Operations Associate Manager Resume Samples

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DR
D Reichert
Dee
Reichert
448 Kaela Park
Philadelphia
PA
+1 (555) 731 6479
448 Kaela Park
Philadelphia
PA
Phone
p +1 (555) 731 6479
Experience Experience
New York, NY
Operations Associate Manager
New York, NY
Zulauf, Barrows and MacGyver
New York, NY
Operations Associate Manager
  • General Management: Assist leadership on special projects, support Operations/Branch Manager ensuring controls are intact; prepare daily packages to hub
  • Ensuring the trade processing and other services provided to the client are kept at a high level of performance
  • Earning and maintaining good working relationships with the client / clients, the service is provided to
  • Handling client issues relating to the services including improvements, changes to the service, new business, operational issues and complaints
  • Champions visitor service with all Rooms Division associates and assist all guests in any way possible
  • Being the outsourcing team’s expert on OTC derivative lifecycle processing and collateral management
  • Ensures team executes operational excellence through effective replenishment plans, shipment processing and stockroom productivity
Chicago, IL
Associate Manager, Fabric Operations
Chicago, IL
Gutmann LLC
Chicago, IL
Associate Manager, Fabric Operations
  • Maintain all fabric records including specification lead time and fabric pricing
  • Monitor testing and inspection of bulk fabric
  • Request, receive and validate Fabric Detail sheets from suppliers
  • Prepare bulk fabric approvals and shade lots for approval
  • Order and track delivery of proto, production sample, and fabrics
  • Receive and prep bulk fabric cuttings for approvals
  • Attend WIP meetings
present
Boston, MA
Associate Manager, Yarn & Fabric Operations
Boston, MA
Beahan-Predovic
present
Boston, MA
Associate Manager, Yarn & Fabric Operations
present
  • Manage excess yarn inventories/ facilitate transfers
  • Initiate, maintain and distribute a weekly yarn/ fabric status report
  • Update stock material seasonal/ yearly analysis; purchasing- costing
  • Partner with Wovens Fabric Ops regarding factory allocation for shared fabrics
  • Communicate raw material details for factory garment invoices; material pricing, genus/ species
  • Follow-up on proto, sample, and stock yarn/ fabric; including dye lots, price and delivery
  • Participates in weekly status meeting
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Rowan University
Bachelor’s Degree in Business
Skills Skills
  • 4+ years experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner
  • Strong attention to detail
  • Working knowledge of Corporate Actions
  • Good client and prospect communications experience with presentations skills and a high standard of written work
  • Microsoft Excel proficient
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Good communication skills
  • Highly organized
  • OTC derivative lifecycle and collateral management experience
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15 Operations Associate Manager resume templates

1

Gbds Operations Manager Associate Based Resume Examples & Samples

  • Expectations are to manage people including supervisors, team leads, operators and exception processing individuals in a 24 x 7 environment
  • Provide guidance and development to employees along with training and performance reviews
  • Be able to make autonomous decisions that have moderate effect on the functional area
  • Establish and insure capability requirements to enhance effectiveness of operational processes
  • Oversee complex problem resolution and implement any necessary changes to prevent potential failures
  • Supervisor and Management experience required
  • Experience managing a production teams
  • Preference will be given to individuals with Document Services, Output, Statement Rendering, or mail, print or insertion experience
  • Proficient with Microsoft Office
  • Previous experience working with high speed Pitney Bowes and Bell & Howell insertion equipment
  • Vendor management experience required
2

