Business Process Improvement Resume Samples

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OA
O Aufderhar
Orie
Aufderhar
969 Wanda Neck
San Francisco
CA
969 Wanda Neck
San Francisco
CA
Experience Experience
04/2016 – present
Phoenix, AZ
Associate Business Process Improvement Specialist
Phoenix, AZ
Associate Business Process Improvement Specialist
04/2016 – present
Phoenix, AZ
Associate Business Process Improvement Specialist
04/2016 – present
  • Passionate about achieving goals, process improvement and learning new processes and technology platforms
  • Work with department leaders on SOP updates due to enhancements
  • Flexibility to work on any initiative deemed strategically important
  • Support User Acceptance Testing strategies and execution plans
  • Represent Customer Service Accounting/Front End, as a liaison with other project units to share in best practices
  • Proficient in Excel, Word, Process Mapping, PowerPoint, and Access
  • Prepare and review business and function documentation and test plans
11/2010 – 10/2015
Phoenix, AZ
Business Process Improvement Specialist
Phoenix, AZ
Business Process Improvement Specialist
11/2010 – 10/2015
Phoenix, AZ
Business Process Improvement Specialist
11/2010 – 10/2015
  • Responsible for forum meeting preparation and facilitation. This includes the monthly Quality meeting and quarterly Village Hall
  • Maintains Continuous Improvement and Quality reporting and analysis - monthly, quarterly, ad-hoc
  • Constructs and maintains process flow diagrams to provide visual representation of activities and relationships
  • Understands Lean concepts and the application to drive business improvements
  • Partners with BPI Manager to instill a Continuous Improvement culture across the organization
  • Other duties may be assigned
  • “LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
09/2007 – 09/2010
Phoenix, AZ
Manager of Business Process Improvement
Phoenix, AZ
Manager of Business Process Improvement
09/2007 – 09/2010
Phoenix, AZ
Manager of Business Process Improvement
09/2007 – 09/2010
  • Familiarity with Change Management theories and best practice approaches (i.e. Kotter’s Change Model, ADKAR, Fisher’s Process of Transition, etc)
  • Project Management and/or Agile certifications a plus
  • Clearly understand and articulate the business strategy and relate outcomes of BPI projects and initiatives to that strategy
  • Determining the as-is state, identifying formal and informal business processes in the organization, and obtaining the context in which the process is performed and the value generated, as well as the pain points that exist and possible solutions to address
  • Create and manage an enterprise-wide plan for business process documentation and review and leading a BPI team to implement that plan, leveraging industry best practices to ensure business processes are properly documented and kept current and relevant as the business evolves
  • Proven track record of building consensus and forming coalitions, negotiation, and diplomacy
  • Educate stakeholders impacted by BPI to understand how their business operations really work, demonstrating which processes add value and identifying areas of waste and opportunities for improvement
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of California, Los Angeles
Bachelor’s Degree in Business
Skills Skills
  • Actively lead and coach cross-functional project teams in the application of Lean Six Sigma
  • Provide expert-level problem-solving methodology guidance, problem analysis and solution development
  • Partner with business units to identify and prioritize improvement projects and define their financial value
  • Provide project status updates, feedback and appropriate reporting on selected projects
  • Energetic self-starter who thrives in a fast-paced environment
  • Results-driven achiever who is able to grasp and communicate complex ideas clearly
  • 8 years business experience, including 5 or more years of experience in business or process management and designing, implementing and supporting business information applications systems & operational processes
  • Experience in the use of dashboards for managing business processes and results
  • Capable of leading DMAIC project
  • Experience in standardized Software Development Life Cycle (SDLC) processes
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1

Manager of Business Process Improvement Resume Examples & Samples

  • Bachelor's
  • 5+ years of experience managing direct reports
  • Lean Six Sigma Black Belt certification for American Society for Quality or similar
  • Master Black Belt certification, or obtained within 1 year of hire
2

Business Process Improvement Internship Resume Examples & Samples

  • Knowledge of or experience with process improvement disciplines including BPI, Knowledge Management or Business Intelligence
  • Knowledge of or experience with organization change & process management methods: Six Sigma, Lean, Agile, etc
  • Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, training, requirements specifications, system design, and documentation of user guides
  • Experience working with Information Technology with at least the broad understanding of Application & Web Servers/Tools/Frameworks, Application Integration and Software Development, Databases, Operating Systems and Desktop tools
  • Knowledge of or experience with BPM Suite or similar BPMS Tool based solutions
3

Business Process Improvement Resume Examples & Samples

  • Lead cross-functional teams to analyze, design and implement process improvements including required project and change management
  • Actively lead and coach cross-functional project teams in the application of Lean Six Sigma
  • Provide expert-level problem-solving methodology guidance, problem analysis and solution development
  • Partner with business units to identify and prioritize improvement projects and define their financial value
  • Provide project status updates, feedback and appropriate reporting on selected projects
  • Collaborate with other Process Improvement Leaders to maximize and conduct training on process improvement and change management methodology and tools as required
  • Demonstrated analytical, problem-solving, negotiation, and communication skills
  • Excellent project management skills and strong knowledge of project methodology is desirable
  • Semiconductor R&D or Operations subject matter expertise
  • Energetic self-starter who thrives in a fast-paced environment
  • Engineering degree required
  • Lean Six Sigma Green Belt certification with proven project successes, Black Belt preferred
  • Project management experience (PMP Certification) desired
  • Six to ten years hands-on experience in a Leadership, Process Improvement or Consulting (varied consulting experience will be considered) role
  • Experience in Operational/Team Leadership, Process Improvement and Change Leadership
4

