Operations Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

Noavatar-profile
EN
E Nader
Evert
Nader
818 Dedric Forks
Houston
TX
818 Dedric Forks
Houston
TX
Experience Experience
10/2016 – present
Philadelphia, PA
Operations Analyst
Operations Analyst
10/2016 – present
Philadelphia, PA
Operations Analyst
10/2016 – present
  • Coaching and developing staff including formal objective setting, performance reviews and providing ongoing and regular feedback
  • Works individually or with a team in recommending action, scheduling and planning projects, estimating cost and managing projects to completion
  • Prepares customers for implementation by planning and/or coordinating training, writing documentation and providing support
  • Problem Solving/Decision Making: Taking a well-ordered approach to solving problems and acting despite obstacles, resistance, or ambiguity
  • Act as the on-going liaison point between resourcing and the HR Shared Services team that supports recruiting and onboarding, driving process improvement
  • Assist in organizing, formatting, typing, proofreading and editing briefings, reports, and manuals
  • Employment functions including interviewing, hiring, coaching, counseling, performance appraisals/disciplinary actions and salary reviews for support staff
10/2012 – 05/2016
Houston, TX
Operations Analyst
Operations Analyst
10/2012 – 05/2016
Houston, TX
Operations Analyst
10/2012 – 05/2016
  • Payroll and staffing: Planning for, allocating, reporting on, and analyzing payroll expenses
  • Liaising with portfolio Managers, internal trading desks, global fund accounting hubs and brokerage community in resolving trade related issues
  • Supporting change by assisting in devising and implementing improved processes
  • Reviewing and controlling of the daily operation, ensuring adherence to procedures and controls and providing necessary data to senior management and clients
  • Completes Monthly Operating Report (MOR) for submittal to corporate operations engineering and Longview budgeting and forecasting module
  • Assist in reporting and data reconciliation in spares forecasting, costing, inventory, planning and other functions for service supply chain
  • May assist in designing, documenting, implementing, and monitoring of new products/processes
Education Education
Bachelor’s Degree in Business
University of Memphis
Bachelor’s Degree in Business
Skills Skills
  • Strong attention to detail, ability to connect the details back to the big picture and assess the impact
  • Detail-oriented with excellent organizational, troubleshooting, project management and problem solving skills with very strong attention to detail
  • Excellent analytical skills, including the ability to analyze and organize data with attention to detail
  • Strong follow-through skills, acute attention to detail, and highly organized
  • Advanced knowledge of Microsoft Office products, highly proficient with excel
  • Good attention to detail and ability to perform well in a fast-paced environment
  • Ability to meet deliverables and function calmly in situations of high stress and tight timetables
  • Computer proficiency - MS Windows, Word, Excel, Access, Powerpoint; including ability to create reports, graphs, flow charts, and pivot tables
  • Attention to detail, ability to multi-task, time management, self-starter and ability to function independently
  • Be highly motivated with a confident and professional attitude and possess high levels of attention to detail
Create a Resume
1

Operations Analyst Resume Examples & Samples

  • Preparing material for and minuting meetings for discrete projects in the CASS space e.g. adherence to new policy statements and preparing a daily dashboard for cascade to the CF10a's
  • Working with the CASS Adherence and Quality Assurance leads to analyse trends
  • Preparing regular 'health check' inventories based on information available from the wider team. Maintaining action logs and chasing to ensure prompt close out of critical issues
  • Assisting with quarterly control attestation and annual operating model review
  • Facing off to internal and external auditors to gather material. Organisation of ad hoc meetings and associated material
2

Operations Analyst Resume Examples & Samples

  • Controls all special tape and cartridge requests to meet critical processing deadlines while adhering to physical and logical tape security requirements
  • Executes real time recovery actions under the direction of the Senior Operations Analyst and/or Operations Shift Manager to resolve critical issues that may impact established service levels
  • Understands and follows security processes and understands how they apply to this role: Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
  • 1 to 3 years experience in the IT environment
  • Demonstrates basic knowledge of servers, OS and HW, systems applications, networks and platforms (Windows Server, UNIX Server, MVS, JCL, etc)
  • Is able to handle problems at times of a complex nature; Is comfortable with 12 hour or 8 hour shift rotation
3

Operations Analyst Resume Examples & Samples

  • Review of facility terms in order to determine collateral and borrowing restrictions necessary for Operational procedures
  • Correspond and process information from third party Custodians to insure that Credit Suisse’s interest in the underlying loans is perfected
  • Proficient Excel skills and comfortable using Excel spreadsheets
4

Operations Analyst Resume Examples & Samples

  • Support a high quality dispute resolution process
  • Produce & evaluate MI to support process
  • Relationship management – manage client expectations through direct client interaction
  • Collaboration – interface with other divisions and departments in implementing standards and processes to support effective management of counterparty exposure
5

Operations Analyst Resume Examples & Samples

  • Managing Engagements online tool ensuring all new engagements are reviewed within agreed timelines,
  • Performing triage on new submissions to ensure entry criteria for new work is followed and contains sufficient information to progress,
  • Following register and logging processes ensuring accurate records are kept,
  • Ensuring cases are routed correctly and within agreed timescales,
  • Contacting requestors to assist in cases where documentation fails triage escalating unresolved cases,
  • Providing support to the technology teams on the use of the Engagements online tool and the process,
  • Maintaining Engagement process and operational documentation,
  • Gathering data and monitoring process completion within pre-agreed timescales, flagging issues as required,
  • Compiling data for use in management reporting,
  • Continually improving the online tool and coordinating changes with development team
  • Relationship management across different teams
  • Supporting other activities: preparing relevant packs, reporting
  • 2 years of experience in an administrative role
  • Working experience in the financial industry (a plus)
  • Competency in use of Microsoft Office tools to manipulate and interpret data
6

Operations Analyst Resume Examples & Samples

  • The Operations Analyst will be the operational nucleus for all questions and concerns that sales may have about opportunities and currently live campaigns
  • Through a deep understanding of our inventory and product offerings the Operations Analyst will provide strategic recommendations on how to structure plans to achieve client goals and ensure repeat business
  • Take full ownership of their accounts to ensure efficient delivery and optimization as well as communication of any issues that may arise
  • Develop a thorough understanding of optimization and use problem solving and analytical skills in order to determine the most effective means of increasing ROI for the company and advertiser
  • Present of these findings will need to be prepared and delivered via email, group meetings, and/or conference calls
  • Provide forecasting reports and campaign status updates to relevant internal groups along with growth opportunities and out of the box ideas, to help drive key business decisions
  • Work most closely with internal groups such as with Publisher Services Account Management, AdSales Account Management, AdSales Strategy, Technology, and Product Management
  • Travel to in-person client meetings to help Sales strengthen relationships, identify client needs and help ensure excellent customer service
  • Effective at establishing and maintaining effective working relationships with managers and employees
  • Excellent quantitative, and analytical skills
  • Thorough knowledge of PC applications (especially Microsoft Excel)
  • Strong communication skills (both verbal and written)
  • Ability to respond to frequent pressure to meet deadlines when work speed and sustained accuracy are paramount
  • Bachelor’s degree in engineering, math, finance or related field required
  • 1 - 2 years of analyst experience
  • Advertising network or agency experience recommended
  • Experience in SQL and/or PHP a plus
7

Operations Analyst Resume Examples & Samples

  • Interact with Raymond James Financial Advisors, senior leadership within both PCG Investment Products and Private Client Group, and management at alternative investment fund partners to troubleshoot service issues including, but not limited to, new investments, commission payments, pricing, client statements, and redemptions
  • Learn and employ basic technological concepts (e.g., data structures and database design) in order to work with Information Technology professionals in implementing process improvement and risk mitigation projects
  • May help run the operational infrastructure of Raymond James proprietary hedge fund and private equity funds. In addition, the individual may support operational due diligence efforts on funds on the Raymond James platform
  • Engage Raymond James Financial Advisors, alternative investment Fund Sponsors, and many home office departments to holistically support all operational aspects of the Alternative Investment platform
  • Required to submit client investments to fund sponsors, conduct client suitability reviews on purchases, generate client trade confirms, update positions and valuations on client statements, pay Financial Advisor commissions, process redemptions, and maintain account performance details
  • Assists in orienting and training new team members
  • Basic accounting concepts
  • Client disclosure concepts and client confirms
  • All MS Office applications including an ability to work with more advanced Excel functions such as pivot tables and formulas
  • Organization and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines
  • Communicating effectively both verbally and in writing with detail and precision
  • Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases
  • Build solid, effective working relationships with others
  • Provide courteous, timely service when addressing customer questions and concerns
  • Convey information clearly and effectively through both formal and informal documents
  • Constructively work under stress and pressure when faced with high workloads and deadlines
  • Promote team cohesiveness, cooperation, and effectiveness
  • Perform all functions with limited supervisory support and with a high level of accuracy
  • Bachelor’s Degree or equivalent with a minimum of (3) three years’ experience
8

Operations Analyst Resume Examples & Samples

  • Communication as needed with the trading desk, middle office, finance and counterparties regarding positions, P&L, non receipts, escalations, etc is expected
  • Proficiency with numbers to ensure accurate loan commitments, trade pricing, and system entries are correct and meeting the industry standard calculations
  • Ability to work under pressure while working and responding well in a cross-functional team environment and a global process flow
  • Excellent communication (written and verbal) and PC skills (especially Excel)
  • Experience with credit documentation (e.g. Credit Agreement, Confirm, Assignment Agreement and Funding Memo)
  • Demonstrating innovation, assertiveness, and flexibility is key
  • Adapting well to ever changing business needs will serve the associate well
  • Organizational and excellent time management skills
  • There is a need to prioritize and perform multiple tasks
  • Prior customer service experience is helpful
9

Operations Analyst Resume Examples & Samples

  • Handle and monitor daily trade booking in local settlement and regional systems
  • Handle and monitor Client trade confirmation process
  • Handle and monitor daily trade settlements and securities movements in local settlement, clearing and depository systems
  • Perform daily nostro, deposit , trade reconciliation and all other reconciliations operated by the team
  • Coordinate with the custodian banks, offshore settlement team and other internal functions to resolve trade issues
  • Respond to queries raised from the different functions i.e. front office; controlling & accounting
  • Input and/or consolidate Operations MIS reporting
  • Proactively improve efficiency through process and/or system improvements in coordination with Operations Manager
  • Participate in system enhancement project by coordinating with the provider, Local IT for project preparations, requirement settings, UAT review and implementation preparations
  • Document up-to-date Operations procedures and control process to ensure process integrity in coordination with Operations Manager
  • Provide contingency back up to operational staff on the daily tasks
  • Ensure compliance with internal control processes and regulations
  • Escalate issue pursuant to established escalation procedures and analyzing business impact and propose resolutions
  • Maintenance of static data
  • Ensure preparation and submission of all regulatory reports on time
  • Handle Internal, Statutory & regulatory audit & inspection
  • Process all required internal reporting within prescribed timeline
  • Handle domestic client account opening request by submitting the request to Onboarding team for approval
  • Graduate in Business, Finance, or Commerce Stream with at least 3 years' experience in Malaysia Institutional equity operations
  • Fluent in English (written and verbal) and local language
  • Familiar with Front to back life cycle of Cash Equities
  • Experience in working in Global Broking House (Desirable)
  • Able to build network locally and regionally for effective handling of work
  • Able to handle multiple initiatives simultaneously and work under pressure
  • Evaluate and challenge both the requirements and solution to ensure the firm's resources are used in the most efficient manner
  • True team player with strong influencing skills
  • Expert in using MS office suits i.e. Word, Excel and Power Point
10

Operations Analyst Resume Examples & Samples

  • LSS Yellow Belt
  • Windows 7, Excel 2010, Power Point & Visio
  • Requirements methods: interviewing, data modeling, business process documentation & modeling
  • Different requirements methodologies: Use Cases, Unified Modeling Language, Waterfall Approach
  • Faciliatation Skills
  • Conflicts and issue resolution and escalation
  • Basic understanding of Advice Center Business applications/processes
11

Operations Analyst Resume Examples & Samples

  • Innovative, intelligent, hard-working, honest, proactive, and able to work in a fast-paced team environment
  • Excellent communication skills (both oral and written) and the ability to interact with individuals across various business areas within the organization as well as with senior management
  • Strong analytical and reasoning skills combined with good judgment
  • Aptitude for problem-solving and process improvement
  • Strong Microsoft Excel skills a plus
  • Extracurricular activities and academic endeavors demonstrative of strong interpersonal and leadership skills
12

Operations Analyst Resume Examples & Samples

  • Ensure securities transfer documentation is compliant, including client signature verification, callbacks, authority levels
  • Ensure client instructions are followed thoroughly avoiding any over delivery of positions or contacting the incorrect institution leading to potential loss
  • Coordinate settlement instructions with counterparts for all US and non US markets. US markets have standard instructions, non US Markets require indepth understanding and comprehensive knowledge of the securities processing environment. This includes being able to communicate with various counterparts for validity of instructions as well as ensuring timely settlement
  • Prepares approximately 5 - 10 internal/external securities transfers varying in dollar value, for processing in addition to first level processing in bank system based on documentation provided
  • Coordinates 50% of non US markets settlements instructions, assuring counterparts have valid details for timely settlement
  • Verifies all documentation submitted by clients have been completed as stated in procedures
  • Reconciles daily internal/external securities transfer communications received from internal / external clients to transfers
  • Mininum 4 years experience in securities settlement and processing
  • Strong knowledge of securities processing and settlements
  • Must be able to adapt to the changing needs of the business
  • Sufficient technical skills to fully understand the various features of securities and its implications to the business and the clients
  • Excellent organization skills with attention to detail, combined with the ability to take complete ownership of issues, work independently with confidence and deliver to deadlines in line with expectations
  • Minimum of a BA/BS degree in Business Administration, Finance, or related field
13

Operations Analyst Resume Examples & Samples

  • Professional with experience on multiple projects with multiple interfaces and/or 3rd parties
  • Service oriented
  • Branch Experience or similar
  • Application knowledge
14

Operations Analyst Resume Examples & Samples

  • Act as a liaison between Technology Department and Risk/strategy team
  • Complex business rules coding and authoring (reviewing and implementing internal system scripts ex:: bureau elements)
  • Business regression testing/Corporate release (project) support
  • Support our data entry and credit decision platforms from a systems perspective
  • Required to work in backend Database and log files utilizing XML, Oracle SQL Developer and SOAP UI
  • Responsible for Project management interface/initiation, triaging and fixing production issues and workflow/process management
  • Provide consulting expertise including the identification of impacts, development of business requirements, User Acceptance Testing, and communicate impacts brought about by the project parameters
  • Must be flexible – working ‘non-core’ hours when required to support strategy installs/corporate releases or production issue resolution
15

Operations Analyst Resume Examples & Samples

  • Creation and maintenance of fund models
  • Bachelor’s degree with 1-2 years of relevant work experience
  • Knowledge of CLOs and/or other structured products is a plus
  • Organized, detail oriented and extremely thorough with strong problem solving skills and demonstrated ability to take initiative
16

Operations Analyst Resume Examples & Samples

  • Ability to multi-task and prioritize duties
  • Strong organizational and time-management skills
  • Effective written, oral and interpersonal communication skills
  • Ability to build and maintain professional relationships with clients and internal team members
  • Ability to work under deadlines and at a rapid pace
  • Demonstrates problem solving, analytical and critical thinking abilities
  • Technically proficient in Microsoft Office products
  • 2-5 years’ experience in a financial services firm
17

Operations Analyst Resume Examples & Samples

  • Responsible for day-to-day support to Business Units (BU) and their supporting areas
  • Effectively manage a moderate number of applications i.e. business rules, processes etc. to be able to provide solutions and support during production problems
  • Identify application deficiencies and provide / recommend solutions to the support team and BU
  • Proactively seek opportunities for process improvements
  • Participate as a SME in project/development work
  • Participate in project walkthroughs to assist with the transition of projects from development to support
  • Provide input to change requests as required
  • Provide application demonstrations as assigned
  • Conduct accurate and timely investigation of issues to ensure that the Service Level Agreement (SLA) is not compromised
  • Responsible for tracking all work requests (Problem Tracking Records (PTRs), System Change Request (SCR), Investigations, Work Items) and maintaining accurate details and priority ratings
  • Responsible for creating accurate and complete requirement documents for PTRs and SCRs being worked on
  • Responsible for follow up on all PTRs and SCRs opened to ensure that the Technical and Quality Assurance (QA) Teams adheres to the change management process
  • Professional experience on multiple projects with multiple interfaces and/or 3rd parties
  • Business knowledge
  • Communication Skills (P)
  • Facilitation Skills (D)
  • Presentation Skills (D)
  • Risk Assessment & Quantification methodologies (D)
  • Conflicts and issues resolution and escalation (P)
  • Business line(s)’ business applications/ processes (E)
  • Knowledge of relevant technology (B)
  • Knowledge of IT Standards, Methodologies, SDLC, CMM, PMF and audit requirements (D)
  • Knowledge of Microsoft Office products. (P)
18

Operations Analyst Resume Examples & Samples

  • Process activity in Wall Street Office and Aladdin databases
  • Research breaks
  • Serve as liaison between administrative agent banks and custodians
  • Complete ad hoc projects as needed
19

Operations Analyst Resume Examples & Samples

  • To support the functional units within Collateral Management in the mitigation of credit risk by the implementation and maintenance of a robust control framework
  • To act as a regional representative for the ICAP attestation process
  • To monitor and mitigate operational risk within Collateral Management through the various risk forums, ensuring all issues have been actioned and have appropriate commentary
  • To work with other Control representatives across the globe to prove the integrity of the subledger
  • To work with other Collateral Management functions for audit, review, or other queries from external departments and agencies
  • To act as face off for the Risk and Regulatory Management function
  • To work with the offshore Control team to optimise their performance and delivery
  • To assist the Controls manager in the reduction of outstanding exceptions, and to work on root cause analysis for these
  • To be the specialist and support existing Controls and to assist in the build of new Controls as identified
  • To provide global risk reporting for Americas-owned controls
  • To take on and streamline existing onshore processes to make suitable for offshoring
  • To participate in projects and initiatives on risk mitigation, process improvement and business integration
  • Need to be resilient and develop good working relationships with UBS internal clients/colleagues of the Investment Bank and Wealth Management, primarily in Sales & Trading, Compliance/Control, Credit Risk and Trade Support
  • An understanding of Derivative products; Actual working experience of these products would be a distinct advantage
  • Need to be able to multi-task and be self-motivated
  • Having good IT skills would be beneficial
20

Operations Analyst Resume Examples & Samples

  • Review existing on-boarding process to restrict U.S investors & identify any changes in the residency of an client
  • Adjustment of on-boarding process Policies and Procedures to ensure it prohibits U.S. investors
  • Assessment of current investors to ensure there are no U.S. investors & if found, work with the business to develop a plan to remove the client from the fund (if permitted under fund governing documents and if required)
  • Review of existing products to ensure they are sold predominantly through public offerings outside the U.S
  • Document how the fund is organized and offered to customers of the banking entity’s fiduciary or investment advisory services
  • Build reporting to ensure staff involved in sponsoring and distributing the fund are located outside the U.S
  • Act as a business resource as required and support National Office in implementing changes
21

Operations Analyst Resume Examples & Samples

  • Responsible for creating nightly production job schedules
  • Responsible for screening user requests to ensure that all requested information is supplied
  • Responsible for preparing correct run sheets for user requests
  • Responsible for maintaining the accuracy of information in job scheduling data base
  • Responsible for maintaining calendar entries as defined by Corporate closing periods
  • Responsible for creating new job schedules by writing code to initiate calendar, predecessor/successor relationships
  • Responsible for the coordination of the Change Control documentation
  • Responsible for conducting the Daily IR Meeting
  • Responsible for the implementation of all Production Changes
  • Responsible for the migration of production code from user/test to production environments on multi platform environments
  • Manage external resources to provide software modifications/upgrades to existing and new Data Center software
  • Create Data Center software process flows and job dependency flowcharts
  • Provides second level fix/break support to Computer Operations
  • Responsible for Data Center utility software support/upgrades
  • Capable of substituting for the Operations Supervisor
  • Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation or education
  • Debugs and revises scripts and programs as required
  • Creates and performs data base/file backups for a multi platform environment
  • Creates and performs data base/file restores for a multi platform environment
  • Coordinating task lists, meetings, and documentation in support of major data center outages
  • Responsible for the procedures/schedules/sessions controlling the upload/down load of data to the Retail environment on a daily basis
  • Work as a member of the hardware upgrade/replacement team
  • Work as a member of the Data Center infrastructure upgrade/replacement team
  • Work as a member of the Disaster Recovery team
  • Work as a member of the Application upgrade team
  • Assist with audit research as required
  • Assist with hardware asset tracking
  • Pc principles
  • Tivoli experience highly preferred
  • Midrange operational expertise
  • Operating Systems Installation and Configuration Procedures
  • Principles and methodologies of Network Equipment (including routers, hubs, switches, bridges, servers and all related equipment and hardware)
  • Technology Design in Infrastructure Management
  • Infrastructure management software knowledge/support
  • Backup and recovery techniques
  • Backup and recovery software knowledge/support
  • Software distribution and design Principles
  • Configuration management tool knowledge
  • Media tracking software knowledge/support
  • Technical Writing and Documentation
  • IT Lifecycle Concepts
  • Database Management Principles and Methodologies
22

Operations Analyst Resume Examples & Samples

  • 3-5 years of total business experience within Operations or other back office function within a Hedge Fund
  • Bachelors Degree (preferably in Accounting, Finance, Engineering or Computer Science)
  • Experience with FI OTC derivatives, FI, FX, Futures and equity
  • Understanding of International markets and macro products
23

Operations Analyst Resume Examples & Samples

  • Reviewing client profiles at onboarding to ensure conformity to minimum AML/CDD standards, producing client document requirements and due diligence analysis
  • Provide advisory support to the business with regard client identification and onboarding requirements
  • Conducting Enhanced due diligence on high risk clients using various tools (Factiva, Lexis, Worldcheck, etc.)
  • Proactively identifying & mitigating potential issues on onboarding or other related processes
  • Conducting investigations and escalating suspicious negative news on clients
  • Execute OFAC screening on clients and relevant third-parties
  • Actively participate in implementing any new guidelines
  • Co-ordinate projects and prioritize deliverables to meet timelines efficiently, and adapt quickly to changes in priorities
24

Operations Analyst Resume Examples & Samples

  • Rotational frontline second level support for incoming system, batch and user related calls
  • Solve user and system generated incidents with limited assistance
  • Implement production support requests
  • Triage production and non-production issues. Ensure all incidents are documented
  • Resolve JCL errors, restarts and escalate issues that require assistance
  • Complete routine and non-routine work accurately at a pace appropriate to service levels and team averages
  • Evaluate all operating system functions, identify system/scheduling bottlenecks and respond or escalates accordingly
  • Ensure SLA's are met for the current processing cycle. Coordinate, communicate and escalate with other staff, departments or business units as appropriate
  • Implement documented change to system and batch applications with little direction
  • Perform advanced exception monitoring and basic interrogative manual monitoring
  • Work with first level 3rd party and vendor support teams to resolve basic system issues
  • Participate successfully on a project team with minimal assistance
  • Participate successfully on technical triage, SWAT, CIP and post incident review meetings
  • Follow and ensure all policies, work procedures, instruction, compliance regulations, and safety rules are adhered to
  • Skills in both verbal and written communication
  • A motivated person able to manage routine and non-routine work with limited direction
  • Understanding of, ability to create and capacity to teach basic documented procedures
  • Ability to suggest process improvements and implement with guidance and approval
  • Ability to follow detailed and non-specific procedures with a high degree of accuracy
  • Ability to positively interact with team members, AGT teams and business customers
  • Understanding of all related operating system functions including mainframe systems
  • Ability to identify system and scheduling bottlenecks and respond or escalate accordingly
  • Ability to ensure success of all departmental SLA's
  • Displays aptitude for logic, problem solving skills and maintain composure in a variety of situations
  • Understanding of the implications of change to system and batch applications. Can make critical changes and has full understanding of the change process
  • Comprehensive behavioral and technical skills
  • Exhibits regular, reliable, punctual and predictable attendance
  • Understanding and application of problem prevention, problem resolution and monitoring concepts
  • Understanding and application of Disaster Recovery concepts
  • Intermediate knowledge of TSO/ISPF, SDSF, mainframe subsystems and batch scheduling platforms
  • Basic knowledge of z architecture
25

Operations Analyst Resume Examples & Samples

  • High school diploma or equivalent. Bachelors or Associates degree would be considered in lieu of experience
  • Typically 3+ years prior related experience
  • Eye-hand coordination, manual dexterity, and strong attention to detail is essential
  • A solid understanding of operating system used
26

Operations Analyst Resume Examples & Samples

  • Lead and drive the gathering of operational metrics and insights into our global service organization, with minimal guidance and a constant focus on improving our capabilities and results
  • Determine key data sources and data interdependencies within the organization, to ensure all relevant parameters are considered to gather insights
  • Create ad-hoc analyses as well as complex models that yield clear, tangible metrics for performance assessment, improvement, and alignment
  • Be able and ready to respond to urgent inquiries with fully accurate, well-structured summaries of insights within very short periods of time
  • Be competent and super motivated to build a large-scale and granular reporting environment together with key stakeholders from IT, business intelligence, business operations, and management
  • Be able to drive operational insights and be pivotal in executing the implementation of operational improvements
  • College/university degree in Statistics, Quantitative Economics, Operations Research, Computer Science, Engineering, or equivalent
  • 2+ years of business analytics, business intelligence, or financial modeling background
  • Affinity to and experience with automotive processes, process management, operations strategy, and technology a plus
  • Proven experience developing well-structured data reports that highlight insights, rather than complexity
  • (Internal) customer orientation and great problem-solving skills required
  • Experience working with technical specialists required
27

Operations Analyst Resume Examples & Samples

  • Analyze financial statements and operating data reports
  • Forecast future trends based on analysis of current performance
  • Identify financial and operating trends including revenue and expenses by portfolio, region, sub-market and property levels
  • Gather, review and analyze key operations data including rent growth, occupancy, availability, lease terms, traffic volume and sales ratio to determine relevant data
  • Develop relationships and share resources with Business Intelligence in order to ensure parity with overall company objectives and metrics
  • Cultivate networks with Operations, Marketing, Training, Maintenance and other departments in order to anticipate and develop critical KPIs to support key organizational decisions
  • Assist in the identification and underwriting of value enhancement opportunities within the portfolio
  • Develop reports as needed on a weekly, monthly, quarterly and annual basis
  • Make and document recommendations
  • Meet with key decision makers to help identify effectiveness of processes as a result of implemented metrics
  • Strong financial and analytical skills
  • Ability to work independently and to understand and anticipate needs of constituents
  • Business mathematical and analytical skills
  • Experience with Business Intelligence tools (current platform is Hyperion)
  • Computer proficiency (Excel, Power Point, Outlook and Microsoft Word) with advanced Excel skills
  • Ability to interface with multiple departments
28

