Business Operations Analyst Resume Samples

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KW
K Ward
Kevin
Ward
80449 Marge Prairie
Phoenix
AZ
80449 Marge Prairie
Phoenix
AZ
Experience Experience
12/2013 – present
Chicago, IL
Technical & Business Operations Analyst
Technical & Business Operations Analyst
12/2013 – present
Chicago, IL
Technical & Business Operations Analyst
12/2013 – present
  • Ensuring the quality of support ticket, case management and escalations for continuous improvement of response and resolution times
  • Contribute to the ongoing improvement of Managed Services best practices
  • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs
  • Work with a team of Software Developers that help our customer achieve their most critical goals
  • Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs
  • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities
  • You will perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution
03/2009 – 07/2013
Detroit, MI
Business Operations Analyst
Business Operations Analyst
03/2009 – 07/2013
Detroit, MI
Business Operations Analyst
03/2009 – 07/2013
  • Support the strategic and improvement initiatives across the Transaction Management, Facilities Management, and Project Management functions
  • Maintain, develop and expand relations to reverse logistics service providers (e.g. repair), define and execute contractual agreements and monitor performance
  • Provides statement of work support pertaining to hardware and software working between hiring managers, vendors, procurement, and legal departments
  • Works with development resources (in house and third party) to ensure development work is completed to specification
  • Provide accurate and insightful analysis and reporting of Tesla Energy’s commercial performance based on a criteria and metric provided by management
  • Data mine metrics from multiple data sources to create robust performance management systems and control reports
  • Work with Project Managers, Business Analysts, Business client and other technical teams to design, develop, implement, test and maintain back-end UT
10/2005 – 10/2008
Los Angeles, CA
Junior Business Operations Analyst
Junior Business Operations Analyst
10/2005 – 10/2008
Los Angeles, CA
Junior Business Operations Analyst
10/2005 – 10/2008
  • Assist in the creation of various management Dashboards
  • Update, improve, and create other reports and analyses
  • Identify improvements processes and definitions to provide consistent reporting & best practices
  • Work closely with Sales and P&L leaders to understand current pricing trends and buying behaviors
  • Analyze and provide recommendation of process gaps in future state reporting of Gross Bookings and Churn
  • Work on sales tracking, reporting, audit, and reconciliation
  • Gather data for metrics for senior management
Education Education
Bachelor’s Degree in Business
Arizona State University
Bachelor’s Degree in Business
Skills Skills
  • Strong understanding of Quality Control specific to procedural controls around quality testing
  • Excellent teamwork ability and strong interpersonal skills
  • Basic understanding of metrics and reporting. Good organization, decision-making with attention to detail and problem solving skills
  • Attention to detail and strong personal organizational skills and able to work in fast, paced, high volume environment
  • Detailed minded, flexible attitude, quick learner, quality conscious
  • Excellent professional communication skills, able to derive appropriate analysis and present & implement findings
  • ­Strong knowledge of process and/or project management
  • Analysis of trade reporting for all products based on an understanding of all applicable rules and regulations, product, market and trading nuances, and systems and trade feeds
  • Analytical and detail oriented with ability to conceptualize the big picture
  • Strong interpersonal skills with the ability to be assertive
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1

Business Operations Analyst Resume Examples & Samples

  • Participate in the end to end ad sales and ad operations technology needs with planning and implementation; including: project management, issues management, communication and change management
  • Triage, track, trouble-shoot, and document ad systems related issues
  • Raise awareness of critical issues to ensure they are properly communicated, prioritized, and addressed Develop and/or translate training materials and documentation of process, tools, and new features
  • Assist in the introduction and change management of new ad system functionality, tools, and/or process to the Business Operations Team
  • Work with stakeholders to gain approval of Functional Specs and the requirement process for assigned projects
  • Responsible for communication around bug identification and resolution
  • Handles application level system administration and assists with industry compliance efforts for Business Operations
  • Minimum of 3 years of experience
  • Intermediate to advanced knowledge of internet technologies that deliver content over the web, video and wireless networks (e.g. HTML, JavaScript, CSS, XML, Flash, etc)
  • Experience with product support including software training and change management methodologies
2

Business Operations Analyst Resume Examples & Samples

  • Analytical and detail oriented with ability to conceptualize the big picture
  • A strong work ethic with ability to handle pressure in a fast paced team environment
  • Ability to adapt to a work environment by quickly learning a variety of new applications, processes, systems
  • Proficient in MS Office Suite with strong Excel skills ranging from intermediate to advanced
  • 3 - 5 years post-secondary experience. Ideally holds an accounting designation or is working towards qualification
  • Experience in the financial services industry is an asset
3

Business Operations Analyst Resume Examples & Samples

  • Good knowledge of financial markets
  • Experience working with a Treasury Management System or similar is an advantage
  • Solid knowledge of standard desktop applications
  • Solid knowledge of departmental systems and applications
  • Solid knowledge of resource scheduling
  • Strong organizational skills
4

Business Operations Analyst Resume Examples & Samples

  • Participates in the modification of existing applications or development of new applications
  • Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting
  • Ensures all documentation and requests comply with established policies and procedures
  • Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed
  • Writes test plans, and performs tests of new systems and modifications to existing systems
  • Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results
  • Coordinates and/or participates in special task forces to identify and respond to user needs
  • General knowledge of policies, plans, procedures, products and regulatory requirements for cash services functionality (cash, audit, reconciliation, wires, ACH)
  • Ability to work as part of a project team
  • Excellent computer skills, especially Microsoft Office applications (Excel - develops reports, macros; Access - writes queries, develops reports)
5

Business Operations Analyst Resume Examples & Samples

  • Demonstrated initiative, curiosity, and eagerness to learn
  • Solid analytical skills and well-organized
  • Collaborative team player
  • Strong PC skills and computer knowledge of how to leverage technology
  • Ability to understand, interpret, and apply policy
  • Reliable, honest, and ethical
  • Experience with risk management or comparable programs
  • Knowledge of BCRA program and BCI tool
  • Relevant professional certifications
  • Banking knowledge
  • Experience with eGRC Archer platform
  • Experience in technology risk management and/or change management
  • Technical background in information security, software development, and/or IT governance or related experience
6

Business Operations Analyst Resume Examples & Samples

  • Five to eight years of experience in operations/technology project management activities
  • Strong skills using Microsoft Visio, SLQ and scripting knowledge such as JavaScript
  • Advanced understanding of project management and testing methodology and procedures
7

Business Operations Analyst Resume Examples & Samples

  • Typically 0-2 years of experience in a supply chain function
  • Developed Microsoft Office skills (Excel, PowerPoint, etc.) and other analytical aids to help manage the operation
  • Good understanding of supply chain processes (plan, source, make deliver)
8

Business Operations Analyst Resume Examples & Samples

  • Basic Microsoft Office skills (Excel, PowerPoint, etc.)
  • Basic understanding of project management methodology
  • Developing business acumen and technical knowledge within area of responsibility
  • Introduction to HP's overall supply chain strategy
  • Basic understanding of Material Requirements Planning (MRP) and ATP
  • Basic understanding of import/export regulatory requirements and compliance
  • Basic knowledge of inventory analysis
9

Business Operations Analyst Resume Examples & Samples

  • Required to work on projects of medium/High complexity and display excellent programming capabilities using SQL Server and .Net (ASP.Net and C Sharp)
  • Evaluate and define functional requirements for DW and BI solutions with Business users
  • Define Data Acquisition and Data Integration Design and logical data models that are globally scalable and reusable across multiple source systems
  • Define Analytic capabilities requirements and design (Dashboards, Scorecards/Performance Management, Ad-Hoc, Slice/Dice, Alerts and Guided Analytics, Search and Text, Prediction and Simulation)
  • Capacity to solve problems, identify options and propose a solution in MS BI technologies
  • Incident Management, User Management, accuracy Checks, Quarterly Activities and Change Management
  • Create, execute and document test cases and results
  • Prepare process documentation for all processes. Effectively transition implementation knowledge to support teams
  • Good verbal & written communication skills to interact with the relevant stakeholders
  • Flexibility to work across time zones and diverse cultures and across different technologies
  • 3-4 years including 1-2 years in technical support
  • Shift Timings: EMEA (11:30AM to 8”30 PM) and (3:30PM to 12:30AM)
  • Project Lifecycle Management
  • Project Documentation
  • Technical Innovation to embrace latest trends in BI
  • Advanced knowledge in Microsoft SQL Server and databases & query design (MUST)
  • Advanced knowledge in programming macros for Microsoft Excel (VBA)
  • Intermediate/Advanced knowledge in Windows APP using C#.NET
  • Strong skills to provide user support in existing applications
  • Data analysis and problem solving skills. Autonomy
  • Flexibility in adapting to new technologies
  • Flexibility to work across time zones and diverse cultures
  • Exposure to support environment {Incident Management, User Management, Morning Checks, Quarterly Activities, Change Management etc.}
  • Exposure to SharePoint/Script languages (VBScript/Javascript)/VBA, SSIS, SSAS, SSRS/QlikView would be an advantage
10

Business Operations Analyst Resume Examples & Samples

  • Leads a broad range of complex supply chain processes, such as inventory analysis and planning, demand planning, import/export operations, and sales and operations planning (SOP). Identifies opportunities for process improvement and leads/develops recommendations and provides insight for management
  • Partners with global business units and supply bases to generate and deliver demand signals
  • Responsible for cross-functional regional and global business unit planning to maintain and enhance the current business processes
  • Review of performance metrics on a regular basis, identifying opportunities for improvement actions to address
  • Regulatory Trade Compliance program
  • Collaborates across regions and business units
  • Preference for a Broker's license and/or experience in a customs/global trade function
  • Understanding of supply chain processes (plan, source, make deliver)
  • Excellent internal and external relationship management skills
  • Extensive knowledge and understanding of how to analyze business problems using Advanced Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling
  • Strong project management skills, with capability to manage cross functional teams in multiple geographies
  • Business acumen and technical knowledge within area of responsibility
  • Experience of national and international trade requirements to align customs/trade function with business objectives
  • Experience with inventory modeling and analysis
  • Leadership skills including team-building and conflict resolution
  • Understanding in developing and managing a trade compliance program
11

Business Operations Analyst Resume Examples & Samples

  • 6-8 years including 1-2 years in technical support
  • Shift Timings: APJ (6:30AM to 330 PM)
  • Proficiency in Access and VBA
  • Proficiency and minimum hands on experience of 3 years in end to end MS BI Application
  • Proficiency in ASP .Net and C-Sharp
12

Business Operations Analyst Resume Examples & Samples

  • Typically 2-4 years of experience in a supply chain function
  • Developing Project Management Skills
  • Proficient understanding of HP's overall supply chain strategy
  • Strong understanding of Material Requirements Planning (MRP) and ATP
  • Developed understanding of import/export regulatory requirements and compliance
  • Moderate level of knowledge of inventory analysis
13

Business Operations Analyst Resume Examples & Samples

  • Ability to articulate business and technical benefits of Federal shared services
  • Excellent verbal and written communication skills with experience giving presentations to senior managers and technologists
  • Experience in using business collaboration web services. Previous experience with MAX highly desirable
  • 4 years of experience working within a business development or operations organization
14

Business Operations Analyst Resume Examples & Samples

  • Please note: this role is located in Kelowna, BC; remote work is not an option; this is a 15-month contract position
  • Strong customer service background
  • Strong Computer skills, word and presentation software
  • Able to lead independently and collaboratively
  • Relevant Undergraduate Degree. Bachelors’ degree focusing on statistical analysis, mathematics, or business management (project management)
15

Business Operations Analyst Resume Examples & Samples

  • Provides financial analysis via models and projections to multiple levels within the organization to support business objectives
  • Routinely presents results of financial modeling and analysis to various teams across the division including Tech Ops and Finance as well as Senior Leadership
  • Partners with HQ, Regions, Tech Ops, Project Management, Reporting and Finance to quantify the impact of operational strategies within both the Commercial and Residential sides of the business
  • Provides budget and forecast support to Regional Finance and Tech Ops teams
  • Identify risks and opportunities related to Tech Ops metrics
  • Create, revise, update and deliver daily, weekly and monthly reporting to all levels of management as necessary
  • Support month end close process on all Tech Ops PL categories
  • Conducts various statistical and financial reports,as assigned. Gathers analysis and creates reports
  • Assists in budgeting, forecasting, variance analyses and related reports, as assigned
  • Conducts financial research, analyzes financial performance against objectives, and determines emerging financial trends
  • Maintains statistical/financial databases
16

Business Operations Analyst Resume Examples & Samples

  • Maintain/create core reporting and analytics infrastructure and models while proactively surfacing opportunities
  • Provide deep analytic support and business context to identify and drive critical growth initiatives
  • Analyze large datasets and partner with Product, Engineering, and Business teams to interpret findings and identify actionable insights and opportunities
17

Business Operations Analyst Resume Examples & Samples

  • Help facilitate user acceptance testing for assigned projects
  • Understand the tools and processes at a detailed level and advise users on the most efficient and productive use of the tool set as well as current best practices
  • 3-5 years industry experience
  • Operational and Project Management experience in online advertising or internet related field preferred
18

Business Operations Analyst Resume Examples & Samples

  • Manage inventory and perform necessary research for support
  • Provide variance analysis and location audits
  • Correspond with and provide critical information to internal and external partners
  • Partner with 3rd party vendors as needed
  • Provide Billing support to client groups
  • Handle administrative activities
  • Excellent organizational skills, strong analytical skills; attention to detail is critical
  • Demonstrated proficiency with Microsoft Word, Excel, Outlook
  • Ability to communicate effectively and resolve conflict
  • Partnering and relationship skills
  • Understanding of O/S (over/short)
  • Ability to quickly learn new systems and programs
  • Action planning and follow through
  • Banking experience
  • Bookkeeping experience
19

Business Operations Analyst Resume Examples & Samples

  • 2-4 years of experience
  • Broad knowledge of Cabela’s business processes and architecture, specifically within Customer Relations preferred
  • Advanced to expert level of use of Microsoft Office Suite of applications – specifically Excel (including pivot table and charts), Outlook, Word, PowerPoint required
  • Additional years of experience in related fields could be considered to take the place of education or degree
  • Bachelor's degree in statistics, mathematics, finance, economics, operations research or similar discipline OR two or more years performing operational analysis a strong plus
  • Organized and scientific approach to work that allows for collection and retention of large amounts of data with no loss of integrity
  • Ability to see the big picture while effectively analyzing details
  • Must be self-motivated and have excellent organizational skills
  • Able to work effectively and deliver results with minimal daily supervision
  • Skilled at cross-functional collaboration
  • Strong data analysis and report writing skills
  • Proven analytical and problem solving skills
20

Business Operations Analyst Resume Examples & Samples

  • Support of the day to day activities in RFS team under John McNamara
  • Conduct a cadence with RFS Portfolio Directors every week to get updates
  • Manage Book of Business based on the inputs from Portfolio Directors
  • Manage SalesConnect entries for RFS every week
  • Update WES file every week
  • Conduct Signings reconciliation on Monday
  • Manage B&P report and conduct a B&P meeting fortnightly
  • Help Masako manage the travel request approval process, by consolidating all the inputs and create a report twice a week
  • Respond to any follow ups or questions regarding travel requests
  • Understanding of the Sales Cycle
  • Skills on Excel (Vlook up etc.), Powerpoint
  • Skills on SalesConnect
  • Proactiveness
  • At least 6 months experience in Business operations
21

Business Operations Analyst Resume Examples & Samples

  • Must have strong experience with ACH
  • 3 to 5 years of business analysis experience, i.e., application/ production support and/or participation in project activities for change management initiatives, including documentation, requirements identification and testing for small- to medium-size projects
  • Good knowledge of testing strategies, test plans and execution
  • Good knowledge of departmental systems and applications
  • Strong computer literacy, with ability to leverage technology associated with the job (Excel, PowerPoint, Visio or ABC FlowCharter)
  • Good change management skills
  • Good interviewing and facilitation skills
22

Business Operations Analyst Resume Examples & Samples

  • Carry out general operational functions for business processes including but not limited to: registration, identification, imaging and data procurement
  • High School graduate, or GED equivalent
  • Bachelor’s degree preferred with concentration in music business
  • Foreign language preferred
  • Knowledge of at least one musical genre. More genres preferred for more complex departments
23

Business Operations Analyst Resume Examples & Samples

  • ­Analyze processes and procedures, and recommend system changes or process changes that enhance operational efficiency
  • Complete business analysis and requirements specifications
  • Create and manage to project plan, and escalate deviations from plan
  • Create and implement User Acceptance Testing (UAT) plans, and recommend actions related to results. ­ Access data and line of business information required to fulfill accountabilities. ­
  • Collect data, business performance information and results from business unit senior managers. ­ Negotiate funding for new plans and negotiate timelines and deadlines for assigned initiatives and projects
  • ­ University degree/college diploma or equivalent work experience
  • ­ 6 to 8 years of project-related work experience
  • Solid knowledge of Trade Finance Operations – Import and Export Letters of Credit, Standby Letters of Credit, Guarantees, Documentary Collections, International Payments
  • ­Solid understanding of the Software Development Life Cycle (SDLC) and its relationship to business systems design and implementation
  • ­Familiar with established process analysis and improvement tools
  • ­Familiar with products, operations and market practices
  • ­Solid knowledge of testing strategies, test plans and execution
  • ­Solid knowledge of conversion, parallel and implementation processes
  • ­Strong knowledge of process and/or project management
  • ­Solid knowledge of standard desktop applications used by the business unit
  • ­Advanced knowledge and understanding of the business unit’s key products and services, processes and controls
  • ­Solid understanding of the business unit’s risk and regulatory requirements
  • ­Solid knowledge of the business unit’s transaction fulfillment procedures
  • ­Solid knowledge of departmental systems and applications
  • ­Solid understanding of internal business partner’s business, services and organization
  • ­Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
  • ­Advanced decision-making skills
  • ­Tolerance and flexibility for resolving ambiguities
  • ­Advanced change management skills
  • ­Strong prioritization skills
  • ­Strong planning skills (re finance, resource, strategy, business)
  • ­Strong risk management skills
  • ­Solid negotiation skills
  • ­Strong customer service and relationship management skills
  • ­Strong facilitation/ presentation skills
  • ­Strong conflict management/ resolution skills
  • ­Coaching, mentoring and training skills
  • ­Strong teamwork and team leadership skills
  • ­Strong written and oral communication skills, with the capability to present and articulate complex concepts
  • ­Strong multi-tasking skills covering a wide range of challenges which are independent and distinct
  • ­Ability to translate business requirements into system solutions according to Bank standards in working with the supporting groups across the organization
  • ­Ability to document requirements, acceptance test plans, conversion and implementation plans
  • ­Ability to support PO during business contingency
24

Business Operations Analyst Resume Examples & Samples

  • Swift wire/settlement accounting input and review
  • Preferred 1 to 2 years’ experience in derivative settlement/accounting and/or operations
  • Working knowledge of derivative products and operations processes
  • Knowledge of ISDA documentation and industry standards/Regulations
  • Excellent oral & written communication and analytical skills
  • Organized, high personal motivation with focus on teamwork and continuous improvement
  • Ability to work in fast-paced, high volume environment with tight deadlines. Strong customer service skills
  • Knowledge of product system applications (ie. Calypso, Endur, Imagine and Mircosoft Office applications ) an asset
25

Business Operations Analyst Resume Examples & Samples

  • Bachelor's degree, or equivalent is required
  • Must have 2 years of related experience
  • Experience processing orders in SAP required
  • Generating reports and product SKU set up in SAP required
  • Experience maintaining orders in the customers system
  • Must have strong computer skills including MS Word, Excel
  • Must be detail oriented with meticulous data entry skills
  • Must be self-motivated and willing to take initiative when needed
  • Ability to prioritize multiple tasks required
  • Must be team oriented, positive and willing to help others
  • Professional and courteous demeanor required
  • Prior experience working in a professional office environment preferred
26

Business Operations Analyst Resume Examples & Samples

  • Experience in data mining, data manipulation and analysis
  • Experience with Hyperion/Brio queries - knowledge of SQL an advantage
  • Experience in Sales Operations & CRM systems - knowledge of renewals or annuity business an advantage
  • Experience in documentation and process improvement
  • Knowledge of enterprise IT solutions - server and software an advantage
  • Reporting - Quarterly extract, manipulate, clean - Software data for CRM loading and opportunity management for sellers
  • Reporting - Produce weekly,monthly Business Reports for sales Pipeline data as well as Ad-hoc analysis for business and management
  • Reporting - assist planning, delivery teams, programs leader for software sales & entitlement data Ad-hoc
  • Pre-sales - assist sales team and business partners with general product & offering queries, inventory & asset data
  • Pre-sales - assist sales team with customer spend & pricing analysis, discounting review
  • Pre-sales transaction support - Liaise and STG and SWG for Software licensing regarding product announcements, and renewal rules
  • Pre-sales transaction support - Assist with Legal & contract delivery issues (Statement of Work changes, PCR, Contract Addendums, Draft Interim Support letter)
  • Post-sale - Assist with entitlement issues, system data issues, testing, special handling administration
  • Ad-hoc - assist with day to day operations - system and data issues, sales & delivery queries
27

Business Operations Analyst Resume Examples & Samples

  • Bachelor's Degree from a top 25 university, with outstanding academic performance
  • 1-3 years in consulting, investment banking, or other high-impact role (e.g., startup)
  • Excellent financial modeling skills (or ability to learn Excel quickly)
  • Technical background not required, but preferred
28

Business Operations Analyst Resume Examples & Samples

  • 2 years experience as a business analyst within a financial services organization
  • 2 years experience in BA techniques such as process models, data flow diagrams, or other diagramming tools and models
  • 2 years experience in business systems analysis functions
  • 5 years of experience in Microsoft office suite - Word, Excel, PowerPoint, Visio
  • 1 year of experience in Query languages, like Crystal Reporting, to perform data analysis
  • Knowledge of the DSS TRIPS Application would be a plus
  • College degree, or specialized training or equivalent work experience
  • Strong decision making capabilities and the ability to identify problems, propose solutions, and influence change
  • Negotiates to find creative solutions to reach goals of the group and achieve win/win solutions
  • Detailed understanding of the application development life cycle
  • Experience with incident management and the Service Manager (formerly Peregrine) system
  • Strong ability to manage multiple tasks simultaneously and prioritize work efforts in a demanding high paced environment
  • Ability to work independently yet interact with a wide variety of groups
  • Ability to recognize/foresee downstream impact(s) before presenting recommendations
29

Business Operations Analyst Resume Examples & Samples

  • Bachelor's Degree in Business or related field or equivalent
  • Master's Degree in Business or related field
  • 3-5 year of experience in the following
  • Post college experience in business or related field
  • People leadership and supervisory skills
  • Highly proficient in all Microsoft Office applications
  • Excellent communication skills, both written and verbal
  • Eloquent English language presentation skills in order to communicate at an executive management level within the VW group
  • Highly organized and dependable
  • Excellent teamwork ability and strong interpersonal skills
  • Ability to work well independently and with minimal supervision
  • Knowledge of emission testing processes
  • Basic German language skills
  • Formal Customer Service Training
  • Driver Safety Training
30

Business Operations Analyst Resume Examples & Samples

  • Assisting with the overall analysis, delivery and outcomes of Remediation & Correction Oversight initiatives
  • Ensuring the accuracy and completeness of the remediation population
  • Responsible for working with the process owner(s) and technical writers to develop thorough procedures and documentation
  • Communication of remediation efforts and status to all levels of Management
  • Proper management of time & resources on multiple initiatives at a time
  • Facilitation and leadership of multiple initiative sub-teams & working groups
  • Bachelor degree or Professional Certification preferred
  • Demonstrated leadership success within a Servicing / Operations / Call Center environment (5+ years strongly desired)
  • Proficiency or related work experience in an operational controls function such as: Audit, Risk Management, Quality Assurance (3+ years strongly desired)
  • Experience within Auto Finance / Student Lending preferred, but not required
  • Must have strong working knowledge of MS Excel
  • Decision-maker / Independent thinker
  • Ability to influence others and work closely with others to achieve cross functional goals
  • Detail orientated with strong organizational skills
  • Excellent time management skills with the ability to multi-task
  • Outstanding communications skills, both written and oral
31

Business Operations Analyst Resume Examples & Samples

  • System set ups and processing
  • Review and analysis of bug fixes and small system enhancements, providing options and recommendations
  • Assisting in testing and release management
32

Business Operations Analyst Resume Examples & Samples

  • Strong attention to detail and accuracy - proven ability to produce quality results timely
  • Ability to deal with ambiguity and multi-task
  • Strong issue resolution skills
  • Demonstrated ability to create and maintain advanced reporting (metrics and scorecards) and analytics experience
  • Excellent verbal and written communication skills - ability to summarize findings into concise high level points geared towards the audience
  • MS Office skills (Expert Excel, Access/VBA Macros, SharePoint; Intermediate Word, PowerPoint)
  • SAS Experience Preferred
33

Business Operations Analyst Resume Examples & Samples

  • Possess solid knowledge of the Payments business line including strategy, business plans, products, processes and revenue streams
  • Understand Payment solutions and apply knowledge to data analysis, process improvement, and problem resolution tasks
  • Lead creation of deliverables including market analysis, customer analysis, business cases, business requirements, test plans, procedures, audit remediation, and process/product documentation
  • Review procedures and product features and recommend changes for improvement with an emphasis on risk control, customer experience and efficiency
  • Provide input for and assist in the creation of project plans, work assignments, target dates and other aspects of assigned projects
  • Acts as team leader for assigned projects
  • Ensure system enhancements follow the appropriate IT and EPMO guidelines, meet or exceed user requirements, and are completed in a timely fashion
  • Identifies product enhancements, documents business needs and determines development impact to current system processing. Works with product managers, IT resources and users to ensure accuracy of enhancements
  • Provides guidance and context in prioritizing and determining complexity of problems and requests
  • Drive projects toward completion of defined plans through direct participation in development or oversight of deliverables
  • Function as a liaison between the business line, operations, and the technical areas throughout the project cycle
  • Collaborate with internal and external users in defining project and application requirements
  • Works with development resources (in house and third party) to ensure development work is completed to specification
  • Assume a primary role in the testing and implementation of new processes, applications, enhancements and/or conversions
  • Lead vendor collaboration forums and drive alignment between vendor and internal objectives
  • Provide users with documentation and maintain manuals, training materials and other reference materials
  • Where/when necessary, author documentation, manage communication and provide training to internal stakeholders
  • Coordinate activities around user acceptance testing of product enhancements including development of UAT test plans, coordinate subject matter experts and customers testing, and ensure internal and external release quality
  • Identifies, researches, and analyzes production problems develops solutions, and resolves problems
  • Partner with the technical areas in the research and resolution of system and process problems
  • Bachelor's degree with an emphasis on MIS, Finance,&/or Business or equivalent combination of education and experience. Master's degree preferred
  • Minimum 5-8 years experience in Banking, Systems or Operations
  • Minimum 4 years experience in Payments Product groups including Treasury Management, Card Services, or Global Payments
  • Six Sigma Green Belt or PMP certification preferred
  • Possesses a broad understanding of Payments industry and supporting business system requirements
  • Ability to lead large matrixed groups toward the development of common solutions
  • Ability to manage multiple projects, work under pressure, and adapt to changes in the work environment
  • Ability to present to senior leadership on sensitive subject matters
  • Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio). Tableau and Access preferred
34

Business Operations Analyst Resume Examples & Samples

  • Escalate deviations from requirements management plan
  • Collect data, business performance information and results from senior managers
  • Understand and interpret business and system problems/ improvements, and recommend solutions to project team(s)
  • Identify and document business unit requirements
  • Ensure all appropriate authorizations and approvals are obtained in accordance with policy and controls
  • 3 to 5 years of business analysis experience, i.e., Loan IQ administration and production support, Loan
  • Strong knowledge of Corporate and Commercial Lending Operations systems and applications: Loan IQ,
  • Strong analytical and problem-solving skills, with ability to conduct root cause analysis on system,
  • Strong collaboration skills, with ability to work effectively with Product Operations teams and liaise with
35

Business Operations Analyst Resume Examples & Samples

  • Interfaces with external customer
  • Interfaces with complex customer & internal service partners to advocate client needs and solutions
  • Act as a senior point of escalation for external and internal parties
  • Analyzes customer disputes and offers solutions that fit both client and company needs
  • Decision, approve, and process monetary credits to customer accounts
  • May maintain issues logs and may prepare monthly reporting
  • May serve as a mentor to less senior team members
  • Monitors daily performance against established metrics
  • 3-5 years customer service/call center experience resolving direct customer issues, including researching root cause and recommending solutions
  • In depth knowledge of Chase products and services in one or more of the following businesses: Consumer Branch, Mortgage (Servicing or Production), Business Banking, Credit Card, Fraud, Risk, AML/KYC, Chase.com, Chase mobile
  • Proven customer-centric focus coupled with the ability to balance against controls agenda
  • Proven excellent research and analytical skills
  • Proven ability to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines, demonstrate strong sense of personal accountability
  • Strong presentation and relationship management skills
  • Flexible, able to adapt to changing environment and goals
  • Highly detail-oriented
  • Working knowledge of MS Office Applications (Word, Excel, PowerPoint, SharePoint, etc…)
  • Bachelor’s degree preferred, but will consider equivalent experience
  • Role requires high level of independent decision making & judgment under minimal supervision
36

