Process Improvement Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the process improvement job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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  • Tailor your resume by selecting wording that best fits for each job you apply

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AG
A Glover
Arnold
Glover
843 Quigley Drive
Dallas
TX
843 Quigley Drive
Dallas
TX
Experience Experience
01/2014 – present
Dallas, TX
Director, Process Improvement
Director, Process Improvement
01/2014 – present
Dallas, TX
Director, Process Improvement
01/2014 – present
  • Directing, prioritizing, and implementing E2E process improvement initiatives on time and on budget
  • Driving the consistent utilization of the PEX tools and methodologies with the Process Improvement Practitioners
  • Working with Process Performance Lead to align process improvement opportunities with associated key performance indicators (KPI) cascade model
  • Directing and escalating support to Process Improvement Practitioners
  • Leads cross-functional process design teams to develop and implement solutions to complex operational problems
  • Lead industrial engineering process to establish baseline performance standards to measure project ROI and contribute to labor planning
  • Improve the decision-making model and problem solving capabilities within high performance teams to increase autonomy and the pace of change
08/2009 – 12/2013
Chicago, IL
Process Improvement Leader
Process Improvement Leader
08/2009 – 12/2013
Chicago, IL
Process Improvement Leader
08/2009 – 12/2013
  • Use analytical and business process management to develop full scale project plans to improve
  • Assist in developing site improvement goals and objectives and coordinate and champion activities to meet or exceed those goals
  • Supports the work environment with good morale and a strong work ethic
  • Acting as a change agent – build and deliver the change management strategy to ensure support and buy-in for improvement projects
  • Ensure effective stakeholder management to deliver and maintain effective improvement project sponsorship
  • Provide contract support to through process improvement
  • Work with departments to identify key processes and improvement opportunities
02/2005 – 02/2009
Philadelphia, PA
Process Improvement Specialist
Process Improvement Specialist
02/2005 – 02/2009
Philadelphia, PA
Process Improvement Specialist
02/2005 – 02/2009
  • Assisting with preparing documents and presentation materials and reviewing project documents for accuracy and completeness
  • Utilizing six sigma/lean methodologies into process improvement activities
  • Lead VIP: Lead value improvement program which include build value improvement training, promotion activity, reward and recognition, leadership reporting and etc. Coordinate VIP system update and track the projects’ progress, own project saving target. Build the KPI, problem & project system loop which include control tower setting, black hole and PKP(Problem solving, Kaizen, Project) mechanism
  • Providing status reports to project managers and Director
  • Driving continuous improvement PSMS related projects
  • Working with plant personnel and corporate quality on quality / yield improvement initiatives
  • Developing new process / product capabilities
Education Education
Bachelor’s Degree in Business
Duke University
Bachelor’s Degree in Business
Skills Skills
  • Solid planning skills, business acumen and ability to span boundaries
  • Able to undertake research and to translate strategies into manageable and credible organization interventions
  • Ability to project a well-disciplined professional image
  • Ability to manage multiple projects and deadlines
  • Demonstrated ability to champion change and foster a culture of continuous improvement
  • Vulnerability Assessment testing
  • Computer Network Operations (CNO)
  • Security COTS integration
  • Security Incident Event Management
  • Insider Threat Monitoring
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1

Reengineering & Process Improvement Lead Resume Examples & Samples

  • A proven track record with 11+ years of leadership experience with continuous improvement, process reengineering, and process reviews
  • Extensive knowledge of Lean concepts and tools, Lean Six Sigma Certification preferred
  • Must have high-level thinking, exceptional analytical skills, combined with an ability to deliver analyses in a concise and logical manner
  • Ability to see the big picture without losing attention to details
  • Extensive experience with project and program management
  • Exceptional organizational skills with the ability to work under pressure and rapidly react to changes of focus and/or priority
  • Strong oral and written communication, presentation and meeting facilitation skills
2

Process Improvement Associate Resume Examples & Samples

  • Support the articulation of a problem statement or engagement objective regarding an existing process
  • Establish and define the activities of the process improvement engagement
  • Refresh, recreate or create “as is” process map
  • Identify and gather the relevant metrics, volumes related to the “as is” process, working with the identified business partners
  • Conduct interviews with existing process SMEs across the organization to gather baseline information on current manual processes
  • Inventory and map the current controls, automated and manual, preventative and detective
  • Lead process analysis phase leveraging process engineering and other Total Quality Management(TQM) tools and techniques (Eg: Six Sigma, DFSS, Lean,etc)
  • Work with the key Project Stakeholders to develop process
  • Develop clear target state, including pro forma process performance once implemented. Develop business case with business partners as appropriate
  • Present findings/analysis and make recommendations to senior management
  • Partner with stakeholders to create and launch tactical implementation plans. Build and maintain excellent relationships with internal clients and colleagues
  • Track implementation results; support post-implementation review where appropriate
  • Travel – 10-20% (as required)
  • Process Engineering technical competency i.e Industrial Engineering expertise, is foundational and non-negotiable. Must be well developed and demonstrated by the candidate
  • Process Modeling knowledge and/or experience. Experience with Process Modeling Tools such as Visio, iGraphx would be beneficial
  • Problem solving/process redesign skills: Candidate must demonstrate the ability to rapidly learn the intricacies of an unfamiliar process, and to synthesize that understanding to contribute to a process redesign
  • Business requirements writing skills: Candidate must demonstrate ability to translate elements of a process redesign into business requirements that are sufficiently specific to inform Technology of what development must occur
  • Logical thinking skills: Candidate must possess capabilities for discerning codifiable business rules from established procedures and informal operator practices
  • Project management skills: Candidate must be able to manage their own workstreams, create workable workstream plans and execute on such plans. Candidate must be able to meet commitments and balance competing priorities
  • Client management skills: Candidate must demonstrate the ability to closely partner with line managers and other stakeholders on projects
  • Collaboration with Technology, Operations, Project Management, as well as business partners, will be critical to ensuring successful project delivery
  • Communications skills: Candidate must possess strong written and oral communication skills to document and explain their work
  • Communications skills: Candidate must be able to communicate complex ideas and concepts in layperson terms
  • Teamwork skills: Candidate must be flexible in his/her work style and be able to work with colleagues at different levels
  • Note that this is not a project management role—it requires creative thinking to drive actual process redesign
3

Process Improvement Associate Resume Examples & Samples

  • Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffective)
  • Identify and develop metrics to best manage the organization
  • Identify process risks and controls necessary to mitigate them
  • Proficient in MS Visio
  • Experience with Business Process Management Tools preferred (such as iGrafx)
  • Expereince with business simulation or modeling a plus
  • Experience with, or knowledge of, implementing effective control and quality environments
4

Process Improvement / Six Sigma Analyst Resume Examples & Samples

  • Six Sigma preferred
  • Banking experience strongly preferred
  • Fraud experience a plus
5

Process Improvement Associate Resume Examples & Samples

  • Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects within Mortgage Servicing
  • Develop and refine recommended solutions to address issues and capture opportunities
  • Partner with stakeholders in all activities including the creation and launch of tactical implementation plans
  • 4+ years of experience in strategic consulting or process improvement roles or comparable business analyst role; experience in Six Sigma and Lean methodologies a plus
  • Experience in the financial services industry highly desired
  • Banking experience within mortgage or retail operations, technology and other support functions is preferred
  • Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues, gather data, structure and execute quantitative and qualitative analyses, , conduct interviews, synthesize findings, and develop actionable recommendations
  • Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans. The Associate will be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key
  • Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects. Collaboration with business partners will be critical to ensuring successful project delivery
  • Communications and influencing skills - Candidate must possess excellent written and oral communications skills
  • Must be proficient in MS Excel, PowerPoint and other Office applications
  • Personal traits - Candidate must be a results-focused, highly-motivated, self-starter
6

Lean Process Improvement Senior Analyst Resume Examples & Samples

  • Deliver process improvement savings by applying Lean and/or Six Sigma concepts and methodologies to analyze, identify, and propose alternative solutions to streamline processes and enhance controls
  • Lead end-to-end strategic, cross functional process redesign workshops with business teams. Identify stakeholder needs, conduct current state assessments, create detailed process maps, and develop future state designs. Identify opportunities to improve processes and eliminate waste
  • Identify process improvement enablers, develop new process requirements, liaise with technology/development teams, and coordinate new process deployment
  • Manage project timelines, expectations, risks, and execution. Ensure effective project closure including the validation of successfully meeting/exceeding project objectives. Conduct post project assessment
  • Estimate, track and report process improvement savings and benefits. Prepare materials and present progress and accomplishments to senior management
  • Train and mentor employees on Lean concepts, tools and techniques. Empower and train team members in process mapping and analysis
  • Propel employee engagement in reengineering initiatives; drive continuous improvement culture and promote Reengineering at the grass roots level
  • Drive the definition and implementation of consolidated, streamlined and standardized global operational processes and sharing of best practices
  • Proven track record of evaluating current processes and envisioning ways to reengineer the process in order to create significant efficiencies and enhance controls
  • Highly proficient in the use of desktop tools and software for presentations, consolidation of data and process mapping, i.e. MS PowerPoint, Word, Excel, Visio and BlueWorks. Experience with workflow solutions a plus. MS Access and SharePoint is a plus
  • Strong presentation and meeting facilitation skills. Ability to effectively present to senior management. Strong verbal and written communication skills
  • Ability to promote new ideas and influence culture shift. Strong ability to influence people without direct authority
  • Exceptional organizational skills with the ability to work under pressure and rapidly react to change of focus and/or priority. Must be able to organize and prioritize multiple, concurrent priorities to completion without significant guidance
  • Flexibility to adapt to dynamic environment, and to drive transformational projects
  • Previous consulting experience and/or project management experience is strongly preferred
7

Process Improvement Associate Resume Examples & Samples

  • Demonstrates a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments
  • Responsible for supporting engagements that drive Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning
  • Builds strong relationships with team members and internal clients and contributes to the development and delivery of presentations summarizing project findings to senior audiences
  • Applies project management skills; breaks down work into process steps, develops schedules, and works well within time constraints
  • Applies analytical / quantitative approach to problem solving; knows how to manipulate and analyze data and is comfortable with statistical concepts
  • Identifies key metrics aligned with client initiatives with an ability to help establish baselines and help estimate appropriate targets
  • Applies analytical thinking in determining benefits and results
  • Uses strategic thinking and planning skills and abilities
  • Superior execution and management of engagements and projects
  • Serves as Change Agent and contributes to the Continuous Improvement Culture
  • Bachelors degree, demonstrating a strong academic and extracurricular track record
  • Professional internships and 1-2 years of relevant work experience is a plus
  • Strong computer skills; proficiency in Microsoft applications (MS Visio, Advanced MS Excel - including macros, logic functions, solver, etc., MS PowerPoint), knowledge of MS Access and Minitab are a plus, and comfort with learning and using new software tools
  • Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
  • Exceptional customer service mentality
  • Ability to perceive risks and make decisions quickly, often with incomplete information
  • Proven experience and background to train and mentor others on process improvement methodologies
8

Process Improvement Associate Resume Examples & Samples

  • Responsible for driving Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma, Organization Change Management and Capacity Planning
  • Maintains strong business relationships with internal clients and delivers presentations summarizing project findings to senior audiences
  • Applies analytical / quantitative approach to problem solving; knows how to obtain and use data, and comfortable with statistical concepts
  • Comfortable in leading the facilitation of in-person and virtual meetings and collaborative problem solving sessions
  • ·Applies financial thinking in determining benefits and results
  • Serves as Change Agent and contributes to the Continuous Improvement culture
  • Bachelors degree from a competitive school, demonstrating a strong academic and extracurricular track record (Master’s Degree Preferred)
  • Formal Lean training and experience is a plus
  • Financial Services industry experience is a plus
  • >5 years of experience utilizing process improvement skills in a transaction, service, or manufacturing business environment
  • Strong computer skills; proficiency in Microsoft applications (MS Visio, Advanced MS Excel – including macros, logic functions, solver, etc., MS PowerPoint), knowledge of MS Access and Minitab are a plus, and comfort with learning and using new software tools
  • Sound business and financial acumen
9

Process Improvement Associate Resume Examples & Samples

  • Independently manages end to end workstreams (e.g., issue identification, hypothesis generation, conduct analysis, develop recommendations)
  • Partner with business unit subject matter experts to meet workstream deliverables
  • Participate in problem solving sessions with the Manager of Process Improvement and Director of Process Improvement
  • Communicate (verbal and written) workstream findings and recommendations
  • Assist in Board/Management report development as needed
  • 1-2 years’ experience in process design, or implementation using lean concepts
  • Experience working on project-based teams
  • Knowledge of Process Improvement methodologies and tools (e.g., Lean, Six Sigma)
  • Strong analytical and synthesis skills
  • Demonstrated strong collaboration skills. Detail oriented with strong organizational skills and ability to adapt to change
  • Experience in financial services, risk management, or management consulting at a top tier firm preferred
10

Manager, Process Improvement Resume Examples & Samples

  • Compile project and program information, conduct on-going monthly examinations of projects within the Information Risk Management department. Measure and report compliance with plans, budgets and deliverables
  • Provide leadership and consultative support for process improvement analysis, recommendations, and implementation for Identity management processes
  • Provide on-going training and mentorship for the Information Risk Management team to increase PM skill levels
  • Execute selected risk assessments and lead the formation of frameworks and processes which guide the execution of technical risk assessment, non-technical risk assessment and solutions integration work
  • Certification in process discipline or project discipline preferred
  • 5+ years delivering projects, programs or products requiring process and technology integration
  • Experience using formal methodology for problem solving and decision making
  • Technical literacy of risk management approaches, IT controls and processes
  • Strong verbal and written communication skills required. Strong presentation skills required
11

Manager Internal Control & Process Improvement Resume Examples & Samples

  • Provide ongoing support to all International Shared Services (IOSS) units, IB and EO Finance to effectively and efficiently maintain accounting and financial reporting processes, while ensuring that internal controls are sufficient to meet SOX/ corporate governance requirements and ensuring that appropriate internal controls are developed and maintained to minimize risk to the Bank
  • Ensure that the Card Lists of Balances (CLBs) for all International Sites are kept current and facilitate the accurate and timely, quarterly SOX certification to the Chief Financial Officer, International Banking on accounting conditions throughout the International Division
  • Ensure that requests for new G/L accounts are reviewed and signed off by authorized officers and the usage is properly justified based on the Bank’s Chart of Accounts
  • Ensure a complete, accurate and timely reporting is provided to Senior Management on the status of accounting processes, particularly with respect to significant differences/ exceptions and/or potential losses
  • Work closely with IOSS units, IB Finance and Internal Audit to assess and monitor financial reporting risks
  • Continually reinforce the review of internal control processes by recommending changes or enhancements that ultimately improve internal controls over financial reporting while reducing inefficiencies
  • Assists with special projects/assignments that will periodically arise from Senior Management
  • Accounting designation is an asset
  • Thorough knowledge of accounting policies, procedures, applicable regulatory requirements (e.g., SOX), internal control program and methodologies
  • 5 years’ experience in process improvement /re-engineering
  • Expert knowledge of Excel, Access and/or other analytic tool (eg. Impromptu, SAS, SharePoint)
  • Excellent analytical and problem resolution skills
12

Manager Internal Accounting Control & Process Improvement Resume Examples & Samples

  • Provide ongoing governance support to all International Operations Shared Services (IOSS) units to effectively and efficiently maintain accounting and financial reporting processes, while ensuring that internal controls are sufficient to meet SOX corporate governance requirements and ensuring that appropriate internal controls are developed and maintained to minimize risk to the Bank
  • Maintain the Card Lists of Balances (CLBs) for all International sites to ensure it is current and facilitate the accurate and timely, quarterly SOX certification to the Chief Financial Officer, International Banking on accounting conditions throughout the International Division
  • Review requests for new G/L accounts to ensure they are properly justified, reviewed and signed off by authorized officers before they are opened. Perform a preliminary assessment if the new G/L is required or common G/Ls (as defined by the Bank’s Chart of Accounts) can be used where possible so as to minimize the number of accounts in use and increase financial reporting clarity; and that G/Ls are opened with the correct parameters
  • Prepare monthly accounting and financial reports for Senior Management on the status of accounting processes, particularly with respect to significant differences/ exceptions and/or potential losses
  • Communicate and explain accounting issues and evolving accounting guidance from EO Finance to supported Business Units throughout International Banking
  • Continually reinforce the review of processes/systems by recommending changes or enhancements that ultimately improve internal controls over accounting and financial reporting while reducing inefficiencies
  • Participate in special projects/assignments that will periodically arise from Senior Management
  • Expert knowledge of the following software and automated systems/tools that aid in monitoring and reconciliation: Excel, Access and/or other analytic tool (eg. Impromptu, SAS, SharePoint)
  • Must be fluent in Spanish
  • The incumbent must be able to foster harmonious working relationships
  • A high-level of discretion is required in dealing with confidential matters
  • The incumbent must be flexible in a constantly changing working environment
13

Process Improvement Black Belt Resume Examples & Samples

  • Create, maintain and conduct the process improvement training (in partnership with PNCU)
  • Mentor and coach lean six sigma practitioners across the bank
  • Maintain on online community of support
  • Work with an Advisory Board to guide the direction of training and infrastructure components
  • Define the requirements for green and black belt certification
  • Maintain a repository of common process improvement tools and templates
  • Maintain common systems and software as required
  • 7 -10 years’ experience leading process improvement initiatives. Lean Fundamentals Training and Black Belt certification required
  • Formal process improvement certification (for ex., lean, six sigma) can be considered in lieu of education
  • Strong leadership and collaboration skills required
  • Proven experience with managing projects using lean and six sigma tools required
  • Experience with production environments is preferred
  • Data focused experience, including data analysis and understanding of key metrics preferred
  • Strong PM experience – defining project scope, managing projects through defined lifecycle – preferred
  • Executive presentation ability preferred
  • Any financial services industry experience is a plus but not required
14

Process Improvement Black Belt Resume Examples & Samples

  • Ability to lead a process project team when necessary and influence at all levels of the organization
  • Ability to coach associates and the management team within assigned departments on process improvement concepts
  • Strong change agent skills
  • Enthusiastic self-starter
  • Able to deliver projects on time
  • Able to work independently with project teams and sponsors
  • Effectively collaborate with and communicate to all levels of the organization
  • Influence and lead through difficult or complex efforts
  • Able to mentor potential Green Belt certification candidates
  • 10 + years experience leading process improvement initiatives. Lean Fundamentals Training and Black Belt certification required
  • Bachelors degree in Business or Engineering a plus
  • Strong leadership and collaboration skills required; proven experience with managing projects using lean and six sigma tools required
15

Manager, Process Improvement Toronto, ON Resume Examples & Samples

  • Identify and prioritize process improvement opportunities across FSS, ensuring alignment with strategic priorities
  • Apply project management methodologies to see initiatives from inception through to implementation while providing visibility on cost/benefit and progress on status until closure
  • Provide strong leadership in the incorporation of Lean Six Sigma disciplines and approaches, to foster a continuous improvement mindset focused on end-to-end processes
  • Develop and execute against the strategy for implementation of productivity measurements across FSS
  • Implement productivity tools and metrics, enabling effective process management
  • Provides support to FSS partners in applying continuous improvement practices to ‘steady state’ processes
  • Support FSS strategic objectives of: Embed Innovation, continuous improvement and ongoing transformation into the FSS culture
  • Foster an environment of employee engagement, skill development and individual growth
  • Comprehensive understanding of LSS, Global Resourcing, and Project Management concepts/processes and demonstrates that skill in complex situations involving transformational impact. Identifies critical success factors, performance targets, defining objectives and scope; successfully utilizes techniques for assessing processes and establishing benchmarks for performance
  • Has thorough understanding of project management methodologies, tools, and techniques following the RBC Program and Project Management Framework, Global Resourcing Methodology, and LSS Methodologies
  • Process engineering background an asset
  • Graduate degree or equivalent experience
  • Strong oral and written communication skills required to present and articulate the team’s goals and objectives
  • Ability to determine the information and communication needs of the stakeholders, business partners and FSS Senior Management (who needs to know, what they need to know, when and how)
  • Understands and effectively uses the full range of functionality of the relevant technologies needed in one’s role
  • Knowledge of IT policy, standards, and methodologies (e.g. SDLC)
16

Director Operational & Process Improvement Resume Examples & Samples

  • Independently drive functional and/or end to end continued improvement initiatives to identify opportunities for efficiency utilizing Lean methodology and various tools and techniques for process improvement including, but not limited to
  • Time in Motion Analysis
  • Customer Demand Analysis
  • Kaizen/ Problem Solving Sessions
  • Waste Analysis
  • Value Stream Mapping
  • Design future state and develop implementation strategies and plans
  • Lead team members and provide direction to successfully execute assignments and create a performance oriented culture of intensity and hustle. Provide coaching, feedback and participate in performance assessments and development plans of team members
  • Provide training, coaching and feedback to operations management and front line staff
  • Support our sustainability and continuous improvement practices by participating in formal and informal assessments
  • Provide leadership and guidance to support the OPI leadership to effectively further develop a high performing central team to support initiatives and other priorities, by continually improving the play book and to coach, provide feedback and increase our skills and capabilities
  • Develop strategic relationships, raise awareness to operations impact and foster collaborative culture with key stakeholder groups, including GWO operations management, Global Wholesale Technology (GWT), as well as other front to back areas, with the goal to ensure the most optimal solutions
  • 10 years + experience in operations management and/or leading process improvement or transformation initiatives, operations processes, good knowledge of OTC derivatives products and cash securities, as well as front to back functional areas and infrastructures
  • Solid management experience in leading multi-stakeholder complex initiatives, proven track record of meeting deliverables on time and within budget
  • Change agent with high energy and an ability to lead and inspire others to perform as their best
  • Excellent visionary, judgment and expert analytical/problem solving skills
  • Results oriented, deadline driven and self-motivated
  • Strong negotiating, change leadership, interpersonal and communication skills (written and oral) to influence all levels of management through the presentation of insight based on sound investigation experiences
  • Flexible, highly resilient and high tolerance of uncertainty and ambiguity
  • Strong adaptability to dynamic business environment and ambiguous landscape, as well as strong ability to quickly respond to changing priorities
  • Experienced in managing and coaching staff for performance and delivery
17

Process Improvement VP-sic Sigma Resume Examples & Samples

  • Working with key SMEs and project managers within the business you will be expected to analyse and re-design key processes in line with the business strategy, document and implement the change
  • Ensure development of training and coaching team members
  • Work closely with the process implementation and location teams to identify and promote changes to existing processes and related systems that are suitable for further development, automation and right-shoring
  • Set the overall strategy for, and manage the daily activities of, the project teams the jobholder has responsibility for and ensure compliance to applicable procedures and policy guidelines
  • Grow and scale the team in line with the demand for change. Ensure recruitment, where required, is undertaken in a timely and effective manner (including direct involvement in the recruitment process e.g. participation in interviews) and ensure smooth induction of new hires in the team
  • Manage senior stakeholders, when necessary negotiate and influence
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Operational Risk Framework
  • Will come from an investment banking background or financial services background
  • Accountancy Qualified or equivalent
  • Six Sigma - Black Belt
  • Prince2
  • Management of projects and change re-location
18

Senior Manager Operational & Process Improvement Resume Examples & Samples

  • Identify opportunities for efficiency through End to End or Functional Reviews utilizing Lean methodology and various tools and techniques for process improvement including, but not limited to
  • Demand, Flow and Capacity Analysis
  • Facilitating Problem Solving Sessions
  • Participate in the creation of data analytics and metrics to drive performance dialogue, capacity management and process improvement
  • Deployment of Workforce Management tools and best practices as scheduled
  • Quickly understand business processes and products
  • Conduct targeted and insightful diagnosis to drive optimized process improvement initiatives
  • Frame and structure complex issues easily and in a way that makes it easier to understand for everyone
  • Drive outcomes with a bias for action demonstrated through a track record of rapid delivery
19

Process Improvement Associate Resume Examples & Samples

  • Assist with executing OCR-driven automation process redesign projects across Mortgage Banking
  • Work with the team to contribute to development of process redesigns that leverage extracted data and loan quality validation/business rules engines
  • Work with the team to contribute to definition of business requirements for existing systems to be able to use the extracted data, and successfully partner with Technology to define development work required
  • Work with the team to contribute to identification and documentation of business rules that need to be translated into formal, coded rules in loan quality validation/business rules engines to automate doc-to-data “stare and compare” processes, including successfully partnering with the rule-authoring team
  • Present findings/analysis and make recommendations to junior and middle management
  • Business requirements writing skills: Candidate must demonstrate ability to translate elements of a process redesign into draft business requirements that are specific in nature
  • Logical thinking skills: Candidate must possess capabilities for discerning the logical components of established procedures and informal operator practices
  • Project management skills: Candidate must be able to manage their own workstreams. Candidate must be able to meet commitments and balance competing priorities
  • Client management skills: Candidate must demonstrate the ability to closely partner with junior line managers across Mortgage Banking. Collaboration with Technology, Operations, Project Management, as well as business partners, will be critical to ensuring successful project delivery
  • Communications skills: Candidate must possess potential to develop strong written and oral communication skills to document and explain their work
  • Experience in mortgage banking operations and technology, including data management and document strategy is preferred, but not a requirement
  • Solid knowledge and comfort with Excel and PowerPoint/PitchPro
20

Process Improvement Leader Resume Examples & Samples

  • Drive overall implementation of business process improvements throughout NORESCO
  • Educate and train leaders and employees on business process improvement tools, methods and metrics
  • Support NORESCO business process improvement activities by assisting with interpretation and implementation of ACE criteria, training, and certification requirements
  • Plan, lead and facilitate business process improvement events, such as Value Stream Mapping, and Kaizen bursts
  • Provide regular direction, coaching, training and mentoring to a team of business process improvement representatives from each of NORESCO’s functional departments
  • Work with departments to identify key processes and improvement opportunities
  • Collaborate with employees on reducing process lead times, improving the cost of poor quality, first pass yield and on-time-delivery
  • Lead and participate in benchmarking activities inside and outside of NORESCO
  • Conduct internal gap analysis and assessments
  • Interface with external customers and collect and report on Market Feedback Analysis
  • Interface with UTC’s World Headquarters’ ACE office, participate in audits, and provide accurate reports upon request or via standard updates
  • Maintain and update the site thermostat
  • International Trade Compliance
21

Process Improvement Lead Resume Examples & Samples

  • Drive productivity improvements and reduce non-value adding expense
  • Identify and support the development of new capabilities
  • Identify / develop metrics to best manage the organization
  • Help define and construct firm wide process architecture
  • Lead end-to-end mapping of all core and sub processes
  • Lead delivery of work stream(s) as part of major change programs and process improvement projects across City National Rochdale
  • Gather, model and analyze data to test hypothesis and size opportunities
  • Partner with stakeholders to create and launch tactical implementation plans
  • Train and educate colleagues
  • Lead and participate in projects
  • 5 years of experience at a management consulting firm or in an internal consulting, process re-engineering, or change management role
  • 5 years of experience in Asset Management and/or Financial Services
  • Six Sigma green belt or above, or LEAN experience required
  • Bachelors Degree Required, Master Degree Preferred
  • Analytical skills - Candidate must be highly analytical with experience in collecting, analyzing, and synthesizing data from multiple sources using Excel
  • Project management skills - Candidate must be able to manage multiple workstreams, create workable workstream plans and execute on such plans
  • Communications skills - Candidate must possess excellent written and oral executive-level communications skills
  • Flexibility to travel, as required
22

Ccb Oversight & Control Process Improvement Associate Resume Examples & Samples

  • Coordinate and conduct process mapping sessions with appropriate LOB SMEs, Control Officer and other parties as required
  • Document new processes and update existing flows according to mapping standards via iGrafx
  • Document risks and controls related to each process and add those data elements into iGrafx
  • Maintenance of process maps according to standards
  • Obtain all required approvals for publication of process map
  • Quality review, maintenance, project management, and education of iGrafx to support the PCOE and firm wide users
  • Six Sigma certification preferred
  • Experience with conducting process modeling/process mapping sessions and all other relevant process mapping work that may result from those sessions
  • Compliance, Operational Risk or Audit background preferred
  • Excellent written and verbal communication skills with proven ability to work with senior management
  • Advanced working knowledge of iGrafx or comparable BPM tool
  • Superior Visio, Excel and PowerPoint skills
  • Proven track record of delivering results on major projects/programs
23

Senior Manager End to End Process Improvement Resume Examples & Samples

  • Support the planning and execution of End-to-End diagnostic analysis of various operational processes impacting front line sales and service officers, with the goal of recommending enhancements to improve the overall customer experience. This includes
  • Identifying areas of opportunity and influencing diagnostic planning, based on detailed analysis of divisional staffing models, productivity levels, branch reviews and audit findings
  • Collecting, maintaining and presenting data on the ideal customer experience, based on industry and divisional best practices, and best-in-class and competitor benchmarks
  • Participating in diagnostic observations, leveraging Lean Six Sigma methodology to collect observational findings, and completing customer journey mapping exercises
  • Define design support required for operational enhancements, with a goal of optimizing cross functional team support to improve the End-to-End customer experience. This includes
  • Participating in Kaizan solution workshops to collect, analyze and share best practices to transform product sales and fulfillment processes and the overall customer experience
  • Supporting the design of initiatives, pilots, proof of concepts and training programs to facilitate changes in behaviours needed to streamline processes and evolve the customer experience to maximize product sales and time spent selling
  • Communicating and following-up on the implementation and execution of projects to ensure desired results are achieved and behavioural change is anchored. Address opportunities and barriers to successful implementation
  • Contribute to continuous innovation and process improvement efforts to optimize sales and service efficiencies by
  • Analyzing and quantifying the benefit End-to-End improvements have had to optimize sales efficiency
  • Making recommendations for further process remediation to create the desired customer experience and optimal employee experience
  • Supporting the design of additional materials required to address gaps in operational efficiency
  • Govern the integration of changes to policies and processes to ensure benchmark standards and optimization efforts are maintained by
  • Understanding the proposed change and its’ impact to sales officer’s time spent selling and overall customer experience
  • Analyzing and quantifying the impact the proposed change will have to the optimized process to further support achievement of benchmark standards
  • Making recommendations to ensure benchmark standards are adhered to and optimization efforts are maintained
  • Excellent written and oral skills in English. Proficiency in Spanish an asset
  • Excellent experience with lean six sigma methodology, including process mapping, workflow design, detailed process observations
  • Excellent quantitative and qualitative analytical skills, excellent attention to detail and good business judgment
  • Strong knowledge of product sales and fulfilment standards, branch operations, retail environments, as well as branch systems, tools and reporting, preferably in Latin American markets
  • Strong knowledge of project planning and tracking techniques
  • Strong co-ordination, strategic influencing and people management skills, to facilitate strong teamwork and co-ordinated execution of multiple deliverables
  • 3+ years Retail Banking experience. Branch sales experience or banking product experience an asset
  • 2+ years supporting process improvement programs using lean six sigma methodology
24

Project Process Improvement Senior Manager Resume Examples & Samples

  • 6-8years of experience
  • A bachelor's degree or equivalent in Business Administration or Project Management is required for this position. The experience must specifically relate to project management. The position must have experience in timeline management and cost analysis to be effective in the position. Strong leadership experience is preferred
  • Must be familiar with a variety of accounting and financial concepts, practices, and procedures. Leads and directs the work of project teams and resources. Creativity and innovative thinking is required
25

IS Process Improvement Senior Analyst Resume Examples & Samples

  • Ability to conduct interview and survey in order to document process current state
  • Pilot and conduct an impact assessment including tracking of process execution quality and workload
  • Maintain a core competency with IT security, regulatory compliance and IS processes
  • Measure and report on the effectiveness and efficiency of the transformation program
  • Ensure alignment of IT security architecture, policies, procedures and standards with the corporate risk profile
  • Provide guidance and coordination with other corporate groups around approaches, solutions and best practices in governance, information risk management, program development and security compliance
  • Monitor applicability and changes to internal policies and external regulations affecting technology, information protection and risk and adjust approach as necessary
  • At least 3-5 years’ experience preferably in a financial services consulting environment
  • Experience in information security, project/program management, and organizational transformation
  • Undergraduate degree required; MBA preferred
  • Excellent communication, interpersonal and presentation skills to technical and business audiences in a constantly evolving environment
  • Customer-oriented, resourceful and enthusiastic
  • Focused on considering business enablement while reaching balanced information risk judgments
26

Lean Process Improvement Resume Examples & Samples

  • Responsible for leading/mentoring/driving MPS/TPS further into our culture to ensure continuous improvement to all salary/indirect/direct daily responsibilities
  • Work closely with the leadership team to create and implement a Business Improvement Plan to enable the creation of standardized processes
  • Continuously aim and govern improvements in productivity/efficiency of the plant
  • Provide the Manufacturing and Quality teams with support regarding the elimination of process waste utilizing dynamic problem solving techniques and ensuring project closure
  • Support the development of processes to optimize TAKT time
  • Captures latest industry innovations and best practices and applies those ideas to our operations teams
  • Looks for new 'innovative' ideas to further strengthening our MPS/Employee Involvement (EI) teams to improve overall operations
  • Act as a role model to support Cultural Change management to promote behaviors that foster the creation of MOP practices at all levels of the organization
  • Works within team and alone to close manufacturing issues dealing with the waste reduction plan
  • Works continuously to strive to: simplify processes on the shop floor to reduce complication and drive processes for better results in a measured output
  • Develop and implement an action plan for tracking, analyzing and reporting return on investment of programs that have undergone process improvement initiatives
  • Monitor the progress of projects, including ongoing status reviews. Responsible for coordinating, conducting and participating in follow -up meetings to ensure follow up activities are completed and improvements are realized and maintained
  • Develop comprehensive reports that detail outcomes for each activity, including, but not limited to efficiencies gained, increased customer satisfaction and/or reduced costs or savings realized
  • Conduct formal reviews with the management team on a quarterly basis to review accomplishments, identify areas for improvement, and respond to questions
  • Remove barriers of deployment of the continuous improvement plan
  • Create value stream and process maps and apply them to identify and implement improvement opportunities
  • Lead significant improvement projects with other functions of the division to ensure successful project completion
  • Ensure all safety and non-safety rules and regulations are followed
  • Ensure adherence to established quality and housekeeping standards
  • Review and adhere to Dortec’s health and safety, environmental, and quality standards, operating procedures, and policies
  • Respond immediately to items brought to his/her attention with respect to hazards, defects or non-compliance issues
  • Understand and uphold the policies that prohibit workplace violence and harassment
  • In addition to the above, the duties include those specified under the Occupational Health & Safety Act
  • Completion of community college diploma/certificate
  • 3-5 Years relative experience in process improvement, experience in a manufacturing or engineering environment
  • Experience in the application of Kaizen methodology
27

