Senior Manager, Operations Cover Letter

I submit this application to express my sincere interest in the senior manager, operations position.

In the previous role, I was responsible for guidance to customers on the best CRM workflow for a variety of call center and business processes.

My experience is an excellent fit for the list of requirements in this job:

• CPC Qualification - National - International
• Continual standing and/or walking an average of 5 miles daily
• Customer orientation and experience in maintaining relationships with client on managerial level
• Personal efficiency and time management
• Pro-active and preventive approach in problem-solving
• Positive attitude focused on customer and employee satisfaction
• Participates as individual contributor to the team, usually with limited professional expertise
• Makes decisions affecting own work within set parameters

In response to your job posting for senior manager, operations, I am including this letter and my resume for your review.

In my previous role, I was responsible for on call support services for deployment, operations and support during standard business hours of the development center (9:00am - 5:00pm).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Supporting and capable of conveying change
• Able to distill and prioritize tasks get buy in on both of those aspects from multiple internal and external stakeholders
• Quick thinker, able to make fast paced decisions and drive conversations to decision making efficiently
• Certification in in Project Management, such as Professional in Project Management, is preferred
• Detailed experience in distribution systems including design and configuration of warehouse management systems, their implications to overall inventory accuracy and with production bonus system and flexible worktime models
• Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization and operations flow design, and distribution systems
• Excellent performance in engagement, leadership, culture behavior, decisiveness, cost awareness, customer orientation, loyalty, sense of responsibility, organizational talent, conceptual, initiate and “live” change
• Previous experience with external vendor relationship management and oversight is essential

I would like to submit my application for the senior manager, operations opening. Please accept this letter and the attached resume.

Previously, I was responsible for oversight, strategic planning, supervision, leadership, and management of the staff and operations of the newly integrated cross-functional service in the areas of the registration, student accounting, cashiering, financial aid, ID services and the myRUN call center;.

My experience is an excellent fit for the list of requirements in this job:

• Commercial acumen and financial analysis skills
• Contract and relationship management skills
• Production and operations management in the diamond or manufacturing industry
• Engineering and maintenance principles
• Proven significant in general and Operations Management having managed a team within a complex high value industry
• Manufacturing and processing continuous business improvement practices and methodologies
• Knowledge and proven extensive experience of processing or production operations having served at management levels of an organisation and served on decision making bodies
• Understanding of diamond pipeline and assortment essential

I submit this application to express my sincere interest in the senior manager, operations position.

Previously, I was responsible for strategic planning and direction for internal call center, including types of placements to ensure the ‘best in class’ supplier management network.

Please consider my experience and qualifications for this position:

• Preferred experience is leading a 3rd party BPO contact center
• Demonstrated experience in selecting and building customer service centers
• Excellent written and executive presentation skills
• Profit and Loss responsibility for a business unit
• Certification as Continuous Improvement professional (Lean or Six Sigma)
• Siebel, and general computer literacy
• Outgoing, objective and controlled
• Need to have a strong understanding of a manufacturing environment

I submit this application to express my sincere interest in the senior manager, operations position.

In my previous role, I was responsible for leadership and guidance in conjunction with Service Delivery function for outsource and internal call center operations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Monitor the Case Management System, Indexing, and telephone management reports, incoming calls, requests and inquiries and certify they are properly dealt with
• Maximize operational efficiency and risk management practices by ensuring operational requirements are met through planning, execution and the efficient deployment of unit’s resources relative to customer portfolio, and procedural requests
• Strong operational and customer service background with a change optimization mindset
• Lean Six Sigma and/or project management is a strong asset but not a requirement
• Supplier operations and contract management of multi-million dollar contracts
• Oversee quality control systems and processes
• Oversee systems to ensure proper client-vendor communication, service provision and successful final product delivery
• Collaborate with other functional colleagues and divisions including but not limited to IT, Finance, Procurement, Audit, and HR to ensure all components of transition and compliance are addressed