CIB Operations Resume Samples

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LD
L Denesik
Lottie
Denesik
592 Kuhn Spur
New York
NY
+1 (555) 479 8577
592 Kuhn Spur
New York
NY
Phone
p +1 (555) 479 8577
Experience Experience
06/2016 present
San Francisco, CA
CIB Operations Transfer Agency
San Francisco, CA
CIB Operations Transfer Agency
06/2016 present
San Francisco, CA
CIB Operations Transfer Agency
06/2016 present
  • Assist in the performance of on-going investor monitoring obligations
  • Provide regular and structured feedback to the Operation Manager on KPI/MIS status
  • Assist in the identification of investors that may create money laundering or reputational risks
  • To provide ongoing support and advice on financial crimes issues, and alert management on risks
  • Use technical, functional or product specific knowledge to execute promoter driven or JPMinternally driven initiatives
  • Ensure that all fund static data changes are performed in accordance with departmental procedures and company policies
  • Monitor workflow and swift queue for deal receipt
09/2012 12/2015
Philadelphia, PA
Cib-operations
Philadelphia, PA
Cib-operations
09/2012 12/2015
Philadelphia, PA
Cib-operations
09/2012 12/2015
  • Provide support on specific projects relating to clients, process improvements and product development
  • Work closely with Middle office managers to coordinate trade migrations, control framework review and procedures relating to the businesses involved
  • Manage and lead a team and provide regular performance reviews, training, coaching and guidance to team members
  • Managing all aspects of staff from recruitment, engagement, performance, training/development and work allocations
  • Providing input, development and management of projects on client transitions, system enhancements and end to end process reviews
  • Identify and lead change with system development and process improvements to prevent bottlenecks and improve efficiency
  • O assist in developement, coordinate and execute on merger related activities for the program
08/2009 05/2012
Boston, MA
CIB Operations
Boston, MA
CIB Operations
08/2009 05/2012
Boston, MA
CIB Operations
08/2009 05/2012
  • Work with Product, Network Management, Sub custodians and Vendors to resolve day-to-day issues identified through daily operations and enquiry management
  • Support Regional Management in working with Local Ops managers in day to day Operations management
  • Work with Product, Network Management and Operations Management to resolve day-to-day issues
  • People Management: Management of team & individual performance & development
  • Assist the team Manager in the day-to-day management of the instruction process ensuring effective workload balancing for team members
  • Manage relationships with key functional partners including product development and network management teams
  • Work with Product, Network Management and Operations Management to resolve day-to-day issues as related to Asset Servicing Enquiries
Education Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Howard University
Bachelor’s Degree in Accounting
Skills Skills
  • Excellent analytical and research skills, detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties
  • Display strong drive and enthusiasm, highly numerate and have strong analytical skill, highly self-driven and proactive
  • Ability to operate within very small teams and successfully leverage the broader organisation to complete high quality deliverables within timeframe
  • Business Knowledge: Strong Product & Business Knowledge across EMEA Funds administration services
  • Ability to understand big picture, whilst being able to drill down into the detail
  • Business Knowledge: Strong accounting knowledge of Mutual funds across EMEA Funds administration services
  • Strong team player with excellent partnering and influencing skills. Able to work cross regionally with line management and Controls colleagues
  • Strong end to end knowledge, and ability to utilize your network to work across a broad number of functional areas
  • Ability to work across products (FA, FR, TA, Tax, IO, Perf). Key attribute will be ability to be informed of detail across the product set
  • Excellent communication and interpersonal skills, ability to develop strong working relationships
Create a Resume
1

CIB Operations Operational Risk Manager Resume Examples & Samples

  • Executing the SOX program across Global Commodities Operations
  • Coordination and oversight of the RED drills
  • Supporting and partnering with core operations functional managers
  • Ensuring full understanding and adherence to all policy guidelines and procedural changes, as well as identifying potential control gaps
  • Reviewing control and performance indicators, analysing trends and reporting of issues/errors/breaches
  • Coordination of internal, external audit and compliance reviews
  • Oversight of client money controls to ensure regulatory compliance
  • Responsible for Business Continuity planning
  • Calm, well organised, independent self starter, capable of self prioritization and appropriate escalation
  • Ability to drive results through a ‘hands on approach&#8217
  • Minimum of 2 years Commodities experience
  • Risk and Controls background is preferable but not essential, plus operations and project management skills
2

CIB Operations Resume Examples & Samples

  • Analyse the financial regulatory reform impact to ASPAC based clients, clients of ASPAC entities and Asia DPC operation support teams
  • Own the requirements and solutions for DPC owned functions to meet financial reform requirements
  • Define requirements for ASPAC reporting metrics and operational workflows
  • Manage financial reform and non financial reform change projects
  • Engage actively with global/ regional project teams to develop, plan, and implement projects/initiatives on a timely basis
  • Active stakeholder management and reporting of project status
  • Perform business analysis, project management and testing for each delivery
  • Lead and support implementation phases for each delivery
  • Identify and manage resolution of risks and issues, escalating where appropriate
3

CIB Operations Resume Examples & Samples

  • To produce and explain daily P&L / Risk but also ensure its accuracy. The successful applicant should have a good understanding of the greeks and be able to explain their movements
  • Maintenance of trades throughout their life, including ensuring accuracy of deal loading, trade fixings, understanding the cashflows associated with each trade etc
  • 3 To be able to identify areas of improvement and implement new procedures or to change existing process flows to ensure tight controls front to back
  • Build strong relationships across FO (traders and marketers), Accounting, Settlements and Technology
  • Extremely detail oriented, with a strong knowledge of interest rate derivatives
  • Analytical and quantitative aptitude - it is essential to understand the "greeks" and be able to explain their movements
  • Change Management : Adaptability to learn new tasks and demonstrate a willingness to understand the detail of a process
  • Understanding of the transaction flow: Ability to look at the overall process and explain it to others
  • Time Management: Organization and prioritization of tasks, setting own deadlines and working to defined targets
  • Technical skills : The daily tasks will involve using several applications as well as the standard desktop so must have an aptitude for this
4

CIB Operations Resume Examples & Samples

  • Manage the client on-boarding (including KYC) process
  • Liaise with the business and directly with Clients as required to obtain Client OnBoarding requirements and ensure efficient Client OnBoarding
  • Review all KYC Records for accuracy / completeness / compliance with AML, CIP and sponsorship requirements; Communicate required actions to staff
  • Meet with business to conduct workload planning, review status of key on-boardings and prioritize open requests
  • Liaise with various groups like Legal, Compliance, Credit ,and Operations to remove roadblocks impeding the on-boarding process on-behalf of team
  • Provide guidance and oversight to onboarding team with respect to policies, priorities and procedures
  • Liaise with team leads within region and across regions to facilitate knowledge sharing
  • Identify and execute process improvements and provide SME support on key process and technology initiatives
  • Setting up the KYC template and establishing correct background definition (including determining customer type)
  • B.S. Degree or equivalent preferred
  • Knowledge of financial industry with in depth expertise in multiple lines of business (ie Futures & Options, trading, prime brokerage, loans...)
  • Familiarity with client on-boarding processes, KYC systems and workflow tools
  • Detail oriented work ethic and strong controls mindset
  • Ability to successfully motivate teams to deliver high quality and timely results
5

CIB Operations Fixed Income Associate Resume Examples & Samples

  • Daily management and leadership of a small team
  • Management and Oversight of the off shored Global Settlement functions working to ensure a full resilient model across business lines
  • Ownership for quality and control of team’s output
  • Escalation point for production issues within location
  • Responsible for understanding root cause of problems and implementing long term solutions/preventative measures
  • Ensuring strong collaboration and partnership / continued development of good relationships with key stakeholders
  • Delivering on and defining continuous improvements which could include; streamlining, knowledge sharing / training / resiliency, control reviews and implementation of changes as necessary
  • Some exposure to recruitment, PMC reviews and performance management
  • Responsibility for team development, to include; succession planning, team resiliency, staff retention and engagement
  • Good working knowledge of and where necessary hands on support of BAU processes as required
  • Focus on staff development and succession planning
  • Good interpersonal skills, ability communicate to all and deliver key and / or difficult messages
  • Initiative to identify potential risks and/ or issues presenting options for resolution
  • Financial services experience with an interest in securities and investments
  • Strong controls and regulatory focus
  • Experience within Prime Brokerage / Securities Settlements
  • Understanding of EMEA markets
  • Technical knowledge of securities transaction processing
6

CIB Operations Resume Examples & Samples

  • Single point of contact for all assigned Clients
  • Effectively manage clients queries, ensuring they are investigated and resolved in a timely fashion
  • Liaising with internal departments to resolve discrepancies
  • Communication of open issues to the client and Account Manager in a clear and concise manner ensuring a full understanding of the issue
  • Manage Client allocations and trade bookings
  • Investigate and resolve discrepancies with client cash settlements
  • Identify opportunities for process improvement and work with the relevant partners to deliver to the business
  • Conduct reviews of all client accounts to assess operational efficiency and client requirements
  • Client visits
  • MI and Trend analysis
  • Ability to work under pressure, prioritising tasks according to risk and client profile
  • Excellent communication and interpersonal skills, ability to develop strong working relationships with marketers, clients, traders and other support teams
  • Strong leadership skills. Ability to take ownership and responsibility
  • Team Player, but able to work independently
  • Experience within an operations environment
  • Ability to help change and improve the process
  • Ability to face off with clients and address their needs proactively
  • Strong derivative product knowledge (Knowledge of Equity Swap and Delta One products an advantage)
7

CIB Operations Resume Examples & Samples

  • Experience in leading several complex systems conversion projects
  • Expertise in project management discipline and techniques
  • Ability to lead and motivate cross-functional teams and interact with all levels
  • Strong verbal and writing skills
  • Intermediate knowledge level of Microsoft Project
8

CIB Operations Resume Examples & Samples

  • Link with Project Managers to co-ordinate an effective NAV STP PMO function including achievements reporting & tracking, scorecards, FASTboard / Issues management and Milestone management and planning
  • Develop and implement effective communications plan covering all programme activities
  • Support all Fund Accounting change for PMO functions including NAV STP, Financial Reporting, and Trades Utility
  • Develop and improve an effective ATC mechanism across Fund Services to give Operational managers clear line of sight on upcoming change
  • Work with Fund Accounting Management Team and Finance teams to provide a Business Governance function linking Financial plans to business delivery and impacts
  • Work with Project Manager and solutions teams to ensure that E2E Operating model remains effective across sub projects
  • Work with specific Utilities to develop and align strategic roadmap with Fund Accounting priorities
  • Fund Accounting core processes
  • Operational management & practice
  • Exceptional communication skills to influence and update at all levels
  • Project Management proven by successful implementation
  • Experience of a managing across multiple workstreams at a global level
  • Ability to manage both directly and indirectly to deliver results
  • Ability to plan and deliver training
9

CIB Operations Resume Examples & Samples

  • Manage the day to day project execution
  • Communication to project stakeholders locally & to distributed operations stake holders
  • Track project status and provide status reporting to global implementation lead & senior stakeholders
  • Track issues and manage the resolution process
  • Facilitate the Implementation project kick-off and status meetings
  • Gain approval for the implementation schedule and project plan at fund domicile location
  • Support the deployment in a pragmatic hands on manner where appropriate
  • Measure improvement in operations environment against the project success criteria
  • Working with offshore support team re work profile changes , updates etc
  • Creates application change requests and highlight functionality gaps/bugs where appropriate
  • Supports the future state operating model manager and other program/business stakeholders based on knowledge gained through the deployment
10

CIB Operations Resume Examples & Samples

  • Responsibility for support for the settlement of Fixed Income activity in EMEA/GEM, Credit Markets and Rates businesses
  • Identify trade discrepancies and unmatched trades in order to minimize the risk of potential fails
  • Production of trade status reports (e.g fails, bond borrowing etc)
  • Frequent contact with Trade Support / Middle Office and front office traders to resolve potential settlement issues
  • Daily communication with domestic agents to maximize settlement efficiency
  • Daily communication with reconciliation areas to resolve bond and nostro breaks in a timely manner
  • Comprehension of bond management between Local Markets and Euroclear to facilitate cross border activity
  • Ensure continuity of daily trade processing to allow for greater STP and exception queue monitoring such as client and issue reference data and cash accruels
  • Daily interaction with Treasury and Money Desk Group to allow for the necessary funding required for settlement to take place
  • Co-ordination of syndication and settlement of New Issues
  • Escalation of issues where appropriate to Management
  • Good Fixed Income or Equities product knowledge
  • Experience within Operations, preferably within an Investment Banking environment
  • Proven experience of managing people and teams in a Financial Services environment
  • Understanding of settlement platforms and awareness of funding deadlines
  • Analytical & problem solving skills, risk management knowledge & control skills, knowledge of financial instruments including Equities and Fixed Income
  • Knowledge of Euclid (preferable not essential)
  • Ability to adapt in an ever changing environment
  • Ability to work under pressure due to cut-off times and volumes
  • The ability to partner with a wide variety of diverse groups
11

CIB Operations Resume Examples & Samples

  • Pre-matching and settlement of equity trades ( including Priority client focus )
  • Escalation and resolution of failing trades
  • SBL intra day activity
  • Instruction of bond conversions - both physical and ADRs
  • Validation of interest claims
  • Delivery management, cross depot stock movements - identify and instruct
  • Asset Servicing
  • Auto-borrow reports
  • Daily High/Credit Risk reporting
  • Daily Client Money Segregation
  • Resolution of Cash and Stock breaks working closely
  • Responsibility for efficiency initiatives
  • Initiative, root cause analysis and problem solving skills
  • Experience in dealing with physical issuance/deposit of UK into and out of Crest
  • Understanding of UK, European and US markets
  • Securities Knowledge, preferably settlements experience
  • Financial IAQ/part or similar would be beneficial but not essential
12

CIB Operations Resume Examples & Samples

  • Investigation of unapplied nostro breaks through contact with agent banks according to set timeframes
  • The management and resolution of aged breaks, quality control and process improvement both internal and external
  • Opening, closing and amending accounts under ROU ownership according to set timeframes
  • Representation of the ROU globally on cross line of business meetings, fostering and maintenance of excellent relationships with business partners
  • Involvement in key ROU initiatives/deliverables as a subject matter expert, working with line of business partners
  • Strong interpersonal skills with the ability to communicate clearly
  • Methodical approach and attention to detail
  • TLM experience helpful but not essential as training will be given. (Transaction Lifecycle Management)
  • Accurate and committed
  • Able to use own initiative
  • Able to work under pressure to set deadlines
  • Knowledge of operational control processes including SLA's, SOP's and CSA's
  • PRPC/Swift
  • Mainframe/Rumba
  • Excel, Word and Access
13

CIB Operations Resume Examples & Samples

  • At least 3 years of secretarial/PMO experience and meeting co-ordination – preferably be within an Investment Bank or other financial services organisation
  • Self starter with the ability to work in pressurised environment
  • Ability to multi-task and prioritise – must show flexibility and willingness to take on ad-hoc tasks and functions
  • Strong communication skills – written and oral
14

CIB Operations Resume Examples & Samples

  • Partnering with shipping agents on global logistics routes and tariff negotiation
  • Strategic inventory positioning for Physical trading requirements
  • Reporting for Credit, Insurance, asset values by location
  • Global liquidity management
  • Coordinating client physical receipts and deliveries of physical to/from JPM vaults
  • Manage key reconciliations for inventory, both system to system and to 3rd party partners
  • Drive strategic delivery of target state clearing / physical system, working closely with the commodities projects/tech teams
  • Working alongside the Bullion Clearing team to manage allocation/deallocations
  • Month end reporting and reconciliations
15

CIB Operations Resume Examples & Samples

  • Position management between LPMCL clearing members – cost analysis reporting to senior management
  • Drive strategic delivery of target state clearing / physical system, working closely with the commodities project lead
  • Monitoring receipt and matching of JPM to client and client to client transfer instructions
  • Monitoring and approval of credit release for client transfer instructions
  • Need to demonstrate first class customer service skills
  • Have proven ability to organise, prioritize work and reengineer processes
  • Be able to maintain and develop good external working relationships with clients and within the industry i.e peer clearing banks and other market participants
  • Be able to maintain and develop internal working relationships with traders, sales desks and internal departments
  • Strong accounting / numeric skills
  • Have a good working knowledge of financial settlements and appreciation of credit risk
  • Experience and knowledge of trade lifecycle down to Nostro / GL level would be a benefit
  • Be flexible and adaptable in working hours – the role will require some shift work
  • The position is well suited to a self starter who can show high levels of initiative
  • MIS preparation and distribution
  • Development/maintenance of standard operating procedures and check lists
  • Systems development,UAT and implementations
16

CIB Operations Resume Examples & Samples

  • Plan and project manage the adoption of the new strategic platform for a specific business line (or set of business lines), liaising with the rest of the Reference Data organisations (Tech & Ops) to that effect
  • Oversee the end-to-end delivery of business requirements, by project managing the following functions: requirements gathering, analysis, specification and testing
  • Create project plan through rigorous process with clear objectives, roles, tasks, milestones, budget and measures of success
  • Actively manage project-related issues and risks
  • Facilitate prioritisation, own and develop formal communications – including status updates, and assist in the business sign-off process
  • Coordinate and work with analysts, developers and testers for software build
  • Coordinate UAT, business sign off and user training
  • Liaise with Release Management to ensure successful and smooth implementation
  • Liaise with Operate support teams
17

CIB Operations Resume Examples & Samples

  • Manage the ongoing stability of the team, providing strong direction and leadership
  • Take full ownership of issues with appropriate escalation and resolution
  • Effective allocation of work to team to ensure targets are met
  • Ensure existing controls and procedures are followed accurately and to the required standard as stated in standard operating procedures or by management
  • Responsible for hiring, training, coaching, objective setting and appraisals for managed resource
  • Demonstrate and instill a strong Control focused culture
  • Identify existing or potential future skills and or experience gaps, ensure that the team has appropriate succession plans in place
  • Respond to and deliver against high priority business requests / projects
  • Establish and execute against a strategic control & scalability agenda
  • Initiate and influence change that helps achieve the objectives of the broader Global Commodities and CIB organizations (for example, ensuring compliance with evolving reg deliverables, ensuring adoption of best practices and new polices etc)
  • Bachelor’s degree or equivalent in a related subject
  • Strong Leadership skills including demonstrated ability to influence and motivate others to express opinions and share ideas
  • Strong change management skills & ability to be flexible
  • Assertive and confident disposition; able to deal with all levels of personnel in Operations and Front Office; strong with both written and oral communication
  • Considered a role model by peers, colleagues and managers in terms of pursuit of excellence and positive attitude
  • Has an in-depth understanding of the business, and overall end to end environment
  • Actively and openly shares opinions and ideas
  • Asks appropriate questions to clarify / prioritize issues
  • Self starter, demonstrates high level of initiative
  • Patience and calm under pressure
  • Strong derivative product knowledge particularly with complex structured products
  • Expertise in a wide range of commodity products
  • Previous Commodities Middle Office managerial experience essential
  • Demonstrated track record establishing and delivering against a strategic agenda
  • Detailed knowledge of the functional components and infrastructure of the end to end transaction lifecycle
18

CIB Operations Resume Examples & Samples

  • Development of detailed, structured, transparent and complete business requirements documentation (process flows, state diagrams, etc)
  • Present objectives to senior managers and functional BA leads
  • Appreciate technical challenges in delivering solutions and articulate these to the sponsors
  • Communicate and deal with risk and dependencies affecting deliveries
  • Engage technical and business SMEs to agree business and technical direction
  • Work with technology & business to plan functional roll out
  • Review technical and business specifications and provide constructive feedback to document owners
  • Manage programme delivery deadlines
  • Prior experience of business analysis or plan management in a financial services, operational or technology environment
  • Prior experience and understanding of Derivatives business
  • Prior experience or working knowledge of web and database technologies preferred
  • Logical and structured approach to planning, problem solving, and decision-making
  • Very strong analytical, prioritisation, and organisational skills
  • Attention to technical detail, seek out potential problem area and follow-up with experts
  • Ability to work under pressure to meet deadlines
  • Confident to question business and technology requirements and solutions respectively
19

CIB Operations Resume Examples & Samples

  • Supporting the implementation of a cohesive OSD org structure
  • Implement cross OSD and OSD/CSM governance process
  • Develop technology investment strategy for clients and client facing staff across LoBs
  • Partner with the business and technology to get the appropriate business content into the strategic technology products
  • Implement common set of core OSD roles/responsibilities cross each embedded OSD group
  • Identify and validate process inconsistencies within each LoB that are not driven by business differences – standardize if possible
  • Identify, validate and share best practices across the OSD groups
  • Capture all known ‘grey area’ responsibilities across each embedded OSD group and work with each LoB to assign ownership
  • Co-ordinate the development of a common OSD training program across LoBs
  • Develop and implement a set of standard metrics alongside each embedded OSD group’s LoB specific key metrics
  • Manage Inquiry optimization / reduction program
  • Strong programme management skills
  • Knowledgein org and task functional re-alignment (data analysis and interpretation, strong influence and negotiation skills)
  • Preferable Client facingexposure
  • Demonstrated ability to work collaboratively and develop strong partnerships
  • Compliance mindset with a solid understanding of risks associated with the provision of services to clients
  • Excellent presentation skills, with the ability to engage a senior-level audience in a clear and credible way
20

CIB Operations Resume Examples & Samples

  • Account Manager for middle market relationships, markets, or regions with a goal of retaining clients and identifying new business opportunities
  • Has a one-on-one relationship with the client and navigates JPMC on the client's behalf and acts as a client advocate within J.P. Morgan
  • Provides cross-product MIS and statistical reporting to drive service satisfaction
  • Serves as the point of contact for service issues escalation
  • Assists regular service reviews; introduces process improvements and cross-product solutions
  • Responsible for risk controls/compliance and managing resolution
  • Influences change within the client's environment to improve efficiencies
  • Business knowledge; can easily navigate the organisation
  • Fund Accounting background optional
  • Command of business processes and procedures
21

CIB Operations Resume Examples & Samples

  • Investigation of unapplied Nostro breaks through contact with agent banks according to set timeframes
  • Completion of both weekly and daily control reports
  • Involvement in key ROU Reconciliations initiatives/deliverables as a subject matter expert, working with line of business partners
  • Opening, closing and amending accounts under ROU Reconciliations ownership according to set timeframes
22

CIB Operations Resume Examples & Samples

  • The daily monitoring of global margin levels, mostly exception based - control function
  • Calculation & implementation of leverage restrictions set by Risk Manager
  • Managing collateral between cross products and acting as a central point of contact for these products
  • Manual recalculation of margin requirements for selective clients in limited situations
  • Processing and monitoring of fund disbursements and receivables
  • Daily monitoring of account activity and account equity levels
  • Investigating and resolving queries from clients, team members and other departments within the firm
  • Some direct contact with Prime Brokerage clients
  • Working closely with Risk Management Team & Relationship Management Team within Prime Brokerage
  • Knowledge of securities collateral management
  • Knowledge of brokerage operations with a focus on prime brokerage
  • Accounting background is preferential
  • Knowledge of Microsoft office products with a focus on excel
  • Familiarity of the SWIFT and Fed wire systems
  • Knowledge of U.S. regulatory margin rules would be an added value as well as cross product margin experience
23

CIB Operations Resume Examples & Samples

  • Work closely with business and technology audit colleagues to ensure that key risks are identified and assessed in the program of audit coverage
  • Assist in all aspects of audits including risk assessments, audit planning, audit testing, control evaluation, report drafting and follow up and verification of issue closure
  • Perform audit work in accordance with department and professional standards, and complete assignments in an efficient manner
  • Attention to detail to ensure accuracy and completeness of audit coverage
  • Write audit work papers and reports with minimal intervention by the Audit manager
  • Partner with colleagues, stakeholders and control community members to evaluate, test and report on the adequacy and effectiveness of management controls with appropriate recommendations for improvement. This may be delivered through specific audit reviews or through ongoing involvement in major activities or projects
  • Minimum Bachelor's degree in Accounting, Finance or related discipline
  • At least 4 years of experience in the Financial Services industry and Audit experience
  • CPA, CIA, or CFE designation preferred
  • Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and IT risks in an integrated manner
  • Enthusiastic, self motivated, effective under pressure and willing to take personal risk and accountability
  • Works well individually and in teams, shares information, supports colleagues and encourages participation
  • Excellent leadership and teamwork skills
  • Some travel to Delaware and/or Dallas may be required
24

CIB Operations Resume Examples & Samples

  • The key responsibilities will be the onboarding of funds for various Asset Managers and for key priority clients
  • Liaise with the IB business and directly with Clients as required to obtain Client OnBoarding requirements and ensure efficient Client OnBoarding for different asset classes
  • Onboarding of various different products such as CDS, derivatives, FX for the regulated asset managers and other priority clients
  • Preparation of MI and ongoing project progress analysis
  • Liaise with various groups like Legal, Compliance, Credit, and Operations to remove roadblocks impeding the on-boarding process on-behalf of the team
  • Strong AML / KYC experience
  • Experience in working or dealing with Credit and Legal teams on different product classes
  • Familiar with different product classes and trade life cycles such as FX, eCOM, CDS, Swaps, derivatives and knowledge of legal documentation needed such as ISDA’s, GMRA’s etc
  • Knowledge of financial industry with in depth expertise in multiple lines of business (ie treasury services, trading, prime brokerage, loans...)
25

CIB Operations Resume Examples & Samples

  • Previous experience in product management therefore being able to demonstrate and understand the full product lifecycle
  • In-depth knowledge of business specialty products and product delivery
  • Ability to develop and analyze product architecture
  • Ability to analyse market data and develop programs to market products and support the sales effort
  • Ability to analyze product financial data and develop positive profit and loss performance
26

Cib-operations Resume Examples & Samples

  • Responsible for the delivery of accurate investment valuations
  • Review, file and ensure authorised sign off on documentation with respect to corporate actions enquiries, asset setup, pricing and asset reconciliation enquiries
  • Reconcile capital flows
  • Compile tax reports and financial statements
  • Use HiPortfolio and the custody system as investigative tools to research and resolve issues
  • Build and maintain internal and external client relationships; being a subject matter expert for queries
  • A tertiary qualification in financial and or investment related discipline
  • Strong technical knowledge of various investment instruments and markets (stock exchanges) and their effect on the portfolio’s valuation
  • Understanding of risk and controls within investment valuations
  • Proven prioritising and planning skills with the ability to communicate effectively with clients at all levels
  • SIA or CPA or CA qualifications highly regarded
27

CIB Operations Resume Examples & Samples

  • Manage a regional project team to develop, plan, and implement these projects/initiatives on a timely basis
  • Perform analysis and review of processes to re-engineer and improve efficiency
  • Coordinate your projects or initiatives in partnership with various stakeholders for delivery of the projects
  • Communicate effectively in open forums and meetings
  • Present to management and stakeholders the deliveries of projects
  • Proactively engage various support teams for new enhancements or control related initiatives
28

Cib-operations Resume Examples & Samples

  • Review income investment and disinvestment documents ( PDS-Subscription Document, Trust Deed, Deed Polls, Deed of Consent and Release, Information Memorandum, Constitutions, Proxy Voting, Syndicate Loans Agreements
  • Respond and interact with all internal business lines including Relationship Management, Client Executive, Portfolio Accounting, Technology and senior management as well as contact with external auditors, consultants and clients
  • Advising management and other functional partners on legal issues
  • Act as point of escalation for Managers, support in high volume days for checking/verification of work
  • Responsible for documenting and updating current workflows and task lists. Implementing any new controls and changes to workflow after appropriate sign off to minimise financial loss
  • Comply with audit and compliance regulations and be the focal point for audit visits
  • Focus on team deliverables and expected performance levels to achieve targeted objectives and ensure adherence to Service Level Agreement (SLA)
  • A Law degree or an equivalent tertiary qualification
  • At least 5 years relevant experience reviewing legal documents in financial services
  • Experience in financing documentation (e.g. PDS)
  • Sound knowledge of Financial Markets
  • Exposure to Custody operations with an understanding of Alternative Investment, Custody Liability and Obligations would be highly regarded
29

CIB Operations Resume Examples & Samples

  • Producing a detailed implementation plan utilizing Microsoft Project that will be the base document to define roles,
  • Responsibilities and milestones
  • Ongoing management of the implementation project and maintenance of the implementation plan and other reporting documentation
  • Leading/participating in meetings at the operational and project level,
  • Providing continuous feedback on project status
  • Offering constructive options to ensure project tracks to original expectations
  • Identifying resources and/or scheduling conflicts
  • Changing of project scope
  • Functioning as an escalation point to keep all parties aware of overall project impact,
  • Facilitating management decisions at the earliest possible time
  • Coordinating custom programming requirements, to include core application enhancements/modifications, data extracts, straight through processing and interfaces
30

