Operations Senior Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations senior job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

D Casper
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Experience Experience
02/2016 present
Phoenix, AZ
Rohq-esc-operations Senior Accounting Lead Analyst
Phoenix, AZ
Rohq-esc-operations Senior Accounting Lead Analyst
02/2016 present
Phoenix, AZ
Rohq-esc-operations Senior Accounting Lead Analyst
02/2016 present
  • Strategic Relationship Management – developing and enhancing key stakeholder relationships within and across the supported business
  • Analyze supplier proposals, structure and negotiate supply agreements and manage supplier relations and performance
  • This position interacts with all levels of management, including senior management, at both Citigroup and at supplier level
  • Develop and grow relationship with business unit stakeholders promoting and expanding ESC’s influence within GCB categories
  • GCB aligned category leads and sourcing managers in global functions
  • Strategic Supplier Management and participation
  • Annual Sourcing Plan development in concert with business stakeholders
05/2010 12/2015
Dallas, TX
Operations Senior Team Manager
Dallas, TX
Operations Senior Team Manager
05/2010 12/2015
Dallas, TX
Operations Senior Team Manager
05/2010 12/2015
  • Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals
  • Develop and manage all support staff working with Operations
  • Ensure performance goals and met to pre-established expectations
  • Feedback and tracking of performance impacts – positive and negative – for Operations Manager (attendance, AUX, product specific, etc.)
  • Ensure Quality Assurance feedback is obtained by all telephone representatives for training and quality improvement purposes
  • Maintain effective levels of communication at all levels of all pertinent information, to include corporate and/or client objectives, performance outcomes and expectations, etc
  • Oversee the selection and training of all subordinate personnel, in coordination with the People Department/Team Managers
02/2004 01/2010
New York, NY
Securities Operations Senior
New York, NY
Securities Operations Senior
02/2004 01/2010
New York, NY
Securities Operations Senior
02/2004 01/2010
  • Assist with project management work for new initiatives
  • Participate in system development projects and provide subject matter expertise
  • Create monthly departmental management reporting for submission to the division (vendor management reporting, monthly reporting book, capacity, daily/weekly/monthly production, QC, performance results, project status reporting)
  • Assist with development and configuration of SharePoint 2010 document libraries and lists
  • Support providing adhoc requests that come in for data and reporting
  • Perform monthly processes to validate & reconcile MBS principal & interest payments
  • Generate monthly management reports
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Southern Illinois University Carbondale
Bachelor’s Degree in Finance
Skills Skills
  • Strong customer and quality focus, high motivated and working independent
  • Strong communication & networking skills as well as highly developed written and oral communication and presentation skills in English
  • Flexible thinking skill set that focuses on ability to adapt to new strategic challenges
  • Broad and in-depth knowledge in application management
  • Expertise with emerging technologies – robotics, additive manufacturing, digital manufacturing, predictive analytics, smart factory and common factory test platforms
  • Proactive thinking, good sense of responsibility, flexibility, team player
  • Working knowledge on retiring risk and capturing opportunity
  • Excellent analytical skills (Budgeting, Forecast, Review Actuals etc.)
  • Proven record of excellent performance
  • Excellent verbal, communication and board/executive level presentation skills in English and German
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Due Diligence Operations Senior Reviewer Resume Examples & Samples

  • Perform critical inspection and repair analysis for due diligence reports by measuring the completeness and accuracy of the information that is flowing back to the business when evaluating the risk of a client(e.g. two-touch review, maker/checker review)
  • Manage the Due Diligence Reporting process by
  • Identifying training opportunities and communicating required changes to the Projects and the Policy and Procedure teams
  • Understanding severity and timelines of allegations and how it applies to our client
  • Indentifying unique circumstances and using training and expertise to decision how to move forward
  • Act as final decision point for determining completeness and accuracy insofar as it relates to the completion of a Due Diligence Report including the escalation of derogatory information to the Lines Of Business (LOB) and Compliance
  • Ensure the significant uplift in our KYC Standards, as a result of the Consent Order, are being applied in-line with the new firm-wide standards
  • Review and interpret research conducted by Analyst to ensure background searches for JPMorgan’s prospective, new and existing clients
  • Have been conducted completely and accurately
  • Include a complete documentation of the research conducted (e.g. screen shots)
  • Review summary of findings and investigate and resolve any matters of significance drafted by Analyst on behalf of management to ensure
  • The summary provides an accurate, concise and appropriately worded/characterized overview of the report findings and outcomes
  • 2-3 years experience in KYC/Due Diligence, Compliance, Risk, Fraud or Research
  • Knowledge of AML/KYC/Bank Secrecy Act (BSA) policies including bank systems, applications and due diligence processes
  • Strong knowledge of public record databases including; Lexis-Nexis, Westlaw, World-Check, Dow Jones Factiva and OFAC
  • Attention to detail skills is essential
  • Well organized, self starter, capable of working under minimum supervision
  • Effective verbal and written communication skills for report summarizations and escalations
  • Strong interpersonal skills; results-oriented team player
  • Bachelor’s Degree strongly preferred
  • Fluency in Spanish or Portuguese preferred

Operations Senior Associate Resume Examples & Samples

  • Provides support to the Operations team to meet the HRS functional priorities in line with EY Business Enablement Shared Services priorities
  • Prepares and distributes monthly management reporting across HRS to ensure key initiatives are being delivered by the functions
  • Supports delivery of management reporting including resource utilization to assist leadership identify, manage and allocate resources
  • Ensures progress on various projects and initiatives as a liaison between subject matter professionals, HRS Operations, and functional specialists such as Finance, HR or Communications
  • Supports the HR Services Intake and Demand process, using tools to track requests, business cases, approvals, timelines, and resources assigned, and preparing regular reporting for review by the Portfolio Management Committee and HRS leadership
  • Assists as a project leader as required: develops the project scope and schedule for simple to moderate projects; plans and assigns resources to associated tasks and deliverables as appropriate; manages resources and tasks based on project plan
  • Creates and maintains predefined project documentation (reporting, meeting minutes, etc.) for simple to moderate projects
  • Provides general support on Services Measurement and Support identification of key opportunities and coordination of efforts to act on opportunities
  • Provides administrative and logistic support in coordination of key HR Services meetings including annual leadership team meetings
  • Broad knowledge base: Proven experience working in HR and understanding operational requirements for a global business unit/ organization
  • Analysis and Insight: Ability to organize data to tell a story e.g. finance and project information enabling leadership to have broad oversight and assist in decision making
  • Client Focus: Strong client focus and management skills with the ability to manage expectations
  • Driving Results: Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints. Strong project management and organizational skills
  • Problem Solving / Conceptual Thinking: Knowledge, skills and abilities needed to successfully execute projects while managing multiple, sometimes competing priorities
  • Global Mindset: Demonstrates knowledge, skills and abilities to operate effectively in a global business unit
  • Subject Matter Expertise: Base level understanding of cross border operations
  • Strong Technical skills (i.e. Microsoft office including Lync and SharePoint)
  • 3+ years working in an Operations or Coordination capacity, preferably with an HR focus
  • Project management experience including scoping, planning and delivering projects within the parameters of cost, quality and time
  • Experience working with cross boarder teams and effective working in virtual forums to deliver learning initiatives and programs

R&D Quality Operations Senior Associate Resume Examples & Samples

  • 50% Ensures that R&D is inspection ready at all times by completing activities related to the administration of the learning management system, controlled document management system and the auditing database. Duties include but are not limited to: addressing system issues, generating reports, participating in change control and change management, managing user accounts, workflows, and providing data for key performance indicators
  • 40% Facilitates and / or participates as a subject matter expert in procedural document workgroup meetings. Identifies and recommends process and procedural changes based on regulatory requirements or business standards
  • 10% Supports the activities in support of preparation, hosting and responses to regulatory agency inspections
  • At least 3 years of pharmaceutical experience
  • Ideal candidate will have broad experience in process excellence, Six Sigma certification preferred, clinical operations, regulatory compliance, quality management systems, IT systems, training and education and at least 4 years of direct management experience

