Manager Business Process Resume Samples

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AW
A Wilderman
Angeline
Wilderman
10520 Vaughn Courts
San Francisco
CA
10520 Vaughn Courts
San Francisco
CA
Experience Experience
04/2016 – present
Houston, TX
Manager, Business Process Management
Manager, Business Process Management
04/2016 – present
Houston, TX
Manager, Business Process Management
04/2016 – present
  • Participate in activities related to the Gen 3 program, including the configuration, data management, and billing process/data standardization
  • Drive process improvements across the Product Group and within the DS functions
  • Own and drive the training process to ensure the operations team fully understands and follows the workflow
  • Provide direction (from a business perspective) and management for the planning, designing, installation, modification, and operation of heterogeneous and dynamic enterprise systems (PLM, ERP, easyQC, etc.)
  • Work hand-in-hand with the Driveline-Systems PLM project and support the ongoing implementation of the modules for Change Management and Document Management as well as the development of the PLM Quote module
  • Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, and solution recommendations
  • Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal
08/2011 – 01/2016
Dallas, TX
Manager, Business Process
Manager, Business Process
08/2011 – 01/2016
Dallas, TX
Manager, Business Process
08/2011 – 01/2016
  • Supports internal/external audit efforts related to Supply Chain Management
  • Maintenance Technicians
  • System; applications)
  • Maintain a clean office environment including kitchen clean up
  • Coordinate all travel through the Columbus Travel Coordinator
  • Proofread all documents for punctuation accuracy and consistency as well as the correct positioning of any graphics or photographs
  • Recognize where processes can be improved and take the initiative for improvement
09/2008 – 04/2011
Chicago, IL
Manager Business Process
Manager Business Process
09/2008 – 04/2011
Chicago, IL
Manager Business Process
09/2008 – 04/2011
  • Partnering with business operations to develop and monitor supporting business processes and controls to detect and prevent quality issues
  • Develop a robust deployment plan
  • Manages daily operations for the Operations Program Office
  • Understand all deferrals and have manual workaround defined
  • Ongoing coaching and development of direct reports
  • Partner with business operations to create urgency around business process controls to detect and prevent quality issues
  • Manage stakeholder expectations, coordinating multiple project manager's internal partners working within a program or portfolio
Education Education
Bachelor’s Degree in Math
Ball State University
Bachelor’s Degree in Math
Skills Skills
  • Comfortable with trial and error
  • Strong organizational skills
  • Ability to lead and train a team
  • Create contingency plans where applicable
  • Develop a robust deployment plan
  • Understand all deferrals and have manual workaround defined
  • Provide training and learning solutions
  • Review current processes, efficiencies and adjust as we learn more
  • Test / innovate different operating models to make sure the team can work accurately and efficiently
  • Make sure we have SOPs, process flows for all activities
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1

Senior Manager Business Process & Orchestration Resume Examples & Samples

  • Build design and operate and effective organization to manage the operations of infrastructure security for the firm
  • Develop and operate processes to manage currency and efficiency of security technologies within the organization
  • Ensure security configurations within the technology environments are current and aligned to policies and standards
  • Ensure accurate reporting of both state of health and security posture for infrastructure assets, and facilitate escalation where required
  • Ensure Patch mgmt. is aligned to existing standards , and associated KRI reporting
  • Drive investment recommendations around process and tool enhancements
2

Manager, Business Process Analysis Resume Examples & Samples

  • Identify and assess transformation opportunities that align with WB business objectives, and determine cost-effective approaches and solutions
  • Work with financial analytics resources to define key assumptions of proposed costs and benefits of initiatives, including business case for changes
  • Identify relevant sources of operational data to support transformation analysis
  • Analyze in-scope processes to identify potential process improvements; prepare required process design documents
  • Identify organizational impacts of transformation opportunities and propose organization design solutions; prepare required organization design documents
  • Prepare materials for workshops and executive presentations, document workshop discussions, and complete and distribute follow-up materials in a timely manner. In some cases, the Manager will lead the workshops
  • Communicate proposed solution approaches to department executives and key stakeholders
  • Lead consulting resources to conduct required analysis and design solutions to transformation initiatives
  • Develop project management deliverables to guide opportunity assessments and approved projects, including project and/or implementation plans, progress reports and scorecards of key financial and operational metrics
  • Track and communicate status of planning projects to supervisors and stakeholders, including risks and mitigations
  • For non-Corporate Projects-initiated projects, assist other departments in planning change efforts and providing competency and/or industry research advisory services
  • Manage planning workstreams autonomously, independently lead and conduct analysis and present written and oral results in a clear and concise manner
  • Research best in class business practices and determine how they could be implemented at WB
  • Conduct regular industry research of relevant operational and financial practices to support proposed transformation solutions and approaches; prepare white paper and/or research summaries
3

Manager, Business Process Analysis Resume Examples & Samples

  • 6-8 years overall work experience in business optimization, preferably at a management level
  • Process and organization design, development, and implementation experience
  • Financial data analytics, management, and presentation experience
  • Media & Entertainment industry experience preferred
  • Process reengineering and organization design and development
  • Financial acumen and business case analysis
  • Ability to independently conduct analysis, document results and present summary of key findings
  • Strong written and oral communications skills essential
  • Microsoft office suite of tools
  • Six Sigma, LEAN, or other process improvement training preferred
  • Available to support special extended hours to support critical periods
  • Must be able to reason through issues and resolve problems and work well under time constraints
  • Must have excellent time management skills to perform in a fast-paced, high pressure, high volume environment
  • Must be a team player and be flexible
  • Must be a motivated, confident self-starter
  • Computer, printer, photocopy machine, fax machine, telephones, 10-key adding machine etc
  • Intermediate Travel, including overseas
4

Senior Manager, Business Process Improvement Resume Examples & Samples

  • Leads the effort in establishing, implementing, developing and controlling best practices for Business Process Improvement throughout the accounting organization
  • Works closely with accounting functions and other cross-functional stakeholders to analyze and streamline processes for maximum effectiveness and efficiency
  • Defines how the scope, goals and deliverables of BPI projects should support business goals, in collaboration with the CAO and CFO
  • Challenges the status quo and identifies opportunities to better align business processes with overall business strategy and evaluates cost/benefit of changes/modifications
  • Assists business unit teams in establishing key process metrics in order to measure process improvement performance against those metrics
  • Demonstrated project management skills and ability to work multiple projects simultaneously (PMI Certification of plus)
  • Strong understanding of accounting processes and cycles highly recommended
  • Strong quantitative and analytical capabilities
  • Appreciation for and successful experience in driving change management
  • Excellent training, presentation and communication skills – both written and oral
  • Excellent understanding of and ability to explain analytical tools and statistics
  • Strong interpersonal skills and the ability to work cross-functionally with other leaders
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Dedicated team player who is flexible and adaptable to change in a fast-paced environment
  • Perceptive, self-starter with excellent problem solving abilities
  • Ability to juggle several projects at once and know how to prioritize deadlines
5

Assistant Manager Business Process & Analyst Resume Examples & Samples

  • To Identify and monitor monthly GCG Credit Ops expenses at product and expense type level
  • Rationalization and identifying potential source of Expense leakage and identify further opportunities if any
  • Arranging and ensuring accurate data for Monthly reporting to local incountry or Region or any other reporting
  • Reporting of accurate provisions during month end to India Fincon
  • Working in coordination with Strategy team towards forecasting expenses and portfolio trend impacting budget for the unit
  • Familiarizing line and support units with Expense trends and tracking performance through monthly dashboards
  • To assist and track Reeng and expense saves on ongoing basis and initiatives of reducing cost
  • Tracking of GL level entries relating to Credit operations and ensuring accurate reporting in Books of accounts for the unit during that particular month
  • Minimum 1 year of experience in Financial sector (required)
  • Fresh CA (preferred)
  • Strong networking and communication skills (required)
  • High on Execution (required)
  • Strong Analytical skills (required)
6

Assistant Manager Business Process Outsourcing Resume Examples & Samples

  • Assists Sr. Manager in ensuring line of business productivity (i.e. sales, service, collections, etc.) goals are achieved in partnership with the BPO Contact Centers
  • Assists in monitoring applicable key financial/revenue goals for BPO performance specific to the line of business
  • Ability to work as part of a team and interact effectively with others
  • Ability to maintain composure in a fast-paced call center environment
  • Excellent understanding of statistics, detailed analysis, and capacity planning
  • Detailed understanding of credit, Sales and Customer Loyalty and retail transaction processing
7

Senior Manager, Business Process Resume Examples & Samples

  • Responsible for managing critical customer facing processes across Customer Operations, with a strong focus on billing and dispute related interactions
  • Understanding the business and working with cross functional teams to
  • University degree in Engineering, Mathematics, or Business administration, or comparable experience
  • Strong problem solving skills – ability to reason logically, looking at issues from multiple perspectives at a micro and macro level
  • Ability to manage competing priorities and deliver results intraday
  • Ability to motivate employees and help to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages employees to excel
  • Demonstrated performance management success with medium to large sized teams
8

Senior Manager, Business Process Resume Examples & Samples

  • Participate in key global programs, assisting in coordination and centralized execution
  • Work with key stakeholders and team leads to identify and develop a perspective on a
  • Develop presentations to help facilitate understanding an buy-in along with summaries
  • Excellent communication and presentation skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management
  • Experience with Change Management and learning-based initiatives. Ability to assimilate information and provide tools to disseminate new concepts, processes or information across a varied base of skills and organizational levels
  • Strong leadership, organizational and analytical and interpersonal skills are required
  • Agile learner – able to quickly assimilate relationships between variables under analysis
  • Team player possessing a strong work ethic
9

Senior Workplace Manager Business Process Resume Examples & Samples

  • Support REW Director, Global Planning and Director Global Site Strategy PMO on all VMware location strategy initiatives
  • Drive the Corporate Headcount-by-Location Forecast Process global site capacity analysis
  • Work with REW geo teams on worldwide process improvements and standardization
  • Work with REW Director, Global Planning to develop and deploy real estate portfolio reports that support effective decision making and that drive value - Create Portfolio and Geo level KPI's and Metrics reporting for details portfolio analysis
  • Support quarterly QBR and Ops reviews for REW and Senior Executive management
  • Owner of annual external benchmarking and detailed rollup
  • Analyze occupancy, vacancy, headcount, churn and other key metrics that create transparency & yield key insights to take action upon (Supply/demand analysis, break even scenario’s, etc.)
  • Owner of REW Portfolio plan of record for pipeline forecasting and modeling
  • Work with REW Finance on real estate transactional deal analysis of REW construction projects including the creation of business cases and financial analysis (e.g. Opex and CapEx impact, Cash Flow Models, NPV, & calculation of relative ratios)
  • Create and maintain executive level reporting for Sr executive staff and Board presentations
  • Drive efficiencies of transactional review process and project tracking
  • Central owner of cross functional collaboration and communication with team SharePoint
  • Project manage initiatives & process improvements working with other Global Planning teams including the central tools and reporting team
  • Direct liaison with Finance on various projects and initiatives
  • Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries
  • Strong analytical, technical, problem-solving and conceptual skills
  • Excellent verbal and written communication skills; ability to communicate information to a variety of groups at different technical skill levels
  • Must thrive in a fast-paced and dynamic environment
  • Desire for career progression within Corporate Real Estate or Finance
  • Self-starter with unquestionable integrity
10

