Digital Operations Resume Samples

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S Doyle
730 Rey Track
+1 (555) 522 8541
730 Rey Track
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Experience Experience
01/2016 present
New York, NY
Director, Digital Operations
New York, NY
Director, Digital Operations
01/2016 present
New York, NY
Director, Digital Operations
01/2016 present
  • Responsible for partnering with, coaching, mentoring and leading a team of Campaign Managers in establishing goals and objectives in performance marketing
  • Interest in working with a leading startup in a high demand industry, and working with like-minded experts aiming to transform native ad operations
  • Develops and implements Quality Assurance strategies across content publishing, delivery, ad-serving and product development
  • Manages communications to multiple stakeholders about the daily health of the emerging digital properties of The CW Network, as well as, strategies
  • Develop additional metrics to monitor progress made by Ops team. Use these metrics to identify opportunities for improvement
  • Provide financial reporting on performance marketing campaign effectiveness
  • Creates ongoing communications strategies that serve to inform everyone impacted by CW Network Digital platforms
11/2010 10/2015
Chicago, IL
Manager, Digital Operations
Chicago, IL
Manager, Digital Operations
11/2010 10/2015
Chicago, IL
Manager, Digital Operations
11/2010 10/2015
  • Ensure the delivery of video, art and metadata to Viacom Media Networks’ digital distribution partners working closely with Viacom’s technical, operations and encoding teams
  • Develop expert knowledge of Viacom Media Networks’ digital standards and capabilities including video, art, metadata, audio, and captioning specs
  • Actively monitor issues and risks on a project-by-project basis to identify and resolve potential problems
  • Partner with internal teams, such as Media Technology Services, to streamline digital operations
  • Regularly communicate progress, status, issues and resolutions to key stakeholders and management
  • Understand industry complexities and communicate them to internal teams
  • 3-5 years in a digital operations role and/or digital project management
02/2008 08/2010
Boston, MA
Digital Operations Manager
Boston, MA
Digital Operations Manager
02/2008 08/2010
Boston, MA
Digital Operations Manager
02/2008 08/2010
  • Account Management
  • Create buy-in for the support strategy within the app with internal and external partners
  • Provide specialist input and technical leadership in relation to digital projects and deployment of software
  • Plan and execute an effective strategic plan for station texting platform
  • Manage the content publishing and ecommerce catalog management teams
  • Lead and develop a team of digital marketing and communications specialists
  • Manage and support the evolution of digital operations, various web platforms and introduction and growth of apps and customer software
Education Education
Bachelor’s Degree in Integrity Given
Bachelor’s Degree in Integrity Given
Kaplan University
Bachelor’s Degree in Integrity Given
Skills Skills
  • A digital ‘native’ with knowledge of all existing and emerging digital channels
  • Digital agency or internet professional services experience
  • Strong understanding of measurement and tracking tools within all digital channels
  • Excellent oral and written communication skills
  • Knowledge of all agency functional areas; including production, media, research and database
  • Excellent project management skills
  • Strong client facing skills
  • Sound qualitative & quantitative analytical skills
  • Dynamic leadership, management and team building skills
  • Experience with Brand websites, SEO/SEM, email campaigns and mobile marketing
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Manager, Digital Operations Resume Examples & Samples

  • Ensure the delivery of video, art and metadata to Viacom Media Networks’ digital distribution partners working closely with Viacom’s technical, operations and encoding teams
  • Develop expert knowledge of Viacom Media Networks’ digital standards and capabilities including video, art, metadata, audio, and captioning specs
  • Gather, document, communicate and evaluate feasibility of fulfilling affiliates’ digital requirements
  • Support negotiation of technical requirements based on internal standards and review technical deal terms
  • Actively monitor issues and risks on a project-by-project basis to identify and resolve potential problems
  • Partner with internal teams, such as Media Technology Services, to streamline digital operations
  • Regularly communicate progress, status, issues and resolutions to key stakeholders and management
  • Understand industry complexities and communicate them to internal teams
  • 3-5 years in a digital operations role and/or digital project management
  • Extensive knowledge of streaming video, audio, metadata, and file-based delivery
  • Understanding of digital file formats, video codecs, file creation processes
  • Outstanding organizational skills, attention to detail and ability to handle multiple tasks in a fast-paced environment
  • Ability to communicate and interact with affiliates and internal technical/operations teams
  • Proven ability to work on tight deadlines and delivery quality results

Junior Analyst, Digital Operations Resume Examples & Samples

  • Create and maintain full inventory modeling, and direct appropriate actions based on the data
  • Create and maintain complex data tables and analysis of pricing, inventory, sales volume, etc to inform strategy and long- or short-term action
  • Forecast inventory supply via data analysis from adserver, and analysis of site traffic across sellable titles and categories
  • Work with the Sales team to be aware of all current and upcoming RFPs
  • Work with Delivery Analysts to understand state of inventory, monetization strategy, and current inventory strategy across products and properties
  • Ensure sales plans are constructed in a way that allows for successful performance. E.g., inventory is available, metrics are achievable
  • Construct sales plans that satisfy both client interests, as well as internal inventory, pricing and product strategy
  • Work with Marketing team to build and maintain sponsorship, tent pole, franchise and integration plan templates that contain business rules, spend requirements, pricing and packaging details
  • Create and maintain reporting showing effectiveness of planning and pricing techniques and recommendations to iterate process or technique
  • 1-2 years of relevant experience (ad operations; sales operations; data analytics)
  • High proficiency in data analytics, MS Excel
  • BA/BS degree or higher
  • Ability to meet deadlines in a fast-paced, dynamic environment
  • Ability to manage and prioritize the needs of multiple customers
  • Ability to establish and maintain effective working relationships with managers, employees, external clients and 3rd party vendors
  • Digital media experience a plus

Director, Olympics Digital Operations Resume Examples & Samples

  • Direct development of web and mobile application architecture and lead teams responsible for building and associated products
  • Review all product requirements for technical feasibility, assess capabilities and preparedness of all technical and development partners, and review development plans for all products
  • Oversee interim reviews of technical deliverables throughout projects to verify that products will be delivered on time, on budget, and with all required features and functionality
  • Provide development effort estimates for newly scoped features and ensure that features are properly documented
  • Assist Project Managers to ensure that all project deliverables are appropriately documented in project plans and that status of the deliverables is reliably and accurately tracked
  • Identify, mitigate, and escalate technical risks during development phases and proactively seek opportunities to improve product quality at both end-user and application architecture levels
  • Coordinate QA/UAT and software releases with Project Managers and Release/QA Engineer
  • Ensure that all products meet the organization’s best practices for scalability, stability, and security
  • Minimum ten (10) years building software applications using PHP or .NET
  • Minimum eight (8) years maintaining large-scale commercial web applications
  • At least two (2) years of management experience
  • Familiar with agile development methodologies and full software development lifecycle experience with both web and mobile applications
  • Experience with cloud hosting configurations on Rackspace, Amazon AWS, and Azure
  • Knowledge of and experience managing commercial Drupal 7 and WordPress 4.0 web applications
  • Highly organized and able to track multiple deliverables
  • Experience with building test plans and coordinating QA/UAT with functional teams
  • Expertise in web scalability and security, deep knowledge of building hosting environments and best practices, expertise in optimal Content Delivery Network configurations
  • Clear understanding of processes and steps involved in streaming live video to multiple platforms
  • Able to quickly triage technical problems and lead a cross-functional distributed team in quickly resolving issues
  • Proven ability to manage a large group of professionals directly, indirectly, and/or or matrix managed through other NBC Sports Group portfolio groups and/or business units
  • Ability to self-start, self-manage, meet deadlines, and learn from mistakes
  • Comfortable with online task managers and Wikis and able to adapt/adopt new technology / solutions easily
  • Ability to clearly communicate ideas and status updates to both technical and non-technical resources
  • Able to delegate work effectively and assess and mitigate risks, and escalate appropriately
  • Capable of managing multiple deliverables and completing assigned tasks quickly
  • Passion for professional sports and an interest in digital media
  • Innovative and flexible thinker, comfortable suggesting solutions and willing to take risks
  • Enjoy working in a fast-paced environment with tight deadlines
  • Committed to quality in every assignment, large or small

Head Digital Operations Resume Examples & Samples

  • Define and execute the overall strategy to continuously improve the operations of all services within the portfolio across Absa and Barclays Africa with a strong focus of maintaining customer loyalty, maintaining stakeholder and customer confidence and contributing to improving the organizational financial baseline and reducing and/or mitigating any risk footprints
  • Define and execute the overall strategy for improving and optimizing testing procedures for all Channels with the core focus of embedding process and control in those environments
  • Develop and Implement a sustainable operations business model for Digital Channels and own and manage the availability of Digital Channels within the Group
  • Participate in the creation of the short, medium and long term strategy for all of the Channels and Digital Banking platforms for Absa as well as Barclays Africa
  • Mobilise and execute on the roadmap through a deep understanding of the technical and competitive landscape which incorporate both the group’s and the channels objectives and priorities
  • Proactively review and evaluate the effectiveness and relevance of the existing Channel value propositions, through critical analysis of performance statistics and proactive monitoring of competitor activity
  • Advocate excellent customer experience, retention, sales performance and operational disciplines
  • Provide superior leadership and guidance to both management and staff and ensure delivery of exceptional business performance within cost effective business parameters
  • Translate the business objectives and align them into business performance measures
  • Manage the change/enhancement process with relevant internal and external delivery partners to meet defined timelines, scope and quality standards by following a controlled change management approach
  • Share and implant knowledge as an SME through involvement at Council level improving the Digital offering across the organisation
  • Build the enabling infrastructure for differentiated products and services to different market segments through the continuous improvement of core eBusines/Channel infrastructure
  • Establish the benchmark in the Financial services industry for superior and consistent customer experience through digital touch points which will attract new customers (acquisition), strengthen customer loyalty (retention) and extend existing relationships (growth)
  • Lead the drive in our endeavour to be an innovative, cost effective and profitable business by developing and delivering a world class Digital offering
  • Build a premier personal and business finance destination channel by enabling and empowering customers to make smarter financial decisions
  • Ensure that the Business Management function ensures that adequate risks and controls are in place
  • Drive a culture of proactive risk and compliance
  • Take accountability as contracted by the Head of Digital Channels for the assigned principle risks
  • Determine action plans to effectively reduce and manage risk issues related to audit findings, Management Assurance findings, Compliance issues, SOX requirements and Operational Risk. Review the Risk management practices and plans with the Business management function to highlight areas that require improvement
  • Participate in Risk forums to have a full end-to-end view of risks associated with services with the portfolio with the aim of reducing and mitigating any identified risks following risk group governance standards
  • Review and recommend findings of the redefinition of the business architecture of the area under management to maintain competitive advantage. This includes overseeing the
  • Identification, conceptualisation, research, define and implementation of Digital Channels initiatives
  • Contract the delivery of change with Business Delivery to ensure proper prioritisation and funding principles are applied
  • Review the change portfolio on a regular basis and ensure that investment spend is allocated to the correct initiatives and that progress is on track and discuss any pertinent matters pertaining to the change portfolio
  • Scan the external market to understand the future challenges and ensure that the function is positioned to deal with multiple and often contradicting scenarios
  • Initiate requests to devise cross-sell, retention plans and campaigns to ensure that business results can be achieved
  • Provide leadership and management of the BU in terms of Sales Performance, measured against sales, acquisitions, retention and customer experience targets
  • Take ownership of the key operational processes to monitor and maximise productivity
  • Allocate duties to service management and operations team members in order to achieve operational targets including prioritisation and work schedules
  • Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make
  • Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year
  • Manage departmental budgets including signing-off of invoices and quotes within mandate. Escalate out of budgets or items higher than approved mandate to the next level manager
  • Rigorously monitor expenditure against approve budgets and put measures in place to address variances
  • Continuously identify areas for improved efficiency and reduced cost. Manage a significant number of direct reports to deliver on the strategic objectives of the business. Act as the trusted advisor and subject matter expert for the unit
  • Inspire teams (across geographies and functions) to work together to achieve the strategic vision by building, leading, managing and motivating high performing global teams to high standards and excellence
  • Encourage teams to achieve stretch targets through their personal development and management of their careers
  • Provide clear strategic direction to the team whilst ensuring Barclays Guiding Principles are communicated and upheld
  • Create sense of urgency and excitement around the Vision and values and ensure individuals actions, processes and practices are aligned
  • Maintain an ethical and positive work climate within Digital Channels that is conducive to attract and retain a diverse group of talented employees at all levels
  • Ensure that practices are in place to enable employees to be highly efficient and motivated
  • Grow business leaders in the function by supporting them to make the transition from operational general management to strategic holistic contributions across geographies
  • Take full accountability for the People Management function. Ensure adequate monitoring of risk metrics and assessments and work with the team to develop corrective actions
  • Ensure the practical and effective implementation of Group standards for formal Performance Development
  • Together with line leaders in the function, develop a learning and development strategy that will address the current and future business needs. Ensure that adequate resources are set aside to execute the identified interventions
  • Ensure the establishment and regular update of succession plans for key and high risk roles in the function
  • Ensure that Group Transformation objectives are incorporated. Review the Talent lists prepared for the functional areas on an annual basis and provide a sense check in line with the overall Barclays and Africa strategy/agenda. Interact with identified talent in the relevant tiers to understand their experience of the process and engage with Group Talent to make changes if required
  • Review the overall business unit performance and approve the outcomes of the consistency check meetings
  • Champion the required cultural change in the business and emphasise appropriate ways or working with Stakeholders across Absa and the industry
  • Develop and maintain senior level relationships with the business unit and cluster heads within Retail Bank, Business Bank, WIMI, CIB and within Africa Technology
  • Engage with the various Business Units to ensure that they are fully represented from a channel and product perspective in the digital space
  • Provide trusted advice and guidance to key senior level stakeholders regarding the performance and improvements around existing services as well as the optimal use of new and emerging technologies that supports the business goal in servicing the end customer across Absa and Barclays Africa
  • Forge strategic partnerships with third parties and vendors to leverage ideas, technology and resources that create measurable added value for both parties, where appropriate
  • Utilize knowledge of market best practice to shape the roadmaps that will benefit the business unit in terms of cost, efficiency, security, availability, productivity and financial returns / profits for all services
  • Communicate and report regular to Absa, Barclays Africa and board forums on the performance of all services within the portfolio
  • Educate and provide an exchange of ideas with public and private organisations through partaking in conferences and addressing audiences at community forums and business interventions
  • B.Com or BSc (NQF Level 6)
  • Eight (8) years’ experience in Financial Services Industry
  • Product development and management experience
  • Internet and Mobile experience

