Senior Operations Analyst Resume Samples

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JE
J Erdman
Junius
Erdman
317 Cody Road
Dallas
TX
317 Cody Road
Dallas
TX
Experience Experience
12/2014 – present
Phoenix, AZ
Gwim Senior Operations Analyst
Gwim Senior Operations Analyst
12/2014 – present
Phoenix, AZ
Gwim Senior Operations Analyst
12/2014 – present
  • Provide assistance with tools and calculators
  • Provide superior customer service to the branch office network (primary Financial Advisor) via incoming phone calls and email inquiries
  • Provide training to new team members, support ongoing cross training and manage the alignment of Mutual Fund family relationships to team members
  • Work with business partners and product development on any new initiative involving Trailing Commissions
  • Provide the resolution to the requestor and confirm the resolution resolves the reported issue in varying levels of technical terms
  • Processing non-market trade corrections, such as account number changes and commission adjustments
  • Provide point-of-call resolution
12/2009 – 08/2014
Detroit, MI
GDC Senior Operations Analyst
GDC Senior Operations Analyst
12/2009 – 08/2014
Detroit, MI
GDC Senior Operations Analyst
12/2009 – 08/2014
  • To create and deploy the internal management systems for the Operations and Resource management. To create the new reporting tools/system to be used for the GDC Internal operations and resource management keeping in view of the existing corporate tools/system
  • Responsible for the Resource Opportunity module. This will also include the suggestions/reports to the GDC Business partners on the current/future opportunities to ensure the presence of the GDC on the PS business
  • All GDC Fixed Fee P&L analysis will be the responsibility of the Operations analyst. This will include the collaboration of the solutions/Delivery managers for the specific projects
  • Responsible for all GDC system created Operations & Resource management reports. Strong reporting should be built for the management reviews which would be the basis for the management decisions
  • To come up with the new strategy of the GDC business engagement models. Providing suggestion/recommendations to the reporting manager, this will include T&M vs the Fixed fee model
  • To work with the GDC Operations and GMO team and prepare the GDC Blended rates model for the countries in PBA Home model
  • Should work with the Business Operation team/Resource Management team and advice the GDC Business partner on the efficiency of the team’s processes and areas for improvement
07/2005 – 06/2009
San Francisco, CA
Senior Operations Analyst
Senior Operations Analyst
07/2005 – 06/2009
San Francisco, CA
Senior Operations Analyst
07/2005 – 06/2009
  • Delivering top quality usage and analytics reporting to support compliance, one-time billing and account planning
  • Support Resource Planning in the development of tools for profiling, slotting, wave management, and resource planning
  • Membership. Assist in Member on-boarding, training on ICE systems, Trading Members changing Clearers and general user support
  • Takes a leadership role in mentoring and motivating staff building a strong cohesive team
  • Accomplish business objectives by identifying and solving customer concerns and processing problems
  • Respond to client inquiries in a timely, accurate manner by researching and advising, where necessary, content related licensing questions
  • Troubleshoot problems and issues within areas of responsibility particularly those involving technology management, processes, planning and training
Education Education
Bachelor’s Degree in Demonstrated Professionalism
Clark Atlanta University
Bachelor’s Degree in Demonstrated Professionalism
Skills Skills
  • Proficiency with Microsoft suite including Excel, PowerPoint, Outlook
  • Experience using advanced formulas and pivot tables in Excel
  • Proficiency with querying databases through MS Access and/or SQL
  • Experience building reports in one or more Business Intelligence tools (e.g. Spotfire, Business Objects, Oracle Dashboards, Microstrategy)
  • Attention to detail
  • Comfort working in a collaborative team environment
  • Exhibits forward thinking and demonstrates initiative
  • Learns quickly and comprehensively
  • Experience with SQL
  • Knowledge of Wholesale Credit Products and Process
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1

Senior Operations Analyst Resume Examples & Samples

  • Supports the execution of the Exclusion Analysis of Outbound Transfers; knowledgeable in governance and scorecard reporting
  • Analyze process to identify opportunities for process improvement
  • Track, manage, and help remediate any issues involved in the transfers
  • Report/present to senior management on analysis status/issues for each outbound transfer
  • Organize/manage cross-LOB participation and communication
  • Build and maintain excellent relationships
  • Drive financial and control objectives of the business
  • Identify potential risk related activities and close gaps
  • Manage strategic initiatives related to the business
  • Manage, track, and own multiple initiatives and work streams through the transaction and re-engineering lifecycle
  • BS degree in business or related field
  • 1-2 years of mortgage banking experience: specifically, default, loss mitigation, and servicing; or strategy
  • Exceptional project management and problem solving skills as well as verbal and written communication skills: Prioritizing issues, analyzing data and developing recommendations; Creating concise communication materials and presenting findings to senior management; Upward managing and escalation of risks and issues; Extremely detail and control oriented; Demonstrated ability to influence and gain senior management buy-in on key initiatives
  • Ability to multi-task and prioritize work; excellent time management skills
  • Good judgment and decision-making skills
  • Self motivated individual that demonstrates significant initiative
  • Excellent oral and written communication presentation skills
  • Ability multi task and drive projects to completion
  • Exceptional PC skills including Microsoft Word, Excel, Visio, and PowerPoint
  • Working knowledge of SQL, VBA, and internal systems (e.g. MSP)
2

Senior Operations Analyst Resume Examples & Samples

  • Acquire data through reporting teams, Business Intelligence Tools, and/or databases
  • Become knowledgeable about what type of data is available and how to access it
  • Development of Fulfillment Cycle Time metrics and Spotfire views
  • Assess alignment of existing metrics to target state metrics
  • Metric report automation and development in target state solution
  • Develop measurement system for reporting accuracy and risk controls
  • Proficiency with Microsoft suite including Excel, PowerPoint, Outlook
  • Experience using advanced formulas and pivot tables in Excel
  • Proficiency with querying databases through MS Access and/or SQL
  • Experience building reports in one or more Business Intelligence tools (e.g. Spotfire, Business Objects, Oracle Dashboards, Microstrategy)
  • Strong written and oral communication skills required
  • Strong organizational skills. Associate will be required to manage several tasks at once and work effectively as an individual and as part of a team
  • Comfort working in a collaborative team environment
  • Exhibits forward thinking and demonstrates initiative
  • Learns quickly and comprehensively
  • BS/BA degree required
  • Knowledge of Wholesale Credit Products and Process a plus
  • Spotfire experience desirable; must be able and willing to learn Spotfire otherwise
3

Senior Operations Analyst Resume Examples & Samples

  • Drive operational execution of core strategic objective for the Mortgage Bank--executing an effective end-to-end transfer for the entire book of business, which includes high volume of transactions within discreet timeframes, across diverse set of counterparties
  • Leads operational engagement and relationship with counterparty to define and execute requirements for successful transfer
  • Leads, manages and promotes an coordinated transfer operation across the Mortgage Bank and Investment Bank to ensure the servicing of the loans is uninterrupted during transfers; partner and collaborate with key areas across the Mortgage Bank to drive success, including Loss Mitigation, Default, Customer Experience
  • Work with our control partners to mitigate risks across our business, and ensure execution within all legal and regulatory parameters
  • Continue to build and re-engineer the loan transfer process to improve transfer controls, efficiency and increase customer satisfaction
  • Accomplish business objectives by identifying and solving customer concerns and processing problems
  • Interact directly with senior management and subject matter experts in capital markets, operations, technology, data management, and controls to define and implement optimal solutions to challenging problems
  • Improve efficiency and quality in the loan transfer process
  • Define and implement new controls that will pass internal and external audit review
  • Manage one or more projects concurrently
  • Establish governance, define scope, document requirements, maintain project plans, and lead discussions from project inception through completion
  • Provide status updates on milestones, risks, and issues to management and stakeholders
  • Provide support for ongoing, key process improvement projects and BAU activities
  • 3 years of Operations / Project Management experience
  • Strong interpersonal skills, with the ability to communicate effectively and professionally with internal and external partners at all levels
  • Enjoys problem solving; ability to analyze issues, identify alternatives and drive solutions to completion
  • Ability to meet deadlines, work independently with strong organizational skills
  • Learns quickly in a changing environment
  • Flexibility to change role and/or responsibilities to fit the organizational needs
  • Data analysis experience a plus
  • Quality control related experience a plus
  • Mortgage Banking experience a plus
4

Senior Operations Analyst Resume Examples & Samples

  • Knowledge of Avaya PBX/ACD Operations
  • Involvement with Genesys Intelligent routing systems strongly desired
  • Required knowledge of Avaya CMS version 9.0 through 16.3
  • Experience with IEX-Total View or other WFM applications
  • Experience with Screen Pop & Soft Phone Tools
  • Strong troubleshooting skills analytical & technical for both local systems and from a WAN prospective
  • Understanding of Data & Voice networking
  • VOIP Networking Experience Highly valued but not required
5

Senior Operations Analyst Resume Examples & Samples

  • Supporting the BANA and MLPF&S trading desks in the optimization of collateral to triparty transactions
  • Providing daily collateral projections to the MLPFS Repo Funding desk
  • Monitor and process DTC collateral pledge and releases
  • Monitor reconciliation exceptions and correct issues as they arise
  • Report daily funding activity to MLPFS Treasury, Trading and SalesQualifications
  • College graduate - must possess four year degree
  • Detail oriented with a strong Excel background
  • Team player with good interpersonal skills and a drive to succeed
  • Ability to successfully meet new challenges under tight deadlines and work simultaneously on multiple priorities
  • Assertive, able to work with internal business partners, trading desks, etc
  • Industry experience in other trades support functions
  • Control and Procedure focused
  • Basic understanding of securities
6

Senior Operations Analyst Resume Examples & Samples

  • Knowledge of Genesys Advice Center technology
  • LSS Methodology
  • BSA/TSA Experience
  • Reporting & Analytics background
  • Process Mapping
  • ITIL Certificate
7

Senior Operations Analyst Resume Examples & Samples

  • Drive operational execution of core strategic objectives for the Mortgage Bank--executing an effective end-to-end transfer for the entire book of business, which includes high volume of transactions within discreet timeframes, across a diverse set of counterparties
  • Leads, manages and promotes a coordinated transfer operation across the Mortgage Bank and Investment Bank to ensure the servicing of the loans is uninterrupted during transfers; partner and collaborate with key areas across the Mortgage Bank to drive success, including Loss Mitigation, Default, and Customer Experience
  • 2+ years of Operations / Project Management experience
  • Ability to meet deadlines; work independently with strong organizational skills
8

Senior Operations Analyst Resume Examples & Samples

  • Partner with Content Managers who will provide written materials for formatting, design and publishing of all materials for InfoSource
  • Format and/or convert information to HTML using free-form and defined templates
  • Incorporate standard functionality, search features, toggles, etc to all communication ensuring a positive end user experience
  • Ensure the publication of timely, accurate and functional content
  • Develop and implement enhancements to existing formatting and design to continually improve end user experience
  • Identify cross-team/procedural impacts and communicate as appropriate
  • Manage priorities and work loans to best serve both internal and external customers
  • Assume responsibility for all archival and other compliance related tasks
  • Partner with the Business and IT Support to develop and implement new technology
  • Degree in Visual Communication, Technology, Web Design or equivalent work experience required
  • Minimum of one year experience as a web content developer preferred
  • Proven ability to complete front end web design and back end development functionality with little to no direction
  • Mastery of Adobe products mainly: Dreamweaver and Photoshop
  • Strong HTML, CSS, JavaScript knowledge
  • Produce well commented, valid, easy to follow code
  • Proven ability to perform with ambiguous or changing direction
  • Demonstrated ability to learn processes and technology quickly
  • Team oriented attitude
  • Demonstrated ability to realign priorities, workload and schedule to meet the needs of the business
9

Senior Operations Analyst Resume Examples & Samples

  • Ability to edit procedures in both Microsoft Word and Adobe Dreamweaver
  • Complete work within a designated time frame by managing and prioritizing a queue of tasks and projects
  • Assist with maintaining team resources (Style Guide, Acronym List, etc.)
  • Proactively partner with business partners to ensure understanding of processes and develop educational sessions
  • Strive for Superior Results
  • Foster Productive Teamwork
  • Effectively Communicate with Others
  • Degree in Journalism, Communications, English, or equivalent work experience preferred
  • Prior project management experience preferred
  • Minimum of one year Chase Mortgage Banking work experience preferred
  • Superior project management skills
  • High degree of self-motivation with excellent attention to detail
  • Strong priority management, multi-tasking, and organizational skills
  • High energy level and sense of urgency
  • Strong negotiation and problem-solving skills
  • Ability to perform with ambiguous and/or changing direction/flexibility a must
  • Ability to learn processes and technology quickly
  • Superior customer-service skills
  • Team-oriented attitude
  • Mastery of MS Office products including Word, Excel, and PowerPoint
  • Dreamweaver, HTML, Snag-It knowledge preferred
10

Senior Operations Analyst Resume Examples & Samples

  • Degree in Journalism, Communications, English, or equivalent work experience required
  • Mastery of Microsoft Office products including Word, Excel, and PowerPoint
  • Ability to travel out of state on occasion
11

Gwim Senior Operations Analyst Resume Examples & Samples

  • Strong organizational skills is a must with the ability to multi task in a fast pace and results orientated environment
  • Handling multiple projects and daily tasks, adjust to a changing environment, adapt to new approaches that improve overall work efficiency and effectiveness
  • Problem Solving and Decision Making Skills: Thinking analytically, using good research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how and where to go to resolve problems
  • Initiative: Identify process improvements, demonstrate a “self-starter” behavior and a willingness to help others, and show potential to require minimal supervision
  • Ability to prioritize tasks
  • Strong work ethic and the ability to work independently and as part of a teamQualifications
  • 1) Create Tables
  • 2) Create queries
  • 3) Create forms
  • 4) Create reports
  • 5) Understanding database relationships
12

Gwim Senior Operations Analyst Resume Examples & Samples

  • Service calls from WMCS service associates - through a dedicated service line
  • Service escalated supervisor calls
  • Maintaining a service level standard of 80% or better
  • Identifying problems that require Escalation Team support and those that can be resolved at point of call
  • Assist the Learning Center of Excellence in identifying and addressing training opportunities
  • Compile, track, trend and report Escalation Team metrics and analysis of client service and educational opportunities
  • Monitor and Process within a timely manner, e-mails and escalations sent to the team
  • Build customer/client driven environment- Models and reinforces Bank of America Spirit. Invests time
13

Senior Operations Analyst Resume Examples & Samples

  • Evaluating internal control deficiencies
  • Proposing remediation to management
  • Performing other projects for Sarbanes Oxley implementation as required
  • Assisting in managing the automated Sarbanes Oxley compliance tool
  • 4+ years Big 4 experience
  • CPA / CISA / CIA
  • Experience with the health insurance industry
14

Gwim Senior Operations Analyst Resume Examples & Samples

  • Provide a high level of service, support, and responsiveness to internal business partners, branch office personnel, and communicate effectively with outside financial firms
  • Investigate transfer requests for the return of money or shares related to the transfer of assets
  • Monitor and resolve exposure and provide updates to the department for aging items
  • Ensure transfer requests are initiated accurately and in accordance with NSCC and FINRA rules and regulations
  • Responsible for making decisions on basic to complex operational problems or situations
  • Provide a high level of service, support and responsiveness to MLSN, ATS teams, and other internal areas
  • Participate in process improvement work groups
  • Develop strong working relationships with representatives from other financial institutions to improve the reclaim/reversal process and communicate effectively with outside financial firms
15

Senior Operations Analyst Resume Examples & Samples

  • Researching to identify cross-team/procedural impacts not previously provided
  • Building professional and customer service-oriented relationships with internal and external customers
  • Communicating appropriate solutions when constraints occur
  • Using time-management skills to process a high quantity of work with varying degrees of complexity
  • Managing priorities and identifying the logistics of scoping requirements to best serve our customers
  • Working with a diverse team with varying degrees of business experience and approaches to problem solving
  • Educating our end users about InfoSource and its benefits
  • Degree in Communication, Journalism, English or equivalent research/writer work experience required
  • Prior project management experience desired
  • Minimum of one year Chase Mortgage Banking work experience
  • Proficiency with Microsoft SharePoint, Excel and other Office products
  • Strong written and verbal communication skills a must
  • Proven ability to complete complicated research projects with little to no direction
  • Ability to work at a high-energy level and with a sense of urgency
16

Transaction Expense Senior Operations Analyst Resume Examples & Samples

  • Qualified Chartered Accountant, postgraduate MBA in Finance or equivalent
  • Required background in Finance
  • Required strong interpersonal skills with large team management experience
  • Self-motivating with good leadership skills
  • High level of enthusiasm and a good team player
  • Preferred offshore vendor management experience
  • Preferred experience in migration of processes/change management
  • Preferred investment banking operations background
  • Understanding of various systems like P2P, Flexcube, GMI, GPS, EGAINS, etc. would be a plus
17

Senior Operations Analyst Resume Examples & Samples

  • BS degree in Business & Information Technology, Risk Management, Computer Science, Mathematics or Statistics is preferred
  • 3-5 years experience in financial services, mortgage banking is preferred
  • Prior Mortgage Default experience is highly desirable
  • Knowledge of the Recovery System and System administration is highly desirable
  • Strong Oracle, SQL or Toad programming required
  • Understanding of project life cycle, from analysis of specifications to formulating a project plan to deliver timely, efficient processes/results
  • High degree of IT literacy, e.g. views, tables, lookups, reporting packages, intermediate to advanced Excel, and Data Analysis skills preferred
18

Senior Operations Analyst Chase Mortgage Banking Resume Examples & Samples

  • Drive operational execution of core strategic objective for the Mortgage Bank--executing an effective end-to-end transfer for the entire book of business, which includes high volume of transactions within discreet timeframes, across diverse set of counterparties
  • Leads operational engagement and relationship with counterparty to define and execute requirements for successful transfer
  • Leads, manages and promotes an coordinated transfer operation across the Mortgage Bank and Investment Bank to ensure the servicing of the loans is uninterrupted during transfers; partner and collaborate with key areas across the Mortgage Bank to drive success, including Loss Mitigation, Default, Customer Experience
  • Work with our control partners to mitigate risks across our business, and ensure execution within all legal and regulatory parameters
  • Continue to build and re-engineer the loan transfer process to improve transfer controls, efficiency and increase customer satisfaction
  • Accomplish business objectives by identifying and solving customer concerns and processing problems
  • Improve efficiency and quality in the loan transfer process
  • Manage one or more projects concurrently
  • Establish governance, define scope, document requirements, maintain project plans, and lead discussions from project inception through completion
  • Provide status updates on milestones, risks, and issues to management and stakeholders
  • Bachelors degree
  • 3+ years of Operations / Project Management experience
  • Enjoys problem solving; ability to analyze issues, identify alternatives and drive solutions to completion
  • Ability to meet deadlines, work independently with strong organizational skills
  • Strong Microsoft Excel, Word and PowerPoint skills
  • Learns quickly in a changing environment
  • Data analysis experience a plus
  • Quality control related experience a plus
19

