Process Improvement Analyst Resume Samples

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WB
W Bayer
Wava
Bayer
4397 Erica View
San Francisco
CA
4397 Erica View
San Francisco
CA
Experience Experience
11/2014 – present
Detroit, MI
Senior Process Improvement Analyst
Senior Process Improvement Analyst
11/2014 – present
Detroit, MI
Senior Process Improvement Analyst
11/2014 – present
  • Support change management activities related to process improvements including training, communication, and obtaining buy in from stakeholders
  • Collaborate with Global Councils to drive and improve value improvement culture and toolkits
  • Collaborate with leaders and their organization to inspire a continuous improvement culture by deploying process improvement/operational excellence toolkits and methods across the enterprise. Build a strong pipeline of value improvement projects to achieve a 5% productivity rate of improvement annually
  • Lead efforts to proactively improve/streamline project portfolio management & business analytics processes by developing business process models (e.g., current state vs. future state) and performing business process analysis and reengineering using Microsoft Visio
  • Develop metrics to establish process improvement success
  • Facilitate kaizen events to target key enterprise improvements and provide instant offense when necessary to drive strategic business priorities
  • Partner with leaders to develop Value Improvement strategy, goals and plans in order to achieve operating income targets
05/2012 – 08/2014
San Francisco, CA
Business Process Improvement Analyst
Business Process Improvement Analyst
05/2012 – 08/2014
San Francisco, CA
Business Process Improvement Analyst
05/2012 – 08/2014
  • Conducts lean management/process improvement studies. This includes analyzing existing business processes and providing recommendations for improvement
  • Participates in process improvement studies. This includes analyzing existing business processes and providing recommendations for improvement
  • Impact analysis: Assess the of impact of change on current process; Develop and execute the training and documentation of process improvement initiatives
  • Assist in the management of issues effectively and efficiently, provide pragmatic solutions
  • Stay current with changes and improvements in the process improvement industry and participate in industry forums and events
  • Partners with BPI Manager to instill a Continuous Improvement culture across the organization
  • Works with a wide range of stakeholders to understand, clarify, create, and update document contents
02/2006 – 03/2012
Detroit, MI
Process Improvement Analyst
Process Improvement Analyst
02/2006 – 03/2012
Detroit, MI
Process Improvement Analyst
02/2006 – 03/2012
  • Assist in generating process improvement ideas; develop, maintain and prioritize continuous improvement projects
  • Assist in the development of performance metrics to establish process success
  • Assists with analyzing and monitoring established process performance data at the project and organizational level
  • Creates process documentation, writes reports, develops charts/graphs/diagrams, and assists with gap analysis
  • Support the development of a comprehensive change management strategy relative to process improvement projects
  • Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
  • Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute
Education Education
Bachelor’s Degree in Business
California State University, Fullerton
Bachelor’s Degree in Business
Skills Skills
  • Excellent communication and facilitation skills. Strong leadership capability. Demonstrated ability to manage and lead teams on LSS engagements
  • Strong data gathering skills and ability transfer knowledge to process artifacts
  • Knowledge of Visio highly desirable
  • Strong computer proficiency in Microsoft Office applications
  • Six Sigma White Belt training/certification highly desirable
  • Strong proficiency in Microsoft Office products
  • Strong analytical & problem solving skills – Should be good
  • Proficiency with data analysis, demonstrating an ability to manipulate and transform raw data into information useful for process improvement efforts
  • Strong teamwork skills and the ability to build and work collaboratively within and across work teams
  • Ability to manage time and projects effectively by adjusting quickly to new and different priorities
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1

Process Improvement Analyst Resume Examples & Samples

  • Assist in analyzing and optimizing current processes
  • Participate in identifying flexibility levers for a process as a means to provide continual process improvements
  • Participate in projects and assist in facilitating process improvement initiatives
  • Assist in communicating and collaborating effectively with multiple functional areas to define software delivery process protocols and best practices; including collaboration with PDMO to implement new tools and processes
  • Assist in preparing readiness documentation for new initiatives
  • Assist in maintaining and developing training documentation and curriculum
  • Assist in developing project management principles to document, maintain and monitor project processes
  • Participate in task force meetings, to identify operational impacts and performs project analysis
  • Partner with Subject Matter Experts on all work requiring education, change readiness and communication
  • Act as a champion and as a voice of improvement
  • Exposure to and knowledge of the standard software delivery/work methodologies – agile (scrum & flow), waterfall, kan ban, etc
  • Proven ability to evaluate, communicate and document current and future business processes
  • Experience in analyzing and troubleshooting process defects
  • Familiarity with processes, tools and documentation of standard SDLC methodologies
  • Exposure to and familiarity with basic process improvement and standardization techniques and methodologies such as/but not limited to, Six Sigma, Lean, ISO, ITIL
  • Experience utilizing and identifying metrics
  • Strong interpersonal skills, with the ability to work well on cross-functional project teams
  • Experience with educational techniques learned in the CIS, MIS, Business or equivalent education areas
  • Experience with multiple applications (i.e.: MS Project, Planviuew, Word, Excel, PowerPoint, Visio, Adobe, Captivate, Confluence, Jira etc)
  • Strong adherence to deadlines and seeing tasks through to completion
  • Experience working in/with IT organizations and system delivery teams a plus
2

Lean Process Improvement Analyst Resume Examples & Samples

  • Bachelor degree or equivalent experience in Engineering, Business Administration, Accounting or Finance required, MBA preferred
  • Highly proficient in the use of desktop tools and software for presentations, consolidation of data and process mapping, i.e. MS PowerPoint, Word, Excel, Visio and BlueWorks. MS Access and SharePoint is a plus
  • Experience with workflow solutions a plus
  • Ability to promote new ideas and influence culture shift
  • Strong ability to influence people without direct authority
  • Ability and flexibility to adapt to dynamic environment
  • Experience in Financial Services and/or Shared Services organization is a plus
3

Metrics & Process Improvement Analyst Resume Examples & Samples

  • Identify, recommend, and implement improvements to metrics and performance standards within CBS. Identify, recommend, and implement any needed operational and financial process improvements resulting from metrics analysis to ensure business objectives are met
  • Through effective management routines, synthesize operational and financial data (Actuals). Consistently track and monitor the effectiveness of routines, and implement changes as needed
  • Provide written, graphical, or verbal communication of business performance against metrics in order to drive continuous improvement and meet business commitments across the CBS Lines of Business
  • Serve as the liaison to the GBS Controls and Compliance organization to ensure that reporting and variance analyses are submitted timely and are fully supported with appropriate narratives and explanations
  • Assist the Performance Management & Creative Operations (PM&CO) Manager with driving Operational Excellence routines, projects, and improvements against the OE Maturity Continuum
4

Process Improvement Analyst Resume Examples & Samples

  • Identify, design, implement, and/or monitor Lean (process improvement) activities to achieve break-through goals, with focus on
  • Minimum 5 years of experience in Quality System Planning and Quality Improvement methods
  • Minimum 5 years process improvement experience (Banking experience preferred)
  • Six Sigma Green Belt or demonstrated strong process improvement Skills
  • Leadership experience in areas of Operations, Manufacturing or Quality
  • Demonstrated ability to excel in all customer service areas
  • Strong Oral and written communication skills
5

Metrics & Process Improvement Analyst Resume Examples & Samples

  • Identify, recommend, and implement improvements to metrics and performance standards within BIG. Identify, recommend, and implement any needed operational and financial process improvements resulting from metrics analysis to ensure business objectives are met
  • Through effective management routines, synthesize operational and financial data. Consistently track and monitor the effectiveness of routines, and implement changes as needed. Provide robust reporting at a detailed and executive level
  • Provide written, graphical, or verbal communication of business performance against metrics in order to drive continuous improvement and meet business commitments across the BIG
  • Assist the BIG leadership with driving data driven decision making, Six Sigma/Operational Excellence routines, projects, and improvements
6

Six Sigma Black Belt-process Improvement Analyst Resume Examples & Samples

  • Execute Lean Six Sigma projects which deliver process improvements for the Consumer Bank, with measureable impact that is either financial (hard or soft savings, revenue) or strategic
  • Develop comprehensive project plans for assigned projects, including: deliverables, milestones, target dates, owners, dependencies, and other relevant information
  • Collaborate with line of business and functional business partners effectively to perform process analysis and to drive change toward the strategic focus areas
  • Support business case development for process optimization focused initiatives within the Consumer Bank
  • Working knowledge of basic Lean Six Sigma tools and methods required. Yellow or Green Belt certification, or equivalent process improvement certification, preferred
  • Banking knowledge preferred
  • Ability to facilitate large groups toward the development of common solutions
  • Proficient with MS-Windows and other related PC applications
7

Senior Process Improvement Analyst Resume Examples & Samples

  • Lead efforts to proactively improve/streamline project portfolio management & business analytics processes by developing business process models (e.g., current state vs. future state) and performing business process analysis and reengineering using Microsoft Visio
  • Lead cross-functional teams to recommend and implement process improvements that meet stakeholder's needs
  • Communicate business implications and solutions to issues/challenges from implementing process changes
  • Develop metrics to establish process improvement success
  • Support change management activities related to process improvements including training, communication, and obtaining buy in from stakeholders
  • Assess current portfolio funding & planning process to simplify & streamline and look for was to simplify and streamline
  • Understand the performance measures and metrics across Technology to help facilitate change both tactically and globally
  • Proven expertise in process modeling techniques and knowledge of process improvement methodologies
  • Advanced to expert skills in Microsoft Visio, Excel, and PowerPoint
  • Ability to work effectively with a diverse team and produce time sensitive concurrent deliverables
  • Strong verbal and written communication, analytical, process and interpersonal skills
  • Strong presentational skills, capable of summarizing and communicating complex processes
  • Bachelor's degree in business, economics, engineering or related field
  • At least 4 to 7 years of business experience with a management consulting focus
  • Masters or MBA a plus, but not required
  • Experience working in complex initiatives/projects through the full lifecycle
  • Experience in the Payments and/or Technology industry preferred
  • Lean/Six Sigma experience preferred
8

Project / Process Improvement Analyst Resume Examples & Samples

  • Assist the Wealth Division Strategy & Execution Manager in working directly with the Wealth Division Manager and Senior Leaders to increase productivity and profitability. Assist in identifying areas of opportunity for improvement and leveraging areas of excellence
  • Responsible for the development, analysis and maintenance of the sales behavior and results of the Wealth Division. Develop audit practices to ensure usage and integrity of the CRM system as the sales reporting and coaching tool for leadership. Processes and systems should be effective in helping leadership identify performance trends in a timely and transparent manner
  • Work with various marketing-focused-resources in developing and implementing Wealth Division segmentation strategies that focus on client retention, client development and client acquisition
  • Research, recommend, develop and implement strategies and initiatives to continually improve the client service model and profitability of all business lines within the Wealth Division. Work with third-party vendors and internal departments to introduce new client focused products and initiatives that add shareholder value and meet the ever changing needs of our clients
  • Serve as the project analyst to support project managers on all relevant initiatives within the Wealth Division
  • Ensure that all systems and processes owned by the Wealth Division are designed to establish compliance within their processes to address concerns of all federal and state regulations
  • Directly administer the daily processes of the Wealth Division incentive programs, for all lines of business to include: Wealth Advisor LOB, Private Advisor LOB, Preferred Advisor LOB, Portfolio Management, Wealth Fiduciary Administration, Wealth Execution and Innovation, Sterling Private Client LOB, and the Wealth Lending LOB
  • Establish, implement and follow all audit processes necessary to administer all Wealth Division Incentive Programs. As the Wealth Division is a highly regulated and scrutinized line of business, this role is responsible for the administration of several items that have substantial regulatory risk implications. These items include, but are not limited to, maintaining all securities and insurance licensing information for all Wealth Division officers and staying abreast on all regulatory changes being made, so that all Wealth Division Incentive Programs remain in regulatory compliance
  • Keep abreast of current banking and financial services industry issues, both regulatory and non-regulatory, and their impact on incentive strategies. Maintain a thorough knowledge of BB&T internal sales strategies, structures and initiatives
  • Communicate with the various lines of business to ensure that the Wealth Division incentive programs support the Integrated Relationship Manager (IRM) process, as well as other current strategies being utilized by Executive Management for sales growth, client retention, shareholder value enhancement and client services quality
  • Bachelor’s degree in a business related field or equivalent education and related training
  • Three to five years of experience in the financial services industry
  • Extremely analytical with an acute attention to detail
  • Ability to lead departmental meetings and meetings with various lines of business
  • Conceptual ability to analyze problems and devise solutions
  • Exceptional quantitative skills, to build and interpret complex models, formulas and equations
  • Ability and willingness to learn and adapt as the needs of the job change
  • Demonstrated proficiency in basic computer applications such as Microsoft Office software products
  • Graduate degree in a business related field
  • Graduate of BB&T’s Leadership Development Program
  • Project Management Professional (PMP) Certification and/or Six-Sigma Certification
  • Working knowledge of incentive programs, specifically within BB&T
  • Sound working knowledge of holistic banking products and services
9