Analyst, Digital Operations Resume Examples & Samples

  • Supporting the consumer-facing online selling strategy by working with the marketing team to implement the annual marketing plans and manage production budgets
  • Working with the Sr. Operations Manager to implement marketing campaigns with continual use of analytics and testing to maximize revenue
  • Manage all eCommerce initiatives, including
  • Collaborate with internal and external technology teams to launch, support and monitor new eCommerce initiatives that reinforce Consumer Marketing objectives
  • Working with the Consumer Marketing operations team using Circules/Promotheus tool to optimize online sources for profitability through testing (creative, price, landing page optimization), utilizing knowledge of site audience and consumer purchase habits
  • Work independently on ad hoc brand projects to from conception through execution and analysis
  • Outstanding attention to detail
  • A love of math and numbers as well as analytical ability
  • Able to work with data and in online systems quickly and accurately
  • Interest in the media industry, consumer marketing, and digital strategies are a plus

Digital Operations Specialist Resume Examples & Samples

  • BS / BA degree required
  • Results Focused, Self Starter , Team Orientated
  • Basic understanding of HTML & proficient with Microsoft Office
  • Internet Advertising Savvy
  • Proficiency with DART, Photoshop, Flash, Operative, and/or Google Analytics a plus

Director of Digital Operations Engineering Resume Examples & Samples

  • Bachelor's degree in Computer Science or a related field, with 7-10+ years of directly applicable work experience
  • 3+ years in engineering management roles
  • 3+ years of experience in systems integration
  • 4+ years in delivery of E-Commerce Infrastructure Systems internally and externally hosted
  • Experience with a converged infrastructure supporting a high traffic, scalable e-Commerce environment
  • Experience with Manhattan OMS and/or SAP e-Commerce would be a plus
  • Software engineer, systems administration, and operations experience
  • Demonstrable experience designing and building enterprise class deployment systems
  • Understanding of unit testing and functional testing
  • Proven ability to partner with and influence key stakeholders and architects throughout a highly matrixed organization
  • Strong written and verbal communication skills, organizational skills (multi-tasking), and a self-motivated
  • Experience with Infrastructure security is a plus
  • Fast learner and able to be flexible if needed
  • Strong relationship builder and good people skills
  • Understanding of application lifecycles
  • Understanding of diverse application development practices (including both waterfall and agile methodologies)
  • Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills
  • Act as the focal point and leader in building our digital operations practice, working with the CVP of Global Infrastructure and Customer Service and reporting to Sr. Director Infrastructure Applications Hosting
  • Responsible for the day to day operations of the digital environment
  • Identify and understand digital priorities for the network and plan execution strategies
  • Become trusted advisor to our partner agencies and help them execute priority digital programs
  • Work closely with our Digital business and software development team on digital business development efforts
  • Identify, plan and develop strategic partnerships with external vendors in coordination with procurement
  • Manage communications to digital counterparts at our partners
  • Help RL to continue to remain cutting edge in our digital capabilities
  • Manage and maintain production, staging and development environments
  • Manage and maintain the architecture and direction for all infrastructure, database architecture and middle-ware including all environments throughout the development process for e-commerce services
  • Responsibilities include capacity planning and platform architecture roadmap management
  • Oversee the development and maintenance of performance reporting, as well as technical and process documentation for the e-commerce set of services
  • Analyze existing Infrastructure effectiveness and make recommendations for the improvement
  • Work with the managed service providers to develop and implement all functional policies and procedures
  • Recommend and create strategies for site architecture, including firewalls, networks, and servers
  • Analyze reporting and systems for component monitoring
  • Ensure the security of e-commerce sites
  • Research and recommend investment, development, installation, and use of technical improvements
  • Provide on-call services for afterhours support to the web site and respond to business critical emergency situations

Senior Manager, Digital Operations Resume Examples & Samples

  • Work with clients fielding inquiries and researching solutions; identify updates to ensure constant state-of-art enhancements to current systems
  • BA/BS Degree or other comparable training
  • Minimum 6 years international and/or domestic marketing/New Media or related experience required
  • Previous entertainment industry experience required
  • Computer literate, Microsoft Windows, Photoshop, Access, internet/website technology, Flash, Java Script, HTML, XML
  • Proven ability to support and coordinate the activities of cross-functional teams and provide project management support
  • Demonstrated ability to conduct quantitative and qualitative research and analysis to drive recommendations
  • Logical problem structuring and strategic problem solving skills
  • Superior writing, communication, presentation skills, interpersonal skills and ability to work cross-functionally with senior management, business and technical audiences
  • Must have the ability to communicate effectively and tactfully with persons on all levels, in person and on the telephone
  • Must pay close attention to detail and understand written and oral instructions
  • Must be organized and schedule work effectively
  • Must have the ability to work well under time constraints
  • Must be able to handle multiple tasks
  • Must be able to work additional hours as needed

National Digital Operations Specialist Resume Examples & Samples

  • Book/manage all NSG campaigns including
  • Ability to manage production workflow, timelines and schedules
  • Ability to navigate technology tools and systems
  • Ability to be independent and forward-thinking
  • Ability to handle multiple projects simultaneously and meet deadlines in a fast-paced environment
  • Skilled at written and verbal communication
  • Skilled at analytics and reporting (e.g., preparing performance reports for digital products)

Assistant Manager, Global Digital Operations Resume Examples & Samples

  • Work closely with Sr. Director, Global Digital Operations to define global requirements for publishing, distribution, and metadata projects
  • Clearly document requirements and deliver to vendors or internal development resources for execution
  • Manage requirements implementation: define and communicate priorities to development team with input from management; track execution, testing and deployment of features
  • Draft communications regarding status and feature deployment
  • Create testing plans and schedules with QA team
  • Coordinate with support staff to update training materials and user guides
  • Troubleshoot issues, document and communicate bug reports; see bug fixes through to execution
  • Minimum 4 years of experience in a product management role
  • Experience in publishing; book production and distribution workflows a plus
  • Ability to work independently, with a strong focus on problem solving and identification of systemic issues that can lead to an optimized publishing operations workflow
  • Ability to work across business divisions (editorial, marketing, operations, sales, merchandising) and manage multiple personality types, with a strong focus on internal customer satisfaction and quality management
  • Demonstrate a positive attitude and willingness to help resolve a wide range of operational issues
  • Strong organizational skills, follow through and attention to detail

Digital Operations Manager Resume Examples & Samples

  • 8+ years of relevant experience
  • Expertise in Digital Marketing, including development tools
  • Demonstrated understanding of the digital landscape
  • Solid critical thinking, analytical and problem solving skills
  • Expertise in digital marketing, including development tools
  • Creative, collaborative and solutions oriented
  • Degree in Communications, Marketing, and/or Web Development
  • Pharmaceutical experience

Digital Operations Engineer Resume Examples & Samples

  • First level of production support for digital artists and production management
  • Assist in creating and maintaining production-related databases and proprietary tools
  • Create custom solutions for varied processes in Production (ie: Photoshop actions, automated system scripts for repetitive tasks, etc.)
  • Continually assess and estimate digital resource requirements for current and expected workloads
  • Communicate regularly with department supervisors and appropriate production staff about the status of operations, alert them to existing and potential challenges, and propose and implement solutions
  • Evaluate and make recommendations for future upgrades to hardware or software solutions
  • Ability to work in high-pressure, fast-paced production environment
  • Strong skills in UI and aesthetic design a must
  • Excellent working knowledge of FileMaker Pro, and Adobe Photoshop a must
  • Working knowledge of AutoDesk Maya and Storyboard Pro a plus
  • Knowledge and experience with Python, PERL, SQL, MEL a plus
  • Thorough understanding of animation process and pipeline required
  • Good time management skills, ability to multi-task
  • Desire to jump in and help in a wide variety of areas
  • Ability to follow projects to completion with limited, direct supervision
  • Computer Science degree or equivalent experience a must
  • Prior Windows and Mac OS X support experience required
  • 1-2 years of previous systems administration and/or production experience preferred
  • Familiar with standard concepts, practices, and procedures of animation and production management
  • Ability to create and advise on creating aesthetically appealing and intuitive user interfaces

Director, Programmatic & Digital Operations Resume Examples & Samples

  • 7+ years in digital media experience of key brands / advertisers; bachelors degree required, masters degree a plus
  • Must display a proven track record of relationship building and outstanding client service (agency background preferred)
  • Strong interpersonal, communication and presentation skills that demonstrate diplomacy and influence as well as strategic thinking
  • Strong leadership and forward vision
  • Possess superior project management skills, flexibility, resilience, and the ability to manage multiple expectations thought proactive communication
  • Action oriented with a proven track record of successfully landing and driving digital projects

Administrative Assistant, Digital Operations Resume Examples & Samples

  • Minimum 3-4 years of administrative assistant experience preferably in entertainment or technology/software
  • Strong technical skills including PowerPoint, Excel, and Word. Gmail experience strongly preferred
  • High ethical standards and the ability to handle confidential information
  • Comfort in dealing with all levels within the organization including key executives and senior management
  • Strong organizational skills with the ability to multi-task
  • Strong communication, problem solving and critical thinking skills are a must for this position

Manager, Technical & Digital Operations Resume Examples & Samples

  • Acquiring and managing QC of foreign language audio tracks
  • Overseeing foreign language subtitle creation for SVOD/EST exhibition
  • Creating, compiling and delivering foreign language translated metadata spreadsheets; managing the archival of foreign language metadata
  • Participating in on-boarding discussions with new international EST/SVOD clients, issuing purchase orders and guiding client/vendor workflow process specifications
  • Viewing locked cuts, noting on-screen instances that require forced narrative subtitles ('fns) for foreign language distribution on international SVOD/EST and other TV exhibition platforms; organize and maintain FNS lists on departmental network
  • Obtaining, proofreading and reformatting dubbing cards for SVOD/EST/BD/DVD
  • Selecting preview time codes, and supplying required artwork versions for SVOD/EST
  • Ensuring asset retention and archival back-up of newly created and/or re-purposed foreign language audio, video and subtitle files
  • Fielding rejections and handling prompt re-deliveries
  • Facilitating intra-departmental asset deadlines, and creating and updating department operations schedules

Digital Operations Manager Resume Examples & Samples

  • Create, edit, and maintain music, entertainment and local interest news for the CBS Radio San Diego music web sites
  • Work with CBS Corporate to develop a strategic plan to achieve traffic goals
  • Implement and execute programming and sales web initiatives
  • Motivate, educate and coach on-air talent and web contributors to develop creative web solutions to increase traffic and web-based sales packages
  • Assist in planning and execution of station social networking strategies via Facebook and Twitter as needed
  • Plan and execute an effective strategic plan for station texting platform
  • Plan, produce, and maintain original content for the station’s audio web stream
  • Regularly review market trends and innovations for new ideas and opportunities
  • Additional duties and responsibilities may be assigned as necessary
  • 4+ years of experience working with web-based programs and social media programs
  • Knowledge of CSS, HTML, Graphic Design (Photoshop, Illustrator)
  • Video Production Knowledge (Lighting, Shooting, Editing)
  • Familiarity with web metric analytic programs
  • Must have excellent organizational skills and possess the ability to multitask

Digital Operations Manager Resume Examples & Samples

  • Create, edit, and maintain music, entertainmentand local interest news for the CBS Radio San Diego music web sites
  • Work with CBS Corporate to develop a strategicplan to achieve traffic goals
  • Implement and execute programming and sales webinitiatives
  • Motivate, educate and coach on-air talent andweb contributors to develop creative web solutions to increase traffic andweb-based sales packages
  • Assist in planning and execution of stationsocial networking strategies via Facebook and Twitter as needed
  • Plan and execute an effective strategic plan forstation texting platform
  • Plan, produce, and maintain original content forthe station’s audio web stream
  • Regularly review market trends and innovationsfor new ideas and opportunities
  • Additional duties and responsibilities may beassigned as necessary
  • 4+ years of experience working with web-basedprograms and social media programs
  • Knowledge of CSS,HTML, Graphic Design (Photoshop, Illustrator)
  • Video ProductionKnowledge (Lighting, Shooting, Editing)
  • Familiarity with webmetric analytic programs
  • Must have excellent organizational skills andpossess the ability to multitask

Manager, Digital Operations Resume Examples & Samples

  • Development of a discipline digital project management process from planning to final delivery
  • Production Operations: day-to-day oversight on process, workflow and digital production
  • Facilitate communication and liaison between agency vendors and key Oakley stakeholders to ensure the delivered web assets, sites (microsites/landing pages) and applications meet objectives and requirements
  • Work with management, technology, creative, production and cross-functional teams to define project scope, create work breakdown structure, obtain scope verification and manage scope change control
  • Manage and coordinate product photo shoots
  • Track project milestones and deliverables
  • Manage team that does digital image retouching/sizing and color correcting
  • Manage entire rendering process including prioritization, disciplined timelines and effective throughput to meet business needs
  • Financial management: oversee, manage and reconcile $700K budget

Administrative Assistant, Digital Operations Resume Examples & Samples

  • Those applying must be confident and proactive with excellent communication skills (written, verbal and interpersonal) and feel comfortable interacting with employees at all levels of the organization
  • The role requires a minimum of 3-4 years of administrative assistant experience preferably in entertainment or technology/software
  • Applicant must possess strong technical skills including PowerPoint, Excel and Word. Google Apps (Gmail) experience strongly preferred. Other useful skills include familiarity with Mac and Linux platforms, Adobe Photoshop or other image editing software
  • Strong organizational skills with the ability to multi-task and be self-directive
  • Strong problem solving and critical thinking skills are a must for this position
  • A bachelor’s degree is preferred

