Process Associate Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the process associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

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NS
N Schiller
Niko
Schiller
217 Huel Terrace
Los Angeles
CA
217 Huel Terrace
Los Angeles
CA
Experience Experience
12/2014 – present
San Francisco, CA
Senior Process Associate
San Francisco, CA
Senior Process Associate
12/2014 – present
San Francisco, CA
Senior Process Associate
12/2014 – present
  • Provide daily guidance to administrative assistant
  • Investigate root causes of individual and departmental performance issues and work with team members to agree upon corrective action (e.g. training, etc.)
  • Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency
  • Manage time effectively, meet personal goals and work effectively with other members of the distribution team
  • Other duties and special projects that are assigned by management
  • Operates autonomously. Audits cases and provides feedback without the review or input of Consumer Relations, except in very unusual situations
  • Exercises sound judgment. Can make decisions autonomously based on facts and data as well as interpretation of the Regulations, not emotion
09/2010 – 11/2014
San Francisco, CA
Business Process Associate
San Francisco, CA
Business Process Associate
09/2010 – 11/2014
San Francisco, CA
Business Process Associate
09/2010 – 11/2014
  • Providing analysis and working in ad hoc projects to facilitate process improvements
  • Trend and track results and provide summations on risk and opportunities for improvement for operations management and quality program review
  • Creation and maintenance of analytical tools to discover trends and track/analyze performance of operations and third-party service providers
  • Prioritizes daily work to accommodate fluctuating or unplanned work
  • Perform other duties as assigned by the management
  • Meets with Team Leader regularly to assess department performance and to plan initiatives targeting improvement
  • Perform quality checking on BFDS checks
02/2006 – 03/2010
New York, NY
Process Associate
New York, NY
Process Associate
02/2006 – 03/2010
New York, NY
Process Associate
02/2006 – 03/2010
  • ) May provide lists of in-network providers and facilities upon request
  • Creating and monitoring the processing checklists and calendars Works with management to set daily priorities to ensure prompt and efficient service
  • ) Handle complaints (member/provider), grievances/appeals (member/provider) via relevant recording/reporting system
  • Works with management to set daily priorities to ensure prompt and efficient service
  • Execute due diligence as per the defined process and guidelines
  • Performs routine protein analysis (concentration, electrophoretic techniques, endotoxin levels)
  • Forecast Pipeline and general Account Management for a specific territory
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Johnson & Wales University
Bachelor’s Degree in Accuracy
Skills Skills
  • Basic accounting knowledge - understand the basic AP process/terms
  • Knowledge of Accounts Payable/Accounts Receivable
  • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings
  • Ability to work in a team and good interpersonal skills
  • Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas
  • Basic Accounting knowledge
  • Strong commitment to customer service and quality
  • Good capital market, share market, Mutual fund knowledge
  • Basic MS Office skills. Proficient in MS Office will be an added advantage
  • Helps resolve order management issues for all product lines using basic subject matter knowledge
Create a Resume
1

Business & Process Associate Resume Examples & Samples

  • Assists business unit group in reviewing current business operations and processes. Facilitates identification of strategic opportunities and insights to improve operational quality, effectiveness and/or efficiency. Makes recommendations for process changes and improvements
  • Leads and manages operational projects to support ongoing business improvement through analytical and creative problem solving
  • Designs, develops and produces process-related documentation using standard methods such as flowcharting tools
  • Develops tools and methods for program and/or process metrics; conducts detailed analyses to determine the cost impact of process improvements
  • Documents, develops and communicates process-related policies and communications
  • Identifies strategic opportunities for system and process improvements
  • Prepares summaries of process review, development and implementation activities. Develops analysis, reports, and presentations
  • Provides consulting and support to ensure use and maintenance of correct management tools and processes
  • Researches external best practices to be integrated into department processes
  • Supports business group implementation of procedural changes through communications, training and change management
  • Manages monthly financial reporting process and corresponding deliverables for business unit group
  • Business analysis and project or program management, preferably from management consulting: (3 years)
  • Cross-functional integration and planning: (2 years)
  • Developing process and policy guidelines: (2 years)
  • Preparing and making presentations: (2 years)
  • Bias for action and impact
  • Organization and planning skills
  • Structured communication skills (clearly, concisely and logically) orally and in writing
  • Ability to balance multiple priorities and stakeholders and meet deadlines
  • Strong critical, analytical, and creative thinking skills
  • Ability to create and implement processes
  • Knowledge of applicable departmental or business unit practices and requirements
  • Ability to research issues and provide appropriate solutions
2

Process Associate Resume Examples & Samples

  • Assistance to the Sales Personnel with the administrative, analytical and operational tasks
  • Forecast Pipeline and general Account Management for a specific territory
  • Lead Management, Order Tracking and Opportunity Creation on Siebel or equivalent CRM
  • Managing Salesforce.com - Forecast, Pipeline and general Account information
  • Generating Install Base Reports
  • Support and successfully contribute to Ad Hoc projects and reporting requisites
3

Process Associate Resume Examples & Samples

  • Accurately enter and review order data as required for the Workflow process requirements maintained by the team
  • Accurately enter data and enforce data capture through analysis
  • Helping to ensure compliance with local export regulations for all shipments
  • Ability to adapt to applications being added to Order Management system (i.e., EDI and/or PRM databases
  • Adheres to all compliance guidelines including SOX
4

Business Unit Business Process Associate Resume Examples & Samples

  • Daily review of deposit accounts and supporting documentation
  • Professional interaction with various personnel levels from each business supported
  • Review daily reports for exceptions to account opening procedures, CIP and Enhanced Due Diligence including policies and procedures set forth by M&T Bank
  • Works with business units to set clear policies and procedures that will assure compliance to KYC - “Know Your Customer”
  • Associates Degree or a minimum of 3 years relevant work/bank experience
  • Intermediate level of MS Excel
  • Must possess proficient research capabilities, utilizing the Internet, Intranet, compliance-related publications, business unit interviews and observations
  • Familiarity of the Retail Branch’s account opening process
  • Familiarity of various account types & set-up
  • Sound problem solving and analytical abilities
  • Must be a highly motivated, detail-oriented, ethical, and positive team player
  • Excellent time management and multitasking skills
  • Familiarity with the Branch Procedures Manual (BPM)
  • Use of PACE / HOGAN
  • Previous experience in compliance administration/analysis
5

Process Associate Resume Examples & Samples

  • Bachelor's degree in Life Sciences or related field required
  • Minimum of two years of laboratory experience in protein biochemistry required
  • Some experience with mammalian cell culture is preferred
  • Experience with protein analysis (SDS-PAGE, Western blotting, colorimetric and UV absorption measurement of protein concentration, endotoxin analysis) required
  • Experience with other analytical techniques (such as ELISA) preferred
  • Must be proficient in MS Office Suite
  • Performs routine protein analysis (concentration, electrophoretic techniques, endotoxin levels)
  • Prepares buffers for use in protein purification
  • Distributes purified proteins to internal and external collaborators
  • Maintains protein inventories
6

Bacc-business Process Associate Resume Examples & Samples

  • 2 years experience performing Reporting roles - Financial services industry experienced preferred
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Able to work with limited supervision and as part of an integrated team
7

Agency Process Associate Resume Examples & Samples

  • 1 year plus of business related experience
  • 2 - 4 year sales management or agency support experience in Property & Casualty and Financial Services is a plus
  • Prior distribution leadership, recruiting, agency establishment and agency development experience is a plus
  • Property & Casualty and Life and Health licenses as appropriate for the state (licensing will be required to be obtained within 60 days of starting the position)
  • Industry Certifications (preferred)
  • Ability to develop effective internal relationships across business functions
  • Overnight travel is required
8

Business Process Associate Resume Examples & Samples

  • Ability to perform responsibilities of Thorough Search Representative plus selected additional duties
  • Attend department staff meetings to discuss processing issues and clarification measures
  • Attend meetings, focus groups and discussions from internal and external business units to ensure accurate and concise processes are quality checked and documented
  • Attend to all departmental task assigned by the team leader
  • Work with team leader for creating team and Business Unit wide process improvement initiatives and contests
  • College/University graduate preferably with previous related work experience in the financial services or call center industry and demonstrated service aptitude
  • Candidate must have good analytical skills to thrive with the high volume and demanding working environment
  • Candidate must be comfortable working in fast-paced environment
  • Candidate must be a team player
  • Candidate must pass all minimum HR requirements for hiring
  • Candidate must be amenable to work at night (8PM-5PM)
  • Booting and shutting down computer, using mouse and keyboard (keyboarding)
  • Follows simple instructions on how to log in to the phone system
  • Basic telephony skills
  • Good written and verbal communication skills. Ability to converse effectively using the English language
  • Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information
  • Ability to compose a grammatically correct, clear and concise paragraph/ essay
  • Candidate must demonstrate problem solving skills
  • Candidate must have comprehensive product and systems knowledge
  • Good understanding of Service Level Agreement
  • Ability to process all TS related functions
  • Ability to make an analysis of the programs opportunities and develop an action plan
  • Proficiency in relevant major system applications and tools used for TS
9

Business Process Associate Resume Examples & Samples

  • Chinese-literate
  • Ability to express ideas clearly and concisely in writing
  • Team oriented yet able to work independently
  • Proven ability to balance approach in different levels of transactions
  • Effective communication and problem solving skills
  • Can handle multiple tasks in a fast-paced environment
10

Business Process Associate Resume Examples & Samples

  • Constantly increase the number of knowledgeable functions handled by the team
  • Handle transactions accurately with minimum supervision
  • Conduct in-depth analysis on all clients’ requests and make effectivedecisions whenever necessary
  • Communicate effectively to agents and clients through memo and letter
  • Suggest ways on how to improve the current process and team metrics
  • Give regular updates on the current performance of the team or individual when deemed necessary
  • Consistently meet the service targets set by the company at the soonest possible time
11

Mandarin Business Process Associate Resume Examples & Samples

  • Bachelor’s Degree/Master’s Degree in related field
  • Adherence to quality service
  • Excellent organizational skills and good numeric sense
  • Careful and attentive to details even when under time-constraints
  • Flexible and adaptable to change
  • With background/experience in insurance firm is an advantage
12

Business Process Associate Resume Examples & Samples

  • Constantly increase the number of knowledgeable functions handled by the team
  • Handle transactions accurately with minimum supervision
  • Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary
  • Assist colleagues during business peak season or high volume days
  • Communicate effectively to agents and clients through memo and letter
  • Suggest ways on how to improve the current process and team metrics
  • Give regular updates on the current performance of the team or individual when deemed necessary
  • Ensure that all cases assigned are completed within the turn-around-times
  • Consistently meet the service targets set by the company at the soonest possible time
  • Such other duties and functions as assigned by Operations Management
13

