Process Expert Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the process expert job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

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  • Tailor your resume by selecting wording that best fits for each job you apply

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HJ
H Jerde
Hazle
Jerde
1871 Trenton Mews
Phoenix
AZ
1871 Trenton Mews
Phoenix
AZ
Experience Experience
12/2014 – present
Boston, MA
Process Expert AP, Damco FNA
Boston, MA
Process Expert AP, Damco FNA
12/2014 – present
Boston, MA
Process Expert AP, Damco FNA
12/2014 – present
  • Assist with the bank reconciliations performed by the GL team accountants Reporting
  • Improvement focus: To drive standardization and work towards improving the process
  • Improvement focus: To drive improvement focus
  • Assist with the bank reconciliations performed by the GL team accountants
  • Provide process improvements to existing processes
  • Ensure that all Vendors are effectively managed
  • Make sure that invoice ageing is under control
06/2012 – 06/2014
Dallas, TX
Business Process Expert
Dallas, TX
Business Process Expert
06/2012 – 06/2014
Dallas, TX
Business Process Expert
06/2012 – 06/2014
  • Working with their respective team(s) to create, maintain, groom and refine the backlog
  • Management and development of the project team
  • Develop, implement and drive continuous improvements of the standardized business capabilities
  • Working with cross-functional teams to make prioritization and trade-off decisions
  • Support in deploying improvement initiatives by communicating and/or by providing training
  • Capture learning and actively share success within your network
  • Works closely with DSS Implementation Team to deploy the tools
02/2007 – 01/2012
Dallas, TX
Process Expert
Dallas, TX
Process Expert
02/2007 – 01/2012
Dallas, TX
Process Expert
02/2007 – 01/2012
  • Participate in the selection, development, monitoring of, performance management and overall improvement of several process team members
  • Assists with the development and testing of process improvement solutions for new systems, new accounts and other operational improvements
  • Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
  • Responsible for staff development and performance management
  • Work with Team Manager/ Operation Manager to support and guidance with disciplinary and grievances, completing documentation and scribing for interviews
  • Work with Global Process owners and users to establish the overall strategic direction for reporting across the process areas
  • Provide subject matter knowledge during workshops and other training sessions
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Strayer University
Bachelor’s Degree in Finance
Skills Skills
  • Excellent organisational and planning skills
  • Deep functional and technical experience of SAP BW and reporting in SAO including knowledge of data flows, processes and best practices
  • Proven knowledge of software development lifecycle methods, processes, tools and best practices (information systems including finance, procurement, service delivery, CRM, etc.)
  • Excellent Communication, organisational and planning skills
  • Knowledge of SAP functionality with experience in working on system release management
  • Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery
  • Excellent interpersonal, client service, communication, organizational, and project management skills
  • Excellent problem solving and decision making skills
  • Ability to react appropriately during crisis situations
  • Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services
Create a Resume
1

Process Expert Resume Examples & Samples

  • Establish the most effective and efficient solutions to complex technical issues referred by Advisors
  • Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
  • Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
  • Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
  • Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
  • Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
  • Return to Work
  • To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
  • Responsible for verification and authorisation of transactions within authorization limits and non-conformant items/referrals which may be staff prompted or system generated
  • Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
  • Provision of 2-way feedback to Team Manager/Operations Manager
  • Conduct daily huddles to provide process updates and share process scores
  • Act as a back-up Team Manager in his/her absence
  • Work with the onshore and offshore teams to prioritize transactions that needs to be turned around on exceptional basis
  • Conduct periodical process trainings for advisors and manage training for new joinees
  • Detailed understanding of the business operational objectives, service standards and compliance requirements
  • Knowledge of relevant trade product procedures in which the Team Support Specialist is required to work, relevant ICC rules, SWIFT and policies specifically Regulatory Compliance for products and services
  • Strong interpersonal and relationship building skills to ensure Team Managers and/or Operational Manager receive quality service; Needs to be able to build relationships with supporting areas such as process quality
  • MS Office Suite (Preferably Excel, Word & PowerPoint)
2

Process Expert Resume Examples & Samples

  • Oversee all aspects reporting within SAP and SAP BW and the data extracted from SAP BW and used in EDW
  • Deep knowledge of data warehouse modelling techniques and integration of SAP and SAP BW with other technologies
  • Input to the overall design of the data warehouse to ensure the data model supports information requirements, meets performance expectations and has the necessary flexibility to manage change
  • Lead the technical delivery of the data model via SAP, providing support as necessary
  • Ensure the integrity, consistency and accuracy of the data supported by SAP BW solution
  • Ensure functional and technical documentation is provided to secure a successful handover of the solution where appropriate
  • Ensure the SAP reporting solution supports ongoing business requirements/strategy
  • Support project and programme management activities as required
  • Drive ‘continuous improvement’ through evaluation of advances in SAP and complementary technologies
  • Evaluate, present and secure business case approvals
  • Manages impacts to other processes and products
  • Work with Global Process owners and users to establish the overall strategic direction for reporting across the process areas
  • Manages the life cycle of defects and enhancements
  • Approves prioritization of defects and enhancements working with clients as appropriate
  • Responsible for staff development and performance management
  • May be called to lead projects across functional and technical areas
  • Analyze and decipher diverse requirements from multiple countries
  • Assess and recommend system changes based on clients’ needs, firm policies and global template design
  • Analyze and determine cross-functional impacts of changes
  • Coordinates the work effort between products and modules
  • Manage the activities of one or more Processes
  • Participate in the selection, development, monitoring of, performance management and overall improvement of several process team members
  • Responsible for compliance with performance management objectives
  • 8+ years’ of SAP BW experience in a large business system environment including both implementation and support
  • Project management training, practical application, business analysis, sales, marketing, business development or relationship management experience is preferred
  • Deep functional and technical experience of SAP BW and reporting in SAO including knowledge of data flows, processes and best practices
  • Proven knowledge of software development lifecycle methods, processes, tools and best practices (information systems including finance, procurement, service delivery, CRM, etc.)
  • Knowledge of SAP functionality with experience in working on system release management
  • Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery
  • Excellent interpersonal, client service, communication, organizational, and project management skills
  • Operate in a global matrix environment
3

Process Expert Resume Examples & Samples

  • O centralized business process governance
  • Review, provide input and approve end user documentation and training material
  • 8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP procurement solutions (SRM, MM-Purchasing)
  • Knowledge of SAP functionality specifically in the areas of SRM and MM-Purchasing
  • Proven knowledge of software development lifecycle methods, processes, tools and best practices
4

Process Expert Resume Examples & Samples

  • Analysis of business requirements and the identification of process improvement opportunities, aligned with business KPIs, which can be delivered via the Mercury solution
  • Robust governance, stewardship and audit of Mercury data
  • O Review, provide input and approve end user documentation and training material
  • 8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management
  • Significant business process experience from a Tax perspective
5

Process Expert Resume Examples & Samples

  • Liaison with Global Tax to gather requirements for tax law changes and business process changes
  • Design and implement technical solution for tax changes in SAP/OneSource
  • Interact with basis and network teams to resolve system health issues and manage upgrade role out
  • Manage change control for configurations and system upgrades, including regression testing and coordination of user acceptance testing
  • Work with SD, MM, FI, and ABAP teams on functional design changes required by law or business process
  • Manage and prioritize life cycle of defects and enhancements
  • Maintain and update tax-related functional and technical documentation
  • 5+ years’ experience in a large business system environment performing business analysis, SAP integration/ABAP with OneSource, SAP functional configuration, and/or previous OneSource production support
  • Direct experience in complex support environments with multiple system integrations
  • Project management training is preferred
  • Must be proficient in speaking and writing in English
  • Proven knowledge of software development lifecycle methods (e.g., SDLC), processes, tools and best practices (information systems including finance, procurement, service delivery, CRM, etc.)
  • Advanced documentation, communication and presentation skills
6

Process Expert Project Systems Resume Examples & Samples

  • Centralized business process governance
  • Portfolio planning, demand management and prioritization
  • Effective governance and management of the Mercury control framework
  • Oversees all aspects of the process and product or sub-product
  • Evaluates, presents and secures business case approvals
  • Lead, along with the Technical Support Team, the delivery of process updates and enhancements
  • Acts as secondary/tertiary escalation point on hard to resolve system issues
  • Primary liaison with the Global Working Community for assigned area
  • Work with Global Process owners and users to establish the overall strategic direction for the process
  • Responsible for design and documentation of functional requirements
  • Communications/Training/Documentation
  • Provide subject matter knowledge during workshops and other training sessions
  • Create and approve timely communications in solving local user issues
  • May support global wave deployments as needed
  • Work with the team to classify and prioritize defects related to the process/product and make decisions based on the assessment
  • Provide guidance and analytical expertise on enhancement requests raised by working communities. Recommend other system and/or process changes to senior management
  • Receives direction rather than supervision
  • Actively develops team members and direct reports by providing day-to-day guidance, feedback and on-the-job coaching
  • Assists in preparing and tracking budgets
  • Mentor and counsel staff members
  • 8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP PS
  • Knowledge of PS integration with SAP SDvery beneficial
  • Direct experience in complex management activities, such as business development, application development/deployment
  • Direct experience in managing staff and budget
  • Knowledge of SAP functionality specifically in the areas of SAP PS
  • Knowledge of integration with SAP SD and SAP CPM
  • Functional and/or technical experience in supporting global systems (e.g. SAP) including knowledge of data flows, processes and best practices
  • Advanced documentation, communication and presentation skills that support accurate and concise messaging
  • Ability to react appropriately during crisis situations
  • Operate in a dynamic, fast moving and changing environment
7

Process Expert Resume Examples & Samples

  • 8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP Time Entry, Travel Management, and HR components
  • Experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP finance solutions FI (new GL, AP, AR, FA, Treasury, BPC, FSCM) and CO (CCA, PCA, PA, IO, PS)
  • Knowledge of SAP functionality specifically in the areas of Time Entry, Travel Management, and HR
  • Knowledge of SAP functionality specifically in the areas of FI (new GL, AP, AR, FA, Treasury, BPC, FSCM) and CO (CCA, PCA, PA, IO, PS)
8

Process Expert Resume Examples & Samples

  • To apply, upload a copy of your updated resume and IJP screening form on Taleo
  • Completed 12 months in their current role at a grade of BA2 or BA3 grade
  • Last - year PD rating of Outstanding, Very Strong, Strongor Good
9

BU Maintenance & Reliability Process Expert Resume Examples & Samples

  • Recommends/approves selection of PdM providers and specific contractors/vendors, when required, based on their reliability knowledge and precision maintenance practices in the electrical and instrumentation filed of application
  • Provide reliability inputs in the PDP steps to define reliability requirements for new electrical and instrumentation equipment and manage a Predictive Maintenance culture in working with service and equipment providers
  • Manage and coordinate the execution of the assets management strategy and plan for electrical and instrumentation assets through the “Cost to Sustain” approach including PSM, asset replacement and Special Maintenance Activities plans based on assets health and conditions
  • Support the M&R Management System providing work instructions, standards and best practices to ensure that activities are executed according defined standards
  • Development and maintain the documentation management system/process to ensure the M&R Management System is supported with effective governance
  • Develop the M&R skill matrix for the M&R personnel (local and central) identifying appropriate training packages focusing on skills training and development, safety practices and work standards
  • Engineering Academic degree, with focus on Electrical issues
  • Lean/Six Sigma green belt level or equivalent
  • Deep understanding of industrial environment and continuous production processes
  • Specific M&R certification or related studies (i.e. CMRP, etc) is welcome
  • Proven expertise of M&R processes, practices and tools/systems
  • Deep knowledge of operating context of site assets/process systems
  • Deep knowledge for PdM technologies (Vibration Analysis, Oil Analysis, Infra Red, …)
  • Conversant with and able to facilitate RCFA and RCM processes
  • Experience in leading and guiding local M&R teams
  • Knowledge should be supported by relevant industry standardized training
  • Travelling could be required
  • Fluent communicator
  • Sound reputation in engineering and maintenance management, practical experience and proven capable to deliver under challenging circumstances
10

