Center Operations Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the center operations manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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WW
W Waelchi
Winnifred
Waelchi
4759 Kihn Ramp
Detroit
MI
4759 Kihn Ramp
Detroit
MI
Experience Experience
04/2014 – present
Phoenix, AZ
Fulfillment Center Operations Manager
Fulfillment Center Operations Manager
04/2014 – present
Phoenix, AZ
Fulfillment Center Operations Manager
04/2014 – present
  • Manage, develop and inspire a team of Department Managers and Assistant Managers that inspires trust
  • Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment
  • Analyze and make improvement recommendations to established departmental processes and procedures
  • Create project initiatives to improve performance and/or metrics
  • Manage employee performance while delivering continuous improvement
  • Develop and achieve the performance goals and objectives by department
  • Assist the FC Manager in the monitoring of in-stock position
10/2010 – 10/2013
Dallas, TX
Service Center Operations Manager
Service Center Operations Manager
10/2010 – 10/2013
Dallas, TX
Service Center Operations Manager
10/2010 – 10/2013
  • Management of production metrics, establishing best practices and benchmarking
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
  • Identifies and assists in implementation of various training programs; coordinates training of Service Center colleagues on departmental applications and procedures
  • Provides effective and constant communication to Service Center Director and key stakeholders; provides effective communication of Service Center processes and procedures change/updates to internal and external colleague staff
  • Manages day-to-day operations ensuring daily client service objectives are met; ensures workload objectives are met timely and accurately
  • Provides professional and organizational development direction to Service Center supervisory staff and in their colleague team development role
  • Management of operational expenses to provide lowest cost solutions
06/2004 – 06/2010
Houston, TX
Center Operations Manager
Center Operations Manager
06/2004 – 06/2010
Houston, TX
Center Operations Manager
06/2004 – 06/2010
  • Working knowledge of computers including word processing, spreadsheets and databases
  • Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met
  • Ownership of center facility management, ensuring pleasant physical environment and excellent English learning atmosphere
  • Provides strategic direction and planning
  • Work with CGM and regional RED on operations staff hiring and retention
  • Carry out other administrative duties at this role, including but not limited to service operations staff performance measurement and bonus calculation, etc
  • Support CGM in optimizing center cost
Education Education
Bachelor’s Degree in Safety
Drexel University
Bachelor’s Degree in Safety
Skills Skills
  • Ownership of center facility management, ensuring pleasant physical environment and excellent English learning atmosphere
  • Carry out other administrative duties at this role, including but not limited to service operations staff performance measurement and bonus calculation, etc
  • Assist CGM to create a customer-focused service organization, where customer can enjoy their learning experience at a EF center
  • Lead service operations team to collaborate with center sales in providing streamlined post-sales service, which ultimately contributes to the growth of center retention revenue
  • Facilitate service operations staff job satisfaction, competency enhancement and career development
  • Drive customer satisfaction through improvement of key satisfaction indicators, eg. Net Promoter Score, Student Lifecycle Management service coverage and exceptional cases handling (eg. refund, complaints)
  • Work with CGM and regional RED on operations staff hiring and retention
  • Responsible for center operating process optimization: bridge between center and central teams by collecting, analyzing and prioritizing voices of customers; communicate recommendations back to the central service operations team for strategy formulation
  • Work with central service operations team in implementing national policies and processes, ensuring center’s operations is compliance with national standards
  • Work with CEM and CSM to deliver center course schedule and schedule optimization
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1

