Director, Business Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the director, business operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

Noavatar-profile
AJ
A Jacobi
Anastasia
Jacobi
191 Beryl Shores
Dallas
TX
191 Beryl Shores
Dallas
TX
Experience Experience
01/2014 – present
Chicago, IL
Senior Director, Business Operations
Senior Director, Business Operations
01/2014 – present
Chicago, IL
Senior Director, Business Operations
01/2014 – present
  • Identifies and implements key operational and performance metrics to measure business performance driving reporting activities. Develops key metrics and measures business performance of the organization against strategic and tactical operational metrics. Develops business models, business cases, and forecasting tools in support of various strategic initiatives
  • Provide coaching and on-the-job training to junior members of the BizOps team
  • Lead development of KPIs/metrics, and operational scorecards to report financial performance, operations performance, product performance, marketing performance, performance management effectiveness. Work across analyst teams in product, marketing, sales operations, and customer operations to coordinate the production and assembly and distribution of timely and accurate reporting
  • Work with peer executives and their teams across the CAI organization especially within product, marketing, sales operations, sales, and customer operations to ensure the timely, complete, and market introduction of new product releases including for example leading the planning and execution of external communications, sales training, operational process implementation for client installation and service and support, updates and changes to performance management practices, pricing, packaging, and associated OEM contracts
  • Assists in developing product roadmaps and identifies new product offerings
  • Work with all Sports and Competition staff and vendors to ensure quailty course builds, judging areas and world-class competition venues
  • Root cause analysis and process improvement for Repair, Truck Roll, Billing & Retention call reasons to drive VOC and First Call resolution
07/2007 – 07/2013
San Francisco, CA
Director, Business Operations
Director, Business Operations
07/2007 – 07/2013
San Francisco, CA
Director, Business Operations
07/2007 – 07/2013
  • Managing, coaching and mentoring direct reports including Ticketing Director, Marketing Director, Events & Entertainment Director, and Finance Director
  • Leading all aspects of quality reviews with senior leadership using KPI centered approach
  • Partnering with across engineering, operations, field, business unit, and CARE to achieve results
  • Engineering, Computer Science
  • Coordinating and integrating the efforts of the Ticket Sales and Marketing departments to achieve the club’s tickets sales and related revenue goals
  • Crafting and executing the team’s budget, business plan and business strategy
  • Stays abreast of changes in the industry and how they impact GSMR, ABDC and our customers
03/2004 – 05/2007
Dallas, TX
Director Business Operations
Director Business Operations
03/2004 – 05/2007
Dallas, TX
Director Business Operations
03/2004 – 05/2007
  • Provide coaching to improve team performance through adoption best practices and measurement systems
  • Deliver high quality slides containing data driven recommendations for Executive Management meetings
  • Provide analysis and recommendation on capacity allocation on oversold Fabs and host Executive level meetings for decision making
  • Bring in external best practices, industry learnings and trends to drive continuous improvement
  • Defines portfolio management strategy, capabilities and standards
  • Provides visibility of performance to senior executives, solutions management leadership team and the wider teams. Lead activities including quarterly business reviews, facilitation of SM Leadership Team communications
  • Align organizational efforts on strategic goals and financial and performance metrics. Helps the company to transform the financial reporting and measurement systems to allow P&L management via various roles
Education Education
Bachelor’s Degree in Business
University of California, Santa Barbara
Bachelor’s Degree in Business
Skills Skills
  • Strong organizational skills; attention to detail
  • Has strong ability to influence peers and management, and to motivate subordinates
  • Possess great organizational skills and attention to detail
  • Ability to effectively lead/manage professionals through business cycles
  • Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Office Suite
  • Ability to communicate information to multiple stakeholders
  • Strong leadership skills
  • Strong presentation skills
  • Strong negotiating skills
  • Ability to resolve issues efficiently and effectively
Create a Resume
1

Senior Director, Business Operations Resume Examples & Samples

  • Responsible for overseeing all aspects of venue management at all Dew Tour events. This will include the development of a Venue Management Plan that includes permits, venue design and preparation, crowd flow and management, safety and security planning, on-site communications, Operations and Logistics staffing, signage and look plan
  • Consult and liase with the General Managers and key stakeholders of all other NBC Sports Ventures events (including Lucas Oil Motocross, Red Bull Signature Series, Pro Beach Volleyball and Spartan Races) on Operations, Logistics and Sponsor Activation plans and strategies
  • Serve as the lead contact with all Government relationships, including City, State, Municipal councils and committees, as well as the lead Operations personnel for all host sites
  • Responsible for managing the overall Dew Tour Operations budget, including each individual event Operations budget
  • Provide consultation, ideation and expertise to the NBC Sports Ventures Sales department regarding sponsorship activation space and activation ideas
  • Evaluates and selects, oversees and directs all vendors necessary for the successful implementation of the Venue Operations plan
  • Ensure compliance with all permit requirements and serve as primary liason to all federal and local agencies including OSHA, ADA, EPA, DOT, Public Safety, etc
  • Responsible for all shipping requirements and oversight of all owned and stored Operational assets
  • Design up-to-date, accurate and comprehensive venue maps to be distributed both internally and to external stakeholders
  • Work with all Sports and Competition staff and vendors to ensure quailty course builds, judging areas and world-class competition venues
  • Source and oversee a venue operations and logistics event staff for each Dew Tour event
  • Work closely with the sponsor management and activation staffs to ensure optimum sponsor inclusion, activation and service
  • Coordinate on-site venue radio communications plan
  • Minimum of ten (10) years relevant experience
  • Minimum five (5) years experience with venue management for major televised sporting events
  • Experience with sponsor management for major televised events
  • Excellent Communication and Leadership Skills
  • Self-Starter, Multi-Tasker, Motivated, Passionate and Organized
  • Energetic Leader with experience in growing effective teams
  • Knowledge and Interest in Action Sports
  • Ability to execute sporting events on snow
  • Creative and current with up-to-date venue management execution
2

Director, Business Operations Resume Examples & Samples

  • Minimum of 10 years of experience in Accounting, Finance, Shared Services or Business Administration
  • Preferred experience in project management
  • Preferred experience in experience with payment processing and leading large diverse receivable operations
  • Requires bachelor degree in Accounting, Finance or Business Administration, or equivalent
3

Director, Business Operations Resume Examples & Samples

  • Administers an annual operating budget for Product Sales
  • Assists in developing sales strategies and marketing plans. Identifies tools to assist with sales activities and action steps to follow in the sales campaign
  • Works closely with training teams for deployment of successful training curriculum
  • Implements advertising and promotional activities
  • Recruits, trains, and provides leadership to Product Sales personnel. Coordinates all logistical aspects of the sales program
  • Deploys incentives and other programs as necessary to achieve critical milestones to success
4

Executive Director Business Operations Resume Examples & Samples

  • Develops long term strategy for scaling business operations, including operations design, vendor selection, process design, resource allocation, and insourcing and outsourcing strategies
  • Oversees business operations capability development, including staff selection and training, vendor negotiations and onboarding, process design and stakeholder management
  • Manages relationships with outsourced operations service providers, and ensures contracts are in place with appropriate SLAs, and that SLAs are met
  • Oversees all day to day business operations functions, and ensures operations deliver world class results
  • Ensures physical sales channels are fully supported, that efficient sales and returns processes are in place, that support tools and reporting system requirements are identified and documented, and that personnel are in place, trained to enable delivery of our sales plans
  • Ensures that supply chain process is in place, and ensures that day to day inventory planning, procurement, and inbound and outbound logistics are managed effectively and efficiently across physical products and POS materials; manages physical product and POS material vendor negotiations, and ensures that clear and controllable process exists for POs, SOWs and RFPs for overall business
  • Ensures that billing processes are designed, and that billing system requirements are identified and documented, and that monthly billing and financial reconciliation process is run efficiently and effectively; manages the collections process; ensures that all processes and systems are in compliance with applicable privacy and security rules
  • Ensures that requirements for ecommerce tools and web platforms are clearly defined and documented, and monitors performance of these activities to ensure uptime and effective and timely transaction processing
  • Serves as part of senior leadership team, and collaborates with technology operations team and 3rd party vendors to ensure that operational system and tool requirements and SLAs are delivered as needed
  • Oversees commercialization activities, and ensures that new product and channel launches are executed on time and within budget; builds and maintains relationships with 3rd party vendors to ensure staff augmentation readiness as needed
  • Supports sales channel operational training and staffing efforts and develops appropriate operational training materials; manages the sales commissions process, including tracking, reporting and documentation
  • Provides overall cross functional, program management and operational coordination support, and ensures that key product, marketing, operations and sales workstreams are coordinated, that key milestones are identified, and manages risk identification and mitigation reporting and resolution
  • Serves as partner to the director customer care, to ensure that customer care strategies are feasible from an operations perspective, and that appropriate connection points between care and operations are identified and managed effectively
  • Ensures that appropriate system requirements are identified and the processes are in place to capture key business data, including sales and operational performance metrics
5

Director, Business Operations Resume Examples & Samples

  • Own all aspects of Convertro’s pricing, including creating innovative pricing structures to accommodate the company’s evolving business relationships
  • Work in partnership with Sales and Client Services to ensure customer pricing and contract terms achieve the company’s growth and profitability goals
  • Manage financial aspects of customer relationships, including contract negotiations, up-sell pricing, suspension of services, and service credits
  • Own the Convertro financial forecast, including revenue and cost assumptions associated with a full P&L
  • Work in partnership with Convertro leadership to develop quarterly/annual targets for each division
  • Liaise with divisional finance department on financial reporting, budgeting and ad-hoc analysis
  • Act as the key point-of-contact for business insight that bridges operational metrics to financial results
  • Work in partnership with Client Services to build a comprehensive program for customer renewals
  • Identify and analyze areas for operational efficiencies within the company’s data and infrastructure, develop recommendations for enhancements, and lead initiatives to execute change based on the those recommendations
  • Define, calculate and report key operating metrics to inform business decisions and optimal execution
  • Refine existing business processes and drive additional automation and efficiency throughout Company
  • BA or BS degree in Economics, Finance or Business Administration. MBA preferred
  • Seven (7) + years of increasing responsibility in finance and/or operations
  • Experience with SalesForce CRM
  • Exceptional financial modeling skills
  • Ability to conduct analysis and then lead execution based on that analysis
  • Broad knowledge of financial practices and business
  • Strong leadership skills and competencies: business vision, analytics, creative thinking, accountability for results, client focus, cross-organization collaboration
  • Desire to work in a fun, fast-paced environment
6

