Account Operations Resume Samples

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JR
J Reichert
Jessie
Reichert
6777 Spencer Spur
Dallas
TX
+1 (555) 650 5168
6777 Spencer Spur
Dallas
TX
Phone
p +1 (555) 650 5168
Experience Experience
10/2014 present
Detroit, MI
Account Operations Director
Detroit, MI
Account Operations Director
10/2014 present
Detroit, MI
Account Operations Director
10/2014 present
  • Assist in the operational management New of New York accounts, serves as local, operational expert resource and facilitates engagement between service centers and local offices and accounts
  • Project manages cross-department initiatives within Beacon that impact multiple NY accounts
  • Develop reports and tracking tools using Microsoft Access, Microsoft Excel, and other pertinent tools. Develop queries and gather reports to identify issues that impact claims reimbursement or other operational issues and implement ongoing tracking of the resolution of these issues
  • Support NY Program and Account Management Staff in developing tools and processes to more effectively manage operational issues for individual accounts
  • Coordinates and manages Performance Objective tracking and reporting by developing effective tools that measure progress and the achievement of milestones
  • Work closely with project managers, implementation managers, key personnel and subject matter experts across all departments to ensure coordination across activities
  • Assess, prepare, and address the operational impacts, workflow, and coordination on training issues for assigned project(s). Works with key operational areas to review testing in order to ensure post implementation accuracy
05/2009 07/2014
Phoenix, AZ
Portfolio Head Open Account Operations
Phoenix, AZ
Portfolio Head Open Account Operations
05/2009 07/2014
Phoenix, AZ
Portfolio Head Open Account Operations
05/2009 07/2014
  • Analyse department performance and develop pro-active action plans to bring improvements
  • Responsible for the development and implementation of key performance measures, necessary to drive continual unit cost reductions and improve service quality
  • Manage workflow across department and maintain effective MI in relation to completed activities, accuracy and Client satisfaction
  • Manage technology performance and issue escalation
  • Establish and maintain a succession plan and diversity management within own team
  • Develop and motivate a large team committed to achieving high performance and success against output; service and quality standards
  • Develop and implement strategic change initiatives to improve Client service and/or reduce operating costs
08/2006 04/2009
Los Angeles, CA
Account Operations Specialist
Los Angeles, CA
Account Operations Specialist
08/2006 04/2009
Los Angeles, CA
Account Operations Specialist
08/2006 04/2009
  • Contribute to daily/weekly operational performance – work against performance targets, give updates during reviews, and follow-thru on actions assigned
  • Work with Product Management to improve the Millennial Media Product Suite
  • Maintain sales force metrics, assist in pipeline development, outage forecasting and provide advanced planning support for region business operating summary
  • Develop detailed, Strategic Account plans with the Power Services sub-region Account Management team
  • Execute efficient order management processes to plan and deliver seasonal order books
  • Analyze order book patterns and shipping performance and identify root causes as input to process improvements
  • Actively participate in Account COPS team – including providing executional input into team meetings and suggestions for improvements
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Drexel University
Bachelor’s Degree in Business
Skills Skills
  • Knowledge of basic hand tools
  • Strong negotiation and communication skills
  • Ability to manage multiple clients, set priorities, work independently, and perform under pressure
  • Excellent oral and written communication skills in English. Should have communicated with external clients in your previous job
  • Should be an expert on excel functions like Pivot tables, vlookup, Hlookup, Conditional Formatting, Pivot Charts
  • History of good attendance mandatory
  • Capability to work from home
  • Knowledge of MS office suite
  • Ability to work any shift, including some weekends. Shifts may be non-traditional
  • Driven, self-reliant and able to motivate others
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15 Account Operations resume templates

1

Senior Manager, Global Account Operations Resume Examples & Samples

  • The main task is to take full operational responsibility for the EMEA Global Account Program
  • Proven experience in Business Operations or Finance gained within a fast-paced high-tech organisation
  • Experience in architecting an Enterprise customer engagement model
  • Exceptional analytical skills & confident working with an onsite and remote analyst team
  • Recent experience with a variety of Enterprise tools including Salesforce
2

Account Operations Associate Resume Examples & Samples

  • Engage suppliers to solve immediate operational issues and improve service level
  • Monitor transactional compliance to key order fulfillment requirements (physical and electronic): inventory feeds, EDI connectivity, packing slip compliance; WG labels, etc
  • Work across departments to develop supplier focused improvement action plan
  • Work with category managers to gain commitment to improvement action plan
  • Track improvements against solution sets and trial new solution paths to key operational problems
  • Suggest and implement changes to internal process to improve efficiency when deemed appropriate
  • Manage and update the day to day order issues for a set of suppliers
  • Teach suppliers to use our new extranet feature
  • BA/BS required
  • Driven, self-reliant and able to motivate others
  • Problem solving mindset
  • Familiarity with Excel and SQL
  • A sense of humor is most welcome too!
3

