Operations Senior Specialist Resume Samples

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AW
A Weimann
Assunta
Weimann
61317 Rutherford Plains
Houston
TX
+1 (555) 392 6710
61317 Rutherford Plains
Houston
TX
Phone
p +1 (555) 392 6710
Experience Experience
06/2014 present
San Francisco, CA
Operations Senior Specialist Trade Settlements
San Francisco, CA
Operations Senior Specialist Trade Settlements
06/2014 present
San Francisco, CA
Operations Senior Specialist Trade Settlements
06/2014 present
  • May assist in the development and production of monthly management reporting
  • Approves/provides sign-off of team member’s work (e.g, checker versus maker)
  • Assists team members with day to day activities/provide back-up support
  • Workflow Management
  • Monitors and assists in the resolution of trade issues and inquiries by Clients, RM’s and Brokers
  • Reviews and verifies work of team members
  • Gains efficiencies to improve individual productivity
10/2008 12/2013
New York, NY
Deposit Operations Senior Specialist
New York, NY
Deposit Operations Senior Specialist
10/2008 12/2013
New York, NY
Deposit Operations Senior Specialist
10/2008 12/2013
  • May also assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service
  • May provide monitoring and oversight of production and workflow of the group
  • Reviewing 3rd party vendor websites on a daily basis to retrieve requests, ensure that the data being requested is accurate and provide accurate response
  • Ensure work adheres to regulations and ensure compliance to departmental policies, risk avoidance standards and SLAs
  • Perform clerical operational tasks that are routine and/or repetitive in a fast pace environment
  • Perform quality control functions to ensure accuracy
  • Review procedures and provide updates
10/2002 07/2008
San Francisco, CA
Operations Senior Specialist
San Francisco, CA
Operations Senior Specialist
10/2002 07/2008
San Francisco, CA
Operations Senior Specialist
10/2002 07/2008
  • Performing random sampling check/reviews of the queues processed by CPS and identification & rectification of errors, Tracking and reporting to management
  • Identify and work to remove barriers that slow or prevent the successful attainment of defect reduction and quality goals that will lead to providing CHS as a competitive advantage
  • Assess impacts and provide solutions or direction on strategic and baseline opportunities using a cost, efficiency, effectiveness/value, contractual, legal and compliance perspective. This includes the compilation, analysis and identification of opportunities
  • Coordinate and partner with the business to design new and improved business processes aligned to future strategies. Drive to consider all possibilities and moves beyond current thought processes
  • Lead business solution design by providing input and validating operational process models, monitoring and reporting components, task and service implementations, work management, process start and control, event handling, integration components, and staff alignment
  • Use Lean Six Sigma & other process improvement methodologies to define, analyze, and drive action for improvement to address business performance or operational pain points
  • Ensure that Audit requests, queries, and issues sent to the team (from both internal JPMorgan teams and clients) are actioned accurately and timely (within SLA) in accordance with stated policies
Education Education
Bachelor’s Degree in Accounting Preferred
Bachelor’s Degree in Accounting Preferred
Northern Illinois University
Bachelor’s Degree in Accounting Preferred
Skills Skills
  • Solid and reliable math skills sufficient to understand and calculate statistical information. Solid analytical skills to allow identification of aberrant data
  • Effective communication skills and ability to professionally relay information and work with branch personnel in both written and verbal form
  • Excellent presentation skills and ability to communicate in both written and oral formats
  • Ability to present process performance information in table, chart, and dashboard formats
  • Strong leadership skills to lead a bridge calls or chat conversations to push resolvers for quicker resolution
  • Process Oriented with excellent analytical (able to identify the problem area) and technical troubleshooting skills
  • Good client service skills including ability to liaise effectively with internal groups/clients
  • Results oriented professional with the ability to prioritize multiple tasks
  • Strong controls mindset with ability to handle pressure
  • Excellent communication and relationship building skills including strong orientation towards customer service
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1

Operations Senior Specialist Resume Examples & Samples

  • Proven ability to read and follow instructions
  • Basic Math skills required
  • Willingness to work in a high production, fast paced environment
  • Experience using general office equipment is required
  • Ability to pass 10 key assessment
2

Operations Senior Specialist / Data Entry Resume Examples & Samples

  • Data Entry skills 1-2 years prior/related experience
  • Ability to lift boxes up to 30+ pounds is desired
  • Ability to sit or stand for extended periods of time is desired
  • Hand Eye coordination, manual dexterity and strong attention to detail
  • Basic PC skills preferred
3

Operations Senior Specialist Resume Examples & Samples

  • A Minimum of 1-2 years prior related experience
  • Strong attention to detail is essential
  • 10 key and strong data entry experience required
  • Ability to sit and key for extended periods of time is required
4

Operations Senior Specialist Resume Examples & Samples

  • Requires 2 years mortgage banking or college degree and related office experience
  • Excellent written, verbal and interpersonal communication skills required
  • Working knowledge of mortgage loan documents is preferred
  • Must be able to prioritize work, meet daily scheduled guidelines, and work within required timeframes
  • Ability to research and resolve complex issues
  • Proficient using Microsoft Word, Excel, and Access
  • Knowledge of internal Home Equity and Default systems preferred
5

Mortgage Banking Document Operations Senior Specialist nd Shift Resume Examples & Samples

  • Review mortgage and other supporting documentation to ensure assignment accuracy
  • Knowledgeable of document execution and notarization requirements and policies
  • Other duties and projects as assigned
  • Minimum 2-years Mortgage Banking or Customer Service experience preferred
  • Proficient PC Knowledge (Microsoft Word, Excel, Outlook, Access)
  • Excellent clerical and typing skills
  • Ability to work independently to meet deadlines in a multi-tasking and multi-platform environment
6

Operations Senior Specialist Resume Examples & Samples

  • Excellent verbal and written communications skills, with a clear distinct voice
  • Strong computer skills including: Excel, Outlook, MS Word, etc
  • Ability to learn new information quickly and apply it immediately
7

Operations Senior Specialist Resume Examples & Samples

  • Strong analytical and organizational skills with attention to detail and accuracy
  • Ability to research and resolve issues efficiently and effectively
  • Proficiency with Microsoft Word/Excel
  • Excellent telephone skills
  • Team player in dynamic environment
  • Strong and professional written, verbal and interpersonal skills
8

Mortgage Banking Document Operations Senior Specialist Resume Examples & Samples

  • Research imaging and servicing systems for information and documents needed for assignment creation
  • Create and execute assignment of mortgage and other documents pertaining to the servicing of loans
  • Complete large volumes of assignment requests within SLAs and production goals
  • Knowledge of mortgage origination documents
  • Ability to work overtime as required by business needs
  • Must have the ability to think analytically and creatively in response to problem solving
9

Loan Operations Senior Specialist Resume Examples & Samples

  • Prepare complex loan documentation completely and accurately consistent with approval terms and conditions
  • Provide succinct analysis of client requests and efficiently navigate AFS mainframe system, resolving complex escalations from staff and market as well as provide training
  • Possess comprehensive understanding of complex multi-tier commercial loan products including internally and externally prepared loan documents as well as demonstrate ability to instruct staff on proper procedure on a regular basis
  • Analyze daily/weekly/monthly metric reports, ensuring timely completion of all deliverables while simultaneously providing constructive feedback as it pertains to out of standard items and aging
  • Interact with Risk Officers, Senior Banking Officers, and Credit Underwriters
  • Provide direction and knowledge on client escalations and/or questions, ensuring adherence to bank regulated policy
  • Provide training and coaching as it pertains to quality of completed client transactions
  • Act in an advisory role for Banking Officers/Banking Centers on loan agreement/covenant clarification if required
  • Identify and manage assigned projects while adhering to specified timelines and ensuring concise communication across the organization
  • May act as an Industry Specialist
  • Extensive knowledge of commercial banking, including loan products, deposit products and policies
  • AFS experience preferred Computer skills (including Excel, Word, Outlook)
  • Strong Professional Communication Skills (verbal and written)
  • Commercial Loan System Processing Experience
  • Other systems and processes would include LaserPro, Image System, ParaLender, Deposit System, Credit Application, Workflow Tool, SAR, QuieTrack, and iLien
10

