Operations Senior Manager Resume Samples

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S Ward
595 Bettie Track
Los Angeles
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595 Bettie Track
Los Angeles
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Experience Experience
01/2015 present
Boston, MA
Business Operations Senior Manager
Boston, MA
Business Operations Senior Manager
01/2015 present
Boston, MA
Business Operations Senior Manager
01/2015 present
  • Manage day-to-day operations and staff for workflow pipeline, including, but not limited to scanning/OCRing, coding, blowback, ESI Processing, and building/populating databases
  • Determine best practices and re-engineer scanning, indexing, eDiscovery, and database construction and population workflows for efficiency and accuracy
  • Develop and enforce policies and procedures for processing workflows
  • Recommend and institute changes to documentation and SOPs
  • Answer technical questions from customers and staff on software and workflows
  • Assist with development of technical approaches for responses to RFPs
  • Provide level of effort for bids and new projects, including time and cost estimates
12/2007 12/2014
Phoenix, AZ
Risk Operations Senior Manager
Phoenix, AZ
Risk Operations Senior Manager
12/2007 12/2014
Phoenix, AZ
Risk Operations Senior Manager
12/2007 12/2014
  • Evaluate current market conditions and provide insight on trends/issues
  • Maintain summary dashboard of third party performance and understand performance, including SLA breaches
  • Monitor third party performance and SLA’s; either directly or through coordination with other Citi stakeholders
  • Review, assess and act on results of Risk Management Assessments/Analysis (including but not limited to: IS, COB, DPO, Export, Credit Risk, Country Risk, Financial Evaluations, etc.)
  • Own and lead remediation of any issues or gaps identified from ongoing monitoring
  • Define risk mitigation strategies and risk exceptions based on the business’ risk appetite
  • Provide Thought Leadership to drive supplier optimization and efficiencies
03/2001 11/2007
Boston, MA
Operations Senior Manager
Boston, MA
Operations Senior Manager
03/2001 11/2007
Boston, MA
Operations Senior Manager
03/2001 11/2007
  • Conducting line management for operations managers, including performance management and coaching (around 150 FTE)
  • Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals
  • This role manages the performance, functions and activities of the Manager(s) and department
  • Develop and provide recommendations to senior management to ensure a competitive market position that supports continued growth and our strategic objectives
  • Develop and manage all support staff working with Operations
  • Establish employee goals and conduct employee performance reviews. Oversee training and development of direct reports
  • Developing operational initiatives, benchmarks and metrics for standards of performance
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Central Michigan University
Bachelor’s Degree in Business
Skills Skills
  • Ability to work proficiently with Microsoft Word, Excel, Power Point & Access
  • Ability to manage numerous programs requiring attention to detail
  • Ability to be careful and thorough about detail
  • Excellent written and verbal communication skills
  • Working knowledge of HIPPA privacy and security rules
  • Ability to troubleshoot existing applications
  • Knowledge of production operations, change management and process organization
  • Excellent interpersonal and relationship building skills
  • Client advocates with strong customer service skills
  • Ability to function under pressure and meet deadline-oriented project demands as well as manage multiple initiatives
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Credit Operations Senior Manager Resume Examples & Samples

  • 6-10 years supervisory experience in operations environment
  • 1 plus years of credit/lending experience
  • 1 plus years Fraud Operations experience
  • Ability to accomplish work through influence / relationships
  • Ability to work in ambiguous situations to deliver results
  • High degree of individual initiative/self-motivation
  • Sound business judgment

O&t-credit Operations Senior Manager Resume Examples & Samples

  • Supervisory experience, strong managerial skills
  • Numerical analysisLeadership, ability to drive, motivate & organize teams
  • Control & risk assessment
  • Experience in Loan Underwriting and/or Risk Management

Omnichannel Operations Senior Manager Resume Examples & Samples

  • Partner in a cross-functional leadership team
  • Lead the planning and development of information application strategies for a functional business area
  • Oversee the planning, development, implementation and support of the functional area's tactical initiatives
  • Develop and maintain an integrated application portfolio that is reliable, scalable, responsive to business conditions, and supportive of the functional area's tactical initiatives
  • Minimum 7 years experience in a cross-functional eCommerce role
  • Extensive experience with global teams
  • Proven ability to partner across functions to develop and execute strategies; ability to collaborate very effectively with both business and technical teams
  • Ability to build and manage a global rollout team locally and remotely
  • Strong business acumen and quantitative and analytical problem solving skills
  • Understanding of all aspects of ecommerce business management
  • Leader and problem-solver; ability to create structure and provide direction in ambiguous environments; ability to perform in fast-paced, high-pressure settings
  • Excellent written and verbal communications; highly effective, globally adaptable interpersonal skills; strong formal presentation abilities
  • Passionate about international business and ecommerce
  • Ability to rapidly take on expanded responsibilities and broader role as project lifecycle evolves

Operations Senior Manager Resume Examples & Samples

  • Conducting line management for operations managers, including performance management and coaching (around 150 FTE)
  • Supporting hiring and training
  • Ensuring that the teams are using global standard policies, procedures and tools
  • Developing operational initiatives, benchmarks and metrics for standards of performance
  • Ensuring that the team operates within agreed business SLAs and confidentiality standards
  • Building and applying knowledge of money laundering processes across the team
  • Building relationships with key stakeholders on regional and global level

Operations Senior Manager Resume Examples & Samples

  • Ability to partner with products, technology and other operations functions in setting strategy and managing priorities
  • Provide oversight and guidance for specific regulatory change activities that impact the first line of defense
  • Partner with Operations department heads and/or other Banamex USA Senior/Middle Managers to develop projects/initiatives that enhance controls, change processes, improve the customer experience and/or reduce expenses
  • Proactively identify areas for improvement and implement enhancements to existing new account and account maintenance/processing processes
  • Lead and motivate a team to a set of common goals and objectives
  • Manage business readiness for adjusted and new operational processes (including reconciliation, testing strategy, data integrity, training plans, etc.)
  • Ability to analyze data in an efficient and effective manner and summarize concepts to senior management
  • Ensure appropriate discipline and rigor are applied to the management of operational controls and any required remediation is carried out in a comprehensive and timely manner

Operations Senior Manager Resume Examples & Samples

  • Plan, direct and coordinate the activities of the department. Plan and develop systems and procedures to improve the operating quality and efficiency of the department
  • Establish employee goals and conduct employee performance reviews. Oversee training and development of direct reports
  • Resolve escalated issues that cannot be handled by subordinates
  • Responsible for the consistent interpretation and execution of all policies and procedures within area managed. Handle day-to-day quality control for assigned area. Review the work of staff for adherence to applicable policies and procedures
  • Analyze and document business processes and problems. Develop solutions to enhance efficiencies. Drives business policy and procedure change management decisions through group to implementation
  • Accountability for group communication and various management reporting
  • Responsible for overseeing budget, succession planning, quality control, performance, and reporting for the assigned area
  • You will be a change agent and will utilize your strong communication skills to build collaborative relationships and positively influence change with all levels of management. You will interact extensively with senior leadership, department heads, supervisors, subject matter experts and production staff
  • Bachelor’s degree in business or related field preferred but not required
  • This position may include EE's who have completed the "mgmt trainee program" and do not have the previous years of experience. Additional experience would be accepted in lieu of education
  • Typically 7-10 years of previous management experience required
  • 7+ years financial services experience
  • Demonstrable knowledge of best-in-class approaches to workforce analytics
  • Leadership experience in building a team of workforce analysts
  • Ability to partner with internal and external stakeholders to drive results
  • Self-directed, motivated and eager to learn

Operations Senior Manager Resume Examples & Samples

  • Optimizing service levels for all customers in all channels
  • Driving process improvements utilizing robust analytics
  • Creating capacity optimization plans based on understanding of Retail and Commercial business strategy
  • Supporting the development of financial planning including driver analysis
  • Lead process improvement and optimization projects
  • Develop capacity models for each operating group and identify avenues to optimize capacity management
  • Drive Lending Services financial planning and strategy efforts with Shared Services Finance, Retail, C&IB and other LOB partners
  • Lead 3 rd party relationship development to drive down cost of operations via KPO
  • Identify key consumer behavior trends and preferences across channels and products to guide development of differentiated service, product offerings and customer experiences
  • Develop demand management of Lending Services Performance Management resources and ensure that resources are aligned to highest priority requirements
  • Execute complex, in-depth analyses of structured and unstructured data (internal and external) to derive process and customer insights
  • Partner with Marketing and Retail Assets in CLTV analytics to optimize originations efficiency, service levels and default planning
  • Translate analytical findings into persuasive business cases and gain organizational consensus on ROI of proposed projects
  • Bachelors degree in business or related field preferred but not required
  • MBA or Master’s Degree in Statistics, Economics, Mathematics, Industrial Engineering, Operations Research, or another related field of study
  • Minimum 5 years of banking experience, total 7-10 years of industry experience of which at least 3 years’ experience of leading a team of data scientists / consultants / analysts
  • Strong track record of analytically driven process improvement and an aptitude for rigorous, quantitative approach to problem solving
  • Exceptional ability to drive results through strong collaborating and influencing skills across all departments in a highly-matrixed environment
  • Solid knowledge of statistical modeling techniques such as linear regression, logistic regression, time series statistics, tree models, cluster analysis, non-linear programming
  • Extensive experience with SAS, R, SPSS; languages (SQL, Python, Sybase) and NoSQL technology (MongoDB)
  • Big data analytics (internal / external, structured / unstructured) experience a strong plus
  • Excellent communication skills – both oral and written as well as presentation skills a must
  • Strong business judgment, leadership and integrity
  • Solid people leadership experience: ability to build and leverage the capabilities of a high-performing team, as well as business partners across the bank

