 12 years directly related experience
  • BA or BS or equivalent experience is required; MA or MS is a plus
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands
  • Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
  • Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
  • Solid understanding of and demonstrated experience in using appropriate tools
45

Associate Athletics Director for Business Operations Resume Examples & Samples

  • Direct supervision of Assistant Business Manager and Athletics Front Office Manager. Indirect supervision of remaining Department administrative staff
  • Manage daily operations of the Athletics Offices
  • Sport administrator for designated varsity men’s and women’s teams. Duties include: direct supervision of coaches; oversight of teams; assist with administrative and/or team issues as they arise; coordinate and arrange team travel; and travel with teams
  • Facilitates transfer of ideas and open communication between senior staff and non-senior athletics staff
  • Oversees and coordinates the work of others in the department as they relate to fiscal and human resource matters
  • Oversees and verifies all departmental revenue and expenditures from origination to posting
  • Manages all f/t and p/t payroll, including the preparation of all personnel correspondence, appointment letters and electronic payroll documents for 80 staff members. Advises staff in regards to all human resource issues and concerns. Advises senior staff on best hiring practices for all open positions. Coordinates with the Director staff flow-chart responsibilities in order to meet the growing needs of a department that is experiencing regular change
  • Manages the development of general funds and salary budget projections and proposals with the Director of Athletics for the compilation of fiscal year proposals/requests for review and approval by the deans and trustees
  • Oversees ticket sales and concessions, and all aspects included therein. Manages and updates website for ticket sales. Coordinates design and ordering of tickets. Works with JHU security officers to ensure proper staffing at all events. Supervises independent contractor hired as ticket manager on game days and all ticket takers and sellers (approximately 15 hired per game ~ 7 games per season). Manages will call operations, accountable for gate receipts and revenue reports for each home lacrosse event. Oversees the staffing for game day operations with independent contractors
  • Manages scheduling and payment of all officials/referees for all home athletics events
  • Coordinates the implementation of the Lacrosse sponsorship program with the Associate Director to monitor and processes the contracts and revenue from our sponsors. Identifies new sponsor opportunities. This function ties in directly with the annual tax report to properly report our advertising revenue vs. expenses for the department. Works with other departments of the University (i.e. tax department) to ensure compliance with State regulations and procedures in regards to revenue
  • Conducts research and compiles and reports data for annual tax report, NCAA Report and the Department of Education Equity in Athletics Report
  • Administrative travel with Recreation clubs and Athletics teams. Consists of ensuring safety of students, assisting with travel coordination, and ensuring students, staff, and Hopkins-affiliated persons uphold the values set forth by University and NCAA (at athletics competitions)
  • Works with the senior staff to outline events and plan future projects for the department
  • Coordinates and monitors minor and major capital projects with facilities director
  • A strong grasp of accounting procedures, strong writing skills, familiarity with university accounting procedures involving check requisitions, business travel and expense, purchasing, and paying invoices
  • Prior human resource management experience preferred
  • Prior management and supervisory experience preferred
  • Must possess excellent communication skills and have the ability to work well with others in an extremely fast-paced, competitive and growing athletics program
  • Proficiency in Microsoft Office and Excel Required
  • Working knowledge of SAP and Analysis preferred
46

Business Operations Director Resume Examples & Samples

  • Ability to influence on key decisions while leveraging data and analysis
  • Ability to lead and manage an operational team
  • Ability to demonstrate strong MMWay skills/behavior
  • Knowledge of MMFA Distribution system is preferable
  • Authorized to work in the U.S without sponsorship
  • High school diploma or GED required
47