Business Process Improvement Expert Resume Examples & Samples

  • This person needs to have a minimum of 5-10 years of experience in either high level operational leadership, Process Improvement or both at a Wholesale Mortgage Lender
  • They must be an innovative thinker and process ideas should be forward thinking, flexible enough to adapt to industry change, and always have an eye towards cost containment
  • Experience in assisting in the design of process is required
5

Business Process Improvement Lead Resume Examples & Samples

  • Collaborates with key business partners, Global Process Owners and IT to identify, develop, and document business requirements (user stories) to support the Source-to-Settle and Spend Management enabling capability process design. Ensures robust tools and capabilities are in place to meet business requirements and ensure effective user experience/customer satisfaction
  • Works closely with the Sr. Manager, Knowledge Management on Knowledge Management requirements through enabling capabilities and ensures knowledge management requirements identified and met. This includes document management requirements, knowledge articles and appropriate “knowledge” delivery strategy to end-users
  • Works closely with Global Services Enabling Technology Leader to ensures a robust Management Systems framework, tools and capabilities are in place to meet business requirements and to ensure effective user experience/ customer satisfaction
  • Understands full end to end process integration including Source-to-Settle, Spend Management Services, Supply Chain/ Back to Basics and Global Services enabling technologies
  • Creates, maintains and governs S2S and SMS business process requirements (user stories) for all enabling technologies and platforms
  • Identifies all enabling technology integration points (down to level 4 and 5 process steps) for Source-to-Settle/ Spend Management processes; ensures robust integrations, interfaces, etc., and associated requirements, measures and monitoring to ensure integrations are seamless and full-proof. Develop risk mitigation plans where required
  • Identifies data requirements associated with all integrations; documents, aligns with key partners on requirements and works closely with appropriate data services owners on requirements and ensure data needs met
  • Ensures robust testing strategies are developed and executed including regression, user acceptance and end to end process testing; in some cases, oversees all business testing activities
  • Drives systems process improvement initiatives to mitigate risks, increase user experience/ customer satisfaction levels, increase business productivity, and overall efficiency
  • Develops robust change impact assessment, associated change management approach and requirements aligning with key business partners on readiness plans; ensures appropriate plans are in place and executed to deploy any new business requirement and/or integration or if updating any existing integration
  • Participates in appropriate governance forums to ensure end to end integrations between Source-to- Settle and Spend Management Services and enabling capabilities are controlled and aligned
  • Will be seen as a functional expert for S2S and SMS Business Process Integration with Global Services and Management Systems
  • Translates Global Procurement Technology strategies and visions into actionable and measurable operational plans to increase effectiveness of services while improving customer experience. Maintain a strong knowledge of best practices
  • Provides critical input into technology , longer-term operational approach , strategy, methodology, and overall partnership with IT
  • Bachelor’s degree in Business or similar field is required with a Master’s/MBA being preferred
  • 7+ years business experience or related roles is required
  • Experience in assessing, developing, testing, deploying business process integration initiatives/ improvements and technology enablement initiatives is required
  • Knowledge of business requirements, process re-design impact assessments/ mitigations and high-level design activities is required
  • Detailed understanding of key processes and systems impacting Procurement and suppliers, both Supply Chain and Commercial Procurement processes is required
  • Advanced Project management and organizational skills with the ability to manage multiple priorities in a dynamic and virtual environment is required
  • Prior experience business process re-engineering and deploying new, large scale capability initiatives across organizations is required
  • Strong leadership, negotiation and influencing skills are required
  • Must be proficient in the English language
  • 3 years of people management experience is required
  • Project Management Certification is preferred
  • Six Sigma Green Belt and/or Design Excellence certification preferred
  • S2S Experience is preferred
  • Change management experience preferred including impact assessments, stakeholder analysis, communication planning/delivery, etc
  • Experience and exposure to Global and matrix organizations preferred
  • The candidate must have strong analytical problem solving and interpersonal skills, leadership, influencing, and presentation skills
  • 15% travel domestic and international is requiredProcurement
6

Business Process Improvement Lead Resume Examples & Samples

  • 7+ years business experience or other related roles is required
  • Supply Chain experience or Procurement Experience is preferred
  • 15% travel domestic and international is required
7

Manager of Business Process Improvement Resume Examples & Samples

  • Partner with department leaders to create alignment and strategy for a Business Process Improvement (BPI) approach and priorities within their area of the organization
  • Clearly understand and articulate the business strategy and relate outcomes of BPI projects and initiatives to that strategy
  • Establishing guidelines for what constitutes valuable process change and drive management processes that guide stakeholder behavior towards process awareness and improvement
  • Educate stakeholders impacted by BPI to understand how their business operations really work, demonstrating which processes add value and identifying areas of waste and opportunities for improvement
  • Collaborate with peers in both IT and business areas to drive the adoption of a process-centric culture of business optimization that drives increasingly lean, agile and scalable business outcomes
  • Determining the as-is state, identifying formal and informal business processes in the organization, and obtaining the context in which the process is performed and the value generated, as well as the pain points that exist and possible solutions to address
  • Leading enterprise wide and/or departmental BPI efforts and targeting and prioritizing work on business processes that support business and corporate strategies and objectives, then gaining buy in and agreement on these priorities and presenting road maps as needed
  • Create and sustain a high-level vision of how BPM and process competencies help the enterprise deliver and sustain adaptable business outcomes, tailored as needed for different stakeholder perspectives
  • Create and manage an enterprise-wide plan for business process documentation and review and leading a BPI team to implement that plan, leveraging industry best practices to ensure business processes are properly documented and kept current and relevant as the business evolves
  • Determining the optimal process governance needed in the organization, and manage the decision making and approval process, and its key stakeholders and participants
  • Overseeing process input and output, and determining whether a process is performing correctly and delivering the desired process and business outcomes
  • Use performance management information to identify where processes are underperforming and highlight process governance issues where decisions on metrics may be needed (for example, are the metrics used reliable and relevant?)
8