Process Improvement Specialist Resume Examples & Samples

  • Designs and implements process improvements in partnerships with related departments to maximize resources and improve operational efficiencies
  • Provides reports and analysis of Key Performance indicators and other operational metrics on a routine basis
  • Assists leadership in the identification, prioritization, planning development, coordination, support, and execution of high impact plans for effective and sustainable cost savings
  • Evaluates and implements new methods and techniques for operational improvement
  • Provides customer service leadership with regard to all facets of customer contact and operations analysis
28

Process Improvement Associate Resume Examples & Samples

  • Coordinate and conduct process mapping sessions with appropriate line of business (LOB) subject matter experts (SMEs), Control Officer and other parties as required
  • Document new processes and update existing flows according to mapping standards
  • Document risks and controls related to each process and add those data elements into appropriate tools/systems
  • Maintenance of process maps according to Evergreen Governance guidelines
  • Obtain all required approvals for publication of process maps
  • Process mapping / modeling experience required
  • Must be proficient in Microsoft Visio
  • Knowledge of business process review, improvement and re-engineering theory and procedures and experience executing the resulting plans (Six Sigma certification preferred)
29

Quality Process Improvement Lead Resume Examples & Samples

  • Strong analysis and problem solving skills. Motivated and results oriented professional who enjoys working in a fast paced environment. Demonstrates initiative and adaptability. Only escalates the most complex issues to manager
  • Physical Demands/Work Environment: Very good working conditions. Physical demands may include minimal to moderate handling of computer equipment including, but not limited to, desktop PCs, laptops, storage devices and server equipment
  • A Bachelor’s degree or equivalent experience with a major or minor in computer science or related field and over 5 years of proven and progressive technical experience
  • Specialized experience in programming or database languages and techniques for application systems design; recognition as a technical resource within the work group; strong communication, project management, analytical, and leadership skills; the ability to take appropriate risk; a knowledge of businesses supported; and demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements, blending the technical environment with strategic direction
30

Process Improvement Specialist Resume Examples & Samples

  • Understand linkages between divisional strategies and drivers and process improvement programs
  • Ability to execute aggressive yet achievable goals and monitor and drive to results
  • Coaching, mentoring, and training skills
  • Excellent communication skills, including active listening skills
  • Analytical thinker and problem solver
  • Provides individual consulting and advisory expertise
  • Collaborate with key corporate, business unit and divisional partners, for the delivery of results and establishment of a culture of continuous improvement (e.g. Change Management, Communications)
  • Collaborate with company leaders to ensure that the intended benefits are achieved. This will include working in conjunction with various finance partners to monitor and ensure that, when appropriate, the savings are achieved
  • Ability to support company-wide or cross-functional continuous improvement projects/programs with minimum expert leadership from others
  • Expertise with SharePoint Designer – workflow automation, web page customization required
  • Expertise with InfoPath Designer – creating customized forms, consolidating lists into a single form, design dashboards, connection with Excel Services required
  • Expertise with Excel – creating complex dynamic reports through consolidation of multiple data sources required
  • Experience using time studies and lean principles to create a staffing model and resource management tools to improve resource utilization required
  • Experience planning and facilitating process redesign sessions with large multi-functional groups required
  • Experience designing and running a Lean Six Sigma Project Management Office required
  • Experience working as a liaison to external consultants required
  • Experience supporting/implementing Lean Manufacturing and/or Six Sigma principles required
  • Process improvement, change management, and/or project management experience utilizing Lean principles including root/cause analysis required
  • Previous experience working autonomously, tracking metrics, sharing results with leadership required
  • Previous experience with creating management systems and delivering dashboards to senior management required
  • Experience with using Microsoft tools such as SharePoint, InfoPath, Access & Excel for creating customized data gathering and reporting solutions required
  • Previous experience with automating business processes through creation of new tools and workflows required
  • Master’s degree in Engineering Management required
  • Experience supporting corporate, divisional or department-wide continuous improvement projects/programs preferred
  • Proven ability to support teams of a wide variety of disciplines and backgrounds to achieve significant results preferred
  • Knowledge in continuous improvement tools and processes preferred
  • 4+ years of experience of related experience (ex: project management, project implementation, change management) including leading teams and projects of multiple sizes preferred
  • Previous experience leading continuous improvement efforts within a business unit or division ensuring that clear targets, goals and expectations are established, tracked, and communicated
  • Previous experience monitoring action plans resulting from process improvement activities
  • Demonstrated ability to work well with others at all levels of the organization
31

Process Improvement Technician Resume Examples & Samples

  • Thinking ahead and planning over a 3-6 month time span
  • Managing multiple priorities in an organized manner while conveying a sense of urgency to all applicable peers
  • The ability to identify issues and provide resolution
  • The ability to communicate in a clear and concise manner
32

Mortgage Banking Process Improvement Associate Resume Examples & Samples

  • Drive performance improvement through improved end-to-end process design and management
  • Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffective)
  • Identify and develop metrics to best manage the organization
  • Identify process risks and controls necessary to mitigate them
  • Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects within Mortgage Servicing
  • Compile presentations to summarize findings/recommendations and take part in syndication process to senior management
  • Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues, gather data, structure and execute quantitative and qualitative analyses, create process maps, conduct interviews, synthesize findings, and develop actionable recommendations
  • Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans
  • 5+ years of work experience
  • Problem solving skills - Candidate must demonstrate end-to-end problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues, gather data, structure and execute quantitative and qualitative analyses, and develop actionable recommendations
  • Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects
  • Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels
  • Analytical skills – Candidate must be highly analytical with experience in defining analytical approaches for projects and synthesizing insights
  • Must be proficient in MS Excel, PowerPoint and other Office applications
  • Project Management skills
  • Understanding of basic statistics and math
  • Bachelor’s degree in Business, Applied Math, or Engineering preferred
33

Manager Operational & Process Improvement Resume Examples & Samples

  • Resolve multi-faceted problems to meet the business needs of assigned Lines of Business, by applying advanced operational knowledge and process methodologies to the design of processes and/or systems solutions. This may involve rapid prototyping, with requirements and solutions, developed on an iterative basis that provides interim deliverables until a final production solution is created. Direction will be provided by the Director – Operational and Process Improvement and/or Senior Manager, in conjunction with the rest of the GWO Management Team
  • Support projects to implement solutions to business problems. This involves defining business requirements and processes, developing testing, conversion and implementation strategies and providing user documentation
  • Provide business support to all units globally, including new and existing products, user training, assisting with designing and implementing systems/models/structures
  • Assess compliance and operational readiness for new business and new/upcoming regulatory reforms
  • Partner with operational units on compliance remediation matters and ensure effective regulatory controls are implemented and followed. Ensure policies, procedures, systems and training are developed, amended and implemented accordingly to ensure compliance with regulatory requirements, industry practices and general risk management
  • Contribute to the protection of the Bank from exposure to loss by ensuring compliance with Bank policies/procedures and regulatory requirements
  • Continually acquire and enhance knowledge of the Division's business strategies and policies, regulatory requirements, Back Office processes, and rapidly changing technology to effectively assist in the provision of business solutions and services to the end user business lines. Keep abreast of relevant regulatory and market developments and provide updates to Operations to keep them fully informed of changes impacting their respective area
  • Demonstrated success in leading and executing change initiatives. Strong critical thinking, interpersonal and relationship management skills
  • Excellent research and information gathering skills, with the ability to identify, design and implement solutions to complex business problems with accuracy
  • Strong project management skills to prioritize manage and implement a variety of competing initiatives, on a concurrent or staggered basis. Experience with project management tools/methodologies, system development processes, and process engineering principles
  • Proficient in MS Office tools (i.e. Project, Excel, Access, Visual Basic), Visio or other flowcharting tool. Experience with SharePoint as a collaboration and data management tool
  • Working knowledge of Wholesale Banking products, with emphasis on derivatives products
  • Experience with regulatory reform initiatives (e.g. FATCA, Dodd Frank, EMIR etc) in a banking environment is an asset
  • Strong Communication (both verbal and written) skills
  • Innovative – seeks out innovative solutions and champions continuous improvement
34

Director, Process Improvement Resume Examples & Samples

  • Act as key contributor to transformational initiatives that drive growth or promote scalability, as well as reduce costs to ensure greater profitability
  • Improve speed and quality of strategic business processes
  • Work collaboratively with key departments to analyze current business processes and identify opportunities to increase operational efficiencies and quality of service
  • Encourage and lead teams to participate in continuous improvement initiatives and new ways of doing things
  • Drive improvement initiatives that positively impact the business
  • Identify areas of improvement and facilitate improvement projects that can result in significant improvement in profitability
  • Interface with key stakeholders and identify opportunities for value
  • Serve as an expert business resource on process excellence and best practices
  • Undergraduate degree in Engineering, Business or related area
  • Graduate degree (Masters) an asset
  • 7 to 10 years of relevant work experience of which a minimum of 3 years in a similar role focused on office related activities
  • Retail industry experience is an asset
  • Knowledge of process mapping, process design and workflow management software and applications
  • Advanced Computer Skills: MS Project, PowerPoint, Word and Excel; knowledge of Visio
  • Strong facilitation and leadership skills in order to drive motivation and change initiatives
  • Exceptional continuous improvement (process re-engineering, LEAN, Six-Sigma), project management and change management skill set
  • Relationship building expertise with ability to work collaboratively with cross-functional teams
  • Great listener
  • Proven capacity to understand, analyze, model and effectively communicate information
  • Self-reliant, good problem solver
  • Excellent analytical and research skills
  • Results-oriented, customer-centric and influential with exceptional people skills
  • Bilingual: French & English (written and spoken)
35

Manager Process Improvement Resume Examples & Samples

  • Work collaboratively with the business to utilize the lean methodology as follows
  • Facilitate training and workshops, and provide consultation to the target business groups in implementing process improvement initiatives
  • Be an active and engaged member of the PMO Team by
  • Acts independently to organize and implement an effective strategy to ensure achievement of responsibilities/objectives
  • Independently develops program level plans and when approved is expected to manage with minimal direction and to function autonomously in day-to-day issues
  • Exceptional situations/significant issues with potential impacts to schedules and deliverables are referred to the Senior Manager or the Director, GTB PMO
  • The incumbent is expected to utilize sound judgement in the interpretation of data and instructions, and for problem solving and decision making
  • Expert problem solving and negotiation skills
  • Thorough written and verbal skills required to prepare communications and interact effectively with the business, other Bank departments and external parties
  • Thorough knowledge of project planning and tracking techniques
  • Thorough knowledge of the project lifecycle stages
  • Thorough knowledge of Excel, PowerPoint, Word, MS Project and Visio
36

Process Improvement Associate Resume Examples & Samples

  • When presented with a symptom of a system issue, use SQL, data analytics, and other research tools to find patterns and help identify the root cause
  • Work with engineers to effectively triage and solve problems on the fly
  • Translate high-level business requirements into more detailed functional specifications for technology solutions
  • Work with engineers to QA and roll out new tools or enhancements, ensuring issues are identified, tracked, reported on and resolved
  • Identify any opportunities to improve efficiency or usability of our existing software tools
  • Review KPI’s and metrics to assess the effectiveness of implemented changes and projected benefit of proposed changes
  • A basic understanding of application software and data, though no coding experience is needed
  • 1 year Related experience or relevant coursework working with software or supply chain systems
  • Exceptional problem solving and analytical skills
  • Creative thinking and constant desire to make processes better
  • Ability to juggle multiple projects simultaneously
  • An interest in working hard and being challenged in a fast-paced environment, while having fun doing it
  • An easy-going attitude, thick skin, and a strong sense of humor
37

Mgr, Process Improvement Resume Examples & Samples

  • Utilizing both Enterprise and Regional analysis, maintain analytic reports and develop process improvement recommendations to aid in reducing transactions, improving productivity, and increasing satisfaction
  • Complete analysis to correlate root cause activities against key departmental goals and processes to identify cause & affect relationships
  • Leverage tools and applications to complete metric analysis used to provide increased visibility to performance dynamics
  • Represent Care on all Revenue Assurance related projects
  • Manage ICOMS profiles related to Care
  • Utilizing both Enterprise and Regional analysis, maintain analytic reports to aid in reducing transactions, improving productivity, and increasing satisfaction
  • Oversee operational projects- coordinate with project participants, manage progress to accomplish project objectives on time, and communicate status updates as needed
  • Maintain a customer-impacting issues log, identify contributing root causes or process defects, develop recommendations and provide operational visibility into to prevent reoccurrence
  • 5 years Contact Center operations required
38

Process Improvement Specialist Resume Examples & Samples

  • Define creative solutions to simplify AOL’s sales process and increase sales efficiencies
  • Organize, motivate and collaborate with business stakeholders to determine the best way to re-engineer and consolidate AOL’s processes and systems
  • Drive implementation of process and automation improvements across quote-to-collect including project launch, adoption and optimization
  • Relentless focus on metrics to drive accountability and measure impact of process improvement and automation efforts
  • Passionate about process improvement
  • Thought leader with track record of identifying and implementing process improvement
  • Strong communicator who can partner with a diverse set of technical and non-technical stakeholders
  • Ability to articulate key needs from Sales and Operations teams to top management
  • Extremely organized and capable of managing, tracking and troubleshooting multiple projects simultaneously in a fast paced environment
39

Manager, Process Improvement Resume Examples & Samples

  • Strong experience and comfort presenting to high-level executives
  • Very strong customer service orientation
  • Experience working in a team-oriented, collaborative environment.Strong planning and project management skillsAbility to build credibility and maintain organizational relationships with both business and technical teamsStrong organizational skills, including ability to multi-task and prioritize demands across the businessExperience of working as part of a virtual teamStrong technical knowledge and business acumenPreferred Qualifications
40

Senior Manager, Process Improvement Resume Examples & Samples

  • Excellent written, oral, interpersonal, and presentational skills
  • Strong planning and project management skills
  • Ability to build credibility and maintain organizational relationships with both business and technical teams
  • Strong organizational skills, including ability to multi-task and prioritize demands across the business
  • Experience of working as part of a virtual team
  • Strong technical knowledge and business acumen
41

Process Improvement Specialist Resume Examples & Samples

  • 8-10 years experience in process improvement, quality management system and project management
  • Understanding of Resource mobilization, due diligence, knowledge transfer, KPI / SLA baselining
  • Understanding of Release Management, Change Management, SLA Management, Continuous services management, Productivity baselining and improvements
  • LI-MJ1
42

Manager, Process Improvement Resume Examples & Samples

  • Lead teams of business and process experts to review end to end Value Stream for the HR Service Delivery and HR Advice Channel groups utilizing Lean Six Sigma methodology
  • Conduct end to end process analysis, lead Kaizen sessions, and analyze existing data, providing leadership and critical thinking to identify, recommend , prioritize and execute inventory of improvement ideas with an emphasis on improving user experience and increasing workflow efficiency
  • Develop easy to understand interaction models, value stream or data analysis and effectively communicate to all levels of organization
  • Implement communication strategies for key stakeholders and sponsors with a goal to identify opportunities to improve timelines, reduce expenses, reduce errors, enhance value and improve employee experience
  • Advocate and recommend end to end sustainable solutions to improve quality and eliminate waste, and lead teams to execute on all recommendations within committed timelines
43

Lean Process Improvement Senior Analyst, AVP Resume Examples & Samples

  • Proven process improvement experience required, experience with Lean and/or Six Sigma preferred
  • 5+ yrs.business experience
  • Experience in Anti-Money Laundering monitoring and investigation desired
  • Proven track record in terms of evaluating current processes and envisioning ways to reengineer processes in order to create significant improvement and enhance controls
  • Ability to drive transformational projects
  • Highly proficient in the use of desktop tools and software for presentations, consolidation of data and process mapping, i.e. MS PowerPoint, Word, Excel, Visio. MS Access and SharePoint is a plus
  • Ability to influence people without direct authority
  • Ability to multitask and work well in a high-pace dynamic environment
  • Bilingual - English and Spanish or trilingual English, Spanish and Portuguese preferred
44

Quality & Process Improvement Specialist Resume Examples & Samples

  • Working directly diverse project teams to train, deploy, institutionalize, and improve organizationally standard processes in a CMMI Level 3 environment
  • Serving as an advisor in CMMI-based process improvement and responsible for providing technical direction to project teams and project managers in the adoption of CMMI Level 3 compliant organizational standard project lifecycle processes
  • Able to train and mentor project teams on project management, software/systems technical activities from the SDLC, such as software project management, planning, configuration management, and measurement and analysis
  • Ensuring the institutionalization and optimization of new best practices and continuous process improvement in a CMMI Level 3 organization
  • Evaluating existing processes to identify improvements and develop a plan of actions to address the improvement
  • Periodically evaluating the organization’s compliance with the CMMI model standards in appraisals
  • Creating and Maintaining SharePoint portals built on SharePoint 2013
  • Serve as an active member on ICF’s Federal Agile Working Group (FAWG); providing training to the organization on ICF’s Agile Scrum Framework
  • 6+ years of overall relevant experience
  • 2+ years of experience using the Software Development Life Cycle (SDLC)
  • 2+ years of experience with the CMMI and CMMI-based process improvement
  • 2+ years training and coaching experience
  • Experience performing work product and process audits
  • Experience with metrics and measurement programs
  • Familiarity of additional models and standards, such as ISO, ITIL, PMBOK
  • Experience in Quality Assurance
  • Knowledge of MOSS 2007, JIRA, Agile Scrum
  • Strong commitment to working in a collaborative team with a passion for excellence
  • The ability to influence project implementation behavior, without explicit authority
  • Able to negotiate with project stakeholders yielding desired behaviors and business outcomes
  • Experience maintaining process-related templates and tools in MS Project, MS Visio, MS Excel and MS Word
45

Process Improvement Specialist Resume Examples & Samples

  • Will be responsible for driving multiple sites to ACE Silver/Gold performance levels by applying the ACE operating system (Lean and Quality tools)
  • Lead Interiors Quality/ACE site to Gold certification
  • Coach, develop and manage Interiors’ ACE resources
  • Drive improvement of foundational ACE principles, including 5S, VSM, TPM, RRCA, Standard Work and Process Maturity
  • Assist in the development and implementation of CI strategies supporting aggressive business goals
  • Ensure ACE tools are used across the organization and drive increased maturity of identified key processes. Coach leaders and employees to drive improvements in the performance of production and support processes through Process Management and improving Process Maturity
  • Lead and participate in benchmarking activities inside and outside of UTC businesses
  • Participate in, and facilitate, as required, the annual Policy Deployment Planning process and monthly reviews for Interiors
  • Maintain proficiencies in latest CI tools
  • Collect, manage, and report CI metrics
  • Manage significant CI projects as required
  • Lead/Co-lead or participate in continuous improvement events
  • Apply advanced CI tools (Relentless Root Cause Analysis, QCPC, PM, etc)
  • Present CI information at all levels of the organization
46

VP-process Improvement Resume Examples & Samples

  • Responsible for defining the vision and standards for Process Excellence and for developing and executing a quality improvement program that spans the entire company
  • Own and drive innovation, while advancing the culture for process improvement and end to end thinking
  • Provide leadership to key initiatives and programs being designed to enhance process effectiveness, efficiencies and strengthen controls
  • Responsible for setting up processes and programs to review current stakeholder experience and accordingly design action plan to improve / enhance measurable customer experience in service delivery and financials
  • Proven experience in application of quality tools and processes in driving change management, process improvement and standardization
  • Strong understanding of project management approaches, tools and phases of the project lifecycle
  • Exceptional communication skills – both written and verbal – ability to clearly articulate messages for Senior Management, Global stakeholders and cross functional teams
  • Strong analytical and quantitative skills; statistically literate and familiar with quality concepts and tools
47

IT Process Improvement Specialist Resume Examples & Samples

  • University Education or equivalent business experience
  • Certification in Quality and/ or Process Improvement Methodologies (e.g. Lean Six Sigma Green or Black Belt)
  • Advanced level knowledge and experience of business process design including process design, analysis and change management
  • Financial services industry experience with overall 5 - 7 years with internal consulting or project leadership experience
  • Experience and/ or working knowledge of ITIL, CMMi, or other IT Service Management framework would be an asset
  • Experience with basic computer programming to automate and analyze data extraction and to develop reports and dashboards
  • Experience using statistical software tools (e.g.: Microsoft Excel, Minitab)
  • Takes initiative; proven leadership track record to lead a team for process improvement initiatives
  • Out-of-the box thinker
  • Exhibits solid analytical and research skills and ability to interpret data
  • Possesses advanced presentation and communication skills, both oral and written in the English language
  • Demonstrates advanced relationship management skills with ability to present and influence an audience
  • Illustrates advanced developed analytical & research skills
  • Advanced ability to lead and coach teams across the organization
  • Exhibits strategic visioning and planning skills
48

Process Improvement Solutions Analyst Resume Examples & Samples

  • Actively participates in support, design and development of solutions
  • Builds business processes and supporting functions based upon identified business requirements
  • Ensures delivered work meets technical and functional requirements
  • Participates in development activities as per defined best practices
  • Presenting ideas for application improvements, including cost savings
  • Testing the product in controlled, real situations before going live
  • Maintenance and support of the tools once they are up and running
  • 3 years’ experience
  • Bachelor’s Degree in Computer Business
  • Process automation experience
  • End User computing Knowledge (Excel and Access)
  • .NET experience
49

Process Improvement Specialist Resume Examples & Samples

  • Understand the business and work with cross functional teams
  • Identify issues/gaps through insight finding & data mining, and partner with appropriate teams to resolve
  • Partner with Field Operations to assess impacts of any change introduced to ensure processes updated and proper change management followed
  • Drive insights and identify business opportunities through data analytics
  • Support executive deep dives & analysis
  • University degree in Engineering, Mathematics, or Business Administration, or comparable experience
  • Ability to lead and influence at cross-functional level to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages teammates to excel
  • Superior written and verbal communication skills. Comfortable working with all levels of management
50

Public Sector Process Improvement Associate Resume Examples & Samples

  • Developing an understanding of PwC?s services, interacting with client counterparts in an organized and knowledgeable manner, and building solid relationships with clients
  • Collecting and organizing data effectively and performing basic analysis, such as benchmarking reports, and financial, market, and operational analyses
  • Structuring approaches to solving discrete problems, delivering clear requests for information, and demonstrating flexibility in prioritizing and completing tasks
  • Conveying ideas clearly in an oral and written manner, both one-on-one and in small groups
  • Applying research and analytical skills to support thought leadership and intellectual property development. Proven track record of some success as a team member
  • Contributing to a positive work environment by building solid relationships with colleagues
  • Understanding individual and team roles
  • Seeking guidance, clarification, and feedback when necessary
51

Process Improvement BA Resume Examples & Samples

  • Documenting process flows in Visio and Aris
  • Innovative workshops
  • Strong understanding of As-is to-be processing
  • Lean 6 sigma certification is a MUST!
52

Process Improvement Lead Resume Examples & Samples

  • Demonstrated experience in focusing on internal and external customers and stakeholders by making efforts to understand their needs
  • Familiarity with process analysis, design, deployment and measurement techniques and process methodologies and standards (eg. Lean, Lean six sigma, Six sigma)
  • Familiarity with Project Management and SDLC processes and activities
  • Familiarity with establishing business measures and use of quantitative data analysis techniques
  • Intermediate to Advanced experience in using Microsoft Office Suite especially Excel and Powerpoint
  • Effective project management and planning skills
  • Effective communication and coaching skills
  • Demonstrated understanding of change management principles and practices
  • Lean Six Sigma or Six Sigma Black Belt or other similar process improvement qualification
  • Proven track record in execution of process improvement, process design, process monitoring projects
  • Appropriate tertiary qualifications in mathematics, statistics, business, insurance and/or finance desirable
53

Process Improvement Solutions Analyst Resume Examples & Samples

  • Functional Report to the Costa Rica Re-engineering Head
  • Establish the Continuous Improvement Program for the Costa Rica Center. Provide structure,
  • Minimum 5 years of work experience preferably in a Financial services organization
  • Certified Lean Six Sigma Black Belt (American Society of Quality is a Plus)
  • Formal Project Management Certification (Masters in Project Management is a Plus)
  • Process mapping, automation, and streamlining processes experience. Project management experience preferred
  • Dashboard creation and data analytical skills (Metrics Oriented)
  • Willingness to take charge and offer opinions and direction
  • Willingness to take on responsibilities and challenges
  • Ability to develop constructive and cooperative working relationships with cross functional team members
  • Project Oversight and Decision Making
  • Ability to plan work systematically and practically
  • Ability to adapt to constant changing needs of the business. Valuable qualities: inquisitive mind, great communication skills, a willingness to understand our business and culture, and a passion for getting the details right
  • Proficiency with MS Office tools (MS Excel, MS Word, MS Power Point, MS Access, MS Visio)
  • Knowledge of Citi’s business is a plus
54

Head of IS Process Improvement Resume Examples & Samples

  • Manage the core PI team including performance reviews and hiring. Prioritize competing projects/tasks for the team
  • Deliver standardization benefits to the bottom-line – in terms of control enhancement, user experience and efficiency saves
  • Regularly present and report to IS senior leadership
  • Ability to define scope, identify stakeholders, create timeline, and assemble project plan
  • Create information request lists, conduct interviews, and document processes, to establish as-is state
  • Quantify the risk-return of eliminating, automating, reorganizing, and improving processes
  • Identify synergies and develop a future state that can be implemented cross-Sector and globally
  • Ensure alignment of IT security architecture, policies, and standards with the corporate risk profile
  • Work across varying sectors and businesses as well as regions, locales, and time zones
  • At least 7-9 years’ experience preferably in a financial services consulting (i.e. Big 4) environment
  • Experience in Information Security, Process Improvement, Project/Program Management, and Organizational Transformation
  • In-depth knowledge of technology, security, risk, and compliance best practices. Strong capability in interfacing with both technology and business areas
  • Customer-oriented, resourceful and enthusiastic. Excellent collaboration skills are a must
  • Advanced analytical problem solving skills, including the ability to analyze datasets and present in a format that facilitates senior management decision making
  • Adept at multitasking and time management with the ability to remain calm under pressure and meet deadlines
  • LEAN SixSigma Certification
  • CISM, CISSP, CISA, preferred
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Director Process Improvement Resume Examples & Samples

  • Develop a continuous improvement function and culture
  • Develop, implement, and promote best practice standards to include defining the linkage from Customer to Process to Execution
  • Instruct FDC in adapting to and understanding improvement process, facilitating Kaizen and Rapid Improvement Events (RIEs), and overseeing process improvement projects
  • Increase standardization of work processes and accomplish measureable business process improvements, utilizing fact-based management practices and the use of Six Sigma and other problem solving methodologies
  • Lead in the creation of measureable performance metrics, reporting and improvement targets for all strategic business units
  • Continuously improve company’s organizational capabilities to achieve process quality as part of project execution, including an awareness of the need to “do it right the first time.”
  • Make recommendations, and develop and present to the Accounting Leadership Team
  • Develop and coordinate a (Lean) Six Sigma Employee Training Program, supporting FDC employees in securing White, Yellow, Green and Black Belts
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Manager, Process Improvement Resume Examples & Samples

  • Track record of end-to-end process improvement delivering tangible business outcomes in large, complex corporate environments
  • Professional services experience
  • 5+ years’ experience in pricing, quote-to-cash and/or order-to-cash
  • Demonstrated ability to partner cross-functionally and deliver tangible business outcomes
  • Consulting/services experience – managing services delivery to customer and/or performing financial control functions on professional services engagements
  • Experience in Federal contracting and Federal services delivery highly preferred
  • Proactive problem solver of complex, cross-functional problems
  • Ability to create power PowerPoint with crisp messaging
  • Experience with subscriptions and cloud-enabled technologies such as hosted services and managed services a plus
  • Previous experience working with global teams and driving global process consistency
  • Versatility and ability to 'pitch-in' wherever needed, particularly at quarter-end 'crunch times'
  • Previous business consulting experience a plus
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Manager, Process Improvement Resume Examples & Samples

  • A minimum of BS Degree required
  • 10+ years of experience in supply chain and logistics, including transportation, warehousing and distribution
  • Demonstrated financial acumen and analysis
  • Knowledge in applying continuous improvement techniques and analytical tools such as; lean and Six Sigma (DMAIC) to achieve improved business results
  • Strong process engineering and data analysis skills required
  • Demonstrated project leadership experience
  • Ability to influence manufacturing leaders and support organizations
  • Familiarity with SAP ERP and/or JDA software is a plus
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IT Senior Analyst, Process Improvement Resume Examples & Samples

  • Acts as a change agent for improvement implementations
  • Lean and/or Six Sigma Green belt certified by a nationally recognized board is preferred
  • At least one year of previous experience leading or assisting process change projects related to the implementation and use of six sigma approach is required
  • Demonstrated ability to support multiple projects successfully is required
  • Ability to learn and apply statistical analysis to complex business problems is required
  • Ability to manage projects and ensure their compliance is required.Info Technology
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IT Senior Manager, Process Improvement Resume Examples & Samples

  • Drive Lean Six Sigma projects through successful completion resulting in improved process quality, financial results, and customer satisfaction
  • Responsible for the application of Lean Six Sigma techniques in pursuit of continuous improvement and for delivering tangible bottom line results
  • Communicate the concept of Y is a function of x. (y=f(x))
  • Bachelor’s degree is required. Master’s degree such as MBA is preferred
  • Minimum of 8 years of relevant experience is required
  • Disciplined, structured and logical approach to problem solving is required
  • Proven record of delivery against deadlines is required
  • Ability to apply statistical analysis to complex business problems is required
  • Ability to manage projects and ensure their compliance is required
  • PMP certification is preferred.Info Technology
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IT AS Lead, Process Improvement Resume Examples & Samples

  • Be able to discuss the various “levers” available to implement the improvements
  • 4-6 years’ relevant experience is required
  • Disciplined, structured and logical approach to problem solving
  • PMP certification is a plusInfo Technology
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BPE Manager, Process Improvement & Analytics Resume Examples & Samples

  • Strong background in process analytics & reporting
  • Background in Continuous Improvement (LSS Green Belt Certification)
  • At least 7+ years of working experience
  • 3-5 Years of relevant experience in Analytics and CI
  • Advanced knowledge of data reporting/analysis tools and techniques (knowledge of SAP Business Process Analytics is an advantage)
  • Strong communication, influencing, organizational, negotiating, process-oriented, analytical and interpersonal skills
  • Ability to work with multi-location teams (on-site, off-site, offshore)
  • 100% Fluent written and spoken English
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Public Sector Process Improvement Senior Associate Resume Examples & Samples

  • Operations and administration of Financial, Healthcare, Federal , Product and Services businesses
  • Data and systems interactions including IT tools and technology
  • Actively participating in client discussions and meetings
  • Monitoring workloads of the team while meeting client expectations
  • Respecting the work-life quality of team members
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Process Improvement Specialist Resume Examples & Samples

  • Collaborate with leadership to identify and resolve conflicts and barriers to quality and process improvement. Collaborate with business process owners and provide project scoping direction and set up
  • Apply analytical methods for problem solving and operations improvement utilizing and integrating lean, quality improvement approaches and methodologies. Drive continuous quality improvement by leading and facilitating process improvement task workgroups by utilizing a standard metric driven approach such as Lean Six Sigma
  • Perform Value Stream Analysis activities including process mapping, data collection and input and analysis, system analysis, problem solving, and testing solutions, implementation and control planning and tracking
  • Perform Project Management activities such as assisting project teams with Lean tools including developing data collection methods and analysis. Assist with solution implementations and coordinate projects assigned by department leaders
  • Assist in the development and preparation of reports measuring the effectiveness of improvement activities
  • Establish and maintain positive relationships with project sponsors, leaders, and team members, as well as administration, faculty and staff
  • Develop and foster a culture of Lean by collaboration and support of a ¿performance excellence¿ culture. Mentor and/or coach team leaders through project life cycles. Facilitate rapid improvement events and/or kaizen events
  • Provide coaching and support in Lean methodologies as necessary to Business Affairs departments, as well as other UTSW departments
  • Provide consultation on the application of Lean principles and quality Improvement tools and techniques to various Business Affairs department leaders, managers, faculty and staff throughout the university
  • Develop and implement educational programs and materials related to Lean Principles and Quality, group process, and change management, as needed. Collaborate with other Lean coaches and departments as appropriate
  • Work requires exercise of considerable judgment
  • Demonstrated knowledge of process improvement, Lean principles, and associated tools and excellent interpersonal skills (includes coaching and feedback), as demonstrated by the ability to work effectively with individuals and/or teams, across disciplines, are essential
  • Excellent time management, organizational and project management skills
  • Excellent communication skills, as demonstrated in oral, written and presentation formats are necessary
  • Work may require working supervision of staff in lower grade
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Senior Process Improvement Specialist Resume Examples & Samples

  • Engage stakeholder community to educate and train on the value of applying KM processes and procedures and the employment of collaborative services to improve organizational efficiencies and effectiveness
  • Represent the Knowledge Management Office (J6-KM) as a process improvement and collaborative service Subject Matter Expert (SME) at KM-relevant meetings within the Headquarters, with HHQ or other Commands, and with Interagency and Coalition Service Representatives
  • In conjunction with process owners, research and analyze organizational procedures and use of technical capabilities with emphasis on electronic staffing, operational planning, and contingency and exercise activities
  • Develop and document processes and standards for portal sites, collaborative services and applications. This requires extensive knowledge and experience in helping to identify requirements, integrate solutions, and maintain capabilities in conjunction with service providers. The scope of support includes primarily NIPR and SIPR networks
  • Identify and analyze relevant data and information to develop information flow models using process mapping methodologies. Facilitate organizational change using structured approaches
  • Identify and implement enhancements in areas of user interface, integration with staff processes, and other desktop and web-based applications and functionality. Solve electronic staffing inefficiencies and conduct training and change management activities to institutionalize changes
  • Perform primary KM trainer role and conduct customer outreach and audits to incorporate noted gaps into KM training and education curriculum
  • Perform planning and execution responsibilities associated with the conduct of Board, Working Group or Planning Teams as they relate to battle rhythm synchronization and campaign planning tasks
  • Assess, identify and document recommended procedures on core processes with emphasis on gathering, storing and sharing data, information and knowledge
  • A Bachelor’s Degree, preferably in Operational Research, Computer/Information Systems or a relevant technical discipline is required. Recent and relevant experience can be substituted in place of degree credentials
  • Ten years of experience either as a service member or directly supporting military operations, with recent experience (last 5 years) at a Joint Combatant Command Headquarters
  • Experience representing organizational equities at action officer and technical exchange meetings
  • Expertise and experience designing and administering SharePoint 2013 portal sites
  • Expertise and experience implementing collaborative service capabilities that resulted in improved efficiencies or the elimination of waste
  • Experience as a participant in Command exercises
  • Experience implementing IT Change Management
  • ITIL, Lean Six-sigma, Change Management and/or Knowledge Management Certification
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Director, Process Improvement Resume Examples & Samples

