Leader, Operations Resume Samples
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Leader, Operations Resume Samples
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AC
A Cassin
Ashton
Cassin
56133 Makenzie Meadows
San Francisco
CA
+1 (555) 196 6811
56133 Makenzie Meadows
San Francisco
CA
Phone
p
+1 (555) 196 6811
Experience
Experience
Los Angeles, CA
Operations Division Leader
Los Angeles, CA
Predovic, Swift and Hirthe
Los Angeles, CA
Operations Division Leader
- Effectively manage audit engagement teams, performing timely review and providing honest feedback
- Complete employee performance reviews annually and continually develop staff
- Manage a team of Senior Operations Associates as they execute delegated duties
- Work /monitor all escalations on cases and work towards resolution of the same
- Implementation of a documented feedback mechanism that can be monitored/assist in improving the team's overall performance
- Monitor database tools and provide daily instruction and troubleshooting assistance to auditors in the field
- Establish sound Employee Engagement Practices related to Objectives Setting, Appraisals, Development Plans, Retention Strategies, Employee Motivation
Los Angeles, CA
Operations Excellence Leader
Los Angeles, CA
Dickens Group
Los Angeles, CA
Operations Excellence Leader
- Work with Production Leader and Maintenance Leader in the development and execution of the Plan for the Day and loss elimination
- Design, drive and perform analysis of recurring transactional and effort based work processes. Drive and track these projects to successful completion
- Conducts recurring Loss Analysis and partners with Line Lead to develop short term improvement plans
- Leads continuous improvement problem solving approach and trigger system to start the problem solving cycle
- Conducts regular and periodic audits of daily management systems
- Plans and coordinates training to others who will support the Process Improvement initiatives
- Owns Centerline Management system for the line. Routinely coaches operators and mechanics on the execution and adherence to this system. Leads process definition to identify Centerline targets and document standards
present
San Francisco, CA
Team Leader, U-edm Operations
San Francisco, CA
Towne-VonRueden
present
San Francisco, CA
Team Leader, U-edm Operations
present
- Works with employees to improve performance, provides ongoing feedback, and develops plans with employees to identify career development opportunities
- Perform weekly audits and QA on team’s performance and work
- Communicates goals and manages workload through daily huddles and whiteboard numbers
- Build relationships with peers to develop cross functional knowledge base and share best practices
- Partners with other Team Leaders in support of continuous improvement and implementing strategic decisions made by senior leadership
- Foster and support a culture of teamwork to build employee commitment and enthusiasm for the success of the team and our business
- Perform other duties as assigned
Education
Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
The Ohio State University
Bachelor’s Degree in Engineering
Skills
Skills
- Excellent interpersonal and communication skills, both written and verbal
- Proficiency of Microsoft Office Software Suite particularly Word, Excel, PowerPoint and Outlook
- Excellent interpersonal and communication skills
- Ability to plan, assign and monitor work, motivate and coach staff
- Solid administrative skills; management skills
- Knowledge of Contact Center Systems and day to day operations management of supervisors and associates
- Intermediate user of Word, Excel and PowerPoint Proven analytical skills; should be able to analyze and summarize data
- Demonstrated knowledge and experience with real estate transactions, and mortgage industry
- Familiar with and working knowledge of contact center systems: IEX, NICE, Cisco, etc
- Effective written and verbal communication skills
15 Leader, Operations resume templates
Read our complete resume writing guides
1
Senior Team Leader, Card Operations Resume Examples & Samples
- Supports the implementation of new initiatives/processes enhancements within the team through testing and just in time training
- Leads Coaching Routines for the team and provides regular feedback to reinforce the consistent use of "client first" principles
- Leads efforts to assess and address client problems using the applicable problem resolution tracking and reporting mechanisms and other interventions
- Takes action against all available sources of feedback to continuously improve end to end sales and service quality and employee capability
- Consistently communicates importance of RBC vision and values with the department. Ensures employees fully understand the impact their day to day activities have on end to end sales/service cycle and the overall client experience
- Provides focus and clarity in establishing department and individual goals, leading performance enablement, supporting employee development, career coaching and rewarding strong performance
- Ensures employees and self are aware of RBC Capabilities. Partners with their manager/employee to develop skills and proficiency on designated capabilities identified for the role/business through Development Plan activities and career planning discussions
- Actively participates in regular coaching routines and learning opportunities to improve individual and team contribution. Ensures skills and knowledge are up-to-date and meet position requirements
- Leverages the full value of the team to develop better solutions and achieve a cross enterprise mindset
- Takes action to reinforce the importance of change. Accepts and successfully executes change while supporting employees through proactive communication, issue resolution, and effective decision-making
2
Operations Work Leader Resume Examples & Samples
- 3+ years of progressive experience in a lockbox environment or a Bachelor’s degree or an Associate’s degree would be accepted in lieu of experience
- Must be able to provide guidance and direction to others
- A solid understanding of the operating systems used
- Strong interpersonal, analytical and problem-solving skills
- Ability to communicate effectively with employees, peers, management and service partners
3
Team Leader Infosec Operations Resume Examples & Samples
- Create development plans for every team member and manage the team training budget
- Perform incident management and drive resolution and follow up findings
- Perform real-time monitoring and analysis of security events from multiple sources including but not limited to events from Security Information Monitoring tools, network and host based intrusion detection systems, firewall logs, system logs (Unix & Windows), mainframes, midrange, applications and databases
- Understand and interpret SecureWorks portal data, and act as trusted security advisor to the Client
- Understand Client’s culture, security strategies, security goals, security objectives, security capabilities, and security budget
- Assist with Client’s change management processes
- Maintain knowledge of current security trends and be able to clearly communicate them to Client
- Work with Client to assist with technical security escalations
- Keep Client abreast of problem status, set clear expectations, provide timely follow-up to Client, and independently handle challenging Client situations on a daily basis
- Development of the processes and procedures to support client security operations
- Communicate and escalate issues and incidents as required by process or management
4
Team Leader Risk & Vulnerability Management Operations Resume Examples & Samples
- Yearly review of existing management plans and team performance
- Evaluating systems and processes against The Client’s security standards
- Providing mitigation strategies for the identified risks
- Providing input to the formation of the governance strategy for this area
- Providing input and ideas based on industry best practices or actual experience to help evolve the risk assessment process
- Working with cross-functional teams as part of the security assessments
- Evaluate vulnerability reports
- Document vulnerabilities and work with developers and system administrators on mitigation
- Review and analyze security vulnerability data to identify applicability and false positives
- Classify, prioritize, track and report identified vulnerabilities
- Provide technical vulnerability guidance by communicating risks and remediation strategies to infrastructure groups and platform lifecycle teams
5
Operations Work Leader Resume Examples & Samples
- Guides the activities of an assigned area and allocates work to employees to ensure client deliverables and deadlines are met
- Directs work flow, assigns work responsibilities and provides assistance and technical guidance to the employees
- Resolves functional problems and works in conjunction with the supervisor in personnel related matters
- Actively participates in developing and clarifying processing requirements
- Monitors quantity and quality of work processed. Resolves work problems, provides assistance and technical guidance to expedite desired results