Operations Senior Manager Resume Examples & Samples

  • 7-10 years of previous management experience required
  • Prior operational management experience
  • Knowledge of production operations, change management and process organization
  • Excel (Microsoft Office Suite) experience

Resourcing & Operations Senior Manager Resume Examples & Samples

  • Proven Talent Management / Resourcing experience essential
  • Change management experience desirable
  • Business Management or Finance/Accounting desirable
  • Experience of analysing and presenting MI

Operations Senior Manager Resume Examples & Samples

  • Management of the operational units directly providing Receivables Management Operations products of PNC Bank at the Itasca (Chicago) site, and other sites across the footprint as assigned. In aggregate this position will have responsibility for more than 2,000,000 items processed per month with more than 200 employees
  • Direct all activities to ensure cost effective service deliverables, and client/service partner expectations are met
  • Maintain and promote an environment that encourages a continuous improvement culture fostering active employee engagement and development
  • Ensure personnel training and compliance with Bank policies, banking regulations and the Code of Ethics
  • Develop and provide recommendations to senior management to ensure a competitive market position that supports continued growth and our strategic objectives
  • May be assigned complex projects with potential for major impact/significance to the product, network, or multiple site locations
  • Bachelor's degree in Business or related field preferred
  • Would consider level of experience in lieu of education
  • Prior Treasury Management/Lockbox experience preferred
  • Experience successfully leading large teams across multiple sites with remote management preferred
  • Customer service / problem resolution experience, and the ability to empower employees at all levels of the organization to drive excellent performance

Salesforce Operations Senior Manager Resume Examples & Samples

  • Works closely with all business unit leadership and executives to conduct needs analysis, requirements gathering and act in an advisory capacity around business process in support of Salesforce ERP
  • Architects and alternately codes or oversees coding for implementation of custom solutions to support individual teams’ activities in relation to the wider company mission and business requirements
  • Engages in long term planning of Salesforce.com expansion and budget to ensure company needs are met in service of business plan and a diverse user community
  • Oversees Salesforce.com development and maintenance, as well as integrations of additional tools and systems to Salesforce.com
  • Motivates users and drives strong adoption of Salesforce platform tool to support organizational transactions resulting in better understanding of client base, revenue generation, new business leads and renewals
  • Implements plans for change management to support business expansion and growth
  • Sets standards for Salesforce and integrated systems data quality and integrity and enforces same
  • Oversees training of end-users to ensure consistent use of Salesforce.com and data
  • Evaluate and prioritize Salesforce.com initiatives; and plan release scheduling based on divisional and departmental needs
  • Supports partner model integrations with Salesforce.com and vendors to facilitate automation for product rollouts and processing of kit assets
  • Works closely with Salesforce.com account and customer success managers, to ensure maximum use of CRM
  • BA Degree
  • 5+ years of experience with Salesforce.com architecture, data management and ERP
  • 5+ years’ relevant technical and functional experience in business operations and analytics
  • Demonstrated advanced proficiency in reporting and analytics
  • Demonstrated knowledge of the software development process and of software design methodologies
  • Development experience of Salesforce platform: Visualforce, Apex, Force.com etc
  • Experience with Integration - Salesforce API, SOAP/REST
  • Applications administration and performance measurement
  • MS degree in Information Systems, Business Technology or related field
  • Excellent communication and written skills
  • Strong technical background and expertise in Salesforce coding
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
  • Strong leadership capabilities and a proven track record of working with all levels of end user stakeholders and executives
  • Experience with budgeting and resource allocation
  • Experience working within an education, high tech and/or software business field
  • Knowledge, interest and understanding of the K-12 education space
  • Experience in management of Salesforce operations support team and Salesforce ERP planning
  • Must be detail-oriented, with strong abilities to prioritize, multi-task, and perform effectively under pressure
  • Certifications: Salesforce.com Developer, Force.com Advanced Developer, Salesforce.com Administrator. Java, HTML experience preferred

Risk Operations Senior Manager Resume Examples & Samples

  • Gain thorough knowledge and understanding of Citi Third Party Risk Management requirements
  • Represent business leadership in coordinating third party risk requirements
  • Evaluate current market conditions and provide insight on trends/issues
  • Complete initial Risk Assessment for third party and reevaluate as required; identify any significant changes in relationship to trigger update of Risk Assessment
  • Create, carry out and maintain a Management Plan, as required
  • Verify third party’s compliance to required policies and controls
  • Develop, document and update Citi’s Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation activities to minimize risk to Citi
  • Interact with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate
  • Maintain summary dashboard of third party performance and understand performance, including SLA breaches
  • Monitor third party performance and SLA’s; either directly or through coordination with other Citi stakeholders
  • Maintain the list of SLAs/SOWs in Citi’s Contract Management System (eSourcing); working with Enterprise Supply Chain (ESC) organization if re-negotiations are required
  • Review, assess and act on results of Risk Management Assessments/Analysis (including but not limited to: IS, COB, DPO, Export, Credit Risk, Country Risk, Financial Evaluations, etc.)
  • Own and lead remediation of any issues or gaps identified from ongoing monitoring
  • Define risk mitigation strategies and risk exceptions based on the business’ risk appetite
  • Provide Thought Leadership to drive supplier optimization and efficiencies
  • Enhance productivity of third party service delivery and identify cost reduction opportunities from efficiency/alternative demand scenarios
  • As appropriate, interact with larger TPO community and/or ESC category leads for best practices sharing and coordination of services
  • Liaise with the ESC Third Party Utility, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the Utility
  • Draft and present succinct executive briefs; prepare and present high-level metrics to applicable Citi senior management and stakeholders
  • Serve as point of contact to ensure Third Party’s remediation of audit or exam issues is sufficient and escalate as necessary
  • Preferred Candidate with 10+ years of relevant experience in Supply Chain Management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company preferred
  • Demonstrates in depth business/product knowledge and services outsourcing
  • Experience in Supplier Chain Management and interacting with Suppliers’ management teams with the ability to exercise sound, timely and independent judgment
  • Exposure to regional / sector risk management teams and an understanding of the sensitivity of the dynamic relationships cross-sectors and regions
  • Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to senior management. Local language requirements as applicable

Risk Operations Senior Manager Resume Examples & Samples

  • Program Coordinator for three ICG Risk development initiatives
  • Coordinate training related aspects of ICG Risk VOE initiatives
  • Various ad hoc leadership and talent projects in the Risk organization
  • Work closely with ICG CRO and ICG Risk Governance Head and the Global Development Program team lead for Talent and Leadership Initiatives
  • Regular interactions with senior management, including CRO Leadership Team, ICG Business Leaders and senior MDs
  • Identify training and talent needs, create and develop initiatives and manage programs and projects
  • Conduct needs assessments to identify gaps and align needs across ICG Risk and potentially connect to greater Risk organization
  • Develop thorough understanding of ICG businesses, risk drivers and changes to the market environment
  • Select and schedule internal guests to speak at various training forums
  • Identify, create and categorize Risk training in support of Business as First Line of Defense
  • Coordinate all aspects of ICG Risk Mentoring Program: a global mentoring program with over 80 mentees/mentors
  • Coordinate ICG Risk Job Swap Initiative
  • Coordinate ICG Risk Cross Training Initiative
  • Coordinate ICG Risk Manager Training
  • Extensive understanding of entire Risk organization, including particular emphasis on ICG Risk
  • Gain broad strategic perspective and develop a thorough understanding of ICG businesses and top-level risk management of firm
  • Enhance market and product knowledge
  • Build on decision-making experience by listening and interacting with Heads of Business and Risk during weekly reviews of firm’s risk profile and business deep dives
  • Gain experience and expand organizational network by working with senior managers and leading workstreams with no formal reporting lines
  • Improve time-management and project planning skills through demanding requirements of accuracy and level of detail under time constraints
  • Working knowledge of Credit Risk, Market Risk, and Operational Risk. Knowledge of other Risk areas and limit structures a plus
  • Broad understanding of capital markets products
  • Strong analytical skills; ability to facilitate conclusions and determine the most effective way to capture issues from a senior manager’s perspective
  • Verbal & written. Active listening skills. Adapts style to varying audiences; communicates effectively with senior managers
  • Effective influencing and negotiating ability
  • Presentation skills – presents data and concepts clearly and concisely, within time limits

AML Operations Senior Manager Resume Examples & Samples

  • Demands the ability to work with resources at various levels of the organization ; program management experience and being able to understand business concepts
  • Ability to interact with Legal Councel, Global Investigation Unit, Finance, Audit groups
  • Resource capacity planning in conjunction with Cross Sector Operations across the regions (APAC, EMEA, NAM, Mexico) as well as Headcount Management (track and report headcount changes in various systems, monthly headcount reconciliation, maintain organizational charts). Coordinate approval process, recruiting and onboarding process of new hires
  • Preparation of business & internal client presentations. Internal coordination for senior management presentation and reporting ? data consolidation from various sources to arrive at the desired result
  • Preparation of Financial analytics for Area, Initiatives and Programs for periodic Management reviews
  • Monitor, track and improve various operational processes for the organization (e.g. BOW analysis, Budgeting, Metrics for the area, etc.)
  • In-depth understanding of 314a process
  • Must have strong problem solving skills, ability to operate independently, ability to communicate effectively to all levels of the organization
  • BA/BS or equivalent experience required
  • 7 + years of relevant experience
  • Proficiency with MS Word, Project, PowerPoint, and Excel is necessary, together with good basic business financials and technology operations
  • Familiarity with financial reporting tools would be particularly beneficial
  • Excellent written, communication, presentation and interpersonal skills, as well as project-oriented with the ability to multi-task
  • Ability to work with all levels of management and workforce
  • Exceptional general management and leadership skills, within a fast paced, business to business environment supplying operational support to our compliance managers
  • Outstanding relationship building and networking skills; comfortable managing expectations
  • Must be able to relate policies to BSA (Banks Secrecy Act), Patriot Act and other AML regulatory guidelines and standards

