Operations Senior Analyst Resume Samples

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RK
R Kutch
Roosevelt
Kutch
330 Schimmel Isle
Los Angeles
CA
+1 (555) 527 0081
330 Schimmel Isle
Los Angeles
CA
Phone
p +1 (555) 527 0081
Experience Experience
07/2015 present
Boston, MA
Business Operations Senior Analyst
Boston, MA
Business Operations Senior Analyst
07/2015 present
Boston, MA
Business Operations Senior Analyst
07/2015 present
  • Ensuring testing and results are completed and delivered timely
  • Ensuring all test results, trends, and issues are communicated to key stakeholders
  • Functioning as an escalation point to control testing issues and disputed results
  • Monitoring and management of operating controls; analyze data/results to drive RCSA process
  • Supporting new business/product or other change initiatives including
  • Support the development of a three-year strategy and planning process (long-range roadmaps, capacity analysis, etc.) for selected commodities
  • Participates on key projects to achieve strategic initiatives relating to sourcing & purchasing
04/2009 03/2015
Boston, MA
Operations Senior Analyst Markets
Boston, MA
Operations Senior Analyst Markets
04/2009 03/2015
Boston, MA
Operations Senior Analyst Markets
04/2009 03/2015
  • Create clear lines of communication with BAU Collateral Managers to keep them updated on the project
  • Respond to Front Office Reference Data Inquiries and providing end to end support to client users
  • Determining DTC eligibility for all Lead Managed Equity and Market Linked trades
  • Update the central Global Resolution and Recovery Planning team which oversees all resolution projects on the status of the development
  • To develop and enhance existing LoB & Technology relationships through partnership and ongoing resolution of BAU processing issues
  • Queue management. Monitor inbound and outbound SWIFT queue for messages stuck in repair or release status
  • Manage settlement of loan commitments, booking loan contracts / fees as well as loan agreement inquiries
05/2004 11/2008
Detroit, MI
Operations Senior Analyst
Detroit, MI
Operations Senior Analyst
05/2004 11/2008
Detroit, MI
Operations Senior Analyst
05/2004 11/2008
  • Conduct weekly meetings with Management staff to communicate Scorecard performance, areas of improvement, and methods of incentive to improve performance
  • Consulted for providing process improvement feedback to the Critical Incident and Problem Management process
  • Consulted in the closure process of Known Errors created as an output of the Critical Incident Management process
  • Working with internal stakeholders to improve and refine all process and architecture related to the un-cleared margin program
  • Responsible for contributing to overall Global Critical Incident Management process improvements
  • Ensure that the established process to make changes to the IA organisation design is adhered to and updated as necessary
  • Collaborate with CNCC Operations Manager and Team Leads to manage request pipeline and monitor service team capacity
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Virginia Commonwealth University
Bachelor’s Degree in Accuracy
Skills Skills
  • Strong knowledge and ability to use MS Office (Excel)
  • You will be strongly client centric oriented with a strong focus on delivering an exceptional client experience
  • Strong analytical ability
  • A highly developed knowledge of style guide principles
  • Demonstrated knowledge of key financial concepts and ability to utilize abstract concepts
  • You will have excellent organisation/prioritisation skills and the ability to multi-task within tight deadlines
  • You will be open minded, able to share information, transfer knowledge and expertise to team members
  • An excellent communicator with a high attention to detail who thrives under pressure
  • You will have basic analytical skills and be flexible regarding production problem solving
  • Strong Asset Services / Operations background
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1

Credit Operations Senior Analyst Resume Examples & Samples

  • Organized, great attention to detail
  • Ability to prioritize and multi-task based on urgency of business needs
  • Intermediate PC skills, especially MS Excel; MS Access experience preferred
  • Professional verbal communication and business writing skills
  • Knowledge of credit systems and product processors
  • Associates degree in related business field or equivalent work experience required
2

Banking Operations Senior Analyst Resume Examples & Samples

  • Support Reconciliation Team in balancing recs, delivering reports
  • Resolve any breaks as reported by other teams for both OTC and Listed Derivatives
  • Top day clearing of OTC instrument for CSSEL and CSU entities
  • Provide support to European/US Client Serices on any client related queries
  • Provide training and support for junior team members on daily tasks
3

Operations Senior Analyst Markets Resume Examples & Samples

  • Respond to Front Office Reference Data Inquiries and providing end to end support to client users
  • Collaborate with several teams to facilitate the resolutions of reported queries from client by escalation to product specialists and technical support teams
  • Research, validate, and action data quality reports. Involved in creation designing, developing, and roll-out for data quality reports as requested by Front Office Teams. Meet regularly with business and technology stakeholders to evaluate, enhance and suggest changes in process flow
  • Daily coordination with Middle Office and Front Office Teams for corporate action events to ensure PNL and trading for security is not impacted
  • Maintain Knowledge base via documentation and provide training to business and technical teams for reported problems and steps for resolving problems based on lessons learned
  • Provides technical and analytical support for one or more product areas (equities, Options, futures, etc.). Responsible for the analysis and resolution of complex operations problems and initiatives requiring exception handling and/or coordination of multiple operational and/or product specialists to resolve. May manage projects and/or introduction of new initiatives, systems, products/services and processes
  • Have experience with Equities Trade processing (STP) in a client facing environment
  • Good knowledge and working experience (3 years minimum) of global markets and securities reference data (listed equities, options, futures, convertibles, preferred, warrants, indexes, ETFs, and swaps)
  • Ability to work under pressure and to plan and prioritize - good time management skills
  • Work in a pressurized environment both methodically whilst maintaining an attention to detail
  • Self starter and ability to operate with minimum supervision
  • Business Analysis skills / experience would be an advantage
  • The successful candidate will be pro-active with an analytical approach to work
  • Must be flexible, priorities, work to deadlines and ensure queries resolved in a timely manner
  • Intermediate SQL
4

Operations Senior Analyst Resume Examples & Samples

  • Ability to multi-task and operate under high pressured situations
  • Must be a team player and possess strong interpersonal skills
  • Must be able to bring proactive and innovative business processing solutions to completion within deadlines and with minimal risk to the organization
  • Must be able to work PM hours (10 am - 7 pm)
  • Must have college degree
  • Prior Clearing (P&S) or trade support experience with Equity, Fixed Income,Options or all three
5

O&t-aml Operations Senior Analyst Resume Examples & Samples

  • Investigates and performs 1st level analysis to detect any suspicions of money laundering or terrorist financing activity
  • 3 to 5 years work experience required in AML Operations and played a role as a analyst or senior analyst
  • Strong sense of accountability and work ethic
6

AML Operations Senior Analyst Resume Examples & Samples

  • Assignment of case to individual analyst (case creation)
  • First level investigation of transactions and customer information and documentation of findings
  • Review all recommendations raised by operations analysts
  • Agree with recommendations or request further investigation
  • Immediate escalation of suspicious alerts to team leader
  • Raise and draft Account Information Request (AIR) for team leader review and submission
  • Responsible for supporting the successful accomplishment of internal Risk and Control Self Assessment (RCSA) program
  • Assist and support team leaders in migration projects
  • University degree/diploma in any discipline
  • Preferably 1-2 years experience in banking operations, compliance and audit background
7

AML Operations Senior Analyst Brokerage Resume Examples & Samples

  • Serve as a subject matter expert in anti-money laundering investigations and analysis for sensitive high-risk Citi consumer and business accounts involving banking, brokerage and other activity which involves a wide array of complex products including but not limited to banking, brokerage, mortgage, loans, credit, and PIC/Trust products
  • Perform daily work focused on mitigating money laundering risks to Citi and its high net worth/high risk customers from illicit activities, which requires a high degree of independent discretion, decision making and confidentiality and is directly related to the general business operations of AML Americas and its customers
  • Provide training/mentoring to new analysts on investigative techniques, internal systems, case narrative construction, and applicable AML/Bank Secrecy Act money laundering laws and regulations
  • Perform peer review of investigations (alert and/or cases) to ensure appropriate dispositions have been recommended by analysts
  • Responsible for the supporting the successful accomplishment of internal Risk Control, and Self-Assessment (RCSA) policies, as they apply to this department
  • Responsible for the development of written process and procedures documents accurately reflecting policy, the unit-level operations, and the translation of broad corporate guidance in to effective leadership behaviors
  • Prepares documents on compliance problems, ensure compliance with Global Legal, Corporate and Business policy requirements
  • Minimum of 2 years general AML or other financial investigations/ banking experience required
  • Minimum 5-8 years relevant work experience required
  • Brokerage knowledge required/Prior Brokerage experience preferred
  • Required working knowledge of Compliance and AML / BSA matters, AML laws and regulations
  • Strong understanding of various banking and/or brokerage products
  • Strong understanding of AML trends and typologies/methodologies
  • Strong understanding of research and data techniques and analytics
  • Ability to anticipate and respond to management and internal customer needs, and to follow through and complete requests on time
  • Ability to multitask under tight deadlines
  • Ability to work well under pressure and demonstrate flexibility
  • Ability to interact with multiple levels of management
  • Excellent corporate work ethics
  • Self motivated self starter who can work independently without supervision
8