Business Process Improvement & Internal Control Specialist Resume Examples & Samples

  • Assists the Business Process Improvement & Internal Control Function in the development of policies, procedures and guidelines related to business process topics
  • Support the execution of business process reengineering & business process improvement
  • Facilitate the change management due to strategic business process improvement
  • Perform business process analysis in order to identify best practices to share across regions
  • Monitor risks across the Company and foster the compliance to internal rules
  • Evaluate and improve internal control adequacy (liasing with other internal control functions)
  • Ensure follow-up and corrective actions to key-findings highlighted through internal control activity
  • Make oral or written presentations concerning special projects: discuss strengths and weaknesses and propose new solutions
9

Business Process Improvement Regional Manager Resume Examples & Samples

  • High level of ability to collaborate and communicate effectively at all levels of the organization
  • Able to maintain effective relationships with Service and Implementation leaders and associates, central service delivery organization and best of breed teams
  • Extensive experience in successfully executing on BPI initiatives, tools and systems
10

Business Process Improvement Specialist Resume Examples & Samples

  • Responsible for forum meeting preparation and facilitation. This includes the monthly Quality meeting and quarterly Village Hall
  • Maintains Continuous Improvement and Quality reporting and analysis - monthly, quarterly, ad-hoc
  • Constructs and maintains process flow diagrams to provide visual representation of activities and relationships
  • Assists in the establishment of performance metrics that are linked to the business objectives; takes corrective action as required and reports on progress
  • Understands Lean concepts and the application to drive business improvements
  • 15
11

Business Leader Global Quality & Business Process Improvement Resume Examples & Samples

  • Develops and maintains strong working relationships with key stakeholders, vendors and other resources to design contact center Quality and Business Process Improvement solutions that address customer needs for established objectives, define functional requirements, test and implement the solution that reduces costs and improve customer satisfaction
  • Provide the strategic blueprint, technical direction and overall leadership for the Global Quality teams in a call center environment
  • Manage and direct teams of Quality professionals across multiple BPO organizations and lines of business; leads the quality initiatives and standardization globally
  • The Director supports delivering high standards of service to customers through global Quality and Business Process Improvement staff of transactional auditors, data analytics and technology resources of the BPO’s
  • This leader will drive the identification of Key Performance Indicators (KPI’s) which promote high quality service delivery and have the greatest positive impact for the customers
  • The Quality Assurance team will be responsible for monitoring, scoring and reporting interactions between our staff and clients, identifying compliance, performance and training opportunities, which will lead to improved service quality
  • Develops continuous business process improvement programs which leverages all Cardholder interactions to drive quality and improve the overall customer experience
  • Drive continuous operating improvements and quality performance of site metrics such as quality, call drivers, productivity, staffing, training, attrition, and costs
  • Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions
  • Experience applying contact center quality and business process mapping experience and understands its importance to process excellence
  • Articulates working knowledge of contact center quality and business processes and consistently takes a practical and fact-based approach to making decisions
  • Experience using tools, systems, and documentations to resolve difficult customer issues, and guiding junior members to MasterCard resources
  • Experience working at contact center facilities and on Customer business locations
  • Thrive in a fast-paced, constantly changing environment and maintain a positive, can-do attitude
  • Experience working on core contact center functions
  • Experience in building client and vendor relationships and understanding the Customer Experience objectives
  • Experience working on mid-size projects across functions and exposure managing tactical components of larger projects
  • Experience providing individual expertise to supplement available tools for customer queries
  • Demonstrated advanced ability in a specific area of Customer Experience, in addition to general competency across disciplines
  • Expert Data Analytics
  • Expert IT Business Process
  • Advanced Requirements Gathering
  • Expert Technical Documentation
  • Expert Project/Solution Management
  • Expert Solution Delivery
  • Foundational Understand Key Customer Needs
  • Expert Business Acumen
  • Expert Future Focus
  • Expert Global Perspective
  • Expert Innovation and Thought Leadership
  • Expert People Leadership
  • Expert Personal Influence
12

Business Process Improvement Resume Examples & Samples

  • BA/BS in Business, Management Information Systems or related field preferred
  • 8 years business experience, including 5 or more years of experience in business or process management and designing, implementing and supporting business information applications systems & operational processes
  • Lean Six Sigma certification (Green, Black) highly preferred
  • Experience in the use of dashboards for managing business processes and results
  • Experience working with re-engineering processes, the technology industry, business processing models, Process Design, Requirements Management and Project Management
  • Capable of leading DMAIC project
  • ITIL certification is a plus (not required)
  • Must be able to act as liaison between team members and department leaders
  • Must have ability to stay focused on end-to-end business processes and activity flows
  • Must function as an effective senior team member, and mentor others to contribute to the team’s success
  • Must have demonstrated ability to lead others and facilitate projects from start to finish
  • Must be able to make high quality business decisions based on a mixture of analysis, wisdom, experience, intuition, and judgment
  • Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
  • Must possess a good working knowledge of work flow analysis definition and charting methods
  • Must possess good skills with word processing and charting tools such as Microsoft Word, VISIO, Excel, Project, e-mail. Minitab preferred
  • Experience in standardized Software Development Life Cycle (SDLC) processes
13