Associate Manager, Fabric Operations Resume Examples & Samples

  • Request, receive and validate Fabric Detail sheets from suppliers
  • Input fabric details into appropriate Ralph Lauren system
  • Issue mill cards
  • Request track and receive lab dips, strike offs and hand looms
  • Order and track delivery of proto, production sample, and fabrics
  • Maintain all fabric records including specification lead time and fabric pricing
  • Prepare bulk fabric approvals and shade lots for approval
  • Monitor testing and inspection of bulk fabric
  • Receive and prep bulk fabric cuttings for approvals
  • Attend WIP meetings
  • Attend and participate in all necessary Design meetings and present Fabrics
  • 2-4 years of experience in fabric souring with a luxury company
  • Experience in development of fabric yarn, construction, finishing, garments, washes, and costing
  • Understanding of and the ability to source multiple price points for fabrics
  • Strong communication and negotiating skills
  • Knowledge of Excel, Word, Microsoft Outlook, Web PDM, and ability to learn new systems
  • Ability to take independent action to follow through on open items as well as taking a pro-active approach to any problems which may arise
  • Ability to multitask and adapt to changing business needs
3

Associate Manager, Yarn & Fabric Operations Resume Examples & Samples

  • Follow-up on proto, sample, and stock yarn/ fabric; including dye lots, price and delivery
  • Communicate to manufacturers
  • Communicate raw material details for factory garment invoices; material pricing, genus/ species
  • Facilitate all material transfers between manufacturers
  • Partner with Wovens Fabric Ops regarding factory allocation for shared fabrics
  • Review sample garments with production team members for garment care; share material knowledge
  • Track lab-dips and monitor color approval status against calendar deadlines
  • Initiate, maintain and distribute a weekly yarn/ fabric status report
  • Communicate raw material costing to factories
  • Manage excess yarn inventories/ facilitate transfers
  • Partner with Logistics/ Traffic team to arrange most cost effective/ time sensitive shipping mode
  • Participates in weekly status meeting
  • Maintain references of stock dye-lots
  • SAP: Initiate updates including the set-up of raw materials, entering purchase orders and receiving follow- up
  • Update stock material seasonal/ yearly analysis; purchasing- costing
  • Communicate with RL Quality Compliance Team for approval of fabric testing and inspection; includes QA/ China Testing
  • Ensure vendor set-up in SAP; request SAF/ VCP accordingly
  • Reconcile/ approve any/ all invoices in Ariba
  • Follow up on material issues and/ or with factory claims
  • 2 to 4 years related experience
  • Yarn knowledge preferred
  • Knowledge of Excel, SAP, PLM
  • Good communication/ follow- up skills
4

Associate Manager, Fabric Operations, Lauren Resume Examples & Samples

  • Order all proto, sample and bulk yardage as needed
  • Track all l/dips, proto, sample, and bulk yardage
  • Coordinate with mills on final destination of proto and sample yardage to ensure all is being shipped in a timely fashion
  • Responsible for obtaining completed mill cards and accurate input of data into PLM and excel charts in a timely manner
  • Alert team of any delays or issues with production, timing, quality, etc
  • For late fabrics or fabrics with issues, work with mills and director for solutions
  • Work with factories, HK, and or Italy offices to obtain bulk quantities ordered and confirmed x-mill dates
  • Review bulk shadelots for color and quality and send comments to mills prior to ship dates
  • Review shadelots and give cutting instructions to factories as needed
  • Send ¼ yd cuts from bulk in each approved colorway to overseas offices for reference of what to expect to receive for production
  • Track and maintain organized records of fabrics and test/inspection reports
  • 3-5 years of experience in woven fabric area
  • Knowledge of Microsoft office Excel, and ability to learn new systems
  • Familiarity with mills worldwide particularly Asia and Europe
  • Knowledge of industry fabric testing standards and fabric inspection standards
5

OTC Operations Associate Manager Resume Examples & Samples

  • Bachelor's Degree in Accounting
  • 3+ years of OTC Operations experience
  • Exceptional analytical skills
  • Knowledge of credit derivatives
6