Business Process Expert Team Lead Resume Examples & Samples

  • Approximately, 4 million orders per year despatched across Europe, Middle East and Africa
  • Inventory in excess of 15,000 SKUs, with a value of $20M
  • Automated, semi-automated and manual processes across multiple systems and equipment
  • A combined workforce of over 180 people, including team leaders, operators & agency workforce
  • Current operation Monday to Friday, 06:00 to 22.00, with flexibility to work 24 hours, seven days
  • Responsible to our communities
11

Special Process Expert Resume Examples & Samples

  • 2 to 5 years’ experience in industrial method
  • Practice the special process in question from 2 to 5 years (execution, definition, qualification)
  • Is officially recognized as expert by the Special Process central coordinator
12

Special Process Expert Resume Examples & Samples

  • Contribute to tender phase, especially in product design and industrialization to take into account industrial constraints and requirements in order to optimize costs and minimize risks
  • Contributes during specification and design phases to technical solution decisions associated to special processes
  • Build the Special Process (SP) Return of Experience (REX) and interact with product engineering to redirect the design if necessary
  • Manage industrial risk through Process FMEA and associated improvement action plan
  • Define requirements and rules for associated tooling necessary to start production
  • Qualify the product/process pair as well as industrial means to be put in place in line with the design
  • Support sourcing and Supplier Quality Development (SQD) teams in the suppliers’ qualification and in quality follow up for suppliers concerned by SP. Contribute to development of local suppliers
  • Manage evolution of quality control process dedicated to SP
  • Ensure deployment and validation of new processes in line with project planning
  • Issue relevant documents in the Quality System
  • Manages technicians that are eventually under his responsibility
  • Train the workers and EPU managers to execute SP
  • Ensure continuous training and permanent qualification of the workers to SP
  • Train support functions to business rules linked to PS (Engineering, PME, Sourcing, Supply Chain, Quality)
  • Guarantees internal control and good application of process rules in line with customers’ requirements. Performs internal and external audits
  • Ensure day to day monitoring of SP business rules and solve issues concerning SP
  • In case of non-conformity or incident, investigate root causes, finds and implement repair solutions
  • Demonstrate QCD and EHS improvement linked to SP through efficient action plans. Measure performance linked with site industrial objectives and through APSYS audit for instance
  • Support Sourcing and Supplier Quality teams during quality crisis
  • Participate to meetings and working groups of the SP network
  • Propose improvement ideas and evolution of the business rules of their domain
  • In case of major SP quality crisis (major technical risk, safety or financial), the expert must provide to the project manager, factually, a clear problem analysis (root causes, associated risks) and the options to exit the crisis
  • Willing to travel up to 10%; 2 weeks training in Europe
  • Engineering degree in process engineering, mechanical, electrical or chemical
  • Training and Qualification by a third party for Special Process if need be (e.g. welding)
  • MUST have at least 2 years exp in Professional Painting - Automotive, Aerospace, Rail, Machinery, Paint Supplier
  • Residential or Commerical painting candidates need not apply
  • Will need to be officially recognized as expert by the Special Process central coordinator
  • 2 + years exp - Pedagogue (able to provide training to a group of trainees)
13

Special Process Expert Resume Examples & Samples

  • Independent, rigorous, good communication
  • Pedagogue (able to provide training to a group of trainees)
  • Innovative, participative in business workgroups
  • Able to read, write and speak English
14

Business Process Expert Resume Examples & Samples

  • Support colleagues in process-/system issues
  • Support in deploying improvement initiatives by communicating and/or by providing training
  • Provide training in processes and system to new hires and roles changes
  • Support the business in system-/process constraints
  • Communicate global business process initiatives to end users ensuring that everyone receives the same -information at the same time
  • Identify and request process improvement/update requests from the business
  • Support Management in implementing and sustaining process updates and change initiatives
  • Managing system change requests from end users
  • Experience in a similar position in a large international organization
  • Experience in ERP systems
  • Experience in SAP CS is an advantage
  • Experience of developing and implementing processes
15

IG Process Expert Resume Examples & Samples

  • Ability to manage activities of departments in a matrix environment through managers who exercise full supervision in terms of cost, methods, and employees
  • Ability to interpret and analyze statistical data and financial reports
  • Understand and resolve project and technical difficulties, interface with internal engineering/ technical experts, and manage multiple priorities in a manufacturing environment setting
  • High level of customer orientation and organizational skills
  • Flexible in mind / out of the box thinker
  • Enthusiastic, decisive, self-motivating and convincing personality
  • International background appreciated
  • Excellent communication skills, verbal and written communication skills
  • Excellent English skills; German, French, Italian is beneficial
16

Process Expert Resume Examples & Samples

  • Provide front line support to manufacturing, working with the shift teams, , focusing on manufacturing each batch safely, on time, in compliance with the batch instructions and quality requirements
  • Lead product and process related investigations and deviations including complaints, Out Of Expectation, Out Of Specification
  • Use scientific and statistical knowledge to analyze data to provide process understanding, and to identify root causes of product and process failures
  • Bachelors’ or Masters’ degree or equivalent preferably in Chemistry/science
  • German would be advantageous
  • Experience within a chemical or pharmaceutical environment and be familiar with the requirements of regulatory agencies with respect to HS&E
  • Ideally has experience within a GMP environment
17

AP Process Expert Resume Examples & Samples

  • 2-3 years of experience in accounting with Russian Accounting Standards or Consultancy experience in ERP projects preferably in AP area
  • Strong VAT knowledge
  • Minimum 3 years of experience in accounting with Russian Accounting Standards and VAT taxation and working knowledge of US GAAP, or clear commitment and willingness to learn US GAAP
  • Strong IT and financial system skills; Oracle Payables experience is a must
  • Expert knowledge of finance processes and GOF AP contracts. Excellent methodology knowledge for AP area
  • Intermediate or above English skills, both oral and written
  • Self-starter, result- oriented person with ability to work under pressure
  • Desire to grow and develop a Finance career
18

Global Mobility Services Process Expert Resume Examples & Samples

  • Drive/coordinate local HR administration activities concerning Globally Mobile Employees (GMEs), including the issuance of
  • Hire contracts, secondments, renewals, mandatory communications to the authorities, etc. – in accordance with local labor law
  • Manage Global Mobility processes requiring local application in Italy
  • Coordinate the various GME-related activities in-country by being the point of contact for the activities of the other participants involved in the process (i.e. payroll team, etc.)
  • Provide support to Globally Mobile Employees during the assignment lifecycle – act as global point of contact for all Italian GME-related issues
  • Monitor and coordinate Immigration activities with the support of the global and local vendors for GMEs and non-GMEs (non-GMEs via the Immigration COE)
  • Coordinate lease signatures for housing / support relocation processes with the vendors involved
  • Ensure compliance with local law and GE policies for all GME related processes in country
  • Drive simplification by implementing operational improvements
  • Payroll, Tax and Social Security
  • Experience in Payroll & Benefits, or HR Operations, or Supplier and/or expatriate management with a broad understanding of operational activities
  • Ability to perform multiple tasks and prioritize accordingly
  • Dynamic and positive approach
  • Fluent in Italian and English
  • Demonstrated organizational skills, attention to detail and accuracy
  • Ability to execute both service delivery and process improvement in an environment of ambiguity and changing priorities
19

Itsm Process Expert Resume Examples & Samples

  • ITIL Intermediate certifications - must have the multiple certs (Service Ops, Transition, Design) and/or ITIL Expert
  • Organizational Change Management - prior OCM socialization within a large enterprise dealing with various stakeholders(business, IT, operations, etc). ROLE: ITIL Expert - ITSM Process Expert
  • Responsible to design and develop detailed analysis, recommendations and reports to include
  • Deep programmatic knowledge of ITIL/ITSM framework and best practices
  • Able to drive process design for large strategic implementations
  • Mix of IT operations, ITSM, and strategic business skills
  • Broad and deep IT operations knowledge and experience
  • Excellent written and verbal communicator
  • Leadership experience and qualities
  • Demonstrated ability to engage customer in discussions related to Service Operation and Service Transition best practices, business value, and end-to-end ITSM process management
  • Demonstrated passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience
  • Must be able to deliver articulate and effective process presentations to audiences of all sizes
  • Working knowledge of BMC Remedy
  • ITIL Expert certification preferred
  • ITIL Intermediate level certifications, to include: Service Operation, Service Transition, Service Design
  • 8+ years architecting process by mapping common customer business problem solutions to reusable processes focused on increasing effectiveness and business value
  • 5+ years of process development experience
  • 4+ years of practical experience with ITIL framed Service Operations
  • 5+ years of process Design & Development experience
  • 5+ years of practical experience in IT Service Operation within an enterprise environment
  • Experience with ISO/IEC 20000 for IT Service Management; ISO/IEC Certification is a plus
  • Experience in creating and gaining approval/acceptance of ITSM process documentation
  • Must have proven experience working on projects through the entire project lifecycle, while maintaining high customer satisfaction
20

Business Process Expert, Principal Resume Examples & Samples

  • Providing planning, control and recommendations on overall program direction and priorities
  • Ability to develop reports, presentations, whitepapers on IO topics
  • Ability to research topics related to privacy and civil liberties and other subject areas vital to IO concerns
  • Ability to produce consolidated Plan of Action and Milestone (POA&M)
  • Ability to assist in development of 2016-2021 IO Strategic Implementation Plan IAW
21

Process Expert Wheat Resume Examples & Samples

  • Responsible for identifying, removing non-value added activities
  • Supporting Operations in failure prevention by analysing process trends and providing corrective advise
  • In local initiated development and/or improvement projects (base-capex) responsible for achieving the optimum yield, capacity, chemical utilization and energy efficiency
  • On a day-to-day basis support the senior process expert with ensuring the optimum yield, capacity, chemicals utilization and energy efficiency in the production process by advising and training the operations department
  • Responsible for training operations in the best use of the facilities
  • Support the senior process expert for the follow up on process related improvement actions and initiatives resulting from audits
  • Support senior process engineers with making environmental and/or safety impact studies from operational changes and advice the plant operations management on the conclusions (MOC)
  • Responsible for correct implementation of process related corrective actions resulting from internal and/or external food safety audits
  • Support senior process engineers with making food safety impact studies from operational changes (MOC)
  • Is familiar with RCA processes and process optimization tools
  • Has some experience in the preparation of process engineering documentation like mass and energy balances, P&ID’s, functional descriptions and so on
  • Must have basic technical knowledge
  • Basic knowledge of two and three phase solid/liquid separation processes
  • Basic knowledge of solid/liquid filtration and dewatering processes
  • Basic knowledge of mechanical concentration processes
  • Basic knowledge of solid/liquid evaporation processes
  • Must have good communication skills
  • Basic knowledge of grain storage and transportation
  • Basic knowledge of dry grain milling processes
  • Basic knowledge of dry products sieving techniques
  • Basic knowledge of air and air/dust filtration techniques
22

Process Expert Starch Specialties Resume Examples & Samples

  • Responsible for initiating and implementing value adding activities by preparing and proposing process improvement projects
  • Supporting Operations in failure prevention by analysing process trends and providing corrective advice
  • On a day-to-day basis support senior process experts with ensuring the optimum yield, capacity, chemicals utilization and energy efficiency in the production process by advising and training the operations department
  • Support senior process experts for the follow up on process related improvement actions and initiatives resulting from audits
  • Responsible for follow up of process related corrective actions resulting from internal and/or external safety or environmental audits
  • Support senior process experts with making environmental and/or safety impact studies from operational changes and advice the plant operations management on the conclusions (MOC)
  • Support the senior process expert with making food safety impact studies from operational changes (MOC)
  • Food, Process or mechanical engineering education at a Bachelors level
  • 3+ years’ experience as a process or process development engineer in the food industry
  • Is familiar with process optimization tools
  • Has some experience in the preparation of process engineering documentation like mass and energy balances, functional descriptions and so on
  • Basic knowledge of chemicals and chemical reaction processes
  • Basic knowledge of slurry (solid/liquid) salt extraction processes
  • Basic knowledge of starch viscosity profiling and the relation to type and rate of modification
  • Basic knowledge of solid products packaging
  • Basic knowledge of thermal starch modification processes
23