Senior Operations Analyst Resume Examples & Samples

  • University degree, College Diploma or equivalent experience
  • Strong knowledge and understanding of the Wire Payment processing business products and services, processes and controls
  • Knowledge and understanding of project management tools and methodologies
  • Ability to work effectively with project team to ensure the project objectives are achieved
  • Ability to work with technology group to ensure production support issues are resolved
  • Good negotiation and communication skills
  • Strong writing and documentation skills
  • Strong multi-tasking skills covering a wide range of challenges, which are independent and distinct
20

Senior Operations Analyst Resume Examples & Samples

  • Adheres to and ensures the Intermediate Analyst and Analyst functions are being fully addressed to maintain a smooth operating environment avoiding service disruptions
  • Implements system recovery actions to restore service and eliminate/lessen business impacts as a result of a component (hardware, system, application, database, inter-application link) failure, often under high-pressured conditions
  • Confirms the team executes recovery actions as per documented procedures and completes the appropriate data capture for support, cross impact assessment, help desk notification, incident record generation and shift log details
  • Prepares and/or releases hardware, systems, software and network links to vendors and implementation support groups for scheduled change ensuring the smooth transition from a production to a maintenance ready environment avoiding service disruptions
  • Reconfigures hardware, systems, system software and applications as required to avoid service disruptions due to workloads, scheduled environmental changes or in the restoration of service situations
  • Coaches less senior staff in the performance of technical procedures
  • Completes technical reviews and makes recommendations for non-disruptive change implementations and production incident conditions to avoid service disruption situations
  • Verifies that technical documentation and procedures are understood and executed properly within the team
  • Provides technical input and recommendations to the Operations Shift Manager to expedite service restoration activities or to avoid similar incident reoccurrences by modifying processes
  • Coordinates problem and change activities and processes on the raised floor to ensure the immediate restoration of service or to ensure the smooth transition from a production to a maintenance ready environment
  • Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
  • Possesses a university degree/college diploma in a related discipline, and/or equivalent work experience, and/or 5 to 7 years of Operations experience
  • Demonstrates solid technical knowledge of supported applications, networks and platforms, tools
  • Displays solid knowledge of raised floor automation processes
  • Displays solid knowledge of support organization and processes
  • Maintains sound understanding of processing strategies and service level agreements
  • Maintains a solid understanding of ITIL Processes
  • Hands-on experience with MVS Mainframe, JCL, Unix and offline batch processing
  • Possesses solid technical and problem identification skills
  • Displays great attention to technical detail
  • Demonstrates a sound technical aptitude with emphasis on analytical skills
  • Ability to coach and provide professional guidance to more junior team members, and to influence others
  • Maintains a solid understanding in terms of the complexities of the environment
  • Performs well under pressure
21

Mortgage Bank, Senior Operations Analyst Resume Examples & Samples

  • Perform monthly file audits
  • Meet with employees to discuss results and identify additional information not considered in the initial audit which may impact final audit score
  • Create monthly QC Management Report and participate in monthly management meetings to discuss results and look for operational efficiencies to improve audit results
  • Provide support to management, as needed or directed
  • 1-3 years experience in Mortgage Operation environment, preferred
  • 1-3 years experience in usage of Microsoft office applications, excel and word, preferred
22

Senior Operations Analyst Resume Examples & Samples

  • Bachelor's Degree in Accounting, Finance or Business, or equivalent experience
  • Data analysis experience/skill set to drive insights and inform recommendations, inclusive of data mining and reporting
  • Proficient in Microsoft Office suite of products, with emphasis on Excel
  • Fluent (speaking, reading, writing) in Japanese, Korean or Tai
  • Insight
  • SAP/eLedger and/or Oracle Ledger
  • Advanced Excel, Modeling, Data Manipulation
  • Access
  • Experience with Cash and GL Reconciliations (automated environment SAP/Oracle)
23

Senior Operations Analyst Mortgage Servicing Resume Examples & Samples

  • Mastery of Microsoft Office products including Word, Excel, and PowerPoint
  • Superior written and verbal communication skills
  • Superior project management skills
  • Strong priority management, multi-tasking, and organizational skills
  • Strong negotiation and problem-solving skills
  • Superior customer-service skills
24

Senior Operations Analyst Resume Examples & Samples

  • Assist with detailed operational and financial analysis
  • Prepare and deliver complex managerial reports on a daily, weekly and monthly basis
  • Create forecasting models and develop strategies for operational improvement
  • Work across multiple departments, providing technical expertise to executive management
  • Bachelors degree in finance, business, economics
  • Minimum 6-7 years of professional experience in related job functions
  • 1-2 years of supervisory experience preferred
  • Advanced Excel skills (Modeling, Dashboards, Pivot Tables, VLookups and Functions)
  • Must have advanced data analysis skills and experience with Oracle, SQL or Hyperion
25

Associate, Senior Operations Analyst, GTO Resume Examples & Samples

  • Manage end to end process (Documentation, Treasury, Operations, GL reconciliations, Collateral, Tax Compliance and Client Service) in an International Leasing specific environment
  • Interface with Outside Counsel, Vendors, Equipment Management, Credit, Sales, Transaction Management Team, Finance and Audit
  • Review of lease and loan packages to assure all documents are complete and accurate prior to funding as well as assuring the bank has a priority lien in the equipment we are financing
  • Provide “In Country” expertise on deal structures, pricing, tax compliance, regulatory risk and accounting treatment
  • Review of lease and loan packages to assure all transactions have been accounted for correctly and in compliance with policies and procedures in all required locations and booking entities
  • Ensures proper communication and compliance of company and regulatory policies affecting areas are managed
  • Assists in projects, system conversions and other operational functions as needed
26

Senior Operations Analyst Resume Examples & Samples

  • Position will provide 24/7 On-Call Support for P&CT Rewards and Loyalty applications
  • Rewards and Loyalty Supplier Incident, Change and problem Management
  • P&CT Application Code Maintenance
  • Rewards and Loyalty Supplier Monitoring
  • Process Improvements and Development
  • Facilitation Skills (P)
  • Presentation Skills (P)
  • Risk Assessment & Quantification methodologies (P)
  • Knowledge of relevant technology (P)
  • Knowledge of IT Standards, Methodologies, SDLC, CMM, PMF and audit requirements (P)
27

Senior Operations Analyst Resume Examples & Samples

  • Monitor service metrics/ procedures and develop plans for continuous improvement
  • Provide project management for operational business improvements (tracks status, performance, project management, reporting)
  • Plan and facilitate project meetings and communications
  • Partner with vCA sales, marketing, operations, finance and IT operations support teams in support of operational improvements
  • Successful candidate will be a dynamic, creative, and self-driven with an outgoing personality. A natural planner with close attention to detail and a positive outlook. You should have high energy, passion for your work and achievements and Excel at everything you put your heart and mind to. Be willing to go above and beyond and support what’s best for the client
  • Excellent verbal and written communication skills with the ability to drive effective meetings and team participation / group decisions
  • Ability to work on multiple projects concurrently in a fast paced environment
  • Excellent understanding of services business models
  • 7+ years of experience in a technical support / account management business
  • Expertise in advanced Excel / PowerPoint and related data manipulation is must
  • Exposure to LEAN methodology
  • Exposure to project management tools such as Microsoft Project
  • Project Management Professional Certification (PMP) or working experience managing infrastructure projects utilizing standard methodologies
  • Business Process Improvement experience (Six Sigma, Lean, etc.)
28

Senior Operations Analyst Resume Examples & Samples

  • A focus on the client experience
  • Good understanding of the business context of LW00 – EDI Translation Services: Familiarity with all interfacing applications (nature of their business, cut-off times, file layouts)
  • Namely: GRADS, NETPAY, EFT HOST, BDS, DA, SYMCOR (Payee Match), RBC Express (Positive Pay), BCRMS, Telephone Banking etc
  • This is the key to solving problems, making decisions and recommending solutions
  • Familiarity with OA eco-system: PSRF/PMT process, stakeholders, roles of partners (OA, TSA, SME, Product Mg, CMO groups), System Change Process
  • Sense of urgency and prioritization
  • Problem-solving skills, including basic knowledge of Computer Systems and RBC infrastructure
  • Familiarity with governing bodies such as the CPA
  • Interpersonal skills and determination to understand, lead & coordinate as the gatekeeper for all EDI matters (100%), a BSA (in the System Change Process), a SME (as required by different projects) and an IT Relationship Manager (dealing with BU)
  • Previous experience OA PL09
29

Senior Operations Analyst Resume Examples & Samples

  • To provide analytical and administrative support to 1832 Asset Management and Scotia Securities Inc. business lines, including the Scotia Funds Mutual Fund Manager, on day to day queries pertaining to specific tasks within the job description
  • Responsible for managing and updating various working documents and provide regular status updates to the Senior Manager of Operations, SSI
  • Attend and participate in meetings with internal and external service providers to ensure the needs of 1832 and SSI Operations are represented
  • Provide input and business knowledge to various groups and service providers within the Scotiabank Group
  • Act as a contact for the SSI and Scotia Funds business line support teams and respond to their queries/issues regarding client, system constraints and all other inquiries regarding the day to day processing capabilities of our investment systems
  • Retrieve, Analyze and filter high volume data files and provide proper direction and guidance to all stakeholders involved in assisting with the task at hand
  • Draft, document and review detailed branch communications that will ensure compliance and regulatory system constraints are being met when required. This also includes assisting with developing detailed requirements for high volume customer data fixes
  • Assist with workflow and procedures for pre and post system enhancement implementations to ensure that proper support is in place and policies and procedures are documented and effectively communicated to ensure smooth operation subsequent to project completion
  • Continually acquire and enhance knowledge of business strategies and policies, risk management practices and methodologies, product offerings, regulatory requirements, back office processes and rapidly changing technology to be able to provide effective business solutions and services to the end service providers
  • Excellent in Microsoft Word and Excel
  • Financial Services Industry experience – 3 - 5 years
30

Senior Operations Analyst Resume Examples & Samples

  • Internal User Support for Global Plus
  • Provide technical and analytical support for Global Plus to Investment Management, Trust Operations, branch support and national office teams
  • Communicate to the internal stakeholders as required related to general communications, status updates, problem resolution and procedure
  • Participate in the management of internal and external relationships including systems vendors, external/internal clients, regulatory bodies, and external/internal audit,
  • Support internal system installations, releases and upgrades with respect to system testing, development installation procedures, external installations and communication
  • Evaluate and recommend improvement opportunities to process and systems. Obtain buy-in from user groups to ensure deliveries are cost effective and escalate to appropriate channels as road blocks occur
  • Application Change Management
  • Assist with the co-ordination of operational and system initiatives, including the value added review, analysis and prioritization of change and enhancement requests received from LOBs and vendors including T&O
  • Co-ordinate the intake process and prioritize processes for various systems. Work with users on the requests, in a triage capacity, by defining and clarifying requests and coordinating with the operations and technology team to ensure the change request is properly scheduled and tracked including updates to the Intake tracker for small enhancements
  • Participate in stakeholder status meeting. Communicate status, outstanding requests, ongoing changes. Issue minutes and follow up on outstanding items to resolution
  • Project Support
  • Participate in projects and initiatives as a working member and subject matter expert. Lead meetings to determine priorities and complete cost benefit reviews as required
  • Participate in establishing business cases for technology development and assist with project decision making
  • Participate in requirements review and provide consultative guidance for the success of initiatives
  • Participate in UAT as required including creation of UAT scenarios
  • In depth knowledge of Global Plus (SunGard) application
  • In depth knowledge of investment, trust and banking products and services (Previous experience (10+ years) in an equivalent or related position)
  • Experience in client relationship management
  • Experience in systems and release implementations
  • Strong working knowledge of Investment and Trust operations
  • Experience in troubleshooting and problem resolution
  • Experience in client support management
  • Strong Leadership and people management skills
  • Independent with strong negotiation skills
  • Attention to detail and risk inherent in the trust and investment management business
  • Ability to identify problems and come up with solutions
31

Senior Operations Analyst Resume Examples & Samples

  • Bachelor's degree or 6 years of analytic experience
  • Minimum 2+ years utilizing statistical techniques such as modeling, A/B testing and segmentation
  • MS Access expertise
  • Think strategically and ability to identify business opportunities
  • Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines
  • Ability to synthesize/ analyze diverse information, develop and recommend strategies
32

Grandbridge Senior Operations Analyst Resume Examples & Samples

  • Review and approve custodial escrow bank accounts prepared by operations analysts. Ensure all reconciling items are cleared in a timely manner
  • Assist with the Treasury administration of the fee pipeline, which is used to support financial reporting and commission disbursements. Review fee pipeline reports and general ledger reconciliation to ensure all monthly transactions have been appropriately recorded
  • Serve as primary Treasury contact for Dealshelp application, assisting production personnel with administrative requests and working with Information Technology on system issues
  • Prepare and maintain master and individual commission schedules. Coordinate commission request process. Prepare monthly commission and discretionary incentive accrual
  • Analyze monthly expenses charged to the Grandbridge corporate cost centers and prepare schedules to allocate costs to the appropriate centers
  • Manage the In-Review and On-Base processes to ensure all required loan documents have been received or scanned
  • Review filings for office license renewals
  • Support Treasury Operations Manager in month-end activities and various ad hoc projects
  • Assist operations analysts as needed with employee requests and issues
  • Serve as a backup for wire request process
  • Assist with annual audit as needed
  • Bachelor's degree in accounting or finance or equivalent education and related training
  • Three years of relevant work experience
  • Strong analytical skills and problem-solving ability
  • Ability to work independently to meet deadlines
  • Ability to work in both a team and individual environment
33

Senior Operations Analyst Resume Examples & Samples

  • Requires Degree in Journalism, Communications, English, or equivalent work experience in technical writing or related communications field
  • Requires mastery of Microsoft Office products including Word, Excel, and PowerPoint
  • Prefer knowledge of Dreamweaver, HTML or Snag-It
  • Requires superior written and verbal communication skills
  • Requires superior project management skills
34

Senior Operations Analyst Resume Examples & Samples

  • Contribute to identify, standardize and implement process and project improvements across the Global Production Operations (GPO) teams, working as part of or leading cross-functional teams and processes, contributing to the continuous performance and efficiency improvements via project and process management tools
  • Analyze metrics, KPIs, performance and production and operations data, lead and facilitate cross-functional meetings related to data analysis
  • Steer and align Management Information Systems (MIS) improvement activities with required measurement criteria for Production Operations goals and objectives
  • Work collaboratively with cross-functional teams to prioritize reporting activities to maximize efficiency and avoid redundancy of data compilation
  • Lead definition, development and maintenance of scorecards, dashboards and management systems
  • Facilitate monitoring and controlling production efficiency and raise action items as appropriate to ensure optimum performance
35

Senior Operations Analyst Resume Examples & Samples

  • Work with insurance carrier partners in managing 3rd party administrator claims
  • Monitor and manage Claims Examiner audit parameters and payment authority
  • Monitor company production accuracy and compliance through Service Level Agreements
  • Use data analysis to monitor and control quality and drive productivity initiatives
  • Have 3 yrs or more experience in audit & quality assurance
  • Have excellent skills in following areas: organization, communication, process improvement, critical thinking, data analysis
  • Be self-motivated, organized, detailed, diligent, and methodical
  • Be proficient with MS Office products; in addition, Visio, Project, SharePoint and PowerPoint are a plus
  • Health insurance industry experience a plus
36

Gwim Senior Operations Analyst Resume Examples & Samples

  • Reviewing cases in Falcon Case Manager to identify suspicious Visa transaction activity
  • Navigating client account information through ATTACHMATE Extra Sessions
  • Communicating with branch offices and clients regarding suspicious Visa card activity through email and phone conversations
  • Analyze and communicate fraud patterns
  • Handle inbound calls related to Merchant Bank inquires, Lost/Stolen requests, and general inquiries
  • Displays problem-solving, analytical & organizational skills
  • Thinks strategically and willingly participates in projects and other opportunities
  • 1-3 years prior Fraud experience
37

Senior Operations Analyst Resume Examples & Samples

  • Education and Experience: * ● Bachelor Degree in Business, Information Systems or Analytical field preferred ● 4+ years Business Analysis and/or Market Analysis experience ● Cross-functional project management experience ● Extensive experience working with spreadsheets, relational databases, and word processing software (Excel, Access, Oracle, Crystal)
  • 25% Training and Quality
  • Update program requirement documents for each process performed by the Colorado Regional Office. Thoroughly review each contract and business rules to ensure quality compliance
  • Establish procedures to ensure quality standards are being met for program requirement; implement benchmarking and measurement tools to track progress
  • Monitor progress against project schedules to ensure timely completion of project activities in accordance with client requirements
  • Develop and present training for employees and external stakeholders. Develop validation methods to measure effectiveness of training provided
  • Report progress on effectiveness of training and quality initiatives and training to leadership and key stakeholders
  • 35% Contract and Program Fulfillment Management
  • Prepare monthly, quarterly and annual reports for clientele
  • Analyze contractual requirements for process improvements and effectively test and implement process improvements
  • Oversee project updates and new programs with the client to include: scope creation, budget, timeline, training, development , implementation as well as maintenance
  • Collaborate with the Operations and Program Managers to ensure all client requirements are met. Work with various departments to ensure contractual obligations are met, clientele are well- informed and last minute items are proactively handled
  • 20% Pearson Credential Manager
  • Ensure all system functions are working to the satisfaction of our client and front end users
  • Address systems issues in an urgent, calm and professional manner
  • Work with PCM development and data teams to ensure front end user interfacing systems are implemented properly and fully-functional
  • Effectively disseminate information to all stakeholders in a timely and professional manner
  • 20% Leadership
  • Provide support as interim manager for Operations Manager to in-office staff and clientele
  • Complete reports and projects in a timely manner with a high level of accuracy
  • Provide input regarding system/program improvements and updates
  • Seek creative solutions to problems and present in a professional manner to all parties
  • Display pride, passion, accountability and professionalism at all times
  • All other items as required by the business unit or clientele
38

Senior Operations Analyst Incident & Knowledge Management Resume Examples & Samples