Global Command Center Operations Manager Resume Examples & Samples

  • Day-to-day responsibility and accountability for the management of shift personnel in the Command Centers, allocating resources to associated workstation duties based upon skills and service delivery requirements. When situation dictate, perform real-time realignment of staff to focus on crisis and severity-1 situations, to minimize outages and provide focused, coordinated service restoration
  • Ultimately responsible for all service delivery and restoration activities performed by their shift, regardless of personnel location. Perform Escalation and notification to senior Technology management, as and when required
  • Generate monthly performance metrics on team performance, including achievements, updates on projects, training and personnel issues. Provide associated Labor Capacity Planning Metrics (LCPM) to support existing headcount and to trend where resources are allocated, ensuring electronic and paper based Time Reporting and Tracking Systems correlate. Minimize overtime costs associated to your shift by controlling holiday, training and known sickness cover, to essential overtime only. Ensure the correct methodology to report sickness and holidays is adhered too
  • Perform personnel management in relation to goal setting, formal appraisals, mentoring where appropriate, defining remediation plans for under performers, motivation of staff, defining training plans, setting direction and recognition where appropriate, across both geographical sites
  • Generate Command Centre outage reports and/or post mortems for all incidents or issues occurring on their shifts. Reports are to be factual, professionally compiled and contain detailed analysis, which will be published to senior technology or business managers
  • Primary focus will be with the prevention & restoration of Service outages, assessing urgency, impact and criticality, along with the timely escalation and notification of outages
  • Attend Command Centre management meetings to represent your shift and to provide formal feedback on progress, direction, issues and continuity between shifts
  • Enforcement of processes and procedures, ensuring all defined activities are consistently performed to standard, performing ad-hoc management checks to ensure compliance
  • Tracking of BAU responses and non-BAU projects / activities performed by shift individuals, ensuring timely reporting and professional responses by members of their team
  • Serve as the initial consultation point for Command Center Services staffing decisions
  • Drive execution of GCCS standard procedures amongst all team members
  • Responsible for staffing, financial, and operational reporting for senior management
  • Provide input to management on automation enhancements and workflow optimization opportunities
  • Introspectively review Global Command Center operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership team for the purpose of continuous service improvement and operational excellence
  • Coordinate the Command Center Graduate Onboarding Program for college new hires by scheduling training sessions, onboarding orientation, and program rotations
  • Work with senior managers from various technology sectors to resolve existing operational issues and create new operational projects
  • Drive continuous process improvement through direct input to the management team based on the daily operational challenges within the functional team
  • Command Center Operations (i.e. NOC/Data Center) experience is highly preferred
  • Knowledge of multiple enterprise infrastructure monitoring tools
  • Industry specific certifications are highly preferred
  • 3+ years of experience in a technology support role
  • Language Skills beyond English are a plus. Areas of need
  • Spanish
  • Highly assertive communications skills
  • Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
  • Effective prioritization skills and high energy
  • Ability to work in a fast-paced, technology operations environment
  • Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload
  • High sense of urgency and commitment to exceeding customer expectations
  • Strong personal work ethic that inspires excellence and enthusiasm amongst peer group
  • Resilient and highly responsive in overcoming adversity
  • Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result
  • Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a “Follow the Sun” technology operations center environment
  • Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders
  • Strong analytical, organizational, written and interpersonal skills
  • Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions
2

System Center Operations Manager Engineer Resume Examples & Samples

  • Assess and interpret the operational monitoring needs of product managers and IT support teams working collaboratively to achieve agreed solutions
  • Refine, maintain and improve the System Center Operations Manager (SCOM )platform architecture to ensure operational needs of both the monitoring platform and the services under management are met
  • Create, manage and maintain dashboards and management packs
  • Ensure services are monitored to agreed Service Level Agreements and reports are available for the same
  • Act as a subject matter expert on enterprise class monitoring systems
  • Coach, provide feedback and guide others
3

Gap Fulfillment Center Operations Manager Resume Examples & Samples

  • Coordinate between Direct, Wholesale and Retail replenishment operations to ensure that proper work flow is achieved on the shift
  • Interact with management and cross-functional employees to resolve issues affecting overall operations
  • Ability to develop working relationships at all organizational levels
  • Enforce progressive disciplinary policies with department supervisors
  • Address associate’s needs and communicate the issues to the department Sr. Ops Manager, Director and Human Resources
  • Identify preventive maintenance and safety concerns
  • Assure that LP controls are being followed
  • Participate in and/or conduct start up meeting
  • Cross train Associates in all departments to build depth in all departments
  • Provide necessary equipment and supplies to support staff
  • Other duties as assigned by Director
  • College degree in Logistics, Business, Accounting, Finance, Industrial Engineering or equivalent work experience
  • 3 to 5 years of post-college experience in direct to consumer fulfillment environment
  • Microsoft Excel, Word, PowerPoint and Access
  • Outlook E-mail system
  • WMS knowledge of Manhattan Associates or equivalent WMS systems
  • OMS (Ecometry, Sterling)
4

