Analyst, Business Process Resume Samples

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MZ
M Zieme
Madelyn
Zieme
904 Elliott Mount
Detroit
MI
+1 (555) 909 7431
904 Elliott Mount
Detroit
MI
Phone
p +1 (555) 909 7431
Experience Experience
12/2015 present
Boston, MA
Senior Analyst, Business Process Management
Boston, MA
Senior Analyst, Business Process Management
12/2015 present
Boston, MA
Senior Analyst, Business Process Management
12/2015 present
  • Implements deployment readiness program for regional rollouts, including communications, UAT, and training support for call centers
  • Take part in ongoing improvement efforts, utilizing data to provide insights into current state processes
  • Support the Manager, Business Process Management in developing and executing the strategic vision for Gen 3 and related Business Services processes
  • Participate in activities related to the Gen 3 program, including the configuration, data management, and billing process/data standardization
  • Develops and defines methods and procedures for end user to address deploying technology and operational process changes
  • Participates in Gen 3 launches, ensuring that Business Services issues are resolved and that changes are implemented successfully
  • Deliver market level financial reporting to various internal constituents
10/2009 11/2015
Boston, MA
Senior Analyst, Business Process
Boston, MA
Senior Analyst, Business Process
10/2009 11/2015
Boston, MA
Senior Analyst, Business Process
10/2009 11/2015
  • Executes project status communications, meeting planning and scheduling
  • Lead team UAT efforts including regular communication to the Credit Team and Leadership as part of ongoing releases
  • Plan, facilitate, and participate in working sessions with vendors and cross functional teams
  • Acts as a liaison between internal and external departments on all things related to the Credit Application Processing Platform
  • Provides Manager and Senior Leadership with concise and accurate information for decision making
  • Competency in tracking project level issues and risks
  • Develop detailed test plans, and execute user acceptance testing (UAT)
12/2002 07/2009
San Francisco, CA
Analyst, Business Process Effectiveness
San Francisco, CA
Analyst, Business Process Effectiveness
12/2002 07/2009
San Francisco, CA
Analyst, Business Process Effectiveness
12/2002 07/2009
  • Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects
  • Helps to define success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics
  • Deconstructs technical concepts and metrics to facilitate process development
  • Uses formal processes and tools to manage resources, budgets, risks, and changes. -
  • Coordinates with other work streams, projects, and initiatives which may impact successful completion of project
  • Diagnoses, corrects, and documents issues, risks, and problems using Quality Assurance (QA) practices
  • Update project status and information in the form of formal briefings, project update meetings, and written, electronic and graphic reports
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Arizona State University
Bachelor’s Degree in Business
Skills Skills
  • Responsible for identifying and resolving problems within established guidelines
  • Expected to use some initiative but refer more complex problems to supervisors/experts
  • Works effectively as a team member but also independently
  • Provides sales management and administrative support for three Wealth Management Managing Director
  • Sales support for client facing relationship teams example compiling client presentations & customized client materials as directed by Bankers, Trust Advisors, PM’s
  • Coordinate administrative support for 3 teams
  • Coordination of team marketing events, working closely with Central Region marketing
  • Expense management support for Managing Directors and Team Leaders
  • Introduction to Banking, Trust and Investment Management Associate roles longer term through work with the teams
  • Develop recommendations and action plans to implement resolutions reached with business unit and project team and findings from business process analyses
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1