Business Process Improvement Lead Resume Examples & Samples

  • Acts as a change agent
  • Master’s degree such as MBA preferred
  • Manage projects and ensure their compliance
14

Developer for Business Process Improvement Resume Examples & Samples

  • University degree in Information Technology, Computer Science, Mathematics or Physics. Very good programming skills
  • Strong analytical and logical skills
  • You are capable to take decisions quickly and work calm and collected under time pressure
15

Enterprise Business Process Improvement Resume Examples & Samples

  • Responsible for the delivery on a smaller enterprise process improvement initiatives or works with a team on larger enterprise process improvement initiatives
  • Responsible for all phases of the established process. Assembles the process team, assigns individual responsibilities and guides the team through the process methodology. Becomes intimately familiar with the entire scope and requirements of the initiative. Performs research amongst leading practices and participates in problem solving and execution
  • Conducts gap analysis, evaluate cost benefits analysis to support recommendations and translate business needs into system requirements
  • Works with staff who has a direct relationship or an implied reporting to achieve business outcomes. Providing clear leadership and direction in a positive and professional way
  • Provides guidance and leadership to a cross-functional team. Encourages collaboration while holding team members accountable. Builds effective relationships in an effort to build trust and learn the business as well technology
  • Ensures process deliverables are created, maintained and meet departmental standards
  • Works with business units and cross functional teams to gain an in-depth understanding of their business processes. Translate business needs into system requirements documentation and explain to the end user in an easy to understand way
  • Identifies and articulates customer issues and translate them into business requirements and/or data metrics for simple as well as complex business processes
  • Prepares and delivers reports, metrics, recommendations, or alternatives for improving processes in operational models and workflow procedures for stakeholders buy in
  • Provides assist in the development of business valuation including Return on Investment. Promoting continuous process improvement practices through metrics/KPIs, dashboards and role accountabilities
  • Acts as a change agent and strive to build unity at a time of change
  • Apply project management techniques to ensure on-time, high-quality deliverables
  • Required A Bachelor's Degree in business, healthcare, finance, communications or related field
  • Required 5+ years of experience in Direct process improvement/business process analysis/business process engineering experience including: Performing business analysis, Audit reviews, Process improvement, Process analysis Creating and presenting to Sr. Management Healthcare and managed care experience
  • Preferred 1+ year of experience in Project Management
  • Preferred 1+ year of experience in A business process methodology environment
  • Preferred 1+ year of experience in Financial Analysis
  • Preferred 1+ year of experience in IT
  • Preferred 1+ year of experience in benchmarking best practices and strategies in healthcare
  • Preferred 1+ year of experience in Consulting in related field
  • Intermediate Ability to lead/manage others in a matrixed environment
  • Beginner Demonstrated leadership skills
  • Intermediate Ability to analyze information and covert related activities into a comprehensive work plan
  • Intermediate Demonstrated ability to deal with confidential information
  • Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
  • Intermediate Ability to multi-task
  • Beginner Ability to implement process improvements
  • Beginner Ability to drive multiple projects
  • Beginner Ability to influence internal and external constituents
  • Beginner Demonstrated time management and priority setting skills
  • Preferred Certified Business Analyst (CBA)
  • Preferred Certified Information Systems Auditor (CISA)
  • Preferred Certified Internal Auditor (CIA)
  • Preferred Six Sigma Certification
  • Preferred Other Financial Analysis, HealthCare operations, Risk Management, Business Process/Transformation
  • Preferred Intermediate Microsoft Project
16

OCM Business Process Improvement BA Resume Examples & Samples

  • Work independently and/or lead or coordinate a team of BPR specialists
  • Perform business process reengineering and business requirements development and management and provide business process improvement recommendations that demonstrate thought leadership
  • Perform and present industry reach in order to recommend intelligent targeted KPIs
  • Analyze client operations, business processes, and organizational structures
  • Consult using re-engineering techniques to improve process performance and product quality
  • Demonstrate knownledge of insurance business best processes
  • Support change management approaches and engage effectively with client employees
  • Facilitate informal trainings and brown bags to educate project team on process improvement
  • Collect data to identify root cause and develop metrics for process measurement
  • Measure performance against process requirements and align improvement to performance shortfalls
  • Convey issues, reports, and other deliverables clearly, effectively and on deadline
  • Provide business process/requirements support to technical briefings and reports; meetings and walkthroughs; problem analysis and solutions
  • Apply process improvement, reengineering, and requirements methodologies and principles
  • Conduct interviews, training, and additional forms of knowledge transfer across all phases of projects
  • Must be able to travel 80%
  • Business Process Integration
  • Lean Six Sigma
  • Microsoft Visio
17

Regional Business Process Improvement Leader Resume Examples & Samples

  • Develop and deploy WABCO S&P System in line with other WABCO functions and ISO TS requirements
  • Conduct cross-functional process improvement projects aimed at ensuring S&P processes quality and documentation
  • Conduct continuous verification loops on existing tools and systems
  • Reduction of administration effort within S&P
  • Alignment of tools and systems with given standards
  • Prepare the S&P organization for any change or update to tools and systems with trainings or information material as required Improve S&P efficiency with Six Sigma rigor and proper IT tools
  • Standardize, coordinate and formalize S&P procedures (strong input from all relevant S&P functions)
  • Ensure Supplier Manual incorporates WABCO Production and WABCO S&P System requirements
  • Comply with WABCO and Sourcing & Purchasing rules and policies
  • Bachelor degree, Economics or Engineering, IT most welcome
  • Experience in an industrial environment, Automotive industry is plus
  • IT-related background/ knowledge, preferably database structures and functions is an asset
  • Quality, Cost, Delivery experience
  • Professional experience in process improvement excellence is an asset
  • Trained in Lean principles, Six Sigma Green Belt, QR6S Yellow Belt is an asset
18