Account Operations Associate Resume Examples & Samples

  • Receive, store, pick, and stage customer orders as required
  • Follow directions from lead and management team on daily requirements
  • Operate manually, or Powered equipment as needed, and as qualifications permit
  • Load and unload both tractor trailers and straight trucks as required
  • Use RF guns, Computers and other equipment as directed and trained
  • Maintain facilities and work areas in a safe and clean manner
  • Assist other members of the team as needed, such as Furniture medic
  • Operate Trash compactor or other waste devices as needed
  • Stage outbound products, including wrapping with furniture pads, or other protective devices as needed
  • Perform minor assembly/repair to product or packaging as directed. Will require use of basic hand/power tools
  • Working understanding of WMS system, High Jump software a plus
  • Self-motivated and willing to participate in a team atmosphere
  • Knowledge of white-glove services a definite plus
  • Experience in a fast paced, customer service oriented operation
  • Power Equipment experience – Must be able to operate or willing to be trained on powered industrial truck operations (PITO)
  • Ability to work any shift, including some weekends. Shifts may be non-traditional
  • Knowledge of MS office suite
  • Knowledge of basic hand tools a plus
  • Degree preferred, or 2+ years in a fast paced customer oriented environment
  • History of good attendance mandatory
  • Desire to belong to a high performance, customer service oriented team
4

Account Operations Specialist Resume Examples & Samples

  • Support and/or directly manage publisher integrations from kick-off through launch, including customer setup, provisioning of network ad tags and RTB profiles, and troubleshooting
  • Deploy and maintain Exchange ad tags and RTB profiles
  • Support daily revenue performance analysis and tag optimization based on clients’ KPIs
  • Follow guidelines related to Millennial Media site/app and tag creation, monitoring, reporting, and troubleshooting
  • Be an expert user of the Millennial Media Product Suite
  • Identify opportunities to implement solutions that increase effectiveness and inefficiencies
  • Work with Product Management to improve the Millennial Media Product Suite
  • Up to 2 years experience in a corporate setting - preference for those with experience in Mobile Technology or the Media Industry
  • A close eye for detail with the ability to see how details fit into the overall picture
  • Passion to learn Exchange fundamentals and best practices
  • Self-motivated and driven to learn and grow
  • Ability to conduct basic-level analysis of trend data
  • Excellent time management skills and the ability to work efficiently under tight deadlines
  • Creative problem solver with attention to detail
  • Desire to learn basic website/application and advertising functions - prior understanding of HTML concepts is a plus
  • Strong analytical ability and problem-solving skills
  • Basic to advanced knowledge of Microsoft Excel
5

Account Operations Resume Examples & Samples

  • Relates and communicates with different functional areas helping to expedite and improve processes
  • Serve as the key point of contact for operational requirements
  • Provide best in class service for key accounts
  • Execute account´s fleet management policy
  • Resolve in a timely manner customer requirements
  • Execute Element’s value proposition for fleet administration
  • Can be counted to exceed goals successfully; very bottom –line oriented; steadfastly pushes self and others for results
  • Is dedicated to meeting the expectations and requirements for customers; gets first- hand customer information and uses it for improvements in service; acts with customer in mind, establishing and maintaining effective relationships with customers, gaining their trust and respect
  • Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
  • Practices attentive and active listening with patience, but also can accurately restate the opinions of others even when there is disagreement
  • Knows personal strengths, weaknesses, opportunities and limits; seeks feedback without being defensive; gains insights from mistakes
  • Up to two years of relevant work experience in quality, processes, customer care are desirable
6