Process Improvement Analyst Resume Examples & Samples

  • Drives results and delivers growth by creating value and opportunity to achieve strategic goals through operational excellence
  • Bachelor's degree with 3-5 years related experience
  • Strong communication, interpersonal and leadership skills
10

Junior Quality & Process Improvement Analyst Resume Examples & Samples

  • Collaborate with Quality and Process Improvement Team members
  • Audit project implementation of standard processes for compliance
  • Participate in formal CMMI Development and/or Services Models-based appraisals
  • Interview project teams, as needed, to collect more information on audit-related fact finding activities
  • Write Reports of Audit and communicate with project teams, their leadership, and the QPI Manager and Coach on project process adoption
  • Validate audit corrective actions have been taken by project teams per PPQA Reports of Audit
  • Collect audit metrics per audit performed for both product and process audits conducted
  • Analyze metrics monthly and write findings and provide meaningful insights into process implementation effectiveness based on data
  • Maintain ROA list entries via SharePoint 2013 site collection
  • Maintain project compliance report evidence links, compliance status/appraisal readiness ratings and findings
  • Maintain process assets to include process descriptions, templates, and training
  • 2+ years of overall relevant experience
  • 2+ years experience maintaining in MS Project, MS Visio, MS Excel and MS Word
  • Experience with Software Development Life Cycles (SDLCs)
  • Experience performing work product and process compliance audits
  • Experience analyzing metrics
  • Experience serving on SCAMPI appraisal teams
  • Training and mentoring in process improvement
  • Familiarity of additional models and standards, such as ISO
  • Knowledge of SharePoint platforms
  • Able to be flexible to handle multiple priorities
  • Sound business ethics, including the protection of proprietary and confidential information
  • Highly collaborative and collegial while able to operate with full autonomy
  • Able to work with all levels of internal staff, up to and including executive management
11

Process Improvement Analyst Resume Examples & Samples

  • Drive focus and accountability in alignment with the Consumer Bank strategic focus areas, working seamlessly across the lines of business and functions to maximize the return for the organization
  • Develop comprehensive project plans for assigned projects, including: deliverables, milestones,
  • Undergraduate degree in Business related field. MBA or equivalent experience preferred
  • Minimum 5 years of experience in delivering business results through process improvement projects
  • Lean Six Sigma Black Belt certification required
  • Proven experience in change management and team building
  • Business analysis experience preferred
  • Ability to present to senior management on sensitive subject matters
  • Ability to lead and facilitate large groups toward the development of common solutions
  • Knowledge of data analysis applications
  • Working knowledge of process improvement tools
12

Process Improvement Analyst Resume Examples & Samples

  • Develop comprehensive project plans for assigned projects
  • Work with the LOB and Finance to track the impact of projects; Record project activity for progress reporting; Develop and maintain project charters which indicate a primary measure of success with a baseline and target value, and a secondaryconstraintmeasure where applicable
  • Serve as a process optimization consultative advisor to key business leaders; Analyze complex business problems and make recommendations; Provide insight and foresight which may lead to optimization project recommendations
  • Leverage objective, data-driven Lean Six Sigma tools and methods in all process improvement work
  • Develop and deploy control plans and monitoring reports which help the business sustain the gains from process improvements
  • Execute all tasks with high-quality, timely delivery. Manage multiple priorities effectively
  • Undergraduate degree or equivalent work experience required
  • Minimum 5 years of experience in project management. (project management certification preferred)
13

Project / Process Improvement Analyst Resume Examples & Samples

  • Evaluate, coordinate, and implement multiple approved complex process improvements and special projects defined on the Enterprise Spend Management Operations Manager and other Financial Management areas' Process Improvements and Special Projects Lists
  • Analyze, develop, test, and support technical and operational personal computer hardware and software (includes Microsoft Word, Excel, Access, PowerPoint, Outlook, etc.) needs, BB&T template designs, BB&T Intranet Website (utilizing the Teamsite software), Enterprise Imaging Solutions, Automated Employee Expense Reporting System Solutions, system functionalities, etc
  • Support the coordination and decision-making process of complex issues that relate to conversions, divestitures, and reorganizations within Enterprise Spend Management to include the coordination and development of the Financial Management training handbook
  • Coordinate the maintenance and testing of the Business Recovery Plan for Enterprise Spend Management and other Financial Management areas to include the role of the Information Security Compliance Manager. Ensure issues pertaining to bank related security and risk assessment needs are completed and implemented. Provide departmental communications as needed
  • Perform internal control reviews within each functional area to ensure controls are completed timely and accurately with heavy emphasis on meeting Sarbanes-Oxley requirements as interpreted by internal and external auditors
  • Investigate and provide sound solutions to operational problems as they relate to Financial Management
  • Bachelor's business related degree, or equivalent education and related training
  • Five years of banking or financial institution operational and/or technical experience, such as Accounts Payable, Fixed Assets or General Ledger
  • Three years of process/quality improvement experience
  • Excellent leadership skills to provide direction to all levels of management on process improvement and special projects
  • Professional attitude
  • Demonstrated proficiency in basic computer applications such as MS Office with an emphasis on LAN Utilization
  • Demonstrated excellent project management skills
  • Demonstrated ability to learn and understand the technical side of information systems and apply to meeting end-user and business operations needs
  • PC report writing skills
  • Operational and technical experience in a banking environment
  • Prior experience with Software Systems Applications, such as Accounts Payable, Fixed Assets, General Ledger, Employee Expense Reports
  • Adaptable to constant change and pressures of deadlines
  • BB&T Process Master Designation
  • Six Sigma Green Belt
14

Project / Process Improvement Analyst Resume Examples & Samples

  • Coordinate conversions, divestitures, and reorganizations for Enterprise Spend Management. This includes: conversion contacts, training, communication meetings attendee, checklist assignments, reconciling of conversion data, and the updating and maintaining of materials
  • Bachelor's degree in business related field, or equivalent education and related training
  • Three years banking or financial institution operational and/or technical experience, such as Accounts Payable, General Ledger, Fixed Assets or financial systems
  • One year process/quality improvement experience
  • Ability to learn the technical side of information systems and apply to meeting end-user and business operations needs
  • Demonstrated proficiency in basic computer applications such as MS Office products
  • Demonstrated initiative
  • Report writing skills
  • Prior experience with Software Systems Applications (Accounts Payable, Fixed Assets, General Ledger, Employee Expense Reports, and various other systems)
  • Six Sigma Greenbelt Designation
15

Business Process Improvement Analyst Resume Examples & Samples

  • Working closely with technology teams to communicate and clarify requirements; ensure solutions meet the business objectives
  • Working with teams in SSC&O on process improvement initiatives – to identify, analyse, prioritise and implement business process improvements; track benefits realised
  • Contribute to and where required drive the user acceptance testing phases of projects
  • Support teams in SSC&O and ensure adherence to the Project governance framework
  • Assist in the management of issues effectively and efficiently, provide pragmatic solutions
  • Act as a conduit for managing the expectations of stakeholders on a regular basis
  • Support teams to adapt to business process or technology change
  • Ensure adherence to standards and policies used by SSC&O during periods of change
  • Experience of working on projects in banking and financial services operations / back-office required; with any of the following being useful experience / background
16

Process Improvement Analyst Resume Examples & Samples

  • Strong analytical mindset
  • A positive "can do" attitude
  • Creativity and problem solving mind
17

Process Improvement Analyst Resume Examples & Samples

  • Process improvement experience and familiarity with Lean concepts and tools
  • Experience coordinating events
  • Communication presentation and meeting facilitation skills, as well ability to speak in public
  • Proficiency in the use of desktop tools and software for presentations, i.e. MS PowerPoint, Word, Excel, Publisher
  • Ability to develop constructive and cooperative working relationships with cross functional team members Ability to work as team player, supporting other members of the team
18

Lead Business Process Improvement Analyst Resume Examples & Samples

  • Collaborate with managers and decision makers to develop and prioritize a project portfolio to improve key performance indicators as identified by the business
  • Compose and maintain compelling business cases and project charters for business stakeholders that identify all the major components of the BPM program that include the vision roadmap, financial economics, and related benefits
  • Perform process discovery for sufficient understanding of the current state baseline. This may involve: process flows and narratives, interviews and facilitation, common process structures, roles and responsibilities, policies and procedures, key performance indicators, baseline walkthrough, as well as applications and integrations
  • Extends the baseline discovery and incorporates the appropriate perspective for business analysis, which may involve: comparable benchmarking, baseline measurements, gap analysis, qualitative and quantitative metrics, costing model, business requirements, conclusion and/or recommendation, possible solutions, and future state design
  • Certifications: Relevant Professional certifications from recognized business associations (Lean Six Sigma Green Belt, PMP, etc.) are preferred
  • 5+ years of experience with process improvement disciplines including BPM, Knowledge Management or Business Intelligence, and Project Management
  • 5+ years of experience in organization change and process management methods
  • Familiar with BPMN, use cases, UML and other methods to document business processes
  • Bachelors (or Advanced) degree/equivalent in Business or Information Systems, or quantitative discipline
  • Ideal candidate possesses 3+ years of experience working with Information Technology, has a broad understanding of Application Integration and Software Development and Databases and has direct experience w/ the delivery of projects that will be automated through a BPM Suite (Appian, Pega, etc)
19

Process Improvement Analyst Resume Examples & Samples

  • At least two years of advanced data analysis experience; using Microsoft Excel
  • Strong background utilizing project methodology to show a logical progression of processes and practices
  • Intermediate level in Microsoft Office: Word, PowerPoint, and Visio
  • Self-motivated
  • Ability to manage multiple tasks and assignments
  • Experience in building reports and analyzing data
  • Previous experience in system analytics and or data warehousing environment
  • Strong and effective presentations skills
  • Ability to travel up to 20% travel
  • Excellent knowledge of operation processes
  • Previous experience working in Verint or other Call Monitoring system
  • Bachelor’s degree in Business, Finance, Health Administration or related field is preferred
  • Knowledge of Business statistics and value stream mapping (VSM)
  • Understanding of Minitab and SQL
  • Preferred Six Sigma green belt ; if not, must complete certification within first year of employment
  • Prior experience in mail-order pharmacy operations
20

Quality / Process Improvement Analyst Resume Examples & Samples

  • At least 3 years related experience in quality management (i.e. KPI measurement, results analysis, improvement strategy, etc.), business process improvement or program evaluation
  • PMP, Six Sigma, Lean or other business process or quality certification a plus
  • Demonstrated ability to effectively develop and implement successful quality improvement strategies in a dynamic, fast-paced environment
  • Excellent written, verbal and interpersonal communication skills and ability to work collaboratively with cross-functional groups to achieve business goals
  • Analytical skill and detail orientation, with the ability to manage multiple, simultaneous projects/activities from inception through completion
  • Ability to work both independently and as part of a team with initiative, enthusiasm and creativity
  • Excellent technical competency, including at minimum Microsoft software (Access, Excel, PowerPoint, SharePoint) and proven ability to quickly learn new end-user technologies
  • Experience developing and facilitating training for diverse audiences through multiple mediums (face to face, web, telephonic) a plus
  • Willingness to travel as required up to 25%
21

