Business Process Analyst Resume Samples

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JW
J Witting
Jerome
Witting
73797 Predovic Ranch
Chicago
IL
73797 Predovic Ranch
Chicago
IL
Experience Experience
11/2016 – present
Chicago, IL
Lead Business Process Analyst
Lead Business Process Analyst
11/2016 – present
Chicago, IL
Lead Business Process Analyst
11/2016 – present
  • Provides recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives
  • Provides input into the planning, organization, implementation and monitoring of management processes, tools, risk, issues, opportunity management
  • Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management
  • Plans, performs and implements process improvement and/or change management initiatives
  • Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset management initiatives
  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality
  • Develops and implements processes to establish and maintain quality standards of existing products and services
03/2011 – 06/2016
Phoenix, AZ
Claims Business Process Analyst
Claims Business Process Analyst
03/2011 – 06/2016
Phoenix, AZ
Claims Business Process Analyst
03/2011 – 06/2016
  • Assist in development of application workflows and data entry
  • Assisting with various special projects as directed by the Manager of Government Programs Audit Support
  • Developing a consistent audit process to ensure all outside audits are effectively managed
  • Asset Recovery/Return to ensure IT Asset Management policies and asset return processes established by Optum Technology
  • Assist in development application training plans, user materials & job aides
  • Manage department communications and workarounds during large-scale outages
  • Responsible for providing research and root cause analysis for claim quality remediation
04/2005 – 09/2010
Los Angeles, CA
Business Process Analyst
Business Process Analyst
04/2005 – 09/2010
Los Angeles, CA
Business Process Analyst
04/2005 – 09/2010
  • Develop improvements to existing processes to deliver improved business performance
  • Track and report on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvements
  • Partner with department management to evaluate and make recommendations to update department workflows, processes and procedures to improve productivity
  • Assists Sr Management in developing and executing process improvement strategies
  • Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback
  • Responsible to working with HEMA Pre-authorization Management team to implement process improvements and work on special projects as assigned
  • Develop improvements to existing processes to deliver improved business performance and effectiveness
Education Education
Bachelor’s Degree in Business
Kent State University
Bachelor’s Degree in Business
Skills Skills
  • Excellent communication skills, both oral and written, including visualizations, and the ability to interact professionally with all levels of the organization
  • Ability to communicate complex issues to varying levels of users in a professional, positive, friendly and understandable manner
  • Strong problem solving and project management skills with acute attention to detail and ability to meet tight deadlines and project plans
  • Ability to learn complex material quickly, allocate time efficiently; handle multiple projects and deliverables concurrently managing competing priorities
  • Strong interest and knowledge of ecommerce and ability to resolve complex IT-related problems
  • Basic knowledge of one or more the concept of end-to-end Quality systems development
  • Basic understanding of quality management methods, tools and technologies or the desire to develop proficiency in in this area
  • A solid knowledge and usability of Microsoft Office, including Word, Excel, Access, Project, PowerPoint and Outlook to support the above responsibilities
  • Ability to thrive in a dynamic and fast-paced environment with the ability to prioritize competing deliverables due to changing timelines
  • Highly organized and able to effectively multi-task and plan/manage deliverables
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1

Business Process Analyst Resume Examples & Samples

  • Minimum of a bachelor’s degree in Computer Science, MIS or applicable degree
  • Three years of Business Process documentation/analysis experience
  • Requires technical and business knowledge, training, and understanding of job's requirements
2

Business Process Analyst Resume Examples & Samples

  • Above average performance in previous 6 months
  • Strong understanding of all system applications (TSYS, Lexis/Nexis, etc)
  • Strong organization and work prioritization skills
3

Business Process Analyst Resume Examples & Samples

  • Strong ability to understand business requirements and translate into process design and development
  • Strong experience in process engineering, this includes process design, process development, testing, and process deployment to Business As Usual
  • Knowledge and experience of financial measures and financial reporting
  • Proven ability to adapt to a structured approach to Process and System Design and Implementation
  • Strong analytical and attention to control skills
  • Creative thinker with strong problem solving skills
  • Strong communication and influencing skills with ability to work effectively with a diverse range of people
  • Experience of training. The abilityto explain complex processes and information face to face, over the telephone and in writing is particularly important
  • Proficiency in MS Excel,
  • Knowledge of Visual Basic would be an advantage
  • Very good English language skills
  • BCS certificate in business analysis would be an advantage
4

Business Process Analyst Resume Examples & Samples

  • Participate in cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes and opportunities for improvement
  • Perform gap analysis to evaluate scope and impact of current and future models
  • Develop, validate and articulate business, functional and system requirements
  • Collaborate with cross functional teams to develop, test and implement functional and/or technical solutions to achieve the desired end state
  • Participate in creation and delivery of presentations and/or training to all levels of Columbia staff, from functional business managers to executives
  • Work with other team members in testing activities to include writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
  • Contacts are normally made inside the organization. Internal contacts may include buyers, planners, distribution engineers and Senior Management. Interactions tend to focus on functional and system processes, problem solving, explanation, discussion and interpretations. Contacts regularly contain confidential/sensitive information
  • Ability to work independently and cooperatively in a diverse group / Previous experience within a global workforce, and awareness of and sensitivity to cultural differences
  • Experience in ERP Project implementation (including testing, cutover, validation and production support) preferred
5

Business Process Analyst Resume Examples & Samples

  • Background in SQL, SSRS, SAS Base SAS, and SAS/Graph, and/or Oracle environments or use of tools like TOAD & SQL plus, SSRS
  • Demonstrated knowledge of mortgage banking servicing, operations or originations
  • Ability to interact with business users including management and translate business requirements into technical solutions
6

Business Process Analyst Resume Examples & Samples

  • Bachelor's degree in a related field or equivalent experience
  • Minimum of 2 years experience as a business analyst or equivalent business acumen
  • Curiosity about how things work and how they can be improved
  • Self-motivated and eager to improve inefficient or error-prone processes
  • Demonstrated ability to influence beyond the scope of their position
  • Ability to self-manage task list and deadlines
  • Knowledge and experience with retail & store selling systems
  • Experience in writing business requirements and process documentation using the Agile Methodology
  • Excellent verbal and written communication skills and the ability to work independently with end users
  • Proficiency with Microsoft Office applications and Microsoft Visio, SharePoint
7

Business Process Analyst Resume Examples & Samples

  • Product classification according to the HTS
  • Providing ad hoc advice to cross functional peers
  • Verification of qualification for preferential trade programs
  • Support US Foreign Trade Zone activities
  • Prepare or review Post Entry documentation for presentation to US Customs
  • Audit daily reports for master data accuracy
  • Help to solve problems that may involve multiple departments
  • Apply analysis and critical thinking skills to recommend and implement solutions
  • Position requires 3 to 5 years of professional experience
  • Bachelor’s or advanced degree in supply chain logistics/distribution, finance, accounting, international business, or a similar field of study. Additional professional certification such as a Customs Broker License, Lean or Six Sigma is also desirable
  • Highly proficient with Excel
  • Understanding of databases
  • Able to analyse or audit data via reports
  • Ability to execute projects and tasks independently
  • Adept at establishing priorities and working to deadlines
  • Familiarity with ERP systems and data integration
  • Knowledge of issues related to international trade and regulatory environments such as
  • Dynamics of international commerce including export/import processes, trade finance practices, national and foreign statutory and regulatory provisions, tariff and nontariff barriers
  • Economic, market, political and other factors influencing trade objectives and positions
  • Agency, government and other programs related to foreign trade
8

Business Process Analyst Resume Examples & Samples

  • Participate in the planning, implementation and monitoring of the company business processes and procedures with the use of a structured approach and methodology
  • Participate in the analysis, mapping of existing and new processes and procedures to ensure effectiveness and efficiency and most importantly, increasing overall employee productivity
  • Communicate with senior stakeholders on key changes and ensure to provide training to relevant employees
  • Conduct stringent testing and thereafter, audit to ensure the effectiveness of processes and procedures
9

Business Process Analyst Resume Examples & Samples

  • The Business Process Analysts will be responsible for participating in process improvement initiatives, including maintaining and creating new business procedure documentation, performing validation analysis, identifying procedural and control gaps, recommending and implementing solutions. Process changes may require coordination with line of business, project office and other departments
  • Ability to facilitate meetings and lead business process design or improvement reviews by working closely with end user in the Commercial Lending Industry
  • Involves technical writing of related procedure, including procedure documentation, process maps and workflows
  • Ability to manage multiple continuous process improvement assignments
  • Ability to work on processes where analysis of existing processes, new requirements or data requires an evaluation
  • Must be well organized to coordinate simultaneous tasks/assignments/initiatives/status updates
  • May specialize in one or more of the following areas: Commercial Loan Origination Closing and Funding process, business process analysis and documenting and reengineering of policies and procedures
  • 10% travel at times required for assignments
  • Knowledge of process improvement methodologies, program and or project/change management
  • Highly developed conceptual, analytical and problem-solving ability
  • Highly developed interpersonal, verbal and written/technical communication skills, including the ability to communicate clearly, concisely and persuasively at all levels of the organization
  • Leadership personality to influence others for optimal team success
  • Ability to successfully work in a rapidly changing environment with multiple priorities
  • Proficiency with Microsoft Office, Visio, Access, SharePoint, Frame maker, Visual Basic
  • Commercial Banking Products and Commercial Closing/Funding experience, a must
  • Bachelor’s degree in Accounting, Operations Management or Project Management
  • Business Process Analyst III – 7 or more years of related experience
10

Business Process Analyst Resume Examples & Samples

  • Conduct process observations and interviews to create current state process models
  • Develop and maintain process model library using process management software
  • Analyze and measure the effectiveness of existing business processes
  • Develop ideas to enhance customer experience, increase productivity, and reduce cost
  • Research best business practices within and outside the organization to establish benchmark data
  • Develop presentations to clearly communicate data, project status, and resulting improvements to management
  • Proficiency in creating business process models using business process management notations (BPMN 2.0)
  • Exceptional ability to collect, analyze and interpret both qualitative and quantitative data
  • Proficiency in conducting business process analysis and contributing to process design by applying Lean and Six Sigma methods
  • Ability to plan and facilitate workshops resulting in workable solutions or action plans
  • Ability to self-manage time while working on multiple ongoing assignments
  • Ability to build productive working relationships
  • Excellent communication skills (written and oral)
  • Proficiency with statistical software packages (e.g., Minitab, SPSS) or Microsoft Office Excel and Access including pivot table analysis and database construction (preferred)
  • Business Process Analyst I – 2 to 4 years of related experience
  • Business Process Analyst II – 4 to 7 years of related experience
11

Business Process Analyst Resume Examples & Samples

  • Design, develop, and implement solutions for efficient material flows through the factory using Lean Principles. The design includes material arrival at docks and warehousing through the delivery to line-side locations. The focus will be on implementing innovative solutions for material handling that leverage automated systems
  • Targeted goals include
  • Master’s Degree in Engineering, Business or related program preferred
  • Experience applying and using material flow analysis tools, including simulation, time study analysis (dynamic and static)
  • Strong knowledge of material handling systems in a manufacturing or distribution system environment
  • Proven experience on implementation of large material handling, internal logistics, warehouse and conveyance projects
  • Lean manufacturing principles implementation experience
12

Business Process Analyst Resume Examples & Samples

  • Support the platform through the creation of Business Requirement Documents (BRDs) based on root cause analysis and technical changes
  • Perform user acceptance testing of the platform changes
  • Identify any trends or themes from consultant/carrier feedback that could support future enhancements and drive change for related improvements
  • Support the development and refinement of training materials for the platform
  • Recognize and escalate project challenges in a timely manner to ensure deadlines are met
  • Collaborate with business technology leaders to determine priorities for system enhancements/issues
  • Work with internal business leaders and subject matter experts to gather business requirements and support the requirements from idea generation to implementation
  • Review business processes with subject matter experts to develop process maps and centralization of work that could be standardized across the practice
  • Respond promptly, thoughtfully, and effectively to changing work environments, priorities, and situations
  • Support adhoc reporting requests from users within the practice
  • Build own skills, share ideas, and look for new ways to service key stakeholders
  • Communicate effectively with the leadership teams and internal partners for analysis/resolution of issues or project impact
  • Bachelor's Degree (in a business context preferred) or equivalent work experience required
  • 2+ years of professional work experience in a related field
  • Experience in supporting systems, operations, consulting or underwriting
  • Ability to interact with others in multiple locations: internally, externally, and globally
  • Ability to multi-task and work in a fast-pace environment
  • Self-motivated with the ability to succeed under minimal direction
  • Professional approach, strong communication skills and service oriented work style
13

Business Process Analyst Resume Examples & Samples

  • Responsible for the design, documentation and implementation of administrative processes
  • Ensure appropriate levels of performance and quality are attained. Adhering to HP's corporate guidelines while minimizing administrative costs through identifying and implementation of improvements in efficiency
  • Gather information and analyze process information to identify areas of improvement
  • Identify and communicate training gaps to management
  • Provide Process insight/Business knowledge to the report owners
  • Run Monthly reports for analysis/purpose and creation of specific reports on demand for managers
  • Support delivery of F&A Services to customers
  • Provide expertise and gives consultancy to the management team
  • Focus on re-engineering the process and closely work with the supervisors
  • Maintain regular analysis of all kinds (System, defect, Accuracy, TAT)
  • Update training materials and user guides
14

Business Process Analyst Resume Examples & Samples

  • Participate in and/or lead requirements gathering sessions for new system requirements or enhancements to existing systems related to Fixed Assets. 2.Work with business users in developing high quality documentation of the current “as is” processes, including capturing process objectives, design decisions, and process/workflow requirements. 3.Develop and support end-to-end testing, partner with key users and Business Transformation and Automation (BTA Finance), and provide metrics for testing to upper management. 4.Participate in the documentation of “to be” processes, training materials or user guides for projects. 5.Manage master and cutover over data including data cleansing, updates and data reconciliations 6.Recommend processes and audit procedures to ensure SOX controls compliance and maintenance of controls 7.Support current finance business processes and cross train with team members in the BTA Finance team, as appropriate. 8.Coordinate execution of project tasks in your functional area and excel working under the pressure of tight project deadlines. 9.Lead and facilitate meetings, present to various stakeholders
  • Degree in Accounting/ Qualified chartered accountant or MBA will be added advantage
  • Demonstrate functional experience in the areas of General Ledger, fixed assets capitalization, Depreciation, Cost centers, Profit centers, WBS
  • 4-5 years of domain experience required in the areas of SAP FICO and SAP project systems
  • Formal SAP FICO experience will be preferred
  • At least one implementation experience may be an added advantage
  • Understanding of FICO integration with AP, , HFM and other systems
  • Knowledge/experience with some of the following –Advanced Excel, Microsoft Visio and Power Point
  • Excellent analytical and problem-solving skills are critical. The qualified candidate would be able to think through issues and provide well-developed and workable solutions which contemplate the end-to-end process
  • Ability to work flexible timings to support global teams and operations
  • Understanding of program management, methodologies and hands-on experience in managing all aspects of project delivery
  • Ability to work collaboratively in a team environment
15

Business Process Analyst Resume Examples & Samples

  • Participate in and/or lead requirements gathering sessions for new system requirements or enhancements to existing systems in areas of Procure to Pay. 2.Work with business users in developing high quality documentation of the current “as is” processes, including capturing process objectives, design decisions, and processes/workflow requirements. 3.Develop and support end-to-end testing, partner with key users and Business Transformation and Automation (BTA Finance) and providing metrics for testing to upper management. 4.Participate in the documentation of “to be” processes, training materials or user guides for projects. 5.Manage master and cutover over data including data cleansing and updates 6.Recommend processes and audit procedures to ensure SOX controls compliance and maintenance of controls 7.Support current finance business processes and cross train with team members in the BTA Finance team, as appropriate. 8.Coordinate execution of project tasks in your functional area and be comfortable in working under the pressure of tight project deadlines. 9.Lead and facilitate meetings, present to various stakeholders
  • 4-5 years of domain experience required in the areas of SAP materials Management (MM) modules, SAP project systems, Accounts Payable
  • Formal SAP MM experience will be preferred
  • Understanding of SAP MM integration with FICO, AR, Project management, HFM and other systems recommended
  • Demonstrate functional experience in the areas of Vendor master maintenance, purchasing, Accounts payable, Withholding taxes, Supply chain, in a global environment
  • Knowledge and experience with SaaS solutions such as Ariba, Concur and Coupa
  • Proficient at using Advanced Excel, Microsoft Visio and Power Point
  • Excellent analytical and problem-solving are critical. The qualified candidate would be able to think through issues and provide well-developed and workable solutions which contemplate the end-to-end process
16

Business Process Analyst Resume Examples & Samples

  • Standardize and document workflow procedures and implement the same ensuring timely and accurate distribution of workpackages to the appropriate LD&FC centers in order to maintain established Service Level Agreements
  • Manage incoming workflow of all C&I desk staff (regardless of physical location) by utilizing to-be established workflow guidelines. Train and guide the staff in those efforts. Monitor and review CLO, logs, and reports to ensure optimum performance and efficiency. The C&I desks support Commercial and Wealth Management lenders across the organization’s footprint
  • Ensure compliance with established internal guidelines and external regulations in order to timely review and assign workpackages
  • Maintain accurate reporting that captures key milestones and volume tracking of workpackages.Partner with internal customers to ensure open communications between Relationship Managers, Underwriting Centers, Credit Risk Officers and the LD&FC C&I desks. Ensure adequate and responsive service
  • Detect workflow problems and escalate/address issues accordingly. Resolve escalated service issues as quickly as possible
  • Review procedures and make ongoing recommendations to improve efficiency and productivity of the department
  • Identify training issues and implement communication/processes/coaching as necessary to resolve such issues and ensure full understanding of procedures by all desks
  • Monitor individual and departmental performance against established metrics and gearing ratios and recommend corrective action as needed
17

Business Process Analyst Resume Examples & Samples

  • Conduct holistic modeling and analysis of strategic business processes
  • Participate in redesigning strategic business processes by interviewing end-users, facilitating ideation, and developing prototypes
  • Coordinate with implementation teams – including business analysts, developers, and quality analysts – to design process-improvement solutions
  • Participate in technology evaluation and selection, proposal review, and contract negotiations
  • Minimum 5 years of professional experience in modeling, analyzing, and redesigning end-to-end business processes
  • Hands-on experience with Business Process Model Notation, prototyping tools (e.g. Visio, Balsamiq), Excel, and PowerPoint
  • Strong analytical, communications, coordination, and project management skills
  • Prior experience in management consulting and design thinking will be highly desirable
  • Broad knowledge of wealth management related processes will be desirable
  • Ability to work independently, while collaborating with internal teams
  • Undergraduate degree preferably in business, economics or computer science
18

Business Process Analyst Resume Examples & Samples

  • Perform day-to-day actions pertaining to examining complex Commercial Loan Documentation and all related forms, upload of loans and processing/servicing of payments and complex maintenance requests
  • Perform daily complex Commercial Loan updates to AFS system, or via AFS Commercial Loan Origination (CLO)
  • Service complex Commercial Loan transactions; i.e. SWAPS, Participations, Letters of Credit, Syndications
  • Interpret requests for boarding complex Commercial Loans, and determine structural hierarchy
  • Ensure daily tasks performed meet regulatory requirements to avoid unnecessary bank exposure
  • Create and maintain quality control policies for ensuring maximum data integrity
  • Interact with Commercial Banking liaisons and lenders, provide optimum service support
  • Anticipate, plan and independently prioritize complex assignments to comply with the department’s service level commitment; Maintain open dialogue with management
  • Develop Sigma Methodology to assess performance; Recommend new technologies and methodologies to create best processes within Commercial Loan Operations; Develop strategies to maximize operational efficiency, enhance customer satisfaction, increase productivity, and reduce cost
  • Participate in system testing and validation; Prepare procedure documentation, process maps and workflows
  • Perform complex reconciliations and financial analysis concerning all aspects of commercial loan activities
  • Analyze and interpret both qualitative and quantitative data about line of business segment through data mining, data modeling, creating ad-hoc reports, and conducting complex research
  • Provide subject matter expertise and technical guidance to ensure timely resolution of issues arising from day-to-day operations
  • Bachelors degree with a concentration in Business or Finance
  • At least 3 years experience in relevant Financial Operations, Loan Servicing, or Commercial Lending industry
  • Comprehensive knowledge of Commercial Banking products, terminology, and Commercial Closing/Funding documentation
  • Experience with accounting and audit practices as it relates to debit and credit transactions for balancing purposes
  • Highly proficient in Microsoft Excel (i.e. macros, v-lookups, pivot tables, advanced formulas) and Microsoft Access (i.e. database creation and maintenance, SQL query development and report design)
  • Experience interacting with the AFS Loan System
  • Proficient with data-analysis tools and applications (Mobius Document Direct, Monarch, Visio)
  • Proficient with use of other digital and electronic channels (Loan Flow Direct, I-Archive Viewer, General Ledger/TM1, Adobe, Alnova, Powerpoint)
  • Exceptional analytical, investigative, diagnostic, and problem solving skills
  • Ability to work well with others in a time-sensitive environment, under pressure, and with changing priorities in order to meet daily deadlines
  • Highly creative individual with excellent organizational skills and a “think outside the box” mentality
  • Strong customer-centric focus
  • Strong interpersonal skills with an ability to communicate (both verbal and written) clearly, concisely, and persuasively at all levels of the organization
19

Business Process Analyst Resume Examples & Samples

  • Drive process analysis across all involved functions and stakeholders (service, engineering, supply chain, sales, etc.)
  • Be the owner of end-to-end requirements gathering and definition, in collaboration with cross-functional subject matter experts
  • Contribute to best-in-class systems development, and ensure systems adoption and continuous improvement by incorporating all user feedback
  • Be the expert for the modules you own, and provide competent support to users, stakeholders, training and support teams
  • Gather and evaluate feedback for continuous improvement of our operations systems
  • Support with training, support, and operational tasks to ensure the system provides all required functionalities for users
20

Business Process Analyst Resume Examples & Samples

  • Risk business process analysis and modelling
  • High level process mapping
  • Logging data flows, relevant systems and controls
  • Uploading information onto a bespoke process modelling tool
  • Develop close working relationships with key stakeholders both within PwC and on client site
  • Preparation and delivery of reports
  • 2:1 (or better) degree in a relevant subject. Candidates with 2:2 degrees, but who have relevant experience and/or qualifications, will be considered
  • Post graduate or other professionally accredited qualifications relevant to the role (e.g. Lean Six Sigma)
  • Experience of working in similar roles in a banking or financial services environment
  • Experience of business process analysis in large, matrix organisations
  • Experience of high level process mapping
  • Track record of delivering high quality work in a similar environment
21

Business Process Analyst Resume Examples & Samples

  • Assist in gathering and documenting business requirements
  • Assist in business process sessions and documentation of workflows
  • Facilitate problem solving sessions with business users and present findings to his/her manager
  • Understand the “big picture” and strive for best practices that can be implemented globally
  • Involved in creating and implementing change management strategies
  • Assist in creating/editing training documentation
  • Support end user training sessions and workshops
  • Creates business test scripts and facilitates User Acceptance Testing for system implementations, modifications, and fixes
  • Establish partnerships in cross functional areas to support company initiatives
  • Partner closely with the IT team to work through systems issues and to identify process improvements
  • Help to bridge the gap and understanding between IT and end users
  • Maintain communication with the business on project statuses and issue resolution
  • Provide continuous support and training to the business teams
  • Minimum Bachelor’s Degree in Business or related field
  • 3-4 years’ experience in supporting the business in retail systems implementations to include: business requirements gathering, business process definition, change management, end user training, and User Acceptance Testing
  • Systems experience in retail reporting applications, Microstrategy strongly preferred
  • Systems experience in merchandising applications to include: item and PO creation, price management, and attributing
  • Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas
  • Ability to analyze problems and propose solutions
  • Excellent time management skills including the ability to manage multiple projects at a given time
  • Ability to work in a fast-paced, dynamic environment
22

Business Process Analyst Resume Examples & Samples

  • Works with management and business teams to help identify significant process opportunities and present ROI
  • Drives major process re-engineering efforts by
  • Leading business owners to define process future state and ROI
  • Proposing a roadmap of specific focused projects/actions to achieve the desired future state by implementing the proposed changes
  • Participating in projects to map existing processes; lead the definition/documentation of the to-be processes; define/document tool requirements, data changes, business rules, metrics, and training to achieve “to be” process
  • Work with Business Systems and IT teams as needed on functional specs and test scripts
  • Work with business and other functions as needed on process implementation planning including job roles/incentives; UAT; training; and metric gathering
  • Data and processes analysis, swim-lane/process diagramming
  • Conducting business process design workshops
  • Developing and defining business requirements, workflow design, processing mapping, functional specifications, gap analyses, and use cases
  • Interacting with business owners and IT Teams (Oracle, SalesForce.com, EDI, Web) to ensure the system solutions meet the functional requirements
  • Require to work across business areas, which may result in focus on a particular area for a period of time
  • Implement cause/effect analysis methodologies and metrics on business process improvements
  • Perform detailed analysis of business and technical processes and requirements
  • Review and approve technical approach and design documentation
  • Review, recommend and implement available or industry standard tools and technologies as appropriate to deliver process optimization solutions
  • Collaborate with business customers, business process architect and IT technical team to drive process optimization, solution architecture, scalability, optimization and automation for the WW Field Operations team
  • BS/BA degree in Business
  • 5+ years Sales/Sales Operations business related work experience
  • 7+ years experience leading major Programs/Projects in a complex, global corporate setting
  • 5+ years of experience of implementation and management of business automation solutions within the Front Office domain (CRM – SFA / Marketing / Service, PRM etc.)
  • Practical and hands-on experience in implementing, managing SalesForce.com solutions for SFA, Marketing, PRM, Service modules
  • Understanding of Sales Cycles, Sales Models, Sales Tools, end-to-end business processes (front-office and back-office), lifecycles of various enterprise entities (e.g., Customer, Product, Installbase, Service Contracts etc) and implementation of these within CRM and ERP systems for
  • Partner Relationship Management
  • Opportunity Management
  • Deal / Account Registration
  • Quoting
  • Order Management
  • Service Renewals
  • Web-based self-service portal
  • B-2-B transactions: EDI
  • Merger and Acquisition integration - both systems and processes
  • Experience in designing and developing automation solution to deliver business value
  • Experience designing and implementing solutions using Oracle EBS, EDI, SalesForce.com platform and infrastructure
  • Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP and strong understanding of enterprise integration
  • Experience in Software or High Tech industries with 3-tier channel business model strongly preferred
  • Must be a self-starter, motivated individual who works well under pressure
  • Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
  • Ability to drive collaboration with functional and technical teams to achieve effective solutions
23

Business Process Analyst Resume Examples & Samples

  • Serve as the liaison between the Finance and the IT development team
  • Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements. Critically evaluate information gathered from multiple sources and reconcile conflicts
  • Dissect high-level information into details and communicate these details in a manner understood by relevant audiences
  • Where possible, influence requirements and process to effectively utilize systems and applications without customization
  • Document current business processes and data flows using standard modeling techniques
  • Evaluate processes, data and systems using a systematic, disciplined and data-driven approach
  • Perform root cause analysis to identify solutions that address the true source of issues and gaps
  • Analyze data sources and data flows to identify data quality issues and make appropriate data governance recommendations
  • Perform benchmarking activities with peer companies to identify industry-wide best practices
  • Manage conflict and negotiation between teams and across organizational lines to drive towards the most effective solutions
  • Document future-state processes and functional requirements
  • Determine change management and ongoing operational requirements in order to realize the real benefits of the initiative
  • Contribute to the overall maturity of the function through development of tools/templates and by providing education to peers and key customers
  • Bachelor degree required (finance, business, information systems); graduate degree preferred
  • 7+ years in business process engineering, business systems analysis, management consulting and/or change management
  • Proven track record of analyzing complex processes and driving execution of improvements
  • Broad knowledge of process improvement methodologies (Six Sigma, Lean, BPM)
  • Experience in implementation of a large cross-functional system
  • Lean, Six Sigma or BPM Certification a plus
  • Finance business intelligence and reporting experience a plus
  • Procedures that meet finance stakeholder requirements
24

Business Process Analyst Resume Examples & Samples

  • Gathering and documenting Business & Functional requirements
  • Creation of workflows/process flows/flowcharts to document the as-is and to-be states of business process, business rules and functionality
  • Developing UAT Test Cases partnering with the Product Owner and the Test Leads
  • Creating & Maintaining Traceability Matrices (to track and map from requirements through UAT test cases)
  • Providing guidance and direction to developers, designers and testers in the proper implementation & testing of the documented requirements
  • Bachelor's level degree
  • 3 to 5 years of progressively responsible marketing experience
  • Good mixture of technical understanding and marketing/practical application
  • Ability to partner and build relationships across matrix organization and various levels
  • Ability to adapt in a functional area and role that is high velocity and ever-evolving
  • Fluency in oral and written English
  • Business & Technical writing skills
  • Solid organizational and time management skills
  • Ability to multitask across different projects at the same time
  • Ability to work under minimal direction
  • Works well under pressure in a fast paced environment
  • Possesses flexibility & a positive attitude at all times
  • Ability to work independently and within teams
  • Experience with eCommerce systems
  • Experience in online marketing space and thorough understanding of a wide range of digital capabilities
25

Business Process Analyst Resume Examples & Samples

  • Analyzing business requirements and defining criteria of enhancement proposals
  • Implementing defined proposal in line with sustainable regular process activities
  • Post-implementing service delivery and maintaininf related processes
26

Business Process Analyst Resume Examples & Samples

  • Develops sustainable, repeatable and quantifiable business process improvements within the stated deadlines
  • Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced customer service, increased productivity, and reduced cost
  • Analyzes and measures the effectiveness of existing business processes
  • Assist with new information technologies development and support reengineering business processes
  • May specialize in one or more of the following areas: business process analysis and reengineering, change management and measurement, and/or process driven systems requirements, associate relations and governance routines
  • Bachelor's degree or relevant work experience may substitute for education requirements
  • Two to four years of relevant work experience
  • Ability to support Change Management, Project Management and Process Improvement principles
  • Support business process improvements delivering
  • Ability to manage multiple ongoing projects
  • Strong team facilitation skills
  • Proficiency with Microsoft Office Suites such as, Excel, PowerPoint, SharePoint, etc
27

Business Process Analyst Resume Examples & Samples

  • BS/BA degree in Business or IT
  • Experience related with Business Sales/Sales Operations
  • 3+ years of experience leading major Programs/Projects in a complex, global corporate setting
  • 3+ years of experience of implementation and management of business automation solutions within the Front Office domain (CRM – SFA / Marketing / Service, PRM etc.)
28

Business Process Analyst Resume Examples & Samples

  • Experience working in Finance/Business/Operational programmes,
  • Strong strategic and analytical skills gained within a finance role within a global organisation
  • Highly organized and capable planner able to work under pressure to meet deadlines
  • Experience working in matrixed organisations
  • Ability to communicate professionally, clearly and effectively to get across important issues to different groups of stakeholders
  • Actively promote and represent the core deliverables of the programme
  • A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups
  • Experience of Smartsheet project planning tool
  • Project Management qualification, MSP, Prince2
  • Post graduate accountancy qualification
29

