Operations & Service Manager Resume Samples

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J Hackett

Jillian

Hackett

84210 Metz Island

Detroit

+1 (555) 507 0286

84210 Metz Island

Detroit

Phone

p +1 (555) 507 0286

Experience Experience

San Francisco, CA

Service Business Operations Manager

San Francisco, CA

Swift-Prosacco

San Francisco, CA

Service Business Operations Manager

Manage and develop Region Business Operations team
Ensures data quality in the different Service management tools (Installed Base, Contracts, Warranty)
Provides business reporting
Drives financial closing with the finance team
Drives productivity projects
Responsible for One GEHC service P&L in his/her region
Complete all planned Quality & Compliance training within the defined deadlines

Dallas, TX

Service Account Manager Payer Operations

Dallas, TX

D'Amore-Rodriguez

Dallas, TX

Service Account Manager Payer Operations

Provide feedback to team members regarding improvement opportunities
Provide expertise and customer service support to members, customers, and / or providers
Has knowledge of workflow management across the CoE organization (AWA, Suspense, Research, PRA, Client AR, Open Credits)
Has knowledge of workflow management across the CoE organization (AWA, Suspense,
Provides invoicing and reporting for assigned clients
Works independently
Manages assigned inventory

present

Philadelphia, PA

Ssio Service Transition & Operations Manager

Philadelphia, PA

Stroman, Roberts and Miller

present

Philadelphia, PA

Ssio Service Transition & Operations Manager

present

2) Establishment and management of a Network Operating Center (NOC) supporting 2000-5000 end users, to include the following functions
Create and deliver new user training via the development of wiki’s, PowerPoints, and knowledge management systems
Oversee, monitor, and perform client node provisioning & workflow
Oversee, monitor, and perform user account provisioning & workflow
Create and manage a user knowledge base for training and system help
Develop and manage ticket escalation procedures
Development and management of acceptance testing and corresponding procedures for new capabilities

Education Education

Bachelor’s Degree in Business Administration

The George Washington University

Bachelor’s Degree in Business Administration

Skills Skills

Ability to handle multiple priorities and remain focused and organized
Ability to effectively delegate responsibility and supervise work activities of others
Ability to effectively communicate verbally and in writing
Plumbing and Piping knowledge
Knowledge of diesel engines and pumping equipment
Familiarity with industry and/or construction helpful
Familiar Working understanding of all duties and responsibilities of dispatch and service

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15 Operations & Service Manager resume templates

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Guest Service Manager, Guest Flow Operations Resume Examples & Samples

Lead a team of 40+ frontline cast members. Motivate and supervise them in achieving the business result
Manage Guest Services Centers at Shanghai Disney Resort
Support local projects and monitor impacts toward Guest and Cast experience
Communicate and partner within and across lines of business (area leaders, peers and vendors) to ensure smooth day-to-day operations
Identify needs and conduct coaching, discipline, and termination for Cast Members after consultation with direct leader
3+ years’ working experience in guest service industry
Demonstrate ability to communicate effectively, including a proficiency in clear, concise, and compelling oral and written communication in Chinese
Able to work independently and able to make sound decision in the emergency situation

Operations Service Manager Resume Examples & Samples

Provides guidance and assistance to the General Manager on administrative and operational matters. Recommends and implements approved NEXCOM changes in policies and procedures to improve operations. Collaborates with managerial personnel on procedural changes affecting the overall NEX operations
Responsible for inventory control, customer service programs, and operational reporting. Functions as Contracting Officer Technical Representative (COTR) for various vendor contractors
Responsible for facility maintenance, equipment, facility improvement projects and fixed assets, etc. Ensures compliance with safety, security and fire prevention policies for all facilities
Carries out EEO policies and communicates support to subordinates
Reports to the General Manger
3 years experience in responsible work which enabled the applicant to gain a general knowledge of merchandising/retail practices and processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment

Operations Service Manager Newport Resume Examples & Samples

Directly, or through subordinate supervisors, responsible for the full range of personnel disciplines
Analyzes financial statements and other pertinent data to evaluate operational efficiency. Develops and controls an operating budget to include direct and indirect costs, sales and profits. Conducts budget reviews and makes adjustments
1 year of academic study, in a food or management related program, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience. And Specialized Experience

