Senior Manager, Operations Resume Samples

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JW
J Walsh
Jayme
Walsh
5811 Emmanuelle Junctions
San Francisco
CA
5811 Emmanuelle Junctions
San Francisco
CA
Experience Experience
04/2014 – present
Phoenix, AZ
Senior Manager Operations Excellence
Phoenix, AZ
Senior Manager Operations Excellence
04/2014 – present
Phoenix, AZ
Senior Manager Operations Excellence
04/2014 – present
  • Facilitates plant leadership and Focus teams in developing annual work plans and glide paths towards CBN targets
  • Coordinates with the central team and Op Ex managers at other sites to ensure implementation consistency with the rest of the network
  • Provides direction and support to the formulation, evaluation, strategy setting and presentation of product and process solution improvements
  • Develops facility specific projects through completion and serves as project leader during development and approval
  • As a change agent – influences change management at the manager, peer and subordinate level including business unit leadership
  • Takes ownership of developing the site level work plan supported by the weekly action plan, and ensures a high-level assessment of systems
  • Takes ownership for maintaining and tracking operating performance and financial impact compared to the 2-3 year glidepath
01/2007 – 11/2013
Boston, MA
Senior Manager, Operations
Boston, MA
Senior Manager, Operations
01/2007 – 11/2013
Boston, MA
Senior Manager, Operations
01/2007 – 11/2013
  • Assist Managers with personnel administration including conducting interviews, training, performance management, career development, etc
  • Manage and develop staff members to include hiring, performance management, staff training etc
  • Manage the MA’s personal MA Assistants with respect to PMM’s, CMTT, and other general management (up to about 35 assistants)
  • Establish effective working relationships with direct reports and manage performance
  • Create solutions for identified process improvement areas and work with management team to implement
  • Work with third party laboratories to develop assays and manage the writing of analytical assays as InterHealth control documents
  • Work with Business Solutions Development Manager and team members to ensure that the best applicants are placed with a release rate of less than 5%
05/2001 – 11/2006
Phoenix, AZ
Senior Manager Operations
Phoenix, AZ
Senior Manager Operations
05/2001 – 11/2006
Phoenix, AZ
Senior Manager Operations
05/2001 – 11/2006
  • Coach and develop associates, supervisors and managers for performance improvement and for their own career development
  • Identifies continuous improvements that will improve unit costs and service provided to the client
  • SLA & KRA Performance Management 
  • Lead the management Support within the Information Management production environment by
  • WFM Management – Service Level; Work Prioritization Strategies, Productivity (Reducing Shrinkages & tracking AHT) 
  • Manage workflow and resources to consistently meet our service standards even under pressure situations 
  • Work with technology to formulate technological solutions for operations to improve efficiency and quality
Education Education
Bachelor’s Degree in Business Management
Bachelor’s Degree in Business Management
Harvard University
Bachelor’s Degree in Business Management
Skills Skills
  • Advanced Other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
  • Align communication, accountability, resources & processes to ensure strategic priorities yield measurable and sustainable results
  • High approachability factor, strong builder of effective teams, and a strong motivator of others
  • Strong believer in personal learning and self-development and has a strong sense of 'self-knowledge'
  • Advanced other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
  • Advanced other Strong knowledge of modern call center systems and ability to utilize them to their maximum potential
  • Ability to deal with clients in a professional and courteous manner by developing and leveraging professional working relationships
  • Advanced Other Strong knowledge of modern call center systems and ability to utilize them to their maximum potential
  • Extremely detail oriented, very well organized, able to manage time and multi-task to accomplish a wide variety of tasks with conflicting priorities
  • Intermediate Other In-Depth functional knowledge and broad multi-functional knowledge
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1

Senior Manager, Operations Resume Examples & Samples

  • Ensure the implementations and operations of all internal control procedures are in compliance with the regulatory requirements and market practice
  • Oversee day-to-day activities of all operations functions relating to clients transactions, service requests, clearing and settlement and corporate action to ensure that the Bank’s policies, operational guidelines are duly adhered by team members
  • Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers and also to ensure that the nature, complexity and value of transactions are processed by team members who possess the compatible expertise
  • Manage and oversee all third party vendors/custodians and other relevant stakeholders supporting the Operations department
  • Plan and conduct operational reviews including but not limited to arranging regular meetings within the department and enhancing the areas which have identified control weaknesses
  • Effectively partner with front office and other functional leaders to deliver the best solution and help driving the recommendations and best practices
  • Approve transactions within the delegated authorities as granted
  • Build out an operational quality control function and support the department in responding to compliance and audit, and partnering with ORM and Risk Management
  • Monitor morale and constantly motivate staff to ensure that optimum level of productivity and service standards are achieved
2

Senior Manager Operations & Services Resume Examples & Samples

  • Establish and maintain the Project Manager pool across all regions. Continually assess/monitor professional change management skills levels within the Project Manager Practice Pool, establish the learning pathway and ensure optimal skill/resource allocation. Develop and monitor related service KPIs for the Project Manager Pool in close cooperation with the whole OCG management team
  • Ensure project portfolio delivery as per agreed business cases / business ideas. Ensure efficient communication to global Service Lines, Group Operations Investment Governance Committee and other investment governance bodies across the bank. Handle risks and issues effectively
  • Establish strong partnership with Group Operations Service Lines and Service Delivery, IT Delivery and other GCOO functions
  • Establish an optimal, standardized end-to-end delivery lifecycle (SDLC)
  • Ensure efficient communication to regional Service Delivery units and other stakeholders in the region
  • Ensure effective handling of risks/issues in the region
  • Ensure people oversight for all OCG resources located within region
  • Manage all logistical aspects relating to OCG within the region (e.g. co-location with IT delivery units)
  • Senior ED / MD with a strong background in Operations, Finance, IT or related areas
  • Multiple years of experience in various large scale change/project management roles. Proven track record in successfully delivering projects and complex programs
  • Strong analytical skills, problem-solving ability and structured thinking
  • Strong relationship management skills and ability to manage senior stakeholders
  • Proven ability to maximize organizational efficiency and commercial management
  • Ability to manage vendor relationships and to work in virtual program setup
3

Senior Manager Operations Resume Examples & Samples

  • Systems Initiatives
  • Operational Risk Management
  • 1) Markets: The incumbent requires an expert knowledge of Canada’s financial services marketplace and more specifically the insurance market
  • 2) Business: Due to the complexity of the Creditor Insurance business, knowledge must span strategic planning, business development, product design and pricing, customer experience delivery, systems strategy and implementation, business operations, insurance industry best practices, insurance litigation management and risk management. The incumbent must also have extensive knowledge on insurance policy administration, underwriting, claims, accounting and contract provisions
  • 3) Technical: The incumbent is expected to have a deep specialized knowledge of life, health and accident insurance management (underwriting, risk, claims, operations, insurance administration and customer service delivery)
4

Senior Manager, Operations Resume Examples & Samples

  • National Team of Sales Coordinators who directly support the mobile mortgage sales representatives across the country
  • Onboarding & exiting process & requirements for new Mortgage Advisors (400 new hires per year, 300 exits)
  • Managing the transactions and Operations of Loyalty programmes ( millions flowing through programs). Includes reconciling the accounting, lodging the debit/credit properly, clearing suspense accounts, etc
  • Managing the accounts payable process, budgeting process, and entire financial transactions of the group (>million per year)
  • Managing & tracking the Power of Sale distribution (>300 units per year)
  • Review & approve the personal web site content, and advertising requirements of field Mortgage Advisors
  • Administration & Controls monitoring, contact with field sales representatives regarding other support projects, etc
  • Manage the MA’s personal MA Assistants with respect to PMM’s, CMTT, and other general management (up to about 35 assistants)
  • Build and maintain strong relationships with other Sales Effectiveness teams, CIBC partners in marketing, product, Finance, and Technology
  • Management leadership to ensure high employee engagement and satisfaction
  • Promote Employee career development and movement
5

Senior Manager, Operations Resume Examples & Samples

  • Provide servicing and transactional support for life insurance and annuity contracts in accordance with contract provisions
  • Manage distribution of work items and execution of transactions in a timely and accurate fashion
  • Ensure that operations are managed in accordance with all applicable contract servicing related SEC, state insurance, IRS, and FINRA regulations
  • Manage and develop staff members to include hiring, performance management, staff training etc
  • Manage multiple functions for non-qualified annuity and individual life insurance contract administration such as claims, policy owner service, billing, collections etc
  • Actively manage metrics reports for all functions
  • Partner with various business units as required for the administration of products and project implementation. Examples of business areas: compliance, law, technology, finance, treasury, reinsurance, etc
  • Support all external and internal audits and exams
  • Actively handle customer complaint procedures to include root cause analysis and remediation activities
  • Manage direct expense budget
  • Support vendor relationships as required
  • Manage the development, maintenance, and periodic compliance review of policies and procedures
  • Set contract servicing policies
  • Maintain forms associated with the functions supported for individual life insurance and non-qualified annuities to ensure compliant customer centric efficient processing
  • Establish and manage contract servicing quality assurance and control programs for the functions supported
  • Support business unit projects and initiatives and lead multiple concurrent transformation efforts for the functions supported; leveraging TC Way methodology
  • Serve as the business unit subject matter expert
  • Make business decisions on escalations and on complex cases
  • Ensure that the functions supported, areas managed, and personnel managed adhere to all corporate policies and procedures
  • Bachelor’s degree in business management or related field preferred
  • Ten or more years of insurance and/or annuity contract servicing experience
  • Strong Interpersonal, management, and leadership skills demonstrated by five or more years of management experience
  • Ability to work in a multi-product / multi-platform environment
  • Solid writing, communication and presentation skills are essential
  • Proven track record of performance management and successful team development
  • Collaborative management style is required
  • Proven ability to build a winning team
  • Proven ability to lead and implement process improvement efforts
  • Industry designations preferred but not required (e.g. LOMA programs)
6

Senior Manager Operations Resume Examples & Samples

  • Lead the management Support within the Information Management production environment by
  • Overseeing an offshore team of 5 resources who are responsible for executing production jobs 24*7 and keeping the lights on
  • Managing the execution of the load schedule via offshore team that is published to the business users and ensure all the key deliverables and SLAs (Service Level of Agreement) are met
  • Manage OSLA and SLA on applications and servers
  • Execute plan for optimization of Operation’s infrastructure and applications
  • Complete understanding of change process and related systems/ technologies to deliver changes to the test environments
  • Participate and assist with rollout support during an implementation; this includes full support during software installations, upgrades and administration
  • Provide necessary help in project life cycle
  • Provide technical support for Information and Security control team
  • Provide technical and analytical help in complex Data analysis and Data fixes
  • Responsible to manage and maintain all the documents/logs that is required to be produced to the auditing team
  • Provide weekly/monthly status reports to the appropriate level of senior staff
  • Compliance and Risk Mitigation
  • Provide oversight/focus on the timely delivery of the Bank’s regulatory reports for OSFI to the business users
  • Review problem diagnosis and resolution provided by the support team
  • Leading the coordination and resolution of moderate/complex escalations which arise due to system, applications or which arise during production data loads
  • Provide timely escalation of complex problems, outages to the appropriate level of senior staff; Identifying the need for documentation and update department procedures with approval from the senior team
  • Leads/plans the scheduled (annual) disaster recovery activities by coordinating with external and internal teams the plans and responsibilities associated with this exercise. Monitors the entire process to ensure the correct processes and activities are in place
  • Provide high level support to escalations from Level 2 production support calls
  • Communicate with software vendors for technical support
  • Participate in scheduled disaster recovery activities
  • Relationship Management (Users/Clients, CSR and Project teams)
  • Accountable for numerous medium level relationships within the organization (EIM/Business Lines and Vendors)
  • Provide input and consulting support on large-scale and complex projects, including road maps to define support requirements
  • Provides high level information to technical audiences on technical and specialized issues to business audiences
  • Expert ability to explain production support issues by guiding and consulting to CSR and Project teams to ensure on-going CSRs and projects are in alignment with the load schedule
  • Collaborate with users on requested activities (e.g., purges, installs, enhancements, new system set ups and back out processes)
  • Collaborate with QA and testing team
  • Team Performance
  • Mentor, and develop staff on a global level, and foster a positive environment for staff development
  • Contribute to the vision and plan for the achievement of the Unit’s future goals, devising high level plans to achieve them that involve multiple business lines/countries
  • Develop the skill level of direct reports and staff in order to continue their long term development, and in order to ensure solid succession planning and the overall success of the department
  • Participate and co-ordinate to resolve the identified bottlenecks/degradation in the performance
  • Manage assigned staff by providing work plans, determining priorities, and setting performance expectations, monitoring performance, providing feedback and coaching including timely preparation of performance appraisals. This also includes recruiting qualified staff and providing backup support to senior management
  • Initiating and providing leadership to the team
  • Provides technical expertise, guidance, advice and knowledge transfer to all staff in the team on all aspects of production support, tools and software
  • 5-8 years of equivalent work experience, ideally within the financial industry
  • 5 years of working knowledge of testing methodology and processes, with strong data analysis and data quality assessment skills
  • Thorough working knowledge of AIX Operating Systems, Unix, Windows, DB2, and Informatica
  • Working hands experience and knowledge of SAS tools
  • Experience with software development lifecycles
  • Experience working in a Production environment and ETL methodology
  • Good working knowledge and understanding of the Bank’s Retail Products and Services will be an asset
  • Has proficient understanding of operational Data Warehouse environment (i.e., operating systems, application systems, terminology, infrastructures, libraries, programs, processes and procedures)
7

Senior Manager, Operations Resume Examples & Samples

  • Managing 4 direct reports with approximately 110 indirect reports
  • Ensuring your teams meet the their deliverables in accordance with SLA's
  • Running a continuous process improvement model using Lean or Six Sigma techniques
  • Ensuring sound governance practices are adhered to with respect of policies and regulators
  • Developing and maintaining strong relationships with internal and external stakeholders such as BDM's, brokers and dealers
  • Tertiary qualifications preferred but not essential
  • Strong sense of accountability and ownership of key deliverables
  • Ability to manage geographically dispersed teams
  • Strong understanding of financial services products, regulation and compliance
  • Strong sense of ownership, with a passion for delivering quality
  • Experience in delivering continuous improvements aimed at improving efficiency and the reduction of operational risk
  • Effective time management and organisational skills including the ability to multi-task and prioritise work
  • Strong work ethic and a commitment to success
  • Strategic thinker with strong analytical and problem solving skills
  • Ability to remain calm under pressure in a fast-paced environment with multiple competing deadlines
8

Senior Manager Operations Resume Examples & Samples

  • Manage general Operations of the Unit
  • Oversee and support HR Operations/Premises/Equipment
  • Support ACE by the effective development and maintenance of reporting that will permit effective management of employee performance, service levels and effectiveness at contributing to strong compliance and risk management as well as partner objectives
  • Support the execution of ACE specific strategies designed to enhance the customer experience
  • Lead, coach & develop a team of Admin Staff and Provide strong team leadership to motivate and develop individual and team performance
  • Manage service expectations
  • Excellent knowledge of the systems and applications that support the Unit’s processes e.g. ACE, ReCapp/SAM, Scotiaworx, Excel, Lotus, Micro Soft Office platforms, SharePoint and Data Mart Thorough knowledge of the Bank’s regulatory & compliance requirements
  • Working knowledge of Retail products and services, credit adjudication process and the Bank's lending policies and procedures in order to ensure effective development of reporting
  • General understanding of regulations that impact consumer and small business credit (e.g. Bank Act, OSFI etc.)
  • Previous supervisory/management experience in a customer centric operation
  • Effective leadership, communication & relationship building skills
  • Good knowledge of: Automotive, RESL, Retail and Small Business products and services, including security documentation, management control and audit disciplines, gained through experience
9