Business Process Analyst Resume Examples & Samples

  • Plans, performs and implements continuous process improvement initiatives
  • Organizes, leads, and facilitates cross-functional team sessions
  • Ability to apply knowledge and analytical skills to resolve issues and improve operations
  • Ability to engage and communicate effectively in small and large group sessions both onsite and remote
  • Ability to drive issues to resolution without authority position
  • Process mapping and analysis
  • Data mapping, reporting, and analysis
  • Demonstrated knowledge of process and data mapping and analysis tools (Visio, Lucid, Excel, etc.)
  • Ability to operate in a dynamic environment and retain focus on goal achievement
  • Strong multi-tasking capabilities
30

Business Process Analyst Resume Examples & Samples

  • Suggesting and tracking continuous improvement
  • Provides project management and systems expertise
  • Manages and leads business process improvement initiatives including design, documentation, training, and implementation based on project specific requirements
  • Manages the development and implementation of reports and analysis
  • Minimum fifteen years of project management leadership experience required
  • Bachelor’s degree required and MBA preferred
  • Strong communication and documentation skills and a high degree of independence and accountability are expected
  • Good working knowledge of accounting, finance, and operations required to interface with a diverse group of employees
  • Microsoft Dynamics AX certification is required
  • Strong project, systems, and business process experience
  • Experience with system design and implementations
  • Excellent organizational skills to establish priorities, work in a team context, and manage multiple activities to meet unit, campus, and system wide deadlines
  • Understands agile development and waterfall project management methodologies with demonstrated ability to use project management tools
  • Expert skills in Microsoft AX, Excel, Power point, Access, Sequel, and Visio
  • PMP certification is required
  • Six Sigma experience is beneficial but not required
31

Business Process Analyst Resume Examples & Samples

  • Develops sustainable, repeatable and quantifiable business process improvements
  • Researches best business practices within and outside the organization to establish benchmark data
  • Assists in developing and implementing a Quality Assurance / Quality Control process in support of an overall governance process
  • Manages ongoing monitoring and reporting on QA / QC processes
  • Serves as a secondary resource for data mining, reporting, and Origenate LOS system admin tasks, as needed
  • Knowledge of Change Management, Project Management and Process Improvement principles
  • Demonstrated proficiency in leading business process improvements delivering significant value to an organization
  • Proficiency with statistical and data mining languages (SAS, SQL, etc) with advanced Excel (VBA) experience preferred
  • Indirect Auto Finance experience strongly preferred."
32

Business Process Analyst Resume Examples & Samples

  • Develops the communication approach for the program including stakeholder analysis, and communications to facilitate the execution of change initiatives
  • Possesses an in depth knowledge of retail, merchandising, distribution and supply chain business segments in order to formulate strategies for implementing appropriate internal changes in response to external conditions, changes, etc
  • Researches, collects and analyzes data on best business practices within and outside of NEXCOM Enterprise to establish benchmark data that focuses on improvement of business processes
  • Determines how new information technologies can support and/or improve current business processes
  • Partners with consultants to assess skills of organization and roles and identify roles and responsibilities
  • Assists in developing revised job descriptions with a focus on process and role standardization
  • Plays a lead role in managing change throughout the Enterprise by focusing on process adoption, communication, documentation, and training
  • Tracks organizational resistance to change and develops programs to address resistance
  • Leads business process reviews of processes impacted by the Oracle Retail Upgrade Program solutions. Measures and evaluates processes using statistical tools, approaches and techniques to validate effectiveness. Identifies and/or establishes key metrics and internal benchmarks to analyze current vs. desired performance outcomes
  • Supports the Program goal of minimizing modifications by working with the business process owners, Oracle, consultants, and project teams to identify and implement business process changes that allow NEXCOM to avoid custom modifications
  • Documents processes, and develops training documentation for the Oracle Retail Upgrade Program Solutions. Ensures that appropriate process documentation is available to the process owners
  • Works with business team leads to define improvement goals for functional business processes and procedures to reduce redundancy, return consistent results and yield a return on investment
  • Fosters a collaborative engagement with all codes, making sure that their feedback is welcome and acted upon
  • Influences and drives results in a fast-moving environment with complex technological applications
  • Identifies and communicates roadblocks in a timely manner with a solution oriented, positive approach
  • Influences and breaks barriers across the Enterprise by using informal and indirect authority. Performs other related duties as assigned
  • 1 year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree for 3 years of general experience
33

Business Process Analyst Resume Examples & Samples

  • Schedule and facilitate a host of Commercial Credit Risk Operations meetings
  • Manage the existing portfolio of Commercial Credit Risk Operations projects, initiatives and departmental activities
  • Manage new incoming portfolio of Commercial Credit Risk Operations request for projects, initiatives and departmental activates where items are recorded for monitoring, tracking and/or assistance with development and implementation
  • Manage formal communication routines and channels for Commercial Credit Risk Operations
  • Manage SharePoint site, web design and administration functions
  • Develop and facilitate training sessions on a variety of Commercial Credit Risk Operations and System implementations
  • Lead business process design or improvement reviews by working closely with end user in the Commercial Bank
  • Involves technical writing of related procedure, including procedure documentation, process maps, workflows
  • Ability to manage multiple assignments
  • Ability to work on processes where analysis of existing processes, new requirements or data requires analysis and process improvement proposal
  • Must be well organized and able to coordinate simultaneous tasks/assignments/initiatives/status updates
  • Must specialize in one or more of the following areas: Commercial Loan Origination Closing and Funding process, business process analysis and documenting and reengineering of policies and procedures
  • Travel required for certain assignments
  • Expert in Microsoft Office, Visio, SharePoint, Visual Basic and technical writing
  • Commercial Banking Products & Commercial Closing and Funding – 2 to 4 year experience
  • AFS Level III, AFS CLO and Loan IQ experience, a plus
34

Business Process Analyst Resume Examples & Samples

  • Managing small to medium size projects/initiatives; driving meetings, recommending business priorities, and coordinating task assignments with senior business partners such as CWM Compliance, Legal, Risk, Supervision, Product, and Audit
  • Ability to work with senior management at our firm, including creation and delivery of executive level presentations
  • Presentation to Change Management/NBIA and Risk and Control Committees
  • Research and analysis of escalated challenges raised by the field; proposing and implementing solutions
  • Development, enhancement and/or oversight of complex processes
  • Analysis of proposed solutions to determine impact across CWM business, with an eye toward risk and controls, cost, advisor and client experience
  • Updates to firm policies, procedures, and process maps
  • Audit Response Preparation
  • Creating and managing reporting
  • Quality Control/Testing or ensuring that testers understand the requirements so that test cases are effective
  • Requires 5+ years investment industry knowledge
  • Prefer Project experience and experience preparing and delivering presentations
  • Highly organized with a focus on solutions and innovation
  • Ability to work independently and attention to detail required
  • Strong verbal and written skills
  • Experience with Microsoft Products, Word, Excel, PowerPoint, etc. (Visio a plus)
  • Must have ability to use independent judgment and willingness to dig deep into details of processes and projects
  • Bachelors degree - Business, Finance, Accounting preferred
35

Business Process Analyst Resume Examples & Samples

  • More technically sound in area of expertise with broader knowledge of other areas
  • In-depth Functional / Industry Knowledge is required
  • Highly flexible and adaptable to change
  • Able to serve as a key subject matter expert and mentor to other more junior level employees
36

Business Process Analyst Resume Examples & Samples

  • Candidate should have awareness of competitor processing and industry applications
  • Must be able to comprehend and articulate complex investment structures in a constructive and comprehensive manner
  • 3-5 years investment operations and process improvement experience supporting or operating process across 2–3 of the following areas
  • Operations / Data Management
  • Trading / Portfolio Management
  • Client Service / Onboarding / Workflow Management; and / or
  • Performance & Reporting
37

Business Process Analyst Resume Examples & Samples

  • Collaboratively assisting, or leading, on a case-by-case basis, the needs and implementation analysis associated with new processes
  • Assist with planning and scheduling action items in sequence and in parallel
  • Assist with monitoring and reporting progress to completion
  • Assist with creating and maintaining contingency plans in the case of delays or interruptions in implementation
  • Monitoring and assessing deliverables against expected results
  • Preparing summary and detailed reports
  • Liaising among different support, control and line of business units
  • Assisting with tracking and maintaining unit policies and procedures
  • Ability to work effectively with others in non-hierarchical relationships
  • Excellent Time management and organizational skills
  • Skilled in the use of Microsoft Office programs and ability to learn and use additional computer applications as needed
  • Comfortable handling multiple assignments and tasks in parallel and meeting deadlines
  • Business Process Analyst I – up to three years of related experience
  • Business Process Analyst II – at least three years of related experience
  • Business Process Analyst III – at least five years of related experience
38

Business Process Analyst Resume Examples & Samples

  • Provide identification, analysis, documentation and implementation of key policy and procedure improvements
  • Solve complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions
  • Play a pivotal role in company-wide operations improvement initiatives: identifying issues, forming hypotheses, and synthesizing conclusions into recommendations
  • Conduct data analyses, such as regressions, factor analyses, correlations, etc
  • Communicate recommendations on initiatives and influence leaders through data, analytics, and thoughtful interpretation of findings
  • Provide support to the business, executive team and the HR function in the areas of HRIS, compensation, benefits and staffing
  • Interact with company executives with poise and professionalism
39

Business Process Analyst Resume Examples & Samples

  • Serving as liaison with business and technical staff to build business relationships, document business cases, and manage and drive change within the organization
  • Serving as functional expert for business software applications within a given process area and coordinating the integration and the data associated with these applications to upstream and downstream processes
  • Identifying, assessing, and recording near-term business needs, recommending business priorities, and advising business units on options, risks, and costs versus benefits
  • Facilitating the development of business cases both for new application development projects and for enhancements to existing applications
  • Organizing and managing requirements development and design sessions with both the business community and Battelle s Corporate IT organization
  • Translating business requirements and processes into design documentation, including, but not limited to, workflows and requirements documents
  • Defining, developing, and managing process improvement projects
  • Participating on and leading business process reengineering teams by apping as is and to be business processes, eliciting, documenting, and validating requirements and their drivers and business process metrics
  • Working with test engineers to develop, execute, and track test plans including test cases/scripts/ scenarios in support of the testing objectives
  • Creating, providing guidance on, and reviewing end-user process and procedure documentation
  • Providing support for functional end-users after project deployment and participating in continuous process improvement initiatives, new requirements development and enhance projects
  • Ensuring timely and accurate project tracking and delivery
  • Certified Business Analysis Professional
  • Experience using, supporting, and/or implementing ServiceNow
  • Specific expertise with PeopleSoft Financials
40

Business Process Analyst Resume Examples & Samples

  • Recommend best practices/experiences and solution capabilities to customers
  • Develop process map for OSS area, including defining process flows, roles and interfaces to other processes
  • Customer workshop management with structural methodology to define TO-BE processes
  • Gather, clarify, validate and analyze business requirements through ongoing active relationships with the key stakeholders
  • Responsibility for the requirement management and change control for process/area
  • Identify and define process KPIs
41

Business Process Analyst Resume Examples & Samples

  • Conduct quality assurance of business process artifacts to ensure adherence to enterprise BPM notation/taxonomy standards
  • Communicate critical feedback to business partners in an affirming/positive manner that encourages education, engagement, and communication
  • Manage categorization of all process artifacts to an enterprise capability and process model
  • Manage and execute operational processes to support intake, access, administration, and reporting requests for the Enterprise BPM Repository
  • Generate operational reports/dashboards to support enterprise BPM governance
  • Identify enterprise-wide opportunities for process improvement through analysis of the BPM inventory
  • Support BPM training and communication activities in support of the enterprise BPM mandate
  • Encourage participation and adoption of BPM standards through developing positive relationships with business partners and stakeholders
  • Experience in process mapping tools/techniques
  • Knowledge of process improvement tools/methodologies (SIPOC, DMAIC, RACI, Value Stream Mapping etc)
  • Strong interpersonal and communication skills including the ability to communicate with business partners
  • Demonstrated attention to detail and ability to multi-task
  • Flexibility to adapt quickly and change priorities as required
  • Sound analytical and problem solving skills as well as proven time management skills
  • Great written and verbal communication skills regardless of the level of the target audience
  • Ability to work independently and within a larger team
  • Excellent Microsoft Office skills, including Visio, Excel and PowerPoint
42

Business Process Analyst Resume Examples & Samples

  • Analyses operations procedures, processes, and problems to identify areas for automation or improved workflow
  • Improve efficiency and capacity within TA by STP initiatives and roll out
  • Works directly with TA clients and TA's client's clients in the roll out of STP
  • Reviews workflow to evaluate effectiveness and proposes system
  • Changes to improve productivity
  • Interacts with staff in analysing existing operational procedures
  • And interpreting how client needs can be better met
  • Details client and business requirements for management approval
  • Works as part of the project team to design, UAT and roll out projects
  • Supplies operational support to users for new and existing systems
  • Communicates effectively with clients and counterparty agents to schedule and coordinate testing of Straight-Through Processing (STP)
  • Able to work with both internal and external contacts to ensure successful testing of STP trading
  • Assist other TA offices in STP testing
  • Collect and store testing evidence for each project
  • Work closely with the client and agent to monitor go-live of STP trading
  • Ability to spot potential problems and to proactively raise awareness to the team and/or client
  • Reviews existing procedures, processes, and challenges to recommend where automation or improved processes can be implemented
  • Investigates and identifies root causes of errors
  • Re-engineers processes to ensure that both business and client needs are met and efficient processes are in place
  • Interacts with staff in both IT and operations to formulate and implement solutions to improve processing
  • Understands, determines and thoroughly documents business requirements
  • Prepares feasibility and cost effectiveness proposals for Docket and Project meetings
  • Helps management prioritise workload to meet urgent business &/or client needs and tactical solutions with a view to enhancing/implementing longer term strategic solutions
  • Creates and writes procedures or BRD's as required for manual workflow or system changes for TA
  • Writes proposals for system changes/enhancements
  • Implements new efficiencies to improve accuracy and timeliness and reduce costs
  • Works on the implementing of tactical solutions and looks to insure the company strategic goals are being followed in line with the firms project frontier
  • Coordinates work station set up, selecting appropriate technology
  • Instructs staff on new system procedures
  • Provides technical support for system exception processing
  • Participates in meeting both on-site or via telephone with both clients and vendors
  • Knowledge of transfer agency TA Platform Multifonds (Current Version 3.9)
  • High-Level knowledge of Babel (Bravura Solutions)
  • An excellent knowledge of SWIFT
  • A working knowledge of Euroclear and/or EMX is a plus
  • Knowledge of system capabilities, usually obtained through formal training or experience with PC or mainframe applications, is required to assess automation possibilities
  • Strong knowledge of Fund Administration with particular emphasis on the Transfer Agency
  • Advanced analytical skills at Business and Project level
  • Can work methodically and on own initiative
  • Familiar with industry trends and trading practices
  • Ability to follow and adhere to pre-established Policies in relation to STP trading
43

Business Process Analyst Resume Examples & Samples

  • Use your accounting experience and training to analyze our existing processes for efficiencies and improvements
  • Be able to interact with CPAs and other accounting professionals to suggest improvements to their daily operations
  • Leverage your experience with large system implementations and ERP’s to deliver key business insights
  • Gather business requirements and help Finance prioritize what is in scope for our solutions
  • Ensure smooth implementation and roll out of new technologies
  • Refine processes by asking questions and assessing all details for consistency
  • Passion to eliminate waste and inefficiencies by enabling teams to work more efficiently
  • Experience in Accounting process analysis
  • Flow charting complex and intertwined business processes
  • Experience with major project implementations and ERP systems a plus
  • Actively listening to others and embracing problems by finding solutions
  • Ambition to execute at a detailed level while dealing with ambiguity
  • Self-motivated individual who can work independently and collaboratively in a team environment
  • Bachelor’s degree required. Major in accounting preferred or equivalent experience
  • 2 years business process analysis
  • 2-3 years accounting experience
  • Hands on experience with major ERP Accounting System is preferred
44

Business Process Analyst Resume Examples & Samples

  • Ensure timely, accurate reporting of Key Risk Indicators to various control forums
  • Partner with the KRI strategy team and work closely with KRI data providers, LOB Control Teams, Business Owners, and Operational Risk Managers for those areas of focus
  • Critically review KRI metric submissions for quality and accuracy and provide feedback to the KRI strategy team to drive discussion with the business partners
  • Review existing business reporting and processes and evaluate alternative solutions to drive improvements in the process
  • Participate in reporting review meetings and KRI development working sessions
  • Implement KRI change requests
  • Maintain documentation around KRI metrics across various functions
  • Bachelor's degree in engineering, information technology, finance, or other business related field
  • 2+ years of Financial Service Industry experience in a reporting, risk management, or operational control related role
  • Experience using various Business Intelligence tools (examples include Business Objects, Cognos, Oracle, Qlikview, etc.)
  • Intermediate to Advanced SQL Skills
  • Advanced Access, Excel (Pivot tables, graphs, VLOOKUP) and PowerPoint skills; Experience with SharePoint and Phoenix a plus
45

Business Process Analyst Resume Examples & Samples

  • Manage and maintain the Enterprise Quality metrics and data repository by producing monthly quality reports
  • Analyze data relating to product quality and recommend corrective action or improvement opportunities
  • Support discovery sessions in order to influence business objective measures
  • Interpret or explain data to deliver messages during quarterly management meetings
  • Create and execute the annual strategic training plan
  • Track and report training plan performance, training process performance and quality measures
  • Drive continuous improvement by implementing quarterly process improvements
  • Track internal audits monthly, and other quality functions
  • Create process-related training material
  • Minimum 1 year project management experience required
  • Experience using statistical analysis techniques, tools and methodology (i.e. Pareto Analysis and Causal Analysis)
  • Ability to adapt style to develop strong working relationships and use persuasion in delivering messages
  • High degree of professionalism and maturity as heavily interacts with leadership at all levels
  • Prior experience participating in complex strategic projects/programs that require exceptional business acumen experience
  • Advanced knowledge in MS Office programs: Word, Excel, Project, PowerPoint, Visio
  • Knowledge of ISO 90001:2008 or CMMI for Development
  • Knowledge of software development life cycle methodology
  • Experience implementing or managing quality management system (QMS) software and/or quality database tools
  • Knowledge of project collaboration tools, including SharePoint
  • Yellow Belt Six Sigma Certification or equivalent (i.e. Lean Six Sigma) is a plus
46

Business Process Analyst Resume Examples & Samples

  • Proficient in MS Visio, iGrafx
  • Experience with Business Process Management Tools preferred
  • Knowledge of business process review, improvement and re-engineering theory and procedures and experience executing the resulting plan (Six Sigma certification preferred)
47

Business Process Analyst Resume Examples & Samples

  • Understand and utilize the basic tools and techniques of project management and deliver upon the project requirements within the define scope and timeline
  • Ensure that all project team members deliver against the timeline and their respective tasks
  • Manage issues/risks and escalate them in a timely manner
  • Work with Quality Assurance and User Accepted Testing teams to ensure thorough testing of modules/application/interfaces
  • Lead the post-implementation review to evaluate project results and client satisfaction
  • Create and maintain project documentation, including timelines, issue/risk logs, status reporting, and any appropriate matrices
  • Manage change control as a project moves through the project delivery lifecycle
  • Manage multiple tasks and project activities to successful completion
  • Minimum 2-3 years of project management experience preferred
  • Knowledge of and experience using standard project management software such as Microsoft Project
  • Experience managing geographically-distributed and culturally-diverse work groups, with strong team management, leadership and coaching skills
  • Ability to develop strong relationships
  • Ability to be flexible, follow tight deadlines, and organize and prioritize work
  • Demonstrated ability to influence decisions/direction with business and/or technology stakeholders
  • Ability to work independently with minimal direct supervision
48

Business Process Analyst Resume Examples & Samples

  • Business Analysis: Analyze business processes, issues, data; determine solutions; create and update process flows; build knowledge of business; communicate business needs to IT and ensure end-product meets needs
  • Requirements: Review and write business requirements documents & impact matrices; attend functional requirements reviews ensuring all business requirements are being interpreted correctly; obtain knowledge of the Agile methodology and apply to program deliverables
  • Multi-tasking: Manage multiple deliverables with timely and thorough execution
  • Communication: Present analysis/findings both in writing and verbally across audience levels
  • Business Relationships: Establish relationships with business subject matter experts; partner with team members on large scale implementations
  • Bachelor’s degree and 3+ years experience with project management/business analysis/ requirements development or the equivalent combination of training and experience
  • Experience leading large or complex business analysis and project efforts that involve technology
  • Experience with effectively leading and influencing resources to deliver quality outputs
  • Ability to analyze data, draw conclusions, develop requirements and present findings
  • Demonstrated flexibility and results orientation with scope and timeline changes
  • Demonstrated ability to ask probing questions and assess business needs
  • Understanding and application of a control mind-set
  • Demonstrated ability to influence decisions/direction and escalate appropriately
  • Ability to meet deadlines, multi-task, organize, prioritize and work independently as well as with a team
  • Excellent interpersonal, facilitation, and verbal / written communication skills
  • Advanced skills in MS Excel, PowerPoint, and Visio
49

Business Process Analyst Resume Examples & Samples

  • Has experience in leading process improvement and change management initiatives
  • Possesses ability to problem solve critical issues and conduct root cause analysis to understand the essence of key issues and ability to identify solutions
  • Analyzes and applies policy requirements to existing proposed procedures and processes
  • Identifies opportunities and provide recommendations to improve the process
  • Consistently evaluates decisions in terms of impact to the business
  • Ability to present complex information in an understandable and compelling manner to influence decisions
50

Business Process Analyst Resume Examples & Samples

  • 4) Communicate enhancement requests for new OLGA system releases on behalf of the dealers
  • 5) Provide support in creating and presenting system change requests, testing, validation, and training
  • 6) Lead improvement projects of functional support processes. Maintaining high visibility to end-users with the goal to consult on process options and head off potential IT solution problems
  • 7) Provide in region customer support for implemented solutions
  • 8) Assists dealers and DSD team in obtaining answers to process related questions from the global Process Owners and global customers
  • 9) He or she demonstrates very good communication skills, being able to explain conclusions to dealers
  • 10)Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the OLGA application into these processes at the dealerships
  • 11) Demonstrated ability to translate data analysis into business recommendation
  • Bachelor’s degree, preferably in informational technology, statistics, economics, or a similar field with quantitative coursework, and 4-5 years of professional experience utilizing quantitative analysis and or/ IT troubleshooting is required
  • Incumbent will have exhibited the ability to work on increasingly more complex assignments and will have demonstrated strong leadership, initiative, interpersonal skills, and the ability to communicate effectively
  • In addition to 2-4 years’ experience with Caterpillar, working with a different unit or working with different products, processes or systems is desirable
51

Business Process Analyst Resume Examples & Samples

  • Performs business process analysis and problem-solving analysis of complex business processes
  • Acts as the project manager during the development of business process documentation and outline requirements
  • Operates as the lead to identify and document process requirements
  • Identifies analyzes and participates in the development of business requirements for proposed projects, including but not limited to process flows and reports
  • Translates business needs into functional requirement specifications
  • Considers impact to current and future business environments, systems and processes, assessing upstream and downstream effect of process changes or upgrades
  • Documents current and proposed business process flows
  • Conducts cross-functional meetings, as needed, to interview a designated group of users (focus groups) to understand and address their needs, define problems as well as appropriate solution requirements, develop specifications, analyze and document business processes, validate test procedures, review training material for the user community and define future product direction
  • Collaborates in the planning and deployment of new processes and enhancements to existing processes
  • Assists Sr Management in developing and executing process improvement strategies
  • Keeps up to date on business process improvement strategies and best practices as well as project management techniques and makes recommendations for improvements to design process functionality as well as improvements to overall business strategies
  • Reviews and analyzes the effectiveness and efficiency of existing processes and develops strategies for improving or further leveraging these processes
  • Conducts annual department reviews and adjust the task inventory as needed
  • Demonstrates a strong understanding of the current and future business processes
  • Periodically reviews past improvements and solutions and vendor contracts and pricing to ensure solutions are still viable and applicable within the product portfolio
  • Manages individual projects amongst shifting priorities
  • Partners with the team to facilitate efforts to scope, schedule, test and deploy product enhancements and new functionality
  • Responsible for day-to-day engagement with business and/or process subject matter experts
  • Uses independent judgment, analysis and discretion to create and distribute spreadsheets, charts, graphs, and report metrics to management
  • Keeps up to date on business process improvement strategies and best practices as well as project management techniques and makes recommendations for improvements
  • Attends periodic training, networking and industry group meetings
  • Bachelor's degree preferred, or equivalent work experience in related field
  • 5+ years of business analysis, product management, and business process development experience, including experience modeling/designing business processes and/or analyzing data to support business decisions/hypotheses and designing and developing workflows within a workflow system
  • Experience in project management processes and documentation
  • Proficiency in Word, Excel, PowerPoint, Visio, Outlook; proficiency in SharePoint preferred
  • Excellent organizational skills; must be able to manage tasks and projects with minimal guidance
  • Experience working effectively with business functional teams, remote development teams in a very fast-paced environment with very aggressive timelines
  • Strong teamwork and interpersonal skills. Ability to interact with all levels within the organization and work with multiple projects simultaneously. Ability to influence, facilitate, and lead cross-functional teams and workshop
  • Knowledge of product management processes and documentation
  • Demonstrated understanding and utilization of operational data and key performance indicators to improve operating efficiencies and support process performance
  • Ability to provide business process re-engineering including, but not limited to, the development of alternative strategies, development, and monitoring of functional tests solution implementation assistance
  • Ability to identify interdependencies within a workflow system and provide consideration and design recommendations
  • Ability to quickly understand operational processes and design of flowcharts
  • Ability to work across multiple workstreams to analyze business processes and provide automated solutions
  • Demonstrated success establishing clear priorities to achieve business outcomes
  • Strong verbal and written communication skills, including presentation, demonstration, and negotiation skills
  • Ability to question and probe business process issues in a tactful manner
  • Independent, with the ability to self-motivate and demonstrate initiative with minimal supervision
  • Ability to independently resolve complex problems required; solid analytical and problem-solving skills
52

Business Process Analyst Resume Examples & Samples

  • ) Communicate enhancement requests for new system releases on behalf of the dealers
  • ) Provide support in creating and presenting system change requests, testing,validation, and training
  • ) Provide in region customer support for performing analysis to drive parts sale solutions
  • ) Assists dealers and Caterpillar team in obtaining answers to process related questions from the global Process Owners and global customers
  • 10)Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the Opportunity Management application into these processes at the dealerships
  • 11) Demonstrated ability to translate data analysis into business recommendations
  • Bachelor’s degree, preferably in informational technology, statistics, marketing analytics, economics, marketing
  • 4-5 years of professional experience utilizing quantitative analysis and or/ IT troubleshooting is required
  • Must be advanced skills with MS Excel, Access, Word, and Power Point; SQL, and a statistics package like SAS, SPSS, or MiniTab
  • Experience with Caterpillar, working with a different unit or working with different products, processes or systems is desirable
  • Knowledge of data visualization tools such as Cognos, Crystal Dashboard, Jasper, Tableau or Qlickview is a plus
  • Knowledge of Data Analysis tools such as MiniTab, RapidMiner is a plus
53

Business Process Analyst Resume Examples & Samples

  • Communicate enhancement requests for new system releases on behalf of the dealers
  • Provide support in creating and presenting system change requests, testing, validation, and training
  • Lead improvement projects of functional support processes. Maintaining high visibility to end-users with the goal to consult on process options and head off potential IT solution problems
  • Provide in region customer support for performing analysis to drive parts sale solutions
  • Assists dealers and DSD team in obtaining answers to process related questions from the global Process Owners and global customers
  • He or she demonstrates very good communication skills, being able to explain conclusions to dealers
  • Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the Opportunity Management application into these processes at the dealerships
  • Demonstrated ability to translate data analysis into business recommendations
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Business Process Analyst Resume Examples & Samples

  • Perform data analytics using systems and tools to identify service trends and to support established metrics and measurement goals
  • Create recommendations and proposals with an understanding of cross-functional requirements and business strategies to drive associate, operational, and product improvements
  • Facilitate cross-functional discussions to create current state and future state business process models
  • Streamline workflows, improve delivery and aid in long-term strategic planning
  • Lead the identification, prioritization and selection of process improvement opportunities
  • Develop metrics and benchmarks to identify and drive process improvement
  • Structure, prioritize, and lead process improvement projects to align with overarching business goals
  • Establish trusting and vital relationships with support dependencies to facilitate improvement initiatives
  • Develop and present PowerPoint presentations, reporting, and proposals to various levels of management as needed
  • Minimum of 3-5 years’ experience as a project or process leader and/or a proven track record using business analytics to drive improvements
  • Proficiency in Word, Excel, PowerPoint applications
  • Proficiency in databases for analytics and report creation
  • Ability to understand the customers’ business and how the process contributes to the delivery of that product or service
  • Ability to foster a collaborative and cross-functional teams
  • Knowledge and experience in managing medium to large projects and process planning and facilitation techniques
  • Ability to work to tight deadlines and to prioritize multiple, conflicting and frequently changing priorities
  • Strong communication and inter-personal skills with the ability to influence both peers and more senior partners
  • Ability to analyze data and incorporate into effective solutions
  • Drive communication between necessary stakeholders to obtain buy-in
  • Provide business process insights to quality initiatives
  • Ability to navigate effectively across all levels of the organization
  • Demonstrated ability to coach and mentor less experienced team members
  • Change champion and effectively manage implementation of new ideas
55

Business Process Analyst Resume Examples & Samples

  • Owns several Excel-based tools and processes, with responsibilities including break-fixes, enhancements, documentation of processes and tool definitions and communications with users
  • Effectively manages relationships with the internal customer – the merchandising and planning teams - applying a customer-focused mindset
  • For tool enhancements, collaborates with cross functional partners to translate end-user requests to technical requirements. Designs, tests, documents and implements requests
  • Provides day-to-day support for tools including troubleshooting debug errors, researching email requests, etc
  • Partners with various functions ranging from Merchants to IT; across a range of levels, from functional heads to individual contributors
  • Manage and run Business Intelligence queries in Cognos
  • Bachelor’s degree in business or quantitative focus area preferred
  • 2-3 years of experience in apparel retail, particularly working with Merchandising and/or Planning, preferred
  • 2-3 years of experience in an analytical or reporting role preferred
  • 2-3 years of experience working in/with Informational Technology preferred
  • Expert Excel skills including pivot tables, complex formulas, advanced queries, visualizations, etc
  • Experience with Visual Basic (VBA) including code writing, debugging and documentation
  • Report automation/scheduling (e.g. via Outlook task scheduler) experience preferred
  • BI reporting skills preferred
  • Excellent analytical and math skills
  • Strong focus on detailed, accurate execution of processes
  • Strong knowledge of retail math
  • Ability to work independently as well as part of a team; must be service oriented and problem-solver
  • Must be agile, able to prioritize, and able to manage multiple demands and stay calm under pressure
56

Business Process Analyst Resume Examples & Samples

  • Build tools and processes to support adherence to existing and new procedures and standards
  • Identify and contribute to ongoing process improvement initiatives to solve operational challenges focusing on productivity, stability, compliance, customer experience, financial results and other relevant metrics
  • Ensure that current and newly developed tools subscribe to JPMC technology standards for security, access control, data privacy, etc
  • Develop training materials for new tools and processes
  • Train users and/or trainers on new tools and processes
  • Develop production metrics and reports to provide relevant performance updates on new and existing processes
  • Interpret, review, and critique processes and make recommendations for improvement
  • Technical skills: Access, Excel, SAS and/or other technologies for the following purposes
  • Business or technology college degree, or specialized training or equivalent work experience
  • Minimum of five years of relevant work experience
  • Experience with/understanding of business process reengineering and business modeling concepts and analysis
  • MS Access Database development and support
  • Reports development and production
  • SAS experience a plus
  • SharePoint experience a plus
57

