Cib-operations Manager Resume Samples
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Cib-operations Manager Resume Samples
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PK
P Kirlin
Prudence
Kirlin
92529 Dickinson Stream
Los Angeles
CA
+1 (555) 197 5746
92529 Dickinson Stream
Los Angeles
CA
Phone
p
+1 (555) 197 5746
Experience
Experience
Los Angeles, CA
Cib-operations Manager
Los Angeles, CA
Mosciski, Weimann and McGlynn
Los Angeles, CA
Cib-operations Manager
- Building and developing key relationships across the entire lifecycle of the delivery process from core tech to the SCPP team to the end user global community
- Identifying test tools or other efficiencies to assist in the manual testing process
- Interact regularly with global managers for the process
- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
- Develop and lead a team that is responsive to dynamic organizational and operational changes
- Defect management and Defects reviews
- Ensuring a tailored training plan is developed, deployed and tracked across key areas in partnership with the global training team
Detroit, MI
Cib Operations Manager Associate Mumbai
Detroit, MI
Connelly-Runolfsdottir
Detroit, MI
Cib Operations Manager Associate Mumbai
- Hours of Work / Shift - India daytime plus overlap with AUS/HK/United States
- Create executive presentations with updates around opportunities, challenges, risks and issues with defined solution for remediation
- Interacting with senior management, clients, and internal partners such as Technology, Sales, Product, and Market
- Manage key stakeholders and act as primary liaison to the Global Payment Strategy stakeholder community within Banking Operations and partner operating areas across the payment landscape to drive best in class controls both within the application and operations
- Attracting, developing, and retaining the best, most diverse talent
- Developing innovative solutions and cost-efficient processes
- Assist AVP in risk assessment for process and recommend /implement controls
present
Dallas, TX
Cib Operations Manager Associate Bangalore
Dallas, TX
Kemmer and Sons
present
Dallas, TX
Cib Operations Manager Associate Bangalore
present
- Assisting in documenting the operations procedure and providing training to the operations teams on the new functionalities
- Risk Management
- Work independently
- Working together with Product development, business solutions and technology teams to drive correct setup for the global liquidity management solution
- Leads and Provides expertise on functional projects and should participate in cross functional projects
- Monitor and report shift and site/ shift performance
- Develop/Maintains good relationships with Business Partner
Education
Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Arizona State University
Bachelor’s Degree in Finance
Skills
Skills
- Candidates should have strong analytical and problem-solving skills and excellent written and oral communication skills
- Strong self-starter with expert time and task management skill ability
- Strong organizational, interpersonal and management skills. Ability to effectively present verbal and written communications in a clear and concise manner
- Strong operational knowledge in banking / cash operations
- Demonstrates accountability and concern for quality of work
- Good Interpersonal skills to be able to communicate internally & externally and at all levels
- Proven ability to build strong business relationships within the site and across the business
- Strong written communication skills and ability to facilitate discussions
- Strong analytical ability and influencing skills
- Ability to work in a fast-paced environment
Read our complete resume writing guides
1
Cib-operations Manager Resume Examples & Samples
- 3+ Years of IT development experience
- 3+ years experience with .NET, C#, and JavaScript and strong working knowledge of .Net 3.5 and understanding of 4.0 framework
- Detailed understanding of N-Tier Development
- Strong experience with business and data layers (middle and backend)
- Strong experience using Oracle Database 9 or later, including PL/SQL
- Strong experience with Unix or Linux
- Strong understanding of different service protocols including HTTPHTTPS, XML, WSDL
- Experience with Team Foundation Studio a major plus
- Experience with Crystal Reports a plus
- Experience with MQ messaging a plus
- Experience with Java a plus
- Experience with CA-Autosys a plus
2
Cib-operations Manager Resume Examples & Samples
- Contributes to New Ideas and Methods
- Should Exercise significant independent judgment within the team to determine the best method for accomplishing work and achieving objectives
- Leads and Provides expertise on functional projects and should participate in cross functional projects
- Should provide mentoring and guidance to Senior Testers / Testers
- Act as an expert by providing direction and guidance to process improvements and establishing policies around testing methodologies and procedures
- Responsible for developing , applying, revising and maintaining quality standards
- Designs and Implements methods, procedures for inspecting, testing and evaluating the accuracy of the testing conducted
- Analyzes the errors and return reports for significant findings and conclusions
- Apply Subject Matter Expertise to resolve common and complex business issues and recommends appropriate alternatives
- Act as a Project leader providing direction to team activities and facilitates information validation and team decision making process
- Responsible for driving test design reviews
- Develop/Maintains good relationships with Business Partner
- Should analyze BRD, prepare UAT test estimates, test plan, and test schedules
- Defect management and Defects reviews
- Responsible for attending defect calls, project calls and effectively manage the project
- Ensure delivery of high quality test scripts
- Project efficiency and drive to completion within agreed timelines
- EOD Test Summary reports to be published to BP
- Applies Subject Matter Expertise to complex business issues and is regarded as SME
- Review of test cases and verification of the test cases
- Report of the review comments with the Test Manager
- Supervise the day to day work
- Timely escalation of critical issues to mgmt
- Directly supervise Team members and display high level staff Motivation, Commitment, Performance and Knowledge
- Expected to manage teams if required
- Contribute during 1-1 ones and appraisal by supplementing the observations
- Ensure MI’s are completed in time
- 2-4 years experience in Testing Domain with strong basics of testing (experience in Payments domain will be a added advantage)
- ISTQB certified (Essential)
- Strong Analytical & Interpretation skills required
- Highly organized & eye for details with the ability to work under diverse work groups and high pressure environment within tight deadlines
- Individual must be a self starter with the ability to handle multiple tasks at one time and motivate direct line team members
- Ability to effectively present information and respond to questions from groups of managers, clients, customers
- Flexible to work in shifts
3
Cib Operations Manager Associate Bangalore Resume Examples & Samples
- Masters Degree (e.g. CA, ICWA, and MBA) with 4 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years - Financial Operations Processing experience, with a higher vintage and strong team management experience in similar environment
- Strong Interpersonal skills to be able to communicate internally & externally and at all levels
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
- Proven ability to build strong business relationships within the site and across the business
- Ability to use creative problem solving techniques to solve business issues
- Strong PC, project management, and analytical skills
4
Cib Operations Manager Associate Mumbai Resume Examples & Samples