Operations Senior Fees Associate Resume Examples & Samples

  • Managing client fee documentation process with the Business, Technology, Legal and Compliance, Risk
  • Driving fee initiatives to ensure results are delivered on-schedule, within scope and on-budget
  • Managing ongoing work with Technology during the build phase to ensure timely delivery and correct prioritization
  • Performing and /or coordinating User Acceptance Testing of new developments before their implementation
  • Training users on new applications & processes
  • Developing operating procedures further to new products & services launch
  • Performing assessment of process, control and infrastructure requirements to support new products
  • Implement a quality assurance process on pricing & billing flow

Operations Senior Associate Resume Examples & Samples

  • Work with the Operations Team and global administrator to close the monthly records for the private investment vehicles, including collecting, tracking, and maintaining all underlying investment fund statements and performance data
  • Process capital activity, prepare and review subscription/redemption documents, onboard new accounts and update accounts as needed
  • Ensure data quality is accurate and that the current operation’s process relating to the private investment vehicles are efficient; identify any areas for improvement
  • Prepare information for various quarterly and annual regulatory filings, including Form PF and CPO-PQR
  • Assist in the preparation and review of the fund’s annual financial statements
  • Coordinate deliverables for fund audits and respond to auditor and fund administrator requests during examinations
  • Investigate and reconcile issues related to data discrepancies between internal data and individual third party vendor data feeds
  • Communicate effectively and appropriately to business owners and management on reporting
  • Produce compelling and insightful MS Excel and PowerPoint reports to illustrate performance results on an accurate and timely basis
  • Bachelor’s Degree required, preferably with a concentration in Accounting or Finance
  • Minimum of 2 years experience working at a public accounting or financial services firm
  • Expertise in PowerPoint and MS Excel with advanced skill in VLOOKUPs, Pivot Tables, Charts, and Graphs; VBA/macros a plus
  • Strong analytical skills; able to evaluate issues, and propose and implement solutions with consideration for all downstream implications
  • Ability to multi-task and work in a fast paced environment both on a team and individually
  • Experience with managing, manipulating, and analyzing large amounts of data
  • Strong technical acumen; a quick learner in regards to third party applications

Cbps-operations Senior Group Manager Resume Examples & Samples

  • Manages business-planning initiatives for multiple teams/businesses
  • Establishes, develops, and strengthens business/client relationships and supports Site Head direction in growing the business
  • Manages operations organization to define and implement systems that are aligned with business strategy and goals
  • Contributes to short to medium planning for broad issues affecting the business
  • Exercises control over budget, policy formulation and planning and provides significant contributions to future strateg of the businesses in the geographic scope
  • Promotes and drives a culture of best practice sharing amongst the different programs in the assigned geography group
  • Manages resource supply and demand which may include but not limited to hiring, staffing, and maintaining a diverse and effective workforce
  • Develops talent and helps build talent pipeline for the company by actively participating in talent reviews and development activities for self, direct reports and next level employees
  • Directs multiple programs supported through responsibility for ensuring delivery of end results and shared responsibility for budget management and accountable for resource planning
  • Ensures risk management controls and processes are in place and aligned to the Citi standards and is adhered to by the program
  • Represents the business cluster/geography to company and client meetings, events and corporate affairs, as needed

AIS Operations Senior Associate Resume Examples & Samples

  • Manages the collection of data; confirms information is relevant, correct and professional for regularly scheduled meetings
  • Reviews financials and headcount regularly to ensure commitments are on track and opportunities are known and addressed
  • Experience in project management and ability to influence others to achieve stated objectives
  • Proven ability to lead and influence across a matrixed environment; proven ability to assist in implementing solutions and delivering against timeframes and budgets
  • Proven experience coordinating multiple assignments simultaneously and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organization skills. Expected to cite examples of organization and time management/methods used to manage or prioritize workload demands
  • Sensitivity to regulatory as well as risk and control matters
  • Possesses and displays excellent written and verbal communications skills; including experience conducting formal presentations to potential fund clients
  • Demonstrated ability to effectively interact and communicate with experienced staff
  • Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook (or similar email program)
  • Proficient in project management software such as MS Project

MYS Ctsm Kl-operations Senior Group Manager Resume Examples & Samples

  • Meet with ICG – Banking and Markets Senior Management on monthly basis to report KPI’s and KRI’s
  • Manage team leads in region in accordance with globally consistent BSU standards
  • Point of escalation for team leaders/case managers, relationship management team and compliance within region
  • Ongoing management reporting to senior management within BSU
  • Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
  • Assist Team Leads/Section Managers in maintaining a workforce with capability to execute flawlessly
  • Setting, monitoring and achieving operational goals for region in accordance with global objectives, and delivering against agreed targets in terms of quality, productivity for the region
  • Ensure adequate capacity planning/budgeting process
  • Represent ICG on various KYC/AML governance committee, risk committees and technology change control board
  • Keep regional, global and matrix manager informed of all key achievements, risks and issues within BSU on an ongoing basis
  • Ensure the spread of best practice and consistency of approach across BSU departments/satellites in line with global requirements
  • Design, manage, and continuously optimise and improve processes of the BSU in accordance with global standards
  • Implement change and innovation to the region to ensure best practice
  • Experience in operations management
  • Deep understanding of efficiency metrics
  • Deep understanding of capacity planning, effort distribution and inventory management
  • Knowledge and experience in ensuring key stakeholders customer satisfaction
  • Deep understanding of quality measurement metrics
  • Management of department of equivalent size or more
  • 7+ years experience in banking or finance
  • MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
  • Demonstrated effectiveness process management – in particular target setting , prioritisation and operational effectiveness
  • Pro-active thinking and execution abilities
  • Detailed oriented balanced with a strategic view
  • Demonstrated effectiveness in people management – in particular motivation, development, and teamwork
  • Manage up effectively
  • Ability to balance and manage varying expectations and priorities of various stakeholders

Brokerage Operations Senior Risk & Controls Analyst Resume Examples & Samples

  • Responsible to ensure effective remediation of non-compliant situations within the business unit through the re-design of process/controls and testing of their effectiveness
  • Promotes the adoption of a controls and compliance culture through training and consulting activities
  • Develops remediation plans for business unit management. Monitors remediation implementation
  • 3-5 years of financial services industry experience with demonstrated experience in assessing risk and implementing adequate controls
  • 3+ years of experience specific to information security/audits in a process and control environment
  • Proven success in collaborating with Internal Audit and Compliance departments
  • FINRA Licensing Series 7 is required
  • Requires a broad understanding of the business unit operations and specific processes within a financial services organization and strong knowledge of related audit, regulatory and corporate policy requirements
  • Strong overall business acumen (preferably operational experience)
  • Results driven conveys a sense of urgency and drives issues to closure, while addressing obstacles and opposition

Operations Senior Accountant Resume Examples & Samples

  • Journal entries
  • Financial statement preparation
  • Reconciles amounts between multiple systems
  • Preparation of monthly operational reports
  • Entry of all operating transactions to general ledger
  • Maintain contracts and agreements

Trade Operations Senior Administrator Resume Examples & Samples

  • University Education: BA or/and MA
  • Up to 2 years of professional experience in financial institution
  • Proficient in the use of Windows-based computer applications
  • Analytical and detail-oriented, with the ability to interpret Trade language and apply the provisions of ICC rules to the processing of Trade transactions