Operations Senior Specialist Resume Examples & Samples

  • Previous experience in motor vehicle operations or with the Department of Motor Vehicles preferred; Knowledge of auto title documents preferred
  • Strong previous customer service experience strongly preferred
  • Must have ability to meet quality and productivity standards
  • Excellent written and verbal communication skills necessary to initiate and respond to client inquiries via telephone and in writing
  • Problem-solving, analytical skills; detail oriented
  • Ability to work in a fast-paced, structured and changing environment
  • Ability to adhere to regulatory and compliance controls and policy requirements
  • Demonstrates strong interpersonal skills; professional and courteous
  • Must display a high sense of urgency
  • Working knowledge of Microsoft Office Products, including Word and Excel
  • HS diploma or GED required
11

Operations Senior Specialist Resume Examples & Samples

  • Ability to demonstrate utmost in confidentiality, discretion and professionalism at all times
  • Ability to lift up to 40lbs. and stand for up to 8-10 hours
  • Open to cross-training in other functions/departments within Card Services
12

Operations Senior Specialist Resume Examples & Samples

  • Complete systemic quality monitoring in TRIPS/DRQ/COE
  • Complete non system quality monitoring for each business
  • Complete quality reviews and provide effective feedback on all quality results
  • Complete Targeted Monitoring on specific criteria as needed or when requested
  • Responsible to communicate individual and team based training and developmental opportunities in regards to the customer experience
  • Lead special projects as needed
  • May assist in the preparation and presentation of Quality information to teams
  • Facilitate different types of meetings (staff meetings, calibrations)
  • Assist fellow Quality Assurance analysts in compiling data, trending results and making recommendations for change
  • Proactively review procedures for updates or enhancements
  • May assist with Quality and Ad Hoc reports for Quality and Operations
  • Recommend system, process, and or procedural enhancements for improvements
  • Self motivated, detail oriented and ability to work in a fast-paced environment
  • Strong Excel, PowerPoint, and Word skills needed
  • High-school diploma or equivalent is required: some college experience preferred
  • At least six months of experience in an Operations area is preferred
  • Requires excellent verbal, non-verbal and written communication skills
  • Demonstrates time management and organizational skills
  • Demonstrates Leadership skills and flexibility
  • Collaborative decision-making and good judgment
  • Preferred Experience
13

PV System Operations Senior Specialist Resume Examples & Samples

  • Submit expedited reports to Regulatory Authorities and business partners
  • Coordinate day-to-day Pharmacovigilance system support to ensure continuity of electronic and paper-based reporting
  • Assist with reporting and data mining activities of the SGSS including compilation of metrics data, the use of Advanced Conditions, setting up of standard queries and the use of reporting tools
  • Perform the duties of an Administrator within the SGSS system. This includes reviewing change requests to ensure that these are appropriate prior to configuration and making a determination on the validation required
  • Make configuration changes within the database and documenting all actions within the Configuration Baseline Document and change request logs
  • Identify, collate, and respond to issues raised concerning the Shire Global Safety System(s)
  • Contribute to the validation, implementation and maintenance of IT computer systems to maximize the effective use of the Shire Global Safety System
  • 10%
  • Maintain Pharmacovigilance electronic data storage (e.g., document management system, websites, shared folders) and archival / retrieval of Pharmacovigilance safety material
  • Train new users on functionality of SGSS
  • Produce/ maintain and/ or provide training on Pharmacovigilance-specific Standard Operating Procedures, Working Practice Documents and Guidelines referring to the use of Global Safety Systems
  • Science Degree or equivalent
  • Minimum of 2 years’ previous Pharmaceutical experience working with Pharmacovigilance or Clinical Trial, databases, including detailed knowledge of Oracle based systems and expedited / periodic reporting regulations. Practical experience with ICH E2B(M) preferred
  • Preferred experience with the ARGUS Safety database
14

Operations Senior Specialist Resume Examples & Samples

  • Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Previous negotiation skills strongly preferred
  • Must be willing to work in an environment that requires some phone-based customer interaction
  • Proficiency with advanced computer functions including MS Office suite strongly preferred
15

Operations Senior Specialist Resume Examples & Samples

  • Graduate (any discipline)
  • 2 years of work experience (preferably with Banking Industry/BPO)
  • Demonstrated ability to identify, analyze, plan, prioritize, and solve problems
16

Operations Senior Specialist Resume Examples & Samples

  • Strong attention to detail and ability to perform well in a fast-paced environment
  • Good analytical skills and ability to meet goals
  • Must be able to work overtime during the week and possible Saturdays when
17

Operations Senior Specialist Resume Examples & Samples

  • Roles & Responsibilities
  • 406 Client Audit Confirmations is a key position within the CCVA (Confirmations, Collateral and Client Valuation) Structure. The candidate is expected to deliver on the following responsibilities
  • Experience in Investment Banking Industry with Knowledge on IB Functions - Trade life cycle and Intermediate knowledge of Derivative Products, Fixed Income Securities and Equities
  • Intermediate conceptual understanding of products across asset classes in IB and TS domain
  • Basic understanding of Client entity types specifically Hedge funds, Fund Administrators, Corporate & Financial Institutions
  • Productivity & Quality, MIS & Reporting and Project Management
  • Excellent communication and relationship building skills including strong orientation towards customer service
  • Strong controls mindset with ability to handle pressure
  • Shift: EMEA & NA
18

IDD Fulfillment New-operations Senior Specialist Resume Examples & Samples

  • Own and resolve service issues from complaints or inquiries to the point of resolution
  • Be an escalation point to research and resolve complex service questions, using multiple systems and points of
  • Excellent written communication skills; able to document and explain complex situations
  • Able to follow processes, identifies gaps, and recommend improvements
  • Working knowledge of check processing preferred
  • Intermediate skill in using Microsoft Excel to analyze data
  • Comfortable with web-based technologies
19

Operations Senior Specialist Reorganization Resume Examples & Samples

  • 1 to 3 years Operations experience
  • 3 to 5 years Reorganization experience
  • 1-3 years Operations experience
  • 3-5 years Reorganization experience
  • Working towards Series 7 license 63 license desired
20

Operations Senior Specialist Resume Examples & Samples

  • Responsible for the creation/modification of general servicing letters
  • Interacts with business owners (Lending, Fraud, CCD, Payments) and the Writing Center of Excellence during the build/modification process
  • Builds the framework and templates for C3 letters in the core processor and the composition engine
  • Perform trouble shooting to identify root cause of failed letters
  • Pushes functional items into the UAT and production environment
  • Educate new members and LOBs on the tool and functionality of the CF letter process
  • Audit work and maintain the databases housing all requests history, text data, and exceptions/rejects
  • Performs ad hoc queries in the letter composition database and provides detailed reporting of the results
  • Microsoft Office Professional
21

Credit Operations Senior Specialist Resume Examples & Samples

  • Provide recommendation to Credit Approval Officer based on a thorough knowledge of credit policy, inclusive of financial statement analysis. Emphasis is placed on accuracy, processing time, regulatory and compliance standards as well as the ability to identify, recommend, and justify policy exceptions that are mitigated by sound credit analysis and appropriate approval levels
  • Spread financial statements, prepare personal and business cash flow analysis and prepare credit package for further review by Credit Approval Officer
  • Independently analyze and evaluate the risk of adding a transaction to the bank's portfolio, with supervision from manager when needed
  • Works effectively in a team environment while assuming individual responsibility
  • Ability to formulate and articulate objective views based on professional analysis
  • Ability to work in a fast paced high production environment performing multiple tasks
  • High level of proficiency in organizing priority setting and issues management
  • Demonstrated PC aptitude and understanding of the Credit Process
  • Underwriting Experience an Advantage
  • Manila CPA Certification and prior business credit experience preferred
  • Bachelor degrees in business finance or economics are acceptable with at least five years prior credit underwriting experience
  • Excellent spoken and written communication skills interpersonal skills strong analytical and judgment skills and strong typing skills needed - redundant (same with first statement)
  • Self motivation and ability to work independently in a fast- paced environment as well as knowledge of bank systems and loan/credit operations needed
  • Results-oriented team player with a high level of proficiency in organizing priority-setting and issues management a must
22

