Senior Operations Resume Samples

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E Parisian
43323 Hahn Mission
+1 (555) 149 7507
43323 Hahn Mission
p +1 (555) 149 7507
Experience Experience
06/2015 present
Dallas, TX
Senior Operations Specialist
Dallas, TX
Senior Operations Specialist
06/2015 present
Dallas, TX
Senior Operations Specialist
06/2015 present
  • Act as SME in an advisory capacity to senior managers and lead new work. Recommend business performance improvements
  • Partner with vendors to create and manage resource strategies and execute project plans
  • Communications - Provides assistance in daily activities within Payment Operations Communications, ensuring timeliness, quality and procedures are followed
  • Lead the development of business planning, technology planning and process development as related to change initiatives
  • Contributor into the development of the Network Operation Strategy and contributor into supporting organizational strategies
  • Provides information to assist in giving feedback to employees and in the training of employees
  • Develop and maintain work instructions and/or procedures
05/2011 03/2015
Dallas, TX
Gwim Senior Operations Rep
Dallas, TX
Gwim Senior Operations Rep
05/2011 03/2015
Dallas, TX
Gwim Senior Operations Rep
05/2011 03/2015
  • Assist with inbound phone calls through the MLSN, providing assistance to FAs and CAs with general questions and procedures
  • Provide support to LMA business partners, including GWIM Risk, Credit Specialists and Wealth Management Bankers
  • Attention to detail, strong organization and time management
  • Managed Account Services (MAS)
  • Unified Managed Account (UMA)
  • Attention to detail, focus on quality, strong organization and time management
  • Willingness to work beyond scope of primary responsibilities
11/2004 01/2011
Dallas, TX
Senior Operations Technician
Dallas, TX
Senior Operations Technician
11/2004 01/2011
Dallas, TX
Senior Operations Technician
11/2004 01/2011
  • Administer, support and maintain the UK local computer rooms and server infrastructure
  • Manage the proactive monitoring, maintenance, resolution and recovery of our technical environment
  • Project manage, implement and report on Kering IT initiatives
  • Update brand IT Directors/Managers on key solutions
  • Perform change management
  • Collaborate with the rest of the IT team (both UK and WW) to realise technical solutions
  • Manage EUS escalations and major incidents
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
California State University, Northridge
Bachelor’s Degree in Business
Skills Skills
  •  Excellent attention to detail and accuracy maintaining consistently high quality standards
  • Solid and reliable math skills sufficient to understand and calculate statistical information. Solid analytical skills to allow identification of aberrant data
  • Ability to work with basic MS Office products Word, Excel, Outlook etc is desirable
  • Excellent attention to detail and accuracy maintaining consistently high quality standards
  • Strong ability to review project documentation and provide input/ feedback
  • Strong Organizational skills. Have the ability to prioritize and multi-task
  • Ability to learn quickly
  • Strong written and oral communication skills, with the capability to present and articulate complex concepts
  • Solid knowledge of the business unit’s transaction fulfillment procedures
  • Strong analytical skills with the ability to translate data into information and provide sound business recommendations
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Senior Operations Specialist Resume Examples & Samples

  • 7-10 years of experience in technology related fields, with at least 5 years of experience in operationally focused positions
  • 7-10 years of supporting enterprise level, mission critical systems in either a large IT shared services organization or outsourced environment
  • Demonstrated ability to lead and manage complex projects: developing project plans/schedules, delivering a product or service in a timely and cost-effective manner
  • Advanced and progressive experience managing projects of increasing size and complexity
  • Superior knowledge/experience in network communications design, installation and maintenance and demonstrated knowledge of networking and routing protocols
  • Familiarity with the capabilities and problems of a broad spectrum of hardware and transmission technologies (e.g., cabling, optical fiber, WAN routing and Acceleration, switches, Voice Systems, etc.)
  • Demonstrated ability to consult on complex/highly complex initiatives, service requests or technical issues
  • Demonstrated leadership experience ( technical and operational) to assist in establishing strategy and support requirements
  • Ability to communicate and multi-task under pressure
  • Good understanding of how IT technology supports the Enterprise and the Business Segments
  • Financial or budgeting background in data services and business operations
  • Three years leadership experience (team lead, project manager, etc
  • Advanced communication skills, particularly the ability to communicate technical information to non-technical audiences
  • Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems
  • Bachelors Degree in Computer Science or related field or eight years of equivalent operational and project management experience

Remote Senior Operations Specialist Resume Examples & Samples

  • Conducts technical surveys for upcoming events (travels to locations to determine technical requirements and obstacles), determines the feasibility of production requirements, the crew size, equipment needs, schedules and approximate costs of such remote originations
  • Assumes the leadership role in complex tasks and processes that can have a material influence on the outcomes of assigned remote events
  • Provides Remote Operations and Programming Finance with cost information pertaining to remote technical elements. Administers the RFP process and guidelines for vender contracts. Is held accountable for the application of cost standards that have material impact upon the accuracy, cost and timeliness of assigned remote events/productions
  • When necessary, provides direction and supervises technical personnel on location. Keeps accurate records and approves all crew time and/or travel time while on location
  • Provides service as the technical Operations lead (planning, compilation and distribution of pre-event paperwork, budgeting, supervision on site, post event reports, etc.) when required on location
  • Acts as the safety supervisor in accordance with OSHA and insurance regulations
  • Has in depth awareness of developments in equipment technology and procedures
  • Has in-depth knowledge of organization, procurement, financial and logistical skills relating to show creation
  • Has in-depth knowledge of computer training and how it relates to the new technical equipment utilized on remote events
  • 10-15 years of broadcast experience, primarily field technician
  • Solid understanding of the principles of television electronics including
  • HD and SD formats
  • Video acquisition
  • Signal routing
  • IP systems
  • Ability to troubleshoot problems and provide efficient and effective solutions on site
  • Leadership ability is required

Bank Senior Operations Specialist Resume Examples & Samples

  • Document and track operational execution to increase performance and control of assigned functions
  • Act as a subject matter expert and resource representing the team on key internal and cross functional projects
  • Investigate/resolve production issues as escalated
  • Update and maintain risks and controls in Archer system
  • Identify, document, and track risks and manage mitigation steps to ensure timely and appropriate remediation of risk for assigned area
  • Identify and recommend process changes. Support the development of project requests, charters, and business cases
  • Validate reporting data accuracy and gather additional detail where needed
  • Act as a project subject matter expert, process improvement resource, operational control validation, and user acceptance testing for technology projects
  • Support updates and enhancements to the risk register, process flows, job aids & procedures for assigned areas
  • The position includes performing daily processing tasks and management of controls
  • Support business continuity plan for Money Movement, Payments, and Mobile
  • Coordinate and lead projects as assigned
  • Support process owners as backup and cross functional resource to ensure production in each area
  • Audit previous day's production and capture daily, weekly, monthly, and quarterly control evidence for assigned area
  • Contribute and partake in ongoing production releases and post release testing
  • Working knowledge of the systems and projects
  • Excellent customer service, presentation, and negotiation skills are essential
  • Leadership skills with ability to motivate cross-functional teams to meet tight deadlines
  • Ability to develop relationships with business and IT partners, and with other key support areas
  • Business acumen with the ability to create project requests and justification
  • Banking startup and regulatory experience desired
  • Microsoft Office Skills (with a concentration on Excel, Visio, and PowerPoint)
  • Analytical skills that can develop and build reporting as needed or shape the reporting from others to drive results
  • Work independently without close supervision and minimal direction
  • Ability to work effectively in a multi-task, high volume, high pressure environment through successful organization and time management
  • Detail oriented with a desire to perform with high levels of quality and accuracy
  • Flexible with the ability to adapt to change
  • Strong inventory and performance tracking background
  • Experience with letter and welcome kit creation, online documents, eDelivery

Senior Operations Client Specialist Resume Examples & Samples

  • Supports Sales and Development efforts through the selective review of RFPs and participates in sales and due diligence meetings
  • Facilitates and provides oversight of the on-boarding efforts for those clients with complex operational/reporting requirements
  • Evaluates the needs of the clients through research and consultation
  • Prepares cost/benefit analyses to make recommendations for the dual purpose of executing client strategies without exposing the bank to excess risk
  • Navigates through complex initiatives involving multiple disciplines and/or ambiguity while displaying a balanced, cross-functional perspective

Gwim Senior Operations Rep-gwim Claims Rep-h Resume Examples & Samples

  • Handle incoming client and branch office calls utilizingprofessional telephone and problem solving skills
  • AssistingGWIM clients with brokerage and/or banking claim inquires, initiation, andupdates
  • Minimize fraud and financial loss by blockingand reissuing client material (, checks)
  • Consistentlyachieve minimal or beyond expectations for performance metrics and qualitystandards

Gwim Senior Operations Rep-client Account Services Resume Examples & Samples

  • A “buyer-view” mentality – understanding the needs of our clientfrom their perspective
  • Talent to understand and solve issues through conversation andpersonal interactions
  • Strong verbal communication skills
  • Collaborative mindset

Gwim Senior Operations Rep-client Account Services Rep-h Resume Examples & Samples

  • A “buyer-view” mentality – understanding the needs of our client from their perspective
  • Highly-motivated mindset
  • Adapt to change in a highly evolving industry
  • The Desire to obtain Security Licenses

Senior Operations Specialist Resume Examples & Samples

  • This position may be used in one of the following areas
  • Funds Transfer Risk - Monitors and processes payments failing for insufficient balances, including payments to and/or from accounts which have blocks or stops placed against them. Works with account managers and credit officers to determine account standing and request payment release approval
  • Funds Transfer Verification/Control - Reviews, investigates and releases funds transfer transactions within tightly controlled turnaround times. Reviews repairs and verifications of funds transfers ensuring compliance with internal procedures and external regulations, making recommendations on procedures as appropriate
  • Loan Document Preparation - Prepares standard commercial documents in accordance with Company policies and procedures. Ensures documentation complies with all applicable statutes and regulations and clears exceptions
  • Communications - Provides assistance in daily activities within Payment Operations Communications, ensuring timeliness, quality and procedures are followed
  • Document Examinations - Examines import and export documentary credit documents for completeness and conformity with letter of credit terms in accordance with Company guidelines and international banking practices
  • Consumer Credit Originations/Account Entry (Business Cards)- establishes Business Card accounts on appropriate systems according to established procedures and service quality requirements while communicating all processing challenges and service level issues to management
  • Consumer Credit Originations/Account Entry (Consumer Credit Operations) - provides Consumer Credit's internal and external customers with superior service in handling and processing support requests. Provides assistance to staff in gaining/improving operations skills and promotes service quality through leadership example, expertise and knowledge
  • Secondary Sales – inputs and verifies information in the mortgage pipeline to ensure accuracy of data for generation of Secondary Marketing reports
  • Secondary Marketing Operations - completes comprehensive review of credit and legal loan documentation and system data for a select range of mortgage loans products encompassing a select channel of business for retail, correspondent, table funded and/or broker. Ensures collateral and data integrity, documentation accuracy and receipt, and timely sale and funding to the investor in accordance with required regulations, guidelines and servicing compliance
  • REO - monitors all REO closing transactions and evictions for the REO portfolio and serviced closings, ensuring compliance with all guidelines and regulations
  • Foreclosure/Bankruptcy - initiates referrals for legal action on non-performing accounts secured by real estate to maximize recovery proceeds. Review actions to verify account setups are in accordance with investor and mortgage insurance guidelines
  • Retirement Products - Responds to and resolves telephone inquiries from customers, branches and Financial Advisors regarding requirements of individual retirement plans and processing. Completes a variety of complex clerical duties according to established procedures to support delivery of quality service
  • Adjustments - Researches adjustments received from various internal and external sources within established time frames and/or Federal Reserve and Clearinghouse Association procedures
  • Wholesale Lockbox - Processes for deposit, account receivables for Company customers received from post office lock boxes according to established customer-specific plans
  • Printing & Distribution - Completes a variety of functions related to digital production copiers including binding, finishing, and shipping to support Company-wide production of print requests
  • Factoring Payments - Monitors and processes incoming and outgoing payments from debtors, factoring correspondents and clients in a timely and accurate manner
  • Trading Administration - provides trading and clerical support for Senior Trader and Sales Representatives. Provides Sales representatives with accurate and reliable information on market activity and market prices by serving as liaison with street traders to obtain information requested. Executes Municipal transactions, buys, sells, submits bids on bonds and generates offering memoranda
  • Private Banking - Supports administration of Private Banking relationships, providing quality customer service. Serves as administrator for branch management; reconciles all departmental and non-customer accounts as appropriate
  • Investigations, Foreign Exchange - Completes reconciliation and investigations on assigned foreign currency accounts. Investigates complex financial transactions and takes appropriate action to resolve all foreign exchange related inquiries
  • Foreign Exchange Operations - Reviews and inputs Foreign Exchange transactions received from various sources. Ensures appropriate rates are utilized and advises higher management on relevant issues as appropriate
  • Minimum of four years proven and progressive Operations Specialist experience or equivalent

Gwim Senior Operations Rep-cma Visa Operations & Services Rep Resume Examples & Samples

  • Maintain client and branch satisfaction
  • Handle general inquiries from clients, branch offices, and additionalareas of firm
  • Review transactions deemed suspicious by a CMA fraud Analysts withclient and/or branch office
  • Navigate system to
  • Review account history
  • Review account notations
  • Remove temporary blocks when activity is valid
  • Perform the following functions when notified of fraudulentactivity by client/branch
  • Place case notes in the Fraud Detection System
  • Block and reissue cards as necessary
  • Close case out of Fraud Detection System
  • Utilize system and analyze holdings data to identify account take overscenarios
  • Partner with Security Fraud & Investigations to ensurenecessary action taken for each account
  • 2-4 years Customer Service/Financial Industry experience
  • Organized and pro-active
  • Demonstrate a “self-starter” behavior and a willingness to help others
  • Is flexibility and adapts easily to change
  • Ability to make quick and effective decisions
  • Good verbal communication skills - ability to interact with various band levels
  • Strong analytical and troubleshooting abilities
  • Microsoft Office skills to include Excel, PowerPoint and Word
  • Call Center experience preferred
  • College degree a plus

Gwim Senior Operations Rep-jax Deposit Control Mlsn Returns FL Resume Examples & Samples

  • Proficient in MS Excel and Word, 10 Key a must
  • Excellent organization, communication, and problem solving skills
  • Must operate with high degree of independence, but be flexible enough to work with a team when necessary. and have a flexible schedule

Gwim Senior Operations Rep-fds Dividend Distributions Rep-h Resume Examples & Samples

  • Complete 3-5 hours of “Investing in you” training (FDS employees only)
  • Perform in a proactive and strategic manner
  • Must be able to give clear examples of past successes in teamwork and flexibility to a changing environment
  • Must be available to work extended hours during periods of high volume

Senior Operations Specialist Resume Examples & Samples

  • Act as SME to translate business objectives into plans that can be implemented for multiple and/or larger initiatives/ projects of a more complex nature, including process redesign to compliment the change management/ product support strategy for the business unit, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems
  • Identify barriers to effective business services that may exist in the assigned business unit and provide solutions to these challenges and initiatives, where necessary
  • Identify new opportunities, generate and solicit ideas for improving processes for efficiency, responsiveness and controls, and create business cases to meet performance objectives and/or

Senior Operations Specialist Resume Examples & Samples

  • High Value Payments OFAC Unit – reviews, investigates and releases funds transfer transactions that have been stopped in the payments system regulatory filter ensuring the payment is not in conflict with any government or legal regulations (Office of Foreign Assets Control, other internal and external mandates)
  • Minimum of four years proven and progressive high value payments experience or knowledge of financial services operations and/or regulatory experience, or equivalent
  • Bachelor’s degree in business, related field or equivalent experience

Risk & Control Senior Operations Specialist Resume Examples & Samples

  • Adhoc leadership of project teams
  • College degree (BS or BA) preferably in accounting, economics, finance, statistics or related disciplines
  • Seven years minimum experience in financial services operations with at least two years in operational risk management

Gwim Senior Operations Rep-cma Deposits Resume Examples & Samples

  • Excellent organization,communication, and problem solving skills
  • Strong mathematical andanalytical skills required
  • Must operate with high degree of independence, but be flexible enough

Senior Operations Specialist Resume Examples & Samples

  • 7+ years of experience in the Financial Services industry
  • Working knowledge of Financial Instruments (Domestic and Global Security markets)
  • Previous experience with Foreign Exchange and Stock Loans
  • Diversified Product experience

Gwim Senior Operations Rep-rds Centralized Document Control Rep-h Resume Examples & Samples

  • This process includes partnering with the processing teams to ensure completion
  • Review and approve retail and retirement asset transfer requests submitted through the GWIM Advisory branch channel
  • Monitor and address risk associated with all transactions by reviewing account activity and History Messages in each transaction
  • Work directly with Assistant Supervisor/Supervisor to resolve escalated issues and exception requests

Gwim Senior Operations Rep-rds Document Control Rep-h Resume Examples & Samples

  • Review and approve retail and retirement distribution requests submitted through the Centralized Services channel
  • Monitor and address risk associated with all transactions by reviewing systematic Risk Points and History Messages in each transaction
  • Control and coordinate the document retention process to ensure all applicable Letters of Authorization are combined with daily document reports
  • Work in conjunction with call center representatives to confirm missing or incorrect information on distribution requests
  • Work directly with Service Manager to resolve escalated issues and exception requests
  • In accordance with OGC, Corporate Audit and Stock Exchange requirements, perform random sample audits and review paper-based distributions to ensure accurate processing

Senior Operations Specialist Ofac Screening Resume Examples & Samples

  • This position is found in one of the following areas: High Value Payments OFAC Unit – reviews, investigates and releases funds transfer transactions that have been stopped in the payments system regulatory filter ensuring the payment is not in conflict with any government or legal regulations (Office of Foreign Assets Control, other internal and external mandates)
  • Good interpersonal, organizational, communications, customer service and analytical skills
  • Proficiency with personal computers as well as pertinent mainframe systems and software packages

Senior Operations Specialist Resume Examples & Samples

  • Develop an understanding of current working practices of tax processes across the Operations infrastructure
  • Lead detailed analysis with various Operations counterparts and Business Units to formulate and consolidate operational tax requirements in order to have robust and controlled tax processes
  • Create operational tax processes, policies and procedures for Operations to correctly set up systems to ensure tax compliance. -

Senior Operations Specialist Resume Examples & Samples

  • 2 years’ experience in the brokerage operations/financial services and client service
  • Past exposure to performance measurement, portfolio accounting, or alternatives reconciliation is preferred
  • Must positively adjust to rapidly changing environment

Senior Operations Specialist Resume Examples & Samples

  • 2+ years of experience, preferably in the financial/banking industry
  • Experience with Advent Axys/APX products are encouraged
  • Experience with Bloomberg platform is advantageous
  • Past exposure to performance measurement, portfolio accounting, industrycorporate actions and market performance, as well as knowledge of bank and brokerage operations is preferred

Gwim Senior Operations Rep-mma Processing Resume Examples & Samples

  • Candidate must have at least one year experience in Customer Service
  • Candidate must possess proven decision-making skills, ability to effectively manage risks, strong interpersonal skills and flexibility within a changing environment
  • Well developed organizational and analytical skills

Senior Operations Specialist Resume Examples & Samples

  • Management of all global asset servicing and corporate action workflow for all asset classes
  • Corporate action event tracking, analysis, and preparation with respect to terms, deadlines, tax implication, and economics
  • Corporate action coordination with portfolio managers and analysts
  • Review of event booking and economics with all levels of logistics including operations, product control, and Prime Brokers
  • Accurate and timely entitlement calculation, booking, and support
  • Daily reconciliation between UBS O'Connor systems and Prime Brokers / Custodians for all currency, positions, and trading positions impacted by asset servicing events
  • Bank Debt global assets servicing / reconciliation
  • Track open borrow liability with respect to dividend and corporate actions to ensure Prime Brokers properly post dividend expense and corporate action liability
  • Management of private placement operational support including static data, settlement coordination, and legal documentation coordination
  • Management of proxy processing and support
  • Management of class Action processing and support
  • OTC / SWAP trade and lifecycle processing desk back-up functionality and support
  • Provide data integrity support in processing splits and symbol changes
  • Special projects at the direction of the operations management
  • LI-Priority
  • LI-Recruiter

Senior Operations & Restrictions Specialist Resume Examples & Samples

  • The position holder must commit on continuous self-development. Identify and participate in learning to enhance coding skill and technical knowledge
  • The position holder must demonstrate exceptional multi-tasking skill and ability to adapt to changes
  • Role requires a minimum of Undergraduate degree in Finance or other related quantitative disciplines
  • 3-5 years of Operations, Compliance or Risk work experience in investment management industry
  • Strong analytical skill. Driven by efficiency yet with a strong focus on accuracy
  • Good understanding of financial markets, asset classes and security types
  • Solid understanding of Canadian investment vehicles and local securities legislation. Completion of CSC preferred
  • Diligent and pro-active approach, must take initiative, be self-sufficient
  • Ability to work in team environment and provide coverage.Strong written and oral communication skills
  • Experience and sound working knowledge of Charles River Development system (CRD) preferred
  • Proven track record of the ability to prioritize to meet competing deadlines

Senior Operations Specialists Resume Examples & Samples

  • This position may be found in one of the following areas
  • Collections and Recoveries - completes a variety of complex clerical duties, including processing internal close list, manual inputting of accounts and overdrafts, according to established procedures to support delivery of quality service to Consumer Finance customers for a large area or most product lines
  • Student Lending Operations - completes a variety of more complex clerical duties according to established procedures to support delivery of quality service to Consumer Finance customers for largest areas or most product lines
  • Trade Services Distribution - Analyzes all incoming products received through various communication mechanisms; determines product type and distributes appropriately
  • Licensed Sales – Completes a variety of most complex clerical duties according to established procedures to support delivery of quality service to Insurance and Brokerage customers. Provides some coordination and guidance relative to duties within the unit
  • Return Items - Processes dishonored negotiable instruments within established Uniform Commercial Code time frames and/or Federal Reserve and Clearinghouse Association procedures using image technology; posts system rejects
  • ACH Reconciliation - Applies knowledge of ACH rules and regulations and knowledge and theory of accounting function to balance monetary transactions to data captured via-high speed check processing equipment. Completes complex balancing functions; monitors activity of reconcilement system for immediate on-the-job information as needed
  • Proof - Operates a single or multi-pocket proof machine to encode, endorse and balance all incoming batch transactions from branches and departments. Processes deposits, department work, batches and transactions according to acceptable department procedures and practices
  • Microfilm - Operates various micrographic equipment and computer to produce recorded data on photographic film
  • Signature Verification - Completes specialized duties relating to validating signatures on presented checks to reduce risk of financial exposure
  • Transaction Processing - Assists in analysis, development, publishing and maintenance of Company communications, procedures, forms and customer disclosures associated with Company programs
  • Commercial Loan Input - Prepares entries and maintains records pertaining to all new and existing commercial loan customers
  • Trust Operations - Ensures correct filing, distribution, and control of internal and client documents and reports for Securities Processing
  • Factoring Support - Provides operational support for an assigned area of Commercial Services
  • Financial Support - Completes a variety of routine support functions according to procedures to support the operation of the Accounts Payable and other Finance units
  • Minimum of one year's proven operational experience or equivalent
  • Proven organizational, planning, analytical, customer service and communication skills