Operations Senior Accounting Analyst Resume Examples & Samples

  • Lead and develop Payment Operations unit to deliver service efficiency and process standardization that are in line with ESC Regional and country regulatory requirements
  • Build and retain business users satisfaction
  • Coach, train and develop team members to effectively align team capabilities with current and future business needs
  • Maintains an open two-ways communication among co-worker, subordinates, and superiors in order to achieve a conducive working environment
  • Generally responsible for small-sized team
  • Resolve day-to-day center issues independently
  • Manage attendance and time keeping of team members
  • Manage manpower staffing and resources to minimize any adverse impact to the business
  • Maintain a conducive working environment to maximize productivity at all levels
  • Promote a participative and consultative working environment
  • Ensure compliancy to all Citibank policies/procedures and other regulatory requirements
  • Experienced in handling complex transactions and payments, as well as managing small teams
  • Strong team player, hardworking, detail-oriented and strong analytical skill
  • Strong communication to include ability to manage and grow team, maintain healthy and well-balanced communication with regional and country supervisors, and to liaise with various business users
  • Technical skills to include MS Office and learning new applications
  • Proficiency in English, both verbal and writing
  • Organized, ability to manage time effectively and to multi-task
  • Possess a high level of personal integrity

Global Collateral Operations Senior Business Control Specialist Resume Examples & Samples

  • Managing risk items and events to meet enterprise wide standards
  • Identifying, debating and escalating areas of potential risk or control improvements for remediation
  • Proactive promotion and improvement of the departmental operational risk and control framework and culture
  • Execution of risk items and operational events – partnering with the line of business to identify and assess control gaps and ensure timely remediation of risks, including building out action plans and milestones
  • Supporting and partnering with the line of business in risk routines (coordination of audit reviews, regulatory exams, RCSAs, control assessments, etc.)
  • Deep dive risk reviews of existing processes in response to incidents or in support of planned functional changes
  • Support the implementation of QA/QC processes
  • College degree or related experience
  • 10+ years experience in financial operations, preferably including collateral operations and/or operations risk and control experience
  • Strong risk awareness and the ability to challenge the status quo and drive change by developing practical solutions to complex challenges
  • Ability to interact effectively with various internal and external stakeholders (traders, credit, risk, middle office, finance, technology, regulators)

IBX Operations Senior Project Administrator Resume Examples & Samples

  • Performs complex and confidential financial administrative support duties related to regional IBXs; generates accurate and concise Purchase Requests in accordance with standards; and supports and conducts periodic budget, work order, and project status reviews with appropriate stakeholders
  • Prepares and validates accuracy of purchase requisitions, and tracks expenditures and funding status of resulting purchase orders
  • Establishes and maintains comprehensive project files
  • Initiates reporting/process changes to improve business visibility/efficiency
  • Provides ad-hoc financial, operational, and maintenance reporting upon request
  • Provides budget/forecast vs. actual flux analysis for regional sites
  • Leads annual budgeting and monthly/quarterly re-forecasting process for region
  • Coordinates and manages visits for site vendors
  • Coordinates audit and incident reports
  • Arranges, coordinates and attends staff and other meetings while maintaining notes, minutes and follow up
  • Performs other duties as assigned by regional and site management and/or as requested by other team members
  • Strong analytical and quantitative skills. Able to provide sound recommendations to help internal/external customers achieve their business needs
  • Able to leverage applications in SharePoint, mobile computing, and MS Office Suites to drive reporting/business efficiencies
  • Strong written and verbal communication skills in all exchanges with internal/external customers. Able to comfortably speak to and lead small-group discussions
  • Well-organized, self-starter with excellent problem solving skills
  • Minimum 2 - 4 years of Finance experience, preferably in Accounting / FP&A / Corporate Finance
  • Proficiency in Excel required. Familiarity with Hyperion and Oracle preferred. Working knowledge of Maximo a plus

Global Laboratory Operations Senior Director Resume Examples & Samples

  • Experience in biological, chemical, microbiological and engineering methods ideal
  • Knowledge of Method Validation guidelines, GLPs, GMPs, FDA, ISO, MDD regulations
  • Experience with FDA and other MOH inspections
  • Talent management experience – Finding, developing, retaining top technical talent
  • Demonstrated ability to standardize the way people use the data (interpret the grey areas) to ensure that we are not committing alpha or beta errors
  • Experience and ability to implement the right metrics to measure performance (performance, financials, etc.)
  • Experience with turning around an organization and sustaining the results – developing a plan and achieving results over an extended period of time
  • 6 Sigma Black Belt a plus
  • Sense of urgency. Ability to navigate barriers. Ability to influence people
  • BS in scientific discipline and advance degree required (MS or PhD)
  • MT,GLP/GMP management experience preferred
  • 15+ years in laboratory management with increasing scope, including global responsibilities, in multiple companies

Operations Senior Resume Examples & Samples

  • Coordinate strategic programs, provide templates and implement best practice methodologies
  • Provide business & financial transparency through specialized reporting and the monthly Business Monitoring
  • Ensure compliance of business with various standards
  • Work closely together with internal SAP teams (such as P&I, GSS, Corporate Controlling, HR, IT, Purchasing, Legal, GRC, etc.) to further strengthen our grown network of strong trustful relationships
  • Provide simple but meaningful KPIs to ensure that we provide world class processes inside SAP
  • Ensure successful overall organization design & employee engagement within
  • Oversee Capacity and Skill Management
  • Constantly revisit and challenge existing processes across the team with the goal to simplify processes and ensure our operational backbone scales with the expected growth
  • Serve as trusted advisor for all internal stakeholders and senior management
  • Support preparation of internal & external presentations to senior management & customers
  • Participate in strategic driven initiatives
  • Broad and in-depth knowledge in application management
  • Superior Program / Project management expertise
  • Excellent analytical skills (Budgeting, Forecast, Review Actuals etc.)
  • Strong customer and quality focus, high motivated and working independent
  • Open for new ideas and technologies, creative and willing to learn from others / other companies
  • Proactive thinking, good sense of responsibility, flexibility, team player
  • Strong communication & networking skills as well as highly developed written and oral communication and presentation skills in English
  • High ambition and focus on results and execution
  • Proven record of excellent performance
  • Excellent verbal, communication and board/executive level presentation skills in English and German
  • Strong positive energy & willingness to “roll your sleeves up and get things done” to support the growth of the business
  • Minimum of 8 years of work experience (with SAP Applications)
  • Thereof min 5 years of work experience in the following areas: quality-/process- and project –management in the area of IT
  • Proven track record of using and applying process management- and quality tools and methods within the Core Business Processes and Applications
  • Experiences in leading/supporting successfully programs of all sizes including change management
  • Experience in communication with top management and stakeholder management

Operations Senior Team Manager Resume Examples & Samples

  • Monitor and assist in the overall quality of designated area including supervision, motivation, and development of associates
  • Communicate client expectations to associates
  • Identify and address performance concerns
  • Review and perform quality assurance audits
  • Monitor trends and performance changes concerning current or potential clients
  • Assist supervisor with daily workflow and staffing levels
  • Participate in goal setting, incentive programs and reporting
  • Collaborate with IT and Telephony on system outages/concerns
  • Minimum two years experience in a business-to-business and/or business-to-consumer environment required