- Monitors workflow to ensure no backlog occurs on assigned accounts
- Balance accounts/EOB's when needed
- Performs other related job duties as assigned
- Be able to communicate effectively with employees, peers, management, and service partners
- Display a high level of interpersonal skills to motivate, coach, and lead employees
- Demonstrated analytical and problem solving skills are required
6
Operations & Infrastructure Leader Resume Examples & Samples
- Manage the design and maintenance of projects at all levels of complexity—including installation, customization, documentation, debugging and performance tuning—which will have enterprise-wide ramifications
- Oversee projects and processes designed to create and refine corporate best practices and standards
- Lead the effort to re-tool Humana for identifying management and associate provisioning, while maintaining current service level objectives
- Assist in the development and execution of departmental strategic plans and objectives
- Bachelor’s Degree in Computer Science, Information Technology or a related field
- Experience in Healthcare Industry
- Experience in provider network
- Experience in health systems and EMR
- Directly applicable IT experience
7
Operations Readiness & Change Leader Resume Examples & Samples
- Tertiary qualifications or demonstrative relevant work experience
- Any relevant recognised project qualifications demonstrating knowledge of project management, change management or process improvement/business analysis (Essential)
- Strong ability in the management, analysis and presentation of project communications - Essential
- Demonstrable knowledge of the key principles of project management and/or change management - Essential
- Strong knowledge of the operations supporting a Finance business
- Understanding of current and potential future developments of financial products, services and markets
- Demonstrated cross- functional exposure, good knowledge of finance products and systems
- Demonstrated and current experience in managing cross functional projects of varying size and complexity from inception through to delivery
- Experience leading people effectively and working cross-functionally in an organisation
8
Operations Division Leader Resume Examples & Samples
- Manage execution of audit processes as required by current credit policy and client agreements
- Maintain extensive knowledge of current credit policy including ongoing monitoring of policy for changes and client exceptions
- Partner with credit and sales teams to plan and execute new business take-outs, reverse audits, risk changes and special audit requests from deal teams
- Manage travel expense for the region to strictly comply with Chase T&E policy and to identify reduction opportunities. Own achievement of T&E budget targets
- Monitor database tools and provide daily instruction and troubleshooting assistance to auditors in the field
- Identify and deliver process improvement initiatives with limited supervision, from concept through implementation, to achieve business efficiencies and client experience improvements. Own achievement of efficiency targets
- Identify and communicate red flags regarding dealer practices and audit results
- Lead a regional team of Floor Plan auditors. Travel with team members and provide coaching to optimize the client experience and ensure compliance with policy and procedure
- Build and maintain key relationships with stakeholders, establishing a culture of engagement while adding value
- Effectively manage audit engagement teams, performing timely review and providing honest feedback
- B.S. degree in accounting, finance or business; or 5-7 years of comparable audit experience
- Knowledge of auto industry preferred
- Proven leadership of both teams and initiatives
- Ability to identify, summarize and articulate issues to senior management
- Firm understanding of strategic objectives
- High degree of integrity, honesty and accountability
- Demonstrated professionalism and diplomacy as well as ability to interact with individuals at senior levels
- Strong analytical, written and verbal communication skills
- Proficient PC skills with working knowledge of Excel and Word
- Travel required, including overnight
9
Team Leader, Esam Operations Resume Examples & Samples
- Manage team of 7-9 security access analysts including task management, operational effectiveness, performance management and people development
- Follow documented procedures, identifying gaps and recommending changes to meet business requirements and provide high-quality service
- Identify, document, train and communicate new processes and procedures to team members and Service Partners
- Identify problems with administrative processes and collaborate with Line Manager and Operations Technical Specialists, to ensure quick resolution
- Coordinate team meetings, staff scheduling, and perform quarterly performance reviews
- Manage team workload to ensure that activity due dates are met
- Manage regular reports for individuals and team, to proactively monitor performance
- Responsible for planning and requesting proper and adequate training, with internal cross-training and external courses
- Utilize technical expertise, to assist with advanced troubleshooting, escalations and policy discussions
- Exceptional negotiation skills
- Excellent understanding of Process Management
- Solid team building skills
- Superior organization and planning skills
- Able to respond calmly and logically in crisis situations
- Exceptional written/verbal communication skills
- Able to work under extreme pressure in an area where priorities change frequently
10
Team Leader, PB Operations Resume Examples & Samples
- Being a part of the middle-management team, arranging implementation of any new processes and controls
- Delegating tasks and ensuring that the workload is fairly distributed
- Holding regular team meetings to discuss training needs, raise any department issues and provide a platform for staff to raise concerns
- Taking part in weekly/ monthly service review calls with support teams
- Responding to Operations related queries from other departments, investigate entries and issues within Operations
- Responding to escalation of outstanding reconciliation items, advising the cause and likely date of clearance
- Preparation of any Ops loss reports and near-misses when required. Advising Ops risk when there is a potential of an Ops loss due to a transaction error. Providing Ops risk with all the details of any such instances. Keeping Ops risk updated of any progress or outcome
- Preparing monthly / quarterly Balance Substantiation and Balance Confirmations. Collating paperwork relating to the balances
- Raising any issues with Front Office regarding their delivery of client instructions for processing
- Being the point of call for any Audit reviews related to Ops processes
- Ensure that all relevant rules and regulations are adhered to in order to minimise losses and frauds, and prevent money laundering
- Assist the team with any day to day BAU related requirements, such as releasing payment batches, authorising entries, checking and signing off on payment instructions
- Reviewing DOI's Payments Hub functions
- Providing second level checks on Monthly unclaimed balances reconciliations
- Processing quarterly small accounts fees
- Processing quarterly UK Investors Visa client fees
- Good overall knowledge of Private Bank processes
- Knowledge of UK Banking Environment
- A good team player as this is a small unit working in a controlled environment. Ability to manage people
- Understanding of the relevant legislation e.g. Financial Services Act, Anti-Money Laundering
- Strong interpersonal skills to develop effective working relationship with CRMs and others
- Ability to organise day when conflicting priorities arise
11
Operations Site Leader Resume Examples & Samples
- Leads change across large platforms / functional areas
- Manages full spectrum of operational processes
- Plans and schedules team development activities and manages external spend
- Works with key constituents to drive improvements
- Shapes, drives and takes responsibility for delivering significant strategic initiatives
12
Operations Site Leader Cedar Rapids Resume Examples & Samples
- Requires judgment based on analytical thought
- Directs accountability for collections/litigation results
- Works with Risk Management groups to ensure lowest possible delinquency and loss levels
- Communicates portfolio performance, trends, and root cause of delinquency
- Ensures proper metrics and goals are established
- Designs and implements strategy, structure, and process to best meet customer needs
13
Leader, Operations Test Engineering Resume Examples & Samples
- Work with Hardware Engineering to drive Concurrent Engineering processes to ensure our manufacturing partners’ test development teams are involved in the design of new product test systems
- Work with Hardware Engineering to ensure comprehensive product test plans are in place for each new product (eg
- ICT, functional test, out of box audits, etc.)
