Business Process Analyst Resume Samples

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J Witting

Jerome

Witting

73797 Predovic Ranch

Chicago

+1 (555) 940 2624

73797 Predovic Ranch

Chicago

Phone

p +1 (555) 940 2624

Experience Experience

Los Angeles, CA

Business Process Analyst

Los Angeles, CA

Nikolaus, Ward and Schoen

Los Angeles, CA

Business Process Analyst

Develop improvements to existing processes to deliver improved business performance
Track and report on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvements
Partner with department management to evaluate and make recommendations to update department workflows, processes and procedures to improve productivity
Assists Sr Management in developing and executing process improvement strategies
Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback
Responsible to working with HEMA Pre-authorization Management team to implement process improvements and work on special projects as assigned
Develop improvements to existing processes to deliver improved business performance and effectiveness

Phoenix, AZ

Claims Business Process Analyst

Phoenix, AZ

Barrows and Sons

Phoenix, AZ

Claims Business Process Analyst

Assist in development of application workflows and data entry
Assisting with various special projects as directed by the Manager of Government Programs Audit Support
Developing a consistent audit process to ensure all outside audits are effectively managed
Asset Recovery/Return to ensure IT Asset Management policies and asset return processes established by Optum Technology
Assist in development application training plans, user materials & job aides
Manage department communications and workarounds during large-scale outages
Responsible for providing research and root cause analysis for claim quality remediation

present

Chicago, IL

Lead Business Process Analyst

Chicago, IL

Schaefer LLC

present

Chicago, IL

Lead Business Process Analyst

present

Provides recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives
Provides input into the planning, organization, implementation and monitoring of management processes, tools, risk, issues, opportunity management
Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management
Plans, performs and implements process improvement and/or change management initiatives
Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset management initiatives
Provides consultation on the use of re-engineering techniques to improve process performance and product quality
Develops and implements processes to establish and maintain quality standards of existing products and services

Education Education

Bachelor’s Degree in Business

Kent State University

Bachelor’s Degree in Business

Skills Skills

Excellent communication skills, both oral and written, including visualizations, and the ability to interact professionally with all levels of the organization
Ability to communicate complex issues to varying levels of users in a professional, positive, friendly and understandable manner
Strong problem solving and project management skills with acute attention to detail and ability to meet tight deadlines and project plans
Ability to learn complex material quickly, allocate time efficiently; handle multiple projects and deliverables concurrently managing competing priorities
Strong interest and knowledge of ecommerce and ability to resolve complex IT-related problems
Basic knowledge of one or more the concept of end-to-end Quality systems development
Basic understanding of quality management methods, tools and technologies or the desire to develop proficiency in in this area
A solid knowledge and usability of Microsoft Office, including Word, Excel, Access, Project, PowerPoint and Outlook to support the above responsibilities
Ability to thrive in a dynamic and fast-paced environment with the ability to prioritize competing deliverables due to changing timelines
Highly organized and able to effectively multi-task and plan/manage deliverables

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Business Process Analyst Resume Examples & Samples

Minimum of a bachelor’s degree in Computer Science, MIS or applicable degree
Three years of Business Process documentation/analysis experience
Requires technical and business knowledge, training, and understanding of job's requirements

Business Process Analyst Resume Examples & Samples

Above average performance in previous 6 months
Strong understanding of all system applications (TSYS, Lexis/Nexis, etc)
Strong organization and work prioritization skills

Business Process Analyst Resume Examples & Samples

Strong ability to understand business requirements and translate into process design and development
Strong experience in process engineering, this includes process design, process development, testing, and process deployment to Business As Usual
Knowledge and experience of financial measures and financial reporting
Proven ability to adapt to a structured approach to Process and System Design and Implementation
Strong analytical and attention to control skills
Creative thinker with strong problem solving skills
Strong communication and influencing skills with ability to work effectively with a diverse range of people
Experience of training. The abilityto explain complex processes and information face to face, over the telephone and in writing is particularly important
Proficiency in MS Excel,
Knowledge of Visual Basic would be an advantage
Very good English language skills
BCS certificate in business analysis would be an advantage

Business Process Analyst Resume Examples & Samples

Participate in cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes and opportunities for improvement
Perform gap analysis to evaluate scope and impact of current and future models
Develop, validate and articulate business, functional and system requirements
Collaborate with cross functional teams to develop, test and implement functional and/or technical solutions to achieve the desired end state
Participate in creation and delivery of presentations and/or training to all levels of Columbia staff, from functional business managers to executives
Work with other team members in testing activities to include writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
Contacts are normally made inside the organization. Internal contacts may include buyers, planners, distribution engineers and Senior Management. Interactions tend to focus on functional and system processes, problem solving, explanation, discussion and interpretations. Contacts regularly contain confidential/sensitive information
Ability to work independently and cooperatively in a diverse group / Previous experience within a global workforce, and awareness of and sensitivity to cultural differences
Experience in ERP Project implementation (including testing, cutover, validation and production support) preferred

Business Process Analyst Resume Examples & Samples

Background in SQL, SSRS, SAS Base SAS, and SAS/Graph, and/or Oracle environments or use of tools like TOAD & SQL plus, SSRS
Demonstrated knowledge of mortgage banking servicing, operations or originations
Ability to interact with business users including management and translate business requirements into technical solutions

Business Process Analyst Resume Examples & Samples

Bachelor's degree in a related field or equivalent experience
Minimum of 2 years experience as a business analyst or equivalent business acumen
Curiosity about how things work and how they can be improved
Self-motivated and eager to improve inefficient or error-prone processes
Demonstrated ability to influence beyond the scope of their position
Ability to self-manage task list and deadlines
Knowledge and experience with retail & store selling systems
Experience in writing business requirements and process documentation using the Agile Methodology
Excellent verbal and written communication skills and the ability to work independently with end users
Proficiency with Microsoft Office applications and Microsoft Visio, SharePoint

Business Process Analyst Resume Examples & Samples

Product classification according to the HTS
Providing ad hoc advice to cross functional peers
Verification of qualification for preferential trade programs
Support US Foreign Trade Zone activities
Prepare or review Post Entry documentation for presentation to US Customs
Audit daily reports for master data accuracy
Help to solve problems that may involve multiple departments
Apply analysis and critical thinking skills to recommend and implement solutions
Position requires 3 to 5 years of professional experience
Bachelor’s or advanced degree in supply chain logistics/distribution, finance, accounting, international business, or a similar field of study. Additional professional certification such as a Customs Broker License, Lean or Six Sigma is also desirable
Highly proficient with Excel
Understanding of databases
Able to analyse or audit data via reports
Ability to execute projects and tasks independently
Adept at establishing priorities and working to deadlines
Familiarity with ERP systems and data integration
Knowledge of issues related to international trade and regulatory environments such as
Dynamics of international commerce including export/import processes, trade finance practices, national and foreign statutory and regulatory provisions, tariff and nontariff barriers
Economic, market, political and other factors influencing trade objectives and positions
Agency, government and other programs related to foreign trade

Business Process Analyst Resume Examples & Samples

Participate in the planning, implementation and monitoring of the company business processes and procedures with the use of a structured approach and methodology
Participate in the analysis, mapping of existing and new processes and procedures to ensure effectiveness and efficiency and most importantly, increasing overall employee productivity
Communicate with senior stakeholders on key changes and ensure to provide training to relevant employees
Conduct stringent testing and thereafter, audit to ensure the effectiveness of processes and procedures

Business Process Analyst Resume Examples & Samples

The Business Process Analysts will be responsible for participating in process improvement initiatives, including maintaining and creating new business procedure documentation, performing validation analysis, identifying procedural and control gaps, recommending and implementing solutions. Process changes may require coordination with line of business, project office and other departments
Ability to facilitate meetings and lead business process design or improvement reviews by working closely with end user in the Commercial Lending Industry
Involves technical writing of related procedure, including procedure documentation, process maps and workflows
Ability to manage multiple continuous process improvement assignments
Ability to work on processes where analysis of existing processes, new requirements or data requires an evaluation
Must be well organized to coordinate simultaneous tasks/assignments/initiatives/status updates
May specialize in one or more of the following areas: Commercial Loan Origination Closing and Funding process, business process analysis and documenting and reengineering of policies and procedures
10% travel at times required for assignments
Knowledge of process improvement methodologies, program and or project/change management
Highly developed conceptual, analytical and problem-solving ability
Highly developed interpersonal, verbal and written/technical communication skills, including the ability to communicate clearly, concisely and persuasively at all levels of the organization
Leadership personality to influence others for optimal team success
Ability to successfully work in a rapidly changing environment with multiple priorities
Proficiency with Microsoft Office, Visio, Access, SharePoint, Frame maker, Visual Basic
Commercial Banking Products and Commercial Closing/Funding experience, a must
Bachelor’s degree in Accounting, Operations Management or Project Management
Business Process Analyst III – 7 or more years of related experience

Business Process Analyst Resume Examples & Samples

Conduct process observations and interviews to create current state process models
Develop and maintain process model library using process management software
Analyze and measure the effectiveness of existing business processes
Develop ideas to enhance customer experience, increase productivity, and reduce cost
Research best business practices within and outside the organization to establish benchmark data
Develop presentations to clearly communicate data, project status, and resulting improvements to management
Proficiency in creating business process models using business process management notations (BPMN 2.0)
Exceptional ability to collect, analyze and interpret both qualitative and quantitative data
Proficiency in conducting business process analysis and contributing to process design by applying Lean and Six Sigma methods
Ability to plan and facilitate workshops resulting in workable solutions or action plans
Ability to self-manage time while working on multiple ongoing assignments
Ability to build productive working relationships
Excellent communication skills (written and oral)
Proficiency with statistical software packages (e.g., Minitab, SPSS) or Microsoft Office Excel and Access including pivot table analysis and database construction (preferred)
Business Process Analyst I – 2 to 4 years of related experience
Business Process Analyst II – 4 to 7 years of related experience

Business Process Analyst Resume Examples & Samples

Design, develop, and implement solutions for efficient material flows through the factory using Lean Principles. The design includes material arrival at docks and warehousing through the delivery to line-side locations. The focus will be on implementing innovative solutions for material handling that leverage automated systems
Targeted goals include
Master’s Degree in Engineering, Business or related program preferred
Experience applying and using material flow analysis tools, including simulation, time study analysis (dynamic and static)
Strong knowledge of material handling systems in a manufacturing or distribution system environment
Proven experience on implementation of large material handling, internal logistics, warehouse and conveyance projects
Lean manufacturing principles implementation experience

Business Process Analyst Resume Examples & Samples

Support the platform through the creation of Business Requirement Documents (BRDs) based on root cause analysis and technical changes
Perform user acceptance testing of the platform changes
Identify any trends or themes from consultant/carrier feedback that could support future enhancements and drive change for related improvements
Support the development and refinement of training materials for the platform
Recognize and escalate project challenges in a timely manner to ensure deadlines are met
Collaborate with business technology leaders to determine priorities for system enhancements/issues
Work with internal business leaders and subject matter experts to gather business requirements and support the requirements from idea generation to implementation
Review business processes with subject matter experts to develop process maps and centralization of work that could be standardized across the practice
Respond promptly, thoughtfully, and effectively to changing work environments, priorities, and situations
Support adhoc reporting requests from users within the practice
Build own skills, share ideas, and look for new ways to service key stakeholders
Communicate effectively with the leadership teams and internal partners for analysis/resolution of issues or project impact
Bachelor's Degree (in a business context preferred) or equivalent work experience required
2+ years of professional work experience in a related field
Experience in supporting systems, operations, consulting or underwriting
Ability to interact with others in multiple locations: internally, externally, and globally
Ability to multi-task and work in a fast-pace environment
Self-motivated with the ability to succeed under minimal direction
Professional approach, strong communication skills and service oriented work style

Business Process Analyst Resume Examples & Samples

Responsible for the design, documentation and implementation of administrative processes
Ensure appropriate levels of performance and quality are attained. Adhering to HP's corporate guidelines while minimizing administrative costs through identifying and implementation of improvements in efficiency
Gather information and analyze process information to identify areas of improvement
Identify and communicate training gaps to management
Provide Process insight/Business knowledge to the report owners
Run Monthly reports for analysis/purpose and creation of specific reports on demand for managers
Support delivery of F&A Services to customers
Provide expertise and gives consultancy to the management team
Focus on re-engineering the process and closely work with the supervisors
Maintain regular analysis of all kinds (System, defect, Accuracy, TAT)
Update training materials and user guides

Business Process Analyst Resume Examples & Samples

Participate in and/or lead requirements gathering sessions for new system requirements or enhancements to existing systems related to Fixed Assets. 2.Work with business users in developing high quality documentation of the current “as is” processes, including capturing process objectives, design decisions, and process/workflow requirements. 3.Develop and support end-to-end testing, partner with key users and Business Transformation and Automation (BTA Finance), and provide metrics for testing to upper management. 4.Participate in the documentation of “to be” processes, training materials or user guides for projects. 5.Manage master and cutover over data including data cleansing, updates and data reconciliations 6.Recommend processes and audit procedures to ensure SOX controls compliance and maintenance of controls 7.Support current finance business processes and cross train with team members in the BTA Finance team, as appropriate. 8.Coordinate execution of project tasks in your functional area and excel working under the pressure of tight project deadlines. 9.Lead and facilitate meetings, present to various stakeholders
Degree in Accounting/ Qualified chartered accountant or MBA will be added advantage
Demonstrate functional experience in the areas of General Ledger, fixed assets capitalization, Depreciation, Cost centers, Profit centers, WBS
4-5 years of domain experience required in the areas of SAP FICO and SAP project systems
Formal SAP FICO experience will be preferred
At least one implementation experience may be an added advantage
Understanding of FICO integration with AP, , HFM and other systems
Knowledge/experience with some of the following –Advanced Excel, Microsoft Visio and Power Point
Excellent analytical and problem-solving skills are critical. The qualified candidate would be able to think through issues and provide well-developed and workable solutions which contemplate the end-to-end process
Ability to work flexible timings to support global teams and operations
Understanding of program management, methodologies and hands-on experience in managing all aspects of project delivery
Ability to work collaboratively in a team environment

Business Process Analyst Resume Examples & Samples

Participate in and/or lead requirements gathering sessions for new system requirements or enhancements to existing systems in areas of Procure to Pay. 2.Work with business users in developing high quality documentation of the current “as is” processes, including capturing process objectives, design decisions, and processes/workflow requirements. 3.Develop and support end-to-end testing, partner with key users and Business Transformation and Automation (BTA Finance) and providing metrics for testing to upper management. 4.Participate in the documentation of “to be” processes, training materials or user guides for projects. 5.Manage master and cutover over data including data cleansing and updates 6.Recommend processes and audit procedures to ensure SOX controls compliance and maintenance of controls 7.Support current finance business processes and cross train with team members in the BTA Finance team, as appropriate. 8.Coordinate execution of project tasks in your functional area and be comfortable in working under the pressure of tight project deadlines. 9.Lead and facilitate meetings, present to various stakeholders
4-5 years of domain experience required in the areas of SAP materials Management (MM) modules, SAP project systems, Accounts Payable
Formal SAP MM experience will be preferred
Understanding of SAP MM integration with FICO, AR, Project management, HFM and other systems recommended
Demonstrate functional experience in the areas of Vendor master maintenance, purchasing, Accounts payable, Withholding taxes, Supply chain, in a global environment
Knowledge and experience with SaaS solutions such as Ariba, Concur and Coupa
Proficient at using Advanced Excel, Microsoft Visio and Power Point
Excellent analytical and problem-solving are critical. The qualified candidate would be able to think through issues and provide well-developed and workable solutions which contemplate the end-to-end process

Business Process Analyst Resume Examples & Samples

Standardize and document workflow procedures and implement the same ensuring timely and accurate distribution of workpackages to the appropriate LD&FC centers in order to maintain established Service Level Agreements
Manage incoming workflow of all C&I desk staff (regardless of physical location) by utilizing to-be established workflow guidelines. Train and guide the staff in those efforts. Monitor and review CLO, logs, and reports to ensure optimum performance and efficiency. The C&I desks support Commercial and Wealth Management lenders across the organization’s footprint
Ensure compliance with established internal guidelines and external regulations in order to timely review and assign workpackages
Maintain accurate reporting that captures key milestones and volume tracking of workpackages.Partner with internal customers to ensure open communications between Relationship Managers, Underwriting Centers, Credit Risk Officers and the LD&FC C&I desks. Ensure adequate and responsive service
Detect workflow problems and escalate/address issues accordingly. Resolve escalated service issues as quickly as possible
Review procedures and make ongoing recommendations to improve efficiency and productivity of the department
Identify training issues and implement communication/processes/coaching as necessary to resolve such issues and ensure full understanding of procedures by all desks
Monitor individual and departmental performance against established metrics and gearing ratios and recommend corrective action as needed

Business Process Analyst Resume Examples & Samples

Conduct holistic modeling and analysis of strategic business processes
Participate in redesigning strategic business processes by interviewing end-users, facilitating ideation, and developing prototypes
Coordinate with implementation teams – including business analysts, developers, and quality analysts – to design process-improvement solutions
Participate in technology evaluation and selection, proposal review, and contract negotiations
Minimum 5 years of professional experience in modeling, analyzing, and redesigning end-to-end business processes
Hands-on experience with Business Process Model Notation, prototyping tools (e.g. Visio, Balsamiq), Excel, and PowerPoint
Strong analytical, communications, coordination, and project management skills
Prior experience in management consulting and design thinking will be highly desirable
Broad knowledge of wealth management related processes will be desirable
Ability to work independently, while collaborating with internal teams
Undergraduate degree preferably in business, economics or computer science

Business Process Analyst Resume Examples & Samples

Perform day-to-day actions pertaining to examining complex Commercial Loan Documentation and all related forms, upload of loans and processing/servicing of payments and complex maintenance requests
Perform daily complex Commercial Loan updates to AFS system, or via AFS Commercial Loan Origination (CLO)
Service complex Commercial Loan transactions; i.e. SWAPS, Participations, Letters of Credit, Syndications
Interpret requests for boarding complex Commercial Loans, and determine structural hierarchy
Ensure daily tasks performed meet regulatory requirements to avoid unnecessary bank exposure
Create and maintain quality control policies for ensuring maximum data integrity
Interact with Commercial Banking liaisons and lenders, provide optimum service support
Anticipate, plan and independently prioritize complex assignments to comply with the department’s service level commitment; Maintain open dialogue with management
Develop Sigma Methodology to assess performance; Recommend new technologies and methodologies to create best processes within Commercial Loan Operations; Develop strategies to maximize operational efficiency, enhance customer satisfaction, increase productivity, and reduce cost
Participate in system testing and validation; Prepare procedure documentation, process maps and workflows
Perform complex reconciliations and financial analysis concerning all aspects of commercial loan activities
Analyze and interpret both qualitative and quantitative data about line of business segment through data mining, data modeling, creating ad-hoc reports, and conducting complex research
Provide subject matter expertise and technical guidance to ensure timely resolution of issues arising from day-to-day operations
Bachelors degree with a concentration in Business or Finance
At least 3 years experience in relevant Financial Operations, Loan Servicing, or Commercial Lending industry
Comprehensive knowledge of Commercial Banking products, terminology, and Commercial Closing/Funding documentation
Experience with accounting and audit practices as it relates to debit and credit transactions for balancing purposes
Highly proficient in Microsoft Excel (i.e. macros, v-lookups, pivot tables, advanced formulas) and Microsoft Access (i.e. database creation and maintenance, SQL query development and report design)
Experience interacting with the AFS Loan System
Proficient with data-analysis tools and applications (Mobius Document Direct, Monarch, Visio)
Proficient with use of other digital and electronic channels (Loan Flow Direct, I-Archive Viewer, General Ledger/TM1, Adobe, Alnova, Powerpoint)
Exceptional analytical, investigative, diagnostic, and problem solving skills
Ability to work well with others in a time-sensitive environment, under pressure, and with changing priorities in order to meet daily deadlines
Highly creative individual with excellent organizational skills and a “think outside the box” mentality
Strong customer-centric focus
Strong interpersonal skills with an ability to communicate (both verbal and written) clearly, concisely, and persuasively at all levels of the organization

Business Process Analyst Resume Examples & Samples

Drive process analysis across all involved functions and stakeholders (service, engineering, supply chain, sales, etc.)
Be the owner of end-to-end requirements gathering and definition, in collaboration with cross-functional subject matter experts
Contribute to best-in-class systems development, and ensure systems adoption and continuous improvement by incorporating all user feedback
Be the expert for the modules you own, and provide competent support to users, stakeholders, training and support teams
Gather and evaluate feedback for continuous improvement of our operations systems
Support with training, support, and operational tasks to ensure the system provides all required functionalities for users

Business Process Analyst Resume Examples & Samples

Risk business process analysis and modelling
High level process mapping
Logging data flows, relevant systems and controls
Uploading information onto a bespoke process modelling tool
Develop close working relationships with key stakeholders both within PwC and on client site
Preparation and delivery of reports
2:1 (or better) degree in a relevant subject. Candidates with 2:2 degrees, but who have relevant experience and/or qualifications, will be considered
Post graduate or other professionally accredited qualifications relevant to the role (e.g. Lean Six Sigma)
Experience of working in similar roles in a banking or financial services environment
Experience of business process analysis in large, matrix organisations
Experience of high level process mapping
Track record of delivering high quality work in a similar environment

Business Process Analyst Resume Examples & Samples

Assist in gathering and documenting business requirements
Assist in business process sessions and documentation of workflows
Facilitate problem solving sessions with business users and present findings to his/her manager
Understand the “big picture” and strive for best practices that can be implemented globally
Involved in creating and implementing change management strategies
Assist in creating/editing training documentation
Support end user training sessions and workshops
Creates business test scripts and facilitates User Acceptance Testing for system implementations, modifications, and fixes
Establish partnerships in cross functional areas to support company initiatives
Partner closely with the IT team to work through systems issues and to identify process improvements
Help to bridge the gap and understanding between IT and end users
Maintain communication with the business on project statuses and issue resolution
Provide continuous support and training to the business teams
Minimum Bachelor’s Degree in Business or related field
3-4 years’ experience in supporting the business in retail systems implementations to include: business requirements gathering, business process definition, change management, end user training, and User Acceptance Testing
Systems experience in retail reporting applications, Microstrategy strongly preferred
Systems experience in merchandising applications to include: item and PO creation, price management, and attributing
Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas
Ability to analyze problems and propose solutions
Excellent time management skills including the ability to manage multiple projects at a given time
Ability to work in a fast-paced, dynamic environment

Business Process Analyst Resume Examples & Samples

Works with management and business teams to help identify significant process opportunities and present ROI
Drives major process re-engineering efforts by
Leading business owners to define process future state and ROI
Proposing a roadmap of specific focused projects/actions to achieve the desired future state by implementing the proposed changes
Participating in projects to map existing processes; lead the definition/documentation of the to-be processes; define/document tool requirements, data changes, business rules, metrics, and training to achieve “to be” process
Work with Business Systems and IT teams as needed on functional specs and test scripts
Work with business and other functions as needed on process implementation planning including job roles/incentives; UAT; training; and metric gathering
Data and processes analysis, swim-lane/process diagramming
Conducting business process design workshops
Developing and defining business requirements, workflow design, processing mapping, functional specifications, gap analyses, and use cases
Interacting with business owners and IT Teams (Oracle, SalesForce.com, EDI, Web) to ensure the system solutions meet the functional requirements
Require to work across business areas, which may result in focus on a particular area for a period of time
Implement cause/effect analysis methodologies and metrics on business process improvements
Perform detailed analysis of business and technical processes and requirements
Review and approve technical approach and design documentation
Review, recommend and implement available or industry standard tools and technologies as appropriate to deliver process optimization solutions
Collaborate with business customers, business process architect and IT technical team to drive process optimization, solution architecture, scalability, optimization and automation for the WW Field Operations team
BS/BA degree in Business
5+ years Sales/Sales Operations business related work experience
7+ years experience leading major Programs/Projects in a complex, global corporate setting
5+ years of experience of implementation and management of business automation solutions within the Front Office domain (CRM – SFA / Marketing / Service, PRM etc.)
Practical and hands-on experience in implementing, managing SalesForce.com solutions for SFA, Marketing, PRM, Service modules
Understanding of Sales Cycles, Sales Models, Sales Tools, end-to-end business processes (front-office and back-office), lifecycles of various enterprise entities (e.g., Customer, Product, Installbase, Service Contracts etc) and implementation of these within CRM and ERP systems for
Partner Relationship Management
Opportunity Management
Deal / Account Registration
Quoting
Order Management
Service Renewals
Web-based self-service portal
B-2-B transactions: EDI
Merger and Acquisition integration - both systems and processes
Experience in designing and developing automation solution to deliver business value
Experience designing and implementing solutions using Oracle EBS, EDI, SalesForce.com platform and infrastructure
Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP and strong understanding of enterprise integration
Experience in Software or High Tech industries with 3-tier channel business model strongly preferred
Must be a self-starter, motivated individual who works well under pressure
Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
Ability to drive collaboration with functional and technical teams to achieve effective solutions

Business Process Analyst Resume Examples & Samples

Serve as the liaison between the Finance and the IT development team
Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements. Critically evaluate information gathered from multiple sources and reconcile conflicts
Dissect high-level information into details and communicate these details in a manner understood by relevant audiences
Where possible, influence requirements and process to effectively utilize systems and applications without customization
Document current business processes and data flows using standard modeling techniques
Evaluate processes, data and systems using a systematic, disciplined and data-driven approach
Perform root cause analysis to identify solutions that address the true source of issues and gaps
Analyze data sources and data flows to identify data quality issues and make appropriate data governance recommendations
Perform benchmarking activities with peer companies to identify industry-wide best practices
Manage conflict and negotiation between teams and across organizational lines to drive towards the most effective solutions
Document future-state processes and functional requirements
Determine change management and ongoing operational requirements in order to realize the real benefits of the initiative
Contribute to the overall maturity of the function through development of tools/templates and by providing education to peers and key customers
Bachelor degree required (finance, business, information systems); graduate degree preferred
7+ years in business process engineering, business systems analysis, management consulting and/or change management
Proven track record of analyzing complex processes and driving execution of improvements
Broad knowledge of process improvement methodologies (Six Sigma, Lean, BPM)
Experience in implementation of a large cross-functional system
Lean, Six Sigma or BPM Certification a plus
Finance business intelligence and reporting experience a plus
Procedures that meet finance stakeholder requirements

Business Process Analyst Resume Examples & Samples

Gathering and documenting Business & Functional requirements
Creation of workflows/process flows/flowcharts to document the as-is and to-be states of business process, business rules and functionality
Developing UAT Test Cases partnering with the Product Owner and the Test Leads
Creating & Maintaining Traceability Matrices (to track and map from requirements through UAT test cases)
Providing guidance and direction to developers, designers and testers in the proper implementation & testing of the documented requirements
Bachelor's level degree
3 to 5 years of progressively responsible marketing experience
Good mixture of technical understanding and marketing/practical application
Ability to partner and build relationships across matrix organization and various levels
Ability to adapt in a functional area and role that is high velocity and ever-evolving
Fluency in oral and written English
Business & Technical writing skills
Solid organizational and time management skills
Ability to multitask across different projects at the same time
Ability to work under minimal direction
Works well under pressure in a fast paced environment
Possesses flexibility & a positive attitude at all times
Ability to work independently and within teams
Experience with eCommerce systems
Experience in online marketing space and thorough understanding of a wide range of digital capabilities

Business Process Analyst Resume Examples & Samples

Analyzing business requirements and defining criteria of enhancement proposals
Implementing defined proposal in line with sustainable regular process activities
Post-implementing service delivery and maintaininf related processes

Business Process Analyst Resume Examples & Samples

Develops sustainable, repeatable and quantifiable business process improvements within the stated deadlines
Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced customer service, increased productivity, and reduced cost
Analyzes and measures the effectiveness of existing business processes
Assist with new information technologies development and support reengineering business processes
May specialize in one or more of the following areas: business process analysis and reengineering, change management and measurement, and/or process driven systems requirements, associate relations and governance routines
Bachelor's degree or relevant work experience may substitute for education requirements
Two to four years of relevant work experience
Ability to support Change Management, Project Management and Process Improvement principles
Support business process improvements delivering
Ability to manage multiple ongoing projects
Strong team facilitation skills
Proficiency with Microsoft Office Suites such as, Excel, PowerPoint, SharePoint, etc

Business Process Analyst Resume Examples & Samples

BS/BA degree in Business or IT
Experience related with Business Sales/Sales Operations
3+ years of experience leading major Programs/Projects in a complex, global corporate setting
3+ years of experience of implementation and management of business automation solutions within the Front Office domain (CRM – SFA / Marketing / Service, PRM etc.)

