Process Analyst Resume Samples

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KA
K Abbott
Korey
Abbott
20296 Hartmann Plaza
Dallas
TX
20296 Hartmann Plaza
Dallas
TX
Experience Experience
05/2015 – present
Dallas, TX
Senior Business Process Analyst
Senior Business Process Analyst
05/2015 – present
Dallas, TX
Senior Business Process Analyst
05/2015 – present
  • Track and report on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvements
  • Collaborate with Operations to monitor and drive Key Performance Indicators (KPIs). Develop and sustain visual management system for KPIs
  • Works with managers to determine status and actual work progress towards goals and objectives
  • Program Management Analysts to assist with Quality Roadmap Admin and Project work
  • Provides consultation on the use of re-engineering techniques to improve process performance and product / service quality
  • Provide as-is and to-be work flow analysis and identify opportunities to modify, automate and streamline process to improve efficiency
  • Independently perform analyses of issues, participate in development of potential solutions, and make recommendations to ensure accurate and timely resolution
04/2012 – 04/2015
Detroit, MI
Senior Process Analyst
Senior Process Analyst
04/2012 – 04/2015
Detroit, MI
Senior Process Analyst
04/2012 – 04/2015
  • Working with teams to evaluate and implement workflow or Business Process Management Suite (BPMS) technology tools
  • Identifies performance metrics which establish baselines and track process improvement results
  • Ensure process improvement methodologies, data analysis techniques, project management and implementation processes are followed
  • Design, drive and deliver operational excellence through a ‘continuous improvement’ agenda based on industry recognized process management methodologies
  • Business Performance Management
  • Establishing key performance indicators and control plans
  • Facilitating process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
11/2007 – 11/2011
Chicago, IL
Process Analyst
Process Analyst
11/2007 – 11/2011
Chicago, IL
Process Analyst
11/2007 – 11/2011
  • On the programs of your portfolio, provide support to program management for the performance management
  • Make procurement decisions within established guidelines and parameters under the direction of management
  • Conduct research and make recommendations pertaining to application of improved methods, tools and technologies to assess process performance
  • Assist with conducting process improvement workshops
  • Work with department directors, managers and other key business stakeholders to identify process improvement opportunities
  • Create and deliver compelling strategic presentations to provide project status updates to senior management and executives
  • Assisting with conducting process improvement workshops
Education Education
Bachelor’s Degree in Business
James Madison University
Bachelor’s Degree in Business
Skills Skills
  • MS Excel able to import data, manipulate data, use basic formulas, create charts and graphs, vlook ups, and pivot tables
  • A good level of understanding of using MS Excel, e.g. tables, charts, formulas (SUMIFS, VLOOKUP, IF, COUNTIF etc.), Pivot tables/charts
  • Strong team players and good with people – able to listen, handle and resolve tensions and overcome resistance
  • Willingness and ability to learn quickly and apply the knowledge learned on a continuous basis
  • Highly proficient in all MS Office tools with specific emphasis on MS Excel, Access, and PowerPoint
  • Ability to work independently and strive for high-quality/high throughput results and continuous process improvement
  • Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesize recommendations, focused on results
  • Ability to develop rapport and maintain strong relationships with peers
  • Solid knowledge of system engineering and Concurrent Engineering
  • Adaptable and able to keep the bigger picture in focus while navigating through a complex issue
Create a Resume
1

Process Analyst Resume Examples & Samples

  • Bachelor’s degree preferred in Computer Science, Engineering (any) or related field
  • Minimum 2 – 5 years of technical analysis experience
  • Minimum of 2 years of Collections or credit card industry experience (preferred)
  • Effective verbal and written communicator
  • Proven ability to root cause and solve issues and offer solutions
  • Proven ability to effectively manage time and activities supporting work and personal development deliverables
  • Willingness and ability to learn quickly and apply the knowledge learned on a continuous basis
  • Ability to work independently and strive for high-quality/high throughput results and continuous process improvement
  • Ability to partner and communicate with individual across all levels of the organization
  • Strong MS Office skills (Word, Excel, Access and PowerPoint)
  • Knowledge of some or all credit card or specific collections processes a plus: customer services, collections pre charge-off, collections post charge-off, bankruptcy, deceased, litigation, specialty operations, etc
  • Experience with IBM Operational Decision Management (ODM) tool or similar business rule system a plus
  • Proficiency with SQL, Oracle, SAS or another programming language. SharePoint knowledge
2

Process Analyst Resume Examples & Samples

  • Required: Bachelor’s degree and relevant Industry or Technical Qualifications with 5 years of experience
  • Growing interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management
  • Strong organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment
  • Growing problem-solving and root issue dimensioning capability
  • Curious, courageous, innovative, Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy
  • Growing time and task management competencies with exceptional attention to detail Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise
3

Junior Business Process Analyst Resume Examples & Samples

  • Engagement with business and IT clients in defining requirements
  • Implementation of those requirements through internally developed applications
  • Ensure proactive project management for all activities through to completion, ensuring projects are managed within budget, to schedule and in line with requirements and required quality/performance indicators
  • Assist Product Managers and helpdesk in troubleshooting issues per standard SLAs while maintaining high customer service quality
  • Produce estimates and schedules for all work to be undertaken, prior to initiation
  • Escalate issues and potential risks promptly
  • Facilitate effective communication between all appropriate parties and stakeholders
  • Build constructive working relationships with key stakeholders
  • Prepare documentation for training or presenting to Senior Management
  • Enhance customer experience with the application by improving or automating the services as applicable
  • Work with Development and Deployment teams on the implementation of controls and compliance activities
  • Ensure oversight solution of Controls activities in line with Citi Global policy
  • Design and build administrative tools/processes to increase efficiencies
  • Strong knowledge of software development lifecycle
  • Knowledge of Xml and SQL languages and technologies
  • Ability to work in a team environment as well as independently
  • ITIL qualification preferred
4

Data & Process Analyst Resume Examples & Samples

  • Collecting, analysing, checking, reconciling and reporting UBS data
  • Cooperating with senior stakeholders to enhance process and tools supporting information gathering
  • Participating in projects aiming at data quality improvements
  • Designing, building, maintaining documenting tools and processes (mostly MS Access, Visual Basic, Excel based tools)
5

Process Analyst, Configuration Management Resume Examples & Samples

  • Process Strategy (accountable to Manager, Enterprise Configuration Management)
  • Responsible for ensuring that the Enterprise Configuration Management process meets business needs and goals
  • Process Operations
  • Works with Managed Data Repository (MDR) and Configuration Management Database (CMDB) owners to ensure CIs therein meet the Configuration Management Standard
  • Ensures that information in the Configuration Management System (CMS) is correct and that all CIs are accurately and completely recorded
  • Responsible for ensuring the governance of the Configuration Management process
  • Manages updates to the Configuration Management System where applicable
  • Identify and communicate problems / issues through effective status reporting to management
  • Coach and educate CI owner community on CI record quality
  • Process Governance (accountable to Manager, Enterprise Configuration Management)
  • Provides input to the Manager, Enterprise Configuration Management during the development of the objectives, goals and plans for ITSM
  • Identifies and recommends CSI opportunities and initiatives to the CSI team
  • Enforces compliance of the Enterprise Configuration Management Standard
  • Monitors the Enterprise Configuration Management KPI metrics
  • Identifies opportunities to support implementation or improvements to the ITSM process
6

Quality & Process Analyst Resume Examples & Samples

  • Responsible for quality control reviews and deficiency documentation
  • Responsible for documenting Quality Assurance processes
  • Responsible for analyzing, documenting, and coordinating the appropriate approvals of procedural changes
  • Research and suggest alternatives to meet operational goals of the business which solve operational problems and improves efficiency
  • Provide coaching and feedback regularly
  • Coordinate and deliver Quality Reports to management
  • Support regulatory exams and internal and external audits
  • Two or more years of Life Insurance or Annuity quality control experience
  • Four or more years of Financial Services industry experience, particularly in a transaction processing role within an operations environment
  • Bachelor's degree in Finance, Accounting, Business Administration or related field preferred
  • Strong verbal communication and negotiation skills with the ability to influence at all levels within the organization
  • Strong written communication and documentation experience
7

Process Analyst Resume Examples & Samples

  • An appropriate university degree with preference for a BSc, BCs(Eng), BSc (Comp science) or BCom (informatics)
  • 3 years’ work experience in the financial industry
  • 2 years business analysis⁄business consulting experience
  • Business planning & design, including a basic understanding of operations, process and IT in a blue chip
  • Company command of business analysis techniques – including the application of industry-standard methodologies, techniques and use of software
  • Understanding of means of business requirements gathering - including business process re-engineering, input into organisational design, operating models
  • Knowledge of a bank’s products, services and policies
8

Process Analyst / Business Tech Analyst Resume Examples & Samples

  • Bachelor’s degree preferred in Computer Science, Engineering (any) or related field plus experience in Technical Analysis or related experience. Employer will accept 2 years of professional experience in Technical Analysis as meeting the Bachelor's degree requirement
  • Minimum of 2 years of Collections or credit card industry experience preferred
  • Proven ability to root cause and solve issues or offer solutions
  • Proven ability to manage time and activities supporting work and personal development deliverables
  • Ability to work independently and strive for results and continuous improvement
  • Familiarity with business requirements management and Software Development Lifecycle/Methodologies
  • Ability to build and troubleshoot queries; Microsoft Access and SQL
  • Familiarity with Business Requirements Management and Software Development Life Cycle/Methodologies
  • Hands-on experience or familiarity with AS/400 Query is preferred
9

Process Analyst, Private Client Division Resume Examples & Samples

  • Investigate and resolve, or make recommendations to more senior team members on, more complex, non-routine process-related matters
  • Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
  • Knowledge of Lean process improvement methodology and Change Management
  • Strong process-writing skills
  • External Wealth Management and Brokerage Business
10

Process Analyst Resume Examples & Samples

  • Requirements methods: interviewing, business process modeling, business object modeling and user interface design
  • Knowledge of RBC products and processes
  • Knowledge of business analysis techniques
  • Excellent verbal and written communication & presentation skills
  • Statistical Analysis Facilitation Skills
  • Conflict and issues resolution
  • BU Specific Strategies & Critical Success Factors
  • LSS Tools and Methodology
  • End user reporting tools (e.g. Focus, Oracle EBI/Siebel, SQL, Excel, Minitab)
  • Has completed Lean Six Sigma Greenbelt accreditation course and has designation
  • Specialized knowledge in Business Partner’s area
  • BA/BSC
  • Experience in Canadian Banking Operations
  • Proven skills and experience as a Business Analyst
  • In-depth information on EDW and data tables including managing, cleaning and manipulating raw data
11

Process Analyst Resume Examples & Samples

  • Proficiency with Microsoft Office applications including MS Excel, MS Word and MS Access
  • Well-developed analytical and problem solving skills
  • Excellent data analysis skills using Excel, Access or equivalent
  • A highly motivated team player and a quick learner
  • Strong time-management and organization skills, with the ability to multi-task and prioritize with minimal supervision
  • An eye for detail, accuracy and a service standard of ‘getting it right the first time&#8217
  • Excellent inter-personal skills, both verbal and written, with the competence to liaise with internal/external business partners
12

Global Business Process Analyst Resume Examples & Samples

  • Lead cross-functional sessions to present and validate proposed solutions and business process changes with functional managers
  • Collect data to identify root cause of problems; propose and enable functional and technical solutions
  • Create business process and data flows to validate and describe complex issues across teams and departments
  • Engage with end users to perform continuous reviews to align processes with changing business conditions
  • Bachelor’s Degree in Business, Supply Chain Management or Computer Science or equivalent experience
  • Solid knowledge of principles, concepts, and theories within supply chain and ability to train & develop other team members on this knowledge
  • The ability to gather information about current business process, translate and articulate the information captured into process models
  • Ability to deal with ambiguity and be comfortable in a situation that is not always well defined or changes frequently
  • Ability to learn new tools and environments quickly
  • Ability to drive toward agreements with cross-functional business areas
  • Ability to work at a detailed level (validating converted data, etc.) as well as at a higher level (creating & delivering training materials, organizing and leading meetings)
  • SAP AFS experience preferred
  • Ability to use Microsoft Access, including running pre-formatted reports
  • Experience in Microsoft PowerPoint and Visio
  • Job requires hours that may occasionally exceed 8 hours per day and/or 40 hours per week during times of peak activity. Evening meetings and/or weekend work occasionally required to collaborate with people in other time zones and to ensure timely project completion. Some job pressure exists in the balancing of several projects with conflicting and sometimes changing deadlines. Exposure to a computer monitor. Physical ability to use telephone, computer hardware/software including keyboard, type sit and stand for extended periods of time
13

Process Analyst Resume Examples & Samples

  • 3 to 5 years of related experience
  • Good knowledge of standard desktop applications used by the business unit
  • Strong knowledge and understanding of the business unit’s key products and services, processes and controls
  • Good change leadership skills
14

Process Analyst Resume Examples & Samples

  • Troubleshoot and resolve process-related issues, revise standardized processes, design workflow and obtain sign-off for initiatives of low to medium complexity
  • Escalate process design and improvement opportunities to the manager and/or senior team members
  • Good knowledge of standard desktop applications used by the business unit as well as MS Project, Visio
  • Internal to BMO: Investorline and Nesbitt Burns, Capital Markets and BMO Harris Private Banking
15

Senior Analyst Risk Aro Process Analyst Resume Examples & Samples

  • Assist in the development and maintenance of the ARO database and document repository
  • Track submissions, actions and outcomes, including pending “watch list” items
  • Perform analysis of ARO submissions against corresponding data entered in the Enterprise Operational Risk System (“EOR”), and other key internal sources, to assess completeness of ARO submissions
  • Provide updates to BUs and HQ functions regarding submission status
  • Track implementation of lessons learned and subsequent validation exercises, including the maintenance of lesson plans, training materials, and other relevant documentations
  • Provide support with identifying trends and themes of prior submissions
  • Assist in producing quarterly reporting packages
  • Produce reports as necessary to Human Resources and Internal Audit as upon request
  • Bachelor’s Degree in Finance, Business, Economics or Risk Management and minimum of 5 years’ experience in relevant roles (or High School Diploma / GED and 9 years of relevant experience with emphasis in data analysis, process and project management)
  • Proficient in Microsoft Office Suite applications, including Word, Excel and Power Point
  • RMP or FMP graduate
  • Flexible, self-starter, ability to manage multiple tasks. Must be able to balance competing priorities, maintain direction and deliver on time
  • Basic Risk, Finance or Operations understanding
16

Payments Process Analyst Resume Examples & Samples

  • Bachelor’s degree in a related field. Master’s degree or MBA preferred
  • At least 3+ years of experience with SAS, SQL or other analytical tools with deep understanding of how to extract, segment and analyze data
  • 3+ years in a customer and business intelligence, finance or risk role, including campaign management, dashboard reporting, promotion analytics, credit scoring, pricing analytics, brand analysis, segmentation or equivalent experience
  • A strong desire to motivate and influence dynamic teams in a fast changing, dynamically growing payments industry
  • Proven ability to work independently as an individual contributor on multiple cross-functional team projects; paying attention to key milestones and related deliverable dates
  • Strong attention to detail and excellent communication skills with drive for collaborative and creative approach
17

Business Process Analyst Int Resume Examples & Samples

  • Collects, processes, and analyzes historical data derived from disaggregated sources such as network usage tools, customer databases and ticketing systems
  • Ensures the overall efficiency of reporting across business units; continually reviews quality and ensures data integrity for all presentations
  • Interviews business users to obtain data requirements for analytic applications
  • Ability to prepare "what if" scenarios using historical data to characterize future behavior or consumption
  • Responsible for the oversight of the planning, development, and execution of schedules by the team to ensure the goals of improving performance of the NOC and their effective and efficient operational support to customers
  • Owns project stakeholder relationships and communicates regularly with project stakeholders and management; manages expectations re: scope, timeline and deliverables
  • Establishes, owns, and leads project communication forums both vertically and horizontally across project scope
  • 5+ years MSO or Telco experience
  • Familiarity with ITIL a plus
  • Experience with ticketing systems such as Remedy
  • Excellent data analysis skills, problem solving skills attention to detail and focus on data accuracy
  • Extremely organized and possess strong presentation skills
  • Experience with gathering and charting technical requirements
  • Excellent planning, coordination skills
  • Bachelor's degree with an information technology or business analytics focus preferred
  • 5+ years project management experience required
  • 5+ years years data analyst experience required
  • 5+ years in depth experience using Project, Excel, PowerPoint and Word
18

Mortgage Process Analyst Resume Examples & Samples

  • Root cause analysis and beyond – not just identifying problems but seeing them all the way through to resolution
  • Continually work with other departments to ensure an efficient process flow from registration through funding
  • Seek out process feedback from any and all departments – constantly analyzing how the loan manufacturing process can be improved
  • Monitor system defects and provide feedback to Management and Technology Teams for review and resolution
  • Implement and communicate new processes to company
  • Participate in production checkouts and testing for system enhancements and upgrades
  • Monitor LMQA centralized mailbox for feedback and suggestions from the field
  • All other tasks deemed necessary by management as determined by business needs
  • 5+ years of experience in mortgage industry is required, preferably Risk/Compliance, Processing, Underwriting or Closing
  • 4 year degree preferred
19

IT Business Process Analyst Resume Examples & Samples

  • Work with project teams, lines of business and other IT resources to analyze and develop technology solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business systems analysts. Act independently or as a member of a project team Provide technical consulting on complex projects
  • Participate in the development and evaluation of Requests for Information and Requests for Proposal
  • Provide process definition and best practices leadership and convince others of the soundness of a technical approach. Devise and/or modify procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results. Create detailed specifications from which programs will be written
  • Stay current with emerging technologies, their strengths and weaknesses and their application to business solutions
  • Information security best practices
  • IT performance/scalability principles
  • Relational database technologies
  • Principles of a service oriented architecture
  • Mainframe, distributed, Web, and/or networking technologies
  • Application development methodologies
  • Ability to work independently or as a member of a team
  • Ability to direct other team members and train others
20

Operational Process Analyst Resume Examples & Samples

  • Provide special pricing support, including deal consulting, qualification, solution development and approval
  • Analyze competitive pricing and profitability dynamics for all large volume sales opportunities
  • Assist in the development and implementation of margin improvement initiatives
  • Collaborate with field sales resources, Service, Marketing, Finance and Operations staff in order to ensure completeness and consistency of proposals
  • Provide feedback and recommendations to the Business Unit management on opportunity win/loss, sales inhibitors, market conditions, program successes and deficiencies
  • Manage/drive Business Unit pricing escalations
  • Bachelors Degree in Finance or Business preferred
  • Sales experience an asset
  • Demonstrates a strong willingness to learn. Must be a self-starter able to work independently based on direction from manager
  • Strong aptitude and experience in using PC and spreadsheet applications
  • Ability to develop account and market knowledge
  • Excellent interpersonal and communication (verbal and written) skills
21

Business Process Analyst Senior Resume Examples & Samples

  • Bachelor's degree with 3 to 4 years related experience in a business or quantitative discipline required
  • Experience with business data tools including but not limited to SQL and Tableau. Experience with visualization design and implementation is a plus
  • Strong analytical skills including ability to analyze data and understand database table structures including SP/SQL development and validation
  • Strong communication, leadership and multi-tasking skills required
  • Detailed and quality assurance oriented with ability to manage multiple projects simultaneously is required
  • Knowledge of core and customer services systems
  • Broad understanding of the credit card business
  • Ability to resolve conflicts and/or complex issues
  • Understanding of recent Card Act legislation desired
22

Process Analyst Resume Examples & Samples

  • Facilitate projects which drive process improvements within the business, under the general guidance and direction of Process Analytics Manager. Responsibilities may include scheduling and facilitating project meetings, developing project plans including identification of key deliverables, summarizing and communicating project status, training or coaching project participants in the use of Six Sigma tools
  • Employ structured methodology and analytics to problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions for the business
  • Employ consultative techniques in uncovering and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorize process improvement opportunity as either enhancement to client experience or margin improvement; ensure alignment with Client Service strategy and objectives
  • Facilitate process change within the respective operational areas. Prepare a thorough analysis of downstream impacts of project deliverables, identifying all impacted areas and stakeholders; draft communication and training plan to ensure acceptance and adoption of process change for review/approval by Process Engineer II or leader
  • Facilitate the integration of a culture that incorporates efficiency and productivity/performance improvement to operating procedures throughout the organization by delivering formal training programs or utilizing more informal communication methods
  • Demonstration of strong project management skills; knowledge of or applied use of Six Sigma methodologies in previous accomplishments
  • Excellent interpersonal and verbal communication skills to effectively gather information and disseminate facts and recommendations
  • Strong ability to gather and analyze data to develop facts-based conclusions and recommendations
  • Ability to develop effective working relationships with varying levels of employees and influence improvements and efficiencies to work processes
  • Demonstrated enthusiasm for learning and developing creative solutions
  • Six Sigma or PMP certification
23

Business Process Analyst, Partner Operations Resume Examples & Samples

  • Manage all Change requests (CR) - defects and enhancements including identification, resolution and work around and communicate to stakeholders
  • Work with business owners to prioritize change requests
  • Maintain Change Request dashboard and communication of the dashboard
  • Participate in User Acceptance Testing and Smoke Testing
  • Process Management /Case Management support; triage, monitoring, dashboard reporting
  • Handle escalations and exceptions using case management; triage within the group or resolve
  • Track and monitor incoming escalations/exceptions
  • Identify opportunities to reduce escalations
  • Reporting/metrics across change requests, defects, and escalations
  • Support partner support center, business process managers, partner operations and technical support (Internal/Vendor) teams on escalations/exceptions/feedback
  • Create/modify knowledge base solutions as needed
  • Acts as primary liaison between Partner Programs, IT, and Operations teams
24

Senior Process Analyst Resume Examples & Samples

  • Monitor and support the compliance of all in place processes defined by the finance organization, such as
  • Bachelor's degree in Business, Finance, or equivalent education and related training
  • Five years of experience working in process design, preferably related to financial reporting
  • Knowledge of inner workings of internal processes and procedures in current state
25

Senior Business Process Analyst Resume Examples & Samples

  • Strong project leadership skills with demonstrated experience analyzing business processes, providing insight, influencing others and respectfully challenging existing processes; history must demonstrate successful project coordination
  • Experience assessing competitor information & industry trends to provide insight within process design
  • Exceptional thought leadership & analytical skills
  • Experience advocating change & effectively encouraging others through change management
  • Strong time management, planning & organizational skills including the ability to manage simultaneous initiatives in a fast-paced, dynamic environment
  • Excellent verbal & written communications skills, including experience creating presentations & visualizations
  • The ability to take risks, exhibit creativity & demonstrate flexibility
  • Outstanding rapport and relationship building skills
  • A passion for creating business process excellence. Exhibits strong affinity toward training and mentoring others to build capabilities in process improvement and Six Sigma methodology/tools
  • Six Sigma certifications
26

Operational Process Analyst Resume Examples & Samples

  • Analyzing internal business processes and recommending more effective design changes
  • Collecting and documenting business requirements, including controls around the processes
  • Performing due diligence on agreed data areas with proactive management of controls and quality standards
  • Extracting and manipulating data from various reporting environments and producing regular reports in agreed format
  • Identifying inconsistency in the data reporting environment and proactively looking for resolution and improvement
  • Supporting various key initiatives and strategic projects and complex ad-hoc analysis
  • Working closely with management and process/project stakeholders - attending monthly, quarterly and annual governance meetings
27

Process Analyst Resume Examples & Samples

  • Provide quantitative analysis and insight into call centre cost and customer experience drivers. This analysis will be used to support program roadmaps, project delivery teams, and overall customer experience strategy
  • Develop and manage financial business cases and forecasts to prove the viability of new initiatives
  • Partner in the vision, design and delivery of large-scale cross functional programs, involving self serve adoption, change management and systems implementation, from concept to execution
  • Engage and Influence senior management and executives through all project phases to ensure alignment and adoption of deliverables
  • Create and deliver compelling strategic presentations to provide project status updates to senior management and executives
  • Demonstrate strength and build experience in the following areas
  • Strong analytical skills with the proven ability to develop viable financial business cases and forecasts
  • Passion for uncovering business needs, identifying opportunities, and aligning efforts to ensure timely implementation
  • Experience in creating strategic presentations to executives and senior management to provide project updates, obtain approval for financial support or changes to project design/scope
  • Ability to understand complex dynamics of working with multiple stakeholders with divergent interests
  • Proven conflict resolution skills
  • Technically inclined with a thorough understanding of the telecom/technology space as well as current market trends
  • Fully proficient in MS Office suite – database / Statistic knowledge a great asset (SAS, SQL…)
  • Bachelor Degree in Business, Science, or Engineering considered an asset
28

Senior Business Process Analyst Resume Examples & Samples

  • Validate the integrity of current and/or new compliance policies and procedures by conducting periodic compliance reviews throughout the business
  • Work closely with Corporate Compliance, Legal and Audit on compliance or regulatory related matters as they impact the processes that reside in Consumer Lending
  • Develop, review and report audit results. Formulate solutions to minimize impact of identified compliance issues
  • Develop and maintain documented quality assurance reviews for applicable state and Federal regulations. Complete quality assurance reviews according to formalized timelines and/or the request of management
  • Identify corrective actions and remediation plans, formulate solutions to minimize impact of identified compliance issues, communicate to appropriate business units, and follow-up to ensure corrective actions and remediation plans are implemented
  • Research applicable laws, regulations, commentaries, letter rulings, no action letters, regulatory statements, etc. affecting compliance
  • Participate in projects to increase compliance for new and existing products, forms, procedures and processes
  • Develop and track the completion of divisional compliance training materials for business unit employees as it relates to compliance requirements applicable to their business units
  • Work closely with Consumer Lending business units to design and/or modify compliance control procedures, documenting procedures and disseminating to affected parties
  • Assist Corporate Compliance with the development and completion of eGRC control testing of Consumer Lending processes
  • Provide guidance and training to less experienced personnel
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
  • Bachelor's Degree, or in lieu of a degree a minimum of 4 years work experience
  • Minimum 4 years of experience including a minimum 2 years of banking experience
  • Sound analytical abilities and problem solving skills
  • Compliance administration/analysis experience
  • Sound technical compliance knowledge and project management skills
  • Solid knowledge of personal computers and software utilized by the department
  • Solid understanding of M&T, general bank operations and systemic functionality
  • Experience using ACAPS is a plus
29

Hiring Process Analyst Resume Examples & Samples

  • Works with the HR Teams to plan, analyze and develop a strategy for hiring processes and technology
  • Partners with HR Recruitment Operations team, all recruiting areas, marketing, and senior HR executives to ensure Kohl's employment branding meets the needs of the business and introduces and changes or updates as needed. Works with Legal to manage compliance issues related to hiring
  • Supports the communication of hiring projects and new initiatives
  • Exhibits a positive approach to problem solving
  • Ability to influence decisions
  • Experience using PC, Email, Microsoft Office and advanced level Power Point skills
  • Ability to work with multiple business partners, at various levels
30

IT Internal Control Assessment Process Analyst Resume Examples & Samples

  • Ensure operational effectiveness of the ICAP process
  • Perform analysis on collected data
  • Provide support on the tools used as part of the service delivery
  • Conduct privileged administration tasks and data validation activities
  • Liaise with Bank staff and coordinate quality improvement activities
31

Process Analyst Resume Examples & Samples

  • Guarantee the bank process knowledge
  • Guarantee the support on process measurement and creation of dashboard
  • Work closely with internalclients to design, identify and analyze core business processes and workflows
  • Identifying issues, risks, controls, process owner and KPI
  • Is an active part of change management, proving and sharing all theknowledge about the processes
  • Facilitating workshops and/or analysis when needed
  • Help the process owner in maintaining the process knowledge
32

