Services Operations Manager Resume Samples

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A Walsh
3335 Casper Glen
+1 (555) 666 2529
3335 Casper Glen
p +1 (555) 666 2529
Experience Experience
03/2014 present
Chicago, IL
Mortgage Banking Shared Services Operations Manager
Chicago, IL
Mortgage Banking Shared Services Operations Manager
03/2014 present
Chicago, IL
Mortgage Banking Shared Services Operations Manager
03/2014 present
  • Initiative, drive, self-motivation, good judgment and commitment to taking on additional task to help deliver results based on established target dates
  • Quality Assurance/Quality Control Management
  • 5-77 years Operations Management
  • Monitor reporting and exceptions for fees or shared fields, metrics and activities for adherence to the established policies and procedures
  • High proficiency in MS Visio, PowerPoint and Excel applications
  • Strategic planning
  • Exhibits creative thinking, confidence, and knowledge when resolving business issues
03/2007 10/2013
Phoenix, AZ
Wholesale Lending Services Operations Manager
Phoenix, AZ
Wholesale Lending Services Operations Manager
03/2007 10/2013
Phoenix, AZ
Wholesale Lending Services Operations Manager
03/2007 10/2013
  • Provides mentoring, training and assistance to new and existing team members
  • Handles oversight and administrative functions for loan booking, funding, research and maintenance, payments, advances and terminations
  • Sets team performance standards using key metrics and monitors the team’s overall performance against goals set
  • Involved in setting direction, policies, and guidelines for the team
  • Responsible for team member development, talent management and succession planning
  • Conducts team and individual meetings with staff members
  • Assists in the creation and implementation of departmental procedures
04/2003 01/2007
New York, NY
IT Services Operations Manager
New York, NY
IT Services Operations Manager
04/2003 01/2007
New York, NY
IT Services Operations Manager
04/2003 01/2007
  • Ensure network security and compliance on business operational network in accordance with corporate polices and industry best practices
  • Manage and verify COOP/DR capabilities for the business operational network theater-wide
  • Establishes and conduct effective security awareness and education programs for corporate employees
  • Conduct audits and analysis of software and hardware used on corporate network
  • Coordinate information security inspections, tests, and reviews of corporate systems
  • Update and maintains procedures for operation of secure IT assets
  • Configure and maintain firewalls and other security and intrusion detection devices
Education Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Pepperdine University
Bachelor’s Degree in Related Field
Skills Skills
  • Ability to work in a fast paced environment
  • Ability to respond to safety and emergency situations
  • Relationship building abilities
  • Active Listening Skills
  • Passionate about the YMCA Promise
  • Three to five years of experince in member/customer service, supervisory/management position
  • Character Traits: Proactive, self directed, attentive, solution-oriented, dependable, multi-task orientated, excellent and effective communication skills and ability to develop effective working relationships
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Intercompany Services Operations Manager Resume Examples & Samples

  • Responsible for building and leading controllership and compliance focused projects that are tied to the policies, standard operating procedures, and risk assessments of the business
  • Partner with the functional process owners on initiatives responsible for ensuring the operational process standard operating procedures are standardized and there is an appropriate change control process for standard operating procedures and associated audits
  • Analyze audit results and provide recommendations on appropriate actions
  • Proactively identify trends and areas of opportunity
  • As necessary, function as key liaison with internal partners to develop guidelines that mitigate business risks, allowing for the effective and efficient processing of transactions
  • Support compliance review to ensure key process controls are on place and performing as designed
  • Provide guidance to other team members to share best practices and key leanings
  • Minimum Bachelor’s degree
  • Proven experience in data management
  • Strong interpersonal and communication skills (written and verbal)
  • Strong business acumen and customer focus
  • Self starter, proactive, and creative
  • Excellent Powerpoint & Excel skills (incl. Vlookup, Pivot tables)
  • 5 years’ experience in a financial services, operations or customer service setting
  • CAP &/or 6 Sigma Trained
  • Working knowledge of project management methodologies
  • Experience managing stakeholder communications
  • Risk management experience "