Senior Manager, Operations Resume Examples & Samples

  • Supervising/Managing - Assigns work to staff and ensures its completion to expected standards. Provides both written and verbal performance based feedback. Project manages a variety of initiatives including establishing and monitoring progress against key milestone, and monitoring project expenses. Identifies and resolves minor performance issues, while escalating serious performance issues to management for resolution
  • Decision Making - Makes moderately complex decisions in responding to inquiries and in assigning work or providing direction to staff, in performing cost, business or situational analysis, in preparing reports/presentations and in implementing process improvements. Makes decisions in line with organizational policy or recommends alternatives regarding facilities related expenditures. When established processes or procedures do not exist, the incumbent is accountable to determine and recommend appropriate processes/procedures to achieve the desired outcome
  • Autonomy - Works independently to accomplish tasks within scope of job that lead to outputs of others. Escalates complex issues to and makes recommendations to VP, Operations
  • Auditing - Oversees work of others, ensuring established standards are achieved and processes adhered to. Resolves or escalates issues as appropriate
  • Interacts and collaborates regularly, as a critical function, with all staff within the business and with cross-functional business units, to carry out accountabilities, develop and recommend alternatives and implement improvement opportunities. Develops and leverages relationships and uses considerable influence to achieve outcomes, while improving cross-group relationships
  • Interacts with vendors depending on unique requirements of the business unit
  • CSC an asset
  • Some HR experience, specifically in recruiting, performance management, and training/coaching
  • Solid project management skills required to coordinate and lead a variety of initiatives
  • Excellent working knowledge of financial analysis methodologies, accounting principles, project management methodologies and human resources policies and practices
  • Good working knowledge of financial and accounting principles and human resources policy
  • Ability to organize business information and develop it into cohesive, professional reports and presentations with minimal guidance. Ability to recognize and respond to business related issues within the scope of the material
  • Extremely detail oriented, very well organized, able to manage time and multi-task to accomplish a wide variety of tasks with conflicting priorities
  • Ability to deal with clients in a professional and courteous manner by developing and leveraging professional working relationships
  • Solid project management skills to coordinate and lead a variety of initiatives
  • Seasoned ability at secretarial and administrative tasks for purposes of teaching/coaching staff
  • Expert level MS Outlook skills
  • Ability to manage confidential materials in an appropriate manner
10

Senior Manager, Operations Direct to Consumer Resume Examples & Samples

  • Identify and drive company initiatives to improve operational flexibility, speed to market and innovation. Research, design and implement innovative processes and procedures that will foster improvement of the DTC supply chain, responsiveness and on time service
  • Partner with the Retail and Wholesale teams to identify processes that could be leveraged to create organizational synergies. Influence supply planning activities, including the design and implementation of supply chain strategies to meet the unique needs of Retail. Drive metric improvements across forecast accuracy, inventory levels, On Time Performance and other elements of the supply chain score card. Provide insights of the company's operations creating a level of global understanding by formalizing the communication between DTC Operational needs and Supply Chain
  • Develop an efficient and effective operations model to support growth in DTC. Focus on DTC e-commerce model to ensure optimal growth and inventory support. Identify operational strategies and tactics that will support long term sustainable growth that focus on improving responsiveness, ie Lead Time Reduction, Improve Basics Replenishment, and QuickTurn Read and React programs
  • Partner with the retail team to improve the DTC inventory model from an operations perspective that is the primary driver for open-to-buy modeling and all financial projections
  • Develop the strategic integration of the long-term inventory plan as well as responsible for institutional understanding of the long-term inventory plan for DTC
  • Ensure that the monthly inventory projection and the ongoing position of the Inventory KPIs (Days of Supply on Hand, Turns and Inventory $) meet inventory plan. Proactively work to understand latest market trends and supply dynamics while anticipating impact on the inventory plan for DTC. Play a key leadership role in the S&OP process and communication to leadership team members on DTC inventory performance
  • Understand the DTC sales plans and work directly with the DTC planning/merchant team to optimize key item buying processes and ensure they are linked to the DTC inventory objectives. Lead Operations with supply chain initiatives concerning improved supply management and inventory control by partnering with Operations and the Global Sourcing offices
  • Understand emerging Retail practices around supply chain planning both inside and outside our industry, bring back key learnings to apply. Ensure effectiveness of S&OP as a monitor and control process with a focus on decision making. Understand key retail selling metrics and assumptions as related to service impact on inventory. Align with industry and VF best practices as established by the VF and Vans leadership team members
  • Act as a coach and mentor to any direct or indirect reports. Educate leadership to tradeoffs between stocking models & shelf positions with financial objectives. Serve as a thought leader regarding inventory policy and S&OP process related to DTC. Drive partnership with Retail and Supply area leaders to anticipate changes in business dynamics
  • 7-10 years of Demand or Supply Chain experience
  • Undergraduate degree required, Business, Supply Chain or Engineering preferred. MBA with concentration in Supply Chain preferred. Must have a strong analytical capability, presentation skills, business acumen, critical thinking, ability to delegate, a problem solver and able to multi-task (multiple projects and initiatives)
  • Certification in a Demand and/or Supply discipline is preferred, APICS Certified Supply Chain Professional or similar credential
  • Knowledge of Retail practices, interdependency of selling, supply and inventory with serving the consumer, financial implications of inventory ownership, End to End Demand/Selling and Inventory planning processes, seasonal planning process for retail, S&OP process for retail and a thorough understanding of planning phases
  • Excellent communication (oral & written) skills
  • High customer focus with the ability to drive for results
  • Ability to work/communicate with all levels of the organization
  • Develops collaborative and diverse relationships
  • Ability to understand, assess & problem solve by leveraging technical and analytical skills
  • Ability to lead, coach and develop staff to improve performance and achieve professional goals
  • Proficient PC skills (spreadsheets, word processing & databases)
11

Senior Manager, Operations Resume Examples & Samples

  • Manage the line of business finance department and staff; serve as key liaison to enterprise finance group
  • Manage the firm’s Business Continuity Planning, testing and administration
  • Manage the firm’s logical security planning and administration
  • Develop, refine and oversee operational policies and procedures
  • Develop work flows, process and data requirements; identify and recommend improvements to systems, processes and policies to enhance client experience, operational effectiveness, and efficiency
  • Lead and manage the implementation of assigned projects and initiatives to successful completion
  • Collaborate with COO, other operations leads, IT, and practice leads to ensure the firm’s operating strategies, initiatives and policies are implemented effectively and efficiently
  • Establish goals and metrics to support and develop the operations professionals and deliverables
  • 6+ years of operations experience, preferably in a RIA or financial services environment
  • Proven leadership, management and project management experience
  • Knowledge of SEC regulations and compliance programs a plus. Audit experience a plus
  • Demonstrated financial and business analytical expertise, including proficiency with developing, analyzing, summarizing and communicating financial data, processes, workflows, systems and data flows
  • Understanding of business and risk drivers (operational, regulatory, legal, technology) and the ability to resolve multiple interests and constraints
  • Knowledge of policy and procedure development and administration
  • Excellent written and oral communication skills across diverse audiences ranging from executive to detailed functional teams
  • Ability to work in a fast paced environment with multiple deadlines and priorities
  • Ability to establish and maintain effective relationships, develop consensus and drive successful results
  • Undergraduate degree required, CFA, CPA or MBA an asset
12

Senior Manager, Operations Resume Examples & Samples

  • Develops and maintains strategic direction of Client Onboarding – core application, documentation, and process. Works closely with business and technology partners to gain/maintain buy-in and support
  • Defines a roadmap through collaboration and communicates the strategy to drive buy-in
  • Drives business solutions to ensure they meet the business needs balanced with a pragmatic and integrated approach to the strategic direction of other programs and the firm
  • Collaborates with other key program leads to ensure cross-program coordination and communication
  • Understands and applies enterprise wide thinking to individual departmental requests to ensure end-to-end process and data integration are achieved
  • Work with other key program leaders to define goals for client onboarding program team and reports on them regularly
  • Influences the prioritization of business unit technology projects in the client onboarding space to ensure strategic business objectives are met and risk is managed
  • Ensures processes and deliverables are documented and all resources understand their responsibilities in this process
  • Provides quick project turnarounds and flexibility by leveraging knowledge and industry best practices
  • Remains up to date on key business, industry and market trends
  • Works with Technology lead and Program Manager to develop budget, annual goals and objectives; holds organization accountable for attaining goals and objectives
  • Providing feedback and coaching to help subordinate managers excel in current and future job responsibilities
  • Ensuring customer perspective is driving force behind business decisions and activities
  • Ensuring customer solutions, practices and procedures are carried out and achieve their objectives
  • Establishing high standards and challenging goals for individual, team and organizational accomplishment
  • Build a cohesive team, and develop structure & direction to meet or exceed customer needs
  • Leverage systems & processes to attract, develop & retain talented individuals
  • Create a trusting work environment where associates feel engaged
  • Build strategic partnerships high level leaders within the organization to collaboratively execute business goals
  • Interact with others in a way that promotes openness & trust and gives confidence in one’s intentions
  • Use customer centric approaches for choosing courses of action or developing appropriate solutions
  • Align communication, accountability, resources & processes to ensure strategic priorities yield measurable and sustainable results
  • Tenaciously work to deliver team goals with the greatest potential for producing positive business results
  • Encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities
  • Will typically have at least 10 - 12 years’ experience in financial services including significant experience (7 – 9 years) in leading diverse operating groups
  • Client onboarding transformation experience required
  • Experience in Relationship Management, strategic planning and program execution strongly preferred
13

Senior Manager, Operations Resume Examples & Samples

  • Oversee the availability of goods in both inbound and outbound process to meet the business timeline in the most process efficient and cost effective manner
  • Provide guidance to Ops team and proactively develop, lead and implement continuous process improvement ( CPI )
  • Support Financial targets and achieve supply chain productivity KPI
14

Senior Manager Operations Excellence Resume Examples & Samples

  • Lead, manage and execute under the umbrella of Operational Excellence operational, technical and process improvement projects on a global scale
  • Provide support in fostering Operational Excellence methodologies within the adidas Group and mentor and train those working on continuous improvement initiatives
  • Support to develop, implement and manage analytical tools and reports to efficiently manage the logistics chain
  • Implement and manage end to end metrics using data collection and survey reporting methods in order to identify synergistic cross functional waste elimination opportunities
  • Analyze and interpret data to support evidence based decision making
  • Execute programs which improve quality, service, and value chain efficiencies
  • Provide technical and process advice for markets and business partners
  • Manage and enhance implemented success measures for improvement systems
  • Manage and enhance implemented improvement methodologies and tools, targeted to improve Distribution Center Operations
  • Fluent in English and German (written and spoken), 3rd language is a plus
  • Background in all aspects of logistics and supply chain management
  • In-depth experience in continuous improvement and operational excellence; process improvement, process standardization, Supply chain metrics, lean and Six-Sigma
  • Experience using modern Operational Excellence and Continuous Improvement methods (LEAN, TPM, 6 Sigma, TQM) with good knowledge of these methodologies
  • Strong analytical skills and supply chain experience
  • Ability to be self-directed while working under tight deadlines
  • Ability to identify problems, collect data, establish facts and draw valid conclusions
  • Strong project management capabilities (identifying, developing, leading, and coordinating programs across the entire logistics chain) – international experience is a plus
  • Change management, project management, the ability to work effectively and drive alignment in a global environment through communication and empowerment
  • Demonstrated experience in program planning, implementation and evaluation
  • Ability to work effectively with diverse internal and external partners of different cultural background
  • Business- and solution-oriented, global mind-set
  • Strong analytical skills required – methodical as well as tool based (MS Excel, SQL, databases)
  • Maintain high level of trust and integrity under strict confidentiality
  • Possess team attitude with highly developed, customer-focused service delivery skills and good cultural awareness
  • Able to embrace innovation and challenge the status quo
  • Willingness to constantly travel around the globe
  • Bachelor’s degree or equivalent combination of education and experience
  • Minimum Formal Lean Six Sigma Green Belt certification
  • Minimum of 5+ years related work experience
15

Senior Manager Operations Resume Examples & Samples

  • Management of the Business Solutions Operations comprised of Employee Access, Incident Management and the Operations team
  • Responsible for the maintenance of and introduction of best practices around incident management, dialer support, access and UAT testing ensuring that our processes are compliant, lean and efficient
  • Ensuring that proper reporting is in place across the Operations team and that we have good communication with our stakeholders
  • Build and maintain good relationships across shared services ( eWFM, BCM), Digital and TS to grow our incident management accountability and efficiency
  • Foster a culture of continuous imrprovement within the team
16

Senior Manager, Operations Initiatives Resume Examples & Samples

  • 7 years experience in professional capacity in related areas of expertise (e.g., post production, digital media operations, asset management, media and entertainment industry or technology consulting)
  • Deep knowledge of current and next generation industry approaches to production, post production, file-based mastering, quality assurance, and digital distribution
  • Up-to-date technical knowledge in digital media tools and technologies, including asset management, editing, encoding, transcoding, and workflow orchestration
  • Deep understanding of prevalent audio / video workflows and systems including HD and SD picture and audio formats. Prior experience with video mastering or DI processes is preferred. Role requires understanding of technical concepts of color spaces, bid-depths, chroma sub-sampling, and sampling rates
  • Highly skilled in software product management, requirement analysis, and Agile software development methodology
  • Superior ability to work with engineering and technology teams to communicate operational needs and seek input, advice and support
  • Experienced with process analysis and design
  • Accomplished project manager
  • Experience in operating facilities and digital operations with experience in post production picture as well as file based workflows and services
  • Studio post production and distribution process knowledge; production and marketing knowledge also a plus
  • Experience balancing customer needs with business strategy and external best practice benchmarks
  • Exhibit superior verbal and written communication skills
  • Able to gain consensus among several stakeholders across a large organization
  • Able to assess organization’s strengths and weaknesses, and recommend strategies accordingly
  • Able to articulate clear vision and goals, and identify strategies and initiatives to achieve those goals
  • Experienced using metrics to measure performance and identify areas for operational improvement (experience with six sigma, ISO 9001, or other process monitoring and improvement methodology a plus)
  • Able to proactively identify potential human resources and participate in the creation and development of required skills and knowledge
  • Experienced in establishing and managing outsourced relationships with third party suppliers
  • Highly proficient in Excel, Visio, and PowerPoint
  • Demonstrate ability to think strategically
  • Demonstrate technical competence
  • Act entrepreneurially as required to drive results
  • Commit to professional excellence
  • Exhibit strong people skills, able to build and maintain relationships
  • Be comfortable with continuous change
  • Demonstrate intellectual curiosity and problem solving ability
  • Be comfortable managing multiple projects and tasks at once
17