Regional Operations Senior Director Resume Examples & Samples

  • Responsible for ensuring implementation of DI Values, the Social Contract, CEO initiatives and directives, and enhancing compliance with US and host country law as well as company governance procedures and policies
  • Serve as senior management liaison to the Host Country Government and program leadership for the area of responsibility
  • Provide critical support resources for programs, mentors program managers, and partners with leaders and their marketing representatives to protect and grow our core business, as well as identify adjacent opportunities and new initiatives within the region
  • Establish and nurture relationships with current and potential customers to ascertain their requirements and apprise them of company and program capabilities
  • Maintain close coordination with customers, host country ministries, and company programs throughout the region
  • Ensure program business initiatives are in accordance with the company’s strategic plan, policies, procedures and guidelines
  • Brief senior and executive leadership of developments in the region that pertain to security, business opportunities, business risk, countrywide communications issues, performance and adherence to DI’s Code of Conduct
  • Shape and communicate internal and external customer comments for use in program reviews and other venues to accurately reflect company’s positive performance
  • Oversee coordination of all licensing requirements, visas, and tax payments to the host country for company programs
  • Enhance security awareness and assists in risk management for all programs/personnel in the region
  • Provide expertise and supports the programs in all aspects of the program life cycle (pursuit identification, proposal, transition, execution, and demobilization)
  • Conduct audits, inspections, and assessments as may be required
  • Responsible for the management of all operations, business, budget, and resource expenditures of the host country Operations Office
  • Manage and mentor personnel, focusing on safety, quality assurance, and care
  • Perform other qualified duties as assigned
  • Connectivity through past experience and relationships. (Senior military or State Department experience in-theater or business experience)
  • Ability to build effective and productive relationships, obtain new business, and cultivate opportunities
  • Broad based pricing, estimating and planning skills
  • Strong background in government programs and contracts
  • Ability to obtain and maintain a Secret or higher security clearance
  • Skilled in Microsoft applications (Excel, Word, PowerPoint, etc.)
  • Working level knowledge of FAR and DFAR
  • Excellent interpersonal skills in a multicultural setting
  • Outstanding written and spoken communication skills
  • Successful track history of the following competencies
  • Creating the Future
  • Delivering Results
  • Leading with Character
  • Inspiring Commitment
  • Build Through Teamwork
  • Fifteen (15) or more years in related or applicable program, business development, or technical/ operational skills. Ten years in a managerial role preferred
  • Experience with Middle East customs, and with coordinating with high-level Host Nation, USG, and International Agency personnel
  • High level military, diplomatic and/or police education

Operations Senior Technician Resume Examples & Samples

  • Business-related Associates Degree; prefer Bachelors Degree with financial emphasis
  • 3-5 years Operations Processor or equivalent experience
  • Ops Professional 99 license; Prefer progress toward Series 7 license and insurance license
  • Solid understanding of rules/regulations and Stifel policies that pertain to the department
  • Effective communication skills and able to relay information well in both written and verbal form

Operations Senior Is Systems Analyst Resume Examples & Samples

  • Works with executive and senior leaders to create and maintain an operating plan to achieve the strategic vision and operating platform that defines the people, processes, tools, and technology
  • Partners with business and technology partners to elicit, analyze, translate, and document business requirements into technical requirements
  • Analyzes, documents and tests program development, logic, process flows and specifications
  • Partners with business partners to conduct user acceptance testing
  • Documents user manuals to describe application installation and operating procedures
  • Coordinates the project resources to ensure that projects are delivered on time and within budget
  • Act as a mentor for the more junior positions
  • Possess a University (or higher) degree in Computer Science, Economics, Business or related areas
  • Be comfortable communicating in English language on day-to-day basis
  • In depth knowledge in manufacturing factory systems, including integration of multiple layers and specific hardware and software, like process control area, instruments and factory mobile devices (scanners)
  • Experience in the end to end supply chain and manufacturing process including but not limited to Production Planning, Purchase to Pay, Quality Management
  • Understanding of SAP features in ECC 6.0
  • Service Management (ITIL certification is a plus)
  • Project Management'
  • MS Product Suite
  • Business/technical writing skills
  • Design, development, implementation, testing, support and project management for

Business Operations Senior Director Resume Examples & Samples

  • Identify needs, prioritize, and design/shape new projects; assess new project requirements against existing priorities and workload
  • Lead programs and projects through their full lifecycle including planning, control, scheduling, and financial and performance monitoring
  • Manage inter- and cross-program dependencies and conflicts
  • Translate Strategy into Operational Plans and support enterprise-wide strategy implementation
  • Facilitate and support process improvement and business process reengineering efforts in critical areas directly impacting product development, client experience, sales, and revenue recognition
  • Develop metrics to monitor and measure performance
  • Lead M&A diligence and integration efforts
  • Create and support templates, standards, processes, and procedures necessary to produce deliverables
  • Facilitate team meetings, working groups, governance teams, and other meetings with key stakeholders
  • Apply best practices for operational excellence across all programs and initiatives
  • Ability to drive solutions to tough problems, in a time compressed environment
  • Drive for continuous improvement and ability to achieve best-in-class operations
  • Strong relationships internally, across the range of SLT members to individual contributors
  • Work in a PMO-based matrix role, including driving and leveraging consulting support
  • Deep analytic skills, data-driven decision-making, diligence and risk assessment
  • Manage program managers/leads directly or indirectly across each of the major disciplines
  • BA/BS in Business, Engineering, Social Sciences, or related field
  • 15 + years project management experience – PMP certification a plus
  • Proven experience managing large-scale system implementation, transformation initiatives, integrations and/or other programs
  • Strong organizational skills and an entrepreneurial drive with track record of developing high-performing organizations
  • Experience in process improvement including methodologies, root cause analysis, and industry best practices
  • Short and long term planning abilities
  • Solid understanding of business analysis and requirements management
  • Experience in budget formulation and financial management
  • Experience in performance management and reporting including executive dashboards
  • Excellent communications, both verbal and written
  • Expert knowledge of MS Office Tools
  • Ability to effectively manage time, prioritize work, multi-task across many assignments, and delegate
  • Experience with Sales operations and systems such as Salesforce, CRM, CPQ, order services (financials, order management, procurement) strongly preferred
  • Knowledge of Enterprise Systems, such as Oracle Fusion and PeopleSoft
  • Master’s Degree strongly preferred
  • Excellent interpersonal skills and organization skills
  • A strong desire to learn and expand their leadership skills
  • Able to work autonomously and exhibit excellent judgment
  • Solid presentation skills, ability to effectively influence. Ability to multi-task and switch between tasks quickly and smoothly

Payer Operations, Senior Associate Resume Examples & Samples

  • Delivering significant business results that utilizes strategic and creative thinking, problem solving, individual initiative and the following abilities
  • Leading project work streams, emphasizing the ability to build solid and collaborative relationships with team members and also work autonomously with little direction
  • Communicating effectively in written and verbal formats to various situations and audiences
  • Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex data

Servicing Business Operations Senior Resume Examples & Samples

  • Performs analyses of the business goals, objectives and needs of the general business environment for the appropriate BKFS segment, division, group or line of business
  • Performs research and analysis to support business operations and presents findings to manager or, depending on level, the project leader
  • Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
  • Identifies and implements best practices and suggest how to improve current practices
  • Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI
  • Analyzes and documents business processes and metrics and identifies improvement opportunities
  • May provide coaching and/or guidance to less experienced Business Analysts
  • May prepare reports for financial and P&L analyses
  • Based on direction from senior leadership, obtains information from key stakeholders, managers and business partners to support programs, projects and initiatives
  • Prepares management level reports including activities, summaries, analytics and plans for the area
  • Support project teams and managers by identifying risks and escalating concerns to senior management after making appropriate, realistic and timely decisions based on consideration of facts and alternatives
  • Provide transparency with respect to program issues and risks
  • Recommend and implement strategies for effective and efficient operations
  • Provide management reporting and analysis on the financials for each product owned by the Senior Manager (Profitability and Expense management)
  • Develop client presentations
  • Prior Mortgage Servicing or Home Equity experience highly preferred
  • Functional knowledge in the following area(s) may be preferred or required
  • Knowledge of BKFS products and services preferred
  • Knowledge of general business operations, operations, and structure
  • Knowledge of mortgage and home equity servicing industries and/or financial services industry preferred
  • Knowledge of basic analysis principles
  • Excellence in standard office software, such as MS Office (Excel, Outlook, etc.), Visio, etc
  • Excellent verbal and written communication skills to audiences of various levels in the organization and at client organizations (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Ability to work independently while delivering high-quality work and meeting planned deadlines
  • Is resourceful and proactive in gathering information, sharing ideas, and suggesting new solutions both internally and to clients (as applicable)