Operations Analyst Resume Examples & Samples

  • Build and maintain strong relationships with internal VMware departments worldwide to leverage the corporate infrastructure
  • Function as PSO Credits subject matter expert in partnership with offshore team members
  • Oversee key operational aspects of PSO Credits maintaining and enhancing global processes and quarterly close
  • Proven success at identifying and driving process improvements, project management, problem-solving, and delivering high-touch customer support in a global environment
  • Strong attention to detail, strong communication, and presentation skills
  • Creativity, initiative, high energy level
  • Experience in large, rapidly growing global businesses
  • Effective communication skills with all levels of management
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
  • Minimum of 2 years professional experience in a customer support, high-tech or professional services finance or operational roles
  • BA/BS required; business, accounting, or related discipline preferred
29

Operations Analyst Resume Examples & Samples

  • Produce key operations reports regarding labor, labor variance, hour’s variance, scheduling and scheduling efficiency, labor/schedule optimization, and overtime
  • Produce and report specific labor and labor schedule tests and analysis to operations and finance leadership that help inform and course correct philosophy and direction
  • Use, understand and provide input for labor scheduling tool (People Matter) to help optimize utilization of the tool by end users and leadership
  • Involved in the weekly, monthly, and annual forecasting labor and SG&A processes for the finance team
  • Provide insights and analytics to the proper teams that help in critical decision making and communication to field leaders
  • Additional degree in Computer Science preferred
  • Minimum of three years analytical experience, preferably in a multisite organization where labor efficiency can be measured at the unit level
  • Proficient at financial modeling
  • Knowledge with and of labor modeling to ensure optimization of current expense
  • Conducts financial forecasting on a regular basis to reduce and inform monthly or annual variances
  • Matrix organization experience
  • Proficiency with Excel office (v-look up, pivot tables) a must
  • BPC and/or Hyperion Essbase database experience preferred
  • General use of Microsoft Outlook products
  • Experience with and ability to query in SQL
  • Comfortable with running routine reports as necessary
30

Operations Analyst Resume Examples & Samples

  • Partner with peers to identify areas of improvement within the IT department and the company-at-large, providing solutions in the form of new standards and procedures
  • Triage reported problems to determine the most efficient manner of resolution
  • Simulate or recreate operating difficulties, recommending system modifications and communicating with other IT departments to correct core issues
  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same
  • Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first
  • Associate’s or Bachelor’s Degree in Computer Science, Information Technology or a related field
  • Experience with Application Security
31

Operations Analyst Resume Examples & Samples

  • Work hours Tuesday 12pm – 9 pm – Saturday 12pm – 9 pm EST
  • Strong prioritization skills - ability to work multiple events at one time
  • Knowledge of Linux and UNIX systems
  • Knowledge of all Windows based systems
  • Knowledge of Internet applications (FTP, telnet, SSH, etc.)
  • 2 years of corporate IT experience
  • Working knowledge of all Microsoft Applications
  • Excellent communication skills, oral and written
  • High ability to learn – ability to grasp new technologies quickly and produce best practice results
32

Operations Analyst Resume Examples & Samples

  • Proactively identify system and production issues impacting call operations. Analyze and communicate any potential impacts to call operations to Business Consultant
  • Support and track system and production issues. Identify trends and root cause that would assist to develop processes that would improve our stakeholders experience
  • Partner with the Information Technology department and business areas during to resolution of incident tickets related to production processing, report applications and system output
  • Identification of workaround processes that may be needed until permanent fixes can be implemented or deployed
  • Develop and maintain key relationships with all impacted business areas
  • Actively participate in assigned project work and support other call center projects and initiatives, as needed
  • Working knowledge of GCP/CCP, PBS and CI
  • The ability to collaborate with other departments
  • Ability to handle multiple tasks and deadlines and work in an environment with shifting priorities
  • The ability to adapt and embrace change
  • Self-starter and problem solver
  • Must be meeting or exceeding goals in current role
  • Knowledge of CAS, PFP, E-billing, SoEasi, OHBP
  • Knowledge of HumanaOne medical products
  • Understanding on CA Service Desk Manager tool, CSS Help Desk process, Telecom
  • Prior experience developing or improving processes
  • Data analytics driven
33

Operations Analyst Resume Examples & Samples

  • Develops and maintains integrations between Service Now and other systems. Works with the offshore team to assess and prioritize new Service Now development work. Skill in HTML, Javascipt, XML, and JSON will be required
  • Deploy and maintain various Linux-based operations and development tools like JIRA, Github Enterprise, Dynatrace and Graphite. Shell scripting and dynamic language (Perl, Python, Ruby, etc.) experience key
  • Work with experience with good operations practices including Change, Incident, Problem and Configuration management
  • Utilize excellent written and oral communication skills to lead the integration of projects into operations including instrumentation, automation, work flow standardization, and methods/procedures
  • Articulates technical concepts using easily understandable business language
  • Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead
34

Operations Analyst Resume Examples & Samples

  • *Strong MS Office Suite Experience
  • *Solid Data Analysis
  • *Reporting Skills
  • *Deadline Focus
  • *Excellent Communication Skills
35

Operations Analyst Resume Examples & Samples

  • Ensures supervision and oversight on Client set ups for line of credit facilities in the credit systems and confirmations that all required credit documentation is complete
  • Leads production of quality documentation and edits, cross-regionally, on all standard and non standard loan types, including but not limited to: Unsecured, Real Estate (footprint and non-footprint states), Marketable Securities, and Business Assets and Titled Collateral
  • Ensure compliance to Private Banking guidelines/policy and Federal Lending Regulations (FSA, Basel II, FIRREA, Reg Z., MDIA)
  • Encourages practice & usage of all available resources to find, review, and set-up loan covenants, and use the information to prepare quality Covenant Agreements and Loan Agreements
  • Reviews current and all pending exceptions to covenant agreement terms that occur. Confirms their accuracy and proactively could identify an appropriate resolution prior to escalation to extended team members to highlight to Underwriters and Bankers for resolution
  • Ensures all credit risk recommendations and mitigations are implemented
  • Partners and encourages his team to liaise and partner with Capital Advisors and Analysts to capture terms and conditions stipulated in the credit approval and legal documentation into the corporate credit platform (via ARC)
  • Coordinates with his team and global partners with all aspects of portfolio management on a daily basis including, but not limited to, maturing facilities, client annual reviews, unlinked outstandings, overlimits, temporary facility extensions or increases, document exceptions, covenant exceptions
  • Manages market and LOB transfers as clients and facilities are moved to new markets or to other LOBs outside of PB
  • Create Legal and the Credit File and Compliance Deal Folders for all facilities within Deal works and file completed ARC proposals
  • Master CRRT and CWS reporting to support data and analytical needs
  • Responsible for maintaining critical Client credit data in Corporate Systems
  • Support Credit and Capital Advisory requests for targeted data summaries and portfolio risk analysis. Receive and review pre/post closing legal packages, comparing the legally documented terms and conditions to those stipulated in the credit approval memo and ARC, ensuring accuracy. Create / contribute transmittal / QCC when appropriate
  • Candidate should possess strong knowledge of banking operations
  • Leadership skills to drive discussions and lead the group
  • Relationship building with diverse groups and senior executives
  • Have an affinity or ability for systems thinking
  • People management experience and Client focus
  • Control orientated and Risk awareness
  • Degree in Business Administration or Chartered Accountancy or Law or Chartered Secretary with 4 years of work experience else 6 years of work experience
  • Any additional professional degree will be an added advantage
  • Understanding of credit concepts
  • Understanding of derivatives, FX and participations/syndications
  • Understanding of credit legal issues and be able to quickly determine sensitivity to business risk
  • Understanding of TQMI or six sigma certification will be an added advantage
36

Operations Analyst Resume Examples & Samples

  • Define, measure, and report strategic goals and top operational KPIs
  • Develop data infrastructure (ETLs, data models, and reports) and tools to make analytics easier and more effective
  • Take advantage of massive amounts of structured data to understand how to improve our business success and our teams’ efficiency
  • Be a thought leader and have experience with 4+ years of experience in business strategy, finance, engineering, or analytics
37

Operations Analyst Resume Examples & Samples

  • Minimum of 2 years’ experience of gained in an operations role within the Investment Management arena
  • Broad understanding of trade support, settlements, client valuations, data quality, corporate actions, client payments, and dividends
  • Excellent client service – to exceed the expectations of external and internal clients through the quality of customer service, meeting their needs and demonstrating the added value of the service provided
  • Attention to detail – to ensure that information is correctly processed and that work complies with relevant internal/external rules
  • Commitment to deliver a high quality of service to both Clients and Portfolio Managers
38

Operations Analyst Resume Examples & Samples

  • Undergraduate degree: Major/Minor Computer Information Systems, Geographic Information Systems (GIS), Mathematics, Business Administration (emphasis in Operations Management, Statistics or Finance)
  • 3-4 years general business experience in consulting, operations, product management or project management roles
  • Ability to interface with senior managers; Strong oral and written communication skills
  • Ability to multi-task in a fast-paced environment while meeting critical deadlines
  • Ability to process and analyze large amounts of data to support project planning efforts
  • Ability to form and maintain relationship with key stakeholders and internal clients
  • Strong working knowledge of MS Excel, Project and Access Applications
  • Strong analytical, problem solving and negotiation skills
39

Operations Analyst Resume Examples & Samples

  • Documentation Preparation and Review
  • Client & Facility Set-up and Maintenance
  • Annual Review Coordination
  • Exception Tracking & Escalation Coordination
  • Data Report Generation
  • Data Entry and Quality Review
  • Vendor Work Ordering & Invoice Processing
  • Covenant Process Coordination
  • Application Folder Maintenance
  • Collateral Monitoring
  • B.A., B.S., in relevant field
  • Minimum 4 years prior experience in a related position
  • Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
  • Prior exposure to traditional credit products and traditional credit product loan documentation a plus
  • Experience using the Credit Risk Infrastructure tools and applications (ARC, EN, SRGT, CRRT, OWL, SELM, etc) a plus
40

Operations Analyst Resume Examples & Samples

  • Manage Security Account Vendors (Inventory Management, Invoicing, New Orders, etc.)
  • Purchasing Support for All Stores, DSMs, and RSMs (Supplies/Security)
  • Sourcing for all Security Items for Stores
  • Adherence to Security Budget/Projection
  • Worn and Damage, Purge, & RTV
  • Distribution of Barcode Requests to Stores
  • Compose and Coordinate Field Communications (Outbound Transfer Sends, Closing Store Transfers, etc.)
  • Operations Manual and General Operations Policy and Procedures
  • UPS Campus Ship and Quantum View
  • Misc. Operations Projects and Reports
  • Partners with supervisor on RFPs for security and other vendors in order to get best prices for quality services
  • Liaison for Sales Audit, Inventory Control, Banking & Loss Prevention
  • Manage Security Guards and Armored Cars for Stores
  • Works with Retail Operations team and other corporate and store partners
  • High School degree or equivalent. Bachelors Degree preferred
  • Creative thinker
  • Multi-tasker
  • Strong problem solving and conflict resolution skills
41

Operations Analyst Resume Examples & Samples

  • Collecting and analyzing data on service operations,
  • Keeping track of vital operations statistics including usage, staffing and costs,
  • Working with the VP on forecasting key operational variables,
  • Providing operational information to other business units,
  • Providing support in various administrative management tasks,
  • Preparing reports for the executive management,
  • Other duties as assigned by Supervisor
  • Working knowledge of SQL &/or MySQL skills required
  • Two plus years in education, assessment industry or project management experience
  • Computer proficiency - MS Windows, Word, Excel, Access, Powerpoint; including ability to create reports, graphs, flow charts, and pivot tables
  • Knowledge and experience with workforce management systems, such as Aspect or Verint highly desired
  • Excellent organization skills required
  • Working remotely from a Washington DC location with periodic meetings at the Pearson Washington, DC Office.*
42

Operations Analyst Resume Examples & Samples

  • Payroll and staffing: Planning for, allocating, reporting on, and analyzing payroll expenses
  • Performance: Develop tools and analysis that help field leaders identify trends and drive performance and effectiveness
  • Provide reporting and analytics around business metrics and goals
  • Continually evaluate current state and recommend areas of process improvement – identifying any risks, gaps and potential weaknesses
  • Ability to articulate conclusions and recommendations to the leadership team
  • Develops integrated revenue/expense analysis, projections, reports and presentations
  • Runs ad hoc reports based on business needs
  • Reviews and provides data concerning market trends
  • Strong knowledge of retail operations and previous experience with a high growth retailer is highly preferred
  • Quantitative analysis, regression modeling analysis and strong business statistics skills. Superior analytical skills, quantitative skills and problem solving skills
  • Demonstrated track record of project management
  • Must be highly proficient in MS Office: Word, Excel and PowerPoint
43

Operations Analyst Resume Examples & Samples

  • Troubleshoot/ resolve operations issues independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails
  • Problem-solve escalated issues, including more complex exceptions referred from others
  • Escalate all unresolved processing issues to the appropriate level, as per guidelines, including system, software and hardware failures
  • Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts. Change work plans within pre-determined deadlines
  • Act as SME for area of expertise. Provide advice in the completion of processes within established guidelines and procedures
  • Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls
  • Strong understanding of the business unit’s risk and regulatory requirements
  • Proficient skills & knowledge of departmental systems and applications – Trust / CRIMS / Pacer / Global Plus / ADP / Bloomberg / Excel / Access Database / Power Point
  • Strong investigation skills
  • Good coaching and training skills
44

Operations Analyst Resume Examples & Samples

  • Proficiency in Microsoft Office Suite - Outlook, Word, Excel, PowerPoint
  • Excellent Communication - Written, Oral
  • Bilingual - Korean, Japanese, Portuguese, Thai, Taiwanese, or Mandarin
  • BS/BA Degree in Business/Accounting/Finance
  • Intermediate/Advanced Access and Database Management
  • Comfortable working with complex Financial Products and Systems
  • Oracle application experience
  • SAP/eLedger
45

Operations Analyst Resume Examples & Samples

  • Maintain licensure database to ensure all care managers have required active licenses for the state(s) their members are located
  • Improve existing processes to maximize efficiency
  • Assist Managers with policy interpretation by conducting necessary research and addressing appropriate processes that may be impacted
  • Maintain the necessary databases for day to day business functions. Requires very detailed database management to ensure accuracy for reporting (heavy excel use)
  • Collaborates with other business partners to improve processes both internally and externally
  • Continuously looks for process improvement opportunities, including new process and communication opportunities within all departments of Humana
  • Tracks and reports all requests to ensure compliance and quality standards
  • Maintains necessary communications to all parts of the business
  • Responsible for collecting and documenting business requirements for reporting and analysis initiatives
  • Query appropriate data from relevant data sources
  • Identify and troubleshoot data anomalies and irregularities in process/procedure
  • Understand and communicate technical and business aspects of data management and information support
  • Develop and establish strong and effective working relationships with Clinical Program leadership and other departments (Analytics, IM, CGX, Operations Leadership, Training/On-Boarding etc.)
  • Produce Adhoc analysis and reports in an accurate and timely manner as appropriate
  • Strong analytical capabilities and analyzing data information
  • Understand and present data from several sources
  • Ability to explore databases, identify relationships and validate sources
  • Ability to work closely within a small team or independently
  • Self-motivated with an ability to manage multiple priorities and work under pressure to meet deadlines
  • Advanced level of knowledge with Microsoft Excel
  • Ability to create and present PowerPoint presentations to business leaders and vendors
  • Excellent customer service skills along with written and verbal communication
  • Bachelor’s Degree in Business, Computer Science, Mathematics, Statistics or related fields
  • Experience working with large databases in a healthcare environment
46

Operations Analyst Resume Examples & Samples

  • 2+ years of total Business experience within Operations or other back office function within a Hedge Fund
  • Experience with Fixed Income OTC derivatives, Fixed Income, Foreign Exchange, Futures and equity
  • Degree in Accounting, Computer Science, Engineering, Finance, and/or a related field
47

Operations Analyst Resume Examples & Samples

  • Work with managers, administrators and prime brokers to resolve issues
  • Verify daily P&L on securities such as equities, futures, FX forwards and swaps
  • Review weekly/monthly % returns for all UCITS and managed accounts
  • Prepare wires for all entities
  • Monitor excess cash/collateral, counterparty exposure and ISDA terms
  • Review monthly NAV from the administrator which includes checking bond interest accruals, dividend accruals, cash and market value breaks
  • Assist with quarterly regulatory filings (Form PF, CPO-PQR, AIFMD, etc.)
  • Assist with the year-end audit which includes confirmations and valuation reviews
  • Bachelor’s Degree required, preferably with concentrations in Finance/Economics
  • 1 to 3 years Hedge Fund Industry experience
  • Experience in Financial Analysis
  • Strong analytical skills with ability to evaluate issues, and propose and implement solutions with consideration for all downstream implications
  • Must have working knowledge of general business, computer skills and performance analysis techniques
  • Proficient in Microsoft Word, Excel, Outlook and PowerPoint
  • Advanced MS Excel skills (VLOOKUP, SUMIF, Pivot Tables, Charts)
  • Detail-oriented and organized; experience in project management
48

Operations Analyst Resume Examples & Samples

  • All asset movements processing for Prime Services clients as requested by Client Services Representatives which include Wire transfers, Security receipts/deliveries, and executing journal entries
  • Front office queries resolution
  • Reconciliation of daily bookings and control checks
  • Monitoring client activity on CS Plus Online platform assisting with all exceptions
49

Operations Analyst Resume Examples & Samples

  • Processing of bank loan-related transactions in the portfolio management and related systems
  • Creation of new assets in security master
  • Communication of trade settlements and loan restructures to custodian banks
  • Compilation of loan pricing data to support various internal and external parties
  • Bachelor’s degree with 0-1 year of relevant work experience
  • Familiar with bank debt and fixed income securities is a plus
  • Knowledge of Wall Street Office, Aladdin, Excel, and Bloomberg is a plus
50

Operations Analyst Resume Examples & Samples

  • Bachelor’s Degree in Accounting, Finance and/or related field
  • Understanding Financial Markets and Products
  • Hedge Fund or Financial Accounting experience
  • Working knowledge of Geneva, Eze, Bloomberg, and Microsoft Excel
51

Operations Analyst Resume Examples & Samples

  • Provide desktop support to all offices in the market
  • Coordinate with the local/regional/international service delivery teams for customer support
  • Manage and co-ordinate with 3rd party IT support staff in providing support to clients
  • Work with regional staff in co-ordinating with Network Services and other support groups
  • Where appropriate, support the operations of voice communications systems
  • Maintain the inventory records of all IT hardware and software in the asset management system
  • Perform desktop software training functions, either directly or through 3rd party vendors &/or CDT material
  • In co-ordination with applications development and network services, support the installation of all required applications
  • Support Executives' requirements related to home, handheld or mobile computing requirements
  • Update and maintain "Service Tickets" in Client Support databases
  • Enforce corporate standards for hardware and software procurement and operation
  • Enforce compliance with various legislative requirements across the Asia Pacific Region
  • Ensure compliance with legislative requirements on software licencing
  • Review outstanding tickets assigned to individual to be reviewed, updated and reported
  • Relevant tertiary qualification
  • Excellent communications with keen technical understanding of appropriate Helpdesk and LAN/WAN technologies
  • Experience in service provision
  • Minimum of 2 years relevant systems support, helpdesk, training or other computer related experience
  • Experience with Windows OS and MS Office is a must
  • Experience with Apple systems is an asset
  • ITIL certification is a plus
  • Fluency in spoken and written English and Chinese are mandatory, Mandarin is an asset
52

Operations Analyst Resume Examples & Samples

  • Research and prepare all Manual Invoice Requests
  • Research and prepare Credits/Allowances
  • Process Storage Charges
  • Maintain Monthy Shipping and On Order Report
  • Analyze Price Exception Report to ensure proper invoicing
  • Resolve all pricing discrepancies with licenssees and production
  • Work with Licensees and Sourcing to resolve all Product Claims
  • Resolve system issues
  • Support Sales, APC, and Production teams with any operatonal issues
  • Special projects
  • 3+ years prior work experience in a related field
  • Extremely organized
  • Knowledge of ACS
  • Knowledge of Excel
  • Prioritize
  • Intermediate mathematical skills - Ability to calculate figures such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic algebra and geometry
53

Operations Analyst Resume Examples & Samples

  • Create reports in support of internal and external market participants
  • Review and maintain security master templates in Wall Street Office and Aladdin databases
  • Serve as liaison between analyst and rating agencies to facilitate ratings process
54

Operations Analyst Resume Examples & Samples

  • Bachelor's Degree in Finance
  • 5 years buy-side experience with global equity trade settlement
  • Knowledge/experience with Omgeo CTM/Global OASYS
  • Organized, quantitative, and detail-oriented
  • Superior computer skills
  • Knowledge of Eze Castle/Advent Axys
55

Operations Analyst Resume Examples & Samples

  • Support in the development of new planning and reporting systems
  • Identify variances
  • Budgeting and forecasting
  • Prepare ad hoc analyses as requested
  • Participate in completion of monthly balance sheet peer reviews
  • Bachelor’s Degree or Master’s degree in Finance or Accounting required
  • 3 years of experience or more
  • Must have strong communication skills
  • Must be able to travel
  • Excellent in Microsoft Excel
56

Operations Analyst Resume Examples & Samples

  • Validate performance data at Total level, Asset class and Security level. Coordinate with Middle Office, US performance team and with Technology to correct and amend problems within the system
  • Knowledge on the different Performance methodologies (Dietz, Modified Dietz, True time weighted, etc…)
  • Assist US Performance team in the production of monthly dispersion analysis reporting
  • Calculation of composite returns for all regions in the US, analyze and provide comments
  • Participate in the monthly hedge fund portfolio performance reports
  • Liaise with third party providers to consolidate index returns and characteristics
  • Manage multiple financial analysis reporting deadlines with ability to analyze reports and a large amount of data. Develop, manage and analyze large databases of information with attention to detail. Ability to interface with various levels of management and operations
  • Evaluate different types of performance on a weekly, monthly, quarterly basis: Asset Summary, Cash Flow Analysis, Fee schedule, Interest Summary, Money Market daily balances, Portfolio Performance, Statement Summary, Income Summary, and others. Ability to produce and interpret results from internal and external clients. Ability to foresee and navigate team and business through upcoming issues
  • Manage deliverables while servicing all ad hoc queries and requests
  • Graduate in relevant field
  • IMC / CFA / CIPM level-I would be advantageous
  • At least 1-2 years experience in an Operations / Banking / Securities Market environment
  • PC Skills required: MS Excel, MS Word & MS Power Point
  • This role requires meticulous attention to detail
  • Uses initiative & readily questions
57

Operations Analyst Resume Examples & Samples

  • Producing Control & MIS reports in conjunction with overseas partners
  • Analyze and validate the data. Coordinate with global business partners to correct and amend data issues within the reports/ databases
  • Preparation of capacity & MIS reports for the team
  • Driving the team towards process automation and high level synergy between the teams on either location
  • Review the KPI's and constantly work on providing a robust KPI for the team
  • Checking the Risk & Control areas for the process and constantly updating the same for changes if any
  • Degree (Bachelors OR Masters) in Commerce, Business Administration OR Finance
  • Minimum 2-4 years of work experience with exposure to reporting and analytics
  • Excellent verbal and written communication at all levels
  • Highly energetic, team player and hard working
  • Quick learner; proven ability to quickly learn the business, the application, and quickly adapt to ever changing priorities
  • Critical thinking to proactively identify and develop new ideas / innovations / approach that will add values to the business and the team
  • Ability to understand and articulate business goals
  • Process Management Skills and experience
  • Computer Skills: MS Excel, MS Outlook, MS Power Point, MS Access, SQL (preferable)
  • Have the ability to work independently and to proactively seek guidance from others as needed
  • Understanding of financial markets (preferable)
  • Strong knowledge of banking operations
  • Understanding of troubleshooting client (internal/ external) experience issues and be able to quickly determine sensitivity to business risk
58

Operations Analyst Resume Examples & Samples

  • Knowledge of securities industry and back office operations (e.g. options, equities, fixed income, custody services, etc.)
  • Knowledge of operating and compliance standards and audit requirements of the department
  • Knowledge of handling/processing FX transactions (Trade Backed FX request)
  • Investment Banking Operations experience required, Private Banking operations experience would be beneficial
  • Ability to analyze a process and recommend ways to improve quality, control, and efficiency
  • Review, monitor and action against daily break, fail and control reports
  • Follow up with Custodian/Counterparty for the Failed Trades
  • Manage queries pertaining to Fail trades or breaks including cross border trades
  • Securities Market
  • Fixed Income
  • Equities
  • Forex
  • Money Market
  • Communication – Verbal & Written
  • Accurate verification and execution of all Trades, Cash and FX instructions received by internal partners within established service level agreements
  • EOD balancing with custodian / Managing the Funding of Settlement Nostro for various currencies for settlement of Fixed Income and Equity deals
  • Timely completion of cancellation and correction requests
  • Respond promptly and accurately requests & inquiries from the Front Office, Client Service, Custodian and external brokers
  • Follow up with the Custodian / Counterparty for the Failed Trades
  • To check Pre matched report and settled deals report
  • Following up with internal / external counterparty for unconfirmed trades
  • Handle cross border trades and handle queries
  • Coordinate with the cash management team and the Middle Office team
  • Regular review of various Business Matrix – KPI, Capacity Report, Error Logs, etc
  • 4/5+ years of Banking / Cash Product / Securities / Processing experience in financial services environment
  • An acute awareness of the high risk, time critical and complex nature of the Private Banking environment, an ability to work under pressure and to meet tight deadlines is essential
  • Flexible to work overtime and on holidays
  • Proficient on Microsoft Word, Excel and Access
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
  • Client centric to provide better service
  • Good time management skills
  • Must be very detailed oriented
  • Excellent written & spoken English communication skills
  • An appreciation of control and quality issues
  • Risk awareness
59

Operations Analyst Resume Examples & Samples

  • 2-4 years of comparable work experience
  • Deep understanding of equities, bonds and options
  • Background using systems such as Omgeo, Eze Castle OMS and Bloomberg
60

