Process Improvement Manager Resume Samples

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EW
E Wisoky
Emma
Wisoky
98434 Collier Isle
Dallas
TX
98434 Collier Isle
Dallas
TX
Experience Experience
07/2014 – present
San Francisco, CA
Business Process Improvement Manager
Business Process Improvement Manager
07/2014 – present
San Francisco, CA
Business Process Improvement Manager
07/2014 – present
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
  • Leads key initiatives, and applies sound project management, change management and process design principles
  • Establish project plans, management discipline, and timelines for all APAR BPI initiatives and report progress to Management
  • Collaboratively manage business processes, documentation and continuous improvement activities for the PMO
  • Assists business line and project team in developing business readiness plans that include communication plans, training plans and implementation plans
  • Support company-wide initiatives to improve processes and streamline and integrate systems to improve data consistency and integrity
  • Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities
02/2009 – 02/2014
Los Angeles, CA
OS Process Improvement Manager
OS Process Improvement Manager
02/2009 – 02/2014
Los Angeles, CA
OS Process Improvement Manager
02/2009 – 02/2014
  • Build and lead a global team dedicated to high quality in support of critical service delivery activities; provide clear direction, priority, goals, performance feedback, mentoring and career paths for all personnel
  • As a Process Integration Manager you will be responsible for the oversight and delivery of the processes that govern build activities within IPD Logical Provisioning
  • Systems and network management
  • Develop, own, and continuously improve the service delivery processes
  • Keep senior management and/or client services informed of pertinent project or client related information (i.e., work scope changes)
  • Champion change and effectively manage the implementation of new ideas and continuous process improvement
  • Affect change within sphere of influence and lead development of innovative improvements and world-class practices
08/2004 – 09/2008
New York, NY
Process Improvement Manager
Process Improvement Manager
08/2004 – 09/2008
New York, NY
Process Improvement Manager
08/2004 – 09/2008
  • Performs supply chain improvement projects to reduce costs, improve processes, and/or improve quality
  • Utilize proven Six Sigma methodology process improvement tools to objectively make recommendations for improvement
  • Assist in developing site improvement goals and objectives and coordinate and champion activities to meet or exceed those goals
  • Work with Business Development, Integration and division management on all new ambulatory acquisitions both prior to and post acquisition
  • Support development of process managers and kaizen leaders within the business functional areas to support on-going process improvement
  • Build and execute against the improvement roadmap, working collaboratively with cross functional stakeholders
  • Address root causes and seek continuous improvements – constantly look for ways to improve work processes
Education Education
Bachelor’s Degree in Related Field
Northeastern University
Bachelor’s Degree in Related Field
Skills Skills
  • Ability to work with little or no direction in environments resistant to change or unable to change quickly
  • Detailed knowledge of quality theory and lean tools and methodologies (5S, Visual Controls, A3, SMED, Flow, GEMBA’s, Standard Work, etc.)
  • Strong problem solving and analytical skills with the ability to analyze data, identify trends and formulate proposals
  • Proficient in use of Microsoft Office Suite and ability to master a variety of software applications (SAP, iConnect, Dploy, Visio)
  • Experience with quality systems and deviations/quality investigations
  • Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity
  • Ability to accurately and quickly assess a situation on the manufacturing floor and determine and implement corrective measures to maintain flow of production
  • Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows
  • High quality written and excellent verbal communication skills
  • Strong scientific, manufacturing, and/or quality background
Create a Resume
1

Process Improvement Manager Resume Examples & Samples

  • Work across functional organizations to identify synergies
  • Drive performance improvement through improved end-to-end process design and management
  • Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
  • Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)
  • Leads and executes strategic design and process improvement initiatives across the Technology, Operations, HR, Real Estate and other support organizations
  • Responsible for driving Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning
  • Applies analytical / quantitative approach to problem solving; knows how to obtain and use data, and is comfortable with statistical concepts
  • Superior execution and management of engagements and projects, balancing the responsibility of multiple work streams simultaneously
  • Breaks down organizational barriers to ensure that project teams are effective in reaching project resolution
  • Teaches, mentors, and coaches other consultants
  • Applies financial thinking in determining benefits and results
  • Serves as a catalyst for Change Management
  • Demonstrated process improvement experience required with formal Lean/Six Sigma certification (minimum black belt level) a plus
  • Exceptional problem solving skills - must demonstrate the ability to identify key issues, gather data to investigate those issues and develop actionable recommendations. Given a strong fact base, candidate should be able to maintain point of view in the face of resistance
  • Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality; exceptional organizational skills
  • Strong computer skills; proficiency in Microsoft applications (MS Visio, Advanced MS Excel - including macros, logic functions, solver, etc., MS PowerPoint) and comfort with learning and using new software tools
  • Exceptional facilitation skills with ability to bring teams to consensus
  • Professional team-player with exceptional attention to detail and excellent written and verbal communication skills
  • Aptitude for remaining composed and confident under pressure
  • Passion for improving systems and processes
  • Ability to travel up to 25% if needed (may include International assignments)
2

Process Improvement Manager Resume Examples & Samples

  • Work with the PIRA team to create and update standard processes and procedures
  • Restructure the PIRA SharePoint site
  • Assessments on new data center architectures, new major business initiatives and partners, as well as perimeter architectures and designs
  • Review external connectivity requests from a risk and control perspective applying principles outlined in Policies & Standards to ensure compliance
  • Provide guidance and requirements for strategic technologies and the establishment of new technology standards
  • Work with ET on new IP based technologies reviewing and ensuring security controls and objectives are achieved: Wireless LANs, Application Firewalls, Networking Technologies, Network Authentication, Desktop security, VoIP & Handheld technologies, etc
  • Define requirements for establishment and maintenance of reference Architecture and Security design
  • Develop standardized secure implementation Blueprint that describes JPMC Network Security Standards
  • Participate in the creation and maintenance of IT policies and network security standards, i.e. network perimeter security standards, Remote Access, etc
  • 3 - 5 years of experience in one or more of the following: Information Security, Technology Risk Management or Network Security within the financial sector including management responsibilities
3

Process Improvement Manager Resume Examples & Samples

  • Leads efforts associated with complex issue management and resolution
  • Identification and prioritization of process issues and improvement opportunities related to the ongoing control agenda
  • Leads identification and implementation ofaudits and controls necessary to maximize process quality and efficiency
  • Primary point of contact for internal and external stakeholders to coordinate end-to-end process delivery
  • Partners with stakeholders to negotiate a balance between process improvement and achievement of core business objectives
4

Process Improvement Manager Resume Examples & Samples

  • Assist with process improvement, from strategy through optimization roadmap, for all end-to-end business processes which Consumer Banking primarily owns
  • Support cross-CB or cross-CCB process initiatives
  • Produce appropriate business process documentation
  • Evaluate as-is processes, identify gaps, risks and recommend solutions that clearly add value to customer experience, costs and cost structure, controls and revenue
  • Build self-sustaining business processes supported by built-in incentives and accountability for adoption
  • Support deploying and training LOB teams, building mature process improvement skills and culture
  • BA/BS degree required (advanced degrees, other certification a plus)
  • Minimum 7 years of business process review, improvement and re-engineering theory and procedures and experience executing the resulting plan (Six Sigma certification preferred)
  • Team player with ability to build strong cross-business relationships
  • Highly organized and detail oriented with a structured/analytical approach to problem solving
  • Must be comfortable with ambiguity and change in a fast-paced environment
  • Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability
  • Superior Vision, Excel and PowerPoint skills
5

Business Process Improvement Manager Resume Examples & Samples

  • BA / BS
  • 5+ years business procurement improvement or process redesign experience
  • Proficiency with Quality Improvement, Performance Improvement, and Operations $
  • Certification from American Society for Quality
  • Fortune 100 experience
6

Process Improvement Manager Resume Examples & Samples

  • Requirements Analysis and BPM modeling for AS-IS and TO-BE process flows
  • Participate in Process Improvement projects, and be the Single Point of Contact for any queries related to process models
  • Be part of Change Management Process using process modeling tools for gathering process requirements and developing process models
  • Working with the technology team to design and implement workflow-driven functionality
  • Work with the delivery / implementation teams to provide domain inputs and to ensure delivery and implementation of the proposed process models
7

Process Improvement Manager Resume Examples & Samples

  • 4-6+ years of experience
  • Lean Six Sigma Black Belt Required
  • Lean Kaizen Certified Leader/Master Preferred
  • Project Management Professional (PMP) Preferred
  • 4 to 6 years of relevant work experience in process improvement, change management, and project management, with 2+ years as a Black Belt or Master Black Belt. Completed 3 transactional-related projects with demonstrated success and financial results. Technical competency in Six Sigma skills: DMAIC, Lean, Kaizen/Work-out or Change Management. Strong leadership skills with proven ability to facilitate cross-functional teams. Demonstrated ability to effectively coach and train Green Belts and project teams. Extensive communication (written and verbal), mediation (conflict resolution) and facilitation skills. Demonstrated ability and willingness to work with Business Partners in a position with influence but often no direct authority. Self starter; demonstrates personal initiative and willingly assumes responsibility and ownership. Ability to build a motivated, positive, trust-based team and strong working relationships with internal and external customers. Ability to create an open environment supportive of free sharing of information and ideas that is also conducive to contribution, growth and achievement. Customer focused behavior. Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development. Retail, supply chain, merchandising and customer facing experience preferred. Proficiency in Windows, Statistical software, Excel, Word, PowerPoint, and VISIO
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Process Improvement Manager Resume Examples & Samples

  • 6-8+ years of experience
  • Certified Lean Six Sigma Black Belt
  • Lean Master Certification preferred
  • 5-10 years of relevant work experience in process improvement, change management, project management, or similar position is required with 2+ years of direct experience as a Black Belt or leadership in a related function
  • Demonstrated and consistent above target performance as a Process Improvement leader
  • Led and coached transactional-related projects with demonstrated success and financial results
  • Strong leadership skills with proven ability to facilitate cross-functional teams
  • Demonstrated ability to independently deliver Cabela’s LSS curriculum
  • Strong communication (written and verbal), mediation (conflict resolution) and facilitation skills
  • Self starter; demonstrates personal initiative and willingly assumes responsibility and ownership
  • Ability to build a motivated, positive, trust-based team
  • Ability and experience in building strong working relationships with business partners' leadership at all levels including executive
  • Ability to create an open environment supportive of free sharing of information and ideas that is also conducive to contribution, growth and achievement
  • Customer focused behavior
  • Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development
  • Cabela's retail, supply chain, merchandising and customer facing experience preferred
  • Proficiency in Windows, Minitab or other statistical software, and MS Office software (WORD, EXCEL, VISIO, PowerPoint, ACCESS, PROJECT)
  • Demonstrated ability to educate and coach at all levels
  • Experience leading teams and allocating work appropriately
9

Process Improvement Manager Resume Examples & Samples

  • Drive process improvement and internal controls
  • Reporting of deficiencies against current processes and policies
  • Design Process Improvement plan
  • Define documentation of Projects related to Process Improvements
  • Assess changes to the project 'Purchase to Pay process improvement' and help implementation of those
  • Lean Six Sigma certified - Green Belt minimum
  • Experience in Internal Control
  • Knowledge of accounting, certified desirable but not mandatory
  • Communicating and influencing, to inspire the Continue Process Improvement within Finance and other areas
10

Process Improvement Manager Resume Examples & Samples

  • Ownership of the exception review process while maintaining adherence to Company policies, SLA's and Critical to Compliance (CTC) measures
  • Hold Process Managers and People and Performance Managers accountable for their process including but not limited to review and reporting out on exceptions and deviations from SLA in their process
  • Creating, maintaining and reporting out of all Dashboards, Reporting and Exception reporting for the Bankruptcy and Estate division
  • Timely identification, reporting and escalation of defects, Gaps and issues within the process
  • Cradle to grave ownership of PIE and TOEs as identified by internal controls
  • Serve as a key participant on the committee responsible for creating breakthrough solutions that drive reductions in overall issues, defects and or gaps
  • Develop a strong operating rhythm across functions to help drive improvements through policy, process, procedures, strategy, and technology
  • Lead role in all Internal Process review and Controls, Internal Audits and all other controls and audits within the business
  • Work with Compliance, Regulatory Affairs, Legal, Functional Complaint leaders, Process Owners, Supplier Managers, Training, and Client teams in Issue Resolution
  • Bachelor's degree and minimum of 3 years of Internal Controls, Process Governance and/or Audit experience or; in lieu of Bachelor's Degree, 10 years of Internal Controls, Process Governance and/or Audit experience
  • Minimum 3 years prior people management experience
  • Experience with Six Sigma or similar methodology
  • Minimum 3 years Prior Creditor Experience with in Recovery or Collections
  • Strong PC proficiency with MS Excel, Windows, PowerPoint and Word
  • Experience in Bankruptcy or Estate Recovery
  • Experience working with various functional groups
  • Previous experience using FDR, RMS-NG / AS
  • 400
  • Previous experience creating Excel spreadsheets/pivot tables and running queries at an intermediary level
  • Strong ability to partner and interact with leaders in various capacities to articulate and explain the process and recommended changes or defects
  • Knowledge of laws governing Collections (FDCPA, US Bankruptcy Code) etc
  • Proven ability to successfully manage multiple priorities and work in a fast paced environment
  • Proven ability to make decisions based on quantitative analysis and creative thinking
  • Strong interpersonal skills and ability to interface effectively with team members, all levels of management and external suppliers
11

Mortgage Banking Process Improvement Manager Resume Examples & Samples

  • Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
  • Drive productivity improvements and reduce non-value adding expense
  • Identify and support the development of new capabilities
  • Possess college degree; MBA from top-tier program preferred
  • Experience with top-tier management consulting firm or an internal consulting team, including either
  • Post-MBA: 2-4+ years consulting experience with a top-tier management consulting firm or an internal consulting team
  • Or, in lieu of an MBA: 3-5+ years consulting experience with a top-tier management consulting firm or an internal consulting team
  • First-rate analytical and problem-solving skills - must demonstrate the ability to identify key issues, gather and document data while creating actionable recommendations. Have experience in strategy, process improvement or reengineering efforts within an operations environment
  • Experience in financial services operations strategy or consulting highly preferred, but not required
  • Quickly learn current practices, procedures and upstream/downstream impacts of processes
  • Deft communicator with the ability to present clearly to all levels of management
  • Detailed-oriented with project planning, management and execution experience
  • Proven ability in remaining composed and confident under pressure in a leadership role; proactive and adaptable to change
  • High-quality product delivery-driven; promotes innovation
  • Background in mortgage banking or financial services community is preferred but not required
  • Flexible to travel as required
  • Architect and produce appropriate business process documentation
  • Evaluate as-is processes, identify gaps, risks and recommend excellent but lean solutions that clearly add value
  • Partner with large team of stakeholders and drive the use consistent tools, formats, templates to deliver world class results
  • Pro-actively identify highly opportunistic projects, produce a business case and obtain buy-in from direct management and stakeholders to execute on the proposed project
  • Recognize that success lies not in documentation but external validation that the project cost/benefit was highly positive and worth the results/investment
  • Build self-sustaining business processes supported by built in incentives and accountability for adoption
  • Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects within Mortgage Servicing.
  • Problem solving skills - Candidate must demonstrate the ability to identify key issues, gather data to investigate those issues and develop actionable recommendations. Given a strong fact base, candidate should be able to defend point of view in the face of resistance
  • Project management skills - Candidate must be able to scope projects and create workable project plans. S/he must plan ahead of resource requirements and should motivate and leverage available resources (both internal and potentially external consultants) to execute on work plan. Candidate must be able to meet commitments and balance competing priorities
  • Teamwork skills - Candidate must be flexible in his/her work style and be able to appropriately deploy, mentor, and develop junior talent within the team
12