Business Process Improvement Executive Resume Examples & Samples

  • Map out and review existing operation processes across the business to identity opportunities for operational integration & optimization
  • Drive process improvement projects across varying functions & sites w/in Grab Philippines - from due diligence, project scoping & project implementation
  • Work with employees of all levels within the region, from junior to senior executives, to deliver positive impact in the business
  • Engage multiple internal & external stakeholders, identifying and driving opportunities for improvement across the business
  • Provide analytical support to internal teams as needed
  • Drive and increase synergy across the different internal teams
  • Support internal client teams at various stages; for example, providing a fact base, structuring and helping with issue identification and solutioning, advising on the practicalities of implementation, or leading actual execution
  • Take on adhoc roles and responsibilities that the company may require of you
  • Must have 3 – 4 years work experience in either a Start-Up Tech Firm, IT organization or top tier management consulting experience or equivalent
  • Must have the ability to capitalize on both quantitative & qualitative data inputs
  • Have skills in business process mapping / re-engineering & process flow analysis
  • Have sound business insight and 1 - 2 years functional experience working in or with one or more of the following: Strategy, Project Management, Shared Services, Marketing, Logistics & Transport, E-Commerce, Sales, Research, & Operations Management
  • Have fundamental knowledge of supply chain analysis / lean manufacturing techniques / six sigma certification
  • Have excellent problem solving skills, Out-of-the-box thinking, motivated, self-starter with strong interpersonal skills and work ethic
  • Should show high adaptability and ability to work in a collaborative and fluid environment
  • Demonstrate ability to coordinate & influence people at various levels of the organization – from junior to senior executive levels
  • Demonstrate leadership qualities
  • Have the ability to communicate at varying Socio-economic classes (solid written & verbal communication)
  • Must be proficient in the various MS tools (e.g. Excel, Powerpoint)
19

VP Business Process Improvement Resume Examples & Samples

  • Identify inefficiencies or failures in the existing processes & procedures
  • Work with existing stakeholders to assist in resolving inefficiencies in areas they themselves identify
  • Provide success as defined by The Business through increased efficiency, transparency & redundancy
  • Define process-oriented ‘round-trip’ projects that are suited development in a BPM software environment
  • Oversee the design, development and adoption for each project
  • Be able to demonstrate through monitoring, reporting and feedback that the stated business objectives have been fulfilled on a project-by-project basis
  • Ensure Optimisation extends beyond individual processes, improving support, administration and compliance surrounding all activities
  • Define The Business’ goals and definitions of success, ensuring resilience through training and documentation
  • Establish best practices throughout the department and beyond
  • Establish the department as a Centre of Excellence for Process Management & Optimisation
  • Enable other departments to benefit from the experience and approaches adopted
  • Establish departmental and inter-departmental links though collaboration and committee to propagate the adoption of Business Process precepts and methodologies
  • Act as Business Process Evangelist through internal and external PR in order to illustrate JPMC’s commitment to efficiency, transparency and conformance
  • Ensure all touchpoints are educated as to the CoE’s objectives and advantages of the adoption of its precepts
  • Demonstrable success in Business Process management/optimisation, ideally within IT Service Delivery and/or financial institutions
  • Ability to communicate and liaise at C-level
  • Experience/understanding of business & technical process re-engineering and modelling concepts
  • Exposure to one or more BPM software environments, especially OpenText’s BPM
  • The use of key performance indicators or analytics to underpin reporting
  • Strong analytical skills and writing skills related to the creation of functional and technical specifications
  • Experience at senior management or departmental head level
  • Experience in/exposure to the following areas
20

Director Lean Business Process Improvement Resume Examples & Samples

  • Location/Facility – Dallas, Texas For more information on the facility, please click our Locations link
  • Specialty/Department/Practice –Lean Operations Support, Operations Excellence
  • Shift/Schedule – Full Time, Exempt
  • Benefits –Our competitive benefits package includes*
  • Bachelor Degree Required
  • 10 plus years of experience required
  • Master’s degree preferred in industrial engineering, Health Care Administration, or related field
21

Business Process Improvement Specialist Resume Examples & Samples

  • Facilitation of Business Process Improvement projects (under Black Belt guidance) using Lean Six Sigma discipline and includes the coaching, coordination, and management of improvement teams as they are engaged in the improvement process
  • Project team member selection, develop project plans, assign tasks, reward teams, resolve conflicts and support Black Belt projects when required
  • Apply the various Lean Six Sigma tools to deliver project cost, quality and time objectives established by champions, leaders, key stakeholders and the needs of the business
  • Deliver projects that provide quantifiable, statistically significant and sustainable business process performance improvements in alignment to goals / objectives
  • Present project team progress to senior leaders, champions, and process owners at DMAIC tollgate reviews
  • Support Lean Six Sigma learning environment and associate development by facilitating or assisting with training events and simulation exercises
  • Serve as a change agent and support a continuous business improvement philosophy by ensuring appropriate use of methodology, process discipline, fact based decisions, and involvement of associates in problem solving and decision making
22

