Business Process Specialist Resume Samples
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Business Process Specialist Resume Samples
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MR
M Rogahn
Minerva
Rogahn
81597 Marguerite Fork
Phoenix
AZ
+1 (555) 635 9544
81597 Marguerite Fork
Phoenix
AZ
Phone
p
+1 (555) 635 9544
Experience
Experience
Chicago, IL
Business Process Specialist
Chicago, IL
Graham-Walker
Chicago, IL
Business Process Specialist
- Manage and update inventory management process with category managers, planning, sales, and customer service
- Establish and manage BPI projects pipeline in driving continuous improvement solutions for CE
- Develops and implements processes and tools that encourage continuous performance improvements
- 30% Develop roll out plans and execute business process improvement initiatives
- Provide performance information to Zone Manager regarding Clinical Specialists
- Design, develop and execute automation test scripts using the BPT automation framework of UFT
- Provides information to support business relationships and partnerships important to the work group or team
Chicago, IL
Business Unit Business Process Specialist
Chicago, IL
Mills-Stamm
Chicago, IL
Business Unit Business Process Specialist
- Exercise supervisory authority over staff with respect to staffing, salary recommendations, performance management, employee development, and termination
- Develop and review the results of self-audits with the business units
- Perform compliance coordination activities for business with Corporate Compliance, Counsel's office and other internal departments within the bank
- Sound analytical abilities and problem solving
- Provide education within business by conducting compliance training sessions for various departments and by providing compliance expertise to departments to ensure that compliance policies and procedures are understood and followed
- Interface with Corporate Compliance during bank examinations by serving as a principal source for gathering information from the buisness line as necessary to respond to examiner inquiries
- Validate the integrity of current compliance policies and procedures by overseeing periodic compliance reviews and self-testing throughout business
present
Phoenix, AZ
Senior Business Process Specialist
Phoenix, AZ
Medhurst-Hills
present
Phoenix, AZ
Senior Business Process Specialist
present
- ) Act as subject matter expert and advisor to Human Services Division process partners for Compensation & Benefits systems
- ) Coordinate and conduct system integration testing across all supported platforms
- ) Provide support for business process related issues
- ) Lead team by managing workload, developing and coaching others, and providing input on performance evaluations
- ) Manage third party vendor relationship to guarantee product health and service level agreements are met
- Work with the Enterprise CRM team to create, maintain, and implement a strategic and technical roadmap for ECRM on Salesforce.com
- Promote customer master data usage and CRM usage
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Adelphi University
Bachelor’s Degree in Computer Science
Skills
Skills
- Proven analytical skills - able to identify and understand trends; able to synthesize and translate results into actionable items
- Ability to create and manage a project plan, timeline, budget and quality of project deliverables both within team and across project partners
- Motivated by the quality of the end-user experience with ability to operate within constraints and make tough choices
- Knowledge of performance measures, quality improvement programs and project management methods
- Ability to listen/observe/acknowledge/lead by example and provide recommendations
- Detail oriented with excellent organizational skills
- Creative ability to think out of the box. Excellent organization skills
- Ability to quickly recognize and analyze irregular data and situations
- Strong knowledge of MS Access, Excel, Visio, and Word
- Strong knowledge of MS-Office with a focus on Excel
15 Business Process Specialist resume templates
Read our complete resume writing guides
1
Business Process Specialist Resume Examples & Samples
- Performing data processing and file creation for the execution of the complex marketing campaigns in Portfolio List Management
- Develop, test and execute code based on business requirements or technical specifications to extract and process targeted customer data
- Daily interactions on multiple projects with business analysts and/or marketers - required to communicate and clarify requirements, results, and timelines
- Validate audits against business requirements for accuracy and efficiency
- Recommend alternative solutions to technical problems during the development of the requirements,
- Provide programming support of ad-hoc requests and special projects as assigned
- Identify customer impact of the deliverable and escalate where necessary
- Facilitates and works towards consistent improvement and building controls in Business-As-Usual reports as well as functional projects
- 4 to 5 years significant experience in using Base SAS and SQL in Unix environment (Shell Scripting)
- Experience in complex data manipulations including the usage of SAS procedures as well as traditional SAS data step programming
- Experience with SAS macros
- Use of querying applications such as SQL Plus & TOAD
- Bringing large data (i.e. millions of records) from SAS and non-SAS data sources into a SAS environment and performing SAS data manipulations against the resulting sets. This includes ability to merge tables of different designs, develop SAS Macros and generate list output files/reports
- Excellent analytical skills. Ability to manage multiple tasks effectively with strong analytical and problem solving skills demonstrated by previous work experiences
- A background in marketing operation, direct marketing or data analysis in banking or financial institution environment is preferred
- Excellent verbal communication and correspondence skills
- Result oriented with proactive approach to resolving problem
- Ability to listen/observe/acknowledge/lead by example and provide recommendations
2
Business Process Specialist Resume Examples & Samples
- Bachelor's degree or equivalent required
- Background in SQL, SSRS, SSAS, and/or Oracle environments or use of tools like TOAD & SQL plus, SSRS
- 2-4 years of prior experience in financial services, mortgage banking and/or default mortgage servicing expertise preferred
3
Business Process Specialist Analyst Resume Examples & Samples
- Be the front end of the Citrix Planning, Engineering and Support group to our customers. Help navigate processes with all internal groups to handle intake into the environment
- Build relationship with all work streams for intake/changes into Citrix environment
- Maintain and track intake to the environment from a project perspective; organize accordingly (audit/reporting/stats etc.)
- Manages business relationships by taking the requirements from the project and document into the Project Requirements Document and assign work accordingly to our offshore support/implementation team
- Be the focal point of communication between our customers and the Citrix team. Notify when projects have been implemented; follow up on outside team’s progress to bring the implementation to completion, update requesters on timelines and track for metrics etc
- Maintain the intake mailbox and tracker from an intake/change perspective, and assign work accordingly
- Maintain relationship with Global Workforce office to stream line processes and procedures for efficiency
- Draft and document all processes and procedures
- Possesses a university degree/college diploma and/or industry specific designations/accreditations and/or 5+ years of technical experience IT environment
- Solid understanding of BMO IT standard operating systems, applications, associated tools, and networks
- Sound knowledge of ITIL Processes
- Applied knowledge of the Application Development Process/Cycle
- Solid Knowledge of all Applications supported
- Solid knowledge of BMO IT organization and processes
- Solid analytical and planning skills
- Solid reporting skills
- Solid communication skills, both verbal and written
- Sound facilitation and negotiation skills
- Proven coaching ability
- Well established crisis management skills
- Solid organizational and Time Management skills
- Ability to see broader picture for potential for cross impact
4
Business Process Specialist Resume Examples & Samples
- Extensive experience with QA methodology
- Strong knowledge of MS-Office with a focus on Excel
- Experience working within the digital media space
- Must demonstrate strong time management skills, ability to multi-task and prioritize one's own work
5
Business Process Specialist Senior Resume Examples & Samples
- 5-8 years significant experience in using Base & Advanced SAS, and SQL in Unix environment (Shell Scripting)
- Working with and querying Oracle & Teradata databases
- Daily interactions business analysts and/or marketers on multiple projects - required to communicate and clarify requirements, results, and timelines
- Identify downstream/customer impact of the deliverable and escalate where necessary
- Excellent analytical skills. Ability to manage multiple tasks effectively with strong analytical and problem solving skills demonstrated by previous work experience
- Multi-tasking in fast paced environment
- Ability to prioritize and work under stringent timelines
6
Business Process Specialist Senior Resume Examples & Samples
- At least 3 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
- Business assessment
- Capability maturity model
- IT systems management
- IT audit and control
- IT quality assurance
- IT project management
- Business process modeling
- Requirements analysis
- Workflow analysis
7
Business Process Specialist Resume Examples & Samples
- Understanding of Quality Assurance methodology
- Understanding of risk and control framework
- Excellent computer multi-tasking skills
- Must demonstrate strong time management skills, ability to multi-task and prioritize work
- Must have excellent verbal and written skills being able to communicate effectively to multiple levels of staff and management
- 4-Yr Bachelor's degree or comparable experience
- Understanding of risk and control methodology
- Understand of Phoenix, RCSA, Action Plans, and ISTARs helpful
8
Mortgage Business Process Specialist Resume Examples & Samples
- Assist in design, facilitation, training and communication of process improvement initiatives
- Coordinate User testing for all system changes, including writing test cases, troubleshooting issues and working with IT to find solutions
- Identify and Implement measurement standards to ensure business objectives are met
- Develop and maintain Business and Workflow rules in Business Rule and Workflow engines
- Provide second level troubleshooting support for business processes and systems
9
Senior, Business Process Specialist Resume Examples & Samples
- Partner with Global Product Development divisions to provide consultation and project leadership on information systems projects
- Deliver prioritized software solutions within agreed targets for time/cost/quality
- Define and manage application lifecycle and strategies for test management & automation components of Validation Manager
- Bachelor's degree in Computer Science, Information Systems, Engineering or 8-10 years job-related experience
- Knowledgeable of the current technology in programming languages; computing hardware and software environments; and current development processes and tools
- Demonstrated experience in one or more phases of a complex software development lifecycle: requirements, design, development, and deployment
- Knowledge and practical application of software development methodologies - Agile, User Centered Design, etc
- 6 Sigma black belt experience
- 2-4 years experience performing or supporting lab/field based testing for components, engines, or machines
- Experience facilitating the definition of user stories and acceptance criteria