Senior Operations Consultation Manager Resume Examples & Samples

  • Prepares the Company's goals and strategic plans for implementation by developing content, implementation, communication and sustainment plans for assigned projects, programs and initiatives
  • Develops advanced and/or innovative implementation and/or testing strategies to ensure quality, prioritization and operational feasibility prior to rollout
  • Leads multiple tracks of work
  • Sets direction for and coaches partners to achieve results; establishes clear expectations, tactics and timelines for assigned projects
  • Collects project feedback and information to identify problems to solve and optimize performance
  • Ensures programs are designed with effective sustainment strategies and can be integrated with existing tools and processes
  • Analyzes and evaluates project interdependencies and their impacts. Works cross-functionally to fully understand interdependencies and ensure solutions support related tracks of work
  • Collaborates with peers, manager and director to support and make decisions on strategic initiatives and projects that impact Starbucks retail stores. Provides retail operations perspective and expertise on projects, programs and initiatives to optimize performance relative to sales, profitability and the customer and partner/associate experience
  • Ensures all teams working on the projects or program understand and work toward accomplishing the business vision, goals and objectives of the project or program
  • Responsible for project deliverables determined by the Global Business Planning team. Partners with the Global Business Planning team and Project Management Office teams (PMO) to ensure accuracy and accountability around roles and responsibilities
  • Presents implementation strategies and recommendations to Global Operations leadership utilizing the Retail Operating Model (consideration of the Partner, Customer, and Business impact) as a filter and framework
  • Provides consultation to director and program or project owners on test or implementation issues and applicable operational standards
  • Starbucks district manager experience (3 years) or 6 years of progressively responsible and equivalent experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment
  • Ability to establish and maintain effective cross-functional working relationships
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
  • Strong analytical skills and decision making
  • Ability to manage large or highly-complex projects
  • Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures or methods

Senior Operations Specialist Managed Account Operations Resume Examples & Samples

  • Perform transactional processing for portfolios
  • Perform asset reconciliation – all cash and securities transactions
  • Perform corporate actions processing
  • Data load and monitoring
  • Review and validate performance numbers and resolve discrepancies
  • Troubleshoot performance and data issues
  • Assist with implementation of new tools and processes
  • Assist with UAT for projects and process improvements as needed
  • Work effectively and efficiently with other business units (internal and external) to resolve transaction and data related issues
  • Perform quality control reviews
  • 2+ years of Operations experience in the financial services industry, experience with managed accounts a plus
  • Working knowledge of APL, Microsoft products specifically, Excel, Word and Access
  • Collaborates well with others
  • Ability to perform under pressure to meet deadlines
  • Bachelor's degree or equivalent preferred
  • FINRA licensing a plus

Senior Operations Specialist Resume Examples & Samples

  • Update and maintain department procedures
  • Transaction accounting to analyze investment activity exceptions for proper posting into the portfolio accounting systems
  • Data flow management and quality control to ensure all investment data is processed into downstream systems
  • Analysis and resolution of data quality issues and queries
  • Processing internal support requests from other departments
  • Daily administration of departmental activities as defined by upper management
  • 3-5 years’ experience, preferably in the financial/banking industry
  • Past exposure to performance measurement, portfolio accounting, as well as knowledge of bank and brokerage operations is preferred

Senior Operations Specialist Resume Examples & Samples

  • Ability to handle large workload that varies based on projects and heavy volume periods
  • Strong and demonstrated Microsoft Office skills, most notably Excel and Access
  • Effective communication skills and ability to professionally relay information and work with branch personnel in both written and verbal form
  • Solid and reliable math skills sufficient to understand and calculate statistical information. Solid analytical skills to allow identification of aberrant data
  • 2-4 years of brokerage or financial services experience required
  • Solid knowledge of in Excel and Access desired
  • FINRA Series 7 and 66 desired

Gwim Senior Operations Rep Resume Examples & Samples

  • Possess strong research and problem solving skills
  • Associate must exemplify our Core Values
  • Exhibit professionalism in all situations

Senior Operations Specialist Account Transfers Resume Examples & Samples

  • Providing outstanding customer service to our customers
  • Fielding inbound and outbound calls from Advisors and other broker-dealers in regards to transfer requests
  • Researching Siebel requests related to transfer activities to troubleshoot issues and explore resolutions
  • Meeting or exceeding personal production numbers and quality metrics for phone calls and Siebel requests
  • Working in a team environment to meet and exceed team goals
  • Actively participate in training to remain current with operational policies and procedures
  • Drive customer experience to high levels of satisfaction by adhering to our corporate values
  • Associates degree required, Bachelors a plus
  • 2 or more years of financial services experience
  • Effective listening, speaking, and writing skills
  • Demonstrated effective use of consultative skills, PC Skills and system knowledge
  • Ability to work with all levels of clients, management and employees
  • Ability to work under pressure and deadlines in a calm and professional manner

Senior Operations Specialist Process Transformation Resume Examples & Samples

  • Identifies the business needs for new and enhanced products, services, and business processes, clarifies technology and process requirements to identify gaps
  • Provides consultancy, collaborates with business partners and provides advice to business partners on system automation, implementation of new systems, usability of technology and supports for process improvements
  • Establishes governance, writes requirement documents and obtains business unit approvals for new projects and initiatives
  • Creates presentations tracking status updates for their portfolio of projects, hot topics and strategic developments
  • Undertakes, coordinates or gathers testing results or signoffs of key systems for procedural or systematic developments and enhancements from across the organization
  • Demonstrates advanced relationship management, communication, negotiation, and interpersonal skills
  • Solid problem solving and analytical skills
  • Possesses advanced influencing and negotiating skills
  • Experience with regulatory change implementations in Capital Markets
  • Is capable of managing multiple deliverable tasks with verifying priorities
  • Experience with Cash Management products, applications and workflows is a plus
  • Possesses advanced knowledge in the Product Operations or Trading Products areas of Capital markets, specifically in the areas of ‘Straight Through Processing’, Middle Office controls and P&L or GL reconciliations for more than one asset class
  • Experience managing regulatory projects such as Basel III, Dodd Frank Act, EMIR, FATCA or exchange driven regulations from CME, CFTC, Montreal Exchange etc
  • Advanced knowledge of project management and system development life cycle
  • Is familiar with business assessment tools (e.g., requirements documentation, workflow diagrams, and current state analysis/needs assessments)
  • Understands and is familiar with the application of techniques associated with process modeling and data flow modeling
  • Designations such as MA/MBA/CFA/PMP/FRM/DMS are a strong positive

Senior Operations Specialist Shared Services & Banking Operations Resume Examples & Samples

  • Responsible for the management of Servicing team that are tasked with the administration of diverse population of lending and trading portfolio
  • Sets the vision for the direction of the team on a regional basis with a focus on global synergies as market conventions permit
  • Partners directly with their senior Business Unit face off partners and Technology partners and define the future state and execution strategy of their respective area/ group
  • Promotes a culture of accountability and control and drives understanding, searches for lessons to be learned, and ensures full analysis when searching for answers to issues and problems, from a Business Unit and/or Technology process point of view
  • Identifies opportunities for achieving competitive advantage and thinks beyond current transaction/ issue to strengthen client relationships. Seen as an extension of a client’s resource pool, keeps clients informed of trends, issues, industry initiatives relevant to their business
  • Develops a deep bench of talent beneath them. Coaches and develops staff maintains high standards for promotion and development and cross-checks between other groups to ensure consistency
  • Understand downstream impact of entries in the Firm's loan tracking system Loan IQ (LIQ) throughout the closing process, which includes timely updates to coordinate proper position marking

Risk & Control Senior Operations Specialist Resume Examples & Samples

  • Independently review, challenge and support risk management activities within the PGS space
  • Identify operational risks and emerging trends through analysis of assessment results, key risk indicators and risk event data. Escalate material operational risk issues and incidents to relevant functional management and/or the relevant committees as appropriate. Evaluate the effectiveness of risk mitigation projects and corrective actions
  • Facilitate the Risk & Control Self Assessment (RCSA) process
  • Coordinate, organize and facilitate the risk trends happening across the respective BU
  • Participate in topical or ad-hoc risk/control projects, as needed
  • Ability to assert and influence across all organizational levels
  • Strong, interpersonal and communication skills

Senior Operations Specialist Resume Examples & Samples

  • Management of firm documentation including possessory collateral and legal documentation in the firm's tracking system Risk Vision (RV), maintenance of data sites relating to primary firm positions and secondary trading positions through firm's data site vendor Intralinks as well as external sites via SyndTrak, and Debt Domain
  • Quality control review of Corporate Loan primary origination and amendment in the Firm's loan tracking system Loan IQ
  • New customer account, new deal, and new payment instruction reference data build in loan systems
  • Quality control review and ongoing maintenance of client account, deals and payment instruction reference data
  • Management of cash reconciliations and reporting
  • Partners directly with their senior Business Unit and Technology partners and define the future state and executes strategy of their respective area/ group
  • Identifies requirements that fall outside of their scope and flags them accordingly
  • Promotes a culture of accountability and control and drives understanding, searches for lessons to be learned, and ensures full analysis when searching for answers to issues and problems, from a Business Unit and/ or Technology process point of view
  • Develops a deep bench of talent beneath them. Coaches and develops staff; maintains high standards for promotion and development and cross-checks between other groups to ensure consistency
  • Interpret structure and relevant terms and conditions of credit agreements and review other pertinent loan documentation in order to track and manage collateral and legal documentation requirements
  • Self-starter, who is able to resolve issues with little context or detail and works independently to deliver on projects within define and undefined deadlines. Ability to communicate and escalate concisely to all levels of Operations and the Business Unit
  • Understand downstream impact of entries in the Firm's loan tracking system Loan IQ (LIQ), document tracking system Risk Vision, and client records to coordinate proper deal data integrity and sufficient collateral and documentation
  • Reconcile system discrepancies and investigate issues that may arise in connection with documentation and collateral requirement, and client and deal transaction set up
  • LoanIQ experience
  • Familiarity with syndicated loan product and credit documentation

Senior Operations Specialist Resume Examples & Samples

  • Investigate and resolve reconciliation items (i.e. exception balances).This would include daily interaction with the Front Office and other support units, especially Reconciliation and Investigation Teams
  • Preparation and review of MI Reporting for distribution to the appropriate level of management (especially Investigation statistics)
  • Compilation and verification of mark-to-market letters prior to distribution to the customer
  • Responses to incoming audit letters from clients (which includes retrieving and/or confirming supporting data)
  • Review and updating of the desk book for this position, as applicable
  • Prioritizes Tasks, analyzes and resolves all day-to day issues with assistance of the Manager when required
  • Demonstrates the ability to analyze and resolve processing exceptions so to mitigate / eliminate risk to the Bank, with a further ability to recommend process improvements
  • Acts as a key contact point for i) clients, the Front Office and business partners (especially the Domestic Service Centre or “DSC”, which includes the Reconciliations and Investigations Teams) as it relates to client facing tasks, interactions (e.g. broker invoices, mark-to-market reporting, etc.) and ii) other support units, as it relates to investigations (e.g. Finance, Reconciliations, etc.)
  • The position has responsibility for decisions impacting activities of the assigned unit, including determining priorities, particularly in responding to unforeseen problems impacting unit activities Decisions beyond assigned authority are referred to Management for approval
  • Review processes for effectiveness, ensuring quality service provision; recommend and assist in managing implementation of efficiency and productivity improvements as required, while not compromising service quality
  • This role must work within the regulatory framework of the Treasury markets supported and work within the parameters and controls set forth by Management, FIM and other relevant procedure manuals
  • The job holder has the authority to make decisions for their assigned tasks/accountabilities with approval at the direct manager’s discretion that affects the reporting process and provide/implement suggestions that will enhance the process
  • He/she must discuss decisions which affect the various areas of the Bank with their immediate manager and if necessary, the managers of the respective departments
  • Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
  • Promote an environment that supports diversity and reflects the HSBC brand
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  • 3-5 years experience in a GB&M Operations area, with extensive background and interest in Reconciliations / Investigations
  • A conceptual understanding of operational controls, the ability to identify control gaps, and a willingness to adopt and appreciate HSBC’s control policies and guidelines
  • Knowledge of such products / services as : OTC Derivatives (e.g. Interest Rate Swaps, Currency Options, Futures), FX, and Money Market Trading/Settlement/Custody, Fixed Income Securities Settlement/Custody
  • Ability to engage / motivate peers to aid in resolution of exceptions / suspense items
  • Ability to manage internal and external customer service issues, as required
  • Flexibility in working hours as necessary
  • Working knowledge of industry / regulatory audit requirements, demonstrating control-centric behavioural traits
  • Excellent organizational and communication skills (both oral and written)
  • Familiarity with software programs such as Microsoft Word, Excel, and Access. Working knowledge of treasury systems such as TREATS (Internal HSBC), Summit, BPS would be an asset
  • Responsible for analysis of exceptions so to gauge trending, thus allowing opportunities for Management to assess possible improvements within the processing units

Senior Operations Specialist Resume Examples & Samples

  • Working knowledge of Credit Trading Market
  • Experience in trade capture workflows, processes, and systems
  • Experience in Middle Office, Risk, or Front Office
  • Working knowledge of Bloomberg, LoanIQ, and Excel
  • Distressed Trading experience

Senior Operations Specialist Resume Examples & Samples

  • Minimum of two years proven and progressive settlement experience or equivalent
  • Must have comprehensive understanding of fixed income settlements and processing
  • Ability to learn quickly and independently and take initiative
  • Preferred knowledge of any of the following systems: BPS (Broadridge), Clearance Pro, CDS, Euroclear, BBH, DTC, Global One, Treats

Senior Operations Resume Examples & Samples

  • Assisting in managing the Operations team who process all investments, trades, cash transfers, client reporting, account opening & account maintenance
  • Managing SLA's, client productivity and liaising with third parties as appropriate to process instructions within a timely manner
  • Working with the wider business group for process improvement and operational projects
  • Assisting withthe management of the Private Equity operations including reporting and ongoing management of the PE reporting
  • Managing business processes, and process improvements
  • Developing, implementing and/or maintaining compliance with company best practice and regulatory requirements as appropriate
  • Representing the Operations Function at senior management meetings
  • A minimum of 5 years' experience in a middle office or investment support preferably with private clients, with supervisory experience an advantage
  • Experience of large and small scale projects, identifying process improvements and implementing changes as required
  • Knowledge of trading support, settlements, reconciliations, risk avoidance, new process setup & improvements
  • Working with third parties, senior management and internal teams to ensure best in class service delivery

Senior Operations AML Analyst Resume Examples & Samples

  • Business Delivery & Operational Effectiveness (70%)
  • Review/assess account opening forms along with documentation submitted by the U.S. Private Bank Lines of Business under Wealth Management to ensure they are complete and comply with AML procedures and regulatory requirements prior to customer risk scoring
  • Complete data entry process on new account files
  • Conduct initial Sanctions screening on behalf of the U.S. Private Bank Lines of Business under Wealth Management
  • Assist in the KYC refresh process flow for the U.S. Private Bank Lines of Business under Wealth Management
  • Assist in the approval and documentation review process by presenting concise, well organized files and recommendations as necessary to the AML Operations Unit Manager
  • Recommend: Has the authority to provide and recommend actions to mitigate risk and use judgment-based decision-making regarding AML/OFAC policies and procedures
  • Monitoring: Has the authority to examine the work of others to ensure compliance with agreed upon operating requirements
  • 3 - 5 years BSA/AML or related Compliance and adjudication experience, CAMS certification preferred
  • Strong knowledge and understanding of BSA/AML, OFAC, and USA PATRIOT Act and risk management principles
  • Understanding of Wealth Management’s Lines of Business, processes and operations
  • Thorough knowledge of BSA implications on non-traditional banking products and services

Senior Operations Accounting Manager Resume Examples & Samples

  • Establish and maintain standards, policies, practices, and procedures for inventory accounting, including standard costing
  • Manage the month-end close process for all inventory and related period cost accounts, ensuring proper financial and operating controls over physical inventories and their valuation. This includes reconciling the perpetual inventory to the general ledger. Investigate discrepancies and make recommendations to prevent recurring problems
  • Assure proper valuation of inventory in accordance with GAAP, including the revaluation of inventory for both FOB and landed costs
  • Maintain proper control over inventory “valuation” accounts not maintained in the perpetual inventory system
  • Act as liaison between Accounting department and various operational departments to ensure that all new projects being considered, which affect inventory / costing / import payables will properly interface with existing accounting systems
  • Maintain provisions for warranty, returns, cost revaluations capitalization, foreign sourcing office absorption, excess, slow moving, and close-out inventory
  • Manage the import accounts payable function
  • Perform certain audit procedures, as necessary, to ascertain that newly developed or enhanced enterprise systems are functioning as designed and that all transactions are properly accounted for within the accounting systems
  • Be a key member of Global Transformation Project (GBT), representing Operations Accounting in future regional implementations and driving process improvements in global business processes and reporting capabilities
  • Be an integral member of various project teams to change/improve policies and processes as the company evolves
  • Continue to develop and transition the North American costing team to a global shared service, as the remaining regions implement SAP (Japan, Korea, China JV, Europe)

Senior Operations Specialist Resume Examples & Samples

  • Commitment to excellence and integrity
  • High level of motivation and initiative
  • Strong customer focus, excellent communication skills, a strong work ethic, and extremely organized
  • 1 or more years of previous customer service preferred
  • FINRA license preferred

Senior Operations Associate, Asset Management Resume Examples & Samples

  • B.S. or B.A. in finance or related field
  • Minimum 1 year related experience
  • General knowledge of financial markets and portfolio accounting
  • Ability to organize/prioritize
  • Practical problem solving
  • Focus on providing exemplary service
  • Possess phone/office etiquette

Senior Operations Specialist Resume Examples & Samples

  • Take 30-40 calls a day from other firms to work through ACAT and Non-ACAT transfer questions
  • Review outstanding transfers and update the necessary systems (ATDB, BETA, DCMT)
  • When needed, effectively communicate (verbal and written) pertinent information to Financial Advisors on the status of transfer requests that might be impacting their accounts
  • Handle outbound and inbound calls and display utmost professionalism
  • High School Degree required, College Degree preferred
  • Prior work experience in a financial institution preferred but not required
  • Familiar with MS Office

Senior Operations Data Lead Resume Examples & Samples

  • Review client schedules and contact client or their payroll provider regarding and late files
  • Understand monthly MVAS/STAC releases and impact to current processes and workarounds, and update procedures and documentation accordingly
  • Act as the primary client point of contact for the most complex plans, and as a secondary point of contact for other clients within the team
  • Train and mentor new Operations Data Leads on the team, and act as a Subject Matter Expert on the SRK and MVC operations processes and the STAC and MVAS platforms
  • Bachelor’s Degree in business, finance, computer science, or other related discipline required
  • Minimum of 5+ years of progressive experience in Operations, Client Implementations, or technical field using payroll data, data analysis and reconciliation, problem research and resolution, project management, and change leadership required
  • Strong understanding of plan administration, plan design, plan provisions and product offerings required
  • Systems experience desired: Siebel, Omni Suite, Plan Rules, Omni trade, Sunguard Transfer Network, MVAS & STAC
  • Strong Communication Skills (written, verbal)
  • Analytics (data and reporting)
  • The ability to network and collaborate with associates at all levels throughout the organization is requested

Anti Money Laundering Senior Operations Specialist Resume Examples & Samples

  • Monitoring: Has authority to collect customer data from internal customers to ensure the accuracy and completeness of AML/BSA processes
  • Information Access: Has authority to use and access confidential information related to customer information, product and financial information
  • U.S. AML Management Team and staff
  • Technology & Operations
  • BMO Financial Group LE/LOBs – P&C, U.S., PCG and Capital Markets
  • Global AML
  • Corporate Compliance
  • Bank Examiners and Auditors
  • 4-6 years of AML/BSA or related Compliance experience preferred
  • Theoretical understanding of math, financial economics and or statistics preferred
  • Ability to research and make appropriate recommendations regarding complex issues

Senior Operations Specialist, Direct Business Resume Examples & Samples

  • Provide superior customer service to the service center partners on direct business support with a focus on not in good order (NIGO) transaction inquiries via telephone and Siebel requests. The qualified candidate must be able to handle high call volumes and display utmost professionalism when speaking with internal partners and advisors. A proficient understanding of direct business data and processes are required
  • Research complex service requests (Siebel SR's) from general service center and 360 teams. Set expectations and define the actions necessary to resolve the situation within the required service level deadlines. Attention to detail and problem solving skills are extremely important
  • Communicate with internal departments to improve processes and ensure timely processing. Provide regular feedback to the Service Center Partners/Management to improve both the advisor experience and operational efficiencies
  • Actively participate in customer service training and other training to remain current with operational/ service policies and procedures
  • Responsibilities include the creation and update of departmental training materials and processes and procedures
  • Assist with projects, conversion and testing
  • Process Operational transactions/data input as needed
  • Contribute to iKnow Article development
  • Overflow processing support - Provide backup support to other Direct Business groups in times of high/overflow volume in order to keep all direct business workflows within the stated Service Level Agreements. This will require a firm understanding and constant training/retraining of all direct business processing, most specifically Alternative Investments and Rep Maintenance
  • 1-2 years of minimum experience in service oriented positions or Financial and/or Brokerage Industry, 1-2 years experience within company (LPL) is preferred. Understanding of Direct Business products and processes will be plus
  • Microsoft Office preferred
  • BETA preferred
  • Siebel and BranchNet preferred
  • Must have excellent oral/written communication skills, be detail oriented, team player and have the ability to effectively work in a fast paced/high volume environment under pressure