System Center Operations Manager Resume Examples & Samples

  • 3+ years Microsoft System Center experience (Operations Manager, Orchestrator)
  • System and application availability and performance monitoring
  • Creation and maintenance of custom monitors and reports
  • Integration expertise with related monitoring tools and infrastructure (SolarWinds, HP SIM, etc.)
  • Scripting skills (Powershell, VBScript)
  • Technical troubleshooting skills in n-tier architecture
  • Requirements gathering and communication skills
5

F Heavy Maintenance Center Operations Manager Resume Examples & Samples

  • Daily operational leadership of the F117 HMC. Working in partnership with Oklahoma City Air Logistics Center to complete full MRO on the F117 engine
  • Daily customer interface, communication and coordination
  • Able to work effectively in a complex operation environment, which includes Military Aftermarket Services business units, Military Engines Logistics Program Management, US government and OCALC
  • Coordinating planning and allocation of resources, materials and scheduling of equipment for maximum utilization of production facilities and personnel
  • Process improvement utilizing the ACE operating system to implement and sustain ACE Gold performance
  • SAP experience desired
  • Regular customer and partner interactions
  • Responsible for supervising several employees
  • Prepares, monitors, and responsible for budget, staffing, and business results (P&L) of the F117 HMC
  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements. Actively support the organization’s efforts to meet or exceed EH&S goals and plans
  • Promoting actively an ethics-based business culture in his/her organization, ensuring that all associates are aware of and fully comply with UTC’s “Code of Ethics,” the “Policy Statement on Business Ethics and Conduct in Contracting with the U.S. Government,” and related policies
  • Incumbent shall ensure that employees are trained in the standards of conduct articulated in the “Code of Ethics” and that policies, procedures, and other materials that explain in a practical manner what is required of employees are available or disseminated. This includes taking all steps necessary to foster open communications and to support UTC’s compliance, business practices, DIALOG, and Ombudsman programs
6

F Heavy Maintenance Center Operations Manager Resume Examples & Samples

  • Candidate should have 7-10 years of prior management or supervisory experience within a manufacturing or MRO environment
  • Experience in military program operations is desirable
  • Demonstrated ability to organize and complete projects, objectives, and tasks is a requirement
  • Candidates must possess strong leadership skills and interpersonal skills, and have the ability to work effectively with a wide range of constituencies in a diverse and fast paced environment, both internal and external to the business
  • Demonstrated ability to drive and deliver results is required
  • A passion and understanding for continuous improvements and the ability to deploy to the benefit of the business is required
  • Ability to learn and understand different programs such as Engine Induction Booking System, SAP, MERLIN, SOLUMINA desired
  • Able to use MS Office
  • Ability to communicate with and present to senior military, US government and P&W leadership
  • Ability to lead teams, develop and mentor staff
  • Capability to multi-task while meeting deadlines
  • Ability for flexible hours
  • F117/PW2000 (or other commercial engine modules) engine knowledge and experience is a plus
  • An advanced degree in management or business field is preferred
  • ACE Associate or Six Sigma Green/Black Belt is preferred
7

Fulfillment Center Operations Manager Resume Examples & Samples

  • Oversee each department to ensure products get properly picked, packaged, and shipped out to customers for timely delivery. Develop and achieve the performance goals and objectives by department. Assist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met. Work to improve accuracy and customer service and quality levels in each department. Analyze and make improvement recommendations to established departmental processes and procedures
  • Responsible for ensuring that department associates are trained safe work practices. Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment. Develop supervisors to be capable of coaching, counseling and motivating Associates to attain optimum performance, productivity levels, and associate morale. Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives. Provide for continued on the job training for all FC Associates
  • Ensure that all company and HR policies and practices are communicated to department associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, etc)
  • Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels
  • Assist the FC Manager in the monitoring of in-stock position. Help develop and maintain inventory/security controls to prevent shrinkage and shortages. Conduct semi-annual inventories and report results
  • Representation of the FC/Staples in a positive and professional manner
8

Fulfillment Center Operations Manager Resume Examples & Samples

  • Oversee each department to ensure products get properly picked, packaged, and shipped out to customers for timely delivery
  • Develop and achieve the performance goals and objectives by department
  • Assist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met
  • Work to improve accuracy and customer service and quality levels in each department
  • Analyze and make improvement recommendations to established departmental processes and procedures
  • Responsible for ensuring that department associates are trained safe work practice
  • Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment
  • Develop supervisors to be capable of coaching, counseling and motivating Associates to attain optimum performance, productivity levels, and associate morale
  • Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives
  • Provide for continued on the job training for all FC Associates
  • Assist the FC Manager in the monitoring of in-stock position
  • Help develop and maintain inventory/security controls to prevent shrinkage and shortages
  • Conduct semi-annual inventories and report results
9