  • Participate in peer review of submitted Knowledge Articles
  • Approves Knowledge Articles for assigned area
  • Assists in establishing and improving the processes
  • Ensures targets (by group) are reached for the quality and the quantity of knowledge
  • Advocates Knowledge Management use and contributions within the group
  • Reports on performance metrics
  • Works with the Knowledge Manager and other Knowledge Champions to review and audit/self-assess the process and its techniques and methods
  • Assists in providing guidance and input into the Knowledge Management strategy
  • Bachelor’s degree in Computer Science, IT, MIS, Math or related field; or equivalent work experience
  • 5+ years of experience in a technology operations organization
  • 5+ years of experience pulling and analyzing data in support of a technology operations organization
  • Demonstrated ability to clearly and persuasively communicate ideas, issues and recommendations
  • Strong analytical ability with proven proficiency in synthesizing data into meaningful and digestible data points and actions
39

Senior Operations Analyst Resume Examples & Samples

  • MediaPulse system support, including providing user support, partnering with the vendor to resolve system bugs, developing enhancements, and evaluating upgrades
  • RunDMC system support, including designing and implementing new operational processes and system enabled workflows, and troubleshooting issues
  • Management of the billing ISO process to ensure that processes are documented and billing metrics remain above target
  • Reporting the “value” that DDSS provides by providing services at rates lower than market or by performing services for free
  • Management of the DDSS customer rate card to validate that rates are market competitive and recoup all variable costs
  • Support for various ad hoc operational projects, such as asset preparation for collection projects, support of component asset requests or servicing issue requests, etc
  • Able to handle and appropriately prioritize multiple concurrent projects
  • Strong data analytics and modeling skills
  • Outstanding communication skills (written and oral)
  • Ability to multi-task and deploy resources efficiently
  • Demonstrates ability to quickly grasp and apply new concepts and processes
  • Advanced proficiency with Excel strongly preferred
  • Thrives on solving problems big & small
  • TV/Film/Digital entertainment industry experience
  • 4-6 years of experience
  • Bachelor’s degree in Finance, Economics, or Accounting
40

It-senior Operations Analyst Resume Examples & Samples

  • Operational support of Third Party Hosting provider, and liaison between hosting provider and internal partners
  • Ensure the resolution of production issues and operational support statuses that impact infrastructure, applications, and services that support the ecommerce platform
  • Manage, Log, and track production issues and see them through to resolution
  • Communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report
  • Leverage hands-on experience to triage and escalate issues to third level support as appropriate
  • Deliver regular site performance reports daily, weekly and monthly
  • Maintain quality service by establishing and enforcing organizational trends and identifying areas for improvement
  • Maintain quality service by establishing and enforcing organizational standards
  • Willing to work flexible hours, as needed, to hit project deadlines or address production issues
  • Maintain operational documentation and knowledge base to streamline incident resolution
  • Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field; or equivalent work experience
  • At least 5 + years Operational management of 3rd Party Infrastructure hosting providers
  • At least 5 + years hands-on experience in infrastructure implementations and support including coordination with software development, quality assurance, and other infrastructure related teams
  • Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping Needs, Customer Service, User Experience, promotions, planning, etc.)
  • Ability to interact effectively with internal business teams, at different levels of the organization
  • Strong organizational, project management, time management, communication, process orientation and problem solving skills with multiple clients/vendors/projects
  • Experience with crisis management and escalations
  • Experience in analysis and documentation of functional requirements for infrastructure and/or application related projects
  • Ability to work effectively individually and in a team environment
41

Senior Operations Analyst Resume Examples & Samples

  • Assist the UBS APAC Network Team in Technical reviews and deployments in accordance with accepted process, procedures and standards
  • Manage vendors, outsourcers, managed serviced providers
  • Handle regulatory and compliance requirements regarding Networks
  • Be the point of contact for VOICE governance in APAC – including voice recording, trader voice, IPT, etc
  • Work in the APAC Networks team that will be responsible for monitoring and proactively managing the data and voice traffic flowing across domestic and global networks twenty-four hours a day, seven days a week
  • Assist in the definition of network evolution and strategy, architecture and standards
  • Self-managing and detailed planning of high profile and complex designs
  • Creation and management of network service support documents and run books
  • Provide detailed documentation (design implementation plans/diagrams "as built" and issue analysis definition and documentation)
  • Oversee network implementation and administration
  • Establish network operations standards and processes, and train staff
  • Incident and problem management - Issue analysis, troubleshooting and resolution, root cause analysis, logging and trending
  • Risk Management – identify and assess network risks, work with internal teams on network risk mitigation
  • Logging and trending of issue root cause and resolution
  • Configuration creation and implementation overview
  • Creating and executing a governance framework for Voice products and technologies
42

Senior Operations Analyst Resume Examples & Samples

  • Assist in the management of all procedures and controls within the Operations team
  • Train/mentor junior analysts
  • Subject Matter expert on operational functions for the firm
  • Perform advanced research and queries related to the any of the core processes within the team (cash processing, trade settlements and account opening)
  • Bachelor’s degree with a focus on Accounting, Finance, Economics, or Business
  • 5+ years of Investment Operations and/or Accounting experience
43

Senior Operations Analyst Resume Examples & Samples

  • Serve as the main point of contact and as an SME for multiple CSS tools supporting internal users and their clients. Tools include both packaged and in house developed applications
  • Work in conjunction with management and IT partners to help facilitate and manage the resolution of application issues and the tracking/implementation of change requests
  • Work closely with business partners within CSS and the broader global Visa organization to identify enhancements or process improvements to embed within the critical business tools
  • Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption
  • Identify opportunities and implement solutions to streamline and improve existing production support processes
  • Communicate with management on a daily basis to gather needs, present results/recommendations, follow up, provide status, etc
  • Participate in project requirements gathering/definition, design reviews, user acceptance testing and implementation of new services, major enhancements and maintenance releases
  • Perform application health checks and overviews with senior management to help facilitate status and critical communications across the tools
  • Compile, review, analyze and distribute data for both standard and ad-hoc reports
  • Support application training and work with end users to identify training needs for critical tools
  • Manage client notifications on service changes and outages
  • Provide mentoring/support to team members
  • Bachelor degree and 5+ years of experience in financial services, operations and project management, business analysis, application support and/or customer service
  • Project management, time management, verbal and written communication skills a must
  • Visa experience or in-depth knowledge of the payment solutions industry is highly preferred
  • Team player with high level of drive and initiative and the ability to work in a matrix reporting environment
  • Excellent research and analytical skills including the ability to assign critical activities to the appropriate groups as well as self-diagnose problems
  • Strong communication skills with the ability to communicate across all levels and to handle difficult situations
  • Able to set priorities and manage expectations, and work both as part of a team and independently
  • Able to multitask with effective time management, organization, and planning skills
  • Desired candidate will be highly proficient in business tools such as or similar to: Siebel, Micro Strategy, Savion, Service Cloud, Microsoft Project, Visio, etc
  • Highly proficient in MS Word, PowerPoint, Visio and Access with a preference for advanced Excel knowledge and skills
  • Prior Visa experience is a plus
  • Job Location: Singapore
44

Latam Custody, Senior Operations Analyst Resume Examples & Samples

  • Change management, system improvements and implementation
  • Systems/software testing, process reengineering and project coordination
  • Remains cognizant of the point of origination of risks and takes action to make team members aware of risk or to make non-threatening
  • Where appropriate, builds and maintains relationships with front office clients to provide a point of contact for time critical, complex or regulated tasks
  • Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement
  • Excellent communication skills, fluent in English and Spanish (written/verbal) as appropriate (required)
  • Experience & knowledge of Broadridge – ADP and Fed wire system processing
  • Ability to work in virtual teams and in a matrix organization
45

Senior Operations Analyst Resume Examples & Samples

  • Coordination and execution of the change process on a daily basis, providing both process and client support
  • Serves as a Subject Matter Expert representing PAT Change Management team on cross-functional initiatives and special projects
  • Manage/Run various PAT Change Management related meetings
  • Provide guidance on resolving environmental issues relating to project testing and performance testing
  • Assist in defining process objectives, analyzes effectiveness of process and efficiency of procedures striving for continual process improvement within IT organization
  • Updates and presents key performance metrics for the IT Change Management process as well as adhoc requests for the various business units and support teams
  • Mentor/Coach IT employees on Change & Configuration Management best practices
  • Review submitted Change requests for completeness, integrity and compliancy with process requirements
  • Evaluate risk and impact associated with submitted Changes
  • Facilitation of collision mitigation and conflict resolution activities
  • Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success
  • Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)
  • College Degree or equivalent experience (Computer Science Preferable)
  • 5+ years’ of experience working in a large and dynamic Enterprise Operations environment
  • Strong understanding of IT Service Management as it relates Change, Incident, and Problem Management. With a strong working knowledge of IT Change Management methods and procedures
  • Strong leadership skills and assertiveness, balanced with diplomacy, to guide and influence stakeholders to ensure process compliance
  • Strong work ethics with focus on continuous service and process improvement, and a personal commitment to the success of the organization’s goals and objectives
  • Excellent verbal and written communication skills to both technical and non-technical audiences
  • Strong Understanding of the inter-relationship and dependencies of all technologies employed in a hybrid environment (shared and dedicated) that includes mainframes and distributed systems as well as the TD cloud
  • Manage the TD PAT environment by evaluating various application deployments, as well as performance and capacity (e.g. load/peak/soak/tuning/negative/failover) testing requests
  • Proven ability to work well both independently and collaboratively as a member of a team
  • Self-motivated, self-directed with strong organizational and time-management skills
  • Strong process knowledge and systems thinking
  • Strong facilitation skills to co-ordinate efforts of other team members
  • ITIL Foundations certified (ITIL v3, is an asset)
  • Proficient with MS Office Suite of products (Outlook, Word, Excel, PowerPoint, and Visio (asset)
46

Client Onboarding, Senior Operations Analyst Resume Examples & Samples

  • Perform new client adoptions and periodic reviews for clients by
  • Confirming KYC data requirements,
  • Collecting relevant KYC information,
  • Undertaking research via internal and external sources,
  • Gathering and analysing KYC documentation in accordance with regulatory and DB AML policy requirements
  • Undertake KYC due diligence reviews in a timely manner, as per DB policies
  • Work effectively with key stakeholders using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed, and escalated where required
  • Implement any required change in static data and resolution of any matters arising from the review
  • Familiarity with AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID, US PATRIOT Act, US Bank Secrecy Act, US Foreign Corrupt Practices Act (FCPA) and UK Bribery Act)
  • Understanding of Control, Compliance/AML and Investigation functions in the banking industry
  • Strong reading, comprehension and critical reasoning skills
  • Attention to detail, strong analytical and problem solving skills
  • Effective communication skills at all levels and across all internal and external stakeholders groups
  • Ability to recognise issues and troubleshoot appropriately
  • Ability to translate and apply policies into routine processes
  • Open minded, - able to share information, transfer knowledge and expertise to fellow team members
  • Excellent team player, - able to work collaboratively in a team and a matrix organisation towards achieving collective goals
  • Fluent in both written and verbal English (additional languages are an advantage)
47

Senior Operations Analyst Resume Examples & Samples

  • Proficient in Microsoft Office Suite- word, excel, Powerpoint, Visio
  • Strong Communication skills-written and verbal
  • Self-starter, proactive
  • Experience with Operations Risk Management (ORM) database
  • Strong Organizational Skills/results oriented
  • Strong risk/business acumen
48

Senior Operations Analyst Resume Examples & Samples

  • Attention to detail/strong proof reading skills
  • Microsoft product knowledge-intermediate
  • Financial services industry background
  • Retail Banking
49

Senior Operations Analyst Resume Examples & Samples

  • Previous Experience including Accounts Payable and General Ledger
  • Technical Skills - Knowledge of Microsoft Products (Word and Excel)
  • Analytical Abilities- Systematic application of a combination of inductive and deductive reasoning to examine information, interpret results and arrive at well-founded logical conclusions
  • Highly organized and attention to detail and focus on quality
  • Bachelor's Degree in Accounting (Finance or Business Preferred) or equivalent work experience
  • Fluent in one of these three languages preferred: Korean, Mandarin or Japanese
  • Oracle
  • Ariba
  • Cash Pro
  • HP Quality Center
50

Senior Operations Analyst Resume Examples & Samples

  • Coordinate with legal the timely review of all contracts and trade confirmations associated with trading and origination activity, including all long-form contracts, E-confirm, ISDA and EEI agreements for all commodities
  • Accurate and timely reconciliation and invoicing for all commodity transactions, including ISO, RTO, Commodity Exchange and specialized fuels settlements
  • Develop an understanding of, and actively participate in, the development of hedging strategies, portfolio management, market valuations, risk analysis and report preparation for required management reporting
  • Daily trade, generation, inventory and load scheduling verification and position settlement with trading counterparties, including discrepancy tracking and resolution, to ensure accurate Profit & Loss analysis and reporting of Commercial financial performance
  • Maintain documentation providing evidence of performing required monthly activities for monthly close and annual audit compliance activities
  • Validate and reconcile all energy commodity transaction data for regional owned and contracted units used in the accurate external reporting to government agencies, ISO, and Power Marketing Groups
  • Accounts Payable and Accounts Receivable forecasting, cash reconciliation and exception reporting
51

Senior Operations Analyst Resume Examples & Samples

  • Pro-actively partner with Cargill’s global businesses to provide day-to-day trading support, education, insight and advise on exchange listed futures, options and OTC derivatives. Two important aspects of this include managing trading related risk issues & risk mitigation and applying best practice daily procedures and trading controls
  • Lead projects related to trading with Cargill project teams. This includes acting as the business lead to ensure business requirements are effectively discussed, defined and documented to a high standard and constructively challenging the project teams and Cargill businesses to ensure the ultimate business benefits are achieved
  • Effectively manage and work with service providers such as clearing brokers, executing brokers, exchanges and trading technology vendors, including monitoring customer service and trading support
  • Build effective ongoing support and monitoring processes for voice and electronic trading across Cargill and with our service providers that allow for continuous improvement (business continuity, disaster recovery, enhancements, upgrades, changes, new systems and processes) and track progress (issues, resolution times, root causes, mitigation steps) through metrics and service levels
  • This position may be required to supervise people in the form of direct reports or when leading projects. This requires the role to engage, motivate and development teams to achieve high performance
  • University degree (or equivalent qualification) or substantial practical experience
  • Practical experience within voice and electronic trading futures, options and OTC derivatives trading environments, including trading technology and trading support
  • Proven experience in exchange listed futures, options and OTC cleared derivatives and other relevant financial instruments, with an emphasis on commodities
  • Exceptional ability to apply trading expertise in identifying and addressing trading risks and critical technology issues with solid decision making and follow through on best practice procedures and controls
  • Proven track record as senior business lead in the application of business, operations, technology and process expertise to define, document, lead and deliver key derivatives trading projects that bring about effective change
  • Practical experience and understanding of working in a regulated derivatives environment with compliance teams and applying regulatory requirements to trading platforms and infrastructure
  • Good experience in leading, motivating and managing teams with high engagement, development and growth of team members and positive overall team results
  • Clear ability to understand and analyze trading and clearing rules and requirements to make effective timely decisions and escalations with strong detail orientation and accuracy
  • Skilled in managing service providers, including monitoring and tracking support and customer service
  • Ability to understand and design trading technology and system requirements and work with IT teams
  • Demonstrates sound judgement, logic and decision making
  • Ability to effectively liaise under pressure across internal and external traders and trading support teams
  • Strong organisational skills, multi-tasking and project planning skills with the ability to effectively communicate at all levels of the company to deliver goals
  • Personality and gravitas to build strong and collaborative internal and external business relationships and push back as a strong business partner where necessary
  • Willingness to travel (Global travel may be required up to 15%)
52

Senior Operations Analyst Resume Examples & Samples

  • Document and manage DSCSA product labeling review and audit work instructions
  • Assist the Secure Supply Chain team in managing engagement, data collection, documentation, and issue resolution with 400+ pharmaceutical manufacturing partners
  • Support the serialized product phase in across 400+ manufacturers and 30+ internal distribution centers centers including technical support and analyses of serialized labels and providing feedback and support to manufacturer partners
  • Assist in documenting Secure Supply Chain processes and work instructions to enable compliance
  • Implement any process improvement opportunities either internally or externally with our pharmaceutical trading partners
  • Where applicable, support serialization implementation and testing
  • Additional responsibilities as determined by the SSC program or team
  • Bachelor’s degree in Business Administration, Information Technologies, Pharmacology, or related field
  • 3-5 Years of operations, or supply chain, experience, preferably in the pharmaceutical industry
  • Experience development and managing operational metrics
  • Experience developing and improving business process
  • Excellent oral and presentation skills, ability to work at all levels in the business internally and externally
  • Proficiency in Microsoft Word, PowerPoint and Excel
  • Ability to work with internal and external technical and business teams
  • Experience in Microsoft Word, PowerPoint and Excel
  • Experience with Drug Serialization or Drug Supply Chain Security Act
  • Experience with MS Access and/or data analytics
  • Experience in pharmaceutical manufacturing or distribution
  • Experience working in or with Pharmaceutical Manufacturing or Products
  • Working knowledge of barcode standards and applications in pharmaceutical products preferred
53

Senior Operations Analyst Resume Examples & Samples

  • System support for effective utilization; training and documentation of tools and processes
  • Managing and implementing ad-hoc procurement initiatives
  • Collaboration with other teams to proactively identify process improvement opportunities
  • Customer Support for internal and external customers within all parts of the business
  • Prioritizes and organizes own work to meet deadlines
  • Ability to work with less structured information and more complex issues at times
  • Bachelor’s degree or equivalent education
  • 1+ years of professional experience in a corporate setting
  • 1+ years of Operations, Program Management or Project Management experience
  • Intermediate or greater proficiency with MS Office: PowerPoint, Excel and Word
  • Good general knowledge of underlying procurement and AP / expense business processes
  • Intermediate or greater proficiency Visio
  • Ability to work independently; self-starter
54

Senior Operations Analyst Resume Examples & Samples

  • Pro-actively partner with Cargill’s global businesses to provide day-to-day clearing operations support, education, insight and advise on exchange listed futures, options and OTC cleared derivatives. Two important aspects of this include managing clearing related risk issues and applying best practice daily procedures and controls
  • Lead projects related to clearing, settlement and operations with Cargill project teams. This includes acting as the business lead to ensure business requirements are effectively discussed, defined and documented to a high standard and constructively challenging the project teams and Cargill businesses to ensure the ultimate business benefits are achieved
  • Effectively manage and work with service providers such as clearing brokers, executing brokers, exchanges and clearing vendors, including monitoring customer service and operations support
  • Build effective ongoing operational support and monitoring processes for clearing activities across Cargill and with our service providers that allow for continuous improvement (enhancements, upgrades, changes, new systems and processes) and track progress (issues, resolution times, root causes, mitigation steps) through metrics and service levels
  • This position may be required to supervise people either as direct reports or when leading projects. This requires the role to engage, motivate and development teams to achieve high performance
  • Exceptional ability to apply operational expertise in identifying and addressing financial and operational risks with solid decision making and follow through on best practice procedures and controls
  • Proven track record as senior business lead in the application of business, operations, technology and process expertise to define, document, lead and deliver key derivatives clearing projects that bring about effective change
  • Practical experience and understanding of working in a regulated derivatives environment with compliance teams
  • Ability to understand and design clearing technology and system requirements and work with IT teams
55