- Technical Skills-Candidate with Computer Science Background
- 7 – 10 years of overall experience and 4 years in automation tools (QTP preferred)
- Should have worked on Scripting/descriptive programming
- Experience on XML, VB, VBS
- Hand-on experience on developing Excel Macro or formula in VBA
- Strong UNIX/LINUX experience, including shell scripting – Preferred
- Framework Designing knowledge
- Strong hand-on experience in SQL statements
- Good hand-on experience of using Quality Center
- General and Professional Skills
- Communication (written and verbal) — Proficient
- Co-ordination Skills — Advance
- Problem Management - Advance
- Results Delivery - Advance
- Bachelor's degree in Electronics, Computer Science, Information Technology or relevant Degree
- Preferred Skills & Experience
- In addition to the testing skills mentioned above, this position requires strong organization and time management skills to ensure that automation deliverables are delivered on schedule and test execution schedules are met
- Language Requirements? (other than English)
- Position requires strong Oral and Written communication skills in English
- Hours of Work / Shift - India daytime plus overlap with AUS/HK/United States
5
Cib Operations Manager Associate Mumbai Resume Examples & Samples
- 6 – 8 years of experience in automation using QTP or any other automation knowledge
- Should have worked on Scripting/descriptive programming and not only on Record playback
- Framework Designing knowledge - Prefered
- LISA automation tool knowledge - Preferred
6
Cib-operations Manager Resume Examples & Samples
- Support current and future commitments which require effort/work to be performed on a variety of Sanction Initiatives
- Participate and establish meetings with the appropriate subject matter experts/governance committees to share initiatives and filter analytics results
- Manage CSU Staff ensuring KPIs are met and quality is a top priority in the processing of work
- Develop staff and Identify opportunities for process improvements
- Balance the needs and foster a relationship between the compliance, client service and clients
- Collaborate and support respective teams to ensure deliverables are met on a timely basis
- Allocate work efficiently. Align resources to workflow and priorities
- Management of Staff
- Oral & written communication
- Ability to think globally
7
Cib-operations Manager Resume Examples & Samples
- Strengthen leavers and joiners procedures and controls
- Strengthen Business Continuity Overall across Banking operations
- Maintain an understanding of risks impacting your business. Assure appropriate oversight of risk management discipline through participation in product: Business Control Committee meetings, business reviews, risk assessments, and the NBIA process
- Ensure that effective CPF and CF meetings are conducted to review risk incidents and to discuss control related issues
8
Cib-operations Manager Resume Examples & Samples
- Constant and regular review of processes and performance with focus on improving departmental competency / performance rating
- Regular reviews of procedures assuring new processes are documented
- Identify business knowledge gaps and ensure everyone has ownership of deliverables
- Develop and lead a team that is responsive to dynamic organizational and operational changes
- Responsible for overall Performance Management and Talent Review process
9
Cib-operations Manager Resume Examples & Samples
- Risk Management
- Coordinate and liaise with internal and external auditors. Promote a control environment that is always ready for an audit. Prior to an audit, complete a control environment review. Confirm there are no control gaps, open issues have appropriate action plans and mitigation, and issue closure has been validated
- Satisfactory ratings in all audits. No failed internal inspection
- Regulatory Focus: Demonstrate knowledge of specific regulations / laws impacting your business. Ensure compliance and adequacy of controls to address business impact
10
Cib-operations Manager Resume Examples & Samples
- Provide overall supervision / leadership to the staff during his/ her shift operating window
- Monitor and report shift and site/ shift performance
- Review staffing and volume trends to ensure the optimal capacity plan is in place
- Foster information sharing so that continuity of data exists within the site and across the business
- Interact regularly with global managers for the process
- Assist VP in risk assessment for process and recommend /implement controls
- Identify areas where efficiency can be gained within process
- Experience and a strong working knowledge of various aspects of International Payment Processing Operations
- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must
- Proven leadership and people management skills
- Knowledge of MS Access, Excel, PowerPoint, and Word
11
Cib-operations Manager Resume Examples & Samples
- Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating
- Responsible for leading and managing multiple projects
- Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions
- Accountability for overall Performance Management and Talent Review process
- From a training perspective, responsible for ensuring training is taking place and that it is within budget
- Responsible for risk management to the business
- Masters Degree (e.g. CA, ICWA, and MBA) with 7 years of post qualification experience or Graduate with Minimum 10 years of work experience in a financial institution. Should have the experience of managing a team of over 75 employees
- Working knowledge of various aspects of International Payment Processing Operations and Investigations
- Prior experience in client & third party bank investigations will be an added advantage
- Project Management/ Implementation experience would be a plus
12
Cib-operations Manager Resume Examples & Samples
- 9+ years experience in financial services industry preferably in International Funds Transfer
- Ability to work in a collaborative environment whereby you are able to leverage resources of other groups
- Strong people manager
- Knowledge of Funds Transfer / Cash Managment Operations necessary
- Sound understanding of risk management, audit methodologies & Fund Transfer Guidelines
- Effective writing skills
- Flexible and creative thinker
- Strong organizational, interpersonal and management skills. Ability to effectively present verbal and written communications in a clear and concise manner
- Bachelor’s degree in finance / accounting and M.B.A / CA preferred
13
Cib-operations Manager Resume Examples & Samples
- To govern overall Project delivery from UAT perspective
- To supervise a Test Analyst in the creation of detailed test plans and test scripts by reviewing and analysing business requirements (RIF or BRD) and referring to system's development documentation (FRD/SDS)
- To plan, co-ordinate and manage full functional & regression test in the form of a typical day including operational users
- To plan, co-ordinate and manage a release of code to the production environment including a 'soft-start' with operational users
- Provide updates on progress of testing against the testing strategy document and testing timeline
- Identifying test tools or other efficiencies to assist in the manual testing process
- To coach and provide technical guidance to other members of the team and potentially take supervisor responsibility
- To apply testing techniques to mainframe applications and for all existing and new technologies including internet, client server and vendor software packages
- To conduct and participate in integrated testing cycles that spread over multiple lines of business
- Have an understanding of the testing principles and techniques in accordance with the ISO standards
- Be able to apply a risk-based approach to testing when determining the criticality of completing test scenario's and the severity of errors raised
