Senior Manager, Operations Job Description

Senior Manager, Operations Job Description

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Senior manager, operations provides oversight for the Call Center Operations team and act as liaison between the Call Center and others in Trade Assets & Service and Commercial Teams, especially Sales.

Senior Manager, Operations Duties & Responsibilities

To write an effective senior manager, operations job description, begin by listing detailed duties, responsibilities and expectations. We have included senior manager, operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Working with the Recruitment and L&D Team, define specific recruitment and training needs strategy to deliver client branding and values
Ensure payroll costs are minimised by managing and auditing a process of accurate payroll management that reduces administration errors and overpayments
Develop unit strategy for a Communication and Engagement, measured and informed by the annual employee engagement survey
Conducting operational weekly and monthly client review meetings and ensuring governance around day to day ops liaison
Main point of Operational contact for the Client
Identifying KPI variances and developing and executing action plans
Identifying, highlighting and presenting solutions on further opportunities for services and process improvements
Managing the direct variable cost in line with BP
Delivering the minimum BP revenues and maximising this opportunity where possible
Achieving productivity targets, including attendance and attrition

Senior Manager, Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Manager, Operations

List any licenses or certifications required by the position: ITIL, PMP, RCA, HA, CPIM, SAP, LEAN, II, PMI, NICET

Education for Senior Manager, Operations

Typically a job would require a certain level of education.

Employers hiring for the senior manager, operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, MBA, Marketing, Education, Healthcare Administration, Pharmacy, Computer Sciences, Accountancy, Nursing

Skills for Senior Manager, Operations

Desired skills for senior manager, operations include:

Brand specific service culture
Call center services industry and best practices
Expense and employee dynamics
Federal and state call center compliance regulations
Microsoft office programs and multiple operating systems
Understanding ramifications of call center actions on the business
Aspects of branch banking and Operations
Distribution
Experience in the functional areas of transportation
Inventory planning and management

Desired experience for senior manager, operations includes:

Bachelor's Degree or 5 years Institutional Banking experience
Associates Degree and 6 to 8 years of experience to include 4 years in a supervisor/manager role
An understanding of telephony, business applications, call routing and testing
Ability to support a 24/7 contact centre environment
Must be highly customer-centric and focused with 7+ years’ leadership experience in a fast-paced, operations environment with operational day-to-day responsibility
Prefer candidates who have served in this capacity within a major manufacturer (appliances preferred)

Senior Manager, Operations Examples

1

Senior Manager, Operations Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of senior manager, operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior manager, operations
  • Manage department revenue budget
  • Track and review expenditures, reimbursements and expenses for comparison against budgets
  • Draft and implement or review Work Directives used by internal teams based on client policies and procedures
  • Manage department staffing including recommending hires, training team members, leading and mentoring team members, scheduling team members to projects, yearly and periodic appraisals of team members, rewarding and motivating team members, disciplining team members, recommending termination as necessary
  • Work closely with Group Director to meet management needs and requests including providing status updates, assisting with billing/forecasting/invoicing
  • Support sales personnel
  • Conduct periodic status calls with and/or submits status reports to Group Director to discuss department’s progress and any issues
  • Partner with Sales staff to assist in pre-sales calls with prospective clients
  • Assign new projects to Sample Accountability supervisors / teams based on workloads and project type
  • Prepare initial welcome email for new clients
Qualifications for senior manager, operations
  • Oversee compliance, investigation and resolution of outstanding deficiencies
  • Liaise with Legal, Credit and the Business Risk teams to escalate any account opening concerns on submitted applications that require a more detailed review
  • Identify, document, investigate and resolve service delivery issues and/or complaint
  • Oversee process health to ensure that activities are carried out in accordance with established specifications, schedules, and budgets, minimize delays, review program status and plan future actions
  • Assist external customer in defining and implementing integrated IT Infrastructure solutions requiring relevant products and services
  • This role will have the primary responsibility of leading Technical contact centre (Desktop & server) operations and other small scale process like Social Media and Support work for Intel sales for ~ 60 FTE’s , will be single point of contact for the client and will lead all aspects of Operations like P&L, NPS, SLA and People Management
2