Business Process Analyst Resume Examples & Samples

Experience working in Finance/Business/Operational programmes,
Strong strategic and analytical skills gained within a finance role within a global organisation
Highly organized and capable planner able to work under pressure to meet deadlines
Experience working in matrixed organisations
Ability to communicate professionally, clearly and effectively to get across important issues to different groups of stakeholders
Actively promote and represent the core deliverables of the programme
A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups
Experience of Smartsheet project planning tool
Project Management qualification, MSP, Prince2
Post graduate accountancy qualification

Business Process Analyst Resume Examples & Samples

Plans, performs and implements continuous process improvement initiatives
Organizes, leads, and facilitates cross-functional team sessions
Ability to apply knowledge and analytical skills to resolve issues and improve operations
Ability to engage and communicate effectively in small and large group sessions both onsite and remote
Ability to drive issues to resolution without authority position
Process mapping and analysis
Data mapping, reporting, and analysis
Demonstrated knowledge of process and data mapping and analysis tools (Visio, Lucid, Excel, etc.)
Ability to operate in a dynamic environment and retain focus on goal achievement
Strong multi-tasking capabilities

Business Process Analyst Resume Examples & Samples

Suggesting and tracking continuous improvement
Provides project management and systems expertise
Manages and leads business process improvement initiatives including design, documentation, training, and implementation based on project specific requirements
Manages the development and implementation of reports and analysis
Minimum fifteen years of project management leadership experience required
Bachelor’s degree required and MBA preferred
Strong communication and documentation skills and a high degree of independence and accountability are expected
Good working knowledge of accounting, finance, and operations required to interface with a diverse group of employees
Microsoft Dynamics AX certification is required
Strong project, systems, and business process experience
Experience with system design and implementations
Excellent organizational skills to establish priorities, work in a team context, and manage multiple activities to meet unit, campus, and system wide deadlines
Understands agile development and waterfall project management methodologies with demonstrated ability to use project management tools
Expert skills in Microsoft AX, Excel, Power point, Access, Sequel, and Visio
PMP certification is required
Six Sigma experience is beneficial but not required

Business Process Analyst Resume Examples & Samples

Develops sustainable, repeatable and quantifiable business process improvements
Researches best business practices within and outside the organization to establish benchmark data
Assists in developing and implementing a Quality Assurance / Quality Control process in support of an overall governance process
Manages ongoing monitoring and reporting on QA / QC processes
Serves as a secondary resource for data mining, reporting, and Origenate LOS system admin tasks, as needed
Knowledge of Change Management, Project Management and Process Improvement principles
Demonstrated proficiency in leading business process improvements delivering significant value to an organization
Proficiency with statistical and data mining languages (SAS, SQL, etc) with advanced Excel (VBA) experience preferred
Indirect Auto Finance experience strongly preferred."

Business Process Analyst Resume Examples & Samples

Develops the communication approach for the program including stakeholder analysis, and communications to facilitate the execution of change initiatives
Possesses an in depth knowledge of retail, merchandising, distribution and supply chain business segments in order to formulate strategies for implementing appropriate internal changes in response to external conditions, changes, etc
Researches, collects and analyzes data on best business practices within and outside of NEXCOM Enterprise to establish benchmark data that focuses on improvement of business processes
Determines how new information technologies can support and/or improve current business processes
Partners with consultants to assess skills of organization and roles and identify roles and responsibilities
Assists in developing revised job descriptions with a focus on process and role standardization
Plays a lead role in managing change throughout the Enterprise by focusing on process adoption, communication, documentation, and training
Tracks organizational resistance to change and develops programs to address resistance
Leads business process reviews of processes impacted by the Oracle Retail Upgrade Program solutions. Measures and evaluates processes using statistical tools, approaches and techniques to validate effectiveness. Identifies and/or establishes key metrics and internal benchmarks to analyze current vs. desired performance outcomes
Supports the Program goal of minimizing modifications by working with the business process owners, Oracle, consultants, and project teams to identify and implement business process changes that allow NEXCOM to avoid custom modifications
Documents processes, and develops training documentation for the Oracle Retail Upgrade Program Solutions. Ensures that appropriate process documentation is available to the process owners
Works with business team leads to define improvement goals for functional business processes and procedures to reduce redundancy, return consistent results and yield a return on investment
Fosters a collaborative engagement with all codes, making sure that their feedback is welcome and acted upon
Influences and drives results in a fast-moving environment with complex technological applications
Identifies and communicates roadblocks in a timely manner with a solution oriented, positive approach
Influences and breaks barriers across the Enterprise by using informal and indirect authority. Performs other related duties as assigned
1 year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree for 3 years of general experience

Business Process Analyst Resume Examples & Samples

Schedule and facilitate a host of Commercial Credit Risk Operations meetings
Manage the existing portfolio of Commercial Credit Risk Operations projects, initiatives and departmental activities
Manage new incoming portfolio of Commercial Credit Risk Operations request for projects, initiatives and departmental activates where items are recorded for monitoring, tracking and/or assistance with development and implementation
Manage formal communication routines and channels for Commercial Credit Risk Operations
Manage SharePoint site, web design and administration functions
Develop and facilitate training sessions on a variety of Commercial Credit Risk Operations and System implementations
Lead business process design or improvement reviews by working closely with end user in the Commercial Bank
Involves technical writing of related procedure, including procedure documentation, process maps, workflows
Ability to manage multiple assignments
Ability to work on processes where analysis of existing processes, new requirements or data requires analysis and process improvement proposal
Must be well organized and able to coordinate simultaneous tasks/assignments/initiatives/status updates
Must specialize in one or more of the following areas: Commercial Loan Origination Closing and Funding process, business process analysis and documenting and reengineering of policies and procedures
Travel required for certain assignments
Expert in Microsoft Office, Visio, SharePoint, Visual Basic and technical writing
Commercial Banking Products & Commercial Closing and Funding – 2 to 4 year experience
AFS Level III, AFS CLO and Loan IQ experience, a plus

Business Process Analyst Resume Examples & Samples

Managing small to medium size projects/initiatives; driving meetings, recommending business priorities, and coordinating task assignments with senior business partners such as CWM Compliance, Legal, Risk, Supervision, Product, and Audit
Ability to work with senior management at our firm, including creation and delivery of executive level presentations
Presentation to Change Management/NBIA and Risk and Control Committees
Research and analysis of escalated challenges raised by the field; proposing and implementing solutions
Development, enhancement and/or oversight of complex processes
Analysis of proposed solutions to determine impact across CWM business, with an eye toward risk and controls, cost, advisor and client experience
Updates to firm policies, procedures, and process maps
Audit Response Preparation
Creating and managing reporting
Quality Control/Testing or ensuring that testers understand the requirements so that test cases are effective
Requires 5+ years investment industry knowledge
Prefer Project experience and experience preparing and delivering presentations
Highly organized with a focus on solutions and innovation
Ability to work independently and attention to detail required
Strong verbal and written skills
Experience with Microsoft Products, Word, Excel, PowerPoint, etc. (Visio a plus)
Must have ability to use independent judgment and willingness to dig deep into details of processes and projects
Bachelors degree - Business, Finance, Accounting preferred

Business Process Analyst Resume Examples & Samples

More technically sound in area of expertise with broader knowledge of other areas
In-depth Functional / Industry Knowledge is required
Highly flexible and adaptable to change
Able to serve as a key subject matter expert and mentor to other more junior level employees

Business Process Analyst Resume Examples & Samples

Candidate should have awareness of competitor processing and industry applications
Must be able to comprehend and articulate complex investment structures in a constructive and comprehensive manner
3-5 years investment operations and process improvement experience supporting or operating process across 2–3 of the following areas
Operations / Data Management
Trading / Portfolio Management
Client Service / Onboarding / Workflow Management; and / or
Performance & Reporting

Business Process Analyst Resume Examples & Samples

Collaboratively assisting, or leading, on a case-by-case basis, the needs and implementation analysis associated with new processes
Assist with planning and scheduling action items in sequence and in parallel
Assist with monitoring and reporting progress to completion
Assist with creating and maintaining contingency plans in the case of delays or interruptions in implementation
Monitoring and assessing deliverables against expected results
Preparing summary and detailed reports
Liaising among different support, control and line of business units
Assisting with tracking and maintaining unit policies and procedures
Ability to work effectively with others in non-hierarchical relationships
Excellent Time management and organizational skills
Skilled in the use of Microsoft Office programs and ability to learn and use additional computer applications as needed
Comfortable handling multiple assignments and tasks in parallel and meeting deadlines
Business Process Analyst I – up to three years of related experience
Business Process Analyst II – at least three years of related experience
Business Process Analyst III – at least five years of related experience

Business Process Analyst Resume Examples & Samples

Provide identification, analysis, documentation and implementation of key policy and procedure improvements
Solve complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions
Play a pivotal role in company-wide operations improvement initiatives: identifying issues, forming hypotheses, and synthesizing conclusions into recommendations
Conduct data analyses, such as regressions, factor analyses, correlations, etc
Communicate recommendations on initiatives and influence leaders through data, analytics, and thoughtful interpretation of findings
Provide support to the business, executive team and the HR function in the areas of HRIS, compensation, benefits and staffing
Interact with company executives with poise and professionalism

Business Process Analyst Resume Examples & Samples

Serving as liaison with business and technical staff to build business relationships, document business cases, and manage and drive change within the organization
Serving as functional expert for business software applications within a given process area and coordinating the integration and the data associated with these applications to upstream and downstream processes
Identifying, assessing, and recording near-term business needs, recommending business priorities, and advising business units on options, risks, and costs versus benefits
Facilitating the development of business cases both for new application development projects and for enhancements to existing applications
Organizing and managing requirements development and design sessions with both the business community and Battelle s Corporate IT organization
Translating business requirements and processes into design documentation, including, but not limited to, workflows and requirements documents
Defining, developing, and managing process improvement projects
Participating on and leading business process reengineering teams by apping as is and to be business processes, eliciting, documenting, and validating requirements and their drivers and business process metrics
Working with test engineers to develop, execute, and track test plans including test cases/scripts/ scenarios in support of the testing objectives
Creating, providing guidance on, and reviewing end-user process and procedure documentation
Providing support for functional end-users after project deployment and participating in continuous process improvement initiatives, new requirements development and enhance projects
Ensuring timely and accurate project tracking and delivery
Certified Business Analysis Professional
Experience using, supporting, and/or implementing ServiceNow
Specific expertise with PeopleSoft Financials

Business Process Analyst Resume Examples & Samples

Recommend best practices/experiences and solution capabilities to customers
Develop process map for OSS area, including defining process flows, roles and interfaces to other processes
Customer workshop management with structural methodology to define TO-BE processes
Gather, clarify, validate and analyze business requirements through ongoing active relationships with the key stakeholders
Responsibility for the requirement management and change control for process/area
Identify and define process KPIs

Business Process Analyst Resume Examples & Samples

Conduct quality assurance of business process artifacts to ensure adherence to enterprise BPM notation/taxonomy standards
Communicate critical feedback to business partners in an affirming/positive manner that encourages education, engagement, and communication
Manage categorization of all process artifacts to an enterprise capability and process model
Manage and execute operational processes to support intake, access, administration, and reporting requests for the Enterprise BPM Repository
Generate operational reports/dashboards to support enterprise BPM governance
Identify enterprise-wide opportunities for process improvement through analysis of the BPM inventory
Support BPM training and communication activities in support of the enterprise BPM mandate
Encourage participation and adoption of BPM standards through developing positive relationships with business partners and stakeholders
Experience in process mapping tools/techniques
Knowledge of process improvement tools/methodologies (SIPOC, DMAIC, RACI, Value Stream Mapping etc)
Strong interpersonal and communication skills including the ability to communicate with business partners
Demonstrated attention to detail and ability to multi-task
Flexibility to adapt quickly and change priorities as required
Sound analytical and problem solving skills as well as proven time management skills
Great written and verbal communication skills regardless of the level of the target audience
Ability to work independently and within a larger team
Excellent Microsoft Office skills, including Visio, Excel and PowerPoint

Business Process Analyst Resume Examples & Samples

Analyses operations procedures, processes, and problems to identify areas for automation or improved workflow
Improve efficiency and capacity within TA by STP initiatives and roll out
Works directly with TA clients and TA's client's clients in the roll out of STP
Reviews workflow to evaluate effectiveness and proposes system
Changes to improve productivity
Interacts with staff in analysing existing operational procedures
And interpreting how client needs can be better met
Details client and business requirements for management approval
Works as part of the project team to design, UAT and roll out projects
Supplies operational support to users for new and existing systems
Communicates effectively with clients and counterparty agents to schedule and coordinate testing of Straight-Through Processing (STP)
Able to work with both internal and external contacts to ensure successful testing of STP trading
Assist other TA offices in STP testing
Collect and store testing evidence for each project
Work closely with the client and agent to monitor go-live of STP trading
Ability to spot potential problems and to proactively raise awareness to the team and/or client
Reviews existing procedures, processes, and challenges to recommend where automation or improved processes can be implemented
Investigates and identifies root causes of errors
Re-engineers processes to ensure that both business and client needs are met and efficient processes are in place
Interacts with staff in both IT and operations to formulate and implement solutions to improve processing
Understands, determines and thoroughly documents business requirements
Prepares feasibility and cost effectiveness proposals for Docket and Project meetings
Helps management prioritise workload to meet urgent business &/or client needs and tactical solutions with a view to enhancing/implementing longer term strategic solutions
Creates and writes procedures or BRD's as required for manual workflow or system changes for TA
Writes proposals for system changes/enhancements
Implements new efficiencies to improve accuracy and timeliness and reduce costs
Works on the implementing of tactical solutions and looks to insure the company strategic goals are being followed in line with the firms project frontier
Coordinates work station set up, selecting appropriate technology
Instructs staff on new system procedures
Provides technical support for system exception processing
Participates in meeting both on-site or via telephone with both clients and vendors
Knowledge of transfer agency TA Platform Multifonds (Current Version 3.9)
High-Level knowledge of Babel (Bravura Solutions)
An excellent knowledge of SWIFT
A working knowledge of Euroclear and/or EMX is a plus
Knowledge of system capabilities, usually obtained through formal training or experience with PC or mainframe applications, is required to assess automation possibilities
Strong knowledge of Fund Administration with particular emphasis on the Transfer Agency
Advanced analytical skills at Business and Project level
Can work methodically and on own initiative
Familiar with industry trends and trading practices
Ability to follow and adhere to pre-established Policies in relation to STP trading

Business Process Analyst Resume Examples & Samples

Use your accounting experience and training to analyze our existing processes for efficiencies and improvements
Be able to interact with CPAs and other accounting professionals to suggest improvements to their daily operations
Leverage your experience with large system implementations and ERP’s to deliver key business insights
Gather business requirements and help Finance prioritize what is in scope for our solutions
Ensure smooth implementation and roll out of new technologies
Refine processes by asking questions and assessing all details for consistency
Passion to eliminate waste and inefficiencies by enabling teams to work more efficiently
Experience in Accounting process analysis
Flow charting complex and intertwined business processes
Experience with major project implementations and ERP systems a plus
Actively listening to others and embracing problems by finding solutions
Ambition to execute at a detailed level while dealing with ambiguity
Self-motivated individual who can work independently and collaboratively in a team environment
Bachelor’s degree required. Major in accounting preferred or equivalent experience
2 years business process analysis
2-3 years accounting experience
Hands on experience with major ERP Accounting System is preferred

Business Process Analyst Resume Examples & Samples

Ensure timely, accurate reporting of Key Risk Indicators to various control forums
Partner with the KRI strategy team and work closely with KRI data providers, LOB Control Teams, Business Owners, and Operational Risk Managers for those areas of focus
Critically review KRI metric submissions for quality and accuracy and provide feedback to the KRI strategy team to drive discussion with the business partners
Review existing business reporting and processes and evaluate alternative solutions to drive improvements in the process
Participate in reporting review meetings and KRI development working sessions
Implement KRI change requests
Maintain documentation around KRI metrics across various functions
Bachelor's degree in engineering, information technology, finance, or other business related field
2+ years of Financial Service Industry experience in a reporting, risk management, or operational control related role
Experience using various Business Intelligence tools (examples include Business Objects, Cognos, Oracle, Qlikview, etc.)
Intermediate to Advanced SQL Skills
Advanced Access, Excel (Pivot tables, graphs, VLOOKUP) and PowerPoint skills; Experience with SharePoint and Phoenix a plus

Business Process Analyst Resume Examples & Samples

Manage and maintain the Enterprise Quality metrics and data repository by producing monthly quality reports
Analyze data relating to product quality and recommend corrective action or improvement opportunities
Support discovery sessions in order to influence business objective measures
Interpret or explain data to deliver messages during quarterly management meetings
Create and execute the annual strategic training plan
Track and report training plan performance, training process performance and quality measures
Drive continuous improvement by implementing quarterly process improvements
Track internal audits monthly, and other quality functions
Create process-related training material
Minimum 1 year project management experience required
Experience using statistical analysis techniques, tools and methodology (i.e. Pareto Analysis and Causal Analysis)
Ability to adapt style to develop strong working relationships and use persuasion in delivering messages
High degree of professionalism and maturity as heavily interacts with leadership at all levels
Prior experience participating in complex strategic projects/programs that require exceptional business acumen experience
Advanced knowledge in MS Office programs: Word, Excel, Project, PowerPoint, Visio
Knowledge of ISO 90001:2008 or CMMI for Development
Knowledge of software development life cycle methodology
Experience implementing or managing quality management system (QMS) software and/or quality database tools
Knowledge of project collaboration tools, including SharePoint
Yellow Belt Six Sigma Certification or equivalent (i.e. Lean Six Sigma) is a plus

Business Process Analyst Resume Examples & Samples

Proficient in MS Visio, iGrafx
Experience with Business Process Management Tools preferred
Knowledge of business process review, improvement and re-engineering theory and procedures and experience executing the resulting plan (Six Sigma certification preferred)

Business Process Analyst Resume Examples & Samples

Understand and utilize the basic tools and techniques of project management and deliver upon the project requirements within the define scope and timeline
Ensure that all project team members deliver against the timeline and their respective tasks
Manage issues/risks and escalate them in a timely manner
Work with Quality Assurance and User Accepted Testing teams to ensure thorough testing of modules/application/interfaces
Lead the post-implementation review to evaluate project results and client satisfaction
Create and maintain project documentation, including timelines, issue/risk logs, status reporting, and any appropriate matrices
Manage change control as a project moves through the project delivery lifecycle
Manage multiple tasks and project activities to successful completion
Minimum 2-3 years of project management experience preferred
Knowledge of and experience using standard project management software such as Microsoft Project
Experience managing geographically-distributed and culturally-diverse work groups, with strong team management, leadership and coaching skills
Ability to develop strong relationships
Ability to be flexible, follow tight deadlines, and organize and prioritize work
Demonstrated ability to influence decisions/direction with business and/or technology stakeholders
Ability to work independently with minimal direct supervision

Business Process Analyst Resume Examples & Samples

Business Analysis: Analyze business processes, issues, data; determine solutions; create and update process flows; build knowledge of business; communicate business needs to IT and ensure end-product meets needs
Requirements: Review and write business requirements documents & impact matrices; attend functional requirements reviews ensuring all business requirements are being interpreted correctly; obtain knowledge of the Agile methodology and apply to program deliverables
Multi-tasking: Manage multiple deliverables with timely and thorough execution
Communication: Present analysis/findings both in writing and verbally across audience levels
Business Relationships: Establish relationships with business subject matter experts; partner with team members on large scale implementations
Bachelor’s degree and 3+ years experience with project management/business analysis/ requirements development or the equivalent combination of training and experience
Experience leading large or complex business analysis and project efforts that involve technology
Experience with effectively leading and influencing resources to deliver quality outputs
Ability to analyze data, draw conclusions, develop requirements and present findings
Demonstrated flexibility and results orientation with scope and timeline changes
Demonstrated ability to ask probing questions and assess business needs
Understanding and application of a control mind-set
Demonstrated ability to influence decisions/direction and escalate appropriately
Ability to meet deadlines, multi-task, organize, prioritize and work independently as well as with a team
Excellent interpersonal, facilitation, and verbal / written communication skills
Advanced skills in MS Excel, PowerPoint, and Visio

Business Process Analyst Resume Examples & Samples

Has experience in leading process improvement and change management initiatives
Possesses ability to problem solve critical issues and conduct root cause analysis to understand the essence of key issues and ability to identify solutions
Analyzes and applies policy requirements to existing proposed procedures and processes
Identifies opportunities and provide recommendations to improve the process
Consistently evaluates decisions in terms of impact to the business
Ability to present complex information in an understandable and compelling manner to influence decisions

Business Process Analyst Resume Examples & Samples

4) Communicate enhancement requests for new OLGA system releases on behalf of the dealers
5) Provide support in creating and presenting system change requests, testing, validation, and training
6) Lead improvement projects of functional support processes. Maintaining high visibility to end-users with the goal to consult on process options and head off potential IT solution problems
7) Provide in region customer support for implemented solutions
8) Assists dealers and DSD team in obtaining answers to process related questions from the global Process Owners and global customers
9) He or she demonstrates very good communication skills, being able to explain conclusions to dealers
10)Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the OLGA application into these processes at the dealerships
11) Demonstrated ability to translate data analysis into business recommendation
Bachelor’s degree, preferably in informational technology, statistics, economics, or a similar field with quantitative coursework, and 4-5 years of professional experience utilizing quantitative analysis and or/ IT troubleshooting is required
Incumbent will have exhibited the ability to work on increasingly more complex assignments and will have demonstrated strong leadership, initiative, interpersonal skills, and the ability to communicate effectively
In addition to 2-4 years’ experience with Caterpillar, working with a different unit or working with different products, processes or systems is desirable

Business Process Analyst Resume Examples & Samples

Performs business process analysis and problem-solving analysis of complex business processes
Acts as the project manager during the development of business process documentation and outline requirements
Operates as the lead to identify and document process requirements
Identifies analyzes and participates in the development of business requirements for proposed projects, including but not limited to process flows and reports
Translates business needs into functional requirement specifications
Considers impact to current and future business environments, systems and processes, assessing upstream and downstream effect of process changes or upgrades
Documents current and proposed business process flows
Conducts cross-functional meetings, as needed, to interview a designated group of users (focus groups) to understand and address their needs, define problems as well as appropriate solution requirements, develop specifications, analyze and document business processes, validate test procedures, review training material for the user community and define future product direction
Collaborates in the planning and deployment of new processes and enhancements to existing processes
Assists Sr Management in developing and executing process improvement strategies
Keeps up to date on business process improvement strategies and best practices as well as project management techniques and makes recommendations for improvements to design process functionality as well as improvements to overall business strategies
Reviews and analyzes the effectiveness and efficiency of existing processes and develops strategies for improving or further leveraging these processes
Conducts annual department reviews and adjust the task inventory as needed
Demonstrates a strong understanding of the current and future business processes
Periodically reviews past improvements and solutions and vendor contracts and pricing to ensure solutions are still viable and applicable within the product portfolio
Manages individual projects amongst shifting priorities
Partners with the team to facilitate efforts to scope, schedule, test and deploy product enhancements and new functionality
Responsible for day-to-day engagement with business and/or process subject matter experts
Uses independent judgment, analysis and discretion to create and distribute spreadsheets, charts, graphs, and report metrics to management
Keeps up to date on business process improvement strategies and best practices as well as project management techniques and makes recommendations for improvements
Attends periodic training, networking and industry group meetings
Bachelor's degree preferred, or equivalent work experience in related field
5+ years of business analysis, product management, and business process development experience, including experience modeling/designing business processes and/or analyzing data to support business decisions/hypotheses and designing and developing workflows within a workflow system
Experience in project management processes and documentation
Proficiency in Word, Excel, PowerPoint, Visio, Outlook; proficiency in SharePoint preferred
Excellent organizational skills; must be able to manage tasks and projects with minimal guidance
Experience working effectively with business functional teams, remote development teams in a very fast-paced environment with very aggressive timelines
Strong teamwork and interpersonal skills. Ability to interact with all levels within the organization and work with multiple projects simultaneously. Ability to influence, facilitate, and lead cross-functional teams and workshop
Knowledge of product management processes and documentation
Demonstrated understanding and utilization of operational data and key performance indicators to improve operating efficiencies and support process performance
Ability to provide business process re-engineering including, but not limited to, the development of alternative strategies, development, and monitoring of functional tests solution implementation assistance
Ability to identify interdependencies within a workflow system and provide consideration and design recommendations
Ability to quickly understand operational processes and design of flowcharts
Ability to work across multiple workstreams to analyze business processes and provide automated solutions
Demonstrated success establishing clear priorities to achieve business outcomes
Strong verbal and written communication skills, including presentation, demonstration, and negotiation skills
Ability to question and probe business process issues in a tactful manner
Independent, with the ability to self-motivate and demonstrate initiative with minimal supervision
Ability to independently resolve complex problems required; solid analytical and problem-solving skills

Business Process Analyst Resume Examples & Samples

) Communicate enhancement requests for new system releases on behalf of the dealers
) Provide support in creating and presenting system change requests, testing,validation, and training
) Provide in region customer support for performing analysis to drive parts sale solutions
) Assists dealers and Caterpillar team in obtaining answers to process related questions from the global Process Owners and global customers
10)Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the Opportunity Management application into these processes at the dealerships
11) Demonstrated ability to translate data analysis into business recommendations
Bachelor’s degree, preferably in informational technology, statistics, marketing analytics, economics, marketing
4-5 years of professional experience utilizing quantitative analysis and or/ IT troubleshooting is required
Must be advanced skills with MS Excel, Access, Word, and Power Point; SQL, and a statistics package like SAS, SPSS, or MiniTab
Experience with Caterpillar, working with a different unit or working with different products, processes or systems is desirable
Knowledge of data visualization tools such as Cognos, Crystal Dashboard, Jasper, Tableau or Qlickview is a plus
Knowledge of Data Analysis tools such as MiniTab, RapidMiner is a plus

Business Process Analyst Resume Examples & Samples

Communicate enhancement requests for new system releases on behalf of the dealers
Provide support in creating and presenting system change requests, testing, validation, and training
Lead improvement projects of functional support processes. Maintaining high visibility to end-users with the goal to consult on process options and head off potential IT solution problems
Provide in region customer support for performing analysis to drive parts sale solutions
Assists dealers and DSD team in obtaining answers to process related questions from the global Process Owners and global customers
He or she demonstrates very good communication skills, being able to explain conclusions to dealers
Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the Opportunity Management application into these processes at the dealerships
Demonstrated ability to translate data analysis into business recommendations

Business Process Analyst Resume Examples & Samples

Perform data analytics using systems and tools to identify service trends and to support established metrics and measurement goals
Create recommendations and proposals with an understanding of cross-functional requirements and business strategies to drive associate, operational, and product improvements
Facilitate cross-functional discussions to create current state and future state business process models
Streamline workflows, improve delivery and aid in long-term strategic planning
Lead the identification, prioritization and selection of process improvement opportunities
Develop metrics and benchmarks to identify and drive process improvement
Structure, prioritize, and lead process improvement projects to align with overarching business goals
Establish trusting and vital relationships with support dependencies to facilitate improvement initiatives
Develop and present PowerPoint presentations, reporting, and proposals to various levels of management as needed
Minimum of 3-5 years’ experience as a project or process leader and/or a proven track record using business analytics to drive improvements
Proficiency in Word, Excel, PowerPoint applications
Proficiency in databases for analytics and report creation
Ability to understand the customers’ business and how the process contributes to the delivery of that product or service
Ability to foster a collaborative and cross-functional teams
Knowledge and experience in managing medium to large projects and process planning and facilitation techniques
Ability to work to tight deadlines and to prioritize multiple, conflicting and frequently changing priorities
Strong communication and inter-personal skills with the ability to influence both peers and more senior partners
Ability to analyze data and incorporate into effective solutions
Drive communication between necessary stakeholders to obtain buy-in
Provide business process insights to quality initiatives
Ability to navigate effectively across all levels of the organization
Demonstrated ability to coach and mentor less experienced team members
Change champion and effectively manage implementation of new ideas

Business Process Analyst Resume Examples & Samples

Owns several Excel-based tools and processes, with responsibilities including break-fixes, enhancements, documentation of processes and tool definitions and communications with users
Effectively manages relationships with the internal customer – the merchandising and planning teams - applying a customer-focused mindset
For tool enhancements, collaborates with cross functional partners to translate end-user requests to technical requirements. Designs, tests, documents and implements requests
Provides day-to-day support for tools including troubleshooting debug errors, researching email requests, etc
Partners with various functions ranging from Merchants to IT; across a range of levels, from functional heads to individual contributors
Manage and run Business Intelligence queries in Cognos
Bachelor’s degree in business or quantitative focus area preferred
2-3 years of experience in apparel retail, particularly working with Merchandising and/or Planning, preferred
2-3 years of experience in an analytical or reporting role preferred
2-3 years of experience working in/with Informational Technology preferred
Expert Excel skills including pivot tables, complex formulas, advanced queries, visualizations, etc
Experience with Visual Basic (VBA) including code writing, debugging and documentation
Report automation/scheduling (e.g. via Outlook task scheduler) experience preferred
BI reporting skills preferred
Excellent analytical and math skills
Strong focus on detailed, accurate execution of processes
Strong knowledge of retail math
Ability to work independently as well as part of a team; must be service oriented and problem-solver
Must be agile, able to prioritize, and able to manage multiple demands and stay calm under pressure

Business Process Analyst Resume Examples & Samples

Build tools and processes to support adherence to existing and new procedures and standards
Identify and contribute to ongoing process improvement initiatives to solve operational challenges focusing on productivity, stability, compliance, customer experience, financial results and other relevant metrics
Ensure that current and newly developed tools subscribe to JPMC technology standards for security, access control, data privacy, etc
Develop training materials for new tools and processes
Train users and/or trainers on new tools and processes
Develop production metrics and reports to provide relevant performance updates on new and existing processes
Interpret, review, and critique processes and make recommendations for improvement
Technical skills: Access, Excel, SAS and/or other technologies for the following purposes
Business or technology college degree, or specialized training or equivalent work experience
Minimum of five years of relevant work experience
Experience with/understanding of business process reengineering and business modeling concepts and analysis
MS Access Database development and support
Reports development and production
SAS experience a plus
SharePoint experience a plus