- Be able to define the boundaries for testing all system's enhancement and projects
- Have an understanding of the V model and Project Lifecycle standards
- Have a good understanding of the risk and compliance policies followed by international banks
- Have an awareness of the principles of Information Technology, IT Control policies and change control procedures
- Assumes ownership of problems and sees them through to resolution, making appropriate decisions where necessary
- Logically breaks down problems/situations into their essential parts and draws reasonable conclusions based on their analysis
- Identifies issues, problems and opportunities and determines whether action is needed
- Takes appropriate action before being asked and actively finds solutions to problems
- Flexible to work in rotational shifts
- Communicates at all levels in a clear, concise and fluent manner
- Graduate with Minimum 8-10 years experience in Payment processing, check collections or disbursements profile
- Graduates with good academic record
- Experience and a working knowledge of various aspects of Payables/Receivables Check processing, Check collections & disbursements. Atleast 5 years of experience in a backoffice operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial
- Strong PC and analytical skills
14
Cib-operations Manager Resume Examples & Samples
- Bachelor's Degree with 6+ Years of Experience in a Bank/ Operations / Finance. 3+ years of Team handling experience
- Good Communication skills - both written and verbal Good Interpersonal Skills
- Needs to be a team player
- Proactive and self Starter with ability to manage commitments
- Good interpersonal skills to be able to communicate internally or externally and at all levels
- A proactive approach to problem solving
- Local business knowledge in Core Cash and Trade products
- Background in controls and operational risks
- Will need to work in US shift timings
15
Cib-operations Manager Resume Examples & Samples
- Strong project creation and management skills
- Strong leadership and management skills to drive positive and definitive outcomes
- Strong risk management/mitigation skills
- Must have extensive experience of leading/working with cross-functional, geographically dispersed teams
- Must have extensive experience in client migration
- A deep understanding of the business and technology
- Strong skills with Microsoft Office products (Word, Access, Excel, Project, PowerPoint)
- Strong self-starter with expert time and task management skill ability
- Able to travel as/if needed
16
Cib-operations Manager Resume Examples & Samples
- Repair of electronic/manual wire transfer instructions for USD currencies
- Update changes to client information on the Global applications used by function
- Review and process accounting of "other bank" charges against client transactions
- Manage team queries & escalations
- Manage Team Performance & Metrics
- O Graduate with Minimum 4 years - International Payment Processing Operations
17
Cib-operations Manager Resume Examples & Samples
- Provide supervision and guidance to the team with emphasis on delivering high-level of client satisfaction
- Coordinate daily workflow processes and monitor day-to-day performance to ensure the department meets or exceeds key performance goals
- Respond promptly and accurately to escalated client requests/inquiries including those outside normal guidelines
- Focus on understanding the firm's service policies, systems and legal compliance regulations as well as have an in-depth knowledge of our products and services
- Participate in hiring, the review and the development process as well as providing ongoing coaching
- Review incoming work requests and assign the work in such a manner as to ensure timely response and completion of each request
- Identify and coordinate with appropriate business partners (i.e., regional implementation team members) and team members to ensure delivery of products and services within agreed upon timeframes
- Review and analyze audit and workflow reports to ensure requests are progressing within standard SLAs
- Review team’s portfolio of Client implementations to ensure aged items are escalated timely
- Prepare and support monthly reporting requirements for the team and partners outlining metrics, milestones, and resources
- Process implementation requests in accordance with P&P and standard SLAs similar to the Implementation Analyst
- Conduct regular review sessions to ensure focus on continuous improvement
- Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies
- Graduate of any Business course
- Operations/Implementations experience mandatory
- Cash Management and Treasury Services experience/knowledge is mandatory
- Client contact experience preferred
- Minimum of six years leadership and/or supervisory experience
- Minimum five years' customer service experience
- Ability to provide coaching and feedback to staff
- Ability to adapt to a changing environment including changes or adjustments to work schedule
- Strong organizational and decision-making skills
- Aptitude to learn documentation and risk requirements
- Ability to work on multiple applications while working under minimal supervision
- Exhibit ability to work effectively in a team environment
- Proficient in various desktop and internet based applications
- Proficient in MS Office Tools: Outlook, Excel and Word
- Project management experience, would be beneficial
18
Cib-operations Manager Resume Examples & Samples
- Manage multiple shifts of full and part time employees
- Manage multi-shift operation of documents, checks, high speed scanning equipment, and multiple deadlines
- Interact with senior management, clients, and functional partners
- Improve the customers’ experience by exceeding the expected levels of client quality
- Support the site in exceeding expense management
- Exceed objectives around productivity, quality, and timeliness
- Develop talent to expand opportunities for advancement and mobility
- Develop strategy for the site as well as tactical plans to address immediate business needs
- Support the site’s commitment to network initiatives and software releases
- Industry related degree or equivalent experience
- Experience leading organizational and operational change initiatives is mandatory
- A minimum of 3 - 5 years experience managing teams in an environment with expectations of meeting/beating daily, weekly, monthly goals
- Experienced with a culture of driven continuous improvement and managing with data
- Excellent financial skills, ability to manage or support large budgets
19
Cib-operations Manager Resume Examples & Samples
- Manage full and part time employees on second shift
- Manage operation of documents, checks, high speed scanning equipment and multiple deadlines
- Improve the customer’s experience by exceeding the expected levels of client quality
- Support the shift in exceeding expense management
- Exceed objectives around productivity, quality and timeliness
- Develop strategy for the shift as well as tactical plans to address immediate business needs
- Detail oriented with excellent written and verbal communication skills
- Ability to handle multiple escalations
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Cib-operations Manager Resume Examples & Samples
- Responsible for meeting UAT project deliverables with a high level of timeliness and accuracy
- Ensure the overall project status is not in RED due to UAT lapse or delay
- O Masters Degree (e.g. CA, ICWA, and MBA) with 11 years of post qualification experience Should have the experience of managing a team of over 45 employees
21
Cib-operations Manager Resume Examples & Samples
- Oversee Monitoring of Systems, Links and Transmissions
- Manage Level 2 Alerts and Incidents
- Initiate and Manage Incident Management process for any incidents that may impact the business