OS Process Improvement Manager Resume Examples & Samples

  • Build and lead a global team dedicated to high quality in support of critical service delivery activities; provide clear direction, priority, goals, performance feedback, mentoring and career paths for all personnel
  • As a Process Integration Manager you will be responsible for the oversight and delivery of the processes that govern build activities within IPD Logical Provisioning
  • Coordinate Data Management, Programming, and Statistics projects, teams, and deadlines
  • Ensure that the highest levels of client service are maintained and that specific Process Integration requirements from clients are identified
  • Organize, chair, and record minutes for all cross-functional Process Integration project meetings
  • Develop, own, and continuously improve the service delivery processes
  • Ensure all appropriate documentation and procedures are performed upon project completion
  • Communicate with the various teams regarding study progress and reporting requirements
  • Update the Process Integration internal timelines for allocated projects in a timely manner. Renegotiate timelines as appropriate
  • Communicate on a regular basis with assigned clients regarding questions, concerns, and project status
  • Exhibit excellent command of business knowledge
  • Affect change within sphere of influence and lead development of innovative improvements and world-class practices
  • Ensure build activities are performed in compliance with corporate risk and security policies
  • Champion change and effectively manage the implementation of new ideas and continuous process improvement
  • Support and solicit input from team members at all levels within the organization
  • You will have daily client contact and build important relationships both internally as well as externally
  • Overall responsibility for assuring timeliness and quality of work for studies
  • Keep senior management and/or client services informed of pertinent project or client related information (i.e., work scope changes)
  • Prepare proposals and attend client meetings as needed
  • Develop new business by building successful client relationships
  • Motivate others to complete high quality work efficiently
  • Create an environment where each employee can successfully achieve professional career path goals
  • 5+ years of experience delivering data center infrastructure products and services with minimum of 3 years experience in a leadership position
  • Proven success delivering enterprise technologies to the lines of business in large-scale enterprise environments
  • Global infrastructure planning and delivery experience
  • Ability to develop strategy and vision
  • Organized with strong attention to detail and time management skill
  • Ideal background for this role would be Experience working in Programming or Data Management
  • Strong demonstrable clinical pharmaceutical industry
  • Experience including demonstrated skills and competency in project management tasks
  • Ability to work to a variety of client-driven specifications
  • Strong planning and execution skills
  • Ability to learn new and different technologies to a working depth quickly
  • Proficient with SharePoint, Office Communicator , Visio, Excel, Word, Outlook and PowerPoint
  • Systems and network management
  • Creative problem solving
  • Performance metrics & reporting
  • Hands-on experience and knowledge of data center provisioning disciplines, with specific depth in Workflow
  • Understanding of data center design principles, industry best practice and emerging technologies
  • Proven ability to understand process mapping and definition of continual improvement opportunities
13

Process Improvement Manager Resume Examples & Samples

  • Management of process improvement, cycle count and quality control
  • Project Management and consulting services for supply chain strategic initiatives
  • Configuration, testing, and troubleshooting of Manhattan Associates Labor Management
  • Utilize SQL to query data and perform complex data analysis
  • Find opportunities, develop solutions, and implement cost saving initiatives
  • Prepare process/cost analysis
  • Management/Leadership development
  • Counsel and coaching
  • Budget and expense control
  • Experience with companies recognized for their Process Improvement leadership
  • Bachelor's Degree in Industrial Engineering, Operations Management, Information Systems, Computer Science or equivalent AND 5+ years of related experience
  • Manhattan Associates Warehouse Management (WMoS) and Manhattan Associates Labor Management experience
  • In depth knowledge of Manhattan Associates Labor Management software and databases
  • Ability to accurately and effectively mine data utilizing SQL
  • Demonstrated experience working in a team environment as well as working independently with minimal supervision
  • Strong organizational, time management and interpersonal skills
  • Proven process improvement and optimization success
  • Ability to work flexible hours and days of the week (50+ hours per week)
  • Experience in implementing and maintaining multi-dimensional engineered labor standards
  • Ability to handle multiple high priority projects and maintain day to day needs of the teams that this position supports
  • Experience working in a retail or manufacturing distribution environment
  • Experience with Maynard Operations Sequence Technique (MOST)
  • Supervisory/Management experience (2 years) in quality control and inventory control
  • 5 - 7 Years
14

Continuous Process Improvement Manager Resume Examples & Samples

  • Design, deploy and lead continuous process improvement throughout Shared Services
  • Train transactional teams within Shared Services in Lean six sigma methodology and tools, coach, support and mentor teams through improvement projects and choice/use of tools
  • Deliver training to Sponsors and Stakeholders, globally based, to ensure their part in process improvement is clearly understood, gain their support for structured process improvement and commitment to sponsoring improvement projects
  • Work with teams and internal Customers to identify pain points and problems within end to end processes, assist teams to prioritise and assess problem criticality for projects, ensure the voice of the Customer is heard
  • Develop and embed Lean capability and a continuous process improvement culture within teams. Identify potential candidates for advanced training, develop growing capability
  • Ensure improvements, best practice, efficiency and savings transfer across global process teams
  • Work with teams to map processes and ensure process documentation is maintained and updated with changes to processes and SOX controls are updated where appropriate
  • Monitor improvements and savings, deliver the challenge of 2 times salary saving per year
  • Responsible for delivering the ‘big ticket’ savings projects in Shared Services
  • Develop certification criteria for Lean accreditation internally
  • Own CPI within Shared Services, be the source of knowledge, expertise and support
  • Network extensively with other Shared Services organisations for best practice CPI deployment and development in a transactional environment
  • Champion Lean 6 sigma improvement within Shared Services and across the businesses, communicate improvement success widely, report and present metrics on progress, project status, savings, developing capability, act as ambassador for Shared Services and improvement initiatives
15

Process Improvement Manager Resume Examples & Samples

  • Expert in Process Management Planning, Implementation and Maintaining
  • Strong experience in Process Reviews and Process Audits
  • Strong experience in Process Adaptation and Process Optimizing
  • Strong knowledge of general Systems Integration Processes
  • Strong knowledge of Configuration Management Tools and Processes
  • Good Experience in Acceptance Handling Control and Quality Handling
  • A degree in engineering, ICT or an equivalent qualification
  • Experience from technical roles focusing on integration is a required experience for this role, e.g. experience from work as Integration engineer
  • Team work & collaboration skills
  • Market insight
  • Financial Understanding
16

Business Process Improvement Manager Resume Examples & Samples

  • Works collaboratively with key personnel to create and drive the execution of a roadmap to achieve the strategic objectives to ensure a robust and compliant program
  • Leads process workouts to identify and document existing business processes, as well as propose enhancements to business processes that improve efficiency, boost productivity or address identified needs. Leads team to critically examine, rethink, redesign and drive sustainable performance improvement
  • Identifies, prioritizes and executes on process reengineering to ensure standardization and consistency as well as simplification and efficiency
  • Identifies and executes on opportunities to improve scalability and cost effectiveness
  • Leads key value driver projects to ensure sustainable performance monitoring and improvement and drive visibility to operational ownership
  • Assists business line and project team in developing business readiness plans that include communication plans, training plans and implementation plans
  • Leads key initiatives, applying sound project management, change management and process design principles. Clearly defines the business case, validates the opportunity, scope and executes timely while ensuring sustainability
  • Four-year college degree in Finance, IT, Business or related field, or equivalent work experience is required. Candidates who are Six Sigma Green or Black Belt certified would be preferred
  • 8-10 years of progressive leadership experience, preferably with a combination of project management and business operations is required. Candidates with Financial services/banking or retail industry experience, and/or have Credit expertise are preferred
  • Must also be able to demonstrate proficiency with the following skills
  • Proven track record in Six Sigma, Lean, Change Management and Facilitation methodologies
  • Excellent customer and business focus, with strong communication and interpersonal skills
  • Expertise with working with third parties and staff, both face to face and virtually, to execute on strategy while successfully balancing cost, productivity, and timeliness
  • Strong ability to work in a team-oriented environment; strong facilitation skills
  • Demonstrated leadership oversight of program and project management as well as change management
  • Expertise and experience with cross enterprise initiatives and collaboration with the ability to successfully influence at all levels of the organization
17

Process Improvement Manager Resume Examples & Samples

  • Charters and leads prioritized and significant business process improvement projects using established process improvement methodologies
  • Works with senior leaders to grow process management understanding and lead process improvement initiatives
  • Leads consistent process improvements and breakthroughs across the entire organization while avoiding sub-optimization and ensuring conformity and harmonization of processes
  • Understands and applies business excellence tools and methodologies, which includes planning, scorecard management, process management, process improvement, data analysis, facilitation, Lean activities, project organization, benchmarking etc. and other tools as required
  • Facilitate and deliver business results in terms of improved business efficiencies within the group
  • Maintain and develop process improvement knowledge, skills and abilities to support changing business needs
  • Support the Enterprise Process Improvement Management Manager in advancing process excellence within the business lines
  • Manages Third Party Program Quality Assurance Team to identify areas of non-adherance to Program requirements, perform root cause analysis and identify oportunities for improvement. Report findings to Business Units, Executive Management, and Program Management
  • Manages the prioritization Processs for Program changes, including system enhancements and process design improvements. Charters and leads prioritization and business process improvement projects using established process improvement methodologies including business requirements, impact analysis, and release testing
  • Leads consistent process improvements and breakthroughs across BancWest organization to ensure conformity and harmonization of processes
  • Understands and applies business excellence tools and methodologies, which includes planning, scorecard management, process management, process improvement, data analysis, facilitation, Lean activies, project organization, benchmarking etc., and other tools as required
  • Facilitate and deliver business results in terms of improved business efficiencies within the group and Enterprise
  • Builds subject matter expertise (SMEs) skillset for Program Office
  • LI-MS1
  • Master’s/Advanced Degree preferred
  • Required license(s) or certification(s) Certified Six Sigma Black Belt or Master Black Belt a plus
  • 8+ years BPI, process design, process mapping or equivalent experience
  • Track record of successful process improvements, project management and program management
  • Ability to work with and influence senior management
  • Effective communication and teamwork skills
  • Self-starter with drive, determination, focus, and initiative
  • Group problem solving skills to facilitate teams through problem solving phases
18

Process Improvement Manager Resume Examples & Samples

  • Identify areas of efficiency gains, scope potential solutions, and work with GMS partners to drive process improvement projects to completion
  • Work cross-functionally with multiple stakeholders to ensure all relevant parties are satisfied with recommended outcomes
  • Master the processes and business goals of all teams supported to ensure recommendations are grounded in reality
  • Measure the impact of all projects within your portfolio to gauge ROI
  • Ensure that we’re unifying tools and processes across teams in GMS, so that we’re not building solutions in silos
19

Sheffield Project & Process Improvement Manager Resume Examples & Samples

  • Serve as a change agent of positive impact; use diplomacy and tact to influence involved stakeholders who may have no formal reporting relationship to the position
  • Evaluate and recommend improvements to existing processes and procedures within Sheffield Financial to enhance Sheffield/BB&T’s competitive position while ensuring compliance with policy, legal and regulatory requirements. Assess project issues and risks and develop process excellence-based solutions to meet timeline and resource goals and objectives
  • Plan and lead project teams in collaboration with applicable business areas to identify process improvement opportunities, design and implement changes, develop comprehensive documentation and establish measurement standards of performance and training. Ensure that implemented changes reflect appropriate risk assessment, result in measurable improvements that are “in control” and are consistent with division goals and execution of successful implementation. Act as subject matter expert with regard to project management and process excellence techniques. Evaluate and define best practices for how business processes and systems map and interface with each other to create maximum business value and achieve efficiency of business objectives. Develop process architecture and analyze and document business processes
  • Prioritize, in conjunction with Sheffield’s Chief Operating Officer, improvement processes and strategic projects to improve business results based on cost/benefits, client impact, risk management initiatives and regulatory requirements
  • Manage multiple projects that impact Sheffield Financial to ensure effective and efficient implementation, including supervision of other project managers as assigned
  • Gather and provide input to those who work within Sheffield Financial to ensure maximum quality, profitability and growth and accurate reporting
  • Represent, as assigned, Sheffield Financial on bank-wide taskforces and projects
  • Act as an ambassador for Sheffield Financial in order to effectively communicate and implement Sheffield Financials’ mission, goals and strategies throughout the enterprise of BB&T
  • Provide support as needed for Sheffield’s Chief Operating Officer in line of business training initiatives and presentations
  • Bachelor’s degree in a Business or related field, or equivalent education and related training
  • Five years of banking experience, with two years of experience in a lending or lending support function
  • Ability to lead and manage a variety of people, projects and objectives simultaneously
  • Results-oriented with a sense of urgency around tangible accomplishments
  • Demonstrated conceptual ability to analyze problems, devise sound solutions and resolve problems within span of authority in a timely and responsible manner
  • Ability to demonstrate a passion for effective change and improvement
  • Facilitation skills to lead large-group sessions and problem-solving task forces
  • Strong leadership and interpersonal skills which allow effective working relationships with others at every level in the organization
  • Training design and development experience
  • Leadership Development Program or BB&T Banking School graduate
  • Certifications/advanced study in the following: process (BB&T Process Master, ASQ, Six Sigma Green/Black Belt certifications), quality (CQM) and project management (PMP)
  • Advanced PC skills (e.g. Project, Visio applications)
20

Process Improvement Manager Resume Examples & Samples

  • Lead projects across all the lean pillars at Oakley impacting manufacturing, supply chain, engineering, quality, HR, EHS, and industrialization
  • Extend the culture of lean/continuous improvement to all levels from senior management to shop floor employees
  • Exercise discretion over the creation of a visible, achievable Business Improvement Plan that constantly moves the culture forward in reaching the Oakley’s vision and annual objectives
  • Drive the execution of the kaizens and lean projects
  • Select, mentor, and certify kaizen leaders to become lean tool experts (BB, GB)
  • Train/coach/mentor personnel in lean and CI tools such as 6S, lean conversion standard work, kanban, value stream mapping, visual management, flow production, SMED, variation reduction/DMAIC, design for manufacturing/DFSS
  • Create and facilitate Daily Management processes in designated areas (Gemba)
  • Maintain kaizen sustainment trackers and project KPI bowlers
  • Develop lean / CI training material and execute training
  • Maintains effective working relationship and communication with all cross functional departments
21

