Process Owner Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the process owner job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

Noavatar-profile
AT
A Tremblay
Annetta
Tremblay
2539 Hermann Points
Boston
MA
2539 Hermann Points
Boston
MA
Experience Experience
11/2014 – present
Philadelphia, PA
Business Process Owner
Business Process Owner
11/2014 – present
Philadelphia, PA
Business Process Owner
11/2014 – present
  • Provides teams with direction through goal setting and establishing and improving departmental business processes
  • Performs audits on the execution of the processes "go look go see" ensuring the documents are timely and compliant; potentially requiring some travel
  • Assists in the design, development, testing and rollout of application and process training programs to achieve business objectives
  • Contributing to the development of global process strategy and driving its implementation
  • Leading and or participating in cross-functional teams or projects in the implementation of global processes
  • Acting as the point of contact with regional SMEs to resolve concerns pertaining to service delivery
  • Acts as custodian of end-to-end business processes (L1-L4) including
11/2008 – 08/2014
Houston, TX
Global Process Owner
Global Process Owner
11/2008 – 08/2014
Houston, TX
Global Process Owner
11/2008 – 08/2014
  • Create and Measure Process Performance and Service Improvements
  • Establish regular communicate cadence for senior management on process progress and performance issues
  • Seeking innovative solutions and opportunities to improve process performance and drive business value
  • Perform continuous analysis to identify and prioritize high impact process improvements. efficiency opportunities, and cost saving opportunities
  • Manages escalations necessary to ensure process integrity and efficiency, and ensures senior management is aware of significant issues or opportunities
  • Utilizes Six Sigma / Lean methodology to define, measure, analyse, improve and control / maintain improved record to report processes
  • Proactively Manage Key Stakeholder and Senior Management Communication
04/2003 – 10/2008
Chicago, IL
Process Owner
Process Owner
04/2003 – 10/2008
Chicago, IL
Process Owner
04/2003 – 10/2008
  • Coordinate line worker schedules and rotate line workers on the asset
  • Train/develop line workers on specific jobs duties
  • Develop business cases for each request by working with the requester/sponsor,
  • Oversee the validation of existing and new compliance measures, including working with the business areas to develop internal daily/weekly control mechanisms
  • Manage the financials of the portfolio of work and review forecasting against budgets,
  • Ensure Background Screening of potential employees is performed in line with Deutsche Bank policy
  • Accurately complete daily paperwork
Education Education
Bachelor’s Degree in Computer Science
Liberty University
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong interpersonal skills and ability to direct activities
  • Attention to detail and ability to multi task
  • The ability to interact and communicate professionally and effectively at a Senior level
  • Strong attention to detail
  • Knowledge and understanding of Good Manufacturing Practices
  • Understanding and knowledge of the platforms and systems on which these processes operate is desirable but not essential
  • Knowledge of Citibank products, policies, and procedures is desirable but not essential
  • Ability to multi-task in a fast paced environment
  • Ability to work in a fast paced changing environment with multiple tasks
  • Have the ability to push back and create alternate solutions
Create a Resume
1

Global Process Owner Resume Examples & Samples

  • CSS Travel leverages the global reach of Citi to be the innovative leader in providing safe, reliable and cost-effective travel solutions with leading-edge technology
  • CSS Accounts Payable is the control function on behalf of Citi Finance, providing global payment transaction processing support for the reimbursement of 733M annual employee Travel & Expense claims to Citi businesses globally
  • Develop Process Vision, Strategy and Stakeholder Acceptance of an End-to-End Travel Booking to Reimbursement Model for all countries globally
  • Create end-to-end Process Vision for the standard Travel Booking through Reimbursement functions, through industry research, market leader insight, and the identification of best-in-class competencies
  • Identify key innovative levers to develop enabling strategy with the Transformation and Process Leads, through definition of the global platforms, processes, control environment, core talent, and data leverage standards
  • Align the Travel Booking to Reimbursement Process Vision and Strategy with Enterprise Strategy. Manage key stakeholder validation and buy-in for the Process Vision, Strategy, and Execution
  • Identify Critical Gaps and Build End-to-End Process Efficiency
  • Identify the current state of the process and opportunities for short term improvements in process, measurement, communication and governance
  • Formulate key business case criteria for the critical investment programs, including assessment of business benefits, funding requirements and ROI projection
  • Create the project plan for execution that will include a robust change management strategy
  • Obtain stakeholder buy-in and prioritize projects for highest impact to service and cost for Citi
  • Create and Measure Process Performance and Service Improvements
  • Establish an end-to-end baseline to measure quality and ensure that global process KPIs are in the top metric quartile, based upon leading industry benchmarks
  • Create service level agreement thresholds with Transformation and Process Leads, to ensure that the end-to-end Service Delivery standards are well defined and end-user feedback is proactively evaluated
  • Design metric scorecards and other tools to measure performance against benchmarks
  • Regularly monitor the ongoing efficiency and effectiveness of the Travel Booking to Reimbursement process
  • Develop Critical Policy, Control Procedures and Other Governance Processes
  • Lead the development and implementation of governance processes in partnership with product leads, taking full accountability for the identification and recommendation of key process controls in the end-to-end process solution
  • Through managed change control, recommend changes to Citi policies and procedures to implement proposed global process standardization changes
  • Proactively Manage Key Stakeholder and Senior Management Communication
  • Provide periodic updates to key stakeholders on process performance/improvement vs. benchmarks, process change recommendations and the future state governance model
  • In partnership with the Operations teams, create a robust service management structure to determine root causes and prevent reoccurrence of escalations and systemic issues
  • Ensure continuous improvement (process enhancements) through an effective feedback loop across stakeholders
  • Senior manager with 8-10 years of diverse experience across the Global Shared Services industry, specifically within
  • Global Travel
  • Accounts Payable
  • Strong functional understanding of Travel and Accounts Payable operations, industry best practices, global tools (e.g. Concur) and effective change techniques
  • Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise
  • Experience in leading a global and multi-functional process change resulting in significant impact to the organization
  • Proven ability to influence and affect end-to-end cross business and function process change through indirect authority, and drive results with a high degree of accountability
  • Exceptional interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management
  • Proven executive problem-solving and root issue dimensioning capability
  • Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy
  • Required: Bachelor’s degree
  • Relevant Industry or Technical Qualifications
  • Certification in a process improvement methodology like Six Sigma, Lean, etc
2

Global Business Process Owner Resume Examples & Samples

  • Partner with relevant Executive Change Agents to ensure preparedness, understanding and adoption of new processes and tools
  • Approve Standard Operating Procedure documents created by Executive Change Agents vetting new processes, roles, responsibilities and accountabilities
  • Ability to think “process” rather than just function and solid understanding of end to end processes like “Life of a Material” or “Inventory Utilization”
  • Identify root cause of problems; propose and enable solutions
  • Ensure alignment of the team as well as the user community with the vision of SAP “Best
  • Practice” and global standard processes, while assessing customer individual needs, meeting commitments and building internal and external partnerships
  • Provide leadership and coaching to team members, by outlining the vision and direction for the organization as a whole and the team specifically
  • Develop, plan, and manage team work activities; develop project plans; complete projects on time and on budget
  • Continually build knowledge and stay abreast of current SAP functionality, capabilities and technologies
  • Ongoing education with regard to changing financial functions and legal requirements for the financial community is a must
  • Create business process and data flows to validate existing issues
  • Work with the calendar management team to insure process improvements are identified and implemented
  • Strategic thinking and sound knowledge of the respective business processes (independent of the system aspect)
  • Bachelor’s Degree in Business, Supply Chain or Computer Science or equivalent experience
  • Certification in Process Redesign Methodology: Six Sigma or Lean desired
  • 5-8 years of experience as a business process analyst or relevant business experience
  • Knowledge of the apparel supply chain process
  • 1-2 years of experience in ERP Project implementation (including testing, cutover, validation and production support) preferred
  • Apparel/footwear industry experience desired
  • Familiarity with the Supply Chain Council SCOR process model preferred
  • The ability to read, write and speak English
  • Ability to deal with ambiguity, drive consensus and be comfortable in a situation that is not always well defined or changes frequently
  • The ability to collaborate and influence others
  • Ability to learn new tools and environments quickly – Logility, SAP, Cognos, PDM, EDW, etc
  • Strong collaboration required to work toward agreements with cross-functional business areas
  • Works closely with team other members to assist each other, get feedback, cover meetings, share knowledge, etc
  • Work comfortably with IT as solutions are developed (interfaces, trouble shooting, understanding some system challenges)
  • Intermediate experience using Microsoft Excel to create spreadsheets, charts and pivot tables; using of functions such as sumif, vlookup and similar
  • Ability to use Microsoft Access, including running pre-formatted reports preferred
3

Global Process Owner Resume Examples & Samples

  • 5+ years of experience with Global Markets; 5 years of experience with Market Risks
  • Bachelor’s Degree in Finance or Computer Science from a top tier University
  • Bilingual (English and French)
  • Background with Financial Derivatives Products
  • Understanding of risk sensitivities and Greeks
  • Working knowledge of VBA
  • Solid analytical and problem-solving skills
  • Master's Degree in Financial Engineering
  • Cross Asset exposure
  • Knowledge of one object oriented programming language (C# or Python)
4

Principal Problem Management Process Owner Resume Examples & Samples

  • Leads a team of Problem Management practitioners who execute the Problem Management process
  • Drives implementation of standard Problem Management process to new teams and IT environments as required
  • Is responsible for the complete process adherence and handling of problems according to SLAs/OLAs
  • Is accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
  • Is responsible for acting as an escalation point to expedite problem resolution
  • Is responsible for coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks
  • Ensures that necessary reports (e.g. RCA) are delivered
  • Ensures quality of Known Error record and the Knowledge Database
  • Participates in Post Resolution Review of significant Incidents
  • Ensures that Problem Management KPIs are reported and their targets met
  • Takes escalations from Problem Coordinator and other Problem Managers and handles them accordingly
  • Builds awareness of a Problem Management Process across engaged parties and act as a Problem Management Process Expert
5

End to End Process Owner Personal Lending Resume Examples & Samples

  • Being responsible for the monitoring of the performance of our personal lending products
  • Developing optimal processes for our products in order to sell them through the appropriate channels, taking into account the needs of the customer and financial considerations
  • Playing an active role in the world of Mortgages and Consumer Loans
  • Managing small business projects, and ensuring that the Product Approval and Review Procedure is respected and closed
6

Group Intercompany Unit-intercompany Process Owner Analyst Resume Examples & Samples

  • 2 - 4 years experience with an auditing firm, bank or in a finance role in another industry
  • Knowledge and understanding in Invoicing, Settlement and Intercompany transactions an advantage
  • Knowledge and understanding of finance and accounting functions
  • Proficient in excel spreadsheets
  • Knowledge in SAP FICO, Essbase, Cognos or other ERP systems is an advantage
  • BS in Accountancy
  • Can clearly and effectively communicate with others
  • Ability to escalate adequately
  • Can effectively work and collaborate with others towards common goals and objectives
  • Adapting quickly and positively to changing situations; restructuring tasks and priorities as circumstances develop within the business and organization
  • Self-motivated individual requiring minimal supervision with passion for performance
  • Results-oriented, with a strong sense of urgency to meet project goals
7

Treasury Global Process Owner Resume Examples & Samples

  • Transformation of disparate regional processes into a streamlined, standardized and best-in-class global process at a macro level while understanding the detail level for successful implementation
  • Identification of opportunities for significant and sustainable cost reduction through driving improved efficiency and effectiveness of global process
  • Global Process Design and Implementation – Assist in setting global standards and controls for process, , develop plan for standardization, evaluate and communicate business impacts to key constituencies, secure regional & local support, creatively develop solutions to harmonize, or integrate if possible, the global process with local regulatory requirements or best practices, design and drive implementation strategy and monitor execution progress, ensure training and communications in coordination with Global Functions Learning & Development, Finance Initiatives, and compliance with policies, legal and regulatory requirements, where applicable
  • Performance Management – Assist in developing success criteria, best practices, metrics and benchmarks, monitor and manage adherence to SLAs, KPIs and targets
  • Financial Tracking – Help set strategic financial goals, develop business cases, prioritize and implement efficiency and productivity programs, track and manage benefit realization against plan
  • Shared Services Strategy – Partner with shared services in designing strategy for the global process, monitor all aspects of shared services integration and performance
  • Data and Content Standardization – Develop plan for standardization of data and content across systems and data sources, implement and monitor execution
  • Resource / Location – Support the alignment of available resources to appropriate mix of high/medium/low cost locations
  • Tools / Systems – Partner with technology leaders to prioritize and align technology roadmap (e.g., full suite) to process improvement plans
  • Problem-solving and Collaboration – Analytical identification and resolution of issues, partnering with internal and external vendors to ensure that the global process is part of an overall integrated solution
  • Knowledge of Asset/Liability Management techniques and Treasury governance process
  • Familiarity with Treasury/FP&A reporting process
  • Financial professional with experience in key finance functions, including Controllers, Strategy, Treasury, Tax and Financial Planning & Analysis, that spans the full spectrum of geographic, functional and business perspectives
  • Strong and demonstrated execution skills with a proven track record of process transformations, including technology integration
  • Proven track record collaborating and building relationships and influencing across the organization
  • Outstanding analytical, strategic and problem solving skills coupled with strong finance and internal control skills
  • Personally demonstrates the desire for continuous learning and creates environments where employees are provided development opportunities. Ability to understand and drive the strategic direction and deliver successful results in a complex and cross functional organization
  • Outstanding communication, interpersonal and influencing skills, able to build a broad base of support among key decision makers
  • Ability to identify and drive change by thinking “out of the box”
  • Strong people leadership skills, including direct, indirect and remote team management. Experience with FRO / shared service groups is a plus
  • Ability to manage multiple deliverables, excellent time management skills and prioritize appropriately
  • Requires seven plus years of relevant experience
8

Claims Process Owner Resume Examples & Samples

  • Bachelor’s Degree health admin, business or related field
  • Extensive management experience in a large corporate provider process environment with accountability of multiple process systems
  • 5 years working in a health plan provider process area or related field
  • Comprehensive knowledge of health plan provider process
  • Master’s Degree in Engineering, Health Information Technlolgy, or Business Administration
  • 10 years working in a health plan provider process area
  • Demonstrated experience in technical product selection, technical systems configuration and practical implementation of IT solutions in a process and operations environment
  • Proficient management experience of SinglePoint, MTV Provider, CAS Provider and CIS
  • Six Sigma Black Belt or PMP certification
9

Itsm Process Owner Resume Examples & Samples

  • Provide leadership, direction, guidance and ensure overall compliance with the entire Problem Management lifecycle ensuring timely resolution, detailed root cause analysis, development and tracking of preventive actions and ongoing trend analysis of incidents. This role is the owner of the Problem Management process for IT and First Citizens Bank
  • Work with support teams across IT to help identify root cause of critical incidents. This role will need to interface across IT to understand how to improve IT’s delivery of services
  • Work with the Incident Manager and Service Desk to understand reoccurring trends where IT can focus improvement efforts on
  • Assists auditors to audit the activities of Problem Management for compliance with policy, standards, and procedures. Ensures corrective action is carried out
  • Work with other ITSM process owners to ensure process integration. Help develop and track KPI’s and other reports specific to the Problem process
  • Provide support in other ITSM process areas as needed
  • HP Service Manager experience
10

LP Operations Business Process Owner Resume Examples & Samples

  • Procurement & Payment Processing - 50%
  • Proficient in Word, Excel, PowerPoint, Message Manager, Lotus Notes, MS Outlook, and Oracle
  • Must have strong organizational skills, including follow-through and attention to detail
  • Ability to work independently and creatively with a high degree of discretion and confidentiality
  • Team player with great flexibility
  • Loss Prevention/Security (Corporate or Field) experience preferred
  • Construction experience preferred
  • Human Resource, Legal or Customer Service experience preferred
  • Invoicing and billing, accounts payable experience
11

Principal Problem Management Process Owner Resume Examples & Samples

  • Accountable for driving process improvements to Problem Management processes
  • Liaise with ServiceNow development team to drive improvements to Problem Management module in ServiceNow
  • Final authority for approval of Root Cause Analysis (RCA) performed by technical teams across the Product and Technology organization
  • Lead daily Incident/Problem Management handoff calls and participate authoritatively in those calls
  • Lead Service Management SLA review meetings, ensuring accurate documentation and classification of Incidents and Problems
  • In a matrixes management structure, provide leadership to Problem Management teams in effective execution of the Problem Management process
  • Perform as a member of the Problem Management team, owning Problem Records and driving completion of Problem Management activities
  • Liaise with various Product and Technology teams identify the full business impact of problems to ensure problems are correctly prioritized and addressed
  • Initiate and manage the RCA process and then perform weekly reviews with teams on their assigned problems
  • Through root cause analysis to identify the options for root cause removal and corrective actions to provide acceptable solutions and/or workarounds. Such options should address any people, process, logistic, and technology areas that have the potential to detrimentally impact services
  • Proactively identify problem trends and known defects and work with necessary business and technology support teams to identify options for root cause removal and the corrective actions required to provide acceptable solutions and/or workarounds
  • Oversee changes required to implement corrective actions, and once completed to liaise with the Service Owner to close problems
  • Capture information required to enable effective proactive analysis and reporting
  • Able to produce succinct business–led problem reports and able to articulate reports at an Executive level
12

MS / FIN Process Owner Resume Examples & Samples

  • Supervision
  • Planning & Scheduling
  • Machining
  • Tool & Die
  • Industrial Engineering
  • Has responsibility for entire systems, projects, programs or operational unit across or within functional areas
  • Accountable for budget, staffing, and/or business/operational results
  • Has other managers and/or senior individual contributors reporting in
13

Process Owner Resume Examples & Samples

  • Provide strategic direction and leadership to a team of approximately 5-6 associates
  • Oversee the development and publication of existing and new monthly monitoring mechanisms, including compliance dashboards and scorecards
  • Oversee the validation of existing and new compliance measures, including working with the business areas to develop internal daily/weekly control mechanisms
  • Execute and further improve the validation process to ensure business areas are compliant with “non-metric” contractual requirements
  • Escalate non-compliant concerns in a timely and effective manner
  • Prepare materials for and assist in facilitation of compliance committees
  • Work closely with other ORM leaders to ensure appropriate metric and non-metric inputs are received and opportunities for operational improvements are identified and followed through on
  • Bachelor’s Degree in Business, or a related field
  • Advanced experience with collecting, validating and effectively communicating large sets of data
  • Demonstrated people leadership and collaboration experience required
  • Strong business and compliance acumen; can make sound judgment calls under conflicting situations
  • Superior attention to detail, ability to meet tight deadlines, and manage multiple priorities
  • Exceptional written, verbal, and interpersonal communication skills, including the ability to present in large groups
  • Proven ability to improve existing processes
  • Ability to build relationships, and gain the confidence of key stakeholders and team members
  • Proficiency in Microsoft Office Word, PowerPoint, SharePoint and especially Excel
  • Prior service operations experience
  • Project Management and/or Six Sigma certification
14

