Process Lead Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the process lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Hauck
31540 Ankunding Plain
+1 (555) 181 5143
31540 Ankunding Plain
p +1 (555) 181 5143
Experience Experience
11/2014 present
Houston, TX
Pace-stp Sub Process Lead
Houston, TX
Pace-stp Sub Process Lead
11/2014 present
Houston, TX
Pace-stp Sub Process Lead
11/2014 present
  • Create and manage a training/super user network; Conduct ongoing training activities
  • Continuous improvement of standard process, based on KPIs and metrics, including governance of change/improvement requests
  • Strong attention to detail and high quality of work output, project management fundamentals
  • Work closely and supporting cross-functional teams
  • Create vision for global processes related to procurement of direct materials
  • Perform business administration of supporting technology
  • Master data: Source List, Purchasing Info records; Material Master and Bill of Materials (BOM) in collaboration with Plant to inventory (PTI) work stream
05/2011 09/2014
Philadelphia, PA
Business Process Lead
Philadelphia, PA
Business Process Lead
05/2011 09/2014
Philadelphia, PA
Business Process Lead
05/2011 09/2014
  • Consult with management, Product Specialists, and Business Procedures Consultant regarding implementation of recommendations and approaches to be taken in executing change to the business operations
  • Works with cross-functional managers to gain consensus on team project priorities. Leads supply chain group support of major business systems initiatives such as SAP enhancements
  • Develop solutions and assist in the implementation of recommendations that result in significant improvements in operational performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviours and effective use of technology
  • Design new processes and develop standard work with the SMEs
  • Work closely with the KeyLogic senior leadership to create and implement an annual Business Improvement Plan
  • You create a team environment of support, trust and exchange of cross functional ideas and improvements
  • Ensure the SI&OP process step owners across the divisions define the key performance indicators (KPIs) calculations and targets and implement these definitions in Rapid Response and any other process support tools
02/2009 02/2011
Houston, TX
Process Lead
Houston, TX
Process Lead
02/2009 02/2011
Houston, TX
Process Lead
02/2009 02/2011
  • Evaluate subordinate performance, communicate with employees, and provide information for work performance improvement
  • Work with external vendors to develop SDLC training material (CBT, training decks, SDLC work products). Perform SDLC briefing and training sessions
  • Working in continuous improvement end-to-end working groups carrying out governance and benefit realisation
  • Manage the records management workflow for SDLC documents including the retirement of SDLC process assets
  • Work closely with the SDLC team to identify improvements to the current SDLC process to remove waste and improve the efficacy of the process
  • Work with Senior Manager and TPS R&C to further develop and automate complex customer review intake process
  • Provide rigorous process documentation and knowledge management
Education Education
Bachelor’s Degree in Business Management
Bachelor’s Degree in Business Management
Boston University
Bachelor’s Degree in Business Management
Skills Skills
  • Strong team players and good with people – able to listen, handle and resolve tensions and overcome resistance
  • Attention to detail and ability to learn and adapt quickly
  • A strong team player with good interpersonal skills – able to listen, handle and resolve tensions and overcome resistance
  • Excellent relationship building, co-operation and influencing skills with a demonstrable ability to achieve results
  • Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesize recommendations with a focus on results
  • Excellent presentation and workshop skills with detailed and accurate output which will set the standards for our customers
  • Ability to work with high-level security access in a professional and ethical manner
  • Enthusiastic, personable and articulate with excellent written and spoken English
  • Good working knowledge of Legal and / or Compliance process
  • Good knowledge of DC Pensions Administration experience and a SME in some or all of the following areas
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Business Process Lead Resume Examples & Samples

  • Act as subject matter expert for Rewards by providing guidance to Marketing and Sears Canada teams to optimize loyalty programs
  • Analyze and document processes, data, procedures and controls
  • Assist in the development, implementation and monitoring of appropriate performance/reconciliation reporting
  • Manage all Rewards related vendors (CLS), monitor performance, manage and validate technical changes from conception to implementation
  • Primary relationship management between Chase Canada and Sears Canada for rewards operations (enhancements, day to day management of Sears Club program, promotion management etc)
  • Act as the primary contact for the US MCC COE (Merchant Category Code, Centre of Excellence), ensuring all loyalty programs in Canada use consistent definitions of industry categories as prescribed by the COE
  • Create appropriate Health Checks to ensure the processes are operating as expected
  • Address any process gaps identified as part of the Corporate RCSA or through new process breakdowns resulting from iStars (Issues System for Tracking, Analysis & Reporting), Action Plans or independent testing
  • Responsible for the customer experience and customer issues/escalations and developing action plans to address accordingly
  • Accountable for the production quality of loyalty processes such as the review and approval of partner promotion set up and execution of Sears Work Orders
  • Utilize technical skills to size issues, perform feasibility analysis, identify gaps and opportunities for enhancements, develop and QC remediation files
  • Act as a back up resource for Statement Operations function as needed

Business Process Lead Resume Examples & Samples

  • Requires 5 years of related Business Analyst experience. Business Analyst will be responsible for taking the Business Requirement Document and translating it into a List Specification Document. The Analyst will also be the liaison between the business and the List Programmer
  • Strong analytical and program management skills required, including a detailed understanding of how to translate customer business needs into operational requirements
  • Proficiency with Microsoft office is required and advanced Microsoft Excel knowledge is desired
  • Strong analytical skills demonstrated by previous work experiences
  • Solid understand of credit card marketing programs is desired
  • Familiarity or experience in operations, direct marketing, and data analysis in a banking or financial institution environment a strong plus
  • Experience with SAS a plus

Human Capital Management Systems Process Lead-workday Resume Examples & Samples

  • Experience leading talent development initiatives (i.e., HCMS system processes, leadership development, competency modeling, executive coaching)
  • Ability to develop human capital tools, events and processes, solve complex problems, identify what’s valuable to the business, and successfully implementing new processes and associated change management
  • Demonstrate ability to partner with leaders at all levels of the organization, and to articulate progress and results to HR and business audiences
  • Skilled in building solid working relationship at all levels, and establishing trust, rapport and value, particularly with corporate leadership and peer level colleagues
  • Ability to market ideas and influence indirectly
  • Excellent communicator, able to partner with leaders at all levels of the organization, and able to articulate progress and results to HR and business audiences
  • Experience with process improvement approaches
  • Team-oriented planner, decision-maker and collaborator who creatively drives consensus, partnership, alignment, and communication across functional lines and across enterprise

BTS TTG Test Process Lead AVP Resume Examples & Samples

  • Accountable for ensuring accuracy end to end Test process definition, improvement and implementation as per Tech Testing Standard, IT Security standard and other group standards (Tech Key Risk etc.)
  • Extensive knowledge on SDLC , Test Process , Governance and Compliance
  • Ensure timely and accurate reporting of process compliance status for BTS function
  • Provide data analysis to stakeholders and management for proactive decision making on identified risks from process adherence gaps
  • Liaise with Testing Delivery team to close process adherence gaps
  • Should able to groom and mentor testing teams on Testing processes for BTS function

Business Process Lead Resume Examples & Samples

  • Bachelor’s degree with 3-5 years related experience
  • Experience with content development and/or language libraries
  • Experience using In Design, Footnote indication Tool (FIT), and/or XML Spy
  • Demonstrated proficiency of project management, analytical, organizational and problem solving skills
  • Demonstrated ability to elicit, analyze, and communicate business needs, and translate into operational requirements
  • Demonstrated ability to manage multiple assignments simultaneously with a sense of urgency
  • Results oriented with proactive approach to identifying/resolving issues
  • Experience with other MKS tools, e.g. APRIMO, Planning Tool
  • Proficiency with Microsoft Office

Business Process Lead-card Services Resume Examples & Samples

  • Minimum of 3 – 4 years experience with user acceptance testing with strong experience with manual testing, testing tools, and reviewing test cases
  • Experience creating Test Strategy and Test Planning documentation
  • Experience/understanding of business process reengineering, business systems development and analysis
  • Solid experience in Unix and SQL, MS Word, MS Excel (eg. pivots), MS PowerPoint and Visio is required
  • Experience with large volume databases (Oracle, Teradata preferred), and batch processing environments is a plus
  • Experience with business rules engines is a plus
  • Experience with Credit Card processing is a plus
  • Experience with Risk processing (Credit and Fraud detection and loss prevention) is a plus
  • Demonstrated ability to work as a team player; develop solutions to complex problems, thinking outside the box and recommending the best solution
  • Demonstrated ability to investigate and learn new technologies and products
  • Excellent interpersonal skills necessary to work effectively with all levels of the organization and geographically distributed teams including offshore
  • Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using technology and/or integrating diverse user systems

Business Process Lead Resume Examples & Samples

  • Drives day-to-day activities to ensure successful servicing communications workflow
  • Directs intake of servicing communications work requests and conducts proper due diligence. This includes analyzing requests for accurate business requirements, cross-team or cross-business impacts and gaps in request submission
  • Leads team triage activities to assess impacts and partners with the COE Manager to assign Process Manager and/or Writing resources to deliver the work
  • Uses impact assessment to negotiate with clients on delivery date assignment
  • Represents COE in weekly forums to understand resource requirements and projected impacts to COE workload
  • Manages large volumes of request creation in the workflow tools (Aprimo & Sharepoint) as well as reconciliation between intake (my RCR, email box) and workflow systems
  • Ensure on-time delivery
  • Develops a robust understanding of the assigned Lines of Business and their functional areas to optimize servicing communications support
  • Contributes to utilization reporting to evaluate resource allocation against portfolio of work
  • Researches monthly data quality issues that feed reporting and identifies opportunities for enhanced data collection to ensure accuracy and value
  • Ensures a robust Controls environment for COE service delivery and capacity processes
  • Bachelors degree and minimum of 3 years analytical, operational management, project management, or process improvement work experience
  • Experience in an operational function
  • Ability to contribute to operational reports
  • Project Management, Process Management, or Process Improvement experience
  • Capability to learn rapidly, and to problem solve effectively
  • Excellent communication and presentation skills are required
  • Effective time management skills and ability to use judgment on prioritizing tasks
  • Self motivated, positive thinker, and natural curiosity
  • Ability to drive and implement change

Business Process Lead Resume Examples & Samples

  • College degree or equivalent experience
  • 7 to 10 years of Direct Mail production, which should include proven experience in print, data processing, personalization, lettershop operations and postal requirements required
  • Strong understanding and subject matter expertise of Direct Mail industry analysis, metrics, financials, technology, practices and capabilities including: postal requirements and documentation regarding rates, mail sortation and preparation; paper selection, consumption and cost reporting, and digital and conventional prepress and printing technology and applications for all aspects of Direct Mail and print collateral production
  • Demonstrated ability to improve and manage cost, cycle time, quality, delivery, responsiveness and technology related to all aspects of Print and Direct Mail
  • Excellent communication ability and solid project management skills
  • Strong verbal and written communication skills coupled with strong interpersonal skills are required
  • Proven ability to work within a team environment and multi-task
  • Proven ability to influence change and implement process improvements
  • Must have the ability to quickly identify root causes to issues and the ability to prioritize tasks and projects in a efficient manner and delegate as appropriate
  • Familiarity with PC-based tools including MS Office (i.e. Word, spreadsheet, PowerPoint) required

AP Process Lead Resume Examples & Samples

  • Document existing processes and Re-order teams around EDI processes and testing of new suppliers
  • Prepare business process documentation and desktop procedures for testing and processing electronic invoices for suppliers through EDI
  • To manage and lead the testing and on-boarding of suppliers onto the EDI system in advance of Oracle R12 roll-out
  • To apply best in class AP operations to the EDI and electronic invoice matching process
  • Working cross functionally within the division and with the project team to ensure delivery of solution in advance of Oracle R12
  • 2 years' experience in AP process improvement/implementation capacity
  • Strong Systems acumen - preferably knowledge of Oracle
  • Comfortable working cross-functionally with other business operations

Process Lead Resume Examples & Samples

  • Technical leader support ing the Line Teams (IMM, Robotics, Hardware control, OEE, Mechanical Set up, Vision Systems etc.)
  • Ability to make technical calls and implement fixes that contribute to overall line efficiencies
  • Coach and train technicians and mentor level 4 technicians
  • Address safety, quality and housekeeping issues to ensure standards are maintained and implement solutions
  • Drive the Value Stream to meet business plan
  • Demonstrate ability to lead turn-around of line downtime and increase yield while focusing on safety and quality
  • Manage OGSM agenda across the shifts in conjunction with the METL
  • Lead the value stream is the absence of the METL
  • Effectively communicate with technicians and drive culture of continuous improvement
  • Ability to undertake and deliver projects to improve value stream performance
  • Supporting focus lines and ensuring plans are realistic and achieved
  • Assisting line teams formulate daily plans, using DMAIC problem solving
  • Assisting line teams to execute daily plans, if required
  • Assisting with major breakdown, if required
  • Monitoring Visual metrics several times per shift and interacting with line teams to ensure emerging problems are dealt with in a timely fashion

Configuration Management Account Process Lead Resume Examples & Samples

  • Accountable for the implementation and execution of global standards within an account
  • Drive compliance to the Configuration Management framework for the accounts covered
  • Owns the account L4 documentation and all related process documentation and training materials
  • Active contribution to HP Global standard processes improvement via EMEA Configuration Process Owner
  • Define verification and audit procedures to ensure accuracy and integrity of Configuration Management Data Base (CMDB)
  • Host regular review meetings with Support groups to maintain CMDB completeness and accuracy
  • Communicate Global Configuration Management process changes/updates along with impacts to Delivery teams
  • Adhere to company and team processes and policies such as time tracking, vacations, training
  • Track and manage all Configuration Items (CIs) required to provide a contractually agreed services between HP ES and a Customer
  • Roles and Responsibilities are clearly defined and all involved parties in the process are empowered to run the Configuration Management Process. Contact details for individuals performing Configuration Management should be included in an appropriate Support Contact Matrix for an account or organization
  • All HP staff and suppliers involved in Configuration Management must be trained before they use the Process
  • A centralized Configuration Management System (CMS) must be in place (comprising of one or more physical Configuration Management Data Bases (CMDBs) representing the current known state of the supported environment
  • All CMS changes must be authorized and implemented only by permitted personnel
  • Creation of and updates to CI Records in the CMS must adhere to the controlling authoritative process (Change Management, Release and Deployment Management or Request Fulfillment)
  • Each CI in the CMS must be uniquely identifiable by its location and name
  • Each CI must have an Owner who is responsible for keeping the information complete, accurate and current for the CI Business Critical Service CIs (also known as Key Production Environments (KPE)) are defined based on the contractual agreement between HP ES and the customer. These must be identified, managed and maintained along with corresponding relationships to other Service and Technical Configuration Items (CI)
  • Performance measures and regular exception reporting must be performed and reviewed
  • A formal CMS audit should be conducted at least once a year
  • Master’s degree and a minimum of 1 year of related experience or
  • Bachelor’s degree or equivalent experience and a minimum of 2 years related experience or
  • High school degree and a minimum of 6 years of related experience
  • Master’s degree and a minimum of 1 year of related experience or Bachelor’s degree and a minimum of 2 years related experience or High school diploma and a minimum of 6 years of related experience
  • ITIL expertise: V3 foundation trainings, ITIL v3 foundation qualification after max 6 months in the role
  • Knowledge of process supporting tools: uCMDB, ESL, Redfish will be considered as significant advantage
  • Sound understanding of related technologies (Servers, Network, Storage, Cluster, Virtualisation etc)
  • Very good knowledge of MS Office suite (especially Excel and Power Point)
  • Process & Quality Management: planning and monitoring the performance of the process
  • Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements
  • Data Analysis: transforming data to extracting information and draw conclusions
  • Problem Resolution: ability to resolve escalation issues or problems
  • Risk Management: identification and management or mitigation of risks
  • Business and Organizational knowledge
  • Service Portfolio Knowledge

Rohq-fro-integrated Close Process Lead Resume Examples & Samples

  • Corporate reporting requirements, with specific emphasis on the reporting of business results according to the correct business segment, product and geographies
  • Revenue dynamics of banking products (be the SME of the reporting requirements of at least 1 product or 1 report)
  • Hierarchy of Management accounts used by Citi (such as PMF Accounts, Managed Segments, Geography, Products and Customer Segments)
  • Nature of the business supported
  • Management Reporting systems and databases used by Citi
  • Team reporting and production workflow
  • Risk and Control principles, policies and practices of Citi; frequent interaction with country finance, FRO team members & team leaders regarding various topics and concerns that affect the month end closing process
  • Relevant experience of at least 3-5 years in financial or management reporting operations, audit or finance functions
  • Preferably with previous experience in management or product accounting role
  • Bachelor’s degree in Business Management, Economics, Finance, accounting or related field
  • Preference for accounting qualifications with CIMA/ CPA/ CA or CFA certification
  • Strong spreadsheet and database management skills
  • Familiar with the shared service set-up, its financial reporting requirements and local regulations applicable to each supported geographies
  • Ability to communicate & possess interpersonal skills so as to interact professionally with people at all levels and diverse nationalities
  • Strong quantitative, analytical and problem-solving skills
  • Ability to get the job done in time
  • Ability to prioritize multiple and competing demands

Ccb Cmsaf Business Process Lead Resume Examples & Samples

  • Engage and coach business owners in preparing translation project briefs that support strategic planning and excellent execution
  • Identify, proactively schedule and execute on key Language Control initiatives
  • Process end to end workflow of translation requests
  • Performs detail request tracking and reconciliation between intake process and internal tracking tools
  • Develop and produce reporting that supports the Operation; communicate Operational health, status, and key stakeholder metrics like overall cycle time and delivery status
  • Liaise with stakeholders/linguists/vendors on an ongoing basis to ensure process adherence
  • Delegate tasks and responsibilities appropriately to drive project completion
  • Develop methodology for translation request assignment and capacity management
  • Manage Vendor Delivery through Service Level monitoring
  • Collect and analyze business requirements or needs to identify current functionality or capability gaps
  • Develop presentations that support any analysis, findings, and recommendations for process or operational improvement
  • Lead process improvement initiatives; be innovative in finding ways to improve current processes to improve customer experience
  • Develop full-scale project plans including project milestones and deliverables
  • Bachelors degree and minimum of 5-7 years analytical, operational management, project management, or process improvement work experience
  • Experience in or leading operational function
  • Capability to learn rapidly, and to structure problem solving approaches efficiently
  • Excellent MS Powerpoint, Excel, and Visio skills
  • Interest in Foreign Language and working in a multicultural environment
  • Desire to understand end-to-end processes
  • Translation Industry experience preferred but not required

Business Process Lead Resume Examples & Samples

  • Minimum 5 years experience in an audit and compliance environment preferred
  • Knowledge of third party debt buyer processes preferred
  • Process Management, Process Improvement, Collection experience
  • Superior writing skills with the ability to communicate across multiple levels of management
  • Strong attention to detail with ability to probe within a wide range of operational areas
  • Ability to work independently to manage specific processes and related tasks/issues
  • Capability to learn rapidly
  • Advanced skills with MS PowerPoint, Excel, and Word
  • Skills with Microsoft SharePoint and Microsoft InfoPath preferred
  • Self identification of control breaks and assess potential risk
  • Contribute to a business climate and culture that encourages integrity, respect, excellence and innovation
  • Ability to communicate verbally and in writing across all levels of management

Ccb Cmsaf Process Lead Resume Examples & Samples

  • Drive a holistic view of process management that includes all inputs and outputs
  • Monitor the event tracking and change processes across all of the operational groups
  • Building a foundation for process documentation/maps
  • Partnering with the operations groups to implement solutions
  • Assists with the creation and implementation of short and long-term strategic plans
  • Bachelor's degree preferred and 5+ years experience with business process resolution
  • At least 4 years prior management experience
  • In depth knowledge of quality oversight, root cause analysis/problem resolution experience
  • Strong leadership, quality and project management skills
  • Excellent verbal & written communication skills

Regional Process Lead Resume Examples & Samples

  • Act as a key member to support and ensure that the transition from Projects
  • Build relationships with local HR experts team to drive and support adoption and best practice
  • Support Training and Change Management activities
  • Coordinate with IT (systems support) colleagues in order to raise and resolve change requests and errors
  • Build an understanding of local FTP impacts to maximize alignment
  • Support on-going activity of the HRIS road map and the alignment of HR process and activity
  • Identify continuous improvement opportunities regarding HRIS solutions and processes
  • Use data and insights to suggest improvements
  • Develop reports and metrics to measure performance of the regional systems and processes
  • Act as the custodian, together with the global Process Lead, for the defined HR Processes and the associated HR systems functionality
  • Ensure the local HR experts are maintaining capability, training and process - in conjunction with new functionality and new releases

