Operations Senior Specialist Job Description

Operations Senior Specialist Job Description

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Operations senior specialist provides support for computer information systems, databases and applications in assigned area; performs complex troubleshooting for various applications.

Operations Senior Specialist Duties & Responsibilities

To write an effective operations senior specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included operations senior specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Train and provide guidance to offshore team
Understand risks associated with these items to ensure breaks are prioritized
Communicate with internal operational departments as needed to develop an action plan for resolution
Work as part of various project groups designed to improve controls and efficiency
Identify areas for improvement & work with management to implement recommended changes
Partner with Corporate Reporting to ensure that our Regulatory Filings are accurate
Closely work with and communicate proactively with Media Solutions team to ensure that revenue objectives are met
Test ad creative for compliance of site specifications functionality
Become expert on site specifications on all ad units
Acts as a key contact point for i) clients, the Front Office and business partners (especially the Domestic Service Centre or “DSC”, which includes the Reconciliations and Investigations Teams) as it relates to client facing tasks, interactions

Operations Senior Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Senior Specialist

List any licenses or certifications required by the position: ITIL, GIAC, CCNP, AOR, COR, CCNA, PMP, SSL, RHCT, CEH

Education for Operations Senior Specialist

Typically a job would require a certain level of education.

Employers hiring for the operations senior specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Engineering, Finance, Computer Science, Associates, Technical, Business/Administration, Accounting, Science

Skills for Operations Senior Specialist

Desired skills for operations senior specialist include:

Department computer applications and systems
Accounting
Biological
Chemical
MS Word
Bank/department computer applications and systems
CGMP regulations pertinent to the USA
EU and other international markets
Quality assurance
Quality control

Desired experience for operations senior specialist includes:

Proficiency with personal computers pertinent mainframe systems and software packages (CDS, Euroclear, BBH)
Outsourcing solution to meet the demands of their high net worth clients
Experience with Investment Banking products like swaps, fixed income securities, money market transactions, futures & options
The position holder must commit on continuous self-development
Solid understanding of Canadian investment vehicles and local securities legislation
Bachelor’s degree preferred with minimum of 3-5 years of relevant experience

Operations Senior Specialist Examples

1

Operations Senior Specialist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations senior specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations senior specialist
  • Operational Analysis and Consulting
  • CWM Operations Subject Matter Expert
  • Responsible for driving the overall execution of the GEHC customer service contracts
  • Assess business impact of reported incidents and assigning appropriate priority
  • Perform basic to intermediate level of Incident Triage for infrastructure or application related incidents
  • Leverage availabe triage tools to provide insights to support team driving towards faster resolution
  • Establish relationships for on going Incidents such as related applications, related infrastructure, application depenedencies, related changes, prior changes, etc
  • Lead and drive Priority 1 and Priority 2 outage bridges
  • Have overall accountability of all incidents in the shift
  • Timely escalation to leadership
Qualifications for operations senior specialist
  • Oidentify and oversee the implementation of best practices
  • Act as SME to translate business objectives into plans that can be implemented for multiple and/or larger initiatives/ projects of a complex, high risk nature, including process redesign to compliment the change management/ product support strategy for the business unit, adhering to and maintaining established standards and practices, and developing specific deliverables for large, complex, high risk initiatives
  • Knowledge of high volumes equities trading operations particularly the practical workings of instruments such as international equities, futures, basket swaps, FX, options, CFDs, portfolio swaps & vanilla OTC derivatives
  • Exceptional and confident communications/interpersonal skills including demonstrated ability to communicate with external service providers and internal senior stakeholders
  • Experience managing external service providers and fund administrators
  • Experience supporting a high volume trading business a plus
2

Operations Senior Specialist Job Description

Job Description Example
Our growing company is hiring for an operations senior specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations senior specialist
  • Primary point of contact for call center issues and owns follow-up
  • Assist team with UAT across devices
  • Assist in sample acquisition & UDA collection process
  • Monitor daily communication with fulfillment center for any customer facing issues and concerns
  • Manage relationships with approved suppliers (assignments by category/commodity)
  • Serves as a technical expert
  • Must be capable of conducting analysis and developing solutions in application of IT
  • Leads schedule management and provide responsive support to the PM and Government
  • Creates, issues, coordinates, modifies, updates, and maintains Task Order schedules, Subcontractor Task Orders, Travel Requests, Monthly Status Reports (MSR’s), purchase requests, Manpower Reporting (annual basis), and trip reports
  • Builds partnership/relationship with the customer and seek out new opportunities from other contract sources
Qualifications for operations senior specialist
  • Minimum of 10 years Investment Banking experience
  • Senior Operations management experience advantageous
  • Minimum College degree in related field (management studies, logistics, economics)
  • Experience working in a similar type role in an Operations capacity
  • Have over 8+ years of overall IT experience out of which at least recent 5 years spent in performing or leading IT Incident Management
  • Bachelors degree required or five (5) to seven (7) years related experience and/or training preferably in the pharmaceutical industry
3