Operations Associate Manager Resume Examples & Samples

  • Retail management experience
  • Demonstrated ability to deliver results through motivation, inspiration and accountability
  • Shows internal drive to succeed
  • Ability to communicate well with others and provide clarity to the team about the vision and day-to-day goals
  • Skilled at recognizing great performance and excels at delivering constructive feedback
  • Demonstrates creativity and innovation in problem solving
  • Has a solid understanding of the business, and a drive to apply knowledge to impact the business
  • Established time management skills and effective planning and prioritising skills
7

Operations Associate Manager Resume Examples & Samples

  • 4+ years experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner
  • Bachelor's Degree in Accounting, Economics, and/or Finance
  • Prior experience with various products, including: Equities; Fixed Income; Repurchase Agreements; Futures; FX; Mortgages, etc
  • Middle / Back Office experience covering Trade Settlements, Fail Control, Reconciliation of Trade Discrepancies, and Client Servicing
  • Excellent communication skills (written and verbal)
8

Associate General Manager of Operations Resume Examples & Samples

  • Creators- If you want to build a tomorrow better than the day that came before, you’re a creator Creators find inspiration in unlikely places, look at the world in their own unique way, are confident and have an uncanny ability to connect dots that others just don’t see
  • Innovators- You can dive into a complex problem and come out the other end with the simple solution no one else saw coming
  • Storytellers- The reason humans have told stories since the dawn of time is because story is the most effective way to guide behavior. The stories we tell ourselves—that we’re good parents, bad cooks, and effective leaders—steer how we act every day
  • Confident-Be bold and bring a fresh perspective to the table. It’s the people who see the world a little differently than the rest that create the breakthroughs that inspire us all
  • Determined- Never settle. Our work space is about discovery. Competition exists...but only by competing with your personal best, not your team members. Discover your boundaries and push them. Discover your team’s strengths and build them
  • Genuine-Be real. Tell it how it is. Being a leader isn’t about winning a popularity contest. Being a leader is about inspiring others to be their very best!
9

Associate Manager, Audience & Operations Resume Examples & Samples

  • Development and implementation of campaign strategy, new accounts set-up, tagging, audience activation and management
  • Campaign trafficking and maintenance including frequency, dayparting, tracking, and various targeting parameters and techniques
  • Traffic campaign tags into ad exchange platforms and creative specific ad servers
  • Work with media partners to ensure accurate campaign implementation
  • Activate data partners on campaign by campaign basis. Implement data acquisition strategies within the budget constraints
  • Scheduled and ad-hoc campaign reporting for monitoring and client delivery
  • Identify and account for reporting and data discrepancies, ensure accurate campaign results and trafficking processes
  • Troubleshoot issues on all pre-production and live campaigns
  • Minimum 1+ years of ad ops experience with advertising and/or technology solutions at a media company, ad technology vendor, digital agency, portal or advertising network
  • Demonstrated expertise using Excel, organizing and presenting data
  • Ability to distill complex information into a coherent narrative
  • Ability to balance competing priorities and prioritize multiple tasks in a fast-paced environment
  • Ability to read and edit HTML a plus
  • Desire to build a career in digital media and/or advertising
10

Operations Associate Manager Resume Examples & Samples

  • Conducts continual inspections to determine Yosemite Valley Lodge's overall level of cleanliness in guest rooms and public areas
  • Address guest room complaints received by direct communication with guests
  • Supervises the daily activities of the housekeeping, front office, pool
  • Monitors responses on visitor surveys and letters; identifies problems areas and formulates solutions
  • Implement systems for proper labeling of all chemicals in use in the housekeeping office and on all front and back of the house
  • Proper telephone service techniques and PBX operation
  • Distribute, replace and safeguard room keys and safety deposit box keys as required
  • Full understanding and utilization of the Property Management System
  • Night audit functions
  • Champions visitor service with all Rooms Division associates and assist all guests in any way possible
  • Attracts and retains the best possible staff for execution of housekeeping and front office duties
  • Ensure all employees are wearing and using proper protective equipment as well as proper uniforms
  • Reports and schedules to repair any unsafe conditions or equipment
  • Monitor disposal of waste from housekeeping duties to ensure proper storage and minimize wildlife interactions
  • Maintain all MSDS/SDS information as per OSHA requirements
  • Other duties as assigned per management
11