Charge Out Regional Process Lead Resume Examples & Samples

  • Metrics and controls – creation of decks, templates and presentations when required for senior management. Also, constant reviews of documentation and process work flows to have them up to date with business changes or improvements
  • BAU, migrations and special projects management from LATAM & Mexico Charge Outs functions
  • Interaction with a diverse customer base and different levels of management
  • Excellent people leadership skills and hands on experience in leading large teams
  • Talent management and FTE control including clear allocation by country and by business
  • Assist and support in risk & compliance testing and requirements from the team using query tools to develop reports as needed to support audit, regulatory, tax and other customer requirements
  • Improve communication with the business/region
  • Support the Global APS head with follow up and resolution of the issue log and open items for LATAM
  • Responsible for migration management and reengineering target achievement
  • Analyze current processes and resources to provide recommendations to align all parts involved to achieve operational efficiencies
  • Work with senior managers and team to automate, document, and implement processes where appropriate
  • Ensure team’s procedures represent a best practice approach
  • Oversees development of team members to support succession planning
  • Leads or participates in global or regional Charge Out project calls relating to WHT, Mark Up, VAT Plan 2016, APS enhancements, Intercompany or Transfer Pricing projects for the Charge Outs, Billings and Settlements Department
  • Handles adhoc assignments from Senior Manager as required
  • Education: Bachelor’s degree in accounting/finance. CPA / MBA is a plus
  • 12+ years of proven financial experience on finance or accounting. Shared services is a plus
  • Proficiency with MS Office Suite (MS Access, MS Excel, Power Point)
  • 100% Bilingual (English-Spanish). Portuguese is a plus
  • Knowledge of system functions. Experience with systems implementation is a plus
  • Thorough understanding of basic accounting concepts
  • Strong communication skills and ability to adapt to constant changing needs of the business
  • Ability to break down communication barriers to optimize business results and encourage change/growth

CMO Business Process Lead Resume Examples & Samples

  • Ensures model validation (KC0) and change management requirements are followed
  • Partner with PMO on model validation projects to develop KC0 and gap closure project plans, monitor status, facilitate resolution of issue and provide status reporting
  • Liaison with the Risk on KC0 documentation, policy changes and reporting requirements including the facilitation of the communication to model owners
  • Assist in the management updates on progress and issue resolution
  • Assist in the business requirements for the end state for the tools and functionality of a sustainable change management process, such as the model change log, model issue log (i.e. SLIME log), and assumption /expert judgment log
  • Assist in the peer review, verification, model integrity review and transformation related activities
  • Assist in the documentation of standards, requirements, guidance for change related activities, such as peer review, user acceptance testing, and governance/communication protocols

Global Process Lead Resume Examples & Samples

  • Responsible for development and continuous improvement of Service Transition and Service Operations processes, interfacing with a team of Process Owners, Process Governance teams and lines of business
  • Ensures the proper integration of the processes to other processes, such as Request, Asset & Configuration Management, Service Level Management, Service Validation & Testing, Capacity Management and /or Event Management
  • Development /review /approval of process documentation and training for process deployment. Coordinate version release with process librarian
  • Responsible for gathering and assessing process policy, process flow, risk and control requirements
  • Proven ability to identify and drive measurement based improvement opportunities
  • Leads formal process meetings with Process Owners to review new concepts, enhancements and proposed solutions
  • Drive dialog around tool strategies relative to process design and interdependencies; ensure proposed process and tools enhancements integrate with other processes and tools as required
  • Develop strategy, identify practical approaches, identify key interim milestones and execute and track progress according to a work plan
  • Ensure value add being forecast actually is achieved as a result of implementation Identify key metrics to measure value
  • Lead stability "get well" programs
  • 7 or more years of ITIL process design and deployment or management experience with service transition and service operations processes
  • Proven leader, with experience and appreciation within large scale production environment in financial services
  • Ability to manage, coordinate, guide multiple concurrent project teams
  • ITIL V2 Service Manager Certification minimum, PMP w/V3 Expert certification preferred
  • Knowledge of COBIT 4.1 preferred
  • Dynamic presentation and communication skills
  • Demonstrated experience creating and managing IT project plans to establish, monitor, manage and report key milestones and deliverables
  • Demonstrated experience communicating project status, daily task management and proactive issue tracking and resolution
  • Demonstrated ability to handle multiple and competing priorities and projects
  • Strong desire to work as part of a diverse team requiring the ability to actively listen, respond and participate and influence as well as lead
  • Consistently demonstrates highest standards of professionalism
  • Ability to work independently and collaboratively with a sense of urgency and attention to detail in a fast paced and changing environment
  • Ability to interface and work with multiple teams across regional boundaries and communication channels
  • Should be knowledgeable of and/or have working experience with

Business Process Lead Resume Examples & Samples

  • Measurement and analytics
  • Identifying and drive improvement wins
  • Engagement & oversight for initiatives
  • Long-term innovations
  • Works directly with Service Leadership and their respective orgs
  • Bachelor's degree or equivalent experience/training
  • Strategic thinking coupled with practical execution, able to see the big picture and ensure that specific actions are in place to deliver and execute the agenda
  • Ability to work with the line of business, technology partners, senior management, and the rest of the CCB Service organization globally to articulate a vision, identify demand to satisfy the vision, define projects that meet the demand, and then efficiently execute to the plan
  • Ability to work under pressure and manage multiple activities at the same time
  • Strong influence and change management skills. The successful candidate will need to affect change in processes and behaviors by clients, technology and across operations groups
  • Strong communication skills to include the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
  • Solid analytical skills and writing skills, to include solid experience in writing specifications
  • Understanding of project management methodologies and tools
  • Independent and self-motivated
  • Customer focused with a sense of urgency to deep dive, analyze and resolve pain points
  • Familiarity with the change process (RCR and or CMP) strongly preferred

IT Internal Control Assessment Process Lead Resume Examples & Samples

  • Delivering and overseeing of the GT ICAP and a new GT controls testing capability
  • Accounting for the definition of and execution against the GT ICAP lifecycle in line with the required timelines and to the required
  • Implementing and overseeing a controls testing capability to provide management with assurance as to the quality of both the GT ICAP and GT controls

Command Center Services Process Lead-offshore Distributed Resume Examples & Samples

  • Provide technical guidance to support analyst regarding any new or modified processes in the Command Center, globally
  • Possess advance knowledge of the processes and procedures used by the Command Center
  • Ability to support the Global Platform Manager with infrastructure projects to standardize and integerate global processes into the Command Center
  • Interact with technical staff to provide training and technical assistance on the latest operational procedures
  • Ability to articulate technical information to the Global Platform Manager and identify process failures during major incidents or events
  • Host weekly operational meetings and/or monthly operational meetings with Global Platform Manager and SMT
  • Applies in-depth knowledge, contributing to the development of new processes for the platform

Process Lead Resume Examples & Samples

  • Intake, Monitoring, and Reporting (50%)
  • Work with Senior Manager and TPS R&C to further develop and automate complex customer review intake process
  • Develop or enhance a repository to store results of intake adjudication by AMLRO, Site visit documentation and reports, policies and procedures
  • Develop or enhance detailed policies and procedures related to the intake process, site review procedures, and reporting aspects of a Complex Customer Review
  • Review and Approve/Disapprove the risk rankings of complex customers submitted by TPS R&C
  • Lead site visit reviews. Submit findings and assessments to Senior Manager and AMLRO for Approval
  • Review or develop U.S. P&C manual transaction monitoring processes and generate notifications of suspicious activities, such as structuring deposits to avoid federal reporting requirements; analyze level of risk involved and recommend appropriate action to be taken by Relationship Managers and TPS personnel to ensure proper documentation and prevent illegal transactions
  • Apply AML subject matter expertise and institutional knowledge of the U.S. P&C lines of business to analyze client transaction histories to identify those whose activities indicate a substantial risk of money laundering. Report findings to Sr. Manager
  • Ensure that all KYC (Know Your Customer) and TPS client files include standardized documentation that reflects AML required information and lists all products and services the client receives
  • Supervise the documentation and tracking of escalated KYC and TPS checklists to ensure that AMLRO office corrections are recorded in a SharePoint database and implemented in the business
  • Maintain a high level of up-to-date subject matter expertise in BSA/AML risk management strategies in order to serve as a resource to AML Program Execution staff and peers and managers in U.S. P&C AML and lines of business
  • Maintain up-to-date institutional knowledge of U.S. P&C policies, procedures, products and services, customer base, and markets in order to identify developing BSA/AML risks and update program execution protocols to address them
  • Bachelor’s degree preferably in focal areas of finance, economics, or an accounting related field
  • 5-7 years relevant experience in the financial services industry in corporate and/or investment banking, or money service business preferred, 2 of which include supervisory and/or service management roles
  • Direct experience in AML role or equivalent preferred
  • Subject matter expertise in AML and risk control in the context of broader disciplines such as Criminal Justice, Homeland Security, Intelligence Operations and practical application
  • Institutional knowledge of products and services as well as business unit policies and objectives
  • Knowledge of AML Banking Compliance, including transaction monitoring and banking product risk
  • Knowledge of corporate banking regulations and law
  • Knowledge of banking industry AML best practices
  • Knowledge of AML gaps
  • Knowledge of Money services businesses, third party payment processors, Nacha requirements
  • Knowledge of credit analysis, credit management or treasury management
  • Ability to manage a team of Analysts in a regulatory and production environment
  • People Development
  • Ability to appropriately identify and escalate issues to reporting manager
  • Ability to independently prioritize and to proactively manage multiple responsibilities in a fast-paced environment
  • Ability to work with high-level security access in a professional and ethical manner
  • Ability to review, access, and provide detailed information daily and adjust as needed to ensure consistent, excellent service
  • Ability to work a demanding schedule under limited supervision
  • Independent Thinking
  • Attention to detail and ability to learn and adapt quickly
  • Customer Focus / Intra-bank Communication / Relationship Building / Personal Effectiveness
  • Interpersonal skills used in a demanding team environment and for internal client interaction
  • Decisiveness
  • Project management / Process coordination
  • Business Acumen, financial literacy and understanding of business trends
  • Business writing skill
  • Ability to use computer applications and database management tools including, but not limited to, MS Office programs
  • Ability to use SharePoint, Info Path
  • Ability to use internal Bank programs

Business Process Lead-master Data Resume Examples & Samples

  • Lead the development and optimization of integrated business processes across functions, geographies, channels, and software applications. This includes
  • Leadership experience in business process improvement, change management and business leadership in systems implementation initiatives
  • Considerable functional experience in Sourcing and Supply Chain
  • Significant experience with varied business analytics, data analysis, and KPI development
  • Experience in consulting preferred
  • Proven ability to lead and implement complex, cross-functional teams
  • Exceptional process improvement and change management skills
  • Excellent presentation skills, including the ability to influence constituencies at all levels of the organization and communicate complex concepts in simple terms
  • Superior understanding of functional inter-dependencies
  • Outstanding facilitation, negotiation, and influencing skills with the ability to bring differing points of view to consensus or agreement on a path forward
  • Exceptional formal and informal communication skills with an emphasis on inclusion, collaboration, and building and maintaining strong relationships
  • Excellent problem solving, conflict resolution, contingency planning, and risk mitigation skills

Business Process Lead-change Management Resume Examples & Samples

  • Work closely with the different business process leaders and HR partners to support and align the integration of business processes across functions, geographies and channels
  • Build a Communications Plan for Project Initiatives, including communications regarding organizational and job structure changes and use of the Sharepoing site as a communication tool
  • Execution of corporate communications and use of the SharePoint site, including implementation and communication of the site as appropriate
  • Work on Business Organization Readiness specifically as it relates to
  • Bachelor’s Degree or its equivalent with ten(10) or more years of experience in training, change management and employee communications. Should have at least three (3) years of experience as a Champion of a major change management initiative
  • High emotional intelligence
  • Demonstrated skill leading project and functional teams and managing a change management function, including the development and implementation of change management initiative and related communication plans, etc
  • High Emotional Intelligence
  • Exceptional process improvement, and change management skills
  • Excellent presentation skills, including the ability to influence constituencies at all levels of the organization
  • Strong communication skills (both oral and written) with an emphasis on inclusion, collaboration, building and maintaining strong relationships
  • Superior computer skills, i.e. Sharepoint, Word, Excel, PowerPoint, etc

Rohq-fro Integrated Close Senior Process Lead Resume Examples & Samples

  • Oversee/manage the Asia region’s integrated financial close process and reporting deliverables
  • Provide matrix leadership and guidance for large teams in a shared services environment
  • Develop and retain talent
  • Takes ownership and lead the team in identification and resolution of issues
  • Coordinate efforts in support of financial statement audits and regulatory examinations which will include regular interaction with auditors
  • Liaise with country finance leads and regional finance team as well as business contacts and other business-specific function heads
  • Partner with multiple stakeholders (GPOs/GPLs/Technology Leads/Controllers etc.) to drive Finance transformation initiatives
  • Ensures that the team complies with service level commitments relating to turn-around time and customer support through process maintenance, improvement and re-engineering
  • Ensure compliance with all the Risk and control requirements, policies and procedures to mitigate risks
  • Perform process reviews/enhancement/streamlining and UAT system testing. Coordinate with Regional/Country Finance on the implementation of accounting and reporting changes
  • Actively participate in defining the End State for Integrated Close processes and Operating Model
  • Bachelor's degree in Finance, Accounting – CPA and/or MBA preferred
  • A proven track record with more than 15 plus years of relevant work experience in financial services and demonstrated career progression/increase in responsibilities
  • Exceptional analytical skills, combined with an ability to deliver analyses in a concise and logical manner; excellent problem-solving abilities
  • Proven track record of success working in a fast paced environment with multiple priorities and tight deadlines
  • Attention to detail and accuracy is a must
  • Strong, self-motivated team player who can work with minimal directions
  • Strategic leader who can manage a large team
  • Risk mitigator with a strong focus on internal controls
  • Experience interfacing with executive management and collaborating across functions/businesses/regions
  • Ability to handle a remote customer base
  • Fluidity with financial data analytics and presentations (MS Excel and MS PowerPoint skill required)

Business Process Lead-microsite Authoring Resume Examples & Samples

  • 5 to 7 years of Web Design
  • Experience with the Adobe Experience Manager (AEM)
  • Proficiency with Microsoft office is required and Microsoft Visio knowledge is desired
  • Candidate should be detail-oriented, technically astute, and possess strong verbal and written communication and organizational skills
  • Strong analytical and program management skills are desired, including a detailed understanding of how to translate customer business needs into functional documents

Process Lead Resume Examples & Samples

  • Identify opportunities to improve customer experience and reduce overall volumes in the contact centre & back office business units, such as reducing transfers between departments, reducing stock and increasing FPOC
  • Liase between internal capabilities of WFMi and Marketing, PDC/Project Management Teams, Technology Teams to drive awareness and subject matter expertise
  • Identifying areas where effective utilisation of flexible resource across the wider business, could assist with managing peak volumes and delivering consistent service levels across all departments & lines of business
  • Proactively challenge the status quo and be capable of establishing, through negotiation and rational articulation of logic, a change in existing processes and internal delivery from other functions and departments
  • Provide rigorous process documentation and knowledge management

Agile Sdlc Process Lead Resume Examples & Samples

  • Agile certification either Scrum Master or Product Owner
  • Project management and Business Analysis Skills
  • 5+years of experience in technology projects following Waterfall or Scrum
  • Strong know how in SDLC tools and build and test automation
  • Excellent at hosting and running senior level meetings and following up with meeting minutes
  • Good knowledge of metrics and tools such as Qlickview and Business Objects
  • Ability to work under pressure and within tight deadlines
  • Experience working on risk and controls projects
  • Advanced knowledge of Project Management and Business Analysis tools including Presentation, Word Processing, Spreadsheet & Planning Tools (exp. MS Word, PowerPoint, Excel, MS Project & Visio)

Rohq-fro-integrated Close Process Lead Resume Examples & Samples

  • Risk and Control principles, policies and practices of Citi; frequent interaction with country finance, FRO team members and team leaders regarding various topics and concerns that affect the month end closing process
  • Preference for accounting qualifications with CIMA/CPA/CA or CFA certification
  • Ability to communicate and possess interpersonal skills so as to interact professionally with people at all levels and diverse nationalities

Business Process Lead, PP Resume Examples & Samples

  • Strong decision making and judgement experience
  • Knowledge of Finance / P2P processes and systems, preferably within the KO system
  • Manage cross-functional teams
  • Strong data and analytical skills and capabilities. Ability to leverage data and analytical capabilities to create key decision support tools (executive presentations, business cases, white papers)
  • Strong writing, communication and content capabilities
  • Proven ability to integrate new systems, tools and technologies including social networking and mobile tools
  • Requires a minimum of 15 years of operational experience leading service delivery / execution
  • Knowledge of finance or procurement processes and systems
  • Experience in business process leadership; driving process improvement
  • Planning and analysis, understanding detailed work analysis, business processes, stakeholders, financial business cases, culture and business development
  • Risk and mitigation planning
  • Ability to manage through ambiguity as well as lead change

T&E Process Lead Resume Examples & Samples

  • Respond to Concur and cardholder inquiry escalations related to expense report processing, application status, terminations, past due remedies, and other general program questions
  • Oversee and manage travel and purchasing card remittance processes in Concur, SAP and the Bank of America Merrill Lynch Gram system
  • Perform reporting analysis and tracking: Distribute monthly/quarterly reports via Gram and Concur Intelligence to improve management spend visibility
  • Monitor and report program performance
  • Develop and deliver training programs to provide easy-to-use expense reporting, travel and purchasing card programs
  • Drive continuous service improvement. Identify and implement best practices in expense reporting and corporate card programs
  • 5+ years experience in corporate card and expense report administration
  • Knowledge of credit card operations, Concur, SAP, and the Bank of America Merrill Lynch Gram systems highly preferred
  • Strong research, business process analysis, and problem solving skills
  • Excellent communication, presentation and interpersonal skills are required to communicate effectively across all levels of the organization including key stakeholders and suppliers
  • Comfortable with spreadsheets and excellent knowledge of Microsoft Office products

Process Lead-central Market Resume Examples & Samples

  • Manages projects to roll out system changes or data integrity initiatives
  • Uses knowledge and understanding of end-to-end provider operations, coding, and area specific industry changes to develop, manage and improve processes
  • Bachelor’s degree in Business or related field OR a minimum of 2 years’ relevant work experience in provider contracting/provider relations
  • Demonstrated capability with coaching and developing associates formally and informally
  • Knowledge of reimbursement models and complex provider relationships

CCS Distributed Process Lead Resume Examples & Samples

  • Ability to support the Global Platform Manager with infrastructure projects to standardize and integrate global processes into the Command Center
  • Consistently review and document current process and procedures
  • Communicate and work with counterparts across the other regions to ensure consistency is achieved across the Command Center technology platforms
  • Recommends and oversees process improvements. Has knowledge of business and fully understands the impact through in-depth evaluation of complex business processes and infrastructure process standards
  • Ensures essential procedures are followed and helps to define operating standards and processes. Applies comprehensive understanding of how multiple areas collectively integrate within technology infrastructure to contribute towards achieving business objectives

Regional Process Lead Resume Examples & Samples

  • Represent the Americas in a global HR Transformation programme delivering HR solutions that enable simplicity, efficiency and insightful analytics
  • Responsible for building and maintaining relationships with regional stakeholders (across all levels) to support Process Transformation
  • Responsible for driving the development of the end to end design of agreed prioritised HR processes
  • Partnering with HR, Technology and business stakeholders to develop an innovative and intuitive colleague experience
  • Champion colleague-centric design at all times throughout project lifecycle
  • Identify, understand and track regional business outcomes, legal and regulatory control points throughout the process
  • Drive the innovation process to collaboratively design propositions, starting with, basic prototypes and then through the agile delivery processes
  • Manage a broad range of relationships across the project and into the broader Barclays organisation, communicating effectively and influencing appropriately to achieve project objectives
  • Supporting the Process Lead with other HR project and design activity where required

IPB Cborc Risk Process Lead Resume Examples & Samples

  • Learning: Open to learning about all areas within the organization, initiatives may involve banking operations, investment risk initiatives, operational / business risk requirements
  • Coordination: Lead would need to coordinate with all key stakeholders in a process
  • Process Mapping / Analysis: Gain granular-level understanding of each step and touch point within a process. Analyze potential impacts to changes in the process flow (e.g. FTE capacity, process timing / execution, client-facing impacts, Anti-Money Laundering)
  • Project Management: Process changes in a large organization can be complex and challenging, superb attention to detail, discipline and communication required to succeed. Experience running large scale projects at a financial institution is a plus
  • Implementation: Work with Process/Procedure owners to implement the changes
  • An ability to conceptually visualize a process to eliminate deficiencies is highly regarded. Strong project management and communication skills (both oral and written) are required
  • Partial or Full Proficiency in Spanish a plus
  • Excellent writing skills, ability to explain ideas in a very concise manner
  • Strong background in Microsoft Office (e.g. PowerPoint, Excel)
  • Prior project management experience or data analytics background a plus
  • Strong interest in Risk Management, AML or possess risk certifications (e.g. CAMS) a plus
  • 2+ years of experience with a financial institution