Mortgage Banking Custody Operations Senior Analyst Resume Examples & Samples

  • Strong PC skills (proficient knowledge of Microsoft Windows XP, Word, Excel, Project, Power Point, Visio and Access)
  • Effective interpersonal skills and ability to interact with various levels of management
  • Superior verbal and written communication skills with strong, professional presentation skills
  • Advanced ability to organize and multi-task in a fast-paced/deadline driven environment. Must possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
  • Ability to identify situations that require immediate attention and resolution
  • Must possess a "customer service" mentality
  • Excellent problem solving skills with experience in process improvement and change implementation
  • Effectively and professionally represent yourself, your department, and your manager; always presenting one's self as a credit to J.P. Morgan Chase
  • Detailed knowledge of mortgage banking process, state / investor / regulatory guidelines
9

Gf Operations Senior Analyst Resume Examples & Samples

  • Conduct level 1 problem resolution of office productivity software, distributed desktop/laptop hardware, network problems and provide basic end-user technical support services to Internal Audit staff
  • Respond to IA End-User Helpdesk audit management system service assistance across the entire range of Internal Audit’s current and future application tools - Lotus Notes based AutoAudit/IssueTrack Audit Workpaper Management System, IAUPT – Internal Audit Universe Planning Tool - web browser based Audit Universe planning Tool, PlanView – Internal Audit Time Reporting System and MetricStream Audit Process Management and Reporting system
  • Respond to first level audit methodology process execution “HOW TO” calls and escalate assistance requests to Internal Audit Quality Assurance/Audit Methodology team as necessary; document, track and perform trend analysis on end-users support calls to identify opportunities for process and or system improvements
  • Assist in the development and delivery of audit application technical and workflow process training sessions including the preparation of user instructional guide documentation
  • Plan and conduct periodic audit system continuity of business testing procedures in alignment with corporate and department business goals; assist in the design and development of ad hoc audit system management information reports to monitor system performance and transaction process bottleneck activities
  • Coordinate Internal Audit personal computer deployment and equipment refresh activities in alignment with Citigroup distributed technology standards; monitor alignment of equipment standards with Citigroup technology standards
  • Participate in the performance of audit system enhancement user acceptance testing activities and identification of required corrective actions; develop users test plans and test cases scenarios
  • Document, review and process audit management system data correction transactions in accordance with departmental procedures; participate in the development and preparation of periodic data quality and integrity scans of audit management systems to identify possible data validation and integrity shortfalls
  • Participate in the preparation and secure deliver of internal audit information to authorized regulators and external auditors
  • Contribute to the development, implementation and periodic assessment of Internal Audit operating policies and procedures to support the consistent communication and execution of Internal Audit business activities across all IA region and office locations
  • Specific proven expertise, minimum of 3 to 5 years in the performance and delivery of application support and distributed technology helpdesk services within a large globally dispersed complex business environment
  • Expert technical background and experience in supporting large global distributed technology environments
  • Demonstrated expert in MS Office productivity software tools (Word, Excel, PowerPoint, Access, Visio, SQL, Business Objects, Data Analysis Tool), Windows operating systems, internet protocols, relational database concepts and reporting tool experience
  • Effective negotiation, data analysis and interpersonal skills
  • Ability to interact with all levels of internal and external audit management levels
  • BS or equivalent in Information Systems or Accounting/Information Systems; related certifications (CISA, PMP, Microsoft or similar) are a plus
  • Knowledge of mobile technology hardware and software applications solutions
  • Good business understanding of operational activities
  • Basic level of understanding and exposure to Internal Audit concepts and/or technology general controls processes would be beneficial
10

Business Operations Senior Analyst Chicago Resume Examples & Samples

  • Document and evidence RCSA BAU control findings including organizing data, uploading to SharePoint sites and sharing information with relevant partners
  • Perform ongoing control testing and Assist in monitoring and documenting action plans
  • Serve as the KYC Liaison with KYC administration team (releases, updates, etc)
  • Interfacing with bankers regarding KYC issues around timeliness
  • KYC status & trend reporting
  • RCSA reports and extracts to provide analytical and control oversight
  • Conduct process mapping of existing and new controls
  • Update & implement operational policy and procedures as needed
  • Conduct business analysis/project management support for various business/strategy needs
  • Assist in executing diverse LOB initiatives and projects for the business
  • Ability to interpret and present complex data
  • Ability to work in a demanding, fast paced environment with competing & changing priorities
  • Advanced expertise with Microsoft Office suite, particularly Excel, PowerPoint, Pitch Pro and Access as well as SharePoint
  • Strong Project management skills
  • Ability to multi task and be flexible
  • Minimum 2-5 years of relevant experience
  • Undergraduate degree required
11

Credit Operations Senior Analyst Resume Examples & Samples

  • Competent in documentation and analysis skill with at least 4-5 years relevant experience and 1 year management experience perferred
  • Good command of English and Mandarin for both written and oral
  • With passion of self -development and capable to manage challenges
  • With sense of observation to sensitive data
12

Omnichannel Operations Senior Analyst Resume Examples & Samples

  • Innovate - think logically and creatively and find ways to improve the customer experience through omnichannel initiatives
  • Own and juggle multiple initiatives and priorities to increase sales, improve margin, decrease costs, enhance the customer experience, gain greater transparency into data and tracking, and understand customer behaviors
  • Drive effectively – working with cross functional teams, vendors, and partners towards operational success
  • Oscillate between diving into the minutia and surfacing the big picture learnings to establish credibility and gain buy-in
  • Responsible for all aspects of the multichannel program execution from start to finish
  • Interested in and constantly thinking about retail innovations. Researching and learning new cutting edge technologies by speaking to industry experts and benchmarking with competitors (10%)
  • Conceptualize new initiatives and build business cases for senior management and stakeholders. Work closely with cross functional teams to understand execution of back end and front end. Create the roll out strategy, timeline, and work streams (25%)
  • Refine and reiterate tests and pilots. Deploy solutions globally and project-manage partners to ensure success. Report milestones and escalate issues when necessary. (40%)
  • Track metrics and progress closely to report to team
  • Analyze qualitative and quantitative data to communicate insights to team and management (25%)
  • Proficient in MS Excel, MS Powerpoint
  • Travel up to 25% required
  • 3+ years’ in supply chain/logistics, product management, finance or consulting
  • Experience in retail or e-commerce industry preferred
13

Operations Senior Analyst Resume Examples & Samples

  • Project work is expected, including process enhancement initiatives and system testing
  • A high degree of self-motivation and integrity
  • Client focused individual with the drive to exceed expectations
  • Strong Asset Services / Operations background
14

Operations Senior Analyst Markets Resume Examples & Samples

  • 3+ years of related brokerage operations experience
  • Ability to handle multiple deliverables, stressful situations and deadline pressure
  • Flexible, enthusiastic and hard working approach
  • Knowledge of fixed income products
  • Strong PC skills; experience with MS Office products
  • Understanding of Ops risk and control
  • Advanced Excel skills (macros, pivot tables, vlookups, etc.)
15

Operations Senior Analyst Markets Resume Examples & Samples

  • Understand / reduce the risk associated with Corporate Action events across several Markets and Entities
  • Interact with other financial institutions, various business units and other department members regarding liabilities and event details
  • Research queries from external clients and other internal areas (i.e. Finance, Settlements, Confirmations, Risk, etc)
  • Position requires extensive interaction with traders and support partners in Finance, Operations and Technology
  • Superior oral and written communication skills
16