Partner Services Operations Manager Resume Examples & Samples

  • Typically 1-5 years to establish proven track record in directly related business
  • Typically first level university degree or equivalent work experience; advanced degree is a plus
  • Strong knowledge of service and care industry
  • Strong technical and reporting skills
  • Strong knowledge of HP systems (Global Newton, Careforce, Velocity, Vista, EDW, WWCAMS, GCSS, GCSN)
  • Experience with Hyperion Brio (reporting), Boss
  • Demonstrates an in-depth understanding of key Services’ operational policies, processes and methodologies
  • Moderate knowledge of Information Technology (IT) and services industry
  • Knowledge of company organization, policies, HP Services (HPS) services offerings, end to end processes, tools, and routes to market. General technical understanding of products
  • Problem detection and analysis of root cause
  • Leads teams to achieve results
  • Proficiency with desktop applications and familiarity with financial reporting tools
  • Moderate level of planning, project management and change management skills
  • Good communication skills. Influence within same team and level

Cbna-gcg-branch Services Operations Manager Resume Examples & Samples

  • Advanced knowledge of local banking regulations
  • Excellent knowledge of Banking and Investment Products
  • Analytical, strong appreciation of processes, and detail-oriented

Member Services Operations Manager Resume Examples & Samples

  • Three to five years of experince in member/customer service, supervisory/management position
  • Ability to work in a fast paced environment
  • Active Listening Skills
  • Relationship building abilities
  • Passionate about the YMCA Promise
  • Character Traits: Proactive, self directed, attentive, solution-oriented, dependable, multi-task orientated, excellent and effective communication skills and ability to develop effective working relationships
  • Mantains a high level of customer service at all times
  • Provides leadership to the member services desk as “go-to” person and project a positive and enthusiastic image on the job at all times
  • Develops, manages, and adjusts staff schedules as needed planning ahead for vacations, events and other changes and communicates changes to all necessary parties
  • Provides front desk coverage as needed
  • Give tours to potential members
  • Participates in the management, development and monitoring of the approved budget for the Membership Department and takes appropriate action to report and correct variances
  • Complete payroll for all associates in a timely fashion
  • Hires, trains, guides, and supervises Member Services staff as necessary to provide member service effectively
  • Develops incentives for members, in order to encourage exercise/activity retention
  • Establishes systems and monitors adherence to membership policies, procedures and standards
  • Provides constructive feedback to Member Services staff
  • In collaboration with the Wellness Manager, Supervise the Childwatch program
  • Coordinates with the Director of Human Resources to address concerns and to develop staff
  • In collaboration with Director of Human Resources prepares and conducts annual performance reviews for staff
  • Conducts new member interviews, along with Member Services Staff
  • Coordinates and implements member connection systems and strategies with President & CEO. These may include following up with cancelations and trial memberships
  • Addresses customer concerns or complaints and respond accordingly
  • Determine member needs and interests and follows up by making suggestions for services based on feedback
  • Works collaboratively with all YMCA directors in the areas of programs, communications, member retention and recruitment
  • Front Desk stocked with all needed materials and brochures to inform our members about our programs and schedules and communicates with Member Services Staff to assure that they have the knowledge and information they need, pertaining to program offerings
  • Maintains system software up to date and communicates changes to the Member Services staff
  • Maintains relationships with other organizations and community groups
  • Cultivate community outreach to build and solidify membership
  • Available to participate in Membership events and programs outside of normal business hours
  • Cultivate strong working relationships with the YMCA members, staff, program participants and parents
  • Assists with training staff and volunteers, as needed
  • Schedules, attends and contributes to all staff meetings and/or trainings, as required
  • Serves on association committees/networks when asked
  • Attends work related trainings and seminars as required
  • Works with Member Services staff to develop educational seminars and wellness opportunities (health screenings, etc.) for participants.Resumes Accepted Until5/31/2016

Collaboration Services Operations Manager Resume Examples & Samples

  • Manage infrastructure operations and support of Collaboration Services as part of a global “follow the sun” model
  • Develop solutions to automate operations processes
  • Recruit and develop talent in the local team. Foster partnerships with other regional leads and individuals in NA and APAC
  • Lead critical incidents to resolution, partnering with internal tech teams and communicating to various levels of management and business partners on resolution and root cause
  • Assess and approve/reject documented changes to the environment and ensure quality
  • Drive a team culture that focuses on stability, security and standardization
  • Delivering enterprise technologies to end user communities in large-scale enterprise environments
  • Excellent communication skills both oral, written and presentation ability
  • Must be professionally assertive and have the ability to drive business urgency, business impacts and have the ability to drive business priorities
  • Must have excellent work ethic, ability to work under stress
  • Extremely strong analytical skills, creative problem solving and strong troubleshooting skills
  • Strong organizational and leadership skills, communication & teamwork, thorough in Quality Analysis
  • Positive attitude and strong client-focus, ability to work flexible hours when required