Business Process Analyst Resume Examples & Samples

  • In depth knowledge of Unit Pricing, Financial Reporting and Tax operations within an asset servicing business
  • Knowledge has been acquired through experience in related areas which is required to recommend process improvement
  • Knowledge of Unit Pricing, Financial Reporting and Tax systems and related applications – e.g. InvestOne, Garradin, TLM, WWOT Tools, Custody applications and Management Reporting tools
  • Advanced analytical skills are required to evaluate effectiveness of processes
  • Negotiation and persuasion skills are required to work with partners and implement changes
  • Understand the support functions asset servicing businesses rely on - Pricing, Asset Set Up, Account Management, Financial Reporting and Tax
  • Organizational skills are required to develop and monitor project plans
  • Has worked on projects / new fund launches within an asset servicing business
  • Experience documenting business requirements; preparing feasibility and cost effectiveness proposals
  • Can co-coordinating system and user acceptance testing within an asset servicing business
  • Can collaborate and consult with senior management and key stakeholders
  • Experience of working with offshore teams
58

Business Process Analyst Resume Examples & Samples

  • Complete process documentation as part of the solution
  • Develop test scripts and approve testing as required by new content releases
  • Assist in the development of end user training materials
  • Provide level 2 support for business process related issues
  • Hold a participatory role in workshops with Process Partners to gather business requirements for the HR process solutions. Be involved in solution design workshops, but have limited responsibility or accountability for the final solution
  • Assist in the updates or development of process documents. Participate in functional testing including the development/updates and execution of various test scripts
  • Manage the completion of own work assignments and coordinater work with others
  • Support a work group under the direction of a supervisor / work director / team lead
  • Initiate and maintain clear communication with customer regarding mutual expectations and monitor customer satisfaction. Distribute helpful information to customers. Occasionally collect/exchange information or make or respond to inquiries with internal customers
  • Consider many different options or procedures and decide which of many procedures to follow and in what order, to reach the proper results. Notice when a current situation is similar to a past situation, and identify the similarities. Problems faced often require reasoning before coming up with a solution. Review possible solutions quickly, analyze and evaluate options based on management-defined standards or the standards appropriate to professional/technical discipline
  • Develop well-prepared action plans for the current quarter and have a clear sense of what needs to be achieved in the six months to come. Time spent looking beyond six months in the future will generally not improve job effectiveness. General instructions on what needs to be done, when it needs to be done and how it is typically done are already established
  • Can change different parts of the standard approach to serve customers best, but cannot add or delete procedures without approval
  • Able to manage own duties including setting priorities
  • Able train and monitor other employees doing similar work
  • Know what other employees in other related areas are doing
  • Able to be in frequent contact with people outside the work group to give or obtain information
  • Able to express self clearly
  • A college or university degree or certification that is equivalent
  • Familiar company policies and procedures with a strong department background
  • Able to build strong relationships with various stakeholders
  • Experience in Human Resources is highly preferred
59

Business Process Analyst Resume Examples & Samples

  • Analyze data and create reports that support various teams in the orgazination
  • Work with different teams under the Mobile Devices and Logistics team in order to create data processes and efficiencies
  • Deep dive into various asks from the Vice President
  • University degree in business or computer science
  • Desire to learn about big data and analysis
  • Basic SQL/SAS knowledge
  • MS Excel/MS Access knowledge
  • Dilligent work habits and problem solving skills
60

Business Process Analyst Resume Examples & Samples

  • Participate and lead cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes and opportunities for improvement
  • Drive cross functional teams to develop, test and implement functional and/or technical solutions to achieve the desired end state
  • Create and deliver presentations and/or training to all levels of Columbia staff, from functional business managers to executives
  • Leadership and accountability for testing activities, including writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
  • Minimum of 3-5 years of experience as a business process analyst or relevant business experience
  • 1-2 years of experience in ERP Project implementation (including testing, cutover, validation and production support)
  • Possess excellent organizational and presentation skills
  • The ability to influence others throughout the organization
  • International business work experience desired
61

Business Process Analyst Resume Examples & Samples

  • Direct or indirect management responsibility of 7 - 10 exempt employees
  • Manage high level business initiatives and support all levels of metric reporting (ex. Integrated Dispute Management System, demand mitigation programs, enterprise releases)
  • Collect and analyze complex data for reporting and/or performance (trend) analysis
  • Maintain and manage all UDBA, User Tools, and Business Systems / Tables
  • Manage / Support our risk and control agenda (ex. Phoenix action plans, change management, process improvements, technology related change, etc.)
  • Exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level
  • Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment
  • Understanding of risks and controls and ability to identify and articulate potential process improvements
  • Exceptional ability to collect, analyze and interpret qualitative and quantitative data
  • Knowledge of SQL and database servers, ASP.NET, C#, and SAS
  • High proficiency in problem solving, negotiation skills, and strategic management
  • Understanding of the debit card industry, Regulation E, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes a plus
  • Knowledge of Visa/MasterCard regulations and dispute processing guidelines a plus
  • BS/BA degree preferred (or equivalent experience)
  • 7 - 10 years operations and managerial experience
62

Business Process Analyst Resume Examples & Samples

  • Support medium to large and moderate to complex projects from initiation through implementation, including phases such as planning, detailed requirements analysis, and design development
  • Serve as the GDS Project Manager on Enterprise Release Projects. Includes Requirements Gathering, Scope Definition, Design/Build Management, Testing and Implementation of Enterprise Release Projects impacting GDS
  • Closely track and manage project timelines to within defined ranges, monitor project progress, and adjust resources and priorities accordingly to meet aggressive deadlines
  • Establish and manages to detailed requirements, priorities, and deadlines
  • Manage and track progress against project plans, financial reports, status reports, issues logs
  • Identify project risks and implement appropriate mitigating activities, and escalate risks and exposures to next level of management when appropriate
  • Prepare standard and ad-hoc management reports and presentations for assigned projects
  • Resolve project conflicts effectively by making timely decisions and/or negotiating with affected areas to arrive at a mutually agreeable solution
  • Establish and maintain effective relationships with core and extended project team members, stakeholders, peers
63

Business Process Analyst Resume Examples & Samples

  • Responsible for providing operational support and project leadership including the analysis and execution of assigned projects for Chase Wealth Management Account Processing/New Accounts Operations. Lead and participate in various projects to support business needs including the analysis, recommendation, and implementation of accepted solutions
  • Conduct project reviews, resource analysis, status tracking and reporting, escalation support, training, etc
  • Lead EZ Forms change projects including requirements gathering and writing, developing and executing test plans, creating implementation deployment plan and validation activity at time of deployment to production
  • Lead projects related to new account opening, account maintenance, regulatory changes, risk/controls, process and technology enhancements, and other initiatives related to Chase Wealth Management account processing operations. Includes all aspects of project management: scope, requirements, testing and implementation, change control process. Ensure defect-free implementation
  • Identify, analyze and document business requirements, test cases and test plans and conduct testing for process and/or technology enhancements
  • Requires communication with senior management
  • Assist in coordinating updates to forms, procedures, reference or training materials
  • Requires project management experience
  • Requires experience in investment or brokerage industry
  • Prefer FINRA Series 7 and 24 licenses but not required
  • Strong analytical skills and attention to detail
  • Proficient in Microsoft Word, Excel, and Project
  • Requires Bachelor’s Degree
64

Business Process Analyst Resume Examples & Samples

  • Technical expertise with SharePoint design and troubleshooting
  • Technical aptitude with Document Management Tool functionality for current state and an unknown future state as Livelink is being decommissioned; to comprehend and anticipate implications and to make recommendations to close gaps,
  • MS Word 10 (Advanced user)
  • MS Excel (Intermediate user)
  • Adobe Acrobat (Intermediate user)
  • SharePoint 2010/2013 (Intermediate to advance user -prefer Designer experience)
  • Doc Management Systems/Content Management Systems (DMS/CMS)
65

Business Process Analyst Resume Examples & Samples

  • Gathering requirements across the business through innovative workshops
  • Documenting process flows in Visio
  • Working across multiple business projects and managing delivery through to the end
  • Writing user stories and writing documentation depending on the delivery methodology
  • Strong stakeholder engagement across a multiple business units
  • Help contribute and drive a number of change projects
  • Understanding the As/Is and build the to/be to process reengineer a number of current business process's
  • At least 4 years experience as a business facing Business Analyst / Process Analyst
  • Proven understanding of BABOK, Agile and Lean 6 Sigma
  • Excellent stakeholder management ability with great written & verbal communication skills
  • Previous experience working in a consultancy firm is advantageous but not essential
  • Exposure to business change projects would also be highly regarded
  • A working understanding of Visio is a must
  • Great offices based in the CBD
  • A truly people focused organisation with a number of L&D focused initiatives
  • This role has a very strong view to move to permanent
  • A great team culture and exposure to a number of great projects in a spectrum of methodologies
66

Business Process Analyst Resume Examples & Samples

  • Work with stakeholders to define project scope and play a leadership role in developing solutions
  • Manage multiple initiatives to completion under concurrent, rigorous deadlines in a fast-paced dynamic environment
  • Duties may include, but are not limited to developing risk mitigation plans, conversions, and process improvement actions, all from beginning stages through completion
  • Develop strategy and execute internal processes by becoming an expert resource in the systems that support the marketing credit card application process
  • Establish and monitor project plans, priorities and deadlines
  • Provide regular dashboard communication providing updates on project status to all levels of leadership
  • Ensure projects are completed according to time and budget schedules, and that objectives conform to line of business standards, operations objectives, user requirements and client needs
  • Develop, update and present requirements documentation and timelines to support various work
  • Ensure quality and timeliness of project results
  • Organize and direct the activities of project teams to ensure quality and timeliness of project completion
  • Define problems and solutions involving substantial latitude in course of action
  • Resolve project conflicts by making decisions and through negotiations with impacted areas and management, as appropriate
  • Prepare standard and ad hoc management reports and presentations for assigned projects
  • 3 - 5 years project management type work, or related experience
  • Prior experience in the Controls space preferred
  • Ability to simultaneously lead multiple initiatives with business or technical scope of varying size and complexity
  • Project/strategic planning and business background with understanding of assigned areas of responsibility
  • Team coordination and organizational skills
  • Root cause analysis experience
  • Strong understanding of project management methodology
  • Problem analysis and resolution expertise
  • Fluency in MS Word, Excel, PowerPoint and Project
  • Business Requirement Document creation experience preferred
  • Business analysis and process mapping experience preferred
67

Business Process Analyst Resume Examples & Samples

  • Define & identiy Processes, provide clarity and transparency to stakeholders
  • Develop strategic process vision
  • Prioritise and contribute to process improvement initiatives to enable better execution of responsibilities from a regulatory and organisational standpoint
  • Predict future process breaks or backlogs to address Regulatory and internal Audit concerns
  • Drive "process culture"
  • Deliver training in process fundamentals, to extend the management of these processes
  • Process mapping "as is & to be" and operation model observations
68

Business Process Analyst Resume Examples & Samples

  • Develop & maintains project tracking including status updates to stakeholders
  • Become the business subject matter expert, experienced in business analysis and requirements gathering
  • Participate in process design and project implementation teams in process improvement activities
  • Ownership of business readiness activities
  • Develops and supports the delivery of information to assist tactical and strategic programs
  • Designs scalable business systems,
  • Establishes tracking metrics and standards documentation for adoption and audit
  • Coordinates and obtains access to data and identifies technical resources for project support
  • This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division
  • LI-BS1
69

Business Process Analyst Resume Examples & Samples

  • Firm dedication to the company values (I Am EPIC – Integrity, Agility, Excellence, Passion, Innovation, Community)
  • Creates and fosters an atmosphere of creativity and collaboration among team members and across departments and projects
  • Has high standards related to all assets that get created for Launch That brands and businesses
  • Oversee data collection and management and assure its continued accuracy
  • Help develop department-level strategies and processes that leverage data for efficiency and profitability
  • Evaluate processes objectively throughout each company project and the organization as a whole
  • Identify and prioritize processes that need improvement
  • Suggest and develop sets of workflows and best practices for sales team
  • Document current and future state processes
  • Develop standard operating procedures for sales team
  • Use Salesforce, Microsoft Excel, Microsoft Power BI and other platforms as needed, utilize data to generate actionable reports to evaluate and monitor business performance
  • Act as liaison between departments to coordinate cross-departmental collaboration
  • Promote a culture of accurate data and data-based action and strategic planning
  • Develop forward-looking models on existing and potential lines of business
  • Train sales and other teams on Salesforce changes and upgrades
  • Monitor use of Salesforce throughout the company to ensure data integrity and quality
  • Promote data-driven processes
  • Work with business partners to align data sharing and processes
  • Advanced education, MBA preferred
  • Demonstrated experience in financial management
  • Demonstrated experience in project management
  • Thorough knowledge of Salesforce
  • Previous experience in digital marketing
  • Previous experience in a results-driven sales environment
  • Continuing education in digital marketing and SEO trends
  • Someone who likes to work hard and play hard
70

Business Process Analyst Resume Examples & Samples

  • Translate customer and business needs into requirements
  • Find and/or develop hard data and metrics to back up assumptions
  • Engage, collaborate and negotiate with senior executives
  • Actively work on business process redesign, roadmap planning, new programs, and identifying touch points and opportunities through other channels
  • Perform gap analysis outlining gaps in process, policy, functionality and user experience necessary to deliver and execute a successful rollout
  • Become a subject matter expert on the systems and processes that comprise the BiC Platform landscape. You will need to understand the systems, data, logic, teams and processes involved in setting up Sales Offering data on the Pelican order entry system so that customers can purchase, access and use the products they subscribed to
  • Work directly with our BiC platform development team and EIS teams to define the roadmap of capabilities and features that need to be implemented to support our Sales Offering setup and Go to Market processes
  • Work with multiple different business teams (Support, Store-Ops, Licensing, EIS, Solution Architects, Pricing, etc) to define and optimize the existing processes for setting up Offering data in a robust, scalable and quality driven manner
  • Work with various business stakeholders to define and prioritize business requirements for new business models and capabilities that are key to driving our business. ( e.g. Promotion functionality, Manual Order Entry, Clic for Cloud Products, Industry Collections and much more
  • 4+ years in product management, business analysis or process improvement
  • Excellent communication, writing and influencing skills
  • Clear track record negotiating with senior executives on challenging projects
  • Demonstrated experience defining a program vision and following it to successful execution
  • Demonstrated ability to manage multiple projects and work across functional teams
  • Proven ability to handle multiple competing priorities, and ability to adapt in a flexible and fast paced environment
  • Must be able to think creatively and possess strong analytical and problem solving skills
  • Proven track record of consistently meeting goals and objectives
  • Experience developing business cases and successfully presenting to leadership
  • Bachelor’s degree in a technical, business, or analytical field (economics, mathematics, CS, engineering or related field)
71

Business Process Analyst Resume Examples & Samples

  • Comprehensive knowledge of Change Management, Project Management and Process Improvement principles, strongly preferred
  • Demonstrated proficiency in leading business process improvements delivering significant value to an organization strongly preferred
  • Understanding of the commercial lending process
  • Knowledge of the AFS Level III, CLO, Loan IQ and Risk Analyst, strongly preferred
  • Proficiency with Microsoft Office applications including Access, Visio, and Power Point
72

Business Process Analyst Resume Examples & Samples

  • Solid knowledge of principles, concepts, and theories within supply chain associated with D2C channel and ability to train & develop other team members on this knowledge
  • Solid knowledge of cost and value drivers for D2C value chain, including Planning, Buy, Allocations, Distribution, replenishment as well as store operations
  • The ability to organize, lead and conduct individual and cross functional group interviews to gather information about current business process and to translate and articulate the information captured in the interviews into process models
  • Ability to deal with ambiguity and be comfortable in a situation that is not always well defined or changes frequently. Strategic agility in problem solving
  • Ability to learn new tools and environments quickly – WinDSS, SAP, MapleLake, Cognos, PDM, etc
  • Is in a position to provide leadership, guidance and direction to other team members
  • Retail Apparel Store Operations functions
  • Store Allocation and capacity processes
  • Supply chain transportation processes
  • 1-2 years of experience in Retail ERP (or similar) Project implementation (including testing, cutover, validation and production support) preferred
  • Familiarity with SAP AFS preferred
73

Business Process Analyst Resume Examples & Samples

  • Demonstrate the 5 Keys to a Great Customer Experience to partners on a daily basis
  • Design and develop classroom and online instructional material for customer facing specialists
  • Create entry and advanced level courses for multiple audiences
  • Translate business and functional requirements to design training curriculum
  • Stay current and adapt to changes in course delivery methods, policies and procedures, and regulations
  • Support the evergreen process for all materials developed
  • 3 – 5 Years’ experience of instructional design and / or technical writing experience
  • Experience developing adult based learning programs
  • Web based instructional design methods
  • Lesson and curriculum planning skills
  • Operations expertise required; Lending experience a plus
  • Proven ability to work on multiple projects at a time
  • Ability to be flexible with business hours
  • Learning measurement tools (QuestionMark, Survey Monkey, ConfirmIt)
  • Gamification
  • Banking operations, financial technologies, project management, metrics & analytics or process improvement
  • Visual design skills (Dreamweaver, Photoshop, Captivate, Illustrator
74

Business Process Analyst Resume Examples & Samples

  • Primary source of subject matter expertise and related support for initiatives impacting the business area
  • Frequently leads projects/complex assignments with little supervision
  • Ensures projects are completed according to established timelines and budgets
  • Participates and supports cross-functional teams
  • Leads and implements necessary changes to procedures, letters and training material
  • Delivery of operations functionality in a consistent and accurate manner across Eligibility Review Process
  • Requires 5 years of Credit Card operations experience
  • Must possess in-depth knowledge and understanding of operation process and related concepts
  • Must be able to navigate complex infrastructure involving multiple groups and individuals
  • Prefer experience with continuous improvement
  • Exceptional communication, presentation and writing skills
  • Prefer ability to interact effectively with all levels of management, including across line of business stakeholders
  • Prefer strong project related experience
  • Strong business acumen and demonstrated leadership
75

Business Process Analyst Resume Examples & Samples

  • 2-5 Years claims experience in CAS and MTV (preferably both)
  • Problem solving and critical thing skills
  • Ability to explain in written and veral communication the results of the analysis in a way that is understandable for an outside audience
  • CCP2 knowledge
  • Use of PAAG
  • Knowledge of singlepoint
  • Some excel knowledge
  • Pricer knowledge
76

Business Process Analyst Resume Examples & Samples

  • Facilitator of risk and control guidance for the Payment Assurance team
  • Policy development, review and implementation – partner with Compliance, Risk, Legal, and other functional stakeholders to ensure regulatory and best practice obligations are appropriately discharged
  • Documentation and implementation of control framework/processes (RCSA, RCCD, Process Mapping) in conjunction with functional partners
  • Identify and remediate control gaps either directly or in partnership with functional partners
  • Organize and direct the control and risk initiatives so that Payment Assurance is “audit ready” at all times
  • 5 years Risk, Audit or Operational Risk experience or equivalent work experience
  • Experience in production, process improvement, process mapping, risk and/or project management
  • Demonstrated ability to positively interface with other departments, colleagues, senior management and external customers is required
  • Familiarity with JPMC risk assessment programs is preferred
77

Business Process Analyst Resume Examples & Samples

  • Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
  • Import, clean, transform, validate or model data with the purpose of understanding or making conclusions from the data for decision making purposes
  • Work with data providers to extract data relevant for analysis
  • Build, maintain, and enhance a complex planning & trending model to manage overall manufacturing process
  • Preparation and presentation of monthly reporting to Site Leaders and Management inclusive of capacity planning, productivity, associate scorecard and performance metric
  • Identify, manage and drive initiatives to improve productivity and efficiencies based on business and information needs
  • Provide ad hoc support to management as appropriate
  • Develop and present analytical reporting regarding forecasted versus actual volumes, opportunities, risks, etc. to provide management insight into key drivers
  • Ensure the continuous improvement of forecasting and analytical models
  • Management of process from idea to execution on a larger scale; able to manage multiple processes concurrently
78

Business Process Analyst Resume Examples & Samples

  • Finance / Shared Services operational, system and reporting knowledge
  • Quote to Collect end to end process knowledge
  • Knowledge of industry and business principles especially related to Cash flow & Quote to Collect processes, electronic capabilities and commissions
  • Customer knowledge to provide appropriate solutions
  • Design and implement reporting and data base capabilities
  • Develops and applies project management techniques
  • Problem Solving skills
  • Applies analytical skills to evaluate and interpret complex situations/problems using multiple sources of information
  • Minimum 5-7 years of analyst experience
  • Expert level in Microsoft Office tools
  • Familiarity and experience with quote to collect systems
  • Proven Project Management and analyst experience
  • Proven experience utilizing process improvement techniques
  • Demonstrated ability to lead operational and cross-functional project teams
  • Ability to communicate clearly and present at leadership level
  • Work with limited supervision
  • Experience on tracking, reporting and controlling costs
  • Payroll and commission experience a plus
  • Undergraduate degree in business, computer science, related field and/or equivalent experience required
79

Business Process Analyst Resume Examples & Samples

  • Investment industry / brokerage experience
  • Series 7, 25, or 99 preferred
  • Drive risk and control agenda
  • Requires Bachelor's degree
80

Business Process Analyst Resume Examples & Samples

  • Branch Technology Support assists branch employees with technical, password and navigation-related issues. The team partners with Tier II technology and development teams to provide first-call resolution whenever possible, and escalates calls as appropriate
  • Branch Operations Support provides assistance with questions related to Retail branch policies, documented and undocumented procedures, complex service issues, document review, compliance issues and products. This team supports Consumer, Business Banking (BB), Chase Private Client (CPC), and Debit Card Operations (DCO)
  • Business Support Team assists BOS and BTS with telephony support and change management engagement. A CCB Operations centralized team provides workforce management, forecasting oversight, metrics analysis support
  • Quality Assurance and Controls team participates in the CCB Risk Control Self Assessment Lifecycle, process mapping and improvement, and control testing for BOS and BTS
  • Banker Support Line provides real-time administrative support for this line, including, project management, resource allocation, metric reporting and banker satisfaction
  • Evaluate and analyze data from multiple sources in a fast-paced environment
  • Consistently lead by example
  • Utilize proven communication and personal skills
  • Be focused on the customer, the organization's business goals and profitability
  • Bachelor's degree in Business or related field (Economics, Engineering, Mathematics, Operations Research, Statistics, Computer Science)
  • Thorough knowledge of IT hardware, software, networking, etc
  • Demonstrated experience with Microsoft Excel and Power Point
  • Banking experience preferred
  • Excellent verbal and written communication skills - ability to summarize findings into concise high level points geared towards the audience and visually depict key data and findings
81

Business Process Analyst Resume Examples & Samples

  • 1) Direct or indirect management responsibility of 7 - 10 exempt employees
  • 2) Support Performance Management / Reporting
  • 1 Design, develop, build and implement consistent matrices including but not limited to Key performance, risk/control, and productivity metrics
  • 2 Work with various stakeholders to gather necessary requirements to build defined matrices
  • 3 Manage output of these matrices and integrate with existing reporting structure, including but not limited to employee scorecard and monthly business review
  • 4 Take the lead to ensure matrices align with expectations of the project customer experience and risk and controls
  • 5 Communicate output of matrices to key stakeholders throughout lifecycle of project
  • 3) Support Business Lead to
  • 1 Ensure proper requirements are designed, built and communicated
  • 2 Oversee testing/readiness for project
  • 3 Manage key decisioning and changes to project
  • 4 Manage communication to all levels including key stakeholders
  • 5 Ensure completeness, accuracy, timeliness of deployment
  • 6 Work with control partners to ensure proper oversight in place
  • 4) Support Risk / Control Management
  • 1 Ensure new processes have proper controls in place to meet audit/regulatory guidelines
  • 2 Ensure proper controls in place for these new processes (Process maps and RCSA)
  • 3 Ensure proper tests/controls in place during and post-implementation of IDMS
  • 4 Oversee and manage execution
  • 5 Handle reporting, communication, and escalation of any unexpected exceptions during and post-implementation
  • 0) 2 Years of extensive experiences of Capacity Planning and scheduling
  • 1) Exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level
  • 2) Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment
  • 3) Understanding of risks and controls and ability to identify and articulate potential process improvements
  • 4) Exceptional ability to collect, analyze and interpret qualitative and quantitative data
  • 5) High proficiency in problem solving, negotiation skills, and strategic management
  • 6) Required experiences in performance management and advance metrics reporting
  • 7) Understanding of the debit card and credit industry, Regulation E, Regulation Z, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes a plus
  • 8) Knowledge of Visa/MasterCard regulations and dispute processing guidelines
  • 9) BS/BA degree or above
  • 10) 7 - 10 years operations, managerial, integration, and people leadership experience
82

Business Process Analyst Resume Examples & Samples

  • Manages and directs Quality team activities and monitors progress
  • Lead the team to perform random sampling check/reviews of the transactions processed by analyst and identification & rectification of errors, Tracking and reporting to management
  • Guides the team to perform RCAs on the errors and identifying opportunities to mitigate the risk of errors
  • Responsible & leads team for training new employees as well as coaching existing staff for reduction of errors
  • Monitors in completing risk inspections for internal activities as outlined in the scorecard and closing gaps timely
  • Monitors risk education based on audit observations to the operation teams
  • Actively work with the operations team to resolve exceptions
  • Analyzes data for reporting and/or performance (trend) analysis
  • Recommends and implements Continuous improvement culture to improve services and systems
  • Ability to work with developers, business analysts, project managers and business users on a project by project basis
  • Work with Automation Analyst to develop/create automation scripts, test & validate them using available applications
  • Execution and maintenance of Manual and Automation scripts so that they are reused across multiple projects
  • Designing and Creation of metrics to track efficiency and productivity
  • Contribute in automation and process enhancement initiatives
  • User Tools Management - End to end management of UT - New request, Decommission and re-classification approvals and User Tool Program Control Remediation
  • Business Continuity coordinator - Supporting Operations team as a Business Continuity Coordinator, to work & update BC plan details through RDMS (Resiliency Data Management System) application
  • Basic understanding of the business functions within the site
  • Strong communication skills to develop relationships business groups & excellent collaboration skills
  • Strong organizational, project management and multi-tasking skills
  • Proficiency in controls analysis, Understanding of risk and control concepts to include
83

Business Process Analyst Resume Examples & Samples

  • Bachelor’s degree or 5+ years experience with business process resolution
  • In-depth operational risk and control analysis experience
  • Strong critical thinking/analytical skills with strong attention to detail/quality control enabling driving actions to closure
  • Ability to establish and maintain effective working relationships with team members and SMEs
  • Project management experience and an internal drive to achieve results
  • Excellent organizational, problem solving/root cause analysis, and time management experience
  • Most of these sessions will be done in virtual sessions given the geographic proximity of the SMEs, so Visio & iGrafx prior experience would be beneficial but not required
  • MS Office skills (Word, PowerPoint, Excel, Access)
84

Business Process Analyst Resume Examples & Samples

  • Gathering requirements across the business through innovative workshops and one-to-ones
  • Working across multiple business projects and managing delivery from end to end
  • Help contribute and drive a number of process projects
  • At least 4 years experience as a business facing Process Analyst
  • Be a qualified Lean Six Sigma Green Belt
  • A large program of work offering longevity
  • A truly people focused organisation
  • A great team culture and exposure to a number of flagship projects
85

Business Process Analyst Resume Examples & Samples

  • Evaluate and develop opportunities to improve OF processes
  • Support the implementation of process enhancements including documentation, testing and training activities
  • Planning and coordination of release testing and go-live for Order Fulfillment
  • Support the implementation of cross-functional projects
  • Maintain in-season logistics data and support migration activities
  • Ensure key system/network jobs (aRun/aRun Preview/DN Creation/Cleanse) run as scheduled
  • Ensure efficient and solution oriented interactions with SSD, GIT team to provide process and system solutions
  • Coordinate monthly/quarterly management reporting
  • Coordination of seasonal migration activities for European Operations
  • Understanding of logistics cost and service drivers
  • Operations as wells as commercial mindset, end-to-end thinking
  • Demonstrating initiative and acting result oriented
  • Strong team player and service mindset
  • English fluent (written and oral), other languages
  • 2 – 5 years working experience in Supply Chain Management and Logistics
  • Strong SAP know-how (SD and MM)
86

Business Process Analyst Resume Examples & Samples

  • English: fluent
  • Attention to detail, and accuracy in every aspect of the role, is essential
  • Technical aptitude – enjoys working within a systems environment and has an IT ‘mindset&#8217
  • Innovative – continually looking to analyse and improve work processes
  • Solutions – ability to deal with complex issues, identify solutions and implement often under pressure
  • Customer service skills are paramount, with a desire to continually seek improvement of the service given to all (internal and external) customers
  • Team Player – work to pro-actively build team spirit. He/She must be flexible and accommodating to all requests that help build a strong and improved EMEA payroll team
  • Must build and maintain a high level of technical mastery on SAP payroll and all payroll legislation, statutory deductions etc etc
  • Must be able to work under own initiative, with minimal supervision, in order to manage workloads to meet strict monthly and annual deadlines
  • Due to the sensitivity of the data, the Tier 1 must maintain complete confidentiality and exercise integrity and discretion at all times
  • Ability to work across boundaries and form productive working relationships with other departments in the quest to improve efficiencies and effectiveness throughout the Shared Service Centre
87

Business Process Analyst Resume Examples & Samples

  • Gathering business requirements
  • Managing end to end delivery of projects
  • Strong stakeholder engagement
  • Strong understanding of As-is & To-be processing
  • Ability to apply Lean Six Sigma tools (DMAIC, Fishbone diagrams, VSL etc)
88

Business Process Analyst Resume Examples & Samples

  • Facilitate the business process management (BPM) definition phases by documenting, analyzing, and prioritizing all business, functional, non-functional, and critical-to-quality requirements, while keeping in mind overall project goals, budget, and timeline and mitigating potential risks. The definition phase involves heavy interaction with others, such as interviews, workshops, and presentations, with various departments and process owners. Detailed documentation and effective communication skills are keys to success
  • Model, build, and deliver all business process definitions throughout the implementation phases and during the ongoing process improvement
  • Assist business process consultants to understand key decisions made during current and future process execution, capturing business rules from users and systems
  • Identify business data required to perform current and future state processes in order to build a data model for BPM implementation
  • Elicit requirements for building reports, dashboards, scoreboards, and key performance indicators from process owners to allow for effective management of their business processes
  • Assist in completing the process improvement methodology for assigned projects based on work observation, process modeling, process measures, evaluating transaction data and other financial information
  • Assists in creating and maintaining methodology tools for assigned projects, including process observation templates, decision matrices, and spreadsheets for calculating process measures
  • Develops project summary reports; participates in presentations to project stakeholders
  • Assists in developing key performance measures for process metrics; maintains quarterly updates on process measures and reporting on progress to senior managers
  • Receives training in required process improvement methodology
  • Keeps abreast and maintains working knowledge of current project analysis and management methodologies
  • Fundamental investment concepts, practices and procedures of custodial retirement accounts
  • Fundamental investment concepts, practices and procedures of business process management (BPM)
  • Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
  • Fundamental investment concepts, practices and procedures of process improvement analysis
  • Fundamental investment concepts, practices and procedures used in the securities industry
  • Basic business case analysis
  • Basic project resource planning
  • Basis project management concepts and methodologies
  • Eliciting business requirements to achieve stated process objectives
  • Translating stated process objectives to an implementable business process definition model
  • Developing instructional and procedural documentation/presentations for process changes
  • Creating and updating process models using BPMN templates and related software
  • Tracking process metrics and maintaining cost tracking reports
  • Read, interpret, analyze and apply information from professional publications
  • Organize and prioritize multiple tasks and meet deadlines
89