Operations Associate Manager Resume Examples & Samples

  • Ensuring employee break and meal periods
  • Creating and maintaining a reliable schedule for hourly staff. Ordering additional staff as necessary
  • Assisting with hiring, on-boarding, and developing management and supervisory staff to meet staffing and succession planning needs. Performing staff management tasks
  • Promoting good employee relations; engaging in effective labor relations practices; proactively handling labor relations issues
  • Implementing and monitoring ARAMARK's safety programs and applying them to specific areas
  • Communicating with internal departments and attending or leading meetings as appropriate
  • Interpreting and ensuring compliance with ARAMARK policies, procedures and guidelines, as well as applicable government, regulatory and/or accrediting agency standards and codes
  • Ability to constantly move about a large facility, to perform work responsibilities, inspections, client tours, and various meetings
  • Ability to occasionally operate food service and kitchen machinery for training purposes
  • Ability to constantly identify and rectify hazardous situations in the workplace
  • Ability to occasionally handle and/or transport, objects, and food service equipment from one location to another
  • Ability to frequently operate office equipment
  • Ability to constantly communicate, verbally and in writing, with clients, component management and ARAMARK staff
  • Ability to frequently handle or direct the handling of cash and to balance receipts
  • Ability to frequently provide statistical analysis and to constantly utilize information technology to submit statistical and financial reports to component management
  • Ability to constantly interact with the public
  • Ability to constantly work irregular hours, nights, and weekends
  • Ability to occasionally travel 10-25%
  • Ability to assist with retail orders
  • Ability to aid in buying decisions
  • Ability to constantly find appropriate product placement based on sales history
  • Associates Degree level education required or a minimum of three years experience on the mountain of Pikes Peak. Degree in an area of Food Service, Hospitality, Facilities, or Business Management
  • Demonstrated understanding of Food Service Operations
  • A minimum of three years previous experience in directing the work of first level managers, preferably as second in command under a general manager
  • Must be able to perform all functions of the job at 14,000 ft
  • Working knowledge of inventory control systems, i.e., Retail Pro and managing costs to include payroll and direct expenses
  • A minimum of one year of experience in labor relations (where applicable) Certification or licensure in food handling, food safety, required within 90 days of employment
  • Must have a clean driving record and minimum of two years experience driving on mountain roads in all weather conditions
12

Operations Associate Manager Resume Examples & Samples

  • Create and maintain Maximo CMMS (Computerized Maintenance Management Software) database of assets
  • Create and maintain asset preventive maintenance schedule per account requirements
  • Train internal and external employees to complete various Maximo functions
  • Monitor preventive maintenance and work order requests to ensure that completion occurs within the timeline required
  • Provide maintenance data reporting both internally and to the client
  • At least 3-5 years of relevant experience. Key experience in the following categories is a plus: facilities management, CMMS maintenance, or related operations
  • At least 3 years of systems administration experience
  • Must have a valid driver’s license and reliable transportation
  • Ability to communicate at high efficiency and effectiveness with clients, vendors, internal leadership and operations staff
  • Fluent computer skills (Microsoft Office suite) and the ability to learn new technologies
  • Experience with Maximo CMMS preferred
13

Associate Business & Operations Manager Resume Examples & Samples

  • At least four (5) years procurement or related experience in operations management including contract negotiation and supplier management; preferably in a financial services organization
  • Above average computer skills
  • Microsoft Office: (Excel, PowerPoint, MSWord)
  • Working knowledge of Ariba systems an advantage
14

