Shift Operations Manager Resume Samples

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HK
H Kassulke
Holly
Kassulke
85919 Jettie Parks
Los Angeles
CA
+1 (555) 658 2764
85919 Jettie Parks
Los Angeles
CA
Phone
p +1 (555) 658 2764
Experience Experience
Chicago, IL
Shift Operations Manager
Chicago, IL
Borer LLC
Chicago, IL
Shift Operations Manager
  • Working hours: 06:30 – 18:30 (days) / 18:30 - 06:30 (nights)
  • Maintaining an effective duty of care to all site based working teams in all aspects relating to Health & Safety in the workplace
  • Maintaining a state of operational preparedness of site based operations by ensuring compliance with industry
  • Management and ownership of 1st level incident management, escalation and restoration of service
  • Improve employee relations through motivation, feedback and coaching
  • Lead the FLM’s and colleagues alike in a common and consistent direction to achieve the DC vision “to be the highest performing DC in the world”
  • Supports accident/injury prevention activities to provide a safe and efficient working environment for employees
Philadelphia, PA
Operations Shift Manager
Philadelphia, PA
Cartwright Inc
Philadelphia, PA
Operations Shift Manager
  • Drive, manage and embed operational excellence and a continuous improvement culture within the team to deliver improvements through lean principles and systems
  • Supervise and provide work direction for hourly bargaining unit employees
  • Maintains a professional work environment with management and staff. Maintains harmony among staff and resolves grievances
  • Performs other duties as may be assigned by department and/or company management
  • Manage absence, sickness and holidays, conduct and performance in line with the company and site policies and procedures
  • Working with HR and SHEQ Team to ensure all recruitment, inductions and training is delivered in accordance with policy and procedure
  • Carry out investigation and discipline processes in line with company policy and provide root cause analysis for all near misses, incidents and accidents on shift
present
Chicago, IL
Shift Manager Slot Operations
Chicago, IL
Goldner, Kreiger and Grant
present
Chicago, IL
Shift Manager Slot Operations
present
  • Make recommendations for the employment of candidates who will perform at or above the Sands standards
  • Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below the Sands standards
  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews
  • Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved Sands standards
  • Conducts skip level meetings with departmental management and line level staff
  • Maintains clear and open communication with guests, managers and team members
  • Lead and manage Slot Supervisors to ensure mentoring meets the Sands standards
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of San Francisco
Bachelor’s Degree in Business
Skills Skills
  • Ability to create an excellent team climate to drive performance & standards to meet and exceed the operational metrics defined
  • Reliability and availability of systems and services to meet agreed service levels
  • Knowledge of company policy, procedures and applicable collective bargaining agreements
  • A champion of good communication, with the ability to communicate clearly in both verbal and written formats across all levels of the Logistics function
  • Comprehensive understanding of end to end processes within a distribution centre with the ability to take accountability for the Operation
  • Ability to coordinate and manage tasks for various projects to insure that all elements of work meet the quality standards, defined scope, and costs
  • Ability to work with personnel at all levels, DC Strategy organizations, and Vendor / Contract organizations to drive SLA commitments
  • Exceptional people management, leadership & coaching skills - open to new ideas, clearly directs and able to adapt leadership style
  • Ability to use emotional intelligence to understand the interests and what motivates your shift to get the best out of them
  • Ability to effectively communicate complex technical issues in management and service angles
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15 Shift Operations Manager resume templates

1

Operations Manager nd Shift Resume Examples & Samples

  • Leading a group of Supervisors directly with a total base team of 100 union free employees
  • Assessing and training supervisors and associates in picking, packing and the pack/hold process including the weighing and manifesting of outbound orders
  • Assessing performance and providing feedback to supervisor
  • Assisting in the selection and training of qualified associates. Partnering with the Director of Operations and Human Resources regarding interviewing, hiring, reviews, corrective counseling, and terminations within the Distribution Center
  • Ensure high quality of work and maintain accuracy and integrity of inventory
  • Implementing continuous improvement initiatives that reduce cost of operations while improving service level, capacity, productivity and quality
  • Supervising and monitoring the execution of picking and packing of orders
  • Setting priorities for pack and hold and staging outbound orders for shipping
  • Coordinating Distribution priorities with the shipping department and Routing Manager
  • Knowledge and experience working on Manhattan Associates Warehouse Management System, WM or PkMS, or equivalent
  • Fluency in Spanish is preferred
2