- Update & Manage HPSM Tickets
- Initiate, Chair & Manage Bridge Calls
- Engage with LOB Management, Production Support and other Technical support groups to resolve and remediate alerts and incidents
- Notify upstream and downstream impacted operation managers of business impact
- Initiate and manage robust staffing schedule across centres
- Encourage best practice sharing across sites to foster continuous improvement
- Conduct regular process assessments tests to maintain excellent knowledge levels across the team
- Coordination with other Command Centre Operation teams
- Provide overall supervision / leadership to the staff during
- O Excellent written & oral communication skills
22
Cib-operations Manager Resume Examples & Samples
- BTech / CA / CWA / MBA with 6-9 years / Graduate or Post-Graduate with 9-12 years experience in operations
- Candidates will preferably have a recognized project management qualification, e.g. Prince II,PMI - if not they must be able to demonstrate use of structured approach and methods / use of appropriate tools
- Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking, Retail & Commercial business including product, process and system knowledge
- Experienced in consulting with project stakeholders, including the skills to facilitate compromises and resolve conflicting requirements. Strong consulting and stakeholder management skills, a client service philosophy, and the ability to build and foster internal relationships
- Must be confident and experienced and also be able to interact at senior / middle management level
- Must be able to get to grips with and manage scope (requirements definition, workshop management & facilitation etc.)
- Must have experience in project initiation; be able to set up appropriate project structures including project boards etc
- Must have demonstrable stakeholder engagement experience including organizing and managing disparate cross-functional / work stream teams
- Must have breadth & depth, process, people & technology in a banking / financial services operation & be able to converse confidently & comfortably re processes & operations
- Good project/programme management experience in operations environment. Might perhaps have experience managing large location strategy initiatives or programmes
- Candidates must have had responsibility for people and process elements, ideally a business project manager, who understands human change elements implicit in project delivery
- Will also have managed the complexities of big project/programme - managing direct and indirect reports, third parties & key stakeholders
- Must have worked in true customer facing environment - not just with internal customers
- Must be a good communicator and be experienced in handling difficult customer situations
- Must be able to handle high level of pressure associated with complex project and programmes in demanding customer environment
- Must be flexible and adaptable - willing to travel, able to manage multiple projects, work across industry sectors
- Will be self sufficient and require little day to day management support
- Must be able to cope with the frustrations of having ultimate responsibility but no authority for financial sign-off
- Also advantageous but not essential - specific transition management experience in an outsourced environment
- Can operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
- Flexibility to work global hours and willing to travel globally
23
Cib-operations Manager Resume Examples & Samples
- Identify areas of risk within the Process & work proactively with the managers to ensure that the adequate conrtols have been put in place
- To support development, implementation and administration of a best practice / operational control program for the Cash Operations line of business
- Develop, implement and administer a quality assurance / compliance program that
- Proactively assesses business unit needs/capabilities and mitigates operational risks through the performance of control self-assessments and by obtaining an in-depth understanding of the overall control environment
- Lead /support business units with risk and control assessments with a goal to design and implement control enhancements (e.g. reviews of new product roll-outs, application enhancements and changes to defined key controls)
- Lead / support weekly business control meetings
- Implement periodic key control reviews based on independent analysis (performed by Ops control team) or leveraging processing teams to perform self assessments based on predefined review programs
- Develop / enhance best practice group, responsible for defining / reviewing key Global Fund Transfer & other Cash Related policies and procedures
- Formalize a structured best practice program
- Design best practices based on data analysis and workshops held to leverage knowledge across all Cash Operation units
- Establish communication mechanisms for sharing knowledge with various levels of staff and management
- Leverage intranet to facilitate procedure maintenance and communication
- Hold periodic training forums
- Support business units with post mortem analysis of key control events
- Help ensure analysis focuses on appropriate key control and root cause issues and are written in a clear and concise manor and are grammatically sound
- Support various monitoring requirements (e.g.control event enhancements implementations, management reporting, best practice project plans)
- Coordinate with IT liaison to develop a UDT oversight / approval process
- Support other business unit review processes as necessary
- O 12+ years experience in financial services industry preferably in International Funds Transfer
24
Cib-operations Manager Resume Examples & Samples
- Working together with Product development, business solutions and technology teams to drive correct setup for the global liquidity management solution
- Work with product development team and product management team to finalize complex solution offerings for local and global clients
- Be “the expert” on the liquidity management application with solid product understanding
- Monitoring transaction activity and control processing timeframes for activities within the defined task list
- Ensure SLA and productivity are maintained as per agreement
- Provide MIS for the team to be reviewed by Senior Management
- Be involved in Incident management during system issues
- Submitting operations requirements for the platform builds
- Review of the business requirements submitted by Product to ascertain operations procedure and impacts due to manual and exception processes
- Tracking the platform and product releases and representing operations (both Mumbai & Manila) in the forum including product and technology
- Providing sign off on the functional requirements and system design
- Monitoring the user acceptance testing and reviewing defects raised with a view to ascertain the impact to Operations
- Performance of pre release and post release validations for the platform releases
- Assisting in documenting the operations procedure and providing training to the operations teams on the new functionalities
- Support reconciliation process
- Career planning of staff through constant and productive feedback
- Should possess a minimum of 8 to 10 years of experience in Transaction Banking
- Experience in Cash Management especially in Liquidity Management. To be well versed with various sweeping methodologies like Cash Concentration Sweep, Notional pooling (Single & Multiple currencies) & Notional pooling with Interest Optimisation
- Project experience in any of the above areas will be an added advantage
- Excellent communication skills (verbal, written)
- Proactively question and improve status quo/ “think outside the box” to improve productivity, data accuracy and reporting process
25
Cib-operations Manager Resume Examples & Samples
- Managing an operations team comprised of exempt and non-exempt personnel