Business Process Analyst Resume Examples & Samples

  • Analyze business processes, workflows and organizational functions and structures to determine how they can be improved or automated
  • Facilitate business process discussions, meet with process owners and end users, and observe processes in action, to develop process maps of existing processes and design improved processes
  • Evaluate and structure a large amount of information for numerous business processes within a short amount of time and then develop recommendations for process improvements and automation
  • Develop requirements documents from business process discussions and process mapping
  • Link process details to the big picture by considering our client’s business goals and objectives when developing recommendations and process improvement plans
  • Quickly understand a variety of environments, industries and business operations
  • Maintain a strong understanding of how ERP, CRM, BI and industry-specific business software operates including cloud platforms and solutions
  • Work with our client’s business units and IT departments to interpret business requirements for IT staff and translate IT solution capabilities to end users within the business units
  • Effectively present new ideas and process changes to stakeholders and lead process change implementations, monitoring, measuring and providing feedback throughout
  • Understand the big picture, business goals and objectives and apply that understanding to the business processes that need to support those business goals and operational improvement initiatives
  • Proactively take ownership for assigned tasks and projects, ensuring high-quality results for individual and team deliverables
  • Create and maintain effective relationships to insure high client satisfaction
  • Accountable for consistent chargeability levels and for assisting in meeting or exceeding revenue and client satisfaction goals
  • BPM Certification, BA Certification or Lean/Six Sigma Certification is preferred
  • Proven experience with process analysis, mapping and business process re-engineering is required
  • Bachelor’s degree in Business or related field is required
  • 3+ years related experience as a business analyst, technology or business consultant, or operations manager is required
  • Strong understanding of ERP, CRM, BI solutions including cloud platforms and applications
  • Strong analytical background and problem-solving capabilities. Excellent diagramming and communication skills
  • Ability to work within a diverse project team consisting of people from across all parts of the organization -- across departments and geographies
  • Ability to balance the introduction of new ideas, approaches and strategies with the practical requirements of the business
  • Ability to communicate clearly and effectively, both verbally and in writing
  • Proficient with business process modeling software, Microsoft Office and various software packages
  • Candidates must be willing and able to travel up to 50%
90

Business Process Analyst Resume Examples & Samples

  • Lean six sigma
  • Knowledge of process mapping
  • Outstanding writing abilities, data analytics, facilitation abilities, and problem-solving
  • Strong interpersonal and communication skills, project management and adaptability
  • Bachelor's degree from an accredited college or university in related field
  • U.S. citizenship may be required. Ability to work in the United States indefinitely required
  • Ability to obtain and maintain a Top Security clearance
  • Ability to obtain and maintain firm independence and abide by firm ethics requirements
91

Business Process Analyst Resume Examples & Samples

  • Develop improvements to existing processes to deliver improved business performance
  • Analyse baseline data on operational performance; identify opportunities for improvements and demonstrate benefits
  • Build and maintain effective relationships with project stakeholders
  • Complete business diagnostic analysis to document business models in relation to service, process, people, inputs, technology etc
  • Conduct business improvement reviews by partnering with leaders, process owners and project teams
  • Prepare and facilitate workshops ,collate outputs and progress relevant issues appropriately
  • 3-5 years of Financial services change experience
  • Experience of working with Leanmethodologies and multiple technology solutions
  • Lean qualification desirable
  • Strong written and verbal communication skills, including facilitation
  • Ability to process and interpret complex data with a high level of numerical literacy
92

Business Process Analyst Resume Examples & Samples

  • Support the business through identifying and driving process and system improvements that align with department strategies
  • Agility in handling multiple tasks, responding rapidly to changing priorities, and working within tight deadlines
  • Excellent decision making and problem solving skills
  • Excellent communication skills, both oral and written
  • Detailed knowledge of all of CEPS processes
  • Working knowledge of all of CEPS systems and how they interface with other group systems
  • Understanding of Group Profit Center operations and Sales organization in relation to the CEPS processes
  • Intermediate skills in Microsoft Word, Excel and Powerpoint required
93

Business Process Analyst Resume Examples & Samples

  • Manage internal initiatives in the Image Operations Area
  • Oversee and ensure quality of project and implementation turnover to production
  • Provide analysis, coordination and response to request for information (Access, Risk, Procedural, etc)
  • Perform Process Modeling and analysis of operational functions
  • Implement Quality Assurance, control, and inspection points for operational functions
  • Image Operations coordination point for RSCA activity
  • Incident analysis and root cause analysis
  • Coordinate change impact analysis and validation
  • Support a Continuous Improvement Culture through employee engagement and always asking how things can be done better
  • Work with management to ensure staff are trained and prepared for changes coming into the environment
  • Provide senior management level presentation and updates on key items
  • 3 years of operations experience required
  • The ability to drive and/or manage initiatives
  • A working knowledge Large document and image archives preferred
  • A working knowledge of access management is preferred
  • Experience in writing, enforcing, and improving operational procedures required
  • Ability to adapt to changing needs and deadlines, and remain calm when under pressure
  • Have very good communication and personal skills to clearly convey information, adjusting style to the intended audience
  • Able to work independently and empowered to make appropriate decisions and escalate when needed
  • Comfortable with web-based technologies such as SharePoint
  • Demonstrated ability to own, resolve, and research complex service cases
  • Must be able to make sound decisions in an ambiguous environment
  • A college degree or equivalent relative experience required
94

Business Process Analyst Resume Examples & Samples

  • Interview and observe stakeholders to determine how the work in each process is really done, and capture useful, undocumented information. Document discovered processes to guide process best practices and use discovery results to identify areas for improvement
  • Partner with department management to evaluate and make recommendations to update department workflows, processes and procedures to improve productivity
  • Understanding daily operations and their end-to-end process metrics, knowledge of how these daily operations align with customer journeys, and the ability to turn this information into process improvement opportunities
  • Determine and document the impact of process changes and clearly articulate choice points between different alternatives, including identifying appropriate metrics by which to measure changes
  • Model and enhance business process diagrams and to capture business operations change requirements, modeling both current and future state, typically using a graphical business process modeling tool
  • Use business process modeling and analysis (BPMA) tools, as well as methods and standards, such as Business Process Modeling Notation (BPMN), to fully obtain information about what capabilities the business needs and leverage more graphical techniques for facilitating communications
  • Define the needed business and use cases with stakeholders and process owners, defining business outcomes, including current baseline and future target metrics and linking to strategic key performance indicators (KPIs)
  • Use process discovery, modeling and analysis to better understand how a process works and where pain points lie, conducting redesign and impact analysis before new process designs are implemented
  • Determining the as-is state of process work, identifying formal and informal business processes in the organization, and obtaining the context in which the process is performed and the value generated, as well as the pain points that exist and possible solutions to address that create efficiencies and scale
  • Applying a "BPM methodology toolbox" taking methods from several process methodologies to come up with a set that best suits the needs of a particular BPM project
  • Educate stakeholders impacted by BPM to understand how their business operations really work and to identify shadow processes and manual work-arounds
  • Lead and/or participate on project teams to support process change
  • Effectively communicate with stakeholders at all levels of the organization and be a change agent in a way that positively increases adoption
  • Work with the business process architect, process owner, executive sponsor, business subject matter experts and others as necessary to determine the future state of a specific business process
  • Perform continuous reviews to align processes with changing business conditions for a given business process or functional area and to ensure that current documentation reflects current state processes
95

Business Process Analyst Resume Examples & Samples

  • Be responsible for completing process analysis of complex business & technology processes. Utilize modelling tools to document current state business processes and systems
  • Identifies best practices and develops effective tools to aid in Business Process Management. Apply process mapping and other tools (RASCI, SIPOC, etc) to understand current business processes
  • Interviews stakeholders and process owners to define processes. Helps define standards and methods that support the Business Process Management initiative
  • Determines process recommendation documents, including: creating presentations, process maps, supporting metrics, and business requirements
  • 3+ years of related business process management/process mapping experience
  • Experience with process mapping and other tools (RASCI, SIPOC, etc)
  • Process improvement (LEAN, Six Sigma) or business process management expertise preferred
  • MS Office Suite: Excel, PowerPoint
  • Teamwork skills with the ability to work in complex cross-functional settings
  • Effective communication skills (verbal and written)
  • Excellent interpersonal and analytical skills
  • Ability to build strong relationships and win the respect of others
96

Business Process Analyst Resume Examples & Samples

  • Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
  • Evaluates internal control systems and recommends improvements in controls (control projects)
  • Works with the co-sourcing partners to plan the project, draft project reports and conduct the fieldwork, which includes interviews, process flow determination, critical analysis of activities as value added/non-value added, financial analysis, system data analysis and transaction testing
  • Administers the project time, budgeting and reporting and coordination of team schedules
  • Participates in special projects as they arise, including compliance reviews, financial audits, and due diligence reviews
  • Bachelor's degree and 3+ years of related work experience
  • Master's degree and 1+ years of related work experience
97

Business Process Analyst Resume Examples & Samples

  • Bachelor’s degree in instructional design related field or equivalent experience
  • 2+ years of business process or training experience
  • This is a functional role
  • Reporting experience
  • Business process experience/process improvement
  • Interacting with high level professionals
98

Business Process Analyst Resume Examples & Samples

  • Work closely with Client Services & Implementation (CSI) to create and improve business processes
  • Facilitate meetings with multiple stake holders – leadership and subject matter experts
  • Create clear and concise documentation such as job aids, process workflows, SOP’s, User Manuals and Training guides
  • Interview subject matter experts in CSI to gain an understanding of their roles and responsibilities – utilize critical thinking skills
  • Support special projects and major business objectives as assigned
  • Bachelor’s degree in Business, Finance, Health Administration or related field or equivalent work experience
  • 2+ years of experience in business analysis
  • 1+ years of hands on intermediate level of proficiency with Word, Excel, PowerPoint and SharePoint
  • 1+ years of experience with documenting processes, creating SOP’s job aids, User Manuals, process flows
  • Demonstrated process improvement or evaluation of business processes
  • Excellent communication (verbal and written), time / project management, problem solving, organizational and critical thinking skills (writing samples will be required)
  • Knowledge of pharmacy products and pharmacy operating model
  • Snagit experience
99

Business Process Analyst Resume Examples & Samples

  • Liaison with internal business teams to understand ongoing and upcoming Consumer Net Promoter Score survey needs
  • Project manage an ongoing list of sample requirements and oversee the delegation of programming resources in order to meet deadlines
  • Design and update Quality Assurance checklists and supporting queries and analyses to ensure validity of sample production runs
  • Maintain regular, clear communications with external research vendor on sample issues
  • Maintain informal knowledgebase of Optum data systems used as sources for sample data
  • Redesign existing sample queries as needed due to systems migrations or changes
  • 2+ years of experience with SQL programming required
  • 1+ years of experience defining and documenting business requirements
  • Experience in SAS is preferred
  • Experience with producing survey sample sets or marketing campaign list
100

Business Process Analyst Resume Examples & Samples

  • Attend project meetings to determine if any impact
  • Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
  • Communicate analysis and interpretation to appropriate audience
  • Produce, publish and distribute scheduled and ad-hoc reports
  • The incumbent should enjoy supporting a fast paced, high performing operations team; the ideal candidate is creative, collaborative, resourceful and technically proficient
  • 1+ years of experience in business analysis including writing business requirements and / or system requirements
  • 2+ years of experience as part of a cross-functional Project Team
  • Intermediate level of proficiency with Microsoft Office
  • Experience in analysis of business process and workflow
  • Process improvement recommendations
  • 1+ years SharePoint
  • Experience with RxCCR
  • Experience with UHG systems
101

Business Process Analyst Resume Examples & Samples

  • Support / Manage projects related to EOB and Health Statement development, programming and execution
  • Establish / apply quality objectives, criteria, standards and levels using appropriate quality management methods with stakeholder input
  • Lead UAT and PAT for all System enhancement Releases
  • Develop, communicate and implement program / project risk / issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance)
  • Reporting out on status of projects, resource planning and quality
  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
  • Coordinates work activities with other departments
  • Develops plans to meet short-term objectives
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Decisions are guided by policies, procedures and business plan
  • Develops policies, procedures, process flows and process instructions, as needed
  • Understanding of Managed Care / Healthcare business lifecycle, governances, and regulations
  • Experience in project management, business analysis, PMI and or Business Analysis certification
  • Experience with Testing - Unit testing and regression testing and / or quality assurance
  • 3+ years’ experience with software development lifecycle
  • Experience in system development lifecycle (SDLC)
  • Experience working with large data sets
  • Experience managing member communication materials; development through execution
102

Business Process Analyst Resume Examples & Samples

  • Bachelors degree (any subject) and10 years of business process improvement experience
  • At least five year of experience conducting work associated with and preparing all documentation related to as-is, to-be, outputs, inputs, process activities, models and alternatives, cost and benefits and recommendations for process assessment activities
  • Experience translating process requirements into systems requirements and assessing the success of the development effort to achieve them
  • Ability to work as a partner with the client staff, the client's customers, and other support contractor teams in a professional manner
  • Exceptional written and verbal communications skills
  • Experience having regular interface with client managers and staff as well as support contactor staff from other companies
  • Experience performing these responsibilities in a federal law enforcement organization
  • Experience using process modeling tools
  • Project experience in DHS or USSS
  • Experience with MS Office Suite to include MS Projects
103

Business Process Analyst Resume Examples & Samples

  • Create, control, and improve business processes
  • Coordinate quality reporting, analysis and audits
  • Develop plans and programs to support continuous quality improvement using applicable tools
  • Direct, facilitate, train, evaluate, and covers quality improvement projects and teams
  • Respond quickly to and effectively manage priorities for project requests, deliverables and deadlines
  • Be flexible and work comfortably in a dynamic setting
  • Demonstrate excellent interpersonal skills with all levels of staff and leadership
  • Work both independently and as part of a team to complete objectives
  • Provide explanation and interpretation within area(S) of expertise
  • Use pertinent data and facts to identify and solve a range of problems within area(S) of expertise
  • Communicate effectively with all level of staff and leadership ensuring messages appropriately tailored to audience whether delivered verbally or in written format
  • Bachelor’s Degree in Business, Finance, Health Administration, or related field or equivalent work experience
  • 1+ years working in business analysis role within healthcare industry
  • 1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts
  • 1+ years of experience in coordinating and overseeing user acceptance testing for teams
  • Intermediate level of proficiency with PC based software programs and automated database management systems (Word, Excel, PowerPoint, Visio, MS Project)
  • Operational healthcare experience
  • Experience with Medicare products
104

Business Process Analyst Resume Examples & Samples

  • Analyzes, validates and develops business and technical process requirements; develops systems requirements, techniques and controls; and leads implementation efforts of requirements
  • Represents business unit with project management, customers, ITS and end users
  • Develops and manages business and user requirement specifications; leads analysis and verification to ensure consistency, traceability, feasibility and completeness; recommends and implements process improvement
  • Analyzes and identifies best case for report requirements; utilizes analysis models, prototypes and scenarios. May also be required to design reports within SAP Business Objects
  • Authors requirements documents and collaborates with ITS on design solutions
  • Provides troubleshooting support for end users and resolves issues within Supply Chain, Materials Management, Planning, Quality, Warehouse Management, and Inventory
  • Provides unit testing support for system upgrades in SAP P2D stream
  • Works with ITS Business Analysts, process owners and other team leaders to improve business processes and systems
  • Ability to lead Gap-Analysis sessions; As-Is/To-Be customization of business processes per requirements, blue printing, prototyping, integrated testing and documentation
  • Supports the delivery of Standard Work Instructions and training curriculum
  • Utilizes MS Office Suite, SAP and other applications
  • Maintains the strict confidentiality of sensitive information
  • Typically requires a Bachelors degree in a related field and six or more years experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
  • Must have a complete understanding of business process/life cycle management principles, theories and concepts and a general understanding of industry practices, techniques, and standards
  • Must be customer focused and possess the ability to develop solutions to a variety of complex problems
  • Strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences
  • Strong interpersonal skills to influence and guide employees, managers, customers and other external parties
  • Ability to work independently or lead in a team environment is essential as is the ability to work extended hours and travel as required
105

Business Process Analyst Resume Examples & Samples

  • Analyzes and identifies best case for report requirements; utilizes analysis models, prototypes and scenarios
  • Provides troubleshooting support for end users and resolves issues within, Materials Management, Production Planning, Warehouse Management, Demand Management and Inventory
  • Provides unit testing support for system upgrades in SAP P2D business systems
  • Supports the delivery of Standard Work Instructions and training curriculums
  • Typically requires a Bachelors degree in a related field and ten or more years experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
  • Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills
  • Ability to work independently or lead in a team environment is essential
  • Ability to work extended hours and travel as required
106

Business Process Analyst Resume Examples & Samples

  • Typically requires a bachelor's degree in a related field and three or more years of experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
  • Must have a good knowledge of business process/life cycle management principles, theories and concepts and a general understanding of industry practices, techniques, and standards
  • Must be customer focused and possess: (1) the ability to use independent judgment in developing solutions to a variety of problems of moderate scope and complexity; (2) good verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) good interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills
  • Ability to work independently or in a team environment is essential as is the ability to work extended hours and travel as required
107

Business Process Analyst Resume Examples & Samples

  • Support efforts of 80 agencies to meet Full Operating Capability (FOC) in QART
  • Meet with designated Points of Contact at each agency
  • Provide overview of QART
  • Explain the workflow for each user and agency role
  • Obtain roster of QART users
  • Provide training sessions for agencies
  • Locations–at agency sites and/or ODNI sites within the National Capital Region (NCR). For agencies outside the NCR, provide web-based training through demonstration and phone support
  • Create/Manage user accounts
  • Using QART and information supplied by the Agency in question, establish user name, login, privileges and access
  • Respond to agency requests for changes and deletion of user login
  • Assist government with collecting and preparing QART data to incorporate into 2 quarterly reports
  • Generate reporting data from within QART by running report queries and exporting to excel format for delivery to government
  • Assist government with monthly monitoring of agencies that have QART up and running-track progress and results
  • Provide detailed monthly statistics by agency
  • Provide detailed analysis of raw data in a written report to be presented to leadership
  • Consolidate monthly metrics into semi-annual report to include trends, issues and challenges
  • Provide weekly email reports of database defects by identifying new issues, expected outcome, and actual outcome to assist developer in resolving
  • Bachelor's degree with 8+ years of relevant experience in the Intelligence Community (at service, national agency or inter-agency level). Additional training and/or years of experience may be substituted in lieu of a degree
  • Analytic and critical thinking skills, including the ability to research materials, and to develop process improvement recommendations
  • Experience with IT analytical projects and tools, to include: data mining, data entry/extraction/fidelity, troubleshooting and intelligence visualization tools
  • Ability to plan, organize, and manage critical aspects of research, metrics, development, production, and support of subsystems and integrate, analyze, and collaborate in support of the process
  • Excellent interpersonal, organizational, and problem-solving skills, including a demonstrated ability to work effectively both independently and in a team or collaborative environment
  • Currently possess an active TS/SCI with Polygraph security clearance
  • Knowledge of or experience with counterintelligence (e.g., foreign intelligence services intentions, capabilities, tactics, and operations), personnel security (e.g., background investigations, PRs, adjudicative guidelines), and analysis
108

Business Process Analyst Resume Examples & Samples

  • Provide business process/requirements support for the following activities throughout all phases of the Systems Development Lifecycle (SDLC): contributing to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; and conducting research
  • Provide support throughout all phases of the SDLC
  • Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis
  • Assist with coordination and managing of project task and activities
  • Become knowledgeable on the HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process. Understand your role in HIPAA compliance and be able to execute that role in an effective manner
  • Bachelor's degree and 7 years of experience, Masters and 5 years of experience, Associates degree and 9 years, or 11 years of experience on lieu of a degree
  • Candidate must have 5 or more years of experience with
  • Identifying and recommending best practices
  • Business process analysis
  • Large scale SDLC projects
  • Configuration Management, Software Integration, and Software Testing
  • Working independently and managing assigned workload and priorities
  • Using automated requirements management tools
  • Must be able to obtain a Position of Public Trust clearance
  • Prior SSA or Federal consulting experience
109

Business Process Analyst Resume Examples & Samples

  • Leads efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
  • Develops Process and Formal Use Case models supporting complex application solutions in order to drive customer requirements
  • Assist with technical and non-technical documentation editing and version control
  • Functions as the Subject Matter Expert for applications and standards by translating business process model to technical implementation ensuring solutions are consistent with objectives
  • Serves as a consultant to management; acts as an advisor to senior management and customers clearly presenting technical approaches and findings
  • Provides leadership for a team of developers
  • Contributes to estimates of work efforts for tasks assigned to team members&#8217
  • Facilitates meetings and discussion as needed during the project lifecycle
  • Analyze information needs and functional requirements and deliver the following artifacts as needed: Software Requirements Specification, Business Process Models, Data Flow Diagrams, System Process Models, and Traceability Matrix
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Collaborates with Northrop Grumman team members and Customer representatives to create requirements artifacts that adhere to outlined standards
  • Ensures compliance with CDC and HHS security and systems development and deployment standards
  • Serves as a consultant to management, to senior management and customers
  • Bachelor’s degree in Computer Science, Information Systems, Communications, Public Health or related field with a minimum of 6 years of experience or a minimum 10 years of experience to satisfy degree and experience requirements
  • 4 years of experience working as a Business Analyst, demonstrating strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • 3 years of experience working in an agile / iterative development environment
  • Demonstrated experience in drafting/writing communication content, materials, and products
  • Demonstrated experience in translating technical content into formats written in plain language and easy to understand
  • Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
  • Proven ability to integrate with a team and work well with others
  • BA Certified
  • Experience working within a SCRUM development methodology
  • Experience working with the CDC Enterprise Performance Life Cycle (EPLC) methodology
  • Experience with analysis, visualization and reporting software and capabilities
110

Business Process Analyst Resume Examples & Samples

  • Serve as a liaison between the business and IT organizations in the development of new IT solutions and enhancements to existing applications
  • Lead efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
  • Facilitate meetings and discussion as needed during the project lifecycle
  • Support user centered design activities such as end user focus groups and usability analysis
  • Responsible for creating/updating documents required as part of the system development lifecycle (business, functional, and system requirements, user stories, detail functional design, technical design input, Use Case and process documents)
  • Support the business by becoming a Subject Matter Expert for the applications and standards
  • Coordinate with technical development team to ensure complete understanding of functional specifications
  • Review/edit requirement specifications, business processes and recommendations related to client's proposed solution
  • Suggest areas for improvement in internal processes along with possible solutions
  • Develop Education & Outreach materials including user guides and other external communications
  • BS in Computer Science or related field, equivalent combination of experience and education will be accepted
  • 5+ years as Business Analyst for software development projects that employ an Agile SDLC
  • Expertise with Microsoft Office applications (Word, Excel, Power point, Visio)
  • Experience developing user guides and education & outreach materials
  • Experience working on Federal programs that are of high priority, visibility, and public-facing
  • Experience within the healthcare industry
  • Experience with Agile delivery programs; particularly those using the United States Digital Service (USDS) Playbook and TechFAR
  • Experience with CMS’ eXpedited Life Cycle (XLC)
  • Experience consulting to the Centers for Medicare and Medicaid Services (CMS) including organizations such as the Center for Clinical Standards and Quality (CCSQ), Center for Medicare and Medicaid Innovation (CMMI), and Office of Technology Solutions (OTS)
  • Specific program policy and/or regulation knowledge or experience related to CMS quality payment programs such as
  • Support efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
  • BS in Computer Science or related field; an equivalent combination of experience and education will be accepted
  • 3+ years of professional experience
  • 3+ years as a Business Analyst for software development projects that employ an Agile SDLC
111

Business Process Analyst Resume Examples & Samples

  • Meets with applicable components to identify, assess, document, and review business requirements
  • Works with the development team to ensure that they understand the requirements
  • Participates in data analysis as it pertains to issues and gaps
  • Creates and maintains all applicable documentation
  • Communicates changes to various levels
  • Provides technical and business support of system end users
  • Creates Requirements Documents
  • Maintains Requirement traceability
  • Translates business requirement to functional requirement and support IT design questions against the requirements
  • Enters project issues and keeps status current, as related to requirements and overall scope
  • Bachelor’s degree in Computer Science or related field and 6+ years experience
  • Business Analyst experience
  • Experience with agile, waterfall and incremental lifecycles
  • Ability to translate requirement concepts between business and technical personnel
  • Good communication skills - clear and concise writing and oral skills are crucial to the ability to obtain and disseminate information
  • Ability to work independently and multi-task / managing multiple projects simultaneously
  • Self motivated with a proactive approach to problem solving
  • Experience creating detailed test cases / scripts
  • Proven experience writing Business Requirements and Functional Requirements on a large enterprise-wide project
  • Proven experience working with both IT and Business users in the development of a new process/functionality
  • Proven experience developing Business Process Maps
  • Proven experience facilitating a Business Requirements session with at least 12 participants, with at least 6 from a non-IT department
  • Experience using VISIO, the MS Office set of tools
  • Ability to test project requirement
  • Ability to analyze and write Scope Change requests as related to changes to requirements
  • Experience using MS Project to define and track the Requirements Gathering part of a project
  • Must be able to obtain a DHS/CBP security clearance
  • Have an active or ability to qualify for a DHS/CBP security clearance
  • Prior experience with CBP desired
  • Experience on an Earned Value Management program
112

Business Process Analyst Resume Examples & Samples

  • Analyzes business and technical processes to formulate and develop new and modified business information processing systems, such as production and inventory control systems, financial tracking systems, marketing and human resources systems
  • Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls
  • Requires knowledge of e-commerce tools, computer system capabilities, business processes, and work flow
  • 3 Years with Bachelors; 1 Years with Masters. Additional years of experience may be accepted in lieu of the degree
  • Experience with System Architecture
  • Experience with SQL Server Reporting Services
  • Experience with SQL Server Integration Services and Data Transformation Services
  • Experience with MS SQL Server
113

Business Process Analyst Resume Examples & Samples

  • Bachelor’s Degree and a minimum of 2 years’ related experience required
  • Active Top Secret Security Clearance is required. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment
  • Must have business processing experience (e.g. able to map relationships, legislation and other documentation to the NCCIC framework)
  • Must be familiar with Enterprise Architecture/Business Architecture best practices (CMMI, DODAF, FEA)
  • DHS EOD
  • Visio and System Architect Modeling Experience
114

Business Process Analyst Resume Examples & Samples

  • 6 Years with Bachelors; 3 Years with Masters; 0 Years with PhD
  • Excellent verbal and written communication skills; good meeting facilitation
  • Ability to develop Standard Operating Procedures (SOP), Detail Work Instructions
  • Must possess sharp attention to detail, have proven organizational skills (time management and prioritization), and also employ a rigorous process for all follow-up / coordination activities
  • Ability to perform detailed data analysis from various systems and spreadsheet to perform trend analysis
  • Conduct One-To-One session with all associates, tracking issues & concerns raised – forwarding the details to respective department
  • Experience with Share Documents System (SharePoint) and Presentation (PowerPoint)
  • Works well under pressing deadlines
  • Ability to work independently and work in a team environment
  • Helpdesk / Customer Service / Call Center Environment experience
  • Must be able to obtain a Position of Trust designation
  • 6 Years with Bachelors; 3 Years with Masters; 0 Years with PhD or 6 years with related experience
115

Business Process Analyst Resume Examples & Samples

  • Candidates with these desired skills will be given preferential consideration
  • ITIL certification or Six Sigma Certification a plus
  • Experience with CMS / HITECH or other CMS Quality Initiatives Programs a plus
116

Business Process Analyst Resume Examples & Samples

  • Leads and manages requirements and analysis activities
  • Articulates requirements, makes recommendations for process and business flows, develops consensus on requirements, and documents requirements via the approved process and templates
  • Conducts meetings to obtain, define and refine user, system and business requirements
  • Possess excellent analytical skills, the ability to integrate information from multiple sources to execute effectively and efficiently in a dynamic environment
  • Serves as the primary resource for gathering, validating, analyzing and documenting the stated business requirements, and the creation of project use cases, visual models, requirements specifications, and reports
  • Employs and has a strong knowledge of tools: DOORS Requirements Management software, ALM/QC, and Remedy
  • Strong problem-solving skills and ability to comprehend database methodologies
  • Collaborates with clients and has strong customer relations skills
  • Serves as primary contact with the Subject Matter Experts and the champion of their needs across the software development life cycle
  • Maintains and reports on various project metrics as required
  • Works well with the team in an often time sensitive deliverables environment
  • Solid oral and written communication skills, with the demonstrated ability to communicate complex technical topics to management and non-technical audiences
  • Able to attend meetings, take notes, create meeting minutes and later replicates notes in a high level of detail in order to relay any complex meeting discussions and/or concepts
  • Experience with MS Project and other MS Office tools
  • Must be a self-starter and highly motivated individual
  • Bachelors and at least 6 years of experience are required, additional years of experience may be accepted in lieu of a Bachelors Degree
  • Must have at least 5 years’ experience in leading requirements capture, management and analysis activities along all phases of the software development life cycle, including conducting user interviews, leading and facilitating JAD sessions, and developing business process models and formal specifications
  • Must have hands on DOORS Requirements Management software, ALM/QC, and Remedy experience
  • Must at least 3 years hands on analytical skills with mainframe application, and DB2 SQL experience
  • Must be able to obtain a Position of Trust designation which requires US Citizenship or legal Permanent Resident Status to obtain
  • Experience in consulting to the Centers for Medicare and Medicaid Services (CMS)
  • Experience in healthcare industry
117

Business Process Analyst Resume Examples & Samples

  • Organize, plan, facilitate and document meetings with project stakeholders to elicit and refine User Stories
  • Analyze, develop, and manage detailed requirements and other functional documentation
  • Perform business process analysis and develop technical business process models (As Is/To Be) Develop and maintain lifecycle documents including: use cases, detailed functional requirements, software requirement specifications, detailed design specifications, validation plans, test scenarios, user manuals Interface with management and provide various reports on a regular basis
  • Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis
  • Become knowledgeable on the HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process
  • Understand your role in HIPAA compliance and be able to execute that role in an effective manner
  • * This requisition may be filled at a higher grade based on qualifications listed below**
  • Bachelor’s degree and 3 years of related experience, Master’s degree and 1 years of related experience, or 8 years of experience will satisfy degree and experience requirements
  • 3 years of experience in developing lifecycle documents, including User Stories, Use Cases, Detailed Functional Requirements, Detailed Design Specifications, Business Process Models and Test Cases
  • 2 years of experience leading requirements discovery working sessions with an audience of customer and systems Subject Matter Experts (SMEs), and translating the results of requirements discovery sessions into Requirements/Design documents and Use Cases
  • 1 year of experience using Visio, Word, Excel, and PowerPoint
  • 1 year of experience using SQL, performing data analysis and documenting technical requirements for database conversions
  • 2 years of experience with requirements management tools with at least 1 year experience using HP Application Lifecycle Management (ALM)
  • Must be US Citizen or US Permanent Resident
  • Bachelor’s degree and 6 years of related experience, Master’s degree and 4years of related experience, or 10 years of experience will satisfy degree and experience requirements
  • 6 years of experience in developing lifecycle documents, including User Stories, Use Cases, Detailed Functional Requirements, Detailed Design Specifications, Business Process Models and Test Cases
  • 4 years of experience leading requirements discovery working sessions with an audience of customer and systems Subject Matter Experts (SMEs), and translating the results of requirements discovery sessions into Requirements/Design documents and Use Cases
  • 3 years of experience with requirements management tools with at least 1 year experience using HP Application Lifecycle Management (ALM)
  • Prior Federal Government/Government/ large scale corporate working experience
  • Possess technical writing skills and able to review others work products
  • Agile/Scrum experience preferred
  • Healthcare/CMS experience preferred
118