Senior Manager, Outbound Operations Nd Shift Resume Examples & Samples

  • Plan, forecast and request appropriate staffing, overtime and other resources to meet area objectives consistent with financial guidelines
  • Ensures that plans and actions (for self and others) support the overall corporate strategy
  • Manage the overall control and movement of product/merchandise in and out of their area
  • Direct and administer the following for their area: production scheduling and control, inventory accuracy and warehouse stock control, warehousing, customer service, traffic and shipping
  • Establish workload priorities and provide a clear sense of direction for the team
  • Administers and maintains the organization’s standards, policies, and procedures
  • Responsible for interviewing, hiring, training, corrective action and associate terminations
  • Conduct coaching sessions and responsible for associate and management development and training
  • Responsible for process improvement (both day-to-day and project related)
  • Formulates, directs, coordinates, and oversees projects for areas
  • Confer with senior management to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
  • Regularly measures performance versus goals and identifies opportunities for improvement
  • Responsible/Accountable for area safety results, training, evaluating safety issues and implementing improvements
  • Develop and maintain reports pertaining to area objectives
  • Actively work with other areas to provide staffing and resources where needed to best meet company objectives
  • Communicate and interact on a regular basis with other areas to ensure information and product flow from department to department is coordinated in the most efficient and effective manner
  • Provide and solicit information both to and from vendors, customers, internal and external personnel on a regular basis
  • Conduct presentations and meetings as required
  • Responsible and accountable for the financial objectives of his/her area which includes developing, planning, and execution of budget. Review and analyze activities, costs, operations, and forecast data to determine progress toward stated goals and objectives
  • Job duties require High School or equivalent. College degree preferred
  • Requires detailed understanding of the distribution center, management skills, business practices, and keen judgment in applying policies and adapting standard methods to accomplish goals
  • Extensive knowledge of protocol and communication skills
3

Operations Shift Manager Resume Examples & Samples

  • Manage, lead and motivate a multi-skilled Operations group in an empowered team-based environment, ensuring full engagement of team members
  • Execute daily and weekly production plans to meet all Business Plan commitments
  • Ensure daily operations are carried out in compliance with all appropriate safety, quality and environmental standards
  • Ensure timely completion of all corrective and preventive actions to avoid repeats of Service and Quality defects, and all audit non-conformances
  • Ensure a consistently high level of communication with the Operations team members through daily, weekly, and monthly routines
  • Drive, manage and embed operational excellence and a continuous improvement culture within the team to deliver improvements through lean principles and systems
  • A minimum of 5 years’ experience in a high volume manufacturing environment
  • Demonstrated experience in people management in a people focused, team based environment
  • Excellent analytical, problem solving and decision making skills
  • Comfortable working in a team based, matrixed, ambiguous environment
  • Ability to manage multiple conflicting demands and to prioritise accordingly
  • High level of PC literacy
4

Manager QC Operations, rd Shift Resume Examples & Samples

  • Manage laboratory resources (employees, instrumentation, computer systems) while collaborating with customers to ensure alignment of testing priorities with the business objectives
  • Oversee testing activities in several of the following functions but not limited to: finished products testing, stability testing, raw material testing, component testing, cleaning vertification testing, validation testing, investigational testing, in-process testing, etc. Perform troubleshooting in functional areas and serving as subject matter expert. Lead, guide, and mentor analysts through the completion of daily activities
  • Building a sustainable workforce by recruiting the best and brightest talent in industry. Providing guidance in the creation of individual development plans for the staff
  • Lead and approve laboratory investigations making sure root causes are properly identified in order assign effective correction actions are implemented. Perform trend analysis and quality impact assesments
  • Foster a culture of continuous improvement through active listening and leading. Lead periodic evaluations of analytical testing procedures, standard operating procedures, and best practices to ensure a cutting edge business model is deployed
  • Perform the following functions as needed: write protocols, write reports, audit laboratory data, release laboratory data, scheduling analysts weekly schedules
  • Maintain a safe work environment that is in a constant state of inspection readiness
  • Minimum of a Bachelor's degree in Chemistry or similar science discipline (or equivalent) and 2-4 years of experience. A minimum of 8-10 years of pharmaceutical experience in combination with managerial experience preferred. However, a combination of experience and/or education will be taken into consideration
  • Must possess knowledge of SOPs, Mylan Laboratory Procedures, USP regulations, Analytical Testing Techniques, cGMP, and OSHA regulations/procedures for disposal of organic waste and procedures for the safe handling of chemicals
  • Must be proficient in several functions in a Quality Control analytical chemistry environment including but not limited to the following: finished products testing, stability testing, raw material testing, component testing, cleaning vertification, validation testing, investigational testing, in-process testing, etc
  • Must be proficient in several of the following analytical instrumentation including but not limited to the following: HPLC, UPLC, GC, IR, UV, kF, pH, Dissolution, TPW, Multidose, various wet chemistry instrumentation/testing, etc
  • Must have expertise in several of the following software application but not limited to the following: Empower I, II, or III, Labware LIMS, SAP, Trackwise, Omni, Chemstation, etc
  • Must have analytical investigation experience conducting OOS/OOT laboratory investigations
  • Must be a leader, mentor, and self-motivated to develop a high performing team with the central focus on meeting business initiatives and being a servant leader
  • Must possess excellent written and verbal communication skills, interpersonal skills, management skills, strong work ethic, consensus gathering skills, organizational skills, and a working knowledge of Microsoft Office including Word, Excel, and Lotus Notes
  • Must be accurate, detailed oriented, team focused, and possess the ability to multi-task and work in a fast paced, high output environment
5

