Operations Senior Manager Job Description

Operations Senior Manager Job Description

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Operations senior manager provides independent review and oversight of CWB’s enterprise technology infrastructure and evaluation against industry standard technology risk management frameworks.

Operations Senior Manager Duties & Responsibilities

To write an effective operations senior manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations senior manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop performance goals and objectives for projects
Drive efficiency, safety, productivity, and quality
Provides guidance and training to remote facilities planning staff including Operations Managers, Operations Producers, Operations Coordinators and Assistants in the office and freelance Operations Producers in the field
Manage workflow of several departments in conjunction with individual department Supervisors to meet planned units per hour, cost per unit, level of service and accuracy standards
Perform quality controls
Responsible for setting operational goals and metrics for up to 10 stations across three shifts over 24/7 operation
People management appraisal, training and mentoring talent to grow within the organization & control attrition
Take ownership of the team’s recruiting efforts
Manage a team of 80 FTE onsite
Selecting, managing and coaching Operations Managers

Operations Senior Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Senior Manager

List any licenses or certifications required by the position: ITIL, PMP, RCA, HA, CPIM, SAP, LEAN, II, PMI, NICET

Education for Operations Senior Manager

Typically a job would require a certain level of education.

Employers hiring for the operations senior manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, MBA, Marketing, Education, Healthcare Administration, Pharmacy, Computer Sciences, Accountancy, Nursing

Skills for Operations Senior Manager

Desired skills for operations senior manager include:

EGRC platforms
Various risk management frameworks
Excel
Technology project risks and strategies for managing/mitigating them
Corporate business strategy
Market and industry trends
Market verticals
Skills
Tools and utilization of assets
Wireline/wireless technology

Desired experience for operations senior manager includes:

Work effectively and manage a team which includes members across Canada
Support compliance groups to ensure that all mobile sales employees are compliant with all Bank and regulatory body training courses, attestations, and other requirements
Manage the Events group that coordinates all conferences, trade shows, meetings, and other events nationally
Knowledge of call centre operations an asset
Must be poised, with a demonstrated ability to navigate challenging customers, high volume and rapid change
Must be fluent in both Japanese and English at formal business level

Operations Senior Manager Examples

1

Operations Senior Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations senior manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations senior manager
  • Support senior management in implementing change and in developing the business
  • Communicate/work with colleagues at all levels to achieve business goals, share best practice and support other teams/departments when required
  • Developing, delivering and embedding the key strategic direction and plans for the operation in conjunction with the Fraud Operations Director
  • Driving and delivering exceptional business performance through strong leadership and performance management to large numbers of colleagues across multiple sites over the 24 x 7 operating hours
  • Ensuring an open and transparent risk culture operates across the business
  • To drive, support and motivate colleagues through an evolving and changing environment
  • To ensure a truly customer centric and empathetic approach to support victims of fraud and scams is embedded
  • Managing senior stakeholders across the fraud ecosystem including senior executives
  • Managing the relationship with counter-parts in other financial institutions and industry bodies
  • A business critical role, all activity must be completed in accordance with financial regulations and group policies
Qualifications for operations senior manager
  • Interacts regularly with various internal LOBs and departments to accomplish supervisory, administrative or coordination tasks
  • Knowledge of SEC regulations and compliance programs a plus
  • Ability to build/maintain effective relationships in a team-oriented, high demand environment
  • Experience in a fast-paced business environment
  • Responsibility includes ensuring robust oversight of the risk assessment and monitoring processes within Wealth Operations exist and ensuring proper identification and management of regulatory exposures and operational processes
  • Assist in developing proactive risk processes that allow for identification and detection before an exposure or risk event occurs
2

Operations Senior Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for an operations senior manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations senior manager
  • Developing relationships of trust with all key stakeholders
  • Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team
  • Manages and staffs the operations assigned
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training
  • Guide Operations Managers in meeting of all team & individual goals
  • Ensure proper follow-through on all directives, bulletins, schedules and accounting from the corporate office
  • Implements focused continuous improvement processes and metrics to identify, understand, & eliminate losses, reduce working capital, reduce lead times, and increase throughput
  • Manage and negotiate store contracts as appropriate including HVAC, elevator, escalator, fire Equipment
  • Be responsible for the development and implementation of management and patient care systems to assure the cost-effective and quality operations
  • Work closely with program, hospital and PMG leadership to ensure that the integrity of program services across each respective region remain sensitive to patients' physical, psychological, and spiritual needs
Qualifications for operations senior manager
  • Ensure a streamlined and cost effective new account authorization operation, which manages risk by reviewing and recommending/managing changes to policies, processes and procedures
  • Refine operational efficiencies by updating procedures to ensure new account tasks are documented and up-to-date
  • Perform the Account and Maintenance Approval function for Direct Investing and Financial Planning accounts support the review of Private Wealth Management account documentation
  • Responsible to review all New Account documentation to ensure the account is appropriately registered (Options) and any individual with trading authority or power of attorney has been approved
  • Enables the creation of a centre of excellence in technical contact centre operations (Desktop & server support)
  • Overall 10 years out of which at least 7+ core IT helpdesk experience
3