Senior Analyst, Business Process & Analysis Resume Examples & Samples

  • Owns the synthesized view of the overall Business Process Solution
  • Along with the CRM the Business Analyst conducts functional impact analysis for new system capabilities and for changes to existing capabilities
  • Participate in the evaluation and prioritization for process improvements and assist in the development of the Business Blueprint process design
  • Define and document processes and functional business requirements
  • Works with CRM and Project Manager on Line of Business Projects and Enhancements, providing IT knowledge and leadership throughout the SDLC
  • Translates business requirements to technical staff to ensure that requirements are incorporated into system design and prepares functional design specifications and prototypes
  • Interacts with studio solution vendors and MIS competency centers to ensure business system features are properly implemented
  • Reviews process designs for process measurement KPIs and ownership of each KPI (Business User or MIS)
  • Develops business scenarios for testing, and reviews Test Plans with a focus on Integration, Regression and User Acceptance testing
  • Serves as the functionality expert while actively participating in testing, training, and user documentation development
  • Reviews and reports dashboards to gauge process and end user productivity
  • Proven experience working in an IT or associated technical role
  • Entertainment industry experience is desirable
  • Working in a multi-labor work environment that includes internal and out-sourced resources is a plus
  • Requirements definition and realization
  • Business process design and modeling
  • Business process reengineering
  • Experience in the appropriate tools and techniques for analyzing, reporting, forecasting and developing "what-if" analysis of business operations
  • Experience with retail POS, inventory, sales order and receivables applications, custom and package software is preferred
  • Knowledge of global standards and policies around the Payment Card Industry (PCI) and Personally Identifiable Information (PII) is desired
  • Ability to apply knowledge of data analysis elements and workflow to client's business and describe how data analysis relates to other related industry functions as well as its impact on clients’ objectives
  • Understanding of the life cycle of specific systems and their various stages
  • Understanding of the client’s business needs, the operational constraints in which the solution must operate; ability to translate these into reliability, availability, and capacity requirements
  • Good understanding of the concepts of a functional decomposition for a software project and how it may be incorporated into the requirements phase of a project. Ability to divide the system into operational components as the user sees them and defines all the system characteristics from the user’s perspective
  • Strong professional and written/verbal communications skills; good negotiation skills in order to successfully bridge gaps between users and developers
  • Undergraduate degree or equivalent
  • SAP or similar ERP application experience highly desirable
2

Analyst, Business Process Resume Examples & Samples

  • Provides sales management and administrative support for three Wealth Management Managing Director
  • Sales support for client facing relationship teams example compiling client presentations & customized client materials as directed by Bankers, Trust Advisors, PM’s
  • Coordinate administrative support for 3 teams
  • Coordination of team marketing events, working closely with Central Region marketing
  • Expense management support for Managing Directors and Team Leaders
  • Introduction to Banking, Trust and Investment Management Associate roles longer term through work with the teams
3

Senior Analyst, Business Process Management Resume Examples & Samples

  • Direct interaction with client facing teams and functions
  • Assist in coordinating staff meetings, agendas, presentations and various materials
  • Deliver market level financial reporting to various internal constituents
  • Able to facilitate discussions and assist in presentations to internal teams and senior leadership
4

Senior Analyst, Business Process Management Resume Examples & Samples

  • Leverages data to support processes and benefit the Company's architecture vision
  • Implements deployment readiness program for regional rollouts, including communications, UAT, and training support for call centers
  • Run ad-hoc analytics to support leadership requests
  • Take part in ongoing improvement efforts, utilizing data to provide insights into current state processes
5

Analyst, Business Process Management Resume Examples & Samples

  • Supports analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Order Management, Billing, Training, Finance, and Legal
  • Provide visibility into the end to end order process for Comcast Business products by meeting with operational teams (e.g. sales, order management, billing, care) and documenting findings into process flows and other unique deliverables
  • Analyze data and develop reporting in key systems (e.g. SalesForce, Century) that will be used to drive operational performance and awareness
  • Understand dependencies between organizations and functions to provide holistic recommendations
  • Develop and present recommendations/status updates to executive leadership in operations and finance (HQ, Divisions, Regions)
  • Directly impact the customer experience by driving progress on key initiatives/recommendations
6

Senior Analyst, Business Process Management Resume Examples & Samples

  • Support the Manager, Business Process Management in developing and executing the strategic vision for Gen 3 and related Business Services processes
  • Participate in activities related to the Gen 3 program, including the configuration, data management, and billing process/data standardization
  • Participates in Gen 3 launches, ensuring that Business Services issues are resolved and that changes are implemented successfully
  • Ensure local biller compliance with accounting and other financial policies, and appropriate user/technology controls to adhere to company's SOX program
  • Demonstrate high quality oral and written communication.Deal regularly with all levels of Company management
  • Maintain a continuous presence with business partners In Gen 3 Governance and Steering discussions in order to understand business strategies, challenges, and risks
  • Provide data analytics to drive continuous risk management / monitoring to ensure adherence to company financial policiesPursue continuous professional development through training, certifications and education
  • Reviews UAT testing strategy and updates to meet regional differences
  • Bachelors Degree or Equivalent in Finance, Accounting or Information Systems required
  • 2+ years of experience in analyzing data in support of issue identification and resolution
7

