AVP, Operations Resume Samples

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JM
J MacGyver
Jayson
MacGyver
98071 Nayeli Extension
Detroit
MI
+1 (555) 609 5648
98071 Nayeli Extension
Detroit
MI
Phone
p +1 (555) 609 5648
Experience Experience
San Francisco, CA
AVP Operations
San Francisco, CA
Dibbert, Considine and Kohler
San Francisco, CA
AVP Operations
  • Provides support, guidance, leadership and motivation to promote maximum performance
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews
  • Monitors management reports relating to the area/office performance
  • Develop and manage the attainment of compliant, timely and accurate service delivery, including processing functions, service call handling, procedures and escalations to deliver a high-quality level of service
  • Responsibility for service quality results for team to ensure ongoing quality review, documentation and reporting is conducted. Ensure key quality results are provided to process leaders and vendor partners in a timely and clear manner
  • Acts as a direct operational liaison for key client contracts related to engagement issues, claims issues, process/workflow development and refinement, and implementation of best practices to meet client expectations
  • Assist in definition and establishment of efficiency, accuracy, and service quality metrics for the team and vendor partners and drive teams to meet or exceed these metrics. Effectively communicates goals, monitors progress, motivates and manages expectations of the team, internal partners and vendor partners
San Francisco, CA
AVP, Operations
San Francisco, CA
Rogahn Inc
San Francisco, CA
AVP, Operations
  • Working with management to develop a training curriculum, as well as conduct training sessions in conjunction with Ops Risk Manager and Subject Matter Experts
  • Developing and maintaining departmental workflows, cross-validating workflows with corporate functions
  • Working with Enterprise Risk Management teams and departmental staff to perform Operational Risk/SOX control testing, reporting and remediation
  • Working with Management Team to develop and track corrective action plans
  • Assist with system access management and certification for the department
  • Development, planning and execution of Risk Control Self-Assessment Testing framework for the department
  • Performing statistical analysis on the operational data, identifying trends and improvement opportunities
present
Boston, MA
Operations Lead-avp
Boston, MA
Schmitt Group
present
Boston, MA
Operations Lead-avp
present
  • Assisting the Team Manager in decision making and taking complete ownership of the situation
  • Effectively manage risk and foster an environment where team is fully aware of Operational Risk management
  • Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
  • Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
  • People Management – Recruitment, development, training and managing attrition. Help in System transformation projects
  • Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
  • Develop relationship and credibility with sending location and all internal stakeholders
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Towson University
Bachelor’s Degree in Business
Skills Skills
  • Demonstrable partnership and influencing skills
  • Microsoft Access
  • Risk Management - Supervise and enforce various firm and regulatory risk based reports to ensure daily production meets quality standards and is in line with department policies and procedures. The AVP will identify trends in order to recommend and implement strategies and tactics to enhance production and risk based controls.
  • Project Management –The AVP ensure all project plans associated with Cash Management are implemented and integrated appropriately
  • Microsoft Excel
  • Department Management - The AVP is responsible for the overall management of the department which includes budget management, resource planning, execution of strategic initiatives and hiring, training, and motivating of staff in multiple geographic locations. The AVP will provide ongoing support, coaching, feedback and developmental opportunities in order to engage staff at all levels and help them be more effective and successful
  • Microsoft Outlook
  • Microsoft Word
  • BETA – Books and Records
  • Proficiency in both oral and written communications with emphasis on executive presentation skills: ability to distill and present actionable information from complex research
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15 AVP, Operations resume templates

1

AVP Operations Manager Resume Examples & Samples

  • This position is found in one of the following areas
  • Operations Services
  • Cards Embossing & Statements
  • Solutions Support Services
  • Minimum of eight years proven and progressive operational experience in assigned area or equivalent, including a minimum of four years proven management experience or equivalent
  • Bachelors degree in business, related field or equivalent experience
  • Well-developed managerial, communications, organizational, decision-making and customer service skills
  • Sound knowledge of products, services, policies and regulations impacting unit of responsibility
  • Proven ability to respond to changing circumstances
2

Operations Avp-document Control Manager Resume Examples & Samples

  • Decision-making responsibility are within the assigned authority all others are referred to higher levels of management for approval
  • Must have strong knowledge of account decumentation and it’s regal requirements
  • Minimum of 5 years experience in International Banking Operations or
3