Operations & Service Manager Resume Examples & Samples

Accountable for the management of a team of 3-5 Operations Associates, including employee engagement, goal setting, prioritization, regular feedback, appropriate recognition, performance management, coaching, and other career development activities
Inspire and guide the Operations Associates towards critical thinking and to proactively identify innovative opportunities for improvements
Ensure consistently high levels of service to internal clients by designing and implementing a formal service model for the team. This includes ongoing monitoring of service and measurement of items like tracking tasks, phone calls, and email responses
Responsible for monitoring the progress of many different recurring and one-off operations processes and keeping senior management and other internal stakeholders updated on the status of these items. Ensure that key processes are operating as expected, and that issues are identified and resolved in a timely manner. Some examples of processes are new account set up, account maintenance, account reconciliation, generation of client reports, and daily integration of key systems
Use creative thinking, technology, sound judgement, analytical, and problem solving skills/knowledge to resolve issues escalated by Operations Associates or internal stakeholders
Continually evaluate the operating environment to identify opportunities to improvement business processes
Work with senior management to proactively identify and prioritize technology and key initiatives to further enhance our technology solutions, implement process improvements, and strengthen the control environment
Builds relationships and communicates with internal clients, stakeholders, and key vendors
Manages expectations for multiple projects including monitoring of key milestones, escalation/resolution of issues, influencing outcome of initiatives, and provide expert opinion on related matters
1-3 years management/supervisory experience either in the FINANCIAL SERVICES industry and/or in a formal service environment such as shared services or call center is required
Proven aptitude for technology. The ability to quickly learn automation, scripting, system workflows, and other advanced techniques is required
Demonstrated passion for providing client-centric solutions
Proven ability to be responsive to changing business needs, manage and prioritize concurrent projects, and handle ambiguity
Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics. Must be a self-starter
Excellent verbal and written communication skills to influence, build consensus and integrate complex information
Recognizes own performance improvement opportunities and strives to develop knowledge and skills
Highly organized, detail-oriented, creative thinker with strong analytical and problem-solving skills
Demonstrated ability to apply knowledge across complex business areas and manage projects in a cross functional environment
Demonstrated ability to anticipate future business consequences and trends
Advanced Excel skills required. Experience with Excel VBA, is a plus
Experience with Salesforce or similar CRM, especially in workflow and administrative functions, is a plus
Experience with portfolio management software such as Orion Advisor Services, Tamarac, Envestnet, Portfolio Center, Advent APX / Axys, BlackDiamond, or other similar products is a plus
Experience with custodians such as Fidelity Investments, Schwab, or TD Ameritrade, is a plus
Experience with Business Intelligence tools, such as Tableau, is a plus
Experience in writing and understanding SQL queries or other advanced reporting or data technologies, is a plus

Service Depot Operations Manager Resume Examples & Samples

Repair, Refurbishment and Disposal of Electronic equipment
Ability to determine best course of action based on value judgments
Ability to motivate people and drive a team toward stated goals
Understands electronic equipment down to the component level, along with the component value
Knowledge of safe, environmentally clean, disposal methods
Understands how to maximize yield and profitability of disposed assets
Awareness and knowledge of major competitors and potential vendor partners in the disposal market
Awareness and knowledge of Information Security practices and how they affect disposal

Guest Service Manager, Disneytown Operations Resume Examples & Samples

College Degree and above
Operations and Guest service Experience
Trained of TTT (Train The Trainer )and /or EGE ( Exceed Guest Expectation) will be a plus
Trained of emergency response with in-depth understanding or practice
Fair or above oral, written and listening communication level in English
Organization and tracking / ability to multi-task and deliver quality work in short time frames
Strong knowledge of Outlook, Excel, Word and PowerPoint
Above 3 years’ working experience in service role of hospitality or a related industry
Good analytical, interpersonal communication, planning and organizing skill
Work in outdoor environment and shift duty is required
This positon is required to work on holidays, weekends and night shifts
Able to work independently and to make sound decision in the emergency situation
Demonstrated ability to operate in a flexible, fast-paced environment
Ability to reach compromise in a wide variety of situations
Ability to provide direction and coaching for development of direct reports
Public speaking ability
A * level Shanghai Health Certificate with at least 6 months of validity is required for this role