Business Operations Analyst Resume Examples & Samples

  • Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology
  • Professional Development: Exposure to a variety of professional development topics facilitated through our partners at Comcast University and senior leaders within the organization. These sessions include speaker series, skill-building workshops, and networking opportunities
  • Mentorship: Mentoring from fellow colleagues through the Empowering Future Leaders Program (EFLP) to help you navigate your experience, provide coaching, and expand your professional network
  • Assisting daily in researching receipts, shipments, adjustments from 3rd party SIK warehouses that were not processed automatically in Oracle
  • Creating Capital Authorization Requests and Purchase Orders as needed. Track invoices to ensure timely payment to third party partners
  • Tracking shipments into SIK warehouses from various Suppliers & Comcast warehouses to ensure timely fulfillment & receipt. Escalate delays as needed
  • Submitting UPS claims for lost/damaged shipments as needed and reconcile payments received
  • Assisting in the creation and maintenance of reporting on a daily, weekly, monthly basis
  • Majors:Business Administration, Operations Management, Finance, Business & Engineering , Economics, Entrepreneurship, Communications, Information Systems, Information Technology
37

Business Operations Analyst Resume Examples & Samples

  • Assists with the initial determination of the feasibility of assigned work, ensures user requirements are thoroughly and accurately documented in accordance with standard best practices
  • Performs necessary follow up with partners to ensure new or modified process is documented accurately and requirements have been met
  • Works with Project teams to participate in post-project reviews to ensure the process is improved for the next project
  • Provides analysis of performance for all aspects of metrics delivered and identifies key trends
  • Develops reporting requests
  • Supports immediate team with conducting initial process roll-out, including training
  • May audit project deliverables to ensure quality outcomes and adherence to quality assurance best practices
  • May participate in process improvement initiatives
  • Requirements Analysis
  • Review and Reporting
  • Technical Troubleshooting
  • Analytical Thinking
38

Business Operations Analyst Resume Examples & Samples

  • Build various transportation models to forecast costs on our P&L (outbound, returns, inbound)
  • Prepare detailed analysis to support negotiation discussions with carriers
  • Report on a weekly basis the company's transportation metrics
  • Be the point person for the warehouse management teams for carrier-related issues
  • Work closely and in parallel with the algorithms & eng teams on product roadmap initiatives related to transportation
  • Work closely with the FP&A team to stay aligned on shipping cost forecasts
  • Complete deep dives on transportation data to monitor trends over time or expose areas we can improve
39

Business Operations Analyst Resume Examples & Samples

  • Must be an advanced user of Excel, capable of creating macros and models to streamline data reconciliation and advance our financial strategy
  • Develops and manages the analysis of actual results against planned objectives and presents data in a logical and clear format so that management can develop action plans
  • Provide frequent ad-hoc analyses in support of explanation of business trends
  • Must be able to collaborate with members of the team, senior management and high-level employees in other cross-functional groups
  • Supports senior management in business analysis and strategic initiatives
  • Uses complete knowledge of the business, including system and product knowledge in order to holistically understand pricing for customers. Can create, understand, and present detail from financial statements to build a sound business case around recommendations
  • Develop and maintain comprehensive subscriber reporting
  • Conducts historic research, analyzes performance against objectives, and determines emerging sales and subscriber trends
  • Consolidates data reports and delivers to help drive data-based strategic decision-making
  • Incorporate supporting forecasting impact analysis for any recommended subscriber changes -Comprehensive modeling required.-Excellent verbal and written communication must be able to communicate effectively across all levels of the organization
  • Works with broad discretion regarding work details on assignments of a varied and difficult nature
40

Business Operations Analyst Resume Examples & Samples

  • General knowledge of administrative practices and procedures
  • Intermediate knowledge of project management life cycle
  • Basic understanding of metrics and reporting. Good organization, decision-making with attention to detail and problem solving skills
  • Intermediate skills with MS Office tools, including Work, Excel, and PowerPoint
  • Strong organizational skills. Above average written and verbal communication skills
  • Professional appearance and presentation. Able to handle confidential information
  • Ability to translate basic concepts into written and visual documentation
  • Self-starter and ability to work independently and in team environments
  • Must have the ability to balance multiple projects and priorities simultaneously in a fast-paced environment
  • Bachelor’s degree in Business or related field preferred
  • At the manager’s discretion, additional relevant experience may substitute for the degree requirement
41

Business Operations Analyst Resume Examples & Samples

  • Preparation of internal dashboards and external reports involving forecasting, accounting, operational results, and business plans for all of MapQuest
  • Perform ad hoc modeling and analysis to support the growth of the business
  • Develop departmental budgets and forecasts based on historical and current business information; weekly, monthly, quarterly
  • Prepare monthly variance analysis of actuals to budgets/forecasts
  • Identify, recommend and implement revenue and strategic improvement initiatives
  • Build reports and presentations that convey findings and conclusions
  • 1-2 years in a fast paced and data driven environment
  • Bachelor’s degree required (Math, Statistics, Economics, Business, or Finance preferred)
  • Fluent in Microsoft Excel (vlookups, concatenate, pivot tables, data manipulation, etc.)
  • Advanced Problem Solving Skills Required
  • Experience with Omniture or Google Analytics preferred
  • Ability to conceptualize the big picture while still attending to detail
  • Ability to break-down complex business problems and recommend strategic solutions
42

Business Operations Analyst Resume Examples & Samples

  • Coordinate and compile information from multiple systems. Manipulate large data sets and ensure the underlying data is accurate and correctly defined
  • Build, maintain and produce operational reports and dashboards that include costing metrics and financial data. Accurately and timely compile statistics for daily, weekly and monthly management reports
  • Identify insightful metrics; develop and maintain metrics to measure productivity and process performance. Identify trends and variances
  • Provide insight to opportunities for process improvements based on analysis of the data. Identify, create and help drive process improvement initiative projects
  • Collaborate with staff within and outside the department at all organizational levels to gather information and prepare reports
  • Perform daily general ledger and operating account reconciliation. Complete other financial tasks including timely and accurate vendor payments
  • Provide ad hoc reporting and analysis for internal and external stakeholders including risk, regulatory, and third-party investors
  • Create, test and improve relevant processes, procedures and document templates
  • 4-year degree or equivalent related work experience
  • At least 1 year of experience in service delivery or business operations
  • Advanced skills in Excel and proficiency with PowerPoint and Word
  • Exceptional verbal and written communication, interpersonal and customer service skills
  • Detail oriented and ability to review large sets of data and ensure accuracy
  • Strong organizational skills and ability to effectively prioritize daily tasks to meet deadlines
  • Critical thinking skills. Ability to define problems, establish facts and draw valid conclusions
  • Ability to collaborate effectively with individuals across the organization
  • Ability to work independently with limited direction from the manager
43

Business Operations Analyst Resume Examples & Samples

  • 3rd or 4th year student in a business, finance, accounting or related program
  • Proven knowledge of business operations principles
  • Proven knowledge of finance and accounting principles
  • Proven knowledge of productivity tools such as excel, powerpoint
  • Proven analytical skills to spot business trends and provide analysis
  • General project management skills
  • General understanding of the software consulting business
  • Experience working effectively with remote team members
44

Business Operations Analyst Resume Examples & Samples

  • Formal Lean/Six Sigma training is a plus
  • Excellent judgment and logic to handle sensitive information
  • Exceptional problem solving skills as well as the ability to create logical and realistic solutions under tight deadlines
  • Ability to travel up to 50-75% as needed
45

Business Operations Analyst Resume Examples & Samples

  • Expert knowledge of testing practices and processes
  • Proficiency in all Microsoft Office Applications
  • Strong platform knowledge for mainframe, client/server and/or web-based applications
  • Proven experience with automation testing tools and strategies
  • College Degree (Preferred)
  • 3+ years previous management experience strongly preferred
  • 3+ years experience in user acceptance testing strongly preferred
  • Familiarity with Business Functionalization and on/off-shore partner management
  • Leadership experience in managing cross-functional teams preferred
46

Business Operations Analyst Resume Examples & Samples

  • Experience in Analytical Thinking and Problem Solving in a testing (QA) environment
  • Experience in User Acceptance Testing lifecycle and structured testing
  • Advanced ability to develop test strategies and test plans including technical resource requirements
  • 3+ years of professional technological experience with an emphasis on Quality Testing strongly preferred
  • Ability to conduct lessons learned, identify tactical and strategic opportunities
  • Ability to compile, analyze and report metrics
  • Leadership experience in managing cross-functional teams a plus
47

Business Operations Analyst Resume Examples & Samples

  • Creates and maintains multiple operational reporting tools including, budgets, budget forecasts, variance reports, timesheet reporting, resource plans
  • Manages our contractor on boarding process, tracks funding sources, and monitors budget in partnership of the hiring managers
  • Provides analytical support of actual results and feasibility of proposed business strategies
  • Provides statement of work support pertaining to hardware and software working between hiring managers, vendors, procurement, and legal departments
  • Works as point of contact for procurement, financial teams, and other business operations teams
  • Needs to be comfortable communicating results to leadership
  • Consolidates data reports and drives data-based strategic decision making
  • Organizes and works with vendors on various internal initiatives including all hands meetings, creating marketing materials and others
  • Provides support for various administrative tasks and projects
  • Can do documentation and provide communications on processes and provide training to internal team members
  • Highly skilled in Excel, Power Point,Tableauand related software tools. Database experience a plus
48

Business Operations Analyst Resume Examples & Samples

  • Performs and completes daily, routine tasks, receiving instruction from manager as needed
  • Provides basic, routine support for process and operations activities that optimize cost effectiveness
  • Assist in operational planning by researching, collecting, analyzing and consolidating basic business data
  • Drafts reports with preliminary findings
  • Provides basic, routine data to manufacturers and vendors
  • Collects basic information needed to analyze a problem, situation or issue.Performs routine or basic data analysis, following the correct steps and using the appropriate tools, seeking guidance when necessary.Develops an understanding of how to analyze data and identify the implications of various courses of action
  • Acquires basic knowledge of the industry, such as terminology and key players.Researches industry information andsummarizes findings.Recognizes different industry products and services and begins to understand how they are applied
  • Acquires basic knowledge of systems and databases through completing routine responsibilities.Completes routine activities by using financial systems and technologies.Completes basic quality review checks on data
  • Collects and consolidates basic business data, providing preliminary information to support demand planning.Acquires basic knowledge of forecasting through completing routine responsibilities according to standardsand procedures.Understands that overlaps and linkages exists among products and services
  • Prepares preliminary reports and analyses according to predetermined standards for supervisor/manager review andinput
  • Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on taskinitially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as theemployee gains more confidence and capability
  • Applies general knowledge of business developed through education or past experience. Often needs help understanding the commercial side or key business drivers impacting the task/decision
  • Uses existing procedures to solve standard problems; analyses information and standard practices to makejudgments
  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives andmeet deadlines as described by supervisor
49

Business Operations Analyst Resume Examples & Samples

  • Minimum of Associates degree in Business or related field or equivalent
  • Bachelor's Degree in Business or related field
  • 2-4 year of experience in the following
50

Business Operations Analyst Resume Examples & Samples

  • Strategically evaluate new market opportunities
  • Create new metrics to evaluate the business
  • Use data to build insights about our advertisers
  • Ownership of reporting to provide insights about user growth, trends, and advertising revenue
  • Financial planning responsibilities focused on forecasting and budgeting
  • Work cross-functionally with other business groups
  • 2+ years of experience in business strategy, finance, analytics or planning
  • Experienced in strategy consulting with a focus on technology or media is highly desirable
  • Professional experience using SQL
  • Able to synthesize strategic insights and problem-solve individually or in a group setting understanding key financial drivers of the business
  • Highly motivated, hard-working, and able to think clearly under pressure
  • Passionate about AdTech and Facebook
51

Business Operations Analyst Resume Examples & Samples

  • Monitor/Triage emerging items to determine issue priority and severity
  • Represent business interests on issue management calls, assesses and reports business impacts to issue facilitators and business leadership. Engaged in broad base communications and coordinating the response of multiple support teams
  • General understanding of the Customer Behavior for each Business Function
  • Calculate and record issue impacts
  • Lead and follow up on low severity issues
  • Communicate primarily low severity issues effectively with business units and IT Development
  • Assess risks and cross-impacts for reported issues
  • General understanding of Contact Center tools
  • Ability to quickly understand technology related issues and critically assess end-user impacts
  • Ability to manage expectations and interactions between business and technology organizations
  • Ability to translate technical language to the business
  • 2+ years Call/Contact Center industry and solutions experience preferred
  • General understanding and experience with CCB Contact Center practices and technology preferred
52

Business Operations Analyst Resume Examples & Samples

  • Responsible for understanding Customer and Business Impacts of project charter/concept/architectural documents in the initial phase of the project life cycle
  • Intense focus on the overall customer experience and specialist experience
  • Build business use cases/servicing scenarios based on charter/concept documents
  • Leverage use cases/servicing scenarios to formally document requirement for Statement of Need (SON) and Impact Matrix (IM) walkthroughs
  • Review Business Requirements Document (BRD) for cross-Business Function projects
  • Represent business interests on Statement of Need (SON) and Impact Matrix (IM) walkthroughs. May be required to communicate requirements to Technology, program leads and other Business Functions
  • Lead and follow up on all issues impacting a project
  • Communicate issues effectively with Business Leads and Release Managers through project implementation
  • Engage with the project team through implementation of changes
  • Actively engages in project requirement meetings in the following manor
  • Influences requirements through analysis; providing thoughtful input to insure the business needs are met
  • Ability to identify and document gaps, impacts, and risks of the project
  • Works to insure no business requirements are missed
  • Captures and communicates lessons learned from a project and is able to apply them to future business requirement efforts
  • Ability to research and document current environment and apply appropriate changes to support the business request/needs
  • Manages a piece or work stream of a small project or other program initiative, with moderate to high supervision
  • Collaborates on user experience and business strategy
  • Contributes to idea creation and project execution
  • Contributes to the translation of business requirements to functional design
  • Conducts research and analyzes data
  • Escalates project issues and risks appropriately
  • Identifies and documents best practices
  • Develops segments of presentations
  • Participates in execution of a strategy; implements the tactics to meet goals for a functional sub-group or a department
  • Facilitates business requirements and functional design discussions with Business Owners / requestors
  • Conflict resolution, change management, influencing, project management and leadership skills
  • Ability to drive risk and control agenda
  • Strong working knowledge of Microsoft Office Applications
  • Ability to accept and learn from feedback
  • Ability to analyze, review, and develop project requirements
  • 1+ financial services call / contact center industry and solutions preferred
  • Demonstrates ability to self-develop
  • Ability to assist and develop a peers
  • Ability to influence and drive organizational change
  • Networks effectively with colleagues
  • Sets high standards for self
  • Executes superbly and meets commitments
  • Acts with a sense of urgency
  • Is not afraid to ask difficult questions
53

Business Operations Analyst Resume Examples & Samples

  • Primary responsibility for answering Data Products phone line and email address in order to respond to client inquiries
  • Code time-sensitive customer news communications and websites using HTMLTrouble-shoot data quality concerns with the guidance of Management
  • Code/Draft time-sensitive customer news communications, websites and Database Corrections and follow up with downstream firms
  • Support for migration of datafeeds
  • Perform ad hoc projects and requests as needed
  • Manage customer migration ensuring process is conducted on a timely matter
  • Manage the external customer communications process including vendor alerts, mass emails, and updates
  • Act as a Content expert on trader, CMS, VSS, alerts and web vendor displays
  • Manage processes within the Technical Data Operations Group. Verify upstream changes for the Ultrafeed product
  • Manage technological updates (on the business side) for the Ultrafeed product
  • Liaise with internal and external groups on industry initiatives such as Symbology
  • Managing Data Store Customer Service/Billing. SIP Capacity Exchange latency
  • Update SharePoint internal documents (Call logs, etc). NASDAQ Trader Website Updates. (Price List/Page Updates). Web Vendor Correction Outreach Process. Staff Meeting Minutes (Weekly). FIF Stats (Monthly)
  • Heavy usage of MS Excel & PowerPoint to create charts, manage data and prepare reports
54

Business Operations Analyst Resume Examples & Samples

  • Analyze and maintain executive reporting for various internal processes
  • Provide mentoring and coaching for other Access Management Group (AMG) team members
  • Collaborate with the team to develop best practices and identify tactical and/or strategic opportunities
  • Collaborate with Business Function partners on projects impacting user access or privileges
  • Evaluate, submit (where appropriate) and approve Business Function access requests
  • Evaluate and administer Business Function access (where appropriate)
  • Provide oversight and governance for establishing and maintaining Business Function standardized access and non-standard System Access requests
  • Provide oversight and governance for recertification, employee transfers and cost center/mail code changes
  • Provide oversight and governance for Business Function risk and audit support
  • Oversee our general mailbox
  • Internal reporting - termination, new hire, profile database and BOW
  • 2+ years direct Financial Services Call/Contact Center experience preferred
  • Strong understanding of business function access needs/controls, strategy and technology across the firm
  • Strong Experience in business analysis, reporting of business data, problem identification, resolution and root cause analysis
  • Ability to team and partner collaboratively with business partners
55

Business Operations Analyst Resume Examples & Samples

  • Work with Project Managers, Business Analysts, Business client and other technical teams to design, develop, implement, test and maintain back-end UT
  • Work with Business client to update and maintain current back-end UT’s
  • Performance and scalability tuning to support deployments
  • Research and prototype new technologies as appropriate
  • Ensure quality and completeness of the product through unit testing, documentation and maintenance as appropriate
  • Work with the team to provide a first-line support capability
  • Translate technical requirements into programmed application modules
  • Participate in design reviews and provide input to the design recommendations
  • Incorporate Corporate Architectural Standards into application design specifications
  • Incorporate security requirements into design
  • Understand the structures, usage and sources of data
  • Must be self-directed/self-motivated. Must be able to manage individual workload and deliver agreed upon project milestones
  • Serve as liaison between the Technology organization and the business users
  • Intermediate Skills level in technologies below
56

Business Operations Analyst Resume Examples & Samples

  • Become an expert in the use and understanding of PPS planning tools and systems
  • Review and analyze current demand changes and supply matching, as well as proactive communication to the regions and suppliers regarding long range forecasts
  • Extensive interface with various functions including procurement, marketing, pricing and finance
  • Communicate launch schedules, qualifications, demand levels and changes, quality issues, and EOL lock volumes to regions and suppliers
  • Responsible for first level Supplier escalations
  • Own and maintain direct and effective communication channels with suppliers’ US or HQ contacts
  • Manage suppliers’ supporting NPI and EOL
  • Excellent planning and communication skills
  • Demonstrated ability to negotiate with, and influence, others
  • High Fluency in English ( written and verbal ) and local language
  • Excellent knowledge of procurement practices, terms, negotiation concepts, planning tools, and business law
  • Analytical and Negotiation skills
  • Excellent MS office desktop skills ie Outlook, Powerpoint, Word
  • Excellent use of Excel
  • Capacity to interpret complex data
57

Business Operations Analyst Resume Examples & Samples

  • Performance Measures & Process
  • 3 to 5 years of business analysis experience, i.e., application/ production support and/or participation in project activities for change management initiatives, including documentation,
  • Requirements identification and testing for small- to medium-size projects
  • Strong teamwork skills, with ability to work effectively with project teams to ensure project objectives are achieved and ability to work with technology groups to ensure production support
  • Issues are resolved
58

Business Operations Analyst Resume Examples & Samples

  • Responsible for driving management level reporting, analytics and data mining
  • Designing and Developing Dashboards using Power Pivot, Power BI and other data visualization tools for various organizational metrics and indicators
  • Creating new reports and modifying existing reports using industry standards and best practices
  • Elicit business requirements using business analysis, interviews, document analysis, requirements workshops, use cases, scenarios, business process descriptions, tasks and workflow analysis
  • Use the gathered requirements to develop logic for reporting, analytics or IT application support
  • Apply analytical skills to assess problems/needs, document requirements and determine new process, IT or report solutions
  • Developing manual/automated reporting programs using data from billing, service and sales systems. Design and distribute reports from Oracle and other in house applications
  • Perform statistical analysis, build predictive models, and formulate decision models that relate operational activities to results to drive value stream enhancement and continuous improvement
  • Develop or maintain access databases
  • Develop graphs, charts, pivot tables and raw data tables on a weekly, monthly and quarterly basis. Write Excel/Access Macros, Visual Basic coding
  • Perform ad-hoc data analysis and manual data refreshes. Determine when repetitive ad-hoc requests should be included as standard reporting
  • Understand data standards and identify data abnormalities. Instill data quality in all solutions delivered
  • Engage with IT to transform existing solutions to new methodology and technology. Liaise with IT to manage process of data mapping, UAT testing, etc
  • Maintain close alignment with all customers (internal, external, management and at the field level) and other data reporting teams to ensure requirements are being met
  • Leverage collaboration portals like SharePoint for requirements gathering, design, project development and deployment
  • Excellent skill level in SQL, PL/SQL. Strong SQL query writing experience
  • Advanced knowledge of Toad, PowerPivot, and/or other data extraction, mining, visualization and reporting tools strongly required
  • Proficient in Microsoft Power BI
  • Proficiency in dashboard and scorecard design and development
  • Understanding of Database Design. Excellent skill level in relational database required
  • Oracle, MS SQL Server intermediate knowledge
  • Proficient in Microsoft Word, Power Point and Visio
  • Proficient in MS Excel and MS Access (with macros and visual basic)
  • Excellent critical-thinking skills with the ability to research and analyze data retrieved from multiple sources
  • Must possess and demonstrate excellent verbal, written, and interpersonal communications skills
  • Ability to build rapport, cultivate working relationships and drive collaboration across teams
  • Must be an adaptable self-starter and work with minimal supervision. Must be able to juggle multiple projects and organize time effectively
  • Superior documentation and organizational skills. Must be detail­ oriented
  • Demonstrate commitment to continuous improvement in a dynamic environment
  • Must be willing to put in extra time and effort if need be. Go above and beyond the requirements of the job and strive to exceed expectations
59

Business Operations Analyst Resume Examples & Samples

  • Workflow Analysis & Documentation - includes undertaking critical analysis of current processes; identifying areas for process improvements and automation;, determining optimal solutions resulting from sound analysis of business process and workflows (current state/future state); create project plans and implement
  • New Business Initiatives (new products, market segments, complex one-off transactions, etc.) - work with Business Development, Credit, Asset Management and Finance teams to gain understanding of structure and deal parameters; utilizing knowledge and expertise of existing systems and processes, identify and propose strategies/solutions; documentation of workflows as needed; work with all internal teams to ensure smooth integration and coverage of all risk & compliance controls
  • Reporting & Data Analysis
  • Develop LF reporting package; determine and evaluate metrics required to meet business needs; prepare reports by collecting, analyzing and summarizing information
  • Prepare Collect, analyze and summarize information
  • Streamline all existing reporting including monthly Perfect Pay Reporting and other specialized reporting being completed for various partners
  • Develop dashboard to provide status of new business, KPI’s, projects
  • Review exception reporting on transactions and identify process/system changes as required
  • Special Projects – Plan and support various projects and initiatives including Term Loan conversion, Process Automation initiatives, and Tax projects
  • Risk & Controls -Ensure that all controls relating to Compliance Risk and Operational Risk are effective and operational at all times; point of contact for LF related audits; provide representation for LF on RCSA process and Operational Risk Management
  • Systems Related Gain detailed understanding of all system capabilities (InfoLease, CCEx, various databases)
  • As required, design and document system enhancement requirements, prioritize, work with IT team to develop, UAT testing, training and implementation,
  • Participate in Technology Stakeholder Meetings as needed
  • BA, BS or equivalent
  • 5+ years of business experience; Financial Service Industry experience preferred
  • Strong Computer Skills
  • Advanced Microsoft Office skills including Outlook, Word, Excel, Access, PowerPoint and Visio
  • Detail oriented with strong problem resolution skills
  • Ability to work and effectively interact and contribute in a fast-paced team environment
  • Ability to identify and lead change
60

Business Operations Analyst Resume Examples & Samples

  • Experience utilizing decision trees to create application logic
  • Ability to leverage experimental design and creation of experiments to optimize application logic
  • Knowledge of policies, plans, procedures, products and regulatory requirements for collection activities
  • Ability to transfer knowledge to non-technical managers and end users
  • Proficient understanding of project management and testing methodology and procedures
  • Working knowledge of SQL
  • Experience writing syntax and/or ability to create application logic utilizing decision trees and strategies
61

Business Operations Analyst Resume Examples & Samples

  • Meet with operations managers & associates to understand overall buisness operations, challenges, and growth patterns
  • Conduct meetings/sessions to design solutions that meet buisness needs
  • Exhibit good listening and comprehension skills and quickly synthesize information
  • Identify risks, dependencies, and potential roadblocks and present to management and operations teams
  • Drive towards simplicity & efficiency in solution creation & design solutions that enable the operations to meet buisness objectives
  • Work with Senior Business Operations Analysts to design, develop, implement, and validate solutions
  • Present results of analysis & design to Senior Business Operations Analysts, operations managers, associates, and team for a collaborative approach for solution development
  • Implement solutions based on documented analysis results
  • Provide testing support as part of solution design, implementation, maintenance, and troubleshooting
  • Create and coordinate user acceptance testing for design validation
  • Work cooperatively with other business analysts, technical & application personnel & vendors as warranted
  • Provide regular status reports to supervisor and team
62

Business Operations Analyst Resume Examples & Samples

  • Develop a deep understanding of operational, customer and financial data
  • Collaborate with leadership to design and deliver dashboard tools
  • Manage monthly book sales reporting and forecasting
  • Manage monthly book production through understanding inventory and sell-through
  • Drive continued sales optimization through performance analysis and testing
  • Support ad-hoc analysis to drive business insight
  • Collaborate with Sales, Operations, and Technology teams
63

Advanced Services Business Operations Analyst Resume Examples & Samples

  • Lead the accuracy and governance of data within the tools
  • Assist in tracking and maintaining data for Project Profitability, Compliance, Accuracy, Governance at the project level
  • Assist with Booking process through Deal Assurance from the Advanced Services Delivery perspective
  • Standardize and formalize definitions, calculations, metrics and matrices of specific tools
  • Assist in driving global initiatives and project tracking and updates
  • Assist in the development of time-spent and efficiency measures and reports
  • Work with cross-functional teams to resolve issues
  • Assist and guide the field on processes, systems and procedures
  • Ad-hoc analysis and reporting as needed for management reporting and audit requirements
  • Able to manage and prioritize own time; provides feedback to supervisors on goal / task completion
  • Exercises judgment within generally defined practices and policies in developing methods, techniques and evaluation criteria for obtaining results; works autonomously and checks-in as decisions are made
  • Challenged by fast paced environments and the resultant need for prioritization and multitasking
  • Advanced skills with data manipulation, analysis and creation of summary reports for the business community
  • Solid organizational skills, ability to focus and make progress towards both short term goals and long term objectives
  • Cross-functional collaborator capable of building and nurturing relationships with existing and new stakeholders
  • Comfortable with change and possess the ability to execute against a regularly re-evaluated plan while maintaining commitment to all stakeholders
  • Willingness to grow with the team and tackle administrative tasks as required associated with area level metrics
  • Strong conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass."
  • Previous experience with Cisco and with Cisco Advanced Services is strongly preferred
  • Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus
  • Ideal candidate will have 4-6 years' experience demonstrating solid analytical skills working with the business community in a related role with any finance, business operations, project management, or delivery management experience
64

Business Operations Analyst Resume Examples & Samples

  • Engage with stakeholders as a project coordinator during business expansion and projects related to system enhancements and releases
  • Engage with metric owners from each business unit to identify key causes behind data trends/irregularities
  • Create and maintain reports for the senior management team and business unit level managers of Operations
  • Identify process improvements to streamline data collection and report creation
  • Interact with business users including management and translate business requirements into technical solutions
  • Act as a lead for providing assistance and answering questions related to report building/SQL coding/software applications and automations
  • Bachelors degree, plus 2-4 years of operations, technology or risk management experience
  • Proven track record of digitization, automation and driving process improvements
  • Preferred Retail Operations, Fraud or AML/KYC experience and/or previous business analyst or project management experience
  • Demonstrate flexibility and willingness to accept new assignments and challenges in a rapidly changing environment
  • Flair for Project management
  • Business intelligence software including one or more of the following: SQL Server and/or Business Objects
  • Strong PC Skills including Microsoft Excel, Project, Access, Word, PowerPoint , Visio, Minitab, Marcos, VBA,
  • Advanced skills in Software Testing Tools – e.g. QTP
65