- Meeting internal and client-related deadlines
- Oversight for all deliverables Payments Controls Team
- Proven strong analytical skills and communication skills
- Articulate, confident and capable to communicate with and influence Senior Executives
- Ability to organize complex data, analyze financial data in a fast-paced environment
- Problem solving, good critical thinking, and decision-making skills
- Experience/understanding of Business Process/Modeling concepts
- Self-motivated and driven to achieve targets and deliverables
26
Cib-operations Manager Resume Examples & Samples
- Ability to develop creative solutions to problems and work in the larger team
- Strong networking and interpersonal skills, forming positive working relationship in a matrix management and multicultural environment
- Team player, ability to work with people with diverse backgrounds
27
Cib-operations Manager Resume Examples & Samples
- Provide overall supervision / leadership to the staff during his/ her shift operating window, 24X6, includes Sunday Working
- Review staffing and volume trends to ensure the optimal capacity plan is in place. Update and review Capacity plan on monthly basis with management
- Regular reviews of procedures assuring new processes are documented. Ensure Change management is updated and approved
- Identify business knowledge gaps and ensure everyone has ownership of deliverables. Also ensure gaps are addressed to wider team across HUB
- Complete all monthly 1-1 discussions on time and adequate feedback is documented. Also completed half yearly and yearly performance discussions within prescribed timelines
- Ensure all P1 incidents are well represented by self and updates are provided keeping business timelines and procedures in mind keeping all stake holders in the loop
- Ensure Quarterly review is done for all MEP items and remediation for the same is scoped
- Over a period of time, should be able to engage with partners as a Product SME for multiple clearings. Also, ensure ops requirements are defined and captured as part of various FRD/BRD requirements
- O Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations processing experience, with a higher vintage and strong team management experience in similar environment
28
Cib-operations Manager Resume Examples & Samples
- Gain understanding of the testing effort for all projects being managed and inter-dependencies between simultaneous projects i.e. code contention, timelines, resource constraints
- Ensure distribution of test approach document to stakeholders of the project
- Arrange review of test approach document to gain stakeholder approval
- Validate testing effort determined and therefore ensure appropriate level of resources are assigned to each project
- Review system testing plan for scale, coverage and results and provide sign off for entry of code into the user test environment
- Ensure content of all testing documents is to the appropriate level and standard expected
- Undertake risk analysis of change and ensure testing cases/scripts defined are of suitable level, coverage and scale
- Ensure timely delivery of different testing milestones across multiple projects
- Provide escalation to stakeholders on defect impact and prioritization
- Ensure clear communication with Technology project manager in relation to issues arising with environment stability, data losses, code conflicts etc
- Determine solutions that will mitigate delays impacting testing progress in relation to defects, environment issues or resources
- Ensure delivery manager is aware of these solutions and is in agreement
- Provide timely communication or escalation to stakeholders in relation to testing delays and impact to deliverable
- Validate that all PIV plans are comprehensive, suitable for execution and have correct resource assigned
- Collate all PIV plans for release and ensure there is overall effective use of resources across all of them and timelines are in line with Technology schedule
- Engage operations personnel for undertaking PIV activities if it is deemed necessary
- Collate all implementation information and distribute overall implementation notice for release
- Engage relevant operations, product personnel to attend organized training courses in relation to changes made to systems or impact to current business processes
- Arrange a Testing PIR with the test team to identify areas that went well, documents / processes to improve, training and development needs of team
- Monitor and track actions arising from PIR to ensure they are completed
- 5+ years work experience in software automation testing
- Hands on experience on QTP/UFT, selenium
- Working knowledge of ALM, MS Office - preferred
- Strong understanding of Software Development Life Cycle and specifically QA automation process and frameworks
- Strong in vb scripting
29
Cib-operations Manager Resume Examples & Samples
- Provide overall supervision / leadership to the staff to meet the day to day deliverables
- Provide overall supervision / leadership to the key projects impacting systems and processes used by the team
- Foster information sharing so that continuity of data and knowledge exists within the site and across the business
- Foster cross training to enhance resiliency capabilities across Mumbai and Manila sites
- O Masters Degree (e.g. CA, ICWA, and MBA) with 5 years of post qualification experience in similar environment or Graduate with Minimum 8 to 10 years - Financial Operations Processing experience preferably in Cash Management / Liquidity Operations
30
Cib-operations Manager Resume Examples & Samples
- Drive service excellence for the Manila site, focusing on reduction of business errors and timely delivery to internal clients
- Create common set of key performance information (KPIs) and scorecards to measure individual and team success
- Build and maintain a robust risk and controls framework ensuring that supervisory and managerial controls are fit for purpose and focused on higher risk processes
- Partner with global stakeholders to plan location strategy ensuring that all migrations are aligned to the end state operating model
- Ensure flawless execution of location strategy migrations and act as gatekeeper of all new functions into the production environment
- Foster a culture of innovation and best in class enhancements, partnering with stakeholders to define and execute strategic change including process re-engineering and re-platforming initiatives
- Manage a direct expense budget for the unit and deliver upon annual expense reduction challenges
- Enhance the working environment to enable our people to be the best they can, by defining and executing management best practice for performance and talent management, coaching and leadership and monitor the effectiveness via a common set of goals and practices
- 6 to 9 years of financial services industry experience including tenure in operations management roles managing large and diverse teams of typically 25 to 40 people
- Financial/Accounting and business management experience of at least 2 years
- Experience of managing off-shored functions within a global organization
- Demonstrative and confident leader, possessing strength of personality and intellect to gain the respect of demanding stakeholders and partners
- Posses a collaborative, cohesive and participative management style. Professionalism, sensitivity, discretion and sound decision-making skills allied with the ability to interact at senior executive level are essential
- Able to prioritize, multitask and lead under pressure
- Excellent influencing and relationship management skills coupled with 1st class communication and presentation finesse
- Basic Level of Mutual Fund product knowledge preferred. Fund Services and Reconciliations background is an advantage
31
Cib-operations Manager Resume Examples & Samples
