Regional Operations Manager Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the regional operations manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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CB
C Boyle
Constantin
Boyle
8688 Casimer Gateway
Chicago
IL
8688 Casimer Gateway
Chicago
IL
Experience Experience
11/2014 – present
Houston, TX
Regional Operations Manager, South West
Regional Operations Manager, South West
11/2014 – present
Houston, TX
Regional Operations Manager, South West
11/2014 – present
  • Management of installation, commissioning, reading, and maintenance of various measurement devices on water mains and networks
  • Work in compliance with the Mueller Water Products Code of Conduct and all Environmental, Health and Safety regulations
  • Other duties as assigned by management
  • Management and care of equipment inventories and vehicle fleet
  • Client management and customer service
  • Management of staff and subcontractors, including price negotiation
  • Trouble shooting problems from customer, site, technical and people management perspectives
07/2007 – 07/2014
Los Angeles, CA
Ubereats Regional Operations Manager
Ubereats Regional Operations Manager
07/2007 – 07/2014
Los Angeles, CA
Ubereats Regional Operations Manager
07/2007 – 07/2014
  • Deeply understand the impacts of Eater, Courier, and Restaurant initiatives on marketplace dynamics. You’ll develop robust frameworks for assessing the tradeoffs between marketplace initiatives
  • Benchmark Eater, Courier, and Restaurant marketplace metrics across markets. Flag marketplace opportunities and threats early and often. Develop forward-looking views on marketplace dynamics
  • Scale marketplace optimization frameworks with US&CAN scope. Innovate with new marketplace optimization tools and methods
  • Build a platform for multi-city marketplace experimentation and partner with cities on executing experiments
  • Identify system inefficiencies and implement improvements across markets
  • Improve regional decision making by continuously validating and refining the assumptions
  • Help design, coordinate and lead EATS US&CAN strategy to minimize fraud across the marketplace
07/2001 – 05/2007
Philadelphia, PA
Regional Operations Manager
Regional Operations Manager
07/2001 – 05/2007
Philadelphia, PA
Regional Operations Manager
07/2001 – 05/2007
  • Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation
  • Responsible for talent management through recruiting, training, mentoring, performance management, and succession planning
  • Assist the Regional Director and Branch Managers to streamline operational processes through the use of LEAN principles and create standards within the Region
  • Support the development of new systems to improve the efficiency and effectiveness of regional and NWO operations based on identified areas of improvement
  • Budget Management – ensuring that the all travel & accommodation, overtime and development budgets are manage effectively & within budget
  • Supporting and assisting the Land Management Coordinator in the day to day execution of programmed land management, horticulture and arboriculture
  • Do cost-benefit analysis. Evaluate the economic and strategic costs and benefits of programs and work with management to execute those strategies
Education Education
Bachelor’s Degree in Engineering
University of California, Berkeley
Bachelor’s Degree in Engineering
Skills Skills
  • Excellent numerical reasoning skills with a good understanding of numeric models
  • Good interpersonal skills, ability to communicate well in both oral and written reports with direct teams, as well as executive level personnel
  • Strong negotiation skills with attention to detail
  • Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook
  • Able to build strong relationships, you will liaise with our subcontractors to ensure that they are delivering the exceptional standard of service we expect
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
  • Strong project management and organizational skills with ability to lead small or medium size projects
  • Highly proficient in current technology to help maintain organization and handle a volume of varying tasks and meet deadlines
  • Excellent negotiation skills and strong communication skills
  • Evidence of outstanding organization, time management and quality administrative deliverables
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1

Caio Business Aligned Regional Operations Manager Resume Examples & Samples

  • Significant working experience of a Technology Operations Environment
  • Operations Management experience
  • Recent experience of working closely with one or more of the following CIB Business units: Investor Services, Markets or Core Processing
  • Sound working knowledge of the Incident, Change and Problem processes aligned to ITIL best practice (ITIL V3 Foundation minimum qualification preferred)
2

O&t-icg-regional Operations Manager Resume Examples & Samples

  • Managing Vendor teams
  • Knowledge and understanding of customer service quality principles
  • Research methodologies
  • Audit and review
  • Process implementation, review and optimization
  • Vendor management of Remote Teams
  • Training and presentation
  • A degree or equivalent in Electrical, Mechanical Building Services or associated engineering discipline
  • Desired Membership of an appropriate professional body
3

Regional Operations Manager Resume Examples & Samples

  • Responsible for Engineering, Information Technology and Facilities at Bell Media broadcast stations and tower sites throughout Southwestern Ontario (4 TV/16 Radio licenses)
  • Manage a team of 4 Chief Engineers and provide support for 24 staff throughout region
  • Ensure staff competencies and build a team that collaboratively engages with internal Bell Media peers and clients, other BCE partners, and external contacts.-
  • Direct day to day management of work performed by the CTV Barrie Engineering, IT and Facilities team
  • Supported by, aligned closely with, and taking direction from Senior Bell Media leaders at local and corporate levels, responsibilities throughout the region include but are not limited to
  • Development and management of departmental budgets,
  • Purchasing and contracting,
  • Maintenance and implementation of technical systems associated with broadcast and content production,
  • Maintenance and implementation of IT and communications systems,
  • Maintenance and implementation of all systems associated with building facilities,
  • Real estate transactions, leases, landlords and tenants
  • Corporate Policy, Regulatory and various code compliance,
  • Coordination of special projects,
  • Environmental management,
  • Emergency Preparedness and coordination including security,
  • Fleet management,
  • Business recovery,
  • Property insurance,
  • Post secondary education, specializing in Electronics or Broadcast Technology
  • Strong knowledge of RF transmission systems and I.T
  • Minimum 5 years of applied experience in the Broadcasting Industry, including: Fibre, satellite and microwave distribution, HVAC, electrical and general facilities systems, Maintenance of broadcast technical equipment and transmitters
  • MUST have project management and supervisory experience & skills
  • MUST be a self starter, exceptional collaborator and team builder
  • MUST be well organized and capable of coordinating multiple assignments & activities,
  • An overall understanding of the live program production process is necessary
  • Commitment to excellence and ongoing education in broadcast engineering, IT and facilities management
4

North Asia Regional Operations Manager Resume Examples & Samples

  • To establish and maintain appropriate levels of liaison with the Country Security Managers, Regional and Country CAO, Lines of Business and external agencies to ensure all security risks are identified and minimized in a risk commensurate manner. In particular, those relating to events impacting JP Morgan businesses
  • To establish a working relationship with key senior business managers to ensure all Security needs and risks are identified and are explored with a view to providing an innovative, creative and cost efficient mitigation plans
  • To maintain strong and working relationships with other support functions (Human Resources, IT, Audit, Compliance, Global Resiliency and Crisis Management, Global Real Estate, and Corporate Communications) thereby ensuring all respective responsibilities are maximized to the best benefit of JPMC employees, businesses and buildings
  • Strategically manage the threat assessment and crisis management process for the North Asia region, utilizing the Corporate Security skills in harmony with the other support functions to ensure the command centre escalate incidents appropriately and managed at the appropriate level to best protect the firms business and people
  • Manage a risk-base approach to the physical security needs across North Asia. Incorporating crime prevention initiatives to reduce risk to the bank and ensure JPMC response appropriately to all criminal activities
  • Establish and support appropriate methodologies to determine and execute relevant levels of security provided in respect of executive protection, travel, specific high profile events and other associated matters
  • To manage a multi-cultural and inclusive team maximizing development opportunities for all team members. In addition work with security colleagues providing advice and guidance to delivery of a consistent physical security product in the North Asia Region
  • Leadership – the ability to drive strategy, prioritise and mobilise resources across a Hong Kong, China and Taiwan
  • Must be an intelligent, articulate and persuasive leader who can serve as an effective member of the senior management team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff
  • Knowledge of principles and processes involved in physical and technical security theory and organisational planning, co-ordination, and execution. Knowledge of laws, legal codes, court procedures in the North Asia Region
  • Knowledge of executive protection, conference and event security
  • Knowledge of emergency response planning & execution, crisis management, disaster recovery operations and business continuity awareness
  • To establish and maintain and leverage partnerships across the Government, law enforcement, NGO’s & financial institutions. In order to provide benchmarking, information sharing, and mutual assistance. Where appropriate to lead or participate in external groups or organizations which have benefit not only to the bank but also the broader financial and general public communities
  • Knowledge of Fire & Life Safety principles and their application in the workplace
  • Communications – clear and concise oral / presentation and written communications skills, and the ability to influence. Computer skills, use of email and web applications, word-processors, spreadsheets, database programs, and presentation software
  • Cultural & diverse awareness - Cultural and business knowledge of the North Asia Region
  • A minimum 5 years in a leadership position in military, law enforcement, Government service or other related corporate security industry is required
  • Knowledge of Cantonese / Mandarin an advantage
5

Regional Operations Manager St Petersburg, Fl Resume Examples & Samples

  • Produce and analyze regularly scheduled weekly and monthly sales reports to track sales and profit performance, identify the opportunities
  • Identify and develop programs that drive sales within regions
  • Serve as key point of contact for Brands within their regions
  • Manage maintenance of expense data base for Store Division
  • Identify and lead in partnership with Regional Vice President (RVP) District Manager (DM) business acumen training
  • Produce reports and data on an as-needed basis for special projects
  • Work closely with Analytics Director and RVP to project and communicate sales, labor and T&E budgets
  • Partner with Communications Manager to identify, develop and create communication for stores and DMs
  • Identify store workload concerns and communicate to Communications Manager
  • Work with DMs and store development to coordinate the new store opening, relocation and remodel process
  • Coordinate, support and drive contest, spiff and incentive programs
  • Partner with Analytics and Operations Director to manage, maintain and report consistent KPI performance measures
  • Act as a liaison between the DMs and corporate business partners
  • Identify and communicate opportunities for systems, policies, procedures and SOPs to Store Operations Leadership
  • Proactively identify and prioritize business needs and develop solutions through partnership with corporate business partners
  • Communicate a weekly ops update to RVP and DM team
  • Execute and direct operations initiatives, manage compliance
  • Perform other tasks and projects as directed by Store Operations Leadership (e.g attend and present at store leadership conferences, Ad Hoc reporting)
  • Travel up to 50%
  • At least 3-5 years of experience in store operations or related field
  • Excellent written and verbal communication skills, including both speaking/presenting and listening
  • Extremely well organized; able to effectively multitask while maintaining professionalism and composure
  • Able to prioritize and manage time effectively, and to balance competing demands and priorities in a very fast-paced environment
  • Strong administrative and leadership skills to maintain high standards and coordinate staff effectively
  • Ability to motivate a team of employees
  • Diplomatic style with professional, positive manner
  • Practical “roll up your sleeves” team player with positive “can do” attitude
  • Self-starter with demonstrated initiative, judgment, decisiveness, confidence and discretion
  • High level of professionalism and sound judgment in dealing with senior managers; effectively builds relationships and resources at all levels of the organization
  • High attention to detail; ability to produce highly accurate documents and work products in a demanding environment; takes pride in his/her work
  • Highly proactive; takes initiative to begin and complete projects; masterful at follow-up and tracking work projects; anticipates and executes necessary tasks before being asked
  • Flexible to accommodate last-minute changes and demands from multiple sources
  • Excellent problem solving ability
  • Strong interpersonal and project management skills
  • Advanced proficiency in Microsoft applications including PowerPoint, Word and Excel; proficient and comfortable with technology and able to troubleshoot routine technological issues
6

Regional Operations Manager Resume Examples & Samples

  • Ability to work and thrive in a fast paced environment
  • Must work well with people
  • Requires excellent verbal and written communication skills
7

Regional Operations Manager Western Region Resume Examples & Samples

  • The Regional Operations Manager is responsible for all global supply chain activities in the Western United States
  • Responsible for all furniture delivery hub operations, 3rd party provider contracts/ management, network analysis/changes, performance, accountability and LP for the Western hubs
  • Directly responsible for retail store replenishment, Direct to Customer UPS and Furniture Home Delivery, retail store seasonal floor set and all customer escalations within the region
  • Drive continuous improvement into our furniture home delivery network that includes carrier accountability, overall home delivery performance and regional hub network metrics, projects and initiatives
  • Required to support not only Western project initiatives, but also global supply chain initiatives regionally, nationally and internationally
  • Position will be domiciled in the Western region, within the Western services area, 50% travel is required
  • Proven proficiency in written and verbal communications- able to deliver well organized presentations effectively to multiple levels
  • Team player, willing to provide support to his/her peers and their operations as needed
  • Positive attitude, strong work ethic, ability to work under pressure
  • Ability to flex work schedule to support project implementations
  • Strong customer service background- experience/effectiveness in dealing with internal and external customers
  • A self-starter who exhibits extraordinary levels of motivation, proven ability to run multiple remote operations with no on-site supervision
  • Distribution systems proficiency to include WMS, TMS and other final-mile systems (pKms, TPM, etc)
  • Bachelors degree or equivalent based on a combination of education, training or experience and 6-10 years of management experience with increasing levels of responsibility
  • Must be a strong team leader with exceptional organizational and delegation skills
  • Must have distribution center and/or transportation experience as well as final mile customer home delivery experience. Must have experience with the concept, design and implementation of “start-up” operations
8

NCS Regional Operations Manager Resume Examples & Samples

  • This individual will apply attained experiences and knowledge in solving problems that may be complex in scope, requiring in-depth evaluation
  • This individual must work effectively with individuals at all levels within the function, across functions and with external parties
  • Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently
9

Regional Operations Manager Resume Examples & Samples

  • Pre-screening AML documentation reviews/approvals for new or modified deposit accounts
  • Pre-screening AML documentation reviews/approvals for new custom credit applications
  • Wire Auditing
  • Medallion Signature Audit
  • Branch and Cash Audits (based on office)
  • Development and implementation of regional action plans to address operational issues/gaps
  • New-hire operational training (1-on-1)
  • New-hire wire training
  • Annual wire training
  • Escalation of operational exceptions and customized solutions
  • Escheatment
  • System access requests
  • Oversight of various operational clean-up requests/reports
  • Online Authorized User set-ups/approval
  • BPB representatives for Enterprise systems and operations projects
  • Any other project, process, or systems activities required for the business
  • BCP Testing
  • Undergraduate College/University Degree OR 7+ years of banking with 5+ years previous retail operations and management experience
10

Regional Operations Manager Resume Examples & Samples

  • 5+ Years experience in Facilities Management
  • Knowledge of critical systems – Power, Air Conditioning, UPS systems, and other mechanical and electrical systems
  • Well versed in overseeing operations for multiple sites, preferably across multiple countries but not essential
  • Ability to challenge the status quo, devise new process and strategy through to implementation
  • Exceptional interpersonal and communication skills to interact with all levels of staff and stakeholders
  • Ability to demonstrate decision making through research and analytics
  • Strong vendor management skills including experience in reviewing and devising service contracts
  • Self motivated with a can-do attitude
11

Regional Operations Manager Resume Examples & Samples

  • Extensive exposure to regional store operations and interaction with store managers, district managers and region managers
  • Responsible for driving supply chain metrics and initiatives in the region
  • Interface with Care Centers on activities within assigned region
  • Knowledge of WMS and AS400, data analysis required
  • Experience managing 3rd party providers, multiple sites and interacting with external and internal customers
  • Ability to get performance results through the implementation of scorecards and metrics
  • Ability to develop a remote network
  • Up to 50% travel as required
12

Regional Operations Manager Resume Examples & Samples

  • Delivering network services to clients on a variety of platforms and vendors, including Cisco, Checkpoint, Extreme, Arista and Juniper
  • Cooperating closely with the relevant engineering and deployment functions within Global Network Services (GNS), the Chief Information Security Office (CISO) organisation and other stakeholders as it relates to the overall architecture, ongoing control and the improvement of the environment
  • Ensuring the team delivers a high-quality product, meeting the committed level of availability consistently
  • Collaborating with stakeholders across The Bank, to participate in cross divisional solutions Including Strategy 2020 Network Transformation and Everything as a Service amongst others
  • Overseeing the support and solution delivery of the managed services and solutions following policies and standards
  • Providing problem management support following incidents and collaboration as necessary for resolution
  • Supporting the strategic planning for all Network lines and leading the execution against that plan in the region
13

HRO Regional Operations Manager Resume Examples & Samples

  • 10+ years of management experience across large, complex and integrated projects
  • Strong communication skills. Provides information to others both internal and external to the organization; represents the organization to customers and other external sources
  • Strong interpersonal skills to support team building: Builds mutual trust and encourages respect and cooperation among team members
  • Strong ability to develop cooperative relationships to achieve results through a win-win relationship. – Mastery level
  • Strong ability to engage others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals
  • Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program
  • Strong awareness of cultural diversity and can embrace and capitalize those differences; applies knowledge in decision-making process
  • Endorse change, sponsor change initiatives and search for others organizations’ best practices to adopt or modify change
  • Strong ability to identify project risks by defining risk strategies and developing the risk management plan in order to reduce uncertainty throughout the project lifecycle
  • Systems Development Life Cycle experiences
  • Working with a global workforce
  • Very strong experience with MS Project as the primary tool for day-to-day management including WBS, usage of predecessor relationships across tasks in well-formed plan, resourcing, and cost baseline variances
14