Service Center & Operations Manager Resume Examples & Samples

  • Specifically outline the reasons for your interest in the position
  • Outline your particular skills and experience that directly relate to this position
  • Include your current or ending salary
  • Bachelor’s degree or equivalent combination of education, certification, and experience. Preferred in computer science, business computing or a related field
  • Demonstrated experience with IT support tools and practices
10

St Louis West-financail Center Operations Manager Resume Examples & Samples

  • Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth
  • Proven results exceeding goals in a customer-centric, results-driven environment
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Bilingual (fluent verbal and written)
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
11

Scom Systems Center Operations Manager Resume Examples & Samples

  • Troubleshoot all aspects of SCOM effectively and understand the product configuration, flow and logging in detail
  • Knowledge of System Center Operations Manager
  • SQL Database concepts and familiarity with TSQL queries like Select Update statements and Relational database Management system concepts
  • Windows Server Operating System knowledge “Core terminologies and concepts very common among network administrators and MCSE”
  • Strong working knowledge of VBScript, SNMP, batch scripting, PowerShell and Transact-SQL development
  • Strong working knowledge of Windows server Operating System, clustering, SQL, VMI and IIS
  • Strong working knowledge SCOM 2012 & 2012 R2. Having experience in solution Accelerators, SCOM Connectors and the SCOM Connector Framework, and model based architecture in SCOM 2007 will be Add-on value
  • Should have basic Widows PowerShell concepts
  • Working knowledge in WMI and WQL queries
  • Active Directory and networking concepts such as TCP/IP and other networking and communication protocols and services: DNS, SNMP, SMTP, HTTP
  • Knowledge of design, implementation, maintenance, and operation of all aspects of SCOM’s
  • 3+ years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications
  • 3+ years of customer-service experience (service-industry or non-technical field acceptable) preferred
  • Excellent analytical and problem-solving abilities
  • Ability to efficiently prioritize and organize competing work demands with little oversight
  • Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS
  • Proven ability to absorb, master and leverage emerging technologies
  • Broad working knowledge of Microsoft platforms and technologies including IIS, SQL Server and Exchange
  • Proven ability to work in both a team environment and independently
  • Excellent oral, written and interpersonal communications skills
  • Exceptional troubleshooting and problem solving abilities
  • Strong time and attention management skills
  • Technical diagramming (Visio) and documentation capabilities
  • Industry-related certifications (MCITP, RHCE, VCP, etc.) a plus
  • ITIL v3 Foundation certification preferred a plus
  • Excellent documentation, communication and interpersonal skills
  • Experience with enterprise monitoring technologies, and principles and systems such as SNMP, Microsoft System Center Operations Manager
12

Center Operations Manager Resume Examples & Samples

  • Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes
  • Accountable to insure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards
  • Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed
  • Submit timely and accurate reports on a daily/weekly basis or as requested
  • Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
  • Works with Divisional/Corporate management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure
  • Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises
  • Assumes Regional management oversight and mentoring duties for select facilities/projects or in ROMs absence
  • Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field
  • Typically requires a minimum of 3 years of related experience in clinical or general business experience
  • Supervisory experience preferred but not required
13

Plasma Center Operations Manager Resume Examples & Samples

  • Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals
  • Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership
  • Operates the center and manages employees and operations to the highest standard of ethics and integrity
  • Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency
  • Directs and manages employees
  • Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements
  • Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
  • Provides strategic direction and planning
  • Acts as a mentor to assigned team, other center staff and other centers
  • Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion
  • Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order
  • Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately
  • Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors
  • Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
  • Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
  • Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met
  • Control center donor funds and ensure that all financial records are accurate and in order
  • Identifies regulatory deficiencies and in collaboration with the Center Quality Manager implements immediate corrective action
  • Minimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action
  • Prior management experience, preferably supervising a group of 20 or more employees
  • Experience with plasma or whole blood preferred
14