Senior Manager, Digital Operations Resume Examples & Samples

  • Continuous process improvement, designing and building new systems and processes to enable Content Delivery, Offer Delivery and Campaign Management personnel to be the best in their roles
  • Work closely with Site Quality Control Operations leadership to create and evolve site validation efforts ensuring a high quality customer experience online
  • Plans, develops, and implements processes that ensure automation and optimization technologies, and methodologies are employed; and provides the Company with solid, effective, and efficient processes that are supportable and sustainable
  • Maintains a best in class team of employees and contractors supporting all customer-facing activities of Content, Campaign and Offer delivery
  • Develops and maintains ongoing relationships with Sales & Marketing, DCOE leadership, legal, consulting, and employee resource vendors to ensure that the DCOE, Content, Campaign and Offer delivery teams are adequately supported and external influences on the Company's systems center are understood
  • Participates in marketing plan and project prioritization, working with related internal stakeholders as a leader and advisor. Develops consistent planning and management processes with Marketing, EPC and Operations Teams
  • Building testing and monitoring capacity models, process improvements, and training plans to improve performance of the assigned teams

Director of Digital Operations Resume Examples & Samples

  • Lead our Operations team in ensuring the delivery of all in-house and client content to our digital retailers
  • Proactively drive the continuous development and improvement of our digital supply chain
  • Work in tandem with multiple departments and personnel in order to implement new strategies to achieve significant operational efficiencies
  • Work with internal teams to automate as much of the digital supply chain process as possible
  • Work with Business Development and Sales to integrate new digital business partners into our digital supply chain
  • Build and maintain a strong working relationship with all digital retailers and external business partners
  • Proven ability to build and lead a world-class team and develop a culture of excellence
  • Strong account relationship experience working with high-profile, global businesses
  • Extensive experience in defining and documenting business requirements relating to the implementation and enhancement of systems in areas such as digital content delivery, label copy, etc
  • Problem solver; ability to drive changes and process improvements as our business continues to grow
  • Ability to work across a multifunctional team successfully. Experience navigating complex problems while partnering with all levels of the organization

Assistant Manager, Digital Operations Resume Examples & Samples

  • Marketing campaign execution planning
  • Strong ability to communicate
  • Ability to implement and figure out efficiencies in processes
  • Strong problem solving and strong troubleshooting skills
  • Ability to work with data and in online systems quickly and accurately
  • Organized, self-directed, flexible and adaptable in a fast-paced environment
  • Ability to perform collaborative tasks

Analyst, Digital Operations Resume Examples & Samples

  • Information gathering and analytic project support
  • Management and analysis of performance and cost metrics
  • Management of action item tracker – root cause analysis – partner engagement
  • Financial analysis – costs – projects – investments – scenario planning – decision support
  • Workflow analysis – process improvement projects management
  • System requirements gathering; systems integration analysis
  • AOP and budget variance analytics support
  • Liaison with and management of reports to stakeholder groups (internal and external)
  • Support on-going projects for the design and sustainment of the strategic operation of the digital infrastructure
  • Will substitute for and represent interests of the Director of Operations as necessary
  • Management of action Item tracker – root cause analysis – customer surveys and feedback
  • System requirements gathering
  • 3+ years of experience in digital media distribution and/or expertise in analytics reporting
  • Basic understanding of the digital content supply chain and distribution platforms
  • Experienced at cost modeling/benefit/analysis
  • Experienced at process data collection and mapping
  • Basic understanding of prevalent audio / video workflows and systems including HD and SD picture and audio formats
  • Advanced knowledge of Excel, Visio, PowerPoint
  • 5+ years of experience in professional capacity in related areas of expertise
  • Experienced using metrics to measure performance and identify areas for operational improvement
  • Technical understanding of digital media tools and technologies, including asset management, editing, encoding, transcoding, and workflow orchestration
  • Familiarity with XML, data modeling, SQL, and development tools a huge plus

Senior Digital Operations Capability Manager Resume Examples & Samples

  • Maintain and evolve the onboarding playbook and processes and drive execution of business assessments and onboarding
  • Develop and enforce business data policies and standards and monitor compliance at the enterprise level and partner with IT on data quality requirements
  • Interact with business, legal, finance, and technology teams, bridging communication and taxonomy differences to ensure alignment in understanding complex issues and needs
  • Ensure that data decisions are communicated and that business and technology groups understand impacts of the decisions
  • Support execution of data quality and governance standards throughout business processes
  • Perform complex data, root-cause and ROI analysis to support data management decisions
  • Track, monitor, and publish data scorecards and maintain project status
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Drive LOB-wide alignment related to metrics and KPI’s to build a culture of analytics and data driven decisions
  • A minimum of 7 years of experience working with data standards, business policy or process requirements development
  • Strong customer focus with deep passion toward delivering data to end users that is in turn used for making data driven decisions that result in measurable business impact
  • Analytical modeling, simulations and optimization expertise, or equivalent experience a plus

Digital Operations Resume Examples & Samples

  • Lead and manage Digital operations, account management and production team, establish goals, mentor & identify training needs
  • Lead and mentor development of digital first ideas and innovations
  • Ensure successful delivery of digital first ideas and CRM projects with primary focus on brand/project KPIs, and maintain project management discipline
  • Support scoping, resourcing, estimation and development of budget recommendations for projects & overall digital & CRM function
  • A digital ‘native’ with knowledge of all existing and emerging digital channels
  • Comprehensive understanding of online marketing strategy, tactics/tools/channels and execution
  • Strong understanding of measurement and tracking tools within all digital channels
  • Experience with Brand websites, SEO/SEM, email campaigns and mobile marketing
  • Experience with CRM campaigns preferable
  • Dynamic leadership, management and team building skills
  • Sound qualitative & quantitative analytical skills
  • Knowledge of all agency functional areas; including production, media, research and database
  • Digital agency or internet professional services experience
  • Approx. 10 years of overall experience; 5 years interactive account experience at a minimum

Director, Digital Operations Resume Examples & Samples

  • Direct and lead digital ad campaign delivery efforts to support Motiv8 digital performance marketing
  • Develop operational strategic and tactical support plans for ad sales, business development and campaign implementation across multiple departments in Tribune Publishing
  • Be the subject matter expert in advanced Ad Operations, keeping up to date with industry relevant news allowing you to predict, foresee and react to prevent campaign issues big and small
  • Stay current with industry events and be proactive to ensure campaign effectiveness (i.e. having knowledge of new Google updates or changes in marketplace conditions - would prompt you to engage team and clients, or make revision of delivery, pacing and optimization.)
  • Establish and maintain best practices and standardization for campaign setup and management to drive consistency as well as campaign pacing and performance improvements
  • Develop insightful quantitative analysis for reporting and predictive models to support well-informed decision making regarding pricing, inventory and platform KPI’s
  • Efficiently and strategically alert accounts and clients to secure additional budget and capitalize on the surge of traffic for upcoming special events, holidays, weekends, etc
  • Responsible for partnering with, coaching, mentoring and leading a team of Campaign Managers in establishing goals and objectives in performance marketing
  • Review RFPs and IO’s, managing daily support requests from the Sales/Account Management teams
  • Provide weekly operational reports, including current ad campaign margins, ad revenue, and trends within ad platforms
  • Identify essential technology and tools for the digital business
  • Create ongoing staff development and skill enhancement programs
  • Provide financial reporting on performance marketing campaign effectiveness
  • Streamline processes
  • Create uniform templates and formats for communication
  • Manage key systems and tools for performance and data tracking
  • Perform needs analysis with internal customers and identify gaps
  • Represent Tribune Publishing on, and participate in, key industry related organizations
  • Identify opportunities to improve quality throughout the sales pipeline
  • Candidate should have a Bachelor’s degree or equivalent work experience with a minimum of 8+ years professional experience in digital media, digital operations, product/project planning and management, and sales operations
  • 4+ years of effective experience working within ad ops; specifically, media buying on a bidding model i.e., DBM, DSP, PMD, Programmatic platforms, and/or management of video ad campaigns using various dashboards highly preferred
  • Experience with a variety of technologies used for metrics, including but not limited to: Dart for Publishers (DFP), DSM, Operative, Omniture, comScore, Krux, Centro, etc
  • Advanced knowledge of Excel calculations, pivot tables, graphs and sum-if functions is a must!
  • Experience in developing and setting best practices and training other team members to stay competitive in an ever-changing digital landscape
  • Client-facing experience working with both agencies and brands highly preferred
  • Must have hands-onexperience pulling levers on a buying platform, not just delegating
  • Able to track performance data, analyze results and optimize campaigns across multiple technologies and partners
  • Must have a strong customer focus and convey responsiveness and competence when dealing with Sales, Tribune Publishing business units, partners, 3rd party vendors, and staff
  • A self-directed professional who knows what needs to be done and operates with a sense of urgency, focus and discipline
  • High degree of integrity given the sensitivity of information
  • Outstanding interpersonal, verbal, and written communications skills
  • Strong decision-making, organizational, planning and problem-solving skills
  • Excellent project-management and time-management skills
  • Proven ability to work within a team environment
  • Experience managing others for peak performance
  • Ability to exercise good judgment, prioritize and manage simultaneous projects
  • Ability to work across markets and travel up to 30% of the time
  • Interest and aptitude for all Tribune Publishing digital and related businesses and a broad understanding of the issues facing the media industry
  • Interest in working with a leading startup in a high demand industry, and working with like-minded experts aiming to transform native ad operations

Digital Operations Resume Examples & Samples

  • Business Development: Developing and maintaining contact with top decision makers at key clients, organizing and leading pursuit teams, participating and leading aspects of the proposal development and defense process
  • Domain Development: Development of assets and methodologies, development of point-of-view, research or white papers, support development of marketing collateral, public speaking and publication in industry periodicals
  • Candidates must have at least one industry and functional expertise. Should have the ability to present the industry / functional perspective and translate the same to capability requirements and associated business & technology initiatives
  • Candidates should be proficient to engage with CxO stakeholders, present business issues quantitatively, solution roadmap with associated business case
  • Should have experience in advisory consulting and partnered with clients to formulate and implement transformational business & technology initiatives
  • Proficiency in analyzing, interpreting qualitative & quantitative information and deriving strategies, operational improvement, operating models and recommending forward-looking Digital and analytics environment to support client's business strategies
  • Candidates should have demonstrated market eminence in their respective domains, authored and presented white papers / point of views

Digital Operations Analyst / Domain Manager Resume Examples & Samples

  • Establish defined calendar for required attestations
  • Initiate the attestations with a complete communications plan, training, and reporting
  • Provide escalations and follow-up reminders
  • Define success criteria and report accordingly

Manager, Digital Operations Resume Examples & Samples

  • Provide vision, direction, and insight on technology opportunities impacting the property, including LED signage opportunities in-venue, social media, game day apps, digital game programs/bowl guides, web-site, and additional opportunities as they are created
  • Oversee digital signage at all athletic facilities, including
  • Minimum 2 years’ experience in a customer service/support role
  • Minimum 2 years’ experience with graphic design programs (example: Adobe Photoshop, Illustrator, Acrobat X Pro, and/or After Effects)
  • Demonstrated track record of success in a sports marketing environment is strongly preferred
  • Diligent self-starter and project manager
  • Superior knowledge of the MS suite with an emphasis on Word, Excel and PowerPoint
  • Experience with CRM tools and systems management skills would be preferred
  • Client facing abilities – poised with the ability to present in a business setting
  • Adobe Photoshop
  • Adobe Acrobat X Pro
  • Adobe After Effects
  • Daktronics Venus 7000
  • Daktronics DMP-8000 Display Studio
  • Click Effects
  • TeamViewer

Analyst, Digital Operations Resume Examples & Samples

  • Account management for SME internal labels
  • Order and delivery management of key digital releases
  • Track and troubleshoote price campaign deliveries for US labels
  • Address external Digital Provider content tickets (ex. Apple) working with rep-owners as needed
  • Work with Partner Account Management team, internal IS&T, Supply Chain Operations and external partners to analyze, troubleshoot and resolve supply chain issues
  • Support Partner Operations team on external partner requests including release troubleshooting, triggering redeliveries and partner communications
  • Report to key stakeholders on supply chain operations including Sony Music Labels and Digital Operations Senior Management
  • Drive process improvements to overall digital supply chain. Provide testing and UAT support for system rollouts that affect America’s Account Management
  • Lead contact for US Account Management on reporting initiatives including management and prioritization of systems enhancements with IS&T for necessary reports
  • Ability to handle many complex and time-sensitive projects simultaneously
  • Must work well under deadline pressure; detailed-oriented, adaptable and accepting of abrupt change and unforeseen challenges
  • Ability to drive projects from initiation to completion independently
  • Strong oral and written communications skills including the ability to communicate independently with external partners, senior management and Sony Music Labels
  • Experience working with general index databases, advanced proficiency in Excel and Word, and intermediate proficiency in Access
  • Knowledge of SME internal systems a plus (e.g. GRAS, RPS, GLORES, AOMA, DRA, EOM, MMDS, and JIRA)
  • Ideal candidate must have at least 2-4 years experience in the digital (or physical) supply chain area

Manager, Digital Operations Resume Examples & Samples

  • Drive cross-departmental communication and team alignment to ensure consistent high quality outcomes
  • Continuous process improvement, designing and building new systems and processes to enable Front End Development Content Management (FEDCM) personnel to be the best in their roles
  • Partner with User Experience (UX) & Content Delivery teams to ensure complete vision of Design, Build and Deliver are achieved
  • Ability to function and thrive in a constantly changing and dynamic work environment
  • Maintains a best in class team of employees and contractors supporting all customer-facing activities of FEDCM delivery
  • Plans, monitors, and controls the department budget in order to support Company's information system needs and ensures that actual expenses are in accordance to department budget
  • Develops and maintains ongoing relationships with Sales & Marketing, DCOE leadership, legal, consulting, and employee resource vendors to ensure that the DCOE, FEDCM team members are adequately supported and external influences on the Company's systems center are understood
  • Participates in marketing plan and project prioritization, working with related internal stakeholders as a leader and advisor. Develops consistent planning and management processes with Marketing, UX & Operations Teams
  • Evaluates all major modifications and development requests to determine potential benefits and impact on business and operations
  • Strong management & interpersonal communication skills
  • Experience in providing executive summaries, readouts and presentations
  • Demonstrated organizational capabilities and self-initiative