Mandarin Business Process Associate Resume Examples & Samples

  • Achieve acceptable mastery of new process within a span of 2 months
  • Prepare to be deployed to new teams at the end of each work contract
  • Conduct in-depth analysis on all clients’ requests
  • Full understanding of the terminologies of the first team where associate is deployed
  • Able to manage and use the team’s blog site, job aides and trackers
  • Able to update and complete process
  • Product Specific Knowledge
  • Knowledge of the Manulife product
  • Proficient in using all tools utilized by the first team where associate is deployed
  • Full understanding of the process of the first team where associate is deployed
  • Process Specific Knowledge
  • Able to follow the process of the first team where associate is deployed
14

Process Associate Resume Examples & Samples

  • Provide inbound/outbound call support to Dollar General store personnel regarding their technology systems
  • Provide an enhanced customer experience to all callers of our Employee Response Center hotline
  • Management of daily processes (VSAT offline reports, file transmission exceptions, investigation of stores not reporting sales for 3 or more days, etc.) that serve to maximize availability of the technical systems used by our stores
  • Special project work as assigned by manager
  • Must have excellent communication skills – both verbal and written
  • Must be comfortable with Windows and Microsoft Office products
  • Must be dependable and detail oriented
  • Must have strong critical thinking and problem solving skills
  • Will be required to meet or exceed production standards
  • The ability to successfully and patiently direct the actions of store employees to resolve problems
  • Strong technical aptitude
  • Ability to multi-task while taking calls
  • Ability to work in close proximity with co-workers
  • Must have proven track record on technical support, specifically POS hardware/software support preferred
  • Preferably from retail industry
  • ITIL foundation is an advantage
  • High School or GED equivalent preferred
  • No freshers
15

French Business Process Associate Resume Examples & Samples

  • Research and administration of routine and some complex IGO financial and non-financial transactions on applicable systems for Manulife clients and/or advisors while providing quality service in French
  • Identifies and solves most basic and some complex problems based on an understanding of the customers&#8217
  • Proficient in reading and understanding characters in French
  • Graduate of a 4 year Bachelor's Degree preferably Business or Finance related courses
  • Must pass the CWM Test with an overall score higher than 23
  • College/University graduate preferably with previous related work experience in the financial services or call
  • Knowledge of browsers and relevant computer applications
  • Ability to learn applicable systems, functions and processes/workflows
  • Knowledge of company plans/line of business
  • Able to identify complex and non-complex transactions
  • Knowledge on SFA Processing
  • Good written and verbal communication skills. Ability to understand/read in French
  • Minimum keyboarding skills of at least 30 words per minute. Exhibits good navigation skills
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing
  • Successful completion of Product and Business Training
  • Good understanding of the product and must pass the Skills verification exams
  • Able to research, analyze and problem solve routine issues
16

Process Associate Resume Examples & Samples

  • Daily postings of cash / bank receipts
  • Process customer account adjustments
  • Review bank activity daily and reconcile as needed
  • Ensure accurate cash postings in customer accounts
  • Clear Open items in customer accounts
  • Research and resolve unapplied receipts
  • Assist in identifying and resolving payment discrepancies
  • Customer accounts reconciliations
  • Participate in and support monthly close process for AR
  • Assist Credit team to reconcile accounts and other ad hoc reporting as needed
  • B.Com/MBA-finance
  • 1 to 3 years experience in the areas of Credit / Accounts Receivable (Cash application) process
  • Basic Accounting knowledge
  • Experience in SAP or an ERP environment
  • Independent worker who is able to plan work efficiently to meet tight deadlines
17

Process Associate Resume Examples & Samples

  • Ensure transactions are processed within agreed SLA / TAT
  • To act as backup and ensure all queries are cleared on time
  • To closely work with internal teams in resolving the issues
  • To meet set targets on volume and accuracy consistently
  • To identify inconsistencies / issues in the process and work with SME in resolving the same
  • Proficient in financial modules of SAP
  • Participate or lead ad hoc finance initiatives or other projects
  • Knowledge of Accounts Payable/Accounts Receivable
  • Knowledge of Excel and ERP(SAP)
  • Proficiency in data entry management
  • Effective verbal ,written communication and interpersonal skills
  • Problem-solving skills
18

Process Associate Resume Examples & Samples

  • 0 – 2 Years experienced professional in ITES industry with Healthcare experience
  • Adhere to HIPAA compliance requirements and practice standards
  • Determine if provider of care/services satisfies policy and state requirements; determine if care/services is consistent with the Plan of Care
  • Input data into appropriate systems
  • Determine benefit eligibility amounts based on policy language
  • Determine covered and non-covered services as per guidelines and pay / deny with appropriate decision / explanation reasons by using appropriate UDS codes
  • Interpret and apply fundamental policy language to claim scenarios
  • Escalate cases that are in need of investigation
  • Communicates with Team Leads / SME’s with special handling of non-routine claim situation
  • Meeting the deadlines of the claim based on aging and turnaround time
  • Make suggestions to improve departmental workflow, processes and procedures. Other duties as assigned
  • B Com, BSc, BA, MBA, B Pharmacy, M Pharmacy
19

Process Associate Resume Examples & Samples

  • Understanding and knowledge of Mutual Funds Industry & Financial Market (Optional)
  • Having good experience in US Transfer Agency operations
  • B Com, BSc, BA, MBA
20

Process Associate Resume Examples & Samples

  • Accomplish the task with required quality in the given timelines
  • Adhere to the team norms for making the overall team a cohesive one
  • Understand the project objectives and contribute towards the achievement
21

Chinese Business Process Associate Resume Examples & Samples

  • Bachelor’s Degree holder
  • Good computer skills and with fast and accurate typing
  • Willing to render overtime work as needed
  • Willingness to experiment and take risks
  • Willing to work on Saturdays or Holidays whenever a business need calls for
22

Process Associate / Senior Process Associate Resume Examples & Samples

  • 0 – 2 Years experienced professional in ITES industry with Financial Domain experience
  • Understanding and knowledge of US Retirement Service & Financial Market (Optional)
  • Having good experience in US Retirement Service operations (Optional)
23

Process Associate Resume Examples & Samples

  • Business Unit: PBB
  • Grade: 2
  • Band: 4
  • Shift: UK
  • Work Location: Empire Office, Mumbai
  • Recruiter: Nisha Panchal (nisha.panchal@rbs.com)
24

Business Process Associate Resume Examples & Samples

  • Candidate must at least 1 year tenure in MBPS
  • Average English Communication Skills
  • Fresh graduates / entry level applicants are encouraged to apply
  • Strong keyboarding skills, efficient and accurate data entry abilities
  • Attentive to details with emphasis on accuracy and quality
  • Must be comfortable working in a fast-paced environment
  • Able to adhere to strict standards of privacy and confidentiality
  • Must be willing to work in Mactan Newtown, Lapu-Lapu City
  • Must be amenable to work at night
25

Transaction Process Associate Resume Examples & Samples

  • Experience in generating purchase orders
  • Experience in Billing Customer on non-warranty charges
  • Experience in managing return goods
  • Experience in CRM [Oracle / Sales force]
26

Business Process Associate Resume Examples & Samples

  • Research and administration of routine and some complex IGO financial and non-financial transactions on applicable systems for Manulife clients and/or advisors while providing quality service
  • Identifies and solves most basic and some complex problems based on an understanding of the customers needs, using investigation and established guidelines. Recognizes the need to reed to redirect complex problems
  • Prioritizes daily work to accommodate fluctuating or unplanned work
27

Senior Process Associate Resume Examples & Samples

  • Handle accounting and general ledger functions, including monthly reconciliations. Prepare tax schedules and other financial data as and when required
  • Maintain efficient internal financial controls and business processes
  • Accounting journal upload
  • Prepare designated reconciliation on a monthly basis
  • Be accountable and take ownership of the tasks entrusted
  • Ensure compliance with accounting standards and statutory requirements through the maintenance of organized accounts and records
  • Analyze balance sheet items
  • Identify/resolve outstanding items in the reconciliation through proper follow up
  • Respond to customer queries in a timely
  • 3 to 5 years accounting experience
  • CA intermediate Or Articleship completed or Commerce graduate with relevant experience
  • Have good reporting and analytical skills
  • Possess good communication skills both written and oral
  • Have the ability to work independently
  • Have basic excel knowledge
  • Have an eye for detail
  • Focus on process improvement/automation
  • Be open to any shift
  • Have good computing skills and use of MS Office is a must
28

Corp-hrsd Technology Process Associate Resume Examples & Samples

  • Working with the Argentina HRSD team in defining, prioritizing and achieving strategic objectives and ensuring projects delivered successfully meet the approved business objectives
  • Clearly defining and communicating project objectives and success metrics, planning project deliverables with all impacted parties and oversee the execution of the overall plan
  • Develop business cases for project approval
  • Facilitate and drive the projects /programs from inception to completion
  • Advise on functional projects focused on process improvement and improving controls
  • Working with key stakeholders to develop and manage detailed project plans
  • Setting up, facilitating, and/or participating in meetings with stakeholders and working groups
  • Manage a portfolio of projects
  • Automation of process leveraging technology
  • Establish a project office to support the oversight and management of Argentina HRSD change agenda, to include defining tools and templates to manage projects, managing and preparing any required project and program reporting, and coordinating key messages
  • Excellent interpersonal, organization and communications (both verbal and written) skills
  • Excellent Client Relationship skills; ability to identify, build and maintain relationships to deliver success
  • Strong risk and internal control mindset, and risk management experience
  • Strong communications skills; ability to interact with Clients (both within and external to HR) , in-country leadership, and engage with local, Regional and Global Management Committees
  • Ability to influence outcomes and leverage a global network to achieve targeted outcomes
  • Experience using project management methodologies and disciplines
  • Ability to synthesize information to reach logical conclusions and present findings
  • Ability to influence and direct activities or resources outside of direct control
  • Vendor management experience; including vendor selection, vendor implementation and vendor monitoring and stewardship
  • Financial management: building business case to support solution proposals
  • Strong project management experience; defining, managing and delivering simple and complex projects, working to tight deadlines with ability to resolve conflicting work priorities
  • Highly motivated, results-oriented, and client-focused
  • Demonstrated ability to prioritize and manage multiple tasks and must be able to work independently as part of a small high impact team
  • Solid knowledge of standard desktop applications: MS Office, MS Project, and Visio
  • Significant number of years of experience in the design, implementation and project management of large-scale HR related projects
  • Must be fluent in English, and Spanish
  • Bachelors, desirable Masters Degree
29