Manager, Business Process Management Resume Examples & Samples

  • Lead the implementation and optimization of cross-functional business processes with a global perspective
  • Drive process improvements across the Product Group and within the DS functions
  • Own and drive the training process to ensure the operations team fully understands and follows the workflow
  • Provide direction (from a business perspective) and management for the planning, designing, installation, modification, and operation of heterogeneous and dynamic enterprise systems (PLM, ERP, easyQC, etc.)
  • Work hand-in-hand with the Driveline-Systems PLM project and support the ongoing implementation of the modules for Change Management and Document Management as well as the development of the PLM Quote module
  • Identify, measure, and drive continuous improvement in key performance indicators
  • Promote a culture of continuous improvement across the organization
  • College degree in the field of business administration, computer science, finance, or information systems
  • Preferably a MBA
  • Demonstrated program management skills, including planning, and controlling processes. Previous experiences with Project Management, Program Management (PMI certification preferred) or Management Consulting, Optional: Basic knowledge in ISO TS 16949 and automotive SPiCE / CMMI
  • Proven capability to manage cross-functional teams in a global environment
  • Demonstrated knowledge of the organization’s core business processes and operations, along with the strategic use of technology to grow a business
  • Ability to communicate up and down the management chain, providing the appropriate level of detail and focus on the right information
  • Ability to understand and communicate/present detailed and advanced business solutions
  • Leader with effective written and verbal communication skills who will drive processes and resolve issues
  • 5-10 years of professional experience, ideally within automotive industry or business management consulting environment
  • Creativity & Innovation: Able to generate creative ideas to solve problems and improve work methods;; independently apply professional expertise in ways that are unique or innovative; collaborate with team members to brainstorm creative approaches; rethink situations to create new opportunities or overcome obstacles
  • Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements; adapt to shifting priorities in response to the needs of internal and external customers; quickly recognize situations/conditions where change is needed; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change
  • Organization & Time Management: Highly organized and able to manage multiple projects and associated tasks successfully
11

Senior Manager Business Process Outsourcing Resume Examples & Samples

  • Defines and develops the overall business and operational strategy of the business process outsourcing area to optimize profitability and client satisfaction as well as meet corporate objectives and goals
  • Works with business development and information technology project team members to identify and respond to large, complex potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure
  • Oversees the development of operational strategy, propositions and metrics for large, complex clients. Oversees contract negotiations in conjunction with business development and application team
  • Forecasts future requirements for delivery resources for large contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications
  • Oversees the design and development of procedures, practices, documentation for disaster recovery and problem control
  • Reviews existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process
  • Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
  • Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis
  • Master's degree or equivalent combination of education and experience
  • Master's degree in business administration, information technology, computer technology or related field preferred
  • Twelve or more years of business process outsourcing, consulting, or systems implementation experience
  • Nine or more years of supervisory or management experience included
  • Strong analytical and business process development skills
  • Strong negotiation skills
12

Senior Manager, Business Process Resume Examples & Samples

  • Identify issues/gaps and partner with appropriate teams to resolve
  • Optimize current blueprints/processes to improve customer experience
  • Create new processes to manage the agent/customer interaction
  • Track all changes and measure improvements resulting from recommendations implemented
  • Partnering with Projects to assess impacts of any change introduced to ensure processes updated and proper change management followed
  • Analyze blueprint and BI data to quantify gaps / opportunities and make appropriate recommendations to drive process improvements
  • Drive strategy and implementation for Blueprints evolution within mobility care groups
  • University degree in Mathematics, Engineering, Business administration, or other related disciplines
  • 5 years experience in comparable roles – process management / improvement, consulting, and/or business management
  • Exceptional problem solving skills – ability to reason logically, looking at issues from multiple perspectives at a micro and macro level
  • Experience in Microsoft Office applications, mainly in Excel and PowerPoint
13

Manager Business Process Improvement Resume Examples & Samples

  • Composes and maintains compelling business cases and project charters for business stakeholders that identify all the major components of the BPM program, including the vision roadmap, financial economics, and related benefits. Builds an effective relationship network of stakeholders and resources within the organization for project buy-in and sustainment
  • Delivers process discovery for sufficient understanding of the current state baseline. This may involve: Process flows & narratives, interviews and facilitation, common process structures, roles & responsibilities, policies & procedures, key performance indicators, baseline walkthrough, applications & integrations
  • Extends the baseline discovery and incorporates the appropriate perspective for business analysis, which may involve: Comparable benchmarking, baseline measurements, gap analysis, qualitative & quantitative metrics, costing model, business requirements, conclusion / recommendation, possible solutions, and future state design
  • Train and coach Green Belts on the application of the DMAIC methodology and Six Sigma Lean tools
  • Certifications: Relevant Professional certifications from recognized business associations (Lean Six Sigma Black Belt, PMP, etc.) are preferred
  • Minimum of 5 years’ experience with process improvement disciplines including BPM, Knowledge Management or Business Intelligence, and Project Management
  • Minimum 5 years’ experience in organization change & process management methods
  • Familiar with BPMN, use cases, UML and other methods to documenting business processes
  • Education: Bachelors (or Advanced) degree/equivalent in Business or Information Systems, or quantitative discipline
  • Ideal candidate possesses 5 plus years’ experience working w/ Information Technology w/ at least the broad understanding of Application Integration & Software Development, Databases. Direct experience w/ the delivery of projects that will be automated through a BPM Suite (Appian, Pega, etc)
14

Manager, Business Process Operations Resume Examples & Samples

  • Accountable for defining future state best-in-class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing, and ordering service
  • Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence
  • Develops and defines methods and procedures for end user to address deploying technology and operational process changes
  • Manages daily testing status and defect tracking
  • Escalates project issues and risks as appropriate
15

Associate Manager Business Process Outsourcing Resume Examples & Samples

  • Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, provides assistance in pre-sale inquiries and assists in client evaluation
  • Analyzes business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions
  • Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules
  • Identifies additional product/services opportunities in client organization and follows up with business development team
  • Experience working with application delivery, management structures and reporting procedures
  • Analytical and business process development skills
  • Human relations skills to select, develop, mentor, discipline and reward employees
  • Ability to develop and apply business and management consulting applications and services
16

Senior Manager, Business Process Management Resume Examples & Samples

  • Analyze processes within the order to cash
  • Identify critical players and information at each level of the process
  • Understand and represent impacts of policies on the process and customer outcomes
  • Defines quality gates to ensure product and platform readiness is in line with deployment and integration milestones
  • Escalates process issues and risks as appropriate
17

Manager Business Process Outsourcing Resume Examples & Samples

  • Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure
  • Develops operational strategies, propositions and metrics for complex, medium to large clients. Leads contract negotiations in conjunction with business development and application team
  • Forecasts future requirements for delivery resources for contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications
  • Develops and manages implementation plans, budgets and work schedules; manages scope and staffing needs. Resolves escalated issues and conflicts; continually re-evaluates and manages priorities
  • Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process. Maintains currency with industry trends and forecasts
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary
  • Five or more years of supervisory/management experience included
  • Strong human relations skills to select, develop, mentor, discipline and reward employees
  • Ability to strategically assess clients' business, identify improvement opportunities and convey understanding to client
18

Manager Business Process Outsourcing Resume Examples & Samples

  • Policy holder services manager for the East Hartford office
  • Interacts as service delivery manager with BPS clients served by the East Hartford office
  • Acts as site manager for the East Hartford BPS office, coordinating with the different areas for site management subjects
  • At least 5 years of life insurance and policy administration experience
  • Strong client orientation
  • Knowledge of Customer Service and Event driven processes
19

Manager, Business Process Resume Examples & Samples

  • Greet visitor with a positive and professional approach
  • Research, plan and prepare for catering options for various client meetings
  • Maintain office calendar
  • Maintain a clean office environment including kitchen clean up
  • Coordinate all travel through the Columbus Travel Coordinator
  • Using PowerPoint and/or Key Note to compile presentations and proposal documents as required for business development initiatives
  • Works with various team members to compile appropriate information for business development pitches and presentations insuring all documents meet our brand guidelines
  • Proofread all documents for punctuation accuracy and consistency as well as the correct positioning of any graphics or photographs
  • Acquire a thorough understanding of our company’s services and tools available to assist in the business development process
  • Recognize where processes can be improved and take the initiative for improvement
  • Collaborate with various members of the team accomplishing tasks from moderate to high-level complexity and scope
  • Must be able to perform at a professional level in a fast paced environment with the grace and willingness to change direction when circumstances demand
  • Actively organize and maintain library and presentation archive
  • Ensure that all deadlines are met
  • Assistant as need with the coordinate special projects as required, including mass mail projects, annual sales meeting, local and national event and public relations activities
  • Bachelor's degree. English major would be a plus
  • Must have previous administrative support experience
  • Proficiency in Microsoft office applications (Word, Excel, and Outlook)
  • Keynote experience is a plus
  • Must exude professional grace under pressure
  • Must have the ability to manage tight deadlines as required
  • Strong organization and project management skills
  • Demonstrated ability to maintain required performance level in a fast-paced environment with changing priorities and deadlines
  • Must have exceptional standards for quality and a strong attention to detail
  • Must be able to work autonomously, as well as within a team
20

Manager, Business Process Improvement Resume Examples & Samples

  • Provide strategic direction and expertise in process improvement methodologies that enhance the quality of decision making and timely project delivery
  • Analyze business processes and work collaboratively with stakeholders on improvement plans; serve as an advocate for best practices
  • Train and mentor groups on the tools, processes, approaches and change management needed to implement improvements; facilitate meetings in-person or in a virtual environment
  • Lead/coach staff members to ensure a structured and collaborative approach to process improvement is maintained
  • Document and deliver reports to management and stakeholders on improvement strategies and results
  • Five years of experience in process improvement or related work that include defining and managing best practices
  • Broad experience managing project life cycles, developing project plans, allocating resources and budgets
  • Relationship building and interpersonal skills to work collaboratively with stakeholders and staff
  • Analytical, problem-solving and decision-making skills to define and deliver best practices and improvement strategies
  • Communication and presentation skills to prepare reports and facilitate meetings with all levels of the organization
  • Leadership and coaching skills to teach and mentor staff and stakeholders
  • Proficiency in MS Office (Word, Excel, PowerPoint, Visio)
  • Experience in the insurance/financial services industry
21

Manager, Business Process Mgmt Resume Examples & Samples

  • Participate in governance activities over pricing compliance for Government-sponsored funding programs such as E-Rate
  • Foster a collaborative business partnership with key stakeholders including Directors and Executives in Sales, Finance, Tax, Product Marketing and Finance. Raise awareness of compliance programs and integrate Stakeholder feedback into future program enhancements
  • Produce and present high-quality executive reporting and dashboards to demonstrate programs' effectiveness
  • Support overall coordination for projects across the POR that impact compliance issues, ensuring that key requirements are capture and reflected in projects and system developments both upstream and downstream of Enterprise billing operations
  • Pursue continuous professional development through training, certifications and education
  • Demonstrate high quality oral and written communication. Deal regularly with all levels of Company management. Keep Comcast Business leadership informed of status and important issues as they arise
  • Foster a collaborative business partnership with key executives and other senior management to build long term relationships. Maintain a continuous presence with business partners in governance and steering discussions in order to understand business strategies, challenges, and risks
  • Implements periodic enhancements to compliance systems as business requirements and business needs change
  • Manage the operation and maintenance of compliance applications, databases and interfaces to ensure reliable performance and availability to the user base
  • Supports UAT readiness through the management of the market Readiness checklist. Creates UAT test plan, test cases, and scripts
  • Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for on-site UAT and live trials, maintains the defect and issues log, and conducts daily defect reviews
22