- Establish Design for Test (DFT) guidelines in order to optimize Oculus test systems for reliability, throughput and efficiency
- Take over primary responsibility for managing and maintaining test systems at our manufacturing partners once each new product successfully passes all agreed upon DVT Exit criteria
- Once a new product is released to mass production, manage and maintain Oculus software codebase and ensure the secure deployment of changes through rigid source control & PLM systems
- Train test personnel at our manufacturing and 3PL partners to ensure they can successfully execute test systems and processes according to Oculus specifications
- Establish test capacity planning processes to ensure we have ample “surge” capacity to handle ongoing demand fluctuations, and that we can expand our partners’ test capabilities with plenty of lead time as future sales forecasts dictate
- Drive the ongoing debug and corrective actions on test problems (hardware and software) as they occur at our manufacturing partners, drawing on support from the Hardware Engineering and Computer Vision teams as needed over the life of the product
- Continually evaluate and benchmark test industry “best practices” and provide input to Hardware Engineering to ensure Oculus takes full advantage of state-of-the-art test technologies
- Develop and implement test-related yield enhancement programs which do not compromise the integrity of the test process or jeopardize the quality of the product coming off the production line
- Work with the Operations Quality & Reliability team to establish test systems quality audit process
- Work with 3PL partners to develop test systems which triage incoming defective units and re-test repaired outgoing units
- Establish process to keep these test systems up to date with current revisions of test software
14
Aftermarket Operations Cell Leader Resume Examples & Samples
- Assuring CTSC business unit is meeting schedule and cost commitments without compromising safety of the work force or product quality
- Maintaining metrics for the cell
- Conducting weekly Toolbox staff meetings
- Conducting investigations when an employee is injured
- Leading continuous improvement initiatives to implement turn time reduction, cost savings, and environmental & health enhancements
- Leading process improvement opportunities using Continuous Improvement (ACE) and Lean Strategies to enhance quality, decrease process cycle time and reduce operational costs
- Participating in driving the cell to ACE Gold
- Strong focus and commitment to meeting customer needs. The individual is responsible for driving quick resolution of safety, quality, and technical issues
- Ensuring the network Engine Center and external customer needs are met and being the focal point for schedule related questions
- Managing all aspects of assigned hourly workforce: (Time & attendance, time off, rewards, vouchering, training, communications, etc)
- Coaching employees to develop a motivated and effective team
- Demonstrating commitment to the EH&S program by complying with all policies and procedures, completing all required training, and supporting all applicable committee activities
15
Operations Division Leader Resume Examples & Samples
- The candidate must work horizontally with our internal business partners to improve quality and productivity. Additionally, the candidate will also prepare and maintain special projects, as directed
- Recommending and implementing process changes to improve services and systems
- Managing new technology enhancements and inclusion into production
- Responsible for Procedure and reference review and training for LOB
- Must possess the FINRA series 7, Series 24, and Series 66
- Requires knowledge of the JPMorgan Chase organizational structure and the ability to work across multiple Lines of Business, prefer Chase Wealth Management
- Ability to understand complex legal and regulatory issues, FINRA rules and regulations required
- Demonstrate exceptional problem solving skills
- Advanced analytical skills with the ability to adapt quickly to a changing environment
- Ability to communicate effectively with peers, support services, and other units
- Experience in Excel, including V-Lookups and Pivot Tables
- Technologically proficient with the ability to coordinate multiple projects
- Bachelor degree or equivalent; demonstrated experience in the related industry
- Prefer 5+ years investment industry knowledge
- Strong time management and organizational skills with a focus on solutions and innovation
- Proven ability to multi task with a high level of quality
- Strong problem solving and issue resolution skills for both client/financial advisor and staff requests
- Excellent work ethic with strong leadership skills
- Must work well under pressure, be able to adhere to tight deadlines in a high production environment
16
Team Leader, Analytics Operations Resume Examples & Samples
- Assess skill and competency levels of the team on the core responsibilities they are required to execute
- Provide leadership, supervision, feedback and coaching in areas of data design, project and process management, internal client service and general competency development
- Ensure consistent and continuous evaluation of managed processes and controls to ensure we are meeting agreed upon service and quality expectations
- Ensure projects are well defined, have reasonable estimates for completion and effort, follow prioritization guidance, are monitored while in progress, have status communicated to internal and external stakeholders, and are closed out according to plans and procedures
- Establish the Vision and Annual Objectives of the team, identifying key roles and responsibilities and goals and the completion of major department initiatives
- Establish key measures for the area
- Frequently present written and verbally to team, leaders, and stakeholders on the status of projects, processes and issues
- Develop and manage key business relationships within Finance and external to Finance
- Undergraduate degree required, preferably in the areas of finance, business, engineering or information systems. Advanced degree is a plus
- 6+ years technical experience in technology, business intelligence, information systems or other related field
- Ability to prioritize and execute on multiple tasks/projects and adjust to changing priorities with minimal direction
- Experience working alongside tool developers, data developers, BI professionals, and information users in developing solutions
- Ability to work with large amounts of data using various technologies
- Strong ability to communicate with technical and business leaders vertically and horizontally throughout the organization using verbal, written and presentation skills required
- Works effectively both independently and in a team environment required
- Strong ability to provide coaching and feedback to others on performance and development
- Understanding of the firm and how data impacts decision making in each functional area supported required
- Advanced project management skills required
- Strong analytical, critical, and systems thinking required
- Knowledge of the following
17
Operations Division Leader Resume Examples & Samples
- Manages a team of 30 to 45 members with 4 to 5 direct reports & the remaining reporting to his/her DRs
- Provide direction and guidance to the Supervisors on queries with regards to Information Subpoenas Restraining Notice (ISRN), Levies, and/or Court Orders, hold placement and/or release or payout instructions in accordance with local, state, and federal guidelines
- Work /monitor all escalations on cases and work towards resolution of the same
- Liaise with business partners/key stake holders to identify / escalate / resolve process issues / outages
- Ownership of the Customer's Experience & work towards reducing negative customer impacts and adherence to Error Rate expectations
- Foster Continuous Improvement culture within the team
- Own and drive the employee experience
- Create retention strategies, employee engagement methods and early warning systems
- Conduct periodic Capacity Planning exercises with the team, taking into account current volume trends
- Maintain & take ownership of the BCP Plans & have the same tested on a periodic basis
- Partner with Risk team to ensure all risks are identified and mitigated on timely basis
- Coordinate in ER testing and system updates. Identify / Escalate outages/issues due to ER releases
- Implementation of a documented feedback mechanism that can be monitored/assist in improving the team's overall performance
- Consistently lead by example & effectively coach employees in a positive manner for improved results