Director, Business Operations Resume Examples & Samples

  • Strategic Insight – Monitor, analyze and report operational and performance drivers across the business that support our overall GTM. Includes insight into data, working with analysts, key customers & partners and other important stakeholders across the business to optimize and refine plans to drive and deliver better efficiency, value and of course revenue to the business
  • Business Planning – Working with Digital SLT and key stakeholders, this person would work with cross-functional leaders in Sales, Operations, Finance, Marketing, Support, Product, etc., to prepare and align monthly, quarterly and yearly, mutually agreed upon business plans aligned with the revenue objectives of the company. This would include resource planning, forecasting, operational goal setting, monthly business reviews, etc
  • Operational Reporting – Build and own all performance related scorecards and operating model. This person would drive the data gathering/aggregation, analysis, data presentation, and distribution of reporting to assist and enable operational scalability, service and support excellence. This includes the understanding the data drivers behind the business and continuously improving the reporting based on these insights
  • Business Process Improvement – Providing scale and efficiency to the overall business as it relates to the core functions of our Digital GTM. This person would need to leverage internal and customer-facing processes, systems, data reporting, and analysis to help scale for growth
  • Collaboration/Partner – This Practice Area is a matrix org so this individual must be able to influence and cross-collaborate with all other teams across the business to build and improve reporting and operational excellence
  • EXPERIENCE/EDUCATION : An MBA and 5 – 7 years of increasingly responsible and complex work experience in business management, operations and/or strategy required. At least two years of prior supervisory experience is highly desirable. A professional background including experience planning and managing strategic and operational projects is also desired
  • PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Occasional domestic travel less than 20%
7

Director, Business Operations Resume Examples & Samples

  • Evaluates actual results against expected performance and communicates areas for improvement
  • Collaborates with other operational departments such as tech ops, construction, business services to ensure resources are available to support their daily needs and special projects
  • Hires, trains, evaluates, coaches, and counsels staff
8

Director, Business Operations Resume Examples & Samples

  • *PLEASE NOTE THIS POSITION IS LOCATED IN BERLIN, GERMANY
  • Spearhead the development, communication and implementation of effective growth strategies and processes
  • Managing, coaching and mentoring direct reports including Ticketing Director, Marketing Director, Events & Entertainment Director, and Finance Director
  • Crafting and executing the team’s budget, business plan and business strategy
  • Direct company operations to meet budget and other financial goals
  • Responsible for the measurement and effectiveness of all processes internal and external
  • Provides weekly and monthly business reports to team MD and AEG Senior Management
  • Coordinating and integrating the efforts of the Ticket Sales and Marketing departments to achieve the club’s tickets sales and related revenue goals
  • Coordinating and integrating the efforts of the AEG Global Partnerships department, Marketing & Events department to achieve the club’s Sponsorship and Premium revenue goals
  • Negotiate, Manage and Monitor the agreement with the team’s official Merchandiser and ensure proper coordination with Marketing and Finance teams
  • Oversee the development of the Customer Database and CRM activities in order to support ticketing revenue objectives
  • Ensure that the Eisbaren remain a league leader in marketing strategies and game day experience by fully leveraging all aspects of the state of the art arena while controlling costs
  • Oversee all costs control procedures, develop and implement cost reduction procedures
  • Cultivate and maintain relationships with colleagues at other AEG divisions including at the Arena and the Entertainment District
  • Experienced leader and senior executive with appropriate senior-level experience
  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image
  • Strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus
  • Intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
  • Good educator who is trustworthy and willing to share information and serve as a mentor
  • Excellent negotiator who is experienced in contract development
  • Personal Accountability - Not afraid to make tough decisions, gains input from others and moves decisions forward in the organization
  • Results Oriented - Drives the team and the organization for results in order to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situation
  • Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
  • Managing Processes - Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
  • Bachelor’s degree in Business or related field from accredited four-year college or university
  • Minimum of 7-10 years experience working with a professional sports organization. The ideal person will bring major league concepts to this team
  • Superior communication skills, collaborative with strong leadership and interpersonal skills
  • Proven track record in sponsorship and/or ticket sales – in terms of both personal accomplishments and leading successful sales teams
  • Experience managing a diverse staff of both full-time and part-time employees
  • Highest level of personal and professional integrity and ethics
  • Willingness and ability to work long hours, including holidays and weekends as required
  • Fluent in German and English preferred
  • Need to commit to relocation in Berlin for at least 3/5 years
9

Director, Business Operations, Nytlive Resume Examples & Samples

  • Preparing budgets and financial plans for the individual conferences and event series as well as for the overall business and monitoring performance against plans
  • Managing vendor contracts, including negotiating terms, working with legal, and ensuring proper execution
  • Continually assessing the business and creating and managing related NYTLive reports, including weekly updates, sponsorship/sales reports, sensitivity analyses, etc
  • Serving as the NYTLive liaison to key internal departments such as Finance, Legal, international offices, Advertising, Marketing, and others. The Director of Business Operations will also participate actively in strategic planning
  • Financial Planning & Reporting
  • Collaborate with NYTLive team on strategy and assumptions for three year plan; develop individual line of business and consolidated financials including individual conference/consumer event P&Ls, sensitivity analyses and scenario planning
  • Oversee financial performance for all NYTLive conferences and events, update NYTLive P&Ls, prepare and update forecasts for all lines of business
  • Develop presentations and provide financial information and analysis for senior management
  • Assist team in evaluating impact of pricing and various production options on conference/event budgets and performance
  • Collaborate with Finance on monthly closings, including identifying required accruals
  • Sponsorship Oversight
  • Collaborate with sales team and legal counsel to develop sponsorship agreements, review, negotiate and approve terms
  • Ensure sponsorship invoices are prepared and issued
  • Work with sales teams and Finance to ensure proper recording and recognition of sponsorship revenue
  • Expense Oversight
  • Work with project managers to identify and select key venue and vendors and negotiate agreements; draft/review vendor agreements, including terms and conditions and facilitate review by legal counsel
  • Review vendor invoices and supporting documentation; approve payment of invoices
  • Work with project managers, financial and the Shared Services Center to trouble-shoot vendor inquiries
  • Identify opportunities for operational and process improvements
  • Provide guidance to NYTLive team across all areas of operations and financial planning
10

Senior Director, Business Operations APJ Resume Examples & Samples

  • Live Ahead of the Numbers - drive APJ's Pipeline, leveraging key Company systems (including Salesforce.com and AnaPlan) to support the management of the APJ business, ensuring due focus and adoption of Pipeline Health measurements and accountability in aligning Field responsibilities with the Company's selling methodologies. As a result, Operations must represent reliability in providing recommendations on internal Business Commitments, projections and in summarising with concise and analytical commentary; Operations Leader must be able to represent the Corporate SVP and GM of APJ on calls and in meetings with Corporate Executives
  • Facilitate within APJ and in partnership with Finance, an effective and proactive Business Planning cadence including enabling key cross-functional and Regional input, clear and concise messaging in presentation to the Company and driving improvements in Territory Capacity Planning, Account Allocation, Quota Setting as a result
  • Oversee Quarter End; Keep Finger on the Pulse; escalation point for Bookings and Ordering issues; running quarter end cadence, daily summaries and Pending (Order Error) Log close
  • Proactively review Sales processes, in partnership with Global teams, and influence / drive initiatives and related adoption of them that enhances VMware APJ's "ease of doing business" and promoting greater Field productivity
  • Demonstrate Commercial nous and acumen to take responsibility to review and approve all special pricing and conditions on behalf of Corporate SVP and GM of APJ; this includes Enterprise Licence Agreements, Special Pricing Forms and Global Deployment approvals; work in partnership with Company leadership to promote Company policies and practices within APJ and to derive Commercial Solutions for the Field that enable accelerated Go To Market performance as VMware APJ evolves its Business Models and expands its Product portfolio
  • Direct Management of APJ Functional Operations and Regional Operations Business Partnering teams (each led by Director level experienced Operations professionals); motivate the development of this team and continue to promote a positive Community spirit across APJ Operations in full support of VMware's EPIC values
  • Participate actively in APJ Leadership team meetings, taking responsibility for all Operational matters and actions and providing key updates to the Leadership team
11

Director Business & Operations Resume Examples & Samples

  • Directs the development, implementation and maintenance of effective communication channels and mechanisms within the work group and department, with the client business unit/department, and with procurement and legal departments
  • Creates exceptional partnerships with business partners, GT leadership, and communities of interest to drive fully informed visioning, planning, and decision-making of all parties regarding technical strategies, initiatives, and projects
  • Manages partnerships with internal and external service providers. Forges strong relationships and efficient work processes with internal and external technology service providers that enable GT to expand the current value proposition of services
  • Leads and participates on complex project teams representing Starbucks to outside suppliers
  • Consults with department leadership team to identify areas for improving business performance to achieve operational and financial goals
  • Directs activities to identify business improvement opportunities that result in increased customer satisfaction, product quality, efficiency, reduced costs, process improvements, and reduced cycle time across GT
  • Monitors PPM and GT Business Operations trends and changes in the industry; recommends and leads associated improvements
  • Works with GT leaders to identify and frame their priorities aligned with company and GT strategic initiatives
  • Managing IT portfolio process, (10 years)
  • Executive Level Interactions, (10 years)
  • Developing and implementing leading edge policies and processes, (5 years)
  • Technology Business performance management, (5 years)
  • Ability to manage a diverse work team
  • Ability to develop process improvements and manage projects
  • Ability to provide broad-based technology, business and financial expertise in development and execution of sourcing and partnering methodologies and processes
  • Proven ability to manage and coordinate global, matrixed teams
12