CIB Operations Resume Examples & Samples

  • Provide back up support for a senior executive, working closely with executive’s assistant
  • Provide direction and guidance to other team members as needed
  • Help manage the calendars of team members and work effectively with other administrators and meeting participants to efficiently and effectively schedule meetings. Adept at working around conflicts in a proactive and skilled manner and keeping manager aware of updates
  • Coordinate staff on boarding and off boarding, which includes requesting equipment setup and system access. Arrange new technology purchases, setup, and other requests for the team
  • Provide general support including photocopying, booking meeting rooms, ordering supplies, etc
  • Assist in preparing reports, spreadsheets and presentations, applying skills in Word, Excel, and PowerPoint
  • Provide general office management such as new hire and contractor on boarding/termination checklist arrangements; space arrangements/real estate for the group; ordering supplies/equipment
  • Management and maintenance of confidentiality of personal information
  • Demonstrated high degree of professionalism in executive interactions
  • Work cooperatively with other administrative assistants in group, in positive partnership to back up each other smoothly
  • Perform routine tasks such as those related to weekly staff meeting communications/dial-ins/room set up; weekly report collection/distribution; ad hoc group directory and org chart updating upon changes in group
  • Handle regular activities without prompting, and advise in advance with issues or delays
  • Provide regular status updates if work is outstanding
  • Strong time management, sound judgment, good prioritizing, team player - Advanced ability to organize and manage own time
  • Strong PC skills (proficient knowledge of MS Word, Excel, and PowerPoint)
  • Highly proficient in general office procedures (e.g., filing, correspondence, arranging meetings)
  • Superior oral and written communication skills - able to generate high quality emails and messages to individuals at all levels of the organization; proactive and polished manner
  • Tact and good judgment in confidential situations and the ability to interact with senior management
  • Excellent telephone manner and coverage within the group
  • Enthusiastic, self-motivated, good common sense, effective under pressure, and flexible - Self starter with the ability to work in a high pressure environment
  • Excellent organizational skills and the ability to effectively handle multiple priorities with a professional attitude
  • Excellent problem solving and ability to think critically and outstanding oral and written communication skills
  • Demonstrates sound judgment and discretion in handling confidentiality and sensitive topics
  • Professional, refined profile with expertise in administrative or related functions; experience working for executives and proven ability to meet their expectations with accurate and efficient delivery
  • Strong ownership, positive attitude and self-motivated - coupled with strong accountability for tasks
  • Exceptional experience with: calendar management, time and expense management support, meeting coordination, meeting support planning
  • Knowledge of and adherence to all company policies and procedures
  • Prefer minimum three years’ experience working in an administrative capacity
  • Expected work schedule 8am-5pm, M-F with flexibility for overtime depending on the work load
  • Knowledge of the following systems: EURC, TEEMS, OTP, ePurchase, and Travel Express is a plus
  • College degree is a plus
31

CIB Operations Resume Examples & Samples

  • Within the CIB proactive testing program, use various tools and techniques, to facilitate an end-to-end, consistent and repeatable testing process at the plan level, both business and technology, and site level
  • Providing leadership and coordination and/or monitoring of various types of tests from initiation planning through execution, issue identification and closure
  • Critical Site tests (Critical Business Processing Sites)
  • Non-Critical Site tests
  • Business Resilience Plan one-off recovery tests
  • Drive the use of best practices and standard templates that will streamline the testing process and meet compliance requirements
  • Reviewing issues and concerns that may result in exposure to the business and bank in relationship to BCP testing. This includes issue escalation, remediation and improvement/trend analysis
  • Create and submit Critical Sites Tests reporting requirements to the corporate resiliency team (Participation Report, Initial Report, OCC Report and Final Issues Report)
  • For Critical Site tests, facilitate the identification of Plans (both business and technology) that are opting out, validate that choice, ensure required documentation and approval is properly submitted
  • Assist with maintenance of the various metrics databases that reflect the over-all recoverability status, including monthly, quarterly, yearly and ad-hoc reporting
  • CIB Test Results/Planning Tracking database
  • CIB Test Issues database
  • Assist with maintenance with the global testing and resiliency related event annual calendar, including monthly, quarterly, yearly and ad-hoc reporting
  • Work with the businesses and technology to identify and effectively test upstream, downstream, cross region and cross LOB dependencies
  • Access feasibility of internal/external client participating in testing
  • Partner with the CIB businesses and technology, offering compliance oversight and advisory services as they plan and execute their tests
  • Liaise with and serve as a point of contact with Business Managers, corporate Business Resiliency and CIB Business Resiliency core team members, Business Recovery Coordinators, and Technology Resiliency
  • Providing “knowledge sharing’ and training for colleagues and internal partners
  • Investigate opportunities to enhance process for planning, preparing and reporting for all relevant tests
  • Investigate opportunities to implement a “continuous improvement” process to challenge and raise the bar for the business and IT
  • Business Continuity testing knowledge
  • Business Continuity Risk assessment
  • Project and Time Management skills
  • Data Analysis and Reporting skills
  • People Management skills
  • Client relationship management skills
  • Negotiation / Influence skills
  • Business application/infrastructure knowledge
  • Certificate is desirable (e.g. Certified Business Continuity Professional)
  • Good all around PC skills
  • Ability to thrive in a rapidly evolving environment; welcomes and adaptable to change
  • Highly organized, efficient and driven with a high degree of initiative
  • Good prioritization, planning and time management
  • Self motivated with flexibility and the ability to work well both as an individual and part of a team
  • Superior attention to details
  • Strong control mindset with a can-do approach to work
  • Ability to work closely and partner with staff in separate reporting lines and interact with all levels of management
  • Consistently shows good judgment, professionalism, and a willingness to take ownership
  • Demonstrate the ability to identify, analyze, escalate and solve problems by providing viable solutions and executing excellent flow through and communication
  • Demonstrate the ability to efficiently and effectively handle a high volume of time sensitive and challenging issues, multi-task and thrive in a dynamic, fast-paced environment
  • Technically astute
  • Ability to lead effective meetings and clearly communicate concepts, viewpoints and concerns
  • Able to take ownership of issues
  • Challenges status quo; regularly seeks to improve processes
  • Control orientated/ Result focus
32

CIB Operations Resume Examples & Samples

  • Prior Fixed Income Middle Office experience (preferable but not essential)
  • Working knowledge of one or more OTC asset classes from Interest Rates, Credit, FX or Bullion products, gained within a Middle Office, Settlements, Confirmations, Collateral, Valuations or similar operations role
  • An understanding of market, credit and interest rate risk as well as valuation techniques (preferable but not essential)
  • Previous exposure to industry standard trading and affirmation platforms such as MarkitWire, ICELink or Traiana, would be advantageous
  • Familiarity in using and navigating Risk Management systems
  • An appreciation of regulatory standards imposed by Dodd-Frank, EMIR, MiFID II, CASS, etc
  • The capability to deal with a pressurised, fast and varied environment
  • The ability to take ownership of workload and appreciation of appropriate escalation
  • Solid team player with the ability to influence, collaborate and co-ordinate across regions
  • The ability to work under pressure and to tight deadlines
  • A capacity and appetite to learn quickly
  • A proactive attitude to delivering change, efficiencies and process improvements
  • The skill to navigate through vertical and horizontal layers of the organisation
  • A solid understanding of Microsoft tools including excel to macro level (preferable but not essential)
33

CIB Operations Resume Examples & Samples

  • Define project scope and priorities
  • Conduct current state assessment and document target state recommendation(s) including workflows, gaps/differences analysis and facilitate requirement sessions
  • Develop and manage detailed plans and schedules that define resources, milestones, tasks, timeframes, and costs needed to meet project objectives
  • Report on project status; Identify and track project progress against defined milestones and expenses
  • Support Enterprise Release, prior/during/post deployment
  • Escalate issues, frame options & impacts and present recommendations
  • Organize and facilitate project level meetings
  • Identify metrics and measure project success
  • Maintain effective relationships with sponsors, stakeholders, and key partners
  • Contribute to the development of multi-year product roadmap
  • 5-8 years of demonstrated experience in business analysis, process improvement and project management
  • Knowledge of treasury services products and APAC country requirements is desired
  • Proven ability to lead and execute the completion of project deliverables
  • Proven ability to effect process improvements – problem definition, analysis and execution
  • Six Sigma qualifications a plus
  • Strong MS Project skills, including working knowledge of MS Office and Visio
  • Knowledge and experience with client service and on-boarding applications within J.P. Morgan is beneficial
  • Proactive and highly motivated with the ability to execute with high speed
  • Excellent planning and organizational skills with appreciation for balancing priorities, issues and deadlines
  • Excellent time management skills, including ability to be flexible, follow tight deadlines, organize and prioritize
  • Must be able to work independently and as part of a virtual team
34

CIB Operations Markets & Investor Services Resume Examples & Samples

  • Supporting the implementation of a cohesive MO org structure
  • Define Gold service standard benchmark for all clients
  • Incorporate service differentiation guidelines for top clients
  • Implement cross MO and MO/CSM governance process
  • Develop technology investment strategy for client facing MO staff across LoBs
  • Implement common set of core MO roles/responsibilities cross each embedded MO group
  • Identify, validate and share best practices across the MO groups
  • Co-ordinate the development of a common MO training program across LoBs
  • Develop and implement a set of standard metrics to measure the client experience alongside each embedded OSD group’s LoB specific key metrics
  • Strong organizational, project management and planning skill sets
  • Strong executive communication skills – to articulate the strategic vision to all levels and ensure appropriate engagement and execution
  • Some experience in org and task functional re-alignment (data analysis and interpretation, strong influence and negotiation skills)
  • Dynamic self starter with a 'can do' attitude who is highly motivated and energetic
  • Deep product and operating knowledge of one or more areas within the Markets, Fund Services and Global Custody environment
  • Ability to deal with conflict
35

CIB Operations Resume Examples & Samples

  • Accountable for records approved at Quality Control, when verified by Qualify Assurance/ Compliance / Audit Qualifications
  • Knowledge of financial industry with in depth expertise in multiple lines of business (i.e. Futures & Options, Trading, Prime Brokerage, Loans, Treasury Services...)
  • In depth knowledge of KYC procedures and regulatory requirements preferred
  • Experience of OnBoarding across different client types(i.e. Corporate, Hedge Funds, Financial Institutions preferred
  • Quality focused work ethic and strong controls mindset
  • High level of initiative and adaptability
36

CIB Operations Resume Examples & Samples

  • Provide guidance and oversight to Onboarding team with respect to policies, priorities and procedures
  • Knowledge of financial industry with in depth expertise in multiple lines of business (i.e. Futures & Options, trading, prime brokerage, loans...)
  • Experience of OnBoarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions
37

CIB Operations Resume Examples & Samples

  • Provide technical support to Global Client Access (JP Morgan Access and Access Next Gen) clients
  • Log and manage calls into the support call tracking system
  • Resolve customer issues and queries in a way that reflects and expresses excellent customer service
  • Liaise with Service, Sales, Implementation, Product or Technology to resolve outstanding customer issues
  • Promptly follow escalation procedures during outages and client feedback or complaint
  • Adherence to schedule to meet service level targets
  • Ensure that helpdesk procedures are followed
  • Ensure agent readiness when new products are launched
  • Own your professional development, including: Product line knowledge
  • Technical skills
  • Cash management and related business knowledge
  • Career growth and development
  • Client Satisfaction Resolve phone and written inquiries from clients and internal partners
  • Log, track all incoming work into call tracking system within 24 hours
  • Ensure first call resolution
  • Provide client updates on unresolved cases
  • Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally
  • Client Intimacy Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
  • Managing Risk Escalate any issues in a timely manner
  • Obtain exceptional item approval where appropriate
  • Recommend updates to Procedures Manual
  • 2-3 years Banking experience, cash management preferred
  • Excellent verbal and written communication skills in English plus either Mandarin/Cantonese or Japanese (native level)
  • Ability to work under pressure, multi-task and meet set deadlines
  • Ability to take ownership of client inquiries
  • "Go above and beyond" attitude
  • The ability to meet and exceed targets and deadlines
38

CIB Operations Resume Examples & Samples

  • Managing multiple global projects at any one time in relation to the above areas
  • Working closely with the Business (Desk Heads, Global and Regional Business Managers, Product Development, Account Management) to ensure that the Swap Middle Office needs are appropriately represented
  • Working closely with the regional Swap Middle Offices to collate requirements and ensure delivery of prioritised initiatives
  • Working closely with Technology to maintain oversight of the overall Technology agenda and escalate when needed if Swap Middle Office deliverables become at risk
  • Initiating projects by defining scope, objectives and timeframes
  • Building and owning project deliverables: business case, plans, issues & risks
  • Building and running governance around the different initiatives: communication, escalation, resolution. This would include providing regular reporting in the agreed format to the central PMO and core project stakeholders
  • Being the voice of the Swap Middle Office to make priorities transparent and influence decision making when required
  • Performing cost benefit analysis to propose optimum future process to the business
  • Producing senior management packs as and when requested
  • Managing direct report(s) day to day work ensuring appropriate levels of quality are produced and maintained
  • Previous experience in the Synthetic Prime Brokerage and Delta1 business lines having gained a solid understanding of the end to end transaction lifecycle, the products, market participants and industry technology solutions
  • Excellent project management skills & a track record in delivering complex projects on behalf of Front Office / Operations in these business lines
  • Ability to face off to very demanding stakeholders, managing their expectations
  • A creative thinker who can operate with a strategic mindset
  • Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including Senior Business executives
  • Previous experience of having direct reports
39

CIB Operations Resume Examples & Samples

  • Work with MO, Technology, SMEs globally within JPMorgan Chase to understand the lifecycle of the products, in-line with the strategic end-state
  • Ensure effective internal communications among all the work steams and stakeholders ensuring all are engaged
  • Provide regular updates to senior management in technology, middle office & other key sponsors
  • Participation in large-scale “highly-visible” SIT/UAT testing cycles managing technology and business stakeholders
  • Training of relevant teams prior to go-live of new business processes/products, functionality or applications
  • Produce implementation plans and timelines
  • Excellent written, verbal and presentation communication skills
  • Ability to clearly define and articulate business requirements
  • Proactive, self-motivated and flexible with a positive attitude
  • Strong time management skills; efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high-level standard
  • Experience in writing UAT Test Plans and/or Test Scripts
  • P&L and risk management understanding
  • Knowledge of accounting and finance / cash management,
  • Good number of years experience within similar industry area highly desirable
  • Advanced MS Excel/Access skills particularly VBA
40

CIB Operations Resume Examples & Samples

  • Work with business and other key stakeholders to relook at existing controls effectiveness to manage conduct risk and seek new ways to address deficiency
  • Develop project plans for implementation and communication to impacted stakeholders
  • Work alongside project and work-stream managers to coordinate activities and produce consistent output
  • Compile, track and drive action items to completion
  • Work with lines of business and functional partners to identify the right resources, content, technical needs and managers to meet goals
  • Identify resources and/or scheduling conflicts to ensure projects are delivered to original expectations and scope
  • Identify and manage risks, issues and dependencies throughout the project lifecycle
  • Develop and produce program reporting and tracking documentation, including multiple work streams and projects across lines of business
  • Manage meetings and maintain relationships with stakeholders within the business and other support functions
  • Work with our technology partners to develop new age technology platform capable of handling metrics and process consistently across business
  • Strong analytical and time management skills/ ability to prioritize
  • Strong problem solving skills, ability to apply new ideas and approaches to various activities
  • Strong working knowledge and experience with Microsoft Word, Excel, PowerPoint and Project
  • Project management skill required
  • Results-oriented with ability to work independently
  • Excellent communication skills and a collaborative management style
  • Ability to successfully liaise with different groups and individuals to deliver high quality and timely deliverables
  • Strong sense of initiative, ability to lead efforts across teams and delegate responsibilities effectively
  • Proficient in risk and control concepts
  • Good knowledge of regulatory environment in the region and globally
41

CIB F&BM CIB Operations & Service Business Manager Resume Examples & Samples

  • Act as trusted financial advisor and partner with local, regional and global, Operations leads and product aligned business management leads
  • Manage a team of 12 resources across the Asia region, ensuring that all deliverables are met for all stakeholders
  • Provide Asia Operations with transparent, forward looking reporting – Forecasting
  • Headcount Management– Manage headcount approval, tracking and reporting. Manage the end to end tracking process whilst reflecting risks and opportunities in forward looking reporting
  • Expense Management - Compile and lead monthly Business reviews for local, regional and global stakeholders. Manage vendor tracking maintenance process
  • Productivity/Location Strategy Management - Manage tracking process for Asia teams
  • Business Performance and Planning - Lead annual business budget process (in conjunction with P&A); ensure optimal resource budgeting and allocations to achieve business priorities; oversee investment / productivity initiatives across the end-to-end business to achieve multi-year targets
  • Manage offshoring models – review and approve billing models and charters
  • Manage maintenance and approval process for cost centre and account hierarchy changes
  • Manage the production of 50+ reports relating to Banking volumes across the region
  • Manage production of a quarterly FED report covering our payment activities across our 14 Asian branches and by clearing infrastructure/agent with product/Line of Business breakdown
  • 5+ years of experience in finance/accounting, preferably in the financial services industry, P&A or CFO experience a plus
  • Advanced Microsoft Office skills, including Excel and Power Point, as well as the ability to master the JPM internal financial systems Experience with management reporting, management information systems
  • Proven track record in process improvement/change management and leadership displaying influencing skills
  • Proven ability to manage a multidisciplinary and multiloacational team
  • Finance or related degree preferred
  • CA/CPA or equivalent qualified preferred
42

CIB Operations Resume Examples & Samples

  • Expense management, keep track of invoices and processing of expense claims and related record-keeping
  • Calendar management and related logistics such as booking conference rooms, audio visual equipment, documentation, meeting scheduling etc
  • Coordinate with logistics team on travel arrangements
  • Organize and coordinate special events or meetings
  • Team personnel management, manage staff on-boarding and off-boarding logistics which includes requesting equipment setup and system access
  • Providing general support including photocopying, typing, filing, mail etc
  • Maintaining group leave record and handling phone enquiries
  • Manage general office needs such as ordering supplies, mail distribution, and floor maintenance
  • Assisting in ad-hoc project administration support when required
  • Tertiary educated with a minimum of 5 years secretarial and administrative experience with demonstrated capability to work in an extremely fast paced and highly demanding environment
  • Experience in a banking industry would be a plus
  • Excellent interpersonal & communication skills to work with a variety of cultures
  • Strong organizational & time management skills, meticulous and self sufficient
  • Ability to perform under pressure and meet deadlines that may arise with little notice
  • Experience in managing relationships across all levels
  • Strong proficiency in both written and spoken English
  • Strong Microsoft Office (especially Excel & Word) and Outlook capabilities
  • Knowledge of the following systems: EURC, OFSA (expense claim system), ePurchase, and Travel Express is a plus
43

Cib-operations Resume Examples & Samples

  • Delivery of timely and accurate compliance reporting
  • Act as a subject matter expert for resolving queries
  • Review of rules on the in-house compliance reporting engine
  • Breach review and investigation before onward distribution to clients
  • Interpreting investment mandates and agreeing reporting criteria with clients
  • Providing technical input and innovative solutions to client requirements
  • Participate in key projects and initiatives to improve the client experience
  • Build and maintain a strong risk and control environment
  • A tertiary qualification, preferably in a Finance related discipline
  • CPA or CFA completed, or currently studying, highly regarded
  • A minimum of 3 years experience working in a Funds Administration role
  • Excellent working knowledge of financial markets and instruments, both domestic and international
  • SQL or VBA advantageous
  • Compliance systems (e.g. Charles River; Mig21, Latent Zero) knowledge advantageous
44

CIB Operations Resume Examples & Samples

  • Ability to proactively engage with others across multiple work streams to establish impact and requirements as part of Change delivery
  • An ability to evaluate and adapt to demands when introduced at any point in the Project Lifecycle and quickly establish requirements, key stakeholders and next steps
  • Engage with Technology partners as part of prioritization of demands, cost estimation, delivery of projects and post project review
  • Excellent analytical, problem solving and time management skills
  • Ability to be flexible, follow and enforce tight deadlines
  • Ability to organise and prioritise work against competing demands
  • Strong communication, and presentation skills across multiple management levels
  • Ability to delivery information to senior management/stakeholders, accurately, concisely and in a professional manner
  • Strong teamwork and stakeholder engagement skills
  • Recognised PM qualification preferred (i.e. Prince2 and/or PMP)
45

CIB Operations Resume Examples & Samples

  • Serve as liaison between technology, operations and product
  • Work with internal departments to analyze data, define and deliver detailed business requirements for application enhancements and process improvements
  • Execute application testing: review system design, identify automated testing opportunities, ensure testing is done within the agreed timelines, document and triage errors discovered, and help coordinate status reporting
  • Edit and write standard operating procedures and training manuals when needed
  • Coordinate training business users on new enhancements and related risks and controls
  • Assist with product demonstrations, particularly those technically or functionally in-depth
  • Become a SME for the work-stream and be able to represent operational team
  • Coordinate with project manager and stakeholders to advise of critical issues, provide regular status updates and ensure project deliverables are met in a timely manner
  • Be part of a rotation to support Unity application in production through the nightly NAV dissemination pricing window (typically until 8PM
  • 5-10 years BA experience
  • Ability to work independently, multitask and prioritize in a fast paced environment
  • Experience working across multiple business areas and/or functions to deliver preferred results
  • Working knowledge of one or more JP Morgan securities product, service or operations areas preferred
  • Knowledge of securities services industry and products is preferred
  • Knowledge of Fund Services (Accounting, Fund Administration, Pricing) a plus
  • Experience working with Sungard/InvestOne a plus
46

CIB Operations Resume Examples & Samples

  • Define and implement client migration strategy
  • Analyse impact to all relevant parties along the transaction lifecycle
  • Face-off to all impacted partners and stakeholders on behalf of the business - technology, operations, legal, compliance, treasury and other support groups
  • Work closely with the Business (Desk Heads, Global and Regional Business Managers) to understand their needs / priorities / issues
  • Initiate projects by defining scope, objectives and timeframes
  • Build and own project deliverables: business case, plans, issues & risks
  • Build and run governance around the different initiatives: communication, escalation, resolution
  • Be the voice of the business: make priorities transparent, influence to minimise lead-time
  • Perform cost benefit analysis to propose optimum future process to the business
  • Ultimately, successfully deliver own projects and initiatives
  • Good balance between analytical skills and interpersonal skills
  • Ability to represent firm externally
  • Previous experience in the Financial Services industry, ideally with understanding of Equity Derivative products
  • Excellent project management skills, with proven track record an advantage
  • Previous experience of Operations Management an advantage
  • Previous experience of Client Service an advantage
  • Strong understanding of the transaction lifecycle
47

CIB Operations Resume Examples & Samples

  • New regulatory reporting implementation to Equities businesses (EDG & EQ Prime)
  • OTC Derivatives Trade Reporting – New Jurisdiction implementation
  • Existing OTC Derivatives Trade Reporting remediation work or changes introduced by the regulators (CFTC/ EMIR /Canada etc)
  • Improve & establish the end to end controlled environment around Regulatory agenda in Equities business
  • Other Regulatory related work prioritisation and implementations
  • The candidate would be responsible for
  • Programme/ Project management of Global Regulatory agenda in Equities
  • Resource management & Prioritisation
  • Representing the asset class to cross asset forums & industry forums
  • Tracking and reporting the project status & MISs to stakeholders
  • New regulatory reporting implementation
  • Analyse the impact of the regulatory requirements and document the requirements
  • Plan, Coordinate the build work with relevant technology partners and coordinate & execute User Acceptance Testing
  • Implementation of new business process
  • Provide trainings to Front office, Middle Office, or other impacted organisations
  • Review & improve the end to end control process around the Regulatory Reporting agenda in Equities
  • Ultimately, successfully deliver controlled environment of Regulatory Reporting
48

CIB Operations Resume Examples & Samples

  • Work closely with the trading desks to provide end to end book running services, which include trade capture, P&L and Risk analysis, and controls along transaction life cycle
  • Act as the first point of contact for the trading desk; work closely with the other business partners such as Finance Control, Settlement & Confirmation Back Office and Technology, to enforce control environment for the end to end process along transaction life cycle
  • Strong product knowledge on interest rate swaps, cross currency swaps, FRA, and other rates derivative products
  • Experiences in P&L and Risk
  • Strong technical skills, such as Excel, VBA, Access
  • Adaptable to the changing environment
  • Extensive experience within a financial environment, including exposure to a trading floor
  • Educated to undergraduate level or equivalent, preferable math, science or engineering
49

CIB Operations Resume Examples & Samples

  • Opening, closing and amending accounts according to set timeframes
  • Representation of the reconciliations group globally on cross line of business meetings, fostering and maintenance of excellent relationships with business partners
  • Involvement in key initiatives/deliverables as a subject matter expert, working with line of business partners
  • Supervising the operations team as required
  • The above is the internal description (feel free to rectify the spelling mistakes)
  • Experience preferred
50

CIB Operations Resume Examples & Samples

  • Securities Lending Esrow is a developing product which provides a Collateral Management Service to support stock lending between large Borrowers and Lenders
  • Tri Party Repo is a trading activity whereby cash is lent from one client to another on a secured basis at an agreed rate for an agreed term
  • The team is split into four main roles which offer possible variation through rotation
  • Settlements – Settle all securities and cash movements. Rectify all market positions and balance anomies utilising TLM. Improve settlement rates
  • Trade Management - Reflect all agreed collateral movements within systems within specified deadlines confirming transactions to counterparts
  • Collateral Activity Management (CAM) - Manage daily environment preparation. Reflect and validate collateral exposures and calculation executing margin calls. Manage new business pipeline
  • Flexible approach to working hours
  • Educated to at least A level standard or equivalent
  • Experience in a relevant environment
  • Previous experience in related products
  • Securities settlement experience
51

CIB Operations Resume Examples & Samples

  • Perform daily reconciliations on our USD Nostro along with with passing of LC/LD entries
  • Monthly billing cycle and emailing out client invoices
  • Dedicated Bullion Accounts email box to manage
  • Chasing non receipts
  • VAT/Corporate tax team partnership
  • Maintenance/ownership of Standard Operating Procedures and daily/monthly check lists
  • Improving manual processes
  • Escalation of issues to management as and when required
  • Strong accounting / numeric skills (accountancy qualifications and previous work experience essential)
  • Process improvement mindset to increase our efficiencies
  • Excellent accuracy as high percentage of manual work
  • Be flexible and adaptable in working hours, especially for month tasks
  • Organizing/prioritizing work load and working both alone and as a team
52

CIB Operations Resume Examples & Samples

  • Analytical review of daily tax reporting across the Luxembourg client base
  • Participate in production of annual and other periodic tax deliverables. Work with external audit firms to support the audit certification process
  • Perform centralised static data base and data enrichment activity on the Tax and Fund Accounting system
  • Security review and classification as per tax classification rules
  • Reconciliation of tax data to Fund NAV
  • Manage queries and requests from clients, auditors and other internal JPM departments
  • University degree in Law or Economics with a specialization in Tax would be an advantage
  • 2+ years experience in Fund NAV calculation
  • A basic Knowledge and exposure to German, Austrian and other shareholder tax reporting is an advantage
  • Fluent in English, German would be an advantage
  • A general understanding of Luxembourg SICAV product, particular product features, fund accounting operating models and financial instruments
  • Strong inter-personnel and communication skills
53

CIB Operations Resume Examples & Samples

  • More than 5 years experience in a people management role in an operations environment
  • 2 – 3 year experience in Investor tax reporting ( NB German, Austrian & EUSD)
  • Very good understanding of Luxembourg SICAV product, particular product features, fund accounting operating models and financial instruments. Prior experiences in a Fund Valuation or Fund Auditor role would be a definite advantage
  • Very Strong leadership skills
  • Excellent inter-personnel & Communication skills
54