Analyst Business Process Management Resume Examples & Samples

  • Capture, define, document, and maintain clear, accurate, and correctly detailed BPMN 2.0-based process models
  • Create and manage allied process documentation including business requirements, use case documentation, test plans, report specifications; ensuring all required process documentation is accurate, correctly detailed, maintained and organized in the appropriate repository
  • Design, execute and evaluate test plans to ensure source data are accurately represented in presentation data objects (dashboards/reports)
  • Facilitate discussion among process stakeholders (both technical and non-technical) to elicit, analyze, communicate (both written and verbally) and validate requirements, process design, and business intelligence/reporting needs
  • Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process models, presentation objects and other analysis artifacts
  • Plan and execute analysis – often interrogating data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance making recommendations to improve or correct performance
  • Ensure requirements are met and intended benefits are realized through the effective use of data via a range of visualizations (e.g, dashboards, reports), and alerts while instituting standards and best practices
  • Bachelor’s degree (Master’s preferred) in Industrial Engineering, Management Information Systems, Statistics, Mathematics, Public Policy or other area focused on quantitative analytics, applied mathematics
  • 5+ years’ experience successful use of analytic thinking, applying methods to determine root cause/solve problems. A demonstrated ability to interrogate data and communicate analysis findings to a technical and non-technical audience is essential
  • 5+ years successful application of process-driven analysis skills and requirements elicitation
  • SQL (advanced skills required)
  • Strong analytical & quantitative skills, ability to “investigate” data (statistical knowledge preferred)
  • Demonstrated ability to work independently with minimal direction and also in a collaborative team setting juggling multiple priorities in a changing environment
  • Strong communication skills (both written & verbal) with the ability to interact with all levels of the organization
  • Strong critical thinking skills and attention to detail
8

Senior Analyst, Business Process Resume Examples & Samples

  • Partners with marketing, product development, to influence solutions in a positive way for the front line and customers through the requirements, design, deploy and post launch stages of a project
  • Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence
  • Defines Support Model for the Sales and Care channels to include: administration, maintenance, compliance, and technical support of the product or service
  • Ensures seamless implementation of new products & services and applies the Sales Operations Services guiding principles and standards to define desired interactions and standards of behavior
  • Produces high-quality project documentation with no assistance. Guides and mentors Analysts to produce the same high quality project documentation
  • Documents lessons learned and ability to apply to subsequent projects
  • 6 years of wireless experience; previous experience working within or supporting Retail or Care channels
  • 6 years of experience in process design/management including proven success in process design, optimization, analysis and documentation
  • 3 years’ project or program management
  • Full industry knowledge of customer satisfaction drivers; strong understanding of policy/process impact to front line employee & customer satisfaction
  • Previous experience managing team or similar cross-functional program leadership role
  • Proficient in MS Office - specifically Excel, Word, Power Point, Visio
9

Senior Analyst, Business Process Resume Examples & Samples

  • Analyze business process, technology, and product designs relative to privacy program objectives and report potential issues to business and privacy program management
  • Support cross-functional partners to solve problems and design effective privacy control procedures
  • Validate and report on the implementation of privacy control procedures by project and/or program teams
  • Develop subject matter expertise for how privacy objectives, policies, and procedures impact multi-faceted and complex business objectives
  • Align procedures within multiple lines of business to ensure consistent customer experience
  • Deliver on commitments, deadlines and objectives while remaining in scope and leveraging appropriate tools, methods, frameworks, and professional standards
  • Demonstrate consistent credibility and the ability to influence business decisions related to privacy program objectives
  • Demonstrate the ability to work independently while representing the services of the program with the quality professionalism
  • Identify opportunities to create incremental value for customers
  • Solid background both educationally and via professional experience. No less than 3 years of professional experience in business operations, business analytics, risk management, auditing, project management, or similar; preferably in large companies and/or complex environments or providing professional consulting services
  • Must have general knowledge of U.S. privacy and security obligations; wireless or ecommerce expertise preferred
  • Demonstrated abilities in problem-solving and analysis: identifies issues, analyzes information to assess root cause and relationships, risks, and potential risk responses. Proven ability to synthesize and summarize complex data into concise recommendations and reports
  • A proven ability to balance multiple priorities, adapt to a constantly changing business environment, work independently, drive projects to completion, and meet deadlines in a fast-paced environment
  • Ability to effectively communicate objectives and present clear and professional work products
  • Ability to foster relationships across multiple disciplines and influence others
  • Associates degree; business, accounting, finance or similar
  • Bachelor’s preferred
  • IAPP Certification (e.g., CIPP/US, CIPM, CIPT) preferred
  • LI-GA-SH2
10