  • Lead/work with functional teams to streamline processes to improve the customer experience, enable profitable growth and become more efficient
  • Responsible for facilitating/enabling the implementation of the PPI Business System to enable key sites to become Centers of Excellence
  • Diplomatically cultivate an action-biased culture of continuous improvement to improve KPIs, in the areas of customer, finance, people and quality
  • Establish and mature the Lean Management System (tiered daily management systems, gemba walks, and leader standard work) and other coaching tools to transform the culture
  • Provide support to develop lean expertise and capability within the organization at all levels
  • Work closely with business leadership and PPI steering committees to identify ways to accelerate the culture change necessary to support the PPI Business System
  • Provide ongoing Lean support to multiple teams
  • A Lean Expert with 5+ years of relevant experience and a ‘hands-on’ track record of implementing successful TPS-based business systems including elements such as
  • Bachelors degree with 5+ years of operational, leadership, or professional experience
  • Ability to travel as needed and ability to relocate as career and business needs dictate
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Process Improvement Specialist Resume Examples & Samples

  • 5+ years' experience working in a relevant process improvement role
  • Certification in Quality/ Lean Six Sigma - Black Belt Qualification
  • Expert level knowledge of processes services and the supply chain concepts
  • Ability to facilitate workshops with audiences of all levels
  • Strong Problem Solving skills
  • Strong corporate documentation skills
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Process Improvement Associate Resume Examples & Samples

  • 2+ years' experience working in a relevant process improvement role
  • Certification in Quality/ Lean Six Sigma - Green Belt Qualification
  • Proven experience building and maintaining effective stakeholder relationships at all levels
  • Advance level working knowledge of Excel and Power-point
  • Ability to understand data , metrics and dashboards
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Service Process Improvement Resume Examples & Samples

  • This unit is responsible for providing the superior service to the claimant population that fosters customer loyalty and ensures the uniform delivery of service to all
  • Resolves, researches and responds to a variety of complex, sensitive customer inquiries from insured, providers, claimants, etc
  • Customer inquiries include but are not limited to Escalations, NIGO, and Written Customer Inquiries
  • Performs customer outreach and proactive management on designated claims
  • Utilizes multiple Administrative Systems to research information to allow for accurate completion of tasks
  • Through experience provides root cause and process improvement recommendations to improve overall customer experience and operational process
  • Stays abreast of and adheres to all claims policies and procedures. Is proficient in articulating the benefits of multiple products
  • Makes decisions based on the facts presented (within administrative guidelines)
  • Communicates and follows up with the appropriate functional areas to achieve resolution
  • Elicits and communicates customer feedback to improve processes
  • Serves as subject matter expect regarding customer pain points and able to translate experience into improvement opportunities
  • 3+ years experience as a Claims Customer Service Representative or other claims representative
  • Matriculation in CLTC and LTCP programs preferred
  • Must have excellent interpersonal and telephone communication skills
  • Thorough knowledge of long-term care insurance products
  • Strong knowledge of a variety of LTC Claims Systems, including but not limited to Beacon, Promise, Lifepro, CSPP, GLTC, Beacon, CSC etc
  • Must be knowledgeable in responding to product and contract questions based on the potential negative impact of incorrect information
  • Must be able to work independently, as well as be team oriented
  • Must be change oriented and able to manage changing environment
  • Must possess a high degree of tact, diplomacy and professionalism when dealing with all types of customers, internal and external
  • Must possess excellent organizational and decision-making skills
  • Ability to work under pressure in a high production environment
  • Must be sensitive, empathetic and be able to articulate customer’s perspective
  • Must uphold confidentiality
  • Ability to handle additional responsibility when called upon
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Process Improvement Specialist Senior Resume Examples & Samples

  • Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization
  • Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives
  • Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
  • Knowledge of the philosophy, principles and implementation approaches to lean manufacturing
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Process Improvement Specialist Resume Examples & Samples

  • Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed
  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
  • Ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment
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Operations Excellence Mgr-process Improvement Resume Examples & Samples

  • Bachelor’s degree or higher from an accredited university or equivalent
  • 5+ years’ experience using analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts
  • Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
  • Great interpersonal and stakeholder management skills with experience communicating and presenting to groups
  • Six Sigma Black Belt or Lean Certification
  • Mastery of SQL, SharePoint, Excel, Power Point, Word and a statistical package
  • Self­ starter capable of taking initiative and working with minimal direction
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Process Improvement Specialist / ACE Manager Resume Examples & Samples

  • Manages, plans and administers site ACE training
  • Trains, develops and evaluates subordinates to improve current performance and prepare for future positions within organization
  • Partners with management team to optimize processes and ensure linkage to company’s improvement targets and goals
  • Oversees ACE activities throughout the site
  • Lead Standard Factory, PBO (Process Based Organization) & Lean Transformation efforts for the site
  • Experience with managing and developing direct reports
  • Proven track record in process improvement and Lean tool application
  • ACE Practitioner (preferred) certified
  • Good computer skills in MSOffice applications
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Process Improvement Principal Analyst Resume Examples & Samples

  • 85% - Delivering project results and deliverables on-time, on-budget through effective risk and project management, and by motivating and influencing others
  • Program/Project Management and Execution
  • Bachelor’s Degree (Engineering or Business). Master’s degree preferred
  • 5+ years of experience working and leading project initiatives; preferably in a consulting capacity
  • Prior experience leading cross-functional projects with comfort managing and working with teams both in-person and virtually
  • 5+ years of business experience using a full life-cycle project management methodology
  • Functional knowledge of a major shared services business process (prior experience preferred) - e.g. procure-to-pay, customer-to-cash, account-to-report, global reporting, master data management
  • Core Skills: Superior problem solving skills, critical thinking skills, leadership qualities, executive influencing skills, communication and consulting skills, team/interpersonal skills, and strong Finance and Operations background, ability to quickly learn and assertively engage with resources at all levels within the organization, global awareness and sensitive to multiple cultures
  • Project and Change Management Experience: Project planning, portfolio management, change management, business case development and experience using change management and system implementation methodologies. Prior experience leading systems implementation projects through the full life-cycle preferred. PMP certification is an asset
  • Systems Experience: Experience partnering with the Information Systems department and managing system implementation projects, SAP, Shared Services systems (e.g. Concur, VIM, Trintech, GetPaid), Understanding of workflow tools, MS Office (Excel, PowerPoint, MS Project, Visio)
  • Shared Services Experience: Service management, operational metrics and scorecards, and experience within a progressive global shared services operating model (preferred)
  • Lean Experience: Preferably exposure or involvement in Kaizen facilitation and execution process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives. Lean Green or Black Belt is an asset
  • PC literacy: Interested and ability to quickly learn and productively use new software applications
  • Language: Fluent in English. An additional language is an asset
  • Travel: Occasional, limited travel to other BSC sites may be required
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Director Process Improvement Resume Examples & Samples

  • Collaborates with the VP of Quality and Patient Safety and executive leadership to identify, prioritize and implement improvement initiatives
  • Serves as a member of the QPS Department's executive leadership team to formulate department priorities, address staffing and budget issues, and implement key programs and projects
  • Independently and with DFCI leadership, evaluate systems and processes for improvement. Develops innovative approaches to integrate and enhance our efforts on safety, reliability, quality, cost, patient/employee satisfaction, and efficiency
  • Oversees and manages a portfolio of high-priority improvement projects to ensure they are adequately staffed and resourced
  • Leads, supervises, and mentors members of the process improvement team during improvement projects
  • Coordinates the development and implementation of Institute-wide education and training initiatives in process improvement, safety, and reliability
  • Provides or oversees expert consulting and guidance to staff throughout DFCI regarding process improvement, safety, and reliability. Coaches and mentors teams on scoping projects; selecting metrics used during and after improvement projects; and developing long-term sustainability plans
  • Leads program development and coaching to disseminate process knowledge and process capability (skill, knowledge, behaviors) across the Institute
  • Responsible for recruitment, training, and management of process improvement professional staff
  • Masters Degree in industrial and/or management engineering or related technical training from an accredited program; PhD preferred
  • At least 10 years of process improvement experience for Master's trained engineer; 3-5 years for PhD trained engineer
  • At least 3 years management experience preferred
  • Expertise in CQI techniques (e.g., Lean, Six-Sigma), safety and reliability science, and change management
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Director, Lean Process Improvement Resume Examples & Samples

  • Strategic data-gathering, analysis and presentation
  • Facilitate teams in Lean events (lead Rapid Process Improvement Workshops and Kaizen events)
  • Able to facilitate and train in basic and advanced lean concepts
  • Able to influence across departments and levels of authority
  • Identify leaders and coach front-line staff and middle managers in process improvement
  • Assist the Medical Director in developing financial impact models and metric dashboards
  • Work closely with local physician and executive champions to ensure sustainability of the Lean methodology within Southwest Medical Associates
  • Collaborate with other groups within Optum to bring best practices
  • Present findings and ideas to a broad group of constituents
  • Prepare reports on progress and barriers
  • 5 years of process improvement experience
  • 5 years of experience with Lean methodology and facilitating improvement events
  • 5 years of experience in building long term strategy
  • 3 years of healthcare experience
  • Exceptional data/analytical and communications and facilitation skills
  • Intermediate-level Excel skills and high proficiency with PowerPoint
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Process Improvement Specialist Resume Examples & Samples

  • Support and coordinate updates to ASRC Federal process documents and chair CCB activities
  • Support the internal audit and independent program review programs
  • Participate in contract transitions ,AS9001, AS9100 and CMMI initiatives
  • Monitor Key Performance Indicators of ASRC Federal Core Process Life Cycles and coordinate improvement actions
  • Track and manage corrective actions to completion and evaluate effectiveness of corrective action
  • Disseminate written policies and procedures
  • Confer with program managers regarding quality assurance activities
  • Analyze data and information to identify trends
  • Perform other duties as determined and assigned by the Director of Quality Assurance
  • BS and two (2) years of related experience in a services organization with preference for aerospace, IT or Engineering
  • Proven history of being detail oriented, organized,with excellent writing and communication skills
  • Microsoft Office suite skills (SharePoint and MS Project desired)
  • Candidate must have coursework, internship or some experience in supporting AS9100 or ISO 9001; CMMI process compliant exposure is a plus
  • Preferred candidate will be certified by the American Society for Quality (ASQ) in Quality Auditing, ISO 9001 Lead Auditor Certificate, and have completed Introduction to CMMI for Development and Services
  • US Citizenship is required
77

Process Improvement Specialist Resume Examples & Samples

  • Business Improvement. To drive a standardised process improvement methodology to prevent reoccurrence of customer facing defects and significantly reduce non-conformance costs
  • Influencing Business Decisions. Influence decision making with the Business to follow the principles for Lean to deliver the vision of an Ideal State for their site. Give direction on how significant changes should be applied and to convince and “sell” which are the correct options
  • Problem Resolution. Resolve issues through problem resolution and validation of root cause
  • Workshop Facilitator. Delivery of Lean Principles , Tools and behaviours across the organisation to help educate and influence the workforce to create a better environment for the Company and themselves
  • Best Practice and Innovation sharing. To support the identification of new ideas and Best Practices and enable the sharing
  • Comprehensive knowledge of Lean principles and tools like Value Stream Mapping, Kaizen, 5S, Root Cause Analysis, Problem Solving
  • Skilled in working with data and creating business cases
  • Clear communication and influencing skills for all levels of the business
  • Training and workshops content creation and delivery
  • Previous work experience in an Operational environment
  • Hands-on working style
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Process Improvement Specialist Resume Examples & Samples

  • Experience with process measurement and analysis tools
  • Experience with team facilitation, education, and training
  • Experience with conducting presentations
  • Experience with Microsoft Office suite, Visio, and Microsoft Project
  • Experience with statistical analysis acumen
  • Knowledge of engineering and IT processes
  • Knowledge of LEAN-Six Sigma and related methodologies
79

Senior Quality Analyst / Process Improvement Resume Examples & Samples

  • At least fifteen (15) years of experience in the federal IT contracting market required
  • At least ten (10) years of experience in a quality assurance manager or process consulting role required
  • Prior experience as a project manager or functional manager
  • Practical, working knowledge of CMMI-DEV, CMMI-SVC, ISO 20000, and ISO 9001
  • Experience as part of a SCAMPI appraisal team. CMMI DEV v1.3 Training
  • Experience as part of an ISO 20000 or ISO 9001 audit team
  • Ability to work with minimal supervision while still meeting quality of work, budget, and schedule constraints
  • Experience in the delivery of products and services in the Federal IT contracting environment is preferred
80

Junior Quality Analyst / Process Improvement Resume Examples & Samples

  • Design, develop, and deliver process training
  • Provide process mentoring to projects and service centers
  • Provide quality assurance oversight to projects and service centers
  • Support OPE in preparing for process audits or appraisal activities
  • Help maintain the organizational process and its supporting process assets, and implement process improvement ideas
  • Support the OPE’s organizational measurement program
  • Bachelor's Degree from an accredited college or university required
  • At least five (5) years of experience in the Federal IT contracting market
  • At least three (3) years of experience in a quality assurance manager or process consulting role required
  • Ability to design, develop, and deliver training
  • Practical, working knowledge of MS Project, Word, PowerPoint, Excel, and SharePoint
  • Ability to work with a wide range of people at all levels within the organization
  • Experience in the delivery of products and services in the Federal IT contracting environment preferred
  • Experience as part of an ISO 20000 or ISO 9001 audit team preferred
  • Experience as part of a SCAMPI appraisal team preferred
81

Process Improvement Specialist Resume Examples & Samples

  • Contribute to refinement and continuous improvement of technology development methodologies, processes, practices
  • Contribute to building an environment where continuous improvement of the development process is in focus and where everyone’s common goal is to deliver outstanding software as fast as possible
  • Understand the challenge and help teams implement set of processes that best fit their need
  • Actively try to identify areas of improvement and conceptualize methods on how to be more efficient
  • Act as change agent, facilitate and drive the process change to practitioners
  • Partner with related teams to define and build into SDLC processes appropriate mechanisms and controls to address relevant IT Risk and compliance concerns
  • Promote Agile practices and principles across functional teams
  • Serve as a senior team member, responsible for
  • You are experienced with working in engineering teams, with practitioners of SDLC disciplines, understanding concepts of IT Risk, Project Management, IT Governance and broader IT eco system
  • You have a good understanding of communication, group dynamics and coaching
  • You are not afraid to raise issues and propose the change
  • You care about learning new things and improving existing challenges
  • You have passion for agile, pragmatism about what agile looks like during a transformation and a genuine commitment to helping people and organizations get better at what they do
  • Development Teams - team guidance and support in close cooperation and collaboration across all roles and functions
  • Technology Management Roles - Present change and its impact, propose change initiatives, gain group consensus and approval, exchange ideas and align change activities
  • Project Management – facilitate alignment of PM and SDLC frameworks
  • BA/BSc or equivalent work experience required
  • Over 10 years of experience in software development and/or project delivery
  • Good knowledge of Scrum and Agile principles
  • Excellent communication, facilitation and relationship building skills
  • Diverse change management experience across multiple organizations, teams, products, environments and technologies
  • Ability to facilitate discussion at all levels of the organization to resolve conflicts
  • Good understanding of approaches for scaling Agile (e.g., Discipline Agile Delivery (DAD), SAFe, LeSS)
  • Expert knowledge of the fundamentals of software development processes and procedures
  • Good knowledge of Agile development methods/techniques (such as User Stories. Test Driven Development, continuous testing…)
82

Global Operations Process Improvement Intern Resume Examples & Samples

  • Lean/Six Sigma concepts and tools
  • Process Mapping and Analysis
  • Presentation and communication
83

Global Manager Process Improvement Resume Examples & Samples

  • Defines process improvement strategies to achieve strategic program objectives
  • Acts as a key contributor to both quantitative and qualitative benefits to support program valuation
  • Leads large (50+ FTE) teams of cross-functional and cross-divisional experts to establish as-is process definitions and process baselines across entire domains (e.g. Clinical Operations, Regulatory Affairs, or similar) in multiple business units and geographies
  • Selects and provides expert guidance on process design and improvement best practices, tools, processes, and governance policies on major cross-divisional process improvement programs
  • Leads the definition of a process deployment and training strategy for a given domain (5,000 – 15,000 associates, globally), coordinating closely with project management to define risk management and contingency plans
  • Conducts strategic analysis on new opportunities and supports program management in the proposal of new large projects (20 MUSD +)
  • Contributes to maintaining a central knowledge repository on process improvement
  • Supports the re-architecting of standard operating procedures, work instructions and user manuals
84

Process Improvement Lead Resume Examples & Samples

  • Establish and monitor metrics relative to Lean Six Sigma programs, projects and initiatives
  • Bachelor level degree is required
  • Lean and/or Six Sigma Black belt certified by a nationally recognized board is preferred
  • Demonstrated ability to manage multiple projects successfully is required
  • Ability to learn and apply statistical analysis to complex business problems
85

Director of Process Improvement Resume Examples & Samples

  • Provide guidance for the plant’s Lean vision and assist in the development of a Lean Deployment Roadmap for the site
  • Train and educate the workforce & leadership in Lean principles
  • Develop a cadre of leadership from across the site that will build momentum for change
  • Act as the Chief Change Agent in driving Lean implementation across the business
  • Plan and lead regular Kaizen events
  • Lead efforts to simplify / standardize processes and eliminate waste
  • Provide guidance in the establishment of new lines and equipment installations
  • Work within the Operational Excellence (OpEx) organization to facilitate continuous improvement throughout the organization
  • Additional duties may be assigned, as needed
  • Bachelor’s degree in Engineering or Business
  • 12 plus years of professional experience working in manufacturing and/or engineering, including at least 3 years of experience working with Lean Manufacturing and/or Toyota Production System (TPS) practices
  • Bachelor’s degree in a technical discipline, e.g. Industrial Engineering (i.e. BSIE), Mechanical Engineering (i.e. BSME), or related fields of study
  • Extensive experience leading the implementation and/or deployment of Lean Manufacturing and/or Toyota Production System (TPS) initiatives
  • Proven expertise in Process Improvement and/or Continuous Improvement methodologies (e.g. Kaizen, 4Q, Six Sigma, DMAIC, Gemba / Genba, etc.); relevant certifications are a plus
  • Experience working in broad aspects of manufacturing operations (Quality, Production, Maintenance, Engineering, Demand & Supply Planning, Inventory Management, Project Management, etc.)
  • Fluent in English – French and Spanish are beneficial
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Process Improvement Specialist Resume Examples & Samples

  • Leading and implementing improvement initiatives across AFI
  • Conducting Root Cause Failure Analyses (RCFA)
  • Investigating problems and requirements of projects
  • Developing and evaluating reasonable alternatives by collecting and evaluating all necessary data while assisting in developing and implementing solutions
  • Utilizing technical expertise and leadership skills to identify, initiate and implement significant process improvement activities
  • Integrating Six Sigma/Lean or similar methodology into process improvement activities
  • Providing leadership and oversight of projects using Project Management principles (from start to completion)
  • Developing new process / product capabilities
  • Leading and/or supporting kaizen activities across the enterprise
  • Participating in full potential and strategic planning events
  • Working with plant personnel and corporate quality on quality / yield improvement initiatives
  • Performing other projects and activities as required to achieve expected business results
  • Bachelor’s degree in a technical or related field or equivalent experience
  • Proven experience with implementation of successful projects
  • Ability to lead and participate in a cross-functional team environment
  • Willingness to perform occasional supervisory and off-shift work in support of the organization
  • Excellent communication skills (verbal, written and presentation)
  • Computer proficiency Microsoft Office (email, Microsoft Word, Excel, PowerPoint)
  • Ability to work different shifts is required (as part of process improvement projects)
  • Travel (50-75%)
  • Prior experience in wood or related products
  • Previous experience with the application of Six Sigma and/or Lean methodologies (or equivalent)
  • Previous experience with the use of Project Management methodology
  • Experience in Root Cause analysis techniques
  • Experience with computer-based statistical software (ex. MiniTab)
87

Process Improvement Resume Examples & Samples

  • Conducts benchmarking, activity modeling, and surveys
  • Gathers, analyzes, and quantifies performance data and measurements
  • Work with technical subject matter experts
  • 2 Years, with a B.S./B.A. in a relevant degree program OR possess the equivalence of 10 years direct experience in lieu of a degree
88

Senior Process Improvement Resume Examples & Samples

  • Develops and facilitates discovery sessions, planning meetings, training sessions, and facilitates process improvement meetings
  • Able to gather data and work with technical subject matter experts
  • 4 Years, with a B.S./B.A. in a relevant degree program OR possess the equivalence of 12 years direct experience in lieu of a degree
89

Principal Process Improvement Resume Examples & Samples

  • Provides consulting and recommendations to managers, supervisors, and the workforce on the implementation of quality and process improvement initiatives
  • Proposes, tailors, and develops quality/process re-engineering improvement efforts (to include the applicable documentation) to provide return-on-investment or operational improvement
  • Additional duties as identified and assigned
  • 6 Years, with a B.S./B.A. in a relevant degree program OR possess the equivalence of 10 years direct experience in lieu of a degree
90

Process Improvement Resume Examples & Samples

  • Provide a plan to understand existing Customer IT, requirements management, Systems Engineering, verification and validation, Operational Technology, Platform IT, subcontracts management, CM, and QA processes, recommend changes, and document these changes to the existing Customer IT processes
  • Work with Customer personnel to develop and document changes to the Customer IT, requirements management, Systems Engineering, verification and validation, Operational Technology, Platform IT, subcontracts management, CM, and QA processes, procedures, and instructions incorporating cybersecurity tools, techniques and practices for shipboard use
  • Establish management and engineering processes consistent with IEEE Standard 15288
  • Implement ITIL v2011
  • Prepare, write, and present reports and briefings as required
  • Will receive direction from the IA Lead
  • BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering. Experience may be used in lieu of a degree. Master’s Degree highly desired
  • Must have a minimum of 6 years of experience
  • Must have a current DoD Secret security clearance, and may be required to obtain a higher security clearance and successfully complete a Counter-Intelligence Polygraph
  • Experience with the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) and DoDI 8510.01 “Risk Management Framework (RMF) for DoD Information Technology (IT)” in support of ship delivery
  • Experience with US Navy or US Coast Guard
  • Familiarity with DoDD 8140.01 “Cyberspace Workforce Management”
  • Familiarity with IEEE Standard 15288
  • Must be able to work collaboratively across agencies and physical locations
  • ITIL Practitioner
  • DoDI 8570.1-M Compliance at IAT Level I
  • Experience with four or more of the following
  • Security COTS integration
  • Security Incident Event Management
  • Insider Threat Monitoring
  • Operating System Hardening
  • Vulnerability Assessment testing
  • Identification and Authentication schemes
  • Public Key Infrastructure and Identity Management
  • Cross Domain Solutions
  • Computer Network Exploitation (CNE)
  • Computer Network Operations (CNO)
  • Malware Analysis
  • Reverse Software Engineering
  • Security engineering
91

Engineer Process Improvement Resume Examples & Samples

  • Effectively uses Chemical Engineering skills to identify, evaluate, and resolve technical operational issues when unit assigned engineering staff is unable to do so
  • Utilizes a broad set of process engineering tools effectively in plant optimization, evaluation and design and informally instructs others in their proper application and use
  • Coaches unit process engineers in project development which includes following the work process, calculation methods, and documentation requirements
  • Functions as process design engineer on assigned projects. developing PFDs, P&IDs, and multiple design data sheets for a variety of process equipment and processes
  • Reviews process design work of other projects for compliance to engineering standards, work processes and good engineering practices
  • Functions as lead and owner/operator process engineer directing and reviewing EPC firm work on multidiscipline projects when assigned
  • Consults with other engineers as a SME on a specific type of chemical engineering unit operation or other sub-discipline
  • Assists in the technical development of engineering staff through mentoring less experienced engineers, informal training in Chemical Engineering skills and tools, and formal training within their area of expertise
  • Fluent in current version of Aspen Plus or equivalent simulation software is required
  • Operational experience with and a detailed understanding of at least one chemical manufacturing process technology is highly desired
  • Operational experience with and a detailed understanding of a chemical manufacturing process technology practiced at this site is preferred
  • Proficiency in several Chemical Engineering sub-disciplines (fluid flow, heat transfer, distillation, other mass transfer, process control, modeling, reaction engineering) is required
  • Development of one specific Chemical Engineering sub-discipline to a local expert level is highly desired
  • Operational and design experience with Ethylene and Ethylene Oxide production is highly desired
  • Proven analytical thinker with conceptual understanding and ability of applying experience and knowledge to identify best solutions
  • Demonstrated ability to solve complex problems and identify appropriate resources
  • Knowledge of sound engineering practices
  • Demonstrated ability to build relationships across all organizational lines
  • Shall possess excellent written, verbal communication, and presentation skills
  • Must be proficient in use of Microsoft Office, Internet, E-mail, and Technically Relevant Applications
  • A minimum of a Bachelor’s Degree in Chemical Engineering from an ABET accredited university with 15+ years of related experience is required
  • Seven to ten (7-10) years working for an owner operator in the Chemical Industry is required
  • Three to five (3-5) years working for an EPC firm or equivalent is highly desired
92

Process Improvement Practice Manager Resume Examples & Samples

  • Partnering with key stakeholders, and more broadly into TS Product, Sales, Client Service and Banking Business Operations, to Identify and drive joint business / technology process improvement opportunities and solutions
  • Initial opportunities include -
  • Certification and demonstrated knowledge of Lean and Six Sigma methodologies
  • Hands on manager with well-developed problem solving skills, who can drive change, influence and lead across business and technology
  • Demonstrable experience in a change management or a process improvement role
  • Knowledge of Treasury Services
  • Excellent communication skills, with the ability to relate well with a diverse group of stakeholders
  • Rigorously holds oneself and others accountable for achieving individual and organizational - performance objectives
  • Demonstrate critical analytical thinking
  • Constantly challenges status quo and drives innovative thinking
93

Continual Process Improvement Lead Resume Examples & Samples

  • 5 + years of experience improving business processes to better align IT budget and achieve greater control over budget activities through more effective guidance across the entire Planning, Programming, Budget and Execution lifecycle at a Civilian Public Sector Agency is required
  • Professional services experience and/or specific relevant industry experience is required
  • Must be a U.S. citizen with ability to obtain security clearance
  • Requires a Bachelor’s degree
  • 3+ years of experience and or general understanding of the interrelationships between Process Improvement and Performance Management, Portfolio Management, Database Management, Data Integration & Analytics is preferred
94

Process Improvement Lead Resume Examples & Samples

  • Deliver project improvements to drive cost savings, defect reduction, improve customer experience, and ensure PHH meets all regulatory and compliance goals
  • Define and obtain the necessary data, and then calculate financial savings for projects. Work with finance as needed to incorporate project financial savings into operating budget plans and forecasts
  • Define and obtain the necessary data, and then calculate the impact of project improvements on Operating metrics such as cycle time and defect rate. Work with finance as needed to incorporate project metric improvements into operating budget plans and forecasts
  • Lead and manage completion of projects to drive continuous improvement in revenue and cost out of the business through more effective business by streamlining operational processes, eliminating non-value added or duplicate efforts, waste and other related defects in the business process
  • Lead or support pilots for a modified process and provide data to leadership and clients as applicable to demonstrate performance of the pilot
  • Be an effective LSS resource
  • Be an effective LSS team player with confidence to make routine decisions, resolve issues, follow through on commitments, and consider the interests of the entire team. Recognize results as part of the reward
  • Flexible to changing operations, leadership or customer needs
  • Provide support where possible to Green Belts and Green Belt trainees by mentoring them on team leadership, establishing and maintaining project timelines, and using the appropriate LSS methodology
  • Deliver results with energy to achieve breakthrough levels of improvement in customer satisfaction, process capability and quality
  • Provide innovative ideas to continually build the Lean, Six Sigma, project management, change facilitation, problem solving and results oriented skill sets into operating business resources
  • Minimum of 3 (three) years business experience in roles with increasing levels of responsibility
  • Experience in Operations, Finance, Service, or Technology preferred, Financial Services or direct Mortgage Industry experience strongly preferred
  • Practical experience with Six Sigma and Lean transactional implementation and facilitation is preferred
  • Track record of successfully leading teams and significant process change initiatives
  • Training in process continuous improvement methodologies is preferred. Professional Quality certification (i.e. ISO 9000, ASQ, Six Sigma, Lean Six Sigma, Lean, etc.) strongly preferred
  • Bachelor’s Degree (preferred in engineering, IT, finance, or operations); MBA is preferred
  • Minimum experience of at least 1 completed Green Belt project strongly preferred
  • Excellent listening and influencing skills to drive change, link VOC to operating metrics and performance, and drive business wide transformation around LSS
  • Able to facilitate and drive change in a fast paced and “ever changing” environment leveraging his/her strong interpersonal and influencing skills
  • Able to make difficult decisions, have tough conversations and deal with difficult situations with confidence and respect for all involved
  • Excellent project management, facilitation and time management skills
  • Capable of analyzing data to make sound decisions on suitability and effectiveness of corrective and preventive actions
  • Comfortable in ambiguous situations and rapidly changing, high sense of urgency type environments
  • Excellent written, visual and verbal communication skills. Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization
  • Capable of creating crisp, concise and powerful discussion documents / presentations to communicate concepts, strategies, findings and action plans to Operating Leaders
  • Proven attention to detail, with excellent analytical, critical thinking, problem solving, and personal organization skills
  • Results based, collaborative, transformational, task / detail oriented, people focused Leadership style
  • Strong team player, inclusive & open minded approach
  • Proven change agent with high say/do ratio and strong interpersonal skill set
  • Capable of facilitating dramatic process & defect driven cost reductions while enabling the operational areas to rapidly respond to significant growth opportunities
  • Proficient with Microsoft Office Software including MS Outlook, Excel, PowerPoint, & Word
95

Process Improvement Co-op Resume Examples & Samples

  • Pursuing an undergraduate degree in Industrial Engineering with a business focus , Mechanical Engineering with a business focus, Electrical Engineering with a business focus, Finance, Business Administration, or related field
  • Must be a sophomore or a Junior at time of Co-op and able to complete the co-op prior to graduating
  • Ability to successfully handle a wide variety of activities, priorities and confidential matters with discretion and on time
96

Process Improvement Resume Examples & Samples

  • Assists facility leaders to implement best practices and identify process improvement and cost-savings initiatives
  • Assesses and analyzes all aspects of bed management performance for potential improvement opportunities, including
  • 7+ professional experience
  • 4-5 years relevant work experience
97

Process Improvement Leader Resume Examples & Samples

  • Ability to negotiate and influence key personnel across multiple business units and geographies, while influencing positive change through awareness, understanding, acceptance and engagement
  • Experience deploying Lean and/or Six Sigma (DMAIC, DFSS) process improvement methodologies via tangible work experience
  • Excellent analytical skills with a strong working knowledge of problem solving, root cause analysis, and associated solution implementation
  • Ability to operate independently; a self-starter who can define and manage their specific day-to-day work efforts
  • Works effectively with diverse, cross-functional and multicultural teams
  • Strong facilitation, oral communication, and written communication skills
  • PC proficiency in Microsoft Office (including Word, Excel, Access, PowerPoint, and Visio)
98

Process Improvement Expert Resume Examples & Samples

  • 10 years of related experience
  • Program Management Certification (PMP, RTN Level 6)
  • Six Sigma certified (Green Belt, RTN 6s, etc)
  • Strong customer relations experience, team building skills, influence management
  • Facilitation Experience
  • Practical experience with a minimum of 3 program management processes such as
  • Integrated Program Development Deployment Experience
99

Process Improvement Leader Resume Examples & Samples

  • Plan and assist in implementation of identified projects
  • Analyze areas of concern to identify process improvement
  • Ensure contract quality and timeliness standards are met through process improvement projects
  • Use analytical and business process management to develop full scale project plans to improve
  • Collect, evaluate, and data to report on progress of projects
  • Perform project evaluations and assessments for results
  • Provide contract support to through process improvement
  • Bachelors Degree from an accredited university or college in a related field such as Business Administration or Liberal Arts. (Preferred – Work Experience in lieu of accepted)
  • Minimum of two years of progressive experience in an office environment
  • Demonstrated ability to prioritize and organize simultaneous workflow duties
  • Minimum of 2 years of experience in Government management (preferred)
  • Document examination experience
100

Cdqi Director Process Improvement Resume Examples & Samples

  • Provide strong leadership, partnership and subject matter expertise to multiple cross-matrixed teams to ensure the data quality exists in CDQI systems
  • Asses / Analyze current data processes and flows of existing systems from Data quality stand point with the goal of providing input on improvements
  • Develop and blend technology and business strategies for CDQI new market assessments, strategies and implementations
  • Supports Leadership with presentation planning, developing and effective communication by utilizing data and metrics applicable to the CDQI program
  • Partner with various Optum organizations to develop a CDQI data quality strategy
  • Engage and mobilize internal / external matrixed partners, vendors in the execution of data sources and data rules / logic that meets key technology initiatives
  • Drive collaboration and execution on risk and quality related initiatives
  • Provide leadership across the CDQI teams, Local IT, and Optum IT
  • Manage 1-2 direct reports with expectations to grow the team over time
  • Develops sound business intelligence requirements (e.g., standard / ad hoc reporting, dashboards, scorecards, visualization, analytics)
  • Leads and develops programs to identify and analyze applicable source data (e.g., internal / external data feeds, systems, databases, “sources of truth”)
  • Develops design data flow (e.g., data acquisition, formatting, dependencies), data models (e.g., relational / dimensional, logical / physical, new subject areas), and partners with business partners to ensure data standardization (e.g., enterprise standards)
  • Leads the design / definition of data validation rules and transformation logic (e.g., ETL)
  • Drives business intelligence / reporting solutions as defined in technical specifications
  • Ensure that operational documentation is updated to include system maintenance / update changes
  • MBA or equivalent degree
  • 10+ years of experience in the healthcare industry
  • 10+ years of administrative / leadership experience (work in the payer and provider fields both a plus)
  • Demonstrated ability to work in a highly matrixed organization
  • Demonstrated ability to bridge clinical, financial and administrative priorities, personnel, and skills
  • Knowledge of RAF and STAR
  • Strong interpersonal skills and ability to build relationships
  • Strong presentation, writing and negotiation skills
  • Strong consulting skills
  • Ability to influence others
  • Demonstrated leadership and management skills
  • Willingness to travel up to 75% or as determined by business need
  • Familiarity with government pay for performance programs
  • Six Sigma / PMP certification and / or exposure
101

