Analyst Operations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the analyst operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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CP
C Pagac
Clement
Pagac
760 Filiberto Oval
Boston
MA
760 Filiberto Oval
Boston
MA
Experience Experience
01/2016 – present
Dallas, TX
Senior Analyst, Operations
Senior Analyst, Operations
01/2016 – present
Dallas, TX
Senior Analyst, Operations
01/2016 – present
  • Contributing to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase customer satisfaction
  • Incident, problem, change, configuration, asset management and event / alerting via the automated services and tools provided by HIP
  • Manage team electronic data reports and visual management
  • Own the development and deployment of global Continuous improvement / Lean standards
  • Perform as an escalation resource assisting with resolution of incidents and issues for identified systems
  • Manage workflow of MOS Analyst & Coordinator
  • Manage and execute projects that are analytical in nature
02/2011 – 08/2015
Phoenix, AZ
Analyst, / Operations
Analyst, / Operations
02/2011 – 08/2015
Phoenix, AZ
Analyst, / Operations
02/2011 – 08/2015
  • Apply a working knowledge of all departmental systems, policies and procedures as it relates to the work area and to the supervision of departmental employees
  • Actively participate in management discussions which affect Non-exempt work groups, department policies, and operational processes
  • Prepare reports and make supported recommendations to management
  • Provide guidance to operating units to develop annual budgets
  • Provide support to management, including preparation of special projects
  • Develop training techniques by preparing and delivering monthly training sessions
  • Assemble project requests detailing proposed work cost and timeframes
07/2008 – 10/2010
Boston, MA
Analyst, Operations
Analyst, Operations
07/2008 – 10/2010
Boston, MA
Analyst, Operations
07/2008 – 10/2010
  • Manage team performance and responsible for the overall development of the team
  • Ensures the performance of computer systems and networks, and to coordinate computer network access and use
  • Create periodic and ad hoc reporting. Coordinate and review the reporting provided by 3rd party partners
  • Manage a team of approx. 15 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded
  • Provide project/initiative support for Senior Managers
  • Management information will be in the form of monthly, quarterly, and annual reports to corporate and field management
  • Summary report creation that will used to make strategic management decisions
Education Education
Bachelor’s Degree in Supply Chain
Belmont University
Bachelor’s Degree in Supply Chain
Skills Skills
  • Ability to participate and work effectively as part of a team as well deliver strongly as an individual contributor
  • Ability to prioritize, drive and adapt to change quickly in a fast paced environment
  • Working knowledge of developing VB-based macro will be an advantage
  • Strong Excel and other standard analytical skills / tool sets
  • Strong written and verbal communication skills
  • Excellent data aggregation, management and synthesis skills
  • Strong time management and organizational skills
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Ability to effectively communication with senior management
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1

Risk Analyst Operations & Service Resume Examples & Samples

  • Assist in the creation of consistent and consolidated reporting for all of the CSS areas that identify control weaknesses and corresponding action plans
  • Assist in the creation of common service level standards for the various CSS functions and assessing related performance
  • Assist in benchmarking CSS effectiveness against industry standards and peer firms
  • Help to ensure all operational policies are written in consistent manner and are complete
  • Will work closely with individuals throughout the organization including BTS, CSS, IA, GRC and Legal, from staff to senior level to complete the various functions above, providing education (teaching) necessary to enable a culture of controls
  • 4+ years of industry experience (preferably financial services) in several disciplines (operations, internal audit, compliance, risk management, other internal controls)
  • Series 7 preferred, Series 24, 63 and 65 (or 66) preferred
  • Ability to aggregate, analyze and interpret control environment related data
2

Analyst Operations Resume Examples & Samples

  • Have outstanding Tertiary qualifications in a relevant discipline such as Finance, Mathematics, Economics or Engineering
  • Have 1-2 years experience in finance
  • Be highly numerate
  • Have advanced Excel skills (ideally with VBA knowledge)
  • Enjoy creating presentations and documents that clearly and concisely display complex information, and demonstrate solid experience of designing presentations and reports for use in a comparable business environment
  • Have excellent oral and written communication skills
  • Be confident in report writing
  • Be highly motivated, proactive, and be able to execute critical work streams with limited supervision and direction
  • Possess outstanding interpersonal and team-working skills
  • Demonstrate sound business judgment and an analytical, pragmatic and creative approach to problem solving
  • Keep updated with market developments
  • Ideally be fluent in an additional European language
3

Analyst, Operations Resume Examples & Samples

  • Perform as an escalation resource assisting with resolution of incidents and issues for identified systems
  • Coordinate and oversee the activities of 3rd party resources as appropriate. Provide input to the demand planning process, and serve on the change management board for select systems
  • Manage the relationship and expectations of internal and external clients. Review requirements for systems needs and enhancements for identified systems
4

Eim Analyst Operations Resume Examples & Samples

  • Work with stakeholders to evaluate reporting/data requests, including needs analysis and report structure
  • Support the build of customized data search/mining reports or tools to meet customer needs
  • Perform basic statistical analysis on data to identify basic factors influencing trends and relationships of variables to drive improved growth results
  • Adhere to Compliance requirements
  • Support initiatives to deliver process improvements across the business
  • Bachelor’s degree related to Data Management/Statistics subject areas with a minimum of 2 years’ related industry experience
  • Intermediate knowledge or SQL
  • Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook
  • Preferred competency in programming in SAS EG at an intermediate level (ie, writing code, writing macros)
  • Ability to apply critical thinking and deductive reasoning to problem solving
  • Ability to collect requirements and translate those requirements into a technical solution
  • Ability work pro-actively and engage with Australian based stakeholders on a daily basis
  • Ability to work autonomously and follow standard working procedures
  • Ability to work under-pressure to meet required deliverable
  • Self-motivating with the ability to work both individually and within a team
  • Ability to maintain high standards of accuracy and work under pressure to achieve deadlines
  • Ability to filter complex information and focus on critical priorities
  • Ability to identify value-add opportunities and bring creative ideas to fruition
  • Illustrates strong quality & process management focus, continually strives to increase knowledge and understanding of business operations
  • Experience in data analysis - Experience in utilizing multiple data sources to create and submit reports - Excellent problem solving, analytical and mathematical skills - Self-starter – Proven ability to manage multiple and converging requirements with changing priorities - Strong work ethic with an ability to work independently as well as in a team environment - Excellent interpersonal, communication and presentation skills in order to communicate analysis and recommendations - Strong problem solving, analytical and mathematical background. - Clear thinker with good problem solving skills. - Very good relationship management skills with internal and external clients. - Ability to clearly explain technical information – verbally and written in an easy to understand presentable format for business use. - Excellent project management skills with high attention to detail
5

Analyst, Operations Resume Examples & Samples

  • Coordination and communication with UTAS business units
  • On-time delivery analysis and reporting
  • Internal/external program reviews
  • Rate readiness
  • Database management/automated reporting
  • Sharepoint development
  • Responsible to coordinate weekly & monthly deliverables from the UTAS business units
  • Responsible for small projects and multiple tasks
  • Works with moderate guidance on projects with short-term focus
  • Has excellent data management skills and strong knowledge of Excel and Powerpoint
  • Has strong communication skills and is results-oriented
  • Makes significant contribution to their team
6

Senior Analyst Operations Cmg Resume Examples & Samples

  • Responsible for investigating, resolving and escalating collateral disputes that exceed internal tolerance levels or regulatory thresholds in accordance with established dispute resolution procedures. This activity includes reconciling portfolio valuation differences with the Bank’s counterparties and providing detailed analysis of the cause of a dispute to appropriate areas in accordance with established procedures
  • Responsible for pro-active reconciliation. This activity includes working with Valuation Product Control (VPC) in investigating and reconciling portfolio mark-to-market (MtM) differences with identified counterparties and escalating differences in accordance with established procedures
  • With assistance from VPC, follow through and complete investigations for trades that have been identified as having valuation differences that have breached prescribed tolerance levels, as set out in the Bank’s Policies and Procedures (P&Ps) as well as in the Capital Markets Financing Guideline (CFMG) for OTC Derivatives and Repo/ Reverse Repo Financing Guideline
  • Reconcile collateral positions in the Sentry collateral management database against BMO’s book-of-record systems such as ICI and IBUK to ensure accuracy
  • Analyze and produce collateral management reports for key client groups on a daily, weekly, monthly and on ad hoc basis
  • Understand regulatory compliance in regards to Dodd Frank Act (DFA) and Europe Market Infrastructure Regulation (EMIR)
  • Understand regulatory and compliance requirements as prescribed for CMG, such as Financing Guidelines and the Bank’s Policies and Procedures, and provide recommendations and implement actions to ensure adherence, as required
  • Adhere to project industry standards, best practices and requirements and ensure they are followed and assessed against current practices and policies
  • Review policy and procedure (P&P) updates for potential impacts that require assessment of changes introduced. This includes CMG operating procedures, the Bank’s P&Ps and Financing Guidelines
  • Act as SME to translate business objectives into plans that can be implemented for small initiatives, including process redesign to compliment the change management/ product support strategy for CMG Reconciliation Team, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems
  • University degree (e.g. Bachelor of Arts - preference for Math or Science)
  • 3 to 5 years of related work experience
  • Industry related training is preferred
  • Good knowledge of OTC derivatives and swaps is beneficial but not required
  • Experience with collateral management processes is beneficial but not required
  • Familiar with established process analysis and improvement tools is an asset, i.e. Algo collateral system / Sentry collateral management database
  • Experience with OTC derivatives products, operations and market practices as relates to collateral management is an asset
  • Strong or advanced level of knowledge in MS Excel (macros, Vlookup function, VBA etc.) and MS Access is required
  • Strong analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
  • Persistence and flexibility for resolving ambiguities
  • Strong multitasking skills covering a wide range of challenges which are independent and distinct
  • Ability to support CMG during business recovery situations
7

Senior Analyst, Operations, Private Banking Resume Examples & Samples

  • Undergraduate degree in Management Information Systems, Computer Science, or related fields
  • Minimum 5 years work experience in data management and business analytics
  • Knowledge of the financial industry, especially banking, investment management and estate and trusts
  • Proficient in using SAS business intelligence tools including SAS Enterprise Guide, SAS Info Maps, SAS Web Report Studio, and other modules
  • Proven knowledge in one or more computer programming languages including Base SAS, SQL, VBA
  • Experience with UNIX operating system & ETL tools
  • Experience with Global Plus a significant asset
  • Sound knowledge of risk management and control practices
  • Strong communication skills. Able to present complex / technical processes to a business audience
  • Ability to manage multiple activities and deliver within strict timelines
  • Excels at collaboration and working in a team
8

Senior Analyst Operations Production & Workforce Management Resume Examples & Samples

  • Minimum of four years or equivalent experience performing investigations, international or domestic, with experience in correspondent banking, International Cash Letter and Letters of Credit, preferably related to financial crime investigations
  • Thorough knowledge of products, services, operations and systems and extensive dealing with laws, regulations and regulatory agencies related to assigned areas
  • Proven planning and service management skills and experience across multiple sites
  • Effective communication, inter-personal and negotiating skills at all levels including executive management
  • Excellent decision making and problem solving ability
  • Proven judgmental skills to identify and resolve problems
  • Experience of managing resources using appropriate systems, tools, communication, delegation and planning skills
  • Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business, seeing the wider implications at all stages
  • Proven ability to understanding and translate the immediate and evolving business strategy and aligning direction accordingly
9

Analyst, Operations Resume Examples & Samples

  • Operations Management: Serve as a troubleshooting resource to the Tier 1 Production Technicians. Responsible for training Production Technicians, and provide support on daily tasks when needed
  • Communication and Knowledge Management: Ensures that policies/procedures for performing job duties is captured in the Knowledge Base
  • Financial Reporting: Exports billing invoices monthly and reviews to ensure accuracy prior to submittal to finance
  • Technology Management: Opens tickets for Product team when an issue is identified that impacts Production. Prioritizes these tickets in a queue based on a set of criteria that is established by Management. Escalates, using knowledge of business priorities, if criticality of issue becomes urgent
  • Quality Management: Analyzes reporting data to establish trends in production workflow that negatively impact quality. Suggests process improvements and implements when approval is given
10