Servicing Business Operations Senior Resume Examples & Samples

  • Prepares management level reports including activities, summaries and plans for the area
  • Supports project teams and managers identifying risks and escalating concerns to senior management
  • Makes appropriate, realistic and timely decisions based on consideration of the facts and alternatives
  • Performs with transparency with respect to program issues, risks and recommend/implement strategies for effective and efficient operations
  • Communicates effectively and proactively with management ideas and recommendations for optimizing business operations, resources and fixed capacity
  • Provides weekly, monthly, quarterly management reporting, analytics and business management deliverables
  • Develops client presentations

Securities Operations Senior Resume Examples & Samples

  • The ultimate settlement of all Freddie Mac Mortgage-Backed Securities (MBS)
  • The initial settlement of Freddie Mac Giants, REMICs, Strips and non-standard projects
  • Interpretation of daily reports
  • Adhere to and maintain detailed procedures using various systems and databases
  • Support initiatives related to new products
  • Generate monthly management reports
  • Respond to inquiries from MBS investors
  • 5-7 years related work experience
  • Ability to generate data queries via MS Query
  • Analytical & critical thinking skills
  • Ability to work in a team & collaborate to find solutions to complex problems
  • Prior people-management experience preferable

City Operations Senior Executive / Executive Resume Examples & Samples

  • Partner Acquisition – converting competitor’s supply by getting their database and conduct necessary calling activities
  • Partner Experience – Conduct training session to drivers and track their training record
  • Be mystery passenger to ensure the quality of drivers & ride experience
  • Initiate, support and manage the development and execution of the marketing campaign and activities to both supply & demand
  • Multi-task on finance and administrative activities whenever necessary
  • Track, monitor and highlight key improvement areas on a regular basis to City Coordinator Team player and work well under pressure
  • Must be located in respective cities
  • Candidate must possess at least a SMU or Diploma degree in Communication, Business Studies/ Administration/ Management or equivalent
  • At least 1 year of working experience in the related field is required for Executive and 3 years for Senior Executive
  • Computer proficiency i.e Microsoft office, internet / browsing, email, etc
  • Highly develop interpersonal skills
  • Dedicated, ethical and determined person
  • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frame

Global Securities Operations Senior Associate Resume Examples & Samples

  • Collateral production and oversight of daily margin calls and fail management
  • Local currency balance monitoring
  • Maintain awareness of industry changes and their impact on the collateral process
  • Facilitate margin process with brokers via phone, email, and electronically
  • Resolving escalated settlement issues with custodian banks and brokers
  • Participation in small to large size projects related to various department and/or regulatory initiatives
  • Work hours will start between 7 AM to 9 AM and end between 4 PM and 6 PM. Overtime and schedule flexibility may be required
  • Experience in finance, accounting, or investment operations role
  • Experience in post trade, fail management, and collateral management is highly desired
  • Ability to meet daily deadlines and demonstrate excellent attention to detail
  • Strong control mindset, intellectual horsepower and drive for results
  • Ability to learn various trading related systems as well as proficiency in Microsoft Office applications including Word and Excel

Operations Senior Resume Examples & Samples

  • 4 years of experience with manufacturing project management, integrated master scheduling and cost management
  • Ability to obtain and/or maintain a DoD Secret security clearance; U.S. Citizenship status is required as this position needs an active U.S. Security Clearance within 1 year of start date
  • Business and finance knowledge to establish business value and return on investment justification
  • Knowledge in manufacturing system technologies
  • Flexible thinking skill set that focuses on ability to adapt to new strategic challenges
  • Interpersonal and team leadership
  • Expertise with emerging technologies – robotics, additive manufacturing, digital manufacturing, predictive analytics, smart factory and common factory test platforms
  • Working knowledge on retiring risk and capturing opportunity

Asset Management GIM Operations Senior Controls Manager Resume Examples & Samples

  • Global Investment Management which is a leading investment manager of choice for institutions, financial intermediaries and individual investors worldwide with a clear focus on managing client assets and delivering strong risk-adjusted returns. With over 300 different strategies, Global Investment Management spans the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
  • Experience performing deep dive reviews to identify process and control gaps. Controls awareness experience
  • Must have excellent analytical skills, in addition to strong interpersonal and communication skills to bring drive, energy and enthusiasm to lead a large and diverse team and collaborate across business areas
  • Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment
  • Drives critical thinking and proactively seeks out best practices

El Paso Cashiering Operations Senior Administrator Grade Resume Examples & Samples

  • Depositing funds to client accounts, reviewing check deposits for acceptability and risk – interpret and apply judgement to various requests received
  • Review and key specific fields related to check deposit transactions to facilitate client’s cashiering needs as well as provide an exceptional client experience
  • Utilize a passion for client service, positive energy, and problem solving skills to assist Schwab clients with their check deposits as well as performing detailed research and follow-up, via outbound calls Create correspondence to clients related to returned check deposits, place outbound calls to clients to review exception items and handle inbound calls from clients who are returning calls to the Schwab Cashiering Team Work in a fast-paced, high volume, and deadline driven environment utilizing multiple systems to move deposits through to completion
  • Demonstrate flexibility and work collaboratively with other team members locally and across sites to deliver high quality service and meet internal and external client expectations
  • Manage multiple tasks effectively by balancing high productivity with excellent service quality Those hired into this position may also help in other processing areas with functions requiring comparable qualifications
  • 1+ years of experience preferably in the financial services industry, in an operational or client service role or equivalent education
  • Ability to work and learn in a high volume, fast paced, team oriented environment
  • Proficient technical skills, including knowledge of Windows, internet searching, database systems, and email
  • Excellent communication skills (English) both verbal and written
  • Flexible with regard to both schedule and role as both may change with little notice in response to business demand
  • Passion for working in a team environment – contributing toward departmental and team goals and objectives
  • Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
  • Prior experience working in a dual monitor environment and the ability to utilize multiple open programs at one time – a plus
  • Enjoy working in a structured environment during specified hours as determined by business need
  • 10 key experience a plus

Operations Senior Team Manager Resume Examples & Samples

  • Enforce daily service objective performance goals
  • Ensure performance goals and met to pre-established expectations
  • Develop and manage all support staff working with Operations
  • Ensure Quality Assurance feedback is obtained by all telephone representatives for training and quality improvement purposes
  • Administer performance appraisals and corrective action as required
  • Hold Team Managers accountable for high level of professionalism, maturity, and ethical behavior
  • Oversee the selection and training of all subordinate personnel, in coordination with the People Department/Team Managers
  • HS or GED required, Associates degree or two years of college coursework within specific subject related to job functions preferred
  • Considerable experience in management and operations management in a customer service or call center environment required
  • Excellent communication / interpersonal skills required
  • Ability to multi task in fast paced environment required
  • Flexibility- versatility in problem analysis –resolution is required
  • Knowledge of interviewing and selection process required

Building Operations Senior Assistant Resume Examples & Samples

  • Under supervision, complete a wide range of Workplace Solutions specialist facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc
  • May execute/oversee the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.)
  • May execute/oversee the activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, décor, painting, furniture and fittings—such as doors, blinds, etc.)
  • May execute/oversee the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy
  • May execute/oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy
  • May oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to
  • May execute/oversee the delivery of inbound and outbound mail and courier services
  • May execute/oversee the delivery of storage services (retrieval, return and/or destruction of documents) for day visitors, permanent residents and the provision of offsite storage, according to archival guidelines and working together with Records & Information Management
  • May perform administrative duties according to location guidelines
  • May carry out instructions for security, fire, health and safety and maintain records
  • May contribute to the preparation of daily, weekly, and monthly reports
  • Technical degree
  • Basic English level
  • Good organizational skills with attention to detail
  • Previous experience using a computer, knowledge of Word and Excel applications