Regional Operations Manager Resume Examples & Samples

  • 50% Direct accountability for leadership and results of the business’ plant operations, including, but not limited to: personnel, safety, quality, housekeeping, maintenance, Customer Service and costs in the region. Oversee and make decisions for OEE, Model Mill approvals, accident investigation reporting, and plant staffing. Acts as key advisor on base capital spending. Ensures government regulation compliance, for FDA, OSHA, EPA, etc. Region consists of multiple plants in multiple countries
  • 25% Member of regional leadership team; partners with CAN operations in development and deployment of strategies in the plant operations arena. Acts as expert advisor to Plant Managers in processes and programs. Input for new business development and acquisitions/right sizing. Leadership on World Class level attainment for the plant and region
  • 25% Talent Management and Development. Provides regular and timely coaching to team members. Motivates for high performance and excellence. Provides an environment that supports personal growth and development for regional operations employees
  • Bachelor’s degree in business, operations, or other related field or equivalent commensurate experience
  • Minimum of 10 years progressive experience in successful plant management operations with multiple locations
  • A strong track record of leadership experience in leading operations teams to higher levels of performance
  • Ability to solve complex problems through innovation, collaboration, creativity and determination
  • Demonstrated experience in all areas of production operations including quality control, construction, logistics and production
  • Strong communication, collaboration, and time management skills
  • Experience in the Aqua, ag or feed industry, or food industry
  • Knowledge of food safety requirements
15

Regional Operations Manager Resume Examples & Samples

  • Implement service model in US to deliver expected program/Value proposal, service and satisfaction levels to key-accounts and large strategic accounts and regional accounts
  • Manage regional service operations, 10-15 Headcounts
  • Manage route density and efficiency deploying continuous improvement
  • Manage regional 3rd party service & installation vendors
  • Support sector organization in development X-Selling of local accounts and independent chains
  • Time Management, Excellent communication with customers
  • Support Field activities, Preventative Maintenance Service Calls and Installations
  • Be responsible for strategic mid and long-term issues as it relates to service costs, Budget management
  • Develop Skills and Capabilities in the team
  • 2)Business acumen
  • 3) Possess a valid drivers license with a good driving record
  • 4) Technical skills are required
  • 5) Professional attitude and be self motivated
  • 6) Documented time management, communication skills, decision making, interpersonal, computer and organizational skills
  • 7) Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps, SMS, iMAP
  • 8)Ability to work cross functionally to achieve company goals (supporting sales team)
  • 1) 3+ Years in Cleaning solutions Industry, Laundry, Food Service and Housekeeping experience is Key
  • 2) Equipment maintenance programs management experience is a plus
  • 3) Ability to work nights and weekends as determined by business needs
16

Regional Operations Manager Resume Examples & Samples

  • Evaluates and analyzes workflow and performance to ensure loans are processed, approved and closed in complete accordance with Envoy, federal, state and regulatory requirements
  • Monitors branches to insure that they meet or exceed established Company guidelines as defined by the Envoy Best Purchase Money Lender standards. Promotes operational efficiencies to insure superior and timely file submissions and a smooth file flow
  • Assists in general supervision of branch operations and Envoy policies and procedures
  • Identifies training needs of branch staff members and communicates effectively with Corporate Training Department to ensure proper training tools are designed/established and implemented
  • Assists in the initial and ongoing training of the branch processing staff
  • Facilitates all ops-related initiatives for the branches
  • Manages third level underwriting requests between the branches and Underwriting Manager(s)
  • Participates in Loan Committee calls
  • Assists RVP with all on-boarding and off-boarding of sales staff
  • Manages on-boarding and off-boarding of operations staff in coordination with the Branch Manager
  • Troubleshoots and is primary resource for operational issues for Branch Managers, Ops Managers, L.O's and staff. Promotes a team effort environment
  • Insures branch internal and external customer service excellence is maintained
  • Reviews and manages Branch Score Cards and Branch Rankings Report to insure branches meet or exceed Company standards
  • Provides guidance on payroll issues and personnel matters
  • Focuses on loans closed per full time employee
  • Creates strong relationships at all levels to insure buy in and support of this position
  • Utilizes diverse experience, knowledge and expertise to accomplish varied job responsibilities
  • Assists the RVP as needed
  • Bachelor Degree in Business or related field preferred
  • Minimum 5-7 years mortgage banking experience, with 3-5 years management experience
  • Maintains working knowledge of Fannie Mae/Freddie Mac and FHA/VA policies and guidelines, as
  • Well as regulatory compliance, state, federal, local government, private investors and insurers
  • Must have working knowledge of all operating systems with the ability to facilitate training
  • Demonstrated ability to interact successfully with branch, regional and corporate management, as well as realtors, sales agents, third party vendors, etc
  • Demonstrated judgment and decision making ability
  • Travel is required as directed by RVP
  • Ability to perform other job-related duties as requested by RVP
17

Metro Regional Operations Manager Resume Examples & Samples

  • Excellent verbal and written communication skills; ability to listen, simplify, and disseminate information tailored to the target audience
  • Detail oriented, with strong organizational, time management and interpersonal skills
  • Experience in a complex organization
  • Must possess impeccable judgment, strong analytical skills, and exceptional client management capabilities
  • Ability to deliver actionables and complete tasks against multiple projects and deadlines
  • Ability to work independently as well as in a team environment
  • Experience managing 3rd party providers, multiple sites and a genuine passion for providing outstanding hospitality to external and internal clients
  • Overall understanding of general construction and store fixtures, including maintenance categories
  • Knowledge of electrical, plumbing, mechanical and fire systems in a retail environment
  • Strong leadership and communication skills and ability to follow up
  • Ability to manage and develop others
  • Sales-driven and results-oriented
  • Strong problem-solving skills and decision-making abilities
  • Expert PC skills in all Microsoft Office and ability to adapt to company-specific systems
  • Flexibility and willingness to adapt to change
  • Ability to work in a fast-paced and dynamic environment
  • Ability to travel to stores 50%-80% of time
  • Bachelor’s Degree preferred and/or equivalent years of industry experience
  • 1-3 years in an operations role at the store manager level or above
18

Senior Regional Operations Manager Resume Examples & Samples

  • 4+ years experience in events management, operations, or consulting
  • Startup experience and experience with large-scale events a plus
  • A mind for detail and analytics
19

Regional Operations Manager, Event Operations Resume Examples & Samples

  • 2+ years experience in events management, operations, or consulting. Startup experience a plus
  • Experience with large-scale events a plus
  • Strong communication, writing, and strategic thinking skills
  • Hustle! Ability to help with on the ground execution of large events. Position will require travel (~25%) and weekend during key events
  • Ability to develop creative and resourceful solutions
20

Regional Operations Manager Resume Examples & Samples

  • Manage and oversee Disease Management program in designated market or geography
  • Ensure compliance to all applicable regulations and DaVita policies o Monitor risk management and quality assurance compliance o Achieve financial and quality goals for membership enrollment in VillageHealth programs
  • Measure patient care outcomes in the program Build effective relationships with internal and external clients
  • Coordinate activities with DaVita VillageHealth management team, Regional Medical Directors, cross-functional departments, and others as needed
  • Maintain and manage relationships with key constituencies and stakeholders, including providers and health plans
  • Develop and maintain relationships with CMS and other entities as needed Participate in review and development of regional budget
  • Evaluate processes to ensure cost effectiveness and reduce operational expenses
  • Evaluate projects for cost effectiveness and impact to outcome expectations
  • Create and submit financial reports and analysis as needed Lead implementation of marketing and expansion initiatives
  • Maintain awareness and knowledge of regional market and trends o Identify opportunities for development and expansion of enhanced or new services
  • Participate in joint venture meetings as needed
  • Assist in and monitor implementation process; ensure deliverables and address questions and issues
  • May provide direct nursing care as needed Travel required: up to 50 % Teammate Management
  • Provide leadership to direct reports
  • Help direct reports overcome any organizational obstacles encountered during projects Manage all teammate employment activity such as hiring, promoting, job performance, evaluations, and disciplinary actions with appropriate approvals as required
  • Address teammate relations issues appropriately and escalate as necessary
  • Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company and foster a positive work environment
  • Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals
  • Provide work direction for department teammates
  • Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammate absences
  • Adapt staffing as technology is incorporated Know and understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment
  • Review and approve time cards of hourly direct reports for bi-weekly payroll
  • Track overtime, attendance, and PTO Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals
  • Know, understand, follow, and implement DaVita safety and security policies and procedures
  • A.D.N. degree from accredited school of nursing required; B.S.N preferred; three-year diploma from accredited diploma program may be substituted for nursing degree
  • Current RN license in state of practice required with no Board of Nursing disciplinary actions
  • Minimum of five (5) years’ experience in clinical nursing required
  • Minimum of one (1) year’s experience as VillageHealth Nurse preferred with consistent demonstration of
  • Clinical outcomes and MIST documentation in adherence with VillageHealth goals and standards
  • Clinical performance demonstrating understanding and support of VillageHealth Core Values, Mission, and Health Plan
  • Teamwork and participation in regional and corporate activities
  • Strong communication on medical management, operational, and business related issues
  • Minimum of five (5) years’ management experience leading and managing teams required; managed care experience preferred
  • Demonstrated experience managing to data driven outcomes and process improvement required
  • Demonstrated experience and effectiveness in change agent role
  • Demonstrated experience in healthcare coaching preferred
  • Current CPR certification required
  • CNN or CDN certification strongly preferred
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
  • Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required
  • Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions In-depth understanding of VillageHealth mission and the roles of teammates in mission accomplishment Innovative, analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives Demonstrated ability to create, refine, and manage new business processes Ability to maximize resources to accomplish key metrics Demonstrated ability to work effectively at both detail and big-picture levels and to drive initiatives forward
  • Exceptional client relationship management and ability to influence others Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills Exceptional client relationship management and ability to influence others Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively Strong written, verbal, and interpersonal communications skills including ability to listen
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
  • Approachable and open
  • Demonstrated ability to communicate difficult or sensitive information tactfully Demonstrated proficiency in consultative skills when addressing complex inquiries Demonstrated willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
  • Demonstrated ability to provide a balance to department efficiency and field service excellence
  • Willingness to assist teammates in order to achieve departmental goals
  • Demonstrated strengths in teambuilding and leadership skills Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive, fulfilling work environment required
  • Ability to maintain open and clear communication with teammates
21

Regional Operations Manager, ANZ Resume Examples & Samples

  • Passion for making our cities a better place to live - Uber is fundamentally changing how people interact with their cities and revolutionising earning opportunities for our driver-partners. This mission excites you - you want to be a part of making it even better
  • Communication and collaboration skills - You’ll work with your city’s driver-partners, as well as different Uber teams across ANZ, and all over the world. You excel at working with diverse teams, understanding different perspectives, and building solutions together. You can advocate for your position, but provide the data and insights to convince others to follow your lead
  • Solutions Focussed - We are constantly working to improve Uber for our riders and our driver-partners. You seek out problems and innovate ways to solve them. You have autonomy to make changes to Uber in your city, and possess the skills to push our product to be the best it can be
  • Drive to execute - We only get better when we take the leap to make things happen. You should have a bias towards action and desire to see your ideas out in the world. You’ll have experience taking things from a proposal to a solution and the hustle to make it happen
22

Regional Operations Manager Resume Examples & Samples

  • Maintain full responsibility for coordination of equipment sales and service process
  • Work directly with Technicians, Equipment Coordinators, and Service Hub assuring open communication and timely submission of paperwork
  • Review and reconcile center open payable report while resolving and following up with the Service Hub on equipment price discrepancies
  • Assure corporate policy and procedure compliance for all center personnel
  • Verify that all team members are properly trained in inventory control procedures
  • Ensure all employees are adhering to the company’s inventory policies regarding receiving, using and billing of equipment and customer and vendor returns. Perform cycle counts on a monthly basis to ensure proper controls are in place and deliver targets for inventory turns
  • P&L responsibility, shared with Regional Manager, including both sales and expense control in accordance with Henry Schein, Inc. accounting practices and goals
  • Recruiting, selection, and training of Technicians and center personnel
  • Evaluate, test, and train new and existing employees to reach center and corporate goals. Conduct annual performance reviews
  • Maintain facility to provide strategic local centers for our customers and employees to increase business efficiency and effectiveness through consistent image/branding, equipment showcasing and staging, and a productive work environment
  • Develop and maintain communication on customer payment systems with sales employees
  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
  • Prior management experience of 2 years or greater
  • Dental experience preferred, but not mandatory
  • Operations management knowledge preferred
  • Excellent organizational skills along with established professional written and verbal communication abilities required
  • Demonstrated understanding of P&L statements required
23

Regional Operations Manager Resume Examples & Samples

  • Assure timely submission of Service Technician paperwork
  • Visits each Center minimally one time per month
  • Intense training with full applications assessment required
  • Service Technician productivity / revenue
  • Center Personnel
  • Warehousing maintenance and organization
  • Maintains safety standards
  • Coaching skills
  • Problem solving ability
24

Regional Operations Manager Resume Examples & Samples

  • Proficient with MS (Excel, Word, PowerPoint)
  • Excellent communication and Presentation Skills, with the ability to communicate within all levels of the organization
  • Background and experience with JD Edwards E-1 Distribution Center Software
  • Project Management experience with a demonstrated ability to lead projects and/or handle large, complex processes
  • Comfortable understanding long term strategy and articulating vision while also working in daily tactical duties
  • Must be able to stand in for any distribution center leader’s absence and provide input and experience with logistics, distribution and budgets
  • Must be able to travel 60%
  • Work Force Analytics
  • Experience with FoxPro
25

Regional Operations Manager Resume Examples & Samples

  • Experience analyzing and interpreting data to inform decisions and drive results
  • Ability to self‐direct and prioritize among competing goals while exhibiting flexibility in a fast‐paced, entrepreneurial environment
  • Strong track record of collaborating with others and building relationships across teams
  • Bachelor's degree required; 3 - 5 years of work experience strongly preferred
26

Regional Operations Manager Central & Southern New South Wales Resume Examples & Samples

  • Risk management for the region including compliance to Company and legislative safety standards
  • Driving a competitive excellence and improvement culture
  • Contributing to the development and setting od strategy
  • Leading all aspects of Talent Management for the region, including recruitment, on boarding, training and development
  • Manage the regional CAPEX program
  • Collaborate with colleagues and peers across the country to align activity to plans and strategy
  • Experience in grain operations and leadership
  • An ability to contribute to and execute strategy
  • A sense of urgency and the ability to prioritise
  • An ability to build, engage and motivate a remote team
  • Excellent communication and influencing ability
27

Regional Operations Manager Resume Examples & Samples

  • 7) Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps, SMS, iMAP. 8)Ability to work cross functionally to achieve company goals (supporting sales team)
  • 2) Driving for extended periods
  • 3)Ability to use basic handtools
28

Regional Operations Manager Resume Examples & Samples

  • Manage operations team to meet departmental goals via appropriate allocation of workload and effective resource management
  • Interview, select, and train new employees
  • Mentor, evaluate, and develop employees
  • Understand and implement installation and operation processes and/or procedures
  • Manage and ensure all safety compliance requirements are being implemented
  • Facilitate new hire orientation using company guidelines and materials
  • Must have a BS or BA degree in engineering, architecture, or related field or ten (10) years of equivalent experience
  • Must have at least five (5) years of management experience, at least four (4) of which in the construction industry
  • Must be able to successfully pass a pre-employment criminal, driving and drug screen
  • Must have a clean driving record (example- no DUI in the last 5 years)
  • Must be able to lift 50 lbs
  • Must be able to work on extreme conditions (hot sun, extreme cold, etc.)
  • Mathematical Skills: The ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to develop basic formulas typically used and commuted in the construction industry. Ability to use formulas to develop spreadsheets as needed and uses by SolarCity
  • Computer Skills: Strong computer skills with the ability to perform word processing, spread sheets and data base management functions on a personal computer and/or laptop computer. Ability to learn SolarCity proprietary software
29

Regional Operations Manager Resume Examples & Samples

  • You will be responsible for formulating and overseeing the delivery of the People Plan for your region including Engagement, Performance & Development, Career & Talent Management and Communication
  • You will be responsible for formulating and overseeing the delivery of the L&D Operations Delivery model in your region ensuring the effective & efficient delivery of solutions, by ensuring that the following things are in place
  • A clear Resource & Delivery Plan ensuring we have the right resources available and skilled to deliver against the demand plan
  • A Learning Environment Plan in support of the 70/20/10 model ensuring the learning environment is suitable for effective learning
  • A Performance Improvement Plan focused on delivering performance improvement learning activities on the floor & in the field in support of key business challenges & priorities
  • A Continuous Improvement Plan focused on stretching and improving our delivery approach by exploring new and effective ways of facilitating & coaching on the floor and in the field
  • A Learning Embedding Plan focused on ensuring all learning lands and is supported through the effective levels of coaching and development of manger/leader development to ensure they are able to embed the learning of their people
  • A Tactical/Local solutions support plan working closely to support the Solutions team in the design of these tactical team based solutions like team building & engagement events
  • A Stakeholder Engagement Plan which focuses on growing & managing key relationships including the broader L&D function - Solutions & Demand & Business Partnering, Operations function, Delivery & Scheduling team, Facilities & Technology Coordinators, Customer & Colleague Planning & Operational HOD’s/Managers across the business
  • Budget Management – ensuring that the all travel & accommodation, overtime and development budgets are manage effectively & within budget
  • Proven relevant senior management experience in formulating the People & Operational Plans for successfully managing & leading the learning & coaching delivery into an operational environment
  • Experience in Managing/leading large Teams and managing managers in a fast paced environment
  • Experience in formulating & overseeing performance improvement learning activities, coaching and facilitation both in formal & informal settings
  • Strong consulting & relationship management skill set/style with proven ability to influence decisions at every level
  • Strong experience in formulating and overseeing strategies to ensure effective management of People Performance & Development
  • Experience in developing & overseeing the effective reporting and measurement of learning delivery strategies
  • Experience developing & overseeing effective Learning Resource Planning & scheduling strategies
30