Operations Senior Manager Job Description

Job Description Example
Our growing company is looking for an operations senior manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations senior manager
  • The Role holder will be required to undertake stakeholder management across the organisation ensuring regular and effective change updates, providing clear direction and communicating appropriate, consistent messages and information across the team
  • Supervise 4-5 direct reports and approximately 200-250 non-exempt employees depending upon season
  • Design operational and system audits and analyses
  • Deliver an unparalleled customer experience, distinguishing Irvine Company projects from the competition
  • Maintain vacant space in projects to ensure they are in top condition for viewing by potential customers
  • Manage tenant improvement and alterations process
  • Manage service providers to ensure top quality work is performed in compliance of the contract and in a timely manner
  • Create a sense of workplace community through coordination of customer engagement activities
  • Review and approve deal sheets and lease abstracts
  • Coordinate customer move-ins and move-outs
Qualifications for operations senior manager
  • Partners with the Internal Teams and Operations Managers in creating and implementing effective Performance Management plans and Developmental Coaching mechanism
  • Knowledge of Life Sciences industry, the PDMA, former pharmaceutical industry experience, a plus
  • Be degree qualified, ideally in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate
  • Versed in MS Office Applications
  • Must demonstrate strong multitasking and communication abilities
  • Able to adjust, be flexible and execute in a highly stressed work environment
4

Operations Senior Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations senior manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations senior manager
  • Responsible for operating a culture of openness and listening that is consistent with the Company Values
  • Lead and develop a team of Operations Managers that are motivated to ensure excellent contract service delivery and are a model of excellence in delivery of Electronic Monitoring Services
  • Have the skill to develop and translate strategy to ensure that the Centre operates to an optimum level working with colleagues in other teams to ensure we have the right people available at the right time to deliver the service
  • Implement and monitor key performance and contract delivery indicators and ensuring that the department achieves all set internal and contractual requirements
  • Implement and monitor quality control processes ensuring the service that is provided is delivered at the highest standard
  • Implement and set quality and productivity goals for all colleagues to ensure the service that is provided is delivered at the highest standard
  • Work closely with the Assurance Team to ensure compliance with all current legislation and ensure any Business Continuity plans are kept up to date and are well practised
  • Lead and encourage participation in all projects that impact the Centre ensuring standard project management and change management practices are adhered to
  • Manage stakeholder and customer engagement, which can include senior members of the various teams
  • Work collaboratively with management teams across EMS to provide fully joined up and consistent working practices throughout the business
Qualifications for operations senior manager
  • Possess solid knowledge for financials in order to support plant efforts with successful cost and capital planning performance
  • To comply & conform with the environmental and quality policy, procedures and with the requirements of the EMS & QMS and act appropriately with regard to issues affecting impacts on the environment and conforming to product requirements
  • Minimum 5 years of facility management experience, including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automation
  • Degree in Engineering, Operations or related technical field
  • Experience with Hilton computer systems preferred
  • A Bachelor’s Degree in a Business, Engineering, or technical related field
5

Operations Senior Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of operations senior manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations senior manager
  • Technical Liaison - Provide roadway technical expertise
  • Create data rules and implement monitoring mechanism in order to protect data as an asset
  • Identify the need of new processes and policies aimed to protect data, and drive the implementation across teams
  • Implement, manage and deliver an inventory of reporting products across the Know Your Agent program, global point of sale network footprint, performance and Agent Enrollment
  • Function as a liaison between the business and IT teams, ensuring data needs are properly transformed and delivered as business requirements
  • Evaluate current set of data tools available across WU and define the most convenient tool kit across GM
  • Review and develop a range of debt collection strategies
  • May be required to manage and oversee operations at a remote site and/or on the client’s own site
  • Accountable for delivery of Client KPIs to maximise service incentives and minimise service credits
  • Accountable for the operational delivery of all aspects of compliance, risk and audit within the unit
Qualifications for operations senior manager
  • 10 years’ managerial experience in the area of maintenance operations and project management
  • Background in management, operations, administration, maintenance, and finance
  • Ability to be on-call and work occasional evenings and weekends
  • 8 – 10 years of Systems Engineering/Integration and Infrastructure Operations Management experience
  • Significant hands-on experience leading O&M activities for core infrastructure services
  • Significant experience managing enterprise high-priority information technology (IT) service delivery deployments that require interagency collaboration and an understanding of government procurement and product lifecycle processes

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