Lean Process Improvement Analyst Resume Examples & Samples

  • Help the team resolve daily L2 related issues and ensure they have the needed guidance, support and knowledge of the processes
  • Coordinating system enhancements and changes with different stakeholders
  • Ensure all pending issues are tracked, monitored and escalated on a timely basis
  • Coordinate with technology to prioritize tasks as ensure all issues are acted upon as per the impact to respective stakeholders
  • Required - 7 to 9 years
  • Preferred - 2+ years in similar role or 2+ in a role managing people
  • Worked in financial service preferably finance functions
22

Process Improvement Analyst Resume Examples & Samples

  • Strengthen SAP Business Process as identified in SAP Post Go-Live Meetings
  • Continue to train and develop SAP skills within Aftermarket Planning Department
  • Develop written Standard Work for Key Process within Aftermarket Planning
  • Strengthen SAP Business Process through Project Management to engage all cross functional areas and assess responsible departments through value stream mapping
  • Assist, troubleshoot, and refine process for Aftermarket Planning group to gain efficiency in daily tasks
  • Achieve a timely transition from SAP activation to SAP stabilization, where transactional speed and accuracy in SAP reaches efficiency levels for the group
  • Access change requests and report progress to management
  • Work with peers to increase overall knowledge of your team
  • Facilitates standard review cycles, highlights critical issues/risks, recommends corrective actions, provides feedback, and communicates decisions
23

Process Improvement Analyst Resume Examples & Samples

  • Development and detailed documentation of key business processes (to Operating Procedure level)
  • Support for process improvement / process analysis workshops and key meetings
  • Highlight the impact of inefficiencies across complex business processes
  • Working with senior stakeholders to support implementation of improved business processes
  • Applying Lean / Six Sigma tools to business issues – with support from line manager
  • Bachelor’s degree or similar combination of education and experience required
  • Lean / Six Sigma (or similar) practitioner qualifications an advantage but not a pre-requisite
  • Strong hands-on user experience of process mapping software (MS Visio or similar)
  • Proven ability to document and present business processes clearly and concisely
  • Lean / Six Sigma / process excellence knowledge preferable
  • Ability to highlight inconsistencies in data based on business understanding
  • Ability to produce clear and concise documents, emails and presentations
  • Excellent organisational skills and the ability to prioritise tasks and manage expectations
  • Fluent English (essential), Spanish language skills would be an advantage
  • Essential to have previous involvement in process improvement programmes within a corporate environment
  • Proven experience in a Process Analyst (or similar) role
  • Experience of publishing processes an advantage but not a pre-requisite
24

Principal Process Improvement Analyst Resume Examples & Samples

  • Delivering on process improvement projects across all Frankfurt legal entities, particularly projects that impact one or more business lines
  • Leading process re-engineering initiatives and teams in Frankfurt focused on reducing costs, cycle time, errors and risk
  • Identifying opportunities, scope projects, track benefits, and forecasting resources to achieve productivity, aligned with business priorities, financial improvements, and customer issues
  • Ensuring appropriate objective metrics are in place and being utilized
  • Identifying ideas with business and operations leaders to create opportunities for productivity improvements throughout the Frankfurt organization
  • Influencing managers to embrace and implement changes
  • Communicating and listening to key stakeholders and leaders to establish an understanding of their business priorities and of the challenges they face in optimizing processes
  • Providing project/process management consulting, coaching, and training
  • Self-driven and responsible person to fully complete assigned tasks
  • Strong personality who is able to manage across lines of business and obtain their buy in
  • Frame of mind focused on productivity; willingness to take more duties, able to multitask
  • Eager to analyze and understand complex processes, products and business/ system setups
  • Good communicator and team playing spirit is a must
  • Act as role model for other team members and execute best practice
  • Open minded approach to understand different aspects and views of the involved stakeholders
  • Willingness to work in a globally acting company and able to cushion cultural differences
  • Eager to continuously attain knowledge of relevant products, business processes and environmental developments such as new regulations and system standards et cetera
  • Goal to bring the business forward by living a “Hands On Mentality”
  • Ability to clearly structure and communicate complex topics for customers, colleagues and management
  • Skilled to be able to mediate between business and IT by understanding both
  • Fluent German
  • Very good written and oral English
  • Experience in a Financial Services environment, preferably asset serving
  • Significant work experience (> 5 years), 2 or more years of experience in a similar role
  • Bank or business education with experience in fund accounting within Depotbank and / or KVG
  • Excellent knowledge Process Improvement experiences/ skills, e.g. to design/establish new detailed processes
  • Preferred to have knowledge of instrument characteristics and processes for traditional assets, currencies et cetera
  • Trained in writing documents such as Functional Requirements Specifications (in English)
  • Basic understanding of the regulatory environment to be able to consider this during specifications
25

Business Process Improvement Analyst Resume Examples & Samples

  • End to end Order to Cash process controls Quality complaints support from customers, business stakeholders and BPO
  • Driving operational excellence, standardisation, automation and continuous improvement for order to billing and cash collection
  • Ability to maintain relationships and take on management reporting/ information requests of multiple stakeholders
  • Take part in small to medium impact projects or lead projects for system implementations, business process transitions and process improvements
  • Be a Super user for various Ledger systems e.g. SAP, Medea, AS400
  • This role works closely with the other FinOps Department; act as a unified department to supporting each other’s goals and objectives
  • Provides reports to Directors of Financial Operations weekly on performance, projects, new initiatives and compliance
  • Manage internal & external audit requests for the department. Including contract set up validation reviews
26

Process Improvement Analyst Resume Examples & Samples

  • Develops and prepares the organization's financial plans and budgets, interprets financial reports and tax returns, and maintains good corporate relations
  • Performs treasury financial analysis involving cash funds, foreign exchange, debt and capital management
  • Provides analytical and technical support to treasury-related activities
27

Process Improvement Analyst Resume Examples & Samples

  • Diagnose process improvement opportunities and develop solutions using principles of process excellence
  • And related tools
  • Bachelors degree in Business, Finance, Health Administration, related field or equivalent work experience
  • 5 years of experience in writing business and / or system requirements and business / finance analysis
  • 3 years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • 4 years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
  • Previous experience with SQL
  • Previous Healthcare Industry experience
28

Process Improvement Analyst Resume Examples & Samples

  • Collaborating with all levels of leadership to define service optimization and improvement objectives aligned with business strategies
  • Leading functional and cross-functional teams to plan and coordinate improvement initiatives
  • Facilitating team discussions that analyze business processes and identify efficiencies, controls and integration points
  • Facilitating structured Root Cause Analyses, Requirements and Brainstorming sessions
  • Sharing knowledge of process improvement, data collection and analysis methodology
  • Leading teams through business process assessment, system workflows and data to identify improvements
  • Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints, etc.)
  • Monitoring, tracking and reporting status of initiatives; developing performance metrics and reporting for initiatives
  • Consulting with internal partners in information technology, business analytics, HR, Finance, etc. to build and support end-to-end process design, development and metrics
  • Evaluating different business process improvement methodologies, data analysis techniques and tools for usefulness and “usability”
  • Educating teams in Continuous Improvement
  • Bachelor’s Degree in Finance, Information Technology, Human Resources, Business, Statistics or a related discipline with 10 years' professional experience in Continuous Process Improvement
  • Certifications and / or demonstrated knowledge and experience with industry practices; e.g., LEAN, Six Sigma, Project Management
  • Demonstrated ability to assess data quality and impact of processes on data quality/governance
  • Demonstrated ability in data analyses: descriptive, predictive/prescriptive; analysis of variance, correlation, Design of Experiments (DOE); scenario modeling and visualization; web analytics
  • Must have solid PM knowledge and experience with projects
  • Must be a good oral and written communicator with all levels of management
  • Must show commitment to results, leadership, teamwork, process improvement and strong interpersonal skills
  • Proficiency with Microsoft Office suite (Word, PowerPoint, Visio, Excel)
  • Experience leading process improvement efforts within Shared Services organizations
  • Knowledge and experience with ERP (SAP, PeopleSoft, Oracle), Case Management (VSM, ITSM) and SharePoint / MS
  • Six Sigma Black Belt
  • Self-motivated, team player who works well with all people
29

Infosec Process Improvement Analyst Resume Examples & Samples

  • Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering or related field plus 10 years related experience; 8 years with Master's degree
  • Experience with industry standard quality and process frameworks and improvement methodologies such as Capability Maturity Model, Six Sigma, ISO 9001 / AS9100 or ITIL
  • Demonstrated ability to develop innovative process architecture responsive to business needs, in collaboration with organization leadership and Service Managers
  • Experience articulating process-related issues to all levels of professionals in an organization
  • Familiarity with tools commonly used to report process performance/status at service and service area and organization levels such as dashboards and balanced scorecards, and process flow/control
  • Experience in the application of quality/process improvement initiatives in the IT services domain
30

Process Improvement Analyst Resume Examples & Samples

  • Confer with business unit or production unit to assess (and document) current operating procedures in large or very complex operating environments. Review unit's operating procedures regarding assessment of the unit's productivity and relative efficiency
  • Leverage structured methodologies and statistics to perform end to end analysis of processes, develop and implement sustainable solutions, in line with the corporate goal of increased operational efficiency and achievement of key financial targets
  • Defines improvement projects aligned with business strategies. Analyzes improvement programs and potential results. Facilitates and coaches improvement teams. Establishes and maintains performance metrics to measure program success. Installs process excellence supports for program governance, project reviews, communications, training, certifications and rewards
  • Defines improvement projects aligned with business strategies to change business operations, processes and functions to maximize corporate efficiency
  • Facilitate development and implementation of sustainable process improvement solutions involving teams of functional experts reporting to project sponsors and supporting units
  • Work with partners, such as HR, Finance, and Communications, to ensure alignment of solutions and consistent message. Report project status to management, and alert the Integration team of functional dependencies as they relate to strategic initiatives
  • Lean Six Sigma Green Belt Certification from a recognized institution is required
  • Demonstrated implementation of process improvement methodologies
  • Excellent communication and facilitation skills
  • Experience identifying opportunities to improve efficiency and effectiveness of operations
  • Experience with process modeling / mapping and Business Process Modeling Notation (BPMN)
  • MEGA tool experience a plus
  • Ability to split your work time between your Washington, DC and Herndon, VA offices is required
31

Senior Process Improvement Analyst Resume Examples & Samples

  • Bachelor’s degree or equivalent and relevant formal academic / vocational qualification
  • Previous experience that provides the knowledge, skills and abilities to perform the job (comparable to 5+ years)
  • 3+ years experience leading projects/teams
  • Change management certification (preferred)
  • CRO/pharmaceutical experience (preferred)
  • Or equivalent combination of education, training and experience
  • Strong project management skills (e.g: planning, organization, prioritization, timely decision making, delegation, managing and measuring work, etc) needed to ensure that improvements are delivered on time and within budget
  • Working knowledge of process improvement tools and methodologies
  • Experience developing/implementing process improvements
  • Ability to effectively conceptualize and present ideas to a small or large audience in an in-person or virtual setting
  • Sound negotiation skills, able to foster a collaborative approach to manage conflict to achieve solutions
  • Is analytical, demonstrates reasoned logic to decision making and judgments, considers external/internal factors and is able to recommend solutions in complex situations
  • Effective communication skills (listening, oral, written) with the ability to produce clear, precise and concise written and presentation materials
  • Highly effective interpersonal skills, tailors approach and can influence behavior
  • Comfortable operating in a complex international matrix organization
  • Demonstrates effective leadership, influences and leads by example, clearly communicates plans & results, promotes ownership, and encourages a collaborative approach to achieve solutions
  • Able to persuade, influence and mobilize cross functional-teams
  • Delegates and prioritizes effectively, considers individual/team strengths and development areas
  • Proficient computer skills to include Word, Excel, Power Point
32