Division Operations Senior Manager Resume Examples & Samples

  • 7+ years related work experience required
  • Originations Management experience a must
  • Must have excellent planning / organizational, problem-solving, analytical, presentation, listening and oral/written communication skills, as well as general math skills, preferably with basic skills related to graphs, symbols, equations, etc
  • Advances computer skills and knowledge of business unit applications required
  • Must be able to maintain a high degree o f accuracy while being detailed oriented

IS Operations Senior Manager Resume Examples & Samples

  • Service delivery management for L1 Log Review & Change Reconciliation service catalog
  • Full management responsibility of L1 managed service team and assist with vendor relationship
  • Provide management of resource, budget and planning
  • Identify and present innovative and creative product solutions
  • Maintain service portfolio and service life cycle of all log review services
  • Act as BRM to identify the business & operational requirements based upon the business requirements & objectives
  • Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products
  • Coordinate and build strong working relations with stakeholders including; client/business, compliance, information security & engineering
  • Work with product managers to develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter
  • Monitor internal processes for efficiency and validity pre & post product launch/changes
  • Meet and maintain service levels as assigned by for various services, providing on going metrics and trending analysis
  • To meet expected reliability standards
  • Adhere to Corporate Compliance Policy across regions
  • Bachelors degree in business, marketing, engineering, science
  • Minimum eight years log review and compliance experience
  • Experience in product development, strategic planning, and implementation preferred
  • Advanced spreadsheet and numerical analysis skills: business cases, margin and cash flow analysis
  • Ability to write and deliver training courses and materials
  • Ability to exercise tact and good interpersonal skills
  • Group facilitation skills
  • Ability to be pro-active with a sense of urgency
  • Ability to read, understand and communicate technical documentation; and
  • Be a self-starter, a highly motivated person able to work in a fast paced environment that is continually changing

IS Operations Senior Manager Resume Examples & Samples

  • Certifications (CISSP, ITIL)
  • Knowledge of Security tools and hands-on experience with some of the following technologies is an added advantage
  • Provide Application Support Leadership for the Security Infrastructure and Applications
  • Capacity, performance and Stability reporting and Management
  • Provide Technical Mentoring
  • Lead Security assessment for the infrastructure associated the applications in scope
  • Leadership Skills to Document and do knowledge transfer to other team members
  • Be responsible to assess the risk and associated impact of all operational issues and change events and react quickly to escalate to technology management in a timely manner when required
  • Continuously keep the Knowledge Share repository up to date
  • Ability to work across all levels of the organization
  • Proven ability to work with demanding global partners within aggressive timelines; solid problem solving, analytical and technical abilities
  • Ability to work well with clients, both external and internal to HASI

Deposit / Treasury Operations Senior Manager Resume Examples & Samples

  • Manages the development and successful implementation of systems, processes and projects changes for the Banking Ops group
  • Should be adaptable and maintain flexibility in completing tasks in an ever changing workplace
  • Carries out complex initiatives involving multiple disciplines and/or ambiguous issues

Cbna-o&t-credit Operations Senior Manager Resume Examples & Samples

  • Oversees the detections, authorizations, merchant monitoring and other fraud operational functions outsourced to KL Center of Excellence (COE)
  • Also assists the Consumer Fraud Management Officer (CFMO) in managing various aspects of fraud including strategy, fraud risk assessments, ad hocs, projects and initiatives with the main drive to reduce fraud losses
  • Must be a college graduate with at least 5 years work experience in the fraud/risk industry or credit card/retail bank industry
  • With excellent oral and written communication skills (English and Filipino) and can interact with various stakeholders with ease and confidence
  • MS Office competency is essential
  • People manager and can work under minimal supervision

Business Operations Senior Manager Resume Examples & Samples

  • Collaborate closely with the sales teams, finance, legal, and internal IT development teams to define functional and timeline requirements of software tools and coordinate the individual projects to launch and post-launch support
  • Process and generate invoices and other required documentation for all Tesla energy customers, collaborate and support relevant departments to this end
  • Assist in design, implementation, and execution of key business processes and tools
  • Work with the Sales teams to continue to develop and streamline the sales pipeline management

SVP Operations Senior Manager Resume Examples & Samples

  • Deliver a current state assessment of fraud management controls, operating model and gaps at the country, region, and global level
  • Develop and drive a consistent go forward strategy for end to end fraud execution management
  • Consistently achieve aggressive business-defined performance indicators with urgency and commitment
  • Focus on service quality and client satisfaction
  • Identify new industry and vendor tools and is accountable for test/control and investment in new technology
  • Approve deployment and/or modification of risk mitigation policies
  • Partner with senior leaders in CCB Risk, Marketing and Business to drive solution that improve EBIT position for the business
  • Provide Fraud Risk Assessment for new Products, modifications to existing product or product program changes for the CCB
  • Ability to articulate Fraud trends, analysis, actions, and initiatives to Business Heads, regulators and Global Risk Managers
  • Serve as a role model in a culture of accountability, integrity and respect
  • Promote an environment of open communication
  • Represent CCB on Regional and Global project teams and critically evaluate current processes for improvement
  • 3 to 5 years of experience managing Product Policy, Risk Management, or Fraud Policy
  • Demonstrated Leadership skills
  • Outstanding interpersonal/relationship, multi-tasking and follow through skills
  • Proven relationship management skills with ability to influence others and foster sense of collaboration and urgency
  • Proven ability to transfer skill sets to others, meeting and defining business goals and objectives, directing strategy and achieving results
  • Must be strategically focused with ability to formulate tactical actions to achieve strategic goals
  • Thrives in fast-paced rapidly changing environment
  • 5+ Years Commercial bank experience preferred

Wholesale Risk Cross Operations Senior Manager Resume Examples & Samples

  • Bachelor’s degree or Equivalent work related experience
  • 7 or more years of experience in Financial Services Operations
  • 3 years of management and leadership experience
  • Ability to handle complex business situations, analyze issues, research problems and deliver action plans
  • Requires problem solving abilities and Strong financial analysis skills
  • Strong collaboration, persuasion, negotiating and relationship building skills
  • Proven ability to motivate and coach employees to take desired action
  • Proven ability to use data analytics, research, and testing methodologies to drive business
  • Demonstrated ability to lead and coach others to achieve desired results
  • Extensive knowledge of the business unit and related industry
  • Experience managing multiple tracks of work and provide subject matter expertise

Operations Senior Manager Resume Examples & Samples

  • Bachelor’s degree with 5-7 years of relevant experience and a proven track record with demonstrated advancement in leadership roles. Experience should cover multiple functions, preferably within a diversified financial services firm or financial services regulatory body and include extensive knowledge of policies and procedures in the client services business model
  • Series 7 license required or willing to obtain within 6 months of hire
  • The candidate will be driven to achieve results, thrive in a fast paced environment and be required to make decisions based on sound judgment with information at hand
  • The ability to convey issues credibly to internal and external stakeholders is a must
  • Ability to work with a team and to motivate others
  • Client-Focused: Consistently delivering high quality service with resilience and resourcefulness
  • Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm

Grpc Operations Senior Manager Resume Examples & Samples

  • Align expectations among stakeholders inside and outside of GRPC
  • Maintain calendar of briefings, meeting agendas and action logs for each to keep critical stakeholders informed and continue the process of change management and alignment within and between organizations
  • Ensure projects support GRPC goals and have objectives and measures upon which the project will be evaluated at its completion
  • Control programs
  • Maintain the templates and manage process to provide regular status reporting from Risk Management, and to identify/flag execution risks quickly enough for leadership to take corrective action
  • Work with investment management to ensure project spend is in-line with budget forecasting
  • Evaluate programs
  • Ensure that the program deliverables are on time, within budget and at the required level of quality
  • Evaluate program outcomes as established during the planning phase
  • 8+ years experience in risk management, product management, online retail, online payments, or marketplace management
  • Proven ability to work in a highly-matrixed environment, where constant change is the norm
  • Exceptional ability to self-manage, self-motivate and prioritize to be effective even in times of great ambiguity
  • Very results-driven / has a strong bias for action
  • Has the unique ability to build trusted relationships while still pushing for results
  • Active eBay user who is familiar with the eBay user experience
  • Ability to influence peers/managers and build consensus
  • Proven ability to identify and resolve systematic issues
  • Impeccable problem-solving skills and an appreciation for simple solutions
  • Laser-like attention to detail and ability to deliver results in fast-paced and dynamic environment
  • Excellent written and verbal communication skills, including the ability to present to all levels of internal audiences
  • Ability to effectively influence others, particularly in other organizations
  • Ability to travel as needed (no more than 25% of the time)