Business Process Analyst Resume Examples & Samples

  • Minimum two years’ experience required in business analytics or the analysis and development of processes and procedures, preferably in a related industry
  • Demonstrated understanding of end to end product life cycle preferred
  • Six Sigma Green Belt or higher preferred
119

Business Process Analyst Resume Examples & Samples

  • Managing the full cycle of MIS development / analysis starting from identifying opportunities / issues, understanding the business requirement, programming, data collection, analyzing data, validation, making recommendations and reporting the results
  • Utilizing programming skills and data query tools to build, test, evaluate and maintain MIS reporting and conduct analytics
  • Manipulation of large data sets with linkage to other databases and UDBAs as needed
  • Ongoing monitoring and analysis of system and rule performance metrics including escalation of process exceptions, errors, and outages
  • Prepare and present analyses to a wide audience in clear and concise verbal and written form
  • Bachelor's and / or Master’s degree in a quantitative discipline from an accredited college / university required
  • Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas
  • 3+ years of related analytical experience
  • High degree of technical skills with demonstrated experience with software packages / platforms including business intelligence tools (Business Objects & Tableau), SQL, Unix, and MS Office related products including Excel (Pivot tables, charts / graphs and formulas)
  • Experience with SAS, Teradata, and Oracle are additional assets
  • Excellent written and oral communication skills, strong presentation skills
  • Strong relationship management, leadership, communication and interpersonal skills
  • Self-starter, works well independently and as a team player
  • Card and Retail LOB knowledge, including awareness of key fraud drivers and possible system failure points
  • Proven record in problem solving and business innovation
  • Ability to thrive in a dynamic and fast-paced environment with daily deliverables
120

Business Process Analyst Resume Examples & Samples

  • Bachelor's and / or Master’s degree in a quantitative discipline from an accredited university
  • High analytical, interpretive and problem solving skills
  • High degree of technical aptitude to learn new reporting and analytical tools
  • Knowledge of MS Office related products including Excel (Pivot tables, charts, graphs, and formulas)
  • Experience with the following software packages / platforms are preferred: business intelligence tools, SQL, SAS, Teradata, Oracle, and UNIX
  • Experience defining and establishing effective controls
  • Fraud credit card and retail knowledge preferred
  • Ability to thrive in a dynamic and fast-paced environment
121

Business Process Analyst Resume Examples & Samples

  • Proactively advise on improving / re-engineering business processes in close cooperation with the businesses involved in a project
  • Work with users to define business requirements and converting those requirements into technical specifications
  • Propose the most efficient and effective use of processes and systems
  • Encourage and implement the use of common business solutions, systems, processes and data within Lubrizol
  • Represent the IS organization with process and technical skills by playing an active role in projects following the standard project methodology
  • Ensure the quality of software changes and additions
  • Guide users in creating, testing and implementing procedures
  • Understand and solve interfacing needs between the ERP and the legacy systems
  • Work as a cross-functional team member across technologies, geographies and IS groups
  • Work closely with project team to design and implement business solutions to reach project objectives and goals
  • Implement coordinated, standard and uniform solutions within Lubrizol
  • Educate colleagues at Lubrizol on SAP and related concepts
  • Update and maintain documentation regarding the application, its interfaces and data definitions
  • Pursue educational opportunities in order to remain current in new and emerging IS technologies
  • A Bachelor’s degree in related field
  • Minimum 2 years’ experience in business processes, data structures and systems
  • Knowledge of application and ERP concepts in the following technologies: SAP (configuration, ABAP, SAP scripts), SQL
  • Experience with two or more of the following business processes and systems: Purchasing; Sales and Operations Planning; Quality Management; Fulfill Order; Manufacturing; Material Management; Plant Maintenance; Project Systems
  • High degree of focus on customer
  • Strong verbal and written communication skills in English
  • Strong analytical skills that translates to high level problem solving abilities
  • Ability to make decisions applicable to level of influence in the organization
  • Must be flexible, reliable and able to manage multiple priorities
  • Good interpersonal skills including positive attitude, and the ability to be a self-starter
  • Team player with excellent relationship building skills
  • Ability to work flexible hours and meet deadlines
  • International mindset – must be able to deal with a diverse, international team
  • Willing to travel – approximately 30% per year Including potential extended periods of time away from home
122

Business Process Analyst Resume Examples & Samples

  • Responsible for the successful implementation of all projects and initiatives impacting Reconciliation Services representing Recon Services as the Subject Matter Expert to include: all merger activities and projects impacting reconciliations, including consolidations, conversions, Coordinated Releases and other LOB projects and initiatives
  • Ensure that system and process changes are thoroughly understood and tested prior to implementation
  • Identify and mitigate control risks
  • Understand and report overall status and evaluate impacts for projects. Ensure RS staff is properly trained and prepared for change events
  • Identify, document, escalate and resolve issues
  • Position issues with appropriate levels of management and escalate within established timeframes
  • Contribute to the production of change event reporting and tracking documentation, facilitating/leading/participating in meetings at the business, operational and project levels
  • Build relationships and networking groups with business partners, cross functional teams, and IT stakeholders
  • Project planning and methodology experience is desired
  • Excellent oral and written communication/presentation
  • Ability to communicate with all staff levels within and outside of reporting structure
  • Proficiency in MS Office product suite
123

Business Process Analyst Resume Examples & Samples

  • Collect data to identify root cause of problems; propose and enable solutions
  • Collaborate with cross functional teams to develop and implement functional and/or technical solutions to achieve the desired end state
  • Perform continuous reviews to align processes with changing business conditions
  • Use modelling techniques to create business process and data flows
  • Lead group and individual cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes
  • Be accountable to Cross-Functional Business Process Owner for testing activities, including writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
  • Lead a project team and manage according to PMI lifecycle process methodology
  • Work with the enterprise architect to ensure systems are compliant with the overall architecture
  • Contacts are normally made inside the organization. Internal contacts may include buyers, planners, distribution engineers and Senior Management
  • There may also be contact with Columbia Regional offices, internal and external Sales Reps. Interactions tend to focus on functional and system processes, problem solving, explanation, discussion and interpretations
  • This could involve discussion of current process or collaboration on future vision. Contacts regularly contain confidential/sensitive information
124

Business Process Analyst Resume Examples & Samples

  • Define, organize and follow-up the implementation of required improvements in SAP together with the business and IT
  • Testing and approving delivered solutions
  • Deploy the SAP solution to our Barco User community in a roll-out program which includes the linking of SAP with a new automated warehouse and deploy current the solution internationally (USA, Norway, Italy, China)
  • Master degree in Engineering, Economics or a related field
  • First experience in a similar position
  • Analytical mindset, good communication skills, teamplayer
  • Knowledge of an ERP system is a plus
  • Able to travel on a regular basis
125

Business Process Analyst Resume Examples & Samples

  • Develop, with PEx practitioners, process reengineering opportunities through SME coordination, opportunity identification, journey maps for existing experiences and delivering future/ to be customer journey map(s) with a plan to achieve
  • Develop data based recommendations and support sustainment of any organizational design changes necessary to optimize the customer experience by reducing waste, redundancy and unnecessary handoffs and increasing business value
  • Responsible for directing creative problem solving through coordination with PEx practitioners, all lines of business involved and SMEs to bring the team to most effective resolution
  • Identify change & communications needs for each project, inform and coordinate with overall CXT Change & Communications Strategy (Business)
  • Prepare and write relevant documentation in order to assure that all stakeholders are fully informed and all evidence or statistics are documented, including building in pilot and sustained business QA protocols
  • Design, develop and implement CXT scorecards that illustrate customer experience with new initiatives, including Pilot Programs; supporting the organization to continue to develop and deliver a high level of service and remain a market leader
  • Drive and deliver on pilot programs using an agile trial/test approach based on data driven identification of opportunities including KPI development and base lining, working with appropriate teams to design a strong experiment
  • Deliver business requirements and business UAT support by working with SMEs and process owners for any new technology solutions implemented
  • Collate and analyze customer and business benefits using internal as well as financial data within one or multiple areas using pre-determined tools, methods and formats in order to support the department’s decision making process and proving business case for continuing pilots / projects; recommending adjustments where appropriate
  • Build upon technical/professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business
  • Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit National Grid’s Customer Experience Transformation Strategy
  • Bachelor's degree and up to 2 years of related experience, or equivalent work experience. An advanced degree/credits is preferred
  • Knowledge and experience of one broad work process
  • Knowledge of relevant industry practice preferred
  • Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint) and other database type products
  • Basic understanding of project management techniques and methods
126

Business Process Analyst Resume Examples & Samples

  • A Bachelor's degree from an accredited college and four years of related experience. Additional experience may be considered in place of the degree requirement
  • General understanding of Business Process Management (BPM)
  • Experience in the development of one or more functional process architectures supporting a Live Virtual Constructive training environment
  • Must be able to work both independently and in a team environment
  • Must possess good written, verbal, and interpersonal communication skills
  • Must be able to support occasional travel
  • Interview stakeholders, subject matter experts and facilitate sessions to gather and document requirements
  • Analyze and model system functions, using activity and sequence diagrams
  • Develop use case specifications, use case diagrams, and elaborate use cases through design process
  • Coordinate and lead use case reviews with application development teams, SOA architects, developers and QA teams
  • Assist in maintenance and communication of project status reports and tracking
  • Coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed
  • Assist in the development of project work plans, cost/benefit and risk analysis, work plans, progress reports, and presentations
  • Work with QA to validate test cases
  • Must be eligible to obtain and maintain a DoD Secret security clearance
  • Experience with documenting processes in the Business Process Model and Notation (BPMN)
  • Experience with systems engineering principles including requirements elicitation, maintenance, and verification
  • Experience developing DoDAF and UML artifacts
  • Familiar with Raytheon ATLAS applications
  • An active, transferable DoD Secret clearance
127

Business Process Analyst Resume Examples & Samples

  • Coordinate with senior customer management regarding board reviews and team compliance with policy
  • Facilitate weekly governance meetings, Configuration Control/Engineering boards, and Agile ceremonies; document results; and ensure adherence to customer’s enterprise Agile processes
  • Ensure compliance of artifacts for Agile ceremonies to governance and quality assurance policies, processes, procedures, standards and customer guidelines
  • Bachelor’s Degree and 3+ years of related process definition and improvement experience. An additional 4 years of experience may be considered in lieu of Bachelor's degree
  • Demonstrated ability to communicate orally and in writing. Must possess strong organizational and interpersonal skills to problem solve and effectively relate to customer needs
  • Current and active Top Secret clearance
  • Knowledge of ITIL best practices
  • Knowledge of IT Service Management
  • Experience with SAFe/enterprise Agile processes
128

Business Process Analyst Resume Examples & Samples

  • Understand and analyse the current business state across multiple business units
  • Map the future states of the business process
  • Identify and build relationships with key business stakeholders
  • Develop and deploy process frameworks using ARIS
  • Drive multiple cost cutting and process improvement projects
  • Experience designing and implementing Lean Six-sigma frameworks (DMAIC, fishbone etc)
  • Experience as a process analyst / BPM (Min. 3 years)
  • Lean Six-Sigma qualifications (Green belt)
  • Previous experience working in FMCG, Retail or big 4 consultancies would be advantageous but not essential
  • A can do attitude and passion for delivery is a must
129

Business Process Analyst Resume Examples & Samples

  • Develops SOP’s for the Quality Assurance and if needed the Quality Control Department. Will on an exception basis assist Production with writing SOP’s
  • Organizes, leads and facilitates cross-functional quality and process improvement project teams
  • Develops metrics that provide the cost/benefit justification for Quality and Process Improvement opportunities
  • Use Root Cause Analysis to identify the source of Quality issues and Process inefficiencies. Uses Corrective Action/Preventative Action (CA/PA) to address the issues and resolve the problems
  • Provides Management with regular standardized reports that use metrics and trend analysis to quantitatively communicate the status of the Quality System
  • Responsible for developing skills to be able to perform business and systems process analysis, design, and simulation
  • Diagrams and evaluates existing processes using Process Flow Maps (PFM’s)
  • May assist in the design and delivery of presentations and training courses for SOP’s, data measurement and analysis and process improvement
  • Knowledge of FIS' products and services, business practices and processes
  • Knowledge of financial services industry practices, regulations and processes
  • Basic knowledge of one or more the concept of end-to-end Quality systems development
  • Basic knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering or the desire to increase that knowledge
  • Basic understanding of at least one appropriate process methodology (e.g., ISO, Lean, Six Sigma) or the desire to develop proficiency in these process methodologies
  • Basic understanding of quality management methods, tools and technologies or the desire to develop proficiency in in this area
  • Strong training/presentation skills to educate the organization on new or updated processes
  • Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
  • Strong analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
130

Business Process Analyst Resume Examples & Samples

  • Facilitates annual business continuity reviews
  • Facilitates annual data retention review and clean-up
  • Broad knowledge of FIS' products and services, business practices and processes
  • Basic knowledge of business continuity and disaster recovery planning and validation methodologies
  • Basic knowledge of data disposal methods
  • Proficiency in quality management methods, tools and technologies
  • Ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner
  • Ability to organize completion of work within tight time frames
  • Ability to clearly communicate complex disaster recovery concepts
  • Ability to understand and apply learned concepts
  • Demonstrated ability to plan and complete work within tight time limitations
  • Proficient with Microsoft Office tools (Word, Excel, PowerPoint)
  • Basic experience with RSA Archer Governance, Risk, and Compliance tool
131

Business Process Analyst Resume Examples & Samples

  • Responsible for providing operational support and project leadership including the analysis and execution of assigned projects for Chase Wealth Management/Insurance & 529 Operations. Lead and participate in projects related to annuity, 529, insurance and offshore investment contracts to support business needs including the analysis, recommendation, and implementation of accepted solutions
  • Lead EZ Forms and Workflow Management System (WMS) change projects including requirements gathering and writing, developing and executing test plans, creating implementation deployment plan and validation activity at time of deployment to production
  • Act as project liaison between insurance/Off-shore Investment Contract (OIC) carrier or 529 fund company and Annuity Operations relative to carrier product or technology changes
  • Lead calls as needed with annuity carriers and/or fund companies to review project scope, requirements, status and implementation, etc
  • Requires 2-5 years business / financial experience
  • Prefer College graduate
132

Business Process Analyst Resume Examples & Samples

  • Develop improvements to existing processes to deliver improved business performance and effectiveness
  • Build and maintain effective relationships with project stakeholders , influencing them to achieve the desired outcome and create the necessary level of commitment to the success of the project
  • Conduct business improvement reviews by partnering with leaders, process owners and project teams to identify strategically relevant improvement opportunities and convert those opportunities into successfully completed projects using Lean Six Sigma methods and tools
133

Business Process Analyst Resume Examples & Samples

  • Identify, assess, and govern transaction upside opportunities that will lead to incremental revenue for existing AOD customers. Partner with AOD Finance and Operations to create and implement required reporting, analytics and KPIs. Identify biggest opportunities. Determine appropriate exception monitoring cadence. Create and implement closed loop, repeatable processes in partnership with Sales and Support to react to any material changes in customer utilization and/or variances from contracts
  • Identify, assess, and govern other AOD “revenue leakage” initiatives, as assigned. Ensure processes exist for billing for minimums, inflation increases (CPI) or over capacity triggers
  • Identity and manage assigned customer communication needs for AOD – SaaS customers
  • Makes recommendations for AOD Customer Experience process improvements
  • Documents, communicates and implements process improvements
  • Conducts process needs analysis using the standards established by the process manager. Compiles and communicates findings of process needs analysis and other key interested parties
  • Develops and delivers process Improvement and Root Cause Analysis Frameworks. Including documentation, templates, standards, guidelines and communication roll-out plans for new processes, tools, reporting, and tracking Return on Investment (ROI) of Process Improvement and RCA initiatives
  • Participates in cross-organizational process initiatives as needed
  • Formal process improvement training and experience
134

Business Process Analyst Resume Examples & Samples

  • Add control documents (RCSAs) and procedures to Navigant tool
  • Uploading new/updated obligations
  • Reviewing and returning obligation mappings for updates
  • Track top-down and bottom-up changes being implemented at the business level
  • Oversee updates to mappings as business changes are made that impact mappings. Can include RCSA and procedure changes
  • Assist users with Navigant tool
  • Complete mapping update templates for changes beyond relabeling and validate changes have been made by central delivery team
  • Use reporting functionality in Navigant to monitor accuracy of mappings based on the standards agreed to and escalate issues
  • Assist groups with new mappings
  • New mappings may result from new obligations
  • New mapping may result from new business groups being added
  • Act as backup for Process Map Sustainment Administrator
  • SharePoint site maintenance for two sites, including web page and job aid creation/organization
  • Answer modeler questions regarding iGrafx and Web Central functionality; provide guidance on process map creation and revision, and be the process modeler for at least 4 of Performance Consulting’s process maps
  • Use problem solving skills to identify, troubleshoot and resolve process map and SOP reporting issues
  • Understand and answer questions about Operations Documentation’s alignment standards and publication schedule
  • Engage Sustainment admin and PCOE Governance Lead as appropriate; attend CTO Lead Modeler meetings
  • Balance conflicting demands to support scheduled work as well as urgent ad hoc requests
  • Escalate issues that arise with clients, work load, tools, and processes
  • Provide consulting and manage relationships with a variety of internal clients and partners
  • Routine administration including status reports, training and education, routine department and 1:1 meetings
  • MS Word 10 (Intermediate user)
  • SharePoint 2010/2013 (Basic user)
135

Business Process Analyst Resume Examples & Samples

  • Provide writing/editing support to CTO lines of business
  • Revise or create procedures from multiple resources, including but not limited to, documentation provided by the lines of business, process mapping, SME interviews and job shadowing, and other types of material
  • Partner with Subject Matter Experts to ensure that procedures accurately reflect current processes and controls established within each department
  • 15% original writing / 85% revisions
  • Maintain on-line repository, posting new/updated procedures as needed
  • Archiving master files and iterative versions for record retention purpose
  • MS Excel (Basic user)
  • Adobe Acrobat (Basic user)
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Business Process Analyst Resume Examples & Samples

  • Written and oral communication skills
  • Meeting facilitation and client engagement experience
  • Experience with data gathering and analysis
  • Candidates should be able to flex between multiple, independent assignments and work well with others
  • Bachelor’s Degree from an accredited college or university in related field
  • U.S. citizenship may be required
  • Ability to work in the United States indefinitely required
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Business Process Analyst Resume Examples & Samples

  • 6+ years of experience in process analysis, creation, and documentation
  • Experience in managing projects of a similar size
  • Experience in high level report writing and oral presentations for executive-level management
  • PMP Certification required
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Business Process Analyst Resume Examples & Samples

  • Supporting the ongoing verification of change document quality
  • Supporting the communication with peers inside and outside of the department, providing information or exchanging data
  • Supporting the maintenance of change log system and established metrics
  • Supporting the development of material for report outs on TO ICC performance to other forums such as the TPC and BPR
  • Under the direction of the Expert Analyst, supporting the coordination of the Senior CCB and other lower level change control meetings, including tracking of related actions for accountability
  • Supporting the development of training material for ongoing training after the initial implementation
  • Supporting audits and related corrective actions
  • Good communication, facilitation and presentation skills with various audiences
  • Determines data needs, collects data, selects from different analytical techniques to achieve desired analytical outcome
  • Understands work planning and portfolio management needs and is able to develop new reports, performs custom and ad-hoc reporting, working independently
  • Proactively participates on project teams
  • Bachelor of Science in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required
  • Minimum of 3 years of work experience
  • Experience in using SAP or other enterprise software
  • Ability to perform analysis with MS-Excel, using charts and tables dynamically (pivot tables, formulas)
  • Public speaking and presentation abilities
  • Proficiency in MS PowerPoint and Word
  • MBA or Graduate degree desired
  • Good level of understanding in Management Accounting
  • Significant hands-on experience in utility planning, budgeting and operations for both capital and expense work
  • Mastery level in MS Excel (Ability to utilize macros), PowerPoint and Word
  • Assist ICC Expert and Senior analyst roles to implement ICC within the TO organization
  • Compiles and analyzes data, and supports to document work process and procedures
  • Work with lines of business to gather change control form information from the Portfolio Tracker Tool
  • Identify potential change control form issues related to integrated change control
  • Create change control form utilization reporting for LOB to identify gaps in planning processes and/or execution
  • Analyze the impact of Integrated Change Requests (ICRs) on work execution
  • Conduct what-if analysis to provide multiple options for the lines of business
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Business Process Analyst Resume Examples & Samples

  • Review business process flow to identify potential streamlining opportunities
  • Build workflow documents and Standard Operating Procedures
  • Review client reporting requirements to identify potential efficiency opportunities
  • 1+ years of experience in operations, client services and / or analytics
  • Intermediate level of proficiency with Excel
  • Experience with Visio, Visual Basic and / or AutoHotKey (AHK)
  • Experience with documenting processes and practices, often in accepted project methodology artifacts
  • Natural sense of curiosity and eagerness to solve problems and build efficiencies
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Business Process Analyst Resume Examples & Samples

  • Develop, manage, and maintain planning applications on IBM COGNOS platforms
  • Participate in determining objectives of assignment and develop solutions to a variety of complex problems
  • Coordinate with business management partners and represent the organization as a prime contact on contracts or projects
  • Represent the department when gathering and defining requirements and business cases
  • Support indirect rate development
  • Assistant in the development of training sessions for system users; provide user training
  • Bachelor’s degree with 6 years of related experience – OR – a Master’s degree with 4 years of related experience
  • Knowledge of, and experience with, defense contractor business practices, policies, and procedures
  • Experience developing Applications in IBM COGNOS Planning and/or IBM TM1
  • Experience gathering requirements in support of programming and reporting needs
  • Demonstrated success in documenting critical process to ensure consistency of application across multiple users
  • Experience supporting indirect budgeting, rate development, FPRP submissions, and/or Incurred Cost Analysis
  • Experience using a computer based forecasting or reporting system (COGNOS, Hyperion, FPRS/Precision, Microsoft Dynamics, Tableau)
  • Experience with Adobe Captivate or similar
  • Experience creating and leading training sessions
  • Exposure to software programming or database management
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Business Process Analyst Resume Examples & Samples

  • Responsible for supporting current needs through data collection and analysis, report creation and application development from beginning to end
  • Earns customers’ confidence by being responsive to their needs and providing high quality products
  • Operates as point of contact and accountable for the projects they are assigned
  • Identifies, analyzes, and interprets trends or patterns in complex data sets
  • Works to build relationships that foster teamwork
  • Utilizes defined methodologies to develop, organize, execute, and track a realistic plan. Anticipates problems and creates effective solutions
  • Effective communication about project expectations and timelines to stakeholders in a timely manner
  • Demonstrates individual initiative, investing the time necessary to accomplish required work quality, goals, and schedules
  • Understands the purpose of the reports or applications for the functional areas and how those processes and applications could impact other areas, functions or departments
  • Experience writing advanced SQL queries
  • Working knowledge of Visual Basic or C# application development
  • Preferable experience in web based application development and Java
  • Familiarity with Dev Express would be desired
  • A Bachelors degree in Computer Science, Engineering, Mathematics or related field
  • Proficient with MS Office
  • Preferred experience with Java, Visual Basic, Dev Express, or C#
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Business Process Analyst Resume Examples & Samples

  • Supply / demand management experience and SAP operation knowledge is a MUST
  • Independent and strong analytic skills is required to be able to identify and justify improvement/standardization opportunities
  • Fluent oral and written English, mandarin is MUST
  • Japanese, Cantonese and Korea language skill is an added advantage
  • Well-developed written and verbal communication skills. Able to listen and articulate clearly
  • Strong Microsoft Office (Excel, PowerPoint, Outlook) is needed for daily operation
  • Prior experience in Intel supply chain area is preferred
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Business Process Analyst IV Resume Examples & Samples

  • Bachelor Degree in Engineering, Business, or Statistics and 15 years relevant experience or Masters Degree in Engineering, Business or Statistics and 10 years relevant experience
  • 6 to 8 years experience in metrics research and analysis,
  • Previous data analysis, metrics development, reporting and analysis experience; CMMI
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Business Process Analyst Resume Examples & Samples

  • Must be able to analyze tables in multiple platforms to establish knowledge of data for accurate retrieval and use in report writing
  • Proficient utilization of SQL, Microsoft Access, Cognos and Tableau to provide technical reports for the IS organization
  • Must be able to analyze raw data and report in a meaningful way based upon intended audience
  • Translate reporting requests into accurate reporting requirements
  • Collaborate with report requesters to ensure proper testing and validation of report meets intended need
  • Provide support to end users on standardized and ad hoc reports
  • Build and maintain positive relationships with end-users, peers and leadership
  • Bachelor’s degree or 3 years of report writing experience can be substituted for education
  • 3-6 years of IT experience in a corporate environment
  • Minimum 2 year of experience data analytics and data extraction
  • 3-6 years in technical report writing to include pivot tables, graphs, and trend analysis
  • 3-6 years of experience in relational tables, SQL, Access, Cognos, Tableau and other data structures
  • 3-6 years of experience with Microsoft Office suite of products including MS Word, Excel and Visio
  • Self-motivated, pro-active team player with a positive attitude
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Business Process Analyst Resume Examples & Samples

  • Manage and support business critical SOX process related to identity and access management
  • Systems support that may include duties such as root cause analysis, maintain current processes and/or systems,
  • Attention to detail and ability to work with data and perform analysis find anomalies and ensure corrections are made
  • Service experience 5+ years in financial services environment
  • Related Experience 3+ years BSA experience desired but not required
  • Quantitative & Analytical Skills
  • Experience with writing SQL queries is a plus but not required
  • Application and process management/ownership experience
  • Demonstrated experience supporting business process improvement projects
  • Proven ability to lead a diverse group towards resolution when faced with ambiguous situationsSearch Jobs US
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Business Process Analyst Resume Examples & Samples

  • Requires a bachelor's degree
  • 3+ years of experience in residential mortgage
  • 3+ years experience in business process analysis or equivalent role required
  • Experience in improving operational processes is highly desired
  • Background knowledge in Mortgage Servicing and/or Escrow is desired
  • Proficient PC skills including Excel, Word, Outlook, PowerPoint, and report writers
  • 5+ years financial services experience strongly preferred
  • 3+ years project / product management experience preferred
  • Well organized and strong attention to detail
  • Ability to juggle multiple priorities and deadlines
  • Successful self starter and ability to work autonomously
  • Experience with leading and monitoring change control efforts
147

Business Process Analyst Resume Examples & Samples

  • Determines how new information technologies can support reengineering business processes
  • May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process driven systems requirements
  • Comprehensive knowledge of Change Management, Project Management and Process Improvement principles
  • Proficiency with statistical software packages (e.g., Minitab, SPSS) and Microsoft Office applications including Access
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Business Process Analyst Resume Examples & Samples

  • Has ownership of processes, reports and procedures. Considered analytical or procedural expert for the assigned duties/tasks
  • Expected to assist others in analysis or project efforts as needed
  • FINRA Series 7 or 99 preferred
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Mid-level Business Process Analyst Resume Examples & Samples

  • Work with client team and assist them in their business optimization and reengineering process
  • Participate in meetings and develop key processes to meet the organization’s transformation and performance requirements
  • Participate in business process analysis and re-engineering activities on the Project
  • Model and document To-Be business processes
  • Present findings and recommendations to client organization
  • Contribute to identifying impacts stemming from the implementation of target processes
  • 5+ years of experience as a Business Transformation/Re-Engineering analyst
  • Experience in modeling techniques and tools (BPMN, Visio, Pega, etc)
  • Must be flexible to put in the hours needed to meet tight deadlines
  • Flexibility to work around client's schedule
  • Experience performing Business Transformation/Reengineering for a government agency
  • Experience performing BPR for CGI Momentum ERP components or equivalent ERP software
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Business Process Analyst Resume Examples & Samples

  • To stay abreast of industry and federal regulations as cited above, and provide guidance and expertise to the global organization in the areas of regulatory compliance and quality
  • Participate in the independent regulatory, audit, and quality assurance function for global organization
  • Assist in building the customer audit program
  • Field customer requests and assist in scheduling audits, while coordinating and driving customer deliveries with other Risk Management & Regulatory Management personnel
  • Host customer audits on-site and via web sessions. Participate in customer audits as a presenter and subject matter expert in the areas of Service Delivery, validation, and product functionality and testing
  • Provide responses to customer audit reports and customer questionnaires
  • Create and manage CAPA requests until closed
  • Provide feedback from the customer audit program to other areas of Risk Management & Regulatory Compliance and the business unit for further improvements
  • BS/BA Degree in scientific discipline or 5+ years experience as a QA professional in a regulated pharmaceutical environment, or with a Contract Research Organization (CRO), Healthcare related degree (RN, LPN, Registered Pharmacist), with formal training or experience in regulatory affairs, and quality systems. RAPS certification a plus
  • Experience in conducting vendor audits of computer systems and/or software suppliers
  • Must have a working knowledge of relevant industry and government regulations, including: 21 CFR 11, ICH GCP, and Guidance for Industry-Computerized Systems Used in Clinical Trials
  • Must have experience in the development, and maintenance of quality management system
  • Must possess effective communication skills, and proven abilities in interfacing with customers
  • Ability to managing multiple projects/priorities
  • Must be methodical, well organized and detail oriented. Individual must be readily adaptable to a fast-paced, multidisciplinary team-based environment
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Business Process Analyst Resume Examples & Samples

  • Software Development Life Cycle (SDLC).Example methodologies include:Waterfall, Rapid application development, Agile Dynamic systems development method (DSDM), Disciplined agile delivery (DAD)
  • Develops project management skills for the SDLC through initiation, planning, executing, controlling, and completing of the work effort by using a traditional approach and/or Critical chain project management and/or MITP (managing the implementation of the total project). Project Scheduling models such as PERT, Program Evaluation and Review Technique, and CPM, Critical Path Management
  • A traditional database design methodology that determines the data to be stored in the database, the relationships between the data elements, and superimposing a logical structure upon the data on the basis of these relationships for Relational Model Databases. Utilizing a CODASYL schema, sub-schema and physical layer normalized to a 4NF, Fourth Normal Form. Data extraction and query methods would center around SQL
  • A solid knowledge and usability of Microsoft Office, including Word, Excel, Access, Project, PowerPoint and Outlook to support the above responsibilities
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Business Process Analyst Resume Examples & Samples

  • Creates BRDs to document intake requirements
  • Solves moderately complex problems and / or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the more complex tasks
  • Provides explanations and information to others on difficult issues, acts as a resource for others with less experience
  • 2+ years of experience with business / finance analysis
  • 2+ years of experience writing business and / or system requirements
  • 1+ year of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • 1+ year of MS Project, SharePoint and Visio
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Business Process Analyst Resume Examples & Samples