Business Operations Analyst Resume Examples & Samples

  • Work with managers across all of IRM to place Ariba and Concur orders with ES&P (Enterprise Sourcing and Procurement), track orders, escalate as necessary, and coordinate with IRM Finance
  • Place Ariba and Concur orders for NDAs (Non-Disclosure Agreement), SOWs (Statement Of Work), and MSAs (Master Services Agreements) with ES&P (Enterprise Sourcing and Procurement)
  • Track purchases through creation, delivery, and invoice payment
  • Create and manage cap and non-cap SOWs
  • Track expenditures against approved budget
  • Handle all related invoicing
  • Manage facilities-related requests
  • Coordinate and manage all training and certification requests and registrations
  • Perform standard and ad hoc reporting
  • Provide back-up support on time accounting (PPM Optics) and resource management/labor reporting
  • Manage and update divisional SharePoint
  • Answer or route inquiries that come to the Operations & Administration (O&A) team
  • PC proficiency with web-based applications as well as knowledge of automated database management systems (MS Office and SharePoint expertise)
  • Strong time/project management, problem solving, organizational, planning, numerical/quantitative, and analytical skills
  • Experience managing multiple competing and conflicting priorities
  • Experience working in a fast-paced, constantly-changing environment
  • Prior experience thriving and working with minimal supervision
  • Experience working cross-functionally (IT, Procurement, Finance, etc.) and with all levels of employees including management
66

Business Operations Analyst Resume Examples & Samples

  • Typically 6-10 years of experience in a supply chain function
  • Excellent understanding of supply chain processes (plan, source, make deliver)
  • Very Strong project management skills, with capability to manage cross functional teams in multiple geographies
  • Thorough knowledge of inventory modeling and analysis
  • Strong leadership skills including team-building and conflict resolution and management
  • Excellent understanding in developing and managing a trade compliance program
67

Business Operations Analyst Resume Examples & Samples

  • Bachelors degree and 10+ years of personnel security work experience. Previous work experience and 2+ different federal agencies preferred
  • 10 years of experience supporting national intelligence programs
  • Analytic and critical thinking skills, including the ability to conduct program and management assessments, to identify needs and requirements, and to develop non-linear process improvement recommendations for implementation across the IC
  • Extensive experience in the effective execution of complex projects; in managing and mitigating risks, assessing customer requirements, identifying dependencies, and developing responsive project plans; in estimating costs and other resources using quantitative analysis to project requirements
  • Demonstrated knowledge of counterintelligence (e.g., foreign intelligence services intentions, capabilities, tactics, and operations), personnel security (e.g., background investigations, PRs, adjudicative guidelines), and analysis
  • Experience with IT analytical projects and tools, to include: knowledge management solutions, link analysis, data mining, data/entity extraction, and intelligence visualization tools
  • Ability to establish regular contact with high-level internal and external resources and have periodic contacts with other offices, supplying or seeking information on specialized and non-specialized matters; excellent use of tact when expressing ideas or opinions to senior leaders, customers, contractors, and other stakeholders
  • Demonstrated ability to communicate, both verbally and in writing, complex information in a clear, concise manner
  • Possess current ODNI ISSA/TS/SCI clearance
68

Project / Business / Operations Analyst Resume Examples & Samples

  • High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required
  • 3 to 6 years experience
  • Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline
  • Experience in Information Technology preferred
  • Ability to quickly learn organizational structure, business strategies and processes. Knowledgeable on business process modeling, process mapping
  • Capable of writing clear and well structured business requirements documents
  • Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use
  • Ability to resolve minor conflicts/issues using different tactics for prior to escalation. Work with team members to understand the needs of the project
  • Strong verbal and written communication skills. Strong facilitation and presentation skills
  • Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
  • Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations
  • Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps
  • Assess, research, analyze and document sponsor/stakeholder needs
  • Supports the Project Manager in planning, executing, controlling and closing phases
  • Develop and maintain strong relationship with business partners and internal/external team members
  • Identify issues and escalates/manages resolution as required
  • Coordinates and provides support to the business with the process implementation
69

Project / Business / Operations Analyst Resume Examples & Samples

  • 6 to 8 years experience
  • Ability to resolve minor conflicts/issues using different tactics for prior to escalation. Work with team members to understand the needs of the project. Strong verbal and written communication skills
  • Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required
70

Technical Business Operations Analyst Resume Examples & Samples

  • Perform ticket analysis, troubleshooting, providing solutions to the incident ticket
  • Create positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude
  • Perform basic software system operations. This involves routine health check on customer systems, basic configuration changes/installation/ upgrades
  • Understand the optimization action that carried out by customer and able to advice the best practice to implement the optimization process in line with the tools capability
  • Hands on experience in analysing drive test logs, scanner logs and call trace log
  • Ability to analyse GSM, UMTS & LTE call trace files form Huawei Call Trace logs and understanding of different type of optimization issue such as Cross Feeder, Overshooting, Missing Neighbour, Pilot Pollution, IRAT & etc
  • Deep understanding of the RF engineering domain, with detailed level skills in network design, planning, optimization. Able to work on customer projects as expert deployed resource in customer projects
  • Experience is handling multi-vendor environment (Huawei, Ericsson & etc.)
  • Understanding of the IT environment within a customer operation, including support procedures, operational procedures and security policies
  • Strong understanding of RF communications in various wireless technologies including GSM, WCDMA, LTE, HSPA+, EvDO, and iDEN
  • Experience in supporting web based enterprise solution (J2EE) involving JAVA on JBOSS application server
  • Basic knowledge on Oracle DB (administration / monitoring) and simple SQL query
71

Technical & Business Operations Analyst Resume Examples & Samples

  • Perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution
  • Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID)
  • Run methods and procedures to provide resolution to known/recurring issues
  • Effectively use the existing knowledge base and documentation for quick-win and first-level resolution
  • Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs
  • Ensure timely resolution or escalation within the agreed SLA. Create positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude
  • Follow standard operating procedure and update checklists for quality assurance and progress tracking
  • Ensure seamless handover between shifts
  • Monitor and publish the SLA achievement by keeping track of all KPIs
  • Ensure crystal clear communication and documentation as point of contact
  • Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). Report and properly document errors that are detected
  • Perform basic software system operations. This involves using the online screen, running maps and jobs, basic configuration/installation, taking backups, and so on
  • Work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities
  • 3 reasons why you should apply for this role!
  • The project you will work on is building the future experience of customers of one of the world’s largest Telecom companies
  • This position will give you an ability to influence work of a lot of people surrounding you
  • You will be part of very dynamic team working with top of the line technologies
  • Strong Unix Operating system knowledge - Must
  • Experience writing various shell scripts
  • Experience with Oracle SQL - Must
  • High Communication skills - Must
  • Customer Facing skills
  • WebLogic knowledge - advantage
  • Good understanding of the Java language – Advantage
  • Ability to understand architecture of big systems and the relations between the components
  • Analytical Thinking & Problem Solving - Expected Proficiency Level: 1
  • Creativity & Innovation - Expected Proficiency Level: 1
  • Focus on Quality - Expected Proficiency Level: 1
  • Technological Excellence - Expected Proficiency Level: 1
72

Business Operations Analyst Resume Examples & Samples

  • Represent business interests on change record analysis, review and approvals
  • Strong analysis skills to assess end to end impacts and event conflicts for escalations
  • Coordinate and support post event validation efforts inclusive of playbooks
  • Engage in broad based communications to Senior Management and line of business partners regarding events and operational impacts
  • Analyze post event impacts for process improvement opportunities
  • Create and maintain metrics, process workflows and documentation
  • Working knowledge if ITSM, HP Service Manager
  • Strong knowledge of technology infrastructure, resiliency and maintenance lifecycles
  • Ability to manage expectations and interactions between business and technology organizations at all levels
  • Intermediate to advanced skills in Sharepoint, Excel, VBA Scripting, Visio and Powerpoint
  • 3+ years technology experience preferred in infrastructure maintenance and/or resiliency disciplines
  • 3+ years Call/Contact Center industry and solutions experience preferred
  • General understanding and experience with CCB Contact Center operations, practices and technology preferred
  • General understanding of customer interactions across Chase business channels
73

Business Operations Analyst Resume Examples & Samples

  • Represent business interests on technology related issue management calls, assesses and reports business impacts to issue facilitators and business leadership
  • Coordinates the impacts and incident detail from multiple support teams
  • Calculate and record impacts due to technology issues in the environment
  • Engaged in broad based and timely communications to Senior Management and line of business partners regarding system issues, resolution plans and customer impacts
  • Communicate low severity issues effectively with business units and IT development
  • Escalate risks and cross-impacts being proactive to identify issues early through monitoring of real time activity and potential trends
74

Business Operations Analyst Resume Examples & Samples

  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed
  • Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required
  • Work independently with users to define concepts and under direction of project managers
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans
  • Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
  • Develop requirements specifications according to standard templates, using natural language
  • Process and verify customer refund batches
  • Process manual refund requests
  • Research refund check issues; deleting, voiding, stopping and reissuing refunds as necessary
  • Process credit card reversal requests
  • Research credit card and draft issues
  • Audit employee discounted accounts
  • Audit Franchises for correct statement taxing
  • Perform Auditing functions in the areas of Payments / Adjustments, Equipment, Customer Information, House Information and Work Orders
  • Run and maintain ICOMS Queries
  • Research accounts successfully/independently, paying attention to detail
  • Make corrections to accounts in the ICOMS software
  • Successful at working with sites/call center to have errors corrected and informing user of the correct procedures
  • Identify areas of improvement such as developing more efficient processes, methods of reporting, and communication
  • Seek areas where auditing is valuable, where time spent auditing yields significant results to utilize time most productively
  • Must clearly and concisely compose emails and memos for distribution
  • Respond to ICOMS/billing requests, questions and research
  • Recognize trends and anomalies to assist management in controlling revenues, subs and all database information
  • Respond to questions, research requests, and assist with or manage special projects
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Ability to create and deliver presentations to all levels of the organization
  • Ability to apply expert knowledge of advanced functions within Excel (vlookup, sumifs, pivot tables, conditional formatting, etc)
  • Strong professional verbal and written communication skills
  • Ability to multi-task, prioritize and organize effectively
  • Create data visualizations in software, such as Tableau and Business Objects, to illustrate drivers, trends and anomalies in key operational metrics for all levels of the organization
  • 2 or more years’ experience in quantitated analyses
75

Business Operations Analyst Resume Examples & Samples

  • Understands and/or learns the client’s business requirements and regulatory requirements. Analyze and recommend business processes changes and/or operational efficiencies to meet the requirements
  • Work with business analyst to create business requirements documenting the needs of the client department/agency
  • Works to optimize business performance by recommending balanced approaches to system design and operational/process oriented solutions
  • Review and research inquiries from regulatory bodies related to submission data
  • Manage business priority and work with technical team to ensure all deadlines are met
  • Maintain a favorable working relationship with all project stakeholders to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
  • Assists with development of business requirements and mapping documents for submissions and reporting/reconciliation
  • Manage submission/transaction rejection resolution - both short and long term fixes
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
  • Run and distribute operational reports for accumulator reconciliation and ensure the completion of work
  • Triage and prioritize accumulator issues to optimize client and member satisfaction
  • 3-5 years working in the health payer industry with proficient level understanding of general business practices and health plan operations (Membership, Provider, Claims, Customer Service, Care Management, etc.)
  • 3-5 years of experience as a Business Analyst or Operations Analyst(must have some experience writing business requirements and working with technical teams to implement custom solutions)
  • Solid analytical skills with ability to compile data from many sources and formulate plans and recommendations
  • Excellent data manipulation, communication, analytical and statistical skills are required
  • Must be comfortable with SQL, MS Excel, MS Access, MS Word, MS Visio and MS PowerPoint
  • Must have excellent time management and organizational skills with the ability to handle multiple tasks in a timely and accurate manner
  • Ability to work under pressure, adhere to deadlines and know when to escalate information/issues
  • Must have a high level of self-motivation and with little guidance/supervision
  • Must be able to work both independently as well as a team participant
  • Must have outstanding verbal and written communications skills with the ability to communicate clearly to all levels of an organization
  • Three (3) plus years health plan operations analysis or related work
  • Experience with multiple health plan operation functional areas
  • Knowledge of Medicare, Medicaid, TPA business requirements; behavioral health knowledge a plus
  • Working knowledge of claim editing software, such as CES, a plus
  • Experience with public and private exchanges
  • Experience executing user acceptance testing and triaging test issues
  • Prior class room or on-the-job training experience
  • Experience mapping business processes
  • 3-5 years’ experience with clinical editing, Medicare and Medicaid products
  • Experience working on at least one (1) enterprise-wide system implementation (from start to finish)
  • Prior experience working with other ANSI x12 EDI standards for health care a plus
76

Business Operations Analyst Resume Examples & Samples

  • Assisting with the business case
  • Planning and monitoring
  • Eliciting requirements
  • Requirements organization
  • Requirements management and communication
  • BA in economics or business from a leading University
  • Strong self-starter that enjoys working in a fast-paced software development environment
  • Entrepreneurial attitude - willingness to work in an unstructured environment and “create something from nothing”
  • Source and manage third party data sets to support product development efforts
  • Develop business cases for key products including features, options and customer support
  • Provide analytical support for product pricing
77

Business Operations Analyst Resume Examples & Samples

  • Create change management strategy and other change collateral such as user stories, change strategies, awareness and education plans, etc
  • Create actionable deliverables for the change management functions
  • Create Stakeholder Engagement maps, analysis and plans and manage stakeholders and Support communication efforts
  • Publish ongoing Roadmap that will reflect the key change activities
  • Track and manage OCM tasks as well coordinate efforts with other specialists
  • Help Integrate change management activities into project plan and Track and report issues
  • Minimum eight (8) years of related experience
  • Experience and knowledge of change management principles, methodologies and tools
  • Ability to influence others and move toward a common vision or goal
  • Experience with large-scale implementation projects or change management efforts
  • Able to work effectively at all levels in an organization
  • Ability to apply a structured methodology and lead change management activities
  • Ability to facilitate meetings and present strategies
78

Business Operations Analyst, Lead-asg Resume Examples & Samples

  • Use creative ability to translate complex concepts into easy-to-read presentations using charts, graphics, or visual aids
  • Work in a team environment, collaborating with SME’s to translate their story into compelling, easy-to-digest visuals using minimal words within PowerPoint
  • Produce clean, concise PowerPoint presentations showing financials, performance status, risks, and other key measures for review by executive committees
  • Create and modify presentations and supporting materials to communicate and account for strategic imperatives, risks and opportunities, and other information-based strategies
  • Ensures a consistent look and feel for all presentations and formatted materials
  • Manage SharePoint site administration, create and maintain process document libraries, create and maintain site pages and liaise with technical SharePoint experts as needed to coordinate and manage upgrades or transition new teams to the Application Service Group SharePoint umbrella
  • Full knowledge of industry practices
  • Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields
  • Background/experience in and an understanding of an IT organization, preferably in IT Operations
79

Business Operations Analyst Resume Examples & Samples

  • Produce strategy and governance oversight materials creating clear, accurate analyses, presentations and communications materials to explain and advance the Kaiser Permanente and KP’s Information Security vision and strategy. This includes but is not limited to
  • Provide executive steering committee support of Privacy & Security programs including portfolio dashboards, a portfolio management tracking function, facilitation of issue escalation, and creation of strategic thoughtware
  • Develops or coordinates development of an IT information security strategy in alignment with business strategies
  • Conducts critical research on emerging industry trends, technologies, competitor activity, and other key topics to support the development of Kaiser Permanente’s technology strategy
  • Support the development of an Integrated PMO methodology defining a set of project management, program management and portfolio level processes to standardize and improve mega-program software delivery across the organization. This includes but is not limited to
  • Project management: reporting requirements, issue & risk tracking processes, standard key milestone & dependency management processes, and critical path tracking mechanisms
  • Program management: reporting requirements, governance structure models, communication plans, business functional delivery approaches, and PMO processes
  • Portfolio management: portfolio level tracking dashboards, sponsor and steering level sample reports, program management processes
  • Help document program management best practices to mega-program teams, provide project management methodology and tools support
  • Provide Portfolio, Program and Project management support including producing portfolio dashboards, tracking portfolio projects, facilitating issue escalation, and communicating complex messages to Large Program steering committees
  • Minimum five (5) years of related experience
  • A minimum of 2 years’ experience in project management. Work experience must include experience on highly complex enterprise-level strategic, operational or technology initiatives on a national or global scale, with successful implementation of transformational change
  • Participates in internal and external forums to develop expertise in project management methodologies. Applies concepts to resolve issues in creative and effective ways
  • Applies IT methods or recognized equivalents appropriate to the specific needs of the project/client
  • Proficient in Microsoft Word, Project, Excel, Visio and PowerPoint. HealthCare and Information Technology experience and knowledge
  • Cyber Security experience and knowledge
  • You have or are about to receive your MBA
  • Certified Associate Project Manager (CAPM®) from the Project Management Institute
  • Should have managed project budgets up to $5 Million
80

Business Operations Analyst Intermediate Resume Examples & Samples

  • Gathers requirements for reporting business metrics for an organization
  • Analyzes business data and puts analysis into reports which indicate the performance of an organization
  • Represents analysis outcomes in template reports and presentations
  • Based on analysis, makes recommendations on improving or correcting metrics and operating performance
  • Develop and manage status reports dashboard content and work with staff to ensure information is accurate and complete. Provide consultation to support users in providing information and status
  • Manage and complete multiple assignments in short time frames and coordinate diverse projects and activities
  • Regularly contributes to the development of new concepts, techniques and standards. Employs expertise as a generalist or specialist with ability to work independently
  • Minimum two (2) years of related experience
81

Business Operations Analyst Resume Examples & Samples

  • Lead process improvement initiatives; be innovative in finding ways to improve current processes to improve customer experience, drive simplification, and reduce operating expenses
  • Up-front collaboration with Business to develop communication strategy and requirements
  • Liaise with process stakeholders on an ongoing basis to ensure process adherence and controls
  • Develop and manage full-scale project plans and associated communications documents, including project milestones, timelines and deliverables
  • Set and continually manage project expectations with team members and other stakeholders
  • Delegate tasks and responsibilities appropriately to drive on-time project completion
  • Identify and resolve issues and conflicts within the project team to keep delivery on track
  • Identify and manage project dependencies, cross-impacts and critical path
  • Develop and deliver progress reports, requirements documentation, and presentations
  • Ensure adherence to process controls. Evaluate existing controls for continuous improvement and strengthen existing controls where needed. Identify gaps and develop and implement plans to close any gaps identified
  • Ability to be flexible, manage through change, follow tight deadlines, organize and prioritize work
  • MS Word, Excel, MS Project, Access, Power Point, and Visio
  • Strong working knowledge of bank policies and procedures
  • Strong oral and written communication skills and effective time-management, organizational, and leadership competencies
  • Work collaboratively with key stakeholders and interface with senior levels of management
  • Possess ability to build and maintain rapport with customers, colleagues, peers, and other departments
82

Business Operations Analyst Resume Examples & Samples

  • Prepare presentations, participate and lead meetings
  • Prepare summary documentation and presentations for high level stake holders
  • Ensure adherence to principles and methodologies
  • Perform moderate to complex analysis of business and internal customer needs
  • Utilize systems and data to resolve moderate to complex business issues and process gaps
  • Assist Senior Business Operations Analyst with the design, planning, documentation and implementation of new business processes and systems related to Workforce Management
  • Support Senior Business Operations Analyst in assessment/analysis of existing processes to support changing business needs
  • Support multiple Digital Channels leaders, teams and internal business groups to provide analytical support
  • Assist with creation of recurring and ad-hoc operational reporting packages
  • Participate in portfolio governance practices to ensure processes are maintained
  • 3 + years of business analysis experience
  • Outstanding quantitative and critical thinking abilities
  • Strong analytics skills both business and technical
  • Skilled to highly skilled in PC and office software applications
  • Experience with MS Excel tables, pivot tables and charts
  • Experience with MS PowerPoint
  • Experience with CA Clarity EPPM system or similar
  • Working knowledge of professional services, project operations and related practices
  • Working knowledge of finance and accounting operations
  • Six Sigma training or certification
83

Business Operations Analyst Resume Examples & Samples

  • Liaise and collaborate with Finance, HR, and development teams worldwide to collect up-to-date business data to facilitate the reporting process
  • Aggregate, compile, and prepare reports using Microsoft Excel and the Cognos BI suite of software
  • Drive recommendations and process improvements through proposing creative solutions to existing business processes
  • Perform and coordinate monthly headcount reconciliations and validation activities
  • Conduct periodic audit to ensure accurate reporting and timely corrections
  • Prepare and distribute monthly reports to relevant business unit owners and address any concerns that may arise
  • Coordinate tracking, analysis, and reconciliation of resource databases to ensure resource changes are accurately forecasted and captured
  • Collaborate with technical team members to drive new initiatives and tooling development in the area of business intelligence and resource forecasting
  • Administer business controls (i.e. hiring controls) and carry out database administration, updates, and maintenance as required
  • Document standard operating procedures and help ensure knowledge transfer
  • Solid understanding and proficiency in Microsoft Excel, Excel VBA and PowerPoint
  • Basic understanding of accounting principles, statistical analysis, and data visualization tools
  • Ability to understand, verbalize, articulate complex problems, and communicate effectively with varying levels of management
  • Demonstrated creative problem solving skills, ability to drive results, and deliver viable solutions
  • Demonstrated communication skills and an aptitude for collaborative team work
  • Ability to manage multiple assignments, and to adapt changing priorities in a fast-paced environment
  • Energetic, self-driven, and results-oriented
  • Experience with Cognos BI Suite of Software, Lotus Notes Applications, and/or IBM Domino and Notes Script is an asset
  • Understanding of relational databases & basic data warehousing principles
  • Experience programming in Java and VBA
  • Knowledge of process engineering & business modelling
84

Project / Business / Operations Analyst Resume Examples & Samples

  • Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline. Experience in Information Technology preferred
  • Ability to resolve minor conflicts/issues using different tactics for prior to escalation
  • Work with team members to understand the needs of the project
  • Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases
  • Coordinates and provides support to the business with the process implementation. Perform other duties as assigned
85

Business Operations Analyst Resume Examples & Samples

  • Analyzes data and reports on all functionality within service delivery effecting cost of doing business. Understands business objectives
  • Produces Field Reports that cover Logistics Delivery, Number of first time fix calls, KPI measurements, Partner Invoicing, Partner Score-carding, Partner Invoicing, Control Tower statistics reporting and all elements of Purchase Order requisition management
  • Performs process or functional analysis and writes/reviews specifications, identifies gaps compared to operational requirements, drives issues with management for resolution and overall ensures the fulfillment of business requirements
  • Evaluates procedures and set-up requirements of new business process/programs across region, ensuring roll-out improves business by constant reviewing of new activity, providing quality data confirming new process/program optimizes business support capabilities
  • Responsible for day-to-day engagement with business and or process subject matter experts
  • Advises and consults with Operations business teams to develop strategic roadmaps. Attends monthly/quarterly business reviews
  • Drives change management activities for successful implementation of corporate initiatives
  • Business degree or equivalent work experience in service operations environment
  • Trained/Experienced in cost management
  • Experience of change control management
  • Experienced in providing spreadsheet/presentations reporting and analysis
  • Confident and able to com
  • An ability to work under pressure
  • An ability to work independently
  • Self-driven individual with good oral and written communication skills
86

Business Operations Analyst Resume Examples & Samples

  • Assist Operations Director in supporting various EMEA Consulting VP’s and Senior Directors – including report production and analysis, dealing with queries etc
  • Supporting Business Management in streamlining and simplifying operation processes
  • Working closely with Operations Services teams to facilitate hand over of tasks and reports and designing integrating new reports
  • Provide Business Management support for local Romanian practice
  • Temporary ad hoc support to EMEA Regional business management leaders as required
87

Business Operations Analyst Resume Examples & Samples

  • Functions as a business and technical liaison between Agency Operations, CRC, Field, SOS, Insurance Operations, Eagle Realty Group, Telecom and the Service Desk. Translates technical language into business-friendly communication for impacted users
  • Acts as release manager for the Customer First Platform, Agency’s Salesforce.com CRM platform, major and minor releases. Works directly with field sales and clerical to determine ways to improve efficiency and productivity through the use of the Customer First Platform. Makes recommendations to the executive team on future platform enhancements
  • Measures Customer First Platform adoption and generates performance and/or adoption reports for executive review
  • Tests all software releases to ensure accuracy of releases, impact to any critical field applications or systems and the field associate’s experience. Keeps a detailed log of all testing. Reports and escalates issues as necessary to the appropriate leaders
  • Regularly reviews IT work requests to verify business need, establish effort, negotiate desired delivery dates and ultimately guide the IT programming work plan
  • Provides business oversight of phones, Internet and/or data outages. Communicates to those affected as necessary. Coordinates with the Telecom team to ensure remediation within established service level agreements
  • Leads or participates on teams for strategic and operational Agency technology projects. Organizes and/or facilitates the work of others to ensure on time project completion
  • Coordinates technological needs for new office creations, office relocations, office closures and temporary office locations
  • Establishes and maintains effective and positive working relationships with internal associates at all levels and with external contacts
  • Proven broad understanding of Agency’s critical systems and applications, including, but not limited to, Customer First Platform (CRM), iNB, SPIRIT, SPIRIT II, AgOL, etc
  • Proven expertise managing innovative organizational improvement projects in a technology, finance or financial services environment
  • Proven superior project management skills. Must cite examples of developing, organizing, initiating and maintaining a mission critical project and successfully accomplishing set goals
  • Proven experience coordinating multiple projects/assignments simultaneously, and completing assigned tasks accurately and on a timely basis. Must demonstrate strong attention to detail with excellent organizational skills. Must cite examples of organization and time management methods used to manage or prioritize workload demands. Must demonstrate project management experience in planning, executing and maintaining a project from start to finish
  • Proven robust presentation skills with demonstrated use of communication techniques and presentation software
  • Demonstrated excellent verbal and written communication skills with proven ability to convey information to internal and external customers in a clear, focused and concise manner while conforming to proper rules of punctuation, grammar, diction and style. Demonstrated ability to effectively interact and communicate with all levels of staff and management. Must have the ability to read a variety of correspondence, reports and forms. Must have the ability to record and deliver information, to explain procedures and to follow oral and written instructions
  • Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
  • Proven work experience directing others to initiate a recommended course of action to solve a problem or increase efficiency
  • Proven experience and proficiency assessing, analyzing, writing and communicating business requirements/
  • Strong skills in word processing, spreadsheet, presentation software and database applications
88

Business Operations Analyst Resume Examples & Samples

  • Help the GVS&CS theatre lead in building a strong operating cadence in theatre and with regional teams
  • Working closely with the GVS&CS leaders to support their efforts to drive operational and business support, analysis and inferences based on BE mix, trends, funnel coverage, linearity etc, business reporting, alignment with global and MNC program and ops teams from outside of India to help track and maximize Cisco bookings of customers HQ’ed outside of India
  • Weekly dashboards to measure and share key metrics – leading and lagging indicators. Analyze, Interpret and read out trends to call out business predictability risks/strengths
  • Collaborate with other Ops teams (BE, Mktg, Field Sales, regional) to track and measure campaign and program progress and results
  • Knowledge of and support with sales ops and sales finance related processes
  • Sales Ops knowledge and exp
  • Program / Project Management Exp
  • BS/BA with 5-6 years Exp
89

Business Operations Analyst Resume Examples & Samples

  • Work with departments to align workflow and share best practices
  • Analyze data to identify improvement opportunities and key breakdowns of workflows
  • Communicate with enterprise technology teams and key department stakeholders regarding request status
  • Develop presentation and report deliverables for Enterprise Technology leadership
  • Outstanding written and oral communication
  • Proven experience providing quality customer service
  • Experience building relationships across departments and establishing credibility with senior leaders
  • Ability to demonstrate resourcefulness when presented with a problem
  • Strong knowledge of corporate system functionality such as Salesforce.com, BOX, Jabber, Jira and others
90

Business Operations Analyst Resume Examples & Samples

  • Ensure Call Center Service Levels are maintained daily, weekly and monthly
  • Proactively ensure compliance with SLAs, processes and policies associated with the Call Centers
  • Work with Client Services, Account Management and Card Services Leadership on client escalations involving Call Center Activity
  • Ensure all necessary inputs for appropriate metrics are collected and provided; as well as managing associated trending for both service and financial activity
  • Calibrate performance of Call Center Activity at the Card Services level; ensure that clients are appraised of variances
  • Manage and review invoice and PO process
  • Manage the Request for Service process for all Call Center changes and process alterations
  • Manage communication related to Call Center Operational issues, performance, etc
  • 2 years minimum experience in a client facing role
  • Experience with Card Industry, Card Services or specific product knowledge (i.e., Chargebacks/Disputes, Credit, Debit, etc.)
  • Experience in analytical roles or activities
  • Additional Skills/Knowledge
  • Minimal Travel Required (<25%)
91