Business Process Analyst Resume Examples & Samples

In depth knowledge of Unit Pricing, Financial Reporting and Tax operations within an asset servicing business
Knowledge has been acquired through experience in related areas which is required to recommend process improvement
Knowledge of Unit Pricing, Financial Reporting and Tax systems and related applications – e.g. InvestOne, Garradin, TLM, WWOT Tools, Custody applications and Management Reporting tools
Advanced analytical skills are required to evaluate effectiveness of processes
Negotiation and persuasion skills are required to work with partners and implement changes
Understand the support functions asset servicing businesses rely on - Pricing, Asset Set Up, Account Management, Financial Reporting and Tax
Organizational skills are required to develop and monitor project plans
Has worked on projects / new fund launches within an asset servicing business
Experience documenting business requirements; preparing feasibility and cost effectiveness proposals
Can co-coordinating system and user acceptance testing within an asset servicing business
Can collaborate and consult with senior management and key stakeholders
Experience of working with offshore teams

Business Process Analyst Resume Examples & Samples

Complete process documentation as part of the solution
Develop test scripts and approve testing as required by new content releases
Assist in the development of end user training materials
Provide level 2 support for business process related issues
Hold a participatory role in workshops with Process Partners to gather business requirements for the HR process solutions. Be involved in solution design workshops, but have limited responsibility or accountability for the final solution
Assist in the updates or development of process documents. Participate in functional testing including the development/updates and execution of various test scripts
Manage the completion of own work assignments and coordinater work with others
Support a work group under the direction of a supervisor / work director / team lead
Initiate and maintain clear communication with customer regarding mutual expectations and monitor customer satisfaction. Distribute helpful information to customers. Occasionally collect/exchange information or make or respond to inquiries with internal customers
Consider many different options or procedures and decide which of many procedures to follow and in what order, to reach the proper results. Notice when a current situation is similar to a past situation, and identify the similarities. Problems faced often require reasoning before coming up with a solution. Review possible solutions quickly, analyze and evaluate options based on management-defined standards or the standards appropriate to professional/technical discipline
Develop well-prepared action plans for the current quarter and have a clear sense of what needs to be achieved in the six months to come. Time spent looking beyond six months in the future will generally not improve job effectiveness. General instructions on what needs to be done, when it needs to be done and how it is typically done are already established
Can change different parts of the standard approach to serve customers best, but cannot add or delete procedures without approval
Able to manage own duties including setting priorities
Able train and monitor other employees doing similar work
Know what other employees in other related areas are doing
Able to be in frequent contact with people outside the work group to give or obtain information
Able to express self clearly
A college or university degree or certification that is equivalent
Familiar company policies and procedures with a strong department background
Able to build strong relationships with various stakeholders
Experience in Human Resources is highly preferred

Business Process Analyst Resume Examples & Samples

Analyze data and create reports that support various teams in the orgazination
Work with different teams under the Mobile Devices and Logistics team in order to create data processes and efficiencies
Deep dive into various asks from the Vice President
University degree in business or computer science
Desire to learn about big data and analysis
Basic SQL/SAS knowledge
MS Excel/MS Access knowledge
Dilligent work habits and problem solving skills

Business Process Analyst Resume Examples & Samples

Participate and lead cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes and opportunities for improvement
Drive cross functional teams to develop, test and implement functional and/or technical solutions to achieve the desired end state
Create and deliver presentations and/or training to all levels of Columbia staff, from functional business managers to executives
Leadership and accountability for testing activities, including writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
Minimum of 3-5 years of experience as a business process analyst or relevant business experience
1-2 years of experience in ERP Project implementation (including testing, cutover, validation and production support)
Possess excellent organizational and presentation skills
The ability to influence others throughout the organization
International business work experience desired

Business Process Analyst Resume Examples & Samples

Direct or indirect management responsibility of 7 - 10 exempt employees
Manage high level business initiatives and support all levels of metric reporting (ex. Integrated Dispute Management System, demand mitigation programs, enterprise releases)
Collect and analyze complex data for reporting and/or performance (trend) analysis
Maintain and manage all UDBA, User Tools, and Business Systems / Tables
Manage / Support our risk and control agenda (ex. Phoenix action plans, change management, process improvements, technology related change, etc.)
Exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level
Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment
Understanding of risks and controls and ability to identify and articulate potential process improvements
Exceptional ability to collect, analyze and interpret qualitative and quantitative data
Knowledge of SQL and database servers, ASP.NET, C#, and SAS
High proficiency in problem solving, negotiation skills, and strategic management
Understanding of the debit card industry, Regulation E, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes a plus
Knowledge of Visa/MasterCard regulations and dispute processing guidelines a plus
BS/BA degree preferred (or equivalent experience)
7 - 10 years operations and managerial experience

Business Process Analyst Resume Examples & Samples

Support medium to large and moderate to complex projects from initiation through implementation, including phases such as planning, detailed requirements analysis, and design development
Serve as the GDS Project Manager on Enterprise Release Projects. Includes Requirements Gathering, Scope Definition, Design/Build Management, Testing and Implementation of Enterprise Release Projects impacting GDS
Closely track and manage project timelines to within defined ranges, monitor project progress, and adjust resources and priorities accordingly to meet aggressive deadlines
Establish and manages to detailed requirements, priorities, and deadlines
Manage and track progress against project plans, financial reports, status reports, issues logs
Identify project risks and implement appropriate mitigating activities, and escalate risks and exposures to next level of management when appropriate
Prepare standard and ad-hoc management reports and presentations for assigned projects
Resolve project conflicts effectively by making timely decisions and/or negotiating with affected areas to arrive at a mutually agreeable solution
Establish and maintain effective relationships with core and extended project team members, stakeholders, peers

Business Process Analyst Resume Examples & Samples

Responsible for providing operational support and project leadership including the analysis and execution of assigned projects for Chase Wealth Management Account Processing/New Accounts Operations. Lead and participate in various projects to support business needs including the analysis, recommendation, and implementation of accepted solutions
Conduct project reviews, resource analysis, status tracking and reporting, escalation support, training, etc
Lead EZ Forms change projects including requirements gathering and writing, developing and executing test plans, creating implementation deployment plan and validation activity at time of deployment to production
Lead projects related to new account opening, account maintenance, regulatory changes, risk/controls, process and technology enhancements, and other initiatives related to Chase Wealth Management account processing operations. Includes all aspects of project management: scope, requirements, testing and implementation, change control process. Ensure defect-free implementation
Identify, analyze and document business requirements, test cases and test plans and conduct testing for process and/or technology enhancements
Requires communication with senior management
Assist in coordinating updates to forms, procedures, reference or training materials
Requires project management experience
Requires experience in investment or brokerage industry
Prefer FINRA Series 7 and 24 licenses but not required
Strong analytical skills and attention to detail
Proficient in Microsoft Word, Excel, and Project
Requires Bachelor’s Degree

Business Process Analyst Resume Examples & Samples

Technical expertise with SharePoint design and troubleshooting
Technical aptitude with Document Management Tool functionality for current state and an unknown future state as Livelink is being decommissioned; to comprehend and anticipate implications and to make recommendations to close gaps,
MS Word 10 (Advanced user)
MS Excel (Intermediate user)
Adobe Acrobat (Intermediate user)
SharePoint 2010/2013 (Intermediate to advance user -prefer Designer experience)
Doc Management Systems/Content Management Systems (DMS/CMS)

Business Process Analyst Resume Examples & Samples

Gathering requirements across the business through innovative workshops
Documenting process flows in Visio
Working across multiple business projects and managing delivery through to the end
Writing user stories and writing documentation depending on the delivery methodology
Strong stakeholder engagement across a multiple business units
Help contribute and drive a number of change projects
Understanding the As/Is and build the to/be to process reengineer a number of current business process's
At least 4 years experience as a business facing Business Analyst / Process Analyst
Proven understanding of BABOK, Agile and Lean 6 Sigma
Excellent stakeholder management ability with great written & verbal communication skills
Previous experience working in a consultancy firm is advantageous but not essential
Exposure to business change projects would also be highly regarded
A working understanding of Visio is a must
Great offices based in the CBD
A truly people focused organisation with a number of L&D focused initiatives
This role has a very strong view to move to permanent
A great team culture and exposure to a number of great projects in a spectrum of methodologies

Business Process Analyst Resume Examples & Samples

Work with stakeholders to define project scope and play a leadership role in developing solutions
Manage multiple initiatives to completion under concurrent, rigorous deadlines in a fast-paced dynamic environment
Duties may include, but are not limited to developing risk mitigation plans, conversions, and process improvement actions, all from beginning stages through completion
Develop strategy and execute internal processes by becoming an expert resource in the systems that support the marketing credit card application process
Establish and monitor project plans, priorities and deadlines
Provide regular dashboard communication providing updates on project status to all levels of leadership
Ensure projects are completed according to time and budget schedules, and that objectives conform to line of business standards, operations objectives, user requirements and client needs
Develop, update and present requirements documentation and timelines to support various work
Ensure quality and timeliness of project results
Organize and direct the activities of project teams to ensure quality and timeliness of project completion
Define problems and solutions involving substantial latitude in course of action
Resolve project conflicts by making decisions and through negotiations with impacted areas and management, as appropriate
Prepare standard and ad hoc management reports and presentations for assigned projects
3 - 5 years project management type work, or related experience
Prior experience in the Controls space preferred
Ability to simultaneously lead multiple initiatives with business or technical scope of varying size and complexity
Project/strategic planning and business background with understanding of assigned areas of responsibility
Team coordination and organizational skills
Root cause analysis experience
Strong understanding of project management methodology
Problem analysis and resolution expertise
Fluency in MS Word, Excel, PowerPoint and Project
Business Requirement Document creation experience preferred
Business analysis and process mapping experience preferred

Business Process Analyst Resume Examples & Samples

Define & identiy Processes, provide clarity and transparency to stakeholders
Develop strategic process vision
Prioritise and contribute to process improvement initiatives to enable better execution of responsibilities from a regulatory and organisational standpoint
Predict future process breaks or backlogs to address Regulatory and internal Audit concerns
Drive "process culture"
Deliver training in process fundamentals, to extend the management of these processes
Process mapping "as is & to be" and operation model observations

Business Process Analyst Resume Examples & Samples

Develop & maintains project tracking including status updates to stakeholders
Become the business subject matter expert, experienced in business analysis and requirements gathering
Participate in process design and project implementation teams in process improvement activities
Ownership of business readiness activities
Develops and supports the delivery of information to assist tactical and strategic programs
Designs scalable business systems,
Establishes tracking metrics and standards documentation for adoption and audit
Coordinates and obtains access to data and identifies technical resources for project support
This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division
LI-BS1

Business Process Analyst Resume Examples & Samples

Firm dedication to the company values (I Am EPIC – Integrity, Agility, Excellence, Passion, Innovation, Community)
Creates and fosters an atmosphere of creativity and collaboration among team members and across departments and projects
Has high standards related to all assets that get created for Launch That brands and businesses
Oversee data collection and management and assure its continued accuracy
Help develop department-level strategies and processes that leverage data for efficiency and profitability
Evaluate processes objectively throughout each company project and the organization as a whole
Identify and prioritize processes that need improvement
Suggest and develop sets of workflows and best practices for sales team
Document current and future state processes
Develop standard operating procedures for sales team
Use Salesforce, Microsoft Excel, Microsoft Power BI and other platforms as needed, utilize data to generate actionable reports to evaluate and monitor business performance
Act as liaison between departments to coordinate cross-departmental collaboration
Promote a culture of accurate data and data-based action and strategic planning
Develop forward-looking models on existing and potential lines of business
Train sales and other teams on Salesforce changes and upgrades
Monitor use of Salesforce throughout the company to ensure data integrity and quality
Promote data-driven processes
Work with business partners to align data sharing and processes
Advanced education, MBA preferred
Demonstrated experience in financial management
Demonstrated experience in project management
Thorough knowledge of Salesforce
Previous experience in digital marketing
Previous experience in a results-driven sales environment
Continuing education in digital marketing and SEO trends
Someone who likes to work hard and play hard

Business Process Analyst Resume Examples & Samples

Translate customer and business needs into requirements
Find and/or develop hard data and metrics to back up assumptions
Engage, collaborate and negotiate with senior executives
Actively work on business process redesign, roadmap planning, new programs, and identifying touch points and opportunities through other channels
Perform gap analysis outlining gaps in process, policy, functionality and user experience necessary to deliver and execute a successful rollout
Become a subject matter expert on the systems and processes that comprise the BiC Platform landscape. You will need to understand the systems, data, logic, teams and processes involved in setting up Sales Offering data on the Pelican order entry system so that customers can purchase, access and use the products they subscribed to
Work directly with our BiC platform development team and EIS teams to define the roadmap of capabilities and features that need to be implemented to support our Sales Offering setup and Go to Market processes
Work with multiple different business teams (Support, Store-Ops, Licensing, EIS, Solution Architects, Pricing, etc) to define and optimize the existing processes for setting up Offering data in a robust, scalable and quality driven manner
Work with various business stakeholders to define and prioritize business requirements for new business models and capabilities that are key to driving our business. ( e.g. Promotion functionality, Manual Order Entry, Clic for Cloud Products, Industry Collections and much more
4+ years in product management, business analysis or process improvement
Excellent communication, writing and influencing skills
Clear track record negotiating with senior executives on challenging projects
Demonstrated experience defining a program vision and following it to successful execution
Demonstrated ability to manage multiple projects and work across functional teams
Proven ability to handle multiple competing priorities, and ability to adapt in a flexible and fast paced environment
Must be able to think creatively and possess strong analytical and problem solving skills
Proven track record of consistently meeting goals and objectives
Experience developing business cases and successfully presenting to leadership
Bachelor’s degree in a technical, business, or analytical field (economics, mathematics, CS, engineering or related field)

Business Process Analyst Resume Examples & Samples

Comprehensive knowledge of Change Management, Project Management and Process Improvement principles, strongly preferred
Demonstrated proficiency in leading business process improvements delivering significant value to an organization strongly preferred
Understanding of the commercial lending process
Knowledge of the AFS Level III, CLO, Loan IQ and Risk Analyst, strongly preferred
Proficiency with Microsoft Office applications including Access, Visio, and Power Point

Business Process Analyst Resume Examples & Samples

Solid knowledge of principles, concepts, and theories within supply chain associated with D2C channel and ability to train & develop other team members on this knowledge
Solid knowledge of cost and value drivers for D2C value chain, including Planning, Buy, Allocations, Distribution, replenishment as well as store operations
The ability to organize, lead and conduct individual and cross functional group interviews to gather information about current business process and to translate and articulate the information captured in the interviews into process models
Ability to deal with ambiguity and be comfortable in a situation that is not always well defined or changes frequently. Strategic agility in problem solving
Ability to learn new tools and environments quickly – WinDSS, SAP, MapleLake, Cognos, PDM, etc
Is in a position to provide leadership, guidance and direction to other team members
Retail Apparel Store Operations functions
Store Allocation and capacity processes
Supply chain transportation processes
1-2 years of experience in Retail ERP (or similar) Project implementation (including testing, cutover, validation and production support) preferred
Familiarity with SAP AFS preferred

Business Process Analyst Resume Examples & Samples

Demonstrate the 5 Keys to a Great Customer Experience to partners on a daily basis
Design and develop classroom and online instructional material for customer facing specialists
Create entry and advanced level courses for multiple audiences
Translate business and functional requirements to design training curriculum
Stay current and adapt to changes in course delivery methods, policies and procedures, and regulations
Support the evergreen process for all materials developed
3 – 5 Years’ experience of instructional design and / or technical writing experience
Experience developing adult based learning programs
Web based instructional design methods
Lesson and curriculum planning skills
Operations expertise required; Lending experience a plus
Proven ability to work on multiple projects at a time
Ability to be flexible with business hours
Learning measurement tools (QuestionMark, Survey Monkey, ConfirmIt)
Gamification
Banking operations, financial technologies, project management, metrics & analytics or process improvement
Visual design skills (Dreamweaver, Photoshop, Captivate, Illustrator

Business Process Analyst Resume Examples & Samples

Primary source of subject matter expertise and related support for initiatives impacting the business area
Frequently leads projects/complex assignments with little supervision
Ensures projects are completed according to established timelines and budgets
Participates and supports cross-functional teams
Leads and implements necessary changes to procedures, letters and training material
Delivery of operations functionality in a consistent and accurate manner across Eligibility Review Process
Requires 5 years of Credit Card operations experience
Must possess in-depth knowledge and understanding of operation process and related concepts
Must be able to navigate complex infrastructure involving multiple groups and individuals
Prefer experience with continuous improvement
Exceptional communication, presentation and writing skills
Prefer ability to interact effectively with all levels of management, including across line of business stakeholders
Prefer strong project related experience
Strong business acumen and demonstrated leadership

Business Process Analyst Resume Examples & Samples

2-5 Years claims experience in CAS and MTV (preferably both)
Problem solving and critical thing skills
Ability to explain in written and veral communication the results of the analysis in a way that is understandable for an outside audience
CCP2 knowledge
Use of PAAG
Knowledge of singlepoint
Some excel knowledge
Pricer knowledge

Business Process Analyst Resume Examples & Samples

Facilitator of risk and control guidance for the Payment Assurance team
Policy development, review and implementation – partner with Compliance, Risk, Legal, and other functional stakeholders to ensure regulatory and best practice obligations are appropriately discharged
Documentation and implementation of control framework/processes (RCSA, RCCD, Process Mapping) in conjunction with functional partners
Identify and remediate control gaps either directly or in partnership with functional partners
Organize and direct the control and risk initiatives so that Payment Assurance is “audit ready” at all times
5 years Risk, Audit or Operational Risk experience or equivalent work experience
Experience in production, process improvement, process mapping, risk and/or project management
Demonstrated ability to positively interface with other departments, colleagues, senior management and external customers is required
Familiarity with JPMC risk assessment programs is preferred

Business Process Analyst Resume Examples & Samples

Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
Import, clean, transform, validate or model data with the purpose of understanding or making conclusions from the data for decision making purposes
Work with data providers to extract data relevant for analysis
Build, maintain, and enhance a complex planning & trending model to manage overall manufacturing process
Preparation and presentation of monthly reporting to Site Leaders and Management inclusive of capacity planning, productivity, associate scorecard and performance metric
Identify, manage and drive initiatives to improve productivity and efficiencies based on business and information needs
Provide ad hoc support to management as appropriate
Develop and present analytical reporting regarding forecasted versus actual volumes, opportunities, risks, etc. to provide management insight into key drivers
Ensure the continuous improvement of forecasting and analytical models
Management of process from idea to execution on a larger scale; able to manage multiple processes concurrently

Business Process Analyst Resume Examples & Samples

Finance / Shared Services operational, system and reporting knowledge
Quote to Collect end to end process knowledge
Knowledge of industry and business principles especially related to Cash flow & Quote to Collect processes, electronic capabilities and commissions
Customer knowledge to provide appropriate solutions
Design and implement reporting and data base capabilities
Develops and applies project management techniques
Problem Solving skills
Applies analytical skills to evaluate and interpret complex situations/problems using multiple sources of information
Minimum 5-7 years of analyst experience
Expert level in Microsoft Office tools
Familiarity and experience with quote to collect systems
Proven Project Management and analyst experience
Proven experience utilizing process improvement techniques
Demonstrated ability to lead operational and cross-functional project teams
Ability to communicate clearly and present at leadership level
Work with limited supervision
Experience on tracking, reporting and controlling costs
Payroll and commission experience a plus
Undergraduate degree in business, computer science, related field and/or equivalent experience required

Business Process Analyst Resume Examples & Samples

Investment industry / brokerage experience
Series 7, 25, or 99 preferred
Drive risk and control agenda
Requires Bachelor's degree

Business Process Analyst Resume Examples & Samples

Branch Technology Support assists branch employees with technical, password and navigation-related issues. The team partners with Tier II technology and development teams to provide first-call resolution whenever possible, and escalates calls as appropriate
Branch Operations Support provides assistance with questions related to Retail branch policies, documented and undocumented procedures, complex service issues, document review, compliance issues and products. This team supports Consumer, Business Banking (BB), Chase Private Client (CPC), and Debit Card Operations (DCO)
Business Support Team assists BOS and BTS with telephony support and change management engagement. A CCB Operations centralized team provides workforce management, forecasting oversight, metrics analysis support
Quality Assurance and Controls team participates in the CCB Risk Control Self Assessment Lifecycle, process mapping and improvement, and control testing for BOS and BTS
Banker Support Line provides real-time administrative support for this line, including, project management, resource allocation, metric reporting and banker satisfaction
Evaluate and analyze data from multiple sources in a fast-paced environment
Consistently lead by example
Utilize proven communication and personal skills
Be focused on the customer, the organization's business goals and profitability
Bachelor's degree in Business or related field (Economics, Engineering, Mathematics, Operations Research, Statistics, Computer Science)
Thorough knowledge of IT hardware, software, networking, etc
Demonstrated experience with Microsoft Excel and Power Point
Banking experience preferred
Excellent verbal and written communication skills - ability to summarize findings into concise high level points geared towards the audience and visually depict key data and findings

Business Process Analyst Resume Examples & Samples

1) Direct or indirect management responsibility of 7 - 10 exempt employees
2) Support Performance Management / Reporting
1 Design, develop, build and implement consistent matrices including but not limited to Key performance, risk/control, and productivity metrics
2 Work with various stakeholders to gather necessary requirements to build defined matrices
3 Manage output of these matrices and integrate with existing reporting structure, including but not limited to employee scorecard and monthly business review
4 Take the lead to ensure matrices align with expectations of the project customer experience and risk and controls
5 Communicate output of matrices to key stakeholders throughout lifecycle of project
3) Support Business Lead to
1 Ensure proper requirements are designed, built and communicated
2 Oversee testing/readiness for project
3 Manage key decisioning and changes to project
4 Manage communication to all levels including key stakeholders
5 Ensure completeness, accuracy, timeliness of deployment
6 Work with control partners to ensure proper oversight in place
4) Support Risk / Control Management
1 Ensure new processes have proper controls in place to meet audit/regulatory guidelines
2 Ensure proper controls in place for these new processes (Process maps and RCSA)
3 Ensure proper tests/controls in place during and post-implementation of IDMS
4 Oversee and manage execution
5 Handle reporting, communication, and escalation of any unexpected exceptions during and post-implementation
0) 2 Years of extensive experiences of Capacity Planning and scheduling
1) Exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level
2) Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment
3) Understanding of risks and controls and ability to identify and articulate potential process improvements
4) Exceptional ability to collect, analyze and interpret qualitative and quantitative data
5) High proficiency in problem solving, negotiation skills, and strategic management
6) Required experiences in performance management and advance metrics reporting
7) Understanding of the debit card and credit industry, Regulation E, Regulation Z, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes a plus
8) Knowledge of Visa/MasterCard regulations and dispute processing guidelines
9) BS/BA degree or above
10) 7 - 10 years operations, managerial, integration, and people leadership experience

Business Process Analyst Resume Examples & Samples

Manages and directs Quality team activities and monitors progress
Lead the team to perform random sampling check/reviews of the transactions processed by analyst and identification & rectification of errors, Tracking and reporting to management
Guides the team to perform RCAs on the errors and identifying opportunities to mitigate the risk of errors
Responsible & leads team for training new employees as well as coaching existing staff for reduction of errors
Monitors in completing risk inspections for internal activities as outlined in the scorecard and closing gaps timely
Monitors risk education based on audit observations to the operation teams
Actively work with the operations team to resolve exceptions
Analyzes data for reporting and/or performance (trend) analysis
Recommends and implements Continuous improvement culture to improve services and systems
Ability to work with developers, business analysts, project managers and business users on a project by project basis
Work with Automation Analyst to develop/create automation scripts, test & validate them using available applications
Execution and maintenance of Manual and Automation scripts so that they are reused across multiple projects
Designing and Creation of metrics to track efficiency and productivity
Contribute in automation and process enhancement initiatives
User Tools Management - End to end management of UT - New request, Decommission and re-classification approvals and User Tool Program Control Remediation
Business Continuity coordinator - Supporting Operations team as a Business Continuity Coordinator, to work & update BC plan details through RDMS (Resiliency Data Management System) application
Basic understanding of the business functions within the site
Strong communication skills to develop relationships business groups & excellent collaboration skills
Strong organizational, project management and multi-tasking skills
Proficiency in controls analysis, Understanding of risk and control concepts to include

Business Process Analyst Resume Examples & Samples

Bachelor’s degree or 5+ years experience with business process resolution
In-depth operational risk and control analysis experience
Strong critical thinking/analytical skills with strong attention to detail/quality control enabling driving actions to closure
Ability to establish and maintain effective working relationships with team members and SMEs
Project management experience and an internal drive to achieve results
Excellent organizational, problem solving/root cause analysis, and time management experience
Most of these sessions will be done in virtual sessions given the geographic proximity of the SMEs, so Visio & iGrafx prior experience would be beneficial but not required
MS Office skills (Word, PowerPoint, Excel, Access)

Business Process Analyst Resume Examples & Samples

Gathering requirements across the business through innovative workshops and one-to-ones
Working across multiple business projects and managing delivery from end to end
Help contribute and drive a number of process projects
At least 4 years experience as a business facing Process Analyst
Be a qualified Lean Six Sigma Green Belt
A large program of work offering longevity
A truly people focused organisation
A great team culture and exposure to a number of flagship projects

Business Process Analyst Resume Examples & Samples

Evaluate and develop opportunities to improve OF processes
Support the implementation of process enhancements including documentation, testing and training activities
Planning and coordination of release testing and go-live for Order Fulfillment
Support the implementation of cross-functional projects
Maintain in-season logistics data and support migration activities
Ensure key system/network jobs (aRun/aRun Preview/DN Creation/Cleanse) run as scheduled
Ensure efficient and solution oriented interactions with SSD, GIT team to provide process and system solutions
Coordinate monthly/quarterly management reporting
Coordination of seasonal migration activities for European Operations
Understanding of logistics cost and service drivers
Operations as wells as commercial mindset, end-to-end thinking
Demonstrating initiative and acting result oriented
Strong team player and service mindset
English fluent (written and oral), other languages
2 – 5 years working experience in Supply Chain Management and Logistics
Strong SAP know-how (SD and MM)

Business Process Analyst Resume Examples & Samples

English: fluent
Attention to detail, and accuracy in every aspect of the role, is essential
Technical aptitude – enjoys working within a systems environment and has an IT ‘mindset&#8217
Innovative – continually looking to analyse and improve work processes
Solutions – ability to deal with complex issues, identify solutions and implement often under pressure
Customer service skills are paramount, with a desire to continually seek improvement of the service given to all (internal and external) customers
Team Player – work to pro-actively build team spirit. He/She must be flexible and accommodating to all requests that help build a strong and improved EMEA payroll team
Must build and maintain a high level of technical mastery on SAP payroll and all payroll legislation, statutory deductions etc etc
Must be able to work under own initiative, with minimal supervision, in order to manage workloads to meet strict monthly and annual deadlines
Due to the sensitivity of the data, the Tier 1 must maintain complete confidentiality and exercise integrity and discretion at all times
Ability to work across boundaries and form productive working relationships with other departments in the quest to improve efficiencies and effectiveness throughout the Shared Service Centre

Business Process Analyst Resume Examples & Samples

Gathering business requirements
Managing end to end delivery of projects
Strong stakeholder engagement
Strong understanding of As-is & To-be processing
Ability to apply Lean Six Sigma tools (DMAIC, Fishbone diagrams, VSL etc)

Business Process Analyst Resume Examples & Samples

Facilitate the business process management (BPM) definition phases by documenting, analyzing, and prioritizing all business, functional, non-functional, and critical-to-quality requirements, while keeping in mind overall project goals, budget, and timeline and mitigating potential risks. The definition phase involves heavy interaction with others, such as interviews, workshops, and presentations, with various departments and process owners. Detailed documentation and effective communication skills are keys to success
Model, build, and deliver all business process definitions throughout the implementation phases and during the ongoing process improvement
Assist business process consultants to understand key decisions made during current and future process execution, capturing business rules from users and systems
Identify business data required to perform current and future state processes in order to build a data model for BPM implementation
Elicit requirements for building reports, dashboards, scoreboards, and key performance indicators from process owners to allow for effective management of their business processes
Assist in completing the process improvement methodology for assigned projects based on work observation, process modeling, process measures, evaluating transaction data and other financial information
Assists in creating and maintaining methodology tools for assigned projects, including process observation templates, decision matrices, and spreadsheets for calculating process measures
Develops project summary reports; participates in presentations to project stakeholders
Assists in developing key performance measures for process metrics; maintains quarterly updates on process measures and reporting on progress to senior managers
Receives training in required process improvement methodology
Keeps abreast and maintains working knowledge of current project analysis and management methodologies
Fundamental investment concepts, practices and procedures of custodial retirement accounts
Fundamental investment concepts, practices and procedures of business process management (BPM)
Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
Fundamental investment concepts, practices and procedures of process improvement analysis
Fundamental investment concepts, practices and procedures used in the securities industry
Basic business case analysis
Basic project resource planning
Basis project management concepts and methodologies
Eliciting business requirements to achieve stated process objectives
Translating stated process objectives to an implementable business process definition model
Developing instructional and procedural documentation/presentations for process changes
Creating and updating process models using BPMN templates and related software
Tracking process metrics and maintaining cost tracking reports
Read, interpret, analyze and apply information from professional publications
Organize and prioritize multiple tasks and meet deadlines