Regional Operations Manager, NAS Resume Examples & Samples

  • Minimum five years supervisory experience
  • Ability to develop and train work force, build relationships
  • Associate’s (A.A.) or equivalent from two year college or technical school or related experience
  • Successful track record in the areas of profitability, cost control, and business growth
  • HVAC industry preferred; Service, Construction management a plus
  • Travel Requirement of 85%
  • NATE certification, CMS certification a plus
31

Regional Operations Manager Resume Examples & Samples

  • Supervise and manage the performance of Territory Supervisors or other support roles
  • Create and foster strong collaborative team environment
  • Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
  • Ability to implement and maintain systems for wireless, broadcast, and managed sites networks
  • Excellent leadership skills; ability to drive and motivate team to achieve results; ability to influence and inspire action through strong decision-making skills
  • Ability to work effectively across many internal functional groups to create a seamless internal and external customer experience and resolve issues
  • Demonstrated success at identifying talent and building individual and management capability; proven track record of building successful organizations
  • Financial analysis and budgeting skills
  • Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions
  • Strong organizational and planning skills; ability to prioritize tasks for self and team to meet requirements and deadlines
  • Strong experience handling employee issues and making sound judgment decisions in this area
  • Ability to work in a time-sensitive and high volume environment
  • Ability to identify key contacts for follow up; excellent ability to communicate status updates to team and cross-functionally to ensure understanding
  • Minimum of 7 years of combined telecommunications and/or facilities management experience required
  • Minimum of 3 years of experience managing budgets in excess of $10 million required
  • Technology experience implementing and maintaining systems for wireless, broadcast and managed sites networks preferred
  • Minimum of 5 years of field force management experience, including multi-layered teams, preferred
32

Regional Operations Manager Resume Examples & Samples

  • At least 4 years experience of operations management / management consulting / investment banking / strategy work in a large business, or of growing a startup’s
  • Very strong communication and organization skills
  • Stellar SQL capabilities; other data mining or statistical tools proficiency a plus
  • Willingness to travel across SENA when required
33

Regional Operations Manager Resume Examples & Samples

  • At least 4 years of management consulting / investment banking / strategy work in a large business, or of growing a startup’s
  • Bachelor's degree in science/engineering, economics, finance, management, or similar field
  • Consistent track record of being a respected operational problem solver
  • Experience designing, implementing, and analyzing referral marketing campaigns with a track record of successfully driving bold growth
  • SQL / HTML knowledge a plus, but not required
34

Regional Operations Manager Resume Examples & Samples

  • Ensure compliance to all applicable regulations and DaVita policies o Monitor risk management and quality assurance compliance
  • Achieve financial and quality goals for membership enrollment in VillageHealth programs
  • Maintain awareness and knowledge of regional market and trends
  • Identify opportunities for development and expansion of enhanced or new services
  • May provide direct nursing care as needed
  • Minimum of one (1) year’s experience as VillageHealth Nurse strongly preferred with consistent demonstration of
  • Demonstrated experience in healthcare coaching preferred Current CPR certification required CNN or CDN certification strongly preferred Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
  • Demonstrated ability to work effectively at both detail and big-picture levels and to drive initiatives forward
  • Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills
  • Exceptional client relationship management and ability to influence others Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
  • Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to communicate difficult or sensitive information tactfully Demonstrated proficiency in consultative skills when addressing complex inquiries
  • Demonstrated willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
  • Demonstrated strengths in teambuilding and leadership skills
  • Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive, fulfilling work environment required
35

Regional Operations Manager Resume Examples & Samples

  • Provide leadership to direct reports; coaching, mentoring, training as required or needed
  • Manage Patient Relations Liaisons within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
  • Conduct regular update calls and operating reviews with each direct report
  • Manage the hiring and onboarding process for Patient Relations Liaisons in assigned territory
  • Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
36

Regional Operations Manager Resume Examples & Samples

  • Manage and work closely with regional team in APAC regarding all regional operation matters
  • Work closely with all key stakeholders to influence and effect change
  • Day to day project and program & milestone management
  • Daily, weekly and monthly reporting for area of responsibility through dash boards and score cards
  • Conduct Root Cause Analysis on defects and identify underlying problems
  • Conduct detailed analysis into the root causes of failures and drive corrective actions with the country teams
  • Identify customer complaint and claim issues and derive customer orientated solutions for implementation
  • Regularly review processes so as to drive improvements in customer journeys and services delivery
37

Regional Operations Manager Resume Examples & Samples

  • Management level experience (2+ years) of operations management / management consulting / investment banking / strategy work in a large business, or of growing a startup’s
  • Self-starter attitude. You are an owner, you find opportunities and deliver solutions
  • Solid understanding of customer engagement
  • SQL or other geeky skills a plus, but not required
  • Willingness to travel across SENA
38

Regional Operations Manager Resume Examples & Samples

  • Act as a Stewart Ambassador within and outside of the company
  • Apply in-depth knowledge of own function or major operational segment as well as business and commercial expertise to differentiate Stewart from the competition
  • Develop and execute strategies to grow profit, cash flow and market share and achieve key business objectives; evaluate key business challenges; direct the development of approved new or innovative solutions
  • Partner with the Sales organization to develop and execute sales strategy and identify new sources of business to drive revenue growth
  • Participate in associations and appropriate lobbying efforts; understand industry developments and regulatory issues that impact the business; facilitate or attend seminars, workshops and professional meetings
  • Improve company financial performance, customer service and productivity through optimal use of technology
  • Promote the use of Human Resources for strategic organizational solutions
  • Responsible for talent management through recruiting, training, mentoring, performance management, and succession planning
  • Sponsor and communicate decisions and initiatives from leadership team, home office and Group Senior Vice President Office to the appropriate associate level
  • Supervise and mentor other Division Presidents to ensure the same job roles and objectives are accomplished in assigned divisions
  • Serve on assigned project teams and/or industry specific boards
  • Ability to multi-task, organize, prioritize work and meet tight deadlines
  • Proven success record of leading and managing staff including motivation, performance development, coaching, training and guidance
  • Ability to develop short and long term strategic plans, optimize profitability, control expenses and adhere to forecasting
  • Ability to exercise a high degree of confidentiality and discretion
  • Skill in appropriately delegating authority, defining approval levels for company procedures and reporting and following up on assignments
  • Licensed to meet the market or area statutory requirements
  • Proficient in evaluating key business challenges, identifying problems, and developing acceptable, fair, and new or innovative solutions
  • Ability to share the opinions of, and negotiate with, senior leaders and establish collaborative relationships across the business and with external organizations
  • Computer skills and working knowledge of Microsoft Office suite
  • Ability to travel within assigned divisions and to home office as needed
  • Bachelor's degree in Business Administration, with a Master’s preferred
  • Minimum of 10 years in the Title Industry and or related/complimentary industries (Financial Services, Insurance, etc) which includes experience in a management role
39

Regional Operations Manager Resume Examples & Samples

  • Responsible for all VAPs in assigned territory and teams with territory sales manager
  • Assist VAP Operations personnel in cost and quality control for all operations activities
  • Assist VAP Owners/Managers and other Operations personnel in the proper implementation of new and existing CPS controls products, tools, processes and workflows to ensure maximum operational efficiency and improved customer satisfaction
  • Assist with and provide training to VAP’s in the application of new products and existing products where required
  • Act as voice of the customer providing input and support to home office department’s regarding improvements to products, tools, training and documentation
  • Provide training as required for Project Management with regards to planning, scheduling, monitoring and controlling. Assist VAPs with eliminating cost overruns and improve customer satisfaction, efficiencies and productivity by using standards and workflows
  • Assists and advises with reviewing and assessing new potential VAPs, responsible for training and development of new VAPs
  • Area of responsibility is primarily tactical/operational in nature, but greatly impacts overall strategy
  • 10+ years experience required in a field Operations or Engineering role working with Value Added Partners or distributors
  • 5+ years technical and management experience preferred, preferably in a field office in the HVAC industry
  • 5+ years AutoCAD experience a plus
  • Excellent working knowledge of HVAC industry
  • Experience in an HVAC training role a plus
  • Extensive experience working with or for independent HVAC distributors is a plus
  • Proven communication and presentation skills. Self motivated team player with ability to work independently
  • Bachelors degree or equivalent experience with concentration in engineering
  • Ability to travel 60% of the time (maximum)
40

Regional Operations Manager Resume Examples & Samples

  • 3+ years experience in risk managent, payments, fraud, or a related role. Experience with merchant, seller, or publisher fraud a plus
  • Strong track record of solving operational problems. You can break down large ambiguous problems, identify key opportunities and considerations, and execute against tangible milestones
  • Strong analytical skillset and experience with analytics tools (e.g. Excel, SQL, R)
  • Ability to take initiative in a fast-moving environment and independently make decisions or take risks with incomplete information
  • Creative problem solving and critical thinking skills with a bias toward action and a get things done attitude
41

Regional Operations Manager Resume Examples & Samples

  • Provides support to the Area Leadership Team with asset management reviewing production planning, stocking parameters and asset management to ensure efficient supply chain and inventory management of flammable products. Assists in the sourcing and capacity planning to ensure timely production and delivery of products as it pertains to cylinders, pallets, and trucks. Develops capital expenditure budget(s) and coordinates capital expenditures
  • Provides leadership regarding safe work habits assuring plant monthly safety meetings are conducted and attends meetings to reinforce the safety message and create a positive safety culture. Coordinates annual safety meeting for the area with the Area Leadership Team
  • Reviews production plans and operational schedules for operations and manufacturing activities for flammable products assisting in establishing priorities, the sequencing of manufacturing, and assuring quality specifications are met
  • Drives improvements to Key Performance Indicators (KPI’s). Compiles, analyzes and reviews production and operating reports and helps to improve/resolve operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays
  • Communicates routinely with the Area Leadership Team regarding progress, obstacles, issues and improvements impacting the business. Conducts routine visits to facilities to evaluate performance, safety, compliance and training gaps. Inspects machines and equipment to ensure specific operational performance and optimum utilization
  • Provides leadership and guidance on Airgas’s incident review committee and supports the development of safety improvement plans
  • In coordination with the Area Leadership Team, develops and communicates site procedures and reports, maintains registrations and permits maintaining compliance with Occupational Safety & Health Administration (OSHA), Department of Transportation (DOT), Environmental Protection Agency (EPA), Food & Drug Administration (FDA), state regulations and Airgas Policies & Standard Operating Procedures (SOPs)
  • Develops or revises standard operational and working practices specific to the site. Coordinates with the Area Branch Operations Coordinator (ABOC) to assure operations procedures, SAP procedures and training are applied
  • Direct responsibility for ensuring plant associates are trained in Safety Management System (SMS), Department of Transportation (DOT) and other regulatory policies and operations areas. Supports branch associates with same training
  • Assists with review of delivery sites and standards to assure safe deliveries
  • Leads in accordance with company policies by hiring, training, motivating, planning and directing work, managing performance and resolving associate issues
  • Provides customer support for operational requirements including site visits as needed
  • Other projects/initiatives as assigned
  • Bachelor’s Degree in Business, Engineering, Operations Management degree or related area is highly preferred; Diploma or equivalent required
  • Minimum of 10 years of increasing responsibility in manufacturing and distribution operations leadership experience from a related industry; preferably industrial gas
  • Demonstrated knowledge of the following areas: compliance with applicable federal/state regulations, gases and related hard goods, DOT regulations, truck and trailer loading limits, cylinder markings, test dates, pressure ratings, ICC markings, placarding, hazardous material classifications, DOT driver qualifications and record keeping, vehicle purchasing and maintenance requirements, accident reporting, and safety and compliance
  • Considerable independent judgment and initiative are required in resolving problems and making recommendations; demonstrated ability to balance customer service and cost of service issues; demonstrates tact and diplomacy in dealing with internal and external customers and with handling proprietary information
  • Excellent leadership and motivational skills with ability to work in a matrixed organization to achieve results
  • Achieves results with a sense of urgency addressing the time sensitive needs of customers, sales, customer service and other operations personnel
  • Financial acumen for articulating ROC, and other metrics utilized by business professionals when considering inventory purchases
  • Strong interpersonal skills with the ability to influence others and to create cross-functional alignment
  • Must possess excellent communication skills, especially in the development of actions plans and to ensure accountability and follow through
  • SAP proficiency is preferred
  • Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
  • Ability to travel throughout area (up to 60% of work time); must have reliable transportation and possess a valid US Driver’s License
  • Must be able to work occasional weekends, maintain “on-call” status, and travel when required
42

Regional Operations Manager Resume Examples & Samples

  • Achieving business goals, revenue and profitability objectives through a respectful, forward thinking and motivational style
  • Continuous assessment of all staffing needs and providing support for Office Managers with effective recruitment
  • Providing training and development support to ensure all staff of supported practices demonstrate knowledge of business model, operating procedures and protocols
  • Supporting daily office operations within the region when necessary
  • Responding to clinical and operational concerns timely and effectively. Be accessible and responsive
  • Supporting the achievement of performance targets & budgeted goals
  • Other related functions as requested by supported practice owners
  • Multi-location, retail operations management experience in customer or patient based industry
  • Profit and loss responsibility with the ability to interpret and act upon financial statements
  • Sound decision-making skills, drive and desire to succeed
  • Bachelors degree, preferred
43

Regional Operations Manager Resume Examples & Samples

  • Responsible for the efficient and effective location and transportation of equipment within the Region
  • Maximize fleet availability by monitoring fleet inventory, cancellations, or changes of equipment
  • Manage equipment levels for the Region and individual branches
  • Manage, coach, develop and deploy regional field service employees. Cultivates employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development
  • Manage regional parts inventory and movements to maximum utilization and parts availability in conjunction with the Branch Parts Coordinators within the region
  • Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all transfer paperwork and associated documents in conjunction with the local branches
  • Assist the Regional Director and Branch Managers to streamline operational processes through the use of LEAN principles and create standards within the Region
  • Conduct training and provide coaching for all new and existing branch dispatchers and operations employees within the Region
  • Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region
  • Assist branches by filling in with local operations support when needed
  • Ability to handle multiple priorities and remain focused and organized
  • Ability to effectively communicate verbally and in writing
  • Ability to effectively delegate responsibility and manage the work activities of others
  • Proficiency in Microsoft Office products and the use of computer applications
  • Ability to meet and continuously maintain authorization to operate a company vehicle
  • Knowledge of diesel engines and pumping equipment
  • Pipe, valve and fittings knowledge a plus
  • Bachelor Degree in related field or equivalent combination of education and experience
  • 3 to 5 years’ experience in logistics and/or rental fleet management
  • A minimum of 5 years’ experience having lead and managed a team is required
  • 3-5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred
  • Green Belt certification preferred or willingness to earn one within the first 18 months
44

Regional Operations Manager Resume Examples & Samples

  • Motivational leadership
  • P+L management
  • General HR
  • Inventory control
  • Fleet management
  • Vendor relations
  • Lease/MRO contract administration
  • Sales team support
  • Talent sourcing/development
  • Direct customer service
  • Other additional as required
45

Regional Operations Manager Resume Examples & Samples

  • Maintain subject matter expert knowledge for all software system applications
  • Provide one on one on-site software system training
  • Analyze and monitor reporting for all systems to pro-actively ensure standard operating practices are being met
  • Assist with implementation of new technology initiatives
  • Provide support on policy and procedures within region
  • Assist with the maintenance of systems as needed
  • Provide set-up and training for newly acquired properties
46

Regional Operations Manager Resume Examples & Samples

  • Oversight of day-to-day operations for several health centers, including clinical policies and procedures, patient and work flow processes, quality assurance, medical records, etc
  • Develop and maintain effective relationships with accounts to ensure client satisfaction and revenue retention
  • Significant experience with client relations, particularly senior managers
  • Advanced communication skills with practitioners, clients and employees
  • Demonstrated ability to effectively lead and manage clinicians
  • Bachelor's degree in Business, Health Care Administration, or Nursing
  • Minimum of three years of experience managing ­three or more ambulatory care facilities (primary care, urgent care and/or occupational medicine)
  • Ability to travel 60% or greater to multi-state regional assigned area
  • Must live in or be willing to relocate to the­Kansas City, MO area
  • Master's degree in Health Care Administration or Nursing
  • Clinical experience in an ambulatory setting
47

Regional Operations Manager Resume Examples & Samples

  • Support the Divisional Director creating and deploying the Division Mission and Strategy
  • Support, mentor, coach and develop the EUP Regional Operations Team and their respective Teams to deliver success
  • Ensure that the combination of efficiency, cost control, and entrepreneurial spirit is embedded into the sales and delivering teams resulting in increased volumes and GM%
  • Establish excellence in our project delivery approach, ensuring we achieve high level of customer satisfaction resulting in repeat business with our preferred customers
  • Ensure orders are executed in accordance with defined procedures and wherever possible, to ensure that estimated margins are improved by careful cost control, product purchasing and efficient management of labour
  • Ensure high degree of co-operation & teamwork is established between the Project Delivery & Sales Team to ensure that potential new orders are negotiated & secured
  • Financial control of all Power Solutions projects including procurement, approvals, variations, agreement of final account, monthly revenue forecast, working with the Commercial Team and reporting back to the Divisional Director on a regular basis, to ensure the business delivers a bottom line performance
  • In conjunction with the Commercial Team, take responsibility for ensuring the compatibility of terms and conditions of all Project work
  • Provide direction and leadership to the EUP Regional Operation Teams, ensuring the ongoing development of the teams skills/competences and that resource levels are optimized to meet the company’s objectives. Ensure monthly reporting and forecasting is carried out in an accurate and timely manner
  • Participate as an active member of the Divisional Management Team, providing a proactive contribution to ensure that the overall Divisional objectives (including budgets) are achieved
  • Ensure that the company’s policies & procedures are implemented through sales and operations & routinely assessed to ensure all Project risks are managed correctly & that levels of quality & efficiency are subject to ongoing improvement
48