- Knowledge of high level value streams for lab and field based product validation
- Understanding of ISO and local quality system requirements for traceability and integrity of product validation information
- Familiarity with corporate processes and procedures for software implementation: CITA standards, Solutions Request Process, .Net COE
10
Business Process Specialist Resume Examples & Samples
- Must Have Technology Skills
- Strong SAS
- Highly proficient in SQL Writing
- Good to have Skills
- Teradata, Oracle, UNIX & MS Office related products including Excel (Pivot tables, charts / graphs and formulas)
- Experience in SAS Text Miner will be a plus
- Knowledge of statistics is a plus
- Three plus years of prior experience in financial services preferred
- As a Business Analyst II, you will be responsible for developing and maintaining analytical reports and metrics
- Partner with process owners to determine and refine operational reporting and requirements analysis
- Optimize and tune text analytics processes
- Participate in sampling, collecting responses, reviewing responses exercise for tuning the process
- Eventually look to automate these processes
- Develop, test and implement daily, weekly, monthly, and ad hoc reports that enable data driven business decisions
- Write and maintain data requests and/or queries to support the business
- Participate in project activities including prioritizing, developing schedules, determining resources, preparing plans, data and documentation, and resolving issues
- The ability to self-organize and multi-task is critical
- Collaborate with management and staff in the development and implementation of all projects and/or initiatives related to operational goals and/or process improvement directives
- Ability to closely adhere to internal policies, procedures and controls
- Experience with building predictive models will be a plus
11
Business Process Specialist Resume Examples & Samples
- Bachelor’s degree, preferred in Business, Finance or equivalent
- Minimum of 10 years of experience
- Minimum of 2 years of experience in Business Process Analysis,
- Continuous Improvement or equivalent
- Demonstrated record of achieving process improvement results
- Strong leadership skills and inter-personal skills
- Exceptional influencing skills and ability to work effectively on a team
- Experience in financial services operations preferred, ideally in investment management
- Be an enthusiastic teacher and coach of the Op-Ex methodology
- Demonstrate a passion and a firm belief in Op-Ex systems and methods
- Act as a subject matter expert in the development of operational improvement, process design and methodology development
- Assist the Director of Operational Excellence in the overall development and implementation of the Operational Excellence program, including process improvement analysis tools and program management tools
- 10 Plus years of Experience
12
Business Process Specialist Senior Resume Examples & Samples
- Demonstrate technical expertise to create process flows, analyze data and recommend solutions
- Interact with multiple data sources (i.e. Oracle, Teradata, Informix, flatfiles,DB2)
- Experience in data extraction, Transforming and Loading using tools SQL Server Integration Services
- Adapts ETL processes to accommodate changes in source systems and new business user requirements
- Develops, tests and implements efficient ETL code following software processes, standards and best practices
- Uses understanding of the interaction between ETL tool and database to tune and/or optimize performance
- Experience in the creation of error handling packages
- Understanding of multi-dimensional data sets
- Working knowledge Data Warehouse support
- Seeks out and listens to peers to establish their concerns and identify innovative solutions
- Demonstrates the ability to understand the internal processes and controls and translate that into process improvements
- Communicate clearly with peers, supervisors, and managers on recommendations, improvements, and initiatives
13
Securities Business Process Specialist Resume Examples & Samples
- Initial review of complaint to determine if regulatory reporting is required
- Initial research, investigation, and contact with third party product providers to obtain product specific parameters to assist in remediating complaint
- Serve as primary contact for the MTS sales force related to the complaint process, ensuring that the SP is working continuously to resolve the issue presented, provide updates to Unit Manager, and facilitate review meetings for Senior Management, Legal, and Compliance
- Assist Unit Manager in required reporting to the business, OCA, and FINRA
- Prepare complaints for review by compliance, and for the quarterly FINRA reporting
- Administration of the record requirements as per MTS and FINRA policy, sending copies of required documents to the field for audit preparation
- Assist Unit Manager in preparation of Unit audit by various internal and external examiners toinclude FINRA
- Participate in Regional meetings for training and complaint remediation
- Responsible for performing tasks in a manner that are compliant with applicable laws and regulations and/or that serve to help the company be in compliance with laws and regulations and that apply to the business line position supports
14
Business Process Specialist Senior Resume Examples & Samples
- Background in SQL, SSRS,SSIS, SSAS and Oracle environments is preferred (use of tools like TOAD & SQL plus are preferred)
- Demonstrated intermediate proficiency in reporting query tools or equivalents
- Three to five years of prior experience in financial services, mortgage banking and/or default mortgage servicing expertise preferred
15
MTO Business Process Specialist Resume Examples & Samples
- Conducting research and analysis, accurately and clearly defining user requirements and processes by liaising and conversing with end users
- Identifying and liaising with the appropriate parties to acquire relevant information
- Preparing accurate business specifications/requirements with information required to develop/support system and operational enhancements
- Contributing to the preparation of various project documents including terms of reference/project charters, benefit maps, business requirements, communication plans and assisting with the pilot/post implementation phases as required
- Defining user procedures and workflows, participating in conversion and implementation strategies, verifying conversion and providing user training and post implementation support
16
Acquired Business Process Specialist Resume Examples & Samples
- Develop and administer Sikorsky CRM systems, i.e ‘salesforce.com’ etc
- Create review meetings in preparation for multiple senior managers
- Exceptional with PowerPoint programming and must be able to utilize Microsoft Outlook and calendar tools to track senior manager schedules
- Synchronize customer visits and potential buyers’ schedules for program managers
- Manage Acquired Business Process for the CSS sales team
- Maintain Gate library and Gate slide templates
- Create slides and analyze sales data to support executive reviews, sales meetings and investor relations requests
17
Business Process Specialist Money Transfer Operations Resume Examples & Samples
- Minimum 5 years experience in a business related field is required
- Researching and assisting in issue resolution that arise periodically with the supported business lines
- Responsibility for ensuring that management are informed of and that problems and issues are escalated appropriately
- Reviewing new and outstanding issues and where risks are identified, escalating appropriately
- Understanding the end-to-end processes. Where gaps are identified, providing feasible options
18
Business Process Specialist Senior Predictive Analytics Resume Examples & Samples
- Develop and plan required analytic projects in response to business needs
- In conjunction with data owners and department managers, contribute to the development of data models and protocols for mining production databases
- Contribute to data mining architectures, modeling standards, reporting, and data analysis methodologies
- Work with business domain experts and application developers to identify data relevant for analysis
- Work with application developers to extract data relevant for analysis
- Create data definitions for new database file/table development and/or changes to existing ones as needed for analysis
- Provide and apply quality assurance best practices for data mining/analysis services
- Develop new analytical methods and/or tools as required
- Adhere to change control and testing processes for modifications to analytical models
- Collaborate with unit managers, end users, development staff, and other stakeholders to integrate data mining results with existing systems
- Respond to and resolve data mining performance issues. Monitor data mining system performance and implement efficiency improvements
- Manage and/or provide guidance to junior members of the team
- Master's degree in a quantitative discipline such as business, finance, economics, engineering, statistics or mathematics. MBA preferred
- 6+ years analytics experience within marketing, finance or risk analysis. Finance services industry experience preferred
- Minimum 3 years of Predictive modeling experience is required
- Demonstrated proficiency with Microsoft Office (Excel, PowerPoint)
- Proficiency in critical thinking and problem solving
- Strong understanding of data mining models, structures, theories, principles, and practices, including machine learning, and statistics
- Excellent knowledge of data mining / predictive modeling tools such as SAS, SPSS, etc
- Experience with cross channel marketing and analysis tools such as Adobe Insights or ClickFox
- Hands-on coding / implementation of algorithms for data mining
- Ability to conduct research into data mining issues, practices, and products as required
- Strong familiarity and experience with data preparation and processing such as assessment of data quality, new variable creation, variable selection, etc
19
Business Process Specialist Resume Examples & Samples
- Champion and change agent for the DTSS Service Management Lifecycle policies & processes
- A Subject Matter Expert in the assigned Process Area
- Assist the SM Process [LEADER] to develop the Service Management Process Capability roadmap; able to communicate the roadmap to peers, process stakeholders (customers and partners)
- Contributes to a high performing team
- Partners with Technology (Infrastructure and Applications) stakeholders, including DTSS and Segment stakeholders to capture business asks
- A proactive problem solver; demonstrates and fosters proactive behavior and partnering within their direct team; influences same with peers
- Project Management skills; able to define, drive and lead small – medium Service Management initiatives and projects with direct and partner teams within DTSS and Segments
- Participate in Process Capability projects to achieve roadmap goals approved by executive leadership. Lead smaller projects (enhancements, workflow requests)
- Understands the business drivers and needs of DTSS and Segment process stakeholders; consults with Enterprise, Segment and Business Unit IT teams on business needs, functional and technical requirements, goals/objectives and recommends new and/or existing Service Management Process capability solutions
- Leads / develops Service Management functional specifications for enhancements, projects, discovery efforts and Project proposals based on Enterprise/Segments/Business Units requirements, standards and strategies
- Requirements Management –
- 5- 7+ years IT experience in a Global company
- 7 years Process Development and/or Business Analyst role
- Microsoft Office Suite, Excel, PowerPoint, Visio, and Project
- ITIL v3 Foundations
- ITIL Practitioner in at least one ITIL focus Release and Control or Support and Restore
- Expert in IT Service Management Policies, Process Design & Development