Manager Business Process Improvement Resume Examples & Samples

  • Responsible for continuous business process improvement utilizing technology in the FP&A community
  • Liaison between Finance and Information Technology for finance system launches, upgrades and enhancements
  • Responsible for developing and presenting reporting enhancement proposals to management
  • Automate Retail Analytics reporting utilizing Microstrategy and Portals for Finance and the wholesale business
  • Functions as the super user for Global Insight developing Finance Dashboard metrics
  • Build financial reports for established divisional metrics; manage and maintain reporting
  • Furnish, revise and update finance system reports to be more useful and efficient, for both internal and external use
  • Support and manage ad hoc analyses and special projects as needed
  • BA/BS degree in business, MBA a plus
  • Five years + information technology and/or finance experience
  • Wholesale apparel experience in an operational and/or business process role a plus
  • Systems experience with SAP, Hyperion, Essbase, Global Insight/Microstrategy a plus
  • Ability to develop professional relationships with non-financial executives at varying levels within the business
  • Propensity to work independently
  • Strong communication and presentation skills required
  • Experience in high paced work environment
  • High competency level in Microsoft applications
23

Manager, Business Process Resume Examples & Samples

  • Management Responsibilities for the following Support Personnel
  • Jones Lang LaSalle – Operations Managers
  • Jones Lang LaSalle – Maintenance Technicians
  • Jones Lang LaSalle – Mobile Equipment Technicians
  • General Housekeeping Personnel
  • Industrial Cleaning & Water Blasting Personnel
  • Multiple Union Labor Groups
24

Manager, Business Process Management Resume Examples & Samples

  • Bachelor's Degree in Finance, Accounting or Information Systems preferred
  • CPA preferred. Public or private accounting experience preferred
  • Minimum of 6 years progressively increasing responsibilities
  • Minimum 2 years of experience in an audit, accounting or business controls environment
  • Experience with large-scale system developments or business process transformations preferred
  • Strong analytical and critical thinking skills with 2+ years of experience in analyzing data in support of issue identification and resolution
  • Proven ability to develop strong working relationships
  • Strong planning and organization skills with proven ability to manage workstreams and lead the work of virtual teams
  • Able to manage virtual teams ranging in size from 4 -6
  • Strong PC skills and proficiency with Microsoft Suite
  • Approximately 10-20% travel (within the US)
25

Manager, Business Process Management Resume Examples & Samples

  • Works with the business to determine how core data elements in the new system should be structured
  • Interfaces with IT to determine MDM strategy between new system and surviving legacy systems
  • Creates data governance standards and processes to ensure consistency post implementation
  • Individual must be data, systems and business savvy. Able to understand business needs and relate that to proper data modeling and system configuration. Preferably has experience with MDM, data warehousing, business process and/or systems integration
  • Prepares and communicates daily testing status and defect reports
  • Initiates metrics baseline and ongoing collection process in region
26

Manager, Business Process Management Resume Examples & Samples

  • Act as GEN3 systems expert (frontend UI & backend data)
  • Leads project management efforts for data acquisition and report development
  • Collaborates with architects and developers on data acquisition strategy
  • Serves as BDI SME for GEN3 data
  • Collaborates with Master Data Management team in an effort to appropirately structure data for reporting
  • Collaborates with BDI partners to assist with GEN3 data education
27

Manager, Business Process Management Resume Examples & Samples

  • Support the Director, Business Process Management in developing and executing the strategic vision strategic vision for Gen 3 and related Business Services processes
  • Participates in and/or coordinates UAT cycles to ensure that all scenarios are identified, tested and that issues are resolved
  • Participates in Gen 3 launches, ensuring that Business Services issues are resolved and that changes are implemented successfully. Ensure local biller compliance with accounting and other financial policies, and appropriate user/technology controls to adhere to company's SOX program
  • Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for on-site
28

Manager, Business Process Control Resume Examples & Samples

  • Act as a partner to assess, advise and support the business over the implementation of an efficient and effective business processes and control environment at the LEGO Group. Primarily in the Americas, but also collaborating with teams in Denmark, Singapore and Shanghai
  • Drive, support and consult on company policy implementation and trainings
  • Execute end-to-end business process reviews to assess control efficiency and effectiveness and work with our business stakeholders to implement control improvement initiatives
  • Support implementation of global systems, processes and infrastructure with an appreciation for differences in local culture and operating environment
  • Collaborate with a diverse range of stakeholders from sales, marketing, finance, legal, procurement, IT etc
29

Senior Manager, Business Process & Systems Resume Examples & Samples

  • Vision, plan and lead implementation of Tax data solutions including tax data warehouse
  • Interfacing with corporate tax functions and liaising with IT
  • Lead automation initiatives within Tax to increase efficiency and reduce risk
  • Manage external project advisors including Big 4 Accounting firms or other specialists
  • Lead implementation and extension of SABRIX functionality
  • Participate in Anaplan Tax configuration and maintenance
  • Participate in roll out and maintenance of automation of transfer pricing calculations
  • Lead Project Tokyo tax initiatives
  • Be an advocate to IT on behalf of Tax department
30

Manager, Business Process Improvement Resume Examples & Samples

  • Minimum of eight years of experience within Manufacturing or Services industry
  • Minimum of five years management experience
  • Bachelor’s Degree required in Business, Engineering, Quality, Materials, or Operations Management
  • Demonstrated leadership capability and change leader
  • Driven program success individually, through direct reports and by managing indirect reports through influence
  • Exhibit a high level of energy and possesses excellent interpersonal skills
  • Demonstrated understanding of Six-Sigma
  • Proven cross-functional / global leadership, coaching and influence skills
  • Strong business / financial acumen
  • Business experience on a global scale
  • Rockwell Automation will only employ those who are legally authorized to work in the United States for this opening
  • Any offer of employment is conditional upon the successful completion of a background investigation and drug screen
  • Travel ranging 20% per year
  • Holds passion for leading and developing teams
  • Presents updates to senior leadership on progress against goals
  • Drives ethics
31

Manager, Business Process Resume Examples & Samples

  • Plan, perform and implement process improvement initiatives using Lean or Six Sigma methodologies. Diagram and evaluate existing processes
  • Organize, lead and facilitate cross-functional project teams. Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
  • Collect data to identify root cause of problems. Measure performance against process requirements. Align improvement to performance shortfalls
  • Deliver presentations and training courses including measurement, analysis, improvement and control
  • Survey and analyze best practices for techniques and processes
  • Communicate team progress. Perform cost and benefit analyses
  • Develop and lead process improvement projects of moderate complexity within the business unit and complete projects assigned by supervisor and/or business owner
  • Support training of Greenbelts and Yellowbelts for the NRDC/USPP business units
  • Excellent communication and interpersonal skills with ability to promote trust and collaboration
  • Self-motivated, organized and capable of handling multiple responsibilities and projects to successful completion
  • Strong problem solving, analytical and decision making skills
  • Financial acumen: ability to calculate a cost benefit analysis and ROI, and help other Blackbelts and Greenbelts identify financial savings. Must be able to build business case from listening to senior leaders
  • Exceptional business acumen/aptitude
  • Proficiency in Microsoft Office (including Word, Excel, Access, PowerPoint and Visio)
  • Six Sigma certification (Green or Black Belt level) preferred
  • Knowledge of Six Sigma tools and methodologies including DMAIC, Lean, Kaizen, Workout, and DFSS preferred
  • Data analysis and predictive modeling experience highly preferred
  • Proficiency in Minitab
  • Experience as project leader of remote teams preferred
  • Knowledge of the healthcare distribution industry
  • Experience with cross functional projects involving executive level members as well as support staff and line level employees
32

Manager Business Process Resume Examples & Samples

  • Acts as a strategic partner to the Government Front Office teams (Federal and State) and other downstream Operations Program Office partners
  • Manages daily operations for the Operations Program Office
  • Identifies and implements opportunities to build new best practices into the Operations Program Office in order to make a positive impact on the organization
  • Ability to apply critical thinking and effective decision-making skills
  • Lead change management activities
  • Make methodology and adoption recommendations
  • Effectively implement best practice Recommendations
  • Build, sustain, and influence positive internal relationships with key stakeholders
  • Share information and transfer knowledge to senior leaders, coworkers, team members and stakeholders
  • Communicate effectively and positively with team members and stakeholders
  • Disseminate critical information from customers to internal downstream areas and upstream to executive level areas
  • Assess progress and reports status to management and key stakeholders including timelines and milestones, and provide timely communication regarding project status
  • Anticipate risk and develop mitigation plans
  • Lead process improvement activities
  • Bachelor’s degree or comparable work experience
  • 2+ years’ experience business process design and development experience
  • 2+ years’ experience gathering requirements and doing business analysis
  • Project management experience, preferably 5 years or more
  • 2+ years’ experience in the Health Care industry
  • Intermediate proficiency in Word, Excel, PowerPoint
  • Ability to travel at least 25 percent of the time
  • Proposal writing experience
  • 2+ years’ experience reviewing and responding to RFI / RFP proposal processes
  • Familiarity with Optum Operations (preferred for internal candidates)
  • Experience with Federal and State Healthcare programs
  • Ability to set and manage individual goals
  • Open to change and new information
  • Comfortable with ambiguity in a fast-paced organization
  • Ability to understand and navigate effectively through a matrix organization
  • Establishes trust and credibility, follows through on commitments, and takes ownership for team performance
  • Uses logic and best practices to solve complex process issues and evaluate innovative alternative courses of action to make sound, optimal business decisions
  • Actively seeks appropriate sources for answers
  • Develops plans that anticipate short and long-term business demands, meeting deadlines and deliverable target dates
  • Recognizes gaps between current situation and desired outcome and utilizes all resources to obtain information and provide solutions
  • Uses careful listening, tact and candor in all communication
33

Manager Business Process Resume Examples & Samples

  • Develop and manage cross-functional business partner relationships
  • Influencing and driving quality (first pass zero defects and rework remediation) and continuous process improvement priorities and activities by business partners
  • Creating executive level presentations to communicate top quality and continuous process improvement opportunities, along with business partner initiatives to improve quality results
  • Partnering with business operations to develop and monitor supporting business processes and controls to detect and prevent quality issues
  • Leading cross functional projects or teams to address quality issues
  • Results-oriented, strong collaboration, problem solving and negotiation skills
  • Manage multiple fast paced projects concurrently
  • This leader is expected to deliver on projects with a sense of urgency, laser focus and a positive approach that maximizes support across the organization
  • Facilitate meetings with cross-functional business partners to address complex issues
  • 3+ years of experience leading and executing quality and/or continuous improvement programs
  • 2+ years in a mentor/leader role
  • Intermediate skills with MS PowerPoint, Excel and Word
  • Intermediate skills with MS Visio and SharePoint
  • Exposure to business processes (e.g., Provider Contract Loading, Systems, Claim Processing, Enrollment, Appeals & Grievances, Customer Services) for the Medicare & Retirement, Community & State, Military & Veterans and Employer & Individual business segments
  • Specific Business Process and Quality Management experience at UnitedHealth Group
34

Manager, Business Process Resume Examples & Samples

  • Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.*
  • Manages and is accountable for professional employees and / or supervisors
  • 3+ years of previous Healthcare Industry experience (Healthcare reimbursement, claims adjudication, procedure / diagnosis coding knowledge), Medicare / Medicaid policy guideline experience
  • Ability to interpret technical requirements and business requirements while coordination with Technical staff to help drive solutions for our customers
  • Ability to translate highly complex detailed clinical / technical solution concepts and articulate to technical and non-technical audiences
  • Excellent interpersonal, written and verbal communication skills
  • Ability to manage multiple priorities and execute deliverables on time
  • Demonstrated outstanding time management skills
  • Ability to shift priorities quickly, handling multiple tasks and competing priorities
  • Highly motivated and innovative, with the ability to work as part of a high performance team as well as independently
  • Experience interfacing with clients
  • Comfortable interfacing at the executive level
  • Demonstrated competency in large-scale organizations within a matrix environment
  • Previous experience with CES, Claims Manager
  • Previous Content Manager experience
  • Previous Business Analyst software support experience
  • Training experience
  • Medical coding experience or certified medical coder (AHIMA or CPC)
35