Senior Operations Specialist Resume Examples & Samples

  • Operational Knowledge - General understanding of rules/regulations and Stifel policies that pertain to the department
  • Time Management – Initiative and self-direction when performing tasks. Ability to organize and prioritize effectively in order to meet deadlines
  • Organizational Skills - Ability to handle large workload that varies based on projects and heavy volume periods
  • Communication Skills - Effective communication skills and ability to professionally relay information and work with branch personnel in both written and verbal form
  • Math and Analytical Skills - Solid and reliable math skills sufficient to understand and calculate statistical information. Solid analytical skills to allow identification of aberrant data

Senior Operations / AML Analyst Resume Examples & Samples

  • 3 + years BSA/AML or related Compliance and adjudication experience, CAMS certification preferred
  • Bachelor’s degree (preferred)
  • Demonstrated ability in applying statistical techniques
  • Proven mathematical, analytical, planning, problem solving, and decision-making skills
  • Working knowledge of Bank operating environment and applicable Bank systems

Gwim Senior Operations Rep-client & Account Services Resume Examples & Samples

  • A “buyer-view” mentality – understanding the needs of our client from their perspective. Talent to understand and solve issues through conversation and personal interactions
  • 3-5 Hourd of Investing in You
  • 3-5 hours of Investing in You Training (only required for current employees of IS&COS)

Senior Operations Specialist Resume Examples & Samples

  • Shown programme management experience with evidence of successful team management and delivery against targets
  • Effective business analysis skills coupled with a consistent track record developing functional knowledge
  • Knowledge and effective application of the principles and discipline of project management
  • Ability to handle changing priorities and objectives
  • A strong team ethos and ability to motivate themselves and others
  • Programme and project planning and control
  • Governance and client management
  • Financial management and return on investment (cost / benefit tracking )
  • Status tracking and reporting
  • Progress reporting through meaningful metrics
  • Issue and risk management
  • Maintaining a working knowledge and understanding of working practices in the line
  • Integration with cross-functional initiatives and objectives across the Ops CTB programme
  • Developing and iterating architecture blueprints and roadmaps to define the PS Strategic Vision
  • Preparing detailed budgets and planning future deliverables
  • Leading detailed analysis with line staff, wider Ops groups and Business Units to formulate and consolidate business requirements
  • Handling the documenting of business processes including screens and screen flows, business rules and reference data requirements
  • Handling preparation of test strategies and approaches, documentation of test scripts and test execution
  • Controlling the deployment and verification process
  • Ensuring production of user manuals, reference materials and training materials and participate in the delivery of training, as required
  • Effective management of a geographically dispersed team of both full time employees and consultants
  • Demonstrated problem solving and business analysis skills, i.e. the ability to structure an approach to work through and solve complex and ill-defined problems and issues
  • Ability to conduct themselves effectively with senior management
  • Corporate Action experience
  • Experience in consulting or other project management roles
  • Programme management
  • Knowledge of the LEAN management methodology

Senior Operations Specialist Resume Examples & Samples

  • Act as SME to translate business objectives into plans that can be implemented for multiple and/or larger initiatives/ projects of a complex, high risk nature, including process redesign to compliment the change management/ product support strategy for the business unit, adhering to and maintaining established standards and practices, and developing specific deliverables for large, complex, high risk initiatives; represent technical business needs and requirements in the introduction of new/ revised processes and systems
  • Identify new opportunities, generate and solicit ideas for improving processes for efficiency, responsiveness and controls, and create business cases to meet performance objectives and/or productivity improvements for the business unit; recommend solutions
  • Investigate and resolve system or process corrections and adjustments affecting business processes and effectiveness
  • Lead the development of business planning, technology planning and process development as related to change initiatives
  • Act as the central point of contact for technical problem escalation from suppliers and service providers for assigned business-specific systems
  • Ensure the provision of workflow/ procedure training to team members, as required
  • 10+ years of project-related work experience, including that of project lead for initiatives of various size and complexity and large technical projects as well as proficiency in all phases of the project process (initiation, risk management, planning and management, documentation, requirements identification and testing)
  • Knowledge and understanding of International Organization for Standardization (ISO) Project Management Methodology, tools and templates
  • Advanced knowledge of testing strategies, test plans and execution
  • Expert knowledge and understanding of the business unit’s key products and services, processes and controls, and market practices
  • Expert understanding of the business unit’s risk and regulatory requirements
  • Solid knowledge of the business unit’s transaction fulfillment procedures
  • Advanced knowledge of area(s) of expertise
  • Tolerance and flexibility for resolving ambiguities
  • Advanced change management skills
  • Advanced customer service and relationship management skills
  • Advanced teamwork and team leadership skills
  • Advanced multi-tasking skills covering a wide range of challenges which are independent and distinct
  • Ability to translate business requirements into system solutions, according to Bank standards
  • Strong ability to review project documentation and provide input/ feedback

Gwim Senior Operations Rep-cashiering Administrator Resume Examples & Samples

  • Ability to multi-task and be a team player
  • Strong organizational skills, attention to details & strive for accuracy
  • Ability to perform time sensitive tasks in a deadline oriented environment
  • Ability to manage issues through to resolution

Senior Operations Technician Resume Examples & Samples

  • Administer, support and maintain the UK local computer rooms and server infrastructure
  • Responsible for the availability, continuity, capacity and security of the UK infrastructure
  • Manage the proactive monitoring, maintenance, resolution and recovery of our technical environment
  • Project manage, implement and report on Kering IT initiatives
  • Update brand IT Directors/Managers on key solutions
  • Perform change management
  • Collaborate with the rest of the IT team (both UK and WW) to realise technical solutions
  • Manage EUS escalations and major incidents
  • Report on service management levels
  • Use internal resources to create monthly and quarterly reports
  • Review externally supplied services with third parties
  • Safeguard our assets by planning disaster recovery and maintaining backup solutions
  • Visit different sites in order to maintain service continuity
  • Data centre and server management
  • Deep understanding of Windows OS, virtualization technology and storage systems (Netapp, EMC or similar)
  • Hardware management
  • Project management (Prince2)
  • Experience in providing end user & IT infrastructure support
  • Active Directory management
  • Group Policy management
  • DHCP and DNS management
  • Exchange/Outlook knowledge
  • Knowledge of NW technology and Cisco ios

Gwim Senior Operations Rep-cma Visa Card & Check Resume Examples & Samples

  • Displays problem solving, analytical & organizational skills
  • Acts decisively and with good judgment
  • Works with a sense of urgency, able to meet aggressive deadlines
  • Must be flexible & adaptable - willing to switch into various roles

Gwim Senior Operations Rep Resume Examples & Samples

  • Ability to work independently and analyze transactions using guidelines to make sound judgments
  • Professional and positive team player
  • Willingness to work beyond scope of primary responsibilities
  • Ability to multi task Strong client service skills

Senior Operations Accountant Resume Examples & Samples

  • Leading role in the financial planning and analysis for the production and support functions for key existing products and new product introductions. Key point of contact in maintaining the standard setting process around costing and FP&A
  • Actively collaborate with Senior Management, Supply Chain, business sales and Manufacturing departments to ensure inventory accuracy, standard costing and budgets being effectively adhered to at all locations
  • Ownership of KPI delivery, and improvements where required, on a monthly, quarterly and annual basis for key heads such as costs of production, distribution costs, materials pricing and associated absorbed expenses affecting manufacturing
  • Accounting for inventory cost including material purchases, allocation of operations overhead, and contract manufacturing costs
  • Driving, coordinating and delivering/presenting the workings around the annual product budget for site in question to senior executives and management team
  • Coordinating the management accounting month end close process
  • Assist with monthly variance analysis for all balance sheet and P&L inventory areas
  • Liasing closely with logistics and engineering in communicating financial implications of change scenarios through developing scorecards, dashboards, flash reports etc to drive effective management information
  • Become a key member of a small tightly knit team that will allow easy exposure to all facets of the business

Senior Operations Specialist Resume Examples & Samples

  • Pull and distribute recruiting metrics for Global and domestic leaders, recruiters and HRBPs
  • Support the short and long term plans for Recruiting Operations' global operational systems, tools and processes across the organization which supports the overall People and Growth Strategies
  • Manage and ensure our ROI for external career sites both domestic and global
  • Establish and nurture collaborative relationships with key stakeholders including staffing leads and key business partners in HR, IT, Legal, and Corporate Communications to understand their business goals and ensure our global recruiting operations strategies align with the needs of the organization
  • Work with Corporate Communications to ensure we are properly represented on external facing media- Partner with internal team members in HRIS for reporting and people analytics
  • Work with IT and Talent Acquisition to ensure inter-dependencies are addressed
  • Partner with vendors to create and manage resource strategies and execute project plans

Gwim Senior Operations Rep Resume Examples & Samples

  • Customer service experience and client focus
  • Attention to detail, strong organization and time management
  • Self starter with professional demeanor capable of performing work independently with minimal direction
  • Proficient computer skills and web navigation including Microsoft Word, Excel (able to filter & sort), Outlook
  • Flexibility/adaptability to multitasking, able to move quickly from task to task in a high volume, fast paced environment
  • Team player, ability to work cooperatively with others and embrace change with a positive approach
  • Independent worker with minimal supervision while functioning collaboratively as a part of a larger team as a team player
  • Previous experience in cashiering, teller or customer service
  • Knowledge of BAC policies, procedures and experience with BAC applications (client privacy view, Flagscape) a plus

Senior Operations Consultation Manager Resume Examples & Samples

  • Main point of contact for deployment of partner and customer digital products
  • Gathers and presents requirements for deployment of future technologies in stores. Makes recommendations regarding when and how we should implement specific technologies based on market readiness, business impact, etc
  • Drives process improvement from all tactical aspects: deployment, service improvement, market readiness, break/fix, change management and training tools
  • Leverages cross functional and cross organizational teams to drive projects to completion
  • Merges data points and business realities with fact based business insights to arrive at sound strategic recommendations. Uses data to tell a logical story
  • Delivers reporting to key stakeholders on product deployment progress and milestones
  • Experience working with or, preferably, managing a digital/technological portfolio
  • 4 years in a service delivery or implementation role
  • At least 2 years managing projects or project managers
  • At least 2 years leading cross functional and/or cross organizational teams
  • Extremely strong communication skills
  • Ability to travel occasionally to support product deployment
  • Secondary Skills: Soft/Communication Skills & Business Acumen

Senior Operations Project Analyst Resume Examples & Samples

  • Project management experience (3-5 years)
  • Experience developing, writing or drafting customer communications (3-5 years)
  • Strong written and verbal communication skills with attention to detail and the ability to communicate information in a clear, concise manner
  • Business knowledge of at least one area within Consumer Banking
  • Ability to manage a portfolio of business in addition to several small projects at the same time
  • Experience facilitating discussions to drive consensus with multiple stakeholders (legal, risk, LOB, etc.)
  • Ability to establish relationships with business partners to understand business and communication needs
  • Proficiency in MS Word, Excel, PowerPoint
  • Understanding and application of the Bank of America Brand Guidelines
  • Ability to work independently with general guidance and professional experience

Senior Operations / Total Rewards Manager Resume Examples & Samples

  • Oversees processes to ensure consistent, accurate and timely service is delivered. Supervises the respective Specialists to ensure the proper evaluation and management of Compensation / Benefits programs. Ensure activities are managed in accordance with Federal and State laws, including reporting requirements. Proactively identify risks and provide proper escalation for high level resolution. Build relationships internally and collaborate effectively on cross-functional teams. Serve as the vendor relationship manager, overseeing the contractual obligations, monitor service delivery and teammate escalations. Performs other duties as requested
  • Manages Leave of Absence SunTrust team, the associated workstream, and the vendor relationship. Responsible for the successful administration of company Leaves of Absence such as Family Medical Leave Act (FMLA) Leave, Extended Employee Medical Leave, Military Leave (Active Duty) and Personal Leave. Supervises the work of the Leave Specialists who conduct day-to-day processing of employee actions in Workday related to leave, ensure compliance with all Federal and State laws and all company policies pertaining to leave of absence. Partner with HR and Legal leadership to escalate problem resolution to ensure a holistic and streamlined approach for each leave
  • Manages Executive Compensation Administration team, including vendor relationships with Fidelity and Xerox, and related accounting and reconciliation activities. Provides input into the annual short-term and long-term incentives process, and manages daily/monthly/quarterly activities related to accounting accruals, eligibility, and other administrative duties
  • Other Benefits responsibilities TBD, depending on evolution of SunTrust model
  • Other area(s) of HR Operations
  • Minimum 7 years Human Resources and operational experience
  • Experience with Executive Compensation, Incentive/Rewards, Leave Plans, and Retirement
  • Experience in HR/Benefits consulting, employee benefits transformation or employee total rewards strategy and design
  • Experience with process creation, implementation and improvement
  • Experience working with international/cross-cultural teams
  • Understanding of state, local and federal requirements in the HR/Benefits/Compensation arena
  • Ability to pursue multiple objectives and initiatives, analyze complex issues and drive change
  • Self-starting with the ability to work in a fast paced, startup type environment with a high sense of urgency
  • Possesses strong knowledge relating to all facets of benefit program development and design

Senior Operations Specialist Resume Examples & Samples

  • Maintains prime relationship management role with a specific unit of the FIU
  • Leads forums with senior executives within AML
  • Maintains relationships with business, technology and operations areas and orchestrates activities from all areas
  • Solves complex issues which may require facilitation of multiple senior resourcesKnowledge & Skills (this section will also be loaded to myRecruiting) Working Conditions

Senior Operations Specialist Resume Examples & Samples

  • Bachelor’s Degree in Business Administration, Marketing or similar field
  • A minimum of 5 years’ experience in Operations, Logistics or Customer Service preferably in a project environment and ideally with experience supporting sales programs and managing suppliers within an international company
  • Experience in developing and fostering strong working relationships with suppliers as well as internal stakeholders
  • Strong professional communication skills
  • Excellent analytical skills, strong problem-solving and multitasking skills as the job requires the ability to manage diverse situations
  • Ability to work independently with minimal supervision and also contribute to the team
  • Experienced in building and interpreting dashboards, managing data and using data to influence decisions
  • Experienced at developing, implementing, utilizing, and maintaining business management processes
  • Ability to connect ‘dots’ across all operations processes to achieve effective productivity and output
  • Experience of working for and with technical companies and products a plus
  • Expert level of knowledge in Microsoft Office applications including Excel, Power Point, Word, Outlook
  • Working knowledge of Microsoft Access and Visio
  • Working knowledge of ERP and/or CRM systems, such as PeopleSoft and SAP
  • Fluent in English and Dutch both spoken and written, other language skills a plus
  • Quality, attention to detail is paramount

Senior Operations Accountant Resume Examples & Samples

  • Knowledge of cost accounting principles / Generally Accepted Accounting Principles
  • Excellent interpersonal and communication skills
  • Ability to analyze problems and recommendations and pay strong attention to detail
  • Ability to initiate projects, prioritize tasks and meet deadlines
  • Strong computer skills with knowledge of Microsoft Office, particularly Excel and Word
  • Ability to successfully pass "PROVE-IT" skills test

Senior Operations Center Analyst Resume Examples & Samples

  • Provides guidance and direction in developing incident management and global situation procedures and process with internal and external stakeholders
  • Helps implement training programs, develop guidance manuals, and conducts business continuity exercises
  • Works on the development and maintenance of business recovery plans, addressing short and long term operational workarounds, physical displacement, and recovery resource needs
  • Provides essential business continuity subject matter expertise to internal and external partners
  • Fosters relationships and develops networking opportunities to gather and disburse business continuity information
  • Facilitates the process of conducting risk assessments and identifying prevention, recovery and mitigation efforts
  • Contributes to the development and maintenance of a corporate emergency response, prevention, partner safety, physical displacement, enterprise awareness and incident management program
  • Bachelor’s Degree or equivalent military experience preferred
  • Previous Business Continuity Planning or related operational center experience 4 years
  • Cross-functional project experience 3 years
  • External and internal training and communication 3 years
  • Participation on cross-functional groups and projects 3 years
  • Experience with Recovery Tests and Tabletops 2 years
  • Certified Business Continuity Professional (CBCP) OR experience in 24/7 operations center 2 years
  • Experience in military command post or operations center preferred

Senior Operations Specialist Resume Examples & Samples

  • Working with diverse web-based applications and learning management systems in a production, mission critical environment diagnosing complex user, application and/or systems problems
  • Identify opportunities for reducing downtime to minimize customer impact
  • Identify needs for additional support documentation and work with management to provision the resources necessary to write the documentation
  • Monitoring the daily operations of the enterprise application environment by analyzing information and recommending short and long term automation opportunities
  • Ensuring support issues are assigned and resolved in a timely and efficient manner
  • Coordinate urgent business needs with the team to insure they receive the necessary attention
  • Identify and manage operations projects as needed
  • Develop, maintain, and facilitate process training for team members
  • Working with product and development teams to onboard new or updated platforms into BAU support, including guiding Dev teams through the Operational Readiness Checklist, coordinate creation of ops guides, coordinate team training
  • Provide first point of contact for internal and external business partners, Service Managers, Client Services and Customer Support inquiries into aging tickets and secondary priority setting
  • Work with managers to coordinate knowledge transfer amongst tiered escalation teams
  • Analyze incident case data to identify trends and work with development and software quality teams to prioritize fixes
  • Prepare and deliver monthly reports to business partners
  • · Strong leadership skills with people management/supervisory experience
  • · Desire to mentor staff in process and platforms
  • · Prior experience with IT customer service/customer communications
  • · Experience with Service Management systems such as ServiceNow
  • · Ability to identify areas for continuous improvement with processes, tools, and training, based on business needs and company growth
  • · Ability to effectively multi-task on a variety of daily work assignments in a challenging, fast-paced work environment
  • · Excellent oral and written business communication, organizational and time management skills
  • · Experience with documentation of complex issues, processes, procedures
  • · Strong analytical and problem-solving skills
  • · Ability to understand and clearly explain technical issues to both technical and non-technical audiences
  • · Strong team player with the ability to work independently
  • · Motivation to learn and share expertise of new skills and technologies
  • · 3-5 years of experience, BS in business, computer science, or other technical discipline
  • · ITIL Foundations Certified

Senior Operations Specialist Resume Examples & Samples

  • Act as SME and escalation point for larger, more complex change management initiatives and projects. Escalate deviations from plan
  • Create and implement User Acceptance Testing (UAT) plans, and recommend actions related to results
  • Access data and line of business information required to fulfill accountabilities
  • Interpret P&Ps
  • Negotiate funding for new plans and negotiate timelines and deadlines for larger, more complex initiatives and projects
  • Advanced knowledge of testing strategies, test plans, and execution
  • Advanced knowledge of conversion, parallel and implementation processes
  • Advanced understanding of the business unit’s risk and regulatory requirements
  • Ability to document requirements, acceptance test plans, conversion and implementation plans
  • Ability to review project documentation and provide input/ feedback

Senior Operations Specialist Resume Examples & Samples

  • Ensuring the projections are correct to avoid insufficient funds in the account
  • Ensure strict adherence to deadlines and times to accommodate Bermuda Cash management (6:30a.m.)
  • Managing intraday limits to settle payments and cut off times
  • Ensuring sufficient funds are available to release critical payments in the Nostro Accounts to avoid reputational risks with clients
  • Maintain the HSBC Group FIM standards and ensure satisfactory or above audit ratings are achieved
  • Represent HSBC in industry working groups as appropriate
  • Independent decision making qualities while being mindful of associated risks. Escalate issues to Management, Front Office, etc. as required and in a timely manner
  • Undergraduate Degree (or equivalent experience) required
  • High level knowledge incoming and outgoing payments
  • Ability to prioritize and deliver in a system of tight deadlines
  • MS Office proficiency
  • Exceptionally detail oriented
  • Strong Organizational skills. Have the ability to prioritize and multi-task
  • Knowledge of Systems: Bank of Canada - LVTS and ACSS systems for Canada Projections, HUB, GMG, GPS, Frontier, HSBCNET and TREATS
  • Flexibility in hours of work (between 6:30a.m. to 6:30p.m.)
  • 1 to 3 years of Cash Management experience an asset

Senior Operations Specialist Resume Examples & Samples

  • Oversee and process daily functions of the desk, follow up with staff and ensure all processes are completed accurately and timely. Taking action on any items requiring follow-up and ensuring necessary personnel are notified. Assist in department training and projects as required
  • Assist analysts and associates as needed on daily processes, during spikes and in their absence; reviewing workflow and making recommendations on improving functions
  • Assist supervisor as required; special projects and business continuity
  • Maintaining and updating current operational procedures for the section. Reconciling department receivables, general ledger, assets and cash breaks. Maintain statistical records
  • Four year college degree in business-related field or equivalent experience
  • Three to five years of financial experience in securities/investment business
  • Sound knowledge of financial markets and various security types
  • Graduate-level courses in accounting, finance or management are viewed favorably
  • Good interpersonal and people-management skills
  • Work well in a daily deadline oriented environment
  • Ability to perform multiple tasks in a fast-paced, team environment
  • Solves routine problems of moderate scope and complexity following established policies and procedure
  • Work is closely supervised, follows specific, detailed instruction. Defers non-routine matters to supervisor
  • Develops solutions to a variety of problems; ensures solutions are consistent with organization objectives
  • Requires moderate right and left hand coordination for the use of the typewriter and/or personal computer
  • May coordinate duties of departmental staff
  • Acts as lead to lower level staff
  • Ability to help others adapt to changes

Senior Operations Accountant Resume Examples & Samples

  • 3+ years of Nonprofit Audit or accounting experience
  • Bachelor Degree in Accounting
  • Knowledge of Accounting principles and Cost Accounting principles
  • Previous experience with Financial Statement Preparation, General Ledger, Month-end Close, and Reconciliations

Senior Operations Engineering Manager Resume Examples & Samples

  • Lead and direct a team of industrial and project engineers
  • Continuous review and improvement of existing cost and client satisfaction processes
  • Manage operations capital investment portfolio and demonstrate annualized cost optimization
  • Manage complex multi-function/ multi fulfillment center projects
  • Work with Business Development on crafting compelling new client solutions
  • Extensive travel and hands on guidance in all fulfillment centers in North America
  • Managing operations engineering teams
  • Developing solutions for B2B and B2C ecommerce multi-node fulfillment centers
  • BS Degree in Industrial Engineering, an MS in Industrial Engineering is a plus
  • Developing and driving capex ROI solutions
  • New “greenfield startups”
  • Developing complex RFQ’s for material handling equipment
  • Extensive Multi-Client 3PL activity based and revenue share costing models
  • Extensive knowledge in Warehouse Management Systems, Warehouse Control Systems and Transportation Management Systems
  • Designing new IT functional requirements and working directly with the development team