Process Expert Utilities Resume Examples & Samples

  • Supporting the development, implementation and auditing of departmental reliability programs by providing the necessary process related inputs
  • Responsible for the follow up on process related improvement actions and initiatives resulting from audits
  • Responsible for the continuous improvement of the reliability of the utility systems
  • 8+ years’ experience as a process or process development engineer in the industry of which a minimum of 5 years in different utility areas
  • Have proven working experience with RCA processes and process optimization tools and participation in at least 5 build projects
  • Must have in depth process knowledge of water purification and distribution systems
  • Knowledge of relevant regulatory and company requirements
  • Must be able to work both independent as well as in a team
  • Must have good communication & reporting skills
  • Have in depth process knowledge of waste water treatment systems, both anaerobic as aerobic
  • Have in depth process knowledge of combined heat/power stations and there operations
  • Have in depth process knowledge of water purification and distribution systems
24

Process Expert Resume Examples & Samples

  • Benchmark the quality of helpdesk calls and provide high quality and actionable feedback to management and colleagues
  • Provide recommendations and insight to ensure a first class quality colleague experience is delivered
  • Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
  • Recognize and promote role-model call quality results
  • 3-5 years of prior work experience in Customer Service and/or or Voice-based organization preferred; Excellent track record during past work experience
25

Business Process Expert Plan-to-finished Goods Resume Examples & Samples

  • Design, Develop, implement and drive continuous improvements of the standardized business capabilities in the area of “Quality Mgmt & Plant Maintenance”
  • Design the Integrated Business Process Framework. Your focus will be on P2FG processes around SAP QM/PM modules, Quality Notifications, Inspections, Preventive maintenance and Predictive maintenance
  • Lead or support process implementation projects and ensure processes are implemented as designed
  • Execute capability maturity assessment, translate these into business requirements and prioritize
  • Collaborate with IT and EIM to drive selection design and configuration for right technology and data solutions
  • Being a change agent by clarifying the linking impact of the new solutions and ways of working including the IT, data, people, process solutions
  • Facilitate learning, provide process training (competency development) and prepare end user documentation
  • Provide expert support in diagnosis of processes within area of expertise to perform process gap analyses
  • Keeps up to date with industry standard and benchmarks and implements process best practices to the organization
  • Actively interact with other BPE’s to share knowledge on improvement practices. Actively interacts with Business Analysts and Functional consultants. Serve as a liaison to the business community
26

Process Expert Resume Examples & Samples

  • Be an Ambassador for excellent Candidate experience during their Recruitment process
  • Ensuring compliance according to the Global Screening Standard, reviewing screening results and interpreting these to decide if individuals can enter our business and remain post-hire
  • Manage various screening tasks accurately through the Taleo system, using MI to ensure adherence to process and Policy timelines
  • Process various reports from the Screening Vendor and evidence subsequent actions
  • Review final output for each Screening Case and use policy knowledge to make a compliance decision
  • Provide advice and guidance to customers and other stakeholder i.e Resourcing Partners
  • Maintain stakeholder communications ensuring position on candidate progress is timely and relevant
  • Maintain the UK Onboarding tracking process via Taleo
  • Perform Governance checks on the E2E Onboarding processes, in particular SAP hire and Screening
  • Maintain strong relationships with the UK Concierge Team and ensure a collaborative and seamless approach to a candidates case is reflected to the customer
  • Support managing and tracking screening for projects such as TUPE, Interns etc., providing advice and guidance and attending regular conference calls and meetings to ensure an excellent on-boarding experience. Ensure these cases are tracked via the Taleo Bulk process and evidenced appropriately
  • Ensure all required evidence is maintained as per the agreed process and easily retrievable in the event of a query or audit
  • Ensuring adherence to operational controls and checks and that the correct level of governance is applied to all aspects of the service
  • Ownership, management and resolution of all areas of risk, ensuring incident management and escalation
  • Ensure Risk and Governance requirements are adhered to and actions completed within timescales
  • Ensure any operational and process failures/weaknesses identified through controls testing and Conformance Testing are addressed
  • Support the Change Agenda, proactively identifying areas for process improvement and efficiency. Ensure correct procedure is adhered to for any implementation of change
  • Ownership of personal performance development and training needs
  • Strong Communication skills, ability to use own initiative and make decision with unusual situations
  • In-depth understanding of People Screening, and the end to end UK Onboarding process
  • Expert knowledge in the end to end UK Onboarding process, SAP Hire and the Pay and Status processes
  • Analytical and decision making skills
  • Problem solving and Investigation management skills
  • Quality consciousness
  • Colleague support and up-skilling
  • Wider thinking – a strong awareness of Business strategy and objectives
  • Excellent awareness and adherence to Governance and Control
  • Completed 12 months in their current role at a grade of BA3 or BA4 grade
  • Should not be on active CAP/DAP as on 28/11/2016
27

Business Process Expert Resume Examples & Samples

  • High School diploma or GED required, 4 year degree preferred
  • Travel 25% of time, including overnight and international travel is required
  • Experience using SAP is required
  • Experience with SAP Apparel and Footwear (AFS) is preferred
  • Experience using SAP's APO module is strongly preferred
  • Minimum of 3 years work experience in a Global Supply Chain role is preferred
  • Minimum of 3 years work experience in Demand/Supply Planning processes preferred
  • Minimum of 2 years of experience in a Global Supply Chain rose is preferred
  • Experience with process improvement methodologies/tools such as Six Sigma DMAIC and DFSS, and Lean Mfg is preferred
  • Strong problem solving, process improvement and communication skills preferred
  • Demonstrated proficiency in the use of computer applications (MS Office) is preferred
28

Process Expert Msat Resume Examples & Samples

  • As a process expert you are responsible to lead cross functional teams tasked with technology transfers (process design and upscaling) and timely process implementation at manufacturing scale. This includes the whole lifecycle of assigned projects from planning over coordination, implementation, control and project completion aligned with project management goals
  • As an MSAT process expert you act as the interface between the process donor (customer, process development) and operations. In this function you are responsible to ensure process scalability and manufacturability
  • You secure technology transfer success by applying formal processes and tools to manage the transfer of information, process related risks and change control
  • You directly communicate with customers during campaign preparation, execution and closure including daily reporting of batch status and performance
  • You are responsible for the resolution of process issues that may arise during manufacturing, considering all regulatory requirements
  • You compile process related deviations and change requests
  • You ensure timely compilation of campaign reports and related documentations
29

Process Expert Resume Examples & Samples

  • Responsible for data processing element of Non Half Hourly Data Collection – in particular Change of Supply read processing, readings validation and data flow exceptions
  • Investigate and resolve issues which impede data accuracy
  • Manage documented processes and propose innovations
  • Manage and deal with offshore ATOS team
  • Provide continual support to the team and customers during office hours
  • Customer query handling and management of escalated queries
  • Monitoring of SLA’s within the process area
  • Weekly Quality Checking to ensure all related training and process documentation is kept up to date to reflect current operations
  • Be accountable for the creation of the weekly and monthly operational performance report packs reviewed by senior colleagues and customers
  • Conduct process improvement activities utilising Lean where possible
  • Process mapping, production of associated guides and documentation
  • Initiative - Able to plan and prioritise work for accuracy and quality
  • Experience of analysing KPI’s to conduct trend analysis
  • Previous experience of customer engagement with key customers
  • Sound understanding of Microsoft Office
  • Previous electricity industry experience essential
  • Existing knowledge of electricity industry data processing requirements for Non Half Hourly Data Collection and experience of using applications in this area highly desirable
  • Be able to demonstrate effective communication skills, written and verbal
30

Business Process Expert Group Treasury Resume Examples & Samples

  • Implementing Treasury related business processes as agreed in the Blue Heart Global Template
  • Acting as delegated product owner on behalf of the Business Process Owner (BPO) in the Blue Heart programme, during scrum sessions with the IT teams and implementations in various geographical regions
  • Continuous process improvement of Treasury related processes (amongst other Payment Factory)
  • Establish and maintain bank relationships relevant for the scope of activities, manage and oversee related bank documentation, testing and after care
  • Focal point for Treasury related processes as part of the implementation in the region(s) that you will be accountable for
  • Sparring partner for the colleagues in the day-to-day Treasury Operations business processes
  • Coordinate the project implementation in close cooperation with the business
  • Bachelor/Master finance education with at least 5 years relevant experience
  • Solid and broad experience with financial processes
  • Experience with managing projects in international complex environments
  • Strong change management mindset and capabilities
  • Customer service attitude with intercultural sensitiveness
  • Good analytical skills and process ownership capabilities
  • Good communicator in a matrix setting
  • Excellent command of English (both verbal and written)
  • Thorough knowledge of the treasury operational and payment processes and related tooling
  • Operational knowledge of SAP
  • Certification or significant experience in project management & methods (advantage)
  • Preferably experience with Lean Six Sigma
  • Results oriented and able to energize others
31

Process Expert Utilities & Ethanol Resume Examples & Samples

  • Identify and remove non-value added activities
  • Initiate and implement value adding activities by preparing and proposing energy improvement projects
  • Responsible for training operations in the best use of the energy
  • Support the development, implementation and auditing of departmental reliability programs by providing the necessary process related inputs
  • Responsible, on a daily basis, for the awareness of the energy use and energy efficiency of the different production areas
  • Ensure the optimum energy production capacity and efficiency by advising and training the operations department
  • Indicate and support any energy subsidy initiatives
  • Follow up on process related improvement actions and initiatives resulting from audits
  • Make environmental and/or safety impact studies from operational changes and advice the plant operations management on the conclusions
  • Implement process related corrective actions resulting from internal and/or external food safety audits
  • Process, mechanical or chemical engineering education at a Bachelors level
  • 8+ years experience as a process or process development engineer in the industry
  • 5+ years in different utility and/ or ethanol areas
  • Proven working experience with Management of Change (MOC) & Root Cause Analysis (RCA) processes and process optimization tools
  • Proven participation in at least 5 build projects
  • Have in depth process knowledge of water purification and distribution systems, combined heat/power stations and there operations, compressed air production and distribution systems, waste water treatment systems (both anaerobic as aerobic), alcohol fermentation processes in an industrial environment, solid/liquid filtration processes, distillation processes preferably with alcohol
  • Must have good communication, presentation & reporting skills
  • Fluent in Dutch and English
32

Business Process Expert Resume Examples & Samples

  • Design the project plan and define the project resources, in accordance with the goals, timing and budget constraints
  • Control the project budget and project progress, take corrective actions when necessary
  • Lead the project in all phases of the project
  • Management and development of the project team
  • Manage international stakeholders
  • Lead change management within the affected organizations to ensure that the project benefits are realized
  • Generate regular and adequate reporting
  • Support the realization of the companies Blueheart program
  • Resolve operational escalations when process issues arise
33

Business Process Expert Resume Examples & Samples

  • Develop, implement and drive continuous improvements of the standardized business capabilities
  • Process expert and ensures adoption of proven practices
  • Capture learning and actively share success within your network
  • Collaborate in business transformations to provide expert support in diagnosis of processes within area of expertise, suggest proven practice solutions and ensure implementation of the suggested processes
  • Ensure processes, IT and Enterprise Information Management solutions are working according to the requirements by providing test scenario’s and actual testing within the agile/scrum development teams
  • Ensure processes are well documented in the Enterprise Architecture Repository, Philips Excellence Process Framework (PEPF) and Philips Integrated Quality System (PIQS)
34

Business Process Expert Resume Examples & Samples

  • Bachelor’s or Master’s degree in a business, science or related field preferred
  • 5+ years’ experience in developing order tofulfillment and fulfillment to cash capabilities for B2C value chains and managing related improvement projects within a software service business
  • Experience in integration between e-commerce, provisioning, finance, order management and supply chain processes
  • Experience in designing and deploying processes and systems for a software business model required
  • Analytical, forward thinking and driven behavior
  • Additional continuous improvement discipline certifications (e.g. Lean, Six Sigma) desired
  • Experienced in waterfall and scaled agile methods
  • Thinking outside the box; able to quickly develop multiple scenario’s, common or forward thinking to deliver on the business needs
  • Focused on results and business impact; able to always address efforts from a business priority and impact perspective, combined with safeguarding quality
  • Problem solving and root cause identification skills
  • Acute business acumen and understanding of organizational issues and challenges
35