Business Process Improvement Leader Resume Examples & Samples

  • Extensive coordination with multiple stakeholders at all levels of the organization to understand the current state (problem statement) and define appropriate goals/objectives (Solution). By defining the problem, measuring the current process by collecting data, analyzing the relevant data, optimizing the process and controlling the process output, you will help reduce defects / pain-points and maximize product and service quality. Additionally, you will apply Lean Manufacturing principles to remove process steps that provide no value to the customer and reduce waste
  • Set the strategy for a Process Improvement / Lean / Six Sigma implementation. Working with executive leadership across GSS, you will select and prioritize initiatives and create project plans to guide team members to complete projects and deliver results in a timely manner. You will demonstrate value by utilizing Process Improvement / Lean / Six Sigma tools and techniques, such as control charts and a root cause analysis
  • Clearly defining outputs in the form of gains that can easily be measured and quantified
  • Managing multiple Process Improvement / Lean / Six Sigma projects in order to accomplish measurable business process improvements
  • Employing Process Improvement / Lean / Six Sigma tools and analytics into organizational operations in order to accomplish business objectives
  • Planning, designing, and accomplishing of key projects
  • Demonstrating the ability to quickly understand how a team works and the ability to influence, motivate and get along with others
  • Serving as a strong change advocate who pursues organizational change without upsetting employees. Must be able to communicate effectively in the role as trainer, coach, and mentor
  • Communicating to employees at all levels of the organization and must be able to speak the language of front-line workers, as well as C-level executives
  • Ensuring projects increase the organization’s competitive advantage and financial performance
  • Acting as a connector between Process Improvement / Lean / Six Sigma projects and executive leadership by keeping leadership involved in quality improvement efforts and securing continued commitment and resources
  • Driving success, with a view of the big picture, and quantifying a project / solution’s impact
  • Use slides, graphs and charts to tell the story and show process improvement in highly visible and easily understood visual forms
  • Promoting data-driven solutions rather than subjective conjecture
  • Communicating progress, delivering recommendations and facilitating decisions with senior executives
  • Minimum 5+ years experience in a process improvement function with internal consulting, process re-engineering and/or change management role, preferably in Financial Services industry, including roles of influence and with consistent interactions with Senior Business leadership
  • Relevant business experience in Six Sigma/Quality Leadership, project management, re-engineering processes, and financial services (JP Morgan Chase background preferred)
  • Proven track record of setting strategic direction, influencing/consulting with senior leadership, and improved bottom line results
  • Hands-on re-engineering experience leading and coaching quality improvement projects
  • Strong strategic, analytical/problem solving skills
  • Consulting and/or experience managing large cross-functional projects
  • Can coach Business Leader, Champions and Sponsors on the ideal strategy to promote productivity and quality within and across functions
  • Global Supplier Services Line of Business knowledge is a plus
  • Can lead multiple quality improvement projects and teams through the DMAIIC process using Six Sigma techniques
  • Bachelor's degree required. Masters degree is a plus
  • Exceptional facilitation and presentations skills
  • Ability to create a plan and perform a variety of tasks to accomplish defined goals. A wide degree of creativity and latitude is expected
  • Demonstrated ability to lead and direct the work of others
  • Formal Lean/Six Sigma certification is a plus
  • Familiarity with a variety of Process Improvement / Lean / Six Sigma concepts, tools, practices, and procedures
  • Detail-oriented with an ability to prioritize and multi-task
  • In-depth knowledge and understanding of operational processes and related concepts and controls
  • Strong negotiation and innovation skills
  • Successful track record driving projects from inception to implementation
  • Ability to think strategically about how to create business led solutions and ability to communicate effectively to both business and technical audiences
  • Ability to orchestrate and drive complex strategies and solutions
  • Experience working with geographically distributed and functionally diverse work-groups
  • Strong sense of prioritization and ability to execute against deliverables; able to take personal accountability for key projects and issue resolution
  • Superior analytical and problem solving skills; ability to formulate a strategy, approach and deliver a plan
  • Strong leadership and communication skills; executive level verbal and written presentation skills is a must
  • Flexible work style, and ability to work effectively with stakeholders and colleagues at all levels
  • Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio) is required
23

Business Process Improvement Specialist Resume Examples & Samples

  • Responsible for defining and executing projects involving cross-functional teams to implement complex change initiatives spanning the entire value chain of capital project execution. Understand the interactions and interdependencies of key business processes and how they affect business execution and financial performance
  • Evaluate processes to identify complex, non-value adding, inefficient or error-prone steps and quantify the business impact of the waste or defects
  • Develop corrective action/improvement plans based on benchmarking and industry best practices and write business cases to justify the proposed solutions
  • Responsible for collecting stakeholder requirements and turning them into action plans or applying them as evaluation criteria. Assemble and facilitate effective, cross-functional teams comprised of BPI, business resources and outside resources, as required. Responsible for assessing, communicating and mitigating risk with improvement initiatives
  • Accountable for achieving objectives of improvement initiatives and making sure that the changes stick by defining governance and are effective by creating metrics and dashboards. Accountable for keeping management, stakeholders, other team members and employees informed of team activities
  • Works closely with employees and business leaders to align objectives and ensure successful outcomes. Responsible for capturing and integrating lessons learned into business practices
  • Highly motivated individual who is capable of leading bold change in a matrix organization
  • Experience across the value chain of capital equipment project execution – in large or small businesses, but preferably both
  • Experience with industrial and utility power generation, air quality control and balance of plant equipment is highly desired
  • Proven experience championing and driving cross-functional change initiatives that include the implementation of IT solutions
  • Experience with defining prioritized, detailed action plans and creating business cases for broad, complex business improvement initiatives
  • Fluency with quality management systems and proficiency with modifying existing or creating new policies, procedures, work instructions and training material in support of ongoing improvement initiatives
  • Strong interpersonal and relationship building skills with demonstrated resourcefulness and flexibility both internally and externally
  • ERP implementation experience highly desired
  • Willingness and ability to travel both domestically and internationally
  • Proficiency with Lean Six Sigma tools and methodologies, including root cause analysis
  • Lean Six Sigma certification highly desired
  • BS in Engineering with 10 years of experience with industrial and utility power generation, air quality control and balance of plant equipment
  • MS or MBA strongly preferred
24