Analyst, Operations, Private Banking Resume Examples & Samples

  • Operational Support
  • Provide technical and operational support to sales and support professionals in the regions to ensure the overall desired client experience
  • Work effectively with regional and National Office employees and Wealth Management Product Operations to escalate and address any operational issues and to facilitate timely resolution of problems impacting client delivery
  • Liaise with the National Office and Wealth Management Production Operations and manage cross-channel relationships with other areas of the Bank (National Office, P&C) to ensure processes operate effectively in order to provide support that meets BPB standards for all clients
  • Implement, monitor and communicate new procedural changes when applicable
  • Management and facilitation of monthly support manager call where the purpose is to ensure the branches are updated on any policy changes
  • Ensure processes are consistent with standards and governance for all sales and support professionals within the region
  • Recommend workflow process alternatives that can lead to improved efficiency and service levels in branch activities through best practices/continuous improvement
  • Support the execution of defined implementation strategies for any operational change, following established change management principles and ensuring communications to all support professionals within the region
  • Identify and resolve any training or knowledge gaps for support professionals in the region to ensure a consistently superior level of expertise
  • Perform system reconciliation between book of record systems and down stream systems
  • Manage and triage the Branch Support mailboxes
  • Oversee timely and accurate client reporting
  • Oversee management of records, vouchers and stationery supplies to ensure adequacy of supplies and currency of stock
  • Support LOB systems to ensure sales and support professionals have required hardware and system access to effectively perform their roles and provide support on new hire processing and system access management
  • Systems Support and Initiatives Support
  • Support the implementation of technology and/or process changes to ensure effective operations and change management for the region and create process maps as applicable
  • Assist with the co-ordination of operational and system initiatives, including the value added review, analysis and prioritization of change and enhancement requests received from branches across the region, National Office and Wealth Management Operations
  • Participate in projects and initiatives as a working member and subject matter expert
  • Develop training material as required for new system implementations and procedural changes. Conduct on-site training as required
  • Enforce regulatory/audit rules to ensure proper adherence to policies and procedures
  • Ensure privacy policy is adhered to with incidences reported to the privacy office
  • Work with National Office Compliance to resolve compliance exceptions
  • Ensure Physical Security is in place and documented on Business Continuity Plan, testing of alarms, Safety and Security Matters and inspection of fire extinguishers
  • Ensure Operations procedures are current and posted on the BPB Intranet site and that any changes to current procedures are communicated to the branches
  • Ensure Health and Safety mandatory training and requirements are up-to-date with First Aid attendants in place and all regulatory information posted and accessible to employees
  • In depth knowledge of BMO Private banking products and services
  • Maintain detailed knowledge and understanding of integrated services and offerings as well as a detailed understanding of the strategic direction of BMO Private Banking
  • Advanced knowledge of investment, estate and trust products
  • Advanced knowledge of tax reporting
  • Advance knowledge of Global Plus
  • Extensive knowledge and technical proficiency related to Private Banking administration
  • Bachelor’s degree, college certificate or equivalent job-related experience
  • Previous experience (5 + years) in an equivalent or related position
  • A team player that is customer-service focused
  • Above average computer skills including Windows, Visio, Word, Excel & PowerPoint
  • Organized and be able to work in a multi-dimensional work environment
11

Analyst, Operations Technology Resume Examples & Samples

  • Analyzes business and user needs, documenting requirements and revising existing system logics as necessary
  • Prepares detailed functional and technical specifications from which programs will be written
  • Conducts studies pertaining to development of new information systems to meet current and projected business needs
  • Supports in the preparation of project-phase plans, implementation schedules, and cost benefit estimates
  • Supports in the monitoring of implementation progress for compliance with budget and time constraints
  • Ensures data quality and integrity across data specific application implementations
  • Functions as a liaison between the client, community, and internal IT and/or external software vendors to develop system solutions to
12

Analyst, Operations Resume Examples & Samples

  • Support of the change management and staff development for all FCRA. Responsible maintaining process workflows. Also involved in communication efforts relating to change management including, but not limited to: road show facilitation, interviews with key stakeholders, and brainstorming session facilitation. Identify process improvement opportunities and shepherd them to successful completion
  • Support of the training programs within FCRA. This includes active involvement in town hall meetings, job specific technical training, soft-skills training, inter-departmental speakers, etc. Maintains and develops training documentation for division (user and reference manual, conceptual training, process flows, etc.). Proactively involved in expediting fluid upgrade of staff skills to meet new requirements. Facilitates meetings as needed
  • Maintenance of system code tables, roles, and security in Sylvester, and maintains the role-to-position mapping document and functional design specifications for roles & security. Participates in testing of system implementations and works very closely with the MIS teams. May spend dedicated time (several weeks to several months) on Project Team as needed
  • Special projects and ad hoc research and analysis as assigned by FCRA Senior Vice President, Vice Presidents and Director, Operations. Manages and drives multiple small projects and initiatives to completion
13

Analyst, Operations, Private Banking Resume Examples & Samples

  • General knowledge of investment products
  • Previous experience (3-5 + years) in an equivalent or related position
  • Above average computer skills including Windows, Word, Excel & PowerPoint
  • Independent with strong negotiation skill
14

Analyst, Operations Resume Examples & Samples

  • End to end project involvement- from ideation, thru requirements gathering, testing, implementing projects and post production support
  • Participate in the training of team members (on and off shore) and lead cross training activities
  • Ensure all reconciliation exceptions are well documented and filed appropriately 5%
  • Document operating procedures related to new processes or projects
  • Complete complex research requests
  • Identify and resolve periodic complex system problems
  • Identify and implement Continuous Improvement initiatives that have significant positive impact to expense savings or service quality
  • Complete any assigned projects and assist manager with daily initiatives
  • Creation of test scripts and end to end testing of system development, upgrade or change
  • Bachelor's degree in Accounting or Finance or two to five years work experience in a financial services industry
  • Prior project experience, or prior financial operations experience
  • Excellent analytical and balancing skills in researching reconcilement exceptions with a strong detail focus
  • Excellent organization skills
  • Good working knowledge of accounting, financial and regulatory reporting
  • PC literate with experience using Microsoft Windows applications
  • Strong desire to service internal clients as customers
  • Ability to make decisions and provide direction without supervision
  • Self motivation
  • Sound judgment and strong decision-making qualities
  • Advanced knowledge of various system applications (i.e. MSA, CL3, LIQ, ALS, Hogan, FINDUR, , Spectrum, MTS etc.)
  • Ability to meet or exceed established deadlines
15

Analyst Operations Resume Examples & Samples

  • Involved in planning, design and implementing various initiatives, policies and procedures that help the team enhance productivity, efficiency and quality of its services
  • 2+ years in organizational support / MIS / analytics
  • Excellent data aggregation, management and synthesis skills
  • Ability to prioritize, drive and adapt to change quickly in a fast paced environment
  • Familiarity with Microsoft Outlook, MS Visio and MS Presentation is preferred
  • Working knowledge of developing VB-based macro will be an advantage
16

Senior Analyst Operations Resume Examples & Samples

  • Monitor and maintain a structured systematic approach to the way key operational risks and compliance matters are identified, prioritised and pro-actively managed
  • Manage and maintain the risk policy guidelines, assessment tools and reporting
  • Manage internal and external communications
  • Manage invoicing, payments and sponsorship support
  • Have demonstrated experience in an operational role in a commercial environment
  • Have strong interpersonal and relationship management skills
  • Excellent analytical and problems solving skills
  • Have a passion for continuous improvement
17

Analyst, Operations, BMO Private Banking Resume Examples & Samples

  • Ensure timely and accurate processing and reconciliation of transactions, positions and accounts between systems / custodian – GP to SS&C PACER, SS&C Pacer to CIBC Mellon, Charles River to SS&C Pacer - including investigating and correcting reconciliation breaks
  • Security set-ups and classification on SS&C Pacer
  • Setting up key account transfer information in support of Performance Measurement
  • Processing key daily-month-end and quarter-end functions (e.g. pricing updates)
  • Consult on technology initiatives i.e. CRM2, PPSR, BMA migration, etc
  • Knowledgeable about corporate actions and entitlements on securities
  • Good working knowledge of Investment and custodial operations
  • Investment operations experience
  • Experience in client support
  • Knowledgeable about investment management portfolio accounting systems (e.g. SS&C Pacer, Global Plus)
18

Analyst, Operations Resume Examples & Samples

  • Support the Business Unit to deliver on the plan, including supporting operational objectives
  • Provide analytic support on key National Operational Performance
  • Creating agendas and packs and capturing minutes and actions to support the Head Of (as required)
  • Various administrative duties to provide operations support to the Head Of
  • Manage expenses of the BU
  • Strong organisational, interpersonal and analytical skills
  • Knowledge of SAP Promaster, MBRS, SeeIT
  • Ability to manage conflicting deadlines
19

Analyst, Operations Resume Examples & Samples

  • Demonstrate an understanding of the end-to-end fee process including account setup, maintenance, fee calculation and fee collections
  • Demonstrate an understanding of the most complex account coding requirements for fees on the Global Plus systems. Interpret account set up instructions to ensure appropriate approval for non-standard fees. Understand possible variations and exceptions to coding based on various account types and non-standard fee schedules
  • Process the department’s program fees including the following products: SMA and EB Platform
  • Audit fee information for the set-up of new accounts and maintenance of existing accounts for large and/or sensitive clients
  • Process fee reversals and reimbursements as needed by specialists
  • Provide support to Revenue Specialists with research and resolution to fee problems and entering computation requests
  • Complete calculations for manual fees
  • Research and resolve billing inquiries for clients
  • Review Control and/or Maintenance Reports such as Aged Receivables, Accounts without Fees, Fee Deviations, etc
  • Provide backup to analyst in processing month end close activities
  • Provide backup to analyst in preparation of monthly management, regulatory and line of business reporting
  • Develop ad hoc reports as needed
  • Document processes performed with written procedures and/or Quick Reference Guides
  • Provide excellent service to trust officers/associates, client managers and/or clients in completing all processes
  • Contribute ideas for improvement appropriately. Participate in and lead small department initiatives to increase efficiency and improve service
  • Manage time effectively and balance workload to meet required deadlines by exhibiting the ability to multitask and refocus on numerous processes simultaneously
  • Prior experience with investment management, trust or trust operations preferred
  • Knowledge of Excel, Cognos, and/or databases
  • Knowledge of Global Plus/Global Office systems preferred
  • Excellent organizational skills. Ability to manage multiple priorities
  • Strong peer leadership skills
20

Associate Analyst, Operations Resume Examples & Samples

  • Candidate must be adept at working effectively with internal/external vendors to support operational objectives
  • Strong ability to constructively engage and communicate with peers, project managers, other business analysts, senior leaders as well as other internal/external customers as required
  • Candidate must be familiar with the SEC and FINRA regulatory environment and requirements. Helpful experience or knowledge would include: regulatory agency or self-regulatory organization; branch office supervision; front office or back office of a brokerage firm or investment adviser
  • Support projects by helping identify business requirements, engage in project UAT, and the implementation of new processes with a focus on increasing efficiencies and reducing risk
  • Bachelor's degree in business related field or equal experience
  • 2+ years previous securities industry experience or familiarity with New Account processes, workflows, internal applications and technology requirements (Beta TPX, Branchnet, Oracle, Documentum), industry practices, rules and regulations
  • Series 7, 24, and 66 preferred
  • Excellent time management skills & the ability to meet deadlines in a fast paced environment
  • Must possess very strong analytical skills and attention to detail
  • Ability to multi-task in a fast paced, team oriented environment
21

Analyst, Operations Resume Examples & Samples

  • B.A./B.S. required – Real Estate, Finance or Accounting Majors Preferred
  • Interest in real estate
  • 1-2 years of related work experience - real estate, project execution or consulting experience is highly desirable
  • Strong financial/analytical skills with proven capabilities in financial modeling
  • Highly developed verbal and written communication skills
  • Self-starter and a team player
  • Strong organizational skills, intellectual curiosity and experience using, Excel, Word and PowerPoint
  • High level of customer service skills and professionalism required
22

Analyst, Operations Resume Examples & Samples

  • Bring customers to a non-delinquent status by conducting in-depth reviews of all pertinent financial and hardship information; taxes, collateral evaluations, financial statements, debt-to-income and loan-to-value ratios, unemployment records, and any other identified documentation required for the compliant and effective identification of principal balance and interest rate reductions, payment modifications, extensions, re-ages, and forbearance on designated accounts
  • Mitigate losses through settlement offers and by working with homeowners and realtors to negotiate short-sales, died-in-lieu, etc; car/boat owners and brokers to create sales plans that recovery the maximum amount possible on designated accounts
  • For customers not qualifying for one of the aforementioned programs, troubleshoot problems and provide information for KeyBank external agencies that may be able to provide assistance; Consumer Credit Counseling, a HUD approved counseling agency
  • Accurately and completely update loan system(s) with all required documentation, ensuring hardcopy documents are scanned into Keyview
  • Review files and records to answer requests/questions for information from business partners and Collections
  • Adhere to department guidelines including goals and service level agreements, and policies and compliance procedures
  • Ability to travel and present loss mitigation options to customers at court mediations
  • Any additional assigned tasks
  • 5 years collection/underwriting experience or equivalent education
  • Effective working knowledge of Microsoft Office Word, PowerPoint, Access and Excel
  • Experience in assessing the value of various collateral types, marine and housing in particular
  • Demonstrates integrity and value commitment
  • Excellent interpersonal and motivation skills
23