Process Analyst Resume Examples & Samples

  • Serves as subject matter expert for compliance and operational teams
  • Conducts process reviews, evaluates gaps and identify improvement opportunities in agency administration documentation
  • Assist in the design and development of automated tools and analyzes the data collected
  • Contributes to process improvement initiatives to ensure best practice, regulatory compliance and adherence to the Humana standards of excellence
  • May be assigned to special projects of a regular or recurring nature, and other duties as assigned by the manager
  • Demonstrates accuracy and thoroughness, identifies process improvements; fosters quality in others
  • Demonstrates the ability to work within a team and independently under general instructions
  • Bachelor’s Degree in Business, Health Administration, or related field required
  • Advanced computer skills; able to navigate multiple applications and advanced knowledge of Microsoft Excel and PowerPoint
  • Experience manipulating data and working with databases
  • Ability to read, analyze and interpret state contractual documents, data reports, complex compliance procedures, and governmental regulations
  • Strong problem solving and strategic analysis capabilities
  • Demonstrate strong verbal, written, and presentation skills; able to interact effectively with multi-disciplinary team members and management
  • Applied knowledge of health insurance compliance
33

Data & Process Analyst Resume Examples & Samples

  • Reviewing process of access requests to governance tool
  • Publishing regular reports supporting program management and governance processes at UBS
  • Managing shared mailbox directing queries/actions to relevant team members
  • Communicating with onshore partners to agree on requirements
  • Supporting senior managers with follow-up clarification/questions
  • Completing ad hoc report requests as required
34

Lead Pre PS Attribute Process Analyst Resume Examples & Samples

  • Lead business side of developing the next generation attribute checkbook software
  • Skilled in cross functional issue resolution
  • Proficient in MS Office Applications, Outlook, Excel, PowerPoint, Word
  • Excellent interpersonal skills to enable interaction with Managers and Chiefs
  • Superb leadership behaviors
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Senior Process Analyst Resume Examples & Samples

  • Lead cross-functional project teams to drive process improvements within the business. Responsibilities include scheduling and facilitating project team meetings, developing project plans to include identification of key deliverables and timelines, summarizing and communicating project status, training and coaching project team in the use of Six Sigma tools. Generally accountable for projects expected to have significant client impact and/or greatest margin improvement
  • Employ structured methodology and analytics to problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions for the business. May lead the identification, framing and execution of strategic operations re-engineering initiatives across Ameriprise to improve end-to-end operational performance
  • Employ consultative techniques in uncovering and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorize process improvement opportunity as either enhancement to client experience or margin improvement; ensure alignment with Client Service strategy and objectives. Propose improvement recommendations to the leadership team
  • Facilitate the adoption of a process improvement culture and practice within the business. Prepare a thorough analysis of downstream impacts of project deliverables, identifying all impacted areas and stakeholders; partner with other organizations such as finance, compliance, technology, etc
  • Facilitate the integration of a culture that incorporates efficiency and productivity/performance improvement to operating procedures throughout the organization by providing formal training programs or utilizing more informal communication methods
  • Develop key metrics of success and track accordingly. Monitor project cost and progress in project deliverables. Track project outcomes relative to financial saves; ensure documentation to project planning system and incorporation of financial saves to departmental budgets
  • Bachelors degree or equivalent in a relevant field
  • 3 to 5 years of experience in process improvement, project management or similar
  • Strong project leadership skills with demonstrated experience analyzing business processes; history must demonstrate successful project coordination
  • Demonstrated interpersonal and written communication skills; able to work effectively with all levels of staff and cross-organizationally
  • Exhibits strong affinity toward training and mentoring others to build capabilities in process improvement and Six Sigma methodology/tools
  • Previous people leadership or coaching experience
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Process Analyst Resume Examples & Samples

  • Managing project documentation and status reporting for IT projects
  • Maintaining and administering multiple databases of stakeholder information
  • Facilitating project meetings by scheduling, monitoring action items and preparing meeting minutes
  • Supporting Business Managers and Subject Matter Experts in follow up clarifications and project related inquiries
  • Delivering ad hoc reports and analysis as well as summary presentations
  • Mentoring and guiding the Process Owners on internal business requirements and policies
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Process Analyst Resume Examples & Samples

  • You will prepare and analyze the cost reports for Direct Material and Indirect costs elements for the CFIN Operations on a monthly basis
  • Also monthly, you will review Purchase Price Variances and perform inventory revaluation and associated SAP transactions. You will collaborate with the Buyer/Planner to analyze the variances and take appropriate actions
  • You will prepare the Red Hat Royalty report and the WEEE report for OES using SAP data and Product entitlement in Salesforce .com
  • In collaboration with the Sales support team and Master Planner, you will report weekly on the Billing progress for each product, analyze the Pipeline and identify potential capacity constraints
  • You will participate to the NPI process and act as team depute for all communications and exchanges with the Revenue Management organization
  • You will become familiar with all the complete inventory transaction process; you will perform these transactions as required
  • In collaboration with members of the Operations team and various Autodesk teams, you will participate in Business Process design and review. Support their implementation and corrective actions as necessary
  • 8 year experience in Operations or related functions in High Tech environment
  • Strong experience with SAP BO and Salesforce
  • Solid understanding of accounting rules
  • Collaborative and Good communication skills
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Operational Process Analyst Resume Examples & Samples

  • Identifying anomalies in the data reporting environment and proactively ensure resolution and improvement
  • Understanding and documenting the business requirements, including controls around these processes
  • Analysing internal processes and recommend more effective design changes to existing business processes if required
  • Relationship management - attending monthly, quarterly and annual governance meetings
  • Liaising with other team members across hierarchies and locations to share workload to achieve the business objectives
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Senior Business Process Analyst Resume Examples & Samples

  • Partner to develop metric organization, mentoring analysts, empowering the team with knowledge around data sourcing and analytical best practices
  • Actively support evolving leadership goals & priorities; Demonstrate high level of collaboration & cooperation to achieve goals and objectives as defined by Business Operations leadership in a manner that adds value to the organization
  • Explore alternative data sources; develop an understanding of all data systems to understand relationships to network performance, understanding the system structure and data interaction with other data sources & systems focused on the Customer Experience
  • Guide and partner to leverage functional metric resources; facilitate communicating Business Operations analytic requirements to insure functional data owners understand Business Operations needs and are committed to drive and fulfill data requests appropriately
  • Guide structuring of metric analysis and presentation; mentoring organization in understanding how to structure & present data
  • Use business intuition to influence analytical exercises to explore and develop metrics that provide the ingredients that allow leadership to draw conclusions and make decisions
  • Address questions of ambiguity promptly
  • Perform trend analysis to identify performance issues; measure corrective actions and continuous improvement processes
  • Evaluate business trends across assigned functional areas in order to achieve measurable and sustainable results that improve the customer experience
  • Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions
  • Produce and maintain recurring and ad-hoc metrics performance reports
  • Identify areas of opportunity to drive efficiencies or effectiveness with Metrics Reporting, ensuring that service quality is accurately measured and provides actionable data that the business can utilize to gain improvements
  • Collaborate with peers in other functional areas, ensuring KPI’s and other business metrics practices are being shared and information is transparent and available to Business leaders
  • Actively participate with cross-functional groups to solve problems and drive improvement
  • Excellent data analysis and interpretation skills, written and verbal communication skills, strong technical and problem solving abilities
  • Ability to translate operational requests into analysis that helps identify root causes and/or provide operational suggestions and/or solutions
  • Must be able to recognize positive or negative trends concerning overall effects on the business
  • Proven metrics/KPI/trending analysis experience including remediation recommendations
  • Ability to articulate risks and opportunities in order to influence appropriate resolutions
  • Ability to document detailed procedures, definitions, calculations, etc. for training and standardization purposes
  • Strong decision making skills and ability to plan and execute initiatives
  • Ability to successfully interact with members of leadership
  • Expert/advanced use of Microsoft Office Suite (Word, Excel, Access, PowerPoint), etc
  • Deep knowledge of cable, telecommunications or network operations industry preferred
  • Subject matter expert in structuring analysis to drive performance in a network/technology operation
  • Business Technical writing experience
  • Strong mathematical & analytical background required
  • 10+ years business analytics and reporting expertise in MSO/telecom environment
  • Expert/Advanced MS Office skills are a must
  • Bachelor’s degree from a four-year college or university; and/or training or equivalent combination of education and experience
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AP Process Analyst Resume Examples & Samples

  • Minimum four years’ experience in accounting or related fields
  • Demonstrated knowledge and experience in coordinating and facilitating accounting audits
  • Demonstrated understanding and application of advanced accounting principles
  • Proven experience in account reconciliation
  • Demonstrated experience specifically related to 1042, 1099, and various state tax reporting requirements
  • Minimum one-year commitment in the role
  • SAP experience, specifically in Procure-to-Pay
  • Experience with multinational or global corporate operations
  • Bachelor’s degree in Accounting, Business, Finance or equivalent
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AHS Process Analyst Resume Examples & Samples

  • Work on the development of a new process and procedure to address an operational requirement
  • Analyze an existing procedure for “pain-points” and propose new steps in the process flow to eliminate redundancies or deficiencies
  • Analysts Tasks (including but not limited to)
  • Open to learning about all areas within the organization, initiatives may involve banking operations, investment risk initiatives, operational/business risk requirements
  • Analyst would need to coordinate with all key stakeholders in a process
  • Gain granular-level understanding of each step and touch point within a process, including build out of a process flow/ mapping
  • Analyze potential impacts to changes in the process flow (e.g. FTE capacity, process timing/execution, client-facing impacts, Anti-Money Laundering, etc.)
  • Work with key stakeholders to get “buy-in”, formal confirmation for execution
  • Work with Process/Procedure owners to implement the changes
  • Governance
  • Analyst will be responsible to work with Process Optimization lead to build-out repository for tracking of initiatives
  • Develop governance framework (1) Tracking of initiatives in the pipeline and (2) Reporting for senior management forums (i.e. governance committees)
  • Will require analyst to keep disciplined tracking of assigned tasks and progress on initiatives
  • Strong project management experience, able to fully own projects and drive execution
  • Strong knowledge of Excel and PowerPoint
  • Fluency in English, Spanish a plus
  • Process mapping / flow skills
  • 1-2 years of experience with a financial institution, preferably with a Wealth Management or Risk unit
  • Process Mapping and/or Technical Writing background strong plus
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IT Business Process Analyst Resume Examples & Samples

  • Strong background in project management concepts, techniques and budget management in large-scale, complex environments involving both labor and non-labor spend
  • Experience in data analytics and executive/corporate reporting from a Business perspective
  • Deep understanding and experience in developing meaningful metrics and KPIs to support continuous process improvement
  • Solid understanding of Demand Intake, Project & Portfolio Management, Resource Management concepts and functions
  • Business service orientated thinking
  • Developing training documentation and delivering training
  • Workflow and process improvement techniques and tools
  • Background using CA Clarity PPM tool, QlikView and Jaspersoft BI and reporting tools, SharePoint
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Senior Business Process Analyst Resume Examples & Samples

  • As a lead analyst of the business analysis team, responsible to document complex issues to a level that lower levels of support at the vendors can routinely identify and resolve
  • Key metrics for this role are user satisfaction surveys and total cost of support staff
  • Be a key point of contact for Cat's Energy & Transportation business analysis team
  • Manage the workload for business analysis
  • Manage SAP business analytics support services performed by outside consultants. This consists of level 1 and 2 help desk support performed by IBM and CSE
  • Provide expertise to first, second, and third level EOMP reporting support. Team provides level 3 support; IBM provides level 2 support and CSE provides level 1 support
  • Provide immediate EOMP reporting support to internal and external customers such as order fulfillment and accounting staff in the marketing companies and plants and dealer staff
  • Develop work-around processes to meet business needs
  • Liaise with internal and external customers to determine system requirements
  • Consult with Cat's EOMP Functional/Technical teams for the design of system break/fix and enhancement projects. Work to align break/fix and enhancement work to meet the critical support needs
  • Beyond the completion of own work, assign and review the day-to-day work of other employees. Provide information for performance evaluations but is not solely responsible for personnel issues
  • Carefully evaluate problems and review a large number of possible solutions before selecting one option. Problems may be complex and can require the incumbent to develop solutions. Set priorities and establish a work plan in order to complete broadly defined assignments and achieve desired results
  • Moderate travel required (5% - 15% of working time)
  • Bachelor's degree, preferably in a technical curriculum
  • 6 to 8 years of progressively responsible job-related experience
  • An understanding of mechanized order management processes including data acquisition, cleansing, modeling, reporting and distribution
  • Prior project management skills
  • Superior analytical skills for interpretation of customer needs
  • Experience or aptitude in team leadership and coaching
  • Strong human relations skills to develop a cooperative work relationship with others inside and outside the department
  • Knowledge and demonstrated experience in SAP BI tools and process, particularly Business Objects
  • Thorough knowledge of company products, product applications or merchandising programs
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Senior Global DP Process Analyst Resume Examples & Samples

  • Drive seasonal demand planning deliverables for all regions around process and calendar and support from initial seasonal forecasting through buy execution. Proactively monitor demand/supply results and audit processes to set strategy and corrective action plans for current and future seasons
  • Support brand and strategic initiatives with cross-functional partners by providing leadership around demand planning processes globally
  • Enable optimal practices across the regional planning teams by providing training around demand planning systems and processes. Facilitate regular reviews of planning processes and maintain global training materials to support on-boarding
  • Strong understanding of key Integrated Business Planning processes and data with ability to represent regional planning requirements and directly work with technical development teams to build long term solutions and support strategic initiatives
  • Lead cross functional projects across the business to effectively drive change in service, cost, and inventory. Possess a thorough understanding of the up-stream and the down-stream processes and high-level systems flow in order to determine the impact of process changes. Provide leadership in determining gaps and opportunities in the effectiveness of regional and/or global planning and operations systems and processes
  • Develop ad-hoc and repetitive reports and information tools as requested. Combine data from multiple sources and formats into tools for planning decision support, capacity and inventory analysis, auditing and other purposes
  • When needed, ensure a smooth transition of use to other employees within the department through documentation such as SOPs/written instructions and training
  • Provide updates to stakeholders and Management regarding project status
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Process Analyst Resume Examples & Samples

  • Product & Process
  • Design and implement cost-efficient processes in the business unit, ensuring compliance with Bank policies and procedures (P&Ps) and regulatory requirements
  • Interpret process improvement opportunities and requirements of regulatory changes and business objectives, and translate into process change plans that can be implemented to meet business needs
  • Act as the escalation point for new and/or revised processes and procedures, applying in-depth process knowledge to ensure consistency and effectiveness of service and support, and effective management of risk and controls
  • Design a framework that ensures high quality process development, redesign and improvement, and that builds a culture of process improvement in the business unit
  • Act as a subject matter expert (SME) to lead the application of process development and redesign framework and methodologies, including process improvement opportunity identification, process measurement and analysis, and control planning to increase efficiency and effectiveness of services
  • Provide advice and counsel to senior management on the assessment of the overall impact of planned initiatives, and create implementation plans that ensure seamless transition and minimal disruption to the business
  • Conduct workflow analysis to identify barriers, generate ideas, undertake feasibility studies and define opportunities for process redesign initiatives to compliment the business strategy
  • Facilitate buy-in and support from senior management for business cases, key project plans, commitments and project changes relating to process improvements
  • Interpret and advise on proposed initiatives, process implications, process steps, as SME, and resolve process problems
  • 6 to 8 years of related experience
  • Solid knowledge of process and/or project management
  • Strong facilitation/ presentation skills
  • Good coaching, mentoring and training skills
  • Ability to support PO during business contingency
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Service Asset & Configuration Management Process Analyst Resume Examples & Samples

  • Assists with validating and/or modifying data feeds
  • Assesses suitability of requests for new Cis
  • Assists with the assessment and proposal of local office PC inventory levels and inventory mix
  • Assists with identifying opportunities for process enhancements and improving the efficiency and effectiveness of processes
  • Works under general supervision; may oversee certain responsibilities/activities of Associate level personnel
  • Uses discretion in identifying and resolving complex problems and assignments
  • Specific instruction is usually given and work is reviewed at frequent milestones
  • There is an expectation that this individual will also be able to work under own initiative to achieve agreed goals
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Configuration Management Process Analyst IT Resume Examples & Samples

  • Assesses suitability of requests for new CIs
  • Assists with developing, implementing, and refining Configuration Management and Hardware Asset Management processes and procedures
  • Good knowledge of the other Service Management processes, particularly Change Management
  • Excellent English language skills (verbal and written)
  • Experience with ServiceNow CMDB
  • Determines when problems should be escalated to a higher level
  • Will also need to be prepared and able to discuss reported findings with SACM leadership on an as needed basis
  • 2-3 years’ experience in a Configuration management role
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TPU Process Analyst Resume Examples & Samples

  • Execute common, standardized third-party risk management processes, managed centrally by the TPU. For example
  • Preferred 6+ years of direct, relevant experience in third-party risk identification and management, operational risk management, compliance and/or audit
  • Ideal candidate would have experience in the financial services industry and a working knowledge of banking regulatory requirements
  • Strong organization skills, with proven ability to successfully manage multiple priorities
  • Detail-oriented, with strong problem solving and analytical skills
  • Strong risk, process, and project management skills with proven ability to influence and drive results across a diverse team of stakeholders
  • Relationship management skills with ability to build partnerships across Citi businesses
  • Excellent communication skills and fluent in English (both written and verbal)
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TPU Process Analyst Resume Examples & Samples

  • Perform pre-contract due diligence and post-contract ongoing monitoring activitiesbased on specific third-party risk profile, country, and / or business requirements
  • Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
  • Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
  • Execute common, standardized third-party risk management processes, managed centrally by the TPU, including gathering documentation and third-party artifacts,researching third-party information, and inputting data into relevant repositories, for example
  • Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management
  • Detail oriented, with strong problem solving and analytical skills
  • Relationship management skills, with the ability to build partnerships across various Citi businesses
  • Knowledge of third-party management risk and control methodologies and best practices
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Workload Process Analyst Resume Examples & Samples

  • Ensuring our overall approach and process around global batch processing is standardized, well thought out and planned, recoverable when issues occur, and flexible for complex global operations and business around the world
  • Ensure Change Management processes are followed and impacts are well communicated, documented, and tested for new or modified jobs through the non-production and production environments
  • Analyze global job streams and trends to identify opportunities to improve stability and performance
  • Troubleshoot scheduling issues, keeping in mind the current system integration landscape
  • Write policy, procedures and best practice guides for schedule developers
  • Setup training documentation and classes for schedule developers
  • Open, follow through and close issues with software vendors related to job management and scheduling issues
  • Provide support for ongoing project related activities including preparing technical documentation, monitoring in-development job streams, and following up on open issues
  • Experience with an automated enterprise scheduling tool (Tidal 6.0 or above preferred but not required)
  • Familiarity with ETL process & Informatica
  • Understanding of SAP
  • Terma Labs JAWS experience
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IT Business Process Analyst Resume Examples & Samples

  • Confer with end-users, clients, or senior management to define security infrastructure requirements for complex systems and infrastructure development
  • Design and oversee development and implementation of end-to-end integrated security infrastructure solutions
  • Liaison with Enterprise Architects to conduct research on emerging technologies, and recommend technologies that will provide right-sized security posture, operational efficiency, infrastructure flexibility and operational stability
  • Demonstrate comprehensive experience and skill in Information Security (InfoSec) technology and practices necessary to negotiate and persuade technology direction on security principals and tenets such as confidentiality, integrity, availability, authentication and non-repudiation
52

Senior Process Analyst Resume Examples & Samples

  • Make recommendations on risk and ensure contingency plans are in place
  • 2-4 years of Commercial Lending salesforce experience (Commercial Account Manager, Analyst or Funder)
  • Strong knowledge of the business unit’s transaction fulfillment procedures
  • Strong influencing and negotiating skills
  • Strong multi-tasking skills covering a wide range of challenges which are independent and distinct
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Senior Business Process Analyst Resume Examples & Samples

  • Collects, understands, and translates Business Unit requirements
  • Receives, aggregates and tracks the fulfillment of all service and enhancement requests
  • Participates in process re-design, training / documentation, and implementations tasks
  • Oversees training and assess readiness of (ARS) for adoption of new releases and plan, implement, and manage organizational adoption strategies
  • Performs data cleaning exercises with Data Steward to assure high quality data
  • Acts as point of contact and thought leader for (ARS) user community for functionality and administration, and support both internal team with end user inquiries, including but not limited to
  • Bachelor’s Degree in Business or equivalent work experience
  • Direct Store Delivery industry experience preferred
  • A minimum of 5 years of progressive responsibility in analyzing business requirements and support information systems projects
  • Salesforce.com implementation experience preferred, or other CRM platform
  • Excellent communication, analytical, interpersonal and presentation skills
  • Experience soliciting, gathering, analyzing, user input and requirements
  • Experience authoring requirements definition and related documentation
  • Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis
  • Strong organizational, project, and time management skills
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Senior Process Analyst Resume Examples & Samples

  • Experience with the following: industry-standard quality/process management models such as ITIL, eTOM, ISO 9000, TQM, Six Sigma, etc., or process/system engineering modeling languages such as UML, SysML, BPMN, etc
  • 10+ years previous technical lead and/or project management experience
  • 5+ years previous Quality/Process Improvement experience in a major MSO or Telecom provider
  • ITIL/ITSM framework knowledge and advanced certifications
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IT Business Process Analyst Resume Examples & Samples

  • Knowledge of the current and emerging enterprise computing technologies
  • Strong negotiation and facilitation skills
  • Strong analytical and financial management skills
  • Strong interpersonal, written, and verbal communications skills
  • Must be able to present to and influence c-level executives
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Technical Process Analyst Resume Examples & Samples

  • Documenting process requirements and researching solutions to make recommendations
  • Identifying available technologies and processes to provide improvements
  • Applying appropriate tools to perform problem determination and root cause analysis Job Requirements
  • Ability to gather, clarify and apply information transmitted verbally
  • Knowledge of organization’s total information technology environment
  • Excellent communication skills, written and verbal
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XOC Process Analyst Resume Examples & Samples

  • Metrics, Analytics, and Scorecards
  • Responsible for analyzing and evaluating operational performance metrics and resources
  • Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus
  • Creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies
  • Develops and maintains standard reporting measures, quantitative explanation of relevant data, and ongoing analysis of alternatives and solutions
  • Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, in order to enhance the customer experience and drive operational efficiencies
  • Provides financial reporting, revenue analysis support, discount monitoring, promotional modeling, and subscriber reporting issue resolution to various departments within the company
  • Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities
  • Acts as resource for colleagues with less experience
  • Provides weekly, monthly, and annual reports. Provides special reports and analyses to support the business as necessary
  • Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data
  • Provides analysis prior to and following any recommended changes
  • May conduct regular HRIS maintenance and audits to ensure the quality of data integrity
  • May ensure that all employee records in the HRIS databases are accurately updated in a timely fashion
  • May provide guidance and direction on complex HRIS transactions
  • Ensures accuracy of data through partnerships with team members
  • Provides day-to-day validation and spot checks
  • May prepare reports to be used by other departments to correct billing issues
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Process Analyst Resume Examples & Samples

  • BA degree in Business or Finance preferred
  • Financial Services experience with focus in annuities preferred
  • Strong process skills and procedural analysis
  • Experience in VPAS, ADB preferred
  • Proven advanced Excel and Access skills
  • Mid level experience in Access or other database tools
  • Experience implementing / enhancing internal controls and operating procedures
59

Process Analyst Resume Examples & Samples

  • 3 to 5 years process mapping and process design skills
  • Excellent written communications skills
  • Good facilitation and interview skills
  • Strong team work and collaboration
60

Senior Business Process Analyst Resume Examples & Samples

  • Lead and facilitate change for the Fund Accounting department
  • Analyse Fund Accounting operations procedures, processes, and issues to identify areas for automation to reduce risk and improve efficiency
  • Gathering and Documenting Requirements
  • Provide support for upstream interfaces and downstream reporting
  • Respond to all queries reported to BPA helpdesk
  • Interact with internal system support teams as well as SunGard to resolve key issues
  • Employ project management tools and techniques when working on docket or project initiatives
  • Assist in user acceptance testing of large initiatives and new releases of applications
  • Self starter and highly motivated
  • Strong knowledge of Fund Accounting
  • Strong knowledge on Other Operational areas Investment Management, Custody and Transfer Agency
  • Good understanding of the SunGard Invest One platform
  • Strong interpersonal, influencing and negotiation skills
61

Itsm Process Analyst Resume Examples & Samples

  • Exposure to / Knowledge of ServiceNow or similar applications
  • Exposure to / Knowledge of ITIL
  • Good understanding of best practice in project delivery and service management (ITIL), particularly in outsourcing situations. Proven ability to work in collaboration with BU’s and external service providers, building and developing effective relationships
  • Demonstrates understanding of business priorities and understands the business criticality of platforms
62

Process Analyst Resume Examples & Samples

  • Sound understanding of the business and market environment, business strategy and key drivers of success
  • Thought leader on service approaches to drive revenue and productivity outcomes
  • Proven track record in managing new business initiatives that improve revenue or reduce cost
  • Exhibit strong interpersonal, influencing and negotiating skills that can be used in motivating, influencing and advising senior stakeholders in ANZ
  • Demonstrated experience in working with executives and skilled in providing sound advice and recommendations to a Business Head and Executive management teams
  • Strong people leadership and demonstrated ability to create a high performance team
63

Collections Process Analyst Resume Examples & Samples

  • Handle escalated phone calls and complaint letters in all Collection queues
  • Review and provide feedback on escalated calls of the Delinquency Management Team, EWT/Deficiency balance collections, and Asset Resolution teams with a focus on quality service and compliance with all laws and regulations
  • Prepare reports and analysis of performance statistics, providing recommendations for process improvement
  • Communicate, support and develop training content that supports our customer satisfaction strategies
  • Maintains departmental online knowledge tool by researching, creating and publishing resource documents and communication pieces, ensuring all employees have timely access to critical information and process updates
  • Provide ongoing assistance to Analysts as questions arise on a daily basis
  • As needed, provide back-up support for department phone queues: Over 30 Collections, Asset Resolution, EWT, Deficiency balances and dialer set-up and monitoring
  • Conduct training modules to address team and individual training needs
  • Set up the outbound Dialer call campaigns
  • Perform all collections functions and report to management as they relate to high balance accounts
  • Special projects or analysis as needed and directed
  • Monitor and process all task functions related to probate accounts
  • Improved training of staff and adherence to operating guidelines and practices
  • Complete other duties as assigned
  • 1-3 years call center experience or collections operations
  • Knowledge of Collections processes and strategies
  • Builds effective relationships and displays strong interpersonal skills
  • Self-motivated and goal oriented; functions well in a team environment
  • Demonstrated ability to achieve results through collaboration, negotiation, and diplomacy
  • Active listener who demonstrates professional/functional expertise
  • Demonstrates the ability to multi-task
  • Problem resolution skills
  • Demonstrated ability in process improvement and proven analytical competencies
64

Configuration Management Process Analyst Resume Examples & Samples

  • Monitors/analyzes configuration data and compliance activities to identify trends, discover anomalies, and ensure proper management of the SACM process
  • Demonstrates analytical and systematic approach to problem solving
  • Empowered to liaise with other functions in IT Services to establish quality improvement in configuration management processes
  • Ability to clearly and accurately document tasks
  • Demonstrates the ability to follow documented steps within the procedure documentation
  • Encouraged to question management in the suitability of tasks assigned, when direct conflict between those tasks and others tasks/goals show potential conflict
  • Demonstrates an understanding of urgency, timelines, and questions items delegated to them not fully understood at the time of delegation
  • Determines when to escalate to management as opposed to following scripted procedures, depending on the seriousness of the anomaly
  • Ability to work autonomously but also within a team environment where necessary
  • Bsc/Msc in Computer, Engineering, Science, etc. or relevant
  • Demonstrated knowledge of CMDB principles
  • Well-rounded knowledge of IT Operations, applications, systems and infrastructure
  • Experience working with CMDB discovery tools and data feeds
  • Basic knowledge of ITIL Service Lifecycles and Processes, particularly Change Management
  • Strong English language skills (verbal and written)
  • Experience working in a virtual environment
  • Experience with ServiceNow CMDB or similar product
  • Experience and/or understanding of other ITIL disciplines such as Change Management and how Configuration Management interfaces
  • Familiarity with the Asset Management lifecycle
  • Experience and/or understanding of Business Service Maps within CMDB
  • ITIL V3 Foundation Services Certification
65