Business Process Improvement Manager Resume Examples & Samples

  • Works collaboratively across lines of business, and key partners including IT, to create and drive the execution of a roadmap to achieve strategic objectives
  • Leads process workouts to identify and document existing business processes, as well as propose enhancements to business processes that improve efficiency and boost productivity. Leads team to critically examine, rethink, redesign and drive sustainable performance improvement
  • Identifies, prioritizes and executes process redesign efforts to drive simplification and improve scalability and cost effectiveness
  • Leads key initiatives, applying sound project management, change management and process design principles. Clearly defines the business case, validates the opportunity, scope, builds controls and executes timely while ensuring sustainability
22

Business Process Improvement Manager Resume Examples & Samples

  • Works directly with members of TCF’s senior management team to set the overall strategy and objectives for projects. Aligns the outcome of the projects with the organization’s overall business goals clearly defining the business case, opportunity, scope and controls
  • Monitor the progress of all of TCF major business projects and provide reporting to senior executives. If necessary may also contact specialists within the organization to obtain information or request support to help project teams with difficult problems
  • Partners with Business Unit and Corporate management to prepare a business case for their individual projects while maintaining a strong governance structure. Ensures that the projects align with strategic initiatives
  • Identifies tasks that are common to a number of projects to ensure that teams are not duplicating work
  • Assists individual project managers in obtaining prioritization for their projects including help in establishing plans and goals. Leads process workouts to identify and document existing business processes, as well as propose enhancements to business processes that improve efficiency and boost productivity. Leads team to critically examine, rethink, redesign and drive sustainable performance improvement
  • Leads key initiatives, and applies sound project management, change management and process design principles
  • Assists business line and project teams in developing business readiness plans that include communication plans, training plans and implementation plans
  • Previous experience setting up and running a Project Management Office is a key to success in this position and candidates with this experience would be highly desired
  • 8-10 years of progressive leadership experience, with a combination of project management and business operations is required. Previous experience in financial services/banking or retail industry experience, and/or have Credit expertise would be preferred
23

Process Improvement Manager for Consumer Banking Resume Examples & Samples

  • Builds strong working relationships with the various Business Technology Partners/ Delivery Managers of Consumer Banking and also their Business stakeholders
  • Drives large, cross-functional workshops to gain alignment on Process Improvement opportunities and their benefits
  • Able to drive change without being a bull in a china shop
  • Skilled in capturing process diagrams, benchmarking data, pain-points and benefits using tools such as Visio, PowerPoint, Word, Excel etc
  • Able to make compelling business cases and presentations to senior leadership
  • Has excellent written and oral business communication skills
  • Support the Head of Business Improvement Delivery for Consumer Banking in advancing process excellence within Consumer Banking
  • LI-JM1
  • Bachelor’s Degree required
  • Certified Six Sigma Black Belt or Master Black Belt preferred
  • 8+ years process design, process mapping or equivalent experience
  • 8+ years project/ program management and/ or business analysis experience
  • Financial Services industry experience a definite plus
  • Demonstrated expertise in process improvement tools and techniques
  • Good understanding of business fundamentals, financials, and market drivers
  • Ability to lead projects
  • Strong analytical / problem solving skills
24

Process Improvement Manager Resume Examples & Samples

  • Lead process improvement efforts. Lead and drive large, cross-functional complex Six Sigma and Lean projects and Kaizen events to deliver significant operational improvement and financial benefits. Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position and customer satisfaction
  • Educate and promote a culture of continuous improvement across the enterprise. Collaborate with business partners/champions to drive results. Act as a technical expert and consultant to business partners. Monitor performance improvements and sustainability through key metrics
  • Plan and manage successful project execution, implementation and sustainability. Define process improvement roles and responsibilities for projects. Develop requirements for project planning efforts. Guide selection of appropriate process improvement methodology for projects
  • Coach and mentor business project leaders in the conduct of cross-functional, complex process improvement projects and Kaizen events. Guide business partners’ process improvement practitioners in the conduct of projects or other improvement efforts. Assist business partners’ leaders in selecting projects, assessing skill needs and forming process improvement teams
  • Support project feasibility and business case development, matching projects to the strategic priorities of the business partners. Determine applicability of project ideas to strategic plans and priorities. Identify and engage with business partners’ leadership and process improvement practitioners
25

Process Improvement Manager Resume Examples & Samples

  • Manage Process Improvement (PI) program for TMMC to deliver savings and improve program effectiveness. Includes
  • University / Bachelor’s Degree in Engineering or Applied Sciences
  • 5-7 years’ experience in a manufacturing environment - preferably high speed food, beverage or CPG company
  • Experience in a continuous improvement, process improvement and/or process engineering role
  • Experience in project engineering, process engineering, and/or project management
  • Financial acumen – able to build budgets, explain variances, project risk and opportunity, understand purchase price variance, understand product costing, variable overheads, fixed costs, usages, yields, labour variances, and exchange rate impact
  • Business acumen – able to understand revenue, profit, and the impact of decisions on company priorities
  • Manufacturing Acumen – able to grasp manufacturing methods, packaging, blending, conversion costs, and freight / transportation
  • Problem solver – ability to grasp complex problems and develop creative and realistic solutions
  • Able to lead teams, drive alignment between teams / functions. Able to relate to hourly associates, peers and other managers
  • Able to present complex ideas and solutions in both verbal and written manner
26

Project & Project Process Improvement Manager Resume Examples & Samples

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • Identifies resources needed and assigns individual responsibilities to the Project team
  • Manages day-to-day operational aspects of a project and scope and client interaction
  • Manages project implementation schedule agreed with the client and Manufacturing Manager to ensure milestones and deadlines are achieved
  • Prepares for engagement reviews and quality assurance procedures
  • Minimizes our exposure and risk on project
  • Manages project cost vs. budget
  • Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project
  • Analyzes project profitability, revenue, margins, bill rates and utilization
  • Identifies business development and "add-on" sales opportunities as they relate to a specific project
  • Leads simplification improvement projects linked with company focus
  • Provide leadership and direction to execute the process improvement relevant to Project Management across Latin america
  • Lead and facilitate cross-functional project teams to drive standardization and simplification in a section of a wing-to-wing initiatives relevant to Project Management
  • Serve as a recognized expert for a process focus area
  • Inspires co-workers to attain goals and pursue excellence
  • Ensure GE EHS standard is fulfilled during project execution
  • University degree preferably in electrical/energy/mechanical engineering
  • Proficient English Speaker
  • Proven experience within the Electrical Distribution business w/ relevant equipment product knowledge
  • Proven leadership skills and ability to effectively manage a matrix team / organization
  • High energy level - self-starter
  • Highly Analytical / Clear Thinker
  • Strong organizational skills with high attention to detail and sense of urgency in dealing with tasks
  • Proficient in Microsoft Office Tools, PowerPoint / Excel / Access
27

AP Process Improvement Manager Resume Examples & Samples

  • Manage AP projects that invole process improvement, streamlining, automation; oversee distribution of work to AP team, other workgroups such as coalitions; determine needs for and be liaison for system enhancements
  • Hire coach, evaluate performance and provide direction for the team. Keep manager informed on necessary issues
  • Oversee training and cross-training for team
  • Assists A/P Manager on special projects such as year end closing and reporting, 1099 reporting, AP Recovery Audits, and IRS audits
  • Reviews daily work and departmental reports for errors and informs manager
  • Assists associates with resolving problems with vendors and coalitions. Provide tactful customer support and function as a mentor for team
  • Generate reports for Internal and External auditors as requested; Report on A/P personnel hours worked for accurate pay (timesheets, attendance records)
  • Personal computer skills required (spreadsheets, word processing, e-mail)
  • Accuracy in checking, posting, and verification
  • Knowledge of company A/P policies and procedures
  • Knowledge of SAP and maintenance for roll-in of Coalitions
  • Knowledge of Concur helpful
  • Must be flexible, have A/P knowledge, and be customer oriented
  • Strong Leadership Skills
  • Strong Project Management Skills with technical systems expertise
  • Ability to streamline and implement process improvements by utlizing current technology as well as engaging in partner service provider
  • Ability to generate reports and perform analysis
28

Evms Process Improvement Manager Resume Examples & Samples

  • Creates, and analyzes, Value Stream Maps for all EVMS process and recommends process improvements
  • Develops and maintains EVMS Data process metrics
  • In cooperation with functional managers conducts EVMS training needs analyses
  • Development of a networked Microsoft Project schedule for internal, as well as external Earned Value Surveillance activities as well as schedule for Training Plan development and implementation
  • Maintains databases to automate data analysis of all programs
  • Works with EVMS compliance team members to proactively identify Surveillance Audit Risks and recommends approaches to mitigating the risk
  • Develops and maintains a surveillance training program as well as standard artifact examples for the 32 EVMS guidelines
  • Pulls data from multiple sources such as Micro-frame Project Manager (MPM), SAP, BI, etc. into an access database to automate the analysis of project data to identify audit risks in a data driven DCMA surveillance environment
  • Leads root causal analysis, related to EVMS activities, using six sigma methodologies
  • Recommends corrective actions/process improvements to resolve audit risks, findings or DCMA issued CARs
  • Develops automated mechanisms, using EVMS data, for monitoring the impact of program performance on profit and revenue
  • Typically requires a Bachelors or Masters in business administration, finance, or a related field, along with eleven or more years of progressive project administration experience with at least five of the years managing those operations in an engineering or scientific environment. May substitute equivalent experience in lieu of education
  • Must demonstrate detailed and extensive knowledge of project planning and scheduling, as well as monitoring and reporting on these activities
  • Must demonstrate in depth knowledge of the 32 ANSI 748 EVMS Guidelines
  • Lean Six Sigma Black Belt, or Project Management Professional, certification is preferred
  • Must have in depth knowledge of using MS Access to compile, analyze and report results
  • In depth knowledge of the use of resource loaded MS Project schedules
  • Demonstrated knowledge of visual basic
  • In depth understanding of Risk Management as it applies to EVMS validation
29

Process Improvement Manager Resume Examples & Samples

  • Advise management on technical risks of new an ongoing projects, and review, analyze and assess technologies, system concepts, data and information to recommend applications of new or emerging technologies
  • Provide decision support and advice on investment strategies
  • Assist in portfolio management, planning, and visualization to include identifying transition and implementation opportunities
  • Assist in establishing procedures and standards for managing technical development/architecture plans across the portfolio
  • Review, analyze, comment and prepare staffing documents including plans, policies, concepts of operation, technical architectures, initiatives, and programmatic documents
30

Provision Process Improvement Manager Resume Examples & Samples

  • Be part of a wider team and help manage a portfolio of process improvement initiatives using industry recognized process improvement methodologies and tools (Six Sigma)
  • Conduct/facilitate process improvement projects and ongoing facility gap assessments around continuous improvement efforts
  • Collaborate with internal and external partners to ensure effective integration of initiatives as well as to foster collaborative and organizational learning
  • Assist in standardizing and sharing Best-In-Class continuous improvement practices throughout the provisioning process
31

Quality & Process Improvement Manager Resume Examples & Samples

  • To analyze KPI and performance statistics and identify areas for improvement
  • To follow up on internal and external problems and applies best-in-class analytical methodologies to identify root causes and develop solutions
  • To lead 4 Q projects and kaizen activities within TMC
  • To analyze volume information and identify opportunities to optimize, e.g. through consolidation, changes in routing, transport mode etc
  • To advise internal customers how process changes on their side can help to improve quality of operations
  • To analyze TMC-internal procedures and areas for improvement
  • To develop and maintain SOP and other process documentation
  • Proven track record of applying problem-solving frameworks, such as 6 sigma, DMAIC, PDCA Cycle etc
  • In-depth knowledge of leading Transport Management Systems or optimization software is a plus
  • MS Excel expert
  • Ability to work independently with a sense of urgency
  • Good general understanding of end-to-end supply chain processes including material planning, warehouse operations, sales and operations planning (S&OP)
  • Good planning and organization skill
32

Process Improvement Manager Resume Examples & Samples

  • Leading plant activities to support design of new products, modifying existing designs, improving production techniques, and developing test procedures
  • Assisting in the forecast of plant operating cost and preparation of budget and capital requests
  • Transferring knowledge of technical processes to production employees
  • Maintaining a working knowledge of new technologies which may improve operations, and develops recommendations accordingly
  • Maintaining a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
  • Excellent communication skills with all levels of the organization
  • Experience with equipment maintenance and optimization in a manufacturing environment
  • Proven record of developing and implementing preventive maintenance and reliability programs and systems
  • Experience conducting complex maintenance and engineering studies and leading process improvement initiatives
  • Strong experience with equipment maintenance techniques, such as Failure Mode and Effects Analysis (FMEA), Total Productive Maintenance (TPM), Reliability Centered Maintenance (RCM), Predictive/Preventive Maintenance, etc and the ability to teach these techniques to others
  • Previous experience with Statistical Process Control and Team Facilitation
  • Experience with a Computerized Maintenance Management System (CMMS), such as SAP
33

Consumer Operations End to End Process Improvement Manager Resume Examples & Samples

  • Providing leadership for End to End process analysis governance framework, including maintenance of the End to End review playbook and templates and helping to enforce adherence to governance standards across the business segment
  • Creation of future state risk/control, KRI, KPI and SLA requirements
  • Responsible to build relationships within and across the business line to identify innovative approaches to address execution issues and needed enhancements such as procedures, templates, standards and tools to the Segment and Enterprise teams
34

Senior Provision Process Improvement Manager Resume Examples & Samples

  • Plan, lead & manage a portfolio of process improvement initiatives using industry recognized process improvement methodologies and tools
  • Act as a change agent to foster and support a daily work improvement culture throughout the organization
  • Participate/facilitate process improvement and strategic goal setting sessions throughout the business
  • Drive the data collection and analytics to identify opportunities for improvement to the provision process
  • Analyse opportunities as well as guide and plan actions around continuous improvement initiatives
  • Propose and implement provision process improvements
  • Identify trends and process variations as part of establishing a continuous improvement monitoring system for provisioning
  • Supports the business in decision making through data and interpretation from a lean perspective
35

Process Improvement Manager Resume Examples & Samples

  • Team Facilitation
  • Team Leadership
  • Assisting teams in presenting data and conclusions clearly
  • Working with improvement team sponsors as necessary to address barriers to team success
  • Degree (BS/MS) in a quantitative field - or equivalent
  • 5+ years in senior analytical role
  • Experience of working in an international environment
36

Process Improvement Manager Resume Examples & Samples

  • Previous experience in a process improvement role
  • Must be prepared to travel - up to 50% travel
  • Practiced working knowledge of Six Sigma tools and Lean techniques
  • Experienced in a quantitative role, ideally utilizing Six Sigma methodology
  • Work experience within Fast Moving Consumer Goods (FMCG) and (Lean) Manufacturing industries/ logistics, supply chain and/or transportation industries
37