Global Process Owner Resume Examples & Samples

  • A minimum of a Bachelor’s degree is required. A Master’s degree; PMP, Lean Sigma or equivalent certification is preferred
  • A minimum of 8 years of project management experience is required. Successful track record in leading projects and influencing in a matrix environment is required
  • Experience with continuous improvement and business process management is required
  • Global experience and/or service/call center implementation experience is preferred
  • Knowledge of Performance Management and Development processes is preferred
  • Demonstrated world-class project management skills is required
  • Sound business acumen and understanding of organizational issues and challenges is required
  • Demonstrated ability to make independent decisions and manage conflicting priorities in a fast-paced matrix environment is required
  • Excellent communication and interpersonal skills are required to effectively interface and collaborate with employees at all levels of the organization
  • This position is located in New Brunswick NJ full-time and requires approximately 25% domestic and international travel.Training & Development
15

GBS Global Process Owner Resume Examples & Samples

  • Partnering with the Finance leadership team and L1 finance process owners in leading the design and overall solution (to include process, technology, data, policy, controls and risk management framework) for our end to end finance processes to support global standardisation
  • Process specific service delivery, compliance and governance, and answerable to Executive Process Owner (EPO) and Functional Leadership for results
  • Engaging a community of regional finance process teams to drive consistency & best practices, prioritize needs, drive & monitor efficiency of global processes, and continue to identify & implement continuous improvement opportunities
  • Identifying key partnerships for finance process delivery, including global and / or local BPO’s
  • Working with finance team on refining finance policy and procedures to reflect changes in processes and ensure strong governance and compliance
  • Establishing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure consistent and cohesive services to the business
  • Leading the end to end finance process transformation by collaborating with other process work-streams including key systems programs such as the ERP and HRMS to ensure alignment and efficiency in execution
  • Assist in identifying roles within the business that can be potential offshored to the appropriate delivery centres (Global, Regional or Vendor)
  • Ensuring compliance with Amec Foster Wheeler policies and procedures i.e. SOX, DOA
  • Demonstrable experience e.g. demonstrable experience in leading global finance design and implementation on a multinational scale with multiple internal and 3rd party stakeholders
  • Ability to build positive relationships and foster trust
  • Enhanced oral and written communication skills
  • Demonstrable experience of multi-country finance projects in complex environments
  • Implementation experience of global finance projects
  • Experience of Finance processes in multiple service-type environments i.e. in-house and / or use of partners
  • Track record of driving change and continuous improvement within a payroll Shared Services function
  • Ability to communicate well at all levels
  • Relevant Finance Qualifications – preferably a qualified Chartered Accountant or with similar accounting qualification (For eg Qualified cost Accountant / MBA in Finance from a reputed institute) with post qualification experience of 10 years and having experience in similar lines of business
  • Microsoft office
16

Master Data Process Owner Resume Examples & Samples

  • Provide leadership, ownership and coordination of a process(es) from a master data perspective. Primary responsibility is to develop an in-depth understanding of the processes in an area and how master data interacts and supports those processes
  • Must also understand the data impact across other processes. Key resource when new functionality or business models are necessary in an area to develop the new data model to support the changes and insure that they will not negatively impact other areas
  • Enterprise Data Steward responsible for the continued implementation and execution of the enterprise data governance/data quality framework. Oversee day-to-day Enterprise Data Strategy and Enterprise Data Governance Framework adherence. Work closely with all levels of the organization to educate the business on Master Data pain points and opportunities; communicating the impact on complex integrated business processes, and establishing the master data quality metrics and targets
  • Improve master data processes by ensuring the highest quality data is delivered, managed and maintained via master data governance strategy
  • Understand business, supply chain and resource group strategies to ensure that the data standards can support these strategies. Key contact for these groups when new strategies and processes are being developed because of the knowledge and understanding about the process and data that this position provides
  • Collaborate with the GlobalOne expansion team and other project teams as new geographies or new SAP functionality is developed and implemented. Owner of developing and implementing the master data plan with the project team, ensuring that master data standards are met and new standards or changes are documented; and the appropriate master data resources are provided to support the project
  • Collaborates with project team process leads or equivalent to determine specific data strategy for each master data object including education requirements, roles and responsibilities, timelines and milestones
  • Collaborates with Change Management and Power Users to effectively communicate changes and new standards to the organization
  • Provide guidance and mentoring to the Master Data global team and ensure that documentation is complete and accurate. In addition, ensure plans are developed and implemented to effectively communicate the changes to the impacted parts of the organization
  • Bachelor’s degree in Business or related discipline
  • 7-8 years’ experience in Master Data or related business experience
  • Experience in Data Governance, Data Stewardship and Data Quality/Archiving solutions
  • Knowledge and experience in defining Master Data management processes, implementing data automation tools and capabilities
  • Understanding of change management processes, strong knowledge in process management, strong planning and organizational skills
  • Analytical thinking and problem solving capabilities
  • Winshuttle experience a plus
  • Ability to travel domestic and international (up to 20%)
  • All applicants must be authorized to work in the United States
17

Service Regional Business Process Owner & Central Operations Resume Examples & Samples

  • Develop the process foundation for Service Sales & operations across EMEA enabling growth through scalability, and productivity and synergies
  • Lead cross-functional teams to deliver breakthrough process improvement to provide profitable growth through scale, reusability, data quality and achieve world class benchmark in service
  • Service Operations expertise with solid matrixed Project Management experience
  • Demonstrated ability in business process analysis and design
  • Deep knowledge of current service systems would be an advantage but not mandatory
18

Risk Data Control Process Owner Resume Examples & Samples

  • Oversight of processes to ensure the data loaded to the group regulatory reporting systems is complete, accurate, validated and mapped to key reference data systems for the purposes of group regulatory reporting
  • Oversight of the monthly risk feeds to ledger reconciliations covering UK branches International Financial Reporting Standards (IFRS) balance sheet
  • Stakeholder management of internal and external audit/regulators, Finance managers and Business Control
  • Liaison with change teams for a ‘remediation’ book of work based off diagnostics performed around data quality issues and processes, employing strong business analysis, analytical, and project management skills
  • Strong emphasis on Change component and formally contribute to on-going projects/continuous improvement programme around constantly streamlined process, roles and responsibilities, I.e. to improve data feed quality, and drive associated data quality issues upstream
  • Implementing and maintaining effective controls over the regulatory and accounting records and disclosure for London branch
  • Ownership of the UK Regulatory Reporting of capital adequacy (RWA) data by ensuring completeness and accuracy of data
  • Designing and implementing timely and accurate financial information; playing a key role in the delivery of periodic, statutory and regulatory results reporting to agreed deadlines
  • Provision of advice and support to stakeholders in terms of trade capture to ensure accurate reporting of credit risk data
  • Driving month end process changes to enable more robust feed delivery
  • Delivery and implementation of the regulatory change agenda
  • Key Stakeholders include Frankfurt Head Office, Senior Risk Management, and senior Finance Management
  • Degree level education and CIMA, ACA qualified or equivalent
  • Sound analysis knowledge of Access, Excel, Database Analysis tools (using SQL to source data from a central database etc)
  • Understanding and appreciation of core Global Markets Financial Products
  • Experience of process change
  • Solid reconciliation experience
  • Organised and structured working approach
  • Reliable team player who enjoys working in an international environment
  • Knowledge of Risk Weighted Assets (RWA) calculation for credit products
  • A good working knowledge of the front to back system architecture
19

Process Owner Resume Examples & Samples

  • Reconciliations and Settlements
  • Continuity of Business (COB) Coordination
  • Obtain data, manage responses and complete the execution of external report and response submissions related to the Reserve Bank of Australia, ASIC, APRA, Bpay, MasterCard, Visa and the Australian Paper Clearance Association (APCA)
  • Obtain data, manage responses and complete the execution of internal reporting related to local and regional requests
  • Assist to meet Ad-Hoc MIS reporting requirements
  • Manage responsible payment scheme changes (APCA& Bpay) necessary to ensure timely transaction acceptance and customer processing
  • Assist to document and drive eSMS system changes to the benefit of Core Operations functions
  • Manage the Business Incident reporting process for Core operations and track items through to completion with responsible owner
  • Provide back-up support to the Business Intelligence team managing the Business Objects environment
  • Manage key operational processes - understand the end-to-end process, required controls, stakeholders involved, desired customer experience, and key drivers
  • Manage key process drivers – costs, volumes, handoffs, service level agreements, customer service standards and problem incidence. Proactively monitor volumes and service standards and take action to reduce costs, improve quality and the overall customer experience
  • Identify current and potential “bottle necks/breakage points” and take appropriate action to eliminate and improve quality and timeliness of output
  • Provide direction and subject matter expertise on changes to processes resulting from new business initiatives, regulatory or compliance required changes
  • Engage relevant stakeholders involved in the execution or oversight of processes to ensure changes are successfully implemented and appropriately documented
  • Ensure the business unit and on/offshore vendors adhere to policies and procedures, contractual obligation, regulatory and legislative requirements. Ensure complete and accurate documentation is maintained at all times
  • Manage accurate reporting of operational metrics and business drivers
  • Share knowledge, seek out industry “best practice” ideas and foster a supportive and diverse working environment
  • Ability to manage and track deliverables from a number of stakeholders and escalate when required
  • Have the ability to push back and create alternate solutions
  • Understanding of operational process and their relationships across the organisation both onshore and offshore
  • Knowledge of Citibank products, policies, and procedures is desirable but not essential
  • Understanding and knowledge of the platforms and systems on which these processes operate is desirable but not essential
  • High level of competence in Excel and PowerPoint applications managing multiple data sets
  • MS Access knowledge also desired but not essential
  • Experience in working with multiple sites, stakeholders and external governance structures
20

Global Process Owner Resume Examples & Samples

  • Lead the execution of a global strategy for the global accounts receivable processes, including associated policies and technologies
  • Establish and communicate a clear vision for the accounts receivable processes across the organization
  • Actively engage and lead the business units to embrace the globally standardized processes
  • Drive process transformation and make key decisions related to the process. Work in conjunction with Dentsply’s service management function and the Business Process Outsourcing (BPO) firm to develop target service level agreements
  • Review key performance indicators with Dentsply’s service management function and the BPO firm’s Order To Cash (OTC) Global Process Owner (GPO) at least monthly. Identify and track the root cause of service deficiencies and monitor activities executed by BPO for service remediation
  • Drive global deployment and adoption of process, with regional and local requirements customization as required
  • Develop and translate strategy into operational goals, objectives, and process roadmaps; identify necessary resources (people and capital) to support the implementation of these strategies
  • Assess opportunities for service improvement and/or expansion against business objectives and determine creative means to implement new and innovative technical and process-based solutions
  • Engage with BPO’s OTC GPO to plan and execute due diligence and transition of additional services into Global Business Services
  • Stay abreast of process trends and leading practices occurring in the marketplace to inform strategic direction and process enhancement
  • Manage the Accounts Receivable processes with a focus on reducing process costs and maximizing investment returns
  • Act as a key stakeholder to foster a business-oriented culture; continuously monitor the needs of the business
  • Ensure that accounts receivable processes are designed and maintained to ensure a compliant internal control environment, including ERP system access to related necessary functionality
  • Work with the IT Compliance leader and IT Security Operations leader to ensure Dentsply meets the Payment Card Industry compliance requirements. Coordinate the annual self-assessment questionnaire with IT partners to maintain “conforming” status with Trustwave and AMEX
  • A minimum of seven (7) to ten (10) years of related experience required, preferably in a manufacturing environment
  • Working knowledge and experience with financial close process including accounts receivable processes, bad debt analysis, and account reconciliations is required
  • Understanding of treasury management processes and procedures preferred
  • Working knowledge and experience in customer service processes preferred
21

Business Process Owner Resume Examples & Samples

  • Assumes responsibility to provide Divisional System Support Teams Application Support, as assigned by their manager, for Supply Chain Applications and networks used within the Safeway Supply Chain including but not limited to ERP, TMS, and WMS applications. Specifically related to answering questions, troubleshooting problems, expediting technical solutions, training and consulting as required
  • Designs, tests, and implements solutions to improve business performance across the Supply Chain (includes business requirements analysis, application functional design (M/S Access a plus), coding, training, implementation and documentation) to achieve strategic goals. Is assigned and is responsible for completing tasks as a team member related to large Supply Chain Projects
  • Acts as a cross-functional implementation team leader on small to medium sized projects
  • Defines reporting tools that can be submitted to I.T. for development
  • Supports the accounting function, the plants, D.C.’s and operations management in the understanding how ERP, TMS, WMS transactions impact Safeway financial results for a given area
  • Assists in the design and development of application training programs to achieve business objectives
  • Assists in the design and implementation of process changes
  • 4 year college degree or equivalent experience in Manufacturing, Logistics, Accounting, Computer Science
  • 5 or more years’ experience in Manufacturing, Logistics, Computer Science or Accounting
  • Strong theoretical understanding and hands on experience with Supply Chain systems, (ERP, TMS, WMS and/or other supply chain system management/enhancement and implementation experience)
  • Ability to provide education and training to individuals and groups within the Safeway Supply Chain using both existing materials as well as developing training materials as needed
  • Analytical and problem solving skills, including the ability to design procedures to insure data integrity
  • Superior team building skills and an ability to provide project management skills under the supervision of a business process manager
  • Consensus building skills as well as conflict resolutions skills
  • Ability to function effectively in a project work group
  • Strong planning skills and ability to manage multiple initiatives
  • Excellent oral and written communication skills (proficient in use of email, Microsoft Office, PowerPoint). M/S Access or report writing skills are a plus
  • Ability to develop databases using SQ is also a plus
22

Director Global Process Owner Resume Examples & Samples

  • Defining global process standards by which Walmart’s Shared Service Centers (SSCs) and contracted third-parties will operate the function
  • Using analytics and business acumen to identify and prioritize comprehensive process and system solutions
  • Driving key initiatives including process re-engineering and systems projects to optimize the function
  • Supporting SSCs in root cause analysis and issue resolution
  • Managing third-party vendor relationships including selection, contract negotiation, performance management and escalations
23

General Ledger & Fixed Asset Global Process Owner Resume Examples & Samples

  • Support global General Ledger and Fixed Asser processes for the company
  • Responsible for ensuring corporate policy compliance in all aspects of general ledger and fixed processes
  • Key escalation point for Financial Shared Service Centers (FSSC) in support of GL&FA issues
  • Works with Controllers team and FSSCs to define Sarbanes-Oxley 404 documentation, testing and remediation strategies related to GL&FA
  • Identifies opportunities to improve the quality, efficiency, and effectiveness of process documentation and internal control testing procedures
  • Drives and develops processes and tools to improve FSSC GL & FA organization efficiency through continuous improvement methodology (i.e. Six Sigma)
  • Support the monitor of process metrics and perform continuous analysis to identify & implement process improvements, efficiency opportunities, and cost saving initiatives while insuring process quality
  • Support the outsourced provider relationship with respect to General Ledger and Fixed Asset accounting and process activities
  • Coordinate with FSSC accounting and reporting activity within monthly reporting cycle; Review strengths and weaknesses of the previous cycle, identify improvement opportunities
  • Provide support at all levels anticipate questions, be intimately familiar with the subject processes
  • Maintain communication and relationship with internal customers
  • Implement corporate changes to Chart of Accounts, mapping (export consolidation) and other parts of the accounting system
  • Analyze/Review Balance Sheet and P&L statements and HFM schedules
  • Bachelor’s Degree in Accounting, Finance, or other related Business discipline
  • 9-11 years of related experience
  • Strong Accounting and Finance Experience
  • Advanced knowledge of Oracle 11i/R12 or equivalent system
  • MS Windows (Excel, Access) advanced user (macros included)
  • Strong analytical skills, ability to research issues in complex accounting structure to resolve problems; Detail oriented, yet able to identify issues and grasp concepts at broader level
  • Must be a highly motivated individual with the ability to work with a variety of individuals in both team and self-directed environment
  • Ability to effectively communicate, both written and verbal, with all levels of management
24

Process Owner Resume Examples & Samples

  • Ensure Background Screening of potential employees is performed in line with Deutsche Bank policy
  • Ensure the accurate certification of employees who are in scope of the Individual Accountability Regime
  • Working closely with Compliance colleagues to ensure all Senior Managers in scope of the Individual Accountability Regime are screened appropriately to meet FCA regulations
  • Detailed technical legislative knowledge of the Individual Accountability Regime
  • Subject matter expert on HR Background Screening & Certification processes and procedures
  • Organisation and presentation of Background screening cases on a weekly basis to the Hiring Adjudication Panel (HAP) ensuring all cases are thoroughly prepared and fit for presentation
  • Working closely with Deutsche Bank ’s 3rd party screening vendor to ensure any issues/escalations are dealt with promptly and effectively
  • Presentation of monthly Background Screening statistics to Ireland & Channel Island country heads
  • Key contact for all escalations from Senior stakeholders (Business/HR/HR Chief Operating Office (COO)/Recruiters) ensuring queries/issues are dealt with promptly and effectively
  • Continually identify, address and deliver areas of improvements
  • Team Management of Background Screening and Certification team, ensuring team are highly motivated to deliver a first class service to all stakeholders
  • Experience of managing a Background Screening team
  • A thorough understanding of the Individual Accountability Regime
  • The ability to interact and communicate professionally and effectively at a Senior level
  • The ability to work on your own initiative without supervision
  • Excellent organization/prioritization skills
  • The ability to anticipate needs, demonstrate initiative and be proactive
  • Attention to detail and ability to multi task
  • Educated to A level or above (or equivalent)
25

Process Owner / Manager Resume Examples & Samples

  • Manage the Phase I mailbox and complete required research/data analysis and respond in a timely manner
  • Educate FD staff and clients on 6050W compliance-related issues. Conduct training sessions, webinars, conference call, etc
  • Document and create training materials and Client communications for 6050w requirements that are implemented to educate Clients and ensure merchant data is accurate for the IRS reporting. This includes TIN Validation, 1099-K and Backup Withholding processes
  • Complete solicitation mailings as required each year notifying clients to update their tax related information to prevent potential backup withholding
26

Business Process Owner, R&D Resume Examples & Samples

  • MDM (material master maintenance, Engineering Change and Configuration Management, Developing Recipes and Formulas)
  • Manufacturing (Order Creation to Release, Order Execution)
  • Quality (Batch Management, Batch Determination, Quality Status Management)
  • Procurement (Purchase order processing)
  • Logistics (Issuing and Verification of Materials, Inventory Management)
  • Finance and Controlling (costing, project systems)
  • Leads the local team in implementing business processes, while supporting the global template adherence
  • Supports Global Business Process Owner in leading the local team to maximize adoption of the global template
  • Assigns implementation tasks to team according to project plan, and monitors and reports on progress
  • Ensures complete market representation in localization workshops to review, discuss and recommend changes to process scope / design , following local regulations and country specifications
  • Assists in the resolution of process design issues, raised following gap analysis
  • Leads the activities related to data construction, enrichment and cleansing for their process area
  • Ensures that Enterprise security roles are mapped appropriately to the business roles within the country, defines unique local requirements for security, working with the global security team
  • Maintains and monitor activities for new processes after go live
  • Provides official sign off of local project deliverables
  • Updates local SOPs to reflect the adaptation of the global template
  • Defines the requirements and scenarios for User Acceptance Testing, and defines the end-to-end scripts
27