- Requires 2+ years of Financial Services Operations experience
- Requires minimum 6 years of experience in people management with a minimum 4 years in a supervisory level
- Prefer previous JPMC experience would be preferred though not a requisite
- Prefer familiarity with legal documents such as information subpoena's, restraining notices, levies, garnishments and court orders preferred
- Attention to detail and analytical skills
- Excellent Communication (verbal & written) and Inter-Personal skills
- Self motivated and able to motivate the team
- Organizational and leadership skills
- Strong thinking, planning, and initiative execution
- Experience in production, process improvement, and strategic planning
- Demonstrated abilities around analytical thinking and issue & conflict resolution
- Ability to operate effectively in an environment that involves
- Constant change
- Dramatic volume fluctuation
- Moderate degree of ambiguity
- Significant level of multiple concurrent priorities
- Application of strong judgment in balance of customer experience and risk/control
- Multiple and complex regulatory jurisdictions
- High risk (financial, reputation and litigation exposure)
- Ability to successfully communicate messages up, down & across all levels of the organization
- Prefer Bachelor’s Degree
18
Aftermarket Operations Cell Leader Resume Examples & Samples
- Business judgment
- Innovation
- Written & verbal communication
- Presentation
19
Operations Site Team Leader Resume Examples & Samples
- Meet key performance indicators targets and seek continual improvement within the team. Lead a team in a Matrix Managed Facility where direct management will be off site. Overtime is often required to meet customer commitments
- Ensure facility and support equipment are maintained. Team members must comply with EH&S policies and safe work practices. Work with the Regional Operations Program Managers to ensure training, processes/procedures, and technical instruction are in compliance
- Works with the Operations Manager on maintaining department expense budgets in accordance with planned workload
- Uses databases and spreadsheets to control inventory and project material, timekeeping, and quality processes
- Reviews resources and project load to ensure resources are fully utilized while leveraging third party panel shops and other local solutions center facilities in order to be cost effective and competitive while meeting customer shipment deadlines. Project Management
- Responsible for the quality and on-time completion of systems assigned and for the timely communication of project status to other departments
- May assist with preparing and/or validating labor estimates and monitor progress towards achieving budgeted goals. Process Improvement
- Works with the Operations Manager and Regional Operations Program Manager to provide input and execute continuous improvement tasks in production, test, and material control processes to increase quality, efficiency, and safety
- This leadership position is responsible for the following roles
- Safety and Environmental Programs
- Facility HR contact
- Facilities on-time-performance
- Facilities average-order-delivery (Cycle Time)
- Load management and capacity control
- Material Manager for the facility
- Customer Service Manager for facility
- Coordination of shipping and logistics
- Utilization of resources
- Requires a four year Bachelor’s degree in Engineering, Business, or other technical degree
- Requires a minimum of 5 years Manufacturing/ Operations experience
- Requires a minimum of 5 years Facility management experience
- Requires a minimum of 5 years Management / Supervisory experience
- Requires a minimum of 5 years Supervisory or Industrial Engineering experience in an electrical assembly environment
- Requires a minimum of 3 years Material Control and Purchasing experience
- Requires previous experience with Microsoft Office- Word, Excel, PowerPoint, Access
- Requires previous experience with project management applications
- Rockwell Automation will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen
- Familiar with project engineering processes and methodologies
- Previous experience in a job where extreme multi-tasking was required
20
Technical Leader, Operations Excellence Resume Examples & Samples
- Bachelors degree in Engineering, Sciences or Business (with a focus on Operations Management)
- Minimum 3 years of related experience
- Strong analytical and critical thinking skills; Strong interpersonal and teamwork skills
- Strong verbal, written and presentation communication skills
- Ability to work with and influence a wide range of levels in the organization
- Ability to establish positive working relationships in a global, international organization
- Ability to think and work at a “strategic” level as well as at a “project” level
- Proficiency with the English language
- Demonstrated commitment to our fundamental principles of Integrity, Respect & Excellence
21
Operations Division Leader Resume Examples & Samples
- Requires FINRA Series 7, 24, and 66, licenses
- Prefer FINRA Series 4 license (required to obtain within 120 days of hire)
- Prefers Bachelor's degree or equivalent work experience
- Requires 2 years of financial industry experience
- Must be willing to work in a Call Center environment
- Requires excellent customer service and verbal communication skills
- Prefer substantial knowledge of equity and option products, economic releases and their impact
- Action oriented - should be motivated by challenging opportunities and thrive in fast paced environments
- Composure - must be cool under pressure and in challenging situations and respond in a patient and professional manner
- Decision quality - must make consistently good decisions using blend of knowledge, experience and analysis
- Ethics and values - must act in accordance with an appropriate set of core beliefs and within JPMC's personal code of conduct
- Compliance - must be able to work effectively within numerous internal and external rules, policies, and procedures in this highly regulated industry
22
Operations Site Team Leader Resume Examples & Samples
- Functional
- Requires 3-5 years experience in the following
- Experience in manufacturing management of: facilities, material controls and/or purchasing
- Previous experience with project management and project execution
- Previous experience with Microsoft Office- Word, Excel, PowerPoint, Access
- Overtime is often required to meet customer commitments
- Previous Industrial Engineering experience in an electrical assembly environment
- SAP experience is preferred
23
Operations Division Leader Resume Examples & Samples
- FINRA Series 7 license required; Series 24 preferred
- Requires leadership experience
- Previous successful customer service or call center experience required, preferably in a Brokerage Customer Service environment
- Knowledge of the JPMorgan Chase organizational structure and the ability to work across multiple LOBs
- Demonstrated exceptional problem solving skills
- Excellent communication and strong customer service focus
- Strong computer skills - Microsoft Word/Excel
- Effective written and oral communication with good analytical skills required
24
Operations Excellence Leader Resume Examples & Samples
- Minimum of 5+ years of operations experience within a global manufacturing environment
- Strong background and success in Continuous Improvement initiatives
- Knowledge and experience in Lean manufacturing principles
- Training and development experience
- Experience leading change
- Bachelor’s degree in Engineering or related discipline is required
25
Senior Leader, Operations Resume Examples & Samples
- Translate their business process and requirements to an engineer
- Prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction
- Demonstrate a track record of improving efficiency and eliminating waste via lean initiatives, kaizen, or six sigma; formal training in these disciplines a plus
- Be a results-oriented leader with exceptional execution skills
- Measure performance via analytics and improve results by solving for root cause
- Bachelor’s Degree in Supply Chain, Fulfillment Operations, Logistics or Engineering
- 10+ years of progressive supply chain, operations management or e-commerce fulfillment experience and should include at least 2 years in senior roles
- Project management with experience leading multiple, large-scale e-commerce initiatives
- MBA with a concentration in supply chain and 5+ years of supply chain related experience
- Experience with supply chain systems (EDI, MRP, shop floor control, etc.)