Operations Senior Analyst Markets Resume Examples & Samples

  • Trade booking, processing, and monitoring. Receive instructions from client and process the request
  • Queue management. Monitor inbound and outbound SWIFT queue for messages stuck in repair or release status
  • Partner with internal business partners to open up new markets when there is a client demand
  • Monitor reconciliations and ensure breaks are cleared timely
  • Answer client inquiries and inquiries from internal client service teams
  • Liaise with other GMO operations teams such as settlements, client services, and various lines of business to ensure trades settle timely and accurately
  • Other responsibilities include escalating any issues and adhering to the control framework within GMO
17

Operations Senior Analyst Resume Examples & Samples

  • Is responsible for the timely, complete and accurate processing of transactions (including the implementation of all necessary due diligence) within its area of responsibility
  • Adherence to all internal and external regulations / guidelines and the regulations of authorities and the agreed SLAs, KRIs and / or KPIs and quality measures
  • If necessary, establish and maintain relationships with internal customers (e.g. front office, CRM etc ) to provide a local point of contact within the GTO function & teams in particular for time-sensitive, complex or officially controlled tasks-
  • Provides the product / feature development data as required to ensure a superior offer in the face of changing customer needs and market trends
  • Support the Head of CB & S TIE (Transportation, Infrastructure & Energy) Risk / Portfolio in the compilation of control-relevant analysis, reports and presentations in particular; risk control
  • Responsibility -as part of the GTO Portfolio Management Teams- for actionable information and analysis for proactive portfolio management reporting (MIS) of the TIE portfolios to deliver – Trend analysis / exposure –
  • Analysis and evaluation of the various portfolios of CB & S TIE also in coordination with the front office and the GTO Reporting Team
  • Responsibility for the failure analysis in the booking and reporting systems or in collaboration with the GTO PM team leaders or the TIE management (possibly in interaction with CRM and Finance)
  • Main contact for the GTO and TIE management for portfolio analysis and the preparation of regular portfolio reports incl. the creation of ad hoc reports from a number of sources and systems
  • Support for internal / external regulatory and credit-relevant inquiries, projects and audit processes as well as the management of small projects
  • Working with system-based tools (eg, tableau, LOUD, LRT, LS2) and manually created reports and assist in the optimization of reporting and reconciliation procedures
  • Support -with knowledge of the TIE portfolios and the relevant Positions - the GTO and TIE management team in active controlling and monitoring the risk
  • Monitoring - to be compliant with internal and statutory and regulatory guidelines and implementing an immediate escalation of unsolved problems
  • Ensures the escalation of operational, regulatory and other risks to the line manager and manager function depending on the situation; contributes to the development and implementation of solutions for monitoring and reducing risk. Provides information about the design and implementation of strategies to ensure continuous process improvement, and works with the GTO COO and the Change-functional areas to define change projects and so bring about an improvement of processes and services
  • Regularly carry out testing the efficiency and effectiveness of business processes in part within its own area of responsibility in order to identify opportunities for improvement, to remove unnecessary processes and improve the efficiency and effectiveness of existing processes
  • Works in his own team, with the aim of creating an efficient process and provides help and guidance for an environment of continuous improvement and maintain an accurate control framework
  • Relevant experience in one or more technical divisions / areas
  • Basic analytical skills, flexibility in solving problems in the production environment
  • Excellent communication skills and excellent knowledge of English and possibly the local language in speech and writing
  • Excellent team spirit and ability to work in virtual global teams and in a matrix organization
  • Ability to work in a fast-paced environment, keeping up with technological innovations and general understanding of GTO offer
  • Open-mindedness and ability to share information within the team as well as knowledge and expertise to teach
18

Operations Senior Analyst Resume Examples & Samples

  • Perform daily transaction enrich in AML system and other regulatory reports (daily / monthly / quarterly)
  • Perform daily reconciliation of Nostro and internal account
  • Good at data analysis, prepare MI reports, volumes & other stats per request
  • Processing of RMB cash transactions on CNAPS, BEPS and local clearing
  • Ensure compliance of key processes and procedures with the regulatory environment of cash business in China (RMB business)
  • Use of back office and good knowledge of regulatory reporting requirement and systems
  • Good knowledge of daily account reconciliation
  • Close co-operation and communication with other team members
  • Other tasks within the RMB processing team
  • Degree holders with Banking and Finance background
  • Good command of English communication skills – both spoken and written are essential
  • 3+ years relevant experience in a similar field
  • Good knowledge about regulations on RMB business and PBOC system such as AML
  • Good general PC skills (especially Microsoft Excel and Powerpoint,
  • Ability to focus and prioritize in high-pressure environment
  • Strong communication and inter-personal skills
  • Attention to details is essential
  • Confident and a team player
19

Operations Senior Analyst Markets Resume Examples & Samples

  • Analysis of operational incidents which impact the Firm’s ability to adhere to the SEC 15c3-3 Possession or Control Client Assets regulation. Completion of deep dive reviews to drive out a thorough understanding of the root cause and to determine if similar issues could be present elsewhere across the client money processes
  • Support the resolution required to ensure that the appropriate controlled processes are embedded to prevent further re-occurrences of issues
  • Understand the issues and prepare updates on root cause analysis
  • Drive resolution of open Audit Issues impacting Client Assets
  • To develop and enhance existing LoB & Technology relationships through partnership and ongoing resolution of BAU processing issues
20

Operations Senior Analyst Markets Resume Examples & Samples

  • Take ownership for the delivery of the dispute and fails metrics within the overall Collateral Reporting solution
  • Be involved in the testing of the reporting solution prior to implementation
  • Partner closely with Technology and the Subject Matter Experts (SMEs) on the delivery of the new reporting tool
  • Ensure delivery of the reporting solution by the end of 2016
  • Update the central Global Resolution and Recovery Planning team which oversees all resolution projects on the status of the development
  • Create clear lines of communication with BAU Collateral Managers to keep them updated on the project
  • Experience in Collateral
  • Self starter and able to take the initiative and operate independently
  • Strong verbal and written communications skills, able to engage with various levels of stakeholder
  • Demonstrate the ability to work closely with business partners and execute on their specified goals and direction
  • Strong analytical skills to evaluate the information gathered from multiple sources and present complex data in a coherent manner
  • Experience of document writing (preferably for regulators)
  • Ability to organize, prioritize, multitask and perform in a time pressured environment
  • Strong influencing skills to get the attention of SMEs against competing priorities
21

Operations Senior Analyst Resume Examples & Samples

  • Contribute to the strategic development of the systems and controls used to maintain the IA organisational design, ensuring alignment with Citi people systems and headcount budgeting processes
  • Proactively develops automated routines and checks to minimise manual intervention and reduce error rates
  • Ensure that the established process to make changes to the IA organisation design is adhered to and updated as necessary
  • Support the development of the process by which Chief Auditors review, regularly update and ultimately own the data accuracy and completeness of the organisation design master documentation
  • Involvement as required in IA team restructuring activity and regular reviews of staff bench-strength by Chief Auditors in response to changing demands and requirements
  • Undertake regular validation checks and reconciliations of the organisation design master documentation to verify accuracy and completeness
  • Work with Chief Auditors, key HR contacts and Citi recruiting teams to promote a higher level of data intelligence
  • Develop, implement and produce regular reporting for senior management on the organisation design, to track execution and ensure alignment to the approved organisation design principles
  • Support the maintenance of IA organisational charts, ensuring they are up to date and readily available to staff, regulators and external auditors
  • Be an established key contact for IA organisation design activities and oversight
  • Establish and maintain relationships with key IA and HR stakeholders on organisation design activities, ensuring close collaboration across the function on organisation design and associated data validation activities
  • Work closely with key Citi recruiting contacts to drive and support recruitment activity in relation to open roles
  • Ensure recruiters have all relevant information relating to open roles, and proactively lead the reconciliation and validation of recruitment data to ensure full alignment with organisation design master documentation
  • Provide ad hoc information requests as deemed necessary
  • Basic to intermediate level experience in a related role with experience in business, functional and people management, with proven abilities in taking responsibility for issuing to stakeholders high quality deliverables according to strict timetables
  • Understanding of Internal Audit processes and methodologies (including regulatory environment; audit plan execution; and the principles of audit annual planning) is desired
  • Strong interpersonal skills for interfacing with all levels of internal and external audit and management
22