Business Operations Senior Specialist Resume Examples & Samples

  • Basic skills MS Excel, Word and PowerPoint
  • EURC and RSAM Knowledge
  • LOB System Knowledge
  • 1+ years Financial Services Call/Contact Center experience preferred
  • Basic understanding of business function access needs/controls and technology across the firm
  • Ability to work with a sense of urgency and attention to detail
  • Experience in analytical thinkinga Plus
23

Operations Senior Specialist Resume Examples & Samples

  • Graduates, preferably in Commerce - Preferably having first class pass percentage
  • Work experience 12-24 months, preferably in back office/financial service industry
  • Good working knowledge of all MS Office applications particularly Excel Soft Skills
  • Ability to collaborate, partner and work in a team environment
  • Aptitude for identifying Process improvement opportunities
24

Systems Operations Senior Specialist Resume Examples & Samples

  • Have a genuine interest for application operation including analyzing issues in large and complex environments
  • Experience of application management of complex systems is a plus
  • Customer service oriented, with an agile but structured and analytical mindset; as well as a strong drive to achieve results, ensure high quality and solve complex problems
  • Excellent language skills in written and spoken English and Swedish
  • Able to work on your own but also being a team player depending on situation
  • Comfortable working in a high-paced work environment
25

Mortgage Banking Document Operations Senior Specialist Resume Examples & Samples

  • Preferred – Two or more years Mortgage Banking or Financial Services experience
  • Preferred - Bachelor Degree or equivalent work experience
  • Ability to monitor and report operational statistics and management reporting as defined
  • Superior verbal and written communication skills, interpersonal skills, and excellent telephone etiquette
26

Deposit Operations Senior Specialist Resume Examples & Samples

  • Solid knowledge of MS Word, Excel & Outlook
  • Strong PC skills & WPM aptitude
  • Experience working in an operations environment preferably financial institution
  • Experience in the Empower.Net system preferred
  • Experience with the Kofax & Citrix Environments preferred
27

Deposit Operations Senior Specialist Resume Examples & Samples

  • Flexibility to work on multiple tasks and meet deadlines
  • Experience with PC skills and MS Office
  • Ability to work under pressure with efficiency and accuracy
  • Ability to plan and prioritize workload
  • 1-2 years experience processing legal case documents (subpoenas, summons, authorizations) preferred
  • 1-2 years experience with financial services industry and banking operations preferred
  • Experience with legal case processing preferred
  • Knowledge of Bank/department computer applications and systems preferred
  • Associates preferred
28

Deposit Operations Senior Specialist Resume Examples & Samples

  • Adherence to risk management requirements, including regulatory and product changes
  • Processing of miscellaneous customer service requests
  • Research and Problem Solving
29

Deposit Operations Senior Specialist Resume Examples & Samples

  • Review monthly reports from the credit bureau to ensure that data is accurate and make modifications to the system of record when necessary
  • Analyze monthly credit bureau activity reports from each credit reporting agency for trends and disseminate analysis to management
  • Perform various quality control functions to validate data
  • Prepare reports as necessary
  • Work with other groups on various requests to validate and update information associated with credit bureau reporting
  • Complete required training classes and utilize that information to recommend enhancements to procedures and business processes
  • Other tasks (that are not associated with FCRA) may be assigned to the Associate
  • Fulfilling various customer requests
  • Setting up or maintaining customer accounts
  • Strong compliance/regulatory environment knowledge/skills
  • Advanced department specific system functionalities and specific mainframes
  • Solid knowledge of MS Excel & Outlook
  • 2 - 3 years Operations experience, experience working in an operations environment preferably financial institution
30

Deposit Operations Senior Specialist Resume Examples & Samples

  • High School or Equivalent
  • Good Problem solving
  • Above average math skills
  • Compliance/ regulatory environment skills and knowledge
  • Ability to multi-Task attention to details
  • Ability to communicate effectively both verbal and written
  • Working knowledge MS Word,MS Excel and MS Outlook
  • 1-2 Years experience in an operations environment
31

Deposit Operations Senior Specialist Resume Examples & Samples

  • Ensure work adheres to regulations and ensure compliance to departmental policies, risk avoidance standards and SLAs
  • Completion of multiple daily functions such as processing deposits on BIC, data entry of inventory logs into Wall Street Systems, preparing and packaging of outgoing foreign currency sales, and processing of incoming foreign currency purchases in an accurate and timely fashion
  • Perform clerical operational tasks that are routine and/or repetitive in a fast pace environment
  • Research customer and/or branch inquiries as appropriate
  • Maintain quality and productivity targets
  • Identify and escalate suspicious activity
  • Requires multi-tasking and cross training within the department
  • Cash handling experience
  • Ability to multi-task efficiently in a high volume, fast paced, deadline oriented environment
  • Ability to communicate clearly through verbal and written communications
  • Good compliance/regulatory environment knowledge/skills
  • Proficient in MS Word, Excel and Outlook
  • High School or equivalent required, Associate Degree preferred
32

Deposit Operations Senior Specialist Resume Examples & Samples

  • Handling a high volume of time sensitive research and problem resolution in a fast paced, deadline-oriented environment
  • Providing customer service to internal and external customers
  • Learning and understanding Internal Revenue Service (IRS) regulations as they pertain to Individual Retirement Account products
  • Other clerical tasks, as needed
  • Ability to multy task and function efficiently in high volume, fast paced deadline oriented environment
  • 2-3 years experience working in an operations environment
  • Proficiency in PC and MS Office
33

Mortgage Banking Document Operations Senior Specialist Resume Examples & Samples

  • Education: Minimum high school diploma or equivalent required
  • Strong PC skills, includes data entry skills with ability to type 40 words per minute and 10 key skills required
  • Detailed knowledge of mortgage documents preferred
  • Ability to exercise the skills necessary to identify situations that require attention and resolution as well as recognition of issues requiring escalation to manager
  • Possess flexibility and willingness to assist other areas in Line of Business as needed
  • Other duties as assigned
34

Operations Senior Specialist Resume Examples & Samples

  • Minimum of 1-2 years of exposure to Technology & Operations preferably working on initial level troubleshoot
  • Broad based knowledge of technology in CCB Operations
  • Basic communication, influencing, and negotiation skills required to drive the incidents for quicker resolution
35

Deposit Operations Senior Specialist Resume Examples & Samples

  • Processing a high volume of commercial deposits
  • Placing Fed orders
  • Accepting incoming work from armored carriers
  • Gaining proficiency in Compass VMS
  • Balancing commercial inventories
  • Communicating with internal and external business partners
  • Validating commercial orders
  • Prior Teller or cash handling experience required
  • Ability to work in a fast paced environment with daily deadlines
36

Deposit Operations Senior Specialist Resume Examples & Samples

  • Accepting incoming work from Armored carriers
  • Prior Teller experience or cash handling experience required
  • Ability to work in a fast paced, deadline-oriented environment
37

Deposit Operations Senior Specialist Resume Examples & Samples

  • Learning and understanding Internal Revenue Service(IRS)regulations as they pertain to Individual Retirement Account(IRA) products
  • Ability to multi-task and function efficiently in a high volume, fast paced, deadline-oriented environment
  • Proficient MS Office skills
38