- Experience running supply chain organizations within Amazon as well as previous experience at other retail companies
- Experience in using SQL and databases in a business environment
- Six Sigma Greenbelt/Blackbelt and understanding of Lean Engineering processes
26
Team Leader MBS Operations Resume Examples & Samples
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
- Escalate non-standard or high risk transactions or other activities as appropriate
- Ensure documentation prepared/ completed is accurate and properly reflects client/ business intentions and is consistent with relevant rules/ regulations
- Complete investigations- report/ escalate risk issues identified or process gaps
- Access systems, know and apply system capabilities, ensure upload/ download of information is completed timely and accurately
- Assist in analysis, development, testing and implementation of operating and process improvements
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in performance management and development activities
- Keep others informed and up-to-date about the status/ progress of projects and all relevant or useful information related to day-to-day activities
27
Digital Engineering Business Operations Pole Leader m Resume Examples & Samples
- Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science or Engineering from an accredited college university OR High School Diploma / GED with a minimum of 3 years experience in Information Systems experience
- Minimum 3 years experience in Information Systems, IT, Computer Science, Engineering, or other related field
- Strong interpersonal, collaborative and leadership skills
- Capable and influential at project management
- Quality and cost driven
- Knowledge of Finance and Business Operations and related tools and concepts
- Proven leadership skills in both business planning and information technology
- Ability to use Six Sigma tools and techniques to drive change
- Experienced in CAP (Change Acceleration Process)
- Bility to analyze
- Ability to read and
- Ability to manage and prioritize multiple responsibilities, tasks, and projects
- Ability to deal with
28
Operations Business Unit Leader Resume Examples & Samples
- Provides leadership and technical oversight for areas of responsibility
- Ensures compliance with Safety, Environmental, and Quality requirements. Identifies and promotes continuous improvement in these areas
- Responsible for the personal development and mentoring of leadership and other personnel within the plant
- Develops and maintains personnel and investment resource plans that meet companies deliverables
- Establishes direction and promote strategies to improve/optimize plant performance and operational cost
- Provide clear and effective communication at all levels of the organization
- Ensures budgets, schedules, and performance requirements are met
- Promotes the utilization of effective technical networks for development and continuous improvement
- Partners across the plant to engage, develop, and retain employees
- Leads plant and company wide initiatives and drives best practices
- Maintains operating and organizational policies and procedures for responsible areas
- Personal involvement in local community to support current and future operations
- Champion and recognize when there is a need for change
- 8+ years manufacturing experience
- 3+ years people leadership experience, prefer experience leading technical and non-technical teams
- Demonstrated leadership and interpersonal competencies including coaching, development, people management, influencing, facilitation, project management
- Ability to provide timely and constructive feedback to all employees
- Ability to interact and work with all levels of senior management to meet business deliverables
- Identify, manage, and champion change. Promote agility to meet business objectives
- Ability to create an inclusive environment to promote creativity and contributions from all employees
- Results orientation with the ability to make effective decisions after consideration of multiple courses of action and impact to various individuals and/or groups
- Practice candid dialogue to resolve differences of opinion and build stronger solutions
- Self initiative to identify and promote new ideas to improve team and plant performance
- Strong work ethic including honesty, integrity, and commitment to task
- Ability and understanding to address performance management issues to resolution
- Experience facilitating and establishing effective goals for direct reports and teams; completing timely and substantive reviews
- Strong personal computer and analytical skills
- Ideal candidate will be open to future relocation
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Operations Division Leader Resume Examples & Samples
- Requires 3+ years of experience in either comparable audit role or Auto industry role
- Requires management experience with proven depth of experience needed to manage remote employees
- Requires project experience, prefer process improvement experience
- Strong analytical, written and verbal communication skills Proficient PC skills with working knowledge of Excel and Word
- Approximately 50% Travel required, including overnight
- Prefer B.S. degree in Accounting, Finance or Business
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Team Leader, Freed Operations Resume Examples & Samples
- In charge of site-survey
- Confirming Control and Server Room locations
- Providing final information to all vendors of the OPS aspects prior to installation start
- In charge of generating the report post the site survey
- Responsible for assigning crew members for installations & site operations
- Oversees and supports all site assigned to you by the US Operations Manager from the OPS POV
- In charge of training and growth opportunities for your team members
- In charge of updating the OPS crewing plans with the other Team Leads & US Operations Manager
- Orchestrating 24/7 support as needed to your sites and your team members
- Hand-on fieldwork support, installs and other projects/tasks if needed
- Willing to work long hours, nights & weekends
- Willing to travel up to 60% to support projects site survey, install or tier 1 work
- Responsible for hiring and managing expectations of under performers with the US Operations Manager
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Operations Work Team Leader Resume Examples & Samples
- Quality: Ensure the team's performance and accountability to zero defects. Responsibilities include identifying and solving department problems that cause poor quality. Must partner with customer service and corporate quality teams to ensure the identification of quality issues and their root causes, as well as, designing and implementing solutions. Must also manage and monitor compliance to HMI quality plan and ISO 9000 certification
- Reliability: Ensure 100% on-time delivery of quality products to the customer
- 100% Value: Responsible for continuously improving the processes of operations by eliminating the seven forms of waste and creating processes that add 100% value to the customer
- Pull System: Responsible to create an operation that produces product only to customer demand (takt time) using one-piece-flow
- Safety: Ensure a safe working environment for all employees and visitors. Responsible for the team's safety program, implementation and commitment to 5-S principles, ensuring all safety training and development is completed for all employees, administration of safety policies and procedures, and compliance with all state and federal legislation. Manage and monitor the achievement of corporate and plant environmental goals
- Professional Challenge/Participation: Responsible for motivating and involving employees in improving processes through creativity, problem solving and learning. This is accomplished through setting expectations, teaching, encouraging, coaching and holding direct labor employees accountable to utilize standardized work to improve operations, as well as, participating in the implementation of improvements through day-by-day kaizen. Solicit employees' ideas for improvement and create a work environment where employees are encouraged to take risks and share their ideas for improvement
- Recognition/Feedback: Responsible to show appreciation of those individuals and teams that demonstrate outstanding performance, which is directly aligned with the company's Blueprint for Corporate Community. Also responsible for providing timely feedback including formal performance reviews, performance coaching, and discipline
- Staffing/Development: Responsible for employee selection (determining staffing levels & skills required) and training. Also responsible to help employees to develop new skills that will allow them to increase their contribution to the business and improve the processes of the operation
- Continuous Improvement: Responsible for facilitating change by using kaizen as a tool to improve the organization's capability by utilizing people's skill to solve problems proactively and constantly move towards the ideal situation or 'true north'. Responsible for engaging in kaizen activities everyday to proactively go after problems with a shop floor focus
- Shop Floor Focus: Responsible for spending 80% of time directly on the shop floor where the key value added activities take place, so one can understand the current status of the operation and gain direct input from employees in order to make improvements