Process Expert ATR, Damco FNA Resume Examples & Samples

  • 100% timely delivery of all tasks assigned as per the communicated expected date when the task was assigned
  • Identify and prioritize task effectively
  • Ability to manage expectations of multiple stakeholders
  • Result-driven
  • Aims at always closing open items/ issues in a timely and qualitative manner
  • Adhoc analysis as and when required
  • Adhering to timelines and reporting the correct financial position
  • Perseverance to be able to finish the job within timelines
  • Open to change and ability to overcome obstacles with out of box thinking
  • Good communication skills, clear, direct and focused communication at multiple organization levels
  • Tendency to think beyond a prescribed process – considers if it is working for the client, for the team, for the manager, etc
36

Process Expert Damco FNA Resume Examples & Samples

  • Thorough knowledge of GL accounting within Financial Accounting & Reporting
  • Ability to manage expectations of multiple stakeholders in LAM Countries
  • Ensuring high quality in all deliveries and according to the operating principles
  • Continuously rethinks its own tasks in view of improving them
  • Ensures all implemented processes and procedures are documented and kept up to date SOPs, guidelines)
  • Contributes to creating a constructive working environment for the GSC
  • A demonstrated commitment to Maersk Core Values
  • Closing and Reporting of the financials (P&L in the form of standard management reports)
  • Participating in calls with clients on BS reconciliations & other occasions
  • Strong problem solving and Analytical skills
  • Highly result oriented
  • Persistent
  • Strong focus on quality
  • Continuous improvement mind set – curious about how/why things work and desire to increase efficiency
  • Manage and act in complex situations
  • Willingness to travel if required
37

Process Expert, Operations Resume Examples & Samples

  • Managing day-to-day operation, managing the team and delivering on operational KPIs and SLAs
  • Manage Vendor/LOC’s queries
  • Ensure high level of customer engagement & satisfaction with LOC’s
  • Develop and coach team
  • Weekly and monthly reporting
  • Result oriented – drives self and peers to achieve solution
  • Facilitate training of new team members
  • Improvement focus: To drive standardization and work towards improving the process
  • Review of Process from Control perspective and implement key controls to the process
38

Spanish Speaking Process Expert Resume Examples & Samples

  • To execute export/import customer service processes as per global design
  • To contribute to continuous improvement of processes within scope of responsibility
  • Phone call/Chat attendance (Where applicable)
  • Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling
  • Good communication skills required
  • Strong Service Mindset
  • Results orientation
  • Strong customer knowledge
  • Good market and product knowledge
39

Process Expert Resume Examples & Samples

  • Execute test scripts and the observation & recording of test results
  • Identifying and logging of any defects
  • Maintenance and retention of test results & execution logs
  • Creation of tests for retest of corrected defects or changed requirements
  • Set-up and initialization of the test bed, back-up & recovery of the test bed
  • Work effectively within a multi-supplier environment
  • Knowledge and understanding of test tools, methods and techniques as appropriate for level and specific job role
  • To assist in the preparation of test plans and test scripts and demonstrate the business condition under test and the expected results
  • To ensure high quality and accuracy is maintained through to software release
  • To prepare and maintain test plans for use on automated testing tools
  • To provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements
  • To provide estimates and feedback to the scrum masters for project scheduling purpose
  • In-depth knowledge of planning, coordination and execution of test events
  • Understanding of the Trade business and an understanding of the lifecycle of trades
  • Test activities include analysis of requirements, designing test cases and scripts, conducting peer reviews of test scripts, identifying test data and environment needs, test execution, defect management
  • Ability to understand the business context of the solution being tested
  • Ability to verify and judge if the solution provided meets business requirements
  • Rework defects and take part in defect analysis
  • Be a Continuous Improvement champion: suggest, encourage and deliver
  • Should not be on active CAP/DAP as on 16/1/2017
40

Process Expert AP, Damco FNA Resume Examples & Samples

  • This position will be for a PO Gate Keeper in Unity GSC process
  • Finding the Root cause in B/w reports/ Kewill/ Fact of issues, providing solutions to resolve the issues & Keep WF ready for posting
  • Managing day to day operation individually
  • Pulling reports on daily basis
  • Checking and resolving WF
  • Analyzing B/W Reports
  • Working on Ageing on Pending WF
  • Reduction in Timeliness of Supplier Payment
  • Solving customer Issues PO / SO / Billing queries
  • Follow up with Ops team for getting resolution on time
  • Customer engagement - Through various reports / Calls
  • Stake holder Management
  • Daily, weekly and monthly reporting to location
  • Improvement focus: To drive improvement focus
  • Ad hoc activities
  • Microsoft office package
  • Preferred SAP Knowledge / B/W Knowledge
41

Process Expert AP, Damco FNA Resume Examples & Samples

  • Managing day to day operation and delivering on operational KPIs and SLAs, employee engagement and client handling
  • Customer Engagement: Ensure high level of customer engagement & satisfaction
  • Is able to understand the upstream and downstream of the process and make decisions based on holistic view
  • Own and be accountable for cost reporting (Vendor Statements, Reconciliations, Cost Reporting, Book close and Budget)
  • Performance management: Publishing productivity scores on regular intervals & to make sure performance is at par and facilitates training if required
  • Ensure review of urgent payments is done in accordance with the global guidelines
  • Ensure overall AP controlling process adheres to the Global Standards set by the organization
  • Coordinate with internal as well as external stakeholders to ensure local, global and legal requirements are met
  • Oversee the operations of the RTP, PCC and MDM teams especially their control systems, transaction processing operations and policies & procedures
  • Ensure that accounts payable are paid in a timely manner as per terms of payment
  • Ensure that all Vendors are effectively managed
  • Reconciliation of daily/weekly pay runs with PCC team
  • Review of Process from Control perspective and implement key controls to theprocess
  • Ad hoc reports and activities
  • Assist with the bank reconciliations performed by the GL team accountants Reporting
  • Ensure that all vendor invoices and credit notes are processed in an accurate and time efficient manner
  • Monitoring & clearing GR/IR clearing (Timeliness of GR/IR clearing)
42

Process Expert Resume Examples & Samples

  • Read and reply to correspondence within Service Level Agreements as defined for the specific communication channel - Chat attendance / e-mail (Where applicable)
  • Assist customers with their issues keeping close communication with our co-workers, locally in order to ensure prompt exception handling
  • Complete export process, complying with Service Level Agreements and global process design
  • Work in close coordination with local country Customer Service Agents on needed follow up ensure smooth delivery of cargo to the customer as per agreed contract terms
  • Complete booking process, complying with Service Level Agreements and global process design
  • Conduct Vessel Reconciliation and Manifest process as per process design
  • Graduate of a Bachelor's Degree
  • Flexibility to work shifts
  • Basic Analytical and problem solving skills
  • Intermediate knowledge on Microsoft 2007 Applications, especially Excel
  • Proven effective communication skills ensuring clear, direct and appropriate communication, both written and verbal
  • Aptitude to interact and build good rapport/relationship with co-employees
  • Attention to details to make certain that tasks are completed and within bounds
43

Senior Business Process Expert IT Resume Examples & Samples

  • Within assigned business process or technology scope and within project/program context, translates business requirements into IT solution architecture taking into account enterprise architecture
  • Ensure adherence to solution architecture by implementation teams
  • In line with enterprise standards, defines architectural selection criteria / evaluates infrastructure or applications at solution level
  • Contributes to annual update of enterprise (reference) architecture within assigned business process or technology domain, matching business strategy and reference architecture
  • Ensures adherence to enterprise architecture requirements and standards by implementation team
  • Defines or contributes to / keeps an environmental watch for architecture related standards at enterprise level (policies, reference models for master data, selection of standard infrastructure or application landscapes)
  • Control and align system concepts and master data management across solution teams
  • Organize and execute all required activities to deliver high quality IT support to meet NXP’s business requirements
  • Enable design and implementation of the required IT solutions, within boundary conditions budget, timing and architecture
  • Create, challenge and validate business cases for IT support of business requirements
  • Validate designs and implementation of IT solutions
  • Organize proper user acceptance testing, roll-out activities and hand-over to operations
  • Leverage usage of existing applications and standard packaged solutions as much as possible
44

Senior Associate / Process Expert Resume Examples & Samples

  • Handle customer inquiries and requests through email
  • Liaise with different departments for quicker resolution of customer inquiries and requests
  • To take ownership and work for early resolution and closure of customer issues
  • Responsible for the execution of shipment lifecycle process including cross functional coordination
  • To adhere to standardized processes and tasks without compromising customer experience
  • To proactively reach out to the customers. Manage off-shored or outsourced services in the shipment cycle
45

IT Business Process Expert Resume Examples & Samples

  • Bachelor's degree in Electrical or Software Engineering, Computer Science, Information Systems, or other relevant subject area preferred
  • 3+ years experience with enterprise level data warehousing systems such as Teradata, Oracle or others, Teradata 14 Certified Technical Specialist preferred
  • 3+ years experience working as a Business System Analyst on multiple projects and business functions
  • 3+ years experience managing technical resources assigned to projects, giving both technical guidance and evaluating work
  • 3+ years experience with IBM DataStage or similar ETL tools prefered
  • 3+ years experience with manufacturing processes, semiconductor manufacturing prefered
  • 2+ years experience with Linux/Unix
  • Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications critical
  • Strong understanding of data acquisition, cleansing and integrations processes (ETL, ELT)
  • Excellent SQL knowledge and ability to write and understand complex SQL logic to join multiple tables from multiple sources
  • Experience with Hadoop tools and technologies preferred
  • Experience with any or all of Tabelau, Microsoft PowerBI, Alteryx, R, or JMP preferred
  • Experience with Software Configuration Management solutions, such as Subversion, preferred
  • Strong desire to be a part of a Self Service oriented Business Intelligence program
  • Excellent written and verbal communication skills with strong relationship building skills
  • Ability to collaborate with business users to understand requirements and architecture documents
  • Proven ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
  • Proven ability to use personal initiative and to be a "self-starter”
  • Proficiency in productivity applications such as MS Word, PowerPoint, Excel, Visio, etc
46

Demand Process Expert Resume Examples & Samples

  • Oversee the Demand Forecasting Process
  • Standardise and simplify Ways of working ensuring a consistent approach
  • Implement Demand Forecasting improvements aligned with the corporate standardization and with the strategic Maturity Plan
  • Support the Demand Forecasting teams across the Latina America with improvements in the daily way of workings, with systems reports and with customization of these reports
  • Proactive management of data and ensuring Integrity and consistency of Data trough the different systems
  • Monthly KPI/dashboard reporting within the GSK Systems
  • Ensure that training records on data maintenance are kept up to date within Demand Forecasting
  • Act as super user for Demand Forecasting
  • Perform regular trainings and surgery sessions for the Demand Forecasting team
47

Process Expert Resume Examples & Samples

  • Meet and exceed KPIs by performing error free work and adherence to deadlines
  • Achieve productivity targets – so as to improve the overall performance of the team
  • Handling day to day communication with stakeholders
  • Effectively deal with job stress
48

Process Expert Resume Examples & Samples

  • Strong written and verbal communication skills, including presentation skills, with ability to quickly and positively influence all levels of the organization ,Ability to work with multiple stakeholders
  • Understanding of GAAP, Controllership policy & operating design
  • Requires excellent tolerance for ambiguity and must have excellent teaming integration skills
49

Lead Process Expert Resume Examples & Samples

  • Strong written and verbal communication skills, including presentation skills, with ability to quickly and positively influence all levels of the organization, Ability to work with multiple stakeholders
  • Ability to simplify complex issues; results focused with successful record of accomplishments through skilled use of persuasion, and problem resolution
  • Ability to multi-task, assess priorities, and drive performance in a complex and demanding, highly matrix environment
50