Senior Analyst, Business Process Resume Examples & Samples

  • Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable
  • Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency
  • Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department
  • Align policy, procedure and process with other lines of business to ensure consistent customer service experience
  • Works on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions
  • Identifies need for and develops analysis tools such as distribution and trending reports, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, processes, procedures, methodologies, policies or organizational changes
  • Applies mathematical analysis to determine validity and reliability of sampling and statistics
  • Serves in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives
  • Ability to elicit business requirements and drive business requirements from project initiation through project execution
  • Proven ability to successfully participate on teams to implement business strategies
  • Successful process mapping, policy and procedure documentation, project management, change management skills
  • Advanced analytical and problem solving skills, with attention to details
  • Strong negotiator with proven ability to effectively collaborate with cross functional policy owners
  • Excellent organizational, time, and project management skills
  • Effectively balance multiple priorities and meet deadlines
  • Flexible and able to adapt and respond to changing situations
  • Strong proficiency to create a business case and calculate ROI
  • Strong technical and analytical skills with the ability to think creatively and develop new solutions
  • Retail experience
  • Proven ability to partner cross-functionally with other departments to drive initiatives
  • Strong written communication skills to all levels of leadership
  • Critical thinking skills with the ability to gauge frontline impacts and severity of issues or projects
  • Pattern recognition skills with the ability to identify potential system issue based off “inbox” style requests
  • Advanced Excel Skills – ability to work with numerous pivots, write complex formulas, use conditional formatting, use/write simple macros, work with charts and graphs
  • Basic SQL skills – write simple queries using joins, case statements, etc
  • Basic PowerPoint – create slides summarizing complex data sets
11

Analyst, Business Process Resume Examples & Samples

  • Business systems and process flows
  • Planning and procurement
  • Advance Planning Systems, ERP, B2B systems and interfaces -
12

Assoc Analyst, Business Process Resume Examples & Samples

  • Advanced PC/technical skills (Word, PowerPoint, Business Objects, Access, REM, SAP/PeopleSoft, Excel, Visio)
  • Proven ability to work independently, lead and support multiple projects while meeting tight deadlines
  • Advanced analytical skills and business sense combined with the ability to move easily between technical and business issues
  • Excellent verbal and written communication skills including the ability to present information to customers at all levels
  • At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen
13

Analyst, Business Process Improvement Resume Examples & Samples

  • Identify improvement opportunities by reviewing SBS business processes, performance metrics, through observations, and internal and external feedback on service performance and issues
  • Select, collect, and analyze data to find root causes of performance issues
  • Assess process designs for gaps, non-value added steps, and other impediments to efficient operation
  • Summarize analysis to report on key improvement opportunities to use for future state solution design
  • Designs and develops process improvement solutions
  • Create process maps, SOPs, and other solution design documentation
  • Develop and deliver training to support transistion of improvement project changes
  • Create metrics to track benefits of improvement implementations
  • Contribute to the development of Business Integration’s process improvement method and tools
  • Provide support for other project activities including
  • Experience with implementing improvements for a shared services organization
  • Experience in the areas of business process review, business process improvement and re-engineering concepts and practices is preferred
  • Experience with process improvement methodologies, such as DMAIC
  • Experience with designing improvements using SalesForce (Service Cloud, etc)
  • Ability to analyze, design, and document business processes
  • Plan and manage work independently
  • Produce clear and accurate outputs
  • Ability to collaborate effectively with team members
  • Self-starter, highly motivated personality
  • Ability to maintain effective relationships from Sr. Director to staff level associates
  • Ability to prepare accurate, effective, complete and easily understood written communication and reports
  • Owns mistakes and promptly addresses them
  • Promptly adjusts to new circumstances and modifies approach
  • Demonstrates curiosity and actively seeks to learn and grow
  • Proactively solicits feedback and acts on it
  • Challenges status quo; identifies new approaches and spots untapped opportunities
  • Identifies and demonstrates an understanding of the expectations of customers (internal and external)
  • Delivers results for Sysco overall and for the operating companies
  • Demonstrates an understanding of the benefits of different mindsets and skills
  • Proactively initiates connections with key stakeholders and team members. Responds to unexpected problems by encouraging dialogue; avoids volatile reactions and excessive criticism
  • Communicates ideas clearly and persuasively, adapting style to the situation and audience
14