Director, Service & Process Improvement Resume Examples & Samples

  • Strategy and Planning: Plan, develop and refine the overall service excellence and process improvement strategies to be implemented across all the clinical applications Support. Develop business case to demonstrate value proposition to the organization (e.g. service improvement, cost and timeline reduction, staff productivity increase etc.)
  • Leadership: Provide overall leadership to application support teams in the area of service and process improvement. Lead, coach, instruct and develop process owners and improvement teams in the definition, documentation, measurement, analysis and continuous improvement of support services
  • Service Level and Delivery Management: Plan and direct development and implementation of data collection processes and reporting artifacts (e.g. customer experience baselines, executive reports, portfolio reports etc.). Demonstrate knowledge of getting data and information from the various ticketing systems and presenting them in the executive level-appropriate format. Direct monthly status reporting of all project activities, incidents, problems and current system performance, user satisfaction and capacity measurement metrics
  • Performance Management: Define, develop and direct preparation of executive "dashboard" view of all existing services, OLAs, and customer issues for both IT and client’s senior management
  • Project management: Define and execute a variety of projects to effect service and support process changes using industry standard process improvement methodologies, and tools including Lean, Six sigma, business modelling, ITSM
  • Client Relationship Management: Coordinate closely with key stakeholders and functional users to map the service delivery and support processes and look for potential cycle time reductions, productivity savings and key performance indicators across Apps Support and report to senior management to inform decision-making. Liaison with multiple IT disciplines (i.e. infrastructure, service desk, software development) to define, build and implement Operations Plans to facilitate improved customer support solutions
  • People development: Coach and mentor others how to develop and implement sustainable process improvement using industry standard process improvement methodologies
  • Subject matter expertise in lean principles of teamwork, methodology, business benefit, innovation and customer focus
  • Solid understanding of service capability maturity concepts, service optimization, organization systems/workflows and process mapping
  • Demonstrated ability to get results through others not under direct supervision and to aid people change their working practices
  • Excellent consultative, communications, listening and analytical skills, and being able to make decisions in matrix environments
  • Successful track record in managing process redesign initiatives, facilitating communication and alignment while bridging and influencing diverse stakeholders to achieve organizational objectives
  • Strong ability to balance encouragement of new and innovative process ideas with emphasis on simplification, efficiency and superior customer experience
  • Successful track record in coaching and mentoring staff in the matrix environment to help them change their behaviour from reactive issue-solving to planned and scheduled opportunity generation and capture
  • Other European languages a plus
  • 10+ years of work experience in managing service delivery IT organizations in multinational companies in regulated industries (e.g. Pharma preferred, Telcos, Banking)
  • 10+ years of experience in working with diverse groups and clients to achieve consensus around complex process and service improvement initiatives
  • Proficiency in Agile and Scrum methodologies
  • Proficiency in Lean and/or Six Sigma principles and delivery methodologies (e.g. ITIL/ITSM)
  • Minimum 3 to 5 years project management experience and project management certification
  • Minimum 3-5 years’ experience of working autonomously in remote locations while coordinating several continuous improvement activities, potentially across several locations
102

Process Improvement Expert Resume Examples & Samples

  • Gather relevant, factual information and data in order to solve quality related problems
  • Resolve issues by identifying and applying solutions from acquired Six Sigma, Lean, technical experience, etc
  • Study, recommend and implement process improvement initiatives in an Agile, FDA Regulated environment
  • Work effectively/ productively with all stakeholders of the process by developing a team atmosphere Responsible for tracking and reporting all project progress, successes and failures. Interacts with many different functions to implement Quality and Efficiency goals
  • B.S. in engineering or an alternative Bachelor’s degree program
  • Certification as a Six Sigma Black Belt, Highly desirable
  • Certification as a quality engineer (e.g. CQE) Preferred
  • 5+ years’ experience in a Quality Engineering role; Medical device strongly preferred
103

Process Improvement Resume Examples & Samples

  • High impact presentation, oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear, concise and actionable
  • Vendor Management experience required
  • Exceptional alliance building, influencing and organization navigational skills. Able to impact key stakeholders and operational owners through well-articulated strategies backed up with metric driven value statements enabling a transformation/change to current state
  • Demonstrated analytical ability and judgment; able to see and solve problems holistically, sometimes with limited information - comfort and ability to manage ambiguity
  • Solid planning skills, business acumen and ability to span boundaries
  • Able to undertake research and to translate strategies into manageable and credible organization interventions
  • Ability to challenge the status quo, drive innovative thinking and provide superior leadership to staff in order to motivate to successful implementation and drive significant change
  • Ability to manage multiple projects and deadlines
  • Ability to project a well-disciplined professional image
  • Self-motivated, results oriented and driven to achieve objectives
  • Must be proficient with MS Office (Word, Excel, PowerPoint & Outlook)
  • Exemplifies and demonstrates the values and competencies of ADP's leadership expectations and principles of Stellar Service, (STARS)
  • 5-7 years' experience in a business management role
  • Demonstrated ability to champion change and foster a culture of continuous improvement
  • Effective at acquiring an understanding of a problem or situation and developing an approach to interacting with the situation; proven flexibility, adaptability and reliability; excellent analytical skills
104

Manager Process Improvement Resume Examples & Samples

  • Manage and monitor the progress of assigned projects. Lead key initiatives as assigned by the senior leadership team
  • Lead to Seek & identify opportunities for improvement through various methods including: extensive data analysis, sit-ins, reporting, call listening, customer/employee feedback, financial analysis
  • Lead to Size & Quantitatively evaluate (using practices such as sampling, modeling, data extraction/ collection/ analysis, and reporting) opportunities in order to define multiple process improvement projects
  • Lead Performance results evaluation for each project
  • Ensure cross functional issue resolution and escalations are enabled, ensuring projects delivered successfully against objectives. Act as an escalation point to remove barriers that may impede projects progression
  • Devise actionable plans for implementation of improvement opportunities that drive increased revenue, customer satisfaction, and/or reduced operating costs
  • Apply best-in-class practices and methodologies to improve processes and yield results efficiently and effectively
  • Independently manage and implement projects through working with stakeholders, clients, and cross-functional colleagues
  • Pro-actively manage and develop strong relationships within the organization
  • Provide process engineering support and work closely with other groups within the company to gather and analyze data to present findings
  • Core Competencies: Leadership; Management; Analytical; Adaptable; Innovative/Creative, Team player and Collaborative; Results Oriented; Accountable; Problem-solver; Customer Service Orientation; Independent; Energetic self starter who thrives in a fast paced environment
  • Superior Analytical and Critical thinking skills
  • Proven experience in leading and managing a team at a high performance level
  • Strong communication skills - all levels
  • Undergraduate degree in Engineering, Computer Science, Business and/or related process improvement experience
  • 4-7 years of applicable work experience in seeking, sizing, and delivering projects as well as managing teams
  • Experience designing, implementing and improving processes
  • Advanced level skills in data analysis with MS Excel / MS Access
  • Strong understanding and experience in Lean Six Sigma is preferred (Green-belt or Black-belt is desired)
  • Highly developed project management and communication skills
  • Experience working within cross functional teams
  • Energetic self starter who thrives in a fast paced environment
  • Solid working knowledge of telecommunications infrastructure, products and services
  • Understanding of general business management, product management, product development and product marketing
105

Process Improvement & Product Development Manager Resume Examples & Samples

  • Leading plant activities to support design of new products, modify existing designs, improve production techniques, and develop test procedures
  • Providing engineering and technical solutions that involve new techniques, technologies, or concepts
  • Analyzing technology trends, human resource needs, and market demand to plan projects
  • Conferring with plant leadership and production staff to determine engineering feasibility and cost effectiveness
  • Advising plant leadership on developments which may affect profit, schedule, costs, customer relations, and/or inter-departmental relations
  • Working with Product Development, Sales, Marketing, and Operations Management identifies opportunities for new products for the facility
  • 8+ years of engineering experience in a manufacturing environment
  • Demonstrated Project Management skills
  • Knowledge of process improvement techniques, such as Lean Manufacturing and Six Sigma
  • Previous experience with new product development and implantation, and introduction
  • Strong experience with equipment maintenance techniques, such as Failure Mode and Effects Analysis (FMEA), Total Productive Maintenance (TPM), Reliability Centered Maintenance (RCM), Predictive/Preventive Maintenance, etc. and the ability to teach these techniques to others
106

Lead Process Improvement Resume Examples & Samples

  • Support Lean Six Sigma projects through successful completion resulting in improved process quality, financial results, and customer satisfaction
  • Bachelor level degree is required, Master’s degree such as MBA preferred
  • Lean and/or Six Sigma Black belt certified by a nationally recognized board is advantageous (not essential)
  • Relevant process improvement work experience (preferred)
  • Excellent facilitation skills
  • PMP certification advantageous (not essential)
107

Process Improvement Specialist Resume Examples & Samples

  • Facilitates the execution of the Global ACES strategy through local management and support teams
  • Develop, train, and mentor site management, associate and project teams on the ACES philosophy and project management
  • Extensive data analysis and data mining as necessary to identify root cause issues, develop action plans, measure impact of actions taken, and adjust as necessary to ultimately solving the problem
  • Oversees segment of site and Audible Network project portfolio as assigned, assisting individual project managers with execution and delivery of results
  • Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact
  • Help drive site and business communication, including project updates and other initiatives through approved communication plan
  • 2 years of experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts
  • 2 years of experience in Project Management
  • Experience facilitating and presenting to groups
  • Analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
  • Experience leading and/or participating in structured process improvement activities such as Kaizen Events
  • Mastery of SharePoint, Excel, Power Point, Word and Statistical package (e.g. JMP or Minitab)
  • Advanced degree (technical or MBA) preferred
  • Self-starter capable to taking initiative and working with minimal direction
108

Manager, Process Improvement Resume Examples & Samples

  • Lead teams of business and process experts to review end to end Value Stream utilizing Lean Six Sigma methodology
  • Conduct end to end process analysis, lead Kaizen sessions, and analyze existing data with an emphasis on improving user experience and increasing workflow efficiency
  • Develop easy to understand interaction models, value stream and data analysis and effectively communicate to all levels of organization
  • Advocate and recommend end to end sustainable solutions and lead teams to execute on all recommendations within committed timelines
109

Process Improvement Champion Resume Examples & Samples

  • Training and developing various levels of DMAIC problem solving globally and other continuous improvement stakeholders in a variety of Lean/Six Sigma process improvement tools and techniques
  • Working with business leaders to identify and scope new Lean and process improvement opportunities, and assisting in sequencing and tracking for the client
  • Developing and delivering project and program presentations to all levels of management
  • Assisting the business to identify, realize, and track the business and economic benefits of a project
  • Supporting and educating process owners on business process management, to include metrics to support management of a process, and metrics to show the realization of improvements, both from a performance aspect as well as an economic aspect
  • Leading, facilitating, and executing simple (single department) to complex (across functions) initiatives or events using Lean, Six Sigma, DFSS, Org Design and other process improvement methodologies to deliver specific business results
  • Leveraging company sites through benchmarking, best practice sharing, and transfer of Kaizen activities
  • Providing regular activity reports to business managers through vice presidents
  • Building strategic initiatives such as annual roadmaps and 3-5 year plans
  • Bachelor’s degree in Engineering, Administration, Management or Education
  • 6+ years of proven history engaging in a matrix organization
  • Lean or Six Sigma certification through an accredited entity
  • Personal experience in leading change and facilitating through Kaizen events
  • Proven success designing and meeting KPI goals, including reducing supply chain costs, improving through-put, shortening cycle time, and improving inventory turns
  • An advanced degree
  • 7+ years of experience in a leadership position as a change agent
  • 7+ years of experience in Lean, Six Sigma or process improvement in complex manufacturing facilities
  • Experience with ceiling or paper manufacturing
  • Formal Lean training
  • The ability to travel domestically, internationally and work daily in Lancaster, PA
110

Process Improvement Leader Resume Examples & Samples

  • LEAN/Six Sigma Black Belt certification, or equivalent work experience in deploying collaborative problem-solving techniques in an impactful way; Lean Sigma MBB certification a plus
  • Well-developed project leadership and portfolio management capabilities, with demonstrated success leading multiple cross-functional, cross-business, and cross-cultural projects simultaneously
  • Proven track record of financial savings resulting from the application of LEAN/Six Sigma methodologies and effective change management in services environments
  • Ability to identify and scope process improvement opportunities through financial, statistical, and logic-based analysis
  • Strong interpersonal and relationship-building skills; demonstrated executive presence. Track-record of working “with” and “through” colleagues at all levels
  • Experience deploying LEAN and/or Six Sigma (DMAIC, DFSS) process improvement methodologies via tangible work experience
111

Senior Manager, Op Process Improvement Resume Examples & Samples

  • Partnering with Operations leadership to establish standards and goals for operational readiness efforts, scope projects, defining staffing requirements, and forecast
  • Sets direction, resolves problems and provides guidance to members of Operational readiness team
  • Manages Quality Risk Adjustment Operations Readiness portfolio of projects and priorities to address business and operational needs
  • Manage / expand all project intake / implement technology to enhance process and efficiency
  • Manage EDPS data and process remediation from an end to end perspective
  • Managing external PM vendor relationships
  • 3+ years of experience with process improvement efforts through direct working application in an operational or other environment
  • Experience partnering with Operations leaders to design and/or execute project or remediation efforts
  • Deep knowledge of QRA Operations and have established relationships with key QRA and other Optum business partners
  • Strong ability to manage multiple complex working relationships and manage conflict well
112

Manager, Continuous Process Improvement Resume Examples & Samples

  • Manages a team of professional continuous improvement analysts and process managers who are responsible for delivering improvements across the enterprise
  • Manages planning and execution of the continuous improvement projects', programs’, or portfolio's activities and resources to ensure that established cost, time, and quality goals are met
  • Provides hands-on team leadership and subject matter expertise in coaching, mentoring, and developing employees in the use of process improvement principles, methods, and techniques including Lean, Six Sigma, Theory of Constraints, and other applicable approaches
  • Develops and delivers Continuous Process Improvement training
  • Effectively interface with a wide variety of people both internally and externally to ensure service delivery that satisfies business strategy at lowest cost
  • Drives "As-is” and “Future State” analysis to identify process improvement through exemplary process design/improvement/management skills using proven best practice techniques such as Lean Six Sigma or equivalent
  • Develops processes and procedures that increase the effectiveness and efficiency throughout NRG
  • Collaborates with business managers and end users to define business requirements of proposed enhancements to existing processes, system changes or customer experience enhancements
  • Prioritizes process improvement projects based upon business case analysis, including financial measurement
  • Promote an environment of trust, engagement and support through mentoring team members
  • Assigns continuous process improvement professionals to approved improvement projects based on skills and availability
  • Manages and delivers large-scale, cross-functional continuous improvement projects
  • Coordinates and communicates with business process owners and IT teams that affect or are affected by customer operations processes
  • Manages selection, motivation, development and evaluation of staff
  • Implementation management, ensuring consistency with corporate strategy, consistency of process across projects and customer satisfaction with the products. Ability to meet deadlines and project expectations are critical
  • Provides analytical and technical solutions to difficult system/customer related problems
  • Develops and implements new processes to streamline workflow
  • Assists in establishing metrics that track and illustrate how improvement efforts contribute to business performance and report them accordingly
  • Able to work effectively and build relationships with people at all levels. Must be able to motivate team members and be able to coordinate cross functional processes and others not under his/her direct supervision
  • Able to work effectively both independently and with teams. Excellent problem solving skills and able to use good judgment to make recommendations and decisions
  • Must demonstrate attention to detail, grasp of the big picture and be highly analytical
  • Must have strong structured thinking skills and technical aptitude
  • Effectively communicates with executive management, other employees and external customers both verbally and through presentations and other written documents
  • Ability to establish new processes and systems
  • Strong project management and organization skills - delivers to milestone dates, manages resources effectively, and can juggle multiple activities at once to accomplish goals
  • Ability to think strategically
  • Excellent personal computer skills within a Windows environment including spreadsheets, presentations, databases, and word processing
  • Knowledge of statistical analysis (including time-series, sampling, probability, regression, linear programming, and forecasting)
  • Employ Lean Six Sigma methodologies and analytics into organizational operations to accomplish business objectives; Lean Six Sigma Black Belt preferred; Green Belt required
  • The ability to lead kaizens, and strategy events for all brands and segments within Nrg
  • Manage multiple projects for multiple function s and brands at a time
  • Support onboarding and off boarding employees
  • Be a change agent
  • Host and create lean / six sigma training(s)
  • Assess and interpret customer needs and process requirements for improved operational efficiencies and customer service
113

Task Lead-deliverables & Process Improvement Resume Examples & Samples

  • Support process improvement initiative to document client's operations, controls, and financial management key processes and identify opportunities and solutions for process controls
  • Manage client's program performance and outcome reporting requirements including the following kinds of reports and deliverables: program/project management status and outcomes, performance metrics, financial management and budget reports, audit preparation / audit response, GAO response, OMB business case, Congressional questions / information requests, ad hoc information / data calls
  • Liaise with multiple client contacts in remote locations, who are information owners, to understand and develop responses to reporting requirements, plan/schedule/obtain leadership review and approval, and submit within deadlines
  • Advise clients on content requirements, tone and style, manage deadlines with multiple deliverables simultaneously and often on urgent basis / short timeframes
  • Meet or exceed targeted billing hours (utilization)
  • Data Analysis / Logical Thinking skills
  • Client Communication skills
  • Process Analysis / Process Documentation skills
  • Internal Controls / Process Controls skills
  • Data Visualization / Tableau skills
  • Ability to work overtime required on occasion
  • Ability to sit in an office environment for long periods of time
114

Continuous Process Improvement Leader Resume Examples & Samples

  • Provide leadership and direction to cross-functional team empowered to execute the Lean Six Sigma strategy for process improvement
  • Deliver breakthrough levels of improvement in process capability, producibility of designs and business processes to reduce defects and attain world-class levels of quality through completion of a training program on Lean Six Sigma philosophy, theory, and application tools / tactics
  • Facilitate, train, and coach team members in the use of Lean Six Sigma tools
  • Work with operating leaders and teams to uncover and assess lean Six Sigma opportunities for GE and its suppliers
  • In conjunction with the Master Black Belt quality leaders and Quality Champions, serve as a change agent in institutionalizing Lean Six Sigma quality
  • Constantly seek, share, and implement best practices
  • Lead and facilitate cross-functional project teams
  • Communicate teams’ progress to Champions, Business Leaders, and Master Black Belts
  • Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in process improvement)
  • At least 3 additional years of experience in a Process Improvement position
  • Change agent with strong credibility and influence in the organization
  • Demonstrated ability to motivate others and achieve results
  • Strong analytical and quantitative skills; statistically literate and familiar with Six Sigma quality concepts and tools
  • Customer-focused in defining quality and establishing priorities
115

Senior Manager, Process Improvement Resume Examples & Samples

  • Lead various initiatives acting as the Business Analyst and integration point between IT and the Finance community
  • Document and/or review business requirements
  • Help define the proposed solution in partnership with Finance and IT architects
  • Coordinate workshops and discussions to facilitate the review of current and future mode of operations
  • Review proposed system solutions, and assess the impact to Bell’s processes and impact on upstream and downstream systems (SAP ECC, SAP BW, SAP BPC, Non-SAP)
  • Actively participate in the definition, planning and execution of testing, data validation, training and change management activities
  • Work with Bell IT and outsourcing resources to design and implement system changes
  • Participate where required on other initiatives lead by colleagues
  • University degree in Finance or Information Systems
  • Proficient with Microsoft Excel (incl. Pivot Tables)
  • Knowledge of SAP systems including ECC, BW, and Business Planning and Consolidation (BPC)
  • Highly analytical, meticulous and conscientious
  • Ability to handle multiple streams of work under pressure and meet tight deadlines
  • Experience with systems implementation, system testing and project lifecycle
  • Professional Accounting Designation
  • Knowledge of Visual Basic
116

Process Improvement Specialist Resume Examples & Samples

  • Support process improvement tasks as part of an overall Strategic Management Contract under the Government Program Management Office (PMO) at the Department of State
  • Support project tasks for Process-related tasks including assessment, selection, development, socialization and subsequent integration of processes into the client environment
  • Support general PI activities, including facilitation of process design and implementation of PI tasks, based on specific task/process area skill requirements, in coordination with the client
  • Collect and analyze data necessary to assist client in creating an integrated service support vision via staff interviews and facilitated process development meetings
  • Perform technical writing and communications support for entire client organization, including editing and reviewing of documents
  • Ability to plan, design, document and implement effective document management processes using document creation tools such as MS Visio, PowerPoint, SharePoint and/or other document management tools
  • Manage and report on project tasks efficiently and effectively, including integration, communication, and accurate resource/skill requirements
  • Prepare responses/reports for ICF PM, client and other government staff
  • Prepare management and technical presentations on general business processes, specific PI tasks and deliver or support delivery of the presentations
  • Work as part of the overall ICF Project team to deliver high quality services and products to government clients
117

Analyst / Senior Analyst, Process Improvement Resume Examples & Samples

  • Perform analysis and research to generate insights and develop solutions
  • Partner with cross-functional teams to design and implement solutions
  • Play an active role in thought leadership activities and investigating opportunities for process improvement
  • Produce and maintain all project related documentation (e.g. Visio process maps, project plans, issue logs, communications, training guides, etc.)
  • Excellent analytic skills, both quantitative and qualitative
  • Strong interpersonal skills, ability to collaborate and be a team player
  • Ability to encourage collaboration and influence multiple stakeholders without direct authority
  • Strong professional presence, effective communication and presentation skills
  • Outstanding time management and good organizational skills
  • Self-motivated, enthusiastic and able to work independently
  • MS Office Skills, specifically, Power Point, Visio and Project
  • Bachelors Degree, preferably in business or information systems/technology
  • Six Sigma Training/Certification (Green or Black Belt)
  • Data Analysis experience
  • Consulting background
  • Experience delivering projects within an Agile framework
  • Previous role in Sales, Account Management or Implementations
  • Knowledge of financial industry and card products a plus
  • Knowledge of APQC Process Classification Framework a plus
  • Knowledge of Global Commercial Payments products, processes and systems is a plus
118

Quality & Process Improvement Specialist Resume Examples & Samples

  • 5+ years experience in process improvement, quality management system and project management
  • Ability to do multi functional tasks to work with appropriate teams for the development of reporting needs
  • The candidate should have excellent communication skills and is able to build a strong relationship
  • Experience working in a Service Delivery/ Professional Services/ Engineering OR IT Outsourcing industry is an advantage
119

Process Improvement Specialist Resume Examples & Samples

  • Bachelor's degree and five (5) years of experience OR an Associate's degree and eight (8) years of related experience
  • Experience in process improvement with frameworks such as CMMI, CM or ISO
  • Experience with software configuration management lifecycle, auditing, documenting QA/QC processes, and QA testing
  • Proficiency with MS Office Suite to include SharePoint, MS Project, Word, Excel and PowerPoint
  • Training or certification in one of the following areas: CMMI, CM, PMP or ISO
  • Ability to pass a government security investigation which requires US Citizenship or Permanent Residency
  • Provides process improvement across the organization
  • Coordinates, plans, and collects information on quality assurance activities, process management, process improvement, and operations analysis
  • Supports the development of process, Quality Assurance /Quality Control
120

Process Improvement Resume Examples & Samples

  • Review, edit, and revise standard operating procedures, task instructions, process documents, templates, and other documents as directed
  • Conduct audits of processes and products throughout the work-cycle
  • Perform inquiries and cause analysis as directed to render a finding
  • Perform courtesy spot checks on request
  • Initiate, perform, or support PI efforts based on observations or customer direction
  • Maintain the PI/PPQA documentation in accordance with best business practices
  • Perform Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) process improvement tasks and activities
  • Prepare for and participate in Standard CMMI Appraisal Method for Process Improvement (SCAMPI) related activities
  • Advise management of risks that may affect project schedules
  • A bachelor's degree in Business and 7 years of relevant work experience (or 3 additional years’ relevant experience in place of a degree) is required
  • Demonstrated high level experience in using MS Office suite products (MS Word, Excel, PowerPoint)
  • Demonstrated knowledge of quality control and quality assurance principles and practices
  • Demonstrated knowledge of Process Improvement; CMMI training and/or experience preferred
  • Demonstrated Experience with effective written and oral communications skills and abilities; including presentation and briefing experience
  • Works well with a team or independently
  • Active DOD TS/SCI clearance
  • Direct experience in working with CMMI for development projects
  • Direct experience as a SCAMPI team member
  • Active DOD TS/SCI Clearance
  • Ability to work with a team
  • Work with Team Leader, team members, service area personnel, and customer to perform Quality Assurance activities and Process Improvement projects
  • Integrate individual efforts into the team’s overarching mission
  • Handle multi-tasking and changes to tasking
  • Be able to execute tasking with minimal guidance
121

Technical Data Development Process Improvement Lead Resume Examples & Samples

  • Work with stakeholders and Subject Matter Experts (SMEs) to develop tech data standard practices utilizing best practices and lessons learned
  • Define, generate and maintain tech data quality metrics for all engine programs
  • Establish standard approach and processes for tech data development/management across all programs
  • Solidify tech data “closed loop” process, for flight safety and urgent tech data changes
  • Develop common supplier proficiency, standard work and evaluation criteria
  • Identify and/or develop and maintain, desktop and instructor–led courses for tech data development process
  • Develop and implement world class tech data generation, modification, review and approval processes for all engine programs, for internally generated and outsourced tech data
  • Adopt and manage robust turnback analysis and process improvement methodology
  • Establish training curriculum and monitor tech data generation proficiency levels for all engine programs
  • Manage the Engineering Change, Design Influence, and Logistics Support Analysis (LSA) processes as they pertain to tech data
  • Attend and participate in industry standard meetings – AIA, ATA, etc
  • Bachelors degree in Engineering or similar technical discipline
  • 8-10+ years experience in technical data development, management and delivery
  • Understanding of industry, regulatory and DOD standards and formats for technical data/publications desirable
  • Candidate must be able to work with multiple subject matter experts and stake holders in a collaborative capacity to develop common standard work and policies for technical data
  • Knowledge of partner and supplier management would be a plus
122

Engine Data Analysis Process Improvement Lead Resume Examples & Samples

  • BSME / AE or equivalent
  • 8-10 years experience in controls and/or systems engineering of gas turbine propulsion systems
  • The ideal candidate will have the following skills/abilities
123

Associate Director, Process Improvement Resume Examples & Samples

  • Lead the simplification and improvement of business processes by analyzing the existing processes and make recommendations to the business owners
  • Facilitate client workshops, document business requirements and develop them into a business case and process automation solution design
  • Develop sustainable, repeatable and quantifiable process improvements
  • Lead the execution of approved process redesign projects while being able to analyze and measure effectiveness of business processes; research best business practices to establish benchmark data
  • Partner with internal business and strategic organizations to define end-to-end robotic process automation solution blueprints and roadmaps
  • Partner with external vendors and internal organizations for product selection and implementation
  • Minimum ten years of experience in an IT Environment with three years of experience using automation tools such as Automation Anywhere, Blue Prism, Amelia, UIPath and Work Fusion
  • Bachelor's degree from an accredited college or university/relevant work experience required; six sigma certification perferred
  • Experience with process analysis and requirements gathering; utilizing six sigma methodologies, specifically focused on Finance processes
  • Strong communication, presentation and interpersonal skills are required; ability to successfully establish relationships and communicate at all levels of the organization
  • Strong leadership skills with ability to focus and perform in a time-sensitive environment
124

Process Improvement Leader Quality Resume Examples & Samples

  • This role is to act as the manager of the Zone Process Improvement Unit, managing risk as global experts for in-line inspection & testing while reducing the cost of quality non-conformance
  • The position will also require the holder to act as Category Lead (Senior Project Implementer) for one of the 3 category teams, with all the key accountabilities of that position
  • Participate as an active member of the European FSQ Executive
  • Assist in the development and the delivery of the FSQ strategy
  • Provide budgetary control for EPIU
  • Be responsible for the development and appraisal of the E PIU team members
  • Manage PIU category teams of Senior Project Implementers (band 6) and Project Implementers (bands 4-5)
  • Responsible for the development and delivery of the E PIU planning process
  • Provide a saving in material, labor and utilities of an agreed monetary target/ year via identifying losses and waste & rectifying them
  • Application of technical expertise to develop and validate new and existing Processes or Process Improvements
  • Organization and analysis of commercial, technical and process information to assist development and implementation of Process Improvements
  • Use experience to identify risk to product, packaging and business, evaluating potential impact of Process Improvements
  • Develop and deliver new technology strategies
  • Degree, ideally in an engineering or science related discipline
  • Significant food industry experience in an Operational or Quality role
  • Ability to identify and understand food safety and quality issues
  • A proven goal orientated self-starter capable of being remotely managed
  • Team player, capable of working in areas outside of expertise by drawing on team skills when required
  • Highly proficient project management skills and ability to manage changing project deadlines and priorities with ease
  • Task focused with strong organizational and planning skills
  • Effective at building and maintaining internal and external relationships
  • Able to work effectively in environments with different culture and language
  • Excellent communication skills in written and spoken English, as well as local language as required
  • A history of effective people management
  • The job holder should have innovative skills, especially the ability to identify and “sell” opportunities for the future benefit of the business
  • Job holder should have the ability to effectively communicate with all levels of staff
125

Manager Process Improvement Resume Examples & Samples

  • Understand the Lean, Six Sigma training and principles for application within cross functional business units in order to drive profitability of business and benefit view at the enterprise wide level
  • Supports the Lean Directors with the implementation of Kaizen events
  • Consults on Lean project plans and reacts and revises as appropriate to meet changing needs
  • Assists in managing cross functional teams on planning, data management and milestone tracking for the implementation of strategic initiatives
  • Takes ownership for planning/managing the execution of Store Lean initiatives and activates on cost management and productivity
  • Identifies misses and opportunities and proposes solutions to increase financial performance,
  • Knowledge of financial and operational processes; analytical skills to diagnose root cause
126

Director Continuous Process Improvement Resume Examples & Samples

  • Provide direct oversight of the Operational Excellence organization
  • Active member of Management Team with the shared responsibility of supporting and/or leading specific efforts to enable the sustaining of a reliable patient supply while addressing Consent Decree requirements including remediating Allston Quality Systems, upgrading the facilities and equipment and establishing capable, compliant manufacturing processes for Cerezyme and Fabrazyme
  • Use Operational Excellence (OE) and lean enterprise principles and resources to drive rapid and effective change
  • Lead the OE organization and ensure that capabilities are in place to deliver against goals and commitments
  • Monitor, report and assure transparency of performance throughout organization
  • Establish departmental and individual goals and objectives in alignment with site goals and priorities. Identify performance improvement targets and metrics. Ensure capabilities and capacity in place to effectively deliver on all departmental commitments and performance targets
  • Strengthen overall leadership and organizational capabilities in area of responsibility. Build and sustain high performance management team and ensure strong alignment and coordination with other functional groups at the site
  • Identify the required resources and expertise, implement the appropriate team/departmental structures and establish the required processes and communications to enable department(s) to effectively deliver on all commitments
  • Ensure effective utilization of resources by ensuring robust employee development, performance management, succession planning, and rewards and recognitions practices in area of responsibility
  • Manage headcount and expenses in area of responsibility to meet approved spending plan while achieving all departmental commitments and project objectives
  • Motivate, retain and develop key employees. Build and sustain employee engagement by creating a culture of execution and an environment within which individuals and teams can excel and continuously improve
  • Key Responsibilities may differ among employees with the same job title and may change over time, in accordance with business needs
  • Bachelor’s Degree in the Life Sciences or Bio/chemical Engineering and at least 12 years of progressive operational/change management leadership experience or equivalent
  • Or Master’s Degree in the Life Sciences or Bio/chemical Engineering and at least 10 years of progressive operational/change management leadership experience or equivalent
  • Progressive management experience in at least one other core functional area (Manufacturing, Quality) is ideal
  • In-depth knowledge of biopharmaceutical cGMP manufacturing operations
  • Demonstrated ability to mentor leadership teams and devise and deploy strategic change initiatives with significant business results
  • Demonstrated and recognised ability to select and successfully deploy appropriate change methodologies and management decision support systems
  • Demonstrated ability to develop self; build high performance teams and develop others
  • Excellent communication skills and ability to influence and build relationships across the broadest constituencies both internal and external to the site
  • Excellent people leadership and change leadership skills
  • Excellent problem solver and abple to generate innovative solutions to broad range of issues
  • Knowledge of cGMP manufacturing operations
  • Ability to set ambitious and realistic targets, drive execution and build culture of continuous improvement and accountability
127

Process Improvement Specialist Black Belt Resume Examples & Samples

  • Cooperate with Engineering Operations team in mapping out a new structure for Engineering procedures, and maintaining / improving the structure which is compatible with local GE Quality Management System - which covers the required engineering tasks from regulatory and operations perspective
  • Maintain new template for procedures, where possible make the procedures common with US procedures and Aviation handbook
  • Produce guidelines for procedures to ensure common approach
  • Ensure the relevant Engineering Departments produce effective procedures compliant with overall map and guidelines
  • Ensure continual review and improvement of procedures
  • Initially assist the role of Chief of ISM, and potentially fulfill that role
  • Ensure compliance with procedures by auditing of the procedures
  • As much possible ensure compatibility with local GE procedures and NPI project
  • Cooperate with Operations led Process Improvements to Engineering Quality Management System
  • Graduate of Engineering, Process/Information Management or related field (or equivalent in knowledge/experience)
  • An ability to build and understand cross-company business processes
  • Experience in implementation of Process Improvement concepts
  • Project Management and team organization experience will be a key differentiator for the successful
  • Candidate
  • Ability to influence others and create cohesive groups
  • Willingness to work with virtual teams
128