Process Expert Senior Resume Examples & Samples

  • 8-10 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, enrollment and billing, rating/premium, product) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements
  • Any combination of education and experience, which would provide an equivalent background
  • Working knowledge of Health Insurance Exchanges, CMS and risk adjustment preferred
  • Strong process mapping/modeling and business requirement writing preferred
  • Strong communication, critical thinking, problem solving, organizational, interpersonal skills and teamwork skills required
  • SQL, Excel (Expert level) and UAT experience preferred
51

Process Expert, APS Resume Examples & Samples

  • Responsible for handling service escalations by users and team members. Also, responsible for coordinating and reporting Major Incidents
  • Responsible for ensuring effective change management of SOPs, including documentation, training of team members and adherence to revised SOPs
  • Responsible for the day to day working relationship with the 2nd line teams that provide IT support
  • Monitor the quality of work by performing sample checks on a daily basis. Through analysis develop training plans and follow up with actions
  • Conduct relevant trainings within the team on new functionalities introduced and upcoming New Releases and issues
  • Ensure timely efficient and accurate handling of all processes. Check that the team is handling communication efficiently so that the team renders an effective service to internal and external customers
  • As an Incident Manager ensure the team does a proper root cause analysis for common / complex errors reported and work towards finding workarounds or a permanent fix within agreed time frame
  • Has a deep understanding of their respective Application / Modules subject area in detail and possesses an in depth knowledge of the feature designs
  • Serve as the escalation point for issues that are complex in nature that cannot be solved by Non-SMEs
  • Provide timely actions and further escalate issues to the vendor or other relevant external parties when necessary
  • Maintain Relationship Management standards with BPO’s, Vendors, Portfolio’s, Super users and Internal and External business users worldwide. Ensue timely follow-ups are done with relevant groups to ensure tickets are turned around within agreed SLA’s
  • Influence prioritization of incidents which are ‘Business Critical’ and coordinate with the vendors to ensure such incidents are fixed at the earliest causing minimum disruption/loss to the Business
  • Update Focal Point with the agreement of stakeholders and should be performed in a timely manner
  • Raise a flag to the Portfolio’s and the Business Process Owners fitting to assist with the issue at hand when said issue is identified to impact the business heavily
  • Ensure a root cause analysis is done for common / complex errors reported and work towards finding suitable workarounds to keep the Business running until a permanent fix is provided
  • Identify areas/subject matters where training, e-learning needs to be revisited/updated and assist in drafting the content
  • Ensure that important solutions/workarounds to prevalent issues related to expertise are updated in the global FAQ
  • Provide inputs to various Business Reference Groups (BRG) or the Quality Assurance Team when needed
  • Identify actions to mitigate repetitive issues and be involved in prioritizations of release requirements when necessary
  • Ensure appropriate knowledge sharing is spearheaded and cascaded to other team members by being instrumental in building a knowledge base on the issues observed/handled
  • Ensure that any changes/updates on the SOPs are communicated on a regular basis to superiors and pertinent stakeholders and should be up to-date at all times
  • Follow appropriate escalation procedures in accordance to the defined structure by the Portfolio
  • Adhere to the strict compliance of the internal ISP communication between Stakeholders, Vendor and End Users
  • Fully support the team in handling issues upon completion of primary tasks defined in the Service Level Agreement
  • Alert stakeholders and continuously evaluates subject area after a release and report any changes that will impact the business
  • Perform Reference data maintenance activities assigned i.e. Maintaining Mandatory and Optional Clauses, Global FAQ updates, Creation and maintenance of Form Central etc
  • Where needed to give feedback to the team members regarding their performance in coordination with the Team Supervisor/Manager
  • Graduate in any stream
  • IT Diploma certificate
  • Any Diploma related Shipping
  • Good Shipping domain knowledge and 3 years or more experience in Liner shipping or Logistics business
  • Good understanding of Maersk Line/Maersk Logistics/Damco system and end 2 end processes
  • Prior experience in application support and good understanding of related service delivery
  • Customer Focus, empathic listening and people management skills
  • Good analytical & problem solving skills
  • Tactful communication (verbal & written) to avoid conflict & Strong Interpersonal skills
  • Develop understanding on change impacts and adjust processes, controls, resources and risk management in response to change
  • Lead team members with confidence, developing an ability to delegate tasks and influence results in others
  • Ability to work diligently under pressure
  • TIL certification
  • Internet / Web / Seibel (One Bridge Support)
52

Process Expert, Operations Resume Examples & Samples

  • Ensure the effective management both in terms of business objectives and the personal and professional development of direct reports
  • Ensuring fair and transparent performance appraisals
  • To ensure that the global process is followed in full accordance with the governance and accountability model
  • Team level communication with internal and external customers
  • Drives APM Values and continuous improvement mind-set along with the Cultural Amplifiers
  • Prior experience of at least 2years preferably within Operations
  • People management skills
  • Good process knowledge of Cargo execution process
  • Have Leadership and motivating skills
  • Understanding of ‘Forecasting Methods&#8217
  • Training on Soft Skills, Strong familiarity with the business needs and Team management
  • Effective planning
53

Process Expert AP, Damco FNA Resume Examples & Samples

  • Bachelor's degree in Accounting, Finance or Business
  • Excellent working knowledge of Microsoft Office Products
  • Experience of handling payments in SAP environment (key
54

Process Expert ML Brazil Otcs Resume Examples & Samples

  • To monitor own performance against KPIs and take corrective action where necessary
  • Deliver customer experience as outlined by CENCS
  • University grad or bearing similar professional qualification in the same or related field
  • With experience in handling Customer Service export transactions/processes and dealing with direct customers/forwarders/brokers will be preferred
55

Process Expert / Senior Process Expert Resume Examples & Samples

  • Read and reply to correspondence on both internal & Customer’s emails within SLA’s as defined for the specific communication channel
  • Facilitate completion of documentation process
  • Handle DGD and REEF cargo shipments as per manuals, guidelines and policies
  • Dispute handling, pre-claims, booking exception handling, MDWS clarification resolution, special / reefer cargo co-ordination, monitoring issue resolution tool, email exception handling
  • Graduate – 2011/2012 passed out
  • Must have computer experience: Excel, Word, and Power Point
  • Relevant experience in the customer service field is added benefit Knowledge: Expertise in key ML systems such as GCSS, RKEM, AFLS and MEPC
  • Good typing speed
56

Process Expert Resume Examples & Samples

  • Ensure timely and qualitative creation of Sales & Purchase orders
  • Ensure timely and qualitative Customer Invoicing
  • Ensure all Contract & Prices are in place & timely updated
  • Understand the business model of the correlation SO & PO,
57

Process Expert, Open to Telecommuting Resume Examples & Samples

  • Healthcare, Medicaid/managed care industry experience preferred
  • Experience process mapping and process documentation preferred
  • Knowledge of Compass, Facets, Compliance 360, Visio and SharePoint preferred
  • Operations, claims and/or call center background preferred
58

Process Expert Resume Examples & Samples

  • 3 - 4 years of experience in Finance & Accounting \ Procurement
  • MS Office, ERP knowledge
  • Customer focus, Self-Motivated, Drive for results
59

Scope Process Expert Resume Examples & Samples

  • Assist customers with their issues keeping close communication with our co-workerslocally or overseas in order to ensure prompt handling of exceptions or concerns
  • Read and reply to correspondences with both internal stakeholders and customers within
  • Good communication skills, particularly excellent written English skills
  • Good communication skills, particularly excellent written and oral Spanish skills
  • Open to travel, occasional overtime and/or shift changes as needed
60

Kinaxis Data Business Process Expert Resume Examples & Samples

  • Technical knowledge on relational databases and experience in similar projects
  • Having been involved in supply chain processes (> 1 year)
  • Experience in development and/or continuous improvement projects
  • Working with cross-functional and multi-cultural teams
  • Organized, analyst and methodical aptitudes
  • Able to effectively communicate in verbal English
  • Capacity to adequate communication to users with different levels of expertise
  • Able to diagnose problems and to provide or recommend solutions
  • Self-motivated and with high team spirit
  • Availability for sporadic travelling
61

Process Expert Damco Ops Resume Examples & Samples

  • Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s)
  • Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors
  • Prepare and submit all documents in a timely and accurate manner and keep the internal/ external stakeholders informed of the status
  • Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions
  • Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction
  • Adhere to process and Standard Operating Procedures (STANDARD OPERATING PROCEDURESs) and Internal Operating Procedures (INTERNAL OPERATING PROCEDURESs) during daily operation
  • Identify deviations in process as compared to INTERNAL OPERATING PROCEDURESs and share the same proactively with the customer & reporting head
  • Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in STANDARD OPERATING PROCEDURESs / INTERNAL OPERATING PROCEDURESs
  • Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow
  • Graduate degree from university or business school
  • Diploma in SUPPLY CHAIN MANAGEMENT / Logistics – Added Advantage
  • 2-3 years experience in working with Customer Service processes in BPO or Logistics Industry
  • Excellent command of spoken and written English
  • Good communication & interpersonal skill and should be able to build good working relationship
  • Drive for Results – Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
  • Leadership skills, be able to lead, motivate and engage the team members
  • Good Team Player, maintaining a “We first” instead of “I first”
  • Good stakeholder management skills and experience
  • Adapt to changes, basis business requirements
  • Good working knowledge of MS Office products including Word, Excel and PowerPoint
  • Innovation - always coming up with new ideas
  • Change - seeing change as an opportunity
  • Team Player - understanding that teamwork is the key to success
  • Flexibility - ability to manage exceptions
  • Pro Active - coming up with solutions
  • Ownership - takes charge and responsibility
  • Self Starter - someone who can work independently
  • Passionate - feel proud of what we are doing
62

Business Process Expert, Lead Pentagon Resume Examples & Samples

  • Manage office, calendar and coordinated appointments, facilitating the flow of information and keeping staff informed on important activities
  • Act as the Army Data Auditing Manager (ADAM) and as the Data Transfer Agent (DTA)
  • Act as the Automation Point of Contact (APOC) for DAMI-ZXM Directorate ensuring that all technical issues are vetted through the proper channels
  • Prepare official correspondence. Receive and distribute high volume of incoming documents
  • Maintain working electronic documents, personnel records and files in the Army Records Management System (ARIMS)
  • Coordinate travel for the Director utilizing the Defense Travel System (DTS); submit travel vouchers for reimbursement
  • Schedule, broadcast, and track all mandatory G-2 Security Training
  • Issue announcements of training opportunities, develop and issue guidelines on administrative processes related to training
  • Prepare and assist with development of training content
  • Process incoming and outgoing Visit Requests for appropriate access to classified information within a Sensitive Compartmented Information Facility (SCIF)
  • Process visit requests in the Joint Personnel Adjudication System (JPAS)
  • Confirm clearances via the system of record
  • Establish and Maintain Training and Personnel Security database. Reviews databases for accuracy
  • Act as the Directorate Automated Point of Contact (APOC)
  • Process administrative actions and taskers for the DAMI-ZXM Directorate
  • Maintain and update the database for the Emergency Automated Notification System (EANS)
63

Process Expert USP / DSP Operations Resume Examples & Samples

  • University degree (ETH or FH) in chemistry, pharmaceutical, biochemistry, technical or related field necessary
  • 3-5 years’ experience in biopharmaceuticals process development or in technical operations functions required. Experience with technology transfer from an R&D organization would be an advantage
  • Good knowledge of recombinant protein production or related field required
  • Knowledge of ISA 88 standard preferred
  • Very good command of German and English
  • Proven ability to work in a fast paced, dynamic environment
  • Learn new processes and quickly engage in assignments to drive for action
  • Makes decisions in accordance with established policies and procedures
  • During the initial project phase, the position will require a substantial amount of travel to gain process knowledge and to support equipment testing, in suppliers facilities, before shipment to Lengnau (up to 50%). This will be substantially diminished after the commissioning phase
64