Senior Manager, Operations, Rockport Resume Examples & Samples

  • Accountable for developing and implementing the local logistics strategy which is aligned to both the global logistics strategy and market growth plans. This includes optimizing service and cost while meeting all regulatory requirements; developing and leveraging differentiated supply chain options to meet performance objectives and overcome constraints; distribution and transportation budgeting; local third-party partner management such as 3PL distribution providers, customs brokers, inbound and outbound carriers
  • Responsible for managing all local inbound logistics activities which includes monitoring compliance with transportation booking procedures/routing guide instructions, closely supervising goods in-transit through all modes and nodes and providing complete visibility to relevant stakeholders, expediting supply as needed to meet customer requirements or revenue objectives, managing direct-shipments to customers, auditing freight bills, monitoring supply chain KPI’s and provider/carrier scorecards, troubleshooting transportation and vendor compliance issues
  • Lead local customs and compliance efforts which includes overseeing customs broker selection and set-up, C-TPAT/AEO administration and compliance, adherence to customs and trade compliance requirements, accurate and timely customs entry and clearance, closely monitoring import activity and liaising with customs brokers, troubleshooting customs and compliance issues, conducting post-entry audits and processing amendments, harmonized tariff classification, managing interactions with government agencies and external experts including customs audits, developing and maintaining proper recordkeeping, policies, procedures and guidelines
  • Direct all local distribution/warehousing and outbound logistics activities which includes selecting and negotiating contracts with 3PL warehousing and outbound freight providers (parcel, LTL, TL), developing standard operating procedures and service level agreements with providers, managing the relationship and monitoring the performance of providers, ensuring adherence to customer routing and compliance manuals, working with the providers to research claims and discrepancies, working with the 3PL warehouse provider on capacity planning and management, ensuring inventory accuracy and prompt resolution to issues
  • Negotiate all contracts with local market external logistics providers including the establishment of standard operating procedures, service level agreements as well as ensuring a thorough legal review
  • Responsible for leading local transformation and continuous improvement projects for the Operations area. This includes managing through all aspects of planning, analysis, design, data validation, testing, documentation, training, cutover, post-implementation hypercare/troubleshooting, evaluation and refinement, communications, change management and project management. Projects may include set-up of 3PL distribution centers, warehouse transitions and inventory moves, set-up and transition of 3PL origin management services, new systems implementations or enhancements, organizational changes, process and policy changes, developing new tools and techniques
  • Develop and monitor a comprehensive suite of Service Level Agreements, Key Performance Indicators, scorecards, metrics, business rules, standard operating procedures, targets and objectives for all providers and carriers. Leverage these tools to take corrective action, drive process and cost improvement, maintain accountability for service standards, and provide visibility to stakeholders
  • Liaise with the Global Operations team, sharing local expertise, best practices, and input on global decisions such as network design and strategy, infrastructure, providers, carriers, technology, process, and policies. Work with the Global Operations team to resolve help resolve issues as needed
  • Build and cultivate cross-functional relationships with key functions such as Inventory Management/ Merchandising, Sales Planning, Sourcing, Finance, I/T, Quality. Maintain strong relationships with external parties – providers, carriers, industry experts, including holding regular fact-based performance reviews. Collaborate with internal and external partners to provide excellence in supply chain visibility, responsiveness, cost effectiveness and on-time-in-full delivery to stores and customers. Provide regular updates to key stakeholders and management with regard to distribution center capacity constraints, transportation delays or other logistics-related issues
  • Continuously anticipate and assess local internal and external risks such as capacity shortages, regulatory changes, and infrastructure, port, or carrier issues. Proactively develop plans to mitigate risk and ensure continuity of service
  • Lead the overall Customer Operations area which includes wholesale customer service, demand fulfillment/allocation and consumer/after-sales service. This includes developing and implementing a strategy to provide best-in-class service to customers through organizational design, service coverage, training, processes, technology, policies and procedures
  • Manage Customer Operations activities such as order capture, order maintenance, order and availability inquiries, return authorization processing, communication with customers and Sales Teams, new customer agreements and set-up, analyzing order pool risks, expediting late deliveries, tracking and analyzing customer-centric KPIs
  • Direct Inventory Management activities such as demand forecasting, supply planning, purchase requisition creation and maintenance, resolving purchase requisition issues (MOQs, capacity), purchase order tracking, expediting delayed supply, stock allocation/demand fulfillment, maintaining stock-aging/product life-cycle attributes, managing open-to-buy, and tracking supply chain KPIs. Collaborate closely with the local Merchandising, Sales and Finance Teams as well as Global Sourcing to ensure that inventory, service and profit are optimized for the market
  • Recruit, coach, train, develop and lead a highly capable, engaged and effective Market Operations Team. Transition responsibilities from prior parent companies to a new fully independent but integrated group covering the areas of Customs and Compliance, Inbound Logistics, Distribution/Warehousing, Outbound Logistics and Customer Operations
  • Extensive demonstrated experience in logistics and supply chain including distribution/warehousing, inbound and outbound logistics, customs and compliance, carrier and provider contract negotiation
  • Experience with selecting, implementing and managing multiple third-party logistics providers for warehousing and distribution, origin management, and customs brokerage
  • Experience with each-picking distribution operations serving multiple channels including Wholesale, Retail and e-commerce. Footwear experience preferred
  • Experience leading multiple warehouse transitions and inventory moves
  • Experience in Wholesale Customer Service, Consumer Services, Demand Fulfilment/Allocation. Working knowledge of SAP purchase-to-pay and orders-to-cash processes and functions
  • Strong negotiation skills and logistics industry relationships as well as a proven track record of building a strong network of carriers and providers achieving service excellence at competitive rates
  • Deep legal and regulatory acumen including but not limited to logistics contracts, service level agreements, statements of work, customs and trade compliance regulations
  • Highly developed supply chain process expertise and understanding of current best practices, partners and technology to optimize cost, efficiency, visibility and service from supplier to customer
  • Demonstrated successful experience in fields related to purchasing and managing finished goods inventory such as Inventory Management, Buying, Purchasing, Demand and Supply Planning, Merchandise Planning, Demand Fulfilment/Allocation
  • Project leadership experience including oversight of project planning, status reporting, risk mitigation, communication and change management
  • Outstanding strategic and analytical skills; demonstrated ability to skilfully gather relevant information and to quickly grasp and synthesize complex and diverse data. Arrives at insightful conclusions within reasonable time-frames; Demonstrates superb business judgment, strong persuasive skills, supports views with fact-based arguments and analysis
  • Effectively models the highest ethical standards, and expects the same from all others in the organization
  • Demonstrated history of continuously looking for ways to improve and promote quality, accuracy, and thoroughness. Leverages a company-wide perspective in promoting the development and fine-tuning of effective cross-functional processes which support achievement of corporate goals
  • Combines a proactive operating style with a consultative approach to driving desired organizational change. Must be learning agile, able to simplify complex issues. Demonstrated ability to effectively “frame” issues, challenges, opportunities, and recommendations to make them actionable
  • Plans work activities effectively, uses time efficiently and develops realistic action plans for self and others
  • Track record demonstrating ability/natural orientation to identify issues requiring immediate attention, combined with the ability to infuse others with same sense of urgency
  • Strong follow-up skills, ability to prioritize and work effectively in a multi-tasking environment
  • Able to challenge the status quo, take charge and take on challenges, willing to push back at times when necessary, always in a diplomatic manner. Proven ability to effectively address difficult situations with colleagues
  • Highly inclusive, transparent, communicative and collaborative, working closely with other functions and stakeholders in planning, decision-making, facilitating, and process improvement to achieve win-win solutions
  • Excellent written and verbal communication skills including both presentation skills and interpersonal skills with an emphasis on clear, concise articulation and long-term relationship building
  • Strong computer skills, with particular emphasis on – Excel, SAP, Word, Outlook, Powerpoint, Reporting Tools
  • Passionate customer service oriented mind-set
  • Well-developed skills in negotiation, problem solving and conflict resolution
  • Ability to work independently and take initiative to solve problems without supervision
  • Readily adapts to change and constantly seeks new challenges and opportunities to improve
  • Ability to travel domestically on a regular basis and internationally as required
  • BA/BS Degree, preferably in business, supply chain management
  • 15+ years’ experience in logistics and supply chain including distribution/warehousing, inbound and outbound logistics, customs and compliance, carrier and provider contract negotiation
  • 10+ years’ experience leading logistics teams
  • 3+ years’ experience in Wholesale Customer Service, Account Management or related fields
  • 5+ years in Inventory Management, Buying, Purchasing, Demand and Supply Planning, Demand Fulfilment/Allocation
  • Experience with selecting, implementing and managing third-party logistics providers for warehousing and distribution, origin management, and customs brokerage
  • Experience in the footwear industry or using SAP a plus
18

Senior Manager, Operations Resume Examples & Samples

  • Set goals for functional area that is in line with the organization’s vision and goals
  • Create solutions for identified process improvement areas and work with management team to implement
  • Create and monitor annual budgets; making adjustments when necessary
  • Effectively manage, coach and develop talent; build a strong network of qualified leaders
  • Take active role in creating an environment that fosters a high level of associate engagement
  • Establish internal and external partnership opportunities through analysis of business needs and relationships that may enhance success
  • Facilitate the implementation and acceptance of organizational change; addresses resistance to change and helps teams and individuals adapt
  • Take decisive action when necessary and conveys a sense of urgency to deliver results
  • Adds value through others; motivating them to action
  • Bachelor's degree in a related field. Will typically have at least 10 - 12 years’ experience in financial services including significant experience (7 – 9 years) in leading diverse operating groups
19

Senior Manager, Operations Resume Examples & Samples

  • Manage the daily operations, activities, and resources for Data & Analytics applications, ensuring timely and consistent service delivery, including application response times, application availability, and application integrations. Manage the implementation of system projects and changes as directed. Ensure that applications are meeting the operational and security requirements of the business and agreed to SLAs. Ensure that proper application health and performance monitoring is implemented and effectively managed
  • Identify, categorize and prepare reports on operational trends and usage. Analyze software metrics to determine trends in rate of delivery and application quality. Collaborate with functional and solution architects, technology leadership, system executives and senior management to identify & implement overall application and process changes, as well as continuous integration, delivery and deployment tooling solutions
  • Ensure vendors are meeting SLAs, are performing/delivering as per contractual agreements and have assigned appropriately skilled resources. Work with senior management to update vendor contracts and as required implement new SLAs and KPIs that help overall operational delivery and quality
  • Work with clients to review operational performance and determine appropriate support levels & responses, and opportunities to streamline processes. Ensures that client feedback is appropriately managed and acted upon by the support/operations team. Advises management regarding client requirements and operational alignment to client business and priorities
  • Ensure that documentation is updated and accessible across all of Content Management & Distribution Technology. Conduct periodic documentation audits and report status on documentation coverage and completion
20

Senior Manager, Operations Resume Examples & Samples

  • Accountable for Labor Efficiency, OEE, DPPM, Cost of Failure metrics
  • Work closely with Engineering to introduce new products/programs to manufacturing, new capital equipment, and improvements to capital equipment
  • Deliver forecasted hours in order to meet demand and plan headcount/labor to reflect that demand
  • Improve OEE through implementing more efficient methods as well as utilizing lean manufacturing methodologies
  • Set clear and meaningful performance expectations for direct reports as well as establishing performance objectives for dotted line responsibilities of 100+ manufacturing support and direct labor associates
  • Responsible for managing Plant Productivity
  • Responsible for maintaining accurate and necessary records to assure accurate inventories of materials, parts and finished goods
  • Demonstrated ability to utilize OPEX and lean manufacturing principles
  • Understanding of the drive of financial performance and manage them
  • Conflict management / resolution experience
  • Strong process orientation
  • Competent in Microsoft Office
  • Must be able to walk, bend, kneel, stoop, climb, reach and grasp for varying periods of time during working hours
  • Bachelor’s Degree in Business or related field preferred or comparable work experience will be considered
  • 7-10 years in manufacturing management
  • 2-4 years’ experience managing multiple departments
21

Senior Manager, Operations Resume Examples & Samples

  • Employee will be responsible for coordinating International Soccer programming for both cable and broadcast networks
  • Utilizing different systems and protocols, communicating with representatives all over the world, and liaising with Fox Sports production staff, this position is responsible for ensuring that the appropriate technical and logistical arrangements are made for soccer leagues like UEFA, Europa Cup, FA Cup, Bundesliga, etc
  • Position functions as an "in-studio" contact for liaising for Game Day Operations of these matches, and will work to ensure that the bookings made in pre-production are carried out
  • Will be the PRIMARY point of contact for finding solutions to internal and external issues, both technical and logistical
  • Along with soccer responsibilities, this position will also be part of the larger soccer group that also oversees the World Cup, MLS, CONCACAF Matches, the UEFA Champions League Final, and the FA Cup Final
  • In so doing, this person will be tapped on to assist with the many aspects of production management and planning required for these larger shows, potentially requiring time on site
  • Will be available to pitch in and assist with other types of non-soccer programming during down time
22

Senior Manager, Operations Resume Examples & Samples

  • Provides guidance, direction and leadership to insure that products are manufactured with the highest level of quality in a safe and timely manner that will meet or exceed customer expectations
  • Maintains a safe work environment, a high level of safety awareness among associates, and implements 5S principles
  • Mentors and develops direct reports and entire Value Stream Team. Listens, supports, engages and encourages employee suggestions and input to achieve excellent results
  • Establishes goals, sets priorities and coordinates all related activities within the Value Stream to ensure drive and focus towards meeting or exceeding established common business objectives from the Site Goal Tree and Strategic A3
  • Monitors, reviews, and improves manufacturing and quality related activities and drives corrective and preventative actions. Focuses team on using standardized work practices
  • Oversees and manages Value Stream expenses to meet budgets and financial objectives and proactively seeks opportunities to drive improvement of the operating results
  • Provides leadership guidance during morning walks
  • Leads Value Stream Key Performance Indicators (KPI) review each month. Identifies gaps and implements countermeasures
  • Performs all job duties consistent with the Code of Ethics and the 4-I Values (Integrity, Intensity, Innovation and Involvement)
  • Bachelor’s degree in business management or engineering strongly preferred. An advanced degree such as an MBA is a plus
  • 10+ years working experience in a manufacturing environment with leadership experience
  • Strong leadership and decision-making ability
  • Possess a continuous process improvement mindset with the ability to effectively lead and manage change
  • Strong project management, communication, and organizational skills
  • Possess a solid working knowledge of other business functions such as Logistics, Finance, Sales, Engineering, and Human Resources in addition to Manufacturing and Quality
  • Ability to travel as required,
  • Working conditions require the ability to sit, stand, walk, bend, climb stairs, and work at a computer station and on manufacturing shop floor
  • IND-LPG
23

Senior Manager Operations Resume Examples & Samples

  • Manage, supervise, motivate, and train staff to build up an efficient, knowledgeable and professional team
  • Achieve and adhere to specified performance in turnaround time
  • Compliance and adherence to internal and external regulatory guidelines
  • Liaise with Auditors from Central Bank, Internal and Statutory
  • Ensure strict control over costs and display high level of integrity in all purchase dealings and contracts
  • Provide guidance & training to the department on processing of transactions, adhering to internal & external regulations / policies
  • Coordination with internal & external auditors & ensuring satisfactory rating at all times
  • Ensure timely receipt of regulatory reports by the Branch from centralized office for onward submission to RBI
  • Monitor SLAs with the central operations unit in Mumbai
  • Control security documents at the branch and ensure perfection as per bank’s policy
  • Monitor activities of the onsite Facilities Manager
  • Assist supervisor in the various initiatives taken
  • To be an effective backup for VP- Operations
  • Minimum 10 years experience in Banking
  • Demonstrated track record in managing and leading Operations team
24

Senior Manager, Operations Innovation Resume Examples & Samples

  • Develops and improves credible and pragmatic analytical approaches and frameworks
  • Works closely with teammates in the clinics and develops long-standing relationships with operators and clinicians
  • 25%- 50% travel may be required
  • 2-4 years of post-graduate experience in management consulting, investment banking or a corporate strategy role preferred; 10+ years of total work experience in progressive roles
  • MBA from a top-tier business school or graduate degree in a healthcare related field (MD, MPH, MHA) preferred
  • Healthcare background preferred
25

Senior Manager Operations Resume Examples & Samples

  • Manages the organization and performance of certain functional areas and the activities of managers and staff. Provides staff direction with an understanding and following of established company policies and procedures
  • Manages business activities to ensure a high standard of professional excellence is maintained among staff
  • Develops and monitors standard business processes to ensure consistency and efficiency across appropriate groups such as teams, departments, and staffs. Identifies issues or process improvements and implements appropriate actions
  • Leads strategic planning sessions to ensure clear and consistent direction across assigned area teams; facilitates discussion and provides structure and inputs into results
  • Prepares, recommends, and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis
  • Manages short- and long- term strategies to deliver services to customers within reasonable schedules and budgets
  • Master's degree in business administration or related field preferred
  • Twelve or more years of business unit/account management experience
  • Seven or more years of supervisory or management experience included
  • Experience working with the company's business management practices, principles and supporting tools
  • Experience working with concepts, practices and procedures in the areas of responsibility
  • Experience working with the management implications of various forms of financial data
  • Strong communication skills needed to interface with high-level customer representatives
  • Strong organization skills to balance work and prioritize issues
26

Senior Manager, Operations Resume Examples & Samples

  • Facilitates the development and implementation of goals and performance standards
  • Ensures corporate initiatives are implemented to achieve optimum results
  • Applies a comprehensive knowledge of a particular field of specialization to the completion of assignments
  • Provides technical direction to functional supervisors, managers and other management
  • Sets integration priorities, develops growth strategies, and manages resources for new business opportunities
  • Serves as primary contact for compliance and audit related activities. Ensure compliance issues are tracked and resolved
  • Required 7+ years of experience in a related field based on Operational areas
  • Preferred Other Compliance, Regulatory and Audit Experience
  • Intermediate Ability to lead/manage others
  • Intermediate Demonstrated analytical skills
  • Intermediate Ability to communicate and make recommendations to upper management
  • Intermediate Other In-Depth functional knowledge and broad multi-functional knowledge
  • Advanced Other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
27