Deposit Operations Senior Specialist Resume Examples & Samples

  • Reviewing 3rd party vendor websites on a daily basis to retrieve requests, ensure that the data being requested is accurate and provide accurate response
  • Opening and examining daily mail from each reporting agency for requested information and disseminate any issues to management
  • Performing various quality control functions to validate data
  • Preparing reports as necessary
  • Working with external agencies on various requests to validate and update information associated with the customer
  • Completing required training classes and utilizing that information to recommend enhancements to procedures and business processes
  • Ensuring compliance with department service level agreements, policies, procedures, and/or regulatory and risk requirements
  • Other tasks may be assigned to support activities that occur within Account Services Operations: fulfilling other types of customer requests, setting up and maintenance of customer accounts and customer service to internal/external customers
  • Ability to learn new systems and technology
  • Ability to analyze data, make decisions and implement actions
  • Experience with Fair Credit Reporting Act/Overdraft protection preferred
  • 3 years experience working in an operations environment
  • Team player; able to work independently with minimal supervision
  • Positive attitude and high energy level
  • Solid time management skills
  • Close attention to detail
  • Strong organizational, problem solving and analytical skills
  • Ability to multi-task and function efficiently in high volume, fast paced deadline oriented environment
  • Proficiency in PC and MS office
39

Operations Senior Specialist Resume Examples & Samples

  • Must be able to react and adapt in a deadline driven environment, consistently meet deadlines, solve problems and drive for results
  • Must be comfortable working in a secure environment that is under constant surveillance
  • Ability to organize, prioritize and multitask
  • Strong planning and time-management skills
  • Should be comfortable in an ever-changing environment
  • Strong PC skills (Microsoft Office)
  • Candidate will be expected to be customer focused with a commitment to Total Quality Management philosophies and Chase Card Services business objectives
  • Previous production/operations/logistics/manufacturing experience preferred, but not required
40

Channel Operations Senior Specialist Resume Examples & Samples

  • Work as part of a global channel team
  • Directly responsible for driving own projects to support the global channel team and enable our SAP Partners
  • Content creation for i.e. marketing collaterals
  • Create and manage on-going processes for partners, helping them to analyse team setup, training needs, participation in specific programs, etc
  • Responsibilities include identifying partner and channel team needs, including managing content assembly, coordination and delivery of tools and processes
  • Support the global team to Develop and apply a standardized/consistent Framework
  • Establish feedback mechanisms and provide feedback from key partner personnel into the various SAP Hybris product management and development teams
  • Cooperate closely with our product management and software development departments to keep your knowledge of the SAP products and technology up to date
  • At least Bachelor`s degree in computer science or related subject
  • Excellent presentation, written and oral communication skills in English; proficiency in other languages an asset
  • Self-driven, proactive and highly motivated team-player with the drive to take individual responsibility
  • Ability to work in an agile global setting and team environment across diverse cultures
  • Personal integrity, commitment, taking initiative on your own, endurance and flexibility
  • Passion for quality and continuous process improvement within organizations
  • Good communication and writing skills
  • Highly organized and time-efficient
  • Superior English written communications skills
  • People-centric, very effective team-worker
  • Experienced at independently planning and strategizing
  • Experienced at managing last-minute / tactical changes
  • Competent user of Excel, PowerPoint, Outlook
  • Proactive thinking and acting
  • Understanding the market dynamics of the Enterprise Commerce and Marketing markets
  • Experience of working in Enterprise software environment
  • Good knowledge of SAP Hybris (or other Commerce & Marketing software)
  • Proven commercial acumen
41

Quality Operations Senior Specialist Resume Examples & Samples

  • A degree in a science discipline such as chemistry or microbiology is essential along with greater than five years experience in the pharmaceutical industry, preferably in Quality, Manufacturing Technology, or Regulatory areas, or a position within a Health Authority Agency
  • The ideal candidate will have extensive experience and technical knowledge in chemical, biological and/or pharmaceutical operations
  • The qualified candidate will have in depth knowledge of cGMP regulations for the pharmaceutical industry, specifically FDA and/or EMA. They will possess the ability to assess the right balance between business targets and scientific and quality decisions
42

Warranty Operations Senior Specialist Resume Examples & Samples

  • Apply full control on warranty operation
  • Revise & manage the warrant ability of CKD warranty repairs order done to avoid misuse
  • Collect the data in pre-define format for the purpose of enhancing the feedback to manufacturing / technical support / spare parts / customer case / service operation management / finance
  • Guarantee the correspondence with warranty policy
  • Ensure Accurate recording of the CKD repairs done in order to Build CKD warranty data bank
  • Monitor and manage the pending warranty claim
  • Reconcile the submitted warranty claims with finance
  • Monitor the CBU global KPIs set by warranty manager, [Accumulated Approval Rate (Based on the approved R.O.) , Claim Submission time, Approval rate from the first time]
  • 3-4 years experience in Passenger Cars Automotive business
43

Operations Senior Specialist Resume Examples & Samples

  • Responsible for maintaining the Quality for the business/function
  • Performing random sampling check/reviews of the queues processed by CPS and identification & rectification of errors, Tracking and reporting to management
  • Performing RCAs on the errors and identifying opportunities to mitigate the risk of errors
  • Influence individuals to be more quality centric while processing
  • Training new employees as well as working with existing staff for reduction of errors
  • Communicate with internal teams or partners to facilitate resolution of outstanding items
  • Refer problem / Identify issues on assigned queues and escalate occurrences to team leader or supervisor
  • Assist in data collection / report preparation on various metrics
  • Ensure adherence to departmental policies and procedures
  • Responsible for routine decisions and determination of course of action
  • Research miscellaneous items and identify appropriately based on research performed; escalate discrepancies, all within established guidelines, corporate policies and standards
  • Ensure adherence of operational procedures to complete task in an accurate and timely manner
  • Document procedures and identify requirements for additional controls
  • Bachelor’s Degree with 4+ years of work experience (preferably with Banking Industry/BPO)
  • Good written and verbal communication skills in English
  • Time Management and Analytical Skills
  • Ability to work in a deadline driven environment and tight Service Level Agreements
44

Deposit Operations Senior Specialist Resume Examples & Samples

  • Processing customer date of death requests and complete RI and PA state reporting accurately and in a timely manner
  • Providing excellent customer service for internal and external customer
  • Retaining ownership of customer issues and records any form of customer dissatisfaction into Customer Care and knows to escalate when appropriate
  • Ensuring compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements
  • Tracking of productivity, quality, and other requirements in an accurate and timely manner
  • Participating and helping shape process improvement efforts for the department
  • Utilizing department specific system applications
  • May also assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service
  • Strong listening and problem solving skills
45

Deposit Operations Senior Specialist Resume Examples & Samples

  • Receiving and preparing of New Account Opening Documents
  • Performing required data entry to accurately index documents
  • Ensuring documents are properly retained
  • Perform quality control functions to ensure accuracy
  • Ensure all work is completed in accordance to polices and procedures and best practices
  • Additional duties as assigned
  • 2+ years indexing/data entry experience
  • Intermediate Microsoft Office skills
46

Business Operations Senior Specialist Resume Examples & Samples

  • Experience in Auto Finance Collections preferred
  • Strong analytical, logical and problem solving skills
  • Documentation writing skills
  • Detail orientated with strong organization skills
  • Excellent time management skills with a strong ability to prioritize and multi-task
  • Strong working knowledge of MS Excel / PowerPoint
47