Business Process Improvement Associate Resume Examples & Samples

  • Bachelor of Arts or Science degree
  • 1 – 3 years of relevant work experience in project management and data analysis; experience in process improvement and / or change management preferred
  • Strong proficiency in Microsoft Excel
  • Demonstrated knowledge of SQL preferred; experience in SQL Server a strong plus
  • Technical competency in Six Sigma skills (DMAIC, Lean, Six Sigma, or Change Management) a strong plus
  • Strong proficiency in analyzing data sets and identifying root causes, determining cause/effect relationships, and assessing impact of changes
  • Experience with building upon analysis to deliver actionable, data-driven recommendations and successful outcomes
  • Ability to facilitate and influence cross-functional stakeholders
  • Competency in tailoring clear verbal and written communication for a wide variety of stakeholders
  • Thoroughness in tracking numerous, detail-intensive tasks while ensuring their completion and accuracy
  • Demonstrates personal initiative and actively assumes responsibility and ownership
  • Willingness to challenge assumptions and current practices across the organization
25

Business Process Improvement Leader Resume Examples & Samples

  • Leads projects and working teams to deliver expected results
  • Applies continuous improvement tools and techniques, as well as other Lean Six Sigma principles and tools, toward a variety of projects
  • Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives
  • Works with local team members to identify and prioritize continuous improvement opportunities
  • Works with functional and site leaders as a "thought leader" to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs
  • Works with local team members to instill effective daily work management behaviors, such as daily metric review
  • Contributes toward building a grass-roots culture of continuous improvement
  • Coaches other employees on the use of various tools, concepts and practices foundational to Lean Six Sigma in order for employees to build self-sufficiency, sustainability and scalability
  • Participation in Communities of Practice, leading of Lean/Six Sigma training classes, documentation of business processes and completion of required continued learning
  • Six Sigma Certified Black Belt / Green Belt
  • Experience in data collection and analysis for Master Black Belt projects
  • Management in leading, training and coaching high performing Lean Six Sigma teams is a plus
  • Demonstrated understanding and experience in continuous improvement, process management, or system thinking (4 to 6 years)
  • Black Belt/ Green Belt or Lean Practitioner Certified
  • Project Management (PMP) preferred
  • Experience Transactional business process, or operations required
  • Demonstrated experience leading change
  • Able to influence business leaders
  • Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
  • Proficient with Microsoft Powerpoint, Excel, and Word
  • 0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts.)
26

Business Process Improvement Specialist Resume Examples & Samples

  • Define the features of the product and builds out the backlog/stories
  • Decides on when to release with MVP (Minimal Viable Product)
  • Adjust features and priority every iteration/sprint, as needed
  • Communicate project deliverables and status to senior leaders
  • Collaborate with Learning & Development as new processes are identified as well as when training may be needed to support a release
  • Minimum of three years of insurance or financial industry operations experience
  • Proven experience collaborating with others on process improvements or equivalent
  • Ability to interpret process flow maps and basic requirement documents
  • Strong computer proficiency in Word, Excel, Outlook and PowerPoint
  • Genworth experience in USLI Operations
  • Experience in a similar role with an insurance or financial services company
  • Experience developing training materials, documenting processes, and interpreting contract language and/or procedures
27

Business Process Improvement Resume Examples & Samples

  • Defining and improving business processes with a focus on telecommunications process knowledge
  • Interpreting business requirements for partner organizations
  • Supporting business in managing change related to technology, product, or process change
  • Exercising independent judgment in methods, techniques and evaluation criteria for obtaining results
  • Acting independently to determine methods and procedures on assignments
  • Assessing readiness for change prior to implementing solutions
  • Ability to analyze complex problems, interpret operational needs and develop creative solutions
  • Strong MS Excel, Access, & PowerPoint skills
  • Ability to manage multiple priorities and workflow
  • Advanced verbal and written communication skills, strong interpersonal skills and ability to deal effectively in a team environment. Strong analytical, problem solving, and decision making capabilities
  • Ability to travel nationally as required – up to 25%
28

Business Process Improvement Specialist Resume Examples & Samples

  • Work with the Executive Director, BPI to develop a continuous improvement strategy and rollout for Sealed Air IT & Digital. Provide input to the Sealed Air Continuous Improvement strategy
  • Develop an effective understanding of business objectives, processes capabilities and activities
  • Prioritize the portfolio of work and objectives with process owners and leader through-out the company
  • Lead and facilitate business process improvement and transformation efforts
  • Provide thought leadership on methods, tools and approaches
  • Utilize advanced, agile methods of developing and managing enterprise level and enterprise-wide process improvement, alignment and deployment
  • Develop innovative solutions and substantive content that contribute to defining requirements for IT systems required to facilitate and support business process improvements, procedures, and with the development and application of organizational-wide information models
  • Leverage industry best practices to recommend, plan, organize, and guide complex requirements using Commercial Off-The-Shelf (COTS) tools facilitating quality improvement efforts where possible
  • Develops metrics, and methods to collect those metrics to measure operational efficiency, and develop budget and resource estimates supporting business process improvement efforts
  • Build relationships with other departments to ensure this team’s services are fully utilized and effectively coordinated across teams
  • Integrate the teams work and processes effectively with the other IT groups so we operate in an integrated manner
  • Provide measurement and tracking of CI progress and savings (including driving closure of open PIO/Actions)
  • Six Sigma Green Belt or Lean Enterprise certification is a plus
  • Experience leading continuous improvement initiatives with measureable business payback
  • Ability to work with and influence key business stakeholders
  • Experience leading cross-functional teams on business improvement projects
  • Experience managing IT projects with understanding of how technology can enable business processes and results
29