Principal Process Improvement Analyst Resume Examples & Samples

  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years’) or equivalent and relevant combination of education, training, & experience
  • 3+ years’ experience team leadership and experience leading cross-functional teams
  • Evidence of successfully applying quality improvement methodologies (ISO, TQM, Six Sigma, Lean etc.)
  • Displays an organized and methodical approach, able to handle multiple responsibilities, priorities and tasks with minimal supervision
  • Demonstrates analytical and reasoned logic to decision making and judgments, considers external/internal factors and is able to recommend solutions in complex situations
  • Demonstrates sound negotiation skills and is able to foster a collaborative approach to manage conflict to achieve solutions
  • Effective communication skills (listening, oral, written), including English language (oral, written). Ability to produce clear, precise and concise written materials
  • Adaptable to changing situations
  • Demonstrates effective leadership by influencing and leading by example. Clearly communicates plans & results, promotes ownership, and encourages a collaborative approach to achieve solutions
  • Demonstrated ability to function in a complex international matrix organization
  • Able to persuade, influence and mobilize cross functional-teams. Delegates and prioritizes effectively, considers individual/team strengths and development areas
  • Effectively utilizes a range of IT skills/applications
33

Process Improvement Analyst Resume Examples & Samples

  • Confer with business unit or production unit to assess (and document) current operating procedures in larger or more complex operating environments. May work with customers or supply chain whose processes interact with the organization's processes
  • Confer with business leaders or champions of changes in the unit's operating procedures regarding assessment of the unit's productivity and relative efficiency. May advise less experienced six sigma colleagues on steps in consultative process
  • Use six sigma methodology (Design, Measure, Analyze, Improve, Control) to assess current operating procedures and envision future state
  • Facilitate/lead group process among groups' members and leadership to surface issues and to gain insight into current operating procedures and buy in into changes in procedures
  • Confer with Lean Six Sigma colleagues to train in advanced concepts and methods, or to evaluate course of intervention they are engaged in
  • Develop training module and build infrastructure based on corporate standards
  • Share learnings with Lean Six Sigma staff and appropriate management
  • 6+ years of related experience
  • Agile experience is highly desirable
  • Demonstrated, successful experience in analyzing, designing and implementing Lean Six Sigma process improvement projects that delight customers
  • Experience collaborating with various business partners at all levels of the organization to identify opportunities for creating operating efficiencies and then successfully implementing changes
  • Strong ability and track record of managing a variety of projects and tasks with competing priorities
  • Demonstrated ability to move projects to completion without additional Lean Six Sigma professionals in direct support
  • Lean Six Sigma Black Belt certification from a recognized certifying body is required
  • Strong preference for candidates with Mortgage, Banking, Financial Services, or Healthcare industry experience
  • Proficiency in Minitab and Microsoft Office required
  • Design for Lean Six Sigma Certification and/or Design Thinking is a strong plus
34

Process Improvement Analyst Resume Examples & Samples

  • 4+ years of related experience
  • Lean Six Sigma (LSS) Black Belt Certification from a recognized certifying institution is required
  • Demonstrated experience in applying LSS tools and successful implementation of multiple LSS process improvement projects
  • Experience with process modeling required and knowledge of Business Process Modeling Notation (BPMN) preferred
  • Excellent communication and facilitation skills. Strong leadership capability. Demonstrated ability to manage and lead teams on LSS engagements
  • Experience mentoring/training individuals on the LSS method and tools
  • Project management experience required, with ability to manage multiple engagements and competing priorities
  • Proficiency with data analysis, demonstrating an ability to manipulate and transform raw data into information useful for process improvement efforts
  • Proficiency with MS Office and Minitab required
  • Lean Management experience a plus
35

Process Improvement Analyst Resume Examples & Samples

  • 3+ years of experience building out processes from scratch and maturing processes in place
  • Experience using Splunk is a big plus
  • Flow chart experience (Visio, Powerpoint, etc.)
  • CMMI certification is a plus
  • Understanding of ISO 9000
  • Enterprise financial industry experience
36

Process Improvement Analyst, AVP Resume Examples & Samples

  • The ideal candidate will have a BS or BA and 5+ years work experience in finance or a related control discipline (e.g. Engineering, Business Administration, or Accounting required)
  • MBA, and Treasury Reporting experience and previous consulting experience and/or project management experience is strongly preferred
  • Proven process improvement experience required, experience with Lean, Six Sigma and/or Project Management preferred
  • Proven track record in terms of evaluating current processes and envisioning ways to reengineer the process in order to create significant improvement and enhance controls
  • Ability to drive transformational projects required
  • Possess knowledge of UAT (User Acceptance Testing), system workflows, front-end and management reporting application systems, and knowledge in the utilization of database technology and system implementation
  • Strong communication, presentation and meeting facilitation skills
  • Ability to develop constructive and cooperative working relationships with cross functional team members. Ability to promote new ideas and influence culture shift
  • Strong ability to influence people without direct authority. Customer focus. Ability and flexibility to adapt to dynamic environment
37

Process Improvement Analyst Resume Examples & Samples

  • Works with stakeholders, main clients, project and business leaders to identify the gap between current-state and desired results
  • Analyzes current processes and designs improvements, determines process gaps, and recommends changes or technology enhancements
  • Leads cross-functional teams to project completion and project implementation
  • Employs Six Sigma or a related methodology and analytics into organizational operations in order to accomplish business objectives
  • Requires a bachelor's degree or an equivalent combination of education and experience
  • Requires at least 1 year of IT Project Management and/or Process Improvement experience
  • Six Sigma Green Belt or equivalent certification preferred
  • Must have knowledge of a toolbox of statistical skills for modeling and prediction
  • Demonstrates financial acumen
  • Requires strong data and business information skills including Excel, Access, SQL database and related skills. MS Project experience is a plus
  • Must have strong customer service and relational skills
  • Requires excellent verbal, written, and interpersonal communication skills
38

Business Process Improvement Analyst Resume Examples & Samples

  • D emonstrating the ability to work in a dynamic, fast-paced environment that requires the management of several tasks simultaneously, while developing quality controlled and assured materials for delivery to the client
  • A ssisting in the design, analysis and implementation of business process documentation and complex financial spreadsheets
  • I nterviewing Federal personnel from functional communities (budget, accounting, finance) and facilitating working groups to document current business practices
  • D eveloping strategies and applying industry best practices
  • Meet with subject matter experts (SME) within the RFM organization to gather business process information
  • Analyze and document RFM organizational processes
  • Collect and analyze qualitative and quantitative financial data and information
  • Document “Current State/As-Is” process flows for RFM using work sessions to obtain organizational input
  • Design VISIO Maps of the Current State
  • Recommend “Future State/To Be” processes to RFM
  • Document all RFM best practices
  • Development of and validation of complex spreadsheets, using macros, formulas, pivot tables and conditional formatting for Budget/Spend plans, Allotted Funds, and other accounting and budgetary tracking tools
  • Compile and input data in Excel spreadsheets for recurring financial analyses
  • Update financial databases through Microsoft Excel, Microsoft Access, and SharePoint to use as analytical tools for senior staff members
  • Document the current state of financial processes and map the processes using VISIO
  • Government reporting weekly and monthly
  • Bachelor's Degree in Business or Finance
  • Green or Black Belt Lean Six Sigma certification
  • 5-7 years of consulting or analytic experience with the Federal government
  • Strong business analytical skills
  • Advanced MS Project, Word, PowerPoint, Excel and Visio
  • Public Trust security clearance required (NAIC)
39

Process Improvement Analyst Resume Examples & Samples

  • Bachelor’s degree within a Science, Technology, Engineering, or Mathematics discipline and 15 years of related experience
  • Visio, MS Access and Project Planning experience
  • Extensive CMMI and process improvement background
  • Experience in BMDS and War gaming is beneficial
  • Demonstrated excellent writing skills, document design experience, document production experience
  • Above average communication and interpersonal skills
  • Ability to obtain and hold a DoD Secret Clearance
  • Experience with DoD contracts requiring process improvement
  • Solution oriented individual
40

Senior Process Improvement Analyst Resume Examples & Samples

  • History of driving process improvement, system automation and world class reporting
  • Database development and administration, scripting language (Python preferred) and data visualization experience using Tableau
  • Advanced Excel User: VBA experience required
  • Ability to juggle many key initiatives at the same time
  • Ability to deliver timely and accurate work product in a fast-paced and dynamic environment
41

Process Improvement Analyst Resume Examples & Samples

  • Requires an overall knowledge of all of Patient Access functions
  • Ability to work independently, strong problem solving and critical thinking skills and conflict resolution is required
  • Proficient in Microsoft Office products; with a preferred strong background in Excel and Power Point
  • Strong billing and coding background preferred
  • Above average proficiency in SMS, Scheduling.com, ConnectCare, and Xactimed preferred
  • Efficient typing skills of at least 45 wpm
  • Three years of Patient Access experience is required
  • Extensive knowledge of medical insurance
  • Must be able to work under considerable stress using tact and diplomacy
  • Knowledge of Medicare products, billing and coding guidelines is preferred
42

Continuous Process Improvement Analyst Resume Examples & Samples

  • Employ Lean Six Sigma methodologies and analytics into organizational operations to accomplish business objectives; Lean Six Sigma Black Belt preferred; Green Belt preferred
  • Proven experience effectively managing and influencing change within a large organization
  • Work well with teams while supporting multiple brands and processes
  • Lead cross-functional teams and gain support and approval process changes from key stakeholders to ensure timely and complete implementation
  • Develop process documentation to ensure successful process hand-off upon project completion
  • Ability to communicate complex ideas clearly and concisely and ability to facilitate cross-functional meetings
  • Develop and maintain close and ongoing relationships with key stakeholders
  • Prepare and deliver business cases based on solid analysis and business intuition
  • Ensures “solution architecture” quality – balance of pragmatic, effective, & robust solutions to business problems
  • Develop project plans and provide weekly updates to key stakeholders, as well as leadership
  • Able to think strategically while driving tactical action plans to reach the desired future state
  • Able to apply tools such as DMAIC, LEAN, Kaizen, DFSS to achieve process variability reduction, waste reduction and growth as well as utilize rapid improvement approaches to problem solving
  • Excellent personal computer skills, including all MS Office applications are required. Statistical Software experience required; Minitab experience preferred
  • Must be an effective team player
  • Able to handle multiple tasks simultaneously
  • Results oriented
  • Knowledge of project management lifecycle
43

Process Improvement Analyst Resume Examples & Samples

  • Actively seek gaps and identify trends in current systems, processes and transactions, recommend improvements to the CSOM Senior Leadership Team and coordinate implementation once approved
  • Analyze issues pertaining to project’s intent, deliverables, and leadership
  • Partner with project leads to support and facilitate upcoming system and process changes throughout CSOM
  • Provide Managers with sound advice and support in developing communication strategies
  • Coach/Develop the Knowledge Management /VOC team; overseeing that all data collected and processes created are accurate and sound
  • Models The McGraw-Hill Companies core competencies
  • Develops a strong knowledge of all the core processes and procedures within CSOM
  • Bachelor’s degree in business administration or equivalent work experience
  • One year handling process improvement projects or training through school/intern programs
  • Six Sigma certified (green or black belt) preferred
  • Ability to communicate with multiple levels of leadership
  • Ability to weigh and manage priorities
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Strong analytic, critical thinking and problem solving skills
  • Understanding the implications of new information for both current and future problem-solving and decision-making
  • Demonstrate good organizational skills and the ability to multi-task
  • Analyze issues pertaining to project intent, deliverables, and leadership
  • Provides managers with sound advice and support in developing communication strategies
  • Identifies issues and program obstacles
  • Analyze constraints and compromises
  • Develops action plans tailored to proposed project
  • Identifies potential training needs
  • Communicates relevant work methods and/or tools
  • Ensures business owners receive appropriate understanding the full scope of proposed changes/projects
  • Proficient at offering constructive feedback
44

Knowledge Management Process Improvement Analyst Resume Examples & Samples

  • Minimum five (5) years of experience as a Knowledge Manager and working with Knowledge Management Programs
  • Certified Knowledge Manager (Knowledge Management Institute)
  • Experience creating and maintaining SharePoint applications/pages
45