MB Operations Senior Specialist Resume Examples & Samples

  • Maintain responsibility for timely and accurate system updates and loan status maintenance
  • Detail-Oriented
  • Recognizes and escalates issues
  • Displays proficiency in the functional and technical components of the job
  • Adheres to deadlines
  • Achieves work goals
  • Adheres to audit and investor guides An ability and willingness to learn
  • Applies analytical skills
  • Applies knowledge of mortgage banking
  • Demonstrates a sense of urgency
  • Demonstrates a determination to get the job done right the first time
  • Executes flawlessly, meeting all standards of quality
  • Maintains a calm demeanor
  • Plans, organizes and uses time effectively
  • Recognizes and escalates high risk issues
  • Possesses problem solving skills
  • Works diligently without close supervision, self motivated for superior performance
  • Works effectively in a team environment
  • Has Customer Service experience
  • Should be able to understand reports created in excel spreadsheets
  • Ability to adjust to changing priorities while multitasking effectively
  • Ability to learn new policies and initiatives to adapt to new procedures
  • Understands the dynamics of change with the ability to assist others in managing the change process
  • Microsoft Office Suite including Microsoft SharePoint Server proficiency is preferred
48

Voice / UC Operations Senior Specialist Resume Examples & Samples

  • Hands on 5 + years in Operations with expert knowledge of Voice and UC Infrastructure
  • Ability to acquire new skills in a diverse environment
  • Demonstrates effective interpersonal skills; able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others; creative problem-solver
  • High personal integrity, credibility, and energy
  • Essential to this position are demonstrated accomplishments in achieving objectives in a global organization together with the ability to work effectively and independently on cross-functional teams
  • Demonstrated Unified Communication Operations Technical Expertise leading highly complex solutions
49

Mortgage Banking Short Sale Operations Senior Specialist Resume Examples & Samples

  • Researches and responds to internal inquiries from CA Specialist regarding issues such as missing documents, ordering certain third party services and reviewing “specialty flags” in DWS (the modification portal aka “PEGA”) to determine if the account should be serviced within this work group
  • Initiates appropriate form letters sent to the customer from the CA Specialist requesting required documents
  • Verifies and re-sends Home Affordable Modification Program (“HAMP”) packages when needed, initiates missing information letters using existing templates/form letters, orders Broker Price Opinions, Credit Bureau Reports as applicable and requests escrow analysis
  • Good analytical and critical thinking skills with the ability to anticipate potential problems and proactively resolve issues
  • Very good organizational skills with the ability to multi-task
50

Card Operations Senior Specialist Resume Examples & Samples

  • Work experience related to chargeback processing including a full understanding of MasterCard and VISA Chargeback Rules and Procedures
  • Advanced English - written and verbal communication skills is needed
  • Strong verbal, written and interpersonal communication skills with internal colleagues and external clients
51

Managed & Advised Account Operations Senior Specialist Resume Examples & Samples

  • Opening new accounts for Investment Advisors across two managed platforms
  • Performing account maintenance on all accounts that we service
  • Providing exceptional client service while acting as an information resource and liaison between internal and external clients, business partners and Money Managers
  • Building and sustaining strong relationships with key Schwab business partners
  • Working directly with Money Managers, Investment Advisors and Service Teams for informational requests, problem resolution and trade requests
  • Managing workload to meet same day service level standard while focusing on accuracy
  • Processing with a focus on quality in a fast paced environment
  • Handling and/or escalating complex and high risk issues
52

Deposit Operations Senior Specialist Resume Examples & Samples

  • Strictly following established procedures, policies and regulatory guidelines
  • Achieving and maintaining personal and team targets, goals and objective
  • Demonstrating strong research and problem solving skills
  • Demonstrating professional communication skills (both written and verbal) in dealing with Business Line partners and legal requestors (i.e. attorneys, state and Federal law enforcement agents, state and federal government agents)
  • Meeting all legal due dates to be in compliance while ensuring our customer account privacy is preserved
  • PC skills and experience with MS Office Word and Excel
  • Ability to plan and prioritize workload to meet deadlines
  • 1-2 years experience processing legal case documents (subpoenas, summons, and authorizations)
  • 1-2 years experience with financial services industry and banking operations
  • Experience with legal case processing
53

Deposit Operations Senior Specialist Resume Examples & Samples

  • Answering branch calls
  • Forecasting Remote ATM cash needs
  • Funding vendor cash vaults
  • Responding to email inquiries
  • Ordering emergency cash needs
  • Researching problem cash orders
  • Researching of teller differences relative to cash shipments
  • Interaction with vendors and internal business lines
  • Quality control of work
  • Administration of Fiserv cash forecasting system
  • Prior branch or cash handling experience
  • Proficient in Excel and Outlook
54

Deposit Operations Senior Specialist Resume Examples & Samples

  • Receiving and preparing various types of Mortgage closing and post closing documents
  • Ensuring all work is completed in accordance to polices and procedures and best practices
  • Mortgage banking experience
55

Deposit Operations Senior Specialist Resume Examples & Samples

  • Processing, monitoring and validating incoming and outgoing data files from internal business line applications for the processing and transmitting of print data files to 3rd party vendor for the print and mail of Citizens Bank customer facing documents
  • Supporting test requests, running test file test scripts on lower regions to received test results, working with other internal business systems analysts and business lines to test and validate changes to the document that are processed through business application
  • Utilizing internal and external ticketing systems to open production issue tickets and work with internal and external technical team to ensure the issue is fixed in timely manner to avoid service level agreement and customer impact
  • Running large scale IBM mainframe printers and pre-processors, KERN automated mailing insertion machines, and GUI base workflow application platform software to process all incoming print data from upstream business lines applications
  • Advanced problem solving skill and analytical skills
  • Strong ability to multi task & strong organizational skills
  • Strong ability to communicate effectively, verbally and written with all levels of colleagues and 3rd party vendors
  • Strong PC skills, and solid knowledge of MS Word, Excel Power Point and Outlook
  • Ability to influence positive attitudes to drive efficiency, collaborate and engage colleagues through huddles and team warm up meetings to drive new ideas to improve process and productivity
  • Self starter and thinker, able to work through issues and challenges and escalate only when appropriate
  • 2 – 3 years of operations experience, preferably within financial services
  • 1 - 2 years of experience working with IBM large scale laser printer or other mainframe printer
56

Deposit Operations Senior Specialist Resume Examples & Samples

  • Research and problem solving
  • Ability to develop & sustain strong, positive working relationships with internal and external colleagues and business partners
  • Able to work with all levels of colleagues from clerical to senior management
  • Word and Excel proficient
  • General ledger (GL) reconciliation/matching experience
  • Excel – ability to create and update spreadsheets
  • 2+ years of banking operations experience
57

Deposit Operations Senior Specialist Resume Examples & Samples

  • Receiving, processing and balancing commercial deposits
  • Retrieving, verifying and transmitting commercial cash and coin orders
  • Minimum 2 years banking or prior cash handing experience
58

Operations Senior Specialist Resume Examples & Samples

  • Fulfillment Administration
  • Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff
  • Experience with Medicare and Medicaid eligibility or claims preferred
  • QNXT experience preferred
  • Must possess strong organizational and analytical skills
  • Prior strategic sourcing or fulfillment experience is preferred
  • Strong, clear, concise, and analytical written and oral communication skills
59

Operations Senior Specialist Resume Examples & Samples

  • Graduate Degree and minimum 1-5 year work experience in Customer Service Help Desk environment preferred
  • Excellent Customer Service and interpersonal skills
  • Demonstrate the flexibility, concern, and control while practicing JPMorgan Chase values
  • Experience working in a fast paced, Production driven environment
  • Demonstrate the ability to progress in an multi-platform environment
  • Self-starter, with multi-task focus
  • Proficient with Microsoft Word, Outlook and Excel
  • Demonstrate the ability to achieve a working knowledge of the Image Archive products, Business Workflow and Functionality
  • Ability to be flexible
60

Operations Senior Specialist Resume Examples & Samples

  • 2+ years experience in a customer service or operations environment
  • Strong independent decision making, sound judgment, analytical and research skills required
  • Must be proficient in Word, Excel, Access and PowerPoint
  • Self starter, creative thinker, motivated to learn and operate independently
  • Customer focused and ability to multi-task between multiple projects and assignments
  • Strong interpersonal skills, ability to communicate clearly and concisely internally and externally at all levels
  • Ability to use creative problem solving techniques to solve business issues and meet deadlines
  • Effectively adapt to necessary changes in work requirements, roles and responsibilities
  • Deliver accurate, thorough and high quality work
  • Excellent team player skills
  • Effective verbal and written communications skills
  • Knowledge of bank policy and procedures
  • Able to lift up to 25 pounds
  • Ability to develop and maintain effective working relationships internally and externally
61