Operations Analyst Resume Examples & Samples

  • Clearly establishes themselves as the Application owner for assigned applications or systems, once officially turned over for Production implementation, resolving incidents by determining and documenting solutions within the enterprise service management tool. Drives recovery efforts according to service level targets. Provides 24-hour support on a rotating schedule
  • Acts as problem owner for assigned systems and applications, participating in root cause analysis meetings. Fully supports and follows TCF Problem Management processes and procedures
  • Ensures appropriate documentation exists prior to turnover from development and facilitates this official turnover and associated administrative tasks. Contributes to knowledgebase articles. Creates Runbooks and other documentation for assigned systems and applications
  • Participates in projects for assigned applications or systems. Ensures documentation is completed and training occurs prior to production acceptance. Follows SDLC processes and procedures, completing required project documents
  • Assists in improving service delivery and support processes including incident management, problem management, change management, configuration management, availability management, and capacity management
  • Defines high-level monitoring standards for applications and systems
  • Supports departmental and corporate goals by meeting key performance indicators and defined metrics. Assists in developing reports to show measures of success
  • Fully supports and follows TCF Change Management processes and procedures
  • Two-year college degree with technical emphasis
  • 2-3 years of application support; and,
  • 2-3 years technical support experience
  • Excellent problem management and customer service skills
  • Excellent interpersonal, verbal and written communications skills, with the ability to effectively interact with customers at all levels of management
  • Independent problem solving ability; self-direction based on given job duties and responsibilities
  • Demonstrated ability to implement automated solutions to manual tasks
  • Experience with Level 2/3 application support
  • Experience managing large projects
  • Process creation experience
61

Operations Analyst Resume Examples & Samples

  • Must be a good team player
  • Knowledge of banking products, systems and processes
  • Ability to independently problem solve and resolve issues successfully
62

Operations Analyst Resume Examples & Samples

  • Processes general ledger journal entries
  • Loan transfers between source application systems
  • Charge Offs
  • Perform analysis on loan transaction histories to resolve disputes
  • Follows through after research is completed
  • Follows up and resolve any exceptions
  • Practices attentive listening to understand the needs of the individuals; communicates effectively so that issues can be resolved
  • Effectively manage multiple competing priorities
  • Proficient in Microsoft Word, Excel, and Access
  • Strong listening skills, communication skills, and presentation skills
  • Strong understanding of loan systems
  • Familiar with compliance and servicing regulations and guidelines
  • Conversant in lending practices and accrual calculations
  • Commitment to continuous improvement
  • Familiar with non-performing loans
  • Is commitment to continuous improvement
  • Is willing to re-engineer processes from scratch; including working with others, openly accepting suggestions, and using experimentation
63

Operations Analyst Resume Examples & Samples

  • 1-4 years’ experience at another hedge fund, fund administrator or other service provider with relevant hedge fund industry exposure
  • Exceptional communication and organizational skills
  • OTC trade support/confirmation process and/or 40 Act Liquid Alternative Funds experience
64

Operations Analyst Resume Examples & Samples

  • Candidate with in depth understanding of Accounting preferred
  • 2-3 years of relevant work experience
  • US tax- 2
  • MS Excel– 2
65

Operations Analyst Resume Examples & Samples

  • Partners with management and staff to work on planning, implementation of projects that support the operational function
  • Works individually or with a team in recommending action, scheduling and planning projects, estimating cost and managing projects to completion
  • LI-KJ1
  • Bachelor’s Degree in Marketing, Finance or Accounting preferred
  • 2-3 years of business analysis or operations support
66

Operations Analyst Resume Examples & Samples

  • Manages functional requirements related to BIN and Numeric Delete process and other ongoing program operational responsibilities
  • Manages US licensing activities such as weekly approval logs, BIN memo validation, billing, quality control and team workload balancing
  • Assists Customer Support and Operational staff with specific Level 2 business scenarios and decisions including training on basic functions
  • Supports on an as needed basis monitoring and quality assessment programs such as business requirements review, quality assurance validation and reporting, Durbin ongoing assessments and various internal audits as assigned
  • Identifies and resolves work flow issues and refers unusual problems to appropriate specialist or manager for resolution
  • Assist in implementation of policies and procedures and provides feedback/input on resource requirements and allocation
  • Works independently and receives minimal guidance
  • Professionally qualified or equivalent with 5 years professional experience or equivalent combination of education and experience
  • Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint and Access
  • Understands and working expertise in Visa databases and workflow tools including VCIS, VCSA, VMM, etc
  • Working knowledge of the payment industry
  • Knowledge of E2E licensing process, business drivers, expectations
67

Operations Analyst Resume Examples & Samples

  • Deliver insights into the catering operations for the business
  • Deliver statistical analysis
  • Support the delivery of campaign/trial business cases
  • Input to monthly financial reviews and forecasting
  • Proactively work with the wider business
  • Previous experience in a similar role
  • Demonstrable experience analysing large amounts of data
  • Financial experience desirable
68

Operations Analyst Resume Examples & Samples

  • Reporting and Billing: Check, correct, and send monthly/quarterly/annual client investment reports and annual performance reports. Check and approve monthly client billing. Maintain billing software for changes and new client additions
  • Annual Account Reviews – Complete firm-wide, comprehensive, annual client account reviews that meet compliance standards for all managed and courtesy clients
  • New Client On-Boarding Process – Prepare, monitor, and control all back-office aspects of new client on-boarding process to ensure an excellent client experience. Set up new clients in Advent/Axys, including reporting and billing, and in our CRM
  • Account Administration and Data Integrity: Daily reconciliation between the Advent/Axys system and custodians and monthly cost basis reconciliation. Ensure highest quality of data integrity
  • Client Service Back Up: Provide paperwork support for various Portfolio Managers and Wealth Advisors, as needed, in preparing new account applications and account transfer forms
  • Compliance – assist with AML/KYC compliance, OFAC reporting, and other regulatory tasks to meet and exceed industry requirements
  • Research and Projects: Identify firm-wide operational inefficiencies, research potential solutions, present solution proposals to management team, implement new software and/or procedures, and evaluate for effectiveness
  • Prioritization/ multi-tasking; time management
  • Work cross-functionally and in teams
  • High proficiency in Microsoft Office Applications: Word, Excel, PowerPoint
  • Tech-savvy and quick technology learner
69

Operations Analyst Resume Examples & Samples

  • Detail Orientation – Need eye for detail and there is zero tolerance to oversight mistakes
  • Analytical - Ready to review multiple documents to determine various asset types and find relevant information critical to business
  • Communication (Spoken – Assertiveness & Written) – Ability to communicate effectively and assist Client Service Specialists with queries/investigations
  • Actively work with the team to resolve exceptions. Document exceptions and discuss new learning’s with team
  • Adaptability - Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
  • Control orientated and Risk awareness is essential
  • Candidate with in good understanding of Securities market and various products with an experience of 2+ years of servicing asset types like Equity, Fixed Income, and Hedge Funds etc
  • MS Excel, Word & Power point – 2
  • Communication – Spoken & Written – 2
70

Operations Analyst Resume Examples & Samples

  • Trade processing, ie, affirmations and settlements of trades booked
  • Discrepancies investigations and exceptions monitoring for issues resolutions in a timely manner
  • Provide excellent client service to all our internal and external clients
  • Participate and/or run projects and initiatives that arises within the team, for eg, process efficiencies exercises
71

Operations Analyst Resume Examples & Samples

  • Processing of fax requests received from the Client Service Group
  • Monitoring of queues and workflows and adhere to multiple cutoffs
  • Play an active role in user acceptance testing for all technology releases and enhancements
  • Be part of root cause analysis and other initiatives related to the line of business
  • Support the team in their mission to provide top quality operations
  • Establish excellent relationships with various internal departments and external parties with whom interaction is required
  • Actively work with the team to resolve exceptions. Prepare case notes and discuss learning's with team
  • Look for opportunities to improve process efficiency
  • Prior knowledge of SWIFT, FED Wire or any other fund transfer system desirable
  • Atleast 0-2 years experience in an Operations / Banking / Securities Market environment
72

Operations Analyst Resume Examples & Samples

  • Strong systematic troubleshooting, problem solving skills and initiative
  • Good planning, time management and documentation skills
  • Ability to multi-task. Easily adapts to changing priorities
  • Ability to work independently with minimal supervision
  • Effective communication with team members, internal and external clients
  • A self-starter with a high degree of personal integrity. Possesses a strong work ethic with a self-imposed desire to exceed everyday expectations
  • A degree in management information systems, commerce, math and/or science or an equivalent combination of education, experience and training
  • No less than 1 year of related experience
  • Basic knowledge of SQL and Microsoft technologies would be beneficial
73

Operations Analyst Resume Examples & Samples

  • Provide process focused analytics support to Operations
  • Analyze all aspects of the operations experience, including but not limited to, customer experience, key contact drivers and servicing performance
  • Ensure all analysis supports appropriate Operations investment decisions and optimizes Operational expenses
  • Conduct extensive analysis of performance trends and provide insightful business performance reporting
  • Adhere to all analytic standards and support all Operational analytic strategies
  • Conduct Ad-hoc analysis as and when required
  • Bachelor's degree or equivalent of 4 years of analytics experience
  • 2+ years of analytics experience gained in school or professional career, preferably within the call center or banking environment
  • 6+ months' school/professional experience with SAS BI, PC SAS or SAS Enterprise Guide or equivalent SQL software with experience extracting structured data from an Oracle of similar environment
  • Experience with Microsoft Office Suite: Word, Excel, Outlook, Power Point
  • Strong project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success
  • Solid understanding of card industry financial P&L drivers and key sensitivities, with business performance reporting experience
  • Some SAS or SQL data mining skills and advanced skills using spreadsheet and presentation tools
  • Demonstrated ability to manage complexity and multiple initiatives
  • Ability to synthesize/analyze diverse information, develop and recommend strategies
74

Operations Analyst Resume Examples & Samples

  • Responsible for communications with business units in the support of the EIM DWE/EBI solutions. Roles includes receiving and prioritizing queries, investigation of issues raised through Peregrine tickets , monitoring and resolution of Peregrine tickets as designated first line support of DWE, month end data verification, issuing bulletins to the enterprise user community and data dictionary updates as required
  • Understanding of Teradata Access Request process and monitors all requests ensuring appropriate manager and Data Steward Approval in place before granting access. Roles and responsibilities forms are completed and filed and training completed before any access is granted must be documented
  • Achieve the expected SLA with our business users
  • Taps into the knowledge of internal sources , complementing with knowledge of own area of expertise
  • Continually enhances skills and builds knowledge in all aspects of the organization , the business and information systems
  • Business line(s)' business applications/ processes
  • Different programming languages (e.g. SQL, Cobol, JCL )
  • Multiple platforms e.g. MVS, Teradata
  • IT Standards , Methodologies,CMM & audit requirements
75

Operations Analyst Resume Examples & Samples

  • HMDA Reporting
  • Pre-Approval Loan review
  • Underwriting (Date Entry), Underwriting (Internal Review)
  • 8) Processing/ Production -90% of the daily productive time, 10% - Non BAU activities, Business initiatives, process reporting, process trainings/ huddles
  • 2) Good Analytical skills with an attention to detail, Quick Grasping and Retention
  • 4) Time Management, Flexibility & Adaptability to changes
  • 8) Thinking Strategically - Be able to drive positive changes, promote ownership and demonstrate "My business Mentality"
  • 9) Manages Relationships through inclusivity and is able to actively manage stake holders and demonstrate collaborative team work
76

Operations Analyst Resume Examples & Samples

  • Responsible for monitoring systems and operational processing for all of Central Technology and Operations
  • Ensures key schedules for system availability are met
  • Maintains daily log of all system disruptions, escalates issues to senior management
  • May work with clients, management and outside agencies
  • Responsible for administration of outages, engaging management, GTI, opening tickets, documentation of root cause and communicating with senior management, clients and other banks regarding payment processing issues or transactions
  • Provide Level 1 Technical Support for production incidents
  • Escalating issues to Level 2 Support when necessary
  • Responding timely to all Production tickets
  • Strong leadership skills to lead a bridge calls or chat conversations to push resolvers for quicker resolution
  • Proactive, driven, and able to work on their own initiative
  • Broad based background in technology (Windows, UNIX, Linux, Mainframe, Oracle, SQL)
  • Experience supporting a diverse distributed computing environment (Windows, Unix, Linux, Mainframe, Oracle, SQL)
77

Operations Analyst Resume Examples & Samples

  • Responsible for monitoring systems processing, such as, funds transfer, funds control and database applications, order execution, system level alerts, new client connectivity and exchange connectivity
  • Participates in and supports all testing initiatives, recovery/implementation events
  • May maintain and create user profiles and reference/static data
  • Serve as point of contact for issues from both internal & external clients
78

Operations Analyst Resume Examples & Samples

  • Perform document gap analysis by reviewing available documentation and evaluating information available publically or through vendors for multiple Asian jurisdictions
  • Liaise with sales/client teams to obtain and validate correct documentation
  • Process KYC/AML by, enriching KYC requests in the system and performing enhanced due diligence as required
  • Support creation of key business metrics
  • Liaise with internal departments to support KYC issues
  • Participate in Remediations, internal/external Audits
79

Operations Analyst Resume Examples & Samples

  • Process KYC/AML by evaluating information available publicly or through vendors, enriching KYC requests in the Legal Entity On boarding (LEO) system and performing enhanced due diligence as required
  • Perform critical risk and control activities including actively identifying and resolving risk (SIAI, PCS etc), assisting in implementing, monitoring and supervising regulatory change, documenting new procedures or changes in existing procedures and providing timely reporting and escalation
  • Develop and maintain meaningful metrics
  • Perform other daily tasks such as support ad hoc requests for information (MAS questions, audit inquires etc.) and participate in UAT and efforts to develop robust systems
  • Face off with business partners, support groups, audit, compliance, business supervision and operational risk and partner with global peers
80

Operations Analyst Resume Examples & Samples

  • Knowledge of International/Domestic Banking mainly – Asset transfers, Automated Customer Account Transfer Services (ACATS) & financial services operations
  • Control Orientation & Risk awareness – Candidate must possess an eye for detail and must be able to create an environment of control and compliance
  • Contribute to an environment of collaboration and mutual responsibility, overall good team player
  • Should be creative and innovative; challenges status quo; generates strategic advice/client solutions
  • Mutual Fund
  • Flexible to work overtime and in US work hours
81

Operations Analyst Resume Examples & Samples

  • Sending of cash flow reports and processing of cash flows with clients handled by team via telephone calls and emails
  • Prioritize high volumes by risk levels, funding and settlement deadlines, and client needs
  • Prioritize workload to meet targets and provide the highest possible service to our clients, whilst ensuring daily deadlines are met
  • Investigate and resolve any cash breaks relevant to the team’s customers
  • Ensure all controls and procedures are adhered to
  • Continually review current procedures & processes; suggest and implement ideas to improve the efficiency and quality of work in the group.      
82

Operations Analyst Resume Examples & Samples

  • Update & follow up daily, weekly & monthly sales trends in order to develop reports & analysis for middle managers to report to top managers
  • Responsible for the assessment of divisional reports such as: Monthly BE, Financial formats and divisional formats and responsible for delivering reports accurate & on time
  • Align projects & cycles with Bottler in order to coordinate dates and identify on time alerts or delay issues
  • Develop taylor-made analysis that ensure operations areas sustainable value captured from insights detected
  • Review market trends, share analysis & volume performance in order to help middle managers with the Business Cases construction in SSDs or Stills
  • Ensure that BDB database platform, now new Compass, is align and has the correct info in line with Bottler sales info, so that any KO worker could consult volume, revenue & brands trend with accurate information. Help with the training process of frequently BDB users
  • Responsible for the development of forecast volume and continue tracking of brand reports & identifying opportunities
83

Operations Analyst Resume Examples & Samples

  • Key EMEA point person for supporting partner, internal order management and finance teams with order processing questions
  • Run business reports and reconcile data between systems using MS Excel
  • Serve as local system admin/subject matter expert to the vCAN Business Portal application
  • Support and manage EMEA quarter end activities related to booking orders and serve as key vCAN OPS EMEA contact for escalations and resolution
  • Perform UAT testing on new features and bug fixes
  • Report application bugs to vendor
  • *Please note this is a contract role and does not qualify for a Visa**
84

Operations Analyst Resume Examples & Samples

  • Compile, review, analyze and distribute data for both standard reports and ad-hoc requests
  • Identify opportunities to enhance tools to enable higher operating efficiencies, improved data quality and usage
  • Collaborate effectively with other others
  • Provide weekly status reports for management
  • Review results with management, provide training/coaching to address areas of improvement and/or increase tool knowledge/use
  • Conduct in-depth data analysis, identify trends, provide and/or implement recommendations to improve service level performance
  • Manage contractual updates in various tools/applications through numerous touch points
  • Bachelor's Degree with at least 5 years of work experience involving project management, report production, analysis and/or process improvement (or equivalent work experience)
  • Proficient with standard applications (Outlook, Word, Project, PowerPoint, Excel, Adobe Acrobat, etc.)
  • Experience with Business Service Insight is preferred
  • Work experience in the financial industry is preferred
  • Detail-oriented, results-driven
  • Must be a self-starter and able to set priorities and manage multiple tasks/projects
  • Must have strong and effective professional verbal, written and presentation skills for audiences ranging from individual contributor through executive level
  • Experience working in a global and diverse environment
  • Works effectively both independently and with team members
  • Ability to produce high quality and/or final work product under strict deadlines
  • Ability to adapt quickly in handling evolving tasks with minimal supervision
  • Maintains a positive attitude in an ever-changing environment
85

Operations Analyst Resume Examples & Samples

  • Conduct end-to-end process review to ensure operations are in compliance with policies and standard operating procedures
  • Provide coordination, analysis and implementation on operational projects around business processes, technology upgrades, management reporting, etc
  • Proficiency in use of Mandarin would be an advantage. 6. Proficient in PC Knowledge and familiar with Microsoft Excel, Word, PowerPoint and Outlook, etc
86

Operations Analyst Resume Examples & Samples

  • Process check disbursements, securities and fund transfers; take action on control reports and wires
  • Ensure that operational work is accurately and efficiently processed, providing service to clients, and protecting the Firm from financial loss and liability
  • Resolve all service, administrative and operational problems, while communicating status to Financial Consultants and internal clients
  • Research and collect unsecured debits
  • Review and assist in collection procedures
  • Ensure support staff and FCs understand and follow all rules and regulations of the regulatory agencies as well as Firm policy and procedure
  • Coordinate branch examinations -- provide records and information requested by examiner
  • Review branch examinations findings and assist Branch/Ops Manager in responding to and implementing recommendations
  • Be alert for compliance and client problems, reporting unusual or unethical situations to the Branch/Ops Manager
  • Assist Operations Manager with administrative and sales support functions to minimize risk and assure efficient client-focused service
  • Focus on management, compliance, and supervision
  • Supervise and coordinate Operations support staff work and assignments
  • Evaluate workloads and problem areas within operations to determine potential reassignments and training
  • Supervise and cross-train operations staff
  • Assist Branch Manager in disseminating information at regular branch meetings
  • Employment functions including interviewing, hiring, coaching, counseling, performance appraisals/disciplinary actions and salary reviews for support staff
  • Perform all managerial duties delegated by the Branch Manager
  • Analytical and meticulous
  • Mature and independent to handle assigned tasks with minimum supervision
87

Operations Analyst Resume Examples & Samples

  • Ensures appropriate documentation exists prior to turnover from development, and facilitates the official turnover and associated administrative tasks. Contributes to knowledgebase articles. Creates Runbooks and other documentation for assigned systems and applications
  • 4-6 years of application and technical support
  • Demonstrated ability to implement automated solutions to manual
88

Operations Analyst Resume Examples & Samples

  • Daily oversight and management of the CWM Program Generic mailbox
  • Supports requests for tenure policy exception for both CWM Contingent and Professional Service (statement of work) Programs
  • Customer Service Orientation
  • Excellent follow-through/up
  • Business and Financial Acumen
  • Analytical skill set to support CWM projects & strategy
89

Operations Analyst Resume Examples & Samples

  • Meeting & Events Approvals, Budgeting & Coordination
  • REACH Program Coordination & Assistance – Learning and Development
  • REACH Interview Scheduling & Tracking – Recruiting
  • Operational Assignments (Operational tasks, CIAB Book creation, subscription management, email distribution management, etc.)
  • Any other duties commensurate with position or level of responsibility
  • Experience with Learning and Development, Recruiting, Meeting and Events, Information Reporting, ideal
  • Self-starter/requires minimal supervision
  • Solid oral and written communication skills
  • Technically competent at the desktop level using Word, Excel, PowerPoint and Adobe Acrobat Pro
  • Re/insurance knowledge, a plus
90

Operations Analyst Resume Examples & Samples

  • 20% Business Delivery & Operations
  • Provide input and assist with the implementation of changes to current policies and procedures to mitigate risk for BMO Harris Financial Advisors
  • Establish and maintain appropriate advisory relationship with operations in BMO Harris Financial Advisors
  • Establish and maintain appropriate advisory relationship with Regional Sales Managers, Regional Administrative Managers, Financial Advisors and Investment Associates
  • Review, update and assist in developing BMO Harris Financial Advisors policies and procedures, including participating in forms design and development as required to improve business operations
  • Coordinate, establish and maintain procedures in conjunction with department management
  • Assist in and maintain material for training purposes and address any questions to increase overall knowledge across BMO Harris Financial Advisors
  • 80% Risk Management
  • As a licensed “Principal”, monitor designated work queues for the review and approval of New Account, Account Maintenance and/or Asset Movement activity within departmental procedures and guidelines, ensuring proper documentation has been obtained
  • Review all new and existing BMO Harris Financial Advisors business for missing and/or inaccurate information to determine if consistent with the firm’s policies and procedures and departmental guidelines
  • Perform first line AML/CIP monitoring including the verification and documentation of all new customers as it relates to the broker dealer CIP; perform OFAC checks and AML red flag identification prior to account opening; document and log all verifications
  • Conduct AML sanctions screening and escalation of AML/CIP red flags identified in the account opening process
  • Perform surveillance and assist in the analysis of various reports to ascertain compliance to broker dealer policies and procedures; perform periodic testing of broker dealer policies and procedures; and, perform additional targeted surveillance when warranted
  • Monitor work queues to ensure the timely processing and appropriate documentation of direct to fund (DTF) related activities
  • Assist with error and other problem resolution including the preparation of Letters of Indemnity, as requested or required, for review and approval by department management
  • Verify that diligence is utilized on all accounts with respect to AML/CIP policy and procedures
  • Maintain working knowledge and provide back-up support to other Operations or CSU tasks and responsibilities as requested or required
  • Bachelor’s degree in Finance, Accounting, Business or related field
  • FINRA Series 7, 24, 63 licenses and other licensees that may be deemed necessary by the business; insurance licensed preferred
  • Minimum of 3 years Securities and Insurance industry experience
  • Working understanding of product offering and the financial advisory business
  • In-depth knowledge of state and federal laws (insurance and securities)
  • Proficient in Excel, PowerPoint, Word
  • Ability to overcome sales pressure to approve accounts that are deemed unsuitable for the client or firm
  • Working ability to analyze quantitative results and model outcomes
  • Ability to effectively multitask in a fast paced work environment
  • Effective organizational, decision-making and problem solving skills
91

Operations Analyst Resume Examples & Samples

  • Ability to work and communicate with team members
  • Excellent Customer facing skills and ability to build rapport with clients
  • Graduate preferably in Finance / Commerce or Accounts
  • 1-2 years of relevant experience would be preferable
  • GOOD analytical skills
92

Operations Analyst Resume Examples & Samples

  • Support the GFX trading business in Asia for GFX products such as FX, NDF and FX Options
  • Assist in breaks investigations and follow up with relevant teams or counter parties
  • Assist in confirmation exceptions monitoring and clearing of such exceptions in a timely manner
  • Provide administrative assistance to the team, which includes adhoc request
93

Operations Analyst Resume Examples & Samples

  • Communicate with management on a daily basis to gather needs, present results/recommendations, follow up and provide status
  • Provide training/coaching to address areas of improvement and/or increase tool knowledge/use
  • Administer client surveys
  • Bachelor's Degree with at least 5 years of work experience involving data analysis, business intelligence, service level performance and/or process improvement (or equivalent work experience)
  • Proficient level of MS Word, PowerPoint and Outlook, with a preference for advanced Excel (VBA) knowledge and skills (formulas, macros)
  • Knowledge in Oracle Analytics OBIEE, Tableau, Business Service Insight and MS Access is preferred
  • Excellent research and analytical skills, including the ability to summarize/present results and explain the "story behind the numbers" to staff and management
  • Visa experience and/or knowledge of the payment solutions industry is preferred
  • Ability to identify, recommend and implement improvements
  • Produces high quality and/or final work product under strict deadlines
  • Adapts quickly in handling evolving tasks with minimal supervision
  • Maintains a positive attitude in light of business challenges and new tools integration
94

Operations Analyst Resume Examples & Samples

  • Strong understanding of Transact business at a fairly detailed level. This includes products, what they do, and how they interact with other products to form a complete system
  • Create, review, and reconcile sales orders to ensure accuracy between the customer purchase order(s) and contractual agreement(s)
  • Support the development of metrics to measure, analyze, and recommend improvement strategies on operational processes to include productivity models, resource allocation models, metrics and measures
  • Present findings to Transact Operations Management regarding key activities, trends, and measures affecting this business and our customers
  • Provide process and reporting analysis to support the management team in decision making
  • Create and maintain customer facing quotes and sales orders through the use of Oracle Big Machines. Prepare margin analysis to determine discount eligibility. Validate discount approvals and determine the appropriate resource to approve the discount
  • Determine how the product/service will be delivered (by Consulting, Support or third party vendor) and confirm when the product/service has been completed. This requires analysis of all fulfillment systems (CRM, Kimble, Payment Gateway, etc.)
  • Provide assistance to the Consulting team to determine proper product pricing and provide information regarding sales details. This includes project setup in Kimble and timesheet audits, as well as, determining the value of Consulting project change requests
  • Provide operational support to the Support team by creating cases, determining the severity of the case and assigning the appropriate resource to resolve the case
  • Receive, review, and set up new projects in Kimble
  • Prepare weekly and monthly invoicing files from Concur, CRM, Go Sign Me Up, Kimble data to review and prepare Peoplesoft Financials Contracts for billing and revenue recognition
  • Review and correct interface errors in relation to daily invoicing
  • Train Consulting and Sales resources on: sales procedures relating to contracts, quotes and orders; Consulting timesheet and expense entry; Consulting forecasting by Project Managers; standard invoicing procedures
  • Act as a liaison with the Accounting department to resolve any invoicing and revenue related questions
  • Research customer disputes and provide necessary backup to support invoicing
  • Provide reporting to Consulting management to determine profitability, project statuses, and projected invoicing
  • One year of experience in Sales or Client Services Operations
  • One to two years of Clerical and accounting experience
  • Strong computer, financial, communication and analytical skills
  • Experienced Microsoft Excel user
  • Ability to collect and assess data, and report findings in a clear and concise manner
  • Ability to work with minimal supervision, use logical judgement in decision-making, and solve complex problems
  • Strong interpersonal and written and oral communication skills. Ability to interact with all levels of internal clients and external vendors
95