CIB Operations Resume Examples & Samples

  • Maintain risk management and downstream system integrity of a blended portfolio of exotic FX options and IR swaps, providing P&L and greek portfolio changes to trading desk and FX structuring team
  • Identify and address opportunities for improvement; taking appropriate actions to deliver simple and innovative solutions that improve the business and initiate and effect positive change
  • Proactively identify issues/gaps within the processes and offer solutions to close the gaps; identify root cause of problems and implement robust, strategic, controlled and cost effective solutions/recommendations
  • Change Management - Ability to re-prioritize plans, requirements due to shifting business priorities in order to meet deliverable deadlines
  • Numerous reconciliations including: Front to Middle office Rec, Off-Market reporting, Early Terminations, back to back trades, MTM reporting, Daily/weekly/monthly client specific reconciliations
  • Trade capture and processing of amends and cancellations
  • Highly articulate, motivated, very flexible and will use their initiative to fully develop the role
  • Committed and hardworking with a strong ability to prioritise as this role will be demanding in both terms of quantity and pressure of work
  • Experience of reengineering processes and achieving positive change
  • Effective and confident communicator in order to deal with a diverse range of staff and clients and be able to succeed in a demanding and fast paced environment
  • Intermediate quantitative aptitude
55

CIB Operations Resume Examples & Samples

  • Communications including the capability to exchange messages, group chat and notifications, as well as future (roadmap) modalities such as voice, video and screen sharing
  • Content including enterprise content (such as research), external data feeds & posts (such as social media feeds, keyword alerts on user posts, relevant news headlines, etc.)
  • Community including private directories (such as a company directory) and public directories to enable discovery of resources such as people, content and apps
  • Project Manager and Compliance SME for Business Architecture & Transformation in Asia
  • Prior experience of project management and business analysis in a wholesale financial services environment
56

CIB Operations Resume Examples & Samples

  • Act as the conduit between the customer community (internal and external customers) and the technical / development teams
  • Eliciting requirements using a range of approaches in collaboration with the Project Manager
  • Evaluate information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding and extrapolating true user needs
  • Communicate and collaborate with external and internal customers to analyze information needs and functional requirements and delivering artifacts as needed
  • Engage in multiple initiatives simultaneously
  • Create and maintain requirements documentation, uses cases / user stories, process flows etc. to ensure up to date documentation is readily available
  • Actively undertake QA sprint tasks including
  • Support the development of test plans
  • Assist with the creation of manual and automated tests
  • Review user stories, code and tests
  • Execute tests at all stages of the lifecycle
  • Support the Project Manager to drive quality assurance of the product
  • Communicate the value of the initiative in terms of both its benefits and costs to effectively obtain leadership understanding, support and approval
  • Significant experience in Banking Technology
  • Extensive experience in requirements analysis, gathering and specifications
  • Track record of leading test and defect management (incl UAT)
  • Expertise in Business Modeling, including Use Case diagrams
  • Expertise in Information Architecture
  • Technical experience in SQL and JAVA and scripting language UNIX
  • Experience in working and leading in Agile and Waterfall software methodologies
  • Evidence of strong stakeholder management skills
  • Evidence of strong leadership skills
  • Experience with messaging platforms not required but will be of benefit
57

Cib-operations Resume Examples & Samples

  • Act as the clients first point of call for all Global Custody related enquiries including trade settlements, cash payments, income/corporate actions and overdrafts
  • Intraday credit support for sameday payment activity
  • Prioritisation of intra-day enquires then tracking all enquires through to resolution
  • Data analysis and identifying trends to improve processes and enhance client experience
  • Reconciliation queue management and reporting
58

CIB Operations Resume Examples & Samples

  • Manage team of OFAC Screening specialists in accordance with policies, procedures, and practices to ensure compliance with laws and regulations. Team may consist of official and non official staff
  • Work in tandem with global OFAC Screening and Compliance teams to establish and maintain a productive and efficient sanction screening operation
  • Lead and act as a regional contact for sanctions initiatives
  • Analyze information to determine local team impact
  • Actively participate in improvement initiative projects/programs
  • May manage cross-functional teams
  • Work with global team to implement enhancements; lead projects, and direct change management initiatives that impact the Central Screening Utility
  • 5+ years experience in Banking Operations Management or Financial services operations management
  • Fluent English and Arabic, verbal and written
  • Strategic and strong decision making skills
  • Analytical and investigative skills
  • Highly organized and detail oriented with the ability to work under pressure within tight deadlines/cut-offs
  • Independent with the ability to handle multiple tasks at one time
  • Eagerness and willingness to take initiatives, ownership, and accountability for team performance
  • Coaching and staff development experience
  • Objective setting
  • Aptitude to reengineer projects for greater efficiency
  • Experience with local regulations governing sanctions
  • Operational control experience desired
  • Sanctions screening and lists (OFAC, Saudi list, SAMA NET and false positive / good guy rules)
  • Expense management experience
59

CIB Operations Resume Examples & Samples

  • Provision of regular status updates to core team and senior managers in London, New York,Bournemouth, Delaware, Mumbai and Asia
  • Effective communication of all change ensuring that the relevant front office, operations and technology stakeholders are engaged and that all issues and risks are identified and escalated
  • Formulation and documentation of risk-based testing plans in order to support testing teams to resolve UAT/Regression issues across internal operations and technical teams as well as external counterparts, clients and market utility providers
  • Support project implementations across North America, Europe, Asia and India and conduct post implementation review & testing
  • Support the development of business analysis best practice within the programme and support the continued build-out of offshore analysis capabilities
60

CIB Operations Resume Examples & Samples

  • Reconciling exotics trades against the equity derivatives group daily
  • Reconciling FX trades for all products except bullion to the FX desk daily
  • Reconciling Interest Rate Swaps trades for all products except bullion against the Rates desk daily
  • Obtaining source files in the event of the rec failing from the relevant technology contacts
  • Identifying breaks and referring them to the appropriate contacts
  • The management and resolution of aged breaks
  • Escalating breaks to senior management where necessary
  • Identifying process improvements within each reconciliation and liaising with technology to resolve
  • Liaising with the other desks and commodities to ensure there are no control gaps within the process
  • Creating compensating controls where issues with the process are identified
  • Working with the global ORM team in the event that there are financial errors
  • Performing daily tasks and working on projects for various MO and Trade Support teams
  • Strong product knowledge especially around IRS and FX instruments
  • Working knowledge of Athena and especially trade blotter
  • Reconciliation experience helpful but not essential as training will be given
61

CIB Operations Resume Examples & Samples

  • Understand and articulate the impact of assigned change requests and, through the development of functional specifications (working closely with SMEs in FA and other
  • Build and maintain close working relationship with each business partner (e.g. Operations,
  • Ongoing support in all assigned phases of the change through design (depending on expertise and complexity), testing and implementation, ensuring accuracy and timely
  • Gather, understand and document business requirements and support the preparation of
  • Development & review of detailed operating model from a business and process
  • Define and document requirements e.g. define inbound and / or outbound data required
  • Work with the SME / business partner to develop test strategy, document test plans, test scripts and test data, ensuring adequate testing of business requirements and operating
  • Actively pursue the resolution of business issues identified during testing
  • Work within the team to co-ordinate project efforts and delivery plans
  • Deliver any necessary training programs
  • Work with Manager to identify and manage project risks
  • Ensure all change documentation is updated in the pre defined repository
  • Manage junior staff via 1:1's and formal appraisal process, agreeing and monitoring
  • Detailed knowledge of fund accounting and / or financial reporting consummate with the
  • Detailed knowledge of business processes and the operating model as it relates
  • Detailed knowledge of CIB products which utilise or interact with fund accounting would be
  • Knowledge of a Project Life cycle, project governance, project control, best practices
  • Previous experience of business analysis
  • Previous experience in process re-engineering
  • High level of expertise in fund accounting / financial reporting consummate with grade
  • Proven networking ability across the organisation
  • Works well as part of a team & has the ability to multi-task and self prioritise
  • Shows good Initiative with a proactive approach to getting the job done, demonstrates
  • Clear, concise oral & written communication skills
  • Attention to detail, results oriented and delivery focused
  • Desktop tools (excel, power-point, MS Project)
  • Staff management
62

CIB Operations Resume Examples & Samples

  • Maintain close working relationship with each business partner (e.g. Operations, OSD,
  • Ongoing support in all assigned phases of the change through occasional design (depending on expertise and complexity), testing and implementation, ensuring accuracy
  • Development / review of detailed operating model from a business and process perspective
  • Aid in delivering any necessary training programs
  • Knowledge of fund accounting and / or financial reporting consummate with the grade
  • Knowledge of business processes and the operating operating model as it relates to Fund
  • Knowledge of CIB products which utilise or interact with fund accounting would be beneficial
  • Exposure to business analysis
  • Exposure to process re-engineering
  • Level of expertise in fund accounting / financial reporting consummate with grade
  • Networking ability across the organisation
63

CIB Operations Resume Examples & Samples

  • Preparation of instructions in adherence with all Risk and Control Policies
  • Prioritisation of the day to day work volume and the release of instructions to Agent Banks
  • Liaising with Internal and External Clients regarding Trade preparation issues, be proactive in establishing why messages fail Straight Through Processing
  • Use internal and external cut off timeframes to prioritise instructions
  • Ensure instructions are prepared and processed in line with Standard Operating Procedures and you will be required to adhere to these at all times and escalate issues as per the escalation policy
  • Ensure that EF&L/NII/Compensation Claims are kept to a minimum and contribute towards creating a strong risk management culture within the team. This will include the following
  • Attendance of OCG and Anti Money Laundering workshops
  • Strict attendance to the escalation policy when issues are identified that may expose the bank to risk
  • Learn from errors which did occur and ensure procedural gaps re identified and plugged
64

Cib Operations Client Processing Specialist Associate Bournemouth Resume Examples & Samples

  • Derivatives service provides international securities and escrow management in support of clients' derivatives exposures in line with their ISDA Agreements
  • The team is split into three main roles which offer possible variation through rotation
  • Client Service Representative (CSR) - Accurately manage client accounts and collateral allocation, liaise directly with clients counterparties whilst adhering to strict market deadlines and internal controls. Ensure timely collateralisation
  • Client Focused
  • Numeracy
  • Ability to work under own initiative
  • Proven Client Service skills
  • Stock Lending experience
  • Collateral Management experience
  • OTC Derivatives experience
65

CIB Operations Resume Examples & Samples

  • On a daily basis ensure timely and accurate responses executed on Custody Enquiries received and logged, in line with documented procedures and controls
  • Ensure all open enquiries are managed, and ownership maintained, so that cases are updated and closed in a timely manner according to case management best practices and case status policy
  • Pro-active management of client relationships
  • Work with Product, Network Management and Operations Management to resolve day-to-day issues as related to Asset Servicing Enquiries
  • Assist the team Manager in the day-to-day management of the process ensuring effective workload balancing for team members
  • Manage your individual workload in order to meet deadlines and department objectives
  • On a semi-annual basis work with team Managers to review and where necessary seek approval for updates to processes or procedures
  • Identify and Escalate to management any process / procedural changes required as driven by the clients, markets or business functions
  • Provide support, guidance and training to Enquiry Analyst peers on a day-to-day basis to share knowledge and strengthen team across all product lines and client relationships
  • Provide support, guidance and training to operational, client service and end client staff including the creation and delivery of presentation
  • Investigate opportunities for self-development and improving knowledge of the business that you are servicing in order to improve skills and knowledge and deliver maximum service levels
  • Take full responsibility for adherence to all departmental best practices, procedures, policies, checkpoints and controls
  • In the event that a situation arises where you are unsure how to proceed then you should immediately escalate to a manager for support and guidance
  • Successful performance in a risk based environment with a proven track record of risk reduction
  • Good working knowledge of Microsoft Office skills: Excel, Word and Access PowerPoint
66

CIB Operations Resume Examples & Samples

  • Intraday reconciliation between exchange and internal booking system
  • Intraday position checks and notification to trading desk
  • Trade checkout and validation
  • Intraday trader book reconciliation
  • Trader exchange limit reporting
  • Ad hoc query investigation and resolution
  • Options Futures exercise and expiry
  • Investigation and resolution of downstream queries for Back Office (confirms settlements)
  • MIS collation and reporting
  • Procedure maintenance and development
  • Experience in working in close proximity to a trading-floor environment
  • Commodities product knowledge
  • Financial services industry experience essential
  • Excellent Team player
  • Ability to work proactively and unsupervised
  • Good investigation and attention to detail skills
67

CIB Operations Resume Examples & Samples

  • Liaise directly with Project manager responsible for the roll out of the project/s within Fund Accounting globally
  • Work with business areas on a regional and global basis to identify and document requirements in the form of user stories
  • Work with technology to ensure user stories are sufficiently detailed and there is collective understanding between the business and technology of the required solution
  • Support unit tests of QA deployed application enhancements
  • Work with Operations areas and technology partners to build the business case in support of each proposed strategic enhancement
  • Support operations and technology partners in a pragmatic hands on, collaborative work environment
  • Relevant Fund Accounting experience is a clear advantage
  • Needs to be comfortable reporting to an out of country manager
  • Good knowledge of Swim lane diagrams and Visio
  • Experienced operations manager / business analyst, who is comfortable working in an agile application development environment
  • A clear communicator, who can convert high level ideas into feasible business / technology solution architecture, supporting definition of end state operations process
  • Comfortable in a thought leadership role – you should have your own opinions and be comfortable expressing them
  • Ability to effectively prioritise workloads and work to critical deadlines
  • Ability to work on own initiative and manage / co-ordinate remote resources
68

CIB Operations Resume Examples & Samples

  • To engage and build relationships with brokers to ensure trade confirmation is timely as per client KPI
  • To provide timely information to stakeholders and clients on failing trades and possible impacts to other processes
  • To help in the continuous improvement of processes
  • To support other teams as required
  • Receive client order instructions, interpret and translate through the IOS order management system within the appropriate deadlines, maintaining a high level of accuracy
  • To identify and escalate issues in a prompt and timely manner which may impact service
  • Proactively seek to improve client service
  • Working knowledge of market confirmation systems, OGW, CTM
  • Understanding of SWIFT messaging layout and fields that require specific SSI information
  • Ability to prioritize workload in accordance with trade/market volume
  • Takes ownership and accountability to ensure service to our clients/brokers/internal hubs remains as per expectations
69

Cib Operations Securities Processing Transaction Processing Operations Analyst Professional Bournemouth Resume Examples & Samples

  • To investigate and resolve queries and issues internally and with 3rd parties in a professional manner
  • To review work to ensure done to standards of accuracy
  • To engage and build relationships with brokers to ensure trade settlements is timely as per client KPI/market cut offs
  • Respond to client/third party/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame
  • As required, raise change requests and system enhancements to improve the order management system and processes
  • Work closely within the team to ensure all the daily activities and checklists are completed
  • Will be required at times to work Bank Holidays to provide client coverage
  • Operational, control and efficiency diligence and execution
  • Working knowledge of Equities & Fixed Income Markets and general trade lifecycle and market cut offs
  • Working knowledge of mutual fund processing and unit dealing
  • Working knowledge of transfer agency market
  • Strong Microsoft Knowledge essential
70

FTC Month CIB Operations NAV Oversight Analyst Clerical Resume Examples & Samples

  • You will have a good experience in a Fund Accounting environment
  • You will be able to demonstrate strong operational service skills and ability to build key relationships
  • You will have a good understanding of exception based validation
  • You will be able to work under pressure and to tight deadlines
  • You will demonstrate team coordination and organisation skills as essential
  • Key Understanding of the financial markets, investment types and accounting and pricing policies
71

Cib Operations Cass VP Bournemouth Resume Examples & Samples

  • Develop a fully flexible BAU Governance model for the ROU to ensure full daily compliance to all related CASS requirements as well as developing reporting and a process that will enable the CF10a to develop an effective oversight of the entity they are responsible for
  • Working with the ROU Risk Management team define & develop a CASS risk assessment process across the ROU to cover all impacted Business products supported
  • Prepare any required presentation material on behalf of CF10a/CF29 for distribution across the Organization
  • Communicate and escalate appropriately with CF10/CF29 & the senior ROU Ops management team, compliance and senior LOB business partners. Manage the breach process for the Global team
  • Build strong working relationships/partnership with the CASS Governance team & our LOB Business partners, Technology and Compliance
  • Understand and implement procedures to meet with regulatory changes
  • Effective partnership with a diversity of senior management to drive control improvements while assisting
  • A full working understanding of CASS rules through previous positions
  • Strong communication skills - both verbal and written. The role requires a confident and assertive communicator with the ability to challenge/push back when necessary
  • Initiative - taking the lead in unstructured situations, including seizing new opportunities
  • Strong partnership, Orgainisation & People Management skills
  • Control focused and good attention to detail
  • People Management – provide direction and leadership to the team. Provide effective communication ensuring staff are aware of strategic and regulatory changes in the organisations
  • Be a change agent to successfully manage a complex and fast changing regulatory landscape and build processes to meet the requirements
  • Manage costs where applicable to budge
  • Strong Powerpoint & Excel skills required
72

Cib-operations Resume Examples & Samples

  • Liaise with various Fund Managers and action all authenticated client instructions
  • Oversight of custodial control around asset safe keeping and regular requirements
  • Maintain and continually update client account data
  • Identify and escalate transactions which do not adhere to the control framework
  • Be an escalation point for the team and clients, ensuring outstanding queries are resolved and controls are adhered to
  • Manage the maintenance of the Key Risk Indicator list and MIS
73

Cib-operations Resume Examples & Samples

  • Manage & resolve all direct client technical queries
  • Attend client and internal virtual team meetings as the SME for the product
  • Providing input, development and management of projects on client transitions, system enhancements and end to end process reviews
  • Reviewing SLA for the product group across all clients
  • Interact with all internal business lines including Relationship Management, Client Executive, Portfolio Accounting, Technology and senior management and contact with external auditors, consultants and clients for functions relating to alternative investments, including trade placement and account administration functions
  • Ensuring effective controls and communication are in place for any changes to the process
74

Cib-operations Resume Examples & Samples

  • Monitor daily Reconciliation report and conduct regular calls to monitor outstanding breaks
  • Complete monthly and bi-annul reports for operations and co-ordinate responses with relevant internal teams
  • Provide coverage of the verifier function
75

CIB Operations Operations Analyst / Assistant Resume Examples & Samples

  • Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
  • Update, maintain and track client tax documents related to FATCA
  • Manage confidential documents that will contain sensitive personnel information from clients both internal/ external
  • Create detailed MIS and other miscellaneous reports and documents; prepare background documents to support management
  • Coordinate new reference mappings, ensuring storage of appropriate mapping references in relevant LoB systems
  • Create template in the relevant JP Morgan Chase systems using a standard template and establish correct background definition
  • Assisting management to monitor/track names in order to ensure ncompleted within set target dates
  • Setup and coordinate meetings with LoB and management
  • Communicate actions / issues and progress with teams for documentation, requests and current initiatives
  • Upload all relevant documentation into the centralized document repository systems
  • Prior to submission ensure compliance with internal JPM Compliance policy and local regulatory requirements
  • Provide assistance to team members when required
  • At least five years’ of assistant/operations experience and with substantial experience in supporting senior executives and/or large teams
  • Strong Microsoft Word, Excel, Power-Point, Lotus Notes and Adobe skills
  • Ability to multi task and prioritize work efficiently to meet the requirements of managements
  • Conscientious, organized, confident and highly motivated
  • Able to perform well under stressful environment
  • Ability to prepare internal/external correspondences independently
  • Attention to detail, excellent organizational skills and discretion with confidential information
  • Willingness, as needed, to work off hours and over the weekend
  • Flexible, analytical and able to handle every tasks discreetly
76

CIB Operations Resume Examples & Samples

  • Responsible for the OTC Confirmation and Settlement process for TPDP(Third Party Derivative Processing) clients
  • Checking a wide variety of OTC Legal Confirmations including Paper and Electronic Confirmations via Markit Wire and DS Match
  • Instruction and approval of OTC Derivative Payment Messages, Swift/Wire Message types MT202,210 and 103
  • Key Escalation point within the department for OTC Confirmation and settlements queries
  • Responsible for the OTC Reconciliation process for TPDP clients delivered from the Delaware location
  • Responsible for the Counterparty Reconciliation process which covers a client to counterparty position reconciliation as well as a valuation MTM comparison
  • Issue and respond to daily derivatives margin calls from clients
  • Coordinate with clients to reconcile trade portfolios and investigate trade population, initial margin and MTM differences in order to resolve collateral disputes
  • Report outstanding collateral calls to Credit and work with them and Client Services to facilitate resolution
  • Initiate and arrange settlement of collateral movements
  • Follow up with clients in settling interest and failed collateral moves
  • Management of key relationship with stakeholders: Building and sustaining, strong working relationships with internal lines of business within TPDP and the external client base
  • Financial Reporting, investigation and resolution of aged Confirmation/settlement breaks
  • Ensuring that all issues are investigated and resolved in a timely manner
  • Results orientated, Create and sustain a Target driven environment
  • Excellent interpersonal skills, comfortable at interacting with and communicating to all levels of Management and with external parties
  • Self motivated, innovative and analytical
77

Cib-operations Resume Examples & Samples

  • Defining business operating models, conducting gap analysis and proposing solutions in partnership with all stakeholders
  • Liaising with internal teams and clients to define and monitor service delivery objectives and deadlines
  • Determining infrastructure recommendations based on business requirements for new and existing operations initiatives
  • Ensuring all changes to products, best practice and operating models are clearly understood by all stakeholders and implemented in a controlled manner
  • Ensuring solutions are in alignment with dependent processes and applications
  • Leading client due-diligence workshops
78

CIB Operations Resume Examples & Samples

  • Building relationships with clients to understand client behavior and requirements
  • Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate. Identify Service Requests and Service Delivery Issues for CSAMs to address; as well as any daily activities that may impact client satisfaction
  • Daily contact with clients by email and phone calls. Attend client meetings and calls with CSAMs when required
  • Monitoring and resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact
  • Extensive knowledge of financial markets and instruments, both domestic and global is an advantage. A good understanding of trade and cash settlements is also required
  • Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals
  • As this role will have regular client facing involvement and engagement with senior staff in all areas of Investor Services, the person in this role must be confident, articulate and able to represent J.P. Morgan in front of clients. Business Thai skills (Verbal & Written) will be an added advantage
79

Cib-operations Resume Examples & Samples

  • Research and announcements of all income, corporate action, fixed interest and proxy events relevant to our client base
  • Process client instructions and ensure all lodgements are executed into the market
  • Disbursement of all payments of cash and shares to clients
  • Resolve and escalate any issues resulting from the monthly self-department audits
  • Liaise with internal teams to resolve reconciliation breaks and client queries
  • Participate in reviewing workflows, reporting of all KRI’s and other MIS statistics
80

CIB Operations Resume Examples & Samples

  • Evaluation of the end-to-end process to assist in setting strategies and practices to develop a zero defect culture
  • Oversight over onboarding activity to provide expert advice on AML/KYC, perform reviews of AML/KYC activities such as client profiles and related metrics, identify data quality issues, and monitor resolution
  • Performs root cause analysis and identify solutions and best practices
  • Manage KYC QA activities for new and existing business and multiple remediation efforts concurrently within designated timeframes and quality standards
  • Knowledge management for KYC policy, procedures and training material updates and changes, train on-boarding teams and provide training certifications
  • Ensure KYC policies and procedures are accurate and comply with regulatory requirements
  • Partners with management to establish and update KPIs for onboarding processes, monitors performance to identify significant areas of concerns and oversees actions necessary to address issues
  • Ensure appropriate data available to produce defect reports on a regular basis
  • Build a strong working relationship with Operations, Multiple Lines of Business, Audit, Compliance, and Technology
  • Assist in identifying requirements for new WCOB Platform
  • Excellent communication skills and problem solving abilities
  • Promotes teamwork both within and across groups
  • 8+ years experience in financial institution
  • 8+ years in identifying and/or implementing financial and/or operational controls with AML/KYC expertise
81

Cib Operations Fx Operations Manager Bournemouth Associate Resume Examples & Samples

  • Management of the currencies European Client Services team, including performance management and development of team members to maintain a top performing team
  • Oversight of team performance, metrics, risk situations and payment execution timeliness
  • Drive the control and efficiencies agenda to ensure progression towards STP across the desk
  • Production and adherence to weekly/monthly targets and able to articulate trends to senior management
  • Occasional business partner trips to London will require traveling
  • Previous people management required, preferably 1-2 years of experience
  • FX & FXO experience is desirable, although not essential
  • Experience of performance in a customer service role
  • Strong communication skills, experience of building phone relationships a desirable quality
  • Ability to drive a team to deliver strong results against departmental objectives whilst taking into account risks involved in daily processing
  • A good working knowledge of the IB funds transfer policy would be an advantage
  • Knowledge of TSSFX would be useful as would Athena
  • Well-developed problem solving skills
  • Results-orientated
  • Capability to prioritise
82

CIB Operations Resume Examples & Samples

  • Expected to understand in detail the products supported by the group
  • Responsible for ensuring all deadlines are met and for escalating issues appropriately and in a timely manner
  • Ability to challenge current processes and identify process / control improvements and implement
  • Have a professional and client focused approach to their role
  • Controls and risk focus to ensure the team is operating at the highest compliant standard
  • Adherent to all Bank settlement policies and currency cut off times
  • Always lead by example
  • Achieve and exceed high levels of excellence
  • High level of client service
  • Not afraid to regularly liaise with senior individuals within the business with regards to open items or queries
  • Issuing invoices, contacting clients to agree settlements via incoming/outgoing communication via telephone and email
  • Investigating queries on all trades prior to Settlement– liaising with the business (front/middle office and marketing teams) to effectively and efficiently resolve any issues and to ensure that the settlements are agreed on a daily basis
  • Completing all confirmation of settlement invoices on a day to day basis and supporting all month-end activities
  • Release of all payments in a controlled and timely manner, adhering to currency cut off times
  • Escalating issues to management as appropriate
  • Proven ability to meet, and maintain tight deadlines/targets/ achieve resolution of issues and results
  • Works co-operatively and productively with others to achieve results
  • Works effectively and efficiently with a focus on detail and accuracy
  • Demonstrates ownership of issues and able to prioritise and respond to client needs in a timely manner
  • Knowledge of commodities products or Investment bank instruments would be beneficial but not a necessity
83

CIB Operations Resume Examples & Samples

  • Drive, manage and execute the control agenda across CEM Ops
  • Strong relationship management and partnership with the Business, Technology, and Corporate Groups
  • Strong control mindset, focusing on continuous improvement and reduction of risk
  • Highly organized, motivated, and strong prioritization skills
  • Maintains a comprehensive understanding of the market, products, and regulatory environment including the implications on the operating environment
  • Strong written and verbal communication skills with an ability to present concise and summarized messages
  • Strategic thinking and vision, with a shareholder view
  • Good knowledge of the legal and regulatory environment for financial services
84

CIB Operations Resume Examples & Samples

  • Establishing governance and program management structure
  • Drafting end-to-end project plans and milestones, managing project timelines, and tracking deliverables
  • Reporting and communications to Senior Management and other stakeholder groups
  • Coordinating and partnering with LOB and functional stakeholders (Legal, Compliance, Technology, Operations, Finance, Risk, etc.) and holding responsible parties accountable
  • Track and escalate project risks, issues, dependencies, control gaps, and action items
  • Working with Project and Program leads on addressing blockers and gaps, facilitating any inputs required to drive changes and decision making at all levels to prevent slippages to key Projects or the Program agenda
  • Facilitating steering committee meetings with senior management and working group meetings with key stakeholders
  • Manages budget for assigned project(s), monitors project progress and adjusts resources and priorities accordingly
  • PMO experience within complex programmes in global financial institutions
  • Experience and proven track record in stakeholder management, partnership (enabling a ‘one team’ culture and positive working environment) and programme governance across multiple locations
  • Outstanding communication and presentation skills
  • Ability to partner with and engage senior leadership across multiple lines of business and functional areas
  • Executive Level Communication (written and verbal)
  • Adherence to Standard Project Lifecycle
  • Budget / Financial Management including Business Case completion
85

CIB Operations Resume Examples & Samples

  • Governance : Establishing effective CIB and LOB governance forums and the flow of information across them, in partnership with GFCC
  • Client Rationalisation: Centralised cross CIB analysis of client portfolio to assist the business with the identification and coordination of client on-boarding/off-boarding
  • CIB Clearing House: Centralised cross CIB coordination of client off-boarding approvals and firmwide communications
  • Offboarding : Defining and implementing the CIB Off-boarding Operating Model with key oversight of the current process, controls, metrics and governance
  • Data & Infrastructure strategy: Defining data requirements, workflow tools and infrastructure framework to enable consistent and transparent decision making with a fully documented audit trail
  • Assist key team members to liaise with Business functions and Global Financial Crimes Compliance (GFCC ) to ensure client decisions are captured, communicated and tracked appropriately
  • Conduct analysis and assist with business specific issue resolution
  • Assist in the production of client analytics to self identify client rationalization and facilitate client decisions
  • Provide responsive and meticulous support to senior team members on ad hoc requests by global senior executives
  • Strong written and verbal communication skills, including ability to convey complex ideas simply. (expertise in Excel and Powerpoint)
  • Able to establish good relationships rapidly with other parts of a large organization
  • Knowledge /experience of CIB Products/Businesses
  • Experience with CIB financial systems, with ability to model financial data
  • Disciplined approach to managing processes and controls
  • Good judgment, maturity and poise to enable interaction/influencing of senior level staff
  • Able to prioritize key tasks effectively
  • Innovative in problem solving and issue resolution
86