Account Operations SDI Resume Examples & Samples

  • DRIVE DEVELOPMENT FOR STRAT & KEY ACCOUNTS.Develop a service model for your strategic and key accounts in line with the business strategy and aligned with the customer as part of the account strategic plan. Develop & Implement capabilities, services & process improvements in line with the account development plan that will drive (mutual) profitability, reduce lead times and/or delivery performance. Be the operational voice of the customer. Share Retailer Supply Chain insights & evolution with internal business partners that allow UA to develop supply chain programs that meet the needs of both UA and our retail partners. Automate transactions between UA and key retail partners (i.e. EDI order entry, order confirmation, sell through data). Eliminate error-prone manual activities
  • MANAGE SEASONAL EXECUTION OF THE ORDERBOOKMake sure we deliver the season according to plan and aligned with the account. Partner up with Sales and Business planning to manage the order book based on Sell thru information and inventory in the marketplace making sure the order book reflects true demand with the account. Lead Order Book reconciliation in cooperation with Customer Service, Sales & Account.Keep the market clean: partner with Sales & Accounts to drive commercial returns. Lead the planning and execution processes with regards to order flow versus consumer demand
  • Model the behaviors reflected in the UA Way: Walk with a Purpose; Be Humble, Stay Hungry; No One Person is Bigger than the Brand – Team; Integrity
  • Have a process mindset and experience with process, systems and supply chain integration between retailers and suppliers
  • Experienced in translating commercial strategy into operating models and supply chain solutions between vendor and supplier with the ability to (help) build a business case to support investment decisions
  • Fluent in English is a must, French, Dutch or German is a pre
  • Team Player. Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues
  • Humble & Hungry. Confidence without arrogance; driven to continually “up their game” regardless of prior successes
  • Unparalleled Integrity. In good times and bad, lives the UA Way; takes ownership for mistakes; delivers tough messages directly; doesn’t “back-channel”
  • Action Oriented. “Can do” and “does do” attitude; authentically engaged with people and situations
  • Accountable. Commits to stretch goals and delivers; holds self to highest performance standards
  • “Gets” Under Armour. Passionately embraces the challenge and effort to keep UA unique; committed to go the extra mile to build/protect the brand
7

Account Operations Associate Resume Examples & Samples

  • Provide proactive support to ensure that customer requests are handled appropriately and in a timely manner
  • Manage Users (Registration, Deactivation, Reporting Group Creation, and other Administrative tasks for users)
  • Administer backend tools to serve our clients: Each AOA may be trained on (1) Company and lincense setups, (2) Creation of demo licenses, (3) Troubleshooting backend system issues, (4) Batch registration tools, (5) Creation and running surveys, (6) Assisting in coordination of pilots as necessary
  • Run reports and assist in reconciliation of client accounts. This may include daily/weekly activity reports, reviewing deactivations or renewals, reconciling users by country, or by language. Reports may be client specific and will be specified by sales or support personnel
  • Communicate with designated client contacts and partners when needed
  • Perform administrative tasks for end-users
  • Develop knowledge of Financial and Contractual issues. Thorough knowledge of the client engagement will also include the understanding of the contractual, invoicing and payment history and status for each account
  • Coordinate departmental functions, including sales, engineering, marketing, and production, to ensure that corporate customers are supported and their needs handled appropriately and in a timely manner
8