Analyst, Operations, Private Banking Resume Examples & Samples

  • Research, define, communicate and execute on Corporate Actions including determining client and business impacts and posting to model accounts as required
  • Support issues with Performance measurement, price events, notional accounts, etc
  • Interface with T&O and vendor for incidents and change support
  • Consult on technology initiatives
  • Perform UAT for mid-small sized projects
  • Documentation of process or procedure changes
  • Perform business support/help desk functions for Charles River
  • Good working knowledge of Discretionary Investment Management and the Investment Management in general
  • University degree or college diploma
  • Strong MS Office Skills: Word, Excel & PowerPoint
  • Enrollment in operational designation or CFA desirable
24

Senior Analyst, Operations Resume Examples & Samples

  • Provide strategic analysis for transformative cost and capability improvement opportunities in Global KCP Product Supply
  • Develop visuals standards for communication and improvement processes, and determining financial impacts and insights of projects
  • Leverage industry standard analysis tools, methodologies, benchmark data, and case studies to identify improvement opportunities
  • Manage team electronic data reports and visual management
  • Lead small to medium sized global projects and/or be an active contributor in large scale global projects
  • Own the development and deployment of global Continuous improvement / Lean standards
  • Provide coaching and development of Lean tools and thinking to functional teams (Engineering, External Manufacturing, business, operations, etc.)
  • BA / BS degree in Finance, Accounting or Business
  • Minimum 5 years of data analysis (Cost, Cash, ROI, etc.) or business related experience
  • Experience working with SAP Business Warehouse; strong Excel and PowerPoint skills
  • Ability and willingness to learn LEAN thinking, systems, and tools
  • Working knowledge and experience analyzing financial P&L data
  • Experience working in manufacturing/supply chain is a PLUS
  • Consistent track record of delivering results while creating/maintaining a constructive work environment
  • Willing to challenge the status quo and facilitate different perspectives to drive solutions in the support of business results
  • Excellent communication and presentation skills, capable of catering a message appropriately for a given audience
  • Ability to work in a matrix organization driving collaboration across multiple levels in the organization and across businesses and functions with minimum supervision
  • Ability to sell change to drive a culture of continuous improvement in support of Lean implementation and sustainability
  • Up to 20% travel commitment required; may include overseas trips
25

Business Process Analyst, Operations Resume Examples & Samples

  • Assist Business Process Manager in supporting the FAS Campaign Priorities & Initiatives, FAS Campaign and Volunteer Management, FAS Finance, and FAS Administration teams with their business process and user experience needs
  • Conduct interviews, focus groups, and review web analytics to assist in determining the need for new/enhanced functionality as well as to identify workflow issues and propose solutions for online giving products
  • Create business requirement specifications, write and execute test plans, and collaborate with CAADS. Perform work within a set release schedule
  • Work closely with business subject matter experts in Alumni Affairs and Development to define requirements, complete testing, and develop user guides and staff trainings
  • Manage and develop communication and training plans for staff regarding system policies, procedures and reporting
  • Assist Business Process Manager in developing and implementing new business processes
  • Work with Business Process Manager to finalize and execute project plans
  • In conjunction with Business Process Coordinator, provide end-user support across all supported products and applications
  • Manage a Business Process Coordinator (shared with Business Process Analyst for the University Development Office) that supports the day-to-day functions of the FAS Campaign Priorities & Initiatives, FAS Campaign and Volunteer Management, FAS Finance, and FAS Administration teams
  • Represents assigned departments at Common Alumni Affairs and Development Systems’ LPM meetings as needed
  • Represents Operations team at non-Operations department meetings
  • Bachelor's degree with minimum 3+ years of relevant business process experience. Knowledge of academic communities and Harvard preferred
  • Strong analytical background and proficient in data analysis utilizing a variety of software tools
  • Minimal travel required, conferences or peer meetings. Some evening and weekend work required
  • Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of individuals
  • Must exhibit great attention to detail and have the ability to produce clear documentation
  • Must be motivated to learn, flexible to change, and innovative
  • Ability to solve complex problems in creative and effective ways
  • Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable
26

Analyst, Operations Innovation Resume Examples & Samples

  • Leverages hypotheses-based approach to identify, validate, and quantify opportunities
  • Data & Analytics
  • Develops and improves credible and pragmatic analytical approaches and frameworks; uses continuous improvement tools (Lean, Six-Sigma, PDCA)
  • Conveys findings in a cohesive story, including summarizing insights from analysis
  • Travel: 10%-50% travel may be required
27

Associate Analyst, Operations Resume Examples & Samples

  • Gathers, processes, and analyzes operational data, creating actionable reports to the management team and customer
  • Assists with the testing and development of new systems or updates to existing systems to meet client needs
  • Identifies and recommends improvements to current processes
  • 0-2 years of related experience supporting service center operations
  • GDITHCSD
28

Analyst, Operations Resume Examples & Samples

  • Must have 3 years’ experience using SOD, JOPPS, and JCIDs in planning, executing and facilitating group discussions and produce tangible results to facilitate DOD plan development
  • Must possess 3 years’ experience developing, planning and advising in matters related to Countering Weapons of Mass Destruction (CWMD) at the Combatant Command or Interagency level
  • Must have 3 years’ experience working for/with Combatant Commands on plans
  • Must have experience leading Joint Planning Group (JPG) discussions
  • Must possess 3 years' experience briefing General Officer/Flag Officer (GO/FO) level
  • Requires TS/SCI clearance
  • A minimum of two years’ experience in CWMD planning activity
29

Senior Princ Analyst, Operations Resume Examples & Samples

  • Participates in special projects as required
  • Review NAVAIR taskers for completeness of scenario information required to run CRCS/CADS modeling (i.e. # A/C, levels of maintenance requested, sites and detachments required, configuration details, projected flight hours, operational availability required, initial support period required, etc.)
  • Identify discrepancies, confusion, or inconsistencies in direction received from NAVAIR
  • Recommend most reasonable support scenario for NAVAIR confirmation
  • Identify areas to NAVAIR where additional clarification from customer is required
  • Support to Allowancing Modelling
  • Document NAVAIR guidance on standard Requirements Form
  • Discuss/review/recommend optimum approach with modeler
  • Liaison with IWST for specific platform insight/support as necessary
  • Review results and assist in drafting of results
  • Submission of Results back to NAVAIR
  • Summarize results and any relevant caveats in a format suitable for transmission to NAVAIR by NAVSUP leadership
  • Tabulate overall costs as required to be responsive to the tasker
  • Include initial support spares list when requested by NAVAIR
  • Related Administrative Support Tasks
  • Participate in weekly New Business phonecons
  • Attend kick-off meetings, pricing reconciliation reviews, other new business development events as appropriate and per availability of travel funding
  • Provide periodic summaries of new business efforts, or status reports, as requested by NAVSUP leadership
  • Other miscellaneous duties as appropriate/directed
30

Analyst, Operations Resume Examples & Samples

  • SAMS, SAW, SAASS or JAWS graduate highly desired
  • Must have 3 years’ experience in developing and coordinating staff decision proposals for senior staff resolution in order to reach planning, resourcing and capability requirement end-states
  • Must be able to lead Joint Planning Group (JPG) discussions and outcomes
  • Must have 3 years’ experience working for/with USSOCOM SPP, SOFCIDS, SOCREB, JCIDS, or Department related activities within the PPBES
  • Must have 3 years’ experience utilizing SOD, JOPP planning concepts working on or with SOCOM –related Campaign, Operational or Posture Plans
  • Possess 3 years’ experience with DOD PPBES, to include JCIDs execution processes
  • 3 years’ experience working in USSOCOM SPP, to include a thorough understanding of the POM, BES, SOCREB and SOFCIDS
  • A minimum of two years’ experience in CWMD planning activities
  • Provides analytical and technical support to projects involving training, tactical/operational documentation, military systems design or other efforts requiring military operations expertise
  • Researches, identifies, and makes recommendations about resources required for task execution and completion
31

Principal Analyst, Operations Resume Examples & Samples

  • Subject matter expertise of Operations Research methodologies; policies; and procedures in order to conduct analysis of Air Warfare (AW); Ballistic Mission Defense (BMD); and Surface Warfare (SUW) mission areas
  • Subject matter expertise in the Requirements Generation Process
  • Able to demonstrate expertise in U.S. Navy surface ship and strike group AMD operations; policies and procedures to iinclude both air warfare/air defense and ballistic missile defense. 2. Able to demonstrate expertise in using the Microsoft Office suite of applications (Access; Power Point; Excel; Project and Word). 3. Able to demonstrate effective communication and presentation skills. 4. Top Secret clearance with SCI eligibility
32

Principal Analyst, Operations Resume Examples & Samples

  • Provides guidance and work leadership to less-experienced staff, and may have supervisory responsibilities
  • This is a Security Assistance / Cooperation mission in direct support of United States Political and Military national objectives and policies. Primary Duties and Responsibilities: Refinement of training methods and establishment of modern training standards Bachelors Degree in a related technical or military discipline. Retired military trainer (Sr. NCO or above)
  • Demonstrated record of exemplary military performance, leadership, and management. Experience as an instructor with foreign militaries. Excellent cross-cultural communication skills. Excellent written, presentation, and speaking skills. Excellent computer skills. Ability to write Programs of Instruction, Instructor Material, Student Handouts, and training aids. Command and Staff experience in operations, planning, and organization at the battalion and higher levels. Current Passport Ability to pass background check and illegal drug test. Current physical indicating no chronic health issues that could affect one's ability to perform strenuous duty. Proof of HIV negative within the last six months
33

Associate Analyst, Operations Resume Examples & Samples

  • Monitor the daily and month-to-date metrics and identify at least daily the work items and assign the work tasks to staff to ensure contractual requirements are met
  • Administer user credentials for program tools by adding, deleting or modifying user permissions to program systems
  • Administer and maintain the set-up of program tools (PCs, Monitors, Headsets, workstations)
  • Run, update, and monitor production volume reports. Provide data as it becomes available to Manager, Workforce Management Analyst (WFM) and Call Center Supervisor (CCS). WFM and CCS will use data to make work assignments and adjustments
  • Work with resources across the program (internal to the company and subcontractors) regarding issues impacting the program, site and/or employees to determine level of severity and determine escalation
  • Ops Rep will facilitate regular meetings with Manager and CCS to ensure that steps are taken across sites to meet contractual obligations and metrics are met
  • Support management setting performance expectations. Collaborate with CCS to determine how to track and report performance data on a scorecard for each employee and share data with teams and across sites
  • Assess the learning abilities of the work group and then collaborate with training manager on creation of training materials and the delivery of new hiring training and training updates
  • Work with business partners to gather requirements for Change Requests
  • Create and present reports to management that reflect data from across sites
  • Assist management across sites with strategies to improve operations and processes
  • Adhere to the Privacy Act as it relates to the confidentiality of information and protect personal identity information
  • Work with program team to develop and understand departmental standard operating procedures
  • Maintain current knowledge of corporate policies and procedures and practice and enforce at all times
  • Practice company Core Values and act as a role model
  • Act as back-up to the call center manager and be a leader for the call center supervisors
  • Must have full knowledge of supervisor responsibilities
  • Understand job descriptions so effective interviews and recommendations for hiring department staff can be made
  • Ops Rep and CCS will address all employee questions about performance, benefits, GDIT policies and general information in a timely and courteous manner
  • Ops Rep will provide CCS feedback on subordinates performance. CCS will use feedback as a learning tool and an opportunity to coach subordinates to their peak performance
  • Work with manager and HR regarding employee performance, behavior, or attendance issues and use the defined steps for progressive discipline when deemed necessary
  • Understand the components of performance evaluations so data components are tracked throughout the year. Coordinate with CCS the writing, review, and delivery of annual employee performance reviews
  • Employee spends a portion of their time developing or executing management policies and/or business operations of substantial importance to the company or its customers
  • Researches, identifies, and makes recommendations about resources required for task execution and completion that will likely have a financial impact on the business unit
  • Will support the training leads deliver training utilizing online (virtual classroom) delivery method
  • As needed will assist to create and distribute daily written communication to trainees and lead staff regarding processes, plans and progress during nesting
  • Support the delivery of training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
  • Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
  • Provide recommendations for graduation and/or termination from new hire training
  • Planning and coordinating internal training logistics and activities
34

Analyst, Operations, Private Banking Resume Examples & Samples

  • Administrative Support
  • Systems Support and Initiatives Management Risk Management
  • In depth knowledge of BMO Private Banking – Platinum Banking products and services
  • Knowledge of banking (P&C) products
  • Experience working with multiple partners and stakeholders to resolve issues
  • Strong working knowledge of the internal system applications (Customer Connect, Optimizer, Salesforce.com)
  • Previous experience (5-7 + years) in an equivalent or related position
  • Strong computer skills including Windows, word, Excel & PowerPoint
  • Takes initiative and works well independently and with others
  • Demonstrated history of responsiveness and proactive problem solving capabilities
  • Organized and be able to work effectively in a fast paced, multi-dimensional work environment
  • Ability to proactively identify problems and come up with solutions
  • Bilingual in French is an asset
35