Business Process Associate Resume Examples & Samples

  • Add/update license, affiliations, and demographics of producers and firms
  • Handle state appointments as well as appointment renewals of firms and producers so that they are registered to do business with John Hancock
  • Recording of compensation information as provided on the licensing paperwork
  • Work on special projects relating to license reactivation, state reconciliation, producer number registration
  • Clearing up of licensing, termination, JITs, and appointment errors from Sophia Report and Appointpak Work queue
  • Maintain and update reconciliation reports, production splits, work logs, work inventories, time trackers, and other reporting documents pertinent to the process
  • Change addresses for all the agents that have a John Hancock Code number to sell their different products
  • Add/Update bank account information for agents who receive commissions through direct deposits or Electronic Fund Transfer (EFT)
  • Process changes and requests on servicing agents, commissionable agents, and servicing and inforce agencies
  • Validate if processed changes are reflected on assigned systems
  • Perform peer-to-peer quality checking on changes that have been validated
  • Meet and maintain productivity, accuracy, and Service Level Agreement / Turn around Time on the above-mentioned transactions
  • Graduate of any 4-years course
  • Computer literate – know how to boot and shutdown the PC
  • Basic knowledge with MS office applications (Word, Excel, Powerpoint)
  • Keyboarding skills - score of at least 25 wpm with 90% accuracy on the Typing Test
  • Good organization and prioritization skills with the ability to multitask and work under pressure to meet tight deadlines
  • Excellent attention to detail, fast and accurate data-entry skills with the ability to process high volumes of work accurately
  • Continuously proactive in identifying improvements
  • Team player as well as ability to work independently in a changing environment
30

Process Associate Resume Examples & Samples

  • Maintaining process accuracy and Turn Around Time (TAT) as per the Service Level Agreement (SLA) and ensuring reduction in the number of quality issues
  • Knowledge and experience in handling verification sources
  • Ability to work on own initiative whilst adhering to Unit SLAs
31

Senior Process Associate Resume Examples & Samples

  • Proactive invoice collections (including coding and commenting all accounts)
  • Deduction resolution to ensure deductions does not continue, invalid deductions are paid back and invalid deductions are credited accurately (including coding and commenting all accounts)
  • Complete monthly reconciliations of accounts assigned to the desk as well as reconciliations of problem accounts assigned to other desks
  • Complete reporting assigned
  • Training and mentoring of new hires as well as existing analysts
  • Assist in the escalation process
  • Attend and facilitate meetings with Client contacts
  • Assist in the updating of SOP’s, forms and processes used to better assist the team and client
  • First level of assistance for Analysts on the team
  • Review of offset forms prior to sending them to cash application for accuracy
  • Full time position 40 hours per week
  • Work location is the Wilkes-Barre, PA site
  • Monthly meetings with Operations and client
  • Assist with adhoc requests from the client and/or business
  • Good/Excellent Computer Skills
  • Ability to work with MS Word, Excel, Power Point, Access
  • Knowledge of Accounts Receivable
  • Knowledge of concepts of debits and credits
  • Excellent Written and Verbal Communication Skills
  • Ability to Multi-task
  • Negotiation and analytical skills
  • Ability to lead the team
  • A High School diploma required
  • Three years’ work experience in invoice collections & deduction resolution is required, or an equivalent combination of education and experience
32

Senior Process Associate Resume Examples & Samples

  • Document SOPs and Update as needed
  • Generate Management reports and daily lockbox reports
  • Download lockbox files and credit card activity
  • Upload payment files to Oracle and run cash application jobs
  • Responsible for month-end AR close process
  • Prepare payments received for data entry
  • Daily posting of payments to customers’ accounts using correct bank account and date
  • Daily accurate application of cash receipts based on customer’s remittance advice which includes clearing invoices and identifying and creating deductions
  • Meet or exceed set production goals
  • Resolving unapplied/unidentified cash receipts
  • Completing offset and adjustment requests
  • Daily/Monthly cash reconciliation to ensure payments posted balance to amounts deposited
  • Identify non AR cash and intercompany payments / transfer funds to appropriate GL account
  • Ability to work overtime if needed
  • Support other departments by providing data and doing research as requested
  • Retrieve documents from the imaging system or filing area as needed
  • Work on special projects as assigned based on client business needs
  • Recommend efficiency improvements for all areas of responsibility
  • Complete W9 and Vendor forms
  • Respond to research requests in CRM system
  • Provide daily guidance to administrative assistant
  • Train collection staff on cash application research
  • Good/Excellent Data Entry Skills (Speed and Accuracy for both Alpha Numeric and Ten Key)
  • Strong analytical Skills
  • Basic knowledge of General Accounting principles as it relates to the general ledger
  • Proficiency in desktop enterprise systems i.e.: Microsoft Excel, Word, and Power Point and other related applications
  • Strong Customer Service Skills
  • Associates Degree or an equivalent combination of education and experience
  • 1+ year prior cash application experience utilizing an automated AR system is required
33

Process Associate Resume Examples & Samples

  • Perform GL Account Reconciliations
  • Process Journal entries
  • Maintain Fixed Asset Records
  • Good teaming skills
  • B.Com
  • CA Inter
  • ICWA / ICWA Inter
  • CA Articleship completed (most preferred)
  • Strong Accounting & Analytical skills
  • Good oral & written communication skills (mandatory)
  • Proactive & Self driven
34

Process Associate Resume Examples & Samples

  • Perform all functions in line with internal and external targets
  • Ensure queries are investigated accurately and raised with the relevant parties without delay and escalate where needed
  • Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior client support
  • Continuous process improvement
35

Chinese Business Process Associate Resume Examples & Samples

  • Process and capture information to system according to established methods and procedures
  • Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary
  • Assist colleagues during business peak season or high volume days
  • Ensure that all cases assigned are completed within the turn-around-times
  • Minimum keyboard typing skills of 32 words per minute (alphanumeric)
  • Minimum Chinese language typing skills of 15 words per minute using Cang Jie
  • Ability to use desktop computer system
  • Knowledge of MS Applications (Word, Excel & MS Powerpoint) is a plus
  • Good written and verbal communication skills (English & Chinese)
  • Ability to express ideas clearly and concisely in writing letters to clients and agents
  • Ability to learn and adapt frequent procedural updates from the BU
36

Senior Business Process Associate Resume Examples & Samples

  • Adapt at data collection and analysis – preferably MBPS trackers and operations management standards
  • Prioritize customer needs with high level of confidence and professionalism
  • Manage deadlines, address urgent cases effectively and recommend solutions
  • Can coach and mentor to successfully improve the performance of others
  • Prepares well-composed oral and written reports and presentations for management and business unit audiences
37

Process Associate Resume Examples & Samples

  • Ability to type a minimum of 35 words per minute with a high degree of accuracy while talking/handling emails
  • Ability to navigate through multiple systems while responding to the customer's inquiry
  • Customer Service representatives
  • Preferably at least 1 year working experience in medical/pharmaceutical role and/or Customer Service desk or any other front facing customer service/consumer/client equivalent role
  • For Non-English markets, medical background can be waived
  • Preferably with knowledge of healthcare landscape
  • Previous experience in a similar CSR and/or Trainer (for Trainers) role would be an advantage
38

Senior Process Associate Operations Resume Examples & Samples

  • Assist business units of client (one of the largest companies in the world) to close their financial books for period-end (Month / Quarter / Year) and enable them to report financial results
  • Processing of check and wire requests. Follow up with vendor for any if any refunds. Coding of refund checks received. Analyzing and taking appropriate action on Vendors with debit balance
  • Prepare any reports or financial information for use by client
  • Meet / Exceeds team’s production targets and achieve customer defined SLA parameters
  • Identify and implement areas for process improvement
  • Analyzes transactions, understands and explains variances, and proactively identifies potential problems and solutions
  • Ability to recognize unusual transactions, trends, or variations and communicate findings to supervisor or manager
  • Ability to manage/monitor accounting close responsibilities
  • Initiates and facilitates the sharing of process knowledge and best practices within the team and across the engagement, and is capable of impacting and influencing others
  • Develops and maintains documentation on projects and team assignments
  • Demonstrates analytical and problem solving skills
  • Coordinates and contributes to accounting processes
  • Proactively recognizes problems within scope of responsibilities, draws from appropriate resources to identify options and solutions based on the relative cost benefit, then implements solutions
  • Proactively adapts to a changing business environment and revises accounting processes and procedures accordingly
  • Maintains an awareness of the client’s business, operational activities, and processes in areas pertaining to scope of responsibilities
  • Interacts with client/users around specific work efforts/deliverables
  • 2 or more years experience in a reputed company with experience in the General Accounting / Procure to Pay (AP) – i.e. should have handled Invoice and Payment process, vendor data maintenance, AP Month end close support, reconciliations
  • Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have travelled and worked internationally
  • SME in PTP Operations with experience in invoice processing
  • Understanding of SAP, Excel, Word, strong analytical, organizational and customer service skills
  • Highly self-motivated to work independently as well as in group setting, within delegated authority, with minimal supervision
  • Ability to communicate expectations, requirements and status to client
  • Adaptable to learn new processes, concepts, skills
39

Process Associate Resume Examples & Samples

  • Responsible for processing payments for vendors, employees, growers and customers within agreed SLA / timelines with accuracy
  • Responsible for continual review and reconciliation of CFM accounts at regular intervals
  • Reconciling payments in SAP vs. Citidirect upload and ensure data accuracy before sharing for approval
  • To adhere to manual / urgent payments protocols and timely processing
  • Liaise with internal and external auditors as required
  • Responsible for continual review of Internal Controls
  • To coordinate and work with SSC teams and stakeholders in resolving process issues and releasing payments post validating the approvals
40