Operations Analyst Resume Examples & Samples

  • Conduct and oversee requirementsgathering, functional analysis, design activities related to business processes
  • Provide detailed analysis ofprocesses and workflows with suggestions for improvement
  • Provide ongoing business processstandardization and re-engineering
  • Identify areas where technologycan lead to increased efficiency and productivity
  • Understand the functionsconstraints imposed by current systems
  • Must be willing to traveldomestically
  • 3 years of experience as a business processanalyst, project manager or consultant
  • Proficient in process improvement methods (e.g.process mapping, measurement system analysis, time study, standard work
  • Experience in analyzing or modeling businessprocesses and data using a variety of tools and techniques (Visio, Minitab andadvanced Excel skills) and other computer applications, such as MicrosoftOffice.software products
  • Excellent analytical, organizational and problemsolving and conceptual skills
  • Proven facilitation skills with previous experiencedesigning workshops, facilitating group sessions and working with teams to gaincrucial input from key contributors
  • Exceptional interpersonal, written and verbalcommunication skills and the ability to communicate appropriately with alllevels of the organization, including Executive Management
  • Abilityto present and discuss technical, functional and management information in aclear and concise way that explains complex topics, is persuasive and promotesconsensus
  • Lean or Greenbelt Six Sigma Certificationpreferred
  • Bachelor’sdegree required
96

Operations Analyst Resume Examples & Samples

  • Has proven ability to set and deliver upon priorities within busy, shifting environment
  • Strong customer service
  • 5 years of relevant experience required
97

Operations Analyst Resume Examples & Samples

  • 1+ year of post Undergraduate experience in the Financial industry
  • Bachelor's Degree in Economics and/or Finance
  • Basic knowledge of Hedge Fund Operations
  • Previous experience with Reconciliations and Settlements
  • Understanding of Financial and Accounting principles
  • Solid problem solving and investigative skills
98

Operations Analyst Resume Examples & Samples

  • Responsible for ongoing support of key Wealth Management services
  • Work closely with delivery teams to ensure technology changes and projects adhere to standards and governance required to be accepted in Production
  • Plan and execute operations initiated projects
  • Perform BCP/ DR exercises to continue to maintain service resiliency and redundancy
  • Effectively manage relationships and services delivered by third parties
  • Excellent problem solving skills - ability to quickly understand complex system and business rules
  • Excellent communication skills, both verbal and written. Display strong customer service focus and the ability to deliver quality support
  • Flexibility to take on-call support and weekend work as required in a demanding support position
  • Previous experience in Superannuation and/or Insurance Industry a plus
99

Operations Analyst Resume Examples & Samples

  • Identify efficiencies based on data research and provide recommendations for improvement
  • Perform analysis to identify opportunities for revenue assurance and quality assurance efficiency
  • Evaluate research and analyze data for commercial order operations
  • Audit data for accuracy, quality and revenue assurance improvement
  • Assist with data analysis to improve operation including uncovering data anomalies and performing research of other forms of key operational data
  • Ability to draw conclusions and make recommendations based on evaluation of data
  • Create ad-hoc extracts/reports/presentations using various tools to meet internal needs
  • Assist with annual/monthly budget and outlook process for Order Operations including expense analysis
  • Assist with reconciliation and analysis of headcount including modeling based on volumes
  • Evaluate findings, using knowledge of workflows and operating practices
  • Accountability for accuracy in the reports generated as well as an understanding of the contents to support the documentation
  • Analyze data, make recommendations and provide statistical support to management as needed
  • Create queries in SalesForce to extract required data
  • Use advanced statistical formulas and programming in Microsoft Excel, MS Access and other relationship database applications in analyzing data
  • Ability to multi-task working on multiple projects consecutively
  • Ability to work well with general supervision and work independently with understanding when to escalate/communicate with management as needed
  • Ensure a high degree of data integrity from reporting tools as decisions are made based upon report content
  • Ensure accuracy on production reports created by understanding the sources of data from related areas and being able to support the results
  • Working knowledge of SQL is a benefit
  • 3-5 years in comparable position
  • Working knowledge of internal controls
100

Operations Analyst Resume Examples & Samples

  • Monitor counterparty exposure, ISDA terms and excess cash/collateral
  • Monitor FX-hedging program for all managed accounts
  • Assist with nightly pricing of all fixed income securities for the platform
  • Must have working knowledge of general business, computer skills, and performance analysis techniques
  • Detail-oriented and organized; experience in project management a plus
101

Operations Analyst Resume Examples & Samples

  • Manage daily output reports for the distribution center, including daily dash
  • Deliver weekly reporting on on-time shipments and drop for ship forecast analysis. Investigate and report on anomalies or outliers on these reports
  • Document processes and develop tools and reporting
  • College Degree and 1-2 years of experience in Supply Chain Management
  • Self-starter, can work independently with minimal direction
  • Strong attention to detail, ability to connect the details back to the big picture and assess the impact
  • Able to exert tactful influence in a matrix organization - must be a strong team player and communicator
  • Strong analytical skills - enjoys working with data and numbers
  • Extremely well organized, able to develop succinct reports and tailor data to various audiences
  • Skilled at developing processes and structure while remaining flexible to business needs
  • Able to react quickly to changing priorities is required
  • Capable of scaling in Crocs organization and willing to take on additional project work as part of the learning process
  • Microsoft Access and/or Cognos a plus
  • Minimum 6 months experience working in administrative department
  • Must have worked as an employee of Intellisource and/or Select Staffing in the Crocs warehouse for a minimum of 6 months
  • Can demonstrate full knowledge in assigned department
  • Maintained or exceeded assigned departmental performance standards
  • Maintained or exceeded assigned departmental accuracy standards
  • No more than 5 unexcused absences during tenure with Select Staffing
  • Able to train others in job functions
  • Able to train and guide others through technology systems that drive function
102

Operations Analyst Resume Examples & Samples

  • Day to day running of operational duties across Prepaid Services and Commercial cards MENAPT
  • Knowledge of debit and credit card products and processes
  • Vendor management experience
  • Customer Service / Oversight and Management experience
103

Operations Analyst Resume Examples & Samples

  • Conduct and oversee requirements gathering, functional analysis, design activities related to business processes
  • Provide detailed analysis of processes and workflows with suggestions for improvement
  • Provide ongoing business process standardization and re-engineering
  • Identify areas where technology can lead to increased efficiency and productivity
  • Understand the functions constraints imposed by current systems
  • Must be willing to travel domestically
  • 3 years of experience as a business process analyst, project manager or consultant
  • Proficient in process improvement methods (e.g. process mapping, measurement system analysis, time study, standard work
  • Experience in analyzing or modeling business processes and data using a variety of tools and techniques (Visio, Minitab and advanced Excel skills) and other computer applications, such as Microsoft Office.software products
  • Excellent analytical, organizational and problem solving and conceptual skills
  • Proven facilitation skills with previous experience designing workshops, facilitating group sessions and working with teams to gain crucial input from key contributors
  • Exceptional interpersonal, written and verbal communication skills and the ability to communicate appropriately with all levels of the organization, including Executive Management
  • Ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus
  • Lean or Greenbelt Six Sigma Certification preferred
104

Operations Analyst Resume Examples & Samples

  • Perform review of associates work at the direction of the manager
  • Work on special projects at the direction of the manager (i.e. client conversions, audits)
  • Demonstrates ability to work in a high pressure deadline-oriented environment
  • Demonstrates ability to process data accurately, while performing multiple tasks, under tight time constraints
  • Demonstrates ability and knowledge to perform multiple roles within a team
  • Advanced knowledge of Microsoft Office products, highly proficient with excel
  • Demonstrates intermediate problem solving skills
  • Demonstrates ability to actively participate or lead team activities or work inititiatives
  • Demonstrates ability to perform job functions with numerous interruptions
  • Demonstrates excellent analytical skills and problem solving skills
  • Demonstrates ability to effectively participate in business partner meetings
105

Operations Analyst Resume Examples & Samples

  • Manage daily operation of the Service Provider
  • Ensure all order and queries and processed
  • Work closely within the Order to Cash team
  • Track daily operations and issues
  • BS/BA degree, applicable certification or equivalent related experience required
  • Order operations experience
  • Order to cash experience
  • Strong focus on Quality and high attention to detail
  • Excellent knowledge of Microsoft (MS) Office
  • Strong training and presentation skills
  • Creative problem solver and good interpersonal skills
  • Minimum of 1 years' experience in a similar position
106

Operations Analyst Resume Examples & Samples

  • Perform a critical control function by reviewing and approving all derivative trade confirmations in accordance with the TD Securities Confirmation policy and procedures and with ISDA (International Swaps and Derivatives Association) documentation standards
  • Act as a key resource / subject matter expert on derivative confirmation documentation, processes, workflows, systems/applications, and regulatory functions
  • Ensure strict compliance with the requirements of various regulatory bodies, particularly in the areas of trade reporting, timely confirmations and record-keeping
  • Intra-day review of applicable Confirmation tracking queues within various systems to ensure appropriate steps are taken to mitigate operational risk
  • Promptly investigate and resolve all documentation issues and escalate as appropriate
  • Develop a network of contacts throughout the banking industry and act as consultant to the different groups within the Bank, such as the Front Office, Back Office, Treasury Documentation, Legal and Compliance to ensure cooperation, effective negotiation and coordination of efforts in the issuance and/or resolution of disputes in the confirmation process
  • Keep abreast with new developments in the derivatives industry particularly as they relate to new derivative products, documentation conventions and industry best practices
  • Proactively identify opportunities to automate and improve the confirmation process; actively participate in developing, testing, and implementing new or enhanced processes and other process improvement initiatives
  • Review and update department's procedures, ensuring all departmental functions are captured and documented
  • Participate fully as a member of the Team, providing guidance and assistance to other Confirmation Officers when necessary
  • Possess strong knowledge of exchange-OTC and OTC derivative products, confirmation and ISDA protocols to ensure minimal risk from use of complex derivative products
  • Strong quantitative, analytical, and problem-solving skills; ability to see the "big picture" in a complex environment
  • Keen attention to detail and high personal standards for accuracy
  • Excellent verbal and written communication skills and interpersonal skills coupled with excellent customer service skills. Comfortable and confident interacting with all levels of employees in various areas, with proven ability to build strong relationships with business partners
  • Possess a strong willingness to learn
  • Demonstrated skills in influencing, negotiating, critical thinking and multi-tasking
  • Strong organizational and time-management skills; ability to establish priorities and meet deadlines
  • Ability to work in a high pressure environment while ensuring work is of high quality
  • Ability to adapt to change
  • Work independently, with minimal supervision and as part of a team
  • Strong working knowledge of Microsoft Office 2010, particularly Excel, Word, Outlook and Visual Basic
  • Familiarity with the following applications is an advantage: Calypso, Summit, Darwin, and Scrittura
107

Operations Analyst Resume Examples & Samples

  • Exquisite Customer Service skills
  • Must be willing to work in a high volume call center environment
  • Must be willing to learn mortgage
  • Must be willing to work shift hours which can include night hours and some Saturdays
108

Operations Analyst Resume Examples & Samples

  • Ensure adherence to established procedures as well as audit and control policies
  • Gain an in-depth understanding of Direct & Global Custody Issuer servicing
  • Interface with all operational units across Citi where necessary to meet servicing needs
  • Research and Respond to Complex inquiries in an appropriate and timely manner, meeting high quality service standards and escalating where to management when required
  • Collaborate with process documentation, gap analysis, MIS, data mapping, and process and workflows improvement efforts
  • Account reconciliation: Ensure the Finance system are in line with the firms books and records
  • Customer Service: Work closely with the customer on any operational issues related to their account, including settlement issues, Principal and Interest questions, and corporate action issues
  • Trade booking: Monitor clients trading activity and book trades to the client’s account where necessary
  • Cash payments: Process and approve cash payments initiated on behalf of our clients, ensuring all firm requirements are satisfied prior to making the payment
  • Bachelor's Degree (Majors in Business, Finance, Economics or Mathematics preferred); or equivalent work experience
  • Securities experience desirable
  • Client Management focused
  • Strong interpersonal, analytical, time management and problem solving skills
  • Organized, detail oriented, tenacious, multi-task solution focused
  • Adaptability- Quickly learn and share new processes
  • Proficient PC skills: MS Word, MS Excel, MS Access is desirable
  • Enthusiastic learner
  • Must be able to work overtime and may work US Holidays
  • Data Entry skills: 50 WPM or better
  • Knowledge of MS database desirable
  • Maintain and improve customer satisfaction
  • Proven history of timeliness and accuracy
109

Operations Analyst Resume Examples & Samples

  • Requires SQL 1+ years experience
  • Requires VBA for Excel 1+ years experience
  • Requires 1+ years of Data Analysis experiecne
  • Preferred 1+ years mortgage servicing experience
  • Preferred 1+ years FCRA experience
  • Preferred 1+ years Metro II format experience
  • Prefer familiarity with business application including; Mortgage, Card
110

Operations Analyst Resume Examples & Samples

  • Maximise availability and productive hours, therefore enhancing revenue opportunities
  • React and respond to business needs, adjusting resources when required, highlighting opportunities to move resource both within and to assist other departments
  • Responsible for maintenance of MU’s areas on IEX. Example – Setting up new Management Units or movement of resource within Management Units
  • Responsible for producing & maintaining all desktop & procedural documentation, ensuring compliance with control & audit guidelines
111

Operations Analyst Resume Examples & Samples

  • 2-4 years of relevant work experience
  • Accounting- 2
  • MS Excel – 2
112

Operations Analyst Resume Examples & Samples

  • Actual vs plan weekly and monthly financial analysis at SL/Sector/ Area level
  • Analyse month-to-go and year-to-go expectations regarding plan achievement - prepare the analysis
  • Research forecast and prepare and plan analytical information and communicate to SL/sectors/locations and finance
  • Prepare various reports related to sales and pipeline and present to the leadership team
  • Prepare weekly and monthly presentations to the leadership team which will provide the overview/insight on actual vs plan results
  • Provide the ideas, take initiatives and be proactive regarding the view/graphs/tables for presentation
  • Work and communicate with SL/areas/regions in order to collect commentary, explanations, and clarifications on analysing information
  • Knowledge in Engagement monitoring
  • Experience in Engagement Finance Monitoring and reviews
  • Understanding of EY business model
  • Sound knowledge on Engagement economics concepts like TER, TNR, Invoicing etc
  • Knowledge of EY financial metrics, business drivers and their dependences
  • Strong technical skills with the ability to analyse, problems design and implement solutions independently
  • Advanced Excel and PowerPoint skills- Pivot, VLOOKUP, and ability to manipulate and draw trends from vast amounts of data
  • Highly team oriented approach, with flexibility regarding tasks undertaken and the ability to prioritize a number of conflicting demands to meet exacting deadlines
  • Willing to work in shifts
113

Operations Analyst Resume Examples & Samples

  • B.S./B.A. degree required
  • Experience at Hedge Funds that trade multiple security types
  • Buy-side experience preferred
  • Credit and Equity derivatives knowledge (CDS background preferred)
  • Familiarity with daily cash, position, and P&L reconciliations
  • Ability to trade entry and settlement
  • Perform trade confirmations, swap affirmations and allocations
  • Security valuation and maintenance of security master
  • Maintain data integrity across systems and reports
  • Systems – Tradar, Bloomberg, ICELink
  • Solid Microsoft Office skills, especially Excel
114

Operations Analyst Resume Examples & Samples

  • Use problem solving and analytical skills in order to determine the most effective means of increasing ROI for the company and advertiser
  • Provide forecasting reports, status updates, and progress reports to the relevant internal groups
  • Work closely with internal groups such as Publisher Services, AdSales, Strategy, Technology and Product Management
  • Devise and assist with the execution of performance led strategies, ensuring key advertiser goals are met
  • Provide pricing and inventory guidelines for all offerings on the Millennial Media platform as part of the pre-sales process
  • Execute campaigns across Millennials proprietary adserver and programmatic campaigns across Millennials DSP
115

Operations Analyst Resume Examples & Samples

  • Index and Benchmark
  • Sourcing Index and Benchmark Data from a series of Vendors, updating the same and their appropriate linkage to the respective client account, Maintenance of their values from Vendors in a timely manner, Manage exception and control checks
  • Index and Benchmark setup
  • Setting up Indices and Benchmark data on the IP and B-One, and eventually on IBEX which would be the Golden source of Index and Benchmark database
  • Active participation in technology calls by giving ideas for enhancing the business rules
  • Ability to suggest quick manual work around solutions for meeting the immediate front office/middle business requirements till such time the technology solution comes in place
  • Partnering with various vendors through calls and review sessions for business rules enhancements
  • Knowledge of regulations impacting the Market, reference data and pricing functions
  • Ability to comprehend the upstream
  • Interact with different stakeholders, Operations and Technology Team to resolve process issues and play key role in adding process controls and efficiencies
  • Maintain high hygiene standards in the team and ensure team follows all process controls with no lapses
  • Ability to comprehend the upstream and downstream impact of any Data activity, along with the Risk and controls associated to the same
  • Have a better understanding of all the Risk and Controls, and should be able to lead the Risk and Control self assessment for the process
  • Have a proactive approach to problem solving, taking ownership of issues and having the determination to bring the issues to the closure
  • Identify process improvement opportunities and record the hard or soft saves
  • Developing of individual scorecards and provide monthly feed backs to improve performance
  • Actively participate and manage global & local initiatives
  • Identify & escalate issues, exceptions, procedure gaps to supervisor in a timely manner
  • Responsible for MIS reporting in a timely manner, Data Analysis & preparing Business Reviews on a regular basis
  • Ability to suggest quick manual work around solutions for meeting the immediate front office/middle business requirements till such time the technology solution comes in Place
  • Timely reporting of process metrics and constantly increases the targets to achieve efficiency
  • Ability to form strong relationships and partnerships
  • Maintain over 99.5% internal and 100% external accuracy at team level on a consistent basis
  • Achieve daily production targets on a consistent basis and turnaround Priority reviews within the stipulated timelines
  • Partnering with various Teams, Departments and stakeholders through Meetings, calls and review sessions for business rules enhancements
  • Facilitate training and development for team members and peers
  • Learning the process and exception scenarios in a crashed timeframe
  • Better Knowledge of regulations impacting the reference data, Client, Account and Product level data
  • Should have good Grasping power, able to learn faster and conduct training sessions of all the learnings to the new joiners
  • 2 – 4 years of experience in Operations preferably in Client, reference, Securities, or Market data & pricing functions
  • Preferably Subject Matter Expert on Client, Account, Product and Hierarchy data
  • Project Management - Timely Execution of Projects
  • Domain Expertise
  • Communication - 1. Presentation skills 2. Being able to deliver message effectively
  • Value creator
  • Good knowledge of products and markets Definitions
116

Operations Analyst Resume Examples & Samples

  • Performing Quality Assurance on KYC due diligence on prospective clients
  • Reviewing classification of the prospective client and confirm that the risk rating is applied correctly by the front office
  • Liaising with internal clients regionally to rectify deficiencies in KYC submitted. Ensuring all missing documentation is managed, reported on, and escalated appropriately
  • Liaising with Legal/Compliance to validate any legal documentation presented for Private Investment Company/Trust accounts
  • Performing Quality Assurance on revised KYC due diligence for existing clients
  • Quality Control on front office staff responses to transactional activity alerts using existing due diligence on file
  • Assisting in ad-hoc account opening or due diligence projects, particularly focusing on Politically Exposed Persons
  • Assisting with the KYC periodic review programme
  • Aiding with strategic projects, including implementing global initiatives to enhance the on-boarding model
  • Follow up on any outstanding issues by liaising with the referral officers
  • Close interaction with TCS EServe, Sales and Compliance for transaction processing, status updates, investigations etc
  • Management of documentation packs received from clients
  • Tracking of incoming requests in line with MIS requirements
  • Ensure you are fully aware of personal and departmental objectives making maximum contribution towards achieving these goals when opportunities arise
  • Work /assist with ad hoc projects which may be required from time to time, working to meet agreed deadlines
117

Operations Analyst Resume Examples & Samples

  • Responsible for ensuring the client’s collateral is released after the loan is paid in full
  • Processes the release of the bank’s lien position for loans secured by real estate, aircraft, marine vessels, marketable securities and fine art along with loan documents for loans that have been repaid
  • Performs research of prior paid loans with predecessor banks
  • Partners with legal department on the release of complex collateral
  • May assist in designing, documenting, implementing and monitoring of new processes
  • Full working knowledge of operations environment acquired through experience in an operations environment and on the job training
  • Knowledge of AFS Loan System, BOSS, GFS CCA
  • Practical understanding of credit structures, documentation and loan accounting principles
  • Attention to detail, ability to multi-task, time management, self-starter and ability to function independently
  • Savvy PC skills including ability to navigate through on-line county websites
  • Collateral documentation experience
  • Knowledge of mortgage related documentation including mortgage instruments, title policies and mortgage releases
  • Title Company or Paralegal experience
118

Operations Analyst Resume Examples & Samples

  • Hands on experience in extensively using Framwork Manager and Reports Studio, Data Modeling
  • Experience in defining and executing unit testing, User acceptance testing
  • Experience in working with large projects and large project teams
  • Proven success record – delivering on time and on budget
  • Experience and success record in delivering complex, scalable, applications deployed to large user base
  • Experience in developing and deploying BI solutions in different industries (healthcare, manufacturing, banking, etc)
119

Operations Analyst Resume Examples & Samples

  • Requires 3+ years investment industry knowledge
  • Prefer experience with operational controls in an Risk & Control Self Assessment (RCSA) testing environment
  • Requires strong project management skills, ability to work independently and attention to detail
  • Must have ability to use independent judgment and willingness to dig deep into details of projects
  • Excellent verbal and written skills with a proven ability to work with all levels of personnel including senior management
  • Experience with Microsoft Products, Word, Excel, PowerPoint, etc
  • Ability to organize information in a concise and user friendly way
  • Ability to effectively build relationships and partner with the field
120

Operations Analyst Resume Examples & Samples

  • Assist IT Department with controlling expenses activities to reach the financial objectives
  • Work closely with IT VP and support with any ad-hoc report required
  • Support the 3 year strategic plan and annual budgeting process
  • Run pre-defined daily, weekly, and monthly reports (e.g., budget, dashboards, Opex, labor, Capex)
  • Collect key data elements from various origins (e.g., SAP/BW, Hyperion, InfoShip, spreadsheets, customers’ systems, and manually captured data)
  • IT expenses monitoring versus monthly budget and forecast. Preparing a variance report identifying root causes
  • Use MS Access and Excel to compile, analyze, and summarize data
  • Analyze data for the following: problem identification, root cause identification, trends, measurement of key processes, improvement opportunities
  • Prepare analyses and presentations regarding specific topics as requested by supervisors
  • Work closely with accounting to ensure monthly accruals, re-classes and cross charges are completed
  • Coordinate with accounting department to ensure effective, accurate and timely reporting
  • Identify issues that impact IT expenses. Identify solutions
  • Support and assist project teams focused on IT’s projects
121

Operations Analyst Resume Examples & Samples

  • Experience analyzing and auditing records and workflow
  • Experience auditing employees to ensure compliance with Department of Labor (DOL), Affordable Care Act (ACA), and other NY State employment regulations
  • Prior human resources experience
122

Operations Analyst Resume Examples & Samples

  • Be a dedicated partner support analyst for high level escalations and research ¿ operations liaison to Client Experience
  • Have a focus on Customer Support with escalations from external partners (verbal and email)
  • Research and resolve complex account and customer issues (verbal and email)
  • Internal/External Partner Support Meetings
  • Support Process Review/Documentation of processes
  • Be responsible for the management of partner level email support boxes
  • Report to leadership support needs of internal and external partners
123

Operations Analyst Resume Examples & Samples

  • Bachelor's degree in Business, It or a related discipline completed
  • Information Technology Infrastructure Library Foundation Certificate (ITIL) is a plus
  • Related management or leadership course work is beneficial
  • 5+ years working in a level 1 environment
  • Past leadership experience is beneficial
  • Proficient in Microsoft office
  • Demonstrated ability creating process and documentation for a level 1 team
  • The ability to prioritize critical tasks and coordinate with staff to accomplish them under duress
  • Ability to adapt to shift work (off hours/weekend work) - this position requires 6PM - 6 AM availability (Graveyard shift)
  • A strong technical aptitude and excellent communication skills. Demonstrated ability to bridge the gap between Customer Support, Management and staff
  • Emerging leadership skills and a strong technical background in Windows or Linux
124

Operations Analyst Resume Examples & Samples

  • Pricing of equities, fixed income, derivatives, hedge funds etc from Bloomberg, S&P, IDC, CITCO etc
  • Knowledge of regulations impacting the reference data and pricing functions
  • Knowledge and understanding of Trade life cycle
  • Assertive in giving feedbacks and communication
  • 2 – 4 years of experience in Securities Operations preferably in reference data & pricing functions
125

Operations Analyst Resume Examples & Samples

  • Maintaining an inventory of all CWM Operation's procedures
  • Maintaining version history including a summary of updates, revisions and deletions
  • Coordinating annual CWM Operation procedure reviews inline with Risk & Control Self-Assessment (RCSA) requirements
  • Ensuring proper approval of procedures has been received prior to publishing
  • Maintaining the CWM Operations procedure intranet site
  • Perform training to CWM Operations associates regarding procedure guidelines
  • Ensuring Action Plan closures include updating procedures where applicable
  • Performing process control audits to identify areas of improvement within CWM Operations procedures
  • Provide management reporting on the monthly Operation Risk Management meeting
  • Requires 5 years investment industry knowledge
  • Prefer project management experience
  • Prefer expertise in Excel and PowerPoint
126