Shift Operations Manager Fulfillment Center Resume Examples & Samples

  • Building the initial teams, establishing procedures, metrics and processes
  • Lead and supervise a team of Area Managers and hourly associates
  • Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
  • Develop and maintain a safe work environment
  • Responsible for achieving all operational goals
  • Drive strategic planning and forecasting
  • Ability to reward and recognize performance and execute on progressive discipline as needed
  • Mentor, train and develop teammates for career progression and learning
  • Ability to develop and share best practices across the shifts and network
  • Create a positive team dynamic that encourages all employees in the FC to work in “zulily time,” adapt to the ever-changing business, and stay focused on the customer experience
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
  • Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
  • B.S. or B.A. degree or equivalent additional experience
  • 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
  • Proven ability to effectively motivate, develop, and manage 50+ employees. Our culture is a critical part of our success, and you need to help drive it
  • At least 3 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes
  • Excitement for working in a start-up environment with high level of ambiguity and change
  • Strong project management and continuous improvement skills
  • Metrics driven mindset
  • Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
  • Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
  • Proven ability to quickly adapt and drive the right results using data
  • Experience in the use of Kaizens, operational excellence process improvement
  • Highest levels of integrity and ethics
  • Must be flexible to work weekends and/or nightshifts
6

Assistant Shift Manager Slot Operations Resume Examples & Samples

  • Ensures that all activities reflect and comply with the policies, philosophies, and regulations of MGM Grand Detroit and Michigan Gaming Control Board (MGCB)
  • Ensures that all subordinate personnel are properly trained, informed of company policies and procedures, and have a good working knowledge of the job duties
  • Performs all administrative duties necessary for the efficient operation of the shift
  • Oversees daily/weekly schedules made by administrative personnel for Supervisors, Slot Operations and Slot Floorpersons
  • Monitors and evaluates the job performances of his/her subordinates and assists in the completion of their day probationary review
  • Responsible for enforcing all Slot Operations operating procedures for Supervisors, Slot Operations and Slot Floorpersons
  • Practices, observes, and enforces safety rules and regulations while ensuring the welfare of patrons and team members
  • Manages the opening/closing of each shift including the issuance and accountability of slot operations' equipment
  • Ensures all Title 31 requirements are being met by department on assigned shift
  • Maintains daily logs in the form of shift reports, disciplines, timekeeping, variances, etc
  • Reviews operational events and transactions for accountability of team performance while ensuring best practices are met
  • Investigates player complaints and determines basis of grievance
  • Accepts ownership of the slot floor in areas of cleanliness and service to patrons
  • Acts as the Slot Compliance Officer for assigned shift
  • Reviews jackpots and approves jackpots at a dollar-amount established per department procedures before a payoff can be completed
  • Participates in and supports all company marketing events and promotions
  • Manages the Slot Operations shift to include efficient staffing, team member development and training, performance management and policy enforcement
  • Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
  • Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
  • 21 years of age or older
  • High School diploma or equivalent. Bachelors degree in business management or related field preferred
  • Three years experience in related field with two years supervisory/management experience. Slot operations experience strongly preferred
  • Experience in the development and management of departmental budgets
  • Experience in multi-tasking of projects and project management
  • Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
  • Excellent guest service and hospitality skills
  • Strong analytical and listening skills
  • Self-motivated with excellent organizational skills and attention to detail
  • Ability to handle and maintain confidential information
  • Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted
  • Ability to function and act independently
  • Ability to work well with people, in a team environment, and to communicate effectively both written & oral
  • Ability to function in a fast paced environment, under short time constraints, and within established deadlines
  • Ability to work a flexible schedule including extended hours, weekends, and holidays
  • Obtain/maintain Michigan Gaming Control Board Level 1 Occupational License
7