Process Lead Resume Examples & Samples

  • Ensure reconciliation items are within the agreed aged buckets and also ensure that the items with the penny impact are resolved timely
  • Review and ensure that work is performed in accordance with the agreed SLA with the line of business
  • Ensure that reconciliations between accounting and custody and out of bank reconciliations are being accurate
  • Need to work with all the stakeholders (Reconciliation teams, Accounting and custody teams) in accordance with departmental policies and procedures
  • Should possess articulation skills while drafting emails and also have strong decision making skills
  • Should have understanding of various audits like SSAE 16, SOX and ISO audits
  • Should be aware and updated with Control policies - BNYM overdraft policy etc
  • Ensure that the assigned tasks are completed on a day-to-day basis to ensure all the deliverables are met
  • Escalate any NAV exposure items immediately to Risk Management/Control Management as well as FA senior management
  • Ensure open, aged or high impact exceptions are timely reviewed and escalated/questioned in the weekly calls whenever necessary
  • Ensure the required MI, reports are prepared accurately and circulated in a timely manner
  • Build relationships and communicate effectively with Accounting, Custody, and various other parties (both internal and external) to resolve any issues
  • Effectively and timely communication with Reconciliation, accounting and custody teams to resolve open items and work towards reducing risk and maximizing efficiencies
  • Participate in various special projects, self-development activities and events, as applicable
  • Ensure operational control, identify failures and provide solutions
  • Regularly liaise with the onshore line of business to develop necessary extra controls or system changes

Quality & Process Lead Resume Examples & Samples

  • Leads the development and implementation of quality at the GSC site in support of Process and GSC strategies. Reports to management on quality results and overall site performance
  • Proactively manages approved project budgets. Makes recommendations that impact how financial resources are generated or spent. Uses expertise and project leadership skills to lead project teams with clearly defined roles within Quality and overall Performance. Collaborates with management to determine priorities and timetables, and may provide performance feedback on team members. Accountable for the activities and results of Quality and Performance Measurement. Proactively communicates project direction and status
  • Develops solutions for multi-faceted, interrelated, and complicated problems, which require strong analytical skills and significant interpretation of data
  • Has a major impact on the direct work group/team, as well as the next higher organizational tier. Decisions may affect the operational effectiveness of multiple work groups or teams, programs in the department, and/or related activities within the direct functional area
  • Provides input to the development and management of the Quality Strategy
  • Develop a global approach, including all associated processes and tools
  • Train and Coach all GSC site Operations Managers on Quality and Performance Measurement approaches
  • Ensure quality and measurement approaches are embedded in the Service Transition approach for end to end quality assurance
  • Monitors and drives adherence to service level agreements and established quality targets
  • Implement advanced service quality planning strategies; Recognize and avoid quality risks and issues at an early stage
  • Improve quality of service through Lean Six Sigma, Agile Mgmt, Re-engineering, Kaizen, Process Excellence and drive a culture of innovation
  • Plan, execute, and evaluate a wide range of internal reviews and facilitate group/external audits. Create and manage the documentation across process areas. E.g., Process Maps, SOPs, etc
  • Provides input to the creation of GSCs business development strategy (approach, customer value proposition, delivery, performance monitoring) to attract new processes to be transitioned into the GSC. Incumbent typically communicates with internal and external clients on a medium to lower level, such as department heads, and occasionally area/business leaders. As an expert, the employee also provides consulting assistance to senior management. Serves as representative of the work group or team to management as appropriate
  • Negotiates and counsels at an expert level with an audience which may not be knowledgeable in the subject area
  • As least five years of experience in a multi-national business on a managerial position
  • Minimum 10 years overall professional experience. 5 years directly in relevant IT Quality function.8 years total IT background with at least 2 years of IT service delivery
  • Strong communication, presentation and public speaking skills
  • Goal-oriented, solution-focused change agent with proactive approach to problem solving
  • Experience influencing others without direct reporting relationship
  • Experience managing relationships with stakeholders at various levels of the organization
  • Excellent knowledge of quality management concepts and process improvement methodology (Lean Six Sigma, Agile, Innovation Management, CMMI, TQM, etc.)
  • Good knowledge of service delivery quality model is highly preferred
  • Experience in various Quality Management System is required, quality management using SAP is highly preferred
  • Excellent written and verbal communication and customer-service skills

Preventative Maintenance Process Lead Resume Examples & Samples

  • 5 years experience in a manufacturing environment
  • 1 year of experience developing and executing comprehensive schedules
  • 5 years of experience with preventative maintenance programs
  • Experience capturing significant cost savings
  • Show initiative and willingness to perform the work with professionalism
  • Strong troubleshooting skills and can work with minimal supervision
  • Able to read and understand electrical, mechanical and hydraulic diagrams
  • Advanced experience analyzing data sets for operational and financial insights

Value Stream Mapping Process Lead Resume Examples & Samples

  • 3) Refreshing the Playbook and developing a training program to facilitate on-boarding, SME training & certification and capability building
  • 3) E2E Value stream metrics around Inventory, Lead-time, Flexibility & Agility and Service Improvement (DOFC, Replenishment Lead-time, % SKUs produced weekly and OTIF)
  • Exemplary Leadership with the ability to motivate and influence individuals across the Value stream
  • Knowledge of overall supply chain process and able to view the Value stream from a broader perspective, understand key system constraints and able to quickly spot critical process issues
  • A good knowledge about lean thinking, strong problem solving & decision making skills
  • A change agent who is results oriented and able to independently create and deliver
  • Strategic and able to switch between the details and the big picture
  • Strong Communication skills across different levels of stakeholders in a multi-cultural environmentOperations (Generalist)

Senior Process Lead-yorkville Resume Examples & Samples

  • Develops and Improves the Line Loss Analysis (Process Reliability Current and Future State)
  • Develops and standardizes process control parameters across the Value Stream using Centerline DMS methodology
  • Assists Line Leads in managing the performance of their teams through coaching and skills development
  • Anticipates change and develops plans to effectively implement changes
  • Supports and coaches AM/PM activities within the Value Stream by providing analytics and developing standards

Senior Process Lead Resume Examples & Samples

  • Conducts detailed analysis on performance data and integrates into FMOS/RT/DDS system
  • Develops and standardizes process control parameters across the department using Centerline DMS methodology
  • Owns integrity of Line Event Data Systems and develops new reports in Iconics
  • Supports and coaches AM/PM activities within the department by providing analytics and developing standards
  • Assist in development of associates on TPM/CIL/CL SME methodologies

Process Lead Resume Examples & Samples

  • Actively participates in daily FMOS/RT meetings and leads these meetings in the absence of the Line Lead. Provides performance data for selected machines and communicates action plans and completed work effectively
  • The TPM/CIL/CL expert of related equipment and coaches, and trains technicians and operators on this equipment
  • Makes business decisions based on quantitative and qualitative data analysis and then develops and implements strategies to eliminate losses
  • Understands overall business operations and coaches others to do the same

Process Lead Resume Examples & Samples

  • Develop standards for executing tasks on the line
  • Works independently and takes ownership of driving improvements
  • Understanding of LEAN Six Sigma concepts
  • Demonstrated excellent communication skills
  • Experienced in data collection and analysis
  • Experience in an automated manufacturing environment preferred

Process Lead-accounts Payable & Concur Resume Examples & Samples

  • Developing Strategies: in tandem with the Process Leader & Site Leader ISSC-Pune to enhance the capability and growth of the shared service centre. Getting Results & developing strong process culture not limited to AP process would be primary function. Deploys Shared Service Strategy within the Accounts Payable function
  • Operation and Functional Responsibility: This position would report directly to the Process Leader Transaction Services with Operation and functional responsibilities. The position is operationally and functionally responsible for the Accounts Payables process (including Concur- T&E Management process) for ISSC. The primary task would be to build a scalable and capable organization to deliver quality services at optimal cost. Should focus on expanding the scope of services offered in NA, EMEA & APAC region. This position would also require working in collaboration functionally with ISSC-Glasgow and NAFSC. To provide functional expertise in support of one or more end to end business process/service
  • Customer Engagement: This position would be responsible for building customer relationship across all customer segments. Developing initiatives, scheduling regular operational reviews in the process enhancing the quality of services to the customers. Customer visits to enhance visibility of ISSC organization and regular updates to the stakeholders
  • People Management: This position would be responsible for managing the teams with responsibility for mentoring and developing potential team leads/managers. Building Organizational Capability would be one of the primary objectives of this position. Manages, motivates, and appraises the performance of a team of Accounts Payables professionals
  • Control & Compliance: Control Changes & Governance of the standard process and reviews regularly with Process Leader/Peer Reviews/IA/ SOX/ EY audit team. Ensuring compliance of the entity with Sarbanes-Oxley Act (Section 404/302) and Co-ordinate with the Statutory/Internal auditors to facilitate the audit process. Keeps up-to-date with key business changes and process/technical trends and acts quickly to acquire the knowledge and skills that will contribute to making the organization an industry benchmark
  • EBS Culture: Implement EBS Pull to the core
  • Customer Focus & Meet and exceed customer expectations – Develop Customer facing KPIs, periodic meetings to discuss performance and monitors closely to close out open issues. To plan, schedule and manage the defined business services, delivering to agreed timescales, budget, quality criteria and contractual commitments. Stretch to achieve high quality standards through external benchmarking and process best practice studies
  • Service Delivery: To ensure that the service delivery is being managed in accordance with the agreed processes and procedures with regard to
  • Service definition
  • Service level management, including reporting
  • Documentation, including maintenance of appropriate review documentation and audit trails
  • Change control (with both customers and suppliers)
  • To report and escalate service issues in an appropriate and timely fashion and initiate timely, corrective action where required
  • Process Centric: Develops the organization to make creativity and innovation a process rather than an occurrence, to address efficiency and process cycles
  • Process Standardization: Regular review of existing controls and Governance of the standard processes
  • Process Culture: Defines controls and enforces standard processes for Accounts Payables across ISSC-Pune, working in tandem with ISSC-Glasgow and NAFSC. Ensure standard processes are deployed across all ledgers supported by ISSC Pune
  • Strong Control environment: Ensure processes are compliant with SOX and Internal audit guidelines. To ensure compliance of the entity financial practices with all respective statutory and Indian Accounting/Eaton Financial Policies requirements. Responsible for conforming to corporate policies and reporting, legal requirements, Indian statutory and US GAAP
  • Quality culture: Drive and leverage various systems and tools to automate processes and drive process improvements. Encourage use of quality tools like BPI, EBE, etc
  • Continuous Improvement: To demonstrate a practical approach to continuous improvement of the processes which directly manage the delivery of our services. Improve formalized standards and procedures in using new technologies and facilitates others in learning new technologies. Proactively seeks and acts on ways to positively promote and foster initiative in own team and other departments of the organisation. BPI/ Lean Culture: Implement and improve processes and operational procedures including, but not limited to AP
  • Customer Focus: To deal with enquiries from customers related to the results/performance of the business service for which the manager is responsible. To assist customers to develop business processes and procedures in support of new products and services or in response to systems changes. To keep abreast of client developments which may have an impact on the business services provided. Takes steps to develop business relationships anticipating the customer’s future needs. To ensure an effective communication process is in place with customer(s), line management, and team members
  • To participate in projects, provide support to working parties and advise on financial practice within the accounting and related transactions area
  • To identify and manage risk in his/her business activities and take responsibility for reporting risks in a timely, open and appropriate manner. Understands and appreciates diversity of approaches and opposing perspectives on issues and adapting one’s approach to changing requirements & situations
  • To Communicate Shared Service Centre Strategy within Eaton and creates and align goals accordingly to teams and individuals
  • To Supports deployment of Oracle Finance Implementation in the region
  • People Management: To manage, motivate, and appraises the performance of a team of Accounts Payables professionals. Rewards and encourages high performance teaming and initiatives which promote a high team spirit across
  • Understands the key fundamentals that drive the business results success of the organisation and its customers and suppliers. Linking actions and decisions to their impact on team performance results and for creating a business acumen culture among the team
  • Growth: Establish & grow the AP process in different regions. Grow & ensure smooth transition of work from EMEA, APAC & NA to Pune
  • Experienced Leader of People (12-14 years) is essential, preferably a CA/MBA/ICWA
  • Must have handled a team of minimum 75+ FTE’s
  • Knowledge of ERP required - Oracle, SAP, MFGPRo
  • Knowledge of SOX/ US GAAP/ India regulatory/Internal control
  • Effective communication with executive leadership
  • Interpersonal savvy with ability to operate at a senior level in collaboration with diverse internal and external executives; used to operate and influence effectively in a matrixed international organization
  • Be highly competent in operational, accounting and fiscal matters, and be able to perform a range of concurrent projects; customer focus and deliver results to multiple divisions in a cost effective way
  • Captive/Multinational service industry experience essential with Significant experience in Controllership within a multinational (manufacturing) company
  • Experience and best practice implementation in accounting & reporting within an international (manufacturing) environments
  • Excellent written/oral communication skills
  • Demonstrated process improvement and project leadership skills
  • Ability to independently achieve consensus and bring forward new ideas to remove barriers
  • Ability to work under pressure and balance many projects at one time
  • Proven Record of delivery of process improvements
  • Ability to own a project and bring it to a logical and successful completion
  • Change Management Experience is preferred
  • Analytical bent of mind and problem solver
  • Core knowledge of AP- Purchase to Pay Cycle

Business Process Lead Resume Examples & Samples

  • Support the Boston Scientific Sales, Inventory and Operations Planning (SI&OP) process to ensure uniform and accurate tools and templates are available to support the process steps aligned with the time horizon required
  • Create tools and processes to monitor and signal process adherence and master data gaps to drive adherence to process
  • Gather requirements and design, data map, develop, test, train, and deploy processes, tools, templates, graphs, reports, and charts with a high degree of accuracy required to support the overall SI&OP process, goals, steps and sub-steps, KPI’s, reconciliations and calendar
  • Ensure the SI&OP process step owners across the divisions define the key performance indicators (KPIs) calculations and targets and implement these definitions in Rapid Response and any other process support tools
  • Collaborate with site BPLs, Subject Matter Experts (SME), Planning (regional, divisional) & other key SI&OP stakeholders to identify opportunities to improve the effectiveness and efficiency of the SI&OP tools within the context of best practice process methodology to continue to improve and streamline
  • Develop project plans and timelines to initiate process, system and tool enhancements and participate in the planning system Prioritization Improvement Board (PIB) Process
  • Support functions, regions and business units in their initial rollout of the SI&OP process. Focus on defining the compliance and continuous improvement requirements to ensure the continued adoption and success of the process
  • Build training content and processes and jointly conduct new user and refresher trainings
  • Establish and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System and appropriate regulations for the areas supported
  • Ensure completion of the Quality Policy annual commitment, and ensure compliance to all training requirements outlined in Learning Connect
  • Four year degree in Business, Operations, or related field
  • Five to seven years Supply Chain Planning, forecasting or Planning Analytics experience
  • Three to five years S&OP / SI&OP process experience
  • Extremely strong SAP (or other Enterprise ERP) applications and functional systems knowledge including DRP, MRP, MRPII logic
  • Extremely strong Microsoft Office tools (Excel, Access, Word, Visio, PowerPoint) proficiency
  • Excellent communication / facilitation skills with the ability to successfully interact at all levels of the organization
  • Strong technical aptitude and business systems management experience
  • Perform to a high level of accuracy in all tasks
  • Detail oriented and organized
  • Preferred Certifications: APICS – CPIM or CSCP; IBF – CPF or ACPF

Quality Process Lead-optum Quality Resume Examples & Samples

  • Leads the creation, implementation and evaluation of Clinical Licensure’s Total Quality Management Program
  • Provides oversight for quality improvement projects and teams including off-shore based team
  • Forecasts and plans clinical licensure quality management resource requirements
  • Authorizes deviation from standards
  • Performs complex conceptual analysis as a result of legal interpretation of State regulation changes
  • Diagnoses process improvement opportunities and develops solutions using principles of process excellence and related tools
  • Responsible for escalation path for licensure issues including process, documentation, investigation and resolution as needed
  • Create, control and improve structure for licensure team scorecards
  • Supervise auditors as they complete and provide feedback on audits
  • Create, control and improve structure for all job aids, training and other reference material for licensure team
  • Deliver, or oversee delivery, of licensure training
  • Supervise communication specialists as they maintain job aids, training documents and other reference materials
  • Supervise licensure specialists as they work through escalated or confusing issues
  • Create, control and improve suggestion process
  • 5 years' experience in a quality management role
  • 3 years' experience leading quality management activities and/or team
  • 5+ years of experience in an office environment with time sensitive deadlines
  • 5+ years of experience with Microsoft Office (Outlook, Word, Excel)
  • Experience working within health care/insurance setting
  • Experience with clinical credentialing and/or licensure
  • Experience with Six Sigma

Process Lead Resume Examples & Samples

  • Ensuring all service levels such as TAT and accuracy are met
  • Managing timely reporting of metrics
  • Effective planning of volumes/shifts
  • Effective co ordinations meeting up the expectations of the stakeholders
  • Graduate with minimum 5-6 years’ of working experience in banking processing role, part of any domestic consumer Banking operations or part of BPO
  • Experience in credit card related maintenance activities/account opening operations (current accounts and saving accounts) and handling KYC documents would be preferred
  • Candidate should have competence Office tools

Business Process Lead Resume Examples & Samples

  • Work closely with the KeyLogic senior leadership to create and implement an annual Business Improvement Plan
  • Develop and optimize the corporate business, project management, and software engineering processes that are CMMI-Dev Maturity Level 3 compliant
  • Identify improvements in productivity/efficiency of the corporate process
  • Build corporate knowledge base of latest industry innovations and best practices for project management and software engineering processes
  • Evangelize, mentor, coach and train the service delivery teams to ensure a seamless transition
  • Provide support to the service delivery teams for all corporate process improvement changes
  • Work closely and coordinate with project managers to train, seek feedback, and ensure process compliance across the corporation
  • Deliver qualify work products that meet or exceed expectations and achieve measurable business results and program goals
  • Anticipate, escalate, and resolve project risks and issues
  • Guide service delivery teams through Standard CMMI Appraisal Method for Process Improvement (SCAMPI) A & B appraisals
  • Provide monthly status reports to KeyLogic senior leadership

Value Stream Process Lead-multiple Locations Resume Examples & Samples

  • Collaborate with the Polaris leadership team to meet program deliverables
  • Partner with Polaris team to ensure future state business process models are aligned to overall strategic goals
  • Serve in a trusted advisor role to business process owners
  • Partner with IT and Architecture to ensure capabilities meet the business objectives driving the overall strategic value
  • Accountable to develop capabilities and features for Agile development teams and negotiate the prioritization aligning to the Value Stream roadmap
  • Mentor and train business stakeholders in key Business Process Management concepts
  • Identify areas with business process change opportunities and drive buy-in and adoption of change to include future state process, proposed organization structures, adoption of new technologies, new policies and procedures, and communications to stakeholders
  • Provide weekly status reporting to Polaris Program Leadership stakeholders on a regular basis
  • Lead, coach, manage and mentor team members
  • Quickly adapt and manage competing priorities, challenging timelines and new technologies
  • Ability to facilitate across stakeholders to achieve outcomes for activities
  • Travel may be required in this position, up to 25 percent of the time
  • 4+ years of sales, marketing, account management, broker, or similar experience
  • 4+ years of leveraging consultative approach with proven experience attaining results in a complex, matrix environment
  • Intermediate level of proficiency with Word, Excel and PowerPoint
  • Bachelor’s Degree (or higher) In Business, Healthcare or related field
  • Experience in healthcare industries
  • Experience working in Quality and / or Six Sigma
  • Excellent collaboration, team building and relationship management skills
  • Experience delivering programs on scope, on time, on budget, on quality and on benefit
  • Experience working with diverse teams of business users in customer organizations on definitions and implementation of business process changes
  • Strong oral, written and listening communication skills, interpersonal, time management and organizational skills
  • Change and conflict management skills, ability to influence and negotiate with others to meet project deadlines
  • Ability to work with enthusiasm in a challenging fast paced environment

Process Lead-shipment Execution Resume Examples & Samples

  • Ability to adapt to manage multi-cultural environmen
  • Position might require travel for transition work and working in various shifts as and when required
  • Minimum 5 yrs. of college degree in any field (preferably Biz management, Export/Import Documentation & foreign Trade/ Supply chain )
  • ERP System – SAP, JDE,Oracle and TMS would be preferred
  • Excellent Communication Skills –Written and Verbal
  • Minimum 7 Yearsof experience in export/import operations
  • Strong communication and leadership skills
  • Flexibility to adapt to changing conditions in the business
  • Effective decision making and problem solving

Operational Process Lead-remote West Markets Resume Examples & Samples

  • Anticipates operational issues by studying operational targets and monitoring performance trends
  • Proactively looks for continuous improvement opportunities through process improvement, leveraging technology as required
  • Uses data to improve operational results by evaluating current processes, and recommending process re‐design and implementing changes
  • Provides leadership, direction, and expertise to the management staff
  • Coordinates processes across operational departments to ensure that optimum operation results are achieved
  • Ensures that effective and efficient operational processes are in place that can be cascaded throughout the location and market
  • Maintains ongoing awareness of best practices and trends to ensure timely and effective reaction to market changes
  • Ensures that high standards of customer service are maintained through the implementation of best practice processes
  • Clearly clarifies auction goals, accountabilities, and objectives to local auction leadership, aligned with corporate strategies, enabling department managers to achieve auction sales and financial objectives while maintaining an efficient operation