Process Improvement Analyst Resume Examples & Samples

  • Support ACO by participating in and leading key improvement initiatives and projects teams. In consultation with manager, prepare deliverables and communications within ACO including implementation, communication and launch plans for assigned projects
  • Support process related problems and redesign efforts, ensuring agents and customers receive consistent and quality service
  • Analyze business opportunities, recommend options and opportunities, considering benefits and internal and external data, and align processes to meet business objectives and key priorities
  • Program management of underwriting knowledge management including alignment and adapting to other sources and tools
  • Support LMS ongoing continuous improvement strategy and ensuring tools, processes and standard work evolve with ACO strategy
  • Work with team and project leaders to track progress on projects, initiatives, and process improvements including identification of impacts to budget, staffing, and key performance indicators when appropriate
  • Establish needs, roadmap and cross functional alignment of ACO needs working with Safeco Distribution training team and Agency Operations leaders
  • Communicate project needs to manager and work together to recommend and communicate solutions as needed across ACO functional teams
  • Assists in problem resolution to achieve objectives as needed
  • Continuous improvement mindset and approach; aptitude for innovation, implementing effective and efficient solutions, and fostering teamwork to achieve objectives
  • Bachelor’s degree or related experience
  • Lean training and experience with Lean concepts (VSM, Problem Solving, etc…) a plus
  • Knowledge of Safeco business practices, workflows and systems preferred
  • Demonstrated ability to analyze problems and trends to make recommendations while recognizing customer, agent, and organizational impacts
  • Demonstrated ability to effectively and clearly communicate, collaborate, and influence others and outcomes working across multiple levels
  • Demonstrated history of successfully meeting objectives and deliverables
  • Proficient with Microsoft Office applications including intermediate skills with Excel
  • Prior experience working with Agency and Customer Operations a plus
  • Professional designations preferred
  • Location: Seattle or Liberty Lake
46

Industrial Engineer Process Improvement Analyst Resume Examples & Samples

  • Conduct business process analysis & redesign including responsibilities for creating process mapping, pareto analysis, side-by-side observation, presentation building, and communication to leadership of identified problems and solutions
  • Communicate and coordinate with business stakeholders working cross departmentally to determine/document business and user requirements, process flow definitions, and functional specifications
  • Collaborate with IT and business subject matter experts to document and communicate requirements for small to medium IT projects & enhancements
  • Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership
  • Works with business stakeholders to ensure adoption of process/technical changes are effectively and efficiently rolled out
  • Review project progress and evaluate results for accuracy and efficiency
  • Drive business transformation – change the current state into a more effective and efficient future state aligned to goals and objectives
  • Leads and drives development and design of new training curricula as needed to enhance adoption of key IT programs using a train the trainer approach
  • Monitor work processes, procedures and expenses, and establish programs which drive team performance toward departmental and organizational goals
  • Oversee the efficient operation and cost-effectiveness of operating systems and programs
  • Make recommendations & help implement improvements to the current state processes to improve operational quality, speed, or customer experience
  • This job has no supervisory duties but may occasionally assign activities to other employees as individual projects demand
  • Education: Bachelor's Degree (accredited) in Science, Technology, Engineering, or Math, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • Experience: 2 years of relevant work experience (in addition to education requirement)
  • Ability to learn new concepts, apply analytical thinking, multitask and prioritize projects
  • Strong interpersonal, communication, and leadership skills
  • High level of internal drive
47

Business Process Improvement Analyst Resume Examples & Samples

  • Candidate must possess at least a Bachelor's Degree preferably in IT, Business or Engineering
  • At least 1 year(s) of working experience in direct data analysis
  • Expert in MS Excel and MS Powerpoint
  • Knowledge in MS Access and Visio highly preferred;x
  • Must be highly organized and able to work in a fast paced environment
  • Must be able to provide documentation and feedback on project request and communicate clearly any problems or obstacles
48

Process Improvement Analyst Resume Examples & Samples

  • Manages Lessons Learned and Process Improvement Request processes and tools
  • Plans and conducts Process Improvement activities (focus groups, workshops, kaizens, DMAIC projects) throughout the organization
  • Provides on-going facilitation and support to all process owners and departments with improvement activities
  • Collects information about current process performance and effectiveness
  • Assists with analyzing and monitoring established process performance data at the project and organizational level
  • Maps and updates processes by facilitating collection of SME knowledge and incorporating into process library
  • Leads meetings involving internal/external customers
  • Prepares oral and written presentations
  • Stays abreast of practices and processes to effectively manage improvements
  • Expected to mentor and provide guidance to others within the department
  • Bachelor’s degree in Business, Statistics, Industrial Engineering or a related field
  • Experience or knowledge in the use of accepted process improvement / lean methodologies
  • Strong understanding of general business processes
  • Strong Interpersonal Skills
  • Ability to communicate effectively to all levels of management
  • Ability to develop rapport/credibility with diverse groups
  • Ability to facilitate understanding, buy-in, and solution development
  • Ability to apply basic statistical concepts and calculations to interpret and analyze data
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
  • Ability to process vague, abstract verbal and written instructions to create and evaluate processes
  • Strong MS Office skills required including Office, Visio, Excel, Word, and Access
  • ·Experience in a DOD industry
  • ·Six Sigma Green Belt or certification in other accepted process improvement methodologies
  • CMMI v1.3 certification
  • Must have the ability to travel and work overtime as necessary
  • Must be able to sit and operate a personal computer for long periods of time
49

Senior Business Process Improvement Analyst Resume Examples & Samples

  • 5 years of relevant experience and a Bachelor’s degree {add Degree info here} or its equivalent or
  • 3 years of relevant experience and a Master’s degree {add Specific Degree here} or
  • Relevant experience and a PhD
  • 5 years of experience in an operations or business process improvement role with demonstrated results
  • Education: Bachelor's Degree. Concentration in Business Administration or related discipline preferred
  • 5+ years of experience in Sales Operations, Services Operations or Business Operations and Financial Analytics
  • Prior experience in leading Process Improvement projects in Services, Manufacturing or Quality environment
  • Strong Excel, MSFT Word and PowerPoint skills
  • Strong written and verbal communication
  • Military experience preferred
  • Experience and demonstrated results working in the high tech industry is preferred
  • Experience in a Customer Service environment
  • Ability to influence effectively at all levels of the organization
  • Proven success executing successful cross-functional projects
  • Strong analytical skills, ability to extract and analyze data, diagnose root causes and implement practical solutions
50

Business Process Improvement Analyst Resume Examples & Samples

  • Partner with internal departments to produce requirement specifications, project scope, resources, timelines for process improvement projects
  • Lead cross-departmental teams on process improvement projects
  • Drive Operational Excellence results
  • Partner with other experienced Process Improvement professionals on projects and/or mentor and assist Belt Candidates with their projects
  • Document and help define processes
  • Prepare and deliver process improvement training
  • Analyze data and make recommendations to Management
  • Perform Process and Product Quality Assurance activities (including audits, scheduling, reporting, etc.)
  • Work with internal and external consultants for process improvement projects
  • Maintain an expertise in Lean Six Sigma
  • Promote the key concepts of process improvement and its benefits to all internal departments and personnel
  • Communicate process improvement projects/gains to organization
  • Set positive example for process improvement
  • Participate in process improvement activities throughout Tax and Accounting North America based on need and availability
  • Stay current with changes and improvements in the process improvement industry and participate in industry forums and events
  • Strong analytical skills, sound judgment and thoroughness
  • Strong communication, written and verbal skills
  • Proven professional values and organizational skills
  • Self-directed and highly motivated
  • 2 or more years of experience in process improvement environment
  • Lean, Six Sigma, or Lean Six Sigma certification (i.e. Green Belt)
  • Experience leading Lean Six Sigma, Lean, or Six Sigma projects to successful outcomes
  • Experience in software development environment (preferably using Agile framework)
  • Ability to periodically travel for work on various projects
51

Process Improvement Analyst Resume Examples & Samples

  • 0 years with Bachelors. In lieu of formal education, High School Diploma or equivalent (GED) and 4 years of relevant experience
  • Able to collaborate in a team environment
  • Ability to negotiate and intergrate different viewpoints
  • Able to prioritize and adjust tasks to accomplish the project result
  • Able to provide direction to determine priorities to achieve goals
  • Able to prepare and analyze data and figures
  • Ability to compute, analyze, and interpret numerical data for reporting purposes
  • Able to perform work in an approved environment during specified work hours
  • Ability to change physical locations based upon need( including physical ability to travel)
  • 6 years of relevant experience
  • Familiar with lean processes in aviation
52

Process Improvement Analyst Resume Examples & Samples

  • Six Sigma White Belt training/certification highly desirable
  • Experience leading teams (Min. of 1 year)
  • Knowledge of Microsoft Windows applications (Word, Excel, Powerpoint, Outlook)
53

Process Improvement Analyst Resume Examples & Samples

  • Lean Six Sigma Certification from a noted certifying body required
  • Lean Six Sigma Black Belt is desired
  • Demonstrated experience working in a Process Improvement position is highly desired
  • Demonstrated ability to work with cross-functional teams to create and implement team-generated solutions
  • Agile training desired
54

Process Improvement Analyst Resume Examples & Samples

  • Bachelors degree and 15 years of experience OR Masters degree and 10 years of experience
  • MS Visio, Office and Project Planning Experience
  • Experience with CMMI and process improvement
  • Experience in a current quality system, i.e. ISO 9000, AS 9100
  • Experience with performance metrics to measure program success
  • US citizenship required, ability to obtain/maintain a Secret clearance
  • Extensive experience with CMMI and process improvement
  • Extensive experience in a current quality system, i.e. ISO 9000, AS 9100
  • Experience with the JRDC IT Services Technical Requirement Directive (TRD)
  • Ability to show leadership by leading a process improvement project team- Excellent presentation skills
55

Process Improvement Analyst Resume Examples & Samples

  • Defines improvement projects aligned with business strategies
  • Analyzes improvement programs and potential results
  • Facilitates and coaches improvement teams
  • Establishes and maintains performance metrics to measure program success
  • Installs process excellence supports for program governance, project reviews, communications, training, certifications and rewards
  • May have six-sigma certification
  • The candidate will need to successfully identify key areas that need process improvements, develop a process using a broad array of stakeholders inputs and gain consensus on the process from a corporate/directorate/organization perspective
  • Cross organizational integration and process/document redundancy elimination analysis will be critical
  • Must be able to solicit inputs from the stakeholders on possible improvement areas, perform analysis on the collected artifacts and deliver lightweight processes that reduce cost, improve schedule predictability and improve quality
  • Responsible for the development of life cycle and business processes that conform to the program’s governing process areas
  • Specific duties include assisting Senior Management and Functional Managers in understanding and conforming to the prime contractor’s defined process requirements, identifying process gaps to lead and implement the development of new processes and refinement of existing processes as required improving/optimizing process performance
  • The ideal candidate will have experience with Cybersecurity, Risk Management Framework and associated security control selection and application
  • Extensive experience in a current quality system, (i.e. ISO 9000, AS 9100)
  • Experience with Cybersecurity/RMF practices is a big plus
  • Experience with Host Based Security Systems (HBSS)
  • Experience with Host Intrusion Protection Systems (HIPS)
56

Operations Process Improvement Analyst Resume Examples & Samples

  • Collect reprints, returns and allowance (RRA) data daily
  • Research and analyze the RRA data to determine the root causes for reprints, returns and allowances
  • Collect outbound freight costs daily
  • Analyze and research outbound freight costs to determine root causes for additional expense
  • Provide solutions to the key stakeholders within the Operations departments
  • Create solutions, process improvements and assist key stakeholders with implementation of new processes
  • College degree or equivalent amount of experience preferred
  • 2 + years’ experience in a production/warehouse environment
  • Experience in data analytics
  • Proficiency with MS Office suite
  • High degree of proficiency in Microsoft Excel required
  • Detail oriented with strong quantitative skills
  • Ability to work in a fast-paced and changing environment, and manage several tasks/projects at one time
  • Strong analytical skills in order to evaluate opportunities as well as to evaluate effectiveness of programs and determine a go forward plan
57