Operations Shift Manager Resume Examples & Samples

  • Provides direct supervision of all table games and slot operations, and staff, during assigned shift. Enforces all games procedures and policies as outlined in department and company manuals and in accordance with Internal Controls. Monitors for compliance
  • Responsible for controlling labor costs through proper forecasting and scheduling of staff. Adjusts daily work force based upon business needs
  • Reports shift activity on a daily basis and coordinates with other shifts; including customer activity and play; game drop; and any unusual activity
  • Assists in monitoring table and slot payouts to ensure proper amount are being paid to customers
  • Verifies table inventories
  • Recommends changes to game spread / mix and staffing
  • Maintains game security and protects company assets at all times
  • Supervises the Slot Attendants, including ongoing training, coaching, counseling and rewarding performance, conducting timely performance appraisals, and completing related paperwork and maintaining employee files and documents in a secure office
  • Monitor the flow of the Slot Attendants on the floor, ensure that there is proper coverage in all areas; redirect staff when needed to ensure proper floor coverage
  • Assists in staff selection; training; recognition; separation of employment and other human resources related issues
  • Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance
  • Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts
  • Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts
  • Ensures that staff behavior and appearance are in compliance with established standards
  • Maintains a professional work environment with management and staff. Maintains harmony among staff and resolves grievances
  • Participates in meetings and training as required
  • Performs all job duties in a safe and responsible manner
  • This position directly supervises Table Games Supervisors, Slot Attendants, and Coat Check personnel
  • Bachelor’s degree from a four-year college or university; and a minimum of 5 years experience in a comparable table games/slot operations management position; or equivalent combination of education and experience
  • Excellent communication skills both written and oral. Ability to: read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, customers and the general public
  • Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs
  • Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form,
  • Must obtain licensing with the Maine Gambling Control Board (MGCB) every year of employment
  • Must be a minimum of 21 years of age
  • Management experience in table games operations and thorough knowledge of all casino games and casino operations to include slots
  • Knowledge of database software
  • Results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues
  • Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
  • Must demonstrate leadership and fairness in dealing with customers and employees; and, possess the ability to instill a sense of pride and personal responsibility in staff
  • Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
8

Shift Operations Manager Resume Examples & Samples

  • Provides supervision and coordination of dock functions for efficient damage-free pickup, loading and delivery of freight
  • Monitor, evaluate and provide recommendations to operations personnel to maintain efficient dock processes to improve dock operations performance
  • Develops cost-saving methods for increased terminal productivity
  • Recruit, develop, retain and lead qualified personnel to ensure effective operations in support of company’s mission and goals
  • Improve employee relations through motivation, feedback and coaching
  • Project and schedule dockworkers based on forecasted business levels. Maintain adequate staffing levels of qualified, experienced dockworkers and casuals
  • Administers disciplinary progression per contract and local work rules
  • Supports accident/injury prevention activities to provide a safe and efficient working environment for employees
  • Ensures compliance with government and company regulations, policies and procedures
  • Extensive knowledge and effective use of the local union contract
  • 2 or more years experience in city and/or dock operations
  • 2 years previous management and/or supervisory experience
  • Proven effective verbal, written and interpersonal communication skills
  • 5+ years successful operations leadership experience
  • Familiarity with mainframe computers and/or PC applications
9