Digital Operations Engineer Resume Examples & Samples

  • ECommerce Security, PCI Compliancy, Data protection, Penetration testing
  • Performance testing and analysis
  • Exposure and interest in
  • Continuous Improvement, PerfOps
  • Agile with Continuous Delivery methodologies culture

Digital Operations Domain Leader Resume Examples & Samples

  • Validate and drive all Digital operations opportunities  
  • Leverage knowledge & experience to design key digital operations solutions which best meet the client's business needs
  • Overlook delivery of projects within the domain to ensure smooth delivery that meets client and IBM objectives 
  • Support the delivery of complex engagements as Lead Architect or Lead Consultant or Delivery Manager 
  • Maintain an effective business relationship with the C-Level client executives 
  • Define, Plan & Execute capacity/recruitment and capability building programs within the domain 
  • Support solutioning and Develop value propositions for complex offerings targeting different markets (regional & global markets) 
  • A relevant academic background; MBA is a plus
  • 12+ Overall years of experience
  • 3+ years in similar leadership role

Senior Analyst, Digital Operations Resume Examples & Samples

  • Analyzes and revises existing system logic difficulties and documentation, as necessary
  • Prepares detailed specifications from which programs will be written
  • Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
  • Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system
  • May review proposals, including gathering facts, analyzing data, and preparing project overview which compares alternatives in terms of cost, time, availability of equipment, and personnel, etc. Recommends course of action
  • Functions as a liaison between the client, community, and internal IT and/or external software vendors to develop system solutions to processing systems or business problems
  • Ensures data quality and integrity across data-specific application implementations
  • Supports the testing team and business users in validating that the programs meet the requirements
  • Generally requires 5-8 years related experience

Digital Operations Manager Resume Examples & Samples

  • Expertise in developing strategic business reporting
  • Experience creating efficient processes, communication, and project management
  • Skilled at using today’s business software including but not limited to Microsoft Office Suite, Google Docs, Dropbox, Basecamp, Zen Desk, preferred project management software
  • Excited by the challenge of building and improving business processes of a growing division
  • 3+ years experience in digital project/operations management
  • Experience with digital publisher or agency
  • 2+ years of budget management experience
  • 2+ years of project team leadership experience

Digital Operations Specialist Professional Services Resume Examples & Samples

  • Experience with documenting, designing, and implementing processes across a global organization
  • Excellent communication and interpersonal skills – Written and verbal
  • Proven capability to work in a highly matrixed environment
  • The proven ability to work well under deadlines and deliver with quality on time
  • Aptitude for technical topics (Industrial, Power, Software)
  • Experience integrating program management methodologies with software development (Agile, SDLC)
  • The proven ability to work well under pressure and deliver on time
  • Ability to translate strategic direction into tactical deliverables

Digital Operations Manager Resume Examples & Samples

  • Manage the technical delivery of multiple Digital Marketing projects
  • Act as an internal consultant on use of Marketing technology
  • Manage relationship with internal IT service unit
  • Work with stakeholders to define project scope and characteristics and coordinate the project teams, other staff and external partners
  • Track timing, milestones and budget of individual projects
  • Act as communication liaison between business, agencies and all supporting teams
  • Support direct multi device website development, SEM, banner advertising (programmatic) and email marketing programs in partnership with others
  • Develop tools and recommendations to improve current processes that impact deliverables
  • Document, maintain and manage the key strategic digital roadmap
  • Bachelor’s degree in Technology, ideally with a Marketing focus
  • At least 5 years of experience in Digital Project Management, preferably in the FMCG category
  • Experience in working on a corporate Digital Marketing team or within a Digital Agency
  • High familiarity with Digital Marketing best practices
  • Experience with Agile/SCRUM and a certification for one or both would be a plus

Digital Operations Manager Resume Examples & Samples

  • Understanding of retail ecommerce landscape
  • Strong analytical, strategic thinking, problem solving, communication and problem-solving skills
  • Excellent writing, speaking, and presentation skills
  • Minimum of 4 years’ experience managing team required
  • Minimum of 2 year of experience in an operational/process improvement role required
  • E-Commerce experience preferred
  • Product copywriting experience preferred
  • Demonstrated experience in a problem solving role
  • Technical aptitude with web-based tools and proficiency with Microsoft Office Suite
  • Ability to quickly learn new processes and systems
  • Proven ability to analyze metrics and apply findings to drive process efficiency
  • Strong aptitude to work within deadlines, both independently and as part of a team
  • Ability to work effectively with and present to individuals at all levels
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
  • Ability to perform well, problem solve and brainstorm in a collaborative environment and inspire a strong sense of camaraderie, accountability, and high performance across teams
  • Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
  • Self-motivated, resourceful with a creative mindset

Director Digital Operations Resume Examples & Samples

  • Advanced Degree in a related field of study
  • Minimum of ten (10) years of experience as an editor or an editor equivalent digital / web related position
  • Creative forward thinker with astute skills in technology management (specifically content management) and digital marketing.     
  • Must have expertise in medicine, journalism, marketing, science and health communication and content creation
  • Understanding of latest and best practices in this digital environment (SEO, SEM, analytics, etc.) with a strong understanding of information architecture and visual experience design (UX)
  • Strong interpersonal skills to work across departments and a broad range of staff and volunteers
  • Superb organizational skills to manage multiple complex inputs both on short term and long term basis
  • Must be able to travel overnight approx. 15% of the time

Manager Digital Operations Resume Examples & Samples

  • Cherwell Ticket System
  • HTML, CSS, JavaScript, API development and troubleshooting tools
  • SaaS application management tools provided by vendors
  • File hosting resources (AHA servers, Amazon Web Service services)

Digital Operations Manager Resume Examples & Samples

  • Assist in web strategy and planning
  • Manage the delivery of multiple Digital Marketing projects
  • Work with stakeholders to define project scope and characteristics and coordinate the project team, support functions and external partners
  • Creation and management of test plans for fixes or new functionality to be implemented
  • Support multi device website development, SEO, Social Media, Personalisation and Marketing Automation programmes in partnership with other business functions or third party vendors
  • Monitor existing processes and make recommendations to improve current processes that impact deliverables
  • Direct the operation of the Content Management System (CMS) including workflows and governance for all website properties
  • Use content management systems to archive content and maintain version control
  • Take responsibility for populating content into existing templates as required
  • Manage the relationship with the internal IT service unit
  • Create and maintain help documents and user manuals for tasks performed by both the digital team and key stakeholders
  • Conduct training sessions for the operations team and any website super-users globally
  • At least 6 – 8 years’ experience with a minimum 6 years’ experience in a related role
  • Confident, professional team player who must be able to collaborate with stakeholders at all levels of the organization
  • Professional experience required in website management and maintenance or an online, digitally related field
  • Good technical understanding of the back office
  • Experience in the following digital marketing activities: SEO, Social Media, Personalistion and Marketing Automation
  • Strong project management experience and skills required
  • Proven ability to manage multiple projects concurrently under aggressive timelines in a dynamic fast paced environment while maintaining communication and attention to detail
  • Ability to multi-task and prioritize responsibilities
  • Demonstrate flexibility and willingness to independently navigate areas of unfamiliarity

Director, Digital Operations Resume Examples & Samples

  • Oversees operations for all aspects of CW Digital properties including, CW Mobile, apps and advanced platform initiatives, as well as CW Seed. Works cross functionally with Digital Media team, Network Marketing, Digital Sales and Sales Research teams. Develops yearly goals and objectives
  • Maintains Quality of Service, content distribution and video delivery across all platforms
  • Oversees internal team and external vendors to ensure daily delivery of CW content across all digital platforms
  • Manages the publishing and distribution of all content
  • Manages communications to multiple stakeholders about the daily health of the emerging digital properties of The CW Network, as well as, strategies
  • Develops and implements Quality Assurance strategies across content publishing, delivery, ad-serving and product development
  • Creates ongoing communications strategies that serve to inform everyone impacted by CW Network Digital platforms
  • Serves as the on-call lead for digital platform performance concerns
  • Monitors, escalates and resolves any issues that impact digital delivery
  • Evaluates performance of digital platforms
  • Oversees a team and provides ongoing opportunities for members to acquire new skills and ideas through training, conferences, workshops and more; hold team accountable for transferring their knowledge
  • Identifies new ways to refine organizational and product operations
  • Creates “on-boarding” strategies to support delivery of content to new platforms
  • Projects monthly expenses and provide forecasts to network finance team

Digital Operations Front Resume Examples & Samples

  • Develop cutting-edge web pages using industry-standard web standards while utilizing tools such as Oracle Endeca, Adobe Target, and Adobe Experience Manager
  • Provide input to the technical lead and architect on developing page designs/templates
  • Communicate with the project team throughout all stages of development ensuring projects meet deadlines and are within necessary requirements
  • Ensure site design integrity and quality control consistency throughout a projects lifecycle
  • Work on multiple project timelines simultaneously in a demanding deadline driven environment
  • Update content via a Content Management System (CMS), writing HTML, editing copy, etc
  • Maintain and test all products, pricing, and promotion/offer launches
  • Review, analyze, and suggest/implement changes based on user feedback via OpinionLabs /Foresee, optimization best practices, usability concerns and other interaction design techniques
  • Collaborate with I.T. to develop plans for publishing content
  • Recommend future development/design updates based on page templates provided and inbound content requests
  • Develop exceptional relationship with co-workers, management and customers
  • BS/BA degree or equivalent experience
  • 3-5 years experience in web design/content management preferred
  • Demonstrate expert knowledge of CSS, HTML, JavaScript, and DOM manipulation
  • Familiar with current W3C standards, compatibility issues and fallback strategies for legacy browsers
  • Strong usability/optimization skills to review traffic/conversion/sales report and identify areas for opportunity
  • Verizon Wireless sales, operations and/or marketing experience; e-commerce/Internet sales experience preferred
  • Preferred knowledge of Adobe Experience Manager, Oracle Endeca, and Adobe Target
  • Strong attention to detail required
  • Excellent verbal, written, interpersonal, and leadership skills required
  • Proven ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives
  • Highly responsive and proactive, supporting leaders and team
  • Proven ability to work and interact with multiple stakeholder groups and agencies/vendors
  • Ability to work well within a team environment and under pressure of very stringent deadlines
  • Must have strong Microsoft Office skills (Excel and PowerPoint high proficiency required)
  • Possess problem solving and analytical skills, including the ability to create sophisticated design solutions to complex problems

Senior Manager of Digital Operations & Analysis Resume Examples & Samples

  • Support of Control Tower Campaign testing and prioritization
  • Deep integration with data modeling team to guide the development of new models, inform and add to data sources utilized in models, and ensure utilization of the models in day to day campaigns
  • Manage centralized reporting and analysis of Finance, Sales, Marketing, product, and service for the Internet Channel. Design and implement intranet based report publishing for broad to specific audience, focused on Internet Channel key metrics
  • Create reporting and conduct analysis that will assist the Internet in accomplishing its objectives of revenue stimulation, subscriber growth, profitability enhancement and churn reduction by utilizing information captured by Core Metrics and the Data Warehouse (POS and Billing systems of Verizon Wireless)
  • Design, develop, and deliver daily/weekly/monthly and ad hoc reporting packages that analyze program success in areas like subscriber growth, churn, inventory, campaign effectiveness, new price plan/feature activation and migration, revenue impact, etc
  • Integrate and automate routine reports involving multiple POS, Billing and Data Warehouse systems, focusing on DW data integrity, data compliance, systems and tools transitions
  • 6+ years in telecommunications or wireless industry
  • 4+ years experience w/Advanced Teradata SQL skills
  • 5+ years experience with web analytics tools such as Site Catalyst / Adobe Analytics
  • Exceptional logic, quantitative and analytical skills
  • Experience in web-based publishing tools preferred
  • Ability to create solutions that minimize manual processes without sacrificing user flexibility
  • Results oriented, self-starter, proactive and flexible
  • Effective communication and report presentation skills
  • Must be able to plan and manage numerous processes and ad hoc projects simultaneously
  • Effectively prioritize tasks and meet customer requirements for timeliness and accuracy
  • Ability to manage and work with both technical and non-technical teams and/or staff

Styling Manager, Digital Operations Resume Examples & Samples

  • Proficient in styling soft linens, hard goods, and home ware
  • Ability to set up props, steam, pin, wire, and hang products on set
  • Hiring and training a team of assistant stylists on Ralph Lauren style guides
  • Being a strong leader on set and motivating the team to produce the best work possible
  • Managing the inventory of styling supplies and equipment
  • Partnering with other team members – Photographers, Art Directors, Sample Coordinators and Production on the day-to-day operation and improvements in product views
  • Upholding Ralph Lauren’s brand aesthetic by matching styling to brand guidelines
  • Responsible for sets meeting daily output goals
  • Styling and shooting some products on automated photography set-ups as needed
  • Recommending styling enhancements, new views, and techniques
  • Ability to critically identify and anticipate potential styling concerns pre-shoot
  • A portfolio that demonstrates expertise in styling aesthetics and composition
  • Experience managing assistant stylists preferred, but not required
  • Basic knowledge of Mac operating system
  • Associated degree in fashion or related field is preferred
  • Strong time management skills, communication skills and the ability to multi-task
  • Must be available to travel to the New York studio for on-site training
  • Enthusiasm and the ability to excel in a fast-paced team environment
  • Ability to lift and move up to 49lb and stand/walk during shifts up to 8-10 hours long
  • 4+ years of styling experience in a photography studio environment, with an emphasis on still life goods
  • Experience in e-commerce a plus