Senior Operations Analyst Resume Examples & Samples

  • Responsible for working with the investment options offered within government, healthcare and 401(k) markets
  • Conduct data collection of mutual funds, variable annuities, and non-retails investment vehicles
  • Support marketing area on issues regarding these funds
  • Validate investment option information and produce accurate monthly reports
  • Obtain and organize performance information for over plan investment options on a monthly basis
  • Conduct error resolution, research and provide investment data to the proposal team, as requested by team members
  • Bachelors degree in Finance, Computer Science or Mathematics field of study
  • Two years in Financial Services with emphasis in mutual funds/variable annuities
  • Demonstrated ability to display data and information correctly on the web site, participant statements, and on various systems
  • Solid MS Office skills, specifically with MS Excel and MS Word
  • Proven ability to work in a fast-paced, professional environment
56

Senior Operations Analyst Resume Examples & Samples

  • Subject matter expertise in DOD operational and mission planning; including the application of the Unified Joint Task List (UJTL); Joint Mission Essential Tasks (JMET); Mission Essential Tasks (MET); and Defense Readiness Reporting System (DRRS) in support of military requirements
  • Subject matter expertise in DON operational and mission planning; including the application of Navy Mission Essential Task List (NMETL) and Defense Readiness Reporting System - Navy (DRRS-N) in support of U.S. Navy military requirements
  • Broad knowledge of the systems supporting air and missile defense force management systems; and ability to retrieve data for studies; projects and reports
  • Subject matter expertise in qualitative and quantitative methods for assessment and improvement plans and procedures in relation to war-fighting readiness; capabilities; and capacities
  • Subject matter expertise in Program Objective Memorandum (POM) and Program Review (PR); methodology; policies; processes and procedures
  • Subject matter expertise in U.S. Navy C4I systems applicable to two or more of the following: Navy shipboard Combat Systems; Tactical Data Links; Computer Networks; or shipboard communications (Line of Sight & Beyond Line of Sight) equipment
  • Able to demonstrate expertise in U.S. Navy surface ship and strike group AMD and C4I operations; training and tactics development; to include both air warfare/air defense and ballistic missile defense. 2. Able to demonstrate expertise in using the Microsoft Office suite of applications (Access; Power Point; Excel; Project and Word). 3. Able to demonstrate effective communication and presentation skills. 4. Top Secret clearance with SCI eligibility
57

Senior Operations Analyst Resume Examples & Samples

  • Support all phases for the Operational development and implementation of the Affordable Care Act (ACA)Support the development and implementation of the Health Insurance Exchange (HIX) system to support ACA implementation
  • Author business requirements for eligibility systems development
  • Member notice development in all eligibility systems
  • Participate in Business/IT JADs teaming with IT colleagues in HIX system developments, enhancements and expansions
  • Review documents defining business and functional requirement specifications for HIX development
  • User Acceptance testing (UAT) for implementation of additional HIX development
  • Troubleshoot and resolve difficult HIX systems issues, identify resolutions to systems shortfalls and define needed systems enhancements
  • Conduct research required to ensure proper interpretation of federal and state regulations. Ensure the timely implementation of new and updated policies and procedures for Field Operations and Central Office staff to ensure consistent and appropriate application
  • Provide policy guidance and materials for the development of training to EOHHS staff
  • Draft changes to member policies and regulations, prepare written documentation of member policy and procedures
  • Interpret policy and procedure for staff in MassHealth Field Operations and Central Office to ensure consistent and accurate statewide implementation/application
  • Collaborate with and support the I-MEC concept of statewide standardization of practices, policies and workflows in use across all of MassHealth eligibility operations
  • Partner in identifying and implementing efficiencies to MassHealth Eligibility Operations workflows, protocols and procedures
  • Serve as a vital component toward Excellence in Operations and customer service for members and providers
  • Extensive and in-depth knowledge of MassHealth policies, programs and procedures and the ability to integrate this knowledge with new and existing IT systems
  • Bachelor’s with a major in business administration, business management, public administration or other relevant areas
  • Familiarity with a number of complex, technical issues, systems and programs affecting Medicaid and its services to members
  • The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open
  • The ability to work under significant time pressures to meet unanticipated demands
  • The ability to work effectively with teams, share information and work collaboratively to solve problems and make decisions
  • Experience designing and implementing data collection processes
58

Senior Operations Analyst Resume Examples & Samples

  • Proactively provides leadership, ideas, and critical feedback—as well as being open to such constructive dialogue—as part of constantly improving The Lab @ DC and its collective work output
  • Ensures that work product adheres to methodological and open science best practices
  • Note that work samples will be requested, and applicants might also be tested as part of the interview process
  • Advance expertise in management research and best practices
  • Creativity in developing and proposing solutions to complex organizational challenges
  • Advance expertise in identifying, developing, and using project management strategies and tools
  • Proficiency in managing a research project budget
  • Advance expertise developing and deploying performance measures that empower accurate, timely project completion
  • Proficiency in the rationale for, and how to implement, open science best practices
  • Ability to author papers and reports, as demonstrated by a publication record in peer-reviewed journals, official reports, manuals, or similar outlets
  • Strong interpersonal skills, including the ability to develop and manage relationships with a diverse range of agency and university partnerships
59

Senior Operations Analyst Resume Examples & Samples

  • Work with Operations teams to analyze and address improvement opportunities in subjects such as assembly line & warehouse productivity, operations planning, inventory placement & optimization within the operation, and cost reduction
  • Monitor all supply chain costs and report the information to appropriate teams to facilitate effective management of all supply chain operations costs
  • Develop and issue daily, monthly, quarterly, and annual Operations KPIs at the departmental and senior management levels
  • Prepare monthly, quarterly, and annual Operations performance review presentations for senior management, as well as analysis of results
  • Issue daily Resource Planning reports and look for opportunities to enhance the reporting
  • Support Resource Planning in the development of tools for profiling, slotting, wave management, and resource planning
  • Monitor systems for inconsistencies and report issues to appropriate areas for resolution
  • Participate in special “ad hoc” supply chain analysis projects and special projects
  • Identify relevant risks and contingency plans for the operations
  • Work in the field with other supply chain members to identify opportunities for improvement
60

Senior Operations Analyst Resume Examples & Samples

  • Pro-actively partner with Cargill Enterprises, Groups and Functions to provide day-to-day trading support, education, insight and advise on exchange listed futures, options and OTC derivatives. Two important aspects of this include managing trading related risk issues & risk mitigation and applying best practice daily procedures and trading controls
  • Lead projects related to trading with Cargill project teams, Enterprises, Groups and Functions. This includes acting as the business lead to ensure business requirements are effectively discussed, defined and documented to a high standard and constructively challenging the project teams and Cargill businesses to ensure the ultimate business benefits are achieved
  • Keep up-to-date with new products, trading applications, services, industry changes and trends and continuously address impacts and opportunities for Cargill. Make recommendations and implement changes based on Cargill’s strategic requirements
  • At times this position may be required to supervise people in the form of direct reports or when leading projects. This requires the role to engage, motivate and development teams to achieve high performance
  • Provide general analysis and support such record keeping, reporting and analysis
  • Bachelor's Degree or equivalent practical experience (Business, Mathematics or Accounting related subject)
  • 10 years+ experience in exchange listed futures, options and OTC cleared derivatives and other relevant financial instruments, with an emphasis on commodities
  • 10 years+ strong operational knowledge of the end to end trade-flows and trade life cycles of exchange listed futures, options and over-the-counter cleared derivatives from trading to clearing and all post trade activities
  • 5 years+ practical experience within voice and electronic trading futures, options and OTC derivatives trading environments, including trading technology and trading support
  • Exceptional ability to apply trading expertise in identifying and addressing trading risks and critical technology issues with solid decision making under pressure and follow through on best practice procedures and controls
  • Ability to apply industry concepts and principles to problems of increasing complexity
  • Applies experience and knowledge broadly to day to day trading support and projects and to the team to achieve overall objectives
  • Good application of derivatives industry technology, systems, processes and data
  • Experience and knowledge of new regulatory impacts on derivatives, including Dodd Frank, EMIR, MiFID II
  • Working knowledge of the end-to-end transactional flows and life cycles of physical commodities from trading to contracting to settlement and all post trade activities
61

Senior Operations Analyst Resume Examples & Samples

  • 15 % Pro-actively partner with Cargill Enterprises, Groups and Functions to provide day-to-day clearing operations support, education, insight and advise on exchange listed futures, options and OTC cleared derivatives. Two important aspects of this include managing clearing related risk issues and applying best practice daily procedures and controls
  • 15 % Effectively manage and work with service providers such as clearing brokers, executing brokers, exchanges and clearing vendors, including monitoring customer service and operations support
  • 20 % Lead projects related to clearing, settlement and operations with Cargill project teams, Enterprises, Groups and Functions. This includes acting as the business lead to ensure business requirements are effectively discussed, defined and documented to a high standard and constructively challenging the project teams and Cargill businesses to ensure the ultimate business benefits are achieved
  • 15 % Build effective ongoing operational support and monitoring processes for clearing activities across Cargill and with our service providers that allow for continuous improvement (enhancements, upgrades, changes, new systems and processes) and track progress (issues, resolution times, root causes, mitigation steps) through metrics and service levels
  • 5 % Keep up-to-date with new products, services, industry changes and trends and continuously address impacts and opportunities for Cargill. Make recommendations and implement changes based on Cargill’s strategic requirements
  • 15 % At times this position may be required to supervise people in the form of direct reports or when leading projects. This requires the role to engage, motivate and development teams to achieve high performance
  • 15% Provide general analysis and support such record keeping, reporting and analysis. Support the team in system support and analysis. Work as part of an effective global team contributing when the need arises
  • Bachelor's (or equivalent qualification) or substantial practical experience
  • Experience in leading, motivating and managing teams with high engagement, development and growth of team members and positive overall team results
  • Demonstrates sound judgment, logic and decision making
  • Strong organizational skills, multi-tasking and project planning skills with the ability to effectively communicate at all levels of the company to deliver goals
  • Ability to build strong and collaborative internal and external business relationships and push back as a strong business partner where necessary
  • Ability to travel (Global travel may be required up to 15%)
62

Senior Operations Analyst Resume Examples & Samples

  • Partner with budget and operational managers providing awareness into monthly results and variances or supporting business decisions with thoughtful analysis of proposals. Provide monthly analysis to include insightful data on performance of the laboratory activities against established standards
  • Work with partners to ensure financial information needs and company key business objectives are being met. Work with the process engineering and operational staff to identify and evaluate cost saving opportunities within production
  • Support month end close activities providing analysis to ensure accurate results are presented
  • Prepare periodic plans and forecasts ensuring that objectives and deadlines for data delivery are met
  • Work with Supply Chain and Laboratory Operations management to build the systems to enable accurate tracking of costs and activities. The goal is to fully understand the costs at each stage in our processes including materials, labor and overhead, rework costs and process efficiency
  • Work with leadership to develop internal management and board presentations. Prepare month end close reporting book
  • Prior to the development of systems manually prepare accounting entries and develop reporting to ensure accurate reporting of such costs
  • Develop standardized unit costs for each process and product line
  • Set annual cost standards and support inventory management activities
  • Help drive spending discipline and compliance with financial controls
  • Have an excellent understanding of the tools and techniques used to manage large amounts of data including the skills to build spreadsheets using advanced Excel features
  • Support the external audit teams with insight into key business trends and variances
  • Support Ad-hoc projects as needed
63

Senior Operations Analyst Resume Examples & Samples

  • Graduate, with a degree (B.A. / B.Sc. / B.Com)
  • Ability to communicate and work with a wide range of groups, including Technology, Product Management, Accounting, CS, and Senior Management
  • Ability to carry out complex analyses, synthesize data and provide policy & process improvements, business strategy recommendations based on data to deliver qualitative and quantitative analyses to support decision making across the organization
  • Proficiency in Excel, database applications and other analysis tools
  • B.A./B.S. in Business, Finance or Operations
  • 3-5 years of Operation experience
  • Engineering graduate, with a B.E. / B.Tech degree
  • Knowledge of SQL is desirable
  • Experience and ability to use Excel, Data Ware House
  • Experience in a Retail or e-Commerce environment is desirable
  • Must be comfortable working in cross-functional teams, where immediate constituencies include the Finance community, marketing business managers, Customer Service, as well as Retail product line managers
  • Superior attention to detail and ability to successfully manage multiple competing priorities simultaneously
64

Gwim Senior Operations Analyst Resume Examples & Samples

  • Experience with CARDA applications Preferable
  • Strong communication skills (verbal and written)
  • Ability to build and maintain strong internal/external relationships and influence as necessary
  • Some weekend / after-hours work due to testing and releases
  • Prior GWIM Experience
  • Prior Project Management Experience
  • SharePoint Knowledge
  • Effective Problem Solving Skills
  • College Bachelor’s Degree
  • Existing knowledge of CARDA Platform a plus
  • Project Management Experience (gathering / documenting requirements and business process flows, data analysis)
  • 3 – 5 hours of investing in you completed
65

Senior Operations Analyst Resume Examples & Samples

  • Self-starter with strong initiative
  • Excellent organization and time management skill
  • Eagerness to participate in change-oriented endeavors
  • Willingness to vary job responsibilities as required to meet the needs of our business partners
  • Proficient in Excel, PowerPoint, and SharePoint
66

Senior Operations Analyst Resume Examples & Samples

  • Ownership of Kronos WFM tool, processes and procedures
  • Validates Forecasting and Labor Standards Methodology and seeks out ways to continuously improve processes and technology
  • Prepares weekly and month data visualization dashboards and supports the development of key employee metrics and standardized reports
  • Helps to define Workforce success metrics for each new system or process andestablishes a plan to track, monitor, and measure the success of those metrics
  • Performs basic system configuration for ongoing WFM roll-out to new stores
  • Responds to scheduling questions from the field and stakeholders
  • Assists with regression testing for WFM releases and upgrades
  • Recommends scheduling best practices and system enhancements based on trends and field feedback
  • Delivers ad hoc reporting and analysis to stakeholders to address business needs
  • Integrates other workforce data (e.g., turnover) to tell a more holistic story and drive action
67

Senior Operations Analyst Resume Examples & Samples

  • Analyze and record transactions for CoCode 1524 activity for accurate revenue recognition
  • Analyze pricing changes and update system to ensure accurate accounting
  • Review and request master data updates as needed to support transactional processing
  • Analyze and post recurring entries
  • Coordinating and completing adjustments as needed during the period
  • Prepare and review volume and revenue reporting
  • Reconcile and analyze shipments to ensure transactions are recorded accurately and account balances are accurately stated. Research/resolve any issues identified
  • Understand and communicate system upgrades/ new implementation effects on close processes. Support system work through process improvement using the OE methodology
  • Identify and resolve outstanding financial issues or inquiries with appropriate HQ functions, field management, and/or global finance management
  • Prepare accounting entries to properly record business and financial transactions in Company financial systems; Prepare closing entries to ensure financial records are properly stated
  • Establish, maintain, and promote internal controls (e.g., adherence to Chart of Authority, separation of duties, etc.) to safeguard the Company's assets
  • Review methodology, inputs, and compliance with policies and procedures to ensure accuracy of reporting and data integrity for area of responsibility
  • Applicants with strong SAP, Excel and process improvement experience is desirable
  • Prefer candidates with general accounting and reporting experience
68

Senior Operations Analyst Resume Examples & Samples

  • Conduct detailed analysis/assessment and provide recommendations to the JCT Leadership Team with data, forms, schedules, and reports
  • Support the data requirements collection, analysis and interpretation of the JCS Exercise Line of Accounting. This includes aggregation and analysis of Component and TSOC requirements and coordination with J-Code personnel to validate planned/programmed levels of SOF engagement in Global Exercises
  • Support day-to-day analysis, tracking, planning, data gathering & integration and preparation of exercise management and summary reports. These include Program Budget Requests, Program Execution Requests, and Budget Summary tabulation reports
  • Develop information papers and reports summarizing component and TSOC exercise engagement, resources utilization, and satisfied/unsatisfied requirements to support Office Program Operations
  • Process, track, organize, and reconcile requests; and develop, package, process, and track new training and or exercise requirements
  • Coordinate with counterparts at the SOF Components and Theater Special Operations Commands to understand, categorize, and summarize SOF training and related requirements to the Government to support Government's appropriate decision-making processes
  • Collect data, conduct analysis and data management of collective training and exercise measurements of effectiveness and measurements of performance and readiness
  • Coordinate and work with SOF Components and TSOCs to align requirements to appropriate sources of funding from the Combatant Commander Exercise Engagement /Training Transformation (CE2T2) and Joint National Training Capabilities (JNTC) Programs
  • Must be familiar with existing policies, authorities, and concepts, laws and regulations for a Joint Command Service
  • Be able to conduct analysis and develop proponent supporting plans with detailed knowledge of the process through which programs are developed, transmitted, presented to OSD
  • Extensive experience and knowledge of the program objectives and management of HQ USSOCOM; knowledge of missions, functions, goals, objectives, and work processes pertinent to HQ USSOCOM/FMD
  • Ability to apply operations analysis research techniques to assist in the decision making process
  • Exceptional ability to communicate effectively, both orally and in writing, to justify, defend, present and/or advice on actions at FMD organizations, Sub-Combatant Command, Joint Service, DoD, and interagency levels required
  • Ability to interpret and deconflict guidance from multiple sources; transforming it into clear, consider and easily understood guidance
  • Must have experience with automated tolls used for Program Management
  • Knowledge and experience in the USSOCOM Strategic Planning Process is desired
  • Maintain a working knowledge of JFTR/JTR to ensure compliance
  • Must attain and maintain a full working experience and subject matter expertise (to include advisory) with Air Force finance systems such as Commanders Resource Information System (CRIS), the Automated Business Support System (ABSS), and Defense Transaction Interface Module Systems (DTIMS), Defense Enterprise Accounting and Management System (DEAMS)
69