Business Process Owner Signage Resume Examples & Samples

  • Ensure Sign2Sell and Markdowns are communicated weekly
  • Validate and influence operational processes and practices
  • Support product and pricing tests
  • Ensure Super Cash Coupon Store Distribution accuracy
  • Responsible for Mark to Move Compliance for Old Navy
  • Coordinate, communicate, and track relevant adjustments to Super Cash. ONC, and Markdown reports
  • Acquire feedback from store and Upper Field leaders through store and market visits
28

Business Process Owner Resume Examples & Samples

  • Owner of strategy and process creation for Supplies for Old Navy
  • Escalation point for field supply related issues
  • Owner of supply budget management with a focus on cost savings
  • Work with cross-functional teams to manage and maintain the store supply catalog including assortment, Procurement and Inventory Management
  • Liaison between Strategic Sourcing, the Field and HQ
  • Approachability
  • Functional/technical skills
  • Informing
29

Business Process Owner Resume Examples & Samples

  • Ability to adapt to new technology
  • Interpersonal savvy
  • Strong ability to influence others
  • Problem solving/root cause analysis
  • Building relationships
  • Bring ideas to life in a fun an unique way
  • Ability to manage multiple projects concurrently with competing priorities
  • Proficiency in MS Excel, MS Word, and MS PowerPoint
  • 3-5 years of retail store experience with strong in-store operations skills
  • Ability to travel, including overnight as required
  • Functional/Technical Skills
30

Business Process Owner Resume Examples & Samples

  • Timely National Event Communication
  • Writing new or different Event Communications
  • Planning Calendar
  • Manage Budget
  • Support the work of the Operation Specialists
  • Develop, implement and manage all Brand Associate facing contests and recognition
  • Provide support on updates to Standard Operating Procedures
  • Allocate time efficiently; handle multiple demands and competing priorities
  • Develop, Implement and manage rewards and recognition
  • Problem Solving/ Root Cause Analysis
  • Peer Relationships
31

Business Process Owner Resume Examples & Samples

  • Support multiple simultaneous initiatives with quantitative and/or qualitative analysis
  • Draw relevant conclusions from multiple datasets to guide project work
  • Conduct ad hoc brand reporting and analysis
  • Create compelling data visualizations that cater to the appropriate audiences
  • Coordinate and maintain store strategy tool set and resources as assigned
  • Learn, adapt and gain new expert skills as business strategy dictates
  • Compile industry and internal benchmarking; competitive research with direct, indirect and unrelated
  • Written Communication
32

Contact Center Process Owner Resume Examples & Samples

  • Define process requirements. Translate Process requirements into Tool functionalities and vice versa. Document the process, establish measures and ensure adherence
  • Ensure proper process linkages are established and maintained while having consistency with e2e Process Owner
  • Determine when improvements are required. Manage changes to the process artifacts (process documentation, training, job aides, etc.) including communication to Contact Center Experience mentor through Process Forum
  • Have/Develop expertise on subject matter content and data sources to provide expertise in business decisions
  • Define process requirements and establish overall process strategy
  • Work in a self-directed environment where strong teamwork, individual initiatives and accountability are highly valued
  • Establish governance team for the process based on process scope
  • Ensure proper process linkages are established and maintained
  • Provide process expertise in business decisions
  • Translate Process requirements into Tool functionalities and vice versa
  • Green Belt Certification will be a definite plus
  • Process Management Experience required
  • Hands on experience with Call Center Workflow tool functional design, requirement setting, testing and usage
  • Experience in working with Global Teams is a definite plus
  • Reporting tool /Data management
33

Business Process Owner Resume Examples & Samples

  • Be the Owner
  • Understands the business processes in detail as well as the intricacies and challenges of the functional business area
  • Analyzes business initiatives by understanding process outcomes to maximize results relative to company strategy
  • Lead Process Improvement
  • Authors process documentation, including current state analysis, recommendations, future state and preliminary (high-level and notional) implementation plans
  • Solicits feedback from internal customers to determine best response to continually improve process performance
  • Communicates business process enhancements and prioritization of solution requests and approved projects within the business process areas, ensuring that projects / requests align with the technology that best provides maximum return on investment
  • Directs work flow and acts as project manager for assigned skills and other initiatives. Works extensively with IT and other departments to successfully drive projects to completion
  • Manage Metrics and Performance
  • Defines and establishes consistent end to end business processes, success criteria, KPIs and targets
  • Provides assistance in the development of business cases that effectively illustrate the value of the need -- from cost/benefits and alignment to the enterprise and business goals
  • Performs audits on the execution of the processes "go look go see" ensuring the documents are timely and compliant; potentially requiring some travel
  • Competencies: Job Requirements (Knowledge, Skills & Abilities)
  • Proven ability to accept, adapt and implement change in an ever-changing environment
  • Ability to effectively manage projects and drive to completion within deadlines
  • Proven experience consulting with business leaders to break down seemingly complex problems into actionable tasks
  • Highly analytical with ability to solve complex problems that include the application of both good business sense and common sense
  • Ability to look across a portfolio of multiple projects and programs, analyze complex data and processes, identify potential risks, draw meaningful conclusions, and make business recommendations
  • This is a Direct Placement role
34

Business Process Owner Resume Examples & Samples

  • Bachelor’s degree, masters preferred
  • Must have 6 years process management experience
  • LSS/LEAN certification desired
  • Strong relationship management skills, Emotional Intelligence and communication skills required
35

Cdi-global Quality Business Process Owner Trackwise H Resume Examples & Samples

  • Act as the Global Business Representative on assigned system/software projects, while working with the local site representatives to ensure business process harmonization across all sites
  • Acquire and foster strong understanding of responsible area’s global processes and local activities in order to facilitate the implementation of applications and sub-systems
  • Support the implementation and usage of global processes and systems by establishing and animating a network of local referents
  • Drive and coordinate the change control process for the respective application, in alignment with both global and regional strategy and priorities of responsibility, working closely with the relevant leaders and the IS business planners
  • Challenge current processes, identify improvements and drive the effort to implement while maintaining compliance
  • Directly responsible for requirements gathering (URS definition), Validation test case authoring and coordinating execution efforts in accordance with defined Software lifecycle processes
  • Assess new/changing regulatory and business requirements to ensure global policies, processes and process governance meet regulatory and business expectations
  • Working with the project teams, assuring the validated state is maintained and functioning as intended. Responsible for representing system documentation during internal andexternal audits
  • Establish and monitor metrics, training curriculum and material. Provides training as required
  • Bachelor’s Degree with >8 years work experience or equivalent experience in related industry
  • Strong understanding of area of responsibility, strategy and priorities across the different internal departments at global and local level and with its partners/customers
  • Result oriented and capacity to take decisions, define action steps and to remove blocking points
  • Able to communicate efficiently with all levels of the organization
  • Experience with EQMS (TrackWise) systems
  • Experience with BI reporting tools, desirable
  • English fluent
36

Global Process Owner Resume Examples & Samples

  • Engaging a community of regional process teams to drive consistency & best practices, prioritize needs, drive & monitor efficiency of global processes, and continue to identify & implement continuous improvement opportunities
  • Identifying key partnerships for payroll delivery, including global and/or local payroll providers, delivery BPO’s
  • Partnering with key support functions including HR, Finance, IT and GBS to implement globally consistent processes
  • Leading the design and overall solution (to include process, technology, data, policy, controls and risk management framework) for our end to end payroll processes to support global standardisation
  • Refining payroll policy and procedures to reflect changes in processes and ensure strong governance and compliance
  • Facilitating a culture of change and continuous improvement within GBS and the businesses
  • Leading the end to end payroll process by collaborating with other process work-streams including key systems programs such as the ERP and HRMS to ensure alignment and efficiency in execution
  • Chartered Accountant / Cost Accountant or MBA with 15 + Years of Post Qualification Experience
  • Demonstrable experience e.g. demonstrable experience in leading Payroll design and implementation on a multinational scale with multiple internal and 3rd party stakeholders
  • Ability to adapt style and behaviour to promote collaborative working
  • Excellent team membership skills
  • Able to work as part of a virtual team spread across multiple geographies and time zones
  • Demonstrable experience of multi-country payroll projects in complex environments
  • Implementation experience of global payroll projects
  • Experience of Payroll in multiple service-type environments i.e. in-house and/or use of partners
  • Relevant payroll Qualifications – an experienced person with hands-on experience in UK or US payroll would be preferred
37

Process Owner Resume Examples & Samples

  • Supports the intake process of projects through the governance process
  • Partner closely with business leaders to analyze new projects, readiness for governance decisions and provides transparency of portfolio investments,
  • Develop business cases for each request by working with the requester/sponsor,
  • Develop deeper understanding of the healthcare industry relative to the assigned portfolio and BSW operations,
  • Manage the financials of the portfolio of work and review forecasting against budgets,
  • Participate in governance session and represent IS and the assigned portfolio area
  • Manage artifacts, decisions, communications, metrics, and reporting,
  • Align and work with the Technology Planning and Architecture team,
  • Coordinate with the portfolio managers to ensure alignment, dependencies, or impact a request may have to the other portfolios,
  • Build strong relationships within BSW business leaders to understand the business challenges and opportunities,
  • Create a collaborative partnership among executive leaders and portfolio stakeholders and enables resource demand planning, change management, and project pipeline planning decisions,
  • Support the creation of project management best practices, tools, and ways for BSW to drive efficiency in order to reduce costs and add value, and other duties as assigned
38

Global Growth & Innovation Process Owner Resume Examples & Samples

  • Initiative execution excellence: establishing a clear growth and innovation process that results on selecting the right initiatives to move through the innovation funnel insuring the proper gate checks
  • Ensure portfolio sufficiency in order to deliver CBN (Compelling Business Needs)
  • Ensure compliance and own the internal audit gap closing plan and continuous improvement process
  • Create and establish a robust BD (Business Development) network by Categories and with strong links from Global to Regional to Local
  • Ensure ownership of initiatives from the beginning to the end including post implementation evaluations and gap analysis
  • Ensure clear visibility, alignment and ownership of initiatives and triggers to drive actions
  • Develop and own the Growth and Innovation Playbook and related tools
  • Create and Share “Lessons Learned / Actions Taken” methodology. Ensure that horizontal replication within and cross-category is occurring when applicable
  • Work on standardization of Growth and Innovation work processes, documentation and Technology, Transfer & Training among the Category
  • Owner of Win as 1 Capability Journey Maps and Glidepath
  • Build and track capability within regions and categories ensuring their standard training and qualification/assessment plans
  • BS Degree in Engineering, Project Management, Manufacturing Operations or Related Field
  • 3 - 5 years experience in Engineering or ISC operations
  • 5 - 8 years technical PMO (Program Management Office) experience and/or Commercial experience
  • 5 - 8 years of experience on Best In Class Innovation management process
  • Has previously led portfolio, master plan management and Innovation process of a multi-category business. Proven track of success is required
  • Strong leadership experience managing teams and multiple big scale projects
39

SS Senior Process Owner Resume Examples & Samples

  • Acting as Accounting advisor and trainer to financial professionals and local organizations. Collaborate and communicate with partners to ensure delivery of SLA and knowledge is transferred among local organizations
  • Participating in the implementation of new initiatives related with the process and solving complicated issues related with daily activities
  • Constantly analyzing the process activities to identify potential improvements and opportunity areas to report this to the SS Managers & Continuous Improvement Process Engineer
  • Providing control and maintenance of your assigned accounts applying the corporate policies and procedures complying with the SLAs
  • Analyzing & processing the reports, journal entries, transactions, tax & legal requirements which provide the customer with complete, accurate & timely information for decision making plus supporting and coordinating external audits
  • Reviewing financial, managerial, and operating information for accuracy and timeliness for a specified area
  • Performing end of the month accounting Procedures
  • Providing information to Tax & Treasury Department as necessary
  • Bachelor’s Degree in Accounting/Finance/Business-Related field
  • Strong leadership skill to lead a team of Sr. Professionals
  • Knowledge and experience in Accounting & Costing and Financial analysis
  • Deep knowledge in corporate (USGAAP) and international statutory regulations (IFRS)
  • English proficiency: Fluent
  • Advanced MS Office skills, especially Excel (Pivot tables, vlookups macros)
  • Capable of working under pressure
  • Experience in risk analysis
40

Business Process Owner Resume Examples & Samples

  • Assumes responsibility to provide Divisional System Support Teams Application Support, as assigned by their manager, for Supply Chain Applications and networks used within the Safeway Supply Chain including but not limited to I-Trade, Demand Aggregation, SSIMS and INFOREM applications. Specifically related to answering questions, troubleshooting problems, expediting technical solutions, training and consulting as required.-Designs, tests, and implements solutions to improve business performance across the Supply Chain (includes business requirements analysis, application functional design (M/S Access a plus), coding, training, implementation and documentation) to achieve strategic goals. Is assigned and is responsible for completing tasks as a team member related to large Supply Chain Projects
  • Understanding the Business Processes across all procurement areas to include Produce, Meat, Grocery, GM and Seasonal Categories. Provide both system driven and process driven options to achieve the desired results with the pros and cons of each option
  • Designs, tests, and implements solutions to improve business performance across the Supply Chain (includes business requirements analysis, application functional design (M/S Access a plus), training, implementation and documentation) to achieve strategic goals. Is assigned and is responsible for completing tasks as a team member related to large Supply Chain Projects
  • Assists in the design, development, testing and rollout of application and process training programs to achieve business objectives
  • Analytical and problem solving skills, including the ability to design procedures to accommodate changes in laws or processes throughout the company and/or industry
  • 4 year college degree or equivalent experience in Purchasing, forecasting, Computer Science
  • Strong theoretical understanding and hands on experience with Supply Chain systems, (Buying, Forecast, Truck loading and/or other supply chain system management/enhancement and implementation experience)
  • Strong presentation skills, willingness to find and engage experts across company as needed to develop a solution that accommodate all stakeholders
  • Superior team building skills and an ability to lead small project or individual track within a larger project with little to no supervision
  • Ability to function effectively in a project work group understand the dependencies of you track on other tracks and the project overall
41

Senior Manager Global Process Owner Resume Examples & Samples

  • Acting as a primary liaison between the SSC O2C process, BPO teams for O2C and the business units and functions to generate demand for services and negotiate SLAs
  • The Order 2 Cash Process is a critical tower that includes, Cash Application, Collections, Credit Services
  • Leading & coordinating the Finance work streams associated with Order to Cash optimization
  • Develop business cases with data driven cause & effect analysis, for supporting technologies and changes in the way of working,
  • Leading the continuous improvement effort for the end-to-end Order to Cash process
  • Strategic developer of efficiencies through the O2C process
  • Implementation of readiness assessment for continuing change management processes
  • Work closely with BPO to provide strategic direction for continuous process improvement
  • Creating a seamless and satisfying internal and external customer experience
  • Proactively seeking and action feedback from customers on the end-to-end process
  • Clear and concise communication with partners for continuous improvement
  • Influence without authority to promote change management of the order to cash processes and efficiencies
  • No direct people leadership expectation
  • Responsibility for continuous process improvements of the O2C cycle
  • Defines SLA’s with the business and continues to communicate those with the business function leaders
  • Short term focus will be to develop strategy for efficient transformation of the Order to Cash Process and communicating this continuously to the appropriate stakeholders
  • Bachelor’s Degree required with 8 to 10 years expereince
  • 8-10 years in Shared Service Environment
  • 5- 8 years in O2C tower
  • Experience working for a multinational organization and working with colleagues internationally
  • Experience working in a process-driven environment
  • Proficiency in English language
42

Business Process Owner Resume Examples & Samples

  • Ownership of system configuration ensuring compliance with Business Unit expectations and Governmental requirements by providing Subject Matter Expertise (SME) of transportation applications
  • Conduct system audits, health and risk assessments across all facilities, overseeing the cross functional performance of the business process in Albertsons and Safeway Distribution Centers
  • Monitors system functionality and data integrity
  • Process governance and management which is expected to include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements and monitoring post-process improvement initiative perform to updated standards in addition to ownership of operational processes
  • Partners with IT in design and development of system enhancements. Coordinates the testing and validation of system fix and enhancement installation
  • Supports and coordinates the ongoing operations and supports the long-term vision of a Distribution Center (DC) operational area
  • Assists with prioritizing issues and requested system enhancements
  • Support and leadership for Lifecycle Management of systems and technologies across all manufacturing facilities
  • Support strategic business and systems planning. Major emphasis is placed on working with IT to eliminate down time and service failures, as well as driving new technology adoption process and implementing process improvement initiatives
  • Provide IT, Operations and Vendor Relationship Management
  • Work independently and maintain high intensity with minimal supervision
  • Subject Matter Expertise of transportation processes and systems
  • Knowledge of major transportation routing and dispatch systems (e.g. CAMS/Prospero), vehicle and driver performance and fleet maintenance
  • Develop and provide training or give formal presentations in large group settings
  • Evaluate vendor technologies for compatibility to Safeway technology architecture
  • Effectively use advanced PC skills (e.g. Microsoft Suite tools) including Visio, Project and MS Access
43

Global Process Owner Resume Examples & Samples

  • 7+ years of professional experience with background in process improvement, Finance business processes (O2C), Operations, program management, change management and/or ERP implementation and governance
  • Extensive experience with processes in Finance, Accounting or Controlling; comprehensive experience in process design and / or optimization; experience with SSCs with a finance background
  • Comprehensive experience with ERP and an affinity to support the development and harmonization of supporting IT tools / environments; experience with other payables / disbursement modules are a plus
  • Process improvement (LEAN, Six Sigma) or project management expertise preferred
  • Demonstrated interpersonal skills, customer management skills, analytical, change management and communication skills
44

Global Process Owner PP Resume Examples & Samples

  • Assign business data stewards
  • Develop standards and business rules for data quality maintenance and cleanup
  • 7+ years of professional experience with background in process improvement, Finance business processes (P2P), Operations, program management, change management and/or ERP implementation and governance
  • Additional experience within General Ledger, Accounts Receivable or Asset Accounting are a plus
  • Proficiency in English and local languages, if required by market standards
  • Proven ability to work in a team environment with strong Analytical and problem solving skills around accounting analytics and processes
  • Strong Managerial skills (people and workflow)
  • Basic computer skills (Word, PowerPoint)
  • Advanced Excel analytics capability, including pivot tables and data slicing
45