Warranty Analytics & Process Improvement Analyst Resume Examples & Samples

  • Analyze warranty data and determine warranty costs and failure rates for reports to Field Service, Engineering and Management using Warranty Analysis Database, and other warranty related systems
  • Manipulate data into useable formats for analysis and reporting using Microsoft Access and Excel, and related business intelligence software tools
  • Create and present detailed reports to communicate results of warranty data analysis; identify warranty reduction project opportunities, and work with Engineering to monitor and track progress on projects to verify fix-effectiveness of implemented product changes
  • Assess extended warranty cost trends relative to pricing and develop suggested program changes
  • Experienced with Microsoft Office tools, specifically but not limited to Access, Excel, and PowerPoint and have good recall of detail
  • Skilled in building and maintaining queries within MS Access to manage large volumes of data
  • Excellent analytical skills, detail-oriented, capable of distilling complex claims data into easily understandable explanations
  • Truck, Engine, or Vehicle knowledge and a mechanical aptitude
  • Strong organizational, communication, presentation and leadership skills
  • Highly motivated, self-starting individual with a willingness to work in a dynamic environment with time constraints
  • Able to work effectively in a team environment with little or no supervision
58

Senior Process Improvement Analyst Resume Examples & Samples

  • Bachelor’s degree in areas of Finance, Business, Engineering or Science
  • 3 years of business analysis and/or project management experience to include
  • CPA, PMP, Lean certification or LSS Green/ Black Belt
  • 3 years of experience and/or participation in cross functional project teams
  • Knowledge of Project Management or Process Improvement techniques (Six Sigma, Lean, etc)
  • Understanding of or experience with centralized processes and organizations that support SAP functional areas (Shared Services/CoE)
59

Process Improvement Analyst Resume Examples & Samples

  • Defines, designs and implements continuous improvement programs to ensure programs are integrated vertically and horizontally across organization
  • Establishes and maintains performance metrics to measure program success. - Installs process excellence supports for program governance, project reviews, communications, training, certifications and rewards
  • Independently demonstrates the skill and ability to perform fairly complex professional tasks.-
60

Process Improvement Analyst, Senior Resume Examples & Samples

  • Must have knowledge of a broad toolbox of statistical skills for modeling and prediction
  • Demonstrates broad financial acumen
  • Requires very strong data and business information skills including Excel, Access, SQL database and related skills
  • Must be able to lead and motivate cross-functional project teams
61

Process Improvement Analyst Resume Examples & Samples

  • Partners with leadership in driving process change, implementing changes, and ensures impacts to business are understood and accepted
  • With support from Business Excellence, helps design, organize and facilitate workshops and trainings for business process improvement
  • Without Project Management support, plans, directs and coordinates Bank and/or Business project activities and resources to ensure project goals are completed on time and with optimum quality
  • Without Project Management support, provides direction, prioritization and conflict resolution in managing project teams to accomplish project objectives
  • Without Project Management support, prepares and implements detailed project plans including definition of scope, requirements, objectives, resource allocation and task schedules and milestones
  • Prepares and presents both orally and in written form, conclusions and recommendations concerning complex matters to internal and external stakeholders
  • Provides guidance, training and constructive feedback on process improvements to all levels of staff within the business unit
  • Advanced analytical and problem solving skills
  • Ability to effectively lead a business unit thru process improvement model without authority, provide guidance and constructive feedback, and to resolve moderately complex to complex issues
  • Ability to manage time and projects effectively by adjusting quickly to new and different priorities
  • Five plus years of bank related experience
  • Experience applying Lean / Six Sigma principals to service based projects
62

Process Improvement Analyst Resume Examples & Samples

  • Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations
  • Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieve expected benefits
  • Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
  • Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions
  • Research and evaluate opportunities related to process flow variance deficiencies
  • Develop and implement processes and procedures to ensure correct recording of actual labor
  • Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
  • Leverage best practices gained through process improvement activities to other activities which would benefit from implementation
  • Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
  • Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
  • Ensure the implementation of new and enhanced processes
  • Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures
  • Identify and assess business strategies and opportunities; develop appropriate analytical approaches
  • Full life-cycle project management
  • Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls
  • Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute
  • Bachelor’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
  • Lean Six Sigma certification (L-6S), or the equivalent combination of training, education, and experience
  • Certified Business Process Professional (CBPP), or the equivalent combination of training, education, and experience
  • Working knowledge of process mapping/modeling and business process reengineering
  • Experience in leading teams in business process improvement initiatives
  • Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
  • Effective skill communicating with all levels within an organization
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
  • Effective skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
  • Working knowledge of market trends, business strategies and technology and their interrelationships
  • Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
  • Experience in working effectively with diverse internal and external contacts
  • Effective analytical/quantitative, reconciliation and deductive reasoning skills
63

Process Improvement Analyst Resume Examples & Samples

  • 3 years of experience with Bachelors. In lieu of formal education, High School Diploma or equivalent (GED) and 7 years of relevant experience
  • Ability to negotiate and integrate different viewpoints
  • 9 years of relevant experience
64

Process Improvement Analyst Resume Examples & Samples

  • Background in accounting, finance, computer science or similar quantitative field with a minimum of 10 years professional experience
  • High level knowledge of GAAP, SOx, general ledger, finance and accounting processes
  • Understanding of statistics: distributions, testing and modeling
  • Database development and administration, scripting language and data visualization experience using Tableau
  • Advanced Excel User
  • Experience leading complex projects and developing business solutions from inception to deployment
  • Ability to lead and motivate other individuals in a matrix environment
  • Ability to deal with ambiguity, work independently, be a self-starter
  • Experience with SAP preferred
65

Process Improvement Analyst Resume Examples & Samples

  • Bachelors degree in relevant field. In lieu of formal education, High School Diploma or equivalent (GED) and 4 years of relevant experience
  • Strong knowledge of SQL, SharePoint
  • Knowledge of call center software such as Incontact, Verint and NICE
  • Ability to develop and maintain reports in Excel, Access and other reporting software such as Crystal Reports, and Microsoft reporting (SSRS, SSMS)
66

Process Improvement Analyst Resume Examples & Samples

  • Demonstrated proficiency with Microsoft Visio or other process mapping applications required
  • Minimum of three years of progressive experience in organization design, work flow analysis, and process mapping across a diverse organization
  • Minimum of two years in process mapping and business process reengineering
  • Strong business/client engagement
  • Demonstrated working knowledge of Microsoft Visio, Microsoft Excel, business process mapping and reengineering, and other process control mechanisms
  • Possess strong business acumen and analytic thinking skills
  • Demonstrated ability to review the business processes, operational goals and provide recommendations for improvement
  • Strong verbal and written communication skills in order to successfully communicate with stakeholders to facilitate
  • Demonstrated ability to facilitate teams, collaboratively build skills, and achieve the goal
  • Excellent planning, organizational, analytical and decision-making skills
  • Proficient using all Microsoft Office applications
67

Process Improvement Analyst Resume Examples & Samples

  • Develop process improvements to define future capabilities and alieve pain points
  • Create presentations to share strategy across multiple business functions
  • Create IT and non-IT business requirements to support process implementation
  • Execute projects and programs to drive improvements in scheduling process and tools
  • Strategic Agility: Identify strategic challenges and opportunities to drive larger scale improvements. Must have strong bias for day to day execution while maintaining strategic focus
  • Process Improvement: Ability to manage, understand, and create business processes and tool design to support objective (i.e. user story mapping, process maps, rules matrices, mockups etc.). Ability to quickly understand, create and document multiple inter-related business processes of varying complexity
  • Project Management: Strong project management skills with the ability to lead complex projects
  • Relationship Management: Ability to effectively engage with stakeholders through the project lifecycle to actively drive discussions and provide thoughtful input to ensure business needs are met
  • Presentation / Communications: Ability to speak and write clearly and concisely, understanding the audience and tailoring the message to that audience at all levels of the organization - uses diplomacy, tact and a high level of professional maturity
  • Influence and Change Management: Strong influence and change management skills. The successful candidate will need to affect change in processes and behaviors by clients, technology and across operational groups
  • Analytical Rigor: Analytical thinker with strong data analysis skills; synthesizing information across multipole platforms, systems and organizations
  • O Forecasting: Significant forecasting experience required, strong modeling background is a plus
68

Process Improvement Analyst Resume Examples & Samples

  • BS degree in Engineering or Information Technology (or related field) with a minimum of 3 years of related experience. Five years of process-related experience may be considered in lieu of a degree
  • Must be able to obtain a Department of Defense Secret clearance
  • Familiarity with Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) and AS9100 desired
  • Six Sigma certification or experience in other Process Improvement Methodology desired
69

Process Improvement Analyst Resume Examples & Samples

  • Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits
  • Develop and implement processes and procedures to ensure correct recording of actual labor times
  • Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction
  • Lead and prioritize strategic technology initiatives
  • Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements
  • Oversee/direct large scoped projects, provides guidance, act as skills resource and trainer to less experienced staff
  • Master’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
  • Lean Six Sigma certification (L6-S), or the equivalent combination of training, education, and experience
  • Certified Business Process Improvement/Reengineering Practitioner (BPR), or the equivalent combination of training, education, and experience
  • Project Management Professional (PMP), or the equivalent combination of training, education, and experience
  • Expert knowledge of process mapping/modeling and business process reengineering
  • Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
  • Extensive experience in leading teams in business process improvement initiatives
  • Expert skill communicating with all levels within an organization
  • Expert skill exercising initiative and using good judgment to make sound decisions
  • Expert research, analytical, and problem solving skills
  • Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
  • Expert skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
  • Expert knowledge of market trends, business strategies and technology and their interrelationships
  • Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
  • Extensive experience in working effectively with diverse internal and external contacts
  • Expert analytical/quantitative, reconciliation and deductive reasoning skills
70

Associate Quality & Process Improvement Analyst Resume Examples & Samples

  • Partner with Operations Leaders to support, facilitate and manage corporate-driven efforts to improve, standardize, document and control service processes
  • Assist Management in defining the scope and objectives of department projects, develop preliminary project plan as project manager, design and project timeline, and communicate project status by tracking/reporting status of projects and risk factors
  • Collect and analyze organizational data to identify potential, existing or future service process issues
  • Partner with internal department to standardize processes and establish best practices
  • Mentor internal customers to identify root cause, data needed, use of analytical tools, analyze and interpret performance metrics
  • 0-2 year of relevant experience; Experience providing project support preferred
  • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint
  • Familiarity with the internet and email systems required
  • Demonstrated analytical ability; Strong project management and organizational skills
  • Strong focus on customer service
  • Ability to manage timelines and balance multiple deadlines
  • Ability to manage others indirectly, driving a group/team to a common goal
71

Project / Process Improvement Analyst Resume Examples & Samples

  • Expertise in credit card and payment reconciliation processes
  • Ability to quickly learn systems, policies, processes and procedures within the organization, such that decisions will be rooted in a strong foundation
  • Excellent oral & written communications skills, including process documentation and presentation skills
  • Demonstrated ability to influence personnel at all levels within the organization
  • Ability to thrive in a highly visible position in a fast paced, deadline driven environment
  • Outstanding attention to detail and organizational skills
  • Self-starter with the ability to deal with ambiguity and work independently
  • Must maintain a global perspective - seeing opportunities to align with other GFSS regions on similar processes
72

Business Process Improvement Analyst Resume Examples & Samples

  • Experience with executing and delivering process improvements and in supporting projects to drive efficiency and improve customer service
  • Excellent analytical, problem definition, and problem solving skills (ability to clearly break down a process into its most fundamental pieces and characterize how they relate to one another)
  • Ability to identify all process steps and map workflows
  • Ability to think 'big picture' and 'outside the box' to determine creative solutions while understanding downstream impacts
  • Strong verbal and written communication, presentation, documentation and facilitation skills
  • Strong negotiation, organization, influencing and time management skills
  • Self-motivated (the ability to work with minimal supervision)
  • Experience in managing multiple priorities in a deadline driven environment
  • Strong team player with the ability to motivate and positively influence others
  • Flexible, with the ability to quickly adapt to change
  • Training and/or certification in Lean Six Sigma and/or Business Analysis designation would be an asset
  • Understanding of Manulife Bank products and technology, including AWD knowledge and experience would be an asset
  • Minimum 3 years of experience in a financial services company
73

Continous Process Improvement Analyst Resume Examples & Samples

  • 1-3 Years Prior Experience
  • Preferred HR Service Center Experience
  • Broad knowledge of HR concepts and terminology
  • Effective verbal and written communication skills, articulate and able to communicate with leaders from different functional areas
  • Process redesign experience to improve organizational effectiveness
  • Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
  • Strong computer skills and technical capabilities, including but not limited to, Microsoft Office and Lawson HRMS
74