Labeling Operations Associate Manager Resume Examples & Samples

  • Manages the development, revision, and internal approval of packaging artworks e.g., carton, container label, printed package insert, for all development products as well as marketed products
  • Participate in the Packaging Team to ensure packaging content and artworks are compliant with internal labeling policies, standard operating procedures and worldwide health authority regulations
  • Maintain the packaging artwork files and track the progress
  • Work with the vendor to prepare SPL and proofread for submission. Assist the Labeling Lead to prepare the submission-ready labeling documents as needed
  • Perform proofreading as requested by Labeling Lead Maintains and tracks labeling documents in the labeling repository and electronic system
  • Monitor the worldwide regulation changes pertaining to Labeling regulations and assist in the maintenance of the labeling SOP and work instructions
  • 5 years of industry regulatory experience, 3 or more of which in the regulatory labeling and packaging
  • Good working knowledge of Word and PDF
  • Good understanding of the labeling/packaging process and related issues in medical safety regulatory and/or corporate
  • Ability to lead Packaging Team to address packaging issues, develop plans of action, and oversee completion of packaging project
  • Ability to assess situation with regard to appropriateness of working independently versus seeking guidance from supervisor and proactively share information with peers and generate discussion to resolve complex issues
  • Ability to handle multiple projects and prioritize work independently. Attention to detail and strong word processing and organizational skill
15

Operations Associate Manager Resume Examples & Samples

  • Route Management: Support with inventory reconciliation and accountability management; assist with route scheduling changes, DOT/Vehicle compliance, daily route check-in, and other duties performed by the Route Sales Manager
  • Must have a valid driver’s license and be able to obtain DOT certification to operate DOT regulated vehicles
  • Ability to solve unique and complex problems that have a broad impact on the Market Center business in both the short and long term
16

BPO Operations Associate Manager Resume Examples & Samples

  • Strong written and verbal communication skills in Mandarin or Bahasa Malaysia
  • Able to work on rotational shift
  • Ability to troubleshoot effectively
  • Ability to demonstrate leadership skills
  • Ability to read and interpret text requests accurately
  • Proactive with a strong work ethic and eagerness to ‘go the extra mile&#8217
  • Resourcefulness and creative thinking
  • Demonstrates the ability to work as part of a team adding positive attitude and business focus
  • Ability to work in a fast-paced deadline driven environment
  • Ability to manage a team of multi-cultural analysts in a fast paced environment
17

Associate Manager Regional Operations Resume Examples & Samples

  • 3 to 5 years of pharmaceutical or relevant sales experience
  • Demonstrated ability to deliver on sales objectives
  • Experience with customer base customer and market industry knowledge
  • Successful experience working with the local sales matrix team to accomplish business objectives
  • Strong sales performance track record
  • Experience in supporting DBM with on boarding new representatives and assisting with training, sales skills and product knowledge
  • Understanding of the region BMS management matrix team
  • Ability to apply customer insight and market industry knowledge to business decision making
  • Skill in interpreting and using business and marketing analytics
  • Knowledge and skill in development and execution of local sales plans that support strategic initiatives
  • Knowledge of the sales process and selling skills
  • Ability to impact and influence others with no direct reporting relationship
  • Ability to communicate effectively and clearly and to appropriately direct synthesize communications
  • Advanced skills with Excel, PPT and Word
18

Associate Manager, Operations & Controls Resume Examples & Samples

  • Management and development of people, including motivation and recognition
  • Recruitment, supervision, coaching and performance counseling of staff
  • Participation in sales, marketing and customer service activities
  • Serve as liaison
  • Troubleshooting agent compensation issues
  • Performing general administrative services, including answering phones, handling mail
  • Securities registrations including Series 6 or 7, Series 24 or 26, Series 63
  • Strong work ethic and ability to prioritize several tasks
  • Good computer literacy skills
  • Knowledge of the Financial Services Industry
19