Process Lead Resume Examples & Samples

  • Backroom/Stockroom organization
  • Stock Locator process
  • Merchandise Pick Up
  • Receiving
  • Item Disposition
  • Merchandise Return Notices
  • Assembly
  • Fill Floor
  • Out of Stock Pull Lists

Data Management Services Cluster & Regional Domain Process Lead Resume Examples & Samples

  • Bachelor Degree above
  • At least 3 years’ experience on Domain or work experience in supply chain, SAP is a must
  • Fluent English skills, both oral and written
  • Good communication skill, team work, peer relationship

Global Mobility Process Lead Resume Examples & Samples

  • Ensure effective delivery and continuous improvement of Global Mobility programs/processes across the US/Canada Region to ensure compliance and controllership of GE policies (tax, immigration, payroll and legal)
  • Develop broad knowledge and expertise of Global Mobility procedures to ensure successful and timely execution of pay and benefits to globally mobile employees
  • Develop metrics and help define standard work for key operational functions
  • Assist globally mobile employees, HR and other business stakeholders with assignment requirements including policy standards and practices that affect downstream processes
  • Partner with cross-functional teams including Global Compensation, IT, Tax, Finance and suppliers to analyze, report and drive timely and accurate data
  • Support business initiatives by working collaboratively across teams to establish strong working relationships and drive consistent, standard processes
  • Lead and participate in cross-functional project efforts between key operational processing areas including but not limited to: process improvement project plans, tracking and reporting progress, gathering metrics and ensuring adherence to deadlines and project methodologies
  • Resolve complex processing issues and serve as escalation point of contact for internal and external customers
  • Bachelor’s degree from an accredited university or college (or a high school diploma/GED or equivalent with at least 6 years relevant work experience)
  • Minimum 3 years-experience in Global Mobility, Payroll & Benefits, HR Operations or similar functions with a broad understanding of operational activities
  • Expatriate tax and assignment management experience
  • Strong analytical and clear thinking skills; ability to identify trends and implement process improvements
  • Demonstrated success managing projects and/or implementing process improvement initiatives
  • Demonstrated knowledge of payroll practices
  • Ability to drive and manage change in a complex matrix environment
  • Strong verbal and written communication skills –ability to present data in a clear, concise and articulate manner
  • Systems application expertise; (PeS or Oracle) knowledge desired

Process Lead Resume Examples & Samples

  • Creation of a HR Process Framework with clearly defined business outcomes
  • Identification and Implementation of core process controls
  • Implementation of process modelling tool
  • Responsible for leading the development of the end to end design of agreed prioritised HR processes
  • Leading the development of allocated processes, enabling SRP execution and business as usual in an SRP landscape
  • Partnering with HR, Technology, 3rd party consultancy and business stakeholders to develop an innovative and intuitive colleague experience
  • Champion colleague-centric design at all times throughout project lifecycle, influencing HR and wider business stakeholders to challenge ways of working as required
  • Drive out opportunities to strengthen our risk and control environment, ensuring that appropriate controls are embedded within the process design
  • Drive the innovation process to collaboratively design propositions, starting with basic prototypes and then leading through the agile delivery processes
  • Collaborate with HR Services colleagues to redefine the HR Services model and associated HR Services technologies
  • Manage a broad range of relationships across the project and into the broader Barclays organisation, communicating effectively and influencing appropriately, particularly at senior stakeholder level, to achieve project objectives
  • Lead, coach and co-ordinate a joint Barclays / 3rd party consultancy project team and broader virtual team across multiple regions
  • Supporting the Head of the Process and Operating Model team with other HR project management and design activity where required
  • Respect - We respect and value those we work with, and the contribution that they make
  • Integrity- We act fairly, ethically and openly in all we do
  • Service- We put our clients and customers at the centre of what we do
  • Excellence- We use our energy, skills and resources to deliver the best, sustainable results
  • Stewardship -We are passionate about leaving things better than we found them

HRM CMC Process Lead Resume Examples & Samples

  • Develop strategies that establish a regulatory information aggregation capability while at the same time supporting local regulatory information requirements
  • Perform analysis and work with CMC business partners to translate HRM-related objectives into well-defined requirements in order to support product constraint tracking efforts in a manner that optimizes supply chain needs while minimizing activities that typically expose HA violation vulnerabilities
  • Within the CMC, MMD and Supply Chain areas, work with other functional areas to facilitate problem solutions while considering regulatory requirements and other functional area requirements and perspectives
  • Interface with vendors to assess and define strategic long-term partnership requirements and establish ongoing rules of engagement
  • Monitor and review HRM-related process measures in order to identify any gaps or discnon-compliance indicators. Assist, as needed, with change efforts to address these gaps/ discrepancies. Communicate with affected stake holders to ensure they stay informed
  • Oversee the staff leading key HRM-related process and system improvement initiatives that will influence and lead to improved regulatory compliance and will drive greater effectiveness and efficiencies
  • Work with HRM Regional Leads to ensure procedures do not perpetuate the current problem of incomplete impact assessment (i.e. site does not update local system to control material that is restricted leading to potential supply disruptions)
  • Provides leadership to a group of Health Registration Management (HRM) Specialists and Business Area Contacts responsible for supporting functional area partners
  • Broad range of knowledge of regulatory CMC processes as well as overall knowledge of the end-to-end CMC change control processes, related systems, and business requirements
  • Demonstrated experience assessing and enabling process change
  • Broad organizational awareness and knowledge of touch points/interdependencies
  • Demonstrated collaborative skills and ability to work in cross-functional and international environments
  • Sigma Black Belt, Change Management Certification, PMI Certification

Service Asset & Configuration Management Process Lead Resume Examples & Samples

  • Develops SACM standards, SACM plans and procedures. Implements the SACM policy and standards and Provides guidance to all team members on how to perform SACM processes
  • Utilizes current best practices for SACM procedures and provides input or feedback for continuous improvement of Asset & Configuration Management best practices
  • Manages the CMDB and ensures regular housekeeping of the CMDB. Including periodic health checks
  • Assists auditors to audit the activities of the SACM team for compliance with laid-down procedures
  • ITIL certified at the Foundation level. Ideally qualified to ITIL Release, Change & Configuration Management Practitioners
  • ServiceNow Experience

Process Lead-szeged Resume Examples & Samples

  • Support the development of the GBS culture necessary in the R2R team to achieve the continuous development of a customer orientated & compliant finance operation, ensuring the effective implementation and exploitation of change
  • Ensure that all staff in the R2R team maintain the highest standards of compliance with Group /Segment policies and with all other regulatory requirements
  • Effectively work with other Regional GBS R2R Process Leads to drive best practice globally
  • Display and instill HSSE and leadership behaviours across the R2R team
  • Manage external relationships with Ernst & Young, Outservice Providers, BP Tax and BP Group Accounts
  • Relevant degree
  • Thorough knowledge and understanding of all relevant procedures, systems and compliance requirements
  • Maintains a sufficient overview of all activities within the R2R team to enable effective monitoring of overall performance
  • In depth knowledge of the environment in which the Business operates; including the positioning and image of the Business relative to its competitors
  • Project management and organisational change experience

ESA / Climate Control Process Lead Resume Examples & Samples

  • SME - WERs
  • Proven Release Experience
  • Manage Global Change Control
  • BOM Management – AVBOM
  • Prototype Build
  • GPIRS experience
  • GPDS and Ford Process
  • PDL experience
  • Exec
  • 3-5 Years Ford/Supplier Experience

Process Lead Resume Examples & Samples

  • Minimum 5 years of accounting experience
  • Working knowledge of accounting practices and procedures, including preparation of strategic recommendations to management
  • CPA certification preferred

Process Lead Resume Examples & Samples

  • 5 to 7 years in a Back Office Banking operations or a similar role
  • Thorough knowledge & applicability of internal guidelines/procedures
  • High level of proficiency in MS Office including Advanced Excel, Word and presentation skills

Provider Contracting Process Lead Resume Examples & Samples

  • Manages processes related to provider contract administration, ensuring consistency and effectiveness of processes
  • Helps train, develop and coach Contract Administrator and Contract Specialist roles on contract administration processes and systems
  • Contributes to process design and improvement for next generation value-based provider experience
  • Maintain process to support RGI rules
  • Develop Grouper ID strategy
  • Prior demonstrated experience with process design, process management and/or process improvement in the area of provider contract administration
  • Proficiency with Microsoft Office applications
  • Master’s Degree in Business Administration
  • Experience with Humana network contract systems (e.g. Service Fund, CAS, Apex, MTV)

Process Lead Resume Examples & Samples

  • Process design responsibilities for IT and businesses long term (maintenance) processes
  • Functional requirements relate to designing the functional scope of the IFRS9 solution in cooperation with business stake holders
  • Leading a team and people management skills
  • Requirements gathering both from a business and IT perspective
  • Designing detailed processes
  • Stakeholder and expectations management
  • Ability to drive things forward in a structured way in an environment

Global Mobility Operations Process Lead Resume Examples & Samples

  • Train, coach and guide the team on operational and technical level: SOPs, systems, policies and business rules
  • Excellent verbal and written communication skills required. Ability to communicate effectively with a wide range of people, cross cultural communication skills and empathy desirable
  • Proficient with desktop software, including Microsoft Word, PowerPoint and Excel
  • Ability to handle multiple tasks and provides support to multiple team members
  • Demonstrated track record in promoting an inclusive environment and seeking ways to integrate differences

Process Lead Resume Examples & Samples

  • Drive the team’s performance so that every individual understands their individual contribution and how it impacts the site
  • Ensure highest Quality & Compliance standards
  • Demonstrated knowledge in more than one pharmaceutical and/or chemical manufacturing operation (e.g. manufacturing, quality, engineering, etc)
  • At least three years experience in the Pharmaceutical industry or a similar operating environment with experience in a supervisory role in a manufacturing environment
  • Knowledge of and experience in applying Lean Six Sigma and Lean methodologies
  • Demonstrated leadership skills with a continuous improvement focus
  • Degree or 3rd level qualification (Science, Engineering, Production)
  • Desirable for at least a Lean Six Sigma Green Belt

Process Lead-om Resume Examples & Samples

  • Be the first point of contact for the on-shore team
  • Handle customer escalations
  • Take charge of implementing updates in process
  • Prepare and maintain SOP’s, process maps, RPS, A3, escalation metrics, SQDIC and other documents
  • Investigate the errors reported by the on-shore team
  • Provide error feedback to the other team members along with team leader
  • Enter orders in SAP
  • Conduct refresher sessions
  • Prepare refresher & training sessions for new and existing employees
  • Internal quality audits for the team
  • Analysis on order entry errors and share inputs
  • Strong presentation and communication skills ( Written and Verbal )
  • University degree / Graduate
  • Min. 5 Years Exp. in Order Management
  • Trained and certified Six Sigma fundamentals
  • Working knowledge of SAP Order Entry
  • Experience in SFDC will be an added advantage

SPS Process Lead Resume Examples & Samples

  • Process definition and continuous improvement through a cross functional Change Control Board (CCB) across all SPS business enterprises
  • Fostering and sustaining continual improvement culture within the engineering organization, where quality processes are agile and positioned to create value by increasing efficiency and reducing poor quality costs
  • Synthesis of Agile, CMMI®, and PDVSM activities within the SPS NPI Process
  • Process alignment to business strategic plans (STRAP) with VPD™ and HOS Gold leaders to achieve goals and metrics as set by the business
  • Partner with VPD Leadership, PMO, and HOS Gold Leadership to ensure the SPS NPI process supports the goals of the business
  • Transition of existing process (ACS NPI) into wholly managed SPS NPI Process
  • Bachelor’s Degree in Engineering, Computer Science, or related technical discipline
  • Minimum 8 years of experience in software development using a defined software development lifecycle
  • In-depth knowledge of product development lifecycles with expertise in Waterfall, Iterative, Agile, CMMI®
  • Minimum 2 years of experience dealing with ISO 9001:2008 (ISO 9001:2015) and CMMI Level 5 requirements
  • Experience helping an organization to obtain and maintain a CMMI Maturity Level 3 rating
  • 3+ years of relevant work experience related to process standardization and implementation
  • 3+ years of experience with process improvement with planning, project management, and business analysis
  • Working knowledge of process improvement initiatives and models and how they are implemented on projects/within organizations
  • Strong background in project leadership from product definition to post release and support
  • Skills in information analysis, written and verbal communication, attention to detail
  • Proven ability to follow through on complex tasks
  • Ability to work on multiple projects concurrently while maintaining focus on priorities
  • Proven experience functioning as liaison between internal teams across the business functions
  • Experience controlling organizational documentation
  • Certified Six Sigma Lean Expert
  • Advanced MS Office skills (Outlook, Word, Excel, PowerPoint, Project)
  • Strong organizational, analytical, problem solving, and teamwork skills

Service Asset Management & Configuration Process Lead Resume Examples & Samples

  • Works to the overall objectives of the process of Service Asset and Configuration Management (SACM)
  • Proposes and manages interfaces between Asset, Configuration Management, Change Management, Problem Management, Network Management, Release Management, Infrastructure etc. Identifies exceptions or risks to the SACM process, which may negatively impact the accuracy of asset data
  • Provides reports, including management reports, impact analysis reports and asset status reports
  • Master’s degree or Bachelor’s Degree
  • Asset Management expertise including process design expertise
  • Experience with ServiceNow Discovery and Service Mapping is a plus

Operational Process Lead-remote West Markets Resume Examples & Samples

  • Minimum of 5-7 years’ experience designing and managing improvement processes required
  • Experience in LEAN operational projects
  • 3-5 years of management consulting experience preferred
  • Experience with logistics, vehicle logistics/ logistical constraints a plus
  • Experience in the automobile or auction industry a plus
  • Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or equivalent
  • Strong analytical skills and detail-oriented with the ability to solve complex problems and make sound, strategic decisions
  • Strong communication, interpersonal, and interaction skills required with the ability to build relationships at all levels of the organization
  • Structured problem solving ability (e.g., lean, six sigma) preferred
  • Exceptional ability to utilize MS Office products, with an emphasis on Excel for analysis and PowerPoint for presentations

Quality Process Lead Resume Examples & Samples

  • Accountable for meeting lane quality and production goals, along with logging, reporting, and recording final inspection results per the guidelines
  • Communicate hourly production on the Visual Management Board
  • Assist in overall general shop duties such as cleaning, driving, organizing the parking lot, etc
  • Provide prompt and courteous service to all persons with whom they come in contact. Maintain a professional appearance and neat work environment at all times consistent with company policy

Process Lead Hubba Bubba Resume Examples & Samples

  • Develops and coaches on control strategies to enable operators to respond to out of control situations
  • Owns integrity of Line Event Data Systems (Iconics/Tableau)
  • Process Lead collaborates with the Autonomous Maintenance specialist on the team
  • Leads TPM/Process improvement teams

Process Lead-slimpack Resume Examples & Samples

  • Owns the Line Loss Analysis (Process Reliability Current and Future State)
  • Leads root cause problem solving efforts on key chronic losses for the line/department
  • Communicate effectively within the team, between shifts, departments and management (safety, quality, logistics, etc.) to address issues

Process Lead LoF Resume Examples & Samples

  • Drive loss elimination by
  • Bachelors/Masters degree in Engineering/Operations Management from reputed institute like IIT, NITIE
  • Coaching mindset and ability to function in a servant-leadership model
  • Excellent planning & organizational skills with the ability to prioritize effectively
  • Flexibility to adapt to a dynamic and fast paced high performance work system

Process Lead Resume Examples & Samples

  • Responsible for quality and functionality of regulatory intelligence content sets part of Cortellis
  • Participates in specialist interpretation in the form of research, analysis, and writing to support the development and maintenance of premium content in respective domain
  • Using good scientific expertise and ability, interprets and implements policy and applies defined processes
  • Develops a working knowledge of the products including usability
  • To achieve and exceed own performance standards viz. proficiency & quality
  • Adheres to editorial publishing schedules and quality standards
  • Train any new team members or existing members on policies and guidelines of the content process within the team
  • May verify own work and that of colleagues and external contributors as required for accuracy, completeness and quality, and ensures that the information is properly presented and organized
  • Maintains and develops scientific knowledge and skills training as required to complete work and stay current on scientific trends and developments related to the employee’s editorial responsibilities
  • Reviews performance gaps (quality) between team members and ensures that the performance of all the members is above the benchmark via various feedback mechanisms
  • Demonstrates solid scientific knowledge
  • Experience in relevant specialty viz. handling regulatory information content and/or editing/publishing environment
  • Understands how customers use products and customer requirements

Process Lead-client Process Improvement Resume Examples & Samples

  • Analysis customer/client information reports and deliver back improvements to their business, in a consultative manner
  • Help plan client performance projects and help deliver findings back to the client both over the phone and face to face at client site
  • UK travel to visit clients, attend user forums and team meetings with some overnight stays
  • Data Analysis experience, monitoring reports and client performance data
  • Excellent client communication skills both verbal and written
  • Experience of talking to and consulting clients/customer, over the phone and face to face
  • Intermediate Excel experience (e.g. Sumifs, Index-Match, pivot tables, graphs)
  • Good at using Microsoft Office products, Word, PowerPoint, Publisher
  • Effective time management and prioritisation of tasks/deliverables
  • Senior stakeholder Management
  • Knowledge of at least one of the key F&A business areas (O2C, A2R, P2P) and how clients use the service, with a desire to expand this knowledge across the other areas
  • Report writing/modifying in Oracle Business Intelligence
  • Working knowledge of Oracle Release 12

Process Lead-hsps Resume Examples & Samples

  • Provide key insight on Sales analysis to the business
  • Prepare and maintain SOP’s, process updates , process maps, RPS, A3, escalation metrics, SQDIC and other documents
  • Publish weekly/Bi-Weekly/Monthly reports like HSM & Intermec revenue reconciliation, ASP Break Fix, Attach Rate, Advance exchange, Sales analysis by Distributors etc
  • Be the first point of contact for the on-shore team and handle customer escalations
  • Prepare and conduct process training
  • Lead monthly calls with EMEA sales managers, revenue reconciliation team
  • Front ending all New Work type Transition calls independently with Cross functions team like SAP Team, Repair Centre's , Service Managers / Territorial Directors
  • Drive process automation/bots
  • Design and implement productivity and quality improvement
  • Ability to analyze & interpret data
  • Logical Bent of mind and an ability to multitask in a fast paced environment
  • Customer service oriented
  • Self-starter, proactively initiates activities when needed
  • Bachelor in any discipline
  • Min. 4 Years Exp. in Data Management process
  • Advance Excel
  • Min. 18 months hands on exp. of working on SAP BI, BeX Analyzer & SAP CRM will be an added advantage

Business Process Lead Resume Examples & Samples

  • Provide capabilities for Operations in order to improve overall business performance by identifying impediments to effective and efficient operation performance and by introducing changes in business operational processes and organizational behaviours that have a positive impact on bottom-line results
  • Consult with management, Product Specialists, and Business Procedures Consultant regarding implementation of recommendations and approaches to be taken in executing change to the business operations
  • Actively participate in process engineering studies as a project leader or individual contributor, assuming responsibility for major studies which potentially have significant impact on the operation of a major operating unit within the company
  • Generate new ideas to meet business needs
  • Develop solutions and assist in the implementation of recommendations that result in significant improvements in operational performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviours and effective use of technology
  • Influence stakeholders to implement recommendations
  • Remain up-to-date on emerging technology, business management, customer service, productivity and organizational leadership methodologies and techniques
  • 3 years of experience in process engineering
  • General knowledge of Commercial and Personal lines products and services
  • PMP & Lean Six Sigma certifications preferred
  • Insurance industry experience an asset
  • Intermediate project management skills
  • Demonstrated analytic thinking and problem solving abilities
  • Intermediate Microsoft office skills
  • Demonstrated ability to effectively influence with all levels of management
  • Demonstrated ability to facilitate large groups of people to develop/introduce new concepts

Opex Process Lead Resume Examples & Samples

  • Ensure the team’s accurate and timely delivery of statutory reporting (e.g. preparation of statutory financial statements, audit packs, etc.) in accordance with accounting standards
  • To review the draft statutory financial statements, audit packs prepared by team members
  • Regularly track and resolve audit issues that have been raised with relevant support team and further escalate to the necessary team
  • Manage and supervise team members to ensure tasks are completed in an accurate and timely manner
  • Manage relationships with other functional team, Tax, Company Secretary and external auditors
  • Support and implement process improvement, standardization activity with the team
  • Active liaison internal teams to ensure completion of all statutory filings within the MEAP region in a timely manner and within the stipulated deadlines
  • Involve in adhoc projects and any other duties as required
  • Bachelor Degree in Accountancy/Finance or equivalent professional qualification (ACCA/CPA)
  • 5 to 6 years working experience in accounting/audit related field
  • Possesses and applies knowledge of accounting principles, practices, and procedures
  • Possesses strong analytical skills with proactive mind-set, with the ability to bring expert advice and problem solving skills to the team
  • Strong interpersonal and communication skills, with excellent spoken and written in English that enable effective working relationships with people from a wide variety of cultural backgrounds
  • Self-starter with ability to work under minimum supervision and tight deadlines
  • Ability to champion and implement process improvements
  • Team-player and customer-centric attitude
  • Experience in auditing oil and gas company would be an added advantage
  • Computer literate with good knowledge of Microsoft Office and computerized accounting software, knowledge in SAP will be added advantage