Operations Analyst Resume Examples & Samples

  • 3-5 years mortgage processing, underwriting and/or audit/quality control experience
  • Ability to demonstrate Intermediate proficiency of Federal and State regulatory requirements
  • Detail oriented with ability to set goals, meet objectives, take initiative and complete tasks within deadlines
  • Must have organizational, planning and problem solving skills
  • Flexible / Adaptable
  • Analytical / Critical thinking - be able to anticipate problems and resolve early
  • Operational Risk knowledge preferred
  • MS Access / Excel / Word intermediate level
  • Bachelors Degree is a must
  • Ability to make independent decisions
  • Process/Ops Management Skills and experience
  • PC Skills required: MS Word, MS Excel, Lotus Notes, MS Power Point,
127

Operations Analyst Resume Examples & Samples

  • Project management experience is required to carefully plan, document, track and map out each stage of our resale activations
  • Effective team builder and communicator, acting as the liaison and working across multiple departments to ensure each project progresses within the targeted timelines and throughout the project
  • Develops problem solutions by describing process requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions
  • Develops project estimates by identifying phases and elements, personnel requirements, and costs
  • Verifies results by completing quality assurance (QA) tests
  • Maintains quality service by establishing and enforcing organization standards
  • Provides reference for team members and customers by writing documentation; providing support and help
  • Maintains process / metrics / reporting systems by researching and resolving problems; maintaining system integrity and security
  • Bachelor of Science in Business, Operations, eCommerce, Industrial Engineering, Mathematics preferred or equivalent work experience required
  • 2+ years experience in business operations /process improvement or six sigma
  • Relevant industry experience: eCommerce, IT/software, web operations
  • Education or experience in QA Assurance processes (software, IT or manufacturing)
  • Demonstrated skills in
128

Operations Analyst Resume Examples & Samples

  • Driving a disciplined methodology and a holistic view for process management
  • Leading a team of Process Assistants to identify opportunities to mitigate risk, improve the customer experience, create process efficiencies, improve controls and create/enhance process documentation through process mapping activities
  • Partnering with Operations leaders and CSD support groups to develop and execute solutions for opportunities identified
  • Partner with Operations and Business Partners to implement changes that introduce a material reduction in resolution timeliness for Cardholders
  • Partner with Specialty Operations Leadership to create and implement short and long-term strategic plans
  • Assists in developing, maintaining and improving program policies, strategies, processes and procedures within the assigned function
  • Ensures timely definition and completion of new strategy initiatives
  • Collects data prepares and reviews reports and performs analyses using spreadsheet and database tools; makes recommendations to management based on findings
  • May participate in cross-functional projects
  • Gathers and organizes pertinent information to aid in systems or business process analysis or defining and executing initiatives
129

Operations Analyst Resume Examples & Samples

  • Utilize Microsoft Excel for collecting, reviewing and presenting information using pivot tables, formulas, graphs and calculated fields
  • Prepare team communications such as internal e-mails, notifications, newsletters and infographics, with responsibility for content management and storage
  • Create engaging and informative presentations for team meetings, training material and business reviews using Microsoft PowerPoint
  • Updating system information in the TA database to facilitate the TA team, reporting needs, data integrity and new settings
  • Participate in calls and meetings by preparing an agenda, documenting action items and providing follow up
  • Collaborate with colleagues to identify opportunities for improvements and to cultivate solutions, in harmony with TA goals & objectives
  • Active Learning - Demonstrating passion for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information
  • Passion for Results - Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement
  • Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently
  • Information Monitoring - Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
  • Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
130

Operations Analyst Resume Examples & Samples

  • Manage regulatory and business processes to protect the business and increase the effectiveness and efficiency of Wealth Management’s front-office business lines. Such services include
  • Provide ongoing support of operational solutions that assist with product delivery, improve the effectiveness of the branch network and/or improve the client experience
  • Consistently ensure that proper reporting, regulatory and compliance requirements/issues are being managed and delivered within the required time frames
  • Assist in providing educational, training, support material and guidance on AML/ATF, IIROC Rule 1300, QI, FATCA and Document Deficient account opening documentation and other related requirements
  • Develop and maintain relationships with internal and external partners
  • AML/ATF, tax reporting, IIROC Rule 1300, QI, MFDA & IIROC requirements in the wealth management industry
  • In-depth knowledge of the completion of industry forms relating to AML/QI/IIROC Rule 1300
  • Detailed knowledge of operational processes used in support of Wealth Management’s businesses
  • Technical understanding of the Broadridge BPS & Dataphile systems
  • Broad understanding of the different systems and technology used by Wealth Management firms (OAM, COLD, Access, Excel)
  • Technical knowledge of the policies, processes and procedures used within Wealth Management businesses (e.g. brokerage, trust, investment counsel, mutual funds and private banking)
  • The ability to manage projects, juggle multiple priorities and manage deadlines; and
  • Strong communication and collaborative work skills
  • Highly developed results orientation ensuring effective use of resources in meeting project timelines and budgets
  • Effective execution skills to ensure the successful delivery/implementation of products/systems, processes, policies
  • Ability to balance and prioritize sometimes competing or conflicting goals of various departments/stakeholders (requires highly developed strategic influencing skills)
131

Operations Analyst Resume Examples & Samples

  • Ensure the timely and accurate fulfillment of customer orders
  • Monitor and maintain Production / Customer Purchase Order from Production to Customer
  • Identify and resolve ASN issues
  • Identify and resolve size code errors
  • Assist in and oversee resolving systems data integration issues
  • Identify root cause of integration issues and recommend process change
  • ERP System Item Master maintenance
  • Purchase Order entry
  • Investigate discrepancies between invoicing and product received into inventory
  • Product and Customer Order Management
  • Ensure the seamless flow of Merchandise form the Warehouse to RL Canada Customers
  • Handling and solving account queries
  • Timely and accurate delivery block removal
  • Liaise with Production, Account Service, Warehouse, Continuous Improvement and Customers
  • Provide support with projects and process improvements as required
  • Degree in business preferred
  • Past experience in developing processes for on-going activities
  • 1-3 years in Warehouse or Supply Chain experience
  • Enthusiastic, positive, professional and pro-active service minded attitude
  • Excellent oral and written communication skills – ability to communicate with people at all levels of the organization
  • Previous Experience with SAP an Asset
  • Flexible; handles new challenges with a positive approach
  • Proficient in Microsoft Power Point, Excel, Word & Outlook
  • Bi-lingual English/Spanish preferred
132

Operations Analyst Resume Examples & Samples

  • Relevant experience in corporate credit risk analysis and in some of the above mentioned operational areas
  • Broad understanding of legal documentation of complex financing structures
  • Exceptional analytical and strong calculatory capabilities
  • Strong communication abilities
  • Excellent English language skills and possibly good language skills in another language such as German, French or Spanish
  • Intermediate German language skills
  • Excellent IT-skills (MS-Office incl. Excel)
  • Strong ability and interest to fit in with a team
  • Flexibility, proactivity, resilience and commitment
133

Operations Analyst Resume Examples & Samples

  • All aspects of trade capture for exchange traded derivatives
  • Identifying and resolving processing exceptions
  • Manage risk within your role/function
  • Focus on process improvements, be a part of change management as part of your daily role
  • Participate in User Acceptance Testing
  • Display excellent written and verbal communication skills, and communicate ideas succinctly
  • Self starter able to work independently in a challenging and fast paced environment
  • Work with stakeholders at multiple levels and build relationships quickly
134

Operations Analyst Resume Examples & Samples

  • 3-5 years ecommerce experience with a major online retailer, or traditional retailer with a significant online presence
  • 5-7 years program/project management experience, with a demonstrated ability to translate business requests into execution in a professional technology organization
  • Proven sense of high accountability and self-drive to take on and see through big challenges: must be a self-starter and detail oriented
  • Experience with web content management systems, merchandising and ecommerce tools
  • Ability to creatively solve challenging business/technology problems
  • Experience gathering business requirements and turning them into detailed project plans and milestones, and communication of overall project status
  • Proven ability to work cross functionally to drive the implementation of new processes and policies as well as resolve operational issues
  • Proficient with Microsoft Office products including Outlook and Excel
  • A BA/BS degree in technical field or related discipline preferred
135

Operations Analyst Resume Examples & Samples

  • Preferred – Custody process Three years mortgage knowledge
  • Preferred – Two or more years Mortgage Banking or Financial Services experience
  • Preferred – Bachelor Degree or equivalent work experience
  • Required – Data analysis experience
  • Required – Data extract and update experience
  • Required – Intermediate level knowledge of Excel (demonstrable)
  • Required – Basic MS Access query tool knowledge (demonstrable)
  • Excellent verbal and written communication skills including ability to communicate with all levels of management and staff; as well as technical and non-technical personnel
  • Good attention to detail and ability to perform well in a fast-paced environment
  • Positive attitude and a strong commitment to customer service
  • Good organizational and prioritization skills
  • Strong analytical skills, ability to set and achieve challenging goals
  • Ability to monitor and report operational statistics and management reporting as defined
  • Solid interpersonal skill; works well within a team environment
  • Good verbal and written communication skills; excellent telephone etiquette
136

Operations Analyst Resume Examples & Samples

  • Provide support for application development changes, ensuring operation efficiency and correctness
  • Assists in the maintenance of all automated systems, keeping technologically current with all announced changes and enhancements
  • Provide technical assistance, ensuring data processing resources are used most effectively and promoting the use of automation products
  • Participate in monitoring the requirements of new projects to ascertain whether new or additional equipment is needed and make recommendations to enhance current operation procedures
  • Provide production support as needed to assist with problem resolution
  • The incumbent is responsible for acting as liaison between development, data center, vendor and client personnel in order to effectively implement new or enhanced products according to standards
  • Remotely deploy new applications, updates and patches and version releases to end users, utilizing distribution tools
  • Assist software developers and system administrators in the deployment of application, operating system upgrade
  • Learn and utilize Microsoft System Center Configuration to support Business Solution delivery team and users Groups
  • Assist Information Technology personnel in the deployment of in-house and third party application
  • Resolves all event management tickets
  • Provide Reporting to internal clients on Group Memberships, File Access, Devices and Software on the M&T network and Active Directory Reporting to ensure proper separation of duties and recertify file, application and server access for audit purposes
  • Bachelor's degree and three years of work experience or in lieu of degree seven years of relevant experience or equivalent on work experience
  • Thorough knowledge of personal computers and software utilized by department
  • Knowledge of JCL, VSAM File Structure, MVS utilities, and various automation products
  • Excellent written and oral communication skills. Analytical ability
137

Operations Analyst Resume Examples & Samples

  • Creates weekly cases, schedules utilizing planning and scheduling of weekly visits, resources and duration of tasks assigned to the client Distribution Centers (38 sites, each with a primary and secondary Tech requirement)
  • Leads and facilitates client and internal meetings and presentations as required for monthly operational governance
  • Understands business justification and program prioritization and provides alternative solutions to the customer and management
  • Monitors SLAs, First Time Fix, Aged Cases
  • Implements program management practices that result in successful program delivery
  • Works with customer to determine desired outcomes and approaches
  • Responsive to customer inquiries regarding program status, approaches, CSLS and technology issues
  • 3 or more years experience in Program Management, Service Delivery, Distribution Centers, OR Dispatch/Field work
  • Bachelor’s degree in a relevant field or experience equivalent
  • Experience developing presentation decks, communicating technical information, and ticket review
138

Operations Analyst Resume Examples & Samples

  • Bachelor’s Degree or equivalent (BBA / BComm/ BA)
  • High degree of accuracy and ability to analyze large amounts of data
  • High level of adaptability in a dynamic team environment
  • Ambitious, results-driven achiever
  • Conceptual / Strategic thinker
  • Intermediate to Advanced Excel Skills (Pivot Tables and Macros)
139

Operations Analyst Resume Examples & Samples

  • Strong PC skills (proficient knowledge of MS Word, Excel, and PowerPoint) Book international & domestic travel arrangements and organize itineraries
  • Develop and maintain electronic files as needed
  • Assist with staff onboarding and off boarding which includes requesting equipment setup and system access
  • Exhibits increased proficiency in duties and expanded knowledge and application of software packages
  • Knowledge of general office procedures (e.g., filing, correspondence, scheduling)
  • Ability to adapt procedures, processes and techniques to the completion of assignments
  • Advanced ability to organize events
  • Tact and good judgment in confidential situations and proven experience interacting with senior management
  • At least eight years of secretarial / administrative experience
140

Operations Analyst Resume Examples & Samples

  • You have at least 4 years of work experience using SQL
  • You may be asked to demonstrate the ability to write a complex query and speak to the SQL language in depth
  • You may be asked to explain the differences between the different types of database objects and how they relate to building more efficient queries
  • Solid skills in database performance factors, monitoring tools and tuning procedures
  • A solid skill with one or more programming language is preferred
  • Oracle version 9.x and 10g exposure preferred
141

Operations Analyst Resume Examples & Samples

  • Assist Optics DC with controlling expenses activities to reach the financial objectives
  • Work closely with DC Manager and support with any ad-hoc report required
  • Expenses monitoring versus monthly budget and forecast. Preparing a variance report identifying root causes
  • Identify issues that impact expenses. Identify solutions
  • Other duties and responsibilities, as needed
142

Operations Analyst Resume Examples & Samples

  • Maker/checker for various processes like sales reporting, MAS reporting, EMBS rates maintenance, settlements etc
  • Performing the Global Rewards settlements function and ensuring no long aging items
  • Monitoring the GLs and liaising with different departments across business to address various issues/queries/escalations
  • Managing various control functions like Audit, ADD, eDCFC, Testing etc
  • Performing timely review of process documents and ensuring they are up to date
  • Governing and providing guidance and support to the outsourced team in Dalian
  • Identifying process improvements/gaps to increase efficiency and control
  • Working on various other Ad hoc requests/projects as required
  • Proficiency in MS Word and MS Excel
  • Knowledge in ECS+ will be an added advantage
143

Operations Analyst Resume Examples & Samples

  • 4+ years of experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial / Retirement Planner
  • Prior experience with various products, including: Equities; Fixed Income; Repurchase Agreements; Futures; FX; Mortgages; and Options
  • Middle / Back Office experience covering: Trade Settlements; Fail Control; Reconciliation of Trade Discrepancies; and, Client Servicing
144

Operations Analyst Resume Examples & Samples

  • Minimum of 1-2 years of experience in Technology & Operations preferably working on initial level troubleshoot
  • Broad based background in technology (Windows, UNIX, Linux, Mainframe, Oracle, SQL) and CCB Operations
  • Process Oriented with excellent analytical (able to identify the problem area) and technical troubleshooting skills
  • Work with a sense of urgency and attention to detail
  • Mainframe / Control-M / ORACLE Database / SQL / UNIX / Wintel Experience
145

Operations Analyst Resume Examples & Samples

  • 3-5 years mortgage processing or related experience
  • Previous pipeline management experience a plus
  • Basic knowledge around all legal and credit documents
146

Operations Analyst Resume Examples & Samples

  • Bachelor's degree from four-year University or College or at least 4 years' experience in a similar role
  • 3+ years' experience as a report developer/analyst with SAP Business Objects is required
  • The ability to work independently and meet deadlines
  • Experience with Tableau, Graphana, or Microsoft BI is a plus
  • Ability to write SQL Queries a plus (SAP/BO)
  • 3+ years' of experience with Financial and/or Operational Reporting is required
  • Strong analytical and problem solving skills and a desire to learn
  • Strong knowledge of relational database concepts and design
  • Excellent written and oral communication skills and comfortable interacting with various levels in the organization
  • Experience leading meetings and hosting presentations
  • Experience in translating business needs into requirements
  • Working knowledge in Microsoft Office tools with a focus on PowerPoint and Excel
  • Limited travel may be required
147

Operations Analyst Resume Examples & Samples

  • Support operational and system support initiatives via phone, email and in person
  • Support SalonCentric store leadership with development and documentation of procedures, practices and processes to ensure high quality service and compliance to standards
  • Collaborate with NOC departments to plan, develop and deploy new processes, procedures applications and enhancements
  • Encourage and recommend processes and service improvement for stores by building strong cross-functional relationships with all corporate NOC teams.,
  • Assist with the documentation and remediation of store support training gaps as they are identified
  • Work with Corporate IT partners on projects as needed
  • Travel required 0 - 10%
  • 1-2 years of experience in store operations, system support or related field
148

Operations Analyst Resume Examples & Samples

  • Ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility
  • Ensuring Customer and Internal Stakeholder queries are answered in the most professional and efficient way possible
  • Supporting customer needs in an efficient, effective and professional manner and handling exceptional requests when required
  • Reviewing and resolving problems by conducting necessary analyses and communicating resolutions
  • Servicing specific customer enquiries accurately and in a timely manner in line with departmental standards
  • Providing a service and interacting with colleagues in line with Deutsche Bank values and policies
  • Applying all internal and external policies / guidelines in order to meet the requirements of the Regulators
  • Consistently meeting individual Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and quality measures, while supporting the team in meeting and exceeding overall SLA & KPI metrics
  • Providing input, as appropriate, to ensure a superior offering in the face of changing client needs and market trends
  • Using knowledge and experience from own area of responsibility to inform the design and implementation of strategies to eliminate waste and improve efficiency and performance
  • Working effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement
  • Providing ad-hoc support to colleagues and management as required
149

Operations Analyst Resume Examples & Samples

  • Experience in Loan Documentation
  • Experience with Loan Collateral and trade processes
  • Able to explain regulatory requirements
150

Operations Analyst Resume Examples & Samples

  • Data. You will manage the quality and analysis of the organization’s data
  • Improve the organization’s efficiency across departments
  • Manage the implementation and ongoing use of a CRM system
  • Manage the reporting of effectiveness across the organization’s operations
  • Having a deep love for data and information
  • Highly comfortable with Excel
  • Active learner who is constantly learning and trying new things
  • The ability to solve complex problems with creative solutions
  • Excellent interpersonal and people management skills
  • Effective team member in high-intensity environments and able to thrive under pressure
  • Studied a quantitative discipline (statistics, business, math, economics, computer science etc.)
  • Experience with Salesforce, excel macros and pivot tables - R, Python, Matlab or Stata is a plus
  • Applicants to this job SHOULD send resumes to Lauren.Nystrom@ParkerLynch.com
151

Operations Analyst Resume Examples & Samples

  • Timely import of client trades and allocation of client activity to facilitate entry into the Bank’s settlement, accounting and client reporting applications
  • Provide timely responses and resolution to trade booking/settlement issues, positions and cash/cash-flow reconciliation exceptions and general operational queries emanating from the PB business line, GWO, internal support functions or directly from the clients
  • Reconciliation of all trading and related event activity reflected between front and back office systems and appropriate escalation and resolution of client position and cash discrepancies
  • Co-ordinating with GWO with regard to trade matching, confirmations and settlement in adherence with local market regulations and internal Bank policies. Ensuring discrepancies are accurately documented, escalated in a timely fashion and resolved while minimizing opportunities for losses
  • Developing a detailed understanding of each client’s account, actively monitoring the client’s behaviour as it relates to operational activity and escalating appropriately where conditions exist that are considered out of the norm
  • Ensure the accurate and timely input of static and performance data into the relevant operational applications and platforms in accordance with internal policies, documentation and controls
  • Documentation of procedures and process flows to help enhance controls and ensure compliance with Bank policies and guidelines
  • Liase between the FrontOffice and SecOps on issues and Client requests
  • Building and reinforcing consistency in the service delivery model in accordance with best practices and anticipating client issues, identifying trends and root causes with the objective of developing and executing solutions to strengthen business confidence and increase client satisfaction
  • At least two years experience in securities or deriviative operations
  • Previous experience dealing with clients
  • Be willing to help develop a newly formed organization
  • Strong organizational skills and works efficiently
  • Possess strong computer skills, familiarization with Broadridge (BPS/GLOSS), CDSX, DTCC, NEOLink would be an advantage
  • Effective time management skills with the ability to work quickly within a deadline driven environment
  • Must be available to work weekday hours from 7:30am until 5:30pm (with some flexibility with earlier starts and later finishes)
152

Operations Analyst Resume Examples & Samples

  • Reconciling clients firm and client positions on internal systems against agent bank records
  • Liaising with custodians/brokers whenever necessary to resolve any discrepancies in trades
  • Regular follow up on trade status with agent banks
  • Supporting change by assisting in devising and implementing improved processes
  • Identifying cost saving opportunities in operations processes
  • Ongoing self development/cross training across the settlement function
153

Operations Analyst Resume Examples & Samples

  • Address List
  • AI Online
  • Client / ILT List
  • Email List
  • GAP Address List
  • GAP - 23A Reporting
  • GAP Email List
  • GAP Flash Estimates
  • Participant Call
  • Tax Rendering
  • Vendor QC
  • E-Delivery Uploads
  • MOL Daily User Report
  • Livelink Posting
  • PCAP Retraction
  • Minimum 3-5 years of work experience
  • Understanding of financial markets
  • Understanding of alternative products and its life cycle
  • Understanding of troubleshooting client experience issues and be able to quickly determine sensitivity to business risk
  • Prior exposure to document rendering, management, reconciliation and upload a plus
  • Experience using MS Access Databases and MS Office Suite (including advanced Excel with macros)
154

Operations Analyst Resume Examples & Samples

  • Efficiently bringing production issues to resolution through effective online banking troubleshooting methodologies, including customer account issue investigation and triage, clear and concise on-going documentation of resolution efforts, and validation of implemented fixes
  • Establishing sound, constructive working relationships with development and support teams across the firm, to ensure issues are brought to resolution with the appropriate level of urgency
  • Communicating clearly and effectively to stakeholders and senior management with respect to the nature, impact and resolution efforts of all critical customer-impacting issues
  • Participation in quarterly production releases by validating correct functionality of customer-facing products and services, as well as internal support tools post-implementation
  • Documenting and sharing learned best practices with team members, with respect to troubleshooting and resolution procedures for supported products and services
  • Participating in an on-call pager rotation
  • 2+ years production support and issue resolution experience, preferably in a banking / payments research and processing field, with familiarity of NACHA regulations and Federal Reserve guidelines
  • Broad basic knowledge of web payments and web banking products and services
  • Strong experience in the production / customer support field including incident management, complying with department procedures, positively influencing client relations, and process and quality improvement
  • Experience working in an environment which requires a dedicated focus on the customer, as well as an understanding of how impact to customers drives prioritization
  • Ability to handle on-going re-prioritization and effective management of workload based upon changing customer impact and resolution requirements
  • Ability to multi-task effectively in a fast-paced environment
  • Experience working in a role which requires 24x7 rotating on-call support
  • Excellent interpersonal and team player skills
  • Sound working knowledge of Microsoft Office suite of applications
155

Operations Analyst Resume Examples & Samples

  • Primary contact person for Issuing function under Chargeback Operations
  • Responsible for backing up Acquiring function in Chargeback
  • Manages the team in the absence of Team Manager and being involved in team managements responsibilities
  • Coordinating with Outsourced partners and making sure cases are filled/ followed up as per association timelines
  • Coordinates with vendors to participate in UAT testing and Projects/Association Compliance/Ad-hoc activities (Umero fax server migration, DCC, Compliance etc
  • Developing new hires (Contracts/interns) and TCS/CSIL/CitiPhone/branches etc
  • Partner in Governance for CSIL and TCS by looking at ways on effective monitoring by migrating to ESMS flow and process streamlining
  • Actively participating in all new initiatives and backup lead responsibilities like, COB Coordinator, backup for Aquiring, Security Matrix etc
156

Operations Analyst Resume Examples & Samples

  • manage daily reconciliation of trades, positions, margins and cash versus the exchanges and carry brokers
  • support daily margining and settlements with exchanges, *carry broker and the firm’s clients
  • participate in documentation of business requirements and *testing of new processes and systems
  • internal liaison between the client and Citi Operations
  • new account set up and mapping
  • trade clearance including reallocations & transfers
  • monitoring deliverable positions
  • exposure monitoring & margin calling
  • portfolio maintenance
  • project work
157

Operations Analyst Resume Examples & Samples

  • Strong interpersonal and team player skills
  • Strong analytical and writing skills
  • College Degree preferred or equivalent combination of education and experience
158

Operations Analyst Resume Examples & Samples

  • Support the separation activities of Prepaid across all International markets
  • Ensure operational exit is orderly by contributing to discussions with functional teams (Product, Technology, Operations, and Finance etc.) Planning, documenting and executing on exit strategies to support prepaid product
  • Facilitating discussions in relation operational process changes as a result of vendor, technology or product changes - track and report on a case by case basis
  • Support operational transition to the new company acting as a point person for Operations and Service issues
  • Support vendor transition processes
  • Support MandA requests for data in relation to transition activities
  • Document any Business Requirements Documents, process diagrams and business cases that support the approval and initiation of key Operational exit projects
  • Document new and updated processes and procedures for Prepaid Process Manuals
  • In general, drive process standardisation across International as required
  • Prepaid Cards knowledge with deep operational experience of the product and technologies involved
  • Analyzing /preparing process and procedure documentation
  • Process re-engineering
  • Strong knowledge of controls and compliance in relation to a cards product
  • An analytical and methodical approach
  • Presentation creation and delivery
  • Process mapping and documenting
  • Self-motivated and able to demonstrate a high-level of initiative
  • Experienced in wide-scale change management
  • Skilled in using MS Office, MS Project and Excel
159

Operations Analyst Resume Examples & Samples

  • Purchase Order Management. Responsible for issuing, tracking, and reporting against purchase orders to all vendors
  • Raw Materials Management. Responsible for the raw material inventory and both ordering and receiving trims, sundries, and fabric according to plan
  • Inventory Integrity. Responsible for the accuracy of all SKUs, UPCs, and BOMs. Inventory between the DC, ERP, and Website must be in sync and accurate. New inventory must be prepped and loaded in order to deliver successful product launches
  • Reporting. Responsible for reporting on raw material vendor performance, DC performance, and Purchase Order delivery dates
  • Logistics Oversight. Manage all logistics surrounding the movement of product both inbound and outbound, between warehouses, factories, DC and selling locations
  • Product, UPC and SKU set up and maintenance. Set up and maintain UPC, SKU and products in the ERP. Oversee and manage all aspects of products in the ERP. Ensure BOMs are 100% accurate and up to date
  • 2+ years of prior experience in operations manufacturing role
  • Bachelor's Degree (BA) or equivalent from four-year college or university
  • Strong computer skills to include Excel, MS office, Word, Outlook and relevant ERP applications
  • High level of analytical thinking and math skills
160