Senior Director Business Operations Resume Examples & Samples

  • Manages and monitors Alliance & Partnership (A&P) initiatives, provide strategic and tactical guidance across departments so they can effectively deliver on initiatives, facilitate inter-HMH communications and work streams, and oversee cross-functional project management
  • Collaborates with department directors to define operational procedures and implement process changes that ensure A&P relationship efficiency and quality delivery
  • Ensures all A&P initiatives remain on schedule with accurate milestone tracking and proper utilization of resources
  • Builds and maintains reports for the executive leadership team and directors, such as initiative progress and partner performance tracking
  • Supports A&P staff by helping them daily with process related requests
  • Develops business case and resource estimates for cross-functional deliverables
  • Serves as the key liaison between A&P, Sales, Product, Content and Technical groups to communicate and influence the A&P strategy by managing resources/deliverables in cross-functional teams, and sustaining the overall vision
  • Leads the long term strategy of operations for A&P; utilizes feedback from A&P leadership, Sales, Product, Content and Technical Groups on the quality of services from operations to recommend performance improvements of the services and processes
  • Oversees the operational delivery/implementation of the A&P goals and objectives
  • Understands key business drivers and ensures alignment to strategy and business/financial goals of HMH, with a strong emphasis on external customer satisfaction and alignment to partner and alliance objectives as initiatives are defined and plans are built and prioritized
  • Drives operational excellence through development and execution of operational policies and procedures
  • Develops and cascades best practices for the operations and systems needed to optimize the A&P team’s performance and results
13

Director, Business Operations Resume Examples & Samples

  • Analysis of sales and sales productivity trends to understand drivers of the business
  • Analysis of sales drivers across regions and channels
  • Create executive level decks analyzing monthly sales results by channel for SMB and Enterprise
  • Present acceleration tactics to increase sale and sales productivity
  • Work with channel leaders at HQ and in the field to understand drivers of performance vs. budget
  • Work with channel leads and Business Services finance to forecast and budget
  • Ad hoc analyses on channel optimization, new channel creation
  • Create business cases to evaluate new sales opportunities
  • Work with finance reporting on rep level reporting
  • Work with team to create and summarize sales coaching performance
  • Work with large sets of Salesforce data to understand and summarize business trends in Enterprise market
  • Reviews marketing plans to ensure maximum sales volume is at minimum cost for all lines of business
  • Oversees the daily activity reports and reporting trends
14

Senior Director, Business Operations Resume Examples & Samples

  • Lead BizOps projects in support the North America leadership team
  • Define, manage and embed new BAU processes in support of the business
  • Manage project-related daily interactions and communications with functional leaders across the North America organization
  • Support the production of executive presentations, speeches, FAQs, etc. for various Visa events
  • Provide coaching and on-the-job training to junior members of the BizOps team
  • 10+ years of experience. Management consulting, business operations and payments industry experience strongly preferred
  • Exceptional problem solving skills, able to multi-task and manage competing priorities
  • Intellectually curious about the payments industry and the cards business
  • Ability to influence decisions of others, including senior management and clients
  • Composure and clarity required to interact with senior management, executives, senior clients, etc
  • Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations and solutions
  • Team oriented, collaborative and diplomatic
15

Director, Business Operations Resume Examples & Samples

  • Responsible for developing strategic priorities within the Finance field operations organization; capital, supply chain, field collection, and support functions
  • Maintains operational financial focus and engages where necessary to drive operational efficiency across multiple business units
  • Responsible for oversight, maintenance and management of internal control environment within the finance support organization
  • Fosters collaborative relationships with other business units and is able to influence positive business outcomes
  • Maintenance, care and development of an employee culture focused on customer service and inclusion
  • Partners with other finance department teams to support financial P&L results
  • Focuses energy and time in business critical initiatives in support of the region
  • Will be responsible for oversight or project management for business initiatives
  • Establishes evaluates and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed
  • Collaborates with cross functional groups to propose and manage creative solutions for improving coordination collaboration and communication. Forecasts maintains and secures appropriate company assets
  • Coordinates and drives cross functional initiatives proactively identifying dependencies and driving issues to resolution. Oversees expense budgets for unit
  • Collaborates with other operational departments such as tech ops construction business services to ensure resources are available to support their daily needs and special projects
  • Hires trains evaluates coaches and counsels staff
  • Regular consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) as necessary
16

Senior Director Business Operations Resume Examples & Samples

  • 10+ years of progressive operational experience, business development or related healthcare industry services experience
  • 5 years progressive leadership experience
  • Previous experience working with global teams cross functionally in a matrixed organization
  • While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers
17

Associate Director Business Operations Resume Examples & Samples

  • Key Administrator and process contact for each system for the business units
  • Support business units with access, system issues and necessary enhancements
  • Manage system process and system migration transferring therapeutic areas where needed, including partnering with alliance partners where necessary
  • Desire to understand end to end processes, assess bottlenecks, effectively execute improvements and manage associated change management
  • Manage all phases of the various initiatives within each system area
  • Prepare data analysis
  • Create reports & dashboards
  • Provide customer service and training for all system users
  • Ensure accurate and timely Transparency reporting
  • 7+ years managing projects
18

Director, Business Operations Resume Examples & Samples

  • Assist the Executive Director with the preparation of chapter budgets and forecasts submitted to the Home Office
  • Assist the Executive Director in analyzing program/chapter financial results
  • Bachelor's Degree in Accounting or Finance
  • 7+ years of senior level financial experience
19

Director, Business Operations Resume Examples & Samples

  • Stays abreast of changes in the industry and how they impact AmerisourceBergen Drug Company and our customers
  • Utilizes the centralized resources within Business Operations to provide answers & solutions for the assigned sales/business segment
  • Understands business goals and recommends new approaches to effect continual improvements in business objectives, productivity and development
  • Works collaboratively to ensure provision of reporting, analytics & business intelligence to support strategic & tactical sales initiatives
  • Leads development of communications to provide segment team members with key messages to assist with customer interactions; and to understand internal initiatives impacting ABDC and/or associates
  • If supporting sales segments, develops the annual development and execution of the sales enablement strategy including specific tactics to help drive clear and consistent sales conversations across the organization
  • If supporting sales segments, provides strategy guidance and project management for the annual sales playbook. Serves as a liaison for vendors/external partners
  • If supporting sales segments, works closely with sales leadership and the entire sales organization, as well as supporting roles, to understand key sales drivers and provide counsel on enablement tactics
  • If supporting customer service segment, participates in development of continuing education and associate engagement initiatives
  • Plays an active role in proposal development and coordination
  • Manages initiatives and meetings for the Sales Advisory Council. Solicits feedback and works with the SAC to implement solutions on behalf of the sales team
  • Serves within various PMOs in support of the business and Business Operations functions
  • Manages the alignment of sales tools such as ProofPoints Reviews and analyzes business data to identify trends and recommend solutions
  • Works closely with Sales Support Managers and Project Managers to coach and mentor in order to enhance performance
  • Attends segment management meetings on a regular basis to provide updates on relevant Business Operations initiatives and developments
  • Participates in Business Operations leadership meetings to provide updates on relevant sales/business segment initiatives and developments, and to communicate the needs of the sales/business segment
  • Leads and supports broader Business Operations initiatives and projects for assigned segments
  • Builds rapport with associates in order to determine best practices and needs of the organization, particularly as it relates to sales enablement
  • Must be willing to travel as required (up to 35% of the time)
  • Ability to synthesize internal client and customer needs into ABDC strategies and tactics; keen listener and observer
  • Ability to build consensus through strategic vision and outstanding verbal, written, and interpersonal communication skills
  • Champion organizational change initiatives in a way that helps team members understand, appreciate and support
  • Thorough knowledge of AmerisourceBergen's business segments, policies and procedures
  • Ability to resolve issues efficiently and effectively
  • Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Office Suite
20

Director Business Operations Resume Examples & Samples

  • Collaborate with internal stakeholders to provide portfolio oversight, developing accurate measurement of results, financial outlooks, capacity plans for resources, and overall strategic workforce planning
  • Establish and maintain critical business processes with a high degree of productivity, efficiency, and scale
  • Defines portfolio management strategy, capabilities and standards
  • Ensures methodologies and tools for Solutions management lifecycle are maintained, enhanced and promoted across the Retail division
  • Provide coaching to improve team performance through adoption best practices and measurement systems
  • Implements and maintain tools and processes to facilitate innovation, quality and time-to-market
  • Provides visibility of performance to senior executives, solutions management leadership team and the wider teams. Lead activities including quarterly business reviews, facilitation of SM Leadership Team communications
  • Align organizational efforts on strategic goals and financial and performance metrics. Helps the company to transform the financial reporting and measurement systems to allow P&L management via various roles
  • Drives the organization to coherent pricing frameworks and models utilizing completive intelligence
  • Lead selected strategic initiatives across Retail operating as the VP’s representative
  • Master Degree, preferred
  • 10-15 years of related experience
  • Extensive experience in managing across all functional areas in a heavily matrixed employee environment
  • Strong operational and organizational skills and effective team engagement
  • Positive, proactive, “We’ll find a way,” attitude. Balanced strategic and tactical approach
  • Proven ability to apply structured problem solving
  • Strong influencing skills. Proven ability to influence teams inside and outside of SM, across roles and functions, and at multiple levels in the organization
  • Executive presence and proven ability to present strategic information to a broad range of audiences. High degree of emotional maturity
  • Program management leadership and experience to ensure successful execution
  • Attention to detail and ability to execute against aggressive deadlines
21

Senior Director Business Operations Resume Examples & Samples

  • Experience with front, middle and back office activities desired (e.g. trading, analytics, risk management, data operations, clearing & settlement)
  • Experience with market data technologies desired (e.g. Bloomberg, Eikon, Factset terminals)
  • Experience with analytical/statistical packages desired (e.g. R, S+, SAS, Mathematica)
  • Experience with programming languages desired (e.g. C++, Java, Perl, Python)
  • Experience with data quality and governance processes desired
  • Innovative thinking to challenge status quo for improvements in operational efficiency
  • Ability to think independently and to see the “bigger picture.”
22