Portfolio Head Open Account Operations Resume Examples & Samples

  • Manage all operational elements of Open Account
  • Ensure department policies and procedures are followed at all times and that correcting actions are taken in respect of reported events, discrepancies or inaccuracies
  • Responsible to Head of Open Account Operations for the delivery of a range of business critical processes
  • Provide technical knowledge on all Open Account products (e.g. Recourse Receivables Finance (Factoring/Confidential Invoice Discounting); Selecive Receivables Finance; trade Loans; Supplier Finance
  • Handset Finance etc.) to the South African and African Open Account teams
  • Responsible for optimising use of resources to successfully meet and exceed challenging SLAs
  • Accountable for meeting or exceeding targets, with respect to people development, running and discretionary costs, service quality and overall productivity of the Team
  • Accountable for establishing High Performance Organisation standards through the effective use of
  • Performance Development standards and measurements (including where appropriate Disciplinary, Capability and Grievance procedures)
  • Accountable for all aggregate impacts of daily BAU volume demand and resource management to achieve success, whilst also expected to support change requirements as required
  • Accountable for developing a culture of continuous improvement and innovation within the department
  • Responsible for placing the Client at the heart of the operating model, ensuring that only value add services are provided
  • Responsible for developing scalability and volume insensitivity, aligning the department to both the Product team and Clients needs
  • Accountable for the production and maintenance of process documentation
  • Manage technology performance and issue escalation
  • Develop and implement strategic change initiatives to improve Client service and/or reduce operating costs
  • Accountable for the proficient management of staff performance, recruitment and Development. Expected to provide coaching and guidance as necessary, to ensure that the team has the knowledge and awareness of regulatory, industry and process requirements
  • Demonstrate motivational High Performance Organisation leadership skills and behaviours, building effective working relationships with all team members and leading by example
  • Management and oversight of Performance Development consistency checks across own business area, in accordance with High Performance Organisation principles and participate in consistency checking across CIB Operations
  • Approve and manage leave requests on appropriate HR systems
  • Create robust performance development plans for team members and provide support and guidance throughout the year (including regular feedback) in order to achieve established goals
  • Establish and maintain a succession plan and diversity management within own team
  • Monitor overtime and absenteeism and take appropriate actions as required (with the support of Head of Open Account Operations)
  • Support Disciplinary, Capability and Grievance activities as required
  • Strategic manpower planning and functional skills development, ensuring that business needs are met
  • Develop and motivate a large team committed to achieving high performance and success against output; service and quality standards
  • Provide leadership and guidance to the Open Account Operations teams, in-line with the departments overall strategy
  • Deliver market leading service excellence via an effective Open Account Operations framework
  • Establish and maintain Operations policies and procedures
  • Accountable for the establishment of excellent Management Information (MI), for all areas of owned responsibility
  • Responsible for the development and implementation of key performance measures, necessary to drive continual unit cost reductions and improve service quality
  • Manage workflow across department and maintain effective MI in relation to completed activities, accuracy and Client satisfaction
  • Lead by example, acting as a role model for the Barclays Values and Behaviors at all times
  • Actively participate in and support Trade & Working Capital initiatives, such as Employee Engagement and Social Activities etc
  • Actively participate in and support in wider CIB Operations initiatives such as Employee Engagement, Community and Diversity & Inclusion etc
  • Analyse department performance and develop pro-active action plans to bring improvements
  • Remain up to date with all Barclays Africa policies and procedures, including all internal requirements
  • Internal point of escalation for Client issues/complaints and point of contact for the promotion of the business to existing and/or potential Clients and activities related to the retention of existing business
  • Accountable for effective communication (oral and written) to small and/or large audiences, at all levels, with the ability to engage and inspire
  • Ensure sharing of best practice, skills and knowledge across the department and where appropriate working with other stakeholders across the Bank
  • Provide Receivables Finance; Trade Loans; Supplier Finance and Selective Receivables Finance technical expertise as required
  • Support the up skilling of the South Africa Open Account Operations team as required
  • Responsible for ensuring that all business messages are effectively cascaded and clearly articulated to all staff
  • Maintain visibility across the whole team by encouraging two-way communications, regular team meetings and providing feedback and reviews
  • Arbitrate as final decision maker in respect of grievance hearing to level two, within own area and other areas of CIB
  • Display exemplary operational management through coaching and leading direct reports and their teams, ensuring they meet demanding intra-day time critical deadlines and high service level agreements
  • Manage crisis escalations on behalf of relevant system users and need to invoke business continuity workarounds
  • Effective cost control and budget management
  • Establish clear priorities and deliverables, focusing on the overall direction of the Trade & Working Capital agenda
  • Monitoring of Client Satisfaction scores and complaints ratios
  • Ensure that all Open Account related risks are identified and effectively mitigated
  • Establish and embed effective LAM controls relating to Open Account systems
  • Accountable for financial losses as a consequence of processing failures in areas of owned responsibility
  • Accountable for Business Continuity Planning for owned processes, building comprehensive resilience plans as required, preventing business failure in the event of an incident
  • Responsible for Data Quality integrity across the department
  • Ensure controls are effective and tested regularly in accordance with policy
  • Ensure effective documentation retention and retrieval policies, in-line with Barclays
  • Africa policies and procedures
  • Champion the Operations/Product partnership within Trade & Working Capital
  • Build and maintain effective relationships with key stakeholders, across all relevant business areas (e.g. Product, Credit, Legal, other Operations business units)
  • Liaise continuously with internal customers for which the departments services are primarily geared, to ensure that their needs are identified, logged for action and appropriately addressed
  • Perform advisory services to internal customers to teach, coach, mentor, train and generally enlighten employees across the business
  • Set own personal development goal objectives and completed all required actions in order to achieve
  • Continuously look for opportunities to further develop own skills and expand knowledge base
  • B-degree in (Field) (NQF level no.)
  • 5 years (Technical/Managerial) experience
  • Experience in the Receivables Finance/Working Capital product set
  • In-depth Open Account Operations knowledge, with a good understanding of the products and product life-cycles (essential)
  • Mass Leadership/People Management skillset, with a proven ability to lead, inspire and effectively manage talent as well as underperformance (essential)
  • Sound understanding of Open Account control and operational risk (essential)
9

Senior Associate, Account Operations Resume Examples & Samples

  • Participate in various aspects of business activities including reporting, e-billing, procurement, onboarding management, and pipeline and financial reporting
  • Manage the creation and delivery of account communications at the direction of team leads to support knowledge sharing and monitoring of activity on a global basis
  • Participate in go to market efforts to facilitate account activities including providing communications and contributing to business development initiatives
  • Review, analyze, and track relevant relationship metrics to make certain account objectives are met and initiate steps to track activity with appropriate team leads
  • Track thought leadership and manage distribution process and draft communications
  • Develop action steps to achieve optimal business results based on account needs
  • Minimum three years of related experience in finance, human resources, resource management or marketing; preferably within a professional services firm or similar environment
  • Bachelor's Degree in Business Administration, Finance, Human Resources, or other related field from an accredited college or university
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
  • Experience with Microsoft Access, customer relationship databases and resource management and scheduling tools preferred
  • Ability to exercise independent judgment to make day to day decisions with minimal supervision
10