AML Operations Senior Manager Resume Examples & Samples

  • Control of all CBSU end-to-end processes, this includes, robustness of implementation of processes and initiatives including regulatory changes; working closely with the CBSU and the business in identifying, tracking and managing detailed corrective action plans; deep dive investigations and reviews; timely and effective escalation and communication of issues, and working closely with the Level 2 AML Compliance, Legal and Operational Risk Management functions
  • Manage Quality Assurance on all CBSU processes, and on selected branch AML related processes
  • Co-ordination and delivery of CBSU MIS
  • Work with Executive to drive a culture of “no surprises” and controls
  • Engage in process, system, regulatory projects and product initiatives to ensure that changes are robustly implemented and are compliant with Citigroup and regulatory standards
  • Co-ordinate all audits for CBSU: Regulators, internal audit, external audit, regional reviews
  • Drive strong audit outcomes including management awareness ratings (“IBAM”)
  • Manage detailed corrective actions, tackling issues at a root cause level, and working with business stakeholders and advisers to ensure actions are sufficient, timely and effective
  • Ensure departmental procedures are in line with corporate policy and legislative requirements
  • Manage departmental operational risk self-assessment and risk indicator reporting, including related governance (Controls Management Committee)
  • Perform targeted deep dive reviews to identify weaknesses and process improvement opportunities
  • Manage departmental security entitlements requirements
  • Conduct the Quality Control function within CBSU Team including Mantas AIR’s, HRAC & CDDs. Report findings, identify process failures and implement appropriate activity
  • Undertake quality assurance testing of supporting businesses that service CBSU under ICSAs
  • Support CBSU with AML related projects including attending meetings, reviewing BRDs & FRDs
  • Validation and sign-off of all CBSU procedures
  • Identify and escalate suspect activity to CBSU Management
  • Track and follow-up on control and compliance deliverables - compliance training, mandatory absence
  • Ensure that relevant policies and procedures are adhered to in conducting CDD, HRAC, HUB and Transaction Monitoring analyses
  • Deliver accurate and timely reporting and metrics
  • Deliver accurate and timely MCA and ARA requirements, represent CBSU at MCA and ARA
  • Report compliance concerns in an appropriate and timely fashion
  • Tertiary preferred
  • Min 10 years exposure to Banking and Finance
  • Controls / Operational / audit risk management experience highly valued
  • AML experience a strong advantage

Credit Operations Senior Manager Resume Examples & Samples

  • 1 plus years of credit/lending experience preferred
  • 1 plus years Fraud Operations experience preferred
  • High degree of individual initiative / self-motivation

Plant Operations Senior Manager Resume Examples & Samples

  • Identify and coordinate improvements in the operations area necessary to meet the variance commitments for the plant and flat cost targets. Ensure that costs gaps are identified, action plans are developed and adequate resources are allocated to meet all financial objectives
  • Drive overall Supply Chain capabilities by managing plant wide implementation of TPM, True Efficiency and team developmentwith specific emphasis on the AM and PM pillars
  • Achieve all Productivity, Quality, Cost, Delivery, Safety & Motivation KPI objectives
  • Provide a work environment which adheres to compliance/ regulatory guidelines, ensuring performance against objectives
  • Continually evaluate Business Unit capabilities, skills and resource alignment to ensure performance against objectives. Lead realignment and work redesign efforts as necessary to provide executional excellence
  • Fosters an environment of continuous improvement that meets or exceeds division expectations
  • Establish clear performance and behavioral expectations for all employees, provide feedback on results
  • Maintain an effective performance management process reviewing all direct report's progress against mid-year and annual plans and continually develop their effectiveness as leaders and technical practitioners, as well as providing opportunity for career development
  • Production and Maintenance skills will be heavily relied on to improve plant performance and TPM initiatives
  • Systematically lead the identification and elimination of losses resulting in improvements in costs, inventory, time and quality
  • Provide active and positive leadership in the effort to drive the cultural across the facility
  • Employee relations, regulatory requirements, operations, engineering methods and costing, Accounting, Statistics, Maintenance and Quality Assurance
  • Ability to manage multiple projects of varying priorities simultaneously
  • Ability to interface with plant personnel, outside contractors and different functional groups within the business units
  • Working knowledge of quality systems, finance, capital planning, project cost tracking and forecasting, economic justification analysis, statistical process control, and manufacturing management systems
  • Demonstrated leadership in safety & environmental compliance
  • Familiarity with TPM concepts, experience in implementing TPM initiatives across multiple teams is desired
  • Strong innovative external focus with excellent learning agility and proven ability to affect sustainable change
  • Must be very comfortable working in an ambiguous environment with little leadership and structure
  • Very strong influence management and communication skills, must be able to sell ideas and gain organizational buy-in
  • High levels of analytical and financial skills, ability to use data to identify and prioritize improvement opportunities and accurately assess financial impacts
  • Ability to communicate and influence at all levels of an organization, plant floor to Sr. Management
  • A sense of urgency that drives ability to effectively deliver results
  • Ability to travel up to 15% of time

Credit Operations Senior Manager Resume Examples & Samples

  • Shares responsibility for budget, influencing policy formulation and planning. This role will be instrumental in redesigning our Small Business Lending operations including policy and procedural updates, new hire onboarding and lending training
  • Serve as the primary Retail Partner Small Business contact for both relationship management and escalations reviews. Establish regular business cadence for results. Partner with peer Retail Partner Consumer OM to ensure proper portfolio management
  • Manages 6-8 teams of Credit Underwriters (in a call center setting) responsible for Consumer and Commercial credit card application processing
  • Maintains full ownership of Retail Partner Small Business capacity plan with shared responsibility for consumer acquisitions and line management capacity plans
  • Establish development evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing, employee training and development, etc
  • Teams are typically specialized and based on line of business or products and span of control
  • Evaluates complex and variable issues with significant departmental impact
  • With high degree of discretion and latitude, recommends and leads process improvements initiatives
  • Bachelor's degree or equivalent experience; MBA preferred
  • 5 -10 years supervisory experience in operations or call center environment
  • Demonstrated ability to influence in a highly matrixed organization
  • Ability to work in ambiguous situations to deliver aggressive business results
  • High degree of individual initiative / self motivation

Business Operations Senior Manager Resume Examples & Samples

  • Assist with development of technical approaches for responses to RFPs
  • Provide level of effort for bids and new projects, including time and cost estimates
  • Ensure deliverables go out on time, are accurate, and complete
  • Ensure billing is submitted timely and is complete and accurate
  • Ensure internal and external clients’ needs are met or exceeded
  • Provide documentation and develop training materials for staff
  • Review/approve staff time sheets
  • Interact with PAE Subcontracts, Contracts, and Corporate Resource entities (i.e., HR, Procurement, Billers, AP) to achieve other goals
  • Provide consultative technical support to Project Managers, as needed

MYS Ctsm KL AML Operations Senior Manager Resume Examples & Samples

  • Overseeing the day-to-day activities of the Regional Data Quality Team, including performance management and coaching
  • Drive data quality initiatives through analytical innovation such as predictive analytics and machine learning
  • Provide input to all Data Quality Management related initiatives, act as a single point of contact in AML Operations
  • Work closely with cross regional and functional teams on resolution of Data Quality issues
  • Ensure that the team are using global standard policies, procedures and tools
  • Develop innovation and operational initiatives, benchmarks and metrics for standards of performance
  • Implement integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance
  • Prepare management dashboard and metrics covering regional activities for senior management
  • Self-starter and organized and ability to work independently. Excellent attention to detail and follow-up skills
  • Strong analytical skills in data driven analysis
  • Cross industry data analytics application and knowledge is a plus
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Strong supervision and delegation abilities
  • Ability to interact with all levels of Citi management
  • Bachelor’s degree and/or equivalent workforce experience in Statistics, Data/Business Intelligence or Data Quality
  • Knowledge, Skills and/or Abilities
  • SQL Development experience
  • Knowledge of analytics/data science - Technical statistical and data algorithm
  • Technical proficiencies in Oracle/Database Reporting/VBA required
  • Extensive knowledge of relational databases such as Oracle, SQL Server and Data
  • Advanced database and SQL knowledge to develop queries and perform query performance tuning
  • Must have experience driving projects and managing deliverables
  • Comprehensive knowledge of Compliance, AML policy, Financial Services, Investment and Retail Banking products/services
  • Experience with MANTAS and/or Citi CMT is preferred
  • Ad hoc prototyping skills using multiple techniques to solve a myriad of business scenarios
  • Ability to adjust to changing focus and/or priority as well as the ability to successfully multi-task as needed and set priorities as needed
  • Mature, self-starting, self-motivating, and capable of making decisions independently

Operations Senior Manager, Digital Imaging Resume Examples & Samples

  • Develop and implement detailed Business Continuity Plans (BCP)
  • Analyze long-term capacity and capability needs and integrate those needs into the annual budget planning process
  • Ensure DIS meets all SLAs
  • Integrate customer feedback/data to identify and solve for complex imaging issues or opportunities
  • Management of local and remote teams; provide leadership, mentoring, training, development and performance management to operational and creative leaders
  • Experience in starting up new services, delivering productivity and automation improvements, on-time and within budget
  • Experience with multi-national companies, working with customers across the world
  • Demonstrated ability to hire and develop strong operations teams
  • Outstanding attention to detail; Exceptional problem solving & analytical skills
  • Ability to operate both strategically and tactically in a high-energy, fast-paced environment
  • Proven ability to utilize leading-edge technologies and LEAN/Six Sigma methodologies to drive improvement in operational processes

Accounting Operations Senior Manager Resume Examples & Samples

  • Ensuring CPRI complies with bank accounting and reconciliation policy and procedures
  • This individual is responsible for a complex operation and will work with business partners across CFG including Accounting, Finance, Product and Commercial Payment Operations Groups ensure accurate, effective reconciliation and reporting
  • Responsibilities are to develop and implement business plans, operational procedures and systems which supports the divisions long-term strategic objectives
  • Recommends and implements department policies and procedures
  • Ensures staff compliance with Accounting, Reconciliation and other bank policies
  • Creates and maintains a customer focused, risk averse operating model for areas of responsibility
  • Motivate, incent and reward desired behaviors by providing feedback and utilizing available reward and recognition programs
  • Ensure processing flows meet policy requirements while proposing and implementing efficiencies
  • Ensure CPRI is compliant with documented policies, procedures and financial reporting functions
  • This role will ensure the financial integrity of products and process are supported
  • Drive review and analysis of all CPRI reconciliation processing while leveraging bank system capabilities for efficiencies
  • Bachelor Degree in Accounting required
  • CPA preferred or CPA candidate preferred
  • 5 -10 years bank account reconciliation experience
  • In-depth understanding of CFG reconciliation policy
  • Experience and success with process improvement, efficiency and automation
  • Proven ability to negotiate with stakeholders to achieve process transformation
  • Experience with MS Office, Excel and Access Databases
  • Solid knowledge of accounting principles, CFG Accounting Reconciliation policies
  • Ability to assess accounting and reconciliation processes to improve efficiency through automation or consolidation of processes
  • Solid knowledge of bank applications such as CMOD, Oracle, Checkfree Frontier
  • Ability to actively participate in new and existing projects/initiatives
  • Ability to review procedures, processes and approve training programs
  • Deliver trending and analysis reporting on balance sheets for CPR Reconciliations
  • Identify key risk control points in the reconciliation process and collaborates with risk to ensure appropriate escalation implementation of action plans to address any gaps
  • Actively partner with key stakeholders within Corporate Accounting, Product and Operations to implement/modify reconciliation processes
  • Identify opportunities for change which will support business objectives