FRO LRR Operations AVP Resume Examples & Samples

  • 8-12 years of relevant experience in Banking/Finance/Information Technology or any related field
  • Good understanding of finance and/or reporting
  • Experience in detailed operational processes, risk and controls, and process improvements
  • Experience in Regulatory Reporting Operations will be an added advantage
  • Minimum 8 years of direct related work experience with a degree in Accounting or Finance
  • Strong experience with operational processes in finance reporting; experience with regulatory and financial reporting processes and solutions
  • Excellent analytical and problem solving skills; ability to thrive in a large and complex corporate environment
  • Requires the capacity to tolerate ambiguity and act as a change agent for the organization
  • The incumbent will thrive on managing multiple projects concurrently with an attention to detail and deliverable deadlines
  • Able to influence others across functions and levels within the organization
  • Bachelor's degree holder
  • Finance/accounting background is a plus
4

Loans Operations Avp Primary Origination Resume Examples & Samples

  • Good communication skills - will require regular communication with the BU, FCG and Operations teams
  • The successful candidate will work well under pressure and be able to meet strict deadlines as well as having strong organizational and interpersonal skills
  • Ability to drive change and improve daily processes in the work place delivering both capacity and control
  • Self-motivated and willing to assume extended responsibility
  • Loan IQ experience preferable/ strong background with Loan systems
  • Previous people management experience preferable
  • Delivers team tasks on time to required quality
  • Assumes ownership of problems and drives towards their resolution
  • Displays high level of attention to detail and the ability to prioritise tasks appropriately
5

AVP, Operations Resume Examples & Samples

  • Lead the Stock Record, Rep Maintenance, and IS Processing departments in achieving Regulatory, Financial and Service excellence
  • Evaluate existing operational policies and procedures to ensure accuracy, effectiveness and service are all meeting firm wide expectations
  • Identify, track and remediate any gaps or risk related items identified in current processes
  • Develop a departmental structure that involves continuous monitoring of controls to ensure compliance with audits and assessments
  • Meet regularly with Management to provide updates on performance
  • Lead the teams to achieve high employee satisfaction in becoming the “employer of choice”
  • Partner with management to develop and execute a strategic vision for the Firm’s direct operations and stock record platforms
  • Minimum of 3-5 Years of Management experience
  • Series 7 or 99 required, 7 and 24 are preferred
  • MS Office required (MS Access, MS Excel, MS Outlook, MS Word)
  • Communication; must be able to communicate effectively and efficiently with advisors and at various levels of management across the organization
  • Organizational skills; must be able to work in a fast paced deadline driven environment
  • Analytical; must be detailed oriented and have strong reconciliation skills and knowledge
  • Desire; must be proactive in identifying issues, recommending solutions and implementing in an ever changing environment
  • Relationship Management; must have good communication and build relationships both internally and externally
6

Operations Change Manager, AVP Resume Examples & Samples

  • Establish structured governance and strong project management principles in the execution of all assigned project / programmes
  • Support the Global Operations Change team in projects and programmes that are in line with the implementation of operational efficiencies
  • Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, training plan and resistance management plan
  • Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns
  • Manage stakeholders at all levels across Ops functions, business units and external teams
  • Identify resistance and performance gaps and work to develop and implement corrective actions
  • Define and measure success metrics and monitor change progress
  • Acting as coach and mentor to more junior members of the team providing counsel and support
7

AVP Operations Technical Manager Resume Examples & Samples

  • Responsible for the collection of utilisation data, currently 1,600 assets monthly
  • GECAS leader for Customer Extranet relating to collection of utilization data
  • Manage supplemental rent billing, currently worth approx. $900MM to (owned and Serviced Entities) generating over 10,000 invoices annually
  • Manage supplemental rent the completion of Escalations, currently 1,300 assets worth approx. $40MM
  • Monitor calculation, collection and billing of retrospective supplemental rent billings
  • Ensure the delivery of the service by outside vendor against the terms of the agreement
  • Key operations technical lead in managing highly complex issues with customers and resolution of same on a timely basis
  • Advise Deal Teams on appropriate contractual clauses and make recommendations for improvements
  • Provide continuous technical support for all Operations Leaders and Project Managers
  • Liaise with Marketing, legal and risk re: customer issues/sensitivities
  • Drive efficiencies in technical operations via identifying and leading IT and process improvements
  • Manage controllership, policies and procedures for technical operations
  • Minimum of 5 years leasing, financial services, aviation operations or related Finance experience
  • Successful experience leading large cross-functional projects
  • Prior successful experience of working with customers and ability to resolve complex issues
  • Experience in dealing with outside vendors to ensure that work performed under a purchase service agreement is meeting milestones and expectations
  • Experienced in working with GECAS deal teams
  • Third level degree or equivalent
  • Strong external focus & mind-set
  • Strong financial background and industry experience
  • Ability to plan & prioritize tasks to meet planned & unexpected events
  • Excellent organizational, presentation and communication skills
8