Manager Business Process Resume Examples & Samples

  • Oversight and manage approximately100 appeals staff, including global partner performance
  • Monitor inventory, productivity, timeliness, quality and ensure CMS regulatory requirements are met. (Responsible for 10,000+ pieces of correspondence per day)
  • Analyze and troubleshoot variances in inventory and proactively take action plans to address variances
  • Manage the organization utilizing the principles and processes of the United Operating Model
  • Manages appeals and grievances (Medicare)
  • Attend multiple meetings and present to multiple levels of management. Be able to articulate solutions to issue for management
  • 5 years of Healthcare experience
  • 5+ years of Operational experience, including experience managing high volumes of inventory (i.e., medical claims appeals) with various operations metrics, turnaround time, quality; relative to regulatory guidelines
  • 2+ years of Management experience with increasing responsibility
  • 2+ years of root cause analysis and research (i.e., Six Sigma experience)
  • Intermediate Microsoft Excel and PowerPoint experience
  • 5WHY Analysis or similar preferred
  • Medicare experience preferred
  • United Operating Model experience is preferred (internal candidates)
  • Demonstrated experience in taking initiative in making decisions and taking action to delivery on required outcomes
  • Effective verbal/written communication skills; (i.e. Effective verbal/written communication skills; as you will be responsible for speaking with business partners and internal leadership regarding federal level compliance, requirements, and improvement plans
36

Manager, Business Process Resume Examples & Samples

  • 8 to 10+ years’ progressive analytics and modeling experience, preferably within Healthcare, Financial Services or equivalent Consulting experience
  • Strong background with using data from back office systems and reporting (Understanding of data structures and how data is linked)
  • Ability to present information in a variety of different formats and to a wide audience level that includes Senior Executives
  • Exceptional organization skills, with the ability to work in a fast-paced environment with competing demands for resources and deadlines
  • Demonstrated ability in navigating complex matrix functional relationships
  • Demonstrated high level of proficiency with Excel, Word, Access and PowerPoint with ability to create all decks and analytics independently
37

Manager, Business Process Analysis Resume Examples & Samples

  • Works collaboratively with business and support leads and subject matter experts (SMEs) to map and document current processes from end to end
  • Performs moderately complex business analysis
  • Responsible for documentation management (development and revisions) of assigned processes: workflows, policies and procedures, letters, etc
  • Synthesizes data, develops recommendations, and reviews findings with business leadership
  • Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations
  • Facilitates a Business Process Review workshop with all SMEs present to discuss opportunities, issues, and action plans
  • Leads Process Improvement and Project Management initiatives as assigned by the PMPIO and / or identified as a result of a business process review
  • Creates a process management system to monitor key performance indicators
  • Serves as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted
  • Bachelor’s degree in a related field (eight additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
  • Seven to ten years of progressive responsibility with process improvement initiatives
  • Experience with process mapping methodology and creating process maps
  • Proven ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation
  • Experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines
  • Ability to interact one-on-one and consult with all levels of executive management
  • Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint, and Outlook. Working knowledge of SharePoint
  • Familiarity with Activity Based Costing
  • Must be willing to travel up to 15% of the time
  • PMP or Six Sigma certification
  • Health plan, healthcare or clinic operations experience
38

Manager Business Process, Claims Processing Resume Examples & Samples

  • Responsible for client deliverables, PG and SLA performance for the team
  • Work with account management and clients on escalated issues
  • Understanding of compliance concepts and ability to read guidance and apply to business
  • Ability to manage high profile projects and day to day tasks
  • Ability to present to executive leadership upon request
  • Ability to present to clients and represent OptumRx
  • Willingness to partner with external teams to meet deadlines and internal goals
  • Ability to drive the initiatives to streamline processes between the two legacy environments
  • Ability to manage remote employees and maintain their engagement within the team
  • Ability to build key relationships
  • Medicare Part D experience
  • Analytical background
39

Manager Business Process Improvement Resume Examples & Samples

  • Manages business process improvement staff to ensure the application of Lean/Six Sigma methods to drive specific targeted project goals; provides procedural, strategic and policy guidance to staff on assigned initiatives so that all options are considered for maximizing effective implementation and results
  • Prioritizes and manages Business Process Improvement portfolio of projects, appropriately tracking success measures to effectively execute improvements, drive performance objectives and demonstrate value; Ensures all assigned projects and deliverables are delivered on time and meet customer expectations
  • Partners with business units to understand their needs and challenges representing leadership with process improvement knowledge
  • Mentors and coaches Lean/Six Sigma Green/Black Belts
  • Provides executive leadership reporting on status of all projects
  • Supports and assists the development of a continuous improvement framework, including methods and tools that can be sustained and documented policies and procedures to support the process
  • Establishes best practices and lessons learned as a means of furthering the maturation and development of the continuous improvement program
  • 8+ years Lean/Six Sigma process quality experience with transaction-based experience, project management, business operations and/or managed healthcare industry preferred
  • Minimum 3 years management/supervisory experience required
  • Must be able to work and facilitate a team-oriented environment
  • Must be able to drive results through people by leading teams in an effective and efficient manner
  • Must be capable of analyzing and solving complex problems through innovative thought and experience
  • Must have strong interpersonal skills and able to resolve conflict
  • Must be able to navigate ambiguity and to effectively handle highly complex, challenging projects and/or circumstances
  • Must demonstrate excellent verbal and written communication skills and demonstrate the ability to clearly articulate and present to groups and senior management
  • Must be able to effectively supervise staff of highly skilled certified professionals
  • Strong knowledge of Lean/Six Sigma tools and methodology and Microsoft Office applications
40

Manager, Business Process & Controls Resume Examples & Samples

  • Day to day execution of the accounts payable process
  • Supplier escalation management
  • Primary process contact between internal customers and outsourced provider
  • Maintains authority to effect change across the global organization
  • Subject Matter Expert for all applications and systems feeding into AP including customer service and help desk delivery
  • Subject Matter Expert of all business processes and policies of AP
  • Supports identification and implementation of process improvements in conjunction with the outsourced provider
  • Project support including system and process testing and implementation, formal test script development, and new business integration
  • Cross functional solution partnering for upstream process breakdowns or new business needs
  • Heavy interaction, verbal and written, with suppliers and the internal procurement community
  • Audit and monitoring of process quality using formal assessment models
  • Proven team leadership experience
  • In-depth end-to-end AP process knowledge
  • Experience in a leveraged shared services environment
  • Experience with global/multi-national organizations
  • Proven competencies in communications, negotiations and partnerships, problem solving and decision making
  • Excellent interpersonal skills and customer relationship skills
  • Ability to lead a geographically and culturally diverse team
  • Delegation management of issue resolution and problem solving
  • Decision making based on accurate analytics, knowledge of customer needs, knowledge of internal controls and corporate policies, and risk recognition
  • Expert organizational skills and mental agility under stress to move among issues and topics and systems with constant interruption and conflicting priorities without losing focus
  • Clear and effective communication
  • Systems and Tools: SAP ECC, Oracle
  • 10+ years of experience in Finance/Accounting, including 5+ years leading/directing large scale Accounts Payable process area
41

Manager, Business Process Mgt Resume Examples & Samples

  • Strategic Partnership & Planning: Formulates moderately complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a long-term as well as short term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate
  • Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in moderately complex environments. Uses efficient and cost-effective approaches to integrate processes and technology into the workplace and improve program effectiveness. Develops strategies to enhance decision making. Understands the impact of process, policy, and technological changes on the organization
  • Results & Accountability: Ensures that effective controls are developed and maintained to ensure the integrity of the organization. Takes corrective action, as appropriate. Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes. Monitors and evaluates moderately complex plans; focuses on results and measuring attainment of outcomes. Has budget accountability
42

Manager, Business Process Solutions Resume Examples & Samples

  • Bachelor’s degree required in business, accounting, finance, engineering or related field
  • 4-6 years of previous management experience required in business process architecture and continuous improvement techniques like lean process improvement or Six Sigma. Experience in delivering value added initiatives within an Operations or Finance team is an asset
  • Ability to drive results through strong collaborating and influencing skills across all units in a highly-matrixed environment. Able to build strong relationships internally to advance the business
  • Must have strategic focus and be able to challenge assumptions. Flexible and change-oriented attitude that embraces new ideas and ways of working. Solutions-driven
  • Proven ability to present compelling, fact-based analysis that enables efficient and sound decision-making at the senior management level
  • Ability and desire to work in a fast-paced and dynamic environment where change and growth are part of the culture
  • An entrepreneurial spirit and will be comfortable working within a rapidly changing startup environment
  • A high level of curiosity and comfort with ambiguity
  • Strong verbal and written communication with the ability to effectively articulate and communicate vision, possibilities, and outcomes across all levels in the organization
43

Manager, Business Process Management Resume Examples & Samples

  • Lead alignment efforts with key stakeholders to develop and implement new and re-engineered business processes, and maintain effective processes and documentation
  • Evaluate, design, execute, and monitor business processes to allow the Commercial organization to build a infrastructure that promotes fast implementation
  • Support and assist the development of a continuous improvement framework, including methods and tools that can be sustained, and document policies and procedures to support the process
  • Establishes best practices and lessons learned as a means of furthering the progress and development of the continuous improvement program
  • Place focus on an entire process from beginning to end to introduce innovation and influence decisions to affect implementation of tactics and considerations in alignment with organization goals
  • Develop strong relationships with Commercial management and non-commercial stakeholders (Legal, IT, Finance etc.) to ensure full adoption of the processes designed to meet the needs of their business
  • Support Commercial Operations team members with data and/or systems-related projects and map out end-to-end business processes to ensure the quality of deliverables and streamline operations to increase efficiency
  • Act as liaisons, representing the needs of the business in meetings and cross-functional projects to help Commercial run effectively and efficiently in support of business strategies and objectives
  • Act as a champion to promote new process innovations and drive the cultural shift within Commercial to embrace process improvements and advances
  • Provide support with third party agreements to ensure appropriate support with data exchanges
  • Liaise and partner with Commercial IT to leverage technology to support the sales organization, diagnose issues, and design solutions
44

Manager, Business Process Resume Examples & Samples

  • Develop and manage cross - functional business partner relationships
  • Ability to interact with leaders at all levels in multiple business operations functions, consumer driven health operations, provider contract loading, customer service, billing, appeals and grievances and IT
  • Trusted business advisor with excellent organization, verbal and written communication and influencing skills
  • Results - oriented, strong collaboration, problem solving and negotiation skills
  • Ability to think strategically, analyze issues and develop recommendations
  • Confident communicating findings and recommendations to leaders
  • Manage multiple fast paced projects concurrently. This leader is expected to deliver on projects with a sense of urgency, laser focus and a positive approach that maximizes support across the organization
  • Complete tollgate approach to ensure quality programs adhere to design standards
  • Facilitate meetings with cross - functional business partners to address complex issues
  • Ability to work with minimal direction
  • Partner with business operations to create urgency around business process controls to detect and prevent quality issues
  • 2+ years of experience in leading and facilitating virtual meetings with all levels of audience members
  • 2+ years in a mentor / leader role
  • 2+ years presenting and communicating to senior level executives; both written and verbal format
  • Intermediate PowerPoint skills, Excel and Word required; MS Visio and Sharepoint
  • Knowledge of UnitedHealthcare business processes
  • Exposure to business processes (e.g., Provider Contract Loading, Systems, Claim Processing, Enrollment, Appeals & Grievances, Customer Services) for the Medicare & Retirement, Community &
  • State, Military & Veterans and Employer & Individual business segments
45