Dshs Regional Operations Manager Resume Examples & Samples

  • Advanced principles of fiscal management, including budget control and forecasting, planning, executive briefings, staff development, organizational and personnel accountability
  • Principles and functions of management
  • Purchasing and contracting procedures
  • Management and operations analysis
  • Contracting applications
  • Human Resources principles and techniques
  • Communicate effectively orally and in writing with management, peers, facility staff, clients, client families, and the public as required to carry out the assigned duties of the position
  • Demonstrate sensitivity to cultural diversity
  • Work collaboratively in a multi-disciplinary team setting
  • Identify issues of a serious and/or sensitive nature that need to be reported to supervisor/chain of command
  • Organize the work environment and prioritize work assignments
  • Able to be flexible, adapt to change, and respect differences in opinion and values
  • Compile data, extract information, and generate comprehensive reports
  • Read, interpret, and implement policies, rules, and regulations of considerable complexity
  • Organized and self-motivated
49

Regional Operations Manager Resume Examples & Samples

  • Serve as knowledge management liaison between the regional offices, national headquarters and external stakeholders regarding all business and financial aspects; providing guidance related to budgeting, financial, grant and procurement processes and functioning as key point person for regional office to/from other divisions within NWA and corporate initiatives
  • Provide guidance to regional VP and Senior Director in strategizing, planning, coordinating, timing and prioritizing the work activities of field staff and maintaining communication within the region office
  • Manage, plan, prepare, monitor, and reconcile the region operational and grant budgets. In coordination with the Division Budget Manager, develop and maintain tracking documents; review budget reports; prepare reallocations and reconciliations; advise the regional VP and Senior Director of budget status and guidance on spending strategy and projections. Review and approve regional accounts payable and accounts receivable vouchers, authorizing payments
  • Manage regional grant process to include: application processing, initial review, distribution/assignment of applications, coordination and tracking correspondence; data gathering, tracking, reporting, and notification of award
  • Manage procurement process for regional office to include all regional convenings and technical assistance required either by region or NWOs (consultants, hotels, vendors, and supplies). Work in coordination with the Division Budget Manager to ensure compliance with corporate policies and procedures
  • Manage regional staff meetings, convenings, receptions, and special events to include budget preparation and monitoring, procurement, on-site logistics, and post event evaluations and reimbursements as needed
  • Provide consistent supervision of Regional Coordinator by coaching, counseling and supervising direct report, providing timely evaluations, appropriate performance feedback; developing work plans and performance goals; and coordinating training opportunities for staff development, including cross-training on all operations tasks
  • Support the development of new systems to improve the efficiency and effectiveness of regional and NWO operations based on identified areas of improvement
  • Work with the regional NeighborWorks network organizations (EDs, CEOs, program staff) to understand areas where services are needed to improve operational efficiency and ensure resources are appropriately allocated. This might include topics for convenings, technical assistance, or facilitating peer to peer conversations
  • Assist with onboarding and training newly hired staff, both externally with Network Organizations and internally with NWA regional staff
  • Serve as region and/or Field division representative to division and/or corporate initiatives, programs, and working groups as agreed to by the supervisor
50

European Regional Operations Manager Resume Examples & Samples

  • Develop strong commercial relationships with each dealer partner and the line managers within each dealership
  • Ensure that each dealership is operated in line with Aston Martin Dealer Operating Standards
  • Ensure that Customer Satisfaction Index is a key regular point of communication and continual improvement
  • Develop a retail and wholesale sales plan for each dealer partner
  • Target each partner with both retail and wholesale targets delivered monthly, quarterly and annually
  • Target regional HLS market share and highlighting opportunity where the dealer partner is short of the required share
  • Track each partners activity and ensure that SAT is delivered on a weekly timely basis and communicated within EU office
  • Manage each partners inventory to ensure all retail targets can be met with the correct mix and profile equally that the forward order plan is geared towards supporting forward retail activity
  • Planned diary communication with each partner ensuring that every partner benefits from monthly visits all of which have meaningful agendas and recorded with detailed Action Plans
  • The commercial performance and financial viability is a critical responsibility hence monthly and quarterly reviews with each partner targeting KPI data and developing regular action plans that deliver and target measured performance
  • Strong commercial approach with every partner managing dialogue around budget development, daily operating controls and process management
  • Deliver meaningful Quarterly Marketing & PR Planners with each partner that target the necessary activity to deliver the Aston Martin plan for each quarter
  • CSI Reporting is critical to measuring the customer experience in both sales and aftersales plus ensuring the results from the same are used for development of continual improvement programmes
  • Ensure that Aftersales delivers the extension of the customer experience building high levels of CSI and brand loyalty
  • Ensure that every partner has a minimum of 14 week forward order plan
  • Ensure delivery of the regions wholesale and retail objective
  • Ensure the delivery of the regions Extended Warranty targets
  • Ensure that each dealer is targeted for the sale of both parts and accessories
  • All dealer visits are preceded with detailed agendas and following up with agreed visit reports and action plans
  • Detailed Tracking & Monitoring
  • Wholesale and Retail weekly / monthly and quarterly activity
  • “Timeless” Used Car Program implementation and development
  • Aftersales engagement of Extended Warranty
  • Dealer Operating Standards audits and action planning
  • Profitability - Composite
  • Market Share and activity within HLS segment
  • Weekly SAT
  • Quarterly Marketing Planners
  • EPDR/ TSR / Warranty Audit
  • Funding Line utilisation / stock audits and SOT reporting
  • Higher degree or substantial equivalent experience
  • At least 5 years’ experience managing at a senior level within the automotive sector
  • Ability to use IT to a high level of competence
  • Ability to think strategically and to communicate a vision
  • Substantial experience of successfully managing teams and growing a customer focussed, “can-do” culture of teamwork
  • Experience of successfully managing and influencing organisational change
  • Ability to read an Automotive P&L statement and translate the same into operational improvement plans
  • Ability to understand a Balance Sheet and the operational changes that it reflects
51

Regional Operations Manager Resume Examples & Samples

  • Ensure compliance to all applicable regulations and DaVita policies
  • Monitor risk management and quality assurance compliance
  • Measure patient care outcomes in the program
  • Build effective relationships with internal and external clients
  • Create and submit financial reports and analysis as needed
  • Lead implementation of marketing and expansion initiatives
  • Assist in and monitor implementation process; ensure deliverables and address questions and issues May provide direct nursing care as needed Travel required: up to 50 %
  • Renal or Case Management Experience Preferred
  • Strong communication on medical management, operational, and business related issues Minimum of five (5) years’ management experience leading and managing teams required; managed care experience preferred
  • Current CPR certification required CNN or CDN certification strongly preferred
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
52

Regional Operations Manager Resume Examples & Samples

  • Functions as the senior focal point of all aspects of Loan Processing within Fulfillment Centers and/or Branches
  • Understand and maintain a thorough knowledge of HomeStreet Bank’s operations and organization, communicating this understanding to others when appropriate and referring inquiries and correspondence to the proper department or individual. Be familiar with all HomeStreet Bank loan programs, products, policies and procedures
  • Demonstrate through personal actions leadership, stability, responsibility and partnership
  • Monitors Fulfillment Center and/or Branch performance reports and works with Executive Management and Production team to comply with company metrics for production volume and quality. Recommends course of action to assure quality and production goals are attained in the most timely and effective manner
  • Manage staff space requirements following corporate guidelines for branding and customer experience and maintaining costs at acceptable levels
  • Interview and hire new Branch Operations Managers and assists in the interview and hire process of Processors, and Branch Operations Assistants and other operations staff as necessary through approved company methods. At least annually conduct formal performance review of direct reports according to company standards
  • Comply with applicable government regulations and cooperate in all aspects of internal quality control and compliance programs
  • Leads the Branch Operations Manager in developing staff. Trains and mentors all Operations employees within the Region to company standards for technical knowledge and customer service
  • Understand all elements of loan production and operations. Work in partnership with all Production, Operations and Underwriting management to insure the smooth flow of files
  • Use sound decision making abilities in making decisions in accordance with policies and authorization
  • Work to create a positive, supportive and fun work environment. Assist in creating this environment throughout the company
  • Participate in the implementation and training of company initiatives
  • All other duties as assigned by the Senior Loan Operations Manager
  • Minimum 10 years of experience in residential loan origination and operations with at least 5 years of management experience
  • Demonstrated leadership skills and the ability to hire, train and motivate operations staff
  • Strong knowledge of Regulatory Compliance, Origination, Processing, Underwriting, Funding and Post Closing guidelines
  • Strong desire and ability to work with employees in a co-operative, professional and friendly manner
  • Ability to use required software and learn new programs as necessary
  • Must be a self-starter, dependable, accurate in completing responsibilities with strong attention to detail, strong organizational skills and accuracy
  • Ability to work independently, set priorities and handle multiple tasks
  • Ability to handle stress and to deal with extreme changes in work volume
  • Ability to use good judgment, accept responsibility and handle confidential information
  • Ability to work as part of a team and with people of diverse backgrounds
  • Willingness to assume additional duties/projects as required
53

Regional Operations Manager Resume Examples & Samples

  • Responsible for the delivery and growth of the customer (LLP) Business within APAC (including Greater China) with specific accountability for service delivery whilst maximising revenue, profit and growth across the regional operations of the customer
  • Responsible for leading, motivating and managing the in-region DHL team in order to manage, develop and improve the services provided via 3PL suppliers within the region
  • Lead a team responsible for embedding the LLP concept into the customer, in region and utilising service excellence to grow the account to its fullest potential
  • Overall management of the regional LLP account ensuring co-ordination of the various country activities within the scope of the LLP services
  • Effective start up required which demonstrates effective cost down through efficiencies and synergies
  • Managing 3rd party service providers
  • Building business case with IBM to grow account
  • Managing diverse regional business operating within the customer account and satisfying logistics requirements within LLP scope
  • Manage positive customer relationships
  • Create and maintain a positive working environment
  • Develop/achieve agreed budget, revenue and profit
  • Create a culture of continuous improvement
  • Review and Manage Key Performance Indicators (KPI's) to meet contractual terms and DHL expectations
  • Change management leadership, coaching and developing employees
  • To ensure adherence of DHL tools; methodologies, governance and standards for the purposes of implementation
  • Develop effective plans for business and development of customer account
  • Responsibility for all issues relating to Health & Safety and the Environment
  • Team building and succession planning
  • Ensure adherence to Company policies and procedures
  • Any other reasonable duties as required and in line with individual capabilities
  • Ensure effective communication mechanisms exist within team and with all stakeholders
  • Review effectiveness of planning, operational, and programme teams to ensure that quality of service delivery is maintained; continuous improvement is clearly demonstrable and cost-down targets are achieved
  • Be the point of contact in region for the Customer, supported by the Regional Client Support Services (CSS) Lead, ensuring expectations are met and exceeded
  • Overall management of 'day-to-day' 3PL providers, ensuring SLA's are met
  • Manage the regional P&L for the Customer with support from the Regional CSS Leads
54

Regional Operations Manager, South West Resume Examples & Samples

  • Overseeing a team of Project Specialists performing Leak Detection and Condition assessment which includes a mix of field testing, administrative tasks, data analysis, reporting, client management, and project management
  • Managing Field Teams from a safety, technical and productive standpoint
  • Project management (either direct or delegated) for all projects in South-West region – initiate, plan, execute, monitor and close projects within predefined time, cost and scope
  • Trouble shooting problems from customer, site, technical and people management perspectives
  • Writing and reviewing technical reports
  • Administrative duties such as invoicing, time tracking, expense tracking, contract coordination, purchasing, and technical sales
  • Client management and customer service
  • Project logistics planning and coordination
  • Conducting condition assessment and leak detection surveys of water mains
  • Management of installation, commissioning, reading, and maintenance of various measurement devices on water mains and networks
  • Project budget tracking and monitoring
  • Management and care of equipment inventories and vehicle fleet
  • Management of staff and subcontractors, including price negotiation
  • Educating clients in formal and informal presentations to drive and support sales
  • Deal professionally with customers, external contractors and other industry contacts
  • Motivating the team, provide technical direction and guidance, and acting as a mentor to enable professional development through coaching, education and training
  • Managing project margins and departmental gross margins to meet targets
  • Scheduling staff for multiple concurrent projects
  • Managing programs consisting of multiple projects for key accounts
  • Being accountable for the health and safety of his/her employees and actively promote health and safety to his/her employees. This includes, but is not limited to: ensuring employees receive appropriate safety training; conducting incident investigations; correcting substandard acts or conditions; commending employee health and safety performance; performing safety observations; conducting safety meetings
  • Work in compliance with the Mueller Water Products Code of Conduct and all Environmental, Health and Safety regulations
  • Other duties as assigned by management
  • Engineering degree in mechanical, civil, materials, and environmental disciplines, or substantial relevant work experience
  • 5 years’ experience in technical field service industries
  • 3 year of experience leading a team of at least 3 people
  • Demonstrated strong interpersonal skills, professionalism and ability to build trusting relationships
  • Client-centric attitude
  • Superior listening, verbal and written communication skills
  • Demonstrated ability to problem solve technical issues and work independently
  • Experience in planning, delivery, implementation and oversight of projects
  • Demonstrated ability to lead and motivate a team
  • Demonstrated ability to work independently and make complex decisions
  • Knowledgeable and aware of current Environmental, Health and Safety procedures and practices
  • High level of proficiency with Microsoft Office suite
  • Organizational skills and attention to detail
  • Hold and maintain a valid passport with the ability to travel within the United States, Canada and Internationally (for e.g., UK, EU, Singapore)
55

Regional Operations Manager Resume Examples & Samples

  • Review and analysis of monthly financial statements and dashboard reports for multiple practices
  • Review practice billing and collections and provide root cause analysis
  • Manage pro forma process to include providing Finance department with necessary information to complete pro formas
  • Participate in the development and implementation of long range plans and budgets
  • Administer and track key processes in the practice operations, including
  • Skill in exercising a high degree of judgment, discretion and decision making necessary to achieve organizational objectives
  • Knowledge and experience with financial statement review and analysis
  • Must possess analytical skill sufficient to organize and prepare comprehensive reports
  • Ability to organize and integrate organizational objectives in order to meet deadlines
  • Demonstrated ability to effectively communicate in verbal and written forms with multiple levels of Regional and Corporate personnel, practice medical directors and staff, as well as hospital partners
  • Must possess excellent analytical, problem-solving, communication, and interpersonal skills
  • Ability to effectively and independently prioritize and manage multiple tasks
  • Strong project management and organizational skills with ability to lead small or medium size projects
  • Foster a positive and professional business relationship with internal and external customers
  • Must work well in a fast paced team environment
56

Regional Operations Manager Resume Examples & Samples

  • Ensuring execution of pre-defined service and installation calls on assigned customers necessary to achieve goals
  • Implementing product training and education activities with vendor partners, and key personnel
  • Developing and executing service programs to drive service revenue and profit in assigned areas
  • Executing assigned service goals at the region and branch level
  • Developing and supporting assigned Service Technicians and Service Coordinators toward team goal attainment
  • Implementing ongoing forecast and data management processes for evaluating results
  • Assessing market and customer needs to recommend resources, program, and funding needs effectively
  • Supporting assigned Branch Managers and developing service program account base to improve service revenue results
  • Oversees all aspects of the Region service program from an operational perspective and provides interpretation and training for all policies and procedures as necessary for personnel
  • Directly responsible for all service technician and coordinator personnel relative to functions in the service and parts departments
  • Assumes direct responsibility for all personnel and functions in the Equipment Coordinating and Technical Services departments
  • Develops ongoing service technician training program, schedule and accompanying product training
  • Develops prescribed service call frequency levels for all service program customers
  • Develops and maintains equipment installation schedule
  • Provides service support to the sales personnel and provides operational execution of the service sales and installation initiatives
  • Cultivate and develop service business opportunities within Region and Branch Manager areas
  • Support the product education of key vendor products and staff personnel through continuing education efforts
  • Complete all assigned reporting and submit as needed to management
  • Meet revenue and profit performance and expense management objectives established for position
  • Communicate customer issues, opportunities and needs to/with the appropriate internal and external personnel
  • Demonstrate excellent problem solving and team-building skills
  • Work with Branch sales personnel as required to facilitate team cohesion
  • Demonstrate exceptional interpersonal and communication skills with customers and team members
  • Interface with key vendor personnel regularly to identify customer needs and suggest solutions
  • College degree (BS – Marketing/Business/Science) preferred
  • Prior sales/merchandising/ service experience (3-5 years)
  • Prior service program responsibility (2-5 years) preferred
  • Strengths should included interpersonal skills, leadership/coaching skills, communication and customer development
  • Strong organizational skills and high commitment to timely follow-up and issue resolution is key
57

Senior Regional Operations Manager Resume Examples & Samples

  • Support CT, MA, ME, NH, OT, RI & VT markets. Must reside in or be willing to relocate to one of these markets
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Experience with performance metrics and process improvement and Lean techniques
  • Interest in long-term career development through assignments in multiple fulfillment centers and operating sites across the nation
58