Senior Manager, Operations Resume Examples & Samples

  • Build out a strategy to enhance, empower and refine existing operations and identify new milestones to grow the efficiency and skill of the team
  • Develop and maintain strong relationships with operations as well as cross-functional teams
  • Maintain oversight of team performance to SLA’s and/or other objectives
  • Analyze and develop corrective action plans when objectives are not met
  • Coordinate activities and actions with Operations Managers, tracking status and execution to meet client requirements and improve performance
  • Collaborate with key stakeholders on strategic planning, productivity optimization, business solutions and problem resolution
  • Responsible for recommendations to correct broken process, improve the client experience, reduce process time, etc
  • Identify staffing needs and maintain high performance culture
  • Maintain responsibility for developing, implementing and writing procedures (such as business continuity plans), work instructions and flow-charts for Operations
  • Recommend, implement and work with the Quality, Training, and Client Services teams on process improvements
  • Provide defined team metrics and dashboard reports identifying accomplishments and focus areas to Audit Services Management
  • Assist Managers with personnel administration including conducting interviews, training, performance management, career development, etc
  • Bachelor degree in a business field or equivalent experience
  • Five or more years of experience managing a production team of back office or customer support personnel
  • Five or more years of experience providing training, coaching and development to others in a support role
  • Previous exposure to business travel and expense management required
  • Experience working for a multinational or US-based company preferred
  • Excellent written and verbal communication skills, including persuasion and documentation skills
  • Strong knowledge of customer care techniques and processes
  • Exceptional analytical and listening skills
  • Ability to operate well in a call center team environment
  • Keenness and flexibility to work extended hours
  • Natural flair for coaching, motivating, and interacting with people
28

Senior Manager, Operations Resume Examples & Samples

  • Have a Bachelor’s degree or equivalent Level 6 qualification
  • Be competent in two or more production or supply chain areas, with an impressive track-record of achieving results in a similar fast- paced logistics, distribution, manufacturing or engineering environment
  • Demonstrate a strong track record of problem solving and solid analytical skill capability to look at and find solutions for a variety of operational challenges
  • Ideally degree qualified in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate
29

Senior Manager Operations Resume Examples & Samples

  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
  • Ensures employees growth & development, set priority, drive motivation & engagement for employees
  • Work with technology to formulate technological solutions for operations to improve efficiency and quality
  • Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
  • Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
  • Active participation in building the team & raising the bar in hiring process
  • Create Operations plan to meet capacity, growth and metrics
  • Innovate on the training and/or development requirements of the teams
  • Graduate or Post Graduate degree in any discipline
  • 8+ years’ experience with operations or related fields
  • Applicant needs to be in a direct People Management role for more that 5 years
  • Prior experience in managing operations managers who have L2/L3 reviewers
  • Willingness to work with sensitive issues, including but not limited to
  • Religious and philosophically sensitive issues
  • Alcohol, tobacco, weapons and other potentially offensive products
  • Expert in dealing in Excel and other technological tools
  • Experience in Ecommerce industry
30

Senior Manager Operations Resume Examples & Samples

  • Account Management to include serving as the primary liaison between company and client; lead client meetings; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems and analysis; and provide internal advocacy for client
  • Client management experience
  • Ability to lead and develop others
31

Senior Manager, Operations Resume Examples & Samples

  • 5 years+ of operational experience with Host Service booking for International Sports
  • Very good written and oral skills; ability to speak with others overseas who may be using English as a second language
  • Time conversions, budgeting, etc
  • Fluency with being able to use various 3rd party booking software, and being nimble to utilize multiple types of systems (many times, Host broadcasters utilize different systems
32

Senior Manager Operations Business Analytics Resume Examples & Samples

  • Acts as global reporting lead for the Operations process discipline
  • Works closely with Business Process Enablement team, and DBS teams to establish reporting strategies and best practices to support Operations Core Value Drivers
  • Works with operations teams to ensure that value of existing reporting capabilities is being realized
  • Project management and coordination of both internal and external resources to deliver solutions for Operations areas
33

Senior Manager Operations Resume Examples & Samples

  • Responsible for management of 3-7 delivery locations, depending on volume and complexity, which operate 24/6
  • Manage day-to-day relationships with multiple Delivery Service Providers (DSPs) and monitors delivery metrics across 3-7 stations with 150-350 DAs
  • Provide innovation in developing long term strategies to ensure that the Amazon Logistics operating model is flexible and agile to meet future customer demands. Introduces new and innovative ways of managing the delivery network (included but not limited to utilization of different transport models, different delivery network models, new sources and innovative models for workforce planning)
  • Responsible for setting operational goals and metrics for up to 7 delivery stations across three shifts over 24/6 operation. With the senior leadership team, will regularly review delivery station performance levels to continuously improve strategies and make both long term and tactical business decisions
  • Manage a large team across multiple sites, within a very fast-paced/time-critical and demanding environment. Typically, a team will consist of workforce from a variety of sources permanent/temporary and contract labor and the role holder must set the expectations with his team on managing the workforce in an appropriate, engaging and pro-active manner
  • Develop talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include at all levels of the business - safety of our people, employee engagement, performance leadership, talent & succession and training & development
  • Implement change and/or develop new processes as required to provide ability to better service Amazon customers, reduce cost to serve and improve contribution
  • Set/clarify requirements and expectations for the Operations organization
  • Take proactive steps to ensure that best practices are introduced to the network in the form of standard work and that these are shared and implemented across all locations in the AMZL network
  • Working with key business partners such as Safety, Transport & Sort, DSP Management, Finance, Loss Prevention, IT, HR, Process engineering and Engineering to deliver the operating plan and to secure required support and resources for projects and initiatives
  • The role holder should hold an MBA or have equivalent qualification or workplace experience
  • Goal driven, target orientated, able to step back and look at the bigger picture (helicopter view), the person will also be able to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved
  • Demonstrate strong track record of team leadership within a large scale rapid and process driven environment – must have end to end process management experience
  • Demonstrate a strong track record of problem solving and very strong analytical skill capability as he/ she will is required to look at and find solutions for a variety of operations problems
  • Must be flexible and able to manage a business that can operate 24/6 and commit the time required to get the job done
  • Demonstrate ability to manage, motivate, and influence work behaviors
  • Proven ability to understand and improve metrics at a country level
  • Ideally, will have experience of lean manufacturing techniques/six sigma
  • Ideally, will have experience of managing 3rd party contract resource arrangements on a large/national scale
34

Senior Manager, Operations Resume Examples & Samples

  • Ensure customer satisfaction and that the best interests of the company are served
  • Works in conjunction with the corporate CCO to develop strategic plans to advance the company's mission and objectives and to promote revenue, profitability and growth as an organization
  • Oversee Benicia operations to insure quality, service, and cost-effective management of resources
  • Ensure that all policies, procedures and sanitation practices are followed
  • Manage the supply of inventory and relationships with suppliers to ensure sufficient supplies of inventory are maintained at all times to fulfill customer requirements. This includes but is not limited to: review of product sales, inventory levels and purchase projections with CCO and CFO on a bi-weekly basis; planning inventory purchases effectively based on company needs, supplier production schedules and transportation lead times; management of quality control services and production supplies
  • Manage all Operational audits including annual GMP audit, supplier audits and customer audits. Supplier audits will require travel, including to international sites
  • Manage technical/customer support including, but not limited to, oversight of customer quality and regulatory questionnaires, management of customer complaints, including root cause analysis, corrective and preventative actions as well as the management (development, revisions, corrections, etc) of Product Specifications, Safety Data Sheets, Nutritional Analysis, Policies, Procedures, and Record Keeping Forms
  • Manage the quality control function including, but not limited to, product testing methodologies, practices and procedures; review of all product quality control test results and subsequent approvals for shipment or rejection if product fails to meet product specifications; signing Certicates of Analysis; quality control trafficking operations including quarantine, sampling and disposition of product; trouble shooting quality control problems both internally and with customers or suppliers, and periodic review of all quality control laboratory services
  • Manage the quality assurance functions including, but not limited to, internal audits, shipping process audit, pest control program, environmental monitoring program, water testing program, chemical control program and sanitation processes
  • Manage the warehouse and all shipping/receiving functions including but not limited to, managing staffing needs, ensuring all personnel are adequately trained in GMP and safety procedures, inbound and outbound traffic; ensuring satisfactory fulfillment of all customer orders, and ensuring all goods are received and stored in proper order
  • Manage application testing with InterHealth ingredients to determine suitability in various applications
  • Work with third party laboratories to develop assays and manage the writing of analytical assays as InterHealth control documents
  • Manage stability program at InterHealth and write Stability Reports
  • Continuously improve processes and systems to increase efficiency and reduce errors
  • Bachelor Degree in Food Science, Food Engineering, Agricultural Engineering or Chemical Engineering and five years of experience in a leadership role, preferably within a related industry or manufacturing setting
  • Professional written and verbal communication and interpersonal skills
  • Experience in managing and motivating teams while simultaneously managing several projects
  • Must be able to work as a team member, maintaining day to day activities while being responsive to changing priorities, and demonstrate the ability to follow through consistently
  • Must be well organized, detail-oriented, and possess excellent time management/ organizational skills
  • Ability to closely monitor and communicate progress on daily tasks and responsibilities to Management
  • Knowledge of Good Manufacturing Practices, and Quality System Controls and Regulations
35

Senior Manager, Operations Intelligence Resume Examples & Samples

  • Manage a team of tools developer, data scientists and automation engineers
  • Building and maintaining data repository for System, Infrastructure and Customer Behavior
  • Working proactively and diligently to identify & fixing alarming gaps in the production environment
  • Design, build and maintains the tools and interfaces that help Engineering & Cloud operations quickly identify and manage problems, trends and incidents
  • Data Analytics and query languges
  • Python (or any other programming/scripting languages)
  • Different virtualization systems (VMWARE, OpenStack, etc)
  • RESTful API
  • Contemporary monitoring systems
  • Understanding of Linux & Windows system administration
  • Good grasp different configuration management frameworks like (Puppet, Chef, Ansible)
  • SaaS experience is big plus
  • Bachelor's degree is required
  • Project management experience, including managing complex projects, business relationships with internal clients, cross-functional teams, and external vendors to deliver meaningful results on time and on budget with limited direction
  • 8+ years' experience managing and motivating a team of engineers, with any remote management experience a plus
  • Ability to anticipate needs, innovate, multi-task and excel in a fast paced, rapidly changing environment
  • Self-starter with hands-on detailed oriented attitude and at the same time the ability to think strategically
  • Aggressive executor: you move fast and meet deadlines
36

Senior Manager, Operations Resume Examples & Samples

  • Champion a disciplined manufacturing culturethat promotes patient focused quality, customer satisfaction, and innovation asa way of life
  • Ensure understanding and achievement of allnecessary regulatory and compliance requirements (FDA, ISO, EH&S, etc.)
  • Promote a quality compliant culture andadherence to the Quality Management System requirements at all times
  • Champion employee relations and communicationwithin the Value Stream, while demonstrating a flexible management style thatutilizes appropriate styles for the given situation
  • Create a highly talented team and promote employeeengagement, team member development, & open communication
  • Champion and promote a culture of inclusiveness,trust, cooperation, commitment to teamwork and diversity that will fuel Stryker’sMissions and demonstrate Stryker’s Values
  • Manage all manufacturing resources andoperations within a regulated Value Stream in collaboration with otherfunctional managers
  • Drives continuous improvement culture andresults by setting clear direction and expectations for Value Streamperformance, structure, & business processes
  • Establish continuous improvement performancetargets, measure actual performance and take appropriate and timely correctiveaction if negative trends emerge for; product quality, customer service, capacity,lead time, labor efficiency, space utilization, yield, department spending, andbusiness processes effectiveness
  • Provide leadership direction to team on manufacturingprocess improvements to meet Value Stream and New Product Introduction quality,service, and time to market objectives
  • Provide leadership direction and oversite toaddress obstacles, provide resources and interact with other areas of thecompany to assist Value Stream and New Product Introduction teams in achievingobjectives and overcoming problems
  • Collaborate with NV-Project Management Officeand Process Development Department to ensure that all new products andprocesses are introduced into the Value Stream in compliance, on time, on budgetand are born lean to ensure operational success
  • Maintain and improve health & safety systemsand promote EH&S compliant culture
  • Partner with other functions to ensure allresources are competent to perform the duties assigned to them in compliancewith the Quality Management System and business training requirements
37

Senior Manager, Operations Resume Examples & Samples

  • Completed Bachelor’s Degree from an accredited university or 6+ years of Amazon experience
  • 7+ years’ experience managing operations in a retail, logistics, distribution, or manufacturing environment
  • Proven ability to manipulate and analyze complex data sets
  • Strong data analysis, problem solving, and project management skills
  • Demonstrated experience successfully managing projects
  • Demonstrated customer focus and experience releasing products and programs to market
  • History of teamwork and willingness to roll up one's sleeves to get the job done
  • Ability to work with a wide cross-section of people in various locations
  • Indirectly influence others to deliver
  • Creative and ideas-driven in finding new solutions/ designing innovative methods, systems and processes
  • Experience with Labor Management systems or methodologies
38

Senior Manager, Operations Resume Examples & Samples

  • Manage the successful completion of all tasks at the Chula Vista office location including technical work, financial and business development activities. Effectively manage tasks within budget, scope, ensure "on time" deliverables and minimize risk. Manage department OH budgets within plan. Ensure coordination and availability of resources between other programs and in-house staff with the deck plate technical workers. Provide leadership by example through implementation of policies, communication, mentoring, leading the way forward through new challenges ahead and fostering team based solutions for obstacles. Ensure customers are given regular and timely work status regarding actual work accomplished versus work baseline projected
  • Manage leased computer assets, Pcard transactions/reconciliation, Government Furnished Equipment/Material inventory
  • Supervise assigned technical and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation. Maintain good communication skills which include keeping pertinent folks informed on status and developments; distribute meeting notes and action items; coaching employees; and solicit employee input on projects and initiatives
  • Direct program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems
  • Assure quality of program products, services, and deliverables, including participating in reviews, audits, and site visits. Contribute to maintaining registrations for ISO 9001, and OSHA QEHS programs. Perform monthly visits to your customers and site employees
  • Perform business development activities, including the preparation and review of technical and cost proposals. Grow business base through organic and/or new business. Work with your team to identify and pursue new business opportunities in adjacent markets that are within their core competencies
  • Perform program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement
  • Prepare and provides various reports and technical reviews, and weekly statusto senior management as requested
  • Ensure compliance with relevant corporate and government policies and standards
  • Proficient in MS Office applications, Word, Excel, PowerPoint, Outlook, etc
  • Effective verbal and written communications skills and management/leadership skills
  • Effective business development skills including proposal development and preparation
  • Detailed knowledge of U.S. Navy, ship repair industry and government regulations / standards
  • Must have a positive attitude, be team oriented and possess good organizational skills
  • Must have a current Secret Security Clearance
39

Senior Manager Operations North France Resume Examples & Samples

  • Develop and maintain a high focus on a safety culture
  • Develop and recommend Operation department budgets and programs to increase productivity and profitability
  • Ensure optimization on : Scheduling maintenance activities, crane mobilization and utilization, and resources utilization
  • Implement predictive maintenance solutions to reduce WTG failure rate
  • Maintain employee productivity & efficiency (cost/MWh) through accurate monitoring of technical utilization
  • Define, control, manage and optimize cost allocation in order to maintain lowest cost of energy for our customers
  • Adapt organization and resources to match growth and needs for local operation, strengthening customer satisfaction
  • Develop high performing teams in Operation Dept. through presence, coaching, and adapted management
  • Provide to field management with Board information, strategic decision, and ensure full commitment of operational teams
  • Ensure continuous development of strong partnership with our customers dealing with them on technical issues and ensuring full transparency
  • Ensuring coordination of all activities related to Operations to guarantee on time delivery, completeness, quality, reporting, and EHS compliance
  • Supervising and directing work of regional managers, and Support Team in Headquarter to ensure compliance with corporate mission and values, safety regulations/procedures, and company policies
  • Define and implement creative and innovative solutions to strengthen Vestas leadership position and cost optimization
  • Participe actively to Service Strategy definition in collaboration with Service Senior Director (INECH)
  • Strenghten Vestas image through external communication, events participation, FEE involvement, technical high schools partnership
  • Safety minded
  • Maintenance engineering knowledges and strong technical background
  • Strong ability to build customer relationships -
  • Ability to coach, mentor, motivate and develop large teams
  • Expressive, active, enthusiastic and target oriented
  • Pioneer spirit, capability to think out of the box and imagine what would match Customer expectation
  • Familiar with budgeting and P&L topics
  • Knowledge on Power Generation business would be a plus
40