Director, Digital Operations Resume Examples & Samples

  • Manage a team responsible for the delivery and maintenance of top releases to digital retail services worldwide
  • Build and maintain strong relationships with The Orchard's vast network of retail partners
  • Work closely with client, marketing, and business development teams to ensure the needs of The Orchard's label and retail network are being met
  • Oversee onboarding of new retail partners, ensuring the most operational efficiency possible at initial go live is achieved
  • Own a digital supply chain from integration to storefront
  • Communicate regularly with top clients and partners
  • Oversee the daily analytics feeds coming in from retailers to Orchard’s Workstation and other B2Bs
  • Develop additional metrics to monitor progress made by Ops team. Use these metrics to identify opportunities for improvement
  • Effectively manage a team of operations professionals, sharing regular feedback and acting as a leader
  • Achieve operations excellence
  • Formulate, maintain and enforce standard operating procedures for Operations team tasks
  • Serve as a subject matter expert on retail partners Operational requirements/specifications
  • Act as a strong, flexible leader, constantly influencing positive change while operating in a dynamic digital landscape
  • Expert problem solver and influencer who takes great pride in their work
  • Ability to understand and effectively communicate technical needs to product and engineering teams and assist with implementation
  • Self-starter possessing a strong “can-do” attitude
  • Ability to troubleshoot problem quickly
  • Understanding of XML, FTP Systems, Command Prompt programs (including iTunes Transporter)
  • Fluency in Microsoft Excel
  • Experience working with JIRA software
  • Prior music industry experience paired with a strong knowledge of digital distribution

VP, Digital Operations Resume Examples & Samples

  • Work closely with the Predix, Digital Thread Product teams, external customers and business partners to execute the digital thread strategy
  • Provide a robust governance model and standard framework for devops communities to work in an agile / lean way, yet be capable of leveraging common libraries of components
  • Structure operational devOps model that supports the full lifecycle and processes in support of the Digital Thread product portfolio for internal/external stakeholders
  • Partner with Product Management teams on contracts negotiations, establishing L1, L2, L3 support mechanisms, customer negotiations & professional services engagements. Ensure successful hand offs to and from customer care teams
  • Build common automation components and essential services to ensure hygiene, cost effectiveness, portfolio serviceability, operational stability and developer productivity
  • Establish a Digital Innovation lab to incubate innovative Digital Thread products in partnership with GE Product lines and business teams. Develop and drive breakthrough ideas that showcase our products at industry events
  • Ensure reusability of solutions, products, micro-service components, analytics and design content with extended teams and establish clear metrics that gauge product development speed and agility
  • Partner with product leadership to ensure continuity of requirements, driving an environment of validated learning and commercial opportunity tied to business outcomes
  • Produce external thought leadership on GE’s Digital Industrial strategy through keynote presentations, articles and industry publications
  • BS Degree in STEM field, Computer Science, or related technical discipline or equivalent work experience
  • Minimum eight years experience managing technical teams
  • 5+ years demonstrated program management experience including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication in a global environment
  • 3+ years technical experience with Predix, Cloud Foundry and microservice development
  • 1+ years Agile, Scrum and Lean experience
  • Ability to manage Fortune 10 customer engagements, technical teams and design teams
  • Experience leading development of commercial software products
  • A minimum of 15 years technology experience
  • Proven track record of effective leadership & results in a complex and highly matrixed environment
  • Able to influence without direct authority; balancing between competing priorities while being flexible and creative
  • Influential leadership experience with the ability to partner, energize, and inspire
  • Passionate about technology with the pragmatism necessary to solve customer problems and deliver value
  • Strong business acumen, operations and problem solving skills coupled with the ability to objectively analyze current practices, identify improvement opportunities, build consensus and drive the implementation of related changes

Digital Operations Manager Resume Examples & Samples

  • Account Management
  • Deliverable tracking & delivery
  • Reporting and analysis
  • Manage a set of accounts in conjunction with the US team to provide best in class customer service within our digital arena
  • Research and locate deliverables and metadata on a timely basis to ensuring servicing deadlines can be met based on contractual obligations
  • Follow Enterprise Operations procedures to ensure legal and audit requirements are met
  • Review and enforce contractual stipulations for customers in relation to windowing, language requirements, platforms, metadata requirements and technical specs for all assigned accounts
  • Continually embrace and adapt around continually evolving processes and systems
  • Use the Enterprise Operations systems to authorise content to assigned accounts
  • Liaise with Enterprise Order Management teams in LA along with production facilities to place orders for encodes, masters, dubbing and subtitle files for localisation purposes
  • Execute EST / VOD promotions set forth by Sales and Marketing to increase sales revenue and uphold content protection initiatives
  • Act as a primary point of contact for account queries and work with the LA group, third party vendors; authorising houses and internal technical teams to ensure timely resolution to all file rejections / failures
  • Attend and actively participate in all EST / VOD account team meetings or conference calls as designated by management
  • Work with management on all EST / VOD account specific needs and requirements
  • Work closely with internal departments to co-ordinate product launches and obtain critical territory specific metadata and art
  • Work closely with LA and vendors to provide metadata and art for wrapped package and asset delivery
  • Collect and publish metadata and artwork for third party distribution partners (eg. Pathe) as determined by contractual obligations
  • Work closely with on-boarding team to ensure all new customer launches are executed smoothly and customer preferences are set up correctly in our systems
  • Assist customers in resolving portal access issues as needed
  • Ensure all UK and Irish metadata requirements are updated in our internal systems in a timely manner based on customer requirement deadlines
  • Interface with customer portals (eg. I Tunes Connect) as needed to ensure product is lit up as per contractual avail dates
  • Support the localisation effort to retrieve localised assets from customers / vendors as needed
  • Support the evolution of the UK Enterprise Operations hub and be flexible to adapt to workload requirements as needed
  • Understand the windowing, avails and contract entry process and lend support as needed
  • Participate in ad hoc projects as determined by management

Digital Operations Manager Resume Examples & Samples

  • EST / VOD Experience
  • A Good Technical knowledge
  • Degree level or equivalent

Digital Operations Manager Europe Resume Examples & Samples

  • Ability to remove functional silos to enable, speed of reaction and open, transparent & consistent communication across all touch points & ensure effective applicability of Marketing programs to drive Digital ROI
  • Excellent handling of many compelling priorities including a number of senior internal and external stakeholders
  • Evidence of working in a fast paced and demanding workplace
  • Broad digital experience covering Social Media, Email, CMS, Mobile
  • Strong project management skills with the ability to influence and communicate effectively at all levels
  • Confident working in an international, multicultural environment
  • Keep abreast of the ever changing media & consumer landscape to ensure seamless integration of digital operations

Lead, Digital Operations & Platforms Resume Examples & Samples

  • Set up central DevOps team to support application and infra deployment
  • Technical custodian for CDN and cloud infrastructure services
  • Lead planning and execution of platforms projects and process delivery roadmap
  • Lead a team of digital platform managers and specialist for marketing tech, content management systems, video, data and web services platforms
  • Responsible for leading the team in platform planning, budgeting, architecture, roadmap and strategy
  • Leading of cyber security operations and analyst team on projects and daily BAU operations support
  • Develop and maintain an effective and efficient escalation and incident response operations framework
  • Establish management framework for end to end cyber security operations, risk assessment, incident response and mitigation
  • Develop technical platform, security compliance guidelines and framework for tender specifications and external party to comply
  • Budget acquisition, lead technical evaluation, legal review, sign off recommendation to procure specific services and products from vendors
  • Performance management, skills development, inspire teamwork in a matrix organisation
  • Plan & manage capital and operational expenditure, optimising for operational cost efficiency and effectiveness

Digital Operations Specialist Resume Examples & Samples

  • Effectively manage all risk issues owned by the channels. (i.e. Self-identified, GIA, regulatory, etc) ensuring proper risk articulation and timely remediation
  • Proactively identify gaps that introduce risk to the customer and/or the bank. Effectively manage the day-to-day operrations of such disciplines as BCP, DR, Information Security and Application Management
  • Assisting the Head of Digital Operations in the development of the framework for Business Risk Management as well as working within that framework to identify and remediate risk issues
  • Ensuring proactive, cross-functional collaboration with regards to understanding and managing the risk agenda
  • Support the development of best practices and continuous improvement with regards to managing the day-to-day operations of risk associated responsibilities such as Issue Management, BCP, DR, Information Security, Vendor Management and Application Management
  • BS/BA in business, technology or equivalent experience, Master’s Degree preferred
  • 7-10 years of Experience in one or more of the following: Customer Experience, Project Management, Continuous Improvement, Operations, Mobile and/or emerging Technology
  • Experience in a financial institution or service oriented company is preferred
  • Experience driving results through influencing others
  • Proven ability to build fruitful relationships, influence and drive change cross-functionally
  • Proven ability to manage multiple initiatives, navigate obstacles and deliver on time
  • Solid comfort level with Mobile, Web, device and payment technologies and ecosystems
  • Solid comfort level with understanding and drawing conclusions from data and statistics
  • Significant command of the following: data analysis, risk management, change management disciplines
  • Demonstrated critical thinking and creative problem solving
  • Demonstrated capability to think strategically
  • Ability to communicate effectively and persuasively with executive level staff in person and in writing
  • Passion for providing outstanding digital customer experiences and customer service
  • Desire to work in a fast paced environment where competing initiatives are emerging on a daily basis

Senior Manager, Digital Operations Resume Examples & Samples

  • Serve as the leader of business solutions projects in support of assigned applications area
  • Develop, sell, and implement comprehensive project plans, beginning with project team structure and resource assignment, and ending with a control plan identifying both business process metrics and IT platform quality requirements
  • Identify critical path decisions, make recommendations and influence program leaders and business process owners to maximize project payback
  • Manage daily activities, issue resolution and communication across project execution teams in order to deliver projects on-time, on-budget, as-requested by customer
  • Ensure conformance of established architecture, standards and practices
  • Lead the analysis, requirement development, design, documentation, implementation, and maintenance of large/complex IT solutions for business processes
  • Work as a business partner with client leaders and users to evaluate / improve business processes and arrive at mutual, cost effective solutions for business processes
  • Support, advise, assist, guide, and resolve problems for client leaders
  • Initiate direct communication with wide range of customer, client, supplier, and systems personnel
  • Lead in the evaluation/implementation of third party software solutions
  • Initiate and coordinate outsourced supplier efforts as required
  • Prepare, present and review project plans, status reports, cost / benefit studies, and recommend funding and resources
  • Ensure conformance to system architecture, methods standards and practices and participate in their creation
  • Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals
  • Stay current with emerging technologies and promote their use
  • Bachelor's degree in Information Systems, Information Technology (IT), Computer Science or Engineering
  • At least 5 additional years of experience with current information technologies and their influence on business functions
  • Strong experience in IT Project / Program Management & leadership skills are essential
  • Experience and knowledge of IT infrastructure, ITIL processes and be savvy about information technologies
  • Understanding or Passionate about Internet of Things (IoT) & Industrial Internet business is good to have
  • Experience with ERP implementations and manufacturing shop (MRO) execution systems is a plus
  • Strong technical aptitude, including applicable engineering/manufacturing/financial tools and systems
  • Demonstrated experience working with a matrix organization of a global company
  • IT Operations in terms of well connected network and has understanding of the IoT markets

Dir, HPM Digital Operations Resume Examples & Samples

  • Serves as technical supervisor of operating systems in support of HPM digital programming requirements
  • Ensures media management through internal methods and procedures and use of offsite feeds, storage and retrieval services
  • Will also work with department heads in charge of fundraising and Marketing to assist them in establishing a digital strategy and to create interaction between them and editorial departments
  • Will build-up, lead, manage and supervise a team of web producers and developers to ensure a robust HPM digital content operation that will generate substantial growth in the website’s traffic, as well as a cutting-edge HPM social media presence in the Houston/Texas media industry, and that will position the organization as a leading station among other public media operations nationwide
  • Recommends digital distribution operating system enhancements that will improve the reliability and performance of the system
  • Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization
  • Resolves complex procedural, operational, and technical problems
  • Directs the operations and monthly broadcast schedule of HPM program streams to ensure quality of broadcast productions
  • Understands the different departments and their teams, their goals, modus operandi, strengths and shortcomings, in order to co-design and co-execute digital plans along with their leaders
  • Coordinates with promotions and development staff to advance public awareness of HPM digital programming and promote audience growth and financial support
  • Participates in mentoring, training and development of technical on-air staff
  • Develops and promotes standard operating procedures
  • Assists with station fundraising as assigned
  • Performs other job-related duties as required

Digital Operations Analyst Resume Examples & Samples

  • Partner with fulfillment center in trouble-shooting day-to-day issues regarding inventory, returns and receipts. Serve as liaison between Fulfillment Center and merchant team to address un-receivable goods
  • Work with Store Operations to minimize Omni-fulfillment issues and troubleshoot accordingly
  • Investigate high levels of fraud and cancels
  • Manage Internet transfers process and aged inventory. Publish monthly transfers and enter in the system. Identify aged inventory to review and address with Planning team. Active follow-up with the teams
  • Serve as lead tester for new system reports for the team. Partner with developers in creating key reporting
  • Maintain Fulfillment, Contact Center, and fraud/cancel tracking history
  • Lead in determining holiday shipping guidelines with Store operations, Fulfillment Center and third parties
  • Ad-hoc reporting to assist team as required
  • Eager to learn and assume additional responsibility. Enthusiastically develops new skills; seeks out new and efficient ways to perform

Digital Operations Manager Resume Examples & Samples

  • Develop the overall strategy for the role of support within the My Verizon app
  • Identify opportunities and recommendations for the AI chat bot platform to increase the auto chat transaction completion rate
  • Evolve the sales and support chat integrations within the application to improve conversion rate, increase sales and reduce CIR
  • Create a plan to integrate the Verizon community support solution into the native application
  • Define and manage the app support roadmap based on delivering the KPIs of the digital organization and the company
  • Support your vision and roadmap by leveraging a detailed analysis of metrics around opportunities within the app and the other channels of the business
  • Proactively identify and resolve strategic issues that may impair the ability to meet strategic, financial and technical goals
  • Develop effective business requirements and user stories that can be used to create digital experiences
  • Own projects with considerable scope and/or complexity with significant impact on customer experience
  • Manage prioritization and trade-offs among customer experience, performance and operational resource load
  • Create buy-in for the support strategy within the app with internal and external partners
  • Clearly and efficiently communicate the strategy and status to senior management
  • Must be passionate about emerging mobile trends and stay on the leading edge of new technologies to create the best customer experience
  • Success in this role will be found by leading the definition, design and roll out of new projects or key new features related to support, community and chat bot/AI
  • Minimum Bachelor’s Degree in Business or Marketing, MBA Preferred
  • 7+ years of experience in Digital Marketing or Digital Support
  • 3+ years of mobile app experience
  • 2+ Years experience with agency management, operations, platform and technology
  • 2+ Years experience leveraging analytics and user testing to inform strategy and creative processes
  • 1-3 Years experience with conversational UX platforms / Artificial intelligence platforms (, Watson, etc.) preferred
  • Experience working in an Agile product development environment
  • Ability to conduct meetings, evaluate issues, provide solutions, and drive aggressive timelines
  • Proven track record of taking ownership of cross-functional teams and successfully delivering results in a fast-paced, dynamic environment
  • Effective oral and written communication and report presentation skills to Director and up level executives
  • Strong logic, quantitative and analytical skills
  • Advanced proficiency with Access/Excel/Word/PowerPoint