Senior Technical Analyst Business Process Optimisation Resume Examples & Samples

  • Demonstrable engineering background with hands-on-experience of at least one of the following core processes: Specification Management System Engineering DFMEA & Risk Management Issue Management
  • Understanding and experience of consumer product development process
  • Desirable to have experience/qualification in Lean and / or Agile methodologies, specifically applied within engineering product development environment
  • Desirable to have a track record of implemented process changes within engineering working practices and systems
15

Analyst, Business Process Solutions Resume Examples & Samples

  • Excel, VBA (Advanced)
  • Essbase, Access, SQL or other database technologies (Intermediate)
  • SharePoint Online workflows (Basic)
  • SSRS, Qlikview or other reporting technologies (Basic)
  • Understanding of Agile, SDLC, Lean, Six Sigma (Intermediate)
  • Business analysis / requirement gathering (Intermediate)
  • Communication and facilitation skills (Advanced)
  • 3+ years’ applicable experience
  • Relevant Bachelor’s degree, or equivalent combination of education and experience
  • Knowledge of system design and analysis and productivity improvement methodologies
  • Good understanding and application of various System Development Methodologies including Agile, SLDC
16

Senior Analyst, Business Process Resume Examples & Samples

  • 5+ years Financial Services (loan/lease) risk or operations experience
  • 3+ years writing business policy & procedures
  • Bachelor Degree in Finance, Business Administration, Management, Accounting, or similar
  • Business ethics and compliance awareness
  • Knowledge of key regulatory policies for credit, collections and finance companies
  • Proficiency in reporting & analytics
  • Highly proficient in MS Excel, PowerPoint, SharePoint with strong presentation skills
  • Ability to work independently and with limited supervision, manage multiple priorities
  • 2 years of Business Process Improvement
17

Lead Analyst, Business Process Development Resume Examples & Samples

  • Functions as strategic point of contact for business partners (Information Services, International)
  • Periodically meet with business partners to understand and internalize their business strategy and develop a plan for IT services and capabilities that will help to enable the strategy
  • Advocate for business partner. Guide in ideation, initiation, and planning. Defines resource requirements by project (type, amount, and timing). Enters requests to project demand repository
  • Routinely meet with business partners to collaborate/coordinate tactical work to meet business needs and expectations. Prioritize work and ensures delivery of IS service
  • Manage small to medium size projects. Leads business process improvements through discussion, facilitation, process modeling, etc. Owns the design, construction and execution of test cases/business scenarios. Delivers project scope (people, process, and technology) on time and on budget
  • Supports and enforces standards & methodologies around business process development, project management and change management
  • Be a subject matter expert and resource for key processes and systems. Provide second level support role in resolving business partner incidents
  • Provide leadership / participate in special assignment teams
  • Provide leadership for continually improving department processes. Guide and mentor other team members
  • 5 - 7 plus years of relevant business work experience
  • Solid experience with business process modeling and change management
  • Solid experience with documenting functional design and leading test execution
  • ITIL background & experience preferred
  • Consumer Packaged Goods experience a plus
  • IT technical background a plus
18