Senior Business Process Analyst Resume Examples & Samples

  • Strong understanding of industry standard process analysis / improvement for investment operations
  • Excellent technical acumen, as it relates to investment management, and a strong awareness of competitor processing and industry applications
  • Experience with scaling operating environments while reducing operating risk and costs
  • Understanding of Six Sigma or equivalent process
  • Curious, creative and competitive nature
  • Strong understanding of reporting and data management disciplines
66

Transaction Process Analyst Resume Examples & Samples

  • Processing all assigned responsibilities in an accurate and timely manner - Money Market transactions from nightly sweep; Purchases and Redemptions of mutual funds trades; Treasury subscriptions at the Federal Reserve Bank; Private Placement Transactions and wires; TBA. Process, balance and verify Written Call Options; Exercise and Puts (Processing of Expired Options) with Options Clearing Corp and broker. Process all internal and external mutual funds transfers at the fund and on Global Plus
  • Customer support: notify Client Services team of upcoming mutual fund Corporate Actions; fund liquidations; fund prospectus and amendments to existing fund prospectus
  • Bachelors degree in business related major or equivalent training
  • Well organized and detailed oriented
  • An educational assistance program to financially help employees seeking continuing education
67

Process Analyst Resume Examples & Samples

  • Responsible for the delivery of process workstream(s) supporting the Process Analyst Lead
  • Responsible for the Process Analysis, Design and Improvement for a specified process area
  • Planning and execution of improvement actions in a condensed timeframe and challenge environment
  • Organise and participate in process discovery and design work shops
  • Analyse current business processes so that detailed re-engineering specifications can be created to provide business unit efficiency gains
  • Interact with other functional teams and helps resources progress through the delivery project lifecycle
  • Coordinate the development and delivery of process improvement opportunities in collaboration with Process Analyst Lead
  • Manage the project progression on a day-to-day and mitigating issues/risks
  • Accountable for keeping the Process Analyst Lead fully briefed of progress to plan, reporting and logging risks and issues & stakeholder challenges
  • Work with subject matter experts to identify and implement process improvement opportunities
  • Raise awareness of the change and getting buy in from stakeholders
  • Manage stakeholders requirements and expectations
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Process Analyst Resume Examples & Samples

  • Conduct analysis to determine root causes of identified problem areas and provide inputs into recommendations for process change
  • Model current and future state processes to defined standards using the Bank’s chosen process modeling tool/s, within the bank’s overall process frame-work
  • Contribute to end-to-end process design for processes under review
  • Identify and document business requirements
  • Analyse change requests and provide insight on their impact on existing processes, data gaps, organisation, risks, controls, roles and systems
  • Support work-stream and project planning, tracking of deliverables and risk and issue mitigation
  • Produce materials required to ensure stakeholder buy-in on proposed changes
  • Identify improvements to relevant methodologies and approaches
  • Lead and support delivery of process training, as appropriate, including developing training materials
  • Assist with conducting process improvement workshops
  • Understand and support the achievement of the Bank and Divisional strategy, plans and values; imbibing the high performance culture
  • Act as a role model for new employees, providing help and support to facilitate early integration
  • Take ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
  • 3–5 years in Process Engineering and/or Transformation Delivery roles
  • Experience of creating, analysing and maintaining business process models in a standard modelling tool preferably applying BPMN
  • Experience in the use of Six Sigma, Lean and/or other maret leading process optimisation techniques
  • Experience of formulating business cases and benefit quantification
  • Ability to work in a multi-cultural, global environment
  • Ability to work effectively in larger teams
  • Strong, demonstrable analytical skills
  • Highly numerate with experience of using statistical tools and software packages
  • Excellent communication skills – ability to present and engage with audiences
  • Degree education from an accredited college or university, preferably in a subject related to finance, business, mathematics, engineering or computer science
  • Exposure to Investment Bank operational product lines and/or Big 4 consultancy experience would be useful
  • Proven process management and process engineering experience
  • Lean and/or Six-Sigma certification essential (minimum green belt)
  • Proficiency in MS Office Product suite especially, Excel and PowerPointWillingness to learn new methodologies
  • A confident self-starter, ability to work effectively without close supervision
  • Delivery focused with meticulous attention to detail
69

Senior Business Process Analyst Resume Examples & Samples

  • Transition of existing services to UBS Krakow
  • Determining required solutions with cooperation of relevant stakeholders
  • Creating and publishing regular and ad-hoc reports
  • Conducting analysis and providing graphical presentation of the data
  • Documenting service related processes
70

Senior Process Analyst Resume Examples & Samples

  • Business process analysis and design experience
  • Experience developing business requirements using agile or other methodologies
  • The ability to perform cost/benefit analysis for business case development
  • Experience/training with Agile methodologies such as Product Owner or Scrum Master
  • Develops scalable processes to support and benefit the Company'sarchitecture vision
  • Helps to define success metrics for each new system or process andestablishes a plan to track, monitor, and measure the success of those
71

Process Analyst Resume Examples & Samples

  • Undertake impact assessments for changes or transformation to enable effective deployment
  • Liaise with different stakeholders to devise optimum operating model
  • Facilitating process mapping/modelling workshops with SME's. Document process and workflows
  • Development of clear and detailed process models and business requirements within prioritised CAPEX programmes of work
  • Support the organisation in setting up process framework in ARIS and linking to next level processes
  • Provide coaching support for process owners on Process Maturity framework, how to identify and develop process measures, and support training for Process Owners
  • Process mapping/procedural documentation - mandatory
  • Understanding of ARIS mandatory
  • Experience of facilitating workshops - mandatory
  • 3-5 years experience as a Business/Process Analyst
  • Good stakeholder management skills - essential
  • Understanding of lean principles desirable
  • Audit/risk background may be helpful
  • Logical methodical, detail conscious,
  • Good numeracy skills to build process performance dashboards
72

KDE Process Analyst IB Resume Examples & Samples

  • Define Data definitions (Entity and Element) in collaboration with the business and IT
  • Collaborate with the business to define and document Data quality rules, controls and control gap assessments
  • Excellent data analysis and documentation skills
  • Excellent stakeholder management and communication skills, both written and oral. Comfortable with ambiguity and managing to tight deadlines
  • Understand Risk (market and/or credit risk) and/or / Investment Banking/ Asset Management
  • CFA qualification desirable but not essential
  • An understanding of application data modelling, data governance, and data management would be desirable
73

KDE Process Analyst Wmpc Resume Examples & Samples

  • Using the global data methodology, perform lineage, data quality rule definition, controls assessments and ultimately identifying and reporting any data quality issues
  • Identification of divisional requirements which may differ from global requirements, discuss these with local stakeholders, propose local solutions and where necessary escalate to the global team for remediation
  • Analyse data to complete Physical to Logical Lineage mapping and modelling
  • Obtain divisional governance approval for lineage, data quality and controls including the adoption of appropriate Key Procedural Controls (KPCs)
  • Educated to degree level
  • Understand Risk (market and/or credit risk) and/or / Financial Data / Wealth Management Products
74

Process Analyst / Repository Guardian Resume Examples & Samples

  • Support development of process and other business architecture artifacts
  • Support architecture governance and conformance to CoE standards
  • Maintain central repository of business architecture artifacts (iGrafx)
  • Administer CoE users, including access and user configuration, issue resolution
  • CoE Process Governance. Actively participate in process governance to include items such as: request management, process reviews, user administration, and impact analysis reporting
  • Process Diagramming/Modeling. Participate in documenting process information using CoE standards (BPMN) and assist in performing reviews, approvals, and endorsements on BPMN workflows/models
  • Risk Analysis. Assist with process risk analysis/assessment (FMEA), and process estimation as needed
  • Repository Guardian. Participate in updating and managing process repository data, including hierarchies, resources, diagrams, etc
  • System Administration. Administer iGrafx system including user access & configuration, user issue resolution
  • IGrafx Software Usage. Actively self-educate in using iGrafx Enterprise Modeler (EM) and iGrafx Process for Enterprise Modeling (PfEM) software products
  • Backups/Disaster Recovery. Set and maintain a backup plan for exporting/importing enterprise data from and between the iGrafx repositories
  • SharePoint Site Maintenance. Actively participate in maintaining the CoE SharePoint site and responding to customer requests
  • Documentation. Write easy-to-follow standard operating procedure documentation which will be utilized by internal and external personnel involved in the CoE
  • The candidate must be able to work independently and collaboratively to address CoE demands. The candidate will be a problem-solver engaged in finding solutions to issues and will be required to work with cross-functional teams. The candidate will have several years of process analysis, architecture, and development experience in multiple technologies and can complete assigned duties with minimal direction from management
  • Solid knowledge and experience related to the following process-oriented topics
  • Experience using iGrafx Process for Enterprise Modeling (PfEM) and iGrafx Enterprise Modeling (EM)
  • BPMN experience (Level 1 and 2 palettes)
  • Lean Six Sigma experience (green belt, black belt)
  • Technology Asset Management experience
  • Enterprise Architecture experience
  • Process simulation experience (Discrete Event Simulation)
  • CoE Startup experience
75

Senior Process Analyst Resume Examples & Samples

  • Lead cross-functional project teams to drive process improvements within the business. Schedule and facilitate project team meetings, develop project plans to include identification of key deliverables and timelines, summarize and communicate project status, train and coach project team in the use of Six Sigma tools. Generally accountable for projects expected to have significant client impact and/or greatest margin improvement
  • Employ structured methodology and analytics to problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions for the business. Mentors and coaches other, less experienced Black Belts on the appropriate use of Six Sigma tools
  • 3+ years of process engineering experience
  • Strong project leadership skills with demonstrated experience analyzing business processes
  • History of successful project coordination
  • Demonstrated interpersonal and written communication skills
  • Ability to work effectively with all levels of staff and cross-organizationally
  • Exhibit strong affinity toward training and mentoring others to build capabilities in process improvement and Six Sigma methodology/tools
76

IT Business Process Analyst Resume Examples & Samples

  • Manages and/or coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies. Assist network and application resource owners and IT staff in understanding and responding to security-related audit issues and security access exceptions. Provide on-call support for after-hours system access issues and troubleshoot system access problems and failures or project related security requests that occur after hours
  • 5+ years security user access administration experience on multiple platforms (Windows / Active Directory, RSA Secure ID, UNIX, OS390 Mainframe)
  • 5+ years direct experience with management and implementations of RSA SecureID Multi-Factor solutions
77

Knowledge Management Process Analyst Resume Examples & Samples

  • Ensures administration of daily activities are applied and completed as per BMO Knowledge Management Process
  • Performs process governance activities in support of KM process procedures for compliance
  • Investigates and diagnoses assigned process data for improvements and updates
  • In conjunction with the Process Manager, attends required meetings
  • Participates in team communication ensuring activities are implemented according to KM
  • Process standards
  • Advises and communicates status, progress and issues to appropriate groups and COEs
  • Uploads megatext plus documentation and updates from Project Management Office
  • Understand basic functionally of megatext plus tool and performs training to other departments as required
  • Possesses a university degree/college diploma in Computer Science or equivalent work experience
  • Demonstrates good knowledge of BMO IT standard operating systems, applications, associated tool and networks
  • Understand ITIL Processes and integration to Knowledge Management
  • Good micro soft standard software knowledge
  • Good BMC tool knowledge, Business Objects, Spotfire & AppCat
  • Is able to prioritize effectively and multi-task
78

Business Management Process Analyst Resume Examples & Samples

  • Provide process and technical support to the C&M IT team for collaboration and knowledge management tools, including SharePoint and Livelink
  • Provide process support for forecasting and time tracking tools, including access requests and project support for Clarity
  • Assist leadership in managing and maintaining correct projects and initiatives information for resources
  • Provide project and time compliance and reporting to management
  • Assist in the creation of solutions to improve forecasting and time reporting accuracy
  • Review existing processes, identify and implement process improvement opportunities
  • Create and maintain regular communications with the stakeholder groups utilizing the related processes and tools
  • 4-6 + years of Business Process Support including metrics and reporting
  • Previous experience with Clarity, Beeline, SharePoint, and/or Livelink strongly preferred
  • Ability to work in an extended team
  • Ability to prioritize and manage multiple initiatives
  • Proficiency in Microsoft Office suite: PowerPoint, Excel and Word
  • Detail oriented and ability to work in a fast paced environment
  • Passion and demonstrated approach to process improvement
79

Senior Process Analyst Resume Examples & Samples

  • Act as key escalation for more complex process, procedure, product and business issue problems
  • PO support groups re process-related information
  • Internal groups/ internal support/ internal business partners/ peers re process issues
  • Senior managers in assigned business unit
80

Lending Process Analyst Resume Examples & Samples

  • Evaluate and support departmental management policies and processes. (40%)
  • Perform analysis for new projects supporting the Loan Process. (40%)
  • Support portfolio and production analysis of newly acquired institutions. (20%)
  • Bachelor's degree in a business field or equivalent education and related training
  • Experience with spreadsheet and word-processing applications
  • Understanding of financial and cost accounting principles
  • Graduate or Bachelor's degree in Finance, Accounting, or Economics or equivalent education and related training
  • Graduate of Bank Leadership Development Program
  • Previous banking or analytical work experience
  • High degree of quantitative analysis skills
81

Process Analyst Resume Examples & Samples

  • Conducting analysis to determine the root causes of identified problem areas and providing inputs into recommendations for process change
  • Modelling current and future state processes to defined standards using the Bank’s chosen process modelling tool/s and within the Bank’s overall process frame-work
  • Contributing to end-to-end process design for processes under review
  • Identifying and documenting business requirements
  • Analysing change requests and providing insight on their impact on existing processes, data gaps, organisation, risks, controls, roles and systems
  • Supporting work-stream and project planning, tracking of deliverables and risk and issue mitigation
  • Producing the materials required to ensure stakeholder buy-in on proposed changes
  • Identifying improvements to relevant methodologies and approaches
  • Leading and supporting the delivery of process training, as appropriate, including developing training materials
  • Assisting with conducting process improvement workshops
  • Understanding and supporting the achievement of the strategy, plans and values for the Bank and Division
  • Acting as a role model for new employees, providing help and support to facilitate early integration
  • Taking ownership for your own career management, seeking opportunities for the continuous development of personal capability and improved performance contribution
82

Senior Business Process Analyst Resume Examples & Samples

  • Leading process development/ improvement projects across one or more supply chain functional areas
  • Acting as a Project and Change Management coach to buyers at various sites
  • Planning, facilitating, and supporting VSM and Kaizen, and Continuous Improvement events to develop process deliverables such as SIPOCs, process maps, and UTAS-level standard Work
  • Support the Interiors Business Process Manager with Integration initiatives, such as eSolutions
  • Develop internal Business Process governance tools such as Passport standard work, Process validation metrics and various standard job instructions, and status tracking tools
  • Maintain an Interiors Business Process SharePoint site so that content is accurate and relevant at all times
  • Act as an ACE Pilot, in support of achieving Silver certification
  • Support various Sales, Inventory, Operations, and Planning (SIOP) processes and requests, as needed
83

Graduate Process Analyst Resume Examples & Samples

  • Achieved (or is expected to achieve) degree in IT/Computer Science or equivalent
  • Communicative English (B2/C1)
  • Ability to communicate clearly and concisely in both oral and written forms
  • Enjoy working as part of a team and achieving shared goals and objectives
  • Ability to work full time (40 hours per week, standard office time)
  • Interest in Enterprise Service Management
  • Ability to build rapport and relationships with individuals at all levels irrespective of background
  • Confidently handle multiple priorities to drive solutions
  • Solid understanding of MS office package
84

Process Analyst Resume Examples & Samples

  • Previous experience with Superannuation and process improvement
  • Previous experience with short term projects is highly desirable
  • RG 146 is highly desirable
  • Sound understanding of the business and market environment, busines strategy and key drivers of success
  • Exhibit strong interpersonal, influencing and negotiating skills that can be used in motivativng, influencing and advising senior stakeholders in ANZ
  • Demonstrated expereince in working with Exectuvies and skilled in providing sound advice and recommendations to a Business Head and Executive management teams
85

IT Business Process Analyst Resume Examples & Samples

  • Develop and maintain repeatable metrics to analyze security control capabilities, information security conformance, and emerging risks by individual lines of business in a complex Enterprise of inter-connected businesses and systems
  • Provide governance and leadership for both the communication and adherence to corporate information security policies and standards to include line of business executives, business analysts, developers, engineers other stakeholders
  • Provide process definition and best practices leadership to efficiently align Enterprise processes with line of business processes. Ensure the safety and soundness of networks, systems and data while mapping processes to align Information security strategies and objectives with line of business projects and initiatives. 7. Provide business process based solutions to complex problems. Act as team leader for projects with moderate budgets or of a short to intermediate duration
  • Microsoft Office applications including PowerPoint and Visio
  • Ability to create Executive report presentations and analyze complex data sets to produce operational security metrics, including KRIs and KPIs
86

Businss Process Analyst Resume Examples & Samples

  • Advanced knowledge of TS1, TS2, and HP
  • Advanced knowledge of JPMorgan Commercial Card program is preferred
  • Advanced knowledge of Excel and VBA, SQL is a plus
87

Configuration Management Process Analyst Resume Examples & Samples

  • Interprets performance metrics, performs root cause analysis, assesses consequences, identifies solutions to issues/problems, and resolves deviations
  • Supports process deployments & implementation
  • Assists with developing, implementing, and refining Configuration Management processes and procedures
  • Empowered to liaise with other functions in IT Services to establish quality improvement in SACM processes
  • Excellent understanding of the asset management lifecycle
  • Excellent understanding of asset management control measures and metrics
  • Strong experience with asset management and discovery tools
  • Good understanding of the ITIL Access Management processes
88

Senior Business Process Analyst Resume Examples & Samples

  • Define/design business, reporting, and system processes in the AS-IS and TO-BE states
  • Analyzes work processes, data relationships, and business needs to translate into reporting, system and/or business process requirements
  • Provide thought leadership in the most effective and efficient ways to translate, track and validate user needs
  • Participate in business and technical design, implementation planning efforts and case/model design
  • Provide innovative means to document/model processes and be able to communicate the processes to all levels of the organization, technical and non-technical resources
  • Identifies gaps or interim program/process support needs and develops related tools and templates
  • Works with developers/project teams to verify functional performance and preparation for delivery
  • Support the entire project and development life cycle, including the development of technical documentation and deployment documentation as required
  • Provide innovative ideas to business programs, technical solution and day-to-day operational activities
  • Bachelor's degree in a business-related course of study or equivalent
  • Generally requires 5-7 years of related experience
  • 3-5 years relevant experience participating in projects, process documentation, process improvement initiatives, etc
  • Able to demonstrate a high level of skill in Visio, Word, PowerPoint and Excel
  • Demonstrated ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Demonstrated ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Demonstrated ability to proactively communicate and collaborate with customers to analyze information needs and functional requirements and deliver tangible results (end-to-end documentation, use-cases, process flows, Business Process Designs, etc)
  • Demonstrated ability to develop requirements specifications according to standard templates, using natural language
  • Demonstrated ability to successfully engage in multiple initiatives simultaneously and work independently with users to define concepts with the guidance of a project leader
  • Possess strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into system and operational requirements
  • Demonstrated excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Experience in HR and/or supporting international processes preferred
89

Lean Process Analyst Resume Examples & Samples

  • Bachelor’s degree or combination of education and experience required
  • A wide ranging knowledge of the Lean toolbox, knowing the best methods to apply for each individual projects
  • Lean / Six sigma qualifications a plus but not a pre-requisite
  • Proven experience in a Process Analyst role
  • Fluent English and the ability to produce clear and concise documents, emails and presentations
  • Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint
  • Excellent at presenting process analysis data in a simple and engaging way
  • Ability to highlight and demonstrate the impact of inefficiencies across complex business processes
90

Senior Process Analyst Resume Examples & Samples

  • Carry out process mapping and information gathering
  • Liaise with stakeholders with heavy involvement on meetings, presentations and conferences
  • Coach leaders to build and control framework with appropriate oversight
  • Part-qualified accountant
  • Strong skills in Microsoft Office Suite, including Visio and Project as well as SharePoint
  • Previous experience of working with retail finance systems and stakeholders
  • Previous experience of working in a regulated environment
  • Green or Black Belt and Lean preferable
91

Process Analyst Resume Examples & Samples

  • Insurance experience preferred
  • Minimum of one year office experience
  • RIBO license required within 4-6 months
  • Proficient knowledge of Microsoft Word and Excel
  • A team player that is able to work in a high volume area
92

Periodic Process Analyst Resume Examples & Samples

  • In addition to primary responsibilities, strong writing skills and Visio experience are necessary
  • Experience with financial ERP systems is required and knowledge/experience specifically with Momentum is preferred
  • BA/BS Degree from an accredited college or university
  • Ability to obtain and maintain certain job-related certifications
  • Meet or exceed continuing professional education (CPE) requirements
93

Process Analyst Resume Examples & Samples

  • Working with the process owners and Subject Matter Expert's to plan, define and implement a global sub-process
  • Supporting the process owner in the sign off on process design, and managing the change process and any inputs into the Human Resources Demand Management process
  • Ensuring the internal control framework operates as expected and is incorporated into the Days Working Capital (DWC) process
  • Working with sub process owners, to understand how changes to policy need to be incorporated into the process
  • Managing the Workforce Capability responses to risk and control initiatives
  • Maintaining a log of all policies owned by DWC and managing the update plan
  • Facilitating updates to the policies as required
  • Co-coordinating and plan audit activities
  • Maintaining the policy and process governance team plan
  • A good understanding of the process approach and methodology
  • The ability to identify linkages across processes and how they contribute to the bigger picture
  • A good understanding of measurement and metrics
  • Confident in order to liaise with people at all levels both face to face & via email and telephone
  • Teamwork & communication skills
  • Experience in an audit or a control role or of working in a process environment
  • Experience of at least one area of Workforce Capability
  • Experience of working effectively in a project management office/project/change environment
94

Process Analyst Resume Examples & Samples

  • Working with process owners, Global Sourcing (GS) and Subject Matter Experts (SME's) to plan define and implement a consistent Global sub-process that ensures compliance, with the Deutsche Bank procurement Policy
  • Delivering quick wins
  • Managing key stakeholder relationships
  • Implementing best practice and ensuring the Global procurement policy is being applied
  • Providing training and guidance to the workforce capability team as required
  • Implementing a change process
  • Ability to identify linkages across processes and how they contribute to the bigger picture
  • Thorough understanding of the procurement process
  • A good understanding of measurement, metrics and the use of key performance indicators
  • Attention to detail and good problem solving skills
  • Good influencing skills and strong relationship skills (effective stakeholder management), key to working with internal stakeholders
  • Excellent communication and team working skills
  • Professional and proactive approach
  • The ability to liaise with stakeholders across Human Resources and the organisation
  • Advanced Excel, visio and PowerPoint skills
  • Experience of working in a process environment
  • Previous experience of vendor management i.e. procurement, contracting and purchasing
  • Good understanding and experience in the purchasing process using Deutsche Bank buyer
95

Operations Process Analyst Resume Examples & Samples

  • Analysis of the data held within the MOM solution
  • Writing of reports and dashboards
  • Provide daily, weekly and monthly updates to the Managers including KPI’s and trending analysis
  • Be the Gate Keeper of the MOM system(s) to ensure alignment with data analysis and reporting needs as well as the integration to SAP system
  • Propose and make approved changes to reporting and dashboards to drive continuous improvements
  • Degree or equivalent in analytical subject (science, math’s etc.) – essential
  • Proven experience of working with systems to capture data and support process efficiency and improvement - essential
  • Experience in turning large amounts of data into solid management information - essential
  • Strong interpersonal skills – essential
  • Analytical with an eye for detail to understand the details behind the department’s results and performance - essential
  • Self-driven with the ability to work independently – essential
  • Proven knowledge of Excel and word with overall knowledge of other Microsoft packages essential with the ability to learn new systems quickly – essential
96

Senior Business Process Analyst Resume Examples & Samples

  • Tracking workload requirements located in TAAS from data obtained from Fleet technical assists (FTA), TSRA reviews, and Mandatory Technical Requirements (MTR)
  • Developing briefings of outstanding workload requirements using MS Office for designated combat systems, for each ship entering pre-deployment workups (IFRP ranging from pre COMP2X to deployment)
  • Analysis of current and future Mandatory Technical Requirements (MTR) (mandatory go-assess-2-kilos by each branch)
  • Developing Divisional TAAS FTA Health Report to ensure job updates and age requirements are in accordance with divisional Standard Operating Procedures and development of associated status/ tracking reports
  • Conducting related services necessary to prepare, update, and maintain various presentation packages consisting of charts, graph handouts, etc
  • Development of various assessment, tracking and status reports associated with the above work for presentation to MARMC management
  • Attendance and participation in the efforts described and supporting them by preparation of graphic and/or textual presentation material; the taking of minutes; and/or the publication of agendas, reports, and/or action items lists
  • Maintaining various government controlled off-line databases and Government SharePoint Web pages in support of these programs
97

Process Analyst Mclean Resume Examples & Samples

  • In alignment with key SMEs and respective leadership team, establish foundational process artefacts for pre-identified key business processes, including
  • Determine CTQ via voice of the customer & leadership interviews
  • Document/update process flow documentation (visio swimlanes, RACI)
  • Determine process baseline
  • Determine reporting requirements
  • Assess process risk (FMEA)
  • Determine control plan
  • Document/update process improvement log
  • Review & obtain approval for these foundational process artefacts
  • Transition process artefacts to BAU process owner & process manager
98

Senior Business Process Analyst Resume Examples & Samples

  • Support the business through identifying and driving process and system improvements that align with the dept strategies
  • Excellent customer facing skills and a demonstrated proactive approach to problem-solving
  • Ability to deal with ambiguity and change
  • Sense of urgency for continuous improvement
  • Detailed knowledge of CRMs, Policy Admin Platform, IVRs and Omni Channels
  • Working knowledge of systems and how they interface the Individual Business and DTC
  • Experience with managing IT and non-IT vendors
  • In depth knowledge of project management, business requirements gathering and writing
  • Minimum of 3-5 years relevant experience in direct to consumer business or equivalent experience
  • Demonstrated experience working with end user and leadership to gather and assess business needs
  • Excellent skills in Microsoft Word, Excel and Powerpoint required
99

Process Analyst Resume Examples & Samples

  • Business requirements - gathering, documenting, validating, and obtaining signoff on the business requirements of projects sponsored by Operations. Functional requirements - analysis of business requirements with a view to articulating and documenting the functional requirements as they pertain to specific functional areas such as forms, RepSource, Online Transactions, AWD processes, client reporting, etc
  • Process analysis & design - mapping and analysis of current processes, design and documentation of new/enhanced processes, validation, and signoff
  • Impact analysis - assessment of impact of projects and process improvements on all areas within Operations as well as a few other areas (e.g. Finance) within Manulife. This includes changes to and/or development of new documented procedures, process controls, job aids, and training requirements
  • Planning & scheduling - maintain ongoing plan of assignments to process improvements based on requirements and productivity expectations, in an environment where project schedules and requirements change frequently and priorities need to be adjusted on an ongoing basis
  • Relationship with Operations partners - although the process improvements managed by the team benefit all of Administration & Support, partners in Operations are the primary "clientele" and the incumbent is expected to develop and maintain a first-rate knowledge and understanding of their needs and priorities on an ongoing basis
  • Collaboration with key partners within Administration & Support - the success of process improvements and innovation being critically dependent on collaboration between departments, the incumbent is expected to develop and maintain excellent relationships with key partners such as the Operational Shared Services, Contact Centre, Project Management Office, IS, Compliance, Policy Controls, and others
  • Superb analytical and presentation skills
  • Demonstrated ability to identify root causes of problems and real business needs
  • Demonstrated ability to develop cost effective solutions that meet business needs
  • Demonstrated ability to perform Cost-benefit Analysis
  • Excellent written communication skills and strong presentation skills
  • Strong interpersonal skills, facilitation skills, interviewing skills, negotiation skills and organizational skills
  • Demonstrated ability to handle multiple competing tasks and changing priorities
  • Previous experience of process optimization projects and continuous improvement leading responsibilities
  • Sound knowledge & experience of various Process Management and Optimization approaches, methodologies and tools (LEAN, 6Sigma, BPM, etc.)
  • Proficiency of the Microsoft Office suite (Word, PowerPoint, Excel, Visio)
  • Relevant post-secondary diploma or degree in Business, Statistics, Engineering or equivalent work experience
  • 2 - 4 years of experience as a Business Process Analyst
  • Business acumen that spans functions, and business units within the Canadian Division is an asset
100