Operations Analyst Resume Examples & Samples

  • Demonstrate the 5 Keys to a Great Customer Experience to participants and partners on a daily basis
  • Deliver functional training material in a clear, concise, engaging and interactive manner; oversee the completion of virtual training
  • Participate in the panel process for lending authority and provide feedback to participants
  • Quickly learn unfamiliar topics to be able to deliver content with minimal preparation time
  • Develop training plans in line with recommended curriculum
  • Stay current and adapt to changes in course content, policies and procedures, and regulations
  • Continually assess the participants' understanding of course content and change delivery method accordingly
  • Provide one on one coaching to improve the performance of the training participants
  • Facilitate pre and post training activities, as applicable
  • Monitor effectiveness of training program and provide feedback to improve the content or activities
  • Develop communication plan to deliver frequent progress reports to key clients
  • Responsible for material production and inventory management, expense reporting, attendance tracking, system access, room coordination and other administration functions
  • Lead or support projects as assigned in support of NCE goals
  • Two or more years of Training delivery experience
  • Knowledge of training methodology, adult learning principles and small group dynamics
  • Strong facilitation/presentation skills
  • Proven ability to build strong relationships with business partners
  • Strong coaching and consulting skills
  • Ability to work comfortably with large and small groups
161

Operations Analyst Resume Examples & Samples

  • Monitoring/Investigating transactions held on system queues, which are being held due to insufficient funds
  • Releasing currency payments adhering to strict deadlines, provided the relevant credit approval/balance check has been authorised/performed
  • Placing clients funds on overnight deposits
  • Cancelling Payments
  • Monitoring overdrafts via reporting
  • Compiling/Investigating daily quality check reports
  • Acting as a point of contact for BACS payment files breaching system limits
  • Dealing with telephone and email queries received from Relationship Management and Customer Service Officers
  • Liaising with Credit Risk Management and Global Relationship Managers
  • Interacting closely with other Internal teams such as Payment Investigations and Processing to ensure all transactions are dealt with accurately
  • Compiling and reconciling monthly quality statistics
  • Ensuring agreed service standards and standard procedures are strictly adhered to
  • Conducting daily/weekly/monthly and end of year reporting
  • Delivering on service level components, and taking personal responsibility for problem resolution
  • Dealing with escalations in a prompt and efficient manner
  • Basic analytical skills, with adaptability regarding production problem solving
  • Excellent communication skills (written/verbal)
  • The ability to work in fast paced environment and keep pace with technical innovation
  • Experience working in a pressurised and goal driven environment
  • Excellent organisation/prioritisation skills and the ability to multi-task within strict deadlines
  • Strongly client centric oriented, with a strong focus on delivering an exceptional client experience
  • Strong awareness and appreciation of risk and regulatory issues
  • Self motivated, proactive and possess an ability to use your own initiative
  • Willing to work the hours of 11am until 7pm
162

Operations Analyst Resume Examples & Samples

  • Graduate in Commerce/accounting
  • 2 years and greater experience preferably in the banking Industry. Prior knowledge of Image Retrieval will be added advantage
  • Have in-depth process knowledge for all the processes & sub processes in order to ensure that issues are resolved with least TAT
  • Responsible for MIS reporting and sample review of processed work of team members
  • Be pro-active in identifying issues/risks in the process and effectively manage the controls around them
  • Provide quick alternative courses of actions
  • Maintain timeliness on reporting deliverables
  • Will be involved in periodic training and constant coaching and feedback sessions
  • Ability to prioritize multiple tasks and work under pressure in a deadline oriented environment
  • To ensure regular processing and provide additional support on high volume days
  • Willingness to work in any shifts
163

Operations Analyst Resume Examples & Samples

  • Bachelor degree in operations management, logistics, supply chain, or related field
  • 3+ years of experience operating in a fast paced distribution environment
  • Strong experience in all/most aspects of the distribution center, from inbound receiving to outbound logistics
  • Apparel distribution and manufacturing experience a plus
164

Operations Analyst Resume Examples & Samples

  • Using SQL to maintain and update charge integrity rules
  • Uncovering of missed charges and coding variances through the use of applied mathematics
  • Assistance with making recommendations and implementing solutions
  • Understanding of revenue cycle and charging process
  • Understanding of SQL and database structures
  • Experience with revenue cycle is a plus
  • Healthcare industry experience is a plus
165

Operations Analyst Resume Examples & Samples

  • Experience with reporting and financial analysis
  • Experience developing implementation program plans
  • Strong PC skills including Microsoft Word and Excel are required
166

Operations Analyst Resume Examples & Samples

  • Sending Follow-up Mails to Clients
  • Weekly Status Update Calls with Partners for Invoices above 90 Days
  • Collection of Target Collection Dates
  • Co-ordination with Accountants for follow-up of Invoices
167

Operations Analyst Resume Examples & Samples

  • Analysis of available inventory in reference to available order fulfillment projections
  • Service level analysis for SLAs/KPI objectives gaps, and associated root-cause and corrective action recommendations
  • Assist in developing solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing out SOPs
  • Review data and recommend productivity and efficiency improvements
  • Track inbound & out transit shipping performance by carrier. Analyze zones and geographical delivery trends and patterns
  • Assist in developing project estimates by identifying phases and elements, personnel requirements, timelines and costs
  • Prepares reports by collecting, analyzing, and summarizing data
  • Coordinates with the Dev. Team to ensure technical issues and problems within operations are being identified, addressed, and resolved in a timely manner
  • Ability to work effectively in a dynamic, multi-functional and multi-cultural environment
  • Focus on quality improvement and problem solving
  • Strong working knowledge of spreadsheets and other data-mining tools
  • Ability to effectively present information in a formal setting and respond to questions from groups of senior managers, clients, customers, and the general public
  • Bachelor's degree from a four-year college or university or an equivalent combination of education/training and experience
  • Two to three (2-3) years of transportation or logistics experience
  • Ideally has experience in manufacturing supply chain management
168

Operations Analyst Resume Examples & Samples

  • Act as a primary representative and subject matter expert for each/assigned business area across COLA, providing excellent customer service and expertise while executing short-medium term, non-routine and more complex deliverables within specified parameters and timeframes, enhancing the employee experience
  • Assist in the review and approval of systems and software access requests ensuring that access levels are appropriate for each system/software and role, retain and file supporting documentation for all requests and approvals. Ensure access levels meet TRMIS governance & best practices – escalate to management when necessary
  • Make specific recommendations with supporting rational and metrics for potential process improvement initiatives for operational support, working directly with the Operational Support team and management on the effective execution. Position may be directly responsible and/or oversee various improvements performed by lower levels within the team, based upon positions expertise
  • Provide assistance to the Operations Analyst and Manager Operations for analysis and review of various metrics including tracking and documentation of on/off boarding, system, premises/equipment requests, SLA targets and resourcing, generating monthly dashboards for senior management review
  • Investigate and resolve issues such as newly requested roles by COLA businesses with various LOB owners to ensure appropriate access levels meet the business needs and internal bank standards
  • Support implementation and provide recommendations for improvement on strategic premises and equipment plans to facilitate seamless expansion and premises/equipment upgrades to users, advocating synergies and common solutions where possible
169

Operations Analyst Resume Examples & Samples

  • Excellent understanding of standard software applications
  • Excellent understanding of Excel formulas, pivot tables, etc
  • Strong written and oral communications skills
170

Operations Analyst Resume Examples & Samples

  • 0-2
  • Ensure accurate and timely delivery of services to clients
  • Ensure specified quality of services at all levels of operations
  • Supporting, attending and following-up of the respective Team meetings
  • Generating reports in order to obtain periodic information on the inquiries received
  • Ensure he/she has assisted in creating proper backups through adequate cross training, within the department
  • Understand and create a controlled environment in day to day processing
  • To be responsible for the processes involved in identifying and reconciliation of discrepancies in key control data for the banks
  • Will be required to perform various processes for UK, Frankfurt, US, and Hong Kong and should be open to work in various shifts
  • Will be responsible for meeting intraday deadlines and speaking to external Clients
171

Operations Analyst Resume Examples & Samples

  • Support operations for the hedge fund platform
  • Support day to day trade operations, including trade review, valuation, reconciliation and collateral management
  • Set up wires and support cash management activities
  • Support the internal and external audit, tax and compliance activities with data collection and reporting
  • Track investment activity on the platform and provide reports to internal and external stakeholders
  • Support the operations team on on-boarding and off-boarding managed accounts
  • Review and respond to fund accounting and performance reporting questions on a periodic and ad-hoc basis from various interested parties
  • Proactively look for means of automation, working within the division to make enhancements to current systems and processes
  • 1-3 years of relevant work experience in the investment industry
  • Ability to analyze problems and recommend solutions
  • Strong Microsoft Excel skills required
  • Works effectively and productively in a team environment
  • Some experience in finance and knowledge of investments
  • Major in finance or quantitative subject preferred
  • Programming skills in VBA, SQL or other languages preferred
  • Familiarity with database systems preferred
  • Fund Accounting, Hedge Fund operations or audit experience a plus
172

Operations Analyst Resume Examples & Samples

  • The Reference Data Specialist is responsible for creating and maintaining client level information
  • Queries answering and maintains exception reports to ensure data quality within client reference repositories
  • Engages in BAU issue resolution, issue escalation, and performs UAT testing for enhancements or new databases specific to client reference data
  • Requires a high degree of discipline and a strong attention to detail
  • Should be cognizant of client impact and is always ensuring that the data integrity of the client and account information is to the highest possible standard
  • Serves as the liaison for issue resolution and research relating to client and account information queries
  • 1+ years of Banking / Banking Back office / Securities Processing / treasury experience in automated / process oriented environment
  • Knowledge of Investment products
  • Knowledge of the operating and compliance standards and audit requirements of the department
  • Should be willing to work US hours given the fact that most of the functions are US based, facing off to middle offices and front office support groups
173

Operations Analyst Resume Examples & Samples

  • Maintain a thorough understanding of mainframe computer operations and working knowledge in JES2/3 environments
  • Possess excellent technical knowledge of installed computers and peripheral equipment
  • Have solid operations-related knowledge of mainframe production features and communications networks
  • Bachelor’s Degree (Computer Science, IS or related)
  • 2+ years of experience as a systems console operator
  • 1+ years of experience with JES/3 and JES/2
  • Effective written, oral communication and interpersonal skills. Interface with various technical support staffs, vendors, users, and management to report and resolve operation-related problems
  • Demonstrated record of self-motivation and dependability
174

Operations Analyst Resume Examples & Samples

  • Management of daily Aon Hewitt Group Trust and Aon Hewitt Collective Trust relationships
  • Liaising with stakeholders during client investment portfolio transitions
  • Working with portfolio managers on client investment transactions
  • Facilitating and ensuring successful completion of client portfolio transactions. Coordinating with client trustee personnel
  • Assisting investment program managers/client leads with ad-hoc requests for analysis to support client relationships
  • Ability to handle the daily activity related to monitoring of client investment allocations, interpret dynamic strategy policies, and maintain awareness/understanding of synchronous planned transactions across client portfolios
  • Basic working knowledge of Bloomberg
  • Experience with either trust accounting, securities trading, cash flow management, performance calculation/monitoring, or client portfolio reporting
  • Comfort with managing relationships with external stakeholders, e.g., trustees, custodians and Investment managers
  • Modeling/VBA knowledge a plus
  • Candidate for CFA or actuarial certification a plus
  • Group will also consider career changers with consulting, actuarial or technical experience, and encourages successful candidates with those and similar backgrounds to apply
175

Operations Analyst Resume Examples & Samples

  • Develop a personal toolbox for navigating Tesla’ data landscape
  • Understand the factory data flow at a high level and how efficiency metrics are captured
  • Provide data to various management and engineering teams, in both well designed dashboards and in raw data extracts
  • Create tools that provide line feedback to teams in real time
  • Develop auditing reports to test data validity
  • Identify any gaps in data and work within the system
176

Operations Analyst Resume Examples & Samples

  • Performing process control audits to identify areas of improvement/validate the control environment (process maps, procedures, Risk & Control Self Assessment (RCSA)
  • Performing quality assurance of key operational functions such as client fees, interest sweep, Corrections & Remediations
  • Requires 5 years of experience in either Risk & Control Self Assessment (RCSA), Audit or quality assurance
  • Requires 5+ years financial services experience, Prefer investment industry knowledge
  • Prefer experience implementing operational controls in an Risk & Control Self Assessment (RCSA) testing environment
  • Prefer expertise in Excel, including V-Lookups and Pivot Tables
177

Operations Analyst Resume Examples & Samples

  • Directs, coordinates, and responds to automation of processes and the building and compiling of databases to support operations work to improve out control environment
  • Understands business problems and opportunities in the context of the requirements and recommends solution(s) that enable the organization to achieve its goals
  • Adheres to the recommended Requirements Management Process, practices, and deliverables to support the organizational standards and ensure consistency of deliverables
  • Confirms that operational processes are executed in a timely manner (backups etc) to ensure system and application service level availability objectives are met
  • Be able to manage small projects or business enhancements by tracking activities and milestones measured against the agreed goals and document formal changes or procedures
  • Manages and documents the translation of business needs into requirements to communicate to the project team activities, resources, and deliverables necessary to meet business objectives
  • Participates in investigations, interviews, and formal or informal requirements gathering sessions to understand stakeholder needs
  • Investigates operations-related problems/inquiries and recommends and coordinates solutions to address such issues
  • Keep all stakeholders informed of progress and issues
  • Establish and publish clear priorities amongst assigned tasks
  • Report and escalate to management as needed
  • Possesses a university degree/college diploma and/or 1 to 4 years work experience
  • Demonstrates good business knowledge of the Finance/Banking industry
  • Mandatory to have advanced MS Excel and MS Access database experience skills including building macros, databases, using formulas and pivot tables
  • Demonstrates good writing and documentation skills
  • Possesses good problem-solving and analytical skills
  • Demonstrates excellent communication & presenting skills
  • Communicates easily with stakeholders in varying situations (e.g., one-on-one interviews, formal requirement gathering sessions, etc.)
178

Operations Analyst Resume Examples & Samples

  • Requires minimum 1 year leadership experience
  • Background in Training and documentation would be a plus
  • Minimum of 4 years of banking operations, compliance/legal operations, or case based service operations experience
  • 1-2 years call center experience preferred
  • Bachelors Degree in related field preferred (Corporate Law, Legal Assistant, Criminal Justice, etc)
  • Prior experience in high production area preferred
  • Have excellent attention to detail and concern for all aspects of the job
  • Adapt to changing needs & deadlines and remain calm when under pressure
  • Must have the ability to follow complex methods and procedures regarding asset based court orders in diverse routine and non-routine tasks
  • Prefer familiarity with legal documents such as information subpoenas, restraining notices, levies, garnishments and court orders preferred
  • Required to demonstrate strong customer service skills suitable for a business environment
179

Operations Analyst Resume Examples & Samples

  • Participates in execution of strategy
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Fluency in Windows Operating Systems and Microsoft Office tools
  • 2-3 years Bankcard experience
  • 1-2 years Fraud experience
  • Proven exceptional business letter writing skills
  • Excellent analytical and decision-making ability
  • PC literacy to include MS Word and Excel
  • FWIR AND/OR FWI
  • C3 experience
  • Ability to work independently and self-motivate
  • High degree of initiative
  • Welcomes and is adaptable to change
180

Operations Analyst Resume Examples & Samples

  • Ability to multi-task and reprioritize work and demands throughout the day
  • Demonstrates attention to details and accuracy in approach
  • Strong analytical skills, including financial analysis
  • Proficiency in Excel, Word and PowerPoint
  • Interest in structuring credit transactions
  • Ability to learn about financial derivatives, investments and wealth advisory capabilities
  • Ability to complete projects with limited supervision
  • Bachelor's degree in finance or related field
  • OS, ARC, WS, CC, EN, SRGT, SELM, etc.) experience is a plus
181

Operations Analyst Resume Examples & Samples

  • Monitoring cash and asset variances between the core systems and the accounting system on a daily basis and resolving discrepancies
  • Performing "buddy reviews" for other accountants prior to rendering final portfolio valuations
  • Assisting with systems testing for any new releases or enhancements and maintaining a system of filing and account profiles to facilitate continuity at all times
  • Supervising a team of X fund accountants including senior fund accountants and support positions including assigning responsibilities and ensuring an efficient work environment
  • Reviewing NAVs and yields prior to release
  • Reviewing key areas of daily operations in order to ensure accuracy and compliance with procedures and controls
  • Ensuring the completeness and timeliness of reporting to clients, outside parties, and other internal departments
  • Communicating all department information to the team through regular scheduled meetings and cascading the broader organizational goals to the team, ensuring that these are understood and embraced and are part of individual and team objectives
  • Representing Fund Accounting with key stakeholders including fund management, the custodian, the transfer agent and all other related parties
  • Coaching and developing staff including formal objective setting, performance reviews and providing ongoing and regular feedback
  • Minimum 3-5 years of Mutual Fund and accounting experience
  • BA/BS-Accounting oriented, MBA or CPA preferred
  • Proven ability to drive and deliver efficiencies through re-engineering and process improvements ensuring optimal productivity
  • Proven ability to operate effectively in a matrix organization with the ability to work under pressure and to tight timeframes
182

Operations Analyst Resume Examples & Samples

  • A minimum of 2 years call center experience is
  • Excellent organizational and analytical skills
  • Able to interact easily with all levels of management
  • Ability to think creatively by reviewing data and trends to develop meaningful reports
  • Working knowledge of Access, Excel and Word
  • Must be able to work in a multi-tasked environment
183

Operations Analyst Resume Examples & Samples

  • Ability to interact with varying levels throughout the organization
  • Self starter with the ability to not only recognize tasks to complete but also how best to effectively and efficiently complete them
  • The ability to recognize work in the pipeline and willing to work to completion
  • Graduate in Commerce, Management
  • General understanding of credit concepts
  • General understanding of derivatives, FX and participations/syndications
  • Experience using the Credit Risk Infrastructure tools and applications (ARC, EN, SRGT, CRRT, OWL, SELM, etc)
  • System testing and project management
184

Operations Analyst Resume Examples & Samples

  • Perform end to end Testing ; User Acceptance Testing, Regression & Functional
  • Assist in the parallel running of the current system to ensure the new system results are validated against the existing system
  • Documentation of UAT Test Scenarios - Test Cases / Test Scripts
  • Test automation
  • Defect Management - identification and analysis of defects and work with Ops teams to ensure the quality of delivered software as well as ensuring timely bug resolution
  • In parallel with testing responsibilities, the candidate will be required to assist in the delivery of monthly/quarterly reporting on the testing results
  • Update documentation that has gone out-of-date
  • Previous relevant experience in a test or technical support environment
  • Test Preparation and Execution experience (preferably within business applications and processes)
  • Strong problem solving and good analytical skills (defect analysis and reporting)
  • Ability to interact with databases
  • Track record of successful project completion working in a team
  • Ability to multi-task and test different applications relating to a release
  • Good time management skills and the ability to work on tight deadlines
185

Operations Analyst Resume Examples & Samples

  • Strong knowledge of Microsoft software (Excel, Power Point, Word)
  • Strong knowledge of SharePoint
  • Ability to build and sustain relationships as well as lead by influence
  • Manage multiple priorities with attention to detail
  • Ability to interpret and analyze reports to identify trends
  • Goals and results oriented
  • Title experience preferred
  • Strong knowledge of end to end mortgage fulfillment process
186

Operations Analyst Resume Examples & Samples

  • BS in Business, Management, Accounting or Finance or 5+ years of experience related to procurement and operations
  • 2-5 years of relevant accounting experience
  • Excellent computer skills, including proficiency in Microsoft Office Products (Excel, Word, Outlook and PowerPoint
  • Experience with JD-Edwards Enterprise-One platforms or other real estate financial application is a plus
  • Ability to work independently and within a team to build relationships and interact effectively with business partners
  • Ability to multi-task, work successfully under pressure, and effectively prioritize and manage time and workload to meet client needs
  • Willingness to take on new challenges, responsibilities, and assignments
  • Understanding of and commitment to client services
187

Operations Analyst Resume Examples & Samples

  • Bachelors degree (B.A.) from four-year college or university
  • Two to four years related experience and/or training; or equivalent combination of education and experience
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
  • Ability to Prioritize Assignments
  • Advanced Time Management and Organizational Skills. Advanced Communication (Verbal and Written) Skills. Advanced PC Skills (Query, Mainframe, Database, etc.). Leadership/Initiative Ability. Mellon Analytical Solutions Product Knowledge
188

Operations Analyst Resume Examples & Samples

  • Detailed reconciliation and review of portfolio transactions, cash and related functions
  • Review of daily and monthly client transactions versus their custodian(s)
  • Liaise between portfolio managers and custodians for all portfolio-specific activity and issues, ensuring communication of critical information
  • Discover, research and resolve transactional discrepancies
  • Development of investment roll-forward position reports for use by clients' accounting groups
  • Assist in the coordination of client investment transitions and new investment and manager setup, including custodians, prime brokers and counterparties
  • Recording client transactions and cash activities into transaction system
  • Recording capital calls and distributions
189

Operations Analyst Resume Examples & Samples

  • Manage the month close and invoice process for digital advertising
  • IO/Contract review to ensure campaign set up aligns with contractual obligations
  • Reconcile client delivery numbers to ensure accurate billing
  • Monitor unbilled revenue and resolve billing disputes and discrepancies from clients by working with internal teams to ensure correctness
  • Monitor client credit terms and ensure compliance to company policy
  • Manage intercompany revenue and COGs for certain revenue streams
  • Assist with fulfillment of internal and external audit requests
  • Maintain SOX compliant internal controls
  • Develop and maintain strong cross-functional relationships
  • Ad hoc reporting as needed
  • Minimum of 1 year of experience and proven success working in IT operations
  • Demonstrate expertise with IT Service Management tools \(HP Service Manager, Service Now, Cherwell, etc.\)
  • Demonstrate expertise executing documented troubleshooting processes
  • Demonstrate expertise with IT Event Management tools \(CA Spectrum / Unicenter, HP OM, SolarWinds, etc.\) to identify and triage events for action
  • Demonstrate expertise with one or more of the following technologies
190

Operations Analyst Resume Examples & Samples

  • Identifying areas of improvement based on trending in escalated complaints and make recommendations to improve the Client experience to the appropriate Leadership Team using the power of influence
  • Strong reporting and analysis including production of monthly BURs, EMRs, steering committee reports and customer experience communications
  • Independent decision making based on the Client’s assertion, findings of research, and best interest of the Client/Bank
  • Using thorough product knowledge to resolve unique or challenging issues on an individual needs basis. Perform extensive support - analysis, reporting and root cause customer experiences
  • Analyzing Client disputes and offer solutions that fit both Client and company needs
  • 6 years' experience in B2B businesses and/or Operations
  • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Expertise with data manipulation and Tableau
  • Strong written and verbal skills needed
  • Customer experience background
  • Customer Insight generation
191

Operations Analyst Resume Examples & Samples

  • Oversee and document Construction Costs for all Capital Projects
  • Perform monthly general ledger reconciliations
  • Managing expense budgets
  • Represent the University as the Tenant of Record for our Community rental unit program
  • Handle All Revenue reporting including vending commissions
  • Assist the Executive Director for University Operations in conducting statistical analyses and P&L statements
  • Perform various administrative and accounting duties, as necessary
  • Bachelor’s degree required, Accounting or Business Administration degree preferred, plus at least 3 years of related experience
  • Will work directly with the Food Service Director to prepare Profit and Loss analysis for all campuses and locations
  • Will coordinate with Facilities Managers on each campus to review all buildings and equipment
  • Will interface closely with the Executive Director for University Operations re: All Admin Services departments and Budgets
  • Must have proven experience with financial / budget operations and proficiency in Excel and other Microsoft Office products
  • Strong analytical skills and the ability to work independently or with minimal supervision while managing multiple projects
  • This individual must be detail oriented with strong organizational skills in the performance their duties
192

Operations Analyst Resume Examples & Samples

  • Bachelor’s degree in related field required
  • 4-8 years of directly related experience preferred
  • Strong data analysis and/or data quality skills required
  • Experience in data extraction, data manipulation, and reporting required
  • Understanding of data modeling concepts highly desired
  • Experience with SQL, PLSQL, data visualization and business intelligence tools preferred
  • Experience with Linux or command-line interfaces required
  • Experience with MS Office (Word, Excel, PowerPoint) required
  • Experience in the manipulation of large datasets and samples preferred
  • Experience testing, researching, and trouble-shooting production applications highly desired
  • Demonstrated success in effective communication, both verbal and written required
  • Demonstrated ability to work collaboratively and effectively with others in a functional organization required
193

Operations Analyst Resume Examples & Samples

  • Maintaining the inventory of Risk Appetite Statement Metrics and Key Risk Indicators
  • Ensuring appropriate review and challenge of metric results
  • Working with metric owners and EDCI to keep metrics current and ensuring a robust rationale exists for all metrics and their tolerance levels
  • Collaborating with various stakeholders across the organization to design a Scenario Analysis program that is commensurate with the needs, size and complexity of the Firm
  • Designing the tools/templates required to complete the assessment
  • In conjunction with the Operational Risk Officer, conduct the assessments and report out on the results
  • Consulting with Risk Liaisons or other SMEs on the identification or development of Key Risk Indicators (KRIs) or risk related Key Performance Indicators (KPIs)
  • Providing best practices on how to define / use operational risk metrics
  • Assisting in creating materials for management reporting and committee presentations, when necessary
  • Understanding the similarities and differences among all the risk areas and identify areas of leverage or opportunities to drive efficiency in risk identification, management, measurement and reporting
  • Working with various teams in each line of defense to promote common sets of tools for risk management across the organization (i.e. organization views, definitions, rating scales, etc.)
  • Support other aspects of the ERM program, such as the Risk Inventory, Risk Issues tracking and reporting and Risk Appetite
  • As needed, contribute, as part of a cross functional project team
  • Candidate must have exceptional interpersonal and communication skills plus the ability to work independently and as a part of a team. Must be extremely detail oriented and able to manage multiple complex tasks concurrently. Discretion with confidential information is also necessary
  • Systems & Tools
  • Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Webex
  • Bachelor’s degree,
  • 1 to 5 years financial services industry experience
  • Prior risk assessment experience preferred
  • Communications and/or training experience
194

Operations Analyst Resume Examples & Samples

  • Interpretation of relevant data from bank loan credit agreements
  • Data processing of investment activities
  • Analysis and preparation of investment reporting
  • Process amendments, corporate actions, and restructures
  • Maintenance of working files for bank loans
  • Reconciliation of position data to trustee
  • Interaction with Wall Street banks and brokers daily
  • Interaction with various divisions of the firm to obtain, process, and decipher information
  • 2-4 years of experience in the financial or accounting field
  • Experience in Bank Loan and Bond settlement (Primary and Secondary Markets)
  • Corporate Bank Debt Settlement or Operations experience preferred
  • Experience with buy-side or hedge fund operations a plus
  • BA/BS in Finance, Accounting, or other business related field from a top tier school
  • Experience dealing with financial-related data
  • Advanced MS Office Skills
  • Detail and task-oriented with a strong work ethic and ability to work independently in a deadline driven environment
  • Must operate with a high sense of urgency
  • No travel required
195