IT Senior Operations Service Manager Resume Examples & Samples

  • Methodologies for service transitions from Project Teams to Operations Support
  • Change management best practices
  • Identification of Continual Service Improvement opportunities, influencing teams to undertake improvement efforts
  • Comprehension of Incident Management, including Major Incident industry-leading practices and how they should be applied and enforced; and,
  • Problem management industry-leading practices. Demonstrates proven intimate knowledge and experience in a managerial role in the delivery of IT operations, including in the following areas
  • Application Support, Infrastructure Support, Service Desk, or IT Service Management
  • Analyzing service metrics to gain insight into possible service improvement opportunities based on metric trends, as well as defining effective support models that include both internal and external suppliers, e.g., external cloud service providers such as SaaS, PaaS, IaaS, working alongside 3rd party internal suppliers; and,
  • Support of approaches in one or more of the following technology areas: Application Management, Web and Application Infrastructure, Identify Management, Server Platform Management, Data Center Monitoring/Event Management, and IT Service Management Tools
  • Cross team planning and coordination including offshore vendor management
  • Influencing without authority across a diverse set of technical teams, suppliers, and stakeholders
  • Operating and leading successfully in larger complex support models
  • Understanding and bridging relationships between business processes and IT Services
  • Enhancing communications between technical team and businesses teams
  • Promoting open, transparent and clear communications; and,
  • Providing relevant, accurate and up to date information

Senior Operations Development Manager Resume Examples & Samples

  • Lead Lean Operations Systems implementation effort
  • Foster a culture of continuous improvement and develop workforce capabilities to sustain results
  • Drive cost reduction and NPI improvement efforts with stakeholder SBU’s
  • Conduct analysis of Make/Buy strategies across all Global Operations sites and drive projects through Passport process to execution
  • Support VP of Operations and site GMs in senior level administrative tasks as needed

Senior Operations Specialist Resume Examples & Samples

  • Financial Management
  • 7+ years of related experience
  • Expert knowledge and understanding of the business unit’s functions, utilities, scope and operating model
  • Advanced understanding of the PO/T&O organization and environment
  • Expert problem-solving skills

Gwim Senior Operations Rep-risk Control Resume Examples & Samples

  • Highly motivated, self-starter and possess the ability to work independently
  • Candidate is expected to demonstrate leadership qualities, flexibility and be a team player
  • Must be able to lift packages, trays and mail bins up to 40 pounds
  • Must be able to spend a large part of the day standing up or moving around
  • Knowledge of PACE and Image/FIRST preferred
  • Industry Experience
  • Complete 3-5 hours of Investing in You Training

Senior Operations Specialist Resume Examples & Samples

  • The Senior Operations Specialist will take on a multifaceted role ensuring both first class communication with Customers and Field Engineers, as well as internal processes such as service contract execution; install base data entry and service logistics
  • Effectively manage Service logistics activities such as parts orders and deliveries and specialized tools
  • Responsible for first class communication with external customers and internal Field Service team
  • Responsible for driving the overall execution of the GEHC customer service contracts. This may include field communications and verification along with contract submission prework
  • Maintain Install database accuracy by supporting field team and external customers via phone and email
  • Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues
  • Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams
  • Organize the periodical calibration of the tools and measurement equipment and document the quality audits when needed
  • Minimum College degree in related field (management studies, logistics, economics, etc.)
  • Experience working in a similar type role in an Operations capacity. Previous experience in a Logistics function will be seen as a strong advantage
  • Excellent verbal, written, and communication skills in both Romanian and English
  • Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
  • Experience managing office related activities and strong multitasking skills

Senior Operations Accountant Resume Examples & Samples

  • Process fund reports
  • Monitor, review and validate all daily work to ensure accurate and timely release of fund transactions
  • Ensure data accuracy and related analyses, including integrity and adherence to department policies in all accounts
  • Support team with ad hoc projects to improve business performance
  • 2+ years of finance and/or accounting experience
  • Proficiency with Microsoft Excel
  • Prior mutual fund industry experience

Senior Operations Specialist Resume Examples & Samples

  • Monitor compliance requirements. Ensure adherence to directives, P&Ps and regulatory/ government requirements
  • Act as SME in an advisory capacity to senior managers and lead new work. Recommend business performance improvements
  • Advanced knowledge and understanding of business unit’s key products and services, processes and controls
  • Solid understanding of business unit’s risk and regulatory requirements
  • Strong ability to apply analytical, constructive and interpretive thinking to an often unstructured environment
  • Strong facilitation and conflict management/ resolution skills

Senior Operations Accountant Resume Examples & Samples

  • Responsible for the cost and operations accounting for the Charlotte Remanufacturing plant including but not limited to: set standard costs as needed, perform analyses on purchase and labor variances, compile shipments data, run ad hoc reports as needed, and lead annual standards setting
  • Perform month end close tasks and reconciliations, and complete month end reporting
  • Participate in Operational Excellence initiatives and support financial reporting requirements
  • Partner with the SMART Oracle implementation team and lead the cost accounting financial testing, data cleansing, and process solution for the Oracle system implementation in October
  • Draw attention to compliance issues to maintain consistency with Sarbanes Oxley and Ingersoll Rand policies and work closely with plant teams to remediate; lead SOX testing for the manufacturing plant
  • Assist in the development and presentation of recurring and ad-hoc financial plans, budgets, forecasts, statements, metric scorecards and reports to enhance business decisions and drive operational efficiency
  • Leverage available system and data to consistently improve reporting and analysis
  • Coordinate with facility management to implement best practices/standard work
  • Participate in or lead other projects as necessary
  • 4 year degree in Accounting or Finance required; advanced degree or chartered certification (CMA, CFA, CPA) is desired
  • 4 years accounting experience; cost accounting experience in a manufacturing environment

Senior Operations Due Diligence Analyst Resume Examples & Samples

  • 4+ years of Operations experience
  • Project Management background
  • 5+ years of Due Diligence, Internal Audit, Compliance, Investigative Research, Trading, Operations or Prime Brokerage experience

Senior Operations Commercialization Engineer Resume Examples & Samples

  • A minimum of 5 years of experience, preferably in a highly regulated industry
  • Experience with New Product Development, Introduction, and Commercialization
  • Highly computer literate, proficient with MS Excel and MS Project
  • High financial acumen & analytic skills (Industrial Engineering skills / background a plus)
  • Diverse background with prior experience in multiple disciplines a plus (Engineering, Manufacturing, Sourcing, Supply Chain, Logistics, etc.)
  • Trained/Certified in Lean and/or 6 Sigma
  • Value stream mapping experience preferred
  • Driven by results, shown by significant accomplishments
  • Self-directed with the ability to develop, facilitate and gain consensus in a team environment
  • Effective communication skills with superiors, subordinates, and contractors
  • Ability to adapt to evolving projects requirements
  • Demonstrate flexibility, adaptability and integrity when making decisions
  • Schedule flexibility to allow for conference calls with Europe and Asia
  • Domestic & International travel required (10%-25%)

Gwim Senior Operations Rep-dividend Distributions Rep-jax Resume Examples & Samples

  • Bachelors degree Preferred
  • Complete 3-5 hours of “Investing in you” training
  • Proficient PC skills, including Microsoft Office applications
  • Versatile, fast paced learner in a changing environment
  • Attention to detail and focus on accuracy

Senior Operations Specialist Resume Examples & Samples

  • Independently develops/manages complex narrative and quantitative reports to meet informational requirements of KP management and external agencies and organizations for critical financial, departmental or operational analyses. Researches and collects complex information needed to complete project milestones and/or reports. Identifies requirements for end-user systems applications, and designs and implements systems and processes to allow access to data and to safeguard data integrity
  • Develops content for intranet site and coordinates with communication specialist. Ensures activities meet expectations, utilizing project management techniques and tools to independently resolve scheduling issues and advises management of resolutions
  • Creates monthly project financial reports in response to business needs; consolidates and analyzes results to provide variance analyses and performance metrics. Participates in various complex special projects and provides analytical back-up support. Interfaces with KP employees across multiple organizations and external parties as a liaison for the department/function
  • Minimum seven (7) years of administrative support
  • Intermediate level proficiency with e-mail software, and one or more of the following MS Office applications: Word, MS Project, and or/ PowerPoint (required only if applicable to department)

Senior Operations Business Analys Resume Examples & Samples

  • Lead Project Teams of Analysts and other associates
  • Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
  • Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors
  • Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge
  • Deliver presentations to teams and executive leaders and sponsors
  • Industrial Engineering, Business Administration, Math or Finance Degree
  • Proficient in: Microsoft Office Suite including Access, Excel, Powerpoint, Project, Word and Visio
  • Advanced Skills in: SQL, Access, Visual Basic
  • A Master's Degree is preferred
  • 5 years of work experience is preferred
  • Experience leading high performing teams
  • Consulting management and/or project management
  • Strong quantitative skills such as statistics and data analysis

Senior Operations Specialist Resume Examples & Samples

  • Following up with the patient on topics including symptoms and medication to help identify if this is related to the drug program
  • In depth knowledge and understanding of applicable global, regional, local clinical research regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference of Harmonization (ICH) guidelines, SOPs
  •  Proven ability to meet strict deadlines; manage competing priorities
  •  Demonstrate effective project management and leadership skills
  •  Sound judgment; independent thinking and decision making skills
  •  Demonstrate a flexible and receptive approach to changing demands
  •  Proven ability to work independently and autonomously with policies and practices
  •  Effective mentoring and coaching skills
  •  Excellent attention to detail and accuracy maintaining consistently high quality standards
  •  Excellent organizational skills and time management skills
  •  Excellent written/verbal communication and report writing skills
  •  Ability to establish and maintain effective working relationships with coworkers, managers and clients
  •  Ability to work effectively on multiple projects simultaneously organize own workload and effectively manage competing priorities

Senior Operations Center Manager Resume Examples & Samples

  • Providing network monitoring for system security/performance and quality of service
  • Management of contractor shift operations personnel performing network monitoring
  • Performing quality assurance of personnel performing Network Operations Center procedures
  • Identifies failures of personnel to perform utilizing documented policies and procedures and provide remedial training
  • Identify policy and procedure process discrepancies and suggest/implements customer approved resolutions
  • Participate in technical exchange meetings to provide operational input into current and future policies and procedures to meet customer/user needs
  • Participate in operational system testing activities while in deployment phase
  • Coordinate with customers for resolution to incidents, minimizing customer/user impact
  • Maintain status of high priority tickets and customers; reporting statuses to sponsor operational leadership
  • Perform ticket entry and historical data compilation of events/incidents
  • Performs Quality Assurance to data input into trouble ticket tracking system by Watch Administrators
  • User Remote management tools to operate systems that are not collocated with the operators
  • Use Knowledge Base to aid in problem solving
  • Monitor operations activities and coordinate with operators to identify any problems or issues that are increasing the volume of message processing errors or are otherwise impacting systems’ ability to process traffic; reporting issues to sponsor leadership
  • Identify and coordinate with the appropriate technical personnel to resolve errors and throughput processing systems
  • Scheduled to work Monday – Friday, however may be required to perform shift work on short notice
  • Considered essential personnel
  • Previous experience working in and managing aspects of Customer Service Desk/Network Operations Center
  • Ability to communicate complex technical issues to non-technical personnel
  • Intimate Communications Operations/Service Delivery experience
  • A knowledge of network communications and message processing systems, routers and LAN/Wan technology, and firewalls in support of this function
  • Thorough knowledge of network monitor concepts and tools
  • Experience in network cyber protection processes and procedures
  • Thorough understanding of Service Management ITIL based Incident Management processes and procedures
  • 2 years experience with Remedy ticketing system or other similar tool
  • High School Degree and 13+ Years Of Experience or Bachelor's Degree (or equivalent years of experience) and 12+ Years of Experience
  • Training and experience with Virtual Machine software
  • Cisco Certified Network Associate (CCNA) or industry equivalent
  • Familiarity with message processing systems and knowledge of narrative messages formats

Senior Operations & Maintenance Engineer Resume Examples & Samples

  • Undertakes project roles and tasks as appropriate to experience and as agreed with the management of the Business Group responsible for the project
  • Act as Senior Engineer and Project Manager on various projects as required
  • Undertake checking and approval of reports and drawings before issue
  • Report regularly to the Rail Manager – North Eastern Region on day-to-day project performance and provide feedback to line management as required
  • Contributes to and manages the technical outputs and quality assurance of projects
  • Maintains awareness of technical standards and developments within the industry
  • A proven or developing track record in the delivery of quality technical solutions
  • Good awareness of multi-disciplinary projects and how O&M interfaces with other disciplines
  • Demonstrated experience in a mixture of consulting and contracting environments, specialising in O&M engineering
  • Experience in driver-operated and driverless railway operations, asset management/maintenance and asset information management
  • Bachelor of Engineering degree or equivalent
  • 10 years’ experience in Transit and Rail or related disciplines
  • Commitment to training and professional development
  • Good understanding of the issues affecting the construction, operation and maintenance of greenfield and brownfield rail projects
  • Proficient in the use of asset management and maintenance management software
  • Intermediate Microsoft office suite
  • Proven track record in delivering projects on time, to budget and to Clients' satisfaction

Senior Operations Development Manager Resume Examples & Samples

  • 10+ years of progressive experience in Operations, Lean, Supply Chain, or Materials Management with at least 5 years managing (either directly or indirectly) people and teams
  • Excellent analytical and problem solving skills, and the ability to transact at both strategic and tactical levels
  • Strong business acumen to approach business issues from multiple functional and operational perspectives
  • Superior interpersonal, facilitation and communication skills. Ability to effectively present ideas to senior leadership and influence key decision makers
  • Strong organizational and project management skills. Superior attention to detail
  • Ability to effectively interact with employees at all levels. Excellent coaching and leadership capabilities
  • Ability to work under pressure, handle ambiguity and change
  • Strong bias for action with ability to produce results. Strong teamwork and collaboration skills
  • Excellent communication skills with all levels of an organization with proven ability to facilitate teamwork across functions. Ability to influence and motivate in a matrix organization
  • Able to identify problems, apply structured and disciplined methodology to identify root cause using date and design barrier to eliminate or alert error in the process. Deploying innovative and effective solutions resulting in risk mitigation and improved execution
  • Candidate must be a US Person. (US Citizen or Permanent Resident)

Senior Operations Platform Manager Resume Examples & Samples

  • Member of the FMS Management Committee
  • Development and implementation of the Operations and IT-platform for all management companies under FMS
  • Active support and cooperation of the business and risk control units
  • Manage the team activities to achieve the targets given to FMS in terms of business growth, platform stability and risk management
  • Contribute proactively to a solid teamwork living the UBS-principles

Gwim Senior Operations Rep Resume Examples & Samples

  • Review all LMA loan applications and supplemental documents for retail and commercial applicants
  • Ensure each applicant meets internal compliance and external regulatory requirements
  • Document preparation and loan maintenance
  • Assist with inbound phone calls through the MLSN, providing assistance to FAs and CAs with general questions and procedures
  • Provide support to LMA business partners, including GWIM Risk, Credit Specialists and Wealth Management Bankers
  • Ability to work effectively with financial advisors and Wealth Management Bankers for the resolution of identified problems while ensuring strict compliance with complex regulatory requirements
  • Positive attitude, strong work ethic and team player
  • Well organized individual with good writing and phone communication skills are a must to ensure outstanding service is delivered to internal clients
  • Good knowledge of Word, Excel and Access
  • 4-Year College degree highly desired
  • 2-3 years experience of Merrill Lynch operations with knowledge of both internal (operations) and external (branch) procedures and systems

Gwim Senior Operations Error Control Rep Resume Examples & Samples

  • 4 - Year Degree is required for this role
  • Must be able to work well under pressure and exercise sound judgment
  • Candidate is expected to work well with limited supervision, have excellent follow-up and organizational skills, and be a team player
  • Completion of 3-5 hours of Investing in You training highly desired

FDS Mlsn Gwim Senior Operations Rep-h Jax, FL Resume Examples & Samples

  • Excellent interpersonal and oral/written communication skills
  • Organizational and well-developed analytical skills
  • Background in customer service

Gwim Senior Operations Rep Resume Examples & Samples

  • Provide a high level of service, support, and responsiveness to internal business partners, branch office personnel, and communicate effectively with outside Financial Institutions
  • Ensure transfer requests are initiated accurately an in accordance with NSCC and FINRA rules and regulations
  • Escalating potential events that may impact the transfer flow
  • Proactively identify and communicate continuous improvement opportunities to the management team
  • Document and maintain procedures
  • Bachelor's Degree Highly Desired
  • Excellent interpersonal/leadership and oral/written communication skills

Senior Operations Team Manager Resume Examples & Samples

  • Partnering with Operations leadership to establish standards and goals for operational team efforts, scope projects, define staffing and business requirements, and forecast
  • Ensuring projects are delivered on time, on budget meeting quality standards and mitigating risks and issues
  • Create Service Level Agreements (SLA) and Standard Operating Procedures (SOP) where required; conduct proactive audits to ensure alignment to standards at all times
  • Sets direction, resolves problems and provides guidance to members of team
  • Manages portfolio of projects and priorities to address business and operational needs
  • Own and manage specific projects
  • Manage submissions data and process remediation from an end to end perspective
  • Maintain E2E process knowledge / bridge the Ops team for all key programs
  • Managing external PM vendor relationships as required
  • 3+ years of program and project management experience (or equivalent)
  • 3+ years of experience with project/program leadership efforts in an operational or other environment
  • Experience partnering with Operations leaders to design and / or execute project or remediation efforts
  • Flexibility to shift priorities as needed quickly to achieve goals

Senior Operations Specialist Resume Examples & Samples

  • Works with various annuity companies to process annuity trades through Pershing system for customers or representatives
  • Works with the Compliance Department to research and resolve customer complaints and annuity issues such as incomplete paperwork, incorrect trades
  • Monitors Pershing trades for possible “churning” violations; completes trade corrections
  • Performs all cashiering functions for BWIS; posts incoming checks and stock certificates to the Pershing system, and sends stock certificates to Pershing, etc
  • Assists with the reconciliation of the Pershing deposit account with the Accounting Department
  • LI-AS1
  • Experience in trading investments such as equities, mutual funds, annuities and insurance products

Senior Operations Specialist Resume Examples & Samples

  • Perform basic ad-hoc and standard searches, generate and distribute request specific tabulations, line listings, and/or reports
  • Performs aggregate report related activities on an as needed basis, including but not limited to, the following
  • Perform User Acceptance Testing/CVT and complete required documentation
  • Participate in the development and maintenance of Standard Operating Procedures, Standard Working Practices, Guidelines, and Supplemental Content, which detail the consistent and appropriate handling of all safety data requests sent to Safety Data Extraction, Pv Operations
  • Previous pharmaceutical experience and understanding of safety regulations
  • Working knowledge of applicable global, regional and local regulatory requirements; i.e., Good Clinical
  • Problem solving abilities and independent decision making skills
  • Clear concise documentation skills
  • Demonstrated understanding of basic statistical principals
  • Possess great attention to detail
  • Demonstrated ability to apply statistical methodologies to create reports and graphs
  • Ability to support UAT/CVT activities and related user testing documentation

Senior Operations Specialist Resume Examples & Samples

  • Provides support for all production activities, resolving critical issues on a daily basis to ensure consistent supply. Facilitates real-time formal problem solving techniques, such as root cause analysis utilizing Lean Six Sigma tools to solve complex production and equipment problems
  • Assists shift managers in providing leadership to the production floor. Works in an inclusive manner, treating all team members with respect and helping to create a positive and continuously improving work environment within the team
  • Possesses thorough compliance experience (cGMP and EH&S) and is capable of participating positively in both internal and external regulatory inspections
  • Executes and manages Operations batch record review within established timelines for release and effectively liaisons with Quality to resolve comments in a timely manner
  • Facilitates routine meetings and manages metrics as necessary to ensure the team communicates effectively and routinely meets its commitments
  • Drives continuous improvements and corrective actions within the VMF team. Works with production floor personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team
  • Consistently meets commitments including owning and completing formal corrective and preventative actions for the VMF team within defined timelines
  • Understands lean principles and applies these concepts to all aspects of the production environment. Recognizes and investigates opportunities for improving the business through financial savings etc
  • Serves as liaison between the VMF team and support groups in resolving day to day issues and in support of various projects and initiatives including the tech transfer of new products
  • Works independently and is capable of balancing shifting priorities without introducing disruption to the organization. Capable of working through uncertainty with minimal levels of manager direction
  • Minimum 5 years of relevant experience in a manufacturing, technical, or mechanical support role in a high-volume lean operation
  • Thorough working knowledge of cGMP and of regulatory requirements as they apply to the vaccine and/or pharmaceutical industry
  • Highly motivated and possessed excellent interpersonal, problem solving, and technical skills
  • CGMP experience in an aseptic manufacturing environment
  • Experience using inventory management and maintenance planning software (MRP/ERP) such as SAP
  • Experience with formal problem solving techniques such as root cause analysis and/or Lean Six Sigma
  • Project management skills and experience implementing small to medium-sized assignments
  • Technical writing and document review experience (i.e. deviations, change requests, standard operating procedures, batch records, protocols, etc.)