Associate Analyst, Business Process Resume Examples & Samples

  • Analyzes client configuration requirements provided by internal team of requesters (Implementations Services Directors, Client Management, and Audit Operations), defines gaps and outstanding questions related to the client’s specific configuration needs
  • Provides support to the Chart Validation (CCV) Leadership Team, ISDs, CSMs, CSDs, Financial Analysts and Business Analysts
  • Leads internal and client requirement verification/validation meetings, as needed. Works closely with Requesters and other Stakeholders to facilitate those meetings
  • Analyzes the current state of the client’s configuration and defines changes required to implement client requirements utilizing ICM Workbench and appropriate database tools to implement and validate configuration
  • Creates initial design for new client configuration and changes to internal applications and ongoing modifications
  • Defines test plans for validating client configuration changes
  • Approves use cases and provides test files when client involvement in the testing phase is either inappropriate or not possible
  • Works closely with the Business Process Manager & Director to validate design and system integration points
  • Maintains status of all open projects and works closely with the leaders in IT, Solutions, Operations and the PMO to define timeline and manage Stakeholder expectations
  • Assists with project work related to client development needs and other interface points with the client. Manages projects to ensure delivery expectations are met and proper approvals are obtained for release
  • Develops and maintains CCV Operational Process and Procedural documentation
  • Works with testing team to validate test cases and test Scenarios, when applicable. (Especially System testing, Functional testing)
  • Contributes / Conducts onboarding training, as needed
  • Defines user interface requirements for client facing application enhancements. These requirements should include (but not limited to) data field definition, filters, data validation rules, Page flow
  • Conducts current applications/Processes impact analysis with respect to new requirements to foster reusability for enhancements to client facing applications
  • Communicates effectively with internal staff
  • Meets assigned deadlines and notifies appropriate individual of risks to the timeline
  • Attend meetings to get familiar with logic presentation and client interaction
  • Manages configuration and related issues for further research and takes primary responsibility for their tracking and resolution
  • Actively involved with the QA team during testing of development changes and releases
  • Provide ongoing support to other members of the team
  • Bachelor’s Degree (or higher) preferred
  • Minimum three years’ experience working for a managed care or health care insurance company with a strong understanding of Medicare, Medicaid, Managed Care and/or Patient Billing
19

Analyst, Business Process Resume Examples & Samples

  • Collect, understand, analyze and document business processes, create functional specifications, and translate requirements into feasible technical specifications utilized by application development teams, identifying business and technology gaps throughout the process
  • Effectively communicate complex concepts and solutions to all levels of the organization and project team. Facilitate business process meetings to validate business requirements and solution designs, utilizing consensus-building skills to work through disagreements and develop feasible solutions
  • Develop recommendations and action plans to implement resolutions reached with business unit and project team and findings from business process analyses
  • Oversee the implementation and completion of projects, initiatives, and system maintenance. Ensure that work is completed according to specified standards and timelines
  • Develop, execute and track system test processes to ensure operational readiness before processes are deployed to users in a production environment. Coordinate user testing where required by the project management teams
  • Perform user training for large system installations or business processes, working closely with the Business Process Team Lead(s) and users
  • Develop and document technical procedures for all assigned projects working closely with the Business Process Team Lead(s) to develop corresponding user procedure documentation
  • Comprehend and perform ERP configuration with expert knowledge in the required process area(s) and effective general knowledge of related business processes
  • Utilize analytical and problem-solving skills to resolve user issues related to system design, process flow and software configuration in a holistic manner, considering the diverse systems within the organization
  • Work closely with the Project Manager to complete project assignments on time, on budget and meeting customer expectations
  • Maintain required level of proficiency in all hardware, software and related procedures and utilities used in the assigned Information Systems department. Keep up on industry technology
  • Seven to ten years of the business analysis field or equivalent combination of education and experience is required
  • Expertise is required in one or more of the following SAP process streams: Record to Report, Quote to Cash, Procure to Pay, Materials to Inventory, Supply Chain Management, Hire to Retire, CRM, Logistics or Maintenance Management
  • Progressively responsible experience and knowledge related to the assigned business process as well as a diverse breadth of knowledge in related business processes and available technology solutions
  • Prior experience creating both functional system specifications and feasible technical specifications used to implement systems solutions in a diverse technological environment is preferred
  • Solid business process and ERP system implementation and/or support experience are necessary. Expertise in SAP processes, implementation and/or maintenance is strongly preferred
  • Ability to lead knowledge transfer is required
  • Excellent oral/written communication and human relations skills to establish and maintain a positive consultative relationship is expected
  • Strong conflict resolution, influence and consensus-building skills are necessary
  • Database and financial software proficiency
20