Shift Operations Manager Resume Examples & Samples

  • Coach, lead, motivate and develop your team managers and colleagues by role modelling the M &S Business Values
  • Drive engagement at all levels through the delivery of effective communications, briefings, appropriate use of email and feedback on site status
  • Review and manage resource utilization, storage utilisation and operational processes to deliver site targets, and cascade KPIs to operational teams to ensure full alignment on objectives
  • Lead the development of the health and safety culture within Operations
  • Drive a culture of continuous improvement embedding Operational Excellence principles
  • Engage and manage stakeholders at the appropriate times driving cross functional alignment
  • Proven experience of working in a large scale automated facility, preferably with experience working with multiple MHE solution providers
  • Comprehensive understanding of end to end processes within a distribution centre with the ability to take accountability for the Operation
  • Proven track record in leading and coaching line managers to drive performance across shift operations to deliver site KPIs and exceed customer expectations
  • Thinks through the commercial outcomes of their decision making and the impact on other areas of the business. Maintains a focus on cost, service and quality. Seeks improvements, opportunities and activities which will deliver benefits to Marks and Spencer
  • Experience of being responsible for decision making across all elements of a time critical complex operation
  • An inspirational individual who demands the highest standards of performance and behavior from self and team. Committed to the achievement and maintenance of quality and best practice
  • Good understanding and experience in applying Operational Excellence/Continuous improvement tools, techniques and problem resolution skills within a distribution environment with the ability to lead and coach others in embedding a culture of continuous improvement within the Operation
  • A champion of good communication, with the ability to communicate clearly in both verbal and written formats across all levels of the Logistics function
  • Experience of managing significant change ideally within a Distribution environment
10

Shift Operations Manager Resume Examples & Samples

  • This job requires working in Asia and EMEA hours and on weekends
  • Reliability and availability of systems and services to meet agreed service levels
  • Successful implementation of changes
  • Reduction in the number of problems being escalated to 2nd level through improved skills and processes
  • No service outages caused by Controller error
  • Operations processes, procedures and diagrams maintained and adhered to at all times
  • Cross training conducted to enable improved resource utilization and realize economies of scale
  • Management and ownership of 1st level incident management, escalation and restoration of service
  • Responsible for the staff resources and data centre infrastructure during nights and at weekends
  • Ensure appropriate skills and manning levels are available on shift to ensure the provision of service
  • Review and approve changes to production services ensuring minimum disruption to services
  • Responsible for assisting in defining and delivering the DC strategy and ensuring targets are met
  • Negotiate, implement and manage any 3rd party/outsourced relationship
  • Ability to effectively communicate complex technical issues in management and service angles
  • Ability to coordinate and manage tasks for various projects to insure that all elements of work meet the quality standards, defined scope, and costs
  • Ability to work with personnel at all levels, DC Strategy organizations, and Vendor / Contract organizations to drive SLA commitments
  • Ability to create an excellent team climate to drive performance & standards to meet and exceed the operational metrics defined
  • Ability to work in 7x24 shift environment when required
  • 5 years operational experience in a complex multi-platform environment meeting aggressive service level targets. Ideally experience of leading teams of multi-disciplined shift controllers/operators
11

Shift Manager Steelmaking Operations Resume Examples & Samples

  • Supervise and provide work direction to hourly bargaining unit employees that operate a 175-ton electric arc furnace
  • Participate and implement the safety programs goals to ensure a safe work environment by conducting safety contacts, observations, meetings and audits
  • Adhere to the quality policy to promote continuous improvement of our products, processes, and services
  • Attain results through effective planning, organizing, controlling, and assignment of priorities
  • Identify basic problem(s), gather the appropriate information, and analyze in an effective manner
  • Make decisions with a clear business focus on safety, quality, and productivity
12

Operations Shift Manager Resume Examples & Samples

  • Supervise and provide work direction for hourly bargaining unit employees
  • Conduct safety contacts, observations, and meetings
  • Perform safety and quality audits/observations within the department to detect existing or potential accident hazards or quality defects
  • Ensure adherence to safety, environmental, quality, and productivity performance standards
  • Utilize a planned approach to continually improve products, processes, and services to ensure customer satisfaction
13

Shift Operations Manager Resume Examples & Samples

  • Reporting to the Assistant General Manager, the successful applicant will be responsible for the management of a team of Team Managers covering various shift patterns
  • Responsible for ensuring the site works within legislative requirements, taking account of health & safety at all times
  • Responsible for ensuring all working procedures are clearly defined and cascaded, with regular reviews to ensure effectiveness
  • Must be proactive in seeking improvements in process/methods of operating
  • Responsible for the day to day management, initial and ongoing development and motivation of a team of Warehouse Team Managers and their teams, ensuring that they consistently meet productivity and quality objectives
14