Operations Analyst Resume Examples & Samples

  • Working closely with the project operations team to develop indicators and tools that collect the necessary data for monitoring project impact
  • Leading the analysis of data, using advanced econometric techniques in cooperation with the IFC M&E expert and the IBRD DEC team, defining the methodology of experiments and developing appropriate tools to measure results
  • Supporting the processing of internal documentation for projects, by reviewing concept notes and implementation plans, project supervision and completion reports
  • Contributing to the development of knowledge products produced under the MCF program, such as research papers, evaluation notes, Smart Lessons
  • A Bachelors degree in Business, Economics, Finance, International Development or related fields. Post-graduate studies would be a plus, but not a requirement
  • At least 3 years of professional experience in Monitoring, Evaluation and Research with
196

Operations Analyst Resume Examples & Samples

  • Support a dedicated sales team throughout the sales cycle from contract creation to order booking
  • Manage the contract lifecycle -- prepare, draft, and execute agreements, including filing of new sales and renewals of existing business
  • Utilize CRM (Salesforce.com) and contract management systems to maintain accurate client data, process sales orders and adjustments, and document pertinent transaction details. Ensure consistency and accuracy for all stages of the sales cycle
  • Manage and prepare upcoming sales and renewals ensuring control and compliance with Moody’s terms and conditions. Assist with maintenance of the forecasted sales data
  • Maintain accurate data in database throughout the sales cycle, ensuring consistency and accuracy in managing trials, clients, and users. Maintain and update client overviews, usage reporting, access at risk clients
  • Liaise with Finance, Legal, Billing plus other stakeholders to coordinate complex sales transactions with strict deadlines and ensure full compliance with Moody’s standards and protocol
  • Ensure client queries are completed to high level of satisfaction
  • Come up with new ideas on system and workflow procedures. Proactively identify opportunities for sales process improvements in reporting, analytics, forecasting and key performance metrics. Review quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitate an organization of continuous process improvement
  • Maintain positive and effective relationships with the other members of the Sales Team. Strong communication skills, problem solving skills and customer service orientation required
  • Undergraduate/first-level degree (e.g., Bachelor’s degree) in finance, business administration, information systems, management or relevant work experience in a related field to this role
  • Strong organizational skills, attention to detail
  • Ability to prioritize, take initiative and meet deadlines under pressure. Relevant administrative experience preferably within sales environment . Experience working in sales support, finance or contract administration / drafting would be advantageous. Fluency in English (both spoken and written) is essential. Other European languages would be an advantage but not a prerequisite for this role. Excellent verbal and written communications and interpersonal skills. ~ Undergraduate/first-level degree (e.g., Bachelor’s degree) in finance, business administration, information systems, management or relevant work experience in a related field to this role. Strong organizational skills, attention to detail
  • Ability to prioritize, take initiative and meet deadlines under pressure
  • Relevant administrative experience preferably within sales environment
  • Experience working in sales support, finance or contract administration / drafting would be advantageous
  • Fluency in English (both spoken and written) is essential. Other European languages would be an advantage but not a prerequisite for this role
  • Excellent verbal and written communications and interpersonal skills
197

Operations Analyst Resume Examples & Samples

  • Analytic orientation, problem solving skills and process reengineering
  • Project management experience preferred
  • Experience working in sales or finance industry is highly desirable
  • Relevant administrative experience preferably within sales environment or paralegal studies and/or experience working in a law office is a plus. Fluency in English (both spoken and written) is essential. Other European languages would be an advantage but not a prerequisite for this role. Excellent verbal and written communications
198

Operations Analyst Resume Examples & Samples

  • Support the operational and administrative functions associated with running portfolios through a variety of distribution platforms. Become proficient in custodian policies and procedures
  • Focus on trading, reconciling, and maintaining accounts managed under MMP. The person in this role will be responsible for the full account trading life cycle activity, including but not limited to trade generation, routing and execution on a daily basis
  • Respond to financial advisor and broker/dealer service inquiries including account setup, maintenance, and fee questions
  • Develop and cultivate productive working relationships with financial advisors and their clients, custodians, vendors, and MIM teams and stakeholders
  • Assist with providing service to other functions within MIM and contribute to the seamless operation of our MMP program
  • Complete special projects as needed
199

Operations Analyst Resume Examples & Samples

  • Draft sales contracts in accordance with corporate guidelines while also evaluating commercial considerations and client requirements. Exercise judgment throughout the contract drafting & negotiation process to escalate potential issues as necessary and ensure compliance with SOX controls
  • Independently analyze existing clients’ contracts, services, and usage to recommend optimal licensing and/or pricing strategies and capitalize on incremental revenue opportunities. Provide account and growth analysis for renewals to sales and sales managers on a monthly basis
  • Initiate and direct the renewal management process for existing clients. Analyze account and contract terms with extreme attention to detail in order to determine renewal pricing and notification requirements. Manage renewal pipeline to maintain updated and accurate forecast for senior management. Incorporate upgrades or changes from Sales and/or clients into renewal documents as applicable. Identify terms and conditions that may be outdated or need to be amended
  • Collaborate proactively with multiple stakeholders (Sales, Legal, Services, Finance) to define specific deliverables, terms, or other contractual elements related to new sales. Independently identify issues that may delay the successful close of a sale
  • Review and validate all signed contracts and, after confirming compliance with corporate and departmental guidelines, submit sales for processing by invoicing and reporting teams. Manage any subsequent changes or adjustments requested by Sales or Client and use discretion in determining course of action
  • Ensure timely and accurate fulfillment by setting up access to web-based services and/or directing appropriate fulfillment team(s) to grant permissions. Supervise all fulfillment activities to ensure compliance with contract requirements and coordinate with client to confirm access and/or troubleshoot issues
  • Develop and maintain reports, dashboards, and/or other analysis for sales and management team. Maintain accurate client data in CRM (Salesforce) and conduct regular audits through review of exception reporting
  • Resolve internal and external client issues or inquiries related to invoicing, permissioning, sales credit recognition, and contract changes. Coordinate with Finance, Collections, Sales Administration and Client Services as needed to ensure client queries are resolved completely and promptly
  • Recommend improvements where possible to drive greater efficiency, transparency, or accuracy
  • Bachelor’s degree required. Finance, Legal, or Economics specialization preferred
  • Prior experience working in sales/sales support, contract administration, finance/accounting, or related role
  • Proficiency with Salesforce.com, SQL, or other CRM strongly preferred
  • Fluency in a second language would be advantageous
  • Excellent written and verbal communication skills, including presentations
  • Ability to work independently with minimal oversight while exercising excellent judgment
  • Detail-oriented, with ability to multi-task in a fast-paced, deadline-driven team environment
  • Highly proficient in Microsoft Word, PowerPoint, and Excel (including use of pivot tables and formulas)
200

Operations Analyst Resume Examples & Samples

  • Highly organized with excellent analytical, communication and leadership skills
  • Demonstrated ability to work well with customers and service partners
  • Effective problem solving, presentation and time management skills
  • Intermediate Microsoft Office skills (Microsoft Word and Excel)
  • Ability to elicit cooperation from a wide variety of sources, including upper management, customers, and other departments
  • Ability to track and monitor all implementation milestones, deliverable s and activities using the appropriate tools
  • Ability to proactively identify risk and plan risk mitigation strategies
  • Ability to monitor and report implementation statuses on a timely basis
  • Ability to lead and coordinate implementation update meetings, and document implementation status and issues
201

Operations Analyst Resume Examples & Samples

  • Previous inserting equipment experience or machine experience preferred
  • Detail oriented and effective analytical and problem-solving ability
  • ABILITY TO STAND FOR LONG PERIODS OF TIME AND LIFT UP TO 20 POUNDS
  • Ability to work in a fast paced, multi-task, production environment
  • Ability to effectively balance quality and productivity requirements
  • Ability to work and remain focused independently AND in a team environment
  • Availability to work a flexible schedule based on production needs
202

Operations Analyst Resume Examples & Samples

  • Perform the daily compliance review and notification process ensuring that it is completed accurately and timely according to the policies and procedures
  • Prepare monthly reporting package for clients and other internal parties
  • Conduct due diligence analysis of client records to ensure accurate transmission to Manager Dashboard
  • Provide monthly analysis of fund accounting records to determine whether funds meet various reporting requirements
  • Test Regulatory Reporting module enhancements as part of the on-going release process
  • Maintain work papers to support the data provided for the filings
  • Assist in preparing the various regulatory forms
  • Maintain and communicate to relevant parties the filing schedule for each client required to make the various regulatory filings
  • Perform certain quality control reviews of the data being provided by SEI in order to complete the regulatory filings
  • Participate in other team projects and tasks as necessary
  • Serve as main portfolio compliance contact for a specific range of clients
  • Maintain a good working relationship with external clients as well as with internal relationship managers
  • Participate in group and departmental projects
203

Operations Analyst Resume Examples & Samples

  • A High School diploma or equivalent
  • 2-3 years of customer service related experience
  • Requires strong listening skills
  • This position requires long periods of time on the phone calling customers, and receiving calls
  • Must have the ability to respond to difficult customer situations may resolve by answering questions and forward
204

Operations Analyst Resume Examples & Samples

  • Full training will be provided for the role on banking, client loan servicingand communication techniques
  • You will deal with private and business clients in relation to their loan requests and assist with processing from end to end and helping them with queries, so excellent customer service is a must
  • You will be liaising with various departments in order to service the loan requests, compile documentation as required and follow company procedures
  • Working in an international and friendly team with excellent working atmosphere
  • Knowledge of Accountancy
  • Experience in loan operations
  • Complete fluency in Czech in both speaking and writing
  • Strong communication skills and proficient with MS Office
  • Professional manner
  • Interested in working for international financial services organization
205

Operations Analyst Resume Examples & Samples

  • Member of a team responsible for monitoring systems, applications, and infrastructure for events that will have a future or imminent impact on the environment and business operations, and ensuring that such issues are brought to the attention of the required internal and external teams for prompt resolution and overall management of the incident
  • Gathering business and technical information regarding solutions used within the environment in an effort to determine the specific services and functions required to be monitored
  • Working with key partners and service providers to ensure that monitoring and incident management activities are being executed in alignment with contractual requirements
  • Documenting recurring issues as underlying problems, assigning the problems to the appropriate team for resolution
  • Creating weekly and monthly status reports that highlight the issues encountered within the environment, lessons learned, and potential areas of improvement
  • Defining and implementing team SLAs, in order to ensure that events are being identified and acted upon in a timely manner
  • Performing other Enterprise Support tasks as required and assigned
  • Serves as an escalation point for potential system, application, and/or infrastructure related issues, working with the team to validate whether or not issues being encountered are indeed relating to a technical failure, and coordinating the adjustment of the tools being used by the team if this issue was not identified prior to the escalation
  • 3-5+ years IT experience
  • Experience building and/or configuring centralized logging, correlation, and alerting solutions is desirable
  • Highly developed written and verbal communication skills when discussing both technical and non-technical topics at all levels of the organization
  • Able to manage shift schedules and enforce corresponding expectations
206

Operations Analyst Resume Examples & Samples

  • Requires SAS & SQL 7+ years experience
  • Requires VBA for Excel 4+ years experience
  • Requires Tableau or other report automation software 2+ year experience
  • Requires 7+ years of Data Analysis experience
  • Prefer familiarity with database structure supporting Mortgage, Card, Auto and Consumer Bank
  • Highly organized and ability to manage multiple tasks
  • Detailed oriented with ability and drive to deliver high quality work
  • Ability to translate data into meaningful business information
207

Operations Analyst Resume Examples & Samples

  • 7+ years related experience
  • Demonstrated staff management skills
  • Self-motivation with the ability to work independently and as part of a team
  • Ability to assist in, and implement, the planning of work
  • Analytical skills with the ability to identify and resolve issues to the satisfaction of clients
  • Proactive, focused attitude towards work and an ability to consistently meet deadlines
208

Operations Analyst Resume Examples & Samples

  • Experience with recent Army Operation
  • Experience with Microsoft Office, including Excel, PowerPoint, and Word
  • Knowledge of Operations policy and doctrine, Unconventional Warfare (UW), Personnel Recovery (PR), Non-Conventional Assisted Recovery (NAR), Unconventional Assisted Recovery (UAR), Advanced Operations Techniques (AOT), Special Technical Equipment (STE), and Operations Risk Management (ORM)
209

Operations Analyst Resume Examples & Samples

  • 10+ years of experience in a technical field
  • 6 years of experience in a modern military aircraft, including an AV-8B Harrier, F-16, F-15, F/A-18, or F-14
  • 1+ years of experience with supporting a major defense acquisition program or related effort on the Joint Staff, an Office of the Secretary of Defense position, or USAF MAJCOM staff
  • 1+ years of experience with Command and Control and ISR
  • Top Secret clearance
  • BA or BS degree and 4 years of experience with modern military aircraft or MA or MS degree
  • Experience with international and foreign military sales
  • MA or MS degree in Engineering, Science, or a technical field
210

Operations Analyst Resume Examples & Samples

  • Supporting Program Management in all aspects of daily operations
  • Tracking all travel requirements and procurement documents for multiple projects
  • Knowledge of SharePoint, Costpoint, Deltek and Microsoft Office Suite
  • Previous experience supporting GSA Fedsim and JIDA
  • Experience creating/submitting invoice documents for Government review/approval
  • 14 years of professional experience can be substituted for a degree
211

Operations Analyst Resume Examples & Samples

  • Strong PC skills (proficient knowledge of Microsoft Windows XP, Word, Excel, Project, Power Point, Visio and Access)
  • Effective interpersonal skills and ability to interact with various levels of management
  • Superior verbal and written communication skills with strong, professional presentation skills
  • Advanced ability to organize and multi-task in a fast-paced/deadline driven environment. Must possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
  • Ability to identify situations that require immediate attention and resolution
  • Possess ability to build and maintain rapport with customers, colleagues, peers, and other departments. Must possess a "customer service" mentality
  • Excellent problem solving skills with experience in process improvement and change implementation. Must have the ability to think analytically and creatively in response to problem solving
  • Effectively and professionally represent yourself, your department, and your manager; always presenting one's self as a credit to J.P. Morgan Chase
  • Desired - Detailed knowledge of mortgage banking process, state / investor / regulatory guidelines
  • Preferred: Knowledge of Chase Servicing and Production applications
212

Operations Analyst Resume Examples & Samples

  • Verification and pre-matching of settlement
  • Settlement of cash and securities
  • Securities position management, including issuances, conversions & creations
  • Fails management and reporting
  • Management of service providers including external custodians, clearers and banks
  • We want to hear from you if you have experience in the following
  • If you are an experienced Custodian Settlements Analyst, with vast experience in settlement of securities across a variety of markets and custodians
  • Have previous experience in Capital Market operations
  • Be highly motivated with a confident and professional attitude and possess high levels of attention to detail
  • Possess experience in securities settlements either fixed income or equities
  • Be confident in the learning of new functions and processes and be able to question current procedures with a focus on continuous process improvement
  • Have the ability to prioritize and problem solve
  • Be able to deliver high levels of quality service to clients on a daily basis under tight timeframes
  • Preferably previous experience in securities settlements, specifically equities or fixed income
213

Operations Analyst Resume Examples & Samples

  • Provide report development, analysis and production for the multiple lines of business
  • Development of new standardized systemic reporting processes, enhancement of existing processes and facilitation of one time reporting based on business requirements
  • Participation in business discussions regarding new and existing processes as subject matter expert for data gathering and system functionality
  • SharePoint Administration of sites and sub-sites
  • Assist with SharePoint security for sites and sub-sites
  • Assist with SharePoint site layout structure and content
  • Provides SharePoint support to end users
  • Develops custom SharePoint applications using Designer, InfoPath and other tools
  • Develops custom lists, sites, and document libraries
  • Develops custom SharePoint workflows using SharePoint Designer
  • Develops various automated forms, specialized WebParts, and approval workflows
  • Experience with SQL (query/procedure writing)
  • Intermediate experience with Toad for Oracle
  • Intermediate experience with SharePoint a plus
  • High level of proficiency with Microsoft Office applications specifically with Excel/Access/SharePoint and incorporation/utilization with other reporting environments
  • High level of proficiency communicating with business owners regarding business requirements in an effort to understand business needs and recommend appropriate changes based on system functionality and data availability
  • Strong ability to understand integrated systems and multi layered reporting
  • Strong ability to manage multiple development projects, prioritize based on multiple development and business factors, and deliver fully developed process by the required target date
  • 2 years experience utilizing Oracle/Sybase/Teradata SQL language and associated applications such as Toad, SQL Assistant, SQL Developer
  • Bachelor’s degree in Business Administration, Finance, MIS or related field preferred
214

Operations Analyst Resume Examples & Samples

  • Provide monthly risk updates to the Program Manager and Deputy Program Manager
  • Coordinate with the other risk managers across the other PDs within AESIP and across the other ERPs
  • Lead and facilitate risk optimization meetings to look for areas of continuous improvement in program risk processes
  • Provide support to program audits from various audit agencies
  • Issue, track and follow up on request for information, data calls and other Army Acquisition related issued tasks
  • Provide program management support to the Operations Division within Project Manager, Army Enterprise Systems Integration Program (PM AESIP)
  • Liaison between the ERPs and external agencies for Value Realization
  • Conduct coordination and communicate across departments to schedule senior level acquisition meetings
  • Facilitate senior-level meetings; to include the use of Video Teleconference (VTC) and Defense Collaboration Services (DCS)
  • Manage conference room space and AV requirements for over 60 employees; some include VTC
  • Collect, organize and edit PowerPoint briefings related to Major Acquisition Information System Meetings
  • Provide review and comments to DoD Acquisition Policy
  • Assist in organizing, formatting, typing, proofreading and editing briefings, reports, and manuals
  • Provide graphic support for corporate reports, briefings, deliverables, and various research projects
  • Develop white papers, course of action analyses, monthly activity reports, meeting summaries/minutes, and other administrative and intellectual products designed to effectively communicate technical information supporting the program
  • Engage with program leadership, primary staff and action officers on program actions and suspense items
  • Actively participate in Program Management Daily Stand Up meetings
  • Bachelor’s degree in business management, operations research, industrial engineering, information systems, or similar discipline
  • Five (5) years experience working for/within Army and/or DoD organizations either as military personnel, government civilian, or as a contractor supporting the Army
  • Two (2) years experience of logistics business processes
  • Excellent communication skills, both verbal and written, excellent organizational skills, the ability to establish and maintain working relationships with internal and external customers, and the ability to work independently and take a proactive role
  • Experience and proficiency with MS Office Suite (Excel, Outlook, PowerPoint, Project, Word), SharePoint, Defense Collaboration Services (DCS)
  • US citizen with a Secret clearance required
215

Operations Analyst Resume Examples & Samples

  • Bachelor's degree with a focus in a business-related discipline
  • 3-6 years working in mutual fund/securities industry
  • Experience with product launches an project management with technical financial knowledge
  • Fund Accounting, Custody and / or Administration experience a plus
  • Strong knowledge of DC Plan Administration and Fiduciary Operations
  • Strong knowledge of Client Account Maintenance and Oversight
  • Effective project / time management skills; ability to set priorities and meet deadlines
  • Knowledge of Institutional Investment concepts preferred
  • Knowledge and experience with ERISA regulations, plan audits and vendor management
216

Operations Analyst Resume Examples & Samples

  • You will receive a bachelor’s degree or equivalent in Fall 2016 or Spring 2017
  • You have demonstrated academic success as reflected in a minimum cumulative GPA of 3.3/4.0
  • You can manage multiple tasks and deadlines in afast-pacedenvironment
  • You possess a strong attention to detail
  • You have strong analytical, writing, verbal communication and technical skills
  • You demonstrate an ability to work cooperatively with all levels of staff
  • You have a strong commitment to acting with professionalism and integrity at all times
217

Operations Analyst Resume Examples & Samples

  • Develop annual financial business plans for Field Service operations, including factory technicians, independent service centers, and national/regional dealer network, managing budgets in a strategic manner
  • Formulate mathematical or simulation models of problems regarding service network, relating constants and variables, restrictions, alternative, conflicting objectives, and their numerical parameters
  • Prepare profit and loss results & forecasts for factory technician operation, analyzing the gap between goals/projections and results and initiate activities to meet the goals
  • Develop labor rate matrix/structure for independent service centers and major/regional dealers
  • Monitor labor & parts costs by service channel and by product group, and propose/execute activities to manage costs efficiently
  • Manage incentive programs for factory technicians and independent service centers to drive performance improvement and encourage the delivery of best in class service experience to customers
  • Conduct cost/benefit analysis and breakeven analysis for in-warranty, extended warranty, and out of warranty businesses, identifying areas of improvement and implementing key tasks in a timely manner
  • Present results and findings and propose recommendations to senior management team in weekly and monthly meetings
  • Bachelor’s degree in a business or finance related field
  • Minimum 7years’ experience in a related area
  • Strong background in financial reporting and analysis
  • Ability to complete tasks within a given time in high-pressure and fast moving environment
  • Strong communication, administrative, and organization skills
  • Advanced level of understanding in Microsoft Excel and PowerPoint,
  • Knowledge of SQL desirable
218

Operations Analyst Resume Examples & Samples

  • Responsible for making sure that all trades booked by the AHL/GLG fund managers are true and accurate
  • Control the cancel and amend process for all AHL/GLG trading desks
  • Key involvement in improvements made to the AHL/GLG trade booking systems
  • Act as a central point of contact for all broker queries
  • Represent the SDM Equity, OTC Derivatives Confirmations / Settlement team across Man Group
  • Act as a subject matter expert for all SDM Equity, OTC Derivatives across Man Group
  • Improve and ensure the integrity of SDM Equity, OTC Derivatives data across Man Group
  • Ensure all functions performed by the SDM Equity, OTC Derivatives team are in-line with Man Groups growth or contraction
  • Responsible for all UAT on the ETC Confirm/Settlement platforms and promotion into the LIVE environment
  • Assisting in the on-going development of the Equity, OTC Derivatives Confirmation/Settlement platforms (ICE, MTM, Misys, Salerio, Traiana and OMGEO CTM)
  • To continually review and improve the working practices/processes of the team. Where possible automate the end to end processes
  • Manage queries from both internal and external clients in an efficient and timely manner
  • Ensure the SDM - team provide oversight of the outsourced activity at the BNYM
  • Review and maintain procedures in conjunction with the Outsourced Service Provider
  • To assist the Outsourced Provider daily in order to improve their efficiency and accuracy
  • To work alongside/with other SDM teams to provide cover/product knowledge (this will happen over time as SDM becomes fully established)
  • Ensure all processes meet the minimum Audit and Internal Control framework
  • Continually improve data quality and consistency within the AHL/GLG Dynamic and Front end systems
  • Proactively identify opportunities for improvements within AHL/GLG environment
  • Investigate and manage resolution of all data issues
  • Maintain awareness of compliance and regulatory data requirements and ensure impacts are managed appropriately
219

Operations Analyst Resume Examples & Samples

  • Excellent Verbal and Written communication skills
  • Good with Excel, Access and PowerPoint
  • Experience in collecting and processing data and conducting analysis, ideally for management and decision-making processes
  • Experience in interacting and communicating with staff across functional areas and at different organizational levels to resolve issues
  • Very attentive to details, service-oriented, strong sense of impact of information quality on business decisions
  • Ready to work in Night Shifts
  • Work independently/minimal supervision/self-starter
220

Operations Analyst Resume Examples & Samples

  • For each case, understand and assess the related business process and root cause for the errors that impacted our customers
  • For each case, review and validate (critique and correct) the proposed remediation strategy to ensure that it completely remediates any impact to the customers
  • Ensure the completeness and accuracy of the remediation population
  • Communicate and coordinate with the respective business areas to determine the proper method of testing for all scoped in remediation plans
  • Build and Execute the testing scripts within the prescribed timeline
  • Execute the testing scripts within the prescribed guidelines with limited supervision
  • Execute and review to ensure that all testing procedures are performed as designed and that all evidence supporting the results is obtained and kept as part of the validation work papers
  • Communicate and confirm the test results with your Manager and be able to discuss the work at a detailed level as well as in summary for Executive audiences
  • Recommend control design enhancements to your Manager
  • Bachelor's Degree in Finance, Accounting, Business Administration or related discipline
  • CPA / CIA preferred
  • Public Accounting, Audit or Risk experience preferred
  • At least 3 years experience in CCB Operations, Audit or Risk preferred
  • Demonstrate proficiency in accessing multiple systems, platforms and applications
  • Must possess strong analytical and problem solving skills to be used in evaluation and interpretation of data
  • High proficiency in Microsoft Office applications required
  • Experience with business applications supporting Chase and WaMu/EMC portfolios strongly preferred
  • Strong communication, presentation, project management and leadership skills required
  • Teamwork and collaboration expertise
  • Highest level of professionalism, self-motivation and sense of urgency
  • Strong priority management, multi-tasking skills and attention to detail required
  • Knowledge of operational processes throughout CCB strongly preferred
221

Operations Analyst Resume Examples & Samples

  • Looking at the Pre matched report and settled deals report
  • Knowledge of securities industry and back office operations (e.g. options, equities, fixed income, physicals, custody services, etc.)
  • Knowledge of the handling FX transactions
  • Banking Operations experience required, Private Banking operations experience would be beneficial
  • Have strong communication skills (written and verbal)
222

Operations Analyst Resume Examples & Samples

  • Provides ideas and critical feedback—as well as being open to such constructive dialogue—as part of constantly improving The Lab @ DC and its collective work output
  • Writes descriptions and summaries of The Lab @ DC projects for diverse audiences, including scientific experts, government practitioners, and public stakeholders
  • Participates in the dissemination of scientific lessons, tools, and best practices across District government
  • Expertise in identifying, developing, and using project management strategies and tools
  • Expertise developing and deploying performance measures that empower accurate, timely project completion
  • Proficiency in research project management, management consulting, organizational restructuring, or similar fields
  • Strong interpersonal skills, including the ability to develop and maintain relationships with a diverse range of agency and university partnerships
  • Strong communication skills, in both written and verbal formats, and including under time pressure
223

Operations Analyst Resume Examples & Samples

  • Develop financial models and associated analysis to drive better decision-making and prioritization within product portfolio
  • Data mining to support business case development, customer, market segmentation analysis
  • Provide finance support to all phases of product strategy and solution-level planning activities
  • Engage with senior operating leadership across many functional areas as a proactive, trusted business advisor to enable better decision-making and operational performance for improved financial outcomes
  • Possess strong general business acumen; solid understanding of financial analysis/management, P&L, and budgeting
  • Bring a minimum of 3 years of experience including the following
224