Agency Process Associate Resume Examples & Samples

  • Provides a consistent on boarding and development experience for Exclusive Agency (EA) owners with implementation of basic agency office processes and application installation relative to technology utilization
  • Assists EA owners with the implementation of consistent business processes and tactics to help drive business results; supports prescribed processes from the Company (e.g. Agency Process Library)
  • Supports Exclusive Agency owners and LSPs to drive improved business results, including the measurement of results and follow-up of process implementations
  • Builds and maintains best practices for the successful operation of Exclusive Agency owners and leverages opportunities to share knowledge/best practices across agencies, Field Sales Leader’s (FSL), and regional staff
  • Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools. (e.g. Salesforce)
  • Reinforces education with Exclusive Agency owners and LSPs; and/or develops and facilitates education classes, workshops and seminars, as appropriate, and as identified through conversations with agencies
  • Implements processes by working with Exclusive Agency owners and LSPs through process reviews and observation, and providing advice, tips, suggestions for improvement
  • Maintains proactive working relationship with Exclusive Agency owners, including follow-up process reviews and periodic assessments
  • Takes personal responsibility for ongoing personal growth and professional development by identifying and acting on appropriate training and development opportunities
  • 1-3 years sales management, education, training and development, or agency support experience in Property & Casualty and Financial Services
  • Prior sales leadership, recruiting, agency establishment (onboarding) and agency development experience
  • Experience using Microsoft Office products
  • Knowledge of Property & Casualty and Financial Service products
  • Familiarity with Property & Casualty and Financial Service industry, including competitors and trends
  • Possesses process development and implementation skills
  • Knowledge of process installation, education techniques and other sales processes
  • Problem solving – Uses judgment by applying broad knowledge and experience when addressing complex issues
  • Ability to manage corporate expenses accurately and timely
  • Property & Casualty and Life & Health licenses as appropriate for the state (can be attained through development once in the role within the first 90 days) and Industry certifications (preferred)
41

Process Associate Resume Examples & Samples

  • Administration activities on the Trust Commissions tool including reference data maintenance, processing of manual adjustments on Sales transaction data and monitoring the tool daily scheduled activities
  • Accountable for the accurate and timely processing of adjustments and reference data changes
  • Written or verbal interaction with Commission Analysts located in Bangalore, London and New York on adjustment processing and support them on any queries or report requests from Trust Commissions
  • Partner effectively with EBS support teams and perform user acceptance tests (UAT testing) from Business side and support in defect fixes or system enhancements on the Commissions tool
  • Ensure proper processes are followed for the areas that come under SOX and ensure 100% Compliance
  • Produce various scheduled as well as ad hoc reports as requested by Global Stakeholders by extracting the data from Trust Commissions with different design or customization to enable proper analysis and interpretation
  • Quickly adapt to new policies or process changes and support in documenting the same
  • At least 2-3 years of Work Experience in finance industry
  • Intermediate Excel Knowledge
  • Effective listening and Communication skills, both verbal and in writing
  • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts
  • Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas
42

Business Process Associate Resume Examples & Samples

  • College Graduate in any field
  • Proficient in MS Office Applications (Word, Powerpoint and Excel)
  • Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage
  • Good verbal and written English communication skills
  • Ability to pay close attention to detail with a high degree of accuracy
  • Fast Learner and can work with minimum supervision
43

Fulfillment Process Associate Resume Examples & Samples

  • Create, control and improve end - to - end business processes
  • Work in a team environment which aims to meet customization for customers in a standardized manner
  • 2+ years of experience in writing business and / or system requirements and business / finance analysis
  • Experience in printing, and government systems
44

Chinese Business Process Associate Resume Examples & Samples

  • Team-oriented yet able to work independently
  • Willing to work on Saturdays or Holidays whenever a business need calls
  • Handle highly sensitive and heavily regulated Hong Kong Provident Fund
  • Process indexing and data entry of transactions with utmost attention to quality and quantity
  • Consistently attain the service level set by the Company
  • Practice good judgment in processing cases
  • Perform thorough checking for every case and eliminate financial errors
  • Render overtime work on a daily basis during high volume week
  • Stay on-call on an as-needed basis during Saturdays and holidays
  • Assist colleagues and other teams in their production work upon request
  • Manage leaves/day-offs especially during peak season
  • Such other duties and functions as assigned by Operation Management
  • College graduate or should have at least 1-year work experience
  • Good communication skills written and oral
  • Strong time management and multi-tasking skills
  • Successful completion of New Hire Onboarding and compliance training
  • Successful completion of Cangjie Typing Method training (with passing written/typing exams scores)
  • Successful completion of the new hire training plan/program
  • AWD – MPF
  • Genisys
  • EB PFund PC System
  • CSMS
  • Knowledge of Provident Fund concepts, know how to index, screen and input financial and non-financial Chinese and non-Chinese transactions
45

Business Process Associate Resume Examples & Samples

  • Maintenance and integration of data from different sources (excel, SAP, other tools)
  • Handling data requests from different departments in the organization
  • Supporting reporting requirements as per projects
  • Supporting in executing MIS (Management Information System) operations
  • Should be able to liaison with teams to automate the stable reports/dashboards
  • Understanding the data/system needs of the business and developing integrated MIS systems for creating reports to be presented to management
  • Creation and maintenance of analytical tools to discover trends and track/analyze performance of operations and third-party service providers
  • Providing analysis and working in ad hoc projects to facilitate process improvements
  • Developing a good understanding of the operations of all department processes and providing analytical support as needed
  • Bachelor's in Engineering/MCA degree with at least 2 years of experience in handling large databases using MS Access, MS Excel (advanced macros) and SQL queries
  • Strong analytical skills with an eye for detail and independent problem solving skills
  • Strong drive to get things done quickly and correctly in strict accordance with standards, policies, rules and timelines
  • Willingness to work in shifts as per the business needs
46

Chinese Business Process Associate Resume Examples & Samples

  • Capture new business data of owners for the necessary policy issuance
  • Process contribution, transfer, enrollment and other maintenance related transactions for employee benefits
  • Handle maintenance of individual insurance policy details such as addresses, ownership, & beneficiary
  • Process money-in and money-out transactions for individual financial products
  • Manage basic to intermediate claims processing
  • Adept in Chinese – comprehension and typing
  • Background in the BPO set-up or insurance industry is a plus
  • Good organization and analytical skills
  • Careful and attentive to detail even when under time constraints
  • Able to balance approach in different levels of transactions
  • CAS
  • Life Insurance and Employee Benefits
47

Business Process Associate Resume Examples & Samples

  • Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
  • Attain Mastery of Business Unit Policies governing the transactions being processed
  • Report all system issues that may affect the operations
  • Candidate should pass the HR pre-employment exam and interview
  • Candidate should pass the Typing exam
  • Open to all MBPS level I associate with one year tenure and met all job expectations in their current position
  • Candidate should be a graduate of any 4-year College Degree
  • Willing to work at night and holidays and is willing to render overtime
  • Above average oral and written communication skills
  • Team orientation
  • Pass the Business Unit's English Exam
  • Exhibits good navigation skills
  • Adaptable to change
  • Pass the Business Unit's Math Exam
  • Attentive to details
  • Know how to navigate systems such as AWD and Apollo
  • Proven basic knowledge of the products, policies and procedures
  • Should meet the 80% passing rate on Training verification exam
  • Attachmate Reflections 2008
  • AWD Client 10
  • Open Office/Microsoft Office
  • ETreasury
  • Bridger Insight
  • PSW
  • WorkDay
  • Infonet
  • Understanding of the John Hancock Retirement Plan Services products (from Indexing documents, Enrolling participants into the plan, processing contributions and withdrawal requests, etc.)
  • Must have a thorough understanding of John Hancock Retirement Plan Services processes such as but not limited to Indexing, Enrollments, Payment In and Payment Out
  • Should have the basic knowledge in using Microsoft Excel or Open Office Calc
48

Business Process Associate Resume Examples & Samples

  • Responsible for processing financial transactions in a time sensitive manner
  • Reviews and resolves transactions for accuracy, completeness and adherence to company policies and procedures and compliance rules and regulations
  • Meets with Team Leader regularly to assess department performance and to plan initiatives targeting improvement
  • Check and analyze transactions to ensure accuracy, consistency and client satisfaction, as well as ensure that quality standards are met
49

Business Process Associate Resume Examples & Samples

  • MCA/B.Sc/BCA in Computer Science or related fields
  • 1 to 2 years of direct experience in MIS domain, through which you have developed a solutions-oriented approach and an understanding of the importance of a customer-focused service
  • Strong knowledge in MS-Excel, MS-Access, MS-SQL,VBA & Visual Basic
  • Good team player and ability to work independently
  • Excellent analytical, logical and programming skills
  • Ability to understand business direction and map these into requirements and solutions
  • Interest and ability to investigate, propose and implement process improvements
  • Ensuring timely response to customer issues
  • Strong written and verbal communication skills in English
  • Open-minded and active listener; can pull inputs and different perspectives from others
  • Strong enthusiasm, initiative and drive - will be a positive influence on the team
  • Excellent interpersonal, communications, collaboration, and facilitation skills and the ability to influence across functional and organizational boundaries
50

Process Associate Resume Examples & Samples

  • High quality standards must be demonstrated
  • Work well with others in a team environment
  • The ability to demonstrate dedication, integrity, initiative, and self-motivation
  • Ability to communicate with all levels of personnel
  • Must have the ability to carry out written and/or oral instructions and procedures
  • Ability to obtain applicable Process Associate benchmarks within 120 days, or any other time frame mutually agreed upon by the Union and the Company
  • High School Diploma or general education degree (GED) required
  • One to five years manufacturing experience preferred
  • Understanding of basic lean manufacturing principles preferred
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and read and interpret metal ruler
51

Business Process Associate Resume Examples & Samples

  • Maintain inforce policies and make allowable requested changes such as address change, SSN change, third party relationships, reinstatements, coverage change, and mode change
  • Send policy information to policyholders such as Statement of Coverage, Duplicate Policies and Consumer Illustration
  • Process terminations due to cancellation or death
  • Assist business unit on special projects or research
  • Successful completion of the 2 months training program
  • Ability to manage and use the Operations Performance tracker
  • CARE
  • Customer Service Workbench
  • Document Direct
  • Filenet
  • LifePro
  • LTC MILW Query LTC Prod
  • LTC Rightfax
  • Pega System CSC
  • WLTC
  • Workday
  • Knowledge of company plans/lines of business
  • Knowledge of HIPA
52

Business Process Associate Resume Examples & Samples

  • Process policy changes including third party authorization, address change, insurance verification, value quotes, and verification of coverage
  • Handle fund transfers and investment change
  • Prepare deposits in E-Treasury
  • Process premium confirmation
  • Perform quality checking on BFDS checks
  • Numeric: 33 wpm
  • Paragraph: 40 wpm
  • Successful completion of the 4 weeks – 6 weeks training program
  • AWD
  • Salesforce
  • EFS
  • McCamish
  • Knowledge of company plans and lines of businesses
  • Knowledge of inforce transactions
  • Knowledge of 38a-1 rule
53