  • Engage in discovery and research of client needs and requirements
  • Participate in project planning and status meetings, identify risks and mitigations and provide internal status updates according to plan
  • Generate business and functional requirements documentation (UML artifacts, use cases, report mock-ups, etc.), with minimal direction, through facilitated work sessions with stakeholders
  • Develop business process models (e.g. current state vs. future state) and perform business process analysis and redesign using Microsoft Visio and/or PowerPoint
  • Develop and enhance end user documentation for applications, including report mock-ups, clickable demos, reference manuals, training materials, communication presentations, and support manuals
  • Create usable and intuitive concepts for complex, highly functional problems
  • Escalate issues whenever required
  • Bachelor's/master's degree in Engineering, Computer Science, MIS or related disciplines
  • Up to 3 years of relevant consulting industry experience working on technology delivery engagements
  • Experience with project management principals in the context of solving business problems
  • Familiarity with formal software development lifecycle (SDLC) methodology
  • Familiarity with programing, database management, or ETL interfacing is preferred.Additional skills
  • Ability to understand fundamental client business concerns to translate into technical inputs
  • Ability to effectively conduct requirements sessions with clients and project teams
  • Strong relationship building and maintaining skills, particularly across functional areas
  • Strong verbal and written communication, organization, analytic, planning and leadership skills
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PLM Business Process Analyst Resume Examples & Samples

  • Work directly with end users and management to understand and document business requirements
  • Develop functional specifications
  • Write test scripts, configure, test, and support business testing of IT enhancements and breakfixes
  • Provide general IT Engineering/PLM-related support to the functional business areas
  • Manage technical projects and/or work under the direction of a project lead
  • Provide quality assurance via documentation
  • LI-HR1
  • This position requires a Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related discipline with a minimum of 5 years of related experience
  • Preferred knowledge of A&D (Aerospace & Defense) industry engineering and PLM processes and workflow in addition to tools (including Teamcenter Unified Architecture, NX, and Teamcenter Reporting & Analytics/eQube-BI, and other mechanical/electrical CAE tools)
  • Requires ability to articulate solution concepts with business counterparts and management
  • Requires a strong desire to improve operational/business efficiency and the end user experience, and a focus on customer service
  • Experience with Teamcenter configuration including BMIDE, workflow, access control, change management, BOM management, preferences, style sheets, etc. preferred
  • Experience with NX configuration preferred
  • Experience with Teamcenter Reporting & Analytics/eQube-BI configuration including cube design and definition configuration preferred
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Business Process Analyst Resume Examples & Samples

  • Partner with teams throughout UHC and Optum to do a thorough analysis of current state processes to identify root causation of provider fraud / abuse enablement
  • Partner closely with other roles on the Fraud Prevention Team (Business Process Consultant, Sr. Business Process Analyst, and Data Analyst) on fraud / abuse schemes
  • Make recommendations to address the gaps and enhancement opportunities that will disable provider fraud / abuse and work with business partners to gain agreement to execute these recommendations and measure results
  • Analyze current state processes at Optum for effectiveness and quality to support appropriate UHC oversight of Optum as a fraud / abuse program vendor
  • 2 years of professional experience working in or on major core business processes: claims, appeals, process auditing, clinical review, process quality management, process results management, etc
  • 1 year of professional experience with a proven track record of process improvement results
  • 1 year of professional experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects and deadlines
  • Previous UnitedHealth Group or subsidiary work experience
  • Proven ability to quickly build strong and effective working relationships with internal team members, business partners at UHC & Optum
  • Experience with vendor oversight and/or internal audit
  • Ability/Willingness to influence / partner with business partners to lead others to challenge the status quo and apply new thinking to legacy issues and influence change
  • Naturally inquisitive - effective at asking questions and listening to identify current state process and get to the root cause of issues
  • Desire to work as part of a team of fraud prevention professionals in a culture of collaboration, a team first attitude, adding value without boundaries, working hard & having fun, values driven behavior model
  • 2+ years of experience with core UHC claims processing systems / platforms: UNET COSMOS, NICE, etc
  • Experience with or knowledge of Fraud / Abuse / Waste / Error program
  • Experience with or knowledge of healthcare provider business model / mindset
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Business Process Analyst Resume Examples & Samples

  • Under general direction, this position will function as a liaison with IT technical staff to ensure that information technology data, designs, reports, systems, and processes meet the needs of the contracts & purchasing department system users
  • Represents business unit with project management, customers and end users
  • Develops hard copy and electronic reports as required; utilizes analysis models, prototypes and scenarios. May also be required to design reports within SAP Business Objects
  • Authors functional design documents and collaborates with ITS on technical design documents
  • Provides troubleshooting support for end users and resolves issues with SAP Production Planning (PP), Material Master (MM) and Sales and Distribution (SD) modules
  • Provides unit testing support for system upgrades in SAP PP, MM and SD modules
  • Maintains the data for PO and PR approval workflows within SAP
  • Develops and delivers training curriculum
  • Must have applied use of LEAN/Continuous Improvement concepts and strong understanding of SAP ECC – PP, MM and SD modules
  • Must have SAP implementation experience
  • Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) expertise with MS Office tools to include Excel, Word, Visio and PowerPoint; (6) the ability to coordinate tasks and priorities across multiple projects and (7) advanced communication, problem-solving and decision making skills
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Business Process Analyst Resume Examples & Samples

  • Work closely with Guideline Manager and Analysts to assist with pipeline assignment and coordination
  • Facilitation of internal Change Requests, including procedure and report coordination
  • Manage maintenance and updates of reports and matrices
  • Review, oversight and follow-up on daily and weekly reporting, including production and controls
  • Preferred 1 to 3 years experience in Mortgage Banking
  • Must demonstrate excellent written and verbal communications as well as exhibit a high level of integrity and professionalism
  • Intermediate Microsoft Excel experience
  • Aptitude with prioritizing, managing deadlines, and juggling multiple projects
  • Ability to work independently and with minimal supervision
  • Ability to communicate and engage with peers and management
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Business Process Analyst Resume Examples & Samples

  • Articulates requirements, makes recommendations for process and business flows, develops consensus on
  • Bachelors and at least 3 years of experience are required, additional years of experience may be accepted in lieu of a
  • Must have at least 2 years’ experience in leading requirements capture, management and analysis activities along all
159

Business Process Analyst Resume Examples & Samples

  • Build and evaluate business advancement processes
  • Estimate efficeincies and quantify opportunity costs for management
  • Carry out Analysis of present processes and identify opportunities to enhance processes
  • Liaise with management to coordinate process improvement project activities
  • Communicate with workers at all levels to evaluate process performance
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Business Process Analyst Resume Examples & Samples

  • Work with all levels of the organization to assess the current organizational structure and tasking to develop improvements for initiative objectives
  • Lead and facilitate process improvement, as required by the PIP, to conduct RACI analysis, process mapping, critical path analysis, and process improvement
  • Develop process documentation, custom reports, Key Performance Indicators (KPIs), metrics, and data extracts from program management tools
  • Excellent written and verbal communication skills including the ability to interface with clients, corporate staff, and other contacts
  • Ability to formally present complex rationales, strategies, or processes in a simple and succinct manner at all levels of the organization
  • Experience working cooperatively in teams
  • Skills in change management, scheduling, organizing, and communicating time-sensitive tasks
  • Proficiency required with Microsoft Excel, Word, Power Point, Visio, and Project
  • Experience in design and developing SharePoint sites
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Global Quality Business Process Analyst Resume Examples & Samples

  • Related field of study
  • 3 plus years of Business Process design and documentation experience
  • In depth knowledge of processes within one or more of the following: Quality, Supply Chain, Manufacturing (BE and FE), Customer facing processes
  • Strong interpersonal and facilitation skills with the ability to work effectively with a variety of people
  • The ability to observe and document processes and help align them to systems
  • Be self-directed and able to multitask and prioritize projects
  • Excellent organizational skills with a strong attention to detail
  • The ability to manage workloads successfully and provide outstanding customer service
  • Strong PC skills and a working knowledge of Microsoft Office applications
  • Knowledge of HTML, XML, and shared authoring preferred
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Business Process Analyst Resume Examples & Samples

  • Oversight, coordination and management of employee production reporting, including on-going maintenance and updating, in partnership with the reporting and management teams
  • Governance of Change Management internal processes and pipeline controls, including defining reporting needs, daily/weekly/monthly review of processes and reporting of findings, root cause analysis of identified issues
  • Back-up to Change Management Governance Analyst, which includes business partner hierarchy and business process management and oversight
  • 3 to 5 years’ experience in a mortgage servicing capacity
  • Intermediate to Advanced Microsoft Excel experience
  • Proven track record of successful relationship building and partnering
  • Ability to act independently and make decisions with minimal supervision
  • Ability to communicate with many levels of management and Chase counsel
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Business Process Analyst Resume Examples & Samples

  • Create Business Rules Documents for document letter composition and processing needs as described by the business
  • Reconcile business composition needs with system functionality and determine appropriate solutions for composition and fulfillment
  • Interview and guide business partners through composition processes and documentation needs
  • Communicate with business and technical resources both verbally and via artifacts
  • Must understand basic file processing concepts such as data files, file transfers, file mapping and business rules for logical conditions
  • Follow team procedures for project tracking and documentation standards
  • Adapt to rapidly changing demands, priorities and tools
  • Must have ability to self-manage 20-30 basic projects simultaneously
  • Ability to analyzes and investigate issues
  • Provide explanations and interpretations within area of expertise
  • Control and improve end-to-end business processes
  • Lead process design and project implementation teams in gathering letter / communication requirements
  • Assesses and interprets customer needs and requirements. Creates BRDs to document intake requirements. Solves moderately complex problems and/or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the more complex tasks. Translates concepts into practice. Provides explanations and information to others on difficult issues. Acts as a resource for others with less experience
  • Analyzes and investigates. Provides explanations and interpretations within area of expertise
  • 2+ years of experience with business/finance analysis
  • 2+ years of experience writing business and/or system requirements
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Business Process Analyst Resume Examples & Samples

  • 5 Experience in business process documentation and optimization
  • 5 years of knowledge management theories and concepts
  • 5 yearsExperience in using workflow tools and techniques
  • 7 Experience in business process documentation and optimization
  • 7 years of knowledge management theories and concepts
  • 7 yearsExperience in using workflow tools and techniques
165

Business Process Analyst Resume Examples & Samples

  • Provide analysis and develops business process diagrams and models to support process design or redesign initiatives
  • Bring expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures
  • Conduct interviews and facilitates meetings with business owners to derive and validate business process models and gaps
  • Using Business Process Modeling Notation, document current and future state business processes at a suitably detailed level to derive required insight
  • Analyze and document dependences between new and existing processes
  • Serve as the ‘trusted advisor’ on proven best practices for process management
  • Identify key business readiness considerations, activities and deliverables in order to adopt changes resulting from business process or systems improvements
  • Monitor business readiness and adoption through process performance audits and reports
  • Partner with other teams within Red Hat to collaborate on issues and address improvement opportunities
  • Experience with business process design, change, and implementation
  • Business acumen; familiar with high-technology B2B sales processes
  • Curious and passionate about discovering how processes work
  • Good problem solving and conflict resolution skills
  • Ability to quickly learn and apply skills for Business Process Diagram development and BPMN (modeling notation)
  • Experience working with Finance, Legal, Marketing, Operations, and Sales functions
  • Bachelor's degree; master's degree in business administration is preferred
  • Good communication skills, both written and verbal, good presentation skills
  • Comfortable working in a global and multi-cultural work environment
  • Ability to conduct calls between the hours of 8 PM to 11PM EST as needed
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Asia Business Process Analyst Resume Examples & Samples

  • Experience within a GE Shared Service centre (2+ years) is highly desirable
  • Bachelors degree in accounting, finance or other business related fields and 5+ years accounting or finance experience in multinational business / similar Industrial sector is highly valued
  • Good communication and influencing skills: experience working across remote locations and able to deliver messages effectively both verbally and in writing,
  • Clear thinking/problem solving: track record of successful process improvement, working with broad functional teams,
  • Demonstrated experience of ‘Lean’ projects or application of 6Sigma methodologies with quantifiable productivity and quality improvements
  • Sense of urgency and ability to handle multiple tasks simultaneously to deliver results in an uncertain world
  • Confidence/assertiveness: influencing skills across business functions to inspire change
  • Adaptable/flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations while still moving with speed
  • Sound understanding of global process and transactional flows
167

Business Process Analyst Resume Examples & Samples

  • Accountable for meeting or exceeding membership growth and retention goals through new sales and renewals generated by Community outreach and community activities
  • Manages the development of leads and sales process for new business and renewals obtained by community outreach activities
  • Responsible for organizing sales / product presentations, sales proposals, providers’ presentations and product seminars to generate sales
  • Develops / updates performance standards; reviews performance, identifies problems and takes corrective / proactive action with Sales team
  • Strategize with staff / sales team to increase sales, retention, service and productivity
  • Works closely with Sales team to develop sites and daily activities within the community to achieve sales goals
  • Responsible for establishing and maintaining relationships with key community organizations and leaders
  • Analyzes trends and competitor activities and makes recommendations on sales strategy
  • Management duties: Determines staff level, interviews / hires new employees, ensures appropriate training, conducts performance reviews, counsels employees and takes appropriate disciplinary action)
  • Develops and administers objectives, operating policies and procedures, budget and strategic action plans for achieving goals
  • Provides leadership and motivation by establishing clear expectations. Communicates specific performance feedback, and by giving timely and thorough performance reviews
  • 1+ years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
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Business Process Analyst Resume Examples & Samples

  • Serves as key project team member of large to small process improvement initiatives
  • Documents business processes (process mapping & modeling) for current- “as-is” & future- “to-be” states
  • Analyzes business processes to identify revenue growth, areas for simplification, & opportunities to speed value flow
  • Enables improvements by identifying business opportunities, collaboratively enabling innovative solutions, & effectively communicating value to key business stakeholders
  • Successfully manages projects according to the plan-of-record (e.g., expected outcomes, timelines, deliverables, budget)
  • Delivers collaborative facilitation, negotiation, critical analysis, communication, & effective presentation skills
  • Manages stakeholder resistance to implementation of future-state recommendations
  • Defines, manages, & delivers project requirements by identifying key stakeholders, project deliverables, & forming an effective team that drives toward completion of assigned tasks according to the project schedule
  • Monitors & reports on project progress by assigning ownership, tracking activities, & proactively uncovering & eliminating barriers to success
  • Uses statistical analysis, process measurement & industry benchmarking methods & tools to develop supporting information to improve adoption of recommendations
  • Develops & acts upon a plan to optimize stakeholder engagement
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Business Process Analyst Resume Examples & Samples

  • Successful candidate must have 3+ years experience working in a corporate environment
  • Must be able to work in and with other teams and as an individual contributor. Strong oral and written communication skills Strong analytic and problem-solving skills
  • Experience working in a customer oriented environment
  • Experienced Excel and Powerpoint for data analysis, graphing and chart creation
  • Must have strong organizational skills and the ability to multi-task
  • Experience leading and reporting on projects/project status UNIX command line experience
  • Familiar with Data Life Cycle Management concepts. Presentation skills, including the use of meaningful charts, graphs, or other data visualizations to convey information and results clearly and concisely Experience dealing across functional groups is a must
  • Develop procedures and document processes.Search Jobs US
170

Business Process Analyst Resume Examples & Samples

  • 4-Yr Bachelor's degree (Strongly Preferred)
  • Must have excellent verbal and written skills being able to communicate effectively on both a technical and business level
  • Excellent work ethic
  • Demonstrated focus on process in a quality control enviroment
  • Able to work in a Team environment as well as Individually
  • Speak/read/write Spanish
  • Credit card industry experience Strongly Preferred
  • Knowledge within the digital media space/new technologies Strongly Preferred
171

Business Process Analyst Resume Examples & Samples

  • Partner with IBOSC Leadership to create an approach, tools and governance process that will verify Program personnel adherence to CMS, NGC, BOSC and IBOSC policies and procedures
  • Document and maintain IBOSC Standard Operating Procedures
  • Coach Program personnel as required toward improved and disciplined compliance with policies and procedures
  • Maintain a commitment to on-scope, on-time, on budget delivery of quality IBOSC operations to drive unparalleled customer satisfaction
  • Act as a change agent using a collaborative problem solving approach coupled with a sense of urgency and ownership throughout the Program lifecycle
  • Understanding and fulfilling requirements of the IBOSC Statement of Work (SOW)
  • BS/BA degree and six (6) years of Help Desk/Customer Service/Information Center experience; Master’s degree and four (4) years of Help Desk/Customer Service/Information Center experience; ten (10) years of Help Desk/Customer Service/Information Center experience will satisfy education and experience requirements
  • Three plus (3+) years of Customer Service/Help Desk and/or Information Center experience including presenting project status, risk and issues to senior leadership
  • Three plus (3+) years of leadership experience
  • Intimate knowledge and experience with procedures development and adherence
  • Demonstrated proficiency in oral and written communication for presentations at all levels
  • Strong leadership and communication skills with the ability to work effectively with critical partners, both internal and external
  • A proven ability to work well under pressure in a dynamic, fast-paced environment, balancing multiple tasks, changing requirements, priorities and short deadlines
  • Must be either a US Citizen or Permanent Resident (Green Card holder)
  • Experience with CMS a plus
  • Experience in the audit of personnel adherence to procedures
  • Experience in the development of Governance related processes and tools
  • Experience with Remedy Inquiry and Knowledge Management functionality
  • ITIL Foundations certification
  • Experience with CMS quality measures
  • Project Management Professional (PMP) certification
172

Lean Six Sigma Black Belt Business Process Analyst Resume Examples & Samples

  • 8+ years of experience with managing and delivering process improvement projects
  • Black Belt Certification
  • Experience with coaching and mentoring
173

EMS Senior Business Process Analyst Resume Examples & Samples

  • Administer issues (corrective and preventive actions / CAPA) to assign to appropriate business owners and verify the effectiveness of the resolution to support Enterprise Management System / ISO
  • Assist in developing and executing Compass Issues Management System strategy to continually improve the performance of Enterprise Management System
  • Support identification and evaluation of the organization's risk areas to identify process improvement opportunities with specific emphasis on the trending and analysis of the EMS issues and CAPA data
  • Develop, maintain, and enhance reporting and training materials for the Compass Issues Management Process
  • Lead or support EMS initiatives or process improvement projects as assigned
  • Respond to all CAPA related emails that come into the Optum Quality mailbox
  • Provide trainings on Compass Issue Management System tool to employees for onboarding as needed
  • Back up member complaint administration role as needed
  • Bachelor's Degree with 3+ year work experiences
  • Must have excellent computer skills, demonstrating fluency with Microsoft Office tools, PowerPoint, Word, and Access
  • Advanced Skills in Excel
  • Strong team building and communication skills
  • 2+ year reporting and analytics experiences
  • Desire and / or experience leading or supporting small scale Six Sigma or Lean projects
  • 2+ year project management experiences
  • 2+ year working with formal quality management system (e.g. ISO 9001) environment
174

Business Process Analyst Resume Examples & Samples

  • Work with Business Analyst to define business requirements and technical specifications for reporting deliverables
  • Designs, develops, tests, and documents reports using various tools (e.g. MS SQL, Excel)
  • Perform ad-hoc analyses to investigate data issues or address data inquires
  • Develop technical specifications and design documents
  • Deploy reports to production environment
  • 3+ years of experience performing significant data analysis and report development
  • 3+ years’ of solid work experience running and creating SQL queries
  • Intermediate experience in Excel
  • Solid knowledge of Software Development Life Cycle experience
  • SSRS (Microsoft SQL Server Reporting Services)
  • Solid experience using Tableau, Platfora, and / or SAS
  • Prior experience working with Healthcare Operational Reporting
175

Business Process Analyst Resume Examples & Samples

  • Supporting a Manager in owning a process through strong collaboration with internal business partners and contracted third-party partners to drive seamless daily operations
  • Providing organization, structure and project management focus on work that needs to get done
  • Reviewing results and generating relevant insights
  • Providing valuable and strategic insights on call monitoring sessions
  • Supporting the Manager and Director in the development of strategy plans
  • Evaluating the business process outsourcing landscape and third party partner opportunities
  • Managing the team budget, program invoicing, and reporting
  • Self-starter with a “can do” attitude and the ability to drive results in a team environment
  • Strong analytical skills with the ability to identify root causes and propose continuous improvement solutions and manage/interpret data
  • Excellent relationship management skills, able to work effectively with other teams and leaders across the organization
  • Knowledge of Financial Services industry and profitability drivers, American Express customer service philosophy and ethos and telemarketing or call center operations
  • Ability to develop impactful presentations to a wide variety of audiences
  • Solid skills required in Excel and PowerPoint
  • Polished written and verbal communication skills
  • Excellent organization and project management skills with capacity to manage multiple priorities and tasks simultaneously and ability to operate independently
176

Business Process Analyst Resume Examples & Samples

  • Assist in the development of talent across the Industrialization teams by providing mentoring to individuals and teams, as well as supporting the implementation of High Performance Teaming methodologies as appropriate
  • Work with APOS team to maintain and communicate an evolving process technology roadmap
  • Work with Manufacturing Strategy team to define and implement plans for introduction of new products into the various manufacturing facilities
  • Bachelor's degree in Mechanical, Industrial, Electrical Engineering or related technical field with knowledge in new product development, design for manufacturability/assembly and manufacturing processes
  • Minimum of 12 years of work experience, including experience working both in Operations/Manufacturing as well as within a Product Business Unit
  • Demonstrated success at launching a new process and utilization of analytical and process improvement tools and methods; e.g. DFSS, ICR, Lean, Six Sigma and other marketing, engineering, quality and manufacturing analysis tools
  • Planned and executed large Kaizen events with verifiable results
  • Proven expertise in project management
  • Demonstrated leadership and change management experience in a globally focused environment
  • Exceptional communication skills and the ability to present and clearly convey status updates to leadership
  • Ability to work exceptionally well in a team environment and interface with other functional groups such as Engineering, Manufacturing, Quality, Marketing, Purchasing and outside suppliers
  • Certified Lean Six Sigma Black Belt or equivalent
  • Master of Science in Engineering Management or Masters of Business Administration
  • Certified as a Project Management Professional (PMP)
177

Business & Process Analyst / SME Resume Examples & Samples

  • Gather and document business requirements
  • Produce, publish and distribute scheduled and ad - hoc client and operational reports relating to the development and performance of products, processes and technologies
  • Provide business subject matter expertise on the use, functions and processes of critical systems and applications
  • Provide operational process insight to technical development team for the purpose of business system requirements
  • Identify and assemble business leads and subject matter experts to participate in user acceptance testing and training
  • Develop and communicate the UAT plan to relevant parties. The UAT plan includes, but is not limited to objectives, process, scope, and timeframe
  • Provide ad hoc consulting which may include analysis, reporting and recommendations for development of Quality Improvement Plans, as needed
  • Provide operational process insight to the application and system development teams for the purpose of business system requirements
  • 2+ years of project management / quality management/process improvement experience
  • 2+ years of experience with process improvement, workflow, benchmarking and / or evaluation of business processes
  • Intermediate level of proficiency in Microsoft Excel, Word, Outlook and Power Point
  • Experience with Payment Integrity pre pay policies and procedures
  • Experience with Payment Integrity systems and applications
  • Understanding of clinical and non - clinical operations Strong interpersonal skills, including positive assertiveness, professional communication, relationship building, and effective written and verbal communication
  • Excellent time management and priority setting skills
  • Ability to produce quality work in a fast - paced, rapidly changing environment despite interruptions and frequent alteration in priorities for the day / week / month
  • Self-starter; strong track record of proactively moving organizations forward by having the foresight to 'see what is around the corner'
  • Excellent communication, time / project management, problem solving, organizational, and analytical skills required
178

Business Process Analyst Resume Examples & Samples

  • Support short and long term operational / strategic business activities through analysis and project execution
  • Conduct complex business analysis
  • Manage multiple competing priorities while delivering on time and on budget
  • Bachelor’s degree required, or 3+ years’ experience
  • 2+ years of experience performing research and developing projects with responsibility for collecting and interpreting research and analyses of markets, trends and operational business planning
  • Experience in gathering requirements from the client / business and documenting outcomes
  • Intermediate level of proficiency with Excel, Word and Powerpoint
  • 1+ years Asset Word, Excel, PowerPoint, SharePoint, and Visio
  • Proficient experience in verbal and written communication
179

Business Process Analyst Resume Examples & Samples

  • Assists in facilitating process management teams
  • Assists in facilitating appropriate use of process methods and tools within a structured or defined environment, such as team meetings
  • Assists in collecting, analyzing and documenting requirements from process owners
  • Participates in documenting business processes and data models
  • Understanding of current strategic initiatives
  • Contributes to the completion of milestones associated with specific projects and implementation activities
  • Understands the customer's processes
  • Identifies customer requirements for user acceptance testing to verify system functionality, quality, and accuracy
  • Demonstrates knowledge of general database concepts
  • Participates in peer-group reviews of designs and creates and maintains documentation
  • Uses established document control procedures and guidelines to complete assignments
  • Supports efforts to eliminate and/or consolidate process documentation
  • Assists in applying process standards, guidelines, methods and tools
  • Works under general supervision/direction
  • Effective written and communication skills to understand different communication materials (e.g., proposals, papers, user guides, reports, articles, promotional materials, brochures, web sites, presentations, speeches); assist in preparation of departmental correspondence and documents
  • Experience collecting, organizing, synthesizing, and analyzing data; summarizing findings to develop conclusions and recommendations from appropriate data sources at the work group level
  • Experience creating project schedules to identify time frames for key project milestones
  • Must be able to determine processes used to accomplish goals, properly document processes, support personnel and activities i.e. understand how to separate and combine tasks into efficient work flow, identify opportunities for synergy and integration, and simplify complex processes
  • Three or more years’ experience tracking a project and reporting status
  • Three or more years’ experience developing and maintaining integrated, resource-loaded project schedules including use of project management tools and software (MS Project)
  • Three or more years’ experience using Microsoft Office Products (Word, Project, PowerPoint, Excel)
  • Thorough understanding of producibility and process improvement methodologies
  • This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
  • Level 2 - Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience
180

Business Process Analyst Resume Examples & Samples

  • Create, control and improve business processes
  • Create quality reporting, analysis and monitoring for developing plans and programs to support continuous improvement using applicable tools
  • Become part of the Office of Strategy Management! This is a highly visible role that requires strong administrative skills as well as comfort in interacting with all levels of the organization
  • The role will oversee and coordinate matrixed meetings and assist in setting agenda, meeting artifacts, and minutes
  • Specific technical skills include: Strategy intranet design and updates (content refreshes, content discovery, etc.)
  • Strategy social media admin, SharePoint Admin as well as coordinating the dashboards and scorecards
  • Interpersonal skills include: desire to facilitate groups and meetings, high level of collaboration, and ideation
  • Intermediate or advanced level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
181

Business Process Analyst Resume Examples & Samples

  • Developing MS Access databases using Excel outputs
  • Analytical process
  • Basic understanding of military logistics and property control,
  • Effective written and oral communications
182

Business Process Analyst Resume Examples & Samples

  • Proven Business Analysis experience
  • Experience in business transformation and business process
  • Good understanding of IT and ideally worked within an IT development team
  • Experience of large change programmes including planning and managing the implementation of Business Change and Business Readiness
  • Experience of end to end solution development in an commercial environment
  • Waterfall and agile methodologies, ideally Scum
  • Excellent inter-personal, communications and conflict management skills
  • Excellent analytical skills (listening, questioning, challenging, modelling etc.)
  • Experience of scoping analysis activities with a proven track record of deadlines within budget
  • Able to provide consultancy in business analysis
  • Able to brief up to Executive level with ease
  • Able to chair and manage workshops and meetings
  • Able to work on own and deliver to challenging timescales and plans
  • Excellent presentation and communication skills; you should be comfortable leading, facilitating and presenting at all levels and with our external customers and suppliers
  • An understanding/use of Business Architecture is preferable
183

Business Process Analyst Resume Examples & Samples

  • Lead Data Governance initiatives that drive improvement in business process that will lead to higher quality data and enhance organizational process maturity
  • Ensure data collection is consistent, standard, and robust worldwide through leadership of cross-workgroup Data Governance enhancement initiatives
  • Create and drive a Change Management process for Defect Code System maintenance
  • Partner with Global Service Readiness to develop Online Customer Contact and Self-Service Data Strategies
  • Exploration of new data sources for Global Quality Database (Omneo) that will drive comprehensive insights
  • Create and maintain work management tracking tools for core Field Quality Operations team
  • Support QAE and Business Unit project plan objectives
  • Lead and support general improvement activities for Field Quality Operations core processes
  • Support the development, usage, and enhancements to the Global Quality Database (Omneo)
  • Present project reviews, in the form of written reports and oral presentations, to all levels of technical management
  • Program/Project management skills in a cross functional environment
  • Strong customer orientation and influence skills
  • Working knowledge Quality systems and Quality data
  • Able to independently manage complex tasks and assignments and lead them to completion
  • Strong Project Plan tools usage
  • Experience with ISO 9001 Quality Management Systems a plus
  • Working knowledge of 8D Problem Solving, Six Sigma and Lean Principles a plus
  • Understanding of JIRA and SAP Business Systems a plus
  • 5+ years work experience in technical project leadership
  • 4 year degree (BA or BS) or equivalent
184

Business Process Analyst Resume Examples & Samples

  • Lean Six Sigma Certification (at least Green Belt is required)
  • Thorough understanding of local legal compliance issues
  • Expert problem-solving and analytical skills
  • Good project management skills
  • Good mentoring and coaching skills
185

Business Process Analyst Resume Examples & Samples

  • Requirements gathering and business process mapping for web request tool in order to transform CPG's online process into a self-service portal for our customers to order services and track the status of their requests
  • Focus on delivering an outstanding customer experience and enhancing operational processes where necessary
  • Partner with web developers to develop, test and deliver a quality user experience
  • Partner with Subject Matter Experts (SME's) in translating business requirements in order for technology partners to execute and implement solution
  • 4+ years in process improvement and analysis with web technology
  • Ability to work independently as an individual contributor and self-starter
  • Experience drafting process documentation, including: process flows, process narratives, SOPs, and business requirements
  • Experience understanding the system development life cycle
  • Ability to prioritize actions effectively and produce quality deliverables within tight deadlines
  • Experience with real estate service delivery and/or previous contact center experience preferred
  • Experience designing custom web applications that integrate with 3rd party applications using APIs
186

Business Process Analyst Resume Examples & Samples

  • The suitable candidate will have experience of process mapping and business process reengineering
  • The candidate will be required to facilitate process workshops, after which they will document any information elicited using process maps and business requirements documents
  • They may also be involved in documenting procedures and presenting new process designs to stakeholders for discussion
  • The candidate will have a strong analytical background, be a problem solver and have excellent diagramming and communication skills
  • A proven ability to run workshops and meetings is also required
  • Experience of working with Lean methodologies and multiple technology solutions
  • Advanced experience of process modelling
  • BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc) would be advantageous
187