Plasma Center Operations Manager Resume Examples & Samples

  • Education: Bachelor's degree or equivalent, preferably in Management, Business, Nursing, Finance, or science related field (unless waived by Senior Leadership)
  • Experience: Typically requires a minimum of 2-5 years of hands-on management experience within medical, fast food, retail, or service related industries. Prior management experience, preferably supervising groups or multiple employees within a fast paced environment. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred
  • Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree
  • Must be open to travel for training, approximately six months
  • Knowledge, Skills and Abilities: Exceptional interpersonal and communications skills including public speaking. Strong time management skills with the ability to manage multiple competing priorities. Must be able to read, write, and speak English. Computer literacy: Work Processing , database software and spreadsheet programs, proficiency with email and Internet applications
15

Fulfillment Center Operations Manager Resume Examples & Samples

  • Must be able to work 2nd Shift
  • Bachelor's Degree in related disciplines such as Logistics/Supply Chain, Business, Retail Management or equivalent experience
  • 5 plus years experience in Transportation/Distribution/Supply Chain Management
  • Direct to customer fulfillment experience preferred
  • Must be strategic and analytical, grasping complex situations and quickly developing plans to deliver results
  • Must be well versed in warehouse operations
  • Must possess excellent leadership and communication skills
  • Has demonstrated the ability to successfully develop talent within an organization
  • Adheres to Pier 1 policies as defined in DC & FC Associate Handbook including the Code of Conduct
  • Regular on-time attendance
  • Ability to work more than 40 hours per week, based on business needs
  • Ability to work as scheduled, including weekends, evenings and holidays
  • Ability to travel as required (DC and/or FC Network meetings or for other special projects)
  • Any other tasks as assigned
16

Service Center Operations Manager Resume Examples & Samples

  • Management and motivation of supervisors and warehouse staff
  • Promote and demonstrate a safe work environment (compliant with EPA/OSHA regulations)
  • Demonstrate a high level of service internally and externally
  • Develop and maintain internal and external customers
  • Customer satisfaction management of Quality with a 98% on-time delivery requirement
  • Management of production metrics, establishing best practices and benchmarking
  • Logistics and delivery management
  • Ensure the productive use of resources
  • Implement continuous productivity improvements (use of LEAN tools)
  • Management of production uptime for maximum equipment utilization
  • Maximum raw material usage for best scrap utilization
  • Maintenance and equipment efficiency management
  • Management of operational expenses to provide lowest cost solutions
  • Fixed asset management
  • Annual capital budget forecasting and management
17

Central Change Center Operations Manager Resume Examples & Samples

  • Assists in ensuring that processes are in compliance with all applicable requirements of the contract, State and federal regulations and that project goals and practices are in compliance with MAXIMUS standards and procedures
  • Analyzes overall performance of sub-processes across all identified critical metrics, and specifically those related to quality, timeliness and productivity to identify trends and/or perform root-cause analysis; creating control plans to improve problem areas
  • Assesses team performance and skill levels necessary to achieve work objectives
  • Management experience in a production or customer service field
  • Working knowledge of computers including word processing, spreadsheets and databases
  • Strong relationship management skills with the ability to relate to people at all levels of the project and the organization
  • Ability to work independently; excellent organizational, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; ability to demonstrate computer literacy
18

Command Center Operations Manager Resume Examples & Samples

  • Provide RODs and Operations Management team insight into the health of laboratory operations (lagging indicators) and provide greater depth of insight into cause and effect by drilling down into these indicators. Monitors network wide service levels and implements appropriate actions plans to ensure best in class service to EOA’s customers through
  • Bachelor’s degree in business, production management, or related field or equivalent experience
  • 5+ years previous management experience within production-related company
  • Familiarity of Lean Manufacturing techniques, materials usage, shipping & receiving, capacity planning, production scheduling, safety, customer satisfaction, employee relations and Key Performance Indicators focusing on continuous process improvement philosophy
  • Previous experience leading process improvement initiatives
  • Strong business acumen and understanding of metrics required for success in a production environment
  • Previous experience with demonstrated successes in influencing others
  • Previous experience with demonstrated successes in change management
  • Previous experience with demonstrated successes in project management
  • Has demonstrated abilities in strategic planning and execution
  • Must be able to travel as needed to meet the needs of the Operations & Technology team
19

Orange County North Marketfinancial Center Operations Manager Resume Examples & Samples

  • Ensure a customer experience consistent with our brand
  • Capitalize on all referral opportunities to help customers obtain the full value of their Bank of America relationship
  • Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy
  • Provide a value-added customer experience that leads to improved satisfaction and sales
  • Handle customer escalations in the absence of the FCM; ensure enterprise complaint tracking is executed
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
  • Undergraduate degree
20