Global Business Unit Process Improvement Manager Resume Examples & Samples

  • Support the BU in defining global quality and operations BU strategy in line with group strategy in order to ensure the organization delivers a consistent product, which conforms to customer expectations
  • Develop improvement processes and support local teams focused on improving performance in accordance with BU operations strategy
  • Deploy BU framework in order to determine the effective quantification of waste and inefficiency in the supply chain and at the same time prioritize areas for improvement
  • Coach and support local team to implement corrective actions
  • Define, monitor and propose improvement plans for Key Performance Indicators in a Total Quality Management approach
  • Support the BU quality community and IS team in a coordinated way to define and implement common quality processes
  • Collaborate with the BU SCM in the supplier qualification framework definition
  • Support the definition and implementation of global BU quality standards, tools, guidelines and governance, identifying and promoting benchmarking and best practices spreading across the organization
  • Provide expert advice throughout the organization leading to more effective / productive activities including the people development of the teams
38

Regional Process Improvement Manager Resume Examples & Samples

  • Process Improvement Program Management in LatAm
  • Global Programs Implementation
  • Lead High-Profile Cost Improvement Projects
  • Lead Critical Strategic Customer-Oriented Projects
  • Lead Strategic Kaizen Events
  • Act as Trainer and Coach
  • Accelerate Innovation based on the Design Thinking Methodology
39

Business Process Improvement Manager Resume Examples & Samples

  • Minimum of 3-5 years focused project management experience
  • Bachelor's degree from accredited college or university
  • Skillful at meeting objectives while fostering buy-in and engagement
  • Skillful at leading customer focused projects across organizational boundaries and levels
  • Strong communication (i.e. oral, written, interpersonal and presentation) skills
  • Demonstrated experience interacting & collaborating with operational areas in gathering, documenting and developing business requirements for projects
  • Results oriented, ability to meet and exceed objectives and handle multiple deadlines and priorities
  • Strong analytical and business problem solving skills
  • Proficient in various MS Personal Computing Programs (i.e. Excel, Word, Outlook, Access, MS Project etc.)
40

Process Improvement Manager Resume Examples & Samples

  • Develop, improve and maintain strong process analyst and training team to support business growth
  • Establish short and long term target aligned with business direction
  • Lead and facilitate the team to deploy continuous improvement and deliver optimal operations efficiency
  • Lead the sourcing and structuring of appropriate data to make robust business analysis and decisions
  • Develops scenarios, collects and interprets data to determine appropriate action
  • Develop systematic approach to generate operational efficiency improvement opportunities and drive implementation
  • Influences others through data and analysis to deliver better operational efficiency
  • Actively lead and/or participate in the development and enhancement of appropriate tools and methods to identify further opportunities
  • Lead and facilitate team improve operation shop-floor knowledge and skill
  • Lead and support complex, multiple or cross-functional projects
  • Lead and support benchmarking activities both internally and externally to improve performance
  • Participate in daily operational performance review
  • Participate in operations efficiency communication as appropriate
  • Contribute to global and local objective
  • Bachelor degree in any field
  • Experience in rubber manufacturing at least 5 years (Polyisoprene would be a plus)
  • At least 2 year of experience in supervisor / manager level
  • Good team player, self-driving, analytical, logical thinking, leadership
  • Good MS office skill
41

Business Process Improvement Manager Resume Examples & Samples

  • Lead cross functional projects or teams to address quality issues
  • Develop and manage cross functional business partner relationships; interact with leaders at all levels in multiple business operations functions, consumer driven health operations, provider contract loading, customer service, billing, appeals and grievances and IT
  • Influence and drive quality (first pass zero defects and rework remediation) and continuous process improvement priorities and activities by business partners
  • Create executive level presentations to communicate top quality and continuous process improvement opportunities, along with business partner initiatives to improve quality results
  • Partner with business operations to develop and monitor supporting business processes and controls to detect and prevent quality issues
  • Serve as trusted business advisor with excellent organization, verbal and written communication and influencing skills
  • Facilitate meetings with business partners to address complex issues
  • 5+ years of experience in the healthcare industry, with a preference for extensive experience in consumer driven health operations and provider contract loading
  • 3+ years of experience leading and executing quality and / or continuous improvement programs
  • Exposure to business processes (e.g., Provider Contract Loading, Systems, Claim Processing, Enrollment, Appeals & Grievances, Customer Services) for the Medicare &
42

Process Improvement Manager Resume Examples & Samples

  • Lead multiple complex, high-visibility process innovation projects that span multiple central departments and disparate department and academic units
  • Take ownership for planning/managing the execution and integration of initiatives and activities on cost management and productivity, which may include members from all disciplines of the organization
  • Assess processes to determine how to reduce rework, improve quality, improve efficiency, increase revenue and/or improve the ability to deliver desired services or outputs
  • Work closely with affected departments and academic units to assess fit/gap of currently implemented enterprise applications to support process innovation solutions, present data to management to influence implementation decisions and facilitate discussions and negotiations that drive consensus on implementing recommendations within a highly complex and cross-functional environments
  • Structure the project approach and determine process improvement tools to be used for maximizing the net improvement in targeted business processes
  • Advise in analysis of operational intelligence metrics by defining and identifying key measures and performance metric targets and assisting in development of complex cost-benefit and return on investment analyses for proposed changes
  • Provide hands-on team facilitation, coaching, mentoring and/or training, and process improvement subject matter expertise to business partners
  • Develop and execute comprehensive change management strategy relative to project and stakeholders; orchestrate and lead change management methodologies
  • Challenge current working practices; identify process improvement opportunities and facilitate goal setting using customer feedback, analysis, and other systems
  • - Other duties may also be assigned
  • Sound working knowledge and experience using and applying process improvement best practices /techniques, lean six sigma and project management skills in a structured project environment
  • Demonstrated experience modeling business processes using a variety of tools and techniques
  • Ability to work with little or no direction in environments resistant to change or unable to change quickly
  • Exceptional communication skills and the ability to communicate and present appropriately at all levels of the organization through written and verbal methods
  • Excellent influence management skills
  • Ability to work across multiple, distributed, siloed, functional groups
  • Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity
  • Aptitude for understanding organization operations and culture and the related functional capabilities of implemented enterprise applications (custom and off-the-shelf)
  • Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows
  • Proven ability to effectively facilitate a training session, one on one, or with a group
  • Bachelor's degree in Science, Engineering, Accounting, Finance, Business, or other related field and three or more years of progressively responsible, relevant process improvement experience
  • Lean Six Sigma Green Belt certification with significant related work experience. Black belt certification preferred
  • Oracle Financials and eBusiness suite experience in the higher education industry a plus
43

Process Improvement Manager Resume Examples & Samples

  • Minimum 5 years of supervisory production/maintenance experience in manufacturing environment
  • Ability to work with all levels of leadership and utilize data to influence senior leadership
  • Demonstrated ability to coach/mentor employee team members
  • Proficient in all Microsoft Office Products
  • Previous experience working in a union environment
  • Strong background in LEAN manufacturing
  • Powertrain/assembly/stamping experience
  • Bachelor's degree in technical field preferred
  • Advanced Degree is an asset
  • Demonstrated problem solving skills are preferred
44

Swot-process Improvement Manager Resume Examples & Samples

  • Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
  • Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
  • Contribution to Team Success – Actively participating as a member of a team to move the team toward the completion of goals
  • Customer Focus and Relationship Building – Making customers and their needs a primary focus on one’s actions; developing and sustaining productive work relationships
  • Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time
  • Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
  • Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
  • Project Management- applies tools and processes to identify, communicate and manage project goals, schedules, responsibilities, progress, performance and priorities
  • Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Use of Technology – Ability to navigate Lawson Payroll Module, understanding of Kronos, Concur and other Payroll Systems
  • PC Skills – Demonstrated proficiency in PC applications required
  • Experience within healthcare operations preferred
  • Travel required, 80%
45

Process Improvement Manager Resume Examples & Samples

  • Facilitates the execution of the WW ACES strategy through local management and support teams
  • Coaches and trains local management, CS Associates and project teams on ACES concepts and methodologies
  • Performs quantitative analysis of key process indicators to identify opportunities for process improvement
  • Demonstrates discretion in coordination of project scoping and selection to align with business objectives
  • Oversees segment of site project portfolio as assigned, assisting individual project managers with execution and delivery of results
  • Help drive site communication, including project updates and other initiatives through approved site communication plan
  • Manages projects as assigned by manager
  • Attend meetings as necessary to facilitate growth and network-wide parity
  • Bachelor's degree or equivalent post-secondary degree
  • Experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts
  • Experience communicating and presenting to groups
  • Mastery of SQL, SharePoint, Excel, Power Point, Word and Statistical package (e.g. JMP or Minitab)
  • Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
  • Strong communication verbal and written communication skills
46

Business Process Improvement Manager Resume Examples & Samples

  • Own the development of business process and system improvement opportunities and communicates outcomes to the team
  • Execute post-mortem assessment to drive continuous improvement as outlined by the Business Process and System Improvement Managers
  • Lead, communicate, and schedule training sessions with customer(s) on implemented processes and/or systems
  • Handle special projects, ad-hoc analysis, and report template solutions
  • Present and communicate to all levels of the business
47

Converse, Process Improvement Manager Resume Examples & Samples

  • Requires minimal manual effort to run regularly
  • Art & Science profile
  • System and Design thinking
  • Resilience to ever changing business conditions
  • Demonstrated experience creating structure and reporting in an unstructured environment
  • Experience using relational databases (Access, SQL, VBA, etc.) is required
48

Risk Mitigation & Process Improvement Manager Resume Examples & Samples

  • Front all internal and external audits issues for the department and ensure audit action items are closed appropriately and promptly
  • Conduct risk assessment for key initiatives and risk focus areas highlighted and advise the management on the mitigation control processes to be implemented
  • Represent the department at group level working committees for thematic issues affecting the bank and drive the program at departmental level in closure of the gaps.ie. Tech Risk Forum and International Centre Control Committee
  • Represent department in reviewing NPA (New Product Approval) and ORR (Outsourcing Risk Review) with agenda related to the department. i.e. applications supported
  • Assume the SQA role to work with IT Shared Services ensuring project deliverables are compliance to the bank SDLC standards
  • Manage the department’s process improvements and quality programs by participating in research / advisory services, including capturing of organizational metrics and analysis
  • Run the day-to-day operations and tasks of ID control team. E.g. Ensure all privileged ids are lodged into cyber-ark (software password vault), handover to id management, review of privileged ids privileges and usages
49

Mortgage Banking, Process Improvement Manager Resume Examples & Samples

  • Work across functional organizations to identify synergies
  • Problem solving skills- Candidate must demonstrate the ability to identify key issues, gather data to investigate those issues and develop actionable recommendations. Given a strong fact base, candidate should be able to defend point of view in the face of resistance
  • Analytical skills – Candidate must be highly analytical with experience in defining analytical approaches for projects and applying a range of analytical tools to synthesize insights and develop solutions
  • Communications skills - Candidate must possess strong written and oral executive-level communications skills, including the ability to quickly adjust messages and style based on different audiences and agendas
50

Process Improvement Manager Resume Examples & Samples

  • Review, Mentor and Own: To mentor and/or lead improvement projects which are prioritized for execution (JDIs, Kaizens, DMAIC). Conduct governance meeting at a defined frequency to check status of solution against the timelines
  • Reporting: To report project milestone status with all stake holders providing regular updates to senior management
  • Benefit Quantification: Quantify benefits potential and realized from the projects in terms of $ savings (ROI) and/or Metric improvements, obtain sign-off for project closure
  • Collaboration: Supports best practice sharing, replication and standardization across all TRMS sites
  • Learning & Development: Development and implementation of training program(s) on Lean Six Sigma philosophy, theory, and application tools / techniques. Facilitating, training, and coaching team members in the use of quality & statistical tools /techniques
  • Demonstrated ability to develop and execute complex project roadmaps
  • Change agent with the ability to lead change across all levels of the organization and be hands-on to implement improvement design
  • Execution of WW TRMS ACES strategy, support and improve the TRMS ACES program locally and globally
  • Excellent oral, written and interpersonal communication skills along with outstanding facilitation skills
  • Ability to interpret, analyze, and understand complex data sets
  • Proven work experience working with process improvement using lean six sigma tools & techniques
  • Demonstrable experience in working in an operations and/or service environment
  • Certified Lean Six Sigma Green Belt from a reputed institute or organization
  • Prior Process Improvement experience with demonstrated success in leading projects in Cross-functional environment
  • Prior experience on training on Lean Six Sigma or Quality tools/techniques
  • Prior experience on working with statistical tools like JMP, Minitab etc
51

Senior Process Improvement Manager Resume Examples & Samples

  • Provide practical application of collaborative, end-to-end, customer focused approaches (Lean methodology)
  • Provide the management of project scope and sequencing of activities with/for a team of Improvement managers
  • Champion the practical application on six sigma
  • Lead and deliver process improvements
  • Support and mentor for lean principles
  • Frequent travel accross our network with some overnight stays
  • Lean Six Sigma Black Belt
  • Ability to teach others to coach and contribute to the on-going training and development of the CI community
  • Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities
  • Expert in the use of forensic, analytical methods (e.g. Six Sigma)
  • Ability to provide innovative thinking on key business issues
  • Strong influencing skills, ability to operate effectively at all levels of the organisation - including a demonstrable track record of resolving issues effectively
  • Managing projects and people
52

Specialty Process Improvement Manager Resume Examples & Samples

  • Lead the development and continuous improvement of key tools for the Director, Specialty Quality and other operational leaders to manage business performance
  • Assess current reporting capability and identify opportunities for improvement and develop automated solutions
  • Drive standardization and automation of metrics and analytics
  • Partner with operational leaders brainstorming process improvement opportunities and securing buy-in for solutions
  • Analyze and identify opportunities to reduce process variation, improve process capabilities and optimize process performance
  • Drive adoption of automated solutions serving as SME for formal and informal training development
  • Be a change agent removing organizational barriers to continuous improvement process
  • Lead and/or mentor Process Improvement Analysts, Project Coordinators, or even Project Managers
  • Serve as the process improvement liason for PMO, Quality Assurance, Learning Services, and Contract Management teams
  • Manage and develop one or more direct reports to their full potential providing opportunities to enhance employee career growth and developing the appropriate talent pool to ensure adequate bench strength and succession planning
53

Quality & Process Improvement Manager Resume Examples & Samples

  • Analyzing KPIs, performance statistics and internal procedures and identifying areas for improvement
  • Leading 4 Q projects and kaizen activities within TMC
  • Managing a team of specialists
  • Analyzing volume information and identifying opportunities to optimize, for example through consolidation, changes in routing and transport mode
  • Advising internal customers how process changes on their side can help to improve quality of operations
  • Developing and maintaining SOP and other process documentation
54