Business Process Improvement Lead Resume Examples & Samples

  • Bachelor’s degree in a business or technical field
  • Five years of work experience in commercial roles desirable
  • Less than 5% Travel Required
  • Effective team leader
  • Demonstrate use of data analysis and project leadership skills
  • Strong implementation and follow-through skills
  • Strong presentation skills, particularly to management audiences
30

Business Process Improvement Resume Examples & Samples

  • At least 1 year(s) of working experience in transactional quality audit
  • Proficient in MS Excel and MS Powerpoint
  • Technology savvy with the ability to learn new applications and concepts
  • Must be able to learn new tools, software and processes
  • Must be able to take direction, listen to needs of business managers, and interpret their needs to technical instructions
  • Must be able to provide documentation and feedback on project request and communicate clearly any problems or obstacles; and quality audit results
31

Associate Director of Business Process Improvement Resume Examples & Samples

  • Develop the Quality Improvement Plan
  • Manage milestones
  • Facilitate appropriate data sharing among model participants and the HAAB
  • Develop data sharing protocols and reporting schedules
  • Prepare gap analysis and integrate areas of improvement into plan
  • Develop QI strategy and establish QI priorities
  • Collect and analyze QI measures
  • Develop QI reports on progress which include qualitative and quantitative evidence of improvement, including, but not limited to, run-charts, PDSAs and surveys
  • Manage accountability of QI plan task leads
  • Undergraduate degree or higher level of education
  • 10 or more years of managing public health or public medical assistance driven quality health initiatives, with a preferred focus on social determinants of health
  • 5 or more years working in a highly matrix environment
  • General executive presence / presentation skills
  • 4 or more years of more social determinant of health experience
  • 1 or more years or more of program evaluation, data analysis and process improvement experience
  • Must reside in or near the Honolulu geographic target area
  • Healthcare industry and for-profit experience
  • Experience working with Native Hawaiians, Pacific Islanders, immigrants from Micronesia, and Waianae Coast residents and who are bilingual (Hawaiian, Samoan, Tahitian, Tongan, Maori, Tagalog, and/or Fijian)
32

Associate Business Process Improvement Specialist Resume Examples & Samples

  • Work with other project teams to gather business requirements for enhancements and system developments in support of projects
  • Analyze business requirements and recommend solutions for projects
  • Serve as Customer Service Accounting/Front End contact for cross-functional projects led by other departments
  • Support User Acceptance Testing strategies and execution plans
  • Monitor team progress in accordance with project goals and schedules
  • Effective communication with team members as well as coaching team members in related tasks
  • Represent Customer Service Accounting/Front End, as a liaison with other project units to share in best practices
  • Prepare and review business and function documentation and test plans
  • Work with department leaders on SOP updates due to enhancements
  • Minimum 2-year experience in the insurance industry
  • Ability to promote a positive work environment at all times
  • Passionate about achieving goals, process improvement and learning new processes and technology platforms
  • Strong oral, written, interpersonal and presentation skills
  • Basic knowledge of PMO tools/principals and SDLC
  • Past experience working on and/or leading projects
  • Proficient in Excel, Word, Process Mapping, PowerPoint, and Access
  • Flexibility to work on any initiative deemed strategically important
  • Demonstrated experience interacting with operational areas in gathering, documenting and developing business requirements for projects
  • Six Sigma Training
  • Completed Genworth’s Advanced LEAN Training
33

Senior Director of Business Process Improvement Resume Examples & Samples

  • Acts as a point of contact between top management and employees or other stakeholders
  • Working with Process Performance Lead to align process improvement opportunities with associated key performance indicators (KPI) cascade model
  • Expected to drive results through business case development, process improvement methodologies, facilitate alignment between measurable results and process design changes, and manage project imitative teams to conclusive measurable results after implementation
  • Provides oversight and guidance to projects of high importance and critical to the organization
  • Demonstrates expertise in a variety of the field's concepts, practices, and procedures
  • Leads and directs the work of others, including a team of process engineers, project managers, and other support functions
  • Coaches others on understanding the financial results and analytical tools used throughout the industry
  • Establish goals and objectives for areas within functional area
  • Influence and implement policy for areas managed
  • Coordinate with related units to implement and attain performance objectives
  • Assesses performance of managers and professional team members
  • Develop actions to strength organizational capabilities
  • Promote corporate values and principles
  • Translates the strategic direction into a business plan then implement strategy
  • Analyze relative value of alternative approaches or improvements which impact achievement of significant business/functional unit objectives
  • Use judgment to resolve complex internal and external issues that impact business
  • Significant experience with Lean, Six Sigma DMAIC or similar process improvement discipline desired. Six Sigma or PMP Certification preferred
  • Excellent/Seasoned Communications and Presentation Skills, tools such as MS Suite (Project, Visio, PowerPoint, Excel, Word)
  • Ability to execute multiple tasks, be detailed oriented, and with excellent interpersonal verbal and written communication skills for coaching and managing teams
  • Strong Leadership & Communication Skills