Bio Operations Senior Submissions Manager Resume Examples & Samples

  • Prepare and manage CMC sections for Post Approval Supplements, Filings to Wave 2 and 3 Markets, CBE 30s etc., Responses to questions from regulatory agencies
  • Lead the process of critical review of development and regulatory documents and incorporating multiple internal and external reviews into quality documents
  • May have direct supervisory responsibilities over service providers and junior staff
  • Provides CMC Regulatory product submission strategy, proactive risk management and tactics for lifecycle changes and submissions
  • Works in partnership with global stakeholders across AZ, including Reg CMC, Development, Marketing Companies and Operations
  • Manages a team delivering timely submissions of post approval CMC documentation
  • Coordinates assembly of submission-ready components to support lifecycle submissions
  • Reviews and approve regulatory CMC documents on behalf of CMCRC
  • Gains cross-functional approval for delivery of the documentation to Global Regulatory Affairs for worldwide use in regulatory submissions
  • Provides Regulatory Intelligence to support the operational and tactical regulatory CMC contribution and direction to AstraZeneca product and project teams in support of drug products throughout the life cycle
  • Ensures manufacturing sites are notified of health authority approvals
  • Ensures that all relevant electronic systems are updated and maintained in alignment with regulatory submissions and commitments
  • Builds networks and processes to ensure that learning from own projects are shared with other colleagues within the department and other relevant project/product teams
  • Ensures compliance with departmental and company standard operation procedures and processes
  • Contributes to the development of new guidance, policy and processes
  • 7-12 years of biopharmaceutical industry experience, including 2+ years of writing experience. Experience with electronic submission systems, editing and reviewing large documents is required
  • Background in biologics such as monoclonal antibodies and/or vaccines
  • Must have strong written and oral communication skills
  • Knowledge and understanding of FDA regulatory requirements and ICH guidelines
  • Experience in working with Style guides and electronic submission systems
  • 2-4 years of direct supervisory experience in similar position is preferred. Experience preparing CMC regulatory documents and manuscripts is desirable
  • Strong leadership skills and experience leading cross-functional, international project teams

VCE Operations Senior Engineer Resume Examples & Samples

  • 1700 with shift and on-call work required to assist with after-hours maintenance activities
  • Bachelor’s degree in STEM field and 15 years of relevant experience
  • Must have a current VCP, VCAP, VCDX, or Cloud Design certification
  • Must have expert level experience with various virtualization technologies such as HP Virtual Connect, HP Flex modules, and VMware products
  • Experience working with storage such as EMC VMAX storage arrays and networking configurations
  • Must have proven ability to utilize standard Microsoft tools (Visio, Word, Excel, PowerPoint) to produce documentation and briefings for a variety of audiences with technical knowledge ranging from novice/user-level to advanced/engineering-level
  • Must have a strong analytical background with accompanying troubleshooting skills
  • Strong communication skills also required
  • Per DoD 8570, candidate must have a Security+ certification
  • Must have a DoD Secret security clearance
  • Previous experience with Remedy ticketing systems
  • Previous experience with VMware vCloud Automation Center (VCAC) and/or vRealize Automation, vRealize Operations Manager, and vCenter LogInsight
  • Networking certification such as CCENT or CCNA
  • Ability to quickly adapt to new situations, a strong commitment to a team environment, a capacity to work with little supervision and the willingness to learn new technologies
  • Scripting experience w/ Microsoft Powershell and vSphere PowerCLI

Laboratory Operations Senior Associate Resume Examples & Samples

  • Manage the materials, reagents and supplies areas for all laboratories, including preparation of stock solutions, and setup of materials and instrumentation for everyday laboratory work
  • Manage the warehouse inventory using computerized materials management information system; manage the weekly cycle count. Manage all lab supplies, reagents and chemicals that need QC
  • Create and maintain min/max levels within NetSuite, to ensure stocking of materials, supplies and reagents with appropriate back-ups; create and manage records of all non-inventory store materials
  • Maintain equipment and make sure all calibration is up to date, primary POC with vendors for procurement, installation and repair of instrumentation. Manage the pick-up, storage, and disposal of equipment and supplies
  • Work with vendors and internal & external collaborators to ensure products are correct and arrive on time
  • Coordinate for all team members purchase orders, confirming product catalog number, quantity, cost, delivery address, and delivery time; update purchase orders in the materials management information system
  • Manage the pick-up of all study samples and coordinate shipment to partner teams for analysis
  • Set up and manage the storage and recording of assets and project materials, including the banking and cataloguing of biological samples
  • Lab Safety Officer, including coordination of training, overseeing of EH&S best practices, and upkeep of EH&S records including coordination and documentation of quarterly review meetings
  • Manage all lab waste (bulk, recycle, chemical and biohazardous materials)
  • Facilities manager for the buildout and upkeep of Adaptive Therapeutics new facility, including the implementation and execution of the actual move

Business Operations Senior Mgr Resume Examples & Samples

  • Master's degree in Business, or related field, from an accredited college
  • Minimum of 3 years in a leadership role
  • Strong business operations/program controls PPMP/EVM experience
  • Large proposal experience
  • FP&A experience
  • Strong, positive interpersonal skills
  • Ability to obtain a Top Secret clearance
  • Fixed Price contract experience
  • Technical background helpful and/or ICE experience

Landside Operations Senior Mananger Resume Examples & Samples

  • Leadership: Establish and lead a team that manages NA landside operation. Foster strong and positive team spirit and develop team capability to deliver outstanding performance
  • KPI owner: Own landside operations KPI and metrics. Proactively manage the in-scope OTIF (on-time-in-full) performance with scalable operational capability in place
  • Cost Reduction: Identify and drive cost reduction opportunities for landside operations via improved LSP efficiency and reduced accessorial charges. Drive or support procurement team’s sourcing of landside LSPs
  • Lane/product strategies: Ensure cross functional alignment with import operation strategy. Propose or support relevant new lane and new product launches that add values to customers and/or Amazon. Jointly design and implement optimal operation models for different customer segmentations (e.g., FBA, device, etc.), service level agreement (SLA), service models (fulfill to order vs. fulfill to stock), and Inco Terms; seek synergy in the varieties for efficiency gain. Collaborate with NA Retail Direct Import team to drive efficient and effective direct injection to existing NAFN
  • Ops and Tech SME: As the SME for the landside operation, possess deep understanding how business requirements are delivered by Amazon’s tech solutions. Serve as SME for GTN and XBTMS. Provide BRD or feature requests to ensure tech support for relevant operations scalability
  • Bachelor’s degree from an accredited university in supply chain, import/export management, trade compliance, or similar field
  • Expert knowledge in landside operations within NA region, including but are not limited to: terminal handling, drayage, CFS operation, intermodal or trucking line haul. Working knowledge of import/export operation, tariffs, rates, and carrier management. Proven track record to manage vendors and third party logistics providers to drive their performance
  • Proven analytical thinking, ability to convert strategy to operation, continuous improvement capability, project management skills, sensitivity to details, and exceptional organizational skills
  • Advanced degree (MBA, MS) in supply chain, import/export management, trade compliance, or similar field
  • Multi-language skills is preferred although not a must (Chinese, Spanish, or some European language)

Claims Operations Senior Resume Examples & Samples

  • Research and analyze contractual issues and develop documentation to assist both internal and external clients in the consistent interpretation and administration of proprietary contracts with minimal supervision and direction
  • Interpret governmental regulations and federal guidelines to ensure compliance and consistency within the Claims Operations group
  • Contribute to the development of general procedures
  • Ensure the timeliness and accuracy of Kaiser Permanente Contractual documents
  • Utilize the assigned technology platform to review, audit, and maintain functional databases and identify inconsistencies
  • Research operational issues, prepare analysis, make recommendation, develop and implement solutions based on information from internal and external sources and clients
  • Facilitate and lead cross-functional teams to develop or maintain new processes/policies/programs to support business operational needs
  • Bachelor's degree in related field preferred, OR four (4) years of experience in a directly related field