Senior Operations Analyst Resume Examples & Samples

  • Bachelor's degree, or equivalent, in finance or business preferred, plus 4+ years' work experience in investment/mutual fund operations or related field preferred
  • MBA, CFA or CIMA a plus
  • Good working knowledge of financial services / investment products and services required
  • Strong analytical, interpersonal and communication skills required
  • Must be detailed oriented. Must have solid problem solving, planning, time management and decision making skills
  • Must have the ability to build and maintain strong working relationships, exercise flexibility when dealing with people and effectively communicate with internal and external contacts at all levels
  • Proficiency with Word, Excel and PowerPoint required
70

Senior Operations Analyst Resume Examples & Samples

  • Perform Joint Staff-level coordination and conduct detailed technical analysis related to developing Joint Fires requirements
  • Function as part of a small teamin a time-compressed environment
  • Leadership experience in ground maneuver forces
  • Combat experience in CENTCOM AOR a plus
  • High level staff experience (such as Combatant Command, Major Command, Joint Staff)
  • Knowledge of JS BOLD QUEST Joint & Multinational Capability Assessment
  • Knowledge of ISR integration, Mission Partner Environment, and associated aspects of network design requirements
  • Knowledge of Live/Virtual/Constructive exercise planning, coordination, and integration
  • Highly skilled using MS Office tools
71

Senior Operations Analyst Resume Examples & Samples

  • Deliver reporting that measures cost efficiency, service and revenue performance
  • Accountable for supporting site operations, forecasts and budgets
  • Identify areas of opportunity to that lead to efficiencies and process improvements
  • Reports issues, problems, status and successes to Management
  • Submits regular status reports in a timely manner
  • Provides root cause variance explanations and highlights opportunities and risks
  • Professionally and effectively interact with all levels of management across operational functions, including senior executive
  • Financially quantify operational efficiencies and opportunities
  • Create reports and automate them in order to be retrievable
  • To be able to provide solutions to Ops, creating tool to give visibility on certain identify topics
  • Maintain Centers performance information updated
  • Identify, recommend and implement (if necessary) upgrades or new reports
  • Assist management providing statistical information they may require
  • Monitoring and reporting performance by day, week and month and reporting concerns and trends to NCAC Managers
  • Detecting trends, issues for consideration and articulate potential solutions
  • Compares and review historical and current data to detect trends and business performance indicators to help senior and middle management make adequate decisions
  • Other tasks and projects as assigned
72

Gwim Senior Operations Analyst Resume Examples & Samples

  • Client focused, self-directed, team oriented
  • Excellent communication across all line of businesses and audiences
  • Experience with Microsoft Office Products (Word, Excel, Outlook)
  • Solve problems and makes decisions, adept to client service, flexible and adaptable
  • Detail oriented, uses policies and procedures accurately
  • Strong skills in delegating, prioritizing and time management are a must
  • Organizational skills are a must
  • The candidate must be adept to client service, is flexible and adaptable, is detail oriented and uses policies and procedures accurately
  • High Level of knowledge in Managed Products
  • 3-5 hours of recent Investing in You classes is required
73

Senior Operations Analyst Resume Examples & Samples

  • Work with user groups to provide training, resolve questions, assess user needs, and recommend changes
  • Validate that the solution (people, process) meets the business objective
  • Develop, maintain, ensure adherence to corporate standards, policies and procedures
  • 6-8 years of experience as a business analyst, extensive knowledge of applications within domain area, and the development process
  • Experience and involvement with SharePoint including use of SharePoint Designer and other tools for use of workflow, electronic / digital signatures, site collection management, site administration and enhanced communication
  • Experience using various business analysis techniques in requirements gathering and validation
  • Demonstrated analytical, collaboration and influencing skills
  • Demonstrated ability to communicate effectively verbally and in writing
  • Proven ability to effectively develop and maintain relationships at all levels of the business
  • Quality tools training and/or quality tools usage
  • Experience with automation and rollout of workflow and content management solutions
  • Financial services and/or banking experience
74

Senior Operations Analyst Resume Examples & Samples

  • Ensure successful integration of solutions, daily operations and expansion of the data platform
  • Define data management functions to support both short term and long term goals
  • Partner with IT to bring in analytics and automation of processes
  • Document, maintain and control the processes that ensure data accuracy and integrity across systems
  • Diagnose the root cause of issues with intra-day valuation in trading systems
  • Partner with our Robotics team to identify opportunities for operational effectiveness
75

Senior Operations Analyst Resume Examples & Samples

  • JIRA Experience is a “MUST”
  • Highly analytical (Superb with Excel)
  • Problem solver/process driven (good communication skills)
  • Organized (time-management, pro-active)
  • Able to work in fast-changing environment (Needs to be flexible)
  • Manage day to day digital supply chain workflow and requirements for digital products, content, offers, subscriptions, and bundles/packages
  • Drive onboarding of providers onto IPTV platform
  • Define operational requirements for tools, systems, and processes for your areas
  • Develop templates, specifications, and guidelines for day to day business process
  • Meet metrics for measuring performance and quality, including adherence to deadlines
  • Work on projects related to current and future products and services
  • Work on schedule and cost/resource requirements
  • Use operational procedures and protocol for incidents and escalations in production
  • A Bachelor's degree or equivalent experience
  • Two or more years of relevant experience
  • Experience in supply chain, project management, business operations, or service operations in a digital distribution environment
  • Experience driving business process improvements
  • Knowledge of, experience in, and passion for the entertainment industry
  • Extensive knowledge and experience with MS Suite software, especially Excel
  • Preferred Educational Requirement: Bachelor’s Degree in CS or equivalent work experience
  • Deep knowledge and expertise in digital supply chain
  • Experience with digital media production, workflow, tools, and content operations
  • Extremely organized with attention to detail
  • Natural problem solver and process oriented with demonstrated desire for driving continuous improvement
  • Excellent verbal and written communication across a broad range of situations including technical and informal scenarios
  • Experience working on projects and with resources virtually
  • Functional Accountability: Provides technical and/or analytical support to solve a wide range of complex issues/problems. Periodically makes recommendations that aid in the successful completion of projects within a product or functional area; works with limited supervision; typically reports to Supervisor (Band 7) or on occasion Manager (Band 6)
  • Individual Contributor Role: Applies some advanced technical or analytical skills to the position or specialization. Identifies key issues and patterns from partial or conflicting data. May adapt procedures, processes, tools, equipment and techniques to accomplish the requirements of the position. May assist in the preparation of detailed costs analysis and justification for technical application changes
  • Decision Making Authority: Receives supervision and occasional guidance on achieving objectives relative to a specific program task, project or initiative. At times, may work independently with limited supervision. Work Complexity: Provides project or technical support in the development, analysis and maintenance of systems, software, processes, products or equipment. Assignments may involve more difficult issues; therefore uses experience, expertise and skills to solve problems that are more difficult but infrequent
  • Knowledge and Skills: Requires a range of skills within a technical or professional discipline including familiarity with principles, theories, concepts and technologies to work on generally complex operational or technical activities and an applied knowledge of established procedures, policies and practices
76

Task Manager / Senior Operations Analyst Resume Examples & Samples

  • Serves as task manager/senior analyst providing test design and operations analysis support services to the QRT Test Director and government provided subject matter expert (SME) for the research, development, testing, analysis, validation, publication, and integration of the AVRFSV TTP and related assignments as part of a team of military, government civilian, and contract analysts
  • Works closely with the Operations Research Systems Analyst ORSA, Test Planner, and Operations Analysts that will serve as researchers and TTP developers to develop test procedures in accordance with DOTE test methods as outlined by the JTE handbook and specific SOW requirements
  • Responsible for the implementation of products for the military customer that addresses the project's objectives, test concepts, and the end state methodology for institutionalizing the test products
  • Offers risk reduction strategies, and risk mitigation plans, and fully document existing processes, project enhancements, and test results
  • Responsible for all of the test deliverables for the project, normally TTP, training tools, and other DOTMLPF solutions
  • Provides management and leadership related to the execution of the test and works proactively with the QRT Test Director and SME to define key issues for TTP dev elopment, test design, analysis, re porting, and implementation
  • Test and Evaluation experience and skills
  • Prior experience working on previous Joint Test and Evaluation projects as a Task Lead, Task Manager, or Deputy Task Manager
  • Operations Research and Systems Analysis degree or accredited Service ORSA course
  • Prior experience with RF threat testing and Modeling and Simulation (M&S)
77

Senior Operations Analyst Resume Examples & Samples

  • Produce effective quantitative analysis that demonstrates the use of critical thinking and innovation
  • Identify and analyze trends or customer insights and suggest solutions for the business through exploratory or discovery data mining
  • Understand, develop and work with complex analytical problems and theories
  • Create hypothesis, inspect all facets of analyses and validate the details behind the numbers and/or processes involved
  • Work under pressure to meet tight deadlines and react to multiple changes in priorities
  • Work independently with little supervision while keeping management and relevant teams informed and ask for help as needed
  • Partner with business leaders to identify opportunities of process improvement
  • Define project objectives and assemble project teams with management oversight
  • Superior analysis, research, critical thinking and problem-solving skills
  • Proficient understanding of SQL, or statistical packages such as SAS, SPSS or R
  • Experience facilitating information and requirement gathering sessions with senior level management
  • Experience in development of methodologies, life cycles, and best practices
  • Ability to work independently and manage multiple tasks across multiple projects
  • Must be detailed oriented
  • Ability to communicate ideas in both technical and nontechnical ways at various levels within the company
78

Senior Operations Analyst Resume Examples & Samples

  • Five plus years of power generation experience
  • Quantitative thinker with a strong technical background in plant equipment operations and maintenance
  • Strong background in project finance analysis
  • Communicator – very strong written and verbal communication skills are required. This will be demonstrated across large and small groups of peers or superiors. Will be interfacing, training, and coaching plant personnel and senior leadership on analysis, reporting and recommendations
  • Will have the ability to work cross-functionally in a large organization
  • Skilled multi-tasker – will be highly organized and able to prioritize deadlines in work-intensive environments
  • Handles pressure – will remain focused and calm in the face of distractions and changing priorities and will have the ability to influence others to do the same
  • Financial Acumen - will have the ability to quickly conceptualize; assimilate data; and perform analysis to make decisions and take appropriate action around complex problems
79

Senior Operations Analyst Resume Examples & Samples

  • Ideally you will hold a degree in Mathematical or Science subject
  • You will need to have significant experience of performing analysis within the defense sector
  • Have previous experience of performing the majority of the tasks in the job description in a recent position
80

Senior Operations Analyst Resume Examples & Samples

  • Working on cross-functional teams to identify and analyze key strategic initiatives to facilitate new opportunities toward corporate objectives
  • Drive the analysis, prioritization, and implementation of cross-functional strategic initiatives with other product owners and business owners. Lead the vacation rental brand’s operational review processes through the creation and management of daily, weekly, and monthly reporting of business operations against stated goals
  • Conduct competitive analysis’ to support growth opportunities in target markets
  • Conduct geospatial analysis to support large portfolio acquisitions
  • Support monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals
  • Actively grow the abilities and skill of the department members through formal training programs, mentorship and hands-on learning (manuals/tools/videos)
  • Support senior members of the Vacation Rentals Operations team & work with Choice’s Information Technology (IT) group to implement enhancements to the Vacation Rentals Central Reservation System (CRS) and define new functionality supporting full integration of Vacation Rentals to Choice core systems
  • Support the development of the Choice Vacation Rentals technology platform and analyze opportunities to expand and integrate with 3rd party systems
  • Preferably have experience in Vacation Rentals operations, business analysis and the ability to apply that knowledge to enhance the growth of the Vacation Rentals initiative
  • Have knowledge of the hospitality/travel industry and experience working with Smith Travel Research Data
  • Preferably have strong knowledge of Databases - Business Objects, Peoplesoft, CRM/Salesforce, Agile Scrum, etc. and a general awareness of Choice brands’ relative strengths/weaknesses compared to competitor brands. Experience with relational databases, SQL and big data are a strong plus
  • Strong technical proficiency with proven experience in performance analytics. Previous working knowledge of MS Excel, PowerPoint, Word, ArcGIS, Web Analytics and Tableau is strongly preferred
  • Strategic: Ability to evaluate and identify opportunities from a strategic perspective (big picture). Requires an ability to communicate effectively and serve as a liaison between the Sales team and various corporate functions
  • Strong project management skills and track record with ability to multi-task, self-directed, and interact effectively with stakeholders of various disciplines and levels. Demonstrated ability to build organization alignment and influence organizational changes. Ability to leverage data and create a foundation of data supported decision making
  • Problem-Solving: Excellent problem-solving, analytical and quantitative skills, and experience in analytical modeling that lead to identifying opportunities and building business cases for success
  • Multitasking: Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
  • Characteristics: Quickly adapt to short deadlines, high quality analysis, detail oriented, effective communication skills, trust and confidence, creative, collaborative, maintaining relationships with key stakeholders
  • Performance: Must be a nimble and independent thinker and be able to deal in ambiguity. Must have the ability to help deliver insights using creativity and pragmatism with a focus on entrepreneurial execution
  • Values: Must be able to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
81

Senior Operations Analyst Resume Examples & Samples

  • Excellent communications skills (written / verbal) at all organizational levels
  • Good MS Office skills including Access, Excel and MS PowerPoint
  • Self-motivated to learn new tasks
  • Experience in leadership/team leader tasks
  • Adaptive to change
82

Senior Operations Analyst Resume Examples & Samples

  • Assist J34-RM in executing the responsibilities listed in USSOCOM Directive 525-33, Appendix A, for the Command’s DCIP OPR
  • Provide staff support to execute the USSOCOM DCIP Implementation Plan
  • Respond to tasking in DOD Manual 3020.45 Vol. 5, DCIP Execution Timeline
  • Develop, maintain, and coordinate USSOCOM CIP policy and procedures
  • Review external DCIP policy and procedures
  • Facilitate the sharing of CIP information and data between USSOCOM and the DOD components
  • Participate in DCIP community conferences, seminars, and working groups
  • Assist with the coordination and conduct of higher headquarters program reviews of USSOCOM subordinate commands in conjunction with AT/FP program assessments
  • Facilitate execution of the DOD Critical Asset Identification Process across USSOCOM
  • Coordinate and integrate CIP risk assessment activities (Threat, Vulnerability, Criticality) for USSOCOM Task Critical Assets
  • Conduct risk response planning for USSOCOM Task Critical Assets
  • Provide DCIP expertise to the USSOCOM Inspector General for visits to the Theater Special Operations Commands and Service Component Headquarters
  • Train USSOCOM personnel in CIP processes and procedures
  • Provide event coordination and support for J34-sponsored DCIP conferences, seminars, and training
83

Senior Operations Analyst Resume Examples & Samples

  • Analyzes business needs, documents requirements and translates needs into functional, nonfunctional and /or technical specifications
  • Analyzes and extracts data from the Enterprise Data Warehouse (EDW) to report to internal and external customers
  • Serves as a key resource to both IT and business units by providing data/analytical support, mentoring, guidance and technical expertise
  • Designs, develops, tests, documents and maintains database queries for ad hoc reporting used in complex conceptual analyses
  • Develops systematic reporting processes and procedures to ensure timely delivery of weekly, monthly, quarterly, annual and ad hoc reporting to management
  • Develop network adequacy reports, credentialing reports, roster reporting, and all other adhoc provider reports needed
  • Delivers requirements, performs analysis, and evaluates downstream business, systems, process and/or organizational impacts
  • Plans and assists with oversight of testing processes and activities including defect identification and resolution
  • Advises the appropriate people on the implications of existing IT systems that can be applied to a problem. Identifies risks and issues, and seeks approval on complex matters
  • Provides subject matter expert, reporting support and operational support to internal business partners
  • Conducts focus group interviews, research initiatives and identifies best practices approaches
  • Synthesizes data, develops recommendations and reviews findings with business leadership
  • To ensure compliancy of 835’s, assist with mapping claim EOP reason codes to CAQH CORE compliant Claim Adjustment Reason Codes (CARC’s) and Remittance Advice Remark Codes (RARC’s)
  • 1+ year related experience with X12 claims transactions sets 837, 835, 999, 277
  • 3+ years related experience in operations reporting and analytic capacity
  • Proficient in SQL, Oracle, SSRS, ODBC, MS Access and MS Excel and/or equivalent data capture/reporting tools
  • Managed Care experience
  • Beginning to intermediate proficiency using SQL Server Management Studio
  • Ability to work with minimal guidance
  • Excellent analytical and problem solving capabilities with special attention to accuracy and detail
  • Experience in maintaining motivation to accomplish goals under stringent timelines
  • Ability to interact one on one and consult with all levels of executive management
  • Good analytical, logical and organization skills
84

Senior Operations Analyst Resume Examples & Samples

  • Lead sub-regional analysis of customer issues escalated by PM, TCS, or other stakeholders
  • Lead sub-regional CDF activities including analysis, development of operational perspectives, coordination of execution activities, issue tracking, and reporting to stakeholders
  • Coordinate RCA activities and ensure permanent corrective actions are implemented
  • Ensure process are followed and quality standards are met
  • Plan and coordinate execution and prioritization with LMO, CA&C, and GPO including all IPL and WS planning in Bearing
  • Implementation of effective communication and information sharing. Participate and host regular meetings with Regional and Sub-Regional teams, along with maintaining information and plans on the appropriate platforms (i.e. SharePoint)
  • Manage sub-regional quality testing execution plan and ICE management
  • Managing and mitigating risk - escalating to stakeholders when appropriate
  • Effectively participate in key initiatives and programs as assigned across the sub-region and interface with direct manager on objective, timing and budget
  • Innovate, identify & consolidate process improvements & innovations
  • Support Sub-Regional Leads and managers on initiatives and technology improvement objectives, milestones, and metrics
  • Work with Regional PM, Regional Planning, CA&C, and LMO to define technology requirements that will improve tools and processes
  • Troubleshoot problems and issues within areas of responsibility particularly those involving technology management, processes, planning and training
  • Track and report on program effort
  • 4+ years, including relevant operations experience
  • Project/program coordination/management experience in sub-regional or regional role
  • Good communication and presentation skills and ability to work cross-functionally to achieve objectives
  • Ability to operate with self-initiative and solve problem in dynamic situations
  • Able to look at the detail aspect of work to understand the problem and relates back to the overall goals
  • Ability to understand technical aspect of map coding environment
  • Ability to view, analyze and edit spatial data in ArcGIS
  • Strong data management and organizational skills
  • Ability to deal with uncertainty and ambiguity
85

Senior Operations Analyst Resume Examples & Samples

  • Develop network adequacy reports, credentialing reports, roster reporting, and all other ad-hoc provider reports needed
  • 5 years of related experience in health plan operations reporting and analytic capacity
  • Proficient in SQL, Oracle, VBS Script, MS Access and MS Excel
  • Experience in maintain motivation to accomplish goals under stringent timelines
86