Technical Operations Senior Manager Resume Examples & Samples

  • This role requires approximately 150+ days travel annually (primarily to China). A successful candidate will have
  • Extensive experience operating and managing inside a manufacturing environment
  • An engineering or technology background (EE, ME, etc)
  • Proven capability of leading and being led in a large cross-functional team
  • Language skills (especially Mandarin) are a plus

Business Operations Senior Manager Resume Examples & Samples

  • Experience supporting competitive capture efforts, including price to win analysis, should cost analysis, and design to cost analysis
  • Experience on DFARs Earned Value program, in a lead capacity
  • Experience with proposal cost estimating / financial risk assessment, in a lead capacity
  • Demonstrated interpersonal and leadership skills
  • Demonstrated industry knowledge and operating experience
  • Effective in managing multiple projects simultaneously
  • Financial theory, modeling and analysis skills
  • Advanced level proficiency in Microsoft Office PowerPoint/Excel
  • Demonstrated Full Spectrum Leadership

Business Operations Senior Manager Resume Examples & Samples

  • Bachelors degree or above with minimum of 10 years experience in a related discipline such as Contracts, Estimating or Business Strategies
  • Demonstrated Leadership and Team player skills
  • Travel is required, at times on short notice and periodically for durations of greater than 2 weeks and could include both domestic and international travel
  • Understanding of Major FMS and Commercial Program contractual Formulation/Arrangements
  • Above average computer skills in the formulation of briefing charts and presentations
  • Demonstrated understanding and working knowledge of company and general financial principles
  • Ability to build effective internal and external customer relationships
  • Ability to work under stress and maintain deadlines

Field Operations Senior Manager Resume Examples & Samples

  • To provide expertise and oversight on all construction projects in UK, whilst being prepared to be temporarily based on site, particularly for major projects
  • To be accountable for construction performance, field work processes and practices covering field / construction operations including budget and cost management schedule and schedule management, reporting and forecasting
  • To recruit; develop; train; motivate and mentor field / construction personnel to ensure C&P’s requirements and objectives are achieved
  • To administer all construction and field operations, including the authority to allocate and manage field resources and, when required, direct field and jobsite operations consistent with laws, regulations and company and division policies, standards, contract agreements and project specific circumstances
  • To be responsible for project field and jobsite operations for projects and programs that include on-site owner’s engineer support, construction management, new or refurbishment Engineering; Procurement & Construction (Design & Build) activities and / or Construction only scopes
  • To develop and implement approved construction execution plans; programs, processes, systems, procedures and risk assessment / methodology,adapted to the size and complexity of the work being performed
  • To control and report their respective project budgets and costs and takes corrective action as necessary
  • To establish; develop and maintain relationships and a high level of trust and credibility with key Clients, JV partners, Stakeholders; Subcontractors and Project teams
  • To implement Safety; Health; Environment; Quality and Ethical Standards in the field
  • To ensure continuous improvements are implemented in the field and all lessons learnt are captured and appropriately shared back into the business
  • To support Project Managers to ensure their projects are delivered to the expectations of Clients, JV partners and Stakeholders

Infrastructure & Operations Senior Manager Resume Examples & Samples

  • End-to-end management of
  • Quality levels
  • Organizational changes
  • Monitoring and benchmarking employee roles and skills
  • Resource and capacity availability
  • Support systems and infrastructure
  • Building relationships with suppliers and partners
  • Full budget responsibility for Infrastructure budget including forecasting & budget planning
  • Responsibility for Primary & Disaster Recovery facilities
  • Responsibility for IT documentation, policies and procedures, and the team's compliance
  • Management of IT Assets, including purchase, implementation, ongoing support and disposal
  • Able to handle direct queries & discussion with ADP Clients (both internal and external)
  • On Call 24 x 7
  • Representation of GETS in local ExCom
  • Improving relationship and communication to business
  • Improving operational efficiencies
  • Process innovation
  • Standardization
  • Transformational change
  • Capacity utilization
  • Improvement of unit costs
  • Assist in leading the company towards higher quality focus, cost efficiency & customer satisfaction
  • Incorporate Change Management activities including stakeholder management, communication, enablement and securing executive support
  • Ownership for the ISAE 3402 IT Controls
  • Lead the UK IT organization which consists of 16 people (2 direct reports) in the following areas
  • Production/Operation support
  • Mainframe support
  • HCM product operation
  • Printing operations (outsourced until )
  • Network support
  • Desktop support
  • Manage resources effectively to ensure quality, consistency, cost effectiveness and excellence of service
  • Managed a team of engineers, set their objectives/priorities (MBO), enable competence development training and mentorship, conducted performance reviews, and developed the team into a high performing team
  • Engage with GETS Central teams to create and maintain a continuous improvement culture
  • High level of collaboration is required with corporate functions such as R&D, Implementation and as well as other business units and ESI Country Functional Leaders
  • ITIL (IT Infrastructure Library) understanding/foundation
  • Good knowledge of 3 tier WEB architecture, Ability to analyze Hardware & Software components and mutual interaction - It's a plus knowledge of Linux and Windows operating systems, Oracle DB, Mainframe and application server J2EE compliant
  • Passion for quality and excellence with a relentless drive towards flawless execution
  • Proven track record in execution of initiatives with an excellent decision making skill set
  • Excellent time management, presentation and organizational skills
  • Experience in release planning and versioning - Release and Change Management process
  • Excellent planning and organizational skills with strong inter-personal communication skills
  • Must be able to influence multi-directional and non-linear relationships
  • Business Leadership: Creates and articulates a vision and inspires others to action. (Strategy and Planning- Results Accountability- Financial Management)
  • People Leadership: Focuses on Impactful Communication, Talent Building and Relationship Building to develop internal and external relationships required for success
  • Market Leadership: Drives a performance based culture that engages associates to achieve excellence (Client focus - Outside in Perspective - Bias for grow)
  • Bachelor's Degree in Engineering management, IT
  • 10+ years of IT project experience - project oversight, customer presentation
  • 10+ years of experience working as IT Manager
  • Strong track record leading a line organization of more than 10 employees
  • Extensive experience in designing, delivering, maintaining and operating infrastructure services

Site & Operations Senior Manager Resume Examples & Samples

  • To manage the Microbiology Canada business in accordance with corporate guidelines, policies and procedures
  • To lead and oversee the fulfillment of the groups Safety, Health and Environmental obligations within Canada in line with both Thermo Fisher requirements and wider Canadian legal requirements. To actively promote Health & Safety awareness of all other employees and contractors or third parties on site
  • To ensure that site is fully integrated within MBD and Thermo Fisher Scientific, processes, procedures, initiatives and culturally
  • To provide leadership to achieve continuous improvement in manufacturing cycle time, schedule realization and total cost productivity and drive cultural change to deliver this
  • To lead the Operations functions including Production, Planning, Distribution and Engineering with the objective of ensuring the efficient running of the supply chain and its continuous improvement through lean or Six Sigma methods as appropriate
  • To execute the strategic business plans. Translate business unit goals into department goals; ensure implementation of plans to achieve or exceed goals. Track progress toward goals and ensure prompt initiation of corrective actions
  • To support the preparation and delivery of business plans in conjunction with the sales, finance and other functions within MBD, ensuring that staffing, technical and support functions are adequate for the agreed output
  • To ensure that technical support for prepared media production and associated products is provided to the business
  • To maintain focus on customer service (internal and external) and ensure that customer needs are constantly reviewed and serviced
  • To define appropriate equipment, facilities, headcount and costs for new product manufacture or significant up-grades of current product ranges
  • To build, develop and manage leadership team capable of carrying out needed operational strategies and employment development activities
  • To support the preparation of Operations budgets and business plans in conjunction with the sales channels and finance division, ensuring that staffing, technical and support functions are adequate for the agreed output. Deliver against the Operations business plan once this has been has been authorized
  • To work successfully within the matrix organizational structure to ensure that the Canada site delivers its objectives
  • To manage Operations Capital Project and Revenue budgets
  • Bachelors degree within a scientific, technical or manufacturing discipline. Additional business qualification preferred (e.g. MBA)
  • Minimum 10 years of overall business experience demonstrating clear progression, the ability to be part of a cross functional leadership team and success in various business situations, including