Director, Digital Operations Resume Examples & Samples

  • Membership of the Digital Solutions leadership team, jointly responsible for the development and implementation of DST’s digital strategy
  • Mentoring / education of DST business lines and associates on digital operations practices
  • Individual responsibility for execution of specific strategic initiatives
  • Translation of the Digital Solutions business plan into a tactical road map and tracking on-going progress to ensure successful execution
  • Membership on the Digital Governance Board and participation with the Customer Advisory Board
  • Representative of DST’s digital expertise when participating in client sales meetings (as required), and client review meetings with DST relationship management
  • Participation in quarterly leadership presentations to Financial Services leadership
  • Ensures business has the proper operational controls, reporting procedures and people in place to effectively grow the business and ensure financial strength and operating efficiency
  • Liaison and coordination with the DST PMO, audit and compliance organizations
  • Monitors client project allocations, sales pipeline and forecasts for potential resource needs; ensures maximum utilization for personnel
  • Leadership of the Client Relations team for our Digital Investor product. This team supports the DST RMs and provides FANWeb option configuration
  • Leadership of the Client Relations team for eSolutions and Document Composition
  • Leadership of the Digital Platform Strategy team
  • Leads operational engagement with BRCC following the sale of customer communications
  • Business management of digital vendors

Internship Digital Operations Resume Examples & Samples

  • Create and implement an E-Merchandising plan for products: cross-sells up-sells and banners
  • Benchmark Nespresso markets to enhance the BeLux website content and implement HTML content within our CMS
  • Go through the website user flow for a control of quality and optimize improvement points
  • Develop concrete action plans based on client’s feedback
  • Communicate with other departments: Marketing, Supply Chain, CRM
  • Support Marketing and CRM activations
  • Brief external suppliers
  • Creation of banners by using local tools and Photoshop

SEM Digital Operations Manager Resume Examples & Samples

  • Lead the day to day fulfillment of SEM campaigns and mentor SEM coordinators and vendor/partners regarding order entry, workflow, systems, troubleshooting and relevant tasks as relevant to daily campaign responsibilities
  • Maintain updated operations training materials for use by Operations, Sales, and external staff members
  • Engage team and vendor partners on delivery of campaigns, ensuring campaigns are delivered to spec and in full
  • Participate in the education of internal and external team members and ensure proper rollout of all new tools, process, and techniques
  • Serve as a subject matter expert as it relates to industry best practices, troubleshooting campaign-specific issues, and identifying trends
  • Serve as escalation point on campaign and fulfillment issues, tracking issues through to resolution
  • Supervise growth, development, and productivity of SEM team
  • Review and ensure vendor invoices align with monthly financial expectations
  • Provide support as needed to department and team hiring and training
  • Identify, uncover, and quickly resolve issues with campaigns and communicate plans with impacted parties
  • Oversee the review of daily and weekly advertiser campaign reports to track performance against guarantee and ensure teams are addressing campaign delivery issues
  • Escalate and alert management of campaign trends and issues
  • Focus on quality, timeliness, efficiencies, and process is critical
  • 2 +years experience as a Manager in SEM setting, Interactive Agency, or Operations,
  • Strong communication, problem solving, decision-making and negotiating skills
  • Ability to work autonomously and have a high energy level to motivate a team
  • Ability to plan/organize work activities and influence/persuade others
  • Excellent working knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Ability to communicate effectively with technical and non technical audiences
  • Strong ability to focus on the customer and results
  • Knowledge of traditional and digital media and the competitive landscape
  • Strong ability to prioritize and multi-task in a fast paced environment; attentive to detail
  • Ability to work well independently as well as within a team environment
  • Strong analytical, strategic, and organizational skills
  • Ability to combine strategic, planning, service, and execution skills
  • Individual must be a strategic thinker who is highly analytical
  • Must be passionate about analysis, process, and meeting the numbers

Digital Operations Specialist Resume Examples & Samples

  • Manage and track day to day logistics movements acting as key point of contact with Amazon fulfillment centers, Forwarders and Internal teams
  • Coordinate domestic and global inventory transfers between Amazon and third party locations
  • Liaise daily with cross functional teams to effectively manage the on time delivery execution of shipments movements
  • Support daily operations as a point of escalation for inbound, transfer and Fulfilment center queries
  • Complete root cause analysis on reasons for inbound delivery misses
  • Ensuring up to date and accurate reports are available and maintained
  • Manage and track daily PO receipts
  • Bachelor’s degree in supply chain/logistics or a minimum of 5 years’ experience in supply chain, logistics, distribution, fulfilment and/or manufacturing
  • Experience providing daily operational support
  • Excel experience required
  • Ability to manage multiple non-integrated systems and applications
  • Experience with Fulfillment center (FC) operation
  • Experience with Lean/Six Sigma concepts and applications
  • Experience in Data Warehouse and SQL
  • Excellent written and communication skills with the ability to think on your feet

Digital Operations Manager Resume Examples & Samples

  • Lead the strategy, planning and execution of new digital customer experience projects and enhancements to support the business
  • Maintain a support model for existing platforms including external mobile apps, internal sales enablement tablet apps, live chat, website content publishing, ecommerce catalog management, digital customer feedback, A|B testing tools and others. Work with IT and shared resources where appropriate
  • Balance and communicate project priorities to the organization
  • Manage the content publishing and ecommerce catalog management teams
  • Manage the process by which a large organization inputs ideas and requests into the Digital Operations Team
  • Ensure consistent customer experiences across digital touch points for Emerson Automation Solutions and Rosemount branded products
  • Organize and lead cross-functional project teams to deliver necessary inputs to digital projects
  • Oversee and ensure leverage of group technology in our projects via a standard governance process and collaboration with IT
  • Cultivate an environment of operational excellence and continuous improvement
  • Generate new and measurable business results that support the overall digital transformation vision
  • Attract, develop and retain personnel who demonstrate Emerson Automation Solutions basic principles

Digital Operations Segmentation Manager Resume Examples & Samples

  • Manage sales transaction flows across desktop / mobile / tablet from initial visit through order submission
  • Work with design and UX resources to optimize the customer experience
  • Develop marketing / merchandising strategy, requirements, and technical specifications for flows and features within the sales funnel
  • Work with teams across the business to prioritize, define and implement new merchandising experiences to the sales funnel
  • Analyze data, results and Voice-of-the-Customer to drive future enhancements to the flow
  • Proactively identify and resolve issues or roadblocks that may impair the ability to meet strategic, financial and technical goals
  • Identify opportunities for user testing and leverage results to course-correct or optimize
  • Communicate a clear perspective on the sales roadmap and the prioritization of your individual projects
  • Work with digital analytics to define and optimize metrics and dashboards to measure sales flow engagement, orders and conversion rate
  • Create buy-in for the sales strategy with internal and external partners
  • Must be passionate about emerging trends and stay on the leading edge of new technologies to create the best customer experience

Senior Analyst Digital Operations Resume Examples & Samples

  • BA/BS or MA/MS – relevant field preferable
  • Advanced level data and spreadsheet skills
  • Finely tuned intrapersonal skills and the ability to work effectively across cross-functional teams
  • The ability to navigate constantly changing business environments
  • Have a highly curious intellect and an entrepreneurial mindset that drives progress
  • Passion for digital media, numbers, data and leadership
  • Strong internal customer-service skills

Associate, Digital Operations Resume Examples & Samples

  • Collect creative/technical specifications from sites for all creative units, including sizes, technical capabilities, traffic deadlines, etc
  • Schedule placements, ads, and creatives as necessary throughout life of campaigns. Embed additional survey, audience measurement, verification, and other tracking components. Create ad tags and ensure delivery of quality information for media decisions
  • Maintain responsibility for timely delivery of Excel reporting that combines multiple data sources to produce valuable business insights. Utilize or quickly develop understanding of technology in order to pull and combine data from different sources
  • Distribute ad tags, trackers, and creative assets to all sites and publishers
  • Create and manage floodlight tags to ensure proper conversion tracking
  • Manage vendor pixels for on-site tracking
  • QA campaign setup, creative, floodlight tags, and vendor pixels
  • Troubleshoot creative, data gathering, and tracking issues
  • Degree in numerate discipline (analytics, economics, math, computer science, etc.)
  • Solid understanding of HTML/5, CSS, and JavaScript
  • Strong Excel skills, including pivot tables; experience with SQL a plus
  • Ability to work in a fast moving environment
  • Strong verbal and written technical communication skills
  • Ability to prioritize and manage multiple tasks and activities simultaneously
  • Prior experience with ad operations, trafficking, analytics, or online media/advertising a plus

Global Digital Operations Standardisation Manager Resume Examples & Samples

  • Information gathering about taxonomies currently deployed across global clients and local clients in key markets
  • Development and agreement to an accepted, future-proof taxonomy for global clients and framework for local clients in key markets
  • Evangelise and educate colleagues about the benefits of adopting standard taxonomies through the building of relationships, deployment of tools and benefit analysis
  • Lead the development of a naming tool that will standardise campaign reporting for our clients
  • Creation of a rollout plan for taxonomy adoption across global clients and local clients in key markets
  • Work with DAN’s outsourcing partner to ensure compliance against agreed rollout plan
  • Work with the project team evolving DAN’s data platforms, to ensure alignment on the implementation of agreed naming standards
  • Conduct regular analysis to assess taxonomy adherence as well as current suitability, further developmental requirements etc
  • Build a detailed understanding of DAN data assets as outputs from standardisation
  • Work closely with key internal stakeholders across Attribution, Visualisation and Social Analytics to ensure cross-functional benefits and opportunities. Semi-regular presentations to internal DAN audiences and/or DAN clients clearly demonstrating the absolute need for data standardisation
  • A working knowledge of ad-servers, programmatic and/or data management platforms
  • The ability to multi-task and work efficiently under pressure with careful attention to detail
  • The ability to create strong and effective relationships across the network
  • Detailed knowledge of HTML, Flash, Rich Media and Ad serving practices
  • Strong knowledge of managing digital deliverables
  • Robust understanding of effective digital design practices, trends, techniques and processes across various mediums
  • Proven experience making effective decisions in challenging/pressured situations
  • The ability to communicate effectively to all parts of the network
  • The ability to travel – the role is based in London but international travel will be required
  • Minimum of 4 years’ digital operational experience
  • Detailed understanding and having a POV on peripheral platforms (Viewability, Verification, Fraud etc.)
  • The ability to speak additional languages is beneficial
  • Understanding of campaign reporting
  • Demonstrable experience in managing and growing a digital operations team

Director Digital Operations Resume Examples & Samples

  • Interfaces with executive leadership and business teams to advise, plan and develop innovative operations technologies that support the business efforts to optimize field operations, and provide better customer differentiation
  • Provides leadership and direction with joint technology and operations development teams to deploy new field operations focused products while evolving Republic Services’ digital framework
  • Monitors technology developments and innovation outside of our industry to consider potential applications to our company
  • Fosters innovation in technologies to solve key business challenges and serve as a subject matter expert for the digital technology systems
  • Drives digital technology advancements including tablet and mobile innovation
  • Builds and leads a high-performing team of experts in digital technologies, operations, and integration to ensure projects are delivered on time and within budget
  • Evolves processes to ensure accurate delivery while maintaining the nimbleness of the digital platform. Determines which process should be maintained or altered based on changing business conditions
  • Monitors use, employee adoption, and customer sentiment of previously released products. Adjusts and enhances products to meet evolving business needs
  • Advocates Software Development Lifecycle (SDLC) best practices across the organization
  • Analyzes problems from a top down approach and implements efficient solutions
  • Establishes and maintains positive working relationships with the business and technology business partners
  • Provides project management and leadership of all field based digital technology and development
  • Processes and solves short term and long term digital challenges. Thinks critically about the situation at present and makes tactical or strategic decisions based on the impact to the digital function and the business as a whole. Communicates internally to senior leadership and key stakeholders
  • Maintains a schedule that can be followed throughout the digital process from ideation to execution
  • Partners with different IT teams and business partners to ensure business objectives are being executed
  • Maintains and builds technology budget for projects and the digital operations organization. Ensures the boundaries of the technology group are being pushed while being fiscally responsible for the organization
  • Ensures high delivery and deployment on projects identified by the business and customer development team
  • Demonstrates expertise in building and managing project plans
  • Effectively communicates status and roadblocks in an accurate and timely fashion
  • Establishes monitoring and maintenance procedures for all digital operations collateral to ensure availability and reliability of the solutions provided
  • Leads the creation and development of an emerging Internet of Things platform
  • Troubleshoots reported digital issues and engages appropriate parties as necessary during those times
  • Experience maintaining a budget for systems, vendors, and departments
  • Experience with hauling and logistics based field operations
  • Experience leading highly complex projects utilizing generally accepted project management principles
  • Minimum of 10 years of experience in software development and delivery
  • Minimum 7 years of digital technology development
  • Ability to effectively influence without authority and lead change by building trust and credibility
  • Understanding of the software development lifecycle (SDLC)
  • Ability to institute change leadership across levels and manage through influence
  • Experience with Agile software development processes

Lead Analyst, Digital Operations Resume Examples & Samples

  • Bachelors degree in a quantitative subject such as Statistics, Engineering, Economics, Computer Science, etc
  • Experience in data analysis and creative problem solving with big data
  • Experience with SQL or knowledge of relational databases and methods for efficiently retrieving data
  • Ability to think creatively and solve complex problems
  • Ability to autonomously manage simultaneous projects in a fast paced business environment
  • Excellent verbal, written and computer communication skills with strong analytical and troubleshooting skills
  • The nature of the team’s dynamics will require an individual that is able to work closely in a collaborative role with other team members,as well as complete tasks individually as assigned
  • LI-DZ1