Cib Operations Specialist Resume Examples & Samples

  • Test script development
  • Project management and reporting
  • Procedure development
  • Data migration
  • Technical writing skills (MS Word)
  • Basic Excel
87

CIB Operations Resume Examples & Samples

  • High level of customer interaction
  • Generating collateral statements and sending calls to clients for both standard and non-standard agreements. Timely follow up of all calls made by JPMorgan
  • Answering of incoming collateral calls sent by clients comparing them to JP Morgan's exposure
  • Agreeing on the amount and type of collateral to be moved
  • Follow up on any counterparty fails
  • Reconciliation and dispute resolution with regards to large disputes or credit sensitive customers
  • Agreement of coupons due on securities held as collateral
  • Month end tasks including the agreement of interest on any cash collateral held/delivered
  • Timely resolution of incoming queries regarding a client’s portfolio. Escalation of issues
  • External Client services experience, or similar experience interacting with senior/demanding internal clients
  • Working knowledge of OTC Derivative products, Futures & Options or similar background
  • Proven experience of effective relationship building with a wide variety of stakeholders, for example; Clients, Credit Execs and Business Partners
  • Must be attentive and responsive to client needs
  • Ability to Work in a methodical and organised manner and to follow procedures
  • Excellent client communication skills and telephone manner and a strong ability to build client relationships
  • Must be highly numerate with good keyboard and core system (Outlook, Excel, Word) skills
  • Ability to work as part of a team and be flexible during busy periods such as month end
  • Ability to prioritise workflow and work to strict deadlines agreed in legal documentation
  • Strong Risk and Control Awareness – with the ability to push back on stakeholders when risk/controls could be compromised
  • Strategic thinker, able to review and implement process improvements
  • Working closely with global team, Operations teams are based in London, Delaware and Mumbai
  • Self motivated and flexible approach to working hours
  • Participate in the implementation of strategic and ongoing STP initiatives
  • A deep knowledge of OTC Derivatives, Futures & Options and/or Fixed Income products
  • Knowledge of Collateral Management for OTC Derivatives, Futures & Options and Fixed Income products an advantage
  • Microsoft Office – ability to analyze data effectively using excel with an ability to write and manipulate macros; Powerpoint, Word
  • Business Objects reporting – experience of building reports for management information/analysis an advantage
  • ISDA and CSA awareness
88

CIB Operations Resume Examples & Samples

  • Responsible for Settlements that are made across the Physical European Product Commodities Suite (Power & Gas). The product suite encompasses OTC transactions as well as Exchange, Grids and Gas Hubs. This involves Invoicing the client , agreeing and effecting settlement, always ensuring correct invoices are exchanged and correct tax is reported as per regulatory requirements
  • Investigation and resolution of any invoice / settlements discrepancies
  • Liaising with the business (Front /Middle Office and the Scheduling Team) to effectively and efficiently resolve any issues and to ensure that the settlements are agreed in a timely manner
  • Desk coverage is 8am - 6pm. Shifts covered at present are 8am - 4pm or 9am to 5pm, with overtime if required
  • Applications used within the team are ENDUR (Risk Management system & Back Office Mainframe), Lotus Notes (Invoicing), STS (Payments) and TSS
  • Previous settlements experience
  • Investment Bank
  • Investigations background
89

Cib Operations Settlements Analyst Bournemouth Professional Resume Examples & Samples

  • Risk Mitigation (Operational, Financial and Reputational)
  • Quality Client Service
  • Maintaining and building excellent relationships with external clients as well as with multiple teams across the Derivatives hubs and globally with the Middle Offices we support
  • Participating in process improvement initiatives
  • Ensuring that all issues are escalated to the Team Leader/Manager within an appropriate time frame
  • Desire to work in a fast-paced environment
  • Excellent time management skills and the ability to organise and prioritise work in a busy environment with the ability to work under pressure and to deadlines
  • Pro-active approach to problem solving and developing solutions
  • Previous exposure to financial products and derivatives instruments advantageous but not essential
90

Cib Operations Transaction Processing Specialist Professional Bournemouth Resume Examples & Samples

  • Reconciliation of Post settlement nostros for Financial P&G, Physical Oil, Brokerage, Eastern European Energy & Emissions Nostros on TLM
  • Identifying root cause of issues and ensuring fix its fixed to avoid reoccurrence
  • Reconciliation of charges and identifying ways to reduce them
  • Testing for new systems (Athena & DCPP)
  • Investigating queries on all post date of Settlement- liaising with the Settlements, Technology or Accounting to effectively and efficiently resolve any issues
  • Expect High volumes in term of breaks and issues for first week of the month
  • The team covers EMEA & Early NA hours
  • Applications used within the group are the front, middle and back end system Outlook (Emails), ENDUR, Athena, MS Access DB, STS & EPI
  • Display a flexible approach to work and is adaptable and welcome to change
  • Proven ability to build a strong rapport with customers and colleagues alike
  • Takes personal responsibility for tasks and actions
  • Able to effectively communicate both written and verbally
91

Cib Operations Client & Product Profitability VP Resume Examples & Samples

  • Drive the development of a client and product profitability model
  • Support initiatives to increase that profitability such as business simplification, elimination of bespoke client processes, and development of a configurable but scalable operating model
  • Manage a governance and PMO structure to ensure objectives are clearly defined, project plans / deliverables are documented and each work stream remains engaged and on track with target deadlines
  • Provide program updates for senior leadership and key stakeholders
  • Extensive experience with Program Management / Business Management / Reengineering
  • Experience in activity based costing / profitability analysis a plus
  • Proficient with technology and systems and capable of applying knowledge to operations and understanding the overall infrastructure and business implications
92

CIB Operations Resume Examples & Samples

  • Expertise in data mining, transformation, and analysis using SQL
  • Strong background in object oriented, and/or software development not limited to Visual Basis, .NET or similar programming languages
  • Strong analytical with some project management skills is required, including a detailed understanding of how to translate Management Reporting and Business needs into technical requirements
  • Strong background with information management and development tools such as TOAD, Microsoft SQL Developer, or similar IDE’s
  • Familiarity in enterprise data systems and databases such as Oracle, Microsoft SQL Server, or Microsoft Access
  • Ability to use business judgment to guide analysis, draws implications from analysis, and synthesize into clear communications
  • Strong listening, presentation, communication and influencing skills
  • Familiarity with SharePoint development and administration
  • Direct work experience with reporting or modeling in a Line of Business capacity
  • Business Objects, Qlikview
  • Strong in using the Microsoft office suite with VBA Automation knowledge (Excel & Access)
93

CIB Operations Resume Examples & Samples

  • Assist to drive the development of a client and product profitability model
  • Assist to preserve a governance and PMO structure to ensure objectives are clearly defined, project plans / deliverables are documented and each work stream remains engaged and on track with target deadlines
  • Maintain effective communication with the Corporate and Investment Bank CAO community and business partners with the purpose of informing interested parties on all key milestones, accomplishments, programs, activities and overall successes
  • Monitor and track productivity
  • Responsible for Issue Management, Escalation and Remediation
  • Assist with program updates for senior leadership and key stakeholders
  • Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
  • Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan
94

CIB Operations Resume Examples & Samples

  • Degree
  • Multi tasking
  • Client Service
95

CIB Operations Resume Examples & Samples

  • Self-motivation and demonstration of initiative
  • Extensive knowledge of loan settlements
  • Knowledgeable of loan transfer documentation
  • Extremely detailed orientated
  • Control orientated
  • Keen to question everything and understand the detail behind the numbers and/or process
  • Strong PC Skills: in particular Excel, Word and PowerPoint
96

CIB Operations Resume Examples & Samples

  • The role requires a self sufficient, proactive and able business analysis and project manager, including the following key skills
  • Strong Business Analysis
  • Excellent written and verbal communications skills; comfortable interacting with cross-line of business partners
  • Understand of Agile methodologies
  • Strong technical knowledge and ability
  • Strong senior management presentation skills
  • Experience with data mining and analysis
  • Self-starter, independent worker, and ability to multitask
  • Excellent organizational and follow through skills; detail oriented
  • Experience with Risk, Controls and/or Compliance Data
  • Possess excellent teamwork and interpersonal skills, including an ability to influence and negotiate
  • Ability to work in a fast paced deadline driven environment; comfortable re-prioritizing workload as needed
  • Advanced proficiency in MS Excel, Sharepoint, Access, Project and PowerPoint
  • Ability to produce reporting in toolsets such as SSRS, SSAS, Cognos and/or Qlikview
  • Any coding experience is an advantage
  • Experience in database queries, procedures and maintenance is an advantage
  • Bachelor’s Degree; with relevant operational and technical experience
  • Preference for experience in JPMorgan risk management systems (Phoenix)
97

CIB Operations Resume Examples & Samples

  • Accountable for end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management
  • Working with various internal teams such as trade processing, Prematching, settlements and margin to process transactions and resolve any exceptions on a timely manner
  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries
  • Establish and maintain relationships with high profile hedge fund clients
  • Partner with account management teams to help change client behavior where required to remove manual processes
  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities
  • Strong business knowledge is preferred/Added advantage of Prime Brokerage
  • Strong knowledge of equity and fixed income products; FX and Swaps is a plus
  • Knowledge of Global markets and settlement practices
  • Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
  • Strong MS office skills (Excel, PowerPoint, Word)
98

CIB Operations Resume Examples & Samples

  • Graduate 2:2 or better
  • 2 years + fixed income experience ideally in an investment banking environment
  • Good industry and operational knowledge of European Securities Markets
  • Strong derivatives knowledge is required, knowledge of securities products is a plus
  • A minimum of one year prior Operational and/or line experience, is required
  • Basic accounting knowledge is required
  • Proficiency and prior process trading, calculating, reporting, and analyzing daily Profit & Loss statement experience is required
  • BA or BS degree is necessary
  • Strong PC Skills : in particular Excel, Word and PowerPoint
99

CIB Operations Resume Examples & Samples

  • Building new reports for Regulators, Agencies & Treasuries
  • Building databases to facilitate reconciliations to support the attestation process for FCA Transaction & PRA Liquidity reporting
  • Support and analysis for MiFID II and SFTR development
  • Provide analysis and comment on reported flows in response to internal queries and queries from regulators, treasuries and agencies
  • Provide daily reports to fulfill requirements under the Volcker rule
  • To write and validate procedures in relation to new reports and processes to ensure Compliance and Audit are comfortable with our controls environment
  • To provide guidance to members of Transaction Management and other areas of the business of regulatory implications of new and existing flows
  • To provide contingency cover for the Bournemouth and Mumbai teams across all of our reports and processes
100

CIB Operations Resume Examples & Samples

  • Preferably educated to Degree level or equivalent
  • Previous investment banking experience required
  • Experience of OTC derivative processing/lifecycle, in one or multiple asset classes desirable
  • Experience in managing initiatives/ projects
  • Client interaction in a previous role
  • Understanding of client reference data desirable
  • Excellent delivery record in previous roles, ability to manage changing priorities & high volume processes
  • Excellent communication & presentation skills
  • Strong influencing & negotiation skills
  • Good organisational/ project management skills
  • Have a proactive, focused approach, looking at continuous ways to improve the control & operational environment
  • Strong risk and controls awareness, attention to detail
101

Cib Operations Transaction Processing Specialist Bournemouth Associate Resume Examples & Samples

  • Input and maintenance of all OTC Derivative trades
  • Investigation of Client, Fund Accounting, IOS and other 3PD team queries
  • Assist with the setup of Static data
  • Ensure SOPs are in place and updated quarterly
  • Participate in SSAE-16 Audits
102

CIB Operations Resume Examples & Samples

  • Act as primary operations point of contact for sales and sales trading desks and client operations teams, partnering with global teams to resolve queries or issues
  • Ensuring prompt and accurate allocation of trades to the relevant funds
  • Ensuring that accurate trade confirmations are provided in a timely manner, in line with client requirements
  • Managing open trades in a diligent manner through to settlement
  • Reactively managing all client queries in a timely manner and proactively working to ensuring any issues do not reoccur
  • Providing the Front Office with timely, accurate information in relation to the status of problem trades
  • Completing all relevant control checks, escalation and maintaining audit trail
  • Management, ownership and, if required, escalation of issues in a timely manner
  • Continuously seeking feedback on opportunities for improvement and providing feedback to other groups in relation to where processes could be improved
  • Identifying opportunities to continuously improve ‘Straight Through Processing’ and quality of service delivered to clients; and automate/streamline existing processes
  • Partnership with our Commission Management Solutions team on any research commission queries
  • Partnership with the CIB Account Oversight team in relation to special handling and resolving any issues for priority clients
  • Provide Subject Matter Expertise (SME) input in partnership with technology and operations project teams
  • Well established client service skills with a positive attitude
  • Ability to both work well as part of a team, and also to be results orientated and self motivated, being proactive by using own initiative to take personal responsibility for tasks and actions
  • Experience within operations, preferably within an Investment Banking environment
  • The ability to partner and manage relationships with a variety of diverse groups
  • A flexible, organized, proactive attitude towards work with the ability to multi-task and prioritize workload to meet daily deadlines
  • Excellent communication skills in all media
  • Control mindset with risk awareness along transaction lifecycle and strong attention to detail
  • Technical understanding of securities products would be an advantage
103

CIB Operations Resume Examples & Samples

  • Perform end to end quality review of KYC profiles for accuracy, completeness and validity, incorporating multiple risk factors in compliance with global regulatory requirements
  • Strive for 95% QA pass rate, which is reported to the regulator
  • Keep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the EMEA region
  • Tracking and reporting of personal key metrics and ensure timely escalation of key risks/issues to management
  • Manage personal workload and priority items received from multiple teams to meet required deadlines specified by the business
  • Develop strong partnerships with key stakeholders by proactively building and maintaining relationships
  • Liaise with all EMEA teams to facilitate knowledge sharing and ‘best practices’ to the wider group
  • A working knowledge of KYC/Compliance/AML procedures and standards
  • Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, F.I.’s, Hedge Funds, Private Equity Funds, Mutual Funds etc.)
  • Knowledge of financial industry with in-depth expertise in various lines of business (Corporate Investment Bank and heritage lines of business)
  • Demonstrates strong verbal and written communication skills with experience of conflict resolution
  • Possesses strong time management, organisational, relationship building skills
  • Adaptable to work in an evolving and changeable environment
  • Proactively manages and drives forward own career, identifying personal training needs for development
104

Cib Operations Rates Hybrids Structured Documentation Specialist Associate Bournemouth Resume Examples & Samples

  • Management of own and team’s workflow in a queue
  • Ensure the confirmation process follows the Bank’s compliance, audit and legal policies
  • The role will involve close liaison with traders and marketers, marketing support groups, middle office, Legal, customers and other departments on a daily basis
  • Ability to deliver high level of customer service to both internal and external clients
  • Education - Degree level preferred
  • A good understanding of the documentation process and previous confirmation drafting
  • Knowledge of FX, Rates or Credit products and ability to understand complex derivative structures is desirable
105

CIB Operations Resume Examples & Samples

  • Ability to read/write Japanese in addition to English. The Role is to review Japanese payment details
  • Ability to read/write Mandarin in addition to English. The Role is to review Mandarin payment details
  • Must have a Bachelor's degree
  • Strong Analytical & investigative skills required
106

CIB Operations Resume Examples & Samples

  • Full lifecycle program management including: workstream and lifecycle definition, resource management (both virtual and direct), pre- and post-execution, program closure
  • Leadership - Assume a key leadership role within the Strategic initiatives programme team. Build & develop relationships, within and across functions
  • Broad knowledge of Financial Markets/Services probably gained through 10 years+ in a leading firm
  • Programme Management – Prior experience of large scale front-to-back, full lifecycle project & programme management. Ability to organize, prioritize and manage multiple streams of work at any given time
  • Excellent communication, presentation (both oral and written) & influencing skills
  • Minimum degree educated with banking experience within a Trading environment exposure a plus
  • Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stake holders and Technology
  • Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
  • Ability to troubleshoot and strong analytical skills required
  • Effective change management skills. Ability to support & adapt within a changing environment
  • Strong attention to detail and must be able to demonstrate outstanding delivery track record
  • Ability to lead and work independently
107

Cib Operations Account & Reference Data Manager VP Bournemouth Resume Examples & Samples

  • Establish and maintain strong relationships with stakeholders include Sales, Service, Implementations, Operations, Legal, Risk and Compliance
  • Partner with legal on the documentation process and follow up on metrics and reporting regarding executed documents
  • Be the Line Manager and lead a team of professionals and associates that manage the Documentation workflow
  • Focus on improving the Client Experience through delivery of an efficient document generation process
  • Work with Global Technology, Operations and Stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROI
  • Coordinate technology changes and assessment of impact to Operating Model and strategic initiatives
  • Champion client escalations from a documentary perspective
  • Own the regional relationship and engagement with the extended documentation teams based offshore
  • Manage the effective and timely delivery of on shore document capture activities such as originals receipt and storage
  • Oversee and lead regional projects and programs including remediation initiatives, process simplification and standardization efforts
  • Act as point of escalation for queries arising on documentary issues
  • Implement a risk based approach to handling document requirements
  • Develop the Doc Mgmt function to support the stakeholders needs
  • Responsible for compiling Client Documentation packages in partnership with legal and Sales/Relationship Managers
  • Ensure best practices within the team conform to the Bank’s legal guidelines and policies and standards, including risk mitigation through adherence to the control framework
  • Manage issues and items escalated to target timely resolution
  • Deliver against recommendations and suggested improvement to address problems, process efficiencies etc. within the team
  • Ensure accurate completion of documentation and adherence with internal service level agreements, and/or client request due dates across the team
  • Deliver a control and QA process to ensure no documentary gaps arise and implement best practice for document processing in region
  • Extensive experience in Operations
  • Ability to be effective in a global operating environment
  • Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients
  • Analytical skills, problem solving, good critical thinking and decision-making skills
  • Experience working across multiple business areas and/or functions to deliver results
  • Expert user of Microsoft Word, Excel, PowerPoint, Visio and ability to present to senior management
  • Experience and knowledge of client documentation, including familiarity with legal documentation and other specialist documentation types a plus
  • Proven experience within a client facing role, understanding client requirements
  • Proven risk awareness with ability to escalate and manage potential risk, control and procedure orientated
  • Experience with implementing process improvement and demonstrated experience with efficiency improvement
  • Proven motivational and influencing skills required to lead an established experienced team
108

Cib-operations Resume Examples & Samples

  • Directly shaping long-term operational or functional strategies at the CIB Sydney operating unit level requiring coordination and integration across all operations
  • All aspects of leading a CIB operations team of approximately 400 people in Sydney
  • Managing an independent budget and cost base for CIB operations
  • Primary face off to senior business stakeholders, Audit (internal and external) as well as regulators in Australia
  • Leading the talent management process to improve employee engagement, retention, diversity and mobility
  • Overall responsibility for the control environment and operational experience from a client perspective
109

CIB Operations Resume Examples & Samples

  • Day to day responsibilities involve client contact confirming deals and settlement instructions within the deadlines
  • Ensuring that all new transactions are economically affirmed in a timely manner
  • Promoting automated solutions to clients, demonstrating and supporting these platforms
  • Identifying issues and investigating root cause
  • Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients
  • Initiating and participating in process improvement initiatives
  • Ensure that any issues are escalated to the team leader within an appropriate time frame
110

CIB Operations Resume Examples & Samples

  • Strong interpersonal, written and verbal communication skills, including ability to convey complex ideas simply. (expertise in Excel and Powerpoint)
  • Disciplined approach to managing processes and control
  • Ability to take an assignment, formulate and plan and implement with limited management direction
  • Ability to multitask and work under pressure
111

CIB Operations Resume Examples & Samples

  • End to end owner of the OTC trade and support processes, coordinating all aspects of Operations Service delivery/training to the client
  • Partner with client to understand business and service needs. Validate client requirements vs service offered and implement support processes in CS
  • Operations calling program to include service reviews with client and log onto CRM tool (e.g. Salesforce) Onboard new ‘BAU’ services and capabilities for existing relationships / accounts to meet client evolving needs
112

CIB Operations Resume Examples & Samples

  • Dealing with all client and broker queries related to daily CFD activity
  • Responsible for all CFD investigation, amendments and delivery sign off to Fund Accounting and client
  • Responsible for the TPDP(Third Party Derivatives Processing) OTC Reconciliation process for TPDP clients delivered from the Delaware location
  • Liaising with all internal stakeholders to ensure controlled and timely CFD, core and counterparty deliveries at met on a daily basis
113

CIB Operations Resume Examples & Samples

  • The ideal candidate would have experience in a Thunderhead AD / Thunderhead Developer role
  • Motivated, self-starter and results driven
  • Ability to work under pressure, prioritizing work loads in a multi-client environment where demand exceeds supply
  • Equities Derivatives experience in a global financial institution, preferably in a mix of business and technical capacities
  • Understanding of front to back business processes in OTC and Securitized derivative products derivative products preferable
  • Experience in a Thunderhead AD / Thunderhead Developer role
  • Experience in drafting OTC exotics confirmations and / or Securitised documentation
  • Technical Experience in XML/XSL, SQL, Java Scripting
114

Cib Operations Secutities Processing Transaction Processing Operations Manager Associate Bournemouth Resume Examples & Samples

  • Delivery against all KPI’s and client SLA’s
  • To review and monitor trades ensuring any issues are escalated
  • To liaise with accounting centers to ensure effective trade flow
  • To identify errors or issues and to escalate so as to improve automated processing
  • To coach and train others so as to build skills
  • Execute all required settlements to ensure client accounts are not overdrawn which will incur associated costs
  • Maintain effective working relationships with the third party administrators and all internal contacts
  • Strong understanding of the Investment Accounting and Fund Accounting requirements
  • Leadership and talent management
  • Influence and relationship building with all business partners. Client Directors – Distributed Operating Model – Client Service - Custody
  • Establish and maintain excellent relationships across all clients
  • Planning – people and process
  • Experience of the day to day running of a team, ensuring all deliverables and SLAs completed correctly and issued to clients per timetable
115

CIB Operations Resume Examples & Samples

  • Master’s degree or equivalent in a related subject
  • Product knowledge – Understanding of vanilla and complex fixed income products
  • Complex Products: Power Range Dual Currency Swaps/Notes (PRDC) is our main product
  • PnL - Understanding of trading PnL and key drivers
  • Understanding of risk types – Market, operational, settlement, credit, legal and reputational
  • Systems skills – Understanding of risk management and reporting systems, straight through processing, Excel/Access is certainly helpful
  • Problem solving – Developing and implementing solutions to often complex issues
  • Control –Understanding and implementing the control framework to mitigate risk through the transaction lifecycle
116

Ftc-cib Operations Dealing Administrator Clerical Luxembourg Resume Examples & Samples

  • Appropriately process manual transactions received from investors in accordance with the applicable fund cut-off times, procedures, prospectus and following the Manual Transaction Processing Check lists
  • Ensure the transaction is In good Order before deal processing
  • Escalate any transactions that cannot be booked to the appropriate Customer Services Team for clarification
  • Receive, investigate and answer emails/queries from internal and external clients in a timely and accurate manner
  • Meet dealing deadlines (i.e. checklist) and ensure all relevant parties (supervisor and other dept) are pre-informed of any delay
  • Remain client focused and handle interaction with other teams or entities in a professional manner
  • Assist the team in becoming an ever improving back office service provider by handling any type of transaction in the most efficient way
  • Maintain focus within the team on good accuracy and a low error rate
  • Demonstrate and apply thorough Anti Money Laundering and Know Your Customer awareness and knowledge
  • Contribute to the creation of dealing procedures for new systems/process
  • Engage in internal TA related projects and testing as required
  • Attention to Detail/Accuracy Orientated
  • Proficient PC skills (i.e. MS Outlook, Excel, Word, etc)
  • Ability to work under pressure to meet deadlines. Priority focused
  • Preferably experience within a Transfer Agency environment, with exposure to dealing a considerable advantage
  • Preferably with experience in other dealing applications
  • Fluent written and spoken English, with additional European languages an advantage
  • Educated to Degree level
117

CIB Operations Resume Examples & Samples

  • Seasoned professional with 3-5 years experience in Financial Services, Operational Risk Management, Control Oversight and/or similar role
  • Strong communication and collaborative skills and demonstrated ability to work across functions with project sponsors and balance the needs of multiple stakeholder groups
  • Strong presentation skills including generating presentations and effectively communicating to senior management
  • Knowledge of CIB products (Markets, Banking, Investor Services)
  • Well developed understanding of risk and controls
  • Creative and innovative problem solver, ability to communicate new ideas, and inspire support
118

CIB Operations Resume Examples & Samples

  • Handling of account requests to ensure documentation meets local regulatory requirements, follow up on deficiencies and ensure set up in client repository system is accurate
  • Produce regulatory reporting, whithholding tax and stamp duty returns
  • Provide support and guidance on local specific client requests in partnership with Client Service team
  • Support team on ad hoc requests and projects
  • Understand and produce monthly reconciliation of balance sheet under CIB Operations
  • Production of MIS for all CIB activities
  • Support internal and external Audits related to location operations
  • Ensure Standard Operating Procedures are up to date and adhered to
  • Operate under adherence of compliance corporate policies and local regulations
  • Fluent in Dutch, French and English
  • Minimum 2-4 years Operations experience including knowledge of the Financial Institutions market and payments industry
  • Sound knowledge of Microsoft Office suite (Excel focus)
  • Strong organization and problem solving skills
  • Flexible attitude in dealing with multiple tasks and environments
  • Ability to interact effectively both with individuals and teams
  • Efficient planning, time management and decision making skills to meet deadlines
  • Rigourous and autonomous
  • Risk and control awareness
  • Open to transfer to Paris office
119

CIB Operations Wholesale Client Onboarding Resume Examples & Samples

  • Project management for WCOB Consent Order workstreams for the QA function
  • Create independent testing process for QA reviews across all regional teams to ensure global consistency across all regions with the direct link to the WCOB Training and Procedures Function.Performs root cause analysis and identify solutions and best practices
  • Provide SME oversight over onboarding activity to provide expert advice on AML/KYC, related metrics, identify data quality issues, and monitor resolution
  • Assist to ensure KYC policies and procedures are accurate and comply with regulatory requirements
  • Evaluate and monitor the impact of Industry changes, and new and enhanced offerings along with JPM infrastructure changes
  • Experience in identifying and/or implementing financial and/or operational controls with AML/KYC expertise
  • Proven experience in Quality Assurance in a financial services sector
  • Experience in management essential
  • Able to influence others
  • Results oriented and tenacious
120

CIB Operations Resume Examples & Samples

  • Handling static data updates, amendments and follow-up
  • Understand local regulation impacting CIB businesses and produce regulatory reporting and withholding tax reports
  • Support and guidance on local specific client requests in partnership with implementations team, client services and the business
  • Production of MIS for all related activities across the team
  • Support internal and external Audits
  • Ensure Service Level Agreements are up to date for the services rendered
  • Norwegian language would be a plus
  • Operations experience including knowledge of the Financial Institutions market and payments industry
  • Knowledge over Spanish regulation
  • Accounting knowledge
  • Flexible attitude in dealing with multiple tasks and environment
121

CIB Operations Resume Examples & Samples

  • Has perspective and can see issues and goals from different angles and levels
  • Identifies the root causes and takes action
  • Quick learner, open approach, respectful
  • Continually improves the process
122