South Asia Data Centre Services Operations Manager Resume Examples & Samples

  • Managing data centre operations teams in Singapore, Australia and India
  • Providing governance of data centre operations, policies and processes in Thailand, Vietnam, Malaysia and Indonesia
  • Accountable for delivering day-to-day data centre operations adhering to global standards, policies and standard operating procedures covering
  • Proven track record in data centre management within a large scale environment
  • Leadership experience in managing teams and influencing people at a variety of levels both internally and externally
  • In-depth knowledge of data centre technologies and associated environment tooling and monitoring
  • High availability and commitment to delivery of results
  • Understanding of project management processes and best practices
  • College degree in related technical/business areas or equivalent work experience
  • Strong results oriented work ethic
  • Problem diagnosis and creative problem solving skills
  • Advanced understanding of server, network, and SAN technologies, and associated architecture

Infor Managed Services Operations Manager Resume Examples & Samples

  • Help establish AMS operating policies and procedures
  • Enforce AMS operational policies and procedures
  • Assist in coordination of issue resolution as an escalation point for Ciber Service Delivery Managers
  • Coordinate onshore/offshore operational model
  • Assist in establishing 24x7 support mode
  • Assist with project financials and GP review
  • SDM/client management responsibility
  • 5+ years of hands on Infor / Lawson experience
  • Ability to manage multiple client assignments, tasks and priorities, and work independently

Document Fulfillment Services Operations Manager Resume Examples & Samples

  • Must have a minimum 3 to 5 years experience in a management/supervisory role preferably Operations
  • Must be able to prioritize and organize work to meet
  • Knowledge of Document Fulfillment Services business processes, vendors, and system application
  • Print and Mail production experience
  • Green Belt or Black Belt Six Sigma Certified

Japan Member Services Operations Manager Resume Examples & Samples

  • Drive operational performance with inspirational leadership; responsible for leading and developing a team to ensure that an exceptional level of service is provided and operational goals and service standards are met
  • Responsible for coaching and developing Cast in all areas of performance including metrics and behaviors related to the Member and Cast experience. Coaching and development activities include (but not limited to)
  • Listening to individual calls to provide feedback
  • Facilitation of discussions and regular team meetings related to operational/product updates and weekly/monthly achievement levels and goals
  • Conducting regular one on one meetings to provide ongoing development
  • Writing/conducting regular performance evaluations
  • Embrace our Disney heritage, lead by example and continually exemplify a positive demeanor while working to develop and motivate a diverse group of Cast
  • Partner with other DVC and Walt Disney World areas in support of larger initiatives that impact the Membership and our Member Services operation
  • Responsible for implementing and executing new projects and strategies identified by leadership
  • Fluent in Japanese; with proven strong verbal and written communication skills in Japanese and English
  • Ability to work a later shift at times in addition to a flexible work schedule (based off the needs of the business), which could include nights, weekends and holidays
  • Demonstrated ability to lead in a complex, diverse and fast-paced operational environment
  • Demonstrated coaching and counseling skills to develop and motivate Cast and leaders to drive an enhanced Guest/Member experience
  • Demonstrated effective problem solving/process improvement skills to identify and resolve day-to-day operational opportunities and drive an exceptional level of service
  • Demonstrated ability to motivate, inspire and lead change management
  • Demonstrated detail orientation, organization, prioritization and time management skills
  • Demonstrated ability to prioritize and manage multiple tasks simultaneously
  • Demonstrated ability to meet and exceed established performance goals
  • Demonstrated ability to build strong partnerships
  • Proven knowledge of the Disney Vacation Club product and Walt Disney World Parks and Resorts
  • Minimum one year of leadership experience
  • Demonstrated strategic thinking skills and the ability to effectively execute against defined strategies
  • Demonstrated ability to be nimble and flexible in a fast-paced operational environment
  • Demonstrated strong negotiating and influencing abilities
  • Knowledge of call center operations