Senior Operations Analyst Resume Examples & Samples

  • Develop and maintain various revenue and postage analysis projects, production efficiency measurements and dashboards
  • Prepare monthly price vs. cost analysis by Operating Center
  • Analyze impact of zip exchange programs, monitor intra-company billing and provide insight into production trends
  • Research and explain budget and forecast variances relating to revenue/postage
  • Bachelor's degree in Accounting or Business
  • 2-4 years experience in a similar position and/or public accounting experience highly preferred
  • Strong computer skills. Advanced proficiency of Excel and Access preferred
  • Strong analytical skills are required to see deviations from "normal" operations
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines
  • Ability to effectively communicate information in one-on-one and small group situations to customers, clients and other employees
  • Candidate must have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language
87

Senior Operations Analyst Resume Examples & Samples

  • Support BSS projects and initiatives related to Operations Analytics, Compliance, Fleet and Operations Staffing Studies by providing research, validation and analytical skills
  • Analyze as is business and IT processes. Identify and execute changes to reengineer processes to support strategic BSS goals
  • Research, analyze and coordinate the execution of system solutions and perform the associated analytical analysis for the Oracle eBusiness, DOJM, RARS, Productivity, CMS and associated work management systems to support the standardization of optimal operational processes across different companies
  • Develop and execute Test Plans and Implementation Plans to set expectations and ensure successful project execution
  • Develop and execute change management plans for BSS initiatives
  • 3+ years relevant experience
  • Experience and knowledge of utility operations and financial analysis
  • Information System experience with UGI Utilities work management/financial systems (DOJM, RARS, Productivity, CMS, Oracle eBusiness and ADP Payroll)
  • Experience within Operational Environments, Risk Assessments and PUC Regulations
  • Business Process Improvement Experience
  • Software experience with MS Access, Excel, Word, and Visio
88

Senior Operations Analyst Resume Examples & Samples

  • Assist in the timely and accurate settlement of off-balance sheet investment transactions involving equities, fixed income, money-market and derivative instruments, ensuring confirmation of all trades with dealers
  • Responsible for the accurate and timely completion of automated and manual position, cash and transactional reconciliation. Provide exception identification, investigation and resolution within established time parameters, and escalation to supervisors for problems
  • Coordinate pricing activities. Provide accurate cash flow information to portfolio managers enabling them to maximize investment potential
  • Initiate escalations to supervisors as appropriate
  • 3 - 5 years relevant industry experience preferred
  • Ability to adapt quickly and easily to changes within the business
  • Ability to work independently or in a team environment on larger projects
  • Excellent organization, planning and time management skills as multiple projects will need to be tracked
  • Assist Sr. Supervisor/Manager with daily workflow processes
  • Assist with the cross training of staff on existing and new processes
  • Assist in the review and implementation of work process efficiencies
  • Participate in projects and initiatives as assigned
89

Senior Operations Analyst Resume Examples & Samples

  • Must have a general understanding of the business and strategic plan
  • Strong problem solving and analytical skills are required
  • Must have excellent organizational, verbal and written communication skills; able to efficiently communicate with cross- functional teams and management on recommended course of action, with minimal assistance
  • Self-driven individual that requires minimal supervision
  • Must have proficient computer skills and be experienced using MS Office software (Word, Excel and PowerPoint)
90

Senior Operations Analyst Resume Examples & Samples

  • A minimum of a bachelor’s degree is required
  • An MBA or other advanced degree preferred
  • A minimum of 4 years of related experience required
  • Possess strong internal partnering skills and the ability to prioritize competing demands is required
  • Experience managing distribution logistics projects and managing Sarbanes Oxley (SOX) requirements, documentation, and procedures is preferred
  • Advanced knowledge in Microsoft Excel is required, Access capability preferred
  • Intermediate skills in Microsoft Word and PowerPoint are required
  • A demonstrated proficiency with database tools is preferred
  • Hands-on experience working with on very large databases (Oracle, SQL, etc.) is preferred
  • In depth, hands-on working knowledge of Warehouse Management Systems, JDE, MARC and Enterprise Resource Planning systems including SAP is preferred
  • Process Excellence methodologies, including Lean/Six Sigma Green Belt/Black Belt, or APICS (eg. CSCP/CPIM) certification is preferred
  • Minimum of up to 10% of travel both domestically and internationally is required for the role.Strategic Sourcing/Logistics
91

Senior Operations Analyst Resume Examples & Samples

  • Investigates known error conditions and follows prescribed error correction procedures
  • Maintains the production scheduling system and new/improved work procedures
  • Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes
  • May identify new tools, technology or processes that improve the overall processing environment or processing efficiency
  • 7+ years’ experience as a product support specialist and/or a billable consultant
  • Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities
  • Ability to understand real need behind client stated needs, to anticipate client future needs, to discern business opportunities in client needs and work effectively with multiple client contacts
  • Proactivly take steps to better client relationships
  • Ability to show concern for needs, feelings and issues of clients, to communicate that client’s business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications
  • Ability to respond to client questions or needs even if outside area of responsibility
  • Experience in data transmission protocols and IBM REXX language is a plus
  • Open to hiring remote employee in the U.S
92

Senior Operations Analyst Resume Examples & Samples

  • Designs and implements deployment, rollout, and migration strategies for application development projects, including defining the support process and the turnover to operations team and help desk
  • Coordinates the infrastructure aspects of an applications development project, serving as liaison to appropriate infrastructure colleagues
  • Troubleshoots problems with installed systems, identifying and ensuring the resolution of any infrastructure issues
  • Ensures that infrastructure colleagues are aware of the timeframe and resource needs to support the implementation of a new or changed system/application
  • Participates in project estimation, providing insights into the time and resource needs for the infrastructure elements of an applications development project
  • Serves as a coach and mentor to more junior Operations Analysts. Delegates tasks as appropriate
  • Other duties as assigned.8. Recommends the acquisition of a technology to support the effective implementation of an applications development project
  • Demonstrates a broad understanding of the MST technology infrastructure, including network, server, and desktop technologies, to the point that they know what is possible and what is not possible, and who to engage to address an infrastructure need
  • Demonstrates an understanding of application development methods, including MST’s software development methodology
  • Understands and applies knowledge of architectural systems
  • Demonstrates proficiency with multiple technology environments, with the ability to learn and apply new and emerging concepts quickly
  • Demonstrates strong working knowledge of the relevant programming languages/tools for the application area(s) supported
  • Possesses an understanding of the Macy’s infrastructure organization and where to escalate problems, and drives resolution
  • Possesses a general understanding of the customer area’s systems and business processes, and the ability to prioritize the criticality of an operational incident and its impact on the business
  • Understands the business impact of different solutions, and can assess the tradeoffs between business needs, technology requirements and costs
  • Works with the development and infrastructure team to implement components of projects with significant software and infrastructure needs
  • Develops plans that anticipate and proactively address roadblocks and obstacles
  • Conducts complete diagnostics of most business problems, factoring in a strong understanding of the technical architecture. Can analyze cross-technology and cross platform issues
  • Contributes to the development of project plans, identifies key milestones, and raises critical project issues such as resource needs and contingencies as it relates to the infrastructure needs of a project
  • May be accountable to coordinate the execution of the infrastructure phase of an applications development project
  • Bachelor's Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience. Demonstrates a broad understanding of the MST technology infrastructure, including network, server, and desktop technologies, to the point that they know what is possible and what is not possible, and who to engage to address an infrastructure need
  • Bachelor's Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience
93

Gwim Senior Operations Analyst Resume Examples & Samples

  • Develop & maintain client relationships
  • Execute client requests including contribution and distribution financial transactions, interpret and resolve client inquiries and issues
  • Follow-up and own outstanding issues/inquiries and provide frequent updates until resolution
  • Relationship management of Trust Services interfacing and support areas to ensure client service standards; Cashiering, Tax Reporting, Records Management, Fees, and Financial Control
  • To maintain client relationships and execute client requests
  • To follow-up on outstanding issues
  • To detail and resolve client issues
  • All administrators work in a team environment, therefore good interpersonal and client service skills are a must
  • PC skills: MS WORD, MS EXCEL required
  • The candidate must demonstrate strong leadership skills and the ability to interact effectively with all levels of management, both internal and external
  • The candidate must have an excellent working knowledge of employee benefit trusts and a detailed understanding of Bank of America / Merrill Lynch systems
  • BS/BA College degree preferred but comparable business related experience is acceptable
  • PC literacy is a must; Microsoft Word and Excel required, Access desired
94

Senior Operations Analyst Resume Examples & Samples

  • Provide requested reports with required data elements for team and other departments as needed
  • Partner with Clients to produce requested reports based on site productivity, quality standards, and key performance indicators (KPI) with great accuracy within specified time frame
  • Process ad-hoc reports based on department and Client necessity with little advance notice
  • Maintain existing reporting database tools through current knowledge of programs, tools, and processing report requests
  • Facilitate dataflow to Business Team and Project Managers for daily operations by independently anticipating management need
  • Adapt to changing requirements in business need and anticipate needed input and assistance by maintaining understanding of changing management objectives
  • Ensure final reports are completed with great accuracy and fulfill the needs of Clients as well as management
  • 1 year of experience in application development required. 3 years of experience in application development preferred
  • Excellent personal computer skills including Microsoft Office
  • Understanding of Microsoft Excel and advanced logical formulae, including data check, logical statements, and mathematical calculations
  • Dependant upon position, experience with Crystal Reports and Business Objects may be required and/or knowledge of Infoscheduler may be a plus
  • Exhibit strong attention to detail
  • Excellent interpersonal, written, and oral communication skills
95

Senior Operations Analyst Resume Examples & Samples

  • Analyzes business needs, documents requirements and translates needs into functional, nonfunctional and / or technical specifications according to each department’s needs
  • Designs, develops, tests, documents and maintains database queries for ad hoc reporting used in complex conceptual analyses for all departments within Network Operations and for external departments such as Finance (HCE) and IT
  • Develops systematic reporting processes and procedures to ensure timely delivery of weekly, monthly, quarterly, annual and ad hoc reporting to management throughout the company and to Optum (metric reporting)
  • Develop network adequacy reports including GeoAccess data extracting and mapping, comparing to Medicare Adequacy standards, and applying to current network status to identify gaps in WellMed network
  • Develop credentialing reports, roster reporting, and all other adhoc provider reports needed
  • Delivers requirements, performs analysis, and evaluates downstream business, systems, process and / or organizational impacts
  • Advises the appropriate people on the implications of existing IT systems that can be applied to a problem. Identifies risks and issues, makes recommendations, and seeks approval on complex matters
  • Provides subject matter expertise, reporting support and operational support to internal business partners. Collaborate with Optum CDQI on project EQMS
  • Conducts focus group interviews, research initiatives and identifies best practice approaches. Evaluate workflows and develop tools to assist a variety of positions streamline their work to maximize efficiency
  • Will ensure compliance of X12 transactions by running them through EDIFECS, WEDI, SNIP level validator
  • Associate’s degree in a related field
  • 4 or more years related experience in operations reporting and analytic capacity
  • Proficient in SQL, Oracle, SSRS, ODBC, MS Access and MS Excel and / or equivalent data capture / reporting tools
96

MB Senior Operations Analyst Resume Examples & Samples

  • Strong technical aptitude and analytical skills
  • Demonstrated leadership and problem solving skills
  • Analyze root cause of exceptions found to determine if systemic or user issue
  • Research system functionality to determine and identify potential design, simplification and control improvements
  • Notify management of process gaps and deficiencies or opportunities for improvement in the form of written finding and recommendations
  • Understand and follow policies and procedures
  • Maintain an audit ready environment
  • Communicate impacts to business to support and initiate change control
  • Four year college degree or equivalent work experience
  • 3-5 years experience in Mortgage Operation environment, preferred
  • 1-3 years experience in performing Quality Control audits, preferred
  • Strong oral and written communications
  • Possess good analytical skills and problem solving capabilities
  • Accurate and detail oriented
97

Afatds / Senior Operations Analyst Resume Examples & Samples

  • Bachelors Degree with 6-10 years of relevant experience is required
  • A Masters Degree with 6 years of relevant experience is desired
  • Strong background with AFATDS expertise, Artillery Fire Control and battle management within a theater of operations
  • Prior experience working on previous Test and Evaluation Projects
98

Jico / Senior Operations Analyst Resume Examples & Samples

  • Bachelors Degree with 6-10 years of relevant experience is required.A Masters Degree with 6 years of relevant experience is desired
  • Strong research, writing skills and experience in TTP and/or joint/Service doctrine development
  • Strong background as Joint Interface Control Officer (JICO) in support of joint task force operations
  • Responsible for effecting planning and management of the joint tactical data link network within a theater of operations
99

Gwim Senior Operations Analyst Resume Examples & Samples

  • Excellent communication skills in order to effectively interface with business partners
  • Flexibility to work in an evolving environment as automation of processes and reorganization of process flows are implemented to achieve efficiencies
  • Strong organization skills and proven ability/experience in multi-tasking in order to maintain performance during peak times. Ability to produce quality work within tight timeframes
  • Basic knowledge of financial transaction processing
100

Task Manager / Senior Operations Analyst Resume Examples & Samples

  • Prior Intelligence planning experience in Target System Analysis (TSA), Target Development, and Intelligence Preparation of the Battlespace. and/or
  • Prior CCMD or JTF Plans experience with JOPPs, SAMS graduate. and/or
  • Prior strategic cyberspace planning experience at CCMD or JTF level
  • Recent experience serving at USSOCOM or USCENTCOM in Plans, Intel, or Cyber functional areas
101

Knowledge Manager / Senior Operations Analyst Resume Examples & Samples

  • Strong background in Knowledge Management principles, policy, activities, and procedures
  • Prior experience working in knowledge management, information management, and information architecture design and testing
  • Experience in development of DODAF
  • Experience at CCMD level J6, DOD CIO, DISA, and/or JITC
102

Senior Operations Analyst Resume Examples & Samples

  • Assist and support the Director, Business Delivery Services in maintaining excellent standards of customer service through the management and delivery of outsourced and in house underwriting support services
  • Assist and support the Director, Business Delivery Services in transitioning work to outsourcing partners by creating, developing and maintaining accurate process maps and supporting documentation; applying change controls and communicating process changes; building training materials and conducting training; providing post-implementation support; ensuring data integrity through quality control processes
  • Work closely with business customers to identify areas where process improvement and/or outsourcing can help them meet business goals. Act as a liaison between the business customers and our outsourcing partners
  • Handle a variety of underwriting support tasks for our business customers as required
  • To work as part of a team that is fanatically focused on delivering excellent standards of service and increased value for our business customers
  • Deliver excellent customer service
  • Observe, map and document ‘as is’ business processes. Understand our customer’s goals and objectives
  • Design ‘to be’ solutions to improve efficiency and reduce processing costs
  • Prepare process maps, procedure manuals and conduct training with outsourcing vendor. Work directly with internal business customers to build and review such materials as required
  • Ongoing assessment of training materials/process procedure manuals forms to ensure all current process steps are covered and accurately described
  • Maintain diplomatic internal and external communications
  • Resolve queries from the outsourcing vendor on behalf of the business. Become a subject matter expert
  • Assure that Quality Control reviews are completed and documented according to company standards. Inventory errors, perform root cause assessment and share results with outsourcing partner
  • Participate in monthly performance review calls with business. Help to resolve issues on behalf of the customer
  • Participate in weekly performance review calls with outsourcing vendor
  • A minimum of 3 to 5 years of P&C insurance experience is essential. P&C Insurance experience plus a bachelor’s degree is preferred
  • 3 to 5 years’ experience in Business Process Outsourcing and/or Business Process Engineering and/or as a Business Analyst is preferred
  • Able to deliver consistent work product in accordance with overall team objectives
  • Excellent written and verbal communication skills, including listening skills
  • Excellent interpersonal skills, including the ability to elicit information from business users and to accurately document same
  • Strong organizational skills with the ability to balance and prioritize competing demands
  • Team spirit, enthusiasm and ability to cooperate with others to accomplish goals
  • Comfortable working alone and in teams
  • Ability to travel
  • Experience in a paperless environment desired
  • Advanced working knowledge of MS Word, MS Excel, and MS Outlook
103

Gwim Senior Operations Analyst Resume Examples & Samples

  • Ensure proper trailing commission payouts to Financial Advisors for Mutual Funds and Alternative Investment products
  • Coordinate and manage compensation payments for mutual fund positions held direct at the Fund Companies and Transfer Agents
  • Respond to all trailing commission inquires sent to the Trailing Commission email box and/or received via the Trailing Commission hotline, including handling escalated items
  • Ensure Balanced Scorecard standards are met and team highlights are completed and communicated to Management
  • Ensure that procedural documentation and process maps are current and updated in SharePoint and Contingency Plans are updated and tested
  • Participate in audits (Merrill Lynch Corporate Audit, SAS 70 Audit (Deloitte & Touche LLP), Sarbanes-Oxley (FDS Finance), Mutual Fund Family Audits)
  • Contribute to change through the identification of inefficiencies and implementing process improvements
  • Provide training to new team members, support ongoing cross training and manage the alignment of Mutual Fund family relationships to team members
  • Lead projects and special assignments as needed
  • Work with business partners and product development on any new initiative involving Trailing Commissions
  • Excellent communication skills in order to effectively interface with business partners and Branch Office personnel
  • Previous Mutual Fund experience is a plus
104

Gwim Senior Operations Analyst Resume Examples & Samples

  • College Education - Bachelors Degree
  • Client focused, self-directed, team oriented environment
  • Must have good communication and organizational skills as well as strong time management and a proven track record of relationship building
  • Computer applications: Microsoft Office products
  • Completed 3-5 hours of Investing in You Training
  • Managed Products experience
  • Fees & Billing knowledge
  • Willingness to take on additional tasks
105

Gwim Senior Operations Analyst Resume Examples & Samples

  • Provide a high level of service, support, and responsiveness to internal business partners, Branch Office personnel, and communicate effectively with outside Financial Institutions
  • Responsible for making decisions on basic to complex operational situations or issues
  • Recognizing, researching and resolving problems, which can result in monetary or integrity loss to the firm and other financial institutions
  • Proactively identify and communicate continuous improvement opportunities and risk to the management team
  • Work with peers and management team to ensure all performance measurement targets are met
  • The required hours are 8:30 a.m. to 5:30 p.m. with overtime, as necessary
  • Ability to successfully manage relationships with Fund Companies
  • Ability to think analytically and apply skill set to manage reconciliations
  • 3 -5 Hours "Investing in you"
  • Ability to work well independently and under pressure
  • Solid understanding of Microsoft Office products
106