Business Process Analyst Resume Examples & Samples

Analyze business processes, workflows and organizational functions and structures to determine how they can be improved or automated
Facilitate business process discussions, meet with process owners and end users, and observe processes in action, to develop process maps of existing processes and design improved processes
Evaluate and structure a large amount of information for numerous business processes within a short amount of time and then develop recommendations for process improvements and automation
Develop requirements documents from business process discussions and process mapping
Link process details to the big picture by considering our client’s business goals and objectives when developing recommendations and process improvement plans
Quickly understand a variety of environments, industries and business operations
Maintain a strong understanding of how ERP, CRM, BI and industry-specific business software operates including cloud platforms and solutions
Work with our client’s business units and IT departments to interpret business requirements for IT staff and translate IT solution capabilities to end users within the business units
Effectively present new ideas and process changes to stakeholders and lead process change implementations, monitoring, measuring and providing feedback throughout
Understand the big picture, business goals and objectives and apply that understanding to the business processes that need to support those business goals and operational improvement initiatives
Proactively take ownership for assigned tasks and projects, ensuring high-quality results for individual and team deliverables
Create and maintain effective relationships to insure high client satisfaction
Accountable for consistent chargeability levels and for assisting in meeting or exceeding revenue and client satisfaction goals
BPM Certification, BA Certification or Lean/Six Sigma Certification is preferred
Proven experience with process analysis, mapping and business process re-engineering is required
Bachelor’s degree in Business or related field is required
3+ years related experience as a business analyst, technology or business consultant, or operations manager is required
Strong understanding of ERP, CRM, BI solutions including cloud platforms and applications
Strong analytical background and problem-solving capabilities. Excellent diagramming and communication skills
Ability to work within a diverse project team consisting of people from across all parts of the organization -- across departments and geographies
Ability to balance the introduction of new ideas, approaches and strategies with the practical requirements of the business
Ability to communicate clearly and effectively, both verbally and in writing
Proficient with business process modeling software, Microsoft Office and various software packages
Candidates must be willing and able to travel up to 50%

Business Process Analyst Resume Examples & Samples

Lean six sigma
Knowledge of process mapping
Outstanding writing abilities, data analytics, facilitation abilities, and problem-solving
Strong interpersonal and communication skills, project management and adaptability
Bachelor's degree from an accredited college or university in related field
U.S. citizenship may be required. Ability to work in the United States indefinitely required
Ability to obtain and maintain a Top Security clearance
Ability to obtain and maintain firm independence and abide by firm ethics requirements

Business Process Analyst Resume Examples & Samples

Develop improvements to existing processes to deliver improved business performance
Analyse baseline data on operational performance; identify opportunities for improvements and demonstrate benefits
Build and maintain effective relationships with project stakeholders
Complete business diagnostic analysis to document business models in relation to service, process, people, inputs, technology etc
Conduct business improvement reviews by partnering with leaders, process owners and project teams
Prepare and facilitate workshops ,collate outputs and progress relevant issues appropriately
3-5 years of Financial services change experience
Experience of working with Leanmethodologies and multiple technology solutions
Lean qualification desirable
Strong written and verbal communication skills, including facilitation
Ability to process and interpret complex data with a high level of numerical literacy

Business Process Analyst Resume Examples & Samples

Support the business through identifying and driving process and system improvements that align with department strategies
Agility in handling multiple tasks, responding rapidly to changing priorities, and working within tight deadlines
Excellent decision making and problem solving skills
Excellent communication skills, both oral and written
Detailed knowledge of all of CEPS processes
Working knowledge of all of CEPS systems and how they interface with other group systems
Understanding of Group Profit Center operations and Sales organization in relation to the CEPS processes
Intermediate skills in Microsoft Word, Excel and Powerpoint required

Business Process Analyst Resume Examples & Samples

Manage internal initiatives in the Image Operations Area
Oversee and ensure quality of project and implementation turnover to production
Provide analysis, coordination and response to request for information (Access, Risk, Procedural, etc)
Perform Process Modeling and analysis of operational functions
Implement Quality Assurance, control, and inspection points for operational functions
Image Operations coordination point for RSCA activity
Incident analysis and root cause analysis
Coordinate change impact analysis and validation
Support a Continuous Improvement Culture through employee engagement and always asking how things can be done better
Work with management to ensure staff are trained and prepared for changes coming into the environment
Provide senior management level presentation and updates on key items
3 years of operations experience required
The ability to drive and/or manage initiatives
A working knowledge Large document and image archives preferred
A working knowledge of access management is preferred
Experience in writing, enforcing, and improving operational procedures required
Ability to adapt to changing needs and deadlines, and remain calm when under pressure
Have very good communication and personal skills to clearly convey information, adjusting style to the intended audience
Able to work independently and empowered to make appropriate decisions and escalate when needed
Comfortable with web-based technologies such as SharePoint
Demonstrated ability to own, resolve, and research complex service cases
Must be able to make sound decisions in an ambiguous environment
A college degree or equivalent relative experience required

Business Process Analyst Resume Examples & Samples

Interview and observe stakeholders to determine how the work in each process is really done, and capture useful, undocumented information. Document discovered processes to guide process best practices and use discovery results to identify areas for improvement
Partner with department management to evaluate and make recommendations to update department workflows, processes and procedures to improve productivity
Understanding daily operations and their end-to-end process metrics, knowledge of how these daily operations align with customer journeys, and the ability to turn this information into process improvement opportunities
Determine and document the impact of process changes and clearly articulate choice points between different alternatives, including identifying appropriate metrics by which to measure changes
Model and enhance business process diagrams and to capture business operations change requirements, modeling both current and future state, typically using a graphical business process modeling tool
Use business process modeling and analysis (BPMA) tools, as well as methods and standards, such as Business Process Modeling Notation (BPMN), to fully obtain information about what capabilities the business needs and leverage more graphical techniques for facilitating communications
Define the needed business and use cases with stakeholders and process owners, defining business outcomes, including current baseline and future target metrics and linking to strategic key performance indicators (KPIs)
Use process discovery, modeling and analysis to better understand how a process works and where pain points lie, conducting redesign and impact analysis before new process designs are implemented
Determining the as-is state of process work, identifying formal and informal business processes in the organization, and obtaining the context in which the process is performed and the value generated, as well as the pain points that exist and possible solutions to address that create efficiencies and scale
Applying a "BPM methodology toolbox" taking methods from several process methodologies to come up with a set that best suits the needs of a particular BPM project
Educate stakeholders impacted by BPM to understand how their business operations really work and to identify shadow processes and manual work-arounds
Lead and/or participate on project teams to support process change
Effectively communicate with stakeholders at all levels of the organization and be a change agent in a way that positively increases adoption
Work with the business process architect, process owner, executive sponsor, business subject matter experts and others as necessary to determine the future state of a specific business process
Perform continuous reviews to align processes with changing business conditions for a given business process or functional area and to ensure that current documentation reflects current state processes

Business Process Analyst Resume Examples & Samples

Be responsible for completing process analysis of complex business & technology processes. Utilize modelling tools to document current state business processes and systems
Identifies best practices and develops effective tools to aid in Business Process Management. Apply process mapping and other tools (RASCI, SIPOC, etc) to understand current business processes
Interviews stakeholders and process owners to define processes. Helps define standards and methods that support the Business Process Management initiative
Determines process recommendation documents, including: creating presentations, process maps, supporting metrics, and business requirements
3+ years of related business process management/process mapping experience
Experience with process mapping and other tools (RASCI, SIPOC, etc)
Process improvement (LEAN, Six Sigma) or business process management expertise preferred
MS Office Suite: Excel, PowerPoint
Teamwork skills with the ability to work in complex cross-functional settings
Effective communication skills (verbal and written)
Excellent interpersonal and analytical skills
Ability to build strong relationships and win the respect of others

Business Process Analyst Resume Examples & Samples

Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
Evaluates internal control systems and recommends improvements in controls (control projects)
Works with the co-sourcing partners to plan the project, draft project reports and conduct the fieldwork, which includes interviews, process flow determination, critical analysis of activities as value added/non-value added, financial analysis, system data analysis and transaction testing
Administers the project time, budgeting and reporting and coordination of team schedules
Participates in special projects as they arise, including compliance reviews, financial audits, and due diligence reviews
Bachelor's degree and 3+ years of related work experience
Master's degree and 1+ years of related work experience

Business Process Analyst Resume Examples & Samples

Bachelor’s degree in instructional design related field or equivalent experience
2+ years of business process or training experience
This is a functional role
Reporting experience
Business process experience/process improvement
Interacting with high level professionals

Business Process Analyst Resume Examples & Samples

Work closely with Client Services & Implementation (CSI) to create and improve business processes
Facilitate meetings with multiple stake holders – leadership and subject matter experts
Create clear and concise documentation such as job aids, process workflows, SOP’s, User Manuals and Training guides
Interview subject matter experts in CSI to gain an understanding of their roles and responsibilities – utilize critical thinking skills
Support special projects and major business objectives as assigned
Bachelor’s degree in Business, Finance, Health Administration or related field or equivalent work experience
2+ years of experience in business analysis
1+ years of hands on intermediate level of proficiency with Word, Excel, PowerPoint and SharePoint
1+ years of experience with documenting processes, creating SOP’s job aids, User Manuals, process flows
Demonstrated process improvement or evaluation of business processes
Excellent communication (verbal and written), time / project management, problem solving, organizational and critical thinking skills (writing samples will be required)
Knowledge of pharmacy products and pharmacy operating model
Snagit experience

Business Process Analyst Resume Examples & Samples

Liaison with internal business teams to understand ongoing and upcoming Consumer Net Promoter Score survey needs
Project manage an ongoing list of sample requirements and oversee the delegation of programming resources in order to meet deadlines
Design and update Quality Assurance checklists and supporting queries and analyses to ensure validity of sample production runs
Maintain regular, clear communications with external research vendor on sample issues
Maintain informal knowledgebase of Optum data systems used as sources for sample data
Redesign existing sample queries as needed due to systems migrations or changes
2+ years of experience with SQL programming required
1+ years of experience defining and documenting business requirements
Experience in SAS is preferred
Experience with producing survey sample sets or marketing campaign list

100

Business Process Analyst Resume Examples & Samples

Attend project meetings to determine if any impact
Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
Communicate analysis and interpretation to appropriate audience
Produce, publish and distribute scheduled and ad-hoc reports
The incumbent should enjoy supporting a fast paced, high performing operations team; the ideal candidate is creative, collaborative, resourceful and technically proficient
1+ years of experience in business analysis including writing business requirements and / or system requirements
2+ years of experience as part of a cross-functional Project Team
Intermediate level of proficiency with Microsoft Office
Experience in analysis of business process and workflow
Process improvement recommendations
1+ years SharePoint
Experience with RxCCR
Experience with UHG systems

101

Business Process Analyst Resume Examples & Samples

Support / Manage projects related to EOB and Health Statement development, programming and execution
Establish / apply quality objectives, criteria, standards and levels using appropriate quality management methods with stakeholder input
Lead UAT and PAT for all System enhancement Releases
Develop, communicate and implement program / project risk / issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance)
Reporting out on status of projects, resource planning and quality
Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
Coordinates work activities with other departments
Develops plans to meet short-term objectives
Identifies and resolves operational problems using defined processes, expertise and judgment
Decisions are guided by policies, procedures and business plan
Develops policies, procedures, process flows and process instructions, as needed
Understanding of Managed Care / Healthcare business lifecycle, governances, and regulations
Experience in project management, business analysis, PMI and or Business Analysis certification
Experience with Testing - Unit testing and regression testing and / or quality assurance
3+ years’ experience with software development lifecycle
Experience in system development lifecycle (SDLC)
Experience working with large data sets
Experience managing member communication materials; development through execution

102

Business Process Analyst Resume Examples & Samples

Bachelors degree (any subject) and10 years of business process improvement experience
At least five year of experience conducting work associated with and preparing all documentation related to as-is, to-be, outputs, inputs, process activities, models and alternatives, cost and benefits and recommendations for process assessment activities
Experience translating process requirements into systems requirements and assessing the success of the development effort to achieve them
Ability to work as a partner with the client staff, the client's customers, and other support contractor teams in a professional manner
Exceptional written and verbal communications skills
Experience having regular interface with client managers and staff as well as support contactor staff from other companies
Experience performing these responsibilities in a federal law enforcement organization
Experience using process modeling tools
Project experience in DHS or USSS
Experience with MS Office Suite to include MS Projects

103

Business Process Analyst Resume Examples & Samples

Create, control, and improve business processes
Coordinate quality reporting, analysis and audits
Develop plans and programs to support continuous quality improvement using applicable tools
Direct, facilitate, train, evaluate, and covers quality improvement projects and teams
Respond quickly to and effectively manage priorities for project requests, deliverables and deadlines
Be flexible and work comfortably in a dynamic setting
Demonstrate excellent interpersonal skills with all levels of staff and leadership
Work both independently and as part of a team to complete objectives
Provide explanation and interpretation within area(S) of expertise
Use pertinent data and facts to identify and solve a range of problems within area(S) of expertise
Communicate effectively with all level of staff and leadership ensuring messages appropriately tailored to audience whether delivered verbally or in written format
Bachelor’s Degree in Business, Finance, Health Administration, or related field or equivalent work experience
1+ years working in business analysis role within healthcare industry
1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts
1+ years of experience in coordinating and overseeing user acceptance testing for teams
Intermediate level of proficiency with PC based software programs and automated database management systems (Word, Excel, PowerPoint, Visio, MS Project)
Operational healthcare experience
Experience with Medicare products

104

Business Process Analyst Resume Examples & Samples

Analyzes, validates and develops business and technical process requirements; develops systems requirements, techniques and controls; and leads implementation efforts of requirements
Represents business unit with project management, customers, ITS and end users
Develops and manages business and user requirement specifications; leads analysis and verification to ensure consistency, traceability, feasibility and completeness; recommends and implements process improvement
Analyzes and identifies best case for report requirements; utilizes analysis models, prototypes and scenarios. May also be required to design reports within SAP Business Objects
Authors requirements documents and collaborates with ITS on design solutions
Provides troubleshooting support for end users and resolves issues within Supply Chain, Materials Management, Planning, Quality, Warehouse Management, and Inventory
Provides unit testing support for system upgrades in SAP P2D stream
Works with ITS Business Analysts, process owners and other team leaders to improve business processes and systems
Ability to lead Gap-Analysis sessions; As-Is/To-Be customization of business processes per requirements, blue printing, prototyping, integrated testing and documentation
Supports the delivery of Standard Work Instructions and training curriculum
Utilizes MS Office Suite, SAP and other applications
Maintains the strict confidentiality of sensitive information
Typically requires a Bachelors degree in a related field and six or more years experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
Must have a complete understanding of business process/life cycle management principles, theories and concepts and a general understanding of industry practices, techniques, and standards
Must be customer focused and possess the ability to develop solutions to a variety of complex problems
Strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences
Strong interpersonal skills to influence and guide employees, managers, customers and other external parties
Ability to work independently or lead in a team environment is essential as is the ability to work extended hours and travel as required

105

Business Process Analyst Resume Examples & Samples

Analyzes and identifies best case for report requirements; utilizes analysis models, prototypes and scenarios
Provides troubleshooting support for end users and resolves issues within, Materials Management, Production Planning, Warehouse Management, Demand Management and Inventory
Provides unit testing support for system upgrades in SAP P2D business systems
Supports the delivery of Standard Work Instructions and training curriculums
Typically requires a Bachelors degree in a related field and ten or more years experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills
Ability to work independently or lead in a team environment is essential
Ability to work extended hours and travel as required

106

Business Process Analyst Resume Examples & Samples

Typically requires a bachelor's degree in a related field and three or more years of experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
Must have a good knowledge of business process/life cycle management principles, theories and concepts and a general understanding of industry practices, techniques, and standards
Must be customer focused and possess: (1) the ability to use independent judgment in developing solutions to a variety of problems of moderate scope and complexity; (2) good verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) good interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills
Ability to work independently or in a team environment is essential as is the ability to work extended hours and travel as required

107

Business Process Analyst Resume Examples & Samples

Support efforts of 80 agencies to meet Full Operating Capability (FOC) in QART
Meet with designated Points of Contact at each agency
Provide overview of QART
Explain the workflow for each user and agency role
Obtain roster of QART users
Provide training sessions for agencies
Locations–at agency sites and/or ODNI sites within the National Capital Region (NCR). For agencies outside the NCR, provide web-based training through demonstration and phone support
Create/Manage user accounts
Using QART and information supplied by the Agency in question, establish user name, login, privileges and access
Respond to agency requests for changes and deletion of user login
Assist government with collecting and preparing QART data to incorporate into 2 quarterly reports
Generate reporting data from within QART by running report queries and exporting to excel format for delivery to government
Assist government with monthly monitoring of agencies that have QART up and running-track progress and results
Provide detailed monthly statistics by agency
Provide detailed analysis of raw data in a written report to be presented to leadership
Consolidate monthly metrics into semi-annual report to include trends, issues and challenges
Provide weekly email reports of database defects by identifying new issues, expected outcome, and actual outcome to assist developer in resolving
Bachelor's degree with 8+ years of relevant experience in the Intelligence Community (at service, national agency or inter-agency level). Additional training and/or years of experience may be substituted in lieu of a degree
Analytic and critical thinking skills, including the ability to research materials, and to develop process improvement recommendations
Experience with IT analytical projects and tools, to include: data mining, data entry/extraction/fidelity, troubleshooting and intelligence visualization tools
Ability to plan, organize, and manage critical aspects of research, metrics, development, production, and support of subsystems and integrate, analyze, and collaborate in support of the process
Excellent interpersonal, organizational, and problem-solving skills, including a demonstrated ability to work effectively both independently and in a team or collaborative environment
Currently possess an active TS/SCI with Polygraph security clearance
Knowledge of or experience with counterintelligence (e.g., foreign intelligence services intentions, capabilities, tactics, and operations), personnel security (e.g., background investigations, PRs, adjudicative guidelines), and analysis

108

Business Process Analyst Resume Examples & Samples

Provide business process/requirements support for the following activities throughout all phases of the Systems Development Lifecycle (SDLC): contributing to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; and conducting research
Provide support throughout all phases of the SDLC
Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis
Assist with coordination and managing of project task and activities
Become knowledgeable on the HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process. Understand your role in HIPAA compliance and be able to execute that role in an effective manner
Bachelor's degree and 7 years of experience, Masters and 5 years of experience, Associates degree and 9 years, or 11 years of experience on lieu of a degree
Candidate must have 5 or more years of experience with
Identifying and recommending best practices
Business process analysis
Large scale SDLC projects
Configuration Management, Software Integration, and Software Testing
Working independently and managing assigned workload and priorities
Using automated requirements management tools
Must be able to obtain a Position of Public Trust clearance
Prior SSA or Federal consulting experience

109

Business Process Analyst Resume Examples & Samples

Leads efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
Develops Process and Formal Use Case models supporting complex application solutions in order to drive customer requirements
Assist with technical and non-technical documentation editing and version control
Functions as the Subject Matter Expert for applications and standards by translating business process model to technical implementation ensuring solutions are consistent with objectives
Serves as a consultant to management; acts as an advisor to senior management and customers clearly presenting technical approaches and findings
Provides leadership for a team of developers
Contributes to estimates of work efforts for tasks assigned to team members&#8217
Facilitates meetings and discussion as needed during the project lifecycle
Analyze information needs and functional requirements and deliver the following artifacts as needed: Software Requirements Specification, Business Process Models, Data Flow Diagrams, System Process Models, and Traceability Matrix
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Collaborates with Northrop Grumman team members and Customer representatives to create requirements artifacts that adhere to outlined standards
Ensures compliance with CDC and HHS security and systems development and deployment standards
Serves as a consultant to management, to senior management and customers
Bachelor’s degree in Computer Science, Information Systems, Communications, Public Health or related field with a minimum of 6 years of experience or a minimum 10 years of experience to satisfy degree and experience requirements
4 years of experience working as a Business Analyst, demonstrating strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
3 years of experience working in an agile / iterative development environment
Demonstrated experience in drafting/writing communication content, materials, and products
Demonstrated experience in translating technical content into formats written in plain language and easy to understand
Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Proven ability to integrate with a team and work well with others
BA Certified
Experience working within a SCRUM development methodology
Experience working with the CDC Enterprise Performance Life Cycle (EPLC) methodology
Experience with analysis, visualization and reporting software and capabilities

110

Business Process Analyst Resume Examples & Samples

Serve as a liaison between the business and IT organizations in the development of new IT solutions and enhancements to existing applications
Lead efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
Facilitate meetings and discussion as needed during the project lifecycle
Support user centered design activities such as end user focus groups and usability analysis
Responsible for creating/updating documents required as part of the system development lifecycle (business, functional, and system requirements, user stories, detail functional design, technical design input, Use Case and process documents)
Support the business by becoming a Subject Matter Expert for the applications and standards
Coordinate with technical development team to ensure complete understanding of functional specifications
Review/edit requirement specifications, business processes and recommendations related to client's proposed solution
Suggest areas for improvement in internal processes along with possible solutions
Develop Education & Outreach materials including user guides and other external communications
BS in Computer Science or related field, equivalent combination of experience and education will be accepted
5+ years as Business Analyst for software development projects that employ an Agile SDLC
Expertise with Microsoft Office applications (Word, Excel, Power point, Visio)
Experience developing user guides and education & outreach materials
Experience working on Federal programs that are of high priority, visibility, and public-facing
Experience within the healthcare industry
Experience with Agile delivery programs; particularly those using the United States Digital Service (USDS) Playbook and TechFAR
Experience with CMS’ eXpedited Life Cycle (XLC)
Experience consulting to the Centers for Medicare and Medicaid Services (CMS) including organizations such as the Center for Clinical Standards and Quality (CCSQ), Center for Medicare and Medicaid Innovation (CMMI), and Office of Technology Solutions (OTS)
Specific program policy and/or regulation knowledge or experience related to CMS quality payment programs such as
Support efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
BS in Computer Science or related field; an equivalent combination of experience and education will be accepted
3+ years of professional experience
3+ years as a Business Analyst for software development projects that employ an Agile SDLC

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Business Process Analyst Resume Examples & Samples

Meets with applicable components to identify, assess, document, and review business requirements
Works with the development team to ensure that they understand the requirements
Participates in data analysis as it pertains to issues and gaps
Creates and maintains all applicable documentation
Communicates changes to various levels
Provides technical and business support of system end users
Creates Requirements Documents
Maintains Requirement traceability
Translates business requirement to functional requirement and support IT design questions against the requirements
Enters project issues and keeps status current, as related to requirements and overall scope
Bachelor’s degree in Computer Science or related field and 6+ years experience
Business Analyst experience
Experience with agile, waterfall and incremental lifecycles
Ability to translate requirement concepts between business and technical personnel
Good communication skills - clear and concise writing and oral skills are crucial to the ability to obtain and disseminate information
Ability to work independently and multi-task / managing multiple projects simultaneously
Self motivated with a proactive approach to problem solving
Experience creating detailed test cases / scripts
Proven experience writing Business Requirements and Functional Requirements on a large enterprise-wide project
Proven experience working with both IT and Business users in the development of a new process/functionality
Proven experience developing Business Process Maps
Proven experience facilitating a Business Requirements session with at least 12 participants, with at least 6 from a non-IT department
Experience using VISIO, the MS Office set of tools
Ability to test project requirement
Ability to analyze and write Scope Change requests as related to changes to requirements
Experience using MS Project to define and track the Requirements Gathering part of a project
Must be able to obtain a DHS/CBP security clearance
Have an active or ability to qualify for a DHS/CBP security clearance
Prior experience with CBP desired
Experience on an Earned Value Management program

112

Business Process Analyst Resume Examples & Samples

Analyzes business and technical processes to formulate and develop new and modified business information processing systems, such as production and inventory control systems, financial tracking systems, marketing and human resources systems
Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls
Requires knowledge of e-commerce tools, computer system capabilities, business processes, and work flow
3 Years with Bachelors; 1 Years with Masters. Additional years of experience may be accepted in lieu of the degree
Experience with System Architecture
Experience with SQL Server Reporting Services
Experience with SQL Server Integration Services and Data Transformation Services
Experience with MS SQL Server

113

Business Process Analyst Resume Examples & Samples

Bachelor’s Degree and a minimum of 2 years’ related experience required
Active Top Secret Security Clearance is required. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment
Must have business processing experience (e.g. able to map relationships, legislation and other documentation to the NCCIC framework)
Must be familiar with Enterprise Architecture/Business Architecture best practices (CMMI, DODAF, FEA)
DHS EOD
Visio and System Architect Modeling Experience

114

Business Process Analyst Resume Examples & Samples

6 Years with Bachelors; 3 Years with Masters; 0 Years with PhD
Excellent verbal and written communication skills; good meeting facilitation
Ability to develop Standard Operating Procedures (SOP), Detail Work Instructions
Must possess sharp attention to detail, have proven organizational skills (time management and prioritization), and also employ a rigorous process for all follow-up / coordination activities
Ability to perform detailed data analysis from various systems and spreadsheet to perform trend analysis
Conduct One-To-One session with all associates, tracking issues & concerns raised – forwarding the details to respective department
Experience with Share Documents System (SharePoint) and Presentation (PowerPoint)
Works well under pressing deadlines
Ability to work independently and work in a team environment
Helpdesk / Customer Service / Call Center Environment experience
Must be able to obtain a Position of Trust designation
6 Years with Bachelors; 3 Years with Masters; 0 Years with PhD or 6 years with related experience

115

Business Process Analyst Resume Examples & Samples

Candidates with these desired skills will be given preferential consideration
ITIL certification or Six Sigma Certification a plus
Experience with CMS / HITECH or other CMS Quality Initiatives Programs a plus

116

Business Process Analyst Resume Examples & Samples

Leads and manages requirements and analysis activities
Articulates requirements, makes recommendations for process and business flows, develops consensus on requirements, and documents requirements via the approved process and templates
Conducts meetings to obtain, define and refine user, system and business requirements
Possess excellent analytical skills, the ability to integrate information from multiple sources to execute effectively and efficiently in a dynamic environment
Serves as the primary resource for gathering, validating, analyzing and documenting the stated business requirements, and the creation of project use cases, visual models, requirements specifications, and reports
Employs and has a strong knowledge of tools: DOORS Requirements Management software, ALM/QC, and Remedy
Strong problem-solving skills and ability to comprehend database methodologies
Collaborates with clients and has strong customer relations skills
Serves as primary contact with the Subject Matter Experts and the champion of their needs across the software development life cycle
Maintains and reports on various project metrics as required
Works well with the team in an often time sensitive deliverables environment
Solid oral and written communication skills, with the demonstrated ability to communicate complex technical topics to management and non-technical audiences
Able to attend meetings, take notes, create meeting minutes and later replicates notes in a high level of detail in order to relay any complex meeting discussions and/or concepts
Experience with MS Project and other MS Office tools
Must be a self-starter and highly motivated individual
Bachelors and at least 6 years of experience are required, additional years of experience may be accepted in lieu of a Bachelors Degree
Must have at least 5 years’ experience in leading requirements capture, management and analysis activities along all phases of the software development life cycle, including conducting user interviews, leading and facilitating JAD sessions, and developing business process models and formal specifications
Must have hands on DOORS Requirements Management software, ALM/QC, and Remedy experience
Must at least 3 years hands on analytical skills with mainframe application, and DB2 SQL experience
Must be able to obtain a Position of Trust designation which requires US Citizenship or legal Permanent Resident Status to obtain
Experience in consulting to the Centers for Medicare and Medicaid Services (CMS)
Experience in healthcare industry

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Business Process Analyst Resume Examples & Samples

Organize, plan, facilitate and document meetings with project stakeholders to elicit and refine User Stories
Analyze, develop, and manage detailed requirements and other functional documentation
Perform business process analysis and develop technical business process models (As Is/To Be) Develop and maintain lifecycle documents including: use cases, detailed functional requirements, software requirement specifications, detailed design specifications, validation plans, test scenarios, user manuals Interface with management and provide various reports on a regular basis
Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis
Become knowledgeable on the HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process
Understand your role in HIPAA compliance and be able to execute that role in an effective manner
This requisition may be filled at a higher grade based on qualifications listed below**
Bachelor’s degree and 3 years of related experience, Master’s degree and 1 years of related experience, or 8 years of experience will satisfy degree and experience requirements
3 years of experience in developing lifecycle documents, including User Stories, Use Cases, Detailed Functional Requirements, Detailed Design Specifications, Business Process Models and Test Cases
2 years of experience leading requirements discovery working sessions with an audience of customer and systems Subject Matter Experts (SMEs), and translating the results of requirements discovery sessions into Requirements/Design documents and Use Cases
1 year of experience using Visio, Word, Excel, and PowerPoint
1 year of experience using SQL, performing data analysis and documenting technical requirements for database conversions
2 years of experience with requirements management tools with at least 1 year experience using HP Application Lifecycle Management (ALM)
Must be US Citizen or US Permanent Resident
Bachelor’s degree and 6 years of related experience, Master’s degree and 4years of related experience, or 10 years of experience will satisfy degree and experience requirements
6 years of experience in developing lifecycle documents, including User Stories, Use Cases, Detailed Functional Requirements, Detailed Design Specifications, Business Process Models and Test Cases
4 years of experience leading requirements discovery working sessions with an audience of customer and systems Subject Matter Experts (SMEs), and translating the results of requirements discovery sessions into Requirements/Design documents and Use Cases
3 years of experience with requirements management tools with at least 1 year experience using HP Application Lifecycle Management (ALM)
Prior Federal Government/Government/ large scale corporate working experience
Possess technical writing skills and able to review others work products
Agile/Scrum experience preferred
Healthcare/CMS experience preferred