Business Process Associate Resume Examples & Samples

  • Deliver trusted, professional, reliable, timely service to Manulife Singapore Policy Holders and Distributors and Advisers
  • Accuracy of information, timeliness of work and quality of output. Achieves individual Service Quality requirements in Soft Skills and Accuracy
  • Ensures data or record is created timely and accurately in the operational systems
  • Handles email correspondence (English)
  • Strive for resolution on first handling
  • Respond to clients’ correspondence with good judgment and high analytical skills
  • Provides excellent customer service and ensures that the clients’ needs are well taken care of
  • Process Reinstatement within 2 weeks permissible cases based on daily collection query. Update Service Track and follow up with letter where necessary
  • Process, review and administer customer requests/policy transactions (as and when assigned)
  • Handle multiple tasks in a fast-paced environment
  • Proactively reports any concerns that needs escalation to the management
  • Such other duties and functions as assigned by the Supervisor
  • Completed College education in any field
  • Experience in life insurance industry is required
  • Experience in handling Correspondence
  • Proficient in basic Excel skills
  • Knowledge of Microsoft applications (Word, Excel, Powerpoint)
  • Knowledge of web browsers
  • Good verbal/written communication skills (English)
  • Minimum keyboarding skills of 32 words per minute
  • Excellent customer service, strong correspondence etiquette and ability to handle difficult interactions
  • Successful completion of the 2 months to 3 months training program
  • Ability to manage and use the Operations Performance Tracker
  • IEDMS
  • CAS (Client Administration System)
  • Internet Explorer
  • Microsoft Office Applications (Excel, Word, Powerpoint)
  • Knowledge of company plans/line of business, riders, benefits, and other account values
  • Able to identify simple and complex transactions
  • Able to perform security verification and compliance checking
  • Basic understanding of inforce transactions such as fund switch, inforce BI, client details update, change of address, prospects, change mode/methods, change of financial planner, replacement of commission, premium redirection and reinstatement
54

Senior Process Associate Resume Examples & Samples

  • Location: Pune
  • Reporting: Hemalata Mishra
  • Experience: 0 – 1 Years experienced professional in ITES industry with Healthcare experience
  • Compensation
  • Work with Team lead / supervisor on tasks, in gathering pertinent information from subject matter experts
  • Completing tasks with high quality of deliverables
  • Profile: The candidate should have following
  • 8a. Essential
  • Graduate from a reputed institute with top notch expertise and command in English language
  • International Exposure would be an added benefit though the candidate must have worked with International clients during the course of his / her experience
  • Excellent communication skills, assertive, great attitude and team player
  • Should be Proactive
  • 8b. Desired
  • Good in Communication, Typing and Analytical skills
55

Business Process Associate Resume Examples & Samples

  • Responsible for generation of reports and basic analysis
  • Handle customer queries around the reports produced and ensure timely responses
  • Participate in improvement projects
  • Maintaining Accuracy and TAT for the reports published
  • Work in night shift for 5-6 days each month
  • CA fresher or Bachelor of Commerce/BBA + MBA (Finance) with 3+ year experience
  • Strong Accounting and reporting knowledge- for example Income Statement Analysis, FP&A or other reporting, Book Keeping etc
  • Excellent communication (written & oral)
  • Proficient on MS Office
  • Excellent analytical and spreadsheet/presentation skills
  • Knowledge of Hyperion Smartview, SAP Hana, MS Excel macros/VB desired
56

Business Process Associate Resume Examples & Samples

  • Calculating and issuing premiums, face amount, and dividends of existing insurance policy
  • Providing contract, inquiry and quote to insurance agent for both Financial and Non-Financial transaction
  • Reinstating and Terminating Insurance Policy
  • Processing French and English underwriting and no underwriting set up for high risk plan change
  • Reviewing and reconciling accounting transactions
  • Downloading and Balancing of Cheques
  • Working with insurance agent for Financial and Non Financial concern
  • Providing pre and post follow up requirements for insurance change application
  • Creating and sending out business correspondence i.e endorsement, letter, & advisor's checklist.Process quotations, policy summaries, standard confirmation, and verification of coverage
  • Update or change address and/or contact number of policyowners
  • Run loan and dividend history of policies from the system
  • Authorize third party or assign secondary addressee per policyowner request
  • Handle inquiry on cash values
  • Handle different changes (i.e decrease, deletions, reinstatement, quotes, deposit options, set-up etc.)
  • Review requirements for duplicate policy contracts
  • College graduate
  • Review request for completion and process all reinsurance request
  • Communicate as appropriate with clients/advisers to complete the request
  • Reconcile simple systems accounting variance
  • Create and maintain strong customer service relationships (i.e. customer service reps, advisors, clients, etc)
57

Senior Process Associate F&A GSC Gfis Resume Examples & Samples

  • Support services associate provides guidance , assistance, co ordination and follow-up on client questions or problems
  • Under minimal supervision, respond to customers inquiries that come into the Global solution center via the remedy case management system as well as customer issues reported via the telephone that concern application support requests, system status, and network connectivity
  • Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience
  • Added advantage if has implementation experience
58

Process Associate Resume Examples & Samples

  • Understand the business, Service Level Agreement (SLA) of the process & quality parameters
  • Co-ordinate for collections with member firms
  • Deliver the target set with respect to processing of transactions and meet the target on daily basis
  • Apply cash received accurately
  • Escalate the disputes to appropriate departments with complete information
  • 5 - 4 years of experience in a similar role
  • Bachelors degree or higher in commerce or Business Management/Administration
  • Accounts Receivable skills are desirable but not a must
  • Preferably been part of a voice based process for at least 6 months (AR, AP query desk, cash application, order management etc.)
  • Possess good communication skills - written and spoken
  • Basic MS Office skills. Proficient in MS Office will be an added advantage
59

Process Associate F&A GSC Gfis Resume Examples & Samples

  • Resolve financial application issues that arise from the firm's global software applications
  • Work towards the resolution of functional software related issues as well as potential hardware or connectivity issues that may arise
  • Root cause analysis should be provided. Associate must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework
  • Worked for 1-2 years in providing Functional / Technical support for ERP People-soft/ Oracle / SAP/JD Edwards) People-soft experience is plus
  • Will be one point of contact for Level 2 support for all the Finance related applications
  • Adept at communicating and operating in fast-paced and complex environments of diverse business cultures
60

Business Process Associate Resume Examples & Samples

  • Understand in detail current business processes for managing commercial data
  • Gather feedback from commercial team on business needs and improvement opportunities
  • Utilize subject matter expertise in business needs, data, and processes to provide internal and/or external information technology teams with business requirements and priorities
  • Guide technical teams and communication across multiple business groups to implement updates and enhancements to analytical tools, data and processes used by the commercial organization
  • Raise risks and suggest solutions to the commercial team as technical teams encounter obstacles in executing projects that impact the commercial organization
  • Take ownership for the quality of data
  • Bachelor degree with two years relevant experience; equivalent combination of advanced degree and less experience may be considered
61

Business Process Associate Resume Examples & Samples

  • Open to all MBPS level I associate with 6 months of tenure in their current position
  • No attendance issue or any disciplinary action for the last 6 months
  • Must have consistently met job expectations and pass all performance metrics in the current unit for the last 6 months
62

Business Process Associate Resume Examples & Samples

  • Analyze and allocate scanned images based on specific guidelines and methodology set by the business
  • Ensure that all work-items and emails are completed within the specified turn-around-time
  • Consistently meet the service level targets
  • Attain mastery of the business unit procedures
  • Communicate concerns or issues to Operations Management and Business Unit if needed
  • College graduate in any field
  • Proficient in MS Office Applications (Word, Powerpoint, and Excel)
  • Knowledge in Streetscape, BPM, LARS, and Licensing Porcessing is an advantage
  • Good verbal and written English Communication skills
  • Ability to pay close to detail with a high degree of accuracy
  • Fast learner and can work with minimum supervision
63

Business Process Associate Resume Examples & Samples

  • Analyze the current terms of inforce traditional and variable life policies to determine if client requests are valid, non-valid or needs to be escalated
  • Perform transactions in line with process training and product specific guidelines, as well as industry standards and compliance regulatory requirements
  • Meet and maintain productivity, accuracy and service level standard and deadlines
  • Maintain and update work inventories, time trackers and other reporting documents pertinent to the process
  • Perform other duties as assigned by the management
  • Strong management and multi-tasking skills
  • Strong relationship building and interpersonal skills
  • Demonstrated problem solving skill with the ability to research issues when the solution is not readily available
  • Superior verbal and written
  • Takes initiative and a team player
  • Strong computer skills (Excel, Word, Power point)
  • Strong decision making and analytical skills
64

Senior Process Associate Resume Examples & Samples

  • Work with Team lead/supervisor on tasks, in gathering pertinent information from subject matter experts
  • Excellent Communication Skills - Ability to communicate clearly, concisely and effectively, both verbally and in writing
  • Good Analytical skills
  • Good Keyboarding skills
  • Willingness to work in continuous night shifts
  • US Healthcare industry experience would be an added advantage
  • International Calling Experience
65

Process Associate Resume Examples & Samples

  • ) Processes referrals to the claim and IHAT teams for claim referrals, new claim handoffs, pre-certifications and clinical reviews
  • ) Handle complaints (member/provider), grievances/appeals (member/provider) via relevant recording/reporting system
  • ) Responds to requests received from Law document Center regarding litigation/law suits
  • ) Ensures compliance with requirements of regional compliance authority/industry regulator
  • ) Determines applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals
  • ) Performs review of member claim history to ensure accurate tracking of beneifit maximums and/or coinsurance/deductible. Performs financial maintenance as necessary
  • ) Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
  • ) May provide lists of in-network providers and facilities upon request
  • ) Adheres to international privacy policies, practices and procedures
  • ) Experience in production environment
  • ) Customer experience in transaction based enviornment such as call center or retail location preferred
  • ) Experience in the insurance or financial services desirable
  • ) Ability to maintain accuracy and production standards
  • ) Technical skills
  • ) Oral and written communication skills
  • ) Understanding of medical terminologies
  • ) Problem-solving skills
  • ) Attention to detail and accuracy
  • ) Negotiation skills
66

Process Associate Resume Examples & Samples

  • Basic accounting knowledge - understand the basic AP process/terms
  • Ability to communicate verbally and through emails with businesses in the required language
  • Positive attitude with a focus on execution
  • Ability to work in a team and good interpersonal skills
  • Must demonstrate a high level of self-motivation, energy and flexibility
  • Ability to handle varied volumes of workloads and to meet targets and deadlines on time
  • Ability to prioritize effectively, be flexible as needs change
  • Must demonstrate and faster customer focus, teamwork, accountability, initiative and innovation
  • Already worked on invoice processing, vendor master or AP call center, etc. – between 6 months to 4 years experience in related AP process
  • Good knowledge of MS Office and experience in SAP
  • Bachelors Degree preferably in Accounting/Commerce
67