Shift Operations Manager Resume Examples & Samples

  • Previous Operational experience of managing large teams, ideally within a warehouse or retail environment
  • Exceptional people management, leadership & coaching skills - open to new ideas, clearly directs and able to adapt leadership style
  • Ability to use emotional intelligence to understand the interests and what motivates your shift to get the best out of them
  • Sets out a clear vision for your FLM’s, know the value of making work fun, display a positive attitude and puts values into practice especially when under pressure
  • Inspires others through your own energy and outlook, encourage your team to put pets, customers and colleagues at the heart of everything they do
  • Passionate about achieving your objectives, driving continuous improvement, results driven whilst living our values, set challenging objectives for yourself, team and shift, raise the bar and push the boundaries
  • Grows talent within your teams by providing an environment where colleagues can flourish and fulfil their potential
  • Leads with integrity, earns trust, recognises and admits own mistakes and takes personal responsibility
  • Creates shared goals whilst allowing a competitive spirit to flourish
  • Action orientated with the energy and tenacity to succeed in a fast paced environment whilst working with challenging systems
  • Conduct S4S’s with your team that are meaningful, develop strengths and address development needs creating a winning team and coaching them to get better every day contributing to the site succession planning process
  • Challenge issues across the DC whilst respecting people, invite, listen and act on feedback from others
  • Knowledge and experience of manual handling equipment and Warehouse Management Systems
  • Help to create and then successfully deliver SLA’s, KPI’s & budgets and be commercially aware of the implications for the DC operation and the wider aspects of supply chain
15

Shift Operations Manager Resume Examples & Samples

  • Guidance and support in all matters relating to the manned guarding operation at the clients site
  • Maintaining a state of operational preparedness of site based operations by ensuring compliance with industry
  • Maintaining an effective duty of care to all site based working teams in all aspects relating to Health & Safety in the workplace
  • Actively supporting the Security Portfolio Manager and Head Office team in achieving full operational staffing of site based operations
  • The delivery of daily, weekly, monthly, and quarterly operational reporting to the Security Portfolio Manager
  • Display high levels of leadership, competence, and exercise a high degree of flexibility and personal initiative
  • Ensure compliance with portfolio health and safety risk assessments; reporting findings to the Security Portfolio Manager and put forward recommendations where applicable
  • Ensure that the security operation complies at all times with the client’s requirements for business as usual; production uplifts; and special events
  • Compile and produce reports for incidents and site visits; reporting findings to the Security Portfolio Manager and put forward recommendations where applicable
  • Complete site audits of assignment instructions to ensure compliance with standards; reporting findings to the Security Portfolio Manager; put forward recommendations where applicable
  • First Line responder to any site emergency response requirements i.e. floods, fire, alarm activations
  • Be responsible for receiving all security operations related communications and distribute as appropriate, in a timely and efficient manner
  • Maintain an active duty of care to all site based staff by completing lone worker check calls, and monitoring company book on and book off activity via Call Manager and Timegate
  • Ownership and delivery of all daily/weekly reports required by the client relating to guard force activity
  • Daily liaison with the client and third party stakeholders to ensure that all guard force delivery standards are met and exceeded – particular focus to be made to establishing effective links with the Emergency Services family
  • Be on call for the site representative and incident manager for out of hours operational events
  • Liaise with the head office to ensure that all contracted service requirements are maintained
  • Positively support the business objectives and Corporate security department at all times
  • To have total responsibility and ownership for the day to day running of the site security operation
  • Lead and motivate the site security team ensuring the ethos and core values of the business and the client are reflected in their roles and responsibilities
  • Ensure that requirements are followed along with instructions and policies are incorporated within the site Assignment Instructions in a suitable format and are fully and correctly implemented by the security team
  • Develop and maintain excellent working relationships at all levels including with individual business units and other service providers
  • Ensure that security team members are given clear goals and objectives on a continual basis and ensure that all team members are provided with suitable counsel to identify annual goals and objectives
  • Devise and implement new security procedures where appropriate, ensuring correct approval protocols are applied
  • Develop the team and ensure training requirements are identified and training programmes implemented
16

SDC Operations Manager nd Shift Resume Examples & Samples

  • Demonstrated leadership and success in managing distribution facilities, including the development and implementation of standard operating processes and procedures
  • Demonstrated track record of leading improved performance for all facets of a distribution center, including receiving, picking/packing, inventory accuracy, shipping and material flow efficiency
  • Demonstrated strong analytical and problem solving skills
17