Deposit Operations Senior Specialist Resume Examples & Samples

  • Processing of E-Post transactions
  • Involvement in Root Cause Problem Solving sessions where minute taking and task follow up are required
  • Previous customer service, especially handling incoming phone calls
  • Strong written and verbal communications Skills
  • Word and Excel proficient, including ability to create and update spreadsheets
62

Deposit Operations Senior Specialist Resume Examples & Samples

  • Processing Bank by Mail deposits
  • Fulfilling foreign currency orders
  • Balancing head cash
  • Ordering and verifying foreign currency shipments
  • Entering branch logs into Wall Street
  • Extracting and printing Staffware requests
  • Proactively advising management of impending problems or obstacles
  • Minimize financial risk to the bank
  • Prior branch and cash handling experience
63

Nonclinical Operations Senior Specialist Resume Examples & Samples

  • Demonstrates knowledge of the drug development process and GLP requirements for studies
  • Strong study management track record showing clear proficiency in nonclinical project management skills
  • Demonstrates detailed understanding of nonclinical protocols, and a general understanding of study data
  • Possesses excellent written and oral communication skills
  • Ph.D. (or equivalent degree) and 0-3 years relevant work experience, or
  • M.S. (or equivalent degree) and 3+ years relevant work experience, or
  • B.S. (or equivalent degree) and 6+ years of relevant work experience
64

Credit Operations Senior Specialist Resume Examples & Samples

  • Compile audit results
  • Follow up on audit results
  • Communicate regularly with Underwriters, Bankers, Credit Analysts and Operations to manage audit performance, notify of expectations, manage waivers, and ensure timely completion of all audit follow ups
  • Effectively manage work assignments and act with sense of urgency
  • Help partners manage Request for Payment process with dealer contacts
  • Escalate issues to credit, sales, operations and audit partners
  • Manage monthly financial statement spreading for analysis by credit partners
  • Assist with creation of Credit Approval Packages (CAP)
  • Maintain credit files
  • Comply with retention rules
  • Manage changes to dealer information
  • Identify and implement business process improvement projects
  • Business degree or 3-5 years of operations finance, or accounting experience is preferred
  • 1-3 years of commercial credit or audit finance experience desired
  • Proven technology skills including Microsoft Excel, Access database, and online business systems
  • Excellent organizational skills and ability to prioritize multiple tasks with accuracy and timeliness
  • Proven ability to multi-task, type while reading , view multiple screens in a time sensitive environment
  • Must be highly adaptable to change and motivated team player
  • Must have ability to research and resolve issues
65

Deposit Operations Senior Specialist Resume Examples & Samples

  • Researching routine customer, brand, and or bank inquiries
  • Determining the source of problems and working to resolve them accurately and within quality control and service level agreement requirements
  • May assume additional responsibilities as requested by management; may include reporting responsibilities which would entail creating, monitoring and analyzing
  • Provides training and/or feedback for new and existing staff members
  • May request multi-tasking and cross training within the department
  • May assume department administrative duties as required
  • May interface with other departments on projects on or initiatives
  • Multi-tasking and ability to provide backup support in all aspects to staff
  • May provide monitoring and oversight of production and workflow of the group
  • 2-3 years of experience working in an operations/production environment
  • Ability to multi-task and good organizational skills
  • Working knowledge of MS Word, Excel and Outlook
  • Ability to lift up to 50lbs
  • Mortgage document knowledge is a plus
  • Solid compliance/regulatory environment knowledge skills
  • Prior experience in financial services operations
66

MB Operations Senior Specialist Resume Examples & Samples

  • Subject matter expertise of First Mortgage Fees
  • Ability to follow complex methods, policies and procedures
  • Demonstrated ability to navigate MB Guide to source policy/procedure
  • Perform monthly fee monitoring activities to ensure compliance with policy/procedure
  • Act as a Subject Matter Expert for projects assigned by Operations Group Manager and follow project through from discovery to implementation
  • Create functional operating instructions based on business requirements
  • Cultivate internal and external relationships
  • Provide support to management, as needed or directed
  • 1-3 years experience in usage of Microsoft office applications, excel and word, power point, Share Point, preferred
67

Operations Senior Specialist Resume Examples & Samples

  • Manages the corrective action activities related to the utilization management of Operating Effectiveness for Independent Physician Associations weekly error reporting with multiple business segments
  • Monitor and validate the weekly Operating Effectiveness for Independent Physician Associations error detail results
  • Manages the corrective action activities related to the utilization management for Independent Physician Associations audit findings across all Independent Physician Associations, including National Committee for Quality Assurance audits and any other program audit
  • Manages the request for Independent Physician Associations of utilization management information related to new Independent Physician Associations development
  • Develops and reports the utilization management data elements for Independent Physician Associations activity to Delegation Oversight
  • Develops and maintains all utilization management Policy & Procedures for the Independent Physician Associations
  • Responds to all audit requests for sample selects and presents cases, as required
  • Conduct ongoing monitoring of weekly error result data files for five business segments to ensure accuracy and completeness
  • Manage the weekly Centers for Medicare and Medicaid Services results tracking for Precertification, including gathering detail result files from multiple internal and external business partners
  • Manage the weekly Pre-Cert Corrective Action Plan for Centers for Medicare and Medicaid Services results tracker submission
  • Track known errors for the Pre-Cert Corrective Action Plan for all business segments for Pre-Audit Issue Summary (Impact Analysis) reporting
  • Manage the weekly universe error analysis for all business segments
  • Report the weekly Compliance Program Effectiveness results for Cigna-HealthSpring, Arizona, Texas Medicare-Medicaid Plan, and Leon
  • Track and report the weekly Centers for Medicare and Medicaid Services Corrective Action Plan error rate and pre-service Organization Determination decision timeliness for Operational Command Center and Customer and Provider Scorecards reporting
  • Manage and coordinate the Centers for Medicare and Medicaid Services remediation activities for Cigna-HealthSpring Utilization Management business function and the internal/ external business segments
  • Conduct weekly focus universe review with Cigna-HealthSpring, Arizona, Texas Medicare-Medicaid Plan and Leon
  • Assist with First Tier, Downstream and Related Entities universe validation reviews
  • Ensure all Policy and Procedures for the Precertification team are up-to-date and compliant
  • B.S. or B.A. in business or health care related field required
  • Minimum of seven years’ experience in operations, compliance or audit
  • Health Insurance experience required
  • Medicare Advantage experience preferred
  • Experience in Utilization Management, preferred
  • Demonstrated strong organizational and leadership skills
  • Demonstrates problem-solving and analytical skills
  • Knowledge of utilization or case management, cost containment services, managed care, insurance coverage, and financial management
  • Ability to build solid working relationships with staff, matrix partners, customers and providers
  • Demonstrated process improvement experience
  • Excellent analytical and organizational skills required
  • Excellent interpersonal and communications skills with nursing staff, physicians, nurse practitioners and other health workers involved in the care of a member
  • Extensive knowledge of medical management processes including authorization rules and contracting methodology
  • Ability to meet deadlines and manage multiple priorities, and effectively adapt and respond to complex, fast-paced, rapidly growing, and results-oriented environments
  • Able to work in a dynamic, fast-paced team environment and to promote team concepts
  • Experience managing process workflows
  • Ability to develop statistical measures for the purposes of evaluating process efficiencies
  • Ability to present process performance information in table, chart, and dashboard formats
  • Excellent presentation skills and ability to communicate in both written and oral formats
  • Strong knowledge of Microsoft Office products including Excel, PowerPoint, Word, and Access. Mastery skill in Excel required
68