Process Associate Resume Examples & Samples

  • Ensures customer satisfaction and loyalty by, assisting customers, and resolving a wide variety of customer requests, and feedback
  • Manages irate or emotional callers in a professional manner, and co-ordinates the handling of difficult and/or unusual situations. Test of your ability will be in converting an angry consumer into a GSK loyalist simply by listening to their concerns and addressing their issues
  • Promptly answers, screens, and processes all consumer service requests received through multiple communication channels (phone, e-mail, letter, chat, socila media) with strict adherence to confidentiality/privacy agreements and policies and procedures
  • Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring consumer understanding
  • Provides consumers and healthcare professionals with product information that is not medicinal in nature following all policies, and procedures. Explains complex medical terms/information in lay terms to consumers using scripted responses
  • Identifies and documents product quality complaints following standard operating procedures
  • May make outbound calls related to the service request, and/or follow-up to a customer inquiry
  • Keeps records of customer interactions and transactions, recording details of inquires comments and actions taken. Documentation needs to be concise, thorough, and accurate following a Good Documentation Practice
  • Participates in internal and external educational opportunities and training requirements relevant to the call center or customer service environment
  • Meets outlined benchmarks and/or key performance indicators as monitored through audits or recordings
  • Other duties and special projects that are assigned by management
  • Ability and willingness to recognize areas that may need updating, and suggest means to improve department processes
  • Individual to have the skills to carry out consumer/ HCP outreach programs (examples: Telesales, tele-detailing, conducting surveys)
  • Communicate with Service Delivery Managers and GSK team to highlight issues that need to be addressed to provide world class consumer experience
68

Business Process Associate Resume Examples & Samples

  • Analyze paperwork request being sent by the client/s, agents or broker dealer, and do the necessary action/s
  • Participate and meet deadlines in special assignments and large projects initiatives across sites without affecting daily goal/performance
  • Meet and maintain productivity, accuracy, and turnaround time
  • Graduate of any bachelor's degree
  • Keyboarding Skills – score of at least 30 wpm with 90% accuracy
69

Cup Mfg Process Associate Resume Examples & Samples

  • · Load and unload the ID machine rails as needed during operation
  • · Using pin(s), move parts from ID to Honer
  • ·Load and unload Honer as needed during operation
  • · Move parts from Honer to Inspect as needed
  • · Perform Quality checks as required by the Process Control Plan
  • ·Bag and Pack parts per the Packing Instructions
  • ·Insert Dunnage per the Packing Instructions
  • ·Close up boxes and close out skids when complete
  • ·Maintains house-of work area and performs daily housekeeping duties
  • Type 1 Inspection
  • Paperwork Requirements (quality, packaging, reporting, operational)
  • –Quality Checks
  • –Grind wheel change
  • –Honer tape change
  • –Size adjustments
  • –Gauge set up
  • –Machine operation
  • –Assist with tool removal during changeover
70

Business Process Associate Resume Examples & Samples

  • Reviews all pertinent documents on the contract and ensure that all the information are accurate and complete
  • Quality checks the case managers, provides feedback, and logs appropriate QC details in ELAPS in a timely manner
  • Meet job expectations and pass all performance metrics in his/her current unit
  • Above average typing and analytical skills
  • Ability to use the desktop computer system
  • Booting and shutting down computer, using mouse and keyboard
  • Toggling between multiple applications during each transaction
  • Ability to use email
  • Composing and sending emails
  • Ability to identify errors
  • Ability to understand simple insurance process or principles
  • Able to follow product and process protocol
  • Successful completion of the New Hire product training program
  • Full understanding of the CMA terminologies
  • Able to do correct follow up questions for a specific case
  • Proficient in using all JH Issue tools
  • Electronic Attachments
  • Good working knowledge on Issue process
71

Employment Process Associate Resume Examples & Samples

  • Knowledge of and adhere to University of Michigan policies and procedures
  • 1-2 years’ experience in a professional office setting
  • Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture
  • Experience in a Shared Services organization
72

Business Process Associate Resume Examples & Samples

  • Review request for completion and process all disbursements requests ensuring accuracy within the defined service standards
  • Communicate as appropriate with clients/advisers to complete the disbursements request
  • Reconcile simple systems accounting variances
  • Create and maintain strong customer service relationships (i.e customer service reps, advisors, and clients)
  • Candidate should be a graduate of 4-year College Degree preferably in business related course
  • Computer literate - ability to use the desktop computer system
  • Basic understanding on term life and whole life products
  • Time Management Abilities
  • Flexibility/Adaptability
  • Know how to navigate AWD system
73

Process Associate Resume Examples & Samples

  • Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
  • Is an SME on specific business quality processes
  • Training/update/coaching on mapping operations in the capacity of an SME
  • Ticket management (meeting SLAs and responding/resolving tickets)
  • Drive process/system improvements basis ongoing trends/gaps identified
  • Execute on assigned project components of specific audit processes
  • 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
  • Carries out tactical issue based communications with internal
  • Creates ad-hoc operational reports, status updates on a need basis
  • To receive security clearance all candidates must undergo a background check
  • Proficiency in computer applications and a flair for browsing the internet
  • Proficient in Internet navigation and keyboard typing skills
  • Has problem solving skills and attention to details
  • Proficient in MS Excel and other MS office tools
  • Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
  • Any UG Degree preferred with 2+ years of work experience
  • Has the ability to deliver results by influencing team members
  • Ability to work independently and think ‘out of the box&#8217
  • Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams like operations and IT
74

Business Process Associate Resume Examples & Samples

  • Review, analyze, interpret and validate non-complex billing and/or commissions work
  • Gather applicable data, calculate, prepare and complete accounting which includes Journal Entries
  • Summarize, adjust and balance and client premium statements and payments using excel to ensure accurate input on the administration systems
  • Allocate client premium payments accurately and in a timely manner on the applicable administration systems
  • Support suspense management and all financial reporting and investigation processes which may include providing direction on coding of adjustments and/or completion of required coding on applicable admin system/s
  • Validate premiums in preparation for client renewals
  • Reconcile financial statements to the ASO Billing system
  • Interact with the Client, Underwriters, RGO’s and other CFS Staff to understand the client’s requirements or to resolve any billing/payment related issues including outstanding payment, billing issues
  • Consistently achieving established service commitments including both individual productivity/quality goals and service standards as defined by the department's clients
  • Other tasks/responsibilities as assigned/required
  • Graduate of any 4-year Bachelor's Degree course (Internal/external)
  • Candidate must meet job expectations and pass all performance metrics in his/her current team (Internal)
  • Above average written and verbal communication skills. Ability to converse effectively using English language
  • Ability to clearly understand and act on presented problem statement
  • Ability to compose a grammatically correct, clear and concise email
  • Candidate must demonstrate good problem solving skills
  • Speedy key boarding skills of at least 35 words per minute and strong attention to details
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
  • Fund allocation
  • Basic spreadsheet skill – knowledge on formatting and formulas
  • Research skill
  • Good understanding of teams Product
  • Basic Operational knowledge of teams tools and systems
  • Basic working knowledge of teams Processes
  • ManuConnect
  • Vital Objects
  • Work Centre
  • GB Mainframe
  • Pink Tool
  • Knowledge of company plans/line of business, riders and benefits
  • Able to identify the complex and non-complex transactions
  • Knowledge on Premiums, payments and other group/Sponsor Plan related processes
  • Knowledge of insurance contract law and state legislative requirement
  • BU and MBPS Compliance
  • BU and MBPS Contacts
  • Good understanding of Service Level/Key Metrics
75

Process Associate Resume Examples & Samples

  • Processes customer requests in a timely and accurate manner
  • Communicates with customers through written and oral correspondence
  • Maintains flexibility in a high speed, demanding team environment
  • Creating and monitoring the processing checklists and calendars Works with management to set daily priorities to ensure prompt and efficient service
  • Maintains flexibility in a high speed, demanding team environment and stretch whenever business demands
  • Identifies process improvements to increase efficiencies and streamline processes
  • Actively participates in departmental team meetings and other open forums
  • Assists with department projects and initiatives as needed
  • Minimum – Graduate (Non-Technical Graduates only, like BSC, BCOM, BA., BBA)
  • Both Regular and Distance Learning graduates can apply
  • (Result awaited candidates cannot apply)
  • 12 – 18 months Experience
  • Strong commitment to customer service and quality
  • Excellent Keyboard Skills
  • Strong research and follow-up skills
76

Process Associate Resume Examples & Samples

  • Performs basic data entry per pre- defined processes
  • Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple customer accounts with low complexity
  • Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles
  • Helps resolve minimally complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives
  • Resolves open order (backlog) report issues of low complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels
  • Helps resolve order management issues for all product lines using basic subject matter knowledge
  • Enters sales data in a timely and efficient manner, maintaining documentation and records
  • Typically 1-2 years of experience in a related field
  • Basic communication skills. Fluency in English and local language mastery
  • Fundamental understanding of local legal compliance issues
  • Basic problem-solving and analytical skills
  • Basic teamwork skills
77

Bio Process Associate Resume Examples & Samples

  • Working with the manufacturing operations group, project design team, the CQV team, & the Automation/CSV reps to facilitate the implementation of the project design and validation of the LSCC manufacturing facility
  • Creation of operating procedures & other relevant documentation for large scale manufacturing
  • Execution of commercial manufacturing processes according to established work instructions
  • Adheres to Good Manufacturing Practices and Standard Operating Procedures
  • Takes part in investigations and optimisations of processes using scientific, engineering and lean principles
  • Operates all production equipment within the assigned functional area
  • Effectively uses process automation systems (i.e. Delta V and Syncade Interactions, OSI/Pi Historian) and some supporting business systems (i.e. SAP. Trackwise, Maximo etc.)
  • Assists with reviewing batch and exception reports for each manufacturing lot in conjunction with Quality representative and provide input to related investigations and QA audit activities
  • Engages in and supports culture of continuous improvement and operational excellence through ownership of improvement for work processes, equipment and safe work environment
  • The successful candidate must possess a Bachelor in Engineering/ Science related subject
  • A minimum of 5 years’ large scale experience in a biopharmaceutical manufacturing facility
  • The successful candidate must demonstrate an ability to work independently and also as part of a team
  • The successful candidate must demonstrate problem solving ability and to adhere to scheduled timelines
78