Analyst, Business Process Resume Examples & Samples

  • Research, develop, and implement sustainable process and procedures supporting DAS deployment tools and reporting
  • Partner with internal and external partners to assist in the roll out of new or improved process and procedures, tools and reporting
  • Develop subject matter expertise for ACS tools and reports
  • Foster relationships with key cross-functional partners and internal stakeholders; establish strong partnerships to obtain desired results
  • Align with ACS Site Acquisition and RF as well as Regional and Market teams to ensure the delivery of consistent support on ACS DAS tools
  • Provides team consulting support on tools, reporting and processes
  • 4+ years with Microsoft desktop applications with a strong knowledge of Excel and PowerPoint
  • 2+ years of strong SharePoint skills and have the skills to create complex SharePoint repositories and utilize SharePoint as a data source for other sites
  • Experience with Tableau data analytics software
  • 2+ years’ experience with wireless services and process improvement methodology
  • A solid understanding of business process steps to support a cohesive venue build program is desirable
  • Bachelor’s degree or equivalent work experience of 5 years
  • LI-TECH-AS1
21

Analyst, Business Process Effectiveness Resume Examples & Samples

  • Reports status, track delays and make required adjustments to actions in progress
  • Update project status and information in the form of formal briefings, project update meetings, and written, electronic and graphic reports
  • Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects
  • Coordinates with other work streams, projects, and initiatives which may impact successful completion of project
  • Acts as a single point of contact for project status. Maintains communication with stakeholders
  • Facilitates project meetings
  • Uses formal processes and tools to manage resources, budgets, risks, and changes. -
  • Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Ensures effective implementation of solutions/changes
22

IT Portfolio Analyst & Business Process Resume Examples & Samples

  • Bachelor Degree strongly desired. Associates Degree on track to obtain a 4-year degree would be considered only if other highly desirable qualifications were present with 3-5 yrs experience
  • Knowledge and practical experience on project management life cycle methodology and metrics, specifically an understanding of project management methodologies, such as PMI, etc
  • Understanding and knowledge of HbI Business processes, planning and operations in a textile / apparel manufacturing and distribution environment
  • Proficient with Microsoft Office, Project, PowerPoint, Word, Excel and Visio for documenting project tasks, schedules and design
  • Strong analytic skills in providing project status tracking and potential risk/ opportunities assessment along the project’s lifecycle
  • Strong team player with excellent communication skills
  • Self-starter with the ability to work independently or as part of a team
  • Demonstrated ability to juggle multiple priorities and projects and work through ambiguous requirements
  • Good negotiation, influencing and training skills
  • Masters or MBA preferred
  • Years of experience: 1-2 years
  • Types of experience
  • Broad Critical thinking and problem-solving skills
  • Superb ability to work under time constraints and deliver consistent results
  • Consumer goods Functional Business background highly desired
  • Business knowledge and understanding – general business and the textile/apparel business
  • Financial management, including cost justification and return on investment evaluation
  • Systems Analysis – Strong analysis skills are essential. Example – ability to guide a project from concept to scope statement, developing a full project charter, a milestone plan and then a detailed project plan
  • Documentation – Strong written communication skills, including use of pre-defined templates or forms, development of templates or forms; recording all project activity in appropriate documents, storing those documents and archiving them properly per PMO
23

Analyst, Business Process Resume Examples & Samples

  • Manage the Marketing portal based on requests from Marketing Business Owners. This includes, creating, updating and maintaining new and existing sites
  • Creation and maintenance of marketing tools on the portal to assist the improvement of new or existing business processes
  • Development of workflows associated with new Marketing tools
  • Work in alignment with Director of Communications, Special Projects and Digital In Store on Process mapping and workflow development
  • Work effectively with various teams to ensure collaborative solutions development
  • Special assignments will be assigned as required
  • Bachelor’s degree in Business, Information Technology or other related field preferred
  • 3+ years of relevant process experience, preferably in ecommerce, advertising or marketing industries
  • SharePoint experience with creating, managing and maintaining a SharePoint site is required
  • Experience with creating Nintex forms in SharePoint a plus
  • Ability to understand, manage and prioritize multiple tasks and aptitude to meet deadlines
  • Excellent organizational skills
  • An understanding of graphic design, content strategy, information design, and information architecture
  • Proven ability with creating user documentation
  • Fluency with using project management database(s)
  • Strong command of all relevant office and creative computer applications
24