Shift Manager Slot Operations Resume Examples & Samples

  • Organize and coordinate the activities of Slot Operations team
  • Lead and manage Slot Supervisors to ensure mentoring meets the Sands standards
  • Analyze performance of the slot floor versus property budget / historical benchmarks and recommends appropriate changes
  • Adhere to the Sands hospitality standards and insure team compliance
  • Administer department policies; evaluate performance relative to the Sands standards
  • Monitor compliance with all aspects of the Sands internal controls
  • Train, coach, counsel, evaluate and administer discipline to slot operations team
  • Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below the Sands standards
  • Interview prospective team members and measure against the Sands standards
  • Make recommendations for the employment of candidates who will perform at or above the Sands standards
  • Maintain complete knowledge of and complies with all departmental policies and procedures
  • Assist in the budgeting process
  • Evaluates operating procedures, recommend changes, and implement approved changes
  • Maintains confidentiality of pertinent casino data
  • Manage staff and organize department functions in accordance with company guidelines
  • Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed
  • Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments
  • Work on actual project or service to help achieve the objectives of the department
  • Evaluate information to render an opinion or take action based on that information that will impact the department or function
  • Interview and make recommendation of candidates for new hire
  • Determine if and/or when policy or procedural infractions by Team Members occur and issue the appropriate level of progressive discipline
  • Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved Sands standards
  • Be knowledgeable of player events marketing promotions and overall property
  • Maintains clear and open communication with guests, managers and team members
  • Ensures divisional/departmental compliance with Sands’ Standards of Steel customer service standards
  • Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner
18

Operations Shift Manager Resume Examples & Samples

  • Reporting to the Distribution Centre Manager
  • Successful applicant will be responsible for the management of a team of supervisors and operational staff covering various shift patterns, for both warehouse and transport operations
  • Responsible for ensuring the site works within legislative requirements, taking account of health & safety, implementing a culture where it is paramount at all times
  • Ensuring legal conformance for fleet maintenance and driver hours’ regulations
  • Carry out investigation and discipline processes in line with company policy and provide root cause analysis for all near misses, incidents and accidents on shift
  • Working with HR and SHEQ Team to ensure all recruitment, inductions and training is delivered in accordance with policy and procedure
  • Responsible for ensuring all working procedures are clearly defined and cascaded, with regular reviews to ensure effectiveness. To manage the operation delivering high customer service levels expected by customer
  • To plan the development of staff to ensure that as an operation we have the appropriate skill base and that at our individual team members have the appropriate development plans and performance reviews
  • Manage absence, sickness and holidays, conduct and performance in line with the company and site policies and procedures
  • Develop a skills matrix for your shift to provide depth of cover, interfaces with the succession plan and aligns with peak volume requirements
  • Identify new initiatives that enhance the operation and that add value, whilst identifying possible cost reduction initiatives
  • Introduce clear and robust processes on site that continuously improve the operational team whilst working towards implementation of a “right first time” culture
  • Responsible for the achievement of Key Performance Indicators and delivering a high level of on time, on cost, customer service
  • Responsible for ensuring excellent working relationships with the Customer representatives and at all times being aware of their business needs and objectives
19

DC Shift Operations Manager Resume Examples & Samples

  • Plan and coordinate work, train and motivate, monitor and evaluate performance of distribution center supervisors; ensure their ability to work effectively with their hourly employees to oversee daily routines, and maintain a safe and efficient working environment
  • Maintain an equipment structure to accomplish the departments’ mission in a safe and effective manner. Make recommendations regarding racking, space and equipment to ensure the safe transport and storage of all materials
  • Recommend and implement distribution center policies and programs that guide the organization in maintaining and improving the Company’s competitive position and the profitability of the operation
  • Maintain and analyze key metrics for shift, distribution center supervisors, and distribution center employees. Improve departmental performance measures through use and interpretation of Continuous Improvement Tools. Prepare required reports
  • Enforce and discipline distribution center SOP’s to meet high standards of quality in the movement of product to ensure customer and Company quality standards are met
  • Direct and coordinate various programs essential to distribution center procedures (e.g., training, safety, housekeeping, cost reduction, quality, employee involvement, security, etc.) to distribution center supervisors and employees
  • Conduct supervisor staff meetings to inform personnel of communications, decisions, policies and all matters that affect their performance, safety, quality, attitudes and results. Ensure awareness of the Company’s goals and objectives
  • Hire, train, and evaluate staff. Takes corrective action as necessary in accordance with Company policy. Consult with Human Resources as appropriate
  • Review with the Distribution Center Manager any concerns brought forth regarding employees, supervisors, safety, performance and quality. Make recommendations as necessary
  • Inspect material handling equipment for defects and notifies maintenance personnel. Audit the PIV database for compliance with Company policy
  • Work effectively with customers, manufacturing operations and transportation regarding distribution center activities, including production activities, complaints, concerns or violations of loading and unloading of product
  • Participate in safety, retention and recruiting committees and initiatives
  • Promote a positive working environment by ensuring accountability for behavior that violates Company policies. Make appropriate changes in staffing and transfers of supervisors and hourly employees as necessary
  • Conduct annual performance reviews on distribution center supervisors and reviews performance evaluations for all hourly employees on responsible shift. Make adjustments as necessary
  • Work effectively and communicates and relate well with others. Maintain effective and constructive working relationships
  • Demonstrate the Company’s Core and Growth Values in performance of all job functions
  • A minimum of 5 years’ experience in a medium to large sized distribution center environment managing a significant segment of the distribution center
  • Competency in budgeting, forecasting and planning
  • Understanding basic knowledge of logistics
  • Developing/implementing business plans and goals
  • Working knowledge using continuous improvement tools such as Lean/Six Sigma and other problem solving methods
  • Excellent listening and verbal communication skills
  • Working knowledge of basic accounting principles
  • Effective meeting facilitation skills and negotiation skills
  • Basic computer/keyboarding skills
  • Advanced knowledge of MS Office Suite and MS Excel
  • Knowledge of distribution software and inventory/warehouse management software
  • Problem-solving and analytical ability
20