Associate Manager E-commerce Operations Resume Examples & Samples

  • Support process improvement and work cross-functionally to implement and/or improve new or current processes and procedures
  • Identify opportunities for the eCommerce content, media and operations teams’ work to be streamlined and ensure accountability on all projects
  • Collaborate between many cross functional teams, including (but not limited to): Merchandising, Brand Marketing, Buying/Planning and PR/Social
  • Execute and meet deadlines with a focus on accurate data and clear communication with cross functional business partners
  • Monitor ecommerce project list and communicate progress to internal and external vendors regularly
  • Gather project requirements and prepare project scope documentation
  • Manage E-commerce day-to-day projects by prioritizing and executing on time and within budget
  • Support workflows and timelines of ADA compliance in content and user experience development, including defining requirements and managing quality control with cross-functional teams and agencies
  • Identify opportunities and industry best practices to improve user-experience and performance of website
  • Test new functionalities and manage QA process with web developers and internal partners
  • Performs analyses to identify issues or areas for improvement
  • Ability to work within analytics tools to setup reporting, analyze and make recommendations as necessary
  • Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion, improve customer experience, and improve how the product assortment is represented
  • Responsible for making decisions to modify team operations, deliverables, and milestones to support SEO strategy in collaboration with Director, E-Commerce
  • Decides when to adjust workflows and timelines and communicates recommendations to Director, e-Commerce
  • 2-3+ years of E-commerce operations/project management
  • Exceptional written and verbal communication skill as well as interpersonal skill
  • Ability to take complex issues or technologies and frame them simply for internal and external audiences
  • Strong sense of urgency, with ability to find solutions quickly and independently
  • Exceptional organizational skills and an extraordinary attention to detail
  • Ability to project manage/prioritize multiple projects simultaneously
  • Strong strategic and analytical skills
  • Proficient in Microsoft Office, web analytical tools (Omniture, Google Analytics), and managing e-commerce promotional platforms (ie. Websphere)
  • User experience
  • Able to handle multiple projects with adherence to deadlines
  • Highly organized and able to work independently as well as on group projects
  • Self-motivated and confident with some decision making. Must have the ability to manage up, down and across with positive results
  • Ability to work successfully in a fast-paced, premium fashion environment. Desire to innovate quickly as part of a nimble, entrepreneurial team within an iconic, established American brand
20

Service Account Manager Associate Payer Operations Resume Examples & Samples

  • Consistently achieves quality metrics expectations as set by client
  • Has knowledge of workflow management across the CoE organization (AWA, Suspense, Research, PRA, Client AR, Open Credits)
  • Process Documentation for all clients and processes
  • Manages assigned inventory
  • Basic claims writing fundamentals
21

Operations Associate Manager Resume Examples & Samples

  • Overseeing the lifecycle events of all exchange traded instruments including trade upload, reconciliations, settlements, confirmations, pricing, margin, trade export, reporting and other consequential requirements
  • Being the outsourcing team’s expert on OTC derivative lifecycle processing and collateral management
  • Setting up and overseeing the daily process of equity and bond confirmations and settlements and dealing with all fails, disputes and queries
  • Working with counterparties, custodians, Euroclear, TRs, Acadiasoft, Crest, DTCC, OMGEO and SWIFT
  • Ensuring the trade processing and other services provided to the client are kept at a high level of performance
  • Working with the account managers in the team, their clients and prospective clients (including possibly in sales presentations and during implementations) to explain the process and demonstrate it working
  • Providing expertise to the team, existing clients and prospects in OTC trade processing matters and collateral managment
  • Responsibility for the implementation of new clients on to the regulatory platform, the set up of servicing teams and the smooth running of day to day servicing
  • OTC derivative lifecycle and collateral management experience
  • Dealing with internal and external operations and serving units in separate locations
  • Post graduate Degree
22