Deposit Operations Senior Specialist Resume Examples & Samples

  • Performing quality control functions to ensure accuracy
  • 2+ years indexing/data entry experience 
  • Understanding of Lean Principle
69

Mortgage Banking Operations Senior Specialist Resume Examples & Samples

  • Use Organization and Technical Knowledge: defined by behaviors such as demonstrating the ability to understand financial concepts and analyze financial data; understanding business principles
  • Adheres to Deadlines: Adherence to clear deadlines intended to ensure that work is processed with the required timeliness. Ability to prioritize work
  • Maintains proper risk and control environment: Adheres to compliance with audit, legal, and /or regulatory requirements
  • Problem Resolution: Analyzes problems and identifies potential solutions
70

Operations Senior Specialist Resume Examples & Samples

  • Process audit confirmation requests
  • Ensure that Audit requests, queries, and issues sent to the team (from both internal JPMorgan teams and clients) are actioned accurately and timely (within SLA) in accordance with stated policies
  • Answer to hotline calls from Clients/Auditors/Internal JPMorgan employees during the assigned slot
  • Participate in UAT (user acceptance testing) of enhancements and changes to Audit Confirmation systems
  • Follow 100% compliance to process related Policies, Guidelines and Controls
  • 2+ years experience in Banking Industry with preliminary knowledge of Investment Banking products preferably Derivatives
  • Good client service skills including ability to liaise effectively with internal groups/clients
  • Control mindset with strong attention to detai
  • Strong problem solving skills to get to the root cause of issues and resolve them
  • Tech savvy with an aptitude to quickly learn and understand relevant systems and applications including upstream/downstream linkages
  • Self starter able to prioritize key tasks effectively
  • Intermediate Excel and MS Access Skills
  • Advanced Excel skills and MS Access skills (i.e. pivots, Vlookup, etc.)
  • Intermediate knowledge of any / all Investment Banking products
71

Business Operations Senior Specialist Resume Examples & Samples

  • Develop and lead team of Specialists
  • Lead by example and coach on key behaviors to drive results
  • Communicate both verbally and written
  • Ability to influence internal and external business partners
  • Drive risk and control initiatives
  • Minimum of two years management experience strongly preferred
  • Advanced proficiency with computer functions with MS office suite strongly preferred
72

Deposit Operations Senior Specialist Resume Examples & Samples

  • 1+ years of prior branch or cash handling experience
  • 1+ years of strong customer service skills
  • 1+ years proficient in Excel and Outlook
73

Fskk Operations Senior Specialist Resume Examples & Samples

  • Supporting both FSKK Operations and Business Development as a team member
  • Execute all range of daily, monthly and ad-hoc operations of FSKK
  • Improve operation productivity and quality
  • Ensure and update operation workflow adheres to Legal, Risk and Compliance policies, and implement new process based on business requirements
  • Report operation status and issues
  • Support Dalian FSKK operation team
  • Function as a FSKK OPS liaison point to offshore entities such as Bermuda, Luxembourg and UK, when required
  • Support English communication of the team
  • More than 3 years of securities company related job experience or financial company’s back office operation related job experience (preferable)
  • Have business level communication capability in English
  • Basic knowledge of database (Access database etc.)
  • Ability to communicate internal and external people
  • Ability to adapt to changing business need
  • Self- motivated and detailed oriented
74

Compute Operations Senior Specialist Resume Examples & Samples

  • Quality Assurance of delivered technical services
  • Governance of IT partners to ensure that the solutions delivered are aligned to the defined operational requirements
  • Monitoring technical KPI’s with the IT delivery partners
  • Compute systems performance tuning and capacity management
75

Operations Senior Specialist Resume Examples & Samples

  • Use Lean Six Sigma & other process improvement methodologies to define, analyze, and drive action for improvement to address business performance or operational pain points
  • Use quantitative & qualitative analysis to identify key opportunities for improvement
  • Lead business solution design by providing input and validating operational process models, monitoring and reporting components, task and service implementations, work management, process start and control, event handling, integration components, and staff alignment
  • Coordinate and partner with the business to design new and improved business processes aligned to future strategies. Drive to consider all possibilities and moves beyond current thought processes
  • Assess impacts and provide solutions or direction on strategic and baseline opportunities using a cost, efficiency, effectiveness/value, contractual, legal and compliance perspective. This includes the compilation, analysis and identification of opportunities
  • Responsible to demonstrate results through cost-savings, quantifiable efficiencies, quality and service impacts of process improvements
  • Develop and manage project plans throughout project lifecycle; includes prioritization, risk mitigation and monitoring progress
  • Identify and work to remove barriers that slow or prevent the successful attainment of defect reduction and quality goals that will lead to providing CHS as a competitive advantage
  • Provides constant, ongoing communication to ensure barriers/obstacles to business process improvement are removed and necessary support is always provided
  • Will act as a mentor and/or provide training to other staff
  • Deliver various reporting of activity and other significant attributes as requested
  • Maintain a positive working relationship with teammates and matrix partners
  • At least 4 years of experience in process improvement and translating changes into implementation and change management plans (DMAIC preferred)
  • Self-directed and capable of leading a team of professionals as a cross organizational team leader, to drive process and quality improvement
  • Works well with larger groups from a wide range of organizations, as well as reporting out to senior executives
  • Continually strive to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs
  • Experience managing in a virtual environment or across multiple locations is preferred
  • Business Acumen: Demonstrated excellence in decision making skills, excellent communication, interpersonal and negotiation skills
  • Business Application: Ability to initiate research, plan and coordinate and organize
  • Experience in expense management with ability to understand service center-level and customer impacts
  • Location – Nashville, Baltimore, or Houston; careful consideration given for other locations or Remote/Work-From-Home if the candidate is willing to travel as needed
76

Deposit Operations Senior Specialist Resume Examples & Samples

  • Processing bank by mail deposits
  • 1 - 3 years of prior branch and cash handling experience required
  • Strong interpersonal and customer service sills
77

Custody Operations Senior Specialist Resume Examples & Samples

  • Process income and corporate action related events for a select portfolio of Citi clients – both as a maker as well as a checker of other team members’ work
  • Work closely with Citi Clients across the globe
  • Be responsible for delivering quality service and solutions to our Clients
  • Cooperate with other Citi teams placed in Europe, America and Asia to ensure timely and accurate execution of the process
  • Be involved in regional projects and initiatives and lead those that originate from local (Poland) area
78

Deposit Operations Senior Specialist Resume Examples & Samples

  • Monetary adjustments
  • Maintenance of account information
  • Monitoring account activity
  • Reviewing and fulfilling customer correspondence requests
  • Fulfilling requests from other internal business lines for information or monetary adjustments
  • Preparation of reports as necessary
  • Receive and process payments
  • Research missing paperwork and apply late charges
  • 1 - 3 years of advanced problem solving skills and analytical skills
  • 1 - 3 years strong math skills
  • 1 - 3 years solid knowledge of MS Word
  • 1 - 3 years solid knowledge of MS Excel & Outlook
79

Mortgage Banking Operations Senior Specialist Resume Examples & Samples

  • Subject matter expertise of First Mortgage Fees
  • Strong technical aptitude and analytical skills
  • Perform monthly fee monitoring activities to ensure compliance with policy/procedure
  • Analyze root cause of exceptions found to determine if systemic or user issue
  • Research system functionality to determine and identify potential design, simplification and control improvements
  • Notify management of process gaps and deficiencies or opportunities for improvement in the form of written finding and recommendations
  • Understand and follow policies and procedures
  • Maintain an audit ready environment
  • Act as a Subject Matter Expert for projects assigned by Operations Group Manager and follow project through from discovery to implementation
  • Communicate impacts to business to support and initiate change control
  • Create functional operating instructions based on business requirements
  • Cultivate internal and external relationships
  • Four year college degree or equivalent work experience
  • 3-5 years experience in Mortgage Operation environment, preferred
  • 1-3 years experience in performing Quality Control audits, preferred
  • 1-3 years experience in usage of Microsoft office applications, excel and word, power point, Share Point, preferred
  • Strong oral and written communications
  • Possess good analytical skills and problem solving capabilities
  • Accurate and detail oriented
80