Digital Operations Manager Resume Examples & Samples

  • Bachelor’s degree in computer science, software engineering, or equivalent
  • Applied skills in project management and/or development management
  • Experience in operating IT delivery systems and Cloud infrastructures (e.g. Microsoft Azure)
  • Experience in the build and deployment of software releases
  • Knowledge of licensing tools and entitlement management for software offerings
  • Familiar with DevOps and Agile development practices
  • Strong interpersonal skills with the ability to facilitate diverse groups, help negotiate priorities, and resolve conflicts among project stakeholders
  • Up-to-date knowledge of current and emerging technologies, industry trends, and software development practices
  • Broad knowledge and technical expertise of varied infrastructures and applications
  • Knowledge on service delivery frameworks like ITIL V3 is a plus

Digital Operations Analyst Resume Examples & Samples

  • Drive the evolution of Adobe Experience Manager implementation at CTFS to allow for a best in class customer experience
  • Co-ordinate the operational development and implementation of plans for online marketing & website enhancements
  • Support the operational execution & reporting of internal business unit requests for online development
  • Support online acquisition channels for CTFS
  • Provide operational support to help grow enrolments and usage of credit card customer online account
  • Provide usability analysis & recommendations for CTFS online initiatives
  • Manage relationship between business teams, technical teams & 3rd party vendors
  • Initiate business recommendations to drive process improvements, operational efficiencies and growth opportunities
  • Foster productive business relationships with various partners and key business units
  • Monitor campaign and website performance to provide real-time added value
  • Execute User Acceptance Testing and Production Validation for new initiatives and changes to existing functionality
  • Utilize project management skills to lead day to day activities, updates, and manage resources
  • Have a direct impact on the success of the online marketing channel for CTFS
  • Experience using Content Management Systems, specifically proficient with AEM (Adobe Experience Manager)
  • Experience with Adobe Creative Suite software
  • Experience with web development
  • Experience with web analytics tools (Google Analytics, GA360)
  • 2+ years of business experience
  • Advanced PC skills (internet, spreadsheet, word processing, presentation software, etc)
  • Ability to translate technical opportunity into actionable recommendations and business plans
  • Ability to think and problem solve creatively to help solve business & technical challenges
  • Strong analytical, technical and strategic abilities, but not constrained to rigid paradigm thinking
  • Self-starter with ability to work independently and in cross-functional teams
  • Excellent organization and execution skills
  • Strong interpersonal, communication, negotiation and presentation skills
  • Financial Services experience considered an asset
  • Project Lead experience considered an asset
  • Working knowledge of/experience supporting marketing business areas considered an asset
  • Experience working in Agile Methodology considered an asset

Head of Self-service Digital Operations Resume Examples & Samples

  • Stays abreast of emerging Digital technologies and competitive landscape
  • Manages business-planning initiatives for one or more large functional areas
  • Ensures that the Ops & Tech organization is defining and implementing systems that are aligned with business strategy and goals
  • Responsible for end results, budgeting, planning, policy formulation and significant contribution to future strategy of the group
  • Decision making on Ops & Tech functions in terms strategic influence on the business and operations interaction with other functions or businesses
  • Collaboration on medium- to long-term planning for broad issues affecting the business
  • Resolve issues referred by subordinate managers and staff
  • Responsible and accountable for hiring, staffing and maintaining a diverse and effective workforce
  • Internally recognized Ops & Tech subject matter expert that influences the way things are done
  • 3 - 5 years experience with direct responsibility as a leader in a technology focused organization, preferably with a 2+ year focus on self-service channel development including IVR, Chat, Virtual Assist, Natural Language and Artificial Intelligence. Background that includes designing Customer Facing technologies, strongly preferred
  • Demonstrated proficiency in testing new technologies in a customer-facing environment with proven results in a large organization
  • Proven experience in product design and ‘test and learn’ methodologies
  • Deep consumer product knowledge and passion for emerging technologies (e.g., IVR, Chat, DVA, Social Servicing, Artificial Intelligence, RPA, Data) and how they will change consumer experiences
  • Advanced level understanding of corporate technology infrastructure and customer facing technologies; proven proficiency in successfully implementing large scale technology change in a complex technology environment
  • Customer–focused mindset and takes pride in creating an engaging and informative data-driven customer journey
  • Creative and passionate, driven by a desire for innovation and creation of amazing client experience – smart risk taking – outside the box thinking
  • Insight into the way that digital transformation is affecting industry and knowledge of best practices
  • Deals well with ambiguous/undefined problems; ability to think abstractly
  • Advance level of experience in managing teams or large departments
  • Ability to understand customer needs and manage expectations
  • Understanding of and experience in a large customer facing operating environment is a plus
  • Technology or Retail Industry background is preferred

Digital Operations Manager Resume Examples & Samples

  • Act as the primary Digital contact point for site incidents and liaise with IT and support teams to trouble shoot issues
  • Serve as incident escalation point for internal stakeholders, within digital and beyond for issues with the digital platforms
  • Act as a point of liaison for co-ordinating changes with Third party vendors and be responsible for the ownership of these relationships
  • Work with the Digital Transformation Managers and Studio function to support releases, user acceptance testing and end user testing

Senior Digital Operations Specialist Resume Examples & Samples

  • Partner with Digital Communications team and manage daily workflow for the department
  • Traffic manage digital and creative project workflow through company level processes
  • Supervise web content trafficking, staging, production and deployment
  • Create and modify trafficking procedures to ensure timeliness of projects
  • Collaborate with Content, Enablement and Quality teams to prioritize and schedule projects; allocate and balance resources; and monitor processes and project deliverables
  • Interface with key business leads to manage expectation around Digital Communications engagement and deliverables; including campaigns and analytics
  • Prioritize project requests according to business priorities, risk and efficiency outcomes; complete projects (including all hypotheses/analysis/documentation controls) in a consistent manner
  • Create & distribute various reports and metrics to illustrate pipeline and coverage effectiveness

Manager, Digital Operations Resume Examples & Samples

  • Program ownership for the drop ship business, owning the P&L for this business channel and manage the roadmap and sales targets
  • Partner closely with the drop ship vendor partner to leverage their platform and drive effective drop ship operations
  • Partner with internal merchandising teams on an on-going basis to ensure that the drop ship suppliers and their product assortments are on the vendor’s platform to maximize the potential for this channel
  • Onboard new drop ship vendors and manage their operational performance
  • Play the lead business role for key website operational and functional flows and work with the IT teams to manage and resolve production issues to ensure superior customer experience
  • Identify opportunities to improve business processes and workflows through technology enhancements; validate existing business rules and define new business rules, document requirements and process workflows
  • Lead or participate in eCommerce projects and initiatives by creating plans and managing their execution to deliver on the desired outcome
  • Report out ongoing business results to key stakeholders and partners
  • Bachelor’s degree required along with relevant work experience, preferably in eCommerce or retail operations
  • At least 5 years of work experience in project management, operations, or
  • General knowledge of website operations and ecommerce functions is required
  • Experience managing financial forecasts, sales goals, and P&L preferred
  • Mix of technical and business background preferred
  • Experience interfacing with business, technology, and vendor teams
  • Excellent interpersonal, collaboration and organizational skills
  • Self-directed, performance and results driven

Director Digital Operations Resume Examples & Samples

  • Primary focus is to optimize and drive overall digital channel business operations for sales and service. Responsible for the strategy, practice build out, and execution of Digital business operations across all customer facing digital sales and service channels including mobile, .com, social, chat and TV interfaces
  • Key areas of accountability include but are not limited to Digital business operations strategy and execution, digital channel execution and program governance, business solutions architecture, external partnership management, and internal / external messaging
  • Overall fiscal accountability for Digital expense budget and channel P&L definition and tracking as well as talent and workforce planning
  • Engages with key leadership to focus on using analytics to build capabilities to drive sales and service execution combined with marketing offer management across channels
  • Sets targets, strategic programs, and reviews ongoing operational performance
  • Partners closely with Marketing, Technology, Product, Media, Creative, and Channel Operations to execute strategic launches to customers
  • Responsible for the leadership of the work group, development of broad strategies, programs and projects, financial investment, and organizational strategies; communicates & translates functional/operational goals into team goals, manages implementation of policies and procedures
  • BA in Business /Marketing or BS in Computer Engineering/Science
  • Extensive background in customer service and operations (ideally in eCommerce, call center, and/or retail environments)
  • Prior experience in Chief of Staff Operations roles in cross-functional large scale business practices (>$20B in assets)
  • Prior experience in building new operations practices and functions from the concept, to inception to ongoing BAU operations
  • Strong experience in Software and Service Design practice and execution of consumer (and/or employee) facing products and experiences
  • Highly effective at use of data integration and analytics to drive business results
  • Ability to develop technology and process strategies, roadmaps and deliver results of strategic plans across both functions
  • Comprehensive experience in the development of multi-year business plans and ROI analysis
  • Highly effective at verbal and written messaging and communications in both large and small settings
  • Deep experience in software development, architecture and execution in partnership with technology functions (custom built and off the shelf)
  • Background in both Business and Technology process optimization and strategic planning
  • Lean Six Simga / Agile Methodology experience
  • Human Factors and User Experience background
  • Agile Development and Design background

Digital & Operations Internal Communicator Resume Examples & Samples

  • Manage multiple front-line newsletters and established communication processes
  • Research, plan, write and publish content on the CCB Operations intranet page, using creative approaches
  • Oversee design of SharePoint/intranet pages this group manages
  • Organize and lead review meetings to determine content and creative approaches to presenting content in easy to understand formats
  • Ensure all communications adheres to internal brand and style guidelines
  • Identify more effective and innovative approaches to delivering communication that attract an audience
  • Superior writing, editing and proof-reading skills
  • Proven experience as web editor and with web design
  • Self-starter; proven ability to work both independently and collaboratively with all levels of management to progress work
  • Excellent organizational, project and time management skills
  • Creative mind with ability to simplify complex information into everyday language
  • Superior verbal communications, relationship building, influencing and listening skills
  • Hands on experience with content management systems, InDesign and Photoshop
  • Proficiency in Microsoft Office Suite (Power Point, Excel, Word) and SharePoint
  • Bachelor’s degree in journalism, internal communication or related field
  • 5+ years working in a communications, writing or digital marketing role

Associate Director, Digital Operations Resume Examples & Samples

  • 40%- Serves as bridge between Horizon Digital Investment team, finance team, legal team, and system implementation team to development and implement digital best practices
  • Assess agency current best practices and evaluate areas of efficiency development
  • Actively participate and coordinate education of internal and external teams on agency best practices
  • Actively involved in education of internal and external teams on interactive media reconciliation and audit compliance requirements
  • Actively participate in development of Strata’s Adazzle roadmap to build scale and efficiencies in agency best practices
  • Participate in roll out of new technology/company solutions for Invoice entry and invoice approval
  • 20%- Transfers knowledge, best practices, and HMI vision for process approaches, day-to-day development and training of operational management, emerging opportunities and new partnerships
  • Ability to develop creative short term and long term solutions, for implementation of new and evolving system solutions
  • Aid in roll up of agency partnership spending and projections, providing insight on agency current and past rates
  • Great at developing external relationships to get the most out of system and technology partnerships
  • On-boarding “Offline” teams on digital process and procedures
  • 30%- Consultant for agency terms and conditions to address emerging technology
  • Encourage an environment of collaboration between media, legal team, and partners
  • Manage distribution and responses of revised agency terms and conditions adjustments to address industry measurement technology enhancements
  • Coordinate feedback across agency teams for HMI terms addendums from media partners
  • 10%- Participation in growing business via new business
  • Develops and cultivates key partnerships to grow HMI capabilities and visibility
  • BA/BS from accredited school required
  • Minimum 6+ years of experience in Digital operation and supervisory experience
  • Minimum of 4+ years overall work experience in related position
  • Thought leader

Director Digital Operations Resume Examples & Samples

  • Bachelor’s degree and/or MBA in Business, Information Systems, or related field
  • Minimum of 5 years of progressive experience in Operations, Supply Chain, Project Management, Information Systems or related field. (Required)
  • Demonstrated experience with large-scale technology implementations. (Required)
  • Experience in the waste or manufacturing industry that includes management and oversight for operations and P&L, particularly with deep experience in a field process or operations role
  • Demonstrated experience performing root-cause analysis to identify problems and develop relevant recommendations for solutions
  • Ability to identify key milestones, goals, and objectives at the outset of any task or activity and remain intently focused on attainment while also exercising flexibility to adjust and adapt to changing conditions
  • Excellent communication skills (presentation skills, verbal, written, etc.); ability to effectively communicate to all levels of management, both internally and externally
  • Ability to effectively lead a large, geographically distributed and remote project team

Project Employee, Digital Operations Center Resume Examples & Samples

  • Watch and monitor live NBA, WNBA and NBA D-League games across a suite of digital products
  • Quality control of the NBA, WNBA and NBA D-League digital products across a variety of platforms including web, mobile web, iOS, Android, and game consoles
  • Documentation and escalation of product issues as it relates to the consumer experience
  • Address or highlight business issues related to all NBA, WNBA and NBA D-League digital products
  • Communicate and collaborate with the Digital Media team regarding issues with any of the digital products
  • Research new digital technologies to support new innovation opportunities for NBA, WNBA and NBA D-League
  • Identify product and/or design flaws to be addressed by the Interactive Services team
  • Evaluation and reporting on non-NBA, WNBA and NBA D-League digital offerings from across the sporting landscape, both domestically and internationally
  • Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products
  • Passion for delivering world-class online, mobile, and application experiences for sports fans
  • Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams
  • Active user of digital products
  • Knowledge of and passion for basketball
  • Willingness to learn and master multiple digital products
  • Strong research and analytical skills
  • Good multi-tasking and project management skills
  • Ability to work in high-pressure environments
  • Knowledge of the current digital sports landscape
  • Familiarity with various premium sports packages inside and outside the NBA
  • Familiarity with all platforms, including web, mobile web, iOS, Android, and game consoles