Senior Manager, Business Process Analytics Resume Examples & Samples

  • Leads design, development and deployment of executive and operational dashboards to support product design and delivery
  • Articulates and execute plan for descriptive and predictive analytics for all platforms supported by BPM team using an end-to-end approach
  • Responsible for daily, weekly and monthly communication on key performance metrics
  • Builds and execute analytics roadmap, in partnership with cross-functional leads; providing regular progress reports highlighting risks and opportunities
  • Manages outside service contractors for delivery against SOWs and roadmap
  • Designs and conducts strategic analyses on process improvement, product design and customer experience opportunities to help meet business goals, including recommendations for action
  • Manages analytics intake process to ensure alignment with roadmap and optimize resource allocations
  • Provides the design, development and generation of metrics reporting, trends, and big data analysis across multiple work streams
  • Determines when and how to use quantitative research tools and models and assists in interpretation and development of implications to address client business problems
  • Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics
  • Possesses strong knowledge of database, reporting tools, data preparation and transformation tools, programming concepts and data structures
  • Performs deep driven analysis of business practices to surface actionable insights and sustainable solutions
  • Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customer's expectation and current process performance, 4) Standardizing solutions around best practices, and 5) Repeating the steps for continuous improvement
  • Responsible for completing the business case development and the process to measure the business impact of the internal business technology solutions
  • Ability to prioritize in the face of multiple demands
  • Ability to quickly learn new concepts, methodologies and tools
46

Manager, Business Process Telecommute Resume Examples & Samples

  • Accountable for coordinating on-boarding, training, developing engaging and managing the performance of team members
  • Leveraging working knowledge of departmental processes, upstream and down-stream UHC Benefit Operations processes and systems, as well as Centers for Medicare & Medicaid (CMS) Medicare
  • Managed Care Manual, Prescription Drug Benefit Manual, and CMS CTM SOP to proactively manage the complaint inventory, provide work direction or to implement new or improved processes and / or job aids
  • Ensures regulatory and departmental deadlines and quality standards are consistently attained
  • Conducts regular one-on-one and team meetings to build relationships, increase employee engagement and / or to discuss individual and team performance, and to communicate important regulatory, departmental and operational information
  • Responsible for verifying accuracy of Standard Operating Procedures and job aids
  • Interfaces with complainants and representatives of CMS as needed
  • Responsible for root cause and trend analysis of team BPQM errors to drive remediation and performance
  • Responsible for root cause and trend analysis of team inventory to drive remediation and performance
  • Drives superior service delivery, productivity, and quality improvements throughout the organization
  • Develop and drive employee management model - employee value and retention
  • Develops staff to ensure succession planning at all levels of the organization
  • 5+ years of Medicare, Medicaid or Commercial Health Insurance experience
  • Intermediate level of proficiency with Microsoft Word, Excel, PowerPoint and keyboarding skills
  • Prior experience with Grievances or CTMs a plus
  • Demonstrated ability to provide constructive feedback and developmental coaching in a clear and respectful manner required
  • Strong verbal and interpersonal communication skills required
  • Experience in identifying opportunities for customer improvement and process efficiencies
  • Effective at establishing strategic plans and objectives to ensure operational discipline, operational effectiveness and operational execution
47

Senior Manager, Business Process Solutions Resume Examples & Samples

  • Lead and facilitate project teams with internal business units, software engineers/developers, product management teams, and customer teams
  • Provide services to internal clients, and develop commercialization of services for external clients as part of the software deployment organization
  • Further develop consulting methodologies, best practices, project planning tools, playbooks, knowledge base, associate training and other capabilities for creating a scalable services operation
  • Bachelor’s degree from top ranked school, Master’s degree preferred
  • Advanced MS Office skills (particularly Excel, PowerPoint, and Access)
  • Ability to work collaboratively and diplomatically with external and internal constituents
  • Strong interpersonal, communication and management skills
  • Advanced process management techniques including BPM, Lean, Six Sigma, ITIL or similar
  • Demonstrated leadership, performance and intellectual curiosity
  • Experience and demonstrated progression in consulting, business analysis, financial analysis, and/or process improvement roles
  • Demonstrated experience recognizing improvement opportunities and helping others realize them
  • Knowledge of product management best practices
  • 10+ years’ experience in consulting, business analysis, financial analysis, and/or process improvement is preferred
48

Manager, Business Process Management Resume Examples & Samples

  • Work in collaboration with IT to determine UAT environmental needs and issues
  • Interpret requirements and other project documentation to create and update test cases for execution during UAT
  • Execute functional testing and perform end to end testing as required
  • Ability to effectively and efficiently complete assignments for test case execution
  • Manage Trouble Ticket process across the Enterprise for the Revenue Assurance Team
  • Work with IT department as well as Project Management Office to prioritize all Trouble Tickets for the Revenue Assurance team
  • Troubleshoot issues directly with business users, identifying training opportunities, knowledge gaps, and requirements
  • Utilize Project Management discipline to track all implementation and post-implementation activities such that the overall success of initiatives can be closely monitored including visibility to the project team and upper management
  • Design and drive common method of risk assessment, to prioritize projects and mitigate risk
  • Identify risks/areas of concern for all Releases where Revenue Assurance has impacts
  • Effectively manage multiple projects across the organization
  • Manage Project database for all projects across the Enterprise in order to report status to upper management
  • Matrix Management responsibilities across Revenue Assurance
  • No Direct reports
  • Candidate should have a minimum 2-3 years of proven experience in performing a testing function and project management
  • Revenue Assurance/Operations or similar experience in a financial role -- plus but not required
  • Bachelor's degree in Business Administration, Finance or Accounting or Equivalent Work Experience
  • Must be a self-starter, results-oriented and pro-active
  • Think big picture without losing sight of details
  • Ability to adapt to a changing work environment
  • Subscriber Services or Telecom experience a plus
  • Strong knowledge of Visio, Access and Excel
  • Strong interpersonal skills and ability to interact and work at all levels
  • Ability to pay attention to details and be organized
  • Ability to project professionalism over the phone and in person
  • Commitment to “internal client.”
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Visio, Project)
49

Manager Business Process Management Expert Resume Examples & Samples

  • A minimum of a Bachelor of Science (BSc) or Arts (BA) degree (or equivalent degree) is required. A minimum of 8 years’ experience in a medium to large scale matrix organization which includes applicable compliance related field and/or equivalent time and experience in a related R&D area is required. A minimum of 2 years’ experience in business process design, training design, or related field is required
  • Requires a thorough knowledge of the drug development process, good knowledge of worldwide GxP compliance regulations, sound research and development practices, scientific and quality terminology, industry quality assurance and management procedures and policies, and quality evaluation techniques
  • Experience in working with virtual global teams and ability to set goals for large teams is required
50

Senior Manager, Business Process Resume Examples & Samples

  • Responsible for managing critical customer facing processes across Customer Operations, with a string focus on sales, onboarding, account management, and loyalty processes
  • Advocate for the business and work with cross functional teams to deliver results to support service and sales culture. Also
  • Design and engineer new processes to manage the agent/customer interaction
  • Candidates who are bilingual would be an asset
51

Manager, Business Process Resume Examples & Samples

  • Provides leadership to and is accountable for the performance of business resources supporting IVR technology projects
  • Sets team direction, resolves problems and provides guidance to members of own team
  • Adapts departmental plans and priorities to address business and operational needs
  • Influences or provides input to forecasting and planning activities
  • Prepares business cases and value proposition documents
  • Writes business vision documents (BVD)
  • Analyzes and defines strategy to recommend to business stakeholders
  • Issue identification and resolution
  • Problem solving, follow-through and resolution
  • 5+ years of Customer Service technology experience
  • 4+ years with Program or Product Manager experience
  • Experience with presentations; creating and delivering
  • Intermediate level of proficiency with IT Development methodologies, including Waterfall and Agile
  • Intermediate level of proficiency with Microsoft Office – Word, Excel, PowerPoint
  • Knowledge of UnitedHealthcare lines of business (E&I, M&R, C&S)
  • Call technology experience
  • Experience with customer service technology capabilities – IVR, Desktop, Web, Mobile
  • Experience functioning in a matrix/shared services organization
52

Manager Business Process Resume Examples & Samples

  • Create and manage internal projects focused on driving the provider community to self-service
  • Prepare and communicate executive summaries on the performance of projects at the program or portfolio level and to define, track and report benefits for deliverables
  • Work side-by-side with operational leaders and analytics partners to identify candidate projects and initiatives, create conceptual business cases, ready the project for initiation and manage it through completion
  • Manage stakeholder expectations, coordinating multiple project manager's internal partners working within a program or portfolio
  • 5+ years of project management
  • 3+ years of process improvement or portfolio management experience
  • 1+ years of experience in healthcare or health insurance
  • Proven track record in project/program delivery as evidenced by meeting requirements for budget, schedule and quality
  • Strong interpersonal skills, including positive assertiveness, professional communication, relationship building, and effective written and verbal communication
  • PMP, Six Sigma, Black Belt and/or Green Belt certification
  • Claims and provider experience
53

Senior Manager, Business Process Mgmt Resume Examples & Samples

  • Lead ongoing improvement efforts, utilizing data to provide insights into current state process, define process improvements, and facilitate implementation
  • Provide managerial oversight of cross-functional teams executing concurrent projects, ensuring successful and timely delivery
  • Lead analysis and design of existing and new business processes spanning multiple areas of the organization including Sales Operations, Service Delivery, Engineering, Training, and Finance
  • Complete data-driven assessments of business systems and processes, overseeing the documentation of problem statements, process flows, gap analyses, and solution recommendations
  • Holistically define and document both technical and operational metrics and concepts to facilitate process redesign by partnering with cross-functional teams
  • Develop and define improvement methods to address deploying technological and operational process changes
  • Define success metrics for each new system or process and establishes a plan to baseline, monitor, and measure deployment success through interactive dashboards
  • Leverage data to develop scalable processes to support and redefine the Company's architecture vision
  • Design and run ad-hoc analytics to support senior leadership
  • Develops and defines methods and procedures for end users to address deploying technology and operational process changes. Ensures operational plans are in line with business objectives
54

Manager Business Process Resume Examples & Samples

  • Manages the Capitated Delegated team and sets the team direction
  • Resolves problems and provides guidance to members of the team
  • Manages the inventory levels and quality metrics of the team
  • Ensures focus on the customer (delegated provider or member)
  • Adapts department plans and priorities to address business and operational challenges
  • Ensures focus on the root cause identification of high volume issues and identifies business process improvements
  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
  • May direct design, facilitation, training and evaluation of TQM incentive programs and may oversee quality improvement projects and teams
  • 3+ years of leadership, management or supervisory experience, experience managing employees from virtual locations as well as work from home employees
  • Knowledge of Capitated and delegated model
  • Experience with Root Cause Analysis
  • Demonstrated ability to provide constructive feedback and developmental coaching in a clear and respectful manner
  • Ability to ask appropriate questions and actively listen to identify underlying questions and issues (root cause analysis)
  • Strong verbal and interpersonal communication skills
  • Bias for action approach
  • Intellectually curious
55