Director, Business Operations Resume Examples & Samples

  • Manage key operations
  • Requires 10+ years’ of prior business, operational or financial analysis experience in the enterprise software industry, with a financial services company, or with an internet software company
  • 7+ years supervisory/leadership experience
  • Advanced knowledge of business unit’s products and services
  • Strong knowledge of business unit’s industry
  • Advanced knowledge of Experian IT infrastructure, services, and emerging technologies
  • Strong process and data modeling
  • Strong knowledge of business systems applications programming
  • Supervises and manages subordinates. Hires, terminates, evaluates and administers compensation and human resources actions. May provide input on hiring decisions in other areas
  • Manages a team or department and has responsibility for results, costs, methods and staffing
  • Builds a team that demonstrates results
  • Initiates projects, develops project proposals and plans work execution
  • Motivates direct reports
  • Resolves conflicts within team
  • Fosters relationships with other functional team leaders and managers
  • Motivate and create sense of purpose with clear vision, inspiring teams to overcome obstacles
  • Ensures teams’ missions are aligned to the company’s mission. Maintains process focus
  • Provides effective leadership and clear direction to technical staff members on assignments/tasks
  • Facilitates team/department meetings
  • Drives team’s open communication environment and ensures timely flow of information, ideas and solutions
  • Initiates efforts to overcome team barriers
  • Coordinates activities/efforts of internal organizations, external vendors and/or customers
  • Sets schedules and ensures adherence to them
  • Plans and achieves organization’s overall business goals
  • Influences direction, decisions, outcomes through presentations to various levels of staff and management within the company
  • Provides significant input into company’s technology strategy
  • Communicates effectively in English in written and verbal form
  • Write reports with correct grammar, punctuation, spelling and good structure
  • Read, analyze, and interpret complex, technical and business documents
  • Effectively presents information, ideas, perspective, and thoughts to peers, team members and all levels of management, vendors and customers
  • Speaks effectively one-on-one and in large group situations
  • Reads, analyzes, and interprets technology journals
  • Develops and approves processes and ensures that others follow processes that have a broad business impact
  • Effectively presents and defends data to team/department/BU(s)
  • Collaborates and communicates effectively in team environment to ensure achievement of common goals and results, significantly influencing team’s direction and results. Contribute to effectiveness of team(s) that integrates multiple functions/disciplines and has broad business impact
  • Acts responsively and flexibly to meet challenges
  • Develops and maintains effective working relationships with internal human resources and external contacts even if they have competing priorities and viewpoints
  • Maintains confidentiality as required on product plans, customer plans, intellectual property, etc
  • Develops and gives effective presentations to corporate/group management
  • Models high standard for effective interaction with inter/intra functional teams
  • Has strong ability to influence peers and management, and to motivate subordinates
  • Regularly interacts with executives and/or major customers
  • Interactions frequently involve special skills, such as negotiating or attempting to influence senior level leaders regarding significant organizational matters
  • PC, Keyboard, Computer Notebook, Phone, FAX, Copier
  • Word, Excel, PowerPoint, Internet, Email
  • Add, subtract, multiply, divide
  • Calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
  • Work with mathematical concepts such as probability, statistics, algebra and geometry
23

Director, Business Operations Resume Examples & Samples

  • Stays abreast of changes in the industry and how they impact GSMR, ABDC and our customers
  • Utilizes the centralized resources within Business Operations to provide answers & solutions for GSMR
  • Leads development of communications to provide target audiences with key messages to assist with customer interactions; and to understand internal initiatives impacting GSMR, ABDC, and associates
  • If supporting segments with sales responsibilities, develops the annual development and execution of the sales enablement strategy including specific tactics to help drive clear and consistent sales conversations across the organization
24

Director, Business & Operations Resume Examples & Samples

  • 10 plus years work experience with fine, vintage, estate, or artist jewelry,
  • Management or specialist roles in an auction house, luxury goods business, arts and gallery management, retail/fine jewelry, niche small business
  • Graduate degrees in business, art history, design or related fields
  • Excellent tech and computer skills including Mac, Microsoft Word, Filemaker Pro, Excel, Squarespace, Shopify
  • Luxury Goods sector experience
  • Excellent internal and external communications skills and ability to write and speak well
  • GIA qualified
  • Prior HNW client relationships
  • Social Media and communications expertise
  • International exposure
  • Italian, French, Spanish language
25

Senior Director, Business Operations Resume Examples & Samples

  • As lead for the Xfinity Home Business Unit, define the strategy for the divisional inbound & outbound call based sales channel to meet the goal for budgeted connects for Xfinity Home Security
  • Collaborates with cross-functional teams to launch new services, features and enhancements on time and within budget. Serves as a subject-matter expert for assigned products
  • Collaborate with Sales, Marketing, Product, Business Ops, Tech Ops, National Customer Operations, and other stakeholder groups to identify opportunities to drive incremental Xfinity Home Security connects
  • Assesses needs and opportunities for new products through research and feasibility analysis. Manages, gathers, and analyzes competitive intelligence data for product lines
  • Develop strategies and business case for new initiatives, secure executive approval and develop execution playbook for project rollout
  • Identifies and gathers potential product ideas, technologies, and business opportunities that can be integrated into the current product line and recommends exploration of future products and opportunities
  • Develop strategy for transition from conventional Phone based support to Self and Chat support
  • Participates in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning and pricing strategies
  • Root cause analysis and process improvement for Repair, Truck Roll, Billing & Retention call reasons to drive VOC and First Call resolution
  • Drive best in class operational metrics working with all cross functional teams (e.g., contact rate for billing and retention, trouble call rate, cancel rate, churn, cost/call)
  • Develops and manages product offerings to customers as well as working with other groups within the company to develop and support cross-functional strategy and product rollouts
  • Serve as operational readiness / change management lead, developing and managing cross functional plans to support launch of new products, services and platform enhancements for Xfinity Home
  • Assists in developing product roadmaps and identifies new product offerings
  • Develops goals, budget and strategic business plans. Recommends ways to expand sales and profitability
  • Develop strategy to continuously improve and enhance operational efficiency and effectiveness across all operational areas (Revenue Assurance, Provisioning, Equipment Returns)
  • Proactively communicate to executive team identified process gaps, develop and oversee end-to-end service assurance model (escalation paths, demarcation points, etc.)
  • Manages the product planning and scheduling process according to sales volume, inventory requirements and materials availability
  • Partner with procurement & legal team to negotiate pricing and contract terms for new and existing vendor relationships
  • Partner with various teams to exceed budgeted financial targets for operations (cost of acquisition, cost to serve
  • Establishes and implement policies and procedures needed to achieve goals. Develops, mentors, and trains Specialists to ensure department work performance and objectives are met
  • Generally requires 12+ years related experience. Experience in Operational Readiness, Change Management, Business Operations or Partner Management with proven people and project management leadership skills, strongly preferred
26

Director, Business Operations Resume Examples & Samples

  • Thought leadership, project management and real-time execution of critical strategic initiatives alongside top management
  • Relentless focus on metrics to drive accountability and measure impact of automation efforts
  • Define creative solutions using salesforce.com and other automation tools to simplify sales processes and increase sales efficiencies
  • Drive implementation of automation tools including launch, adoption and optimization process
  • Inform tool design and adoption process as the definitive expert on workflow creation and process improvement
  • Responsible for the strategy and vision, and the architecture of a global deployment of salesforce.com
  • Collaborate with several business stakeholders to determine the best way to re-engineer and consolidate multiple salesforce.com organizations into one instance that is being newly built from the ground up (approx. 2000 licenses)
  • Ability to organize, motivate and lead 9 high quality professionals to drive consolidation and automation of SFDC throughout AOL
  • Provide tactical leadership to ensure focus, alignment and execution of high priority initiatives
  • Exceptional, results-driven and focused project manager, combining a quantitative outlook with the ability to lead and motivate a team
  • 5 plus years of experience at a leading strategy consulting firm, specifically working on large scale automation and implementation projects
  • 2-5 years of experience involving media, advertising, sales, strategy development or process re-engineering is a plus
  • 3 plus years of Salesforce.com experience is a strong plus
  • Entrepreneurial leadership experience, exposure to high growth, mid-sized enterprises, experience with building sales capabilities or process re-engineering are all strong pluses
  • Thought leader with track record of identifying and implementing technology solutions
  • Highly rated leadership and people management skills
  • BA/BS in a quantitative discipline (e.g. sciences, engineering, economics, accounting, operations research, business) with high GPA
  • Relevant higher degrees such as an MBA or CPA from a leading school are advantageous but not a requirement
27

Senior Director, Business Operations Resume Examples & Samples

  • Lead BizOps projects in support of the North America leadership team
  • 15 years of experience, including extensive experience in payments
  • Management consulting, business operations and payments industry experience strongly preferred
  • Highly organized. Intellectually curious about the payments industry and the cards business
  • Strong communication and project management skills, including mastery of relevant tools like PowerPoint, Word, etc
  • Proven experience leading projects and delivering against commitments and timelines
28

Associate Director, Business Operations Resume Examples & Samples

  • 7+ years of related experience. Bachelor’s degree
  • Strong customer service, interpersonal, organizational, analytical, human resource management, and communication skills necessary
  • Proven ability to provide advice and counsel across a complex organization
  • Detail-oriented, organized, responsive, ability to multi-task and proven planning and project management skills
  • Professionalism, experience with and commitment to providing excellent service, strong judgment and ability to be flexible in a constantly changing environment, high standards for accuracy and attention to detail, and sensitivity to confidential information
  • Demonstrated commitment to building and sustaining relationships at all levels of the organization, effective team player
29

Director, Business Operations Resume Examples & Samples

  • Excellent leadership, organizational, communication, customer service, problem solving and interpersonal skills
  • At least 8 years of experience in a technology setting (DevOps, Engineering or Operations)
  • Experience in supporting business objectives in a partnered/outsourced model (offshore vendor management) is a plus
  • Strong hands-on technical experience (for example: Linux, Networking, Java, SQL)
  • Greenfield experience creating teams, tools and processes is preferred
  • Ability to support off hours escalations for major outages
  • Solid understanding of all applications, equipment and software currently being used throughout the company
  • Understanding of cable and IP technologies is a plus
  • Ability to effectively identify, triage and drive resolution of incidents, assist in change management and deployment support
  • Open to relocation
30