Process Analyst Resume Examples & Samples

  • Represent the statistical function in support of manufacturing, inspection, and validation functions
  • Collect, organize, interpret, summarize and analyze numerical data from sampling of assigned topics and projects
  • Develop statistically-based procedures and sampling plans in support of pharmaceutical validation activities
  • Present data in the form of tables and graphs. Prepare conclusions based on data summaries
  • Provide statistical support for manufacturing performance and process capability analysis
  • Writes reports describing sources of data, significant differences and relationships among these sources and limitations of data reliability or usability
  • Bachelor’s degree with at least 2–4 years’ experience, or Masters with 0-2 years’ experience
  • Black Belt, Green Belt, Six Sigma Certification, or previous experience in lean manufacturing preferred
  • Previous experience in pharmaceutical or validation fields preferred
  • Computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook and the ability to use statistical software (JMP, Minitab,etc)
  • Excellent technical writing skills
101

Senior Business Process Analyst Resume Examples & Samples

  • Work with End Users to identify opportunities to improve the effectiveness and efficiency of the demand planning, distribution and S&OP processes
  • Work with End Users to implement the planning process improvement opportunities. Maintain communication channels to highlight agreed priorities, set deliverable expectations and report actual performance for the group
  • Drive the development, testing, change control and deployment of enhancements
  • Build content and processes to deliver new user and refresher training to End Users
  • Collaborate with the RR Supply, IT and other functions to define and implement end to end process improvements opportunities
  • Support the End Users in resolving system and process issues
  • Foster a community that shares best practices and drives innovative ideas for further improving our planning processes
  • Support a work environment of continuous improvement in line with BSC’s Quality Policy, Quality System and appropriate regulations for the areas supported
  • Bachelor’s degree in Supply Chain, Manufacturing, Business, IT or related field
  • 5+ years of Materials / Supply Chain planning, Business process or Systems experience
  • Experience with SAP MRP and advanced supply chain planning software
  • Strong project management
  • Self-motivated independent worker
  • Flexibility to travel occasionally, and flexible schedule to accommodate multiple time zones
102

Senior Business Process Analyst Resume Examples & Samples

  • Identify inefficiencies and reduce defects throughout order processing, fulfillment, and supply chain operations to deliver savings and improve customer service
  • Execute Lean methodologies such as 5S, Kaizens, visual control, layout optimization, and elimination of bottlenecks to maximize throughput
  • Collaborate with Operations to monitor and drive Key Performance Indicators (KPIs). Develop and sustain visual management system for KPIs
  • Apply Six Sigma principles pragmatically to produce results for key business segment
  • Document and map current operational processes and conduct root cause analysis to improve operations
  • Lead cross-functional teams to synthesize findings and develop improvement recommendations
  • Develop and deploy control plans to sustain changes
  • Effectively align stakeholder goals vertically and horizontally throughout the organization
  • Identify and remove barriers that prevent attainment of project goals
  • Complete production floor audits 20% of time
  • 4+ years of experience in a process improvement role
  • Proficient with Microsoft Excel & Visio
  • Degree in Business or Industrial Engineering
  • Knowledge and execution of Lean and Six Sigma principles
  • Ability to apply process improvement theory the right way
  • Demonstrate willingness to apply and live out UnitedHealth Group’s 5 core values
  • Change management and influencing skills
  • Strong facilitation skills and the ability to build positive working relationships within a wide range of departments
  • Strong communication and presentation skills, both written and oral
  • Proactive and willing to learn and improve
103

Senior Business Process Analyst Resume Examples & Samples

  • Perform analytical and report programming, utilizing a variety of data tools such as SQL and SAS against very large data sources, primarily GPS and related systems to support Medicare Enrollment reporting processes
  • Team subject matter expert for all data sources used in analysis and reporting
  • Provide in depth analysis to identify root causes and to drive remediation of underlying issues
  • Support reporting schedules and their deliveries
  • Communicate technical information clearly and articulately to a wide variety of audiences (executive management, clients, account managers, etc.)
  • Take ownership of issues and follow through on all responsibilities
  • Work with less structured, more complex issues
  • Work closely with stakeholders on process improvements, ensuring long-term sustainability of processes
  • Document and keep all SOPs up to date
  • 3 years SQL experience using PC SAS and / or SAS Enterprise Guide, including complex query development
  • 3 years of analysis experience in a business or data analyst type role
  • 2 years of Excel experience with use of Macros
  • MS Access experience in database development and leveraging its uses
  • Demonstrated experience in process improvement, workflow, benchmarking and / or evaluation of business processes
  • Computer Science or related Bachelor’s degree
  • Understanding of DRG and ECG processes and FTP protocols
  • VBA and SharePoint experience
  • M&R Employer Group Health Plan Experience
  • Passion for learning and working with new technologies
104

Senior Business Process Analyst Resume Examples & Samples

  • Designs, develops, tests, documents and maintains database queries and reports related to - but not limited to enrollment, eligibility, and capitation
  • Works with internal and external department customers to define and document requirements to enrich reporting capabilities
  • Develops systematic reporting processes and procedures to ensure timely delivery of daily, weekly, monthly, annual and ad hoc reporting to management
  • Troubleshoots data integrity issues, analyzes data for completeness to meet business goals and trending
  • Transfers data into meaningful, professional and easy to understand formats for various audiences
  • Supports complex projects that require cross functional coordination. Works closely with all customers to accomplish mutual goals and strategies in order to support company goals
  • Serves as a resource to Membership staff, answering questions and assisting with department informatics, reporting and trending, and workflow / operational issues
  • Escalates issues to department leadership for support and guidance
  • Performs analysis, and evaluates downstream business systems, processes, and / or organizational impacts
  • Assists in the development and testing of new reports and ongoing support of existing solutions, including defect identification and resolution
  • Advises on the implications of existing systems that can be applied to a reporting problem. Identifies risks and issues, and seeks approval on complex matters
  • Checks, instructs, and otherwise functionally directs technical staff in order to achieve desired end-results on complex problems regarding membership
  • Provides subject matter expertise and operational support to internal business partners
  • Bachelor’s degree in healthcare, business administration or other related field (Four additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
  • Four or more years of combined experience with development and testing related to reporting
  • Experience with health plan or health care administration. Knowledge of one or more of the following: Microsoft SQL Server, Microsoft SQL Reporting
  • Expert knowledge of Microsoft Word, Excel, Access and Visio software applications
  • Knowledge of Health Care Industry and/or experience in Medicare Advantage Part D (MAPD) operations
  • Experience with CMS Enrollment and Disenrollment guidelines
  • Experience with various reporting and analytics tools (Business Objects, Cognos, SSRS, etc)
  • Knowledge of one or more of the following: Visual Studio, Visual Basic, and Integration Services
105

Senior Business Process Analyst Resume Examples & Samples

  • Lead and be the SME for inbound and outbound 837 & 835 EDI transactions for business segments within Optum
  • Analyze electronic data for accuracy
  • Research and root cause analysis
  • Responsible for claim/file tracking and end-to-end process
  • Work with multiple payment platforms, outside vendors and clearing houses
  • Function as part of the HealthCare Reform and CORE Operating Rules team
  • Engage appropriate business and technical resources to drive remediation projects
  • Metrics and reporting
  • Identify long-term strategies for growth, improved efficiency, and reduced costs
  • Be an advocate in improving the knowledge and understanding of business
  • Promote awareness and understanding of best practices, policies relative to business applications
  • 3 years of Experience with claim payment / pricing platforms
  • 2 years of Experience with ANSI x12 (EDI) standard formats and HIPAA compliance, specifically 835 remittance advice & 837 claim
  • 3 years of Experience in data analysis and remediation
  • 2 years of Experience in gathering business requirements around EDI 835 and 837 transactions and working with IT partner for implementation
  • 2 years of Metric creation and maintenance
  • 2 years of Experience with HealthCare Reform and CORE Operating Rules
  • 2 years of Strong MS Excel experience
  • Ability to engage appropriate business and technical resources to drive remediation projects
  • Strong knowledge of health insurance industry
  • UnitedHealth Group experience
  • BA/BS degree or equivalent related work experience
  • Proactive, hands-on with a strategic vision
  • Highly accountable
106

Senior Business Process Analyst Resume Examples & Samples

  • Responsible for quality reporting, analysis and audits, and for developing plans and programs to support continuous quality improvement using applicable tools
  • Lead process design and project implementation teams in process improvement activities
  • Lead and manage customer readiness activities and project implementation teams in process improvement activities
  • 4+ year of experience in writing business and/or system requirements and business/finance analysis
  • 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
  • Intermediate proficiency with MS Project, SharePoint and Visio
  • Team Lead or Project Lead experience
107

Process Analyst Incident Response Resume Examples & Samples

  • Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for application development, ensuring that business needs are being met
  • Complete documentation for business requirements which guide application development efforts, working closely with the Development team and Business teams to ensure successful implementation of business requirements
  • Work with IT and Business partners to build support processes and procedures, provide ongoing support to manage application SLA’s, resolve a majority of the problems and fulfill service requests that do not require application development
  • Analyze opportunities to improve application reliability, provide recommendations for possible solutions, work with IT and Business partners to implement solutions that enhance application and infrastructure reliability
  • Assist with the development and maintenance of the business requirements process used to define requirements for systems projects, assist with the definition of project scope and create appropriate scope documentation
  • Perform analysis of compliance vulnerabilities; work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities
  • Communicates project status and escalates issues as needed
  • Bachelors degree in Business Administration, MIS, or related field or 11 – 14 years equivalent work experience
  • 5-8 years relevant experience or MA/MS with 3-5 years relevant experience
  • Working knowledge of Microsoft application software (i.e., Word, Excel, Visio and Project)
  • Proven organizational skills with the ability to develop a detailed work plan to ensure project success
  • Demonstrated problem solving skills and the ability to work collaboratively with other departments to resolve issues
  • Strong requirements elicitation and conflict resolution skills
  • Ability to work in a fast-paced environment, handling multiple priorities
  • LI-JI1
108

Naval Readiness Process Analyst Resume Examples & Samples

  • 5+ years of experience with Navy missions, capabilities, manpower, equipment, training, and readiness assessment methodologies
  • 5+ years of experience with statistical analysis and metrics design to support readiness requirements for the information warfare domain
  • Experience with governance and policy and process development and implementation
  • HS diploma or GED and 15+ years of experience in the Navy or BA or BS degree
  • Experience with the Readiness Kill-Chain methodology (RKC) preferred
  • Experience with working on Navy Type Command (TYCOM) staff
  • Experience with project coordination and project management
109

Process Analyst Resume Examples & Samples

  • Facilitate working sessions and communication with diverse stakeholder groups including executive and senior management, R&D staff, business stewards, subject matter experts, and information technology staff
  • Elicit and analyze business requirements, rules, and improvement opportunities
  • Document business processes and information using business process diagrams, data models, state transition models, use case scenarios, and business rules and definitions
  • Identify opportunities for improvement, streamlining, cost reduction, efficiency
  • Monitor and measure (qualitative and quantitative) business process and information performance (actual and simulated)
  • Develop improvement agendas (or roadmaps) for business capability improvement
  • Develop business cases for potential business solutions
  • Develop business requirements for software solutions
  • Serve as liaison to facilitate the design and development of technical solutions between the business stakeholders and solution providers
  • Assist with people (culture) change management
  • Bachelor’s degree that supports the specialization assigned and a minimum of 6 years related experience, or advanced degree plus 4 years related experience
  • Professional license and/or certification in a quality, quality assurance or assurance-related area preferred
  • Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations is strongly desired
  • Excellent communication skills, facilitation skills, and experience with change management are strongly desired
  • Experience preparing return-on-investment analyses is strongly desired
  • Experience in process modeling and design, organizational development, operational and business support, or related field is strongly desired. Experience in statistical analysis a plus
110

Junior Business Process Analyst Resume Examples & Samples

  • Interact with stakeholders and conduct Joint Application Development (JAD) sessions to solicit user and business requirements
  • Develop Software Development Lifecycle (SDLC) documents including As-Is and To-Be business processes, screen mock-ups, and use cases
  • Support and participate in the testing of application processes using Application Lifecycle Management (ALM)
  • Develop database design, queries, and stored procedures in Microsoft SQL Server by using SQL Server Management Studio and Visual Studio 2008 R2
  • Develop functional and design requirements documents
  • Develop presentations in MS PowerPoint and conduct briefings to project stakeholders
  • Document meeting minutes
  • Master’s Degree and 1 year of experience, Bachelor’s Degree and 3 years of experience, or 5 years of relevant work experience as a Business /Requirements Analyst in requirements gathering and documentation, process flow and process modeling
  • 1 year experience using Joint Application Development (JAD) methodologies
  • 1 year experience in developing use cases, functional specifications, and detailed design documents
  • 1 year experience in documenting meeting minutes
  • Must be a US Citizen or a Legal Permanent Resident
  • Must be able to obtain a Public Trust Clearance
  • Working knowledge of SDLC methodologies (such as Agile or Waterfall models)
  • Proficient in MS Office, MS Visio, and SharePoint
  • Experience in using Rational RequisitePro and HP Application Lifecycle Management (ALM)
  • Prior SSA experience is a plus
111

Junior Business Process Analyst Resume Examples & Samples

  • Interact with stakeholders and participate with team in working sessions to solicit user in obtaining business requirements
  • Participate, learn how to prepare Software Development Lifecycle (SDLC) documents including As-Is and To-Be business processes, screen mock-ups, and use cases
  • Assist with the development of functional and design requirements documents
  • Develop presentations in MS PowerPoint and participate in briefings to project stakeholders
  • Master’s Degree, Bachelor's Degree from an accredited college or university, or 4 years of experience will satisfy the degree requirement
  • Proficient in Microsoft Office Products, such as word, excel, power point
  • Must be able to obtain a Position of Public Trust Designation
112

Itsm Process Analyst Resume Examples & Samples

  • Good oral and written communication skills and analytical capabilities required
  • Must have understanding of multiple ITIL processes, such as RqF, KM, AM, AvM, DM, SLM, CM, PbM, IM, EM, ChM, SCM, CfM, RDM, and SACM
  • Must understand the fundamentals of project management
  • An understanding of the fundamentals of risk management, Microsoft Visio, Microsoft Project, and DoD 5000 Acquisition Lifecycle Framework is a plus
  • Demonstrate technical writing capability at the intermediate level. Includes the ability to demonstrate proper technical writing skills (i.e. use of proper grammar, sentence structure, sentence syntax, and verb tense)
  • Demonstrated ability to coordinate or support multiple tasks during meetings (i.e. run computer, take notes, capture action items etc.)
  • Must be self-motivated and have strong interpersonal skills
  • Must be competent in MS Office suite software (Word, Power Point, Excel)
  • Familiarization with the use of Webex teleconference equipment and web hosted sharing products (i.e. SharePoint) preferred
  • Must have, or be able to obtain and maintain, a Secret Security Clearance
113

Process Analyst Resume Examples & Samples

  • A strong background in Process Engineering and / or Transformation Delivery
  • An experience of creating, analysing and maintaining business process models in a standard modelling tool preferably applying Business Process Modelling Notation (BPMN)
  • Experience in the use of Six Sigma, Lean and / or other market leading process optimisation techniques
  • The ability to work in a multi-cultural, global environment
  • The ability to work effectively in larger teams
  • Excellent communication skills with the ability to present to and engage with audiences
  • A willingness to learn new methodologies
  • Previous exposure to Investment Bank operational product lines and / or Big 4 consultancy experience (beneficial but not essential)
  • Educated to Bachelor’s degree level with a concentration in Finance, Business, Mathematics, Engineering or Computer Science (or equivalent qualification / work experience)
  • Qualified with a Lean and / or Six-Sigma certification (minimum green belt) or the equivalent
  • A confident self-starter, able to work effectively without close supervision
  • Delivery focused with a meticulous attention to detail
  • Proficient in the Microsoft Office Product suite especially Excel and PowerPoint
114

Process Analyst Resume Examples & Samples

  • Meets productivity and quality requirements
  • Determines appropriate routing of incoming correspondence via multiple mediums
  • Actively participates in the identification and implementation of process improvements
  • Assists with the development, delivery and oversight of training and coaching
  • Regular and predictable attendance with the ability to arrive daily at work on a timely basis
  • Ability to work flexible shifts, including additional hours, while adhering to attendance as required
  • This position requires extensive or prolonged typing/keyboarding
  • Ability to interpret and analyze data in order to make decisions
  • Working knowledge of computer operation with skills in keyboarding, electronic mail, data entry, PC knowledge to include various software packages e.g. MS Word Power Point and Excel
  • Excellent organizational skills, attention to detail with high degree of accuracy, and the ability to work independently
  • Ability to meet customer demands and production standards
  • Ability to report to multiple work sites
  • Ability to maintain regular and predictable attendance in adherence to department and company attendance expectations
  • Presentation skills
115

Senior Business Process Analyst Resume Examples & Samples

  • Be the business subject matter expert, experienced in business analysis and requirements gathering
  • Application SME
  • Monitor Daily Operations
  • Manage Relationships with Business Owners, Stakeholders, I/T, Vendors
  • Contribute to Projects Related to Application
  • System Administration (audits, monitoring / defining success metrics, application-specific training, system documentation, monitor licenses)
  • Manage Operational Budget/Provide Vendor Costs for Programs
  • 2+ years of experience with documenting processes and practices
  • 2+ years of experience managing relationships with business owners, stakeholders, IT, or vendors
  • Experience with system administration
  • Experience working with Microsoft Office Suite including Excel, Word, and PowerPoint
  • Previous Team Lead or Project Lead experience
116

IT Business Process Analyst Resume Examples & Samples

  • Project coordination for computer refresh up to 3,000 users each year
  • Works closely with the business, end users and third party vendors to identify needs and provide solutions
  • Financial record keeping and processing monthly chargebacks to the business units
  • Extensive knowledge of IT support structure and processes
  • Asset recovery for all computer equipment in North America
  • High level customer service skills and the ability to interact closely with our users
  • 4+ years work experience in an analytical and problem solving role
  • 2+ Service Now experience
  • 3+ years experience in project support
  • 3+ years working in teams, including team building, understanding motivation and listening skills
  • Strong Service Now skills
117

Senior Business Process Analyst Resume Examples & Samples

  • Responsible for end-to-end business process activities – creating, controlling and improving business processes
  • Leads process design and project implementation teams in process improvement activities
  • Continuously drives innovative operational end to end process improvement through continual review of existing structures, workflows, processes and procedures using methodical analysis and tools that challenge the status quo by taking a leadership role in fostering a quality improvement mindset
  • Strategically partners across areas, entities and functions to achieve 'win-win' solutions and outcomes, with a view of end to end delivery in scope
  • Suggest areas for improvement along with possible solutions
  • Process map work flows for internal and external use
  • Participates in new product planning and execution to ensure that the end to end delivery is well thought through for quality execution
  • Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitations and other areas of expertise based on established project management techniques
  • Lead and execute process design and project implementation in process improvement activities including defining project scope, risk identification, project methodology, resource allocation, facilitation, and training
  • Provides timely written and/or verbal communications regarding project progress including deliverables, significant milestones, risks and mitigation strategies to the management team
  • Effectively engage and partner with cross-functional teams to create and deliver solutions
  • Participate in OpX projects that support the Financial Services business
  • 3+ years of experience in the following areas
118

Senior Process Analyst Resume Examples & Samples

  • Good knowledge of banking products and process
  • Good knolwledge of the personal and commercial lending
  • Knowledge with ITSM tool like Service Manager or Remedy
  • Knowledge with reporting tools like Omniview, Crystal reports and SAS
  • In-depth knowledge with Excel and its functionality like Pivot tables, graphs etc
  • Knowledge of some coding experience in Crystal or Excel will be an asset but not required
119

Senior Business Process Analyst Resume Examples & Samples

  • Provide quantitative and analytical insight on strategic sourcing initiatives
  • Support the development of sourcing and cost and risk reduction opportunities
  • Provide regular management reporting as well as frequent ad-hoc reporting and analysis projects
  • Help develop negotiation strategies and negotiate vendor contracts, based on data and risks
  • Manage several projects concurrently with the ability to manage complex analytical tasks
  • Provide advanced analytical support and appropriate data to assist Sourcing Managers in developing their strategies and drive leading-edge thinking
  • Provides assistance to technical staff in reviewing, recommending, and implementing system enhancements
  • Prepare supplier profiles and risk matrix / priorities
120

Project / Process Analyst Resume Examples & Samples

  • Entry level Project Management experience managing and tracking highly visible, complex, and cross-departmental/cross-regional projects
  • Communications at the Director level and above
  • Contract management skills
  • Providing project data and metrics
  • Financial planning and forecasting expertise
  • Tools experience
121

Senior Business Process Analyst Resume Examples & Samples

  • Data Analysis: Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives. May recommend data requirements
  • Research: May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research
  • Process Architecture: Designs and maps processes using defined methods. Ensures process mapping is complete; map provide feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes
  • Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks
  • Performance Management & Control: Develops performance metrics to establish process success. Reviews data post- implementation to measure outcomes and impacts. May develop recommendations to minimize impacts
  • Change Management: Participates in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
  • (For Six Sigma Black Belts): Trains other employees in Lean/Six Sigma concepts and techniques
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
  • Minimum four (4) years of health care operations, process improvement, consulting, or related buisness experience
  • Minimum eight (8) years of operations, process improvement, consulting, or related business experience
  • Health care or insurance experience preferred
  • Lean/Six Sigma certification preferred
  • Certification or licesnsing as appropriate for area of responsibility
  • Knowledge of process improvement methodologies preferred
122

Senior Business Process Analyst Resume Examples & Samples

  • Process Architecture: Designs processes using defined methods. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes
  • Minimum two (2) years of process improvement, consulting, or related business experience
  • Minimum five (5) years of process improvement, consulting, or related business experience preferred
  • Knowledge in payroll and timekeeping highly preferred
123

Business Process Analyst, Mid Resume Examples & Samples

  • 3+ years of experience with interfacing and presenting complex subject matter to diverse audiences, including senior government officials and senior members of the firm
  • Experience with Microsoft Office suite and process mapping software tools, including Microsoft Visio or iGrafx
  • Knowledge of military acquisitions
  • Ability to develop high-quality spreadsheets, papers, presentations, and various data products
  • Experience in working with military organizations as a veteran, contractor, or government civilian preferred
  • LSS Black Belt Certification preferred
124

Senior Business Process Analyst Resume Examples & Samples

  • 2+ years of experience in either: performing business / financial analysis, performing financial audits, or documenting processes and practices
  • 2+ years of experience in project managing or managing an operational process
  • Intermediate level of proficiency with PC based software programs (Excel)
125

Senior Process Analyst Resume Examples & Samples

  • 6+ years of well-rounded analysis experience in business systems analysis, design and redesign/improvement
  • 5+ years work experience in Business Process roles
  • Experience working with stakeholders in an agile development environment to define requirements and reach consensus on the methods, outputs, resources, and timing of the process architecture and execution work
  • Proven ability to lead a diverse group towards resolution when faced with an ambiguous situation
  • Ability to effectively communicate across multiple levels (Executive Sponsors to team members)
  • Bachelor's Degree in Business, Management or a quantitative field
  • Strong knowledge of MS Visio, ARIS or another process mapping tool
  • Strong proficiency with the following: MS PowerPoint, MS Excel, MS Outlook
  • Six Sigma Green Belt or Black Belt
  • Financial Services Experience
  • Experience with BPMS Software (Appian, Blue Works etc)
  • Prior experience working as a management consultant
126

Senior Business Process Analyst Resume Examples & Samples

  • Develop recommended business solutions through research and analysis of data and business processes and implement when appropriate
  • Create data/reporting to help drive tracking of weekly/monthly/annual goals by client/project
  • Support short and long term operational/strategic business activities through analysis and project execution
  • Report out findings and provide summary of findings, document best practices and suggestions on process improvement
  • 3 + years of experience in a similar role where research, data analytics, and reporting were the main focus
  • 1+ years of experience in gathering requirements from the client/business and documenting outcomes
  • Intermediate level of proficiency with SQL
  • Ability to research conflicting and/or inaccurate data and craft a story
  • Ability to manage multiple competing priorities while delivering on time and on budget
127

Business Process Analyst Senior Resume Examples & Samples

  • Background in federal HR
  • Experience in reporting and/or metrics development
  • Excellent verbal and written communication skill
  • Capable of managing multiple tasks simultaneously in a extremely dynamic environment
  • Lead the development of metrics, scorecards, and reports to support trend analyses to assess operational capability and performance
  • Lead process improvement and metrics activities within the System Process/Quality Control (SP/QC) team as part of the Personal, Payroll and Benefits (PP&B) organization
  • Collect, develop and analyze performance metrics data which serves as a key measurement of performance for internal and external customers
  • Leidos is a global leader in the integration and application of information, technology and systems working to solve the world's toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company's 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer
128

Process Analyst Resume Examples & Samples

  • Lead and support projects to close gaps
  • Lead and support LEAN type initiatives to improve customs processes and drive efficiency
  • Use data and metrics to identify opportunities for improvement and measure results
  • Partner with regions, business leaders and global functions to insure needs and solutions are connected
  • Drive best practices across global team
  • 4 year College degree from an accredited university or In-country Professional Customs Certification/Accreditation or high school diploma or equivalent plus 3 years relevant experience
  • Location in Cincinnati, Budapest, Monterrey or Shanghai hub
  • Demonstrated ability to manage projects; provide feedback to a network of resources; establish clear and robust goals & achievable project plans & deliverables
  • Demonstrated compliance mindset
  • Demonstrated ability to use knowledge, experience and instinct to make accurate and timely decisions
129

Quality & Process Analyst Resume Examples & Samples

  • Documentation of detailed process map and work flows
  • Developing instructional and procedural documentation (SOP, Manuals, Job-aids) and presentations
  • Identifying the current state (As-is) of processes and design future state (To-be)
  • Will drive LMS 2.0 (Lean Management System) adoption and execution
  • Owns the operational metrics with key focus on quality and productivity
  • Devising and establishing quality procedures and minimum quality standards
  • Monitor and measure the effectiveness of processes, provides feedback on process performance
  • Develop alternative solutions for regional process requirements that cannot be met using global toolset
  • Partner with the Global Process Leadership team to develop efficient and effective operational support processes
  • Partner with the Trainings team to develop job aids and training materials to enhance team and end user performance
  • Communication within the region regarding process changes (w/in Global Service Center Team & Regional end users)
  • Provide required reports to support the Operations processes
  • Lead projects that drive process improvements
  • Join Quality-Community of Practice meetings - Fortnightly/Monthly
  • Conduct monthly baseline internal review - Monthly
  • Deploy common standards and templates
  • Measure and report quality & productivity metrics - Monthly
  • At least 3 years work experience in any of related functions such as QA, QM, QC, Process Engineering, Process Improvement Teams within Service industry (may also consider Manufacturing Experience)
  • Knowledge of Process Improvement Methodologies: Lean Six Sigma, Scrum/Agile, Project Management
  • Should have high level of communication skills and be able to produce documentation to a high standard
  • Should display a high attention to detail and be able to establish effective working relationships with stakeholders
  • Strong analytical skills with a ability to extensively analyze business processes and workflows
  • Facilitating skills (workshops and focus groups)
  • Good to have advanced data analysis skills in Excel, Access
  • Good understanding of Quality Management System
  • Conduct monthly quality baseline review
  • Experience in Business Intelligence area is an advantage
  • Good to have experience in business process modelling (BPM) tools and automation technologies
  • Good to have experience in working in an SAP environment
  • Some experience in programming, scripting languages such as VBA, .NET, SQL, Databases would be distinct advantage
130