Glasshouse Operations Senior Specialist Resume Examples & Samples

  • A good understanding of plant genetics or breeding
  • A Degree or HND in Agricultural or Biological science or relevant research experience is essential
  • Experience of working within and leading a small team
  • Experience of working in a breeding team (1-3 years)
  • Experience of working with plants in a glasshouse or field environment
  • Experience of working with tight and changing deadlines
  • Experience of working with breeding related software (SPIRIT), used in the planning and management of breeding programs
  • Ability to motivate and develop a small dedicated team
  • Good planning and organising skills
  • Confidence in communicating with people at different levels in the company and externally
  • Practical approach to work (indoor and outdoor work required)
  • Ability to meet multiple deadlines without compromising quality
  • Ability to prioritise, especially under pressure
  • Proactive approach to dealing with problems and looking for innovative solutions
81

Collaboration Operations Senior Specialist Resume Examples & Samples

  • Operational support of Skype, WebEx, Cisco Video conference and voice/audio teleconference
  • 2nd/3rd level support collaboration services
  • Support for Service Delivery and Service Support escalations
  • Partner with Service Providers & Diageo teams to integrate service improvements into Diageo’s ongoing Operations
  • Act as Service Introductory Manager and Service Introductory Lead on collaboration services
82

Operations Senior Specialist Resume Examples & Samples

  • Provides analysis of business data using spreadsheet and database tools
  • Works with department contacts to identify solutions to business problems using analysis of business and MIS data
  • Multi-tasking will be necessary in the position
  • Manages and supports analysis for a variety of ad-hoc and recurring reports
  • Supports leadership with a variety of administrative responsibilities
  • Maintain flex reporting for business units (schedule adherence)
  • Must be able to adapt quickly to a changing environment with changing priorities
  • Must possess exceptional time management and organizational skills
  • Must be able to interpret, review, and critique processes and make recommendations for improvement
  • Demonstrate ability in problem solving and creative thinking
  • Experience in leading several complex initiatives
  • Must be able to track and resolve issues and communicate resolution to impacted teams and managers
  • Strong interpersonal skills with ability to interact with executive management
  • Positive and professional with good problem solving ability
  • Must have extensive knowledge in Microsoft Excel and various database applications
  • Extensive knowledge of Time and Attendance, eWFM and eSP
83

Derivative Operations, Senior Specialist Resume Examples & Samples

  • Support day-to-day operations of derivative products including OTC FX Options, Listed Futures & Options, and Credit Default Swaps
  • Accurately input and/or verify deal inputs and life cycle events including amendments, expirations, exercises, and terminations in internal system
  • Confirm and process settlements by daily cut-off times; perform thorough check of manual payments to ensure correctness
  • Review various trade and settlement reconciliations; investigate and resolve discrepancies in a timely manner
  • Maintain strong knowledge of exchange (CME, CBOT, LIFFE, EUREX, SIMEX) requirements governing the maintenance and clearing of futures & options products, as well as OTC FX Option requirements governing the calculation of premiums and currencies bought and sold
  • Acquire and sustain a broad understanding of the group's other functions and be able to effectively interface with such functions and/or provide support as needed
  • Maintain a fundamental understanding of the ISDA requirements governing the documentation of credit derivative products
  • Acquire and maintain a solid understanding of Dodd-Frank Act rules and regulations impacting derivative operations
  • 2 or more years of operations experience within a banking/investment banking environment and Associate’s or Bachelor’s degree desired; Derivatives experience a plus
  • Strong attention to detail and excellent customer service skills
  • Ability to effectively time manage and prioritize multiple responsibilities
  • Strong organizational, written, and verbal communication skills
  • Proficient in PC applications including Excel and Word
84

Operations Senior Specialist Trade Settlements Resume Examples & Samples

  • Reviews and verifies work of team members
  • Approves/provides sign-off of team member’s work (e.g, checker versus maker)
  • Problem/Conflict Resolution
  • Monitors and assists in the resolution of trade issues and inquiries by Clients, RM’s and Brokers
  • Interacts with other BBH departments on resolution of issues
  • Communicates professionally and constructively to effectively resolve issues in order to minimize risk and exposure
  • Escalates to the Supervisor any potential exposure items on trades not settling by deadline or failed trades
  • Helps to identify and document errors in an effort to reduce exposures
  • Conducts intraday and end of day reconciliation of daily work
  • Reviews and ensures daily output standards for both quality and timeliness are met, i.e. re-verify confirm matching and enriching settlement instructions for accuracy
  • Coordinates control/production related activities such as viewing settlement queues and various trade reports
  • Coordinates intraday and end of day prioritization and reconciliation of daily work/proof and control
  • Helps to ensure all deadlines and requirements are being met
  • Performs daily production and review of reports incoming and outgoing, i.e. fail report, T+1, FX Analysis, etc
  • Provides timely and accurate responses to trade inquiries such as: Fail trade research, Trade copies, Market Practice requirements, Market to Market transfers
  • Client Relations
  • Provides superior client service
  • Ensures timely response to internal and external requests
  • Builds and maintains relationships at all levels both within and outside the organization
  • Communicates as part of a team
  • Ensures all deadlines and requirements are being met
  • Challenges all processes, procedures and practices
  • Helps to enhance the productivity of the unit
  • Identifies and documents errors in an effort to reduce exposure
  • Gains efficiencies to improve individual productivity
  • Provides training on BBH settlement systems to new employees as well as training existing employee’s on new task and functions within the group
  • Assists team members with day to day activities/provide back-up support
  • Leverages understanding of the big picture/how specific function impacts the firm
  • Contributes to Division or Firm process improvement activities
  • May assist in the development and production of monthly management reporting
  • 3 to 5 years of industry experience
  • Knowledge of one or more product areas within Operations and its process
  • Ability to communicate professionally with all levels through effective verbal and written skills
  • Organizational skills and detail-oriented
  • Proactive self starter who is detail and goal oriented
85

Operations Senior Specialist Resume Examples & Samples

  • Strong Organizational skills. Ability to multi-task numerous projects simultaneously required
  • Experience in pre and post charge off collections preferred
  • Advanced in MS Office skills (i.e. Word, Outlook, PowerPoint, Excel, Access, Visio) required
  • Analytical and decision making skills required
  • Root Cause Analysis Skills required
  • Process Experience preferred
  • Ability to adapt to immediate changes in process and daily functions
  • Risk and Control Self Assessment Experience preferred
  • Experience with Retail Overdraft Collections systems required
86

Home Lending Document Operations Senior Specialist Resume Examples & Samples

  • Preferred - One or more years Mortgage Banking environment
  • Knowledge of Windows XP, MS Word, Excel, Visio, and PowerPoint
  • Strong working knowledge Chase Servicing / Production systems
  • Excellent verbal and written communication skills; excellent telephone etiquette
  • Ability to organize and multi-task in a fast-paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
  • Ability to meet deliverables and function calmly in situations of high stress and tight timetables
  • Ability to think independently
  • Effectively and professionally represent yourself, your department, and your manager; always presenting one's self as a credit to JPMorgan Chase
87

Home Lending Document Operations Senior Specialist Resume Examples & Samples

  • Ability to communicate effectively, build and maintain rapport with customers, third parties, investors, colleagues, peers, and other departments
  • Effectively and professionally represent yourself, your department, and your manager
  • Ability to work overtime
  • Ability to lift 30+ lbs required for some positions
  • Ability to stand for long periods required for some positions
  • Ability to type 40-50 words per minute required for some positions
  • Excellent eyesight and attention to detail
  • Excellent manual dexterity and ability to perform repetitive tasks at a high rate of speed