Assistant VP-process Improvement Resume Examples & Samples

  • Provides direct leadership, oversight and accountability for the operational effectiveness of the PI organization at PSG
  • In conjunction with the PI VP Operations, President Practice Operations, Group VPs and CFOs, develops the annual PI strategic plan for PSG
  • In conjunction with central support team, develops measurement tools to track and trend operational efficiency and financial performance
  • Executes the strategic plan of the PI organization at PSG
  • Prioritizes performance improvement and labor management work based upon the needs of the business and in accordance and alignment with PSG strategy
  • Works collaboratively with PSG and physician practice leaders to develop process improvement and labor management standards and controls followed by execution and sustainability of standards
  • Manages PI PSG team to establish staffing/productivity management support, including specific productivity goals to be accomplished, and directs the activities of PSG aimed toward meeting those strategic goals
  • Identifies productivity opportunities and recommends solutions to the appropriate PSG individuals
  • Provides input on the utilization of PLUS and Labor Comparative Reports; applications used to capture and report statistical values used for managing labor costs based on relative value units
  • Provides training and report interpretation, at the division and practice levels, for PLUS
  • Continuously monitor productivity performance using recognized tools and software
  • Develops, oversees, and improves daily operations, policies, systems and procedures necessary to support cost reduction and system utilization goals
  • Serve as resource for productivity standard development
  • Directs and/or Leads cross-functional process design teams to develop and implement solutions to complex operational problems
  • Provides direction and manages PSG team to ensure standardization and consistency; Communicating routinely with PI VP Operations to ensure alignment across organization
  • Manages direct reports in a remote and matrix environment
  • Effectively negotiates and balances the needs of PSG and physician practice operations
  • Ensures that variations to labor standards are analyzed and escalated to leadership
  • Identifies the learning and development needs for the PSG PI team and works with PI central education team to prioritize education development
  • Works with PI VP Operations to adjust PI strategies to respond to changing business needs
  • Escalates issues to PSG or PI VP Operations as necessary
  • Attracts, develops, and retains talent to ensure succession plan
  • Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Bachelor’s degree required, Master’s degree required
  • 10+ years healthcare experience required preferably with HCA
  • Previous management responsibilities required
  • Performance improvement and/or Management Engineering related experience required
  • Experience and skills in consulting, hospital operations management, health care financial management, and strategic planning and relationship management required
129

IT AS Manager, Process Improvement Resume Examples & Samples

  • Grow CPI work within a specific region (ASPAC)
  • Lean and/or Six Sigma Black belt certified by a nationally recognized board is required
  • 6-10 years’ relevant experience is required
  • Previous experience leading process change projects related to the implementation and use of six sigma approach is required
  • Ability to apply statistical analysis to complex business problems
130

Plant Process Improvement Champion Resume Examples & Samples

  • Utilize technical expertise and leadership skills to identify, initiate and implement significant process improvement activities
  • Collaborate with Production Value Stream Manager, Technical Resources and Maintenance to develop value stream road map for improvement
  • Work directly with the Fabrication Value Stream Team to identify opportunities and execute projects in the Fabrication Value Stream
  • Lead and execute Kaizen events that support opportunities for waste reduction or elimination in the Fabrication Value Stream
  • Organize and analyze data sets that outline the systematic improvement opportunities in the Fabrication Value Stream
  • Drive proactive problem solving and root-cause elimination at all levels of the fabrication value stream
  • Direct the activities of Kaizen teams, Maintenance support personnel, production employees and support staff
  • Strong Influential leadership, facilitation and meeting management skills
  • Ability to leverage relationships to drive results
  • Process Improvement execution and facilitation experience
  • Computer proficiency including basic skills in Minitab, Infinity or similar statistical software
  • Ability to gather and analyze data sets from multiple sources including; Data Historian, Infinity, Access, SAP, and other plant or ABP systems to identify opportunities and accurately assess situations
131

Internship Process Improvement Resume Examples & Samples

  • Support HR Manager in HR process excellence (e.g. Performance Management cycle)
  • Support in updating and implementing (local) policies and procedures (e.g. Employee handbooks)
  • Work on the analytical side of Human Resources, analyzing all the processes in HR and how to make them more effective
  • Ad hoc activities when needed
  • 3rd or 4th year student in Human Resources, Business Administration or related fields
  • Excellent analytical skills (Excellent Excel is a must)
  • Academic, volunteering or previous internship experiences related to Human Resources are a plus (please include in your CV)
  • High organizational skills and great attention to details
  • Ambitious, autonomous and information seeking attitude
  • High energy level and an interest in the challenges of the retail industry
  • Passion about the brand
132

Lead Process Improvement Specialist Resume Examples & Samples

  • Provide leadership and Lean Six Sigma expertise in assigned area, for breakthrough levels of improvement in customer satisfaction, process capability, quality and cycle
  • Provide Lean Six Sigma expertise, leadership and direction to cross-functional project teams
  • Serve as a change agent in institutionalizing Lean Six Sigma quality, in conjunction with the Master Black Belt(s) and Quality Champions
  • Minimum of 3 years in manufacturing, supply chain and/or process improvement
  • Demonstrated track record of strong customer focus
  • Strong commitment to simplification and lean culture
  • Strong desire to learn, adapt and grow personally
133

Lead Process Improvement Specialist Resume Examples & Samples

  • Deliver breakthrough levels of improvement in process capability and control to reduce defects and attain world-class levels of quality
  • Demonstrated commitment for process improvement
  • Prior shop operations experience
134

Process Improvement Lead Resume Examples & Samples

  • Drive Performance Excellence (PEX) projects across various service lines
  • Connect with senior management to identify program execution opportunities by PEX team
  • Lead PEX programs and is accountable for the successful execution of the project. Accountability includes driving the project through various phases of the project
  • Drive process improvement and design methodologies, and help business achieve results
  • Identify and lead process improvement projects that support strategic imperatives through the use of Six Sigma methodology
  • Formulate effective & credible mechanism to continually enhance, measure, track and report overall performance of engagements
  • Bachelor's or Master's degree in related field of expertise with a focus in quality management
  • 8-10 yrs of work experience in the related field for Manager and 7-9 yrs of work experience in the related field for Team Manager
  • Extensive consulting experience on Shared Services/transaction based processes
  • Certified Green Belt
  • Excellent prioritization skills and solid project management experience including large transformational initiatives
  • Excellent interpersonal and communication skills, consulting, negotiation skills, flexible, change adaptive
  • Success Measures - Adherence to timelines, Effective institutionalization of a program & High Customer satisfaction
135

Director Product & Process Improvement Resume Examples & Samples

  • Provides direction and is accountable for ensuring that the Biologics/Antigen Continuous Improvement Department and FFaST teams operates to the defined standards
  • Provide leadership and direction to ensure Deviations, Change Controls, CAPAs, and regulatory commitments are met on time and with the highest standards of quality
  • Provide Industrial Performance (IP) Expertise to the Antigen Management Committee and work closely with IP team. This includes being the direct liaison to and from the IP group to the MC. As the IP representative, be accountable for developing, educating and ensuring adherence to the IP standards and processes
  • Ensure 5 year Master Plans are defined, developed and maintained for Viral and Bacterial Manufacturing Areas with MC approvals. Works with site leadership to incorporate requirements into Site Master Plan
  • Provides leadership and establishes departmental objectives to align with site vision for safety, quality, productivity, cost, continuous improvement, and employee involvement
  • Provide direction, evaluate and develop performance of direct reports
  • Help in resolution of problems or introduction of changes in their respective areas
  • Set performance standards and evaluate performance
  • Provide career development and training advice and set short term and long term goals
  • Provide regular feedback to direct reports on company and departmental operations
  • Manages headcount and expenses in department to achieve site objectives and meet budget expectations
136

Specialist, Process Improvement Resume Examples & Samples

  • Lead the Atlantic Test Centre Blueprints program, coordinating with associates and operations team to drive process alignment, process documentation, Blueprints programming and content management
  • Responsible for project delivery of internal initiatives
  • Responsible for identifying, prioritizing, and implementing Atlantic Test Centre processes & system improvements across the Field Services organization
  • Understanding the business and working with cross functional teams
  • Identify issues/gaps through insight finding & data mining, and partner with appropriate teams to resolve said issues
  • Track all changes and measure improvements resulting from implemented recommendations
  • Partnering with Field Operations to assess impacts of any change introduced to ensure processes are updated and proper change management is followed
  • Analyze data to quantify gaps / opportunities and make appropriate recommendations to drive process improvements
  • Support executive deep dives and analysis
  • Knowledge of Atlantic Test Center Processes
  • Able to identify and understand trends; able to synthesize and translate results into actionable items
  • Ability to reason logically, looking at issues from multiple perspectives at a micro and macro level
  • Ability to manage competing priorities and deliver results in short timeframes
  • Ability to lead and influence at a cross-functional level to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages teammates to excel
  • Experience in Microsoft Office applications, mainly in Excel and Powerpoint
  • Visio and Blueprints experience an asset
  • Bilingualism is an asset
137

Process Improvement & Operational Excellence Resume Examples & Samples

  • Collaborate with senior executives to ensure strategic plans are defined and business objectives are delivered. Interact with peers to ensure alignment and synergy
  • Lead activities related to strategic goal identification, roadmap development and detailed work stream planning and execution (resource requirements and availability, governance, budgeting, scope containment, risk mitigation, program management)
  • Lead the process improvement function which will manage project planning and execution of critical cross-functional operational initiatives linked to the achievement of key strategic objectives. Create highly effective cross-functional working teams. Coordinate efforts of internal process owners and subject matter experts
  • Provide program tracking and reporting – Define timing, tools and the process for collecting updates across the teams relating to progress on key activities, completion of deliverables, issues and decision status. Manage strategies and projects for the organization and be responsible for providing a corporate-level view on all high-priority strategic projects
  • Assist in the development and application of Tribune Broadcasting’s strategic mission and vision
  • Communicate complicated matters in a simple, structured way to senior management. Formulate clear, high-impact presentations
  • Use analytical skills and judgement to solve problems with limited information at hand
  • Lead integration, consolidation and transition related to mergers & acquisitions
  • Manage Tribune Media’s indirect procurement function. Work with business partners to develop solutions which best support and deliver value capture and growth. Develop overall purchasing objectives and strategies, and lead development of strategies specific to all indirect spend categories
138

Senior Manager, Process Improvement Resume Examples & Samples

  • Co-leads cross-functional process design teams to develop and implement solutions to complex operational problems
  • Performs monitoring of throughput metrics and analysis of variances
  • Assists in designing meaningful and realistic action plans for the implementation of process improvement solutions
  • Serves as a facilitator, technical advisor, and analyst on the use of process improvement (i.e., Six Sigma and Lean Management) tools and techniques and analytical techniques
  • Mentors facility leadership and frontline teams to build internal process improvement capability
  • Bachelor’s degree in a relevant discipline required
  • MBA, MHA or advanced degree in related healthcare field strongly preferred
  • 8 years professional work experience required
  • 2-4 years relevant experience required
  • Experience within healthcare operations required
  • Lean certification/training required
  • Lean facilitation and coaching experience required
  • Effective team building skills
  • Demonstrated track record of delivering results and attaining goals
  • Proven experience as a project manager including success in implementation and sustainment
  • Must have extensive PC skills including spreadsheets, databases, flowcharts, and presentation applications
  • Must possess executive level interpersonal skills and the ability to work within a matrix environment
  • Must have strong analytical, written, verbal, meeting facilitation, and presentation skills
  • Willing to travel approximately 60% of the time
139

Director, Process Improvement Resume Examples & Samples

  • Meets with Clinical Operations, Service Line and PI leadership to identify and prioritize process improvement initiatives
  • Leads cross-functional process design teams to develop and implement solutions to complex operational problems
  • Performs data mining and review of financial and clinical data to assess for operational and financial opportunities
  • Designs and recommends processes, systems, procedures, and operational changes to increase efficiency and effectiveness
  • Assist in designing meaningful and realistic action plans for the implementation of process improvement solutions
  • Monitors and maintains project work plans for each initiative to ensure successful implementation
  • Actively communicates with Clinical Operations, HSC and facility stakeholders to manage the project expectations and activities
  • Assists service line clinical experts in the establishment of operational work measurements and staffing standards
  • Fosters a culture of high performance and continuous improvement that values learning and a commitment to quality
140

Director of Transformation & Process Improvement Resume Examples & Samples

  • Leads the development of projects and resultant project plans related to the finance transformation initiative through project teams comprised of experts across various businesses, support functions and consultants/contractors
  • On a broad Company basis, presents project plans, analysis, alternative recommendations, and cost benefit analyses to appropriate stakeholders, executives, senior management and the steering committees while leading the evaluation, definition and development of project parameters goals and timeframes
  • Initiates and ensures the implementation of highly complex and high impact corporate projects within the major strategic program with the involvement of the key selected contributors
  • Architects the standardization of financial processes and procedures across the Company and will participate actively with outside Public Accountants as the changes to the support transactional processes occur
  • Provides the oversight and direction for process changes / improvements to support the central Shared Services organization and other divisions under the CFO. Accountable for performance metrics and directs escalation procedures to ensure that the business requirements are met
  • Interacts with senior management in the development and understanding of strategies, determines and leads the initiative to develop the service levels and performance metrics to support the strategic direction
  • Directs the development, implementation and evaluation of accounting systems and internal controls, and coordinates and manages the completion of various projects concerning these systems within areas of responsibility
  • Leads team responsible for analysis, support and process improvement for divisions under the CFO by identifying, evaluating, and implementing systems and procedures that are cost-effective and meet business requirements. Provides support for key activities including analysis, requirements definition, implementation and change management impacts
  • Oversees the establishment of project teams, assignment of responsibilities, management of system changes required for departmental support of new processes and facilitation of regular meetings in order to meet project goals and timelines. Informs all appropriate personnel of department’s plans, programs and operations that affect their areas, and encourages feedback from all employees to increase productivity
  • Identifies recruits, selects and manages project team members and provides oversight and direction to team. Develops department’s employees through orientation, training, establishment of objectives, communication of rules, and constructive discipline
  • Bachelor’s Degree and at least 8 years of experience with mergers and acquisitions, financial analysis, platforms and reporting, financial statement evaluation and/or interpretation of financial processes or High School Diploma/GED and at least 11 years of experience with mergers and acquisitions, financial analysis, platforms & reporting, financial statement evaluation and/or interpretation of financial processes
  • Knowledge of financial accounting, federal, state and local regulations
  • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
  • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
  • At least 4 years of experience planning, developing, and managing departmental expense and capital budgets
  • At least 4 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
  • Willing to travel up to 15% of the time for business purposes (within state and out of state)
  • Master’s Degree in Accountancy or MBA
  • CPA designation
  • Intermediate level skill in Microsoft Access (for example: designing and creating simple queries, modifying data types, adding dates, working with required fields and/or creating labels)
141

Manager, Process Improvement, CP Resume Examples & Samples

  • Responsible for project delivery of external and internal initiatives impacting Field Operations
  • Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope
  • Provide regular updates on project status to senior management
  • Identify new opportunities and provide recommendations to deliver benefits for the organization
  • Lead a team of associates responsible to coordinate the Site Visits in Ontario (BND Controller)
  • Develop and implement tactics to reduce cycle time and streamline the site visit process
  • Excel at critical thinking, with ability to turn data into intelligence and clearly articulate impact of change
  • Fully proficient in MS suite including Excel, PowerPoint and Visio
  • Knowledge of Field Operations and/or BBM and/or Network
  • Experience with project delivery and execution
142

Process Improvement Specialist Resume Examples & Samples

  • Work closely with finance hub and division leaders to identify efficiency, cost and quality improvements that relate to business goals
  • Lead, Implement and/or Facilitate process improvements depending on the nature of the individual project role
  • Communicate at all levels, in a manner that develops trust and credibility across the organization
  • Develop documented processes that ensure high financial control environment is achieved
  • Fulfill any task assigned by the direct supervisor in accordance with the professional experience and area of expertise
  • Economic background (graduate of Academy of Economic Studies or similar)
  • 3+ years strong computer experience – MS Office; Strong Excel skills
  • Strong analytical skills, ability to work with large amounts of data and produce meaningful insights and information
  • Must be able to communicate well both verbally and in writing, create reports, deliver presentations
  • Ability to manage the constructive deployment of Lean Six Sigma program methodologies
  • Professional and with a service-oriented approach
  • Ability to prioritize issues
  • Self-motivated, results oriented
  • Good command of English language (comprehension, written and speech)
  • Other languages a plus
143

Manager, Fulfillment Process Improvement Resume Examples & Samples

  • Effective prioritization, planning and execution of performance and process improvement initiatives
  • Develop and share best practices across network. Ensure there is standardization of processes across the fulfillment network and sharing of best practices between operations as the network expands
  • Responsible for leading, developing and building out a team
  • Partners with the Sr. Manager, Fulfillment Network Operations, to ensure on-the-ground training and execution of SOPs are following the desired process flows, and that operational metrics are achieved and sustained via continuous process improvement initiatives
  • Ownership of key fulfillment network strategy project management, working closely with cross-functional team members to develop and implement satisfactory solutions; lead, support, and oversee prioritization of initiatives that have a positive ROI for Goods
  • Build out actionable business cases to support developing and implementing fulfillment project charters; obtain stakeholder alignment, identification of project risks and develop risk mitigation plans; obtaining financial approval and implementation of budget for fulfillment initiatives & warehouse equipment needs
  • Effectively communicate information to all levels of the organization through extracting from databases, format into actionable data, creating project trackers, and sharing with stakeholders to keep Goods informed of continuous progress and improvement tactics
  • Oversees network expansion and/or consolidation within Groupon Goods warehouse nodes, as deemed necessary
  • Expert in industry standard process flow documentation
  • Experience developing and implementing engineered labor standards a plus
  • Knowledge of warehouse & labor management systems, and their ability to contribute to higher productivity
  • Management savvy to build partnerships & influence without direct authority when working with warehouse personnel
  • Deep working knowledge of eCommerce warehouse fulfillment
  • Solid collaborator, who can work cross-functionally to build and implement solutions
  • Ability to quickly produce initial results & iterate to perfection
  • Experience partnering across functional areas in a large organization
  • 5+ years of hands-on experience in supply chain/fulfillment process improvement & project management
  • Bachelor’s degree or above
  • 2+ years of experience hiring, developing & building teams
  • Experience in the Retail / eCommerce industry preferred
144

Director, Process Improvement Resume Examples & Samples

  • Direct efforts across all verticals/departments to create a disciplined approach to continuously improving core processes to proactively identify and eliminate efficiency gaps
  • Drive operational redesign and process standardization to reduce tens of millions in SG&A annually. Lead scope definition, planning, budgets and project management for restructuring with a focus on B2B Sales and Operations
  • Influence Business Units to identify, prioritize and deploy Business Process Improvement resources across multiple initiatives
  • Initiate and lead the involvement of internal cross-functional teams in Sales, Finance/Accounting, Engineering, Legal and HR as appropriate in BPI efforts. Lead and prioritize cost-reduction efforts across all functions through data centric financial analysis
  • Develop the North America SG&A budget to advance expense reduction initiatives with a focus on payroll / professional service expenses
  • Plan and optimize headcount; develop performance reporting to track progress against OP targets and budget
  • Ensure employees & professional service costs in the correct cost center for better analysis and reporting
  • Directly supervise a team who solves problems in a changing and fast-paced, dynamic environment
145

Manager Process Improvement Accounting Resume Examples & Samples

  • Bachelor’s or Master’s degree in Accounting or Finance
  • Strong experience in a dynamic multinational finance environment
  • Extensive knowledge of Oracle, HFM; Coupa, Traveldoo, 3SS preferred
146

Process Improvement & RPA Manager Resume Examples & Samples

  • Meet with senior management at existing and potential clients to discuss their needs and match these to Accenture offerings
  • Attend or organize round tables, seminars, etc
  • Work with solution architect & account teams to tailor the offering to the exact needs of the customers
  • Develop Operations Solutions with a clear value proposition and business outcome
  • Partner effectively with Account teams to source and sell new opportunities, understanding the client’s business priorities and operational challenges
  • Develop real world solutions to resolve client business needs
  • A minimum of 4 years of experience in one of the following areas: HR, Finance/Accounting, Supply Chain, Marketing or Procurement
  • Experience leading teams
147

Process Improvement Coop Resume Examples & Samples

  • Supports all departments with improvement and knowledge management tasks as assigned
  • Supports all departments with communication and administrative tasks as assigned
  • Updates intranet content and informational resources for consistency and integrity
  • Assists with monitoring intranet and SharePoint content and functionality
  • Assists with drafting corporate communications as assigned
  • Working towards a Bachelor’s degree or higher
  • Ability to write clearly and professionally for a general audience required with extreme attention to detail
  • Basic knowledge management and/or SharePoint experience is a plus
  • A willingness to learn new tools, applications, and business processes
148

Hmdo Process Improvement Senior Analyst Resume Examples & Samples

  • BS or BA from accredited college university or 4 years Military experience or HS Diploma and 4 additional years of work experience
  • Minimum of 2 years of Business Analysis experience
  • Minimum of 2 years of Professional, Project or Process documentation experience
149

Process Improvement Specialist Resume Examples & Samples

  • Co-ordinate process improvement projects to improve on processes, related to both compliance and cost-reduction
  • Liaison with inter-departmental teams to compile information for implementing process improvement related projects
  • Write validation study protocols when necessary, to obtain supporting data for the implementation of multiple projects
  • Assist the operations teams in the execution of the protocols
  • Compile and evaluate data from studies performed in a final report
  • Evaluate manufacturing, filling and packaging processes for effective and efficient operations and to implement improvements where necessary
  • Familiarize with filling and packaging equipment/parts and how they operate
  • Ensure accurate and timely completion of projects
  • Cross train on writing investigations to support the increased needs for completion to expedite product release
  • Assist the operations teams with root cause determinations and implementation of effective corrective/preventative actions for initiated events
  • Strong communication skills and presentation skills
  • Excellent organizational skills and detail oriented
  • Ability to manage across departments to drive projects to their completion
  • Ability to abide by quality standards
  • Bachelor of Science degree in a Quality/Science/Process related field
  • Minimum of a year experience in a manufacturing, packaging, engineering and distribution environment, within a pharmaceutical or FDA regulated operation
150

Cdqi Process Improvement Associate Director Resume Examples & Samples

  • Implementation of Quality Initiatives
  • Bachelor’s degree or greater or equivalent experience
  • 5+ years combined experience within managed care/health insurance industry experience in government relations, network management, and/or legal/compliance
  • 5+ years of previous experience in Program Management
  • 5+ years of previous data analysis, process documentation, and process improvement experience
  • 5+ years of previous experience interacting with business leadership
  • 50% travel required, this could change to 25% after time, but initially it will be 50% travel
  • Experience in risk adjustment
  • Experience in Quality with a working knowledge of HEDIS
  • Strong knowledge of CMS Risk Adjustment and ICD-9 coding requirements and regulations
  • Lead a complex or multifunctional/multi-location team/organization
  • Six Sigma certification and/or exposure
  • Proven experience managing organizational growth and change
  • Well-honed communication skills (both written and verbal)
  • Ability to build strong relationships across a variety of stakeholders
151

Electronic Treasury & International Operations Continuous Process Improvement Lead Resume Examples & Samples

  • 10 or more years of experience in operations/technology project management activities
  • Superior knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
  • Strong reporting and data analytics background, with experience in development of operational metrics, KPIs, and KRIs
  • Strong presentation skills, ability to demonstrate and influence
  • Excellent computer skills, especially Microsoft PowerPoint, Visio, Excel, Project, and SharePoint applications
152

Process Improvement & Migrations Analyst Resume Examples & Samples

  • Support the HRSS Resource and Location strategy initiative through monthly tracking, reporting and analysis
  • Identify solid Requirements against both system & process improvement opportunities; Identifies activities that could be streamlined or eliminated
  • Lead and drive testing of process & system enhancements, provide objective track record of the results
  • Support and participate in execution of process & system improvements and enhancements; Regional transformation programs support from re-engineering side
  • Lead high value improvement efforts in functional discipline, across the region in support of business strategic and operational plans
  • Identifies when tasks/projects are not on track and takes appropriate action; Ensures performance standards are geared to business needs
  • Displays commitment to getting results
  • Actively seeks, uses and shares input/ideas of others
  • Develop an expert level understanding over given end-to-end process (HRSS product) including relevant systems
  • Support culture change toward one of continuous improvement and contribute to become a learning organization
  • Develops and maintain strong supporting partnership with Key stakeholders
  • Models teamwork and support with colleagues; Deals with conflicting time demands in order to achieve objectives
  • Stays up-to-date with issues, trends and Citigroup policies; Communicate with various levels and functions within the organization to drive consensus and change
  • Planning Management; Shared Services experience
  • Proven track record of successfully leading multiple projects and applying Lean tools
  • PeopleSoft HR, any ticketing system, SharePoint experience is an advantage
153

Mgr Projects / Process Improvement Resume Examples & Samples

  • Directs and monitors all activities for highly complex, high risk, strategic technology-based migration projects from initiation to delivery; all projects cross platform, application, and/or business lines
  • Resource management, including the ability to manage allocations for vendors, 3rd party suppliers, and internal resources while aligning stakeholders’ expectations and timelines
  • Drive upgrade activity for customers who will migrate to our latest technologies, partnering closely with cross-functional teams of Engineering, Product Management, Network Operations, Sales, Services, and Support to proactively define, develop, and deploy migration plans that meet customer and corporate needs
  • Manage a pipeline by engaging with product management, understanding the technical requirements, and working to define the program goals
  • Initiating process improvement activities including process generation, process monitoring/auditing, and metrics collection and reporting
  • 10+ years of technology project management experience
  • 5+ years of management of technical/operational teams
  • 5+ years of hands-on experience working directly with customers
  • Excellent communication and decision-making skills
  • Strong organizational and leadership skills, and the ability to drive the day-to-day activities of internal resources
  • Must be action-oriented, capable of multi-tasking well, and able to thrive in a fast-paced team environment
  • Candidate must be able to initiate and proactively drive progress both internally and with customers. Candidate should also be responsive and helpful, but willing to say “no” when required
  • Experience in management and governance of large scale technical projects
  • Travel requirement
154

Manager Process Improvement Resume Examples & Samples

  • Leads and manages project teams to develop and execute comprehensive initiatives, both short and long term, focusing on business model innovation and/or process improvement
  • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements
  • Adapts departmental plans and policies and priorities to address resource and operational challenges
  • Leads business consulting engagements resulting in process improvement and reengineering
  • Manages the optimization of business unit systems as required to improve customer experience
  • Manages the development of Standard Operating Process’ repository and electronic reference center
  • Applies quantitative and qualitative analyses to assess, monitor and evaluate performance of services and/or programs
  • Prepares and presents project plans, reports and recommendations to management
  • Collaborates with external agencies and resources to identify and integrate best practices
  • 3+ years management experience, or an equivalent combination of education and experience required
  • Project management, change management and business process analysis experience required
  • Knowledge of continuous improvement principles, methodologies, and practices
  • Business process analysis skills
  • Project and resource management skills
  • Ability to manage multiple priorities concurrently
  • Written and verbal communication skills, including delivering presentations
  • Skill with Microsoft Office applications (Word, Excel, Access, Outlook, PowerPoint)
  • Ability to influence business partners to execute recommended solutions/improvements
  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading
155

Transactional Process Improvement Leader Resume Examples & Samples

  • Identify, lead, and enforce standards for projects resulting in transactional process improvement and cost-out opportunities
  • Continuously monitor productivity and utilization of all associates providing reporting as needed
  • Increase indirect labor utilization within the facility
  • Problem solve issues limiting the productivity of the facility via inventory transactions/reconciliations
  • Reduce variation within WMS and SAP to improve process (efficiency), quality and inventory accuracy
  • Develop and maintain value stream maps of all transactional functions within the facility and with Supply Chain
  • Develop best practices for Inventory, Receiving, FTZ, AP processes within the facility and train across the network, where applicable
  • End user testing supporting transactional process improvement projects
156

Process Improvement Specialist Resume Examples & Samples

  • Facilitate and manage process improvement projects
  • Develop tools and approach for process improvement initiatives
  • Manage and conduct projects
  • Collaborate with cross functional teams to improve processes
  • Utilizing six sigma/lean methodologies into process improvement activities
  • Provide training to individuals conducting process improvement
  • Lead process improvement projects in a higher education setting
157

Analyst, Process Improvement SCM GC SPE Resume Examples & Samples

  • Responsible for maintaining and upgrading existing developed applications as complementary system to SAP used in various department in supply chain management like Customs, customer service and material management
  • Developing new applications according to new business requirement and project initiatives. Developing well organized training materials to business team. Preferred language& tool is IIS + Visual studio + SQL server
  • Developing reports to well monitor business KPI and operation potential defects in advance by close coordination with business team
  • Delivering small tools on Microsoft office suite (VBA) and providing support to business team for improving efficiency and accuracy in daily work. Delivering IT training to functional to improve IT knowledge level as a whole
  • Initiating projects to integrate and simplify business process to reduce cost & workload and improve service quality
158

Process Improvement Director Resume Examples & Samples

  • Requires a BA/BS degree in a related field, 10 + years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background. Ability to travel maybe required
  • Experience working in a large matrix organization
  • Proven track record of effectively interacting across all levels of management
  • Effective, versatile, and action-oriented
  • Ability to communicate effectively and promote ideas
159

Process Improvement Specialist Resume Examples & Samples

  • Provide process analysis, gap analysis, trend analysis, ITIL best practice analysis, benchmarking and measurement assessments to help analyze and identify communication, process and service improvement areas
  • Produce tables, graphs and deliverables in support of analytical and research projects
  • Assist with the integration of analysis and graphics into written documents and presentations
  • Summarize and analyze research findings for direct application to NASA IT programs, projects and communication activities
  • Provide research and analysis on a variety of topics including: environmental, stakeholder, audience, organizational and industry
  • B.A. or B.S in a Business or Communication related field and 3-5 years of specialized experience in a similar field (research, process improvement)
  • Strong writing/editing skills as well as research and analysis skills
  • Experience with Process Improvement; general understanding of Continual Service Improvement
  • Knowledge of multiple analysis techniques including process mapping, gap analysis, trend analysis, benchmarking, measurement assessments, etc
  • Proficiency with Microsoft Office suite (Word, PowerPoint, Excel) with advanced Excel skills (pivot tables, data analysis)
  • Microsoft SharePoint and Visio experience
160

Intern, Process Improvement Resume Examples & Samples

  • Ability to learn new concepts, apply analytical thinking, multitask and prioritize projects will be essential
  • Strong writing, communication, interpersonal and presentation skills
  • Strong attention to detail and organizational skills
  • Self-starter, able to make decisions independently
  • Able to work well with diverse groups, comfortable interacting with all levels
  • Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
161

Manager Internal Control & Process Improvement Resume Examples & Samples

  • Maintain the Control Environment
  • Bachelor’s degree from an accredited four-year college or university, Area of specialization: Accounting/Finance
  • CPA with 7+ Years professional experience
  • Proven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization
  • Strong inter-cultural skills and eagerness to work in a very international setting
  • Excellent organizational and analytical skills as well as communication skills to build commitment create adherence and report to management; proven ability to operate effectively under pressure and tight timeframes
  • Polished communication skills, including proven ability to actively listen to the needs of the business units and comprehend complex matters. Ability to present findings as well as recommendations in both oral and written presentations to Senior Management
  • Job requires consistent demonstration of appropriate behavioral competencies as defined through the company’s Leadership Success Profile and Company Values Model
  • Minimal travel within MA required
162

Continuous Process Improvement Lead Resume Examples & Samples

  • Lean and/or Six Sigma Black belt certified by a nationally recognized board is required, PMP is a plus
  • Enjoys facilitating as well as motivating and convincing people
  • Previous experience leading or assisting process change projects related to the implementation and use of six sigma approach is required
  • Ability to learn and apply statistical analysis to complex business problems as well as manage projects and ensure their compliance
163

Process Improvement Specialist Resume Examples & Samples

  • Works closely with National Accounts management to document, evaluate, revise and improve department processes/procedures
  • Provides business process leadership and planning. This includes providing consultations to national account stakeholders and the technology organization on best practices for implementation and ongoing process improvement
  • Analyzes and/or produces on-going or ad-hoc customer service reports and metrics for National Accounts department management
  • Works with National accounts leadership team to develop process improvement and coaching materials for National accounts and work with the Performance and Learning Department utilizing their training for organization standards
  • Communicates process concerns to the National Accounts leadership team and utilizes the Learning and Talent Development Department to help with any corporate training concerns
  • Partners with managers to proactively identify any process improvement and coaching needs
  • Create, modify and streamline process and coaching curriculum, (binders, PowerPoint presentations, and collateral)
  • Handles all logistics associated with department processes and coaching
  • May perform monitoring/coaching sessions to identify the types of coaching each National Account customer service employee needs. Provides immediate coaching and feedback
  • Become an expert in SFDC processes and fully understand the capabilities to work with the IT team for process improvement
  • Prioritizes urgent cases for next morning work load to management team
  • Minimum of 2 years of experience coaching and enhancing processes with employees and/or management or equivalent experience in job knowledge and/or hands on coaching with customer service. (Required)
  • Minimum of 2 years of experience evaluating, planning, or implementing process improvement plans. (Required)
  • Process certification such as ISO 9000, TQM or Six Sigma
  • SFDC experience
  • Ability to measure and evaluate the overall effectiveness of business processes, consider and weigh various alternatives, and identify and recommend the most effective opportunities for improvement
  • Proficiency with basic math skills
164

Intern, Process Improvement Resume Examples & Samples

  • Perform
  • Work
  • Full-time student in an accredited 4 year college, graduate program or Pharm. D. Program; Preference given to students with 3.0 GPA or above
  • Motivated self-starter; Excellent verbal and written communication skills; Attention to detail; Excellent analytical skills; Creative and resourceful; Strong business aptitude; Knowledge of the PBM or healthcare industry preferred; Dates of Internship are May 15th-Aug 3rd, 2017; Students must be available to work M-F 8am-5pm during this time frame
165

Process Improvement Engineering Manager Resume Examples & Samples

  • Skills Development for BU's Members
  • Shutdown Planning and Execution
  • Support Quality Improvement Activities
  • Create troubleshooting guidelines and/or applicable SOPs for process and equipment maintenance and repair
  • Knowledge of FDA current GMP/QSR regulation
  • Teamwork and service oriented
  • Effective leadership
  • Computer literate (PowerPoint, Word, Excel)
166

Process Improvement Co-op Fall Resume Examples & Samples

  • Pursuing an undergraduate degree in Industrial Engineering with a business focus, Mechanical Engineering with a business focus, Electrical Engineering with a business focus, Finance, Business Administration, or related
  • Proficiency in Microsoft Excel, Visio and PowerPoint
  • Initiative to anticipate needs and do what needs to be done
167

Process Improvement Associate Resume Examples & Samples

  • Use solvents and other cleaning agents; mainly Simple Green with appropriate PPE (Personal Protective Clothing)
  • Perform heavy and light cleaning using scotch bright pads, scrub brushes, rags, mops and buckets, brooms and dust pans
  • Clean and degrease all external parts of a work area as directed by supervision and or maintenance
  • Use tapes, Levels, cleaning supplies, small tools
  • Will need to have strong communication skills
  • Will need to work in a fast pace environment
  • Will need to work with all team players in an effort to drive innovation and change
  • Will need to have basic computer skills in using programs like (Excel, Word)
  • Must be able to work a Flex schedule including different shifts
168