118

Business Process Analyst Resume Examples & Samples

Minimum two years’ experience required in business analytics or the analysis and development of processes and procedures, preferably in a related industry
Demonstrated understanding of end to end product life cycle preferred
Six Sigma Green Belt or higher preferred

119

Business Process Analyst Resume Examples & Samples

Managing the full cycle of MIS development / analysis starting from identifying opportunities / issues, understanding the business requirement, programming, data collection, analyzing data, validation, making recommendations and reporting the results
Utilizing programming skills and data query tools to build, test, evaluate and maintain MIS reporting and conduct analytics
Manipulation of large data sets with linkage to other databases and UDBAs as needed
Ongoing monitoring and analysis of system and rule performance metrics including escalation of process exceptions, errors, and outages
Prepare and present analyses to a wide audience in clear and concise verbal and written form
Bachelor's and / or Master’s degree in a quantitative discipline from an accredited college / university required
Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas
3+ years of related analytical experience
High degree of technical skills with demonstrated experience with software packages / platforms including business intelligence tools (Business Objects & Tableau), SQL, Unix, and MS Office related products including Excel (Pivot tables, charts / graphs and formulas)
Experience with SAS, Teradata, and Oracle are additional assets
Excellent written and oral communication skills, strong presentation skills
Strong relationship management, leadership, communication and interpersonal skills
Self-starter, works well independently and as a team player
Card and Retail LOB knowledge, including awareness of key fraud drivers and possible system failure points
Proven record in problem solving and business innovation
Ability to thrive in a dynamic and fast-paced environment with daily deliverables

120

Business Process Analyst Resume Examples & Samples

Bachelor's and / or Master’s degree in a quantitative discipline from an accredited university
High analytical, interpretive and problem solving skills
High degree of technical aptitude to learn new reporting and analytical tools
Knowledge of MS Office related products including Excel (Pivot tables, charts, graphs, and formulas)
Experience with the following software packages / platforms are preferred: business intelligence tools, SQL, SAS, Teradata, Oracle, and UNIX
Experience defining and establishing effective controls
Fraud credit card and retail knowledge preferred
Ability to thrive in a dynamic and fast-paced environment

121

Business Process Analyst Resume Examples & Samples

Proactively advise on improving / re-engineering business processes in close cooperation with the businesses involved in a project
Work with users to define business requirements and converting those requirements into technical specifications
Propose the most efficient and effective use of processes and systems
Encourage and implement the use of common business solutions, systems, processes and data within Lubrizol
Represent the IS organization with process and technical skills by playing an active role in projects following the standard project methodology
Ensure the quality of software changes and additions
Guide users in creating, testing and implementing procedures
Understand and solve interfacing needs between the ERP and the legacy systems
Work as a cross-functional team member across technologies, geographies and IS groups
Work closely with project team to design and implement business solutions to reach project objectives and goals
Implement coordinated, standard and uniform solutions within Lubrizol
Educate colleagues at Lubrizol on SAP and related concepts
Update and maintain documentation regarding the application, its interfaces and data definitions
Pursue educational opportunities in order to remain current in new and emerging IS technologies
A Bachelor’s degree in related field
Minimum 2 years’ experience in business processes, data structures and systems
Knowledge of application and ERP concepts in the following technologies: SAP (configuration, ABAP, SAP scripts), SQL
Experience with two or more of the following business processes and systems: Purchasing; Sales and Operations Planning; Quality Management; Fulfill Order; Manufacturing; Material Management; Plant Maintenance; Project Systems
High degree of focus on customer
Strong verbal and written communication skills in English
Strong analytical skills that translates to high level problem solving abilities
Ability to make decisions applicable to level of influence in the organization
Must be flexible, reliable and able to manage multiple priorities
Good interpersonal skills including positive attitude, and the ability to be a self-starter
Team player with excellent relationship building skills
Ability to work flexible hours and meet deadlines
International mindset – must be able to deal with a diverse, international team
Willing to travel – approximately 30% per year Including potential extended periods of time away from home

122

Business Process Analyst Resume Examples & Samples

Responsible for the successful implementation of all projects and initiatives impacting Reconciliation Services representing Recon Services as the Subject Matter Expert to include: all merger activities and projects impacting reconciliations, including consolidations, conversions, Coordinated Releases and other LOB projects and initiatives
Ensure that system and process changes are thoroughly understood and tested prior to implementation
Identify and mitigate control risks
Understand and report overall status and evaluate impacts for projects. Ensure RS staff is properly trained and prepared for change events
Identify, document, escalate and resolve issues
Position issues with appropriate levels of management and escalate within established timeframes
Contribute to the production of change event reporting and tracking documentation, facilitating/leading/participating in meetings at the business, operational and project levels
Build relationships and networking groups with business partners, cross functional teams, and IT stakeholders
Project planning and methodology experience is desired
Excellent oral and written communication/presentation
Ability to communicate with all staff levels within and outside of reporting structure
Proficiency in MS Office product suite

123

Business Process Analyst Resume Examples & Samples

Collect data to identify root cause of problems; propose and enable solutions
Collaborate with cross functional teams to develop and implement functional and/or technical solutions to achieve the desired end state
Perform continuous reviews to align processes with changing business conditions
Use modelling techniques to create business process and data flows
Lead group and individual cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes
Be accountable to Cross-Functional Business Process Owner for testing activities, including writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
Lead a project team and manage according to PMI lifecycle process methodology
Work with the enterprise architect to ensure systems are compliant with the overall architecture
Contacts are normally made inside the organization. Internal contacts may include buyers, planners, distribution engineers and Senior Management
There may also be contact with Columbia Regional offices, internal and external Sales Reps. Interactions tend to focus on functional and system processes, problem solving, explanation, discussion and interpretations
This could involve discussion of current process or collaboration on future vision. Contacts regularly contain confidential/sensitive information

124

Business Process Analyst Resume Examples & Samples

Define, organize and follow-up the implementation of required improvements in SAP together with the business and IT
Testing and approving delivered solutions
Deploy the SAP solution to our Barco User community in a roll-out program which includes the linking of SAP with a new automated warehouse and deploy current the solution internationally (USA, Norway, Italy, China)
Master degree in Engineering, Economics or a related field
First experience in a similar position
Analytical mindset, good communication skills, teamplayer
Knowledge of an ERP system is a plus
Able to travel on a regular basis

125

Business Process Analyst Resume Examples & Samples

Develop, with PEx practitioners, process reengineering opportunities through SME coordination, opportunity identification, journey maps for existing experiences and delivering future/ to be customer journey map(s) with a plan to achieve
Develop data based recommendations and support sustainment of any organizational design changes necessary to optimize the customer experience by reducing waste, redundancy and unnecessary handoffs and increasing business value
Responsible for directing creative problem solving through coordination with PEx practitioners, all lines of business involved and SMEs to bring the team to most effective resolution
Identify change & communications needs for each project, inform and coordinate with overall CXT Change & Communications Strategy (Business)
Prepare and write relevant documentation in order to assure that all stakeholders are fully informed and all evidence or statistics are documented, including building in pilot and sustained business QA protocols
Design, develop and implement CXT scorecards that illustrate customer experience with new initiatives, including Pilot Programs; supporting the organization to continue to develop and deliver a high level of service and remain a market leader
Drive and deliver on pilot programs using an agile trial/test approach based on data driven identification of opportunities including KPI development and base lining, working with appropriate teams to design a strong experiment
Deliver business requirements and business UAT support by working with SMEs and process owners for any new technology solutions implemented
Collate and analyze customer and business benefits using internal as well as financial data within one or multiple areas using pre-determined tools, methods and formats in order to support the department’s decision making process and proving business case for continuing pilots / projects; recommending adjustments where appropriate
Build upon technical/professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business
Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit National Grid’s Customer Experience Transformation Strategy
Bachelor's degree and up to 2 years of related experience, or equivalent work experience. An advanced degree/credits is preferred
Knowledge and experience of one broad work process
Knowledge of relevant industry practice preferred
Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint) and other database type products
Basic understanding of project management techniques and methods

126

Business Process Analyst Resume Examples & Samples

A Bachelor's degree from an accredited college and four years of related experience. Additional experience may be considered in place of the degree requirement
General understanding of Business Process Management (BPM)
Experience in the development of one or more functional process architectures supporting a Live Virtual Constructive training environment
Must be able to work both independently and in a team environment
Must possess good written, verbal, and interpersonal communication skills
Must be able to support occasional travel
Interview stakeholders, subject matter experts and facilitate sessions to gather and document requirements
Analyze and model system functions, using activity and sequence diagrams
Develop use case specifications, use case diagrams, and elaborate use cases through design process
Coordinate and lead use case reviews with application development teams, SOA architects, developers and QA teams
Assist in maintenance and communication of project status reports and tracking
Coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed
Assist in the development of project work plans, cost/benefit and risk analysis, work plans, progress reports, and presentations
Work with QA to validate test cases
Must be eligible to obtain and maintain a DoD Secret security clearance
Experience with documenting processes in the Business Process Model and Notation (BPMN)
Experience with systems engineering principles including requirements elicitation, maintenance, and verification
Experience developing DoDAF and UML artifacts
Familiar with Raytheon ATLAS applications
An active, transferable DoD Secret clearance

127

Business Process Analyst Resume Examples & Samples

Coordinate with senior customer management regarding board reviews and team compliance with policy
Facilitate weekly governance meetings, Configuration Control/Engineering boards, and Agile ceremonies; document results; and ensure adherence to customer’s enterprise Agile processes
Ensure compliance of artifacts for Agile ceremonies to governance and quality assurance policies, processes, procedures, standards and customer guidelines
Bachelor’s Degree and 3+ years of related process definition and improvement experience. An additional 4 years of experience may be considered in lieu of Bachelor's degree
Demonstrated ability to communicate orally and in writing. Must possess strong organizational and interpersonal skills to problem solve and effectively relate to customer needs
Current and active Top Secret clearance
Knowledge of ITIL best practices
Knowledge of IT Service Management
Experience with SAFe/enterprise Agile processes

128

Business Process Analyst Resume Examples & Samples

Understand and analyse the current business state across multiple business units
Map the future states of the business process
Identify and build relationships with key business stakeholders
Develop and deploy process frameworks using ARIS
Drive multiple cost cutting and process improvement projects
Experience designing and implementing Lean Six-sigma frameworks (DMAIC, fishbone etc)
Experience as a process analyst / BPM (Min. 3 years)
Lean Six-Sigma qualifications (Green belt)
Previous experience working in FMCG, Retail or big 4 consultancies would be advantageous but not essential
A can do attitude and passion for delivery is a must

129

Business Process Analyst Resume Examples & Samples

Develops SOP’s for the Quality Assurance and if needed the Quality Control Department. Will on an exception basis assist Production with writing SOP’s
Organizes, leads and facilitates cross-functional quality and process improvement project teams
Develops metrics that provide the cost/benefit justification for Quality and Process Improvement opportunities
Use Root Cause Analysis to identify the source of Quality issues and Process inefficiencies. Uses Corrective Action/Preventative Action (CA/PA) to address the issues and resolve the problems
Provides Management with regular standardized reports that use metrics and trend analysis to quantitatively communicate the status of the Quality System
Responsible for developing skills to be able to perform business and systems process analysis, design, and simulation
Diagrams and evaluates existing processes using Process Flow Maps (PFM’s)
May assist in the design and delivery of presentations and training courses for SOP’s, data measurement and analysis and process improvement
Knowledge of FIS' products and services, business practices and processes
Knowledge of financial services industry practices, regulations and processes
Basic knowledge of one or more the concept of end-to-end Quality systems development
Basic knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering or the desire to increase that knowledge
Basic understanding of at least one appropriate process methodology (e.g., ISO, Lean, Six Sigma) or the desire to develop proficiency in these process methodologies
Basic understanding of quality management methods, tools and technologies or the desire to develop proficiency in in this area
Strong training/presentation skills to educate the organization on new or updated processes
Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
Strong analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills

130

Business Process Analyst Resume Examples & Samples

Facilitates annual business continuity reviews
Facilitates annual data retention review and clean-up
Broad knowledge of FIS' products and services, business practices and processes
Basic knowledge of business continuity and disaster recovery planning and validation methodologies
Basic knowledge of data disposal methods
Proficiency in quality management methods, tools and technologies
Ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner
Ability to organize completion of work within tight time frames
Ability to clearly communicate complex disaster recovery concepts
Ability to understand and apply learned concepts
Demonstrated ability to plan and complete work within tight time limitations
Proficient with Microsoft Office tools (Word, Excel, PowerPoint)
Basic experience with RSA Archer Governance, Risk, and Compliance tool

131

Business Process Analyst Resume Examples & Samples

Responsible for providing operational support and project leadership including the analysis and execution of assigned projects for Chase Wealth Management/Insurance & 529 Operations. Lead and participate in projects related to annuity, 529, insurance and offshore investment contracts to support business needs including the analysis, recommendation, and implementation of accepted solutions
Lead EZ Forms and Workflow Management System (WMS) change projects including requirements gathering and writing, developing and executing test plans, creating implementation deployment plan and validation activity at time of deployment to production
Act as project liaison between insurance/Off-shore Investment Contract (OIC) carrier or 529 fund company and Annuity Operations relative to carrier product or technology changes
Lead calls as needed with annuity carriers and/or fund companies to review project scope, requirements, status and implementation, etc
Requires 2-5 years business / financial experience
Prefer College graduate

132

Business Process Analyst Resume Examples & Samples

Develop improvements to existing processes to deliver improved business performance and effectiveness
Build and maintain effective relationships with project stakeholders , influencing them to achieve the desired outcome and create the necessary level of commitment to the success of the project
Conduct business improvement reviews by partnering with leaders, process owners and project teams to identify strategically relevant improvement opportunities and convert those opportunities into successfully completed projects using Lean Six Sigma methods and tools

133

Business Process Analyst Resume Examples & Samples

Identify, assess, and govern transaction upside opportunities that will lead to incremental revenue for existing AOD customers. Partner with AOD Finance and Operations to create and implement required reporting, analytics and KPIs. Identify biggest opportunities. Determine appropriate exception monitoring cadence. Create and implement closed loop, repeatable processes in partnership with Sales and Support to react to any material changes in customer utilization and/or variances from contracts
Identify, assess, and govern other AOD “revenue leakage” initiatives, as assigned. Ensure processes exist for billing for minimums, inflation increases (CPI) or over capacity triggers
Identity and manage assigned customer communication needs for AOD – SaaS customers
Makes recommendations for AOD Customer Experience process improvements
Documents, communicates and implements process improvements
Conducts process needs analysis using the standards established by the process manager. Compiles and communicates findings of process needs analysis and other key interested parties
Develops and delivers process Improvement and Root Cause Analysis Frameworks. Including documentation, templates, standards, guidelines and communication roll-out plans for new processes, tools, reporting, and tracking Return on Investment (ROI) of Process Improvement and RCA initiatives
Participates in cross-organizational process initiatives as needed
Formal process improvement training and experience

134

Business Process Analyst Resume Examples & Samples

Add control documents (RCSAs) and procedures to Navigant tool
Uploading new/updated obligations
Reviewing and returning obligation mappings for updates
Track top-down and bottom-up changes being implemented at the business level
Oversee updates to mappings as business changes are made that impact mappings. Can include RCSA and procedure changes
Assist users with Navigant tool
Complete mapping update templates for changes beyond relabeling and validate changes have been made by central delivery team
Use reporting functionality in Navigant to monitor accuracy of mappings based on the standards agreed to and escalate issues
Assist groups with new mappings
New mappings may result from new obligations
New mapping may result from new business groups being added
Act as backup for Process Map Sustainment Administrator
SharePoint site maintenance for two sites, including web page and job aid creation/organization
Answer modeler questions regarding iGrafx and Web Central functionality; provide guidance on process map creation and revision, and be the process modeler for at least 4 of Performance Consulting’s process maps
Use problem solving skills to identify, troubleshoot and resolve process map and SOP reporting issues
Understand and answer questions about Operations Documentation’s alignment standards and publication schedule
Engage Sustainment admin and PCOE Governance Lead as appropriate; attend CTO Lead Modeler meetings
Balance conflicting demands to support scheduled work as well as urgent ad hoc requests
Escalate issues that arise with clients, work load, tools, and processes
Provide consulting and manage relationships with a variety of internal clients and partners
Routine administration including status reports, training and education, routine department and 1:1 meetings
MS Word 10 (Intermediate user)
SharePoint 2010/2013 (Basic user)

135

Business Process Analyst Resume Examples & Samples

Provide writing/editing support to CTO lines of business
Revise or create procedures from multiple resources, including but not limited to, documentation provided by the lines of business, process mapping, SME interviews and job shadowing, and other types of material
Partner with Subject Matter Experts to ensure that procedures accurately reflect current processes and controls established within each department
15% original writing / 85% revisions
Maintain on-line repository, posting new/updated procedures as needed
Archiving master files and iterative versions for record retention purpose
MS Excel (Basic user)
Adobe Acrobat (Basic user)

136

Business Process Analyst Resume Examples & Samples

Written and oral communication skills
Meeting facilitation and client engagement experience
Experience with data gathering and analysis
Candidates should be able to flex between multiple, independent assignments and work well with others
Bachelor’s Degree from an accredited college or university in related field
U.S. citizenship may be required
Ability to work in the United States indefinitely required

137

Business Process Analyst Resume Examples & Samples

6+ years of experience in process analysis, creation, and documentation
Experience in managing projects of a similar size
Experience in high level report writing and oral presentations for executive-level management
PMP Certification required

138

Business Process Analyst Resume Examples & Samples

Supporting the ongoing verification of change document quality
Supporting the communication with peers inside and outside of the department, providing information or exchanging data
Supporting the maintenance of change log system and established metrics
Supporting the development of material for report outs on TO ICC performance to other forums such as the TPC and BPR
Under the direction of the Expert Analyst, supporting the coordination of the Senior CCB and other lower level change control meetings, including tracking of related actions for accountability
Supporting the development of training material for ongoing training after the initial implementation
Supporting audits and related corrective actions
Good communication, facilitation and presentation skills with various audiences
Determines data needs, collects data, selects from different analytical techniques to achieve desired analytical outcome
Understands work planning and portfolio management needs and is able to develop new reports, performs custom and ad-hoc reporting, working independently
Proactively participates on project teams
Bachelor of Science in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required
Minimum of 3 years of work experience
Experience in using SAP or other enterprise software
Ability to perform analysis with MS-Excel, using charts and tables dynamically (pivot tables, formulas)
Public speaking and presentation abilities
Proficiency in MS PowerPoint and Word
MBA or Graduate degree desired
Good level of understanding in Management Accounting
Significant hands-on experience in utility planning, budgeting and operations for both capital and expense work
Mastery level in MS Excel (Ability to utilize macros), PowerPoint and Word
Assist ICC Expert and Senior analyst roles to implement ICC within the TO organization
Compiles and analyzes data, and supports to document work process and procedures
Work with lines of business to gather change control form information from the Portfolio Tracker Tool
Identify potential change control form issues related to integrated change control
Create change control form utilization reporting for LOB to identify gaps in planning processes and/or execution
Analyze the impact of Integrated Change Requests (ICRs) on work execution
Conduct what-if analysis to provide multiple options for the lines of business

139

Business Process Analyst Resume Examples & Samples

Review business process flow to identify potential streamlining opportunities
Build workflow documents and Standard Operating Procedures
Review client reporting requirements to identify potential efficiency opportunities
1+ years of experience in operations, client services and / or analytics
Intermediate level of proficiency with Excel
Experience with Visio, Visual Basic and / or AutoHotKey (AHK)
Experience with documenting processes and practices, often in accepted project methodology artifacts
Natural sense of curiosity and eagerness to solve problems and build efficiencies

140

Business Process Analyst Resume Examples & Samples

Develop, manage, and maintain planning applications on IBM COGNOS platforms
Participate in determining objectives of assignment and develop solutions to a variety of complex problems
Coordinate with business management partners and represent the organization as a prime contact on contracts or projects
Represent the department when gathering and defining requirements and business cases
Support indirect rate development
Assistant in the development of training sessions for system users; provide user training
Bachelor’s degree with 6 years of related experience – OR – a Master’s degree with 4 years of related experience
Knowledge of, and experience with, defense contractor business practices, policies, and procedures
Experience developing Applications in IBM COGNOS Planning and/or IBM TM1
Experience gathering requirements in support of programming and reporting needs
Demonstrated success in documenting critical process to ensure consistency of application across multiple users
Experience supporting indirect budgeting, rate development, FPRP submissions, and/or Incurred Cost Analysis
Experience using a computer based forecasting or reporting system (COGNOS, Hyperion, FPRS/Precision, Microsoft Dynamics, Tableau)
Experience with Adobe Captivate or similar
Experience creating and leading training sessions
Exposure to software programming or database management

141

Business Process Analyst Resume Examples & Samples

Responsible for supporting current needs through data collection and analysis, report creation and application development from beginning to end
Earns customers’ confidence by being responsive to their needs and providing high quality products
Operates as point of contact and accountable for the projects they are assigned
Identifies, analyzes, and interprets trends or patterns in complex data sets
Works to build relationships that foster teamwork
Utilizes defined methodologies to develop, organize, execute, and track a realistic plan. Anticipates problems and creates effective solutions
Effective communication about project expectations and timelines to stakeholders in a timely manner
Demonstrates individual initiative, investing the time necessary to accomplish required work quality, goals, and schedules
Understands the purpose of the reports or applications for the functional areas and how those processes and applications could impact other areas, functions or departments
Experience writing advanced SQL queries
Working knowledge of Visual Basic or C# application development
Preferable experience in web based application development and Java
Familiarity with Dev Express would be desired
A Bachelors degree in Computer Science, Engineering, Mathematics or related field
Proficient with MS Office
Preferred experience with Java, Visual Basic, Dev Express, or C#

142

Business Process Analyst Resume Examples & Samples

Supply / demand management experience and SAP operation knowledge is a MUST
Independent and strong analytic skills is required to be able to identify and justify improvement/standardization opportunities
Fluent oral and written English, mandarin is MUST
Japanese, Cantonese and Korea language skill is an added advantage
Well-developed written and verbal communication skills. Able to listen and articulate clearly
Strong Microsoft Office (Excel, PowerPoint, Outlook) is needed for daily operation
Prior experience in Intel supply chain area is preferred

143

Business Process Analyst IV Resume Examples & Samples

Bachelor Degree in Engineering, Business, or Statistics and 15 years relevant experience or Masters Degree in Engineering, Business or Statistics and 10 years relevant experience
6 to 8 years experience in metrics research and analysis,
Previous data analysis, metrics development, reporting and analysis experience; CMMI

144

Business Process Analyst Resume Examples & Samples

Must be able to analyze tables in multiple platforms to establish knowledge of data for accurate retrieval and use in report writing
Proficient utilization of SQL, Microsoft Access, Cognos and Tableau to provide technical reports for the IS organization
Must be able to analyze raw data and report in a meaningful way based upon intended audience
Translate reporting requests into accurate reporting requirements
Collaborate with report requesters to ensure proper testing and validation of report meets intended need
Provide support to end users on standardized and ad hoc reports
Build and maintain positive relationships with end-users, peers and leadership
Bachelor’s degree or 3 years of report writing experience can be substituted for education
3-6 years of IT experience in a corporate environment
Minimum 2 year of experience data analytics and data extraction
3-6 years in technical report writing to include pivot tables, graphs, and trend analysis
3-6 years of experience in relational tables, SQL, Access, Cognos, Tableau and other data structures
3-6 years of experience with Microsoft Office suite of products including MS Word, Excel and Visio
Self-motivated, pro-active team player with a positive attitude

145

Business Process Analyst Resume Examples & Samples

Manage and support business critical SOX process related to identity and access management
Systems support that may include duties such as root cause analysis, maintain current processes and/or systems,
Attention to detail and ability to work with data and perform analysis find anomalies and ensure corrections are made
Service experience 5+ years in financial services environment
Related Experience 3+ years BSA experience desired but not required
Quantitative & Analytical Skills
Experience with writing SQL queries is a plus but not required
Application and process management/ownership experience
Demonstrated experience supporting business process improvement projects
Proven ability to lead a diverse group towards resolution when faced with ambiguous situationsSearch Jobs US

146

Business Process Analyst Resume Examples & Samples

Requires a bachelor's degree
3+ years of experience in residential mortgage
3+ years experience in business process analysis or equivalent role required
Experience in improving operational processes is highly desired
Background knowledge in Mortgage Servicing and/or Escrow is desired
Proficient PC skills including Excel, Word, Outlook, PowerPoint, and report writers
5+ years financial services experience strongly preferred
3+ years project / product management experience preferred
Well organized and strong attention to detail
Ability to juggle multiple priorities and deadlines
Successful self starter and ability to work autonomously
Experience with leading and monitoring change control efforts

147

Business Process Analyst Resume Examples & Samples

Determines how new information technologies can support reengineering business processes
May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process driven systems requirements
Comprehensive knowledge of Change Management, Project Management and Process Improvement principles
Proficiency with statistical software packages (e.g., Minitab, SPSS) and Microsoft Office applications including Access

148

Business Process Analyst Resume Examples & Samples

Has ownership of processes, reports and procedures. Considered analytical or procedural expert for the assigned duties/tasks
Expected to assist others in analysis or project efforts as needed
FINRA Series 7 or 99 preferred

149

Mid-level Business Process Analyst Resume Examples & Samples

Work with client team and assist them in their business optimization and reengineering process
Participate in meetings and develop key processes to meet the organization’s transformation and performance requirements
Participate in business process analysis and re-engineering activities on the Project
Model and document To-Be business processes
Present findings and recommendations to client organization
Contribute to identifying impacts stemming from the implementation of target processes
5+ years of experience as a Business Transformation/Re-Engineering analyst
Experience in modeling techniques and tools (BPMN, Visio, Pega, etc)
Must be flexible to put in the hours needed to meet tight deadlines
Flexibility to work around client's schedule
Experience performing Business Transformation/Reengineering for a government agency
Experience performing BPR for CGI Momentum ERP components or equivalent ERP software

150

Business Process Analyst Resume Examples & Samples

To stay abreast of industry and federal regulations as cited above, and provide guidance and expertise to the global organization in the areas of regulatory compliance and quality
Participate in the independent regulatory, audit, and quality assurance function for global organization
Assist in building the customer audit program
Field customer requests and assist in scheduling audits, while coordinating and driving customer deliveries with other Risk Management & Regulatory Management personnel
Host customer audits on-site and via web sessions. Participate in customer audits as a presenter and subject matter expert in the areas of Service Delivery, validation, and product functionality and testing
Provide responses to customer audit reports and customer questionnaires
Create and manage CAPA requests until closed
Provide feedback from the customer audit program to other areas of Risk Management & Regulatory Compliance and the business unit for further improvements
BS/BA Degree in scientific discipline or 5+ years experience as a QA professional in a regulated pharmaceutical environment, or with a Contract Research Organization (CRO), Healthcare related degree (RN, LPN, Registered Pharmacist), with formal training or experience in regulatory affairs, and quality systems. RAPS certification a plus
Experience in conducting vendor audits of computer systems and/or software suppliers
Must have a working knowledge of relevant industry and government regulations, including: 21 CFR 11, ICH GCP, and Guidance for Industry-Computerized Systems Used in Clinical Trials
Must have experience in the development, and maintenance of quality management system
Must possess effective communication skills, and proven abilities in interfacing with customers
Ability to managing multiple projects/priorities
Must be methodical, well organized and detail oriented. Individual must be readily adaptable to a fast-paced, multidisciplinary team-based environment

151

Business Process Analyst Resume Examples & Samples

Software Development Life Cycle (SDLC).Example methodologies include:Waterfall, Rapid application development, Agile Dynamic systems development method (DSDM), Disciplined agile delivery (DAD)
Develops project management skills for the SDLC through initiation, planning, executing, controlling, and completing of the work effort by using a traditional approach and/or Critical chain project management and/or MITP (managing the implementation of the total project). Project Scheduling models such as PERT, Program Evaluation and Review Technique, and CPM, Critical Path Management
A traditional database design methodology that determines the data to be stored in the database, the relationships between the data elements, and superimposing a logical structure upon the data on the basis of these relationships for Relational Model Databases. Utilizing a CODASYL schema, sub-schema and physical layer normalized to a 4NF, Fourth Normal Form. Data extraction and query methods would center around SQL
A solid knowledge and usability of Microsoft Office, including Word, Excel, Access, Project, PowerPoint and Outlook to support the above responsibilities

152

Business Process Analyst Resume Examples & Samples

Creates BRDs to document intake requirements
Solves moderately complex problems and / or conducts moderately complex analyses
Works with minimal guidance; seeks guidance on only the more complex tasks
Provides explanations and information to others on difficult issues, acts as a resource for others with less experience
2+ years of experience with business / finance analysis
2+ years of experience writing business and / or system requirements
1+ year of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
1+ year of MS Project, SharePoint and Visio