BSC Business Process Owner CPI Resume Examples & Samples

  • Lead and direct cross-functional teams to deliver breakthrough process improvement
  • Acquire, practice and evangelize the use of project management, lean and six sigma
  • Facilitate, train and coach team members on Lean Six Sigma, project management, key EBS, and Customer Support process
  • Understanding and working knowledge of ERP, CRM, and other key Support processes and systems
  • Evaluate end-to-end process capability and business needs and identify opportunities for improvement that enable specific business metric targets
  • Serve as process subject matter experts and owners for their respective location/area of responsibility
  • Analyze the as-is, best practices, collect and apply lessons learned
  • Identify process and system implementation requirements
  • Serves in a lead role in the design, implementation, and optimization of end-to-end business processes
  • Serve as a change agent utilizing accelerated change management methodologies
  • Review solution plans, confirm capabilities, priorities and or gaps
  • Work with multiple stakeholders to confirm system functionality and data
  • Facilitate alignment or process and system solution plans among relevant business resources and partner with IT throughout the region
  • Monitor and report assigned project status information
  • Experience with practical application, facilitation and coaching for CPI
  • Strong understanding of business fundamentals and financials
  • Be an Eaton Ambassador, coach, and influencer across all levels of the organization both inside Eaton and with Customers
  • Strong drive for results and self-directed personal initiative
  • Ability to communicate effectively with all organizational levels including senior business leaders
  • Excellent interpersonal skills, strong oral and written communications skills, and adeptness in the art of persuasion
  • Customer, sales, support, product, and market knowledge
  • Technical mindset and approach to problem solving
  • BSc in Finance, Engineering, Business, Information Systems or related field
  • Lean or Lean Six Sigma
  • 3-5 years project management experience or equivalent
  • Experience in mature use of Organizational Change Management (e.g., ADKAR)
  • Process knowledge in Sales, Customer Support, and Business Integration Experience / Sales or Service Management / Financial and Budget Responsibility / Strategy and Planning
46

Global Process Owner Resume Examples & Samples

  • Establish Process and Governance Structure fit-for-purpose
  • Defining the Business Case for the process
  • Ensuring there is optimal fit between people, process, technology (tools) and Steering (roadmap to end state)
  • Ensuring proper Key Performance Indicators are set and measured to determine the impact of process changes
  • Ensuring quality reports are produced, distributed, and utilized
  • Integrating the Process into the line organization – process compliance
  • Update related training modules / POC to training function
  • Taking a bird’s eye view “Big Picture”, overseeing and ensuring integration between the specific Process and other processes (e.g. safety, security, availability, capacity and scaling)
  • Staying informed about on-ground challenges of regional operational teams and frontline managers
  • Establish regular communicate cadence for senior management on process progress and performance issues
  • Writes clear and detailed functional specifications
  • Makes optimal tradeoffs between schedule, resources, and scope, and applies advanced technical and business knowledge to address major risks, challenges, and obstacles
  • Anticipates, identifies and drives resolution of technical challenges and interdependencies to prevent downstream problems
  • Service owner goals documentation, process and procedures
  • Track service owner goals and report to senior leadership
  • Audit organizational efficiency as the advocate for customer objectives
  • Guidance and collaboration with process engineering and improvement initiatives
  • 5 years operating in a leadership role either directly managing a team or matrix managing resources
  • 5 years working with senior company leaders as clients or internally
  • At least 3 years of experience driving large scale enterprise data center customization projects or similar work
  • Fundamental understanding of Data Center IT Infrastructure
  • Broad understanding of infrastructure technologies installation and design
  • Knowledge of network cabling, optic types, and test equipment, & experience with cabling infrastructure best practices and methodologies
  • Drive the realization of cost savings, supply efficiency, quality, and process improvements in line with regional and global financial strategies
  • Demonstrate clear understanding of infrastructure low voltage cabling systems and relevant standards in a complex Data Center environment
  • Vendor/contractor management
  • BA/BS degree or equivalent professional experience
  • BICSI RCDD Certification
  • Knowledge of Data Center Facilities Infrastructure (power & cooling)Working knowledge of enterprise ticketing system
  • Project management, organization and problem solving skills with a drive for results and the ability to handle multiple tasks
  • Process development and improvement skills
  • Maintain awareness of new and emerging technologies and the potential application
  • Genuine interest in mentoring junior staff
  • Proficiency in computer applications such as Microsoft Word, Excel, Project, Power Point
47

Completion Process Owner Resume Examples & Samples

  • Lead and manage performance of Residential Meter Operations Post Completion processes in adherence with electricity and gas industry regulations (DTC/RGMA)
  • To provide direction and strategy for the process area
  • Full process awareness and responsibility to proactively create and amend all documentation through Process Development and Process Maturity – Produce and manage; Process Maps, Guides, Call Scripts, Crib Sheets, Contact Lists, Email templates
  • To manage and maintain knowledge via appropriate knowledge share
  • Maintain effective working relationship & performance management of 3rd party offshore resource. Including responsibility for Quality Assurance management and providing feedback process
  • Manage effective communications and working relationships with customers, and with both internal and external stakeholders (Field, Offshore Back Office Processing, EHS). Including the effective feedback processes to drive positive Field behaviour and reduce poor performance
  • Deliver tangible strategic improvement plans based on analysis
  • To actively seek customer facing improvement initiatives
  • To actively seek cost reductions through automation or process improvement
  • To minimise aborts. Particularly driving improvements to minimise non-payable aborts
  • Take ownership for internal & external audits (covering BSI, Elexon, internal audit etc)
  • Manage and strengthen relationship with internal and external customers
  • Responsible for reporting of SLA’s and KPI’s, using analysis to identify improvements
  • Ensure effective working relationship and processes with Logistics
  • Lead and motivate the team to deliver, undertaking coaching and performance managing individuals
  • Manage the performance of all team members by proactively analysing performance levels, implementing and being accountable for appropriate improvement and change solutions
  • Understanding of M98/BSmart and other Meter Operations systems and databases preferable
  • Must demonstrate an understanding of and actively encourage process improvement, utilising mapping and quality techniques to meet ISO standards
  • Must demonstrate excellent communication skills, written and verbal, to internal and external customers at all levels of seniority
  • Actively works towards improving customer satisfaction. Setting and exceeding customers’ expectations through delivery of services, utilising available technologies to optimise quality and efficiency
  • Logical thought process to solve queries and escalations
  • Must be competent in using standard desktop applications to create reports and appropriate training documentation (Word, Excel, and Visio)
  • Adopt change and lead the team through transformation processes
  • Train, coach and develop others in areas of expertise
  • Experience within a Meter Operations environment preferred
  • Experience of analysing reports, SLAs and KPIs to conduct trend analysis
  • Process development, mapping, production of associated guides and documentation
  • Implementing process changes
  • Must demonstrate experience in & proven outputs of process improvement
  • Experience of people management preferred
  • Experience of escalation management
  • LI-CSB
48

Senior Manager Global Process Owner PP Resume Examples & Samples

  • Proven experience in Project and Change Management at senior level
  • Extensive experience in influencing in large organizations and matrix structures
  • Experience of working across International boundaries
  • Experience of working with senior client groups
  • Ability to independently manage projects and to take the lead in solving potential issues
  • Strong knowledge of SAP and P2P business processes
  • Good Business understanding
  • Strong understanding and mastery of finance and accounting
  • Strong IT understanding and Thorough knowledge of systems
  • Conceptual, be able to step back but also capable to dig into details
  • Recognized internally and externally as a key contact in her/his Processes &systems design and implementation
  • Willingness to keep learning and thinking on how further optimizations in process and tools could support the business
  • Resilient and adaptable. Able to think independently
  • Demonstrated interpersonal and communication skills from shop floor to senior management
  • Strong leadership skill able to work across bounderies
  • Understand and respond quickly to customer needs
  • Develop processes & systems expertise for P2P processes in finance organization & in the business
  • Be the business owner of processes & systems supporting finance activities
  • Develop user capabilities and expertise in order to leverage systems
  • Identify systems and / or processes gaps and develop short and long term improvement plans in order to reduce risks, increase precision of financial information to support business analysis and decision making, Reduce time spent of transactions and report generation, enable transversally
  • Reduce time spent of transactions and report generation in order to focus finance organization on most value adding activities as business partnering
  • Intitiate & Drive change across Vaccines – Manage Complex Project (impacting multiple department, multiple stakeholders or requiring any interaction with GSK Corporate, Budget < 500.000eur) for processes/systems/tools
  • Maintain processes documentation (training, sarbox, role matrix…) & coordinate training delivery
  • Project manager , approve Change Request, testing, communication of change request to impacted persons, Manage steering committee
  • Define a clear vision within the P2P - develop external network
  • Ensure efficient partnership with IT
  • High connection & collaboration with Finance and the business as well
49

Change Control & Periodic Product Review Process Owner Resume Examples & Samples

  • A Bachelor’s degree in Pharmacy is required
  • Minimum 4 years of experience in Pharmaceutical industry, with operation or quality experience
  • Knowledge and usage of Trackwise system is required
  • Experience in QMS implementation, Operational Quality, GLP, and GMP
  • Very good computer skills and Excel advanced (Generating charts, validating data, using formulas)
  • Excellent Interpersonal and communications skills
  • Excellent command of English language
  • Register all change proposals approved by area/process owner and maintain the change control log on Quality work flow (Trackwise®) and provide guidance for changes within the scope
  • Follow up on the completion of the change control plan activities against the scheduled timetable and coordinate to generate the change control plan with the required data
  • Ensure appropriate approvals are obtained and consolidated with all references and attachments relevant to the CCR for closure
  • Ensure all necessary preparations for implementation of the change into routine use are performed while notifying all stakeholders impacted by the change of its interim closure
  • Responsible of the assigned validation documentation; VMP, IQ/OQ reports, PQ protocols and reports, interim reports and validation summary reports
  • Prepare the listing of products, prioritization of the products according to each product technical issues and number of batches to be performed on two phases associated with review frequencies schedule and rational
  • Define the parameters to be included from the non mandated and time span for the product review by listing the products prioritization according to each product technical issue along with the batches to be performed on two phases associated with review frequencies schedule and rationale
  • Prepare the product review report based on the data gathered and the statistical analysis performed on the quality and production data while determining the status and impact of previous PPR and CAPA results on the current product review
  • Attend the Management review meetings at site to discuss and approve the recommendations and CAPA resulted from the PPR and providing the recommendations and agreed CAPAs aroused from the Management review meeting while reflecting the outcome on the local CAPA system at site
  • Utilize GPS tools for effective performance and continuous improvement in ways of working by ensuring EHS policies and procedures are implemented during work
  • Provide guidance of current regulator expectations and consultation to customers on interpretation of regulation and guidance published by regulatory agencies, industry, and GSK
  • Participate in applicable root cause analysis teams to review and agree on the CAPA plan, performance measures, and assessment dates
  • Monitor and review performance measures to ensure CAPA effectiveness and verify applicable CAPA deliverables as agreed and remains in use
50

Business Process Owner, Operations Resume Examples & Samples

  • Run and improve the framework for improvements and governance of global standards
  • Understand business requirements as foundation for process improvements
  • Drive Continual Improvement in Process Performance & Business KPIs to achieve Cost Leadership and Commercial excellence
  • Execute identified changes to the processes and IT tools (existing and new) to drive Waste Reduction and attain Cost Leadership
  • Review global, local or regional intermodal reports for ways to improve efficiency
  • Drive overall direction for functional processes and projects
  • Drive Process Confirmation and Continuous Improvement in the organisation
  • Collaborate with other functional process owners and create seamless End to End processes
  • Provide inputs to improve IT System landscape for Maersk line processes in scope
51

Global Process Owner Resume Examples & Samples

  • To drive change management activities required by global finance initiatives
  • Ensure the right initiatives are undertaken and that the benefits are fully realised
  • To minimise the number of ‘local’ process exceptions
  • Develop the best in class solution for PTP business process
  • Ensure new technology platforms are developed to enhance PTP business processes
  • Ensure standard process is executed in BSG’s SSCs
  • Design of the strategy and operating model for the PTP process
  • Own the global business process (“The Box”) and act as the guardian of its integrity
  • Ensure PTP processes operate in a robust and sustainable manner within a clearly defined governance model
  • Maintain and manage a clear roadmap of initiatives to grow the BSG footprint – growing the volume of BSG customers and the value/ quality driven from the process
  • Lead process transformation ensuring business attains process excellence/ maturity
52

Senior Process Owner Resume Examples & Samples

  • Provides project management support for Destinations projects for Clinical Operations
  • Conducts business process analysis for Clinical Operations across all divisions: Local Staffing, Locums, Travel Nurse and Allied
  • Conducts assessment of current state processes in collaboration with Clinical Operations Director, BPO, and SMEs
  • Partners with interdepartmental team to conduct gap analysis
  • Identifies short term and long term opportunities for improvements
  • Provides support to the team with development of business requirements
  • Identify test case scenarios and authors test scripts
  • Provides interface support (translation of business processes) between the team and IT during JAD, build, UAT, and go live
  • Assesses educational needs of the team and partners with LTD team to develop appropriate training
  • Partners with SMEs in development of process education, additional education needed to support the team, development of jobs aides and SOPs
  • Implements education and training for Clinical Operations department
  • Actively participates and provides support during mock go live and go live activities
  • Collaborates with department leaders to resolve ongoing issues and recommend improvements
  • Acts as SFDC subject matter expert to support development for Locums, Travel Nurse and Allied
  • Documents, tracks, and follows up on all team requests for SFDC enhancements for translation into IT requirements
  • Partners with Business Operations Leaders to develop standard reports as needed
  • Serves as a champion of SFDC process enhancements and partners with leadership to effectively communicate and manage the change process
  • Travels as necessary to meet the demands of Destinations program
  • Strong healthcare staffing industry knowledge, experience and understanding of the market, business models, processes and structure
  • Proven success in project planning and management
  • Proven success and experience in business operations
  • Exceptional skills in process design and proven experience in process redesign and execution
  • Proven success at planning, leading and sequencing multiple projects and work streams
  • Knowledge of credentialing and licensing processes
  • Experience and ability to lead contract escalation situations
  • Strong leadership, influencing, planning and organization and communications skills with the ability to proactively manage time and juggle workload across different types of tasks at one time and staying within project scope in a fast paced environment
  • SalesForce.com experience; implementation experience desired with strong change management experience
53

Business Process Owner / Lims Manager Resume Examples & Samples

  • Bachelor’s degree in Agriculture, Biology, Chemistry, IT or related discipline
  • Minimum of 5 years’ industry experience with LIMS software development, deployment and support experience; proven examples of success in an IT partnership
  • Experience in requirement gathering, testing, and/or implementation of software applications
  • Ability to organize & communicate effectively, both written and verbal, with technical and non-technical people across functional teams
  • Ability to challenge the paradigm in a productive manner
  • Experience with microservices/APIs
  • Experience with software development or advanced IT applications, such as, Nintex workflows, Teamsite development, and Spotfire
  • Interest in continuing to learn and develop in the IT space
  • General knowledge of protein biochemistry and molecular biology
  • Knowledge of scientific regulations; GLP Lab compliance standards
54

Senior Business Process Owner Sme-navsea Resume Examples & Samples

  • Perform root cause analysis, resolve, and track end-user issues as they relate to material management, warehouse management, and inventory management
  • Analyze and resolve Navy ERP HEAT tickets
  • Support the customer in transitioning material into the Navy ERP system
  • Assist in gathering and compiling inputs for proposed system and business process changes
  • 6 years of experience using Navy ERP in warehouse, inventory or/ supply support management environment
  • 3+ years of general Navy supply knowledge including, inventory management, purchasing supplies, reconciling inventories, physical distribution
55

Global Process Owner Workforce Administration Resume Examples & Samples

  • Creating and leading a high performing team. Being able to drive talent and performance through setting clear objectives, managing performance and creating opportunities for the team
  • Owns the relationship with Client Solutions with regards to the WFA Service operating model
  • Responsible for defining, managing, changing and deploying the HR Service Catalogue relating to WFA
  • Responsible for defining, managing, changing and deploying the associated WFA Processes
  • Responsible for defining the functional requirements relating to the development of WFA services specific tools and working closely with HRIS to the realisation of these tools
  • Responsible for the effective line management and supervision of the WFA team
  • Responsible for defining, managing and operating the end state process support model for WFA and the continuous improvement of the associated process, services and delivery model
  • Proven experience in multiple organisational change management roles, including demonstrated skills in leadership alignment, stakeholder identification and analysis, detailed change impact assessment, end-user training, and developing and executing organisational change management plans
  • Experience leading process design or change management for Workday implementations
  • Experience of operationalising Workday Processes in relations to wider HR Operating change management programme
  • Excellent facilitation, communication and data analysis skills
  • Experienced in establishing, building and developing trusted and productive relationships with key stakeholders
  • Experience of leading business development activity in the technology adoption space
  • Experience of working in a multi-cultural environment
56

APP Business Unit Process Owner Resume Examples & Samples

  • Ensuring that all APP core processes are performed in compliance with the methods, materials and equipment specifications as detailed in the BU Core Manuals and associated ASAT
  • Developing Plant Core Process Owner User Groups who continually update and incorporate core best practices across the business
  • Driving core process management at all APP locations using the scientific method and six sigma tools
  • Ensuring development and implementation of new materials and processes rooted in six sigma methodology
  • Reporting core process ASAT status on a monthly basis and develops plans to facilitate continuous improvement activities
  • Acting as a conduit between the Research Center and manufacturing facilities to ensure that technology needs are communicated and new technology is rapidly tested and implemented
  • Bachelor’s Degree from an accredited institution AND minimum 7 years of investment casting ceramic core experience
  • Bachelor's Degree in Ceramic Engineering AND minimum 5 years of industrial manufacturing experience
  • Six Sigma certified
57