Process Improvement Associate Resume Examples & Samples

  • Assess the effectiveness of business processes and offer recommendations and lead projects to improve efficiency, eliminate waste, reduce cost, increase customer satisfaction, and improve safety
  • Partner with Outcome Engineering Leader & Global Service Leadership to “fill the pipeline” with continuous improvement and value capture opportunities
  • Assist in the investigating, managing and closing events within required business service level agreements
  • Aid in tracking continuous improvement ideas and the status of projects in the Outcome Engineering pipeline. Assist with financial costs for new projects
  • Lead customer facing projects and Kaizen events that deliver to business goals and outcomes
  • Build and leverage partnerships across business groups to deliver innovative solutions while improving the customer experience
  • Collect data and use analytics to provide visibility and to customers and Service leadership
  • Assist in identifying and implementing process improvements driving issue resolution/risk mitigation activities
  • Work with Sales, Customer Success Leaders and Outcome Engineering Leader on delivering improved results for all involved to include key strategic customers
  • Identify appropriate metrics for full range of value realization – financials, drivers of financials, KPI’s, and “softer” metrics
  • May lead a project team and/or direct others on projects
  • Other responsibilities assigned as business needs dictate
  • Bachelor's degree in Engineering, Sciences or Business Management
  • Six Sigma or Lean based training with at least 3 years of applied practice
  • Black Belt preferred. Minimum Green Belt required
  • Strong Project Management background with demonstrated success in Continuous Improvement and/ or business Value Streams
  • Experience with a Service organization is required - Familiarity with science based companies’ analytical laboratories (R&D Workflows, GxP Environments) and analytical systems is a plus
  • Strong Data Analytics Capability
  • Strong communication and visualization skills; proven experience working in a customer facing setting
  • Knowledge of VOC approaches and the translation to CTQ’s
  • Self-starter who is able to work effectively without excessive supervision
  • Collaborate with business team and global commercial leaders to define and position opportunities
  • Ability to work seamlessly with many different teams and personality types. Frequent interaction with Field Service Delivery Teams (Group Leads, Site Leads, CSE’s, Admins), Sales Teams (Account Managers, Customer Success Managers), Service Leadership (Global, Regional, Local), Back Office Staff (Service Operations, IT, Billing, Logistics, Supply Chain), and Customers
169

Manager Continuous Process Improvement Resume Examples & Samples

  • Supports business process improvements that foster continuous improvement, execution, growth, and other key strategic initiatives. With an enterprise wide scope and in collaboration with other business units, this leader will coach business aligned Green Belts in delivering rapid and targeted solutions to business improvement opportunities
  • Lead the Enterprise Continuous Improvement group in the identification, design and delivery of business process improvement initiatives. Supports all levels of management in the utilization of continuous improvement and operational excellence as a means to strategic goals
  • Communicates continuous improvement strategy, recommendations, and results to the VP of Radian Planning and Delivery as well as leadership and key stakeholders when requested. Supports in the recommendations of business process improvements, supports in the identification of company and customer impact, a future state business model for departmental infrastructure re: people, process, and technology. Supports and coaches Green Belts in the implementation of business selected and sanctioned initiatives and their results
  • Leads complex Process Improvement and Process Design projects. Uses statistics and analytics to prove root cause of process deficiencies, develops process quality metrics to identify improvement opportunities and documents the financial impacts of process improvements. May team with Information Technology personnel to identify opportunities to automate processes for sustained gains. Drive business requirements definition
  • Consults on the use of Lean and Six Sigma Techniques to improve process performance. Coaches and mentors individuals and Green Belt teams in the practical application of tools to lead improvement initiatives and embed practices into individual operating areas
  • Works as a motivator, change agent, trainer/educator. Participates in the design, facilitation and training related to multiple Process Improvement Disciplines (including Lean, “Quick-Hit” Improvements/Kaizen, Six Sigma). Facilitates Organization and Cross-Organizational Knowledge Sharing
  • Maintains CPI Infrastructure - manages CPI Database, communications, etc
  • Results oriented professional with proven track record and demonstrated results
  • Outstanding data analysis skills, understand how to apply statistical methods in financial services
  • Strong leadership skills, experience successfully facilitating cross-functional and cross-business teams
  • Demonstrated ability and experience in change management; continuous improvement methodologies, disciplines, and practices
  • Demonstrated ability and experience to identify organizational strengths/opportunities across the enterprise to improve company’s performance
  • Strong background and experience in quality and service delivery, technology solutions, cost management, operations management, vendor and relationship management, business process engineering, program management, and problem resolution
  • Bachelor’s degree with a minimum of 10 years’ experience in a financial services, operations or customer service setting
  • Proven ability to manage complex initiatives across multiple teams/platforms
  • Proven quantitative and analytical skill set
  • Exceptional Six Sigma skills and knowledge
  • Must have demonstrated project management skills. Business and Data Requirements skills a very strong plus
  • Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Minitab or other statistical software strongly preferred
  • Microsoft Access knowledge strongly preferred
  • 8-10 years of related work experience
  • 5-8 years of related supervisory experience
170

Process Improvement Summer Internship Resume Examples & Samples

  • Currently studying towards a degree in Engineering
  • Good team working skills
  • Some knowledge and experience of the Dassault System tools (CATIA V5 or V6 preferred)
  • Experience of programming is desirable, but not essential
171

Senior Manager, Quality Process Improvement Resume Examples & Samples

  • Develop Process, procedures and tools to document and continuously improve processes
  • Apply Continuous Improvement (CI) methodology to identify and solve problems to improve efficiency and enhance quality
  • Establish and continuously benchmark against Key Performance Indicators (KPIs) focused on the core continuous improvement objectives
  • Partner with cross functional teams to train and deploy CI principles, tools and methodologies
  • Play a central role in best-practice sharing across the entire enterprise
  • Be a change agent: challenge organizational leaders to drive continuous improvements; remove organizational barriers to continuously improve processes
  • Engineering degree with 10+ years of experience in driving continuous improvement
  • Experience in Lean/Agile with expertise in implementing change is a must
  • Go getter attitude with experience in running workshops and improvements
  • Ability to adapt to adjust course of action in line with dynamic nature of Gogo’s environment
  • Excellent analytical/problem-solving skills with proficiency in understanding and applying quality tools
  • Experience in Business Process Reengineering, Process design, Process Mapping & documentation
  • Experience in deploying overall quality system architecture and design
  • Successful candidate will be a focused, organized, self-motivated individual, able to achieve high impact changes in an unstructured environment
172

Process Improvement Specialist Resume Examples & Samples

  • Identify and optimise large efficiency gains across all business processes within Customer Care by reinventing processes which improve the customer experience and support the Customer Care Operation’s KPIs
  • Define new processes related to new propositions, innovation & and changes within the business and Transformation department – ensuring that these are scalable, sustainable, and support the department in being efficient while maintaining a positive customer experience
  • Working with multiple stakeholders from Customer Care, the wider business and, on occasion, external partners to challenge failures in cross functional processes – bringing solutions whilst working collaboratively to drive and own improvements
  • Working with the Process & Engagement Team to ensure they understand any changes in order for them to successfully communicate them out across the department and maintain the process library
  • Exceptional analytical skills in order to investigate and understand complicated issues
  • Knowledge and practical experience in business & process optimisation methods – six sigma green belt certification desirable
  • Experience of working and communicating with multiple stakeholders at all levels through to Director
  • Excellent track record of timely delivery on projects of general customer care business processes within a customer care environment
  • Flexible approach to cope with a fast pace and high standards environment
173

Process Improvement Specialist Resume Examples & Samples

  • Collaborate with operational and functional area management and team members to identify and prioritize process improvement needs, aligned with enterprise vision, mission, and imperatives
  • Lead or support project teams to document current state and develop, document, revise, roll-out and re-validate future state work processes, and tools
  • Lead and support implementation of quality improvement processes and initiatives including business requirements, process design, analysis, and change management
  • Develop and provide process improvement education and training in collaboration with our technical training team
  • Support implementation of change as requested by project teams and corporate functional groups
  • Facilitate development of quality goals, performance metrics, and action plans with teams
  • Conduct analysis of performance gaps as requested by project teams or corporate functional groups to determine contributing factors and actions to streamline and prevent future defects
  • Domestic travel as needed to perform duties as described – travel estimated to average 10 – 35% of employee’s time
  • Bachelor’s degree required with preference for engineering, business/accounting, IT, or other technical field
  • Preferred 4+ years of experience in energy industry (Midstream or Pipeline Transportation sector of oil and gas industry preferred), including Operations, Engineering and Construction, Measurement, SCADA, Volume Management, or Finance and Accounting
  • Demonstrated project execution and facilitation skills; PMI certification a plus
  • Certification of Six Sigma, Lean or other quality improvement methodologies is preferred but not required
  • Driving will be required and a valid driver’s license and consistent use of safe driving techniques is required
  • Very strong oral and written communication skills
  • Demonstrated ability to effectively manage projects to achieve desired results on time
  • Proficient use of Microsoft Office applications and ability to learn company-specific applications
  • Advanced ability to train all levels of organization
  • Ability to facilitate discussions and reach group consensus, or escalate to relevant decision-maker
174

Avp-process Improvement Resume Examples & Samples

  • Works across the manufacturing and supply chain and at all levels to help increase the PI/TPM capabilities in line with the Corporate vision and mission
  • Coordinates regional and global PI/TPM activities to include external visits, consultant support and phase audits
  • Supports Plants, Plant Managers and Functional Leaders in developing, coordinating and evaluating effective PI/TPM master plans
  • Facilitates the integration of all Manufacturing and Supply Chain PI/TPM leaders with an initial focus on AM, PM and DMAIC
  • Coaches PI/TPM leaders to build needed capability including self-sustaining processes and internal coaching
  • Defines, standardizes and communicates the specific KPIs to measure progress. Develops evaluations and formal phase audits against execution of the PI/TPM master plan
  • Participates in all PI/TPM steering committee meetings
  • Is an active member in a global collaborative network of PI/TPM peers
  • Demonstrates an obsession with the Safety of people and product
  • Is a change agent and demonstrates ability to influence and facilitate change across an organization
  • Strong working knowledge of Lean Six Sigma with application of DMAIC and Lean concepts
  • Exceptional coaching, communication, interpersonal & leadership skills
  • Bachelor’s Degree required, preferably in Engineering
  • Advanced Degree (MS / ME or MBA) preferred
  • In depth expertise in PI/TPM implementation with a minimum of 15 years of experience in PI/TPM including development, deployment, assessment and sustainability metrics. Proven capability as a Coach. Operational experience in successfully rolling out TPM in a complex organization is a must
  • Hands on experience as a Plant Manager highly desired
  • Lean 6 Sigma experience and understanding. Certified Black Belt or Master Black Belt highly desired
  • Ability to travel extensively – 40%+
  • Leadership skills to deliver PI/TPM across the L’Oreal Operations Americas zone as well as develop regional mastery of PI/TPM
  • Strong ability to lead and drive cultural change, relationship management
  • Analytical skills as well as learning agility, business acumen and process management experience
  • Strong communication and presentation skills in English. Knowledge of Spanish and/or Portuguese is a plus
  • Interpersonal and business savvy
  • Influencing skills to reflect seniority of position and interact at all levels of the organization and is comfortable influencing others without authority
  • Excellent people management skills with experience working in a matrix organization
  • Understanding of Process Linkages across the entire supply chain
  • Strong working knowledge of Lean Six Sigma to include experience with application of DMAIC and Lean concepts
  • Strong influencing skill, ability to direct the program without formal authority
175

Process Improvement Specialist Resume Examples & Samples

  • Manage a structured PPI Project Management program, including coaching and mentoring of the tools and concepts and will also lead key business projects
  • Align Business Unit (BU) PPI Steering Committee activities with business strategy to target most impactful projects and facilitates determination of the project methodology to be applied (Project Management, Formal PPI, Solo PPI, Kaizen, RCCM, Just Do It, etc.) to ensure effective execution
  • Partner with BU leadership team in defining the overall strategies necessary to improve customer, operational, and financial performance as well as accelerate the cultural changes necessary to support the PPI-Business System program
  • Lead and facilitate continuous improvement efforts in support of corporate strategic goals; including providing lean training to departments and teams and leading kaizen events
  • Challenge organizational leaders as necessary to create a culture of continuous improvement and accountability to improve their KPI’s, including growth, productivity, asset utilization, inventory, and customer allegiance
  • Know which and when to apply various continuous improvement tools and concepts to effectively execute key business projects
  • Partner with other PPI Process Managers across CCS to manage and support cross-functional improvement activities
  • Deliver training in the PPI Business System such as lean leadership, value stream mapping, kaizen, daily management, waste and variation elimination, material flow, standard work, cellular flow, SMED, 5S, visual management, lean sourcing, lean office, built-in quality, etc
  • Identify best practices within and outside the company, and serve as a conduit for best-practice sharing and adoption
  • Manage and facilitate continuous improvement projects and Kaizen events to improve productivity and accelerate growth
  • Capture & record training and project improvements and align projects to support business needs and targets
  • Partner with Finance personnel to evaluate project savings estimates, validate reported PPI benefits, and ensure accurate accounting of PPI Productivity
  • Responsible to support process to close gaps in PPI Productivity goals
  • Support development of process managers and kaizen leaders within the business functional areas to support on-going process improvement
  • Transfer PPI Lean knowledge and build internal PPI Lean bench strength to drive a sustainable PPI Business System
  • Track and control progress, schedule, and associated costs to deliver projects on time and on budget
  • Design, run, test and upgrade systems and processes, evaluate and improve on processes in manufacturing systems, and develop innovative solutions
  • Perform process simulations and risk assessments
  • Optimize existing equipment, processes, and standard work to increase yield, reduce defects, and increase production efficiency
  • Research, acquire, and qualify equipment to alleviate manufacturing bottlenecks, and recurring issues
  • Other responsibilities may be added as determined by the Site Leader
  • Bachelor’s degree in related field required. Advanced degree, such as an MBA would be a plus
  • A Lean Practitioner with 3+ years experience and a ‘hands-on’ track record of implementing successful PPI fundamentals with quantifiable record of success
  • Proficiency with common tools such as Value Stream Mapping, 5S, Visual Management, Standard Work, Leader Standard Work, and Gemba Walks
  • Excellent communication skills with the ability to drive strategic thinking and continuous improvement in both non-operational and operational areas, including connecting the cross-functional resources to remove waste along the extended value streams
  • Excellent written and communications skills
  • Strong presentation and training skills
  • Ability to travel 10% on an annual basis to offsite locations, company related training, or conferences
176

Process Improvement Partner Resume Examples & Samples

  • Enable strategy, policies and processes to support customer service and sales performance – Continuously seek to improve effectiveness, efficiency, and quality of business processes within the customer service and sales function
  • Manage customer service and sales projects
  • Manage customer service and sales offshoring projects
  • Drive and implement changes to customer service and sales processes and systems
  • Participate in testing of process / system improvements and inform all stakeholders accordingly
  • Drive training initiatives which focus on customer service and sales processes and systems - Perform classroom trainings / on the job training
  • Act as entry point & coordinator for several outsourced activities within customer service and sales, focus on improving Global Service Centers quality as part of the strategy - Catalogue, communicate and follow up on issues reported by the business and take appropriate action - Implement and communicate changes to outsourced procedures - in the front office and with the Global Service Centers
  • Further increase the number of administrative tasks within customer service and sales that qualify for offshoring and implement the same
  • Manage customer satisfaction survey and drive improvements on customer
177

Process Improvement & Adherence Director Resume Examples & Samples

  • Financial compliance as mandated by DCAA and other government entities
  • Program management based on Capability Maturity Model Level 3
  • Proposal management based on Raytheon BBN best practices
  • Oversight of Raytheon required training for all Raytheon BBN employees
  • Six Sigma training and certification
  • EXIM process improvement and adherence
  • Inventory, handling and disposition of government property
  • Ensure integrity of Contracts database
  • Raytheon Earned Value Certification
  • 12 years experience with Bachelors degree in Business Administration or related major, or 10 years with Masters degree, or 8 years with PhD
  • US citizenship is required
  • Experience and knowledge in the details and implementation of Government regulations, including but not limited to those specified by DCMA, DCAA, FARS and DFARS
  • Demonstrated leadership and collaboration skills
  • Project management experience, with demonstrable attention to detail
  • Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of established goals
  • Effective oral and written communicator
  • Demonstrated ability to build and sustain relationships
  • Trustworthy, ethical, respectful, and approachable leader who listens carefully to others
  • Promotes staff leadership and development, by encouraging creativity, ownership, and skill
  • Masters of Business Administration preferred. An undergraduate or advanced technical degree, relevant to the business operation coupled with appropriate experience would also be considered
  • Minimum of 15 years of defense industry experience, including previous managing staff
178

Process Improvement Senior Manager Resume Examples & Samples

  • Interact professionally with other employees, customers, and suppliers
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
  • Comply with all applicable safety- and health-related rules, regulations, and procedures
  • Work safely themselves and help their teammates work safely
  • Assist supervisors and managers in identifying and mitigating potentially hazardous conditions; and
  • Help the organization maintain a safe and healthy workplace
  • Achieves process improvement operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change
  • Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Develops process improvement plans by conducting analyses; identifying critical control points and preventive measures; establishing Six Sigma standards
  • Validates processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures
  • Maintains and improves processes by completing product, Company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods
  • Prepares process improvement documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
  • Updates job knowledge by studying trends in and developments in process improvement management; obtaining Black Belt Certification; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Develop and deliver training to employees as to concepts, methods, tools utilized in process, performance efforts including but not limited to Six Sigma Green Belt certification. Mentor and guide Six Sigma teams
  • Responsible for leading the development and growth of organization-wide process improvement efforts. Identify areas of opportunity, quantify the opportunity, define the potential improvements (i.e. eliminate, streamline, automate), help lead the implementation of improvements and measure the results. Ability to gain consensus and commitment within cross-functional and cross business unit teams to execute and quickly implement the identified changes as well as to “evangelize” process improvement thinking throughout the corporation
  • Develop a culture of operation excellence and process improvement within the environment
  • Bachelor’s degree in Business Systems / Management / Quality or related field; or equivalent combination of education and experience
  • Five years or more of Project Management experience preferred
  • Four years or more of Six Sigma Green Belt experience preferred
  • Certified Six Sigma Black Belt (CSSBB) strongly desired; or agreement to obtain
  • Certified Project Management Professional (PMP) strongly desired
  • Certified Risk Management Professional (PMI-RMP) desired
  • Demonstrated leadership ability including having led multiple teams that achieve significant process improvement gains
  • Proven ability to interact positively with a broad range of people and roles (strong people skills)
  • Strong analytical ability coupled with the ability to provide objective feedback and accurate root cause analysis
  • Excellent project management skills, including the proven ability to adapt to a dynamic project environment managing multiple concurrent projects
  • Understanding and utilization of Risk Management concepts and processes to proactively drive quality, process and performance improvement efforts
  • Proficient in Windows including Excel, Word, and PowerPoint
179

Senior Manager, Quality & Process Improvement Resume Examples & Samples

  • Work with functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas. Investigate and identify root causes of process performance drivers; correct or develop new processes to achieve improved performance
  • Facilitate cross-functional process improvement DMAIC projects and rapid improvement events (Kaizen). Identify and manage all needed resources. Select and train on Lean and/or Six Sigma tools, process mapping, documentation and improved process rollout
  • Act as a change agent and ensure process improvement activity is being communicated, understood, and supported within the organization. Lead and coach to ensure participation and buy in from employees to sustain improved process
  • Develop work plans, schedules, project estimates, resource plans, and status reports. Develop and monitor key metrics to improve operating processes and apply control procedures which will result in permanent corrective action, yield, and productivity improvement
  • 8-12 years experience implementing contemporary process improvement methodologies in an Operations environment, preferable in the PBM or Pharmacy industry. Lean Six Sigma experience in a transactional environment and/or service industry a plus
  • Demonstrated analytical skills with understanding of basic statistics. Strong project management and organizational skills. Strong focus on customer service. Excellent verbal and written communication skills. Ability to manage multiple timelines and deadlines
  • LI-KD1
180

Process Improvement Internship Resume Examples & Samples

  • The Warranty intern will focus primarily on process improvement activities. Job duties include but are not limited to the following
  • Evaluate existing desktop procedures and assist with development of business rules and routing roles for New Warranty System
  • Work with management team on defining quality metrics for New Warranty System
  • Establish standard Desktop view for each role within the New Warranty System
  • Review existing claim data and develop actionable items for data integrity to incorporate into New Warranty System
  • Compare existing features and benefits of current programs against planned features and benefits of New System and evaluate potential improvement
  • Work with Management to develop employee scorecard to evaluate areas for improvement
  • Define requirements for Warranty Parts Return Center shipping, receiving and inspection processes to develop system requirements
  • Currently enrolled in a BS/BA or Masters program
  • Demonstrated PC skills (Outlook, Word, and Excel; prior experience using Access database system preferred
  • Automotive experience/interest desired
  • Excellent organizational/communication skills
  • Strong customer service experience required
  • Willingness to learn and contribute toward a team environment
181

Process Improvement Specialist Resume Examples & Samples

  • Support and facilitate the implementation of a business process transformation strategy to enable substantial and continuous improvement in order to satisfy business partner demands
  • Educate GBS Centre in structured approach and appropriate tools to ensure the GBS Centre has a high added value framework for all its business process transformation work
  • Support the GBS Centre in identifying critical strategic process improvement areas that will be required to meet its strategic objectives
  • Act as internal CI coach to guide the GBS Centre though the process of strategic project prioritisation and cost benefit analysis, ensuring business focuses its resources on areas that will add most value and ensure alignment with the specific Global Process Owner’s strategic roadmaps
  • Scope necessary work to deliver strategic process improvement projects, so that each project dovetails into one another, within the overall business transformation strategy
  • Deliver change management activities required to implement re-designed processes and systems
  • Develop and maintain relationships with relevant stakeholders and those responsible for the current work process to ensure that an accurate representation of the processes is developed and that approaches for continuous improvement are feasible
  • Continuously challenge the GBS Centre on what are added value processes for the business and drive, so that GBS Centre focuses on the right things and is leaner than any of its competitors
  • Coordinate benchmarking exercises with Global Process Onwers for critical processes and set targets
  • Regularly monitor, track and analyse results of all on-going initiatives to assure effectiveness of process improvement activities and mitigate risks of failure
  • Conduct relevant analyses to define the impact of process improvement and generate reports as and when necessary
  • Design and implement quality measures to ensure business processes and produces conform to standards
  • Minimum 3 years work experience in a process improvement role
  • Demonstrable experience in delivering tangible results from large transformation programmes in large, complex companies
  • Experience of successfully delivering transformation projects in Business Service Centre environment
  • Knowledge of best practices in quality management arena
  • Deep understanding of continuous improvement tools and techniques
  • Proven ability to effectively teach, mentor and coach less experienced change agents on transformation projects and achieve results through process improvement projects
  • Strong business acumen and change management skills
  • Known attributes of pragmatism, teamwork, integrity and results focus
  • Creative and innovative thinker at a process and technology level
  • Experience of working in fast-paced, high-demand, delivery oriented environments
  • Demonstrable experience navigating and leveraging project management tools and software (e.g. Microsoft Project, Power Point, Excel)
182

Process Improvement Lead Resume Examples & Samples

  • Knowledge of the ACE Operating System or equivalent. Knowledge of ACE Assessment preferred
  • ACE Practitioner Business Process and Ops
  • Expert RCA methodologies
  • Experience in leading cross functional teams in office and P&L environments
  • Demonstrated success in building and managing relationships at all levels of the organization
  • Excellent interpersonal and communication skills (oral & written) are required
183

Process Improvement Co-op Summer Resume Examples & Samples

  • Pursuing an undergraduate degree in Industrial Engineering with a business focus , Mechanical Engineering with a business focus, Electrical Engineering with a business focus, Finance, Business Administration, or related
  • Process Improvement background
  • VBA and HTML coding skills are a plus
  • Very strong interpersonal skills and the ability to build relationships
  • Ability to exercise good judgment in a variety of situations
  • Highly resourceful team player
184

Process Improvement Director Resume Examples & Samples

  • Requires a BA/BS degree in a related field
  • 10 + years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background
  • Ability to travel maybe required
185

Director of Process Improvement Resume Examples & Samples

  • Drives continuous improvement to reduce costs, and improve quality, and service levels
  • Helps implement the organizational values, mission and vision
  • Helps create and implement the organizational short- and long-term goals
  • Supports safety as a top priority
  • Creates and implements action plans to deliver budget
  • Motivate and helps empower staff to deliver goals
  • Develops and implements tools for use by location staff to drive operational efficiency and quality improvements
  • Assists operational management is scheduling tasks and then measuring actual performance against the plan
  • Partners with operational and corporate leaders to ensure successful implementation of process improvement initiatives
  • Trains and educates the organization and implements continuous improvement methodologies
  • Responsible for identifying and capturing opportunities to improve operational efficiency; including tracking downtime results, improving data integrity and developing improvement plans based on the data
  • Provides strategic leadership and tactical planning for operations teams in targeted areas
  • Play an integral and active part of the Transit leadership team
  • 5+ years of successful management experience with increased levels of responsibility
  • Proven managerial and leadership experience providing direction, guidance, and coaching to staff
  • Able to handle multiple, complex priorities and balance the needs of each according to business impact
  • Strong financial and analytical skills. Ability to review and manipulate data
  • Strong business and technical skills in process improvement
  • Knowledge expertise in developing communication plans and strategies to facilitate the rollout of goals and action plans to achieve them
  • Systemic problem solver, implementing solutions to solve root cause problems. Creates an environment that encourages and rewards teamwork and collaboration
  • Sets expectations, tracks and communicates results, and creates environment for accountability for results and actions
  • Inspires team spirit and loyalty to the organization
  • Understands and uses individual and team development tools
  • Strong written, oral, communications and facilitation skills
  • Conveys information in understandable terms at all levels of the organization and through proper channels
  • Creative and change-oriented continuous improvement process skills
  • Knowledgeable in Lean Six Sigma or other process improvement methodologies
  • Strong ability to learn
  • High energy, assertive, energetic, and a self-starter
  • Working knowledge of PowerPoint and Excel
186

Process Improvement Intern Resume Examples & Samples

  • Learn pertinent knowledge (process, documentation, etc.) to successfully implement improvements
  • Generate and report data to illustrate project progress and net value to the business
  • Research and formally request additional resources to implement improvements
  • May also perform additional duties as assigned
  • Minimum of two (2) years of post-secondary education in a Science or Engineering field
  • Proficient with Microsoft Excel and PowerPoint software
  • Ability to communicate proficiently in English both verbally and in writing
  • Ability to spend more than 50% of time in manufacturing environment performing physical tasks is necessary
  • Statistical knowledge and/or Minitab experience is preferred
  • VBA programming would be beneficial
187

Senior Director Process Improvement Resume Examples & Samples

  • Strategically plans and implements process improvement projects with hospital executives and division leadership
  • Analyzes service line and organizational structure to identify opportunities and makes recommendations to facility leadership in alignment with the facility’s strategic plan
  • Collaborates with division and corporate groups to identify and implement cost saving, revenue enhancement and process improvement strategies
  • Builds and maintains strong, effective working relationships with a variety of stakeholders; including hospital-based leadership, staff, and physicians
  • Communicates routinely with the Performance Improvement Vice President of Operations and Assistant Vice Presidents concerning recommendations and suggested courses of action pertinent to the efficient operation of assigned facility projects
  • Directs the onsite subject matter specialists (SMS) assessment activities and the utilization and integration of the SMSs into the performance improvement teams
  • Develops Team Leads in process improvement activities and engagements in the field, which includes utilization of on-boarding documentation, facilitation of teams, data analysis for savings opportunities, training on HCA systems, and on-going development
  • Provides effective communication and presentations to senior leadership, hospital executives, and various HCA departments and project partners, including: Clinical Services Group, Supply Chain and Strategic Resource Group
  • Manages the work of team leaders; providing direction when appropriate and appraising the performance of respective team leaders
  • Tracks, monitors and reports project status and outcomes
  • Bachelor’s degree required; Master’s degree preferred
  • 5-7 years relevant experience required
  • Must have strong analytical, written, verbal, and presentation skills
188

Manager Continuous Process Improvement Resume Examples & Samples

  • Provide leadership and support over the Design Control process within Biosurgery, training, SOP improvements
  • Provide leadership and support over the Biosurgery Technology Transfer process to facilitate the transfer of new products, processes and assays within the Genzyme network. This includes training, SOP development and improvements
  • Ensure that these quality systems, for which this position is assigned, are in sustainable compliance with new standards
  • Provide recommendations of ongoing Quality/Business Process Improvements to Risk Management and Design Control systems for adoption by key stakeholders
  • 5-7+ years of experience in the pharmaceutical/biotech industry
  • 5 + years in a quality function
189

Director, Quality & Process Improvement Resume Examples & Samples

  • Responsibility for the direction / oversight of all activities in all programs/projects and proposals requiring Process Improvement support
  • Develop and maintain budget, resources and capital requirements for process improvement activities
  • Develop and monitor performance criteria for continuous improvement toward efficient, high-quality, on-time and error-free execution
  • Evaluate, develop and implement new and emerging technologies leading to business process improvements, manufacturing process improvements that drive the highest efficiency of all operations
  • Capability to design work plans and guidance for multiple projects and programs and apply cross-project principles/approaches to ensure uniformity, consistency and quality of projects executed by Process Improvement team
  • Lead, assess, coach, and develop departmental engineers
  • Ensure staff has gained advanced experience to address new, non-routine and/or difficult scientific/technical issues by developing organizational breadth and depth
  • Develop solutions for complex problems by innovating, designing, and developing processes, procedures, tooling and/or automation
  • Delivers practical, hands-on training to associates in Lean and Six Sigma methodology and tools to eliminate waste and variation in all administrative, manufacturing and support functions
  • Bachelor/Master’s Degree in Engineering (Industrial Engineering preferred)
  • Lean and/or Six Sigma Black Belt certifications required (ASQ certification preferred)
  • High proficiency in Minitab/statistical analysis tools
  • Moderate proficiency in Arena/simulation modeling
  • Experience in material handling automation and robotic cell manufacturing a plus
  • Minimum of 10 years’ experience in process improvement, quality and equivalent functions
  • Successful leadership of a minimum of ten (10) medium to complex projects
  • Strong collaboration and team building skills
  • Attainment of aggressive growth and profit objectives
  • Strong orientation for Quality and Customer Service
  • 25% Domestic
190

Specialist, Process Improvement Resume Examples & Samples

  • Demonstrates the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
  • Works collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
  • Coaches and motivates employees on defect and quality related performance through communication with Operations; provides feedback when necessary
  • Collaborates with leadership ensuring high cost defects and recent changes are conveyed to Agents
  • Holds Sites and Departments accountable for performance expectations, coaching to defined metrics through research and reporting
  • Develops relationships with internal teams to identify changes in workflow or functions that may require new or revised processes
  • Performs other duties as assigned within the scope of responsibilities and requirements of the position
  • Collects data from a variety of sources including defect data, quality assurance data, customer surveys and employee feedback
  • Completes daily audit of defect data to validate that all postings are accurate and complete. Works with accounting department if any adjustments to defect postings are necessary
  • Completes root cause analysis and trending of defect data and correlates with quality assurance results, customer surveys, and employee feedback to identify and provide trends and sound improvement recommendations. Recommendations must be supported by data and drive revenue improvement, cost reduction, and/or quality enhancements to return substantial and measurable financial benefit for CLTS
  • Completes month end reporting for operations and account management that produces statistical evidence of impact including charts, graphs, spreadsheets, and statistical reports
  • Prepares monthly defect presentations and facilitates defect meetings with operations and stakeholders to review results/recommendations and prioritize improvement opportunities
  • Maintains regular and timely updates to Manager Quality Processes, and measures business impacts to ensure targets are met or exceeded
  • Keeps Manager Quality Processes promptly and fully informed of all matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
  • Liaises with external customers, other CLTS departments, and/or external vendors as necessary to ensure actions are implemented and expected results are achieved
  • Maintain weekly, monthly reporting in a timely manner
  • Respond to business inquiries regarding defect questions, challenges and/or re-classification in a timely manner
  • BA/BS degree in business or data analytics-related field preferred, or 3-5 years of equivalent work experience
  • 3-5 years Call Center experience required
  • Six Sigma / Statistical analysis background
  • Excellent communication skills - both verbal and written
  • Strong planning, organizational, and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines, and adapt to changing business needs
  • Demonstrated project management skills with practical experience in managing multiple projects concurrently
  • Exceptional listening, interpersonal, analytical and problem solving skills
  • Strong sense of personal responsibility to complete tasks
  • Ability to apply a sound understanding of business acumen
  • Outstanding reasoning skills with excellent attention to detail and follow through
  • Demonstrated effected oral and written communication skills with personnel at all levels
  • Ability to affect change throughout organization
191

Process Improvement Resume Examples & Samples

  • Installs, operates, maintains, repairs and modifies equipment
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
  • Analyzes and evaluates products and related performance
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
  • Installs, upgrades and removes products ensuring coordinative engineering field change
  • Maintains effective customer communications and relations
  • May provide onsite training of customer support personnel
  • Provides consulting and
192

Director, Process Improvement Resume Examples & Samples

  • Helps define/support the process engineering practice and the application and definition of best practices, tools, and techniques across the Strategy-to-Execution lifecycle
  • Supports the development of strategic roadmaps, solution architecture, and capability delivery
  • Effectively navigates within the organization to build relationships, establish credibility, and influence business outcomes
  • Leads and facilitates cross-functional, collaborative teams in improvement efforts to understand current state landscapes (people, process, technology) and documentation of current state operational, underwriting, marketing, and functional processes
  • Acquires and applies proficient knowledge of the business and process engineering discipline
  • Uses a combination of business knowledge, experience, expertise, and collaboration to drive business problem analysis and helps determine the best methodology to address the opportunity or issue
  • Conducts thorough assessments including evaluation of process performance, root cause analysis, and opportunities for operational efficiency and effectiveness improvements and standardization across Business Insurance
  • Conducts basic statistical analysis and analytics to understand and address business challenges
  • Performs creative problem solving to improve processes, business solutions, and generate ideas to meet business needs and challenges
  • Supports the development of solutions and recommendations to drive improvements through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors and effective use of technology
  • Partners with business and IT leaders to identify and quantify current and future state key performance metrics and anticipated business value as a result of process improvement recommendations
  • Remains up-to-date on emerging technology, business management, customer service, productivity, and organizational leadership methodologies and techniques
  • Excellent verbal/written communication and interpersonal skills
  • Demonstrated experience in leading medium to large scale process optimization initiatives
  • Effective interaction with all levels of management
  • Proven ability to handle multiple priorities and balance the needs of each according to business impact
  • Willingness to participate in all levels of project work when necessary and continuously serve as a team player
  • Moderate knowledge of Lean Six Sigma techniques and methods
  • Strong management, organizational, and project management skills desired
  • Understanding of change management methodologies desired
  • Analytical Thinking: Demonstrated analytic thinking and problem solving abilities; Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making
  • Facilitation: Demonstrated ability to facilitate large groups of people to develop/introduce new concepts. Uses and adjusts style and technique to assist group process and understanding
  • Communication: Demonstrates effective verbal, written, and listening communication skills
  • Teamwork: Works together in situations when actions are interdependent and a team is mutually responsible to produce a result
  • Business Perspective: Uses knowledge of internal and external factors impacting the property casualty industry to make decisions
  • Leadership/Influence: Demonstrated ability to effectively influence with all levels of management
  • Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results
  • Change Management / Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands
193