Account Operations Specialist Resume Examples & Samples

  • Bachelor's Degree from an accredited university or college
  • Minimum of 3 years of experience in Sales / Commercial
  • Proficiency with SalesForce.com
  • Working knowledge of power industry and markets
  • Self-motivated team player with strong interpersonal skills
  • Sales and Operations experience across energy sector
  • PC proficient skills (Microsoft Office)
  • Finance acumen
11

Account Operations Specialist Resume Examples & Samples

  • Working closely with Key Partners to align on supply chain processes
  • Provide superior Customer Service to Retailers by holistically managing the service and logistics issues
  • Maintaining the operational alliance with Account teams and Operational support functions to support growth plans both from a revenue and profitability point of view
  • Work closely and communicate effectively with EHQ, Laakdal, Sales, Finance, Retail, RBM and other departments
  • Continuous improvement of Service Level for Focus Accounts
  • Lead Supply Chain process improvements, projects for Focus Accounts
  • Execute special product need situations related to new store openings, product launches, and advertising promotions
  • University Degree in International Business, Logistics, Economics, IT
  • Strong Communications in English verbal and written
  • 2-3 years of relative experience in Operations. Sales/Retail experience will be an additional asset
  • Strong SAP and Excel user
  • Supply Chain knowledge
12

Mgr Account Operations Resume Examples & Samples

  • Manage defined support services including planning, development, implementation and maintenance for one or more accounts
  • Responsible for driving quality, ensuring schedule adherence, meeting key metrics and managing the overall day to day well being of the needs of the account
  • Meet or exceed account objectives for revenue and gross profit
  • Deliver expected quality scores and results as demanded by the client
  • Develop direct reports through creating individual development plans, coaching these individuals to achieve their objectives and evaluating their performance
  • Work closely with the site Training Manager to insure agent training curriculum for both new hires and ongoing training are accurate and up to date
  • Create an environment which is safe, allows for growth, and provides a fun atmosphere
  • Facilitate effective and appropriate communication between the account management team and the support services staff within the call center
  • Develop and maintain client rapport and ensure client satisfaction as measured by end user satisfaction, client surveys, and other client feedback
  • Assume the lead role in client communication with operational matters on the account
  • Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans when necessary
  • Understand the contract and bonus/penalty pieces within their control
  • Develop, grow and maintain employee experience, capability, morale, and job satisfaction
  • Maintain a high level of understanding of the client and their industry to assist sales staff in identifying new business opportunities
  • Supervise new employees and participates in the selection process
  • Communicate regularly with upper management regarding the account’s performance. Bring areas that are out of compliance with contractual agreements to their attention and provide improvement plans
  • Deliver results of the account and team through Business Reviews and team meetings as necessary to the client, site management and executive team
  • Define measurement systems to accurately monitor and report performance and client satisfaction metrics to the client, the company and the employees
  • Assure that contract documentation and information is up to date and files are maintained
  • Provide accurate, timely and professionally written or verbal, statistical reports to management for historical, current status and forecasting purposes (including, but not limited to, budgets, pricing, revenue, staffing, training, seating, etc.)
  • Must be a team player and leader
  • Successfully manage multiple processes /projects simultaneously
  • Flexible to the needs of the business and clients
  • Ability to effectively coach and develop direct reports and team
  • Build relationships with client and internal teams (CS, Finance, IT)
  • Demonstrate professionalism in all situations
  • Ability to review, analyze, interpret reports and performance statistics
13

Mgr Account Operations Resume Examples & Samples

  • Communicate regularly with upper management regarding the account's performance. Bring areas that are out of compliance with contractual agreements to their attention and provide improvement plans
  • May perform other additional duties and responsibilities as assigned
  • Bachelor's Degree preferred, with 1-2 years experience in call center management or an equivalent combination of education and experience
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
14

Managed Account Operations Lead Resume Examples & Samples

  • Account Servicing
  • Pricing and Corporate Actions
  • Trade Order Generation and Support
  • Client Performance Reporting
  • Client Fee Billing
  • Compliance and Controls
15

Account Operations Resume Examples & Samples

  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met
  • Review and update condition report; approve and audit vehicle repair report
  • Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value
  • Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems
  • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning
  • In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc
  • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
  • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence
  • Ability to work 80% outside
  • Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful
  • Valid Driver’s License and safe driving record required
  • Ability to drive vehicles with standard and automatic transmission
  • Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred
  • Effective communication and organization skills required
  • Commitment to providing excellent customer service essential
16