- Works as the primary liaison between operations, technology, product and production support for all technology changes in Remit One and Brainware
- Participates in Agile ceremonies as a key representative of operations stakeholders
- Using feedback from stakeholders, prioritize the backlog of features and defects according to business value, complexity and expectations , and transform backlog into workable user stories
- Be the primary resource for questions about the details of the product for the team through interaction with internal resources, customers and stakeholders to understand business processes and requirements
- Candidate needs to be a strong decision maker, able to provide direction to Technology and explain rationale to stakeholders
- Engages and informs management/stakeholders on technology development process and feature prioritization/rationale
- Ability to manage numerous projects and initiatives simultaneously
- Ensure each iteration delivers working software and each release is a minimally viable set of features
- Lead release testing/implementation activities, with minimal negative impact to Operations
- Partner with the Organization Development Team (ODT) to review and approve training documentation
- Participate in product strategy discussions
- Oversight of data entry operations, including workflow, quality and financials
- Partner with local data entry managers on capacity/staffing, day to day workflow and quality management
- Be the voice of global operations within the larger network, coordinate between domestic and global sites
- Ability to understand big picture concepts and break them down into technical detail needed to implement them
- Ability to distinguish between necessary feature and desirable features, and plan accordingly
- Ability to translate business and technical goals into small, testable releases
- Ability to pick up technical and business concepts quickly
- Ability to tailor communication to the intended audience (i.e. executives and developers)
- Respect for multiple perspectives (e.g. user vs. engineering vs. business)
- Risk & Issue identification, quantification, and response management
- Ability to thrive in a collaborative environment
- Excellent organizational, time management, and project management skills
- Lockbox Operations workflow knowledge is required
- A global mindset, with strong global communication abilities
- Ability to influence stakeholders including technology, product, production support, and global partners
- General understanding of Agile software testing practices and methodologies
- Intermediate Excel Skills, PowerPoint/Presentation skills, JIRA
32
Cib-operations Manager Resume Examples & Samples
- Graduate with Minimum 5 years - International Payment Processing Operations
- Experience and working knowledge of various aspects of International Payment Processing Operations & Liquidity products. Good Interpersonal skills to be able to communicate internally or externally and at all levels
- Excellent written & oral communication skills in English. Project management skills
33
Cib-operations Manager Resume Examples & Samples
- Provide support telephone hotline support to customers
- Manage overall Service Levels and handle escalations
- Take ownership and ensure all complaints are escalated appropriately, leveraging the sensitive client process
- Take ownership and provide support and customer service to clients and business areas within JPMorgan
- Liaise with support functions and other business and technology units to ensure the customer receives satisfactory responses in a timely manner
- Ensure all unresolved problems are escalated in accordance to instructions held on Policy & Procedures
- Ad-hoc initiatives to improve quality create efficiency or improve client experience
34
Cib-operations Manager Resume Examples & Samples
- Directs the activity and daily operations related to call center staffing and agent preparedness. Accountable for implementation of strategic initiatives relative to call center staffing and agent support. Work in partnership with technical counterparts to ensure that appropriate call center tools and strategies are effectively implemented within the operation
- Performs counseling (verbal and written) in the areas of attendance, punctuality, production and quality performance
- Directly responsible for the teams performance, providing targeted staff training and assessments in order to ensure staff ability is commensurate with client needs. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards
- Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals. Direct the activity and operations of the site, including tracking the area's quality and production performance and implementing changes to policies and procedures as appropriate
- Directly shapes operational and/or functional execution of client service strategies and how they are accomplished including the communication and administration of strategic initiatives. Works on business wide teams and initiatives
- Ability to recognize, react and avert risks to the bank on payment related matters and responsible for managing applicable operational risk. Responsible for decisions/activities that have significant impact on company revenues and assets. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources
35
Cib-operations Manager Resume Examples & Samples
- 5 years management/leadership experience in a business discipline or relevant work experience in a Remittance Processing/Operations environment preferred
- Bachelor's degree in a business related discipline is preferred
- Strong leadership, organizational, problem-solving, analytical, team-building, and interpersonal skills
- Proven experience in development and management of staff
- Excellent financial skills, ability to create and manage budgets
- Objective/goal setting experience
- Experience leading organizational and operational change initiatives
- Ability to effectively resolve issues in a timely manner
36
Cib-operations Manager Resume Examples & Samples
- Overall management and execution of all Operational Risk Oversight strategies and programs within the GSC Banking Operations
- Lead the development and enhancement of Operation specific risk framework, governance, policy, change initiative, RCSA, and reporting programs
- Provide guidelines, and consult with the Business Executive and Operational Senior leaders to ensure that operational risks are evaluated, controlled, and documented
- Exhibits deeper Product and Process knowledge and thorough understanding of the entire Banking Operations functions across multiple locations
- Participates in Global Banking and regional control project and ability to lead regional and global control initiatives
- Possess right influencing skills and able to liaise with functional partners covering Audit, Compliance, Legal and Finance
- O 10 or more years of work experience in Operational Risk Management or similar discipline
37
Cib-operations Manager Resume Examples & Samples
- Identify, analyze, and interpret trends or patterns in complex data sets
- Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems
- O Proven working experience as a data analyst
38
Cib-operations Manager Resume Examples & Samples
- Assisting Lead team with managing an operations team comprised of exempt and non-exempt personnel
- Work closely with Technology and Operations to develop requirements and implement new capabilities
- Conduct periodic reviews of procedure documentation and RAMP testing for the Payment Controls team
- Minimum of 5 years of relevant work experience
- Proven ability to multi-task with a sense of urgency
39
Cib-operations Manager Resume Examples & Samples
- Masters Degree (e.g. CA, ICWA, and MBA) with 11 years of post qualification experience Should have the experience of managing a team of over 45 employees
- Any certification in project management or testing is desirable
- Project Management/ Implementation experience