Senior Manager, Operations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of senior manager, operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior manager, operations
  • Lead or participate in PMG-wide special projects, committees, or task forces as requested
  • Manages operational activities including priorities through supervisors
  • Assist in all aspects of operations as designated by the Associated Vice President of Customer Operations and able to act on behalf of the AVP-Customer Operations as requested
  • Serves as secondary Operational Management escalation point for any necessary internal or external issues, to be engaged when operations requires customer-facing representation
  • Works with Service Delivery and other teams to handle customer escalations and ensure appropriate Operational response and attention
  • Responsible for completing Incident Reviews for escalations regarding Operational performance or incident handling
  • Responsible for directly managing Operations Managers and Supervisors
  • Office Support needed for day-to-day functioning of administrative requirements for the branch including travel coordination, hiring support and other personnel support functions
  • Manage a large team (typically the total workforce size from all sources will be over 3,000 people) across multi sites, within an extremely fast-paced/time-critical and demanding environment
  • Create, lead, engage with and direct a workforce to drive enhanced performance through the business people agenda
Qualifications for senior manager, operations
  • Spearheads strategic actions for the business
  • Bachelor’s degree in Computer Science/Engineering/ECE and other IT/engineering related courses
  • Supplemented by an MBA or other related degree in a reputable school
  • Ability to provide direction and control to multiple teams
  • Proven leadership and team motivational skills
  • Ability to lead department resources to deliver exceptional customer deliveries
3

Senior Manager, Operations Job Description

Job Description Example
Our innovative and growing company is hiring for a senior manager, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior manager, operations
  • Enforce the terms and conditions of the lease, including court appearances/testimony as needed
  • Proactively resolve customer requests and issues
  • Negotiate and facilitate contracts as required
  • Review and process requests for sublease, assignments, storage space leases, and entry permits
  • Incident report completion and filing, as necessary
  • Review and approve recurring reports
  • Oversees team in working with parking service provider and 3rd Party Lease Abstracter to ensure new leases are abstracted properly and rent, CAM and parking charges are collected in accordance with the lease
  • Responsible for advancing CG's understanding on a wide range of operations topics, including decisions on product structures, fund pricing and fees, HST and other tax approach, regulatory implementation
  • Clearly communicate operational, procedural and policy updates to all staff in an accurate manner
  • Manage and develop a motivated workforce through regular feedback
Qualifications for senior manager, operations
  • Bachelor’s degree in a related field plus consistently demonstrated managerial experience
  • Excellent communication and interpersonal skills (proactive, responsible, independent and self-managed)
  • Ability to build productive business relationships with clients
  • Previous experience with Warehouse Management and Labor Management system implementations preferred, Experience with a variety of supply chain software systems, such as warehouse management systems
  • IIA certificate required or actively pursuing CPCU program required
  • Demonstrated project management and presentation skills exceptional written and verbal communication skills required
4

Senior Manager, Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of senior manager, operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior manager, operations
  • You will drive growth and revenue
  • You will create and support operational KPIs
  • You will work with team members on professional development
  • You will support leaders on your team as they lead their diverse team members
  • Owns and delivers the operational budget for functional area, including safety, financial and labor planning
  • Oversee and manage all aspects of site maintenance operations including safety, accounting, and human resources
  • Provide direction for all maintenance workers at the site
  • Provide budgets and financial reports as required
  • Directs all policy, procedure and operational aspects of warehouse and delivery
  • Ensures timely and cost efficient warehousing and delivery of product
Qualifications for senior manager, operations
  • Familiar with how organizations work, formal channels and informal networks, key policies, procedures, and the organization’s culture
  • 3+ years senior leadership experience managing multiple level of employees
  • Have worked in an automated/semiautomatic environment
  • Possess excellent business judgment, able to step back and look at long term vision for the department growth, whilst managing the day to day
  • 5+ years in public accounting and industry preferred
  • To lead an operational team to meet and exceed service level agreements through the delivery of exceptional operational performance
5

Senior Manager, Operations Job Description

Job Description Example
Our growing company is looking for a senior manager, operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior manager, operations
  • Directs and assists managers and supervisors engaged in the daily operation of production, Field Service and Branch Service and Operations
  • Responsible for the management of supervisory staff, aligning of tasks, performance reviews, coaching, and counseling employees
  • Creates an environment where ESH is paramount
  • Develops and manages the budget and controls for department spending
  • Maintains actual cost of goods at or below standard
  • Researches and proposes equipment and employee utilization for cost effectiveness
  • Monitors performance and collaborates on the implementation of facility
  • Prepares and/or compiles operating reports for the Director of Manufacturing
  • Follows up on opportunities for improvement with appropriate management in all operating areas
  • Manages the production team in the areas of
Qualifications for senior manager, operations
  • Key advisor for user platform implementation for feasibility and solutions
  • Hands-on experience managing, coordinating server and switch hardware configuration/builds between local and remote resources
  • Experience collaborating with multiple service teams Operational Divisions to guarantee all key stakeholders were involved in the decision making process regarding department-wide settings and configurations for endpoints
  • Hands-on experience with security patching, security vulnerability reporting and platform software management for ~7K endpoint users using 35 different types of platforms (platform agnostic) including desktops, laptops, tablets, and hybrids
  • Hands-on experience and knowledge of integration, operation and configuration of an information technology service management (ITSM) system including managing maintenance, service integration, and automated user forms
  • Bachelor’s Degree preferred, and/or 7+ years’ experience in Operations or Supply Chain Logistics

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