Business Process Expert Plan to Finished Goods Resume Examples & Samples

  • Design, Develop, implement and drive continuous improvements of the standardized business capabilities in the area of ‘Quality Mgt & Plant Maintenance&#8217
  • Design the Integrated Business Process Framework. Your focus will be on P2FG processes around SAP QM/PM modules, QM Master data, PM equipment hierarchy, incoming inspection, in-line & post production inspection, quality notifications, maintenance planning, preventive maintenance, corrective maintenance and tool calibration, with focus on Health Systems (Medical Device industry)
  • Mapping new innovative solutions, as per vision of future factory, and ways of working and translate these into an implementation plan
  • Collaborate in business transformations to provide expert support in diagnosis of processes within area of expertise
  • Provide expert support in diagnosis of processes within area of expertise to perform process gap analysis
  • Continuously monitor process performance, analytics and identify opportunities for improvement
  • Collect and review process change and improvement proposals from the organization, bring forward relevant change proposals to the BPOs, support local improvements where necessary
65

End to End Business Process Expert Resume Examples & Samples

  • Philips Business Process Expert in the area of Workforce management, scheduling, dispatch & resource capacity management responsible to develop, design, implement and drive continuous improvements of the standardized business processes & capabilities across Philips Health Systems Customer Service
  • Process custodian and ensures adoption of proven practices
  • Assemble and lead global, cross-functional Design Reference Groups which consist of Business Process Experts and Subject Matter Experts
  • Actively seeks external input via “go-look-see’s” to get best practices, and best in class ways of working from other companies
  • Works closely together with other BPEs & supporting Philips excellence representatives, aligning content deliverables such as Training material, job descriptions, performance mechanisms, work instructions….within project timelines
66

Global Process Expert Resume Examples & Samples

  • Proven expertise in PLM with extensive experience in either a PLM role with a leading FMCG or hands-on consultancy specialising in PLM
  • Strong influencing skills to enable remote influencing at higher levels in a large global organisation
  • Self-starting, independent and tenacious in the pursuit of improvement
  • Clear thinker with ability to develop, communicate and deliver clear strategy and action plans
  • Good understanding of continuous improvement approaches
  • Education: First degree
  • Deep process expertise and regional knowledge of a key PLM process
  • TaO expertise also desirable
67

Process Expert Resume Examples & Samples

  • System Workflow attendance and reply within timeframe
  • Dispute handling
  • Work along with the team to Achieve Standard CS KPI in line with the GSC flagship projects
68

Global Process Expert Resume Examples & Samples

  • Custodian of TaO Template (TaO = TOM and OneSAP)
  • Proven expertise in Quality, ideally with significant experience in either
  • Experience in a Quality role within BAT
  • Cross functional experience within BAT
  • Experience with the TaO Template or project
  • Knowledge of the systems used to support Quality
69

Spirit PDM Process Expert Engineer Resume Examples & Samples

  • For each Roll out plant you are responsible to perform Fit/Gap analysis, and ensure the SPIRIT template can be applied as much as possible. Record gaps and track fulfilment of action plan. Inform team leader about all new gaps
  • Prepare training document in local (Roll out plant) language if needed/requested and perform training on site to all key users
  • Define migration rules and get agreement from plant regarding material number harmonisation (e.g. 13 digits, material description)
  • Ensure the quality and quantity of migrated data. Highlight issue to project lead business and IT
  • Organise, coordinate and perform test like Functional Migration Test , Integration Test. Ensure relevant person are involved (e.g. Key users, other modules team members)
70

AME Process Expert Resume Examples & Samples

  • Accommodate manufacturing frame, requirement books, specifications, FMEA, design review, acceptance, release procedures and
  • Experience and demonstrable capability in Manufacturing Engineering Success in managing multiple, complex
  • Able to build and maintain effective working relationship. Enquiring mind, willingness to adopt new
71

Business Process Expert Resume Examples & Samples

  • Familiarity with all aspects of SFDC, including the technical requirements, system configuration, user requirements, and all related policies and procedures
  • Communicates regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality
  • Communicates regularly with the SFDC stakeholders, IT, CRM Committee etc to ensure functionality meets field needs and to develop ongoing project plans
  • Serves as key liaison with IT technical resources in areas related to system support
  • Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
  • Maintain and communicate system metrics to track trends in usage and data integrity
  • Ongoing system administration, including
  • Strong technical design skills with a creative flare in devising products and solutions to meet business needs
  • Salesforce.com Certified Force.com Developer preferred
  • Knowledge of enterprise systems; CRM, SFA, and ERP
  • Proven ability to design and optimize business processes and to integrate business processes across disparate systems
  • Experience with Enterprise Integration tools
  • Experience with extract, transformation and load tools
  • Excellent oral, presentation, and written communication skills
  • BA/BS degree with 5 + years experience in a technical/business related field
  • Certifications: Lean, Green Belt and/or PMP are a plus
  • Results oriented and resourceful individual with strong leadership and interpersonal skills
  • Demonstrated ability to drive, improve and develop processes
  • Understand strategy and roadmaps of the business teams
  • Strong analytical skills combined with a pro-active
  • Determine appropriate end-to-end processes and tools needed to meet department goals
72

Business Process Expert Resume Examples & Samples

  • Experienced with interfacing between business and IT. Able to ascertain and translate business requirements into functional requirement documents for development
  • Ability to manage EDI projects from initial design through testing, validation and implementation
  • Able to work in a dynamic work environment which will from time to time include non-EDI tasks/projects
  • Strong team player. Desire and ability to succeed in various situations, including both planned and unexpected situations
73

Junior Business Process Expert Resume Examples & Samples

  • Experienced with interfacing between Amazon, Internal business partners and IT. Able to ascertain and translate business requirements into functional requirement documents for development
  • Ability to adapt and adjust as needed to obtain what is best for both the customer and company
  • Strong communication skills. Including the ability to frequently interface with customers
74

Junior Business Process Expert Resume Examples & Samples

  • Lead complex projects through requirement definition, design, development, pilot, validation, deployment and training to provide cost effective solutions that satisfy user requirements
  • Oversees the business processes for all identified departments and functional areas
  • Meet with key business stakeholders to prepare business case, scope, assumptions, and deliverables for projects
  • Partner with Finance, Marketing, Sales, IT, and Operations to streamline business processes and improve employee productivity
  • Analyzes inefficiencies in existing processes and recommend specific changes to effect improved efficiencies
  • Serves as liaison between stakeholders and business partners ensuring that process changes are understood and implemented
  • Create workflow diagrams, processes and procedure models
  • Ensure all documentation is entered in the Matrix repository
  • Provides documentation, training material and training of staff on new polices, process and procedures
  • Provide critical reports and analysis for the service finance team
  • Facilitates the decision making process as appropriate
  • Performs miscellaneous job related duties as assigned
  • Implement and support tools that provide custom web-based business analytics and standardized reporting
  • Ensure existing and newly developed tools are adequately documented and users are appropriately trained
  • Identify and assess future changes or process improvements to automated reporting landscape
75

Business Process Expert Resume Examples & Samples

  • Strong operational experience
  • ERP experience or practice
  • Project experience.We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY
76

Business Process Expert Resume Examples & Samples

  • Bachelor's degree or equivalent
  • Minimum 5 years of business experience
  • Knowledge of and experience using Internet and Microsoft Office (Word, PowerPoint) with advanced knowledge and expertise with Excel
  • 10% travel (including overnight stay)
  • Strong problem solving process improvement and business analytic skills
  • Experience with Six Sigma methodologies, preferred
  • Strong experience using report development software (ex: Business Objects), preferred
77

Business Process Expert Resume Examples & Samples

  • Define the solutions for validated and known end state and transitional designs by writing user stories and maintaining a product backlog
  • Represent BPM-BPE community in the development/deployment process; and where relevant take lead on specific business process topics as subject matter expert
  • Inspect the product progress at the end of every Sprint and execution of the complete authority to accept or reject the work done
  • Working with their respective team(s) to create, maintain, groom and refine the backlog
  • Representing customers and stakeholders as the principal decision-maker in the acceptance of stories and product demos
  • Working with cross-functional teams to make prioritization and trade-off decisions
  • Near to mid-term roadmap management
  • Leading the planning and delivery of features for each product release to execute on the scope topics plan for the products
  • Collaborating closely with Project Manager, Program Management Office, Business Process Experts, IT Business Analysts and Scrum teams to plan and execute sprints/releases
  • Working within or proposing changes to target resource allocations for their respective team(s)
  • Participating in Scrum events and ceremonies: Sprint Planning; Planning Poker; Backlog Refinement; Daily Stand-Ups; Reviews and Retrospectives
  • Assisting with SIT, UAT, cutover and retrofit preparations per release
  • Bachelor or a Master Level in Business/Finance, Software/Engineering, or related field
  • Overall experience of 7+ years in Finance and Process environment
  • Very good SAP background/knowledge required. Able to interact with technical teams
  • Previous experience as the Product Owner within an Agile team, system experience Rally preferred
  • Experience in Financial processes and/or management reporting required
  • Understanding of Agile and Scrum methodology
  • Experience with data-informed product ownership and decision-making
  • Desire to be a part of a high performing, collaborative team
  • Strategic thinker with a business-focused orientation and strong technical skills
  • Very good presentation and communication skills; storytelling; ability to speak fluently to all technical and non-technical stakeholders
  • Great relationship management skills fostering good working practices with all stakeholders and customers
  • Excellent negotiation and persuasion skills to influence decision making at all levels within the organization, and in a variety of contexts
  • Results oriented and able to balance short and long term goals
78

Global Business Process Expert Resume Examples & Samples

  • Business process Owner (BPO) delegate responsible for implementing policies and cross-functional processes within Production & Supply (P&S) ensuring adherence to the design intent
  • Acts as Change Agent or Business Lead during change projects
  • Ensure translation of Global Process design documentation into relevant operational instructions
  • Ensure Key Users have the information they need to deliver training happens
  • Identify& manage areas of risk, escalate to BPO and Business Process Management (BPM) team
  • Identify opportunities for cross-functional improvements and propose them to the BPO
  • Represent the BPO during audits
  • Identify and organize cross-functional process education and trainings
  • Collaborate with other Subject Matter Experts to ensure effectiveness of cross-functional business processes
  • Conduct benchmarking studies
  • Designs, implements and monitors effectiveness of cross-functional processes
  • Ensures these processes are fit for purpose and meet the requirements of the P&S strategy
  • Defines policies applicable to the processes and assures processes are implemented / improved and applied in line with policy and design intent
  • Assures compliant operation of these cross-functional processes
  • Drives standard ways of working and operational excellence
  • Effectively manages key interfaces across various functions to include P&S, Operational Excellence and Syngenta Business Services (SBS)
  • Expertise in business process management (process design, optimisation and monitoring)
  • Knowledge in Project Management and Program Management
  • Good understanding of change management
  • Broad cross-functional experience in supply chain ideally in agro-business or closely related industry
  • Management of senior stakeholders, confident in constructively challenging expectations when required
  • Experience of working in a complex matrix organisation and multicultural environment
  • Experience in continuous improvement, operational excellence and Six Sigma are a plus
  • Analytical and strategic thinker
  • Certifications are an advantage (eg PMI, MSP, etc.)
  • ChangeFirst PCI practitioner is an advantage
  • Pro-active team player / knowledge sharer / open and transparent
  • Know-how about operational excellence is a plus
  • Strong influencing skills. Effective communicator
  • Result oriented, self-motivated / directed
  • Fully proficient in using Microsoft Office (PowerPoint, excel, etc.)
  • Fluency in English – other languages are a benefit
  • Bachelor / Master degree in Supply Chain, Business Administration or other equivalent
79

Process Expert Resume Examples & Samples

  • Pharmacy Prior Authorization experience preferred
  • Prefers a BA/BS degree
  • 3 years related experience (business analysis, process improvement, project coordination, operational subject matter expert)
  • Experience in Pharmacy Operations
80

Spanish Speaking Process Expert Safmarine Ecsa Scop Resume Examples & Samples

  • To contribute to teams optimal performance
  • Read and reply to correspondence within SLAs as defined for the specific communication channel
  • Minimum 2 years relevant experience in the BPO industry
  • Spanish Proficiency
81