Manager, Business Process Resume Examples & Samples

  • Adapts departmental plans and priorities to address business and operational challenges
  • Identify Business Process Opportunities and Solutions
  • Propose Business Process Solutions
  • Maintain/Monitor Implemented Business Process Solutions
  • Synthesize relevant information (e.g., IT; analytics; business operations) to develop appropriate criteria and goals (e.g., efficiency; effectiveness) for proposed solutions
  • Translate technical and / or regulatory needs (e.g., analytics; IT) into business operations processes
  • Document actionable solutions using appropriate artifacts (e.g., PowerPoint deck; written document) in order to describe existing opportunities and proposed solutions
  • Identify risks and assumptions associated with proposed solutions
  • Engage and / or gather input from business and / or IT partners to identify, establish, and / or tailor solutions
  • Estimate and / or quantify potential benefits, costs, and resource requirements associated with recommended business process
  • Provide operational instruction and guidance to business partners impacted by business process solutions (e.g., procedure
  • System; applications)
  • Develop and / or provide education to business partners in order to facilitate effective solution implementation
  • Communicate any identified defects with relevant stakeholders (e.g., project managers; business partners; IT) and / or facilitate appropriate adjustments
  • 5+ years of experience in business analysis
  • Experience gathering requirements from the client/business and documenting Experience with process improvement, workflow, benchmarking and / or evaluation of business processes
  • Experience leading a team
  • Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access)
  • Demonstrate understanding of relevant computer systems, applications, and / or platforms
  • Previous Salesforces experience
56

Manager, Business Process Resume Examples & Samples

  • Accountable for one or more highly regulated end-to-end business operations including a direct mail member of communication
  • Manage a team of professional employees that perform one or more business operations
  • Responsible for developing individuals and building a collaborative team
  • Responsible for onboarding setup of new customers to ensure a flawless initial experience
  • Accountable for meeting regulatory compliance and customer performance guarantees
  • Coach and provide guidance to employees on how to resolve problems
  • Develop business plans that address operational challenges
  • Manage staffing models and participate in financial forecasting and planning activities
  • Improve processes and services
  • Manage projects for business needs and customer requests
  • Write business justifications and specifications for system enhancements
  • Manage testing of system enhancements
  • Participate and respond to internal and external audits of business operations
  • Communicate with customers (internal and external)
  • Document business policies and procedures
  • Responsible for quality assurance and controls
  • Report operational performance
  • 5+ years of manager / supervisor experience with direct reports
  • 3+ years of healthcare industry experience with pharmacy preferred
  • BA / BS university degree
57

Manager Business Process Outsourcing Resume Examples & Samples

  • O Develop effective governance and oversight structure through active engagement with CSC clients and internal stakeholders
  • Independent problem solving skills and strategic agility
  • Thorough knowledge of Federal, State, and local bankruptcy and collection laws, rules, and regulations
  • Thorough knowledge of bankruptcy and replevin legal actions
  • Thorough knowledge of current managerial principles, practices, and techniques
  • Thorough knowledge of consumer servicing practices and collections
  • Skill in the operation of an online collection system and collection queues
  • Skill in the operation of a personal computer to include Internet/Intranet use, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software
  • Strong leadership, organizational, and problem solving skills
  • Ability to effectively manage multiple tasks and assignments in a high volume work environment
  • Ability to communicate effectively, both verbally and in writing
  • Ability to synthesize deep quantitative and qualitative analysis into concise, executive-level communications. Comfortable presenting recommendations to senior management and client executives
  • Capable of influencing multiple stakeholders
  • High energy with a natural “sense of urgency”
  • Capable of dealing with ambiguous business issues with a practical, results-oriented mindset
  • Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans
  • Ability to supervise and direct the work of employees
  • Ability to establish and maintain effective working relationships with other employees, management and clients
  • Ability to maintain regularly scheduled attendance
  • Bilingual skills in Spanish are preferred
  • Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor
  • Knowledge of the Shaw Retail and Collection system is a plus
  • Knowledge of Live Vox system is a plus
58

Senior Manager Business Process Improvement Resume Examples & Samples

  • Guide the overall strategic direction of business process and system improvement opportunities, including governance and refinement of FP&A processes, reporting standards, and communication of findings to leadership teams
  • Represent FP&A interest in governance of master data and metrics
  • Ensure stakeholders have the information they need to make sound business decisions by certifying the data integrity, quality and usage of FP&A owned data assets
  • Identify strategic opportunities to improve data quality in mission critical processes and management practices, leveraging resources in all Business Units, Financial Systems Group (FSG), and Information Technology
  • Adhere to the data and systems governance, data integrity, and data security guidelines
  • Align business needs with FP&A systems capabilities, define services & customer expectations, and ensure deliveries of services are aligned with those expectations in partnership with Financial Systems Group and Business Unit management teams
  • Accountable to make the final decisions and recommendations to ensure quality, delivery and documentation of all Business Process & System Improvements deliverables
  • Responsible for the identification and documentation of business, functional, and data requirements
  • Manage workload capacity and bandwidth of Business Process Improvement Center of Excellence discipline, deploying to ensure the quality and timely delivery of services
  • Provide accountability and management oversight on training sessions for process and system improvement
  • Drive implementation of process and systems improvement in coordination with FSG
  • Responsible to lead the testing of all functional and technical Business FP&A and Center of Excellence requirements and communicate status updates and/or results with the customer(s)
  • Lead post-mortem assessment and sets parameters for monitoring implemented process and system improvements
  • Manage the employee life cycle processes (Recruiting, Performance, Development, Career and Compensation)
59

Manager Business Process Improvement Resume Examples & Samples

  • Own the intake request process for the COEs; assign requests to the appropriate parties, and follow-up to ensure SLAs are met
  • Design, implement, lead and enforce a Change Control and Release Management process using best practices
  • Execute issue management: review reported issues, prioritize, assign resources & track to resolution; work with Issue Owners to ensure recommendations resolve root cause; and escalate to the Governance Steering Committee as needed
  • Partner with leadership teams to maintain data and metadata standards
  • Oversee testing of all functional requirements and validate results
  • Provide ad-hoc requests for executives
60

Senior Manager, Business Process Resume Examples & Samples

  • Strong knowledge of or experience in Supply Chain or Distribution
  • Financial acumen and ability to calculate cost benefit analysis and ROI, and help identify financial savings
  • Demonstrated ability to motivate, influence and gain commitment at all levels of the organization
  • Experiencing managing teams
  • Proficient in Microsoft Office (including Word, Excel, Access, PowerPoint and Visio)
  • LEAN or Six Sigma certification desirable
  • Strong project management skills highly preferred
  • Preferred experience as a trainer of the process improvement methodologies (DMAIC, Lean, Kaizen,and Workout and DFSS a plus) at the Blackbelt and/or Greenbelt level
  • PC skills: Proficient in Minitab and Microsoft Office (including Word, Excel, Access, PowerPoint and Visio) highly desireable
  • Experience in distribution or supply chain preferred
  • P&L experience highly preferred
61

Manager, Business Process Management Resume Examples & Samples

  • Excel, PowerPoint and Visio
  • Experience in project-based work
  • Strategic thinking with process improvement focus and willingness to get into the details
  • Comfortable in fast-paced project environment
62

Manager, Business Process Resume Examples & Samples

  • 4 years of Business Analysis experience
  • Understanding of Medicare Part D
  • Intermediate level proficiency with Excel
  • Knowledge of pricing and / or pharmacy networks
  • Ability to manage various processes across multiple platforms
63

Manager, Business Process Resume Examples & Samples

  • Process development, testing and implementation will be a key part of this position
  • Individual must be able to find and create solutions to complicated process questions
  • Knowledge of CMS guidance will be key
64

Manager Business Process Resume Examples & Samples

  • Develop and implement the strategy, mission, and vision for Loss Mitigation Supplier Management team
  • Ongoing coaching and development of direct reports
  • Maintain the interaction model with stakeholders: Loss Mitigation, Supply Chain, Supplier Risk, etc
  • Assist in the management of supplier relationships and monitor contractual agreements
  • Participate in identifying suppliers, pricing terms, contract execution, and onboarding
  • Negotiate contracts and statements of work and the completion of risk assessments for suppliers providing various goods and services through established corporate acquisition processes
  • Work with Finance/Accounting as it relates to supplier budget and invoice routing
  • Participate in project management activities, program development efforts, process enhancement initiatives, and compliance management efforts intended to facilitate achievement of objectives
  • Analyzes issues with supplier compliance in conjunction with business leaders and uses judgment to make decisions
  • Bachelor's degree required; MBA preferred. Minimum of 2 years of experience in a leadership role is required
  • Previous experience in Collections or Recovery operations preferred
  • Previous experience that includes: researching suppliers, participating in RFI/RFP, performing supplier risk assessments, negotiating pricing and contracts, ongoing monitoring and management of suppliers
  • Advanced experience with Microsoft Office Suite
  • Strong written and verbal communication skills with an ability to communicate effectively across business levels (both vertically and horizontally)
  • Ability to support multiple assignments and stakeholders, prioritize workload for self, and coordinate with direct reports to meet deadlines
  • Ability to organize data and exercise effective problem solving skills
  • Ability to build strong relationships with internal business partners and experience working with multiple business partners in a collaborative and team-oriented manner
  • Comfortable working in an evolving and dynamic environment
  • Flexible and can work independently and in a team environment
  • Detail-oriented, energetic, motivated, and action-oriented
65

Manager, Business Process & Change Resume Examples & Samples

  • Completion of ADFS or equivalent (desirable)
  • Extensive experience within the financial planning industry including frontline, management, change management and operational functions
  • Previous experience managing a business in a change and operational role with responsibility for all change and core business functions
  • Demonstrated ability to manage and influence a wide range of stakeholders and multiple priorities
  • Proven ability to build and maintain relationships and establish credibility with stakeholders and senior management
  • Strong knowledge of compliance requirements and end to end advice process knowledge
66

Manager, Business Process Resume Examples & Samples

  • Bachelor's Degree or work experience
  • 5+ years of leadership of employees including direct and indirect employees preferred
  • Intermediate level experience with MS Office (Excel and Powerpoint)
  • 2+ years of experience with Quality Assurance
  • 2+ years of experience with Process Improvement
  • 3+ years of providing finished materials(presentations & audit ready data)for external clients and customers
  • Experience with Claims Systems
  • Experience with Service Now and/or Salesforce
67

Manager, Business Process Excellence Resume Examples & Samples

  • Develops and executes service strategies, identifying and executing process initiatives to yield productivity, NPS, and retention. This includes communication and change management plans, to support the overall vision and business needs for the Service organization. Leads employees through actions needed for successful execution
  • Provides leadership, coordination, direction, and oversight to the business service excellence team. Accountable for providing strategic direction and prioritization for activities identified via data and analytics. Develops and executes the roadmap for change
  • Serves as the contact point between Shared Services & Strategy and key business partners to ensure alignment of business objectives and to resolve business issues and questions as they arise. Provides strategic direction and reviews project and training plans needed for the Service organization
  • Applies project management and lean six sigma concepts, principles, and practices to service strategy project plan and monitors projects that are being led by the service strategy team and others within the Service organization. Communications status to relevant stakeholders in order to ensure all parties are aware of current and future plans
  • Serves as the point person for all relevant committees and task forces to ensure that all are coordinated, there is no duplication of effort, and the objectives are consistent with those for the Service organization
  • Develops strong relationships with internal senior business partners in order to influence outcomes that benefits total strategic direction and continuously improves the Service organization
  • Recruits, selects, hires, and evaluates performance to ensure all department needs are handled appropriately. Coaches and develops staff for personal and corporate advancement through career development, training programs, and other resources to ensure continued technical and professional development
  • Ensures the creation and maintenance of a services and process library
68