Service Provider Operations Manager Resume Examples & Samples

Weekly analysis and disbursement of customer support entitlement reports
Coordinate any required customer record updates to Insight/Salesforce
Manage Service Provider spend in line with the approved operating plan
Purchase Order and Invoice Management
SAP and Salesforce experience
Has experience working with Excel
Must be self-starter, results driven
Must have good communication skills both verbal and written
Bachelor’s degree or relevant work experience

Operations & Service Management Manager Resume Examples & Samples

Be responsible for executing Information services projects either as a subject matter expert or lead, depending on the structure of projects
Support Bancassurance partners in the resolution of technical issues that may arise with the Bancassurance sales technology through
Bachelor’s degree or Diploma in Information technology
3 – 5 year experience in IT Service/Infrastructure support or projects
Experience and willingness to work in a highly regulated Information services environment in a Financial Institution (Insurance)
Strong technical knowledge in the various components of Information Service infrastructure or operations
Good communication and writing ability is a must
Ability to link technology with business to provide business capabilities
A self-starter who is willing to use past experiences to learn about new areas
Good influencing and negotiation skills
ITIL certifications or training would be an advantage

Ssio Service Transition & Operations Manager Resume Examples & Samples

1) Perform service transition of developmental capabilities to operations and sustainment to include
Development of standard operating procedures (SOPs)
Development of transition plans and processes
Development and management of acceptance testing and corresponding procedures for new capabilities
2) Establishment and management of a Network Operating Center (NOC) supporting 2000-5000 end users, to include the following functions
Oversee, monitor, and perform user account provisioning & workflow
Oversee, monitor, and perform client node provisioning & workflow
Organize, plan, and perform the delivery of virtualized desktop (VDI) environment
Plan, deliver, track, and install thin clients in the National Capital Region (NCR)
Plan, track, and install network based peripherals (printer, scanners, etc.) in the NCR
Lead, plan, organize, oversee, and conduct all network, server, and infrastructure system monitoring utilizing the products Solarwinds, Splunk, and other recommended industry best practices and tools
Track, monitor, and schedule COTS and GOTS upgrades
Manage system Communication Security (COMSEC) components, processes & keying
Development, monitoring, and execution of Service Level Agreements (SLAs)
3) Establishment and management of a Service Desk supporting 2000-5000 end users to include the following functions
Handle Service Desk phone calls from 0600 to 1800 for both commercial and secure lines
Answer questions and resolve issues submitted by, phone call, email, and help request forms
Create, track and manage all Service Desk tickets using tools such as JIRA and JIRA Service Desk
Develop, manage, and deliver service desk metrics
Develop and manage ticket escalation procedures
Monitor system components for utilization and outages
Perform user account management
Perform tier 1 system application and administration
Create and deliver new user training via the development of wiki’s, PowerPoints, and knowledge management systems
Create and manage a user knowledge base for training and system help
4) Conduct customer outreach activities for system improvement feedback
5) Capture, format, organize and present system utilization & performance metrics
10-15 years of directly related experience in network analysis and design

Service Provider Operations Manager Resume Examples & Samples

Review opportunities for regional and global service provider contracts and services to gain economies of scale and cost reductions
Develop close working relationships with GWS' strategic suppliers
Hold suppliers accountable with performance review routines and contract compliance controls
Identify opportunities to optimize supplier base, re-bid services, terminate contracts, etc
Ensure supplier delivery remains in line with current GWS needs
Manage strategic supplier issues
Supplier management and performance management experience
Expertise in service provider contracts, compliance, and negotiations
Broad, cross-functional corporate real estate experience; end user and service provider experience is a plus
Solid financial knowledge
Ability to manage and resolve issues
Data-driven, outcome-based mindset
High degree of integrity
SCM certification