Global Process Owner Resume Examples & Samples

  • Sets the vision and strategic direction for the finance OTC process and executes the strategy
  • Drives OTC finance process standardization/simplification and improvements within OTC process and controls to achieve leading practice levels of efficiency and effectiveness
  • Partners with MFS and business unit process leads to drive process and controls excellence and continuous improvements
  • Sets proper metrics and sets targets for process performance
  • Reviews and provides input to finance policies and procedures connected to the OTC process
  • Sits on the Global Process and Controls Leadership team responsible for driving process and controls excellence for Mars, while fostering and HPC team culture
  • Operates in collaboration with Global Process and Controls Leadership Team, Service Center Leads and MFS process leads to define and develop a strategic roadmap for assigned process area
  • Embeds internal/external leading practices to standardize the process and control design in line with key principles across Mars Corporate Finance, MFS and units
  • Defines and maintains the process and control standards (PACS) documentation for AR, including proposing Internal Controls Excellence (ICE) control guidance and any other additional controls (e.g. identification of automated controls) to the Global Financial Controls team
  • Identifies new risks and requirements regarding financial controls over the OTC process and coordinates with Financial Controls team for alignment and support
  • Prioritizes and manages a portfolio of improvement initiatives and tracks delivery of the measurable business benefit
  • Defines and establishes proper process KPIs and targets; reviews performance reported by service centers, and supports gap closure activities and continuous improvement efforts of the service center
  • Ensures adherence to global OTC financial process and control standards; responsible for the governance of exceptions to the leading practice, while ensuring local compliance requirements are not compromised
  • Manages escalations necessary to ensure process integrity and efficiency, and ensures senior management is aware of significant issues or opportunities
  • Drives continuous improvement in the process by benchmarking against leading practices and establishing ongoing initiatives to enhance capability and efficiency
  • Provides input to define the full end-to-end business process and automation initiatives across the Order-to-Cash function on a global basis
  • Sets and oversees the maintenance of the process level master data within the context of the global data policies and monitors adherence
  • Creates a seamless and satisfying internal and external customer experience; proactively seeking and actioning feedback from customers and key stakeholders on the OTC process
  • Identifies and sponsors capability building opportunities for MFS, and the business units to develop expertise in the process and controls
  • Demonstrates and nurtures a culture of collaboration and high performance across Mars Controllers Team, the GPC team, MFS and business units
  • 10 or more years of experience in accounting/finance
  • 5 or more years of experience in AR and/or Order-to-Cash preferred
  • Experience in leading transformational program or enterprise wide change initiatives
  • Experience working for a multinational organization and working with colleagues internationally would be a plus
  • Experience in a shared services center and/or process-driven environment would be a plus
  • Proven leader with ability to influence the highest levels of the Mars, Incorporated organization
  • Experience managing teams; remote management
  • Proficient in influencing overall business results while managing the risk profile of the business
  • Undergraduate Degree in Accounting or Finance with a concentration in Accounting
  • Professional Certification (such as CA or CPA) and/or a master degree preferred
  • Trained in Effective Business Change/Business Process Management/Lean including process mapping
58

Divisional Process Owner Resume Examples & Samples

  • Prioritize requirements / issues and escalates process requirements to GPO
  • Assist feeder groups with month end and quarter ends close issues that are technical in nature as it relates to the Accounts Receivable, Order Management, general ledger, e.g. system performance, posting and/or issues related to interfaces
  • Provide training concerning processes and/or FRM technical functionality
  • Testing coordinator: Coordinates and participate in required local testing (UAT) for upgrades or patches
  • Drive process improvement with a clear understanding of possible incorporation of regional constraints that do not inhibit global standardization
  • Escalating FRM issues on the behalf of Global Finance organizations
  • Works very closely with the Apps IT’s general ledger Global Application Owner (GAO)
  • Ensuring that regions adhere to global processes
  • Addressing ad hoc email queries concerning questions and issues with the FRM
  • Handling Ad hoc calls for clarification on standard processes or possible exceptions
  • Attend meeting & calls that have global or regional implications with the FRM module
  • Provides the first line assessment for service request handling. The DPOs should assess whether an SR is a training issue, process issues, or technical issues. Based on their assessment get the SR direct to the appropriate parties for resolution
  • Develop dual reporting solutions for 605/606
59

The Graduate Role Provides an Opportunity to Work for a Business Process Owner Resume Examples & Samples

  • Ledger set up and posting rules
  • Stock accounting and inventory valuation
  • Work in progress, raw materials, finished goods and unallocated stock valuation and analysis
  • Financial reporting, month-end processes and consolidation
  • Management reporting of the order book, project progress, customer accounts
  • Creditors and debtors
  • Customer credit insurance and new customer approvals
60

Process Owner Resume Examples & Samples

  • Accurately complete daily paperwork
  • Train line workers on specific jobs duties
  • Troubleshooting to resolve equipment malfunctions
  • Audit, enforce and abide by GMP policies
  • Comply with quality procedures
  • Comply with safety procedures
  • Operate machine to standard rates
  • Strong decision-making and problem-solving skills
  • Knowledge and understanding of Good Manufacturing Practices
61

Process Owner Resume Examples & Samples

  • Train/develop line workers on specific jobs duties
  • Use tools to solve basic in-line mechanical issues
  • Coordinate line worker schedules and rotate line workers on the asset
  • Ensure washouts are done properly
  • Perform complex changeovers
  • Ability to apply mechanical skills in real life situations
  • Strong interpersonal skills and ability to direct activities
  • Ability to train others and evaluate employee performance
  • Minimum 1 year machine operator experience
62

Director, Global Process Owner Resume Examples & Samples

  • Develop the future-state Service Delivery Model (split of activities between local and shared) with the objective of meeting migration expectations stated in the Business Case 
  • Support in the recruitment and hiring of Shared Service Center (SSC) resources including developing job descriptions, reviewing resumes, interviewing, and selections 
  • Support the design and build of Enabling Technology through participating in requirements gathering, design sessions, and testing 
  • Conduct Knowledge Transfer from existing sites to employees in the new SSC, including
  • Strong project management and organization skills; highly structured work approach 
  • Strong presentation, verbal, and written communications skills 
  • Ability to engage with, provide guidance to, and quickly affect change across other teams/departments; ability to maintain collective motivation throughout the project 
  • Leadership, negotiation, interpersonal and strategic planning skills necessary to facilitate change and interact with senior management, division management, and business unit partners 
  • Business acumen to develop effective partnerships with key stakeholders and provide a strategic perspective in discussions and communications; including framing the needs of Finance and Groups in context of the larger Thermo Fisher organization 
  • Ability to internalize the long-term strategy of the Thermo Fisher Finance Organization and make decisions that align to both short and long term goals 
  • Committed to the objectives of FSSI and understands the importance and confidentiality of this initiative
  • Contacts:  Global Process Owners will report to the FSSI Finance Leader 
  • Project Resources: Global Process Owners will work across the FSSI Team, heavily interacting with the North America Transition Lead, Migration Execution Tracks, Shared Service Site Lead, and relevant Enabling Technology Execution Tracks. Project team members include both Thermo Fisher resources and outside vendors
  • Finance Resources at Impacted Sites: Global Process Owners will interact with Finance Leaders and identified Subject Matter Experts at impacted sites 
  • External Stakeholders: Global Process Owners may interact with external stakeholders to communicate changes in existing processes, if necessary
  • Location & Working Conditions:  Relocation is not required for this position, however travel will be required  Travel is estimated to be every 2-3 weeks to attend key project meetings or co-locate with other project team members  Travel location will vary depending on the current Phase of the project
63

Business Process Owner Resume Examples & Samples

  • To ensure compliance and integrity of the global template of the R2R processes related to Intercompany, Cash Management, Fixed Assets and Period Close
  • Provide functional expertise of in scope processes to Business Services deployment teams
  • Work alongside Global Process Owners, Global Service Managers, Functional Analysts and Transformation Manager to enable successful deployments
  • Experience of working in a complex, Matrix organisation with a global scope. FMCG experience desirable but not essential
  • Relevant accounting qualification (ACA, ACCA, CIMA or international equivalent)
  • Project Mgmt., 6 Sigma qualifications desirable but not essential
  • Knowledge of SAP & JDE ERP systems
64

Business Process Owner Resume Examples & Samples

  • Responsible for template design, including high level business process flows, fully documented Global Business Process template design for each major sub-process and relevant financial controls and reports within each process
  • Specifies the design standards which must be followed by all areas
  • Ensures that each solution aligns to the business requirements (documented via User Requirements specification) but at the same time ensures that any business needs driving a requirement for customization are strongly challenged and options for process redesign are considered. Where customizations are needed the justification is documented and endorsement of functional Steering group obtained
  • Specifies and owns delivery of specific master data elements and driving simplification and standardisation of those data
  • Supports the Local Management (local project owners and super users) in achieving their implementation objectives
  • Participates in preparation of training materials and the delivery of super user training as may be required
  • Responsible for the definition, execution and approval of system testing from a business perspective
  • Responsible for the resolution/review of issues, risks and business impacts for the owned process
  • Proactively and on on-going basis identifies internal and external best practices that will enable improvement of the standard end-to-end process
  • Defines measures to be used to gauge process adherence in live sites
  • Defines key performance indicators (KPIs) to be used to measure the effectiveness and efficiency of relevant processes
65

Group Intercompany Unit-process Owner Resume Examples & Samples

  • The role is to perform calculations of Sales and Marketing Transfer Procing according to the prescribe methodology
  • Preferably with Banking and Finance experience
  • Background in Transfer Pricing is an advantage
  • Knowledgeable in US GAAP and IFRS
  • With good interpersonal skills and teamwork
  • Degree in Accountancy, Banking, Business Management, Economics, and other finance-related discipline
66

CPQ Process Owner Resume Examples & Samples

  • Create 3-year strategy to transform quote to cash process by developing business case to support a Global, integrated configure, price, quote solution
  • Produce compelling ROI to support the benefits of CPQ connecting existing ERP and CRM solutions
  • Create map of current processes supporting the sale of a complex product offering in global markets
  • Define CPQ success and effectively communicate what is required to achieve this success
  • Create definitions for measuring value from CPQ investment. Collaborate cross functionally as well as at executive level to ensure agreement with metrics
  • Manage project from definition to deployment incorporating robust KPI’s such as Cycle Time, Deal Size, Win Rates, and Discount compliance
  • Design training deployment model for CPQ launch and continual improvement
  • Responsible to ensure data requirements for KPI’s are reinforced with global tool training
  • Partner with VP Sales, Product Management, Finance, and Operations to control margin and details necessary for manufacturing and forecast accuracy
  • Deploy a solution that allows visibility to GM analytics, ASP targets, and package selling
  • Responsible for managing all CPQ projects within allocated budgets
  • Partner with the Product Management, Marketing, Finance and Sales teams in the development and implementation of CPQ training
  • Define and support multiple platforms in place while driving towards a common vision
  • Work closely with teams driving CRM and ERP tools to ensure design supports successful integration and connection
  • Continually look outside and inside PerkinElmer for tools to improve CPQ success
  • 10 years of Life Science sales administration, operations or equivalent combination of education/experience
  • B.A. / B.S. Degree in Business Administration
  • Strong business instincts, effective executive level presentation skills, background supporting global sales organization selling products at a wide range of price points
  • Good working knowledge of CRM and multiple CPQ solutions. SAP, SFDC a plus
  • Demonstrated track record of executing a project requiring Executive Sponsorship
  • Strong interpersonal skills to collaborate with other departments to accomplish goals
  • Exceptional written, oral and presentation skill. Strong platform and facilitation skills
  • Ability to orchestrate projects and meet deadlines
  • Ability to build strong working relationships with executive stakeholders, global sales and cross-functional teams to ensure the successful support and deployment of CPQ tool
  • Skilled executive communicator; comfortable and experienced at multiple levels·
  • Knowledge of large scale program/project management methods
  • Ability to travel to foreign countries
67

Senior Process Owner Resume Examples & Samples

  • Lead the team who perform payroll processes, as well as local tax and social security compliance, and delivers results through them, balancing workloads within the team to achieve the results in a timely manner
  • Plans and coordinates strategies and operating actions
  • Coordinates the annual payroll payment calendar
  • Provides guideline on corporate policies, internal control compliance, internal procedures
  • Manages the payroll service providers relationships, SLA compliance
  • Review process SLA compliance and performance indicators
  • Leads and participate in special projects
  • Standardize and improve the service delivered to all L.A. operations within his/her span of control, promoting process simplification and automation, managing process scorecard in a continuous improvement context
  • Identify and communicate Risks and Opportunities
  • Spread knowledge and promote best-practice sharing across the team
  • Coach team members, provide feedback, promote teamwork, create and environment which fosters professional growth and challenge individuals to develop their capabilities
  • Coordinate information delivery for internal or external audits
  • Professional degree in accounting, administration, HR or any other related field
  • Master degree in administration, finance or related
  • 4 or more years of related work experience
  • Strong analytical, problem solving, decision making and communication skills and be detail-oriented
  • Updated knowledge in fiscal, laboral and Social Security legislation
  • English advanced level
  • Excel advanced level
68

Resilience Process Owner Resume Examples & Samples

  • Owns all of the processes and procedures operated in support of the Group Resilience Policy & Standards
  • Evolves the processes and procedures in support of the Policy and Standards
  • They will be responsible for apply Lean principles to our processes and procedures
  • They will drive training education and awareness for those with a Resilience role
  • They will partner with the tooling and automation team to ensure tooling has clear requirements and an automation agenda to reduce manual steps in the processes and procedures
69

Business Process Owner Resume Examples & Samples

  • Design and own the Brand Protection technology strategy, including application principles, risk assessments and specific tactical solutions implemented at component providers, packaging sites and distribution sites, while assuring that the design and implementation meets specific market, business and regulatory drivers
  • Manage all operational aspects for the use of security features, including authoring and implementing procedures and directives, meeting quality compliance requirements, and other support aspects. In doing this, assure that adequate quality, specification traceability and access controls are maintained to maximize the effectiveness of the security features in Biogen’s manufacturing and supply chain network. Support implementation projects with subject matter expertise, assessments and documents. Support packaging and distribution sites regarding implemented security technology and act as interface between these sites and packaging component providers for questions about Product Security
  • Research and keep up to date with security technology developments in the market, manage existing and new vendor relationships and develop new security feature options in collaboration with the Packaging Technology function, based on emerging business needs. Provide life cycle management oversight for all security feature platforms, and decide on and communicate the application rules for these security features in artwork and packaging operations via the Brand Protection directive
  • Coordinate technology pilots, working closely with internal groups such as Artwork, Packaging, Sourcing and Supply Chain Quality, as well as external partners such as Product Security Providers, Component Printers and Contract Manufacturers
  • Cooperate with government authorities regarding suspected counterfeit activities, participate in appropriate working groups and teams within and outside of Biogen on related topics, as well as monitor of global standards and regulations having an impact on Brand Protection technology
  • Provide training and training materials to relevant users such as site quality, investigators or customs organizations, and act as authoritative subject matter expert for product authentication activities related to Brand Protection features
  • LI-POT5
70

Incident Manager, Process Owner Resume Examples & Samples

  • Number of recurring Incidents
  • 3-5 years as an Incident Manager
  • 2-3 years of having used any Service Management tool, preferably ServiceNow &/or Remedy
  • Deep knowledge of ITIL processes, certified in ITIL V3, preferably OSA or Service Operations
  • Good experience with process implementation, improvements and reporting
  • Experience working with service desk services and other 3rd party vendors providing support services
  • Excellent English skills, written and verbal
  • A great communicator, a skilled problem solver and highly structured and organized
  • The ability to be personable and tenacious is a key to be successful in this position
  • Ability to collaborate and communicate across teams and suppliers in order to ensure process adherence
71

Process Owner Resume Examples & Samples

  • Guide peers, leaders, and business owners in the use of process mapping, standard operating procedures and other standard documentation
  • Engage with IT, Sales, Business Solutions Directors, Product management, Client management and all groups at Ecova to support continued efficiency gains and growth and transformation of the business process
  • Participate and contribute to IT projects defining the business processes in question and reviewing and updating or creating any process documentation once projects are finalized
  • Support the sales process and onboarding of new clients as the voice of the business and support the design and documentation of any custom processes potentially required for new clients
  • Present business cases to stakeholders across the company from executive level to front line employee which enable the implementation of processes which promote the continuous transformation, growth and ability to run the business
  • Communicate process changes and results to all levels of the business and bring to transparency to the business process
  • Minimum 3 years of experience at Ecova with demonstrated knowledge of the Ecova business
  • Experience looking across a portfolio of multiple processes and programs, analyze complex data and processes, identify potential risks, draw meaningful conclusions, and make business recommendations
  • Proactive and solutions-focused with an ability to deal effectively with difficult interactions and tough issues
  • Comfortable in an ambiguous and quickly changing environment
  • Must be detailed oriented and have the ability to organize and prioritize multiple tasks and workflow. Excellent time management and organizational skills
  • Must demonstrate high integrity
72

Change Manager, Process Owner Resume Examples & Samples

  • Define, document, implement and maintain the Change management process
  • Accountable for the overall management and coordination of all infrastructure changes throughout their lifecycle, including the below activities
  • Number of Changes deployed successfully /unsuccessfully per month
  • Number of CAB meetings
  • Progress of the Process Improvement Plan
  • 3-5 years of being a Change Manager, preferable as process owner
  • 2-3 years of having used any Service Management tool, preferably ServiceNow &/ Remedy
  • Deep knowledge of ITIL processes, certified in ITIL V3, preferably RCV or Service Transition
  • Experience working with 3rd party vendors providing support services
  • Ability to analyse, critical reasoning, problems solving skills and having the ability to manage complex situations, maintain a helicopter view and yet go into details, if need be
  • A dynamic profile, a result-oriented approach to work and an ability to motivate others to deliver results
  • Structured and professional in approach and having the ability to say “No” if deliveries do not match with agreed standards and quality gates
  • A global mindset
73

PP Global Process Owner Resume Examples & Samples

  • Provide Strategic direction to the BPO
  • Acting as a primary liaison between the SSC P2P process, BPO teams for P2P and the business units and functions to generate demand for services and negotiate SLAs
  • The Procure to Pay Process is a critical tower that includes, Accounts Payable, Variance Matching, and Vendor Relations
  • Leading & coordinating the Finance work streams associated with Procure to Pay optimization
  • Develop business cases with data driven cause & effect analysis, for supporting technologies and changes in the way of working
  • Driving innovation in the process by continually benchmarking against leading practices and establishing ongoing initiatives to enhance capability and efficiency
  • Leading the continuous improvement effort for the end-to-end Procure to Pay process
  • Strategic developer of efficiencies through the P2P process
  • Responsible for Strategic direction to BPO
  • Responsibility for continuous process improvements of the P2P cycle
  • Short term focus will be to develop strategy for efficient transformation of the Procure to Pay Process and communicating this continuously to the appropriate stakeholders
  • SLA compliance
  • Demonstrated ability to think both strategically and tactically
  • Demonstrated ability to deliver continuous improvement initiatives
  • Skilled in building strong external and internal strategic relationships
  • Highly competent in influencing without authority through knowledge, skills, and relationships
  • Skilled in managing a portfolio of business issues that cross short and long term strategic objectives
  • Adept at looking cross functionally and weighing competing ideas and priorities
  • 5- 8 years in P2P tower
  • 5 yrs accounting experience
  • Significant years of experience in a process area with strong knowledge of the end-to-end process
  • Team player with ability to build relationships and influence team members and wider stakeholders
74

Business Process Owner Resume Examples & Samples

  • To drive the design of global business processes in the Plant Maintenance function, and the corresponding Global Template solution
  • To own all process changes and continuous improvement in the Plant Maintenance processes
  • To design and to own the end to end Plant Maintenance processes including
  • In-depth knowledge of E2E business processes
  • Actual Plant Maintenance experience in business preferably in FMCG sector
  • Strong business analytical skills,
  • Strong ability to develop high profile, influential and collaborative relationships across teams, functions and layers,
  • Strong presentation, communication and inter-personal skills
  • Fluent spoken & written English
  • To provide process support in a Business As Usual context, as may be required
75