Business Process Improvement Manager Resume Examples & Samples

  • Lead multiple continuous improvement efforts across Shared Services teams (AP, AR, FSS, and Reporting) to gather information, solicit ideas, analyze gaps and recommend process enhancements or changes to drive operational efficiency
  • Able to identify improvements that have reach beyond Shared Services to drive GPC wide value
  • Manage BPI BA’s through projects and help develop their understanding of PeopleSoft and AP & AR processes
  • Build as-is and to-be workflows, project plans, and recommendations based on input from stakeholders
  • Support functional teams through implementation of adopted recommendations
  • Partner with other Global BPI teams to achieve companywide savings and efficiencies
  • Develop plans for ongoing compliance with internal policies and external regulatory requirements and of process improvements
  • Establish project plans, management discipline, and timelines for all APAR BPI initiatives and report progress to Management
  • Provide thought leadership on process improvement
  • MBA or CPA with 10+ year of relevant professional finance and accounting experience
  • Experience in evaluating existing business processes, recommending enhancements and implementing changes
  • Proven experience and certification in project management methodologies
  • PeopleSoft experience a plus
  • Demonstrated experience managing and collaborating on teams across multiple professional disciplines
  • Strong written and verbal communication skills across multiple professional disciplines
  • Knowledge of Finance and Accounting policies, procedures, processes and best practices
  • Strong advisory skills
  • Demonstrated ability to deliver operational success
  • Strong team development skills
  • Proficient user of advanced Excel functions
  • cbapar
55

Process Improvement Manager Resume Examples & Samples

  • Responsible to track day to day process performance on cluster level and also ensure or predict issues that may affect other functions
  • Stakeholder Management with Customer Service Managers and GSC members, (level 3 and level 4)
  • Act as Deputy in front of CLT when required
  • Take full responsibilities and end-to-end ownership of customer service processes and issues
  • Engage in constructive problem resolution and provide solutions
  • Act and communicate proactively and keep Customer Service Managers informed of any issues or deviations of process
  • Work closely with Business Finance in regards to performance results
  • Address root causes and seek continuous improvements – constantly look for ways to improve work processes
  • Work independently and assist the team in realizing goals and standards – share knowledge and best practices
  • Travel to countries to implement best practices and analysis of GAPs
56

Process Improvement Manager Resume Examples & Samples

  • Support the developing and implementation of Mercosul Line Management System/Model
  • Support the data availability used to drive performance. QlikView and ECargo maintenance and development
  • Structure the agenda of the Management System in the board of directors, and guarantee the cascading to the organization
  • Work with business functions to analyze existing processes/systems, operational challenges; use root cause analysis and design, recommend and drive process changes to improve business performance/reduce cost/increase customer satisfaction
  • Disseminate the Management System culture, including root cause mapping, action plans, PDCA cycle etc
  • Ensure Integration with GSCs, Customer Service, Commercial, TnM, Operations, Crewing, TVOs, Documentation, Finance, all areas. Drive efficiencies and synergies across the areas, where relevant
  • Remove non-value adding/outdated processes. Drive automation as well as off-shoring
  • At least 4 years relevant work experience
  • Graduated in Engineer, Economics or Administration
  • Advanced English (mandatory)
  • Average Spanish
  • Management Systems / Management Models, Process Improvement/Process Excellence/Six Sigma certifications strongly preferred
  • A strong team player, but also possess the able to work independently
  • Holistic approach to problem solving with ability to see the bigger picture/assess risks
  • Good networking abilities with strong stakeholder management skills
  • Excellent verbal, written and presentation skills
  • Results-oriented, analytical and innovative
57

Operations Process Improvement Manager Resume Examples & Samples

  • Identify opportunities to improve inefficient processes to enable CSO staff to stay focused on quality in an efficient way
  • Build tools in MS Excel and/or work with Americas and global automation and outsourcing leaders to improve the quality and efficiency of colleagues at all levels within the CSO
  • Support the Customer Service Office management in continuously analysing, challenging and improving the CSO’s quality and efficiency and the CSO’s KPIs
  • Build on Damco Operational Excellence (OPEX) methodology and keep tools, techniques and behaviours alive in the CSO
  • Lead the CSO’s engagement with the regional and global Continuous Improvement network to share and collect best practices
  • Ensure that changes / updates / improvements to the initial training material are effectively cascaded through the entire CSO and are permanently engrained into the operation
  • Introduce end-to-end process mindset into the CSO through training, coaching, and use of OPEX tools and techniques
  • Support the Commercial team during the pursuit stage and contract negotiation to ensure credible operations are agreed and delivered by our Operational teams
  • Drive the process of efficiently implementing customer programs by understanding the value proposition presented to the customer and how our tools and functions to deliver that solution
  • LI-AME
  • Advanced / expert Microsoft Excel knowledge is a must
  • Well organized and independent; able to thrive in a high volume, fast paced environment and identify and stick to priorities and meet deadlines
  • Comfort and experience to master Damco’s systems and adapt our tools to our customers’ needs
  • Strong interpersonal and communication/listening skills – ability to engage stakeholders, build buy-in and excitement, train and coach individuals, and thrive in a matrix organization
  • Mission First mentality; dedicated to delivering positive outcomes and guaranteeing success of our customers missions
  • Analytical, project management and process improvement skills
58

Business Process Improvement Manager Resume Examples & Samples

  • Lead multiple process improvement projects with direct contact with senior executives in the organization
  • Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program
  • Facilitate quality and change management processes - Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit
  • Perform business process mapping & analysis - Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan
  • Conduct process bench-marking exercise - Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines
  • Mapping functional solution to technical solution - Create to-be process maps and functional design. Identify the best process to be mapped with the system to improve productivity of the team
  • Process data analysis using six sigma methodologies - Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time
  • Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities
  • Develop guidelines for process improvement initiatives - Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc
  • Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives
  • Serve as a the principal adviser for Grab for all departments within this growing organization
  • A Bachelor or Master’s Degree in Business Administration or Engineering, with a minimum 8 years of continuous improvement or lean implementation experience
  • An expert in continuous improvement tools and techniques across different functions within a business and familiar with systems thinking
  • A Lean Six Sigma (Black Belt) certification,
  • Experience working with senior management to secure mandate and support for continuous improvement introduction
  • Experience as an internal or external consultant or coach
  • High levels of adaptability in working in a fluid start-up environment
  • Sound business insight and wide functional experience
  • A proven experience in leading multiple projects concurrently
  • An excellent organisational, and problem solving/decision making skills
  • Intelligence, motivation as a self-starter with a strong interpersonal skills and work ethic
  • Convincing executive presence and demonstrated influencing skills
59

Process Improvement Manager Resume Examples & Samples

  • Drive internal quality team improvement
  • Benchmark Dyson quality with external organisations
  • Develop training (internal and external to quality within Dyson)
  • Communicate about quality within Dyson and its supply chain
  • Develop and maintain reporting of status within Global Quality & Reliability
  • Drive ad hoc projects – eg. recruitment campaign
  • Prepare strategic or Executive level presentation material for quality leadership
  • Able to run an ambiguous brief in a fast paced environment
  • Capable of effectively communicating with and gaining respect from intelligent technical and non-technical people
  • Interested in technology, engineering or product
  • Enjoys working with capable people
  • Curious and keen to learn
  • Engineering background
60

Process Improvement Manager Resume Examples & Samples

  • Manage high-impact and complex process improvement projects as directed or approved by senior level management. Lead or advise teams with members from within the Division and throughout the Corporation to improve cross-functional and internal processes, systems, and services
  • Provide leadership and direction to the Process Improvement Team to meet divisional improvement goals. Perform duties associated with managing staff, to include selection, coaching, evaluation, scheduling, and termination, within established staffing guidelines
  • Lead/Facilitate the Division's annual strategic planning process in the establishment of both long-term and short-term objectives that effectively support Corporate objectives. Propose, develop, and track key performance metrics to assist the management of the Division's strategic objectives
  • Lead the division in the identification, implementation, tracking, and documentation of cost savings initiatives and process efficiencies and provide associated reports for Senior Leadership Team and Executive Management
  • Utilize proven Six Sigma methodology process improvement tools to objectively make recommendations for improvement
  • Maintain relationships with the Value Improvement Team and the Black Belt Network to keep skills current and to ensure consistency of Process Improvement Policy & Procedures between the Division and the Corporation
  • Lead Division Innovation Program in order to foster a creative environment and seed the Corporation's Chairman's Innovation Award Program
  • Recommend and track appropriate internal and external training for the Division to develop and maintain required skills and professionalism
  • Manage Process Improvement Team's expenses in keeping with the Division's profit plan
  • Coordinate the Division's interaction with internal and external audit representatives as necessary to ensure compliance with Corporate directives
  • Develop and demonstrate a working knowledge of all Division Functional Areas
  • Bachelor's degree in a business-related field or equivalent education and related experience
  • Five or more years of management experience
  • Ability to negotiate and influence decision-making process involving individuals with no formal reporting relationship to this position
  • Five years of experience consulting/training in quality and/or process improvement-related topics and skills
  • Six Sigma Black Belt certification
  • Ability to manage multiple projects and tasks simultaneously
  • Advanced PC skills with strength in Microsoft Office and Quality Software Packages (e.g. SPC XL, Visio, MINITAB)
  • Advanced project management skills
  • Excellent verbal, written, facilitation, problem solving, interpersonal, negotiating and consulting skills
  • Ability to manage complex, challenging, and visible projects with minimal or no supervision
  • Availability to travel as required
  • Graduate degree in business-related field
  • Quality Manager Certification
  • Experience in commercial facility maintenance and management
61

Quality & Process Improvement Manager Resume Examples & Samples

  • Develop detailed work plans, schedules, project estimates, resource plans, and report out regularly on project status, issue and risks
  • Participate in the development, control and revision of Standard Work Instructions (SWI) and other control documents
  • Provide leadership and coaching to ensure participation and buy-in from employees in order to successfully implement process improvements resulting from Kaizen event and other CI activities
  • Facilitate/lead Kaizen events and employ other lean methodologies to achieve business results
  • Ensure that CI and HDOS maturity project plans are developed and maintained, rolling up to master program plans and tracking documents
  • Develop, train, and mentor non-CI team resources to write Standard Work Instructions (SWI)
  • 5 – 8 years experience implementing contemporary process improvement methodologies in an Operations environment, preferably in transactional, high volume, and high mix environment
  • Excellent verbal and written communication skills; Proficient in MS Office, Project, Visio, Minitab preferred
  • Facilitating / Leading Kaizen Events in different business environments; Proficient with Lean and Six Sigma tools and methodology; 6S, Visual Mgmt, VSM, Kaizen, A3, SWI, FMEA, etc.; Developing Quality Management Systems and corresponding control documents including Policies, Procedures and Standard Work preferred; ISO implementation experience preferred; Developing training material and delivering Lean “Teach and Do” Modules; Implementing RCCA and Process Improvement methodology; Project Management experience; Travel 50% required
  • LI-JT1
62

Process Improvement Manager Resume Examples & Samples

  • Responsible for Site Inspections project performance reviews and for establishing effective margin improvement initiatives in existing projects
  • Implementation and support of Market Support (MS) IT Strategy for ERP aligned to MS Processes, CRM and other initiatives such as salesforce.com and TMSi. Development and management of Site Inspections (SI) Outage Tools
  • Department interface with Engineering, Supply Chain Management (SCM) and Field Service (FS) to ensure information is passed in a timely manner. Ensure outage forecasting, project reviews and operational status information is shared with a planning horizon of 18 months
  • Training: ensure all personnel involved in Site Inspections (FS, SCM & PM’s) are fully conversant with the Site Inspection business performance models and processes. Support in the development and training strategy for Project Managers and the support functions to facilitate a business wide understanding of Site Inspections function. Establish alignment and consistency across all Customer Support Professionals and project support professionals. Responsible for the definition of a Project Manager outage training manual to ensure training standards are maintained
  • Customer satisfaction - Monitor customer complaints, define, develop and deliver improvements to processes (lessons learnt) and monitor feedback to customers of improvement initiatives; establish recommendations to Heads of Department with regards to Customer Interface areas of improvement
  • On a IGT PM level - responsible for coordination of outage reviews
  • On an IGT PM SI Level responsible for coordination of KPI's for Site Inspections department, including Data Management with Data owners. Provide processes for integration of data from other departments / business units into PS DG IGT PM processes and IT Tools. Provision of timely management reports to Senior Management
  • Risk management - Access Site Inspections Project Portfolio and identify and assess all risk factors, devise suitable strategies with Site Inspections Project Managers for risk mitigation by the use of risk, issues and opportunity monitoring and lessons learned data base. Identify initiatives to minimise non-conformance costs, negotiate change requests with stakeholders and incorporate them into Projects
63

Process Improvement Manager Resume Examples & Samples

  • Lead process improvement projects from inception to implementation to enhance the efficiency of the GMS org
  • Investigate current workflows and process-related pain-points by interviewing and shadowing sales and marketing field agents
  • Document existing workflows and re-create streamlined workflows to show the gap between the current and ideal end states
  • Develop recommendations for moving to the ideal end-state process and present proposals to key stakeholders and senior level leaders for buy-in
  • Project manage the execution of recommendations by working closely with XFN stakeholders through an implementation plan
  • Measure the performance of newly implemented workflows and iterate on the process for continual refinement
  • Develop strong collaborative relationships with key stakeholders across the company to identify opportunities for future efficiency projects
  • Able to foresee implications of different courses of actions when making decisions and mitigate against any potential problems
  • BA/BS degree in Business or related field
  • 5+ years of consulting or project management experience, or 3+ years with MBA/Master's degree
  • Proven ability to find efficiency gains by simplifying processes
  • Demonstrated problem solving skills with experience providing business insights and recommendations from multiple input sources (e.g. data sets, interview feedback, process flow documents, etc.)
  • Experience presenting organizational and process flow content to general audiences
  • Experience in efficiency measurement and change management techniques
64

Business Process Improvement Manager Resume Examples & Samples

  • BS/BE in a relevant engineering discipline or equivalent level of knowledge or experience
  • 5 years management experience or team leadership role
  • Travel : Less than 25%
  • Ability to manage diverse group of team members
  • Demonstrated ability to lead programs/projects
  • Ability to influence all levels within the organization
65

Process Improvement Manager Resume Examples & Samples

  • Review processes in Fund Accounting, identify inefficiencies and create innovative solutions
  • Create efficiencies through automation of manual processes
  • Assist with training and documentation of Data Team and Expense Team processes
  • Primary support for Confluence Unity Expense Module
  • Support Data Team technology including Sungard, AVA, Unity, and Crystal Reports
  • At least 5 years of experience with investment company industry
  • Experience with developing tools using VBA in MS Excel is a huge plus
66