Director, Business Operations Latam Resume Examples & Samples

  • Lead LatAm regional Business Operations team ensuring activities are aligned with Commercial objectives and are regionally/globally consistent
  • Formulate the Business Operations strategy for LatAm and align with the LatAm Business Units
  • Formulate the Business Plans for new market entries and lead the process of establishing new affiliate
  • Develop, implement and manage integrated business planning process to support new product launches in the region serving as LATAM liaison with corresponding Global TA Launch excellence team
  • Provide objective assessments of progress and barriers to launch progress
  • As responsible of regional commercial insights and business analytics will provide effective leadership working across functions and sites to ensure competitive information is easily and readily available on products, disease areas and market data
  • Blend analytical, marketing, sales, and/or TA expertise and bring a “consultative” approach to the business
  • Ensure incorporation of local market research, managed markets, and other insights into regional forecast assumptions
  • Develop regional forecasts across BUs and facilitate communication to global forecasting team
  • Develop, in collaboration with LATAM Commercial Leads, the Sales Force Effectiveness guidelines and governance standards applicable in the region
  • Liaise with LATAM Commercial Leads and local Director, Sales to share best practices and address queries and issues on Sales Force Effectiveness
  • Identify and recommend changes in strategy, resource allocation, and/or training if field force is not meeting performance goals
  • Drive regional Incentive compensation design in coordination with Human Resources, LATAM Commercial Leads and Global Business Operations
  • Lead business informatics in the region; ensure the data governance and integrity across the LATAM markets and lead business requirements for data integration and reporting/analytics
  • Lead development and implementation of automated reporting and dashboard processes at regional and local level
  • Act as liaison between Global / Regional Supply team and LATAM commercial organization
  • Build and manage effective teams (recruit, train, develop, etc.)
  • 10+ years’ relevant experience in pharmaceutical/biotech industry with background in LATAM geographic expansion, launch readiness, forecasting / business analytics, market research, sales management, marketing and supply & distribution
  • Demonstrated proficiency in business management with strong analytical skills and decision making
  • Ability to think strategically and understand tactical implications
  • Ability to lead and drive change in a global international environment
  • Experience in multi-countries project management and multi-cultural environment required
  • Experience leading teams and working cross functionally
  • Demonstrated success in collaborating across an organization
  • Solid understanding of pharmaceutical databases and research and statistical methods
  • Extensive knowledge of sales force excellence and best practices
  • Experience with IC plan design across all stages of product lifecycle
  • Experience in supply & distribution across LATAM markets
  • Fluent in English and Spanish and/or Portuguese
  • Prior experience in rare disease a plus
  • Experience in new market entries is a plus
  • Proven leadership and people training/coaching
  • A strong sense of entrepreneurship with demonstrated networking and influencing capabilities
  • Must demonstrate an energy and enthusiasm which brings a positive approach to all challenges and fosters the idea that nothing is impossible
31

Director, Business Operations Resume Examples & Samples

  • Data centered approach for establishing, evaluating, and implementing performance metrics
  • Identification and implementation of strategies to drive betterment
  • Partnering with across engineering, operations, field, business unit, and CARE to achieve results
  • Understanding and improving systems and processes
  • Understanding and leveraging learnings from other quality programs
  • Leading all aspects of quality reviews with senior leadership using KPI centered approach
  • Collaborates with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication
  • 7*24 availability centered in Philadelphia
  • Bachelor's Degree or Equivalent in Engineering, Computer Science, Business, Physics, Engineering, or Computer Science,
  • Masters preferred
  • A minimum of 10 years related experience
  • Strong working experience in Commercial services, Metro-Ethernet, Voice, Field, CARE Operations, SDN, and technical roles
  • Knowledge of HFC and fiber based networks
  • Demonstrated ability to lead through others
  • Data centered approach
32

Director Business Operations Global Repository Services Resume Examples & Samples

  • Bachelor’s Degree required in Engineering, Computer Science, Business or Finance
  • Substantial relevant professional experience within Financial Services
  • Demonstrable operational management experience; including leading crisis management and escalation resolution
  • Demonstrable financial services industry (derivatives markets a plus) experience
  • Non-developer practical knowledge and detailed understanding of IT system architecture, design and execution
  • Services/software business experience a plus
  • Business line (or unit) management experience a plus
  • Working knowledge of Agile, Lean and/or Iterative Development Methodologies
33

Senior Director, Business Operations Resume Examples & Samples

  • Manages key business operations activities and continuous improvement of processes. Directs process and reporting activities for organization and/or divisional/country to include financial, productivity, quality compliance, training, efficiency, etc. Oversees all intelligence provided to senior management
  • Identifies and implements key operational and performance metrics to measure business performance driving reporting activities. Develops key metrics and measures business performance of the organization against strategic and tactical operational metrics. Develops business models, business cases, and forecasting tools in support of various strategic initiatives
  • Drives operational inefficiencies, best practices and other improvement initiatives with senior management and operations teams. Acts as customer advocate for processes, metrics, measurements and tools developed for management of the business
  • Interfaces and collaborates cross-functionally to maintain communication among business groups. Develops overall objectives and long-term goals of the organization
  • Develops of and manages the execution of systems process and best practices to drive consistency and efficiency in managing the business. Oversees project plans to roll out new/enhanced process, systems, and /or best practices
  • Manages the activities of a broad functional area, division and or country. Responsible for developing and administering budgets, schedules and performance standards for organizational unit. May oversee the work of vendors and cross-functional project teams
  • Performs other duties as required
  • Person must have demonstrated passion and track record of leading changes
  • Customer service skill
  • Strong ability to influence at all levels
  • Deep understanding of EMC's Field organization: Appreciation for how field operates, inclusive of partners, in order to support sales through influence
  • "Agent of change" as member of Leadership team: Person must have demonstrated passion and track record of leading changes. Must be committed to continuous improvement and relentless desire to maximize relevance of efforts both the Ed Services organization, as well as the larger EMC
34

Director, Business Operations Resume Examples & Samples

  • Develop strategic direction and plans as a member of the sales force senior leadership team
  • Engage in strategic and directional planning as a member of the Sales Force Senior Leadership Team
  • Maintain an active network of field contacts to enable current input into HQ related events and projects
  • Maintain an active network of field contacts to enable cross functional and relevant input into HQ and back out to the Field
  • Direct and lead the Field Insight/Advisory Council
  • Conduct field coaching visits and Town Halls
  • Actively mentor field and HQ colleagues
  • Participate in hiring and selection of RBMs and HQ based roles when appropriate
  • Participate in hiring and selection, where appropriate, of both future Field and HQ colleagues
  • Serve as field contact for updating quarterly incentive compensation presentations
  • Bachelor's Degree is required. MBA, or pursuance of one, is preferred
  • 2+ years experience in a field support analytics role (such as Operations, Field Management or Analyst) or the equivalent
  • 5+ years previous pharmaceutical sales management experience or similar role required
  • 4+ years’ experience in pharma/health care industry in a sales, sales operations, training, field management, managed care or other operational excellence position equivalent
  • Previous marketing experience a plus
  • Proficiency with Excel, Power Point, Outlook, Word, sales force automation systems (call reporting & sample accountability), data warehousing, contact and vendor management
  • Strong interpersonal, analytical, communication (written, verbal and presentation) and teaming skills
  • Experience effectively communicating, interacting with all levels of an organization
35

Director, Business Operations Resume Examples & Samples

  • Implementing internal business & financial processes to support timely and informed planning and decision-making
  • Solidify and drive internal and MS RoB
  • Ensure efficient, accurate and insightful reporting and forecasting of services revenue, sales, and pipeline, plus license revenue
  • Design and drive cohesive and effective approach for key Microsoft incentive/payment programs (DPOR, CSA/OSA, BIF, CSP)
  • Active role engaging the Microsoft Dynamics team re incentive programs and reporting; ~20% of time
  • Monitoring and managing cyclical business processes to support operational efficiency and effectiveness, including annual planning and budgeting cycles
  • Identifying, planning, and executing improvement initiatives to support shared operational functions across the business
  • Managing and increasing the efficiency of shared operational support functions, including definition of standard processes and enforcement of guidelines/policies as needed
  • Facilitating communication and information flow between business and support functions
  • Advanced knowledge of the business cycle, including budgeting
  • Possess great organizational skills and attention to detail
  • Ability to communicate information to multiple stakeholders
  • Previous experience managing budgets throughout a business cycle
  • Experience in program/project management and/or consulting
  • Extensive experience in operations management
  • Ability to effectively lead/manage professionals through business cycles
  • 3-4 years
36

Director Business Operations Resume Examples & Samples

  • Secure required permits (raffle, parking, liquor, etc.)
  • Negotiate with vendors (rentals, food, entertainment, etc.)
  • Coordinate and manage layout of event site
  • Serve as contact person for event site personnel, support personnel, and vendors
  • Recruit, train, and manage volunteers (event committees and day of event volunteers)
  • Coordinate all printed materials (save the dates, invitations, programs, signs, etc)
  • Ensure sponsors receive appropriate recognition based on sponsorship benefits/guidelines
  • Ensure printed materials conform to company branding guidelines and receive approval from communications prior to printing
  • Ensure events incorporate elements of passion, education, and AHA mission
  • Coordinate registration areas
  • Organize and coordinate all transportation and delivery needs
  • Ability to work effectively with administrative staff, managers, and volunteers, including diffusing and handling employee relations issues. Handle all confidential matters with discretion. Ability to convey a positive and professional image to all staff. Excellent communications skills, which includes writing and speaking effectively in interpersonal situations and before groups of staff
  • Ability to plan work, organizes time, maintain workflow and multi-task. This includes coordinating and directing the work of subordinate staff engaged in various administrative functions
  • Proficient in Microsoft Office products including Excel, Word Outlook, Powerpoint, Internet; Access and related computer applications
  • Must determine the urgency of problems and the most effective method for resolving them. Ability to conceptualize, reason through problems, strategize, make effective decisions, and develop alternative solutions promptly
  • Demonstrated ability to work in a team environment with minimal supervision
  • Ability to work evenings and weekends, as needed. Periodic travel within the affiliate
  • Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation
  • Satisfactory background checks upon offer of employment
37

Director, Business Operations Resume Examples & Samples

  • Directs the preparation and review of monthly operating financial statements, forecasts, monthly variance analysis, external financial statements, and budget data
  • Reviews financial statements to ensure accuracy and integrity. Explains related variances to plan and forecast
  • Analyzes all aspects of financial performance and provides recommendations for improvement
  • Manages the business planning cycle for designated functional area(s) by directing the preparation of forecasts and budgets
  • Ensures that all Finance department policies and procedures are implemented and monitors for adherence
  • Provides motivation, direction, and leadership for Finance team and adheres to the policies and standards of the Company
  • Performs additional Business Operations duties and tasks as, required
38