Manager Business Process Management Resume Examples & Samples

  • Resource Management: In moderately complex organization(s) manages the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners
  • Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback
  • Strategic Partnership& Planning: Formulates moderately complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area
  • Examines policy issues and strategic planning with a long-term as well as short term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate
  • Change Management& Innovation: Develops and/or influences new ideas/approaches
  • Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in moderately complex environments
  • Uses efficient and cost-effective approaches to integrate processes and technology into the workplace and improve program effectiveness
  • Develops strategies to enhance decision making. Understands the impact of process, policy, and technological changes on the organization
  • Results& Accountability: Ensures that effective controls are developed and maintained to ensure the integrity of the organization
  • Takes corrective action, as appropriate
  • Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes
  • Monitors and evaluates moderately complex plans; focuses on results and measuring attainment of outcomes
  • Has budget accountability
  • Provides managerial responsibility for one or more teams and accomplishes results through subordinates who exercise significant latitude and independence in their assignments
  • May interact with management or executive levels on matters concerning functional areas, multiple regions, and/or customers
  • Receives assignments as objectives and determines how to use resources to meet goals and schedules
  • Exercises considerable latitude and high level of judgment in determining objectives and assignment approach for significantly complex decision-making
  • Managerial direction is available, but work is normally reviewed at time of completion for adequacy in meeting objectives
  • Minimum two (2) years of management experience (which may include matrixed experience)
  • Minimum five (5) years of process and/or project management, consulting, or related business experience with knowledge of
  • Detailed knowledge of KP HealthConnect and the use of and proficiency with EPIC in context of revenue cycle operations
69

Cdqi Manager, Business Process Resume Examples & Samples

  • Risk Adjustment and Quality Initiatives
  • 3+ years of experience in healthcare finance, economics and/or analytics and performing analysis on health data metrics within a healthcare organization
  • Advanced proficiency working with MS Excel including advanced formulas, pivot tables, macros, lists, statistical functions, etc
  • Documentation experience
  • Intermediate proficiency in MS-SQL
  • Previous experience in successfully delivering on Operational projects in a matrix environment
  • Ability to work independently and in a team environment to deliver on Clinical Risk and Quality initiatives
  • Comfortable with report outs and presentation to management
70

Manager Business Process Efficiency Resume Examples & Samples

  • Post Graduate or Graduate Engineering Degree from top tier institutions required: BTech / B Eng / Bsc Industrial engineering preferable (or Mechanical, Electrical or Chemical will also be advantageous)
  • Lean or six-sigma qualifications (Black Belt or Master Black Belt) Certification
  • Project management qualification (PMP) Certification
  • Management of staff
  • Scientific methodologies associated with efficiency improvements, i.e. queuing theories, Process Modelling, Business Process Re-Engineering and Lean methodologies
  • Lean or six-sigma project/program deployment experience (Black or Master Black Belt)
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and MS Visio
  • 6-10 years of experience in operations strategy within financial institutions, consulting or technology companies or programme/ change management roles in other industries
  • Prior experience in leading operations re-engineering, process analysis and high quality process documentation in a bank or in a high quality operations re-engineering unit
  • Prior experience in delivering large scale process re-engineering or change management projects
  • Project / Program management
  • Knowledge of process improvement methodologies like LEAN, Six Sigma, Process Re-Engineering and Hopper etc
  • People management: Lead, mentor and coach Process Engineers and Business Analysts
  • Consult on best process practice to senior management
  • Project and programme management: timelines, scope, resources and delivery
  • Strong analytical skills and problem solving approach
  • Planning and organising
71

Senior Manager Business Process Improvement Resume Examples & Samples

  • Guide the overall strategic direction of business process and system improvement opportunities for the FP&A Financial Certified Information Platform (FCIP), including governance and refinement of FP&A processes, reporting standards, and communication of findings to leadership teams
  • Align business needs with FP&A Reporting systems capabilities, define services & customer expectations, and ensure deliveries of services are aligned with those expectations in partnership with Financial Systems Group and Business Unit management teams
  • Responsible for the identification and documentation of business, functional, and data requirements for the FCIP model
72

Senior Manager Business Process Improvement Resume Examples & Samples

  • Guide the overall strategic direction of Planning & Forecasting business process and system improvement opportunities, including governance and refinement of FP&A processes, reporting standards, and communication of findings to leadership teams
  • Align business needs with FP&A Planning systems capabilities, define services & customer expectations, and ensure deliveries of services are aligned with those expectations in partnership with Financial Systems Group and Business Unit management teams
  • Responsible for the identification and documentation of business, functional, and data requirements for Planning & Forecasting processes
  • Drive implementation of process and systems improvement in coordination with the Financial Services Group (FSG)
  • Responsible to lead the testing of all functional and technical Business FP&A and Center of Excellence requirements for Planning & Forecasting processes and communicates status updates and/or results with the customer(s)
73

Manager Business Process Resume Examples & Samples

  • Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g.,training issues; lack of understanding by user community) that point to improvement opportunities
  • Work with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency;effectiveness) in order to direct investigation into problems and potential solutions
  • Ensure obtained data and information are accurate and relevant to meet end users' needs
  • Engage and / or gather input from business and / or IT partners to identify, establish, and/or tailor solutions
  • Estimate and / or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions
  • Summarize and communicate proposed solutions with the appropriate audiences in a manner tailored to their understanding, level,or experience
  • Adapt proposed solution to new and / or unanticipated requirements and / or information
  • Collaborate with stakeholders (e.g., senior leadership; end users) to gain support and buy-in for proposed business process solutions
  • Ability to develop new quality programs
  • 2 +years quality improvement
  • Ability to create and facilitate presentations with all levels of the organization
  • Ability to lead and facilitate process improvement initiatives and influence without authority
  • Green Belt Certified
  • Understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)
  • Understanding of relevant computer systems, applications, and/or platforms (e.g., MS Project; SharePoint; MS Word; Viseo , Excel, SSA)
  • Understanding of basics of transaction monitoring (e.g., claims processing; eligibility transactions; customer installation)
  • Understanding of relevant organizations' operations, products and applications, strategies, processes, and / or business priorities in order to build effective solutions
  • Ability to develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions
  • Ability to demonstrate and remain current in understanding of relevant regulations (e.g., healthcare; security; banking)
  • Black Belt Certified
74

Manager, Business Process Resume Examples & Samples

  • Drive the effort to develop/standardize/improve/ automate end-to-end customer set up and billing processes
  • Ensure teams operate at optimum efficiency with concentration on ongoing process improvement
  • Responsible for the AR ledger close process/allocations
  • Responsible for HC and Meso CFD
  • Identify and action invoicing trends and issues
  • Responsible for the AR Blackline reconciliations
  • Process small balance write offs
  • Administers and recommend changes to OtC policies
  • Provide and present technical information concerning specific projects
  • Collaborate/support OtC strategic priorities thru participation on initiatives and projects
  • Work cross-departmentally to ensure GPP is meeting internal and external customer expectations
  • Ensure that implemented internal controls are adhered to and provide proactive recommendations to changes in the internal control infrastructure where required
  • Support department manager in management of the department
  • Complete special projects as assigned and other duties as assigned
  • Four-year degree in Accounting or Finance required
  • Demonstrated experience managing teams and an ability to lead complex operational and strategic initiatives
  • Accounts receivable and invoicing experience strongly preferred
  • Oracle or relevant ERP system knowledge
  • Exceptional organizational and time management skills with proven ability to work independently
  • Advanced MS Office skills
  • Strong written and verbal communication skills​
75

Manager, Business Process Resume Examples & Samples

  • Responsible for leading key initiatives within Payment Integrity to help identify root cause of and error or pattern and identify the best solution
  • Lead a team through business process activities - creating, controlling and improving business processes
  • Diagnose concept leads and develop a plan to solution the lead
  • Responsible for reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
  • Manages and is accountable for professional employees and/or supervisors
  • Strong Medicaid or Commercial Insurance background with knowledge of CSP Facets or UNET
  • 3+ years of experience leading teams, identifying root cause of payment errors and implementing permanent solutions
  • 3+ years of experience interpreting data analytics with providing guidance and direction to the team
  • Intermediate level of proficiency with Excel and / or Access
  • Understanding of Payment Integrity value streams
76

Manager Business Process Improvement Resume Examples & Samples

  • Undergraduate or equivalent or higher education obtained through degrees or diplomas from academic college or Universities
  • Professional finance qualification
  • Extensive experience in a similar role in the natural resources sector
  • Demonstrated achievements in delivering improvements in business processes and controls in previous roles
  • Experience working in any of the following
77

Manager, Business Process Resume Examples & Samples

  • Upon arrival at site, perform general site inspection. Initiate procedures to resolve any noted issues
  • Check housekeeping log for any outstanding issues from previous shifts. Based on the watch activity, determine course of action. Obtain outside professional support as necessary in coordination with General Manager. Prioritize the task based on the other critical items outstanding and direct any contractors accordingly
  • Implement time study for all housekeeping tasks, to assist in reducing headcount
  • Develop standard operations plan for housekeeping, using task sheets provided as part of the RFP
  • Meet with the General Manager to discuss outstanding projects as appropriate. If necessary, contact outside contractors to address any outstanding issues or process improvements
  • Maintain site to standards that will meet and/or exceed the GM Housekeeping Audit. (CAA)
  • Manage housekeeping supervisors including tracking attendance, inputting payroll, scheduling overtime and balancing hours between shifts. Hold weekly housekeeping staff meetings to review site developments
  • Develop and maintain inventory control system
  • Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity in housekeeping. Work closely with the General Manager, Supervisors and FAM assigned to the site
  • Oversee training of Housekeeping Supervisors to ensure compliance with Jones Lang LaSalle and GM requirements. Training objectives should include increasing efficiency, increasing customer satisfaction and improving site safety
  • Work closely with Maintenance Manager to assist in any operational issues
  • Provide relief coverage to Maintenance Manager for training and vacations as needed
  • Provide relief coverage to Housekeeping Managers and Maintenance Supervisors for training and vacations as needed
  • Provide weekly site status reports to General Manager in the form of action items
  • Ensure compliance with Jones Lang LaSalle and GM audit standards
  • Oversee Annex P (Paint Shop Facility Services) and Paint Shop cleaning. To include contract oversight and conflict resolution with multiple vendors
  • Manage Process Cleaning including scheduling, coordination, Invoice and payment of services
  • A minimum of five years of industry experience required in either the corporate environment, third party service provider or as a consultant
  • A minimum of three years experience managing a paint shop or a clean room within a manufacturing environment
  • Strong organizational, written and verbal communication skills
78

Senior Manager, Business Process Resume Examples & Samples

  • Lead various cross-functional teams during iconic device launches and support several departments with reporting, analytics, performance indexes, and data
  • Point person for Iconic Launches
  • Proficient in SQL and SAS coding languages for data mining, analytics, and automation of reports
  • Excellent communication and presentation skills, ability to clearly communicate results of analyses and provide recommendations to senior management and executives
  • Excellent organizational and administrative skills with the ability to work with minimum direction and coordinate multiple projects simultaneously
  • Demonstrated analytical ability with a focus on detail, accuracy, complex problem solving and logic capabilities
  • Proven experience in sales channel planning
  • Demonstrated ability in leading and supporting high performing analytical people
  • Experience influencing senior management decisions with thoughtful, organized, and impactful presentations
  • Successful track record working in team environments with proven ability to influence others without direct responsibility
  • An understanding of the telecommunications industry, excellent working knowledge of reporting and BI environments e.g. SAP, SAS, Micro Strategy
  • Proficient in advanced MS Excel functions such as pivot tables, v-lookup functions, MS Access and general data manipulation
  • Ability to multi-task and understand competing priorities following through to the completion of assigned projects
  • Excellent interpersonal skills with the ability to clearly and convincingly communicate, both written and oral, with both technical and non-technical internal customers
79

Manager, Business Process Improvement Resume Examples & Samples

  • Knowledge Management: gatekeeper of S&OP documentation (process, training, communication)
  • Document Maintenance: continuous improvement and updating of S&OP documentation to keep them relevant
  • Change Management Support: support with embedding and implementing Process, Training, and Communication
  • Own centralized documentation and management of S&OP Process, Training, and Communication materials
  • Process
80