Senior Process Improvement Analyst Resume Examples & Samples

  • Drive and support Global Value Improvement initiatives in MA businesses and functions (e.g. Endoscopy and Urology)
  • Partner with leaders to develop Value Improvement strategy, goals and plans in order to achieve operating income targets
  • Collaborate with leaders and their organization to inspire a continuous improvement culture by deploying process improvement/operational excellence toolkits and methods across the enterprise. Build a strong pipeline of value improvement projects to achieve a 5% productivity rate of improvement annually
  • Partner with leaders, champions and employees to share best practices to further accelerate the rate of improvement
  • Facilitate kaizen events to target key enterprise improvements and provide instant offense when necessary to drive strategic business priorities
  • Facilitate best in class Value Improvement, Lean, Lean Business Process (LBP), and VIP training for employees at all levels
  • Collaborate with Global Councils to drive and improve value improvement culture and toolkits
  • Work cross-functionally to develop and refine Essentials Guidebooks/Handbooks
  • BS/BA Degree in related field and/or equivalent experience. MBA preferred
  • 5+ years of Enterprise and Process Improvement / Lean related experience
  • Proven results applying lean in enterprise-wide and transactional environments
  • Self-starter and entrepreneurial/consultant mindset
  • Travel requirements 10-30%
  • Analytical capabilities, ability to interpret data and make recommendations
  • Interest in driving value improvement, passion for the business
  • Relationship building skills
75

Process Improvement Analyst Resume Examples & Samples

  • Knowledge of FnA domain preferably RTP, OTC and
  • GB / Lean certified professional
  • Should have lead projects in any or all of the themes
  • Strong analytical & problem solving skills – Should be good
76

Process Improvement Analyst Senior Resume Examples & Samples

  • Experience in building trusting relationships with peers and guiding a group of peers toward a consensus and toward project completion
  • Experience in documenting processes based on Standard Operating Procedures** or other enterprise standard
  • Experience in a related field (project management, process improvement or Insurance industry)
  • Ability to encourage innovation, think strategically, solve problems creatively, adapt to change and simplify/process complex issues
  • Ability to work in a fast paced high volume team environment with goals of continuous learning, quality improvement, and to exceed internal and external customer service needs
  • Must have strong project management, organizational and collaborative skills and must be committed to excellence
  • Candidate will need to be approachable, able to think creative able to work/flex to other personalities, able to establish trusting relationships with peers, inspire others to work toward process improvement, have the desire to improve business practices and view roadblocks as hurdles
77

Process Improvement Analyst Resume Examples & Samples

  • Provide end-to-end process thought leadership
  • Facilitate process development workshops with process owners, subject matter experts, and other stakeholders
  • Document process and contribute thought leadership to evolving process visualization
  • 8+ years’ experience in the following
  • Achieving operational excellence in solution delivery (e.g. solution design/development, quality management, infrastructure and operations, security, data, etc)
  • Facilitating workshops and focus groups
  • Developing instructional and procedural documentation and presentations
  • At least 4-6 years’ experience as a Business Analyst
  • Demonstrated ability to communicate, network, and manage stakeholders effectively
  • Strong process mapping and business process reengineering skills
  • Strong data gathering skills and ability transfer knowledge to process artifacts
  • Strong analytical skills with a demonstrated ability to extensively produce and analyze business processes and workflows
  • Expert level of competence with MS Office and MS Visio
78

Business Process Improvement Analyst Resume Examples & Samples

  • Conducts lean management/process improvement studies. This includes analyzing existing business processes and providing recommendations for improvement
  • Identifies and implements measurement standards to track status of resulting recommendations vs. plan
  • Participates in PMO led projects with process improvement components
  • Demonstrates the use and understanding of Operational Excellence/Six Sigma tools and methodologies
  • Partners with BPI Manager to instill a Continuous Improvement culture across the organization
  • Complies with applicable federal and state laws and regulations
79

Process Improvement Analyst Resume Examples & Samples

  • Defining, designing and implementing continuous improvement programs to ensure programs are integrated vertically and horizontally across the organization
  • Defining improvement projects aligned with business strategies
  • Analyzing improvement programs and potential results
  • Facilitating and coaching improvement teams
  • Establishing and maintaining performance metrics to measure program success
  • Installing process excellence supports for program governance, project reviews, communications, training, certifications, and rewards
  • Bachelor’s Degree with 8 years’ experience in process improvement within a manufacturing environment OR
  • AA Degree with 10 years’ experience in process improvement within a manufacturing environment OR
  • High School Degree/GED and 12 years’ experience in process improvement within a manufacturing environment
  • Lean Six Sigma Green Belt certification
  • Familiarity with Toyota Production System (TPS) manufacturing improvement process
80

Process Improvement Analyst Resume Examples & Samples

  • Assist in multiple, complex, high-visibility process improvement projects that challenge the business and generate productivity increases and cost savings for reinvestment in business
  • Assist in generating process improvement ideas; develop, maintain and prioritize continuous improvement projects
  • Help design and conduct lean Six Sigma methodologies and programs. Assist in building out “lean leader” program through organization
  • Support the development of a comprehensive change management strategy relative to process improvement projects
  • Assist the team with operational business requests as needed
  • Evaluate, measure and monitor the effectiveness of improvements post implementation and make appropriate future enhancements to optimize efficiency and effectiveness
  • Provide regular status updates and reporting to team
  • Completes all responsibilities as outlined on annual Performance Plan
  • Completes all special projects and other duties as assigned
  • Must be able to perform duties with or without reasonable accommodation
81

Process Improvement Analyst Resume Examples & Samples

  • Plan/Manage business program tasks and roll-outs
  • Review, analyze, and evaluate current state (as-is) and future state (to-be) business processes, systems and user needs
  • Work closely with subject matter experts (SMEs) to fully understand, vet, and document requirements via facilitated sessions either in face-to-face and/or virtual team environments
  • Create clear, concise, and comprehensive requirements documentation to be used in system design, development and testing of changes
  • Create/document process models of as-is and to-be business processes using established tools and methods to capture necessary detail behind the processes
  • Work with Systems Analysts on clarification of business requirements which will drive system requirements, design, and development/configuration
  • Support user acceptance testing and deployment efforts
  • Support business systems activities as well as continuous process improvement
  • Provide periodic status reports on all activities
  • BA/BS degree from an accredited College/University or a combination of education and experience that demonstrates the required skills
  • 2-4 years post graduate work experience as a Business Analyst or similar function with a focus on process analysis/modeling
  • Strong skills with spreadsheet, word processing, presentation, and flowcharting/mapping software
  • Advanced knowledge of commonly-used requirements and data gathering concepts, practices, and procedures
  • Strong process modeling skills
  • Conceptual knowledge of information technologies in web, database, and distributed system environments
  • Must be highly analytical and able to develop creative solutions to complex business problems
  • Excellent interpersonal skills in multi-discipline and multicultural settings
  • Must organize/prioritize work, manage multiple tasks and function effectively as a small-team member
  • Understanding of financials is preferred
  • Exposure to R&D groups is preferred
  • Attendance is a required function of this position
82

Continuous Process Improvement Analyst Resume Examples & Samples

  • 3-5 years operational experience in the following areas
  • Direct Ownership / Execution of Business Processes
  • Process Documentation and Ongoing Process Audits
  • Data Research
  • Interaction with 3rd Party Vendors and utilities
  • The ability to thrive in a fast paced unstructured environment
  • A strong desire to help a business grow
  • Proven ability to operate in both a team and individual contributor role
  • Energy Industry knowledge/experience
  • Microsoft SQL Server Management Studio
83

Amsec Process Improvement Analyst Resume Examples & Samples

  • Demonstrate the ability to apply Knowledge Management principles to Communities of Practice (CoP)
  • Provide knowledge capture and team building support to a large project team in a highly stressful environment
  • Able to set-up meetings, develop documents, and provide facilitation that can focus groups on work goals
  • Foster systems thinking in evaluating Knowledge Sharing Network problem definitions and process improvements
  • Generate formal reports
  • Attend and capture pertinent information from project team meetings
  • Develop a repository for items/issues captured throughout the project for historical purposes
  • 6 Years relevant experience with Bachelors; 4 Years relevant experience with Masters; An additional 4 years of specific job experience with a HS diploma may be substituted for the Bachelor’s degree requirement for this job. This experience is in addition to the relevant years of experience listed with the job’s education requirements. Example: If this job required a Bachelor’s degree + 5 years relevant experience the equivalency would equal HS diploma + 9 years job related experience
84

Process Improvement Analyst FFA Resume Examples & Samples

  • Provides daily oversight and guidance to nonexempt Middle Office and Support Services staff in all aspects of their work
  • Ensures that process and procedures are properly implemented and documented
  • Reviews and recommends new methods to maintain an optimum level of operational system efficiency within the Middle Office and Support Services area of Fulton Financial Advisors
  • Monitors the existing trust accounting system functionality for weaknesses through direct and staff observation. Recommends enhancements to the proper area for correction
  • 1 or more years Banking, financial, operational. (Preferred)
85

Collections Rate Case & Process Improvement Analyst Resume Examples & Samples

  • Collect and maintain data necessary to promptly respond to requests for information from regulators and other interested parties
  • Author rate case documents, such as Terms of Reference, Steering Committee presentations, testimony and rebuttals
  • Author responses to information requests within allowed time frames
  • Produce regular reports on the status of rate case initiatives
  • Conduct studies of departmental processes to assess opportunities for process improvement
  • Work with the process improvement team to develop process improve project plans
  • Work with the process improvement team to execute process improvement projects
  • Provide regular reports on the status of process improvement initiatives
  • Build upon technical/professional skills in order to continually grow your personal contribution to the business
  • Develop relationships with internal and external stakeholders
  • Ensure that your working practice (and where relevant, health and safety standards) are compliant with National Grid policies and regulatory requirements
  • Advise management of risks and opportunities when identified
  • Develop organizational strategies to improve efficiency of the rate case process
  • Develop comprehensive documentation of the rate case process
  • Gain a wider understanding of the rate case process as it related to the businesses outside of Credit & Collections
  • Develop improved metric around the rate case process
  • Gain proficiency and fluency in the process improvement methodology employed by Credit & Collections
  • Independently develop process improve project plans
  • Independently execute process improvement projects
  • Advise management of risks and opportunities when identified and provide options for solutions
  • Lead the Credit & Collections process improvement initiatives, ensuring that deliverable expectations are met for timeliness, gained efficiencies and change management
  • Support senior management decision-making in matters related to the team
  • Translate business objectives into clearly defined business cases, annual plans and objectives in order to support achievement of departmental/operational area
  • Negotiate contracts with outside vendors including standards of work / levels of service to ensure best value for National Grid
  • Contribute to the identification and formulation of strategic objectives specific to area of work/business unit, in order to drive change and innovation within National Grid
  • Lead, motivate and develop a professional team, prioritize work and allocate resources in order to ensure results are delivered in line with expectations and customer/business objectives, including metric targets, KPIs, and SLAs
  • Lead continuing improvement of process efficiency and work quality of the team
  • Keep regulators up to date and informed in order to ensure they are managed appropriately and in line with regulatory requirements
  • Develop and utilize peer group network in order to absorb and apply technical/professional best practice within own area of specialism
  • Monitor and control allocated human and material resources, maintaining financial and progress forecasting in order to ensure projects are delivered according to schedule and within budget
  • Degree/Professional qualification and/or in-depth experience in legislation or regulation
  • Proficiency in process improvement methodologies
  • Knowledge of relevant industry practice and legislation. Knowledge of current trends within the utility industry and developments in utility legislation and regulation is preferred
  • Fully proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint)
  • Experience and proficiency in data management and querying (Access, SQL)
  • Knowledge of budgeting and operational planning
  • A Bachelor's degree in a related area and up to 5 years of related experience, or equivalent work experience. An advanced degree/credits is preferred. Experience of managing a team
  • In-depth experience of a field or multiple fields of work processes
  • Proficiency in process improvement methodologies. Record of successful process improvement deployments
  • Knowledge of relevant industry practice and legislation. Knowledge of current trends within the utility industry and developments in utility legislation and regulation is strongly preferred
  • Experience of managing project teams and projects independently
  • A Bachelor's degree in a related area and up to 7 years of related experience, or equivalent work experience. An advanced degree/credits is preferred. Experience of managing a team
  • Knowledge of relevant industry practice and legislation. Knowledge of current trends within the utility industry and developments in utility legislation and regulation
  • Experience and proficiency in relevant company related IT systems
86