Business Process Analyst Resume Examples & Samples

  • Demonstrates opportunities for best-in-class process management to the process owner
  • Models, simulates and enhances business process diagrams (for example, using a graphic oriented, business process analysis/modeling tool)
  • Communicates and translates requirements effectively between business process areas and supporting departments (such as the IT organization)
  • Determines and documents the impact of change and suggests policy, goal and rule changes – development of current and to-be process models
  • Performs continuous reviews to align processes (for example, models, goals, expectations) with changing business conditions
  • Maintains and shares process knowledge by embracing methods, techniques, notations, standards and best practices derived from the business process architecture team
  • Shows process stakeholders how to identify and solve process challenges through simulation of different scenarios, analysis of performance metrics and advanced optimization techniques
  • Ensures proper coordination between the IT organization and process owners by defining conceptual and contextual levels of detail in the business process models
  • Five years of process improvement experience; especially experience that
  • Knowledgeable in designing and constructing business processes, sub-processes and their links to automated tasks in IT
  • Hands-on experience with process modeling, analysis and simulation tools
  • Knowledge of relevant business process standards (for example, business process modeling notation)
  • Ability to analyze project needs and determine resources needed to meet objectives and solve problems that involve remote and elusive symptoms, often spanning multiple environments in a business area
  • Strong meeting-facilitation skills
  • Strong project and time-management skills
  • Familiarity with balancing cross-functional business initiatives
  • Respected leader and team player
188

Senior.plm Business Process Analyst Resume Examples & Samples

  • Assess, Optimize, and Improve BPM Systems and Processes
  • Assess and audit the PLM Business Processes through BPM – People, Process, System / Technology
  • In depth knowledge of processes within one or more of the following: Product Lifecycle Mgmt, S&OP, Supply Chain GSM and NPI, Financial Analysis, Operations
  • Process Management (process modeling, analysis, assessment, and design)
  • Able to analyze stakeholder needs and define requirements for a solution
  • Able to observe and document processes and help align them to systems
  • Strong communication skills, ability to assemble, analyze, and evaluate data and provide well-reasoned recommendations and decisions to support the business stakeholders
  • Familiarity with content management concepts and structured document methods
  • Able to manage workloads successfully and provide outstanding customer service
  • Respond well to constructive feedback
  • Strong PC skills and a working knowledge of Microsoft Office applications, iGrafx, JIRA, SharePoint
189

Business Process Analyst Resume Examples & Samples

  • Determines and develops approaches to business system/process assignments
  • Leads business process-related projects requiring coordination with other functions
  • Solves a broad range of system and/or work flow problems of varying scope and complexity
190

Business Process Analyst Resume Examples & Samples

  • Bachelor's degree in Business, Finance, Health Administration or related field
  • 2+ years of experience documenting business processes, work-flows and requirements as they relate to the problems being solved by the initiative
  • Ability to manage a portfolio of projects end to end, ensuring all deliverables are met
  • Experience with process improvement identification and implementation
  • Superior communication and relationship building skills
  • Superior time/project management skills
  • Provide subject matter expertise, working to define business processes and effective solutions
  • Ability to effectively work with external and internal business partners
  • Intermediate experience with analyzing and documenting processes using Visio
  • Intermediate proficiency with Windows 7, Word, Excel, Power Point, SharePoint and Outlook
191

Business Process Analyst Resume Examples & Samples

  • Primary duties include supporting the PI and RDI teams as technical resource knowledgeable in MS Office and SharePoint, as they work to improve processes, data collection, and reporting within RLTS
  • This support includes advising on possible solutions and implementing solutions using MS Excel, Word, Access, Project, Visio, and SharePoint
  • Develop process documentation, custom reports, Key Performance Indicators (KPIs), metrics, and data extracts from program management tools. Willingness to learn new software as needed is ideal
  • Secondarily, support the PI team as needed by working with all levels of the organization to assess the current organizational structure and tasking to develop improvements for initiative objectives
  • Expert-level proficiency with Microsoft Excel, Access, and Word
  • Expertise with Visual Basic for Applications (VBA)
  • Proficiency with PowerPoint, Visio, and Project
  • Experience in administering and/or developing SharePoint sites preferred
  • Due to the nature of the work and the client, US Citizenship is required
  • Microsoft Excel
  • Visual Basic
192

Business Process Analyst Resume Examples & Samples

  • High School Diploma or greater level of education
  • 3+ years of Managed Care / Healthcare business lifecycle, governances, and regulations experience
  • Direct experience with EngageOne Server (formerly DOC1) or in fourth generation (programming) language (4GL)
193

Business Process Analyst Resume Examples & Samples

  • Manage daily operations of the website, e-commerce system, and CRM systems currently hosted by internal / external vendors and resolves issues as necessary
  • Gather, analyze and document functional and technical requirements for new projects as well as enhancements to existing solutions (reports, integrations, data conversions, etc.)
  • Evaluate and initiate technology improvements and processes that provide the most cost competitive and effective services required to attain and maintain member and provider loyalty and satisfaction
  • Partner with cross functional teams to support the systems and operational processes by advising best practices, recommending process improvements and implementing system enhancements that advance the goals of the business
  • Deploy change control best practices, including the management of user requests / approvals and promoting changes to production
  • In cooperation with Business Analysts, lead the delivery of training materials to users throughout the organization
  • Use change management practices to ensure the successful and expansive adoption of your solutions
  • Plan and conduct complex process and data mining analyses to quantify the value of enhancement opportunities and strategic initiatives
  • Lead operational reporting, dashboard development, and metrics review with senior leadership
  • Lead and mentor Business Analysts
  • 3+ years of experience with Systems Analysis, IT Development, Relational Databases, or mapping data from web services / database to user interface
  • Experience in writing SQL queries and working with SQL Server (data extraction / reports development
  • Experience with operational process analysis and translating business needs into development requirements
  • Proficiency with Word and Excel
  • Salesforce development and administration experience
  • Content Management tools, page publishing tools and/or other web tools
  • Health care experience
  • Visio and PowerPoint experience
194

Business Process Analyst Resume Examples & Samples

  • This is also a great stepping stone for a number of other positions within the company
  • This position is responsible for end-to-end business process activities - creating, controlling and improving business processes
  • This position is also responsible for quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
  • 1 year minimum experience in business process analysis
  • Technical Aptitude
195

Business Process Analyst Resume Examples & Samples

  • BA/BS degree in Business, Project Management or Operations, or equivalent practical experience
  • 4+ years experience demonstrated in business analysis, process improvement, or project management
  • Excellent leadership, problem solving, and analytical skills
  • Process-oriented with a business mindset
  • Demonstrated experience in taking a high-level, open scope and driving to a clear definition of problems and opportunities in order to facilitate better decision making for software development and process change
  • Advanced understanding of root cause analysis and process improvement concepts, methods, and techniques
  • Strong project management knowledge and skills to lead project teams
  • Excellent organizational, prioritization, and multi-tasking skills
  • The ability to influence others at all levels in the organization and to drive consensus on key decisions
  • The ability to facilitate meetings and respectfully keep discussions focused
  • Internal or external consulting experience a plus
  • 1-3 years of experience in software support desired
  • Lean/Six Sigma a plus
  • Proficiency in Microsoft Office, Visio or similar software; familiarity with Google Apps and Microsoft Project or similar software
  • Any familiarity with reporting (SQL) is a bonus
196

Business Process Analyst Resume Examples & Samples

  • Minimum of 2+ years of project management experience
  • Minimum of two years of experience with supply chain, production, supplier, strategic sourcing, and / or direct response marketing management
  • Proven success working on complex projects
197

Business Process Analyst Resume Examples & Samples

  • 3-5 years of banking industry or other applicable experience
  • Experience with business process improvement methodologies (ie Six Sigma, Lean) is an asset
  • Experience in mapping business processes
  • Strong business process modeling, analysis, problem solving, process improvement, and project management skills
  • Experience with creating Software AG ARIS process flows is an asset
  • Develop and document current and future state business processes and associated information such as business rules, measures/metrics, roles
  • Develop and document process model / business architecture content and artifacts consistent with appropriate standards
  • Facilitate process redesign workshops with key business stakeholders to identify and document key opportunities for process improvement, and appropriate metrics
  • Prepare proposals for process improvements for key decision makers
  • Work with the OCM team to support change management of implementation of process changes
  • Support development of processes and frameworks for process modelling and process improvement within the BTO
  • Collaborate with stakeholders of various levels (from tactical to senior management), internal and/or external to the company
  • Research existing procedural and functional documentation to develop a broad understanding of business processes at CWB
  • Provide quality assurance oversight of the content of models, documents and deliverables
  • Stay current with process modelling and business process improvement best practices in support of other responsibilities
  • Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings
198

Business Process Analyst Resume Examples & Samples

  • Maintain function expertise in FCA's PeopleSoft HR implementation. Expertise should expand to broader HRMS environment that included a working knowledge of how and where PeopleSoft data is interfacing across the enterprise
  • Define robust business requirements and test scripts for PeopleSoft enhancements
  • Function as part of a small team that serves as the primary PeopleSoft functional support for process, transaction, and systems inquiries
  • Provide support for HR applications including, but not limited to, researching and resolving HR systems problems, unexpected results or process flaws, perform scheduled activities; recommend solutions or alternate methods to meet requirements
  • Identify and recommend process/customer service improvements, innovative solutions or alternate methodologies, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation
  • Bachelor's Degree in Information Systems, Human Resources, or applicable area study
  • Demonstrated strong data analysis experience
  • 5+ years of Human Resources Information Systems (HRIS) experience including implementing enhancements, systems upgrades, and user testing
  • PeopleSoft HR functional experience including implementing enhancements, systems upgrades, and user testing
  • Ability to work with data and data tools like Excel, Cognos
  • Willingness to challenge the status quo
  • Experience leading project teams to successful, timely deliverables
  • A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision, and to communicate effectively at all levels of the organization
  • Prior experience supporting a PeopleSoft upgrade is desirable
  • Prior experience developing presentations and communicating opportunities
  • Process mapping and process improvement background
  • Curious person with strong desire to learn
199

Claims Business Process Analyst Resume Examples & Samples

  • Coordinating the execution of audits performed by our clients and regulatory/government agencies
  • Working with the Business Owners and the Auditors
  • Determine the appropriate scope, timing and logistics of the audits
  • 1+ years of experience with Microsoft Excel (creating, updating spreadsheets, formulas, and pivot tables)
  • Experience creating documents in MS Access, Visio, and PowerPoint
  • Solves problems of medium complexity and contributes to larger scale problem solving
200

Business Process Analyst Resume Examples & Samples

  • Minimum 10 years business process analysis and supply chain design experience
  • Experience in high volume, semiconductor industry is highly preferred Must have at least 2 full life cycle APS implementation experiences leading business process improvement teams
  • This is not an IT development position
  • Must have demonstrated hands on experience in supply chain processes using advanced planning tools such as RapidResponse, APO, i2 or ASCP, and business intelligence tools such as Business Objects Possess strong communication and interpersonal skills
  • Possess excellent analytical modeling skills
  • Demonstrated advanced Excel and Access skills
  • Experience with Advanced Supply Chain Planning Systems design
201

OCT Business Process Analyst Resume Examples & Samples

  • 3 years experience in any of the following
  • Business Process Analyst or Project Manager in a high tech manufacturing company
  • Demonstrated ability to effectively lead and present to small and large groups
  • Strong project management and business process management skills
  • Decision making skills using data analysis techniques
  • Demonstrated ability to communicate well with peers and managers
  • Strong peer leadership and teamwork skills
  • The ability to work closely with others in a team environment
  • Exceptional customer focus
  • Good multi-tasking and problem solving skills
202

Business Process Analyst Resume Examples & Samples

  • UPS Letter/Packages/Freight presentment
  • Participate in production development and modification
  • Able to stand up for a potential 8 to 10 hr shift
  • Develop and maintain strong working relationships with internal and external clients
  • Participate in budgeting and forecasting exercises
  • Daily validation of production’s input and output, with an emphasis on risk control measures
  • Partner with project teams, project managers, Risk and Quality assessment teams to assist/advise on current production and new product processing and reporting
  • Deliver high quality, accurate and timely portfolio and benchmark performance, attribution and ex-post risk analyses to clients
  • Familiarity with calculating and interpreting performance results across all departments
  • Ensure both GDS and line of business standard operating procedures are applied in all analyses
  • Review and amend service level agreements to ensure they meet business requirements
  • Update MIS and administration as per department requirements
  • Respond to queries raised by the client and other internal and external contacts in a timely fashion
  • Proactively look to eliminate manual steps to reporting process
  • Lead the process to on-board new business, working directly with internal groups, clients and consultants
  • Responsible for reviewing work of colleagues prior to distribution
  • Bachelor's degree in Business preferred and/or equivalent work experience
  • A minimum of 2 years supervisory/management experience, preferably in a robust operations environment, or 5 years mid level position in a production environment
  • Exceptional written and verbal communication skills required
  • Must be able to interact effectively with diverse groups within the organization
  • Ability to monitor and report operational statistics and management reporting, as defined
  • Advanced PC skills with demonstrated proficiency in Microsoft Word, Access, Excel, flow charting tools, with ability to create and maintain detailed spreadsheets and databases
203

Business Process Analyst Resume Examples & Samples

  • Act as single point of contact for Audit / Compliance interface and control validation
  • Ongoing administration of control related processes as well as identification and prioritization of process issues and improvement opportunities
  • Analyze current practices and identify process gaps/opportunities and establish controls
  • Compile, report and execute against control opportunities; create and manage resolution of action plans tied to control gaps / misses
  • Lead identification and implementation of audits and controls necessary to maximize process quality and efficiency
  • Develop control monitoring routines in support of the business ensuring sustainable processes are in place for the ongoing reporting and evaluation of risks
  • Conduct cross functional risk reviews, analyze controls and close gaps
  • Complete required risk assessments for any all existing and new products, initiatives, changes to process and ensure appropriate review and approval by required entities
  • Understand all new proposed initiatives or changes to existing practices within the business and evaluate potential operational risks (customer, regulatory, reputational, etc)
  • Provide oversight of all procedure maintenance activities and represent the department on the Operational Governance Board
  • Act as the primary point of contact for MEV Business Resiliency planning, access recertification, and record retention requirements
  • Complete Control testing activities
  • Represent MEV on the OGB and be primary point of contact for BST procedures
  • Primary liaison for MEV privacy sweeps
  • Primary POC for Business Resiliency (BIA and BRP)
  • MEV primary security liaison as well for re-certifications (associated to your cost centers)
  • SME of records retention for MEV record types
  • Information Owner for UTs and Apps
  • Bachelors degree or 5+ years related experience
  • Experience with Process/Risk Management and Procedural documentation
  • Ability to perform data assessments and identify business impacts/opportunities and recommend process enhancements
  • Highly self motivated and the ability to work independently
  • Must be detail-oriented with an ability to prioritize and simultaneously manage multiple tasks
  • Proven ability to influence all levels of management
  • Ability to interact effectively (verbal/written) and negotiate with all levels of management, including cross-functional and external stakeholders
  • Strong project management capabilities and excellent verbal and written communication skills
  • Strong reporting, presentation and influencing, and analytical reporting skills
  • Ability to identify and implement “best practice” control testing and validation methodology
204

Claims Business Process Analyst Resume Examples & Samples

  • Evaluate new software or access requirements
  • Understand application and version dependencies
  • Manage compatibility testing for any new software or software upgrades against current M&R A&G images
  • Support some training and creation of user guides for business developed tools
  • Ensure standardization of user profiles and computer images across M&R A&G
  • Support new application deployments
  • Ensure consistent use of applications and uniform data entry across all teams, products and regions
  • Facilitate regular “Definitions” and coding meetings with A&G management
  • Assist in development of application workflows and data entry
  • Assist in development application training plans, user materials & job aides
  • Trouble-shoot systems issues and data entry for individual users
  • Act as business liaison to IT for large-scale application, network, and telephone issues affecting department productivity & compliance. Escalate issues as needed
  • Triage incidents and engage business and IT leadership
  • Determine level of impact and incident priority; represent Business on IT war room calls
  • Monitor incident to resolution; provide initial communication and updates throughout the life of the incident
  • Consult on workaround options and initiation of business contingency plans
  • Troubleshoot day to day system issues, provide staff coaching
  • Track and report on issues that have and potential impact on compliance or upcoming audits
  • Manage department communications and workarounds during large-scale outages
  • Track issues for audit and potential impact on compliance
  • Asset Management to include software license for new hires, hardware purchasing, distribution and removal
  • Asset Recovery/Return to ensure IT Asset Management policies and asset return processes established by Optum Technology
  • Communicate with employees for new technologies and initiatives being introduced
  • Undergraduate Degree (or higher) or High School Diploma/GED with 5+ years of working experience in Business Process
  • 3+ years of Project Management experience
  • Advanced proficiency with computers and Windows PC applications (this includes the ability to learn new complex computer system applications)
  • Client Letter LMA (Letter Maintenance Admin) experience
  • Knowledge of Pega, A&G Navigator, iCARE, STARS, ECAA, Citrus and Client Letter applications
205

Business Process Analyst Resume Examples & Samples

  • Supports the service delivery of operations at SOA Operations sites by partnering with SOA Operations leadership and SOA Site Directors
  • Helps establish and maintain a customer service centric culture within SOA Operations
  • Conducts analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues
  • Analyze new business opportunities to alignment and support by SOA Operations
  • Designs and implements process improvements that enhance customer service and optimize business operational efficiency and quality
  • Creates, analyzes and delivers customized reporting for both internal and external audiences
  • Develops high-quality communications suitable for clients
  • Maintains an extensive working knowledge of broad spectrum functional areas at a single site or multiple sites
  • BA/BS with concentration in Business, Operations Research, Management Information Sciences or related fields from an accredited University
  • 3-5 year operations experience required
  • Excellent organizational, written and verbal skills
  • Strong computer skills, including intermediate to expert Excel skills to expert Excel skills level of MS Office, Microsoft Project Management, MS Visio and SharePoint
  • Strong quantitative analysis skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many tasks simultaneously, and ability to work as a team member, as well as independently
  • Project management background and/or PMP certification preferred
206

Treasury Business Process Analyst, Associate Resume Examples & Samples

  • Maintain simple, concise, and current plan for Business Continuity in the event of a disruption event
  • Communicate effectively and efficiently, both verbally and in writing
  • Strong proficiency with PowerPoint, Excel, and Word
  • Familiarity with database tools, and general knowledge of best practices for their use
  • Self-motivated/results-oriented, with the ability to function effectively with deadlines and work within a team environment with minimal supervision
  • Ability to summarize complex information for senior and executive management
  • Consistently operates with a sense of urgency and able to take responsibility for projects from beginning to end
  • Works well independently as well as part of a team
  • Bachelor's degree in financial or technical field is required. 3+ years of related experience including: finance, project management, technical documentation, and/or logistics
207

Business Process Analyst Resume Examples & Samples

  • Extract and manipulate data by performing database queries that support outreach
  • Maintain a strategic relationship with business partners to develop deeper understanding of their business and goals, suggest new strategies
  • Communicate and translate results derived from the database into meaningful charts and tables and key takeaways that are easily understood and valued by internal and external clients
  • Present results and possible areas for improvement
  • Act as liaison with internal stakeholders
  • The position will support Optum Health and OptumRx business currently serviced by referral delivery processes and will drive definition and continuous improvements into the business operations around the core QA, delivery, and campaign processes
  • Support the delivery of referrals to the business, including mail-based, telephonic, and incentives on a monthly basis
  • This individual will provide analytics to our business partners around the clinical and outreach applications, serve as an end-to-end business process consultant within the referral generation space, as well as define new QA processes around new business initiatives
  • Partners with stakeholders to diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
  • 1+ years Access, Word, Excel, PowerPoint, SharePoint, and Visio
  • 1+ years MS Project
208

Business Process Analyst, Briovarx Resume Examples & Samples

  • Provide all business requirements to IT for build out of technology solution for BriovaRx contact center
  • Provide Specialty Operations expertise (SME) to the Operations Support Team
  • Supports C&S Strategy Lead and Senior BA with initiatives and projects including
  • 2+ years of Contact or Call center leadership experience
  • Experience as a team member of project lasting greater than 3 months
  • Proficient with PowerPoint
  • Experience with IVR (Interactive Voice Response) systems and CRM (Customer Relationship Management) systems
  • Specialty Pharmacy Experience
209

Business Process Analyst Resume Examples & Samples

  • Adheres to established standards and maintains currency in business analysis practices, procedures and techniques
  • Consults with users to identify, analyze, refine and document business requirements
  • Coordinates project scheduling with appropriate entities
  • Develops and maintains project schedules and produces project reports and documentation
  • Develops conceptual design documents, including project definition, alternative solutions, scope of work, functional specifications, and logical skeletons for new systems
  • Follows up with internal clients about completed tasks to ensure client satisfaction
  • Identifies requirements for testing, develops test plans and scripts and coordinates test transmissions, as required. Tests software
  • May determine appropriate actions in emergency situations to ensure data is secure and available for use as soon as possible
  • May prepare project proposals and project plans
  • Provides training and may lead the work of others, as required
  • Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; identifies best practices; and recommends improvements
  • Serves as a liaison between end users and software development teams, including functioning as a subject matter expert (SME) in translating requirements to software development teams
  • Maintain currency in analyst skills
  • Functional, operational and technical requirements of assigned project(s)
  • Concepts of risk management, issue tracking, change management and requirements gathering
  • Concepts, practices and procedures analyzing business processes
  • The use of technology in business
  • The relationship between IT and business
  • Core business competencies such as finance, management, accounting, operations, and marketing
  • More detailed awareness of the business context of a technical solution, including specific business goals associated with the project, how the project will meet the goals, and their own part in advancing the goals
  • General financial industry knowledge and knowledge of supported business area
  • Business Analysis tools: Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), Software Engineering Methodology (SEM) process, Change Management, Project Management tools (MS Project), basic database query language usage, time tracking tools, Use Case / UML, advanced quality assurance (QA) tool usage for test case development, execution, and defect tracking/issue tracking software
  • Creating and interpreting process maps and flowcharts
  • Preparing various reports, summaries, surveys and written recommendations
  • Developing and maintaining project plans
  • Developing conceptual design documents, including devising logical skeletons for new systems
  • Conducting usability testing of software applications
  • Ask pointed questions to verify clear understanding of client issues
  • Analyze a business function and derive a set of requirements to satisfy a general request
  • Take ownership of an aspect or task on a project with little to no assistance
  • Actively communicate technical and business aspects of work efforts to team members
  • Mentor other analysts when necessary
  • Champion a non-technical project improvement effort
  • Lead requirements gathering sessions
  • Exhibit a positive attitude when dealing with others
  • Follow all internal procedures for handling customer requests
  • Communicate timely and through proper channels to keep customer and upper management informed of the progress of an issue
  • Take personal ownership of issues, following through to issue resolution
  • Attend to detail
  • Analyze and solve logic problems
  • In emergency situations, determine appropriate actions to protect critical systems and data
  • Meet all deadlines created by management or clearly communicate to management the reasons the deadlines are not possible
  • Effectively organize and prioritize all tasks and responsibilities
  • Participate in team projects and activities
  • Demonstrate flexibility in accepting and adapting to change
  • Clear, concise, grammatically correct oral and written communications, including SEM documentation
  • Demonstrate appropriate frequency and level of detail in communications
  • Escalate unresolved issues to others
  • Minimum of a bachelor’s degree in Computer Science, MIS or applicable degree and three (3) years of related experience in ________________________ or combination of education, training and experience
  • Requires a minimum of two (2) years of relevant work experience
210

Business Process Analyst Resume Examples & Samples

  • 5+ years of experience with business process analysis
  • Experience with graphical displays, including portraying results using operational views and work flow processing tools
  • Experience with tracking process activities
  • Experience with defining business processes
  • Experience with defining rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
  • Experience with Microsoft Office and Project, Visio, and Adobe Connect
211

Business Process Analyst Resume Examples & Samples

  • 5 plus years BPA experience
  • Graphically displays/portrays results using Operational Views and Work Flow Processing tools
  • Tracks what actually happens during a process
  • Takes the point of view of an external observer who looks at the way a process has been performed and determines the improvements that have to be made to make it perform more effectively or efficiently
  • Defines the desired processes and how they should/could/might be performed
  • Lays down rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
  • Provides explanations about the rationale of processes
  • Explore and evaluate the several possible courses of action based on rational arguments
  • Establish an explicit link between processes and the requirements that the model needs to fulfill
  • Pre-defines points at which data can be extracted for reporting purposes
  • Employs Lean Six Sigma techniques and methodologies at the Green to Black Belt level
  • Coordinates with Tech Comm Specialist, Programmer/developer, and PP&A Manager
  • Experience in using MS Office, MS Project, Visio, and Adobe Connect
212

Business Process Analyst Resume Examples & Samples

  • Project management and managing key strategic partnerships across the enterprise
  • Quality testing such as JPM Connect and documentation QA process
  • For the Client Referral Center – driving process improvement with Digital Marketing partners
  • Phone system and resource management including scheduling, timekeeping, assigning skills, some call monitoring, and reporting
  • Oversight for SharePoint sites and integrated calendars including building, coordinating, testing, and evaluating data management solutions (SharePoint, InfoPath forms, etc.)
  • Taking the lead on document storage and categorization procedures
  • Responsibility for all hardware (Avaya phones, Symon boards, TVs, Fed-Ex, Printers)
  • Provide critical support for RCSA, including process maps and user tools (Registration and testing)
  • Building safety coordination and business resiliency planning
  • Building and delivering employee training programs, and developing written policies and procedures
  • Consistently evaluating risk and ensuring proper controls are being followed; proactively revising controls and/or establishing new controls where potential gaps are identified; assisting with process mapping
  • Keeping the department current with changes in regulation or firm-wide policy updates
  • Series 7, 66, 9, and 10 registration (or equivalent), as well as state life insurance licensing required
  • Demonstrated advanced knowledge of SharePoint, Windows, and Microsoft Office software (Word, Excel, PowerPoint, Access, Infopath, OneNote, etc.) and ability to consolidate data from multiple sources
  • Ability to manage multiple priorities in a fast paced environment; adaptive to change Strong business and investment acumen; knowledge of Investment Products
  • Proven experience participating in working groups and leading project committees
  • Ability to manage multiple priorities in a fast paced environment, prioritize, exercise delegation, and utilize time management skills to meet deadlines
  • At least two years of financial services or retail brokerage experience required
  • Ability to be flexible between the hours of 8:00 am – 8:00 pm EST, Monday through Friday
  • Prior Call Center experience preferred
213

Business Process Analyst Resume Examples & Samples

  • Develops configuration and data management documentation based on program requirements
  • Participates in design reviews, audits, scheduling, budgeting, etc
  • Identifies requirements and coordinates the development and implementation of computer based configuration/data management systems and related support
  • Track what actually happens during a process
  • Take the point of view of an external observer who looks at the way a process has been performed and determines the improvements that have to be made to make it perform more effectively or efficiently
  • Define the desired processes and how they should/could/might be performed
  • Lay down rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
  • Provide explanations about the rationale of processes
  • Pre-define points at which data can be extracted for reporting purposes
  • Employ Lean Six Sigma techniques and methodologies at the Green to Black Belt level
  • Coordinate with Tech Comm Specialist, Programmer/developer, and PP&A Manager
  • Experience in using MS Office, MS Project, Visio, Adobe Connect
214

Business Process Analyst Resume Examples & Samples

  • Coordinate activities, resources, equipment and information
  • Assist Project Liaisons with client interfacing to identify and define project requirements, scope and objectives
  • Make certain that clients’ needs are met as the project evolves
  • Help prepare project deliverables, including project schedules, plans, presentations and meeting artifacts
  • Assist with defining and implementing initiatives for quality control and improvement
  • 2+ years of experience in cooperating with Project Managers for the delivery of projects
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong working knowledge of Microsoft Office products
  • Strong interest in and desire to learn about Cyber Security and Cyber Defense
  • Experience with NIST Risk Management Framework and DHS SELC
  • Experience supporting programs for the Federal Government
  • Experience supporting Cyber Security projects
215

Business Process Analyst Resume Examples & Samples

  • Learn and understand the Global Procurement Policies, processes and applications applicable to the job responsibilities
  • Support Remedy Ticket and email responses to internal and external customers (suppliers)
  • Validation of Conflict Minerals supplier responses
  • Processing of Remediation requests
  • Processing of black list requests
  • Back up support for entering CMRT’s on behalf of suppliers
  • Processing of blocking and unblocking of parts numbers in SAP and legacy systems
  • Participate in application enhancement meetings
  • Support Supplier Social Responsibility (SSR) by reviewing Suppliers Policies and Self Assessments
  • Support SSR reviewing Codes of Conduct from suppliers regarding TEC 1015 acceptance
  • Conduct language translations of documents as applicable
  • Providing Monthly SSC Product Environmental Tracker support
  • Provide process and training documentation using TEOA Tools
  • Provide Compliance training on SSC/Environmental, Conflict Minerals, Social Responsibility and new initiatives accordingly
  • Project Lead on boarding acquisitions onto the compliance collection tool
  • Bachelor Degree or equivalent
  • Global experience, especially supporting business processes or business units and / or suppliers outside the US, highly preferred
  • Exceptional data manipulation skills
  • Highly proficient computer skills (internet, MS Office, especially PowerPoint and Excel)
  • Professional oral and written communication skills, including the ability to interface with Senior Leadership
  • Ability to work effectively in a team and in a cross functional environment
  • Problem solver and ability to multi task
  • Detail and results oriented
216

MEF IMO / Business Process Analyst Resume Examples & Samples

  • Department of Defense - US Marine Corps Agency - Experience Level 1: 1-3 yrs
  • Microsoft Office - Experience Level 1: 1-3 yrs
  • Six Sigma Green Belt (CSSGB) Certification
  • Bachelors Degree from an accredited institution or four (4) years of experience in lieu of degree. In addition to education requirement, a minimum of two (2) years of experience; Masters and 0 years related experience
217

Specialist Business Process Analyst Resume Examples & Samples

  • Have a thorough understanding of all customer contracts that are the responsibility of the individual
  • Be the first point of contact with the customer regarding all customer issues
  • Have an interest and an understanding of the IT services market and how it is rapidly evolving
  • Deal with all change requests under customer contracts
  • Be able to draft addendums and variations to contracts (with assistance from the Legal and Compliance Department)
  • Collaborate with and advise the customer account managers and senior management on unacceptable risks, non-standard terms, etc
  • Demonstrate an understanding of and perform all work in accordance with HDS core values and ethics and business conduct policies
  • Respond to inquiries regarding contractual documentation interpretation,
  • Ensure the engagement team is aware of contractual requirements & relevant internal policies,
  • Jointly with the project team implement and monitor compliance of the contract,
  • Support contractual negotiations (preparing documentation, supporting strategy etc)
  • Provide advice on how to exploit Commercial Levers (contract terms that benefit project’s finances, or that allow for modifications)
  • Contract Change Control – ownership of change control procedure: reviewing new RFP´s, drafting of SOWs, managing the change control tracking tool, ensure the signatory process is completed etc
  • 10+ years’ experience in negotiating or managing commercial contracts in the IT industry
  • Commercial Contract Management experience of technology outsourcing contracts in the Financial Services
  • Ability to manage multiple transactions simultaneously and work under pressure and against deadlines
  • Must be service orientated as the role sits within Managed Cloud Services (MCS)
  • Good understanding of the concepts, technologies, cost management and benefits of the Cloud Infrastructure Capacity & Configuration
  • Strong knowledge of Service & Change Management principles (ITIL Framework)
  • Project Management capabilities
  • Effective decision-making skills, even under pressure and while lacking all of the desired information detail
  • Proven ability to interact with multi-skilled teams both internally and at the customer and required third parties
  • Ability to assess, manage and find solutions complex situations balancing HDS and the customer needs
  • Ability to build strong relationships within HDS and with the customer to be able to influence with authority and credibility
  • Professional, self-motivated and results oriented
  • Ability to solve problems independently and know when to escalate
  • Excellent customer and employee relationships - must be able to interact successfully with customers, vendors, and employees at all levels in the organisation
  • Must be an excellent communicator, with excellent English language skills (additional languages highly beneficial), and the ability to explain complex technical concepts in a clear and concise manner
  • Willingness to work a flexible schedule and to travel
  • Ability to negotiate internally and externally, with tact and confidence
218