CIB Operations Resume Examples & Samples

  • Management of the day-to-day IS Operation team in Frankfurt by leveraging the discipline we have across EMEA around governance, operations and controls practices
  • Ensure sound governance over IS Operations, ensuring compliance with corporate policies and local regulation
  • Oversight of outsourced activities to the UK, US, India as well as Philippines and coordination of NBIAs and new client on boarding impacting the Frankfurt footprint
  • Support IS business growth and the definition & implementation of a stable and balanced local operational footprint in light of continuous efforts to increase cost efficiency
  • Drive ongoing process of cultural change with a strong focus on a seamless end-to-end process across locations (Frankfurt – London – Bournemouth – Mumbai – Bangalore - US) based on Key Risk Indicators / Key Performance Indicators
  • Develop and maintain a close partnership with Frankfurt IS Executive, Product, Relationship Managers and Client Services, EMEA IS Operations, Senior Country Business Manager, local/ EMEA control, risk and corporate functions in order to develop and maintain an adequate operating model to support the business effectively in line with the location and LOB strategy
  • Work in close partnership with the Frankfurt Change Management Head and the Functional Partners in UK during the transition to the dual language operating model for IS Operations with seamless impact to the clients
  • Develop diverse talent people across the LOB in the location, ensure staff has development plan and identify successors for all key positions
  • Diplomas in Finance, Banking, Business Administration, European MBA or equivalent
  • Years of experience in managing operations within the Banking / Financial Services industry with substantial teams and proven track record
  • Broad knowledge base in German Depotbanking
  • Project Management experience, in management re-engineering projects
  • Broad-based IT skills and application experience
  • Ideally multi-cultural / multi-national background, being able to communicate internationally in a complex matrix structure
  • Hands-on attitude, i.e. being able to manage the day-to-day operations and to step in to handle BAU activities
  • Change agent, challenging the status quo and driving change in order to increase process efficiency, to strengthen control effectiveness and/or to improve service delivery & quality
  • Sparring partner for the management, with a strong interest to get involved in activities / projects “outside his/her box”
123

Cib Operations Cfd Administration Group Delaware Clerical Resume Examples & Samples

  • Responsible for the daily management of a clients CFD trading activity including reviewing reconciliation breaks on Position, Market price, Income, Cash, Finance and Valuation
  • To accurately and efficiently reconcile against all core controls for all relevant OTC deliveries
  • Understand and ensure compliance with control and regulatory requirements
  • Participate in the implementation of strategic initiatives
  • Identify process improvements and efficiency opportunities in daily workflow
  • To proactively identify any recurring issues and fix accordingly
  • Management of key relationship with stakeholders: Building and sustaining, strong working relationships with internal lines of business within WDPC and the external client base
  • SOX/SSAE-16 Awareness
  • Participation in global projects and ongoing STP initiatives
  • Working closely with global team, Operations teams are based in Delaware, Bournemouth, and Mumbai
  • Bachelor degree or equivalent work experience (2-3 yrs)
  • Ability to discuss in detail your experience of leadership and people management
  • Ability to build and maintain effective working relationships with clients and counterparties
  • Quick learner both technical knowledge and systems
  • Self-motivated and flexible approach to working hours
  • Excellent prioritisation, planning, organisation and time management skills
  • A proactive approach to problem solving, logical thinker with a good mathematical background
124

CIB Operations Resume Examples & Samples

  • Maintaining a portfolio of clients and reduce aged outstandings
  • Working on a daily basis to aggressive internal and external monthly targets
  • Checking and Chasing of Equities Derivative contracts via DTCC or Paper
  • Investigation of DTCC alleges (where client has uploaded confirmation to DTCC). Ensuring JPM has uploaded their side of the trade and investigation of discrepancies to resolution
  • Building and sustaining, strong working relationships with internal lines of business within Derivatives and Middle/Front office groups
  • Liaising with a dedicated client base to ensure any issues are addressed in a timely and professional fashion
  • Understand and ensure compliance with, control and regulatory requirements
  • To proactively identify any recurring issues and escalate accordingly
  • Ownership and resolution of all exceptions and queries relating to Derivative Trades
  • Exposure to Derivatives would be an advantage
  • Experience with MS Office packages is a benefit, particularly Word and Excel
  • The candidate will be numerate with excellent keyboard skills and a high level of computer literacy
  • It is essential the candidate is an effective and confident communicator
  • The candidate will be required to work under pressure and with initiative
  • The candidate will also be aware of the large financial risks that are incurred through operational errors and negligence
  • It is essential that the candidate is able to maintain a high level of accuracy and follow control procedures at all times
  • The candidate will be required to demonstrate and actively prioritise workflow
  • Ensuring a timely resolution / escalation of trade queries
  • Ability to build and maintain effective working relationships with a worldwide client base
  • Quick learner of both technical knowledge and systems
  • Results orientated, Target driven environment
  • Excellent organisational skills with ability to prioritise
  • Ability to work under pressure and to strict deadlines
  • PC Literate with a sound working knowledge of Word and Excel
  • Team Player, excellent client service skills needed
  • Derivatives knowledge, and ISDA Definition knowledge Preferred
  • Ability to speak a second Language
125

CIB Operations Resume Examples & Samples

  • Ensuring that all payments are settled accurately and all incoming client enquiries are dealt with in a timely manner
  • Resolving any outstanding post-settlement discrepancies adhering to Internal and External Rules and Targets
  • Identifying and investigating the root cause of errors/issues
  • Self-motivated, enthusiastic with a great appetite to learn
  • Excellent relationship-building and good communication skills
  • Understand the risks and adhere to the controls in place at all times
  • Experience in an operational/financial services/customer services environment advantageous but not essential
126

CIB Operations Resume Examples & Samples

  • To own the front to back management of the equity release mortgage business. This includes, but is not limited to, looking after monthly rolls and client sweeps, booking new ERM trades and documenting new trade specific procedures in a clear and concise way
  • To understand the cashflows associated with each trade and to work with the accounting and settlement teams to ensure that settlement is accurate and timely
  • To be able to identify areas of improvement and implement new procedures or to change existing process flows to ensure tight controls front to back
  • Product knowledge – Exposure to, and an in depth understanding of Structured/Exotic interest rate derivatives and/or Equity Release Mortgage management
  • Analytical and quantitative aptitude - it is essential to understand the "Greeks" and be able to explain their movements
  • Technical skills: The daily tasks will involve using several applications, in house, third party and out the box. A strong candidate would be someone who has experience using all Microsoft office applications and ability to code in VBA using Excel
127

Cib Operations Ofac Client & Transaction Screening Analyst Singapore Resume Examples & Samples

  • The qualified candidate must exercise of sound judgment and discretion in the process of resolving all cases with an ability to work in a High volume, High pressure team environment
  • The candidate must be able to read and write at an executive level in Japanese and English
  • 0-2 years experience in Banking Operations or Financial services operations (Prior experience in compliance a plus)
  • Individual must be a self starter with the ability to handle multiple tasks at one time
128

Cib Operations Ofac Client & Transaction Screening Manager VP Singapore Resume Examples & Samples

  • Lead, motivate, and develop the staff
  • Conduct performance reviews
  • Own and resolve issues from complaint or inquiry to the point of resolution
  • Provide daily reporting to management
  • Be an escalation point to research and resolve complex service questions, using multiple systems and points of contact to get to the answer
  • Support change in the environment by ensuring staff are prepared for change and by following up to ensure the change was successful
  • Be able to use software such as Excel, PowerPoint, and SharePoint to analyze and communicate information
  • May be required to respond to production issues outside of normal work hours
  • Ability to coach, mentor, and develop staff members while promoting a positive workplace environment
  • Experience in managing shift schedules, employee planned and unplanned absences, and ensuring there is coverage at all times
  • Experience in enforcing, and improving operational procedures
  • Demonstrated ability to own, resolve, and research complex service issues
  • Able to be contacted after hours as required
129

CIB Operations Resume Examples & Samples

  • Excellent interpersonal and communication skills; strong verbal, written and presentation skills to staff within the organization and executive management
  • Excellent process and analytical skills; ability to work in a complex environment and the ability to think strategically and tactically
  • Willing to challenge the status quo to drive better outcomes for our clients
  • Previous track record in executing and managing significant change agendas
  • Previous experience working successfully in a matrixed environment
  • 10-15 years of Banking experience and/or Transaction Banking with emphasis on people, service, performance management, and operations in a senior management role
  • Extensive experience with the Customer Service operations Knowledge of APAC banking regulations, specifically around customer privacy & offshoring guidelines
  • BS/MBA or comparable experience
130

CIB Operations Resume Examples & Samples

  • Oversight over Onboarding activity to perform reviews of AML/KYC activities such as client profiles and related metrics, identify data quality issues, and monitor resolution
  • Knowledge management for KYC policy, procedures and training material updates and changes, and also assist in train on-boarding teams
  • Experience in financial institution
131

CIB Operations Resume Examples & Samples

  • Oversight over Onboarding activity to provide expert advice on AML/KYC, perform reviews of AML/KYC activities such as client profiles and related metrics, identify data quality issues, and monitor resolution
  • Extensive experience in financial institution
  • Extensive experience in identifying and/or implementing financial and/or operational controls with AML/KYC expertise
132

CIB Operations Resume Examples & Samples

  • Booking of CFD related activity
  • On-boarding of new Clients / Products
  • Participate in the implementation of strategic initiatives and projects
  • Management of key relationship with stakeholders, building and sustaining, strong working relationships with internal lines of business within 3PD and the external client base
133

Cib Operations Business Architecture Associate Resume Examples & Samples

  • Working in an expansive environment, quickly understanding and capturing the business environment, its value streams and associated value chains
  • Understanding the business challenges across the client, market, product and servicing, and technology spheres
  • Building supportive data models to substantiate and trend identified challenges
  • Production of materials to capture business capabilities and strategic cohesion/ alignment with firm and CIB strategic goals
  • Developing recommendations and associative business cases to support strategic alignment and/or enhancement to business capabilities
  • Defining strategic roadmaps and associative plans that detail transformational journey of supported recommendations
  • Consultative skills set, incorporating excellent partnership, influencing and interpersonal attributes, with the ability to present and communicate to senior business, operations and technology stakeholders
  • Committed team player, with a structured and logical approach to planning, data gathering, interpretation, and evidencing of design with business alignment
  • Capability to clearly capture and articulate business goals, strategy, operating model principles, value streams and value chains to inform what the business does
  • Lean analysis and critical design thinking, with aptitude to pull in the bigger picture to innovate and align the business goals and employed strategy
  • Capacity to document functions, activities, capabilities and lower level processes to inform how the business works
  • Expansive development of ideas, well read on the trends and development of the business area and supporting operations and technology
134

Cib Operations Ofac Filter Intern Tampa Resume Examples & Samples

  • Understanding of workflows
  • Project management skills, use of Microsoft Excel, Powerpoint, and Word
  • Ability to learn quickly and multitask
  • Courage to speak up, participate, challenge the norm
135

Cib Operations Cem Exotic & Hybrids Bookrunner Associate Resume Examples & Samples

  • Vanilla Products: FX Options, IR Swaptions, Swaps, XCCY Swaps, Equity Options
  • Complex Products: Power Range Dual Currency Swaps/Notes, Range Accruals and Credit linked derivatives
  • Risk - Understanding of the greeks
  • Projects - Assisting in the delivery of tactical and strategic systems / process solutions
  • Networking and the bank-wide perspective – Understanding the needs of other groups and the importance of relationship building through extensive interaction
136

CIB Operations Resume Examples & Samples

  • Onboarding clients and users onto various e-Trading platforms
  • Validation and Reconciliation of trades executed via e-Trading platforms
  • Attend to ad-hoc queries requests from sales and clients
  • Attend to system access and connectivity issues
  • Provide Training / Demo of JPM in-house e-Trading platforms (MDC, JPMM etc)
  • Participate in regional and global projects with focus on process improvements
  • Experience in sales middle office or client service roles are preferred
  • Minimum 3 years working experience with credit & rates background (preferably in eCom space)
  • Proactive and willing to drive new initiatives and changes
  • Good analytical skills, due diligent and attention to details
  • Excellent interpersonal skills, good attitude, and strong communication / presentation skills
  • Able to multi-task and work in a very fast-paced and stressful environment
  • Languages preferred: Mandarin, Cantonese, Japanese
137

CIB Operations Resume Examples & Samples

  • Counterparty setups & maintenance on Risk Management systems
  • Counterparty reference data setup & maintenance in various back office systems
  • Reference data setup for confirmations, settlements processes in relevant systems
  • Callback, coordination & handling of counterparty data in line with firm’s policies and control structures
  • Coordination with Global Onboarding teams for counterparty setup needs
  • Project Management, Data Migration & coordination for completion within strict deadlines
  • Adherence to SLA’s to complete tasks with global partners,
  • Internal management of metrics and communication to stakeholders
  • IBSP, Client Confidentiality, Funds Transfer policy awareness & adherence
  • Advanced knowledge of Microsoft applications beneficial
  • Good Analytical Skills, Reasoning abilities, Team Management skills
  • Excellent Attention to Detail, Clarity of risks, control structures, risk management practices-Control focused individual
  • Understanding of trading operations is preferred with a back ground in back office reference data processes
  • Proven ability to meet, and maintain tight deadlines/targets/ achieve resolution
  • Excellent telephone manner
  • Good prioritization and Time Management skills
  • Demonstrates ownership of issues and able to prioritize and respond to client needs in a timely manner
  • Proactive Approach
  • Time Management Skills
  • Prioritization skills
138

Executive Administrative Assistant Cao Group Cib Operations Resume Examples & Samples

  • Professionally field phone calls, address issues or redirect as appropriate, and distribute messages in a timely and appropriate manner
  • Manage entries into Global Absence Tracking system
  • Assist with on-boarding, off-boarding and relocating team members
  • Coordinate global conferences / off-sites and client entertainment
  • Schedule internal/external meetings and appointments; coordinate conference rooms /calls
  • Coordinate travel arrangements domestic/international (air, hotel accommodations and ground transportation) with travel agency; prepare detailed itineraries and assure accuracy and timely delivery of plans/tickets to travelers
  • Distribute incoming mail and faxes, prepare and send packages via mail, messenger and federal express
  • Assist with overflow, special projects, assistant back-up coverage (EMEA) and day-to-day tasks
  • Compile and submit expense reports in a timely manner, order and maintain office supplies
  • Coordinate with managers and internal events team for coordination and support of events (ticket allocation, RSVP tracking, and in some cases, event organization and follow-up)
  • Superior interpersonal and communication skills, both written and oral, and excellent telephone etiquette
  • Extremely organized and detail-oriented with strong commitment to accuracy
  • Absolute tact and discretion when dealing with confidential matters; proven experience interacting with senior management
  • Sound judgment and excellent problem-solving skill
  • Strong initiative, energy and confidence to complete projects with limited supervision
  • Must exhibit a high degree of motivation, sense of urgency and professional demeanor
  • Ability to multi-task and ensure multiple projects are completed on time
  • The ability to be an integral member of the team
139

CIB Operations Resume Examples & Samples

  • Ability to analyse complex process flows and, working with partners, develop efficient, controlled and complete processes
  • Proven management and leadership
  • A number of years experience in a similar business and role preferable
  • Good understanding of downstream impact of actions undertaken in a Middle Office from trade capture through entire trade lifecycle as well ability to identify weakness and drive change
  • Ability to deliver a consistently high level of customer service to both internal and external “clients”
  • Possess a confident and outgoing personality
  • An interest in people and developing people. Ability to supervise BAU activity and control points. Manage team members performance and career development
140

CIB Operations Resume Examples & Samples

  • Developing a keen understanding of the unique business needs, securing a strong understanding of the processes and responsibilities of all those involved in the business workflow, coordinating product delivery and distribution through the creation of a web based application
  • Requirements gathering and clear articulation to wider team of developers, testers and Operations’ Users
  • End-to-end responsibility for delivering your User Stories into production
  • Able to demonstrate experience in workflow analysis and documentation
  • Demonstrable experience of Agile development methodologies
  • Demonstrated strong communication and presentation skills
  • Ability to work alone and as an effective part of team
  • MS Office, Project and Visio skills essential
141

Cib Operations Account & Reference Data Specialist Professional Resume Examples & Samples

  • Contribute to a client facing and functional team to optimise output and grow future capacity
  • Conduit between the client and JPM at the stage of Onboarding the client
  • Ensure all Onboarding documentation is complete
  • Attend client conference calls providing status updates on market openings, fund launches and ensuring that regular metrics and milestones are provided
  • Ensure all markets are opened within the agreed SLA, including liaison with the custody and client service teams
  • Ensure accurate completion of market documentation with market naming conventions, obtain sign-off in line with the JP Morgan & Agent Policy, arrange for legalization of documents where required
  • Request initiation for the client's key technology requirements; SWIFT, VPR etc
  • Drive relationship building with all key contacts
  • Custody knowledge
  • Customer Service and client relationship skills
  • Experience interfacing between clients and business partners
  • Demonstrate ability to take initiative
  • Have strong questioning and analytical skills to contribute towards ongoing development of controls as well as automation initiatives
142

Cib Operations Change Manager Associate Bournemouth Resume Examples & Samples

  • Identify and develop opportunities for partner Strategic programs to deliver change through liaison with relevant Project Managers and stakeholders
  • Demonstrate a strong Control and Risk awareness to identify, escalate, control and mitigate
  • Strong MS Excel and PowerPoint skills required
143

CIB Operations GCG Metals Resume Examples & Samples

  • Providing operational support for the metals trading desk
  • Operation of effective controls and trade reconciliations
  • Daily interaction with partners across the business including technology, front office, back office, credit, legal and business management
  • The applicant will also be involved in project work and supporting the ongoing regulatory change agenda
  • Strong pc skills (including Excel)
  • Commodity experience is preferred but not essential (preferably in metals)
  • Previous experience either in Trade Support and/or with Athena is also an advantage
  • Looking for a driven and determined individual who is a good communicator and willing to learn
  • Proven ability to meet, and maintain tight deadlines/targets
  • Good prioritization and time management skills
  • Excellent client service skills
144

Cib Operations Business Architecture & Transformation Project Manger Associate Resume Examples & Samples

  • Project manage the downstream implementation of Athena for OTC Derivatives
  • Coordinate the build-out of the downstream feeds in partnership with technology
  • Establish a governance with the downstream partners: confirmation drafting, settlement, regulatory reporting, market risk reporting, counterparty risk reporting, ledger postings
  • Coordinate the UAT
  • Gather business requirements, perform detailed analysis, and produce associated functional specifications
  • Work in conjunction with other work streams building an awareness of dependencies, identifying potential issues and presenting solutions
  • Go-live support, investigation of issues
  • Strong background of understanding end to end lifecycle of financial products (Rates Derivatives and Securities) including product knowledge, trade capture, confirmations, legal entity flows, accounting and regulatory requirements
  • Attention to detail and investigative skills
  • Ability to draft status update packs
  • Confidence in communicating internally at all levels; candidate will be dealing with front office, middle office and technology teams on a daily basis who are both business and technically sophisticated
  • Excellent team-working skills
  • Experience in working with technology development teams during build and implementation phases of requirements
145

CIB Operations Resume Examples & Samples

  • Work with the business to understand and plan for direct and indirect implications of the regulatory agenda (LE Strategy, Uncleared margining rules)
  • Identify long and short term opportunities to enhance the control environment and efficiencies within the team and deliver on those opportunities
  • Upskill and develop all members of the broader team on the strategic agenda on market developments and project management disciplines
  • Work closely with operations, technology and front-office groups globally within JPM to define and implement new requirements
  • Perform deep analysis to support business requirements
  • Execute on mini-project plans, and provide regular status updates to core team and senior managers in London, NY, Asia
  • Perform testing plans, and support user testing teams to resolve UAT issues across internal operations and technical teams
  • Support project implementations across North America and Europe and execute on problem resolution, where possible
  • Ensure effective communication of all change, ensuring that the relevant front office, operations and technology stakeholders are engaged and all issues and risks are identified and escalated
  • Support the development of business analysis best practice within the program and support the continued build-out of offshore analysis capabilities
  • Strong technical knowledge and logical mindset in technology, product and process
  • Strong end to end knowledge, and ability to utilize your network to work across a broad number of functional areas
  • Able to build relationships and influence others including technology and other business partners
  • Project management skills, from definition through to delivery
  • Ability to work under pressure and to fixed deadline
  • Works well with others and is a good team player
  • Ability to understand complex flows and problems and skills to independently seek solutions
  • Good communicator at all levels and able to manage stakeholders
  • Good understanding of IR/CR Derivatives, Collateral Management including understanding CSA documents and the impact of using different discount curves to price trades
  • Understands PnL and Risk, funding as well as the transaction lifecycle
146

CIB Operations Resume Examples & Samples

  • Provide business and data analysis to large, cross line of business initiatives; analyzing and documenting key business discussions and requirements, managing timelines, tracking action items and other project related materials
  • Manage communication of status updates to stakeholders through presentations and reports used in different forums
  • Build and maintain working relationships with stakeholders in the different businesses our team supports (e.g., Investor Services, Markets and Treasury Services) and functions (e.g., Legal, Finance, Operations, etc.)
  • Partner with stakeholders, providing guidance and analysis, helping identify and escalate issues/risks/dependencies and facilitating communication across teams
  • Assist with coordinating working group meetings, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items
  • Partner with corporate to ensure CIB timelines and deliverables are in sync with firm-wide deliverables
  • Participate in testing, e.g., creating/executing test cases, coordinating testing cycles, monitor/managing defects to closure
  • Assist with ad hoc requests across Operations functions (e.g. impact analysis for senior management)
  • Minimum of 1 - 3 years business process project experience
  • Strong analytical, data management and problem solving skills
  • Basic knowledge of securities and derivative products
  • Good working knowledge of MS Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project
  • Prior business analyst and testing experience on projects would be an advantage
  • Knowledge of CIB businesses and high-level transaction flow would be an advantage
  • Exposure and experience with regulatory change a plus
147

CIB Operations Resume Examples & Samples

  • Primary subject matter experts for production of financial statements and regulatory reporting for Mutual funds
  • Own the accurate and timely delivery of the report & accounts to clients and auditors in accordance with client Service Level Agreements, local GAAP and regulations
  • Maintains governance and responsibility for operational processes
  • Manage upstream contributors to funds’ trial balance and seek prompt resolution of accuracy or timeliness issues
  • Identify and work towards opportunities to improve client service for Financial Reporting, and effectiveness and efficiency of operational processes
  • Ensure regulatory and best practice requirements requiring changes to operational processes are met
  • Ensure team awareness of end to end operating model and component parts of NAV and Trial Balance to present connected front to internal and external stakeholders
  • A strong sense of ownership and responsibility
  • Excellent team leadership skills in a multi location environment
  • Drive goals and results through leadership, people, communication and influence
  • Multi-tasker who can manage multiple streams of work concurrently
  • Balance commercial mindset with Operational capacity and capability
  • Willingness to make decisions, while ensuring buy in from stakeholders. Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Management: Significant experience in Operations and client/audit management
  • Organization: Strong organizational and time management skills
  • Service Mindset: Ability to interact efficiently with internal stakeholders and external Clients and effectively manage client expectations
  • Business Knowledge: Strong accounting knowledge of Mutual funds across EMEA Funds administration services
  • Controls Focus: Excellence in designing optimal Operations controls & workflow
  • Leadership: Be personally accountable for the Operations roadmap and manage conflicting objectives
  • Team player: Comfortable working across all levels of the organization and bringing teams together to achieve results
148

CIB Operations Resume Examples & Samples

  • Strong understanding of Agile Methodology demonstrated by experience working within a Technology organization
  • Liaising with stakeholders to help towards Agile transition
  • Working closely with the Project Manager, Business Analyst and Technology teams to define the scope and detailed plan for the End User Testing phase
  • Working in partnership with Techhnology to ensure a holistic approach to testing is followed
  • Coordinating with technology and business to work out the scope of testing and then detailing out the test plan where automation testing will be integral part of it
  • Planning and coordinating the testing required confirming a successful release deployment
  • Defining the test environment requirements to support the testing phases
  • Design, development and Peer-review of end user test cases, to ensure a high level of functionality coverage
  • The preparation of end user test scripts
  • Creation and management of test data
  • Defect triage and management
  • Testing capability improvement
  • Liaise with Development and Product Owners to actively participate in the Automation process using BDD
  • Taking ownership of test process improvement initiatives and driving them through to completion
149

Cib Operations Cost Basis Analyst Resume Examples & Samples

  • Respond to requests to adjust basis and queries regarding transactional adjustments of basis
  • Collaboration with other departments to ensure that transactions are booked properly and are properly reflected in cost basis application
  • Reconciliation of cost basis exception reports versus books and records
  • Research of tax/cost basis consequences for corporate actions through vendor, SEC filings, and company’s websites to ensure proper adjustments for impacted holders
  • Provide support to address cost basis discrepancies for year end tax reporting
  • Data entry of tax lot information into cost basis applications
150

Cib Operations Transaction Processing Manager Associate Bournemouth Resume Examples & Samples

  • Ensuring full adherence to internal and external SLA
  • Manage day to day decisions in relation to resource and workflow allocation
  • Maintain effective oversight of all critical functions and activities
  • Identify, document and deliver opportunities for process reengineering
  • Own, maintain, develop and enhance operating procedures and workflow tools
  • Deliver exceptional client service through interactions and relationships with internal and external clients and partners
  • Working experience with a global custody or investment banking environment
  • Working knowledge of CREST (Euroclear UK&I)
  • Exceptional written & verbal communication skills at all levels
  • Strong project management and presentation skills
  • Proven leadership and management skills and experience
  • Ability to initiate, drive and adapt to change
151

Cib Operations Transaction Processing Specialist Professional Bournemouth Resume Examples & Samples

  • Receiving, validating, authenticating and applying high value client corporate action election instructions
  • Booking cash and stock transactions across internal Nostro and client accounts
  • Communication with clients, service providers and internal / external partners
  • Identify opportunities to enhance operating procedures and workflow tools
152

CIB Operations Resume Examples & Samples

  • Working knowledge of OTC Derivative products or similar background
  • A deep knowledge of OTC Derivatives and/or Fixed Income products
  • Knowledge of Collateral Management for OTC Derivatives and Fixed Income products an advantage
  • Microsoft Office – ability to analyze data effectively using excel with an ability to write and manipulate macros; PowerPoint, Word
153

Cib Operations Transaction Processing Manager Associate Bournemouth Resume Examples & Samples

  • Ensuring efficient, accurate and timely processing / reporting of Rights trading activity
  • Set up and management of trading workflow
  • Production of aggregated trade execution orders for front office trading desks
  • Generation and booking of market trade processing instructions
  • Timely monitoring for settlement of trades
  • Liaison with local market agents, internal back and middle office teams to resolve trade and settlement issues
  • Facilitate cash transfer of settlement proceeds
  • Production and delivery of regulatory client level trade contract notes within SLA
  • Completion, oversight and verification of daily checklists
  • Best Execution monitoring utilizing market sources for trading data
  • Escalation and investigation of best execution violations and agreement of action plans to resolve
  • Perform all necessary regulatory reporting activities
  • Identify, document and deliver opportunities for process reengineering and automation
  • Background within a custody / operation (Trades/Settlements/Corporate Actions)
  • Ability to operate within fast paced, high risk environments
  • Flexible and pro active approach, strong initiative and drive with a desire to succeed
154

Cib Operations Agency Clearing Resume Examples & Samples

  • Enquiry Management
  • Client Satisfaction
  • Voice of Customer
  • ACCE Securities Clearance and Collateral Management Client Onboard
  • Client feedback coordination
  • MIS/ KPI
  • Fluent Japanese and English language skills (both verbal and written)
  • Previous experience in a client service / middle office function
  • Strong ability to build, cultivate and leverage client and internal relationships; a team player
  • Proactively demonstrates a customer focus by handling varied levels/complexities of client issues
  • Strong and proven presentation skills
  • Positive attitude; solid business acumen; strong level of professionalism
155

CIB Operations Resume Examples & Samples

  • Escalation point and leadership in prioritization for operational risk issues including the identification of control gaps and their satisfactory remediation ensuring that each is appropriately assessed for severity and managed to completion
  • Thought leadership and risk advisory to enable the business to develop an appropriate balance between risk and reward
  • Ensure procedures are end to end, up to date and align to risk policies and outline risk tolerances
  • Sponsorship for aspects of key projects related to risk issues and for target deep dives on risk issues
  • Assessment of the completeness and quality of Control Self Assessments (CSAs) and global New Business Initiatives (NBIs), any write-offs as per policy, exceptions to business policy/non standard processes which may arise through new business or change management
  • Act as liaison for regulatory exams, develop and ensure that business controls and processes/procedures are complaint with relevant regulations and laws, participate in Compliance reviews
  • Ensure required approvals are obtained for non-standard contracts, customer agreements, and legal documents; notify product changes that could impact documents
156