Process Improvement Manager Resume Examples & Samples

  • Act as a change agent on the floor and constantly challenge the status quo
  • Provide guidance for chartering of projects and kaizen events
  • Implementation of PPI and lean manufacturing practices (5S, Visual Controls, A3, SMED, Flow, GEMBA’s, Standard Work, etc.)
  • Capture & record training and help coordinate the measurement, idea generation, tracking and reporting of PPI savings impact
  • Identify, prioritize, and lead PPI initiatives that are aligned with Value Stream business objectives
  • Assists in managing the Productivity Funnel process for the value stream to ensure that projects have clear ownership within the business to drive execution
  • Partner with management to drive ownership of CI activities within the site
  • Ability to train site resources in the areas of PPI and lean principles implementation
  • Performs other duties and responsibilities, as needed
  • Bachelor degree in engineering, biology, chemistry, business or related field AND 5 years of experience with continuous improvement in a manufacturing environment; OR master’s degree AND 3 years of experience with continuous improvement in a manufacturing environment
  • Experience working in recognized Lean business system and a solid understanding of Six Sigma and Lean Manufacturing/Enterprise philosophies
  • Experience coaching alignment between strategic business plans and lean improvement plans
  • Proven project implementation track record delivering results
  • Strong preference for experience with databases and complex data analysis (SQL, Access, Macros, Tableau, Minitab, ERP/MRP, etc.)
  • Experienced in advanced data collection, measuring, analysis, improvement and control
  • Ability to deliver fact- based decisions and apply a mindset for Lean Management
  • Proficient in use of Microsoft Office Suite and ability to master a variety of software applications (SAP, iConnect, Dploy, Visio)
  • Experience with quality systems and deviations/quality investigations
  • Detailed knowledge of quality theory and lean tools and methodologies (5S, Visual Controls, A3, SMED, Flow, GEMBA’s, Standard Work, etc.)
  • Demonstrated ability to solve problems through effective application of root cause analysis and countermeasure methodology
  • Ability to accurately and quickly assess a situation on the manufacturing floor and determine and implement corrective measures to maintain flow of production
  • Collaborative team approach and excellent interpersonal, time management, decision-making and conflict management skills
  • Strong scientific, manufacturing, and/or quality background
  • Ability to see bigger picture and envision step-change scenarios
  • Leadership or supervisory experience
  • Knowledge and/or experience in ISO quality standards
  • Possess demonstrated knowledge of ISO/FDA/GMP and other regulatory requirements
  • Experience working in process manufacturing, preferably related to reagent or chemical manufacturing
  • IVD experience with focus on clinical lab diagnostics
  • Certification as a Six Sigma Green Belt, Black Belt, and/or Lean certification
67

Process Improvement Manager Resume Examples & Samples

  • Coordinate the data integration process between the Finance system and other eNett platforms
  • Ensure that we have simple and highly actionable performance dashboards
  • Build and execute against the improvement roadmap, working collaboratively with cross functional stakeholders
  • Drive implementation of strategic deliverables through the IT team; develop and implement tactical solutions
  • Identify opportunities to improve our internal processes, and where appropriate enable through automation
  • Ensure the visibility of activities through regular communications to the Finance team; establish mechanisms that facilitate open discussion, leading to further improvements
  • Champion and optimise the use of the Finance system and any supporting business systems (eg Salesforce.com)
  • Implement strategies that will structure services for the future and encourage their progression ensuring maximum efficiency and effectiveness
  • Manage third party vendors as and when required (e.g. Salesforce vendors, outsourcing companies, Finance system vendors)
  • Build strong inter-company relationships with other key management personnel
  • Strong understanding of Finance
  • Experience configuring & implementing Finance business systems
  • A strong track record of delivery for large, cross-functional initiatives
  • Strong understanding of customer lifecycle concepts
  • Demonstrable ability of working within a Commercial environment (Finance, Sales, Operations, Product, Strategy, Marketing)
  • Plays a key role in building the ‘right’ culture
  • Knowledge of payments and/or travel industries is desirable
68

Senior Process Improvement Manager Resume Examples & Samples

  • Minimum of 10 years of SAP system and process experience across multiple modules including finance, controlling, material management, production planning, and sales & distribution
  • Minimum of 5 years of experience using Tableau or other Data warehouse solutions
  • Minimum of 10 years of experience in business analysis, including requirements gathering, solution implementation, and testing and validation
  • Proficient use of Microsoft Office (e.g.. Excel, Word, PowerPoint)
  • Solid understanding of Finance, Treasury and Controlling modules
  • Good understanding of functional linkages across operational functions (Finance, Engineering, Supply Chain, Customer Service, Management)
  • Demonstrated presentation skills with the ability assist others to gain clear understanding of expected outcomes and knowledge transfer
  • Executive presence, with ability to communicate and influence cross-matrix and at all organizational levels
  • Excellent communication skills – analytical, written & verbal communication, facilitation, presentation, collaboration, etc
  • Experience with and knowledge of industry-standard change leadership / management principles, methodologies, and tools
  • Flexible, resilient, and tenacious; results-driven
  • Demonstrated ability to execute against multiple priorities and deal with ambiguity
  • Experience in leading mission based teams to accomplish strategic goals
  • MBA or other advanced degree
  • Six Sigma MBB or Black Belt or equivalent quality certification
  • Finance experience
69

Quality Process Improvement Manager T&L Resume Examples & Samples

  • Bachelor degree in field related engineering, logistics or business administration
  • 5 year(s) experience on Supply Chain, Transportation
  • MBA in Supply Chain Management, Logistics or other relevant areas
  • Excellent process knowledge and experience in implementing processes and organization
  • Significant experience in stakeholder management at senior management level as well as operational levels in an international context
  • Ability to identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Experience on management of people; motivating, developing, and directing people as they work, identifying the best people for the job
  • Ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things
  • Ability to select the appropriate use of equipment, facilities, and materials needed to do certain work
  • Ability to travel up to 15% regionally
  • Strong written, verbal, and interpersonal communication skills in English
  • Proficiency in French and/or Spanish a plus
70

Process Improvement Manager Resume Examples & Samples

  • Lead continuous improvement engagements utilizing continuous improvement methodologies (ie Lean, Six Sigma, DMAIC, and Kaizen tools)
  • Facilitate teams in development of current and future state process processes and maps
  • Identify opportunities and develop recommendations for process improvements
  • Develop quantifiable benefits for improvement projects
  • Conduct risk assessment using FMEA
  • Conduct data and statistical analyses
  • Develop executive summary of findings and recommendations
  • Collaborate with senior level personnel and provide leadership to internal stakeholders regarding best business practices and continuous process improvement
71

Senior Business Process Improvement Manager Resume Examples & Samples

  • Defines, develops and provides information and analysis to drive the decision- making process and support business operations for internal and external customers
  • Motivates and directs team members to build cooperative project teams to conduct research and analysis to quantify business opportunities and issues. Develops formal recommendations for presentation to management
  • Influences all levels of an organization to support programs, projects and over all processes
  • Identifies and executes process improvements to ensure Compliance adherence while increasing productivity
  • Identifies and implements key strategic projects to ensure deadlines and commitments are met while removing any roadblocks that develop
  • Works with customers to generate solutions to business issues and then plans/implements those solutions
  • Tracks overall project status for entire department in order to periodically report to management
  • Acts as a change agent throughout the team
  • Develops peer and cross functional relationships to maximize best practice sharing and team effectiveness
  • Ability to work independently and with mid-level and senior management on complex issues and projects
  • Demonstrated ability to influence, negotiate and communicate at all levels of the organization and with external customers, through verbal and written formats
  • Team builder that facilitates a common goal/purpose with experience in creating strong alliances with customers and employees
  • Proven ability to set and meet aggressive goals
  • Ability to resolve conflict effectively and efficiently
  • Strong analytical skills with a demonstrated ability to ensure controllership measures are effectively met
  • Ability to work a varied schedule, as business need requires
  • Advanced problem solving skills, analytical thinker
  • Possess demonstrated project management skills with strong facilitation ability
  • Ability to understand data and processes in order to perform analysis and provide recommendations
  • Demonstrated ability to effectively resolve difficult/complex issues and concerns
  • Dynamic, flexible team player with the ability to persuade others
  • Capability to energize others
  • Change agent – perceives change as an opportunity; eliminates barriers
  • Ability to view multiple perspectives of an issue and quickly come to a decision
72

Process Improvement Manager, Lean Resume Examples & Samples

  • Lead and develop the process management team, including process architects and process improvement specialists
  • Work with global stakeholders and leverage global process standards to build the global and local frameworks
  • Embed process led design as the standard for change delivery, including standardisation of tools, guidelines and templates
  • Process efficiency improvement, setting standards for Lean improvements across the bank
73

Prepared Foods Process Improvement Manager Resume Examples & Samples

  • Lead the manufacturing portion of the process team, and develop and maintain prioritized continuous improvement project lists for Decatur Prepared Foods
  • Identify, prioritize, and obtain resources to drive continuous improvement projects throughout the Prepared Foods complex
  • Oversee key projects, processes and performance reports, and data and analysis
  • Review and support design concepts with fundamental or new technology used for new or existing products or improvement to provide cost reduction, safety, customer requirements and market growth
  • Define the scope and objectives for each project. Advancing structure formats and techniques will be employed to insure clear project understanding
  • Track project progress and provide weekly and monthly status reports to the site Operations Manager and the Director of Further Processing
  • Establish process control points and standard operating parameters for the production process to insure optimum efficiency and meet quality expectations
  • Work with Human Resources and Operations to develop training materials, and establish a training program for hourly, supervisory, and management employees
  • Provide training to plant hourly, supervisory, and management on the proper process and production techniques to produce the most effective and efficient results
  • All processes should ensure safety of all employees, maximize yields and throughputs, and meet quality expectations while minimizing downtime, accidents and turnover
  • Collaborate with Quality Assurance Department ensuring all customer specifications, food safety standards, and USDA requirements are met
  • Plan and implement process improvements with plant management and operations leadership
  • Liaison with Operations, Sales, R&D, Maintenance, and other departments as necessary
  • Troubleshoot production processes and identify ways of improving operational efficiencies through statistically valid testing procedures
  • Liaison with research scientists, engineers, and other technical and commercial staff, factory production teams, suppliers, contract manufacturers, customers and management
  • Indirectly guides 5-10 salaried management personnel
  • This is a Leader of People position with required competencies: Sizing up People, Delegation, Planning, Customer Focus and Conflict Management
  • Bachelor's Degree in Poultry Science or related field from an accredited institution
  • 10+ years experience in poultry industry with increasing responsibilities focusing on yield improvement
  • 5+ years relevant experience within Prepared Foods processed poultry operations
  • 3+ years of experience with troubleshooting, improving, and managing batter breading equipment and processing lines
  • Master’s Degree in Poultry Science or related field
  • 10+ years of relevant experience within the poultry industry
  • 5+ years specific experience with sausage manufacturing
  • 3+ experience managing 100+ employees with responsibility across multiple shifts is preferred
  • Expert computer technology skills
  • Ability in mathematics and computer literacy is critical
  • General understanding of food processing (formulation, cooking, freezing, portioning, packaging)
  • Skilled in use of PC, Windows, Microsoft applications, ERP systems, and Microsoft Office
  • Strong root cause analysis and problem solving skills
  • Understand and interpret data while drawing logical conclusions based on available inputs
  • Critical thinking skills in standardized situations as well as non-routine problems
  • Manage multiple tasks and projects simultaneously and prioritize work accordingly
74

Process Improvement Manager Resume Examples & Samples

  • Utilizing knowledge and proficiency in the Lean Six Sigma system, collaborates with stakeholders to identify and define problems pertaining to inefficiencies and to eliminate waste within the division facilities and programs
  • 5 – 8 years of project management or healthcare experience; or a Master’s degree with 3 years’ experience; or a PhD without experience; or equivalent directly related work experience
  • DMAIC project experience across broad functional areas in a services based (preferably healthcare) business environment
  • Formal Lean training and experience leveraging key Lean management tools and methods
  • Experience training and mentoring Black Belts, Green Belts and executive champions
  • Experience facilitating use of Value Stream Management and Kaizen tools and events
  • Proven leadership skills to develop and motivate a team
  • Demonstrated ability to foster positive relationships both with and among team members
  • A strong numerical comprehension and adeptness at working with statistics, analyzing and manipulating data, and making recommendations
  • An ability to structure and organize the analyses required to prove/disprove hypotheses
75

Knowledge & Process Improvement Manager Resume Examples & Samples

  • Must possess a current TS/SCI clearance
  • Ten years of experience with Knowledge Management and Process improvement
  • Initiatives
  • Four years of military or law enforcement support experience
  • Proficient in MS SharePoint, Word, Excel, Outlook, and PowerPoint programs
  • Medically deployable
  • Graduate of The Army Operational Knowledge Management Qualification Course (AOKMQC) or Service or Civilian equivalent
  • Possess a Microsoft SharePoint Certification
  • Experience as a member of Task Force 2010 the Combined Joint Interagency Task Force Afghanistan (CJIATFA)
  • CJIATF Shafafiyat or CJIATF Nexus Special Inspector General for Afghanistan Reconstruction or other counter corruption organization
76

Process Improvement Manager / Lean Six Sigma Resume Examples & Samples

  • Minimum of two years experience as a manager in manufacturing, supply chain, or distribution or ten years in some other supervisory capacity preferred
  • Strong leadership and team management skills
  • Mastery of Lean Six Sigma tools
  • Strong mathematical and statistical analysis skills
  • Ability to lead projects throughout Business Units. Some travel required
  • Strong business orientation and financial analysis skills
  • IT competency in Microsoft Office programs, including Outlook
  • Excellent written and verbal communication skills in order to persuade groups or individuals to take a certain course of action
  • Strong time management and project management skills to keep focused on the goals of the project
  • Creative with a “Big Picture” mindset
77

Process Improvement Manager Resume Examples & Samples

  • Working knowledge of Lean Six Sigma methodology
  • Previous experience of delivery within a Change Management / Process Improvement environment
  • Demonstrable success in delivering a variety of process improvement projects
  • Senior stakeholder management
  • Superb planning and organisational skills
  • Engaging presentation skills
  • Ability to influence at all levels
78

Business Process Improvement Manager Resume Examples & Samples

  • Create accurate and meaningful reports for departmental and management decision-making using MS Access, MS Excel and other reporting tools as necessary help evaluate how team members are spending his/her time, and how best to optimize resources and budget dollars
  • Provide utilization and outcome analysis, trend and other. Analyze data in order to uncover underlying patterns and identify product and/or territory drivers of trends
  • Perform and analyze data for quality improvement studies and analysis (quantitative and qualitative) including trending, statistical analysis, and complex drill down of data to evaluate root causes
  • Maintain and automate reports to support productivity and return on investment programs
  • Verify and analyze report data and prepare documentation of processes needed for development and improvement of applications with assistance from cross divisional SMEs
  • Prepare, verify and maintain dashboards, which contain frequently requested data and reports, that are professional looking, clear and user-friendly
  • Analyze data for anomalies and assist with checking data integrity
  • Serve as a technical resource to management and staff in developing specific questions to be analyzed while determining the appropriate analysis methodology, performing analysis and strategy development
  • Effectively communicate results of analysis; Uses group skills to lead the group to consensus, effectively solve problems, and accomplish tasks
  • Manage, navigate and mine data from current and future systems and develop streamlined, simplified and reliable information to improve business decisions
  • Develop executive level reports summarizing the financial impacts of quality improvement and cost savings initiatives and revenue projections
  • Support company-wide initiatives to improve processes and streamline and integrate systems to improve data consistency and integrity
  • Presents analysis, ideas and positions in writing in a clear and convincing manner
  • Acts as an internal consultant addressing operational concerns and makes recommendations to streamline processes/campaigns
79