Global Products & Operations Senior Analyst Resume Examples & Samples

  • Responsible for Manager’s Control Assessment (MCA) data collection and analysis in preparation for senior management discussion
  • Participate in key re-engineering projects to enhance FCR’s process and procedures
  • Support the Head of Global Products and Operations in FCR’s budgeting and capacity planning process
  • Produce critical and time-sensitive deliverables for Internal Audit and external auditors
  • Prepare FCR’s Global Wholesale and Retail Credit Portfolio Scorecards and track results for trend analysis
  • Coordinate quarterly and annual reconciliation of Wholesale and Retail Credit Portfolios
  • Maintain and update the FCR intranet site, Collaborate site, and SharePoint site; ensure that key internal policies and documents are up to date
  • Demonstrable financial services experience including 5 to 8 years of credit experience in corporate, commercial, or retail banking
  • Proficient in Microsoft Office (Excel, Power Point, Access, Word, Visio, etc)
  • Strong interpersonal skills
  • Language skills a plus (Mandarin, Korean, Spanish, Portuguese)
23

Operations Senior Analyst Resume Examples & Samples

  • Being responsible for quality assuring the trades and associated risk factors that generate the un-cleared initial margin requirement
  • Reviewing and escalating, where applicable, trade activity and / or bookings that do not generate the correct factors / margin
  • Liaising with internal stakeholders including Trading, SRG, Market Risk Management and Certified Collateral Management on all matters related to the margining of un-cleared derivatives
  • Liaising with counterparties directly to understand and resolve the causes of risk and margin discrepancies
  • Running on-going internal validation of the initial margin model (vs. historical simulation Value at Risk and realised Profit and Loss changes)
  • Investigating exceptions and producing regulatory reporting
  • Sourcing and quality assuring historical market data used to validate the initial margin model and participating in cross-industry calibration processes
  • Working with internal stakeholders to improve and refine all process and architecture related to the un-cleared margin program
  • Knowledge of collateral management
  • An understanding of one or more of the Markets risk systems and associated risk factors
  • Advanced Structured Query Language (SQL) / Excel skills
  • Quantitative abilities (math, stats, programming)
  • The ability to interpret regulations and understand how to change business procedures in order to meet new guidelines
  • Investment Banking Experience
  • Strong analytical and data analysis background
  • The ability to operate independently, create a structure and project manage
  • Analytical, with strong problem solving skills
  • An excellent communicator with a high attention to detail who thrives under pressure
  • Methodical, precise and thorough
  • The ability to find efficient solutions to operational problems
24

Operations Senior Analyst Static Data Resume Examples & Samples

  • Assist the Team Leader with additional duties and ad-hoc tasks
  • Ensure a consistently high standard of service and that daily workload is distributed and delegated effectively
  • Build strong relationships with key stakeholders and the various onshore locations
  • Provide ad-hoc support to Senior Management and department AVP as required
  • Understand and assist the team with their workload when required
  • Promote the core values of the bank to inspire the team, aiming to build high a performing team culture and with a high level of team engagement and moral
  • You will have basic analytical skills and be flexible regarding production problem solving
  • You will have excellent communication skills (written/verbal)
  • You will have experience working in a pressurized and goal driven environment
  • You will have excellent people management skills
  • You will have excellent organisation/prioritisation skills and the ability to multi-task within tight deadlines
  • You will be strongly client centric oriented with a strong focus on delivering an exceptional client experience
25

Operations Senior Analyst Markets, Charlotte Resume Examples & Samples

  • College degree or comparable work experience
  • 1-2 years of cash fixed income securities knowledge
  • Client Service experience (ie: interaction with external clients)
  • Domestic and International Market / Settlement knowledge (ie: DTC, FED. Euroclear, LaTam, CAD)
  • US Industry Buy In experience
26

Operations Senior Analyst Resume Examples & Samples

  • Ensure agreed service standards and standard procedures are strictly adhered to
  • Daily/weekly/monthly and end of year reporting
  • Deliver on service level components and take personal responsibility for problem resolution
  • In the absence of the Team Leader, the Senior Analyst should be able to manager and co-ordinate the daily duties and responsibilities of the team
  • You will have the ability to work in a fast paced environment, keep pace with technical innovation and support new projects
  • You will be open minded, able to share information, transfer knowledge and expertise to team members
  • You will have a strong awareness and appreciation of risk and regulatory issues
  • You will be self motivated, proactive and possess an ability to use your own initiative
27

Japan Shared Service Operations Senior Analyst Resume Examples & Samples

  • More than 4 years experience in financial industry and processing in Operations
  • Strong track record of delivery to high quality standards
  • Fluent Japanese including read/write. Business level of English
  • Self motivated and learner
28

Treasury Operations Senior Analyst Resume Examples & Samples

  • Monitor and validate hedge settlements and accounting transactions
  • Coordinate with controllership teams to ensure accurate FX accounting entries, in line with underlying volume transactions
  • Lead the simplification initiatives to standardize hedge accounting
  • Coordinate with IT finance the digitization of all FX accounting entries, including balance sheet revaluation
  • Monitor monthly hedge settlements, and coordinate with corporate trades execution through MyTRS
  • Coordinate with legal entity controllers globally to ensure FX accounting is completed monthly, in accordance with FX Policy
  • Partner with other treasury teams including FP&A to update FX estimates in line with ledger bookings, and ensure clear understanding of variances
  • Identify all one off adjustments impacting the income statement, and drive action plan to mitigate them going forward
  • Provide senior finance management with short and long term actionable recommendations standardize, simplify FX accounting, and improve visibility for regional CFOs
  • Develop and update FX accounting policy, and set up training for regional finance teams and controllers
  • Identify Treasury process improvement opportunities, drive consistency and best practices across GE Healthcare businesses
  • Bachelor’s degree in business administration, finance, accounting, or economics, and significant finance experience
  • Accounting experience US GAAP and foreign exchange accounting
  • Prior experience with FX trade settlements
  • Strong analytic skills - ability to standardize varying data process/inputs
  • Clear thinking / problem solving
  • Strong influencing and facilitation skills
  • Solid PC skills: experience with financial systems/applications (i.e. Oracle, Hyperion Essbase, Business Objects), MS Excel (look ups. pivot, macros, nested logics) MS Access experience a plus
  • Prior experience working with Spotfire to centralize data aggregation and analysis
  • Previous FP&A and Commercial Finance/Supply Chain experience in GE Healthcare
  • Experience working in global business environment with a sound understanding of global process and transactional flows
  • Integrity: Accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions, and when dealing with others
29

Operations Senior Analyst Markets Resume Examples & Samples

  • Manage settlement of loan commitments, booking loan contracts / fees as well as loan agreement inquiries
  • Input wire instructions while attending to dual controls
  • Presentable, confident and client focused
  • Excellent communications skills and proficiency with numbers/calculations
  • Ability to work under pressure in a team environment
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds
  • Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
  • College Degree or comparable experience
30

Mortgage Banking Document Operations Senior Analyst Resume Examples & Samples

  • 3 to 5 years experience in mortgage or financial industry, Strongly Preferred
  • 2 years in a Business Analyst role with a strong emphasis on Analytical Writing and Communication, Strongly Preferred
  • Intermediate to expert level knowledge of MST Access, MST Word, MST PowerPoint and MST Excel
31

NIS Endpoint Technology Operations Senior Analyst Resume Examples & Samples

  • Appling solid technical capabilities, analytical skills and application knowledge in reviewing escalation of first tier support and resolving challenging problems in collaboration with other teams
  • Possessing technical and business knowledge of the Ionic platform and services with general knowledge of all technologies used at PwC
  • Diagnosing and troubleshooting business technology issues and leveraging tools and resources appropriately to identify solutions that may or may not be documented; and,
  • Understanding of the PwC technology standards and subject matter specialization of assigned applications and business units
32

Real Time Operations Senior Analyst Resume Examples & Samples

  • Monitors Customer Care agent facing tools and reports defects
  • Review/investigate any systems or tools issues/outages/breakages that impact the network
  • Interacts and communicates with telecomm, network, fix agents, vendor partners, National and Divisional Resource Optimization Center (ROC) teams to determine issues and participate in resolution
  • Communicates issues, updates and final reports
  • Provides real time monitoring and reporting
  • Assists managers in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings
  • Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement
  • Leads projects that will enable their division to continually improve processes by identifying, sharing, and implementing the best practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes
  • Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts
33

Infrastructure Operations Senior Analyst Resume Examples & Samples

  • 5-7 years' experience in key network areas include WAN, LAN, and Wireless LAN services including design, deployment, and operational support
  • 4-5 years' experience with extranet support experience related to Firewalls, Load Balancers, DNS/DHCP services
  • Excellent written and verbal communication skills working with customers, peers, and service providers
  • Advanced knowledge of the current versions of Microsoft Office Suite products suites include Word, Excel, Power Point, Outlook, and Visio
34