Enterprise Services Operations Manager Resume Examples & Samples

  • The management of the Insite & Managed Network Services Delivery Operations – to ensure we deliver Insite & MNS service elements as per its Service Description and the SLA agreed with our clients. As such, he / she will ensure all parties (internal/external) involved in the delivery of the service meet our service delivery objectives & client service needs. He / She will drive regular service operation reviews with those parties to ensure performance of current & future service, capacity and availability needs are in line with European business drivers
  • Process Owner for Events Management & Problem ManagementOwns and enables the following ITIL based processes: Event Management & Problem Management. He / she will ensure the processes, procedures; policies and SWOW framework are defined, implemented, adopted and measurable
  • Support to GSC Service Desk Operations -Act as line escalation for the GSC as per established MSO Escalation Management rules & processes
  • Staffing & Scheduling– to manage both the Service operations & Insite Service Provider resource availability & capacity across the entire chain required to deliver end-to-end management of Incidents; Service Requests; Changes or Problems raised by the client or support teams (e.g. other TRG’s). Ensure appropriate rota’s are in place & contingency plans are defined, agreed & tested between all stakeholders
  • Minimum of 5 years experience in a multi-national organisation ideally within the IT industry with a focus on IT Service Management; IT Service Catalogue Management; Contract Management & Service Operations
  • Successful track record of IT Service delivery Management, achieving SLAs & Client satisfaction & results through a matrix organization

CO Core Services Operations Manager Resume Examples & Samples

  • Manage team leads who are responsible for daily operations of the Customer Service and Self Pay units, which includes the distribution of work, setting priorities and goals; recommendation in hiring and termination decisions, discipline, and performance reviews
  • Manage staff productivity and take actions to maximize; adjusting workflow to meet departmental targets
  • Oversee resolution of problems as needed to ensure adherence with departmental policies and procedures
  • Interpret, develop, implement, monitor and refine established policies and procedures, recommending changes when appropriate and ensure internal policies and procedures are aligned with and in support of JHU policies and procedures, following HIPAA guidelines
  • Guide leads and supervisors, overseeing recommendations for staff hires, orientation for new staff members, schedules and work assignments, MAGIC training program guidelines to ensure high level service standards that encourage an atmosphere of consistently great customer service for our patients and our staff
  • Oversee office services such as purchasing, payroll, records control and other administrative activities
  • Guide leads in creating training and development plans for staff
  • Recruit and hire highly talented, qualified and motivated staff
  • Effectively manage staff and resources and monitor essential reports to insure productivity, unit, core services and CPA objectives are met exercising discretion and judgment in the resolution of day-to-day problems
  • Direct leads to ensure consistent approaches and workflows are applied and are aligned to best practice models
  • Oversee incoming calls and correspondence for all of the School of Medicine departments from patients, insurance companies, departmental staff, clinics and other affiliated areas of Johns Hopkins Medicine
  • Analyze and adjudicate complex billing inquiries for irate patients following JHU policies and procedures, and provide verbal and written responses relative to their resolution
  • Effectively manage the resolution of patient inquiries for departments within Johns Hopkins University and Johns Hopkins Community Physicians i.e. PIDR (Patient Inquiry Database Report)
  • Arrange for cross coverage of Medicare Fraud/Identity Theft and Quality of Care issues; for JHU Patient Relations, production units, administrative offices and other internal and external sources to provide timely and accurate resolution of patient complaints
  • Provide cross coverage in communicating with patients, physicians, insurance companies, and departments and assist with resolving high level patient complaints received through the JHU Dean’s Office, JHH President’s Office and JHU President’s Office, etc
  • Collaborate with leads and supervisors to review and analyze file of all written complaints, inquiries, and correspondence and provides daily, weekly and/or monthly volume and productivity reports
  • Manage incoming and outgoing calls and agent activity on the customer service ACD telephone system and Ontario Outbound Dialer and monitors CPA abandoned rate goals and collection goals
  • Oversee International Services to assist foreign speaking patients, reviewing and approving submission of bill for payment
  • Manage donor charges for transplants and bone marrow patients to assure accuracy
  • Manage payment processing for Remote Medical Second Opinion Program
  • Provide direction to leads and supervisors on management of Clinical Trial Billing; self-pay TES work files; MA/MCO eligibility updates; W9 requests and 1099 forms from payers; E-statement web site user edits, access issues and report issues; statement & postage payments and tracking activity
  • Manage effective utilization of resources and staff and recommend methods to improve productivity
  • Actively participate in monthly individual and/or staff meetings
  • Provide leadership to staff to guide development of long and short term goals for department and employees