Process Improvement Manager Resume Examples & Samples

  • Leads impactful strategic initiatives ensuring program goals are achieved within budgetary, time, and organizational parameters
  • Leads program communication strategy through clear articulation of ideas to the project team and critical interfacing with senior management
  • Develops curriculum and serves as instructor for strategic program management training programs
  • Designs and conducts coaching/consulting engagements leveraging project management, change management, and process improvement core capabilities
  • Required - 7 years related experience
  • Experience training and deploying Lean Six Sigma principles
  • Must have computer skills and dexterity required for data entry and retrieval of information
  • Demonstrates good judgement in performing duties and conflict resolution
80

Business Process Improvement Manager Resume Examples & Samples

  • Collaboratively manage business processes, documentation and continuous improvement activities for the PMO
  • Evaluate current processes, recommend and implement quality and efficiency improvements
  • Expand and implement, analyze and report on department performance KPIs and metrics
  • Track, analyze and report progress to key stakeholders
  • Actively participate in the design and build-out of new capabilities in the areas of operational planning, project portfolio management, program and project management
  • Documents the department’s standards, procedures and work instructions
  • Administrate the PMO’s intranet presence, maintain and update process documentation
  • Engaging with project managers and directors, facilitate the organization’s continuous improvement process, monitor and control the activities across functions as defined in project and program debriefing sessions. Track and report progress
  • 5 – 7 years experience in business process management
  • Must have experience creating and documenting processes and procedures
  • Process visualization skills highly desired
  • Such experience applied to portfolio and project management processes in a PMO a plus
  • Self starter, able to work independently and collaboratively lead teams
  • Able to engage at all levels in the organization in a fast paced, changing environment
  • Proficiency in Office applications
81

Senior Business Process Improvement Manager Resume Examples & Samples

  • Identify BPI opportunities, analysis, develop recommendations, gain approval and implement achieving intended business benefits
  • Develop Business Process Management playbooks to ensure understanding of process by stakeholder and user community
  • Develop relationships with internal stakeholders and resources to collaborate and influence desired outcomes that benefit Alorica
  • Build team with appropriate resources (internal SMEs, external BPI etc.) and manage accordingly
  • Assess operating environment and develop strategy to select and prioritize processes for standardization and optimization. Collaborates with Business Leaders to prioritize BPI initiatives /opportunities and implement improvement methodologies to deliver intended results
  • Work with business executives and stakeholders to agree on prioritization and timing
  • Evaluate process documentation, applications used, application dependencies, other process interdependencies to develop “current state and optimal process design
  • Lead cross-functional team to design and implement new process
  • BA/4 year degree, MBA preferred
82

Process Improvement Manager Resume Examples & Samples

  • Requires a BA/BS in a related field
  • 5- 8 years of process improvement or project management experience; or any combination of education and experience, which would provide an equivalent background
  • Six Sigma Black Belt certification or related process improvement certification preferred
  • Experience with Microsoft Visio preferred
83

Business Process Improvement Manager Resume Examples & Samples

  • Manages projects that result in the overall improvement of business processes and efficiency. Promotes a Lean learning environment. Identifies supports and integrates Lean Sigma continuous improvement opportunities into all aspects of the job and throughout the organization. Leads employees to openly suggest, promote and embrace change
  • Analyzes the cost analysis of projects and maintains costs within approved project budgets. Implements and executes capacity and capability strategies. Assists Industry Lead in the development of capacity and capability strategies by sharing operational, customer and market intelligence. Fosters workflow in area of direct influence, regionally and globally. Manages costs in accordance with assigned budget
  • Partners with business leaders to understand and identify factors that optimize the business. Identifies and recommendations areas to focus resources and initiatives for process improvement projects
  • Influences and collaborates with senior leaders to drive global change through the application of analytical thinking and methods
  • Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors staff to do the same
  • Develops a competent team by overseeing the selection, development and training of team members. Maintains an awareness of employee morale and institutes appropriate employee-relations activities. Maintains an employee/team contingency and succession plan
  • Manages the performance of team members. Defines accountabilities. Establishes performance objectives. Establishes employee/team performance measures and goals in support of the global vision. Provides career counseling, feedback and guidance. Ensures understanding of and compliance with all established policies and requirements. May be required to travel and manage remote staff
  • Bachelor’s Degree with a minimum of eight years of related experience in project management or testing, inspection and certification industry
  • Experience in managing multiple complex projects, with good organizing ability to prioritize projects concurrently
  • Ability to think quickly and make sound decisions based on facts and prior experiences
  • Excellent interpersonal, verbal, and written communication skills with fluency in Mandarin and English
  • Strong people management and problem solving skills
84

Process Improvement Manager Resume Examples & Samples

  • Key objectives of the position are to provide a successful PPI Business System program via
  • Lead utilization of the PPI Business System across the Operation and the Basingstoke Site
  • Apply Project Management tools and practices to effectively prioritize execute key business projects
  • Deliver training in the PPI Business System and Project Management. Capture and record training and project improvements. Align projects to support business needs and targets
  • Manage/ lead and facilitate continuous improvement projects and Kaizen events
  • Act as a change agent and constantly challenge the status quo
  • Develop, qualify, and coordinate activity of Lean Coaches and Process Managers
  • Share/learn best practices from other parts of the Thermo Fisher Scientific business. Benchmark Basingstoke’s performance against industry best practice and drive best practice adoption across the operation
  • Communicate and provide required reports and information to corporate PPI Business System Leadership
  • Participate fully in the Operational Leadership team including the setting and execution of the Operational Strategy for the Basingstoke site
  • BSc or BA - Degree in Business, Engineering, or Operations related field preferred or equivalent combination of education and related work experience
  • Formal continuous improvement training and certification
  • Substantial operational experience focused on enterprise-wide lean implementations, with experience in areas such as; strategy deployment, daily management, 5S, value stream mapping, material flow, poka yoke, change over, goal deployment and Kaizens
  • Demonstrated technical skills, expertise and track record in lean tools and concepts, with emphasis on implementation
  • PPI Process Manager Qualification, or similar experience
  • Project Management training and application
  • Solid foundation in Root Cause Problem Solving, Process Flow / Value stream Mapping and Standard Work application
  • Ability to lead, motivate and inspire teams to achieve successful results through Continuous Improvement activities
  • Strong interpersonal skills. Must be able to interface & influence effectively at all levels of the organization and work comfortably in a matrix environment
  • Self-motivated with strong coaching and mentoring skills. Innovative, dynamic, multi-tasking
  • Effective, articulate and concise communication - written, verbal and presentation skills. Preference for lean experience from company with a formal lean business system
85

Data Center Construction Process Improvement Manager Resume Examples & Samples

  • Approvals and associated work
  • All site permitting needed to facilitate work
  • Engineering design schedule including BOD and IFC delivery dates
  • General contractor site preparation work
  • Equipment Integrator schedules
  • Procurement timelines and delivery dates
  • Steel erection sequence and delivery dates
  • General Contractor construction activities: Mechanical, Electrical and Piping work
  • Commissioning
  • Cluster turn-up
  • I-x for any utilities needed for infrastructure
  • Project interdependencies
  • Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information
  • Requires advanced knowledge of financial terms and principles
  • Ability to calculate intermediate figures such as percentages, discounts, and commissions
  • Conducts advanced financial analysis
  • Ability to comprehend, analyze, and interpret complex documents
  • Requires advanced analytical and quantitative skills
  • Strong process skills, negotiating, decision-making and analytical skills are necessary
  • Demonstrated ability in project management processes, tools and techniques
  • Ability to build and maintain effective professional/client relationships
  • Intermediate skills with Microsoft Office Suite including MS Project
  • Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department
86

Process Improvement Manager Resume Examples & Samples

  • Performs supply chain improvement projects to reduce costs, improve processes, and/or improve quality
  • Interfaces and consults with internal departments including raw materials, production, and planning teams regarding process design, quality, labor, and project status
  • Leads and manages IT System implementations such as EDI interfaces with customers and vendors
87

Senior Process Improvement Manager Resume Examples & Samples

  • Designing and delivering of the end-to-end process improvements with demonstrable time, cost & resource savings
  • Identifying key efficiency improvement initiatives through in-depth root cause analysis and the evaluation and interpretation of complex information and performance data
  • Organising and managing workshops to understand and define the end-to-end process from a client’s perspective
  • Identifying key process improvement opportunities, developing client focused metrics to enable delivery of client and commercial benefit
  • Developing, managing and facilitating a new ‘SeeitOwnitFixit’ decision making forum with senior representatives from key functions such as Legal & Compliance
  • Representing the Head of Continuous Improvement at team level forums, senior committees and other key meetings with senior stakeholders
  • Experience of working in frontline and/or operational environments involving management of service to clients
  • ‘Lean/Six Sigma’ process improvement and strong stakeholder management
  • Proven experience of detailed strategic analysis, including excellent Excel skills
  • Excellent networking and stakeholder management. First class communication and presentation skills, with a proven track record of the ability to influence at all levels, particularly Director and above
  • Ability to manage a number of high priority work streams simultaneously, whilst having the ability to define, manage and execute individual and inter-related deliverables and budgets
  • Strong knowledge of the Corporate Banking organisation and processes/products, and an understanding of Business Banking and Retail
88

Business Process Improvement Manager Resume Examples & Samples

  • Sales Team Engagement
  • Forecast Accuracy
  • Bachelor’s Degree in Related Field
  • 7+ years’ experience required with a preference of 3+ years’ experience in project or process improvement work
  • Green Belt Certified preferred, otherwise will be expected to obtain Green Belt within 3 years
89

Process Improvement Manager Resume Examples & Samples

  • Operations Strategy
  • Organization Design & Governance
  • Business/Function Transformation
  • Operating Models
  • Process Design
  • Operational Risk and Controls
  • Problem solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
  • Client management skills - Advanced ability to closely partner with senior and line managers and other stakeholders on projects
  • Project management skills - Proven ability to frame projects and establish required governance to move projects forward. S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm
  • Communications skills - Strong written and oral executive-level communications skills
  • Experience in the financial services industry is preferred, but not mandatory
  • Demonstrated process improvement experience required with formal Lean/Six Sigma certification a plus
  • Experience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies is a plus)
  • Ability to travel as needed (range: 25% to 50%; will vary by project)
90

Process Improvement Manager Resume Examples & Samples

  • Researches ways to reduce production costs, develops production goals, and creates schedules and plans for individual tasks within the Process Improvement scope
  • Identifies priorities in the Operational department such as efficiency, cost savings, energy conservation, and safety and estimates relevance, time, and cost on all Operational objectives in order to create processes that will take these priorities into account
  • Provides maintenance, support, and troubleshooting for any problems which may arise within the Process Improvement scope
  • Studies operating targets, modes of operation, and unit limitations in order to anticipate any operational problems which may arise
  • Completes any ad hoc tasks as assigned by management
91

Process Improvement Manager Resume Examples & Samples

  • Deliver the strategic plan and objectives for enhancing operational customer experience
  • Identify and assess improvement opportunities through diagnostic efforts and data analysis
  • Integrate industry trend, best practice and benchmark data to support improvement prioritization
  • Design and implement process improvement projects
  • Oversee or lead local operational improvement initiatives that deliver positive customer experience, efficiency and operational risk outcomes
  • Review and redesign metrics to more effectively measure operational performance
  • Build a strong network of key stakeholders across Commercial Operations
  • Knowledge of Operations and demonstrable experience of defining and delivering process improvement initiatives
  • Minimum of 5+ years of relevant experience
  • Facilitation capabilities to frame complex problem/opportunity statements and in developing a variety of fit for purpose solutions
  • Project management and governance skills
  • Track record of fostering collaboration and innovative thinking
  • Ability to work under own initiative and drive results
  • High quality written and excellent verbal communication skills
  • Advanced MS PowerPoint and Excel skills
  • Strong problem solving and analytical skills with the ability to analyze data, identify trends and formulate proposals
  • Outstanding ability to synthesize content and communicate high level messaging
  • Knowledge of Commercial Banking transaction and lending products
  • Formal Continuous Improvement methodology knowledge and experience (e.g. Lean, Six Sigma)
  • Workflow or Process Automation experience
  • Project management and execution of business focused organizational change projects
92

Process Improvement Manager Resume Examples & Samples

  • Demonstrated experience in leading the development of strategies in a complex organisation,
  • Demonstrated experience in working with IT service owners to improve service or process performance,
  • Experience and track record in continuous improvement and cost management,
  • Experience in collecting and analysing data to develop strategy, improve services,
  • Demonstrated experience in Data Visualisation techniques,
  • Knowledge of enterprise end user client computer solutions and infrastructure
  • Demonstrates understanding and validation of customer needs and translates into recommendations,
  • Ability to progress complex simultaneous actions on time with minimal need for supervision,
  • Strong verbal & written English communication skills,
  • Strong teamwork, interpersonal and influencing skills, as well as networking capabilities within IT organization
  • Experience working in a complex global regulated organization, especially pharmaceutical industry,
  • Experience with using measure performance metrics, dashboards,
  • Experience leading teams across organisational boundaries and time zones and practices with clear accountability for delivery,
  • Empathy and understanding of human issues in delivering long term sustainability of services
  • As soon as you send us your application our HR team will screen your CV, it will take approximately 1 week after closing date of the job advertisement
  • If your application meets our requirements HR team will present your CV to the hiring managers
  • Within 3 weeks we will invite you for the first phone interview with our recruitment team
  • Within next 2 weeks we will invite you for the interview with manager
  • Just give us few days and we will come back to you with the feedback
93

Quality & Process Improvement Manager Resume Examples & Samples

  • The Quality and Process manager will oversee the quality processes; manufacturing processes, new capability process development, and serve as a customer liaison on quality initiatives
  • Establish and monitor consistent quality practices across RAP facilities (4)
  • Review and establish consistent standard work practices across RAP facilities
  • Manage the implementation of business processes required to support new manufacturing capabilities
  • Interact and support commercial efforts with customers when appropriate
94

Advice & Process Improvement Manager Resume Examples & Samples

  • A minimum of 5 years in the Financial Planning Industry, in conjunction with at least 2 years’ experience in providing financial planning or advice technology advice/support
  • Strong understanding of financial planning business models and the impacts of the current regulatory environment
  • Strong knowledge and demonstrated experience of financial advice processes and practices including advice policy and tools
  • DFS and ADFS required and Tertiary qualifications in a related discipline preferred
  • Qualifications in coaching and/or training highly regarded and an understanding of Xplan/Draft and/or Coin is highly regarded
95