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Team Leader Lending Services Operations Resume Examples & Samples
- Managing a team that administer loan information given by Agents on participations and Customers on syndicated or direct deals including verification of limit available, accuracy of calculations, and disbursement/application of funds
- Ensuring that terms and conditions of authorizations and/or loan documentation are being adhered to including pricing, term, and amount
- Communicating effectively with various contacts including Agent Banks to resolve issues on a timely basis
- Recognizing and bringing exceptions to policies and procedures to the attention of management for resolution when required
- Developing a solid knowledge of ACBS setup and transactional recording to ensure accuracy of accounting and business line dissemination
- Assist Manager and Director in various team-related tasks, resolution of exception items as well as special project-related work
- Oversee and monitor team productivity, staffing and work volume information and report to manager on a weekly basis
- Provide guidance and coaching to immediate team staff
- Knowledge and skills with corporate loan product, credit life cycle, experience with a major lending platform is required
- Advanced computer skills, particularly MS Office Suite - Excel, Access, Word, Power Point
- Strong organizational and communication skills a must
- Strong collaboration, leadership and team-building skills
- Analytical and detail-oriented
- Self-Motivated problem solvers
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Operations Division Leader Resume Examples & Samples
- Ownership, resolution of Customer Impact issues, Service Failures, implementation of preventive measures
- Establish Efficient Hiring practices & ensure right quality talent is hired
- Establish an environment of Risk Awareness, controls & compliance, through planned inspection, results review, Process & metrics review, action plans for red flags, deviations
- Track effectiveness of BCP Plans & ensure Control Self-Assessment action plans are implemented within the stipulated time frame
- Understanding of Mortgage document and I vault knowledge are preferred skills
- Previous experience in banking is a must and Mortgage is preferred
- Strong process orientation and control identification and implementation ability
- Skills to independently manage and own process and people related deliverables
- Self-driven to drive a strong team culture based on the firms culture and conduct expectations
- Strong collaboration ability with ease in communication and be engaged with remote management reporting structure
34
Lean Leader MR Operations Resume Examples & Samples
- Active participation in defining and implementing Lean Maturity Roadmaps and annual Lean Strategic Plans
- Management of mini-transformations (defining work plans, coordinating team members). Maintains strong communications and partners with other Lean Leaders to ensure consistent application of lean tools and a high degree of standardization between plants of MR
- Value Stream Mapping and gap closure
- Evaluate and prepare Lean Training Plan as well as training and coaching line Management and new transformation trainees to secure ownership
- Track and record Lean Team Activities (5S, Philips Excellence Training, Kaizen)
- Define, coordinate, implement and certify self-directed work teams (SDWT)
- Responsible for Lean assessment, implementation and follow-up
- Play an active role as change agent to facilitate implementation of Lean initiatives
- Establish processes to ensure knowledge sharing across units and MR sites
- Not only accountable for the broad-based application of Lean principles throughout the organization but also responsible for ensuring the sustainability of the Lean program via generating enthusiasm for Lean and ensuring that trained Lean resources are in place on an ongoing basis
- Consistent achievement of financial and other performance indicators
- Drive Lean Training and be the reference point for Global Lean community
- Encourage Networking and be the catalyst in best practice sharing
35
Leader, Operations Resume Examples & Samples
- Excellent interpersonal and communication skills, both written and verbal
- Proficiency of Microsoft Office Software Suite particularly Word, Excel, PowerPoint and Outlook
- Experience with LEAN manufacturing practices and continuous improvement concepts desired
- Ability to plan, assign and monitor work, motivate and coach staff
- Experience supervising bargaining unit employees is desired
- 2 years' of experience utilizing computerized information systems and software. Oracle (OPM and EAM) is preferred
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Leader, Business Operations Amazon Business Resume Examples & Samples
- Own and facilitate core business processes for the organization such as the three year planning process, annual roadmap review process, annual operational planning process, and team and senior executive goal process including defining the rhythm for the business, identifying and teeing up the right agenda, program visibility and tracking, actions and follow-up, etc
- Drive the process for creation and reporting of business operations goals, metrics, and dashboard for AB with the intent of identifying and driving towards operational excellence and continuous performance improvement for all aspects of the business
- Drive VP operational initiatives as they come up
- Engage and be the cross-team liaison with Finance, HR and Recruiting, Infrastructure, Legal, etc
- 7+ years of work experience in business operations program management, ideally in a fast-paced, rapidly growing and changing organization
- 5+ years of cross-functional experience working alongside and influencing senior leadership teams
- Passion for being hands-on and diving into the details
- Organization, planning, and business skills alongside strategic thinking ability
- Ability to communicate compellingly in writing coupled with ability to present to all levels within the enterprise
- Action-oriented with the ability to set and prioritize one’s work and drive team progress in key areas by being proactive, detail oriented, and a team player
- Keen understanding for how to deliver excellent results within a talented team, as well as being able to drive change across other organizations
- Ability to innovate while maintaining a focus on the customer and quality
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Site Leader & Operations Director Resume Examples & Samples
- Manage all costs of production to meet and exceed targeted goals for labor, material and overhead costs
- Make decisions around site discretionary spending which will meet or exceed AOP and business needs
- Develop and manage an operational strategy which is aligned with, and achieves, overall long term Thermo Fisher Scientific BPD business goals
- Plan and direct operational activities of the site to achieve shorter term business targets as well as benchmark performance in the areas of quality, delivery and cost
- Create a long term vision and plan to achieve that vision for the Millersburg, PA and Matamoras Mexico sites, communicate the vision and ensure staff alignment to work towards that vision Act as a champion for the implementation of PPI (Practical Process Improvement) and PPI Lean Enterprise
- Develop and maintain a positive reputation in the market with customers, commercial team, suppliers, partners, local community, and regulatory/official bodies
- Actively manage both internal and external communications with employees, other levels of management within the company, customers and the community
- Report Site performance, including scorecard metrics, to all company stakeholders Ultimate responsibility for Site Health, Safety, Regulatory & Environmental Compliance
- Exceptional people management skills Exceptional verbal and written communication skills
- Demonstrable leadership skills and qualities
- Absolute integrity and transparency
- Ability to instill confidence within staff, Thermo Fisher Scientific and customers
- Working knowledge and proficiency of MS office products
- Oracle experience preferred
- 5+ years experience managing in a manufacturing environment along with experience in operations or other functional management at the plant level
- Pharma, Biotech, medical device manufacturing or product engineering experience preferred
- Degree level or higher/equivalent) – Business, Chemistry, Biology, Quality, Engineering or related fields. MBA preferred
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Team Leader, U-edm Operations Resume Examples & Samples
- Accountable for the day to day operational effectiveness of multiple processes and non-exempt level roles, within assigned vertical team
- Act as a subject matter expert (SME) and “go-to” technical and systems resource for team members, clients and other departments
- Communicates goals and manages workload through daily huddles and whiteboard numbers
- Works with employees to improve performance, provides ongoing feedback, and develops plans with employees to identify career development opportunities
- Recognizes and celebrates department and individual accomplishments
- Identifies opportunities for process improvements, and recommends changes as appropriate. Participates in BPI projects, implements and executes opportunities
- Perform weekly audits and QA on team’s performance and work