Account Operations Specialist Resume Examples & Samples

  • Bachelor degree in Business/Supply Chain Management and/or Supply Chain or apprenticeship with multi-years’ experience in relevant field
  • Entry level position, some relevant work experience preferred
  • Desire to progress career within Nike organisation
  • Understanding of customer service values and behaviors
  • Good technical skills: MS Word, Windows, Excel, Power Point, SAP knowledge very advantageous
17

Account Operations Associate Resume Examples & Samples

  • Weekly reporting and analysis for sales management and sales teams
  • Post-sales support, including liaising with different teams
  • Tracking of sales budget spend
  • Tracking of business performance
  • At least 3+ years of experience in Sales Operations Roles. Prior experience in working in B2B, enterprise or corporate sales teams
  • Ambitious, self-driven and highly motivated individual who can work well in a start – up. Deep desire to excel and develop a career in account management
  • Strong verbal and written communication skills. Fluency in local languages required for business communications is a must and regional language proficiencies is a plus
  • Ability to effectively multiple clients, manage time, prioritize tasks and work within deadlines with little supervision
  • Preference for candidates with experience working in sales and client support team managing billing, account servicing and customer support matters
  • Experience in the below strongly preferred
  • Driving/Optimizing Business Processes
  • Using Analytical Data Tools (e.g. Tableau, Holistics)
  • Power user of data and adept in using tools for data analysis (e.g. Excel, Powerpoint)
  • Comfortable with data and able to do trend analysis (analysis trends and details)
  • Sales Operations roles preferred
  • Proven ability to work well as part of an extended sales team to exceed sales targets
18

Account Operations Director Resume Examples & Samples

  • 5 Years of operations and Managed Care Experience. Behavioral Health Knowledge a plus
  • Must be detail oriented and able to work independently in a fast changing environment
  • Strong understanding of managed care and health care operations
  • Behavioral health experience preferred
  • Must be able to work collaboratively with internal staff and external providers
  • Applicants must have knowledge and experience using management information systems, word processing, and spreadsheet applications (Microsoft Word and Excel experience preferred)
  • Experience using management information systems
  • Analytical and problem solving ability
19

Account Operations Director Life Sciences Resume Examples & Samples

  • Manages account programs aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc
  • Guide managers on meeting portfolio KPI’s. KPI responsibility falls on site managers at each location
  • Monitors effectiveness of maintenance efforts for facilities as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators)
  • Responsible for client and self-inspections of all account facilities
  • Partners with Projects team to conduct cost analysis utilization in preparation of capital budgets
  • Travels to location for issue resolution involving projects, facilities, personnel management issues, concerns, etc
  • Coordinates RFP and /or negotiation process for scope expansion
  • Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination
  • Proven experience to manage personnel remotely
  • CPMM (Certified Maintenance Manager) and/or
  • Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues
  • Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups
  • Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines
20

Account Operations Specialist Resume Examples & Samples

  • Typically has 7 or more years of consulting and/or industry experience
  • Ability to support engagements of greater than average size and complexity
  • Ability to lead multiple teams and multiple clients with confidence
  • Ability to mentor and manage junior staff and further their professional growth
  • Ability to obtain and maintain the required clearance for this role
  • Experience with MS Excel and SharePoint
21

Senior Director Managed Account Operations Resume Examples & Samples

  • Stand up Managed Account Operations team and manage/hire staff of up to 25 full time employees
  • Oversee and manage operational processes related to Managed Account day to day functions to ensure key business objectives are met
  • Serve as primary architect for design and implementation of new managed account operations team
  • Design processes and procedures for managed account operations with a focus on continuous improvement
  • Direct responsibility and oversight of the following operational functions: Portfolio Accounting, Risk and Controls, Reconciliation, Client Fee Processing and Calculation, Performance Reporting, Account Services, Corporate Action Processing and Trading
  • Drive operational efficiency across operating platform with the intent of reducing operating expenses
  • Partner across heavily matrixed environment to build relationships and influence key stakeholders across multiple lines of business
  • 10+ years of experience with sponsor led managed account operations
  • Demonstrated experience with end to end process in at least 3 of the following areas: Portfolio Accounting, Reconciliation, Fee Billing, Performance Reporting, Account Services, Corporate Action Processing, and Trading
  • Experience designing process and procedures related to Managed Account operations
  • Demonstrated success with measureable operational process improvements via six sigma or similar disciplines
22