Ticket Fulfillment Business Operations Senior Associate Resume Examples & Samples

  • Possess an aptitude to quickly learn a wide variety of software programs as well as other computer systems
  • Possess self-motivation to identify and complete tasks
  • Detail oriented with a focus on accuracy and timeliness
  • Exercise discretion and good judgment when dealing with confidential information
  • Communicate effectively with Cast Members and Guests
  • Work independently as well as partner in working relationships
  • Working knowledge of ATS, SharePoint and MicroSoft Office
  • Earned a high school diploma or equivalent

Securities Operations Senior Resume Examples & Samples

  • Communicate with Trustees on a monthly basis to administer non-standard securities
  • Follow and maintain detailed procedures using varied and complex systems and databases
  • Assist with project management work for new initiatives
  • Assist associate and professional team members when issues arise
  • Working knowledge of mortgage backed securities
  • Knowledge of SQL, VBA, Intex
  • Advanced Studies/Degree

Ambulatory Operations Senior Director Resume Examples & Samples

  • Oversees the day-to-day activities of the Urgent Care clinics through the clinic leadership at each site, ensuring a high level of productivity. These functions include, but are not limited to, scheduling, billing, account receivable, patient records, telecommunications, transcription, radiology, and clinical services. Serves as a liaison to corporate departments that provide and/or support these services. Continually monitors the functioning of the clinics and revises operations as needed. Serves as an active member of senior leadership team and is collectively tasked with strategic oversight of the urgent care and retail platform. Provides oversight for revenue and expense management and driving financial performance. Provides leadership to mid-level management ensuring operational effectiveness and a high level of productivity. These functions include, but are not limited to, mid-level management retention and internal recruitment, oversight of all aspects of site level billing functions, information technology, radiology, laboratory, and non-provider clinical services. Serves as the representative to corporate departments that support or provide these services including internal and external venders. Continually monitors performance of zone managers and recommends revision of policies and procedures as needed
  • Develops and implements a system to ensure that established policies, goals, and objectives are achieved and in compliance with practice, facility, and system policies and procedures, standard practices of the profession, and related local, state, and federal codes and regulations
  • Manages and develops efficient systems that provide for quality patient services and overall patient satisfaction. Resolves any patient concerns that are not resolved at the on-site leadership level. Formulates and establishes strategic initiatives aimed and quantifying and evaluating patient concerns at department levels
  • Facilitates the assimilation of newly hired clinical staff into the Urgent Care setting. Works collaboratively with leaders in other markets to help assimilate affiliating practice into market and/or current clinic operations. Establishes and maintains effective communications and working relationships with provider and physician leadership. Responds to staff and provider concerns and provides problem resolution as appropriate. Formulates and implements staffing models across the platform. Drives strategy and effective models of assimilation into local markets and other Banner stakeholders. Partners directly with extra-department physician and administrative leaders to further strategic initiatives relating to system growth
  • Develops and submits the annual operating and capital budgets with input from Urgent Care leadership. Ensures adherence to established annual budgets. Reviews and recommends capital equipment and facilities requests. Develops and implements productivity action plans to meet productivity benchmarks for Urgent Care operations
  • Participates in the development of a marketing plan in conjunction with regional leadership team. Ensures the efficient implementation and evaluation of the marketing plan as needed
  • Provides effective leadership for development of a cohesive team. Trains, coaches, motivates and conducts performance evaluations for direct reports. Works directly with CEO to formulate employee engagement strategy. Establishes cohesive, team oriented atmosphere aimed at achieving maximum employee engagement cross entire platform

Securities Operations Senior Resume Examples & Samples

  • Create monthly departmental management reporting for submission to the division (vendor management reporting, monthly reporting book, capacity, daily/weekly/monthly production, QC, performance results, project status reporting)
  • Support providing adhoc requests that come in for data and reporting for the department
  • Assist with development and configuration of SharePoint 2010 document libraries and lists
  • Communicate with internal and external business partners to resolve issues
  • Review exception reports related to processes

Rohq-esc-operations Senior Accounting Lead Analyst Resume Examples & Samples

  • GCB aligned category leads and sourcing managers in global functions
  • EMEA and APAC regional category leads and sourcing managers functions and
  • EMEA and APAC country sourcing managers
  • ESC support functions including eServices, operations, risk and controls, analytics’ and third party utility (TPU)
  • Cluster leads and country ESC heads
  • Business Stakeholder Engagement, Collaboration & Category/Sourcing Leadership
  • A category manager and sourcing subject matter expert, bringing valuable market insights to supported business units
  • Analyze business data, processes and market trends to determine opportunities that can be achieved through influencing supply or demand levers of services
  • Influence decisions around sourcing strategy, supplier selection and leads the negotiation and contracting process for product acquisition
  • Identify and drive cost reductions, supplier consolidation, service delivery improvements, process efficiencies, risk mitigation and standardization across GCB businesses in APAC and EMEA
  • Establish reputation within the sourcing organization and business units as expert
  • Develop and grow relationship with business unit stakeholders promoting and expanding ESC’s influence within GCB categories
  • Contribute to all administrative requirements including approved supplier program, supplier diversity, contract management system, procure-to-pay system, and all relevant metrics and reporting
  • Deliver all required management reporting, both repeated and ad hoc as required to provide quality information in a timely manner, including maintaining up to date and accurate systems records
  • This position interacts with all levels of management, including senior management, at both Citigroup and at supplier level
  • Actively partner with the appropriate internal organizations e.g. legal, risk, compliance
  • Fundamental is extensive experience in strategic sourcing [and outsourcing]
  • Proven executive stakeholder management and influencing skills
  • Experience and success in leading strategic sourcing programs and program management
  • Demonstrated track record in complex deal structuring, negotiations and contracting
  • Ability to manage large dollar, time sensitive, vendor negotiations
  • Experience in several of the following spend categories: Advertising & Marketing, Customer Loyalty, Print, Cards,
  • Distribution, Banking and Financial Services Operations, Outsourcing
  • Sourcing experience in a large, multi-national organization a must
  • Understanding of various Consumer Bank products and operations is preferred
  • Previous experience in leading cross functional, multi lingual and offshore teams, obtaining consensus in complex activities that crossover departmental, geographic and business entity
  • Knowledge of ERP systems and eProcurement tools such as Oracle, Procure-to-Pay, eAuction, eRFX, etc
  • Process improvement skills an advantage
  • Advanced relationship management, influencing and persuasion
  • Ability to work collaboratively with a global mindset, leading across direct/matrix reports, and remote workers in countries globally
  • Excellent personal communications skills (Written and Oral)
  • Excellent Negotiation skills
  • Advanced Experience with Excel a plus
  • Excellent numeracy skills, financial/accounting skills is a plus
  • Strong administrative and analytical skills
  • Drive & Determination
  • Advanced Team working Skills
  • Bachelor degree or equivalent experience, MBA preferred
  • Certified Purchase Professional such as CPM or CIPS is a plus
  • Minimum of 5 to 10 years in sourcing and leading complex deal negotiations
  • Contract and Vendor Management experience
  • Demonstrated success in achieving savings objectives and other performance metrics

Operations Senior Team Lead Resume Examples & Samples

  • Education and/or Experience High school diploma or general education degree (GED) preferred; At least two years relevant experience required
  • Computer Skills To perform this job successfully, an individual should have knowledge of Inventory software; Order processing systems; Task Manager, Spreadsheet software and Word Processing software
  • While performing the duties of this Job, the associate is regularly required to talk or hear
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Administrative Operations Senior Associate Resume Examples & Samples

  • Provides organizational administrative operations support through routine and varied activities that support a specific customer account or internal need
  • Interacts with customers, both internal and external, and may provide increasing levels of support on programs, projects, reporting, confidential materials handling, and issue resolution as experience progresses
  • Adept at administrative operations support performing various role tasks (mail, file services, reporting, project support, and general account support activities)
  • Interacts frequently with customers in relation to the supported area, both internal and external
  • Provides a higher level of support on programs, projects, reporting, filing (electronic and hard-copy), confidential materials handling, and issue resolution through experiences performing the role
  • May perform quality audits on related administrative operations work in support of customer services delivery