Service Business Operations Manager Resume Examples & Samples

Responsible for One GEHC service P&L in his/her region
With Service Delivery team and Service Sales & Marketing, drive and develop operational and financial growth initiatives and targets, cost control measures and process improvements
Ensures data quality in the different Service management tools (Installed Base, Contracts, Warranty)
With the Customer Issue Escalation Process team, define and drive overall customer satisfaction indicators and levels
Manage and develop Region Business Operations team
Drives productivity projects
Provides business reporting
Insure timely dispatch closure
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Bachelor’s degree in business or related field of study with a minimum of 7 years experience in an operations leadership role
Proven leadership skills including the ability to motivate cross functional teams to achieve business goals
Strong business acumen, including a strong financial backgroundExcellent verbal, written, and communication skills
Ability to monitor and manages critical path elements of consolidated projects
Exceptional skills as a change agent and process oriented individual
Experience effectively managing team members

IT Service Management & Operations Manager Resume Examples & Samples

Proficient and experienced in ITSM and IT support systems and processes
Proficient and experienced in ITIL theory and use, including Incident, problem and change management
Proficient and experience with SLAs, OLAs, RCAs, CRs
Proficient with documenting processes and procedures
Familiarity with Microsoft Technology infrastructure environments
Experience with ServiceNow
Experience designing relationship management in CMDBs
Experience with implementing operational workflows
Excellent attention to detail and pride in your work
Can follow directions independently and report on status as requested
Able to adapt and learn new skills in a growing and dynamic environment

Service Team Manager Operations Resume Examples & Samples

Plan, schedule, supervise, and control service jobs
Read and interpret P & L's, General Ledger, Job Profitability and Open Job Detail reports
Maintain outright sales and advanced service charge recovery margins
Minimum 3-5 years experience, conducting repairs, inspections and construction of Tyco Integrated Security or comparable services

Service Introduction Operations Manager Resume Examples & Samples

Drive Service Introduction planning and decision making processes in line with organisational time lines. Provide secretariat services for relevant governance forums e.g. Service Readiness Board. Schedules, distributes agenda, minutes, distributes decision log, tracks actions and escalations
Create and maintain high quality Service Introduction process artefacts (e.g. process design documentation, templates, guidelines)
Manage the service improvement roadmap and ensure process artefacts are regularly reviewed, audited and subject to continual improvement to remain fit for purpose. Document and communicate changes to Service Introduction process, tools and templates
Provide management information and decision support
This role requires extensive experience in service introduction planning, ideally gained within an enterprise scale environment
Solid experience creating high quality service process artefacts / process design documentation
Solid experience with ServiceNow or a similar solution will be beneficial
A strong understanding of ITIL principals will be key

Operations & Service Manager Resume Examples & Samples

Ability to effectively delegate responsibility and supervise work activities of others
Plumbing and Piping knowledge a plus
Familiarity with industry and/or construction helpful
Familiar Working understanding of all duties and responsibilities of dispatch and service

Service Manager PP Operations Resume Examples & Samples

Added Advantage: Certification on People Management, Accounts Payable Certification, PMP/Prince 2 Certification, Operation / Business Excellence, MS Office Automation & ORACLE / SAP & Workflow – Conceptual and or Working
At least 8-10 years of Financial services experience in a captive shared service center or third party environment
Strong understanding of “End to End Accounts Payable” and “Supplier Management” Operations
Ensure all required parameters for achievement of Service Levels are compiled
Client interaction as and when required; Ability to incorporate feedback into the system
Periodically operating reviews through established governance mechanism with an ability to think on all four pillars of operations (People, Process, Client and Compliance)
Ensure implementation of quality system and maintain quality/ system procedures to run surprise free operations
Performance appraisal of team members and counseling for performance and capability building in conformance with goals, career progression for all personnel and succession planning for all critical resources
Drive process improvements ideas and projects for cost effective operations, with minimum risk exposure
Is able to execute plans and strategies, once made and proactive reporting of the same
Understanding how the organization works and getting things done through formal and informal channels
Intelligent Risk Taking ability - is willing to take calculated risks where necessary
A system for the management or rearrangement of the activities in a project schedule to improve the

Senior Business Operations Manager IT Service Management Business Unit Resume Examples & Samples