Senior Manager, Operations Resume Examples & Samples

  • Sets overall vision and leadership for the operations team
  • Establish and execute strategic direction for operations & maintenance team in alignment with client goals. Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities
  • Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets
  • Manage supplier performance at the facility and maximize utilization of suppliers, preferred vendors and contractors. Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review. Develop scope of services and assist in vendor negotiations for new and the maintenance of existing contracts
  • Manage site to achieve KPI and performance indicators
  • Basic understanding of commercial leases, contract documents and routine accounting methods
  • Familiarity with and understanding of building systems
  • Excellent prioritization and conflict resolution
41

Senior Manager, Operations MKE Resume Examples & Samples

  • Oversee the environmental and safety program for the site and foster a “Safety First” culture within the JLL and supplier teams
  • Inspect buildings’ physical plant routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs
  • Utilize data to develop trends and insights that will drive continuous improvement in the site performance
  • Manage third-party contractors/vendors engaged in operating and maintaining properties
  • Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effective
  • Have the ability to step in and lead teams to recover the facility from unplanned downtime events
  • Undergraduate or Masters Degree in Engineering, Business Administration, or related field preferred with a minimum 6-8 years direct supervision of a facilities organization >50 FTE within the industrial or manufacturing environment, experience within the logistics environment is a plus
  • Knowledge of conveyance, high speed Sortation systems or Industrial Automation is preferred
  • Demonstrated experience in managing 24x7 operations in a fast paced, high pressure work environment
  • Lean or Six Sigma understanding
  • Ability to multitask and work without direct supervision
  • Proficient in MS Office, and possess strong written, verbal and people skills
  • Strong organizational skills and collaborative management style needed
42

Senior Manager, Operations Resume Examples & Samples

  • Job Title:* Senior Manager, Operations-Ecommerce
  • Req ID:* 748230BR
  • Canada Walmart Division:* Corporate
  • Store Location:* 7295 West Credit Avenue
43

Senior Manager, Operations Resume Examples & Samples

  • Team Management to include working with management team to ensure that team is meeting contractual obligations and to seek ways to improve operational performance; identify staffing needs and work with HR to recruit appropriate staffing; serve as the interface for cross functional activities; work with team management to design programs to maintain high motivation among team members; establish goals for the team; conducts performance reviews of management team; provides training and mentoring to team members and conducts career development discussions; Hold regular meetings with team and one-on-one meetings with managers; Provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues
  • Business Development to include partner with New Business Development in customizing and making capabilities presentations, which market services of company to prospective clients; May partner with New Business Development to write proposals for new and existing customers; stay abreast of new business development opportunities; influencing clients by helping them see advantages of using other Lash services; may identify new services to existing programs which will help add value to both client and Lash Group
  • Training and Mentoring to include translating organizational strategies into team goals; leading training sessions; mentoring managers and assistant managers; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; coach and counsel managers and assistant managers and help prepare them for next level
  • Quality and Compliance to include explaining to clients how we ensure and track quality; implement and ensure that processes are in place to monitor quality and program compliance Collaborates with Compliance team on program audits; works with leadership team to address audit findings and to implement corrective action
  • Organizational leadership to include supporting company initiatives; exemplifying core values; accepting and effectively communicating decisions on company policies, plans and programs; ensuring open communication at all levels; and rewarding appropriate behavior
  • May require travel to attend client meetings, trainings, or to support team members across multiple offices
  • Strong verbal and written communications skills and demonstrated presentation skills
  • Ability to collaborate and work across groups to make decisions and resolve issues
44

Senior Manager Operations Resume Examples & Samples

  • Oversees the activities of the department, ensuring that adequate resources and technical skills are available to service clients
  • Ensures that quality standards, service standards and procedures are properly maintained in accordance with department objectives and standards
  • Provides expert management and resolution of complaints from clients and brokers
  • Ensures processed information is in compliance with regulatory guidelines as well as departmental, by interpreting and remaining current on changing legislature
  • Identifies continuous improvements that will improve unit costs and service provided to the client
  • Keeps attuned to client feedback and client service trends, implements/recommends appropriate improvements; ensures productive partnership between Operational & Customer Service areas
  • Manages employee morale through various rewards and recognition as well as stress management programs
  • Facilitates positive, creative and proactive operations by providing leadership to personnel
  • Handles personnel actions including performance reviews, salary recommendations
  • Hires, coordinates training and develops staff
  • Recommends departmental budget
  • Develops strategic plans for areas of responsibility (including staffing forecasts)
  • Participates in department, division and companywide projects
  • Possess strong leadership skills with ability to create and maintain effective business relationships
  • Possess strong communication skills with high level of professionalism to interact with a wide variety of internal and external parties
  • Manages multiple priorities based on financial impact and deadlines in a fast paced and challenging environment
  • Possess good organizational skills as well as strong attention to detail in order to produce results
  • Possess a strong work ethic and displays a sense of urgency for successful and timely results
  • 5+ years of leadership experience
45

Senior Manager, Operations & Infrastructure Resume Examples & Samples

  • Leads and cultivates a highly engaged team of technologists and specialists
  • Leverages a strong balance of technical skill and leadership to optimize the technology environment
  • Uses a strong sense of curiosity to find solutions to complex issues and opportunities
  • Executes and completes departmental projects
  • Successfully automates manual processes with a focus and understanding of improvement cycles
  • Leads a team of technical resources that are accountable for IT Services in a 24X7 environment
  • Be accountable for overall execution and delivery of business IT requests
  • Responsible for the development of departmental and project budgets and ensuring appropriate adherence to corporate budget targets
  • Complete annual performance and quarterly development reviews for direct reports and effectively manage corrective actions as required
  • Ability to effectively coordinate and communicate with IT teams, business owners, and Senior Management during production impacting events
  • Identification and development of metrics and key performance indicators to drive strategic initiatives and ensure operational efficiencies
  • Motivate and mentor team members for improving skills and taking on additional responsibilities
  • Celebrate team and individual successes and create a positive, fun-filled work environment
  • Bachelor’s degree or equivalent experience in information systems management, computer science, or other technical field
  • 8+ years of progressive experience in IT Operations, IT Infrastructure and Technical Services
  • 5+ years’ experience leading and managing IT Operations and Infrastructure teams
  • Demonstrates a fundamental understanding of all aspects of IT operations, Infrastructure, Data Center Ops and IT Services
  • A strong and effective team player
  • A willingness and desire to participate in and lead change
  • Experience in IT Customer Support Services
  • A process-improvement driven attitude
  • Must be able to demonstrate a high degree of independent access to confidential patient information and organization information and must be able to handle such information appropriately
  • Must have ability to manage multiple projects and tasks
  • Experience and knowledge of IT infrastructure, IT Services, IT staff management, IT Operations, Servers, Data Center Ops, MS Windows environment, Backup-Restore, VMware, Citrix, AD, Cisco, VoIP, and IT monitoring services
  • Able to travel up to 25% of the time
  • On-call for major incidents and other requirements as necessary
  • Healthcare expererience is desirable
46

Senior Manager, Operations Centre Resume Examples & Samples

  • Windows Server 2008
  • Windows Server 2003
  • Intermediate to Advanced knowledge of design and management of IIS, Active Directory, Citrix, and McAfee EPO
  • Competency in VMWare ESX and other virtualisation products
  • Solid knowledge of the HP server hardware family
  • Intermediate to advanced knowledge of networking on Windows platforms, including TCP/IP, multi-homed servers, DNS and DHCP
  • Proficiency in enterprise systems: Vantive, SAP
  • Microsoft SQL including Clustering
  • Microsoft ISA / ForeFront / Sharepoint
  • Experience as Windows Systems Engineer within high-availability Hosted solution
  • Supervisory experience managing a technical team
  • Bachelor's Degree in related field or equivalent work experience
  • Strong interpersonal, written, presentation and communication skills
  • Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine root cause to performance shortfalls and implement corrective actions
  • Ability to develop effective key collaborative relationships across organizational boundaries within a global company
  • Strong customer relations
  • Bachelor's Degree in Business, IT and/or Administration or equivalent experience
  • ITIL Certification desired
  • Understand business roadmap, products and services offerings
  • Previous experience supporting Managed Hosting & Managed Services
  • Previous experience interacting with Service Management and Product organisations
  • Management of remote staff in different locations across the globe
  • Veritas Backup
  • Microsoft Certification
47

Senior Manager, Operations Resume Examples & Samples

  • Implementation and management of ERP and MES systems at the Menlo Park facility
  • Manage contract manufacturing and US manufacturing lines
  • Coordinate logistics of scale up of Phoenix Product line to off-shore manufacturing contract and/or OUS (Costa Rica)
  • Develop policies, practices, and procedures that allow for efficient identification and resolution of production problems
  • Develop and monitor production schedules, staffing requirements and budgets
  • Assist in identifying and managing the implementation of new processes, technologies, and/or tooling needed to manufacture company’s products, including production trending metrics
  • Work with development engineering and manufacturing engineering management to ensure that products are optimally designed for manufacturing
  • Oversee facilities management
  • Ensure that accurate and complete records of department activities are kept, and that they meet regulatory requirements
  • Management of suppliers/vendors regarding price, delivery, and capacity/performance
  • Hire, train, and manage manufacturing and production management staff(s)
  • Work with engineering and quality to oversee pilot introduction of new products within the MP QMS and Design Control system
  • Additional corporate and/or operations projects as they arise
  • Working knowledge of JIT, SPC, and TQC theory and procedures
  • Must have the ability to develop operating procedures, manufacturing process instructions, process validations, and lot history records related to manufacturing
  • Experience with all aspects of medical device manufacturing including new product transfer, prototype fabrication, process development, process validations, and production is required
  • Working knowledge of ERP systems is required
48

Senior Manager, Operations Innovation Resume Examples & Samples

  • Manages project stakeholders to be supportive of change and actively engage as sponsers
  • Idenitifies adoption, adherence, and outcome metrics and designs measurement processes to reinforce change effectiveness
  • Recognizes, documents and shares best demonstrated practices across the enterprise
  • Travel 20-50%
49

Senior Manager, Operations Engineering Resume Examples & Samples

  • Responsible for North America Operations Engineering for Final Mile logistics teams
  • Manage a high-performing team of Process/Industrial Engineers; drive standardization in day-to-day, field-based pick-up, delivery operations and MHE automation solutions across Amazon
  • Manage and improve facility and field engineering processes utilizing lean methodologies
  • Manage large, complex engineering initiatives across North America
  • Ensure customer satisfaction by following through with requests and ensuring needs are met as accurately and immediately as possible
  • Design future material handling, automation and equipment solutions for Amazon Logistics
  • Manage large projects for North America Ops Engineering, often with ambiguity; collaborate with Planning, Launch, Procurement, Finance, HR, external partners and product teams to ensure project completion (on time and within budget)
  • Drive Innovations across the Engineering Organization
  • Travel to various locations depending on business needs
  • Minimum of ten (10) years of experience managing a large team of high caliber Process Engineers within the small parcel domain or logistics space
  • Minimum of ten (10) years of experience leading a team to drive standardization in day-to-day field-based pick-up, delivery operations; ability to deliver continuous operational improvements
  • Ability to influence process change and positive outcomes on sorts, on-road, and project focused initiatives
  • Experience leading, implementing and improving facility layout and design
  • Experience managing the implementation of large engineering projects and initiatives; experience collaborating with various groups (Operations, Procurement, Finance, HR, etc.) to complete projects on time and within budget
  • Experience working with a team of IEs who are dispersed across a given geography
  • Ability to travel up to 50% of the time (domestically)
  • Listening skills
50

Senior Manager, Operations Resume Examples & Samples

  • Minimum of 5-7 years of operations experience, preferably in SAAS environment
  • Excellent communication skills
  • Strong technical proficiency
  • Demonstrated capacity for self-direction
  • Knowledge of automotive industry is preferred
  • Experience with concepts of data management
51

Senior Manager, Operations Resume Examples & Samples

  • Preferred a Bachelor's Degree in business or equivalent directly related to experience
  • Required other Strong experience in the related area of Operations at management level
  • Preferred other Compliance, Regulatory and Audit Experience
  • Intermediate other In-Depth functional knowledge and broad multi-functional knowledge
  • Advanced other Strong understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole
  • Advanced other Strong knowledge of modern call center systems and ability to utilize them to their maximum potential
  • Advanced other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
52

Senior Manager Operations Analytics Resume Examples & Samples

  • Review and assure the quality of the deliverables and insights produced by your team on a variety of key performance indicators, ranging from financial metrics across the store Profit-and-Loss statement to operational metrics such as customer satisfaction and standards compliance
  • Provide in-depth analysis with the ability to structure problems and recommend solutions based on findings
  • Partner with the Field Operations Management team (the Vice President, Regional Directors and Division Directors) to drive performance decisions and report results to the Executive Leadership Team and Board of Directors
  • Manage the analytics and reporting function for the Operations and Operations Support Services department
  • Develop systems, processes, databases and tools to maintain operational information such as financial information, KPIs, key metrics, store level detail, sales and promotions, other performance data, etc
  • Develop, monitor and report on departmental metrics and initiatives with a focus on evaluating operational performance
  • Ability to work with large amounts of data and conduct analysis from identifying issues and trends, to recommending solutions
  • Manage cross functional teams to complete initiatives in a timely and efficient manner
  • Prepare slides and presentations for senior management to deliver at board and executive meetings
  • Train staff on analytical tools and techniques to ensure standard approach and accuracy of analysis and reporting
  • Ability to present to senior level management complex issues and ideas in an easily understood format
  • Perform any other related duties as required or assigned
53

Senior Manager Operations & Services Resume Examples & Samples

  • US Citizen and capable of obtaining and maintaining a government security clearance
  • Bachelor of Science degree in a technical or business field
  • Minimum of 8 years directly applicable experience
  • Minimum of 3 years of experience leading and/or supervising large teams
  • Graduate degree in an appropriate technical or business field preferred
  • Proven leadership of a +75 person department (or larger) and external customer interface experience is a plus
  • Preferred skills include working knowledge of manufacturing strategies, material control, customer overhaul and repair services with detailed know of asset and material scheduling processes and tools
  • Ability / Willingness to relocate
54

Senior Manager, Operations Resume Examples & Samples

  • Proactive, constructive engagement with Delivery Service Providers,
  • You hold an degree from an accredited institution,
  • Excellent command of English – both verbal and written,
  • Ideally, you’ll have an awareness of how to manage Lean/Six Sigma manufacturing techniques,
55

Senior Manager, Operations Resume Examples & Samples

  • Lead managers to lead their teams using servant leadership principles coupled with high accountability
  • Contribute to forecasting and budgeting to ensure operational plans can be implemented successfully
  • Implement routine and contingency operational plans to ensure consistent customer service levels
  • Monitor performance against objectives weekly and adjust tactics as needed
  • Maintain relevancy of recognition efforts
  • Lead a team across three cities and work at home locations
  • Lead continuous improvement efforts related to productivity, quality and other KPMs
  • Lead the proactive service recovery efforts of the department
  • Liaise with other department leaders and other key business leaders to advance goals of the department
  • Support the Director, and contribute to vision, strategy (both operational and training) and planning
  • 5 years’ experience leading managers and/or large teams (100 plus)
  • Willing to undergo a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements, if applicable
  • Willing to travel on company business if and when necessary
  • Must be willing to work whatever schedule is required even if it extends outside of typical business hours
  • 5 years leading a customer service team
  • Working knowledge of Word, Excel, and PowerPoint
  • Working knowledge of budgeting/forecasting
  • Proven leadership capabilities / people focus
56