Global Process Owner Resume Examples & Samples

  • Leads and contributes to the development and subsequent execution of leading practice and continuous improvement strategies of the Accounts Payable and Employee Expense function
  • Supports design, development, maintenance, management, and enforcement of standardized Accounts Payable policies, procedures, processes, controls, and enabling systems in partnership with supporting functions, including, Procurement, Accounting, Treasury, and IT
  • Supports the integration of AP-related systems with other company systems and tools
  • Manages and evaluates operations activities to defined metrics (i.e. DPO, aging), recommends improvement and modifications, and prepares operations activities reports for leadership review
  • Manages and oversees all Invoice to Pay and Expense resources
  • Leads and manages the relationship and performance of our outsourced vendor from an ITP perspective, continuously identifying and evaluating opportunities
  • Partners with Global Sourcing/Treasury and Suppliers to drive optimal payment terms, invoice compliance and to enable automatic invoicing and disbursements resulting in paperless processes
  • Aggregates, maintains, analyses, reconciles and reviews with leadership the accounts payable ledger accounts, financial statements and other required AP reports and controls
  • Manages and ensures the Accounts Payable team prepares records, verifies, and pays supplier invoices in an accurate and timely fashion
  • Partners with Global Sourcing and Tax function to ensure effective maintenance of supplier master data, transactional data, financial data and tax data
  • Manages and ensures payment of all employee expense reimbursements
  • Ensures SOX compliance of the Invoice to Pay function, including identifying and managing fraud risks, ensuring segregation of duties, facilitating audits and reviewing the occurrence of non-standardised processes and activities
  • Manages the development and delivery of training materials to the business and ITP teams and ensures the continued development of resources to support the function
76

Contact Center Core Process Owner Resume Examples & Samples

  • Translates Company strategy into processes
  • Understands Customer and Agent needs and ensures the processes are aligned
  • Documents, owns, communicates and maintains agent processes
  • Makes sure processes are aligned E2E
  • Leads/ participates and contributes to and consults in cross-functional process improvement initiatives
  • Supports/ participates and contributes project/programs
  • Identifies opportunities for Process standardization and simplification
  • Establishes appropriate metrics
  • Monitors Process adherence and ensures compliance and drives improvements
  • Collects, consolidates, and charts data
  • Ensures alignment to the overall Contact Center Quality Measurement System
  • Actively manages change ( communicate, control and provide inputs for the assessment)
  • Maintains internal scorecards
  • Work in multiple projects leading and providing expertise to project teams and participates in cross-functional initiatives
  • Establish governance for the process based on process scope
  • Document the process, establish process measures and ensure monitoring system
  • Ensure process compliance and determine when improvements are required
  • Manage changes to the process artifacts (process documentation, training, job aides, etc)
  • Have/Develop expertise on subject matter content and data sources
  • Represent EMEA regarding Contact Center Agent Processes
  • Bachelor's degree in Computer Science, Process Engineering, Business Administration or equivalent diploma or experience
  • Process Management Experience
  • Experience in virtual team environment
  • At least 2 years' experience in Call Center support environment. Good understanding of Call Center Processes, Tools and Agent Experience
  • Green Belt Certification will be a plus
  • Excellent analytical thinking, technical analysis and data manipulation skills to support data analysis
  • Project management skills and affinity
  • Must have the ability to work flexibly and on own initiative
  • Strong leadership skills, including team building, conflict resolution and management
77

Business Transformation Sub Process Owner Resume Examples & Samples

  • Implementing a standard interface between systems and the MillerCoors Manufacturing Solution (MCMS) for Brewing, Packaging and Utilities in our 7 large Breweries
  • Enabling MCMS consistency and standard reporting to SAP and others
  • Ensuring new process control systems are engineered to minimize end-to-end complexity
  • Identifying where manual data entry is required as it will be directly entered into GE Proficy without control system modifications
  • Overall – from Project to Operations
  • Strong knowledge of Brewing and Brewing Quality Operations and will become a SME and Super User of the process / system
  • Will increase knowledge and expertise in the business process – both normal operation as well as unexpected / exceptional operations
  • Is generally regarded as a knowledge leader in their business area
  • Is a good communicator, and enjoys mentoring and helping others
  • Project Phase
  • Learns the new process very early
  • Participates in application testing and provides feedback
  • Helps with development of training materials
  • Provides departmental training to other users
  • Participates in rollout of the new process / application to all breweries
  • Operations Phase
  • Is an expert on the process and understands its end-to-end functioning, as well as the interactions and dependencies with other processes
  • Is an expert on the application and can explain advanced application transactions as well as exception conditions
  • Provides end user support
  • Shares best practices
  • Identifies and helps define enhancements and new functionality
  • Is a member of the Corporate / Brewery PSSN
  • Collaborates with other Super Users to expand knowledge and share best practices
  • Supports team mates and breweries with Process and application problems
  • Shares best practices with respective Communities and other users
  • Super Users receive continual process, application and soft skills education
  • 5 or more years of business experience
  • Familiarity with relevant CPG industry business processes & best practices
  • Experience in business process
  • Process simplification background (e.g. six sigma, lean, etc.)
  • Business knowledge and understanding based on successful participation in customer-facing or business-related projects or programs
78

Regional Process Owner Resume Examples & Samples

  • Take responsibility for the performance of a given process along with the design of the processes necessary to achieve the objectives of the business
  • Advise relevant stakeholders in the business on improvement options and apply business process redesign methodology to develop effective solution to business problems. Identify the current state of a process and the improvements that need to be made
  • Establish and manage process performance objectives and take responsibility for the end-to-end performance
  • Identify and implement specific future change requirements to processes and will be responsible for creating stakeholder communities, regular communications, facilitation of workshops and general end-user training
  • Create initiatives that drive process improvement activities
  • Enable the relevant controls to ensure process adherence and ensure the ownership of regional, country or client specific process variations
  • Relevant tertiary qualification (Business process engineering and mapping, IT or Business)
  • ITIL V3 / 2011 foundations certification
  • 3 – 4 years’ working experience
  • At least 3-4 years' experience in services within a large scale (preferably mutli- national) technology services environment across a range of services managing a process
  • Knowledge and understanding of IT industry environment and business needs
  • Track record of effective process management and ownership
  • A broad understanding of the vast range of IT operations and Dimension Data service offerings
79

Global Process Owner Accounting & Close Resume Examples & Samples

  • Owns the Accounting and Close process – covers the areas of process design (Shared Service Center design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements. Manages change requests for the process. Ensures process documentation in Blueworks is kept up to date. Maintains training materials up to date. Works with Shared Service Center Management, IT Architects and Sustain team to plan, test and deliver changes
  • Establishes and executes plans that drive Accounting and Close performance & optimisation in the Operational Country Ensures delivery by setting & tracking KPI’s and benefits realisation
  • Works closely with Global Process Owner Record to Report to ensures that agreed period end close requirements are fulifilled to ensure high compliance
  • Is the sector point of contact for escalations from Operational Country for issues in the Accounting and Close process. Drives the resolution of break/fix issues by working with the Global Shared Service, external partners, IT, users. Escalates as needed for resolution to Global Heads (including Global Process Owner, Finance Operational Global Shared Service)
  • Identifies, designs/tests and implements projects that will generate productivity, improved service levels or simplification for end-users. Leverages Lean/Six Sigma as tools to drive the improvements. Drives the move to increased automation, harmonisation and consistency across Operational Countryand Shared Service Center
  • Owns the Accounting and Close training materials. Ensures training materials get updated with new improvements or new releases and supports roll-out of training materials to key-user communities in the Operational Countryand Shared Service Center
  • Drives a culture of continuous improvement by managing/engaging with key users in the Operational Country, Global Shared Service Finance teams. Ensures processes get rolled-out consistently and efficiently across markets. Uses key user communities to get improvement ideas bottom up and includes these in the overall process improvement pipeline. Benchmarks performance between Operational Country, between Shared Service Centerand externally
  • The role acts as the point of contact for senior stakeholders in Operational Countryto maximise customer satisfaction for the Operational Country, align on priorities and ensure timely execution of key actions agreed
  • Ability to drive a complex, ambiguous global change agenda across all our global markets and 3 Shared Service Centers
  • Builds process optimisation network (no direct reports) in Operational Countryand Shared Service Center - gets things done through credibility, strong rationale and experience. Can be forceful when needed
  • Coach and mentor to Global Shared Service and Operational Countryteam leaders to drive culture of continuous improvement and results
  • Professional Accounting Qualification (Chartered, CIMA etc?) preferred
  • Experience in implementing the end to end Accounting and Close process
  • Knowledgeable of the end to end Accounting and Close cycle & process
  • Strong negotiation, analytic and interpersonal skills
  • Project and people management skills
  • Coordination skills
80

Global Process Owner Accounts Receivable Resume Examples & Samples

  • Owns the Accounts Receivable process – covers the areas of process design (Shared Service Center design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements. Manages change requests for the process. Ensures process documentation in Blueworks is kept up to date. Maintains training materials up to date. Works with Shared Service CenterManagement, IT Architects and Sustain team to plan, test and deliver changes
  • Establishes and executes plans that drive Accounts Receivable performance & optimisation in the Operation Country. Ensures delivery by setting & tracking KPI’s and benefits realisation
  • Works closely with Global Process Owner Bill to Collect to ensure that end to end billing and receivables processes are fulifilled to ensure high compliance
  • Is the sector point of contact for escalations from Operation Country for issues in the Accounts Receivable process. Drives the resolution of break/fix issues by working with the Global Shared Service, external partners, IT, users. Escalates as needed for resolution to Global Heads (including Global Process Owner, Finance Operation Global Shared Service)
  • Identifies, designs/tests and implements projects that will generate productivity, improved service levels or simplification for end-users. Leverages Lean/Six Sigma as tools to drive the improvements. Drives the move to increased automation, harmonisation and consistency across Operation Country and Shared Service Center
  • Owns the Accounts Receivable training materials. Ensures training materials get updated with new improvements or new releases and supports roll-out of training materials to key-user communities in the Operation Country and Shared Service Center
  • Drives a culture of continuous improvement by managing/engaging with key users in the Operation Country , Global Shared Service Finance teams. Ensures processes get rolled-out consistently and efficiently across markets. Uses key user communities to get improvement ideas bottom up and includes these in the overall process improvement pipeline. Benchmarks performance between Operation Country, between Shared Service Centerand externally
  • The role acts as the point of contact for senior stakeholders in Operation Country to maximise customer satisfaction for the Operation Country, align on priorities and ensure timely execution of key actions agreed
81

Global Process Owner Fixed Assets & Projects Resume Examples & Samples

  • Owns the Fixed Assets and Projects process – covers the areas of process design (Shared Service Center design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements. Manages change requests for the process. Ensures process documentation in Blueworks is kept up to date. Maintains training materials up to date. Works with SSC Management, IT Architects and Sustain team to plan, test and deliver changes
  • Establishes and executes plans that drive Fixed Assets and Projects performance & optimisation in the Operational Countrys. Ensures delivery by setting & tracking KPI’s and benefits realisation
  • Works closely with Global Process Owner Invest to Capitalize to ensures that end to end capitalziation processes are fulifilled to ensure high compliance
  • Is the sector point of contact for escalations from Operational Countrys for issues in the Fixed Assets and Projects process. Drives the resolution of break/fix issues by working with the Global Shared Service, external partners, IT, users. Escalates as needed for resolution to Global Heads (including Global Process Owner, ESS and Finance Ops Global Shared Service)
  • Identifies, designs/tests and implements projects that will generate productivity, improved service levels or simplification for end-users. Leverages Lean/Six Sigma as tools to drive the improvements. Drives the move to increased automation, harmonisation and consistency across Operational Countrys and Shared Service Centers
  • Owns the Fixed Assets and Projects training materials. Ensures training materials get updated with new improvements or new releases and supports roll-out of training materials to key-user communities in the Operational Country and Shared Service Centers
  • Drives a culture of continuous improvement by managing/engaging with key users in the Operational Countrys, Global Shared Service Finance teams. Ensures processes get rolled-out consistently and efficiently across markets. Uses key user communities to get improvement ideas bottom up and includes these in the overall process improvement pipeline. Benchmarks performance between Operational Countrys, between Shared Service Centers and externally
  • The role acts as the point of contact for senior stakeholders in Operational Countrys to maximise customer satisfaction for the Operational Countrys, align on priorities and ensure timely execution of key actions agreed
  • Builds process optimisation network (no direct reports) in Operational Countrys and Shared Service Centers - gets things done through credibility, strong rationale and experience. Can be forceful when needed
  • Coach and mentor to Global Shared Service and Operational Country team leaders to drive culture of continuous improvement and results
  • Bachelor degree in business/accounting related discipline
  • Experience in implementing the end to end Fixed Assets and Projectsprocess
  • Experience in multinational organizations, preferably center for shared services role
  • Knowledgeable of the end to end Fixed Assets and Projectscycle & process
  • Project Accounting Experience in a large organization
  • Customer service focus, able to build strong relationships across the organization
  • Excellent communication and interpersonal skills, capable of influencing at all levels
  • Escalation management
82

Process Owner Resume Examples & Samples

  • Manage and resolve exception matters escalated by processing areas, consistent with Citi policy and in keeping with the desired customer experience
  • Follow appropriate reporting mechanisms to document incidences of processing error or failed controls
  • Engage relevant stakeholders
  • Deep understanding of Chargeback operational processes and their relationships across the organization both onshore and offshore
  • Expert knowledge of Citibank products, policies, and procedures relating to Chargeback operations
  • Understanding and knowledge of the platforms and systems that support the Chargeback process
  • Experience in working with multiple sites and stakeholders/vendors
  • Previous experience in process and vendor management
83

Senior Process Engineer Post Cast Process Owner Resume Examples & Samples

  • A minimum of 2 years experience in an engineering role within a manufacturing environment
  • Bachelors in Mechanical, Electrical or Materials Science Engineering from an accredited institution
  • Experience in investment casting, programming and machining
  • Knowledge of statistical software (Minitab, JMP)
84

Regional Process Owner Tier Resume Examples & Samples

  • Drive Application Support process reviews to address any identified gaps in standards and best practices
  • Provide subject matter expertise to drive rapid standardization and optimization of processes across countries within the Tier 3 – Application Support
  • Develop standards and processes for our Application Support (T3) teams, design the appropriate training for the associates; drive the adherence to the standard processes
  • Contribute to definition of Skill Matrix for the Tier 3; support the Talent Management of the Application Support consultants, and ensure the skill calibration for consultants
  • Lead monthly Tier meetings with Tier Championstoa. Drive knowledge and best practice sharing, b. Communicate about impacts of implement changes and relevant projects
  • Cooperate with SRMs, Field Services, Implementation, and Product Management across countries and region
  • Together with Field Services and other Process Owners transition new tools into serviceadapting existing processes
  • Drive Knowledge Management Improvementa. Working with Field Services to define and roll out the tools supporting Knowledge Management,b. Lead and Coordinate knowledge management and documentation standardization for T2
  • Actively shape APS Academy and all trainings for the Tier 310. Define the Data and Analytics requirements for Tier 3, and use the outputs to recommend improvement projects for region or specific countries. Support the Continuous Improvement workshops aiming at improving current processes and practices
  • At least 10 years of experience as a consultant on SAP HR PY or TM
  • Perfect ability & autonomy to configure complete SAP Payroll for one country or TM module
  • Excellent knowledge of payroll processing procedures, ADP Client Services and key stakeholders across ADP
  • Lean and/or Six Sigma experience is an advantage
  • Excellent organizational and leadership skills, ability to drive changes
  • Analytical mindset with great problem-solving abilities
  • Excellent communication skills and willingness to collaborate with international stakeholders
  • Strong attention to detail and ability to work in team
85

Regional Process Owner Tier Resume Examples & Samples

  • Drive internal improvement Projectsa. Drive payroll process reviews to address any identified gaps in compliance, standards, best practices. Actively support critical client improvement projects
  • Drive Payroll standardizationa. Together with Service Excellence Lead, provide subject matter expertise to drive rapid standardization and optimization of processes across countries within the Tier 2b. Clarify and optimize scope of workfor Tier 2 roles
  • Increase pooling of resources in all Tier 2a. Train associates on work in scope and out of contracted scope; audit the adherence to the standard process. Contribute to definition of Skill Matrix for the Tier 2.b. Lead monthly Tier meetings with Tier Championsto drive knowledge and best practice sharing, communicate and implement changes, projects impacts, legislation impact
  • Connect well with FS, Product, and Implementationa. Together with SRMs and FS align KPI and SLA definitionsand tracking across country and region.b. Together with FS and other Tier 2 Process Owners transition new tools into serviceadapting existing processesc. Working with FS and legal, clarify and standardize service scopewithin the countries and region; validate new service requests, clarify services and KPIs in client contracts
  • Improve our Knowledge managementa. Drive knowledge management, actively shape Payroll and HCM (previously SAP) Academies and all trainings for the Tier
  • Improve our Data and Analytics
  • As Senior Payroll Specialist/Payroll Lead, preferably across several countries and clients
  • Excellent knowledge of ADP Client Services and key stakeholders across ADP
  • Excellent Knowledge of key operational metrics, templates, quality measures. Lean Six Sigma is an advantage
  • Knowledge of SAP and other tools used by CS
  • An analytical mindset with great problem-solving abilities
86

Regional Process Owner Tier Resume Examples & Samples

  • Provide T1 seniority and expertise to proactively coordinate process improvement, standardization and optimization of T1 groups across all countries/cluster
  • Lead/chair monthly T1 meetings with country champions to drive knowledge and best practice sharing
  • Coordinate regional Tier 1 communication of new tools and processes
  • Act as a first point of contact for any regional T1 related tools and processes with various ADP teams (Field Services, Team 9, Global Security Organization, etc.) and other internal stakeholders
  • Lead and Coordinate knowledge management, reporting and documentation standardization for T1
  • Define the Data and Analytics requirements for Tier 1, and use the outputs to recommend improvement projects for region or specific countries
  • As Senior Service Center Representative, preferably across several countries and clients (for T1)
  • Excellent Knowledge of key operational metrics, templates, quality measures. Lean Six Sigma is a plus
87

Group Intercompany Unit-am TP Group Intercompany Unit Process Owner Resume Examples & Samples

  • The role is to perform Transfer Pricing Revenue and Cost allocations attributable to each country for the Asset Managment businesses according to the current TP agreements
  • The process involves end to end tasks from calculation, accruals, invoicing and settlement, FX Management and Management Review Process across locations
  • With good communication skills
  • Preferably with SAP experience
88

Global Process Owner Resume Examples & Samples

  • Creates a seamless and satisfying internal and external customer experience; proactively seeking and auctioning feedback from customers and key stakeholders on the OTC process
  • 10+years of experience in accounting/finance
  • 5 +years of experience in AR and/or Order-to-Cash preferred
89