Work with a tight-knit team of talented product and customer experience managers to craft internal processes, streamline communications and drive programs
Work cross-functionally to drive and oversee sales, partner and customer programs
Work with customer experience team to support customer and partner facing initiatives
BU focal point for Partner, Support and Services teams to evolve ITSM initiatives
Collaborate with Marketing and Enablement teams to ensure timely delivery of relevant high quality material
Drive cross- functional alignment and define hand-offs between internal teams
Be the focal point in all ongoing customer and partner program efforts
Become intimately familiar with current systems and gather and maintain all critical metrics and analytics in partnership with other peers in business operations
Act as the primary point of contact for BU operations, drive internal meetings with various stakeholders and follow up on actions
Interface with other business units to create tighter alignment across business operations role at ServiceNow
Provide recommendations to build or improve processes, tools and systems
Gather and define requirements to align and support Express and Enterprise go-to market strategies as well as customer adoption and engagement efforts
Work with Legal on any contractual needs on behalf of the business unit
Participate in deliverables that have direct impact on business unit’s performance and scalability
5+ years of experience in cross-functional program management
5+ years of experience in sales, customer or partner program management
Proven track record in driving strategic initiatives and evolving them over time with clear business impact
Highly experienced driving system implementations and enhancements
Exceptional management and collaboration skills within cross-functional teams
Exceptional verbal, analytical and problem solving skills
Experience building and fine-tuning customer and partner centric programs

At our Site Sunderland Service & Warranty Operations Manager Resume Examples & Samples

Scheduling of maintenance, overhauls and repairs at the Gatwick workshop
Supervision of service engineering team, both mobile and based at the Gatwick workshop
Stock control at Gatwick workshop and site storage facilities
Liaison with experienced UK based service sales department
Liaison with mainland Europe based technical departments where required to arrange training and support for UK operations
Feedback of warranty and service field reports to mainland Europe based central Quality Assurance department
Liaison with customers to schedule maintenance, repairs and site visits
Liaison with mainland Europe based central service department

Service Account Manager Payer Operations Resume Examples & Samples

Manages Client relationships of increasing size and complexity for both internal and external clients
Consistently achieves and exceeds quality metrics expectations as set by client
Provides invoicing and reporting for assigned clients
Has knowledge of workflow management across the CoE organization (AWA, Suspense,
Research, PRA, Client AR, Open Credits)
Has access to multiple client systems and is able to efficiently navigate
Advanced level of claims writing fundamentals
Mentoring/Training new hires and JG 24 associates
Handled special projects from clients as assigned
Identifies cross client process improvements through assigned client base
Conducts business analysis for assigned clients
Responsible for workflow across multiple lines of businesses
Understands claims adjudication from an end to end perspective
Provides trend analysis for assigned client base
Client system access review

Service Management Operations Manager Resume Examples & Samples

12 years of experience in managing a team responsible for IT service management and infrastructure support, which at least six years must be specialized. Specialized experience includes: project development from inception to deployment, expertise in the management and control of funds and resources, and demonstrated capability in managing multi-task contracts and/or subcontracts of various types and complexity
At least 6 years of experience in operations management to include call center operations, field tech management and dispatch and infrastructure support services
Knowledge use of PMI and ITIL methodology
Proven experience in implementing large Windows 10 migrations preferred
Ability to successfully manage multiple projects simultaneously of various sizes and scope
Ability to work with product vendors, clients, and organizational counterparts to ensure cost–effective, affordable, and high quality solutions
Ability to introduce innovation through proof of concepts and white paper
Education/Certifications Required
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline
Windows 10 Certification and Microsoft Certified Professional (MCP) or Microsoft Certified Technical Specialist (MCTS)
Project Management Institute Certification such as PMP
ITIL V3 Foundation Certification
Additional Skills and Experience Desired
Experience as a Business Analyst
ITIL Master Certification a plus
Experience in writing company policies for HIPAA, FSMA, SOX, IEEE, or SAS certifications a plus
Inventory management skills
Experience in a state or local government is a plus
New business development experience
Our Consultants enjoy the flexibility and autonomy to choose the client projects that interest them, while continuing to build professional relationships within our global community of Consultant and business professionals. We offer a comprehensive compensation and benefits package including health and life insurance, a 401(k) savings plan which includes a discretionary company match, employee stock purchase plan, paid personal time off program, professional development and certification courses