Senior Operations Accounting Analyst Resume Examples & Samples

  • Coordinate and prepare monthly and quarterly accounting close tasks, including, but not limited to
  • Prepare assigned sections of MD&A in the Company’s 10-Q and 10-K
  • Ensure timely and accurate reporting of the Company’s project spend using the BPC Projects application. Ensure the accuracy of monthly reporting in the financial results summary
  • Support accounting impairment analysis through partnering with sites/regions, corporate planning and within the accounting function. Includes maintenance of sensitivity models and other ad hoc analysis as required
  • Prepare documentation to support and evidence execution of assigned key controls
  • Support the reclamation accounting process through partnering with Corporate S&ER to obtain updated reclamation cost estimates, complete the reclamation model and review the output for reasonableness, and prepare and coordinate the journal entry process with sites/regions and corporate accounting for legacy
  • Support and develop internal reporting and governance associated with project and cost reporting in support of standardized governance of these operational accounting items
  • Assist with the design, testing and implementation of the system configuration, master data maintenance, and the related process enhancements in order to create and maintain effective and efficient accounting, financial and management reporting
  • Assist with Business Process Outsourcing governance related projects and other continuous improvement efforts, as required
  • Bachelor’s Degree with four years of experience in public accounting and/or mining or oil and gas industry
  • CPA or equivalent and SEC reporting experience preferred
  • Minimum 4 years of experience in public accounting
  • Experience in the Mining or Natural Resource industry is a plus
  • Experience with ERP applications (e.g. SAP) and/or multi-dimensional consolidation and planning software (e.g., BPC) is desired
  • Must have advanced Microsoft Excel abilities
  • Hands-on work required along with the ability to adapt to a changing environment, handle multiple tasks concurrently, and work efficiently within time requirements established by department management
  • Excellent written and verbal communication skills are essential
  • Ability to apply inductive reasoning in problem assessment and resolution
  • Good attitude and team work mentality required

Senior Operations Specialist Resume Examples & Samples

  • Respond to inquiries from the field and liaise with the Program Implementer for program decision making
  • Serve as a point of contact to USG counterparts and other stakeholders as required in addition to attendance at weekly meetings with the customer
  • Have full knowledge of the task order Statement of Work (SOW) and contract requirements in order to prepare, track and submit customer and corporate deliverables and program milestones
  • Work closely with other management units to archive past performance reports, draft and manage program proposals (technical proposal, cost proposal, cost rationale, Work Breakdown Structure), prepare monthly and quarterly program presentations
  • Oversee and approve project procurements and budgets, and work with Business Operations/Finance Unit to understand current financial performance and long-range cost, sales, and profit standing
  • Attend pre-deployment trainings to engage, assist and present task order specific information to candidates and conduct interviews during Management Oral Boards (MOBs)
  • Provide quality assurance/quality control of customer invoices prior to customer submittal
  • Assess project issues involving personnel, procurement/subcontracts, finance and petty cash, and assist in developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives
  • Must be legally able to work in the US
  • Minimum of 3-5 years of U.S. Government contracting and project support experience required
  • Minimum of a bachelor’s degree and/or combination of education and associated experience
  • Must be willing and able to travel to Afghanistan and austere environments for up to five weeks per year
  • Must be able to obtain a Moderate Risk Public Trust Clearance (MRPT)
  • Good knowledge of MS Excel, Word, PowerPoint
  • Must be able to work effectively in a team and independently when required

Senior Operations & Maintenance Service Manager Resume Examples & Samples

  • Must have an active fully adjudicated and approved TS/SCI clearance
  • Bachelor’s Degree in IT Systems Management or equivalent
  • At least fifteen years of demonstrated experience in the successful IT operations and management of all aspects of maintaining classified enterprise IT and telecommunication services at customer and other infrastructure locations
  • Working knowledge of managing classified enterprise IT and telecommunication asset inventories
  • Working knowledge of managing classified enterprise IT and telecommunication operation and maintenance services (e.g., Service Desk, Deskside Support, Network Operations Center, PKI Registration Authority, COMSEC material custody, spares management)
  • Working knowledge of managing the IT and telecommunication hardware and software lifecycle
  • Working knowledge of managing the replacement of IT and telecommunication consumables
  • Working knowledge of maintaining IT and telecommunication equipment and consumable inventories
  • Experience in ensuring Service Level Agreement (SLA) compliance
  • Excellent written and verbal communication skills, including experience in presenting material to senior Government officials and proficiency in the use of office productivity applications
  • Knowledge of industry and Government best practices (PMP & ITIL)
  • Knowledge of DHS ITSO I&A organization, personnel, processes and procedures
  • Experience in government professional services
  • Familiarity with AT&T products, services, and processes preferred
  • Able to support development of new business or expanding existing programs, including experience in creating proposals
  • Plans ahead, but flexibly adjusts plans as circumstances evolve or assumptions are changed
  • Anticipates potential problems, identifies risks, plans contingencies; and
  • Able to work multiple issues simultaneously while maintaining professional composure

Senior Operations Superintendent Resume Examples & Samples

  • Work closely with the Operations Manager to ensure the facility is operating in a safe and efficient manner
  • Implements and oversees Bunge Management Operations System, all process optimization events and all other operations initiatives
  • Responsible for the productivity, quality, safety and environmental functions of the facility
  • Assists Operations Manager with development and management of plant budget
  • Daily oversight and discussions with the production, quality, maintenance, scheduling, and quality superintendents to ensure yield efficiencies, quality control, inventory management, and budget control
  • Overall responsibility for the safety culture of the facility and implementing Bunge’s safety programs
  • Ensures assignment and completion of critical facility work force issues
  • Oversees the sites food protection and food safety programs
  • Oversees environmental responsibilities at the site including all necessary reporting
  • Ensures all customer, state, federal, and third party audits are passed
  • Oversees the facilities fumigation and integrated pest management programs
  • Assists in new product development and customer specifications
  • Assists Operations Manager with capital and expense project development and execution
  • Oversees and reviews daily operating records
  • Oversees inspections of equipment in the facility for safe, sanitary, and efficient operations
  • Assists Operations Manager with performance appraisals and employee evaluations

Senior Operations Agent Resume Examples & Samples

  • Completes company computer data entry within designated time frames when applicable
  • Performs Paradox uploads and downloads as required
  • Completes validation and verification reports as required
  • Completes paperwork and reports, including pallet off-inventory, on-hand inventory/palet/net/strap reports and lock/net discrepancy reports, and provides to corporate and/or appropriate sources
  • Develops and distributes load plans to appropriate personnel and Terminal Operations Supervisors when applicable
  • Determines aircraft weight and balance Verifies completion of weight and balance documentation
  • Blocks aircraft in and out landing and departure Inspects aircraft cargo to ensure safe and secure and reviews documentation to ensure accuracy and completeness
  • Runs main deck controls for aircraft loading/unloading of cargo when necessary
  • Assists supervisors overseeing the operation and training of new staff
  • Completed company training and qualified to perform Weight and Balance / Load planning
  • Completed company training and qualified to accept and load Hazmat
  • Completed company training in and qualified to perform Editrade and Cargo spot
  • Completed company training in and qualified to perform Customs, Agriculture and Immigrations procedures
  • Completed company training and qualified to perform operation of all GSE to service B747 Aircraft
  • Completed company training and qualified to perform loading and unloading of B747 aircraft
  • Has good ability to assist training of new staff

Senior Operations Accountant, Shared Services Resume Examples & Samples

  • Ability to handle and prioritize multiple projects ensuring timelines as required are met
  • Ability to work effectively with senior management and support staff to enhance professionalism, productivity and team achievement
  • Advanced interpersonal and organizational skills
  • Proficient in the use of Excel, Word, Access, and other software programs necessary to complete the work of the position
  • Positive team interactions and assisting other Finance team members as needed
  • Ability to deal with large volumes of data in an effective and efficient manner
  • Ability to work in a fast pace, team environment while maintaining accuracy, timeliness, responsiveness and insight in all areas of work
  • Must work within tight deadlines and with effective time management and organizational skills
  • Ability to make timely and educated decisions regarding the validity of various transactions made by subsidiaries, branches, and other corporate departments, involving non-banking related activities
  • The role holder is expected to have a good understanding of policies and procedures in order to recommend appropriate action, while continually seeking opportunities to balance risk and efficiency
  • Ensure confidentiality is maintained in all aspects of operations
  • Must work independently under the direction of the Snr Mgr, Finance
  • The position will function as the lead in the absence of the Snr Mgr, Finance
  • Account for and prepare required reporting for CWB’s share based compensation plans in accordance with IFRS, and prepare earnings per share calculations for internal and external reporting purposes
  • Maintain all fixed asset records and sub-ledgers for the CWB Group and prepare/review monthly depreciation calculations
  • Identify and prepare accruals for non-interest expenses, including compensation accruals and other general and administrative expenditures
  • Maintain reconciliations, amortization and continuity schedules for non-banking related balance sheet items (e.g. prepaid expenses, accrued liabilities, etc.)
  • Provide fixed asset and non-interest expense reports and variance analysis to internal and external stakeholders on a monthly, quarterly and ad hoc basis
  • Work with Human Resources to identify and record compensation related accruals
  • Reconcile and monitor intercompany receivables and payables and prepare monthly invoicing to partner companies, ensuring timely settlement
  • Authorize payment activities – expense claims and invoice payments, CAD and USD drafts, wires, online payments – and print cheques for A/P payment runs
  • Import and reconcile external trial balances of partner companies into CWB’s general ledger
  • Provide assistance during internal and external audits
  • Calculate Credit Card Loyalty Points expenses
  • Review of coding on all expenditures greater than $5,000
  • Demonstrate adaptability to perform other duties as assigned
  • Build collaborative, supportive, and productive relationships with staff in order to support the achievement of department activities
  • Provides effective leadership to the Finance Team through ongoing coaching and development of team members to enhance individual and team performance
  • Communicates with Branch Managers, Department Leads, Partner Companies and other members of the Finance Team
  • Accept responsibility and accountability for actions and results

Senior Operations Performance Analyst Resume Examples & Samples

  • High level of proficiency in the use of Excel, MS Access, and other Microsoft Office applications
  • Proficient in use of macros and VB script within Excel
  • Advanced user of database, financial reporting and business warehouse systems
  • Track record of effectively translating business requirements / requests into efficient reporting
  • Excellent communications, presentation and interpersonal skills
  • Strong ability to rapidly assimilate complex data and make decisions
  • Strong drive for results including demonstrated initiative necessary to anticipate, recognize and solve for challenges/problems
  • Sensitive to deadlines and strive to deliver quality information in a timely manner while handling multiple priorities
  • Must demonstrate customer focus (internal and external), attention to detail, command skills, and ability to deal with ambiguity
  • Able to manage through influence and collaboration
  • Bachelor's degree in accounting, finance, computer sciences
  • Minimum of 6 – 8 years financial analysis, database or related experience

Senior Operations Treasury Resume Examples & Samples

  • ISDA confirmations for derivative transactions
  • Transaction maintenance
  • SWIFT payment execution
  • Derivative Portfolio Reconciliation
  • Extensive experience with treasury and derivative products and processes
  • Extensive understanding of ISDA & CSA agreements and documentation
  • Supervisory experience in a settlements department
  • Experience of working internationally across different cultures with cross functional teams
  • At least 5 years work experience in a financial services organization or treasury/risk function within a multinational corporation
  • Demonstrated contribution to large scale, multi-disciplinary project
  • Extensive understanding of financial services industry and associated functions
  • Detailed understanding and practical experience of specialized financial products, including derivatives
  • Understanding of relevant regulatory regimes particularly EMIR
  • Detailed understanding of systems and operations
  • Working at all times lawfully and in accordance with pre-defined regulatory, compliance and financial requirements e.g. Data Protection, Code of Conduct, Health and Safety, and Financial Services Authority Standards

Senior Operations Process Analyst Resume Examples & Samples

  • Assist in the redesign of business processes
  • Create metrics reporting for leadership to provide status of company health, and monitoring of key performance indicators across business processes and applications
  • Maintain and continually monitor operational indicators to identify critical business issues
  • Provide accurate operational metrics utilizing business analytical software and databases to analyze the metrics and identify exceptions, erroneous data, gaps, trends and improvement opportunities. Effectively communicate findings. Determine how to extract and report additional metrics for operational functions
  • Improves processes and people-related aspects of business performance using specific tools and methods to achieve bottom line results
  • Responds to end user questions or requests by providing guidance, problem solution, or contacting appropriate resources to solve the issue in accordance with support guidelines
  • Develops and implements approaches for supported systems as they apply to individual users and global study teams
  • Participates in the gathering and writing of requirements for systems development, including systems reports
  • Designs, develops and delivers training programs as requested
  • Lead and facilitate process improvement initiatives; may generate process maps to support process improvement based on input from Subject Matter Experts for inclusion in procedural documentation
  • Leads small projects, communicating project status and key timelines to appropriate associates

Senior Operations Superintendent Resume Examples & Samples

  • Monitor and ensure facility performance to fit with building objectives
  • Ensure robust planning on resources (manpower, equipment, etc) for on time execution of production activities of the department
  • Conduct Tier 1 meetings, coordination of resources for troubleshooting within respective area and escalation of resource needs
  • Manage facility’s activity planning through incorporation of production schedule, validation requirement, calibration, maintenance activities, environmental monitoring to ensure optimal use of equipment and people resources
  • Ensure the morale, discipline and well-being of the team within the facility are well managed and taken care of
  • Ensure timely resolution of any potential conflicts or misunderstanding within the team members
  • Monitor, plan and coordinate resources to ensure effective utilization of operational staff
  • Conduct performance review/coaching sessions, training and progression planning to help develop individuals within team to achieve career aspiration
  • Establish training matrix in compliance with procedures and requirements
  • Schedule, coordinate and dispense training sessions to the operational staff to comply with the training matrix
  • Identify potential development tracks and manages the career progression of the operational technicians
  • Coordinate and ensure Operational Excellence approved deliverables deployment
  • Determine when a deviation (Process Environment, Maintenance/Equipment) is required and involve in or lead a team of relevant individual from the process team, Quality team and/or other experts if required to solve and close the deviation timely
  • Timely escalation of quality risks so that they can be assessed
  • Coordinate and manage changes (RPCs)
  • Support and facilitate self-inspections and coordinate for plant pre-audit preparation to ensure audit-readiness
  • Coordinate procedures (LSOP) generation, review and training manual to ensure that updated documents exist to support the activities of the operations department
  • Responsible for performing product impact assessment resulting from unplanned events
  • Reporting/ Documentation
  • Review, collate, prepare and ensure that documentation related to production function and management, including SAP transactions are completed, up-to-date and relevant to ensure proper control, documentation and reporting to management
  • Process Transfer
  • Coordinate new process and/or new technology transfer
  • Ensure Process and Equipment mastery relevant to area and knowledge transfer to team
  • Participate in the commissioning/trial runs of new equipment and the reviewing and approval of validation protocols
  • Ensure safe and secure operations in the Value Stream logistics facility
  • Identify with operational staff potential issue or risks and lead a production-SEHSS team to solve the issue
  • Support and facilitate SEHSS audit and follow recommendations
  • Monitor, enforce and coordinate housekeeping practices in the facility according to site procedures
  • Responsible for the safety of the team and primary permit approver for respective area
  • Interface with other Department/Team
  • Develop relationships within the Value Stream to achieve all objectives
  • Interfaces with other department on operations matters to ensure business adherence
  • Primary AMS contact for respective area for troubleshooting
  • Leadership (Senior Superintendent)
  • To deputize the building manager in his/her absence or when required
  • To assist the building manager in the coaching and development of new Operations Superintendent

Senior Operations Specialist Resume Examples & Samples

  • Takes an active part in driving a Professional Development Plan (PDP) and career development
  • Need to be able to work on a late evening shift(5.30 PM-2.30 AM) on a rotational basis to support US Clients
  • Bachelor’s in Engg /MCA preferred
  • Gains knowledge of processes and resources
  • Completes tasks/responsibilities with a high level of accuracy and efficiency
  • Achieves competency in required systems and computer applications
  • Works as a team member; collaborates well with others, and accepts feedback

Senior Operations Specialist Resume Examples & Samples

  • A minimum of 3-5 years of U.S. Government contracting and project support experience
  • Ability and willingness to travel to austere, dangerous environments for short-term program support
  • Exerience with MS Office suite, particularly Word, Excel, and PowerPoint
  • Experience using MS Project, SharePoint, and Deltek CostPoint preferred
  • Must be able to collaborate and work well with others, face-to-face and remotely
  • Demonstrated experience successfully meeting deadlines with little day-to-day supervision
  • Proven ability to manage concurrent/competing deadlines and rapidly changing priorities
  • Experience supporting maintenance or construction contracts is preferred but not required
  • Certification, past experience, or training in vehicle/generator/equipment maintenance, horizontal/vertical construction, IT helpdesk support, OSHA standards, medical provision, quality assurance, and/or supplychain logistics is preferred
  • Education: Bachelor’s degree in business administration or relevant field of study, PMP certification is preferred
  • Security Vetting: Must be able to successfully obtain a MRPT Security Clearance. Must maintain eligibility at the required security level for the duration of the contract. Applicants with active Secret Clearances may be permited to hold clearance in lieu of processing for MRPT
  • Language Skills: Excellent written and verbal communication skills
  • Driver’s Liscense: Current driver’s liscense is required, ability to drive a manual transmission preferred
  • Medical: Favorable passage of a drug screen test
  • Citizenship: U.S. Citizenship is required for this position

Senior Operations Admin Resume Examples & Samples

  • Provides customer service and support for both internal and external customers for HR-related processes
  • Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance
  • Maintains personnel files for all employees
  • Participate in special projects, to include job fairs and HR Assessments, etc
  • Must maintain confidentiality and perform all duties in accordance with company policies and procedures
  • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
  • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
  • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
  • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
  • Three (3) years of experience required in HR clerical support or related area
  • General business skills such as typing; data entry and review; and use of phone, copier, and fax
  • Knowledge or policies and procedures relating to HR administration
  • Ability to analyze, review, and make recommendations
  • Ability to mentor, coach, and act as a knowledge resource to other employees

Gwim Senior Operations Rep Resume Examples & Samples

  • Merrill Lynch Investment Advisory Program (ML1)
  • Unified Managed Account (UMA)
  • Strategic Portfolio Advisor (SPA)
  • Managed Account Services (MAS)
  • Merrill Lynch Personal Advisor (MLPA)
  • Mutual Fund Advisor (MFA)

Manager, Senior Operations Resume Examples & Samples

  • Interfaces with Director of Operations and Merchandise Managers on DC production planning, operations and staffing needs. Is the single point of contact on the PM shift to address DC MIS, Security, Production and Merchandise flow issues. 30%
  • Tracks area objectives and coaches Area Supervisors to reach their group’s productivity goals. Responsible to ensure quality of work and maintain the accuracy and integrity of the production records, reports and numbers. 20%
  • Acts as a troubleshooter to assist in resolving day-to-day problems, as well as long-term resolution planning. Researches inefficiencies in problem areas and makes recommendation, in methods, procedures, or systems, to Director of Operations and Merchandise Managers. 20%
  • Meets with Area Supervisors to stay abreast of shift priorities and opportunities. Provides Area Supervisors operational guidance in organizing and prioritizing daily work and staffing needs to meet production goals. 10%
  • Enforces DC safety and sanitation policy and maintains a safe and clean DC. 5%
  • Enhances morale through coaching, counseling, and building a strong team work ethic. Recommends, interprets, implements, and makes decisions to resolve conflicts according to company and Distribution Center guidelines and philosophies. 10%
  • Partners with the Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within responsible area. 5%
  • Minimum of 5 – 8 years management experience in a similar retail production/distribution environment
  • Bilingual Spanish/English preferred

Ccb-senior Operations Associate Resume Examples & Samples

  • Analyze client-related documents to ensure the request to transfer assets to a CWM client account is consistent with Firm policies and regulatory standards
  • Periodic distribution of reports to confirm appropriate reviews of client documents are being conducted according to Firm policy
  • Project work and additional tasks as assigned by Supervision Management
  • Strong interpersonal, verbal, & written communication skills
  • Good organization skills & attention to detail
  • Computer/navigational skills (Microsoft Office)
  • At least three years of experience in the securities/investment industry preferred
  • Retail brokerage experience strongly preferred
  • Desire to obtain securities licenses

Senior Operations Excellence Manager Resume Examples & Samples

  • Drive and Lead complex projects that cut across various organizational, functional, and internal boundaries
  • Accomplish results by communicating expectations; planning, monitoring, and appraising job results; coaching, counseling; initiating, coordinating, and enforcing systems, policies, and procedures
  • Manage OPEX local team by training team members to become Lean experts fora career development path
  • Establish and drive work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments
  • Conducts regular plant Lean assessments (VSM), develop action plans and work implementations
  • Establish, implement and monitor critical business operating systems, policies and procedures that support the achievement of business objectives
  • Develop a high performing, data driven culture that deploys lean enterprise techniques to target initiatives and drive continuous improvement in every function and aspect of the business
  • Minimum 10-12+ years of related experience OR MA/MS with minimum 8+ years of related experience
  • Working experience with managing problem solving training and coaching to all levels of the organization
  • Direct supervisory/management experience leading a professional staff
  • Strong Lean Manufacturing background with proven managerial experience
  • Black belt Six Sigma preferred

Senior Operations Excellence Lead Resume Examples & Samples

  • Perform Error Proofing, Total Productive Maintenance, Kaizen, Kanban/Pull Systems, Set-Up & Lead time Reduction, takt time, one piece flow and Standard Work
  • Be a change agent and lead transformational change
  • Establish and drive work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; fostering a spirit of cooperation within and between departments
  • Conducts Lean assessments (Value Stream Mapping), develop action plans and work implementations
  • Drive and Conduct Kaizen events using Lean and ACE methodologies to generate priority initiatives with measurable results
  • Develop and implement critical business operating systems, policies and procedures that support the achievement of business objectives
  • Develop high performing, data driven solutions that deploy lean enterprise techniques to target initiatives and drive continuous improvement in every function and aspect of the business
  • Provide technical guidance and mentorship to Lean Teams to drive project execution. Tracks applicable Operational Excellence improvement projects and cost savings
  • Toyota production system, Danaher Business System expert
  • Direct experience with Lean Transformation - have personally lead, done the work and transformed plants
  • Strong Project Management experience and skill
  • Direct supervisory/management experience a plus
  • Eight or more years of experience working at a similar role with proven track of success
  • Strong Lean Manufacturing background
  • Black belt Six Sigma or UTC ACE Practitioner preferred
  • Knowledge of planning and supply chain management is a plus

Senior Operations Engineering Technician Resume Examples & Samples

  • Minimum of 7 years of direct work experience as an engineering technician, or similar technical role, in the oil/gas industry—strong preference for upstream, exploration & production experience
  • Demonstrated work experience and proficiency utilizing computer systems and applications as tools for analysis, specifically MS Excel
  • Undergraduate or associate’s degree in engineering or similar technical discipline
  • Well rounded knowledge of oilfield terminology and operations

Senior Operations Technician Resume Examples & Samples

  • A High School Diploma or equivalent
  • An Associate degree in instrumentation, controls technology, electronics, or mechanical is preferred
  • Knowledge of PLC programming (Allen Bradley, Honeywell, Siemens, etc.) is preferred
  • Knowledge of instrumentation and electronics, which includes reading and interpreting pneumatic and electrical drawings
  • Knowledge of rotating /reciprocating equipment (i.e. pumps, engines, compressors, etc.)
  • Electrical experience and knowledge of high voltage equipment including transformers, breakers, and switch gears
  • Excellent computer skills: PC, Microsoft Word, Excel, Outlook, etc
  • Willingness to work overtime as needed and to work routine on-call rotations
  • Ability to carry and lift items that can weigh 50lbs
  • Willingness to occasionally work in extremely hot and cold temperatures