Operations Senior Analyst Markets Resume Examples & Samples

  • Ability to multi-task and operate under high pressure situations
  • Interpersonal skills must be very strong and team player
  • Must have a keen ability to efficiently manage time and priorities
  • Prior Clearing (P&S) or trade support experience with Equity, Fixed Income, Options or all three
  • Experience with reconciliation processes
35

Operations Senior Analyst Markets Resume Examples & Samples

  • Applying for Equity or Fixed Income Cusips
  • Registering new issues with FINRA , DTC and Euroclear/Clearstream
  • Setting up deal in Bloomberg
  • Process fed wires to fund the Syndicate loans
  • Ensure BAML is able to fund the necessary deals by producing a regulation capital report for each deal that is priced for equity deals
  • Hosting closing calls with Legal and DTC closing team to initiate the closing process
  • Determining DTC eligibility for all Lead Managed Equity and Market Linked trades
36

Operations Senior Analyst Resume Examples & Samples

  • Responsible for assessment and negotiation of priority for critical incidents impacting PepsiCo with support teams and senior IT/Business Leadership
  • Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of critical incident recovery bridge
  • Accountable for communicating critical incident details to all levels or the organization within defined CIM time frames
  • Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis
  • Accountable for facilitating critical incident debriefs with support team and IT leadership
  • Consulted in the closure process of Known Errors created as an output of the Critical Incident Management process
  • Consulted for providing process improvement feedback to the Critical Incident and Problem Management process
  • Responsible for ensuring North America Critical Incident Management process documents are maintained and harmonized with Global Critical Incident Management process
  • Responsible for contributing to overall Global Critical Incident Management process improvements
  • Accountable for delivering process changes and training within the North America CIM execution team in coordination with global process changes
  • Responsible for proactive analysis of Incident records for stability improvement opportunities
  • Bachelor's degree in IT or related professional experience in field
  • Excellent verbal and written communication skills with an emphasis on the ability to tailor messages for varying audiences (peer support groups to executive level communication)
  • Strong ability to prioritize and complete multiple task during time critical and high pressure situations
  • Experience in process development, implementation and continuous improvement
  • ITIL Foundation Certification Preferred
  • Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points
  • Experience working with 3rd party supplier support resources and escalation points
37

Markets Operations Senior Analyst Resume Examples & Samples

  • MS Office ( word, excel, Power Point )
  • Bilingual (Fluent English / Spanish) or Portuguese
  • Proficiency in Data Entry (quality / speed)
  • Knowledge in CITIDOCS/ Cosmos / Bcosmos / Stars preferable
  • Operations / Operating roles
38

Duck Creek Technologies Business Operations Senior Analyst Resume Examples & Samples

  • Minimum of one year experience in Business Operations
  • Minimum six months Duck Creek experience
  • Degree in Business, Accounting or Finance and/or related field or equivalent work experience
  • Degree in Business, Accounting or Finance and/or related field or equivalent work experience.Solid computer skills and proficiency in Microsoft Office(Word, Excel, PowerPoint, SharePoint)
  • Strong Communication skills (both oral and written) and interpersonal skills
  • Knowledge of a formal, documented Project/Program
  • Management methodology preferred
  • Familiarly with insurance products, rules and methodologies a plus
39

Infrastructure Operations Senior Analyst Resume Examples & Samples

  • Executing the administrative tasks required in creating and tracking British Telecom Service Requests
  • Executing and following the documented processes in order to ensure consistent and expected results from network service providers
  • 6-8 years' experience in key network areas include WAN, LAN, and Wireless LAN services including design, deployment, and operational support
40

Global Markets Operations Senior Analyst Resume Examples & Samples

  • Support across the Front, Middle and Back Office Global Markets teams located in Boston, MA and East Providence, RI
  • Trade Processing within Calypso - the Global Markets core IRD trade capture application
  • Daily creation, validation and dissemination of P&L
  • Strong working knowledge of industry standard derivative agreements (ISDAs, MCAs, CSAs, etc.) and terms contained within
  • Creation and dissemination of daily, weekly, and monthly reporting. Reports may include (but are not limited to): regulatory reporting, documentation tracking, Client valuations, MTM statements, and various risk/credit exposure reporting
  • Management and oversight of regulatory reporting to Swap Data Repositories
  • Moderate to high level of direct client interaction. Ability to resolve issues related to products and administration with client directly
  • Reference data maintenance (client onboarding documentation, credit limit monitoring)
  • Counterparty analysis, assignment and maintenance within core applications (Calypso, Adaptiv)
  • Strong understanding of the different trade channels (cleared vs. bilateral) post Dodd-Frank and the relationships and technology used to facilitate
  • Understanding of internal process and models for calculating and applying VaR, MTM and de Minimis exemption
  • Gather, document and analyze data in an effort to assist the Front Office with implementation of new products and strategy
  • Strong working relationship and visibility with key stakeholders. Ability to identify stakeholder challenges, offer creative solutions, achieve broad buy-in and drive solutions through to implementation
  • Accounting background preferred, but not required
  • Strong technical acumen including working knowledge of Visual Basic for Applications (VBA), Microsoft Access database creation and maintenance, advanced Microsoft Excel (Macros & V-Lookups) strongly preferred
  • Prior experience with Calypso and/or Adaptiv preferred
  • Experience with key industry middleware(SEFs (Bloomberg, FXAll, 360T), Swap Data Repositories (DTCC, Univista), Clearinghouses (CME, LCH, ICE) and IHS Markit preferred
  • Demonstrable understanding of industry regulation – particularly Dodd-Frank – and subsequent impact to Global Markets business
  • Working product knowledge across both listed and OTC derivatives, with a focus on Interest Rate Derivatives preferred
  • Ability to of detect, interpret and effectively socialize complex issues
  • Ability to multi-task and meet the high level demands of time sensitive responsibilities
  • Displays strong verbal and written communication and interpersonal skills
  • Ability to effectively work independently, as well as function within a team
  • Strong analytical thinker who is able to identify connections between various pieces of data and systems and quickly articulate business impact
  • Strong critical and analytical thinking skills and ability to identify connections between issues and actions needed to remediate and ensure seamless Front Office support and continued compliance with credit and risk policies and practices
41

AML Operations Senior Analyst Resume Examples & Samples

  • Serving as Subject Matter Expert for multiple products, in the analysis of alerts and investigation of transactional activities to detect any suspicious of money laundering of terrorist financing activity
  • Providing training and mentoring to less experienced Team members on investigative techniques, internal systems, products and money laundering policy and regulations
  • Accumulating facts from investigations to be utilized in presentations to Senior Management and Compliance
  • Reviewing other Team member’s recommendations for further enquiry, escalation or closure
  • Performing peer review of investigations to ensure appropriate dispositions have been recommended by other Team members
  • Compile the review outcome and provide feedback on standardization of alert monitoring process across Regional Alert Specialist Team
  • Implementing integrated process and procedures aimed at meeting internal and external regulatory or policy guidance
  • Operating within agreed project timelines and confidentiality standards
  • Maintaining a proactive curiosity and pursue investigations great level of diligence
  • Supporting the successful accomplishment of internal Risk Control and MCA policies
  • Coordinating Optimization projects to meet required time standards and working with regional and global counterparts to implement consistent and repeatable global methodology
  • Performing various other duties as assigned within AML Hub
  • Computer literate- knowledge of MS Excel, MS Word, MS Outlook required
  • Analytical skills- ability to connect facts, reasoning and take decisions based on facts
  • Fluent English- written and oral
  • 1 year experience in AML Monitoring in various line of business
  • Independent Analyst role
  • Strong performance record with a history of increased responsibility, and task / project delivery
  • Minimum Bachelor’s degree or equivalent required
  • Knowledge of AML regulations and trends
42

BHI Operations Senior Analyst Resume Examples & Samples

  • Bachelor’s degree in business, healthcare, operations or equivalent experience
  • A minimum of five years healthcare experience
  • Experience as a project team lead or member in a cross functional environment
  • Knowledge and understanding of design, implementation, and management and business support for the following: IBM DB2 UDB, UNIX, Cognos, SQL, Tivoli
  • Master’s degree with Business Administration or Medical Informatics focus
  • Mid-level to expert proficiency in Microsoft Office applications
  • Demonstrated experience within a customer focused environment
  • Excellent written, verbal and listening communications skills
  • Ascential DataStage and basic ETL fundamentals
43