Securities Lending Operations Senior Administrator Resume Examples & Samples

  • Minimum education to GCSE level or equivalent - 5 passes (including English and Mathematics), and 2 A-Levels or equivalent
  • Degree Peferred
  • Strong desire for excellence with a conscientious approach
  • Proactive nature
  • Results Focused
  • Well organised and focused in order to meet deadlines and client expectations
  • Strong written/verbal communication
  • Risk aware
  • Strong Client Service ethic
  • Intermediate MS Excel/Word
  • Strong Numerical skills
  • Previous experience in similar role is essential

Operations Senior Mgr Resume Examples & Samples

  • Provide consistency of outsourcing practice across regions, functions and suppliers
  • Ensure effective & balanced supplier and internal relationships
  • Foundational processes to support metric, forecasts, budgets and invoice management across suppliers
  • Monitor supplier performance parameters; metrics, workload forecasts, surveys, scorecards & document management
  • Standardize supplier processes and infrastructure to support GRAAS
  • Lead appropriate governance structures across supplier types
  • Develop periodic executive management operational review and provide input into materials
  • Identify, resolve, track and document issues; resolve business / financial / productivity or site operations issues with suppliers
  • Oversee the design and publishing of surveys and scorecards as needed
  • Lead recommendations and create new processes that are aligned to defined results
  • Implement best practices across supplier types and teams within Amgen, monitoring of completion of work in accordance with service level agreements (SLA’s) and contracts, and developing and implementing CAPAs
  • Oversee financial oversight activities to include annual budget, periodic estimates of budget, and workload estimation activities; convert workload estimates into financial estimates

Accounting Operations Senior Associate Resume Examples & Samples

  • Bachelor's Degree in Accounting or Finance required
  • Entry level position; 1+ years relevant work experience
  • Strong Microsoft Excel skills necessary
  • SAP experience preferred, but not required
  • Ability to manage multiple priorities to meet deadlines
  • Detail oriented and strong analytical and problem solving skills
  • Strong self-starter and positive team player
  • Ability to begin navigating the organization and interacting with varying levels of individuals across multiple functions

Operations Senior Associate Resume Examples & Samples

  • Lead team in quarterly reporting process for group of private equity fund of funds and supervision of all cash activity
  • Work closely with the operations team to improve and automate the current processes and procedures
  • Work independently and with a team
  • Set priorities and organize work to meet strict deadlines
  • Communicate effectively in both oral and written forms
  • BA/BS in business finance or accounting discipline related degree
  • 5-10 years of relevant work experience
  • Good understanding and knowledge of finance and accounting
  • Working knowledge of and experience with Microsoft Excel
  • Proven ability to multi-task and prioritize various duties
  • Strong quantitative skills and attention to detail
  • Willingness to learn new technologies and new ways of approaching projects
  • Financial reporting experience
  • Relevant experience in investment management industry
  • Working knowledge of SQL and Visual Basic

Operations Senior Team Manager Resume Examples & Samples

  • Running of floor to include answering questions, handling system downtime and meeting AUX metrics
  • Creation of a sales environment through floor games and activities
  • Weekly scan and daily coaching goal per CCP
  • Feedback and tracking of performance impacts – positive and negative – for Operations Manager (attendance, AUX, product specific, etc.)
  • Yearly agent appraisals
  • Participation in client calibration sessions, visits and trainings
  • Interview and selection of new hire candidates
  • Miscellaneous as required
  • Shift flexibility and strong work ethic to include attendance
  • 3+ years’ experience in call center environment
  • 2 years supervisory or manager experience

Brokerage Operations Senior Risk & Controls Analyst Resume Examples & Samples

  • Create/maintain the Standard Operating Procedures (SOP) and Written Supervisory Procedures (WSP)
  • Serves as Subject Matter Expert (‘SME’) regarding regulatory and compliance issues, effectively communicating complicated financial concepts to management, peers, auditors, regulators and others
  • 3+ years of financial services industry experience with demonstrated experience in assessing risk and implementing adequate controls
  • 1+ years of experience developing short and long-range risk management plans that are comprehensive, realistic and effective in meeting goals and integrating plans across brokerage operations business units
  • 1+ years of experience in drafting Written Supervisory Procedures and other procedural documents

Securities Operations Senior Resume Examples & Samples

  • Generate data queries for daily and monthly reporting for Issuance and interpret daily reports
  • Review exceptions reports related to processes
  • Support providing adhoc requests that come in for data and reporting
  • College Degree or equivalent experience; advanced studies/degree preferred
  • Typically has 5 - 7 years related experience
  • Experience with Microsoft Office Applications (Word, Excel, Access, PowerPoint)
  • Experience with business process reporting, analysis, and project management
  • Self- Motivated
  • Detail Oriented and strong organizational skills
  • Analytical & Critical Thinking Skills
  • Able to understand business needs and determine potential solutions
  • Knowledge and experience with SQL and VBA

Operations Senior Unit Manager Resume Examples & Samples

  • Demonstrated ability to lead, coach and develop team members
  • Demonstrated ability to apply business acumen/other related experience to successfully resolve operational issues
  • Demonstrated ability to communicate complicated scenarios to individuals and management team members via various forms of communication
  • Build and maintain effective working relationships with internal teams and external business partners such as Agents, Administrators and Dealers
  • Ability to analyze data, draw meaningful conclusions and develop appropriate action plans
  • Ability to effectively manage work and resources in a high pressure, rapidly changing operations environment
  • Process thinker who understands and can effectively manage business / process interdependencies
  • Strong Microsoft Excel, intermediate proficiency with other Microsoft Office Suite products

CAO Operations Senior Associate AML Alert Resume Examples & Samples

  • Identify potential concerns and control issues, determine the root cause of issues and escalate needs for appropriate corrective actions
  • Assist with driving improvements in control metrics and proactively addressing personnel and systemic stress points in the end to end process
  • Establish collaborative working relationships with other CAO Alert / Investigations team members globally; and
  • Participate in assigned CAO Alerts / Investigations Operations Blue Ribbon Quality Program, Project Initiatives, Procedural Consistency and other working groups
  • Experience: 2+ years of investigations managerial and leadership experience required
  • Proven ability to successfully manage and lead teams
  • Flexibility / Initiative: Self-starter, capable of working under minimum supervision, with the ability to manage multiple requests for information and handle confidential and sensitive information in a professional manner in a fast-paced, deadline-driven environment
  • Project management: Manage multiple work streams involving multiple partners and groups and be able to make decisions autonomously
  • Problem Solving: Demonstrated ability to identify key issues, obtain appropriate information for further analysis, and develop actionable recommendations
  • Interface with business counterparts to obtain information related to their client's transaction activity
  • Flexible in his/her work style and be able to work appropriately with stakeholders and colleagues at all levels; and
  • Experience in internal audit, operational risk management, or other control function
  • Financial Services Regulatory experience; and

Operations Senior Agent Resume Examples & Samples

  • Assists in delivering team briefings and huddles
  • Maintains Quality Assurance performance standards and strives to meet or exceed account productivity goals
  • High School Diploma or GED required; college degree preferred
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Bilingual language skills a plus
  • Ability to accomplish multiple tasks of varying priority within allotted time frames
  • Ability to demonstrate and communicate best practices to others effectively

Operations Senior Team Manager Resume Examples & Samples

  • Extensive experience in management and operations management in a customer service or call center environment
  • Strong organizational and strategic planning skills
  • Flexibility and versatility in problem analysis and resolution requiring attention to detail
  • Ability to communicate across functional lines
  • Ability to analyze and interpret qualitative and quantitative data