Process Improvement Analyst Resume Examples & Samples

  • Defines, designs and implements continuous improvement programs within the VITA program and ensures programs and initiatives are integrated vertically and horizontally across the organization
  • Defines improvement projects aligned with strategic goals and Enterprise Service Delivery business plan
  • Analyzes improvement programs and potential results. Facilitates and coaches process improvement initiatives and works within the program support teams to ensure timelines and goals are met
  • Establishes and maintains performance metrics to measure program and initiative success
  • Installs process excellence and supports the Enterprise Services Delivery program governance, project reviews, communications, training, and site lean development
  • Bachelor’s degree in a relevant field. An additional 4 years of experience may be substituted in lieu of degree
  • Basic knowledge of SQL, SharePoint
  • Familiar with lean processes
  • Data Collection and reporting software (dashboards)
87

Process Improvement Analyst Resume Examples & Samples

  • Bachelor’s degree in a relevant field and 9 years of experience. An additional 4 years of experience may be substituted in lieu of degree
  • Able to collaborate in a team environment; negotiate and integrate different viewpoints
  • Able to provide direction to junior team members to determine priorities to achieve goals
  • Six-sigma certification
88

Amsec Process Improvement Analyst Resume Examples & Samples

  • Planned Maintenance System Management Information System (PMSMIS)
  • DoD Maintenance Data Systems (MDS)
  • Ship Configuration and Logistic Support Information System (SCLSIS)
  • Configuration Data Manager Database-Open Architecture (CDMD-OA)
  • SKED 3.1/3.2
  • Recent, within the last 2-3 years as a shipboard 3-M Coordinator is highly desirable for this position. The candidate shall have the ability to assume the following responsibilities with minimal training
  • Provide staff support in the development of policy papers and 3-M instructions
  • Solid working knowledge of contemporary Surface Navy maintenance strategies
  • Have recent experience using Navy maintenance management AIS tools
  • Act as a subject matter expert in the shipboard surface maintenance area
  • Develop and present briefing material, organize a program of practical and technical instruction, involving demonstrations of skills required and instruction on theory, practices, methods, processes, and terminology associated with contemporary maintenance engineering management processes
  • Carry out fact finding and engineering/business systems analysis of assigned areas
  • Working knowledge of the Navy’s quality management requirements
  • Research routine user/operator problems, then develop and present solutions as required to resolve the identified problems
  • Assist ship’s crews in developing the ship’s force work package for various maintenance periods, and in integrating that work with all other requirements during maintenance periods
  • Be able to effectively interact with both senior and junior personnel
  • Perform all functions related to preparation, execution and facilitation of maintenance related briefings and meetings
  • Ability to develop and present quality presentation for a wide variety of audiences ranging from entry-level maintenance personnel to senior maintenance managers
  • Able to develop detailed Microsoft Power Point presentations
  • Able to develop instructional material
  • U. S. Navy Master Training Specialist certified
  • U. S. Navy Surface Warfare qualified
  • 10 years technical management experience
  • 10 years at-sea Navy experience
  • Be prepared to present previously developed maintenance engineering brief during the interview process
  • Minimal mobility, dexterity, or coordination required to operate common business machines
  • Be able to work in an industrial or shipboard environment. Capable of climbing ladders, tolerating confined spaces and extreme temperature variances
  • 10 Years relevant experience with Bachelors; 8 Years relevant experience with Masters; An additional 4 years of specific job experience with a HS diploma may be substituted for the Bachelor's degree requirement for this job. This experience is in addition to the relevant years of experience listed with the job's education requirements. Example: If this job required a Bachelor's degree + 5 years relevant experience the equivalency would equal HS diploma + 9 years job related experience
89

Process Improvement Analyst Resume Examples & Samples

  • 1) Facilitation –
  • Requires use/operation of Excel, Word, and Google Apps
  • Excellent communication skills (Oral and written), interpersonal and organization skills are essential.34
  • Excellent problem solving skills with the ability to anticipate and provide solutions that result in gained efficiencies, improved customer service, active engagement with end users across campus and more efficient business processes
  • Must be detail oriented and demonstrate the ability to take ownership and complete assigned tasks
  • Must maintain a professional attitude amidst difficult and stressful times and demonstrate a sense of ethics while performing daily tasks
90

Process Improvement Analyst Resume Examples & Samples

  • Demonstrated experience with large-scale process improvement and/or technology implementations in a key support role. (Required)
  • A minimum of 2 years of experience in waste or transportation industry, particularly with deep experience in field process or operations role, or equivalent experience in a support role with a top-tier consulting firm
  • Ability to organize and support a diverse group of contributors and stakeholders to achieve objectives
  • Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high gain questions, engaging in active listening, and probing
  • Written and verbal communication skills, with the ability to create, process, and design content in PowerPoint, Word, Excel, and Visio and confidently facilitate working sessions in these mediums with key stakeholders at all levels
  • Results orientation and good time management skills with an ability to understand key milestones, goals, and objectives while leading groups of internal and external resources to meet project goals
  • Demonstrated ability and willingness to adjust and adapt to changing conditions
  • Ability to translate operational team issues into new ideas and garner excitement and generate interest in program amongst field stakeholders
  • Ability to grasp concepts quickly and exercise follow through skills, adhere to a work schedule and address challenges as they arise, maintaining a positive outlook
91

Process Improvement Analyst Resume Examples & Samples

  • Observe and collect information about existing operations of medical, behavioral health, housing services and other provider type organizations
  • Analyzes and evaluate business processes and identify process efficiency and effectiveness improvement opportunities
  • Assist in the development of performance metrics to establish process success
  • Conduct ongoing assessments of operations and identify needed program changes
  • Research best practices and conduct quantitative and qualitative analysis
  • Assist in development of written reports and client presentations
  • Creative problem-solving ability and results-orientation
  • Ability to work collaboratively across multi-disciplinary teams
  • Strong analytical skills, including the ability to analyze and organize data
  • Strong computer proficiency in Microsoft Office applications
  • Ability to work with various levels of management
  • Strong oral presentation and interpersonal and written communication skills
  • 2-4 plus years of relevant work experience in the fields health care, social services, government or the consulting field preferred
  • Familiarity with Quality Improvement models such as that used by the Institute for Healthcare Improvement (IHI), Lean Technology, Plan-Do-Check-Act model, and other process improvement theories and practice
  • Experience serving a diverse range of learners and organizations, including large hospitals as well as clinic and small human service community-based organization providers
92

Business Process Improvement Analyst Resume Examples & Samples

  • Designs the layout and organization of manuals, procedures, policies and other documents and media in accordance with Bank documentation policies
  • Authors policy and procedure documents utilizing expert knowledge to create clear, comprehensive, and comprehensible products
  • Works with a wide range of stakeholders to understand, clarify, create, and update document contents
  • Researches, designs, proposes, and coordinates with IT to implement solutions as appropriate
  • Participates in process improvement studies. This includes analyzing existing business processes and providing recommendations for improvement
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93

Process Improvement Analyst, Junior Resume Examples & Samples

  • Experience with Microsoft Office, including Excel at an intermediate to advanced level
  • Ability to be a self-motivated individual with an entrepreneurial spirit and act as a logic based thinker
  • Ability to demonstrate patience in working with difficult clients
  • Ability to pay exceptional attention to detail
  • Ability to balance multiple priorities in a deadline driven environment
  • Ability to demonstrate high integrity and sensitivity when working or distributing sensitive data
  • Experience in working with VBA in Excel
  • Experience with writing Transact-SQL (T_SQL) queries
  • Experience in federal government contract pricing
  • Experience in the consulting services environment
  • Possession of excellent problem solving and analytical skills
  • Possession of excellent oral and written communication skills
  • Possession of excellent organizational and customer service skills
94

Warranty Process Improvement Analyst Resume Examples & Samples

  • Serve as a subject matter expert for assigned responsibilities. Use available Business Intelligence tools to leverage understanding of subject matter to support department reporting or aid in business decisions
  • Identification, recommendation, and implementation of process improvement and waste reduction opportunities within the warranty system
  • Lead Six Sigma lean belt projects to facilitate waste reduction and process improvement
  • Identify recurring issues and propose long-term solutions
  • Interface with ITD, Peterbilt, PACCAR Parts, and Corporate Purchasing to support department goals
  • Accurately maintain mainframe warranty tables
  • Manage accurate profile coding to support Recall and Campaign publications
  • Analyze and process warranty claims with a high level of accuracy and efficiency
  • Review claim information provided by dealers and, working independently or with Supplier Recovery, process claims per established guidelines
  • Provide best in class support to our Fleet Customers and Dealers on a regular basis
  • Support dealer warranty training
  • Support dealer warranty audit program
  • Travel as needed to Fleet/Dealer/Production locations as needed (<10% travel required)
  • Bachelor's Degree in Business Administration or related field required
  • Experience successfully building and maintaining queries within MS Access to manage large volumes of data
  • Ability to draw conclusions from large scale data manipulations and make business case recommendations
  • Proficient in MS Word, Excel, PowerPoint, and ability to recall detail
  • Truck, Engine, or Vehicle knowledge (or mechanical aptitude)
  • Demonstrated ability to generate technical solutions based on business needs
  • Strong understanding of business processes, preferably in a manufacturing environment
95

Process Improvement Analyst Resume Examples & Samples

  • Analyzes existing processes with focus on identifying gaps, non-value added steps, and other impediments to efficient operation. Provides insight and analysis on trends and issues in respective areas of expertise that will promote and influence continuous improvement
  • Develops, tests and implements new improvement training programs and materials. Revises existing training materials through feedback and updates. May teach and train teams and individuals on the application of problem specific tools to support improvement activity
  • Assists in organizing and facilitating cross-functional teams to achieve improvement objectives. Implements course corrections as needed during process improvement implementations
  • Develops metrics against which improvement impact can be measured and ensures those metrics are met or exceeded. Researches and identifies relative benchmarks to be used in the establishment of daily management measures to assure compliance with standard work
  • Develops, maintains and revises work plans as appropriate for specific area of expertise. Monitors outcomes. Integrates work with other departmental initiatives and revises as needed
  • Develops, maintains and revises project plans for small cross-functional projects. Keeps projects and project participants on task. Tracks progress against project goals and updates key stakeholders on progress of project goals
  • Collaborates with cross-functional teams to overcome barriers to achieving project goals
96

Business Process Improvement Analyst Black Belt Resume Examples & Samples

  • B.A. in Business Administration, Computer Science, Finance or accounting related preferred
  • Proficient use in project management tools and application of continuous improvement methodologies such as Lean Six Sigma or equivalent
  • Certified Project Management Professional (PMP) by the Project Management Institute (PMI)
  • 2 to 4 years of experience in a project coordinator role
  • Able to challenge assumptions with solid evidence / reasoning
  • Excellent oral and written communication skills with the ability to interface and influence at all organizational levels
  • Ability to facilitate project team meetings effectively
  • Ability to apply lean thinking guidance to solutions
  • Ability to conceptualize vision for process improvement direction
  • Excellent decision making skills, taking into account all relevant factors and stakeholders
  • Finance and accounting skills
  • Strong ability to solve complex problems and demonstrates deep knowledge of multiple business functions and processes and/or relevant technologies
  • Ability to articulate and communicate complex business terminology and technical concepts in to a variety of client groups
  • Highly proficient in the following areas: MS Office, MS Outlook, MS Project, Enterprise Analytic tools
  • Strong analytical, organization and project management skills
  • Strong negotiation, influencing and communication skills
  • High results orientation, change management, relationship building skills
  • Exposure to SAP
  • B.S. Degree (CS, MIS, Engineering or related field)
  • Black Belt certification
  • Advanced Business Management degree
  • Experience with MS Visio, MS PowerPoint and other presentation tools to facilitate meetings as required
  • Experience with working in a validated environment
  • Experienced in SDLC process design
  • Exposure with CRM tools
  • Familiar with Cognos BI tools and SAP BW