Senior Manager, Operations Resume Examples & Samples

  • Liaise with CEO to make decisions for operational activities and set strategic goals
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations
  • 5-7 years previous operations management experience, including forecasting, scheduling and real-time operations management
  • Experience supervising, coaching, and developing staff
  • Previously employed at software, genetic, biotechnology, and/or healthcare company are a plus
  • Experience managing a start-up type environment
  • Bachelor’s degree in statistics, operations management, business management, or equivalent (MBA preferred)
  • In depth knowledge of diverse business functions and principles (e.g., finance, customer service etc.)
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and various business software (e.g. ERP, CRM)
57

Senior Manager, Operations Resume Examples & Samples

  • Ensures the Central Baggage Resolution team meets customer commitments in the mishandled baggage claim process and upholding guidelines of the department
  • Collaborates with leadership throughout the organization while building effective relationships and teams
  • Motivates team to excel at service recovery
  • Manages productivity and scheduling for operational staff
  • Leads and motivates a team of approximately 200 employees
  • Presents to all levels in the company status of claims processing, quality, and budget
  • Drives initiatives to improve performance in both efficiency and quality in Central Baggage
  • Acts as point person for all senior leadership escalations from customers
  • Regularly holds departmental meetings to brief on current topics and changes
  • Provides coaching and counseling of employees at all levels of the organization
  • Implements and reviews policies and operating structure to ensure consistency with company goals and initiatives
  • Proactively leads team to ensure job satisfaction and engagement of all personnel
  • Provides outstanding customer service to internal and external customers
  • Develops successful incentive strategies for specialists
  • Partners with Operations to meet key operational objectives
  • Bachelor’s degree in relevant field or equivalent experience/training
  • 5 years prior managerial/supervisory experience
  • Must be willing to travel on company business if and when necessary
  • Must be willing to undergo a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements, if applicable
  • Knowledge of SABRE, NetTracer, WorldTracer, CRM
  • Must have excellent organizational and planning skills
  • Strong teamwork and leadership skills
  • Ability to lead and motivate employees
  • Ability to take initiative and work effectively in a variety of demanding situations
  • Ability to remain calm under pressure and navigate changing situations
  • Ability to problem-solve
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
58

Senior Manager Operations Excellence Resume Examples & Samples

  • Provides leadership and direction to operations with a span of control over 2-4 Business Units
  • Implements a structured Integrated CI program in the facility, based on TPM style methodologies to drive performance metrics to best in class (DDS, AM, PM, FI, QI)
  • As a change agent – influences change management at the manager, peer and subordinate level including business unit leadership
  • Develops structures for capability building at the line level to drive a zero loss culture and trains the use of CI tools for effective problem solving (CILs / Centerlines, SMED etc)
  • Coaches, directs and trains salary and hourly personnel to utilize available tools
  • Coordinates internal and external resources for opportunity evaluation and implementation of CI processes
  • Develops and delivers training to support and enhance employee engagement in the CI process on the floor by participating in active teams as a “Process Leader”
  • Provides leadership and career development to 3-6 direct reports (industrial engineers and process leads), and accepts ownership of the continued development and sustainability of Hershey Lean
  • Facilitates BU Leaders in identifying and hiring line centric team members for new line launches
  • Takes ownership of developing the site level work plan supported by the weekly action plan, and ensures a high-level assessment of systems
  • Flags major risk and network-level roadblocks to the central team
  • Takes ownership for maintaining and tracking operating performance and financial impact compared to the 2-3 year glidepath
  • Coordinates with the central team and Op Ex managers at other sites to ensure implementation consistency with the rest of the network
  • Takes ownership for ensuring capability progression, with a view to new staffing needs
  • Facilitates plant leadership and 5-10 person cross-functional team in developing a CBN (compelling business need), including analysis of historical performance and setting of forward-looking stretch goals
  • Responsibility for getting alignment on the CBN from plant leadership and communication it to all plant employees. The CBN will be the basis for future Plant budgets out 2-3 years
  • Takes ownership for developing and sustaining Focus teams to monitor health of systems, share knowledge across the plan and define roll out progression
  • Facilitates plant leadership and Focus teams in developing annual work plans and glide paths towards CBN targets
  • Provides direction and support to the formulation, evaluation, strategy setting and presentation of product and process solution improvements
  • Brainstorms, designs, and promotes improvements to processes or equipment to improve safety, quality, customer service and cost and creates a healthy CI pipeline
  • Demonstrates operational experience to understand and provide robust process solutions
  • Understands and can develop a ZBA / 6-Sigma type analytics
  • Develops facility specific projects through completion and serves as project leader during development and approval
  • Provides leadership on CI audit processes to ensure progress is on track vs. vision. Ensures critical adherence to the Hershey Lean program on all lines with key metrics to include, but not limited to
  • Knowledge of Food manufacturing policies, procedures, and GMP’s
  • General CPG process, packaging subject matter expertise
  • Knowledge of CI systems and methodologies including TPM, Lean Manufacturing and Six Sigma Understands metrics and best in class excellence levels of maturity
  • Proven leadership abilities, including strong influencing skills without direct reporting
  • Proven change management skills
  • Excellent problem solving abilities, Ability to handle multiple and changing priorities
  • Strong written (e.g. PowerPoint) and oral communication skills
  • Ability to coach, train and provide constructive feedback to all levels of the plant organization
  • Demonstrated abilities to build capability and confidence in team
  • Ability to understand financial data and analysis to estimate values, including the development of the Zero Based Analytics
  • Understands the budget process and has demonstrated abilities to manage a budget
  • Ability to recognize and adapt to different audiences
  • Minimum 5 years’ experience in an automated manufacturing environment (preferably in food processing engineering)
  • Experience with Lean Manufacturing, Six Sigma and TPM is strongly preferred
59

Senior Manager, Operations Resume Examples & Samples

  • Create, control and deliver the non-payroll expense plans for the location
  • Create, control and deliver the payroll expense plans for all Operational departments
  • Oversee the banking, sales audit, accounts payable, petty cash and cash float management functions
  • Manage and negotiate store contracts as appropriate including HVAC, elevator, escalator, fire Equipment etc
  • Maintain cleanliness of store through management of in-house or contract housekeeping service
  • Manage store communications systems including POS, PC, telephone and Fax equipment
  • Communicate appropriate parameters, standards and prescribed limits for direct reports; helping them to understand how they drive business
  • Establish effective working relationships with direct reports and manage performance
  • Ensure compliance with all Quebec employment law legislation
  • Leads the French Committee and directs any required actions
  • Leads and works with the translation department to ensure accurate translations that respect the meaning, phraseology, spirit and terminology of original texts
  • Represent Company on legal issues where mediation or representation is required
  • Ensure adherence to the 1% training cost of salaries
  • Complies with all Health & Safety policies and requirements
  • Post-secondary education in business management preferred but not mandatory
  • 5-8 years previous experience in a management capacity, preferably within Operations
  • 2-3 years experience managing managers
  • Extensive operating knowledge of Quebec Provincial law as it impacts Store Operations and Labour
60

Senior Manager Operations Resume Examples & Samples

  • Support to develop the 5 year strategy plan, in regards to footprint and productivity
  • Leading the execution of the strategy plan in EMEA
  • Ensure On- Time –Delivery results meet or exceed plan
  • Strategic work and driving the execution of footprint strategy for EMEA
  • Manage Inventory in line with maximizing total part population
  • Ensure the accuracy of the inventory is 100%
  • Improve operating income and productivity
  • Continued improvement of all business systems in accordance with TE’s TEOA program and EHS
  • Provide monthly forecasts on STR, productivity and inventory
  • Optimize EMEA supply chain and procurement
  • Continue to develop talent within the organization to support future growth
  • Establish VOC with key accounts
  • Bachelor degree in Engineering, Manufacturing, Supply Chain or Business
  • Minimum 8 years’ experience working with a manufacturing organization with proven success in simplifying processes and increasing production
  • General project leadership experience
  • Minimum five years of management experience required
  • Matrix management
  • Strong and proven leadership skills
  • Ability to manage multiple departmental functions within EMEA region
  • Ability to strategize and execute
  • Hands-on mentality
  • Influencing others without authority
  • Talent assessment and development
  • Strong Communication Skills in English and German
61

Senior Manager, Operations Resume Examples & Samples

  • Develop and drive the overall direction, coordination, service delivery and evaluation of Speech and Language Data Services operations activity for Poland site
  • Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site operations teams
  • Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for our product issues; encourage risk-taking and advocacy on behalf of product teams
  • Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations
  • Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of
  • Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics
  • Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration
  • Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate toolsets, user interfaces, and business logic for the efficient handling of work volumes
  • Education – degree qualification in a business or management or linguistics field desirable
  • A minimum of 9 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed technical/Customer Service / data operations environment. Experience in leading speech data operations is desirable
  • Previous experience of creating and contributing to strategic planning processes
  • Experience in leading large teams (125+ associates) to high levels of performance
  • Experience in developing future leaders and creating tailored succession plans
  • Experience in building a culture of empowerment, accountability and continuous improvement
  • Experience as a project owner / sponsor for strategic step change initiatives and enabling innovative thinking in project teams
  • Experience working on MS Excel, analyzing data and presenting to senior management
62

Senior Manager Operations Nafta Corridor Resume Examples & Samples

  • Strong knowledge of HSBC and NAFTA region, GBM and CMB sales process and client on-boarding and servicing issues
  • Ability to work across multi-country, multi-GB matrix
  • Solid mix of strategic and operational thinking and execution
  • Strong analytical skills- Ability to analyze internal and external data to inform/ benchmark strategies and targets, and keep abreast of changes in the external environment that may impact cross border Trade
63

Senior Manager, Operations Resume Examples & Samples

  • Bachelor’s Degree: Required, Business or Operations focus preferred
  • 4+ years managerial experience in operational or analytical positions with increasing responsibilities preferred
  • Flexible to travel over 50%
  • Knowledge of automotive industry, matrix management, and decentralized operational management a plus
  • Lean and / or Six Sigma a plus
  • Proficient with MS Office – PowerPoint, Excel, Word
  • Complex business analysis skills – Excel, database, SQL skills
  • Excellent communication skills; verbal and written
  • Experience with large, complex, multi-discipline projects
64

Senior Manager Operations & Analysis Resume Examples & Samples

  • BS/BA in Business, Accounting, Economics, Marketing or Finance
  • Minimum of 5+ years of business operations or financial planning & analysis experience (forecasting, planning, reporting)
  • Superb analytic skills analyzing large data sets with the ability to express conclusions and make recommendations and then operationalize business change
  • Excellent verbal and written communication skills. Ability to present findings – at a non-technical level – to internal or external stakeholders to influence leadership and drive operational improvements
  • Demonstrable mastery of Microsoft Excel
  • Significant experience with data analysis tools and technology such as SQL, Business Objects, data warehouses, Tableau, Power BI etc
  • Lean Six Sigma or other process improvement experience a plus
  • Demonstrated ability to improve and innovate, continuous improvement mindset, not content with status quo
  • Able to thrive in a fast-paced environment; learns quickly, thoroughly, and in detail, recognizes and adjusts to change as situations require
  • Highly organized with the ability to manage diverse functions, requests, and deliverables
  • Enthusiastic, creative, curious, dedicated, and open
  • Exerts Influence at the executive and VP level with original, well-articulated ideas, acts as trusted advisor
  • Role models leadership and effective relationship building with senior leadership and key stakeholders across departmental and company lines
  • Partners with business stakeholders to understand their unique analytic requirements and assist in the development of metrics, reports, and dashboards to identify and apply changes to drive improvements
  • Defines and measures success of strategic initiatives and process improvements and ensures strategic goals are met using a systematic, analytical approach
  • Makes business recommendations (e.g. resource allocation/utilization, cost-benefit, forecasting, budgeting) with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information
65

Senior Manager, Operations Engineering Resume Examples & Samples

  • Bachelor’s degree and 8+ years of related experience · And 2+ years of people management experience
  • Post-graduate work is desirable
  • OR equivalent combination of education and years of related experience
66

Senior Manager Operations Resume Examples & Samples

  • Bachelor's degree -or-
  • Combination of education and applicable work experience
  • 5 years of leadership experience in medical group management, or healthcare, or finance at a senior level
  • Experience in a complex healthcare delivery environment, including clinic operations in either family practice or specialty clinics, financial management, quality management, and risk management in a large medical group
  • Valid driver’s license and reliable transportation driving record consistent with GOP Safe Driving Policy 330 Incident Point Matrix at time of hire
  • Master of Health Administration (MHA) -or-
  • Bachelor's degree in business or related healthcare
  • Experience in an integrated delivery system as well as new practice and facilities development
67

Senior Manager, Operations Excellence Resume Examples & Samples

  • Partner with manufacturing sites and associated key functions such as Supply Chain and Purchasing operations to deliver on improvement targets whilst driving improved quality and service performance. Facilitate continuous improvement events (such as workshops) to develop and maintain the improvement idea pipeline
  • Organize events/workshops to drive knowledge transfer and sharing of good manufacturing and best demonstrated practices
  • Identify and work with teams in the Value Stream
  • Demonstrate expertise in Continuous Improvement Methodologies, such as Lean/Six Sigma, with knowledge and usage of statistical applications
68

Senior Manager, Operations Risk Management Resume Examples & Samples

  • Responsible for assisting in the evaluation of the effectiveness of the Product Commercialization Risk Program within the GPDO organization
  • Lead and manage product commercialization risk management initiatives by effectively monitoring and identifying risks, implementing risk mitigation strategies and developing and translating strategies into projects and processes to ensure adherence to desired business outcomes and department standards
  • Responsible for execution of one or more of the following: Complete Op Risk Assessments. Challenge and advise on commercialization and product launch risk, challenge and stress test current Risk and Controls Self Assessments and strategies
  • Participate in product commercialization scenario analysis and monitor gap closure. Assess effectiveness of Governance. Monitor levers affecting Identification and escalation of emerging operational risks
  • Coordinate with other Operational Risk and Compliance teams as appropriate to ensure integrated end to end coverage of risks and coordination of monitoring, assessment and other activities
  • Drive innovation of risk management processes by identifying opportunities for continuous improvement
  • Execute strategy changes and improvements by conducting extensive research and analysis of emerging business trends and consulting senior leadership team to align business plans with organizational growth and development
  • Contribute to the team’s efficient and effective operation by close collaboration with and monitoring risk management functions to control costs, mitigate risks, adhere to business and industry standards and implement industry best practices
  • Direct the implementation of compliant risk management operations within area of responsibility by guiding team on accurate and timely responses to risk management issues and ensure strategic approach to meeting company objectives
  • Close Collaboration with the other Risk Management Function to ensure consistency in risk assessment, management, mitigation and continuous review
  • Drive a performance management culture by mobilizing and developing individuals at all levels, encouraging cross-team collaboration to achieve positive results for the organization
  • Evaluate current processes and identify areas of risk/vulnerability and opportunities for improvement
  • Bachelor’s degree in a scientific related discipline, such as: Risk Management, Reliability, Statistics, Basic Sciences, or Engineering. Additional training in multiple scientific fields would be considered a significant advantage
  • Direct experience leading and supporting risk management projects in a pharmaceutical or a related regulated industry, is required
  • 5+ years of experience with risk management approaches
69

Senior Manager Operations Resume Examples & Samples

  • Zorgt er voor dat HSSE beleid en procedures volledig worden nageleefd binnen Operations zodat veiligheidsincidenten tot een absoluut minimum worden beperkt
  • Definieert en implementeert midden- & lange termijn doelen, targets, plannen en richtlijnen voor Operations
  • Werkt nauw samen met klanten, agenten, vervoerders, douane , haven autoriteiten en andere betrokken partijen om er voor dat zorgen dat het operationele resultaat in lijn is met de afgesproken service levels
  • Overziet en realiseert een soepele, optimale samenwerking tussen yard, vessel, berth, barge, rail en truck planning zodat overeengekomen service levels worden gerealiseerd
  • Als lid van het Operationeel Management team, verantwoordelijk voor het optimaliseren van de samenwerking en synergie met anderen operationele disciplines zodat – o.a. door de analyse van financiële en business drivers - productiviteit wordt verbeterd en operationele kosten gereduceerd
  • Biedt leiderschap. Zorgt ervoor dat management en staf binnen Operations getraind zijn in de ‘best practices’ op het gebied van geavanceerde operationele strategieën en nieuwe geautomatiseerde technologie
  • Neemt initiatief om processen, procedures, productiviteit, klanttevredenheid en veiligheid te verbeteren, en zorgt ervoor dat deze initiatieven succesvol worden geïmplementeerd
  • Ontwikkelt en beheert service contracten met derden m.b.t. de outsourcing van werkzaamheden en diensten
70