Senior Business Process Analyst Resume Examples & Samples

  • Create / maintain business requirements for systems supporting the compensation calculation and payment process
  • Coordinate with other teams both internally and externally involved with the process
  • Assist in the design and development of SAS programs required to administer compensation agreements
  • Ability to work efficiently with large data sets (1 M+
  • Ability to independently research both internal and external questions and provide input and suggestions for system sustainability, programming, new processes, etc
  • Participate in developing programs and queries to run analytics for the compensation program
  • Ability to run, monitor, and adjust software jobs to ensure appropriate completion
  • Identify and help solve potential program / data problems ensuring appropriate follow through and resolution
  • Ensure sufficient documentation is available (and provided) to support audits including current / historical documentation of programming and system changes and additions to support the ACP program
  • Independently perform analyses of issues, participate in development of potential solutions, and make recommendations to ensure accurate and timely resolution
  • Recommend and drive process improvements
  • Work is self - directed and not prescribed
  • Serves as a technical resource to others
  • Experience with financial operations is beneficial
  • 4+ year of experience in writing business and / or system requirements and business / finance analysis
131

Hiring Process Analyst Resume Examples & Samples

  • Very good computer skills (MS Office, especially Excel with good reporting skills)
  • Previous experience in reporting – min. 2 years
  • High comfort level and learning curve for applications, database query, analytical tools
  • Process oriented and open-minded, in a fast changing environment
  • Well-organized and structured, ability to prioritize and multitask
  • Desire to work with customer data, accuracy and analytical thinking
  • Ability to analyze, manipulate and structure large data files in order to build consistent reporting
  • Comfortable interacting with customers, peers
  • Acumen to rapidly understand the recruiting business model while applying and enforcing operational processes
  • Ability to collect, organize and display/present data in a variety of formats
  • Good problem solver and decision making appropriate for the job level
  • Manages deliverables of assigned programs by invoking action plans, reporting updates, communication changes and
  • Ability to work under pressure and meet deadlines. Excellent time management skills
132

Operations Process Analyst Resume Examples & Samples

  • Work with department directors, managers and other key business stakeholders to identify process improvement opportunities
  • Meet and collaborate with departments to research and capture process requirements
  • Assist with the implementation of process improvement initiatives
  • Display influencing skills in gaining agreement from business managers on new processes and quality improvements
  • Assist with validation of new processes
  • Ensure documentation adheres to all internal and external requirements
  • General understanding of analytic tools such as data gathering and analysis, spreadsheets, flowcharts and process diagrams
  • Experience using tracking, reporting and process mapping tools
  • Experience using MS Office suite with strong knowledge of Word, Excel, Outlook, Visio and PowerPoint
  • Experience using Microsoft Project and/or other project management software
  • Ability to grasp and understand business concepts and objectives
  • Ability to make critical decisions within company guidelines
  • Ability to be goal oriented and results focused
  • Ability to organize activities and meet set deadlines
  • Ability to mentor and lead staff towards efficient job performance
  • Ability to attend job related courses & seminars as required
  • Ability to use office equipment that is relevant to job functions
  • Excellent analytical skills, problem solving and critical thinking
  • Professional demeanor on phone and in person
133

Senior Business Process Analyst Resume Examples & Samples

  • Experienced / or knowledge of the C&I Power/Gas and Mass Markets business is preferred
  • Comprehensive knowledge of the energy industry and retail operations and an understanding of the end to end processes and controls
  • Ability to analyze ambiguous and rapidly changing data sets and identify key issues
  • Demonstrated effective decision making in the midst of change in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment
  • Demonstrated success in establishing departmental relationships and networks
134

Senior Business Process Analyst Resume Examples & Samples

  • Lead detailed technology discovery analysis and articulate technical design work directly to clients
  • Develop integrated project plan; facilitate cross-team communication and status reporting; report on project health and risk and issue mitigation
  • Drive requirements gathering process by meeting with project stakeholders to define business and functional requirements, prototypes, and training materials
  • Work with client teams to define business process models (e.g. current state vs. future state) and guide development of new / redesigned business processes
  • Guide and assist in developing documentation for applications, including report mock-ups, clickable demos, reference manuals, training materials, communication presentations, and support manuals
  • Adeptly and quickly get from fuzzy problems to working solution prototypes (via wireframes, visual mock-ups and clickable prototypes
  • Relay business requirements & work closely with development team to ensure accurate understanding and implementation
  • Coach and mentor colleagues, and conduct training programs to contribute to capability building and knowledge sharing (technologies, requirements gathering, business process modeling, etc.)
  • 3-5 years of relevant consulting industry experience working on technology delivery engagements
  • Extensive experience with project management principals in the context of solving business problems
  • Experience with formal software development lifecycle (SDLC) methodology
  • Experience with programing, database management, or ETL interfacing is preferred.Additional skills
  • Ability to understand & anticipate client business concerns to translate into technical inputs
  • Ability to lead requirements sessions with clients and project teams
  • Very strong relationship building and maintaining skills, particularly across functional areas
  • Excellent verbal and written communication, organization, analytic, planning and leadership skills
  • Proven ability for problem solving and trouble-shooting
135

Lead Functional Process Analyst Resume Examples & Samples

  • Bachelor’s degree in Business, IT or Engineering
  • 3 plus years in Contracts or IT related positions
  • Five plus years in SAP Order Management modules
  • Must be U.S. Citizen due to contractual requirements
  • Requires both broad and deep understanding of all commercial and government contract types including T&M, Cost Plus and Fixed Price
136

Process Analyst Resume Examples & Samples

  • Intermediate German and English
  • Experience in Finance, Administration or Sales is an advantage
  • Experience with projects is advantage
  • Efficient use of Microsoft Office, advanced user in Microsoft excel is an advantage
  • Active communication skills
137

Process Analyst Resume Examples & Samples

  • 2+ years progressive IT experience (Developer, tester or BA)
  • 1+ years of Agile experience
  • 5+ years progressive IT experience (Developer, tester, BA, etc.)
  • Excellent organizational, interpersonal, and analytical skills
  • Research industry trends, engineer appropriate information into the Ford culture, and upgrade SDM Assist in the evaluation, integration, and support of development processes and tools
  • Mentor teams on their use of SDM (Waterfall and Ford Agile Framework)
  • Create, coordinate, and facilitate training and learning sessions
  • Work with Ford process owners to align their processes to SDM
  • Provide subject matter expertise to shaping our development processes
  • Support the ongoing communication with CoPs, CoEs, and development process leadership teams on the creation and population of SDM
  • Work with IT Vendors in support of products and services to further SDM development and support
  • Participate in the Ford interpretation, implementation and deployment of development processes
  • Develop approaches for teams to adopt new practices
138

Senior Business Process Analyst Resume Examples & Samples

  • Facilitates discovery and understanding of business line reporting processes for the enterprise’s most visible and important reports
  • Develops business data flows, documentation of control and completion of control assessment for all high risk reports
  • Ensures that strong controls are in place to deliver data that is fit for purpose within the business line or for assigned system of record, provisioning point or business process(s)
  • Senior level position supports the development of capabilities that will improve and sustain the governance, management, protection and value of U.S. Bank’s data assets. -Supports ongoing policy development to enable compliance with regulator expectation as well as enable improved management decision making and achievement of company strategies
  • Performs analysis and collaborates with business lines to help deliver clear guidance on policy requirements to allow for adoption by business lines
  • Collaborates with IT to help provide requirements of data architecture and tooling
  • Ensures business line deliverables are meeting established goals of the program and Enterprise Data Governance policy requirements
  • Defines approaches and guidance materials around core capabilities needed to grow our data governance capabilities
  • Five or more years of experience in data governance, business process documentation or business analysis activities
  • Strong leadership and facilitation skills
  • Advanced business analysis knowledge and familiarity with the business line reporting, processes and/or applications
  • Visio or PowerDesigner experience
139

Senior Business Process Analyst Resume Examples & Samples

  • Support the Office of Medicare Operations Performance team
  • Attend and assist with Monthly Regional Markets Hub Meetings with Health Plan CEO’s and Executive Directors
  • Attend and assist with Monthly M&R Relationship Hub Meetings (Examples: Sales, Customer Service)
  • Pull and compile monthly reporting metrics by Market Region
  • Assist and/or Lead ad-hoc projects / initiatives
  • Bachelor’s degree in Business, Finance, Health Administration or related field 4 additional years of equivalent work experience
  • 3 years of experience in writing business and/or system requirements and business/finance analysis
  • 2 years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • 2 years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
  • Previous SQL experience
140

Senior Business Process Analyst Resume Examples & Samples

  • Provide on - demand analysis and reporting on key business issues in support of company Clinical, Financial, Operational, and Quality performance measurement and operations
  • Lead projects to completion by contributing to reporting requirement gathering, development, and documentation
  • Design and deploy key dashboards and analytic tools for self-service analysis and research
  • Maintain and update automated processes within company reporting platforms
  • 3+ years of work experience in a corporate setting
  • 1+ years of health care experience working with claims data and medical codes
  • Intermediate proficiency in performing data analytics
  • Beginner level proficiency with SQL, SAS and / or other statistical programs
  • Intermediate level of proficiency working with MS Excel including formulas, calculations, charts, graphs, etc
  • Experience with Oracle and SQL Server
  • Experience with MS Access
141

Senior Business Process Analyst Resume Examples & Samples

  • Analyze, review, forecast, and trend complex data
  • Support short and long term operational/strategic business activities through analysis
  • Lead requirements gathering meetings with multiple business stakeholders and
  • SMEs from UHCG / Optum and / or any of UHCGs five business units, as applicable
  • Create, review and coordinate business signoff of User Stories (driving and documenting the core business needs underlying requirements)
  • Create, review and coordinate business & IT signoff of Use Cases (functional description of actions needed to meet the User Story requirements)
  • Negotiate and prioritize requirements with the functional areas impacted by a project (different areas often have competing needs)
  • Challenge assumptions and the “this-is-how-we’ve-always-done-it” mentality with business owners
  • Summarize and raise issues / conflicts to the project manager and senior leadership
  • Define project Critical Success Factors (acceptance criteria) which form the basis for QA test planning
  • Act as primary liaison between business and System Analysts, Development and QA
  • Positions in this function conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning
  • They support short and long term operational / strategic business activities - by developing, enhancing and maintaining operational information and models. They also develop and implement effective / strategic business solutions through research and analysis of data and business processes. *Employees in jobs labeled with “SCA” must support a government Service Contract Act (SCA) agreement
  • Generally work is self-directed and not prescribed
  • Serves as a resource to other BA's
142

Process Analyst Resume Examples & Samples

  • This position requires 1-33% travel, which may include flying and/or driving and some over night stays
  • This position requires you to lift, move, or carry heavy objects
  • Cancer/Hospital claims processing experience
  • Med Sup claims processing experience
  • Proficient experience with Caps and PCAI
143

Senior Business Process Analyst Resume Examples & Samples

  • Update and maintain Call Center SOP’s
  • Monitor program calls and provide feedback
  • Update and monitor Call Center SharePoint
  • Day-to-day report management / analysis
  • Manage third party advocate on-boarding
  • Mange Call Center award programs
  • Oversight of program website updates
  • Product competitive analysis
  • Marketing material proofing
  • Support overall program implementation, as assigned
  • 5+ years of professional experience in the following areas
  • Undergraduate degree in Business or related area or equivalent experience
  • Excellent written communication skills and presentation skills
144

Configuration Management Process Analyst Resume Examples & Samples

  • 2 year College/University minimum in related technology field (Computer, Engineering, Science, etc.), or, equivalent job experience
  • Understanding and/or experience working with Business Service Maps within CMDB
  • Experience working with CMDB discovery tools and integrated data feeds
145

Senior Business Process Analyst Resume Examples & Samples

  • Develop high quality reporting and analysis using large sums of QC audit data
  • Perform moderately complex statistical analysis (such as correlation, t-test, regression, etc.)
  • Identify key issues, trends and root causes based on sound Six Sigma and other process improvement methods
  • Present analysis to decision makers at various levels, (executives to frontline managers) within the operational business supported
  • Work collaboratively with business partners as a trusted metric partner to drive fact - based solution for gaps identified through the QC auditing, reporting and analysis process
  • Partner with operational leaders to prioritize and implement solutions
  • Serve as subject matter expert (SME) for Quality Managers and Supervisor regarding QC reporting and analysis
  • Provide input and guidance to Quality Managers and Supervisors on Quality Council presentation and analysis
  • Perform ad-hoc reporting and analysis
  • Solves moderately complex problems independently
  • Prioritize requests and balance daily workload
  • Undergraduate Business or related degree or equivalent experience
  • Certified Six - Sigma Lean or Green Belt
  • 3+ years of experience in a transactions based operation
  • 3+ years of experience with reporting and analysis
  • 3+ years of experience within a matrix organization in healthcare or insurance company
  • Ability to work in a fast paced environment and manage multiple projects with hard deadlines simultaneously
  • Strong analytical, problem solving and related technical skills
  • Solid background in data analysis using statistical methods
  • Advanced knowledge of Minitab or other statistical analysis tool(s)
  • Some VBA programming skill preferred, but not required
  • Excellent communication, planning, organizational and problem - solving skills
  • Strong collaborator with ability to influence without direct control
  • Ability to present data and analysis in an actionable format and influence senior management decisions that impact business direction
146

Digital Process Analyst Resume Examples & Samples

  • Degree or equivalent experience in analytical and critical thinking
  • Experienced in a recognized business process re-engineering methodology. E.g. Lean Six Sigma (Green belt or above), with evidence of driving business benefits through new processes
  • Up to date knowledge of changing digital trends in order to understand potential innovative solutions that meet customer needs
  • Experience of delivering digital solutions with a strong knowledge of web based solutions, and evidence of channel shift
  • Ability to deliver improved customer journeys (online, offline and omnichannel)
  • A good understanding of technology and how that contributes to the overall solution
147

Quality & Process Analyst Resume Examples & Samples

  • Supports implementation of global service delivery processes within the Global Service Center
  • This role will have dual reporting to Change Delivery Manager and to the site Quality and Process Lead
  • Responsible for training team members on Service Delivery processes using global training material
  • Leads local & regional process improvement projects in collaboration with GSC Lean Six Sigma & Global Process team
  • Responsible to lead regional User Acceptance Testing (UAT) activities when new process functionality is deployed
  • Responsible for defining, owning and reporting metrics
  • Owns and manages E2E Value-stream and manage changes
  • Looking at ways to reduce waste and increase efficiency
  • Identifying and proposing quality goals and targets
148

Business Process Analyst Senior Resume Examples & Samples

  • Large scale business process re- engineering project(s) performing analysis, process design/reengineering, development, integration, and implementation of system improvements
  • Experience working with business processing models, process design, requirements management, and project management
  • Strong presentation skills to present ideas and solutions to individuals or groups
  • Experience with Change Management (Certification or coursework preferred)
  • Relevant/associated certifications (e.g., ITIL, Lean, DAMAIC, Six Sigma, CMMI, and ISO)
149

Senior Business Process Analyst Resume Examples & Samples

  • Combine their technical expertise with the ability to architect, deploy, and oversee integrated analytics / business technology solutions
  • Consult with leaders of internal customer teams and manage expectations, meet project and deliverable timelines, ensure accurate and timely completion of deliverables
  • Collaborate with several other teams and roles across the business on requirements gathering and solution deployment
  • Make analytical product, service or process decisions likely to impact multiple groups of employees and / or customers (internal or external)
  • Manage technology solutions portfolios, and identifying new technology approaches to solve business problems with a strong focus on leveraging enterprise data
  • Contribute to the building and management of the analytics infrastructure for the Advanced Research & Analytics (ARA) team
  • Work with Analytics Directors on staffing needs, strategic technology trend identification, monitoring project progress and completion, issue resolution and technical solutions related to data, data flow and advising on algorithm deployment
  • Collaborate with analytics practitioners, business analysts and methodologists to design and oversee the development of working prototypes of technical solutions
  • Facilitate the creation of complex statistical statements on healthcare data that measures various aspects of healthcare services, consumer episodes, and operational events
  • Bachelor’s degree in Engineering, Economics, Healthcare Economics, Mathematics, Statistics, Biostatistics, Computer Science, Theoretical Physics, Quantitative Social Sciences, Actuarial Science or related discipline
  • Minimum of 5 years in a technical role such as business analysis, statistical consulting, or similar
  • Demonstrated experience managing analytics projects
  • Strong business acumen and communication skills (written & oral), critical thinking ability, strong analytical and problem solving skills
  • Master’s degree preferred degree in Engineering, Economics, Healthcare Economics, Mathematics, Statistics, Biostatistics, Computer Science, Theoretical Physics, Quantitative Social Sciences, Actuarial Science or related discipline
  • Minimum of 3 years in business intelligence or advanced analytics
  • Minimum of 5 years in the healthcare / payer industry
  • Experience with statistical programming languages such as R or SAS. Experience with Enterprise Miner or Enterprise Guide
  • Experience with healthcare data, specifically in Medicare and Medicaid analytics, people, provider or consumer analytics
  • Experience with app development, analytical infrastructure development, and business solution consulting experience in the consumer experience, provider management, medical or pharmacy policy space, fraud-waste-abuse detection, marketing analytics and healthcare economics
  • Exposure in enterprise architecture and data warehousing functions
  • Skill in data visualization suites such as D3.JS or Tableau
  • Proficiency in one or more programing languages such as Python, Java, C++, PHP, VB etc., with demonstrated experience developing technical solutions using them
150

Assoc Process Analyst Resume Examples & Samples

  • Enterprise Timesheet Compliance analysis and reporting
  • End user training for key CA PPM processes
  • Ad-hoc reporting for customers and executive leadership
  • Inbox/ticket management for daily support requests
  • Team work management and organization – support alignment across the team on prioritization
  • CA PPM license audits/management to maintain cost and appropriate license allocation
  • Daily/weekly/monthly data quality checks and stakeholder engagement for project and resource updates
  • Demonstrated skills and success with data management
  • Experience with Business Analytics in a Technology company
  • Experience with Portfolio/Project management
  • Strong interpersonal and communication skills (written, verbal, listening and presenting)
  • Proven ability to prioritize workloads and to manage multiple priorities with critical deadlines Work
  • 2-3 years’ experience in business and/or data analytics within a technology-focused organization
  • Experience with the CA Clarity Project Portfolio Management tool or similar products used for time tracking, resource management and project management
  • Proficient in Microsoft Office Suite, SharePoint, Project, Visio
  • Bachelor’s degree in Business Management, Information Technology, Financial
  • Experience with PPM processes, methodologies and reporting preferred Core Competencies: Critical thinking and creative problem solving
  • Strong Attention to detail and quality
  • Self-motivated and proactive individual contributor
  • Team player with ability to effectively deal with multiple priorities ad working styles
  • Ability to filter and distill relevant information for the right audience
  • LI-LS1
151

Senior Business Process Analyst Resume Examples & Samples

  • Positions in this function use advanced statistical and inferential analysis programs to provide specialized data analysis
  • Organizes, sorts and filters data in order to distinguish patterns and recognize trends
  • Develops and maintains data preparation and validation routines to support data mining and has experience in creating complex data mining algorithms
  • Selects, recommends and applies appropriate analytic and statistical methodologies and techniques to execute against an analysis plan or research objectives
  • Evaluates new analytics tools and methodologies for possible deployment
  • Creates data warehouses/marts and/or develops data mining analyses to support business decisions
  • 3+ years of IT Experience
  • 1+ years of experience with Data Analytics
  • Experience with SQL, Access, or other programming Languages
  • Experience analyzing and documenting business requirements (front-end and back-end)
  • Experience with analyzing business intelligence requirements (e.g., standard/ad hoc reporting, dashboards, scorecards, visualization, analytics)
  • Identify and analyze applicable source data (e.g., internal/external data feeds, systems, databases, "sources of truth")
  • Obtain appropriate data source approvals/sign-offs as needed
  • Document functional designs based on business requirements
  • Assess data management requirements (e.g., governance, archiving, metadata, master data, data modeling, data quality)
  • Identify, develop and document testing strategies and success factors
  • Review, analyze and update project estimates, timelines, dependencies and deliverables to ensure achievement of project goals
  • Identify and investigate new data warehousing strategies to meet emerging business needs
  • Design data flow (e.g., data acquisition, formatting, dependencies)
  • Design data models (e.g., relational/dimensional, logical/physical, new subject areas)
  • Collaborate with business partners to ensure data standardization (e.g., enterprise standards)
  • Previous Healthcare Experience
  • Six Sigma Certification
  • Experience with Data Warehousing or Data Marts
152

Senior Business Process Analyst Resume Examples & Samples

  • Work closely with Client Services & Implementation to develop and improve business processes
  • Create clear and concise documentation such as job aids, process workflows, SOPs, User Manuals, Training guides, communications, etc
  • Facilitate meetings with multiple stake holders to gather requirements – SMEs and leaders
  • Meet established metrics and service level agreements for all work produced
  • Ability to escalate issues and risks to leadership when necessary
  • Support major business department objectives and special projects
  • Support January readiness activities within CSI when assigned
  • 2+ years of experience leading / driving complex business process or projects
  • 2+ years of experience with creating business processes and documentation
  • 2+ years of experience using MS Office Suite
  • Applies critical thinking and problem solving skills
  • Knowledge of pharmacy products and the pharmacy operating model
  • Experience using Visio for process flow creation
  • Experience using WebEx
  • Experience using SnagIt
153

Senior Business Process Analyst Resume Examples & Samples

  • Create and maintain documentation of processes used to administer compensation agreements
  • Review processes and identify potential improvements
  • Participate in the transition of work from other groups to a central team (including analysis of gap analysis of current to future processes, creation of transition documentation / communications, etc.)
  • Ensure consolidated process is stable in order to prepare for potential growth in compensation arrangements
  • Coordinate with other teams involved with the process
  • Develop and run analytics for the compensation program
  • Assist in developing and maintaining clear communication channels with key stakeholders
  • Bachelor’s degree in Business, Finance, Health Administration or related field or equivalent work experience (work experience would be okay)
  • 2+ year of experience in writing business and / or system requirements
  • 2+ years of business / finance analysis
  • 1+ years of data analysis (may include academic experience)
  • Experience in developing and producing analytic information
  • Intermediate level of proficiency with MS Excel, MS Access, and PowerPoint
154

Senior Business Process Analyst Resume Examples & Samples

  • Drive Strategy and work with Project and Operation teams to develop and execute planning and direction of all aspects of Member Material’s objectives, policies, and initiatives
  • Drive engagement and Relationships - Socializes and collaborates strategies with all C&S business partners specifically: state health plans, Member Experience, Marketing, Customer Service, and Finance
  • Identify solutions to improve process, member experience and qualit7
  • Implement controls in the Value Chain process to mitigate unplanned material requests
  • Collaborates with Operational teams within CM&D to ensure program implementation and delivery
  • Drive Relationship Management of all Stakeholders across the organization for all Member materials
  • Provide all requirements to Materials Operations Team for execution of Member Materials Strategy
  • Provide C&S expertise (SME) to the Materials Operations team
  • Supports C&S Strategy Lead with initiatives and projects including
  • At least 4+ years of successful operational business program execution and project management
  • Minimum of 3 years’ experience of supply chain, production, supplier, strategic sourcing, and / or direct response marketing management
  • Proven track record of successful and effective problem solving
  • Ability to build effective business processes and metrics to measure business performance, quality, and cost in order to make sound business decisions
  • Solid understanding of Managed Care / Healthcare business lifecycle, governances, and regulations
  • Understanding of government guidelines, compliance, regulations (i.e. CMS, Healthcare Reform)
  • Proficient with Excel and PowerPoint
155

Senior Business Process Analyst Resume Examples & Samples

  • Responsible for end - to - end business process activities
  • 2+ years of experience in business process analysis
  • SQL Query knowledge
  • FTP knowledge
156

Senior Business Process Analyst Resume Examples & Samples

  • 2+ years SQL experience, preferably in a SAS environment, including complex query development
  • 3+ years of analysis experience in a business or data analyst type role
  • 2+ years of Excel experience at an intermediate level
  • Working knowledge of relational databases, database structuresDemonstrated experience in process improvement, workflow, benchmarking and / or evaluation of business processes
  • Experience working with various file types, and how to read and manipulate their content
  • Understanding FTP protocols
157

Senior Process Analyst Resume Examples & Samples

  • 2 to 3 years of banking and/or finance experience
  • Must have General Ledger knowledge
  • Must have knowledge of security market and trust experience
  • Strong Access skills required. Ability to build a database is a plus
158

Junior Business Process Analyst Resume Examples & Samples

  • Modeling, documenting, analyzing and designing business processes
  • Overseeing the implementation of process improvements
  • Evaluating them within the context of our organizational goals and proposing changes or enhancements to help achieve these goals
  • University degree in social or natural sciences
  • 6 months + experience in business analytics and/or project management or successful internships
  • An understanding of the basic economic, marketing and retail
159

Process Analyst Assistant Manager Resume Examples & Samples

  • 5 years’ experience working with process improvement/transformation projects
  • Workshop facilitation and business requirements gathering experience
  • Experienced in developing and writing User Stories within Agile Projects
  • Experience in process modelling tools and techniques essential
  • Project management knowledge / experience preferable
  • Communication and Influencing– Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment
  • Teamwork and Collaboration– Working together to deliver results
  • Problem Solving and Decision Making – Making timely, quality decisions
  • Business Analysis -Knows how to strategically analyse business requirements to identify business opportunities for value creation
  • Process Re-Engineering– Evaluate and where appropriate re-engineer business processes to maximise efficiency, quality (compliance) with the goal of enhancing the customer experience
160

Senior Business Process Analyst Resume Examples & Samples

  • Subject matter expert, experienced in business analysis and requirements gathering
  • Lead business partners in the creation, implementation and evaluation of Total Quality Management (TQM) programs
  • Support C&S EOB development and execution
  • 2+ year of experience in writing business and / or system requirements and business / finance analysis
  • Ability lead new business implementation end to end
  • Oversight of vendor implementation / execution
161

Process Analyst Resume Examples & Samples

  • Learn and understand the Global Procurement compliance processes and applications applicable to the job responsibilities
  • Support TE Connectivity suppliers in responding to compliance surveys
  • Provide Conflict Minerals and Environmental process training to suppliers
  • Provide Conflict Minerals and Environmental application training to suppliers
  • Proficient computer skills (internet, MS Office, especially PowerPoint and Excel)
  • Professional oral and written communication skills, including the ability to interface with Senior Leadership, if needed
  • Ability to work effectively in a team
  • Self-directed with high-level of initiative and strong work ethic
162

Senior Business Process Analyst Resume Examples & Samples

  • Designs and administers SharePoint sites
  • Provides training and support to key business functions
  • Generally work is self - directed and not prescribed
  • 2+ years of experience in either business or finance analysis or operations leadership experience in a contact center environment
  • Experience designing and administering SharePoint
  • Advanced level of proficiency with SharePoint
  • Experience developing and delivering training curriculum
  • Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, PowerPoint, Word)
  • Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes
  • 1+ year(s) experience working with Global vendor Partners a plus
  • LearnSource and Storyline Articulate content development experience a plus
  • Microsoft Access proficiency a plus
163