Mortgage Banking Shared Services Operations Manager Resume Examples & Samples

  • Act as SME in assigned area of focus on the FSFO team which could be shared fields, default or servicing fees, or loan modification fee capitalization
  • Monitor reporting and exceptions for fees or shared fields, metrics and activities for adherence to the established policies and procedures
  • Facilitate research and resolution of issues with LOBs, Legal, Compliance or other associated business partners
  • 5-7 years in Mortgage Banking
  • 5-77 years Operations Management
  • 5 years in oversight function, compliance, controls, risk or audit
  • Quality Assurance/Quality Control Management
  • Strong communication, presentation, project management and leadership skills required
  • Excellent time management and organizational skills – ability to deliver initiatives in the most expeditious and efficient manner with the highest level of quality
  • Initiative, drive, self-motivation, good judgment and commitment to taking on additional task to help deliver results based on established target dates
  • Detailed oriented

Services Operations Manager Resume Examples & Samples

  • Master’s Level in a technical field relating to electrical engineering, power plants, IT services, Data Centres or equivalent. A business degree is also accepted
  • Strong leadership and self-drive skills to manage a large international team in multiple countries
  • Knowledge of electrical distribution products (mainly solar inverters, LV and MV, and SCADA) is preferred
  • Strong communication skills (internal & external audiences)
  • Ability to foster cooperation
  • Fluency in English is required and another Asian language is a plus

IT Services Operations Manager Resume Examples & Samples

  • Must possess or be able to obtain a Secret security clearance, and maintain eligibility for the duration of the contract
  • Requires a Bachelor's Degree plus eight (8) or more years of progressively more responsible experience in Information Systems Security or a related field
  • Must have previous experience with certification and accreditation of classified systems
  • Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or other DoD 8570 IAM III - compliant approved baseline certification required
  • MCSE/MCSA and/or CCNA desired
  • Proven oral and written communications skills including presentation development and delivery for clients
  • Requires the favorable passage of a drug screen and physical examination
  • Must be willing to live and work in austere environments

Administrative Services Operations Manager Resume Examples & Samples

  • Bachelor’s Degree in Accounting, Finance, Business Administration or a related field
  • Prior experience in customer reporting &/or relationship management
  • Progressive leadership and management experience
  • Experience with internal controls, SOX, and other regulation compliance and reporting
  • Demonstrated ability to effectively manage deliverables in a fast paced environment
  • Advanced skill set with MS Office, Hyperion and Oracle Applications as well as knowledge of SQL
  • Master’s Degree in Business Administration, CPA or similar advance degree/certification
  • Prior experience within the insurance industry

Wholesale Lending Services Operations Manager Resume Examples & Samples

  • Handles oversight and administrative functions for loan booking, funding, research and maintenance, payments, advances and terminations
  • Involved in setting direction, policies, and guidelines for the team
  • Establishes and implements risk control processes and operational business models
  • Ensures loan documentation, loan closings, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations
  • Responsible for team member development, talent management and succession planning
  • Provides mentoring, training and assistance to new and existing team members
  • Assists in the creation and implementation of departmental procedures
  • Conducts team and individual meetings with staff members
  • Prepares and facilitates performance review discussions
  • Monitors sick/personal/vacation days of team members
  • Sets team performance standards using key metrics and monitors the team’s overall performance against goals set
  • Handles performance issues within the team
  • Recruits, interviews and recommends new hires
  • A minimum of five years financial services or loan operations experience is required
  • A four-year college degree is preferred, or previous equivalent work experience
  • Previous management/leadership experience in an operations setting
  • Must have strong organization skills with the ability to prioritize and manage a variety of tasks
  • Must have strong customer service aptitude with the ability to resolve problems and escalated issues
  • Excellent interpersonal skills, including the ability to influence and lead a diverse group of people
  • Experience in training and motivating other individuals
  • Strong analytical, problem solving and judgment skills
  • Commercial loan operations experience preferred with knowledge of industry and regulatory requirements
  • Proficient in resource management, organizational and/or operational change management, and conflict resolution
  • Experience with loans systems such as Loan IQ, VLS or ACBS is preferred
  • Ability to work overtime as needed to support the team and ensure critical work is performed