Assistant Director Business Operations Discovery Resume Examples & Samples

  • PhD & 10+ years, MS & 12+ years, or BS 14+ years postdoc/industry experience, including 7+ years of leadership responsibility, is required. Advanced degree in related scientific field preferred (e.g., MS or Ph.D. in Oncology, Chemistry, etc.). MBA or Project Management Institute (PMI) Project Management Professional (PMP) certification preferred
  • 6+ years of work experience in the area supported (e.g. Discovery, Development) and 6+ years in pharmaceutical, healthcare or regulated industry required
  • Strong management skills with proven effective leadership abilities. Demonstrated ability to lead multi-divisional and multi-functional teams with global aspects
  • Demonstrated ability to craft compelling business cases that prompt appropriate action
  • Provide forward looking portfolio and resource analyses. Accountable for short- and long-term forecasting of financial and headcount resource needs in various scenarios. Partner with therapeutic area head in the financial planning process for future initiatives and projects, forecasting and roll-up. Facilitate discussions with therapeutic area head for Long Range Plan, yearly budget cycles and monthly forecasting updates based on latest best estimate
  • Provide leadership and develop strategic recommendations to departments to ensure area operates within the current financial plan/update budget
  • Analyzes and identifies budget favorability/unfavorability and provides recommendations for strategy with a Discovery-wide perspective
  • Partner with TA VPs to financially plan upcoming initiatives and projects. Partners with R&D finance to address all questions and requests
  • Adheres to all corporate financial guidelines, ethics and compliance standards. Leads cross departmental and cross-functional efforts to achieve functional strategies and goals
  • Coordinate and lead strategic analyses and exercises Discovery-wide and for the therapeutic area head. Investigates pain points and proposes solutions for implementation. Helps to define the problem, assemble the team, perform the necessary strategic analysis, and recommend actions to the senior leaders
  • Acts with demonstrated ability to analyze complex change management issues and opportunities, foster innovation and the development of creative mechanisms for solving business issues, and plan/oversee effective implementation of projects and/or initiatives
39

Associate Director Business Operations Resume Examples & Samples

  • Managing pipeline and acquiring greater footprint within Optum and supporting commercial business by helping business partners following regulatory and compliance, enterprise security standards and controls implemented for data file management
  • Collaborate with key business partners to achieve forecasted productivity growth
  • Collaborate and explore net new opportunities for data file management in supporting business
  • Identify and implement immediate and long - term strategies for growth, improved efficiency, and reduced costs around process improvements
  • Be a strong advocate in improving the knowledge and understanding of business practices (financial performance) to key managers
  • Actively participate and influence the assessment of selected technology solutions to support the operational and strategic needs of the organization
  • Drive direct and matrixed team performance to achieve high quality results quickly
  • Promote awareness and understanding of best practices, policies relative to business applications and consumption as well as systems safety, security and performance
  • Define and execute overall strategic vision of next level center of excellence data file management team by collaborating with the business partners and key stake holders
  • Define and implement KPIs for ongoing monitoring of performance and achievement of financial performance consistent with annual business plan
  • Define and implement automated process for gathering key common metrics and create on demand executive dashboards
  • 7+ years of proven leader, experienced in success with large, challenging transformational initiatives
  • 4+ years of UnitedHealth Group experience
  • 7+ years of hands on experience in defining and implementing highly strategic plans focused on improving the overall efficiency around process and technology
  • Strong communication and presentation skills; able to effectively present complex information clearly across all audiences including senior level business leaders and stakeholders
  • MS Excel experience
  • Able to work independently in complex and ambiguous environments and situations
  • BA / BS degree is required or equivalent related work experience
  • Proactive, hands-on leader with a strategic vision
  • Drives high performance with high sense of urgency and focus on execution
  • Courageous and diplomatic leader that builds relationships with win-win solutions
  • Superior analytical, evaluative, and problem-solving abilities
  • Strong technology and operations background
  • Demonstrated collaboration skills
  • Demonstrated problem-solving skills
40

Director, Business Operations Resume Examples & Samples

  • Comprehensive benefits including 401k
  • Unlimited vacation
  • To collaborate with amazing colleagues who - together, will work on building a company that reshapes how students learn and teachers teach
41

Director, Business Operations Calnet Resume Examples & Samples

  • Establishes, evaluates, and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed
  • Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for both current performance and new development to provide management with a current perspective of the business
  • Directs training and education to Managers on metrics and tools to improve financial performance
  • Collaborates with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication. Forecasts, maintains, and secures appropriate company assets
  • Coordinates and drives cross functional initiatives, proactively identifying dependencies and driving issues to resolution. Oversees expense budgets for unit
42

Senior Director Business Operations Resume Examples & Samples

  • Innovate, design, blueprint, and enable the creation of sales supporting infrastructure (systems, tools, or applications)
  • Be the subject-matter expert and influencer
  • Provide system and/or user support through guidance and trainings
  • Ensure data stewardship - including projects for advanced simplification
  • Reporting – simplify and optimize reports or related infrastructure. Make consumption of reports accessible and relevant for senior leaders
  • Execute and coordinate end-to-end training or enablement sessions, capturing learnings, ensuring reusability, structuring content, and coaching others on how to use/manage knowledge
  • Act as thought leader with visibility of related successes or contents in external communities
  • Project Management Methodology
  • Contribution to Knowledge Sharing
  • 15 - years of working experience, thereof 5+ in operations or related area
43

Director / Business Operations Resume Examples & Samples

  • Supervises, implements, coordinates, plans for and evaluates the business operations for the Division including: statistical, performance and managerial reporting, decision and budget support, capital planning, and process improvement
  • Manages and monitors employees in the areas of time/attendance, workplace safety, education and development, time management, performance evaluation and goal development
  • Creates and manages support systems to assure availability of cost effective supplies, equipment, and management information
  • Oversees all billing operations and information systems staff to ensure that regulatory requirements are met and that all statistical data is reported accurately
  • Participates in financial analysis and planning including monitoring and reporting on monthly budget variances and opportunities to improve performance
  • Standardizes processes to improve efficiencies
  • Ensures that quality customer service is provided to all customers including inter and intradepartmental, medical and hospital personnel
  • Demonstrates competence in the application of management principles
  • Assures that all regulatory standards are met
  • Participates in and identifies performance improvement activities to improve quality of care, promote excellent patient outcomes, and provide a cost-effective environment for patient care
44

Director Business Operations Resume Examples & Samples

  • Lead teams that manage payroll tax operations and transaction risk for both payments and payroll businesses
  • Drive transformation of our back-office capabilities (processes, systems and solutions) to deliver best-in-class customer and agent experiences and scaling to support our significant business growth in all global regions
  • Lead a distributed team that can scale with the growing needs of Intuit's businesses
  • Partner closely across functions with global risk and compliance, product management, product development, customer care and finance to build end-to-end programs that deliver customer benefit
  • Bring in external best practices, industry learnings and trends to drive continuous improvement
  • Lead and coach the team on data analysis and hypothesis testing to drive breakthrough benefits
  • Execute in an intense, fast-paced, and highly iterative environment
  • 10+ years of business operations, customer care or service delivery experience preferably at high-transactions based technology companies with SaaS/platform business models
  • Proven success scaling SaaS operations globally through rapid growth, driving meaningful results for customers and the business
  • Balance of strategic and operational leader who can drive current period results while transforming the operations for the future
  • Experience leading large scale distributed teams (100+ people) by winning hearts and minds
  • Exceptional change management and people leadership skills
  • Exceptional collaboration and relationship-building skills … leads and influences across boundaries
  • Strategic and analytical thinker who is hypothesis driven and uses data, judgment & pattern recognition to learn and move quickly
  • Experience defining, developing and leading large programs and achieving game changing results
  • Lead complex change in the organization by articulating a clear case for change and then gaining shared vision with employees through effective, frequent and timely communication
  • Ability to apply performance management rigor… hire, mentor, coach and develop directs and other high-potential team members to be the best that they can be
45

Associate Director, Business Operations Resume Examples & Samples

  • The role is accountable to provide the Egyptian business unit with the required business support to allow successful delivery of the business objectives for the area in alignment with the NEMEA Strategy
  • The role will support the MD in developing and integrate commercial strategy to ensure product availability to patients with Market Access and key account manager strategy
  • The role is accountable for Implementing processes and initiatives to allow patients access to Takeda medicines
  • The individual will develop solid reporting methodologies for Business Intelligence, Sales Force effectiveness as well as strong quality management
  • Achieves best-in-class customer focus with dedicated time for and regular interactions with customers (internal and external)
  • Implement Market Access Strategies to ensure optimal availability of Takeda products to patients
  • Project Manage the strategy setting and regular review to ensure that there is an engagement of the Strategy and strategy implementation
  • Co-ordinate activities cross functionally to provide monthly reporting to local management teams updating on market information and business KPI’s
  • Support and manage the CRM system implementation across the area ensuring optimal reporting and usability for the field force
  • Provide market insights and ad hoc analysis to support management team in any interaction either internal or external
  • Manage the IMS information and produce regular monthly reports to management
  • Establish a clear and managerial process to track the effectiveness in terms of implementation and execution of all strategy projects
  • Optimize sales force structure and territory alignment to improve profitability
  • Assist the Marketing team with the promotional grid
  • Set the business unit SFE framework and principles, implement a targeting and segmentation process
  • Undertake/co-ordinate specific market research projects
  • Understand government priorities which has the potential to impact market access
  • Work experience: Minimum 7 years solid business management experience in medium to large reputable organization with cross functional management experience
46

Director Business Operations Resume Examples & Samples

  • Work with Sales and planning to ensure sufficient “Backlog to Start” is available at all time to meet the agreed to loading profiles across all Fabs. Provide PO gap analysis to Sales as needed. Do the necessary risk analysis and propose a starts mix to maintain starts to the agreed to level
  • Responsible for the Risk Wafer process which includes risk analysis, risk wafer inventory control and risk wafer proposals
  • Provide analysis and recommendation on capacity allocation on oversold Fabs and host Executive level meetings for decision making
  • Facilitate monthly customer forecast responses
  • Drive Revenue closure activities with the WW Sales team. Summarize and publish results for weekly CEO Staff meetings
  • Provide weekly status summary of each Sales Region to the respective Sr VP of Sales
  • Drive NPI forecast accuracy across the Global Sales Team
  • Improve Data analytics for Sales Ops KPIs and deliver data driven analysis as needed
  • Deliver high quality slides containing data driven recommendations for Executive Management meetings
  • Drive process improvements within Sales operations
  • Bachelors Degree in Engineering or Business
  • Experience and in depth knowledge of the Semiconductor Industry
  • Direct Foundry Experience is a plus
  • Supply Chain or Operations Background
  • Experience working with large teams across multiple organizations
  • Excellent proficiency in Microsoft tools – Excel, Power Point and Word
  • Experience in a Customer Facing role is a plus
47