Process Improvement Resume Examples & Samples

  • 4-6 years relevant work experience
  • Must have advanced analytical skills
  • Experience with labor management systems preferred
194

Process Improvement Specialist Resume Examples & Samples

  • Analyze existing IT operational and servicing processes and procedures
  • Ensure internal processes and procedures support the vision and direction of the collection center in conjunction with the departmental vision set forth by CIO and CTO
  • Coordinate with IT department teams to develop and maintain standardized documentation of internal support processes, policies, and procedures. Documentation includes process descriptions, process flow diagrams, and other related items
  • Develop comprehensive process flows and evaluate for efficienc
  • Continually evaluate and enhance workflow to implement best practices
  • Communicate with management regularly regarding opportunities for improvement
  • Lead improvement initiatives including current and future state mapping
  • Participate in training employees to implement new processes, process changes and use them effectively
  • Maintain a comprehensive working knowledge of all IT-related policies and procedures
195

Process Improvement Specialist Resume Examples & Samples

  • Bachelor’s degree in Business, Finance, Accounting, or Computer Science - Preferred
  • Experience troubleshooting current applications, isolating errors, and taking corrective action to resolve issues – Preferred
  • Experience developing training opportunities to educate the workgroups in current technologies – Preferred
  • Experience designing and implementing communication plans to ensure those affected by projects are informed and updated - Preferred
196

Process Improvement Resume Examples & Samples

  • Review, edit, and standardize Risk Management Framework (RMF), ICD 503 and DA G2 Accreditation documentation, task instructions, process documents, templates, and other documents as directed
  • Analyze trends, develop reports, facilitate communication, and provide feedback on process performance
  • Work as a team member while demonstrating initiative and the ability to perform individual tasks
  • A bachelor's degree in Computer Science or other Engineering or Technical Discipline and two (2) years of professional work experience (Seven (7) years’ total professional experience, appropriate computing environment certification, and IA Workforce System Architecture and Engineer (IASAE) specialty qualified experience in place of a degree) is required
  • Must be knowledgeable with the Security Technical Implementation Guides (STIGs), and all assessment and authorization policies and directives (i.e., DoDI 8510.01) for RMF
  • At least 1 year of experience installing, configuring, administering and operating Tenable Security Center and Nessus Scanner, known as Assured Compliance Assessment Solution (ACAS) in the DoD environment
  • Demonstrated experience with virtualization in a DoD environment
  • Familiarity with the DIACAP program; Familiarity with RMF program
  • Ability to work independently and in a mentorship position
  • Demonstrated oral and verbal communication skills
  • Demonstrated use of Microsoft Office products including Word, PowerPoint, Visio, and Excel
  • Current DoD 8570 IAT level II baseline security certification (i.e. Security+CE)
  • Active TS-SCI Clearance In addition to the minimum qualifications
  • Preferred Qualifications
  • Demonstrated skills and expertise in the following technologies: SQL/XSQL Server Administrator (SA), Microsoft O/S and security, Information Assurance (IA), IP Data Networking and Vulnerability Assessment product engineering and design, IP network vulnerability scanner Tier 3 support, REM 3.X / Retina 5.X and greater, ACAS Security Center 4.X / Nessus 5.X or greater and HP Tenable Nessus products
  • DoD 8570 Fully Compliant with formal Computing Environment certification (i.e. HBSS, ACAS, Microsoft, Linux, etc.)
  • DoD 8570 IAT-III with CISA, GCIH, GCED, CASP or CISSP
  • Solid understanding of Microsoft Linux or Solaris operating systems and networking
  • Knowledge and experience in working with Firewalls
  • Knowledge and experience in working with Intrusion Detection and Prevention Systems (IDPS)
197

Process Improvement & Project Analyst Resume Examples & Samples

  • Facilitates identification, prioritization, selection, and scope of business process improvement initiatives
  • Conducts analysis on various departmental programs with limited data to identify trends, measures process value and performance, identifies and validates root causes; makes recommendations and provides alternatives to management based on business objectives
  • Provides status updates, training, and consulting to stakeholders at all levels of the organization for business process improvement and change/project management disciplines
  • Helps design, organize and facilitate workshops and trainings for business process improvement
  • Plans, directs and coordinates Bank and/or Business project activities and resources to ensure project goals are completed on time and with optimum quality
  • Provides direction, prioritization and conflict resolution in managing project teams to accomplish project objectives
  • Prepares and implements detailed project charter, program and project plans and tracking dashboards including definition of scope, requirements, objectives, resource allocation and task schedules and milestones
  • Generates ideas for process improvement initiatives and participates in control activities that establish, maintain and validate standards for the functional area
  • Prepares and presents both verbally and in written form, conclusions and recommendations concerning complex matters to internal and external stakeholders
  • As a resource provides guidance, training and constructive feedback on the project to all levels of staff within the business unit
  • Independent and critical thinking and decision making abilities as well as have strong written and verbal communication abilities including presentation skills
  • Strong teamwork skills and the ability to build and work collaboratively within and across work teams
  • Strong proficiency in Microsoft Office products
  • Bachelor's degree in Business or equivalent experience
198

Process Improvement Specialist Resume Examples & Samples

  • Formal Business Improvement,Project Management or Business methodology accreditation e.g., Certificationin Quality/Lean Six Sigma (Black Belt qualification) orequivalent
  • Strong professional experience in a Process Improvement role in a relatedfield with proven execution of improvingprocesses, organisational redesign, transformation or similar, in whichanalytical skills were required
  • Working knowledge of processes,services and the supply chain concepts and process mapping and documentationskills coupled with the ability to present up to executive level
  • Excellent skills in using Exceland PowerPoint
  • Sound conceptual, creative, analytical and problemsolving skills and the ability to quickly build solid relationships and influence change within & across various business units of INGDirect
199

F&A Process Improvement Co-op Resume Examples & Samples

  • Actively pursuing a degree in Accounting, Finance, Computer Science, or a related field
  • Knowledge of Oracle/SQL (or other database) programming language
  • Advanced knowledge of Microsoft Office - Access, Excel, Word, PowerPoint
  • Technical aptitude and the ability to learn new systems quickly
  • Sound analysis skills; An understanding of project management fundamentals is preferred
  • Self-motivated, with the ability to manage multiple tasks successfully while meeting deadlines
  • Data Modeling - Beginner
  • SharePoint - Beginner
  • Technical Knowledge of Hardware & Software - Beginner
200

Manager, Process Improvement Resume Examples & Samples

  • Manage multiple finance projects through planning, design, organizing and executing continuous improvement projects from conceptual stage through to implementation
  • Overseeing key steps in the process improvement effort: the collection and analysis of financial and non-financial data, the development of solutions and deployment plans
  • Facilitate various leadership to employee level meetings, discussions and workshops on problems statements, visioning and scope and current state and future state process mapping
  • Recommending fact based improvements which increase efficiency and effectiveness, while understanding and balancing requirements of multiple stakeholders
  • Conduct change management and communication activities including assessing process change impacts and risks to employees and developing a plan to mitigate risks
  • Managing communication and developing communication strategies to key stakeholders
  • Establishing Key Performance Indicators (KPIs) and/or other metrics to describe the improvements and working with process owners to ensure the impact of the change is effectively measured
  • Producing and overseeing the production of documentation to describe and inform stakeholders and the Finance Leadership Team of the improvement status
  • Utilize diverse toolkit of methodologies to gather information and data from staff and stakeholders
  • Coaching business unit analysts and assists them in removing obstacles to successful implementation of the projects
  • Cultivate “smart partner” relationships to help achieve departmental objectives
  • Build trust with colleagues and business partners by demonstrating personal consistency in communications and actions
  • Demonstrate a clear willingness to collaborate and find win-win solutions
  • Prioritizing and managing their own workload with consideration of the workload of team members and key subject matter resources in order to deliver results
  • Assist in the facilitation of process mapping training to various stakeholder across Finance
201

Process Improvement Lead-continuous Improvement Resume Examples & Samples

  • Work closely with Director of Continuous Improvement to deploy Lean Six Sigma across organization and within assigned area of focus
  • Work with department leaders to identify and prioritize improvement opportunities, scope out improvement projects and translate functional goals into Six Sigma strategies/projects with measurable objectives
  • Lead process improvement initiatives with quantifiable results
  • Facilitate Kaizen or quick improvement events that deliver quantifiable results
  • Coach, train, and develop Green Belts, Yellow Belts and Champions in Lean Six Sigma methodology
  • Provide expert guidance to multiple Lean Six Sigma project and Kaizen teams
  • Disseminate process improvement methodologies and toolkits throughout the organization via formal and informal training and community of practice leadership
  • Institutionalize and champion Lean Six Sigma thinking and principles throughout the organization. Advocate and demonstrate the benefits of applying Lean and Six Sigma methodologies to achieving business objectives and financial performance targets
  • Airline or related industry experience
  • 5+ years of direct work experience in IT, with combination of knowledge of the following areas: enterprise architecture and infrastructure deployment; IT service management; security and compliance policy development and technical implementation; design and deployment of technology to user communities; software development and deployment; development operations (DevOps); Agile project methodology
  • 10 years of experience in process improvement methodologies Training and support material design/development experience
  • Advanced degree PMP certified
202

Process Improvement Leader Resume Examples & Samples

  • Development and continuous improvement of the manufacturing process parameters, tooling and systems of their defined area of responsibility
  • Maintain focus on the safety of employees, quality of product and cost of process
  • Preference will be given to candidates with injection molding and assembly experience
  • Bachelor degree in engineering or minimum of 5 years equivalent experience
  • Working knowledge of APQP processes
  • Background in Lean Manufacturing, six sigma and SPC
  • Ability to deal with all levels of an organization, especially shop floor personnel
  • Ability to facilitate and motivate others in a team environment
  • Strong problem solving and ability to develop/communicate solutions/responses
  • Strong interpersonal, communication (verbal & written) and organizational skills
203

Process Improvement Specialist Resume Examples & Samples

  • Must be able to design and develop documents, reports, and presentations using Microsoft Word, Excel, Access, and PowerPoint software
  • Proficient in Microsoft Excel, Word, and Outlook with excellent data management skills
  • Working knowledge of Microsoft Access
  • Working knowledge of Dollar General’s vendor non-compliance system/process is an asset
  • Must have excellent oral and written communication skills
  • Must have a good understanding of supply chain processes as it relates to vendor compliance
  • An understanding of financial and inventory functions that are impacted by receiving problems and returns is a plus
  • Ability to work cross-functionally and independently
  • Excellent analytic, organization and problem-solving skills
  • Self-starter with the ability to independently prioritize and manage multiple tasks and projects with competing priorities and deadlines
  • Excellent interpersonal skills and the ability to present oneself professionally to others
  • Ability to work with a high degree of accuracy with minimal supervision in a high-volume environment
  • Ability to handle confrontational situations in a mature and professional manner
  • A thorough knowledge of the distribution center operations processes is an asset
204

Process Improvement Resume Examples & Samples

  • Manage operational improvement projects related to Specialty Physician Service Center, including
  • Working with Shared Services on data mining, data analytics and staffing models
  • Will have direct "hands on" involvement in the execution of new initiatives and technology to ensure understanding and effective utilization of new procedures and technology on an ongoing basis. Communicate major changes to all affected departments. Meeting with managers and directors of other departments to discuss cross-departmental issues and identify potential solutions. Business SME for IT enhancements including ownership
205

Process Improvement Director Resume Examples & Samples

  • BA/BS degree in a related field
  • 5+ years experience with business intelligence software and report development tools (Preferably SSRS or Crystal)
  • Advanced SQL script writing
  • Experience with data research and analysis
  • ETL tool, database design, and/or data warehouse design a plus
  • 10 + years of process improvement experience with planning, project management, business analysis or any combination of education and experience, which would provide an equivalent background
206

Process Improvement Leader Resume Examples & Samples

  • Manage the process improvement pipeline and identify process improvement opportunities
  • Track efficiency gains from projects and report to management on process improvement activities
  • Set up and lead process improvement activities (such as Kaizen events, problem solving sessions, and process mapping), including planning, execution and follow through
  • Analyze process data to assess process capabilities
  • Promote and facilitate diagnosis of work flow impediments and inefficiencies
  • Create process improvement guidance tools and documentation
  • Conduct formal and informal training of personnel in process improvement approaches
  • Be an active advocate for process improvement
  • 10 years industry experience
  • Previous experience in the use of process improvement tools, including process mapping, visual management, problem solving, and Kaizen events
  • Team coordination experience and strong interpersonal skills, including the ability to collect the viewpoints of others as well as to persuade others to action
  • Self-sufficient, results oriented, enthusiastic, team-oriented, logical & creative thinker, good facilitation skills
  • Reagent product development and/or manufacturing experience in a similar industry
  • Lean / Six Sigma greenbelt experience
  • Able to use technology in daily work as well as to apply statistical models, such as ANOVA, for the assessment of data
207

Process Improvement Leader Resume Examples & Samples

  • Deploy PPI and Lean Manufacturing\Enterprise initiatives within the site
  • Provide leadership in the areas of PPI and Lean by mentoring site teams to deliver results
  • Assist in developing site improvement goals and objectives and coordinate and champion activities to meet or exceed those goals
  • Coordinate the measurement, tracking and reporting of PPI savings impacts for sites
  • Lead periodic site continuous improvement reviews both internally and for regional roll up
  • Partner with site leadership team to drive ownership of CI activities within the site
  • Train site resources in the areas of PPI and lean principles implementation
  • Create contingency plans where needed to ensure achievement of site PPI targets
  • Become the “resident expert” for all Continuous Improvement activities within the site
  • Improve the customer experience regarding quality and reliability by promoting a Root Cause/Countermeasure culture that works to implement robust corrective actions
  • A holistic thinker who can look enterprise-wide to integrate and streamline systems for optimal benefit
  • Passion for driving improvement and leading change in a complex, global environment
  • Proven track record for developing, training, and coaching teams while implementing a driving a Business Systems approach
  • Broad knowledge of multi-functional, multi-site, global organizational processes and financial business methods
  • Proven track record of identifying and delivering year-over-year results using metric-driven problem solving
  • High ethical standards to support a professional business code of conduct
  • Strong interpersonal skills and the ability to connect with and positively influence leadership and all levels of the organization
  • Previous experience with lean leadership
  • Understanding of KPI’s, Operational Excellence, and Toyota Production System (KATA)
  • Lean Expert with over 5+ years’ experience and a ‘hands-on’ track record of implementing successful TPS-based business systems including elements such as
208

Regional Process Improvement & BPO Manager Resume Examples & Samples

  • You will be owning the SSU process and monitoring the efficiency of the process through 2 main KPIs : Conversion rate and Leadtime to live. Also you 'll be owning the performance, cost and quality KPIs of the BPO teams across the region
  • You will be leading coordination calls with local Heads of SSU in order to follow up progress on rolling out process improvement initiatives
  • You will be identifying leads on how to improve these KPIs without impacting negatively other business KPIs (customer NPS for example)
  • You will automate the process
  • You will be gathering specifications for the development team in order to integrate successfully the SSU process into our Seller Center platform
  • You will work with automation and development teams to ensure delivery, testing and accuracy of developments as well as identifying and planning further developments
  • Challenge BPO companies on their KPIs, manage the contractual relation
  • Travel to BPO locations in the 6 ventures throughout South East Asia
  • Performance of the SSU process (KPIs)
  • Generate call presentations
  • Update the management team on weekly progress
  • Gather specifications for SSU integration in Seller Center
  • Automation of the process
  • Contact Center Performance (Productivity, # Sellers live, Seller satisfaction)
  • Contract management, weekly follow up of KPIs with BPOs
  • Develop new ways of optimizing contact effectiveness, cost per call, overall cost of operations
  • Provide support to country team during the outsourcing process
  • Ability to coordinate with remote teams in English
  • Ability to gather functional needs and design specs
  • Ability to coordinate with technical teams
  • Ability to analyze a process's performance
  • Ability to understand seller's expectations and experience
  • Ability to coordinate with outsourcing companies
  • Ability to navigate in an international environment
  • Ability to understand seller behavior and call center agent behavior
  • Masters degree in Computer Science or Business Adminstration with a specialty in Technology management
  • Previous experience in process improvement (1 year)
  • Experience in Contact Center (management level)
  • Experience in data analysis and reporting
  • Basic knowledge of telephonic systems and call distribution models
  • Experience as a BPO manager
  • Experience as a coordinator (Project manager)
  • Experience as a manager
  • Experience in process automation
  • Experience with Zendesk, Asternic
209

Process Improvement Specialist Resume Examples & Samples

  • 25% - Accountability Category #1: Portfolio Leadership, Governance and Control
  • 25 % - Accountability Category #2: Project Execution, Value Realization, and Measurement
  • 25% - Accountability Category #3: Capability and Culture Development (Collaboration)
  • 25% - Accountability Category #4: Business Partnership and Stakeholder Management
  • Process Mindset
  • Continuous Improvement Training – Yellow, Green, Black Belt
  • Bachelor’s degree or higher or 5+ years of Protein Experience
  • Interpersonal skills – the ability to bring numerous groups together to solve complex opportunities
  • Ability to lead through Influencing others
  • Project Delivery Process Experience (PDP)
  • Broad Business perspective/business acumen
  • Operations/Plant experience
210

Re-engineering & Process Improvement Lead Resume Examples & Samples

  • Provide business process improvement consultancy for business stakeholders
  • Provide support to identify productivity opportunities and create annual productivity plans
  • Support a global process leaders and teams to drive execution of identified Reengineering projects across centers, including all work stream projects
  • Assist in coordinating internal project teams in the identification, design and delivery of process improvement initiatives
  • Provide project management support both on own and others project’s needs
  • Identify potential projects, issues, risks, and facilitate remediation
  • Assist in conducting current state assessments by process mapping and develop future state designs for various processes
  • Monitor, track and report the financial impact and execution thru the year for the business stakeholders
  • Partner and collaborate with others to ensure business case/cost benefit analysis is in line with business objectives
  • Provide structure, develop overall plan, ensure delivery against the productivity plan and institute corrective actions as necessary
  • Provide support to execute existing productivity programs and develop/implement any new programs to achieve required targets
  • Provide required deliverable updates, reviews and other required communications
  • Provide progress report to key stakeholders regularly and ensure effective execution and achievement of reengineering productivity targets
  • Perform continuous business process performance measurements to identify current baseline for further process improvement activities
  • Support and uphold Citi Leadership standards and ethics
  • Support and contribute to a positive and collaborative team environment and culture
  • Support cultural process improvement programs, including process improvement training, coaching and development
  • Support and contribute to a “zero operational errors” culture
  • Minimum 7 years of project management experience in process improvement / continuous improvement for a global corporation/organization
  • Education: Bachelor degree in Industrial Engineering, Finance or Business fields preferred (or equivalent experience)
  • Fluent in English and Spanish (Written/Verbal)
  • Process mapping, automation, and streamlining processes experience
  • Strong reporting and analytical skills, including the development and reporting of performance metrics
  • Project Management Certification or Certified Lean Six Sigma Black Belt or similar certification preferred (American Society of Quality is a Plus)
  • Highly proficient in the use of desktop tools and software such as Excel, Outlook, SharePoint, and PowerPoint
  • Strategic thinker with attention to detail
  • Project oversight and decision-making
  • Ability to plan work systematically and practically, without compromising productivity
  • Ability to analyze complex information and evaluate results to choose the best solution to problems
  • Ability to adapt to constant changing needs of the business
  • Ability to own deliverables, related responsibilities and address challenges
  • Valuable qualities: inquisitive mind, great communication skills, a willingness to understand our business and culture
  • Proficiency with MS Office tools (MS Excel, MS Word, MS Power Point, MS Access, MS Visio, Basic SharePoint, Outlook)
211

Director Quality & Process Improvement Resume Examples & Samples

  • Designing, implementing, maintaining, managing and continuously improving the quality management program for the front end and fulfillment pharmacies
  • Working with other Quality, Audit, Compliance or Operations teams as appropriate to identify and share trends related to process, control or quality weakness and address the trends through process or technology improvements
  • Performance management of the Pharmacy Quality Management team
  • Communicate the results of pharmacy quality management activities to relevant Operations and other internal leadership as appropriate
  • Drive standardization of quality processes across the front end and fulfillment pharmacies
  • Participate in client, internal or external audits as necessary
  • Other special projects or duties as necessary
  • College education required (bachelors, masters or professional degree)
  • 8-12 years in PBM or healthcare industry preferred
  • 10-15 years in home delivery operations preferred
  • RPh or PharmD preferred
  • Audit or quality certifications helpful
  • Basic Microsoft office skills a must
  • Understanding of technology tools useful in efficiently gathering, collecting and trending results of work a must
  • Existing knowledge of Express Scripts systems supporting client and patients (i.e., HDS, Compass, FileNet) preferred
  • Skilled in audit and/or quality principles a must
  • Familiar with industry medication safety, error categorization methodologies, and industry trends in quality, client and consultant audit focus
  • Able to manage multiple projects simultaneously
  • Able to think creatively, improve existing processes, and create new processes from conception through implementation
  • Able to share difficult results or messages with tact
  • Previous experience in people leadership, especially experience leading large teams comprised of indirect and direct reports
  • Periodic travel required
212

Coop-process Improvement Resume Examples & Samples

  • Proven ability to speak with and work across all levels of the business
  • Ability to manage multiple tasks within deadlines
  • Knowledge of process improvement methodologies (e.g., Six Sigma, Lean, Kaizen, and Workout tools)
  • Strong PC Skills: Excel, Word, Powerpoint, Outlook, Visio, MSProject
213

Process Improvement Resume Examples & Samples

  • Ability provide exceptional client service and quality outputs through all phases of project and engagement management for multiple clients across a variety of projects
  • Excellent analytical and problem-solving abilities, with a strong financial, operational, or technical background preferred
  • Experience with business process analysis and improvement projects, and/or use of analytical techniques and tools
  • Internal audit experience, with a focus on consultative recommendations to business processes and controls
  • General business knowledge in various functional areas (e.g., finance, HR, payroll, registrar, bursar, grants/program management, IT) and/or the not-for-profit/higher education sector; note: although not-for-profit/higher education experience is preferred, individuals with backgrounds in other industries but with an interest in NFP/HE are encouraged to apply as well
  • Ability to engage successfully and simultaneously on a variety of projects, including business process reengineering, operational assessments, internal audit, and enhancements to financial/operational controls
  • Practical exposure to the application of information technology to address business issues is a plus (e.g., IT assessments and strategy, project management, as well as system evaluations); exposure to not-for-profit and higher education systems would be of particular advantage
  • Interest in assisting with business development activities
  • · Other duties as assigned
  • Bachelor's degree in Accounting, Finance, or related field. A MBA or advanced degree from a quality business school a plus
  • 3+ years of consulting experience or 5+ years of relevant industry experience
  • Internal Audit experience
  • Outstanding written and oral communication skills
  • MBA or advanced degree from a quality business school a plus
  • Driven and self-motivated, but with a sense of humor and a balanced perspective
  • Flexibility in schedule and the ability to travel, if needed
214

Process Improvement Leader Resume Examples & Samples

  • Conducting E2E process diagnosis to identify improvement opportunities
  • Lean Business partner for Line and Senior Management. Providing guidance and support to ensure effective and robust processes that deliver On-time, On Quality, On-Cost improvements for Client projects and services
  • Project managing the lean six sigma improvement projects using DMAIC methodology. This should include identifying the problem, defining the project objectives, managing project delivery and validating and reporting benefits
  • Coaching and mentoring of improvement project teams
  • Delivering training to Green Belts and Yellow belts as required – ensuring knowledge transfer
  • Ensure effective stakeholder management to deliver and maintain effective improvement project sponsorship
  • Acting as a change agent – build and deliver the change management strategy to ensure support and buy-in for improvement projects
  • Supports the work environment with good morale and a strong work ethic
215

Manager, Continuous Process Improvement Resume Examples & Samples

  • Identify, justify and implement cost efficiencies and quality improvement activities through the use of new and/or enhanced technologies, automation and Lean practices
  • Provide strategic support to new and ongoing projects associated with: organization effectiveness, core capabilities development and process improvement
  • Maintain and review CTS scorecard on a periodic basis
  • Ensure adherence to key performance indicators/SLAs; Perform corrective action planning and develop performance improvement plans where performance does not meet benchmarks
  • Assist with building resource deployment/staffing strategy for CTS US organization
  • Ensure regular availability of resources for deployment in existing and upcoming talent/business needs
  • Act in a consultative and project management role to COE and leadership to define and implement program delivery
  • Provide project management support
  • Lead continuous improvement initiatives in both new and existing processes
  • Lead cross-functional process improvement DMAIC (Define, Measure, Analyze, Improve, Control) projects and rapid improvement events (Kaizen), including identifying and managing resources, selection of and training on Lean and/or Six Sigma, process mapping, documentation and rollout of improved processes
  • Lead efforts to assess the needs and satisfaction of customers; Assume accountability for monitoring quality and ensuring continuity of successful services to customers
  • Lead the teams that will manage the communications templates and technology enabled solutions for all processes of CTS
  • Ensure standardized communication across CTS to ensure consistency in information flow
  • Reinforce global and standardized policies, processes, and technology for service delivery to increase operational effectiveness and efficiency
  • Develop others, improving their skills/capabilities; support the diverse contributions of others; engage others
  • Regularly provides project management or team leadership to a group of employees, but does not have formal supervisory responsibility. Leading and directing is restricted to monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of the same duties being led
  • Master’s degree in business, HR or related areas (preferred)
  • Certifications in Kaizen, Enterprise Lean, Six Sigma or related Process Improvement (preferred)
  • PMP Certification (preferred)
  • 7+ years of experience, preferably in a Shared Services or related organization
  • 7+ years of experience in Project Management/Program Management
  • 7+ years or more experience in Enterprise Lean, Six Sigma, TWI, Policy Deployment, Value Stream Mapping and advanced statistical techniques and quality tools (preferred)
  • Led or participated in change/continuous improvement initiatives
  • Demonstrate ability to develop and implement high level strategy, working in close collaboration with strategic partners to drive transformational change and service improvement
  • Must have experience with Quality System implementation in an organization
  • Excellent communication and project facilitation skills
  • Knowledge and experience in HR process and shared services environment desired
  • Must have demonstrated progressive growth and increased accountability over time
  • Excellent people management and leadership skills
  • Experience in working with senior leaders to determine organizational needs
  • A sense of urgency and results oriented
  • Ability to handle multiple assignments and maintains consistent service levels
  • Aims to achieve high standards and adapt to change in order to reach the expectations
216

Process Improvement Specialist Resume Examples & Samples

  • Exceptional problem solving and organizational skills. Ability to plan for, adjust to and deliver on demanding deadlines
  • Demonstrates ability to manage multiple priorities and make decisions independently
  • Listens to feedback without defensiveness and leverages it for own communication effectiveness
  • Makes progress in an atmosphere of changing priorities and ambiguity
  • Project Management:Ability to drive the discovery phase of an idea and/or project (i.e., intake of information, requirements, etc.)
  • Demonstrates ability to work independently in concert with accepting difference of opinions/conflict resolution. Experience in gaining alignment with cross-functional teams
217

Process Improvement Resume Examples & Samples

  • Outstanding personnel management, oversight, and guidance that allow our project teams and people to grow and succeed; lead, manage, direct, and monitor client service teams on multiple engagements
  • Experience leading and assisting with business development activities in order to play a key role in future business generation and continued development of the client base
  • Established relationships within the not-for-profit and higher education sector, as well as a demonstrated ability to maintain relationships and cross-sell services into the industry
  • Ability to handle day-to-day practice and client administrative matters (e.g., billing, budget to actuals, client acceptance, engagement letter preparation, performance reviews, etc.)
  • 5-10 years of consulting experience or 5-7 years of relevant industry experience
218

Process Improvement & RPA Senior Manager Resume Examples & Samples

  • Initiate contacts with potential new customers, in different industries
  • Promote Accenture Operations towards the account teams
  • Develop and articulate automation proof of concept for clients including strategy, scope, staffing, engagement setup and execution
  • Manage a team to ensure that deliverables are met with quality and in a timely fashion
  • Engage with senior level stakeholders effectively in a dialogue
  • Develop new methodologies and assets to support Operational projects
  • Work with deal teams to provide subject matter expertise and industry / offering insights for important client proposals and RFPs
  • A minimum of 6 years of experience in one of the following areas: HR, Finance/Accounting, Supply Chain, Marketing or Procurement
  • A minimum of 6 years of experience in process improvement, process change, and/or six sigma project experience
  • A minimum of 2 years of experience with Solution Planning/Deal Shaping
  • Six Sigma Certification (Green or Blackbelt)
  • A minimum of 2 years of experience with designing and/or implementing Robotics Process Automation (RPA) solutions
  • Experience with process design / re-design
  • Process documentation and/or process training experience
  • Excellent leadership and management skills
219

Process Improvement Specialist Resume Examples & Samples

  • Create, develop and manage a project to completion; incorporate innovative and creative solutions to develop system enhancements or implement new systems, always working to increase efficiencies, eliminate or reduce the risk of error and reduce cost. Collaboratively working on improvements or projects with internal departments as well as with customers
  • Participate in system testing routines and implementation of changes
  • Assist with monitoring the ADS systems throughout the day to ensure processes are running correctly; troubleshoot issues and determine method of resolution and get other departments involved as needed
  • Assist with the development of new standard operating procedures for new process and the updating of existing standard operating procedures as process changes take place
  • Assist the ADS team with questions or problems regarding the ADS systems or processing flow. Troubleshoot issues and collaborate with IT and other departments as needed to work toward timely resolution
  • Assist in the development of training materials and conducting of training sessions as systems are updated or new systems are implemented; assist in other departmental training as needed
  • Monitor and prepare assigned reports as needed and provide information to departmental management and/or other necessary individuals
  • Demonstrate the Company’s Core and Growth Values in the performance of all job functions
  • Maintain reliable attendance
  • Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup
  • Complete other assignments and special projects as requested
  • 2 years’ experience in a process improvement, transportation or related area, Required
  • Ability to learn geographic time and distance
  • DOT hours of service regulations
  • Proficiency in company systems and applications
  • Understanding of system integration of the various computer systems within the organization
  • Working knowledge of Continuous Improvement tools
  • Interpret statistics through charting and standard deviation
  • Ability to think systematically
  • Document management systems
  • Works well independently as well as in a team environment
  • Maintain confidentiality
  • Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
  • Perform under strong demands in a fast-paced environment
  • Proficient computer skills, including experience with Microsoft Office Suite, internet
  • Display empathy, understanding and patience with employees and external customers
  • Occasional domestic travel
  • Flexible and willing to work extended hours when necessary
  • Must work extended hours during testing promotes and critical incidents
220

IT Systems & Process Improvement Lead Resume Examples & Samples

  • Drives the continual improvement of the processes by soliciting feedback from all areas and levels of technology
  • Provides support and guidance to technology service lines as they implement service management policies
  • Administer and manage our Service Now implementation
  • Coordinates the activities of all technology staff as new processes are implemented, or existing processes are changed
  • Provides leadership in the resolution of issues that arise during support of production technology systems
  • Provides deep knowledge and expertise in one or more ITIL Service Operations process frameworks
  • Understands advanced concepts and navigates the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate to complex in nature which may span multiple ITSM Processes
  • Manages and drives Continual Service Improvement across one or more ITSM Processes
  • Responsible for the development and execution of the ITSM Process and integration across processes
  • Responsible for the effectiveness of the process
  • Drives the day to day activities to ensure the accuracy and maintenance of the ITSM Process
  • Leads the appropriate ITSM process boards and committees
  • Facilitate requirements gathering discussions with stakeholders. Interact with both technical resources and customers to identify and document business requirements
  • Transform business requirements into process specifications
  • Facilitate user training
  • Accountable for the creation of cohesive technology service management policies, which effectively meet the reporting and measurement needs of the business and complement all areas of technology production operations
  • Establishes and maintains strong working relationships with all technology teams
  • Establish strong working relationships with the technology executive management
  • Manages the development and delivery of Executive Level communications relevant to the ITSM process, process performance, process maturity or technology aligned to strategic objectives and business needs
  • Manages the communication, marketing, and training for one or more ITSM Processes
  • College degree, specialized training, or equivalent work experience
  • ITIL v3 Foundations Certification
  • Service Now
  • Deep knowledge of ITIL Incident Management, Problem Management, Request Fulfillment, Change Management and IT Service Desk processes and functions
  • ITIL Intermediate or Expert Capability Certificate in IT Operations preferred
  • Knowledge of project management methodologies and tools
  • Understanding of development life cycles
  • Strong presentation abilities
  • Sound internal consulting skills and executive presence
  • Documented interest in process management and continuous improvement
  • Passionate in developing and implementing best practices, creative solutions to workflow issues impacting the services and the business
  • Business Applications: ServiceNow administration experience, and familiarity with Rally
  • Standards & Methodology: ITIL
  • Office Automation: Word, Excel, Outlook, PowerPoint, Visio, Sharepoint
  • Planning & Design: Microsoft Project, Visio, Innotas
  • Process analysis, design, and implementation: 3 to 5 years relevant experience
221