CIB Operations Resume Examples & Samples

  • Support the SCP leadership in executing the future state vision for reporting while working with internal users to satisfy needs with existing tools
  • Define, collect, and analyse various performance and user metrics on a regular basis to better understand user patterns and expected volumes
  • Perform a contributor role in the design process: produce and own the detailed, logical and organised design specifications and strive to stay in line with the end state design vision while applying innovative thinking
  • Collaborate with stakeholders to agree and develop features for current and future releases
  • Partner with development and testing teams to refine and prioritise the requirements and maintain the development backlog
  • Continuously enhance and update report library, other training materials and SharePoint in line with implementation changes
  • Liaise with other units producing internal and client reporting to ensure consistency in methodology and look for opportunities to streamline production
  • Design and lead scheduled and ad hoc training for operational teams locally and across the world
  • Be a single point of contact for any CCREM (Custody and Clearing Reporting Enquiry Management) related queries – access requests, tool functionalities, feedback items etc
  • Organization: Strong organizational and time management skills; ability to manage day-to-day and project responsibilities in parallel
  • Analytical and detailed: strong analytical skills with attention to detail and accuracy
  • Self-Directed: an independent contributor who is comfortable working in a self-directed environment
  • Documentation: Ability to produce clear, concise, relevant and accurate documentation based on captured requirements and information gathered from stakeholders / subject matter experts
  • Motivated: Displays drive, energy and enthusiasm. Results driven with a proven track record
  • Team player able to work effectively across and navigate the organization
  • Confident communication and presentation skills with an ability to tailor information to varied audiences
  • Flexible: comfortable working in an environment with changing priorities, with an ability to multi-task
  • Subject matter knowledge/ interest: Basic understanding of the securities marketplace and an interest in the nuances of securities processing
157

Cib Operations Otc Settlements Resume Examples & Samples

  • Partner globally with the Middle Office, Front Office, Finance, Technology, Risk, and Relationship Managers to resolve issues and improve processes
  • Exhibit client relationship management and work to improve the client experience
  • Analyze complex scenarios driving aged breaks and advise on solutions
  • Use innovation to deliver results and develop cost effective solutions for operational issues
  • Challenge existing processes to enhance controls and efficiency
  • Strong level of initiative and drive to succeed
  • Ability to work independently, within a team, and lead the work of others
  • Understanding of securities and derivatives products
  • Excellent desktop and analytical skills; Access experience a plus
  • Manage relationships with internal partners and external clients
  • Ability to build and maintain partnerships across multiple internal functions & groups
  • Ability to understand the business drivers that influence the regulatory atmosphere
  • Ability to quickly understand workings of a complex processing system
  • Drive standardization of processes across the Derivative and Currency Ops
  • Consistently improve on and exceed internal and external industry targets for Derivatives
  • Identify areas for process and control improvements
  • Increase STP rates across Derivative affirmations and settlements
  • Manage, develop and coach the people on the team
  • Coordinate with internal colleagues to review, report and present analysis on errors, and corrective measures
  • Bachelors degree or equivalent 4-6 years relevant work experience
  • Strong written and verbal communication skills are required to effectively interact with the business groups, risk management middle office, marketing middle office, finance, technology, and project teams
  • Advanced analytical skills and attention to detail required
  • Excellent desktop/spreadsheet
  • Ability to critically challenge with the goal of identifying control issues and efficiencies
158

CIB Operations Resume Examples & Samples

  • Resolve deal queries from Back Office / Front Office / Clients/ Finance – and define root cause
  • Trade capture and processing of amends, cancels and trade splits and allocations
  • Monitor the process of dummy accounts and ensure new accounts are opened
  • Collate and produce MIS on trading volumes quality; analyse MI and report trends and spikes in workflows to Senior Mgmt
  • Numerous reconciliations including: FOBO, duplicate deals, rate variance, back to back trades
  • Monitoring of counterparty credit limits
  • Athena, IRFE & TSS experience
159

CIB Operations Resume Examples & Samples

  • You will be able to demonstrate strong client management skills and ability to build key relationships
  • Good understanding of exception based validation
  • You will posses the ability to work under pressure and to tight deadlines
  • Team coordination and organisation skills essential
  • Understanding of the financial markets, investment types and accounting and pricing policies essential
160

CIB Operations Resume Examples & Samples

  • Perform all audit work in accordance with department and professional standards, lead audit engagements, evaluate the system of internal controls and prepare risk assessment matrices, audit programs and audit planning memos as appropriate
  • Deliver audit services that consistently satisfy the needs and reasonable expectations of the client by helping them improve the control environment, streamline their business and achieve operational excellence
  • Prepare detailed reports of audit findings, recommend changes in operation, as appropriate, and complete assignments in an efficient manner with sufficient attention to detail to ensure accuracy and thoroughness of coverage
  • Minimum Bachelor's degree in Accounting/Finance or related discipline
  • Minimum of 3-5 years of audit or relevant business experience
  • Proficiency in risk analysis and audit report preparation
  • CPA or similar designation preferred
  • Working knowledge of Regulatory Compliance
  • Ability to manage concurrent assignments in an effective and efficient manner
  • Ability to perform out of state travel (roughly 15% - 30%)
161

CIB Operations Resume Examples & Samples

  • Frequent interaction and exposure to internal(FO/MO) and external Clients
  • Investigating, escalating, and resolving Client inquires related to Valuations and Portfolio Reconciliations, plus exposure to Confirmations and Settlements breaks
  • Manage relationships with OLM, Pricing Direct, Sales and Clients to better understand servicing needs and requirements
  • Partnering across Global CVG Team to drive efficiencies and share best practice
  • Work with technology partners to deliver system enhancements
  • Prior experience managing a team required
  • Strong Client Service skills: The team is extremely Client Service focused and has a great deal of interaction with Clients and every internal team that is involved in the booking of a trade globally, thus requiring a high level of professionalism
  • Good Product Knowledge: Understanding of a huge range of financial products and structures - OTC Derivatives (Equity, Rates, Credit, Commodities, FX) Securities & Structured Products etc
  • Technical Skills: Advanced Microsoft Excel; knowledge of the Internal Risk Management Systems such as Athena, Pyramid, Kapital plus applications such as COAST, CIW, Trioptima, Morcom, OTM, Bloomberg, Ops Workstation
  • Previous experience of Client Service, Valuations, Reconciliations is very beneficial, given the organic nature of the role
  • Ability to prioritize and organize workload, react swiftly especially under pressure at peak periods, with demanding internal and external clients
162

CIB Operations Resume Examples & Samples

  • Submit all regulatory Reportings accurately and on timely manner for Warrants / CBBC
  • Reconcile and Resolve Fails & Exceptions (Trade & Settlement Breaks)
  • Monitor Fails / Exception Reports
  • Provide Business Control Reporting – MIS
  • Perform reconciliation between Front Office, Middle Office and Back Office systems to ensure data capture accuracy and completeness
  • Understand CBBC & Warrants issuance, Trading and settlement flow
  • Perform daily controls and reconciliation functions for EDG trades
  • Produce time sensitive daily reports with actionable data to Front Office, Middle Office or Back Office for break resolutions
  • Action business as usual (BAU) tasks and execute root cause analyses on new issues or control gaps
  • Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
  • Escalate issues for any urgent matters or assistance
  • Build and maintain strong working relationships with all EDG teams and be an expert on Equity Derivative Reconciliations and Controls
  • Handle adhoc projects for the team
  • Ensure all controls and checks are completed on End of Day
  • 3-5 years of experience in an investment banking environment, preferably in Middle Office / Trade Support
  • Strong Control mindset and 0 tolerance to errors
  • Attentive to details, strong interpersonal skills
  • Solid business judgments and positive attitude
  • Good knowledge in EDG products – especially on Flow and Exotics products
  • Ability to prioritize and work under pressure
  • Degree holder in Finance / Economics or other related disciplines
  • Fluent English language skills (both verbal and written)
163

CIB Operations Resume Examples & Samples

  • Manage the trade flow of Rates products for the DD Trading desk, to support their hedging activities and
  • Support the CPG Trading desk across multiple products and risk management systems
  • Rates, Credit, FX, F&O, Commodities, Equity and Loans
  • Satellite MO oversight, central controls and reporting
  • Reconcile, intra and end of day trade activity between front office and official risk management system including risk, PnL and trade parameters
  • Support the end of day close for Kapital, including key controls, trade tie outs, and starting the overnight batch processes
  • Start of day controls for risk, including resolution of business queries with regards to delivered risk
  • Feed monitoring, chasing technology resolution for the huge number of risk feeds from LOBs into our core risk management tools of Orion and the front office RM Toolset
  • Support CSA Market data controls and publication
  • Ad-hoc CSA Curve remapping exercises
  • Ad-hoc risk scenario work to help the business understand complex delivered risks
  • Business management / regulatory controls metrics reporting
  • Management and support of Global Clearing and Compressions exercises
  • Managing Rates market data capture and EOD processing
  • High level of related project work (e.g. migrations etc)
  • Previous derivatives middle office or product control experience with a solid knowledge of P&L and risk concepts
  • Understanding of financial terminology and traded products
  • Good communication and relationship management skills and demonstrated ability to influence key business partners at all levels
  • Strong organizational and time management skills to multi task and prioritize items
  • Ability to resolve issues through conducting research and persistent follow up
164

Cib Operations Transaction Processing Specialist Professional Bournemouth Resume Examples & Samples

  • Ensure full execution of morning and afternoon, intra and end of day controls and checks with End of Day attestations supplied to team manager
  • Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels, ensuring that internal and external client satisfaction is achieved
  • Work with Product, Network Management, Sub custodians and Vendors to resolve day-to-day issues identified through daily operations and enquiry management
  • Assist the team Manager in the day-to-day management of the instruction process ensuring effective workload balancing for team members
  • Assist the team manager with review and verification functions of ad hoc process tasks as and when requested and directed
  • On a semi-annual basis work with team Managers to review and, where necessary, seek approval for updates to processes or procedures to minimize risk and improve the operational environment. Urgent changes to processes or procedures should be documented and escalated immediately
  • Provide support, guidance and training to team members on a day-to-day basis to share knowledge and strengthen the team across the corporate actions instruction product to enhance global client experience
  • Investigate opportunities for self-development and improving knowledge of the business that you are servicing, in order to improve skills and deliver maximum service levels
165

CIB Operations Resume Examples & Samples

  • Preferably applicant should have an working knowledge of the FX confirmations/Settlements area with a minimum of 1 - 3 years experience. Open for Freshers as well
  • The applicant should have completed degree
  • Main Duties and Responsibilities
  • Primary responsibility would be to ensure trades are confirmed or matched with client before settlement cut offs
  • Need to be able to multi task
  • Should be a quick learner and adaptable to changing environment
  • Should be willing to perform similar task for sustained period of time
  • Track and perform activities flawlessly while adhering to the regulatory norms and guidelines
  • Leverage on knowledge to identify and implement improvements to processes in response to operational and client service requirements
  • Escalate issues to Team Lead / Manager and work closely with relevant parties to effect solutions
  • Be able to partner with teams globally
  • Would be responsible to handle clients from Asia regions primarily
  • Need to support various shifts starting from 7.30 AM in the morning to 11.30 AM
  • To be able to work under pressure and may have to stretch time if there is a business need
  • Knowledge of financial instruments and their accounting treatment
  • Knowledge of Forex confirmations/settlements (not mandatory)
  • Ability to partner effectively with peers, colleagues and clients
166

CIB Operations Resume Examples & Samples

  • Project scoping, impact assessment, initiation & governance; ability to rapidly partner with Compliance, Legal, Finance, Operations & Technology representatives to provide solutions to regulatory requirements & drive project delivery
  • Interpretation of and impact assessment of regulatory requirements. Impact assess requirements, define &deliver solutions to meet the spirit and detail of requirements
  • Assess options& provide recommendations, including identifying when strategic solutions can be leveraged & identifying controls and operating models required when tactical solutions demanded
  • Champion and drive the regulatory projects agenda with the global team, and co-ordinate a globally consistent model
  • Interlock with partnering workstreams to manage budget & prioritisation of delivery
  • Definition and execution of a project operating model to ensure efficient delivery across multiple teams in an Agile development environment
  • Prioritisation of the delivery plan (product backlog management) ensuring multiple disparate teams deliver against our core requirements, and directing the priorities of feature teams as necessary
  • Definition& execution of regulatory operating model to transition into BAU, taking into account change control and ownership
  • Delivering on the regulatory commitments
  • Addressing high profile, high impact, cross line of business regulatory demands
  • Candidate should have deep background in banking, with a strong understanding of the products and markets in which the CIB operate
  • Experience working with the regulatory agenda, ideally with Recovery and Resolution, Dodd Frank Act, EMIR and Volker
  • Experience of working in controls roles
  • Leader able to successfully operate across regions, businesses and functions with demonstrable strong negotiation, influencing and relationship management skills
  • Excellent project management skills with the ability to shape programmes of work and responses to complex issues
  • Ability to consistently deliver work of a high standard, to tight timelines
  • Comfortable navigating through uncertainty, and able to shape agreed clarity
  • Strong delivery track record
  • Able to liaise with senior management, reporting on project milestones, key deliverables and obtaining key stakeholder sign offs
  • Able to interpret and problem-solve regulatory requirements, & project manage complete, accurate & controlled delivery, taking into account transition into BAU
  • Able to shape & define projects as well as responses to regulatory issues
  • Ability to prioritise & gain consensus on competing demands
  • Excellent stakeholder identification & management skills
  • Excellent communication skills including attention to detail with the ability to succinctly communicate requirements to LOBs with appropriate presentation materials
  • Proactive and creative problem solving with business process reengineering experience and tenacity to drive to root cause
  • Deals comfortably with ambiguity and uncertainty; effective at working with multiple functions across regions and time differences
  • Team player with ability build & maintain productive working relationships with colleagues at all levels and across functions in a collaborative manner in order to achieve results, as well as ability to manage prioritization
  • Ability to build, create and manage virtual teams
  • Ability to build and maintain effective networks and relationships at all levels
  • Ability to work both autonomously and flexibly
  • Ability to interpret issues raised then prioritize and communicate to senior management and other key stakeholders regarding resolution plans and expectations
  • Understand impact of external factors such as regulatory change on business strategy
  • Ability to develop & manage delivery of business cases
167

CIB Operations Resume Examples & Samples

  • Proven track record of personally managing successful small to medium projects, including managing testing and implementations
  • Proven track record of participating in large scale projects
  • Project management experience, leading a project through all stages of the project lifecycle
  • Experienced business analyst, who is comfortable working in an agile application development environment
  • Experience and working knowledge of both Agile and Waterfall project methodologies
  • Understanding of JIRA/Green Hopper would be a benefit
168

CIB Operations Resume Examples & Samples

  • To be the significant “Enabler” for the ongoing remediation & renewals
  • Identify opportunities to reengineer and restructure existing KYC activities performed by the teams to meet new regulatory standards, while adhering to current Global requirements and Local laws and regulations
  • Assist in the production of multi-year business plans to implement target operating models/processes, financial, remediation/renewals population and Headcount planning
  • Partner with senior team members to define a target operating model which consolidates support into streamlined core/utility teams, with the approval of key stakeholders
  • Forge partnerships with the various regional and global operations teams including Business as usual Client Onboarding (New Business) team, leveraging the analyst's expertise and business experience
  • Manage multiple projects concurrently
  • Proactively develop/implement metrics, monitoring and control process as well as remove obstacles for significantly enhanced remediation/renewals capability
  • Represent WCOB APAC operation on a regional, global and cross line of business KYC initiatives
  • Continually reassess and identified key risks and issues as well as develop controls and metrics to escalate and support the evolving business & regulatory environment
  • Regularly communicate Program status on key initiatives to Executive Stakeholders regionally and globally
  • Manage adhoc projects/initiatives and transition the function/process to relevant teams smoothly
  • Bachelor's Degree or equivalent work experience required
  • 10+ years of investment related financial services experience in KYC Client Onboarding space or in one of the following disciplines: Compliance, Operations, Project/Program/Process Management, Client Service Team Leader – ability to lead cross cultural teams in an international environment
  • Strong Management skills with a focus on process improvement and operational redesign
  • Strong communication - written and interpersonal
  • Demonstrated ability to effectively consult to obtain desired results
  • Must be a self-starter, organized and have the ability to work independently to deliver value-added support to business partners in a dependable, timely and accurate manner
  • Advanced skills in various Microsoft applications such as Word, Excel, PowerPoint, Access, MS Project, Workflow Design Technology
  • Excellent follow-up capabilities
  • Candidate must be highly motivated, intuitive and possess initiative to identify potential risk, issues, and options for solutions
169

CIB Operations Resume Examples & Samples

  • University degree in Banking/Accounting/Finance plus training or courses
  • 2 years as Bank Operational Staff
  • Good knowledge and experience in payment, deposit, liquidity products and/or RTGS administration
  • PC applications (Excel, MSWord, Power Point, etc.)
  • Multi tasking & time management
170

CIB Operations Resume Examples & Samples

  • Kick-off renewals and liaise with client on-boarding / sales for required documents and sign-off
  • Individual must be detail oriented and self-directing
  • Ideal candidate would be a quick learner, highly motivated and have a ‘can do’ attitude
171

CIB Operations Resume Examples & Samples

  • To provide key contact and support for day to day CLS FX Issues
  • Communication and query tracking with Clients, internal counterparts and external parties
  • Ensure that all clients and JPMorgan’s deals feed and settle correctly to CLS Bank
  • Escalation of key risk items
  • Identify and monitor high value payments and CLS related receipts
  • Identify potential issues in advance and escalate where appropriate
  • Cash Management of client and JPMorgan’s CLS accounts
  • Production of key monthly metrics
  • Reconciliation and investigation
  • To use initiative to identify system faults, suggest enhancements and work to implement improvements
  • UAT Project Work
  • Client testing UAT planning and execution
  • Ability to work as part of a team
  • Result orientated, flexible and motivated
  • PC literate – Excel, Word, Access
  • Numeracy skills
  • Due to the nature of the role, the individual needs to be adaptable and flexible
172

CIB Operations Resume Examples & Samples

  • Driving the Equity Derivatives Electronic Agenda, focusing on standardisation and automation
  • Work closely with external counterparts (G15 Dealers, Vendors, Clients) in order to deliver a shared solution
  • Representing the interests of the firm and our clients within the industry
  • Face-off to partners on behalf of the business - technology, operations, legal, compliance, treasury and other support groups
  • Previous experience in the Financial Services industry
  • Good understanding of Derivative products, ideally with some Equities knowledge
  • Previous experience of derivatives legal documentation an advantage
  • Working knowledge of Markitwire & DSMatch an advantage
  • Excellent project management skills, with proven track record
  • A self motivated individual who is able to deliver with minimal supervision, whilst leading others and working effectively as part of a team
173

Professional Cib Operations Resume Examples & Samples

  • Coordinating with Client, Client's Custodian, Exchanges, Overseas desk
  • Sending Trade Confirmation to the clients
  • Trade Settlement & Accounting
  • Replying to Regulator / Client's related queries
  • Exchange reporting
  • Handling Book-building processes
  • Good Accounting Knowledge
  • Possessing stock broking related regulatory knowledge
  • Ability to handle pressure and volumes
  • Ability to exercise high levels of discipline and concentration
  • Knowledge of Microsoft Word, Excel and Access
  • Good team member
174

CIB Operations Resume Examples & Samples

  • The role entails significant interaction with a variety of business partners (Sales and Marketing, Trading, Credit, Settlements, Confirmations, Bookrunners, Legal, Technology) in order to manage trades front to back
  • Strong product knowledge on OTC derivatives including IRS, FRA , Cross Currency swaps, Swaptions
  • Great team player to work in the pressurised environment
175

CIB Operations Resume Examples & Samples

  • Be a support point of contact for a single or multiple JPM client/s within the segment. Depending on the specific client this role may report into a Middle Office Client Lead
  • Building a stable relationship with the client to support key interactions and seamless escalation
  • Support JPM across all service and change discussions for Fund accounting, Fin Reporting, and Taxation
  • Be integral to the build out and continuous development of the new Middle Office model within Fund Services in EMEA
  • Ensure that the service quality that is delivered to clients is of an excellent standard
  • Build out a progressive approach to improving the quality of service delivered to the client
  • Support the Co-ordination and delivery of all key service reviews with the client
  • Support Snr Mgt with appropriate escalation of all issues, service updates, and progress updates for the client
  • Maintaining an excellent and interactive relationship with internal partners inclusive of Client Service, Sales, Technology, Solutions, Custody and Prod development
  • Supporting the global operations teams to deliver a quality product through efficient issue resolution, proactive client engagement, and effective deliverable planning (examples)
  • Primary client facing subject matter expert for service delivery impacting matters
  • Maintains governance and responsibility for operational process
  • Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the client (and to Client Service where relationship impacting matter)
  • Support client training requirements including maximizing self service opportunities
  • Ensure awareness of clients overall CIB operating model to present connected front to the client
  • Maintain service plan and issue log
  • Participate in operations fast board meetings and conduct EOD calls with all OSD & processing teams to ensure seamless service delivery
  • Own required processing to fully resolve inquiries consistent with client SLA
  • Proven client facing skills
  • Ability to work across products (FA, FR, TA, Tax, IO, Perf). Key attribute will be ability to be informed of detail across the product set
  • Management: Solid Experience in Operations or Client Service management
  • Organization: Evidence of organizational and time management skills
  • Client Service: Ability to interact efficiently with Clients and effectively manage client expectations
  • Business Knowledge: Strong Product & Business Knowledge
  • Change Agenda: Ability to manage change agenda with conflicting priorities
  • Controls Focus: Keen understanding of the control infrastructure within Fund Accounting
  • Leadership: Drives teams forward with support from Mgt team
176

CIB Operations Resume Examples & Samples

  • Book and ensure trades executed by sales are correctly captured in risk management systems
  • Allocate trades in risk management systems according to clients' requests
  • Liaise with various teams globally such as Trader Assistant, Trade Support, Sales Support, Onboarding, Confirmation, Settlement and Technology to address relevant issues
  • Attend to ad-hoc queries and requests from sales and clients
  • Candidates with experience in sales middle office or client service roles are preferred
  • Preferably has experience in fixed income products
  • Proactive and is willing to drive changes
  • Excellent interpersonal skills and strong communication skills
177

CIB Operations Resume Examples & Samples

  • Streams are the base structural unit of the Case Lead Support team, each with 8-12 team members, headed by a line manager, or Stream Lead
  • The Stream Lead is the first point of contact for stream members in connection with their personal development and performance management, as well as their day-to-day administrative matters
  • Stream Leads manage their teams through multifaceted stakeholder feedback rather than delegation, therefore maintaining communication flow within the wider team is an essential task
  • The Stream Lead’s responsibilities are also workflow/productivity-centred, and require an additional, different, though complementary, set of skills
178

CIB Operations CRS Client & Operational Change Analyst Resume Examples & Samples

  • Unified Best Practice and continued Execution: - Challenge, define and document best practices for the group and ensure continuation of use
  • Issue "Best practice", "Agreed approaches" or "Procedures" and gain agreement and attestation from all staff
  • Provide opinion forums for questions and ideas share with the group on existing and proposed approaches
  • Operational Architecture:- Challenge, Define and document best operating model
  • Help define and document new operating models in line with New Business and Client Change programs
  • Challenge existing operating models, through deep dive reviews, review of common themed issues etc
  • Challenge internal operating approaches, such as UDT’s manual processes and volumes
  • Manage existing UT program through Prodiance and Alliance, lead and maintain program for group, challenge bad process
  • Define potential UT futures builds, gain business requirements and manage pipeline
  • Identify and get definition of potential II for future proposal and build
  • CRS
  • CRS impact assessments from change or other groups upstream / downstream changes
  • Coding or report writing experience, ideally with logic based database systems
  • Experience of developing and delivering reporting solutions to clients
  • Regulatory knowledge – UCITS, UK COLL, AIFMD, 1940’s Act
  • Managing impacts from New Business and Client Change agenda:-
  • Maintaining the agreed Operations priorities and ongoing tracking (including resourcing, planning etc)
  • Manage impacts from New Business / New Client Pipeline
  • Execute Client Transitions, Restructures, Fund Launches, Exits and Re-Basing
  • Tracks all Client changes proposed, status throughout, review, then tracking through Client Change program / PDC tracking key events such as testing, parallel and lives dates dependencies on CRS
  • You can describe your experience of at least two, ideally three, of the following key attributes
  • 1) Strong client servicing and/or project management experience
  • 2) Report writing experience, ideally with logic-based database systems
  • 3) Excellent financial market and instrument knowledge
  • 4) Regulatory Knowledge - UCITS, UK COLL, 2a7, 1940's ACT
  • 5) Experience of developing and delivering reporting solutions to clients
  • You will have, or have the ability to swiftly acquire, knowledge of a myriad of financial instruments including derivatives, knowledge of the financial markets and an appreciation and understanding of portfolio/investment theory
  • You can demonstrate strong analytical, organisational and logical problem solving skills
  • You will have a good working knowledge of Microsoft® Excel
179

CIB Operations Resume Examples & Samples

  • Defining project scope, stakeholders, risks and issues
  • Drafting project plan, business requirements
  • Manage communication of status updates to stakeholders and Senior Management (CFOs, Business Managers, Controllers, heads of Legal, Compliance, Operations, Technology etc.) through presentations and reports used in different forums
  • Build and maintain working relationships with stakeholders in the different businesses our team supports (e.g., Equities, Fixed Income, Commodities, F&O) and functions (e.g., Legal, Compliance, Technology, Operations, etc.)
  • Coordinating, planning and overseeing the execution of testing across all lines of business
  • Managing junior resources in the team supporting the Program
  • 7+ years business process or technology project experience
  • Experience being project manager of large scale projects
  • Strategic thinking and proven leadership skills
  • Excellent relationship building and stakeholder management skills
  • Strong written, verbal and presentation communication skills
  • Ability to critically challenge when warranted with the goal of resolving issues
  • Excellent working knowledge of MS Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project desirable
  • Knowledge of Investment Bank businesses and high-level transaction flow
  • Knowledge of Regulatory Reporting a plus
180

CIB Operations Resume Examples & Samples

  • Allocate trades in risk management systems according to clients’ requests
  • Attend to queries and requests from clients, FO, BO, Product Control etc
  • Back Office / Front Office / Middle offices
  • Resolving deal queries from Back Office / Front Office / Clients – and defining root cause
  • Owing market data and perform checks on revaluation rates in Risk Systems
  • Identify control gaps and suggest improvement ideas for better efficiency and effectiveness
  • Owning accurate regulatory reporting to various jurisdictions globally such as CFTC, MAS, EMIR, SCH, CCIL, KRX, HKMA etc
  • Experience in middle office or client service roles are preferred
  • Good working knowledge of Asia local markets an advantage
  • Product knowledge on interest rates vanilla derivatives such as IRS, and CCS
  • Hands on experience on trade life cycle events such as novation, unwind, allocation etc
  • Knowledge of basic valuation (risk and MTM) of swap trades
  • Articulate and concise in communications handling the senior stakeholders
  • Knowledge of Reuters, MarkitWire, TriOptima and other vendor tools is preferred
181

Cib Operations Kyc Analyst Client Onboarding Quality Checking Analyst Bournemouth Resume Examples & Samples

  • Review all KYC Records for accuracy/ completeness /validity /compliance with AML, CIP and sponsorship requirements; communicate required actions to staff
  • Record all reviews within the SharePoint Trackers, ensuring complete data is provided
  • Monitor reports generated from SharePoint to identify inconsistencies, error analysis and trends
  • Manage priority items received from multiple teams across different locations
  • Resolve escalated issues from various stakeholders
  • Liaise with teams locally and across regions to facilitate knowledge sharing
  • Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
  • Accountable for records approved at Quality Control, when verified by Qualify Assurance/ Compliance / Audit
  • Strong AML / KYC experience. CAMS certification is a plus
  • In depth knowledge of KYC procedures and regulatory requirements
  • Experience of OnBoarding across different client types(i.e. Corporate, Hedge Funds, Financial Institutions
  • Excellent analytical, problem solving, and time management skills
182

CIB Operations Resume Examples & Samples

  • Partner with relevant stakeholders to analyse and document business requirements and operating model
  • Ensure consistency in approach across asset class
  • Project management, monitoring and status reporting (disseminate prioritization, risks & issues and dependencies) throughout the project lifecycle
  • Training and implementation planning and execution
  • University degree with experience in Financial Services, investment bank environment preferable
  • Commodities experience preferred
  • Experience documenting requirements and coordinating testing a plus
  • Excellent Excel, Word, PowerPoint and Project skills
  • Ability to understand big picture and drill down into the detail
  • Excellent communication skills – verbal, written and personable
  • Flexibility in terms of varied tasks that can change priority at short notice
  • Microsoft products – Word, Excel, Power Point, MSAccess preferable
  • General numeric skills
  • Common sense and a positive attitude
  • Commodities experience preferred but not essential
  • Reasonable understanding of major functional components and infrastructure of the end to end transaction life cycle
  • Understanding of key operational controls / reconciliation along the transaction life cycle
183