Digital Operations Analyst Resume Examples & Samples

  • Responds to channel outages and one off defects, assume primary day-to-day leadership of the current BAU, provide status, manage issues and risks, and provide the details to enable decision-making about issue management. 20%
  • Develop KPIs that measure progress against business objectives. Support management reporting by contributing actual and target data according to the prescribed reporting cadence. 10%
  • Develop appropriate metrics per channel (Phone, ATM, Online, and Mobile) taking into consideration strategic and tactical commitmentsWork with the appropriate partners, analytics, product groups, individual channels, third party vendors, to query data from multiple systems and tracking files; export data to a usable format Access, Excel, etc.Perform complex analysis projects of trends and aggregate resultsResearch, analyze, and recommend tactics to increase channel activation, interactions, and salesBuild and maintain ongoing and ad hoc performance monitoring tools based on organizational priorities. 35%
  • Investigate customer behavior relative to digital platforms through online and offline customer surveys and research. Manage the analysis of data from customer feedback and synthesize into actionable insights that drive measurable differences in customer engagement. 15%
  • Design and develop new reports and manage the process of automating where appropriate 5%
  • Perform structured analyses on specific issues and provide results in a presentation format suitable for executive level audiences. 5%
  • Actively participate in the risk management process by taking ownership for reporting, mitigating and resolving risks associated with the assigned digital platforms. 10%
  • MBA preferred. Undergraduate degree in finance, economics, business or engineering
  • At least 5 years of experience in a role involving similar skills, preferably in a regulated environment (not essential)
  • Professional experience with digital business environments and consumer technology products strongly preferred
  • Solid analytical, critical and creative problem solving skills with an understanding of how to utilize electronic delivery channels to meet business goals
  • Must be able to manage multiple products and projects with the capacity to work with and influence cross-functional areas, including other lines of business, technology and operations with conflicting priorities
  • Proven experience in managing projects from scope/ideation through implementation, working across multiple constituents to deliver on time and with quality
  • Experience in leveraging data, research, and experience to influence strategic roadmap and develop business cases
  • Strong results orientation
  • Able to prioritize quickly and maintain focus on tasks requiring extended effort and persistence
  • Experience managing projects of moderate size and complexity
  • Highly skilled in analyses of complex data
  • Able to structure analysis and specify data required to support the analysis. Experienced in managing the extract, transform and load (ETL) activities to prepare data
  • Strong financial and business analysis skills
  • Power user of MS Office tools especially Excel, Access and Powerpoint
  • Strong negotiation and presentation skills
  • Solid product development and innovation experience including marketing campaign management and product positioning

Director Field Service & Digital Operations Resume Examples & Samples

  • Holds at least a BSC in Engineering (Electrical, Mechanical or Chemical). In addition the ideal candidate will also hold a post graduate Business degree (MBA)
  • The candidate must have 8 to 10 years’ experience in the Process Control project environment that includes significant experience in Field Service or Commissioning roles in Power Generation
  • In addition, the candidate will have 3 to 5 year’s leadership experience directing Technology or Service teams in the Process Control field with demonstrable success establishing and growing new business in these positions
  • Transforming an established business is tough – even more so in a matrix organization. Inspiration, Communication and influencing will be key!
  • It’s a global business – International travel can be as much as 30%

Senior Digital Operations Resume Examples & Samples

  • Website is within brand guidelines with design elements and communication of Hive brand and products
  • Understand acquisition and retention reporting for website analytics including: website traffic, conversion rates, activation rates, registration, page views, time on page, etc
  • Influence and document requirements for A|B testing such as different selling propositions, CTA’s, checkout, registration experience, etc. to better understand the ever changing customer within the industry and market
  • Support North America campaigns through all other Hive sales channels, i.e. retail, services, energy, insurance, etc. that impact the customer from a digital experience perspective, both through acquisition and retention
  • Working in collaboration with the web development team and back end development teams, to establish new projects to better the customer experience, ensure backlogged items are being worked accordingly to priority and communicated effectively
  • Report on progress of new campaigns and enhancements currently happening and those that are backlogged that impact the digital experience
  • Work closely with channel development and marketing to ensure campaigns are properly set up, sales forecasts have been defined, understanding how traffic is being driven to the website and why, agreeing on timelines and goals
  • Work with operations and marketing to collaborate on how the Hive customer experience will be one across all platforms, website – my account – mobile app – customer communications
  • Work with the call center teams to understand the customer's experience and bring enhancements and fixes to life from real life customers
  • Establish working ways with the business for a more streamlined requirements gathering and delivery of implementation
  • Understand JIRA as a platform and how to navigate through it, maintain JIRA cards and be able to contribute to existing and new issues
  • Weekly check-ins with the web development team to ensure items are being prioritized and updated accordingly
  • Daily monitoring of JIRA for updates on notes, comments, requirements, etc
  • Be knowledgeable and work with the channel development lead for other e-commerce platforms and partners, including but not limited to Amazon, Google shopping, etc
  • Understand the end-to-end experience in the customer journey from a digital point of view, that includes acquisition and fulfillment to activation and retention

Digital Operations Analyst Resume Examples & Samples

  • Assist in the maintenance of page tagging standards and build business processes to streamline tag deployment across web properties. 20%
  • Execute against CRM data integration roadmap, working with partners to define requirements, negotiate with IT and external vendors, and project manage delivery. 20%
  • Test and Validate tag functioning and perform periodic audits to identify any broken tags / issues due to content changes. Setup proactive alerts and monitor them when they trigger to monitor any breakage. 20%
  • Maintain and build upon a documentation archive to ensure we continually track existing tagging and update in accordance with change. 10%
  • Analyze website data on traffic sources and patterns. Provide insight on data trends and anomalies, making recommendations where appropriate to improve business performance.10%
  • Build relationships with business users of the data to support their requirements through effective communication, data governance and documentation. 10%
  • Ensure compliance with the organization's procedural guidelines, reporting requirements and books of instructions as well as any relevant and statutory requirements. 10%
  • Bachelors or EquivalentBusiness Experience: Between 2-4 years
  • Understanding of the digital marketing landscape with an emphasis on tagging best practices
  • Proven experience in vendor relationships
  • Experience focused in one or more of the following Marketing Technology domains: Digital analytics and tagging methodologies
  • Experience with Google Analytics configurations and Tealium IQ Tag Manager or other similar productsExperience with defining digital analytics strategy and taxonomy for data collection
  • Proficient in conversion data identification and collection and use of the same in creating conversion funnels
  • Understanding of ad tech ops for configuring data collection tags on 3rd party sites as well as on owned propertiesExperienced in Javascript, jQuery to support event based data collection Data integration in cloud based application Individual Contributor

Manager, Digital Operations Resume Examples & Samples

  • Utilize The Orchard's internal product to deliver albums to digital retailers worldwide
  • Create and maintain reports monitoring the VECTOR delivery product
  • Liaise with retail partners and The Orchard Product team to optimize throughput
  • Communicate regularly with top retailers to ensure all technical issues are addressed
  • Monitor operational score and participate in reinstatement process
  • Closely monitor retailer delivery backlogs and work effectively to lower them
  • Integrate new retail partners onto the VECTOR product and coordinate back catalog delivery
  • Document retail partners’ on store behavior for use in product improvement
  • Strong verbal, written, and communication skills
  • Familiarity with XML (DDEX), FTP Systems, Command Prompt programs (including iTunes Transporter)
  • Highly proficient in Microsoft Office
  • Flexible team player who assists in a wide range of operations tasks and projects as they arise
  • Willingness to go above and beyond what's expected in order to keep The Orchard’s priority deliveries as smooth as possible

Assistant Manager, Digital Operations Resume Examples & Samples

  • Manage and support the day to day operations of the distribution of digital assets to e-retailers
  • Gather new requirements for development team to create improved Rsuite workflow and composition functionality
  • Represent HarperCollins business requirements and priorities among digital retailers
  • On-board new vendors in order to send digital catalog
  • Manage the end to end of special projects including tracking updates, reporting and identifying associated risks
  • Track daily pricing updates at retailer sites
  • Host meetings with various internal stakeholders to explain and review new features and process updates
  • Provide personal or group training for specific Rsuite workflows and functionalities
  • Be the SME for internal systems and team processes
  • 3+ years publishing experience
  • 1-2 years’ prior experience as a Project Manager
  • Experience managing external retailers
  • Experience in digital asset management
  • Experience tracking workflows in Jira, Rsuite or similar software
  • Strong analytical, organizational and problem solving skills
  • Experience managing a direct report
  • Works well in team setting; able to follow direction
  • Ability to prioritize and self-manage
  • Thorough, accurate and articulate verbal and written communication skills
  • Capacity to think and react gracefully in a high-energy, fast-paced environment

Digital Operations Manager Resume Examples & Samples

  • Manage and support the evolution of digital operations, various web platforms and introduction and growth of apps and customer software
  • Provide specialist input and technical leadership in relation to digital projects and deployment of software
  • Lead and develop a team of digital marketing and communications specialists
  • Work with existing software and web platforms to agreed plans and develop them to agreed scope and budgets
  • Project manage globally directed deployments, representing the zone interests in global context (capability, timing, cost commitments)
  • Partner with the local marketing community and various business units transversely to support general marketing objectives and align with agreed marketing plans and broader business strategies
  • Degree qualifications in Marketing/Communications
  • Expert digital platform skills and experience
  • Prior experience leading and developing teams
  • Demonstrated experience working in a multi-faceted digital environment
  • Proven capability in delivering project outcomes and development initiatives
  • Highly developed communication and presentation skills
  • Ability to influence and convince all levels of the business

Digital Operations Specialist Resume Examples & Samples

  • Manage the implementation of online transactions to ensure Service NSW provides an outstanding quality of service to our customers
  • Keep the Service NSW digital footprint (website) including the NSW Government Directory up to date and accurate, including tasks such as; editing, reviewing and publishing
  • Manage and maintain of the Content Management System (CMS) and the site search solution
  • Collaborate with support providers to manage issues and enhancements to the website
  • Develop, implement and maintain content and website guidelines to ensure consistency of content and to improve the customer experience
  • Develop, implement and test innovative transactional solutions to meet the needs of Service NSW customers
  • Provide timely, expert technical advice on contemporary developments in the digital space
  • Apply analytics solutions such as Google Analytics and Google Webmaster tools to collate, report and analyse the performance of the digital channel
  • Contribute to the content roadmap and work with the relevant suppliers and developers as the strategy and roadmap come to life
  • Assess the impact on the digital channel of business changes coming through from internal teams and external agencies

Digital Operations Ad Tech Operations Manager Resume Examples & Samples

  • A track record of working with 3rd party ad-servers including experience using products such as Doubleclick, Atlas and Sizmek
  • Experience in a client facing role
  • Experience with Tag Management systems such as Signal, Tealium and Google Tag Manager
  • Understanding of third party search technologies such as Marin and Doubleclick Search an advantage
  • Experience of working with web debugging systems such as HTTP Watch and Fiddler in order to troubleshoot problematic issues
  • Knowledge of programmatic landscape, DSPs, SSPs, DMPs
  • Knowledge of mobile and social media adserving platforms

Digital Operations Analyst Resume Examples & Samples

  • General o Responsible for creation of process documentation, project content, and inputs into project deliverables o Participates, facilitates, or leads multiple aspects of Digital Operations product delivery (requirements, design, training, deployment, etc.) o Responsible for advocating for and socializing project deliverables with key field stakeholders o Facilitates/conducts business working sessions to ensure technical design specifications align with business process expectations and goals Deliverable Creation and Socialization o Attend internal Core Team working sessions to provide insights and knowledge into Business Requirements, Future State Process Definition, and Scope/Approach for field testing o Conduct working sessions with Extended Field Team members/subject matter experts to address gaps/open items in deliverable creation o Review all deliverables and deliverable templates and provide inputs/suggestions for quality improvement Field Stakeholder Communications o Facilitate socialization of deliverables with defined stakeholders to ensure their buy-in on content o Provides Director, Digital Operations with insights into political sensitivities o Provides Director, Digital Operations with input into development of field socialization approach o Develops content to support field communications strategy. o Understand the needs of the field through work with drivers, dispatchers, supervisors and other relevant Subject Matter Experts. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company
  • 2 years of experience in waste or transportation industry, particularly with deep experience in field process or operations role, or equivalent experience in a support role with top tier consulting firm
  • Experience with large-scale technology implementations in a key support role
  • Ability to develop, a deep understanding of current state operational processes, pain points, and areas of opportunity. Written and verbal communication skills, with the ability to create process and design content in PowerPoint, Word, Excel, and Visio as well as confidently facilitate working sessions with key stakeholders. Results orientation with an ability to understand key milestones, goals, and objectives and remain intently focused on attainment. Demonstrated ability and willingness to adjust and adapt to changing conditions. Ability to ask high gain questions, engage in active listening, and probe Ability to garner excitement and generate interest in program amongst field stakeholders Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook Ability to translate operational team issues into new ideas Good time management skills to ensure assigned responsibilities are completed in an efficient manner Communication skills (Presentation skills, verbal, written, etc.); is able to effectively communicate to all levels of management, both internally and externally Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong desire to win; takes appropriate risks Is trustworthy and maintains the highest level of confidentiality at all times Has a service orientation; is actively looking for ways to help people

Manager, Digital Operations Resume Examples & Samples

  • Knowledge of vendor management and fundraising application best practices
  • Working knowledge of SEO for both web and mobile, along with web and mobile analytics using Google
  • Familiar with email marketing using Exact Target, and Web Accessibility

Principal Digital Operations Manager Resume Examples & Samples

  • Support a digital solutions business (sub-unit) in the
  • A minimum of 8 years of technical or operational, experience
  • Must be willing to work out of an office located in Chicago,
  • Aligns goals, feature sets, capabilities to business
  • Identifies the customer’s business and strategic needs,
  • Establishes relationships in the market intelligence and

Cluster Head Digital Operations Resume Examples & Samples

  • Lead different initiatives of digitalization and optimization towards one comprehensive portfolio; partnering with senior business leaders to define and deliver world class solutions for our multi-year initiative “end to end process automation and digitalization”
  • Collaborate with business stakeholders to realize the business cases of transforming to the next generation of automation and optimization
  • Ensure reliability and manageability of application lifecycle with a focus on technical excellence and up-front consideration of non-functional requirements
  • Make operational risk management practice and principles a critical part of day-to-day execution
  • Take a lead role as a member of the GCOOT & ATS management team