Operations Manager, Alexa Voice Service Resume Examples & Samples

Bachelor’s degree required with 7+ years of overall work experience
Program Management or Operations background
Business process operations experience including process improvement and cross-functional implementation
Experience working in and leading teams
Strong process definition and optimization skills; proven ability to define effective, efficient, and massively scalable processes
Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience
Proven ability to lead cross-functional teams through influence versus direct management

Service Account Manager Payer Operations Resume Examples & Samples

Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
Quickly and accurately identify and assess customer issues and resolve the issues real-time
Investigate claim and / or customer service issues as identified and communicate resolution to customers
Provide feedback to team members regarding improvement opportunities
Provide expertise and customer service support to members, customers, and / or providers
Quickly establish rapport relating to the customer in a polite, positive and courteous manner
Project patience, empathy, caring, and sincerity in voice tone and words
Express thoughts and information clearly and succinctly
Handle irate callers in a manner that defuses their emotion
Achieve quality and efficiency objectives
Maintain proficiency in all technical applications (technical skills and system knowledge)
Comply with all current policies, procedures and workflows
Coordinates the customer service and / or quality functions for Payer Clients within their assigned book of business
Manages Client relationships for both internal and external clients
Workflow management for accounts payable and receivable
Extensive work experience, possibly in multiple functions
3+ years of Customer Service experience in a healthcare setting
1+ years of experience managing client relationships
1+ years of claims experience using UBS EOBS
Knowledge of Medical Terminology
Experience with Citrix; Powerterm, and Attachmate
Experience using strong analytical skills

Manager Enterprise Service Management & Operations Resume Examples & Samples

Developing and operating with a collaborative approach with primary provider (Accenture) to ensure recognition and delivery of the business case of application Right sourcing
Providing direction and influence within EUX and across the IS&T operational environment to ensure that the service being delivered meets the requirements of the Rio Tinto operations
Influencing within a matrix structure to recommend solutions, improvements and best practices that drive and deliver a positive business outcome
Identifying and executing opportunities for improvement in cost and service through innovation, self-service concepts and industry best practice
Verifying service operations against stated Service Level Agreements and Operational Level Agreements for ESM & SD services
Providing reporting on service delivery and operations to business according to standard IS&T governance framework
Degree or higher in IT or related degree
Minimum 8-10 years of experience in IT industry
Demonstrable experience in Leading and developing high performance global and remote teams, capable of delivering 24x7 support to global organisation
Strong experience in the management and strategy development of Service Desk operations
Managing a ESM within a complex technical environment through a matrix organisation through direct control and influence
Strong Change Management skills and ability to translate business requirements/ needs to operational delivery
Strong understanding and recognition of the End User Experience approach and methodologies
Applying and implementing continuous improvement methodologies

Aarp Operations Service Manager Resume Examples & Samples

Leading & managing a unit of Support Services Operations staff team in a dynamic, fast paced production environment
Facilitate a high performance culture by aligning individual goals, differentiating performance through evaluation and recognition, and managing performance improvement issues swiftly and appropriately
Meeting and exceeding service measurements, quality standards and customer service expectations
Effectively supporting and driving operational results and leading the team through changes and new initiatives through effective coaching and communication
Inspire and motivate processing team members to achieve optimal performance and provide coaching skill development to meet required performance expectations for both phone and non-phone transactions
Develop & employ strategies to address staff retention, turnover and engagement
Align and manage resources to achieve excellent quality and metric results while maintaining financial discipline
Work collaboratively with other departments to help the organization achieve and maintain superior performance and continuous process improvement
Act as a Performance enabler by remaining positive, motivating and removing obstacles for staff
Develop and implement improvements such as cross training efforts while managing change initiatives with Process Optimization projects and supporting the Future State model for Consumer Operations
Continuously look for efficiencies by streamlining processes and performing metric timings on paper transactions
Driving employee engagement throughout the team and organization
Minimum of two years coaching, mentoring, supervisory or management experience
Bachelor's degree or equivalent management experience required
Proven strong leadership, performance management and coaching skills to build a high performing team while defining clear accountabilities and expectations
Actively demonstrates the behaviors which underscore our organizational values and promotes engagement: integrity, teamwork, financial discipline, winning spirit, diversity, and inclusion, and customer focus; hold accountable for same
Good organizational, time management, delegation and decision making skills
Influencing and effective change management skills
Excellent Interpersonal, communications (written & verbal) and strong relationship building skills
Results-oriented, drives accountability to all levels of the organization
Strong planning and execution capabilities
Solid critical thinking and proven track record of delivering excellent results
Ability to manage diverse work teams through inclusive management and demonstrated behaviors for positive employee engagement
Hours: Standard working hours 12:30 pm- 9:00pm, based on business needs flexibility may be needed to work 8:00 a.m. - 4:30 p.m.on occasion. Required to work occasional weekend