CIB Operations Resume Examples & Samples

  • Bachelor degree required (degree preference is Finance, Accounting or Economics) or equivalent
  • Considerable previous experience within Operations role in banking
  • Ability to build and maintain effective working relationships both internal /external
  • Demonstrated high levels of accuracy / attention to detail
184

CIB Operations Resume Examples & Samples

  • On a daily basis, ensure timely and accurate capture and input of all corporate action announcements according to event and market requirements
  • Ensure relevant and accurate notifications are sent to client to assist them in their investment making decisions
  • Ensure clear well documented communication between sub custodians, agents, brokers, counterparties and internal operational teams within prescribed timeframes
  • Ensure all daily functions supporting the corporate actions announcement workflow are completed to support meeting the agreed service levels
  • Ensure full execution of morning and afternoon, intra and end of day controls and checks, with End of Day attestations supplied to team manager
  • Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels, thereby ensuring that internal and external client satisfaction is achieved
  • Proactive management of key client relationships to enhance the client experience with J.P. Morgan
  • Proactively review event and market processing challenges to identify recurring themes that can be prevented through staff education and operational process improvements
  • Effectively partner with operational and service teams to improve service levels and processes to establish J.P. Morgan as a premier service provider
  • Identify and Escalate to management any process and/or procedural changes required as driven by the clients, markets, daily operations or business functions
  • On a semi-annual basis work with the team and team managers to review and, where necessary, seek approval for updates to processes or procedures to minimize risk and improve the operational environment. Urgent changes to processes or procedures should be documented and escalated immediately
  • Investigate opportunities for self-development and improving knowledge of the business that you are servicing in order to improve skills and deliver maximum service levels
  • Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls
  • Provide effective team communication, in partnership with the team managers, through regular one-to-ones and team meetings providing information on changes impacting the team, including, but not limited to, market changes, functional moves and procedural / service changes
185

CIB Operations Resume Examples & Samples

  • Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients
  • Handle day-to-day client inquiries and requests relating to their accounts and transactions
  • Take ownership in pending cases by following-up closely and providing proactive updates to clients
  • Identify and escalate issues in a timely manner
  • Perform maintenance requests eg. signature updates, callback list updates, SA updates, etc
  • Coordinate/Follow-up with internal partners
  • Gather and compile information eg. interest setup/rates, account list, pulling of account statements, payment cutoff time, etc
186

CIB Operations Resume Examples & Samples

  • Strong communication skills for interaction with external clients and global counterparts
  • Analytical / problem solving skills
  • Ability to multi-task between daily tasks and projects, prioritizing as necessary
  • An understanding of Equity Derivative products and associated regulations
  • Must have strong PC skills with a focus on Microsoft applications
  • Licensing not required but prefer minimum of Series 99
187

CIB Operations Resume Examples & Samples

  • Providing direct client support for all H2H products including primary support of all sensitive clients with at-risk relationships
  • Ensure that client satisfaction and confidence in JPMC/CA products and services are at or above departmental goals
  • Provide primary oversight of the production service disruption management process as it relates to H2H, including coordination of and participation in all remediation efforts
  • Take lead role in working with Product Management and technology to ensure product gaps/functionality issues are appropriately documented and tracked
  • Effectively manage any interactions where the client relationship appears to be at risk
  • Take ongoing lead role in supporting the development and maintenance of Policies and Procedures and training in partnership with Employee Readiness and TS Training
  • Act as single point of contact for all H2H-related escalations, ensuring appropriate engagement of the Client Access Escalation Management team where the client-relationship is at risk
  • Drive escalations to resolution
  • Merger, release and event support including UAT and PVT testing and command center participation
  • Daily productivity and metrics reporting to monitor compliance with established SLAs
  • Build strong relationships with sales and service to ensure client focus is maintained throughout the issue management process
  • Interface with external clients (newly on-boarded, existing, existing/new users, existing/new product, sensitive, etc.) as well as internal clients utilizing CA products and services
  • Prepare and submit data for senior management reporting and performance evaluation
  • Position will require occasional non-standard working hours
  • Participate in the development of goals and execution of departmental strategies
  • Act as a service quality escalation resource to the H2H team both locally and in the U.S. and coordinate resolution and escalate customer issues when required
  • Document application functionality shortfalls, bugs, and enhancement requests and forward to Product Management as required
  • Foster partnership and teamwork within other Global Client Access teams, Sales and Service, and Product Management personnel
  • Provide input to the planning and execution of and ensure Global Client Access and client interests are represented and satisfied for all projects
  • Identify service quality opportunities and manage participation in service quality initiatives and projects
  • 5+ years of Customer/Product Support experience required
  • 4+ years of Technical Support experience required
  • Knowledge of and experience supporting transmission protocols such as HTTPS, FTP, and AS2 required
  • Knowledge of and experience supporting and troubleshooting file formats such as EDIFACT, GFF, and NACHA required
  • Understanding of internet security/authentication methods such as SSL
  • Effective problem solving, oral and written communication skills
  • Ability to exercise sound judgment and make effective decisions
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • Ability to handle and work with highly sensitive records/information in an appropriate manner by giving appropriate attention to legal risks and operational concerns
  • Effective analytical approach when solving complex problems/issues
  • Ability to cope with a continuous accelerated changing environment
  • Ability to translate complex information into a simple detailed narrative
  • Ability to translate technical jargon into easier to understand language for clients
188

CIB Operations Resume Examples & Samples

  • On a daily basis, ensure timely and accurate capture and input of all client corporate action instructions according to event and market requirements
  • On a daily basis, ensure timely and accurate execution of instructions to in house systems and onward to market according to event and market requirements including confirmation and reconciliation of agent and market confirmation
  • Ensure clear well documented communication between sub custodians, agents, brokers, counterparties, internal operational teams and clients within prescribed timeframes
  • Ensure all daily functions supporting the corporate actions instruction workflow are completed to support meeting the agreed service levels
  • On a daily basis, execute all transaction processing for accurate and timely completion of corporate action transactions as received from the sub custodians/agents
  • Ensure timely and accurate reconciliations to resolve outstanding cash and stock breaks on daily basis
  • Complete file closure immediately following required transaction processing and reconciliation
  • Ensure timely, detailed and accurate review, authorization and execution of instructions is completed
  • Provide support, guidance and training to Processing Analysts on a day-to-day basis to share knowledge and strengthen the team across the corporate actions instruction product to enhance global client experience
  • In partnership with the team managers, on a monthly basis meet with each direct report to discuss progress, training needs assigned goals and career objectives. These meetings should be documented with clear actions and target dates for completion
189

CIB Operations Resume Examples & Samples

  • Manage day to day operations to meet annual objectives
  • Review, identify and make Organizational changes / staff responsibilities to meet demands / changes in market /industry practices
  • Maintain close and active relationship with IT/Sales/Product Management etc to review systems /processing to achieve efficiency, productivity and cost saving, customer satisfaction
  • Manage Customer /sales expectations in partnership and within internal policies and guidelines
  • Maintain clear independence from Sales in decision making and escalate issues to next level management in event of conflict
  • Ability of strategic planning to a hub/spoke operational support model and cost management
190

CIB Operations Resume Examples & Samples

  • Commercially aware with a strong desire to grow career in Financial Services
  • Analytical approach with excellent verbal and written communications skills
  • Experience of multi-tasking and effective time management with attention to detail in a fast paced and deadline driven environment
  • Flexible and pro active approach, strong initiative and drive with a desire to succeed in a changing environment
  • Working experience of Corporate Action processing, products and market activity and behaviors would be advantageous
191

CIB Operations Resume Examples & Samples

  • Client Services for our Fixed Income Sales team, including trade matching and trade allocations, issue identification and resolution, changes to customer-related static data in various systems
  • Partnering with our Front Office to ensure a smooth client experience is provided overall with JPMorgan and investigating any relevant trade issues
  • Ensuring trade confirmations and settlements are completed in a timely manner and liaise with all relevant settlements teams, as applicable
  • Account Administration, ensuring the timely and professional implementation, amendment and closure of accounts for corporate as well as financial institutions. Filing and updating of provided client documentation
  • Maintenance of static data and tables in connection with accounts maintenance and SSI amendments, as well as the implementation of new connectivity confirmation types for our client base
  • Reconciliation of trades and preparation of accurate and transparent MIS related to revenue and management reporting
  • Improve automation of processes towards full Straight through Processing
  • Keep yourself up-to-date with the firms policies and standards
  • Ensure that serious issues are escalated in a timely manner and to the correct level within the department
  • Delegation of questions and problems to the correct departments
  • Pro-actively seek training opportunities within and beyond his/her field of expertise
  • Continuously strive towards more efficient and robust processes in joint cooperation with his/her Manager and other departments
  • Knowledge of the Financial sector with proven delivery and track record, including:-
  • Fixed Income products and settlement processes
  • An understanding of the structure of our client base, especially Asset Managers
  • Broad based skills of IT systems & applications especially MS Office products, as well as the ability to get firm with various in-house systems in a timely manner
  • Excellent communication skills and team player
  • Ability to work well under pressure and prioritise accordingly
  • French speaker beneficial but not essential
192

CIB Operations Resume Examples & Samples

  • Analysing contracts, fee schedules and Invoice management processes
  • Performing detailed product/process deep-dives
  • Maintaining and building excellent relationships across multiple global teams
  • Initiating and leading improvement initiatives
  • Accurate MIS tracking and updates
  • Providing effective programme governance
  • Experience of working in, or with, an expense management function is essential
  • Excellent time management skills and the ability to organise and prioritise work in a busy environment with the ability to work under time constraints and to deadlines
  • Previous exposure to financial products but not essential
  • Project Management experience advantageous but not essential
  • Excel & Database skills advantageous but not essential
193

CIB Operations Resume Examples & Samples

  • In charge of control governance to do with UK FCA MiFID transaction reporting
  • Provide supervision over Mumbai control team on daily exception monitoring, quarterly attestation, a issue list management and any change management review
  • Define strategic control framework, create corresponding project plans & execute accordingly
  • Data analysis on MiFID trade reporting: Identify root causes contributing the reporting exceptions & late reporting, in collaboration with LOB Compliance and Reg Manager. Work with technology groups to implement required changes
  • Handover & Migration of Quarterly ISDA notional reporting to Mumbai & supervision afterwards
  • Work with FO & MO senior management to establish Reg W control governance
  • General usage of Microsoft Office applications (Excel, PPT, Word etc) is a must
  • Working experiences under Investment Bank (external or internal) over
  • General knowledge on cash equities & equities derivatives is a plus, if not mandatory
  • General knowledge on regulatory reporting is a plus, if not mandatory
194

CIB Operations Resume Examples & Samples

  • Primary subject matter experts for NAV valuation, validation and oversight model
  • Own the accurate and timely delivery of NAVs to clients in accordance with client SLAs
  • Manage upstream contributors to NAV accuracy and seek prompt resolution of accuracy or timeliness issues
  • Identify and work towards opportunities to improve client service for Fund Accounting, and effectiveness and efficiency of operational processes
  • Ensure regulatory and best practice requirements requiring changes to operational process are met
  • Ensure team awareness of end to end CIB operating model and component parts of NAV to present connected front to internal and external stakeholders
  • Management: Significant experience in Operations (or Client Service) management
  • Business Knowledge: Strong Product & Business Knowledge across EMEA Funds administration services
195

Cib Operations Client Onboarding Resume Examples & Samples

  • Full accountability for the processing service related to client Onboarding with KYC requirements to company and regulatory standards
  • Drive resolution and management of client queries, service requests and delivery issues; leveraging internal teams as appropriate
  • Balances client relationships with risk management to ensure the best outcome for the client and firm
  • Seek opportunities and respond to initiatives to improve service levels and efficiency for the business and client
  • At least 7-10 years of experience in Operations preferably with exposure to FX, derivatives, Money market, Fixed income
  • Strong focus in client service management, communication and delivery
  • Proven experience in building and contributing to high performing teams through the development of self and others, emphasizing continuous learning and growth
  • Fluent in Korean and English
196

CIB Operations Resume Examples & Samples

  • Reporting to the Precious Metal Supervisors
  • We are looking for a physically strong individual, who can demonstrate a willingness to learn and progress within the long standing team members
  • Ability to remain calm and focused under pressure and adaptable to shift in roles and willing to learn new tasks
  • First class communication and inter-personal skills enabling you to operate effectively with colleagues
  • Work in a secure and controlled environment under dual control
  • A high level attention to detail
  • Input Excel data into preformatted spreadsheets
  • Populate MIS for commodity positions in London
  • Competent forklift truck driver or have a full driving license
  • The willingness to be trained in LBMA / LPPM / LPMCL codes of practice and work in accordance with these
  • Work supervised with inventory systems
  • Good all round educational background, with a high level of numeracy
  • Flexible, proactive and innovative
  • Has a continuous focus on learning and improving own performance and increase productivity of the area where appropriate
  • Knowledge of the physical commodity business preferable, but not essential
  • Ability to demonstrate ownership of tasks and see them through to completion in a timely manor
  • Ability to work within the physical commodity environment
197

CIB Operations Resume Examples & Samples

  • Partner with clients, third party servicers, and key personnel around the globe to efficiently manage daily cash flows and Adhoc queries
  • Maintain regular meetings with the external servicers in conjunction with the front office and provide follow up on all relevant issues outstanding
  • Take ownership of routine middle office functions such as weekly audits, metrics, KYC, database reconciliations
  • Provide follow up on all outstanding unapplied cash through final resolution in conjunction with Mumbai team
  • Review and process all relevant refund requests via relevant wire/check work streams
  • Assist in funding new deals and compiling standard deal information loaded to Maxis
  • Follow up on escalation items arising from queries and complaints from debtors through our third party servicers
  • Provide discussion points and feedback in weekly meetings
  • Ability to multitask and to work under pressure, prioritising duties according to risk and client profiles
  • Excellent communication and interpersonal skills, ability to partner with teams spanning operations, technology, Mumbai internal servicing team, 3rd party external servicers, and the front office
  • Proficiency in Excel, Word and PowerPoint a must
  • Experience in an operations role a plus
198

CIB Operations Resume Examples & Samples

  • Ensure accurate capture of transactions and trade events into risk management and processing systems
  • Deliver projects related to all of the above
  • Experience of working in an investment banking environment
  • Strong analytical skills and logical thought process
  • Understanding and experience of Credit Derivatives
  • Numerical aptitude
  • Ability to quickly grasp new features/products in a complex/unstructured environment
  • Self-starter and ability to work under limited supervision
  • A keen eye for attention to detail
  • Good time management & multi-tasking skills
  • Strong leadership potential
  • Proactive mindset
199

CIB Operations Resume Examples & Samples

  • Strong knowledge of Option Expiry and ITM, ATM & OTM constraints
  • Ability to action Exercise/Assignments in time constraint evening window
  • Strong working knowledge of deliveries for all NA exchanges. This skill set is coupled with core clearing background
  • Technical expertise relating to the physical deliveries processes as required for clients and house of JPM Chase
  • Excellent written communication skills and verbal skills
  • Ability to collaborate and deliver on initiatives across multiple teams
  • Ability to interact with senior operations, Business, compliance management
  • Ability to interact directly with external, internal and regulatory partners
  • Functions supported: NA physical deliveries, cash settlement processes, expiration processes for NA exchanges as well as EMEA exchanges
  • Partnering with team members and with the varied clients and trading desks to ensure we can fulfill delivery obligations both timely and within the regulatory framework
  • Interacts regularly and independently with Compliance and the exchanges/CCPs
  • Progress in an environment that fosters and supports thought leadership, innovation and creative problem solving
  • Technical Skills – strong working knowledge of vendor system GMI as well as various exchange/clearing house GUI’s
  • Escalation of Issues – Due to the timing and deadlines of numerous delivery processes with the exchanges/CCPs, candidate must understand the importance of escalation. Be able to handle the situation with the appropriate sense of urgency and is able to communicate to the senior levels of management when there is an issue
200

CIB Operations Resume Examples & Samples

  • Drive the overall control agenda
  • Risk and Control Self Assessment (RCSA) process
  • Inherent and Residual Risk Review with Line Management
  • Quality Assurance Testing
  • Action plan & risk acceptance tracking
  • Issue response; including definition, escalation and resolution
  • Coordinate with Internal Audit and Compliance
  • Drive Pre-audit prep work
  • Develop team members and contribute to/lead global initiatives
  • Engage with Corporate Risk partners to deliver the Corporate Risk agenda
  • Self motivated and ability to drive initiatives forward
  • Varied Operations experience; ability to demonstrate control mindset
  • Flexibility – ability to react and drive developing events
  • Effective communication to MD/ED level: concise summary of situations, impacts and remediation
  • Ability to understand big picture, whilst being able to drill down into the detail
  • Strong team player with excellent partnering and influencing skills. Able to work cross regionally with line management and Controls colleagues
  • Good organizational skills - manage & prioritize multiple tasks across different time horizons within deadlines
201

Prep for Prep Internship, Cib Operations Resume Examples & Samples

  • The role entails significant interaction with a variety of business partners (Accounting, Finance, FO, Marketers, Credit, Settlements, Confirms, Technology) in order to manage the operations front to back
  • The ability to communicate complex matters in a clear and concise manner is essential whether dealing with the FO or when dealing with other support groups
  • Work closely with the trading desks to provide the end to end book running services, which include trade capture, P&L and Risk analysis, and controls along transaction life cycle
  • Accurately capture & reconcile all transactions in the risk management systems
  • Enforcing control environment for the end to end process
  • Accurately produce, reconcile & explain the desk trading P&L, Risk and Positions
  • Provide high quality P&L and Risk analysis to the desk
  • Perform key controls to ensure accuracy and compliance of the business and trading activities
  • Participate and contribute to the various strategic initiatives; keep improving & evolving our process & business
  • Must currently be part of the ‘Prep for Prep’ Internship Program
  • Strong analytical & numerical skills
  • Great team player to work in the pressurized environment
  • Attention to details/adaptable to the changing environment
202

CIB Operations Resume Examples & Samples

  • Key operational lead in both the OTC and Commodities Improvement programs, ensuring delivery in line with global strategic plans
  • Ensure end to end reviews of key process flows in partnership with various teams and managers to recommend and deliver process improvement and efficiencies
  • Partner globally with the Middle Office, Front Office, Finance, Technology, Risk, and Relationship managers to ensure full transparency and buy in on initiatives
  • Oversight and support of functions in flight from a location strategy perspective
  • Support and management cover of existing BAU functions when necessary
  • External Client Service – help implement culture of continuous improvement through the department
  • Strong stakeholder engagement across Upstream, Business, Legal, Technology and Operation Partners
  • Key face of to selected Middle Office partners
  • Work closely with Operations Control Management to ensure the appropriate controls are maintained in partnership with BAU managers
  • Manage Corporate Investment Bank’s people agenda as it pertains to staff under his / her management. Ensure all key targets are met (e.g. objectives, development, training, appraisal, etc.)
  • Demonstrate leadership skills and ability to recruit / develop highly effective teams
  • Deep knowledge and experience of complex operational process flows
  • Long term experience in managing operations teams and delivering efficiencies
  • Experience in identifying and delivering process improvement & efficiency and a desire to strive for continuous improvement
  • Ability to engage and influence Senior Stakeholders
  • Detail oriented with analytical and problem solving skills
  • Proven track record in day to day operations risk management / compliance and regulatory requirements
  • Strong communicator at all levels both verbal and written
  • Self starter / highly motivated
  • Work well under pressure, multi task and meet time sensitive deadlines
203

CIB Operations Resume Examples & Samples

  • Processing of Dividends , Coupons and Manufactured Income across a variety of markets
  • Risk Awareness and Escalation, regular review of breaks for potential risks and dealing with system issues
  • Knowledge of income & tax products, settlements, corporate actions, P&L analysis or accounting
  • Will be able to discuss in detail experience of strong relationship management skills; communicating complex issues including verbal, written and presentation communication skills
  • Understanding of the UK client money regime
  • Will be able to discuss in detail experience of project delivery and platform and process improvement
204

CIB Operations Resume Examples & Samples

  • Managing daily environment preparation
  • Reflecting and validating collateral exposures and calculation executing margin calls
  • Managing new business pipeline
  • Accurately managing client accounts and collateral allocation
  • Liaising directly with clients counterparties whilst adhering to strict market deadlines and internal controls
  • Ensuring timely collateralisation
  • Reflecting all agreed collateral movements within systems within specified deadlines confirming transactions to counterparts
205

CIB Operations Resume Examples & Samples

  • Execute the day to day functions of the DPC Delaware Internal Controls team
  • Execute the control agenda across the operations in the Delaware DPC Hub
  • Implement standardized control processes across the operation
  • Manage relationships with internal and external audit partners
  • Partner to coordinate and facilitate the regular audit reviews with both internal and external audit
  • Execution of the Delaware DPC Business Continuity process
  • Define, develop and publish standardized control metrics
  • Partner with internal operational contacts to conduct operational reviews
  • Execution of department Control Self Assessments (RCSA)
  • Development and execution of RCSA Issues and Action Plans
  • Oversight and execution of Quality Assurance Program / Control Testing Program
  • Partner with relevant CIB Control contacts to review and implement CIB Control Standards
  • Facilitate a Control Training Agenda across the Delaware DPC organization
  • Participation in global DPC Control Forums
  • Strong knowledge of financial products including Derivatives, Foreign Exchange and Securities
  • Ability to build and influence partnerships across global DPC, Technology and other internal stakeholders
  • Effective time management and prioritization skills; Ability to work in a fast paced environment and work effectively under pressure
  • Strong organizational/ project management skills
  • Ability to understand business drivers and requirements in order to influence internal stakeholders to deliver solutions related to business issues/problems
  • Bachelors degree or a minimum 3+ years of relevant work experience
  • Demonstrated track record of process improvement and improving controls in previous roles
  • Operational Risk or Internal Controls Experience
  • Demonstrated track record of strong written and verbal communication skills
  • Demonstrated advanced analytical skills and attention to detail
  • Excellent desktop/spreadsheet skills
  • Knowledge of Credit, Equity, Interest Rate and Foreign Exchange Products
  • Experience working with or knowledge of Phoenix
  • Familiarity with DerivClear, DCPP, STS, TSS-FX
  • Familiarity with the CIB risk management systems
206

CIB Operations Resume Examples & Samples

  • Regulatory Response management programs
  • Manage the project lifecycle , drive the development and rollout of large cross LOB initiatives, programs and projects, including stakeholder management, operating model development, communication, producing PWG/PCC packs, delivery and risk /dependency management
  • Build and maintain working relationships with stakeholders in the different businesses and functions (e.g. Legal, Tax, Finance, Operations, etc.)
  • Proactive identification and escalation of issues, risks and dependencies
  • Strategic thinking and leadership skills
  • Experienced in supporting or working in fast paced environment of trading room
  • Experienced in business process project
  • Ability to execute tasks under aggressive targets and effectively manage changes in plan
207

CIB Operations FX & Derivatives Operations Specialist Resume Examples & Samples

  • Responsibilities for the CIB Operation specialist include to open the trading account, conduct client due diligence, perform settlement and post accounting into main processing system, reconcile bank balance against financial institutions. In addition to, Review a/c opening documents and report the transactions to local regulatory, arrange fund transfer instruction, monitor and update operation control requirement, liaise with overseas office for operation flows for international clients
  • Proficient in use of oral and written communication skills (English & Korean)
  • Basic Knowledge of financial products
208

Cib-operations Resume Examples & Samples

  • Production of daily management reporting and daily reconciliations
  • Production of periodic business reports to multiple lines of business within the firm
  • Communicating business updates to senior stakeholders
  • Investigation and resolution of complex issues and enquiries
  • Work with multiple partners: Senior Management, Technology, Middle Offices, Finance, Product Control, OCM, Audit, Front office and Clients to manage risk and provide an excellent global service
  • You will have a strong risk and controls background
209

CIB Operations Resume Examples & Samples

  • Product knowledge – Understanding of vanilla and complex derivative products
  • Vanilla Products: FXOptions, IR Swaptions, Swaps, XCCY Swaps, Equity Options
  • Complex Products: Power Range Dual Currency Swaps/Notes (PRDC) is our main product, digitals, range accruals, binaries, barriers, KOs/KIs, TARNs, Chooser s
  • Systems skills – Understanding of risk management and reporting systems, straight through processing, Excel/Access
  • Projects - Assisting in the delivery of tactical and strategic solutions
210

CIB Operations Resume Examples & Samples

  • Monitor the control environment surrounding all technical, financial and operational processes, ensuring production control procedures are followed and appropriately evidenced
  • Provide oversight and coordination of key process control tests, including the collation and reporting of test results and the development and implementation of enhancements where necessary
  • Work with Operations management to conduct self-assessments, and develop action plans to remediate control gaps
  • Work with Operations management to investigate incidents/errors, perform root cause analysis, identify recommended solutions, report to senior management, and track solution implementation
  • Oversee the maintenance and modification of the control framework, providing ad hoc control guidance, key project participation, and support of procedural/policy enhancements
  • Support SSAE-16 and other Audit-related activities, ensuring issues are documented and dispositioned in Phoenix
  • Drive the operations training agenda around risk awareness and mitigation, and resiliency
  • Demonstrated ability to communicate effectively to multiple levels of management both in writing and orally
  • Demonstrated experience with all Microsoft Office products, to include: Excel, Access, PowerPoint, Word
  • Strong time management and multitasking ability
  • Strong financial markets product knowledge and understanding of the transaction life cycle in one or more of the key business areas above
  • Financial services operational experience
  • Operational Control experience in a securities processing environment, Audit, Operations Management experience
211

CIB Operations Resume Examples & Samples

  • Minimum 7 years+ of Mutual Fund industry experience
  • Series 7, 63 and 65/66 preferred
  • Strong written & verbal communication skills
  • Ability to operate independently & as part of a team
  • Microsoft Office (WORD, EXCEL, Power Point etc.)
212

CIB Operations Resume Examples & Samples

  • Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal and external client satisfaction is achieved
  • On a daily basis ensure timely and accurate completion of all daily oversight control reporting of the proxy vendor ensuring appropriate actions are taken to process late, amended and previously rejected voting instructions in line with documented procedures and controls
  • Ensure full execution of morning and afternoon daily controls and checks are completed
  • Seek approval for updates to processes or procedures to minimize risk and improve the operational environment
  • Demonstrate experience of multi-tasking and effective time management with attention to detail in a fast paced environment
  • Experience of effective communication both oral and written to management, clients and colleagues
  • Financial Services background would be preferred, ideally within a Custody or Investment Bank environment
  • Must have proficient knowledge of Microsoft Office skills: Excel, Word and PowerPoint
213

CIB Operations Resume Examples & Samples

  • Interact daily with marketed clients trading in Equity, Interest Rate, and Credit Derivatives
  • Investigate queries raised by marketed clients and find solutions
  • Escalate issues to the Operations Management, Middle and Front Office, and Relationship Managers as relevant
  • Understand and explain securities and derivatives products to internal and external partners
  • Understand business drivers and requirements, and influence partners to deliver solutions
  • Understand and adhere to the controls and regulations surrounding the products and processes
214

CIB Operations Resume Examples & Samples

  • Oversee end to end reconciliations of firm positions and trade bookings
  • Perform a variety of daily control functions
  • Provide direct support to the trading desks as it relates to bookings, positions, and client and settlement queries
  • Partner with other MO and BO teams globally to resolve issues
  • Coordinate creation and redemption of ETFs
  • Identify process weaknesses and work with technology teams to implement solutions
  • Understanding of the Equity business and control environment
  • Ability to multitask and to work under pressure, prioritizing duties according to risk and client profiles
  • Excellent communication and interpersonal skills, ability to partner with teams across Operations, technology, finance and the front office
  • Knowledge of derivative products including Equity Swaps, Div Swaps, Options and ETFs is preferable
  • Managerial experience is a plus
215

CIB Operations Resume Examples & Samples

  • Facilitator of full business control governance
  • Front Office supervision management
  • Prior experience at senior or supervisory level in a relevant trading, risk or control function
  • Demonstrable understanding of Credit cash and derivative instruments and market dynamics
  • Strong understanding of transaction lifecycles, systems and controls and the functions responsible for execution of those controls
  • Investigative mindset, able to see issues at both a high-level and in detail
  • Proven track record of initiating policy and control improvement and driving programs and that enhance transparency, governance or control
  • Previous experience in Controls or Business Management would be beneficial
216

Cib-operations Resume Examples & Samples

  • End to end notification & processing of all equity corporate action events throughout the Asia Pacific region
  • Investigation & resolution of breaks related to corporate actions
  • Liaising with internal/external clients to resolve any issues, including stock borrow/loan counterparties
217