- Knowledge/experience in documenting business and functional requirements, processes, and interfaces
- Subject Matter Expert across the Service Management lifecycle
- Demonstrated ability to be an effective team member and lead solutions for complex initiatives, services requests, business or technical issues
- Excellent planning, organizing, and project management skills
- Ability to engage members from other teams and Business Partners to develop solutions
- Ability to interact effectively with geographically and culturally diverse Business Units
- Strong customer, quality and results orientation
- Excellent planning, organizing and project management skills
- Ability to take ownership of, and focus on critical initiatives
- Ability to interact effectively at all levels and across diverse cultures
- Ability to be an effective team member and project leader
- Ability to recognize and embrace change as the external environment and organization evolves
- Outsourcing in a multi-vendor environment strongly preferred
- ITIL v3 Service Manager
- COBIT 5
- Operational background of Service Management functions
- Knowledge/experience in documenting business and functional requirements, processes, and interfaces using common tools (e.g., Quality Center, Rational Product Suite, JIRA or comparable applications)
- Understanding of the SDLC life cycle
- Familiarity with Agile and SCRUM methodologies
- Working knowledge or experience translating business requirements into technical Stories (SCRUM)
- Experience with SaaS products
20
Business Process Specialist Resume Examples & Samples
- Resource and process modeling
- Assist in the development of service based costing
- Identifying system and procedural changes required and liaising with IT architecture to address inefficiencies and continually refine processes
- Business Process Mapping and Process Reengineering
- Work closely with clients and the business to identify and analyze core business processes and workflows
- Facilitating workshops with SME's
- Development of clear and detailed process maps and business requirements
- Documents and maintains complex processes, procedures, and how-to’s, and verifies previously written documentation
- Is assigned complex processes that requires flexibility and some new approaches
- Ensures adequate and timely communication with and status reporting to user management
- Collaborates with other resolver groups to ensure that adequate supporting knowledge and documentation is constantly reviewed and adjusted to meet the demand of a complex computing environment
- Is accountable for achieving the highest possible levels of personal operating efficiencies on assigned tasks and problems
- Interacts with all IT groups and the user community to ensure adequate communication
- Communicates relatively complex technical information in understandable terms to a variety of audiences
- Interacts with outside vendors and consultants
- Enforces policies and may adjust established methods and work flows
- Provides information to support business relationships and partnerships important to the work group or team
- Maintains working internal and, as appropriate, external operating relationships for a work group or team
- A minimum of 3 years experience as a Business Analyst, on large and complex projects
- Scripting Experience within ITSM Tool (Easy Visa, Service Now)
- Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
- Experience developing business requirements
- Strong knowledge of industry trends, technology advances, new products and best practices
- An inquiring mind and is flexible and responsive to stakeholder needs
- Takes personal responsibility for meeting objectives and progressing projects
- Able to maintain momentum and sustains effort
- Well-developed oral and written communication skills with well-developed interpersonal skills and excellent stakeholder management skills
- Able to respond to and prioritize competing and often urgent requests in a calm and efficient manner while maintaining high work standards and attention to detail
- Strong skills in Business Process Mapping and Business Process Reengineering
- Relevant qualifications and/or professional background in an analytical discipline such as (but not limited to) Economics, Statistics, Sciences
- ITIL foundations or higher certification
21
Senior Business Process Specialist Resume Examples & Samples
- ) Communicate enhancement requests for system releases on behalf of the dealers
- ) Provide support in creating and presenting system change requests, testing, validation, and training
- ) Lead improvement projects of functional support processes. Maintaining high visibility to end-users with the goal to consult on process options and head off potential IT solution problems
- ) Provide in region customer support for implemented solutions
- ) Assists dealers and internal business partners in obtaining answers to process related questions from the global Process Owners and global customers
- 9) Demonstrate excellent communication skills, be able to explain conclusions and recommendations to senior leadership
- 10) Have a good understanding of lead generation and sales funnel management and understand commercially how to embed the Opportunity Management application into these processes at the dealerships
- 11) Demonstrated ability to translate data analysis into business recommendation. Problems and issues faced by this position have a variety of interpretations, and require careful evaluation and reference to a large number of options. Position involves understanding and taking initiative with problems or situations that are unique or may significantly affect business results
- Bachelor's Degree, preferably in IT, Statistics, Economics and Analytics
- 7 to 12 years of progressively responsible job-related experience
- Broad background in systems development for customer applications
- Strong diagnostic and analytical skills
- Familiar with computer hardware and interfacing of hardware as well as the various programming languages used at Caterpillar
- Advanced skills with MS Excel, Access, Word, and Power Point; SQL, and a statistics package like SAS, SPSS, or MiniTab
- Good human relation skills
- Recognized for expertise in business unit goals and proficiency in the processes performed by the customers they represent
- Knowledge of data visualization tools such as Cognos, or Tableau is a plus
22
Senior Business Process Specialist Resume Examples & Samples
- ) Coordinate and conduct system integration testing across all supported platforms
- ) Provide support for business process related issues
- ) Deliver sustainable solutions to accommodate complex, dynamic compensation calculations for the enterprise
- ) Lead team by managing workload, developing and coaching others, and providing input on performance evaluations
- ) Manage third party vendor relationship to guarantee product health and service level agreements are met
23
Business Unit Business Process Specialist Resume Examples & Samples
- Analyze various State and Federal regulations to determine the relevance to business lines
- Develop and implement appropriate policies and procedures to ensure compliance with the regulations
- Maintain compliance policy and procedures manual
- Provide client education within the business by conducting compliance-training sessions for various business units and providing compliance expertise to business units to ensure that adequate departmental training exists
- Validate the integrity of current compliance policies and procedures by overseeing periodic compliance reviews and self-testing throughout business
- Develop and review the results of self-audits with the business units
- Correct process deficiencies uncovered by audits
- Analyze and document the processes and procedures designed to implement the legal and compliance requirements related to new or modified products or services offered by business unit
- Provide education within business by conducting compliance training sessions for various departments and by providing compliance expertise to departments to ensure that compliance policies and procedures are understood and followed
- Interface with Corporate Compliance during bank examinations by serving as a principal source for gathering information from the buisness line as necessary to respond to examiner inquiries
- Act as a consultant to the Corporate Compliance department for system and operational functionality
- Perform compliance coordination activities for business with Corporate Compliance, Counsel's office and other internal departments within the bank
- Exercise supervisory authority over staff with respect to staffing, salary recommendations, performance management, employee development, and termination
- This position requires extensive interaction with the Corporate Compliance department, back office support departments and all of the business offices
- This position is critical to the business's ability to meet regulatory requirements and reduce the risk of fines/penalties resulting from non-compliance that would impact profitability
- The position requires interaction with various examiners including, but not limited to, the appropriate Federal Reserve Bank and the State Banking Department, and Office of the Comptroller of the Currency
- This position is responsible to supervise a staff of 1-2 Business Unit Compliance Analysts
- Bachelor's degree, or in lieu of a degree a minimum of four (4) years work experience
- Minimum two years previous supervisory / work leadership experience required
- Proven ability to develop and integrate sound compliance controls into business plans
- Thorough technical compliance knowledge and project management skills
- General understanding of bank systems and processes. Solid understanding of M&T, general bank operations and systemic functionality
- Proficient in personal computers and software utilized by department
24
Business Process Specialist Resume Examples & Samples
- Analyzing and defining business processes, documentation of workflows, reporting requirements and operation controls to effectively service our key stakeholders
- Researching various alternative solutions to business requirement and design/working sessions with a view to providing the most beneficial, cost effective solutions to meet user specifications with the approved budget
- Continually acquiring and enhancing knowledge of business strategies and policies, SOX, risk management practices and methodologies, product offerings, back office processes and changing technology to provide effective business solutions and services to the end user business lines
- Maintaining documentation of gathered information and providing summaries or analysis to management
25
Senior Business Process Specialist Resume Examples & Samples
- Manage the design and implementation of the customer master data warehouse for both analytical and operational needs, including various Enterprise data sources (i.e., UCID, SOS, MDW, ProductLink, Inspections, etc)
- Work with the Enterprise CRM team to create, maintain, and implement a strategic and technical roadmap for ECRM on Salesforce.com
- Coordinate with other technical and experience architects within Marketing & Digital to identify integration or cross-plan dependencies
- Promote customer master data usage and CRM usage
- Manage the technical interface with other application groups
- Participate in any change control activities
- Assist in analytical data studies
- Assist with implementation of Agile development methodologies
- Liaison with Enterprise Architects to ensure alignment with GIS
- Requires a 4-year College or University degree, preferably in MIS or Computer Science
- At least 10 years progressive experience in IT systems
- Expert on relational databases and reporting tools
- Strong knowledge of Agile development methodologies
- Familiarity with Product Data, Marketing Data, Customer Portals
- Knowledgeable of the current Big Data, Business Intelligence, Analytics, API, and mobile application technologies
- Team Lead experience
- Familiarly with various Caterpillar business systems
- Broadly recognized as a technical expert