- Excellent written & oral communication skills
- Strong PC, project management, and analytical skills. Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
40
Cib-operations Manager Resume Examples & Samples
- Manages a staff of 250 full and temporary employees
- Manages 24/5 operation of documents, checks, high speed scanning equipment and multiple deadlines (Occasionally 24/6)
- Interacts with senior management, clients and functional partners
- Improve the customer’s experience by meeting or exceeding all clients’ “Service Level Agreements”
- Manage an annual expense budget of $16.5mm
- Develops strategy for the site as well as tactical plans to address immediate business needs
- A minimum of 7 years experience managing medium to large departments, including budget responsibility
- Excellent financial skills, ability to manage large budgets
- LOB knowledge
- Business' strategic direction
- Experienced in multiple disciplines/functions
- Tax Filing History (possibly)
41
Cib-operations Manager Resume Examples & Samples
- Work in a global team environment
- Escalate all issues and execute the Incident Management process for any incidents that may impact the business
- Manage and respond to internal enquiries
- Ensure and maintain a high level of service quality excellence and delivery
- Chair and document lessons learned review sessions for Operations accountable incidents
- Post Incident Review - SIT Review Management; ensure good attendance, drive for actions items to be created to close out gaps and remediate root cause
- Incident Analysis –highlight and provide evidence of trends Senior Management
- Weekly and Monthly reporting responsibilities
- Ad hoc project work in support of C4 development
- Please note this role can involve support of ‘out of hours’ incident coverage
- Exposure to and a good working knowledge of CIB platforms and systems
- Strong interpersonal skills, ability to build working relationships, and communicate effectively with internal stakeholders – particularly Product, Client Services and Technology
- Excellent written and oral communication and presentation skills
- Ability to manage multiple tasks in a fast paced environment
- Aptitude for/understanding of detailed financial, technical and operational processes
42
Cib-operations Manager Resume Examples & Samples
- Bachelors degree or higher
- 10 years of financial services experience including consistent interactions with Senior Business leaders
- Understanding of key payments businesses including Trade, Check, ACH and Wire processing
- Strong understanding of the regulatory environment faced by the business and structures recommendations accordingly
- Excellent written and oral communications skills required, including the ability to synthesize “the story” for executive-level audiences and adjust messages and style based on different audiences and agendas
- Proven ability to build strong, cohesive partnerships with internal and external stakeholders, working effectively in a matrix organization
- Strong sense of prioritization and execution against critical deliverables, coupled with a sense of personal ownership for key projects / issue resolution
- Expertise in innovation & the ability to think strategically about how to advance business-led solutions
- Excellent and efficient skills using MS Excel and PowerPoint tools; SAS, SQL and other analytic tools also valued
- A deep curiosity and interest for how the end to end process works
- Strong analytical and investigative skills required
- Demonstrated background of building and maintaining strong teams, coaching and staff development, clear objective setting and driving delivery against those objectives
43
Cib-operations Manager Resume Examples & Samples
- Managing a production environment consisting of receipt of mail, manual extraction of documents, high speed extraction of documents, imaging of documents, data capture of documents, and mail-out of documents
- Interacting with senior management, clients, and internal partners such as Technology, Sales, Product, and Market
- Meeting or exceeding budget targets
- Exceeding site productivity, quality, and timeliness objectives
- Attracting, developing, and retaining the best, most diverse talent
- Enhancing employee engagement
- Developing innovative solutions and cost-efficient processes
- Driving culture of escalation and risk identification
- Recognizing and rewarding individuals and/or teams for going ‘above and beyond’
- Effectively driving verbal and/or written communication across all levels of the operation
- Risk management experience
44
Cib-operations Manager Resume Examples & Samples
- Directs the activity and daily operations related to call center staffing and agent preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as call center staffing and agent support. Work in partnership with technical counterparts to ensure that appropriate call center tools and strategies are effectively implemented within the operation
- Provide strategic leadership and direct management of daily operations for a team of 400+ staff across locations domestically and internationally in a 24x6 processing environment
- Responsible for planning and execution of long term and tactical objectives, inclusive of financial and resource allocation
- Demonstrates inclusive leadership, effectively coaches for performance and career development and is a role model in the pursuit of excellence. Manages multiple functions and sites
- Provide senior level engagement with clients and in industry forums
- Directly responsible for the team performance quality and ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to complete resolution of client interactions while meeting client satisfaction standards
- Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals
- Directly shapes operational and/or functional execution of client service and investigations strategies and how they are accomplished including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives
- Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives
- Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources
- Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team
- Identify direct report and overall staff development needs while providing timely feedback. Review the development and performance management plans for all team members and ensure team leaders are managing the development and performance management process appropriately
- Maintain, update, analyze and report on production statistics
- Ensure risk and escalation procedures are adhered to at all times
- Perform regular reviews of policies and procedures assuring new processes are documented and that all processes are tested regularly according to risk management guidelines
- Responsible for internal and external audits
- Works directly with senior managers globally to identify technology, resource and/or process needs to improve the client experience and optimize operational environment
- Minimum of 15 years of call center/customer service management experience
- Minimum of 10 years of experience managing team leads/supervisors
- Significant understanding of operations and track record in successfully supporting an enterprise of significant scale and complexity
- Technical Support customer service experience preferred
- Strong Operational Control and Risk Disciplines
- Bachelor’s Degree in Business Management or relevant business management experience
- Management international teams is important and managing 50 plus staff is optimal
45
Cib-operations Manager Resume Examples & Samples
- Site build-out including facilities build out, vendor management, hiring, training
- Manages a staff of 160 full and temporary employees
- Manages 16/7 operation of documents, checks, high speed scanning equipment and multiple deadlines
- Manage an annual expense budget of $13mm
46
Cib-operations Manager Resume Examples & Samples