Process Lead Resume Examples & Samples

  • New Accounts
  • Dealing
  • Transfers
  • Retirement Benefits and Controls
  • Pensions Service Centre (PSC)
  • Retirement Services Centre (RSC)
  • Pensions Correspondence and NIGO
  • Transitions & Implementations

Global Process Lead ICO / Period End Resume Examples & Samples

  • Good knowledge of E2E business processes (RTR, OTC, PTP)
  • Business/finance experience (min. 5 years in various finance roles), preferably in FMCG sector
  • Good business analytical skills,
  • Very good ability to develop influential and collaborative relationships across teams, functions and layers,
  • Good presentation, communication and inter-personal skills

BOC Global Process Lead Enterprise Resume Examples & Samples

  • Provide expertise and leadership of the Finance, Cross functional and Enterprise activities of the BOC to ensure optimal efficiency in cross functional processes and enterprise set up
  • Manage the team of global process experts for the Cross functional scope including Finance and working cohesively with the Marketing and Supply Chain teams
  • Work directly with the Head of the Global Design Authority to ensure key aspects of process and solution integration are achieved
  • Provide global advice and direction to Global Process Owners and TOM (Target Operating Model) Owner on business model changes to ensure the TOM and Finance transformation template evolve to support BAT’s future operating model in an efficient and robust way
  • Lead process improvements to increase the internal efficiencies of SAP Enterprise level processes and inter-company working
  • The TOM process scope for the Regional Finance Process Lead is
  • Expert level experience in the SAP Enterprise set up and proven capability for translating business model changes into effective finance transformation templates changes
  • Hands on experience in relevant Process/IT activities and experience of working in a complex global IT organisation
  • Resource planning, negotiating and influencing
  • Line management and developing the capability of Process/IT Professionals

Process Lead-pharmachem Resume Examples & Samples

  • Very good in Excel knowledge
  • Should have very good analytical skill
  • Should have basic Quality concept knowledge
  • Problem identification and solving skills
  • A good team player with the ability to work on own initiative
  • Ability to set priorities and be flexible in a changing environment
  • Self motivated with the ability to deliver consistently

Technical Process Lead Electronics Optimisation Resume Examples & Samples

  • Enable advancement of our engineering capability in terms of productivity and quality
  • Find and evaluate opportunities for optimisation within all the electronics areas (Hardware, Software & Connectivity), utilising internal and external resources as appropriate
  • Develop our ability to identify process problems and their root cause, and to improve fixes quickly
  • Develop Solutions by conducting ‘design/build/test’ cycles for processes, tools, techniques which optimise product development
  • Embed improvements effectively within operational teams to deliver measurable benefits
  • Build and maintain relationships with key stakeholders across RDD including representatives from Engineering Teams, Process Owners, Technical Training, and Business Intelligence
  • Manage a team of Technical / Business Process Analysts and Coordinators to deliver improvements in an effective manner
  • A Degree in electronics engineering or equivalent
  • A minimum of 6 years engineering experience in an electronics (either Hardware, Software or Connected) engineering role with hands-on-experience of at least three of the following core processes
  • Specification Management
  • System Engineering
  • DFMEA & Risk Management
  • Bug & Issue Management
  • Release and Change Management
  • Verification & Validation
  • A successful track record of robust design delivery within a product development industry
  • In-depth technical knowledge and understanding of core engineering best practice
  • Ideally working knowledge of Software or IoT Development
  • Desirable to have experience in the application of ISO 9001: Quality Management System
  • Excellent business analysis and problem solving skills
  • Excellent Project/Programme Management skills
  • Solid communication skills, both written and especially oral at a technical level

BT Operational Excellence & Global Process Lead Resume Examples & Samples

  • Process and metrics,
  • People,
  • Technology
  • Five to ten years of experience within the process, or related area, minimum ten years of professional experience in Information Technology
  • Track record of transformational project leadership and/or participation
  • Experience with outsourcing and managed services is preferred
  • In-depth knowledge of a regulated industry is preferred
  • Global environment experience preferred
  • Experience in working within a global, matrixed management organization is highly desirable

Process Lead Resume Examples & Samples

  • Work closely with the SDLC team to identify improvements to the current SDLC process to remove waste and improve the efficacy of the process
  • Contribute to the creation of key SDLC metrics and support the development and maintenance of an SDLC dashboard
  • Support the communication of the SDLC implementations through multiple channels such as IT Display Boards, Newsletters, AS Portal, etc
  • Manage the records management workflow for SDLC documents including the retirement of SDLC process assets
  • Strong experience with Waterfall and Agile software development methodologies required
  • This position requires 10% to 20% domestic and international travel.Info Technology

Senior.process Lead Engineers Resume Examples & Samples

  • Leading Process Engineering Efforts to carry out process design work as per the requirements of a Biotech Facility
  • Adherence to Dept. /Discipline Working Instructions and Quality Systems
  • Overview of work progress and work-hour usage

Regional Process Lead-otc Resume Examples & Samples

  • Accountable to direct and manage delivery of SAP solutions for Asia supply chain, including design, build, test and deployment phases, working with global SC and IM resources on future system work as new geographies come on line and enhancements are put in place
  • Create & execute training programs to increase SAP capabilities in Asia
  • Capable of leading project teams or sub-teams through project schedules, ensuring schedules are met on time
  • Travel will be required to interface with global resources and as needed to support region/market work in Asia/Europe
  • Readily adapt to a continuously changing work environment by balancing a wide variety of demands in a responsive and professional manner
  • Establishes strong working relationships with project team members and key customers, and demonstrates accountability with a focus on customer service
  • Mastery of applying moderately difficult business process/issues, specifying appropriate information systems/technology solutions, and implementing approved solutions
  • Demonstrates the ability to complete multiple, simultaneous projects with minimal supervision
  • Coaches multiple teams in managing project resources that may cross-functional areas and/or include external resources
  • Provide solution support, effectively coordinate the Subject Matter Experts (SME’s) to identify system enhancements and implement system upgrades
  • Ability to work closely with counterparts within both the region and global process communities
  • Ensure adherence to the Global SAP Template (end to end)
  • Responsible for identification of training needs within region/countries along with execution of regional communications and training to the business. Ensure the regional SME’s and Super Users are utilizing the documents and driving training within their process streams
  • Manage and ensure proper resources in place to support regional SAP projects. Provide updates on key phases of the project (i.e. identification of business requirements, UAT scripts and testing)
  • Demonstrate ability to influence results through others and external organizations
  • In depth working knowledge of distribution and logistics. Working knowledge and cross functional understanding of import and export principles, basic supply chain processes in production, sourcing and finance
  • Demonstrate ability to lead and implement approved SAP solutions and system enhancements
  • In depth working knowledge of SAP OTC system functionality as it relates to the defined system template
  • Demonstrated ability to manage projects as it relates to SAP system upgrades, approved business enhancements and evaluation of system requirements as it pertains to SAP set up with new facilities and geographies within the MJN network
  • Demonstrated understanding of project management tools, testing protocols, and techniques in a technical environment
  • Demonstrated ability to effectively communicate, collaborate and influence people, preferably on a global scale

Business Process Lead Resume Examples & Samples

  • You work closely together with the (other) Business Process Coordinators & the Master Data Owner
  • You foster a culture of continuous improvement in business processes, from analysis to implementation
  • You translate business activities and flows (optimize, change, new) into processes and define therefore the required roadmap
  • You manage the business processes for the BU's, with focus on alignment across BU, you validate change requests and you check for compliance,
  • You manage and follow-up the cross BU projects impacting the business processes
  • You define objectives and projects on an annual basis, control the timing of realization and the compliance of the approved budgets
  • You define the required team organization, resources, methodology, policies, procedures and tools
  • You create a team environment of support, trust and exchange of cross functional ideas and improvements
  • You align master data to business requirements and goals
  • You are a key escalation level for operational problems with business processes
  • You report to the Business Support Director
  • The job is located at the Ham site, but travel, mainly in Europe is necessary

Thermal Process Lead Resume Examples & Samples

  • Has worked for one of AmecFW’s direct competitors or clients
  • Awareness of various methods of contract procurement, ideally including the ECC (NEC) and IChemE forms of contract
  • Has multi-sector and international experience
  • Has experience of working within a design and build environment, as either contractor or consultant
  • Has experience of working with and alongside out of country engineering resources in High Value Execution/Engineering Centres
  • Chemical Masters or Degree
  • Member of a relevant professional body such as IChemE

IT Process Lead Resume Examples & Samples

  • Maintain the SDLC knowledge repository, containing the book of knowledge on the global SDLC process, procedures and best practices. This includes monitoring content and supporting user access/privileges
  • Develop and maintain the SDLC Outlook Distribution Lists pertaining to the SDLC Governance Board and Internal Teams
  • Work with external vendors to develop SDLC training material (CBT, training decks, SDLC work products). Perform SDLC briefing and training sessions
  • Participate in the management of the SLDC pilot programs
  • Track suggestions for continuous improvements and perform maintenance of downstream processes affected by the SDLC changes
  • Execute on administrative tasks and ad-hoc assignments for the group as needed
  • A minimum of Associate’s Degree in Computer Science, MIS, or related discipline is required. A Master’s degree is desirable
  • A minimum of 4-years of IT experience leading development or test projects to successful outcome is required
  • Green Belt certification is required
  • Certification in Six Sigma Black Belt or Lean Process is preferred
  • PMP or Agile certification(s) preferred
  • Experience with other emerging development methodologies such as Extreme Programming (XP) is preferred
  • Training development and delivery experience is required
  • Demonstrates ability to think creatively and strategically
  • Results & performance driven, good team spirit
  • Familiarity Knowledge management / repository is highly desired
  • Strong interpersonal skills, with the ability to effectively communicate and present to senior management is required
  • Experience in Share Point, Office365, Confluence/Jira is desired
  • Familiarity with regulatory oversight in the pharma industry is desired, especially in the FDA computer systems validation requirements. Experience with Sarbanes Oxley controls, ISO, Safe Harbor, GAMP5 and CMMi is preferred

UAT Process Lead Resume Examples & Samples

  • Manage testing resource needs and align them to demands of technology release schedules
  • Work across business and technology groups to optimize testing schedules
  • Partner with technology teams to develop improvements to testing quality and overall script coverage
  • Develop and enhance consistency of testing processes and documentation across various channels
  • Develop measurement reporting and metrics to track results and improve performance
  • Looks beyond symptoms to identify causes of problems and potential trends
  • Identifies, manages, and escalates risks, and issues to appropriate decision makers
  • Creates status reports for inclusion in overall Program reporting for leadership and relevant stakeholders
  • Provide guidance to UAT testers in defect identification and remediation process (ensuring UAT defects are entered into prescribed tracking tool in partnership with QA test partners)
  • Partner across teams/projects to work with QA Test Leads to ensure test environments, UAT IDs and test data is set up and ready for UAT to begin
  • Bachelor’s Degree - Computer Science or Management Information Systems or 4-6 years of equivalent work experience
  • 4-6 years of work experience in analyst / development role / or UAT or QA Lead role
  • 5-10 years of work experience in analyst / development role / or UAT or QA Lead role
  • Strong understanding of SDLC including Agile development methodology
  • TIAA experience preferred but not required

Process Lead-req Resume Examples & Samples

  • BS degree or equivalent experience, 5- 7 years Operational experience
  • 2-3 years QA/QC experience
  • Strong interpersonal skills and leadership skills
  • Ability to manage a team of MAST associates
  • Advanced Excel and Power Point skills
  • Strategic thinking, analytical capability and financial acumen
  • Strong verbal, written and presentation skills
  • Operational experience within Customer Contact process
  • Ability to analyze operations and make sound judgments with limited information
  • Must have a valid drivers’ license
  • Must foster an inclusive work environment and respects all aspects of diversity
  • Working knowledge of UWUA collective bargaining agreement
  • 5-7 years Customer Operations Experience
  • Supervisor experience

Pace-stp Sub Process Lead Resume Examples & Samples

  • Requisitioning process
  • Purchase order process
  • Plant transfer orders
  • PO acknowledgement
  • Advance shipping notification
  • Raw Material Inventory Management
  • Master data: Source List, Purchasing Info records; Material Master and Bill of Materials (BOM) in collaboration with Plant to inventory (PTI) work stream
  • Create vision for global processes related to procurement of direct materials
  • Design Master Data process
  • Negotiate with Operations, Finance and Sourcing a sustainable long term plan regarding Raw Material Inventory to optimize working capital and warehouse inventory
  • Manage system design in SAP to implement agreed upon global design
  • Define Global, leading practice processes, KPIs and controls
  • Develop policies, procedures and guidelines
  • Create business requirements and lead User Acceptance Testing activities
  • Possess a good understanding of the core end-to-end process
  • Ensure alignment with overall end-to-end process
  • Support change management activities by identifying stakeholders and change impacts
  • May lead deployment activities for assigned site(s)
  • Collaborate with external partners to develop training materials
  • Deliver/facilitate training to CSL end users
  • Monitor KPIs to ensure Process Health & Performance for duration of the project
  • Ensure achievement of Process Mastery
  • Create and manage a training/super user network; Conduct ongoing training activities
  • Continuous improvement of standard process, based on KPIs and metrics, including governance of change/improvement requests
  • Perform business administration of supporting technology
  • Leveraging the CSL Way for EPM, including defining and implementing clear global standards based on leading practices where appropriate
  • Ensure the appropriate cross functional process governance is being followed
  • Operate successfully in a matrix environment
  • Work closely and supporting cross-functional teams
  • Ability to think “outside of the box” to resolve a variety of highly complex issues in creative and effective ways
  • Proven track record of completing challenging projects and managing multiple priorities
  • Ability to engage across different job levels and cultures
  • Good organizational and planning skills
  • Strong attention to detail and high quality of work output, project management fundamentals

Development Process Lead Resume Examples & Samples

  • Leads and oversees the PD cross functional process management activities within a specific PD process area/domain to ensure application of appropriate process standards
  • Leads a cross functional team supporting process owners and functions in managing the performance a specific process area within PD
  • Applies appropriate process management, project management and change management principles and skills within this team to support effective operational oversight of a process area/domain and ensures there is a clear focus process improvement activities
  • Accountable for appropriate process portfolio management activities within a designated process area and isolates & identifies dependencies with the PD Non-Molecule Portfolio and PD goals activities and initiatives, as appropriate
  • Works in coordination with other DPL’s to manage cross process landscape activities to connect activities, mitigate duplication of activities and share best practices
  • Accountability for knowledge management activities within their designated process area and facilitates knowledge sharing across process areas/domains
  • Partners with global/functional process owners, functions and DPO Business process managers to identify process improvement activities aligned with business needs and priorities
  • Partners and supports the PD Quality organization and Global Process Owners in developing and maintaining a continuous improvement strategy for the Roche GCP and GVP related process activities
  • Ensures effective issue management and timely issue resolution within the process area/domain and drives appropriate issue escalation, as necessary
  • Guides and coaches process owners and functional reps as necessary on Business Process Management best practices and standards
  • Identifies and drives appropriate change management and communication activities within their designated process area
  • Key partner with the Business Systems Owner within the Office of Technology & Information to ensure process and systems within in a particular process area are working together in a seamless fashion
  • Drives and support the identification, creation and collection applicable measure/KPI’s within the process area/domain to ensure effective management of balance scorecard activities
  • Drive and/or support the development of change or process improvement business cases supporting their process area operations and improvement
  • Collaborates with relevant stakeholders (subject matter experts across PD and potentially other Roche groups) to share PD processes, ensure alignment, and address gaps and to support education and implementation of new, updated, or otherwise enhanced processes

Service Request & Catalog Process Lead Resume Examples & Samples

  • Communicate service catalog offering to business partners, providing clear understanding of cost, value, and service levels
  • Participate in the establishment of IT policies, processes, procedures and metrics that promote efficient, repeatable performance to ensure that internal and external customers receive high-value services. 
  • Monitor and report Services provided to internal and external customers
  • Manage the Services Catalog and Service Taxonomy
  • Reconcile divergent stakeholder needs to create usable requirements. 
  • Act as lead for small/medium Service Management project initiatives, including development of project plans, issues and budget tracking and other project deliverables as appropriate.    
  • Ability to analyze business processes, prioritize them and identify improvement opportunities to make the processes more efficient and scalable
  • Keep up with technology improvements in service delivery
  • Creates effective partnerships with Technology Services Domains to facilitate first class service delivery for assigned business partners
  • Defining best practices based on industry standards
  • 10+ years’ experience and atleast 2 years as a Service Catalog Process lead
  • Bachelor’s Degree preferred with emphasis in business, information systems
  • ITIL Foundation certification desired. ServiceNow experience desired
  • Working knowledge of IT functions, services and responsibilities within a company with global business operations
  • Self-driven and flexible
  • Strong customer service orientation with a focus on meeting and exceeding customer expectations
  • Work effectively & efficiently within a team to deliver on key metrics, on time
  • Strong process development and documentation skills. 
  • Advanced analytical skills and ability to express results clearly in writing. Excellent verbal and communication skills
  • Good Service Delivery skills with 3 to 4 years of experience in delivering services within ITIL framework

Engineering Process Lead-calibration Resume Examples & Samples

  • Own assigned CPoE section and manage through relevant process maturity phases - significant near term work to establish process details (work in conjunction with existing process improvement activities
  • Attend and provide Voice of Engineering Customers/Users to Process & Tool CCBs/TRBs
  • Run user group and provide input regarding Process Domain Lead staffing
  • Work with CPoE Process Lead to establish cross-functional issue resolution opportunities
  • Ensure Organizational Adoption Capability/Readiness
  • Identify/Implement Opportunities for Process Efficiency
  • Establish Training Plans and execute Training in conjunction with Process & Tool CCBs/TRBs
  • Measure Process Maturity and Audit Process Quality
  • Lead GCMS Project (All Sectors Engine/Trans/Electrification/Safety/Chassis etc)
  • BSE, BS in Mechanical Engineering, Electrical Engineering or Computer Science
  • 5 years of engineering experience
  • Tool Development experience
  • Very high level of analytical problem solving skills where problems are very unusual and extremely difficult
  • High level of interpersonal skills to work effectively with others, motivate employees, and elicit work output
  • Strong ability to Deal with Ambiguity, well-developed Command and Negotiation Skills, and high level of interest in Process Definition
  • MS Engineering or Computer Science
  • DFSS Certification; Black Belt preferred
  • Calibration experience
  • CRETA usage experience
  • Process management experience

Product Lifecycle Management Process Lead Resume Examples & Samples

  • Defining the scope and plan of action for improvements to systems, processes and / or engineering tools
  • Qualifying and quantifying business benefits
  • Ensuring that all applicable regions and functions are equally represented and that all stakeholders have understood and agreed to both short and long term goals
  • Organising and facilitating process workshops; Identifying opportunities for improvement and capturing requirements
  • Working with local stakeholders to identify business changes as a result of the PLM project. Ensuring changes are communicated to the team and driven through into implementation plans
  • Working with Solution and Data teams to ensure data and document requirements are understood
  • Providing solutions that meet business requirements at the optimum cost
  • Organising, facilitating and reviewing pilot / test programmes before new processes are deployed globally
  • Creating training materials and delivering remote and onsite training across operating companies across the World
  • Working with process owners and end users to ensure that improvements achieve the goals set out; and
  • Driving adoption until users are happy, confident and self-sufficient in using the new solution and working practices
  • A good and broad understanding of product related processes and business systems within global engineering companies
  • Strong stakeholder management skills and the ability to influence people at all levels across the organisation
  • Experience of reviewing engineering processes and identifying areas for improvement
  • They hold a relevant technical qualification HND/HNC as a minimum or equivalent
  • The ability to communicate complex information in a simplified way
  • The ability to work with diverse and geographically dispersed teams
  • They can build effective networks across business areas, developing relationships based on mutual trust; and Presentation and training skills

Process Lead Resume Examples & Samples

  • Creating usable and re-usable business models in the Enterprise Process Management Tool in partnership with Process Modellers
  • Managing the process architecture departmental areas of process responsibility
  • Process expertise, experience of creating, analysing and maintaining business process models in a standard modelling tool
  • Ability to discover and analyse complex process flows within a defined process architecture applying a standard notation
  • Performance and productivity oriented to drive quality Programme performance and delivery within Deutsche Bank
  • Experience of implementing process improvement across a global business
  • Proven experience with Risk Management and / or Control policies and procedures
  • Previous experience working effectively in globally diverse teams and matrixed organisations
  • Ability to run Process Discovery workshops with process performers and play back findings to senior members of staff (including gap analysis of requirements versus current capabilities)
  • Good working knowledge of Legal and / or Compliance process
  • Enthusiastic, personable and articulate with excellent written and spoken English
  • Proven experience and understanding of working with different cultures and time zones
  • A reliable, self-starter who uses initiative to solve problems and drive collaborative change and constantly looks to improve the quality and output of the team’s service delivery
  • Excellent presentation and workshop skills with detailed and accurate output which will set the standards for our customers
  • Proactive, motivated and commercial with the ability to work with limited direction
  • Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesize recommendations with a focus on results
  • Excellent relationship building, co-operation and influencing skills with a demonstrable ability to achieve results
  • A strong team player with good interpersonal skills – able to listen, handle and resolve tensions and overcome resistance
  • Flexible to travel (if required)
  • Holds self and others accountable for achieving results that embody the principles of diversity and Deutsche Bank’s values
  • Project management experience (beneficial)
  • Lean and / or Six Sigma Process experience (beneficial)
  • Consultancy background (beneficial)
  • Previous work experience in a Compliance, Operational Risk or other 2nd line control function within a global/universal Bank (beneficial)
  • Educated to Bachelor’s degree level or equivalent qualification / work experience