Process Associate Resume Examples & Samples

  • BPS Customer Service / HRO Experience – Preferred
  • Excellent communication skills (spoken and written)
  • Good aptitude
79

Business Process Associate Resume Examples & Samples

  • Ensure proper control, recording and classification of transactions
  • Interpreting financial information, and responsible for planning and forecasting
  • Liaise with various departments like CCO, businesses, FA, IT, AP and Payroll
  • Should be proactive in addressing process issues, front end internal customer queries
  • Should be a team player and should back up the other team members in times of need
  • Good Communication skills (written and oral) & ability to perform multi-tasking
  • Self-driven, positive, flexible towards work, ability to solve problems independently and bring innovative ideas to improve the current process
  • Minimum 1-2 years work experience in a MNC environment
  • Strong knowledge and experience in reporting and analytics
  • Should be able to understand the dynamics and do meaningful analysis and reporting of data
  • Strong accounting background/knowledge and analytical skills
  • Experience on ERP Oracle
  • Advanced knowledge of MS XL, Powerpoint and word
80

Business Process Associate Resume Examples & Samples

  • Fresh graduates (4 or 5 yr degree course) / entry level applicants are encouraged to apply
  • Familiarity with shortcut key functions (preferred but not required)
  • Excellent in written and communication skills
  • Ability to compose a grammatically correct, concise and accurate paragraph
  • Ability to comprehend
  • Ability to maintain quality standards
  • Ability to proactively respond to situations (escalations or rush requests)
  • Able to perform timely investigation and decision making
  • Ability to research information based on available demographic information
  • Ability to do multi-tasking
  • Keen attention to details
81

Business Process Associate Resume Examples & Samples

  • Trend and track results and provide summations on risk and opportunities for improvement for operations management and quality program review
  • Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations
  • Operational process design and development – Engineer business processes to deliver exceptional patient experience, meet expectations of the client, and enable operations to manage outcomes
  • Operational readiness – Assess impact, develop planning, and execute readiness for a process change to ensure the operation is equipped to meet agreed upon quality and service levels
  • Lead large, complex and/or ambiguous Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. Achieve an outcome that provides sustainable solutions to the client
  • Bachelor’s degree in business, operations management, or related field or equivalent experience
  • 1-3 years of experience: Proven ability to plan and deploy business process initiatives; Ability to develop metrics, collects data, analyze data to identify root cause, measures performance against process requirements
  • Must be able to analyze specific data and prepare written reports for management and client communications
  • Ability to effectively handle multiple priorities within a changing environment
  • Proven track record of self-development and professional growth
82

Dispute Investigations Process Associate Resume Examples & Samples

  • Answer customer telephone inquires in reference to the status of their claim
  • Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims
  • Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim.*
  • Request surveillance and documents findings
  • Interview and obtain statements from customers, witnesses, and other individuals
  • Locate and obtain records related to the customers. Merchants or authorities
  • Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities
  • Interact with department and branch employees along with customers to share information to resolve claims issues
  • Follow current regulations, policies, and procedures during the claims resolution process
  • Follow-up with customers on a regular basis
  • Meet daily deadlines for expiring claims
  • Make decisions on routine issues in accordance with the ATM operating procedures
  • Customer Service Experience
  • Ability to organize and prioritize
  • Capable of meeting deadlines
  • Must successfully pass background investigation according to company policy
  • Must be able to get along with co-workers and work effectively in a team environment
83

Business Process Associate Resume Examples & Samples

  • Analyzing and processing plan member eligibility including enrolments, reinstatement, changes, terminations and salaries in a timely and accurate manner
  • Ensure all necessary information is received and appropriate decisions are applied to eligibility prior to system being updated
  • Refer exception requests and complex processing to the Senior Certificate Administrator
  • Contact plan administrators via phone call, letter or email for required information omitted on the eligibility
  • Updates received
  • Meet quality and service standards to ensure that individual and team objectives are consistently met
  • Bachelor degree in any discipline
  • Proficiency in MS Office applications (Word, Excel, Powerpoint)
  • At least 30 words per minute
  • At least 90% typing accuracy
  • Excellent communication skills written and oral
84

Business Process Associate Resume Examples & Samples

  • Front-end Indexing – Forward each work item to its proper queue from the general queue
  • Enrolments – process new account and subsequent account application. Administer changes on member’s personal details
  • Contributions – allocate premium contributions to each policy member
  • Transfers – process transfer of funds from other financial institution to their Manulife account
  • Investment Changes – process investment option from one fund code to another
  • Withdrawals – process withdrawals and transfer requests
  • Option Statements – process option statement requests. Processing termination of membership
  • Termination – conduct research & analysis and provide solution for failed auto termination
  • Identify, communicate, follow-up, escalate process issues to the responsible department or staff
  • Consistently meet the service targets set by the company
  • Such other duties and functions assigned by Operations Management
  • Graduate of any 4-year Bachelor's Degree course (Internal/External)
  • Funds allocation
  • Automated Work Distributor (AWD)
  • Money Product System (MPS)
  • Equifax
  • Etreasury
  • Processing Tracker
  • Operations Performance Tracker (MBPS OPT)
  • Good understanding of GRS products and services
  • Basic Knowledge on indexing and processing member requests such as account enrolments, information changes, premium allocations, transfers, investment changes and withdrawals
  • Business Unit and MBPS Compliance
85

Business Process Associate Resume Examples & Samples

  • Facilitate banking information set-up for premium and loan payments including subsequent deposits on policies
  • Administer client’s policy change requests: banking, next bill/draw date, mode of payment, and sundry amount
  • Perform electronic payment collection, interpretation and evaluation Process deposit made by client to pay cost of insurance on different modes
  • Handle payments for cost of insurance using policy values
  • Administer adjustments to pay the missed premiums on the policy as per request Reconcile simple systems accounting variances
  • Review requests for completion and process all billing & payments requests within the defined service standards
  • Create and maintain strong customer service relationships (i.e. customer service reps, advisors, and clients)
86

Process Associate Resume Examples & Samples

  • Meets established quality control measures
  • Meets individual productivity requirements
  • Provides follow up on requests that cannot be immediately resolved
  • Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
  • Escalates issues to management when needed
  • Works with management to set daily priorities to ensure prompt and efficient service
  • Soliciting and compiling information and data related to processing activities
  • Working with mainframe applications and Electronic Response Messaging
  • Creating and monitoring the processing checklists and calendars
  • Meeting and exceeding client defined service level metrics on timeliness and accuracy
87

Senior Process Associate Resume Examples & Samples

  • Assists with service related tasks and activities, which may include technical questions for websites, and program registration
  • Utilizes automated (or if unavailable, manually) computer software
  • Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances
  • Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency
  • Identify trends in customer satisfaction or dissatisfaction
  • Manage time effectively, meet personal goals and work effectively with other members of the distribution team
  • Has prior experience working for digital savvy organizations (e.g. internet, hi-tech and/or start-ups)
  • Follow company policies and procedures
  • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel
  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database
  • Displays sound judgment with a minimum of guidance in situations of above-average complexity
  • Communicate with Service Delivery Managers and Client team to highlight issues that need to be addressed to provide world class consumer experience
  • Prepare Daily, weekly or Monthly reports
  • Facilitate the team huddles and share process updates
  • Help in grooming/mentoring new employees post the account stabilization
  • Liaise with the clients/POC’s from the account
  • Ability to type a minimum of 35 words per minute with a high degree of accuracy while talking, and ability to navigate through multiple systems while responding to the customer's inquiry
  • User of social media channels with active accounts (e.g. Facebook, twitter, Instagram, etc.)
  • User of digital and smart devices (e.g. smartphones, tablets, and other smart devices)
  • Required Licenses, Certifications, and Other Requirements
  • Education: High school Diploma
  • Licensure: Not required
  • Level of Experience: 2 year’ experience in a call center
  • 2 years’ experience working in medical/pharmaceutical role is preferred but not required
88

Senior Process Associate Resume Examples & Samples

  • Deliver highest level of consumer satisfaction
  • Monitor data entry, phone calls, email/website, social media and white mail responses
  • Provide coaching and deliver honest, constructive feedback to agents about the quality of their work. This includes, but is not limited to: their communication of information to consumer; their subsequent documentation, and the manner in which they communicate the information (e.g. soft skills)
  • Investigate root causes of individual and departmental performance issues and work with team members to agree upon corrective action (e.g. training, etc.)
  • Responsible for monitoring communication, Soft Skills of associates using Call Recording Tool and Quality monitoring form
  • Effectively coach agents based on identified areas of need and opportunities
  • Identify Communications Skills training needs within span of control, including new hire training, refreshers/up-training, et cetera
  • Effectively monitor Individuals carrying out consumer/ HCP outreach programs (examples: Telesales, tele-detailing, conducting surveys)
  • Has a good understanding of Customer Experience
  • Responsible in gauging associates based on compliance standards that the business follows
  • Other assigned tasked as required
  • Operates autonomously. Audits cases and provides feedback without the review or input of Consumer Relations, except in very unusual situations
  • Exercises sound judgment. Can make decisions autonomously based on facts and data as well as interpretation of the Regulations, not emotion
  • Coordinates and facilitates call calibration sessions for CSRs
  • Seeks best practices and shares them within and across teams
  • Develop in-depth knowledge and understanding of GSK policies and processes
  • Good understanding of technology utilized within the hubs
  • Conduct mock audits / call listening as per agreed schedule – with development and implementation of any appropriate actions
  • First point of contact for agents within hubs for any training issues
  • Ability to type a minimum of 35 words per minute with a high degree of accuracy
  • Level of Experience: 2 years’ experience with training background in a call center. Previous audit / quality control experience in a call center environment / management experience helpful
89

Process Associate Resume Examples & Samples

  • Manages irate or emotional callers in a professional manner, and co-ordinates the handling of difficult and/or unusual situations. Test of your ability will be in converting an angry consumer into a Client loyalist simply by listening to their concerns and addressing their issues
  • Promptly answers, screens, and processes all consumer service requests received through multiple communication channels (phone, e-mail, letter, chat, social media)
  • With strict adherence to confidentiality/privacy agreements and policies and procedures
  • Excellent oral and written communication skills in English, the ability to read and interpret documents such as standard operating procedures, speaks effectively and informatively and respond to customers over the phone, email or by chat
  • Combination of Education and Work experience may be considered
90