Salesforce Process Analyst Resume Examples & Samples

  • Provide guidance when scoping and delivering Salesforce solutions to meet business needs
  • Design and develop Salesforce configurations that use best practice solutions (e.g. Flow and Process Builder)
  • Create and maintain documentation on processes and application configuration
  • Serve as 2nd level point of escalation for issues management and troubleshooting, supporting the 1st level service queue
  • Work effectively on multiple assignments, activities, and projects
  • Influence business teams on maximizing the applications being developed
  • Perform analysis, administration, testing as needed
  • Identify, communicate, and manage risks that may interfere with project execution or success
  • Support User Acceptance Testing (UAT) by documenting test plans and test cases
  • Maintain Salesforce security models
  • Strong knowledge of Salesforce.com architecture frameworks, best practices, and business processes
  • Excellent understanding of advanced Salesforce configuration tools ( Flow, Process Builder)
  • Excellent analytical, problem-solving, negotiation, and decision-making skills; able to evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, and ascertain user requests
  • A creative thinker able to generate new ideas and concepts
  • Ability to manage and prioritize concurrent projects within a high energy, fast paced and evolving environment
  • Must be comfortable speaking to senior executives and various groups to defend ideas and propose new solutions
  • Exceptional interpersonal, verbal, presentation and written communication skills
  • Independent, self-starter, and comfortable working with ambiguity
  • Bachelor's degree in business, information systems or related discipline, or equivalent and extensive related experience
  • Salesforce certification is mandatory, multiple certifications are desired
  • 3+ years of salesforce.com experience with configurations and/ or development
  • Good working knowledge of project management and business analysis methodology and practice
  • Experience working in sales operations, or professional services operations, is an asset
164

Business Process Analyst Senior Resume Examples & Samples

  • Enterprise-Level Configuration Management - Establish and maintain CM processes that account for development software configuration files, artifacts, executable code, among other items required to rebuild a system baseline if required
  • Establish and maintain configuration and data management policies and procedures to ensure a standard and cost effective approach to the application of configuration management requirements
  • Manages the development and maintenance of configuration management tools to support configuration identification, control, reporting, and delivery of mission systems capabilities
  • Must know and understand Agile based software configuration management concepts, goals, benefits and standard strategies to achieve those goals
  • Must ensure the integrity, reliability and reproducibility of developing products from conception to release
  • Performing CM on IT-related projects
  • Performing CM in a customer environment
  • Managing change requests through a disciplined process - tracking, following-up
  • Developing and executing a CM process - strong ability to develop a CM process and recommend improvements to existing processes
  • Running CM boards - scheduling meetings, producing agendas, taking & distributing minutes, tracking actions
  • Maintaining a repository of documents placed under CM control
  • Generating and managing baselines
  • Producing CM metrics
  • Updating and maintaining the plans, processes, and procedures required to support all CM activities
165

Operations & Process Analyst Resume Examples & Samples

  • Handle day to day support activities for processes in the warranty, quality, service and repair and soft offer scope
  • Receive requests from dealers, customers or stakeholders, evaluate for completion or escalation and follow up for resolution
  • Perform daily routine support tasks such as running and publishing reports, updating teamplaces, and other business related maintenance activities
  • Track requests in Argus case management tool to insure timely resolution to requests and proper communication to dealers and customers
  • Create and publish ad hoc reports, assist personnel with specific data queries and report generation using SAS Enterprise Guide, Business Objects and other analytical tools
  • Identify possible data quality and discrepancies and direct problems to appropriate solution managers
  • Direct system issues to responsible functions and follow up for resolution
  • Provide end user support by explaining system functions, handling questions and solving problems
  • Lead small projects as assigned
  • Clearly document AS-IS and To-Be processes
  • Manage documentation on the team WIKI
  • Work with cross-functional teams as necessary
  • Other tasks/projects as assigned
  • Good understanding of NA Aftermarket operations, processes and system functionality for warranty, quality, service and soft offer portfolios
  • BS or equivalent work experience preferred
  • 3+ years of experience working with Aftermarket systems and processes
  • 2+ years of customer service experience
  • Experience working in a multi-cultural environment with global teams
166

Senior Business Process Analyst Resume Examples & Samples

  • Gather and / or document information on stakeholders' business requirements, specifications, and / or needs for large scale complex projects (e.g., conduct intake process; ask questions; review project charter; monitor regulation; review reports)
  • Facilitate and lead the business team in gathering requirements, choosing the best way to implement requirements leveraging the PegaSystems software and DCO capabilities
  • Document and ensure Use Cases adequately represent the needs of the business and meet all requirements, including coordination with System Analysts, Architects and Development Teams
  • Propose recommended and innovative solutions following internal processes and methodologies (e.g., Requirements and Solutions Analysis), including creating, controlling and improving business processes
  • Provide subject matter expertise, recognize and analyze gaps between current situation and desired outcome and utilize appropriate resources to obtain information, consider solutions and deliver the solution
  • Ability to analyze root-cause issue, solve complex problems / conceptual analysis and provide key recommendations for implementation process improvements
  • Ability to engage matrix partner teams (Technology, Facilities, Operations, Training, Reporting Product, Quality, Legal, Regulatory, etc.) to effectively deliver on each project
  • Understand strategic priorities and implement effective solutions that support business priorities; think strategically and deliver tactically
  • Provide timely written and / or verbal communications regarding project progress including deliverables, significant milestones, risks and mitigation strategies to the management team
  • Communicate and manage potential impacts and risks associated with implementing proposed solutions to business partners and relevant Stakeholders
  • Support project management activities: Charter / Scope, Project Plan, IRAD / Issue Log, CBA, FMEA, Control Plan, Lessons Learned, Close Document, etc
  • Ability to function in a multi-project environment with changing priorities
  • BA / BS degree in Accounting, Finance, Business or related field and / or equivalent experience
  • 4+ years of experience in gathering requirements, testing solutions for large scale, techno-functional projects
  • 3+ years of experience documenting processes and practices, effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • 3+ years of experience in leading / supporting large scale techno-functional projects, including time management, organizational, and prioritization skills
  • 2+ years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
  • Fast learner, analytical thinker, detail oriented. Must be able to understand business process and business needs
  • Healthcare domain expertise, knowledge of operational process flows, background of working with large call centers
  • Excellent oral and written communications and presentation skills with ability to communicate ideas clearly and concisely
  • Hands on experience using PEGA systems software, preferably Pega Health Care Framework
  • Requirements and Solutions Analysis (RSA) level 3 or 4 certification
  • Project management training
  • Intermediate level of proficiency with MS Project
  • Six Sigma training / certification
  • Advanced level of proficiency with Excel, Visio, PowerPoint. Access, SharePoint experience
  • Experience writing / using SQL queries
  • Broad knowledge of system and technology alternatives
  • Knowledge of Avaya Call Management, ICM Load Balancing, and IVR technology
167

Business Process Analyst Senior Resume Examples & Samples

  • Bachelors and five (5) years or more experience; Masters and three (3) years or more experience
  • Security Clearance - Secret (Employee Characteristic)
  • Project Management Professional (PMP) (Certifications)
  • Business Systems (Technical Specialty) 3-6 yrs
  • Information Technology Infrastructure Library (ITIL) (Technical Specialty): 6-10 yrs
168

Senior Salesforce Process Analyst Resume Examples & Samples

  • Facilitate requirements clarification review sessions with business and/or technical teams
  • Clearly understand change requests, the assumptions, the dependencies and the constraints and translate them into requirements and solutions
  • Develop business, functional and/or technical requirement specifications adhering to standard templates
  • Perform and document gap analysis
  • Develop other supporting documentation such as source to target mapping documents, use cases, business logic flows, process flows, requirements traceability matrix, etc
  • Develop KPIs as part of the requirements definition to build-in measures of success
  • Estimate, identify, and track tasks
  • Consult with IT architecture team on solution architecture and identifying key areas of impact; Work closely with development, testing and subject matter experts during the entire life-cycle of the project
  • Full proficiency with the Salesforce Data Loader
  • Full proficiency with Salesforce native reporting
  • Excellent written/oral communication skills and listening skills; strong presentation skills a must; comfortable communicating with senior management personnel
  • Full proficiency with the Microsoft Office Suite, including Microsoft Visio
  • Ability to analyze vague project requests and clarify into specific tasks, next steps and deliverables
  • Excellent written/oral communication and listening skills; excellent presentation skills; comfortable communicating with all levels of personnel including senior management
  • Demonstrate all traditional BA skills in a proficient manner including requirements gathering, gap analysis, process mapping, project planning/tracking, use case development, test case development and solution document generation
  • Work closely with end users, end user representatives, Regional CRM Support Team, the Commercial CRM IT team and possibly other IT and non-IT departments to identify and implement sales tool solutions
  • Provide assistance with general user navigation and functionality
  • Assistance with quotas, forecasting, team selling, and opportunity splits, etc…
  • Sales process and procedures knowledge (inbound/outbound/outside/verticals, etc….)
  • Custom Salesforce product catalog knowledge/proficiency
  • TWC/Navisite product familiarity
  • Professionally respond to user inquiries/questions/cases and respond in a timely/accurate manner
  • Carefully capture user information and document cases completely and accurately
  • Build rapport and elicit the true nature of problems through thorough analytical process
  • Access software knowledge bases, blogs, release notes, and other online resources as necessary, to keep up to speed on ever changing technology
  • Always be learning any and all required software tools and their enhancements
  • Regular unit testing to ensure defects/enhancements meet successful testing criteria
  • Regularly review closed cases and work to get in front of recurring problems. This includes not just bugs, but non-intuitive behavior in sales tools
  • Develop desk instructions, embedded help text/diagrams, and FAQ’s for users
  • Work closely with development teams, testing groups and subject matter experts during the entire life-cycle of projects
  • Maintain skills, knowledge, and documentation of system capabilities and sales business processes to act as a Subject Matter Expert (SME) within the organization
  • Provide Tier 3 support of End User issues, identifying, researching, and analyzing the issues in order to develop solutions and resolve recurring issues
  • Perform analysis during the defect lifecycle
  • Write the requirements for the development team to correct the issue
  • Drive and assist with data analysis to improve operation including uncovering data anomalies and performing research of other forms of key operational data to enable efficiencies and overall data quality
  • Create ad-hoc extracts/reports using various tools to meet both internal needs and external requests
  • Excellent project planner
  • Qualified candidates will have experience eliciting, defining, writing, and managing business specifications, technical specifications, functional specifications, business requirements, and other project documentation for application development
  • Qualified candidates will have experience troubleshooting issues using various business analysis techniques
  • Must possess strong analytical skills with ability to gather comprehensive requirements and deliver analysis results expediently
  • Ability to take abstract business issue and using business analysis techniques, determine the root cause and possible solutions
  • Knowledge of data modeling and entity- relationships
  • Ability to apply multiple technologies to business problems
  • Must have strong interpersonal skills, be self-motivated, a "quick study', and be adaptable in a fast paced, dynamic, deadline-driven environment
  • Ability to clearly communicate technical information to non-technical persons orally and in writing is required
  • High degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner
  • Must be comfortable working with minimal direction
  • Must pay attention to detail and have a sense of urgency in completing multiple assignments within aggressive timelines
  • Must possess strong analytical and critical thinking skills
  • Ability to read, analyze, and interpret common scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
169

Process Analyst Resume Examples & Samples

  • Responsible for understanding current close activities within BP and to identify and develop a standard flow of close activities that eliminates non-core work activities that focus on those within the critical path
  • Collect and analyse ASIS data on organisation structure and sourcing
  • Collect, analyse current PPIs and provide recommendation on metrics
  • Collect PEC tool business requirements, create tool requirement checklist, support vendor/tool selection with comprehensive options
  • Support the Senior Process Analyst with developing the recommended organisation structure and sourcing
  • Support the Senior Process Analyst in identification and development of a common integrated PEC calendar and close activities
  • Operationalize the common integrated PEC calendar and critical path
  • Provide recommendation on org structure and sourcing
  • Experience in business services, outsourcing or similar
  • Experience in data collection and analysis
  • Experience of closing a Period End including steps taken to close the business books
  • Manage General Accounting experience
  • R2R end to end process knowledge and experience
  • 7+ years post qualification experience
  • Oil industry experience and knowledge with an understanding of the terminology, business functions and processes
  • Knowledge of project and change management methodologies and financial/operational control practices
  • Ability to communicate with varying levels within the organisation, internal and external to the GBS
  • Strong interpersonal and communication skills required given diverse nature of operating landscape
  • Ability to work independent
  • Skilled in Microsoft suite of applications (Word, Visio, Excel, PowerPoint, Project)
  • Skilled in managing large volumes of data (process and tools)
170

Process Analyst Resume Examples & Samples

  • Creation of process documentation/workflows, knowledge articles and self-service guidance for IT Services
  • Collection and documentation of business requirements for project and process improvement/automation efforts
  • Facilitation of process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
  • Reviewing information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
  • Conducting maturity assessments against the process activities to highlight areas of improvement or concerns
  • Presenting recommendations to senior management for improvement.�
  • Leading, managing and delivering cross functional and cross divisional improvement projects
  • Building effective relationships with the business and IT senior managers. �
  • Proven ability to prioritize workloads and to manage multiple priorities with critical deadlines
  • 3-5 years’ experience in business and/or process analytics within a technology-focused organization
  • Bachelor’s degree in Business Management, Information Technology, Financial Management or equivalent work experience preferred
  • Experience with process and ITIL methodologies and reporting preferred
171

Senior Business Process Analyst Resume Examples & Samples

  • CMS/Regulatory Reporting for Medicare pharmacy business
  • Internal/External Client Communication (clearly determine report requirements based on information from sources with varied technical understanding)
  • Ad-hoc reporting for operations or audit support
  • 1+ years of experience analyzing data using SQL and Visual Basic
  • Ability to use Microsoft Excel to create, edit, and store spreadsheets to summarize large amounts of data
  • Ability to use Microsoft SharePoint to store/retrieve documents
  • Bachelor of Science or higher in discipline which included coursework in analytics or in a strongly related field
  • 2+ years of experience generating reports using SQL and Visual Basic in healthcare analytics
  • 2+ years of CMS experience working with CMS deliverables (Medicare Part D)
  • Microsoft Certified in Access/Excel or 5+ years of experience generating complex reports/tables in Access/Excel
  • Excellent Verbal and Written communication skills used to discuss and explain complex situations related to complex programs
172

Methods Process Analyst Resume Examples & Samples

  • Level 2: Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience
  • Aurora / Constraints Based Scheduling Experience Highly Desired
  • MS Office Suite experience required with MS Access Database Knowledge & Visual Basic Skills Desired
  • Strong communication skills desired
173

Senior Project / Process Analyst Resume Examples & Samples

  • Scrum Master/Agile experience
  • Thorough understanding of agile software development methodologies, values, and procedures. Knowledgeable on agile practices for quality software development and delivery
  • Thorough understanding of the agile software development lifecycle
  • Knowledge of patterns and techniques for the SCRUM approach (example: Burndown techniques, Retrospective formats, handling bugs, etc.)
  • Strong communication skills: verbal and written
174

Senior Business Process Analyst Resume Examples & Samples

  • As primary contact with client for business requirement collection and clarification
  • As team lead to drive design activities e.g. use case definition, initial proposal and blueprint sign-off
  • Lead system development including integration test, identify and solve issues within timeline
  • Plan and lead cutover activities, provide post-live support for any issue raised from production system
  • Interface with project manager, team lead and clients to effectively complete project deliverables
  • Proactively communicate with client key users/SMEs in order to best define customized digital solutions; provide consulting expertise to team members when required
  • Graduated from well-known university with bachelor or master degree of Automation, Engineering, Computer Science, Management Information System or similar
  • 7+ years’ experiences implementing advanced manufacturing solutions in client-facing environment better focus on Smart/Lean Manufacturing or Dynamic Scheduling/Routing; 3+ years’ experience as team leader (better with proven outstanding records)
  • Strong consulting and interpersonal skills, with the ability to design creative solutions by leveraging package software or self-developed systems
  • Familiar with various digital solutions which are applied in manufacturing process, with in-depth industry knowledge especially on Discrete Manufacturing e.g. Automotive, Heavy Equipment, Electric, Power
  • Good spoken and written English, Mandarin
  • Working history in big Consulting firms or industrial/IT giants is preferred
175

Senior Business Process Analyst Resume Examples & Samples

  • Master’s Degree Required
  • 3-6 years of relevant experience
  • Adept knowledge and experience in FedRAMP requirements and guidance and in what is necessary to build compliant technology systems. Must be able to document these requirements as they relate to technology development projects and make sure the requirements are met in the SDLC process
  • Proficient knowledge in cybersecurity strategy and implementation plans. Must be able to articulate the strategy and plans to clients and document requirements and/or issues related to implementation of these plans for clients. Can advise clients of benefits and impacts thereof
  • Skilled at leading and/or directing teams performing business process reengineering and business requirements development and management from the beginning of the SDLC process through completion, training, and adoption. Experience in doing this for large technology projects in a non-mainframe environment
  • Experience in supporting an clients as they move from a mainframe-centric data center to a a hybrid cloud environment and/or retooling from a mainframe-oriented infrastructure environment to leading edge technologies including the following tools and methods: Bachman, C++, Oracle, DB2UDB, Java, Node JS, .NET, Microfocus Cobol, Hadoop, GreenPlum, Java Web Services, MS SQLServer, AWS, Azure, AGILE methods, Red Hat Linux, SAS, VMWare, Erwin, HIJAAK, Unix, Unix script. Other tools – we are also looking at expertise in open source tools like splunk, JAWS, OpenStack, Swagger, GitHub and Jenkins, etc. Experience working on Agile development teams and driving business process rules necessary to produce a minimum viable product within a specified time frame. Ability to work with programmers to extract business rules from clients and COBOL logic necessary to rewrite the business rules in a new language such as Java
  • Advises clients and management of best practices in change management, technology adoption, and process change using expertise, experience, and proven tools/methods such as usability studies, focus groups, prototyping, client engagement, web technology, appropriate SDLC approaches, etc
  • Experience in working closely with clients to lead design reviews and understand business drivers to recommend technical platforms and architectures that can improve organizational processes and mission delivery effectively and efficiently
  • Experience in objectively evaluating new technologies and platforms for applicability to the organization taking into account risks, costs, and adoption barriers balanced against benefits to the organization
  • Able to analyze efficacy of agency technology programs using developed performance and benchmark measures and conducting technology audits of IT programs
  • Agile / Collaborative Method
  • SDLC
176

Project / Process Analyst Resume Examples & Samples

  • Recognize, identify and document potential areas where existing business/systems processes require change or where new processes need to be developed and makes recommendations in these areas
  • Generate project definition, implementation, problem resolution, enhancement, user training and documentation of automated business systems
  • Participate in the translation of business needs into detailed Business Requirements and develop specifications for current and new systems
  • Develop and design business user documentation in conjunction with technical documentation provided by our TOS partners for system enhancements
  • Serve as Team Member on various system and workflow projects as assigned
  • Develop a thorough understanding of client business functions, technology needs, tools, and other applications that interface with client systems
  • Work with customers to provide electronic reports; correct formatting errors to comply with contractual guidelines
  • Bachelor degreed in business related field or equivalent experience
  • 3 or more years project or process analyst experience/training
  • Possess excellent analytical and problem solving skills
  • Vision/Big picture results oriented
  • Demonstrable decision making skills
  • Excellent communication skills ,verbal and written
  • Ability to determine resources, requirements and take initiative
  • Ability to work as part of a team and independently to meet critical deadlines
  • Ability to work in a fast-paced environment and meet strict deadlines
  • Demonstrable flexibility in a multi-task environment with swiftly changing priorities
  • Excellent long/short-range planning skills
  • Ability to work in a diverse environment
  • Ability to identify cost savings for process improvement
177

Senior System Analyst Problem Management Process Analyst Resume Examples & Samples

  • You will be working with Tier 1, 2 & 3 support teams for Applications and Infrastructure to review, agree and implement permanent solution for "Problem" tickets
  • Drive efforts to improve overall application stability and availability for applications and supporting infrastructure by ensuring Problem resolution
  • Monitor metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Problem Management
  • Facilitating and coordinating technical problem review meetings includes leading and facilitating post mortem investigations of critical incidents, and managing root cause analysis between technical teams
  • Initiating actions to fix interruptions to service caused by errors/faults in the IS infrastructure
  • Production of statistics and reports to demonstrate performance of the Problem Management process
  • Eliminate complexity in Technology's ability to deliver IT services, while meeting service level agreements
  • Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption
  • Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver them and use for continuous improvement
  • Manage relationships with other process management teams to provide a consistent delivery framework
  • Work with the requirements, documentation and training teams so processes are implemented in the tools, documented and process users trained in their use
  • Evangelize the virtues of IT process management and create a collaborative environment
  • Work independently to research subject matter. Interact with IT development, operations, IT quality and product management groups to obtain and exchange information
  • Proactively escalate problems and issues
  • Adhere to department procedures as directed by the department and Visa's procedures guide
  • Enhance knowledge of the field through participation in professional organizations and self-study
  • Bachelor degree in Engineering related to Information Technology
  • 3+ years' experience in IT Operations in a technical SME role
  • Experience using and administering ticketing tools such as BMC Remedy, Service Now
  • High level technical understanding of IT services and their components such as servers, networks, database/middleware, data center facilities, and software development lifecycle
  • Strong customer service, analytical, research, interpersonal and problem solving skills required
178

Operational Process Analyst Resume Examples & Samples

  • Associate, Bachelor's degree, or equivalent
  • Service management tool experience a plus
  • Knowledge of batch processing
  • Good written communications skills
  • Understanding of change request processes
  • Knowledge of analytical support for system interfaces
  • Ability to escalate issues using good judgment
  • Assist with the adhering to the management of the global change and configuration management process
  • Assist with process improvement activities
  • Assist with testing of service management tool
  • Assist with the creation, generation, and maintenance of analysis reports that assist with the continual service improvement
  • Respond to system management alerts to handle system/operations exceptions within the assigned enterprise systems of product offerings
  • Complete business batch processing as directed by department management
  • Provide basic change management support
  • Review all production changes for compliance to the global change and configuration policies quests
179

Process Analyst Resume Examples & Samples

  • Required Qualifications, Skills & Experience
  • Knowledge of business process mapping, re-engineering and organizational context
  • Demonstrated ability to be hands on, flexible and resilient
  • Excellent communication, interpersonal and consulting skills
  • Tertiary qualifications in Human Resources preferred
  • Strong oral and written communication skills with an ability to liaise with both technical support teams, HR and business users
  • Intermediate to advanced skills in the Microsoft Office Suite
180

Senior Business Process Analyst Resume Examples & Samples

  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools with focus on quality improvement, elimination of variation and rework, defect reduction, and innovation
  • Supports key initiatives and project work by developing project plans, conducting and / or supporting relevant validation testing, and communicating benefits, challenges, risks, and opportunities
  • Support innovation ideas and root cause remediation activities through end - to - end business process activities - creating, controlling and improving business processes
  • Develops, demonstrates, and continuously improves understanding of upstream and downstream impacts to partners of business process operations and solutions
  • Identifies key issues, trends, and potential root causes that point to improvement opportunities, working with relevant stakeholders to establish appropriate criteria and goals
  • Uses appropriate tools and approaches such as RACI, IRAAD, Impact Analysis, etc
  • 3+ years of business or financial analysis experience that includes writing business and / or system requirements
  • 3+ years of experience documenting processes and practices
  • Intermediate level of proficiency with Excel, Visio and PowerPoint
  • Previous experience with SQL, MS Project and SharePoint
  • Demonstrated ability to communicate ideas clearly and concisely
  • Demonstrated ability to prioritize and balance multiple priorities
  • Strong collaboration, negotiation, and influencing skills
181

Methods Process Analyst Resume Examples & Samples

  • Level 4: Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience
  • Aurora / Constraints Based Scheduling Experience
  • Rate / Production Readiness Assessments Highly Desired
  • Earned Value Management Experience Desired
  • Budgets / Forecasting Experience Desired
  • Lean Manufacturing / Affordability Experience Desired
  • Shipside Production Support Experience Desired
182

Senior Business Process Analyst Resume Examples & Samples

  • Be the business subject matter expert, experienced in business analysis and requirements gathering for our Advocate for Me Tier 3 business
  • 1+ years of experience with Advocate for Me T3
  • Intermediate level of proficiency with Excel, Access and PowerPoint
  • Experience as a Team Lead or Project Lead
  • Experience with documenting processes and practices, in accepted project methodology artifacts; while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • Experience with MS Project, SharePoint and Visio
183

Junior Business Process Analyst Resume Examples & Samples

  • Bachelor’s Degree is Required along with 1-2 years of relevant experience required
  • Knowledge of FedRAMP requirements and guidance and in what is necessary to build compliant technology systems. Must be able to document requirements as they relate to technology development projects and make sure the requirements are met in the SDLC process
  • Knowledgeable of Federal laws and regulations, policies, directives, industry standards, and guidelines that affect security and privacy necessary to make sure that these requirements are carefully embedded into systems and that clients are assured of system measures that protect the security and privacy of critical data records of citizens
  • Experience in analyzing and understanding existing business processes. Can document the current process and create design options for improved business processes
  • Experience performing in requirements gathering and analysis. Can document the requirements and offer new processes that encompass business requirements, emerging business/user requirements compliant with federal and Agency-specific security and privacy policy
  • Experience in prototyping, training, focus groups, usability analysis, etc., that can be used to improve staff skills for effective modeling of software and information structures that lead to high-productivity, new-generation, business-focused solutions
184

Senior Business Process Analyst Resume Examples & Samples

  • Previous work in debt collection or fraud, waste, and abuse is a plus
  • Previous work with project management is a plus
  • 2+ years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio Previous Healthcare Industry experience
185

Senior Business Process Analyst Resume Examples & Samples

  • Work in the Optum Risk Adjustment Operations organization to diagnose process improvement opportunities and develop solutions using principles of process excellence
  • Understand and evaluate complex ideas and processes
  • Perform business analysis and formal requirements gathering
  • Develop quality reporting, analysis and audits
  • Effectively communicate opportunity, suggested solutions and desired approach to leadership
  • Lead improvement efforts to ensure organization continuously delivers high - quality products and services
  • Coordinate internal resources and / or vendors through process improvement activities from design to implementation
  • Measure project performance and report to management
  • Ensure projects are delivered on time, within budget and within scope of project without compromising quality
  • Implement ongoing maintenance and lifecycle management plans for process enhancements
  • 4+ year of experience in business analysis and requirements gathering
  • 3+ years of Team Lead or Project Lead experience
  • Intermediate proficiency with Excel, Access, PowerPoint, MS Project, SharePoint, and Visio
  • Risk Adjustment Industry experience
  • Relational database experience
  • Solid organizational skills including attention to detail and multi - tasking
186

Senior Business Process Analyst Resume Examples & Samples

  • Perform moderately complex statistical analysis (such as correlation, t - test, regression, etc.)
  • Analyze business process information (e.g. metrics, analytics, quality control data) to identify key issues, trends, and potential root causes that point to improvement opportunities
  • Perform ad - hoc reporting and analysis
  • Bachelor's degree; Business degree preferred
  • Minimum of 2 years relevant analysis experience
  • Solid background in modeling experience and reporting
  • Advanced knowledge of Microsoft Office Suite, including Excel , Word, Power Point
  • Demonstrated use of pivot tables, formulas, lookup and SSA Analysis tools
  • Project Documentation discipline
  • Knowledge of industry quality processes and approaches (e.g. Six Sigma, Lean, DMAIC, BPQM)
  • Knowledge of process re - engineering and change management
  • Excellent planning, organizational and problem - solving skills
187