Director, Business Operations Resume Examples & Samples

  • Demonstrated experience driving projects End to End
  • Experience in leading teams, either directly or indirectly
  • Experience in the medical device industry
  • Demonstrated ability to interact and communicate (both oral and written) with project team/ organizational members, business leaders and senior executives
  • Ability to lead Business Group projects independently
  • Experience with FDA and other world-wide standards and regulations is preferred
  • Demonstrated experience making commitments, setting priorities, and delivering results on time and on budget
  • Domain knowledge and understanding of all relevant disciplines
  • In depth knowledge of project management methods Manages project budget
  • Coaching of team members, multi-cultural teams
  • Commercial skills like negotiating or subcontract management
  • Financial knowledge related to building and maintaining business cases, all relevant disciplines
  • Ability to partner with all levels of the organization, including senior leaders and cross-functional team members
48

Director Business Operations Europe Resume Examples & Samples

  • Responsible for overseeing Sales & Customer Support Training, Key Account Management and Business Intelligence to ensure qualitative support to Commercial Operations Europe
  • Serve as the Project Lead for any activities aimed at driving Operational Effectiveness. Including where relevant, developing systems/process standardization, integration and implementation
  • Lead on Pricing strategy for Europe and ensure contracts and customer offers are in line with approved policies
  • Help Cluster Managers to identify customer targets and relevant business opportunities from the current and future portfolio. Establish Launch trackers and KPIs for successful implementation of sales & marketing initiatives
  • Ensure contract compliance is managed effectively and regularly reviewed within EU sales organization, improve commercial excellence and legal compliance of clusters in cooperation with Cluster Managers
  • Ensure VP and Cluster Managers have timely business Information to drive revenue and achieve AOP goals for Sales & EBITA
  • Assist the VP, Commercial Operations in identifying the optimal deployment of resources in the major European markets, focusing on Countries which will maximize mid & long-term ROI. Share best practice in organizational, tactical and strategic initiatives to improve the efficiency of the organization. Serve as the Project Lead to implement approved initiatives
  • Provide analysis of overall historical sales trends for key product groups to assist in long range strategic sales and organizational planning. Work with VP & Finance to develop robust planning process to build the European AOP submission
  • Accountable for routine benchmarking of Sales, Customer Service and Technical Support productivity and implementation of best practice sharing programs to improve efficiency
  • Ensure Key European Accounts are identified, needs are understood and appropriate coverage & investment is made to drive growth with these strategic partners
  • Demonstrated Sales Operations experience is desirable or working in a similar commercial excellence role, monitoring sales processes and KPI’s
  • Commercial experience in large sales organization responsible for consumable and capital sales with demonstrated achievement with a minimum 3-5 years of highly successful sales management at a senior level
  • Strong role model sales leader with ability to develop and motivate people at all levels
  • A solid foundation in financial skills used in a selling environment
  • Exceptional analytical capability and problem solving skills
  • Excellent communication & interpersonal skills, ability to network with Senior Leaders and to manage effectively in a matrix
  • Ability to analyse numbers, spot trends and present succinctly with clear recommendations for action
  • Available to travel >50%
  • Proven experience of driving improvement and efficiency in commercial environment through sales processes, KPI’s, CRM or similar
  • Ability to influence key stakeholders in matrix environment
  • Excellent verbal and written communication skills and demonstrable ability to interact professionally with a diverse group, executives, managers, and subject matter experts
49

Director, Business Operations Resume Examples & Samples

  • The Director of Professional Services Operations role is focused on all operational aspects of our Professional Services organization. You will be responsible for developing, deploying, managing and optimizing the processes, procedures, and tools necessary to run our Professional Services team. Specifically, you will lead our team responsible for designing our Professional Services offering, maintaining our scoping calculators, running Professional Services Deal review, administering our Professional Services Automation (PSA) platform (OpenAir), managing our metrics and dashboards, and leading our resource management/staffing function. This role reports to the Sr. Director of Business Operations
  • You must possess an in depth knowledge of all operational aspects of running a professional services/consulting business and have experience in implementing best practices, ideally at a fast-growing technology SaaS services organization. You are a senior thought leader with strong prioritization and project management skills who easily builds rapport with executive-level stakeholders
  • Support the Professional Services leadership team to achieve core business targets, including gross margin, utilization, and delivery costs while retaining our customers with a strong NPS
  • Oversee all metrics & dashboards/reporting for our Professional Services organization
  • Drive the continued development and adoption of OpenAir, our PSA tool
  • Own the management of global tools and processes, including the Professional Services capacity model, monthly forecasting model, concessions process, and the Quick Reaction Force account remediation process
  • Manage the Professional Services scoping calculator and Deal Review process to support all pre-sales activities related to Professional Services
  • Lead our resource management function and drive continuous improvement of staffing processes
  • Partner with Professional Services leaders to innovate new products/offerings and contract vehicles
  • Proactively identify challenges and issues in our customer-facing operational model and work cross-functionally with data to diagnose, recommend and implement solutions
  • Work closely with our VP of Customer Success and Financial Planning & Analysis team to support annual planning and quarterly business review processes
  • Support our People & Culture team to inform Professional Services workforce planning
  • 3+ years of experience in operations leadership roles in an enterprise SaaS environment
  • Technology Professional Services or Management Consulting client experience
  • MBA or Graduate Degree in Engineering
  • Skilled people manager with experience leading and growing a high-performing team
  • Strong analytical and problem-solving skills with a track record of implementing new/improved processes and informing data-driven decisions across an organization
  • Detail-oriented and well organized with the management skills necessary to help drive change
  • Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers with business insights, financial planning, and forecasting
  • Entrepreneurial, scrappy attitude, comfortable with ambiguity, and willingness to jump in and get things done
50

Director, Business Operations Resume Examples & Samples

  • Identifies areas of opportunity to develop, enhancement and streamline existing VMS processes and functionality
  • Oversees long range roadmap planning based on business needs
  • Strong analytical skills based on operating results with end results ideally driven toward process improvement
  • Oversees development and creation of system enhancements and ensures customer's needs are met; provides business operational support
  • Manages lifecycle of new system enhancements and services. Ensures the end-to-end customer experience is best experience possible
  • Demonstrates excellent project management skills,with a proventrack recordof successfuldelivery of projectsontime,in line with strategy and customer needs
51

Director, Business Operations Resume Examples & Samples

  • Typically requires a minimum of 10 years of related experience with a Bachelor’s degree and related experience; Master’s degree preferred
  • Expertise in IONM or solid experience in relevant adjacent allied health or services business
  • Services experience in the healthcare space; cursory understanding of changing healthcare insurance reimbursement practices
  • IT systems integrations experience
  • Hands on financial operations experience
  • Acquisition and integration experience
52

Director, Business Operations Resume Examples & Samples

  • Bachelor's degree in business management, information systems, engineering, math, science (e.g., biology, chemistry, pharmacy, medical), or related field
  • 10+ years of relevant operations experience
  • Proven 5 years in a leadership role with strong management skills and business acumen
  • Superior communication skills. Able to provide oral, written, and formal presentations to senior management, middle management and line staff
  • Experience in successfully leading transformational change
  • Demonstrated ability to partner with other functional groups to achieve business objectives
  • Ability to effectively lead cross-functional project teams. Escalates and drives resolution of project issues
  • Strong attention to detail and creative problem solving skills
  • Ability to interpret and analyze statistical data and financial reports, understand and resolve technical challenges, interface with internal technical experts and external technical representatives, and manage multiple priorities in a manufacturing environment setting
  • 10 years project planning and management including successful implementation of highly complex business and technology initiatives
  • 4 years managing and influencing people
  • Experience in developing business strategies
53

Director, Business Operations Resume Examples & Samples

  • Manage Business Operations for the Support organization including communications cadence, business intelligence and other key functions
  • Manage Business Intelligence processes and methodologies
  • Develop and lead strategic planning process for the organization including internal and external QBR process
  • Perform and own benchmark analysis to support organization maturity and performance
  • Drive strategic organizational initiatives as they come up
  • Develop and manage the rhythm of the business to ensure the organization is running effectively and efficiently to meet objectives, including
  • BS or BA in Computer Science or Business required, MBA preferred
  • 10+ years of experience managing, leading, or influencing senior leadership teams, including
  • 5+ years of work experience in business operations or program management, ideally in a fast-paced, rapidly growing and changing organization
  • 5+ years of experience working within the technology and software industry
  • Collaborative attitude and works toward customer and business goals rather than personal goals
  • Strong communication skills and ability to flex communication style
  • Strong strategic/financial analysis skills
  • Proven ability to influence stakeholders and drive change when necessary
54

Senior Director Business Operations Resume Examples & Samples

  • Responsible for aligning, cascading, and driving execution to Quality & Safety objectives for Global Operations
  • Responsible for developing, modifying, & implementing business processes to improve efficiency and effectiveness
  • Prepare and present status reports at quarterly Operations Review with Senior Management
  • Implement and manage governance systems to ensure consistency of desired output is maintained across multiple Factories / locations
  • Candidate will be responsible for leading both Quality and Safety Review Boards with Operations executives in support of driving best known methods and improved performance
  • Responsible for developing, monitoring KPI's necessary to improve Quality & Safety performance
  • Responsible for leading / supporting usage of SPC techniques within Global Operations
  • Strategic planning, team development, project management and process improvement
  • Metrics: Identification, creation, and control for the various key performance indicators
  • Business knowledge and strong analytics using a Six Sigma approach
  • Software: MS suite: Advanced user of Excel and Access. ERPs: Oracle and SAP, MRP and DRP
  • 4 yr Technical / Business management degree or equivalent
  • Ideal candidate will have 8+ years work experience within Operations including management
  • Ability to work in matrix, multi-cultural and cross-functional team environment
  • Highly organized, able to manage multiple layers of coordinating people to schedules
  • Possess an effective collaborative approach. Demonstrated effectiveness in managing cross functional teams without direct line authority
  • Solid analytical skills supporting the ability to solve complex problems with multi-dimensional, conflicting needs
  • Effective in both tactical execution/management and strategic planning/thinking
55