Director, Executive Business Operations Resume Examples & Samples

  • Bachelor's degree in accounting, business administration or related area and / or equivalent experience / training
  • Minimum 8-10 years in administrative operations and/or accounting
  • Minimum 8-10 years in people management
  • Thorough knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll
  • Highly developed understanding of organizational culture and must possess political acumen and sensitivity
  • Ability to effectively communicate with all levels of leadership across EVC&P organization and externally
  • Expertise in balancing and managing leadership expectations within available institutional resources
  • Excellent ability to establish metrics for department and employee goals
  • Excellent project management skills, including the capability of managing capital projects
  • Excellent interpersonal skills to effectively lead, motivate and influence others and to develop and maintain high standards of customer service
  • Thorough knowledge of common organization-specific and other computer application programs
  • Very strong ability to quickly evaluate complex issues and identify multiple options for resolution
  • Advance degree
48

Director of Business Operations, Express Lane Resume Examples & Samples

  • Engage with Organizational Leaders to drive effective product and resource planning and analysis and explore options to maximize the return on our budget
  • Provide strategic thought partnership in creating new processes and tools to enable speed to market across Create, Update and Fulfill segments of Express Lane business
  • Partner with key stakeholders from product creation to develop strong centralized processes, tools and execution plans against annual product creation goals and work closely with Geo teams to train and deliver against these. (For example, centralized line-plan review tools, digital sampling and rapid prototyping.)
  • Provide monthly reporting and analyses to leadership team, covering key operational and product metrics and actionable insights that enable effective management and decision-making
  • Collaborate with matrix partners, design and development leaders from our global and Geo teams to create and drive an innovative, agile, accelerated calendar model (“Game Plan Process”) in support of seasonal product and key strategic initiatives
  • Provide day-to-day business operations support and navigation of various corporate processes involving removal of roadblocks to enable speed to market and business success
  • Partner with key stakeholders in designing internal communication strategy to drive elevated leadership voice in messaging and branding for Café Meetings, new tool roll outs, training, key initiative announcements, etc
  • 5-7 years' experience in product creation, business analysis, business management
  • Excellent cross-team collaboration, with demonstrated ability to work across organizations and reporting boundaries to get things done
  • Excellent written and oral communication
49

Business Operations Director Resume Examples & Samples

  • Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products. Shift left to be more proactive and upfront in the development process
  • Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Streamlining and standardizing traditional application specific support activities
  • Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
  • Align Product and Customer Focused priorities with Operational needs
  • Production Readiness Steward: Ensure any new products or product enhancements have the appropriate operational support structure to deliver advertised business outcomes. Elevates any unresolved risk concerns to business technology group executive
  • Business Outcomes Monitoring: Ensure any documented service commitments are monitored, and appropriate mitigation steps taken to restore or maintain service commitments
  • Relentless Focus on Automation and Self-Service: Relentless elimination of manual activities where possible and economically viable. Provide visibility to business technology group executive regarding areas of risk
  • Optimize and Protect Platform Health: Align product and customer focused priorities with operational needs to protect the existing platform and customer experience
  • Service Event Management: Provide oversight to platform service events, with objective to restore service quickly and drive to root cause remediation. Remove friction points during service events for touchpoints with internal and external stakeholders
  • Collaborate with internal teams on: SLA Management/Dashboard reporting; Customer Communications about service events; Customer Temperature communication; Priority Ratings and Production Incident Review (PIR)s
50

Business Operations Director Resume Examples & Samples

  • Currency Transaction Reporting
  • Minimum 10 years demonstrated ability to positively interface with other departments, colleagues, senior management, and customers is required
  • Proven organizational agility with the ability to work across all hierarchical and organizational lines; strong issue resolution skills
  • Ability to work with all levels of employees and have a strong presence enabling effective influencing, interaction, and communication with senior management
  • Strong attention to detail and accuracy; proven ability to produce quality results timely
  • Experience in developing and managing complex processes across multiple sites/geographies
  • Ability to operate effectively in environments that involve constant change and ambiguity; strong organization skills
  • Experience in production, process improvement, process mapping, risk, controls and/or project management
  • Bachelor’s degree or equivalent experience required. Masters or advanced degree in Business/Finance preferred
  • Intermediate to advanced MS Office skills (e.g., PowerPoint, Word, Excel, Access)
  • Experience with analytical and data mining methodologies, trends, and tools
51