Business Process Associate Resume Examples & Samples

  • Customer Facing Documents (CFDs) updates
  • Pick Pack Ship (PPS)
  • Test execution using Salesforce, CPQ, Oracle & Siebel
  • Test reporting, Business/Test communication and coordination etc. using defined processes, tools (HPALM) and procedures
  • Gain complete knowledge of Oracle, Siebel, CPQ, Salesforce and other Testing tools to confidently transact/support Project related activities such as PPS, CFD testing, Quote/Order creation, Test Reporting etc
  • Understand Test requirements from Test Lead, gCEG Team or Business & allocate appropriately to the team as required
  • Execute test activities and address process related queries of the team
  • Independently interact with representatives of Business/Cross functional teams for any clarifications or additional details
  • Support Test/Program Lead with Test related tasks such as cross functional coordination & follow up, reporting, HPALM setup/update etc
  • Proactively monitor & review data correctness and immediately highlight any concerns/anomalies to the respective Test Lead/Manager to ensure timely communication & resolution. Additionally, perform data analysis on periodic basis to highlight trends and improvement needs on reported data
  • Gain in-depth expertise in a designated process area, ensuring process gaps are identified & resolved, acting as a GBS SPOC for the area
  • Identify training needs of the team & deliver trainings
  • Regularly review automation/improvement opportunities wrt all Test areas and discuss with Test Lead/Manager
  • As and when required, be involved in ad-hoc activities such as preparing presentations & updates
  • Understand and adhere to organization & team's process and quality standards
  • Working knowledge of Oracle is required. CPQ/Salesforce/Siebel understanding is preferred
  • Hands on knowledge of Test execution & management
  • Project Management knowledge/ experience
  • Good analytical skills for test data analysis and forecasting
  • Working knowledge of xml, SQL will be preferred
  • Working knowledge MS OFFICE tools - Excel, Word, Outlook and PowerPoint
  • Exposure to test tools/STLC methodologies
  • Basic understanding of Quote to Cash process
  • Excellent communication skills (Both verbal and written) ¬-Proactive & clear communication ensuring a shared understanding between all the parties
  • Possess a positive attitude, be a quick learner and team player with ability to solve problems and take decisions independently
  • Multitask and act independently with conviction on designated tasks
  • Situational Leadership – Understanding managing situations
91

Process Associate Resume Examples & Samples

  • Ensure the cases are reviewed as per procedures and completed; execute due diligence as per the defined process and guidelines; use primary source to validate client information; track work in progress and document status; resolve queries to have end to end resolution
  • Provide list of self-identified issues and implement agreed mitigating action; ensure timely completion of mandatory courses in GPL etc; ensure that Compliance, and KYC procedures are strictly adhered
  • Maintain process accuracy and TAT as per SLA; reduce the number of quality issue; develop action plans on repeat KPI misses to eliminate recurrence. Ensure compliance to governance requirements
  • Ensure activities are processed as per work instructions and escalate to the Team Leader in case of any deviation / clarification; follow all relevant policies and procedures relevant for FATCA process
  • Respond to internal queries both verbal and via e-mail; provide guidance to the process associates on handling of cases
  • Graduate/Post Graduate, must posses attention to detail; proven ability to assess information and make informed decisions
  • Ability to work on own initiative whilst adhering to Unit SLAs; good written communication
  • Knowledge of anti-money laundering / know your client activities is preferred but not essential; knowledge and experience in handling verification sources is preferred
  • Knowledge of the entity structures, and relationships between ultimate parents, subsidiaries and branches; computer literacy (knowledge in MS Office and Internet browsing)
92

Business Process Associate Director Resume Examples & Samples

  • Regular and consistent contact with state leadership on all eligibility and revenue related projects / issues and discrepancies
  • Monitors all state changes that affect revenue – including but not limited to: benefit changes; new enrollment categories or subsets of membership; Pass through monies that require operational changes
  • Directs and oversees cross functional changes / improvements between functional areas including processes that impact multiple markets
  • Monitors, directs, and oversees collaboration and coordination of processes between enrollment and revenue team. Insures that financial operations processes support accurate collection of premium
  • Monitors all cross functional transactions, including IT file transactions, to insure consistency in application and accuracy in handoffs
  • Insures the implementation of processes for monitoring and auditing file loads and downloads and insures consistency in application of processes
  • Drives IT solutions for improved accuracy in file transactions
  • Provides operational instruction and guidance to business processes to support regulatory requirements and changes
  • Coordinates information between actuary / finance / enrollment and operations to insure accuracy in processes that effect revenue collection and / or inform eligibility decisions
  • Facilitates / oversees and monitors implementation of all eligibility and revenue business process solutions
  • Monitors end / end processes that impact revenue . Manages project plans for improvements
  • Eligibility / Revenue collection
  • BS or equivalent experience
  • 5+ years related experience to include
  • Experience in billing / enrollment, revenue and Information systems
93

ECR Business Process Associate Resume Examples & Samples

  • Responding to customer complaints through extensive research into multiple value streams to determine root cause and identification of areas for improvement within the organization
  • Maintaining accurate and complete records in Open Pages related to complaint research and handling
  • Maintaining accurate records on work items and work in progress (condition of work reporting)
  • Strong focus and commitment on individual productivity
  • Comply with Complaints Management Policy and adherence to governance requirements
  • Maintaining established turnaround time metrics
  • Meeting established compliance & quality goals
  • Bachelor's degree preferred (or 5 years relevant experience). Five years diversified experience in the financial services, auto or servicing
  • Strong networking and relationship building; collaborative with ability to work well horizontally and vertically within organization
  • Well rounded domain knowledge of operations and processes across value streams preferred
  • High level of interpersonal skills & ability to work well with others
  • Ability to work in a fast paced, deadline oriented environment
  • Ability to prioritize workload and balance multiple duties
  • Organized, thorough and persistent
  • Strong work ethic; Independent and self-motivated
  • Detail-oriented, deadline driven, self-directed and organized individual
  • Working knowledge of Microsoft Office applications (Word, Excel, Access, and PowerPoint)
  • Familiarity with CARS, CRM, Open Pages, Shaw, Shaw Recovery, Lori, Columbus & Open Pages preferred
  • Possesses a high level of analytical and problem solving skills
  • Able to understand risk and control concepts
  • Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of supervisor/manager
  • Optimistic, embraces possibilities, supportive and motivating; recognizes change as creating opportunities
94

Business Process Associate Resume Examples & Samples

  • Above average problem solving skills
  • Above average written and verbal communication skills
  • Above average attentiveness to detail
  • Ability to work independently and willing to collaborate with other team members
95

Cup Mfg Process Associate Resume Examples & Samples

  • An acceptable level of math skills
  • Able to stand 100% of work day
  • Requires lifting (up to 40lbs –up to 80% per day) and material handling
  • May require rotation of work assignments in various workstations or manufacturing cells
  • Plan and perform setups on a variety of machines to produce parts ground to customer specifications
  • Use baseline setup procedures to achieve consistent setups
  • Monitor machine production constantly and make accurate adjustments to produce parts to specification
  • Meet or exceed customer requirements for specifications that may include size, roundness, marks, taper, micro, length, squareness, run – out, etc
  • Loads and unloads material to and from machines and containers
  • Tasks may include visual inspection of components, packaging and transportation of parts, and making shipping labels
  • Use of a variety of gauges as well as monitoring, maintaining and recording inspections results as specified by Work Instructions
  • Read and interpret operation sheets
  • Sets up and operates assembly machines, laser marking system, vision system, automatic sound test equipment, product accumulation device, close-in presses, and run-in machines
  • Use statistical process control and/or data collection as required
  • Perform TPM functions as required
  • Repair, adjust, and maintain gages
  • Properly document all actions as required
  • Responsible for housekeeping in department
  • Maintain knowledge of current quality and safety system(s) and other regulatory compliance related to this position
  • Refer to Ergonomic Job Descriptions for the physical job requirements
  • This position is responsible to the Department Supervisor
96

Business Process Associate Issue Specialist Resume Examples & Samples

  • Sends timely follow ups to the Case Managers and Underwriters for missing information or anything that would prevent settlement so that the contracts are being mailed in a timely manner
  • Maintains excellent customer service by acknowledging customer's requests using appropriate business email communication and providing updates in a timely manner
  • Maintains strong working relationship with colleagues from all sites and provide needed assistance to ensure that SLA is being achieved by the team
  • College or University graduate of any course
  • Must have at least one year tenure in current position
  • Should not have any attendance issues or any disciplinary action
  • Proficient in the use of Microsoft. Excel, and power point
  • Ability to compose a grammatically correct, concise and accurate email
  • Ability to proactively respond to situations (escalations)
  • Influencing others to act in the best interest of the clients
  • Is patient in handling difficult associates particularly those who have performance issues
  • Additional information regarding life insurance is an advantage
  • Able to determine the errors and provide action plans for each
  • Knowledge of the Manulife insurance product by passing the weekly tests given by the trainer
  • Able to update and complete follow ups
  • Good multi-tasking skills
  • Attaching and completing documents via email
  • Knowledge of the Manulife products
  • Siebel
  • Xpression/Xrevise
  • Mainframe
  • JH Salesnet
  • Issue database (ELAPS)
97

Business Process Associate Resume Examples & Samples

  • Completion of New Hire On-boarding and passed required the compliance training
  • Completed the 3-4 weeks of process training with the Quality Analyst/SME
  • Ability to use the systems/applications used in processing
  • DSS
  • OPT
  • Basic knowledge on line of business and product features
  • Basic knowledge in processing licensing transactions
98

Business Process Associate Resume Examples & Samples

  • Be able to translate chinese characters to english and vice versa
  • Highly proficient in Chinese Typing (Cangjie)
  • Open to over time and shifting arrangement
  • Graduate of any Business related 4 year course
99

Junior Process Associate Resume Examples & Samples

  • Using PC application and functions such as Excel and Word to update and load data sets
  • Strong Math Skills
  • Proven ability to successfully cope in a fast-paced, demanding environment
100

Process Associate Resume Examples & Samples

  • Familiarity with both Oracle Order application as well as internally developed Order application
  • Providing coverage, across many different skill sets, related to Order Management including international coverage
  • Interface with Sales Teams, Partner contacts & finance as required to support the order to invoice process
  • Work with third party distribution vendor in support of media shipments
  • Responsible for purchase order reconciliation to customer quote/order, contract terms, and non-standard approvals
  • Ensuring enforcement that data is captured for internal and external reporting is critical
  • Processing incoming credit issues and calculating special payment terms on approved net term orders
  • Adheres to all compliance guidelines including SOX and supports internal and external audits
  • Deliver on ad-hoc assignments as business requires
  • Drive the collaboration efforts with geo - counterparts to ensure adequate support is provided