Regional Operations Manager Resume Examples & Samples

  • Ensures that effective and consistent operating practices exist at all levels and locations
  • Oversees hiring, training and development for District Operations Managers
  • Maintains contact with the field, performing operational reviews and site visits
  • Coordinates with corporate operations on special projects and votes on ability to perform
  • Ensures accounting procedures and controls are in place as mandated by Sarbanes-Oxley
  • Reviews P&L for assigned regions. Manages operating expenses and ROIC, approving fixed assets as assigned
  • Experience working in an organization with geographically dispersed locations
  • 8-10+ years’ experience preferred, specifically in distribution center facilities
  • Experience managing multiple Operation Managers in various locations/warehouses
59

Regional Operations Manager Resume Examples & Samples

  • Deploy and enhance the use of the Stewart sales systems with improvements in profitability
  • Responsible for territory development by growing profit, cash flow and market share; lead the planning, and forecasting processes; execute strategies to meet or exceed forecasts and goals
  • Create a sales focused organization through sales plans, pursuit of appropriate business opportunities, identify new sources of business, customer segmentation; participation in associations and appropriate lobbying efforts; understand industry developments and regulatory issues that impact the business; facilitate or attend seminars, workshops and professional meetings
  • Improve company financial performance, customer service and productivity through optimal use of Stewart strategies, Sales Force and Stewart technologies (i.e. SureClose)
  • Set goals and strategies aligned with SISCO Goals, Manager's Manual, policies, practices, procedures, technologies and financial targets
  • Lead in process improvement to reduce escrow and title losses and minimize inter-company delinquencies
  • Sponsor and communicate decisions and initiatives from leadership team, home office and Group Vice President Office to the appropriate associate level
60

Regional Operations Manager Resume Examples & Samples

  • You will be the primary point of contact for our Hiab home delivery subcontractors who deliver services to our customers on behalf of Wincanton
  • Able to build strong relationships, you will liaise with our subcontractors to ensure that they are delivering the exceptional standard of service we expect
  • Adopting an open and direct communication style you will encourage a culture of safety, co-operation and continuous improvement
  • Operating in our London (M25) region, you will report into our Contract General Manager as part of the Regional Management Team
  • Along with your main duties, you will be expected to support the rest of the Regional Management Team and our direct service operations where required
61

Regional Operations Manager Resume Examples & Samples

  • 4+ Years’ management experience in a production, mission-critical, 24x7x365 operations environment
  • 3+ Years’ experience managing large-scale and complex projects or programs
  • Working knowledge of physical IT and CE infrastructures. (Enterprise or larger business context.)
  • Excellent business acumen and financial management experience
  • BS/BA in Electrical/Mechanical Engineering, Computer Science, Math, Telecommunications, or equivalent experience
62

Regional Operations Manager Resume Examples & Samples

  • Must be willing to relocate to serve the needs of the business, or be willing travel up to 70% throughout the assigned geographic region
  • Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals
  • Consistent demonstration of the ability to proactively identify potential problems or opportunities, analyze issues using all appropriate resources, develop alternatives, and drive process and procedure improvement to mitigate problems or leverage opportunities
  • Experience with Microsoft Office programs such as Excel, Outlook, and Word
63

Regional Operations Manager Resume Examples & Samples

  • Recruit, train, manage, and motivate a team of Property Advisors who oversee day-to-day field operations as part of the overall product delivery of 3rd party, for-fee, property management of single family rental properties
  • Work closely with senior leadership to identify, monitor, adjust the company’s key performance indicators, develop plans to achieve goals, and monitor region’s performance
  • Responsible for ongoing talent development (maintenance knowledge) and achievement of individual improvement plans
  • Contribute to the development of regional vendor/maintenance selections
  • Responsible for Business Development efforts in assigned Region
  • Manages all client retention efforts, inclusive of working with existing clients and all referral sources
  • PA Real Estate Licensed Broker required
  • Strong aptitude as well as proven track record in effective decision making and problem solving
  • Flexible and ability to multitask and prioritize critical items moment to moment
  • Focus on results and accountability
  • Listening skills, customer service/teamwork orientation with ability to empathize and provide personal coaching to staff
64

Regional Operations Manager Resume Examples & Samples

  • Partner with the site senior FMs to develop and sustain a high quality well motivated and engaged engineering team. Lead the planning and scheduling effort. Additionally, lead the centralized preventative maintenance & fire teams
  • Develop and implement a staffing plan for engineering and ensure proper distribution of technical resources including response to urgent or emergency situations
  • Monitors operation of electrical and mechanical systems supporting the facility and facility’s critical operations at a regional level
  • Supports and drives a culture of safety with the engineering and operations teams
  • Requires the ability to analyze the operation of various site infrastructure systems, determine the root cause of any problem / malfunctions and take corrective action, both locally and across the portfolio, as required
  • Own technical strategic planning ensuring utilization of industry and JLL best practices, consistency amongst sites, and documentation
  • Provides training and support aimed at expanding the capabilities of the operations staff
  • Establish self as the internal “go-to” for Facilities team needing technical support of Technical Services, outside contractors, consultants or internal networking for support
  • Conflict resolution and solution analysis; identifying or partnering with other internal areas to deliver more specialized service to client
  • Mentors engineering teams in the implementation of innovative cost reduction programs in all facilities by recommending operational efficiencies resulting in cost savings or increased productivity
  • Provides contract compliance management and quality control
  • Maintains compliance with site Key Performance Indicators (KPI) and Service Levels pertaining to Quality, Financial, Operational, and Strategic metrics. Responsible for process compliance and documentation related to a variety of internal audits
  • Preparation of detailed budgets for operations
  • Preparation of regular and ad-hoc reports
  • Managerial experience required with proven budget and personnel responsibilities
  • Advanced technical knowledge of building systems, UPS, electrical, mechanical, HVAC, etc
  • Willingness to work off shift and weekends as needed to support after hours work including facility planned and unplanned outages
65

Regional Operations Manager Resume Examples & Samples

  • A minimum of 3-5 years in a customer insights & research role
  • Strong track record of taking customer / market research and working with business units to implement
  • A passion for identifying customer needs and insights
  • Experience working with operations teams, engineers and product managers
  • Familiarity with multivariate analysis (e.g., exploratory and confirmatory factor analysis) a plus
  • Ability to clearly, concisely and persuasively communicate research findings verbally and in writing
  • The dedication to explore and define research opportunities throughout the company
66

Regional Operations Manager Resume Examples & Samples

  • A "community first, company second" culture based on core values that really matter
  • 5+ years of work experience in facility operations, clinical management, or process engineering, project management preferred
  • Clinical background preferred, but strong project management skills and dedication to learning the clinical side will allow the right candidate to develop into high performing ROM
  • ~50% road travel required (mileage reimbursed at $.54/mile). Candidate will visit 3-4 (of the 6) clinics throughout Pioneer region 5 on a rotating basis to support field leaders on local initiatives
67

Regional Operations Manager Resume Examples & Samples

  • Manage Operational relationships with vendors, fulfillment support teams and internal retail business partners
  • Identify opportunities to improve costs and efficiencies on a multi-million spend in warehousing and transportation
  • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
  • Review the work forecasts and effectively balance labor between regional Vendor Flex nodes and nearby Fulfillment Centers (FCs)
  • Coordinate between Vendor Flex nodes, nearby FCs, Retail teams, and the vendor site management to ensure availability of inventory, availability of supplies, coordination of Transportation services, and to mitigate any operational impacts
  • Support launch of new Vendor Flex nodes
  • A successful candidate will also demonstrate
  • High attention to detail including proven ability to manage multiple, competing priorities simultaneously
  • Ability to think strategically and execute methodically
  • Demonstrated ability to indirectly influence external service providers to successful outcomes
  • Ability to work in a fast-paced environment where continuous innovation is desired
  • Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
  • Ability to clearly communicate data insights to others
  • Willingness to roll up your sleeves and do whatever is necessary; owner mentality
  • Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
  • Willingness to travel to Vendor Node locations 40-50% of the time
  • 5+ years Warehouse logistic or/and Service provider management within Distribution, Manufacturing, Transport, IT, Consumer Goods industries
  • Bachelor’s degree, including Supply Chain or Engineering Subjects
  • Experience with Lean and Six Sigma methodologies, project management experience or qualification
  • Good Computer based Skills with Microsoft Office applications (Access, Outlook, Word); Unix & SQL experience desirable
  • Intermediate to advanced knowledge of Excel is required, including use of lookups and pivot tables
  • Clear understanding of Electronic B2B Communication (EDI)
  • Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
  • Must be able to stand/walk for up to 10-12 hours
  • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
  • Current driver’s license and means to travel frequently (daily) between operating Vendor Flex nodes
  • 6+ years management experience in a manufacturing, production or distribution environment
  • MBA and work experience in technical field is highly desired
  • Intermediate to advanced knowledge of SQL, Perl, Unix/Linux, Visual Basic or other programming languages are a plus
68

Regional Operations Manager Resume Examples & Samples

  • Responsible for the standardization and compliance of company Policies, Processes, and Workflows to ensure understanding, adoption, and execution of each
  • Own the monitoring and completion of Compliance Training for the region
  • Be the regional expert on Business Rules and in educating the sales teams on updates and changes to rules in a timely and thorough manner
  • Own the readiness of all internal Systems, Tools, and Process changes, updates, or releases
  • Work closely with other Sales & Care Operations team members to ensure all internal releases are communicated and the teams are provided with the right information and tools at the right time in order to perform their jobs more effectively
  • Facilitate webinars and meetings and create supporting documentation for all upcoming internal changes, including – but not limited to – PowerPoint presentations, training videos, FAQs, QRCs, and step-by-step guidelines
  • Improve the efficiency and effectiveness of the global sales teams by evaluating the current systems, tools, and processes in place and identifying areas for improvement
  • Partner with other global Readiness Operations Managers to ensure consistencies are met across all regions and geos
  • Document existing and future Policies and Workflows, and partner with the Content Manager to ensure these documents are easily accessible
  • Determine content adoption metrics and identify ways to improve upon content accessibility and usage to ensure the teams are getting the content when they need it, as they need it
  • Serve as the voice of sales within the various functional and core teams to ensure the right processes and impacts are being considered
  • Act as an objective third-party decision maker on internal disputes between the sales teams regarding territory ownership, sales practices, and other operational concerns
  • Be the first point of reference for questions or concerns regarding operational functions
69

Regional Operations Manager Resume Examples & Samples

  • Selects, trains, and develops an effective and efficient staff
  • Ensure that the transportation, operations and customer related functions are completed timely, accurate and sufficient to meet standards. Meet with the Transportation/Operations group(s) regularly to discuss and analyze reports with the goal of improving productivity and service. Identify inconsistencies and develop action plans to correct reoccurring problems
  • Ensure continual improvement of productivity standards and team member safety performance in all phases of the operation in order to achieve all financial/budgetary goals. Initiate actions to assure timely resolution of identified hazards or unsafe conditions and practices. Trains production and maintenance team members, as required
  • Review, analyze, approve, and/or submit the following: - Payroll registers-Ensure all overtime hours are necessary and all team members are working efficiently. - A/P batches and expense reports – Monitor expenses and account for unexpected changes. - Transportation group daily balances – review inconsistencies in volumes, missed and rescheduled pick-ups. - Capital expense requests. - Monthly expense reporting (FRX). - Monthly revenue/volume reports. - New Team Member offers and paperwork
  • Review and work with sites and site managers in the development and review of information and informational reporting. Coordinate cost savings for regionally assigned locations by utilizing Continuous Improvement Practices
  • Ensures all scheduled and routed customer stops are accomplished as follows: - Ensure that customer profile information is entered timely, accurately and is always up-to-date. Ensure initial set up is established promptly and accurately to include delivery / pickup dates, per customer requests. - Regulatory paperwork is complete and filed according to policy. - Vehicle maintenance schedules are correct. - Ancillary inventories and documentation is maintained and forwarded to the billing department, as scheduled. - Regularly train managers to include the implementation of any new federal, state, or local regulatory requirements. - Oversees and responds to any and all issues relating to customer relations, regulatory compliance, manager training and evaluation, maximization of equipment, manager productivity, budgetary compliance and region profitability
  • Oversee the set up and maintenance of DOT files and coordinates shuttle/off load trailer/transfer station activity. Ensure all locations are following all DOT regulations, including VCR (Vehicle Condition Report) review and filing, and maintenance of HOS (Hours of Service) Logs, minimizing the number of excess hour violations
  • Performs other related duties and/or project work as required or requested
  • Education equivalent to a Bachelor’s degree, or the equivalent in related work experience. BS in an Environmental related field preferred, or related equivalent in related work experience
  • Seven or more years of progressive healthcare waste experience in an operations capacity, demonstrating the ability to manage people in a manufacturing and/or transportation environment. Demonstrates the ability to provide safe and regulatory compliant work conditions for all team members
  • Demonstrates knowledge and the ability to stay abreast of applicable regulations and codes, as they apply to the waste industry and those specific to area of responsibility
  • Demonstrates the ability to manage within an established budget as well as strong knowledge of budgetary processes, P&L statements, asset management, and project management
  • Demonstrates sound knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook. Must be able to input, monitor and manipulate data within these applications
  • Demonstrates a general understanding and knowledge of electrical distribution, steam generation, hydraulics, material handling concepts, and other general mechanical equipment
  • Highest level of supervisory and managerial experience
  • Ideal candidate will possess working knowledge of California Code of Regulations Title 22 and other laws and regulations that pertain to the transportation, handling and disposal of hazardous and non-hazardous waste
70

Regional Operations Manager Resume Examples & Samples

  • Optimize the receiving, storage, shipping and late point configuration process functions
  • Responsible for promoting a safe working environment and compliance to company policies
  • Drive a continuous improvement and lean culture utilizing the Rexnord Business System methodology
  • Execute to a performance driven culture with a focus on KPI’s such as on-time delivery, inventory availability, line fulfillment and operational costs
  • Implement and manage operational plans in support of company’s strategic objectives
  • Collaborate with Rep Stocking locations and Area Sales Managers to optimize regional fulfillment activities
  • Direct all phases of inventory control and availability within the Regional Value Stream
  • Champion regional SIOP process execution within the Regional Value Stream
  • Identify and implement the required labor and equipment resources necessary to successfully exceed target KPI’s
  • Responsible for the development of facility budget and monthly forecast updates
  • Proven history of customer satisfaction success both internally & externally
  • Leadership and team building
  • Building collaborative relationships throughout the enterprise
  • Embraces change
  • Working knowledge of ERP systems, preferably Axapta
  • Lean/Six Sigma certified or equivalent certification
  • Strong knowledge of inventory management systems
  • Excellent written and oral communication skills; ability to interface with all levels of staff and management
71

Regional Operations Manager Resume Examples & Samples

  • Degree level education
  • ABPI (UK) / MRII (Ireland) qualification
  • Up to date NHS (UK) / HSE (Ireland) knowledge
  • People management and coaching
  • Commercial environment
  • Regulatory environment
  • PM vision and imperatives
  • Strong therapy area knowledge
  • Brand strategies
  • Internal processes
  • Implementation of recognition and reward mechanisms
72

Regional Operations Manager Resume Examples & Samples

  • Maintenance, including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies
  • Removal of packing materials from processing drop zones. Bailing of cardboard and preparation of plastic for recycling
  • Cleaning the sales floor and the receiving area following processing on truck days
  • Housekeeping, which includes the cleanliness of the facility specifically the restrooms, associate lounge, fitting rooms and office areas (Not the case in all stores)
  • Maintaining a safe shopping and working environment
  • Inventory support- physical inventory sport to stores in partnership with the Regional LP, supporting shrink reduction efforts
  • Operating expense management in partnership with DOE and Corporate Director of Stores Operations
  • Train new roles and processes with store personnel
  • Communicate feedback from Proof of Concept, Pilot and roll out stores to, including tests for Omni Channel and Innovation
  • Support the roll out of future initiatives for SE, Omni Channel and BSS training and development
  • Travel within assigned Region/territory
  • Embrace and support new company initiatives, processes, policies and procedures relating to Service Excellence, Omni Channel and BSS driven training and development programs
  • Motivate others to embrace change and acceptance of new processes, policies and procedures
  • Must demonstrate a strong knowledge of store-based processes, training and implementing accordingly
  • Special Projects and other duties as assigned
  • Scope of responsibility: Stores within a Region
  • Budget Responsibility: N/A
  • Direct Report Titles: N/A
  • Approximate number of FTE- Full Time Equivalent direct reports (30 standard hours or more per week): 0-1
  • Bachelor’s degree and/or equivalent years of experience
  • Specific Degree: Business administration
  • Master’s degree and/or equivalent years of experience
  • Effective communicator (oral and written)
  • Coaching expertise
  • Ability to balance long- and short-term priorities
  • Sound business acumen
  • Flexible to adjust to varying expectations
  • Must be able to handle confidential information
  • Must be able to work independently as needed and execute through others effectively
  • Strong skills in PowerPoint and Excel
  • Store operations
73