Global Artwork Process Lead Resume Examples & Samples

  • Implementing, maintaining and sustaining the process standards for Artwork in close collaboration with other Novartis TechOps (NTO) or non NTO departments like DRA, GQO, Marketing as well as Novartis External Artwork Support (NEAS) network providing high quality, compliant artwork expertise
  • Ensure process harmonization with all AwOps Team leaders in the plants avoiding drift in the process
  • Business Process Life Cycle Event Management. Leads, drives and co-ordinates all involved functions to ensure the smooth end-to-end functioning of the artwork processes for all Product Life Cycle events (Launch, Change, Transfer, Divestment or Pruning)
  • Supports Head of Artwork in all aspects of strategic alignment, continuous improvement, process reengineering and process governance
  • Leads and drives regular cross functional process reviews to achieve continuous process improvement and harmonization through active process governance and establishing/monitoring against key metrics
  • Leads and drives implementation of regulatory changes and new business requirements to ensure continuous supply and full compliance with internal and external requirements (incl. training material update, training execution, SOP updates, etc.)
  • University degree in Product design, Business, Technical or Pharmaceutical science. Solid supply chain experience beneficial
  • Minimum 5 years experience in Artwork Packaging and Design or Pharmaceutical Operations preferably combined with Supply Chain Management, Regulatory, Quality or Project Management experience and ability to act in an intercultural, complex and rapidly changing business environment
  • Demonstrated effective team member and co-ordinator/facilitator skills through project teams and/or departments
  • Intercultural experience and ability to act in a complex and rapidly changing business environment
  • Fluent in English (written and spoken). Fluent in German (written and spoken) will be an advantage

Operations Process Lead Specialist Resume Examples & Samples

  • Minimum 3 years’ experience working in customer care, sales support, or related field
  • Demonstrated strong leadership ability
  • Minimum 1 year experience with professional development resource deployment and Pearson Consultant Scheduling Site
  • Experience working in educational publishing, professional development, or services industries is preferred
  • High proficiency with Microsoft Office Suite, especially MS Access and MS Excel
  • Extremely strong written and verbal communication skills
  • Excellent problem-solving skills
  • Ability to execute multiple simultaneous high-priority assignments on tight deadlines
  • Ability to thrive in high-energy, fast-paced work environment
  • Familiarity with Oracle and SAP

Business Process Lead Resume Examples & Samples

  • Work with the BPM Manager, SMEs and/or business owners to evaluate existing processes and identify gaps to support business objectives
  • Design new processes and develop standard work with the SMEs
  • Work with counterparts in other functions to ensure linkages between new processes and existing processes and tools
  • Measure process effectiveness and implement changes when needed
  • Lead cross functional teams to identify and implement process improvements
  • Collaborate with business owners to promote new processes
  • 7-10 years of experience in Materials Management, Supply Chain, Continuous Improvement or related field
  • Excellent communication skills – written, oral and interpersonal
  • Strong continuous improvement mindset
  • Ability to interpret and understand client’s requirements
  • Ability to resolve conflicts in a cross functional environment
  • Ability to prioritize and deal with ambiguity
  • Ability to be an effective team player and an effective partner on initiatives
  • Results-oriented and organized
  • Proficient with Microsoft Office Products

Process Lead-ip BRC Resume Examples & Samples

  • To work in project team within BRC to manage and support Investment Platform (IP) Project delivery
  • To be able to review the project documents and testing outputs from a holistic perspective
  • To be able to drive and perform end to end testing independently. This includes planning of the scope of testing and timely execution at various stages
  • To review the project documents, map the changes, identify roadblock items and raise them proactively to drive timely solutions
  • Ability to add value to the various project meetings by providing inputs based on technical expertise and experience
  • Follow up on action points proactively to facilitate progress on open points and effective decision on key issues
  • Understand changes clearly and the ability to communicate the changes clearly with relevant stakeholders
  • Proactively interact with SMEs/ supervisors from other teams to gather requirements at various stages of the project
  • Ability to raise issues/ concerns on time and in an appropriate manner
  • Effectively communicate IP project developments to stakeholders in a timely and clear fashion
  • To be able to review any changes from a client servicing perspective and raise concerns proactively for any potential issues
  • Manage risks, assumptions, issues, dependencies and escalate where required
  • Build, develop, and grow any business relationships vital to the success of the IP project
  • Exhibit sound all round business knowledge
  • Creates a positive impression of self. Influences, convinces or impresses others in a way that results in acceptance or agreement
  • Awareness of the current FCA CASS Rules relating to Client Asset protection
  • B.Com or an equivalent bachelor’s degree from a recognised university. Around 3-5 years of relevant work experience preferably in financial services and experience in Bank
  • Reconciliations will be an added advantage
  • A process specialist who has completed minimum 18 month in his/ her existing role
  • Good understanding of Investment Platform project and FCA Client Money regulations

Incident & Request Management Process Lead Resume Examples & Samples

  • Own the Incident, Request and Problem Management Solution and its ongoing evolution
  • Ensures the implementation and the operational efficiency of the process is tracked through operational team reviews and managed by the Incident Managers across the organization. Identify and implement corrective as well as preventive actions where needed
  • Ensures the integration of the process with other processes allowing for the efficient exchange of information
  • Manages changes to the Incident, Request and Problem management processes and related tools, including the approval, build, testing, communication and successful implementation
  • Be an active member of the Customer Care Network staying close to the user community and ensure the solution is fit for purpose and meets business needs
  • Lead and support Projects related to Incident, Request and Problem Management, including handover to the Process Managers and to the support organization
  • Process design experience with delivering Process, Data and Software development in an international and complex/global environment
  • Experience in the implementation of Service Integration and Management (SIAM) with many suppliers
  • Experience in the deployment and monitoring of new process and tools
  • Experience in the handling of incidents & requests as well as implementation of the IS/IT Service Catalog and IS/IT Service Request Catalog
  • Demonstrate expertise in

Perfect Execution Process Lead Resume Examples & Samples

  • Lead business process improvement events. Manage the funnel of projects and prioritize them according to business need. Lead the preparation for kaizen events
  • Monitor project performance and efficiency after its completion. Carry out follow-ups to ensure objectives are met
  • Coordinate, monitor, and report on the progress of projects. Lead follow-up meetings to communicate status
  • Develop new resources for the next teams / projects of Perfect Execution or Lean. Plan for future development of Lean leaders in the organization
  • Develop, improve, and implement the necessary procedures to support the implementation of the Perfect Execution strategy
  • Define, implement, and report KPIs related to Perfect Execution
  • Support development of training plans for all employees in initiatives like Single Minute Exchange of Dies (SMED), Lean Office, and Kanban. Coordinate and deliver training as needed across the organization
  • Support and coordinate the activities of continuous improvement
  • Be a resource to the organization to identify opportunities and potential solutions
  • Master's degree in Engineering, Quality, or similar field
  • Applied knowledge of Six Sigma / DMAIC
  • Experience driving concepts of Lean in the office environment

Senior Process Lead Resume Examples & Samples

  • Bachelor of Science in chemical engineering, chemistry, pharmacy or pharmaceutical sciences
  • 5+ years in the pharmaceutical or food industry
  • Detailed knowledge of relevant dosage forms including: unit operation understanding, functionality and criticality of formulation materials and their transformations (e.g. powder technology, colloid science, crystallization, isolation, drying and particle size reduction), plant equipment and analytical testing. Awareness of device/packaging processes
  • Capability to develop basic materials and formulation science input into RCAs (criticality and functionality of materials)
  • Knowledge of regulatory environment, particularly in markets where product is commercialized
  • Track record of improving products, processes and trouble-shooting (problem solving), execution of technical activities including trials and validation activities
  • Experienced in technology transfer, with an understanding of the product development process
  • Able to evaluate potential innovative technology areas relevant to product
  • Thorough knowledge of GMP and EHS requirements
  • Demonstrated in-depth knowledge of Quality by Design and risk management approaches
  • Able to assess/interpret statistical data e.g. process capability, control charts, DoE, MSA
  • Demonstrates ability to contribute to and effectively influence matrix teams, colleagues in other functions and senior stakeholders
  • Demonstrated ability to mentor operational staff and support functions
  • Advanced experience with MS Office (Excel, Outlook, Work) and SAP
  • An M.Sc or PhD in chemical engineering, chemistry, pharmacy or pharmaceutical sciences
  • Lean Six Sigma certifications
  • Project Management experience

Process Lead, Lending Operations Resume Examples & Samples

  • Have an open-eye for risk in terms of identification & providing solutions to mitigate the risk. Responsible for approving high value / time critical transactions, query/ exception handling and timely escalation on the incidents/errors
  • Ensure meeting KPI targets, develop action plans on repeat KPI misses to eliminate recurrence, ensure compliance to governance requirements
  • Timely and accurate delivery of operations metrics - use results to assess productivity and capacity of the team, ensure proper adherence to policies and procedures along with the laid down controls
  • Strong technical knowledge on Base rate/LIBOR/Mortgage operations
  • Possess soft skills as follows like planning and prioritization, collaboration with stakeholders
  • Ability to operate in a dynamic environment of growth and change, ability to work under pressure and to defined timelines
  • Able to demonstrate strong problem solving skills with a logical approach, look at root cause of any issue and drive through initiatives to prevent re-occurrence
  • Team player, reliable, proactive, conscientious, with an eye for detail, excellent written and verbal communication skills

Project Manage / Process Lead Resume Examples & Samples

  • Support a Process Management Director in the paradigm shift from an internal, functional focus to a customer-centric, process orientation
  • Be responsible for using Process Excellence and Lean Six Sigma method, standards, tools and templates to document the current state delivery model, processes, metrics and work with the Director to work toward a target state solution
  • Assist in identifying and prioritizing the critical opportunities (projects) to drive out the optimal service delivery model
  • Work with a process team to focus on business performance that constantly strives to eliminate waste, integrate duplicative processes, and improve customer satisfaction by aligning the business resources in order to execute and implement the business’s future state high performance business model
  • Work with a process team to design, develop and implement a customer-centric, process measurement system
  • Some resources will execute on improvement (DMAIC) and design (DMADV) projects
  • 5 + years professional work experience, with experience working on a re-engineering initiative in the financial services industry
  • Lean Six Sigma Black Belt certification
  • Solid communication skills/business acumen
  • Process design and process mapping experience (Visio)
  • COBIT 5 Foundation certification and/or COBIT 5 experience
  • Preferred experience using the ITIL 2011 Service Lifecycle framework or COBIT 5 Process Reference Model, however ITIL 2011 or COBIT 5 Foundation certification is strongly desired
  • Lean Six Sigma Master Black Belt Certification
  • 6+ years Financial Services Working Experience
  • 1+ years in process reengineering project in financial services
  • 1+ years ITIL 2011 Service Lifecycle framework or COBIT 5 Process Reference Model

Process Lead Resume Examples & Samples

  • 15% - Creating other visual communication tools, other than PowerPoint slides. Including graphics to support Global Finance Communications strategy including all employee newsletter templates, visual aids to be used on the Global Finance Intranet (FinanceWeb). Key stakeholders will be Cargill leaders, Finance employees and Finance leadership
  • 5% - Any other duties as assigned
  • Experience with Adobe suite of design tools
  • Financial acumen and knowledge enough to translate materials from CFP&A and to interpret the needs of our CFO
  • Experience with Decision Support or Management Reporting

Process Lead Resume Examples & Samples

  • Align and manage the development and implementation of the R2R Teams plan with the GBS’s business plan, in order to optimise the achievement of process standardisation & simplification, quality service, cost and compliance objectives in line with Finance Global standards and policies
  • Ensure a high level of customer service & connectivity is delivered by continually improving processes and the skills of staff in the R2R team by building relationships with relevant parts of R&M business by promoting aGBS customer service culture
  • Thorough knowledge and understanding of all relevant procedures, systems and compliance requirements. Maintains a sufficient overview of all activities within the R2R team to enable effective monitoring of overall performance
  • Uses appropriate techniques to network and negotiate with, and influence internal and external individuals and groups to make a significant contribution to the business whilst offering sound independent advice on financial performance reporting matters

Process Lead Resume Examples & Samples

  • Ability to handle a team of 15-20 members & hold responsibility to achieve the Team’s Quality/Compliance consistently on a weekly basis
  • Identify key issues in the process & handling it effectively with the resolution
  • Ability to train members based on the training plan & conduct refresher trainings
  • Ensure to focus completely on Process LAG & Completeness & effective collaboration with Comp. Ops. Team
  • Handle the query queues effectively without any lag
  • Manage the team effectively without any process violation

Global Process Lead Resume Examples & Samples

  • Sets and maintains process documentation within the context of the global policy and monitors adherence
  • Monitors global compliance and process performance, recommends process localization as needed
  • Manages the approval/ rejection of business cases for change requests
  • Proposes the prioritization of initiatives to Governance and Service Delivery teams
  • Accountable for effective process documentation
  • Responsible for new process design and implementation across functional areas
  • Manages initial deployment and prioritizes portfolio of change initiatives that impact overall process
  • Encourages and drives the generation of continuous improvement ideas within the process network
  • Responsible for overseeing the definition, measurement, and establishment of initial service levels and SLA/KPI targets for the functional area
  • Identifies training needs for local users/super users based on changes to process
  • Reviews and approves all changes to current policies and procedures for their functional area
  • Responsible for the final design and solution to support their process in an outsourced service environment
  • Bachelor’s degree in accounting, finance or related field
  • 8+ years in-depth functional expertise (STP, RTR, ATR, OTC)
  • 5+ years project management experience
  • Domestic and international travel is required
  • MS/MBA/MA, applicable certification preferred
  • Control and Process Oriented
  • Global Experience
  • Formal Continuous Improvement training (i.e. Six Sigma)
  • Decisive yet collaborative leadership style
  • Change agent / Visionary

Global Business Process Lead Resume Examples & Samples

  • Communicate effectively, verbally and in writing, to interact effectively with internal and external stakeholders, peers, management and cross-functional areas, to clearly and concisely communicate (written and oral) technical information to non-technical audience, to process owner relationship development skills and facilitation skills with both technical and non-technical personnel
  • Draw out information and develop in-depth understanding of complex processes
  • Determine/refine business requirements
  • Manage time effectively, to meet schedules and deadlines, to work under time pressure, and to pay close attention to detail
  • Analyze and identify process alternatives to meet the objective to standardize the processes
  • Constantly seek and acquire knowledge of manufacturing processes
  • Drive and force decision processes

Process Lead & Agile Tools Specialist Resume Examples & Samples

  • Work with teams to improve their ability to plan, build, and run services across an end-to-end value stream
  • Help teams improve their utilization of existing tools across a diverse set of processes including intake, backlog grooming, sprint and release planning, test planning and execution, incident management, and problem management
  • Provide process and tools training, coaching, and mentoring for new and established agile teams of varying degrees of size and maturity
  • Develop metrics, dashboards, and advanced filters to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Determine ways to optimize and improve JIRA setup
  • Provide user management, training, and support for JIRA to development and project teams as needed
  • Apply built-in customization and third party add-ons to extend JIRA functionality as needed
  • Must have expert-level knowledge in installing, integrating and managing Atlassian tools (specifically JIRA and Confluence) Serve as internal subject matter expert on implementation, management, and support of the Atlassian Software Stack
  • Managed large enterprise scale instances of JIRA/Confluence
  • Basic scripting (any language) and Java development experience
  • Atlassian JIRA/Confluence plugin development experience a big plus
  • Experience with configuration management/deployment automation tools like Chef a big plus
  • Proven knowledge of Agile/Lean software development process and practices
  • Proven success helping teams adopt and apply agile/lean principles and practices
  • Experience coaching agile teams as a Scrum Master
  • Experience transitioning teams from Waterfall to Agile
  • Experience in tool improvement and building tool integrations
  • Experience in Continuous Integration and Delivery practices and tools (e.g. Jenkins, Puppet, Chef)
  • Knowledge of international standards and methodologies, e.g. CMMI, ITIL, Six Sigma, PMBoK
  • 3+ years of experience in the administration, configuration and support of Atlassian tools which may include some or all of the following: JIRA, Confluence, add-ons, associated plug-ins and extensions, Project Setups, Epics, Components JIRA Reporting and Report Filters, JIRA Projects Role, Access and administration JIRA REST APIs
  • 2+ years’ experience in scripting (any language) or java development

Process Lead Resume Examples & Samples

  • Customer Support & Interaction with Sub-processes / Process owners
  • Responsible for the Service Delivery as part of the Mexico T&E Back office operations. This primarily includes
  • Work collaboratively with the Asst Manager and the team to support the process
  • Accountable to independently manage delivery of assigned functionalities
  • Serve as First Level Escalation Point for the process
  • Mentor/Coach the team members periodically and build competencies
  • Build process efficiency and develop a high performing team
  • Generate and actively seek to learn new ideas and solutions, and encourage new ways of doing things
  • Support & coordinate ongoing projects & standardization initiatives
  • Process Support and Improvements
  • Maintain status quo to standardize existing process and Identify key deliverables/factors that inhibit optimal performance
  • Actively participate in all key initiatives that create departmental/Organizational impact
  • Facilitate liaison with teams internally and externally to identify process gaps and resolve them by engaging with required sub-process owners/ business partners
  • Actively participate and contribute to the ongoing T&E system implementation project
  • Education level and/or relevant experience(s)
  • Bachelor’s degree in Finance required
  • Should have a good knowledge and understanding of T&E process
  • Attentive to detail and sensitive to timelines
  • Ability to communicate effectively through various means with internal and external customers
  • Ability to drive the team to meet/exceed set performance benchmarks
  • Fluent in spoken English and comprehensive in written communication
  • Demonstrate Organization values in day-to-day operations and decision-making
  • Ability to liaise with teams internally and externally to identify process gaps and resolve them by engaging with required sub-process owners/ business partners
  • Fluent in Spanish - both oral and written

Senior Process Lead Architects Resume Examples & Samples

  • Maintain contact with other disciplines/groups to ensure
  • Project Manager and/or Engineer are aware of problems of progress delays
  • Proper interchange of information
  • Proper interchange of documents
  • Interface is correctly defined
  • Design Process plants and support building blocks with inputs from Process Engineering, Process Mechanical, Civil & Structural and other Engineering disciplines and fulfilling client stated requirements
  • Be able to provide solutions with very little inputs from clients
  • Have working knowledge with Standards such as NBC, IBC, cGMP requirements
  • Compulsory user knowledge of Software such as Autodesk AutoCAD, Microsoft Office
  • Preferred user knowledge of additional Software tools such as Autodesk Revit, Bentley Microstation, Sketch up, Adobe Photoshop
  • Be open to get training on in house tools and proprietary software and tools and utilize for efficient work flow in organization
  • Reviewing all aspects of design and construction for consistency and safety

Service Asset Configuration Mgmt-process Lead Resume Examples & Samples

  • Ensure that assets under the control of the IT organization are identified, controlled and properly cared for throughout their lifecycle
  • Identify, control, record, report, audit and verify services and other configuration items (Cis), including versions, baselines, constituent components, their attributes and relationships
  • Account for, manage and protect the integrity of Cis through the service lifecycle by working with change management to ensure that only authorized components are used and only authorized changes are made
  • Ensure the integrity of Cis and configurations required to control the services by establishing and maintaining an accurate and complete configuration management system (CMS)
  • Maintain accurate configuration information on the historical, planned and current state of services and other Cis
  • Support efficient and effective service management processes by providing accurate configuration information to enable people to make decisions at the right time – for example, to authorize changes and releases or to resolve incidents and problems
  • Ensures the appropriate inputs and outputs of the process are being produced
  • Guides process practitioners (anyone that executes any activity within the process(es)) appropriately
  • Develops and leads routine trainings, table tops, and lunch and learns to promote overall process knowledge and adoption
  • Develops and provides training for process analysts in the day to day operations of the designated process
  • Produces and monitors process KPI reports
  • Leads routine process audits and provides leadership reports
  • Facilitates Continual Process Improvement efforts and assists the Process Owner in strategy to mature the processes and publish hard value statements
  • Supports process integration with other ITSM processes
  • Provides availability 24 x 7 as needed to provide emergency process guidance and direction to process practitioners
  • Handles routine, day to day process issues that may arise
  • Facilitates routine meetings with cross-functional teams to drive process activity
  • Routinely handles conflicts and politically charged situations to help drive teams to resolution
  • Promotes mission, vision, and values of SCL Health, and abides by service behavior standards
  • May be required to float to other departments (within scope of competency and qualifications) based on business need
  • May be required to perform on-call duties on an ad-hoc basis or on a regularly assigned shift
  • 5 years relevant experience with IT
  • Prior experience supporting IT Service Management process areas