Global Process Owner Resume Examples & Samples

  • 5) Identify gaps in existing policies and procedures and implement improvements within the different payroll processes at the Shared Service Centers. Implement global best HR & payroll practices in shared services
  • 6) Assist with the development and implementation of a robust, global internal controls and audit environment for the Shared Services Organization. This includes implementing any necessary monitoring processes to ensure compliance with internal controls framework, regional legal requirements, US and Local GAAP and IFRS
  • 7) Help ensure that all controls, policies, and activities within the Global SSO are consistent with its mission
  • 8) Manage Payroll system implementations in Europe and other regions in the future
  • 9) Monitor performance across the organization
  • 10) Ensure all activities are conducted consistent with the highest legal and ethical standards and compliant with all applicable government and corporate laws and regulations
90

Demand & S&OP Business Process Owner Resume Examples & Samples

  • Provides regional process improvements and/or innovation to support optimal business performance such as Lag 3 MAPE/Bias, Lag 3 NPI MAPE and Affiliate MAPE
  • Strong leader and able to partner and influence regional Affiliate Demand Planning Teams and the Central Demand Planning Team as well as cross-functional teams
  • Facilitates Demand Planning Training of expert & end-users and leads the regional DP Communities of Practice
  • Translates high-level requirements into workable solutions that further develop the regional & global Demand Planning and S&OP maturity curve
  • Partners frequently with cross functional and multicultural partners in IT, Marketing, Customer Logistics, Product Lifecycle Management and Trade Customization to ensure processes are supporting and integrated within the business
  • Reports directly to the Regional GPEx Director and work closely to ensure the Demand Planning process fits into the overall Supply Chain Business objectives whilst directly managing the Business Process Specialist Demand Planning + S&OP
  • University Bachelors degree or equivalent / MBA is preferred
  • 7-10 years of general business experience and min. 5 years of Demand Planning and S&OP experience
  • Deep process and systems knowledge of Demand Planning, S&OP and Project Management (FPx certification desired)
  • Experience with technology (like SAP-APO or OMP / technical and process design) is mandatory, experience in modules used by JnJ (such as ECC, BW, and Enterprise Portal) is preferred
  • Strong combination of E2E supply chain planning and leadership skills
  • Self-starter with ability to work independently with minimal supervision and within a matrix environment
  • Possesses the ability to manage difficult issues and implement positive change
  • Ability to work with multiple business partners, effectively manage projects, timelines, and change management is highly required
  • Team management experience is desired
  • Lean Process Excellence tools, training and/or certification are preferred
  • Travel Requirements: 20% travel (depending on business needs)
91

Process Owner, Identity & Access Management Resume Examples & Samples

  • Strong knowledge of the following: SAP, Lotus Notes, LDAP, ForgeRock and Active Directory Services
  • Strong knowledge of Single Sign-On and Authentication and Authorization Services (Password Synchronization)
  • Proficient understanding of related information security and platform technologies (e.g. Windows/Unix operating systems, local and remote authentication methods, VPN, etc.)
  • *This position would require travel among Ashland campus locations, primarily in Bridgewater, NJ, Wilmington, DE, Dublin, OH, and Lexington, KY
  • *This position is located in Dublin, OH, but may also be located in Wilmington, DE or Bridgewater, NJ
  • 5 - 7 years of IT security experience minimum
  • 3-5 years of experience with SAP security transaction and role design
  • Experience with Identity and Access Management solutions including cross platform Governance, Risk and Compliance modules
  • Ability to travel within the US as needed
  • Experience managing an enterprise Identity and Access Management solution
  • Experience managing a global team
  • Bachelor’s degree in Computer Science, Business or related field
92

Global Mobility Process Owner Resume Examples & Samples

  • Act as the global project manager for key GM projects (Assignment Pro implementation, payroll instructions etc)
  • Be the single point of contact for internal functions such as Tax and Immigration compliance
  • Own the GM global processes – ensure regular reviews to support business objectives
  • Be responsible for continuous improvement (in conjunction with GM operations)
  • Ensure governance and compliance via regular review of GM data analytics
93

Business Process Owner Resume Examples & Samples

  • Contributing to the development of global process strategy and driving its implementation
  • Balancing long and short term requirements to support decision making that maximise shareholder value and global process performance
  • Supporting the development and adaptation of the global process design at the detailed level to achieve key objectives in area of responsibility
  • Supporting the definition of and implementing standardised services, processes, tools and templates for the global process that meets business requirements
  • Acting as the point of contact with regional SMEs to resolve concerns pertaining to service delivery
  • Leading and or participating in cross-functional teams or projects in the implementation of global processes
  • Bachelors in Finance, Supply Chain, or Logistics or related field preferred
  • Subject matter expertise in any of the following- Accounts payable, Buy, Master Data Management, or Inbound Supply Chain
  • More than 5 years' of procurement experience
  • Excellent stakeholder management , communication, negotiation, and influencing skills
  • Ability to work in a global and/or virtual team
  • Project management skills and ability to innovate
94

Senior Business Process Owner Resume Examples & Samples

  • Partners with department leadership and project leaders to ensure successful execution of key projects and initiatives driving toward process improvement
  • Manages assigned aspects of projects throughout the development project lifecycle including project scope, schedule, resources, quality, costs issues, risks and change
  • Creates and manages project documentation and revises project plans as appropriate to meet changing needs and requirements
  • Schedules and conducts project meetings to include logistics, agendas, and meeting minutes. Channels communication consistently and effectively
  • Participates in solution design and develops process workflows as it relates to assigned projects and/or to support internal process improvement initiatives, identifying cross functional impacts and connects with internal and external partners. Looks at big picture and pushed change that benefits the customer and overall business
  • Interfaces, when appropriate, with all areas affected by the project
  • Prepares and submits project status reports to leadership, where appropriate
  • Contributes to development of new systems workflows resulting from process improvement efforts, organizational realignments, and/or acquisitions
  • Leads process improvement efforts using Process Excellence tools (I.E. LEAN)
  • Assesses educational needs of the team and partners with L&TD team to develop appropriate training. Providing support where needed
  • Partners with SMEs in development of process education, additional education needed to support the team, development of job aids and SOPs
  • Ensures that functions will be performed in accordance with existing SOPs and meet customer and business demands today and in the future
  • Develops a solid understanding of key processes within designated functional area and relationship to upstream and downstream activities and leverages that knowledge to effectively contribute to the following work products throughout project implementations
  • 5 years’ experience in a related position to include project management supporting multiple teams
  • Strong analytical, negotiation, meeting management, cross-functional team and leadership skills
  • Demonstrated ability to manage multiple projects and tasks concurrently in a fast-paced environment
  • Business Operations Experience
  • Business analysis and process design/documentation
  • Strong analytical, meeting management, cross-functional team and leadership skills
  • ERP or other enterprise systems implementation experience
  • Sigma or Business Process Re-Engineering experience
95

Business Process Owner Disbursements Resume Examples & Samples

  • Collaborates with other teams/management in support of Operation’s strategic goals
  • Directs workflow and acts as project manager for assigned skills and other Operation’s initiatives. Works extensively with IT and other departments to successfully drive projects to completion
  • Leads communications associated with rules and resource allocation
  • Ability to effectively perform all duties of the Business Process Manager
  • Excellent leadership skills with ability to develop staff through coaching, training, and support
  • Strong ability to think creatively, identify and implement improvements to processes and procedures in order to increase customer satisfaction and reduce expenses
  • Excellent decision making skills that can be applied in a fast-paced environment
  • Strong ability to proactively define, set, implement and monitor procedures
  • Excellent interpersonal skills with ability to communicate effectively across all levels within the organization and external customers
  • Strong ability to multi-task and be flexible
  • Expert knowledge of skills and business rules, which may include proficiency with
  • Bachelor’s Degree in a business related field or equivalent experience
  • 5+ years of business experience; insurance or financial services industry experience preferred
  • Project management experience required
96

Business Process Owner Resume Examples & Samples

  • Identifies the required resources necessary to support Jackson’s service level agreements (SLAs)
  • Provides teams with direction through goal setting and establishing and improving departmental business processes
  • Performs forecasting and ensures team’s alignment with Operation’s strategic goals
  • Evaluates and allocates staff resources appropriately to maintain Jackson SLAs, including Staffing for Operations Support
  • Provides oversight to the Business Process Managers with personnel actions to include hiring, performance management, corrective action and terminations as necessary
  • Proven ability to accept, adapt and implement change in an ever-changing environment. Ability to lead change initiatives and communicate in a positive manner
  • Strong ability to delegate effectively
  • 3+ years of management experience required
97

Accounts Payable Process Owner Resume Examples & Samples

  • Assists sourcing and procurement team with invoicing and payments issues,
  • Ensure database is properly updated
  • Receive all invoices without approver/WBS owners and distribute as necessary
  • Answer questions from Shared service center,
  • Follow up site KPIs on the AP process
  • Analyze payables overdue
  • Propose process improvements. Determine root cause of errors, implement /track improvement process
  • Candidate should have account payable management experience
  • SAP knowledge if possible
98

Global Process Owner Resume Examples & Samples

  • Establish regular communication cadence for senior management on process progress and performance issues
  • Anticipates, identifies and drives resolution of technical challenges and inter-dependencies to prevent downstream problems
  • Knowledge of Data Center Facilities Infrastructure (Rack level hardware)Working knowledge of enterprise ticketing system
99

Regional Process Owner Resume Examples & Samples

  • Management of Time to Pay and Invoice to Pay operational teams
  • Own the delivery of services for TtP and ItP to consistently meet or exceed agreed upon service levels
  • Monitor and report TtP and ItP service level results (metrics) to business partners
  • Coordinate with stakeholder organizations on ongoing operational performance to maximize customer satisfaction
  • Liaise with business stakeholders to manage operational governance on an ongoing basis, manage customer relationships, and resolve business issues
  • Ensure alignment of operational priorities with business priorities
  • Analyze data to make informed decisions about the operations of the team
  • Focus on TtP and ItP process efficiency, effectiveness and continuous improvement
  • Monitor TtP and ItP scope to ensure adherence and compliance with controls
  • Track and perform analysis of services delivered in TtP and ItP, including internal and external benchmarking
  • Direct the preparation of the TtP and ItP operating budget. Approve, gain acceptance, and monitor financial performance versus budget so that the executive leadership team is aware of anticipated costs/benefits
  • Direct the development and implementation of operational policies covering all areas of TtP and ItP reporting activity
  • Implement risk mitigation strategies that reduce the overall risk pertaining to GBS systems and processes
  • Manage ongoing strategy, evaluation, and relationships with 3rd party vendors to ensure accounts payable, payroll and tax reporting efficiency, accuracy and compliance
  • Partner with business leaders (HR, IT, Finance, and business units) to develop an execution plan to implement long and short term goals for the Payroll and AP department. Partner with Tax and Finance to ensure proper setup and maintenance of legal entities for payroll purposes, accurate general ledger postings of payroll information and availability of payroll data for finance management needs
  • Ensure that all tax payments, tax returns (quarterly and annual), time corrections, W-2’s, manual checks, 1099’s and garnishments are processed in a timely and quality manner by setting and monitoring processes to meet all established deadlines
  • Ensure accurate and timely posting and reconciliation of General Ledger entries
  • Maintain relationships with internal and external auditors, state and federal agencies
  • Provide direction and directives to the departmental team members in the performance of their duties, establishing work priorities, cross training, building capabilities and in achieving management objectives
  • Support transition to Nordson Business Services organization model
  • Interfaces with Benefits, Compensation, Equity and Deferred Compensation programs
  • Bachelor’s degree in Accounting, Finance, or related field required
  • Minimum of 7 years of experience in a payroll position
  • Previous experience supervising Accounts Payable function preferred
  • Minimum of 5 years supervisory experience
  • Robust working knowledge of payables & payroll practices
  • Experience leading payroll for multi-state, publicly traded company
  • Experience with customer-service related to payroll or other financial functions
  • Supplier relationship or network management experience
  • Must possess integrity, discretion and the ability to appropriately manage confidential, sensitive information, the ability to adapt and thrive in a dynamic, growth-oriented business environment and a flexible professional demeanor and self-directed work approach
  • Sound judgment, strong critical thinking skills and multi-tasking skills with the ability to prioritize workload effectively
  • Excellent verbal, written, and virtual communication skills
  • Intermediate to advanced level proficiency in Microsoft Word, Outlook, Excel, and PowerPoint required
  • Strong client management experience and ability to manage client expectations
  • Strong analytical, problem-solving and decision making skills
  • Proven negotiations skills and able to establish common ground to focus on win-win outcomes
  • Certified Payroll Professional (CPP) certification preferred
  • Experience in the Manufacturing industry a plus
  • Experience leading payroll within a shared business services structure preferred
  • Experience leading other shared services financial functions a plus
  • Workday HRIS knowledge desirable
  • Experience with international/global payroll a plus
  • Outstanding customer focus including attributes of empathy, compassion and service orientation
  • Passionate and high energy which can assist in selling future vision to customers
  • Adaptability/flexibility which includes being open to change and conducting business differently
  • Focused on continuous learning and developing new skills
  • Excellent process orientation which focuses on efficiency without losing sight of customer experience
  • Savvy with technology which includes use of web-based platforms, case management, etc
100

Global Process Owner Accounts Payable Resume Examples & Samples

  • Owns the Accounts payable process – covers the areas of process design (SSC design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements. Manages change requests for the process. Ensures process documentation in Blueworks is kept up to date. Maintains training materials up to date. Works with SSC Management, IT Architects and Sustain team to plan, test and deliver changes
  • Establishes and executes plans that drive AP performance & optimization in the OpCo’s. Ensures delivery by setting & tracking KPI’s and benefits realization
  • Works closely with Global Process Owner Contract to Procure to ensures that agreed payment terms are fulfilled to ensure high compliance
  • Is the sector point of contact for escalations from OpCo’s for issues in the AP process. Drives the resolution of break/fix issues by working with the GSS, external partners, IT, users. Escalates as needed for resolution to Global Head of AP & TE
  • Identifies, designs/tests and implements projects that will generate productivity, improved service levels or simplification for end-users. Leverages Lean/Six Sigma as tools to drive the improvements. Drives the move to increased automation, harmonization and consistency across OpCo’s and SSC’s
  • Owns the AP training materials. Ensures training materials get updated with new improvements or new releases and supports roll-out of training materials to key-user communities in the OpCo and SSC’s
  • Drives a culture of continuous improvement by managing/engaging with key users in the OpCo’s , GSS Procurement/Finance teams. Ensures processes get rolled-out consistently and efficiently across markets. Uses key user communities to get improvement ideas bottom up and includes these in the overall process improvement pipeline. Benchmarks performance between OpCo’s, between SSC’s and externally
  • The role acts as the point of contact for senior stakeholders in OpCo’s to maximize customer satisfaction for the OpCo’s, align on priorities and ensure timely execution of key actions agreed
  • Ability to drive a complex, ambiguous global change agenda across 14 markets and 3 SSC’s
  • Builds process optimization network (no direct reports) in OpCo’s and SSC’s - gets things done through credibility, strong rationale and experience. Can be forceful when needed
  • Coach and mentor to Invoicing/Payment Operations team leaders to drive culture of continuous improvement and results
  • 8+ years’ experience in relevant work operations
  • 8+ years’ experience in IT systems usage & process improvement
  • Experience in implementing the end to end Accounts payable process
  • Knowledgeable of the end to end Purchase to Pay cycle & process
  • Ability to motivate and support direct reports
  • Experience working on and/or leading change and improvement projects
101

IGT Wax Process Owner Resume Examples & Samples

  • BS in Materials Science or Ceramic Engineering or Mechanical Engineering from an accredited institution
  • Previous experience in a manufacturing or lab environment
  • Strong analytical and problem-solving abilities
  • Able to work in a self-directed or team environment
  • Experience in investment casting is preferred
  • Knowledge of basic robotic programming
  • Knowledge of MS Office, Minitab, JMP, excellent written and oral communication skills
  • Knowledge of Six Sigma, Lean Manufacturing and Arconic Process Management a plus
102

Global Process Owner Resume Examples & Samples

  • As the Global Process Owner, lead global continuous improvement within the Space Planning to Assignment process area within Global Real Estate & Facilities. This role will ultimately be responsible (with a partnership with stakeholders and subject matter experts) to define the long term vision and project roadmap for this functional area
  • In collaboration with your Divisional Process Owners, prioritize and drive the Space Planning project roadmap focusing on process, policy, and systems. Coordinate and support special ad hoc projects as needed
  • Function within a global network of RE&F stakeholders, technical teams, and subject matter experts to harmonize requirements and solutions
  • Partner with Oracle’s technical teams to support, build, implement, or enhance the related applications used in the Space Planning process area
  • Communicate and collaborate effectively with internal and external stakeholders through transparency and partnership. Drive stakeholder engagement and organizational change management with impacted business areas
  • Design and execute system testing strategies and plans
  • Demonstrate an ability to improvise and adapt quickly
  • Utilize project management skills to drive change and improve the end-to-end process
  • Bachelor’s degree in Interior Design, Architecture, Construction Management or related field
  • Ideally, a minimum of
103

Process Owner Resume Examples & Samples

  • Developing and managing the reclaim process in terms of information, material and money flows to support business
  • Improving the corrective and preventive action process
  • Developing and implementing process KPIs
  • Ensuring that all important stakeholders are informed and involved
104

Process Owner, Omnichannel Fulfillment Resume Examples & Samples

  • Champion for guest focused operational excellence to support Ulta’s transition into Omnichannel fulfillment
  • Focus on continuous improvement within Distribution Center fulfillment operations
  • Identify critical success factors and key dependencies within distribution fulfillment processes to meet both guest and business needs during peak time frames
  • Ensure process documentation is kept up to date and consistent across various operating models within the eCommerce fulfillment network
  • Ability to create a collaborative environment in both the field and corporate landscape
  • Ability to influence cross functional teams to ensure network consistency and alignment to corporate strategy to support all fulfillment channels
  • Support analysis, definition, documentation, implementation and communication of process changes to meet guest/business needs
  • Support communication of and adherence to corporate initiatives & projects
  • Observation & assessment of new implementations to evaluate ROI actualization
  • Actively ensure identification, analysis, and escalation of system issues and change requests
  • Support user testing activities for Omnichannel fulfillment projects as needed
105

Global Process Owner Resume Examples & Samples

  • Design, implement and manage the SOX 404 program to ensure an efficient and effective execution
  • Facilitate the external auditor’s requirements to ensure an effective and efficient audit
  • Collaborate with internal audit regarding the most efficient method for monitoring and assessing controls compliance
  • Provide counsel and advice to regional internal controls teams, operating units and others on implementation and evaluation of controls activities, and effective issues remediation
  • Coordinate with regional internal controls teams to share standard/best work practices across the enterprise
  • Partnering with IT Security as appropriate to execute the company’s IT security initiatives
  • Partner with the compliance team as appropriate to execute the company’s compliance initiatives
  • Manage communications/messaging related to controls and issues to regional, senior leadership and audit committee of the board of directors
106