- Partners with Human Resources regarding some aspects of staffing, evaluating performance and staff development. Other responsibilities include, timekeeping, and leave requests
- Regarded as second level escalation point for complex client issues
- Participates in client calls supporting Client Rep
- Responsible for team performance and client engagement as it relates to Ecova’s day-to-day interaction with a set of contractually unique clients and their book of business
- Foster and support a culture of teamwork to build employee commitment and enthusiasm for the success of the team and our business
- Collaborates with Training to determine the needs of the team and employees to ensure levels of quality are being met
- Build relationships with peers to develop cross functional knowledge base and share best practices
- Partners with other departments to improve client and employee experience
- Partners with other Team Leaders in support of continuous improvement and implementing strategic decisions made by senior leadership
- Responsible for maintaining and managing assigned employee engagement budgets
- Requires a high school diploma or its equivalent
- BA degree preferred or equivalent work experience
- Minimum 2 years leadership experience within a team or organization required
- 2-3 years supervisory experience preferred
- In-depth knowledge of Ecova’s full suite of services preferred
- Must have strong computer skills, including intermediate level aptitude in Word, Excel, Access, Outlook, and Internet and several customized Ecova systems (including but not limited to Avi, Workflow)
- Ability to manage expectations with employees and clients
- Demonstrates the ability to voice concerns with management and executives
- Must demonstrate strong leadership principles
- Ability to adapt to and lead change
- Strong understanding of Ecova’s departments and processes
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DRA Operations Group Leader Resume Examples & Samples
- Bachelor's degree, preferably in a science-related discipline
- Minimum of five years' experience in pharmaceutical regulatory affairs operations, with a good understanding of drug development
- Recent direct line management experience, including experience in hiring, coaching, mentoring for development, and providing leadership to groups of two or more employees
- In-depth knowledge and experience with submission-related FDA regulations and guidelines for both paper and electronic (eCTD) submissions
- Excellent MS Office skills (Word, Excel, PowerPoint)
- Ability to work effectively within tight timelines, often under pressure, and to provide leadership to team members
- Ability to effectively communicate with senior management and work in close collaboration with international colleagues
- Experience with electronic publication tools and records management/archiving
- Effectively manage and develop local DRA Operations staff to ensure high quality documentation submitted, in compliance with company standards
- Accountable for oversight of US submission planning (IND, NDA, SPL, REMS, drug listing and associated maintenance activities) including resources and timing for all products and, when necessary, establish submission prioritization, in collaboration with US DRA management and US DRA Project Leaders/Managers (US DRAPLs/PMs)
- Accountable for timely FDA submissions (IND, NDA, SPL, REMS, drug listing and associated maintenance activities) to the required level of quality
- Accountable for appropriate implementation of and compliance with company SOPs, policies, templates and guidelines within US DRA Operations, as well as identifying the need for and contributing to creation of new or updates to existing quality documents
- Responsible for ensuring inspection readiness of the US DRA Operations staff, documentation and related systems
- Responsible for ensuring appropriate management of US documentation, tracking of submissions, editing, publishing, compiling, submission and archiving
- Responsible for the interface, communication, transparency and operational leadership with regard to US documents, in close collaboration with relevant DRA groups in Allschwil (e.g. Documentation Group), US DRA management and other Actelion line functions, as appropriate
- In collaboration with US DRA management and US DRA PL/PM, create and maintain US-specific document templates
- Build and maintain effective, transparent relationships with US affiliate DRA Operations and Allschwil Documentation and Operations Groups to maximize effectiveness of resources and ensure quality and consistency of submissions
- Responsible for long-term prioritization and resource management of regulatory operational activities, including submission lifecycle of all regulatory submissions, with appropriate QC activities
- Proactively identify, develop, update and implement DRA-related electronic publishing and submission tools in line with US-specific requirements and contribute to global initiatives
- Take leadership role in proactively identifying impact of new regulations and guidances on regulatory operational activities
- In collaboration with US DRAPLs/PMs, support US DRA Operations representation on Clinical Trial Teams
- Accountable for overview and management of vendor contracts related to regulatory operations, including reconciliation of invoices
- Ensure contribution to and support of new processes in alignment with evolving organizational changes
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Asset Leader / Operations Manager Resume Examples & Samples
- Safely produce quality products and services
- Effective leadership of converting teams
- Build talent of teams
- Proper representation of operating units in staff coordinated activities
- Collaborative support in Product System and site management
- Assets (materials, costs, procedures, inventories, equipment, and personnel) properly managed, maintained, and developed
- Positive work environment maintained to promote safety, housekeeping, employee relations, and continuous improvement
- Developing and maintain a safe operating environment (i.e. EHS management)
- Enforce quality requirements and centerline systems
- Manage COM (i.e. operating supplies, maintenance, labor, gap closure savings, etc.)
- Providing day-to-day direction to the UCTAD converting asset team
- Development of team objectives
- Development and management of Continuous Improvement / Tactical Implementation Plan and Daily Accountability Process using LEAN and OPEX thinking / tools
- Providing constructive coaching to hourly team members
- Collaborating with staff Planning on the production schedule and re-sieves
- Deliver customer service
- Communicate efficiently and effectively with mill leadership
- Support mill initiatives on Safety, Quality, Reliability, S&O capability, and Culture of Accountability
- Ability to lead the development of Asset objectives and goals and action plans to achieve them
- Ability to lead organizational change, builds relationships, and make good use of available resources
- Ability to confront problems and handle conflict
- Ability to problem solve and set priorities, generating new ideas and improved ways of working while maintaining effective control
- Demonstrated capability associated with the One KC Behaviors
- Bachelor’s degree from an ABET accredited College or University
- Minimum of 3 years of experience in a high-speed industrial manufacturing environment
- 5+ years’ experience in a high-speed industrial manufacturing environment preferred. Experience in a leadership/supervisory position preferred
- 5+ years’ experience with high speed converting processes and equipment in a plant support role
- Experienced with LEAN Manufacturing and problem solving
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Business Unit Leader, Operations Resume Examples & Samples
- Demonstrated evidence of being an effective team player and leader High levels of initiative to manage competing priorities and meet critical deadlines
- Tertiary qualifications in engineering, science or similar
- Comprehensive industrial experience in pharmaceutical (or FMCG) in manufacturing
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Leader, Operations & IT Manager Resume Examples & Samples
- Responsible for define, communicate and monitoring, based on the objectives and pillars established by MCCA and MasterCard Inc, the strategic operational planning of MCCA (Goals, KPIs, programs and initiatives)
- Responsible for define and monitoring the Budget execution of the operations area of MCCA
- Responsible for assure the right and continuous work of the authorization, clearing and settlement process for the participants of the MCCA
- Responsible for develop, communicate and implement the IT strategy in MCCA (Policies, methods, standards, tools and KPIs) aligned with the objectives and goals established by the senior management
- Responsible for customer service actions in front of the clients of MCCA in order to attend and support the escalating issues reported by the customer and manage the response with the responsible team in MasterCard Inc
- Manage projects of switching for customers of MCCA in front of MasterCard Inc
- Report periodically the KPIs of the operations area in front of the: Operations Committee of MCCA and customers participating in the MCCA switching process
- Responsible for the Business continuity plan in MCCA. Develop, communicate, training and maintenance the plan