Business Operations, Director Resume Examples & Samples

  • Degree qualified with proven track record in similar positions within a Pharmaceutical / Biotech company; Business Operations management background is preferred
  • Proven experience building and managing high-performing teams
  • Extensive knowledge and understanding of contracting, purchasing, invoicing and payment processes and related systems
  • Ability to set and manage priorities, budget, resources and performance targets
  • Project management and relationship management skills essential
  • Continuous process improvement and simplification mindset; 360 degree change management skills
  • Comprehensive knowledge of R&D and drug development process preferred
  • Procure-to-Pay process knowledge
  • LI-MEDI
52

Business Operations Director Resume Examples & Samples

  • Maintain D/TO templates and support D/TO responses 
  • Maintain contract management items 
  • Develop and maintain the IMS and ensure individual schedules are maintained 
  • Maintain the NASA FCMS utilization processes 
  • Deliver, implement, and maintain the Contract Configuration Management Plan 
  • Prepare and submit Financial Reporting of Contractor-Held Property 
  • Execute all activities to meet the reporting requirements defined in FOD SCRs and NF 533 Cost Reporting 
  • Support PPBE reporting 
  • Submit, implement, and maintain Identification and Assertion of Use, Release, or Disclosure Restrictions 
  • Coordinate creation and submission of Environment and Energy Consuming Product Compliance Reports 
  • Ensure hiring actions adhere to TCP or team member TCPs 
  • Update, implement, and maintain the Training Plan 
  • 6 - 10 years of experience with the National Aeronautics and Space Administration
53

Business Operations Director Resume Examples & Samples

  • Lead and manage the company’s growing Life Sciences Research business through the development of business plans and formulation of proactive and directed strategies for both new and existing business
  • Provides research, analysis, and recommendations on the external environment as part of the development of strategic plans for the business unit
  • Analyzes major competitor strategies and identifies and monitors changing patterns of competition and identify areas of opportunities to increase revenue and to strengthen corporate branding/position, marketing, and sales
  • Identify services of value to existing and potential key client accounts. Collaborate with research teams to ensure client satisfaction with our services
  • Prepare sales reports and lead weekly meetings with business development and research teams to qualify and track leads to achieve organizational financial goals
  • Coordinate efforts with marketing team to plan, develop, and produce promotional tools and communication vehicles to support corporate sales efforts and attend and represent HealthCore at industry meetings and conferences
  • Collaborate with research teams to develop proposals and facilitate the contracting process
  • Provides indirect leadership in mentoring and motivating business development sales directors
  • Any other duties as assigned by immediate supervisor
  • Requires a 4-year college degree (Master’s degree preferred), 8+ years of business operations and/or development experience, and 5+ years of progressive direct/indirect leadership responsibilities experience
  • Organizational, analytical, facilitation, consultation, negotiation, persuasion and project management skills required
  • Demonstrated ability to listen to clients’ needs, develop solutions to meet their requirements, and convey value to clients
  • Collaborative and innovative with ability to assimilate knowledge and concepts across functional departments. Works within research operations in conjunction with business development and research teams
  • Superior technical knowledge in all areas of the life sciences industry, with in-depth knowledge of post-approval life sciences (biopharmaceutical) company drug research. Familiarity with late phase research, including pragmatic clinical trial (PCT) studies, preferred
  • Relocation is not required
54

Global Business Operations Director Resume Examples & Samples

  • Managing a global team of c150 with 6 direct reports focusing the team on high performance
  • Oversight of a number of global business processes and their continuous improvement
  • Budget setting and management
  • Driving productivity improvements in finance shared services through leveraging the target operating model and through driving the outsourced BPO to better performance
  • Management of third party BPO contract for value
  • Act as SPOC for Finance on ERP Steerco which defines roadmaps and priorities for IT development
  • Provide transparent reporting/dashboards of performance which are suitable for non financial audiences
  • Strong contributor to the Finance Leadership Team
  • Collaborate with Head of GBS (Finance) to