Operations Analyst Resume Examples & Samples

  • Recognizes abnormal processing conditions, and determines appropriate actions required to resolve issue(s) and complete processing
  • Researches and resolves user problems as well as issues and problems with software systems, production processing, and production environments
  • When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others who are experienced in the area for ideas about the problem. Contributes to the body of knowledge by adding solutions and other information that would be useful to others
  • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
  • Coordinates the testing of applications, systems, processes and procedures, hardware and/or software changes
  • Trains internal customers (employees) on changes, new systems or new procedures
  • May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency
  • Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing
  • Completes project assignments and special projects commensurate with job expectations
  • Ability to understand the real need behind the client's stated need
  • Ability to anticipate clients' future needs; participates in the definition of client's business plan
  • Ability to discern business opportunities in client's needs
  • Ability to communicate to clients that their business is valued
  • Ability to meet client's perception of high quality/best value services and products
  • Ability to ensure that commitments are accomplished according to client's specifications
  • Ability to respond to client's questions or needs even if outside one's area of responsibility
  • Ability to communicate effectively verbally and in writing
225

Operations Analyst Resume Examples & Samples

  • Complete loan account maintenance
  • Process loan payoff requests
  • Prepare and execute annual escrow analysis
  • Process paid loans
  • Quality review of mortgage and consumer loans
  • Reconciliation of general ledger accounts
  • Follow-up on insurance information and process insurance on customer accounts
  • Research and respond to customer inquiries
  • Process payments and payment exceptions
  • Monitor daily reports and perform necessary follow-up
  • Perform escrow analysis
  • Knowledge of lending and lending terminology
  • 2-3 years of loan operations experience
  • Strong interpersonal and communication skills (verbal and written)
  • The ability to work in a fast paced, deadline driven environment
  • Ability to respond to client’s questions or needs even if outside one’s area of responsibility
226

Operations Analyst Resume Examples & Samples

  • Define item profiling scheme
  • Develop and maintain slotting and replenishment tools
  • Collaborate with Operational and Industrial Engineering partners to optimize material flows and pick paths
  • Implement and maintain slotting metrics
  • Document profiling and slotting assumptions
  • Analyze daily report of missed orders and units and provides descriptions and summary of failures to meet customer expectations
  • Report systemic problems to appropriate parties for timely resolution
  • Regularly communicates with manager and operations management issues pertaining to storage and/or handling efficiencies and offers options for improvements or solutions
  • Support order planning as needed
  • Communicate sudden spikes in or other abnormal volume to operations staff as a proactive measure so preparations can be made to adjust labor accordingly
  • Learn and understand the issues and functions of kitting
227

Operations Analyst Resume Examples & Samples

  • Strong project management experience is preferred, such as a Project Management Institute certification
  • Experience in a high-volume data and transaction intensive processing operation is highly preferred
  • Experience with the operational aspects of assessment scoring (educational or professional in nature) is a plus
  • Experience with other relevant industries such as financial services (including trading networks or exchanges, and high-volume real-time financial data publishing)
  • Experience managing operations processes for information intensive industries is strongly desired
228

Operations Analyst Resume Examples & Samples

  • MUST have dispatch experience (such as: police, fire)
  • 1 - 5 years related experience
  • Basic knowledge of distribution and transmission systems
  • Specific job application of personal and mainframe computer systems
  • Practical electricity and protective device coordination
  • Conduct studies of distribution systems to support distribution planning, distribution standards, distribution operations support and the Regional Operations Center
  • Perform studies of distribution system regarding service reliability using computer-based models
  • Assess design of new facilities or modification to existing facilities
  • Execute distribution switching orders under the direction of a switching supervisor
  • Gather and analyze various computer data to determine location and cause of power outages
  • Efficiently dispatch first response personnel and repair crews to provide quick and logical response to outages and emergency situations
  • Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service
  • Provide accurate and timely information to customers
  • Resolve customer complaints and prepare correspondence to accurately process customer requests
  • Perform overtime callouts to emergency response teams
  • Accurately report outages to customer's accounts
229

Operations Analyst Resume Examples & Samples

  • Manage inbound and outbound member eligibility files
  • Develop, analyze and monitor eligibility file feed processes
  • Ensure reporting accuracy and reconcile file feed discrepancies
  • Evaluate, interpret and analyze data and / or business processes
  • Manage third party vendor performance
  • Analyze trends and develop implement action plans as needed
  • Recommend, implement, document, evaluate and / or maintain operational SOPs
  • Assume responsibility for data integrity among eligibility files
  • Assist in developing department action plans including identification of objectives, goals and strategies
  • Manage new client or program onboarding setup for new file transfers or data connections
  • Bachelor’s degree in Business or related area OR equivalent experience
  • 3+ years in an Operational role
  • 1+ years of experience with data analysis and reporting / member eligibility
  • Ability to proficiently manage multiple projects at once
  • Excellent verbal communication skills both in-person and virtually
  • Advanced skills in Excel
230

Operations Analyst Resume Examples & Samples

  • To ensure all assigned functions are completed within required deadlines
  • Liaise with ADR Depositaries, sub-custodians, DTCC, DTCC Participants (bank and broker custodians), clients, and tax authorities as required to ensure accurate and timely processing of tax relief claims
  • Provide Client Service support for DTC Participants as required by ADR Depositaries with respect to DTC Important Notices on ADR tax relief programs. Manage maintenance of procedures and any other documentation to support daily work
  • Identify process enhancements
231

Operations Analyst Resume Examples & Samples

  • Data analysis and predictive modeling experience; ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization
  • Advanced PC skills: Proficient in Microsoft Office including Word, Excel (v-look ups, pivots, If statements, charts, graphs), Access (query, table comparisons, build macros, build multiple links, create dashboards), PowerPoint and Visio (development of process flows, map design layouts, value stream mapping)
  • Knowledge of Salesforce.com reporting and analytics
  • CRM and SAP Reporting Knowledge
  • Self-motivated, organized and capable of pro-actively identifying, sourcing, and handling multiple initiatives at one given time to successful completion
  • Demonstrates personal commitment and drive to meet or exceed objectives
  • Must have a demonstrated history of leadership within a team environment
  • Must be a team player and willing to work in a changing environment
232

Operations Analyst Resume Examples & Samples

  • Perform change request (CR)/remedy ticket (RT) analysis
  • Escalate issues and risks in a timely manner
  • Monitor production region and implementation region along with system alerts and network alarms
  • Perform research, analysis and isolation of alarms that require escalation, additional research and/or triage
  • Work on identifying the root cause analysis of the production issues
  • Work with TDS, XOC, Application Support team, various stakeholders, and the ops team to fix production issues
  • Produce bi-hourly reports and daily reports
  • Assist Systems Engineering, Network Engineering, and the Database Administration group in systems maintenance tasks
  • Develop and publish knowledge base solutions
  • Participate in the deployment and the change management process of software and services in the production environment
  • Provide leadership to team through technical skills, interpersonal skills and coaching
  • Adhere to Service Levels Agreements (SLA), Operational Level Agreements (OLA) and internal processes
  • Track all interactions within ticketing system. Route tickets to appropriate internal departments for further assistance
  • Develop/enhance processes to be more effective and efficient
  • Identify solutions and/or improvements to problems/processes/workflow
  • Establish and maintain positive working relationships
  • Effectively communicate by composing accurate, prompt replies to inquiries and system notifications
  • Display consistent professional demeanor and clarity when interacting with internal and external stakeholders, management, leadership, and the client
  • Adhere to attendance policy
  • Assist with Special projects as assigned
  • Willingly and proactively take on new roles and additional work
  • Determine System objectives by studying business functions, gathering information and evaluating output requirements
  • Understanding of System Engineering Concepts
  • Adaptive in high pressure situations and short deadlines
  • At least 1-2 yrs. of experience in Business/Requirements Analysis coupled with thorough. understanding of Testing Methodologies
  • Strong understanding of production environment, network architecture, and troubleshooting
  • Strong understanding of trouble ticketing systems and how to use them
  • Strong interpersonal and customer service soft skills
  • 1 to 2 years of experience in Incident management
  • Initial triage of events
  • Categorization and prioritization
  • Directing troubleshooting activities
  • Technical escalations
  • Problem management
  • Supporting change control
  • 1-2 years of work experience in Service Oriented Architecture (SOA), BRM, XML, and/or web services
  • Can ensure the integrity and security of the healthcare products and the data
  • Familiarity with Medicare and Medicaid requirements
  • Experience with a variety of network monitoring and administrative tools
233

Operations Analyst Resume Examples & Samples

  • Create and update complex SQL queries
  • Research and document data mapping
  • Analyze complex credit reporting data for inaccuracies and deficiencies
  • Coordinate transactional testing to monitor data input errors and identify patterns (systematic, procedural, training, etc.) in order to provide recommendations to improve quality
  • Determine opportunities for process optimization and automation; implement automation through the use of technology where possible
  • Ensure the timely and accurate completion of all tasks and activities within the work unit, ensuring transactions are completed following regulatory guidelines and internal procedures, and meeting defined service levels, goals, and expectations
  • Maintain accurate and detailed documentation of processes, results, and analyses
  • Coordinate quality assurance activities with internal and external partners
  • Document and track issues and work with business units to ensure completion of resolutions
  • Manage reviews of operating tasks and functions to ensure department adheres to all regulations
  • Assist Managers / Supervisors with updating and implementing internal controls and procedures as risks are identified
  • Review and track daily/weekly/monthly statistics, and trends
  • Perform special projects and other duties as required
  • College degree in a business related field or commensurate work experience required
  • Strong technical aptitude, at least 1+ years SQL is required
  • Preferred 1+ years of data analysis
  • Familiarity with credit bureau data and furnishing preferred
  • Experience querying in Oracle and Teradata databases
  • Knowledge of credit reporting processes and procedures, Risk, Quality, Compliance, and/or Audit related experience is preferred
  • Solid PC / software knowledge, particularly Excel and PowerPoint
  • Must be able to perform responsibilities with minimal supervision
  • Must be able to manage multiple tasks simultaneously
  • Ability to problem solve and plan strategically
  • Strong initiative to introduce, implement, and support improvements to current practices and procedures
  • Must have above average communication skills and be able to lead group meetings and discussions covering complex topics
  • **Position does not offer Sponsorship required to work in U.S. or transfer of H1B Visa***
234

Operations Analyst Resume Examples & Samples

  • Identifying areas of improvement based on trending in escalated complaints and make recommendations to improve the Client experience
  • Strong reporting and analysis including production of monthly Business Unit Reviews, Executive Management Reports, steering committee reports and customer experience communications
  • Analyzing Client issues and offer solutions that fit both Client and company needs
  • 8 years of relevant work experience demonstrating above requirements
  • SAS preferable
  • Customer experience background and perspective
  • Customer journey mapping and thought leadership
235

Operations Analyst Resume Examples & Samples

  • Set up new client accounts and project codes in billing system
  • Book monthly revenue earned in Mercer Mutual Funds to accounting system
  • Read and interpret complex legal documents in order to apply the appropriate pricing methodology to new client invoices
  • Ensure manual invoices are calculated accurately and in a timely manner
  • Update invoicing control files on a quarterly basis
  • Ensure the delivery of quarterly invoices are done within deadlines
  • Reconcile actual management revenue against financial forecasts
  • Work with cash processing team to ensure payments are applied to their corresponding invoices
  • Follow up on accounts receivable with consultants and client portfolio directors
  • Track billing codes for expiration/renewal and ensure contract terms are consistent with invoicing and code set up
  • Ensure policies and procedures are being followed and seek opportunities to streamline and improve
  • Work with offshore support team for any system issues and updates
  • Participate in ad hoc projects for investment operations team
  • Bachelor of Science or Bachelor of Arts
  • 2-4 years minimum experience in a similar operations or accounting/finance role
  • Strong knowledge of Excel, comfort and experience with accounting/billing systems, understanding of revenue recognition concepts, ability to work with minimal supervision, ability to manage multiple projects/tasks at the same time, ability to prioritize tasks and manage schedule, ability to work with different personalities/roles/levels within an organization, ability to read contracts and understand client work orders
236

Operations Analyst Resume Examples & Samples

  • Responsible to support functions within a system that ensures that each day the right people get the right content on the right days in the right language
  • Own one or more processes within the content delivery system; ensure that it runs optimally and develop improvements for that process
  • Develop/improve tools, reports, and processes to monitor the health of question operations
  • Drive process improvements for owned processes; develop metrics and best practices to measure success
  • Create models to demonstrate system capabilities to drive more effective workflow planning and development cycles
  • Provide updates to software releases, updates, announcements, bugs, and fixes
  • Ensure there is proper documentation for all new processes and systems
  • Bachelor's degree in a technical or business field (Mathematics, Engineering, Accounting, Business Mgmt.)
  • 2+ years experience in business operations or project/program management
  • Proficiency in SQL, Microsoft Excel, & VBA
  • Demonstrated ability to lead people/teams without formal responsibility— builds rapport with teams of all levels
  • Effectively prioritizes workload across multiple, simultaneous projects; skilled in triage of competing demands
  • Experience in business intelligence or data analysis, able to handle large databases
  • Proficient in R
237

Operations Analyst Resume Examples & Samples

  • Consolidating and analyzing large amounts of data from a variety of sources
  • Automation of complex metrics processing
  • The ability to design and code solutions starting with broadly-defined problems, and refining iteratively
  • Analyzing different user requirements and determining specifications for the various applications or needed solutions
  • Drive best practices and engineering excellence
  • Solid VBA or Python coding skills to design and automate reporting and develop applications using Excel and Access
  • Strong skills in SQL development, in-depth grasp of SQL reporting, analytics and business intelligence
  • Working knowledge of data warehousing and processes e.g. ETL, OLAP, Kimball methodology, etc
  • Ability to take a project from requirements gathering through to launch and into production
  • Excellent communication skills with both technical and non-technical / sales peers
  • Proven ability to take direction, work autonomously and consistently meet deadlines
  • Experience working with web services and API
  • Degree in computer science, engineering, mathematics, or other related technical field
  • Understanding of object-oriented design, data structures, and algorithms
  • Hands on experience with BI and statistical packages such as R, Tableau, OBIEE
  • Understanding of data visualization principles e.g. d3.js with the ability to present to senior stakeholders
238

Operations Analyst Resume Examples & Samples

  • Expert in collecting data from source systems and data warehouses then analyzing that data to provide information and insights to support business decisions
  • Ability to sell concepts to internal and external executive management
  • Attacks opportunities with entrepreneurial spirit and aggressiveness
  • Establish strong collaborative working relationships with internal constituents including information technology, contact centers, store operations, logistics and loss prevention
  • Experience managing Analytics, Process Improvement and/or Operations Commerce
  • 4 year Bachelor’s Degree or equivalent experience
239

Operations Analyst Resume Examples & Samples

  • Support client service/sales by providing on time and accurate data reports
  • Provide value-added insights to client management and apply overall industry perspective to NPD products
  • Respond to internal inquiries and begin to make recommendations on standards for reports and analysis. Develop techniques for analyzing and presenting data
  • Demonstrate excellence in DecisionKey® and Microsoft Office tools, specifically Microsoft Excel
  • Take responsibility for personal development by seeking training, on-the-job experiences and input from the manager
  • Demonstrate expertise in all appropriate NPD services
  • Proactively provide internal clients with recommendations and analysis regarding the industries their external clients participate in
  • 3-5+ years in market research or equivalent
  • Strong analytical and writing ability – digests diverse data sets and incorporates them into cohesive and succinct stories within presentation decks, Word documents and emails
  • Skilled in usage of analytical tools and database manipulation
  • Solid knowledge of retailing and familiarity with NPD client base
  • Communicates effectively with all levels of NPD organization
  • Knowledge of NPD methodologies
  • Expert in all MS Office products (strong in Excel, PowerPoint and Word)
240

Operations Analyst Resume Examples & Samples

  • Demonstrate the ability to work both independently and as a team
  • Be detail oriented
  • Hold a degree in Management Information Systems or similar
241

Operations Analyst Resume Examples & Samples

  • Identifies selection, report or query criteria by interviewing customers, analyzing the existing process or tools, and documenting the results / requirements
  • Develops solutions to processing problems or concerns by documenting the issue and requirements, building process work-flowchart and diagram, studying the availability and capabilities of existing solutions, analyzing alternative solutions, recommending a solution, and preparing specifications for the solution
  • Prepares customers to use new or changed process and tools by conducting training
  • Provides reference for the team and its customers by writing documentation
  • Bachelors degree or equivalent experience required. (Equivalent Experience 4 years experience with Payment Integrity Programs)
  • Well organized with excellent communication skills
  • Ability to anticipate needs and solve problems proactively
  • Ability to learn quickly and work independently within time constraints
  • Strong computer skills, including the MS Office (proficient with MS Excel) and Google Apps for Business; Excel proficiency on pivot tables, VLookup, data analysis, data reporting, etc. or the ability to learn these skills
242

Operations Analyst Resume Examples & Samples

  • Two years related experience in healthcare data analysis or reporting
  • Excellent oral and written communication skills and fluency in English required
  • Previous Operations Analyst, Data Analyst, Reporting Analyst experience preferred
  • Excellent analytical and data management skills
  • Ability to work independently and self-review, manage deadlines and multiple priorities, think tactically and strategically, demonstrate objectivity, be results oriented, and show initiative and creativity
  • Strong computer skills and technical capabilities, including but not limited to, Microsoft Office, etc. Elevated Microsoft Excel skills required (Macros / Formulas / Pivots / Etc.)
  • SQL experience and / or exposure preferred
  • Ability to quickly learn new systems, platforms, and software packages
  • Excellent communication skills, especially written, and the ability to concisely summarize
  • Strong interpersonal skills with proven ability to effectively work with others
  • Ability to provide follow-up and demonstrate attention to detail
  • Ability to research, understand, and explain healthcare services’ volume, utilization, and market data
  • Ability to research, understand, and explain market demographics
  • Extensive knowledge of Microsoft Office including Excel, PowerPoint, and Word
  • Ability to develop and maintain highly functioning web reporting applications using a myriad of tools and techniques
  • Ability to access, understand, and communicate effectively about hospital reporting and metrics
  • Ability to plan, organize and manage resources within prescribed timeframes (prioritize and focus)
  • Ability to identify and respond appropriately to primary client/customer needs (service orientation)
  • Ability to verbally articulate and communicate with internal and external customers
  • Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
  • Stress Tolerance – Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization
  • Project management - Identifies, communicates, and manages projects as required
  • Communication – Communicate clearly, proactively, and concisely with all key stakeholders, customers, and management
  • Customer orientation - Establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Tactical execution – Effectively executes and manage tactical initiatives in support of strategic objectives
  • Additional Equipment Skills: Mobile smart phones, data projectors, fax, copiers, printers
243

Operations Analyst Resume Examples & Samples

  • Participates in technology consultation with client management and partner with client conversations as applicable
  • Consult and partner with client management and the client to understand technology changes required
  • Set up reporting applicable to any technology product used in the travel programs
  • Provide ongoing case updates as needed to ensure understanding and timely completion
  • Research and resolve escalated issues for online booking tools, products such as Expert Auditor and general technology utilized in our AmexGBT travel programs
  • Assists with Online Booking Tool and product (PTA) implementations specifically related to a clients program
  • Interface with clients, Client General Manager’s and all AmexGBT technology groups that support products and online services for client programs
  • Generates creative ideas to ensure products are used effectively
  • Gathers and shares best practices across clients and segments
  • Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format
  • Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
  • Provides overall Technology Client Program support to the Client General Manager
  • Provides support and engages directly with the Client as needed and oversees execution of the technology program action plans
  • Should be open to work in shifts
  • Excellent communication skills (Written and Verbal)
244

Operations Analyst Resume Examples & Samples

  • This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
  • May perform other such duties as assigned including trouble shooting operational issues
  • May train more junior team members
  • May participate in projects requiring coordination with other teams
  • May serve as primary contact with vendors and/or other business units
  • Maintain/create accurate and timely reports and/or documentation with minimal supervision
  • May perform ad hoc analysis and reporting
  • Manage competing priorities in an accurate and timely manner. Utilize department specific system applications
  • Solid written and verbal communication
  • 2+ years, Experience in analysis, financial services industry or business line experience a plus
245

Operations Analyst Resume Examples & Samples

  • Reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner
  • Requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s)
  • Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
  • Perform other such duties as assigned including trouble shooting operational issues
  • Participate in projects requiring coordination with other teams
  • Manage competing priorities in an accurate and timely manner
  • Regular direct interaction with Customers, Contact Center and Branches over the telephone for inbound and outbound calls
246

Operations Analyst Resume Examples & Samples

  • Identify opportunities for process optimization, process redesign, or development of new process/policies based on customer trends and prediction of future needs
  • Build, maintain and evolve KPI framework, including both definition and the creation of an ongoing measurement system for key KPIs
  • Various activities to support the Program Solutions and Logistics team as directed by Management
  • Degree level qualification in a business related undergraduate course; Supply Chain or Marketing disciplines an advantage
  • Advanced Excel User – very competent in all aspects of Excel
  • Competence in full Microsoft Office Suite required
  • Skilled communicator (written and verbal) with strong presentation skills
  • Excellent relationship management skills, able to work across global teams
247

Operations Analyst Resume Examples & Samples

  • Manage workflow to ensure timely, quality deliverables
  • Ensure efficient utilization of resources to meet established goals
  • Lead in the compilation of data and analysis content for presentations
  • Maintain a deep understanding of workforce planning processes, staffing modeling algorithms, and associated technology
  • Develop and maintain ad-hoc staffing and operational performance models using various software tools and algorithms
  • Evaluate current processes and procedures and make appropriate recommendations for process improvement and/or cost savings
  • Comprehensive working knowledge of problem solving/decision making
  • Acts as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems
  • Evaluates new applications and identifies systems requirements
  • Evaluates new IT developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements to current systems
  • Assist in the documentation of process flows and procedures
  • Maintain communications with other business teams to facilitate resolution and share information
  • Advanced working skills of organization/prioritization
  • Maintain an understanding of both customer and provider experience to enrich effectiveness of staffing models and analysis
  • Support the documentation of all workflow processes, modeling, and reporting
  • Develop presentations to effectively communicate updates on capacity management processes, technology, and effectiveness
  • Receives a minimal level of guidance and direction
  • Bachelor’s degree in related field preferred with 5+ years of experience
  • Ability to interact effectively, with internal or external customers and act with empathy
  • Applies advanced knowledge of workforce management processes, procedures, systems, and adherence to applicable legal compliance standards
  • Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies advanced knowledge of computer applications such as Excel, Business Objects, Access, PowerPoint, Tableau,etc
  • Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies advanced knowledge of problem solving and preparation of complex reports for analysis
  • Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
  • Continuously improve business outcomes
  • Ability to quantify and adapt systems to leverage data for operational metrics related to both efficiency and effectiveness of performance
  • Works within complex assignments requiring knowledge in breadth and/or depth in area of expertise
248

Operations Analyst Resume Examples & Samples

  • Support the Resourcing Vendor and Operations Manager on regional and global projects, covering policies, processes, vendor implementation and technology
  • Act as the recruitment systems liaison, working with our global teams on system requirements and enhancements
  • Act as an EMEA coordinator for various regional and global recruitment initiatives
  • Coordinate distribution of recruitment information across the region, providing regional and cross business oversight
  • Support production of guidelines and policy, as well as any necessary training
  • Act as the on-going liaison point between the resourcing team, outsource provider and internal teams for resourcing projects
  • Work with compliance, data security and policy review teams on policy implementation and adherence to current policy guidelines
  • Manage local recharging process of vendor costs in collaboration with finance team
  • Manage any local governance processes that require recruitment input, for example inter-company agreements for services provided from one legal entity to another
  • Manage the risk and controls agenda, overseeing local policy compliance and testing required
  • Monitor vendor performance by regularly connect with the vendor on operational topics
  • Act as the on-going liaison point between resourcing and the HR Shared Services team that supports recruiting and onboarding, driving process improvement
  • Management and oversight of relationship between international units of Citi from a recruitment operations point of view. Collaborate with vendor teams, HR teams, and the business. Ensure that all agreements and approvals are in place and up to date
  • Extensive years of specialist-level experience from a professional HR/Recruitment organisation preferred
  • Experience in Financial Services or Insurance organizations would be beneficial
  • Project management and/or project coordination experience preferable
  • Relationship management experience and ability to interact with various stakeholders across different geographies
  • Strong ability to make data understandable and useful for stakeholders
  • Ability to utilise reporting tools is beneficial
  • Ability to influence and negotiate with internal stakeholders regionally and globally
  • Bachelor/Master degree preferred but not mandatory if balanced by relevant business experience
  • Self-driven
  • Strong individual execution skills. Ability to drive and execute tasks with minimal supervision
  • Strong work ethics
  • Interpersonally active
  • Comfortable with MS Office tools (Excel, Powerpoint)
  • Budget/finance aware
249

Operations Analyst Resume Examples & Samples

  • Bachelor's Degree from a competitive school
  • 3-5 years' experience working in Operations
  • General knowledge in Investment Management operations and impact of corporate actions to trading, valuation, portfolio accounting and performance
  • Ability to provide customer service support to the front, middle and back office
  • General knowledge of foreign equity and fixed income securities
  • Exposure to pricing assets and communicating fair valuation rationale to relevant internal and external parties
  • Excellent analytical, written and communication skills
  • Ability to work in a team environment and research issues proactively and independently when warranted
  • Strong research skills and resourcefulness
  • Course work in Finance, Mathematics or Economics
250

Operations Analyst Resume Examples & Samples

  • Ensuring the timely production of Weekly Operations packs
  • Standardisation and automation of the packs to ensure they are produced efficiently
  • Providing analytical support to the Operations team to optimise portfolio performance
  • Providing analytical support to the PLATO team to ensure we deliver an exceptional service to our clients
  • Supporting the analytical agenda within Operations for RM
  • Providing SME support for problems and incident resolution
  • Supporting the optimisation and automation of PLATO processes through identifying efficient solutions and providing inputs into Change Request prioritisation
  • Effectively integrate into the analysis team and interact with stakeholders across all business functions
  • Good Honours degree level qualification
  • Exceptional numeracy and keen attention to detail
  • Distinctive problem solving and analytic skills with a high degree of analytical rigour
  • Working knowledge of PowerPoint and VBA
  • Experience with database environments and data set manipulation particularly in SQL / SAS and Excel