Senior Director, Business Operations Resume Examples & Samples

  • Work closely with the VP, Digital Retailing to lead operational functions of the matrixed Digital Retailing business; lead business operations to reach 2017 financial and top line business performance goals for example client count, churn, and MRR
  • Form and maintain positive collaborative partnerships across the Retail and Media solution groups as well as Product and Marketing to effectively plan and execute the delivery of major initiatives to expand and evolve the Digital Retailing business at Cox Automotive. Create and facilitate/host an appropriate and effective set of recurring team readouts and reports
  • Work with peer executives and their teams across the CAI organization especially within product, marketing, sales operations, sales, and customer operations to ensure the timely, complete, and market introduction of new product releases including for example leading the planning and execution of external communications, sales training, operational process implementation for client installation and service and support, updates and changes to performance management practices, pricing, packaging, and associated OEM contracts
  • Lead the matrixed DR organization in the planning and execution of operational market readiness which means all aspects of business readiness for new product introduction and launch other than core product development and management. Work closely with product program management to ensure synchronization of product development and operational readiness
  • Collaborate with finance teams to create a pro forma P&L for the DR business; establish and facilitate a regular review with executive stakeholders
  • Lead development of KPIs/metrics, and operational scorecards to report financial performance, operations performance, product performance, marketing performance, performance management effectiveness. Work across analyst teams in product, marketing, sales operations, and customer operations to coordinate the production and assembly and distribution of timely and accurate reporting
  • Support formulation of DR roadmap and annual budget planning activities
  • 2 years of exposure to P&L financial management with working knowledge of budgeting concepts
  • 4 years of experience leading market enablement, business readiness, sales operations, business operations or a related function
  • 6 years leading teams in a matrixed environment across organizational boundaries; exposure to agile development; track record of forming collaborative partnerships across multiple functional teams such as marketing, sales, operations, and product
  • 8 years of team leadership, management, and people development experience
  • 12 years of work experience in businesses which are based on technology, software, digital marketing/media, and/or internet for the automotive or related industry
56

Director, Business Operations & Analysis Resume Examples & Samples

  • 10+ years of operations background or consulting experience (preferably in entertainment or media company)
  • Experience managing film and/or television content to digital platforms located in the United States and abroad
  • Distinctive problem-solving and analysis skills, combined with impeccable business judgment
  • Respectfully assertive, detail-oriented, and able to accommodate tight deadlines while working in a fast-paced environment
  • Experience leading complex operational and strategic initiatives
  • Outstanding analytical, communication, organizational, negotiation and skills
  • Keen ability to maintain a high degree of confidentiality/discretion
  • Nimble and agile in working tactical and strategic solutions
  • Demonstrated strength in relationship building and consulting skills with success in influencing people at all levels; strong facilitator, skilled at leading multiple, complex projects
  • Have a collaborative style with a willingness and demonstrated ability to work in teams, as both a leader and a supporting team member
  • Proficient user of Microsoft Office (Excel, PowerPoint, Outlook, Word)
57

Director, Business Operations Resume Examples & Samples

  • Partner with Sales and Marketing Site leaders to achieve overall Distribution Center objectives
  • Ensure that all financial and operational policies and procedures are in compliance
  • Ensure that all sales and marketing processes are operating efficiently and effectively
  • Provide timely and accurate financial forecasts
  • Ensure that Distribution Center is operating within budgeted numbers
  • Create and administer Operating and Capital budgets for Distribution Center
  • Provide accurate and timely information on the business and key performance metrics
  • Identify and report individual performance trends that are outside of expected results
  • Audit system data to ensure accuracy of tour coding, personnel fields and contract details
  • Review and approve all Site invoices for payment
  • Work with Accounting Dept. to ensure all expenses are properly recorded and accrued
  • Review monthly financial statements and provide variance explanations
  • Manage all employees in the on-site Contracts Processing, Quality Assurance and Business Management Departments
  • Create an environment that fosters teamwork, drives for results and perseveres in a fast-paced, multi-faceted workplace
  • Ensure that sales transactions are made in accordance with Company Policy
  • Work with Corporate Legal team on Sales and Marketing Registration issues and ensure that Site is in compliance
  • Manage sales exceptions and produce tracking reports for submission to Senior Management
  • Manage overall inventory strategies including pricing, mix and inventory levels
  • Responsible for maintenance of Marketing tour grids and for ensuring optimization of tours
  • Audit Marketing premium inventory and Site petty cash funds
  • Monitor and communicate staffing levels, recruiting targets and tour forecasts for optimal efficiency
  • Ensure all Broker requirements are met including compliance with local real estate laws, licensing, etc
  • Evaluate sales & marketing compensation plans for optimization
  • Work with Sales and Marketing Site leaders to create compensation incentives that will drive results
  • Ensure that all compensation plans, contests and other incentive earnings are properly documented, are within Company guidelines and are communicated to and approved by Compensation, Payroll and HR
  • Track attendance, PTO requests and input all Timesaver information for Site Sales and Marketing employees
  • Answer payroll-related questions and distribute backup for paychecks
  • Provide ongoing audit of all Sales & Marketing reports for content relevancy and data accuracy
  • Attend and present at key financial meetings
  • Work with Corporate Facilities Management and Resort Operations Maintenance team to ensure Sales Centers are in compliance with Hilton standards
  • Help coordinate all capital projects
  • Make quality business decisions in a timely manner and under tight deadlines and pressure
  • Anticipate future business results by creating accurate forecasts and provide alternatives when needed
  • Carry out any reasonable request by management of which the associate is capable of performing
  • 4 year college degree or equivalent
  • Minimum of 3 years of experience in the vacation ownership industry (Finance, Sales and Marketing), required
  • Minimum of five or more (5+) years of management experience with professional-level direct reports, required
  • Computer experience with IBM Cognos, Oracle Business Intelligence, Hyperion SmartView, PeopleSoft, preferred
58

Director, Business Operations Resume Examples & Samples

  • Establish and refine department goals, policies, service standards, and resource and technology strategies to support the strategic plan
  • Ensure that organizational activities reflect sound business judgment and strategic consideration to promote the alignment of client and organization interests
  • Leverage technology to lead the analysis of complex data sets from multiple sources as well as understand and respond to market trends to enhance revenue
  • Furthermore, work closely with the analytics team to develop conclusive data related to market trends, helping to drive decisions
  • Collaborate with department team members as well as other executive leaders to ensure key projects, initiatives and decisions are reflective of the organization
  • Evaluate and improve practices and processes to enhance service, save costs and drive efficiency
  • Develop, lead and mentor staff. Constructively challenge colleagues and staff into new and creative thinking
  • Bachelor’s degree in Accounting, Finance or comparable field and a minimum of 7 years’ experience
  • Advanced project management/leadership experience leading and transforming all aspects of an organization
  • Demonstrates knowledge of strategic objective alignment and development, strategy formation and execution, control process and design and best practices
  • Ability to present complex ideas (orally and written) to a diverse audience to influence behavior and drive organizational change
59

Director, Business Operations Resume Examples & Samples

  • Establish and drive strategic and operational business projects through data-driven decisions
  • Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
  • Lead executive level programs and initiatives, including communications plan and timelines
  • Lead annual fiscal planning exercise
  • Explore partnerships, alliances and additional business opportunities
  • Strong analytical background and creative problem solving skills
  • Experience building business cases and analyzing financial metrics in technology industry
  • Experience creating annual financial plans
  • Demonstrated ability to drive multiple projects simultaneously
  • Technical degree or relevant experience
60

Director, Business Operations Resume Examples & Samples

  • Partner with product management, sales operations and other business units to define and build out appropriate and scalable pricing and packaging models
  • Show superior ability to design, manage and interpret in-depth analytics and reporting ensuring proposed approach and recommendations are relevant, actionable and measureable
  • Act as the focal point for senior management team to drive deep dive analysis and behavioral analytics to identify trends and propose appropriate measures
  • Demonstrate ability to build fact-based business cases around recommendations and provide financial and operational benefits and projected impact
  • Focal point for Finance and Data Analytics teams to evolve current metrics, KPIs and dashboards to include deep dive analytics and correlations
  • Work with customer and partner experience teams to clearly define value for various customer and partner profiles
  • Share operational best practices and models with other business units
  • Collaborate with Sales and Marketing teams to ensure complete alignment for QBRs and readouts
  • Represent Operations for business unit and drive cross- functional alignment and define hand-offs between internal teams
  • Become intimately familiar with current data and systems and provide recommendations on modeling and analytics
  • Work with Operations, Finance and Analytics teams to gather and maintain all critical metrics and analytics for regular business reviews adding necessary modeling and trend analysis
  • Act as the primary point of contact for BU operations and product teams for deep dive analysis of data points to identify trends and forecast various models
  • Lead the team of senior business operations manager to remain tightly integrated with other functions and build on improvements to internal processes and tools
  • Work with customer and partner experience teams to define value and ROI models for various profiles, segments and geographies
  • Drive complex projects and internal meetings with various stakeholders and follow up on actions to take the current 360 view of ITSM business to the next level
  • Gather and define requirements to align the broader strategy to defined goals and metrics
  • 12+ years of experience in business operations and leadership roles setting strategies and leading exection
  • 8+ years of experience in cross-functional operations and program management
  • 8+ years of experience in building, defining and enhancing KPIs, Dashboards and metrics
  • 5+ years of experience in building pricing and packaging offerings in products or services
  • Exceptional Excel skills, familiarity with Tableau or ServiceNow Performance Analytics is desired
  • Highly experienced driving system and process implementations and enhancements
  • Very comfortable with technology and learning system functionalities
61

Director, Business Operations NA Resume Examples & Samples

  • Pro-actively identify opportunities
  • Inspire data-driven decision-making
  • Mobilize operating teams to take strategic action
  • Attract and retain top talent for “export” into business units
  • MBA / M.S. from top-tier school
  • 7+ years professional experience in business strategy, strategy consulting, investment banking/finance or operations function
  • 3+ years professional experience in managing teams
  • Structured problem solving skills
  • Senior-level presentation and communication skills
  • Ability to partner and “work through others”
  • Fun, “can-do” individual who can thrive in a fast-paced, energetic team environment