Senior Operations Resume Examples & Samples

  • At least 6 years of experience as Senior Risk Manager in the Support PFS, or Banking or IT sector
  • Strong knowledge in identifying, assessing and monitoring risks
  • Detailed knowledge of the general tools and techniques of risk management
  • Detailed knowledge of IT and Operations in a Business Process Outsourcing (BPO) model and an understanding of the key risks and controls in these areas
  • Knowledge of the main CSSF Circulars (in particular 12/544 and other circulars applicable to Support PFS)
  • Fluent in French and English (spoken and written), the knowledge of another language would be considered as an asset
  • Able to lead and manage projects
  • Excellent communication and management skills

Senior Operations Specialist Resume Examples & Samples

  • Execute selected cross-functional topics and initiatives within the COO office and across various stakeholders (other end to end business units, shared services, global/divisional finance, HR and marketing etc.)
  • Ensure excellent program execution
  • Create transparency for Senior Management in program execution, business unit performance
  • Identify opportunities for continuous improvement and streamlining of operations
  • Interact and align with other P&I, CGO organizations that provide support to HCP business unit
  • Represent HCP business unit in global SAP processes and meetings
  • Help implement and drive change management initiatives
  • Support adoption of Franchise4Success methodology in the HCP business unit
  • Provide support to the COO and the President on regular board/management/ad-hoc updates/reviews but coordinating across virtual teams to collect, analyze and prepare relevant presentation materials
  • BA or BS degree or equivalent, Graduate degree preferred
  • Prior sales experience in an SAP environment, Cloud or Managed Services, or other customer-facing experience highly desirable
  • Ability to navigate in complex landscapes and build networks
  • A team-player with superior collaboration skills; able to work with different parts of the SAP organization
  • Good listening skills and keen attention to detail
  • Ability to think creatively to propose alternate approach to resolving issues
  • Excellent problem solver
  • Understanding of SAP operating models, sales, processes and policies
  • Familiarity with Franchise4Success methodology preferred
  • Ability to work effectively in a matrix model
  • Minimum 5 years of software experience preferably in the SAP ecosystem either in selling, delivering and or supporting the license or services business
  • LoB business and/or cloud experience in one of SAP’s target solutions segments beneficial
  • Experience with program management, business planning and operational excellence experience in a regional or global environment beneficial
  • Prior experience in an SAP global role highly desirable

Senior Operations Technician Resume Examples & Samples

  • Champion Safe operation and maintenance of all processing plant instrumentation, controls and electrical systems
  • Install, configure, program, troubleshoot, maintain and optimize all plant Allen Bradley Control Logix Systems
  • Install, configure, program, troubleshoot, maintain and optimize all plant Wonderware HMI Systems
  • Install, configure, program, troubleshoot, maintain and optimize all plant Electrical Power Distribution Systems, Protective Relays, Breakers, Meters, Disconnects, Substations, and Transformers
  • Install, configure, program, troubleshoot, maintain and optimize all plant Motor Drive Systems, Motors, Starters, Soft Starts, VFDs, and Motor Control Centers
  • Install, configure, program, troubleshoot, maintain and optimize all electrical subsystems including lighting, heat trace, HVAC, and all other ancillaries
  • Properly maintain and complete maintenance records, service reports, and other required documents as required within the Maximo CMMS
  • Maintain and operate cryogenic processing, fractionation plant, reciprocating, screw and centrifugal compressors
  • Attend safety and technical training while progressing in the I&E Operations Technician development process
  • Follow and adhere to Williams’ System Integrity Plan for all regulatory requirements and company core values and beliefs
  • Regularly makes independent decisions and is responsible for coaching others to do the same
  • Identify and execute on optimization opportunities to increase system efficiency and reliability. Manage projects within the framework of Williams Project Lifecycle
  • Commission and start-up of all new and modified plant instrumentation controls and electrical systems
  • Possess a high school diploma or equivalent is required
  • Possess an Associates’ Degree, Technical Certificate, or two (2) years of related experience is preferred
  • Requires at least three (3) years I&E experience and skill base
  • Previous experience in the mechanical and/or maintenance industry is a plus
  • Must be able to work on rotating, on-call, and night and weekend shifts
  • Possess a good driving record, with the ability to lift fifty (50+) pounds unassisted
  • Have worked in an environment with gas-plant operations, gas compression, and/or liquid or gas gathering processes is a plus
  • Be able to obtain medical certification to wear full face respirators, work out doors, and be able to climb ladders and stairs with occasional work or elevated equipment
  • Demonstrate self-motivation and be able to safely perform tasks according to Williams Policy
  • Be initiative driven, dependable, and have the desire to develop increasing levels of leadership

Senior Operations Specialist Resume Examples & Samples

  • Placing and managing orders
  • Assets management
  • Communication with customers and suppliers for Service related processes
  • Managing local warehouses and inventory
  • Coordinating Exports - Imports
  • Requesting and Coordinating shipment deliveries with freight forwarders
  • Responsible for timely, accurate and complete record keeping
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Maintains call center database by entering information
  • Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission prework
  • Excellent verbal, written, and communication skills in both Greek and English

Senior Operations Associate, Marketplace Ops Resume Examples & Samples

  • Bachelor’s degree in Business, Supply Chain management or Industrial Engineering, Degree holder preferred
  • High energy, self-motivation & ability to thrive in a fast-paced start-up environment
  • Excellent ability to work in a regional team
  • Good knowledge in Microsoft excel

Senior Operations Specialist Resume Examples & Samples

  • Good attention to detail and ability to show initiative
  • Ability to plan and priorities work load without supervision
  • Ability to priorities, manage and perform under pressure to meet SLA’s
  • Excellent knowledge of Customer Service best practice
  • Willing to work flexibly and with enthusiasm
  • Basic understanding of hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
  • Route problems to internal I.M. support staff. Help desk, customer service, and support experience with problem solving involving
  • Hardware, software, and networks. Phone support experience necessary. Windows Operating systems
  • Remote desktop connectivity applications: RDP, PCAnywhere , MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange/O365
  • Internet browsers (e.g. Explorer, Firefox), VPN and remote dial-in users, Support for laptop, desktops, and printers
  • Customize desktop hardware to meet user specifications and site standards
  • Performs work in compliance within specified warranty requirements
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Safely package equipment for branches and arrange for the transport of the equipment
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 support team member
  • Develop trends by monitoring and analyzing incoming calls, problems and support
  • 5-7 Years

Senior Operations Lead-digital Products Operations Resume Examples & Samples

  • Incident Management and Problem management
  • Overall release and deployment planning
  • Change, Configuration and Release Management
  • Application monitoring and ensure 24x7 availability of systems
  • Establish and lead the processes for handling and triaging the Work Orders, and Incidents
  • Identify industry best practices/solutions and pursue continuous improvement opportunities in Operations related processes and practices relentlessly drive for standardization, automation and self-services
  • Collaborate with key stakeholders, including DevOps, Support & Investigation teams, Scrum & Delivery teams and third parties to meet business goals
  • Strong communicator who partners with team for production deployment / release, knowledge transfer and documentation
  • Reporting site metrics on performance, availability and incidents/problems
  • Ensure SLA adherence for incidents and problems
  • Proven experience with large scale, customer facing, global solutions
  • Overall experience required: 8-12 years

Senior Operations Insights Analyst Resume Examples & Samples

  • Provide comprehensive data analysis, reporting, and recommendations across to support the business unit to which are you assigned
  • Collaborate with stakeholders to develop and refine reporting dashboards for internal business units and teams dependent on that BU’s data
  • Provide insights using data visualization and story telling techniques to clearly address the needs and questions of stakeholders
  • Facilitate cross training and mentoring fellow team members on internal reporting tools, data analysis techniques, internal systems/data, processes and best practices
  • Ability to think creatively to incorporate new types of data into custom insights that provide direction guidance towards business questions
  • Create and maintain documentation supporting the data context, reporting and information sharing tools
  • Oversee and monitor data portfolio to ensure that analysis efforts are not duplicated
  • Develop complex MySQL queries and data extraction methodologies
  • Fulfill ad hoc reporting requests as needed
  • Bachelor’s degree required. Concentration in Business Analytics, Business Administration or Data Science preferred
  • 4+ years of analysis and data visualization experience, preferably in the digital media fields
  • Experience working with large sets of data and pulling directly from various data sources
  • Experience in using Microsoft Excel, Tableau, Business Objects and/or other dashboard development tools in order to create actionable insights
  • Experience accessing and querying SQL and MySQL based data storage
  • Excellent written, oral, and project management skills to see insight projects through from initial request to delivery
  • High level understanding of digital advertising, the primary channels (Search, Display, Social, Video) and their uses for influencing consumer behavior
  • High level understanding of website usability and standard metrics used to define user website interactions
  • High level understanding of client experience metrics and their uses within front line teams (Hold times, ticket volumes, portfolio management, etc.)
  • Must be self-motivated and passionate about data while promoting learning and assisting others in using or understanding reporting systems
  • Produces high-quality work that is accurate and thorough, with an attention to detail
  • Approaches work with a continuous improvement mindset, providing suggestions and/or taking action to implement new solutions within the Media Insights team

Gwim Senior Operations Rep Resume Examples & Samples

  • Provides subject knowledge expertise to branch offices on the Merrill Lynch Monthly and Tax Reporting statements through reconciliations, hold-outs, GPA adjustments, and cost basis research
  • Supports email boxes
  • Expected to take on any other research and updating needs as call volume increases
  • Support outbound call campaigns
  • Liaison with multiple departments for client centric solutions
  • Participates in ad-hoc projects and specialty needs
  • Must have experience in customer Service and/or financial industry
  • Proven Flexibility/adaptability within a changing environment (multitasking, able to move quickly from task to task dealing with high volumes at a fast pace)
  • Well developed organizational and analytical skills and decision-making skills to effectively manage risk
  • Attention to detail, focus on quality, strong organization and time management
  • Results/goal driven, self-starter with ability to manage tasks with limited supervision while functioning collaboratively as a part of a larger team
  • Previous call center experience preferred

Senior Operations Specialist Resume Examples & Samples

  • Identify, analyze, document and successfully coordinate implementation of process improvements to key operational and project management processes at MFS. Objectives are around streamlining and simplifying processes with the removal of non-value add steps
  • Help evolve governance model by identifying areas to monitor, track, and report that will enable the successful execution of programs/projects. Review and implement (or retire) datachecks as needed. Work with Waterfall methodologies and actively participate in the establishment of Agile methodologies and its subsequent monitoring/tracking
  • Conduct periodic assessments to evaluate the effectiveness of processes, tools, templates, workflows, and operating practices. Proactively recommend improvements and manage the end-to-end execution of approved ideas
  • Become a Subject Matter Expert in the process areas being optimized. Communicate refinements to processes and operational procedures driving consistency of implementation in compliance with all prescribed practices. Develop, maintain, and deliver training on key processes relevant to the PM/GIT community
  • Maintain and review controls and update compliance tracking databases/websites and control documents as needed based on process changes, template/document changes, etc
  • Proactively monitor for emerging issues and help create an efficient communication process to show progress and set expectations
  • Keep up-to-date about upcoming projects and actively participate in meetings such as PM forum to seek feedback and learn about issues, challenges, and successes first-hand
  • Ramp-up on Changepoint (current PPM tool) and other tools and processes used by the team. Learn about other operational services provided by the group to provide back-up coverage on the team

Senior Operations Performance Analyst Resume Examples & Samples

  • Direct Reports (incl. titles) N/A
  • Indirect Reports (incl. titles) N/A
  • Excellent communication, customer service and time-management skills
  • Good interpersonal skills and ability to work well with other team members and customers. Respectful of all levels
  • Position requires basic business skills, and the ability to understand of general revenue cycle operations in a healthcare environment

Senior Operations Technician Resume Examples & Samples

  • Possess the leadership ability and aptitude to lead a small group of technicians and give daily guidance and direction to the group in order to accomplish compliance activities and required activities in accordance with the Cardinal joint venture and our partners
  • Perform preventive maintenance and work described under the job progression system for the operations technician job family. This equipment includes maintenance & repairs on valves, meter stations, orifice and ultrasonic gas measurement, and gas chromatographs
  • Have knowledge of cathodic protection and hold or have the ability to obtain a NACE CP1 certification. 3 yrs. or equivalent cathodic protection experience preferred
  • Ability to work individually or in a team environment with minimal supervision and be self-motivated for skill requirements and needed training
  • Support project development and execution while working with cross-functional teams in E&C, technical services, management, and compliance groups
  • Interact with technical services, government agencies, emergency planning committees, emergency responders, landowners, and contractors
  • Regularly perform a wide spectrum of non-routine, moderate to high-complexity assignments that would require technical evaluation, innovation, and judgment
  • Associate degree in instrumentation, controls technology, electronics, or mechanical is preferred
  • Have at least 5+ years’ related experience
  • Prior experience with gas chromatography, cathodic protection, operations, instrumentation, and gas measurement is highly preferred
  • Willingness to work overtime and respond to call outs as needed
  • Travel out of the area may occasionally be required
  • Be able to carry and lift items that can weigh 50lbs
  • Safety is the utmost priority and a demonstrated minimum requirement for all applicants. Follow and support Williams Core Values and Beliefs, Environmental, Health, Safety and Compliance policies and practices

Senior Operations Specialist Resume Examples & Samples

  • Assist desk advisors in addressing client queries over the phone via inbound and outbound calling activities. Examples of calls include but are not limited to: account changes, cash management, tax reporting and other general inquires
  • Prepares and processes new business paperwork successfully which may include preparing forms, obtaining appropriate signatures, and preparing documentation for processing, tracking and coordinating rollovers or ACATS
  • Proactively handoff clients who seek financial advice and guidance to desk advisors
  • Prepare client reports and proposals as required
  • Actively participate in customer service training and other training to remain current with operational policies and procedures
  • Support other departments in their understanding of the program
  • Compiles moderately complex data and basic analyses for document request
  • Prior LPL operational experience a plus
  • Must have excellent telephone service/relationship management skills
  • Minimum of 2 years direct client experience within the financial services industry
  • Must have excellent communication skills, and strong service ethic
  • Prior financial related Service Call Center experience; or other service related job experience considered
  • Proficient in Microsoft Office/Excel and web based applications
  • Experience using SalesForce and Branchnet
  • Ability to assist customers in call center environment while accessing data via multiple PC lookup applications
  • Must have excellent PC and data input skills

Senior Operations Specialist Resume Examples & Samples

  • Review, research, reconcile and/or process transfer requests and be able to expedite requests within the service level expectations
  • Must be able to work at computer workstation for the majority of the day
  • Attention to detail and problem solving skills are extremely important
  • Effective Oral/Written Communication, Adaptability, Initiative, Decision Making, Customer Service, Passion for Results, ability to operate with minimal to no supervision
  • Licenses/Certifications: Series 7, 66 (or S63 & S65), 24 Preferred

Gwim Senior Operations Rep-fl Resume Examples & Samples

  • Proficient in PC applications, including Word, Excel, Microsoft Project, and Power Point
  • Must have excellent written and verbal communication skills
  • Must be comfortable in an environment with a heavy focus on numeric analysis and accuracy
  • Candidate is expected to work well with limited supervision
  • Have excellent follow-up and organizational skills, and be a team player
  • Candidate also must have consistently demonstrated such attributes with past positions or assignments
  • Series 7 license a plus
  • Completion of 3-5 hours of Investing in You training

Senior Operations Data Analyst Resume Examples & Samples

  • Serve as a liaison between the business and IT to provide technical and business solutions that meet user needs
  • Under general supervision, formulate and define system scope and objectives through research as well as an understanding of the applicable business systems and industry requirements
  • Translate high-level business requirements to functional specifications for IT and manage changes to those specifications
  • Negotiate agreements and commitments by facilitating communication between the business unit(s) and IT from initial requirements to final implementation
  • Analyze and understand a business operations’ strengths and weaknesses to identify opportunities for automating processes and functions
  • Possess expert knowledge of the business unit(s) they are supporting, understand IT systems and capabilities, help educate IT on the direction of the business, and has a good understanding of technology trends in order to develop solutions for the business units supported that enhance the competitive edge of the enterprise
  • As applicable, may lead small to medium, low-complexity projects
  • Create business requirements and other documents in support of projects
  • Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business initiatives
  • Analyzes and evaluates existing and/or proposed systems
  • Lead process configuration design activities
  • Collaborates with functional design and assist teams in providing configuration solutions for business requirements
  • Provide ad-hoc reporting and analysis
  • Provides information, guidance, and assistance to more junior level employees

Senior Operations Specialist Resume Examples & Samples

  • Strong PC Skills: Proficient in Microsoft Access, Excel, and PowerPoint imbedded objects
  • Must be an advanced Excel user; be able to create and work with Excel Pivot tables, graphs, charts, etc
  • Must be comfortable contributing to, and leading, conference calls with peers and executive leadership
  • Excellent written and verbal communication skills, extreme organization, and the ability to prioritize projects is necessary
  • Must have the ability to manage multiple projects simultaneously
  • Must be willing to work evenings, weekends, and holidays
  • Superb written communication skills and the demonstration of clear and articulate speaking
  • Concise and effective process documentation skills
  • Programming documentation skills
  • Proven analytical skills with an attention to detail
  • Ability to handle multiple tasks successfully and effectively
  • Demonstrate reliability and flexibility with the ability to apply well-developed time management skills to define priorities and implement activities tailored to meet requirements and deadlines
  • Documented project management training and metric/statistic data analysis preferred
  • Browser based application development skills
  • Experience is business analysis processes
  • Extensive Microsoft Excel pivots and Access experience
  • Experience using SQL, PostgreSQL, MySQL, Java, PHP, Perl
  • Experience with HTML, JavaScript, and CSS application programming
  • AS/400 Query and Unix command line experience preferred
  • Experience in ODBC, database programming and data transfer procedures
  • Experience in call center and real-time reporting applications is desired

Senior Operations Specialist Resume Examples & Samples

  • Plan and control order and trouble volumes in relation to deployed workforce across multiple states and functions
  • Make key decisions and take action to ensure we maximize resources to meet our customer’s commitments
  • Extract, qualify, quantify, and manipulate large data sets to project, communicate, and execute a consistent workload plan
  • Quickly identify risks and adapt to constant changes and challenges in the workforce and load
  • Coordinate proactive field force movement on a daily basis
  • Build and maintain strong relationships with co-workers in dispatch and field leadership
  • Lead and communicate with cross functional teams to drive continued improvement
  • Work in a complex data and application environment comprising of enterprise data warehouse, databases, 3rd party sources, macros, and applications
  • Support Ad-hoc reporting requests from Dispatch leadership and business partners
  • Run and distribute daily, weekly, monthly, and quarterly reports for our supported operations
  • Assist with customer escalations requiring due date overrides
  • Resource management and analytical experience with ability to model, forecast, and plan workload to workforce
  • Excellent written and verbal communication skills, organization and time management are a necessity
  • Must demonstrate the ability to work effectively in a high-paced, results-driven environment
  • Experience in Telecommunications based dispatch or resource management group and/or field operations
  • Extensive experience in business analytics and project management

Senior Operations Project Analyst Resume Examples & Samples

  • Serves as Bankruptcy Subject Matter Experts of all products, processes and systems
  • Represent bankruptcy LOB/Manage LOB Engagement
  • Articulate business requirements & prioritization; provide design input; manage solution quality
  • Support operational readiness - operational impacts, communication, training, procedures, test & learn
  • Support user acceptance testing (UAT)
  • Contribute to project deliverables - ensure accuracy and completeness
  • Provide project oversight - scope, timeline, resources, and risks
  • Track and report project status; keep key stakeholders informed
  • Must have some mortgage, bankruptcy, foreclosure or legal experience
  • PC skills including (but not limited to) MS Word, MS Excel, Outlook and Internet
  • Ability to work in self-paced, multi-task, high-volume, deadline-driven, portfolio based work environment
  • Ability to embrace change with a positive approach
  • Solid mathematical and analytical skills
  • Able to work additional hours as volumes dictate
  • Familiar with AS400 and BKFS (Black Knight Financial Services) a plus
  • Experience working in a Bankruptcy Servicing Environment
  • Familiar with iSeries, BAPS, Visa Risk, Loan Sphere

Senior Operations Specialist, Portfolio Resume Examples & Samples

  • Timely and accurate preparation of invoicing and cash application management with little to no supervision
  • Manage transactions within company policies and procedures, including maintenance of appropriate insurance coverage, and adequate UCC filing continuations and terminations
  • Support processes for the Operations team within Terex Financial Services
  • Bachelor's degree in a business or finance/accounting discipline
  • 5 -10 years of leasing experience in a mid-ticket captive environment with exposure to some or all of the following operational functions: customer service; transactional accounting; cash processing; property and sales tax management; payoff quote calculations; UCC maintenance and continuations; and/or insurance
  • Proficient in use of MicroSoft Applications
  • Working knowledge of some or all of the following: Super Trump, generic lease/loan applications, and online service applications
  • Ability to work in an informal and less structured environment
  • Superior customer communication skills and the ability to solve/troubleshoot problems
  • High level of integrity, honesty, and trust
  • Ability to work within configured workflow software used to manage business
  • Strong Excel skills
  • Experience in process flow efficiencies

Senior Operations Specialist Resume Examples & Samples

  • Active directory - installation, maintenance and deep trouble shooting
  • ADFS, DIR-sync, AAD-connect – installation and maintenance
  • Group Policies (GPO) – Create maintain and trouble shoot both for Servers, Clients and Users
  • Fileshare – setup, permissions on user and NTFS level
  • DFS-R and DFS-N - setup and maintenance
  • PKI and Certificate – Operation and trouble shooting

Senior Operations Specialist, MRF Resume Examples & Samples

  • Assists in troubleshooting and resolving escalated safety, service, and operational issues
  • Utilizes incumbent knowledge to maintain and distribute department related information on a daily basis
  • Analyze production totals
  • Completes and maintains a variety of relatively complex reports as directed by the department manager
  • Uses software tools to manage a variety of tasks, such as procurement, logistics, inventory and quality. Coordinate and schedule inbound and outbound requests for haulers, trailers and cars to transport commodities
  • Verify invoices and discrepancies for commodity export and pick-up
  • Review and understand pricing and participate in weekly or monthly projection meetings
  • Communicates with the team about scheduling and work assignments as needed
  • Assist management with tours
  • May provide support and direction to less experiences operations specialists
  • Two or more years of logistics, freight or commodity scheduling and coordination
  • Intermediate to Advanced Computer skills
  • Previous experience analyzing production totals