- No relocation assistance is available for this position
26
Business Unit Business Process Specialist Resume Examples & Samples
- Interface with Corporate Compliance during bank examinations by serving as a principal source for gathering information from the business line as necessary to respond to examiner inquiries
- Act as a consultant to the Corporate Compliance department for system and operational functionality. Perform compliance coordination activities for business with Corporate Compliance, Counsel's office and other internal departments within the bank
- A minimum of five years of relevant industry experience
- A minimum of two years previous supervisory / work leadership experience required
27
Senior Business Process Specialist Resume Examples & Samples
- Work with the Customer Identity team to support the design and implementation of the customer master data warehouse for both analytical and operational needs, including various Enterprise data sources (i.e., UCID, SOS, MDW, ProductLink, Inspections, etc)
- Provide Customer Value portfolio governance to ensure strategic alignment with various Enterprise initiatives
- Collaborate within Marketing & Digital to identify integration or cross-plan dependencies
- Participate in any change control/governance activities
- Liaison with various business units throughout the Enterprise
- Requires a 4-year College or University degree, preferably in MIS, Computer Science, Analytics, Engineering, Marketing or Business
- At least 10 years progressive experience in IT systems / Project Management with complex projects
- A results driven self-starter with a unique combination of technical knowledge and business acumen
- Recognized strong general and emotional intelligence
- Demonstrated ability to implement significant initiatives across matrix organizations and manage significant complexity
- Highly developed and effective human relation and communication skills
- Ability to work in a rapidly changing environment
- Experience working within an Industry and/or Dealer environment
- Demonstrated Team Leadership experience
- Demonstrated Strategy Development experience
- Demonstrated Analytical work utilizing tools such as Tableau, QMF, SQL, or Business Objects
- Technical experience in writing Javascript and HTML
- Experience with organizational financial policies
- Demonstrated ability to work with diverse teams locally and globally
- Knowledgeable of the current Big Data, Business Intelligence, analytics, database, API, and mobile application
28
Business Process Specialist Resume Examples & Samples
- Strong oral and written communication skills, strong presentation skills
- Advanced knowledge and experience with assessing business operations of large organizations
- Ability to provide recommendations for improvement required
29
Business Process Specialist Resume Examples & Samples
- Bachelor's Degree (BS/BA) in business, technical or related field and at least three years of progressively responsible experience in
- Consulting and/or directly relevant industry experience in all aspects of project or task management
- Minimum of one year experience acting in a technical or functional lead capacity
- Proficient in the use of firm tools to better support the overall program objectives and goals
- Other experience includes demonstrated leadership skills and demonstrated ability to identify and define business and technical needs. An advanced degree or certification in a related business field may be substituted for one year of experience
- Should have excellent analytical, strong verbal communication, be able to work independently and within groups, possess strong Excel
- And Visio skills, experience supervising and training team members, and business development and/or proposal experience is a plus
- Relevant change management experience
- Analytical experience
- Self-Starter
- Strong verbal communication
- Independent/aggressive
- Visio Skills
- Business Writing
- Proposal Development experience (a plus)
30
Business Process Specialist Resume Examples & Samples
- Strong oral and written communication skills, strong presentation skills, advanced knowledge and experience with assessing business
- Operations of large organizations and being able to provide recommendations for improvement required
- BA/BS Degree from an accredited college or university in a related field
- Travel is required for this role
31
Business Process Specialist Resume Examples & Samples
- Bachelor's Degree with 3-7 years of related experience
- Fully knowledgeable of processes, procedures and standards of the functional area
- 3+ years of experience in Web Designing
- A solid understanding of credit card marketing programs is required
- Familiarity or experience in operations, direct marketing, and data analysis in a banking or financial institution environment is a plus
32
Senior Business Process Specialist Resume Examples & Samples
- Lead the development, organization, and execution of strategic and tactical initiatives
- Work cross functionally with various business units and provide advice and guidance
- Compile data analysis reports showcasing key metrics
- Challenge current processes to promote continuous improvement and efficiency
- Mange risks through effective contingency plans and proper escalation
- Work with management to align initiatives to business objectives
- Bachelor’s degree in Accounting or Finance
- Strong organizational skills and detail-oriented
- Strong analytical skills will the ability to research and simplify complex situations
- Proficiency in the full suite of Microsoft Office
- Business management and/or project management experience
33
Senior Business Process Specialist Resume Examples & Samples
- Bachelor's degree in Information Technology or related field
- Minimum of 5 years of Business Analyst experience in IT Business Process Management and/or application development projects
- Additionally, the ideal candidate will have a minimum of 3 years' experience in the following
- All aspects of application development
- Managing software releases and change management
- Certified Business Analyst
- Working knowledge of Industry standards for application development
- Strong verbal and written communication and presentation skills
- Strategic problem solver with ability to grasp and solve IT business challenges
34
Senior Business Process Specialist Resume Examples & Samples
- Bachelor's degree in Information Technology, or related field
- Minimum 3 years previous work experience working on projects in large corporate IT environments
- A minimum of 3 years previous Project Leadership and Project Management experience
- 3 years previous experience providing creative solutions on technical projects
- PMP certification
- Ability to solve complex technical issues
- Excellent written and verbal technical and business communication skills
- Experience with the automotive industry
35
Business Process Specialist Resume Examples & Samples
- Support the Quality Management System for all Sites in PS APAC Region
- Engage with Sites Management Team in setting up the QMS and ensure the system is complying with Organization requirements, ISO 9001 Standard and applicable regulations
- Provide expertise and consultancy assistance to Sites pertaining to Business Process and Quality System activities
- Responsible to promote awareness of QMS and customer requirements throughout the organization
- Responsible to monitor the measurements relevant to the Quality Objectives at respective Sites
- Coordinate with the Cross Functional Team on the periodical Management Review Meeting of QMS
- To share the performance of the QMS with Management Team and highlight any needs for improvement
- To participate in Continuous Improvement related activities and to implement changes to the QMS as and when appropriate. Foster an environment of continuous improvement to achieve company’s business goals
- Responsible to Internal Quality Auditor competency development through training, coaching, mentoring, etc
- Build comprehensive audit plan based on risk assessments and managing a team of internal quality auditors to execute the audit plan
- Partner with the regional and functional teams to drive the open audit finding closure
- Liaise with third party auditors (Certification Body & customer) on QMS certification and attend to issues raised during the audit
- Assess training needs and provide training to Sites pertaining to Quality Management System
- Bachelor Degree in any discipline, with minimum 5 years working experience in Quality Management System
- IRCA Certified ISO9001:2015 Lead Auditor or similar qualification with 5 years on-site auditing experience and have experience leading at least two quality audits
- Knowledge and experience in GENSUITE and preferably working experience as GENSUITE Administrator
- Deep understanding of ISO9001 requirements and excellence knowledge of the Business Process Management System
- Familiar with quality assurance discipline and tools application in manufacturing/servicing process, such as 8D, FMEA, SPC, MSA, LEAN, Six Sigma, etc
- Demonstrated experience in training users on systems and processes during change transformation
- Ability to effectively present/communicate information and respond to questions from groups of user including managers, suppliers, customers, etc
- Self-motivated, able to grasp new concepts and learn quickly as well as motivate/influence stakeholders in an engaging way
- Must be able to work under minimum supervision to perform varied task in a disciplined manner and in a team environment
- Background in complex Multi-National Company environment with regional/global cross-functional exposure and willingness to travel as necessary
- Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams
- Effective problem identification and solution skills. Proven analytical and organizational ability
36
Digital Business Process Specialist Resume Examples & Samples
- Bachelor's degree, preferably in business, management information systems, marketing
- 5+ years’ experience working with Caterpillar dealer facing solutions supporting marketing, product support, dealer operations, or dealer distribution projects
- IT related experience supporting dealer facing solutions/applications
- Demonstrated strong problem solving and technical skills
- Proven strong communication, collaboration, and conflict resolution skills
- Proven ability to interact across all levels of the organization (Cat and Dealer)
- Demonstrated ability to manage/participate on multiple initiatives/projects
- Have solid knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organization
- Familiarity with project management methodologies (Agile, Scrum, Waterfall)
37
Business Process Specialist Resume Examples & Samples
- Minimum 3 years experience with technical development and implementation of COTS OEM Tool
- Minimum of 3 years experience providing production support by assisting with the analysis, design, programming, and testing of solutions to complex production problems, supports the development of test scenarios and test cases; correct data in critical situations as directed
- Experience assisting in the design and creation of technical specifications from functional specifications for complex development projects, analyze the impacts of vendor provided updates and upgrades to the system
- Assist in the technical development and system design skills
- Communication Strategy and Planning
- TS/SCI with Polygraph Clearance preferred
38
Lead Business Process Specialist Resume Examples & Samples
- Implementing and maintaining the ITSCM process, in accordance with the overall requirements of the organization’s Business Continuity Management process, and representing the IT services function within the Business Continuity Management process
- Ensuring that all ITSCM plans, risks and activities underpin and align with all BCM plans, risks and activities, and are capable of meeting the agreed and documented targets under any circumstances
- Performing risk assessment and risk management to prevent disasters where cost justifiable and where practical