Finanial Center Operations Manager Blossom Hill Winfield Resume Examples & Samples

  • Risk and Operational Management
  • Manage the financial center operations
  • Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks
  • Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues
  • Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy
  • Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results
  • Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements
  • Ensure associate and customer safety
  • Proven record of balancing risk and making sound decisions while achieving business goals
21

Finanial Center Operations Manager Hawthorne San Antonio Fc Resume Examples & Samples

  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
  • Availability to work weekends and/or extended hours as required to run the business
22

Fvc-center Operations Manager Resume Examples & Samples

  • Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, the budget, methods, and staffing
  • Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters
  • Technically proficient in the specific department and knowledge of industry practice and business principles. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Has a larger range within the department
  • Experienced leadership required for multi-faceted environment; role primarily focuses on tactical execution. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
  • Program or project responsibility generally within the function. Manages the operations of one or more departments, direct impact on a specific functional area. Manages the coordination of activities of a section or department with direct responsibility for results, including costs, methods, and staffing. An individual contributor will have significant project/process responsibilities
  • Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Interprets and recommends change to policies and establishes procedures that effect immediate organization(s)
  • Decisions have an impact on work processes and outcomes. Erroneous decisions or failure to achieve results will add costs and may impact the short-term goals of the organization
  • Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers
  • Participates and presents at meetings with internal and external representatives. Often leading a cooperative effort among members of a project team
  • Interacts with internal departments and external customers; particularly in problem resolution. Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems. Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations
  • Provides technical guidance
  • Assists with various projects as assigned
  • Minimum of two years experience in a surgical, ICU/CCU or nephrology environment
  • 3+ years’ supervisory or project/program management experience preferred
  • Proficiency with the Microsoft office suite is necessary. Experience with medical database software preferred
  • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making
  • Demonstrated management skills necessary to provide leadership in the supervision of facility personnel and to ensure the delivery of maximum quality care to all patients
23

Technology Operations Center Operations Manager Resume Examples & Samples

  • People Focus: Leads a very small group of specialists who perform standard tasks. Carries out managerial tasks such as resource management, development, talent management, performance management, compensation, retention, replacement and termination
  • Planning + Controlling: Oversees the planning and controlling of a single task / project on a day-to-day basis including project budget
  • Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of simple to moderate complexity
  • Governance: Adheres to organizational governance
  • Relationship Management: Interacts with business and IT partners within the immediate environment to foster commitment and teamwork
  • Coordinates delivery of work from all suppliers involved in a small scale / sub-project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures
  • Works with business unit to define critical business needs and arranges appropriate resources
  • Accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers
  • Accountable for Acceptance Criteria and execution of Acceptance Testing at program level
  • Responsible for project level planning, monitoring and reporting on project performance
  • Signs off on project deliverables
  • Performs internal project close down
  • Conducts Post-Implementation
  • Reviews Liaisons with the Application Architecture team, ISP, third parties, as necessary
  • Performs as the team lead / supervisor, where assigned
24

Fulfillment Center Operations Manager Resume Examples & Samples

  • Identify and coordinate daily activities of 20-40 team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge
  • Drive your personal growth and development by leveraging tools, resources, and relationships with other leaders
  • Maintain level of service requirements throughout the process, from our vendors to our distribution center to our stores
  • Manage a safe workplace by advocating safety training and accident preparedness
25

Fulfillment Center Operations Manager Resume Examples & Samples

  • Oversee maintenance and regulatory compliance of the distribution center automation systems, equipment, building, and grounds
  • Manage team members and maintenance vendors of the facility to ensure a high degree of safety, performance, and quality
  • Support a culture of safety by facilitating safety training and incident reviews
  • Manage the budget, processes, and results for a critical portion of the engineering and facilities business
  • Support system transformation projects and facilitate capital improvements to take the distribution center to the next level of performance
  • Innovate creative solutions to challenges that affect your team and use continuous improvement methodologies to drive business performance
  • Lead the distribution center teams through downtime and emergency events
  • Collaborate across departments to drive productivity and ensure the facility runs efficiently
  • Demonstrated knowledge of lean, six sigma, or other continuous improvement methodologies
  • Experience managing a maintenance team in a production environment
  • Engineering experience in a production environment
  • Experience with Computerized Maintenance Management System programs including planned and corrective maintenance scheduling and parts management processes
26