Process Lead Engineer Resume Examples & Samples

  • Strong leadership, collaboration, negotiation, interpersonal and team-building skills. Experience in systems engineering, product development, and process improvement
  • Working knowledge of systems engineering methodologies, CMMI and ISO concepts
  • Bachelor's degree in a technical field and minimum of 5 years of systems engineering experience
  • U.S. citizen and current security clearance – secret (or ability to obtain)
  • Advanced degree in a technical field and minimum 7 years of experience
  • Experience with engineering, manufacturing, operations planning & control and/or supply chain
  • Experience with Agile and MBE methodologies and associated tools
  • Six Sigma training and/or Greenbelt
  • Completed minimum CMMI v1.2 Level 3 Training

Business Process Lead Resume Examples & Samples

  • Analyses business processes and information flows to establish, develop/improve the overall supply chain function’s effectiveness and efficiency and in compliance to related Corporate and regulatory requirement
  • Works with cross-functional managers to gain consensus on team project priorities. Leads supply chain group support of major business systems initiatives such as SAP enhancements
  • Works with Corporate, Operations, IT, Supply Chain as well as Materials/Supply Chain functions across the plant network in the prioritization of the process to set priorities. Define user requirements specifications, create testing scenarios and successfully roll out new IT/SAP projects and enhancements
  • Work with the users in the Supply Chain Team to define and test SAP reports, databases or other systems functionality and tools as required
  • Additional Duties:Develop and administer technical skills assessments for systems (e.g. SAP) to Supply Chain personnel to identify training needs requirement
  • Design functional /systems/ tools training and educational documentation for employees in Supply Chain Functions. Implement Business Essentials tools for the Supply Chain Dept
  • Create reports for Supply Chain Department and benchmark with other BSC sites. Develop and roll out corporate projects in production plants
  • Ensure sustaining of correct materials flow. Governing the process of delivering materials to the production lines until end customers
  • Work with corporte leaders to influence planned systems changes
  • Identify system improvement opportunities. Lead and work with users to identify, diagnose and solve system issues
  • 8 years of work experience with 3 years in supply chain/demand planning/business process function
  • Experienced in ERP i.e. SAP transaction in particularly Material Management, Sales and Distribution module with interfaces with other related function e.g. finance(GST refund), sales & demand planning
  • Well-versed in business process e.g. Source-to-Pay, Order-to-Cash requirement including strong understanding of the various master data requirements
  • Experienced in managing and liaising with international trade requirement and compliance, including supply from sister companies / sites. Exposure to a Multi-national Corporation (MNC) environment
  • Experience in SAP/MRP system implementation or upgrade would be an added advantage

Process Lead-gss Resume Examples & Samples

  • 1year experience using Walmart internal accounting systems (for example,Retail Link,QMF)
  • 1year international customer service experience
  • 1year project management experience
  • 2 years experience using basic functionality of word processing,spreadsheet,and database software

Distributed Process Lead Resume Examples & Samples

  • Provide detailed analytics for the Global Command Center and Core Infrastructure Teams to be able to utilize
  • Lead respective infrastructure projects to deliver additionally Service Monitoring and Level 1 support for the Core Infrastructure teams
  • Maintain continuous relationships with the Points of Contacts (POC) in Core Infrastructure Services
  • Created business tailored solutions to improve the service offerings provided by the CTI Command Center Operations
  • Provide insight regarding technology platform, the individual is aligned to properly communicate effectively improvements identified within technology to strengthen the business operations and internal management team relationship
  • Interaction with and oversight of Regional Platform Leads to ensure consistency is reached amongst the technology supported within all three Command Center
  • Assist in creating consistent training for all technology functions globally for Service Monitoring and Level 1. The individual will coordinate efforts with the GCC Training team to ensure the training material is up to date, in a timely manner
  • 2+ years with Excel and ability to demonstrate proficiency
  • 2+ years experience with detailed analytics and critical thinking
  • Basic knowledge and understanding of databases and programming
  • Effective Communication skills with ability to communicate with Senior Management comfortably
  • Experience with lean methodology
  • 2+ years project management experience
  • 2+ years with process improvement and mapping

GL Process Lead-bangalore Resume Examples & Samples

  • Provides moderately complex financial analysis that is either transactional or analytical for a financial function or a business
  • Establishes and maintains relationships with business leaders to actively ensure financial analysis needs are met
  • Handles more complex business issues
  • Provides analytics to business initiatives
  • Develops a deeper understanding of HP's financial processes and a detailed knowledge of the business
  • First level university degree with a focus in business or economics recommended or equivalent experience
  • Typically 2+ years of experience as a financial analyst
  • May have experience in more than one finance function
  • Basic understanding of accounting processes and principles
  • Good business application skills (e.g., Microsoft Excel)
  • Good teamwork skills

Performance Management Process Lead Resume Examples & Samples

  • Deliver in line with finance service centre strategy to meet agreed SLAs KPI targets and budgets (including controllable costs and staffing levels within the area)
  • Through effective leadership and promotion of Equal Opportunities, reinforce management practices and communication processes to define and enhance individual and team performance and inspire positive motivation and commitment of all staff within the R2R team
  • Ensure that all selection, training, development and deployment practices for the R2R team are operated effectively in order to minimise attrition and ensure staff performance, leadership and development potential is maximised
  • Manage the R2R team input into the quarterly GBS Due Diligence process, and take accountability for internal control integrity across the FA process
  • Support key central projects
  • Lead the Performance Managers & Analysts who are
  • Accountable for the performance reporting activity across the cluster
  • Responsible for the annual planning & rolling forecast process for the cluster
  • Accountable for the delivery of the cluster’s annual Plan process, managing the process with support from Sales and Marketing to ensure complete alignment. Responsible for the validity, accuracy and performance insights (multiple lenses, i.e. brands, channels, geography, strategic accounts, etc)
  • Drives strategy refresh activity through translation of financials to enable the business to fully understand the impacts of decisions
  • Accountable for the Rolling Forecasts (RFs) based on, and integrated with, the LBM forecast to support the E&A GFO submission, including the timely reporting of the forecasts. Includes specific performance insights and associated analysis (Vulnerabilities & Opportunities) ensuring that the forecast have integrity and have been subject to sufficient level of challenge and subsequently fully reflect business risks
  • Contributes to business case preparation & subsequent review of FMs & CAPEX expenditure where required. Facilitates conversations between relevant parties to ensure underlying performance is well understood and to proactively challenge and propose performance improvements
  • Monitors the in-year performance, develops and maintains KPIs to track performance, recommends and implements interventions where necessary
  • Partners with other business stakeholders, including the ARC team members to provide detailed analysis of focus areas of performance, providing insights and interventions as required
  • Drive process improvement, standardisation, integrity and assurance initiatives for the Performance processes.Create foundations of GBS Performance Management Services & devise an optimized framework managing business complexities in a proactive & credible way
  • Ability to support and implement a strategic plan across a team
  • Relevant previous experience in a leadership position, delivering financial performance reporting accountabilities
  • Experience in leading and managing teams, preferably in a large scale shared services operation, using best practice techniques including work efficiency management
  • Ability to use a wide range of tools and techniques to lead, guide, motivate and support staff and makes full use of opportunities to coach and develop managers and other direct reports so as to maximise their performance, leadership and development potential
  • Proven track record demonstrating ability to interact with and influence people at all levels within the organisation
  • Proven leadership experience working with diverse cultures and able to coach team in order to improve capability
  • Extensive experience of reporting and MI processes (actuals, RF & plan) with a focus on performance analysis and intervention
  • Ability to quickly assess areas requiring attention and/or intervention, with a strong demonstration of business partnering to drive business performance

Production Process Lead Resume Examples & Samples

  • 1-2 years work experience
  • Ability to work with data and information
  • Intermediate Microsoft Excel skills
  • Demonstrated ability to assimilate technical data to support recommendations
  • Demonstrated self-motivated, personal leadership
  • Ability and commitment to drive change in the organization
  • Leadership skills, ability to lead a small project team
  • Ability to present to small groups
  • English language - medium level
  • Familiarity with structured problem tools useful but not mandatory
  • Specific technical mastery useful but not mandatory

Data Migration Process Lead Impact RR Resume Examples & Samples

  • Deployment of the global solution for Release 2 countries / entities
  • Process design for Release 2 gaps, e.g. Dual GAAP, systems integration testing, development of training materials, assistance with change management, cutover at the Go Live date and ongoing support to the users following deployment
  • ERP implementation experience
  • Good knowledge of SAP ECC6 0 FI, CO, AA, AR, AP, PS
  • Qualified or part qualified accountant
  • Advanced Excel skills for analysis and reconciliation
  • Ability to manage large amounts of data
  • Experience of process analysis and design
  • Experience of working within an international environment
  • Knowledge of Oracle

Global Demand & Fulfillment Process Lead Resume Examples & Samples

  • A Minimum of 7 years functional experience in Demand Planning or relevant field of expertise with significant exposure to Commercial operations
  • 5 years of working with SAP APO, ECC
  • Experience with Rapid Response or relevant other DRP is a plus
  • Proven know how in Business Analytics, MS Access, MS Excel, MS Office, MS Word, MS Power Point,
  • Direct hands on experience with Demand Planning Systems, Supply Chain Systems deployments, hyper care and sustainment
  • Subject Matter expertise in the areas of Forecasting, Demand Planning and Management, End to End Network Planning, Inventory Management, Value Chain Management and strong analytic skills
  • Exhibit strong relationship building skills and have the ability to effectively interact with cross functional teams and influence them through a business focused approach
  • Strong team-player with leadership, interpersonal, presentation skills and communication skills
  • Excellent problem resolution skills with ability to work under pressure in a highly visible role
  • Proven Track record of implementing complicated Supply Chain Planning processes and continuous improvement initiatives (Project/Program Management) as well have a strong understanding of Master Data and its important place in today’s processes and systems
  • Related experience in the areas of Commercial Third Party Management as well as S&OP/IBP is a strong plus  

Process Lead Resume Examples & Samples

  • Monitor production to ensure that quality, productivity, and cost standards are maintained
  • Provide employee training to ensure that employees are performing job responsibilities effectively
  • Assist with the supervision of sanitation operations as necessary to promote and maintain a clean and food safe environment
  • Enforce plant rules, regulations and procedures
  • Evaluate subordinate performance, communicate with employees, and provide information for work performance improvement
  • Participate in the support of plant and company safety programs, promoting and maintaining a high level of awareness and adherence to defined employee safety requirements such as lock-out/tag-out, personal protective equipment, confined space entry, etc
  • Bachelors' degree in Business Administration, Supply Chain, Engineering, Food Science, Agricultural Sciences, or other Natural Science degrees preferred. Other degrees will be considered
  • Two years+ supervisory experience preferred
  • Previous experience working in a manufacturing environment preferred
  • Understanding of manufacturing processes and loss
  • Knowledge of GMP’s
  • Working knowledge of plant equipment and safety
  • Ability to distinguish normal/abnormal
  • Excellent communication, interpersonal, problem solving and organizational skills
  • Previous experience in a food-processing or manufacturing environment is a plus
  • Ability to work weekends and/or shift work with a strong work ethic and employment history
  • A self-motivated individual that is able to multi-task and lead others

Senior Business Process Lead Resume Examples & Samples

  • Oversee CSI initiatives, process improvements and service improvements
  • Ensures performance is optimized
  • Continually measures performance by determining what needs to be measured and directing resources to do so
  • Activities include directing process engineering activities, assisting Engineers with the product selection process by helping to gather requirements and determining a methodology for selection
  • Creates and designs user surveys and performs analysis on the results
  • Interacts with change management and transition activities to ensure continuity of operations
  • Provides reports to DHS
  • Analyzes business and technical processes to formulate and develop new and modified business information processing systems

Process Lead Resume Examples & Samples

  • Design way of working in the Supply process
  • Develop strategies into process requirements
  • Reengineer business processes in the Supply Chain
  • Assess capability in the end to end processes
  • Manage financial result

Process Lead Resume Examples & Samples

  • Think Data, Data, Data
  • Deploy Analysis and Reporting Activities in Business Intelligence Environments
  • Perform Full Analysis Lifecycle and efficient plan including requirements, design, implementation, tests and delivery
  • Mine massive amounts and perform large-scale data analysis to derive into useful business insights
  • Understand business problems, translate them into quantitative models, and help choose the best applicable statistical and analytical tools to drive a solution
  • Opportunities to work with: SQL, R, Python, Java, C++, C#
  • Openness for your ideas, innovation and improvements
  • A great team!

Process Lead Flylight Team Project Resume Examples & Samples

  • Dissect, stain and mount Drosophila brains and ventral nerve cords (adult and larval). All steps must be performed at consistently high quality according to established protocols
  • Image Drosophila brain and ventral nerve cords using Zeiss LSM700; LSM710 and LSM780 confocal microscopes
  • Train and guide research technicians to perform multiple tasks while planning and coordinating the team’s day-to-day schedule
  • Quality control of confocal images and any other aspect of the workflow
  • Keep meticulous records, document work effort, schedule and estimate time for upcoming projects, and prepare reports
  • Communicate effectively with the manager, team members, researchers, and other support groups at Janelia
  • Demonstrate proactive and flexible problem solving
  • Report on the production process output and microscope performance on a weekly and monthly basis
  • Participate in project meetings and planning sessions
  • Master’s degree, PhD, or equivalent education and experience in the life sciences
  • Experience in tissue preparation and confocal microscopy (experience with Carl Zeiss confocal microscopes preferred)
  • Experience in Drosophila Biology / Neurobiology is a major plus
  • Demonstrated ability to work in a team, meeting or exceeding predetermined scientific goals and milestones
  • Previous experience in project management is a plus
  • Expert knowledge and hands-on experience in immunohistochemistry and confocal imaging
  • Excellent interpersonal skills to communicate efficiently with colleagues
  • Strong organizational skills to develop and optimize project schedules and team planning
  • Commitment to the team’s goal of providing outstanding technical support for research projects

Private Bank Global Process Lead Resume Examples & Samples

  • Strong with Microsoft Visio (or ability to learn quickly)
  • Very Good communication (Written and Verbal)
  • Ability to work with management comfortably
  • Self-Starter and ability to take ownership
  • Ability to work under pressure and meet tight deadlines

Soy Process Lead Resume Examples & Samples

  • 2 or more years of experience in a manufacturing setting
  • Ability to understand process flow and equipment interlocks
  • Ability to solve basic troubleshooting situations related to equipment operation
  • Familiar with basic computer applications including MS Word and Excel
  • Ability to solve simple math problems relating to formulation calculations
  • Must be able to work overtime and weekends
  • Must be able to pass a pre-employment medical and fit test for respirator use
  • Must be able to wear hard hat, hair net, safety glasses and safety boots

CSB Germany Demand Generation Campaign Manager & Process Lead Resume Examples & Samples

  • Process lead for marketing plan execution DE/FR/SW ; creative asset feedback/Vendor funding processes/coordination of localization process.Execute all planned Demand Gen activity on time, in full and to a high level of quality. Maintain detailed project plans to ensure delivery
  • Manage regular project planning and update meetings to monitor and drive progress. Drive consistency of messaging to CSB end customers across all RTMs – Direct Offline, Online
  • Link closely with the Retail and Direct teams to ensure sharing of plans, cross-fertilisation of activities and transparency of all initiatives to ensure consistent delivery of coherent messages to end customers
  • Ensure that all Vendor Funding partners are aligned, approve all plans and that all funding requirements are met. Provide comprehensive proof of execution details in line with Vendor Funding requirements and process to ensure that net marcom targets are achieved
  • Engage external Partners effectively. Specifically Agency Management 1)providing written briefs to agencies on all key projects; 2) ensuring pro-active and clear communication in a timely manner; 3) positive and professional behaviours are upheld; 4) Ensure timely decision making to get to deadlines make sure message is understood and outputs match expectations
  • Manage Comms plan – with a focus on effective ‘Messaging’ which resonate with our target audience groups. This will include representing the DE/FR/SE market in all conversations on Comms development with Global
  • Have regular interlock with the merchandising & online team to ensure the messaging, the offers, the price point and the products are aligned with the go to market strategy and vice versa; provide feedbacks and ideas, voice over challenges through good team work interactions
  • Language: German fluent (must), English business level
  • Proven, successful Marketing experience in the Consumer market
  • Considerable experience in managing and getting the best out of Media agencies
  • Specific experience of key vehicles – Search, Affiliates, Digital display
  • Mix of analytical and creative skills. Strong, structured Project management skills
  • Fluent in English, highly articulate and well developed language skills to help drive effective comms
  • Commercial awareness and understanding
  • Strong operational capability. Diligence. Attention to detail. High quality of work output. Strong Team player
  • Demonstrable ‘Entrepreneurial Spirit’ and fresh thinking approach. Ability to effectively motivate and manage agencies
  • Knowledge of Consumer PC/technology market a positive but not mandatory
  • Diligence and accuracy of work. Positive emotional attitude. Self-aware and high willingness to learn and develop

Enterprise & Partner Migration Tools & Process Lead Resume Examples & Samples

  • Customer facing skills to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
  • Demonstrated ability to think strategically about business, product, and technical challenges
  • Proven track record of managing and delivering large-scale IT projects including definition and execution of successful project controls on a large scale
  • Highly technical and analytical, possessing 5-7 years of implementation/consulting experience
  • Deep hands-on experience leading the design, development and deployment of business software at scale
  • Strong track record of implementing AWS services in a variety of distributed computing environments
  • Integration of AWS cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc
  • Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
  • Working knowledge of software development life cycle (SDLC) and agile/iterative methodologies required. Scrum Master experience a plus
  • Experience working within software development or Internet-related industries
  • Strong verbal and written communications skills and ability to work effectively across organizations
  • BS level technical degree required; Computer Science or Math background preferred; MS degree desired
  • Visible IT Industry thought leadership on relevant topics related to enterprise IT infrastructure
  • Vertical industry sales and delivery experience of contemporary services and solutions
  • Experience with design of modern, scalable delivery models for technology consulting services
  • Business development experience including complex agreements w/ integrators and ISVs
  • International sales and delivery experience w/ global F500 enterprise customers and partners
  • Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc
  • Advanced degrees in engineering and/or business

Pharmacovigilance Process Lead Resume Examples & Samples

  • Lead the business component of IT projects/systems related to assigned processes, leading enhancements and managing releases with impacted line functions
  • Lead the resolution of queries from other functions and Country Organisations (COs) related to assigned processes and act as consultant to Patient Safety associates and other line functions on regulatory requirements. 5. Perform impact assessment on emerging regulations and ensure ongoing compliance of assigned processes to global regulatory requirements
  • Establish clear processes for tracking (Key Performance Indicators), compliance reports and quality checks for assigned processes to monitor regulatory compliance as well as compliance to internal requirements and, in the case of any delays, investigate the root cause and implement corrective and preventative actions
  • Develop the training and communication strategies for assigned processes for Novartis and third party associates and, produce and maintain the required training documents
  • Act as the subject matter expert for assigned processes during audits and inspections, lead the preparation of responses to findings and the development and implementation of corrective and preventative actions
  • Represent Novartis externally as a subject matter expert for assigned processes
  • Support the Head of Pharmacovigilance Process Excellence and Metrics Analytics / Group Head of Pharmacovigilance Process Excellence and Metrics Analytics in developing and implementing operational strategy for assigned processes including outsourcing strategies
  • Deputize for the Head of Pharmacovigilance Process Excellence and Metrics Analytics / Group Head of Pharmacovigilance Process Excellence and Metrics Analytics and assist with the recruitment of new staff

Operations Process Lead Resume Examples & Samples

  • Leadership skills, strong communication skills, and effective organizational skills
  • Excellent oral and written skills with demonstrated commitment to written documentation
  • Well-honed critical thinking skills
  • Understanding of Cloud technologies and Operational Support for Platform as a Service and Software as a Service
  • Demonstrated understanding of regulated environment - FDA Quality System Regulation (21 CFR 820), and EU – Medical Device Directive (MDD) requirements
  • Understanding of FDA Development Guidelines, IEC 62304, AAMI TIR 32, and ISO 14971
  • Project Management Professional (PMP) certified a plus
  • Training in and understanding of ITIL

Senior Process Lead Resume Examples & Samples

  • Coordinating all activities related to the external procurement of Products/Services
  • Competent in problem solving and solution definition
  • Searching for new solutions, supplier, cost optimizing
  • Identifying potential opportunities that may lead to improvements in cost, quality and delivery
  • Responding to queries and solving problems related to finance process
  • Salary adequate to your competencies

A-senior Process Lead-john Deere Resume Examples & Samples

  • Interact with client stakeholders to get required inputs for resolving errors and executing workflow tasks
  • Interact with and guide the offshore team executing transactions
  • Establish a process to periodically analyze the full range of activities and services provided to manage and resolve the PDM error logs
  • Present recommendation for future programming improvements and training opportunities
  • Governance, Client Communication and Status reporting to client management
  • Training, team mentoring and knowledge management
  • Project quality. SLA and risk management
  • Help and guide the team to resolve systemic, redundant, and simple errors
  • Forward unresolved errors to unit contacts / Coordinate with the units to resolve those errors
  • Establish and maintain a tracking and reporting system to confirm that errors are corrected in a timely manner regardless of the manner of resolution