Business Process Improvement Manager Resume Examples & Samples

  • May represent the BPI team in the Operational Change Management Team
  • Implements process improvement projects using Lean Six Sigma methodology
  • Builds relationships with cross-functional CX and broader business stakeholders
  • Organizes, leads and facilitates global cross-functional programs and project teams
  • Surveys, identifies and analyzes best practices for techniques and processes. Leads initiatives to implement best practices in operations
  • Communicates progress to stakeholders
96

TnS Business Process Improvement Manager Resume Examples & Samples

  • Implements process improvement initiatives (such as Lean or Six Sigma)
  • Diagrams and evaluates existing processes as well as designs new processes
  • Collects data and insights from operations to identify root cause of problems. Measures performance against process requirements
  • Regularly provides progress updates to manager and work sponsor/requestor and communicates progress to stakeholders
  • Surveys, identifies and analyzes best practices for techniques and processes. Leads initiaives to implenent best practicies in operations
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
  • Driving successful process improvement programs to achieve strategic objectives
  • Provides consultation on the use of Lean Six Sigma techniques to improve process performance and product quality and end to end customer experience
  • Performs cost and benefit analyses and constructs business cases for process improvement opportunities. Presents opportunities for approval to senior leadership
  • Lean Six Sigma mentors for BPI specialists
  • Solution orientated, overcomes obstacles, quickly devises and implements workarounds
  • Proactive, action orientated self-starter who is driven to deliver results and exceed expectations
  • Proficient in the areas of process and root cause analysis
  • A critical thinker with the ability to understand the implications of a given scenario within the business/operational context
  • Skilled at influencing stakeholders and gaining buy-in for improvement ideas
  • Superb at communicating upwards, laterally and downwards to stakeholders in the organization; including presenting to senior leadership
  • Skilled at querying and analysing operational data to determine areas for improvement, problems and the impact of a given process change. Expert in the use of excel. Intermediate SQL
  • Proven track-record of developing support solutions with positive impact to business metrics
  • Experienced in project management and leading cross-functional teams to successfully achieve business goals
  • Ability to successfully negotiate with stakeholders to achieve a mutually beneficial business outcome
  • Vast knowledge of CX processes with the ability to gauge when a change in performance is a special circumstance or a requires attention
  • Demonstrated ability to collaborate cross-functionally, drives consensus and win-win outcomes
  • Defines success in terms of the whole team. Creates and nurtures morale and spirit by sharing wins and successes. Fosters open dialogue. Creates a feeling of belonging by encouraging the development of relationships
  • BA/BS degree or equivalent practical experience
  • Minimum of 5 years experience in the following (or similar) areas
  • Business Process Modelling, Analysis and Design, Project/Programme
  • In-depth knowledge of customer service and contact center operations
  • Lean Six Sigma Black Belt Certified
97

Process Improvement Manager Resume Examples & Samples

  • Builds and leads team of professionals (both in direct management and contributing to development of broader team)
  • Scopes and manages the robotic process automation project portfolio driven by the team, in alignment with senior management objectives
  • Directs the strategic thinking and develops an approach and structure to the analysis required to achieve key deliverables within initiatives
  • Effectively manages senior management relationships, facilitates effective communication, and works with the senior team to assess needs, understand requirements and syndicate solutions
  • Develops and maintains a plan of action and budget; defines roles for project team members based on the project work plan and manages professional staff
  • Achieves measurable targets as established in the assignment's charter and ensures project success
  • Maintains familiarity with trends and best practices that create new opportunities to add value
  • Actively invested in building the team, including recruiting, staffing/deployment decisions, performance management, etc
  • Experience in the financial services industry desired
  • Led and executed technical and digital transformation initiatives
  • Conducted and assessed technology based solutions and products
  • Experience identifying transformation opportunities where robotics process automation can be leveraged to drive process optimization
  • Experience and knowledge of robotic, artificial intelligence and digital workforce
  • Experience in technology project life cycle management, delivery and execution
  • Experience in designing and architecting technology solutions to solve business problems
  • Experience with Lean Agile development methodology and delivery
  • Ability to assess current state processes and design the future state process which is enabled with robotics applications
  • Firm understanding of technology controls, processes, procedures and system management disciplines
  • Ability to understand and communicate with technologists in their language and jargon
  • Knowledge of key technology concepts centered on robotics process automation, artificial intelligence, machine learning algorithms, digital workforce, predictive and prescriptive analytics, cloud computing, etc
  • Experience managing large-scale change programs or consulting projects
  • Advanced degree from top-tier institution preferred or experience equivalent
  • Demonstrated process improvement experience required; formal Lean/Six Sigma certification a plus
  • Ability to travel as needed (e.g., range of 25% to 50%; will vary by project)
98

Business Process Improvement Manager Resume Examples & Samples

  • Decide on release date and content of that release
  • Prioritize features according to business value, ultimately responsible for the ROI of the project, as the features with the most business value are built first
  • Accept or reject work results
  • Work with leaders from Operations and IT to ensure the solution meets all committed benefits
  • Ensure all changes to current business processes are made in an effective controlled manner
  • Ensure all changes to current business processes are communicated to claims associates well in advance and often
  • Minimum of five years of insurance or financial industry operations experience
  • In depth knowledge and experience with SCRUM and Agile methodologies or significant GNW operations experience in either Life, Long Term Care, or Annuities products
  • Work across functional lines to accomplish goals
  • Ability to make decisions and take ownership of those decisions
  • Demonstrated experience providing excellent customer service
  • Ability to balance multiple, changing priorities
  • Able to multi-task while working in a fast paced environment independently
  • Basic understanding of hardware and software design
99

Business Process Improvement Manager Resume Examples & Samples

  • Conducts organizational and business process analysis in partnership with Business Process Improvement team to execute strategic policy, prepare value stream mapping for enterprise wide and business segment specific objectives by coordinating the planning activities for enterprise wide continuous improvement efforts (CPI). May be involved in designing project plans with Sr. leaders to attain improvements as identified. Drives real innovation in enterprise wide business practices in order to attain improved processes, standardization within and across units and increase efficiencies throughout Paychex
  • Works with senior leaders to develop and implement a strategic 3-5 year vision for their business
  • Leads cross-functional teams (often across multiple Paychex locations) on efforts driving changes to process and procedures. Presentation, instructional and coaching capabilities are required as well as communication and large group facilitation
  • Equips the organization with operational excellence tools and practices by teaching Lean and Six Sigma methodology on a regular basis through the �learning by doing' process, facilitating knowledge transfer to create the capability within the business units to ultimately drive process improvement independently
  • Creates and compiles performance tracking metrics and data tracking for HRS business units and associated services with emphasis on the critical to success factors
  • Leads high impact process improvement projects by partnering with Paychex senior leaders to identify and act on opportunities to increase operational efficiency and reduce waste through application of Lean and Six Sigma tools
  • Validates and scopes improvement projects, links client requirements and business process improvements; organizes and facilitates effective teams to deliver results and complete projects successfully deploying Beta and then full rollout in order to ensure the achievement of expected results
  • Accountable for enabling the delivery of budgeted benefits at the program level. Ensures efforts produce expected financial results by partnering with business leaders to increasing efficiencies and reducing waste within the organization
  • Acts as technical leader (Lean and Six Sigma methodologies) and champion of continuous process improvement to maximize project throughput and productivity
  • Develops and delivers educational content to all levels of leadership
  • Initiates and monitors work flow processes to achieve cost targets by improving equipment utilization, improving labor efficiencies, teaching and training employees on established standards and identifying & working process improvement opportunities to support the attainment of targets
  • Measures and drives technology utilization within field operations organizations to maximize usage of available features and tools, print and/or other general automation tools to gain overall increased efficiencies
100

Business Process Improvement Manager Resume Examples & Samples

  • E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant
  • Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing
  • All qualification requirements must be met by the closing of the announcement
  • Pre-employment physical required: No
  • Drug testing required: No
  • License required: No
  • Mobility agreement required: No
  • Incentives may be authorized; however, this is contingent upon funds availability. If authorized, certain incentives will require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc
  • A background investigation may be required
  • Bargaining Unit Position: No
  • Financial disclosure statement required: No
101

Process Improvement Manager Resume Examples & Samples

  • Minimum 5 years of production/maintenance supervisory experience in manufacturing environment
  • Proficient in all MS Office products and database usage
  • Advanced degree in Electrical or Mechanical Engineering
  • Experience working in a union environment
  • Strong background in LEAN manufacturing system
102

Project & Process Improvement Manager Resume Examples & Samples

  • Professional quailfication in finance e.g. CPA, CIMA, ACCA a must
  • Lean sigma belt an advantage
  • SAP qualification/certification desired
  • More than10 years of job experience in finance/accounting/supply chain or IT area
  • Experience as a people manager of highly skilled and ambitious employees desired
  • Good communication skills with a particular strength in English
  • Japanese, Mandarin, Aussie or Korean will be an advantage
  • Ability to work in an informal team environment with multiple reporting lines
  • Ability to work within a matrix organization
  • Strong execution focus with the ability to work to tight timelines
  • Good understanding of internal controls
  • Project management and process mapping skills
  • Advanced knowledge of SAP would be a distinct advantage
  • Knowledge of FCPA and other compliance requirement helpful
  • Understanding of statutory and tax requirements
103

Process Improvement Manager Resume Examples & Samples

  • Assist the Director of Operations & Process Improvement in establishing standardized processes/workflows, process improvements and best practices and implement across ambulatory practices in conjunction with local Director of Ambulatory Services and Service Area Managers
  • Monitor ongoing compliance with established policies and core procedures through use of metrics and reporting tools
  • Review ongoing financial and operational metrics and data of all ambulatory practices for benchmarking/comparison among practices and to identify areas that need focused attention for process improvement to enhance performance and outcomes
  • Utilize Lean Enterprise information, materials, and methods to match specific organizational needs as outlined by management, and adapt them to use in the execution of process improvement
  • Under the direction of the Director of Operations & Process Improvement conduct operational assessments and root cause analysis and develop process improvement work plans in collaboration with divisional management
  • Provide follow-up to monitor the progress of planned improvement implementations to assure timely action, appropriate management support to Service Area Managers, and achievement of expected benefits and report progress to the Director of Operations & Process Improvement. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements
  • Support division and practices with continuous improvement initiatives
  • Assist in achieving organizational goals in striving for process excellence, process documentation and process compliance
  • Under the supervision of the Director of Operations & Process Improvement deliver standardized training curriculums, standard of work and deliver ongoing training to division management and ambulatory practice personnel
  • Deliver onsite support to individual practices as needed whether due to new start-up, acquisition or staffing crises to ensure smooth practice operations in transition periods
  • Work collaboratively with Clinical Systems on timeline and specific rollout and implementation plans for all ambulatory systems including but not limited to EHR, PACS, billing and scanning
  • Under the direction of the Director of Operations & Process Improvement participate in investigation phase of new systems projects beneficial to ambulatory practices including operational workflows and best practices
  • Work with Business Development, Integration and division management on all new ambulatory acquisitions both prior to and post acquisition
  • Work with Clinical Systems on all systems development projects, operational workflow, and new functionality required by ambulatory practices
  • Assist in the planning/implementing annual PM meeting
  • 75% travel required
104

Business Process Improvement Manager Resume Examples & Samples

  • Help develop the vision and strategy for CPD and lead the development of the supporting execution model and infrastructure
  • Work with Business Unit and Shared Services leaders to support, sustain and measure 100% adoption of CPD across Rockwell Automation
  • Utilizing network and experience, proactively drive / facilitate changes to CPD to support significant, directional changes to business processes & methodologies
  • Drive / facilitate continual optimization of the CPD process, ensuring optimization for the breadth and diversity of product development types across RA
  • Drive CPD releases to completion on a regular cadence, including training and support for the CPD user community
  • Utilize network and judgment to ensure the goals of CPD are met while ensuring Business Units and Shared Services have the required level of local control to achieve their objectives
  • Assist in securing and sustaining buy-in for the CPD from Senior Management, Business Units and Shared Services. Utilize this support to assist with securing required resources and funding for the program
  • Secure buy-in for difficult concepts across Rockwell Automation Business Units and Shared Services, particularly those that require optimization at the corporate level
  • Function as an individual contributor on complex projects within the CPD program that are typically cross Business Unit / Shared Service, highly variant projects
  • Successfully lead individuals and teams assigned to the program via influence, versus direct reporting relationships
  • Able to communicate effectively at all levels of the organization with the cadence necessary to maintain support
  • Minimum of 12 years experience in product development processes and tools utilized in at least one product development discipline
  • Minimum of 8 years exposure to multiple product development disciplines required to take a product from initial specification to market availability in an Engineering Center of Excellence (Industrialization, Design, etc.) using Common Product Development (CPD)
  • Ability to effectively present to audiences ranging from individual contributors to senior management
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
  • Working knowledge of SAP, in particular the intersection between SAP and the CPD process
  • Preferred degree in Computer Engineering, Software Engineering, Electrical Engineering, Industrial Engineering
105

Business Process Improvement Manager Resume Examples & Samples

  • Under the supervision of the General Manager works with teams to prepare and conduct process improvement events. The incumbent will develop and prepare materials for use in the events, coordinate with department management and participants, lead instruction on the use of process improvement tools, facilitate team decisions, manage team work, resolve team conflict, assist in the development of implementation action plans, and conduct follow-up
  • Presents, facilitates and leads assigned process improvement events using methods of culture-appropriate team building, team energizing data gathering and analysis, problem solving, project management and state of the art presentation and platform skills
  • Seeks and evaluates process improvement, Lean and Six Sigma principles, materials, and method to match specific organizational needs as outlined by management, and adapts them to use in the execution of process improvement events
  • Adheres to all company Policies and Procedures and actively promotes continuous improvement activities and services to others
  • Devises and establishes company's compliance and quality procedures, standards and specifications in conjunction with operating staff; setting up and maintaining controls and documentation procedures. Manage process improvement controls, sample approval, design process workflows, oversee customer audits and systems compliance (HIPAA CMS, PCI, PII, PHI)
  • Prepares purchase information for departmental management review to identify materials, software and other resources required for effective implementation of Continuous Improvement
  • Reviews customer requirements and making sure the requirements are in compliance with plant quality capabilities
  • Works to deliver quality checks required at various stages of production such as color approvals, correct pagination for impositions and signatures, and proper trimming, folds, inserting, assembly and pack out
  • Reviews, writes, tests Quality SOPs for plant documentation. Looks for ways to reduce waste and increase efficiency
  • Can conform to shifting priorities and demands through analytical and problem-solving capabilities
  • Comply with work and safety rules. Partners with General Manager, Operations Manager, Safety and HR Manager to coordinate with the Plant Safety initiatives