153

Business Process Analyst Resume Examples & Samples

Engage in discovery and research of client needs and requirements
Participate in project planning and status meetings, identify risks and mitigations and provide internal status updates according to plan
Generate business and functional requirements documentation (UML artifacts, use cases, report mock-ups, etc.), with minimal direction, through facilitated work sessions with stakeholders
Develop business process models (e.g. current state vs. future state) and perform business process analysis and redesign using Microsoft Visio and/or PowerPoint
Develop and enhance end user documentation for applications, including report mock-ups, clickable demos, reference manuals, training materials, communication presentations, and support manuals
Create usable and intuitive concepts for complex, highly functional problems
Escalate issues whenever required
Bachelor's/master's degree in Engineering, Computer Science, MIS or related disciplines
Up to 3 years of relevant consulting industry experience working on technology delivery engagements
Experience with project management principals in the context of solving business problems
Familiarity with formal software development lifecycle (SDLC) methodology
Familiarity with programing, database management, or ETL interfacing is preferred.Additional skills
Ability to understand fundamental client business concerns to translate into technical inputs
Ability to effectively conduct requirements sessions with clients and project teams
Strong relationship building and maintaining skills, particularly across functional areas
Strong verbal and written communication, organization, analytic, planning and leadership skills

154

PLM Business Process Analyst Resume Examples & Samples

Work directly with end users and management to understand and document business requirements
Develop functional specifications
Write test scripts, configure, test, and support business testing of IT enhancements and breakfixes
Provide general IT Engineering/PLM-related support to the functional business areas
Manage technical projects and/or work under the direction of a project lead
Provide quality assurance via documentation
LI-HR1
This position requires a Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related discipline with a minimum of 5 years of related experience
Preferred knowledge of A&D (Aerospace & Defense) industry engineering and PLM processes and workflow in addition to tools (including Teamcenter Unified Architecture, NX, and Teamcenter Reporting & Analytics/eQube-BI, and other mechanical/electrical CAE tools)
Requires ability to articulate solution concepts with business counterparts and management
Requires a strong desire to improve operational/business efficiency and the end user experience, and a focus on customer service
Experience with Teamcenter configuration including BMIDE, workflow, access control, change management, BOM management, preferences, style sheets, etc. preferred
Experience with NX configuration preferred
Experience with Teamcenter Reporting & Analytics/eQube-BI configuration including cube design and definition configuration preferred

155

Business Process Analyst Resume Examples & Samples

Partner with teams throughout UHC and Optum to do a thorough analysis of current state processes to identify root causation of provider fraud / abuse enablement
Partner closely with other roles on the Fraud Prevention Team (Business Process Consultant, Sr. Business Process Analyst, and Data Analyst) on fraud / abuse schemes
Make recommendations to address the gaps and enhancement opportunities that will disable provider fraud / abuse and work with business partners to gain agreement to execute these recommendations and measure results
Analyze current state processes at Optum for effectiveness and quality to support appropriate UHC oversight of Optum as a fraud / abuse program vendor
2 years of professional experience working in or on major core business processes: claims, appeals, process auditing, clinical review, process quality management, process results management, etc
1 year of professional experience with a proven track record of process improvement results
1 year of professional experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects and deadlines
Previous UnitedHealth Group or subsidiary work experience
Proven ability to quickly build strong and effective working relationships with internal team members, business partners at UHC & Optum
Experience with vendor oversight and/or internal audit
Ability/Willingness to influence / partner with business partners to lead others to challenge the status quo and apply new thinking to legacy issues and influence change
Naturally inquisitive - effective at asking questions and listening to identify current state process and get to the root cause of issues
Desire to work as part of a team of fraud prevention professionals in a culture of collaboration, a team first attitude, adding value without boundaries, working hard & having fun, values driven behavior model
2+ years of experience with core UHC claims processing systems / platforms: UNET COSMOS, NICE, etc
Experience with or knowledge of Fraud / Abuse / Waste / Error program
Experience with or knowledge of healthcare provider business model / mindset

156

Business Process Analyst Resume Examples & Samples

Under general direction, this position will function as a liaison with IT technical staff to ensure that information technology data, designs, reports, systems, and processes meet the needs of the contracts & purchasing department system users
Represents business unit with project management, customers and end users
Develops hard copy and electronic reports as required; utilizes analysis models, prototypes and scenarios. May also be required to design reports within SAP Business Objects
Authors functional design documents and collaborates with ITS on technical design documents
Provides troubleshooting support for end users and resolves issues with SAP Production Planning (PP), Material Master (MM) and Sales and Distribution (SD) modules
Provides unit testing support for system upgrades in SAP PP, MM and SD modules
Maintains the data for PO and PR approval workflows within SAP
Develops and delivers training curriculum
Must have applied use of LEAN/Continuous Improvement concepts and strong understanding of SAP ECC – PP, MM and SD modules
Must have SAP implementation experience
Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) expertise with MS Office tools to include Excel, Word, Visio and PowerPoint; (6) the ability to coordinate tasks and priorities across multiple projects and (7) advanced communication, problem-solving and decision making skills

157

Business Process Analyst Resume Examples & Samples

Work closely with Guideline Manager and Analysts to assist with pipeline assignment and coordination
Facilitation of internal Change Requests, including procedure and report coordination
Manage maintenance and updates of reports and matrices
Review, oversight and follow-up on daily and weekly reporting, including production and controls
Preferred 1 to 3 years experience in Mortgage Banking
Must demonstrate excellent written and verbal communications as well as exhibit a high level of integrity and professionalism
Intermediate Microsoft Excel experience
Aptitude with prioritizing, managing deadlines, and juggling multiple projects
Ability to work independently and with minimal supervision
Ability to communicate and engage with peers and management

158

Business Process Analyst Resume Examples & Samples

Articulates requirements, makes recommendations for process and business flows, develops consensus on
Bachelors and at least 3 years of experience are required, additional years of experience may be accepted in lieu of a
Must have at least 2 years’ experience in leading requirements capture, management and analysis activities along all

159

Business Process Analyst Resume Examples & Samples

Build and evaluate business advancement processes
Estimate efficeincies and quantify opportunity costs for management
Carry out Analysis of present processes and identify opportunities to enhance processes
Liaise with management to coordinate process improvement project activities
Communicate with workers at all levels to evaluate process performance

160

Business Process Analyst Resume Examples & Samples

Work with all levels of the organization to assess the current organizational structure and tasking to develop improvements for initiative objectives
Lead and facilitate process improvement, as required by the PIP, to conduct RACI analysis, process mapping, critical path analysis, and process improvement
Develop process documentation, custom reports, Key Performance Indicators (KPIs), metrics, and data extracts from program management tools
Excellent written and verbal communication skills including the ability to interface with clients, corporate staff, and other contacts
Ability to formally present complex rationales, strategies, or processes in a simple and succinct manner at all levels of the organization
Experience working cooperatively in teams
Skills in change management, scheduling, organizing, and communicating time-sensitive tasks
Proficiency required with Microsoft Excel, Word, Power Point, Visio, and Project
Experience in design and developing SharePoint sites

161

Global Quality Business Process Analyst Resume Examples & Samples

Related field of study
3 plus years of Business Process design and documentation experience
In depth knowledge of processes within one or more of the following: Quality, Supply Chain, Manufacturing (BE and FE), Customer facing processes
Strong interpersonal and facilitation skills with the ability to work effectively with a variety of people
The ability to observe and document processes and help align them to systems
Be self-directed and able to multitask and prioritize projects
Excellent organizational skills with a strong attention to detail
The ability to manage workloads successfully and provide outstanding customer service
Strong PC skills and a working knowledge of Microsoft Office applications
Knowledge of HTML, XML, and shared authoring preferred

162

Business Process Analyst Resume Examples & Samples

Oversight, coordination and management of employee production reporting, including on-going maintenance and updating, in partnership with the reporting and management teams
Governance of Change Management internal processes and pipeline controls, including defining reporting needs, daily/weekly/monthly review of processes and reporting of findings, root cause analysis of identified issues
Back-up to Change Management Governance Analyst, which includes business partner hierarchy and business process management and oversight
3 to 5 years’ experience in a mortgage servicing capacity
Intermediate to Advanced Microsoft Excel experience
Proven track record of successful relationship building and partnering
Ability to act independently and make decisions with minimal supervision
Ability to communicate with many levels of management and Chase counsel

163

Business Process Analyst Resume Examples & Samples

Create Business Rules Documents for document letter composition and processing needs as described by the business
Reconcile business composition needs with system functionality and determine appropriate solutions for composition and fulfillment
Interview and guide business partners through composition processes and documentation needs
Communicate with business and technical resources both verbally and via artifacts
Must understand basic file processing concepts such as data files, file transfers, file mapping and business rules for logical conditions
Follow team procedures for project tracking and documentation standards
Adapt to rapidly changing demands, priorities and tools
Must have ability to self-manage 20-30 basic projects simultaneously
Ability to analyzes and investigate issues
Provide explanations and interpretations within area of expertise
Control and improve end-to-end business processes
Lead process design and project implementation teams in gathering letter / communication requirements
Assesses and interprets customer needs and requirements. Creates BRDs to document intake requirements. Solves moderately complex problems and/or conducts moderately complex analyses
Works with minimal guidance; seeks guidance on only the more complex tasks. Translates concepts into practice. Provides explanations and information to others on difficult issues. Acts as a resource for others with less experience
Analyzes and investigates. Provides explanations and interpretations within area of expertise
2+ years of experience with business/finance analysis
2+ years of experience writing business and/or system requirements

164

Business Process Analyst Resume Examples & Samples

5 Experience in business process documentation and optimization
5 years of knowledge management theories and concepts
5 yearsExperience in using workflow tools and techniques
7 Experience in business process documentation and optimization
7 years of knowledge management theories and concepts
7 yearsExperience in using workflow tools and techniques

165

Business Process Analyst Resume Examples & Samples

Provide analysis and develops business process diagrams and models to support process design or redesign initiatives
Bring expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures
Conduct interviews and facilitates meetings with business owners to derive and validate business process models and gaps
Using Business Process Modeling Notation, document current and future state business processes at a suitably detailed level to derive required insight
Analyze and document dependences between new and existing processes
Serve as the ‘trusted advisor’ on proven best practices for process management
Identify key business readiness considerations, activities and deliverables in order to adopt changes resulting from business process or systems improvements
Monitor business readiness and adoption through process performance audits and reports
Partner with other teams within Red Hat to collaborate on issues and address improvement opportunities
Experience with business process design, change, and implementation
Business acumen; familiar with high-technology B2B sales processes
Curious and passionate about discovering how processes work
Good problem solving and conflict resolution skills
Ability to quickly learn and apply skills for Business Process Diagram development and BPMN (modeling notation)
Experience working with Finance, Legal, Marketing, Operations, and Sales functions
Bachelor's degree; master's degree in business administration is preferred
Good communication skills, both written and verbal, good presentation skills
Comfortable working in a global and multi-cultural work environment
Ability to conduct calls between the hours of 8 PM to 11PM EST as needed

166

Asia Business Process Analyst Resume Examples & Samples

Experience within a GE Shared Service centre (2+ years) is highly desirable
Bachelors degree in accounting, finance or other business related fields and 5+ years accounting or finance experience in multinational business / similar Industrial sector is highly valued
Good communication and influencing skills: experience working across remote locations and able to deliver messages effectively both verbally and in writing,
Clear thinking/problem solving: track record of successful process improvement, working with broad functional teams,
Demonstrated experience of ‘Lean’ projects or application of 6Sigma methodologies with quantifiable productivity and quality improvements
Sense of urgency and ability to handle multiple tasks simultaneously to deliver results in an uncertain world
Confidence/assertiveness: influencing skills across business functions to inspire change
Adaptable/flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations while still moving with speed
Sound understanding of global process and transactional flows

167

Business Process Analyst Resume Examples & Samples

Accountable for meeting or exceeding membership growth and retention goals through new sales and renewals generated by Community outreach and community activities
Manages the development of leads and sales process for new business and renewals obtained by community outreach activities
Responsible for organizing sales / product presentations, sales proposals, providers’ presentations and product seminars to generate sales
Develops / updates performance standards; reviews performance, identifies problems and takes corrective / proactive action with Sales team
Strategize with staff / sales team to increase sales, retention, service and productivity
Works closely with Sales team to develop sites and daily activities within the community to achieve sales goals
Responsible for establishing and maintaining relationships with key community organizations and leaders
Analyzes trends and competitor activities and makes recommendations on sales strategy
Management duties: Determines staff level, interviews / hires new employees, ensures appropriate training, conducts performance reviews, counsels employees and takes appropriate disciplinary action)
Develops and administers objectives, operating policies and procedures, budget and strategic action plans for achieving goals
Provides leadership and motivation by establishing clear expectations. Communicates specific performance feedback, and by giving timely and thorough performance reviews
1+ years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio

168

Business Process Analyst Resume Examples & Samples

Serves as key project team member of large to small process improvement initiatives
Documents business processes (process mapping & modeling) for current- “as-is” & future- “to-be” states
Analyzes business processes to identify revenue growth, areas for simplification, & opportunities to speed value flow
Enables improvements by identifying business opportunities, collaboratively enabling innovative solutions, & effectively communicating value to key business stakeholders
Successfully manages projects according to the plan-of-record (e.g., expected outcomes, timelines, deliverables, budget)
Delivers collaborative facilitation, negotiation, critical analysis, communication, & effective presentation skills
Manages stakeholder resistance to implementation of future-state recommendations
Defines, manages, & delivers project requirements by identifying key stakeholders, project deliverables, & forming an effective team that drives toward completion of assigned tasks according to the project schedule
Monitors & reports on project progress by assigning ownership, tracking activities, & proactively uncovering & eliminating barriers to success
Uses statistical analysis, process measurement & industry benchmarking methods & tools to develop supporting information to improve adoption of recommendations
Develops & acts upon a plan to optimize stakeholder engagement

169

Business Process Analyst Resume Examples & Samples

Successful candidate must have 3+ years experience working in a corporate environment
Must be able to work in and with other teams and as an individual contributor. Strong oral and written communication skills Strong analytic and problem-solving skills
Experience working in a customer oriented environment
Experienced Excel and Powerpoint for data analysis, graphing and chart creation
Must have strong organizational skills and the ability to multi-task
Experience leading and reporting on projects/project status UNIX command line experience
Familiar with Data Life Cycle Management concepts. Presentation skills, including the use of meaningful charts, graphs, or other data visualizations to convey information and results clearly and concisely Experience dealing across functional groups is a must
Develop procedures and document processes.Search Jobs US

170

Business Process Analyst Resume Examples & Samples

4-Yr Bachelor's degree (Strongly Preferred)
Must have excellent verbal and written skills being able to communicate effectively on both a technical and business level
Excellent work ethic
Demonstrated focus on process in a quality control enviroment
Able to work in a Team environment as well as Individually
Speak/read/write Spanish
Credit card industry experience Strongly Preferred
Knowledge within the digital media space/new technologies Strongly Preferred

171

Business Process Analyst Resume Examples & Samples

Partner with IBOSC Leadership to create an approach, tools and governance process that will verify Program personnel adherence to CMS, NGC, BOSC and IBOSC policies and procedures
Document and maintain IBOSC Standard Operating Procedures
Coach Program personnel as required toward improved and disciplined compliance with policies and procedures
Maintain a commitment to on-scope, on-time, on budget delivery of quality IBOSC operations to drive unparalleled customer satisfaction
Act as a change agent using a collaborative problem solving approach coupled with a sense of urgency and ownership throughout the Program lifecycle
Understanding and fulfilling requirements of the IBOSC Statement of Work (SOW)
BS/BA degree and six (6) years of Help Desk/Customer Service/Information Center experience; Master’s degree and four (4) years of Help Desk/Customer Service/Information Center experience; ten (10) years of Help Desk/Customer Service/Information Center experience will satisfy education and experience requirements
Three plus (3+) years of Customer Service/Help Desk and/or Information Center experience including presenting project status, risk and issues to senior leadership
Three plus (3+) years of leadership experience
Intimate knowledge and experience with procedures development and adherence
Demonstrated proficiency in oral and written communication for presentations at all levels
Strong leadership and communication skills with the ability to work effectively with critical partners, both internal and external
A proven ability to work well under pressure in a dynamic, fast-paced environment, balancing multiple tasks, changing requirements, priorities and short deadlines
Must be either a US Citizen or Permanent Resident (Green Card holder)
Experience with CMS a plus
Experience in the audit of personnel adherence to procedures
Experience in the development of Governance related processes and tools
Experience with Remedy Inquiry and Knowledge Management functionality
ITIL Foundations certification
Experience with CMS quality measures
Project Management Professional (PMP) certification

172

Lean Six Sigma Black Belt Business Process Analyst Resume Examples & Samples

8+ years of experience with managing and delivering process improvement projects
Black Belt Certification
Experience with coaching and mentoring

173

EMS Senior Business Process Analyst Resume Examples & Samples

Administer issues (corrective and preventive actions / CAPA) to assign to appropriate business owners and verify the effectiveness of the resolution to support Enterprise Management System / ISO
Assist in developing and executing Compass Issues Management System strategy to continually improve the performance of Enterprise Management System
Support identification and evaluation of the organization's risk areas to identify process improvement opportunities with specific emphasis on the trending and analysis of the EMS issues and CAPA data
Develop, maintain, and enhance reporting and training materials for the Compass Issues Management Process
Lead or support EMS initiatives or process improvement projects as assigned
Respond to all CAPA related emails that come into the Optum Quality mailbox
Provide trainings on Compass Issue Management System tool to employees for onboarding as needed
Back up member complaint administration role as needed
Bachelor's Degree with 3+ year work experiences
Must have excellent computer skills, demonstrating fluency with Microsoft Office tools, PowerPoint, Word, and Access
Advanced Skills in Excel
Strong team building and communication skills
2+ year reporting and analytics experiences
Desire and / or experience leading or supporting small scale Six Sigma or Lean projects
2+ year project management experiences
2+ year working with formal quality management system (e.g. ISO 9001) environment

174

Business Process Analyst Resume Examples & Samples

Work with Business Analyst to define business requirements and technical specifications for reporting deliverables
Designs, develops, tests, and documents reports using various tools (e.g. MS SQL, Excel)
Perform ad-hoc analyses to investigate data issues or address data inquires
Develop technical specifications and design documents
Deploy reports to production environment
3+ years of experience performing significant data analysis and report development
3+ years’ of solid work experience running and creating SQL queries
Intermediate experience in Excel
Solid knowledge of Software Development Life Cycle experience
SSRS (Microsoft SQL Server Reporting Services)
Solid experience using Tableau, Platfora, and / or SAS
Prior experience working with Healthcare Operational Reporting

175

Business Process Analyst Resume Examples & Samples

Supporting a Manager in owning a process through strong collaboration with internal business partners and contracted third-party partners to drive seamless daily operations
Providing organization, structure and project management focus on work that needs to get done
Reviewing results and generating relevant insights
Providing valuable and strategic insights on call monitoring sessions
Supporting the Manager and Director in the development of strategy plans
Evaluating the business process outsourcing landscape and third party partner opportunities
Managing the team budget, program invoicing, and reporting
Self-starter with a “can do” attitude and the ability to drive results in a team environment
Strong analytical skills with the ability to identify root causes and propose continuous improvement solutions and manage/interpret data
Excellent relationship management skills, able to work effectively with other teams and leaders across the organization
Knowledge of Financial Services industry and profitability drivers, American Express customer service philosophy and ethos and telemarketing or call center operations
Ability to develop impactful presentations to a wide variety of audiences
Solid skills required in Excel and PowerPoint
Polished written and verbal communication skills
Excellent organization and project management skills with capacity to manage multiple priorities and tasks simultaneously and ability to operate independently

176

Business Process Analyst Resume Examples & Samples

Assist in the development of talent across the Industrialization teams by providing mentoring to individuals and teams, as well as supporting the implementation of High Performance Teaming methodologies as appropriate
Work with APOS team to maintain and communicate an evolving process technology roadmap
Work with Manufacturing Strategy team to define and implement plans for introduction of new products into the various manufacturing facilities
Bachelor's degree in Mechanical, Industrial, Electrical Engineering or related technical field with knowledge in new product development, design for manufacturability/assembly and manufacturing processes
Minimum of 12 years of work experience, including experience working both in Operations/Manufacturing as well as within a Product Business Unit
Demonstrated success at launching a new process and utilization of analytical and process improvement tools and methods; e.g. DFSS, ICR, Lean, Six Sigma and other marketing, engineering, quality and manufacturing analysis tools
Planned and executed large Kaizen events with verifiable results
Proven expertise in project management
Demonstrated leadership and change management experience in a globally focused environment
Exceptional communication skills and the ability to present and clearly convey status updates to leadership
Ability to work exceptionally well in a team environment and interface with other functional groups such as Engineering, Manufacturing, Quality, Marketing, Purchasing and outside suppliers
Certified Lean Six Sigma Black Belt or equivalent
Master of Science in Engineering Management or Masters of Business Administration
Certified as a Project Management Professional (PMP)

177

Business & Process Analyst / SME Resume Examples & Samples

Gather and document business requirements
Produce, publish and distribute scheduled and ad - hoc client and operational reports relating to the development and performance of products, processes and technologies
Provide business subject matter expertise on the use, functions and processes of critical systems and applications
Provide operational process insight to technical development team for the purpose of business system requirements
Identify and assemble business leads and subject matter experts to participate in user acceptance testing and training
Develop and communicate the UAT plan to relevant parties. The UAT plan includes, but is not limited to objectives, process, scope, and timeframe
Provide ad hoc consulting which may include analysis, reporting and recommendations for development of Quality Improvement Plans, as needed
Provide operational process insight to the application and system development teams for the purpose of business system requirements
2+ years of project management / quality management/process improvement experience
2+ years of experience with process improvement, workflow, benchmarking and / or evaluation of business processes
Intermediate level of proficiency in Microsoft Excel, Word, Outlook and Power Point
Experience with Payment Integrity pre pay policies and procedures
Experience with Payment Integrity systems and applications
Understanding of clinical and non - clinical operations Strong interpersonal skills, including positive assertiveness, professional communication, relationship building, and effective written and verbal communication
Excellent time management and priority setting skills
Ability to produce quality work in a fast - paced, rapidly changing environment despite interruptions and frequent alteration in priorities for the day / week / month
Self-starter; strong track record of proactively moving organizations forward by having the foresight to 'see what is around the corner'
Excellent communication, time / project management, problem solving, organizational, and analytical skills required

178

Business Process Analyst Resume Examples & Samples

Support short and long term operational / strategic business activities through analysis and project execution
Conduct complex business analysis
Manage multiple competing priorities while delivering on time and on budget
Bachelor’s degree required, or 3+ years’ experience
2+ years of experience performing research and developing projects with responsibility for collecting and interpreting research and analyses of markets, trends and operational business planning
Experience in gathering requirements from the client / business and documenting outcomes
Intermediate level of proficiency with Excel, Word and Powerpoint
1+ years Asset Word, Excel, PowerPoint, SharePoint, and Visio
Proficient experience in verbal and written communication

179

Business Process Analyst Resume Examples & Samples

Assists in facilitating process management teams
Assists in facilitating appropriate use of process methods and tools within a structured or defined environment, such as team meetings
Assists in collecting, analyzing and documenting requirements from process owners
Participates in documenting business processes and data models
Understanding of current strategic initiatives
Contributes to the completion of milestones associated with specific projects and implementation activities
Understands the customer's processes
Identifies customer requirements for user acceptance testing to verify system functionality, quality, and accuracy
Demonstrates knowledge of general database concepts
Participates in peer-group reviews of designs and creates and maintains documentation
Uses established document control procedures and guidelines to complete assignments
Supports efforts to eliminate and/or consolidate process documentation
Assists in applying process standards, guidelines, methods and tools
Works under general supervision/direction
Effective written and communication skills to understand different communication materials (e.g., proposals, papers, user guides, reports, articles, promotional materials, brochures, web sites, presentations, speeches); assist in preparation of departmental correspondence and documents
Experience collecting, organizing, synthesizing, and analyzing data; summarizing findings to develop conclusions and recommendations from appropriate data sources at the work group level
Experience creating project schedules to identify time frames for key project milestones
Must be able to determine processes used to accomplish goals, properly document processes, support personnel and activities i.e. understand how to separate and combine tasks into efficient work flow, identify opportunities for synergy and integration, and simplify complex processes
Three or more years’ experience tracking a project and reporting status
Three or more years’ experience developing and maintaining integrated, resource-loaded project schedules including use of project management tools and software (MS Project)
Three or more years’ experience using Microsoft Office Products (Word, Project, PowerPoint, Excel)
Thorough understanding of producibility and process improvement methodologies
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
Level 2 - Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience

180

Business Process Analyst Resume Examples & Samples

Create, control and improve business processes
Create quality reporting, analysis and monitoring for developing plans and programs to support continuous improvement using applicable tools
Become part of the Office of Strategy Management! This is a highly visible role that requires strong administrative skills as well as comfort in interacting with all levels of the organization
The role will oversee and coordinate matrixed meetings and assist in setting agenda, meeting artifacts, and minutes
Specific technical skills include: Strategy intranet design and updates (content refreshes, content discovery, etc.)
Strategy social media admin, SharePoint Admin as well as coordinating the dashboards and scorecards
Interpersonal skills include: desire to facilitate groups and meetings, high level of collaboration, and ideation
Intermediate or advanced level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)

181

Business Process Analyst Resume Examples & Samples

Developing MS Access databases using Excel outputs
Analytical process
Basic understanding of military logistics and property control,
Effective written and oral communications

182

Business Process Analyst Resume Examples & Samples

Proven Business Analysis experience
Experience in business transformation and business process
Good understanding of IT and ideally worked within an IT development team
Experience of large change programmes including planning and managing the implementation of Business Change and Business Readiness
Experience of end to end solution development in an commercial environment
Waterfall and agile methodologies, ideally Scum
Excellent inter-personal, communications and conflict management skills
Excellent analytical skills (listening, questioning, challenging, modelling etc.)
Experience of scoping analysis activities with a proven track record of deadlines within budget
Able to provide consultancy in business analysis
Able to brief up to Executive level with ease
Able to chair and manage workshops and meetings
Able to work on own and deliver to challenging timescales and plans
Excellent presentation and communication skills; you should be comfortable leading, facilitating and presenting at all levels and with our external customers and suppliers
An understanding/use of Business Architecture is preferable

183

Business Process Analyst Resume Examples & Samples

Lead Data Governance initiatives that drive improvement in business process that will lead to higher quality data and enhance organizational process maturity
Ensure data collection is consistent, standard, and robust worldwide through leadership of cross-workgroup Data Governance enhancement initiatives
Create and drive a Change Management process for Defect Code System maintenance
Partner with Global Service Readiness to develop Online Customer Contact and Self-Service Data Strategies
Exploration of new data sources for Global Quality Database (Omneo) that will drive comprehensive insights
Create and maintain work management tracking tools for core Field Quality Operations team
Support QAE and Business Unit project plan objectives
Lead and support general improvement activities for Field Quality Operations core processes
Support the development, usage, and enhancements to the Global Quality Database (Omneo)
Present project reviews, in the form of written reports and oral presentations, to all levels of technical management
Program/Project management skills in a cross functional environment
Strong customer orientation and influence skills
Working knowledge Quality systems and Quality data
Able to independently manage complex tasks and assignments and lead them to completion
Strong Project Plan tools usage
Experience with ISO 9001 Quality Management Systems a plus
Working knowledge of 8D Problem Solving, Six Sigma and Lean Principles a plus
Understanding of JIRA and SAP Business Systems a plus
5+ years work experience in technical project leadership
4 year degree (BA or BS) or equivalent

184

Business Process Analyst Resume Examples & Samples

Lean Six Sigma Certification (at least Green Belt is required)
Thorough understanding of local legal compliance issues
Expert problem-solving and analytical skills
Good project management skills
Good mentoring and coaching skills

185

Business Process Analyst Resume Examples & Samples

Requirements gathering and business process mapping for web request tool in order to transform CPG's online process into a self-service portal for our customers to order services and track the status of their requests
Focus on delivering an outstanding customer experience and enhancing operational processes where necessary
Partner with web developers to develop, test and deliver a quality user experience
Partner with Subject Matter Experts (SME's) in translating business requirements in order for technology partners to execute and implement solution
4+ years in process improvement and analysis with web technology
Ability to work independently as an individual contributor and self-starter
Experience drafting process documentation, including: process flows, process narratives, SOPs, and business requirements
Experience understanding the system development life cycle
Ability to prioritize actions effectively and produce quality deliverables within tight deadlines
Experience with real estate service delivery and/or previous contact center experience preferred
Experience designing custom web applications that integrate with 3rd party applications using APIs

186

Business Process Analyst Resume Examples & Samples

The suitable candidate will have experience of process mapping and business process reengineering
The candidate will be required to facilitate process workshops, after which they will document any information elicited using process maps and business requirements documents
They may also be involved in documenting procedures and presenting new process designs to stakeholders for discussion
The candidate will have a strong analytical background, be a problem solver and have excellent diagramming and communication skills
A proven ability to run workshops and meetings is also required
Experience of working with Lean methodologies and multiple technology solutions
Advanced experience of process modelling
BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc) would be advantageous