Manager, Business Process Resume Examples & Samples

  • Operations Managers
  • Maintenance Technicians
  • Mobile Equipment Technicians
  • Sub-Contractors / Service Providers
  • Preventative Maintenance Planning & Scheduling
  • Reactionary Maintenance Response
  • Retain All Maintenance & Repair Documentation
  • Maintain Spare & Replacement Parts Inventories
  • Ensure and Monitor Equipment Uptime
  • Provide Emergency Repair Services
  • Meet Performance Objectives
  • Generate Purchase Orders for Goods and/or Services
  • Meet All Financial Performance Objectives
  • Personnel Management and Employee PTO/Vacation Scheduling
  • Maintain Employee Training Schedules & Records
  • Maintain Regulatory and Environmental Records
  • Meet Incident Reporting Requirements & Corrective Actions
  • Generate Cost Savings Initiatives & Meet Targets
  • Provide Superior Customer Interaction & Satisfaction Objectives
  • Display Excellent Communications Skills
  • Promote Team Environment
  • Lead Team Members to Excel
  • Support/Coach Direct Reports and Promote Career Development
  • Engineering, Technical, or Mechanical background desirable
  • Minimum of 5 years of solid working experience in Facility Maintenance and General building repair/maintenance or related field preferred with a minimum 6-8 years direct supervision of a facilities organization >20 FTE within an industrial or manufacturing environment
81

Manager, Business Process Resume Examples & Samples

  • Manages team of analysts, lower level Process Managers or large cross-functional matrixed teams who plan, perform and implement process improvement and/or change management initiatives
  • Responsible for effectiveness of complex and strategic business processes and develops sustainable, repeatable and quantifiable business process improvements
  • Processes typically affect multiple functions and possibly enterprise-wide; impact may be long term. Actions at this level can cause or prevent delays and cause inefficiencies of a multiple functions and may cause unnecessary expense affecting operational results
  • Manages the planning and implementation of process improvement and/or change management initiatives
  • Coordinates matrixed team efforts to maximize performance, productivity and successful achievement of department/team metrics and goals
  • Oversees data analysts, metrics, tools and budgetary expenses to assess best practices and effectiveness of processes and procedures and makes recommendations for improvement
  • Ensures compliance across the organization with applicable processes and procedures
  • Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management
  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality
  • Ensures that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment and provides a framework to ensure that changes are successfully implemented
  • Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining policies, methods & procedures and best practices
  • Contributes to development of an operating plan and budget; generally responsible for managing expenses within a budget; may manage or coordinate a project or budget or multiple project budgets
  • Activities are typically more diverse covering multiple functions and significant scope/impact
  • Achieves planned results by decisions and actions based on professional methods, business principles and practical experience
  • Conducts performance reviews of team members to ensure performance objectives and expectations are met and, if not, takes immediate action to improve performance level
  • Hires team members with the appropriate abilities required to achieve business goals
  • Coaches, develops team members to continuously improve individual and team performance capability
  • The above statements are intended to describe the general nature and level of work being performed. They are not intended to indicate all responsibilities, duties, and skills for which a job holder may be held accountable, and may in some cases only represent a portion of those shown
  • Bachelor’s degree in Computer Science, Management Information Systems, or related field of study, OR equivalent work experience
  • Requires 5 or more years’ professional experience
  • 7 or more years of experience required in related field (i.e. Process Management, Quality, etc…)
  • 2 or more years’ experience in a management role or leading cross functional projects preferred
  • Requires strong knowledge of Microsoft Word, Excel, PowerPoint and Visio
  • Excellent soft skills such as: interpersonal facilitation, data analysis, leadership, presentation and collaborative skills to work effectively with teams throughout the divisions
  • Demonstrated problem solving and analytical thinking skills
82

Manager Business Process Resume Examples & Samples

  • Make sure we have SOPs, process flows for all activities
  • Understand all deferrals and have manual workaround defined
  • Review current processes, efficiencies and adjust as we learn more
  • Previous experience working with offshore operations
  • Ability to lead and train a team
83

Manager, Business Process Resume Examples & Samples

  • Associates or Bachelor degree Preferred and/or Equivalent Experience
  • Minimum of 4 years industry experience required
  • Strong Written and Verbal Communication Skills
  • Must have Extensive Knowledge on Microsoft Office (Excel, Word, Powerpoint, Outlook, Access)
  • Fuels Assistant
  • JLL UAW Trades – Electrician, HVAC, and Helper
  • Tank Farm Operations, Reporting, Maintenance, and Repair
84

Manager, Business Process Analyst Resume Examples & Samples

  • Work with key business partners across multiple functions to help establish strategic goals and objectives. Define associated project objectives, and set expectations on functional scope
  • Facilitate meetings with project stakeholders to determine project and application requirements
  • Analyze the organization’s business model and define its policies and market approaches
  • Analyze “as-is” business processes, systems and organizational design to form a comprehensive perspective on the current state
  • Analyze systems and understand business rules required for IT project initiatives
  • Facilitate the definition of “to-be” business processes to resolve current state pain points and form a comprehensive picture of the future state
  • Define business requirements needed to support future state design
  • Create user stories, system requirements, business rules, and scenario documentation to verify they meet business requirements
  • Identify pain-points and quick hits
  • Prioritize functional scope and work with delivery teams to set Agile sprint plans and release schedules
  • Develop project roadmaps
  • Conduct stakeholder analysis
  • Support the development of project plans, project implementation, and post-implementation support
  • Manage stakeholder needs and expectations, and communicate effectively for ongoing project progress visibility
  • Attend daily scrums to ensure deliverables are on track and that obstacles are appropriately dealt with
  • Assist with backlog grooming and reporting, defect management, and risk monitoring
  • 6+ years of management consulting, advisory, professional services and/or Big 4 consulting experience
  • 4+ years of business process analysis and design experience (preferably using the BPMN standard for some of this duration)
  • Agile Delivery – user story development and backlog grooming
  • Experience with solution definition within a package implementation or in a custom development environment
  • Working knowledge of Lean principles
  • Large, enterprise project experience ranging in size from $1million+
  • Bachelor's Degree from an accredited college/university
  • Master's degree and/or professional certifications
  • Demonstrated track record of managing large and complex consulting engagements; including a role in managing and interfacing with senior level client executives
  • Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence
  • Excellent interpersonal/communication skills
  • Creative thinking and ability to seek innovative solutions to complex technical/business problems
85

Manager Business Process Improvement Resume Examples & Samples

  • Create and maintain the master list of enhancements and issues for Salesforce
  • Ensure quality of changes into Salesforce system
  • Stays current on technology platform capabilities and third party extensions, is a subject matter expert
  • Builds effective relationship with application vendor and IT
  • Develop efficient and effective processes for rapid business owned system changes
  • Provides input for communications and training needs, monitoring key indicators of process quality, such as fallout, billing, ordering, channel effectiveness, and customer experience, while seeking opportunities for improvement
  • Responsible for staffing and hiring of all team members in assigned work group to support effective managing and monitoring of work within the team to include: meeting deadlines, achieving work quality expectations, supporting appropriate distribution of work functions within the team, and maintaining stakeholder relationships
  • Additional responsibilities include accountability for staffing, budget, resource allocation, prioritization of projects, quality and contribution of output, communication of corporate strategy, ensures compliance, escalation path to senior leadership, influences strategic direction to all levels of management and cross functional teams, employee coaching and development and performance management
  • Occasional travel will be required for call center site visits and team planning sessions
86

Manager, Business Process Resume Examples & Samples

  • Serves as key point of contact of the supply chain function for internal controls documentation, testing preparation and liaison with other departments within the company
  • Conducts, facilitates, manages projects, and initiatives related to process and internal controls development
  • Demonstrates an understanding of the supply chain business processes, the key drivers and measures of success for the function, and the short-mid & long-term direction of the function business and technology
  • Develops and implements processes to establish and maintain quality standards of existing supply chain services
  • Develops and authors policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management
  • Provides consultation on the use of re-engineering techniques to improve process performance and service quality
  • Ensures that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented
  • Analyzes and measures the effectiveness of existing business processes & controls and develops sustainable, repeatable and quantifiable business process improvements
  • Successfully builds and manages relationships between various market and center contacts to fully meet their business process. This includes defining policies, methods & procedures and best practices
  • Supports capability development within the delivery organization; including reviews, gap assessments and work to source and deliver strategies
  • May assist in the preparation and delivery of training for updated supply chain processes and controls
  • May facilitate meetings and presentations to senior leadership
  • Supports internal/external audit efforts related to Supply Chain Management
  • Responsible for the update and maintenance of applicable information on the Supply Chain Cox One site
87

Senior Manager, Business Process Improvement Resume Examples & Samples

  • Perform Value Stream analysis to strategically plan out and prioritize projects within the business
  • Lead process improvement and design initiatives to develop new methods and processes including coordinating requirements for work sampling / time & motion studies, evaluating data from observations / system to analyze root cause and effect, concurrently using Design Thinking concepts to evaluate the specific needs of the customer / end user
  • Conduct Kaizen and prototype Workshops including facilitation of training sessions using the concepts of the 8 Lean wastes, creation of summary reports and executive summaries on data analysis findings and complete follow up on tasks from workshop takeaways
  • Perform end-to-end Process Design and improvement related to process function, reliability and future state development by evaluating and validating summary data to identify improvement opportunities and summarize recommendations and trends/ patterns derived from data into a quantitative format. Review and report measurements / analytical findings to Improvement Teams
  • Manage rollout of Improvement Project Pilot Initiatives through assigned process monitoring and diagnostic data collection via systems analysis or direct observation support. Accurately validate and summarize data, identifying additional improvement opportunities. Support the development of training materials and requirements as well as manage process hand-off to designates, ensuring effective and timely project implementation resulting in measureable performance improvements
  • Well versed in Lean and or Six Sigma with knowledge of Design Thinking, able to deliver concepts and principles, certification preferred
  • Post Secondary education in Industrial or Process Engineer / Technology, will consider Business or Operations consulting experience with MBA
  • 5 - 7 years Process Engineering / Improvement experience, methods analysis, time & motion studies, work sampling, and data analysis in a retail, or supply chain work environment
  • Ability to evaluate and analyze complex data and determine appropriate course of action towards objectives
  • Proficient at both Written and Oral Communication skills
  • Advanced skills of MS Office applications, in particular WORD, EXCEL and POWERPOINT
  • Highly developed technical writing skills
  • 1-3 years of project management experience
88

Manager, Business Process Mgmt Resume Examples & Samples

  • Provide Support and timely resolution for functional and technical queries raised by Fund Accounting, Financial Reporting, Pricing, Corporate Actions and other partner areas on SunGard Invest One and its ancillary applications
  • Interact and liaise with IT and external vendors to resolve issues in a timely fashion
  • Review workflow to evaluate effectiveness and proposes system changes to improve productivity
  • Consistently demonstrates expertise and lead large, complex and high risk engagements/projects
  • Collaborates and elicit, analyse, outline and develop requirements for a well-defined project coordinating with business and technology teams
  • Provides analysis and takes ownership throughout the lifecycle of the project from scoping, high level business requirements, detailed business requirements and implementation as required
  • Utilizes available subject matter expertise to perform functional reviews of transformational initiatives and on-going BAU change agendas
  • Provide comprehensive consulting and leadership to stakeholder(s) to identify and understand the issues, drivers, environment or business they support
  • Defines and drive strategic change roadmap and maximizing the value to be delivered on multifaceted initiatives
  • Serve as a Change Advocate; establish trust within the corresponding business teams; gain enthusiasm within the teams
  • Provide SME support to Production support in case of any critical issues