Business Operations Analyst Resume Examples & Samples

  • Daily review of International Order Bookings
  • Coordinate solution commit dates with Field Business Managers, Manufacturing and other sources of supply
  • Provide expertise to field Business Managers and in country Business Operations on all aspects of order fulfilment, including lead time, availability & product alternatives
  • Support each Int’l Geo on a day to day basis with priority orders, backlog queries/escalations for all storage product related issues regardless of source of supply
  • Managing available product against International Sales priorities to maximise revenue whilst achieving maximum possible field (sales and customer) satisfaction and optimising inventories
  • Analysing and projecting product demand information for corporate planning purposes, as well as feeding current product and availability picture back to field sales /sales operations
  • Acting as key interface with Internal and External Manufacturing, Supply Chain Mgmt and Logistics on behalf of field sales operations
  • Participate in ongoing projects to enhance the performance of the Business Operations Cork group
  • Passionate about our Customers
  • Strong Communication & Negotiation Skills
  • Passionate not Emotional
  • Strong systems skills with proven M/Soft Office particularly Excel and PowerPoint
  • Sense of urgency / Quick thinking
  • Ability to work with global and with multi-cultural teams across different time zones
  • Ability to work well within a small team and enjoy working in a fast-paced environment
  • Good analytical and problem-solving skills and ability to negotiate in a complex and dynamic environment
  • ERP experience(SAP)
  • CRM Software knowledge
92

Business Operations Analyst Resume Examples & Samples

  • Provide technical assistance/expertise within the customer support teams
  • Continuous improvement projects to reduce manual/inefficient processes
  • Responsible for understanding the business needs of internal customers to help identify issues, focus on root cause analysis and propose solutions for resolution
  • Responsible for understanding our software and data structure
  • Foster collaborative, cross-functional and a creative environment within BA Group
  • Analyze financial metrics to determine opportunities for continuous/process improvement
  • Manage communication with BI Product team, including issues and enhancements
  • Training of internal and external parties on Cognos application
  • Execute ad-hoc report requests through Cognos reporting tool
93

Business & Operations Analyst Resume Examples & Samples

  • Support the HIS PMO team to drive HIS projects from end to end; from early initiation, feasibility and strategy phases to post execution
  • Provide analytical support and data intelligence on specific HIS initiatives/ growth project
  • Support the execution and enhancement of the HIS Management Operating System, and related scorecards, to meet business needs
  • Develop financial models to evaluate potential deals and identify the value of next best options for business growth/development
  • Excellent communication, interpersonal and presentation skills
94

Wwps Business Operations Analyst Resume Examples & Samples

  • Coordinate with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business
  • Assist with territory planning, account segmentation, and sales vertical cleanup activities
  • Validate account manager compensation plans
  • Manage headcount tracking
  • Help WWPS balance short term tactical goals with long term strategies
  • 1 year of experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting
  • Familiarity with Public Sector
  • Strong Excel experience and the ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
  • Able to operate successfully in a lean, fast-paced organization that can scale quickly
95

Business Operations Analyst Resume Examples & Samples

  • Ensure weekly notifications are assessed for impacts
  • Strong analysis skills to assess end to end impacts and event conflicts for escalations to senior team members
  • Assist with broad based communications to line of business partners regarding events and operational impacts
  • Assist with quality/process improvement initiatives
  • Intermediate skills in Sharepoint, Excel, VBA Scripting, Visio and Powerpoint
  • 2+ years technology experience preferred in infrastructure maintenance and/or resiliency disciplines
96

Business Operations Analyst Resume Examples & Samples

  • 4+ yrs prior sales operations, customer service, program management, or operations experience
  • Advanced experience with Salesforce.com or other CRM system and Microsoft Excel
  • Proven history of innovating, simplifying and driving efficiencies in manual processes with strong bias toward data driven decision making and management
  • Prior success working in an operations environment (including manual inputs, reporting, customer service, record reconciliation etc.)
  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
97

Project / Business / Operations Analyst Resume Examples & Samples

  • Ability to quickly learn organizational structure, business strategies and processes
  • Knowledgeable on business process modeling, process mapping
  • Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements
  • Reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations
98

Business Operations Analyst Resume Examples & Samples

  • Experience with reconciliation, understands general ledger entries
  • Excellent verbal and written communication skills; able to document and explain complex situations in simple terms to senior audience
  • Experience using customer assist mainframe
  • Intermediate skill in using Microsoft, Excel and Access
  • Strong general computer skills to quickly learn and use multiple applications
  • Demonstrate ability to own, resolve and research complex issues
  • Able to follow a process, find gaps, and recommend improvements
  • Working knowledge of cash processing and vault operations, Money Manager preferred
  • Requires experience working with Money Manager application
  • Excellent written communication skills; able to document and explain complex situations in simple terms to a senior audience
  • Working knowledge of cash processing and vault operations preferred
  • Advanced skill in using Microsoft Excel and Access to analyze data
99

Business Operations Analyst Resume Examples & Samples

  • Ensure data and reporting are accurate and help develop a repeatable process to ensure accuracy
  • Build, maintain, update and optimize critical dashboards in Salesforce.com for key business stakeholders in marketing and sales
  • Assist in developing executive level presentations providing concise analyses of critical conference statistics
  • Own analysis on opportunity pipeline/forecasting/bookings reporting
  • Own analysis on CSM account coverage/territory data within account families to identify areas needing data quality improvements
  • Use salesforce.com reporting and data quality processes to ensure 100% data quality and accuracy within salesforce.com CRM application
  • Support Salesforce process enhancements, modifications and best practices development
  • Work with the Sales Alignment team on special data quality related projects
  • Build relationships within the broader Sales Operations Team and adopt best practices where appropriate
  • Salesforce.com. Experience in building and creating reports and dashboards in Salesforce.com
  • Very strong Excel skills. This is mission critical. Adept at integrating disparate information, building models, developing comprehensive charts, working with pivot tables, analyzing large tables of data, comfortable using vlookup and other data analysis formulas, strong aptitude for correlating data and finding critical data trends
  • Strong database understanding, data analysis and modeling
  • Track record of identifying business data needs, performing detailed and insightful analysis and developing reports that meet these needs and drive business results
  • Must be able to work well in a team environment
  • Ability to understand the business and anticipate data needs
  • Must be comfortable with changing requirements and priorities and working in a fast paced, high pressure environment
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
  • Experience with data quality assessment and implementing solutions to improve the data quality is a plus
  • Ability to provide analysis and insight based on partial information
100

Specialist, Business Operations Analyst Resume Examples & Samples

  • 60% - Perform budget baseline management including conducting Cost/Schedule variance analysis and leading all direct internal/external customer interface concerning all aspects of cost/schedule control
  • 20% - Primary focal for audits, negotiations, and special reports/inquiries regarding program earned value procedures, techniques and projections
  • 10% - Provide coaching and mentoring to less experienced team members
  • 10% - Conceive and plan process improvement projects involving the development of new approaches and methods for customer satisfaction
101

Business Operations Analyst Resume Examples & Samples

  • Process and track assigned Facilities and Security purchase orders from origination through material delivery, invoicing, payment and close out stages. Work closely with Disney Sourcing and Procurement and SAP Site Sustainment to expedite, trouble-shoot and resolve issues as necessary
  • Ensure that vendor invoices are processed for payment on a timely and accurate basis through goods receipt, service entry or AP upload. Obtain all required supporting documentation and confirmation that service or goods have been received to authorize payment
  • Develop and maintain spreadsheets to track Facilities and Security expenses along with performing monthly, quarterly and year to date spending analysis
  • Maintain department control books which include all supporting documentation and records for capital projects, purchase orders and invoices
  • Prepare ad-hoc financial reporting when requested by department, Finance or Accounting. Generated reports are primarily SAP queries using R/3 and Business Warehouse databases
  • Support month end accounting close and ensure all deliverables are completed by required due dates. Responsibilities include the preparation of accruals, variance analysis and provide information to Accounting and Finance as necessary
  • Assist with the preparation of the annual budget and forecasting for Facilities and Security. Coordinate and communicate with each department lead to properly plan for anticipated events, projects and maintenance repairs
  • Compile, validate and reconcile P-Card statements for departmental cardholders. Also, file and record all obtained receipts for yearend audits performed by Disney Shared Services
  • Provide ongoing support to department business analysts and supervisor. This includes completing special projects, assignments and administrative tasks as required
  • Minimum of 3 years’ experience in Accounting or Finance environment
  • Extensive knowledge of Microsoft Excel and SAP
  • Ability to multi-task and prioritize assignments
  • Demonstrates sound work ethic and team player
102

Business Operations Analyst Resume Examples & Samples

  • Assist regional P&L leaders to address business questions to drive consistency and efficiency
  • Work closely with Sales and P&L leaders to understand current pricing trends and buying behaviors
  • Help to analyze churn or customer retention outcomes for customer renewals based on relevant inputs such as pipeline, capacity, and pricing
  • Analyze and provide recommendation of process gaps in future state reporting of Gross Bookings and Churn
  • Track multiple fast-moving projects
  • Update, improve, and create other reports and analyses
  • 1 year in relevant field or internship experience preferred
  • Ability to deliver well thought-out, accurate work products on a tight schedule
103

EU B&M Business Operations Analyst Resume Examples & Samples

  • Payment Processing and Reconciliation: Manage the payment and reconciliation processes across all accounts working with local Finance and accounting in the EU regions in addition to managing all PO creation and management within the EU B&M business
  • Relationship Building: Assisting the EU Territory Managers to help manage relationships with relevant contacts in each of the distributors and retailers, building strong communication channels with the Accounting and Operations functions in each of these organizations and across Amazon EU regions
  • Contract Management and Enforcement: Ensure that all B&M contracts under review can be executed operationally, are scalable, and that current contract agreements are fully enforced
  • Customer Management: Assist with the client onboarding process to AGCOD, including contract routing and onboarding, system configuration and set-up, client Q&A, and launch, while ensuring client satisfaction and business success by acting as the primary day-to-day contact for client order requests, product fulfillment, and invoicing
  • Quality Assurance: Develop and manage the tools, systems, redundancy planning, processes, and reporting to monitor and mitigate operational and financial risks associated with meeting our speed, productivity and quality performance SLAs
  • Demonstrable sales operations, enterprise accounting or finance experience
  • Proven analytical and quantitative skills
  • Excellent communication and presentation skills and the ability to express thoughts logically and succinctly with the proven ability to build and maintain relationships with both internal and external clients
  • Ability to handle the 'hands-on' day-to-day management of tasks, resolution of problems and issues and experience in implementing action plans to meet objectives
104

IT Business Operations Analyst Resume Examples & Samples

  • Demonstrate business and technology savvy
  • Monitor and coordinate projects with 3rd party vendor for MDC / FK support
  • Outstanding communication skills both oral and written paired with the ability to tailor the message to various audiences
  • Ability to build relationships in a remote setting
  • Ability and willingness to continuously learn
  • Possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
  • Possess a curiosity and a passion towards engaging the imagination of senior level executives in grasping and enabling the fundamentals of change
  • 3-4 year work experience in data analytics and reporting or any other related analytical / technical field (application development, deployment/implementation and infrastructure)
105

Business Operations Analyst Resume Examples & Samples

  • Understanding key Support Operational Processes (e.g., Staffing, Training, Transaction Monitoring, etc.) and ability to translate to drive key business decisions (e.g., Process Alignment, Pilot expansion, etc.) based on objective data points
  • Invest sufficient time with compliance & process level audits; consolidation of feedback & driving positive change globally
  • Owns the management of the key performance dashboards and regular summarized reporting
  • Responsible for creation, analysis and timely distribution of operational data
  • Runs special projects to support critical business decision-making
  • Manages ad-hoc work requests and effectively prioritizes work based on business value
106

Business Operations Analyst Resume Examples & Samples

  • **Must be a US Citizen. This position is located at a facility that requires special access
  • Bachelor's degree with a minimum of 1-3 years of professional experience
  • Experience with financial data analysis
  • Proficient with Microsoft Office Suite, specifically Excel
  • Experience with Systems, Applications, Products Software (SAP)
  • Experience with Manufacturing Earned Value-Material (MEV-M)
  • Experience with Earned Value (EV) concepts and applications
  • Experience with Artemis Costview and wInsight
107

Business Operations Analyst Resume Examples & Samples

  • Analyze business changes entered into the Business Change Inventory (BCI) tool and submitted to the BCRA process for accuracy, completeness and appropriateness. 
  • Review submitted BCRAs to determine nature and extent of due diligence required based on risk factors identified on BCRA records. 
  • Help BCI and BCRA users navigate the tool, properly interpret records, and overcome barriers to project completion. 
  • Support business line engagement with the BCRA Process through fulfilling ad-hoc training requests and acting in an advisory capacity for business line risk and product resources. 
  • Assist BCRA Program Director and Operations Manager in socializing program enhancements, collecting program feedback, and making recommendations to continuously improve BCRA program efficacy.  
  • Develop and test requirements within the Archer application. 
  • Three to five years of experience in an applicable risk management environment
  • Demonstrated initiative, curiosity, and eagerness to learn  
  • Solid analytical and organizational skills 
  • Strong verbal and written communication skills 
  • Collaborative team player 
  • Strong PC skills including all Microsoft products 
  • Ability to understand, interpret, and apply policy 
  • Experience with risk management or comparable programs 
  • Comfortable in fast-paced, high-energy environment and able to balance competing priorities to meet deadlines. 
  • Knowledge of BCRA program, and BCI tool 
  • Relevant professional certifications 
  • Banking knowledge 
  • Training experience 
  • Experience with eGRC Archer platform 
  • Experience in change management or ongoing management programs 
  • Familiarity with U.S. Bank risk management culture and framework 
108

Business Operations Analyst Resume Examples & Samples

  • 2+ years in an Operations or IT Analyst role required, 3+ years preferred
  • Prior success with business process analysis and reengineering, requirements gathering and documentation, operations execution demonstrating operational rigor and discipline preferred
  • Delivers to milestone dates, manages resources effectively, and can juggle multiple activities at once to accomplish goals
  • Home services and/or warranty business prior experience is preferred
  • Experience with CRM (Salesforce) and ERP (SAP) applications preferred
  • Knowledge of home services and home warranty competition, Texas Real Estate Commission rules, Competitive Retailers
  • Comfortable working with cross-functional business team composed of people with diverse backgrounds
  • Exhibit technical and analytical aptitude
  • Handle multiple tasks simultaneously
109

Business Operations Analyst Resume Examples & Samples

  • Help lead development of new reporting and operational processes to scale the business as we grow, with the ability to touch all departments from design to warehouse
  • Relentlessly drive efficiencies and process automation through collaborating cross-functionally to learn business needs, scope out inefficiencies, and develop and implement value-added solutions
  • Develop and present operational and some financial reporting and analysis across all departments (sales, operations, marketing, warehouse, design, etc.)
  • Work with key leadership team members on strategic projects that span across the entire company as they arise
  • Assist in developing and recommending actions for improvement in monthly, annual, and long-range planning, reporting, and budgeting
  • Bachelor’s degree in Business Management, Economics, or a related field
  • Minimum two years of experience in an analytically-driven field, such as Corporate Finance, Consulting
  • Intermediate/Advanced Excel (e.g. analyzing large data sets, creating nested functions & pivot tables)
  • Intermediate PowerPoint (e.g. creating charts/graphs, telling compelling stories through use of visuals)
  • Experience in Consumer Goods, Apparel/Fashion, or Retail industries
  • SQL experience strongly preferred
110

Business Operations Analyst Resume Examples & Samples

  • Act as key Initiative Analytics Lead (e.g. Diversity or Operations – Organizational Goals and Metrics, Planning Processes)
  • Proactively identify problems with significant business impact; facilitate analysis to identify problems and opportunities
  • Independently define analytical approach and metrics strategy
  • Have a broad understanding of the data available in both traditional and non-traditional sources, allowing access to new levels of analysis
  • Work closely with peers and stakeholders to access, pull, transform, and analyze data from a variety of HR sources
  • Drive the creation of new data sources, while creatively leveraging existing data to measure and influence in a compelling but easily understood way to a non-statistical audience
  • Apply statistical tests to data, including (but not limited to), t-tests, chi-square, and regression
  • Compile results in a concise, meaningful, and actionable format and share findings to senior leadership
  • Respond to leadership and stakeholders for a variety of on-demand HR ad-hoc analytical requests as needed
  • Partner with the corporate HR Business Intelligence team to share international needs and identify opportunities to collaborate on common areas
  • Partner with BIE development team to influence the direction of data visualization
  • Confidence in dealing with senior level staff and ability to communicate in a crisp, concise and professional manner
  • 5+ years’ experience in a fast-paced environment. Exposure to 2+ years Analytics and Process Improvement related initiatives
  • 2- 3 years of Project Management experience with experience in scoping, leading and delivering moderately complex projects
  • Proven ability to manage multiple projects with competing priorities in a highly matrixed environment
  • Comfortably and skillfully flex among various tools according to the problem and data
  • History of building strong collaborative relationships and influencing peers and senior stakeholders with data, research and compelling narrative content; able to present and clearly communicate complex data, analyses, and findings to non-experts
  • Applied knowledge of statistical tools/processes to identify data trends, estimate statistical relevancies, and recommend data driven proposals for various business issues
  • Proven experience manipulating large sets of data, summarizing into metrics, and conducting appropriate statistical tests (e.g., regression, t-test, chi-square)
  • Advanced proficiency with Microsoft Excel (e.g., complex statements, VBA, conditional formatting); statistical/data modeling software packages (e.g. R, SPSS, Oracle SQL)
  • Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed
  • Bachelor’s degree in Computer Science, Engineering, Math, Finance, Statistics, Business, Industrial Engineering, or related discipline
  • Strong data analytics experience on large scale complicated datasets; experience with relevant technologies and of enterprise class systems implementations, such as large data warehouse, ETL, BI
  • Knowledge and expertise with SQL, RedShift or OLAP
  • Knowledge of data warehousing concepts
  • Knowledge and direct experience using business intelligence reporting tools. (OBIEE, Business Objects, Cognos, Tableau, MicroStrategy, SSAS Cubes, Datanet etc.)
  • Experience on AWS Big Data technologies, like RedShift, S3, Aurora, Data Pipeline, QuickSight, Kinesis etc
111

Business Operations Analyst Resume Examples & Samples

  • Support the strategic and improvement initiatives across the Transaction Management, Facilities Management, and Project Management functions
  • Oversee the complete reporting requirements for the account including the development of monthly accrual reports, financial forecasts, quarterly business reviews, budget, key performance indicators etc
  • Support hiring, recruiting, and staffing strategy efforts
  • Serve as oversight and monitor all Human Resources related paperwork; onboarding, timecards, PTO tracking, employee action forms, etc
  • Oversee budget management and forecasting functions for both client accounting and C&W invoicing per Master Service Agreement
  • Support the adoption and improvement of technology tools across the account
  • Act as escalation point for suppliers/vendors with issues and questions
  • Provide recommendations to improve process, customer service, and adherence to policy
112

Business Operations Analyst Resume Examples & Samples

  • Lead small to medium projects including analysis, business/functional requirements and testing
  • Effectively create, update and/or document system and business process changes for business partners in a clear and thorough manner
  • Develop and test system and process changes
113

Business Operations Analyst Resume Examples & Samples

  • Business Continuity Management: providing direction, guidance and support to Business Continuity Co-ordinators in areas of deployment and maintenance of plans and solutions; establishing and managing relationships with stakeholders, providing advice to management with regards business continuity planning and solutions; providing regular and timely reports to key business unit stakeholders
  • Health & Safety activities: monitoring and management of Staff Incident Plan (SIP); maintaining all the required Health and Safety documentation and information; coordinating trainings for employees: to discuss the need of internal and external trainings and organize them
  • Operational support: being responsible to deliver operational services to employee; liaising with various departments within Lithuanian Barclays to address employee concerns
  • Capacity management: monitoring and periodical updating of seating plan; preparing proposals’ of seating plan according to the current demand
114

Business Operations Analyst Resume Examples & Samples

  • Strong understanding on Sales Operations Domain, direct experience in working with sales leaders
  • Expertise in handling sales data such as pipeline, bookings, revenue, Account, GTM, opportunity etc
  • Provide proactive business insights trends to sales leaders for making important business decision
  • Provide pipeline, opportunity and bookings, revenue analysis to regional and segment leaders
  • Experience in Account planning, profiling, GTM reporting
  • Prepare Monthly business review, Qtrly business reviews
  • Collaborate with the Business Operations organization to automate reporting for the Field across APJ
  • Create ad-hoc Excel-based SQL reports Field Organization
  • Create OBIEE reports & dashboards for the Field organization
  • 5-7 years of experience in a Reporting in Sales Operations environment
  • Strong knowledge MS Excel– VBA is a must (minimum 2+ years of experience is a must)
  • Strong knowledge of SQL for creating reports is required (minimum 2+ years of experience is a must)
  • Ability to create crisp reports and dashboards
  • Good Knowledge of SQL and OBIEE (minimum 2+ years of experience is a must)
  • Knowledge of Oracle EBS and/or SalesForce.Com is a plus
  • Business analytical experience within a highly dynamic corporate environment
  • Experience in working with Global teams is a must
  • Attention to detail and strong personal organizational skills and able to work in fast, paced, high volume environment
  • Excellent communication skills and detail orientation are imperatives
  • Ability to communicate complex ideas verbally and through documentation and presentations
  • Experience working in an onshore – offshore model with teams from different time zones and cultures
  • Familiar with ODBC environment
  • 5 yr+ experience in creating Excel reports and Dashboards merging data for diverse data sources
  • 5+ yr experience in SQL or VBA macros would be an advantage
  • Advanced knowledge of PowerPoint and/ or other data displaying applications would be a plus
  • 79089BR
115

Business Operations Analyst Resume Examples & Samples

  • Key contact of the Global Operations teams in Europe and key GE businesses
  • Coordinating the Volume Control Tool, follow up, contacting key business and Global Operations partners
  • Identify process improvement opportunities, support and drive projects/simplification initiatives for the operating and leadership teams
  • Support Lead FP&A and leadership by establishing insightful analysis on the metrics, liaise/work together with Global Operations SMEs
  • Participating in the IT projects (support central update, other ad hoc projects)
  • Analyze cost benefit on the current migrations
  • Create value add monthly/quarterly reports/metrics and analyze business performance for key stakeholders
  • Bachelor's degree in Accounting, Finance, or Business Administration
  • Solid work experience in performing reports/metrics and analyzing business performance for key stakeholders
  • Excellent MS Office skills, excel is a must, VBA skills are welcome
  • Confidence / Assertiveness: strong influencing skills across business functions, ability to say no, contacting the stakeholders
  • Team player: able to work across different teams and contribute to a positive environment
  • SSCHU
116

Business Operations Analyst Resume Examples & Samples

  • Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a country or regional business unit with minimum supervision applying discretion and judgement
  • Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities
  • Gathers demand data from country and region for demand planning
  • Reviews current business process for regional and global business unit planning teams
  • Reviews performance metrics on a regular basis, identifying opportunities for improvement
117

Business Operations Analyst Resume Examples & Samples

  • Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit
  • Gathers demand data from country, region, and account managers to contribute to demand planning
  • May provide training or general direction for junior staff members
118

Business Operations Analyst Resume Examples & Samples

  • Enhance, Update and Maintain the Online Dashboards
  • Interface with business users, gathering requirements and delivering complete reporting solutions
  • Interface and work with Business Analysts that support Global Operations and Planning team
  • Use OBIEE and Wave Analytics Cloud to develop interactive reports and dashboards
  • Create and produce reports from both Wave Analytics and Oracle Business Intelligence
  • Work to streamline the sales reporting process
  • Be adaptive. Be productive quickly in a new environment that is fast paced. Learn new processes and multiple technologies. "Roll up your sleeves" and do what needs to be done
  • Execute on other directives as needed
  • Bachelor of Science degree in Engineering
  • 3+ years of experience working in business intelligence, data warehousing, data analysis, data modeling
  • Experience with CRM or SFA applications
  • Hands-on development experience with Oracle Business Intelligence (OBIEE) and SalesForce Wave Analytics or a similar tool (Hyperion, Cognos, Business Objects, MicroStrategy, Microsoft Reporting Services)
  • Demonstrated problem solving abilities with experience providing practical business insights from large, complex, and varying data sets
  • Strong interpersonal skills with demonstrated ability to present content to audiences in various levels of management
  • Excellent overall PC skills, including Microsoft Word, Excel, PowerPoint, Access, etc
  • Advanced knowledge of Excel (fluency with Pivot Tables, v-lookups, sum ifs and data filters)
  • Ability troubleshot and problem solve both independent and collaboratively
  • "Self-starter" personality with ability to self-motivate in fast paced environment
  • Data visualization skills
  • Detail-oriented and results driven experience in the high-tech industry a plus
  • Organized with proven ability to meet deadlines, prioritize workload, manage own time effectively, and effectively work with a diverse user group (technical and business end users)
  • Oracle BI (OBIEE) platform
  • Salesforce.com’s Wave Analytics
  • Strong understanding of data warehousing, OLAP modeling, and SDLC
  • Excellent knowledge of SQL and advanced SQL (window functions, PL-SQL etc)
  • Strong written, oral and interpersonal skills
  • Independent thinker and problem-solver, with the ability to work directly with diverse business groups
  • Strong understanding of the needs/requirements of business customers
119

Business Operations Analyst Resume Examples & Samples

  • Perform daily system administration task of the Akamai CRM (Salesforce.com) tool
  • Data Quality-: Perform regular and impromptu Imports/Exports. Organize and oversee all quality and assurance checks for all data
  • Understanding and modifying the existing validation and workflows
  • Work with IT to improve the processes. Ultimately shorten the time and disruption to the organization
  • Assist in the global management and implementation of special projects
  • Updating user permission and access and assist them in troubleshooting
  • Responsible for the management of all system reports – Forecasting, Pipeline, Productivity, etc
  • Collecting and categorizing new report requirements and requests as they come in from various parts of the business
  • Creating reports and dashboards in Salesforce.com
  • Manage the existing reports, folders and layouts
  • Updating report layouts and formulas to correspond with changes in the business
  • Experience in Automation projects
  • Manage projects to ensure defined requirements are being met and adhere to schedule constraints
  • Scope/Create change management policies when needed to define regional/global initiatives
  • Bachelor’s Degree and 3+ years’ experience in data analytics, sales, or database/internet related field
  • Experience in report writing in Salesforce.com or similar reporting tool
  • Advanced user in Microsoft Excel and proficient other MS Office tools for managing data and performing quantitative analyses
  • Excellent analytical, verbal and organizational skills a must have
  • CRM experience is required
  • SQL experience a plus
  • An understanding of forecasting and experience in Sales or Sales Operations a plus
  • Should have a zeal for innovation
120

Business Operations Analyst Resume Examples & Samples

  • Perform as a business partner and business analyst for 1,600+ person global services organization, ensuring day-to-day oversight of Akamai’s Services business using Oracle, SFDC, and other systems
  • Lead weekly/monthly/quarterly discussions and business reviews with the Global Services Delivery organization, identifying and analyzing trends
  • Develop and implement metrics to monitor productivity and revenue performance
  • Develop and distribute consistent functional reporting on core Professional Services metrics including billability, time to integrate, product fulfillment, time to integrate, etc
  • Manage and improve the processes and systems necessary to roll-up consistent global reporting to the GSS team at Akamai, ensure scalability in process design
  • Share best practices and collaborate with Finance and Sales Operations teams across the company
  • Education: Concentration on Finance, Economics, Business Administration or related discipline preferred. MBA preferred
  • 4+ years of relevant experience, preferably in a financial or business analyst role
  • Strong Excel, MS Word and PowerPoint skills
  • Strong written and verbal communication skills, with a proven ability to lead business review meetings
  • Expertise in working with cross-functional teams with individuals in remote locations
  • Experience in a Services or Support business
  • Self-starter personality with ability to execute successfully in a fast-paced environment
  • Strong analytical skills with ability to provide data-backed analysis leveraging large data sets
  • Knowledge/Experience in working in an ERP environment. Oracle and/or SalesForce.com experience is preferred
  • A successful record working with senior business management
  • Experience in the high-tech industry a plus
121

Business Operations Analyst Resume Examples & Samples

  • Audit field expenditures to ensure compliance with program travel guidelines
  • Develop and manage program Access databases
  • Create weekly online reports focused upon capturing field data
  • Manage all aspects of the program’s front-end and back-end data capture systems
  • Develop weekly/monthly/quarterly reports for both our client and the program’s field team
  • Partner with the HR and Payroll departments to ensure adherence to company/government policies
  • Periodically audit key websites
  • Work closely with the Internal Operations Manager to build dashboards to monitor the program
  • 1-3 years of experience in operations
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
  • Experience working with Microsoft technologies (SQL Server 2008 (or newer)
  • Analytical and research Skills
122

Business Operations Analyst Resume Examples & Samples

  • First level university degree or quivalent experience; advanced university degree preferred
  • Expert knowledge and skills with business applications (e.g., Excel and Compass)
  • Advanced understanding of internal business processes and policies
123