CIB Operations Resume Examples & Samples

  • Understanding of the F&O/OTC clearing business
  • Strong analytical abilities and attention to detail
  • Experience with GMI, ClearVision
  • Experience with exchange clearing and fee/brokerage systems (eg. FEC, PTMS, ATOM, EFS, BPS)
  • Advanced MS Office skills, especially Excel
  • Exceptional collaboration skills
  • Ability to effectively multi task in a fast paced time critical environment
218

CIB Operations Resume Examples & Samples

  • Agreeing on the amount and type of collateral to be moved and follow up on any counterparty fails
  • Month end tasks including computation and agreement of interest on cash collateral held/delivered
  • Time bound resolution of incoming queries regarding client’s portfolio. Escalation of issues
  • Margin related cash/security settlements
  • External client services experience, or similar experience interacting with demanding internal clients
  • Excellent communication skills and telephone manner and a strong ability to build client relationship. High proficiency in Japanese Language is MUST
  • Must be attentive and responsive to client needs with high level of accuracy and attention to detail
  • Ability to work with minimal supervision in a methodical and organized manner
  • Must be highly numerate with good keyboard and core system (Outlook/Excel/ Word/PowerPoint) skills
  • Excellent team player and be flexible during busy periods such as month end
  • Ability to prioritize workflow and work to strict deadlines agreed in legal documentation
  • Good understanding of market and regulatory landscape
219

CIB Operations Resume Examples & Samples

  • Affirm economic details of trades done with clients
  • Understand products and set up product instruments in Reference Data Systems
  • Assist Marketers and Traders with booking of marketer initiated transactions
  • Ensure that client trades settle on time and handle any client related settlement exceptions
  • Respond to client on any trade queries, e.g. clarification on terms of trade
  • Assist on the product life cycle management
  • Manage front-to-end issuance process on listed products
  • Continuous project work involving process improvement, system implementation, new product or new market rollouts
  • University Graduate
  • 3 to 4 years of experience in an investment banking environment, preferably middle office experience or similar
  • Strong proficiency with MS Office and the ability to pick up complex systems architecture easily. Knowledge of VBA / SQL would be an asset
  • Previous exposure to equity and equity derivative products is essential. Mathematics, Finance or Science background preferred
220

CIB Operations Resume Examples & Samples

  • Assist with the analysis to better understand business activities and highlight improvement opportunities. Conversant with process mapping and design tools
  • Work independently in a focus area and assist in addressing issues and improvement opportunities with creative and sustainable solutions
  • Work with business and project team to help drive organizational change
  • Manage smaller project or substream(s) of work within a larger project
  • Prior experience with process improvement analysis in a financial services, operational or technology environment
  • Worked in capital markets, investor services or banking services
  • Understands the technology development lifecycle
  • Familiar with Industry developments such as Financial Reform and response from Industry participants & associations e.g. International Swaps and Derivatives Association (ISDA)
  • Has background working in and around operations/technology/projects and industry protocols
  • Logical, structured approach to planning, problem solving and decision-making
  • Ability to communicate clearly and confidently; able to influence internal and external stakeholders
221

CIB Operations Resume Examples & Samples

  • Working as part of a global team providing follow-the-sun coverage for clients ensuring all day to day queries have been addressed within required service level agreements
  • Establishing and maintaining strong relationships with client’s operations & middle office contacts
  • Providing high-level, value added client service and operational subject matter expertise
  • Traveling to meet with clients in person
  • Working with various internal teams such as trade processing, prematching, settlements, cash processing, account opening and asset servicing to process transactions and resolve exceptions in a timely manner
  • Performing root cause analysis for clients to increase STP and reduce exceptions and inquiries
  • Partnering with technology and strategy teams to help identify internal and external facing improvement opportunities
  • Collaborating with client service teams to help change client behavior where required
  • Relevant business experience - added advantage of Global Custody and/or Prime Brokerage knowledge
  • Strong understanding of global markets and trade lifecycle of equity, fixed income & FX products preferred
  • Excellent verbal and written communication skills and adept at communications with all levels of a business
  • Exceptional problem solving skills, taking ownership of issues from inception to resolution
  • Dependable time management skills and the ability to reprioritize
222

CIB Operations Resume Examples & Samples

  • Ensuring efficient, accurate and timely processing / reporting of Corporate Actions events
  • Production of aggregated event elections to local sub custodians and market depositories
  • Participate in regular team meetings and one to ones with documented minutes / action plans
  • Working experience of corporate action processing, products and market activity and behaviors
  • Excellent numeracy and analytical skills
  • Ability to prioritise effectively and work within a deadline driven environment
223

CIB Operations Resume Examples & Samples

  • Instruction of conversions - both physical and ADRs
  • Highly motivated and possesses the ability to motivate others
  • Ability to pick up processes quickly and not be adverse to getting involved
  • Change agent, able to drive and initiate efficiencies
224

CIB Operations Resume Examples & Samples

  • Trade Capture & Lifecycle Management - Trade booking, trade management
  • Reconciliations – Performing various reconciliations to ensure accuracy of clients portfolio. This includes Position, Valuation, and Cash reconciiations
  • Valuation - Take-on of the client transaction and daily valuation across all derivatives (credit, equity, interest rate, FX, fixed income, commodity and property)
  • Settlements and Confirmations - Confirmations and Settlements matching & payment instruction
  • Contracts for Difference (CFD) Administration - End to end management of a client's CFD trading activity
  • Trade Capture – Capturing derivative trades based on client tickets into respective trade capture/accounting systems
  • Trade blotter reconciliations
  • Upload market values for positions held in the clients portfolios
  • Exception management ( eg. IX and FARA queues) for transaction processing errors
  • Problem solving skills / Fails mitigation
  • Maintain strong working relationships with functional teams such as Reconciliations, Oversight, Fund Accounting and Delivery Management
  • Ensure appropriate and timely escalation of issues
  • Adhoc reporting
  • Participate with Onboarding new clients
  • Drive change Management and Technology to increase automation and improve controls
  • Identify process and control improvements and maintain control checks
  • Ability to build and maintain effective working relationships with internal and external counterparts
  • Flexible approach to working hours including overtime or evening shifts
  • Work as a part of a high performing team requiring to collaborate, influence and manage across global locations
  • Flexibility to work / train in other JPMorgan offices for 4 to 6 weeks, if required
  • Previous Investment banking experience with a strong background in Derivatives
  • Familiarity with OTC Derivative products
  • Familiarity with Bloomberg, ISDA Market Conventions for Transaction processing
  • Familiarity with operational controls
  • Must be detail oriented, highly responsible and able to work with very tight deadlines and a high pressure work environment
225

CIB Operations Resume Examples & Samples

  • Bilateral Client Service Representative (CSR) - Reflect all agreed collateral movements within systems within specified deadlines confirming transactions to counterparts. Manage and resolve all client queries
  • Triparty Client Service Representative (CSR) - Accurately manage client accounts and queries ensuring margin response within deadlines
  • In addition to supporting the day to day processes associated with the above, the group is responsible for actively participating in the products’ strategic change initiatives in line with client and regulatory requirements. This includes the provision of subject matter expertise and guidance to project teams, and contributing to UAT
  • Participation in strategic initiative scoping
  • Active participation in operational and systemic requirements definitions with regards to business-defined development Execution of business objectives
  • Project planning and test participation
  • Issue management and remediation
  • Participation in Operations management team
  • Working with partners in Risk and Controls covering audit preparation, Control Self Assessment Reviews and client Due diligence
  • MIS understanding and reporting to senior management
  • Experience in Project work advantageous but not essential
  • Ability to manage staff performance
  • Experience (required)
  • Experience (advantageous)
  • Project Management/Business Analysis
226

CIB Operations Resume Examples & Samples

  • Build and maintain effective working relationships with internal stakeholders and with FX Platinum clients
  • Pro-actively identify, manage and pre-empt service issues and ensure timely communication to the clients
  • Understand client issues and drivers and work with clients and business partners to eliminate root causes
  • Identify and work towards addressing opportunities to improve effectiveness and efficiency of operational processes
  • Partner with Back Office teams to coordinate and improve all aspects of Service delivery from Operational perspective
  • Timely escalation of issues both internally and externally utilizing correct escalation contacts
  • Provide Subject Matter Expert knowledge to the client / Educate Clients on ways we operate / Support client training requirements, particularly to maximize self service
  • Manage Client Enquiries in accordance with SLAs
  • Partner with the Clients and Operational Lead Managers (OLMs) to understand and regularly review clients business, operating model and service needs
  • Understand, create and maintain effective metrics and identify trends
  • Represent FX Operations internally and externally during Client Visits for Operational Service Reviews
  • Responsible for all PCS related MIS and ensure comments are provided on relevant outstanding in a timely manner
  • Work with the Clients to ensure regulatory requirements are met
  • Communication: Strong written and verbal communication skills with complimentary presentation skills
  • Innovation: Creative problem solving
  • Business Knowledge: Product & Business Knowledge
  • Prioritization: Ability to manage conflicting priorities
  • Analytical skills: ability to manipulate and investigate data and draw conclusions
  • Controls Focus: Ability to identify and close control gaps
  • Knowledge of IB systems: TSSFX, April, Athena
227

CIB Operations Resume Examples & Samples

  • Working closely with back, middle and front office groups globally within J. P. Morgan and market partners to define and implement significant new requirements
  • Development of detailed, structured, transparent and complete business requirements documentation (process flows, concept flows, User Stories etc)
  • Development, documentation and implementation of revised front-to-back business process changes
  • Partnering with technology teams to help review, analyze and test the technical interfaces between JPMorgan and Clarient
  • Work within the Agile methodology with Technology and Operations to deliver end to end solutions
  • Provision of regular status updates to core team and senior managers globally
228

CIB Operations Resume Examples & Samples

  • Defining scope of reporting projects, stakeholders, risks and issues for the CIB businesses
  • Directing the creation of an overall CIB tax reporting project plan, impact assessments, and gap analysis
  • Engaging the various functional groups supporting Markets which are impacted by the regulations to assess impact, determine the necessary changes, track and report progress and be a point of escalation
  • Manage communication of status updates to stakeholders and Senior Management (CAO leads, CFOs, Business Managers, Controllers, Legal, etc.) through presentations and reports used in different forums (CIB Programs Steering Committee, CIB BCC, CAO Executive Committees, etc.)
  • Build and maintain working relationships with stakeholders in the different sub-groups within CIB (e.g., Markets, Investor Services and Banking) and functions (e.g., Operations, Tech, Legal, Corporate Tax, Controls, etc.)
  • Partner with stakeholders, providing direction and decision making, helping resolve and escalate issues/risks/dependencies and facilitating communication across teams
  • Providing input into the annual plan process ensuring relevant placeholders are accounted for in Technology and Operations budgets
  • Managing resources in the team supporting the Program
  • 10+ years Operations or related tax reporting business experience
  • Knowledge of US and non-US Regulations (including Tax)
229

Cib-operations Resume Examples & Samples

  • 4 years of experience in Operations or Finance
  • Knowledge of bank accounting
  • High frustration tolerance
  • Decision-making based in logical thinking, considering risks, costs, and customers’ impact
  • Ability to combine operations activities along with projects
  • Control oriented and be able to escalate or follow up on items to be addressed or resolved immediately
  • Cash Management knowledge preferred
  • Individual should be a team player, proactive, innovative, organizational skills, disciplined, responsible, hard worker, control oriented and highly committed
  • Individual must consider that hard work is mandatory
  • Experience in Microsoft applications, Excel, Word and power point
  • BA required- Degrees in Administration or Finance
230

CIB Operations Resume Examples & Samples

  • Centralised point of contact for all complex and technical tax issues
  • Lead Tax component of service reviews and other meetings with the client
  • Provide technical input on any tax-related product or other change requests
  • Ensure that the clients interests are represented and understood throughout the business
  • Have a deep understanding of the clients business and structure to ensure all entitled tax benefits are received in order to maximise tax efficiency, working closely with local tax authorities to expedite processing of reclaims and other matters on behalf of the client
  • Translate market newsflashes, communicate specific impact / consequences and provide support to the client through the change process
  • Proactive support and guidance on outstanding/expiring tax documentation
  • Proactive oversight of tax reclaims and follow-up on aged and problematic items
  • Filing of pilot tax reclaims (new /emerging market reclaim opportunities)
  • Assistance with the following, liaising with other J.P. Morgan departments where necessary
  • You must have a relevant Degree qualified and/or equivalent work experience
  • You must be able to discuss your successful client relationship experience and skills
  • You must be able to demonstrate your operational management experience within financial services, specifically global custody or investment banking
  • You will be able to give examples of your team management experience within a financial services environment where accuracy is of paramount importance and where there are multiple deadlines in a risk awareness environment
  • You must be able to discuss in detail your taxation experience
  • You will be able to give examples of your successful internal and external communication and problem solving experience
  • You will be able to give examples of your risk awareness and operational control experience within financial services
  • You will be able to discuss your process improvement experience, where you clearly articulate ideas, concepts and procedural changes to clients
  • You will have proven experience within an arena where accuracy is critical within strict deadlines
231

CIB Operations Resume Examples & Samples

  • Settlement of equity and fixed income trades ( including Priority client focus )
  • Management of potential buy-ins ensuring swift escalation
  • Stock Borrow Loan intra day activity
  • Performance of position management, daily and ad hoc controls
  • Resolution of Cash and Stock breaks
  • Root cause analysis and problem solving skills
  • Initiative to deal effectively with unfamiliar situations
232

CIB Operations Resume Examples & Samples

  • University degree in Accounting/Finance/Economics/Business Administration, preferably with master degree
  • Minimum 3 years as Bank Operational Supervisor/team leader
  • Knowledge of relevant Central Bank regulations and Accounting
  • Fluent English (oral & written)
  • Possess good leadership skills
  • Proactive identify potential risks to minimize loss
  • Thorough knowledge and experience in payment, deposit and/or liquidity products
233

CIB Operations Resume Examples & Samples

  • Preparing JP Morgan entities for impending regulatory requirements to move Derivative activity from one entity to another
  • Client engagement to move prospective/historic activity from one JP Morgan entity to another, with minimal adverse impact as possible
  • Support to Legal & Business on client scoping and legal agreement issuance
  • Ensuring middle office colleagues have a clear view of a client’s position, to ensure correct upstream trade bookings
  • Handling a high volume of business, client, middle office (etc) queries that arise from a large scale migration project
  • Working with Line Teams in DPC, together with downstream partners, again to ensure a smooth set of migrations
  • Accurate tracking and updating to MIS that will be reported to many areas of the Bank, as well as potentially external regulators
  • Quality Client & Business Service
  • Ensuring that all issues, where appropriate, are escalated to the Team Leader/Manager within an appropriate time frame
  • Project management disciplines
  • Desire to work in a fast-paced environment. Self-motivated, enthusiastic with a great appetite to learn
  • Managing clients expectations, providing appropriate verbal & written updates where required
  • Experience in dealing with JPM internal groups – Legal, Sales, Business Mgmt, Collateral, Document Processing & Key operational groups (settlements, confirmations, Middle Office etc)
  • Experience in drafting, interpreting Legal documentation
  • Understanding of JPM legal entity structure and exposure to trade & client migrations
  • Educated to degree / strong A-Level performance
234

CIB Operations Resume Examples & Samples

  • Under 1 years of work experience. Experience in Client Service, banking operations and/or fund operation preferred
  • Motivation and initiative to work independently and as a team player
  • Neatness and attention to detail and control of data
  • Understanding of accounting theory, concepts and practice optional
235

CIB Operations Resume Examples & Samples

  • To implement transfer agency procedures and systems in performing required investor AML/CTF reviews at time of on-boarding and also ensuring investor information and documentation is kept up to date
  • Assist in the identification of investors that may create money laundering or reputational risks
  • Ensure that JPMorgan do not maintain relationships or facilitate transactions involving sanctioned countries, parties or individuals
  • Assist in the performance of on-going investor monitoring obligations
  • To participate in group projects as appropriate
  • To assist in providing educational training on financial crimes related subjects to relevant staff and assist in building a general climate and culture of financial crimes awareness
  • Such duties as may be assigned from time to time
  • Demonstrated experience in the financial services industry, preferably with direct Transfer Agency experience
  • Relevant experience of AML/ Sanctions
  • In depth knowledge of AML and other financial crimes requirements
  • Strong interpersonal, communication, leadership, presentation and influencing skills
  • Ability to prioritize multiple tasks, work under pressure and meet tight deadlines
  • To work without supervision and act on own initiative to identify tasks to be undertaken
  • Ability to build strong working relationships with central and business aligned functions across the region and co-ordinate delivery across functions
236

CIB Operations Resume Examples & Samples

  • Responsible for equity derivatives transactions which include equity swaps, OTC options, Index futures, structured products etc,
  • Perform trade support on Global Market mainly focusing on structured Equity derivatives
  • Liaise with traders and internal counterparties to ensure accuracy in trade capture
  • Adjust value of structured products upon the announcement of corporate actions
  • Performing expiry unwinds, index rebalancing, reconciliation and valuation
  • Run end of day P&L report. Investigate and Evaluate abnormal P&L issues
  • Analyze risks (Greeks) and investigate any failure, mismatch or error in the trade capture process
  • Provide support or resolve any ad hoc queries such as trade and confirmation details arising from traders, counterparties, clients, Regulatory Authorities and other departments
  • Communicate with Credit Risk Manager on credit issues
  • Coordinate with different parties, such as Market Risk, Product Control, and Business Management on system enhancement or launch of new product
  • Leverage product and process flow knowledge to provide input and participate in testing for new business projects
  • Strong analytical skills to understand complex product economics
  • Excellent communication and interpersonal skills, ability to develop strong working relationships
  • Ability to work with minimal guidance on day to day tasks
  • Managerial experience a plus but not required
  • Strong Equity Derivative product knowledge
237

CIB Operations Resume Examples & Samples

  • Manage multiple projects at different stages of lifecycle
  • Direct and manage workload of both direct and matrix reports
  • Independently undertake business analysis of industry initiatives and mandated changes
  • Identify process, resourcing, system and interface impacts resulting from these initiatives working in partnership with technology, compliance, risk and finance
  • Create and publish roadmaps and regular timelines for program status reporting to stakeholders
  • Contribute to a central program plan across multiple streams
  • Organize, run and document outputs from internal and external working group meetings and weekly calls
  • Produce and deliver detailed and summary presentations and overview materials for stakeholders
  • Log, track, and report program-level risks, issues and dependencies
  • Maintain the program documentation library and SharePoint site
  • Support technical development and testing with Subject Matter Experts / Operations Management
  • Ensure compliance with established program management standards and audit requirements
  • Deliver program deliverables and projects, supporting implementation activities
  • Be available for weekend release check-out management as needed
  • Project Management / Business Analyst / Design skills
  • Manage large scale projects from inception through completion with little guidance
  • Strong analytical, interpersonal, oral and written communication skills
  • Experience in business process modeling, and business systems development
  • Strong client focus and interpersonal skills
238

CIB Operations Resume Examples & Samples

  • Quality control manager ensuring timely and accurately Global Corporate Action processing for voluntary and mandatory events
  • Provide secondary review for announcement capture, instruction processing, and entitlements
  • Solution aged breaks
  • Perform root cause analysis across core operations and ensure corrective measures
  • Interface with internal business partners supporting Global Corporate Actions across the Corporate and Investment bank
  • Thorough understanding of corporate actions and custody and clearing operations
  • Expertise with interacting with global depositories
  • Familiarity with Global markets
  • Strong proclivity to ensure operating controls are effective and errors are minimized
  • Ability to set strategic direction for departments and influence change across multiple peer groups
  • Change agent with expertise in process reengineering such as LEAN or Six Sigma methodologies
  • Demonstrate ongoing level of excellence in communication, team building, and quality delivery
  • Exhibit effective and creative problem solving techniques
  • Display effective negotiation skills
  • Proven ability to work both independently as well as a member of high performance-output teams in a fast-paced, deadline driven environment
  • Exhibit strong analytical skills coupled with independent and reliable decision-making skills
239

CIB Operations Resume Examples & Samples

  • 3-5 years of Communication and Training experience
  • Experience with communication and training across multiple lines of business and all management levels
  • 5+ years business process or technology project experience
  • Excellent working knowledge of Email Distribution Lists, communication Websites, Training Central, SharePoint, MS Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project desirable
  • Experience being project manager of large scale communication and training projects
  • Knowledge of Investment Bank businesses and high-level transaction flow would be an advantage
  • Knowledge of US and non-US Regulations (including Tax) a plus
240

CIB Operations Resume Examples & Samples

  • Extensive experience in a Fund Accounting environment
  • Strong leader within a team environment with the ability to set high standards and focus the team on achieving & improving on them
  • Strong client management skills and ability to build key relationships
  • Ability to motivate and influence to improve service standards
  • Team coordination and organization skills essential
241

CIB Operations Resume Examples & Samples

  • Strong proficiency with using PC software such as Microsoft Office and the ability to pick up systems architecture easily
  • Previous exposure to derivative products is a prerequisite ( equity derivatives not essential )
  • 3 - 4 years experience in an investment banking environment, preferably middle office experience or similar in a derivatives client service role
  • Strong interpersonal skills and positive, spontaneous attitude
  • Be a leader and a team player
  • Willingness to recognise and own problems and initiate action to solve them
  • Ability to adapt to new tasks and responsibilities and to share knowledge at any level
  • Ability to handle multiple tasks with ease
242

CIB Operations Resume Examples & Samples

  • Some knowledge and understanding of Sungard GMI & Clearvision application
  • Significant F&O Knowledge either in Project or Line role
  • Manage work streams from inception through completion with little guidance
  • Experience or knowledge of internal and external workflow systems and best practices
  • Skills with regards to creation of Business Requirement Documents, Functional Specifications
  • Excel, power point, Access
243

CIB Operations Resume Examples & Samples

  • Trade matching, allocation and exception handling
  • Cashflow management for lifecycle payments of client swaps
  • Managing clients queries, ensuring they are investigated and resolved in a timely fashion
  • Communication of open issues to the client and Client Service Rep in a clear and concise manner ensuring a full understanding of the issue
  • Conduct Quarterly review of all client accounts
  • MIS and Trend analysis for root cause and issue resolution
244

CIB Operations Resume Examples & Samples

  • Maintaining give-up trades in an accurate & timely fashion
  • Investigating and resolving risk & FX exposure breaks with FO
  • Liaising with brokers regarding missing give-ups & economic breaks
  • Booking of corporate action events
  • Liaising with internal departments to resolve trade & settlement discrepancies
  • Maintaining daily controls and managing any exceptions
245

CIB Operations Resume Examples & Samples

  • Strong systems analysis skills
  • Excellent writing skills to support documentation requirement
  • Strong initiative, drive and good communication skills
  • Knowledge on Deposits, Payments and Receipt Products is required
  • Good PC skills including Microsoft Word, Excel, PowerPoint, Visio and Project are required
246

CIB Operations Resume Examples & Samples

  • Perform deal fixing tasks & input / checks on revaluation rates in Risk Systems
  • Participate in various testings related to system enhancement, project implementation and new business initiatives
  • 1)Has minimum 3 years experience in middle office
  • 3)Great leadership potential to join the management team in trade support
247

CIB Operations Resume Examples & Samples

  • Oversight and controls for Conversion Analyst planning and preparation for a Transition event, including: agreeing transition strategy, performing in depth portfolio analysis, account structure and static data checks, delivery of accurate SSI’s, executing stock movements in to, out of and between accounts, plus monitoring market trading, ensuring timely settlement of trades
  • Managing and coordinating event scheduling and planning with external asset managers and custodians as well as all impacted internal parties
  • Check and sign off initial portfolio analysis
  • Identifying problem assets, positions in liquidation etc. prior to transition
  • Work with Network and CI on all account opening requirements
  • Manage the correct collation of risk and credit profiles on exits
  • Adhere to controls and procedures, attest to team SOPs, ensuring all key risk and quality indicators are met and MIS is accurate and completed timely
  • Resolution, cash and stock break management
  • Dealing directly with customers to ensure continuous high level service is achieved
  • Attend conference calls & meetings across multiple locations and product areas to ensure plans are developed and actions completed on target
  • Ensure team controls are adhered to, involvement in Business resiliency planning, Audit & Risk reviews and client/counterparty site visits
  • You can demonstrate a working knowledge of the key risks and controls relevant to an Asset Transitions event. In particular market and settlement process requirements
  • You can demonstrate a working knowledge of investment management, custodian or broker operational processes
  • Flexible approach to the daily workflows / hours required to perform the role. Ability to effectively prioritise your workloads to critical deadlines
  • Excellent technical skills and able to talk through experience to date with different systems
  • Strong Microsoft Office package essential
  • Strong Risk and Control Awareness and the ability to put into practice enhancements/updates as deemed appropriate
248

CIB Operations Resume Examples & Samples

  • Ensuring our Utility strategy is maintained across different instruments and Lines of Business
  • Gaining agreement on the implementation approach that balances the principles of the VET application, the future state technology architecture and the future state operating model
  • Requirements gathering and clear articulation to wider team of developers, testers and Operations Users
  • Custody Experience desirable
  • Fund Accounting knowledge desirable
  • Comfortable with technical concepts and flows
  • Business analysis skills
  • Comfortable with technical detail as well as operational needs
  • Experience of Agile development methodologies
  • Understanding of Transaction Capture processes is essential
  • Testing experience an advantage
  • MS Excel and Access preferred
249

CIB Operations Resume Examples & Samples

  • Support the development and rollout of large cross LOB initiatives, programs and projects, including stakeholder management, operating model development, communication, producing PWG/PCC packs, determining projects plans, delivery and risk /dependency management
  • Manage communication of status updates to stakeholders and Senior Management through presentations and reports used in different forums. Build and maintain working relationships with stakeholders in the different businesses our team supports (e.g., Equities, Fixed Income, Commodities, F&O, Treasury Services, Investor Services) and functions (e.g. Legal, Tax, Finance, Operations, etc.)
  • Partner with stakeholders, providing guidance and analysis, helping identify, manage and escalate issues/risks/dependencies and facilitating communication across teams
  • Coordinate, plan and oversee the execution of testing across all lines of business
  • Manage the project lifecycle, including synthesizing & vetting requirements, system testing, operating model development, end user support
  • Ensure proper governance is established around key projects and processes. Establish and facilitate forums for discussion of issues, progress, dependencies as and when needed, working in concert with the stream leads of the various programs
  • Experienced in business process project experience
  • Basic knowledge of securities and derivative products will be helpful
  • Finance and/or Accounting background will be helpful
250

CIB Operations Resume Examples & Samples

  • Develop a common APAC wide change programme with clear regional governance
  • Aligning the regional book of work with the APAC business agenda leveraging global partnerships
  • Oversight and driving the execution of region wide initiatives facilitating optimum operational delivery
  • Create a governance model for the APAC book of work
  • Join and contribute to the global progamme frameworks to drive the APAC agenda
  • Leveraging global processes and tools, to build a regional governance around the key projects
  • Provide a framework and process for reporting and tracking of milestones, dependencies, issues and financials
  • Develop a key stakeholder structure for regional initiatives drawing on their skills and influence, whilst leveraging appropriate SMEs and initiative owners to resolve challenges to programme objectives
  • Identify and manage dependencies across programme initiatives and facilitate resolution of conflicts
  • Serve as ‘air traffic controller’ on all critical issues and key facilitator to ensure necessary decisions are made in a timely manner
  • Identify and drive efficiencies across the CIB APAC Operations space with a focus on global CIB CAO priorities around Delivery, Efficiency, Risk Management & Control and People
  • Drive communications and reporting to senior Asia and global management on progress and issues
  • Other additional functions as necessary
  • Operational Management including optimization of service propositions, market initiatives and operational resources
  • Operations & Change Management, able to influence strategic decision makers and functional stakeholders; facilitating and obtaining buy-in for desired objectives
  • Strong analytical and presentation skills, able to demonstrate flexibility regarding problem solving and/or diagnostic efforts in order to develop and support a strategy
  • Summarizing analysis and presenting to senior executives and stakeholders
  • Strong written and oral executive-level communications skills with ability to deal with diverse stakeholder base
  • Building and driving a Program Management framework and toolkit
  • Understanding of the trade lifecycle, with experience in trade product technology and/or operations
  • 10+ years of Technology and/or Operations experience, with a focus on Program and Project management
  • Financial industry knowledge
  • Knowledge of operational processes and driving efficiency initiatives
  • Experience managing and implementing large-scale programs
  • Degree from top-tier institution or experience equivalent
  • Recognized project management qualification desirable eg Six Sigma or PMP