Account Operations Director Resume Examples & Samples

  • Responsible for account development, support delivery, and financial ownership to multiple sites and programs within the enterprise structure
  • Primary POC for executive escalations, near term planning within 90 days, and overall account performance
  • Communicates directly with partner leadership regarding account strategy and requests
  • Submits weekly Summary to the Leadership Team (VP, SVP, and C-Level)
  • Submits weekly and monthly summaries to clients
  • Systematically identifies why campaigns aren’t performing and puts action items and steps in place to correct the problem
  • Travels to Call Centers when campaigns are not meeting client expectations, within established travel budget
  • Analyzes back-end data to determine profitable segments and sends information to clients
  • Ensures business and campaigns remain profitable for Results and client
  • Ensures front-end as well as back-end (churn) performance is in line with client expectations and has full awareness of Results’ status at all times and in accordance with clients’ expectations
  • Ensures project launch has all components complete
  • Grows account volume and is able to determine additional lines of business through other client resources. (Different divisions, new contacts, etc.)
  • Strategizes new ways to make client's projects more profitable for client, which in turn results in more business for Results
  • Understands all functional areas, including Operations, Workforce Management, Training, QA and IT
  • Works with IT and other departments to streamline operations functions to ensure processes are solid and no “holes” are left visible with regard to the account’s success
  • Minimum 7 years progressive management and leadership of project and implementation teams
  • Bachelor’s Degree in Business or related field of study
  • Call center, BPO or other direct marketing experience
  • Understand the business to accomplish goals in a timely, productive and fiscally responsible manner
  • Be able to grasp concepts and effectively communicate them to staff
  • Able to work effectively in a constantly changing environment
  • Position will require approximately 25% travel
23

Account Operations Specialist Snipes Resume Examples & Samples

  • Min Bachelor degree in Business/Supply Chain Management or apprenticeship with multi-years’ experience in relevant field
  • 1-2 years of relevant experience in Commercial field and/or in Operations/Supply Chain
  • Computer skills: MS Word, Windows, Excel, Power Point
  • Fluency in English. Both written and spoken. Additional languages based on local requirements
24

Account Operations Director Resume Examples & Samples

  • Develops operational service delivery solutions to include documented playbooks, account operations plan, etc
  • Documents inspection report results and rectifies any issues, concerns, etc. with client. Oversees account site operations and new projects
  • Evaluates whether to insource or outsource services (hard and soft) to ensure best pricing and service performance
  • Responsible for development and training to all field and management staff in areas of operational and technical requirements on a client account which includes service performance, technology, safety and compliance, cost savings initiatives, and regulatory requirements
  • Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Demonstrates strong overall People Management - managing developing, growing
  • Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention
  • Leads by example and models behaviors that are consistent with the company's values
  • CPE (Certified Plant Engineer) and/or
  • CFM – Certified Facility Manager
  • OSHA 501 training, etc. preferred
  • Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions
  • Develops and implements financial policies and procedures. Approves and oversees department budget. Ability to solve advanced problems and deal with a variety of options in complex situations
  • Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company
  • Errors in judgment may cause long-term impact to line of business and/or overall company
25

Account Operations Specialist Resume Examples & Samples

  • Ensure accurate customer invoicing and handle customer escalation issues
  • Engaging and supporting customers at all levels from offline to online
  • Assist in on-boarding initiatives of new customers
  • Contribute in customer success special projects to drive business growth
  • At least 3+ years of experience in Sales Operations or Client Success roles. Prior experience in working in B2B, enterprise or corporate sales teams a plus
  • Ambitious, self-driven and highly motivated individual who can work well in a start–up. Deep desire to excel and develop a career in account management
  • Understands and is comfortable with data
26

Manager of Managed Account Operations / Opmg Resume Examples & Samples

  • Monitoring accounts and implementing portfolio changes
  • Improving, monitoring & implementing operational processes
  • Acting as a liaison between OPMG, other LPL internal departments, custodians, and external vendors
  • Defining technical requirements and managing user acceptance testing
  • Analyzing, interpreting, and effectively communicating trends in platform activity and recommending and implementing improvements based on findings
27