Regional Operations Manager Resume Examples & Samples

  • Full accountability for the development of new and growth of existing business as gained by the sales team through the relevant network of Branches overseen in the relevant region
  • Manage the area inventory including ranging, obsolescence and stock turn in line with agreed company targets
  • Deliver major account business aligned to contracted SLA’, maintaining and leveraging relationships at a Regional level
  • Oversee the implementation process of SLA’s with all key independent customers and ensure they consistently met
  • Maintaining and leveraging relationships at a Regional level
  • Review and approve independent customer terms working in conjunction with the NOM, RBM and RSM teams as appropriate
  • Responsible for implementation and co-ordination of all company organisational process and procedures within the relevant region
  • Rigidly deliver and enforce company operational processes and regional strategy so they become effective working practices
  • Conduct monthly audit in each of their branches plus 1 annual audit for a branch in another region
  • Manage all aspects of HR including recruitment, succession planning, development and performance management at a regional level working with the HR Manager/Officer
  • To ensure all EHS policies and procedures are applied across the region and sure that an effective Health and Safety management system is implemented and working effectively at all branch locations
  • To undertake any other duties as reasonably required in the course of your employment that fall within your competence & ability
  • Excellent numerical reasoning skills with a good understanding of numeric models
  • Excellent leadership and people development skills
  • Excellent communication skills at all levels – verbal and written
  • Strong negotiation skills with attention to detail
  • Competent IT skills include use of Microsoft Office and similar programmes
  • Proven operational / sales track record preferably in the refinish industry
  • Must be self-motivated with a pro-active and committed approach
  • Ability to plan and be organised and prioritise when required
  • Must be willing to travel on a regular basis and committed to role
  • Must be fully aware of the wider environment and have a good understanding of the PPG business
  • Reflect company values and lead strategically in line with Company values and goals etc
  • Must be results focused and target driven
  • Must understand market form and customer perspective
  • Must be able to work alone and as part of a team
  • Must be able to react to change with a positive solution based approach to issues arising
74

Regional Operations Manager Resume Examples & Samples

  • Work cross-functionally. Communicate effectively between product, design, operations and marketing teams; turn feedback into clear, actionable priorities for product development
  • Drive process and organization. Develop processes to surface and aggregate feedback and drive towards the highest impact projects
  • Have some analytical chops. You will need to demonstrate the ability to leverage data to make decisions without getting stuck in analysis paralysis
  • Be a problem-solver at heart; Driver Incentives are a tough problem to solve, and you’ll need to demonstrate an ability to bring clarity to these issues and drive towards solutions
  • Execute. Hustle is essential, moving quickly and executing to allow for continual iteration is key to success on this team
  • 3+ years of work experience in consulting, strategy, business intelligence, product management, or related areas; High-growth operations or startup experience a plus
  • Strong understanding of EMEA market and business landscape
  • Strong analytical skills; advanced Excel and proficiency in SQL
75

Regional Operations Manager Resume Examples & Samples

  • This is an M2 appointment, reporting to the Contract Manager and you will deputise in the Contract Manager’s absence
  • Salary for the role is £35-40k depending on the candidate
  • Management of several remote locations through our Shared User network
  • Responsible for our Topps Tiles business and part of the Magnet contract team
  • Responsible for delivery of the Wincanton Safety vision and leading from the front with both behaviours and focus
  • Ensure all KPI’s, such as operational and financial targets are met as required
  • Engage, develop and motivate your team to ensure a positive and constructive workplace and drive colleague engagement
  • Work efficiently to tight deadlines to ensure customer satisfaction targets and service targets are adhered to in line with our values and behaviours
  • You will be responsible for building relationships with business partners and service providers to ensure that they meet the service level agreements
  • Customer facing with ownership of relationship for the primary account
76

Regional Operations Manager Resume Examples & Samples

  • Leading, developing and managing teams
  • Experience with budgeting and P&L management
  • Excellent communication skills, both written and verbal, both internal and external communication
  • Ability to network with industry and trade contacts and/or within the marketplace
  • Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook
  • 5+ years of operations management and team leadership experience
  • Minimum of 5 years of customer service experience
  • Minimum education of a four year degree in a business related field or equivalent experience required
77

Regional Operations Manager Resume Examples & Samples

  • Business Development activities to identify new business opportunities, build key client relationships and secure additional work to grow the Land Management business in the region
  • Supporting and assisting the Land Management Coordinator in the day to day execution of programmed land management, horticulture and arboriculture
  • Field work activities as required including fire weed and feral animal management programs
  • Liaising with clients to ensure that their environmental and operational needs are been met
  • Monitoring, analysing and reporting on business activities and utilising these findings in order to improve the performance of the business
  • Management of program scheduling and reporting to meet quality assurance requirements
  • Overseeing the delivery and consistency of regional programs and projects
  • Assisting in the assessment and writing of work programs and reports as required
  • Adhering to all relevant legislation, technical standards and codes of practice, operational procedures, work instructions and Enterprise Bargaining Agreements within the organisation
  • Working towards service delivery between all business groups
  • Developing relationships with key suppliers, in particular promoting indigenous business and community relationships
  • Training and induction of new employees and subcontractors as required in Ten Rivers systems
  • Diploma or Certificate IV in Conservation Land Management
  • Previous experience conducting business development activities
  • High level of communication and stakeholder management skills
  • Excellent report writing skills
  • Supervisory experience in leading and managing crews
  • Current MR Drivers Licence
  • Level 2 Chainsaw operation
78

Regional Operations Manager Resume Examples & Samples

  • Leading the operational efforts for the Gulf Coast market. Specific areas include logistics, customer service, equipment maintenance processes and procedures, safety program, contracts, and project coordination
  • This is a “working manager” leadership position
  • Interfacing with sales, administrative support, dispatch, drivers and regional management to best serve our clients and our company. This position may also coordinate with other offices as it relates to location of the fleet of equipment, safety or DOT compliance
  • Develop strategies and tactics for identifying and implementing “best practices” for the branch and the division
  • Write, review and implement processes and policies where needed to ensure all gulf coast operations are following the best protocol
  • Provide excellent customer service and meet or exceed customer expectations to assist the sales team in displacing the competition
  • Develop relationships with the staff to ensure a good working environment
  • Develop relationships with key customers and vendors
  • Mentor and train operations, administration and driver team members to increase productivity and improve the overall team environment. Establish and implement training programs and projects to proactively grow operations staff both personally and professionally
  • Manage equipment purchasing process
  • Manage and maintain the safety and DOT compliance program
  • Pursues everything with energy and drive and a need to finish
  • Enjoys working hard; is action oriented and full of energy for challenges
  • Can be counted on to exceed goals successfully; constantly and consistently a top performer
  • Experience building effective teams; creates strong morale and spirit; share wins and successes
  • Fosters open dialogue; lets people finish and be responsible for their work
  • Relishes leading; encourages direct and tough debate, but isn’t afraid to end it and move on
  • Relates well to people; can negotiate skillfully in tough situations with both internal and external groups; can win concessions without damaging relationships
  • Steps up to conflicts, sees them as opportunities
  • Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members
  • Makes each individual feel his/her work is important; treats direct reports equitably; acts fairly; has candid discussions
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Deals with problem direct reports through direct and timely feedback
  • Willing to stand up and be counted; doesn’t shirk personal responsibility; can be counted on when times are tough
  • PC proficiency in a Windows environment
  • Heavy use of Excel spreadsheets, macros, formulas, sorting data, etc
  • 5 or more years’ experience in operations management with operations, maintenance, customer services, logistics and/or transportation
  • High energy, flexible and able to execute in a fast paced, very diverse environment
  • Highly proficient in current technology to help maintain organization and handle a volume of varying tasks and meet deadlines
  • Capacity to lead and manage autonomously and as a team member
  • Track record of hands-on success
  • Excellent verbal, written, interpersonal and negotiation skills
  • Effective project and time management skills
  • Experience in utilizing financial metrics to manage costs
  • Advanced skills in MS Office, Excel, PowerPoint and Word
  • Previous Lean/Process Improvement Experience
  • DOT regulation understanding
79

Regional Operations Manager Resume Examples & Samples

  • Responsible for market fiscal performance through the planning, development and implementation of strategy to achieve objectives with a strong focus on achieving better patient access and satisfaction, strong quality outcomes and revenue cycle performance
  • Collaborate in development of the annual market budget and review of company financial reports. Assures adherence to budgetary goals and proper allocation of resources. Monitors market and center expenses and budget to ensure cost effectiveness
  • Understand the competitive environment including market place, industry, competition, and regulatory environment, as well as understanding the components of the PIPC business model (ie-strategy, finance and operations)
  • Accountable for managing and building improvement plans for controllable costs, including outliers and areas of concern
  • Responsible to build and maintain a strong foundational team culture, to support the achievement of high associate and patient satisfaction and support desired business outcomes
  • Responsible, in conjunction with the medical leadership, to execute the quality performance initiatives and ensure all performance goals are met including operational oversight, annual planning, provider and administrative accountability and patient access
  • Coordinate joint operating committee’s (JOC) with strategic partners
  • Conducts routine strategic area leader meetings, center administration and operations meetings. Document topics discussed, develop action plans and ensure timely execution to meet strategic goals
  • Accountable for market adherence to policies and procedures including risk mitigation, regulatory compliance and safety
  • Interviews and hires new staff. Evaluates employee performance according to established standards. Conducts counseling and initiates educative and disciplinary activities to improve employee performance
  • Support company philosophies, objectives, decisions and policies
80

Regional Operations Manager Resume Examples & Samples

  • Analytical and teambuilding skills
  • Microsoft Office proficiency
  • Excellent supervisory skills
  • Strong attention to detail with a high level of accuracy
  • Excellent communications skills including written, verbal and listening
  • Strong computer skills; basic math/accounting skills are a must
  • Ability to prioritize and multi-task projects
  • Must be available for evenings and weekend events, depending on fundraising events/schedule
  • Moderate travel within the region is a necessity
  • Candidates must have a valid US driver’s license, access to a car and personal credit card to use for travel (documented expenses are reimbursed per company policy)
81

Regional Operations Manager Resume Examples & Samples

  • Responsible for coordinating and directing the maintenance and repair of all company and client property and equipment including vehicles, instruments, blowers, pumps, compressors, generators, UPS, fire systems, HVAC, BAS and water source heat pumps, etc
  • Implements preventive maintenance programs, evaluates potential new equipment for purchase, and assists with the monitoring of department budgets. Ensures all related maintenance records are accurate and current
  • Ensures optimal customer relations by maintaining constant communication with client
  • Provides oversight to ensure that high quality operations and maintenance services are accomplished to assure proper performance of engineered equipment and building systems
  • Will act as primary liaison with all client departments
  • Provides written status reports to management
  • Presents ad hoc status reports as necessary to keep client management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc
  • Recommends needed projects, additional budget requirements
  • Complies with client and corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance
  • Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc. Schedules and coordinates overall operations and maintenance work priorities for the shift assigned
  • Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures deferred maintenance is adequately documented
  • Utilizes maximum capabilities of customer CMMS
  • Reviews completed work regularly and ensures that quality standards met or exceeded the satisfaction of the client
  • Performs maintenance activities and modifies existing equipment and systems to keep the facility in good running order. Ensures all maintenance assignments are completed in accordance with established department policies and safety regulations. Keeps management well informed of maintenance activities and of any significant problems
  • Manages subcontracted hard and shared services
  • Ensures that staff receives adequate technical, administrative and other training; participates in training of direct subordinates and supervisors
  • Maintains positive working relationships with suppliers, vendors, and contractors
  • Trains and directs assigned personnel. Ability to provide clear instruction regarding repair and maintenance of equipment
  • Participates in interviewing, hiring, and issuing disciplinary action to employees as required with accurate tracking and documentation
  • Ensures that all records, logs, and files are current, complete, and accurate
  • Conduct annual employee reviews in a fair, timely manner and issue justification for merit increases
  • High school graduate or equivalent with additional technical training and experience in related maintenance procedures. College degree preferred but not required
  • Valid driver license with satisfactory driving record
  • Seven or more years of hands-on experience with commercial HVAC equipment and systems, Electrical systems, building life safety equipment, commercial plumbing equipment, BAS / BMS systems, CMMS systems, Backup power generation systems, project management, fire detection systems, automatic doors, pumps
  • Experienced with start-up and commissioning functions as it relates to new facilities. Excellent troubleshooting skills
  • Ability to keep records of activities performed and complete monthly reporting requirements
  • Ability to read and understand blueprints and other technical documentation
  • Ability to maintain excellent working relations with other staff and building tenants. Proven ability to multi-task in high paced environment
  • Proven record of excellent customer service. Strong organization and communication skills
  • Excellent leadership and team building skills
  • Ability to manage a crew of 10 or more individuals in fields related to HVAC, Electrical, Plumbing and general grounds maintenance
82

Regional Operations Manager Resume Examples & Samples

  • At least 4 years experience of management consulting / investment banking / strategy work in a large business, or of growing a startup’s
  • Experience designing, implementing, and analyzing rider promotions with a track record of successfully driving aggressive growth
  • Willingness to travel across APAC when required
83

Regional Operations Manager Resume Examples & Samples

  • Building competent leadership teams in each location and supporting teams through employee development in order to drive continuous improvement at all levels
  • Able to provide advice and services to maintain and improve plant efficiencies
  • Develop and maintain methods and procedures to help reduce manufacturing costs and costs of related services within plants and assigned region
  • Researching and implementing manufacturing best practices, through study of industry and sister companies
  • Breaking down annual/monthly goals into meaningful plant metrics communicating these goals and results to direct reports
  • Directly manage five or more managers and their staffs. Collaborate with safety, human resources, finance and sales as needed to achieve goals
  • Facilitate accurate reporting of production and inventory
  • Bachelor’s Degree in Business Management, Engineering or related field and 5+ years’ experience in Operations Management or a combination of education and experience to meet requirements
  • Prior related industry experience is preferred but not required
  • Prior experience managing multi-site operations
  • Demonstrated ability to work in a collaborative team environment
  • Ability to travel between facilities
84

Latin Regional Operations Manager Resume Examples & Samples

  • Responsible of all Manufacturing Plants, including support for warehousing, purchasing and distribution
  • Final responsible of the quality of the goods manufactured in the regional entities
  • Final responsible of EHS programs for all the LA entities
  • Develop processes with direct reports to improve customer service levels, quality performance, financial objectives, communications, and teamwork
  • Work on Supply Chain initiatives to ensure the manufacturing plants are effectively integrated into business systems
  • Challenge current business strategies to be sure that the best and most customer-oriented strategies are being used
  • Responsible for the correct use of business processes and Standard Operational Procedures for all the processes related to Operations
  • Manage working capital performance
  • Establish contacts with external organizations for benchmarking and best practices
  • Knowledge of EHS requirements
  • Knowledge of materials requirement planning, inventory control techniques, value analysis, forecasting, production planning, use of standard costs, production processes (internal and at the suppliers), and markets impacting assigned products and planning
  • Strategic orientation and the ability to translate ideas into business strategies
  • Excellent oral and written communication and presentation skills
  • Strong computer skills, including ERP
  • Strong strategic thinking skills
  • Effective leadership and interpersonal skills
  • Effective organizational and creative problem solving skills
  • BS degree in a technical discipline required, advanced degree/MBA preferred. (preferably in Operations Management, Supply Chain or Industrial Engineering)
  • Six Sigma Green Belt/Black Belt certification or equivalent experience required
  • APICS, ASQ and Project Mgmt. training/certification desirable
  • English language proficiency required
  • Responsible for Latin America manufacturing facilities in 4 countries and support for distribution in all of Latin America
  • Manage Team direct reports (Labor grade 25 – 28)
  • Getting Business unit managers, general managers, and operations representatives to meet together and address demand / supply issues on a regular basis
  • Primarily accountable for Operations results
  • Primarily accountable for the turn over and management of inventories
  • Contributes to the company’s attainment of customer service, quality, and cost reduction goals
  • Contributes to the company’s total production, manufacturing expenses, purchases, sales and profitability
  • Minimum of 15 years experience in Operations, Production, Planning, Engineering and/or Supply Chain Management
  • Minimum of 5 years supervisory experience with facility managers, logistics managers, quality assurance manager, or similar required
85

Regional Operations Manager Resume Examples & Samples

  • Coach and Develop Others
  • Lead Change
  • Demonstrate Customer Orientation
  • Demonstrate Strategic Influence
86

Regional Operations Manager Resume Examples & Samples

  • Provide multiple-system integration and interoperability support for C4ISR (Command, Control, Communications, Computers, Intelligence Surveillance, Reconnaissance) labs. These labs provide integration testing and training environments for soldiers using the Army Battle Command (ABCS) and related systems (e.g. CPOF, DCGS-A, FBCB2)
  • Serves as a technical expert in areas relevant to the project
  • Must be capable of demonstrating experience in conducting analysis and developing solutions and in the application of information technology
  • Produces and reviews technical documentation reflecting detailed knowledge of specific technical area. Recommends measures to improve methods, performance, and quality of product or service, and suggests changes to increase efficiency
  • Industry certification is desirable
87

Regional Operations Manager Resume Examples & Samples

  • Proven excellence mentoring, persuading and inspiring sales staff; ability to drive performance of others as well as influence the actions of others who may not be under your direct control
  • Thorough understanding of the various aspects of dealership operations including marketing, advertising and promotions; market representation function, and sales and service agreements; customer satisfaction index (CSI) survey process and reports; parts and accessories sales and service operations; and financial analysis and business management operations
  • Advanced analytical skills relating to market potential and sales performance and the ability to make related decisions that can significantly affect profitability
  • Excellent ability in negotiation and presentation at the national, regional, and dealership level
  • Experience leading dealer facing corrective performance actions and incorporating impacts of market representation changes into assigned area; Comprehensive understanding of dealer agreements and required performance and policy compliance for dealerships
88