Analyst Business Process Resume Examples & Samples

  • Direct work experience as an Analyst
  • Solid knowledge of financial terms and principles
  • A background in NIMS/ICS experience is a plus
  • Knowledge of a Contractor Safety Management System a plus
25

Senior Analyst, Business Process Resume Examples & Samples

  • Ability to influence and lead positive change to business processes by creating and recommending actionable solutions that are aligned with business objectives
  • Ability to plan, facilitate, and participate in working sessions with vendors and cross functional teams
  • Acts as a liaison between internal and external departments
  • Represent the Credit Risk Collections team as the main POC for Enterprise and other projects
  • Provides Manager and Senior Leadership with concise and accurate information for decision making
  • Ability to write and document business and functional requirements, test cases and test execution
  • Assist Triad (account management) project manager with decision trees and analysis. Create and analyze portfolio segments to customize collection strategies to maximize performance
  • Present strategy and scoring related activities to management, and auditors as needed
  • Make findings to management in clear, concise formats using graphics, tables and high-level summarization
  • Aids in establishing system solutions and requirements
  • Competency in tracking project level issues and risks
  • Executes project status communications, meeting planning and scheduling
  • Responsible for other duties/projects as assigned by business management as needed
  • Help to ensure that the Collection system is operating efficiently. May test, audit and implement new policy changes and/or systems
  • Ad hoc support to management or business partners
  • Bachelor degree in Business or equivalent work experience
  • 2-3 years business process experience
  • 3-5 years of experience in Credit Risk Management, Banking, Financial Services or Collections highly preferred
  • Training or experience in project management and/or process improvement methodologies
  • Advanced proficiency in MS Excel, Word, Project and PowerPoint required
  • Proficient in MS Excel, MS Word, and MS Access
  • Triad Solution experience strongly desired
  • 2-Plus years work experience with SQL Server, ability to write queries, run and schedule packages, and trouble-shoot preferred, but not required
  • 2-Plus years work experience with Oracle SQL, ability to write queries preferred, but not required
  • 2-Plus years work experience with data modeling and mining tools such as SAS, SPSS, etc. Ability to use logistic regression, and decision tree techniques. Ability to create, to manipulate, and to manage large data sets. Preferred, but not required
  • Strong organizational, problem-solving, verbal and written communication skills
  • Position requires ability to be extremely flexible in a fast paced, rapidly changing environment while handling sensitive information in the strictest confidentiality
  • Ability to manage multiple tasks and tight deadlines
  • Creativity and the ability to reach insightful conclusions is a must
  • Candidate must be highly motivated and comfortable working in cross-functional teams interacting with all levels of management
  • Wireless/Telecom experiences a plus
26

Senior Analyst, Business Process Resume Examples & Samples

  • Subject matter expert for the Credit Application Processing Platform including the inner workings of the system as well as its interactions with up and downstream systems
  • Owns credit strategy changes and works with business owners to ensure their vision is accurately translated into documentation
  • Influence and lead positive change to business processes by creating and recommending actionable solutions that are aligned with business objectives
  • Write detailed business requirements that consider the full scope of system impacts required to make changes as well as drive system efficiencies
  • Develop detailed test plans, and execute user acceptance testing (UAT)
  • Lead team UAT efforts including regular communication to the Credit Team and Leadership as part of ongoing releases
  • Plan, facilitate, and participate in working sessions with vendors and cross functional teams
  • Adhoc system analysis to identify, document, and communicate potential system defects
  • Acts as a liaison between internal and external departments on all things related to the Credit Application Processing Platform
  • Represent the Credit Risk team as the main POC for Enterprise and other projects
  • May train, provide direction to and review the work of other analysts
  • 3-5 yrs experience in Credit Risk Management, Activations, Fraud, Manual Review, and Finance
  • Successful candidate must be flexible and results orientated