Senior Manager Operations Resume Examples & Samples

  • Set up team, policies and processes required to scale business operations across multiple cities and categories
  • Build a customer obsessed and innovative culture among managers, CS agents and on-field technicians
  • Develop mechanisms to drive ownership and accountability with 3P providers and cross-functional internal teams
  • Own process and technology roadmap to drive productivity improvement, cost optimization
  • Implement business continuity planning
  • Partner with cross-functional teams to influence strategic and customer experience innovations
  • 20% travel required – mostly within India, and occasional global travel to other Home Services locations
  • 15+ years of operations experience with at least 5+ years in managing end-to-end large scale operations
  • Exceptional problem solving skills and appetite for dealing with complex and ambiguous “startup” problems
  • Strong communication skills and ability to manage executive communication both in verbal and written formats
  • Ability to operate tactically and strategically in a fast-paced environment
  • Experience in managing large sized teams
  • Experience in starting up new operations
  • Proven track record of driving operational excellence with experience in Kaizen and Lean techniques
  • Proven track record of driving continuous improvements to availability, performance and quality of systems
  • Proven ability to utilize leading-edge technologies and LEAN/Six Sigma methodologies
  • Business analysis acumen, with substantive experience measuring the success of a complex business process and proposing new business opportunities
71

Senior Manager, Operations Quote Resume Examples & Samples

  • Drive integrated supply chain solutions for product integration initiatives
  • Manage Global Operations functional teams including Product Data Management, Planning, Distribution, Logistics, EHS and Quality
  • Develop cross functional relationships across the organization to drive efficiency in the project approval and implementation. Partner with Regulatory, Commercial, IT, Legal, and Finance on integrated customer and product solutions
  • Present to executive leadership steering committees
  • Develop project plans and execute projects in accordance with Global Moves Playbook
  • Develop and manage approved project budgets including capital and restructuring budgets
  • Facilitate issue resolution and/or appropriate escalation
  • Minimum of 10+ years of relevant experience in operations and project management required
  • Strong Global Operations knowledge
  • Strong project management skills and tools
  • Demonstrate strong business and financial acumen
  • Analytical and detail oriented with strong Excel & PowerPoint skills
  • Solutions oriented with a forward focused mentality; see problems coming and develop strategic solutions
72

Senior Manager, Operations NPI, CSD Resume Examples & Samples

  • Responsible for leading new product introduction programs from R&D into Operations. Programs are composed of a portfolio of projects focused on reagents, instruments, chips, and plastics
  • The role involves coordinating manufacturing and sourcing capabilities (Manufacturing, OEM, Logistic, Quality, and Finance), articulating the optimum project path toward successful fulfillment, and leading its execution
  • Manage a team of NPI project managers
  • Lead via influence an extended team to plan and coordinate numerous smaller projects in the Manufacturing Operations area involving supplier selection, component sourcing, make-versus-buy recommendations, supply chain, SKU creation, quality control, validation, vendor qualification, planning, and costing
  • Organize project reviews and provide project status updates to the Operations and Division leadership
  • Responsible for initiating project plans and reports in accordance with PCP (Product Commercialization Program) requirements
  • Coordinate the efforts of technical teams in the fields of software, mechanical design, plastics, fluidics, automation, Printed Circuit Board (PCB), Field-Programmable Gate Array (FPGA), Graphics Processing Unit (GPU), power supplies, semiconductor, packaging, molecular biology reagents, chemicals
  • Support and participate in PPI (Practical Process Improvement) initiatives
  • As related to NPI projects, ensure required compliance levels with regulatory agencies are met: ISO13485, cGMP, 21CFR820 regulations, safety, emissions and shipping
  • Assist the Buyer/Planner during the V&V and Commercialization phase
  • Coordinate Operations efforts, in association with corporate global supply chain resources to develop sourcing strategy aligned with business objectives
  • Lead “Tiger” teams toward issue resolution. Assign resources working with Product Managers, FAS, FSE, R&D, QA and QC to insure issue containment, root cause identification and mitigation. Review trends with QA to drive continuous improvement
  • May be required to perform other related duties as required and/or assigned
  • Bachelor's degree in related discipline and/or equivalent experience. Master’s Degree preferred
  • Requires a minimum of 5 years of relevant experience in the management of multidisciplinary teams in a high tech environment involving biological instruments and reagents, chemistry and bioinformatics
  • Working knowledge of the PCP (Product Commercialization Process) roadmap
  • Experienced with quality systems which are compliant with ISO 13485 and cGMP
  • Hands-on experience with manufacturing and logistic organizations desired
  • Strong knowledge of project management tools
  • Demonstrates strong business and financial acumen, including understanding of company’s financial statements and the impact to the financials for NPI projects
  • Practical application experience in continuous improvement methodologies and/or lean 6-sigma to improve processes, strengthen quality and drive efficiency
  • Customer-centric with the ability to build and drive strategic customer relationships, both internally and externally, national and internationally
  • Experience & demonstrated executive-level reporting and presentations
  • Analytical and detail-oriented with strong Excel & PowerPoint skills
  • Solutions-oriented with a forward focused mentality; sees problems before they arrive and develops strategic solutions
  • Must be a creative problem solver and have the ability to function in a rapidly changing environment
  • Ability to influence others and partner cross functionally
73

Senior Manager, Operations Resume Examples & Samples

  • Direct, coordinate, and manage manufacturing resource assignments in support of all applicable Orbital ATK business unit activities including New Business as well as standard product lines. This functional accountability includes employee - retention/recruiting, program/project assignment and prioritization, performance management, reward and recognition, career development and mentorship/guidance to ensure ownership, motivation and morale among manufacturing team members
  • Ensure the implementation and future development of applicable (i) manufacturing specific policies, processes and standards, (including work templates, checklists, etc.) and (ii) work center specific tools and equipment
  • Partner and collaborate with the business area (BA) and functional (FM) leadership personnel and maintain pro-active oversight/cognizance of manufacturing Teams' execution. Provide effective functional/technical guidance and support to positively impact technical, cost, and schedule performances of manufacturing work scope and contents
  • Participate in and/or drive consistent best practices on program/technical peer, design and manufacturing reviews to ensure both technical compliance and execution efficiency
  • A Bachelor’s Degree (BA/BS) is required
  • 15 years of experience as a Functional Manager with personnel management skillsets and experience (e.g. performing personnel evaluations, timecard approvals, career development counseling, employee coaching/mentoring etc)
74

Senior Manager Operations Resume Examples & Samples

  • Responsible for day to day Safety, Quality, Delivery, Cost Leadership throughout the Fair Lawn Chemical Processing and Distillation processes. Instill voice of customer throughout each process to ensure all Operations have the customer requirement in mind, every day for every job
  • Provides direction and leadership to a matrix organization of direct of indirect reports ensuring that products are manufactured with the highest level of quality in a safe and timely manner that will meet or exceed customer expectations
  • Mentors and develops team members of entire Value Stream Team (approximately 40 employees across 3 shifts) including personnel from sourcing, procurement, planning, manufacturing, quality control, quality engineering and customer support. Listens, supports, engages and encourages employee suggestions and input to achieve excellent results
  • Conducts fact-based analysis using Lean techniques to create value and manage a Value Stream that eliminates waste and drives continuous process improvement related to safety, quality, delivery and cost
  • Champion the implementation of Lean methods in the Chemical Processing and Distillation Value Stream
  • Owns and reviews Value Stream Key Performance Indicators (KPI) during daily management meetings. Identifies gaps and implements countermeasures
  • Builds strong alliances across all functions and is strategic liaison to Product Management, Sales, Customer Service, Design Engineering, and Finance to meet Customer and Stock Holder commitments
  • Establishes goals, sets priorities and coordinates all related activities within the Value Stream to ensure drive and focus towards meeting or exceeding established common business objectives from the Site Goal Tree
  • Maintains proper staffing levels, scheduling and organizing work assignments within the company policies and procedures
  • Performs all job duties within ISO standards, regulatory or statutory requirements
  • 10+ years working experience in a chemical manufacturing / pharmaceutical environment with strong leadership experience and decision-making ability
  • Bachelor’s degree in Chemical Engineering required. Advanced degree such as an MBA or Masters/PhD in science or engineering is a plus
  • Previous experience processing flammable solvents required
  • Proficient in use of Microsoft Office Suite
  • Ability to travel as required, <5% of the time
75

Senior Manager, Operations Account Management Resume Examples & Samples

  • Directs a team of geographically distributed resources to improve operational performance in the market through metric based management
  • Establishes process between regions and corporate departments to identify, diagnose, and remediate provider operational issues (some states may also remediate member issues)
  • Ensures the delivery of superior customer services by providing timely and accurate resolution to claims and credentialing related provider inquiries and complaints regarding inventory processing
  • Partners with director to set operational priorities and manages resources to operational goals and budgets
  • Required a Bachelor's Degree in a related field or equivalent work experience
  • Required 7+ years of experience in Managed care, preferably operations management, claims processing/issue resolution or provider contracting environment
  • Required 2+ years of management experience. Robust experience with operational process and root cause analysis
  • Required Other data and work process analysis and problem identification
  • Advanced demonstrated written communication skills
  • Advanced demonstrated interpersonal/verbal communication skills
  • Advanced knowledge of healthcare delivery
  • Intermediate ability to lead/manage others in a matrixed environment
  • Intermediate ability to influence internal and external constituents
  • Intermediate ability to work in a fast paced environment with changing priorities
  • Intermediate demonstrated leadership skills
  • Intermediate demonstrated analytical skills
  • Intermediate ability to implement process improvements
  • Advanced other facilitative skills
  • Advanced other quantitative analysis and financial modeling capabilities
  • Required Intermediate Microsoft Access
  • Required Intermediate Microsoft PowerPoint
  • Required Intermediate Microsoft Visio
76

Senior Manager Operations Resume Examples & Samples

  • Manage a team of up to 100 headcount consisting of team managers, supervisors and associates in operations environment with daily targets
  • Own and align internal operations goals to business goals
  • Own monthly/ quarterly business reviews with RBS leadership and external stakeholders
  • Work with and influence internal stakeholders (supply chain, fulfillment center, technology, and business) to drive RBS agenda
  • Build programs to address business challenges faced by RBS and its customers
  • Identify system and process improvement opportunities that will directly influence the RBS customer experience
  • Participate in recruitment and selection activities including role modeling through hiring decisions and processes
  • Manage performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
  • Coach and develop associates, supervisors and managers for performance improvement and for their own career development
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
  • Bachelor’s degree + 8 years of relevant experience OR MBA + 3 years of relevant work experience
  • 3-5 years of managing reporting and analysis in previous roles
  • Knowledge on Lean and Six sigma tools
  • 3+ years of experience in developing and implementing new strategies and procedures
  • Fluent in English both oral and verbal
  • Proven ability to build lasting relationships
  • Previous work experience in a fast-paced, changing and growing organization
  • Good problem solving skills: acts decisively, promptly and confidently
  • Not afraid to contradict others and proactively offering solutions
  • Demonstrated ability to put team priorities into a larger business context and make difficult trade-offs caused by new or changed business goals and/or resource reductions
  • Strong presentation skills and the ability to motivate and inspire large groups of people
77

Senior Manager, Operations Resume Examples & Samples

  • Oversee and support HR Operations, Budgeting, Premises/Equipment, Business Continuity Planning
  • Support the execution of Adjudication Centre of Expertise (ACE) specific strategies designed to enhance the customer experience & manage risk
  • Lead, coach & develop a team of Administrative Staff and provide strong team leadership to motivate and develop individual and team performance
  • Contribute to the effective management of the Unit
  • Excellent knowledge of the systems and applications that support the Unit’s processes e.g. ACE, ReCapp/SAM, Scotiaworx, Excel, Lotus, Micro Soft Office platforms
  • Strong understanding of Unit operations & integration with relevant Bank departments
  • Thorough knowledge of the Bank’s regulatory & compliance requirements including security documentation, management control and audit disciplines, gained through experience
  • Working knowledge of Retail & Small Business products and services, credit adjudication process and the Bank's lending policies and procedures in order to support the ACE unit
  • Good level of computer skills, including keyboarding
  • Relevant University degree or equivalent experience or 5 years of Retail Banking experience
78

Senior Manager Operations Excellence Resume Examples & Samples

  • Bachelor’s degree and 6+ years of relevant experience in the areas of continuous improvement, process optimization, business transformation, business intelligence, and analytics
  • Six Sigma black or green belt certification preferred
  • Project /Program Mgt. certification preferred
  • Experience in using data and analytics to identify opportunities and drive process automation improvements
  • Experience with Lean and/or Six Sigma transformation philosophies, principles, tools, and techniques
  • Demonstrated experience leading and working collaboratively with virtual teams, preferably within a global organization, to innovatively solve problems and influence continuous improvement; effectively influences a diverse set of stakeholders and leaders across locations and functions
  • Healthcare experience highly desirable
  • Able to thrive in a fast-paced environment; ability to learn quickly, thoroughly, and in detail; must recognize and adjust to change as situations require
  • Well-organized, action-oriented team player with the ability to prioritize daily work, change directions quickly, manage geographically dispersed cross-functional virtual teams and work on multiple projects simultaneously
  • Proven experience managing innovative business process improvements resulting in measurable financial and/or customer satisfaction improvements by applying the Lean/Six Sigma methodology and leveraging data analytics
  • Demonstrated experience building a motivated and highly engaged team
  • Ability to interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and productive relationships
  • Excellent communication skills, including listening, writing, presentations and relationship development at all levels of an organization
  • Results driven; takes personal responsibility for achieving results; reviews and evaluates progress against agreed-upon targets and timelines
  • Collaboratively shares relevant information openly and seeks appropriate input from others outside of the direct team; Develops strong cross-functional relationships
  • Ability to recognize business challenges and create effective solutions for those challenges
79

Senior Manager, Operations Resume Examples & Samples

  • Safety and Environmental Compliance
  • Customer Quality and Internal Scrap Reduction
  • Delivery and Capacity Planning/On Time to Customer Request (OTTR)
  • Cost reduction programs and productivity improvements, and the implementation of initiatives to align with ISC business goals
  • Developing short and long range 'Best in Class' / 'World Class' vision, mission, site value proposition and supporting plans to maximize the utilization of all site assets and assure availability of resources in accordance with the changing business environment
  • Ensure a safe work environment for all employees. Implement Honeywell HSE processes, policies, and metrics. Working with Corporate HSE and site HSE direct report(s): establish, manage and monitor standards, processes, communications, training and systems as they relate to Environmental and Safety
  • Recruit, develop, support, and evaluate staff to manage roles and responsibilities for the achievement of results
  • Provide for the personal and professional development of the entire organization to meet current and future challenges of the business
  • Drive continuous improvement through deployment of Honeywell Operating System (HOS)
  • Provide vision, direction, and leadership for the formulation and implementation of Customer Quality and site process improvements, employing Lean and Six Sigma tools
  • Develop and deliver on the Annual Operating Plan (AOP) including financial and operational targets
  • Ensure appropriate communications with both the Integrated Supply Chain (ISC) organization and the HSP business unit, to coordinate strategy, goals and actions necessary to achieve them
  • Initiate and coordinate development activities in response to emerging business needs, interfacing with Product Development, Marketing, and Sales for alignment
  • Establish and maintain relationships with community leaders, City, State and Federal agencies to address common industry-related issues and ensure regulatory compliance
  • Demonstrated high quality of decision making
  • Strong problem solver with the ability to 'learn on the fly'
  • Clearly demonstrated ability to deal with ambiguity
  • Creative and innovative
  • Strong at setting priorities and making timely decisions
  • Strong time management and organizational skill set
  • Has demonstrated the ability to size up people and successfully hires and recruits the best talent
  • Action oriented with the ability to stand alone and yet operate successfully in a matrix organizational structure
  • Demonstrated capability in change management and realigning of site culture as appropriate
  • High approachability factor, strong builder of effective teams, and a strong motivator of others
  • Open and receptive to discourse which occurs in a matrix environment
  • Strong believer in personal learning and self-development and has a strong sense of 'self-knowledge'
  • Bachelor of Science degree
  • 5 years of progressive manufacturing management experience
  • 5 years of experience as a Plant Manager, with Manufacturing Site Leadership background
  • 5 years of experience in Total Quality, Six Sigma or Lean
  • BS in Engineering or Chemistry
  • Chemical Site Experience
  • Six Sigma Green or Black belt
  • Six Sigma and DMAIC methodology
  • Demonstrated ability to lead cultural change and establish operational metrics/key indicators for process control, communication and performance improvement
  • Demonstrated ability to manage multiple, complex projects and changing priorities, make sound decisions and work effectively in a technical environment
  • Ability to develop in-depth understanding and application of Honeywell core processes - Strategic Planning (STRAP), Annual Operating Plan (AOP), Operating System (HOS) and Management Resources Review (MRR)
  • Professional experience that includes exposure to multiple business models and / or varying company settings
80