Analyst, Operations Resume Examples & Samples

  • Develop, document and maintain functional test cases and other test artifacts
  • Build and maintain quality assurance (QA) environments and perform installs of software releases
  • Work with software developers on build and deployment plans
  • Compile application release in Unix using C compiler and build patches for custom applications and document components, prerequisites, and installation steps
  • Manage the source code (branches, labels, versioning, etc.) in the release repository
  • Perform integration, certification and regression software testing and assist user acceptance testing (UAT)
  • Perform database testing in the structured query language (SQL) environment, which includes designing and manipulating test data and validating stored procedures, jobs and triggers
  • Perform unit testing under Unix for application in C/C++ code
  • Perform Oracle forms testing and web-based application testing
  • Liaise with our solution design, project management and customer support teams
  • Two or more years of experience in testing, debugging and analyzing software
  • Two or more years of experience in software build and release management
  • Experience with financial transactions or payment processing is an asset
  • Diploma or university degree (Science, Computer Science, or Engineering)
  • Demonstrated experience with Unix and SQL or databases
  • Knowledge of test and version control tools (HP-QC, Service Now, PVCS or similar) is an asset
36

Principal Analyst, Operations Resume Examples & Samples

  • Public Affairs and/or journalism experience
  • Military or government civilian experience assigned to a CCDR staff, subordinate Joint organization or Joint Task Force Service Component
  • Military, government civilian or contractor experience in training and deployment, scheduling and coordinating for military operations
  • Military or government civilian experience with Service and joint doctrine, to include combat support and combat service support operations
  • Military or government civilian experience with joint/combined staffs organization, functions and procedures
  • Military or government civilian experience with Joint service organizations, operations and exercises at levels comparable to Army Corps, Numbered Air Forces and Numbered Fleets
  • Military, government civilian or contractor experience in the preparation/conduct of seminars, study groups and map exercises for general and senior field grade officers
37

Analyst, Operations Resume Examples & Samples

  • Facilitate payment settlement on highly complex Derivative products using a variety of methods as dictated by client agreements
  • Perform daily reconciliation and settlement processing with our Futures Clearing Merchant for cleared derivatives trades
  • Reconcile expected payment amounts to advices received from counterparties
  • Independently research, resolve and take the appropriate corrective action on payment discrepancies. Manually re-calculate payment amounts as needed to resolve discrepancies
  • Monitor cash associated General Ledger accounts to ensure outstanding items are resolved with KeyBank control standards
  • Determine and post General Ledger entries for payment adjustments
  • Cross train to provide support for other functions of the unit
  • Focus on Continuous Improvement, championing and supporting improvement opportunities
  • Maintain updated procedures and workflow documentation
  • Provide project support duties as assigned by management
  • 3– 5 years of related work experience in an Operations environment
  • Working knowledge of General Ledger account posting
  • Working knowledge of interest payment calculation methods
  • Mathematical aptitude to learn a wide variety of payment calculation methods for highly complex Derivative products
  • Strong detail orientation, precision and exactness
  • Strong Personal Computer skills with proficiency in Microsoft Excel
  • Ability to independently multi-task, prioritize work and meet payment deadlines
  • Effective communication skills to interact with External Bank Clients and Internal Line of Business Partners
38

Senior Analyst, Operations Merchant Financing Resume Examples & Samples

  • Ensuring timely resolution of agent questions, issues impacting loan origination, and merchant escalations
  • Look continually for ways of streamlining processes and procedures, eliminating rework and reducing productivity variations wherever possible
  • Perform special projects, compile data, and prepare reports for Senior Management and other personnel Maintain necessary documentation, records, and files to ensure efficient and consistent ID management and validation
  • Support UAT testing of new development to business capabilities
  • Recent Merchant Services experience required or knowledge of merchant payment cycle
  • Proven ability to independently overcome obstacles and resolve complex problems
  • Ability to effectively collaborate/influence at all levels without having direct authority
  • Strong sense of urgency, commitment to deadlines and deliverables
  • Strong thought leadership including capacity to quickly understand critical linkages and business strategies
  • Experience with ability to identify, gather, and analyze complex data to develop conclusions and deliver recommendations for improvement
  • Strong organization skills and the ability to prioritize and manage multiple, and sometimes competing, priorities
  • Strong analytical skills with an ability to identify nonstandard solutions and act as a catalyst for change
  • Proficiency in and ability to navigate within Merchant Services tools, resources and business systems, screens, databases
39

Analyst, Operations Resume Examples & Samples

  • Proactively and independently develop reports within various reporting tools based on requirements provided
  • Create and maintain standards related to how information is presented in standard reports across Customer Operations
  • Maintain business provided data within the Customer Operations DataMart. Responsible for knowing, interpreting and applying business rules to database structure to ensure high level of data integrity
  • Provide ad-hoc database analysis to support new opportunities, strategies, and product specific questions
  • Under guidance from more senior team members, responsible for scoping of modeling projects, execution of analysis and presentation of results
40

Senior Analyst, Operations Resume Examples & Samples

  • Evaluating the likelihood of risks and make recommendations to the Vice President to mitigate those risks through analysis, communication and implementation of new processes and controls
  • Working with staff within STO departmental units to identify and understand all automated processes (macros),reports and controls to be able to test them regularly to ensure they operate effectively
  • Create trend reporting to ensure the department is operating as intended and identify variances immediately to address any issues
  • Assist with Audit reviews, collection of data and materials for regulators and/or Internal Audit
  • Continually access and identify new risk items within departmental processes
  • Examine and interpret statistical reports to identify risks
  • Work with internal departments for any communications to financial advisors, clients, or both
  • 5+ years or industry experience (preferably financial services) in Operations, Compliance or Risk Management
  • Ability to work independently in a fast paced environment with multiple priorities
  • Ability to learn multiple aspects of the Financial Services industry and understand how it all connects
  • Highly motivated and able to adapt to changing priorities
41

Senior Analyst Operations Performance & Policy Resume Examples & Samples

  • Bachelor's degree required, MBA or graduate degree preferred but not required
  • Strong business/financial analysis abilities and project management skills required
  • Ability to prioritize and navigate complex projects among competing priorities, both within and outside one’s own organization
  • Strong ability to work collaboratively across and outside the organization at all levels
  • Strong analytical, strategic thinking and written and verbal communication skills required
  • Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast paced, dynamic work environment with great attention to detail
  • May require the ability to secure appropriate airport authority and/or US Customs security badges​
42

Senior Analyst, Operations & Quality Resume Examples & Samples

  • Gathers, processes, and analyzes operational and quality data - producing a variety of reports for internal and external consumption
  • Drives performance improvement activities related to both service quality and efficiency
  • Assists with service monitoring as well as the testing and development of new systems or updates to existing systems to meet client needs
  • May provide guidance and work leadership to less-experienced staff
  • 5-8 years of related experience supporting service center operations with some directly supporting quality
43

Agribusiness Analyst, Operations Resume Examples & Samples

  • Administration including sales reporting, commercial bill processing and general & office accounts
  • SAP administration, including on-boarding and off-boarding of staff
  • Key point of contact for general enquiries
  • Ensure customer enquiries are handled professionally and efficiently to provide a high standard of customer service
  • Implementing specific local competitive sales campaigns and initiatives
  • Overview of planned annual leave
  • Maintaining and coordinating staff training
  • Organising functions, conferences and team related activities
  • Assisting with developing and maintaining regular client schedules
  • Driving innovation and continuous improvement
  • Management of fleet vehicles, rentals and relocations
  • A genuine interest in the Agribusiness sector
  • High level administration abilities, including MS Office (Excel, Word, PowerPoint)
  • Effective communication and influencing abilities
  • The ability to juggle varied operational tasks across both SA/WA regions
  • SAP knowledge is highly desired
  • Relevant tertiary qualifications are desirable
44

Associate Data Analyst, Operations Resume Examples & Samples

  • Provide business teams with complete reports on data conversions
  • Investigates and resolves problems; coordinating with internal resources as necessary
  • Manage multiple projects with differing timetables and client expectations
  • Serve as a member of cross-functional teams on specific initiatives and projects
  • Execute conversion and QA processes to ensure data accuracy
  • Strong work ethic with the ability to flex work hours to meet demand
  • Direct Marketing experience in the catalog industry a plus
  • Familiarity with SQL (desirable)
  • Experience working with large data files
  • QA / QC experience
  • Comfortable in a multi-tasking environment
  • Grace under pressure in deadline-driven environment
  • College degree or comparable experience
45

F&A Senior Analyst Operations Resume Examples & Samples

  • Review internal controls documented in the Quality Control Database (“QCD”). Document results and work with appropriate personnel to remediate any control deficiencies
  • Demonstrate the value delivered to the client as a result of project execution
  • Generate project status and performance metric reporting within scope of responsibility
  • Manage the day to day team activities across shift in the delivery of product/process, identity areas of potential risk / exposure and strengthen controls
  • Efficient resources management to ensure consistent available of the required FTE’s
  • Planning off-production hours / NPH and proactively managing it in partnership with Process Analysts training and MIS teams for overall development of the team
  • Analyze volume trends/spikes in coordination with MIS and manage resources to meet team targets
  • Ensure that turnaround time met is 100%
  • Driving initiative for Automation
  • Should be able to ensure smooth flow of work at all times
  • Ensure adherence to client policies and procedures pertaining to process
  • Breakdown the team targets into a FTE level
  • Breakdown the business ledger into individual FTE level and allocate accounts
  • Maintain MIS on various productivity/ performance parameters
  • Manage employee motivation and ensure acceptable levels of attrition are achieved
  • Effective staff rostering to ensure optimum capacity
  • Process queries are solved and resolutions transmitted to the team immediately
  • Review and first approval of initiated documentation
  • Responsible to support the supervisor with career development activities for team members including performance management, informal feedback, training, and resource
  • Assist the supervisor in scheduling the monthly business unit activities
  • Identify critical issues, suggest possible solutions and escalate when required
  • Prepare required daily and monthly management reports
  • Provide internal and external audit support as requested
  • Provide on-going Accenture user training to new and existing employees post service transition
  • Respond to Level 1 disputes and escalations of customers
  • Contact customers to answer queries at times of escalations
  • Ensure that the Team Members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards
  • Provide necessary support for System trouble shooting
  • Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
  • Ensure all transaction processing is in a timely manner as per CTQ and SLA
  • Identify the training needs within the team and action accordingly
  • Review volumes of team members and ensure effective work allocation
  • Graduate Degree in Commerce, Business or Accounting with strong knowledge in R2R & P2P functions
  • 4 or more years experience in a reputed company with experience in the General Accounting / Record to Report space – i.e. should have handled Intercompany, Fixed Assets, Month end close, reconciliations
  • Should have leads team in the past and ideally worked in an operations environment
  • Should have exposure/knowledge of international accounting standards
  • Global experience desirable
  • Should have worked in a process driven environment
  • SME in RTR Operations with experience in financial accounting and analytics
  • Recognized as subject matter expert within scope of responsibility
  • Flexible to work overtime to meet deadlines
  • Ability to communicate expectations, requirements and status to business partners, and capacity to prepare and review project specifications
  • Good communication in Thai and English; Chinese skill will be a plus
46

Senior Analyst, Operations Resume Examples & Samples

  • Operate as subject matter expert for supply chain and damage control by conducting packaging audits, reviewing Store/DC feedback and performing compression testing on product samples
  • Troubleshooting merchant issues associated with the breakage/flow of merchandise
  • Conduct seasonal damage awareness meetings with Merchant organization
  • Develop and maintain reporting to measure Mark out of Stock progress and effectiveness against established goals, i.e. Disposals by Class and Disposals by Shipment Type
  • Create/maintain procedure and regulatory materials to be used by Merchants and Direct Imports
  • Manage workflow of MOS Analyst & Coordinator
  • Strong analytical and conceptual ability
  • System savvy, Retek experience a plus
  • Advanced spreadsheet skills (Excel/Power Point)
  • Highly organized with and ability to set and prioritize work amid competing demands
  • Demonstrate high level of initiative and resourcefulness, be a solution seeker and make practical decisions, solutions and suggestions
47

Senior Analyst, Operations Resume Examples & Samples

  • Prefer 5-7 years post college experience
  • Strong analytical ability – ability to synthesize data, error check and reconcile own work, and design analysis or models to answer specific questions
  • Process Management skills – significant experience successfully implementing, driving, improving, and maintaining processes
  • Organized and detail oriented approach – must pay attention to details and have the drive to ensure accuracy
  • Superior MS Excel and strong Word, Power Point skills; SharePoint a plus
  • Trustworthy with confidential financial and personnel information
  • Ability to deal effectively with pressure, multiple tasks, deadlines and rapidly changing priorities
48