Risk Operations Senior Manager Resume Examples & Samples

  • Engage targeted Countries’ Senior Management (Legal, Tax and ESC Cluster Head) to initiate, plan and deploy Fieldglass Electronic Work Orders and Invoicing
  • Ensure Third Party Management compliance for the R&LS Preferred Supplier List. Liaison with Business Activity Owners as required
  • Initiate and manage Third Party Management Risk Assessments and Renewal process
  • Ensure Third Party Management compliance for the R&LS Inter-company services agreement
  • Ensure consistent implementation of plans aligned with the Citi Standard PM Methodology
  • Lead the Data Privacy program for R&LS which will include the intake of all Data Privacy submissions, data quality review and interaction with the DPO office, Ensure Cross Border Data Privacy compliance for R&LS Staffing Office Business’ processes and systems
  • Oversee and drive the Annual Risk Assessment (ARA) process and quarterly Manager’s Control Assessment
  • Bring together the appropriate stakeholders (within HR/Business/Legal/Tax & Finance) to facilitate strategic discussions on projects and programs
  • Identify opportunity areas on projects to bring additional value add to internal sectors and stakeholder’s i.e.. HRCC/Finance/Legal/Business
  • Proactively liaise with regional counterparts and keep abreast with industry standards and emerging risks for the R&LS Staffing Office
  • Work closely with the R&LS Internal Clients or Key Stakeholders, and various other teams, with focus on maintaining excellent service delivery and ensuring appropriate service control mechanisms are put in place for all projects and programs
  • Managing and delivering against key projects
  • Providing communication updates and reviews of all projects – providing status updates when required
  • Key interface to Citi Internal audit. Ensure all internal audits are well prepared for and managed effectively. Key participant in reviewing findings and responses
  • 7-10 years of experience professional experience in DPO/CBDC, risk & control and third party management
  • Experience in implementation, execution, quality management of risk and control programs. Experience working with Internal and External Auditors a plus
  • Demonstrated leader with knowledge and experience in CBDC/DPO and Risk & Control management policies and standards
  • Demonstrated ability to lead global efforts and manage team members in a matrix environment
  • Willing to be an individual contributor as well as lead. Very strong work ethic, results oriented
  • Excellent problem solving skills. Ability to see the big pictures with high attention to critical details
  • Demonstrated ability to develop and implement strategy and process improvement initiatives
  • Ability to present a balanced view of Risk Management to key stakeholders and R&LS Senior leadership
  • Strong Excel, PowerPoint and written and verbal communication skills. Experience with CASP, CASP +, iCAPS, CitiRisk, COBTRAC, CBAT, eSourcing, and TPRAP a huge plus
  • BA/BA required

Operations Senior Manager Resume Examples & Samples

  • Manages staff administration, including Permanent or Temporary employee staffing models, recruiting, performance management, salary administration, with oversight of exempt and non-exempt staff
  • Ensures adherence to departmental budget
  • Determines and maintains appropriate organizational structure and staffing levels, achieves production goals and financial goals, and coordinates with other operational departments as needed
  • Provides training, coaching, mentoring to staff as appropriate and provide development opportunities to meet the organization’s future needs
  • Acts as an escalation point for teams, supporting all customers to ensure a high level of customer satisfaction
  • Prepares, produces, and delivers numerous management reports on a daily, weekly, or monthly frequency
  • Supports and administers various departmental and corporate policies consistent with the company’s core values and philosophies
  • Ability to perform well in team environment, with staff at all levels, to achieve business goals
  • Ability to troubleshoot existing applications
  • Working knowledge of HIPPA privacy and security rules
  • Bachelors degree or equivalent work experience required
  • Health care related certifications preferred, technical certifications preferred
  • >8 yrs related work experience with >5 yrs in a supervising role. Health care background preferred, technical experience preferred

Claims Operations Senior Manager Resume Examples & Samples

  • Manages claims operations to ensure quality service, accurate and timely claims payment is achieved and consistently maintained
  • Monitors inventory/backlog, performance management, production standards and quality of results in aspects of claims adjudication, reprocessing, reconciliations and audits
  • Attends provider joint operation committees. Participates in all appropriate team and task forces meetings and workgroups
  • Problem solves difficult claims issues, creating solid resolutions including dealing with sensitive subjects
  • Works with Compliance, Clinical Services, HP IS, Network Development, as necessary, to ensure accurate, timely payment of claims
  • Hires, develops, mentors staff in all aspects of claim processing, and orients staff to overall health plan operations. Establishes standards, develops incentive plans and manages performance of Claims Department staff
  • Maintains personal continuing education as appropriate to keep current on all aspects of claims processing. Educations maybe through AHCCCS correspondence, meetings, internet sites, as well as other professional publications and education meetings as necessary
  • Prepares and monitors annual operating budget for Claims Operations Department. Responsible for operating within projected annual budget. Make recommendations for staffing levels, salaries, promotions, as well as operating and capital needs to ensure a fully functioning department

IT Operations Senior Manager Resume Examples & Samples

  • Strong and proven leadership qualities
  • People and project management skills
  • Strong Technologist
  • Avaya Product knowledge a must
  • Knowledge of Avaya’s Connectivity and monitoring tools a plus
  • 5 - 10 Years of Experience
  • li-post

Credit Operations Senior Manager Resume Examples & Samples

  • Manage department budget, analyze expense items to identify productivity/reengineering saves opportunity and provide MIS report for management review
  • Support full productivity and performance MIS generation, as well as regional reporting for Credit Initiation and Collection functions
  • Coordinate and interact both internally and externally to drive different business initiatives and strategy for country business growth and ongoing efficiency improvement
  • Provide technical support in maintaining robust system operation including dialer management, CACS parm/queue maintenance and CI processing platform enhancement, etc
  • Assume project leadership role to drive implementation of ongoing GC functionalities roll-out, as well as various strategic initiatives at regional and global level
  • Supervise a team of processing support staff to handle day-to-day credit processing and loan ops activities to grow the bank/businesses with compliance to Citi policies and regulatory requirements
  • Participate in country/regional discussions with business partners and stakeholders to implement new products or services, process change or strengthened controls to optimize processing efficiency and operational robustness of loan ops functions
  • Act as Credit Ops focal point to coordinate and consolidate timely completion of monthly QAF and quarterly MCA, also follow up and ensure timely resolution of issues and CAPS closure for Credit Ops
  • Assume the role of Third Party Officer for collection vendors of Credit Operations
  • 5+ years in banking or related field; knowledge of Collection and CI processes and systems, as well as risk management policies with related operations and execution experience is a plus
  • Strong leadership with exceptional execution capability to drive business initiatives and projects
  • Possess developed and skilled communication to interface with various levels of management in global, region and also country business users across all functions
  • Able to foster teamwork and motivate team momentum to meet with business needs and forward compatible directives
  • Able to handle multitasking and work under pressure

Operations Senior Manager Resume Examples & Samples

  • Budget and Fiscal Management of Program
  • Enforce daily service objective performance goal of 95% - 100%
  • Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals
  • Manage and monitor project start-up, assessing needs, design and development
  • Oversee and review the daily IT process to ensure that results are reported accurately
  • Monitor and report on project and program results
  • Maintain effective levels of communication at all levels of all pertinent information, to include corporate and/or client objectives, performance outcomes and expectations, etc
  • Bachelor’s degree required or related equivalent experience
  • Extensive experience in project management and operations management in a customer service or call center environment
  • Client advocates with strong customer service skills
  • Ability to manage numerous programs requiring attention to detail

Business Operations Senior Manager Resume Examples & Samples

  • Experience with Earned Value (EV) concepts and their application on a large DoD program
  • Knowledge of Program Management principles and requirements
  • Proven abilities to effectively interact with customers
  • Proven abilities to effectively lead, motivate, and mentor a cross functional team
  • Working knowledge of Earned Value command media to include Earned Value processes, Program Performance Management Process (PPMP), and Program Performance Management Directive (PPMD)
  • Knowledgeable of cost segregation systems including SAP, and financial management toolsets including CostView, wInsite, etc
  • Hands-on familiarity with EV metrics reports and data structures
  • Demonstrated ability to manage many projects/tasks at one time
  • Ability to effectively communicate, both written and oral

Access & Reimbursement Operations Senior Manager Resume Examples & Samples

  • Coordinate with the Global Strategic Sourcing organization and Access Marketing to lead vendor selection processes, and develop, negotiate, and implement win-win contractual relationships with selected Access and Reimbursement partners
  • Work with Access Marketing and selected Access and Reimbursement partners to ensure execution of services meets Amgen stated business objectives
  • Participate in contract/Statement of Work (SOW) design and negotiation
  • Identify opportunities to advance Amgen US Value and Access strategies, whether they be process or automation enhancements that enhance services and/or reduce costs
  • Strategic planning for the future (i.e. Evaluating automation efforts, Patient benefit calls, next injection reminders, medical policy communication, field reimbursement coordination, and future potential products (i.e., instant on-line verification), giving guidance to brand and RAV functions on services, service enhancements, and the costs of approaches
  • Work with Access Marketing resources and outsource partners to forecast monthly volume and ensure that partners are adequately staffed and ready to meet service objectives
  • Partner performance management and reporting (including financial tracking to plan)
  • Work with internal partners to ensure all work products meet Amgen legal, regulatory, and compliance standards
  • Material Approval and Compliance (MAC) process participation and adherence
  • Collaborate with internal and external partners to provide guidance to budgeting process and to report on performance to budget
  • Produce budgets for assigned vendor engagements, leveraging vendor data and internal data (patient growth, unit sales, etc) and reporting on budgetary status, and projecting future activity and outside expense based on projected program activity
  • Approval of field process exceptions and outsource partner invoices
  • Work with the field to address any call center questions or concerns, and optimize core field reporting or provider resources
  • Provide key indicator reporting on the effectiveness of partners and drive/participate in weekly, monthly, quarterly, and annual business reviews
  • Manage implementation of Medical Benefit Policies
  • Execute field resources (i.e. De-Identified SOB via iPad, De-Identified Patient IV Reports, etc)
  • Administrate Co-Pay Programs, as well as Field and Telephonic nursing program(s)
  • Doctorate degree and 2 years of Biopharmaceutical Marketing or Access and Reimbursement experience, OR
  • Master’s degree and 4 years of Biopharmaceutical Marketing or Access and Reimbursement experience, OR
  • Bachelor’s degree and 6 years of Biopharmaceutical Marketing or Access and Reimbursement experience, OR
  • Associate’s degree and 10 years of Biopharmaceutical Marketing or Access and Reimbursement experience OR
  • High school diploma / GED and 12 years of Biopharmaceutical Marketing or Access and Reimbursement experience
  • Call center / reimbursement hub management experience preferred, call center / reimbursement partner management, and/or consulting experience
  • Previous Access and Reimbursement experience from a program development, marketing, sales, or operational standpoint
  • Analytic experience – Microsoft Excel skills (ability to create and troubleshoot calculations)
  • Project management experience – ability to track complex projects and bring tasks to completion on time and within budget