Business Operations Analyst Resume Examples & Samples

  • Analyse and maintain executive reporting for various internal processes
  • Provide mentoring and coaching for AMG Staff
  • Provide oversight and governance for non-standard System Access requests
  • Project oversight – lead projects impacting system access for new hires, transfers, reduction in workforce, or single system access user modifications. Engage with LOB project managers, IT, Risk and LOB leadership
124

Business Operations Analyst Resume Examples & Samples

  • Manage and report on monthly Translation Quality Assurance Program
  • Native fluency: able to speak, read, and write fluently in Spanish; native fluency in English required
  • Process Management experience required
  • Experience in Quality Control and Issue tracking management preferred
  • Familiarity with the ‘translation-back translation’ accuracy check process Detail Oriented
  • Ability to work collaboratively across Lines of Business and develop solutions in line with business objectives
  • Proven ability to execute and implement change
  • Experience working with senior level partners and stakeholders
  • Experience scheduling and running efficient meetings
  • Must work well with a team of linguists and other partners
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), are required
  • Strong working knowledge and diversified experience in operations preferred
  • 7 years minimum experience required
125

Business Operations Analyst Resume Examples & Samples

  • Ability to troubleshoot client billing system issues and complex streamlined processes to enable timely resolution
  • Utilize critical decision making and professional judgment daily and determine proper course of action based on previous experience within the limits of existing policies and procedures. Independent and autonomous judgment, including consulting appropriate Subject Matter Experts and completing due diligence to make informed decisions
  • Strong time and priority management skills and with a results driven mindset and ability meet aggressive deadlines
  • Prepare informative and concise client documentation to accurately present analytical findings
  • Provide consultation to TMOs, Relationship Managers, Product, and Sales as they prepare for face-to-face client meetings
  • Engage with all levels of management and internal/external clients with professionalism and business knowledge
  • Assist in creation of management reporting for Executive and Senior Management
  • Build and maintain critical relationships with Product, Sales, and Service of client-facing lines of business and multiple technology vendors
  • Understand end to end reconciliation processes to identify risk and assist with mitigation
  • Must have the proven ability to participate in projects from initiation through implementation including phases such as planning, analysis, UAT and implementation using structured project management disciplines. As well as have the ability to manage small to medium sized projects
  • Understanding of Accounting principles with a BA/BS in Accounting, Finance or related discipline preferred or equivalent work experience accepted
  • Excellent analytical skills, the ability to see problems and opportunities in the numbers
  • Demonstrates strong analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail
  • Excellent people skills - employee engagement, development and teamwork
  • A strong work ethic with a focus on the ability to drive change
  • Works collaboratively, shares information and effectively communicates with team members, departmental management and business partners
  • Able to manage and prioritize work and multi-task without making errors
  • Process orientation with ability to understand upstream and downstream implications
  • Requires strong computer skills including ability to analyze data from various sources, interpret various data structures, mainframe and common PC based software packages including advanced skills in MS Excel as well as MS Access, Word, and PowerPoint
126

Business Operations Analyst for TSS Global Enablement Resume Examples & Samples

  • Executing and supporting the business management reporting, metrics and information needs across Global Technology Services’ businesses worldwide
  • Ownership of reporting tools’ portfolio including their development, deployment and maintenance in line with customer needs
  • Constantly building on and strengthening a mutual relationship with our clients
  • Assessing business problems or requests and formulating solutions focusing on improving performance and productivity
  • Designing and implementing elements and solutions that fulfil business management reporting by developing advanced functionality and deliverables
  • Consulting on best practices and implications of specific proposals including correct interpretation of user requirements resulting to development and design
  • Confering with users / peers and continually focus on delivery of client value, keeping
  • Responsible for providing assistance and training in all aspects of the reporting tools
  • Good data management and analysis skills, understanding the Business and ensuring the solutions offered meet customers' needs
  • Advanced MS Excel
  • Advanced MS Powerpoint
  • VBA is of advantage
  • QMF is of advantage
  • SQL/ knowledge of relational databases is of advantage
  • Lotus Notes – is an advantage
  • Cognos – is an advantage
  • Advanced communication skills (both written and spoken)
127

Business Operations Analyst Resume Examples & Samples

  • Education: Bachelor’s degree from an accredited four-year college or university required preferably in a computer science, business, economics or statistical discipline
  • A proven track record in analysis and insight with the ability to explain analytical work in a logical way, verbally and written, to provide insight to a non-analytical audience
  • Proven experience in working with data, analysis and interpretation skills
  • Strong communication (verbal, written), presentation, and consultative skills
  • Strong aptitude for creative thinking in combination with a proven ability to work analytically and creatively in a problem-solving environment
  • Results driven and able to work to tight deadlines
  • Advanced in MS Excel, Word & PowerPoint
  • Experience in SQL, data management and reporting
128

Business Operations Analyst Resume Examples & Samples

  • Recommend and draft changes to procedures
  • Prepare EO communications
  • Coordinate Change Management functions for EO
  • Maintain accurate documentation of tasks
  • Interact with management to assist in the development of detailed procedures and job aids
  • Participate in special projects and other duties as assigned
  • A Bachelor’s Degree or equivalent work experience required
  • Minimum 1-2 years mortgage banking experience
  • Minimum 2 years business analysis experience
  • Advanced level Excel skills required
  • Advanced level WebER skills preferred required
  • Advanced SharePoint skills required
  • Advanced level PowerPoint and Visio skills required
  • Exceptional verbal and written communication skills required
  • Experience with project management methodologies preferred
  • Ability to work independently in a fast paced environment with a strong sense of urgency
  • Ability to handle multiple projects with critical deadlines
  • Detail oriented, independent and works with strong sense of professionalism
  • Ability to speak in front of small groups and facilitate meetings
129

Business Operations Analyst Resume Examples & Samples

  • Works with team members in creating governance metrics for assigned accounts or programs. Validates that governance meetings are occurring
  • Maintains account master calendar for assigned programs. Drives the logistics of governance meetings and schedules meetings where appropriate
  • Reviews and analyzes the use of account processes. Assists in executing the account management system processes
  • Consolidates and analyzes metrics for governance, processes and account reviews; Summarizes findings as it pertains to service improvements across accounts
  • Develops account customer satisfaction survey questions and communication plans; analyzes and summarizes results for account improvements
  • Examines client facing account level reports for accuracy; Adjusts as approved by account program management
  • Assists in reviewing project integration processes and reporting for accuracy. Documents and applies changes as appropriate
  • Send solicitations to long term subcontractor and track temp to perm subcontractor employees for future conversions
  • Prepare monthly labor forecast for distribution; includes soliciting input from Managers, reconciling with Program Business Operations team to provide accurate staffing input, consolidating file for submission
  • Establish guidelines for collecting and storing Program’s files for all Functional Areas
  • Track Government Furnished Property (GFP) and provide audit support when needed
  • Administer the Program’s SharePoint site and shared network folders
  • Provide assistance with Program deliverables
  • Performs special projects as needed
  • Bachelor's degree in Management or related field
  • Two or more years of business management or related experience
  • Experience working with account management systems
  • Experience implementing processes
  • Microsoft Excel (intermediate to advanced user)
  • Ability to consolidate data and generate reports
  • Excellent listener and communicator- verbal and written
  • Work well independently or in a team environment
  • Ability to multi-task and work within deadlines
  • Good interpersonal skills to interact with customers and team members
  • Leadership and organizational skills
  • Interpersonal skills to interact with customers and team members
  • SharePoint experience
130

Business Operations Analyst Resume Examples & Samples

  • Applies comprehensive business knowledge and thorough understanding of database structure and capabilities of key projects to filter and guide business user’s requests
  • Utilizes software knowledge and/or programming skills to creatively meet requested deliverables within the BMO
  • Represents BMO in interactions with business functions and/or locations, including: assessment / troubleshooting of BMO Support requests or problems, coordination of IT, Finance, Project Management and other Functional Operational services to meet requirements, and communication of information or capabilities relating to BMO
  • Develops and mentors staff to expand BMOs capabilities and ensures effective management and use of all systems supported by the BMO
  • Provides general infrastructure support to the company. e.g. departmental presentations / awareness training, contribution into improving company documentation and process policies as it relates to the BMO and implementation and use of CLARITY and/or other systems
  • Identifies training gaps and ensures that training requirements are met. Develops and delivers training as appropriate
  • Monitors business and technology trends, proactively making proposals/recommendations for improvements to system support standards, ensuring a reliable platform that will meet anticipated future requirements of the business
  • Bachelor's degree in Computer Science or equivalent and relevant formal academic / vocational qualification
  • Strong customer service mindset
  • Ability to analyze data and situations to develop suitable solutions
  • Ability to exercise judgment
  • Ability to manage projects and deliverables within the group including ability to keep up with rapid changes in priorities; to work on multiple projects without loss of efficiency and move to new projects with relative ease
  • Must effectively network across functions and geographies
  • Technical skills in use of software utilized by the company (MS Project, MS Access, MS Excel, MS Word, MS Outlook, Sharepoint, PowerPoint etc.)
  • Proven ability to identify root cause, conduct analysis and identify solutions
131

Junior Business Operations Analyst Resume Examples & Samples

  • Develop an understanding of our current account metrics and how they relate to business tactics
  • Assess sales new deals and renewals to ensure that they align with company strategy
  • Review weekly Gross Bookings and Churn files for accuracy and identify potential revenue leakage
  • Various ad hoc reporting
  • Strong analytical, quantitative, written, and interpersonal skills
  • Strong proficiency in Excel and PowerPoint
  • A strong attention to detail and the ability to multi-task within tight deadlines is a must
  • Bachelor’s Degree in relevant field; finance or business background required
132

EFM Business Operations Analyst Resume Examples & Samples

  • Leads the deployment of an overall region performance management framework to define, analyze and report key performance metrics across the region for all sites
  • Works with team members to develop a strategy to assess and analyze the total Facilities Operational cost for the sub regions, providing clarity on where major costs reside
  • Leads the development of the annual Business Plan and supports CIP and CAPEX budgeting for the sub region facilities management organization in collaboration with COE where applicable
  • Partners closely with finance to track budget vs. actual performance for the organization throughout the year including the coordination for the major financial updates
  • Uses metrics and benchmarks (both internal and external) to identify best practices, cost reduction, process improvement and redesign initiatives. Maintains external perspectives through industry contacts and professional associations
  • SME for sector / segment / region for Instantis and other tools required for use
  • Assists with special projects/duties/analyses/presentations for management as assigned such as support for the Energy and Compliance group
  • Develops, drives, and actively participates with other campus and sector Business Operations leaders to drive harmonization of processes, innovation, continuous improvement and form a Community of Practice
  • Oversees the development of business cases to drive improved decision-making and accelerated implementation
  • Supports FM leaders & site/service managers for their supplier relationship management (SRM) roles
  • Provides leadership and sponsorship of a high performance and continuous process improvement culture, driven by metrics, benchmarking and best practices
  • Supports Regional Director in coordination of regional meetings including data and subject preparation
  • Partners with Project Portfolio Managers to foster culture of continuous improvement driven by metrics, benchmarking, and best practices
  • Manages budgets for special enterprise-wide EFM projects; approve and monitor regional capital and expense budgets
  • Manages EFM user interface for segment-specific planning and accounting tools such as TM1 and Instantis
  • Minimum 5 years of experience in business process development and execution is required
  • Professional certifications, (e.g., PMP, Lean, Six Sigma, etc.) preferred
  • Experience within global medical device, pharmaceutical or consumer goods industry is preferred
  • Ability to lead the analysis of complex business processes using various tools such as process mapping, financial modeling, metrics, measures and statistical tools
  • Ability to understand systems requirements, transactional (CMMS, CAFM), analytical & reporting tools, customer interfaces and data warehouses
  • Familiarity with FDA, GMP and ISO requirements within the facilities environment. Ability for direct interactions with engineering, manufacturing, EHS and other technical functions
  • Ability to adapt emerging best practices and industry innovations to FM Technical knowledge on facilities management or related fields
  • Project and Contractor management
  • Sarbanes Oxley (SOX) Requirements
  • Prior business and/or operations management experience with strong business analytical skills
  • Must be able to travel across the region up to 10% of time
  • Intermediate Microsoft skills as a minimum
133

Business Operations Analyst Resume Examples & Samples

  • Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities
  • Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates
  • Assists in developing and modifying systems requirements documentation to meet client needs
  • Executes systems tests from existing test plans. Assists in analyzing test results in various phases
  • Two or more years of business analysis experience
  • Experience working with the interface of information technology with functional groups within an organization
  • Presentation skills to communicate with management and customers
  • Ability to work in a team environment with multiple team members and the ability to multitask
134

Business Operations Analyst Resume Examples & Samples

  • Management Reporting and Analysis, including regulatory and operational reporting
  • Ownership / tracking of RCSA Action Plans. Develop and implement solutions. Gather evidence required to bring plans to closure
  • In depth understanding of Platform Balancing, including the end-to-end process and accounting flow for assigned functions. Maintain current procedures and process maps
  • Conduct regular meetings with business partners. Open cases as needed. Understand root cause and track issues to resolution
  • Analysis and reporting of operating losses
  • Info Owner for assigned applications and user tools. Support and manage system access requests
  • Assist with special projects and assignments
135

Business Operations Analyst Resume Examples & Samples

  • This role requires a highly analytical and collaborative individual who will manage many processes to support the business operations and procurement teams
  • Work in collaboration with Planning, Infrastructure, Application, and Quality teams to collect requirements, understand business justifications, prioritize Capital requests, forecast cost elements and deliver key inputs to division finance
  • This role will include: infrastructure hardware order management, on-time delivery, payables and hardware lifecycle analytics (process cycle time tracking, cost analysis, budget tracking and project cost development)
  • Act as a Primary business partner for the FP&A team in supporting Corporate Finance initiatives like capital investment, operating expenses and Labor Cost. Work closely to provide monthly/quarterly reporting on Invoices, accruals and other support as needed to Finance
  • Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identify and interpret trends and patterns in datasets to locate influences. Construct forecasts, recommendations and strategic/tactical plans based on business data
  • Reconcile hardware purchase orders as needed against budgets and forecasts
  • Conduct resource management for plan to actuals by line of business and task
  • Creates specifications for reports and analysis based on business needs and required or available data elements
  • Develop key insights on hardware spending and utilization to help better drive decision making
  • Develop cost metrics, determine valid conclusions and present information in excel, graphs and PowerPoint to senior management
  • Prepare Executive and Management views for and contribute to cost governance, oversight, planning and forecasting
  • Drive process improvement and organizational adherence to plan
  • Technically advanced in Microsoft Excel, pivot tables, reporting and graphing
  • Solid knowledge translating time and labor information to various Business KPI reporting
  • Business acumen for PowerPoint presentation of labor consumption and forecasting requirements at micro and macro levels
  • Working knowledge & understanding of data center/hardware technology, tech infrastructure and cloud (SaaS, PaaS, IaaS)
  • Business Analytics experience with private and public cloud cost estimation, reconciliation and control
  • Strong can-do attitude and a high degree of tenacity and drive
  • Detailed minded, flexible attitude, quick learner, quality conscious
  • Strong organizational skills and ability to multi-task
  • Excellent written and oral communication/presentation skills
  • Strong work ethic, ability to work with all levels of staff
  • Experience in business process engineering and management
136

Business Operations Analyst Resume Examples & Samples

  • Bachelor's degree in business, science, communications, information systems, computer engineering or related field or equivalent relevant work experience
  • Bachelor's degree in computer engineering, computer information systems or related technical field
  • At least 1 year of work experience in engineering, testing, or information systems
137

Business Operations Analyst Resume Examples & Samples

  • Identify key business metrics, support reporting, and data analysis activities
  • Identify opportunities for improvement, work with relevant stakeholders to drive process enhancements initiatives, and define/monitor metrics to measure the impact of those initiatives
  • Distinctive problem solving, strategic, analytical, and process-oriented individual that will be able to provide effective deliverables and sound business acumen
  • Data-driven and able to deliver strategic and actionable insights based on analysis
  • Develop, generate, and distribute standard and custom reports
  • Highly proficient with Excel, Access and PowerPoint (and preferred, googledocs)
  • Management and benchmarking of KPI’s through complete statistical analysis
  • Able to work with different departments within the organization such as Operation Managers, Supervisors, Developers, Support Directors, and Corporate Analysts
  • Support the implementation of process improvements and work through data issues that complement these efforts
  • Communicate the need for changes in a persuasive manner to middle and senior management
  • Provide matrix and other documentation to support analysis and findings
  • Provide analytical support for company projects and objectives as directed by management
  • 2-4 years work experience in quantitative analysis and/or Bachelor's Degree or higher in Advanced Quantitative or Business degree
  • Able to multi-task, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment
  • High sense of time, urgency and motivation to get the job done plus the ability to quickly learn the business
  • Excellent interpersonal, verbal, and written communication skills appropriate for all levels of the organization
  • Must be able to demonstrate excellent communication skills; verbal and written and demonstrate ability of active listening
  • Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making process
  • The utmost integrity, honesty, and confidentiality in all matters pertaining to the conduct of business
  • Demonstrate strong analytical and problem solving skills with an attention to detail
  • Background in statistical and reporting data analysis is preferred
138

Business Operations Analyst Resume Examples & Samples

  • Provide global support for Sales and Ops team on inventory and order management issues
  • Assist in handling customer escalation, identify root cause, and provide solutions
  • Perform data analysis to provide inputs for business process improvement
  • Manage orders from booked to shipment and provide inventory transfer and allocation to fulfill orders
  • Open, track, escalate IT cases to closure to resolve system and data issues
  • Expedite orders and providing scheduled updates and confirm inventory availability
  • Perform backlog data analysis and provide trending and inputs to improve business process and to provide revenue visibility to management
139

Business Operations Analyst Resume Examples & Samples

  • Enhance, Update and Maintain the Service Management Dashboard and other Online Dashboards
  • Use OBIEE and Wave Analytics to develop interactive reports and dashboards
  • Create Salesforce.com reports and dashboards for the Services Organization
  • Hands-on development experience with Oracle Business Intelligence (OBIEE) and SalesForce Wave Analytics or a similar tool (Hyperion, Tableau, Cognos, Business Objects, MicroStrategy, Microsoft Reporting Services)
140

IBM GBS Entry Level Business Operations Analyst Resume Examples & Samples

  • 6 months or more experience in a position, project, internship, or university curriculum/program focused on business operations, financial analysis, or engagement economics
  • 1 year or more experience in a position, project, internship, or university curriculum/program focused on business operations, financial analysis, or engagement economics
  • 6 months experience in consulting industry financial analysis
141

Business Operations Analyst Resume Examples & Samples

  • Position requires strong analytical and problem solving skills
  • Demonstrates ownership for achieving timely and accurate results
  • Strong working knowledge of Excel, Access, Microsoft Word and Database Management Tools
  • Bachelor’s degree with at least 1 year of experience. Some background in developing and administering sales incentive programs strongly preferred. Experience with the report design, development and analysis is critical
142

Business Operations Analyst Resume Examples & Samples

  • Two to three years of experience in operations/technology project management activities (VBA, SQL, MS Access/Excel development with design, development, testing and documentation)
  • Ability to conduct an analysis of business needs
  • Excellent planning and organizational skills
  • Thorough knowledge of a business line or function area
143

Business Operations Analyst Resume Examples & Samples

  • Partnering with Product managers, and to a lesser extent, engineering, marketing and sales to identify and drive strategic and operational improvements that deliver sustainable lift
  • Applying your expertise in quantitative analysis and the presentation of data to understand how users interact with Groupon's offerings
  • Developing & testing hypotheses to explain both macro and micro trends and opportunities in the business
  • Quantifying the value / size of new opportunities to inform and prioritize product roadmaps
  • Designing both the business logic and the technical specifications to extract key data elements from Groupon’s products
  • Creating dashboards and communicating product performance towards achieving product goals
  • Develop effective statistical models for segmentation, classification, optimization, etc
  • 2-4+ years of relevant work experience in highly analytical roles (consulting, investment banking, product analytics, etc.)
  • Excellent communicator (written + oral). An ability to work well with a wide range of people
  • Demonstrated ability to influence outcomes and decisions (not just report on analytics)
  • Advanced proficiency in Excel and SQL
  • Interest and passion for data, product development and e-commerce
144

Business Operations Analyst Resume Examples & Samples

  • May lead a team of UAT Specialists and Leads
  • Successfully manage testing effort for projects through the UAT lifecycle
  • Lead and provide Release Management support through deployment cycles to ensure quality validations and post production support occurs
  • Develop test strategies and test plans including technical resource requirements
  • Collaborate with the team to develop best practices, incorporate efficiency principles, identify tactical and strategic opportunities and incorporate new test management procedures and tools
  • Ensure that all employees are proactive contributing towards early identification, monitoring, or reporting process opportunities and /or contributing towards building robust controls
  • Proven experience with manual and automation testing tools and strategies
  • Strong CCB platform knowledge for mainframe, client/server and/or web-based applications primarily for Retail and Card Servicing
  • 3+ years previous management experience (or equivalent) strongly preferred
  • Leadership experience in managing cross-functional team members preferred
145

Business Operations Analyst Resume Examples & Samples

  • Program Finance Experience or FP&A experience E.g. experience preparing EACs, evaluating outlooks and updating forecasts and related Risks and Opportunities
  • Ability to interpret financial statements and translate data into information
  • Strong analytical and presentation skills, excellent verbal and written communication skills
  • The ability to extract and analyze data from the ledger and reporting systems (e.g. SAP, COMPASS, Hyperion) efficiently and effectively
  • RMS SAP experience
  • ECP pricing experience
  • Experience with a variety of contract types
  • Has an existing clearance (not required but desired)
146

Business Operations Analyst Resume Examples & Samples

  • Works with portfolio managers, traders and operations department to ensure completeness and accuracy all trades completed in AMG
  • Participate with the operations team to ensure options and alternative assets have been entered correctly into the system
  • Reconciles trades completed by outside managers to ensure the trade files are complete and accurate
  • Works with external brokers to fix unmatched trades
  • Analyzes and resolves data issues, and proactively works to identify and eliminate recurring data problems
  • Monitors the shared mailbox to answer questions and quickly fix problems
  • Accurately set up securities without error
  • Backup of other operational team members when they are absent
  • Additional duties, as requested
  • Three to five years of experience in financial services industry
  • Basic understanding of investments and investment instruments
  • Strong knowledge of the assigned operations department and functions
  • Basic understanding of the stock and bond markets and trading of these instruments
  • Strong analytical, problem-solving and organizational skills
  • Excellent interpersonal and written and verbal communication skills
  • Quick learner with the ability to work little supervision
  • Good multi-tasking abilities; can work on several tasks at once
  • Strong leadership and negotiation skills
147

Business Operations Analyst Resume Examples & Samples

  • Participate in the monthly project review process, understanding the issues relating to all projects and challenging the Project Managers to identify any potential risks issues. Recommend mitigation and pro-active recovery strategies
  • Ensure application of the appropriate Emerson CP&P’s (Corporate policies and procedures) to Project Accounting including the classification of POC, maintenance contracts and completed contracts, currency and embedded derivative implications and accounting and revenue recognition treatment
  • Ensure Service and maintenance contracts (KOB 3) for all relevant BU’s are being properly traded in accordance with Emerson CP&P’s and that cash flows are being maximized and revenue recognition policy is correctly adhered to
  • Ensure control of the Balance sheet accounts relating to Inventory and Projects including Finished Goods, Work in Progress, unbilled receivables, accrued CGS, advance payments and progress billings are fully reconciled and reconciling items are actioned within the latest accounting period
  • Monitor and review the cash flow of all projects to maximize the cash flows against the agreed payment terms and milestones
  • Participate in the handover of projects from Sales to Operations providing objectivity to the expectations relating to revenues and costs and ensuring that the appropriate accounting treatment is applied to those projects at set-up
  • Participate and understand the implications of the commercial terms and conditions to maximize cash flow and margin opportunity for the company
  • Monitor and review Clarity, Oracle Project Management, Service Management and other contributory packages to ensure that they reflect the current trading position of projects and services
  • Monitor and review the FFT tool within Clarity to provide Sales and Margin forecasts to the Finance team for the monthly POR updates and Annual Budget. Prepare the Sales and GP forecasting for the systems Business Units
  • Take the lead in managing the Spain & Portugal relationship with the Pune based Project Ac-counting team for Iberia
  • Part of team responsible for Month End closing to a strict 3-day timetable for Financials into HFM (Reporting system). Reporting scope includes P&L, Balance sheet and TWC metrics, Headcount and other statistical requirements for the PSG BU´s
  • Ensuring the integrity of the period financial reporting for the PSG BU´s
  • Part of the team responsible of collection and preparation of the PSG Annual Budget, Mid-Year Review, Q1 Review and rolling monthly reviews (POR – forecasting tool) for Management Re-view into HFM. This includes challenging the integrity of the input data with PSG business Sales Management and Operations personnel and producing the required presentations to meet Multi-user review formats
  • Monitoring actual performance versus budgets/forecasts and reviewing/commenting on variances. Production of comprehensive monthly reporting in a timely manner to the Business Units, World Area (WA) and Iberia Sales and Operations Management
  • Part of team responsible of the CGS Cost control and preparation of the Annual Budget, Mid-Year Review, Q1 Review and rolling monthly reviews (POR) for Management Review. (Approx. budget to be controlled €6.7M)
  • Work with Operations to generate appropriate labour/overhead rates in the U model for the recovery of labour costs on Projects and Service contracts. Undertake Cost Centre reporting and reviews to identify any issues relating to recovery and spending
  • Work as part of the Operations group in terms of participating in meetings and communicate to Project Managers/Engineers and Engineering resources
  • Propose and develop continuous improvement in processes whilst complying with company policies and procedures
  • Occasional weekend/public holiday working is a requirement of the role
  • Willingness to travel (up to 5% of role, mainly to Portugal but also to WA HQ in Switzerland)
  • Qualified Accountant with at least 3-5 years experience
  • Proven relevant experience, preferably in US multi national
  • Excellent communication skills (telephone, face to face and written)
  • Very good level of English (verbal and written)
  • Ability to manage time and work to tight deadlines
  • Business systems used include JD Edwards / Oracle, Clarity, Hyperion HFM,
  • Advance level on Microsoft Office (Excel/Access/PowerPoint)
148

Business Operations Analyst Resume Examples & Samples

  • Supports the business through compiling, preparing and reporting metrics and statistical data used in the analysis of operational performance of designated areas
  • Compiles and prepares information and analysis for review by senior level analysts and management
  • Actively participates in assigned projects and creates business requirements with the assistance and direction of other associates
  • Creates and executes functional programs, practices and processes
  • Collaborates with team members on issues and problem resolution
  • Evaluates business problems and recommends solutions
  • Supports day-to-day business operations functions, business system applications and technologies
149

Business Operations Analyst Resume Examples & Samples

  • Partner with APj sales operations head and regional Biz ops leaders
  • 6 year+ experience in creating Excel reports and Dashboards merging data for diverse data sources
  • 3+yr experience in SQL or VBA macros would be an advantage
  • 80113BR
150

Business Operations Analyst Resume Examples & Samples

  • Partner with the GSM Finance Team & GSM Staff on fiscal year budget planning
  • Manage the budget impacts of attrition and requisitions, in partnership with GSM Finance and GSM leadership
  • Provide a consistent framework and approach to budget management by each GSM function
  • Own and manage multiple business operations processes across the GSM organization
  • 1-2 years Supply Chain or Business Operations experience
  • Proven track record of delivering on commitments
  • Strong verbal and written communication skills; Ability to clearly articulate ideas to senior leadership
  • Ability to find creative solutions to problems
151

Business Operations Analyst Resume Examples & Samples

  • Partner with the Functional Strategy & Planning Program Manager to align GSM commodity strategies to our overall Global Supplier Management and Supply Chain Operation strategies
  • Be hands on, making use of tools such as Tableau and Smartsheet for analysis and internal service reviews to supply chain executives
  • Provide a consistent framework and approach communicating our strategies and key metrics
  • MBA preferred; Bachelor’s Degree required
  • 4+ years of experience in a Sourcing and Supplier Management role
  • 4+ years of Supply Chain experience and/or Operations experience
  • Experience leading change, with a passion for driving and enabling continuous improvement of business processes and policies
  • 1-2 years of experience leading cross functional Projects
152

Business Operations Analyst Resume Examples & Samples

  • Effective, timely, and accurate financial administration of software license sales and services project orders within the companies Salesforce.com CRM system. This will be primarily focused on input and checking of the sales data relating to the sales recognition and commissioning polices
  • Assist Sales Management and Account Managers to maintain accurate licensing and project data as required for financial tracking
  • Assist with sales reporting for all levels of Management as well as the reporting requirements of Sales Representatives
  • Drive revenue, billing, invoicing, commissioning and financial process consistency
  • Participate in internal and external audit activities
  • Review customer-facing proposals for compliance with Siemens PLM standards
  • Process applications and help to train Account Managers to onboard new team members
  • Complete other duties and responsibilities that may be required
  • Bachelor’s Degree in Accountancy, Finance, Business Management or equivalent by experience
  • Previous experience working with Salesforce.com or other leading CRM system
153