- Developing and maintaining the organization’s continuity strategy
- Assessing potential service continuity issues and invoking the Service Continuity Plan if necessary
- Managing the Service Continuity Plan while it is in operation, including fail-over to a secondary location and restoration to the primary location
- Performing post mortem reviews of service continuity tests and invocations, and instigating corrective actions where required
- Developing and managing the ITSCM plans to ensure that, at all times, the recovery objectives of the business can be achieved
- Ensuring that all IT service areas are prepared and able to respond to an invocation of the continuity plans
- Maintaining a comprehensive IT testing schedule, including testing all continuity plans in line with business requirements and after every major business change
- Undertaking quality reviews of all procedures and ensuring that these are incorporated into the testing schedule
- Communicating and maintaining awareness of ITSCM objectives within the business areas supported and IT service areas
- Undertaking regular reviews, at least annually, of the Continuity Plans with the business areas to ensure that they accurately reflect the business needs
- Negotiating and managing contracts with providers of third-party recovery services
- Assessing changes for their impact on Service Continuity and Continuity Plans
- Attending CAB meetings when appropriate
- Basic understanding of IT functions, services and responsibilities within a Fortune 500 sized company with global business operations, typically developed through 10+ years of practical IT experience
- Proven ability to work collaboratively across the engineering, operations and application development groups that exist in most IT organizations. Sufficiently mature and self confident to address organizational issues/conflicts in a proactive but professional manner. The incumbent must be able to establish organizational discipline around Service Continuity Management practices that yields clear and obvious benefits without imposing undue bureaucracy upon IT managers and staff members
- Familiarity with ITIL v3 as demonstrated through formal training and/or certification or through practical experience in developing and/or implementing ITIL v3 compliant processes
- Effective at building and maintaining interpersonal relationships with IT managers and technical leaders, business representatives and vendor personnel. Experience in working across organizational hierarchies. The incumbent will interact with C-level executives and their direct reports on a regular basis. The ITSCM Manager must be able to communicate with people at all levels of the organization. This is especially important during a disaster
- The ITSCM Manager will display a communication style based around information and escalation
- Have practical and quantifiable process management experience
- High degree of analytical skills to be able to assess the impact of disasters on different business areas and people
- High degree of analytical skill needed to be able to help in the process or restoring service as quickly as possible in the event of a disaster
- Technical ability in being able to read data from the IT Service Continuity Management process that will help with the identification of trends and improvements relating to disaster recovery
- An ability to run a meeting according to strict guidelines (not to get side-tracked on items that one person may be interested in)
- Must possess skills in influencing and negotiation
- The process manager must be able to demonstrate ways to “do things differently” that will improve the process
- Must be able to think logically about disaster recovery issues that could affect the organization and design appropriate assessment and diagnosis activities. This will provide a strong link into the Problem Management process and Service Level Management process
- Prior experience in Service Continuity Management is essential; 5+ years of experience in this role is highly desirable
- Prior experience in working with both internal and external business units is critical to success. Must have demonstrated experience in this area
- Bachelors degree in some aspect of Business, Engineering and/or Computer Science is required
39
Senior Business Process Specialist Resume Examples & Samples
- 2-5 years of experience in manufacturing operations, business improvement
- Project management and team leadership experience essential
- Demonstrated performance in delivering results
- Highly motivated process thinker that drives customer focused solutions
- Excellent interpersonal and group facilitation skills
- Excellent computer skills· Lean Six Sigma Green Belt or Black Belt Certification preferred
- Industrial Engineering experience a plus
40
Business Process Specialist Resume Examples & Samples
- Develops and implements processes and tools that encourage continuous performance improvements
- Interacts closely with matrixed, cross-functional teams (both region and corporate) in order to secure alignment and solution excellence
- Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal
- Generally requires 5-7 years related experience
41
Senior Business Process Specialist Resume Examples & Samples
- Minimum 5 years previous work experience in IT
- Minimum 5 Years previous work experience in requirements gathering techniques; ability to translate into solutions
- Minimum 5 years previous work experience within an application development team
- Bachelor's degree in Computer Science, Information Technology or related field
- Proven track record in application development and implementation with demonstrated ability to define solutions in a complex business environment
- Ability to multitask and manage multiple small enhancements to large projects in a cross-functional setting
- Flexibility and adaptability to move quickly from broadly defined user and business requirements to solution frameworks
42
Business Process Specialist Resume Examples & Samples
- Structured problem solving such as A3 thinking
- Kaizen Events
- Managing for Daily Improvement (MDI)
43
Business Process Specialist Resume Examples & Samples
- 30% Lead and manage various operation improvement projects
- 20% Document and communicate improvement opportunities to leaders and business partners
- 30% Develop roll out plans and execute business process improvement initiatives
- 20% Analyze, financially and qualitatively, the results of process changes
44
Business Process Specialist Resume Examples & Samples
- Act as a resource person for policies and procedures, work flows, systems functionality, system issues, complex corrections and practices
- Act as point of escalation for highly sensitive and complex customer issues and if necessary conduct the required research to resolve issues in a thoroughly and timely manner
- Handle complex transactions such as
- 2nd Day Process for Internal Transfers and Michigan
- Processing of Uncashed Discont Spreadsheets and Uncashed EFT Rejects Spreadsheets
- Puerto Rico Withdrawals
- Logging money to the cash account
- Foreign Address Withdrawals
- Process all knowledgeable work types as well as assist in quality checking if needed
- Manage the team in the absence of the leader
- Monitor the work volume and adjust workforce accordingly
- Perform mentoring and coaching to the members of the team
- Complete non confidential management reports
- Such other duties and functions as assigned by Operations Management
45
Business Process Specialist Resume Examples & Samples
- Lead FTE and Contract staff in the test planning and execution of multiple initiatives within time and cost constraints
- Ensure comprehensive test coverage exists by understanding the test scope and approach of dependent QA, UAT and Vendor groups
- Identify areas for improving efficiency, shortening of test cycles and recommend solutions for improvement by leveraging subject matter expertise
- Forecast the test effort associated with new initiatives
- Interface in various forums to report on project and program milestones and present project needs and technical knowledge
- Develop and maintain departmental procedures
- Train full time employees and consultants as needed
- Actively participate and conduct project status meetings
- 4-Yr Bachelor’s degree or comparable experience
- Proven Test Lead skills including ability to lead and direct staff in multiple locations including onshore and offshore
- Ability to create comprehensive execution plan, full understanding of RAG status and capable of creating a replan with key indicators notating when status will change, trends, risks or out of runway to test
- Ability to develop and execute complex test strategies involving internal Chase applications, 3rd party vendor applications/microsites as well as desktop and/or mobile applications
- Experience in both waterfall and agile test methodologies
- Thorough knowledge of SDLC and associated deliverables
- Communication skills should include the ability to influence the direction or change, clear and concise risks or opportunities
- Ability to see the big picture, come up with creative solutions when faced with challenges
- Experience scoping level of effort on specific initiatives
46
Demand & S&OP Business Process Specialist Resume Examples & Samples
- Responsible for supporting the design and implementation of Demand Planning for future state
- Provides regional process improvements to support improved measures
- Ensure having an appropriate process for Demand Completeness over the 24 month horizon
- Deliver targets within range for business conditions in partnership with Affiliate Demand Planning Leads and the Central Demand Planning Team
- Manages regional process improvement projects with cross functional partners to continue improvements within the S&OP process
- Facilitates Demand Planning Training of end users and liaise with the DP Communities of Practice
- Partners frequently with cross functional partners in IT, Marketing, Customer Logistics, Product Lifecycle Management and Trade Customization to ensure processes are supporting and integrated within the business
- Leading the DP Expert User Community by coordinating monthly calls, empowering Expert Users with best practice sharing in DP and S&OP Helping DP Expert Users to grow and develop to create more visibility and recognition within their DP Group In-Market and regionally
- Education: University Bachelors degree or equivalent
- You have 5-7 years of of business experience and min. 3-5 years of Demand Planning and S&OP experience
- Deep process and systems knowledge of Demand Planning, S&OP and Project Management
- Strong combination of supply chain planning and leadership skills
- Leadership skills in the areas of influencing and communication are required
- You are a self-starter with ability to work independently with minimal supervision and within a matrix environment
- Ability to manage difficult issues and implement positive change
- Negotiation skills and the ability to influence without authority are required
- You enjoy working with multiple business partners,^and are able to effectively manage projects, timelines, and change management
47
Business Process Specialist Resume Examples & Samples
- Evaluate current processes, identify gaps, and develop business process and/or systems solutions to close the gaps and drive superior business results
- Lead development and communication of policy and procedure documentation
- Drive compliance to best practices and standard business processes in Customer Service according to established process maps and documented procedures
- Analyze data and reports to identify improvement opportunities, noncompliance issues or further training or development needs
- Provide assistance (advice & testing) to ERP-related programs to ensure successful rollout and start-up of systems associated with R3/Vistex functionality
- Ensure training materials is audited and updated according to business process enhancements
- Provide training to users in pre-defined classroom settings or in ad hoc sessions as necessary to support user needs