187

Business Process Analyst Resume Examples & Samples

Demonstrates opportunities for best-in-class process management to the process owner
Models, simulates and enhances business process diagrams (for example, using a graphic oriented, business process analysis/modeling tool)
Communicates and translates requirements effectively between business process areas and supporting departments (such as the IT organization)
Determines and documents the impact of change and suggests policy, goal and rule changes – development of current and to-be process models
Performs continuous reviews to align processes (for example, models, goals, expectations) with changing business conditions
Maintains and shares process knowledge by embracing methods, techniques, notations, standards and best practices derived from the business process architecture team
Shows process stakeholders how to identify and solve process challenges through simulation of different scenarios, analysis of performance metrics and advanced optimization techniques
Ensures proper coordination between the IT organization and process owners by defining conceptual and contextual levels of detail in the business process models
Five years of process improvement experience; especially experience that
Knowledgeable in designing and constructing business processes, sub-processes and their links to automated tasks in IT
Hands-on experience with process modeling, analysis and simulation tools
Knowledge of relevant business process standards (for example, business process modeling notation)
Ability to analyze project needs and determine resources needed to meet objectives and solve problems that involve remote and elusive symptoms, often spanning multiple environments in a business area
Strong meeting-facilitation skills
Strong project and time-management skills
Familiarity with balancing cross-functional business initiatives
Respected leader and team player

188

Senior.plm Business Process Analyst Resume Examples & Samples

Assess, Optimize, and Improve BPM Systems and Processes
Assess and audit the PLM Business Processes through BPM – People, Process, System / Technology
In depth knowledge of processes within one or more of the following: Product Lifecycle Mgmt, S&OP, Supply Chain GSM and NPI, Financial Analysis, Operations
Process Management (process modeling, analysis, assessment, and design)
Able to analyze stakeholder needs and define requirements for a solution
Able to observe and document processes and help align them to systems
Strong communication skills, ability to assemble, analyze, and evaluate data and provide well-reasoned recommendations and decisions to support the business stakeholders
Familiarity with content management concepts and structured document methods
Able to manage workloads successfully and provide outstanding customer service
Respond well to constructive feedback
Strong PC skills and a working knowledge of Microsoft Office applications, iGrafx, JIRA, SharePoint

189

Business Process Analyst Resume Examples & Samples

Determines and develops approaches to business system/process assignments
Leads business process-related projects requiring coordination with other functions
Solves a broad range of system and/or work flow problems of varying scope and complexity

190

Business Process Analyst Resume Examples & Samples

Bachelor's degree in Business, Finance, Health Administration or related field
2+ years of experience documenting business processes, work-flows and requirements as they relate to the problems being solved by the initiative
Ability to manage a portfolio of projects end to end, ensuring all deliverables are met
Experience with process improvement identification and implementation
Superior communication and relationship building skills
Superior time/project management skills
Provide subject matter expertise, working to define business processes and effective solutions
Ability to effectively work with external and internal business partners
Intermediate experience with analyzing and documenting processes using Visio
Intermediate proficiency with Windows 7, Word, Excel, Power Point, SharePoint and Outlook

191

Business Process Analyst Resume Examples & Samples

Primary duties include supporting the PI and RDI teams as technical resource knowledgeable in MS Office and SharePoint, as they work to improve processes, data collection, and reporting within RLTS
This support includes advising on possible solutions and implementing solutions using MS Excel, Word, Access, Project, Visio, and SharePoint
Develop process documentation, custom reports, Key Performance Indicators (KPIs), metrics, and data extracts from program management tools. Willingness to learn new software as needed is ideal
Secondarily, support the PI team as needed by working with all levels of the organization to assess the current organizational structure and tasking to develop improvements for initiative objectives
Expert-level proficiency with Microsoft Excel, Access, and Word
Expertise with Visual Basic for Applications (VBA)
Proficiency with PowerPoint, Visio, and Project
Experience in administering and/or developing SharePoint sites preferred
Due to the nature of the work and the client, US Citizenship is required
Microsoft Excel
Visual Basic

192

Business Process Analyst Resume Examples & Samples

High School Diploma or greater level of education
3+ years of Managed Care / Healthcare business lifecycle, governances, and regulations experience
Direct experience with EngageOne Server (formerly DOC1) or in fourth generation (programming) language (4GL)

193

Business Process Analyst Resume Examples & Samples

Manage daily operations of the website, e-commerce system, and CRM systems currently hosted by internal / external vendors and resolves issues as necessary
Gather, analyze and document functional and technical requirements for new projects as well as enhancements to existing solutions (reports, integrations, data conversions, etc.)
Evaluate and initiate technology improvements and processes that provide the most cost competitive and effective services required to attain and maintain member and provider loyalty and satisfaction
Partner with cross functional teams to support the systems and operational processes by advising best practices, recommending process improvements and implementing system enhancements that advance the goals of the business
Deploy change control best practices, including the management of user requests / approvals and promoting changes to production
In cooperation with Business Analysts, lead the delivery of training materials to users throughout the organization
Use change management practices to ensure the successful and expansive adoption of your solutions
Plan and conduct complex process and data mining analyses to quantify the value of enhancement opportunities and strategic initiatives
Lead operational reporting, dashboard development, and metrics review with senior leadership
Lead and mentor Business Analysts
3+ years of experience with Systems Analysis, IT Development, Relational Databases, or mapping data from web services / database to user interface
Experience in writing SQL queries and working with SQL Server (data extraction / reports development
Experience with operational process analysis and translating business needs into development requirements
Proficiency with Word and Excel
Salesforce development and administration experience
Content Management tools, page publishing tools and/or other web tools
Health care experience
Visio and PowerPoint experience

194

Business Process Analyst Resume Examples & Samples

This is also a great stepping stone for a number of other positions within the company
This position is responsible for end-to-end business process activities - creating, controlling and improving business processes
This position is also responsible for quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
1 year minimum experience in business process analysis
Technical Aptitude

195

Business Process Analyst Resume Examples & Samples

BA/BS degree in Business, Project Management or Operations, or equivalent practical experience
4+ years experience demonstrated in business analysis, process improvement, or project management
Excellent leadership, problem solving, and analytical skills
Process-oriented with a business mindset
Demonstrated experience in taking a high-level, open scope and driving to a clear definition of problems and opportunities in order to facilitate better decision making for software development and process change
Advanced understanding of root cause analysis and process improvement concepts, methods, and techniques
Strong project management knowledge and skills to lead project teams
Excellent organizational, prioritization, and multi-tasking skills
The ability to influence others at all levels in the organization and to drive consensus on key decisions
The ability to facilitate meetings and respectfully keep discussions focused
Internal or external consulting experience a plus
1-3 years of experience in software support desired
Lean/Six Sigma a plus
Proficiency in Microsoft Office, Visio or similar software; familiarity with Google Apps and Microsoft Project or similar software
Any familiarity with reporting (SQL) is a bonus

196

Business Process Analyst Resume Examples & Samples

Minimum of 2+ years of project management experience
Minimum of two years of experience with supply chain, production, supplier, strategic sourcing, and / or direct response marketing management
Proven success working on complex projects

197

Business Process Analyst Resume Examples & Samples

3-5 years of banking industry or other applicable experience
Experience with business process improvement methodologies (ie Six Sigma, Lean) is an asset
Experience in mapping business processes
Strong business process modeling, analysis, problem solving, process improvement, and project management skills
Experience with creating Software AG ARIS process flows is an asset
Develop and document current and future state business processes and associated information such as business rules, measures/metrics, roles
Develop and document process model / business architecture content and artifacts consistent with appropriate standards
Facilitate process redesign workshops with key business stakeholders to identify and document key opportunities for process improvement, and appropriate metrics
Prepare proposals for process improvements for key decision makers
Work with the OCM team to support change management of implementation of process changes
Support development of processes and frameworks for process modelling and process improvement within the BTO
Collaborate with stakeholders of various levels (from tactical to senior management), internal and/or external to the company
Research existing procedural and functional documentation to develop a broad understanding of business processes at CWB
Provide quality assurance oversight of the content of models, documents and deliverables
Stay current with process modelling and business process improvement best practices in support of other responsibilities
Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings

198

Business Process Analyst Resume Examples & Samples

Maintain function expertise in FCA's PeopleSoft HR implementation. Expertise should expand to broader HRMS environment that included a working knowledge of how and where PeopleSoft data is interfacing across the enterprise
Define robust business requirements and test scripts for PeopleSoft enhancements
Function as part of a small team that serves as the primary PeopleSoft functional support for process, transaction, and systems inquiries
Provide support for HR applications including, but not limited to, researching and resolving HR systems problems, unexpected results or process flaws, perform scheduled activities; recommend solutions or alternate methods to meet requirements
Identify and recommend process/customer service improvements, innovative solutions or alternate methodologies, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation
Bachelor's Degree in Information Systems, Human Resources, or applicable area study
Demonstrated strong data analysis experience
5+ years of Human Resources Information Systems (HRIS) experience including implementing enhancements, systems upgrades, and user testing
PeopleSoft HR functional experience including implementing enhancements, systems upgrades, and user testing
Ability to work with data and data tools like Excel, Cognos
Willingness to challenge the status quo
Experience leading project teams to successful, timely deliverables
A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision, and to communicate effectively at all levels of the organization
Prior experience supporting a PeopleSoft upgrade is desirable
Prior experience developing presentations and communicating opportunities
Process mapping and process improvement background
Curious person with strong desire to learn

199

Claims Business Process Analyst Resume Examples & Samples

Coordinating the execution of audits performed by our clients and regulatory/government agencies
Working with the Business Owners and the Auditors
Determine the appropriate scope, timing and logistics of the audits
1+ years of experience with Microsoft Excel (creating, updating spreadsheets, formulas, and pivot tables)
Experience creating documents in MS Access, Visio, and PowerPoint
Solves problems of medium complexity and contributes to larger scale problem solving

200

Business Process Analyst Resume Examples & Samples

Minimum 10 years business process analysis and supply chain design experience
Experience in high volume, semiconductor industry is highly preferred Must have at least 2 full life cycle APS implementation experiences leading business process improvement teams
This is not an IT development position
Must have demonstrated hands on experience in supply chain processes using advanced planning tools such as RapidResponse, APO, i2 or ASCP, and business intelligence tools such as Business Objects Possess strong communication and interpersonal skills
Possess excellent analytical modeling skills
Demonstrated advanced Excel and Access skills
Experience with Advanced Supply Chain Planning Systems design

201

OCT Business Process Analyst Resume Examples & Samples

3 years experience in any of the following
Business Process Analyst or Project Manager in a high tech manufacturing company
Demonstrated ability to effectively lead and present to small and large groups
Strong project management and business process management skills
Decision making skills using data analysis techniques
Demonstrated ability to communicate well with peers and managers
Strong peer leadership and teamwork skills
The ability to work closely with others in a team environment
Exceptional customer focus
Good multi-tasking and problem solving skills

202

Business Process Analyst Resume Examples & Samples

UPS Letter/Packages/Freight presentment
Participate in production development and modification
Able to stand up for a potential 8 to 10 hr shift
Develop and maintain strong working relationships with internal and external clients
Participate in budgeting and forecasting exercises
Daily validation of production’s input and output, with an emphasis on risk control measures
Partner with project teams, project managers, Risk and Quality assessment teams to assist/advise on current production and new product processing and reporting
Deliver high quality, accurate and timely portfolio and benchmark performance, attribution and ex-post risk analyses to clients
Familiarity with calculating and interpreting performance results across all departments
Ensure both GDS and line of business standard operating procedures are applied in all analyses
Review and amend service level agreements to ensure they meet business requirements
Update MIS and administration as per department requirements
Respond to queries raised by the client and other internal and external contacts in a timely fashion
Proactively look to eliminate manual steps to reporting process
Lead the process to on-board new business, working directly with internal groups, clients and consultants
Responsible for reviewing work of colleagues prior to distribution
Bachelor's degree in Business preferred and/or equivalent work experience
A minimum of 2 years supervisory/management experience, preferably in a robust operations environment, or 5 years mid level position in a production environment
Exceptional written and verbal communication skills required
Must be able to interact effectively with diverse groups within the organization
Ability to monitor and report operational statistics and management reporting, as defined
Advanced PC skills with demonstrated proficiency in Microsoft Word, Access, Excel, flow charting tools, with ability to create and maintain detailed spreadsheets and databases

203

Business Process Analyst Resume Examples & Samples

Act as single point of contact for Audit / Compliance interface and control validation
Ongoing administration of control related processes as well as identification and prioritization of process issues and improvement opportunities
Analyze current practices and identify process gaps/opportunities and establish controls
Compile, report and execute against control opportunities; create and manage resolution of action plans tied to control gaps / misses
Lead identification and implementation of audits and controls necessary to maximize process quality and efficiency
Develop control monitoring routines in support of the business ensuring sustainable processes are in place for the ongoing reporting and evaluation of risks
Conduct cross functional risk reviews, analyze controls and close gaps
Complete required risk assessments for any all existing and new products, initiatives, changes to process and ensure appropriate review and approval by required entities
Understand all new proposed initiatives or changes to existing practices within the business and evaluate potential operational risks (customer, regulatory, reputational, etc)
Provide oversight of all procedure maintenance activities and represent the department on the Operational Governance Board
Act as the primary point of contact for MEV Business Resiliency planning, access recertification, and record retention requirements
Complete Control testing activities
Represent MEV on the OGB and be primary point of contact for BST procedures
Primary liaison for MEV privacy sweeps
Primary POC for Business Resiliency (BIA and BRP)
MEV primary security liaison as well for re-certifications (associated to your cost centers)
SME of records retention for MEV record types
Information Owner for UTs and Apps
Bachelors degree or 5+ years related experience
Experience with Process/Risk Management and Procedural documentation
Ability to perform data assessments and identify business impacts/opportunities and recommend process enhancements
Highly self motivated and the ability to work independently
Must be detail-oriented with an ability to prioritize and simultaneously manage multiple tasks
Proven ability to influence all levels of management
Ability to interact effectively (verbal/written) and negotiate with all levels of management, including cross-functional and external stakeholders
Strong project management capabilities and excellent verbal and written communication skills
Strong reporting, presentation and influencing, and analytical reporting skills
Ability to identify and implement “best practice” control testing and validation methodology

204

Claims Business Process Analyst Resume Examples & Samples

Evaluate new software or access requirements
Understand application and version dependencies
Manage compatibility testing for any new software or software upgrades against current M&R A&G images
Support some training and creation of user guides for business developed tools
Ensure standardization of user profiles and computer images across M&R A&G
Support new application deployments
Ensure consistent use of applications and uniform data entry across all teams, products and regions
Facilitate regular “Definitions” and coding meetings with A&G management
Assist in development of application workflows and data entry
Assist in development application training plans, user materials & job aides
Trouble-shoot systems issues and data entry for individual users
Act as business liaison to IT for large-scale application, network, and telephone issues affecting department productivity & compliance. Escalate issues as needed
Triage incidents and engage business and IT leadership
Determine level of impact and incident priority; represent Business on IT war room calls
Monitor incident to resolution; provide initial communication and updates throughout the life of the incident
Consult on workaround options and initiation of business contingency plans
Troubleshoot day to day system issues, provide staff coaching
Track and report on issues that have and potential impact on compliance or upcoming audits
Manage department communications and workarounds during large-scale outages
Track issues for audit and potential impact on compliance
Asset Management to include software license for new hires, hardware purchasing, distribution and removal
Asset Recovery/Return to ensure IT Asset Management policies and asset return processes established by Optum Technology
Communicate with employees for new technologies and initiatives being introduced
Undergraduate Degree (or higher) or High School Diploma/GED with 5+ years of working experience in Business Process
3+ years of Project Management experience
Advanced proficiency with computers and Windows PC applications (this includes the ability to learn new complex computer system applications)
Client Letter LMA (Letter Maintenance Admin) experience
Knowledge of Pega, A&G Navigator, iCARE, STARS, ECAA, Citrus and Client Letter applications

205

Business Process Analyst Resume Examples & Samples

Supports the service delivery of operations at SOA Operations sites by partnering with SOA Operations leadership and SOA Site Directors
Helps establish and maintain a customer service centric culture within SOA Operations
Conducts analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues
Analyze new business opportunities to alignment and support by SOA Operations
Designs and implements process improvements that enhance customer service and optimize business operational efficiency and quality
Creates, analyzes and delivers customized reporting for both internal and external audiences
Develops high-quality communications suitable for clients
Maintains an extensive working knowledge of broad spectrum functional areas at a single site or multiple sites
BA/BS with concentration in Business, Operations Research, Management Information Sciences or related fields from an accredited University
3-5 year operations experience required
Excellent organizational, written and verbal skills
Strong computer skills, including intermediate to expert Excel skills to expert Excel skills level of MS Office, Microsoft Project Management, MS Visio and SharePoint
Strong quantitative analysis skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to successfully execute many tasks simultaneously, and ability to work as a team member, as well as independently
Project management background and/or PMP certification preferred

206

Treasury Business Process Analyst, Associate Resume Examples & Samples

Maintain simple, concise, and current plan for Business Continuity in the event of a disruption event
Communicate effectively and efficiently, both verbally and in writing
Strong proficiency with PowerPoint, Excel, and Word
Familiarity with database tools, and general knowledge of best practices for their use
Self-motivated/results-oriented, with the ability to function effectively with deadlines and work within a team environment with minimal supervision
Ability to summarize complex information for senior and executive management
Consistently operates with a sense of urgency and able to take responsibility for projects from beginning to end
Works well independently as well as part of a team
Bachelor's degree in financial or technical field is required. 3+ years of related experience including: finance, project management, technical documentation, and/or logistics

207

Business Process Analyst Resume Examples & Samples

Extract and manipulate data by performing database queries that support outreach
Maintain a strategic relationship with business partners to develop deeper understanding of their business and goals, suggest new strategies
Communicate and translate results derived from the database into meaningful charts and tables and key takeaways that are easily understood and valued by internal and external clients
Present results and possible areas for improvement
Act as liaison with internal stakeholders
The position will support Optum Health and OptumRx business currently serviced by referral delivery processes and will drive definition and continuous improvements into the business operations around the core QA, delivery, and campaign processes
Support the delivery of referrals to the business, including mail-based, telephonic, and incentives on a monthly basis
This individual will provide analytics to our business partners around the clinical and outreach applications, serve as an end-to-end business process consultant within the referral generation space, as well as define new QA processes around new business initiatives
Partners with stakeholders to diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
1+ years Access, Word, Excel, PowerPoint, SharePoint, and Visio
1+ years MS Project

208

Business Process Analyst, Briovarx Resume Examples & Samples

Provide all business requirements to IT for build out of technology solution for BriovaRx contact center
Provide Specialty Operations expertise (SME) to the Operations Support Team
Supports C&S Strategy Lead and Senior BA with initiatives and projects including
2+ years of Contact or Call center leadership experience
Experience as a team member of project lasting greater than 3 months
Proficient with PowerPoint
Experience with IVR (Interactive Voice Response) systems and CRM (Customer Relationship Management) systems
Specialty Pharmacy Experience

209

Business Process Analyst Resume Examples & Samples

Adheres to established standards and maintains currency in business analysis practices, procedures and techniques
Consults with users to identify, analyze, refine and document business requirements
Coordinates project scheduling with appropriate entities
Develops and maintains project schedules and produces project reports and documentation
Develops conceptual design documents, including project definition, alternative solutions, scope of work, functional specifications, and logical skeletons for new systems
Follows up with internal clients about completed tasks to ensure client satisfaction
Identifies requirements for testing, develops test plans and scripts and coordinates test transmissions, as required. Tests software
May determine appropriate actions in emergency situations to ensure data is secure and available for use as soon as possible
May prepare project proposals and project plans
Provides training and may lead the work of others, as required
Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; identifies best practices; and recommends improvements
Serves as a liaison between end users and software development teams, including functioning as a subject matter expert (SME) in translating requirements to software development teams
Maintain currency in analyst skills
Functional, operational and technical requirements of assigned project(s)
Concepts of risk management, issue tracking, change management and requirements gathering
Concepts, practices and procedures analyzing business processes
The use of technology in business
The relationship between IT and business
Core business competencies such as finance, management, accounting, operations, and marketing
More detailed awareness of the business context of a technical solution, including specific business goals associated with the project, how the project will meet the goals, and their own part in advancing the goals
General financial industry knowledge and knowledge of supported business area
Business Analysis tools: Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), Software Engineering Methodology (SEM) process, Change Management, Project Management tools (MS Project), basic database query language usage, time tracking tools, Use Case / UML, advanced quality assurance (QA) tool usage for test case development, execution, and defect tracking/issue tracking software
Creating and interpreting process maps and flowcharts
Preparing various reports, summaries, surveys and written recommendations
Developing and maintaining project plans
Developing conceptual design documents, including devising logical skeletons for new systems
Conducting usability testing of software applications
Ask pointed questions to verify clear understanding of client issues
Analyze a business function and derive a set of requirements to satisfy a general request
Take ownership of an aspect or task on a project with little to no assistance
Actively communicate technical and business aspects of work efforts to team members
Mentor other analysts when necessary
Champion a non-technical project improvement effort
Lead requirements gathering sessions
Exhibit a positive attitude when dealing with others
Follow all internal procedures for handling customer requests
Communicate timely and through proper channels to keep customer and upper management informed of the progress of an issue
Take personal ownership of issues, following through to issue resolution
Attend to detail
Analyze and solve logic problems
In emergency situations, determine appropriate actions to protect critical systems and data
Meet all deadlines created by management or clearly communicate to management the reasons the deadlines are not possible
Effectively organize and prioritize all tasks and responsibilities
Participate in team projects and activities
Demonstrate flexibility in accepting and adapting to change
Clear, concise, grammatically correct oral and written communications, including SEM documentation
Demonstrate appropriate frequency and level of detail in communications
Escalate unresolved issues to others
Minimum of a bachelor’s degree in Computer Science, MIS or applicable degree and three (3) years of related experience in ________________________ or combination of education, training and experience
Requires a minimum of two (2) years of relevant work experience

210

Business Process Analyst Resume Examples & Samples

5+ years of experience with business process analysis
Experience with graphical displays, including portraying results using operational views and work flow processing tools
Experience with tracking process activities
Experience with defining business processes
Experience with defining rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
Experience with Microsoft Office and Project, Visio, and Adobe Connect

211

Business Process Analyst Resume Examples & Samples

5 plus years BPA experience
Graphically displays/portrays results using Operational Views and Work Flow Processing tools
Tracks what actually happens during a process
Takes the point of view of an external observer who looks at the way a process has been performed and determines the improvements that have to be made to make it perform more effectively or efficiently
Defines the desired processes and how they should/could/might be performed
Lays down rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
Provides explanations about the rationale of processes
Explore and evaluate the several possible courses of action based on rational arguments
Establish an explicit link between processes and the requirements that the model needs to fulfill
Pre-defines points at which data can be extracted for reporting purposes
Employs Lean Six Sigma techniques and methodologies at the Green to Black Belt level
Coordinates with Tech Comm Specialist, Programmer/developer, and PP&A Manager
Experience in using MS Office, MS Project, Visio, and Adobe Connect

212

Business Process Analyst Resume Examples & Samples

Project management and managing key strategic partnerships across the enterprise
Quality testing such as JPM Connect and documentation QA process
For the Client Referral Center – driving process improvement with Digital Marketing partners
Phone system and resource management including scheduling, timekeeping, assigning skills, some call monitoring, and reporting
Oversight for SharePoint sites and integrated calendars including building, coordinating, testing, and evaluating data management solutions (SharePoint, InfoPath forms, etc.)
Taking the lead on document storage and categorization procedures
Responsibility for all hardware (Avaya phones, Symon boards, TVs, Fed-Ex, Printers)
Provide critical support for RCSA, including process maps and user tools (Registration and testing)
Building safety coordination and business resiliency planning
Building and delivering employee training programs, and developing written policies and procedures
Consistently evaluating risk and ensuring proper controls are being followed; proactively revising controls and/or establishing new controls where potential gaps are identified; assisting with process mapping
Keeping the department current with changes in regulation or firm-wide policy updates
Series 7, 66, 9, and 10 registration (or equivalent), as well as state life insurance licensing required
Demonstrated advanced knowledge of SharePoint, Windows, and Microsoft Office software (Word, Excel, PowerPoint, Access, Infopath, OneNote, etc.) and ability to consolidate data from multiple sources
Ability to manage multiple priorities in a fast paced environment; adaptive to change Strong business and investment acumen; knowledge of Investment Products
Proven experience participating in working groups and leading project committees
Ability to manage multiple priorities in a fast paced environment, prioritize, exercise delegation, and utilize time management skills to meet deadlines
At least two years of financial services or retail brokerage experience required
Ability to be flexible between the hours of 8:00 am – 8:00 pm EST, Monday through Friday
Prior Call Center experience preferred

213

Business Process Analyst Resume Examples & Samples

Develops configuration and data management documentation based on program requirements
Participates in design reviews, audits, scheduling, budgeting, etc
Identifies requirements and coordinates the development and implementation of computer based configuration/data management systems and related support
Track what actually happens during a process
Take the point of view of an external observer who looks at the way a process has been performed and determines the improvements that have to be made to make it perform more effectively or efficiently
Define the desired processes and how they should/could/might be performed
Lay down rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
Provide explanations about the rationale of processes
Pre-define points at which data can be extracted for reporting purposes
Employ Lean Six Sigma techniques and methodologies at the Green to Black Belt level
Coordinate with Tech Comm Specialist, Programmer/developer, and PP&A Manager
Experience in using MS Office, MS Project, Visio, Adobe Connect

214

Business Process Analyst Resume Examples & Samples

Coordinate activities, resources, equipment and information
Assist Project Liaisons with client interfacing to identify and define project requirements, scope and objectives
Make certain that clients’ needs are met as the project evolves
Help prepare project deliverables, including project schedules, plans, presentations and meeting artifacts
Assist with defining and implementing initiatives for quality control and improvement
2+ years of experience in cooperating with Project Managers for the delivery of projects
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office products
Strong interest in and desire to learn about Cyber Security and Cyber Defense
Experience with NIST Risk Management Framework and DHS SELC
Experience supporting programs for the Federal Government
Experience supporting Cyber Security projects

215

Business Process Analyst Resume Examples & Samples

Learn and understand the Global Procurement Policies, processes and applications applicable to the job responsibilities
Support Remedy Ticket and email responses to internal and external customers (suppliers)
Validation of Conflict Minerals supplier responses
Processing of Remediation requests
Processing of black list requests
Back up support for entering CMRT’s on behalf of suppliers
Processing of blocking and unblocking of parts numbers in SAP and legacy systems
Participate in application enhancement meetings
Support Supplier Social Responsibility (SSR) by reviewing Suppliers Policies and Self Assessments
Support SSR reviewing Codes of Conduct from suppliers regarding TEC 1015 acceptance
Conduct language translations of documents as applicable
Providing Monthly SSC Product Environmental Tracker support
Provide process and training documentation using TEOA Tools
Provide Compliance training on SSC/Environmental, Conflict Minerals, Social Responsibility and new initiatives accordingly
Project Lead on boarding acquisitions onto the compliance collection tool
Bachelor Degree or equivalent
Global experience, especially supporting business processes or business units and / or suppliers outside the US, highly preferred
Exceptional data manipulation skills
Highly proficient computer skills (internet, MS Office, especially PowerPoint and Excel)
Professional oral and written communication skills, including the ability to interface with Senior Leadership
Ability to work effectively in a team and in a cross functional environment
Problem solver and ability to multi task
Detail and results oriented

216

MEF IMO / Business Process Analyst Resume Examples & Samples

Department of Defense - US Marine Corps Agency - Experience Level 1: 1-3 yrs
Microsoft Office - Experience Level 1: 1-3 yrs
Six Sigma Green Belt (CSSGB) Certification
Bachelors Degree from an accredited institution or four (4) years of experience in lieu of degree. In addition to education requirement, a minimum of two (2) years of experience; Masters and 0 years related experience

217

Specialist Business Process Analyst Resume Examples & Samples

Have a thorough understanding of all customer contracts that are the responsibility of the individual
Be the first point of contact with the customer regarding all customer issues
Have an interest and an understanding of the IT services market and how it is rapidly evolving
Deal with all change requests under customer contracts
Be able to draft addendums and variations to contracts (with assistance from the Legal and Compliance Department)
Collaborate with and advise the customer account managers and senior management on unacceptable risks, non-standard terms, etc
Demonstrate an understanding of and perform all work in accordance with HDS core values and ethics and business conduct policies
Respond to inquiries regarding contractual documentation interpretation,
Ensure the engagement team is aware of contractual requirements & relevant internal policies,
Jointly with the project team implement and monitor compliance of the contract,
Support contractual negotiations (preparing documentation, supporting strategy etc)
Provide advice on how to exploit Commercial Levers (contract terms that benefit project’s finances, or that allow for modifications)
Contract Change Control – ownership of change control procedure: reviewing new RFP´s, drafting of SOWs, managing the change control tracking tool, ensure the signatory process is completed etc
10+ years’ experience in negotiating or managing commercial contracts in the IT industry
Commercial Contract Management experience of technology outsourcing contracts in the Financial Services
Ability to manage multiple transactions simultaneously and work under pressure and against deadlines
Must be service orientated as the role sits within Managed Cloud Services (MCS)
Good understanding of the concepts, technologies, cost management and benefits of the Cloud Infrastructure Capacity & Configuration
Strong knowledge of Service & Change Management principles (ITIL Framework)
Project Management capabilities
Effective decision-making skills, even under pressure and while lacking all of the desired information detail
Proven ability to interact with multi-skilled teams both internally and at the customer and required third parties
Ability to assess, manage and find solutions complex situations balancing HDS and the customer needs
Ability to build strong relationships within HDS and with the customer to be able to influence with authority and credibility
Professional, self-motivated and results oriented
Ability to solve problems independently and know when to escalate
Excellent customer and employee relationships - must be able to interact successfully with customers, vendors, and employees at all levels in the organisation
Must be an excellent communicator, with excellent English language skills (additional languages highly beneficial), and the ability to explain complex technical concepts in a clear and concise manner
Willingness to work a flexible schedule and to travel
Ability to negotiate internally and externally, with tact and confidence