Business Operations Analyst Resume Examples & Samples

  • Advanced knowledge of Salesforce - including auditing and maintaining data quality, creating Salesforce reports and creating dashboards
  • Basic knowledge of Excel - for data analysis, reporting and forecasting
  • 2-5 years’ experience in data analysis and financial modeling
  • Background in media and advertising and/or previous experience supporting a sales organization preferred
  • Strong communications skills. Ability to respond well and quickly to questions from users, as well as the ability to anticipate needs and prepare to meet them
  • Experience collecting and analyzing data and presenting recommendations to management
  • Experience working across multiple teams and departments to achieve goals
  • Self-motivated, with ability to deliver under pressure while managing multiple projects
154

Business Operations Analyst Resume Examples & Samples

  • Participates in the modification of existing third party applications or implementation of new third party applications  
  • Acts as a liaison and technical resource between business unit management, staff and third party  
  • Ensures all documentation and process comply with established policies and procedures  
  • Works to develop in-depth knowledge of the third party systems and needs of assigned business unit and pursues technical skills necessary to support those needs  
  • Maintains an awareness of current regulatory requirements, developments and conditions affecting assigned business unit operation policies, procedures, programs, etc.  
  • May assist with coordination and testing of new systems and modifications to existing systems  
  • Monitor Shared Mailbox for production requests and assist users with questions / issues reported  
  • May receive, document, research and submit vendor production requests for smaller BAU changes  
  • Research, track, and coordinate product defects created as a result of a new product feature or enhancement deployed in a release and/or project  
  • Coordinate vendor “BAU” releases (non-USB specific applications and non-USB custom release packages) with staff and vendors for critical third party applications  
  • Participate in third party Disaster Recovery tests 
  • General knowledge of Trust business unit and securities industry third party applications
  • Strong securities operations processing knowledge/experience required  
  • Ability to conduct an analysis of a system need/issue, including scheduling meetings, planning agendas and conferring with business line leaders
  • Ability to coordinate/lead BAU third party release activity including communication, testing, and defect management
  • Ability to manage/participate in multiple tasks/projects simultaneously
  • Ability to work independent AND as part of a team
  • Excellent computer skills, especially Microsoft Office applications  
  • SQL experience  
155

Business Operations Analyst Resume Examples & Samples

  • Generates and analyzes utilization data related to drivers of business and/or processes
  • Develops analytical tools to standardize data processing, analysis and output
  • Provides detailed analyses that can be understood at every level of the organization
  • Coordinates with key stakeholders to develop customer reports and to identify/track best practices
  • Serves as Subject Matter Expert for Key Performance Metrics across customer ecosystems
  • Excellent communication skills: verbal, written, listening
  • Excellent organization and time management skills; a self-starter
  • Microsoft Excel: advanced proficiency level, including ability to create and maintain automated tools
  • Microsoft PowerPoint: advanced proficiency level, including creation of new content
  • Sequel/Access: ability to run queries
  • Ability to solve problems, by gathering and analyzing information, and identifying root drivers
  • Ability to learn and apply specific knowledge and skills necessary to efficiently perform required tasks
  • Ability to produce thorough, accurate, and reliable work, and to meet work and productivity goals
  • Ability to take direction
  • Reports to the Vice President of Consulting and Business Analytics, CCS Workforce Solutions, with dotted line to Business Leaders
156

IT Business Operations Analyst Resume Examples & Samples

  • Proven experience working within a Business Operations function
  • Strong data management and analysis skills. Attention to detail is a must
  • Highly professional with proven reliability regarding daily attendance and work performance
  • Strong organizational skills, flexibility and ability to handle multiple tasks in a busy IT environment
  • Self-starter with integrity, high energy, and solid business judgment to meet the needs of a demanding business and IT environment
  • Outstanding written and verbal communication skills with knowledge of Microsoft Word, Excel, and PowerPoint
  • Skills include strong business acumen and strategic thinking to complement strong tactical execution skills
  • Experience with a reporting platform such as Tableau or GoodData, as well as experience with functional reporting capabilities of Salesforce.com and/or Oracle
  • Basic understanding of financial reporting concepts and process (plan, forecast, actuals)
  • Contract Management (Salesforce platform, Apttus contract management)
  • Oracle procurement, project and resource management
  • Experience with Reporting platforms such as Tableau or GoodData
  • Experience with ticketing systems such as Footprints
157

Business Operations Analyst Resume Examples & Samples

  • Analyze data (sales, services, and marketing) to identify potential opportunities to drive revenue and operational efficiencies. Partner with Sales Operations Managers to drive required actions
  • Develop and manage sales and services annual budgets
  • Track key performance indicators and provide results/analysis to sales operations team
  • Provide back up support for commissions execution
  • Define automation and reporting requirements in support of business needs
158

Business Operations Analyst Resume Examples & Samples

  • Evolve the data center expense program and facilitate regular discussions with leadership on the financial status of ongoing data center operations
  • Develop spend reporting, analytics, and key metrics to help drive actionable strategies for the business
  • Generate financial analysis reports for quarter-end reporting as well as any ad hoc reporting, as requested
  • Partner with Finance on reporting and reconciling spend data
  • Answer accounting and financial questions by researching and interpreting data
  • Prepare and deliver monthly financial updates and other analyses to senior management
  • Bachelor's degree in Finance, MIS, or Business Administration
  • 4+ years professional experience with managing costs in technology infrastructure
  • Experience in analyzing cost data and reporting results to management
159

BD Executive & Business Operations Analyst Resume Examples & Samples

  • Serve as Executive Administrator supporting the NCS BD Executive and the NCS BD organization
  • Perform pipeline management and reporting, working with BD managers to update opportunities and accurately record awards, aiding BD Executive with monthly reporting requirements, managing accesses, and providing pipeline metrics and analysis
  • Serve as the New Business Quality Assurance (NBQA) lead for NCS, participating in weekly and quarterly meetings to discuss corporate pipeline initiatives, participating in weekly contract award review meetings, performing corporate OCI screenings on behalf of NCS, and supporting corporate capture and other requirements
  • Manage BD processes and process improvement within NCS BD, managing weekly Milestone / Gate reviews, maintaining schedules, posting documentation, maintaining and sharing milestone and other templates, and providing information via NCS BD SharePoint site
  • Work with finance and the NCS BDE in support of bid & proposal (B&P) process and budget management
  • Coordinateing bid and proposal interest, SME support, and needs (from RFIs and Market Surveys to final RFPs) with BD, Line and Proposal Operations Managers
  • Liaise with Proposal Operations Manager and team to plan for and assign resources to upcoming proposals & marketing efforts (to include RFIs, market surveys, BAA responses, and white paper development, in addition to slide decks, slicks, or other marketing materials)
  • Additional RESPONSIBILITIES include: tracking team activities, assignments, and distribution lists, monitoring federal procurement web sites, managing ARC presence and tracking daily announcements, and providing support to the NCS BDE. BD Operations Manager also manages BD summer intern program, when applicable.EDUCATION & EXPERIENCE
  • Typically requires a bachelor’s degree or equivalent, and five to seven years of related experience
  • Current TS/SCI with CI Poly desired; Candidate must be willing and able to obtain TS/SCI with CI Poly clearance
  • Must have experience with business development
  • Candidates must be able to demonstrate strong organizational and communication skills and have a proven track record of working in a fast-paced, complex, and deadline-oriented environment
  • Must possess the ability to work with people at all levels
  • Ideal candidate will have experience with business development and a familiarity with the IC or DoD. Should have a basic understanding of federal contracting. Experience with pipeline management tool, such as Microsoft CES, CRM, Deltek GovWin, etc. Active TS/SCI security clearance preferred
160

Temp-business Operations Analyst Resume Examples & Samples

  • Build and continuously improve a business analytics that provide prospective and retrospective measurements of cost, productivity, efficiency, quality, and compliance to facilitate timely and informed decision making
  • Provide both detailed and high level metrics and analysis for various aspects of clinical development
  • Advise/strategize with functional, financial and portolio leaders to establish metrics and set appropriate performance targets. Provide progress reports
  • Provide analytics and performance measures to support assessments of vendor performance
  • Support improvement through metrics reporting, productivity modeling, and tracking capabilities
  • Liaise with CDRA systems and CPMO functional leads to ensure the integrity of the data
  • In close collaboration with CDRA systems functional leadership, define and deliver data/informatics requirements to support CPMO analytics
  • Monitor and participate in external benchmarking studies and collaborations to drive continuous improvement and innovation in analytics and reporting
  • A good understanding of all operational processes required to deliver a clinical development program from first-in-human to post-approval
  • Extensive experience in performance metrics and reporting, analytics, goal setting, and balanced score cards associated with clinical trial planning, management and execution
  • Ability to translate complex business questions and requirements and develop effective solutions
  • Excellent analytical and financial skills
  • Demonstrated effective influencing and negotiating, good interpersonal and leadership skills, a team player
  • Self-motivated, works effectively under pressure
  • Ability to mine data to identify trends
161

Business Operations Analyst Resume Examples & Samples

  • Captures requirements for assigned work with minimal dependency impacts and/or cross operational impact analysis upon deployment
  • Works with Information Security, Enterprise Risk Services and other Compliance areas, to execute audits, assessments and analysis, to evaluate security posture
  • Works with technology departments, to increase security/ risk awareness and fulfill and remediate audit and vulnerability management requests
  • Develops and executes governance functions (to include process development and data analytics and reporting)
  • Assists in managing scope and change control of assigned work in coordination with Management
  • Develops acceptance test requirements for assigned work
  • Performs necessary follow up with partners to ensure new or modified system functionality is documented accurately and requirements have been met
  • Supports immediate team with conducting initial system/process roll-out, including training
  • 2+ years experience in a technology role (a general understanding of the technology landscape, particularly infrastructure)
162

Business Operations Analyst Resume Examples & Samples

  • Bachelor’s degree with five years analytical/problem solving experience OR Master's degree with two years analytical/problem solving experience
  • Experience with Business Intelligence tools such as SAS, Hyperion, Microstrategy, Tableau and Hadoop
  • In-depth knowledge in statistical analysis, economic modeling and data visualization
  • Possess an innate curiosity and a strong desire to solve problems
  • Background in Lean, Six Sigma, or similar process improvement models
163

Business Operations Analyst Resume Examples & Samples

  • Must be able to multi‐task efficiently, work in a fast paced environment on multiple projects, and have a strong attention for detail
  • Demonstrated ability to anticipate, research, and solve problems in an independent work environment
  • Knowledge of standard accounting policies and procedures
  • Excellent interpersonal, organizational, and verbal and written communication skills
  • Must demonstrate a good attitude and ability to work as a member of a team
  • Position requires self‐motivation and the ability to work effectively under a minimum of supervision
  • Other software and computer systems experience is a benefit, including but not limited to, PeopleSoft, Microsoft Word
164

Business Operations Analyst Resume Examples & Samples

  • Ensure delivery of delightful experience to customers
  • Understand key drivers and communicate insights to team members and management
  • Actively provide analysis to solve issues in contact center performance that are negatively impacting quality of service
  • Build solid relationship with other departments
  • Work with leadership team to track initiatives progress and performances
  • BA or Master degree
  • 4+ years in Contact Center performance analysis and/or Quality Management
  • Customer happiness focused
  • Fluent in English and Mandarin (to communicate with China counterparts)
  • Extraordinary organizational skills and ability to work and interact across all levels within the organization
  • Effective communicator, with both written and oral presentations
  • To be successful in this role the Quality analyst should possess a focused, analytical mind, the ability to connect the dots and identify the big picture
  • Experience analyzing data using Excel or any business intelligence tool
  • LI-GH2
165

Business Operations Analyst Resume Examples & Samples

  • 1-3 years of Accounting or finance experience
  • Finance or Business related degree preferred
  • Experience with business systems such as SAP, CostView, ADAR, and Hyperion
  • Previous experience supporting Control Account Managers (CAMs) as a Cost Analyst in a complex, developmental program environment highly desirable
166

Business Operations Analyst Resume Examples & Samples

  • As part of the Norton Support team this person will handle customer queries via the usual support contact methods (phone & chat)
  • Resolve customer queries in a way that ensures our customers remain loyal to the Norton brand
  • Educate customers on aspects of their online security
  • Carry out extensive root cause analysis with any customer interaction
  • Clearly document and communicate the impact of product or experience issues to internal stakeholders, providing as much detail as required
  • Make suggestions to improve the overall customer experience and back this up with data or facts
  • Test any new concepts/ideas with our customers to help us understand what the impact may be to the wider customer population (for example a new retention offer)
  • Provide any relevant learning, feedback or suggestions to the wider Support Delivery teams to help improve performance
  • 3-5 years overall Support Delivery experience, with a history of driving improvements in Customer Experience
  • Any experience/certification in Six Sigma, Lean methodologies/root-cause analysis
  • Is able to deliver oral and written communications around root cause analysis of issues
  • A minimum of a Bachelor’s degree is preferred in an Engineering or similar discipline
167

Business Operations Analyst Resume Examples & Samples

  • Define, analyze and study financial and operational issues and data
  • Evaluate operational efficiency and effectiveness
  • Implement new/enhanced products, services and operational changes
  • Interpret results of analysis; present recommendations, alternatives and implications
  • Assist level I team members
  • Establish and lead project teams
  • Scope of responsibility - Considerable scope
  • Identify operational issues and make recommendations
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
  • Effective database and presentation software skills
  • Effective organizational, planning and time management skills
  • Effective skill analyzing business operations
  • Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
  • Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Desired - Working knowledge of Navy Federal Project Portfolio Management (PPM) knowledge
  • Desired - Working knowledge of credit union operations/processes and procedures
168

Business Operations Analyst Resume Examples & Samples

  • Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
  • Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
  • Participate in complex interdepartmental initiatives of significant business risk & impact
  • Gather, analyze and synthesize quantitative and qualitative data of business processes to determine and promote data driven business decisions
  • Implement new/enhanced products, services and/or operational changes
  • Prepare/collaborate on presentations, reports, white papers, etc.
  • Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
  • Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
  • Serve as resource for the resolution of complex and/or unique problems
  • Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
  • Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
  • Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
  • Significant experience in working effectively with diverse internal and external contacts
  • Advanced skill analyzing and organizing problems or work processes for technical solutions
  • Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
  • Advanced skill maintaining accuracy with attention to detail and meeting deadlines
  • Experience in leading, guiding and coaching professional staff
169

Infogix Assure Developer Business Operations Analyst Resume Examples & Samples

  • Technical knowledge of software components of the Assure application
  • Demonstrate expertise in customer service and written/oral communication skills
  • Ability to understand technical direction
  • Ability to work independently and multitask within a strong team environment
  • Ability to adapt to rapidly changing situations
  • Excellent troubleshooting, organizational and analytical skills
  • Willingness and aptitude for learning new technical concepts and skills
  • Attention to detail with the ability to maintain high levels of accuracy
  • Team player, with strong collaborative skills and "can do" demeanor
  • Bachelor’s degree in related field or the equivalent combination of training, education and experience
  • Experience participating in cross-functional, multi-dimensional teams and projects
170

Business Operations Analyst Resume Examples & Samples

  • Focus on trend analysis as it relates to customer support cases, the customer experience, and the quality of our product/service
  • Influence and drive technical teams to complete root cause analysis (RCA) including the identification of corrective/preventive actions for our service using problem analysis methodology and tracking all elements of the RCA to closure
  • Engage Engineering (SW Product, Infrastructure) to deliver fixes in the platform and service to improve MTTR and reduce Customer Support case load
  • Work closely with Engineering and Customer Support to identify opportunities for Knowledge Base articles that will reduce case load from our customers, improve Customer Support Efficiency thereby reducing MTTR and improving Problem association to customer support cases
  • Host Problem Management and RCA calls with internal support teams as needed
  • Review and analyse the (Red Line) INT queue for their domain(s)
  • Associate the INTs to PRBs so impacts can be quantified
  • Deliver the build out of complete, validated PRBs when required. This means reviewing logs, understanding the known issues, making associations and correlations, completing the steps to reproduce, etc
  • Determine through review and analysis of the INTs and PRBs, and collaboration with the Engineering (Dev or Infra) team, the most significant opportunities for improvement in Red Line, MTTR, and the customer experience
  • Manage, handle, prioritise the PRB queue working with the engineering team(s)
  • Make the Knowledge and Known Errors associated with the PRBs be of the highest use, value; be an advocate of Knowledge and drive the Knowledge roadmap
  • Update and improve associated processes; be engaged in how the information you are creating is used and how to make it more useful
  • Track and drive improvements in the Domain health metrics associated with INTs and PRBs (Red Line, TTR, CSAT, PRB SLAs, SLA on BABs)
171

Unilever Prestige Business Operations Analyst Resume Examples & Samples

  • Understanding and experience about business intelligence and real-time analytics
  • Strong communication skills and ability to deliver the message with data story-telling in the form of PowerPoint/Excel/Word
  • Master skill on Excel and PowerPoint especially on data consolidation and visualization
  • Experience with key business intelligence software e.g. Qlikview, Tableau, Microsoft BI, Alteryx
  • Ability to integrate data from different sources and consolidate into a central, consistent database by using database tools such as Teradata / Oracle
  • Adept at dealing with queries, report writing and presenting findings in simple and compelling ways orally and visually
  • A team player who likes to work in a rapid and agile way with various competencies and departments
  • Comfort with ambiguity is key – ‘creative analytical mindset&#8217
  • BSc in Mathematics, Economics, Computer Science, Information Management or Statistics
  • Work experience in Business Process Reengineering (BPR) is a plus
172

Business Operations Analyst Resume Examples & Samples

  • Basic knowledge of Microsoft Office, which includes Word, Excel, PowerPoint and Project
  • Bachelor's degree or equivalent related work experience
  • 1-2 years of related work experience
  • Kansas City-based position
  • Prior sales or pricing/packaging experience
  • Basic knowledge of accounting and financial principles
  • Desire to develop consultative working relationships with a comfort in dealing with ambiguity
  • Experience working with and supporting executives
173

Business Operations Analyst AP Resume Examples & Samples

  • Publish weekly bookings and revenue analysis and reports to Finance, Sales and Executives
  • Work closely with Sales, Supply Chain and Marketing to validate and analyze data used to make key business decisions
  • Lead quarterly Revenue Countdown activities with cross-functional teams
  • Publish quarter-end reports to support Finance and Executive Staff for Quarterly Business Review
  • Coordinate with Supply Chain team to determine revenue impact of line-down & supply constraints
  • SAP Business Warehouse project lead for sales organization
  • Serve as IT liaison to support implementations of sales’ systems in coordination with IT to scope and manage system deployments
  • Resource cross-functional projects and initiatives that require Sales input and participation
  • Manage business process for Sales Organization, including documentation
  • Bachelor’s degree in Business or equivalent
  • 2-3 years of semiconductor experience
  • Demonstrated ability to create reporting from large databases and produce value-add analysis
  • Strong analytical and demonstrable critical thinking skills
174

Business Operations Analyst Resume Examples & Samples

  • Bachelors degree in Operations, Business, Finance, Economics, or Supply Chain Management
  • Experience with Microsoft Office (Word, PowerPoint and Excel)
  • Experience working in an extremely fast paced environment
  • Coursework or experience with sales operations or demand/supply balancing
175

Business Operations Analyst Resume Examples & Samples

  • Performs analytics by applying knowledge of supply chain, business rules, policies, and processes
  • Performs data collection and validation within projects
  • Contributes to project and cross-functional team to meet business objectives
  • Works across cultures and businesses on a limited basis
  • Interlocks with different factories, freight forwarders, and logistics services providers
  • Able to accommodate different time zone in multiple countries
  • Reviews performance metrics on a regular basis, identifying opportunities for improvement and develops business case analysis
  • Assigned fundamental project responsibilities
  • Decision-making limited to immediate definitions with minimal risk to the business
  • Typically five years of experience in a supply chain function or related analytic role
  • Operations Management, Supply Chain, Information Technology or Engineering degree preferred
  • Strong written and verbal communication skills; mastery in English and local language (Chinese preferred)
  • Ability to collaborate with a team
176

Business Operations Analyst Resume Examples & Samples

  • Opportunity pipeline management – coordinate regular pipeline reviews with sales and professional services consultants to ensure accurate tracking and forecasting to meet Public Sector revenue influence goals
  • Goal/objectives tracking – work with managers to ensure we are on track for our global goals and objectives, develop, and coordinate efforts for reporting and tracking
  • Monthly metrics reporting - collaborate with managers and the sales operations teams to track and report all key performance indicators against annual, quarterly and monthly goals, by sales segment
  • Develop and refresh all management dashboards, regional reports and executive review documents
  • Prepare and coordinate resource requests during annual Operational Planning process
  • Invoice monthly Professional Services engagements
  • Track and manage technical resources – coordinate professional services consultant schedules to ensure efficient and effective staffing of customer engagements against statements of work
  • Track, analyze and report on Professional Services utilization
  • New hire onboarding and training - track all new hires and ensure they have a great onboarding experience
  • Establish an onboarding process and coordinate training schedules on behalf of new and existing Professional Services Consultants
  • Maintain onboarding documents and training plans to help all new hires become productive on customer assignments as soon as possible
  • Maintain skills matrix and related reporting
  • Minimum of 2-3 years of experience in the areas of finance, business management and/or sales operations in mid-to-large scale global Sales Organization
  • Minimum of 2-3 years of strong Excel experience and the ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
  • General knowledge of US Federal, State and Local Government contracting requirements
  • Experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting
  • Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through
  • Experience using BI tools and CRM software (e.g., Salesforce.com)
  • Experience with managing vendors on business systems implementation projects
  • Skills in collaborating and negotiating with external customer procurement contacts
  • Proven experience optimizing project accounting and billing systems for a professional services business
  • Detailed understanding of forecasting and actuals analysis
  • 5+ years’ experience in business management and operation
177

Business Operations Analyst Intern Resume Examples & Samples

  • We seek candidates who have excellent analytical skills, a focus on results, the ability to clearly articulate complex ideas, and creative problem solving abilities
  • Qualified candidates must also demonstrate strong interpersonal and communication skills, effective teamwork, attention to detail, and the ability to quickly assess problems and find workable solutions
  • Must be proficient in MS Office applications, inclusive of Visio
  • Minimum 3.0 GPA
  • Have the ability to work 40 hours per week
  • U.S. citizen or legal resident
178

Business Operations Analyst Resume Examples & Samples

  • Drive the profitability of the business model, including recovery increase and cost reduction opportunities in liquidations
  • Improve the overall customer experience on the commercial platforms, including discoverability and customer satisfaction
  • Define, improve and maintain Amazon’s logistics processes in the liquidations space, working closely with the major operations stakeholders involved
  • Maintain, develop and expand relations to reverse logistics service providers (e.g. repair), define and execute contractual agreements and monitor performance
  • Building on existing WW practice, always look to develop consistency wherever possible and appropriate and share best practices across the EU marketplaces
  • Achieve the above through the project management and coordination of improvement activities, coordinating between technology teams, logistics, customer services and in-country retail teams
  • Experience in project management and coordination
  • Bachelor’s degree Math/Statistics, Economics, Computer Science, Business or equivalent working experience
  • Good Excel and modelling skills
  • Excellent interpersonal and communication skills – written and verbal
  • Demonstrated experience using hard data and metrics to measure performance and to support project requests from partner teams
  • Strong bias for action and sense of urgency; the ability to make things happen quickly
  • English fluency
  • Fluency in either of the EU5 languages would be a plus
  • All offers are contingent on the successful completion of background check
179

Business Operations Analyst Resume Examples & Samples

  • Curious, inquisitive. Critical thinker
  • Analyze raw data to solve problems and support management decisions. Aware of the "big picture" and able to come back up to high level after doing detailed work
  • Develop reasonable conclusions using analysis, evaluation, inference, judgment. Comfortable with incomplete information; sense of when information is and isn’t relevant
  • Relate the analysis to the business; include insights, observations and questions when distributing a report or analysis
  • Proficient in Excel and PowerPoint. Experience with SalesForce or other CRM reporting tools a plus. Experience with WorkFront or project management tools helpful
180

Technical & Business Operations Analyst Resume Examples & Samples

  • AT least 3 years of IT PM experience in a role with responsibility for organizing, scheduling, procedural planning, task dispatching and monitoring deliverables of multiple teams in fast-paced cross-cultural technical work environment
  • General understanding of large-scale IT infrastructure, databases, software development process, systems integration, software quality assurance, deployment, support
  • At least 5 years’ experience of advanced Excel skills ( Pivots, Macros, Trending, Graphs etc )
  • Bility of leading and motivating different infrastructure and application teams
  • Ability to maintain good inter-team and customer relationships, effectively facilitate meetings
  • Ability to efficiently and effectively manage several concurrent projects, anticipating problems and initiating corrective action
  • Good planning, organizational and task administration skills
  • Quick learning abilities, thoroughness, diligence, patience and optimistic attitude
  • Presentation Tools skills (Word, Excel, PPT, MS Project – 3 years, MS Visio, etc)
  • Excel skills should be very advanced
  • Fluent in English able to communicate both verbally and in writing
181

Risk & Analytics Business Operations Analyst Resume Examples & Samples

  • Assist with the development, implementation and execution of risk and control related business intelligence and MIS, metrics, and status reporting to be leveraged by all levels within CCBSI on a recurring and ad hoc basis
  • Work with data across multiple systems and applications with a high level of proficiency in Excel, Access and SQL preferred
  • Produce reporting and perform data analysis to support the High Risk Industry Council, KYC/AML initiatives and other projects as assigned
  • Assist with a variety of monitoring activities to ensure policy and procedure compliance; effectively work with functional stakeholders in interpreting results
  • Provide business analysis and project management support for a variety of risk management initiatives and projects
  • Work with the Business Operations Manager(s) and other team members to support the risk and control program
  • Assist with the development and management of documentation, infrastructure and the risk and control SharePoint site
  • Minimum 2 - 3 years experience in financial services industry
  • Highly proficient in data management skills
  • Analytical, results-oriented, motivated, driven and strong team player
  • Audit, compliance, or operations experience a plus
  • Project Management skills a plus
  • Strong communication skills both verbally and in writing
  • Ability to work collaboratively
  • Ability to work successfully in a fast-paced, deadline driven environment, and adjust seamlessly to shifting priorities
  • Strong organizational and time management skills, with acute attention to detail required
  • Excellent interpersonal skills necessary to work effectively with a variety of individuals, departments, and management levels
  • Proficiency with Microsoft Office suite, e.g. Excel, PowerPoint, Word (Visio and Pitch Pro a plus) to effectively capture, document and communicate information to all levels within Commercial Banking
182

Business Operations Analyst Resume Examples & Samples

  • Review Capital Projects submitted for funding to ensure they contain appropriate information as per the GRE Capital Policy
  • Tracking and analysis of schedule and financial metrics for projects within the GRE Capital Plan
  • Perform Vendor additions in accordance with Corporate Policies
  • Monitor, analyze and report out on Capital Project Close Out process
  • Maintenance and updates of Policies and Procedures
  • Preparation of standardized reporting
  • Partner with Capital team to consolidate monthly reporting deck for Operational teams
  • Receives supervision and occasional guidance on achieving objectives relative to a specific program task, project or initiative. At times, may work independently with limited supervision
  • Ad Hoc requests and projects as needed
  • Bachelor’s degree in Business, Finance, Accounting or Management is required or equivalent work experience
  • Ability to take large amounts of data and summarize for the appropriate audience
  • Quick learner and self-starter who has the ability to work independently or within a team environment
  • Detail oriented and the ability to maintain a high level of accuracy
  • Proficiency with MS Office Suite (Excel, Word PowerPoint & Access)
  • Ability to prioritize and manage requests/competing while meeting established deliverable dates
183

Business Operations Analyst Resume Examples & Samples

  • Analyze and document business requirements and operational processes
  • Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
  • Investigate operational problems; recommend solutions to customer
  • Monitor performance of systems to ensure continued systems efficiency
  • Research emerging technologies and recommend solutions that align with business goals
  • Apply and communicate changes and new trends in systems/technology
  • Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
  • Discover issues and determine scope, scale and impact
  • Troubleshoot system issues
  • Experience in researching, compiling, and documenting data, business processes, and workflow
  • Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
  • Effective skill analyzing and organizing problems or work processes for technical solutions
  • Effective skill applying innovative approaches to solve technical design issues
  • Desired- Familiarity with Navy Federal Project Portfolio Management (PPM) knowledge
  • Desired- Effective database and presentation software skills
184