- Respond to user issues by providing a high level of collaboration and responsiveness to resolve critical business challenges
- Drive Continuous Improvement culture within Customer Service
- Works cross-functionally with other teams and departments to gather insights which will improve customer experience and transactional effectiveness
- Identify and drive improvements in customer service and ensure that improvements are aligned with customer and business objectives
- Utilizing project management skills to effectively develop implementation plans and accurate project timelines to ensure business objectives are met
- Translate technical capabilities and processes and system solutions into recommendations for actions based on understanding of key business strategies
- Identify and analyze relevant data from various teams and jointly develop troubleshooting countermeasures, risk mitigation plans, and/or process improvements
- Manage and update inventory management process with category managers, planning, sales, and customer service
- Bachelor’s Degree or equivalent business experience required
- 3+ years’ experience in Customer Service, Supply Chain, Sales Operations, or related field
- Multiple functions, plant or cross sector experience is preferred
- Strong communication and collaboration skills, specifically in a training environment
- Willing to challenge the status quo and facilitate different perspectives to drive solutions
- Experience in SAP systems and processes
- Knowledge of Continuous Improvement and/or LEAN principles and tools
- Intermediate/Advanced Excel skills
- Strong organizational skills including attention to detail
48
Teamcenter Senior Business Process Specialist Resume Examples & Samples
- Bachelor's degree in Information Technology related field
- 5 years of Business Analyst experience in TeamCenter PLM Business Process Management and/or IT application development projects
- Bachelor's degree in Computer Science or Information Technology
- Prior IT experience, either in Engineering or IT areas
- TeamCenter business analyst familiar with PLM concepts like engineering release workflow, CAD data management, variant management, access management and multisite synchronization
- Background in CAD tools like NX and TeamCenter Visualization
- Works closely with business partners documenting business requirements
- Self-starter with the ability to quickly learn complex business processes
- Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues and vendor representatives
- Experience in requirements gathering techniques; ability to translate into solutions
49
Business Process Specialist Resume Examples & Samples
- Is accountable for quality and effective process design and implementation
- Challenges the status quo and drives TR towards simplification while designing for the best customer experience
- Bachelor degree plus extensive experience OR Master’s degree
- Strong verbal and written communication skills required. Solid English language skills are required
- Demonstrated experience in working on lead to cash processes and experience of multiple legacy systems
- Demonstrated experience leading performance improvement initiatives; Lean or Six Sigma certification a plus
- Experience working with different cultures
- Builds effective relationships and partners with others to develop joint solutions. Deals with difficult customer (internal & external) situations with a professional and resourceful manner for resolution
- Able to effectively navigate and perform in dynamic environments
- Knowledge of various Thomson Reuters businesses and products/services
- Experience working within global organisation
50
Business Process Specialist Senior Resume Examples & Samples
- Individuals performing this function shall have "senior" level experience in assessing the business operations of large organizations and providing recommendations on how to improve their processes
- Strong oral and written communication skills and strong presentation skills
- Advanced knowledge and experience with assessing business operations of large organizations and being able to provide recommendations for improvement required
51
Business Process Specialist Resume Examples & Samples
- Software and Project Management Processes: QAM is responsible for managing and improving our CMMI-compliant standard development and project management process. This process is followed by all software developers, testers, business analysts and other professionals within LFI
- Compliance: Assessments, audits and inspections are performed on teams and projects within LFI to ensure that compliance to processes, rules, regulations, policies and standards are met. The QAM team manages these activities to ensure the best possible outcome
- Security: QAM is the focal point for information security within LFI, ensuring that processes for security are built into the software development process, enforcing rules around authentication and access, and representing the line of business to the information security team
- Reviewing, writing and rewriting project documentation
- Reviewing, writing and rewriting software process documentation
- Assessing software development projects against defined criteria
- Assisting with compliance activities such as audits
- Building reports using Excel or other tools such as SQL
- Active participation in meetings and writing meeting minutes, following up on action items
- Reviewing security access request
- Assessing vulnerability security reports
- Reviewing web sites for completeness/correctness
- Creating reference web sites using wiki tools
- Creating/editing documentation libraries
- Building business continuity plans (BCP)
- Must be currently enrolled at an accredited university pursuing a degree in a related field of study
- Demonstrates a strong working knowledge of MS Office
- Ability to work in one of FIS’ strategic locations for the duration of the internship
- GPA requirement of 3.0 or higher
- Additional skills, knowledge, and experience may be required based on the type of functions the incumbent will perform
- Business (BA) field of study with emphasis in technology or analytics
- Computer Science or any other technical field of study (i.e., BS degree in math, engineering, etc.)
52
Fulfillment Business Process Specialist Resume Examples & Samples
- Knowledge of hand (RF) scanners, distribution automation processing and preferably experience with WMOS (Warehouse Management for Open System)
- Strong time management, organizational and verbal and written communications skills
- Strong interpersonal skills with a focus on teamwork, sharing knowledge and expertise as it relates to the role
- Skilled at multi-tasking and able to react quickly to frequent priority shifts
- Must have the ability to perform the job with the highest standards of quality and accuracy
53
Assoc Business Process Specialist Resume Examples & Samples
- Supports monthly financial reporting, budget planning and forecasting of capital and operational expenditures related to IS&T project initiatives
- Support IT procurement requisition process
- Support Project and Service Managers with project expense tracking processes
- Support of IS&T budget planning process and subsequent reconciliations
- Support of Apptio IT Budget Management system. Training will be provided
- High proficiency with Excel and proficiency with PowerPoint
- Basic accounting and finance knowledge with some experience, project accounting experience desirable
- Good written and verbal communications skills
54
Business Process Specialist, BPM Team Resume Examples & Samples
- Experience using Object Management Group’s Business Process Modeling Notation (BPMN)
- Experience with decision analysis, cost analysis, root cause analysis and/or sensitivity analysis tools and techniques
- Experience with Object Management Group’s Decision Modeling Notation (DMN)
- Experience with process frameworks such as APQC, SCOR, or Value Reference Model
- Certified in BPM through ABPMP, BPM institute, Process Excellence Network, or others
55
Business Process Specialist Resume Examples & Samples
- You will be responsible for business process management of key capabilities developed by Power Solutions that enable Vestas to execute world-class products
- You have the responsibility for scoping and executing continues improvement projects and initiatives together with relevant stakeholders to ensure commercial focus, efficient and effective governance, processes and clear roles and responsibilities in accordance with the strategy, roadmaps and targets
- You will have responsibility for global business processes are documented and signed off by relevant stakeholders
- You are responsibility for effective stakeholder management by engaging with various stakeholder across the value chian, driving Business Process Management Forums ensuring accountability in the line organisation
- You will draw on your previous experience, and continuous monitoring of best practices, you will be expected to drive change and influence the direction of the Power Solution business
- You will live Vestas' values: Accountability, Simplicity and Collaboration
- Relevant master degree and at least 3-5 years’ experience within process excellence in a large international company, preferably within an engineering Industry
- Strong business knowledge within the areas of product management, project execution and/or product development and strong value chain understanding
- Commercial understanding, preferable in the Wind Industry
- Have strong Business Process Management including facilitation and documentation (in ARIS) and Process Excellence tool capabilities, e.g. LEAN, Six Sigma and knows how to apply it in improvement projects and initiatives
- Have strong stakeholder and change management skills ensuring engagement and by-in from stakeholders
- Have a lot of drive and enthusiasm and are striving to deliver strategic and operational results
- Have analytics and problem solving skills converting challenges into efficient and effective global processes
- Are able of working independently as well as together with others across functional areas
- Have excellent communication skills in English, written and verbal and are able to communicate effective and convincing with various stakeholders on different levels within the organization
56
Business Process Specialist Resume Examples & Samples
- Advocate for business needs and support overall program priorities by contributing to the business process creation for specific projects to ensure improved business solutions that support interim or long term business needs
- Contribute to development and implementation of defined key initiatives with respective technology and business partners as part of a collaborative cross-functional project team
- Collaborate with merchandising teams and their leaders to understand current NMG capabilities and prioritize needed improvements to evolve existing systems, tools and analytics
- Drive documentation of project deliverables, status, learnings and outcomes
- Prepare cross-functional teams to support new tools/processes and lead change
- Use and contribute to evolution of continuous improvement techniques within NMG to identify & remove waste in daily work, ensure strategic critical thinking and effective problem solving and sustain the improvement standards within the organization
57
Business Process Specialist Resume Examples & Samples
- Create test cases/scripts in ALM based on the Business Requirements, Impact Matrix and/or Functional Specifications
- Execute test scripts on assigned projects
- Report and track defects in ALM
- Minimum of 5+ years experience in Quality Assurance with a thorough knowledge of Software Development Life Cycle principles and Quality Assurance methodologies and best practices. Familiar with Waterfall and Agile project methodologies
- Minimum of 5+ years experience in design of detailed functional and regression test plans, and creation and execution of test scripts
- Experience with smart phone application testing a plus using industry tools such as Perfecto Mobile
58
Business Process Specialist Resume Examples & Samples