Operations Senior Specialist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations senior specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations senior specialist
  • Reviewing Credit Agreements, Promissory Notes & Credit Reports to ensure data quality
  • Working with the key stakeholders to make final determinations of corrections or acceptance of data
  • Participation in scoping exercises to determine all requirements to incorporate additional regulatory reporting schedules in the daily workflow (RTB)
  • Working with Management to improve the accuracy of the company's Loan Reference Data files & process for input/reporting
  • Analyzing Reference Data attributes related to the KYC process & participate in any remediation exercises
  • A constant improvement of site usability in order to drive revenue and site performance through conversion strategies and insights and optimization of site
  • Drive local and global demand management process
  • Support testing of systems as required for maintenance and development purposes and resolution of technical issues with support of Site Operations Associate
  • Use of business insights to drive best practice and market trends and implementations of recommendations driven from this
  • Foster an effective working relationship with all internal departments and external providers impacted by ecommerce
Qualifications for operations senior specialist
  • Bachelor's degree preferred with at least three years related to customer service and mutual fund operations experience
  • MS Office certifications
  • Program Support & System Design
  • 3.1.5-TO Mgmt, 3.1.5.3-Formal Reviews, 3.1.5.3.3-Tech Exch Mtgs, 3.2.2.2- SW Sustainment/Enhancement (3.2.2.2.1-3.2.2.2.16 except 3.2.2.2.5, 3.2.2.2.10, 3.2.2.2.12), 3.2.2.3- Support to SEC FSED SW Environments (3.2.2.3.1-3.2.2.3.4), 3.2.2.4.6-Prepare/Update Org Docs, 3.2.2.4.7-Plan/Schedule/Manage Org Booths & Provide Product Demos at Conferences
  • 3.1.5.3.3-Technical Exchange Meetings, 3.2.2.1-System & Software Acquisition Support (3.2.2.1.1-3.2.2.1.12), 3.2.2.2- Software Sustainment & Enhancement (3.2.2.2.1-3.2.2.2.16 except 3.2.2.2.5, 3.2.2.2.10), 3.2.2.3- Support to SEC FSED Software Environments (3.2.2.3.1-3.2.2.3.5), 3.2.2.4-IT Infrastructure Support (3.2.2.4.4, 3.2.2.4.6, 3.2.2.4.7
  • Able to work alone according to project milestones
4

Operations Senior Specialist Job Description

Job Description Example
Our innovative and growing company is looking for an operations senior specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations senior specialist
  • Assist with tactics and strategies proposed for best delivery or performance
  • Respond to pre-sales questions which are operational in nature
  • Targeting setup/ integration
  • QA/Troubleshoot launch issues and delivery discrepancies
  • Monitor and optimize CPC campaigns
  • Monitor to avoid click overages
  • Monitor delivery/pacing
  • Be a resource for Vendor on optimizations of CPM/CPMa campaigns
  • Provide explanation of optimization strategy to our internal teams and make sure they have the information they need to speak with clients
  • Budget submissions, input to business cases for new developments, tracking and monitoring of actual expenditure against plans
Qualifications for operations senior specialist
  • General knowledge of LDAP, NRPC, DNS, and TCPIP
  • Competent knowledge of Operating Systems on servers used for supporting systems, including Windows Server, and Linux
  • IBM Sametime, IBM Connections, IBM Traveler, Websphere, DB2, Tivoli, EMC SourceOne, TrendMicro, Cisco Ironport
  • General knowledge of firewalls, proxies, software distribution, network infrastructures, IP addressing
  • Experience working with outsourcing vendors
  • Proficiency in marketing automation systems (like Pardot/Hubspot) and integrating those systems with a CRM (Salesforce) other technologies (such as Salesforce Marketing Wave)
5

Operations Senior Specialist Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations senior specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations senior specialist
  • Process commissions and fees from both external and internal customers in a timely and accurate manner
  • Enter check information into the Oracle system, coding and preparing statements, data entry of payments and filing
  • Process complex commissions processing for large offices and exceptions
  • Handle phone and electronic communication to the Service Team, other departments and sponsors
  • If candidate has strong analytic/statistic foundation, willing to train on the broader range of Advanced Statistical toolkit as needed
  • Collect feedback from Board Members for GM performance reviews
  • Coordinate best practice sharing (inside and outside of the organization)
  • Requires relevant subject matter expertise in professional or technical area(s)
  • Applies knowledge of internal/external business challenges to improve products, processes or services
  • Acts as a resource for colleagues with less experience within own discipline
Qualifications for operations senior specialist
  • Intermediary experience with major analytics platforms
  • A minimum of 3 years’ experience working in a major eCommerce or digital marketing organization
  • Specialized in Fibre Planning, Metro and Longhaul
  • Knowledge of infrastructure Technology, planning procedures and project estimates
  • Management Diploma
  • Reliable and able to produce a high quality of work

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