218

Business Process Analyst Resume Examples & Samples

Excellent communication skills, both oral and written, including visualizations, and the ability to interact professionally with all levels of the organization
Working knowledge of Group Products and/or associated procedures
Basic understanding of insurance file processes related to maintaining eligibility and payroll processing (includes HIPAA 834, Text, CSV, and XML files, FTP/SFTP, etc)
Intermediate skills in Microsoft Word, Excel and Powerpoint required, Visio preferred

219

Business Process Analyst Resume Examples & Samples

Position could reside in any of our existing Customer Care sites or in a telecommuter setting with ability to travel up to 25%
Familiarity with knowledge management tools such Oracle, Verint, Joomla and / or other platforms
1 year minimum foundational understanding of process mapping and ability to write policies and procedures
Familiarity with MS Office suite tools
Familiarity with contact center operations, customer service, telesales and healthcare

220

Business Process Analyst Resume Examples & Samples

First level of support to troubleshoot and resolve issues within existing Business Intelligence (BI) reports as well as assist with the development of organizational & improvement projects
Assist in design, development and implementation of global Business Intelligence (BI) solutions
Promote effective use of Business Intelligence (BI) in solving business problems and improving business processes
Facilitate training and communication of new business processes and technology
Utilizes expertise in business objects enterprise products such as BEX, web-intelligence, dashboards, explorer, analysis for OLAP, etc
Work closely with Strategic Reporting Lead & collaborates with ITS – BI Technical Team on design solutions
Demonstrates expertise with a variety of sources (SAP, XML, flat file, excel spreadsheets, etc.)
Train BI business users on how to access, interpret and become self-sufficient using BEX reports
Lead Gap-Analysis sessions; As-Is/To-Be customization of business processes per requirements, blue printing, prototyping, integrated testing and documentation
Typically requires a Bachelors degree in a related field and six or more years experience in reporting or analytics, with well-developed analytical and quantitative skills and the ability to research and interpret data as well as make recommendations
As a BI-Business Process Analyst working with computerized management systems to include, but not limited to, the system development life cycle. May substitute equivalent experience in lieu of education
Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills. Ability to work independently or lead in a team environment is essential as is the ability to work extended hours and travel as required

221

Business Process Analyst Resume Examples & Samples

Analyzes, validates and develops business process requirements; develops functional specifications, techniques and controls; and leads implementation efforts of requirements
Develops and manages business and user requirement specifications; leads analysis and verification to ensure consistency, traceability, feasibility and completeness; recommends and implements best practice solutions for process improvements
Opening and maintaining lines of communication to monitor and improve business unit satisfaction
Acts as a single point of contact for business units into IT and acts as a conduit between the two organizations
Prior experience with SAP is preferred
Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer, problem solving/analysis, technical capacity and collaboration skills

222

Business Process Analyst Resume Examples & Samples

Lead industry benchmark assessments related to IT and Service Management, and identify areas that are in need of process improvement. Develop architecture & process improvement/optimization initiatives that leverage KPIs and other metrics. Ensure process requirements are documented for efficient and effective builds in the service management tool (ServiceNow)
Acts as service management consultant, advisor and mentor for service management. Leads development of process roadmaps and governance. Partners with service and process owners to define and maintain the service and its related artifacts
Must be expert in problem analysis, problem solving, mediation, conflict resolution, and win-win negotiation strategies. Outcomes of this role include engaged and informed Process & Service Owners, visible metric management and dashboards with actionable thresholds and goals, technology continues as close to out of the box design as possible, with no unwarranted variation
Lead the identification of impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities
Utilize workflow and domain modeling to understand the organization and its operations. Improve the processes through technology. Solid foundation in process management
Analyze business processes and workflows with the objective of finding out how they can be improved or automated. Facilitate process workshops and document information elicited using process maps and business requirements documents
Lead process redesign workshops. Educating business users responsible for managing and operating business processes. Monitoring, measuring and providing feedback on process performance. Create dashboards/scorecards on the process effectiveness and identify areas of improvement
Ability to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives
Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies
5-7 year’s experience as a Business Process Analyst, on large and complex projects
Excellent skills in Process Mapping and Business Process Reengineering
Excellent business/client engagement skills
Highly skilled in developing business requirements

223

Business Process Analyst Resume Examples & Samples

Independently performs the audit responsibilities that are the core of Quality Assurance’s Responsibility to assure the integrity of the Quality System
Measures performance against Client and process requirements
Develops the required Business Quality Assurance (BQA) SOP’s and provides guidance and assistance to other departments in the Virtual Back Office (VBO) in how to write complete, accurate and effective SOP’s
Develops metrics that provide data for Quality and Process measurement, identifying opportunities for future improvement opportunities
Collects the data required to perform Root Cause Analysis (RCA) of Production Errors and/or Process inefficiencies and to identify their main Drivers. Provide guidance with regards to Corrective Action/Preventative Action (CAPA)
Plans, performs and implements process improvement initiatives (e.g., using tools and guideline such as ISO, Lean and/or Six Sigma)
Maps and evaluates existing processes
Organizes, leads, and facilitates cross-functional project teams
Provides consultation to improve process performance and product Quality (such as in the use of re-engineering techniques)
May deliver presentations and training courses including measurement, analysis, improvement, and control
Detailed knowledge of financial services industry practices, regulations, and processes
Proficiency (advanced preferred) in at least one appropriate process methodology (e.g., ISO, Lean, Six Sigma) or the interest and commitment to develop said proficiency
Proficiency in Quality management methods, tools and technologies
Maintains a commitment to integrity, doing the right thing and using data not opinions to identify the Root Cause of problems is required
Able to challenge the Straus Quo, look beyond the conventional approaches to solving problems and both creatively and collaboratively develop solution
An optimistic “Can Do” Team and Customer Centric attitude

224

Prin Business Process Analyst Resume Examples & Samples

Advanced computer programming skills including data query and manipulation capabilities using SQL, S+ or R, and IronPython Scripting languages
Experience with TIBCO Spotfire® (Professional, Statistics Services), Microsoft sharepoint and Infopath, Microsoft Excel, Access and SQL server applications
Master’s degree in science, engineering, or technical discipline preferred
Experience working in a FDA-regulated environment
Experience working in a medical device company
Advanced training and understanding in DMAIC, Lean methodologies, Design for Six Sigma, and other continuous improvement methodologies
Excellent understanding of data analytic and statistical tools, capable of explaining the underlying concepts and principles
Proven leadership skills and business acumen, performance-driven. Excellent understanding of financial impact on decisions
Excellent oral and written communications skills with the ability to interface and influence at all organizational levels
Excellent project management skills with demonstrated results
Ability to interact and influence effectively at all organizational levels
Ability to train, lead, mentor, coach and inspire individuals and teams to significantly impact the business
High level of initiative and passion to drive change

225

Business Process Analyst Resume Examples & Samples

Act as liaison to and advocate of business users in discovery, dissemination and documentation of business requirements
Participate in integration and deployment of COTS application system using Agile scrum methodology
Perform business analysis, document user stories and related functional business requirements in support of tailored integration of Microsoft Dynamics CRM
Develop and maintain requirements traceability matrix (RTM) using tools such as Rational or JIRA
6 years experience in business process analysis including
Microsoft Dynamics CRM
Experience with VA Application development and deployment methodologies, environments and frameworks
Active VA Clearance

226

Lead IT Business Process Analyst Resume Examples & Samples

Hold, have held or eligible to apply for security clearance
A degree in Computer Science, Information Systems, Information Technology or similar
Experience of the design and implementation of business processes and their translation to system requirements
Candidate must have proven experience in definition of, and coordination of Systems Development and/or Application Support activities
Be able to demonstrate a methodical approach analysis, design and software testing
Possess analytical skills to break down and complete complex tasks
Good organisational skills giving the ability to consistently deliver to project schedules and estimates
Excellent written, oral, comprehension and presentational skills to enable effective communication with customers and management as well as providing good documentation
Ability to work independently, keeping management adequately informed
Knowledge of IT systems including a general technical knowledge of hardware, software, databases and database technologies
Team player and role model. Capable of gaining trust and support of team and customer
Experience of working in a SharePoint solution environment
Experience of working in a Maximo or Concept Evolution environment
An understanding of application architectures and database technologies
Experience of working in a secure environment
Broad knowledge of Asset and Work/Facilities Management processes

227

Business Process Analyst Resume Examples & Samples

Interacts with staff in various departments including IT, PMO and operations to formulate and implement solutions to improve processing
Understands, determines and thoroughly documents business requirements and where appropriate, prepares feasibility and cost effectiveness proposals for Docket and Change Control meetings
Creates and writes procedures or BRD’s as required for manual workflow or system changes for TA
Coordinates testing of new systems and system modifications in accordance with NT’s SDLC Policy
Writes proposals for system changes/enhancements. Implements new efficiencies to improve accuracy and timeliness and reduce costs, risk and errors
Works on the implementing of tactical solutions and looks to insure the company strategic goals are being followed in line with Northern Trust’s GFS Business goals
Instructs staff and works with the Global Functional Training Department to update TA Department Procedures with new system processes and functionality
Provides technical support for system exception and functionality processing
Communicates effectively with the Business, Management, Clients and Vendors around process change, technical upgrades and enhanced functionality
To assist in the support of TA throughout EMEA and other global locations as required
Ability to detect potential issues or challenges and to proactively raise awareness to both the team and/or Management as appropriate
Knowledge and experience within the transfer agency business specifically in a BA capacity with TA operational experience be a large advantage
Knowledge of the TA Platform Multifonds. Current Version 3.9
Knowledge of system capabilities, usually obtained through formal training or experience with PC, Mainframe Applications and Web Technology is required to assess automation and build out possibilities
A knowledge of Babel (Bravura Solutions), SWIFT, EMX, XML or FTP protocol would be useful but is not a mandatory requirement
Strong knowledge of Fund Administration with particular emphasis on Transfer Agency
Advanced analytical skills at a Business, System and Data Mapping level
Can work methodically and on own initiative within a large team
Familiar with industry trends, trading practices and product offerings

228

Business Process Analyst Resume Examples & Samples

Participating in the execution of a strategy; implementing tactical solutions to meet goals for a functional sub-group or a department
Facilitating business requirements and functional design discussions with Business Owners / requestors
Researching and documenting current state processes and applying appropriate changes to support business requests/needs
Conducting research and thorough analyses of data
Communicating issues effectively with managers and project members through project implementation
Actively engaging in project requirement meetings
3-5 years experience in the Financial Services industry and/or relevant experience in Mortgage Banking
Demonstrated experience with strategic planning
Proven project management experience with documenting and writing business requirements, project plans and process flows
Ability to self-develop and independently problem solve under strict deadlines
Strong working knowledge of Microsoft Office (Excel, PowerPoint, Visio, Word)
Collaborates effectively with colleagues and other support partners

229

Business Process Analyst Resume Examples & Samples

2+ years of experience in business / finance analysis
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Word, PowerPoint
1+ years MS Project, Access, SharePoint, and Visio
Six Sigma experience

230

Six Sigma Business Process Analyst Resume Examples & Samples

Apply DMAIC, DMADV, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits (operating profit, revenue, etc.)
Works in cross - functional teams to synthesize findings and develop improvement recommendations, execute and complete selected improvement projects to achieve operating profit and quality goals
Facilitate Lean, Kaizen, Rapid Decision Making and other problem solving and improvement sessions; identifying and removing barriers that prevent attainment of project goals
Actively leads teams in problem solving efforts; identifying and removing barriers that prevent attainment of project goals
Develop Operational Excellence strategy and goals with accountability to meet goals for assigned business areas
Providing expert knowledge and support of Operational Excellence strategies across OptumRx
Influencing business partners to drive adoption and organizational maturity in Lean Six Sigma
Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools
Deliver Lean Six Sigma training / workshops
Develops action plans and identifies / assigns resources to execute plans
Proactively develops and maintains broad knowledge of the technical disciplines; applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results
Acts as a catalyst for innovation at OptumRx; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources
Make presentations to Senior Leadership
Develops innovative approaches
Sought out as expert
4+ years of experience successfully leading initiatives / projects
2+ years of experience with documenting processes and practices in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint, Project, Sharepoint, Visio)
Six Sigma Methodology
Black Belt Certification or ability to obtain it within 6 months of start date
Prior experience in delivering training / facilitating large workshops
Self - starter with an engaging leadership style, solid influencing and facilitation skills who will quickly develop relationships across the organization while building a collaborative work environment
Proven track record of execution - successful results in leading end - to - end project execution
Demonstrated ability to communicate ideas clearly and concisely (Front Line Staff through Executive leadership)
Ability to build credibility with business partners by providing common repeatable processes and program transparency
Detail oriented - getting 'into the trenches' to evaluate all aspects of operations
Pivotal to success will be the ability to take a hands - on approach to getting the information needed and driving effective and lasting change
Candidate should have a proven track record of success in a matrix organizations, ability to handle changes in a fast - paced environment, flexibility and a high level of motivation
Previous Team Lead or Project Lead experience with the demonstrated ability to lead teams effectively
Experience with MiniTab

231

Business Process Analyst Resume Examples & Samples

Collaboration with internal teams and stakeholders to fully assess and understand process requirements
Analyse process models as they are (As-is). Document and compare them to the future and improved designs (To-be) and work with wider support teams to determine the plan/approach for reaching the improved state
Collate data metrics/feedback on process compliance and effectiveness. Use detailed analysis to provide measurable data on process performance and highlight potential process improvement initiatives
Challenge the status quo and focus on processes with higher complexity, effort and frequency
Monitor and execute qualification and approval model for all new / changed processes to be transitioned to the Global IT Helpdesk
Ability to translate findings to a variety of audiences, gaining approval and turning findings into clearly defined action plans and outcomes
Maintain current and develop new business processes to approved standards, validate them with relevant stakeholders and apply agreed governance procedures and sign off
Report status and progress of initiatives to the Global IT Services Manager
Ability to develop, document and maintain operational policies and procedures
Competence at process mapping and process management (desirable)
Able to monitor progress against targets and providing updates as necessary to manage expectations
Strong analytical skills, capable of clearly identifying and solving problems proactively
Ability to help facilitate workshops and focus groups
Experience using standard project and business tools including MS Excel, PowerPoint, Project, Visio and SharePoint
Team player capable of working effectively with technical and business resources
Articulate with effective communication, written, interpersonal and presentation skills to be able to present clearly to various audiences as required
Analysis and Reporting
Customer Focus and Relationship Building
Champion for Change
Use of Macros in MS Excel

232

Mid Level Business Process Analyst Resume Examples & Samples

Bachelor's Degree Required
2-5 years of relevant experience
Possess expert knowledge of Federal laws and regulations, directives, instructions, policy, standards, and guidance so that requirements support security and privacy compliance, which is critical to prevent delays later in the SDLC
Ability to work independently and/or to lead or supervise a team of specialists
Possesses strong oral and written communications skills to clearly and effectively convey issues, reports, and other deliverables to SSA counterparts
Understands the needs of the customers and the realities of commercially available IT products and creating business/user requirements that allow implementation by the development team and COTS products
Experience contributing to recommendations and solutions for complex problems throughout all phases of the SDLC
Experience providing business process/requirements support for the following activities: contributing to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; providing user support; and conducting research
Experience identifying best practices, change and business management techniques, organizational development activity and data modeling, and/or information systems development methods and practices
Experience and ability to apply process improvement, reengineering, and requirements methodologies and principles to conduct process/requirements analysis, modernization, and improvement projects
Experience supporting group facilitation and conducting interviews, training, and additional forms of knowledge transfer
Experience and ability to apply facilitation techniques, training, methodology development, and evaluation across all phases of analysis, modernization, and improvement projects
Experience and ability to support components to facilitate enterprise-wide integration of reengineering and/or requirements efforts
Experience identifying and using tools to measure project progress against business-focused requirements
Ability to assist clients in deriving business rules and processes necessary for successful application development
Experience working with/on Agile development teams and clients to produce a functioning minimum viable product

233

Business Process Analyst Resume Examples & Samples

Certified Lean Green Belt or Six Sigma Green Belt
Experience developing curriculum and delivering training programs to staff
Demonstrated knowledge of process improvement tools and methods
Demonstrated knowledge of data analysis practices, methods, techniques, tools, and software
Demonstrated knowledge of project management practices, methods and techniques
Demonstrated knowledge of the principles of exemplary customer service
Demonstrated knowledge of the principles, practices, methods and techniques of management
Experience in coordinating and prioritizing work and activities
Experience in problem analysis, problem resolution and decision making
Experience in making effective presentations in front of large groups
Evidence of effective verbal and written communications
Experience in using Microsoft applications including, but not limited to: Word, Excel, PowerPoint and Visio
Experience in leading by example in communicating, participating and encouraging support of the institution’s programs
Experience in working effectively with all levels of management and employees
Experience in working independently as well as within a complex structured team environment
Experience in preparing concise, yet detailed documents, proposals, reports and/or related materials
Experience in clearly presening information to others through presentations
Experience in applying principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes
Experience in modeling excellent customer service behaviors, demonstrating responsiveness to customers, engaged in work production, resourcefulness, and flexibility
Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment
Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs

234

Business Process Analyst Resume Examples & Samples

Performs additional duties as assigned
Bachelor's degree or higher level of education in a related field
South Carolina (SC) based telecommuter preferred

235

Business Process Analyst Resume Examples & Samples

Create quality reporting, analysis and audits for recommending plans and programs to support continuous quality improvement using applicable tools
Diagnose process improvement opportunities and develop solution recommendations using principles of process excellence and related tools
Support process design and project implementation teams in process improvement activities
Analysis and review of document control processes
System access support
Strong Process and system workflow Knowledge
2+ years of experience in writing business and/or system requirements and business analysis
Knowledge of PolicyTech system from NAVEX
Knowledge of Document Management PLUS
Audit trend analysis including root cause

236

Business Process Analyst Resume Examples & Samples

Create, control and improve end-to-end business processes for document control
Lead process design and project implementation for process improvement activities
Educate and guide internal customers to document control best practices and system usage
Bachelors degree or equivalent work experience
2+ years of experience in writing business and / or system documents and business analysis
1 + years of experience with document control practices
Intermediate Excel Skills including pivot tables and production charts
Knowledge of Document Management
Strong Process and system workflow skills
Knowledge of PolicyTech system from NAVEX a plus

237

Business Process Analyst Resume Examples & Samples

Use most, if not all, program procedures to successfully execute the various IBOSC roles and responsibilities
Document, maintain and improve IBOSC Standard Operating Procedures
Experience with CMS and specific Medicare/Medicaid knowledge a plus

238

Business Process Analyst Resume Examples & Samples

Review the analysis and interpretation of others work
Oversee ad - hoc client and operational reports developed and presented by others
Develop and implement effective / strategic business solutions through research and analysis of data and business processes
Define and clarify what the business needs are for any given body of work
Support multiple business areas and involves multiple systems
Support Business Architecture, such as assisting with gathering the appropriate artifacts in support of capabilities, business terms, logical business processes, business services, etc
Help the organization define their strategy through facilitated discussions and activities
Provide a clear picture of capability gaps that must be closed in order to realize the organization's strategy
Jointly with the organization, develop transformation plans with a roadmap designed to achieve the organizations vision
3-5 years of experience in writing business and / or system requirements and business / finance analysis
3+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems (Access, PowerPoint)
Advanced knowledge of Excel: pivot tables, formulas
Experience gathering and documenting requirements from the client / business
Bachelor’s degree in Business, Finance, Health Administration, or related field
Working knowledge of relational databases, database structures
Healthcare, managed care, Claims industry experience
Previous Team Lead or Project Lead experience a plus
Experience with Tableau, Smart Data Warehouse a plus

239

Business Process Analyst Resume Examples & Samples

Support the development of business processes, reporting and analytical tools to equip planning leads in adding maximum value to their field based business partners
Support the development and deployment of the new process using project disciplines (planning, communications, reporting, meetings)
Partner with business and stakeholders to support the oversight of the management process, enabling regions to proactively hire to a forecasted planning, ensuring talent readily available to fill open positions quickly
Leverage insights from the field to drive upstream process and planning improvements to better serve leadership
Project Management: Demonstrated experience in leveraging standard project disciplines to support the effective management of a large, complex program, while effectively developing and leveraging relationships with multiple stakeholders across the firm
Process Improvement: Experience in effectively working with cross functional stakeholders to identify and implement improvement opportunities
Strategic Agility: Ability to deliver on tactical day to day challenges while continuing to ensure overall program is managed effectively
Influence and Change Management: Strong influence and change management skills. The successful candidate will need to affect change in processes and behaviors by clients, technology and across operations groups
Attention to Detail: Must have a high degree of attention to detail, specifically in ensuring accuracy in all deliverables
Analytical Rigor: Ideal candidate would be an analytical thinker with strong data analysis skills; synthesizing information across multiple platforms, systems and organizations
Presentation / Communications: Ideal candidate would be able to develop and deliver concise presentations that clearly articulate challenges, actions and results for complex matters - creating clarity and a bias for action with key stakeholders
Intellectually Curious Self Starter: Must be able to operate in a self directed manner with little direction; must have a strong desire to take the initiative to deliver superior results
Bachelor’s degree or equivalent experience/ training
5-10 years experience
Advanced skills in Microsoft Office

240

Business Process Analyst Resume Examples & Samples

Assist in the creation, implementation and evaluation of Affordability and profitability initiatives
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, , PowerPoint)
2+ years of experience in writing business and/or system requirements and business / finance analysis
1 Year of data analysis and reporting experience

241

Lead Business Process Analyst Resume Examples & Samples

5 years related work experience
Experience managing Business Requirements, Project Plans, Project Schedules and associated project materials
Experience managing change across the enterprise
Experience implementing quality program at an organizational level
In-depth experiences with process redesign methods (such as business process re-engineering, Six Sigma or total quality management)
Ability to assess the impact of new process or project requirements on an existing suite of complex applications
Strong business and technical writing skills producing clear and unambiguous deliverables to all levels of the organization
Has ability to deal constructively with change. Implements mechanism to prepare and mentor staff through change
Business, Finance, or related field

242

Scra Business Process Analyst Resume Examples & Samples

A track record demonstrating a high level of personal initiative, setting and achieving challenging goals
Be proactive in identifying problems or issues and have to the ability to think through solutions
Can leverage subject matter expert expertise in driving conversations and/or influencing decisions/direction with Business and Technology
Communicate effectively and confidently (both oral and written)
Strong Networking skills
Excellent and efficient skills using MS Excel and PowerPoint tools (absolutely required)
An outstanding ability to analyze problems and apply quantitative analytical approaches
Support ad-hoc requests and regularly scheduled reports and files
Identify potential issues and process gaps
Work collaboratively with team members across departments and staff areas
Complete all documentation related to the development of requirements, test scripts, and implementation for all assigned projects

243

Business Process Analyst Resume Examples & Samples

Analyze and assess current processes and define / document improvements
Recommend method and procedural changes
Handle projects that encompass requirements gathering, system / screen design, user / functional requirements documentation, test plan / scenario creation and final defect tracking
Prepare and / or maintain functional and technical documentation pertaining to application programming
Manage time, set priorities and perform management escalations
6 Years with Bachelors; 4 Years with Masters
Expertise in gathering business requirements using JAD sessions, process flows, use cases and other methods
Proficient in "as-is" and "to-be" modeling / mapping of business processes
Working knowledge of business processes, system development and process improvements
Experience with the full software development life cycle
Excellent verbal and written communication skills to communicate complex information clearly and concisely
7+ years analyst experience preferred
Knowledge of Arkansas Department of Human Services adult protective services and funds management programs

244

Business Process Analyst Resume Examples & Samples

Product owner role – Design, develop, improve, and decision the future state processing
Issue management – include analyzing and prioritizing the issues for resolution
Readiness / Testing Management – Support testing, readiness, procedures, training, and implementation activities
Knowledge and experiences with Claims, Dispute, and Recovery operations and processing
Minimal 5 years of operation experiences
Excellent decision making skills and know when to escalate issues
Knowledge of Microsoft Office software (Word, Excel, Power Point, Outlook, SharePoint, etc)
BS/BA degree preferred

245

Business Process Analyst Resume Examples & Samples

Development and presentation of routine key performance indicators (point in time and trending)
Sizing and responding to unplanned interruptions in service caused by failures in process itself or issues with key inputs
Development of risk mitigation plans to improve process control
Development of process improvement plans to improve efficiency or customer experience
Analyze, synthesize, and present complex data to a variety of audiences in a manner that informs and influences
Lead and participate in cross-functional teams focused engaged in planning and executing process and experience changes
Develop and maintain strong relationships with stakeholders in a variety of functional areas
Serve as the primary point of contact for issues management relating to any production issues with owned processes
Define, build, and maintain operational controls to ensure accuracy and a positive customer experience through all owned payment channels
Proactively identify, recommend, and implement process improvement opportunities and customer experience enhancements
Fundamental understanding of Card Services
Demonstrated experience in managing processes including problem solving and root cause analysis
Well developed analytical skills
Proven ability to participate actively in multiple concurrent cross-functional initiatives
Strong focus on delivery of results
Strong business and technical acumen
Proven communication, presentation and writing skills
Influence and negotiations skills
Solid stakeholder engagement skills, including ability to interact with senior levels of management
Bachelor's Degree with 5 years of relevant experience

246

Business Process Analyst Resume Examples & Samples

Bachelors’ degree in Computer Science/Information Systems or related field of study with a minimum of 6 years of Business Analyst experience
Flexibility and problem-solving skills
Demonstrate strong oral and written communication skills
Must have experience/expertise in Microsoft Word and Excel
Prior experience with USPS
Active USPS Public Trust Clearance
Experience with VersionOne, ServiceNow, or HP ALM is a plus

247

Business Process Analyst Resume Examples & Samples

Coordinates with business and technology teams ascertaining system requirements, such as program functions, output requirements, input data acquisition, execution of users acceptance and may coordinate testing, and system techniques and controls
BA or equivalent + 15 yrs related experience, or MA + 13 yrs related experience
Software design and development experience with large scale enterprise applications in an Agile/Scrum environment - combination of custom and COTS software
Ability to work independently or with a team

248

Business Process Analyst Resume Examples & Samples

Statistical / Business requirement development
Business system design
Process analysis, design and documentation utilizing Lean methodologies and tools
User test case development and acceptance testing
Developing and analyzing operational and management reports
Issue resolution and root cause analysis
5 or more years of business processing and operational experience
Bachelor’s Degree OR High School Diploma, or equivalent, with 7 or more years of business processing and operational experience
Business analysis experience in commercial insurance preferred
Experience in PC environments within insurance operations and regulatory environments
Excellent analytical and planning skills necessary with ability to effectively manage changing priorities
Microsoft Excel, Access, Project and Windows skills
Knowledge of Zurich processing systems

249

Business & Process Analyst Resume Examples & Samples

Describes as-is / to-be models as part of the requirements elicitation process i.e.; process, data, work flow, application etc
Able to adapt to and apply different delivery methodologies including SCRUM, Waterfall and/or Lean
Plans, conducts / facilitates elicitation sessions and ensures production of associated deliverable's
Understand customers´ objectives, processes and products in order to make recommendations
Supports project manager in building Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan
Produces requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation
Analyzes and manages requirement risk, trace ability matrix and prioritizes requirements
Performs quality review checks on project deliverable's
Supports development of test plan, testing, implementation and training activities
Supports post implementation activities including problem solving and measurement of benefits achieved. In case expected benefits not achieved supports the analysis to determine root cause
Communicates effectively through different mediums at all levels

250

Business Process Analyst Resume Examples & Samples

Key functions involve identifying business requirements, performing data analysis and delivering impact assessments
Test coordination for system enhancements, large project initiatives and Mergers and Acquisitions
Must have previous Salesforce.com and ERP system experience preferably knowledge with applications such as SAP, Netsuite
Preferably knowledge with experience in Product configuration, Pricing
Bachelors Degree in Finance, Accounting, Computer Science, Business, or equivalent professional experience in the field of business analysis
Minimum 2+ years analysis
Previous experience in large, global corporation desired
Demonstrable experience in Quote to Cash
High Level of technical aptitude to learn and apply new technologies
Demonstrated ability to work in a team environment with changing priorities and time pressures
Good analytical, communication, organizational and interpersonal skills
Highly motivated with ability to drive results and work independently
Excellent organization, collaboration and planning skills
Excellent communication, presentation and customer engagement skills, including the ability to communicate with all levels of the organization
Demonstrated experience in business analysis techniques such as gathering requirements, conducting interview, modeling use cases, and creating use cases
Project management skills and an understanding of workflow management, a plus
Proven ability to analyze and understand complex business processes and data architectures, a plus
Ability to set priorities yet remain flexible in a changing environment
Personable and energetic with a proactive approach
Strong commitment to quality and accuracy
Strong commitment to client satisfaction
Travel when required, up to 25%

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