Shift Operations Manager Resume Examples & Samples

  • Acts as the point of contact and escalation for support groups and internal businesses during recovery of major incidents
  • Identifies an incident owner to lead the incident process during major incidents
  • Ensures appropriate escalation procedures are followed as required
  • Assesses impact and progress during major incidents to ensure escalation is timely and appropriate
  • Enters incident details in the incident management tool in a timely manner with accurate information
  • Provides accurate and timely communications on impact to the appropriate distribution lists and senior management
  • Ensure correct inputs to the Problem Management process
  • Drives governance around incident management, for example, ensure an incident ticket is opened, escalated, updated, and closed accordingly
  • Establishes regular communication with DCO/IT management and the business regarding the status of incident tickets and adherence to the incident management process
  • Gather information and facilitate the decision making process of granting approval for immediate change requests to systems with input from the appropriate teams, understanding the potential impact to production systems prior to approval
  • Contributes to evolving and maturing the incident management process so it integrates with other processes (problem and change management) and tools
  • Leverages incident management best practices and process frameworks, such as the ITIL, to drive continual process improvement
  • Participates in incident management technology evaluations and decisions, and manages the day-to-day use of incident management tools
  • Manage people, grivience addressal, conduct performance reviews, and compensation reviews as per the company standards
21

Shift Operations Manager Resume Examples & Samples

  • Accountable for all operational & daily aspects of the DC including resourcing to meet demand, health & safety, ensuring the operation consistently achieves the requirements of the business in terms of quality, productivity and KPI’s
  • Lead the FLM’s and colleagues alike in a common and consistent direction to achieve the DC vision “to be the highest performing DC in the world”
  • Create strong team working and a consistent environment across all teams within Pets at Home including all key stakeholders across Support Office, SDC and Transport, and in particular with equivalent role holders to improve cross-site consistency and drive site performance
  • Accountable for creating fun, living all the values, colleague engagement & WAE action plans at shift level (both FLM’s individual team scores and own direct reports)
  • Lead Continuous Improvement, generating new ideas, sharing best practice and working as one team across the site
  • Accountable for performance ensuring productivities of all areas are in line with DC budget
  • Accountable for developing high performing teams on your shift by ensuring the use of the tools in place including PAWformance Engagement, Clear Route Ahead, Stretch 4 Success and Nibbles to energise our colleagues and help them to see their role as having special meaning
  • Be a leader in the planning of and attendance at site events and forums (incl. Health & Safety, Continuous Improvement etc.)
  • Qualification or equivalent experience leading teams in a warehouse environment
22

Operations Manager nd Shift Resume Examples & Samples

  • Owns and develops plans for promoting team collaboration and accountability for meeting performance objectives, while building motivating and leading cross-functional teams across the organization to achieve the objectives
  • Uses independent judgment to build and promote free flow of information and communication throughout the organization that will encourage change while maintaining operational success
  • Adapts communication techniques for audiences at multiple levels and uses these techniques to decide the appropriate approach to solve for issues
  • Develop, lead, and manage, a team of highly motivated Sephora Associates and temporary associates
  • Develops preventative measures that analyzing quantitative, qualitative and trend data and makes decisions based on this data that will positively impact productivity
  • Effectively manage the allocation of equipment and labor resources to respective departments to ensure service levels and budget are consistently met
  • Ensure that quality and accuracy control audits are conducted regularly