- Serve as Business Process Specialist to support one or more Monitoring Clinical Services teams (MCS). Responsibilities include tracking and organizing information and providing this information to the management team(s) in monthly reports
- Develop and implement processes surrounding special projects
- Ensure accurate and timely revenue recognition and communication with other departments
- Serve as a Subject Matter Expert on multiple teams and for MCS projects
- Reconcile sold clinical services with SAP, Order Management Reports and Monthly Backlog report
- Provide performance information to Zone Manager regarding Clinical Specialists
- Independently solve problems while exhibiting business judgment and an understanding of all the issues
- Perform appropriate monthly billings (Installation, Training, and Warranty)
- Perform monthly revenue closures for value added service. Resolve any potential issues and findings on a monthly basis
- Review deferred billings on monthly basis
- Prepare monthly utilization/FESS (Field Expense Sales/Service) reports including 3rd party hours per CS (Clinical Specialist)
- Monthly, prepare backlog report for distribution. Update as appropriate
- Customer Pulse surveys are submitted monthly
- Reconcile monthly revenue
- Participate in audit requests
- Reconcile/Understand vendor invoices, communicate discrepancies as appropriate
- TEDS, Philips University and Expenses are completed according to established guidelines
- Develop and implement processes for special projects when appropriate
- Respond to calls from customers, Clinical Specialists, Project Managers, Sales, Service, and Customer Fulfillment Center regarding issues and customer satisfaction
- Attend one customer visit per year
- Exceptional communication skills
- Advanced knowledge of SAP, OPIE (Order Planning and Implementation Excellence Tool) and SalesForce.com
- Advanced computer skills – proficiency in Microsoft Office, including Excel, PowerPoint and Word
- Ability to work in ever-changing environments
- Flexibility and tolerance of ambiguity
- Detail oriented with excellent organizational skills
- Ability to be managed remotely
- Creative ability to think out of the box. Excellent organization skills
- Effective communication skills including demonstrated stand-up presentation skills, group facilitation and ability to effectively interact with all levels of personnel
- Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple locations and with management and individuals of various levels and backgrounds across all department and organizational levels
- Ability to facilitate/lead project teams
- Ability to consistently meet and exceed goals
- Capable of making commitments, setting priorities, and delivering results on time
- Ability to work individually and under minimal supervision
- Excellent time management, analytical, and listening skills
- Willingness to travel overnight 15% of the time
- Education – Bachelor’s Degree or equivalent work experience
59
Business Process Specialist Resume Examples & Samples
- Participates in defining, developing, documenting, and measuring processes and/or tools to ensure the highest level of efficiency and quality is achieved while reducing support costs
- Works with internal groups to document, analyze, and re-design business processes
- Manages projects and frequently interfaces with business lines, including management; and/or internal resources
- Responsible for addressing process gaps and/or efficiencies as identified through the project
- Analyzes, documents, and disseminates process changes and productivity gains while coordinating activities with other service areas and functions
- Centralizes and documents all internal project processes
- Monitors reports and trends issues
- Provides technical expertise on available technologies and processes to improve quality, customer satisfaction, and cost performance
- At least 5 years experience within a total information technology (IT) environment
- IT Project Management
- IT standards, procedures, policy
- IT environment
- IT Projects
- Communicating with customers at all levels
60
Senior Business Process Specialist Resume Examples & Samples
- 5 years of experience in application requirements, development, design, and implementation
- Bachelor's degree in Computer Science or related field of study
- Proven track record of 3+ years of experience performing in a business analyst role
- Experience in documenting business and system requirements
- Demonstrated experience with Application Architecture and Design
- Demonstrated leadership ability on small/medium size projects
- Ability to indirectly lead a cross-functional team towards a common solution
- Experience in executing project management methodologies and techniques
- Ability to work within an offshore application development supplier engagement model
- Ability to multitask and work in a cross-functional setting
- Experience in web services and related technologies
- Experience in salesforce configuration and development
- Experience in handing infrastructure requirements related to applications
- Knowledge of the automotive industry
- Must be a self-starter with the ability to quickly learn complex business processes
- Must enjoy working in a fast paced/high energy team setting
- Excellent communication and reasoning skills to gain support of business leaders, IT colleagues, IT leadership, and supplier partners
61
Teamcenter Senior Business Process Specialist Resume Examples & Samples
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of Business Analyst experience in Teamcenter PLM Business Process Management and/or IT and application development projects
- Excellent self-directed organization and time management skills
- Project Leadership and Project Management Experience
- TeamCenter business analyst familiar with PLM concepts like engineering release workflow, CAD Data Management, variant management, access management and multisite synchronization
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Senior Business Process Specialist Resume Examples & Samples
- Bachelor's degree technology related field (ideally, Engineering or Physical Science)
- Minimum 5 years of experience in HPC CAE application support
- Minimum 2 years of project planning and project management experience
- Master's degree in Engineering or Physical Science
- Excellent self-directed organization and team works skills
- Superior analytical / problem solving skills
- Ability to understand and work with complex business processes
- Project Leadership and Project Management experience
- Automotive OEM support experience
63
Senior Field Business Process Specialist Resume Examples & Samples
- 5+ years’ experience in various office functions including processing invoices
- Strong attention to detail, computer (MS Office suite), and communication skills
- Strong interpersonal skills and ability to build working relationships
- Ability to perform in a demanding, busy field environment
- Provide administrative support to assigned operating personnel
- Record daily production data
64
Business Process Specialist Resume Examples & Samples
- Bachelor's Degree in business, human resources, communications, industrial and organizational development/psychology or a related discipline
- 1+ years of relevant experience in an industry or consulting team-oriented environment in corporate operations, management and/or human resources-related fields
- Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience
- Proficiency in word processing, spreadsheet, and presentation creation tools, as well as Internet research tools
- TS SCI with Polygraph Required
65
Senior Business Process Specialist Resume Examples & Samples
- Understanding the business processes and application capabilities
- Defining business requirements
- Overseeing all aspects of the system development life cycle
- Works closely with supplier partners ensuring requirements understanding, test process execution, IT acceptance, and coordinates software releases
- Minimum 5 years' experience in Information Technology (SDLC/ software releases)
- 2 years previous experience support corporate banking treasury systems (Quantum, SAP, Thomson Reuters, and Bloomberg)
- Requirements gathering techniques; ability to translate into solutions
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Business Process Specialist Resume Examples & Samples
- Direct experience managing content and evaluating content for compatibility with SuccessFactors, SAP
- Troubleshoots technical end user, and systems issues within SAP SuccessFactors
- Guide efforts in compliance with content development best practices
- Provide overall guidance for testing content and usability
- Support end user support to resolve system and application issues
- Provide Tier 1 and 2 help desk support
- Review alternative forms of online content for compatibility
- Support and coordinate the monthly item update process
- Coordinate the introduction of new content
- Ensure integration between content management server and items definitions
- Create training content item definitions and linkages
- Provide training and website management support
- Support systems administration efforts
- Design streamlined methods for managing and recording training program results
- Must be US Citizen or Permanent Resident (Green Card)
- Bachelor’s Degree in Information Technology or related field
- Minimum three (3) years of experience with SuccessFactors b1305 (or higher)
- Able to travel regularly within the US and abroad
- Master’s Degree in Information Technology or related field
- Familiarity with the HR process
- Bi- or Multi-lingual, or willingness to learn additional language
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Senior Business Process Specialist Resume Examples & Samples
- Designs, creates, and modifies business processes as well as measures business process adoption and effectiveness for the financial business processes
- Leading the effort to understand the business needs and identify how best to meet those needs
- Working with the various businesses and the technology areas to define a business case, gather requirements for process definition and IT systems development, and recommend a solution that supports the business request or opportunity
- Analyze, validate and document the business and system requirements. This requires a solid understanding of the business direction, an overall view of the “big picture” and good knowledge of the business being impacted by the project’s implementation
- Responsible for managing the Finance end user community. This includes appropriate communication, creation and maintenance of business process training, and coordination and effectiveness of the Finance super users
- Provides Level 3 functional support for resolution of business incidents, how to questions and requests related to the Financial business processes. This includes resolving incidents and fulfilling requests within defined Service Levels and ensures proper documentation, notification, escalation, tracking and follow up of all inquiries
- 6-8 years work with SAP core modules, primary focus with SAP Finance and Controlling Modules (FICO)
- Minimum 3 -4 yeas experience in regional environment
- Minimum of 6 years experience working with finance business processes
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Principal Business Process Specialist Resume Examples & Samples
- Develop best practice methodologies for analysing the effectiveness of key processes and develop effective solutions to business problems by applying business process redesign methodology
- Analyse data to identify business and/or operational process improvements and potential cross-functional synergies to ensure optimal performance
- Facilitate the design / re-design of business processes to improve client service, efficiency, control and compliance and define risk mitigation action plans to resolve existing gaps in processes
- Test and implement operational changes to support marketing campaigns, new regulatory requirements and business projects