- Create and maintain project plans, drive accountability and ensure target deliverable dates are achievable by the global Ops team
- Drive progress on tasks and actions items through regular status meetings with business partners
- Escalate deliverable delays and document “path to green” responses
- Generate regular Project Status reports, executive summaries, meeting minutes and actions items to team members, stakeholders and senior management
- Organize cross functional meetings that will review tasks and deliverables with the appropriate team members
- Support the management of multiple initiatives in varying stages simultaneously
- Work collaboratively with team members and cross functional groups
- Members of the team possess strengths in process re-engineering, project management, problem solving, effective communication, and subject matter knowledge
- The position requires flexibility and the ability to quickly adapt within a dynamic environment
- Candidates should have outstanding analytical and problem-solving skills, excellent written and oral communication skills and enthusiasm for fast-paced, iterative project management
- Strong operational knowledge in banking / cash operations
- Ability to be an integral team member (planning support, documenting, communicating)
- Able to prioritize, help drive results and influence team members in a cross functional, diverse environment
- Master’s Degree with 8 years of post-qualification experience or Graduate with Minimum of 10 years of work experience in a financial institution or should have done Project Management or a Business Analyst role
- Experience and Strong working knowledge of various aspects of cash operations would be preferable
47
Cib-operations Manager Resume Examples & Samples
- Update & Manage PAC Tickets
- Good Interpersonal skills to be able to communicate internally & externally and at all levels
- Demonstrates accountability and concern for quality of work
- Experience of working as part of a Global team
48
Cib-operations Manager Resume Examples & Samples
- Actively participate in Improvement initiative projects/programs
- Work on adding Good Guys to the Fircosoft filters thereby reducing the volume of the transactions that require review by the CSU operations units
- Manage Priority client/Global Service Model metrics
- Ensure reconciliation of daily activities performed by the team
- Actively work to improve productivity across the team
- Provide Program Updates to the team
- Work with Global False Positive Management Team to ensure one cohesive team
- Ensure that a robust QA program is in place for the False Positive Team
- Ensure Training including New Joiner training are taken care of for the team
- Ensure all requests are turned around within acceptable SLA agreed with partners
- 10+ years overall experience with minimum 2 years in CSU Screening
- Highly organized & Detail-oriented with the ability to work under pressure and high volume environment within tight deadlines
- Individual must be a self starter with the ability to handle multiple tasks at one time and ensure team is engaged
49
Cib-operations Manager Resume Examples & Samples
- Conduct assessment of current business processes, events and flows
- Conducts assessment of requirements for completeness, coverage, correctness and testability (back to front)
- Define and finalise scope of release
- Define acceptance and exit criteria for testing and implementation phases
- Assist in / Define conversion / migration / transition approach
- Own creation / review and execution of the end to end business implementation and test plan
- Review / Assess and own requirements traceability
- Finalise impact assessment of change - upstream and downstream, regression impact and plan
- Own / Co-own project plan, test plan, time line charts, and progress and status reports
- Own conducting lessons learned analysis and execution of action plan
- Own deviation from requirements analysis, root cause analysis and ensure execution of corrective actions
- Assess and highlight key blockers to plan, issues, risks, workarounds and plan mitigation
- Produce status report and management reports
- Liaise with key stakeholders and partner with technology, product and operations
- Critical success factors, metrics, KRIs, KPIs, business case, benefits and ROI s – collation / preparation, consolidation, analysis, tracking and management
50
Cib-operations Manager Resume Examples & Samples
- To supervise a group of Test Analysts in the creation of detailed test plans and test scripts by reviewing and analysing business requirements (RIF or BRD) and referring to system's development documentation (FRD/SDS)
- Effective coordination with various project level & release level (internal/external) stakeholders throughout the release life-cycle
- Ensure UAT Environment readiness before start of cycle 0. Successful cycle 0 execution
- Ensure UAT cycles are managed and completed within the release timelines
- UAT Sign off (incl Incountry)
- Ensure that PVT coordination is properly done with all relevant parties and ensure sign off from all parties
- UAT Closure & Score card publishing
- Good academic record
- Atleast 5 years of experience in a backoffice operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial
51
Cib-operations Manager Resume Examples & Samples
- Assist AVP in risk assessment for process and recommend /implement controls
- Post Graduate with 4 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years - Financial Operations Processing experience, with a higher vintage and strong team management experience in similar environment
- Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of compliance /sanctions screening is a plus)
52
Cib-operations Manager Resume Examples & Samples
- Assess current state processes and controls to help identify and define forward looking solutions that improve straight through processing, client experience, system and operator controls and establish a best in class foundation for the future
- Create and execute a framework for post-implementation validation activities to confirm all new functionality and controls are working as required
- Create executive presentations with updates around opportunities, challenges, risks and issues with defined solution for remediation
- Escalate deliverable delays and document “path to green” solutions
- The position requires the ability to quickly adapt within a dynamic environment
- Candidates should have strong analytical and problem-solving skills and excellent written and oral communication skills
53
Cib-operations Manager Resume Examples & Samples
- Ability to effectively communicate in a matrix environment - oral and written skills
- Relationship Management - Partner with internal and external stakeholders to positively engage and support the team. Drive vendor performance and deliver month over month continuous improvement
- Escalation Management – Proactively escalate and communicate any issue impacting the overall success of the operation
- Primary location will be Manila; incumbent will be required to be in Cebu every 6-8 weeks
- Operations management experience required - minimum 3-5 years
- Vendor management experience strongly preferred
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Cib-operations Manager Resume Examples & Samples
- Ability of identify opportunities and promptly initiate action and escalate potential risks to minimize loss
- Willingness to take ownership and responsibility to accomplish goals
- Thorough knowledge and experience in CIB products
- Ability to use appropriate interpersonal style and methods to effectively address and manage conflict issues
- Ability to communicate proactively and openly with internal business partners
- Adaptability in maintaining standards and adjusting effectively to work within new work structures, processes or requirements
- Ability of identifying opportunities to improve operations efficiency