Process Improvement Leader Resume Examples & Samples

  • Responsible for supporting the implementation of SPS and Manufacturing Basics at the plant level
  • Be the first resource for plant associates and pillar teams for SPS related concerns
  • Sets basic principles and targets for SPS in the plant – particularly after lessons learned on the model machine, with annual review
  • Review and request support form division practitioner & divisional leadership team, when appropriate
  • Train, coach and educate plant level associates on improving zero based losses and using key performance indicators such as manufacturing OEE (Overall Equipment Effectiveness), product quality, waste reduction, process performance, safety, and operating costs
  • Function as a member of the plant steering team ensuring team is on track and meeting all KPIs
  • Liaison to SPS Practitioner to create agendas specific to where the plant needs additional support
  • Ensure appropriate personnel understand, and take actions based on metrics and tracking systems are updated
  • Utilize Continuous Improvement (CI) methodologies to drive a culture of learning, a dedication to ongoing improvement, and a focus on sustainable results
  • Ensure that pillar teams are working together and not in silos
  • Make sure losses are clearly established and calculated correctly each reporting period. Should understand the make-up of every loss and the drivers behind each
  • Responsible for sending requested charts into SPS Practitioner every reporting period
  • Should understand all pillars thoroughly in order to give guidance and support as needed. Assist in selecting pillar owners and their teams
  • Maintain continuous communication with the Plant Manager and Regional Manager on the progress of SPS activities. Should be able to recognize the gaps and communicate this information as well
  • Ensure compliance with all OSHA regulations, division standards, and plant specific safety procedures
  • Manage all aspects of the plant safety program including the Safety Pillar Team and oversight of Safety Sub-Pillars while achieving respective team objectives
  • Lead the safety hot spot process utilizing R3 analysis and plant safety data to minimize safety hazards and strengthen administrative and engineering controls
  • 4 year degree required
  • Skill at building harmonious and sympathetic relationships with others
  • Skill at conveying trust in others as well as causing them to feel that one can also be trusted
  • Establishing trustful connections with others
  • Manufacturing leadership, engineering, continuous improvement experience (TPM, Lean, Six Sigma, etc.)
  • Strong technical aptitude and the ability to grasp a general knowledge of division specific manufacturing disciplines, financials, and technologies, across the region of support
  • Good organization and team management skills to help pillar teams
222

Process Improvement Team Lead Resume Examples & Samples

  • Identifying and optimising large efficiency gains across all business processes within Customer Care by reinventing processes which improve the customer experience and support the Customer Care Operation’s KPIs
  • Define new processes related to new propositions, innovation and changes within the business and Transformation department – ensuring that these are scalable, sustainable and support the department in being efficient while maintaining a positive customer experience
  • Work with customer feedback, advisor feedback and MI to proactively identify opportunities for improvement to drive Customer Satisfaction, productivity and FCR improvements and protecting the business from risk
  • Working with multiple stakeholders from Customer Care, the wider business and on occasion, external partners to challenge failures in cross functional processes – bringing solutions whilst working collaboratively to drive and own improvements
  • Demonstrate the value of changes to process through the use of robust data and feedback – this can include but is not limited to savings in handle times, increases in FCR, positive NPS and customer satisfaction scores
  • Working with the Process and Engagement Team to ensure they understand any changes in order for them to successfully communicate them out across the department and maintain the process library
  • Understanding what activity is being undertaken across ASOS and within Customer Care that impacts how we serve our customers and meet SLAs and KPIs
  • Building relationships with those you identify as being your customers and suppliers and ensuring that your requirements are clear to them and theirs’ to you
  • You'll represent your area as well of those of your colleagues in Customer Care as appropriate in meetings with other teams across ASOS honestly communicating our performance and plans and providing Customer Care input when requested
  • As an influencer in Customer Care you'll also be responsible for working collaboratively to ensure that all areas of customer care are working effectively, supporting colleagues where necessary
  • Representing Customer Care on projects and initiatives ensuring the historical insight is provided to help shape any plans and that our lead times to support are understood and factored into the overall plans
  • Setting clear objectives and ensuring appropriate levels of engagement, feedback and development to continuously improve individual’s contribution within the context of their existing job role
  • Conduct and document effective monthly and annual performance reviews with your team
  • Carry out return to work interviews after sickness absence
  • Conduct first stage disciplinary meetings with People Team (HR) support as necessary but focus on regular quality intervention to minimise the need
  • Facilitate regular meetings with your team to ensure that they’re aware of Department and business priorities
  • Monitor and sign off overtime worked by your team
  • Act as an escalation point for your team on unresolved issues and flag business and potentially contentious issues to senior management
  • You'll be an expert on our current customer support models (self-serve and contact centre) and understand the capability of those models and our current systems to enable you to provide valuable input into projects and initiatives
  • Experience in large scale process improvement and optimisation
  • Experience working as part of a cross functional team on business change
  • Experience of introducing new activity into Customer Care
  • The ability to multi-task and flex your approach depending on business priorities
  • Analysing data and making findings available and meaningful
  • Flexible approach to cope with a fast-changing environment
223

Vave Process Improvement Lead Resume Examples & Samples

  • Conduct pre-analysis on potential VAVE events. (5%)
  • Coordinate/schedule and facilitate VAVE events at Lennox manufacturing facilities or Supplier manufacturing sites with local Supply Chain Leadership, Strategic Sourcing Managers, Engineering, Local Operations, Quality, and Sales and Marketing to identify cost out opportunities in either materials or processes. This will include, but is not limited to, internal VAVE events, Supplier Walk-thru events, and Competitive Teardown events. (40%)
  • Facilitate meeting(s) or teardown events to effectively capture cost reduction savings opportunities or process improvements and analyzes the impact to the businesses. (20%)
  • Ensure strong cross functional engagement and facilitate team accountability. (5%)
  • Collaborate with BU in establishing material cost reduction savings analysis and ensure financial review as well as assisting with establishing initial schedules for project implementation. (10%)
  • Demonstrate utilization of continuous improvement process (metrics, root cause analysis, risk assessment/mitigation, etc.) to drive positive performance trends for both internal and external teams.(10%)
  • Track material cost reduction status of all assigned projects for progress, schedule and performance. (5%)
  • Prepare monthly summary report as required by management and program management. (5%)
  • Facilitate product related standardization ideas to global standards as applicable. (as required)
  • Acts as interim program manager (as required) for projects which require strong cross functional engagements until resources are assigned.(as required)
  • Good understanding of VAVE principles and methodology and has passion for reducing costs thru continuous improvement
  • Ability to influence and drive various Lennox business functions for action (ex: marketing, engineering, program management, demand-planning, sourcing and local purchasing, Lennox Asia Sourcing and Engineering Center, Lennox India Technology Center, and Lennox business unit executives)
  • 5 yrs. of experience working knowledge of material cost reductions & continuous improvement
  • Analytical rigor with complex sets of data
  • Ability/willingness to travel up to 50-60% of the time domestically and internationally
224

System Director, Process Improvement Resume Examples & Samples

  • Master's degree in Engineering (typically Industrial or Process) with a working knowledge of health care processes and structures
  • Some healthcare terminology and experience is a plus
  • Master's level Knowledge in Lean Six Sigma Methodologies
  • Demonstrated ability to conduct and interpret quantitative and qualitative analyses and working with a variety of databases and IT systems
  • Effective Leadership, project management and consulting skills
  • Minimum 10 years' experience in Engineering with organizational and process development experience
  • Managed Lean Six Sigma projects
  • Managed and coordinated Kaizen events
225

Process Improvement Specialist Resume Examples & Samples

  • Continuously collaborate, communicate and advice task lead when projects have a probability of getting out of schedule parameters in order to correct it before it affects cycle and budget
  • Liaison between AJW-146 & the Program Management Office (PMO)
  • Support Project leads with SLEP 3 project schedules and WBS (work breakdown structures) reports to be provided to the PMO
  • Responsible for maintaining all project schedules up to date in MS Project
  • Support and collaborate with F&E program analyst to produce monthly reports updating status, schedules and funding that will be shared with the PMO
  • Assist project leads with administrative tasks related to the ASR-9 PMO including status briefings and PMO deliverables
  • Compiles and tracks data for special studies, audits and other investigations to support that can affect project schedules PMO
  • Partially writes and supports the overall development of and/or provides quality reviews of task materials
  • Assist in the preparation of organization-wide plans and models supporting project schedules
  • Distribute budget using work breakdown structure, (WBS) to define the scope, estimate costs and organize Gantt schedules
226

NSC Process Improvement Mgr Resume Examples & Samples

  • REQUIRED: Minimum of 5 years of experience in finance, accounting, project management or process improvement initiatives or related field
  • REQUIRED: Minimum of 2 years of management experience
  • REQUIRED: Extensive strategic and analytical skills/experience, including demonstrated success working cross-functionally on complex business and operating issues
  • PREEFERRED: Experience operating in a Shared Services environment supporting a geographically disbursed operation leveraging applicable technology and Continuous Improvement methodologies
  • PREFERRED: Strong analytical skills and demonstrated experience with implementing internal controls in a large business organization, including operating within a Sarbanes Oxley (SOx) compliant environment
  • Demonstrated ability to foster a culture of continuous improvement; identifying and leveraging key performance metrics to assist in improved operations
  • Strong written and verbal communication skills with demonstrated ability to effectively communicate to all levels of an organization, so as to provide clear and concise communications with Executives, Field and Corporate Leadership and Operations, employees, external vendors and internal customers
  • Must possess exceptional organizational and multitasking skills. Demonstrated ability to manage projects and teams to meet competing deadlines
  • Strong attention to detail and ability to present solutions/recommendations
  • Strong analytical skills enabled by strong technical, Excel, Word, Access and PowerPoint skills – with a demonstrated ability to learn multiple systems
  • Ability to communicate and negotiate with internal clients and external customers and vendors
227

Process Improvement Co-op Resume Examples & Samples

  • Learns and understands how company systems and databases connect
  • Facilitates updating systems and databases with real-time and accurate information
  • Facilitates scheduling of meetings as required
  • Supports all departments with improvement tasks as assigned
  • Strong MS Office skills preferred including Office, Visio, Excel, Word, and Access
  • Ability to produce quality work
  • Ability to work with moderate direction and supervision
  • Working towards Bachelor’s degree or higher in Business, Business Analytics, Data Science, or Statistics
  • Understanding of general business practices
  • Basic knowledge of data analysis and statistics
  • Basic knowledge of accepted process improvement / lean methodologies is a plus
  • Basic knowledge of Excel Macros and VBA experience is a plus
  • Knowledge of SAS JMP or R language is a plus
228

VP, Process Improvement Resume Examples & Samples

  • Lead the establishment and implementation of continuous process improvement programs, systems and processes to be used throughout the organization which create functional and organization-wide synergies and are in alignment with company strategy
  • Identify, provide ROI analysis, track, measure and develop automated solutions that will reduce administrative tasks and make management more efficient
  • Work with corporate IT resources to ensure development of systems and tools comply with the Alorica standards and do not negatively affect other systems
  • Responsible for the implementation and delivery of process improvement methodologies and system tools throughout the organization
  • Responsible for design, coding, and testing of apps and systems that are developed
  • Responsible for documentation of business process improvements which can be justified through metrics and reporting
  • Perform proactive and reactive problem analysis and resolution
  • Communicate and implement changes in processes or procedures to relevant internal and external stakeholders
  • Ensure all impacted areas adapt to new processes which address changing business and regulatory requirements
  • Knowledge, understanding, and compliance with Alorica policies and procedures
  • Bachelor’s Degree or equivalent in relevant work experience
  • 10 years of related process improvement/management experience required
  • Experience leading change across multiple business functions
  • Knowledge and understanding of collections/outsourcing industry best practices, globally
  • Proven ability to research and analyze various types of information and make recommendations to effectively resolve problems or issues
  • Strong team management, organizational, analytical, and project management skills
  • Technical skills and appropriate certifications that prove the ability to develop technical and automated solutions
  • Ability to understand systems, applications, and technical platforms
  • Ability to manage multiple priorities across varying functions
  • Ability to work in a team fostered environment
229

Process Improvement Specialist Resume Examples & Samples

  • Identify pro-actively the Customer Service improvement focus areas and raise it to the Lead Project Operations Expert and all other CSC team leaders
  • Present ideas, thoughts, and projects to the CSC team to get support on projects and serve as a recognized expert for process focus areas
  • Improve systems and processes to support the Customer Service Teams and meet the needs of customer service implementation and associated training for process change where required
  • Establish common Customer Service processes
  • Become a supporter of existing Customer Service tools
  • Bachelor's degree from an accredited university or college
  • Knowledge of Order-to-Remittance (OTR)
  • Experience in SAP and Saleasforce.com usage
  • Change agent with credibility and influence in the organization
  • Ability to perform in a team environment, strong interpersonal skills
  • Positive attitude and confidence in working with stakeholders, self-motivated individual who can work in a fast paced environment
  • Excellent oral and written communication skills, fluency in English
  • Detail oriented with superior organizational skills
  • Some experience at Commercial Services roles
230

GM Process Improvement Resume Examples & Samples

  • Oversee new products/systems roll-outs
  • Facilitate Kaizen activity
  • Ensure DMAIC process
  • Utilize appropriate Lean Sigma tools, including value stream & process mapping
  • Train and oversee 8D problem-solving within the organization
231

Process Improvement Specialist Resume Examples & Samples

  • Facilitate pricing project and responsible for pricing data management and analysis: Price master file maintains in system including list price. Analysis and report changes in discount rate trend. Maintain record for coding status
  • Lead VIP: Lead value improvement program which include build value improvement training, promotion activity, reward and recognition, leadership reporting and etc. Coordinate VIP system update and track the projects’ progress, own project saving target. Build the KPI, problem & project system loop which include control tower setting, black hole and PKP(Problem solving, Kaizen, Project) mechanism
  • Identifies operations initiatives: Works with operations team to identify and prioritize strategic initiatives that support profitable and sustainable growth
  • Manages projects: Develops project plans outlining work plans, timelines, roles and resources; Identifies and leads cross-functional project team comprised of project managers, functional experts and local country managers; Manages team progress to ensure achievement of all milestones and deliverables; Provides updates to senior management and all stakeholders of progress through frequent communications of findings at regular intervals via reports and meetings
  • Develops recommendations: Develops and delivers project recommendations to management and all stakeholders; Presents changes in business strategy including, processes and organization; Develops implementation strategy
  • Manages implementation of projects: Develops implementation plan outlining work plans, timelines, roles and resources; Identifies and leads implementation team including local country representatives; Works with local country and functional team members to ensure that all supporting infrastructure including program guidelines, processes, training programs, organizational structure and new roles are developed and communicated
232

Process Improvement Partner, SDC Resume Examples & Samples

  • Identify process and system improvement opportunities - process standardization, automation and resource transfer of existing processes to SDC
  • Scope and Lead prioritized improvement opportunities to successful adoption
  • Maintain an aligned overview of existing projects, through close collaboration with colleagues across the Vestas organization
  • Define clear business requirements for IT colleagues to translate into system solutions
  • Team leadership for small team of process administrative colleagues
  • Experience leading change implementations, with multiple global stakeholder groups
  • Excellent communication skills in English, written and verbal
  • Is able to communicate in a confident and concise manner
  • Is willing to work on local time to assist global colleagues where needed
  • Works calmly under pressure, with a solution-driven mindset
233

AVP, Process Improvement Resume Examples & Samples

  • Strategic Consultation – Advice, consultation and assessment of continuous improvement ideas and initiatives including objectives, risks, outcome alignment, costs and benefits
  • Stakeholder Engagement – key liaison role between branches and corporate office to identify and develop
  • Leverage business relationship management skills to understand and anticipate the needs of client partners across CWB Group
  • Drive strong stakeholder engagement in business planning and implementation of programs/projects
  • Ensure projects and major initiatives are analyzed in terms of external customer impact with a view to enhancing customer experience wherever feasible
  • Proactively communicate with the business units and departments on many levels to obtain the necessary understanding of the business problem/challenge
  • Work collaboratively with technical, management and customer teams, to bring together questions, information and possible paths forward in a manner that is understood and actionable by all stakeholders
  • Apply knowledge of business processes to assist business units in analyzing ideas and initiatives and providing advice and assistance in organizational design and strategic and business planning
  • Work with the Sr. AVP Customer and Process Excellence to drive effective budgeting, forecasting and reporting for process improvement initiatives to ensure they meet strategic and financial plans, goals and expectations
  • Provide business unit budget and expense management to areas of assigned responsibility
  • Provide leadership to facilitate branch support on operational processes and functions that require a coordinated approach and support
  • Bring together human and other resources to achieve the objectives of Business Optimization
  • Reinforce the discipline of process improvement and provide the processes, structures, and tools for individual projects and initiatives across the organization
  • Provide strong leadership advice and coaching to employees to ensure best-practice execution of the CWB approach for process improvement
  • Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel
  • Make decisions guided by common sense and sound business judgement
  • Prepare and regularly review annual goals and career development plan with manager/supervisor
  • Promote cooperation and commitment within the CWB Group towards the attainment of common goals enabling productive group interactions
  • Minimum of 10 years diversified experience in the financial industry, in the area of operations, and business improvement
  • Minimum of 7 years of management and leadership experience
  • Experience driving or participating in large change and transformation efforts, business optimization initiatives, assessments and reviews or other large-scale enterprise projects
  • Experience developing and driving business plans or providing strategic advice to senior organization officials
  • Workshop, facilitation or training experience is required
234

Manager, Process Improvement Resume Examples & Samples

  • As a member of Projects & Process Improvement, you will work collaboratively with the business to
  • Develop strategies and recommendations related to business benefits/costs, implementation and training plans
  • Knowledge of Agile practices and the Bank’s PMO methodologies, lifecycle stages and tracking techniques,
  • Knowledge of Bank policies, procedures, operational processes and the Bank's production and legacy systems,
  • Expert knowledge of MS Excel, PowerPoint, Word, Project and Visio,
  • Working knowledge of Agile practices, Software Development Life Cycle, Programming/Development and Database tools,
  • Working knowledge of related regulatory requirements including The Bank Act, AML/ATF, FATCA, CRTC regulations (including DNC), CASL, CDIC, Compliance Control & Operational Risk Self-Assessments and relevant Privacy legislation,
  • Working knowledge of the roles and responsibilities of other Bank service and support functions covering the omni-channel customer experience
235

Director Quality & Process Improvement Resume Examples & Samples

  • Organize and lead the Quality and Safety Committee and will report to the Board of Directors on quality and safety issues regularly
  • Responsible for organizing and posting of the UDS report annually
  • Will lead multiple large scale efforts within Marillac Clinic such as PCMH, population management, etc
  • Acts as a resource in teaching and applying tools for performance improvement and data collection and analysis to all Marillac departments, as per the Annual QI Plan
  • Work closely with the Development Department to provide relevant data, goals and benchmarks for grant submissions and reporting, in a timely fashion
  • Will oversee the provider privileging process
  • Familiarity with concepts of Lean Six Sigma
  • Certified Professional in Healthcare Quality (CPHQ) or equivalent
  • Certified Professional in Healthcare Risk management (CPHRM) or equivalent
  • Experience in leading QI efforts as part of an application to NCQA for Patient-Centered Medical Home recognition
  • Previous experience within an FQHC (Federally Qualified Health Center)
236

Black Belt-process Improvement Engr Resume Examples & Samples

  • Organize projects into manageable activities and milestones for team members, with clear problem/objective statements, and document on project charters
  • Stay focused on priorities, driving projects to completion while hurdling roadblocks or addressing/escalating the impassible ones
  • Provide management with scheduled project status updates, solicit feedback, and resolve barriers to achieving success
  • Train other Black Belts in Lean and Six Sigma methodologies
  • Foster a culture of continuous improvement in the organization
  • Strong Project Management skills and demonstrated experience in industry or during academic studies
  • Advanced proficiency with MS Office, specifically Excel
  • Project Manager skills, including scoping, team building, execution, schedule/cost management, testing/piloting and
237

Industrial Engineer With Process Improvement Exp Resume Examples & Samples

  • The Process Engineer identifies and implements efficiency, quality and/or cost improvements on existing processes. Responsible for managing changes in existing Regulatory processes including project handling, sample handling and label creation and approval
  • Assess processes, take measurements, interpret data and recommend improvements
  • Changes also include updating process related documentation including SOP’s, work instructions and guides
  • Assesses customer needs and satisfaction on regular basis and adjusts services accordingly. Initiate, drive and manage the implementation of projects based on best practices / Industry Standards following a continuous improvement approach
  • Ability to work in cross-functional teams with focus on deliverables, timelines, and meeting customer expectations and requirements
  • Makes independent decisions within defined area of responsibility
238

Process Improvement Specialist Resume Examples & Samples

  • Bachelors degree with technical, business, or management discipline, or equivalent work experience
  • 3+ years of process development and business improvement experience, combination of regulatory/compliance experience, performance management, and field operations experience
  • Process analysis skills (e.g. process mapping)
  • Leadership experience over complex programs or projects
  • Working knowledge of Microsoft Excel and Microsoft Access software applications
  • Facilitation and presentation skills (e.g. Word, Power Point, and Cognos)
  • Written and verbal communication skills, as well as excellent organizational, time management and follow-through skills
  • Develop and implement Pipeline Safety Management System (API RP1173) elements across all NiSource companies
  • Establishes a centralized and comprehensive approach to measuring and monitoring conformance with pipeline safety requirements to maximize public safety and mitigate risks associated with pipeline activities
  • Identifying safety and operational risks, developing and documenting processes, developing and measuring operational controls, establishing and executing quality assurance test plans
  • Facilitate investigations into process deficiencies and incidents encountered during pipeline installation, operations, and maintenance including the completion of investigation summaries
  • Oversee the development and review of corrective and preventative action plans which includes maintaining systemic tracking and monitoring
  • Collaborate to Measure the effectiveness of pipeline safety risk management and benchmark key metrics
  • Driving continuous improvement PSMS related projects
  • Provide centralized support and serve as technical advisor to individual operating company personnel responsible for program execution
  • Satisfy current and changing regulatory and compliance requirements through continuous program review and revision recommendations
  • Establish and maintain internal communications strategy to inform stakeholders of program requirements and sharing of best practices
  • Promote common standards, practices and tools to track, maintain and assure compliance activities in pipeline safety management system
  • Represent NiSource program requirements to internal stakeholders in an advisory role, to external agencies in support of program development, audits, and among peer industry groups
239

Process Improvement Technician Resume Examples & Samples

  • Champion for continuous improvement of systems
  • Conduct audits, as needed, to assess the condition of the system and compile audit findings
  • Develop, review, and revise written Quality Assurance Department procedures and work instructions
  • Help manage the coordination, implementation, and standardization of manufacturing process improvement
  • Communicate quality issues, decisions, and corrective actions
  • Create and manage production spoilage files with database software
  • Provide technical support to other departments, as needed
  • Prepare quality reports, as requested by management
  • Understand and comply with quality systems regulations, ISO standards, and all federal, state, and local regulations
  • One (1) year of experience in the fields to quality assurance, quality control, inspection, or manufacturing
  • Associate’s Degree in related technical field
  • Six Sigma Certification, Lean Manufacturing Knowledge, or TQM experience
  • Knowledge of Statistical Process Control, Root Cause Analysis, and Continuous Improvement techniques
  • Ability to distinguish colors in order to recognize printing errors
  • Experience with Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
  • Ability to respond to continually changing priorities and coordinate multiple projects
  • Perform a variety of tasks throughout the day in a fast-paced work environment
  • Interact in a professional and courteous manner with all plant employees
  • Ability to work in a collaborative team environment toward a common goal
  • Reacts to change productively and handles other tasks as assigned
  • A service-oriented individual with a high energy, positive and friendly demeanor
240

Process Improvement Specialist Resume Examples & Samples

  • Constructs process flow diagrams that illustrate the various business process activities and their interrelationship
  • Analyzes/evaluates existing business processes and identifies process efficiency and effectiveness improvement opportunities such as bottlenecks, business risks, duplicate activities, compliance to internal control requirements (when applicable), and supports process improvement activities
  • Analyzes/evaluates existing business processes and linkages and identifies missing documented processes and leads the team to document, improve and/or implement these newly identified processes that can be implemented globally
  • Participates in and may lead change management activities associated with process improvement. Engages leadership and other departments to obtain support and buy-in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
  • Defines, develops, and evaluates performance metrics to establish process success. Works with multiple departments, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success. Reviews data post- implementation to measure success; participates in defining standards of improvement success
  • Conducts business process training
  • Researches best practices and prepares recommendation on appropriate solutions where applicable
  • Supports ERP improvements as a project member
  • Works with the Quality Management resources to ensure business processes fall within the ISO guidelines
  • Helps develop, as requested, the work station audit process
  • Experience in using Oracle
  • Experience in mapping business processes and using applicable software to document both processes and procedures
  • Excellent knowledge of Microsoft Office, including Excel, Work, Visio and Power Point
241

Process Improvement Leader Resume Examples & Samples

  • Support process improvements, process redesign, best practice sharing, and standardization across HR Services in Latin America and other global service centers using Lean principles
  • Identify opportunities for improvement and best practice sharing while supporting learning and execution of optimal processes
  • Manage ACES project execution through constant mentoring of project team leads
  • Contribute to the successful planning, pre-work and delivery of training events
  • Ensure active and effective continuous improvement engagement in all departments
  • Report to the HRS ACES Leader
  • Green Belt certification in Lean Six Sigma
  • 5+ years experience in an operational or shared services setting
  • Process improvement experience, including facilitating Kaizen events and practical experience in the application of Lean and Six Sigma tools
  • Experience in process redesign
  • Experience in delivering in-class training and facilitating events
  • Black Belt certification in Lean Six Sigma
  • Cross-functional project management experience, preferably in a transactional environment
  • Outstanding verbal and written communication skills are a must
242

Process Improvement Lead Resume Examples & Samples

  • Lead/Coach on front to back initiatives, sometimes across functional or organisational boundaries, to add value to the end to end process and make it more effective focusing on the value flow for the customer
  • Significantly contribute towards the Continuous Improvement strategy overall
  • Drive the creation of a Continuous Improvement community across the firm
  • Lead training for staff across the firm in Continuous Improvement techniques
  • Create/add knowledge and tips/techniques from the artefacts and central repositories created by the team to interested persons within the organisation
  • Lead front to back initiatives to make end to end processes more effective focusing on the value flow for the customer
  • Run diagnostic initiatives to establish potential issues, root causes and propose solutions
  • Train staff in Continuous Improvement techniques – Including LEAN 1BC accreditations
  • Manage operational excellence deep dives with particular colleagues within the organisation with an aim to leave behind the knowledge for staff to prioritise, assess and make improvements themselves
  • Create tips/techniques/artefacts and central repositories created by the team
  • Work within agreed process design standards and Operating Principles
  • Support the use of the Process Taxonomy and linkage
  • Work with standard tooling and techniques used across Barclays
  • Identify non-automated and non-strategic business platforms and liaise with IT and FO to design, execute, document, measure, and monitor solutions
  • Produce reports on the initiatives progress at regular intervals to all key stakeholders
  • Share best practices amongst Continuous Improvement community
  • 7+ years experience in process improvement
  • LEAN Six Sigma qualified
  • Excellent project and programme management disciplines including production of detailed project plans, key quality programme deliverables and working and delivering to strict time constraints
243

VP-process Improvement Resume Examples & Samples

  • Provides direct leadership, supervision and accountability for the operational effectiveness of the PI organization
  • In conjunction with the PI Leadership Team, the PI Group VP develops PI strategy with input from group and division leadership
  • Executes the strategic plan of the PI organization
  • In conjunction with PI leadership, develops the strategic PI communication plan for the organization
  • Prioritizes performance improvement and labor management work based upon the needs of the facilities/divisions and in accordance and alignment with company strategy
  • Works collaboratively with group and division leaders to develop process improvement and labor management standards and controls followed by execution and sustainability of standards
  • Manages PI Division VPs to establish strategic staffing/productivity management consultation and direction across Division; Sets specific productivity goals to be accomplished, and directs the activities aimed toward meeting those strategic goals
  • Provides direction and manages designated division teams to ensure standardization and consistency across the enterprise
  • Ensures that variations to labor standards are analyzed and escalated to leadership( should move this one up to follow the staffing/ productivity statement
  • Communicating routinely with PI Leadership to ensure alignment across enterprise
  • Manages direct and indirect reports in multiple designated divisions remotely and in a matrix environment
  • Identifies the learning and development needs for the PI organization and works with PI central education team to prioritize education development
  • Attracts, develops, and retains talent across the organization to ensure succession plan
  • Bachelor's Degree; MHA or MBA Preferred, or equivalent
  • 10+ years healthcare experience required, preferably with HCA
  • Performance improvement and Management Engineering related experience required
  • Experience and/or skills in consulting, hospital operations management (CFO, CNO, or COO), health care financial management, strategic planning and relationship management desired
  • Executive level interpersonal skills and the ability to work within a highly matrix environment is a must
  • Nashville based, Travel required 50-60%
244

Process Improvement Specialist Resume Examples & Samples

  • Provide senior level staff support to coordinate and manage systems engineering actions and activities
  • Provide technical support and assessments focused on activities that address technology research, applied technology concepts, and technology demonstrations
  • Perform analyses and assessments of projects to help determine their consistency with strategic direction, technology development plans, and requirements
  • Support and coordinate outreach efforts with other Government agencies, industry, and academia
  • Analyze identified hardware, software, procedural or training system shortfalls and propose technical alternatives to remedy the problem(s) applying the principles and practices of systems engineering
  • Bachelor’s Degree in engineering or other related technical discipline is required
  • Minimum of 15 years overall systems engineering experience and a thorough understanding of systems engineering and acquisition processes
  • Occasional travel
245

Process Improvement Specialist Resume Examples & Samples

  • Provide leadership to achieve operational excellence by being accountable for quality policies
  • Administer Quality Management System procedures to assure compliance with regulatory, engineering, and client requirements
  • Develop, administer, and monitor quality surveillance metrics. Assist the business owners in developing their action plans to improve Cost of Poor Quality and client satisfaction
  • Provide the development of quality and inspection planning, monitoring of supplier and manufacturing processes, and systems for collecting, analyzing and reporting quality data
  • Assure ISO and other certifications are achieved and maintained in all Repair Centers, Branches and Service SBU’s as appropriate
  • Min. Education: BS or BA
  • Min. Professional Experience: 5 years in a Quality management position
  • In following qualifications
246

AVP, Process Improvement Resume Examples & Samples

  • Lead multiple work groups and key business initiatives focused on driving excellence through process improvement
  • Promote deep interaction and collaboration with business leaders to ensure that project plans align with business strategy
  • Apply Lean Six Sigma and other consulting/operational improvement techniques to drive measurable business process improvement
  • Develop solutions to complex problems that require a high degree of ingenuity, creativity and innovation
  • Lead a high performing organization. Create an open environment that fosters idea generation and brings new/fresh perspectives to complex problems
  • Drive significant positive change in support of The Hartford’s strategic priorities through leading a team of Directors and Consultants
  • Lead multiple efforts designed to achieve significant changes in culture and performance
  • Influence all levels of management to adopt a culture of continuous improvement and operational excellence
  • Bachelor’s degree required. Master’s degree preferred
  • Master Black Belt experience preferred. Certified Black Belt required. M
  • McKinsey 5 lenses leadership experience preferred
  • 8-10 years of experience implementing end-to-end process improvement capabilities in a large, complex enterprise environment
  • Track record of achieving significant business results through application of Six Sigma or Lean
  • Demonstrated leadership experience including the ability to attract and lead a group of high potential six sigma black belts
  • Seasoned and successful professional with a demonstrated track record of leading large-scale, high impact business initiatives
  • Progressive business and client consulting experience with an emphasis on strategy process reengineering and change management. Deep expertise in continuous improvement, strategy development and implementation and flawless execution
  • Ability to excel in a multi-faceted, high paced, demanding, customer service-centric environment
  • Strong personal credibility with a track record of delivering continuous improvement in a highly matrixed environment
  • Strong emotional intelligence and tenacity for driving change, even while experiencing resistance
  • Demonstrated ability to translate strategic vision/direction into actionable steps
  • Ability to synthesize significant amounts of information into pertinent messages/themes
  • Demonstrated strategic thinking capability in addition to “roll up your sleeves” action orientation
  • Track record of achievement in driving broad cultural changes
  • Experience successfully facilitating cross-functional and cross-business teams
  • Strong executive presence and communications skills with the ability to appropriately, tactfully, and effectively influence Senior Leaders
247

Process Improvement Administrator Resume Examples & Samples

  • Mapping existing processes to ensure a solid baseline for improvements, and clear communication for colleagues working in the processes
  • Research tasks to support Process Improvement Partners develop business cases for improvement initiatives
  • Coordinate hearing processes - including consolidation of inputs and stakeholder Q&A
  • Coordinate value stream mapping workshops and related materials for Process Improvement Partners
  • Process 'as is' mapping assignments in ARIS system, and development of end-user-procedure instructions. (ARIS training can be provided)
  • The right candidate has worked within processes themselves, or with process improvement projects
  • An enquiring mind, and the ability to understand workflows, is more important than academic qualifications for this role
  • Coordinated workshops or minor events across multiple global stakeholder groups
  • Values collaboration, and can apply cultural awareness
  • Is able to take accountability, working proactively to identify what needs to be done and delivering reliably to deadlines
248

Process Improvement Specialist Resume Examples & Samples

  • 4 years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare
  • Experience in revenue cycle, finance, or project management
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact
  • Master's degree in Healthcare, Business, Engineering, or related field
  • Certification in facilitation, process improvement, project management, or related field
  • Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)
  • Demonstrated critical thinking and process improvement skills
  • Independent judgment and action skills in order to facilitate needed change in practice
  • Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions
  • Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously
  • Demonstrated supervisory, instruction, and/or mentoring skills
  • Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio)
  • Demonstrated statistical analysis skills (clinical, operational, customer service, financial)
  • Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets
  • Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes
  • Communicates team recommendations effectively
  • Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff
  • Develops supporting instructional materials that enhance the learning objectives
  • Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance
  • Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign
  • Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects
  • Develops quality, service, and financial metrics to assess the overall success of improvement efforts
  • Evaluates and implements new initiatives that assist in the achievement of system goals
  • Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean
  • Participates in the achievement of organizational-directed department goals
  • Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle)
249

Process Improvement Specialist Resume Examples & Samples

  • Experience with EPIC Cadence or EPIC Grand Central/ADT required
  • Advanced user with Excel required
  • Experience performing testing and break-fix enhancements and working with IS&T to give examples of issues at hand
  • Must have worked in a project coordinator, project management or process improvement role as a liaison between revenue cycle and IS&T
  • Experience working with director level and above
  • Experience facilitating meetings and presenting to director level and above
250

Process Improvement Intern Resume Examples & Samples

  • Execute test plans to verify the accuracy of operational changes
  • Coordinate the documentation of new and existing management reports
  • Coordinate the documentation of new and existing rules in SunGard's Exception Management System
  • Assist with various projects and the implementation of new processes
  • Assist with other ad hoc projects
  • Desire to understand computer programming concepts, database design and new technologies
  • Ability to quickly understand new and complex ideas
  • Excellent communication skills with an emphasis on being able to translate technical terms into everyday language
  • Pursuit of bachelor's degree in accounting, finance, computer science or MIS