Process Expert Resume Examples & Samples

  • Strong understanding of end-to-end process of dispute handling with Maersk Line setup
  • Understanding of the Shipping Business
  • Understanding the Root causes of Dispute & highlight to stakeholders for permanent fixes
  • To resolve dispute cases within the specified SLA
  • Carry out other responsibilities or projects given from time-to-time by TL/Manager
  • Effective and timely communication with locations wherever necessary
  • To keep updated on all developments in the relevant area of operation
  • To highlight and escalate process variances to the Team Leader with reasons for deviation
  • To initiate, suggest and demonstrate process improvements
  • Ensure complete adherence with group’s security policies, agreed SOPs
  • To share knowledge gained with peers within the function
  • Timely discussion and escalation on all issues with Team Leader
  • Practice APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies
  • Meets required goals and deadlines on a timely and accurate manner independently
82

Business Process Expert Analytics Resume Examples & Samples

  • Be a deep knowledgeable expert for our applications (you will be trained)
  • Engages with end users on our media platforms such as Yammer, email, wiki, intranet, all in a timely and professional way
  • Maintains high service standards towards users
  • Provides tool-training onsite or online
  • Holds engagement events for Asia users: like User Group meetings, Office hours etc
  • Creates/updates training material
  • Engages with our vendors
  • Contributes to policies, governance model for our analytic tools
  • Be open for and aware of the changes in the BI Analytic market
  • Be an evangelist and promotor of the information centric culture
83

Process Expert Resume Examples & Samples

  • Requires a BA/BS degree
  • 5 years’ experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background
  • Extensive experience in Pega Database system a plus
  • Experience in Medicare/Medicaid Appeals, to include CMS regulations/audit required
  • Experience in leading projects preferred
  • Demonstrated proficiency in documentation of policies and procedures required
  • Experience working with the Independent Review Entity/Maximus required
84

Process Expert Resume Examples & Samples

  • Process Expert II
  • Requires 2-4 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background
  • Process Expert Sr
  • Requires a BA/BS degree; 8-10 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background
  • Experience with Managed Care, Medicaid and/or Medicare required. College degree strongly preferred
85

Process Expert Resume Examples & Samples

  • Bachelor’s Degree
  • Service oriented and focused on managing expectations
  • Sense of urgency and stress handling
  • Ability to work with both internal and external stakeholders across different cultures
  • Team player, empathy and superior interpersonal skills
  • Proficiency verbal and written communication skills (English)
  • Experience in Service Industry is desired
  • Excellent communication skills
  • Ability to work under pressure with high sense of urgency
  • Detail oriented ability to perform processes as per predefined design
  • With strong Service Mindset
  • Team player
  • Knowledge of global Maersk Line Customer Service systems
  • Has leadership/coaching and change management skills
  • With experience in handling Customer Service export and import transactions/processes and dealing with direct customers/ forwarders /brokers will be preferred
  • Open to travel as and when it is needed
  • Results orientation
  • Strong customer knowledge
86

Product Development Systems & Process Expert Resume Examples & Samples

  • Create and visualize the PD and APQP processes and sub processes
  • Mentor, coach and train management and super-users in the PD & APQP processes
  • Encourage improvements of process/procedures/instructions/templates inside the PD & APQP processes
  • Reuse knowledge from performed PD and APQP projects and audits to improve the processes
  • Create training material regarding the PD and APQP process, including developing and maintaining of training guidelines for Functional Safety (Spice and ISO 26262)
  • Measure, monitor and report the PD and APQP -process status (monthly)
  • Audit regularly KAs PD and APQP processes in respect to management system compliance
  • Technical degree level or Master and/or with relevant practical experience
  • A minimum of 10 years’ experience within quality, project management, business administration or engineering – ideally in all
  • Good command of written and spoken English
  • Knowledge of relevant quality systems, tool and techniques (ISO9001, IATF16949, ISO14001, OHSAS 18001 basics, ISO26262, Automotive Spice,as well as root cause analysis, FMEA, APQP, PPAP etc.)
  • 1st and 2nd party auditor (ISO 9001, IATF16949)
  • Ideally: project management system (Planisware, Polarion)
  • Computer skills including MS Office and SAP
  • Creative, structured and systematic thinking
  • Education and training skills – dedicated educator
  • Ability to visualize abstract content
  • High degree of personal integrity and confidence
  • Facilitation skills with a high focus on solutions
87

Process Expert AP, Damco FNA Resume Examples & Samples

  • Managing day to day operation and delivering on operational KPIs and SLAs,employee engagement and client handling
  • Own and be accountable for cost reporting (Vendor Statements, Reconciliations,Cost Reporting, Book close and Budget)
  • Ensure overall AP controlling process adheres to the Global Standards set by the organisation
88

Process Expert AP, Damco FNA Resume Examples & Samples

  • Ensure vendor invoices are registered and processed in a timely and efficient manner
  • Process SAP checks for Damco Invoices
  • Coordinate with Various teams to make sure invoice processing is on time
  • Report the invoice processing details on timely manner
  • Research and assist Damco personnel, GSC and external vendors with AP inquiries and problem resolution
  • Ensure to have end to end knowledge in Kewill system and able to handle PO Gatekeeper process independently
  • Provide process improvements to existing processes
  • Report daily progress on critical customers invoice status to required stakeholders
  • Make sure that invoice ageing is under control
  • Communicate effectively with the Customers and Local team
  • Help maintain the Supplier Payment Timeliness as per agreed limits
  • Ensure all payment executed as per the scheduled pay run
  • Ensure no duplicate payment executed and ensure too followed all the pre-checks before the payments
89

Statutory Process Expert Resume Examples & Samples

  • The statutory expert is responsible for end to end delivery of statutory and tax reporting for the assigned region(s) / legal entities including all aspects of delivery i.e. planning, execution, monitoring, quality assurance and compliance with applicable accounting policies and GBS/Downstream requirements including key controls (with support from statutory Team Lead, PL, ODMs and financial accountants)
  • Take a lead on statutory planning and monitoring activities within GBS (for the assigned regions) and the formulation of central time table while providing support to the statutory Team Lead for overall statutory planning and deliver
  • The statutory expert will be single point of contact for planning and monitoring; EY audit and local regulatory requirements and ensure that all deliverables from GBS are aligned for the assigned regions/legal entities
  • The statutory expert is expected to understand interdependencies of different deliverables there knock on impact. He/she should be able to ensure that all risks (people, process and system) to delivery are mitigated and managed in a timely manner
  • Ensure all audit and tax queries are responded to on a timely basis (with support from relevant group reporting teams) including timely resolution and escalation of all technical accounting /audit matters while working closely with statutory SME and ODMs. statutory
  • Ensure that UK tax packs are filled in properly and sent in time, answering tax queries received from tax teams
  • Review draft EY letters and PGAP questionnaires for the assigned regions and companies for consistency and accuracy. Provide the assurance to statutory SME so he/she can approve these
  • Provide guidance and coaching to financial accountants while working with the relevant ODM(s) and statutory SME. Keep up to date knowledge of any changes in the accounting standards and statutory reporting. Also ensure that the teams are aware of these changes. Statutory expert will be the single point of contact for all communications with the business, central statutory team, tax and EY for the assigned regions/legal entities.. He/she will provide necessary and required support to statutory SME and PL for their communications/engagement with heads of control, VPs and directors
  • Adhering with the tasks outlined in the EMS/QMS Systems of EBSC
  • Provide necessary support to statutory SME in identifying and implementing process improvements to simplify the UK Statutory reporting process. Any ad hoc activity / group reporting activities / dividend accounts and QAR process as defined by his/her line manager, need to be planned and delivered timely and of good quality
  • Act as back up of statutory SME
  • Ensure all non UK local statutory for the assigned regions are completed, audited, and signed/approved on timely manner
  • Educated at degree level, with a relevant accounting qualification
  • Financial accounting/group reporting/statutory experience or experience in relevant financial area / processes (5-6 years)
  • Strong analytical skills with an ability to understand business drivers and connect these with the balances reported in statutory
  • Good communication and interpersonal skills Good level of analytical skills, numeracy and financial understanding
  • Process expertise / experience in group reporting, statutory reporting or other related processes
  • Ability to work under pressure, manage competing priorities and on time delivery
  • Confident in interactions with internal and external stakeholders
  • Works as an integrated part of the team: strives to achieve his/her individual objectives and supports the other team members’ objectives and the team targets
  • Able to perform duties individually, without the supervision, self-starter
90

Process Expert Resume Examples & Samples

  • Coordinate dangerous cargo approvals with VSA partners (external) to facilitate loadings
  • Analyse service delivery issues within DG Team and take corrective action to avoid
  • Reoccurrence. Good Analytical Skill Set
  • Prompt and effective response to Email messages
  • Self-accountable
  • Should handle customer account/cluster independently
91

Process Expert Resume Examples & Samples

  • Strong professional experience in a Process Improvement role in a related field with proven execution of improving processes, organisational redesign, transformation or similar, in which analytical skills were required
  • Working knowledge of processes, services and the supply chain concepts and process mapping and documentation skills coupled with the ability to present up to executive level
  • Excellent skills in using Excel and PowerPoint
92

Business Process Expert Funding Management Resume Examples & Samples

  • Bachelor/Master in Finance or Business Administration
  • In-depth SAP knowledge, experience with implementation of SAP Funding Management, preferably in a captive financing organization
  • Minimum of 5-10 years process improvement experience in a multinational matrix organization and/ or financial institutions
  • Good understanding of IFRS customer financing accounting principles
  • Mature process thinking and process design competencies
  • Excellent collaboration skills and demonstrated ability to “team up” to solve problems
  • Inquisitive and creative, with an ability to think outside the box to identify solutions
  • Ability to work effectively in a complex, fast-paced environment
  • Strong in business process analysis and improvement
  • Very good communication and stakeholder management skills
93

Business Process Expert Resume Examples & Samples

  • Master's degree in Engineering, Computer Science, Systems, Business or related scientific/technical discipline
  • 10 years’ experience
  • Experience with Microsoft Office (specifically Word, Excel and PowerPoint)
  • Strong IT communications skills working with stakeholders
  • The following skills are nice to have
  • Related Certification (i.e. CSM, PMP, CSSGB)
  • Experience within VA leading strategy and path forward for diverse applications
  • Ability to obtain and maintain certain job-related certifications if no job-related advanced degrees
  • Ability to communicate clearly in writing and verbally
94

Senior Associate / Process Expert Resume Examples & Samples

  • Ability to take ownership and work for early resolution and closure of customer issues
  • Ability to accept change and make the best of any situation
  • Needs to be customer centric and inclined towards delivering excellent customer service
  • Take responsibility for the execution of shipment lifecycle process including cross functional coordination
  • Adhere to standardized processes and tasks without compromising customer experience
  • Proactively reach out to the customers. Manage off-shored or outsourced services in the shipment cycle
95

Business Process Expert Resume Examples & Samples

  • Provides end user training and technical support for existing Meridium functionality
  • Supports development, training, and implementation support for new Meridium functionality as defined by the DSS Produce Product Plant Maintenance Project Multi-Generation Plan
  • Works closely with DSS IT resources and Meridium Support to close functional gaps
  • Works closely with DSS Implementation Team to deploy the tools
  • Bachelor’s degree in Mechanical Engineering
  • Six Sigma certified as Green Belt Project Lead or Higher
96

Process Expert Specialist Resume Examples & Samples

  • Attend to commitment filing requests timely within agreed SLA
  • Attend to commitment adjustments and modification requests within agreed SLA
  • Investigate and provide resolution on commitment issues
  • Assist Sales in Commitment compliance management
  • Assist Sales and Customers Service with their issues keeping close communication
97

Process Expert Resume Examples & Samples

  • Coaching and development
  • Challenges and supports direct reports in developing and implementing Customer service Strategy and adhering to global standards
  • Monitors performance against established KPIs and budgets, takes corrective action when necessary and exceed where possible
  • Continuously driver to reduce waste in the CS processes, by analysing (speaking with) data and recommending improvements to relevant parties
  • Export/Import customer service processes
  • Handle service escalation requests from internal/external customers
  • Phone call/Chat attendance (when and where applicable)
  • Assist the export/import country Customer Service Agents in handling and resolving customer requests where applicable
  • Facilitate completion of booking and documentation processes
  • Facilitate pre-arrival and import manifest processes
  • Work in coordination with country port authorities, other local country CSAs and other service departments on
  • Needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
  • Deliver customer experience as outlined by HQ Centre Customer Service
98