Senior Analyst, Operations Excellence Resume Examples & Samples

  • Interact daily with external customers, internal manufacturing locations, supply chain and program managers in order to drive the organization to meet 100% on time to customer delivery requirements
  • Create and distribute weekly performance reports to external Key Customers
  • Hold quarterly on-site reviews with Customer’s Senior Leadership
  • Travel will be required to solve critical issues at both Internal Plant site and Supplier locations
  • This role will have frequent engagement with Customer management and UTAS management. Some travel (3-4) trips per year is required for this position to visit customers for reviews as well as UTAS manufacturing sites
49

Senior Data Analyst, Operations Analytics Resume Examples & Samples

  • Build analytical solutions to address Sales and Operational business needs. Work with data team to define data requirements and project requests, solve problems, interpret data, and offer thought leadership and recommendations around specific questions
  • Ad hoc scenario analysis in support of company initiatives or projects
  • Provide analysis and recommendations to address business needs and to impact decisions
  • Has the ability to complete projects of varying size and complexity
  • Prepare written analysis, present findings, provide recommendations, and raise decision questions to internal and external clients
  • Ensure accuracy of results produced as a result of data analysis
  • Previous experience working multiple data sources including Netezza, Oracle, Hadoop, flat data files, and web-based interfaces
  • Minimum 4 years of experience conducting quantitative and qualitative analysis
  • Minimum 7 years of business or consulting experience
  • B.A. or B.S in Mathematics, Statistics, Research, Engineering or Business, MBA preferred
  • Experience in a sales, online advertising or strategy consulting environment is a plus
50

Associate Data Analyst, Operations Analytics Resume Examples & Samples

  • Contribute to analytical solutions to address business needs and questions
  • Work with more senior analysts on the team and from time-to-time with internal business teams to provide analytics solutions
  • Contribute to ad hoc or project data analysis
  • Contribute to analytics projects of varying size and complexity
  • Handle data preparation and data analysis portions of various projects
  • Write, maintain and/or update queries (SQL, SAS, Python, or Spark) to develop analyses in response to queries from internal customers
  • Demonstrated analytical skills with basic understanding of statistics
  • Understanding of business analysis principles
  • Familiarity with multiple data sources including Netezza, Oracle, Hadoop, flat data files, and web-based interfaces
  • Minimum 1 year experience or 2 internships with demonstrated ability to conduct quantitative and qualitative analysis
  • Working knowledge of coding (SAS, SQL, Python, or Spark) and MS Office Suite to include: Excel (Advanced-level skills) and Visio
  • Project Management skills or background a plus, contributing to ability to work on multiple analytics projects and deliverables at the same time and work effectively in a team environment
  • B.A. or B.S in Mathematics, Statistics, Research, Engineering, Computer Science or Business
51

Senior Analyst, Operations Resume Examples & Samples

  • Experience with Training Development Capability (TDC) software procedures or above average experience with data entry, basic database design and document storage
  • Knowledge and experience in US Army operations at the operational and tactical level as an NCO/Officer at battalion, brigade, division, or Corp level
  • Experience in delivering classroom instruction and knowledge of Army Training and Leader Development
  • Must possess excellent organizational, planning and time management skills along with reviewing products that are grammatically correct, clear, and concise and error free
  • Experience in curriculum development or educational assessment
  • Reviews and evaluates automated system error reports in order to develop graphic presentations which provide constructive feedback for improvement to the appropriate source
52

Analyst, Operations Resume Examples & Samples

  • Ability to determine data needs and interpret data in preparing various required regulatory reports
  • Strong organizational skills and attention to detail (accuracy)
  • Proven ability to work independently and within the team, productively, under tight deadlines
  • Ability to effectively communicate with various areas/levels; strong orientation to customer service
  • Analyze daily deposit balances vs. securities collateral, and pledge efficiently. Utilize Key’s CMS (Collateral Management System) as a resource. Pledge securities on SunGard (FIS) database system, Intrader. Perform applicable security movements between custodians, such as FED, BONY, etc
  • Collateralize other products daily...other products include applicable Fed Agencies, Bankruptcy Accounts, Derivatives Contracts, and Sweep Repurchase Agreements
  • Prepare, review and submit periodic collateral-related regulatory reports to various states/agencies
  • Identify CMS database improvements needed and communicate business requirements to technology
  • Review all daily collateral unit work of co-workers-security movements and Intrader pledges
  • Reconcile the Intrader database records to custodial where-held records. Resolve any differences
  • Respond in a positive and timely manner to requests from customers, auditors, associates, LOB’s, etc
  • Support new Intrader releases and projects. Maintain updated written process procedures/workflows
53

Data Analyst, Operations Resume Examples & Samples

  • Own/create reports and analyses for key processes in the inbound/outbound operations
  • Analyze inventory life cycle data, including utilization, deactivation, reactivation, lifetime value and profitability and drive actionable changes to buying and operational processes
  • Proactively identify inefficiencies in our operations workflow; run optimization models, then collaborate with operations team to continuously improve
  • Evolve to become a key influencer of operations and inventory strategies
  • Bachelor’s degree in Mathematics, Statistics, Operations Research or other quantitative field
  • At least 2 years of related experience in ecommerce or business with warehouse operations
  • Extensive experience using SQL
  • Experience with scripting language, such as Perl, Python or R, is a plus, but not required
  • Experience with Tableau (or similar data visualization tools)
  • Curiosity and drive are essential - as well as willingness to embrace uncertainty, looser operating structure and ability to dive deep into hard business problems
54

Analyst, Operations Analytics Resume Examples & Samples

  • Systematically plan orders for 2-4 departments
  • Act as a liaison between the 2 business groups (warehouse operations and customer operations)
  • Monitor order flow throughout the day and report status to leadership
  • Work hand-in-hand with department supervisors to ensure adequate pace is maintained throughout the day
  • Ability to multi-task with phone calls, emails, and interoffice communication tools
  • Applies basic concepts, principles, and technical capabilities to perform routine tasks
  • Works on projects of limited scope and complexity
  • Follows established procedures to resolve readily identifiable technical problems
  • Works under direct supervision and receives detailed instructions
  • Develops competence by performing structured work assignments
55

Analyst, Operations Excellence Resume Examples & Samples

  • This person will act as the main Operations interface to Key Customers
  • Responsible for problem solving critical issues, implementing change, Standardization, process controls in an effort to ensure all UTAS performance targets are met; for all key customers
  • Manage Key Customer Scorecards
  • Prepare status updates on all critical issues impacting plant site deliveries – Delivered to UTAS Sr. Leadership
  • Chair a cross-functional team comprised of Operations Site Leads, Program Managers and Supply Chain personnel
  • Customer and internal cross-functional relationship management is very important in this role
  • BA/BS degree with 4–7+ years experience or a MA/MS degree with 2–5+ years experience
  • Knowledge/Experience in the areas of supply chain and manufacturing operations is the key to success for this position. Job requires extensive customer interface including presentation of delivery recovery plans and day-to-day status of hardware position in the value chain. Customer and internal cross-functional relationship management is very important to this role
  • Experience in use of Microsoft Office Applications, presentation skills, and the ability to work under pressure are key requirements of this position
56

Senior Analyst, Operations Analytics Resume Examples & Samples

  • Bachelor degree, or equivalent experience
  • Understanding PDMA/Prescription Drug Marketing Act and the federal regulations that we must comply too
  • Understanding the Samples Management System functionality
  • Supporting Customer Service staff on Sample Management system issues and PDMA compliance questions
  • Testing new functionality installed on Sample Management system
  • Testing of new client PDMA programs implemented on Sample Management system
  • Liaison between business and IT to resolve issues within the Sample Management system
  • Identifies possbile solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy
57

Senior Analyst, Operations Resume Examples & Samples

  • Support the daily operations and activities for content and data management solutions for the Warner Bros. supply chain ensuring timely and consistent service delivery including scheduled and ad hoc deliveries, appropriate system response times and acceptable system availability
  • Manage and oversee the activities of 3rd party resources as appropriate. Provide input to the demand planning process, and lead the change management board for select systems
  • Create periodic and ad hoc reporting. Coordinate and review the reporting provided by 3rd party partners
  • Create and curate the WB knowledge base for select systems
  • Manage the relationship and expectations of internal and external clients. Capture and document requirements for systems needs and enhancements for identified systems. Lead User Acceptance testing as required
  • Participate in system projects and implementation and other duties as assigned
58

Analyst, / Operations Resume Examples & Samples

  • Develop training programs in the proficient use of applicable software applications and mainframe systems used in department operations
  • Actively participate in the development and implementation of new software applications
  • Develop and apply written and verbal communication skills and demonstrate professional communication skills in such areas as formal presentations, interdepartmental memos, letters, etc
  • Apply a working knowledge of all departmental systems, policies and procedures as it relates to the work area and to the supervision of departmental employees
  • Actively participate in management discussions which affect Non-exempt work groups, department policies, and operational processes
  • Apply and demonstrate positive employee relations skills
  • Develop training techniques by preparing and delivering monthly training sessions
  • Analyze quality control data and make recommendations
  • Compile code compliance data for the preparation of daily reports
  • Compile data for the creation of monthly reports
  • Assemble project requests detailing proposed work cost and timeframes
  • Administer code compliance training to department employees
  • Provide support to management, including preparation of special projects
  • Utilize project planning and monitoring methods to ensure timely completion of assigned projects
  • Research and analyze data for special project assignments
  • Prepare reports and make supported recommendations to management
  • Recommend policies and procedural changes to management
  • Ensure completion of department surveys and report results
  • Analyze and adjust operational areas to accommodate growth
  • Analyze and recommend solutions to audit discrepancies
  • May develop and implement interview matrix revisions
  • May test and interview applicants
  • Assist with and/or administer training of department personnel in the utilization of systems, policies and procedures
  • Assist with budget preparation
  • Provide incident documentation compliant with Company policies and procedures
  • Assist in monitoring departmental budget
  • Provide technical supervision for the construction, modification and maintenance of gas facilities
  • Review construction plans to determine if design, cost estimates, safety and compliance considerations are adequate
  • Perform related duties and responsibilities as assigned
  • Regular and predictable attendance is a condition of employment and is an essential function of the job
59

Analyst, Operations Resume Examples & Samples

  • Demonstrate support and behavior consistent with the Operational Balance & Control group culture
  • Have experience and a strong understanding of accounting principles
  • Have a strong understanding of accounting reconciliations
  • Proactively identify and implement areas of improvement in all aspects of current functions
  • Ability to learn a process or function and then transition the same process or function over to the offshore accounting team
  • Independently contribute on various OB&C projects
  • Independently complete testing of corporate and department projects
  • Ability to accurately complete testing of the Third Party Accounting teams functions
  • Act as a business analyst with the Third Party systems
  • Participate in the development of Third Party Accounting applications
  • Assist in testing and implementing enhancements as needed; such as, system updates, conversions, consolidations, support of new or changed products, etc
  • Advanced verbal and written communication skills are essential
  • Successfully manage medium size initiatives involving Operational Balance and Control teams
  • Represent OB&C through collaboration with other support groups and production areas in support of projects to successfully deliver products and services to clients on time and on budget with high level of quality
  • All project deliverables are completed within established timeframes relative to area of responsibility
  • Working in a high performance, fast paced environment. Willingness to learn all aspects of Operational Balance and Control both business/process and systems
  • Support teams in review of and response to Audit findings as needed
  • 1st level Production Support of the OB&C offshore team
  • Resolution of various production issues
  • Completion of quality review/testing of related offshore team accounts/functions
  • Auditing
60

Analyst, Operations Resume Examples & Samples

  • Maintains and administers various computer networks and related technology environments including computer hardware, systems software, applications software, and all configurations
  • Performs disaster recovery operations
  • Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems, and replace defective components when necessary
  • Plans, coordinates, and implements network security measures to protect data, software, and hardware
  • Configures, monitors, and maintain applications and virus protection software
  • Ensures the performance of computer systems and networks, and to coordinate computer network access and use
  • Designs, configures, and tests computer hardware, networking software and operating system software
  • Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
  • Confers with end users regarding resolution of existing system problems
  • Bachelors Degree in Computer Science or equivalent
  • 3+ years experience in computer networks and related technology environments including computer hardware, systems software, or applications software
  • Intermediate experience gathering business requirements for IT projects
  • Intermediate experience with network, telecom, or web systems
  • Must have the ability to work in a fast pace environment and react to situations as they arise in the appropriate manner
  • Ability to analyze and resolve issues via telephone
  • Ability to work independently or in a team environment and effectively meet project deliverables on time
  • Must be dependable, punctual, and reliable
  • Certification in A+
  • Preferred Certifications
61