Risk Operations Senior Manager Resume Examples & Samples

  • Point of escalation for team leaders / case managers, relationship management team and compliance for countries of responsibility
  • Ongoing management reporting to senior management within KYC Operations
  • Ensure knowledgeable staff and continuous development plans in place for team members
  • Oversight for the timely and accurate MIS reporting of processing / escalation metrics for department
  • Assist with coordination of periodic quality testing as required (MCA, CER, Peer reviews)
  • Ensure the spread of best practice and consistency of approach across KYC Operations in line with global requirements
  • Design, manage, and continuously optimise and improve processes of the KYC Operations group in accordance with global standards
  • Ability to work independently and under pressure to manage deadlines
  • Virtual /remote management
  • Excellent leadership and motivational skills
  • Proficient use of Microsoft Applications ( Word, Excel, Access, Powerpoint, Visio, Project )
  • Req Qualifications
  • 10-12+ years of professional work experience, with a significant component of this within financial services
  • Experience working within AML, KYC and/or in Business Risk a plus

Duck Creek Technologies IT Operations Senior Manager Resume Examples & Samples

  • Defining and implementing the security strategy for our On-Demand business: specifically, programs that will maintain and significantly reduce the risk of cyber-attacks and data breaches
  • Oversee the coordination of computer information security matters with, legal counsel, audit, business units, and external agencies, as appropriate
  • Coordinate the development and implementation of high-level security policies, practices, standards, and programs; including an enterprise-wide IT security education and awareness program with a focus on client data protection
  • Leads the response to security incidents, serving as primary IT contact point for information security matters that require coordination within the corporate IT organization as well as the external community
  • Proactively leading IT risk assessments, IT security and policy research, and then evaluating and overseeing the implementation of procedural and technical security measures for the Duck Creek network, applications, computing systems and mobile devices to protect Duck Creek’s information assets
  • Leads the communication of information security to Duck Creek’s stakeholders to assure compliance with IT security regulations and policies
  • Minimum of 7 years in IT Security related leadership role
  • Minimum of 2 years of experience in working with International Data
  • Bachelor's Degree in Computer Science, Business, Information Technology or related field
  • Must have Licensure, Certification & Registration - CISSP
  • Good financial acumen and financial analysis and diagnosis skills
  • Excellent leadership, communication (written and oral) and interpersonal skill

Production Operations Senior Manager Resume Examples & Samples

  • Strong production experience
  • SAP Knowledge
  • Experience working with Performance Management Teams, Knowledge of Lean Six Sigma, Previous leadership skills, Strong Teaming skills
  • Candidate must be able to obtain a secret clearance. Candidate must have at least an interim secret clearance prior to start
  • Experience working in Electronics Manufacturing
  • Experience working with RF/Microwave Manufacturing,
  • Knowledge of proposal preparation

Business Operations Senior Manager Resume Examples & Samples

  • Experience with Financial Planning and Analysis (FP&A)
  • Knowledge of Risk & Opportunities Management
  • Proven abilities to effectively interact with executive leadership and external customers
  • Working knowledge of Earned Value command media including Earned Value processes, Program Performance Management Process (PPMP), and Program Performance Management Directive (PPMD)
  • Working knowledge of Direct Commercial Sales (DCS) and United States Government (USG) contracting principles

Study Operations Senior Manager Resume Examples & Samples

  • Effectively manages, develops, tracks project timelines of nonclinical outsourced studies. Independently edits and reviews documents for consistency, completeness, and accuracy
  • Is operational lead in Pharmacology Sub Teams. Provides updates and contributes to the scientific study design
  • Independently supports multiple programs (SM, LM, ADC, and Research) with a strong understanding of disease indication, MOA, clinical strategy, and target profile
  • Leads non-project teams
  • Facilitates open communication. Leverages scientific knowledge and operational skills to impact study outcomes. Effectively negotiates under all circumstances. Partners with Tox/Path, PK, Research to drive strategy and contribute directly to the scientific impact of programs
  • Pre-emptively identifies issues and proposes multiple solutions. Appropriately escalates larger significant impact issues and provides solid recommendations and rationale for decisions
  • Understands dynamic global CRO landscape and able to consistently and proactively leverage business needs
  • Develops business expertise with respect to nonclinical outsourcing and GLP compliance
  • Presents at group, department and project team meetings
  • Provides support during regulatory inspections and internal functional group audits. Solid understanding of documents governing the inspection readiness
  • Recognized leader in the department

Deposit Operations Senior Manager Resume Examples & Samples

  • 8+ years of financial services/operations environment
  • 8+ years demonstrated leadership experience
  • Proven experience of successfully managing people and process
  • Ability to multi task and to function efficiently in a high paced deadline oriented environment
  • Ability to make sound decisions and implement actions

Systems Engineering & Operations Senior Manager Resume Examples & Samples

  • Responsible for all aspects of systems engineering and operations for the server platform running within Deloitte’s data centers. Includes Hardware, Virtualization, and Operating Systems
  • Responsible for the establishment and adoption of standards for systems include hardware builds, hyper-visor platforms, and Windows Operating Systems Standards
  • Leads multiple teams that execute the hands-on engineering tasks and daily operations (change and break/fix) to the environments
  • Establish a production operations center focused proactive tasks and metrics to insure the stability and availability of all systems in the data center
  • Transformation of the systems engineering and operations area into service provider mindsight focus on client satisfaction, metrics, and strong team based culture
  • Accountable for the capacity management and planning activities for the engineering and operations area, with responsibility oversite the lease asset management life cycle across the department
  • Partner with business and IT stakeholders to develop and drive data center server strategy, roadmaps, and product delivery with a structured approach
  • Bachelor’s degree in Computer Science, Business Information Systems or relevant experience and accomplishments
  • 10+ years of experience in the IT field
  • Strong experience with computer hardware especially HP blade systems, VMware and/or Hyper-V, and Windows O/S
  • Strong experience setting vision, building the team, and running infrastructure operations teams
  • Strong experience leading in a matrix organization with a high focus on teamwork
  • Proven track record of successfully adopting new technology at an enterprise-wide level
  • Experience leading delivery of managed IT services to enterprise customers
  • Exceptional communication skills and proven track record of presenting to executive-level leadership
  • Strong experience leading a technical team with the ability to lead people, provide direction, and set clear objectives
  • Knowledge of ITIL and standard Infrastructure Operations Processes for Incident, Problem, and Change Management
  • Excellent influencing and reasoning skills; good at conflict resolution and consensus building

MYS Ctsm Kl-aml Operations Senior Manager Resume Examples & Samples

  • Ensure seamless service delivery to our country AML and business stakeholders
  • Coordinate the hiring/recruitment requirements for the whole hub including the tracking of SLA as well as productivity management
  • Leading the regional feedback loop committee as well as coordination of all KYC feedback loop
  • Driving the change initiative on micro strategy (roll-out of new MIS tool)
  • Ensure seamless generation of monthly scorecards and Quality feedback form for the analysts
  • Be a part of the hub leadership team and participate in the definition and execution of strategy to move Citi APAC's AML M&I to best in class solution
  • System entitlements coordination and MIS change management initiative
  • AML Operations undertakes monitoring for GCG, GTS, CPB and IPB, that is all major business lines
  • AML monitoring and AML risk is specific to business lines, products and geographies
  • The Workforce planning Manager needs a good understanding of
  • Businesses' products and money laundering risks associated with them
  • Business model and strategies, particularly in relation to new products
  • Large complex change initiatives
  • Sensitivity to country commercial/expense pressures
  • Strong relationship with Regional Business/Functional heads, Global Compliance leads and Regulatory agencies
  • Seasoned judgment to get balance in risk effectiveness versus efficiency is a key skill needed for this role
  • 5+ years operations experience, exposure to workforce planning/coordination

MYS Ctsm KL KYC Operations Senior Manager Resume Examples & Samples

  • Act as Primary KYC BSU Contact point for APAC
  • Manage Team of 12 + staff supporting 7+ countries in accordance with globally consistent KYC BSU standards
  • Act as project lead for Dublin office for Global KYC BSU projects / quality initiatives as required

MYS Ctsm Kl-kyc Operations Senior Manager Resume Examples & Samples

  • Assist Operations Manager in maintaining a workforce with capability to execute flawlessly
  • Ensure knowledgeable staff and continuous development plans in place for Team(s)
  • Ensure that the key processing controls are maintained by team(s) within pre-requisite standards
  • Knowledge of AML policies and regulatory requirements
  • Leadership and Motivational skills
  • University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law

MYS Ctsm Kl-aml Operations Senior Manager Resume Examples & Samples

  • Operational oversight and leadership of 25 FTEs and ensuring highest levels of operational discipline within the team
  • Develop and groom existing team members to step into leadership positions and attract top talent in the industry
  • Execute on strategies to manage operational and regulatory risk. Represent AML Ops to country compliance and/or banking regulators
  • 5+ years operations experience, part of which should include direct people management exposure
  • Strongly Preferred: Knowledge of AML and Compliance matters
  • Involved in roll-out of strategic and change management initiatives