Regional Operations Manager Resume Examples & Samples

  • Performs Project Administrative Activities
  • Trains new PS personnel and contracting resources on the use of core system tools and delivery processes as appropriate
  • Performs operational dashboard reporting and administration duties on periodic basis as required
  • Performs PSA tool administration and development required including
  • MS Project – basic level skill
  • MS office apps - Word, Excel, PowerPoint - advanced level skill
  • PSA Tool - advanced level skill
  • Fundamental knowledge of project management lifecycle and principles and operational reporting needs of PS organization
  • Evidence of successful communication; advanced oral and written skills - listens and communicates effectively
  • Evidence of outstanding organization, time management and quality administrative deliverables
  • Strong interpersonal and coordination skills
  • Ability to develop relationships and work within teams and at all levels within an organization
  • Ability to organize virtual team members to fulfill program administrative goals
  • Strong business acumen, financial analytical and problem solving skills (Advanced MS Excel level)
  • Evidence of successful relationships with account and support teams
  • Evidence of diligence and tenacity
  • Bachelor's degree level
  • PMP, PRINCE 2 Foundation level or other formal training in Project Mgmt methodology
  • ITIL Foundation level required
  • Evidence of effective cost stewardship and budget management
  • Evidence of business modeling and forecasting skills
  • Minimum two years in a Professional Services operational role or equivalent experience in project administration
  • Experience with PM governance processes including status reporting, budget and financial tracking, risk management and issue resolution
  • Experience of effectively communicating at all levels within a corporation
  • International operational experience and languages preferred
89

Regional Operations Manager Resume Examples & Samples

  • Help remove the obstacles to teaching and learning
  • Strike the right balance of structure and processes, respecting school/department input
  • Document scalable process improvements and tools in the Operations reference binder
  • Provide support, training, and education in all campus-level procedures pertaining to the CBM position as provided in the Operations reference binder
  • Support the Campus Business Managers in partnering with other regional leadership on tactical issues and solutions so as to provide good and consistent service to the schools
  • Collaborate with the Campus Business Managers to make recommendations to the Director of Campus Operations on needed changes across the region
  • Review budgets and financials monthly with the Campus Business Managers to ensure the campuses operate within budget
  • Participate in new facility openings with the Campus Business Manager and the Director of Facilities
  • Provide input on logistical challenges with safety design, parking lot layout, office set-up ideas and other best practices for a strong school opening
  • Attend relevant professional development trainings as requested by the Director of Campus Operations
  • Travel to the various campuses and properties, as needed
  • Bachelor’s degree from an accredited institution; plus 5 years of work experience, preferably in business, operations, school office management, or a related field
  • Previous experience managing a school campus, a plus
  • Excellent interpersonal skills and an energetic attitude; ability to work with all levels of the organization
  • Exhibit leadership ability and customer service
  • Ability to prioritize tasks and meet strict deadlines is key
  • Ability to identify problems and proactively find solutions
  • Ability to provide support on a myriad of issues in a complex and decentralized environment
  • Strong ethics and a determination to make the campus operate safely, efficiently, and effectively
  • Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple, changing priorities
  • Strong organizational and planning skills; ability to multitask
  • Commitment to tasks at hand and a passion for public education and working with underserved communities
  • Detail-oriented and self-directed
  • Initiator, problem solver, and creative thinker
  • Continuous learner
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
  • Proficiency using computers, printers, copy machines, and fax machines
  • English fluency is required; Spanish is a plus
90

Regional Operations Manager Resume Examples & Samples

  • Implement service model in US to deliver the expected cleaning program/Value proposal, service level agreement and satisfaction levels to key-accounts and large strategic accounts and regional accounts
  • Develop sense of urgency and best time response to service requests
  • Time Management and project management in roll outs
  • Planning and execution to deliver high level of compliance in our contracts (SLA)
  • Excellent communication with customers
  • Develop Skills and Capabilities in the team to deliver best in class customer experience
  • High School diploma with a minimum of 10 years sales/Service experience in the Institutional market or Bachelor’s Degree with a minimum of 3 years sales/Service experience in the Institutional market
  • Able to analyze sales data through the use of MS Office Suite
  • Experience managing sales/Service teams
  • Managing a territory activity with sales driven approach
  • Managing and motivating sale reps to achieve growth goals
  • Ability to travel 50%
  • Experience selling or servicing to and/or working in Hospitality/Food Service sectors
  • Strong Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence in Service Achievement
  • Hands on to collaborate in the Field as required
  • Technical Skills: knowledge (concepts) of Electricity, Mechanical, Hydraulics, Chemistry, Electronic
  • Analytics, troubleshooting skills
  • Professional attitude and be self-motivated
91

Regional Operations Manager Resume Examples & Samples

  • Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
  • In-depth understanding of VillageHealth mission and the roles of teammates in mission accomplishment
  • Innovative, analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
  • Ability to maximize resources to accomplish key metrics
  • Exceptional client relationship management and ability to influence others
  • Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
92

Regional Operations Manager Resume Examples & Samples

  • Accountable for the delivery of Group Property Operations scope within their area of responsibility. Senior point of contact for FM, Energy, Projects, Property (Rent, rates etc), space and other issues relating to property
  • Responsible for ensuring the provision and delivery of the Group Property scope of services meets the stakeholder requirements and standards defined by GP and specific business related processes. Regular interface with the business leads, understanding of business plans and strategies, anticipating business needs
  • Accountable for the effective management of all financial aspects associated with the Group Property scope within their area of responsibility, including; operational facility services budgets, creation and management of capital budgets and schemes, control and monitoring of customer discretionary spend associated with GP scope. Providing financial reporting as per the business requirements specified within customer contract
  • Developing and maintaining a strategic stakeholder management plan that ensures an effective interface is achieved with the site stakeholders; able to understand the overall business strategy of site customers, their drivers, measures and objectives, how it is developed and put into practice and its relationship with GP's strategies and objectives. Proactively communicate with the stakeholders, point of escalation for service provider issues;Contributing to H&S programmes across their portfolio: Legionella, Asbestos and Statutory Inspections. Ensure H&S Control Standards are delivered thorough the supply chain
  • Supporting Strategy Business Partner in ensuring the site property strategies align with the site business and GP strategies
  • Developing effective relationships at the appropriate level in the business that ensures good two-way communications and timely feedback on the effectiveness of all aspects of GP performance;Developing and maintaining an effective relationship with the service partner that ensures the operational performance is in line with expectations
  • Contributing to the development of Facilities Management Strategy to ensure continuous alignment with business needs
  • Providing regular presence on sites within their portfolio, including proactive spot checks and go-look-sees;Interfacing with governance and performance team to ensure performance issues are addressed before they are escalated by the customer;Managing operational and capital budgets for their portfolio. Ensuring capital program for their portfolio is in place and reflects current requirements
  • Managing risk program for their sites including keeping risk register up to date and regularly reviewed with the business; Accountable for car parking strategy, transport services and green travel programme within their portfolio
  • Supporting the delivery of the audit and quality check programs for their portfolio;Provide support in global programmes delivery linking in with the Global Programme Leads in Operations (soft services, asset management, risk and finance) and will provide proactive quality checks to ensure best in class FM delivery Assist in delivery of Live Well campaigns across their portfolio, promote the initiatives during stakeholder meetings
  • Experience in Facility Management
  • Experience in managing budget or P&L
  • Detailed knowledge of all aspects of property management scope
  • Experience of implementing effective communication practices
  • Programme and project management experience. Development of facility plans, performance managing supply chain through project milestones, to quality, cost & delivery
  • Educated to Bachelor's Degree level (or equivalent) in an appropriate discipline
  • * Flexible with Location within commutable distance to one of the sites in the North
93

Regional Operations Manager Resume Examples & Samples

  • 10 Years' Management experience
  • Product Knowledge and understanding of HVAC industry
  • HVAC wholesale experience
  • Knowledge of warehousing and inventory
  • Extensive P&L understanding
94

Regional Operations Manager Resume Examples & Samples

  • Five years sales and management experience
  • A strong understanding of the Retail
  • Proven exceptional leadership/management skills
  • Strong entrepreneurial spirit with an eagerness to meet and exceed goals and targets
  • Be assertive, organized and have a strong follow-through with great attention to detail
  • Demonstrate the ability to think analytically and make decisions based on numbers and/or fact-based information
  • Have the ability to understand the cross functional pieces of the SBD business process and bring value added thinking to improve the target business process
  • Have the willingness to accept and demonstrate the SBD Leadership Qualities
  • Working knowledge of computer software (Word, Excel, PowerPoint, MS Mail)
95

Regional Operations Manager, Innovation Resume Examples & Samples

  • Conducts financial planning and analyses to assess impact on business metrics
  • Operates growth strategies across Kidney Care, International, Healthcare Partners, Davita Strategic Business Units
  • Builds large-scale operating models
  • Develops Integrated care business models
  • Conveys findings in a cohesive story, including summarizing insights from analysis; Builds appropriate horizontal and vertical logic in presentation decks
  • Associate’s degree in related field required; bachelor’s degree in related area strongly preferred
  • 5-10 years of work experience in facility operations, clinical management, or process engineering preferred
  • Experience supporting business transformation teams with tangible impact on operating/financial performance
  • Clinical background preferred
96

Regional Operations Manager Resume Examples & Samples

  • Provide strategic direction and thought leadership to a regional Market Operations team, define north star for world class community support experience
  • Manage day-to-day service delivery of content review operations against quality and efficiency targets in a highly dynamic and fast paced environment
  • Influence cross-functional roadmaps and strategic investments as advocate for our FB community across product, policy, process, systems, data/analytics, drive continuous improvement and step change innovation, drive goal alignment and execution planning as advocate for and global Facebook communities
  • Operations domain expertise: 10+ years experience in managing large-scale operations in domains such as customer service, compliance, risk management, business process outsourcing. Deep expertise in all success factors for a mature operations
  • Leadership: Min. 8+ years people management experience including managing leaders and managing remotely across multiple sites, proven track record of attracting, scaling and developing high performing and highly engaged teams
  • Customer experience thought leadership and empathy strategic thinker with proven track record of transforming operations to provide best-in-class customer experience through innovation and continuous improvement. Empathy for Facebook community and passion for service excellence
  • Communication: strong influencing skills at senior level with global cross-functional leaders as advocate for FB community. Adaptable and energized by a fast-paced environment
  • Travel: role requires directionally 20% travel
97

Regional Operations Manager Resume Examples & Samples

  • Carrying out all managerial responsibilities in accordance with the company’s standards, policies, and all applicable employment laws
  • Providing support, training, tools, and techniques to assist staff in achieving department goals and standards
  • Managing new hire orientation, training, and continued employee development
  • Managing the department’s time off programs and coordinating work schedules as needed
  • Encouraging positive morale, maintaining harmony among staff, and resolving grievances when needed
  • In conjunction with the Human Resources Department, has responsibility for the Departments’ hiring and employee separation needs
  • Communicating change effectively and preparing and supporting those affected by change accordingly
  • Observing employee performance and documenting performance issues as needed
  • Supervising staff and when warranted, initiating corrective or disciplinary actions as required
  • Providing periodic performance feedback and addressing any performance concerns, recommendations for job placement and/or growth opportunities to senior management and the Human Resources Department
  • Responsibility to successfully complete annual performance evaluations
  • Ensuring all staffing needs are met and the most effective working environment is achieved
  • Having knowledge of the disability and workers' compensation industry including rules and regulations and an understanding of clinical procedures and all processes involved in the delivery of quality health care to an injured worker is preferred
  • Practicing case management within the scope of his/her licensure (based on the standards of the discipline)Adequately operating a general computer, fax, copier, scanner, and telephone
  • Having strong knowledge of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
  • Possessing knowledge of current laws and regulations that govern delivery of rehabilitation services
  • Possessing knowledge of human behavior and performance
  • Ability to demonstrate strong customer service including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Ability to demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
  • Must be able to work independently, prioritize work activities and use time efficiently
  • Ability to concentrate and multitask in a fast paced work environment
  • Demonstrating accuracy and thoroughness
  • Looking for ways to improve and promote quality and monitoring own work to ensure quality is met
  • Maintaining confidentiality
  • Demonstrating and promoting a positive team-oriented environment
  • Working well under pressure and/or stressful conditions
  • Ability to manage change, delays, or unexpected events appropriately
  • Possession of a valid driver’s license
  • Provide proof of personal automobile liability insurance with liability limits of no less than Five Hundred Thousand and No/100 Dollars ($500,000.00) per occurrence
  • Ability to operate a vehicle and willingness to travel for task and/or field case management visits within assigned geographic areas
  • Possession of excellent English usage, grammar, punctuation and language style
  • Demonstrating reliability and abiding by company attendance policy
  • Maintaining a professional and clean appearance at all times consistent with company standards
  • Bilingual in English and Spanish preferred
  • Associates Degree or Diploma in nursing is acceptable; a bachelor’s degree in nursing and/or health related field preferred and current, active, and unrestricted licensure as a health professional (RN); or
  • A current, unrestricted license or certification to practice a health or human services discipline in a state or territory of the United States that allows the health professional to independently conduct an assessment as permitted within the scope of practice of the discipline
  • When the individual is in a state that does not require licensure or certification to practice in a health or human services discipline, then the individual must have a baccalaureate or graduate degree in social work, or another health or human services field that promotes the physical, psychosocial, an/or vocational well-being of the persons being served, that requires
  • A degree from an institution that is fully accredited by a nationally recognized education accreditation organization
  • The individual must have completed a supervise field experience in case management, health, or behavioral health as part of the degree requirements, and
  • Must achieve a URAC-recognized certification in 4 years of hire as a Case Manager (such as ACM, CCM, CDMS, CMAC, CMC, CRC, CRRN, COHN, or COHN-S.)
  • 5 years case manager experience preferred
98

Regional Operations Manager Resume Examples & Samples

  • Supervision and evaluation of Administrative Coordinators within their respective region
  • Serving as lead in addressing ongoing personnel and labor matters at BCYF sites as it relates to employee conduct
  • Management of internal BCYF communications and data systems including but not limited to performance management reporting, data collection and general departmental communication
  • Ensuring the safety standards of facilities and equipment through departmental procedures regarding facility usage and facilitating repairs and capital improvements where necessary
  • Ensuring that sites within their region are supporting the programmatic needs of the community and adhering to established departmental program standards
  • Supporting community centers as needed regarding program budget development, community relations, constituent needs and site management, including site council/advisory board collaboration
  • A comprehensive understanding and enforcement of BCYF protocols and procedures as outlined in the BCYF Operations Manual and the City of Boston policies and procedures
  • Facilitation of hiring, assignment and deployment of core staff within a region
  • Coordinating and facilitating monthly regional meetings to discuss relevant departmental information and ensure timely communication of important deadlines and initiatives
  • Assisting in the on-going development and implementation of BCYF's emergency response plan
  • Performs related work as required
  • Five (5) years of management, supervisory and administrative experience preferably at a community center or other site-based community service provider
  • Ability to exercise good judgment and focus on detail as required by the job
  • Knowledge of facility management including programmatic scheduling, technology and emergency response
  • Experience with enterprise technology systems, including but not limited to MS Office and web-based applications
99

Wholesale Regional Operations Manager Resume Examples & Samples

  • Provide overall support to the regional Account Executives and the regional client base
  • Maintain adequate service levels as determined by management, to internal and external customers and sales force
  • Ensure regional operational team is following company policy regarding compliance, federal and state laws/regulations
  • Manage risk within the unit by making sound decisions regarding process and issues
  • Develop and implement new processes and system enhancements designed to improve customer service
  • Assist members of the regional teams in answering questions and/or resolving issues regarding their regional pipeline
  • Communicate new product developments, pricing issues, and any other pertinent details to build overall awareness within the team and sales force as well as our client base
  • Conduct regular staff meetings to ensure the regional teams are up to date on all products, processes, enhancements, etc
  • Resolve escalated issues with Operations, Underwriting, BCM, etc
  • Develop and maintain adequate reporting mechanisms to manage and report service levels. Make enhancements as necessary to increase service levels
  • Continue the growth of the Wholesale regional teams in expanding experience levels and strengthening overall team skills
  • Education and/or Experience
100

Wholesale Regional Operations Manager Resume Examples & Samples

  • Bachelors Degree or equivalent work experience plus 8-10 years mortgage banking experience in the following areas: Underwriting/Operations, Closing and Compliance
  • Candidate must possess and demonstrate excellent leadership and communication and customer service skills
  • Knowledge of mortgage banking including pricing, funding, operations, underwriting, processing and closing is required
  • Candidate must allocate one’s own time efficiently and must handle multiple demands and competing priorities
  • Must create an atmosphere in which timely and high quality information is shared with team members
  • Ability to communicate effectively and exchange information clearly and concisely
  • Ability to organize job responsibilities in a detailed fashion
  • Ability to work in a high volume, fast pace environment and successfully meet established deadlines
  • Knowledge of loan credit guidelines and compliance requirements
101

Regional Operations Manager Resume Examples & Samples

  • Lead and manage general offices and operations support employees (office services, administrative support, deal administration, etc.). Ensure excellence and efficiency in the delivery of these services and strive for continuous improvement in all service areas
  • Responsible for timely and accurate reporting of monthly results with variance analysis; ongoing revenue forecasting and budgeting efforts; review and approval of all expenses. In conjunction with Managing Director will develop and execute annual operating and capital budgets. Will conduct revenue/expense analyses and provide corporate management reports as required
  • Directs the maintenance of listing and transaction files, ensuring compliance with local, state, and federal regulations. Ensures local revenue recognition processes are followed and adhere to company and GAAP guidelines
  • Develops, implements, and ensures compliance with various local real estate licensing governing bodies and corporate policies and procedures as required
  • Assists the Managing Director in the recruitment of new brokerage professionals by drafting all required documents such as term sheets, IC Agreements, draw agreements etc
  • Manage the administration and submission to People Services and/or Commission Payroll of all documentation for new and departing employees
  • Partner with Corporate and regional platforms including People Services, Marketing, IT, Operations and Accounting to ensure timely responses to projects and requests for information
  • Responsible for partnering with corporate People Services on implementing People Services activities for all personnel including recruitment, selection, orientation, training, and performance management of the office and administration teams
  • Organizing and oversees any business promotion and/or publicity activities, in addition to local office awards and recognition programs
  • Act as change and culture agent, supporting the vision and direction for the operations team by implementing new policies and procedures directed at continuous improvement and service excellence
  • Bachelor’s degree (BA/BS) and minimum of 4 years of related administrative management experience including budget management and supervision experience
  • Adherence of Sarbanes Oxley regulations and to all company policy and procedures
  • Understands economic indicators and the impact on commercial real estate
  • Strong leadership skills and encourages and supports leadership and growth in others
  • Independent, self-starter and team player. Excellent organizational & prioritization skills
  • Mature, patient, conscientious, reliable, flexible, tolerant, forthright, ability to balance challenges, loyal, great sense of humor and able to deal with strong personalities
  • Continuous commitment to an understanding of the commercial real estate industry, and specifically Colliers stature in the local market
  • Experience working with a large ERP system a must; Great Plains, Clarity, and/or Hyperion a plus
102