Systems Analyst, Operations Resume Examples & Samples

  • Provide application support/planning in the areas of fact-finding, installation, testing and follow-up for the development of new and upgraded application software
  • Provide maintenance and support of the Field Operations applications including meter reading, electronic service orders, asset management and GIS
  • Document user manuals and program descriptions to reflect program changes, additions, etc
  • Train the users accordingly on all aspects of the software
  • Query CIS System to update/improve meter reading data
  • Performs miscellaneous operational duties as needed (ie. Reports, queries, helpdesk requests)
  • Participate in the design and maintenance of meter reading application data bases
  • Provide interim reports to IT management on status of current projects
  • 4 year degree in Information Technology / Computer Science / Business Management or 2 year degree with equivalent work related experience
  • 2 years of experience with SQL scripts
  • SQL database experience (preferred)
  • Help Desk experience (desired)
62

Analyst, Operations Resume Examples & Samples

  • Performs business analysis for lending systems in Loan Services; applications include mainframe, PC, distributed systems, databases, and/or web-based applications
  • Provides ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
  • Provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining business requirements, identifying and resolving project issues, testing, implementing and supporting installations
  • Acts as system consultant to Process Areas and Lines of Business relative to new products and initiatives
  • Translates business needs and requirements to Technology partners; translates technical material to the Loan Services Process Areas and Lines of Business
  • Maintains knowledge and expertise in Loan Services processes, supporting applications, and their interfaces
  • Builds relationships and communicates effectively with the Loan Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners
  • Bachelor’s degree in Business/related field or equivalent work experience
  • Demonstrated technology/systems aptitude
  • Excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives
  • 2 years lending system experience
  • Knowledge of Loan Services workflow and practices
  • Knowledge of lending systems, i.e., ACAPS, ALS, CACS/CAS, KeyView Deluxe, CLS, Dealer FloorPlan, Loan IQ
  • Six Sigma certification or experience
  • Demonstrated critical thinking and problem solving skills
  • Effective at learning about business processes and translating that into how systems can benefit the business. Keen ability to grasp new concepts and processes
  • Proven ability to take initiative in a changing environment
  • Demonstrates behavior consistent with Key Technology & Operations culture and Key Values
  • On the job
63

Product Analyst Operations & Analytics Resume Examples & Samples

  • Perform analysis, trending and reporting of key performance indicators to provide insights on how our products perform
  • Create and maintain relevant dashboards to be leveraged by the product team to drive decision making
  • Collaborate closely with the centralized data and insights team to gain a deeper understanding of the data
  • Develop segmentation strategies, leveraging insights gained from various analytics tools
  • Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience
  • Utilize the Omniture Reporting Suite to report on and analyze key metrics aimed at understanding and optimizing site design and content
  • Track and monitor the health of the overall product portfolio including budget and delivery
  • Agile Practices
  • Emerging Technologies
  • Adaptive Communication
  • Strategy Formulation
64

Assoc Analyst, Operations, Custody Resume Examples & Samples

  • Project Experience – handling department projects including creation of new workflows, developing test scripts, performing QA, defect management and User Acceptance Testing as well as oversight of all project deliverables
  • Statistical Reporting – Analyst will build and deliver required department project reports that consist of daily, weekly, monthly and ad hoc requests
  • Write/Update Custody department procedures, update forms, and monitor all Custody related resources on Branchnet to ensure they are kept up to date
  • Bachelor's degree preferred with at least three to five years related to Operations experience
  • Project experience within an Operational environment preferred
  • Highly analytical with excellent research skills
  • Ability to multitask with good time management skills
  • Ability to operate with minimal to no supervision
65

Senior Analyst Operations Performance Statistics Resume Examples & Samples

  • Support strategic direction for enterprise-wide ops performance information solutions
  • Design, develop, and maintain the Ops. performance reporting systems and dashboards to track and visualize performance in the form of graphs, charts, tables and scorecards
  • Analyze airline operations by developing, maintaining, and enhancing statistical and business models
  • Develop and produce web-based dashboards/reports and PowerPoint presentations on operational performance for distribution to Senior management and company-wide
  • Automate reporting capabilities and data extraction methods to build in process efficiencies that minimize manual analyses
  • Interact with IT in development of data marts to address the various evolving business requirements
  • Act as an owner of airline performance data, serving as main contact point for operational data requests and statistical analyses
  • Complete and coordinate with multiple departments on a variety of reporting requirements, product deployment and ad-hoc data needs
  • Undergraduate with 2 years’ experience or Master’s Degree in Computer Science, MIS or other related quantitative field
  • Software development experience using JAVA, C/C++, C#, VB/ VBA, ASP, HTML5 and/or Tableau
  • Proficiency with databases (SQL server, Oracle, Teradata) other than Microsoft Access
  • Developing scripts, expertise in extracting and manipulating extremely large data sets
  • Demonstrated proficiency with advanced SQL techniques preferred
  • Experience with process automation using software tools (VBA, forms, macros, scheduler), data extraction tools (SQL, SAS), database management systems, and web development
  • Experience in developing user interfaces that interact with multiple platforms preferred
  • Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework pertaining to financial and operational issues preferred
  • Demonstrated ability to perform both independently and as a team member, handle multiple assignments, complete projects on time, perform under pressure, and respond to changing priorities
  • Some proficiency in specific mainframe systems preferred
  • The schedule requires flexibility. Must be willing to work whatever schedule is required even if it extends outside of typical business hours
66

Senior Analyst, Operations FP&A Resume Examples & Samples

  • Providing guidance to the plant sites in terms of financial planning and forecasting
  • Analyzing actual results and forecasts to identify opportunities for EBIT and Cashflow growth for the business
  • Presents business results, plans and recommendations to ES Senior Leadership
  • Budgeting and deep analysis on Operations Cost per Hour, Capex and Inventory for 20+ global operations sites
  • Build tools to assist worldwide operations sites with productivity, cost, inventory and investment analysis
  • Rack and report on product savings
  • Coordinate annual Capex waterline process
  • Interface with Sales, Inventory and Ops Planning (SIOP) teams on Inventory metrics; identify opportunities for turnover and velocity improvement through the shops
  • 5+ years of professional experience in financial setting
  • Ideal candidate will have an awareness of UTC process and policies, ACE, US GAAP, and operations finance
  • SAP experience highly recommended
  • Microsoft Office skills with emphasis on Excel, PowerPoint and Word
  • Clear and effective communication, both written and verbal to ensure understanding of complex concepts
  • Success orientated individual comfortable in matrixed organization with competing priorities
67

Analyst, Operations Analytics Resume Examples & Samples

  • Responsible for researching, verifying and entering information from a variety of sources into a computer database
  • Interacts with internal customers throughout the business to provide information and strengthen partnerships
  • Ensures standards are met for production volume, accuracy and completeness
68

Analyst, Operations Risk Management Resume Examples & Samples

  • Three or more years of control/risk management experience is required. Control experience includes, but is not limited to: auditing, compliance, operations management, information technology or operational risk management. Risk / Audit experience in a large financial institution is strongly preferred
  • Ability to demonstrate a high degree of initiative, curiosity, with an eagerness to learn
  • Strong analytical skills including the ability to think critically and logically; creative problem solving and excellent decision-making skills
  • Ability to perform root cause analysis, identify trends and recommend corrective course of action
  • Strong conceptual and practical understanding of operational risk management
  • General knowledge of Sarbanes-Oxley 404 preferred
  • Ability to assist with the implementation of standards, processes and reporting for the operational risk management framework
  • Good relationship management skills with ability to partner and build professional relationships in a cross-functional environment
  • Excellent communication, presentation and facilitation skills
  • Strong project management experience with the ability to interact and work effectively with multiple functional areas
  • Occasional travel may be required to alternate Prudential locations
69

Lead Analyst, Operations Resume Examples & Samples

  • High proficiency in problem-solving
  • Ability to influence others without having direct authority
  • Experience in consulting, process improvement, project management, quality management or organizational development
  • Experience in leading teams with responsibility for outcomes
  • Proven ability to achieve results
  • Six Sigma certification an advantage
70

Analyst Operations Principal Resume Examples & Samples

  • Establishes and is responsible for budgeting and departmental task priorities for Operations Analysts and Associate Analysts
  • Reviews and analyzes schedule and budget performance and inventory status
  • Coordinates manufacturing/material budget changes
  • Reviews/analyzes manufacturing processes and recommends improvements
  • Creates procedures to document new or revised systems and/or processes
  • Participates in cross-functional total quality management/continuous process improvement teams
  • Mentors Operations Analyst in complex duties and requirements and education of Associate Operations Analysts
  • Develops complex understanding of material or labor estimating practices
  • Supports complex cost proposals and analyses under general supervision
71

Senior Analyst, Operations Resume Examples & Samples

  • MBA or Master’s degree in Statistics, Mathematics, Finance, Economics, or related discipline, or equivalent professional experience
  • 4-6 years of experience in business analysis, financial analysis, management consulting, or a related role that involved analyzing large data sets to draw out actionable insights
  • Familiarity with business intelligence software (e.g. MicroStrategy, Tableau, SQL) and/or statistical software (e.g. R, SAS)
  • Advanced Excel and PowerPoint skills
  • Working knowledge of basic statistical concepts
  • Strong time management and organizational skills; demonstrated ability to meet established deadlines. Ability to adapt in a dynamic environment where tight deadlines and changing priorities are not uncommon
  • Experience building dashboards using a business intelligence tool
  • Working knowledge of restaurant operations and key performance indicators
72

Analyst, Operations Resume Examples & Samples

  • ADA Essential Functions
  • Bachelor’s Degree in Healthcare Administration, Business, Finance or related field, required
  • Prior related experience, preferred
  • Project management, interpersonal and communication skills
73

Senior Analyst Operations Resume Examples & Samples

  • Performs administrative and technical professional work
  • Bachelor's Degree in Business Administration, Health Care Administration or related field, required
  • Minimum of three (3) years related work experience, preferably in Health Care Administration, required
  • Excellent communication and reasoning skills. Ability to multi-task and exercise sound judgment
  • Proficiency in Excel, required
74

Associate Analyst, Operations Resume Examples & Samples

  • Required mastered skills: MS-Excel, MS-PowerPoint, SQL, and database mining knowledge
  • Preferred skills: VBA, Python, R, C++, Tableau, MS-Access
  • Manages multiple projects at once while ensuring deadlines are met and data output is accurate
  • Utilizes macro skills to build scalable processes and drive automation of daily tasks
  • Ensures integrity and efficiency of reports and data
  • Proven experience leading data driven projects from definition through interpretation and execution stages
75

Analyst, / Operations Resume Examples & Samples

  • Work with leadership team to identify and prioritize the department’s biggest challenges and key strategic opportunities in the areas of workflow, compliance, training tracking, budget, innovation, quality, data analytics, communication, public outreach, and strategic planning
  • Identify opportunities for process improvement and measure the impact of initiatives to make noticeable improvements based on impact and feedback
  • Develop training programs in the proficient use of applicable software applications and participate/support in the development and implementation of new software applications
  • Partner with leadership team and cross-functional stakeholders to frequently communicate requirements, status, and escalate and resolve issues as appropriate
  • Prepare, present, and compile various data/analytical reports as required
76

Analyst Operations Resume Examples & Samples

  • Conceptualizes selling messages into compelling art
  • Designs all graphics and art to meet the requirements of a proposal
  • Manages all graphics, artwork, and color palette associates with the proposal and secure proposal artifacts
  • Ensures ability to handle travel requirements
  • Bachelor’s degree in Graphic Design or related discipline
  • Experience as a graphic designer
  • Experience as a graphic designer and desktop publisher working in MS Work, PowerPoint and other Microsoft Office products specific to Microsoft PC Minimum of 3 years’ professional experience with all of the following
  • Adobe Creative Cloud Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Acrobat
  • Experience with proposal response development
  • Advanced command of the English language
  • Ability to effectively communication with senior management
  • Ability to work under pressure in a fast paced, deadline driven environment
  • Excellent leadership, communication (written and oral) and interpersonal skills
77

Senior Analyst, Operations Resume Examples & Samples

  • Operations and service delivery tasks across the Hosted Infrastructure Platforms (HIP) on/off premise
  • Incident, problem, change, configuration, asset management and event / alerting via the automated services and tools provided by HIP
  • Compliance and governance activities
  • Operational forums and consultation with application support teams
  • Day to day operational email and phone support to the support mailbox
  • Uplift of platform for platform vendor requirements
78

Analyst, Operations, New Accounts Resume Examples & Samples

  • Working with staff within BDSS departmental units to identify and understand all automated processes (macros),reports and controls to be able to test them regularly to ensure they operate effectively
  • Develop reports and procedures to audit critical processes and to confirm data integrity
  • Coordinate, execute user testing and audit test results to ensure features are built as required
  • Demonstrate Analytical thinking and creativity. Be a subject matter expert and ask the right questions to "connect the dots" across a broad array of topics
  • Bachelor Degree Preferred
79