43
Operations Excellence Leader Resume Examples & Samples
- BA/BS degree in a technical discipline and 5 years related experience
- 8 years of experience may substitute in lieu of formal education
- Project Management Professional (PMP) from Project Management Institute desired
- Must be able to complete Black Belt or Lean Expert certification within 24 months after hiring
- Demonstrated strong project management skills
- Knowledge of ISO quality management system requirements and sustainment
- Effective change agent, understands and applies stakeholder analysis and planning
- Process improvement knowledge/technical expertise
- Bias for action/ability to get results
- Strong teambuilding skills
- Strong influential skills to positively influence others
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Operations Division Leader Resume Examples & Samples
- Ensure that all work completed by team is within guidelines
- Appropriately escalate, and help resolve review and data entry issues as warranted
- Complete employee performance reviews annually and continually develop staff
- Excellent computer navigational skills (Microsoft Office)
- Three years of supervisory or project management experience required
45
Team Leader, U-edm Operations Resume Examples & Samples
- Accountable for the day to day operational effectiveness of multiple processes
- Communicates goals through daily huddles and whiteboard numbers
- Partners with Human Resources regarding some aspects of staffing, evaluating performance and staff development. Other responsibilities include timekeeping, and leave requests
- Act as a subject matter expert (SME) and “go-to” technical and systems resource for team members and other departments
46
Operations Data Quality Team Leader Resume Examples & Samples
- Assesses the relative priority of the request against others from same or other business teams
- Provides management oversight of new product initiatives to ensure appropriate delivery to the business
- Gathers information and review processes
- Implements new procedures, metrics and targets
- Manages planning, operation and problem solving so that team meets its goals and SLA
- Ensures team stays on schedule and meets their daily requirements or performance metrics
- Works closely with other team members to resolve issues/ incidences and report as required on performance, issues and resolutions
- Disseminates information to team and forward information to line up
- Bachelors Degree or equivalent experience; At least 2+ years exp in accounting, auditing, IT, finance
- Advanced knowledge of SQL and Access
- Strong experience in Excel, Power Point, creating and designing reports is required
- Demonstrable time and team management skills, with the ability to work effectively in a cross-functional envior
- Ability to adapt to a constantly changing environment and work independently
47
Senior Leader, Operations Resume Examples & Samples
- Apply leadership skills and Lean Manufacturing principles to guide and train both peers and subordinates in Lean Manufacturing based continuous improvement
- Achieve department safety, on time delivery, cycle time, replenishment time, and first pass acceptance goals
- Eliminate wastes through standardization, best practices, line stops, and verbatim compliance
- Establish productivity standards and measurement systems to continuously monitor processes and evaluate results for areas of improvement
- Establish a culture of disciplined thought and teamwork
- Ensure strict adherence to both internal and customer requirements
- Evaluate the performance of production supervisors and assist in planning for performance improvement
- Resolve production, equipment and systems problems; assist in the revision of work instructions; and assist and ensure that adequate training of personnel is conducted and maintained
- Ensure that appropriate training of personnel is conducted and maintained
- Provide employee counseling and participate in conflict resolution as needed
- Oversee safety programs to raise employee awareness, conduct routine safety audits to assure compliance, develop procedures to minimize safety hazards, recognize and correct unsafe conditions and acts, and investigate incidents
- Product Engineer responsibility for some production lines
- Ensure that work instructions and mill instructions are current
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Operations Division Leader Resume Examples & Samples
- Understanding of process management
- Strong business process, policy and procedure knowledge
- Experience in a large department or group within an Operations function strongly preferred
- Proven leadership ability and ability to manage others
- Proven ability to effectively communicate - verbally and in writing - with multiple levels of management
- Demonstrated ability to proactively identify and execute areas to improve business operations
- Proven ability to handle multiple priorities, meet deadlines and effectively manage through change and shifting priorities
- Strong experience identifying and mitigation risks through effective controls design and execution
- Card and Overdraft Collections experience is preferred
49
Operations Excellence Leader Resume Examples & Samples
- Ensure the safety of our people and our products always
- Attend and support all line meetings as part of the daily direction setting process
- Work with Production Leader and Maintenance Leader in the development and execution of the Plan for the Day and loss elimination
- Owns Centerline Management system for the line. Routinely coaches operators and mechanics on the execution and adherence to this system. Leads process definition to identify Centerline targets and document standards
- Owns the Finished Product Quality system for the line
- Maintain up to date Centerlines targets and track/check compliance to standard
- Meet with each shift daily to review and prioritize unresolved issues
- Support off shift critical work and emergency repairs where required
- Provide trended data, ad hoc reports as requested by plant teams
- Conducts recurring Loss Analysis and partners with Line Lead to develop short term improvement plans
- Uses Plan-Do-Check-Act thought process to analyze line data to identify and prioritize loss elimination opportunities through the Daily Direction Setting cycle
- Leads continuous improvement problem solving approach and trigger system to start the problem solving cycle
- Perform Root Cause Analysis on safety, quality and major losses / chronic losses as necessary
- Plans and coordinates training to others who will support the Process Improvement initiatives
- Design, drive and perform analysis of recurring transactional and effort based work processes. Drive and track these projects to successful completion
- Develops control strategies and troubleshooting guides to enable operators to respond to sporadic losses
- Ensures data is integrated into Daily Direction Setting process
- Owns integrity of OEE calculations through Informance and other line event data tracking systems
- Conducts regular and periodic audits of daily management systems
- Provides technical direction/guidance to personnel as required
- Networks and shares best practice with other locations internal and possibly external to the plant
- Will be a member and valued contributor to one of WhiteWave’s Operational Excellence Pillars
50
Operations Division Leader Resume Examples & Samples
- Interact extensively with business partners to drive control discipline, performance quality, productivity and loss recovery
- Provide oversight for day to day operations of a book of action plans related to regulatory, procedural or performance expectation gaps identified within the business
- Manage a team of Team Leaders and front line staff, with ownership of procedures and related controls
- Work with Business Support teams to maintain procedures, business maps, and key process controls
- Prefers 5+ years of Operations experience
- Experience in a large department or group within an operations function strongly preferred
- Experience working remotely with a supervisor and/or other team members
- Must be a strong verbal and written communicator with all levels of leadership and front line. Must be able to articulate complex business operation to any audience to ensure understanding
51
Leader, Operations Resume Examples & Samples
- Knowledge of Contact Center Systems and day to day operations management of supervisors and associates
- Demonstrated experience with client communication; associate interaction, including training, coaching
- Demonstrated knowledge and experience with real estate transactions, and mortgage industry
- High School Diploma or GED required Associate’s or Bachelor’s degree preferred
- Five + years Operations Management role with strong customer service experience, preferably in a production environment
- Experience leading a team strongly preferred
- Familiar with and working knowledge of contact center systems: IEX, NICE, Cisco, etc
- Intermediate user of Word, Excel and PowerPoint Proven analytical skills; should be able to analyze and summarize data
- Client relationship experience
- Leverage technology to create efficiencies
- Thrive in a fast paced, constantly changing environment
- Work Hours: MONDAY - FRIDAY 6:50 - A.M. - 7:00 P.M. Saturday 6:50 a.m. - 5:00 p.m
- Must be flexible to work evening hours and one Saturday 7:00 - 7:00 p.m. shift as coordinated with team