- Implement and deliver internal and external projects related to business process improvement and ensure that the necessary change management processes are followed and implemented
- Manage internal and external stakeholder’s expectations through regular communication, accurate reporting and business process filing
- Ensure business process data is stored accurately and is up to date
- Possess an understanding of business and/or operational processes, process modelling techniques and systems design
- Possess a good understanding of risk mitigating strategy and action plans
- Display relevant process and functional knowledge
- Demonstrate problem analysis and solution formulation skills
- Possess the ability to determine best practice and identify shortcomings in formally documented processes
- Possess root cause analysis and project management capability
- Demonstrate influencing ability
- Possess the ability to compile business cases
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Field Business Process Specialist Resume Examples & Samples
- Basic understanding of accounting concepts and general ledgers
- Experience with SAP and the Oil & Gas industry a plus
- Accurately analyze, classify and process invoices and purchasing card activity
- Help with material transfers and equipment inventory
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Business Process Specialist Resume Examples & Samples
- Provide consistent quality customer support by answering routine and non-routine questions posed by both internal and external customers through inbound telephone call, writing, fax, or electronic mail
- Generation and processing of quotes & invoices in applicable IDEXX systems
- Direct communications with account managers and internal customers regarding service-related information such as custom profiles and prices
- Setting up and maintaining active price lists
- Research and resolve problem invoices, billing adjustments, credit requests, etc
- Identify and elevate business process improvement initiatives
- Assist in the design, development, and implementation of new functionality within support systems
- Partner with IDEXX personnel to resolve customer issues
- Understand and support the vision of all IDEXX BioResearch business units to provide a level of service which exceeds the customers’ expectations
- Understand and act in accordance with the IDEXX mission and values statements with a focus on the customer perspective
- Distribute quotes, fee schedules, contracts and price agreements to the appropriate IDEXX business unit team members
- Expert knowledge for all IDEXX BioResearch business unit processes
- Complete tasks and results on schedule
- Experience with Microsoft Office and SAP is preferred
- Excellent customer service skills which support the IDEXX mission and values statement
- Ability to handle difficult customer situations and seek assistance as necessary
- Ability to effectively function in a team environment
- Provide and receive constructive feedback
- Solid organizational skills
- Work well under pressure and tight time constraints
- Positive attitude and customer orientation
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Business Process Specialist Senior Resume Examples & Samples
- At least three to five years of experience in process design and improvement preferred
- Lean and Six Sigma certifications
- Strong interpersonal, facilitation and collaboration skills
- Well-developed organizational and analytical skills
- Ability to work independently with minimal guidance
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Field Business Process Specialist Resume Examples & Samples
- Ideally 2+ years’ of experience in various office functions including processing invoices
- Process oil run tickets
- Verify and reconcile water tickets
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Senior Business Process Specialist Resume Examples & Samples
- 20 % - Researches, resolves and responds to participant discrepancies, initiates corrective activity as required, and follows up as necessary
- 10 % - Highlights potential problems and identifies trends for management review
- 10 % - Communicates, both verbally and in writing, with internal/external clients to collect information and expedite client processing
- 10 % - Completes special projects as assigned
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Business Process Specialist Resume Examples & Samples
- Associate’s degree or equivalent work experience
- Strong knowledge of MS Access, Excel, Visio, and Word
- Strong Project Management skills; ability to manage multiple complex projects concurrently
- Strong Process Improvement skills
- Excellent communication and customer service skills; ability to communicate effectively with people in cross-functional roles and responsibilities
- Demonstrated success in quickly identifying, analyzing and resolving complex business and technical problems under strict deadlines
- Working knowledge of database management principles
- SAP experience strongly preferred
- LEAN certification preferred; experience with Six Sigma or DMAIC methodologies
- Flexibility to travel as needed
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Business Process Specialist Resume Examples & Samples
- Project management of business process improvement initiatives of CE across the regions
- Supporting operational excellence in driving standardisation of processes leveraging on 6 Sigma Tools & Methodologies
- Drive approved business solutions across multiple business stakeholders and governance of sustainability of the implemented solutions
- Governance of KPIs of implemented CE solutions and processes
- Lead projects through the DMAIC cycle ,working with team across different business functions
- Govern and monitor process documentation versioning and controls
- Establish and manage BPI projects pipeline in driving continuous improvement solutions for CE
- Conduct training to the CE employees in all the regions on the engagement of the standardised process, 6 Sigma Analytical Tools
- Bachelor or Master Degree in Business Administration or relevant
- At least 3 years of experience in Project Management working with across multiple business units stakeholders
- Must be a 6 Sigma Green Belt/Black Belt Certified
- Strong exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations
- Must have a strong passion in driving continuous improvement
- Strongly Skilled in process flow documentation and literature. ISO certification will be an advantage
- Individual Contributor Role
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Business Process Specialist Resume Examples & Samples
- 1) Experience using Microsoft Office Suite with demonstrated advanced use of SharePoint (current version)
- 2) Experience working with databases and spreadsheets
- 3) Experience using a Governance, Risk & Compliance (GRC) software
- 4) Experience performing research and analysis
- 5) Experience in project management, quality management, performance measurement, change management and business process improvement
- Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas
- Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements. Write reports that summarize findings, data collection techniques, implementation options, etc
- Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status
- Develops and maintains databases to support data analysis and research findings for business projects
- Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives
- Facilitates and documents meetings, action items, and processes using flowcharting methodologies
- Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support
- Knowledge of business strategies, objectives, planning, development and management processes and process improvement
- Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling
- Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
- Knowledge of performance measures, quality improvement programs and project management methods
- Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
- Skill in using computers and related software applications
- Skill in data analysis and problem solving
- Ability to quickly recognize and analyze irregular data and situations
- Ability to work independently and with teams
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Business Process Specialist Resume Examples & Samples
- Financial review and approval of Sales Contracts
- Processing of quotes & sales orders in applicable IDEXX systems (SAP, Connect Care etc.)
- Direct and Distributor, instrument and consumable order processing
- Direct communications with sales representatives and distributor contacts with regard to order status and other sales related information
- Setting up and maintaining Customer Account data and Extended Maintenance Agreements (EMA)
- Research and resolve problem orders, billing adjustments, credit requests, etc
- Partner with IDEXX Distribution to resolve customer issues
- Understand and support the vision of specific IDEXX Business Units as assigned to provide a level of service which exceeds the customers’ expectations
- Understand and act in accordance with the IDEXX Mission and Values statements with a focus on the customer perspective
- 2-3 years of related business experience preferred
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Business Process Specialist & Executive Assistant Resume Examples & Samples
- High school and some college-level education required (or equivalent)
- Minimum of 7+ years general administrative experience
- Strong problem solver. Able to navigate HP organization and solicit support for own work as required
- Able to prioritize own work and push back appropriately when overloaded, while ensuring productivity of the team. Proactively identifies needs and initiates own work
- High proficiency with MS Outlook, Powerpoint, Sharepoint and web publishing, and MS Word. Solid proficiency with Excel
- Able to support executive, external and team communications by taking raw technical or general content and reshaping it into clear and effective presentations with an HP look-and-feel
- Able to provide effective and comprehensive support to VP and Directors (one physically located elsewhere) and an international management staff
- Organized, detail-oriented and able to work independently and under limited supervision. Exercises independent judgment and effective resolution of complex problems with minimal supervision without established procedures
- Strong verbal and interpersonal communication skills. Strong written communication skills
- Experienced in supporting manager that travels frequently domestically and internationally
- Actively supports elevating employee engagement across the entire team
- Collaborates well with other assistants, support personnel, and professional staff
- Handles highly confidential information with discretion
- Works at a fast pace, is flexible and thrives on change
- Familiarity with HP purchasing, web publishing and other administrative systems. Able to quickly self-train on new software and administrative tools
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Business Process Specialist Resume Examples & Samples
- Work closely with appropriate management, operations, field organizations, and marketing leaders to drive consistency and standardization of methods and practices within Operations, Sales, and Support in support of Epicor policies and to optimize process, quality, and customer impacts
- Assist in identifying, developing, and implementing process documentation for all defined policies. Gather and analyze data as necessary from multiple sources in support of this effort
- Coordinate with leadership to identify all areas for process or communication improvement using interviews and other auditing feedback
- Conduct roundtables and employee surveys to determine improvements and best practices to improve the employee and customer experience
- Collect information for the purpose of developing guidelines and maintaining processes within the business, both for ongoing business and during implementation of new policies or product releases
- Determine and deliver on best methods to educate and consume content