Gwim Senior Operations Analyst Resume Examples & Samples

  • Able to work under pressure on deliverable timeframes
  • Capable of working with limited supervision
  • Excellent follow-up and organizations skills
  • 3-5 hours of Investing in You Learning
  • Alternative Investments knowledge is highly desirable
107

Senior Operations Analyst Resume Examples & Samples

  • Working closely within a team of 5 associates, across locations
  • Identifying and mitigating risk within the team processes, as well as tracking and monitoring open/potential audit issues to ensure key deliverables and milestones are met
  • Processing key regulation Monitoring routines, ensuring they are adhered to, in line with regulatory requirements/bodies
  • Execution of the internal operational self-audit testing model CMS (Control Management System) performing quality assurance testing on the processes supported with Global Payment Operations
  • Supporting and participating in both internal and external audits
  • Experience within the Global Payment Operations area
  • Is able to effectively take an unpopular stand when necessary; encourages direct and tough debate
  • Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources
  • Broadly connects across all Risk types, Audit, Compliance, external stakeholders and Global Risk organization to drive execution
  • Risk management knowledge/exposure
  • Knowledgeable of regulatory environment, risk framework, policies & standards
108

Senior Operations Analyst Resume Examples & Samples

  • Solid background in Bank Operations
  • In depth risk awareness
  • Proficient PC skills
  • SLA driven
  • Must demonstrate the ability to build effective relationships with business partners
109

Senior Operations Analyst Resume Examples & Samples

  • Acting as the primary liaison with MFS Boston Trading and Global Investment Support, resolves trade discrepancies with brokers and reconciles differences between trust banks and MFS Boston’s accounting system
  • Coordinates the set up of new clients and Toshin funds among Boston, MIMkk Sales Team and the Trust Banks in Japan
  • Oversees the processing of daily notifications of Subscriptions and Redemptions for the Toshin Funds
  • Ensures the reconciliation of process for Toshin funds is completed in a timely and accurate manner
  • Oversees the inputting of daily transactions into the Japan specific institutional accounting system and ensure proper controls and procedures are being followed
  • Day to day contact with Trust Banks for all Japan separate accounts. Monthly reconciliation of cash and securities for the portfolios with Trust Banks
  • Responsible for the daily reporting of the portfolios managed by the Japan based investment team
110

Senior Operations Analyst Resume Examples & Samples

  • Cash and check processing and operations experience
  • Experience with development and management of process measurement or reporting
  • Ability to align interests across the enterprise and drive collaboration among groups
  • Ability to manage and prioritize multiple projects in a dynamic environment
  • Skilled in using Microsoft Word, PowerPoint, Excel, SharePoint
  • Proficient understanding of Vendor Vault Services reconciliation end to end process
  • Proficient in resolving all Vendor Vault Services issues
  • Exposure to VVS systems such as Resolve Check, ImageView, Content Navigator, iGL, BOSS/FAST, FDES, MEDL, TEBS, V3
  • SharePoint development and implementation knowledge
  • Leverages Six Sigma process improvement tools
  • Process improvement initiatives
111

Senior Operations Analyst Resume Examples & Samples

  • Intermediate abilities in Microsoft Excel, and PowerPoint
  • Strong analytical abilities leveraging Microsoft Excel
  • Previous forecasting experience
  • Previous experience within Customer Transaction Solutions operations
112

Gwim Senior Operations Analyst Resume Examples & Samples

  • Merrill Lynch One Investment Advisory Program (MLIAP)
  • Personal Investment Advisory (PIA)
  • Consults
  • ProTool Trading
  • Portfolio+ Trading
113

Senior Operations Analyst, Operations Resume Examples & Samples

  • Disable account as needed once we receive notification of a customer’s death
  • Review incoming documents and determine if all applicable documents have been received in good order
  • Communicate with Customer Service regarding any missing or incomplete documents we need to proceed
  • Make decisions for Estate processing based on research and prior experience
  • Work closely with Legal, Compliance, Principal Review departments for approval of certain documents required to complete estate processing
  • Any prior experience with Estate and/or Trust document review
  • Any prior experience with International Estate processing a plus but not required
  • Strong decision making and critical thinking competencies
  • Must be a dynamic and self-starting individual
  • Must possess the ability to work in a production-oriented environment & meet tight processing deadlines
  • Excellent organizational skills and prioritization techniques to adapt to changing priorities
  • Ability to work on multiple initiatives simultaneously
114

Senior Operations Analyst Resume Examples & Samples

  • Works with Program Management, Estimating and Operations personnel to establish budgets for proposals and for post-award performance measurement
  • Establishes detailed plans of labor and material budgets for use in statusing earned value and program performance reporting
  • Develops manufacturing and procurement schedules in support of program schedules
  • Creates management indicators and standardized reporting formats to accurately portray status and trends and to help in the early identification of manufacturing and material problems. Distributes reports to functional departments
  • Assists Program Finance, Program Management and Operations functional groups to resolve various issues including: discrepancies in requirements, scheduling conflicts, the cause of schedule and budget variance, etc
  • Develops procurement and manufacturing data into presentation format reported in Operations management reviews
  • Leads/participates in Operations management reviews
  • Analyzes and resolves current system issues and problems and assists in the implementation of system upgrades
  • Develops and conducts training of new reports, metrics, systems and/or processes
  • Develops comprehensive guidance for Associate Operations Analysts that establishes a basic understanding of departmental duties and requirements
115

Senior Operations Analyst Resume Examples & Samples

  • Minimum Bachelor Degree, preferably with operational experience; Knowledge of Investment products will be an advantage
  • Having 1-2 years of work experience in Financial and Investment Banking Operations
  • Must have knowledge and experience of Trade Settlements, Corporate Actions and Paid Income and Fee Reconciliations
  • MS Word and Excel is a must
116

Senior Operations Analyst Resume Examples & Samples

  • Builds partnership and collaborates with partners and teammates across the organization
  • Ability to work independently on small to medium projects and with the guidance of a more senior developer or manager on larger efforts
  • Proficient in Microsoft Office software (Word, Excel, PowerPoint)
  • Prior call center, fraud and claims experience a plus
  • Basic project management skills desired
  • Two or more years of technical writing experience preferred
117

Senior Operations Analyst Resume Examples & Samples

  • SAP Supply Chain Management (SCM)
  • SAP Business Objects Business Intelligence
  • Business process design, implementations & end user training
  • Strong analytical & problem solving skills
  • BA/BS in Accounting, Finance, Mathematics, Statistics, Supply Chain, Operations or similar areas
  • Conceptual understanding of supply, demand and logistics in a manufacturing environment
  • Proficiency in MS office suite
  • Excellent communication & interpersonal skill and ability to lead cross-functional initiatives
  • Creative individual with excellent analytical, problem solving skills with at least 3 years of experience in a Manufacturing environment
  • Detail oriented with exceptional ability to conduct research, determining data requirements and apply quantitative methods to analyze and solve complex business problems
  • Self-motivated and confident person who can easily adapt to change
  • High technical aptitude with ability to understand new tools, data and data storage structures
  • Experience in positions requiring the use of quantitative methods to analyze situations and solve business problems
118

Senior Operations Analyst Resume Examples & Samples

  • Establish best practices in areas of processing, capacity planning, and scheduling
  • Participate in advanced level projects for assigned applications or systems ensuring that production integrity is maintained throughout implementation
  • Serves as a point of escalation for all Operations Analysts assisting in complex solutions while providing valuable cross training
  • Investigates problems, responds to complex inquiries from customers and other regarding operational and/or procedural question
  • Facilitates critical event resolutions that may have financial impact to the business
  • Automates existing manual processes from end to end, including but not limited to cloud strategies, automation of application development, and helping to build strategies around DevOps. SME on specification and implementation documentation as well as reviewing and enhancing documentation for troubleshooting and resolution procedures for all levels of support
  • Create automated scripts & documentation for recurring tasks
  • Define & execute testing of new deployments
  • Associates degree with technical emphasis or equivalent work experience
119

Gwim Senior Operations Analyst Resume Examples & Samples

  • Prepare daily settlement of all loan activities between client accounts, lenders of record (BANA, MLBTC, MLIFI) and core lending system; submit wires via FPS as needed
  • Process all LMA ASAPs and related transactions are processed in compliance with Regulation W, and internal procedures
  • Update all procedures as needed to ensure they remain current at all times
  • Provide training as needed to new team members and be a resource to them
  • Support teammates with escalated calls from branch office when needed
  • Coordinate/develop updates to LMA Training Manuals
120

Senior Operations Analyst Resume Examples & Samples

  • Prepares monthly, quarterly and annual summary and detail reports of operational performance, revenue, recovery, and expense information
  • Provides information monthly and as needed to chair/director
  • Provides leadership for implementation and ongoing support of inventory systems
  • Ensures the master file is current, and supply expenses are aligned with case volume and revenue
  • Manages financial and operational integration of new facilities, and development of new business lines within existing facilities
  • Minimum three years progressively responsible experience in healthcare finance or project management, with significant experience in budgeting, financial analysis, reporting with multi-disciplinary organizational and operational structure and large hospital/physician provider organization and healthcare consulting
121

Senior Operations Analyst Resume Examples & Samples

  • Analytical leader that strives to identify operational gaps and systemic efficiencies by developing and maintaining reporting portfolio
  • Must be able to work independently with minimal supervision and with an appreciable amount of latitude
  • Strong analytical skills with the ability to collect, organize, analyze and present significant amounts of information from multiple data sources with attention to detail and accuracy
  • Good planning and project management skills with experience leading initiatives
  • Successful demonstration of ability to work cross-functionally with good communication skills and ability to interact with all levels of the organization
  • Must have strong application and functional systems knowledge (Tableau, Cognos, SQL, Excel, Access)
  • Possess a broad knowledge of business operations (principles, practices and procedures)
  • Working knowledge of Lean Principles and/or Six Sigma Techniques
  • Bachelor's degree or equivalent required. Minimum of three to five years professional experience required
  • Previous database management, Tableau/Cognos reporting experience strongly preferred
122

Senior Operations Analyst Resume Examples & Samples

  • Minimum one year customer service experience
  • Intermediate technical aptitude with the ability to multi-task toggling between multiple computer screens and systems
  • Proficient with MS Office Applications
  • Proven effective communication skills, written and verbal
  • Ability to analyze and resolve customer inquiries
  • Ability to provide a positive customer experience through creative solutions
  • Ability to seek solutions for customers in a fast-paced environment
  • Ability to work as a liaison with our business partners and professionally communicate errors and recommended solutions
  • Excellent written and verbal communication and problem-solving skills
  • Ability to adapt quickly to change
  • Proven ability to meet and exceed productivity and quality monitoring goals
  • Requires lifting a min of 20lbs
  • One year contact/customer center experience
  • Two or more years banking application knowledge
123

Senior Operations Analyst Resume Examples & Samples

  • Troubleshoot support requests for internal customers, resolving issues in a timely and professional manner
  • Escalate issues to next level as needed, working with appropriate resources until a resolution has been implemented
  • Providing end-user training
  • Provide recommendations for process and workflow improvements through applying working knowledge of the business
  • Work on small to medium size development requests including new document types, scanning projects and workflow solutions within OnBase
  • Strong Computer and technical literacy
  • Ability to follow structured checklists and escalate issues in a timely manner
  • Strong work values, dependability
  • Knowledge of Bank of America MBOD’s systems and processes
  • OnBase application experience
124

Senior Operations Analyst Resume Examples & Samples

  • Develops, maintains and create standard and ad hoc reports and tools using available and new reporting tools and data environments leveraging the team, and subject matter expert throughout McKesson Including key service and efficiency metrics provided to executive and field leadership, sales leadership and others
  • Analyze reporting results for trends and performs route cause analysis
  • Prepare written analysis and summarize results using graphical representations and professional formatting. Builds models, scenario tools, constructs forecasts and recommendations for strategic/tactical plans based on business data and market knowledge
  • 5+ years experience as a Reporting Analyst, Report Writer/Analyst and/or Data Analyst
  • 2+ years experience in distribution healthcare or other related industry
125

Gwim Senior Operations Analyst Resume Examples & Samples

  • Independent worker with minimal supervision while functioning collaboratively as a part of a larger team
  • Team player, ability to work cooperatively with various levels of associates (i.e.: operations, technology, peers, management, etc.) and embrace change with a positive approach
  • Must be proficient in Microsoft Office products (Excel, Word, Outlook etc.)
  • Experience navigating and presenting using WebEx
  • Tax background a plus
126

Senior Operations Analyst Resume Examples & Samples

  • The successful candidate will be responsible for the daily operation and support of the production and development CTI platforms (Genesys) and will interface with our telephony group on configuration items for multiple PBX types (Avaya, Aspect, etc.)
  • Development and maintenance of call flow routing strategies
  • Version upgrades, password changes and drive backups
  • CTI performance assessment via usage reports (generating and reviewing the reports)
  • Maintain an up to date knowledge of CTI hardware, software and development tools/techniques/best practices
  • Provide resolution of problems in an efficient and timely manner
  • Prepare all technical system and operational documentation
  • Some evening work will be required for after-hours upgrades and patch loads
  • Provide support in an after-hours on-call capacity in a rotating schedule (average 1 week per month)
  • Perform patch loads, antivirus and service pack updates
  • Expert level experience with Genesys CTI (architecture, implementation and support)
  • Hands-on Experience with IBM AIX and Windows environments required
  • Experience with Web Services, TDM and IP/SIP architectures an asset
  • Experience deploying and configuring applications on single/multiple servers and clusters
  • Ability to handle / organize multiple complex technical tasks simultaneously
  • Strong interpersonal skills and attention to detail
  • University or College Degree in Computer Science or equivalent
  • Experience with IVR and Speech Recognition an asset
127

Gwim Senior Operations Analyst Resume Examples & Samples

  • Resolve all front-end system rejects
  • Resolve Payroll and Loan Repayment file rejects
  • Research/resolve all share and cash discrepancies attributable to assigned transactions
  • Research and respond to inquiries regarding all assigned functions
  • Make sure all transactions are processed within the specific plan and IRS regulations
  • Goal oriented
  • Persistent with follow-up
  • Patience
  • Client focused
128

Senior Operations Analyst Resume Examples & Samples

  • Prior reporting experience in a Risk atmosphere
  • Proficient in Microsoft Office(Word, Excel, PowerPoint)
  • Prior experience Creating Spreadsheets and Presentation
  • Ability to work in a very detailed and efficient manner
  • Ability to manage concurrent activities
  • Ability to maintain objectivity in balancing bank risk with client needs and satisfaction
129

GDC Senior Operations Analyst Resume Examples & Samples

  • To create and deploy the internal management systems for the Operations and Resource management. To create the new reporting tools/system to be used for the GDC Internal operations and resource management keeping in view of the existing corporate tools/system
  • Responsible for the Resource Opportunity module. This will also include the suggestions/reports to the GDC Business partners on the current/future opportunities to ensure the presence of the GDC on the PS business
  • All GDC Fixed Fee P&L analysis will be the responsibility of the Operations analyst. This will include the collaboration of the solutions/Delivery managers for the specific projects
  • Responsible for all GDC system created Operations & Resource management reports. Strong reporting should be built for the management reviews which would be the basis for the management decisions
  • To come up with the new strategy of the GDC business engagement models. Providing suggestion/recommendations to the reporting manager, this will include T&M vs the Fixed fee model
  • To work with the GDC Operations and GMO team and prepare the GDC Blended rates model for the countries in PBA Home model
  • Capable of taking over the GDC Onshore tax model from the GMO team and sole GDC responsible and processing of the Tax accruals in PS books
  • Should work with the Business Operation team/Resource Management team and advice the GDC Business partner on the efficiency of the team’s processes and areas for improvement
  • Responsible for the OCS programs which are used by the PS and defining a strategic approach of moving from OCS to GDC resourcing with the PS
  • Provide input to PS managers for Bid reviews where Pakistan GDC consultants are to be used
  • OA will be responsible for the Resource Management Work. This will include the liaison with the delivery managers/ GDC Biz Ops/Resource management teams (GDC & PS) to make sure the consultants have been assigned correctly as per their engagement durations
  • To work with the GMO team and implement the Travel tracker application use across all GDC Centres
  • Take lead on process changes and improvements to the Operations Support structure
  • Minimum of 5 years’ experience of running an organization that is focused on driving growth through meeting business requirements by driving capability of the organization
  • Minimum of 10 years as an internal or external consultant with broad data warehouse and business intelligence exposure and experience in a variety of circumstances
  • Engineering, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience
  • Strong experience in areas such as people management, processes and operations
  • Understands, anticipates, and influences the strategic vision of the practice and implements practical action plans to attain it
  • Focuses on results and success, conveying a sense of urgency and driving issues to closure
  • Meets deadlines and produces high quality work
  • Must be passionate, self-motivated, results driven, and able to work with minimum supervision
  • Strong leadership skills; demonstrate the ability to positively influence a group of people
  • Influencing Decisions
  • Strategic and long term planning for business needs and major projects
130

Senior Operations Analyst Building Services Resume Examples & Samples

  • Leadership skills (often leading teams of people on a common goal - vendors and business partners)
  • Strong communication verbally as well as written (including presentation skills)
  • Technical and analytical skills (ability to use MS Office Suite including excel, access, powerpoint, etc.)
  • A Bachelor's Degree
  • 3 years of work experience
  • Strong Operations, Retail and/or field knowledge
131

Senior Operations Analyst Resume Examples & Samples

  • Monitor the effectiveness of the margin call process
  • Deal effectively with any late payment
  • Monitoring the smooth functioning of the systems
  • Deal with Member queries and assist Members in their use of the Clearing Systems. We expect staff to solve the question the Member should have asked, not simply the question they actually asked
  • Ensure that the Clearing House daily processes run smoothly (e.g. product expiry events, intraday margin calls, position transfers, corporate actions)
  • Projects- the Group has a significant amount of project work (as well as covering day to day)
  • Everyone is involved in projects to a greater/lesser extent. These can range from process improvements for the group to supporting regulatory change affecting numerous groups and members
  • Membership. Assist in Member on-boarding, training on ICE systems, Trading Members changing Clearers and general user support
  • Review and write procedures as requires
132

Senior Operations Analyst Resume Examples & Samples

  • The job holder will need to effectively manage and assimilate a variety of disparate data sources into a cohesive and accurate portrayal of operational performance including the facilitation of a robust data architecture to help key operation stakeholders in Collections
  • Evaluate and implement opportunities to improve MI timeliness and quality; Review BAU reporting structure
  • Identify opportunities to maximize business performance through better reporting and analysis
  • Promote Data Driven Value Management approach to decisioning
  • Constantly evaluate opportunities to improve MI quality
  • Create a suite of reporting that allows analysts to spot and maximize value adding opportunities, through proactive research into any variances in operational performance and identify underlying causes
  • Involvement in the development of Strategic and Performance Agenda for Operations
  • Clear, concise, effective communication of performance is necessary in order to present observations and recommendations in a logical, compelling and influential manner, which will ensure stakeholder understanding and action
  • Representative for Ops analytics at Business meetings, increasing awareness of the department
  • Working with stakeholders and colleagues to ensure all requirements are considered
133