Business Process Analyst Resume Examples & Samples

  • Excellent communication skills, both oral and written, including visualizations, and the ability to interact professionally with all levels of the organization
  • Working knowledge of Group Products and/or associated procedures
  • Basic understanding of insurance file processes related to maintaining eligibility and payroll processing (includes HIPAA 834, Text, CSV, and XML files, FTP/SFTP, etc)
  • Intermediate skills in Microsoft Word, Excel and Powerpoint required, Visio preferred
219

Business Process Analyst Resume Examples & Samples

  • Position could reside in any of our existing Customer Care sites or in a telecommuter setting with ability to travel up to 25%
  • Familiarity with knowledge management tools such Oracle, Verint, Joomla and / or other platforms
  • 1 year minimum foundational understanding of process mapping and ability to write policies and procedures
  • Familiarity with MS Office suite tools
  • Familiarity with contact center operations, customer service, telesales and healthcare
220

Business Process Analyst Resume Examples & Samples

  • First level of support to troubleshoot and resolve issues within existing Business Intelligence (BI) reports as well as assist with the development of organizational & improvement projects
  • Assist in design, development and implementation of global Business Intelligence (BI) solutions
  • Promote effective use of Business Intelligence (BI) in solving business problems and improving business processes
  • Facilitate training and communication of new business processes and technology
  • Utilizes expertise in business objects enterprise products such as BEX, web-intelligence, dashboards, explorer, analysis for OLAP, etc
  • Work closely with Strategic Reporting Lead & collaborates with ITS – BI Technical Team on design solutions
  • Demonstrates expertise with a variety of sources (SAP, XML, flat file, excel spreadsheets, etc.)
  • Train BI business users on how to access, interpret and become self-sufficient using BEX reports
  • Lead Gap-Analysis sessions; As-Is/To-Be customization of business processes per requirements, blue printing, prototyping, integrated testing and documentation
  • Typically requires a Bachelors degree in a related field and six or more years experience in reporting or analytics, with well-developed analytical and quantitative skills and the ability to research and interpret data as well as make recommendations
  • As a BI-Business Process Analyst working with computerized management systems to include, but not limited to, the system development life cycle. May substitute equivalent experience in lieu of education
  • Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills. Ability to work independently or lead in a team environment is essential as is the ability to work extended hours and travel as required
221

Business Process Analyst Resume Examples & Samples

  • Analyzes, validates and develops business process requirements; develops functional specifications, techniques and controls; and leads implementation efforts of requirements
  • Develops and manages business and user requirement specifications; leads analysis and verification to ensure consistency, traceability, feasibility and completeness; recommends and implements best practice solutions for process improvements
  • Opening and maintaining lines of communication to monitor and improve business unit satisfaction
  • Acts as a single point of contact for business units into IT and acts as a conduit between the two organizations
  • Prior experience with SAP is preferred
  • Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer, problem solving/analysis, technical capacity and collaboration skills
222

Business Process Analyst Resume Examples & Samples

  • Lead industry benchmark assessments related to IT and Service Management, and identify areas that are in need of process improvement. Develop architecture & process improvement/optimization initiatives that leverage KPIs and other metrics. Ensure process requirements are documented for efficient and effective builds in the service management tool (ServiceNow)
  • Acts as service management consultant, advisor and mentor for service management. Leads development of process roadmaps and governance. Partners with service and process owners to define and maintain the service and its related artifacts
  • Must be expert in problem analysis, problem solving, mediation, conflict resolution, and win-win negotiation strategies. Outcomes of this role include engaged and informed Process & Service Owners, visible metric management and dashboards with actionable thresholds and goals, technology continues as close to out of the box design as possible, with no unwarranted variation
  • Lead the identification of impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities
  • Utilize workflow and domain modeling to understand the organization and its operations. Improve the processes through technology. Solid foundation in process management
  • Analyze business processes and workflows with the objective of finding out how they can be improved or automated. Facilitate process workshops and document information elicited using process maps and business requirements documents
  • Lead process redesign workshops. Educating business users responsible for managing and operating business processes. Monitoring, measuring and providing feedback on process performance. Create dashboards/scorecards on the process effectiveness and identify areas of improvement
  • Ability to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives
  • Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies
  • 5-7 year’s experience as a Business Process Analyst, on large and complex projects
  • Excellent skills in Process Mapping and Business Process Reengineering
  • Excellent business/client engagement skills
  • Highly skilled in developing business requirements
223

Business Process Analyst Resume Examples & Samples

  • Independently performs the audit responsibilities that are the core of Quality Assurance’s Responsibility to assure the integrity of the Quality System
  • Measures performance against Client and process requirements
  • Develops the required Business Quality Assurance (BQA) SOP’s and provides guidance and assistance to other departments in the Virtual Back Office (VBO) in how to write complete, accurate and effective SOP’s
  • Develops metrics that provide data for Quality and Process measurement, identifying opportunities for future improvement opportunities
  • Collects the data required to perform Root Cause Analysis (RCA) of Production Errors and/or Process inefficiencies and to identify their main Drivers. Provide guidance with regards to Corrective Action/Preventative Action (CAPA)
  • Plans, performs and implements process improvement initiatives (e.g., using tools and guideline such as ISO, Lean and/or Six Sigma)
  • Maps and evaluates existing processes
  • Organizes, leads, and facilitates cross-functional project teams
  • Provides consultation to improve process performance and product Quality (such as in the use of re-engineering techniques)
  • May deliver presentations and training courses including measurement, analysis, improvement, and control
  • Detailed knowledge of financial services industry practices, regulations, and processes
  • Proficiency (advanced preferred) in at least one appropriate process methodology (e.g., ISO, Lean, Six Sigma) or the interest and commitment to develop said proficiency
  • Proficiency in Quality management methods, tools and technologies
  • Maintains a commitment to integrity, doing the right thing and using data not opinions to identify the Root Cause of problems is required
  • Able to challenge the Straus Quo, look beyond the conventional approaches to solving problems and both creatively and collaboratively develop solution
  • An optimistic “Can Do” Team and Customer Centric attitude
224

Prin Business Process Analyst Resume Examples & Samples

  • Advanced computer programming skills including data query and manipulation capabilities using SQL, S+ or R, and IronPython Scripting languages
  • Experience with TIBCO Spotfire® (Professional, Statistics Services), Microsoft sharepoint and Infopath, Microsoft Excel, Access and SQL server applications
  • Master’s degree in science, engineering, or technical discipline preferred
  • Experience working in a FDA-regulated environment
  • Experience working in a medical device company
  • Advanced training and understanding in DMAIC, Lean methodologies, Design for Six Sigma, and other continuous improvement methodologies
  • Excellent understanding of data analytic and statistical tools, capable of explaining the underlying concepts and principles
  • Proven leadership skills and business acumen, performance-driven. Excellent understanding of financial impact on decisions
  • Excellent oral and written communications skills with the ability to interface and influence at all organizational levels
  • Excellent project management skills with demonstrated results
  • Ability to interact and influence effectively at all organizational levels
  • Ability to train, lead, mentor, coach and inspire individuals and teams to significantly impact the business
  • High level of initiative and passion to drive change
225

Business Process Analyst Resume Examples & Samples

  • Act as liaison to and advocate of business users in discovery, dissemination and documentation of business requirements
  • Participate in integration and deployment of COTS application system using Agile scrum methodology
  • Perform business analysis, document user stories and related functional business requirements in support of tailored integration of Microsoft Dynamics CRM
  • Develop and maintain requirements traceability matrix (RTM) using tools such as Rational or JIRA
  • 6 years experience in business process analysis including
  • Microsoft Dynamics CRM
  • Experience with VA Application development and deployment methodologies, environments and frameworks
  • Active VA Clearance
226

Lead IT Business Process Analyst Resume Examples & Samples

  • Hold, have held or eligible to apply for security clearance
  • A degree in Computer Science, Information Systems, Information Technology or similar
  • Experience of the design and implementation of business processes and their translation to system requirements
  • Candidate must have proven experience in definition of, and coordination of Systems Development and/or Application Support activities
  • Be able to demonstrate a methodical approach analysis, design and software testing
  • Possess analytical skills to break down and complete complex tasks
  • Good organisational skills giving the ability to consistently deliver to project schedules and estimates
  • Excellent written, oral, comprehension and presentational skills to enable effective communication with customers and management as well as providing good documentation
  • Ability to work independently, keeping management adequately informed
  • Knowledge of IT systems including a general technical knowledge of hardware, software, databases and database technologies
  • Team player and role model. Capable of gaining trust and support of team and customer
  • Experience of working in a SharePoint solution environment
  • Experience of working in a Maximo or Concept Evolution environment
  • An understanding of application architectures and database technologies
  • Experience of working in a secure environment
  • Broad knowledge of Asset and Work/Facilities Management processes
227

Business Process Analyst Resume Examples & Samples

  • Interacts with staff in various departments including IT, PMO and operations to formulate and implement solutions to improve processing
  • Understands, determines and thoroughly documents business requirements and where appropriate, prepares feasibility and cost effectiveness proposals for Docket and Change Control meetings
  • Creates and writes procedures or BRD’s as required for manual workflow or system changes for TA
  • Coordinates testing of new systems and system modifications in accordance with NT’s SDLC Policy
  • Writes proposals for system changes/enhancements. Implements new efficiencies to improve accuracy and timeliness and reduce costs, risk and errors
  • Works on the implementing of tactical solutions and looks to insure the company strategic goals are being followed in line with Northern Trust’s GFS Business goals
  • Instructs staff and works with the Global Functional Training Department to update TA Department Procedures with new system processes and functionality
  • Provides technical support for system exception and functionality processing
  • Communicates effectively with the Business, Management, Clients and Vendors around process change, technical upgrades and enhanced functionality
  • To assist in the support of TA throughout EMEA and other global locations as required
  • Ability to detect potential issues or challenges and to proactively raise awareness to both the team and/or Management as appropriate
  • Knowledge and experience within the transfer agency business specifically in a BA capacity with TA operational experience be a large advantage
  • Knowledge of the TA Platform Multifonds. Current Version 3.9
  • Knowledge of system capabilities, usually obtained through formal training or experience with PC, Mainframe Applications and Web Technology is required to assess automation and build out possibilities
  • A knowledge of Babel (Bravura Solutions), SWIFT, EMX, XML or FTP protocol would be useful but is not a mandatory requirement
  • Strong knowledge of Fund Administration with particular emphasis on Transfer Agency
  • Advanced analytical skills at a Business, System and Data Mapping level
  • Can work methodically and on own initiative within a large team
  • Familiar with industry trends, trading practices and product offerings
228

Business Process Analyst Resume Examples & Samples

  • Participating in the execution of a strategy; implementing tactical solutions to meet goals for a functional sub-group or a department
  • Facilitating business requirements and functional design discussions with Business Owners / requestors
  • Researching and documenting current state processes and applying appropriate changes to support business requests/needs
  • Conducting research and thorough analyses of data
  • Communicating issues effectively with managers and project members through project implementation
  • Actively engaging in project requirement meetings
  • 3-5 years experience in the Financial Services industry and/or relevant experience in Mortgage Banking
  • Demonstrated experience with strategic planning
  • Proven project management experience with documenting and writing business requirements, project plans and process flows
  • Ability to self-develop and independently problem solve under strict deadlines
  • Strong working knowledge of Microsoft Office (Excel, PowerPoint, Visio, Word)
  • Collaborates effectively with colleagues and other support partners
229

Business Process Analyst Resume Examples & Samples

  • 2+ years of experience in business / finance analysis
  • Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Word, PowerPoint
  • 1+ years MS Project, Access, SharePoint, and Visio
  • Six Sigma experience
230

Six Sigma Business Process Analyst Resume Examples & Samples

  • Apply DMAIC, DMADV, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits (operating profit, revenue, etc.)
  • Works in cross - functional teams to synthesize findings and develop improvement recommendations, execute and complete selected improvement projects to achieve operating profit and quality goals
  • Facilitate Lean, Kaizen, Rapid Decision Making and other problem solving and improvement sessions; identifying and removing barriers that prevent attainment of project goals
  • Actively leads teams in problem solving efforts; identifying and removing barriers that prevent attainment of project goals
  • Develop Operational Excellence strategy and goals with accountability to meet goals for assigned business areas
  • Providing expert knowledge and support of Operational Excellence strategies across OptumRx
  • Influencing business partners to drive adoption and organizational maturity in Lean Six Sigma
  • Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools
  • Deliver Lean Six Sigma training / workshops
  • Develops action plans and identifies / assigns resources to execute plans
  • Proactively develops and maintains broad knowledge of the technical disciplines; applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results
  • Acts as a catalyst for innovation at OptumRx; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources
  • Make presentations to Senior Leadership
  • Develops innovative approaches
  • Sought out as expert
  • 4+ years of experience successfully leading initiatives / projects
  • 2+ years of experience with documenting processes and practices in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint, Project, Sharepoint, Visio)
  • Six Sigma Methodology
  • Black Belt Certification or ability to obtain it within 6 months of start date
  • Prior experience in delivering training / facilitating large workshops
  • Self - starter with an engaging leadership style, solid influencing and facilitation skills who will quickly develop relationships across the organization while building a collaborative work environment
  • Proven track record of execution - successful results in leading end - to - end project execution
  • Demonstrated ability to communicate ideas clearly and concisely (Front Line Staff through Executive leadership)
  • Ability to build credibility with business partners by providing common repeatable processes and program transparency
  • Detail oriented - getting 'into the trenches' to evaluate all aspects of operations
  • Pivotal to success will be the ability to take a hands - on approach to getting the information needed and driving effective and lasting change
  • Candidate should have a proven track record of success in a matrix organizations, ability to handle changes in a fast - paced environment, flexibility and a high level of motivation
  • Previous Team Lead or Project Lead experience with the demonstrated ability to lead teams effectively
  • Experience with MiniTab
231

Business Process Analyst Resume Examples & Samples

  • Collaboration with internal teams and stakeholders to fully assess and understand process requirements
  • Analyse process models as they are (As-is). Document and compare them to the future and improved designs (To-be) and work with wider support teams to determine the plan/approach for reaching the improved state
  • Collate data metrics/feedback on process compliance and effectiveness. Use detailed analysis to provide measurable data on process performance and highlight potential process improvement initiatives
  • Challenge the status quo and focus on processes with higher complexity, effort and frequency
  • Monitor and execute qualification and approval model for all new / changed processes to be transitioned to the Global IT Helpdesk
  • Ability to translate findings to a variety of audiences, gaining approval and turning findings into clearly defined action plans and outcomes
  • Maintain current and develop new business processes to approved standards, validate them with relevant stakeholders and apply agreed governance procedures and sign off
  • Report status and progress of initiatives to the Global IT Services Manager
  • Ability to develop, document and maintain operational policies and procedures
  • Competence at process mapping and process management (desirable)
  • Able to monitor progress against targets and providing updates as necessary to manage expectations
  • Strong analytical skills, capable of clearly identifying and solving problems proactively
  • Ability to help facilitate workshops and focus groups
  • Experience using standard project and business tools including MS Excel, PowerPoint, Project, Visio and SharePoint
  • Team player capable of working effectively with technical and business resources
  • Articulate with effective communication, written, interpersonal and presentation skills to be able to present clearly to various audiences as required
  • Analysis and Reporting
  • Customer Focus and Relationship Building
  • Champion for Change
  • Use of Macros in MS Excel
232

Mid Level Business Process Analyst Resume Examples & Samples

  • Bachelor's Degree Required
  • 2-5 years of relevant experience
  • Possess expert knowledge of Federal laws and regulations, directives, instructions, policy, standards, and guidance so that requirements support security and privacy compliance, which is critical to prevent delays later in the SDLC
  • Ability to work independently and/or to lead or supervise a team of specialists
  • Possesses strong oral and written communications skills to clearly and effectively convey issues, reports, and other deliverables to SSA counterparts
  • Understands the needs of the customers and the realities of commercially available IT products and creating business/user requirements that allow implementation by the development team and COTS products
  • Experience contributing to recommendations and solutions for complex problems throughout all phases of the SDLC
  • Experience providing business process/requirements support for the following activities: contributing to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; providing user support; and conducting research
  • Experience identifying best practices, change and business management techniques, organizational development activity and data modeling, and/or information systems development methods and practices
  • Experience and ability to apply process improvement, reengineering, and requirements methodologies and principles to conduct process/requirements analysis, modernization, and improvement projects
  • Experience supporting group facilitation and conducting interviews, training, and additional forms of knowledge transfer
  • Experience and ability to apply facilitation techniques, training, methodology development, and evaluation across all phases of analysis, modernization, and improvement projects
  • Experience and ability to support components to facilitate enterprise-wide integration of reengineering and/or requirements efforts
  • Experience identifying and using tools to measure project progress against business-focused requirements
  • Ability to assist clients in deriving business rules and processes necessary for successful application development
  • Experience working with/on Agile development teams and clients to produce a functioning minimum viable product
233

Business Process Analyst Resume Examples & Samples

  • Certified Lean Green Belt or Six Sigma Green Belt
  • Experience developing curriculum and delivering training programs to staff
  • Demonstrated knowledge of process improvement tools and methods
  • Demonstrated knowledge of data analysis practices, methods, techniques, tools, and software
  • Demonstrated knowledge of project management practices, methods and techniques
  • Demonstrated knowledge of the principles of exemplary customer service
  • Demonstrated knowledge of the principles, practices, methods and techniques of management
  • Experience in coordinating and prioritizing work and activities
  • Experience in problem analysis, problem resolution and decision making
  • Experience in making effective presentations in front of large groups
  • Evidence of effective verbal and written communications
  • Experience in using Microsoft applications including, but not limited to: Word, Excel, PowerPoint and Visio
  • Experience in leading by example in communicating, participating and encouraging support of the institution’s programs
  • Experience in working effectively with all levels of management and employees
  • Experience in working independently as well as within a complex structured team environment
  • Experience in preparing concise, yet detailed documents, proposals, reports and/or related materials
  • Experience in clearly presening information to others through presentations
  • Experience in applying principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes
  • Experience in modeling excellent customer service behaviors, demonstrating responsiveness to customers, engaged in work production, resourcefulness, and flexibility
  • Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment
  • Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs
234

Business Process Analyst Resume Examples & Samples

  • Performs additional duties as assigned
  • Bachelor's degree or higher level of education in a related field
  • South Carolina (SC) based telecommuter preferred
235

Business Process Analyst Resume Examples & Samples

  • Create quality reporting, analysis and audits for recommending plans and programs to support continuous quality improvement using applicable tools
  • Diagnose process improvement opportunities and develop solution recommendations using principles of process excellence and related tools
  • Support process design and project implementation teams in process improvement activities
  • Analysis and review of document control processes
  • System access support
  • Strong Process and system workflow Knowledge
  • 2+ years of experience in writing business and/or system requirements and business analysis
  • Knowledge of PolicyTech system from NAVEX
  • Knowledge of Document Management PLUS
  • Audit trend analysis including root cause
236

Business Process Analyst Resume Examples & Samples

  • Create, control and improve end-to-end business processes for document control
  • Lead process design and project implementation for process improvement activities
  • Educate and guide internal customers to document control best practices and system usage
  • Bachelors degree or equivalent work experience
  • 2+ years of experience in writing business and / or system documents and business analysis
  • 1 + years of experience with document control practices
  • Intermediate Excel Skills including pivot tables and production charts
  • Knowledge of Document Management
  • Strong Process and system workflow skills
  • Knowledge of PolicyTech system from NAVEX a plus
237

Business Process Analyst Resume Examples & Samples

  • Use most, if not all, program procedures to successfully execute the various IBOSC roles and responsibilities
  • Document, maintain and improve IBOSC Standard Operating Procedures
  • Experience with CMS and specific Medicare/Medicaid knowledge a plus
238

Business Process Analyst Resume Examples & Samples

  • Review the analysis and interpretation of others work
  • Oversee ad - hoc client and operational reports developed and presented by others
  • Develop and implement effective / strategic business solutions through research and analysis of data and business processes
  • Define and clarify what the business needs are for any given body of work
  • Support multiple business areas and involves multiple systems
  • Support Business Architecture, such as assisting with gathering the appropriate artifacts in support of capabilities, business terms, logical business processes, business services, etc
  • Help the organization define their strategy through facilitated discussions and activities
  • Provide a clear picture of capability gaps that must be closed in order to realize the organization's strategy
  • Jointly with the organization, develop transformation plans with a roadmap designed to achieve the organizations vision
  • 3-5 years of experience in writing business and / or system requirements and business / finance analysis
  • 3+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • Intermediate level of proficiency with PC based software programs and automated database management systems (Access, PowerPoint)
  • Advanced knowledge of Excel: pivot tables, formulas
  • Experience gathering and documenting requirements from the client / business
  • Bachelor’s degree in Business, Finance, Health Administration, or related field
  • Working knowledge of relational databases, database structures
  • Healthcare, managed care, Claims industry experience
  • Previous Team Lead or Project Lead experience a plus
  • Experience with Tableau, Smart Data Warehouse a plus
239

Business Process Analyst Resume Examples & Samples

  • Support the development of business processes, reporting and analytical tools to equip planning leads in adding maximum value to their field based business partners
  • Support the development and deployment of the new process using project disciplines (planning, communications, reporting, meetings)
  • Partner with business and stakeholders to support the oversight of the management process, enabling regions to proactively hire to a forecasted planning, ensuring talent readily available to fill open positions quickly
  • Leverage insights from the field to drive upstream process and planning improvements to better serve leadership
  • Project Management: Demonstrated experience in leveraging standard project disciplines to support the effective management of a large, complex program, while effectively developing and leveraging relationships with multiple stakeholders across the firm
  • Process Improvement: Experience in effectively working with cross functional stakeholders to identify and implement improvement opportunities
  • Strategic Agility: Ability to deliver on tactical day to day challenges while continuing to ensure overall program is managed effectively
  • Influence and Change Management: Strong influence and change management skills. The successful candidate will need to affect change in processes and behaviors by clients, technology and across operations groups
  • Attention to Detail: Must have a high degree of attention to detail, specifically in ensuring accuracy in all deliverables
  • Analytical Rigor: Ideal candidate would be an analytical thinker with strong data analysis skills; synthesizing information across multiple platforms, systems and organizations
  • Presentation / Communications: Ideal candidate would be able to develop and deliver concise presentations that clearly articulate challenges, actions and results for complex matters - creating clarity and a bias for action with key stakeholders
  • Intellectually Curious Self Starter: Must be able to operate in a self directed manner with little direction; must have a strong desire to take the initiative to deliver superior results
  • Bachelor’s degree or equivalent experience/ training
  • 5-10 years experience
  • Advanced skills in Microsoft Office
240

Business Process Analyst Resume Examples & Samples

  • Assist in the creation, implementation and evaluation of Affordability and profitability initiatives
  • Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, , PowerPoint)
  • 2+ years of experience in writing business and/or system requirements and business / finance analysis
  • 1 Year of data analysis and reporting experience
241

Lead Business Process Analyst Resume Examples & Samples

  • 5 years related work experience
  • Experience managing Business Requirements, Project Plans, Project Schedules and associated project materials
  • Experience managing change across the enterprise
  • Experience implementing quality program at an organizational level
  • In-depth experiences with process redesign methods (such as business process re-engineering, Six Sigma or total quality management)
  • Ability to assess the impact of new process or project requirements on an existing suite of complex applications
  • Strong business and technical writing skills producing clear and unambiguous deliverables to all levels of the organization
  • Has ability to deal constructively with change. Implements mechanism to prepare and mentor staff through change
  • Business, Finance, or related field
242

Scra Business Process Analyst Resume Examples & Samples

  • A track record demonstrating a high level of personal initiative, setting and achieving challenging goals
  • Be proactive in identifying problems or issues and have to the ability to think through solutions
  • Can leverage subject matter expert expertise in driving conversations and/or influencing decisions/direction with Business and Technology
  • Communicate effectively and confidently (both oral and written)
  • Strong Networking skills
  • Excellent and efficient skills using MS Excel and PowerPoint tools (absolutely required)
  • An outstanding ability to analyze problems and apply quantitative analytical approaches
  • Support ad-hoc requests and regularly scheduled reports and files
  • Identify potential issues and process gaps
  • Work collaboratively with team members across departments and staff areas
  • Complete all documentation related to the development of requirements, test scripts, and implementation for all assigned projects
243

Business Process Analyst Resume Examples & Samples

  • Analyze and assess current processes and define / document improvements
  • Recommend method and procedural changes
  • Handle projects that encompass requirements gathering, system / screen design, user / functional requirements documentation, test plan / scenario creation and final defect tracking
  • Prepare and / or maintain functional and technical documentation pertaining to application programming
  • Manage time, set priorities and perform management escalations
  • 6 Years with Bachelors; 4 Years with Masters
  • Expertise in gathering business requirements using JAD sessions, process flows, use cases and other methods
  • Proficient in "as-is" and "to-be" modeling / mapping of business processes
  • Working knowledge of business processes, system development and process improvements
  • Experience with the full software development life cycle
  • Excellent verbal and written communication skills to communicate complex information clearly and concisely
  • 7+ years analyst experience preferred
  • Knowledge of Arkansas Department of Human Services adult protective services and funds management programs
244

Business Process Analyst Resume Examples & Samples

  • Product owner role – Design, develop, improve, and decision the future state processing
  • Issue management – include analyzing and prioritizing the issues for resolution
  • Readiness / Testing Management – Support testing, readiness, procedures, training, and implementation activities
  • Knowledge and experiences with Claims, Dispute, and Recovery operations and processing
  • Minimal 5 years of operation experiences
  • Excellent decision making skills and know when to escalate issues
  • Knowledge of Microsoft Office software (Word, Excel, Power Point, Outlook, SharePoint, etc)
  • BS/BA degree preferred
245

Business Process Analyst Resume Examples & Samples

  • Development and presentation of routine key performance indicators (point in time and trending)
  • Sizing and responding to unplanned interruptions in service caused by failures in process itself or issues with key inputs
  • Development of risk mitigation plans to improve process control
  • Development of process improvement plans to improve efficiency or customer experience
  • Analyze, synthesize, and present complex data to a variety of audiences in a manner that informs and influences
  • Lead and participate in cross-functional teams focused engaged in planning and executing process and experience changes
  • Develop and maintain strong relationships with stakeholders in a variety of functional areas
  • Serve as the primary point of contact for issues management relating to any production issues with owned processes
  • Define, build, and maintain operational controls to ensure accuracy and a positive customer experience through all owned payment channels
  • Proactively identify, recommend, and implement process improvement opportunities and customer experience enhancements
  • Fundamental understanding of Card Services
  • Demonstrated experience in managing processes including problem solving and root cause analysis
  • Well developed analytical skills
  • Proven ability to participate actively in multiple concurrent cross-functional initiatives
  • Strong focus on delivery of results
  • Strong business and technical acumen
  • Proven communication, presentation and writing skills
  • Influence and negotiations skills
  • Solid stakeholder engagement skills, including ability to interact with senior levels of management
  • Bachelor's Degree with 5 years of relevant experience
246

Business Process Analyst Resume Examples & Samples

  • Bachelors’ degree in Computer Science/Information Systems or related field of study with a minimum of 6 years of Business Analyst experience
  • Flexibility and problem-solving skills
  • Demonstrate strong oral and written communication skills
  • Must have experience/expertise in Microsoft Word and Excel
  • Prior experience with USPS
  • Active USPS Public Trust Clearance
  • Experience with VersionOne, ServiceNow, or HP ALM is a plus
247

Business Process Analyst Resume Examples & Samples

  • Coordinates with business and technology teams ascertaining system requirements, such as program functions, output requirements, input data acquisition, execution of users acceptance and may coordinate testing, and system techniques and controls
  • BA or equivalent + 15 yrs related experience, or MA + 13 yrs related experience
  • Software design and development experience with large scale enterprise applications in an Agile/Scrum environment - combination of custom and COTS software
  • Ability to work independently or with a team
248

Business Process Analyst Resume Examples & Samples

  • Statistical / Business requirement development
  • Business system design
  • Process analysis, design and documentation utilizing Lean methodologies and tools
  • User test case development and acceptance testing
  • Developing and analyzing operational and management reports
  • Issue resolution and root cause analysis
  • 5 or more years of business processing and operational experience
  • Bachelor’s Degree OR High School Diploma, or equivalent, with 7 or more years of business processing and operational experience
  • Business analysis experience in commercial insurance preferred
  • Experience in PC environments within insurance operations and regulatory environments
  • Excellent analytical and planning skills necessary with ability to effectively manage changing priorities
  • Microsoft Excel, Access, Project and Windows skills
  • Knowledge of Zurich processing systems
249

Business & Process Analyst Resume Examples & Samples

  • Describes as-is / to-be models as part of the requirements elicitation process i.e.; process, data, work flow, application etc
  • Able to adapt to and apply different delivery methodologies including SCRUM, Waterfall and/or Lean
  • Plans, conducts / facilitates elicitation sessions and ensures production of associated deliverable's
  • Understand customers´ objectives, processes and products in order to make recommendations
  • Supports project manager in building Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan
  • Produces requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation
  • Analyzes and manages requirement risk, trace ability matrix and prioritizes requirements
  • Performs quality review checks on project deliverable's
  • Supports development of test plan, testing, implementation and training activities
  • Supports post implementation activities including problem solving and measurement of benefits achieved. In case expected benefits not achieved supports the analysis to determine root cause
  • Communicates effectively through different mediums at all levels
250

Business Process Analyst Resume Examples & Samples

  • Key functions involve identifying business requirements, performing data analysis and delivering impact assessments
  • Test coordination for system enhancements, large project initiatives and Mergers and Acquisitions
  • Must have previous Salesforce.com and ERP system experience preferably knowledge with applications such as SAP, Netsuite
  • Preferably knowledge with experience in Product configuration, Pricing
  • Bachelors Degree in Finance, Accounting, Computer Science, Business, or equivalent professional experience in the field of business analysis
  • Minimum 2+ years analysis
  • Previous experience in large, global corporation desired
  • Demonstrable experience in Quote to Cash
  • High Level of technical aptitude to learn and apply new technologies
  • Demonstrated ability to work in a team environment with changing priorities and time pressures
  • Good analytical, communication, organizational and interpersonal skills
  • Highly motivated with ability to drive results and work independently
  • Excellent organization, collaboration and planning skills
  • Excellent communication, presentation and customer engagement skills, including the ability to communicate with all levels of the organization
  • Demonstrated experience in business analysis techniques such as gathering requirements, conducting interview, modeling use cases, and creating use cases
  • Project management skills and an understanding of workflow management, a plus
  • Proven ability to analyze and understand complex business processes and data architectures, a plus
  • Ability to set priorities yet remain flexible in a changing environment
  • Personable and energetic with a proactive approach
  • Strong commitment to quality and accuracy
  • Strong commitment to client satisfaction
  • Travel when required, up to 25%