Associate Category Operations Manager Resume Examples & Samples

  • Support COM’s/Replen Manager with all analytics requests, local flyer item selection and rebate solicitation, KTU/ROB reviews and assortment projects – including weekly shrink meetings, E&O follow up, CASIS billings and vendor meeting preparation
  • Serve as gatekeeper of NIR process and tracking log – includes SODS execution, approval process, 30/60/90 day tracking follow-up, etc
  • Support PSSA/COM/Replen with escalation requests for proprietary SKU tying
  • Enter DCT’s for COM’s on new items & local flyers
  • Analyze weekly ATC communicates and disseminate direction to appropriate parties
  • Files FSQA complaint forms for EB products to Rosemont and MB to vendor
  • Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries
  • Serve as escalation point of contact for RSC inquires, specifically as it relates to fresh categories (COP & Produce)
  • Support Specialist(s) with sourcing/market baskets/special pricing requests
  • SODS administration – gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer
23

Associate Business Operations Manager Resume Examples & Samples

  • Use data to inform and influence the direction of Developer Platform’s roadmap and inform business decisions
  • Use data (gathered from diverse sources within the organization and externally) to help us better understand the Developer Platform’s impact on customers and the overall Zendesk business
  • Partner with the various platform product managers (who are both local and in Zendesk’s global offices) to define goals and identify key metrics for both new and existing products and features
  • Improve our understanding of patterns/trends in customer behavior and find new product opportunities
  • Build automated dashboards and reports, as well as related processes, to drive awareness and understanding of key metrics and their business impact
  • Work closely with product and engineering to instrument and improve both new and existing data sets
  • Contribute to the business operations and analyst communities to establish metric and reporting standards
  • Lead the team’s regular business review and planning process in coordination with the GM
24

Operations Specialist Associate Manager Resume Examples & Samples

  • Co-ordinate implementation of service operational initiatives; system requirements; client requests and electronic reporting
  • Demonstrate a thorough understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects; set up and maintain project files, standards, templates, electronic forums, databases and workflow
  • Provide historical perspective and input on operational processes in collaboration with Lifecycle Safety Management (LSM)
  • Provide leadership to teams working in a matrix environment and mentoring and coaching to junior staff
  • Promote sharing of ideas within teams to improve process efficiencies. Follow through effectively on actioned implementations
  • Ensure team is following standard best-in-class practices established by Lifecycle Safety Infrastructure
  • Establish ongoing and effective service operations communications with LSM to ensure SO is providing high quality deliverables and meeting client expectations and to discuss general project status, milestones, SOW, project issues etc
  • Ensure financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization, and realization
  • Works with LSM constructively in a matrix framework to achieve project and customer deliverables; proactivity identifying issues and proposing solutions, providing them with technical support, reports, metrics, statuses, identifying SOW changes and potential change orders, delegating client requests and implementation of new initiatives
  • Establish and maintain effective service operations communications and provide regular feedback to operations team manager; clinical project manager; customer delivery manager (LSM) on project metrics, out of scope work challenges/issues and successes
  • Ensure that a positive, collaborative team environment with project team members is maintained, encourage, motivate and lead by example, provide training and mentoring for project team members and operations staff, oversee allocation of team and project resource
  • Work with Lifecycle Safety LSM constructively in a matrix framework to achieve project and customer deliverables
  • Assist in the implementation of process initiatives; provide corresponding metrics to illustrate the productivity/profitability of new initiatives. Communicate confidently to the logistics and practicality of new processes
  • Collaborate with operational team and managers to resolve issues relating to employee performance, efficiency and morale
  • Ensure staff are trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practice (GCPs), FDA and ICH guidelines and regulations, Working Instructions and project instructions
  • Implement and support service operational decisions as determined and instructed by senior management
  • Participate in training across Lifecycle Safety service offerings. Contribute and assist in global/local working groups as applicable in implementation of new operational initiatives, identification and implementation of process efficiencies
  • Lead team to achieving departmental goals e.g. utilization and realization productivity metrics
  • In-dept knowledge of Lifecycle Safety processes audit practices, governing safety legislation/regulation; willingness to increase knowledge across Lifecycle Safety service lines and develop new skills
  • In-dept knowledge knowledge and understanding of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, Quintiles SOPs
  • Strong organizational skills and attention to quality compliance
  • Mentoring and coaching skills
  • Strong project management and leadership skills
  • Strong presentation and customer focused skills
  • Effective judgment, decision-making and problem solving skills
  • Encourage a flexible and receptive approach to changing demands and proven ability in the implementation of new initiatives
  • Demonstrate strong cooperative relationship with team and LSM
  • Excellent written and verbal communication skills, effective report writing skills
  • Ability to work effectively on multiple projects simultaneously and effectively manage competing priorities
25