Global Securities Asset Services Operations Senior Analyst Resume Examples & Samples

  • Document critical tax fields that impact Broadcort accounts on onboarding systems
  • Assist in creating a timely tax static review to ensure Broadcort accounts are accurately captured
  • Prepare Broadcort client tax static analytics & updates for management and control teams
  • Involvement in ad hoc tax projects impacting Chapter 3, Chapter 4 and Chapter 61 within GMOMO Asset Services
  • Strong time management and prioritization skills
  • Ability to manage own time and know when to escalate
  • Previous experience with US Tax Forms (W9, W8) with particular focus on Chapter 3, Chapter 4, & Chapter 61
44

Data Operations, Senior Analyst Resume Examples & Samples

  • Minimum of a Bachelor’s Degree is required. A focus in Business Management would be preferred
  • Minimum of six (6) years overall business experience is required
  • Minimum of four (4) years with business experience in supply chain, master data, operations or cross-functional business environment is required
  • Experience with SAP is required
  • Previous experience or an understanding with fundamental Project Management methodologies is required
  • Experience with Tableau, Oracle, Cognos, or SQL would be a plus
  • An advanced background in Excel with creating V-lookups and pivot tables is highly desired
  • Excellent analytical and problem-solving skills excellent organizational and prioritization skills required. Prior experience working with Master Data preferred knowledge of ERP Systems - SAP OR JDE or equivalent required
  • Excellent communication and change management skills are required
  • Test Script Writing Experience with HP ALM or other system is a plus
  • Ability to influence and drive changes to business processes/systems desirable. Experience in enterprise-wide programs/projects is preferred. Cross-functional business knowledge (sales/marketing/finance/operations) is a plus
  • Facility with data systems, data systems management, and data warehousing is a plus
  • Master Data Management/Product Lifecycle Management acumen is preferred
  • This position is located in Piscataway, NJ and may require up to 10% domestic travel.Customer Service
45

Bank Operations Senior Analyst Resume Examples & Samples

  • Manage bank accounts and related daily operational issues
  • Create and maintain accurate financial records of the in-house bank accounts in respect of all financing transactions used
  • Maintain rigorous controls across banking and treasury processes within GDBS
  • Be the first escalation point for operational issues
  • Contribute to global liquidity, cash management and other simplification and improvement projects
  • Control the daily and monthly banking and accounting (operational) activities of the team
46

Genesis Operations Senior Analyst Resume Examples & Samples

  • Perform accurate, efficient, and timely Help Desk Administration activities (generate reports, queries, customer support, executing task or metrics) as required
  • Communicate and Escalate on time issues and other relevant system deviation
  • Provide best in class customer level 1 support as part of the Basel Regulatory Reporting Cycle by supporting issues prioritization, follow ups, escalation and metrics generation
  • Gather the customer’s information to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem
  • Support, prioritize and coordinate any project/Controls needed to mitigate identified risk, roadblocks or issues impacting the Month End Close
  • Identify improvement opportunities, process risks, gaps or any help needed and communicate with business analyst & direct manager in a timely manner
  • Maintain an efficient, direct and timely communication with direct manager, team members and customers. Include being a team player and problem solver
  • Actively participate in training, communication, process improvement projects as assigned by direct manager in accordance with Citi objectives
  • 1 to 3 years experience in Financial Services or Shared Services Help Desk environment preferred
  • Proficient in English a must
  • Solid customer service and communication skills
  • Prior experience with ERP/GL systems highly desirable (PeopleSoft, SAP, ORACLE or equivalent)
  • Prior experience with data warehouses, data mining, data analysis
  • Prior experience with SQL Server, Business Objects, Essbase or other analytical tools or reporting engines
47

Service Operations Senior Analyst Resume Examples & Samples

  • Bachelor degree in Information Technology, Computer Science or Computer Engineering. Minimum of 6 years of combined experience in Information Technology
  • Proven experience with ITIL, specifically Incident and Problem management as well as Continuous Improvement Planning (CIP), Cost Optimization, Demand and Release and Deployment Management
  • ITIL Foundation Certification
48

Service Operations Senior Analyst Resume Examples & Samples

  • Serves as primary delivery contact for Audit requests. Responsible for driving specific audit remediation actions and fixes with Service Provider and Technology Domain teams. Ensure that all the IT systems are complaint with SOX, PCI, PII etc.,
  • Accountable for ensuring that the Service Transition processes are fully executed. Provides input and feedback into the Change, Release and Deployment processes and schedules ensuring minimal impact and downtime of changes to the business
  • Performs daily reviews of ticket activity: queue levels, processing efficiency, backlogs, aging levels along with prior day Incidents and adjusts priorities as needed to ensure that ticket processing and the Problem Management engines are performing within expected operational parameters
  • Interact with the infrastructure team and business users to provide end to end reporting of Application environment health including: availability, performance, change management and overall environmental health
  • Acts as Subject Matter Expert for the applications in the functional space. Provides the business knowledge and oversight for issues related to Minor Application Enhancements and Maintenance and Support activities
  • Will conduct an annual access certification process ensuring that current users still require access to applications under their responsibility
  • Performs initial business risk assessment for Maintenance and Support and Minor Enhancement activities
  • Monitors and reviews production defects and recommends enhancements to improve the testing models over time
  • Actively contributes to cross technology process improvement initiatives. Monitor process adaptation and adherence. Reviews and provides input to improve procedures as applicable. Collaborates with service provider to ensure that all applicable AbbVie IT policies and procedures are followed
  • Performs post installation analysis including lessons learned and provides recommendations for continuous improvement implementations as needed
  • Provides inputs to the technical reports and documentation that confirm the Root Cause Analysis for Incidents and Problems
  • Reviews and updates as needed, repository of all key information on supported applications including licenses, users, configurations, Configuration Management Database meta-data or additional information as required
  • Master degree in Business Administration, Computer Science or Computer Engineering.Experience with Software Development Lifecycle (SDLC) methodologies
49

Operations Senior Analyst Markets Resume Examples & Samples

  • Bachelors Degree preferred or work experience equivalent
  • Self motivated with the ability to take instruction and work independently
  • Ability to work under pressure in a team oriented environment
  • Able to work flexible hours to meet with associates outside of US time zones
  • Have a good understanding of financial markets through work or educational experience
  • Understanding of corporate structure
  • Knowledge of the securities industry
  • Knowledge of operational risk
50

Income Collateral Operations Senior Analyst Resume Examples & Samples

  • Knowledge of Fixed Income Securities including Repo and Collateral Management
  • Ability to Handle High Pressure Situations
  • Ability to Perform Multiple Tasks
  • Detail Orientation - specifically the ability to recognize unusual flows/triggers for collateral in agreements and new trade structures
51

Global Securities Asset Services Operations Senior Analyst Resume Examples & Samples

  • Understand / reduce the risk associated with corporate action events across several markets and entities
  • Research queries from external clients and other internal areas (i.e. finance, settlements, confirmations, risk, etc)
  • Position requires extensive interaction with traders and support partners in finance, operations and technology
  • The ability to be innovative and creative
  • Strong asset services / operations background
52

Operations Senior Analyst Markets Resume Examples & Samples

  • Experience with Microsoft applications
  • Strong computer (Microsoft applications) skills
  • Ability to take instruction and work independently
  • Experience with working in a group environment
53

Operations Senior Analyst Markets Resume Examples & Samples

  • Detail orientation
  • Outstanding attention to details
  • Risk management and organization skills
  • Professionalism in communication with internal and external parties (processing teams, contact center, vendors, custodians, agents)
  • Good team work
54

FRO System Operations Senior Analyst Resume Examples & Samples

  • Requirements analysis– ensuring technical design meets operational needs and in line with the operational model
  • QA Testing and Implementation – securing UAT environment, developing and executing test scripts etc
  • Support ongoing data conformity and clean up
  • Support the interim operating model, data conversion for certain GEMS fields and UAT related to new functionality to support overall operating model
  • Functional Documentation, Understanding of Workflow tool, Application Support, Basics of testing, Microsoft Office tools, HPQC, basics of QTP, UAT
55