Senior Analyst, Operations Resume Examples & Samples

  • Analyze and gather current and historical operational and financial data, with the goal of delivering actionable recommendations for improvement to operations
  • Advise decision makers on the appropriate courses of action, develop appropriate communication plans and documentation
  • Researching and troubleshooting problems utilizing variance analysis
  • Documenting process flows and creating procedure manuals for the functions performed
  • Document project lifecycle documentation, including success measurements and tracking
  • Develop financial modeling or other business modeling, including return on investment calculations
  • Contributing to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase customer satisfaction
  • Sharing knowledge of processes and systems with new analysts
  • Interface with key executives and physician leaders, and liaise with corporate and operational departments on various operational issues
  • Bachelor’s Degree in Finance, Accounting or other business related major
  • 5+ years of experience in financial or operational analysis and budgeting
80

Associate Analyst, Operations Resume Examples & Samples

  • The Essential function of this position is to process and research retirement plan compensation within the plan pay period. Work collectively with the Platform Analyst team to fulfill RP related Advisor inquires, service level agreements, research across multiple parties, and troubleshoot processing errors. Work with RP Leadership to manage the ongoing projects and key initiatives of LPL-RP. This Position achieves operational objectives by contributing information and recommendations for implementing production, productivity and quality standards; resolving problems; identifying trends; escalating issues / needs and putting forward recommendations that will have the greatest impact on the Department and Organization, 50%
  • Address all RP Business related communications within RP Compensation general electronic mailbox, 30%
  • Identify priorities and organizational needs in collaboration with management to monitor results and assist Platform Management team in fulfilling the Department objectives, 10%
  • Partner with RP consultants to respond to and resolve complex issues relating to RP compensation 5%
  • Develop working knowledge of designated list of RK Providers assigned as well as associated plans to further assist LPL RP focused advisors as needed, 5%
  • Demonstrates business maturity; strong verbal and written communication skills
  • Strong time management skills and a proven ability to follow tasks through to completion
  • Ability to navigate strategic internal relationships across various LPL Departments
  • Strong meeting facilitation and presentation skills
  • Strong business judgment, problem solving
  • Ability to be consultative in approach; diplomatic
  • Strong team builder, inclusive by nature
  • 2-3 years’ experience with specialized retirement plan expertise in order to help navigate various groups inside LPL as well as work with outside vendors, technology firms, advisors, etc
81

Analyst, / Operations Resume Examples & Samples

  • Prepare and maintain department or division operating and capital budgets and supporting information in compliance with prescribed policies and procedures
  • Conduct complex financial analysis and prepare reports
  • Analyze and interpret budget variances
  • Coordinate and liaison with government agencies for capital recovery
  • Prepare responses to data requests for internal and external parties
  • Coordinate and liaison with Corporate Budget Department on all budget related issues including system improvements and security, communications, troubleshooting, etc
  • Provide guidance to operating units to develop annual budgets
  • Provide division or department training and support in budget systems, budget reports and budgeting process
  • Conduct accounting and financial work assignments in compliance with all corporate standard practices as well as contractual and legal requirements (e.g., contract terms, tariff provisions, state laws, Internal Revenue Service regulations, Sarbanes Oxley requirements, U.S. Treasury, banking institutions, etc.)
82

Senior Analyst, Operations Resume Examples & Samples

  • Solution various levels of business issues that arise in the Service, Trading, and Operations area with your primary focus being how they relate to our Direct Business and New Accounts environment
  • Comfortable with both oral and written communication skills as well as communicating both in person, via video and virtually
  • Ability to work with the business to understand and author business requirements, decision tables and process flows for various types of projects. This would include the responsibility of gathering, organizing and communicating specified requirements and data for purposes of developing or implementation business solutions
  • Independently create and execute a systematic approaches to solve problems using a variety of methods such as root cause and cost benefit analysis, 5 Why’s, as well as other business case and Lean methodologies
  • Author formal executive ready documents to articulate the approach as well as all stages of assessments and evaluations
  • Participate as a BA or PM as needed in several of the projects and process improvement initiatives included in the STO Business. Manages project or tasks with increasing size and complexity
  • Create ad hoc analyses for executive leadership to support decision making
  • Manage and execute projects that are analytical in nature
  • Support Project Managers with analysis as needed
  • Act as a BA for project needing assistance, recommendations, analyzing data, mapping processes, writing of PCR/BDR document. Act in the capacity of a SME by researching solutions within departments. Participate in larger size projects as SME and possibly PM
  • Create ad hoc analyses for executive leadership to support decision making (typically in Excel). Identify issues and ensure timely actions to mitigate, including escalating when necessary
  • Special Projects (Ad hoc query/analysis requests from Senior Management and project team) including leading projects that are analytical in nature. Frequently requires logical and analytical reasoning skills combined with seasoned judgment, creativity and ingenuity
  • Proficient at Excel, Word, Access, and PowerPoint
  • Visio is a plus
  • Experience mining data from multiple systems is a plus
  • BETA, Siebel, Documentum, ClientWorks experience is a plus, as well as familiarity with 3rd party vendor systems such as DST Vision and Smartdesk
83

Analyst, Operations Resume Examples & Samples

  • Intermediate knowledge of loan system interfaces and tables
  • Effective written and communication skills
  • Ability to make decisions and provide direction
  • Advanced knowledge of various system applications (i.e. MSA, CL3, LIQ, ALS, Hogan, etc.)
  • Advanced knowledge of accounting principles and compliance regulations
  • Intermediate knowledge of regulatory reporting requirements
  • Manage and complete the most complex projects
  • Provide support and serve as back up to the daily, weekly, and monthly reconciliation’s for a variety of general ledger and internal DDA accounts
  • Lead the training efforts for the entire team
  • Assist in the identification and resolution of all reconciliation exceptions
  • Prepare regulatory reporting with minimal supervision
  • Document and update department procedures
  • Mentor other team members in their technical and functional development
  • Assist in coordinating department workflow activities
84

Analyst, Operations Resume Examples & Samples

  • Provide support to operational group managers and engineers in all stages of development and deliver analysis and presentation of data using knowledge of spreadsheets, databases and other software
  • Build, format, populate, expand, and maintain complex spreadsheets
  • Manipulate data between Excel, Access, and other relational databases and ensure integrity and portability of the data between applications
  • Interface with and support operational groups to insure data integrity
  • Generate high quality reports and presentations
  • Perform trend analysis, create probability distributions, make recommendations and take effective action within range of authority
  • Perform complex calculations and data interpretation to improve efficiency of processes
  • Create queries in database software and generate reports as needed
  • Import, enter and maintain operational data, create operational plots, forecast operational volumes, etc
  • Maintain and monitor operating expense data and perform trend analyses
  • Create databases, update budgets and strategic plans and perform analyses to explain variances as appropriate
  • This position requires a Bachelor's Degree, preferably in Computer Science, Mathematics, or related discipline. Candidates with two (2) or more years of relevant experience are preferred
  • Candidates who have experience in a Business Analyst, Operations Analyst, or Data Management role are highly preferred
  • Candidates with oil and gas experience are preferred
  • Proficient use of MS Office products (Excel, Word, PowerPoint, Access) is required. Proficiency in SQL, Qlikview, Spotfire, ARIES or Oracle is a plus
  • Ability to program in Visual Basic or other Windows type applications is a plus
  • A high level of accuracy and attention to detail is critical
  • Candidates must be able to perform in a fast-paced environment, handle multiple tasks and efficiently prioritize work to meet deadlines with minimal supervision
  • Ability to interface with various levels of employees throughout the organization to help solve data issues and data portability between applications is required
85

Analyst, Operations Resume Examples & Samples

  • Owns all Ocean Air Freight requests/process and decisions for US Export business
  • Provide single-point accountability and leadership for all Ocean/Air Freight of export business including Carriers, Freight Forwarders and Internal Global Freight Organizations
  • Manages the risks associated with volatility of both costs and the ever-changing ocean transportation landscape
  • Liaison for the Export Zones and US Supply Chain activities
  • Works cross-functionally to resolve all Customer Service / Documentation issues and ensure delivery of products and our commitments to Zones
  • Manages processes by placing value on discipline in execution of standard work, bias for action in delivery of KPI’s, and cross-functional collaboration
  • Creates an environment of continuous improvement with emphasis placed on building a culture of personal ownership
  • Minimum 2-3 years Export Ocean Freight Experience
  • Bachelor of Science or equivalent required - preferably in supply chain, operations or related discipline
  • Strong understanding of Export Supply Chain
  • Possesses strong cross-functional leadership capability
  • Succeeds at influencing a wide spectrum of stakeholders
  • The ability to lead a continuous improvement mindset
86

Analyst, Operations Resume Examples & Samples

  • Imaging, Staging, Configuration and Preparation for Shipping of Store Systems Hardware
  • Liaising with third party vendors to request and then coordinate delivery of Store Systems Hardware to meet scheduled installs
  • Preparation of boxing solutions to facilitate the return of Store Systems Equipment in situations such as Store Closings
  • Testing and repairing of POS equipment for redeployment
  • Recovering files from defective PC's where appropriate and posting them for processing
  • Addressing Support Work Orders and preparing replacement equipment for shipping to the field
  • Low Level repair of defective PC's and peripheral devices returned from the field
  • Arranging Warranty Repairs and tracking the movement of these units where appropriate
  • Tracking the movement of Store Systems Hardware
  • Counting and reconciling hardware through monthly inventory process
  • Associate Degree in Computer Science or equivalent
  • 2+ years experience with Windows based OS, PC re-imaging
  • 1+ years experience with PC and laptop hardware
  • Intermediate knowledge of PC desktop support
  • Intermediate knowledge of local and network printer support
  • Basic knowledge of Networking and Windows based servers
  • Basic knowledge of ticket based tracking system
  • Ability to work with minimal supervision in a high paced environment
87

Senior Analyst, Operations Innovation Resume Examples & Samples

  • Written & Oral Communication
  • Travel: 10%-25% travel may be required
  • 2-4 years of experience in consulting, investment banking or corporate strategy role preferred
88

Analyst, Operations Resume Examples & Samples

  • Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert)
  • Assists in driving metrics of the team
  • Monitor closure of service levels regularly
  • Ensure prompt escalations to Team Captain
  • Supervise team in the absence of the Team Captain
  • Monitor performance and quality scores of teams
  • Take production calls as well as escalated calls
89

Senior Analyst, Operations Resume Examples & Samples

  • Analyze historical and projected financial and operational information, with the goal of delivering actionable recommendations for improvement to operations
  • Lead the monthly financial review process, at the practice level with local leaders
  • Proforma development, financial modeling, valuation analysis, and other complex business modeling
  • Continuous improvement of financial reporting, budgeting, and modeling processes
  • Ownership of the budget process; including development and management of the budget project plan, coordination of resources, timelines, integrity of data, and the budget presentation to the Region
  • Interface with key executives and physician leaders, and liaise with operating locations on various financial and operational issues
  • Prepare variance analysis in preparation for financial reviews with operating locations
  • Undergraduate degree in business, engineering, or other analytical field; advanced degree preferred but not required
  • 4-7 years of related experience; healthcare experience not required
  • Structured thinking
  • Familiarity with Business Intelligence software (Cognos, Hyperion, Business Objects, etc)
  • Familiarity with large scale ERP or G/L package (SAP, Oracle, Microsoft, etc)
90

Analyst, / Operations Resume Examples & Samples

  • Compile code compliance data for the preparation of daily, weekly, monthly and annual reports
  • Perform operations system database comparisons, analyze results and implement necessary changes. Write and update process improvements to ensure compliance between databases
  • Create process flow charts of division and department procedures
91

Analyst Operations Resume Examples & Samples

  • Ability to thrive in a fast paced environment
  • Strong organizational skills and ability to manage many in-flight deliverables at once on tight deadlines
  • Self-starter and able to work independently and as a team player
  • Ability to compile, interpret and analyze data
  • Good judgment and problem solving skills
  • Outstanding capabilities in Microsoft Excel and PowerPoint for data analysis and presentations to represent business results and opportunities
  • Comfort working alongside senior management
92

Analyst, Operations Resume Examples & Samples

  • Support manager/or AVP on multiple and possibly overlapping projects
  • Transaction accounting to analyze firm wide investment activity exceptions for proper posting into one or more portfolio accounting systems
  • Review and validate performance figures then resolve any resulting discrepancies
  • Field occasional escalations from internal sources in need of understandable yet highly technical explanations
  • Identification of defects through user acceptance testing
  • Root cause analysis of production and test environment issues
  • Ability to identify patterns in data and activity then apply multiple parameter filters through MS Access, SQL Studio and various proprietary applications
  • Expand parameter filters to larger data sets for further analysis across the firm
  • Parameter refinement
  • Trend analysis
  • Summary report creation that will used to make strategic management decisions
  • Solution implementation with management direction
  • Bachelor’s degree in Business, Finance, Economics or similar
  • 2+ years in the brokerage and financial services industry
  • Strong understanding of managing investment performance data
  • Understanding of time-weighted and money-weighted performance calculations and the purpose of each in a portfolio reporting environment
  • Strong knowledge of advisory accounts including centrally managed platforms
  • Knowledgeable in portfolio and investment sleeve transaction accounting and reconciliation
  • Knowledgeable in a wide range of investments, including but not limited to; mutual funds, fixed income products, options, common stocks and annuities
  • Highly advanced skills with Access and SQL development to support extremely complicated applications with complete end to end control of the software development lifecycle
  • Project coordination experience desired
  • Working knowledge of Word, Outlook, Visio and PowerPoint
  • Strong analytical and problem solving skills with a keen attention to detail
  • Ability to perform under pressure
  • VBA development experience a plus
93