Global Process Owner Resume Examples & Samples

  • Defining and establishing consistent end to end process, KPIs and targets
  • Acting as a primary liaison between GBS and the business units and functions to generate demand for services, negotiate SLAs, and identify leading practices
  • Leading respective process committee
  • Proactively participating in the GBS governance processes
  • Providing leadership and support to ensure the implementation major GBS process and technology improvement initiatives
  • Significant years of experience in process area with strong knowledge of the end-to-end process
  • Experience working in a GBS and/or process-driven environment
  • Experience managing teams; remote management preferred
107

Global Process Owner Resume Examples & Samples

  • Develop and implement a roadmap to improve and standardize the OTC processes globally; including scoping, change management, master data standards, and deployment activities
  • Partner across teams and geographies to conduct impact assessments, manage risks, issues, actions, escalations, stakeholder alignment, and deliverables while maintaining legal, policy and SOX compliance
  • Define a balanced scorecard and measure attainment to drive decision making and guide process optimization needs
  • Develop a multi year tool roadmap aligned with the SAP S4 HANA schedule
  • Communicate and own the engagement and communications with the broader organization
  • Perform continuous analysis to identify and prioritize high impact process improvements. efficiency opportunities, and cost saving opportunities
  • Assist in driving a positive internal/external customer experience and adoption of processes
  • Communicate with all levels of the organization on initiative progress and performance issues
  • Leverage the bottoms up planning and transformation office to drive initiatives
  • Act as the "voice" of the process for constituents
  • Strong end-to-end thinking with process orientation, and an ability to develop enterprise wide solutions
  • A continuous improvement mindset with a strong understanding of enabling systems
  • A high level of organization, planning and prioritization with an attention to detail
  • Strong conflict, negotiation with demonstrated influencing skills
  • An ability to create structure in complex and ambiguous situations
  • Ability to motivate others, often virtually
  • Strong understanding of the OTC organization and processes
  • High energy and a strong desire to learn
  • Strong project management skills with an ability to lead by influence
  • Significant experience leading and driving change
  • Significant travel required during periods of implementation and scoping, total travel dependent on location
108

Regional Business Process Owner Manager Resume Examples & Samples

  • Support growth of the business by ensuring provision of consistently high performing cost base & service for the customer
  • Implement product enhancements onto the network in region that aligns to global priorities, and migrate customers to standard operating model & systems with support of Regional Operations Manager and supporting teams
  • Deliver continuous Improvement, First Choice and Quality programs, and own/drive global standardization across all partners, countries & regions
  • Provide market competitive process lead times, service across the network
  • High level of partner & customer product experience satisfaction
  • Drive customer workshops to identify process improvements, alignments to operational standards
  • Ensure customer solution design is in line with standard and define other process if applicable
  • Lead and support customer workshops with regards to process improvement and innovation
  • Deliver a best in class operational capability by continually improving service & productivities across customers
  • Drive standardization of the Global SL business processes & incorporation of best practices
  • Manage the approval process around product enhancements & innovation
  • Supportimplementation of new customer business & new product development/services
109

IT Process Owner Resume Examples & Samples

  • Steady state ownership of processes across the IT enterprise
  • Execution of the process governance structure to include how changes to the process are submitted, tracked, approved, and communicated
  • Approve, design and implement process changes and integrates process into the IT Organization, Third Party Providers, and Overseas/Offshore resources and Governance structure
  • Negotiate with other IT Process Owners within the IT Service Management Office regarding required updates
  • Identify and initiate process improvement while ensuring up-to-date documentation across the organization
  • Work with IT Service Management Tool Owner for approved changes to the process
  • Set Key Performance Indicators (KPIs) for owned processes
  • Define and Implement reporting and provide analysis of reports to communicate process adherence
  • Identify areas for process improvement and escalate issues with process adherence
  • Process Education both internally and to external providers through the following; continuous training; providing current documentation; and communicating updates on processes and the governance structure
  • Bachelor’s Degree or Equivalent Work Experience
  • 4+ Years of experience working in IT, preferably in IT Service Management
  • Experienced with IT Process Design, Implementation and Ownership
  • Experienced with IT Outsourcing activities
  • Experienced with managed service environments
  • Strong working experience with with all aspects of functional IT areas
  • Experience with Project Management, Business Systems, and Process Planning a huge plus
  • ITIL Certification preferred but not required
  • Lean Six Sigma experienced preferred by not required
110

IT Process Owner Resume Examples & Samples

  • Design and implementation of processes in the IT environment surrounding problem, change, risk, & configuration management
  • Implementation of the process governance structure to include how changes to the process are submitted, tracked, approved, and communicated
  • Provides approval of process changes and integrates process into the IT Organization and Governance structure
  • Integrate IT Processes into IT Organization, Third Party Providers, and Overseas/Offshore resources
  • Ensure integration between processes in the environment
  • Identifies and initiates process improvement while ensuring up-to-date documentation across the organization
  • Setting Key Performance Indicators (KPIs) for owned processes
  • Defines and Implements reporting and provides analysis of reports to communicate process adherence
111

Business Service Portfolio Management Process Owner Resume Examples & Samples

  • CMDB
  • Data Center Operations and their corresponding supporting Technologies
  • Proven track record building and leading teams
  • Experience working across multiple teams in a complex matrixed organization
112

Business Process Owner Resume Examples & Samples

  • Degree in business or engineering
  • Experience leading business process improvement projects, involving information systems tools
  • Minimum 3 years' experience in process improvement related role
  • Strong functional knowledge and experience as a user of business information tools including SAP ERP
  • Strong business acumen and Subject Matter Expert level in several of the following areas: Sales, Engineering, Project Management, Manufacturing, Finance, Supply Chain, Logistics and Quality
  • Lean Certification or Six Sigma Black Belt with minimum 1 year of experience applying methodologies
  • PMP/PMI Certification a plus
  • Specific experience writing functional specifications for Engineering tools, CAD programs or Configurators
  • Specific experience as an SAP Master Data Governor
  • SAP associate certification in one: SD, MM, CO, PS or PP or able to attain certification within 12 months
  • Demonstrated consistent success in a complex and multi-site team-based environments
  • Change Agent with strong people skills including conflict resolution
  • Solid analytical, statistical, project management, interpersonal and problem-solving skills
113

Global Process Owner Resume Examples & Samples

  • Establishes vision for Supply Chain Function 2-3 years ahead
  • Leads Transformational Change
  • Aligns with, and contributes to, Cloud Apps road map
  • Integrates people, process, policy and technology
  • Drives end-to-end effectiveness, efficiency and relevance
  • Proposes Acquisition Implementation direction
  • Coordinates with Business Leaders on priorities and direction
  • Extensive experience in Forecasting, Materials Management and/or Purchasing
  • Experience in implementing some or all of the following Oracle Value Chain Planning applications
  • Real-Time Sales and Operations Planning
  • Advanced Planning Command Center
  • Inventory Optimization
  • Advanced Supply Chain Planning
  • Collaborative Planning
  • Global Order Promising
  • Rapid Planning
  • Operational experience with the planning an/or execution function in a high tech environment is a distinct benefit
  • Extensive experience in Business Process Improvement in a multinational organization
  • Experience of business transformation driven by process improvement
  • Excellent Stakeholder Management Skills: building and maintaining relationships with senior level stakeholders, displaying sound business judgement and effective influencing
  • Excellent analytic skills
114

IT Process Owner Resume Examples & Samples

  • Approve, design and implement process changes and integrate process into the IT Organization, Third Party Providers, and Overseas/Offshore resources and Governance structure
  • Experienced with IT Process Design changes, Implementation and Ownership
  • Strong working experience with all aspects of functional IT areas
115

Regional Process Owner PP T&E Processes & Systems Resume Examples & Samples

  • Single-point owner (RPO) for T&E process and systems, accountable for building, standardizing and maintaining Travel expense, Corporate Card & Procurement card processes throughout the business operating model in the EMEA region
  • Responsible for the end-to-end strategic and transactional T&E processes as it relates to finance, PSM operations, people, technology, data and performance management across the region
  • Oversee the day to day T&E activities performed by the outsourcing team
  • Work with the retained organization across the other regions
  • Provide excellent customer service by proactively managing issue resolution
  • Drive process improvements and re-engineer T&E procedures toward a global standard solution
  • Manage retained T&E functions including, Corporate Card and P-card administration, Policy review and Compliance and Monitoring reporting and team of query resolution specialists
  • Oversee on boarding of SDP and ongoing training to ensure a structured Transition of the EMEA T&E function
  • Conducts regular one-to-ones with SDP Regional equivalent to review performance, give and receive feedback and assist on the T&E transactional operations
  • Oversee on boarding of SDP and ongoing training to ensure a structured Transition
  • Conducts regular one-to-ones with SDP Regional equivalent to review performance, give and receive feedback and assist
  • Manages a team of 3 Query resolution/ Trouble shooter experts; liaising with our SDP in Calcutta and Bucharest and also Baxter employees on all issues relating to Auditing of T&E and P Card and Corporate Card Management
  • Responsible for the roll out of the new Global P card programme
  • Support the BPO on the Globalization and Standardization of Corporate Cards/Meeting Cards/BTA P& Ghost Card
  • Work with the BPO and PSM to integrate the new corporate card liability programme in EMEA/ECEMEA
  • Support the rollout of Concur to all legacy Gambro and Finance manufacturing sites
  • Preparation of quarterly Compliance and monitoring reporting for the EMEA FLT & SMT
  • Collaborate with the Global Process Owner and SDP RPO in identifying and executing process improvement initiatives
  • Provide input to align process objectives, share best practices, and identify improvement opportunities cross-functionally across finance and PSM functions
  • Manage execution of responsible T&E process areas retained and outsourced and ensure the process operates efficiently and effectively
  • Escalate process issues to respective affiliate in a timely and structured approach
  • Support the SDP with Audit requirements & VAT reclamation process
  • Experience leading teams to results
  • Strong interpersonal skills and ability to communicate with diverse groups and individuals
  • Ability to form and lead Regional teams focused on process redesign
  • Strong process mindset, lean or six sigma experience, driving and end-to-end process mindset
  • Ability to work in a high-performing team environment; capable of working collaboratively in a cross-divisional team environment
  • Proficient Concur user with knowledge of background and administration of the system
  • Experience with preparation and presentation of Compliance and monitoring reporting to a SLT
116

Regional Process Owner PP AP Processes & Systems Resume Examples & Samples

  • Single-point owner (RPO) for Accounts Payable process and systems, accountable for building, standardizing and maintaining accounts payable processes throughout the business operating model in the EMEA region
  • Responsible for the end-to-end strategic and transactional accounts payable processes as it relates to finance, operations, people, technology, data and performance management across the region
  • Oversee the day to day accounts payable activities performed by the outsourcing team
  • Work with the retained organization across the Americas
  • Drive process improvements and re-engineer accounts payable procedures toward a global standard solution
  • Manage retained accounts payable functions including Vendor Master Administration, administration, mailroom operations, Data administration team and a team of query
  • Oversee on boarding of SDP and ongoing training to ensure a structured Transition of the EMEA Accounts Payable function
  • Conducts regular one-to-ones with SDP Regional equivalent to review performance, give and receive feedback and assist on the AP transactional operations
  • Works to ensure that SDP creates a workplace culture that is consistent with Baxter’s vision and values
  • Act as the regional DPO Finance lead; to ensure that countries achieve the targeted improvements and implement the guiding principles
  • Consolidate local DPO reports (KPI tool, negotiation trackers)
  • Work with P2P BPO and PSM to roll out the invoicing module in COUPA P2P tool for EMEA
  • Work with P2P BPO and PSM to role BSM tool in EMEA and standardise the current regional process
  • Act as EMEA Vendor data steward, working cross functional with finance/MDM & Procurement
  • Manage the legal and statutory documentation retention and archiving to ensure compliance regional
  • Working with the other Regional Process owners to establish global strategy for P2P and develop, execute and implement specific strategies Globally Working with the other Regional Process owners to establish global strategy for P2P and develop, execute and implement specific strategies globally
  • Establish and manage metrics to measure service performance, quality, and customer satisfaction for end-to-end Procure to pay process management
  • Collaborate with the P2P Global Process Owner and SDP RPO in identifying and executing process improvement initiatives
  • Manage execution of responsible P2P process areas retained and outsourced and ensure the process operates efficiently and effectively
  • Lead team members to promote value added activities by consistent and regular meetings to discuss current activities in scope. Focus on exceeding customers’ demands through regular meetings with customers to understand demands and provide this feedback to SDP
  • Support the SDP with the period close process
  • Perform review of root cause analysis developed by the BPO to determine causes of missed performance metrics
  • Strong business acumen and professionalism with the ability to interact effectively with colleagues in all functional areas of the company
  • Ability to identify business issues/opportunities and to frame business questions
  • JDE experience required; prior experience in Procure-to-Pay process transitions preferredAbility to communicate in fluent English both verbally and in writing
  • JDE experience and prior experience in procure to Pay, workflow systems, and Procurement systems both Direct & Indirect and OCR
  • Strong technical knowledge of systems integrations and interfaces
  • This role will require frequent international travel – up to 70% time in first 18 months. Frequent travel required to our SDP partner locations in Kolkata and Bucharest, also travel to other regional SSC’s in Costa Rica and APAC may be required to align with other RPO
117

ROC LRD Global Process Owner Resume Examples & Samples

  • Own how the Global E2E One Finance Record Processes are implemented from an LRD perspective for the following process areas and align with the Accenture and Client Record Global process owners in any required deviations or exceptions
  • University Degree in business, finance or equivalent qualification would be preferable
  • Qualified ACA, ACCA, CIMA
  • Minimum 6 years financial/statutory accounting experience including having played a central role in a financial reporting or statutory accounting team, demonstrating ability to prepare management and financial accounts to external audit, SOX and Internal Controls and Compliance standard
  • Multinational and Multicurrency experience a distinct advantage
  • Excellent working knowledge of MS Excel, working knowledge of SAP would be an advantage
118

Process Owner, Incident Resume Examples & Samples

  • Design, implement and maintain the Incident process globally
  • To define, implement and analyze process performance reports to identify process improvement areas and propose corrective actions and measurements
  • Prepare training material and conduct trainingsessions on demand and help in lifting the process maturity of the organization
  • Continuously improve the process, procedures and other aspects related to Incident Management and reinforce their implementation across the organization
  • Work closely with the IT Operations teams providing timely support to end users and customers
  • Continue the buildup/implementation(globally) of the processes and tools for Incident Management
  • Responsible for the end-2-end ownership of the incident process and support the Incident Manager in coordination of all incidents throughout their lifecycle, including the below activities
  • Number of Incidents within the agreed response times
  • Number of Incidents within the agreed resolution times
  • Incident Backlog
  • On time reporting
  • Progress of the Process Improvement Plan Delivering within the agreed limits of budget, time and quality
  • Several years of experience with designing, implementing and maintain processes – preferably ITIL based processes
  • 2-3 years of having used a Service Management tool, preferably ServiceNow &/or Remedy
  • Preferably deep knowledge of ITIL processes, certified in ITIL V3, preferably OSA or Service Operations
  • Well-developed presentation and facilitation skills
  • Experience in facilitating change, including collaboration with senior-level stakeholders
  • Demonstrated the ability to work proactive and show “can-do” attitude
  • Ability to analyze, critical reasoning, problems solving skills and having the ability to manage complex situations, maintain a helicopter view and yet go into details, if need be
  • A result-oriented approach to work and an ability to motivate others to deliver results
  • Global mindset
119

Process Owner Control Management Resume Examples & Samples

  • Quality, Day 2 and MCA Oversight
  • MIS and Reporting
  • Vendor Governance Support
  • Invoicing
  • UAT Support
  • Manage key process controls
  • Understanding of operational process and their relationships across the organization both onshore and offshore
  • · Tertiary education in related field is preferred however not essential
120

Senior Process Owner Resume Examples & Samples

  • Have a working knowledge of Dimension Data contracts and setup in ITSM
  • Understand next steps and the SLS and OLA clocks in ITSM and start and stop conditions
  • Have sufficient technical ability to extract data from the ODS and analyse data quality and processes flows from ITSM tickets and produce CSA reports
  • Provide guidance and inputs to more junior staff and peers in the team and on the floor
  • Create process presentations and do ad-hoc technical training on process and interactions with ITSM
  • Create SMSO process training
  • Perform CSIs, look at cost reduction opportunities and process compliance improvement
  • Understand the ITSM ticket fields and field usage and combinations there-of
121

Enterprise Service Management Process Owner Resume Examples & Samples

  • Develops and manages the roadmap for the evolution of the Process
  • Defines and implements best practices and standards to improve Process execution efficiency and to support a collection of up-to-date and inter-related metrics about IT infrastructure, applications, and business services to ensure data reliability, durability, and availability
  • Serve as a consultant to the Group/Division stakeholders for service management processes to enhance and improve support by eliciting business, functional and technical requirements & designing solutions for implementation into Thermo Fisher ITSM tools (ServiceNow, HP PPM, etc)
  • Executes the Enterprise policy and process in adherence with global and local requirements resulting in the provision of stable and reliable IT Services
  • Acts as liaison to Global IT groups to promote value and benefits of ITIL processes
  • Explains ServiceNow functionality and capabilities to IT and business partners
  • Supports the development, improvement, operational delivery, and governance of ITSM processes and tools
  • Transforms business requirements into system specifications
  • Performs testing for specific features where configuration is required
  • Facilitates User Acceptance testing
  • Provides ad-hoc systems support as necessary
  • Documents technical, functional, process, user manual and training
  • Facilitates user training
  • Coordinates and manages the day-to-day process activities, workflows and work instructions
  • Drives implementation of standard execution of the process across the Thermo Fisher enterprise
  • Continuously improves Service Quality (measured through KPI improvements)
  • Supports Process reporting (KPIs, SLAs, OLAs) and presentations as needed
  • Enacts system audit practices and conduct audits to ensure data integrity
  • Leads process integration efforts with other ITSM processes
  • Manages escalations within the process
  • Ensures that processes and sub-processes are compliant with GxP, SOX, HIPAA, PCI and any other legal or regulatory controls
  • Supports design, development, and implementation of automated processes for gathering, populating, and maintaining process data
  • Drives Service Management best-practices and ITIL process standardization across teams
  • Ensures all reporting and data is delivered in a timely manner
  • Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)
  • Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Process
  • Works with external partners and third party suppliers whenever necessary to support the Process
  • Bachelor’s Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable
  • ITIL Foundations V3 certification required
  • ServiceNow and/or Certified Business Process Analyst (CBAP) certification preferred
  • Minimum of 5 year of experience with ITIL oriented (operational or service management) processes, tools and governance models for service desk, service catalog, configuration management, problem management, incident management, demand management, service level agreement management and capacity management
  • Demonstrated experience with industry leading, ITIL based processes that support effective Service Management, management of public, private and hybrid cloud and the “as a service” ecosystem
  • Minimum of 3 years’ experience designing processes and workflows within ServiceNow
  • 5 years of experience in a similarly complex technical organization
  • Excellent documentation skills including (process flow documentation) required
  • Able to understand and complete tasks independently