Process Analyst / Manager Resume Examples & Samples

  • Minimum of 3 years’ experience as a Process Analyst / Manager in the FS domain
  • Experience with Business Process Improvement techniques (Lean; Six Sigma,…)
  • Able to plot the process with the relevant tools, e.g. Visio, ARIS, …
  • GAP Analysis between AS IS Operating Model and Target Operating Model (TOM)
  • Elaborate the implementation phase, by analysing and translating the business requirements into detailed business specifications for IT departments or improving the process notes, taking into account a user centric, collaborative and agile way of working
  • Elaborate a communication plan
  • Previous experience in retail, commercial or private banking space
188

Senior Process Analyst Resume Examples & Samples

  • Design, drive and deliver operational excellence through a ‘continuous improvement’ agenda based on industry recognized process management methodologies
  • Assist the Training team in adapting documentation for training purposes
  • Ensure document control is applied to all manuals and procedures
  • Maintain content within knowledge repository for Service Delivery
  • Implement and manage an audit lifecycle for management of procedures and user guides
  • Design internal call flows and coordinate tasks required to implement changes to the PABX and IVR
  • Adopt Six Sigma or similar methodologies to ensure techniques for reducing the time needed to provide products or services, and techniques for improving the quality of products and services, substantially contributing to increased customer satisfaction and cost reduction
  • Raise inconsistencies and problems with business processes and lead/participate in the problem resolution
  • Assist in developing policies and procedures, as required
  • Acts as a point of escalation of issues and problems that impact successful client implementations
  • Responsible for release management and quality of implementation
  • Coordinate project activities, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, implementation, and post-rollout review/audit
  • Responsible and accountable for process documentation (accuracy and knowledge repository)
  • Ad hoc tasks, as required
  • Ensure process improvement methodologies, data analysis techniques, project management and implementation processes are followed
  • Responsible for clear communication structure across stakeholder group including external service providers
  • Provide research and recommendations regarding process and system improvement opportunities
  • Represent Service Delivery in meetings conducted by other work groups or departments and special projects
  • Develop and document processes and procedures for the Service Delivery team
  • Produce brand compliant user guides for internal and external users
  • Ensure that all manuals and procedures are easily referenced and accessible
189

Global Process Analyst Resume Examples & Samples

  • Understand and document existing business processes
  • Identify process inefficiencies and improvement opportunities and develop recommendations based on the following drivers
  • Process standardisation
  • Working capital improvements
  • Process simplification and automation
  • Ensure that processes are designed so as to provide an adequate control environment
  • Analyse and review business trends with markets to provide challenge to the business and highlight any future risks and opportunities
  • Commercial understanding and interpretation of business performance including KPIs that provides insights to process improvement and automation opportunities
  • Build collaborative relationships throughout the entirety of projects with all levels of staff
  • Act as a change agent: promote global processes across all markets, support and drive adoption and ownership of change throughout the business
  • Work with local & regional finance leadership (CFOs) and operational finance leadership in markets / regions / outsource centres to drive process standardisation and effectiveness across the core finance processes
  • Provide best practice guidance and process support across the Commercial and Operational Finance organisations
  • Assist applying agreed governance procedures for the global model agreeing with need for the change and taking proposals through the Design Authority process
  • Work with our shared service centres to share best practices, support alignment to global, standard processes and documentation of Standard Operating Procedures
  • Ensure all process documentation (including training materials) relating to global processes remains up-to-date and reflects changes to the global design
  • Assist with communication channels and provide insights to global transformation projects
  • Drive content on our intranet pages “Neon” and social media
  • Significant experience of process improvement in a large multinational organisation
  • Strong experience & track record of working with third party outsource providers
  • Experience of working in the Media industry preferred but not essential
  • Experience of working in a highly fluid matrix organisation
  • Positive “can-do” attitude and comfortable managing ambiguity
  • Self-starter able to deliver agreed objectives with minimal oversight
  • Ability to work independently, proactively and in a team setting
  • Ability to work with all levels within an organization
  • An ability to think innovatively and creatively when faced with difficult situations
  • Has a clear eye for detail
  • Ability to drive out simple solutions to complex problems
  • Excellent communication, both written and verbal
  • Excellent planning and project management skills
  • Qualified accountant
  • Global travel may be required
190

Internship Production Process Analyst Resume Examples & Samples

  • Improve process capability and production volume while maintaining and improving quality standards
  • Produce and report metrics
  • Research new manufacturing technology
  • Minimum GPA of 3.2 or higher
  • Strong interpersonal relations skills
  • Self-confidence and initiative
191

Process Analyst Internship Resume Examples & Samples

  • Excellent communication skills (oral & written)
  • Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative
  • Strong computer skills (Microsoft Excel, Word, PowerPoint, Outlook)
  • Junior or Senior standing
  • Business student (ideally with an IT background)
192

Payer Process Analyst Resume Examples & Samples

  • Uses healthcare experience to ensure intake and reimbursement processes are consistent with established policies and standard procedures by conducting analysis on random and specified claim samples and presents results and analysis to RCM leadership
  • Strong knowledge of CPR, the CUBE reporting and other software used within the RCM departments to create reporting and to ensure data collected is accurate and complete
  • Able to build and maintain relationships with payer representatives in coordination with our RCM and Contracting teams for projects involving payer contact
  • Able to identify areas of inefficiency and work collaboratively to improve efficiency and effectiveness of a process or task. Create monitors to ensure the updates provide a successful outcome
  • Works cooperatively between departments to resolve ongoing and newly identified process issues
  • Assists in the management of RCM Audits and Revenue recognition processes
  • Project management or other direct experience in coordinating and reporting on complex projects involving multiple disciplines or levels of management
  • Perform filing duties accurately and timely
  • Respond to correspondence with professionalism and tact
  • Respond to internal and external customer questions professionally, timely and accurately
  • Perform other duties, special projects as assigned
  • Detail oriented, highly organized, resourceful and flexible to adapt to ongoing project changes or other departmental needs
  • Problem-solving: solutions oriented, clear communication, communicates a sense of authority through subject matter expertise, resourcefulness
  • Troubleshooting: ability to anticipate issues, research and implement creative solutions
  • Superior knowledge of software and other systems and portals used within RCM
  • Clear, effective written and verbal communication skills
  • Able to adhere to timelines or deadlines of multiple projects
  • 3-5 years Healthcare experience in a home infusion, DME, or other therapy related to revenue cycle processes
193

Associate Process Analyst Resume Examples & Samples

  • Coder Certification
  • 2+ years of experience working in a Regulatory/Policy or Compliance role within a Health Plan organization
  • 2+ years of experience related to Health Plan operations with a strong focus on Claims Processing rules and Appeals and Grievances procedures
  • Intermediate (or higher) level of skill with Microsoft Word and Excel
  • Claims knowledge with Medicaid and Medicare
194

Senior Process Analyst Resume Examples & Samples

  • Providing operational assessments and analysis by examining current value chains, their alignment with our clients overall strategy and future state impact across business units
  • Identification of opportunities to improve customer experience and business impact through using a process focused improvement approach
  • Execution of end-to-end process visioning and design; identify process controls, integration points and standardization needs
  • Identification and analysis of current and future state risks
  • Applying Lean and Six Sigma tools (VOC, CTQ, Value Stream Map, RACI, etc.) to complete process analysis and design
  • Identifying trends to drive action toward resolution; get to root cause
  • Working with teams to evaluate and implement workflow or Business Process Management Suite (BPMS) technology tools
  • Ability to facilitate stakeholder discussion while appropriately and cooperatively probing the thinking of the team
  • 7+ years of work experience,
  • BS in a Business or Engineering related field
  • Advance degree or MBA
195

Senior Business Process Analyst Resume Examples & Samples

  • Evaluates and develops communication and marketing plans for Quality Management initiatives
  • Analyzes project tasks, schedules, and resources across groups. Communicates status and project issues to Senior Manager
  • Serves as a leader / mentor by providing innovative guidance to other regarding communication, technical options, and marketing methods
  • Sought out as an expert
  • Drive conceptual development and establishment of visual design as required
  • Knowledgeable in use of computers and applicable software (MS Windows, MS Office, PDF generation, electronic security implementation and hosted server applications
  • 2+ years with graphic design / development
  • Knowledgeable with various social media tools
  • Experience with Voice / Screen Recordings
  • Knowledgeable with recording training approaches and software
196

Senior Project / Process Analyst Resume Examples & Samples

  • PMI Project Management Institute skills a plus
  • Requirements writing, project management skills, IT background in development, Microsoft Office tool suite proficiency, Customer Relationship Management tools, Sales Force, Pega Systems, Oracle a plus. MS SQL, Tableau a plus
  • Caliber, HP Quality Center
  • Agile development process skills using Safe methodology or similar
  • Some HTML5 and JavaScript is a plus
197

Senior Business Process Analyst Resume Examples & Samples

  • 4+ years of experience with business operations or call center operations
  • 2+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel and PowerPoint)
  • Experience with producing written documents and writing business processes
  • Polaris experience
  • Previous team lead or project lead experience
198

Senior Business Process Analyst Resume Examples & Samples

  • Conduct program performance analysis in support of customer planning, programming, budget­ing, and execution
  • Coordinate with program and component stakeholders involved in the collection, normalization, and analysis of data supporting resource management decisions
  • Combine subject matter and mission expertise to support studies and evaluations to complete a comprehen­sive, cogent set of findings, recommendations, or lessons learned across con­straints, trades, and objective functions such as budgeting, cost, performance, schedule, and mission success
  • Support the development of objectives and long-range plans to achieve mission, budgetary, and program performance success
  • Minimum Bachelor of Science (business, finance, mathematics, or related field preferred)
  • 10+ years of federal budget experience to include extensive knowledge and understanding of CI community
  • Prior intelligence community budgetary/financial analysis experience desired
  • Experience in the development of business process plans and strategies desired
  • Masters or military senior service college desired
199

Business Process Analyst Senior Resume Examples & Samples

  • Bachelors and five (5) years or more related experience
  • Masters and three (3) years or more related experience
  • IT/IA/IM Architecture Development
  • Federal, DNI, and DoD Planning, Programming, Budgeting and Execution Processes
200

Senior Business Process Analyst Resume Examples & Samples

  • Bachelor's degree and five (5) years or more of related experience or Masters and three (3) years or more related experience
  • Communications Mission Architecture Development
  • Service Oriented Architecture and Cloud Architecture Development
  • IC ITE Services
201

Business Process Analyst Senior Resume Examples & Samples

  • Experienced with MS Excel for data manipulation and reporting
  • Capable of managing multiple tasks simultaneously in an extremely dynamic environment
  • Work with the teams to generate solutions to PP&B business challenges
202

Change Management Process Analyst Resume Examples & Samples

  • Enterprise Configuration Management software packages such as Agile or PDM
  • Ability to use basic Oracle database functions or similar ERP systems
  • Ability to perform and execute basic program management tasks
  • Creation of piece part and upper level assemblies
  • Initiation and management of product BOM changes
  • Initiation and execution of manufacturing proto and pilot build activities
  • Management of product lifecycle activities
  • Coordinate handoff of new product launches into current production
  • Proficient in Excel or Sheets
  • Self-motiviated and able to multi-task easily
203

IT Business Process Analyst Resume Examples & Samples

  • Serve as the Glenwood Manufacturing Plant’s SAP Super Power User for all activities related to the use of the SAP ERP platform by this Plant – this is a long-term responsibility
  • Working with a designated team of IT, Supply Chain, IT, PTS and Accounting application experts, provide user input and direction required to properly configure a new Plant that effectively merges two Plants (Purate and Glenwood Manufacturing) into a single, integrated SAP Plant
  • Project Manage all user-level activities required to consolidate the existing Purate SAP Plant’s activities with the existing Glenwood Manufacturing Plant’s activities and oversee setup of a single Plant configuration that best addresses the consolidated Plant requirements
  • Oversee the transfer of materials inventories from the two separate Plants into a single, consolidated, SAP-based inventory and create/update applicable SAP Bills of Materials (BOMs) based on these materials for all standard product offerings
  • Employing written and verbal communications mediums, communicate effectively with members of the PTS management team, IT Project team and various Nalco departmental representatives to insure the smooth “go live” of the new, consolidated SAP Plant in accordance with prescribed timelines
  • Oversee all aspects of the testing of the new Plant’s SAP configuration and identify business processes then train employees to perform the requisite SAP transactional tasks to insure the new Plant is capable of successfully operating in an SAP environment when it “goes live”
  • Knowledge of Nalco’s custom SAP ERP configuration and associated processes
  • 5 or more years of experience working on Nalco’s SAP ERP platform
  • Experience with SAP’s automated sales and service order processes, coupled with the ability to effectively train Company employees to perform the related tasks
  • Demonstrated proficiency in the use of MS-Office software, including the use of these applications to construct training materials (Powerpoint), reports (Excel) and create and receive communications (Word and Outlook)
  • Ability to create, read, interpret and coordinate Project task requirements with selected members of a joint Nalco IT Project team
  • Well-developed verbal and written communications skills, including timely follow up as needed to successfully address day-to-day business issues and concerns
  • Formal Company-sponsored training on Nalco SAP applications, sales offerings (such as Time Management, Counselor Sales Person, Versatile Sales Person, Speed of Trust, etc.), safety, etc
204

Senior Business Process Analyst Resume Examples & Samples

  • Clearly define problem and/or objective, identify process scope, execute stakeholder analysis, understand current state process, analyze waste, recommend opportunities, implement recommendations and monitor results
  • Effectively plan and execute discovery sessions to collect necessary information from different levels in an organization, create current state process models from information culled in process discovery sessions
  • Identify and collect data to derive process measures aligned to business strategic intent
  • Identify critical parameters aligned to process problem and/or objective
  • Employ applicable tools to determine root cause
  • Identify opportunities for improvement through various methods including: extensive data analysis, sit-ins, reporting, call listening, shadowing, customer/employee feedback, financial analysis
  • Establish decision criteria and assessment for recommendations
  • Create improved future state model
  • Design and test new process, create new process model
  • Provide Implementation Project Management and/or Support. Where required Project lead components of projects, directing and coordinating project staff and activities, including Business User Acceptance Testing
  • Provide input to develop training on process execution, dashboard, scorecard
  • Provide support to process owners and to on boarding process owners
  • Assess impacts of process changes to stakeholders and ensure engagement
  • Support the development of change plan and communication plan
  • Communicate the change plan to leadership
  • Mobilize stakeholders to ensure they understand and have the capabilities necessary to make required process changes
  • Assumes role of a mentor, teacher and advisor, responsible for developing more junior staff
  • Facilitate Process Improvement related Training where applicable
205

Business Process Analyst, Mid Resume Examples & Samples

  • One interviews and focus groups. Initiate and maintain client relationships, anticipate and identify client issues and concerns, and propose advice to achieve project objectives. Act as a key coordinator between clients and multiple project teams to ensure Enterprise-wide integration of reengineering efforts and application of best practices, including e
  • Business. Assist with the development of standard operating procedures, policy documentation, and other process controls to sustain redesigned business processes
  • Quality spreadsheets, papers, presentations, and various data products
206

Senior Business Process Analyst Resume Examples & Samples

  • Bachelor's Degree OR High School Diploma/GED plus 3 years of equivalent experience
  • Rule development experience associated with new and emerging business
  • Technical experience in one or more aspects of Information Systems Development or Business Information Systems
  • Proficiency with MS Word; MS Excel with ability to sort/filter data, create pivot tables, import external data; MS PowerPoint with ability to create presentations for clients; MS SharePoint
  • Demonstrated experience with process improvement, workflow, benchmarking and / or evaluation of business processes
  • Experience with COSMOS and NICE
  • Healthcare reimbursement, Claims, Procedure and Diagnosis coding knowledge and experience
  • Working knowledge of relational databases and database structures
  • Knowledge with Rules engines - iCES/CES experience
  • Previous direct client interaction
  • Proficiency with MS Visio with ability to create process flow charts
207

Senior Process Analyst Resume Examples & Samples

  • Carry out the month/quarter/year end close processes in a timely and accurate manner for complex or difficult processes requiring extensive experience in order to ensure the correct reporting and accounting treatment
  • Resolve queries and issues as they arise with reference to relevant resources such as the Group Reporting Manual, working with the Business / Country teams or other support from within the GBS Europe
  • Understand processes of BPO Treasury, Inventory, and PEC team, support and control their tasks and assess/approve any correction
  • Fully understand and apply Group Accounting Policies and relevant Group & Finance Standards & Practices
  • Support the preparation of reporting to external and internal authorities
  • Review and approve balance sheet reconciliation
  • Review Treasury & Inventory related KPI requirements are being met
  • During the close receive daily updates from PEC team with the progress of the close process. This will highlight any issues they are encountering
  • Host daily call with Offshore Cost Management during close period, and key contacts from the UK JV Control teams and Norway team representatives
  • Quality Assurance: Provide approval for late entries and ensure the PEC team are aware of any late adjustments. Communicate with the appropriate controllers to ensure they are aware of the requested
  • Liaise with OSP Period End Close team to ensure time table is followed
  • Support and coordinate captive and employer liability insurance process
  • Look for opportunities to drive process improvements of a notable nature and work with the relevant people to put these in place
  • Comply with any other job-related requirements. This may be defined by a task list, month end or quarter end timetable or defined by one’s relevant team lead or process lead/ ODM or by business contact
  • 5 to 6 year experience in related Finance area
  • Strong proven analytical and system thinking skills and financial knowledge
  • Customer- and service-oriented thinking
  • Readiness for action and ability to work under pressure
  • Self-confident appearance in relations to the internal and external contacts
  • Strong communication and cooperation skills
208

Senior Business Process Analyst Resume Examples & Samples

  • Lead your business partners in the creation, implementation and evaluation of Quality Management/Assurance programs
  • Create required forms and documents in Microsoft Excel, Word and PowerPoint
  • Foster partnership with department(s) that QAIC (Quality Assurance and Internal Controls) will be engaging with
  • Analyze existing material and processes; identify gaps in existing documentation or processes
  • Maintain program by updating program documentation and tools as needed
  • 3+ years of experience in business analysis, including gathering and writing business requirements
  • 1+ years of experience in the foundation and understanding of Quality Assurance or Quality Management
  • 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts
  • 1 year of PBM or Medical/Healthcare Industry experience
  • Intermediate level of proficiency with Excel and PowerPoint; including sorting, formatting, and filtering within Excel, presentation development with PowerPoint
  • Bachelor’s degree or work equivalent
  • 1+ year of PBM and/or medical issue resolution background in key accounts and/or ASO
  • Intermediate level of proficiency MS Project, SharePoint, and Visio
  • Effectively prioritizing multiple tasks, priorities, projects, and deadlines
209

Senior Business Process Analyst Resume Examples & Samples

  • Envision creative solutions to business challenges through constant analysis of the organization's strategic business needs
  • Establish common processes and platforms; drive standards and best-practices
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Collaborate with IT team and Accounting subject matter experts to establish the technical solution and analyze tradeoffs between usability and performance needs
  • Design and implement process metrics to support data driven analysis of processes
  • Drive sharing of best practices within the entire organization
  • Serve as the conduit between the customer community (internal and external customers) and the IT team through which requirements flow
  • College or university degree, IT and finance/accounting fields are preferred
  • At least five years of experience as Business Process Analyst on the field of IT and/or Finance/Accounting
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements using natural language
  • Proven ability to creatively solve business problems using technology solutions and processes
  • Experience as SAP key user
  • Internal drive for development and improvement
  • Excellent facilitation, interviewing and documentation skills
  • Ability to work independently and effectively with little guidance
  • Excellent verbal and written communication skills in English, Hungarian is preferred
  • Excellent presentation skills to communicate issues, solutions, and recommendations
  • Experience with continuous improvement tools (6 Sigma, LEAN, Kaizen) is preferred
210

Process Analyst Resume Examples & Samples

  • Coaching & facilitating teams to deliver projects across areas in Meter to Cash
  • Organizing and facilitating workshops to define issues and develop solutions
  • Manage small to large projects through to delivery
  • Ability to craft & deliver presentations to management level
  • As a qualified Performance Excellence practitioner, lead LEAN acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
  • Assist with the identification of process improvement opportunities
  • Quantify financial opportunities and benefits offered by process improvement projects
  • Provide process focused analytics support to business process and performance teams
  • Interact with senior leadership and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience
  • Develop an understanding of the operational work being performed and associated processes and garner the respect of employees
  • Drive high quality results
  • Ensure deployment of common solutions across the business
  • Identify and present new project opportunities to leadership
  • Develop and share best practices among organization
  • Inspire confidence and lasting change throughout organization during process improvements
  • Conduct data collection and analysis to support process improvements to reduce cost and complexity across the enterprise while driving efficiencies
  • Draft and review project deliverables and analysis such as value-stream mapping and statistical analysis
  • Responsible for mobilizing and managing project teams and delivering tangible business benefits
  • Ongoing regular engagement, with teams and leaders, to sustain the journey of delivering performance excellence and achieving lasting behavioral change
  • Support & facilitate small to medium projects to deliver cross-business efficiencies, benefits and change
  • A Bachelor's degree in a related area and up to 3 years of analytical or business support experience, or equivalent work experience is preferred; advanced degree/credits are preferred
  • Lean methodology experience is a preferred, IASSC Lean Black Belt Certificated a plus
  • Project Management PMP Certification a plus
  • Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility
  • Ability to communicate clearly and succinctly and is effective in all manner of presentation settings (i.e. one to one, groups, peers and leadership)
  • Ability to build and sustain productive and collaborative relationships and motivate in an effective manner
  • Experience working with and influencing key stakeholders
  • Possess strong problem solving, communication skills (both oral & written)
  • Advanced skills in PowerPoint, Excel, Access and other business software
  • Minitab or other statistical tool is a plus
  • VBA or other programming language is plus
211

Process Analyst Resume Examples & Samples

  • Education: Bachelor’s Degree (accredited) in Engineering, Business or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • Experience: Three years of relevant work experience (in addition to education requirement)
  • Intermediate knowledge and skills in one or more of the following required
  • Experience in using a standard process or project methodology
  • Knowledge of continuous improvement and business process redesign methodologies
  • Experience in documenting system requirements and solutions proposals
  • System and/or process implementation experience
  • LEAN and Six Sigma knowledge and prior application
  • Logical and efficient, with keen attention to detail
  • Ability to exercise independent judgment and take action on it
  • Superior listening, interpersonal, written and oral communication skills
  • Analytical and creative problem solving skills
  • Ability to develop rapport and maintain strong relationships with peers
  • Expertise in using Microsoft office software (e.g. Outlook, Word, Excel, PowerPoint, Visio, etc.)
  • May require immediate skills in one or more of the following
212

Senior Business Process Analyst Resume Examples & Samples

  • 4+ year of experience in managing business and / or system processes
  • 2+ years of experience with documenting processes and practices; while effectively prioritizing multiple tasks, priorities, projects, and deadline
  • Beginner or higher level of proficiency with MS Project, SharePoint and Visio
213

Industrial Engineering Methods Process Analyst Resume Examples & Samples

  • Microsoft Office tools
  • Manufacturing Operations support
  • Forecast
  • Resource Scheduling
  • Maintenance of Factory Operating Plans or Manufacturing Process Management
  • Methods Analyst
  • Engineering or other science/technology job capacity
  • Manufacturing or Industrial Analyst
  • Master scheduler or project manager in a production factory
  • Manufacturing manager or Manufacturing Technologist
  • Microsoft Office tools (Excel, PowerPoint, Project)
  • Experience as manufacturing or technical analyst, analyzing real time data
  • Experience in LEAN manufacturing & performance metrics
  • Scheduling Resource capability
  • At least 4 years’ experience in a manufacturing or factory support environment
214

Process Analyst Resume Examples & Samples

  • Reviews, analyzes, evaluates, investigates and determines benefits for larger dollar or more complex claims in accordance with policy provisions and government regulations; exercising limited discretion in the application of rules, and procedures for claim handling
  • Initiates payment or denial of claims via the claims system when all claim-related questions are resolved, according to policy provisions
  • Communicates with external and internal customers to obtain specific claim information in order to finalize pending claims and to explain claim handling
  • May handle manual or more routine adjustments to claims
  • Remains abreast of Company and industry changes, federal and state legislation and regulations, as well as changes in internal processes and procedures
  • May provide various reports to internal and external customers
  • Must meet predetermined productivity and quality standards
  • Working knowledge of corporate products and government regulations regarding claim handling
  • Personal computer operation with skills in various software applications such as word processing, spreadsheet, electronic mail and presentation
  • Strong organizational skills, attention to detail with high degree of accuracy, and the ability to work somewhat independently
  • Good analytical and decision making skills
  • May require ability to travel occasionally
  • Experience as a Claim/Process Analyst or other claims environment
  • Life Insurance experience
215

Business Process Analyst Senior Resume Examples & Samples

  • Acts as a liaison between IT and the business units by
  • Conduct preliminary investigation for all project requests. Review requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects
  • Conduct interviews and perform analysis to create business cases for projects which may be needed for capitalization requests or business unit spending approval
  • Creates requirements documents to be used by the developers for process understanding
  • Acts as a project manager on many major project causes. May oversee other project leads in minor projects to help keep projects in scope and on track
  • Participate in business process playbook sessions, acting as a documentarian, co-facilitator, or subject matter expert
  • May review technical specifications to comply with other business units in their requirements discussions
  • Participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and I.T
  • Strong analytical and problem solving skills specifically with the ability to listen to the needs of business units and break down their requirements onto paper
  • Knowledge in programming, business analysis or implementation of software product
  • Must have proven strong organizational and time management skills. It’s imperative that person in this position can work quickly and effectively with little leadership on basic skills
  • Proven ability to work independently. Position may be virtual from other business units and therefore may need to collaborate with business units in a very virtual atmosphere. Some travel will be required
216

SC Process Analyst Resume Examples & Samples

  • Develop a thorough understanding of offshore supply chain product flow and its interrelated systems, processes and programs
  • Act as VMS super user and Offshore SME to support enquiries from Suppliers and various internal stakeholders
  • Execute the New Vendor Setup process in VMS for Offshore and Domestic Suppliers
  • Conduct analysis and investigations to support the design, testing and implementation of various offshore projects and be able to present recommendations and status updates to various stakeholders and levels of the organization
  • Interact with IT, Century, Suppliers, F&R, SCOA, International Transportation, Customs and other supply chain groups to support product and data flow and lead new improvement projects
  • Conduct comprehensive risk assessments to ensure any process and technology improvements for Canadian Tire and its suppliers are mutually beneficial and sustainable
  • Maintain the OS&S SOP, CTR-Century SOP, SLA and VMS training material to ensure they reflect the most up to date information and changes are properly documented
  • Relevant post-secondary education, preferably in Business Administration, Engineering, Math or related field
  • 2-4 years of business experience within Supply Chain, or a combination of Supply Chain and Merchandising
  • Proven analytical skills and proactive problem solving skills
  • Proven ability to multi-task and operate effectively in a fast paced environment with tight deadlines
  • Experience in continuous improvement of business processes with demonstrated ability to negotiate and implement change
  • Comfortable dealing with ambiguity and making decisions without full information
  • Strong time management and self-management skills
  • Proven ability to work successfully in a team environment as well as individually
  • Proven interpersonal skills working with various levels within the organization
  • Advanced Microsoft Access and Excel skills. Experience with Word, Powerpoint, Access & Visio
  • Customer-service oriented
217

Senior Business Process Analyst Resume Examples & Samples

  • Healthcare Systems and Operations experience preferred
  • 5-10 years’ experience with Business Process Transformation
  • 2-5 years’ experience in Agile Product Development methodologies
218