Operations Senior Analyst Resume Examples & Samples

  • Provide deep process domain expertise and serve as the point of contact for operational issues from the team and offshore BPO
  • Analyse, determine root cause and apply appropriate resolutions to complex issues, problems and new initiatives across related processes
  • Execute more complex day to day processes / activities to ensure delivery meets required expectations
  • Assist the Team Lead in directing the work of team members
  • Train / coach team members in day-to-day duties, process changes, system implementations and policy updates
  • Maintain end to end desktop documentation assuring the accuracy and integrity thereof
  • Perform analytics, drive insight and root cause analysis based off of key metrics and partner with Team Lead to design appropriate action plans
  • Identify and analyse process and system improvement opportunities, develop short term workaround solutions or provide recommendations for permanent solutions and take a leading role in initiating and managing projects to deliver these solutions
  • Support specific processes and related decision making to ensure the accurate and timely delivery of services in accordance with service level agreements and appropriate processes and policies
  • At least 3 years of work experience in Marketing Accounting, Supply accounting or in a relevant combination of Supply, Operations, Logistics or other related back-office GBS operational roles
  • Strong Experience with Microsoft Excel (data manipulation and validation)
  • Demonstrated competencies in the areas of process improvement
  • Strong analytical and problem-solving skills as well as a robust understanding of control processes; able to exercise sound technical judgment in making business decisions
  • Strong skills in problem solving
  • An understanding of BSI processes
  • Conflict resolution and ability to find solutions to complex issues
  • Proven proficiency in SAP across several modules including FI, MM, and SD
  • Experienced in the use of Business Warehouse
56

Operations Senior Analyst Resume Examples & Samples

  • Knowledge of Microsoft Access (data manipulation and validation)
  • Passage of the CPA or equivalent experience
  • Knowledge of G/L’s, Income Statements, Balance Sheets
  • Exposure to transfer pricing, financial statement consolidation, and FIFO/COSA
  • Strong communication - verbal & written
  • Critical thinking
  • Ability to influence and drive changes across cross functional teams
  • Ability to perform high volume detailed work
  • Team-focused, results oriented
  • Knowledge of Exchange contracts
  • Experience with IES
57

AML Operations Senior Analyst Resume Examples & Samples

  • At least 2 years of sales and service experience in a business that is customer relationship driven
  • Basic knowledge of bank treasury or institutional products
  • A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
  • Proven fast paced multitasking while delivering a seamless service experience
  • Experience with repetitive task oriented work environments
  • Experience in Risk Assessment and/or Anti-money Laundering policies
  • Basic workflow documentation skills
  • Experience with handling special projects
58

Global Collateral Operations Senior Analyst Resume Examples & Samples

  • Strong Excel Skills
  • Understanding of relational databases and/or process flows
  • Ability to handle high pressure dituations
  • Ability to perform multiple tasks
59

Operations Senior Analyst Resume Examples & Samples

  • Liaise directly with internal customers and CNCC service teams to plan and help deliver requests
  • Schedule and manage scoping and checkpoint calls with customers and CNCC service teams
  • Monitor the team’s shared mailbox to manage new requests and reply to queries
  • Collaborate with CNCC Operations Manager and Team Leads to manage request pipeline and monitor service team capacity
  • Create and update requests in the team request tracker tool, including details of scope, deadlines, type of request, etc
  • Request and process customer feedback on completed requests
  • Work effectively in a high-pressure environment while maintaining a professional approach at all times
  • Troubleshoot and/or escalate issues appropriately
  • A bachelor's degree or relevant work experience in a related discipline
  • Highly developed interpersonal skills with the ability to effectively communicate with senior management
  • A high level of competence with Microsoft Word and Excel
  • Strong written and spoken English
  • Strong problem solving and decision making abilities
  • A proven track record of excellent attention to detail
  • Ability to work with global colleagues across time-zones
  • Ability to work creatively and analytically in a problem-solving environment
  • A highly developed knowledge of style guide principles
  • Previous experience in developing and documenting department-level style and applying it to documentation
  • A Bachelor's degree in English/Multimedia/graphics designing or a related discipline
  • 3+ years of professional experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign and Acrobat)
  • 2+ years of experience in Microsoft Office products, particularly Microsoft Word, PowerPoint, MS Visio and desktop publishing capabilities
60

Securities Lending Operations Senior Analyst Resume Examples & Samples

  • Knowledge of securities lending and settlement services to institutional clients including DTC, Loanet and Fed
  • Knowledge of STARC requirements and/or general risk principals
  • Ability to devise solutions to complex tasks
  • Exceptional analytical skills, flexible regarding production problem solving
  • Ability to work in virtual teams and in a matrix reporting structure
61

Operations Senior Analyst / Analyst Resume Examples & Samples

  • Play a focal point role of one-stop shop in Asia to respond to IDBG internal clients coordinating the effort in the communication/publications, branding, knowledge generation, management and dissemination, event management, market research and analysis, risk management and legal matters involving the development of new partners as well as management of existing partners associated with existing and potential partners in Asia
  • Coordinate with the team members to maintain ORP’s CRM database and other relevant partner intelligence for reporting as well as inputs for the management’s decision-making
  • Business Acumen: Demonstrates understanding of own functional area, the business of the department, and the IDB’s business environment, needs and priorities. Applies that knowledge to accomplish goals and to make sound and effective decisions/recommendations that add value to the organization
  • Human Resource Management: Demonstrates ability to analyze, interpret and implement HR strategies and policies and to apply understanding of key HR disciplines (e.g., staffing, compensation, training, etc.) to meet business needs. Provides advice on ways to optimize the utilization of human resources
  • Planning and Project Management: Develops sound financial/resource plans that are aligned with the business strategies, and effectively oversees and monitors their execution. Establishes objectives, tasks, responsibilities and timelines for the on-time and on-budget completion of projects, and effectively manages execution of such projects
  • Business Process and Workflow Improvement: Analyzes and improves efficiency and effectiveness of business processes and workflows through process refinement and innovation
  • Measurement and Analytics: Analyzes data and trends to identify, diagnose and solve problems and make appropriate recommendations or interventions to improve business results. Establishes key metrics and monitors progress towards objectives
  • Budget and Contract Management: Applies knowledge of business and results based management principles to develop business plans and oversee the execution of the budget and resource allocation. Administers contracts to ensure goals are achieved within budget and in accordance with established contract terms and conditions and department/unit requirements
  • Service Orientation: Provides a responsive and customer oriented approach to addressing the needs of management and employees to solve issues and achieve results
  • Change Management: Applies state of the art change management theory and practice to anticipate, identify, conceptualize and implement change activities that ensures impact on key initiatives and shapes organizational culture
  • Negotiation: Understands the needs and perspectives of others and works to build consensus and agreements that are mutually beneficial and ensure buy-in
  • Innovation and Creativity: Develops imaginative ideas and solutions through creativity, experimentation and critical thinking
  • Communication and Influence: Communicates effectively and leverages relationships and strategies to influence others
  • Client Focus: Understands client needs and provides services that meet their expectations for quality and performance; meets the Bank’s expectations for ethical behavior
62

Operations Senior Analyst Resume Examples & Samples

  • Analyze revenues, expenditures, activity costs, and other financial information outside of budgeting tasks
  • Coordinate financial data, results, and information with Corporate Finance Department
  • Evaluate proposals and bids once received
  • Coordinate with Vice President and Client Service Director regarding shared projects
  • Analyze accounts and accounting records. Includes variance analysis
  • Forecast short term and long-range cash needs
  • Monitor expenditure and revenue patterns and adjust the budget, as needed
  • Service Team performance and quality standards
  • Create and run tracking reports to document performance, risks, incentive measurements, and areas of improvement to be communicated to management, Human Resource department, and training staff
  • Document scorecard and incentive procedures to evaluate the success of performance measures and motivational programs
  • Coordinate scorecard incentive programs to supply Collection Team and/ or Customer Service Team with encouragement to meet goals and communicate expectations
  • Audit Operations Staffs’ documentation and Human Resource records to ensure compliance with Client
  • Bachelor’s degree from an accredited university or college, with major course work in finance,
  • Demonstrated knowledge of key financial concepts and ability to utilize abstract concepts
  • Demonstrated knowledge of financial forecasting, analysis, and planning
  • Ability to build and maintain effective working relationships
  • Strong knowledge and ability to use MS Office (Excel)
63