Senior Regional Operations Manager Resume Examples & Samples

  • Project manage business, operational and technical implementations, supporting U.S operations across all business lines and technology platforms
  • Is a Subject Matter Expertise (SME) to the business lines, Agents on Technology Implementations, conversions’, supporting H2H/gateway and other technical platforms
  • Successful rollout/implementation of operation initiatives, Agent new business implementation and/or technology conversion projects for key agent accounts supporting the Western Union Money Transfer, - - Retail Money Order and Payments business segments
  • Proactively develop Sales and Agent Process Improvements as it pertains to all areas of the business. (example: Agent Implementation and Credit work flows)
  • Implement Agent Quality initiatives to improve the Consumer Experience
  • 3+ years in account management or project management desired
  • Bachelor’s degree in Business, Sales/Marketing, or related field preferred
  • Previous experience with MS Office
  • Bilingual skills desired
  • Ability to work with a sense of urgency to complete responsibilities timely
  • Strong communications skills in one- on- one, small group and large audience situations
  • Ability to build relationships and trust and possess strong interpersonal skills (standard ones)
  • Knowledge of WU systems, Products & Services strongly desired
  • Ability to manage multiple large agent accounts concurrently
103

Regional Operations Manager Resume Examples & Samples

  • Operational Safety and the delivery of our stay safe strategy and culture
  • Effective implementation of the company's strategic business plan
  • Focus on developing and delivering excellent customer service
  • Coach and support managers to
104

Regional Operations Manager Resume Examples & Samples

  • Regional Program Management – Develop and implement operating standards for all facets of data center operations management, including critical facilities management, operations infrastructure management, and data center security. Ensure consistency across the region portfolio
  • Technical Operations Leadership – Manage the critical infrastructure to achieve 100% uptime in accordance with customer SLAs. Identify and manage design risks in the portfolio; participate in the development of remediation plans where required. Provide input as required to design teams for future data center development, vendor/product selection, commissioning standards, etc. Provide technical leadership in the case of incidents and events impacting any critical systems. Interface with customers when appropriate during events and post-mortem
  • Monitoring Tools & Systems – Sponsor/Owner of plans to upgrade controls and monitoring solutions, including the BMS/BAS platform and customer portal. Partner with Engineering & IT teams to deliver and standardize these solutions across the region portfolio
  • Manage the energy procurement strategy for the region data center portfolio. Develop green power programs and efficiency improvement plans
  • Talent Management – Lead a team of data center operations managers and underlying staff in the critical support groups (critical facilities, infrastructure technicians, security, etc.). Develop a bench of technical talent within the organization
  • Financial Performance – Evaluate efficiency of the operating model. P&L responsibility at the operating level
  • Customer – Empower the data center operations team to provide excellent customer service and appropriately address any customer issues; support sales efforts and ongoing customer relationship management efforts
  • 8+ years of critical facility experience in the data center environment
  • Knowledge of complex electrical systems including UPS and standby power systems
  • Knowledge of complex mechanical systems including water towers, chillers, high volume air handling units and water systems
  • Knowledge of controls and monitoring systems including BMS, CMMS, SACS, DCIM
  • Experience managing a portfolio of colocation data centers
  • Experience developing and implementing regional operating standards
  • Experience managing support vendors and contractors on a regional scale
  • Experience supporting sales efforts and providing excellent customer service
  • College/University degree is a bonus but not a requirement
  • Minimum of 5+ years data center experience
  • Minimum 3+ years supervisory experience
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave
105

Regional Operations Manager Resume Examples & Samples

  • Manage, coordinate and report on financial activities for the region, with responsibility for budget preparation, cost control, people administration, accounts payable and accounts receivable
  • Foster a culture of clear, direct communication within the region so that roles and responsibilities are understood, inter-region and interdepartmental cooperation is encouraged, employee engagement is maximized, and changes to policy are understood and adopted
  • Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation
  • Plan and manage all auctions and pre-auction operations activities in the region, including preparation of brochures, sale day catalogs and the schedules for on-call staff
  • Develop, maintain and implement policies, procedures and business processes that provide for safe and efficient operation of the region
  • Oversee and maintain customer service levels, including customer inquiries and resolution of customer issues
  • Plan for all capital assets, including vehicle fleets and building additions
  • Ensure appropriate licenses and permits are obtained and current
  • Evaluate and negotiate contracts for the purchase of vendor services
  • Promote a culture where the health and safety of our employees and customers is top priority for all
  • Lead Ritchie Bros.' Core Values: It’s all about our customers; We have fun; We do what is right; We are one team
106

Regional Operations Manager Resume Examples & Samples

  • Consistently produce great looking stores!
  • Drive consistency and performance within the region in the area of operations!
  • Maintain the highest level of P&L accountability focused in the area of SG&A to maximize Net Contribution
  • Complete store walks, visits and regular meetings with management and staff. During visits will do the following to identify issues requiring corrective training to resolve
  • SG&A expenses as per budget so that maximum profit for each store is realized
  • Assess compliance to store merchandising as outlined in the Merchandising Manual through floor walks and constant communication with store merchandising personnel
  • Supports operational improvements in store through training and leadership
  • Asses compliance to Operational systems, policies and procedures
  • Follows up to ensure all locations are following Health and Safety Policies and procedures
  • Supports improvements in store KPIs such as DIR, DSIR and clearance margins / volume in all retail locations
  • Responsible for operations roll outs and consistency amongst locations
  • Follow up within a required time frame to access progress on store deficiencies from previous visit
  • Provide strategic leadership to the Visual Merchandising Team within the region
  • Support retail locations during the store opening process including any store renovations
  • Flexibility to work all shifts including evenings and weekends
  • Minimum high school diploma
  • 2-3 years leadership experience
  • Proven track record in operations and customer service
  • Demonstrate a complete understanding of The Brick P&L and financial reporting
  • High level of producing results through follow up and accountability
  • The desire to promote an extreme level of excellence, pride and store detail
  • Desire to motivate and lead management teams
  • Ability to develop staff through coaching, mentoring and training
  • Excellent time management skills and work ethic
  • Capability to work under pressure and handle multiple tasks
  • Proven ability to manage a wide variety of assignments at once and manage competing deadlines
  • Communicate clearly the company policies, direction and expectations
  • Willingness to travel
107

Ubereats Regional Operations Manager Resume Examples & Samples

  • Deeply understand the impacts of Eater, Courier, and Restaurant initiatives on marketplace dynamics. You’ll develop robust frameworks for assessing the tradeoffs between marketplace initiatives
  • Benchmark Eater, Courier, and Restaurant marketplace metrics across markets. Flag marketplace opportunities and threats early and often. Develop forward-looking views on marketplace dynamics
  • Scale marketplace optimization frameworks with US&CAN scope. Innovate with new marketplace optimization tools and methods
  • Build a platform for multi-city marketplace experimentation and partner with cities on executing experiments
108

Ubereats Regional Operations Manager Resume Examples & Samples

  • Help design, coordinate and lead EATS US&CAN strategy to minimize fraud across the marketplace
  • Develop and implement new risk mitigation solutions and frameworks that improve our ability to deter, detect, measure and intervene against fraudulent activity, including better operational processes, automated systems and upstream design solutions
  • Work with the team to define the roadmap and decide which projects and areas of compliance and fraud the central ops team should focus on and set a bold timeline to reach those goals
  • Work with Product, Engineering and Finance leaders to define shared goals, influence product roadmap which could reduce fraud and be the voice of US&CAN for all related matters
  • Cost-Benefit Analysis. Evaluate the economic and strategic costs and benefits of programs and work with management to execute those strategies as efficiently as possible
109

Ubereats Regional Operations Manager Resume Examples & Samples

  • Develop a living knowledge base of Ops best practices across US&CAN
  • Build a robust platform for surfacing city-level insights and be a champion for city-level innovation
  • Track progress on US&CAN projects and communicate progress to stakeholder on a regular basis. Create systems of transparency and accountability for US&CAN workflows
  • Standardize metrics definitions and ensure consistent reporting methodologies across markets
110

Regional Operations Manager Resume Examples & Samples

  • Creative problem solving - we’re building the foundation of how national and global partners exist in the UET world and that means combining what we’ve already learnt with solving new problems from scratch
  • Ability to work cross-functionally - you’ll interact daily with Biz Dev, city ops, other HQ team members, product and engineering to get your job done
  • A comfort level of delivering material for both internal and external stakeholders - This means building quick and dirty reports, as well as creating and presenting polished executive level presentations
  • Eagerness to roll up your sleeves and dig-in to the grittiness of operations problems - McDonald’s franchisee has a missing payment or a bad courier experience? No problem
111

Regional Operations Manager Resume Examples & Samples

  • Client Relationship Management interface with FAM’s & Principle Tenants. Responsible for the proper implementation and reporting of all aspects of Health & Safety on site in accordance with legislation and WPS/Customer policies (TM17)
  • Drive a culture of Zero Harm through implementation of initiatives and the WPS values
  • Assure the WPS/EDFEO first class service is delivered to any person who works or visits the buildings, that all events are properly recorded and reviewed prior to reporting and no service drops below ‘Good&#8217
  • Develop, recognise and retain WPS team members who all deliver excellent service alongside their daily duties. Ensuring succession planning is in place at all times
  • Ensure customer/client satisfaction is met or exceeded at all times
  • Identify business risks and opportunities through analysis of results and incorporate into business planning activities. Ensure these are logged and regularly maintained to reflect the current position
  • Meet with key customer stakeholders on a regular basis and generate networking opportunities
  • Create profit opportunities through spread of best practice and through effective management as well as identification of Organic and Additional growth opportunities
  • Monitor debtor performance and take action to address poor performance
  • Ensure that all employees are recruited, trained, paid in accordance with Company, Equal Opportunities and Personnel Policies and Procedures
  • Carry out reviews, conduct manpower and succession planning with the Account Director and HR Department as appropriate
  • Support teams in any change programmes
  • Encourage open communication through the contribution of ideas and views
  • Follow performance management process for all direct reports, including appraisal and personal development reviews
  • Promote teamwork and networking between all work stream
  • Extensive years Experience of full FM Management (may include managing national, multi-site teams)
  • Ideally qualified professional membership (e.g. CBIFM, MRICS)
  • Experience in contract performance management systems and processes
  • Knowledge of FM Contract KPI/SLA their measurement and reporting
  • Demonstrable leadership
  • MS Office IT skills
  • IOSH
  • NEBOSH General Certificate or similar
  • Knowledge of Environmental Aspects and Impacts
  • Experience working in a heightened health and safety awareness environment
  • Excellent Customer relationship skills
  • Project/Change management experience
  • Business planning skills
  • Financial management including budgeting and forecasting
  • Flexible approach to working hours and travel
  • Personable, professional, presentable, efficient, self-motivated and able to motivate others
  • Ideally SC Security cleared (or ability to pass criteria.)
112

Street Works Regional Operations Manager Resume Examples & Samples

  • To support our strategy on what good looks like for our customer in meeting Kier KPI’s for street works
  • Ensure compliance with street works legislation in the company as laid out in the Roads (Scotland) Act 1984, New Roads and Street Works Act 1991 - Part IV - Road Works in Scotland, Transport (Scotland) Act 2005 - Part 2 - Road Works
  • Lead a strategic improvement in street works management across the region to support our customers and colleagues in meeting AMP 6/7 challenges and to minimise our financial liability by working to the highest standards in street works
  • Provide intellect and engagement through support of the central street works team to positively influence our clients and colleagues whilst supports innovation, best practice and stakeholder engagement. Key Accountabilities
  • Governance monitoring and reporting on street works KPI’s for what good looks like to include, signing, lighting and guarding, defects, permits, penalties and charges, good on site communication and reduction of occupancy
  • Stakeholder engagement, political, road authorities, client and colleagues
  • Supporting H&S through compliant sites meeting Safety CoP, audits, management of SLG inadequacies and root causes
  • Quality and compliance through review of standardising processes, help build a strong capability with right roles across contracts to reduce fixed penalties, defects and repeat defects in prescribed timescales
  • Coring self-quality checks are carried out as well as root causes for penalties and defects
  • Reinstatement as first time quality job, evidence capture and pre and post audits of Line in the Sand governance. Self-inspection polices as required
  • Manage interim to perm and outstanding backlogs
  • Manage commercial budget/recharge from street works data capture and follow business plan actions to stretch target requirements
  • Support with consultations and implementation of new polices/legislation
  • Raise Kier Utilities profile through roadshows, best practice and innovation – be a leader in reinstatement products and materials
  • Lead on innovation trials and capture data as tangible evidence
  • Participate in strategic client /central street works meetings as required
  • Regional point of contact for escalated disputes that need central team national policy support for NRSWA related matters
  • Governance and implementation for programs such as coring, line in the sand, safety - providing post support audits
  • Support with new clients, bids and contracts within region
  • Knowledge of Roads (Scotland) Act 1984, New Roads and Street Works Act 1991 - Part IV - Road Works in Scotland, Transport (Scotland) Act 2005 - Part 2 - Road Works
  • NRSWA Qualification
  • A Level or equivalent qualification
  • Full Driving Licence
113

Regional Operations Manager Resume Examples & Samples

  • Gathers best practices that can be integrated into the business unit to support sales manager and route sales representatives
  • Participates in creation of the strategic plan and annual goals in order to achieve customer service requirements of business unit
  • Provides focus and advocacy for the business unit's customer and partner needs
  • Process mapping and redesign (3 years
114

Senior Regional Operations Manager Resume Examples & Samples

  • 8+ years’ experience of related experience in clinical research including planning/executing and/or monitoring clinical trials
  • Demonstrated ability to collaborate across partner functions and capable of leading in a matrix environment, without direct reports, but can coordinate the activities of others
  • Thorough understanding of all aspects of clinical drug development with particular emphasis on trial execution and monitoring
  • Excellent negotiation and communication/ relationship management skills
  • Developed influencing and facilitation skills
115

Regional Operations Manager Resume Examples & Samples

  • 6+ years’ experience of related experience in clinical research including planning/executing and/or monitoring clinical trials
  • Excellent negotiation and communication/relationship management skills
  • Excellent organizational, interpersonal skills with extensive networking experience
116

Regional Operations Manager Resume Examples & Samples

  • Coordinates, develops and maintains policy and procedure materials for the Retail Bank
  • Oversees regulatory compliance as it relates to policy and procedure and as it is presented in collateral materials for products offered by the Retail Bank
  • Using the branch self-audit tool and an Operations Specialist review, oversees internal audit controls in the retail bank and assists and supports the attainment of satisfactory audits
  • Coordinates projects as assigned, either by directly managing the project or by overseeing direct reports, to ensure the projects are successfully completed, on time and within budget
  • Assists in all aspects of training for employees of the Retail Bank, to satisfy regulatory compliance, security and internal audit. Works closely with the trainer(s) to assure a seamless delivery of the Mission and Vision of HomeStreet Bank
  • Provides an on-going evaluation of processes and procedures and recommends or implements improvements in efficiency
  • Works cooperatively with managers and staff to determine, implement and document operational improvements. Works effectively with other Lines-of-Business to facilitate processes for efficient delivery of products and services
  • Actively manages assigned vendor relationships to include service, pricing, new services and communications. Develops and maintains working relationships with other financial institutions, governmental agencies, and internal and external auditors as required
  • Assists in the development of new bank products and services. Understands and maintains a thorough knowledge of company products
  • As appropriate, assists in the opening, closing or re-locating of branch locations
  • Previous education and training should include the equivalent of a bachelor’s degree, training in business law, business administration, accounting, money and banking and related finance subjects
  • Minimum of five years experience in branch banking
  • Ability to learn quickly, ask questions, take instruction constructively and be flexible in doing multiple tasks
  • Ability to meet deadlines and to work under pressure
  • Strong customer service skills and the ability to work with employees and customers in a positive, pro-active way
  • Ability to make decisions, research and solve complex problems, work independently and manage multiple tasks
  • Excellent communication skills by phone, personal contact or in writing
  • Versatility and ability to keep up with the changes in the banking industry, project management and technology
  • Strong organizational skills and attention to detail, with the ability to resolve conflict situations
  • Ability to accept and facilitate change caused by customer demand, corporate needs or regulatory requirement
  • Must possess a positive attitude, good judgment and the ability to accept responsibility and handle confidential information
  • Desire to work as part of a team, with people of diverse backgrounds
  • Ability and desire to represent HomeStreet Bank in the community
  • Willingness to assume additional responsibilities/duties/projects as they arise
  • Valid driver’s license, vehicle and liability insurance
  • Travel occasionally required
  • Regular and punctual attendance