Gwim Associate Team Operations Manager Wmbs Home Loans Resume Examples & Samples

  • Schedule flexibility required within hours of operation: Monday-Friday: 830 am-8pm EST
  • Minimum 2 or more years of previous management/supervisory experience (Prior Mortgage Customer Service Leadership Experience beneficial)
  • Displays strong problem-solving, analytical & organizational skills
  • Strong business partnering experience/skills including the ability to interact, communicate and influence equally well within all levels of an organization
  • Strong risk mitigation skills
  • Motivated and demonstrates a willingness to accept additional responsibilities and projects
  • Proficient computer/software skills - Experience with Microsoft Word, PowerPoint, Outlook, etc
  • It is desirable to have a strong understanding of the GWIM business
  • Service Adeptness: Comprehend and empathize with advisory needs, devote time and effort to satisfy branch office requests
  • Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems
26

Associate General Manager of Operations Resume Examples & Samples

  • Maintain operational efficiency of all stock rooms to include all product movement processes
  • Know and understand all store KPIs and financial results to make informed decisions for back of house (BOH) operations
  • Maintain appropriate inventory levels to meet consumer needs
  • Lead, guide and direct stock room teams to flawlessly execute stock room standards
  • Ensure product movement procedures are in place, efficient and executed daily
  • Coach teams to prioritize merchandises flow to the sales floor based on replenishment needs
  • Ensure all safety procedures and measures are in place according to local laws and company policy. Ensure inventory tracking is properly maintained in BOH systems
  • Cash management. Ensure fully staffed cash team that executes all cash management policies and procedures
  • Work closely with Loss Prevention Manager to identify gaps and opportunities to strengthen cash procedures thereby minimizing loss
  • Collaborate closely with corporate back office partners to ensure store needs are met and issues are resolved with speed and urgency
  • Ensure all staff are properly trained and appropriate development is provided
  • Serve as the key point of contact for the corporate facility manager
  • Manage process to ensure all maintenance and repairs are completed for the store
  • Work with vendors to ensure all maintenance and repairs are completed in a timely manner
  • Adopt a strategic view of the store while ensuring the tactical and fiscal integrity of the store
  • Deliver specific reports required from the Flagship Director, District Manager or Retail Back
  • Excellent Skills in operating personal computers, POS systems, and various software packages including MS office
  • Knowledge and understanding of profit and loss statement and store KPIs to make business decisions based on sound financial judgment
  • Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size
  • Excellent time management and problem solving skills as well as the ability to use good judgment and make strong independent decisions
  • Demonstrates an inspirational attitude that contributes to a positive team environment
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
  • Well developed ability to speak, read, comprehend, and write English
  • Ability to maintain reliable and consistent attendance and punctuality
  • Ability to travel domestically and internationally. Must have a valid driver’s license
  • Proven ability in managing high level retail image and delivering consumer in-store experience
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
  • Ability to work for long periods of time, typically 10-12 hours per day during peak seasonal periods
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Business Operations Associate Manager Resume Examples & Samples

  • Strong knowledge of EVMS performance Metrics
  • Work is performed without appreciable direction
  • Exercises considerable latitude in determining objectives and approaches to assignment
  • Willing to travel periodically for customer reviews: Lexington, KY, & to the Wright-Patt offices in Dayton, OH