Process Analyst Resume Examples & Samples

  • Analyze all customer service processes, systems and business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis to identify efficiency gaps. Develop solutions and recommendations for process improvements
  • Critically evaluate information gathered from multiple sources to distinguish user requests from true business needs
  • Maintains constant communication with the customer, brokers, carriers, vendors, other DDSI offices and departments, in order to maintain a good working relationship and resolve issues
  • Complete analysis on process impact to customer pricing and provide reports to management for contract negotiation
  • Review and analyze incidents resulting in customer claims and provide recommendations and solutions for future claim prevention
  • Review billing processes to ensure accuracy and timeliness; ensure bills are paid promptly and accurately and customers are invoiced correctly and timely
  • Develop and document Standard Operating Procedures (SOPs) for all customer service related processes
  • Supports all facilities as a Web EC/FT Super User for Customer Service in all DDSI locations
  • Along with your Manager, serve as the conduit between the customer community (internal and external) and the software development team to develop system upgrades to support business and customer needs, including tracking, tracing and reporting inland performance to both customers and management
  • Provides training and guidance to other facilities relating to SOPs and all customer procedures and requirements
  • Monitor level of service requirements (FIFO) for the specific customer products (SKUs)
  • Participate in management meetings and facility committees as required
219

IT Business Process Analyst Resume Examples & Samples

  • Clearly defining the business issues and opportunities that will result in the development of IT solutions (together with the business)
  • Lead functional requirements gathering sessions with the Business and interface with Dyson IT both in Group and in North America to translate requirements into fully scoped user stories and solution design
  • Working closely with Dyson UK and North American IT groups to prepare all project planning and execution documents including project plans, user stories, development resourcing, risk management documents, Service Introduction and ultimate knowledge transfer into BAU (release)
  • Create and plan a pipeline of prioritized work across the Dyson North America Business across the business
  • Work with the Director and local North American IT to properly plan Revenue and CapEx requirements for this work along with Business benefits
  • A minimum of 5 years of success in both IT functional and development roles
  • Must be able to commute between downtown Chicago and Aurora
  • Ability to understand business needs and provide technology based solutions
  • Significant experience successfully delivering small and large scale projects in a multinational organization is a must
  • Experience building, testing and deploying applications (Salesforce, SAP, CRM, etc.) is a plus
  • Ability to leveage best-in-class software solutions across commercial, supply and finance organizations is desired
  • A background in Fast Moving Packaged Goods (FMCG) software development is a plus
  • Strong written communication and collaboration skillset
  • Some experience managing change at regional or global levels
  • Ability to act as a highly effective coach, able to work independently and develop others to deliver their best
  • Forward-thinking and able to visualize and bring about a new future for the Dyson IT organization
  • Passion for using technology to drive significant business benefits
  • Strong problem-solving and planning/organization skills
  • Natural resilience and able to operate successfully in a fast moving and often pressurized environment
  • Must be a self starter who will be able to run with the pipeline development work that he/she is charged to solution and ultimately deliver
  • Ability to lead meetings with the business units without attendance by the Director of IT
  • Up to 15% national travel may be required
220

SC Process Analyst Co-op Resume Examples & Samples

  • Efficiently manage the team inbox to ensure analysts are assigned to the appropriate tasks in a timely fashion
  • Monitor and problem solve packaging discrepancies between various CTC systems
  • Support the team’s EUCs by updating, maintaining and making improvements to the tools
  • Provide Supply Chain targets, analyze supplier responses and made recommendations to optimize sourcing decisions during Line Review
  • Participate in a number of strategic and tactical efforts related to Line Reviews; working with Category Business Managers and other Supply Chain teams
  • Identify opportunities and recommend packaging and/or handling changes that will increase supply chain productivity and/or cost reduction and/or damage reduction through improved material handling and replenishment
  • Take part in projects and initiatives that affect the processes or tools currently used by the SHO team to minimize impact to the business
  • Support vendor compliance with Shipment Quality Standards outlined in CTC’s vendor guide
  • Student pursuing a University degree or equivalent in Industrial Engineering, Logistics, Business or related field
  • Strong analytical and organizational skills
  • Must be a proactive self-starter and team player; able to work with little supervision
  • Customer service oriented, focus on achieving team objectives and customer satisfaction
  • Strong Technical skills including working knowledge of Access, Excel and Word
  • Ability to work with extremely detailed information; attention to detail is a must
221

Process Analyst Resume Examples & Samples

  • Analyze product/subassemblies testing data. Release product/subassemblies based on the analysis result
  • Maintain product/subassemblies testing database
  • Analyze In-process data to predict product quality
  • Summarize Calibration/Final Release data to monitor product performance
  • Provide manufacturing procedure-related and product performance-related technical guidelines to the Cal/Testing Lab
  • Coordinate/perform and support new software/process development and implementation
  • Perform In-process testing procedure/data monitoring and first-hand trouble-shooting
  • Lead and perform In-process testing procedure/data monitoring and first-hand trouble-shooting
  • Support Process, Equipment and Assembly Validations. Support transfer and validation of new products
  • Carries out duties in compliance with established business policies
  • Perform other duties & projects as assigned
222

Senior Business Process Analyst Resume Examples & Samples

  • Work with assigned business customers to determine needs regarding business processes and functionality, make recommendations as appropriate
  • Assess, interpret, and analyze customer needs and requirements
  • Analyze and evaluate both current and proposed business processes, perform gap analysis, and translate systems needs into detailed business Requirements / Specification Documents
  • Analysis and design of Business Process Models for identified areas within an assigned project
  • Actively participate in business unit related meetings
  • Support the business unit officers by acting as a liaison between business unit and IT staff; share information between these two groups, facilitate communications and knowledge transfer where required
  • Provide assistance and support in process change planning, including the definition and design of business processes, policies, and procedures for impacted areas of the business
  • Identify solutions to non-standard requests and problems
  • May lead and / or mentor other associates; may assist management and / or provide recommendations for associate development, training and input for performance appraisals
  • May develop company / department strategic business plans and / or action plans including identification of objectives, goals and strategies
  • Facilitate requirement gathering from non - technical business personnel
  • 3 years of experience as a Business Analyst facilitating and documenting requirements (such as process flows; use cases; and/or business requirements documents) gathered from both business and IT counterparts
  • 1 year of proven success in leading programs/projects through the entire life cycle
  • Demonstrated experience in participating in system application design, process modeling, business value analysis and business process design and in developing and writing clear functional / technical business requirements
  • 1+ years of experience as a Systems Analyst and/or Data Analyst
  • Thorough understanding of healthcare systems (authorizations, claims, referrals, eligibility, provider, etc.) and PBM; medical terminology; and PPO / managed care concepts
  • Ability to problem solve including prioritizing multiple tasks, priorities, projects and deadlines
  • Ability to shift priorities quickly
  • Experience with requirement Writing tools (Raven, ReqPro)
223

KYC Review & Process Analyst Resume Examples & Samples

  • Conducting CDD / EDD on assigned new clients in all risk classes (Low -High Risk)
  • OFAC/World-Check screening
  • Ensuring information and documentation provided by Business Lines is correct and in good form
  • Maintain a working knowledge of AML and OFAC regulations and be able to relate them to SG policies and procedures
  • Apply the SGUS Know Your Customer Procedures to assigned accounts
  • Maintain good working relationship with the business lines
  • Familiarity with the principles of risk based KYC, client risk assessment and the products used in a wholesale banking and institutional broker dealer business
  • Microsoft Office, Word, Excel, PowerPoint
  • Four to Six years experience in the Financial Services industry in a KYC or AML capacity
224

Junior Business Process Analyst Resume Examples & Samples

  • Researching Service Level Agreement (SLA) Credits
  • Updates to Product and Sales Documentation websites
  • Investigation of Billing/Ordering Issues
  • Support Ordering to Billing Automation Project
  • Assist with creating Executive Presentations
  • 5 plus years of experience in the following
225

Process Analyst Resume Examples & Samples

  • 5+ Years of Process modeling / streamlining using modeling tools like Visio and ERWIN
  • Familiarity with end-to-end traceability within system development life cycle
  • 5+ years of SDLC experience with large programs, Agile experience is a plus
  • Experience in a service function within manufacturing environment
  • Degree in Technology, Business Information Systems or related discipline would be a plus
  • Ability to travel, 10%
  • Ability to work in dynamic Agile-based environment
  • Experience with Word, Excel, Visio, PowerPoint to convey messages to business
  • Bachelor of Science (or equivalent degree) required
226

Replenishment Process Analyst Resume Examples & Samples

  • Maintains system reports through Microsoft Access, Micro strategy, AS400 Query and other computer programs
  • Distributes reports and files designed for external utilization
  • Writes and validates new reports with reporting tools
  • Writes and maintains process documentation
  • Responsible for producing daily, weekly and monthly reports according to department schedule
  • Responsible for cross training and providing backup support to Narcotic Order Process
  • Performs related duties as assigned
  • Advanced knowledge of Microsoft Access and other Microsoft computer programs
  • Experience with Micro Strategy, Oracle or Crystal Reports a plus
227

Process Analyst Resume Examples & Samples

  • Be able to read complicated SQL queries & stored procedures & triggers
  • Understand branching with Subversion (or another modern version control system)
  • Understanding Business Processes
  • Maintain Avira Security App and help End Users with Nucor custom Apps
228

Senior Business Process Analyst Resume Examples & Samples

  • Manage customer readiness activities and project implementation teams in process improvement activities
  • Strong relational databases experience
  • Strong MS Excel experience
  • UnitedHealth Group experience desired
  • Familiarity with Optum and Optum products / services
  • Previous experience in a cross matrix enterprise environment
229

Senior Process Analyst Resume Examples & Samples

  • Acts as an advanced level process analysis consultant, explaining business process issues or problems and providing improvement or change recommendations through the BPR process
  • Applies integration, communication, coordination, organizational and planning expertise to business process efforts across a broad spectrum of functional disciplines in order to effectively assist HAF/A4PT to deliver and sustain Transformation to the Air Force Logistic Enterprise
  • Must have ability to accurately assess AF Logistics business processes, decompose into constituent parts for analysis and provide sound business driven action recommendation to improve the process
230

Senior Process Analyst Resume Examples & Samples

  • Serves as a mentor to others
  • Demonstrates extensive knowledge in business operations
  • Ability to influence stakeholder decisions
231

Data & Process Analyst Resume Examples & Samples

  • Strong data and analytical skills
  • Collaborate with Salesforce team members, Process Leads and with Business Partners in the US to analyse data errors / problems, document issues resolve appropriately
  • Identify data sources, run data queries and analyse data for quality, trustworthiness, availability and security
  • Ensure that all issues are corrected at the source in a timely manner and that all stakeholders are aware of any issues
  • Provide ad-hoc analysis support to the US Process Lead
  • Observe data flows and identify process improvement opportunities
  • Monitor project dashboard for data quality issues
  • Education and Experience
  • Bachelor’s degree in a relevant discipline is desirable
  • CRM experience highly advantageous
  • Financial Services experience desirable
  • 3+ years in a similar data and process analysis role
  • Strong hands-on experience of data analysis, cleansing and remediation
  • Self-starter and ability to work independently or with a team is crucial
  • Ability to evaluate and analyse multiple sets of data
  • Advanced experience with MS Excel / MS Access
  • Ability to work with a minimal set of requirements
  • Working in an Agile environment
  • Working with distributed teams across time zones
232

Senior Quality Process Analyst Resume Examples & Samples

  • Monitoring the quality indicators
  • Generating reports and presentations
  • Understanding the processes of primary, secondary and filtering processes to be able to perform root / cause analysis in case of deviations of indicators
  • Provide active support to manufacturing on issues of process quality and by-product
  • University graduate from Engineering Industry, Chemical Engineering, Food Engineering or related
  • Management of Ms Office
  • Advanced Excel Level
  • Analytical capacity
  • Result Oriented
233

Netops Process Analyst Resume Examples & Samples

  • 4+ years of intermediate data query techniques and report building
  • 4+ years experience with Microsoft Office Suite including Excel and Access
  • 2+ years experience with SQL and industry-specific database systems
  • 2+ years of report building toolsets such as Crystal Reports, etc
234

Junior Business Process Analyst Resume Examples & Samples

  • Work with the Head of Central Business Process to deliver a pipeline of process mapping work
  • Engage with stakeholders to capture accurate and comprehensive process information for their areas
  • Create detailed processes using MS Visio, Enterprise Architect or other process mapping tools
  • Review existing process documentation alongside the Head of Central Business Process so that it aligns with our Service Management solution
  • Assist with a process investigation service to the wider business to help identify opportunities for refinement and improvement
  • Support the Head of Central Business Process with championing business process standards within the organisation
  • Proven experience of capturing and documenting business process information within a medium to large size organisation (Media or Technology sectors advantageous) 35%
  • Demonstrable competency around effective process mapping techniques (visualisation, clarity, completeness, maintainability etc.) 30%
  • Familiarity with a range of different business systems including service management and awareness of the typical business processes interdependencies that are likely to exist 20%
  • Communicating with impact - Displays the ability to present information to a high standard using a variety of written, verbal and presentation techniques
  • Teamwork & Collaboration - Working collaboratively with a group of people in order to accomplish a task or achieve a goal
  • Displays good listening skills and the ability to identify contributions from the audience to improve engagement
  • Communicating with Impact - Ability to effectively exchange information, news, ideas and meaning in a business environment
  • Planning & Organisation - Ability to set priorities, goals and time tables to achieve maximum productivity
235

Senior Business Process Analyst Resume Examples & Samples

  • Tracking and providing analytics on "Providers Not Participating" (PNP)
  • Coordination with all retrieval vendors and participating in calls for management of vendor/CDO relations
  • Management of CDO coordination with regards to PNP calling
  • Making direct contact with providers and utilizing PNP expertise to resolve retrieval issues
  • Detailed analytics and tracking of PNP conversion rates and efficiency issues
  • Creation and development of standardized and ad-hoc reporting related to PNPs
  • Ad hoc support of the operational chart review team and providing SME knowledge
  • Development and planning of the PNP support program
  • Ad Hoc business analytics and miscellaneous support of chart review program
  • 4+ years of experience in business analysis or PNP analysis
  • 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects and deadlines
  • Intermediate level of proficiency with PC based software programs and automated database management systems (Word, Excel, PowerPoint)
  • 2+ years of MS Project, Access, SharePoint, and Visio
  • Previous experience with management, resolution, and analytics for Providers Not Participating or “PNP” (specifically related to retrospective chart review)
236

Process Analyst Resume Examples & Samples

  • Gather, define, analyze, document, and monitor effectiveness to meet root-cause requirements and determine systemic issues
  • Recommend appropriate solutions within defined best practices and procedures
  • Prepare and maintain standard project documentation and reports, define project deliverables, coordinate work efforts, etc
  • Support process related problems and redesign efforts
  • Support ad hoc projects
237

Quality Process Analyst Resume Examples & Samples

  • Performs analysis and evaluation throughout the software process, application, system, or software development life-cycle (SDLC) which includes, but is not limited to: planning, requirements, design, acquisition, development, integration, installation/deployment, testing, or training to be able to document the SDLC processes for a software release
  • Performs, or may direct, document development/preparation at various stages of a software project life-cycle to detail analysis results and solution recommendations
  • Creates, maintains and oversees all applicable documentation including the development of system processes
  • Maintains/Develops overall operating criteria to ensure implementation of the software quality program according to project, process and contract requirements and objectives
  • Interfaces with multiple cross functional teams including a Software Process Management team
  • May be involved with documenting testing and maintenance of system corrections
  • Bachelor’s degree with 8 years of experience or a Master’s degree and 6 years’ experience
  • Experience using MS Office set of tools
  • Position does not offer relocation assistance
  • Experience with MS Project
238

Process Analyst Resume Examples & Samples

  • Maintain and manage the Burberry Value Chain
  • Requirements gathering using interviews, document analysis, workshops, use cases and workflow analysis
  • Interpreting business issues, opportunities and user requirements
  • Key communication between all stakeholders
  • Participating in Project meetings to review progress, issues and risks
  • Analyse and map business processes; identify alternative solutions, assess feasibility and recommend new approaches and improvements
  • Helps establish requirements for the implementation of changes in the business process
239

Senior Business Process Analyst Resume Examples & Samples

  • Assesses and interprets customer needs and requirements
  • Identifies improvement opportunities based on detailed analysis
  • Facilitates and collaborates on ideas and solution through internal partnership
  • Coordinates the documentation development while adhering to established department standards
  • Audits / tests final prototype for accuracy, adherence to standards, and usability
  • Confidently and effectively reports on project statuses
  • Clearly communicates complex information in an organized and concise manner
  • Manages time efficiently; prioritizes work appropriately
  • 2+ years of critical process analysis
  • 1+ years as a Subject Matter Expert to support operational end - users
  • Intermediate or greater proficiency in Microsoft Office applications
  • 1+ year of project management experience
  • 2+ years of instructional writing skills from task - level process documentation
  • Intermediate business writing skills
  • Proficient in HTML applications
  • Proficient time management and organization skills
  • Detail - oriented
240

Senior Business Process Analyst Resume Examples & Samples

  • Hands-on role in producing process improvement artifacts including but not limited to process maps, SIPOC, data collection and type 2 process recommendations complete with financial Y calculation
  • Data gathering, process modeling and simulation of various operational scenarios to determine process scalability, execution bottlenecks, execution cost, and to facilitate capacity planning and pricing
  • Building ROI models that will allow business processes to be ranked against competing processes for design and implementation sequencing
  • Working with front-line associates to validate the current state of business process models ensuring that they accurately reflect the manner by which work is executed
  • Working with business stakeholders to validate future state business process models ensuring that the future state reflects a feasible, practical, and manageable operational concept
  • Ability to deliver value to the business stakeholders in a way that creates a positive customer experience and gains support to follow through with empowering their associates, adopting recommendations and owning their process to ensure sustained gains
241

Operational Process Analyst Resume Examples & Samples

  • Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management,
  • Revenue recognition, invoicing, or organizational sales reporting
  • Produces moderately complex process deliverables, analyses and reports using business applications and provides input to recommendations
  • Works within a broad scope under project manager within own country or sub-region
  • May have exposure across and/or between regions and with third parties
  • Strong communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
242

Senior Business Process Analyst Resume Examples & Samples

  • Drive organization-wide processes and recommend initiatives that will yield greater productivity and efficiency
  • Lead and partner with IT in the development and review of business requirements, including creating requirements that support business processes and reviewing requirements created by the software vendor and confirming accurate representation of business needs
  • Lead the innovation and generate creative solutions to complex cross-organizational systems and processes
  • Evaluate effectiveness of existing processes and recommend enhancements that lead to improvements in the quality of deliverables
  • Lead and drive system configuration, rather than customization, where appropriate, to drive use of best practices in processes for associations within the business units
  • Mentor junior business process analysts on best practices and approaches for a project
  • Lead cross-functional business and IT teams to identify impacts and drive to solutions
  • Lead business process re-engineering meetings with subject matter experts from multiple business areas, including preparation of content, research of issues, and setting agendas that challenge the business to identify new processes where appropriate
  • Present results and lead discussion topics with appropriate committee(s), consisting of business stakeholders representing senior leadership and each functional area of the company impacted by the project
  • Report on project status to the project sponsor, business owners and IT management
  • Ensure consistency with corporate strategy and business processes across all aspects of project development and implementation
  • Influencing consensus and alignment on new process concepts and build coalitions to move process improvement forward
  • Cultivate business relationships across the organization to understand business owner needs and expectations, incorporating feedback to enhance processes when possible
  • Meet with decision makers, systems owners, and end users to define develop the business case, develop project charter, reporting requirements and goals
  • Define and direct project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility under the direction of a senior program manager
  • Perform other duties as assigned that may, or may not have, ambiguous information
  • Proven analytical and problem resolution skills
  • Ability to synthesize issues and provide concise descriptions
  • Ability to analyze complex existent or non-existent raw data and interpret the information to drive decisions
  • Ability to visually map/diagram processes and workflows leveraging best practice standards/frameworks
  • Excellent negotiation and facilitation skills
  • Extensive reporting analysis experience
  • Solid technical background with an understanding and/or hands-on experience with the SDLC
  • Excellent organizational skills with the ability to manage multiple tasks and projects
  • 6 years of project management experience
  • 6-8 years’ experience working with cross-functional teams to increase operational awareness and improve efficiencies
  • Bachelor’s degree or an equivalent combination of education and experience
  • Lean Six Sigma Green Belt required, Lean Six Sigma Black Belt preferred
  • Prior experience working for an association or membership organization preferred
243

IT Business Process Analyst Resume Examples & Samples

  • 7 years Understanding the DoD Procurement Business Systems environment and processes
  • 7 years leading project tasks jointly with GS-14, GS-15 and SES level clients and clearly communicate goals and objectives to partnering or subordinate organizations
  • 7 years leading deployment and management of DoD user base of Federal Procurement Data System
  • 10 years Understanding the DoD Procurement Business Systems environment and processes
  • 10 years leading project tasks jointly with GS-14, GS-15 and SES level clients and clearly communicate goals and objectives to partnering or subordinate organizations
  • 10 years leading deployment and management of DoD user base of Federal Procurement Data System
244

Digital Process Analyst Resume Examples & Samples

  • College degree in business, economics or a related field or equivalent work experience
  • Excellent analytical skills - able to quickly understand, isolate and resolve issues
  • Previous experience where demonstrated critical thinking skills can be shown
  • Ability to manage multiple priorities in a fast-paced, dynamic, and independent work environment with excellent orientation to details and accuracy
  • Must be goal oriented and driven towards success
  • Excellent time management, and oral & written communication skills
  • Experience with Microsoft Office and the ability to quickly learn other proprietary software as needed
  • Ability to interview other subject matter experts, technical teams and end users to understand process / system
  • Quick and self-directed learner
  • Ability to travel up to 50% of time
  • Significant Call Center experience
  • Strong working knowledge of retail energy industry
  • Process improvement skills such as Lean / Six Sigma
  • SQL query writing proficiency
  • Conduct on-site and remote audits of digital telesales execution
  • Be a Subject Matter Expert for process and system on the telesales functions
  • Drive troubleshooting efforts to understand & resolve issues agents are experiencing with digital telesales systems and processes
  • Be the voice of call center application evolution for digital telesales per best practices
  • Collaborate with multiple teams to identify and promote process and/or system changes needed to improve digital telesales performance including regulatory compliance and process adherence
  • Support Training Team to create effective knowledge management materials for digital telesales functions
  • Manage end-to-end order mapping, analysis and reporting on digital telesales performance
  • Supporting the other digital teams with both partners and vendors
  • Special projects, research and ad hoc analysis as requested
245

Senior Process Analyst Resume Examples & Samples

  • Demonstrated use of lean, six sigma, DMAIC, DMADV, ISO-9000, Kaizen, Poke yoke and other tools and methodologies towards process improvements and process design
  • Detailed understanding of business analysis concepts, Supply Chain processes and Supply Chain applications
  • Demonstrated competency in developing efficient and effective solutions to diverse and Complex business problems
  • Liaison with project management office and appropriate Project Management offices to help manage the day-to-day interdependencies of multiple project teams
  • Create and lead a supportive team-oriented work climate that enables business team members to develop professionally and that values diversity, promotes teamwork and collaboration and emphasizes quality, customer satisfaction, creativity and cost effectiveness
  • Able to build, maintain, and develop strong business relationships with both internal and external customers
246

Process Analyst Resume Examples & Samples

  • Support, facilitate, manage, and implement business process improvements and system changes to improve Key Performance Indicators for Warehouse operations, Warehouse engineering standards, Inventory management Transportation and Customer/Vendor Requirements/SLAs in collaboration with cross-functional departments. Change Management encompasses people, process, and tools with focus on effective communication with Process Owners and Stakeholders
  • Support with leading cross-functional projects with focus on process/change management to ensure all teams are tracking to project Milestones, Deliverables, KPI/Service Level Agreements, Process Improvement Measurements, and Sustainable Control Plan for Monitoring post project implementation
  • Serve as a supply chain process expert / SME/Consultant focused on reducing costs and increasing efficiency within Supply Chain Organization and Divisions/Business Units across the company
  • Serve as business escalation point of contact for critical/high priority IS system latency / outages impacting associate productivity and company revenue
  • Drive best practices sharing and implementation from a systemic process change impact standpoint in working closely with Supply Chain process owners, Partner Operations Managers, BPI Managers, Project Managers, etc. for centralized repository of knowledge management, including process maps, business requirement documentation, test cases, macro libraries, etc. to share across campuses
  • Ability to analyze and design business processes in Supply Chain execution area
  • Ability to develop product requirements based on input gathered from a variety of sources including analysis results and feedback from the user community
  • Ability to review project deliverables for completeness and quality, and compliance with established project standards
  • Proven understanding of business analysis concepts, Supply Chain processes and Supply Chain applications
  • Liaison with project management office and appropriate Project Management offices to help manage the day-to-day inter-dependencies of multiple project teams
  • Proven client, team, and meeting facilitation skills
  • Good with numbers and must have solid analytical skills
  • Demonstrate good leadership skills and the ability to motivate
  • LEAN Six Sigma Certified and/or Six Sigma Yellow/Green Belt is preferred
247

Senior Business Process Analyst Resume Examples & Samples

  • Identify and analyze business challenges and define the scope of activities required to address gaps in the processes, business solutions or data
  • Current state customer experience and process assessments using surveys, phone interviews, and facilitated process mapping workshops
  • Facilitation of future state process definition using personas, scenarios, customer journey mapping and "outside-in" process and customer experience design
  • Analyze, define and document business requirements
  • Capture baseline metrics and conduct quantitative and qualitative assessments of process and system enablers and estimate the likely business benefits
  • Post deployment, monitor client experiences and feedback on the use of business applications and work with cross-functional teams to facilitate the data collection and performance measurement process
248

Project / Process Analyst Resume Examples & Samples

  • Understanding of fundamental project management concepts, methodologies and tools
  • Demonstrated analytical thinking and problem solving skills
  • Proven ability to actively and independently elicit and analyze information from multiple sources
  • Demonstrated process improvement techniques
  • Solid communication, documentation skills
  • Teamwork and collaboration skills
  • Familiarity with the software development life cycle and development process
  • Experience with MS Office products: Word, Excel, Access
  • Demonstrated proficiency in using PowerPoint for presentations
249

Senior Business Process Analyst Resume Examples & Samples

  • Filter production oversight – inventory assignment, reporting, and quality assurance
  • Filter efficacy validation – monitor reporting to ensure that filters are properly excluding claims
  • Removal governance and confirmation – promote stakeholder adherence to governance process and participate in governance discussions; confirm that removals take place
  • Research of filter exceptions – investigate instances when claims stop despite exclusions; identify and work with exclusion fulfilment teams to address root cause
  • Process improvement – participate and help lead the filter redesign project; examples include: filter life cycle documentation, development of additional filter controls and validation mechanisms, automation, creation of a Master Exclusion List
  • Reporting development – create reporting to show impact of filter process, including individual filters, on FWAE pre payment value creation
  • Provide data - driven recommendations for exclusion adjustments
  • An undergraduate degree
  • 4+ years of experience analyzing data to produce actionable outcomes
  • 2+ Project Management experience; certification not required
  • 2+ years of experiencing presenting complex information, ideas, and recommendations to a variety of audiences at different levels within an organization
  • MS Office – intermediate level Excel knowledge
  • SQL / SAS knowledge
  • Experience building reporting in Tableau
  • MBA or Business Analysis certification (i.e. CBAP or PMI PBA)
  • Lean / Six Sigma exposure
250

Senior Business Process Analyst Resume Examples & Samples

  • Develop, code, test, debug, document and support Optum?s medical claims editing system (CES) consistent with established specifications and business requirements to achieve key business objectives
  • Function as quality assurance for aspects of rule development, function and testing
  • Develop and implement effective professional and facility claim scenarios that test CES updates and change initiatives for all standard, customized, and re-pricing CES templates
  • Ensure the Quality Process is followed through all phases of the CES updates and change initiatives
  • Work with users, systems analysts, designers, and programmers to identify and remediate defects within CES functionality
  • Participate in ongoing process improvement initiatives
  • Contribute to large, complex projects to achieve key business objectives
  • Translate highly complex concepts in ways that can be understood by a variety of audiences
  • Work independently and self-driven, but collaboratively in a team environment
  • Experience with COSMOS, NICE or FACETS