Operations Manager Know Your Client Remediation Service Resume Examples & Samples

End to end operational management of KYC remediation Service delivery
Definition and measurement of Key Performance and Risk indicators to measure service performance and ensure our strategic volume and quality targets are met
Implementation of operational improvement plans to meet all targets where needed to maximise efficient and internal client satisfaction. This will involve partnering with key internal partners, such as Business Line Client Outreach teams and Anti Financial Crime teams, to assist the implementation of process changes or other levers to improve overall quality and efficiency
Where applicable, provide appropriate formal governance of internal and external service provision
Act as delegate Service Relationship Owner for the purposes of Vendor Risk Management (VRM) and ensure all VRM requirements are met
Strong leadership skills, able to positively influence others to achieve results and communicate in an effective and timely manner
Experience in outsourced service management, or contract management; alternatively experience managing service operations
Experience in managing teams and process transfer between teams/locations
Ability to plan and organise in a highly reactive environment: Determine strategies, set goals and priorities, create and implement actions plans, develop and monitor progress to schedules
Very strong analytical capability to assess problems, identify causes, generate possible solutions, and make recommendations and/or resolve the problem
Comfortable in reactive urgent situations but able to implement systemic interventions to drive towards planned and proactive future state
Ability to assess situations, urgency, risks. A team player mentality, working cooperatively and effectively with others to set goals, resolving problems and making decisions
Experience and ability to work in international virtual teams within a matrixed organization

Installation & Service Team & Operations Manager Resume Examples & Samples

Plan, schedule, supervise and control installations
Manage and direct all office clerical workers who perform administrative and clerical duties
Read and interpret P%L's, General Ledger, Job Profitability and Open Job Detail reports
Manage office infrastructure (building, facilities repairs and maintenance, phone systems, printers, fax, pagers etc.)
Confirm all equipment procurement for installations
Prepare progress reports, expense reports and other related documents
Manage incoming customer inquiries and resolve complaints within district
Evaluate system performance and effectiveness to maintain and minimize equipment malfunctions
Evaluate system performance for cost savings and product improvement
Maintain technical knowledge of current standards and new developments
Manage Branch "Dispute Management System" activities
Administer the Fleet Program. Ensure vehicle availability and monitor expenses
Keep associates and customers informed of any industry changes
Research and maintain technical knowledge to inform associates and customers of current standards and new developments
Develop work force size to efficiently accommodate subscriber-related workloads
Actively participate in Branch Management meetings
Administer Company's safety programs
Assist Regional HR Team with the roll-out and administration of HR initiatives and programs
Assist Area Manager with annual budget preparation, long-range planning and monthly forecasts
As part of the Operations Team, maintains the integrity of supply chain functions by training others on the required inputs and outputs of the supply chain process
Resolve escalated problems related to the warehouse, equipment and/or supply inventory
Associate degree in Business Administration or equivalent 2-year electronic trade school training
Minimum 3-5 years of business experience with a diverse background in Operations/Administration
Experience conducting repairs, inspections of ADT equipment
Experience with electrical/electronic equipment installation with demonstrated mechanical aptitude
2 to 3 years of supervisory experience