Senior Manager, Operations Resume Examples & Samples

  • Ensures that all teams follow aspects of each client contract is followed, and works to maintain proper operations of all aspects of the Bishops Stortford Facility’s
  • Responsible for meeting operational fiscal requirements for all business activities
  • Oversee operations with a focus on Quality and Facilities compliance using Standard Operating Procedures (SOPs) and input from QA and Facilities departments as a guide
  • Develop CAPEX (capital expense) requirements and annual operating budget (AOP) for areas of focus. Review all purchases and invoices generated from your team
  • Interact with clients as necessary to assist in sales and customer service requirements including tours of the facility and participation in site audits
  • Responsible for, data entry, inventory for the repository
  • Ensures client/sponsor documentation is complete, accurate and issued in a timely fashion
  • Accountable for packaging and shipping and all aspects of the logistics function domestic and global to support these operations
  • Accountable for government and regulatory compliance, accident reporting, and ensuring compliance to cGMP standards and HTA
  • Ensures all employees follow safety guidelines and are properly trained
  • Works closely with the Quality Manager to develop and implement training programs for operations (all groups)
  • Follow‐up to direct client contact via email or face‐to‐face
  • Day‐to‐day coordination of multiple repository projects in process
  • Taking a proactive response to other duties would be expected and may also be assigned to meet business needs
  • Travel to Client and in support of operations as required
  • Minimum Requirements/Qualifications
  • Expert ability to work with methods to handle, process, and store specimens
  • Knowledge, general laboratory and quality assurance/control
  • Ability to multi-task in multi-disciplines on a day to day basis including Operations, Project, QA, and Facilities Management skills
  • Maintains a level of personnel with the ability to respond to on-call in support of site 24/7/365 for events such as afterhour’s temperature, alarms, or fire alarms or weather related events
  • Knowledge, Skills and Abilities
  • University degree preferred (BSc/MSc/FIBMS)
  • Management of repository operations; shipping, receiving, cold temperature storage
  • Experienced working in an MHRA and HTA regulated environment
  • Good understanding of ISO 9000 and cGxP quality standards
81

Senior Manager Operations Resume Examples & Samples

  • Minimum – Graduate  
  • Relevant qualifications in Operations/ Business Management preferred 
  • Minimum 10 years of industry Customer Service experience in North America Non Voice Ops (insurance preferred) 
  • Should be currently working in the capacity of a Senior Manager / similar designation 
  • Leadership experience of managing a team size of at least 80, ability to work in an environment of multiple priorities and conflicting deadlines 
  • Customer service focus, Strong people management and leadership skills 
  • Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow 
  • Ability to build strong relationships with others across business and technical communities. 
  • Process improvement experience using a methodology 
  • Accomplishments in process optimization, operations management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning & change management 
  • Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. 
  • An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude 
  • Established good track record in attrition control and mapping, align staffing as per volume forecast and hiring nos 
  • SLA & KRA Performance Management 
  • Manage workflow and resources to consistently meet our service standards even under pressure situations 
  • Provide support on escalated cases and Handles service recovery situations 
  • Participates on process improvement initiatives for business units  
  • Lead small departmental projects or initiatives that support departmental goals 
  • Help staff assess their career objectives and developmental needs in achieving those objectives 
  • Develop contingency strategies and plans for staffing changes 
  • Identify causes for non-achievement of SLAs, develop solutions and execute the same  
  • Employee engagement plans for improved Retention 
  • Establishing Governance Model  
  • Manages FTE’s, SME, TL and AM, Managers levels based on budget requirements & direction provided by Leadership team 
  • Create an environment of innovation and creativity that leads to continual process and service improvements 
  • Develop team’s capability by completing quality/accuracy checks, giving performance feedback to employees to increase -team capabilities and production levels.  
  • Commercial 
  • Publish weekly revenue flash highlighting Rev loss if any & Action Plan 
  • Controlling budget on Incentive, Transport, Employee Engagement; 
  • Develop models on Incentive structure for R&R. 
  • Basic Understanding of Process P&L 
  • Resource Planning  
  • Lead and inspire multiple teams under severe constraints 
  • Capacity Utilization - trends, attrition, projected ramp-ups, metrics  
  • WFM Management – Service Level; Work Prioritization Strategies, Productivity (Reducing Shrinkages & tracking AHT) 
  • Client Interface  
  • Builds strong relationship with business unit leaders  
  • Daily touch points with onshore partners on key performance areas 
  • Business Reviews (WBR / MBR) with the onshore on performance 
  • Provide various timely reporting to Business Heads on production, overtime, FTE’s, savings etc
82

Senior Manager, Operations Engineering Resume Examples & Samples

  • Responsible for North America Operations Engineering
  • Manage a high-performing team of Process Engineers; drive standardization in day-to-day, field-based logistics operations and MHE automation solutions
  • Manage and improve facility and field engineering processes using lean methodologies
  • Manage large, complex engineering initiatives leading to globally scalable solutions
  • Collaborate with Planning, Launch, Procurement, Finance, HR, external partners and product teams to ensure project completion (on time and within budget)
  • Bachelor’s degree in an Engineering field from an accredited university
  • Minimum ten (10) years of experience leading a team to drive standardization in day-to-day field-based logistics operations design and automation solutions
  • Experience leading, implementing and improving facility layout and design; working knowledge of design tools, such as AutoCAD
  • Experience managing the implementation of large engineering projects and initiatives; experience collaborating with cross functional teams to complete projects on time and within budget
  • Experience working with project management and business intelligence tools/software
  • Ability to travel up to 50% of the time, primarily domestic but occasionally international
83

Senior Manager Operations, Soulutions Resume Examples & Samples

  • Associates degree (2 year) in a technical (industry related) field or equivalent work experience
  • 5 + years industry experience including operations supervisory/ management role including planning, contracting, project management, account management and all aspects of general business management
  • Technical and/or business licenses or registrations as required by the geographic area
  • Ability to proactively implement organizational and process change in response to business needs. Strong listening, negotiation, organizational, oral and written communication skills for multi-tasking effectively
  • Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan
  • Ability to travel up to 20% of time depending on assigned geographic location
  • LI-CAS
84

Senior Manager, Operations Manager, Virtual Resume Examples & Samples

  • 10+ years of experience managing multi-layered management organizations with team sizes greater than 200+ team members
  • Demonstrated ability to deliver strong results in an operating environment
  • Proven knowledge and experience using virtual tools (audio, video, and communication)
  • Demonstrated experience leading a virtual operating organization
  • Master’s degree or MBA
  • Lean/Six Sigma experience
  • Strong analytical and deep dive skills
  • Must have and maintain a secure, distraction-free home workspace
85

Senior Manager Operations Innovation Resume Examples & Samples

  • Accountability to identify and execute upon opportunities arising from digital transformation, Industry 4.0, data analytics to improve Lonza’s operational capabilities to improve Lonza’s gross profits. Manages roll out programs of proven technologies across the LSI organization
  • Accountability to develop and drive (manufacturing) automation projects within LSI Operations with the objective to improve productivity. Work together with to OT manager to ensure standardization
  • Accountability to drive data analytics projects with the objective to improve data transparency and usage of data to optimize operational activities
  • Accountability to align internal LSI activities with LPB and ensure transfer of best-practices within LSI and with LPB
86

Senior / Manager, Operations Resume Examples & Samples

  • Lead and ensure daily smooth operation of 24/7 travel call centre to ensure profitability and quality
  • Act as one of the key liaison persons in assuring all internal and external clients are well informed of any operational changes/updates and etc
  • Maintain effective communication necessary to strategic planning, business resiliency and client decision-making
  • Monitor trends and patterns in team performance to identify problem areas and take immediate corrective action and/or make suggestions for continuous improvement
87

Senior Manager, Operations Resume Examples & Samples

  • Manage Day-to-Day rating release activities, ensuring all work is delivered within agreed service levels (timeliness and quality)
  • Utilize Business and Process knowledge to champion innovation and challenge manual / bespoke / inefficient processes to drive the Operating Office strategy with a view to ultimately reducing operational risk and increasing the efficiency of the ratings release processes
  • Implement appropriate metrics that monitor performance against target and hold Business Partners and Operations teams accountable for achieving them
  • Build long-term collaborative relationships with key Business Partners and act as trusted advisor on operational matters
  • Manage and lead a team of specialists across multiple locations to ensure delivery of process excellence
  • Coach team members towards solving every day operational problems. Drive sound problem solving tools and systems
  • Remediate compliance reports and support the error tracking and regulatory / audit / compliance information request process
  • BS/BA degree in relevant area (e.g. Finance, Accounting, Mathematics, Economics, Management), or equivalent work experience
  • Minimum seven (7) years of experience in a financial services environment in a supervisory capacity. Experience in Operational Risk, Compliance, Legal, or Internal Audit and prior exposure to an analytical or regulated environment highly preferred
  • Demonstrated experience leading people and developing effective and diverse teams across multiple locations, delivering exceptional results
  • Must be able to function effectively as a leader in a team environment; able to translate concepts into execution
  • Excellent communications skills; written, verbal and presentations
  • Proven ability to assist with the introduction of complex change in a challenging environment
  • Lean Management / Continuous Improvement skills and experience are preferred
  • Strong interpersonal skills are a must
88

Senior Manager, Operations Analytics Resume Examples & Samples

  • Provide analytical support for the PM&I (Performance Management & Incentives) strategy team and identify gaps and opportunities to drive continuous improvement
  • Identify new opportunities that drive significant improvement to CMA’s operational performance (effectiveness, efficiency and experience)
  • Leverage analytics and process improvement methodologies (Six Sigma, LEAN) to provide a data-driven approach to improvements
  • Provide fact-based, compelling insights and recommendations to drive consensus and strategic alignment
  • Develop comprehensive and robust Cost Benefit Analysis (CBAs) to evaluate financial impacts of various initiatives and facilitate prioritization and decision making
  • Provide analytical support to effectively expand CMA digital capabilities
  • Explore and evaluate cutting-edge and innovative analytical applications
  • Maximize team performance and foster a culture of productivity, responsiveness and quality. Provide impactful coaching across a diverse team of analysts
  • A Master’s degree in Math, Economics, Statistics, Engineering, Operations Research or other quantitative fields a must
  • 7+ years of experience in the credit card or financial services industry. Prior experience in Operations desirable
  • Strong background in statistical analysis, segmentation and modeling
  • Exceptional critical thinking and problem solving skills
  • Knowledge and experience with various analytical tools/platforms including SAS/SQL, Teradata, Hadoop, Python, Tableau
  • Strong people leader with the ability to develop, motivate and retain top talent
  • Advanced leadership, relationship management, consulting and influencing skills
  • Must be collaborative and willing to work in a cross-functional and cross-cultural environment
89

Senior Manager Operations, PSS Resume Examples & Samples

  • Collaborates and follows directives of Premier Support Solutions Director
  • Collaborates and cooperates with other functional areas including; Human Resources, Training, Workforce, Communications, Customer and Employee Experience, and Client Services
  • Fosters a cooperative team environment within the management team and site
  • Provide leadership, direction, support and career development to Premier Support Solutions organizations, management and teams in a manner consistent with Asurion's Core Values and business objectives
  • Lead Operations Managers to support their teams to train, motivate and coach the Premier Support Solutions leaders on the essential skills to meet that each team member has the tools they need to succeed at their job
  • Appropriately prioritize site, team, and individual goals to effectively achieve business objectives
  • Actively seeks input from team members to understand successes and opportunities and leverage of input to make improvements
  • Helps to develop, define and execute a culture that leverages rewards and recognition
  • Ensure that team member, client, and customer expectations are met and exceeded
  • Work with the Quality department and Operations Managers to ensure consistency in call evaluations and that quality objectives are achieved
  • Assists Premier Support Solutions Director with strategic planning as it pertains to Premier Support Solutions Operations
  • Represents Asurion in client interactions to include: Supporting and facilitating client requested changes and representing customer experience feedback
  • Maintains an excellent working knowledge of the entire Premier Support Solutions operation, as well as leading and developing department projects
  • Update and continuously develop knowledge of products processes, and call center trends to provide recommendations that improve the customer experience, employee satisfaction, and enterprise performance
  • Help to develop and manager strategies and action plans to manage site and enterprise employee retention and satisfaction
  • Help to manage Premier Support Solutions budget and understand the impact of decisions and actions based on the overall company financial performance
  • Ability to quickly resolve concerns and problems within the Department
  • Establishes a strong leadership presence within the Department by being involved, interacting on the call center floor, and being approachable
  • College degree or equivalent experience required-advanced degree(s) or certification (s) preferred
  • Minimum of 7-10 years call center experience required, with at least 3-5 years at the manager level and 2-3 years directly managing manager level employees
  • Exudes the ability to inspire, motivate and influence others to achieve
  • Experience with call center technology, including ACD, workforce management agent productivity tools, and quality management tools
90

Senior Manager, Operations Resume Examples & Samples

  • 7+ years of experience in property/facilities management or 7+ years in related business management. Prior supervisory responsibilities required
  • Excellent computer, communication, organizational and customer service skills
  • Knowledge of property management and terminology
  • Management experience in a professional office setting, preferably in real estate or property management
  • Inspection/verification of work (e.g., by vendors), go to site for after-hours emergencies when necessary
  • Real Estate license
91

Senior Manager, Operations Resume Examples & Samples

  • Strong client relationship management
  • Conducts analysis for maintaining service levels and team performance, volume forecasting, and takes care of staff calculations and costs
  • Implement plans and policy as determined, and changes as necessary
92

Senior Manager, Operations Resume Examples & Samples

  • Supervises all aspects of State set-aside activities including sourcing and presenting qualified candidates that meet the appropriate disability ratio of 75% or higher, State Agency & TIBH relationships, accurate tracking of purchase orders and accuracy of all required paperwork and documentation
  • Motivate, monitor, train, and mentor staff ensuring performance goals are accomplished and making recommendations for available training necessary to make recruiting team subject matter experts in the staffing industry
  • Maintain accuracy of Target Recruit, Salesforce and ECM databases by consistent monitoring and managing team usage
  • Work with Business Solutions Development Manager and team members to ensure that the best applicants are placed with a release rate of less than 5%
  • Manages and evaluates progress of programs and objectives regularly, ensuring reporting accuracy and recommends changes as needed, meeting best practices and appropriate SOPs
  • Ensures effective implementation of organization’s strategic plan and annual objectives, delivery successful results
  • Coordinate with HR department to ensure all GSG new hire paperwork is compliant, updated and accurate
  • Supervises timely processing of weekly payroll checks and invoices. Assists when needed with resolving payroll and billing problems. Progress determined by 90% or higher payroll runs that don’t require a supplemental payroll
  • Consistently contributes to the success of the departmental and organizational objectives and success metrics
  • Meets mandatory yearly training hour’s requirement of this position
  • Attends staff and organizational meetings as required by Business Solutions
  • Works to resolve any customer, candidate or employee issue in a timely and appropriate manner
  • Demonstrates ethics and complies with Corporate Compliance Program
  • Bachelor’s Degree of higher in a related field
  • Minimum of three years of experience in business operations leadership role with an emphasis on recruiting
  • Minimum of three years management experience in a related field or similar role
  • Two years of staffing experience in the light industrial and administrative clerical segments
  • Excellent oral and written communication skills including interviewing skills
  • Proficient with Microsoft Word, Excel and Outlook
  • Texas Driver’s License, liability insurance, vehicle in good working condition and clean driving record
  • Bilingual