Psegli Senior Operations Spv Resume Examples & Samples

  • Customer Focused – Listens to customers to help implement improvements in products and services
  • Accountability – Engages the workforce; looks for opportunities for improvement and success; Monitors progress results and responds appropriately to assign responsibility
  • Diversity and Inclusion – Creates a welcoming climate for different styles, approaches, perspectives and strategies and addresses inappropriate behaviours
  • Safety – role model for performing work safely; takes action to remedy unsafe work situations or practices
  • Continuous improvement – Demonstrates flexibility and adaptability when facing complex issues and decisions; communicates positive changes messages effectively
  • Develops Talent – Delivers coaching that facilities genuine learning and behaviour change
  • Communicate with various internal and external organizations, including Public Service, elected officials and major account customers in order to keep them up to date on and resolve various issues
  • Support company response to electric storm management and emergency restoration within various divisions as needed during all conditions of readiness including around the clock coverage to ensure efficient and effective storm response and provide accurate restoration times to customers
  • Monitor and challenge business processes where appropriate in order to ensure PSEG LI is compliant with regulatory requirements
  • Bachelor’s degree in Engineering with a minimum of 3+ years of experience in an Electric Utility Environment, in the design, planning, construction or operation of electric distribution & transmission systems
  • Thorough knowledge of Outage Management System and report writing
  • Working knowledge of the operation and capabilities of the distribution system and various distribution class equipment such as Remote Supervisory Switches, Substation Breakers, Automatic Throw-overs, Circuit Reclosers, Regulators, Capacitor Banks, Transformers and field switches
  • Must have experience managing or supervising a team with the ability to build effective, respectful and working relationships. . Effective leadership, team building, problem resolution skills and the ability to supervise others are also required to manage a 24 x 7 operation
  • Experience working Collective Bargaining Agreements and applicable work methods
  • Verbal and written communication must be clear, concise and effective
  • Strong logical and analytical thinking is essential
  • Advanced degree in Engineering or Business preferred
  • Possess theoretical and understanding of PSEG LI policies and processes and how to apply them effectively
  • Understanding of Collective Bargaining Agreement for Local 1049 and applicable work methods

Senior Operations Liaison Resume Examples & Samples

  • Minimum 7 years of banking experience required
  • Minimum 5 years of branch operations experience required
  • Minimum 1 year of policy and procedure or technical writing experience required
  • Thorough understanding of the bank's operational policies and procedures and regulatory compliance, and knowledge of current applications, utilities and tools
  • Strong research techniques, and project management, analytical and user documentation skills
  • Ability to accept full accountability as business owner of specific application(s)
  • Ability to perform under minimal supervision
  • Excellent communication skills, verbal and written
  • Ability to interact effectively with all levels of bank management and personnel
  • Must be computer literate with proficiency in MS Outlook, Word and Excel

Senior Operations Resource Manager Resume Examples & Samples

  • Establishes a site team that models Vestas values and high standards of performance, for both new construction sites and existing service sites
  • Supervises and provides direction/oversight to the assigned site Lead Technicians and traveling Resource Technicians
  • Utilizes Best Known Methods optimizing operational performance across regional sites. Supports a learning organization within the operation using Best Practices to maximize turbine equipment maintenance and performance
  • Support change management activity and initiatives within their team
  • Establishes and maintains highly effective relationships with the customer and internal partners. Pursues “ambassador” status with their customer and a site that is focused on customer loyalty excellence
  • Coaches and counsels employees as needed in regards to training, safety, performance, etc
  • Travels approximately 25% - 35% as needed to meet business needs
  • Two or more years direct supervisory experience
  • Proven decision making ability with balanced risk taking
  • Excellent English communications skills (verbal, active listening, written, meeting management, presentation)
  • Valid driver’s license, passport and ability to travel as needed to meet business objectives
  • Ability to stand and walk for prolonged periods of time, climb stairs, hearing ability to use close range radios, visual acuity including depth perception, field of vision and the ability to distinguish between colors, ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity
  • Ability to hold certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space

Senior Operations Specialist Resume Examples & Samples

  • Consult on manufacturing operations best practices and work with location managers to identify, plan and develop projects for improvement related to Productivity, Quality, Safety, and Environment (PQSE) gap closure
  • Identify, promote, and coordinate implementation of best practices across all facilities and assist facilities with problem-solving and troubleshooting operational problems
  • Collaborate with facility management to define technical needs and CapEx requirements, recommend CapEx projects, evaluate CapEx proposals for technical viability, and assist with project development and presentations
  • Take lead role in working closely with global subject matter experts in GAP analysis initiatives related to crushing operations. Coordinate these activities as needed
  • Work closely with OVC Integrated Process Improvement (IPI) group to evaluate process improvement opportunities and coordinate and assist with implementation
  • Consult with facilities regarding vendor assessments, OEM equipment evaluations, and assessments of contractors and consulting engineers
  • Consult with local plant management on issues related to safe operations as needed
  • Interface effectively with other departments such as, safety, reliability excellence, legal, environmental, engineering, QA/QC, and procurement to assist with optimal execution of business needs
  • Monitor production data routinely to ensure accuracy and to analyze for improvements throughout OVC crushing operations
  • Travel, sometimes with extended stays, to OVC facilities through US and Canada as required

Senior Operations Specialist, MRF Resume Examples & Samples

  • Acts as a liaison between internal and external customers regarding recycling rebates and charges generated by PeopleSoft ReTI system
  • Utilizes monthly accounting close calendar to review recycling tickets for four state Area within the software program and ensures daily tasks are completed
  • Incumbent knowledge to maintain and distribute department related information on a daily basis
  • Prepares monthly reports for certain municipalities and customers
  • Processes payments and other financial tasks as necessary
  • Communicates with customers about service issues and recycling rebates or charges as needed
  • Review customer account receivables aging, offsets rebates against outstanding balances and makes customer collection phone calls
  • May provide support and direction to less experienced operations specialists

Senior Operations Specialist Resume Examples & Samples

  • Receive, triage, review and process Lifecycle safety operational data from various sources on time, within budget and quality standards. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descript narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations and ensuring reports are sent to the customer within assigned deadlines. Pre-process material for endpoint committee or core laboratory adjudication. Preparation of material for submission
  • Assess Lifecycle safety data for report ability to relevant authorities, track reportable cases and report to regulatory authorities, ethics committees, institutional review boards, investigators, oversight groups per legislation, within timelines and in a format compatible to requirement. Liaise with local Quintiles offices to facilitate expedited reporting. Liaise with systems manager for regulatory tracking requirements and electronic reporting
  • Contribute knowledge and expertise to or lead assigned deliverables in the field of Safety Publishing, Risk Management, Safety Surveillance and Medical Information or other service lines as appropriate
  • Receive and document incoming telephone calls, faxes or emails from investigative sites or other sources reporting operational data
  • Process Lifecycle safety data according to applicable regulations, guidelines, Standard Operating Procedures (SOPs) and project requirements
  • Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource
  • Provide oversight role and have a good understanding of operational team on status, metrics, productivity and initiatives
  • Provide and impart technical and process information to Lifecycle Safety Management (LSM) and members of operational team on project specific issues
  • Provide oversight and maintain a thorough understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects; set up and maintain project files, standards, templates, electronic forums, databases and workflow
  • Establish and maintain effective team project service operations communications i.e. provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes; feedback effective project performance to junior members of team
  • Liaise with LSM contact in proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, statuses, identifying SOW changes and potential change orders ,delegating client requests and installation of new initiatives
  • Ensure compliance to Quintiles high quality standards and works with LSM constructively in a matrix framework to achieve project and customer deliverables
  • Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies
  • Liaise confidently with different functional team members, e.g. project management, clinical, data management, health care professionals e.g. investigators, medical monitors, site coordinators and designees to address operational project issues
  • Contribute to achieving productivity utilization and realization metrics
  • Read and acknowledge all necessary Quintiles standard operating procedures (SOPs) and customer SOPs as required
  • Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable
  • In depth knowledge of Lifecycle safety processes and willingness and aptitude to learn new skills across Lifecycle safety service lines
  • Proven ability to meet strict deadlines; manage competing priorities
  • Demonstrate effective project management and leadership skills
  • Sound judgment; independent thinking and decision making skills
  • Demonstrate a flexible and receptive approach to changing demands
  • Proven ability to work independently and autonomously with policies and practices
  • Effective mentoring and coaching skills
  • Excellent attention to detail and accuracy maintaining consistently high quality standards
  • Excellent organizational skills and time management skills
  • Excellent written/verbal communication and report writing skills
  • Ability to work effectively on multiple projects simultaneously organize own workload and effectively manage competing priorities
  • Bachelor’s Degree in a Health Science and 3 years’ experience of Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) or equivalent combination of education, training and experience

Manager Senior Operations Resume Examples & Samples

  • As a member of the Site Leadership Team, is responsible to the Site Director for administration, planning, coordination, and implementation of activities in the applicable Operations and Services Departments. Participates in formulating plant administrative practices and procedures, interfaces with the sites leaders of other functional disciplines, bargaining unit leaders, engages, develops, partners, and directs the activities of the Associates assigned to the Units
  • Oversees day to day activities in the plant and notify the Site Director and other Support Services Managers of any relevant issues that arise that fall under their responsibilities
  • Manage the introduction of new products into the plant through involvement with the product commercialization team and the product evolution process
  • With the assistance of their HR business partner administers plant personnel policies, evaluates work, and makes recommendations to Site Director and Senior Leadership Team on hiring, promotions, salaries, compensation philosophies, coaching and counselling and if necessary the release of people under his/her direction
  • Is directly responsible to assure Port Neches facilities are conducting their business in a safe and environmentally compliant manner including extending such protection to the neighboring communities. Must represent the Site Director when he is not on-site for instances which require immediate action and response by a senior site leader
  • Participates in budgeting activities, reviews costs and expenses and strives for continuous improvement in the unit's operating costs
  • Bachelor’s Degree in Chemical or Mechanical Engineering with 10+ years of specific experience
  • Able to monitor the manufacturing areas 24/7 including areas that require climbing ladders and accessing scaffolding
  • Requires a broad knowledge of engineering principles governing petrochemical operations. Must have experience (10+years) in the chemical industry with extensive background in plant operations and equipment. Possess the ability to coordinate the activities of operations personnel in all matters necessary to run in a safe environmentally compliant reliable and efficient manner
  • Must have high technical and analytical abilities to handle operational problems and plant compliance concerns with quick diagnosis and prompt decisions. Must have the ability to motivate and influence people. Needs good communication and diplomacy skills in with plant employees, corporate service groups, customers and general public

Senior Operations Quality Analyst Resume Examples & Samples

  • Evaluates and improves business processes by effectively conducting a statistically valid sample of quality evaluations
  • Develops criteria to measure performance of customer service representatives
  • Provides timely and meaningful feedback to associates to improve performance
  • Conducts research, gathers quality information and produces reports that provide key quality improvement and cost reduction opportunities
  • Identifies trends and quality gaps from the analysis of monitoring data to improve the customer experience
  • Continuously communicates areas of opportunity to the leadership
  • Identifies and makes recommendations for process improvements or training needs utilizing Root Cause Analysis methodology
  • May utilize Six Sigma methodology to identify process improvement opportunities
  • Performs internal audits as necessary
  • 5+ years related experience in operations QA or customer service/ operations/ processing

Senior Operations Project Analyst Resume Examples & Samples

  • B.A. or B.S. in a relevant field or equivalent experience
  • At least 3 years of experience with project management and process improvement
  • Demonstrated ability to facilitate cross-functional meetings
  • Business knowledge of at least one of the areas in Consumer Banking
  • Demonstrated strong written and verbal communication skills and the ability to communicate complex written information in a clear, concise manner
  • Experience building relationships with partners to understand business and communication needs
  • Strong time management skills to ensure competing deadlines and priorities are successfully achieved
  • Proficiency in MS Word, Excel, PowerPoint and SharePoint
  • Ability to remain flexible and adjust to evolving business needs
  • At least 3 years of experience developing, writing or drafting customer communications to meet business requirements
  • Experience presenting to executive leadership
  • Experience running a governance routine
  • Strong content development abilities including grammar and punctuation skills
  • Demonstrated ability to improve the customer experience
  • Understanding of the merge field and data programming process for letter templates
  • Understanding of Bank of America Brand Guidelines

Senior Operations Specialist Resume Examples & Samples

  • Reports to head of department but will be accountable to project leads for individual project assignments as well as own their own projects. Specialist supports all three sub-teams in project management and research requests
  • Supports team in execution of Enterprise Operations & IT operational model in tasks such as drafting and proofing job aids; managing and executing Master Production Calendar; and managing monthly metrics package
  • Will execute communications initiatives such as: powerpoint presentations, social blogs, media gallery management, communication plans and town hall meeting support
  • Bachelor's Degree in business or related field including finance, marketing, operations or IT
  • Client-centric mentality with strong oral and written communication skills that serve the needs of our clients as well as to direct vendors
  • Autonomous worker who can operate in a fast paced environment with constantly shifting priorities
  • Analytical problem-solver willing to go above and beyond scope of job to deliver high quality results and superior customer service
  • Excellent project management skills with the ability to work on multiple projects and prioritize requests accordingly
  • Strong analytical skills with the ability to translate data into information and provide sound business recommendations
  • Proficient in Word, Excel, PowerPoint and Adobe

Psegli Senior Operations Spv Resume Examples & Samples

  • Manage Customer Complaint Process and look for opportunities to leverage proactive communications effort
  • Provide quality assurance on outage job documentation and closeouts
  • Develop reports for all aspects of operations including ETR process
  • Conduct and analyse post-contact surveys on outage and non-outage type jobs
  • Participate in Teams to promote and implement procedural best practice within the team in order to ensure all working practices are compliant with PSEG LI policies and regulatory requirements
  • Bachelor’s degree in Engineering with a minimum of 3 years of experience in an electric utility the design, planning, construction or operation of electric distribution & transmission systems or 7 years’ experience in a leadership role managing an electric distribution system in a control room environment
  • Thorough knowledge of an Outage Management System and reports
  • Thorough knowledge of Outage Management System and SAS reports

Senior Operations Process Analyst Resume Examples & Samples

  • Develop lifetime loss models for consumer auto loans, using industry standard PD/LDG/EAD framework
  • Prepare and analyze account-level consumer data from internal and external sources to identify stronger predictors of defaults over the life course of auto loans
  • Develop and validate predictive models such as logistic regression, decision tree classification, survival models for lifetime loss expectations
  • Complete model documentation post development according to regulatory and compliance rules
  • Support model implementation and monitor production activities post development
  • Determine, develop and document data requirements, modeling assumptions and model results for best practice methodologies deployed and alternatives approaches considered
  • Assist in identifying potential risks and opportunities in Ally's auto loan loss performance using data mining techniques; provide recommendations to business leadership and other support groups
  • Master's degree in a quantitative field (Economics, Statistics or a related discipline) with 3-5 years of modeling experience in financial services industry with direct experiences in credit risk modeling
  • Minimum 3 years of hands-on experience working with account-level large datasets with SAS SQL and SAS macro programming
  • Minimum 3 years of building credit risk models with generalized linear model (logistic regression), decision tree classification or survival data mining using SAS Enterprise Miner and R, Python, Matlab or similar data science software
  • Excellent written and verbal communication skills, including the ability to effectively present model development documentations to internal and external stakeholders
  • Ability to work effectively in fast paced environment

Senior Operations Excellence Specialist Resume Examples & Samples

  • This position will document activities, monitor action items, communicate status and results of activities and investigations to management
  • Work with sponsor to effectively scope an investigation/event, facilitate the investigation/event utilizing various tools and techniques, and ensure that management supports the investigation/event outcomes
  • Document the investigation/event outcomes, including action items. Oversee the execution of action items. Promote FHO improvement efforts
  • Coach and train others in tools, and techniques
  • Coach and train others in facilitation techniques
  • Lead improvement events
  • Support other improvement efforts as appropriate

Senior Operations Technician Resume Examples & Samples

  • Provide expertise in operating and maintaining all the equipment in the Neshanic Station, NJ location. This equipment includes compressor stations, regulator skids, meter stations, pipeline facilities, and right-of-way maintenance
  • Accurately calibrate and troubleshoot all process measuring equipment
  • Test, calibrate, maintain and troubleshoot fire detection systems, fixed gas detection systems, Programmable Logic Controllers (PLC), transmitters, transducers, ESD/EBD systems, alarms and shutdown devices, pneumatic and electrical control circuits, and DC Systems including Battery Chargers
  • Monitor, schedule and document operations and maintenance activities
  • Complete all assigned compliance activities by the posted due date
  • Follow all company policy and procedures associated with job task and review each day prior to starting work
  • Operational discipline is expected and must be incorporated while completing every job task
  • Support local projects at our facilities
  • Troubleshoot electrical systems which include: Low/Medium Voltage Switchgears, Reciprocating Engines, Centrifugal Pumps, Control Valves, VFD’s, UPS, and Power Supplies etc
  • Coordinate and maintain routine activities with instrumentation controls and electrical systems
  • Be willing to present education activities, which include formal presentations
  • Have a high school diploma or equivalent
  • Possess previous experience within the oil and gas, industrial, manufacturing or equivalent industry
  • Demonstrate basic knowledge of Low & Medium Voltage Switchgears maintenance and troubleshooting skills
  • Exhibit Basic knowledge of Instrumentation, Motor Controls, Control Loops, Distributive Control Systems (DCS), AC/DC Electrical Systems, Allen Bradley PLC’s, Etc.
  • Possess intermediate knowledge of Microsoft Office Applications and PC skills
  • Have a valid State Operators Driving License and excellent driving record
  • Be willing and able to work after hours, on-call rotations, nights, and weekend shifts
  • Demonstrate excellent written and verbal communication skills
  • Be willing to work in extremely hot and cold temperatures, loud noises and enclosed spaces
  • Willing and able to lift and carry items weighing 45lbs or more
  • Have the ability to stand, walk, climb, bend, stoop, and squat for long periods of time
  • Be able to work at elevated levels from man lifts or ladders with appropriate PPE
  • Have the ability to work in environmental extremes while operating hand and power tools, climbing ladders, and two-way radios
  • Demonstrate the capability to be team orientated with the ability to work well with others
  • Demonstrate excellent organizational, interpersonal, and initiative skills

Senior Operations FP&A Analyst Resume Examples & Samples

  • Bachelor's degree required, in an analytical based degree
  • Four (4) years professional finance experience
  • Direct experience with manufacturing ERP systems
  • Travel is required
  • Knowledge of general business principles, information systems, and manufacturing

Senior Operations Technician Resume Examples & Samples

  • Ensures all activities are carried out in compliance with all regulations and laws governing business and quality operations (QSR/GMP, ISO, etc.)
  • Responsible for ensuring compliance with all local, national, international and company regulations, policies and procedures for Health, Safety & Environmental compliance
  • 2-5 years experience within relevant expertize or in industry related sectors
  • GCSE level Maths and English

Senior Operations Specialist, Santa Ana Resume Examples & Samples

  • Processes and performs the following functions: Process Incoming and Outgoing SWIFT messages, Automated Clearing House (ACH) transactions, Return Item Maintenance (RIM), Outgoing & Incoming Returns, Non-Post, Foreign Item collections, Fraudguard, Research and Adjustment, Stop Payment, Mobile Deposit, ATM Deposit Review, Levy, Subpoena, IRA, Reg D, Debit Card, Reg E and Wire Transfers
  • Performs daily reconciliation of the following and are not limited to: Branch Cash Settlement, ATMs, FRB Settlement, Brinks, ACH, Cashier Checks, Suspense Items, and Non-Post
  • Follows established bank policies and procedures, meets and adheres to audit standards. Supports the company's goals and values accordingly
  • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
  • Understanding of various SWIFT Message types
  • Ability to understand and follow basic instructions and guidelines
  • Ability to work with general supervision while performing duties
  • Working knowledge of SEPA and PSD
  • High School Diploma required, Bachelor’s Degree preferred
  • Five (5)+ years of related work experience and/or training. Work related experience should consist of a central operations, or deposit operations, and/or branch operations background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
  • One (1)+ years of SWIFT Messaging experience required
  • Prior banking experience required

Gwim Senior Operations Rep Resume Examples & Samples

  • Strong analytical ability, able to think outside of the box
  • Self-starter, must be willing to asks questions and constantly seek ways for process improvement
  • Able to prioritize issues and handle several sensitive processes at once in a timely fashion
  • Must develop a deep understanding of their process quickly and be able to speak to their process across all levels of the organization
  • Ability to communicate effectively, both with written and spoken words
  • Must be able to work independently with minimal supervision, excellent decision making skills, work for accuracy and must be able to meet deadlines
  • Client/Customer Service background preferred
  • Knowledge of CMA products and overall understanding of Merrill Lynch products desired
  • Acts with a sense of urgency and creates this in others
  • Displays problem-solving and organizational skills
  • Motivated individual who maintains a positive and professional attitude at all times
  • Must not be on any form of disciplinary action
  • Last rating must be at least M/M
  • Prior check processing experience
  • Experience with Check21

Senior Operations & Account Manager Resume Examples & Samples

  • Work with the Operations & Product Management team to lead process improvements that adapt to scaling challenges and emerging Brand needs
  • Design, implement and improve processes for success, support, and operations teams
  • Remain up to date on the day-to-day progress of all Brand projects – current state, future state, milestone tracking
  • Participate in the recruitment and hiring process for members of the Brand Operations Team
  • Network with internal and external personnel in their area of expertise to expand their knowledge and options for finding solutions
  • Provide a unique, valuable perspective that educates the brands on new issues, helps them navigate alternatives, and helps them avoid potential land mines
  • Partner closely with a team of Project Managers to meet project requirements for Brands
  • Produce effective operational documents for Brand projects with great attention to detail
  • 5 or more years of account management and/or operations experience in a technology environment
  • Excellent negotiation and interpersonal communication skills
  • Available for domestic travel, up to 25% of the time
  • Strong critical thinking and verbal abilities
  • Experience balancing client expectations with constraints of reality
  • Strong sense of self, presence and grace under pressure
  • Ability to switch gears on a dime and desire to push forward
  • Good judgment in selecting methods and techniques for obtaining solutions
  • A proven ability to mentor and coach, while fostering a collaborative, team-oriented work environment

Senior Operations Project Analyst Resume Examples & Samples

  • Experience with credit reporting
  • Experience working in a Bankruptcy Servicing EnvironmentExcellent written and verbal communication skills
  • PC skills including (but not limited to) MS Word, MS Excel, and Internet
  • Ability to work in self-paced, multi-task, high-volume, deadline-driven environment
  • Knowledge of mortgage, bankruptcy, foreclosure or legal experience