Business Operations Senior Manager Resume Examples & Samples

  • Analyzing the market, competition, technology and developments, in order to find new business opportunities with new product-market combinations within the business strategy
  • Definition of the product strategy and product plans and the translation into clear product specifications for the Services product development teams, in such a way that in short, mid and long term, a sound business result can be achieved
  • Prepare and plan, together with the sales channels, the market introduction of the new products, including promotion material and product information, in order to generate the largest impact in the market
  • Follow the business during the lifecycle of the product and to take corrective actions when needed, in order to generate the maximum profit contribution during the whole life cycle
  • Translates mid/long term developments in the market into future product plans and identifies the necessary key components for realizing future product ranges
  • Collects and analysis market information with regards to mid/long term market developments
  • Translates product strategies into general product plans (time horizon 3 years) and defines the future product portfolio changes
  • Ensures that product plans are integrated with planning of other disciplines such as R&D
  • Takes the lead in the definition of new product ranges
  • Manages the product portfolio
  • 10+ years of leading product marketing/product management in a B2B or B2C channel
  • Comprehensive familiarity with product lifecycle management (PLM), application development, secure SDLC, requirements, design, implementation and operation
  • Proven track-record in managing a successful managed service product portfolio in financial, retail or hospitality industries
  • Superior analytical and quantitative skills
  • Experience using data and metrics to test theories, confirm assumptions, and measure success
  • Expert knowledge of business process management and lean startup methodologies
  • Effective communicator and presenter across technical, business and C-level audiences
  • Four-year university degree or equivalent experience
  • IT Service Management – ITIL
  • Product Lifecycle Management
  • Process Management (Incident management – Problem management –Change management – configuration management – knowledge management)

Access & Reimbursement Operations Senior Manager Resume Examples & Samples

  • Analytic experience – Microsoft Excel skills, attention to detail
  • Communication skills – strong spoken and written communication skills to translate Amgen business requirements into operational programs at a partner operation, and ability to effectively navigate to win-win agreements across diverse internal and external partner groups
  • Understand the payer landscape (i.e. Commercial Plans, Medicare and Medicaid)

Business Operations Senior Manager Resume Examples & Samples

  • Minimum ten years of experience on complex aerospace programs or related business
  • Requires familiarity with accounting / financial practices, EVMS systems, government contracting, pricing/estimating techniques
  • Significant working knowledge of program Finance & Business Operations disciplines to include EVMS, funding, cost proposal development
  • Ability to obtain a Secret clearance
  • Business case analysis skills
  • Experience with large scale development programs

AT&T Operator Operations, Senior Manager Resume Examples & Samples

  • A self-starter and proactive leader willing to display initiative with common sense
  • Results-driven and committed to outcomes rather than output
  • Team-focused, with the ability to gain the personal support of others
  • Strong work-ethic and committed to quality
  • Disciplined, organized and methodical in approach to tasks and activities
  • Tactical & strategic approach to everything that you do
  • Ability to identify short-term goals as well as develop long-term strategic direction
  • Ability to interface & present to all levels of an organization including CIO, SVP, VP, Director, etc. – from all aspects including Product, Sales, Marketing, Engineering

Claims Operations Senior Manager Resume Examples & Samples

  • Bachelors Degree and 7 or more years of experience in the Claims and Customer Service area
  • Premium Waiver/LTD Experience
  • People management experience
  • Claim handling or related Customer services experience
  • Knowledge of Customer Services business process/system applications

Bank Operations Senior Manager Resume Examples & Samples

  • Requires a Bachelor's degree in Business, Finance or a related field and 6+ years experience in items processes, procedures, banking operations or directly related experience
  • Supervisory or management experience required,
  • Must have strong organizational, problem solving and communication skills, both verbal and written
  • Knowledge of, and capability to do the work of the group

Global Business Operations Senior Manager Resume Examples & Samples

  • Supervision of regional PMO teams (appx 6 people total) in a hub and spoke model- establishing priorities, staffing decisions, individual performance evaluation
  • Finance- work with Operations finance to establish load, cost, and recovery models to support the organizational unit. Track these throughout the year and take action\make recommendations in-order to achieve targets
  • Sales Pipeline and Revenue Tracking- Ensure that sales and revenue projections are supported by valid pipeline data. Track actual A&TS revenue throughout the year. Provide ongoing visibility to the leadership team in-order to better achieve targets
  • Reporting- general responsibility for putting in place robust management reporting throughout the organization
  • Staffing\Recruiting- across the organization, responsible for ensuring that resource utilization is tracked and that staffing and recruiting targets are aligned with sales targets and demand planning
  • Delivery Status- establish global delivery status tracking and reporting across the different services and driving quality initiatives down to the delivery organizations
  • Training and Onboarding- ensuring that delivery teams have materials and processes in place for onboarding and people development
  • Communications- ensure that a global communications plan is developed to bring together the different parts of the organization
  • Ad Hoc PMO- respond to changing priorities by providing leadership and guidance to the global PMO team
  • Minimum of 10 years of experience in project / program management including experience providing management information (metrics \ dashboards) to executive-level resources
  • Minimum of 5 years of experience leading a geographically dispersed team
  • Operational excellence background
  • Experience with operations annual planning efforts
  • Prior experience with BPO or automation delivery highly desirable
  • PMP or equivalent certification
  • Experience developing and implementing ongoing operational processes
  • Experience with financial concepts such as sales, revenue, and CCI
  • Excellent verbal and written communication skills / business writing skills, to be able to lead and drive discussions with Accenture Operations leadership regarding organization performance
  • Should be a good people person with ability to work collaboratively with various team members
  • Fluency in English, both written and verbal essential
  • Readiness to do 25% travel
  • Requires (and enjoys) flexible hours to coordinate global team and stakeholders

Loyalty Operations Senior Manager Resume Examples & Samples

  • Be the expert on InnerCircle online program as well as Siebel Loyalty functionality and capabilities. Daily management of InnerCircle online
  • Work closely with third party vendors to maximize InnerCircle online program effectiveness
  • Manage and execute programs content calendar by partnering with CI, Product, Promotions, Retail Operations, Social, PR and CRM to provide valuable content to our InnerCircle online members
  • Drive Insider business at rate greater than core business
  • Identify underutilized or configurable functionality that could benefit Sleep Number and realize Siebel Loyalty’s full potential
  • Understand the data as well as program structures
  • Extensive system testing when launching new programs and iterations
  • Ad Hoc loyalty analysis to identify gaps and provide feedback to CRM and IT teams, as needed
  • Partner with IT and vendors to integrate new loyalty programs and enhance existing capabilities
  • Partner with the Business Intelligence team to provide reporting related to loyalty programs
  • Define tier classes, tier rewards and program level attributes. Make changes to existing program when determined including: adding tiers, create reward product, create promotions, and associate a reward product to a tier, creating or deleting certificates
  • Work closely with Web team on InnerCircle functionality
  • Attend meetings with IT to prioritize systems issues as well as requested enhancements in regards to Siebel Loyalty
  • Be the liaison with order management, application support and the IT business analysts to prioritize enhancements and break/fixes. Assist Order management and Sales Operations with creating loyalty members, change certificate status or expiration date, delete or change a referral
  • 7+ years’ experience using complex data to problem solve. Understands complex information and applies logic
  • 7+ years’ experience using data to design tests and plans
  • Able to determine root causes of issues and motivate a solution via direct, indirect and cross- functional team members
  • Able to prioritize tasks, meet deadlines, and work independently in a fast-paced environment
  • Able to be flexible and handle multiple projects in an organized and timely manner
  • Excellent team building and collaboration skills
  • Strong able to work in cross functional teams
  • Able to turn ideas into action
  • Able to work under pressure and effectively manage stress
  • Demonstrated ability to respond appropriately and professionally to customers and colleagues
  • Advanced Proficiency with Microsoft Office Applications (i.e. Excel, Word, Outlook)
  • Familiarity with Siebel Loyalty, or loyalty systems, a plus
  • Preferred: Business/Advertising/Marketing or related field
  • Requires normal physical exertion within an office environment (i.e. sitting, computer and telephone use)
  • May require some travel based on business needs

Maps Data Operations, Senior Manager Resume Examples & Samples

  • A minimum of 15 years relevant experience of managing operations for a technical support organization or similar business
  • A demonstrated track record of managing a large multi-site global operations
  • Ability to develop strong and productive partnerships with a multitude of different parties both internally and externally
  • Global perspective and experience
  • Passionate about creating structure and processes that support the development of amazing work in a creative environment while simultaneously managing costs
  • Forward thinking and the ability to foster innovation and creativity, while also maintaining a clear sense of business objectives
  • Extraordinary communication and relationship skills, including the ability to collaborate cross-functionally both up and down within the organization
  • Effective at driving and managing change in and outside the organization
  • Ability to keep large and cross-functional teams focused on common goals and exceeding delivery expectations
  • Strong problem-solving skills and resourcefulness
  • Hyper efficient and productive with strong attention to detail
  • Ability to continuously re-prioritize and adapt to change
  • Ability to maintain composure under pressure
  • Proven strategic skills
  • Proven team leadership
  • Previous experience with vendor management and RFP process

IT Infrastructure Operations Senior Manager Resume Examples & Samples

  • Bachelor’s Degree and 18+ years of professional experience
  • ITIL® Intermediate Level Certification (or better)
  • Certified Project Management Professional Certification (Project Management Professional or PgMP)
  • Experience managing IT Infrastructure Engineering and Operations similar to this TO (200+ employees) and the contractor’s proposed solution to include Data Centers, Cloud provided IT solutions, WAN/LAN, and Server Support
  • Two or more years of experience managing a Network Operations Center of representative size and complexity as that of this TOR
  • Demonstrated experience making recommendations for leveraging network installations and reducing operation costs
  • Demonstrated experience operating and designing a network using routing protocols BGP, OSPF, EIGRP, Layer-3/-2 MPLS VPN, IPsec VPN. Understands BGP route reflectors, BGP peering and BGP regular expressions. Demonstrated experience with WAN Optimization appliances and with sophisticated tools for capacity planning and predicative analytics for bandwidth trending
  • Demonstrated experience with leveraging tools to manage router and switch configurations. In addition, experience with using tools to manage all critical router and switch functions