Senior Operations Analyst Resume Examples & Samples

  • Identify appropriate resources and support needed to facilitate decisions to achieve optimal outcomes
  • Maintain employee/insured confidentiality
  • Performs in accordance with system-wide competencies/behaviors
  • Competence in Microsoft Office required, including Excel, Access, Word
  • Demonstrated experience in generating and analyzing reports is highly preferred
  • Previous experience in summarizing detailed reports is preferred
  • Strong experience utilizing SQL or Microsoft Access for reporting is highly preferred
  • Experience in government health insurance products is highly preferred
  • Previous health insurance experience is highly preferred
134

Senior Operations Analyst Resume Examples & Samples

  • Post-secondary education in Business, Economics, Engineering or Marketing
  • 2-4 years experience in the retail/wholesale grocery business would be an asset
  • Must be analytical and systems-oriented
  • Must be driven to improve processes and take initiative to highlight opportunities
  • Must be detail oriented and must be able to handle multiple priorities in a faced-paced environment
  • Must be capable of working in a team-oriented environment
  • Must have superior skills in Excel and PowerPoint
  • Advanced experienced writing SQL queries
  • Flexibility to work occasional weekends
135

Senior Operations Analyst Resume Examples & Samples

  • Conduct ad hoc analyses on specific areas of the operation
  • Develop recommendations to improve performance
  • Monitor results of warehouse operation improvement initiatives
136

Senior Operations Analyst Resume Examples & Samples

  • Position has responsibility for assisting management within Treasury Fulfillment Servicing & Operations to implement a more robust risk framework and quality assurance program
  • Candidate will actively review/test transactional activities to identify issues, trends, or errors and will compile results for integration into overall Enhanced Control program
  • Candidate will assist with maintaining accurate tracking of historical performance
  • Assess management and process controls for effectiveness at ensuring compliance with policies and procedures
  • Candidate will complete monthly testing of TFSO activities to ensure quality and adherence to applicable policy and regulation
  • Determine where new controls or improvements to existing controls should be deployed
  • Assess management and process controls for effectiveness at ensuring subservice compliance with policies and procedures
  • Develop and maintain effective partnership with business, compliance and risk teammates
  • Flexibility in working various schedules when required
137

Senior Operations Analyst Resume Examples & Samples

  • Manage database structures to include data elements required for reports (Productivity, Benchmarking and Trend Analysis) and format reports to present data most clearly and effectively
  • Manage and develop solutions to meet business needs and changes by compiling and reviewing information and data integrity, examining and evaluating existing systems and procedures, identifying alternate courses of action and developing tools and/or improvements. Verify raw data and runs queries
  • Formulate recommendations/options based upon analysis, data input from users, business unit management and other technical staff
  • Lead projects or enhancements to ensure functionality is developed in a way that complies with business requirements and established methodologies and practices including writing and maintaining documentation to describe program development, logic, changes and corrections
  • Understand engagement as it relates to internal and external business objectives and display customer service skills when interacting with customers providing subject matter expertise
  • Assist Reporting Analysts and customers with interpretation of reports and system functions. Assists in their growth and development
  • Maintain and develop daily/weekly/monthly/yearly property reporting while achieving processing and analysis deadlines to support report distribution
  • See “Performance Measurement Skills”
138

Mlsn AI Senior Operations Analyst Resume Examples & Samples

  • Knowledge of FDS Operations or specific background in supported products and services
  • Working Knowledge of Merrill Lynch Policies, Procedures, products and Account Types
  • Project management skills / experience
  • Knowledge of Microsoft Office products
  • Proven team player and leaderships skills
  • Complete 3-5 hrs of Investing in You Training
  • Bachelor Degree highly preferred
139

Gwim Senior Operations Analyst Resume Examples & Samples

  • Provide superior customer service to the branch office network (primary Financial Advisor) via incoming phone calls and email inquiries
  • Conduct research on tool / technical issues
  • Provide point-of-call resolution
  • Provide assistance with tools and calculators
  • Facilitate training sessions / tutorials to branch personnel
  • Partner with product owners / productivity consultants / technology during tool enhancements / roll-outs
  • Support / participate in ad hoc projects and product testing
  • Strong financial planning background, understanding of GWIM Operations, products tools, and Merrill Lynch systems
  • Technical adeptness, able to solve technical problems and act as a systems expert
  • Prior experience in the financial industry, as well as customer service experience in a call center environment is required, 2 years
  • Professional demeanor, demonstrating patience, composure and a client service attitude, and can adapt accordingly to all business conditions
  • Problem solving, analyze and determine resolutions for moderately complex problems and initiatives requiring exception handling and working with multiple operational and / or product specialists to resolve
  • Service adeptness, comprehend and empathize with client needs, devote time and effort to satisfy client’s requests
  • Decision making skills, thinking analytically, using good research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems
  • Flexibility and adeptness, handling multiple projects and daily tasks, adjust to a changing environment, adept to new approaches that improve overall work efficiency and effectiveness
  • Initiative, identify process improvements, demonstrates a self-starter behavior and a willingness to help others, and show potential to require minimal supervision
  • Communication skills, communicate effectively, both written and verbally. Tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
  • Teamwork, strong interpersonal skills and the ability to work in a team environment
  • Strong computer knowledge to instruct clients on how to navigate website
  • College background is preferred but not required
140

Gwim Senior Operations Analyst Resume Examples & Samples

  • Investigate suspicious online login events and detect unauthorized account access
  • Manually review "high" risk client entered trades prior to trade execution to identify fraudulent trading activity
  • Utilize proprietary tools to research and analyze suspicious site activities originating from fraudulent IP addresses
  • Assist BAC/ML threat management teams with responding to “Phishing” attacks against Merrill Lynch
  • Investigate security alerts received from Call Centers and Industry Consortium partners and mitigate potential online fraud risk Speak directly with clients, branch offices and operations support teams when fraud is suspected or detected in an account and complete all risk mitigation action steps
  • Provide status updates for "in progress" investigations to management and business partners
  • Strategically research fraud patterns to identify common trends and emerging threats
  • Participate in strategic projects and/or introduction of new initiatives focused on fraud prevention
  • Proficiency in Microsoft Office especially Excel, Word and Outlook
  • Ability to work independently with strong administrative/problem solving skills
  • Ability to multi-task in a highly visible fast-paced, team-oriented environment
  • Background in Client Privacy View (CPV), Siebel, Mainframe Screens and MyMerrill/ML Edge sites
  • Experience with Retirement Services
  • Experience in fraud mitigation or other risk related function
  • Flexibility: handling multiple projects and daily tasks; ability to adjust to changing business environment and adapt to new strategies and approaches
141

Gwim Senior Operations Analyst Resume Examples & Samples

  • High Level of knowledge in Department of Labor
  • Proven problem solving skills, adept to client service, flexible, adaptable, detail oriented and use policies and procedures accurately
  • Strong skills in delegating, prioritizing and time management
142

Senior Operations Analyst Resume Examples & Samples

  • Identifies project requirements by; analyzing operations; determining project scope; documenting results; preparing customer contracts
  • Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs
  • Verifies results by completing tests
  • Provides reference for customers by writing documentation; providing support and help
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed
143

Senior Operations Analyst Resume Examples & Samples

  • Support the daily Oracle international manual payments process, including Compliance
  • Review of invoices and TNE
  • Support monthly AP close process on Oracle for manual countries
  • Research of payment rejects or vendor issues causing payment delays
  • Review payment compliance for countries paid by local finance teams
  • Support testing as needed
  • Accounts Payable experience
  • Preferably prior knowledge of Ariba and Concur
  • Able to work as a team, or individual contributor when needed
  • Able to work in a fast paced deadline oriented environment
144

Gwim Senior Operations Analyst Resume Examples & Samples

  • College Degree required
  • Effective PC skills particularly MS Word, Excel, project management, and flowchart packages
  • System development or project management life cycle experience
  • Strong organizational skills and the ability to handle multiple tasks and deadlines simultaneously
  • Experience with bank deposits, money market funds, or UIT's
  • Complete 3-5 hours of Investing in You training
145

Senior Operations Analyst, Mission Control Resume Examples & Samples

  • Strong desire to learn and master complex contact center metrics, best practices and software systems
  • Fast learner who is driven to action and is never satisfied with the status quo
  • You are confident, self-driven, and competition excites and motivates you
  • Ability to work a flexible schedule based on business needs/ issues that arise (including some early mornings, evenings, weekends, and holidays)
  • Intermediate Excel Skills (e.g. vlookups, pivot tables, sumproduct functions, etc.)
  • Understanding of call center operations & metrics (AHT, Adherence, Occupancy, etc.)
  • Experience with analyzing, interpreting and summarizing complex data sets
  • Presentation skills / ability to build effective Power Point decks
  • Tableau & SQL experience are positive but not required
146

Senior Operations Analyst Resume Examples & Samples

  • High school diploma or GED required some college preferred
  • Perform replenishments of product to primary picking locations
  • Interact with Customer Service Representatives to perform order upgrades, cancellations, and order management
  • Manage and prioritize specialty shipments to include ups, zip express, same days, etc
  • Flexibility to support daily operational needs as needed
  • Applies knowledge and company policies to complete a variety of tasks
  • Works on assignments that are moderatly difficult requiring judgment in resolving issues
  • Works with limited supervision. Work occassionally involves review of output by work lead or supervisor
147

Senior Operations Analyst Resume Examples & Samples

  • Proficiency in Applications: IEX WFM; Agent WebStation; Visio; Avaya/CMS, Microsoft Office including Excel, PowerPoint, SharePoint
  • Strong independent decision making skills
  • Demonstrated ability to make decisions, adapt to change and recommend creative solutions
  • Analytical skills; complex problem solving skills; ability to lead “horizontally”; effective communication skills; self-motivated; ability to lead and manage multiple projects and initiatives. Ability to communicate across and up the organization
  • Must be able to work independently and is not afraid to make a decision and act on it
  • Excellent meeting facilitation and presentations skills a must
148

Gwim Senior Operations Analyst Resume Examples & Samples

  • ML Services and/or Operations experience
  • 1-2 yrs of Client Service Experience
  • Professional Demeanor: Ability to conduct self with patience, composure and appropriate attitude
  • Service Adeptness: Ability to comprehend, empathize and respond appropriately to client needs. Devotion of time and effort to satisfy client requests. Ability to identify potential negative consequences of client issues and quickly take action to prevent/minimize impact to client and firm
  • Problem Solving and Decision Making Skills: Ability to think analytically, using strong research skills, applying best practices and leveraging past experiences to resolve problems
  • Initiative: Willingness and ability to play an active role in identifying and implementing process improvements. Demonstration of a 'self-starter' attitude and a willingness to help others
  • Communication Skills: Ability to communicate effectively (both verbally and written), tailor communications to audience, and actively listen
  • Must display the ability to multi-task, handle complex situations, and have a 'team player' attitude but able to work independently as needed
149

Gwim Senior Operations Analyst Resume Examples & Samples

  • Monitoring and resolving time-sensitive equity and option order reject and exception queues
  • Processing non-market trade corrections, such as account number changes and commission adjustments
  • Researching and resolving email and wire inquiries as well as trade execution and price challenges
  • Fielding inbound phone call inquiries from branch office and Merrill Edge personnel regarding order entry, order status and trade corrections
  • Assisting with trade reconciliation to minimize and control market risk Root-cause analysis that leads to effective and value-added procedural changes and/or technology solutions
  • Minimum of 2 years industry related experience; understanding of equity and option markets
  • Excellent written and verbal communication and organizational skills
  • Client focused, self-directed, and able to function in a team oriented environment
  • Ability to research complex inquiries and respond in a clear and concise manner
  • Willingness to take on additional tasks and complete within deadlines
  • Problem solver who is comfortable making decisions, is adept to client service, detail oriented, and uses policies and procedures accurately
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Knowledge of proprietary applications such as BRIDGE, etc
  • FINRA Series 7 Licensed
  • College degree required, bachelor degree highly preferred
150

Gwim Senior Operations Analyst Resume Examples & Samples

  • Review each defect to ensure that all pertinent information is included in the defect
  • Investigate to determine if the issue is caused by user error or if a workaround is available for the issue
  • Investigate to determine if the issue was previously reported and to provide the resolution of the issue, if available
  • Obtain any pertinent information missing to enable the respective technology teams to investigate and resolve the issue
  • Once the defect is assigned to a technology team, ensure the requestor receives timely updates on the status of the issue resolution
  • Provide the resolution to the requestor and confirm the resolution resolves the reported issue in varying levels of technical terms
  • In cases where the resolution is dependent on a technology release, test the resolution in the testing environment and validate again in the production environment after the release
  • Works with Client Account Services (CAS), Retirement Distribution Services (RDS), PBIG and others to review requests related to Tier II escalation
  • Monitor the Production Support Inbox for incoming request
  • Handle Mass Deletion, Single Profile Deletion, Legacy, CP, EAO and other issues/platforms
  • Test defects and Regression Validations in Production/Release weekend
  • Formulate Communication Plans to reach out to the field, notifying of defects and resolutions
  • Knowledge of client and/or account data and systems used (such as KD, EAO, Client Profile)
  • Knowledge of ML Retail, Retirement, and Business accounts
  • Experience with Merrill Lynch applications and Client Data
  • Some weekend / afterhours work due to testing and releases
  • Excellent customer service/interpersonal skills
  • Risk and Audit mindset to see the overall impact based on the day-to-day processes
  • Proven leadership skills and experience
  • Ability to effectively execute and resolve escalated issues with urgency
  • Direct contact with branch office and senior management, especially related to sensitive issues
  • Strong problem resolution skills
  • Organized with the ability to prioritize
  • Existing knowledge of Enterprise Account Opening (EAO), Single Client Profile (SCP), Data Refresh Dashboard (DRD), Master Profile Data Governance (MP DGUI) and Legacy Mainframe (KD, PATH, DQ, LK, IK)
151

Senior Operations Analyst Resume Examples & Samples

  • Analyze data for Force/Load sizing
  • Partner with the Operations and OCC to meet all arrivals, commitments and operational metrics
  • Prepare presentations for Operations Review and as needed
  • Work with higher level management as well as Senior Leaders providing recommendations, guidance, and implementation of plans
  • Work with the national Regional Operations Staff & IT for system enhancements
  • Lead projects with hands-on analysis and modeling, drawing from a breadth of analytical methods to choose the right tool and right level of complexity appropriate to solving the business problem
  • Engage broadly with the organization to identify, prioritize, frame, and structure complex, ambiguous problems where advanced analytics projects or tools can have the biggest impact
  • Identify and communicate the challenges and opportunities that the group should be working on
  • Help define not just the analytical direction, but influence the direction of the associated work and affect change
152

Senior Operations Analyst Resume Examples & Samples

  • Support all phases for the Operational development and implementation of the Affordable Care Act (ACA) Support the development and implementation of the Health Insurance Exchange (HIX) system to support ACA implementation
  • Support all phases for the Operational development and implementation of LTSS policy and support the development and implementation of MA21 enhancements for LTSS populations
  • Participate in Business/IT JADs teaming with IT colleagues in HIX/MA21 system developments, enhancements and expansions
  • Review documents defining business and functional requirement specifications for HIX/MA21 development
  • Troubleshoot and resolve difficult HIX/MA21 systems issues, identify resolutions to systems shortfalls and define needed systems enhancements
153

Gwim Senior Operations Analyst Resume Examples & Samples

  • Review calls that are setup through NICE Interactive Analytics (IA) to gauge Voice of the Client (VOC), call trends, coaching /training needs and root cause analysis
  • Identify and report out to the leadership team on employee adherence to compliance
  • Complete review forms and document coaching opportunities
  • Partner closely with the LCOE section to recommend training and knowledge gaps
  • Limit exposure/risk through call listening and observations
  • Ensure compliance with call handling procedures
  • Candidate must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to client satisfaction and service ownership via observable call management behaviors. The GWIM Quality Analyst must be able to work in a fast paced environment and consistently demonstrate leadership behaviors. The interview process may require a presentation and writing sample
  • Candidate must have a minimum of “Meets” rating on mid-year performance review, be free of written warning within the last 90 days, and have a least 12 months of service at Bank of America Merrill Lynch. Also required is the ability to exceed in all six competencies listed below
  • Subject Matter Expert in Home Loans products and services
  • Subject Matter Expert in Compliance requirements
  • Excellent communication, analytical, verbal and written skills
  • Excellent interpersonal skills for motivation, persuasion and encouragement
  • Candidate must have a minimum of “Meets” rating on mid-year performance review, be free of written warning within the last 90 days, and have a least 12 months of service at Bank of America/Merrill Lynch
  • Previous experience servicing phone calls for Wealth Management clients
  • Be able to work in a fast paced environment
  • Previous banking and brokerage experience
  • Previous experience in Quality Analyst role
  • 1-2 years of experience servicing phone calls for GWIM clients
154

Senior Operations Analyst Resume Examples & Samples

  • Ability to develop strong relationships with internal teams (Support, IT, Sales and Operations)
  • Assist Compliance Manager with revenue related Compliance initiatives across GTM Americas
  • Delivering top quality usage and analytics reporting to support compliance, one-time billing and account planning
  • Maintaining reports that document both once off and recurring revenue
  • Respond to client inquiries in a timely, accurate manner by researching and advising, where necessary, content related licensing questions
  • Preparing client communications that outline overusage and our intention to bill
  • Maintaining an up to date view of each client’s contractual position in relation to the product
  • Ability to multi-task numerous projects and shift priorities as needs change
  • Ability to track and manage priority projects in conjunction with multiple departments and relay back to sales executives and clients
  • Ability to effectively track and monitor TR and third party data trials and follow up with the respective third parties and internal sales teams
  • Develop additional compliance reporting as needed
155

Senior Operations Analyst Resume Examples & Samples

  • Proficient in Microsoft Excel
  • TotalView experience
  • Flexible work schedule
  • Call center experience
  • Proficient in Microsoft Access, Genesys, SharePoint, or other database programs
  • Knowledge of Workforce Management systems such as, TotalView, Aspect, CME
  • Knowledge of systems that supported Frontline Units use such as, Synergy, EPIC, AS400, MSS, TSS, and TSYS
  • Experience with business continuity