Senior Operations Data Analyst Resume Examples & Samples

  • Bachelor degree or equivalent and relevant work experience in data analytics supporting customer service work is required
  • 3-5 year but experience of process workflow improvement
  • 2+ years’ Data mining experience
  • 4+ years in a data analyst role
  • Previous experience in Scaled Agile Framework
  • Prior Military service is desired

Senior Operations & Data Engineer Resume Examples & Samples

  • Manage the Site Reliability Engineering needs of the data flow platform
  • Coordinate and oversee real-time monitoring to ensure stability of software systems
  • Build tools to automate, monitor, and report on health and status
  • Configuration and maintenance of tools required for efficient delivery
  • Produce and analyze performance and problem reports on a regular basis to assist engineers with troubleshooting and software improvement
  • Manage the Release Engineering needs of the data flow platform
  • Development of Continuous Integration best-practices
  • Maintain relationships with Middleware vendors
  • Provide Tier-3 support, when needed, if critical incidents occur within production platforms
  • Develop software and data schema for ingestion
  • Perform Proof of Concepts
  • Experience operating big data and data flow solutions like Hadoop, Spark, etc
  • Experience with open-source platforms and administration
  • Experience with Linux administration and operation
  • Solid shell scripting experience
  • Experience with Continuous Integration and Delivery tools, such as Jenkins
  • Experience implementing and improving existing processes for deployment
  • Knowledge of analysis, design and configuration of complex multi-tiered server applications
  • 4+ years of experience in a full-time, data-focused operations role. Previous experience mentoring junior developers
  • B.S. preferred, in Computer Science, Computer Engineering, or related discipline
  • Software Engineering, Architecture, Technical Operations
  • Strong Agile experience preferred
  • Preferred candidate is passionate about travel and the Hospitality industry

Senior Operations Technical Manager Resume Examples & Samples

  • 7+ years of hands-on Engineering Management experience
  • 7+ years of hands-on professional experience in fast-paced environments
  • Experience in Logistics or Manufacturing Industry preferred
  • Prior business / commercial (i.e. purchasing, commodity management) experience desired
  • Manage engineering projects on North America Supply Chain (North Americas SCM) and supplier site driving: Increase yield, reduced operational costs, increased efficiencies and reporting accuracies
  • Own documentation and timely updates for site floor layouts and overall logistics flow
  • Capital Equipment purchase, installation and project management including ROI justification and selection / installation of new logistics equipment and technology
  • Standardization and process mapping of supplier and Supply Chain processes
  • Lead process engineering and equipment maintenance teams, including scheduled preventative maintenance and 24/7 downtime resolution for fully and partially automated logistics systems
  • Manage an operating budget of personal and equipment spend in excess of $6M annually
  • Lead process design efforts to meet new business needs
  • Support Supplier Management Team in quality cost and delivery goals
  • Budget for current, expected, and potential expansions of operations

Senior Operations Technician Resume Examples & Samples

  • Monitors Authorization, Online and Web Services applications; triages and escalates issues to Team Leader as appropriate; is able to swing Authorization to the Disaster Recovery site and when required
  • Opens, monitors, updates, escalates and closes incident tickets; documents all pertinent information in the ticket; ensures root cause of issues are captured wherever possible
  • Performs all duties within the IT System Management framework (processes, standards, tools)
  • Can work with limited/no supervision to fill in for Team Leader when required
  • Trains new personnel on technical network/data center concepts, processes and procedures, SLA management and reporting and is familiar with all portions of incident management
  • Can assist with Incident Management process in WEX for all of North America and Europe as well as other potential locations globally
  • Maintains awareness of upcoming changes, maintenance, etc. and will provide company level communications around events planned and unplanned
  • Other assigned duties as required
  • AD/BS/BA (Engineering or Computer Science a plus) with 3+ years Network or Data Center Operations experience
  • Expert knowledge of Network & Data Center Operations tools including, but not limited to, Scheduling, Monitoring, Scripting, Ticketing
  • Excellent problem isolation, analysis and resolution skills
  • Excellent Organizational Skills
  • Able to work with people in other countries and time zones (flexibility in work hours)
  • Understands implications of work and makes recommendations for solutions
  • Experience with FTP, SFTP, and TLS processes
  • Knowledge of Microsoft Windows Server and Linux systems
  • Strong interpersonal and communications skills; acting as a vendor liaison, and working closely with engineering and management

Senior Operations Process Analyst Resume Examples & Samples

  • Work closely with business stakeholders across the enterprise to support new product initiatives and implement business strategies
  • Work closely the leader, legal staff and the IT Team to determine root-cause solutions and system change requirements including testing and remediation validations
  • Work closely with Executive Leaders, Legal, Risk and Compliance partners to ensure clear line of sight to credit data furnishing quality
  • Evaluate/develop management routines to ensure credit data accuracy, completeness and integrity
  • Extensive use of Excel and formula based modeling
  • Executive presentations of findings to senior levels of leadership
  • Performance Standards
  • Extensive experience working in Microsoft Excel, Microsoft PowerPoint and Microsoft Access
  • Team focused and results driven with ability to independently manage multiple tasks for multiple groups and work reliably in time sensitive situations
  • Ability to work independently and anticipate needs of leadership
  • Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrix environment
  • Organizes and presents data in an organized and logical fashion
  • Demonstrates ability to work collaboratively and effectively with people at all levels of the business
  • Demonstrates strong analytical and organizational skill set
  • Demonstrates a high degree of personal accountability, passion, and execution
  • Maintains strict confidentiality
  • Maintains high level of attention to detail and accuracy
  • 3-5 years of experience
  • LSS/Process Improvement/Project Management preferred
  • Solid understanding of the Credit Reporting Resource Guide (Metro 2 standard) as it relates to credit data furnishing for the automotive industry

Senior Operations Dashboard Analyst Resume Examples & Samples

  • Provides accurate, up-to-date information to business so they can easily visualize data and drill into the details in order to make sound, data driven business decisions
  • Assist the Operations Management Manager or Head of Operations Excellence with the reporting required for the department
  • 5 years’ work experience in a similar capacity

Senior Operations Resume Examples & Samples

  • Must have an Active DOD Secret Clearance
  • Must have demonstrated manufacturing leadership ability in systems installation and complex aircraft assembly manufacturing environment(s)
  • The particular “systems” are electrical, mechanical, and hydraulics that are routed throughout the entrails of a vehicle
  • We desire to find a leaderwho has hands on experience and is a subject matter expert in the installation / drilling / fastening / bracketry associated with cable assemblies, wiring harnesses, wiring diagrams, conductivity tests, hydraulic tubes, valves, gauges, compression fittings, leak testing, as well as sequencing of the process steps
  • Experience with effective kitting techniques to ensure all proper components are delivered to the mechanic in the most convenient / efficient manner. Possess effective FOD prevention and inspection / control techniques
  • Assembly of composite components into a structure via preforms, co-cure, co-bond and mechanical fasteners, (i.e. Hi-loks, nut plates etc)
  • OATK Clearfield generally fabricates parts and ships them to our customers to assembly
  • We also build parts and assemble – could use someone that understands the assembly processes
  • Excellent problem solving and decision making skills, to include use of disciplined problem solving methodologies and tools (5 Why, 8D, PFMEA, Process Capability Analysis, SPC, Poke-yoke, etc)
  • Proven leadership and hands-on implementation of continuous improvement, to include lean, six sigma and/or other improvement methodologies (Value Stream Mapping, Visual Controls, Pull Systems, 5S, Standard Work, etc)
  • EVMS / CAM experience preferred
  • Start-up program experience preferred

Senior Operations Excellence Manager Resume Examples & Samples

  • Responsible for overall project delivery and management for enterprise initiatives and select non-enterprise initiatives, directly or through others (e.g., internal/external resources), with this role being responsible for those resources
  • Works with the Operational Excellence team and business partners to ensure successful project implementation through the development and deployment of PM tools, processes, and personnel
  • Collaborates with other regions globally to share initiatives, approach, and best practices driving the One Astellas Way. This could include the role being responsible for coordinating and managing global initiatives as well as regional or contribute as part of global initiative teams
  • Implement governance framework and standardized processes and tools that enable best practice approach to enterprise initiative implementation and monitoring across the enterprise. Continually refines best in class standards of excellence in project management ensuring key lessons learned are integrated into the governance framework. Act as a change agent and roll out best practices to organization to ensure continued project delivery success
  • Directly responsible for implementation of select initiatives to support Operational Excellence team mandate including developing and reporting milestone updates of project implementation and monitoring to ensure successful outcomes, facilitating and leading effective project meetings, managing change and conflict, developing resource planning estimates, and managing timelines and budgets
  • Provides leadership in identifying and managing risk and mitigation plans, and works to manage logistics and activities while ensuring essential document management and communication
  • Manages relationships and communication between internal and exernal project management resources, stakeholders, and senior management
  • Participate in meetings with other Operational Excellence team members and other cross-functional colleagues to communicate and define shared accountability, responsibilities, deliverables, and metrics to measure efficiency and effectiveness
  • Review the status of the Operational Excellence function annually to critically assess its development and determin areas for improvement and increased efficiency / effectiveness
  • Provide direct and indirect project management leadership and support for a portfolio of products led by cross-functional teams
  • Bachelor's Degree with a minimum of 10+ years' experience (or advanced degree in related field with a minimum of 6+ year's) in executing large, cross functional or global initiatives using a project management framework within business operations
  • Minimum 6+ years of experience within Healthcare and/or pharmaceutical industry
  • Demonstrated leadership in a matrix organization, able to motivate and inspire team members to high performance levels
  • Proven decision-making skills leading to successful outcomes
  • Demonstrated ability to present complex issues to higher level management and contribute to high level presentations and discussions
  • Demonstrated ability to develop and maintain effective collaborative relationships with team members, management and internal/external partners
  • Demonstrated ability to be a consistent high level contributor or leader of multiple projects, processes, or functions
  • Ability to lead and support cross-functional teams to deliver against common goals
  • Ability to present complex issues to higher level management and contribute to high level presentations and discussions
  • Strong communication, conflict resolution, and leadership skills
  • Demonstrated experience influencing without authority
  • Proven track record of success being a high-level independent and team contributor to lead multiple project and processes
  • Experience working with teams / individuals with varied cultural backgrounds & learning styles
  • Intermediate to advanced competency and experience with a variety of computer applications, including Microsoft Suite, MS Project, SharePoint and/or other related project management tools

Senior Operations Specialist Resume Examples & Samples

  • -- Operations -----
  • Responsible for working with the operations team in supporting operations by monitoring overtime, productivity, data analysis, data collection, charting and reporting. May include
  • Understanding of the “Leave” policies --- Short-Term Disability, Long-Term Disability and FMLA
  • Track and communication any issues to the supervisors “pro-actively”
  • Handle any issues and keep an “organized file by year with employees paperwork
  • Four year accredited degree with a minimum of 2 years of experience in either finance, operations or HR
  • Bachelor degree in business, finance or HR preferred
  • HR / Operations/Finance experience within a plant manufacturing environment
  • Strong technical, communication and organization skills
  • Must be proficient in Microsoft Products such as Excel, PowerPoint, etc. Must be at the level to complete presentations in PowerPoint
  • Understanding of the manufacturing environment
  • Knowledge of Kronos 6.2 Version, plus
  • Strong analytical, organization and communication skills

Gwim Senior Operations Rep Resume Examples & Samples

  • Proficient PC skills including Microsoft Office applications
  • Communicate effectively including excellent listening skills and professional phone/email etiquette
  • Ability to manage outbound calls to internal and external clients as a part of the problem resolution process
  • Demonstrate a proven ability to navigate multiple systems simultaneously
  • Capable of multitasking and working efficiently in a high productivity/call volume environment
  • Excellent organization skills; ability to prioritize and handle multiple client requests always exercising sound judgment
  • Maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk

Senior Operations Leaders Resume Examples & Samples

  • Manage terminal operations to ensure service commitments to the customers are met. Identify and improve upon operational efficiencies
  • Directs supervision of managers, Train and Engine (T&E) employees, Clerks, and Yardmasters
  • Develop future leaders through coaching, training, skill enhancement, and performance feedback of subordinate managers
  • Communicate service failures and respond to service inquiries. Ensure attainment of all service and budget goals
  • Develop and maintain strong working relationships with all key business partners
  • Effectively communicate and influence the adoption of strategies that drive Precision Scheduled Railroading
  • Coordinate activities related to derailments and other service disruptions
  • 7 or more years of experience in Rail Operations
  • Railroad industry knowledge
  • Knowledge of terminal operations
  • Problem solving and decision making skills
  • Able to manage multiple tasks, set priorities and achieve results within expected parameters
  • Analytical ability to understand and resolve local issues related to recognizing variances to operating protocols
  • Demonstrate competent knowledge of collective agreements and other applicable regulations
  • Ability to anticipate, be prepared to, and accept change
  • Ability to communicate effectively and build working relationships at all levels of an organization
  • Knowledge of regulatory standards
  • Personal leadership skills

Senior Operations Mnaager Resume Examples & Samples

  • Accountable for the financial performance of all of the operations within the branch
  • Supervises and motivates personnel, up to 200 people
  • Tracking of employee time and attendance using Kronos timekeeping system
  • Supervises and motivates personnel
  • Experience with Kronos a plus
  • Experience managing temporary staff is a plus
  • Background in distribution preferred but not necessary

Senior Operations Specialist Resume Examples & Samples

  • Ensuring the confirmations are correct to avoid incorrect settlements
  • High level knowledge of Treasury Operations functions
  • Knowledge of Systems: TREATS, TCM, MISYS, GTSS, BLOOMBERG is an asset
  • Flexibility in hours of work (between 8:00a.m. to 6:30p.m.)
  • 1 to 3 years of Treasury Operations experience an asset

Senior Operations Specialist Resume Examples & Samples

  • Candidates should be proficient with Microsoft Excel (advanced skill level)
  • Must have cash and custodial position reconciliation experience
  • Preferred knowledge of any of the following systems: BPS (Broadridge), Clearance Pro, CDS, CDCC, Euroclear, BBH, DTC, US Fed Trading, Martini, Global One

Lifecycle Senior Operations Specialist Resume Examples & Samples

  • Lead enhancements to the email marketing operation workflow, including segmentation assessment and development, campaign monitoring and troubleshooting in partnership with the core business stakeholders
  • Drive testing opportunities, insight-gathering, and developing testing roadmap for omnichannel campaigns
  • Develop reporting and share insights that accurately measure the performance of each email campaign on a recurring basis, including the construction of an Operations-specific dashboard
  • Management of data and technical infrastructure supporting the Lifecycle Marketing team such as building requirements with Engineering teams, onboarding of new technologies, and data enrichment
  • Minimum 3-year experience in a technical role on a marketing team
  • Strong experience with SQL and Excel
  • Experience with gathering technical requirements as a Business Analyst or in a similar role
  • Independently motivated with a strong technical background using data and a hypothesis-driven approach to tackling strategic problems and synthesizing results into recommendations
  • A superb communicator, in both formal and informal business situations. Exceptional attention to detail, effective time management, organizational and research skills
  • A results-driven team player who loves to solve problems, can work with cross-functional teams and has the flexibility and agility to adapt to changing and evolving business requirements and objectives

Senior Operations Specialist Resume Examples & Samples

  • Will be responsible for the settlement of all securities (Fedwire, DTC, JPY equities and U.S. equities) in all trading systems - PRISM, NetX360, Broadridge
  • Liaise with system personnel to resolve any system problems
  • In the upcoming months, train and monitor staff in the Broadridge system
  • Assist staff on different settlement issues that may arise during the course of the trading day
  • Daily interaction with the repo & sales desk, various clearing banks, and clients to ensure all trades settle
  • Coordinate with Bank of NY and clearance staff for the upcoming conversion to their platform, including the Tri-party function
  • Assist London staff with any questions they may have relating to their U.S. treasury clearance handled by NY
  • Ensure end-of-day box/fail reconciliation is completed
  • Daily monitoring & reconciliation of the various cash clearance accounts
  • Ensure that staff are cross-trained in all activities relating to our clearance operations
  • Ability to manage U.S.& other currencies in Fixed Income Settlements Securities, Fixed Income Clearing Corp.(FICC), Tri-Party, U.S. and Japanese Equity Settlements
  • Knowledge of Broadridge, BONY and JPM Chase
  • Ability to perform under time constraints and pressure, strong communication skills
  • Overtime may be necessary
  • Will need to work on U.S. holidays when Tokyo markets are open

Power Optimization Center Senior Operations Specialist Resume Examples & Samples

  • Train and mentor new POC Operations Specialist to become proficient in POC procedures and processes
  • Provide subject matter expertise on all POC systems, procedures, processes and applications
  • Respond, evaluate and prioritize incoming alarms to the POC from the generation fleet
  • Evaluate and identify conditions necessitating activation of the Luminant Power Emergency Operations Center and implement emergency procedures
  • Develop and deploy on-line operational monitoring tools within the POC
  • Identify potential plant operational improvement opportunities through effective use of POC software applications
  • Provide recommendations concerning operation and optimization of plant equipment and systems through effective communications with plant personnel and management
  • Support the development of business cases for capital improvements and repairs recommended by the POC
  • Develop/modify/review plant operational procedures as needed for optimal unit/equipment operations
  • Provide technical expertise as requested by power plant management to assist in the resolution of plant operational issues
  • Participate satisfactorily in an ongoing training and qualification program
  • A Bachelor of Science degree in Engineering or a related technical field preferred, six years related Nuclear or Fossil power plant experience
  • Experience in Nuclear or Fossil plant operations
  • Current or previous SRO/RO license or certification for nuclear applicants
  • Established expertise in all aspects of fossil or nuclear plant equipment and systems operations
  • Strong teamwork and collaborative skills
  • Working knowledge of Human Performance principles and practices
  • Working knowledge of troubleshooting Power Plant Operational Issues
  • Familiarity with Reliability Centered Maintenance principles and practices
  • Familiarity with Predictive Maintenance technologies
  • Working knowledge of Smart Signal or other Advanced Pattern Recognition applications
  • Familiarity with contemporary telecommunications technologies
  • Knowledge of power plant equipment condition monitoring and diagnostic technologies
  • Proficiency in the use of Excel, Word, Powerpoint, OSI PI and Access
  • Vibration Level 1 Certification
  • POC Equipment Reliability workstation Qualification
  • POC Thermal Performance workstation Qualification
  • Three years prior Monitoring & Diagnostics Center experience

Senior Operations Project Analyst Resume Examples & Samples

  • Working knowledge of mainframe applications: BOSS/FAST; IDS, Impacs, etc. PC Skills: Microsoft office products including Word, Excel and Outlook
  • Detailed oriented and strong organization skills
  • Superior follow-through skills

Senior Operations Rep Resume Examples & Samples

  • Alpha/numeric data entry experience
  • Experience working in a check processing environment
  • Flexible schedule that includes being able to work weekends/off shifts/overtime during peak processing periods
  • Candidate must be able to work weekends/holidays/off shifts during quarterly peak processing periods

Senior Operations Business Intelligence Analyst Resume Examples & Samples

  • Design reports and define requirements related to applications support for EMR and various projects in SQL, Crystal reports, Reporting Workbench, and other reporting applications
  • Utilize and analyze various data sources and define requirements related to business and quality needs for reporting requirements
  • Support projects, including maintaining reports and application support for EMR and associated data, and applications and affiliates
  • Evaluate electronic quality reporting and data needs in relation to current system(s). Recommend and participate in design, programming, and implementing reporting improvements to enhance management and monitoring for compliance and scorecards
  • Participate in related meetings to support various projects, and work with build team analysts on workflow to report translation
  • Coordinate associated reports; perform operational or procedural changes; design and present educational material; and coordinate communication with inpatient, outpatient, and primary care areas by providing instruction and assistance in utilizing reporting applications and associated data interpretation
  • Maintain current knowledge base and expertise relative to technology and software used in relation to eRecord and functional areas being supported, such as Reporting, Workbench, Crystal Reports, SQL, and analytics reporting tools
  • Develop detailed work plans for assigned projects and assess progress

Senior Operations Technology Specialist Resume Examples & Samples

  • Provide the BG organizations with up to date expert knowledge in OT related subjects, specifically focused on dairy processes
  • Create Corporate OT standards and make sure the standards are accepted and used throughout the organisation
  • Maintain up to date OT expertise by closely following the developments in the field
  • Provide consultancy and advice, when requested and as requested, about OT
  • Develop and maintain a network of relevant peers and organizations in order to keep up with developments in the field of OT

Gwim Senior Operations Rep Resume Examples & Samples

  • Monitoring and maintaining data in FS2 Tracking of Client share activity for Mutual Funds and Alternative Investments
  • Remitting Contingent Deferred Sales Charges and Redemption fees to appropriate Fund Groups
  • Capturing Client transactional history for all share classes
  • Researching and responding to Branch Inquiries regarding Contingent Deferred Sales Charges adjustments
  • Reporting breaks and monitoring collateral balances for Securities Lending Program
  • Break reporting and reconciliation of U.S. Trust omnibus account and underlying account positions

Senior Operations Performance Engineer Resume Examples & Samples

  • Identify and resolve performance bottlenecks either proactively or when reported by customers
  • Recommend and implement changes to remove system bottlenecks promptly under strict SLAs for customer issues
  • Work with the customer support group as needed to resolve performance issues in the field
  • Explore automation opportunity and develop tools to automate some of the day to day operations tasks
  • Provide performance metrics and maintain dashboards to reflect production systems health
  • Conceptualize and implement proactive monitoring where possible to catch issues early on
  • Participate in 24/7 on call rotation
  • The qualified candidate will have an overall experience of 7-8 years out of which at least 5 years of relevant experience in the performance analysis and troubleshooting of production systems
  • BS or MS degree in Computer Science, Engineering, or related technical discipline, or equivalent experience
  • Ability to work collaboratively within a team environment and demonstrate strong influencing and leadership skills
  • The ability to diagnose complex problems and deliver analysis of root cause Desired Skills
  • Extensive experience in Linux OS and Linux monitoring tools
  • Proficiency in UNIX scripting and developing tools using any of Java, Ruby, Python programming language
  • Operating systems (including at least Linux and Windows)
  • CPU/memory architectures
  • Good understanding and hands-on experience of advanced programming concepts (e.g. threads, exceptions and I/O)
  • The ability to diagnose complex problems and deliver analysis of root causes