Process Expert Resume Examples & Samples

  • Propose and support initiatives for continuous improvement of Customer Service processes
  • Attend to export- or import-specific processes as assigned in the team, namely
  • University graduate or bearing similar professional qualification in the same or related field
  • Ability to work under pressure and according to standard processes
99

Process Expert Resume Examples & Samples

  • Associates or BS/BA preferred
  • At least 1 year of related experience (business analysis, process improvement, project coordination) required
  • At least 2 years of experience in high-volume managed care operations (claims customer service, enrollment and billing) required
  • Training experience required
  • Experience building workflows and process aids required
  • Working knowledge of Grievance/Appeals process required
100

Business Process Expert Resume Examples & Samples

  • 1 - Job Description
  • Aligning it with Sponsors rules
  • Aligning Projects with Global
  • Ensuring integration with relevant End to End process (Adapted Product, Equipment, project)
  • 4 – Major requested capabilities
  • 6 – Travel
  • 3 - Environment
  • 1 – General context
  • 2 – Specific challenges of the position
101

Process Expert Resume Examples & Samples

  • Thought Leader who challenges the status quo throughout the organization
  • Ability to work with Stakeholders and manage expectations and priorities,
  • Excellent verbal and written skills,
  • Ability to influence the organization without formal authority and hold your ground in face of divergent opinions,
  • A team player with a “can do "attitude”
  • Strong Facilitation (e.g. Workshop or training sessions) skills,
102

Process Expert, / Senior Resume Examples & Samples

  • Researches operations workflow problems and system irregularities
  • Develops, tests, presents process improvement solutions for new systems, new accounts and other operational improvements
  • Develops and leads project plans and communicates project status
  • Provides process direction and decision making for all minor and major project work
  • Provides guidance to process experts
  • May perform duties as a lead when involved with enterprise wide initiatives/projects
103

Process Expert Resume Examples & Samples

  • Performed 5-7 years’ experience in Blue Exchange, EDI, Availity and 835 business knowledge, process improvement, project coordination in a high-volume managed care operation (Blue Exchange, EDI, benefit design, customer service, 835 remit) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background
  • Required Platform knowledge WGS, SPIDER, ACES, CHIPS, CS90
  • Required high knowledge of X12 formatting for 835, EDI, Blue Exchange and Availity
104

Process Expert Resume Examples & Samples

  • Easy to Business with
  • Timely Delivery of Documents
  • Pro-Active Notification
  • Query Resolution with shippers/ Customers- ensure timely resolution and response to customers
  • Follow up on the Outstanding bookings & query resolution
  • Service delivery wins
  • Service failures
  • Customer Relationship Management
  • Develop an understanding of the customer’s business & needs
  • Provide regular updates to Customers
105

Process Expert Resume Examples & Samples

  • Participate or lead UNITE program activities (scope definitions, blueprint planning, business cases or work-packages)
  • Be responsible for the business process design in the new UNITE solution
  • Identify and evaluate impact of the business requirements
  • Manage change and challenge mindsets
  • Support deployment with process knowledge
  • Safeguard link to existing organization and process teams
  • Perform and support integration tests and user acceptance tests
106

Process Expert Resume Examples & Samples

  • Provide technical support of high quality products that meet technical specifications, cGMP, regulatory re-quirements
  • Performs root cause analysis and investigation for deviations and complaints (external and internal)
  • Lead and/or support of decision making for manufacturing problems
  • Develops and implements solutions to process related issues eliminating reoccurrence,
  • Provides input on process performance for APR/PQRs
  • Leads and/or actively participates as a team member for quality and productivity projects
  • Subject Matter Expert (SME) for inspections and audits (healthy authorities, internal inspections) according to product responsibility
  • Support of launch projects; Subject Matter Expert for development and validation team
  • Author and reviewer for SOPs
  • Initiation and implementation of change requests
  • Support for KPI improvement (e. g. TPT, OAE, yield, right first time etc.)
  • Authoring of process and GMP risk assessments
  • Ensures that manufacturing is accomplished according to GMP guidelines and within registered and validated specifications
  • Establish and maintain master batch records (including bill of material)
  • Ensure manufacturing procedures are in compliance with Health Safety and Environmental guidelines
107

Process Expert, APS Resume Examples & Samples

  • Work as first point of contact for all applications that are supported by GMS
  • First level investigation and assigning issues to respective teams(GSC/L2/IBM) for P1 and P2
  • Assigning tickets to Respective L2 queues
  • Setting alerts with help of GSC team for failure points for Global applications
  • Taking actions on alerts received
  • Proactively monitor applications where alerts are not possible / not set Daily tasks (reports, etc)
  • Deployment of applications where deployment guide is available
108

Process Expert, Scope Resume Examples & Samples

  • Minimum 2 years relevant experience in handling and managing a team
  • Good communication skills, particularly excellent written English skills required
  • Strong service mindset with sense of urgency
  • Team player, skilled in coordinating and working with different types of colleagues
109

Process Expert Resume Examples & Samples

  • Coordinate with team members and ensure completion of activities within agreed TAT & SLA
  • MI reporting and C&C activities
  • Handle queries and provide solutions to team and on shore
  • Work with the Team manager/ Operations manager to assist with up skilling / traininning initiatives to deliver improvements
  • Work with Team Manager/ Operation Manager to support and guidance with disciplinary and grievances, completing documentation and scribing for interviews
  • Support Team Manger by managing all logistics
  • Complete all tasks as outlined in Team Support specialist Role
  • Real Time Adherence, Attendance issues, updating of Individual’s HR Files and Return to Work
  • Provision of 2 way feedback to Team Manager/ Operations Manager
  • Conduct daily huddles to provide process updates and act as a back up Team manager in his/her absence
  • To handle the Team
  • Analysis of Call monitoring data to identify strength and Development
110

Business Process Expert Resume Examples & Samples

  • Project management responsibilities include managing internal non-technical business projects from initiation through completion
  • Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results
  • Recommends schedule changes, cost adjustments, resource additions or scope changes
  • Ensures effective communication across teams/functions
  • Requires people and resource management through others, and may include leading third party resources
  • Reduces broad concepts, business strategies into structured projects
  • Leads the design/ delivery of new projects/ programs/ processes; is the key technical contributor
  • Solves complex, high impact system/process design/ work flow problems
  • Bachelors or Masters Degree or University Degree and or equivalent experience
  • Experience with Manufacturing Execution System preferred
  • Typically 8+ years relevant experience for entry to this level
  • Requires specialized depth and/or breadth of expertise in job
  • Post-graduate and/or certification/ license may be required
111

Business Process Expert, Associate Resume Examples & Samples

  • Associate Degree in Business Administration, Computer Science or related field is required
  • Understanding of Telecommunication terms and processes
  • Effectively prioritize and execute tasks in a high pressure environment
  • Working in a team-oriented, collaborative environment
  • Exposure to WAN technologies which include MPLS, Ethernet, Point to Point, and such protocols as TCP/IP, OPSF, and BGP
  • Experience with Telecommunication invoicing
  • Proficiency in the following languages is a plus: German, Spanish or Portuguese
112

Lending Operations Process Expert Resume Examples & Samples

  • The Role holder will be the primary subject matter expert and point of reference for Procedural / Process / Change / Project queries and issues within Lending Operations. The team covers multiple complex processes from Case Manager Receipt of a case, production of documentation in both the Facility letter /Collateral areas through to drawdown of funds and Perfection/Release of any Security Items. Lending Operations has a UK base and multiple sites/service providers offshore which together deliver the end to end Lending Service
  • The Role holder will be responsible for oversight of quality & query escalation levels in Lending Operations – undertaking trends analysis & providing mitigating solutions for Leadership e.g. offshore query rate resolution & mitigation
  • The Role holder will be the primary point of contact for Senior Leadership/Projects/Product re Lending Operations queries, including subject matter input & implementation/systems testing support of Process change / Systems change / Procedural or Policy change - impact assessing to ensure impact on both Onshore/Offshore operations is understood and surfaced to Leadership
  • The Role holder will liaise with Offshore Colleagues to communicate & monitor embedding of Process/Procedural change into the offshore aspects of Lending Operations
  • The Role holder will champion the development of a customer focused, high performing culture supporting continuous improvement of the operational process and the development of best practice
  • Stakeholder Management & Leadership
  • The role holder will act as the point of reference for colleagues/Leadership/Projects in assessing the acceptability of new propositions received, providing expert guidance where amendment is required and also explaining the reasons behind why applications cannot be accepted
  • The role holder will ensure that any technical pages are maintained, are accurate and any amendments are communicated to interested parties in a timely manner
  • The role holder will ensure Operating Procedures (STOP) and Process Mapping databases are maintained and updated with changes/control changes and annually reviewed in line with requirements
  • The role holder will own or support others re complex or involved bespoke cases on an ad hoc basis
  • The role holder will be responsible for maintaining their own knowledge and that of the multiples teams across Lending Operations – via communications/buzz sessions/websites/root cause analysis
  • The role holder will liaise regularly with counterpart offshore to support cross border delivery of the end to end client Lending transaction
113

Business Process Expert Resume Examples & Samples

  • Gathering and extracting VA EA business requirements
  • Developing and reviewing agency, segment, system and application level business artifacts
  • Assisting in the capture and entry of enterprise business content, in the form of business capabilities and business functions models, business process models (BPMs), business rules, and operational node structures
114

Process Expert Resume Examples & Samples

  • Operational day to day management supporting application processing for Barclaycard Payment Solutions. Responsible for data entry and KYC in relation to processing applications
  • Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
  • Work with Team Manager and take joint responsibility on the workflow to ensure process efficiencies are achieved, team performance is optimised and Service Level Agreement are met
  • Responsible for verification and authorisation of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated
  • Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services
  • Excellent Communication, organisational and planning skills
  • Relevant years of relevant experience
  • Experience of working in BPO/KPO
  • Working knowledge of Merchant on boarding, KYC procedures and Recruitment Policy
  • Working knowledge on Merchant account Maintenance, Disputes & Chargebacks
  • Team Handling, high volumes handling and Escalation handling ability
  • Technical systems and procedure training experience
  • Workflow time management experience
  • Familiarity with procedures, policies, products and services of a financial organisation
  • Knowledge of related risk and audits
  • Ability to work within deadlines/customer demand
115

Process Expert Dispute & Collection Management Resume Examples & Samples

  • Contribute to developing, defining and implementing (design & build) best in class processes in Dispute & Collection management model (organization, processes, systems and data) and oversee Dispute Management, Collection Management community to ensure ease of doing business with Bayer, enhance customer experience and efficiency
  • Define and monitor adherence to global processes and process guidelines together with the Global Process Owner (GPO) in line with legal, functional leadership, business and Integrated Business Operations (IBO) requirements, as well as customer and market insights gained
  • Contribute to the establishment and running of a community, which includes representatives from Marketing & Sales, divisions, IBO peers, IT, Product Supply, Finance and the Service Delivery Network, for the purpose of sharing best practices, remaining close to the respective markets and customer needs and actively managing the demand
  • Support the global service delivery strategy by contributing to the definition of the overall activity split in the service delivery network, the enabling technology (e.g. cloud solutions, portals) and SAP standards (e.g. SAP FSCM) required to support service delivery and the functional process design in close collaboration with Order-to-Cash (O2C) Service Delivery Manager and O2C IT Solution Designer (especially for countries in direct geographical scope of Process Expert)
  • Contribute to Integrated Process and Service Excellence (iPSE2020) transformation program in adherence with overall transformation objectives and adjust overall process design according to insights gained in transitions (especially for countries in direct geographical scope of Process Expert)
  • Support the global roll-out of enabling technology
  • Perform KPI reporting to measure the respective processes in terms of efficiency, quality and compliance and propose respective measures
  • Be responsible for the process change management as Demand Owner via the Demand Management Process
  • *Relocation assistance is available
  • A minimum of ten years of experience in O2C, Customer Service, Supply Chain, or related field
  • Hands-on knowledge of O2C processes
  • Advanced education/training in at least one of the following