Account Operations Specialist Resume Examples & Samples

  • OE/OBR – ensure orders flow onto the system, clearing idoctor, maximising DRS, adjusting size multiples, splitting overloads, providing OBR reports, making order changes during OBR
  • Orderbook management – hosting weekly calls with relevant AEs to discuss and manage: holds, cancellations, returns, air freight requests, late orders, uncovered orders, launch dates etc
  • Shipping – provide available orders reports to the account, receive and process IDP booking requests, work with distribution planners, DRS team, allocation support, carrier (CEVA), monitor delivery performance and solve problems including rebooking
  • Contribute to daily/weekly operational performance – work against performance targets, give updates during reviews, and follow-thru on actions assigned
  • Deliver against key supply chain metrics regarding inventory, order book flow, and coverage
  • Proactively flag product delays and order book gaps and take actions to improve ETAs e.g. thru Air Freight
  • Manage (category) product launches with category coordinator and monitor product delivery dates
  • Deliver superior Customer Service to the Account through quick response time to complaints and ad-hoc requests
  • Represent operations within (Category) Integrated Account Team to ensure healthy marketplace, effective mechanics of inventory management, and mutual profitable growth
  • Provide input into shipping goal setting process and track weekly progress for Account (category)
  • Actively participate in Account COPS team – including providing executional input into team meetings and suggestions for improvements
  • Partner up with integrated account team incl. Sales and Planning to collaborate on in-season execution
  • Develop and maintain relationships with your key contacts at the Account’s planning and ops teams and other external parties (carriers, customer warehouses, etc)
  • Participate in the Europe Account Operations Specialist community and build network with peers
  • Seek opportunities to build effective relationships within x-functional network of peers in EHQ and ELC
  • Min Bachelor degree in Business/Supply Chain Management and/or Supply Chain or apprenticeship with multi-years’ experience in relevant field
  • Understanding of customer service values and behavior
  • Customer Service mindset with focus on delivering superior Customer Service & driving for results
  • SAP knowledge preferable
  • Willingness to assume ownership with ability to structure & prioritize work independently
  • Strong written and verbal communication skills; effectively communicates with all levels of the integrated account team
  • Strong understanding of processes and information systems
  • Good interpersonal skills / team player; able to engage with the integrated account team and account contacts on an operational/tactical level
28

Account Operations Specialist Resume Examples & Samples

  • Execute efficient order management processes to plan and deliver seasonal order books
  • Execute operational tasks to maintain accurate order book status (un-shippables, cancel dates in the past, iDocs, credit blocks, etc)
  • Support order entry activities resulting in an accurate and complete order book (including order acknowledgement / order book reconciliation processes)
  • Monitor key supply chain metrics regarding inventory, order book flow and coverage
  • Highlight product delays and communicate order book challenges
  • Manage (category) product launches with launch coordinator and monitor product delivery dates
  • Deliver Customer Service excellence to the Key Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model
  • Provide input into shipping goal setting & tracking process for Key Accounts
  • Support the Account Operations Lead to implement best practice tools & processes identified within the Customer Service and Nike departments
  • Minimum 1 year of Customer Service, Logistic or Supply Chain experience
  • Strong Customer Service mindset with focus on delivering superior Customer Service
  • Aptitude for problem solving
  • Consumer / customer oriented with good understanding of sports retail business
  • Fluency in English and French (written and spoken)
29

Account Operations Specialist Intersport Resume Examples & Samples

  • Bachelor degree in Business/Supply Chain Management or apprenticeship with relevant experience in field
  • Proven skills/experience in managing supplier/customer relationships
  • Computer skills: MS Word, Windows, Excel, PowerPoint
  • Technical (reporting) skills
  • Fluency in English both written and spoken. Additional languages based on local requirements
30

Mgr Account Operations Resume Examples & Samples

  • Manage defined support services including planning, development, implementation and maintenance for two different clients, one in Financial Services and one in the Health Care Industry
  • Responsible for driving quality, ensuring schedule adherence, meeting key metrics and managing the overall day to day well-being of the needs of the account
  • Develop direct reports (Team Leaders/Team Managers) through creating individual development plans, coaching these individuals to achieve their objectives and evaluating their performance
31

Director, National Account Operations Resume Examples & Samples

  • Preferred3+yearsinalevelofoperationscontrolormonitoring
  • 2+ years in an analystrole
  • 3+yearsintheAdultBeverageIndustryorConsumerGoods
  • PreviousDirectorexperienceorleadershiplevelmanagement
  • Previous experience with leading analysts
  • Experienced or acquainted with strategic planning
  • Desire to learn Project Management Skills
32

Manager, Account Operations Resume Examples & Samples

  • Lead the Innovation Program on account; including managing the submission, evaluation and development of new ideas
  • Identify improvement opportunities, or problems requiring innovative solutions
  • Support the Senior Leaders with development and management of Innovation Strategy
  • Program Manage Cost Savings efforts, including researching new opportunities for cost savings through the utilization of various tools to drive results
  • Participate on various project teams: developing new processes or tools, finding better ways to communicate information, etc
  • Connect the account with innovations from other parts of the business, the industry and beyond
  • Manage the innovation SharePoint site
  • BS/BA degree (MBA a plus)
  • Software Tools: SharePoint, Excel, Power Point
  • Detail oriented, organized, flexible, and willing to assume new projects
  • Ability to lead small teams on special projects and programs
  • Proven track record of excellent internal and external customer service
  • Ability to communicate professionally in a clear and concise manner (verbal and written)