Business Operations Analyst Resume Examples & Samples

  • Business Ops Analyst is responsible for assisting with project setup, teardown and maintenance in the internal time-tracking and billing tool OpenAir (OA)
  • Responsible for correct billing and revenue rules set-up in accordance with legal documents and customer policies
  • Responsible for weekly charges creation and customer pre-invoices generation and reconciliation with the final invoice generating system
  • Expected to provide weekly and quarterly support to Regional Business Partners on revenue and utilization forecasting, assisting with timesheet compliance and other operational process checks
  • Responsible for assisting with weekly and monthly reporting and comprehensive tracking of Pivotal business KPIs where applicable
  • Help with training and ramp up of the Co-Op program in Service Operations
  • Responsible for helping drive resolution on client or internal department queries within Professional Services Organization
  • Ability to liaise with multiple internal divisions and departments
  • Analytical ability, problem solving skills, cross-functional skills, organizational skills
  • Ability to multitask when dealing with urgent requests, while maintaining the appropriate level of detail
  • Ability to prioritize and take direction well
  • Proactive and motivated self-starter
  • Experience with OpenAir is an asset
  • Finance/Business degree or consulting background preferred
  • Proficient with MS Office applications, most notably Excel
185

Business Operations Analyst Resume Examples & Samples

  • Business Ops Analyst Intern is responsible for entering, maintaining and billing out reimbursable T&E to customers in accordance with customer policies and legal documents
  • Responsible for correct T&E budget set-up and drawdown for projects in internal time-tracking and billing tool OpenAir (OA)
  • Providing weekly and monthly reporting on reimbursed T&E, outlining potential gaps and maybe assisting Delivery Manager’s/Office Directors with making data driven business decisions
  • Liasoning with multiple departments leads (Travel, Relocation, Service Operations, Finance Operations, and Delivery Managers) to support and improve T&E processes
  • Responsible for maintaining internal T&E and documenting other Service Operations processes driving consistent improvement
  • Responsible for helping drive resolution on T&E related queries within Professional Services Organization
  • Ability to liaise with multiple divisions and departments
  • Current enrollment in Finance/Business degree program at University or College
186

Business Operations Analyst Resume Examples & Samples

  • Work with representatives from designated lines of business to identify opportunities to change or enhance existing complaint identification & escalation strategies based on policy, procedure, regulatory changes as well as performance opportunities identified through the quality process
  • Assist with identifying and developing reference materials and documentation for skill development sessions and other training initiatives
  • Co-facilitate MB Complaint Working Committee
  • Provide SME support or assist in new hire training classes, when necessary, including the onboarding process and floor transition
  • Review new and updated procedures to ensure clarity and accuracy and recommend/submit procedure updates when opportunities are identified
  • Contribute to the oversight of complaint management activities and drive consistency at the sub-line of business level
  • Develop and maintain critical Complaint Management reporting identifying trends that should be escalated to the Risk & Controls committee
  • Bachelor’s degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred
  • One to three years of prior experience in mortgage banking servicing, operations or originations. Specific knowledge of the policies,procedures and systems pertaining to servicing, operations or originations is preferred
  • Excellent project coordination and project tracking skills
  • Must demonstrate strong time management skills, ability to multi-task and handle multiple task
  • Proven ability to communicate technical information is at a business level
187

Business Operations Analyst Resume Examples & Samples

  • Experience in leading and developing geographically disperses teams. Demonstrated ability to inspire and develop high performing employees. Preferred 3-5 years of direct people management experience
  • Demonstrate excellent analytical rigor and logical thinking with a continuous process improvement mindset. Ability to synthesize information across multiple platforms, systems, and organizations
  • Ability to creatively problem-solve and design integrated business process/technology solutions through analyzing and decoding complex, ambiguous operational and system environments. Must be able to drive improvement opportunities through leadership alignment and execution to an the desired end state
  • Strong understanding of Contact Center practices and technology across multiple lines of business preferred
  • Strong working knowledge of Microsoft office, including Power Point, Excel, Visio, Microsoft Project
188

Business Operations Analyst Resume Examples & Samples

  • Is a SME on NCR quote to cash process and trains new team members to effectively utilize these for the support of the sales team
  • Assists to resolve escalations related to product fulfillment, quote creation, order processing or invoicing
  • Analyzes, designs, and develops well-defined methods and procedures for service related activities
  • Communicates and partners with the Customer Success, Field Sales, Customer Engineers and others to insure proper processes are designed for new products that adhere to NCR policies related to the quote to cash cycle
  • Provides additional support efforts to enhance program rollouts including effective communication and cooperation among the area
  • Understand and support monthly financial outlook process
  • Applies knowledge and understanding of NCR Sales, Supply Chain Management and Vendors processes and tools as well knowledge of the Customer requirements to insure quality execution in the quote to cash cycle
  • Participates in BU reviews to identify process and system gaps; Participate on weekly OCR calls as necessary
  • Assist with the resolution of complex service/solution issues escalated by sales people, customers, or operations; Responsive and aggressive in handling customer escalations and internal escalations
  • Required to work with changing priorities
  • Position involves prolonged periods of PC and telephone usage
  • Position works in a team environment and interacts with both internal and external customers
  • 3-5 years of related experience
  • Strong analytical skills with attention to detail and accuracy
  • Excellent interpersonal skills; Professional communication skills
  • Solid proficiency in Microsoft Office applications
  • Master’s degree in a related area and at least 3 years of experience in data analysis and reporting or a related area
  • Experience with Salesforce.Com and/or other CRM Systems
  • Advanced user experience in Excel spreadsheet development including pivot tables, logical functions, conditional formatting, database linkage, graphics, etc
  • Strong background in data relationships, data mining and quantitative vs. qualitative analytics
  • Ability to collect, analyze and interpret data from multiple sources to identify key performance indicators and trends
  • Ability to work independently and problem solve with little direction
  • Robust sense of accountability: sound personal judgment, capacity to handle confidential information appropriately, effectively escalate issues
  • Great organizational skills and attention to detail as well as the ability to prioritize multiple tasks simultaneously without sacrificing quality of work
  • Strong interpersonal ability to effectively communicate (both written and verbally) technical information and the results of analysis at all levels of the organization
  • Experience with workforce modeling, pivot tables, charts, slicers
  • Experience with predictive modeling
189

Business Operations Analyst Resume Examples & Samples

  • Support and represent the needs of the Getaways business with SalesForce product and engineering teams. Make sure issues with SF are resolved quickly and effectively, drive requirements and definition for new feature and help contribute in designing operational efficiency within Salesforce
  • Reduce Getaways Hotel and Tours customer service contact and refund rates. Identify ways to enhance the consumer experience by reducing contact and refund volume. Main levers may include deal page changes (Product), deal structure enhancements (Sales), improvements in partner operations (Operations), enhanced customer service and self-care features (Customer Service / TeleCo)
  • Monitor and identify issues that impact our ability to complete customer transactions, or completing required business processes
  • Design and build out monitoring dashboards that help detect trends/patterns of customer behavior and uncover issues within our systems
  • Using dashboard and other reporting, monitor our website performance and related services
  • Work with internal and external partners to identify the root cause and impact of issues, and create mitigation plans
  • Actively work on defining new requirements, collecting information for new business cases and rolling out deliverables for process improvement opportunities in coordination with our Ops, Sales and Market Management teams
  • Identify solutions to recurring business process problems, and work with internal teams to close those gaps
  • Partner with product management; contribute to requirements and roadmap items that improve the way our systems are built
  • Provide leadership and oversight on various projects of a complex nature (Retail Loss, Anatomy of a Deal, Integration of LAR and the EMEA Extranet Rollout)
  • Provide measurable input into new products, processes, standards, or plans in support of the business
  • Bachelor’s degree, preferably in business or computer science
  • 1+ years of experience in business or systems analysis on projects with cross-functional teams in a fast paced environment
  • Solid understanding of Salesforce objects and functionality
  • Solid understanding of SQL
  • Understanding and ability to work with metalanguages such as XML or JSON
  • Ability to communicate effectively with both developers and non-technical business partners
  • Excellent interpersonal, verbal and written communication skills for audiences at multiple levels
  • Self-motivated individual; organized; action oriented; results driven
  • Experience with startup environments as well as larger scale enterprise projects
  • Strong problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution skills
190

Business Operations Analyst Resume Examples & Samples

  • Experience in Auto Finance preferred
  • Outstanding communication skills, both oral and written
  • Strong working knowledge of MS Excel/PowerPoint/Word
191

Business Operations Analyst Resume Examples & Samples

  • Develops report specifications of data requirements and provides analysis to resolve business-related problems
  • Improves reporting processes whenever possible
  • Assists in managing projects through completion including project tracking, monitoring, reporting and administration. Communicates project status through publishing high quality project reports and presentations
  • Evaluates business process implications of system requirements and assesses possible redesign recommendations
  • Creates documentation and ensures readiness for all projects
  • Documents business case analysis and assists in translating business requirements into process/functional design/system solutions
  • Assists in the development of project plans including the creation of detailed work plans and timelines using project management tools. Works with project manager(s) to ensure the integrity and completeness of the solutions delivery process. Performs other duties as required
  • At least 5 - 6 years experience in a similar position
  • Ability to work in a multi cultura environment
  • Organizational and communication skills
  • Very high English level
  • Valuable experience with: Salesforce.com, Tableau and /or Sales Analitics
192

Business Operations Analyst Resume Examples & Samples

  • Collect and compose KPI/PI, operational & data performance reports at various frequencies (i.e. daily, weekly, monthly, ad hoc
  • Create monthly scorecard and support customer review and executive reports
  • Conduct extended analysis, correlation & trending of performance data (emphasis on data usage, trends and deviations for individual sites or markets)
  • Create and maintain necessary customer behavior forecasts based on statistical analysis and modeling
  • Develop scripts that will automate reporting out of various systems/tools housing data
  • Support the team and internal customers to help define business requirements, resolve technical issues, and provide training
  • Assist in taking business intelligence to the next level to support business decisions and recommend best practices
  • Aid in driving business intelligence implementation, maintenance, and data quality
  • Customize and document report contents and views using Excel, Tableau, Access, SQL, and other tools to meet the requirements of internal business customers
  • Work cross-functionally to implement key projects; interfacing with Service Delivery Organizations, Network Operations, Field Operations, Fulfillment & Provisioning, QA, Marketing, and Executive Management
193

Business Operations Analyst Resume Examples & Samples

  • Partner with LOB representatives to maintain the System Access Profiles and role based access controls for their respective LOB
  • Review System Access Profile bundles for any changes needed to support the LOB system access needs
  • Technical skills Strong skills in MS Excel, Access, and PowerPoint Knowledge base/Education
  • 2+ years direct Financial Services Call/Contact Center experience preferred Strong understanding of business function access needs/controls, strategy and technology across the firm
  • General skills/attributes Excellent written and verbal communication skills Strong Experience in business analysis, reporting of business data, problem identification, resolution and root cause analysis
  • Ability to team and partner collaboratively with business partners Demonstrated ability to influence people at a variety of levels internally and externally
194

Business Operations Analyst Resume Examples & Samples

  • Proven competency in Secure File Transfer Protocol including applicable risk and control requirements
  • Working knowledge of the Chase Language Program including third party oversight and vendor management experience
  • Working knowledge of Chase contact center operations and support practices
  • CSS engagement to lead important initiatives that drive operational efficiency and/or common team practices
195

Business Operations Analyst Resume Examples & Samples

  • As Business Operation Analyst, work with the different end users across the globe to solve their everyday problems within the application
  • Manage a ticketing system, monitoring the queue, assigning tickets to themselves and others and working on tickets based on priority until a solution is deployed
  • Work with end users to communicate status of tickets and to establish a priority system to help order the work within the team
  • Analyze and make recommendations to the development team on the probable solution and approach
  • Coordinate the approvals necessary to deploy the solution in Production
  • Make configuration changes within the application to deploy the solution in Production
  • Perform configuration in the OU rollouts
  • Understand the business needs to make informed decision about the solution proposal
  • Opening, managing and resolving Oracle SRs with Oracle Support
  • Learn new technologies and functionalities to support new applications
  • Bachelor’s Degree in Information Systems or equivalent experience
  • 3+ years of experience with Oracle Applications; Oracle E-Business Suite version R12 - including CM, PO, AR, AP, GL and FA
  • Experience in working on custom modules/applications/functionalities
  • Experience in developing and troubleshooting interfaces, reports (Oracle report & BI Publisher)
  • Good comfort level in SQL and PLSQL
  • Willingness to learn and explore new technologies and applications
  • Ability to think strategically and handle multiple items simultaneously
196

Business Operations Analyst Resume Examples & Samples

  • Quota setting and territory alignment; work with sales leadership to design, implement and monitor territory, account, and opportunity plans
  • Productivity and revenue forecasting; develop and implement metrics to monitor productivity and revenue performance
  • Collaborating with sales management, human resources, commissions and other cross functional departments to conceptualize and build sales compensation plans, as well as roll-out of plans
  • Manage and improve the processes and systems necessary to roll-up consistent global reporting to the senior executive team at Akamai
  • Collaborate with sales management to ensure timely, appropriate implementation of sales processes to drive corporate initiatives and sales results
  • Serve as the Finance interface for Sales (month-end close, budget administration, accruals, etc.)
  • Sales management communications, e.g. developing business review presentations, reporting, and analysis required for monthly, quarterly, and annual management meetings
  • Interface and work with Business Analysts that support the Operations and Planning team
  • 2 years of relevant experience and a Bachelor’s degree
  • 2 years’ experience in sales or business operations
  • 2+ years of experience with planning and tracking operational results
  • 2+ years of experience with Salesforce.com CRM system
  • Advanced user in Microsoft Excel and proficient other MS Office tools for managing data
  • Excellent analytical, verbal and organizational skills a must
  • Ability to interact effectively with a variety of diverse departments and personalities
197

Business Operations Analyst Resume Examples & Samples

  • Assists in the development of time-phased budgets for a portfolio of systems acquisition projects/programs
  • Reports, analyzes, and interprets financial and operating data to prepare tasking requests, point papers, briefing charts, spreadsheets, memos, and other documents within prescribed timelines for Government leadership
  • Develops required data and inputs for documents and reports which are submitted to the Government office, Department of Homeland Security, and Congress during the budget cycle, such as expenditure plans and budget justifications
  • Develops processes that increase communication, efficiency, and accountability as they pertain to business operations
  • Requires a Bachelor’s degree or equivalent in Finance, Accounting, Business Administration or Engineering/Science and two to four years of related experience
  • Strong records and file management experience is required
  • Database skills, the ability to gather/analyze statistical data, and experience in report generation are required
  • Technical writing experience is highly desired
198

Business Operations Analyst Resume Examples & Samples

  • Experience in the areas of Product Development, Process Improvement, Enrollment and Payment Reconciliation, Health Policy, and/or Analysis
  • Background in health insurance, particularly commercial products or a large system
  • Master’s degree and/or Six Sigma Green Belt
199

Bank Benefit Business Operations Analyst Resume Examples & Samples

  • General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
  • Peoplesoft experience
  • V Lookup in Excel experience
  • Strong analytical and forecasting skills
200

Business Operations Analyst EU Resume Examples & Samples

  • Strong analysis, research and complex problem solving skills
  • Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications
  • Ability to tell a story from analysis to be able to identify/solve business opportunities
201

Junior Business & Operations Analyst Resume Examples & Samples

  • Create systematic/repeatable reporting and executive HIS dashboard metrics. Ensure integrity of metrics being reported and of the data being collected
  • Financial Modelling
  • University degree in addition to a proven track record in a similar role, preferably from Finance, Integrated Supply Chain or IT environment
  • Proficiency in MS Office software applications, including Access, Excel, and PowerPoint
  • Fluent English (spoken and written)
  • Experience in ERP / SAP / SFDC rollout
  • French language skills
202

Business Operations Analyst Resume Examples & Samples

  • Conduct research needs analysis, define project scope and goals, and determine deliverables from a market, customer and/or competitive viewpoint
  • Create resultant deliverables for analysis and communicate with appropriate internal clients, including senior analyst/team leader, manager, research group Director, product marketing management, sales management, business unit management, engineering management, and others
  • Utilize external resources, including companies such as IDC, Evaluator Group and Market Reach to collect and analyze data. Manage day to day project interaction with these vendors
  • Analyze data from a market perspective, providing an objective viewpoint grounded in facts and utilizing personal analytical skills, as well as those resident in and external to the research group
  • Create deliverables, including concise presentations and reports containing recommendations on product and market segments and their competitive components with necessary back up and detail
  • Manage communication, dissemination and maintenance of deliverables
  • Understanding of business environment
  • Strong financial and data analysis skills
  • Database experience
203

Business Operations Analyst Resume Examples & Samples

  • Support the Software Manufacturing and Distribution organization worldwide (specifically US, Ireland and China)
  • Ensure accurate accounting and payment of freight invoices via freight auditor
  • Assist with budget and forecast for global line of business
  • Conduct cost-benefit analysis on potential changes to supply-chain and quantitative research to identify opportunities for improvement
  • Produce and analyze key indicators of department performance
  • Recommend and implement policy/process changes
  • Excel Pivot Tables, Macros, Vlookup
  • Web content creation and management
  • Oracle E-Business Suite and/or Hyperion Essbase
204

Business Operations Analyst Resume Examples & Samples

  • Define, analyze and study financial and operational issues and data - Complex/Difficult
  • Evaluate operational efficiency and effectiveness - Complex/Difficult
  • Facilitate project implementations and Return on Investment - Lead
  • Implement new/enhanced products, services and operational changes - Lead
  • Interpret results of analysis; present recommendations, alternatives and implications - Considerable impact
  • Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact in accordance with Navy Federal's PPM standards
  • Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc. - Advanced
  • Prepare/collaborate on presentations, reports, white papers, etc. - Lead
  • Anticipate business issues and identify solutions - Considerable latitude
  • Significant experience in leading collaborative work teams
  • Significant experience in problem resolution including determining root cause, scope and scale of issues
  • Significant experience in supervising and leading managerial staff
  • Advanced skill applying innovative approaches to solve technical design issues
  • Advanced skill interpreting and synthesizing large amounts of information
  • Desired - Advanced knowledge of Navy Federal Project Portfolio Management (PPM) knowledge
  • Desired - Advanced knowledge of credit union operations/processes and procedures
205

Business Operations Analyst Resume Examples & Samples

  • Work with internal stakeholders to drive prioritization and requirements gathering processes for new business requests
  • Lead detailed forecasting and analysis of bookings and revenue, identifying upside/risks
  • Develop and maintain accurate data surrounding customer account reporting and analysis; drive actionable strategies for the business
  • Assess the operations of the organization to present suggestions to problems and generate procedures for effective decision making
  • Establish or refine monthly dashboard reporting in Jira and Financial Force for the Support and Services organizations
  • Create and manage project plans, monitor progress and timelines, identify and resolve issues to ensure success
  • PSA Administration utilizing Financial Force, measuring project profitability
  • Partner with Finance and Accounting on capacity planning, customer invoicing, vendor contracts and renewals
  • 5+ years experience as a Business Analyst or Consultant in a mid to large sized organization with demonstrated leadership driving projects in a matrix organization
  • Strong organizational skills, attention to detail, and ability to prioritize a varied workload with multiple stakeholders
  • Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness
  • Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills and the ability to learn quickly in a dynamic environment
  • Baseline ability to manage stakeholder expectations by understanding stakeholder needs, determining alternatives to meet requirements and communicating appropriately
  • Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
  • Accountable team player with a constructive attitude, problem-solving and customer service mindset who is able to work with virtual cross-functional teams
  • Experience working in / with consulting and customer success is a plus
  • Experience with Salesforce products and platform. Experience with Microsoft Office Suite, Financial Force, JIRA preferred
206

Business Operations Analyst Resume Examples & Samples

  • Generates and analyzes statistical data related to drivers of business and/or processes; provide detailed analysis when needed that can be understood at every level of the organization
  • Works with division heads and department leaders utilizing data to develop actionable plans to improve performance and efficiencies
  • Create and distribute monthly operational and performance metrics for all brands
  • Develop measures of success for strategic and operational imperatives, identify data needed and generate reports as needed to track progress
  • Works with CCI’s IT team to review data, confirm accuracy of data obtained & develop new tools to be used within the business
  • Acts as Subject Matter Expert for Key Performance Metrics for all revenue generating & supporting roles
  • Participate in project improvement initiatives and projects
  • Acts as a liaison between business lines, connecting Travel Nursing, Allied & Branch objectives to optimize results
  • Assists with analysis and reporting in CSS (Branch Operations technology system) as needed
  • Minimum of 3 years recruitment or operations experience, preferably in the healthcare industry
  • Minimum of 3 years CCS experience required
  • BA/BS preferred, or equivalent work experience required
207

Business Operations Analyst Resume Examples & Samples

  • The successful candidate will deliver all services to internal and external customers within defined SLAs and quality measurements
  • The ideal candidate would be knowledgeable of Dell Sales processes as well as the systems, tools and organizations that support those processes. This candidate should then apply this knowledge to support the day to day business operations
  • The successful candidate should develop resolutions to internal and external customer requests across an increased scope and of moderate difficulty. This candidate should exercise judgment within defined processes and procedures and should escalate if needed
  • A successful candidate in this role will be expected to support internal ARS program development initiatives
  • The successful candidate will create and strengthen relationships with ARS team members, both local and international, with clients, and with other GBS departments. This candidate will routinely interact and support customers and business units external to GBS
  • Education Required: Bachelors (Non-Technical)
  • Experience Required: 2+ years relevant experience
208

Business Operations Analyst Resume Examples & Samples

  • Three to five years of experience in operations/project management activities 
  • Thorough understanding of project management
  • Excellent computer skills, especially Microsoft Office applications 
209

Business Operations Analyst Resume Examples & Samples

  • Act as subject matter expert on high priority projects, including a high profile, multi-year project currently in progress
  • Designing and documenting businesses processes and make appropriate recommendations that will positively impact operational effectiveness
  • Track, analyze and report business unit trends and make appropriate recommendations that will positively impact the unit
  • Lead a number of key projects and will become a subject matter expert on department processes, and be the point of contact between the department and IT
  • Act as a functional expert and liaison between the business unit and Information Technology
  • Work with multiple teams within the Company
  • Write requirements specifications for Information Technology
  • Assist in performing quality assurance and testing when implementing new processes/procedures/systems
  • Lead projects for the department; which includes planning all the way to implementation
  • Suggest areas for improvement in internal processes
  • Implement recommendations with continual follow-up to ensure that changes are followed
  • Develop effective reporting tools monitoring all department activities
  • Track and analyze departmental results and trends
  • Provide direction and training to both exempt and non-exempt personnel
  • Manage details and execute effective follow through
  • Good knowledge of Access, Excel, and Outlook
  • SQL, Visio and Project experience a plus
  • Bachelor’s degree in business or related field such as Finance, Accounting, Management Information Systems, etc. or
  • 2 - 3 years’ experience in related field
  • Proven ability to develop, document, maintain operational policies/procedures, including designing and documenting detailed process flows, development of operational performance and quality metric standards and reports
  • Knowledge of the insurance industry, a plus
210

Business Operations Analyst Resume Examples & Samples

  • Presentation skills or previous experience conducting knowledge transfer sessions
  • Superb written and spoken communication skills
  • Ability to learn and apply new technical skills and concepts quickly
  • Ability to work on multiple projects simultaneously
  • Ability to clearly communicate information through an appropriate method; reads and interprets complex information; talks with clients and listens well
  • Basic computer skills (i.e. Microsoft Word, Excel)
  • Follows detailed procedures and ensures accuracy in documentation and data
  • Bachelor’s Degree in a related field or equivalent experience
  • Experience with analytical tools (ie. spreadsheets, word processing, database)
211

Business Operations Analyst Nema Resume Examples & Samples

  • Education: Degree in Engineering, Finance, Economics or similar discipline is required; an advanced degree desirable (MBA, MS/MA in economics, MS in Finance/Accounting)
  • Years of Experience: Minimum of 8 years’ experience (6 years if holding a Master degree) in a similar position, finance, consulting, audit or supply chain
  • Language: English, French, Arabic is a plus
  • Location: Lebanon, Algeria , Morocco
  • LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo
  • CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities
  • SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally
  • LEAD: Create an environment where leadership and talent development is top priority
  • DELIVER: Deliver results by inspiring and mobilizing people and teams
  • Solid foundation for analysis and data interpretation
  • Acceptance for digital & new technologies
  • Ability to develop KPIs, skilled in CRM
  • Knowledge of Emerging Markets market and pharmaceuticals business is desirable
  • Strong quantitative skills with solid strategic insights
  • Excellent written and oral communication skills in English. French and/or Arabic is a plus
  • Strong analytical background with an exceptional understanding of operations, sales & marketing needs required
  • Excellent financial analysis skills, judgement and problem solving
  • Advanced database functionality as well as Word, Outlook & PowerPoint required
  • Ability to energize, develop, and build collaboration and influence at all levels within an organization
  • Manage to work in a complex multidimensional matrix environment and coping with challenges
  • Relationship building / Team-player: Good at working with your peers and partners across multiple countries, cultures and time zones
  • Reporting Skills Project Management, Process Improvement
  • Ability to make compelling strategic recommendations / decisions
  • Knowledge of the healthcare environment in NEMA countries is desirable
  • Ability to manage multiple deadlines and to quickly comprehend complex issues
  • Ability to engage and influence
  • Extremely proactive and be able to show high levels of initiative
  • Strong business orientation and analytical skills with good interpersonal skills and a high level of self-organization and self-motivation
  • Excellent communication and presentation skills, both verbal and written and able to articulate ideas in a clear, inspirational and pragmatic manner
  • Creative mind-set, can-do attitude and hands-on problem solving skills, while able to think strategically.Marketing
212

Business Operations Analyst Resume Examples & Samples

  • Develop subject matter expertise in the assigned area of responsibility (examples: GM Card, Vehicle Purchase Programs, GM CARS, Web Support, and Web Content Deployment)
  • Bachelor’s degree in Business, Computer Science, MIS or equivalent experience
  • One years of data analytics, reporting or HTML experience
  • Three years of technical experience in system analysis and/or application development
  • Understanding of various development methodology concepts
  • Ability to understand the client area's functions and systems
  • Excellent verbal and written communication skills to communicate effectively with all levels within the organization
  • Demonstrated ability to handle multiple projects simultaneously
  • Demonstrated ability to understand web design standards (i.e. use-ability, user flow, design efficiencies, etc.)
  • Able to quickly understand the challenge/issue presented and provide creative solutions that meet standards and business needs
  • Handle multiple work assignments from different portfolios
  • Proven delivery of medium to large scale projects with varying degrees of complexity
  • In-depth knowledge of Connexions Loyalty technologies including SQL, XML and web application concepts
  • Preferred knowledge of the Auto industry
  • Requires ability to understand the client area's functions and systems
  • Demonstrated ability to understand and recommend implementation strategies for n-tier technology (i.e. web services, Service Oriented Architecture, etc.)
213

Business Operations Analyst Resume Examples & Samples

  • This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
  • Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions
  • This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
  • This individual must be a self-starter, able to work independently and with teams
  • The ideal candidate will be a proactive contributor and subject matter expert
  • To be successful, this individual must demonstrate favorable results through regular leadership and influencing others
  • Excellent oral and written communication skills; including process documentation
  • Excellent analytical, problem-solving, negotiation, task and project management, and organizational skills
  • Knowledge of tools, processes, and operations planning
  • Experience working with IT development staff on complex projects
  • Strong understanding of engineering principles and practices
  • Strong analysis, project management, and reporting capabilities
  • Strong technical background with advanced personal computer skills including: Microsoft Project, Excel, Visio, Word and Access
  • Ability to work collaboratively and take a lead role within a team of other business systems analysts and cross functional peers to support deadlines
  • Ability to evaluate, define and prioritize projects
  • Ability to develop longer-range project plans and schedules for individual or work for a small team
  • A minimum of 5 years of experience is required
  • A Bachelor of Arts or Science Degree required; Information Technology, Business, Finance, Economics, Math or related technical field is preferred
214

Business Operations Analyst Resume Examples & Samples

  • Participate in Sales forecast calls, track orders, and pipeline, and work with and communicate with all levels of Sales and Finance to forecast revenue
  • Create dashboards and other reports using salesforce.com (SFDC)
  • Provide analysis of data to Sales Management team on a weekly basis
  • Monitor orders through the various processing steps to ensure proper invoicing and revenue recognition
  • Coordinate monthly and quarterly commission processing for the Enterprise sales team with Akamai Commissions team
  • Provide backup to the manager in reporting for the Carrier Sales team
  • 2 years of relevant experience and a Bachelor’s degree in Finance, Accounting or Business or its equivalent
  • 2 years advanced Excel and Powerpoint skills required
  • 2 years end user experience with Salesforce.com
  • 2+ years’ experience in a Finance or Operations role interfacing with Sales teams
  • Experience with analyzing data and articulating findings to a broad range of audiences
  • Experience with creating dashboards and reports in Salesforce.com
215

Business Operations Analyst Resume Examples & Samples

  • Coordinate KPI requirement to optimize yield
  • Communicate performance
  • Answer ad-hoc questions
  • Deliver customized reporting, data, and support
  • Interface with field and national operations staff
  • Analyze performance, root cause and recommend solutions
  • Ensure seamless delivery and execution of programs within the Consumer Sales and Service Centers
  • Manage complex work with some decision making authority
  • Coordinate, prepare, and present to mid-level leadership
216