Business Approvals Process Lead Resume Examples & Samples

  • Ability to deliver against strict and often tight deadlines
  • Highly organised and able to demonstrate a track record of achievement
  • Technically strong with high systems literacy (particularly MS Excel)
  • Resilience in order to cope with the many varying demands from functional management
  • Well-developed communication skills, as the role will involve liaison with finance and non-finance personnel throughout the organisation
  • Comfortable in managing the needs and dealing with senior stakeholders
  • Good understanding of organisational structure
  • Person wanting to make an impression on the department, and flexible enough to support the wider team / function
  • Ideally, the role should be filled by a qualified accountant although candidates studying towards a recognised Accounting Qualification with relevant experience will be considered

Process Lead-rtr Resume Examples & Samples

  • 50% Ownership of monthly checklists: coordination of regional schedule for JDE Period End Close to ensure financial deadlines are kept while providing support and collaboration with Regional PEC Coordinators to resolve JDE Period End Close issues
  • 15% Coordinate with Regional JDE PEC Coordinators
  • 10% Coordinate and/or collaborate with Global RTR GPO Team & Regional PEC Coordinators for ensuring adherence to required global standards
  • 15% Project work: work with Global RTR GPO Team & Regional PEC Coordinators to execute continuous improvement projects related to JDE Period End Close and the use of Runbook Smart Close functionality
  • Bachelor’s degree in Accounting/Finance/IT or equivalent business experience
  • 5+ years accounting experience
  • Ability to take initiative and work both autonomously and as part of a group
  • Ability to work with team members located in different countries, with different cultural backgrounds, and at various levels in the organization
  • Ability to coordinate and facilitate discussion with multiple constituencies and to bring the groups to consensus
  • Must possess good organizational skills
  • Demonstrates clear and concise written and verbal communication skills and good listening skills
  • Demonstrates strong analytical skills, able to investigate problems, find solutions, and determine best approach to resolve issues

Prtp Process Lead Resume Examples & Samples

  • 60% Manage Procure to Pay operations supervisory responsibilities for invoice processing of PO Invoices, Non PO Invoices, debit memos, credit memos, Payment proposals generations, executions and handling of the payment exceptions etc
  • 15% Booking accruals/reversals, resolving period close exceptions and closing the period
  • 10% Balance sheet reconciliation
  • 10% Build and maintain relationships with BU partners. Participate in any special projects
  • 5% Participate and conduct COSO and other Finance job family trainings
  • Knowledge and experience of handling Procure to Pay process operations in shared services or in an outsourcing organization
  • Ability to document effectively and communicate with cross-border colleagues/customers
  • BA or MBA in Finance and Accounting
  • 6-8 years of experience in finance operation with good expertise in Procure to Pay and related Finance processes
  • Prior experience of managing a team with people management responsibilities
  • Experience of working in shared service operations would be preferred
  • Self-starter with excellent MS-office skills
  • End to end process knowledge on PTP
  • Superior Team management and supervisory skills
  • Advanced working knowledge of MS_Office (Word / Excel/ Powerpoint)
  • Excellent Interpersonal & Communication Skills

Process Lead-bookings Operations Resume Examples & Samples

  • Assume SME (subject matter expert) role with knowledge of end to end process of Bookings and Manual Adjustments
  • Partner with cross functional teams on company-wide initiatives to ensure programs are in adherence to the World-Wide Bookings Policy
  • Understand the processing of License, Professional Services Organization (PSO), SDP & Renewals orders
  • Drive business calls, handle multiple stakeholders, and be accountable to senior management by producing/maintaining accurate data
  • Assist in integrating newly acquired companies into the Bookings system
  • Drive steady improvements to and automation of current processes and reports with a focus to drive innovative analyses
  • Deliver quality output with an attention to detail
  • Understand impact of the order process and adjustments to downstream teams such as Finance

Process Lead Resume Examples & Samples

  • Mange & develop the relationship with the client. Be the single point of contact across domains for selected clients
  • Process management. Ensure that the service levels meet the requirements of SLA
  • Ensure operating effectiveness of various control measures and procedures in place
  • Be involved in securing operations for newly transferred processes

Process Lead RTR Resume Examples & Samples

  • 7 to 10 years for Process lead in finance operation with good expertise in Record to Report and related Finance processes
  • Self-starter with good MS-office skills
  • End to end process knowledge on RTR
  • Working Knowledge of ERP (JDE) would be preferred
  • Flexible to work in any shifts
  • To work independently with limited supervision
  • To demonstrate analytical skills
  • Good working knowledge of MS_Office (Word / Excel)
  • Good Interpersonal & Communication Skills

VP-data Process & Infrastructure Process Lead Resume Examples & Samples

  • Apply critical thinking in evaluating current and target state processing
  • Seek opportunities to strengthen controls and automate / reengineer processes to both strengthen processes and create efficiencies
  • Evaluate process capabilities in light of regulatory requirements
  • Manage projects arising from automation & reengineering opportunities identified
  • Role supports various regulatory initiatives (CCAR, OCC Heightened Standards, BCBS 239, etc)
  • Interacts with 1st and 2nd lines of defense and stakeholders at various levels within the organization
  • Ability to synthesize complicated processes into process flow diagrams
  • At least 5 years of financial industry experience
  • Strong knowledge of regulatory requirements (Heightened Standards, BCBS 239, CCAR, etc.)
  • Sound knowledge of re-engineering complex financial processes and ability to seek process improvements
  • Strong understanding of governance and controls over complex financial processes
  • Broad product knowledge
  • Strong understanding of project management
  • Computer literacy – Office Suite, etc
  • Strong organizational, time management (prioritization of tasks)
  • Quality orientation and attention to detail
  • Interpersonal skills/ Communication skills / teamwork/Assertiveness
  • Ability to deliver a sound product under tight cost and time budget constraints
  • Proactive, problem-solving approach to responsibilities
  • Proactive involvement in business process enhancements
  • Strong Business Writing Skills

Business Process Lead Resume Examples & Samples

  • Leading Business Process design work for managing online orders in 3M’s partner portal
  • Articulating business requirements per project standards
  • Developing world-class user experience in partnership with 3M’s user experience team
  • Supporting functional design authors with subject matter expertise
  • Identifying and preparing communication materials
  • Supporting go-live activities through preparation of release notes, test script development, and test script execution
  • Minimum of three (3) years of technical project experience in an enterprise development environment
  • Experience working on eCommerce implementation projects
  • Master’s degree (MBA or MIS) from an accredited university
  • Two (2)+ years’ experience working with Agile software development methodology
  • Six Sigma Green Belt certification or higher
  • Previous 3M order management experience

Rtr-process Lead Resume Examples & Samples

  • 7 to 12 years for Process lead in finance operation with good expertise in Record to Report and related Finance processes
  • Prior experience of doing onsite migration and experience in creation of effective desktop procedures/standard operating procedures
  • Strong team player and ability to handle tasks under pressure and in a timely manner with required quality

Analytics & Process Lead Resume Examples & Samples

  • Responsible for Delivery of Analytics for Global Sourcing. The Lead will execute projects that enable process transformation, Technology deployment and change management that will provide the Procurement organization with clear visibility and efficient use of the financial and required data to drive breakthrough performance in cost savings and efficiencies. The Lead will be the responsible for driving analytics excellence
  • Support Strategic sourcing business objectives and goals. Directly contribute to the Procurement value creation goal through process efficiency and provide Continuous Improvement Projects
  • Implement leadership reports, providing tracking on key departmental KPI's
  • The Lead will be able to analyze and organize data. Drive value for the Procurement Organization and help build consistent Metrics across the organization
  • Lead/manage interactions with key stakeholders, Collaborate effectively across different organizational levels, functions, businesses, and geographies to realize procurement goals and objectives. Work with business unit leadership to report and monitor process compliance
  • Implement harmonized standards across the global organization, effective controls and companywide spend management and reporting. Develop and implement P2P initiatives to reduce transaction costs, consolidate volume and create efficiency. Develop systems policies and procedures for the operation of procurement activities
  • Conduct current state assessments to identify gaps to standard model, Develop and implement gap resolution / implementation plans
  • Lead process improvement projects as assigned in diverse areas such as Requisition to pay process, Sourcing processes etc. Execute implementation plans to deliver quality results within defined timelines
  • Remain current with market trends through relationships with suppliers and market experts; identify and communicate new technologies and solutions to key problems in the systems area
  • Minimum of Bachelor’s degree in Business, Management, Accounting or Finance, or related field, Master’s degree preferred. Minimum of 5 years’ experience with SAP or other ERP as well as experience with Microsoft Excel and Word
  • Strong research and analytical skills with the ability to create executive level analytical work products that support the recommended Procurement strategies
  • Self-motivated with ability to manage multiple projects at any given time
  • Provable negotiation skills with the capability to put forth examples of recent significant accomplishments
  • Proficiency in software applications: Excel (incl. VBA), Word, and PowerPoint
  • Experience using analytical software such as Tableau, Qlikview or similar applications
  • A very high proficiency in business communications both written and oral
  • Strong conceptual understanding of business, finance, and accounting

Process Lead Resume Examples & Samples

  • Working in continuous improvement end-to-end working groups carrying out governance and benefit realisation
  • Process mapping i.e. ‘as is’, ‘to be’ and in some instances Operation Model observations
  • Introducing controls such as preventative, detective, tolerance driven, error proofing
  • Ensuring metrics are meaningful and tell us if we are getting better or worse
  • Supporting Process Champions
  • Participating in ad-hoc projects
  • Creating, validating, refining and expanding the model
  • Contributing to delivering the departmental process objectives
  • Process expertise, experience of creating, analysing and maintaining business process models in a standard modelling tool, preferably applying BPMN
  • Able to discover and analyse complex process flows within a defined process architecture applying a standard notation (EPC / BPMN)
  • Performance and productivity oriented to drive quality Programme performance and delivery
  • Proven experience with Risk Management and/ or Control policies and procedures
  • Able to run Process Discovery workshops with process performers and play back findings to senior member of staff, including gap analysis of requirements vs current capabilities
  • Good working knowledge of the Legal and/ or Compliance processes
  • Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesise recommendations and focused on results
  • Lean and/or Six Sigma Process experience (beneficial)
  • Work experience in a Compliance, Ops Risk or other 2nd line control function within a global/universal bank (beneficial)

Process Lead-VP Resume Examples & Samples

  • Understanding and interpreting existing business process and future requirements
  • Creating, validating, refining and expanding the model (where appropriate)
  • Detailing the model from Process to task and procedures into training materials
  • Planning, execution and delivery of problem solving and other associated workshops (including documentation and communication of outputs)
  • Previous experience working effectively in globally diverse teams and matrixed organizations
  • A minimum of 5 years experience in Financial Services (industry or FSI consultancy) with understanding of core banking products, front-to-back processes and market/regulatory trends – notably in the domains of Money Laundering, Risk Assessments and/or CTF/Sanctions
  • Other skills including
  • Maturity of approach and high levels of integrity
  • Organised and structured work style, working calmly under pressure
  • Strong analytical, workflow and data interpretation skills
  • Understanding of Compliance, Anti Financial Crime or Risk Assessments within Banking with working knowledge of the Legal and/or Compliance processes
  • Very good communication, documentation and presentation skills (written and verbal)
  • A minimum of 3 years experience as a Business Analyst
  • Able to prioritize and deliver according to strict timelines and quality standards
  • Able to work independently as well as part of a team
  • Proficient in the use of MS Office Suite (Project, Excel, Word, Visio and PowerPoint)
  • A committed individual with a strong desire to be successful in his / her role and to keep himself / herself updated to the latest PM standards / techniques
  • Native or fluent command of English
  • Bachelors degree required in one of the following majors: business, engineering or computer science
  • Experienced implementing / optimizing processes for AML/AFC
  • Lean and/or Six Sigma Process experience tools

Agile Tools Process Lead Resume Examples & Samples

  • Set guidelines for the “Suntrust” way to use the tool and craft training
  • Craft guidelines for access and permissions
  • Manage/monitor the license usage (usually do true-ups every 6 months) to reconcile invoicing with usage
  • Monitor ongoing tool usage and counsel teams that aren’t aligning with guidance
  • Create dashboards for different levels of leaders, business & tech
  • Monitor/approve requests for custom fields and features
  • Train team on correct tool usage
  • Create a conversion pipeline of teams and work with each team individual to move to the new workspace
  • Assist team members in creating and maintaining developer and production environments
  • Possess working knowledge of continuous delivery tool sets and insight into rapid deployment, automation, monitoring and troubleshooting around the cloud hosted environment
  • Assist team members to develop and maintain tooling to assist with things like integration tests, performance tooling, building production and staging environments, CI systems, source control etc

Business Process Lead Resume Examples & Samples

  • Oversee, identify and manage the Process related deliverables to help ISA Global Programs achieve their business goals
  • Analyze current processes
  • Design functional process requirements
  • Create gap analysis considering current state processes and defined requirements
  • Re-engineer/Design processes to improve delivery, reduce complexity, incorporate ownership, minimize duplicate data capture/entry, and foster organization wide collaboration
  • Integrate new or re-engineered process with people and technology
  • Deploy process through change management initiatives
  • Define means of maintaining process, and measuring performance
  • Identify risks and exploit operational, technical, and collaborative opportunities
  • Develop best practice policies, processes and procedures and work instructions that enable continuous improvement
  • Establish RACI to sustain the changes proposed
  • Ensure alignment of requirements with stakeholder and leadership’s expectations
  • Ability to support the following organizational/business transformation deliverables
  • Current state organizational assessment and gap analysis
  • Future state organizational design principals and goals
  • High level future state business functions, services and processes
  • High level operating model and organizational structures
  • Competency and skills assessment and gap analysis
  • Future state role and job descriptions
  • High level governance model and use cases
  • 5+ years of relevant work experience in process analysis and design
  • Knowledge of process improvement principles and tools (selection, application and training)
  • Demonstrated experience of developing process flows, delivering results
  • Excellent Data Analysis skills
  • Experience working independently to quickly prioritize efforts in a fast-paced environment
  • Ability to operate and work with all levels of the organization, both strategically and tactically, including Senior Leadership
  • Able to see the “big picture” (visionary)

Process Lead Resume Examples & Samples

  • Change management
  • Driving performance through Loss elimination and continuous improvement
  • Compliance and adherence to the standard

Process Lead-incident / Problem Managment Resume Examples & Samples

  • Responsible to assist in creating the Problem process for the STSC Department at SCL Health
  • Responsible for producing Key Performance Indicators (KPI’s) and ensuring there is a reduction in incidents and / or minimizing the impact of these incidents via problem management
  • Produces Problem Management reports and management information
  • Needs to have innovative approach as problems are unique and need to use different RCA techniques
  • Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
  • Prevents the replication of Problems across multiple systems
  • Reviews the efficiency and effectiveness of the Problem control process
  • Monitors the effectiveness of error control and makes recommendations for improvements
  • Maintains inventory of problems under analysis and their current progress and status
  • Follows up issues and progress with problem owners where necessary
  • Drive all problems towards root cause identification and permanent fix
  • Good Interpersonal skills and organizational skills required
  • Bachelor’s degree in Information Technology, Computer Science, IT Management, Management Information Systems or related field

FAA Etass Engineering Process Lead Resume Examples & Samples

  • Graduate degree in engineering/engineering management, systems management or business management field and at least 10 years of demonstrated relevant experience
  • In lieu of a graduate degree, a bachelor's degree and 15 years of direct progressive experience relating to the management/ supervision of the design, development, test, management or acquisition of Air Traffic Control/Management (ATC/M) Systems
  • Must possess a Project Management Professional (PMP) certification
  • Expertise with Microsoft Office products, including Excel, Project, Power Point, Word, and Outlook
  • Experience with the FAA’s AMS system life cycle development
  • Candidate must be a United States citizen or a resident alien who has been lawfully admitted for permanent residence in accordance with the Alien Registration policy established by the office of U. S. Immigration and Customs Enforcement
  • Candidates must also be able to submit to and complete the appropriate background investigation and security screening via the Standard Form (SF) 85P, Questionnaire for Public Trust Positions

Process Lead Knowledge Management Resume Examples & Samples

  • Design, develop and deliver professional training portfolio to IP staff for use via an e-learning portal and classroom sessions
  • Liaise with key stakeholders to scope and design various training courses across IP
  • Centrally plan year round training sessions to best leverage existing resources while ensuring IP’s on-going training needs are met
  • Work with subject matter experts to develop content and ensure processes and policies are translated clearly and consistently and communicated via appropriate IP communications tools
  • Support and advise on the production of IP specific training via internal and external suppliers to meet deadlines and budget. Identify and analyse all the existing processes for IP staff and external users seeking operational support on issues with different tools and processes within IP
  • Seek opportunities to optimize knowledge sharing experience within IP, including tools and process improvement
  • Manage the offshore team in maintaining all content within the IP knowledge tools and ensure smooth operation
  • Resolve all escalated issues related to the knowledge management tools
  • Identify CI opportunities in relation to Knowledge Management including all of IP’s digital tools
  • Ensure that change management processes are adhered to with respect to Knowledge Management and Wiki activities
  • High level of interest in designing, developing and deploying knowledge management offerings
  • Experience in designing, developing and delivering professional training
  • Experience of working in a procurement environment
  • Excellent interpersonal, communication, presentation (including classroom / training sessions) and project management skills
  • Strong teamwork and influencing skills with specific experience working within a team developing good relationships with people at all levels and cross culturally
  • Ability to network effectively across BP to understand business needs and drive direction
  • Experience leading diverse projects involving cross functional teams with third party providers including setting priorities and schedules, organizing meetings, and facilitating discussions, addressing supplier issues effectively
  • Experience of working cross culturally and in an international environment
  • Ability to communicate and influence across different levels in the organisation

Credit & Collections Process Lead Resume Examples & Samples

  • Accountable for managing and monitoring all Finance processes in the credit process and customer related balance sheet accounts and income statement activity, providing accurate and timely management information and reconciliations as required
  • Manage the overdue performance for all businesses cross Europe
  • Manage relationships with
  • Recognised accounting qualification or relevant credit qualification
  • At least 10 years experience in Accounts Receivable area (Cash Collection, Credit Management)
  • Fluent English knowledge
  • Experience supporting and implementing strategic plans across a team
  • Relevant previous experience in a leadership position with equivalent Collections & Credit accountabilities
  • Demonstrated ability to use a wide range of tools and techniques to lead, guide, motivate and support staff and makes full use of opportunities to coach and develop managers and other direct reports so as to maximise their performance, leadership and development potential
  • Proven track record of networking, negotiating with, and influencing internal and external individuals and groups to make a significant contribution to the business whilst offering sound independent advice on Revenue & Credit matters
  • Relevant post qualification experience to deliver accountabilities of role
  • Relocation available

Process Lead Resume Examples & Samples

  • 0 Principle Accountabilities
  • 1 RTT / DMS / DDS
  • Helps conduct DDS as per the set frequency for the cell
  • Owns the Centerline Management system for the line(s), including
  • Establish CL targets & limits for the equipment owned by the team
  • Ensuring all CL audits are completed at the proper frequency
  • Develop control strategies to enable operators to respond to out of control situations
  • Training team members on documentation needed when running out of CL
  • Investigating, validating & updating new CL standards to eliminate losses
  • Executing weekly Health Checks, identifying gaps in system, implementing appropriate countermeasures and reporting in weekly DDS
  • Owns the Change Management DMS & validation processes
  • Including process benchmarking & reapplication across processes, modules and plants
  • Leads root cause problem solving efforts on key chronic losses for the line(s)
  • Coaches teams to build capability in problem solving skills and formal tools, including but not limited to Initial Problem Solving, Unified Problem Solving, 6W2H, 5Why’s, Weibull, S-Shape and Loss Allocation Tool
  • Shifts are manned by both skilled and semi-skilled workforce represented by a CBA. The relatively low worker education base and the local unemployment scenario pose multiple challenges considering the influx of new technology which necessitates job rationalisations. The volatile unionised environment in the adjoining area coupled with the high unemployment factor make it all the more challenging to continuously improve productivity and job rationalizations which are an integral part of our on-going technology improvement footprint. Furthermore in the absence of a ‘Performance’ based worker remuneration system, alternate motivational means are used. Continuous training and skill gap analysis is requires to bridge the skill gap. (Technical training, On job training, softer aspects training etc)
  • 2 Knowledge Skills & Experience
  • Achieves technical mastery of equipment and develops it in others
  • Good understanding of mechanical processes, both hands on and theory
  • Overall strong technical skills
  • Understanding of storeroom operating strategies
  • Ability to effectively coach and train others
  • Interpersonal collaboration skills
  • Initiative in changing things and openness to change
  • Intermediate Microsoft Excel skills useful but not mandatory
  • Ability to effectively prioritize competing needs
  • High level of personal responsibility and accountability for results
  • Drive and aptitude to continue building personal capability