Technical Services Operations Manager Resume Examples & Samples

  • Ensure that Technical Services methodologies, tools and systems are up to date and accurate
  • Ensure adherence to relevant methodologies and support and enable the TS business including PMO, Project Management and Delivery plus contribute to financial operations
  • Manage change process and ensure that the PSA is functioning and contains current data
  • Report on both TS business, and individual project and programme management performance
  • Conduct project reviews and manage the audit process, establishing the required corrective actions
  • Work effectively within a regional influence model, showing leadership and drive to dotted-line reports. Potentially manage a team of people and provide inspirational leadership
  • Contribute to continuous improvement of project management practices, processes and tools
  • Substantial experience in project management in a cross-business unit / regional capacity
  • People leadership and management experience
  • Demonstrate an understanding of the lifecycle under the Primer methodology and the stakeholder interests
  • Current knowledge on best practice project management methodologies
  • Deep understanding of business and project processes, structures and control requirements
  • Good analytical skills with attention to detail
  • Excellent communicator with the ability to interact with a variety of diverse stakeholders

Professional Services Operations Manager Resume Examples & Samples

  • Provide management, oversight and structure to professional services operations processes, such as financial period close, project set-up and maintenance, billing, etc
  • Maintain overall control over operational data on the PS project portfolio (including total project effort estimations, projects being completed, etc.)
  • Ensure accurate and timely accounting of billable and non-billable PS expenses
  • Contribute to creating scalable and well defined Professional Services operations processes
  • Support and coach other PS Operations team members in various areas of PS Operations
  • Contribute to revenue forecasting process
  • Partner with the rest of PS Operations team members and other external teams to drive various initiatives
  • Present ideas and recommendations, continuously look for ways to improve our processes
  • Assist on other ad-hoc tasks and projects for the Professional Services Operations Team
  • Minimum 5 years of experience in a similar Professional Services operations role, ideally in an enterprise software company
  • Direct people management experience preferred
  • Highly analytical: Ability to frame problems and identify solutions by breaking down complex issues and processes into their component parts
  • Ability to be flexible and adaptable in a fast-paced environment
  • Strong communication and presentation skills. Comfort with analyzing, synthesizing and presenting data. Ability to present to all levels of seniority
  • Strong interpersonal skills, including confidence, responsiveness, flexibility, initiative, decision-making, conflict resolution and tact
  • Ability to work both independently and collaboratively

Partner Managed Print Services Operations Manager Resume Examples & Samples

  • 6-8 years related experience in customer support with proven managerial abilities
  • 3+ years managing a team of top performers
  • Six Sigma. Black Belt or PMP experience a plus
  • Experience setting up a structure for success and the ability to guide the team to those individual successes
  • People management responsibility
  • Demonstrate some in-depth knowledge of corporate organization and policies
  • Demonstrate business, technical or functional knowledge at the mastery level
  • Demonstrate administrative or operations knowledge
  • Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation
  • Demonstrate management capability
  • Familiar with the full HPS portfolio of offerings, with detailed knowledge of services which are delivered out of their organization
  • Ability to lead project teams
  • Demonstrates detailed knowledge of support solutions
  • Demonstrates thorough knowledge of industry drivers relating to TCE
  • Called upon to create or implement strategic plans, goal setting, and Plan of Record management
  • Knowledge of HP's financial management processes
  • Forecast and manage to a budget
  • Print & Copy Industry Knowledge is beneficial

Global Trade Documentary Services Operations Manager Resume Examples & Samples

  • In-depth understanding and practical application of applicable laws and regulations governing International Products including UCP 600, ISBP, ISP98, URC522, URR725, FATCA regulations and boycott, compliance and regulatory requirements
  • Excellent organizational, managerial and project management skills - lead and drive employee development and engagement
  • Strong analytical, written, verbal, and interpersonal communication skills
  • Exceptional customer orientation and ability to balance the needs of clients and team members
  • Process improvement or re-design certifications/experience
  • Trade Industry participation
  • Knowledge of international trade products, services and procedures including solid background in handling complex transactions with ability to identify customer solutions
  • Strong knowledge of Trade Industry Regulatory, Risk and Compliance
  • Superior knowledge of operational functions, systems, policies, procedures, risk and compliance for Global Trade Documentary Services
  • CDCS Certification preferred but not required