ILS Analyst / Operations Resume Examples & Samples

  • Enter (cat bond) trades in the trading system ("Avaloq"), ensure proper settlement with counterparties and mid-office, establish trade documentation
  • Support the currency hedging process (establish hedge amounts, check with portfolio management team, ensure proper settlement)
  • Check and manage cash accounts of funds / mandates and execute cash transfers between accounts
  • Work with the proprietary portfolio management systems (enter trades, reconcile valuation statements, establish performance estimates for funds & mandates)
94

Business Process Analyst Operations Resume Examples & Samples

  • Define, validate, implement, optimize and document processes in Operations with strong link toward planning department
  • Introduce, organizing and follow-up the implementation of required improvements in SAP with regards to the operational process
  • Lead or support improvement projects within the operations team & act as expert in planning & related processes
  • Plan, coordinate and lead analysis and definition for new project/process (improvements)
  • Define and/or document processes (lay-out, tools, process steps, timings, control plan, KPI, etc.)
  • Use project management techniques to stick to deadlines, scope and quality of implementation. Organize, take part and/or report in project/process improvement meetings, issues and next steps
  • Anticipate and mitigate any risks potentially impacting the successful project/process delivery
95

Analyst, Operations Resume Examples & Samples

  • Knowledge in Salesforce and Zendesk is a plus
  • Understand how to read log files for both Windows and macOS
  • Experience with OSX, Windows, Android and iOS
96

Senior Analyst, Operations Analytics Resume Examples & Samples

  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
  • May contribute to the development of policies and procedures
  • Provides training and support to hospital personnel on best practices on business processes and program performance
  • Works on complex projects of large scope
  • Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
  • Completes work independently receives general guidance on new projects
  • Work reviewed for purpose of meeting objectives
  • May act as a mentor to less experienced colleagues
  • Ability to travel up to 50% within the region
  • Proven customer service experience
  • Consulting experience is a plus, but not required
  • Hospital pharmacy experience is a plus, but not required
  • Knowledge of Automated Dispensing Cabinets is a plus, but not required
  • Works with business and technical teams to identify and define operational efficiencies through technology
  • Supports consulting team, prepares reports, and identifies opportunities to increase program utilization
  • Identifies possible solutions to a variety of technical problems and takes actions to resolve
97

Analyst, Operations Resume Examples & Samples

  • O&M budget performance (actual versus plan with variance explanations)
  • Capital budget performance (actual versus plan)
  • Annual budget preparations (Hyperion)
  • System availability (downtime)
  • Employee performance (overtime, days off, etc.)
  • Incident tracking (safety, environmental, regulatory, compliance)
  • System performance (throughput)
  • Management information will be in the form of monthly, quarterly, and annual reports to corporate and field management
  • Special projects and reports
  • A high school or G.E.D. equivalent is required
  • A minimum of an Associate's degree in Accounting, Business, Finance, or commensurate work experience is preferred
  • A Bachelor's degree in Accounting, Business, or Finance is preferred
  • A minimum of 2-3 years financial analysis experience is required
  • Experience at an intermediate level in the following Microsoft applications: Word, Excel, PowerPoint, Access, Visio, Outlook, and Project are required
  • Midstream energy business (gathering and processing, pipeline, fractionation or storage) or related field is preferred
  • Ability to quickly learn new applications such as Oracle Financial, PI, and others
  • Ability to interpret, organize, chart, graph and present large amounts of data into useful management information
  • Self-starter and ability to work both independently and in groups
98

Analyst, Operations Resume Examples & Samples

  • Bachelor’s degree in Business (preferred Accounting, Finance or Economics) or equivalent work experience
  • Ability to write Cognos Reports
  • Proficient in Microsoft Excel: v-lookups (index match), if statements, pivot tables, modeling, data organization, and report generation (knowledge of Visual Basic is a plus!)
  • Knowledge of investment performance concepts including calculation, attribution, risk statistics and GIPS
  • Experience in release testing
  • Analytical Skills (Must strive for efficiency and be willing to tackle issues from different angles)
  • Effective time management skills and strong attention to detail
  • Strong organizational skills and ability to work well under pressure and with deadlines
  • Ability to work collaboratively in a team environment or independently
  • Knowledge of accounting principals
  • Theoretical understanding of securities and how their processing impacts performance
  • Knowledge of Global Plus Custody System
  • Strong communication skills, both written and oral
  • Positive and professional attitude
99

Associate Analyst, Operations Resume Examples & Samples

  • Master’s degree in supply chain, business, engineering, mathematics, operations research, statistics, or STEM related fields
  • Required experience: 1+ years of experience in supply chain, logistics, or in a business analyst capacity
  • Preferred experience: 2+ years of data management experience, including query development, root-cause analysis, and dashboard optimization
100

Associate Analyst, Operations Resume Examples & Samples

  • Bachelors degree in supply chain, business, engineering, operations research, statistics, or STEM related fields
  • Required experience: 2+ years of experience in supply chain, logistics, or in a business analyst capacity
  • Effective communication skills to reach multiple levels of the organization,
  • Required mastered skills: MS-Excel, MS-PowerPoint, MS-Access, SQL and database mining knowledge
  • ECommerce experience a plus
  • Experience in Tableau, Visual Basic, and with advanced Macros a plus
101

Analyst, Operations Resume Examples & Samples

  • Experience in a role requiring the use of database tools (Teradata, SQL & Access) to query, research and troubleshoot issues. This includes Macro, Module and Visual Basic Programming experience
  • 2+ years work experience that demonstrates proficiency with Microsoft Excel and Outlook. Including Pivot tables, Graph and Chart development, VLookUp, Macro and Visual Basic Programming experience
  • BS/MBA
  • Network Modeling and/or advanced analytics experience
  • Project/Program Management Experience
102

Analyst, Operations Resume Examples & Samples

  • Strong background in credit card acquisition and process
  • Manage and strengthen Client Relationship
  • Responsible for daily, weekly, monthly reporting to Clients as per their requirement
  • At least 2 years TL experience
103

IS Senior Analyst Operations Systems Resume Examples & Samples

  • Understand the business function and technical areas
  • Analyze and define information and technical needs
  • Formalize scope and deliverables
  • Lead/Execute the deployment and localization of the global IS system solutions
  • Lead/Execute the design, build and deployment of the local IS solutions
  • Provide maintenance and support for local and global IS system solutions
  • Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solution and services
  • Participate in/Lead projects up to $1M
  • May supervise consultants
  • College/University degree in Computer Sciences / Information Systems or Engineering / Business Administration with additional certificates, degrees or experience in IS
  • 5 to 8 years in Information Services / Information Technology
  • Experience in pharma industry and/or medical devices manufacturing especially with production planning and MES/LES Systems
  • Experience in Computerized System Validation area
104

Analyst, Operations Resume Examples & Samples

  • In Sales Force, The ERT will need to be able to write clear and complete notes, and fill in all the fields with the required information for every case in which they handle
  • The ERT will need to communicate clearly and completely via email and Skype
  • The ERT will need to be able to read a customer’s email, decipher what needs to be done, and then answer all the customer’s questions clearly and completely
  • The ERT will need to be able to communicate with Fedex on shipping issues, claims, and intercepts. The ERT will need to understand how to submit orders for refunds, check the order to verify order amount and quantity of products received and check for charge backs. The ERT will need to understand promotion codes, how they work and how they are used
  • Meets KPIs of ACD time (metric to be defined); and a QA grade of at least 90% by adhering to the call handling process of gathering complete information, opening and closing spiels, customer service, enthusiastic and lively voice, English proficiency and first call resolution to provide quality customer service
  • Refers call replacements to Razer team for diagnostic purposes to insure immediate solutions/replacements are provided to customers
  • Attends trainings for product orientation and call handling skills to improve quality of customer service
105

Analyst, Operations Resume Examples & Samples

  • Personal handling of certain highly visible/strategic accounts
  • Handle escalation of issues from AR Reconciliation Analysts, customers, and other departments within SYNNEX, and will consult and/or escalate to Sr. Credit Manager if necessary
  • Handle emails and resolve issues submitted to the AR Recon Escalation mailbox
  • Review and approve debit / credit application requests according to established procedure and audit policy
  • Documentation and/or Review of China process work flow for accuracy as well as identify new task that will enhance production of Debit Review
  • Monitoring weekly performance reporting of team, ensuring SLA’s / KPI’s are met, and addressing any performance issues with the team
  • Ensure team workload distribution is appropriate for maximum performance
  • Develop and maintain strong relationships with team, peers, superiors, customers, and other departments
106

Analyst, Operations Omni Initiatives Resume Examples & Samples

  • Assists management with productivity measurement of operations by building and distributing accurate management reporting through Excel or similar applications
  • Participates in compiling information for store communication documents and best practice/training documents that assist stores in effectively executing Omni Initiatives activities both timely and accurately
  • Uses problem solving skills and performs ad-hoc data analysis to resolve issues in a timely-manner related to store workload, compliance, processing and/or shipping
  • Bachelor’s Degree in Business or equivalent experience required
  • 1-2 years retail stores experience strongly preferred
  • Excellent written and verbal communication skills with ability to communicate with all levels of associates, including VP-level executives
  • Must be able to work independently with minimal supervision, identify efficiencies, and own projects
  • Ability to manage multiple tasks and effectively prioritize work to ensure all deadlines are adhered to
  • Able to make sound decisions and considers customer-first before making decisions
  • Strong attention to detail and excellent organizational skills
  • Proficient with Microsoft Excel, Word and PowerPoint
107

Senior Analyst Operations Quality Resume Examples & Samples

  • Drives next steps/direction of various business analysis and interpretation of consumer data from multiple sources
  • Disseminates accurate, meaningful and relevant consumer and production information, to all levels of management in a timely fashion including, but not limited to, Quality, R&D, Supply Chain and the manufacturing facilities and Sales/Logistics in order to identify consumer trends and determine root cause of consumer complaints
  • Acts as primary consumer response analyst for Supply Chain driven metric and initiative evaluations ensuring timeliness, accuracy and value-added contributions
  • Effectively utilizes and manages analysis and reporting activities of the third party supplier
  • Acts a resource for internal clients by establishing a strong rapport with and servicing interdepartmental teams
  • Participates and represents consumer's reaction on key strategic task forces, cross functional teams and business meetings as required or deemed necessary
  • Act as the primary conduit for communication to and from the Consumer Affairs in regards to Quality and Supply Chain initiatives which impact the consumer experience
  • Partners with the Consumer Affairs team for any cross functional projects
  • Acts as a primary consumer data reporting resource (Cognos) for Campbell North America manufacturing facilities including training/coaching plant end users, creating templates and building analysis capability
  • Acts as a primary plant data reporting resource (Digital Cockpit) for Quality, R&D, Supply Chain and the manufacturing facilities
  • Maintains master data and supports plant in data entry integrity
  • Must have minimum basic excel skills. Intermediate preferred
  • Experience in COGNOS reporting tools or other reporting software strongly preferred
108

Senior Analyst Operations Resume Examples & Samples

  • Support / manage the design and development of process solutions to meet the agreed business requirements including management information requirements and mitigation of risks (via appropriate controls / reconciliations) within the technology / process solutions
  • Help define improvements for the bank in terms of Products & Customer / Colleague experience
  • Ability to work across different lines of business in Barclays and interact with a spectrum of people
  • Ability to map business requirements to tools / technology stacks
  • Working familiarity with tools like SAP, Teradata, Mainframe, COGNOS & ServiceNow
  • Importing, cleaning, transforming, validating or modelling data with the purpose of understanding or making conclusions from the data for decision making purposes
  • Production of test deliverables based on agreed testing methodologies
  • Provision of business analysis skills
  • Production and review of functional and non-functional specifications
  • Contributing to the maintenance, production & delivery of Front Line Support Continuity& Integration Management plans and goals including branch processes
  • Providing data analysis to support the delivery of the strategy, propositions & plans in order to maximise the function’s knowledge & intelligence
  • Handling of data management request through ServiceNow portal – prioritizing, manage SLA, generate reports on capacity planning, utilization, overruns
  • Maintenance of mainframe data, customer dedupe management
  • Proactively developing the necessary knowledge & skills needed to achieve successful delivery & provide accurate & current information/data & appropriate support to customers & colleagues