Business Operations Analyst Resume Examples & Samples

  • Program manage launch activity
  • Coordinate field/staff execution
  • Partner on resource gathering, business requirements and program design calls
  • Manage chats with wide populations, supporting
  • Analyze performance and recommend solutions
  • 2+ year’s managerial experience
217

Business Operations Analyst Resume Examples & Samples

  • Analyzing performance trends across multiple business partners and identifying synergies and process improvement opportunities
  • Identifying call behavior trends through observations and speech analytics
  • Identifies best practices both internally and externally and proactively shares and incorporates into current processes
  • Developing and maintaining various reports and executive dashboards
  • Creating incentives and managing the reporting and engagement to drive performance improvements across the channel
  • Project management and development of streamlined processes to ensure succinct communication of business performance and initiatives
  • Manage executive presentation materials including research, data analysis and slide development
  • Manage team facilitation by maintaining team governance for operation reviews, staff meetings, and other key meetings
  • Maintaining content updates on CrowdAround and GSO Website
218

Business Operations Analyst Resume Examples & Samples

  • Demonstrates the 5 Keys to a Great Customer Experience to participants and partners on a daily basis
  • Provide oversight for and drive compliance with Collections Litigation and Sworn Document policy, procedures and contractual obligations, as applicable
  • Ability to learn and use multiple, complex systems in a relatively short timeframe
  • Works with each respective business partner to co-facilitate the successful completion of their annual deliverables
  • Uses good judgment and able to make decisions independently
  • Crafts responses to questions in an appropriate and positive manner to meet the needs of the audience
  • Identifies program opportunities and collaborates with Manager for a solution to continually improve programs
  • Completes administrative documentation as required
  • Stays current and adapts easily to changes in oversight structure, policies and procedures, and regulations
  • May participate on project teams to support department goals
  • At least 3 years of relevant experience required
  • Strong project management skill set
  • Excellent interpersonal and relationship building skills
  • Strong facilitation skills required for leading meetings, executive level presentations and project management across a range of audiences
  • Ability to be flexible in reacting and adapting quickly to changes
  • Ability to understand both strategic and tactical direction and extrapolate functional process flows and business requirements
  • Demonstrates outstanding presentation, oral and written communication skills
  • Demonstrates professional demeanor
  • Ability to give constructive feedback, and effectively coach business partners
  • Demonstrates creative thinking and good problem solving and the ability to trouble shoot issues efficiently and timely
  • Able to organize, prioritize and manage projects and tasks impacting multiple groups in a coordinated manner
  • Expert knowledge of MS Office (especially Excel and PowerPoint)
  • Knowledge of SharePoint 2013
  • Bachelor’s degree or equivalent experience in a function related discipline
219

Business Operations Analyst Resume Examples & Samples

  • Support sales teams ensuring timeliness, completeness and accuracy of reporting
  • Development of metrics and reports to manage sales pipeline, billed revenue and quota attainment
  • Develop performance dashboards that encompass key metrics to be reviewed with senior sales directors and WWPS leadership team in order to drive and manage the business
  • Support the Deputy Business Operations Manager and Business Operations Manager in all aspects of financial reporting, data analysis, and controls for a cloud region
  • Extract raw usage and financial data from business databases and data warehouse and perform analytics to produce meaningful reports that enable decision making
  • Create methods for automating financial reporting and data analysis to enhance efficiency
  • Consult with managers to ensure that financial adjustments are made in accordance with program changes
  • Invoice government customers and respond to billing-related questions
  • Work with our partner team to ensure account tracking is correct and timelt
  • 2+ years of experience in the areas of finance, business management and/or sales operations
  • Experience managing multiple reoccurring deadlines and work streams simultaneously
  • Advanced Excel experience with sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
  • This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4
  • Experience using BI tools and CRM software
  • Experience with government financial reporting, billing and budgeting
  • Experience with SQL and advanced data mining
220

Business Operations Analyst Resume Examples & Samples

  • Use your experience in International Capital markets, Portfolio Risk Management, and Operations
  • Elicit requirements from Equity Production and other Subject Matter Experts to prepare process design and business rule specifications
  • Develop gap analyses and migration plans to shift processes from existing infrastructure to newly designed infrastructure
  • Prepare functional testing and UAT plans in consultation with Business users and often lead the testing efforts
  • Ensure that testing issues are identified, tracked, reported on and resolved by development team in a timely manner
  • Write user manuals for the applications / processes developed
  • 5-8 years relevant experience in the middle or back office operations or trading desk support of a buy or sell-side financial services firm, with a national securities exchange or clearing entity, or with a global market data vendor
  • Candidate should have experience implementing both re-engineering projects and from-scratch development projects
  • BS in Information Technology or Finance/Accounting, CFA, MBA (Preferred)
  • Excellent analytical skills for analyzing business problems in new areas and ability to identify critical success criteria
  • Confidence with and an extensive knowledge of emerging industry practices when solving business problems
  • Hands-on experience with SQL
  • Communication (written & verbal)
  • Able to seamlessly interact with both business users and development team and ensure fruitful communications
  • Excellent written communication skills for writing informative, well-organized functional specifications, UAT and user manuals for development team/ business users
  • Ability to make precise and informative presentations to senior management on the project plans
  • Appreciation for brevity
221

Business Operations Analyst Resume Examples & Samples

  • Provide accurate and insightful analysis and reporting of Tesla Energy’s commercial performance based on a criteria and metric provided by management
  • Work with both sales and operations stakeholders to manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing, and release of initiatives
  • Translate business process needs into IT requirements
  • Prioritize multiple projects across all departments and systems
  • Act as a conduit between the sales and development team, identifying issues and finding long term solutions
  • Developing acceptance criteria (time, capability)
  • Training of users on new processes and systems
  • Be accountable for business adoption of system capabilities
  • Attend SCRUM and field questions from the development team
222

Business Operations Analyst, Associate Resume Examples & Samples

  • Manage Salesforce.com cases for both internal and external customers specifically focused on our Customer & Partner portal users
  • Perform day to day Salesforce.com administrative tasks and address production support issues. Tasks include data updates, ad-hoc reporting, and user account management
  • Execute on specific reporting and analysis responsibilities in coordination with the CRM Field Operations team through the creation of reports and dashboards in Salesforce.com
  • Support data quality efforts through the use and management of various data quality and reporting tools including DemandTools, Salesforce.com, and Access
  • Manage integration between Salesforce.com and other installed application
  • 1-2 yrs experience in related field
  • Experience in Salesforce
  • Utilization of BI/Reporting tools
  • Strong written and oral communication tools
  • Ability to multi task and work independently in a fast paced environment
  • Advanced trouble shooting skills
223

Business Operations Analyst Resume Examples & Samples

  • Identify support materials and provide answers for fundamental support requests by end users
  • Experience in using MS Access
  • Experience in Salesforce.com or other quoting applications
224

Business Operations Analyst Resume Examples & Samples

  • Facilitate project implementations and Return on Investment
  • Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc
  • Prepare/collaborate on presentations, reports, white papers, etc
  • Conduct research and analysis; make recommendations
  • Develop project plan/scope/schedule/cost/communications
  • Procure and/or manage resources/timelines/deadlines/quality
  • Risk, Issue and Change management
  • Ensure successful project implementation
  • Scope of responsibility
  • Experience in solving routine or standard administrative, operational and/or system problems and issues
  • Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
  • Basic research, analytical, and problem solving skills
  • Effective skill interpreting and synthesizing large amounts of information
  • Effective verbal and written communication skills
  • Desired - Bachelor's Degree in a related field or the equivalent combination of training, education, and experience
  • Desired - Familiarity with Navy Federal Project Portfolio Management (PPM) knowledge
  • Desired - Familiarity with credit union operations/processes and procedures
225

Business Operations Analyst Resume Examples & Samples

  • Associate degree preferred or equivalent experience
  • Typically 4-6 years of experience in business operations or supply chain function
  • Excellent knowledge of SAP and Microsoft Office suite
  • Mastery in English and local language
226

Business Operations Analyst Resume Examples & Samples

  • CORE Call file preparation (other companies may call outlook call or commit call) for current quarter, gather input from in-country finance, consolidate project list for orders and sales run Macro and prepare pre-call file - Bi Weekly
  • Facilitate CORE call with participation from Sales VP, directors and managers, Supply Chain, Finance, Bid &amp; Quote, Service delivery and update changes during the call and summarize with Risk &amp; opportunity - Once a while for back up
  • Committed view (other companies may call quarterly forecast ) for current year,consolidate inputs from countries and add up to AP for regional view. Work with Finance FP&A team to build forecast CV deck, provide top project list, bridge and other commentaries. - Twice a quarter
  • Salesforce Super user- drive Salesforce adoption, pipeline review - Ad hoc Sales Incentive Plan. work with sales leadership team and allocate sales quota to front line sales. - Yearly. one year later
  • Process improvement- on going
227

Business Operations Analyst Resume Examples & Samples

  • Familiarity with credit union operations/processes and procedures
  • Working knowledge of credit union operations/processes and procedures
  • Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact
  • Anticipate business issues and identify solutions
  • Advanced knowledge of credit union operations/processes and procedures
228

Business Operations Analyst Resume Examples & Samples

  • Participate in Business Operations projects as necessary
  • Analyze and make recommendations on business issues and opportunities
  • Communicate with Field Sales to understand customer needs and business opportunities
  • Participate in process innovation to develop/identify procedural gaps, drive for improvements, efficiencies, achieve results and enhance customer relationships
  • Demonstrate compliance with internal procedures, processes and values
  • Work closely with Managers and Directors to further develop skills within areas of responsibilities
  • Advanced detailed understanding of profit levers and financial impact to better understand business profit drivers
  • Dedicated support to specific Sales Management team in the formulation of customer strategies and tactics
  • Develop financial and information support systems to identify specific opportunities and to track and measure progress toward key goals and initiatives
  • Pricing analysis on all proposed agreements to ensure pricing guidelines are maintained and to quantify the impact that proposed pricing would have on sales and profit
  • Prepare profitability analyses to assess the profitability of either proposed contracts or specific business entities and ensure that business profitability strategies are achieved. Based up on the results of analyses, partner with the sales force, marketing and supply chain functions to improve the profitability of proposed agreements and/or business
  • Present to various groups on profit analysis processes, guidelines and results
229

Business Operations Analyst Resume Examples & Samples

  • Support all aspects of the Legal Wireline international and domestic and Wireless budgets
  • Manage matter management / invoicing system (TyMetrix) for Legal Wireline and Wireless organizations, which would include creating reports, adding new matters, and resolving user issues
  • Monitor / manage invoice flow in nSAP and PeopleSoft
  • Prepare monthly analyses of legal spend and budget variances of financial results for Legal Executives
  • Prepare accruals, cross charges and journal entries as needed
  • Communication with outside counsel firms on invoicing issues
  • Prepare legal settlement payments as required and within the limitations defined by the court system
  • 3+ years relevant professional experience
  • Ability to work successfully with a wide range of internal and external clients
230

Business Operations Analyst Resume Examples & Samples

  • Advanced knowledge of credit union operations/processes and procedures
  • Bachelors or Advanced Degree in Operations Research, Applied Mathematics or a related field
  • Experience with SQL, SAS, SPSS, Python and/or CPlex
  • Working knowledge of lending products and operations, modeling portfolio management including credit risk estimation
  • Significant experience communicating complex technical material and/or abstract concepts
  • Significant experience developing and effectively presenting results and recommendations to a variety of audiences
231

Ambulatory Business Operations Analyst Resume Examples & Samples

  • Assist the CN Directors and Business Manager with developing reports. Extensive experience with large datasets, combining data from a multitude of sources and using the dataset to measure outcomes
  • Phone management (inbound calls, backup response, messaging and replies)
  • Calendar management (meeting scheduling and coordination, conflict resolution, weekly summaries)
  • Mail management (paper mail receipt, response, routing and escalation of critical pieces)
  • Travel coordination and expense coordination and reporting
  • File management (paper and electronic)
  • Creation and/or maintenance of position reports, cost center verifications, and organization charts and related materials
  • Manage and plan multiple projects
  • Exhibits excellent organizational and planning skills and the ability to
  • Work collaboratively across functional lines
  • Handle complex scheduling issues related to events, meetings, and appointments
  • Problem-solve and negotiate/mediate difficult situations with tact and diplomacy, including personnel issues, patient relations
  • Developing marketing materials. Displays creative imagination to design business cards, letter head, fax-cover sheets, informational handouts w/ MD bio stats, postcards and signs. Coordinate the planning, design, development, and distribution of promotional and informational materials for the ambulatory network including Care Network, Specialty Care, and Primary Care sites
  • Interact with Public Relations, Marketing. Facilities, Finance, IS, Supply Chain, etc… to coordinate integrated programs and strategies for ambulatory network development
  • Serve as web liaison for the ambulatory network providing current demographic and personnel information to the hospital based web team. Develops content for web pages delivering relevant and essential information to internal/external customers
  • Mentor the CN Managers as needed on changing processes, computer systems and administrative tasks. Provide training when needed or refer them to Learning Services
  • With the Directors of Practice Management Services, coordinate special events for ambulatory sites: i.e., open houses, luncheons, practice acquisitions/conclusions
  • Bachelor’s degree in business, health care, communications, information management or related field
  • Five to seven years work experience
232

Business Operations Analyst Resume Examples & Samples

  • Develop real-time reporting for analyzing KPIs that impact the business
  • Strategize, develop, and implement reports and information as required to support the key objectives of the operations team
  • Lead day-to-day operations by actively monitoring daily activity and proactively troubleshooting issues as they arise
  • Streamline information collection and analysis to make required information more visible
  • Provide guidance on how to use information to structure business unit reviews and facilitate the rate readiness process
  • Conduct ad-hoc analysis
  • Make data based recommendations for improvements
  • Work closely with different teams to solve problems related to analytics and information
  • High School Diploma or equivalent☒Four Degree
  • 3+ years of data analysis and mining within a manufacturing organization
  • Must have extensive knowledge and experience using Excel including writing macros, Vlookup, pivot tables, etc
  • Must understand general financial concepts and how operational actions impact profitability
  • Comfortable with large sets of data and data mining
  • Ability to be highly analytical
  • Must be results-driven and goal orientated
  • Ability to be organized, meticulous and to multi task
233

Business Operations Analyst Resume Examples & Samples

  • Experience in leading collaborative work teams
  • Experience in leading projects and/or initiatives of small to medium scope
  • Experience in working with/for depository and lending institutions
  • Effective research, analytical, and problem solving skills
  • Effective skill in project management to include establishing and leading project teams; managing
  • Performs quantitative analysis using business intelligence and data mining tools such as SQL, Cognos, SPSS or JMP to answer business question, explain trends, and forecast future behavior
  • Synthesizes results of analyses, develops and presents recommendations to leadership
  • Leads and manages cross-departmental projects, initiatives and/or campaigns
  • Develops performance indicators to measures results leveraging financial techniques such as break-even analysis
  • Lead, guide and mentor less experienced staff
  • Bachelor's Degree in a related field or the equivalent combination of training, education, and experience
  • Experience in leading large projects/initiatives which have business risk and impact
  • Significant experience in working with/for depository and lending institutions
  • Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
234

Business Operations Analyst Resume Examples & Samples

  • Support workforce planning and reporting data visualization projects
  • Assist in definition of business metrics for operational productivity and efficiency evaluations by conducting data analysis and modeling
  • Compile detailed business requirements for existing Service business systems to support integration efforts
  • Support weekly refreshes of database queries
235

Business Operations Analyst Resume Examples & Samples

  • Monitors and participates in supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit
  • Analyzes backlog management
  • Collaborates across countries within a region
  • Typically interacts with Managers
  • Conducts quantitative and qualitative business models and analyses to contribute to large projects
  • Must have or be able to obtain a DoD Secret security clearance
236

Business Operations Analyst CS Resume Examples & Samples

  • Analyzes a large business unit, usually consisting of multiple organizations to determine the business drivers and metrics
  • Develops and implements across the organization, the analysis, reports and metrics which represent the business performance of a large organization consisting of multiple business units
  • May lead other business operations analysts in the development of the analysis and reporting of metrics and operational information
  • Minimum twelve (12) years of related experience
  • N/A
237

Business Operations Analyst Resume Examples & Samples

  • Maintain short-term forecasts for multiple Contact Center metrics such as call volume, AHT, and shrinkage as well as volume and AHT for chat/eMessaging
  • Apply statistical knowledge to understand and assess business processes, evaluate risk controls, and provide creative and innovative solutions to business units
  • Identifies call volume trends and averages on an interval, daily, and weekly basis
  • Track and analyze historical call volumes and arrival patterns
  • Reviews forecasts on an interval, daily, and weekly basis, and compares actual results to forecasts, identifying opportunities for improvement and implements solutions
  • Develop recommendations to generate efficiencies in staffing through data collection, analysis, and reporting
  • Develop and utilize tools to assist in the evaluation of the impact of past and future events on the Contact Center
  • Responds to business unit inquiries, coordinates forecast reporting among appropriate departments, and coordinates responses to internal/external requests
  • Work closely with Long-term Forecasters to ensure recent trends are communicated appropriately and arrival patterns are applied as intended
  • Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling, preferably in a Contact Center environment
  • Desired –Knowledge in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, and related analytical tools
  • Desired – Experience querying data with SQL
  • Desired – Experience with statistical analysis software such as JMP, SAS, SPSS, etc
  • Desired – Experience with WFM software such as Verint i360
238

Business Operations Analyst Resume Examples & Samples

  • Collects, analyzes quantitative and qualitative data as necessary to support ongoing and day to day operations, the course of a project, including the development of data collection strategies. Responsible for data extraction, coordination, analyses, support and processing
  • Prepares responses to data requests and assists with audits from outside agencies such as the Joint Commission, Vizient, etc
  • Provides ad hoc reporting for business and operational questions that arise regarding volume, cost, and performance of the departments
  • Creates and maintains data dashboards and PowerPoint presentations that provide up to date results of operational and/or project progress for management and Vice President
  • Maintains established reporting structures to support operational and/or project results
  • Serves as a resource to identify and research best practices, benchmarking data and other supporting documentation for various healthcare related topics; brainstorms with managers throughout the course of a project; trains managers and operational staff to utilize data tools and other tools as needed. Serves as a data resource for the department(s) and other key internal and external stakeholders
  • Assists the manager with the identification and implementation of cost reduction activities for the Emergency Department, the Neuroscience Service Line and Operations; assesses continuously the financial viability of existing programs and practice patterns, and supports Manager with the development of methods to optimize practices and resources
  • Project Management: plan, organize, lead and control projects related to the Emergency Department, the Neuroscience Service Line and Operations
  • Consistently utilizes the Stanford Operating System methodologies into daily work
  • Exposure to Blood Borne Pathogens: III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
  • Physical Demands: Work is primarily sedentary in nature. No special physical demands are required to perform the work
239

Business Operations Analyst Resume Examples & Samples

  • Design, build and deliver new enhancements and functionality
  • Issues resolution, functionality support, problem solving, Tier 2 and vendor interface
  • Compile data and report out finding, under limited supervision, perform data analysis procedures aimed at ensuring reporting accuracy
  • Lead a cross functional team (IT, Metric Owners, and internal team) to investigate and implement necessary system/reporting requirements relative to new reporting initiatives. Continually challenge the need of new/existing report and metrics, to ensure they drive to increased shareholder value
  • Monitor, evaluate and report on Call Center data to identify trends and continually determine the need for changes
  • Identify, develop, and enhance future analysis/reporting based on departmental needs. Investigate efforts to uncover metric anomalies and potential changes to business rules
  • Under limited supervision, perform periodic reporting vs source system audits. Perform data analysis procedures aimed at ensuring reporting integrity
  • Make recommendations, resolve reporting discrepancies and work with other cross functional team to implement new processes and reporting
  • Work closely with end users of reports and data and provide support to various functional areas of the business. Identify opportunities where automation of data into standard reporting tools is possible
240

Business Operations Analyst Resume Examples & Samples

  • SFDC
  • MS Excel & other MS office applications
  • D&B and Hoovers
  • Aviso, Clari, or similar web-based forecasting systems
241

Business Operations Analyst Resume Examples & Samples

  • Provide accurate and timely booking reporting of monthly results and key business drivers /metrics
  • Analyzing area/regional sales performance, monthly forecast, sales outlooks
  • Collaborating with sales team to help improve the overall performance of the business
  • Demonstrate the ability to take initiative, work with prescriptive guidelines, and prioritize time effectively (for themselves, and eventually – the team) to deliver accurate results in a timely manner
  • Perform ad-hoc business analyses/reports and provide analytical support as needed
  • Hands-on experience with large amounts of data and ability to multi-task
  • Able to understand reporting requirement, envision output, and drive strong quality
  • Able to understand business implication of team output – be a Good team player
  • "Self-starter" with the ability to self-motivate in a fast paced, deadline driven, environment
  • Additional European languages a plus
242

Business Operations Analyst Resume Examples & Samples

  • Bachelor's degree in Business or other relevant subject area required
  • 2+ years of professional experience in Business or Technology required
  • Comfortable working in a fast-paced, results-oriented environment
  • Ability to collaborate and influence across teams
  • Experience working in an Agile environment required
  • Experience with Relay PPM required
  • Experience with collaboration tools (i.e. SharePoint, Box)
243

Business Operations Analyst Resume Examples & Samples

  • Reporting, support record-keeping processes, and client invoicing
  • Perform other job-related duties or projects as required
  • Proactively troubleshoot systems and business process problems. Analyze and research root cause of system issues and work with IT to resolve the issue
  • Support internal business partners in the implementation of strategic and operational technology initiatives to strengthen the quality, productivity and efficiency of operations
  • Work with internal business partners to assist with business and marketing solutions to meet immediate and strategic needs. Effectively update and document system and business requirements
  • Bachelor’s degree or equivalent of 8 years’ experience
  • Understanding of business processes, financial service products and systems
  • Must have the ability to work with people at all levels
  • Must be able to build and maintain relationships
  • Possess analytical, problem solving and communication skills
  • Demonstrates strong initiative, is results oriented and can meet pre-established deadlines with minimal supervision
  • An independent worker that is detail-orientated, can multi-task and is a quick learner
  • Demonstrates the ability to accept and adapt to a changing environment
  • May be required to work outside of core hours (nights/weekends)
  • May be required to become an associated person of Princor Financial Services corporation, which requires fingerprinting and a full background check
244

Business Operations Analyst Resume Examples & Samples

  • Work closely with functional areas to understand business flow and key drivers and drives the analysis and visualization of key metrics
  • Identify and research, through P&L review, monthly and quarterly variances to budget, forecast, and last year proactively identifying opportunities for improvement and accuracy
  • Provides financial/KPI reporting, analytics and performance insights on operations
  • Provide analytical support in the development of forecast and targets for operations
  • Create monthly, quarterly and annual plans and forecasts
  • Regularly reviews financial operating results and plans with respective business segment, identifying key trends, variances, and areas of improved performance
  • Identify opportunities to automate and improve reporting process
  • Supports the preparation of materials for Management, Executive and Board of Director Presentations
  • Supports the business month end performance evaluation process
  • Build key actions for operational leaders to execute based on the data trends and opportunities
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, Accounting, Finance or related field
  • Experience working for a large auditing firm preferred
  • Proven working experience as a data analyst or business data analyst
  • Essbase and Oracle experience a plus
  • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks) preferred
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
  • Adept at queries, report writing and presenting findings preferred
245

Business Operations Analyst Resume Examples & Samples

  • Two to seven years of experience in derivative operations/technology/project management activities
  • General knowledge of policies, plans, procedures, products and regulatory requirements for interest rate derivatives
  • Ability to process
246

Business Operations Analyst Resume Examples & Samples

  • Manage initiatives to support the MRA for Legal Obligation Mapping for Federal/State and International Obligations, partnering with Centralized Functions across the bank, Legal/Compliance and Business Subject Matter Experts
  • Manage the Inventory Control Processes for approvals and recertification to ensure compliance with Communications Servicing Policies for Letters and Kana templates
  • Consultation is a key environment focus to identify opportunities, gather feedback, and communicate to stakeholders with the vision to improving customer experience and control environment. Incumbent will offer continuous support in identifying processes which may require additional attention and analysis
  • The individual must have the ability to effectively communicate with site leadership and business stakeholders as needed
  • The individual must have critical thinking and analysis skillset to evaluate issues and progress
  • You can expect to have interaction and build relationships with internal customers, support functions and company employees outside your immediate site/work area
  • Review and recommend new methods and procedures that act as a catalyst to improve operation efficiency and support strengthening the control environment. This includes the ability to professionally challenge the status quo
  • Proven experience working with and creating a comprehensive strategy, process, and Quality Assurance guidelines
  • Strong written and verbal communications skills coupled with the ability to effectively communicate and partner with executives from both the Business and IT
  • Self-starter, capable of working under minimal supervision with strong decision making, analytical and creative thinking skills
  • Knowledge of MediaBin and InStream approval tools and processes
  • Data /Technical Knowledge - deep business function and operational process knowledge in one or more of the following: Credit Management, Pricing/Fees, Customer/Client Servicing, Rewards/Rebates, Portfolio/Account Management, Fulfillment/Payments, Complaint Management and Partner/vendor Management
  • Leadership – ability to influence other through strong partnership across CCB and Customer Service Controls and demonstrate the ability to build partnerships with key stakeholders
  • Project Management - ability to apply project management techniques to monitor, track and status program initiatives and deliver results
  • Quality Control Acumen – methodical and detail oriented mindset
  • Analytical / Problem Solving skills - ability to visualize, articulate, and solve both complex problems and evaluate correlations and synthesize insights
  • Professional Presence – ability to project confidence, calm under fire, great interpersonal skills coupled with strong verbal communication skills
  • Client Management skills - partner with senior and operational managers in a collaborative but yet independent manner to provide risk assessment guidance, recognize risks and design enhancements
247

Business Operations Analyst Resume Examples & Samples

  • Develops report specifications of data requirements and provides analysis to resolve business-related problems. Improves reporting processes whenever possible
  • Creates documentation and ensures readiness for all projects. Documents business case analysis and assists in translating business requirements into process/functional design/system solutions
  • Assists in the development of project plans including the creation of detailed work plans and timelines using project management tools. Works with project manager(s) to ensure the integrity and completeness of the solutions delivery process
  • Works as part of the revenue and cost cycle for utility team
  • Knowledge of SAP desirable
  • Cross-Functional skill
  • Knowledge of job associated database/software/documentation
  • 2-3 years’ experience in a similar role
  • Fully Qualified or Part qualified accountant desirable though not essential
248

Business Operations Analyst Resume Examples & Samples

  • Lead and participate in business development initiatives of various sizes and scopes
  • Manage multiple business development initiatives simultaneously through the full life cycle from the planning phase through post-implementation
  • Partner with Business Leaders to establish an implementation plan which may include training, communication, and procedure updates
  • Ensure initiatives are well defined and aligned to the Chase Auto Collections business practices
  • Ensure that all risks and issues associated with an initiative are well understood, raised, prioritized and escalated (when appropriate)
  • Provide Chase Auto Finance Collections expertise
  • Partner with key stakeholders and deliver value added solutions
  • Work efficiently with a view to high-quality work product and quick to market solutions
  • Liaise with cross line of business partners to interpret / clarify requirements
  • Partner closely with the Operations Leadership team and staff to understand challenges
  • Experience in Auto Finance Collections strongly preferred
  • Comfortable managing multiple business initiatives and tasks with competing priorities
  • Ability to influence others and work closely with cross line of business partners to achieve goals
  • Outstanding communication skills, both oral and written required
  • Strong working knowledge of Microsoft products required
249

Business Operations Analyst Resume Examples & Samples

  • The main function will be design, development, and maintenance of letters utilizing Planet Press software
  • Analysis and assessment of business needs and cross-system impacts by offering full systems integration solutions
  • Graduation from a 4-year college or university. Will consider the equivalent combination of job experience that demonstrates the ability to perform the essential functions of this job
  • Advanced Knowledge with various software applications, such as Microsoft SQL Server Management Studio, Integration Services and Reporting Services
  • Experience in HTML and CSS templates (Hyper Text Markup Language, Cascading Style Sheets)
  • 3 to 5 years related analyst experience using HTML, CSS Templates, and SQL
  • 3 to 5 years related experience in finance or mortgage related field
250

Business Operations Analyst Resume Examples & Samples

  • Identify and conduct discovery meetings as needed to uncover all details needed to document and develop the required business reports and productivity tools
  • Able to develop formal business processes
  • Liaison between Document Administration and IT
  • Advanced Knowledge of various software applications, such as Microsoft SQL Server Management Studio, Integration Services and Reporting Services, and Microsoft Access
  • Advanced skills in Microsoft SQL data analysis and programming
  • Experience in Database development preferred
  • Some proficiency in one or more of the following programming languages: VBA / VB / C# desired
  • Experience/familiarity with mortgage documentation a plus
  • Experience/familiarity with FileNet and/or Datacap another plus
  • 3 to 5 years related analyst experience using Microsoft Access, database systems, and SQL