Procurment Operations Senior Analyst Resume Examples & Samples

  • Execute transactions with minimal direction
  • Enter, retrieve and verify information from group specific system
  • Audit own data entry for accuracy make needed corrections
  • Respond to various requests for information, as needed
  • Escalate to supervisor as appropriate
  • File, archive and retrieve all documents using filing standards
  • Produce standard correspondence by following existing templates
  • Adhere to client formatting and quality standards
  • Proof and edit work for syntax, grammar and punctuation
  • Respond to information requests by searching, summarizing research results and compiling in requested format
  • May coordinate the work of a small team in areas of high volume transaction processing and/or the training education of new and or more junior team members on operation procedures policies
  • Follow established policies, procedures and methods
  • May serve as technical and functional resource to other team members
  • Participate in process improvement initiatives or special projects as assigned
  • Minimum of 2 years’ experience working with Accenture’s Contractor Exchange (CX)
  • Minimum of 2 years’ of customer service experience
  • Minimum of 2 years’ of administrative support experience
  • Experience using personal computer
64

Business Operations Senior Analyst Resume Examples & Samples

  • Support the development of a three-year strategy and planning process (long-range roadmaps, capacity analysis, etc.) for selected commodities
  • Lead value chain analysis process for their commodity supply chains
  • Collect product cost data as appropriate
  • Report commodity cost and price variance on a monthly basis
  • Creates financial spend plans, with supporting document on strategic initiatives to ensure delivery of the numbers
  • Identify cost targets for relevant roadmap products
  • Support to develop commodity strategy document
  • Support to establish current business requirements and service strategy
  • Participates in RTS readiness price review, post-mortem analysis, and process updates to support new products
  • Participates on key projects to achieve strategic initiatives relating to sourcing & purchasing
65

IT Service Operations Senior Analyst Resume Examples & Samples

  • Advance Knowledge of: Problem Management and concepts such as Business Impact and Mitigation Actions
  • Advance Knowledge of: Change Management
  • Advance Knowledge of: Event Management
  • Advance Knowledge of: Incident Management
  • Advance Knowledge of: Request Management
  • Required: Bachelor's degree in Computer Science or Information Systems or an equivalent combination of education and 2 years minimum in Problem Management
  • Required: ITIL v3 Foundations Certification
  • Preferred: CCNA or certification in a related IT discipline
  • Preferred: MCP or certification in a related IT discipline
66

Branded Offer & Product Operations Senior Analyst Resume Examples & Samples

  • Works directly with functional areas across marketing, sales, engineering, pricing, and demand/supply in support of new and sustaining offers
  • Direct project management to define and design, build and ship systems configuration & software & peripheral requirements
  • Establishes and implements configuration and offer management policies and procedures in support of PG, Engineering, Sales and Marketing requirements across hardware, software & peripheral configuration requirements
  • Expert Knowledge of Microsoft applications (required) – Excel, Word, Powerpoint
  • Basic systems application knowledge
  • Typically requires 4+ years of related experience
67

Services Operations Senior Analyst Resume Examples & Samples

  • Experience in business operations or business analysis
  • Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team
  • Extraordinary time management and attention to detail skills
  • Strong understanding of a consulting business and key levers
  • Strong CRM and data management is a plus
  • Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
68

Is-operations Senior Analyst Resume Examples & Samples

  • The analyst performs monitoring, research, assessment and analysis on Intrusion Detection and Prevention tools as well as Anomaly Detection systems, Firewalls, Antivirus systems, proxy devices (ArcSight, Arbor PeakFlow, SourceFire, Palo Alto Networks, etc) which requires demonstrable security incident response experience
  • Follow pre-defined actions to handle BAU and High severity issues including escalating to other support groups Execute daily adhoc tasks or lead small projects as needed
  • Create and maintain operational reports for Key Performance Indicators and weekly and Monthly Metrics
  • Perform initial risk assessment on new threats and vulnerabilities, perform assessment phase of Vulnerability and Threat Management process
  • Perform assessment as well as troubleshooting and help isolate issues with IDS/IPS sensors, Antivirus servers, Vulnerability scanners
  • 6+ years working in the security and operations fields
  • Excellent knowledge of Intrusion Detection (deep TCP/IP knowledge, and Cyber security), various operating systems (Windows/UNIX), and web technologies (focusing on Internet security)
  • Ability to read and understand packet level data Intrusion detection and prevention and Network Security Products (IDS/IPS, firewalls, etc) Host Security Products (HIPS, AV, scanners, etc)
  • Exposure on Vulnerability assessment as well as penetration testing or forensic analysis fields are an advantage
69

Success Plan Product Operations Senior Analyst Resume Examples & Samples

  • Provide internal opportunity management support to Success Partners and Sales Support teams globally
  • Perform forecast and bookings calculations on monthly, quarterly and annual basis
  • Deconstruct and solve complex forecasting issues and work with broader CSG Team on opportunity management issues and provide assistance and suggestions for improving the forecasting process
  • Document and effectively communicate policies and processes
  • Challenge legacy policies and procedures that complicate processes, and formulate creative solutions or work-around based on that analysis
  • Develop and maintain best practices with and deliver cross training for peers, team members and outside business units to enhance the quality and efficiency of support while contributing to the knowledge base
  • Design and build standardized tools & reports that can be leveraged by the broader team to report on the Success Plan business
  • Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
  • Establish strong relationships within CSG, Services, Sales, Sales Ops, Finance, and other internal resources as appropriate
  • Assist in developing and delivering presentations for Senior Executives and the broader product team
  • 3-5 years of sales and/or process support experience in the IT industry
  • Strong level of expertise in the Salesforce Application, Salesforce Certified Administrator, strongly preferred
  • Excellent interpersonal skills; articulate in written and verbal communication; willingness to appropriately debate difficult issues; ability to think quickly
  • Must maintain a positive attitude in stressful situations while working within a team environment
  • Experience and working knowledge with MS Office, Google Apps, and Quip
70

Business Operations Senior Analyst Resume Examples & Samples

  • Quality testing of transactions processed within CB Client Service
  • Ensuring testing and results are completed and delivered timely
  • Works closely with the business to understand existing processes and controls and use this knowledge to help assess control effectiveness
  • Partner with team members to conduct process/control gap analysis and provide feedback/direction to the business
  • Interaction with various teams in Client Service as well as other business partners and key stakeholders
  • Functioning as an escalation point to control testing issues and disputed results
  • Produce monthly/quarterly metrics providing analysis and context with results
  • Ensuring all test results, trends, and issues are communicated to key stakeholders
  • Monitoring and management of operating controls; analyze data/results to drive RCSA process
  • Supporting business partners in ad hoc targeted control testing, as needed
  • Develop and maintain department procedures and test plans
  • Highly-advanced critical thinking and complex problem solving skills necessary
  • Highly-advanced decision making skills and independent judgment
  • Strong analytical skills, including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
  • Accuracy and attention to detail is critical
  • Ability to manage multiple assignments and meet tight deadlines within a team environment
  • Self-motivated, results orientated & analytical ability
  • Ability to be flexible, adhere to deadlines, organize and prioritize work
  • Control and business operational risk experience preferred; knowledge of FORCE a plus
  • Prior experience in Client Service and/or Treasury Services a plus
  • Proficiency in Microsoft Excel
  • Experience with Microsoft Power Point and Microsoft Word
71

Operations Senior Analyst Resume Examples & Samples

  • Collaborate with operations leaders, sales leaders and corporate marketing teams to develop & build a pipeline of thought leadership articles for monthly publication in our APAC blog, TeleTech Dialogue and Quarterly Customer Strategist Journal (20%)
  • Manage digital marketing campaigns (email marketing, offering campaigns, vertical campaigns, pre/post event campaigns) in the APAC region (20%)
  • Manage the build out, maintenance, optimization and web analytics for the APAC microsite (15%)
  • Ensure delivery of bi-monthly news blasts to APAC contact base (10%)
  • Collaborate with operations leaders, sales leaders and corporate marketing teams to publish case studies and whitepapers to highlight TeleTech’s customer experience and operational expertise in the APAC region (10%)
  • Manage internal communication and quarterly newsletters of APAC success stories, new product offerings, sales and marketing efforts and APAC’s thought leadership gamification program (10%)
  • Maintain APAC sales contacts lists and optimise lead lists for inside sales (5%)
  • Lead logistical coordination for client and sales visits (5%)
  • Administer our key messages, offerings & content details on third-party site listings (5%)
  • Works independently, with little or no guidance
  • Minimum of 5 years of related experience
  • Excellent communication skills. Should be able to communicate clearly and effectively with global audiences
  • Ability to influence others and mobilize teams without having direct authority