PC Center Operations Manager Resume Examples & Samples

  • Deliver key KPI’s for the PC Centers, will call and RDC stores
  • Ensure highest level of customer service through timely and accurate order processing, effective inventory planning and a well trained staff
  • Lead the Corporate HSE initiative to ensure zero lost time accidents in district. Maintain all store standards to internal and external compliance
  • Develop and implement yearly business plans that support national strategies, sales and margin targets
  • Carries out approved marketing plans and programs to ensure market growth through store accounts in their region
27

Fulfillment Center Operations Manager Resume Examples & Samples

  • Understand all processes in respective areas
  • Manage, develop and inspire a team of Department Managers and Assistant Managers that inspires trust
  • Conduct building walkthroughs to maintain visibility and seek out feedback with employees on the floor
  • Drive the scope and direction of the multiple production departments to be inline with the strategic plan
  • Manage employee performance while delivering continuous improvement
  • Manage the fiscal responsibility and metrics of each department – something about financial responsibility
  • Actively seek out growth opportunities for themselves and those they support and support and drive change
  • Ensure timelines, deadlines are being met
  • Provide support to teams on all respective shifts on a regular basis
  • Empower management to make sound decisions
  • Create project initiatives to improve performance and/or metrics
  • Provide formal monthly updates to Building Director on projects/initiatives and performance summaries
  • Present updates on projects/initiatives and performance summaries to management quarterly
  • Ensure consistent communication between department managers and their staff
  • Perform area and support manager functions when needed
  • Five plus years of leadership experience, preferably within a Fulfillment environment
  • Active listening skills with strong written and verbal communication skills
  • Well-developed time-management skills with the ability to multi-task
  • Able to be fair and consistent in interactions and decisions
  • Approachable and accessible to all employees
  • Able to demonstrate good judgment when making decisions
  • Strong WM knowledge, Sterling, and Microsoft Office applications
28

Service Center Operations Manager Resume Examples & Samples

  • Demonstrated leadership and supervisory skills including conflict resolution
  • Strong financial expertise in accounting, budget planning and financial forecasting
  • Strong expertise in grants and contract administration
  • Strong knowledge of industry standards and/or regulatory requirements
29

Center Operations Manager Resume Examples & Samples

  • Establish operational objectives and work plans to ensure compliance with customer requirements
  • Design systems, processes and services as required to support ResCare and customer needs; providing leadership and focus in areas of expertise
  • Ensure that business practices are performed in accordance with ResCare policy, procedure and applicable federal, state, and local laws and regulations
  • Analyze overall performance across all identified critical metrics, specifically those related to quality, timeliness and productivity to identify trends and/or perform root-cause analysis; creating control plans to improve problem areas
  • Maintain an understanding of the financial performance of operations and assist in creating and implementing methodologies to streamline and improve operations
  • Ensure staffing is maintained at approved resource levels based on staffing forecasts and work activity; proactively advise on any staffing deficiencies or performance factors that may impact operational performance
  • Assess team performance and skill levels necessary to achieve work objectives
  • 607 IDOL ST , HIGH POINT, NC 27262-7804 USA
30

Service Center Operations Manager Resume Examples & Samples

  • Manages day-to-day operations ensuring daily client service objectives are met; ensures workload objectives are met timely and accurately
  • Provides professional and organizational development direction to Service Center supervisory staff and in their colleague team development role
  • Produces scheduled reports; maintains reporting databases as instructed
  • Contributes to development schedules for Service Center functional areas effectively balancing client needs with colleague availability and diversity
  • Provides effective and constant communication to Service Center Director and key stakeholders; provides effective communication of Service Center processes and procedures change/updates to internal and external colleague staff
  • Identifies and assists in implementation of various training programs; coordinates training of Service Center colleagues on departmental applications and procedures
  • Represents the company with industry groups
  • Supports the organization's quality program(s)
  • Demonstrated cross-functional leadership skills
  • Thorough knowledge of service center processes and procedures
  • Knowledge of claims management processes
  • PC literate, including Microsoft Office products and call center software
  • Demonstrated leadership/management/motivational skills
  • Ability to troubleshoot intake processes and client service issues
  • Ability to prioritize and handle multiple tasks