Avp-operations Resume Examples & Samples

  • Team Development/Leadership
  • Minimum 10 years experience in high growth financial institutions with back office operations and contact center functions
  • Minimum 5 years leadership experience in back office operations
  • Proven experience with Cast Dispense Machines and or Teller Cash Recyclers
  • Demonstrated strong branch operations knowledge; including cash management, armored service, network optimization
  • Demonstrated ability to assist in determining and ensuring service levels and customer satisfaction
  • Demonstrated ability to assist in developing analytical metrics to measure performance
  • Proficient knowledge of laws, rules, regulations and procedures impacting Credit Unions/financial institutions including but not limited to: Reg E, Reg Z, Rec CC, Rec D, direct deposits, courtesy pay, negative shares, Truth-In Savings, Federal Reserve, payroll, Fedline, IRA’s and ACH
  • NACHA certification preferred
9

AVP of Operations Resume Examples & Samples

  • Accounting Degree
  • 8+ years of experience in Finance and Business Operations
  • Prior experience in a Supervisory role
  • Ability to handle multiple responsibilities at once
  • Exceptional attention to details
  • Prior experience in Credit Card payment role
10

AVP, Operations Analyst Resume Examples & Samples

  • Perform activities in client order placement and fulfillment
  • Implement and monitor the process controls to ensure accuracy and timeliness in order placement and fulfillment processes
  • Coordinate with business partners to provide solutions to operational issues and problems
  • Provide management on vendors on vendor performance and expense control
  • Flexible for occasional overtime requirements
  • At least 4 years working experience and preferably 2 years supervisory experience in operations or supply chain management
  • Supervisory skills and general management experience are preferred
  • Business process oriented and client oriented
  • Strong academic foundation
  • Strong organization and planning skills with the ability to multi-task and prioritize
  • Good communication skills in both verbal and written English
  • Proficiency in use of Mandarin would be an advantage
  • Proficient in PC Knowledge and familiar with Microsoft Excel, Word, PowerPoint and Outlook, etc
  • Good time management, people skills and good business acumen
11

AVP, Operations Resume Examples & Samples

  • Workflow Management- The AVP is responsible for planning and directing work processes within the scope of company practices and guidelines. The AVP is expected to analyze daily/weekly metrics and reports to ensure proper management of team functions
  • Department Management - The AVP is responsible for the overall management of the department which includes budget management, resource planning, execution of strategic initiatives and hiring, training, and motivating of staff in multiple geographic locations. The AVP will provide ongoing support, coaching, feedback and developmental opportunities in order to engage staff at all levels and help them be more effective and successful
  • Risk Management - Supervise and enforce various firm and regulatory risk based reports to ensure daily production meets quality standards and is in line with department policies and procedures. The AVP will identify trends in order to recommend and implement strategies and tactics to enhance production and risk based controls
  • Project Management –The AVP ensure all project plans associated with Cash Management are implemented and integrated appropriately
  • Microsoft Access
  • BETA – Books and Records
  • Communication – Must communicate effectively and efficiently with advisors and various levels of management, including executives
  • Multi-Tasking – Must be able to work in a fast paced deadline driven environment
  • Organization – Must be able to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed
12

Avp-operations Resume Examples & Samples

  • Perform trade processing and confirmation to clients
  • Perform prematching and trade settlement
  • Transaction / Regulatory Reporting
  • Ensure daily and monthly control and KRI’s are met
  • Perform daily nostro reconciliation on various nostro accounts for trade settlement and control reconciliations such as FOBO, etc
  • Assist with process improvement and strategic change initiatives
  • Prioritize workload to meet targets and provide the highest possible service to our internal and external clients, whilst ensuring daily deadlines are met
  • Serve as backup for other members of the team as required
  • Assist with other ad hoc tasks as required
13

MAI Operations AVP / Director Resume Examples & Samples

  • Assist in the operational aspects of onboarding Blackstone Funds to various distribution platforms
  • Identify and document operational procedures for ongoing fund maintenance on various platforms
  • Interact with fund administrators, operational & product departments at distribution partners to address ongoing inquiries and issues
  • Develop strong understanding of distribution partners’ operational platforms and processes and become resident Blackstone expert for advisers and Blackstone inquiries
  • Lead and participate in various fund related initiatives
  • Oversee approval & distribution process for fund materials at various distribution partners
  • Lead and/or participate in projects designed to improve our service model
  • Collaborate with distribution partners on ways to better service existing business (communications, client reporting, etc)
  • Interface with all functional areas within Blackstone PWM including Sales, Marketing, Compliance, Operations, Finance to complete projects
  • Assist Private Wealth Management Team with ad-hoc projects
  • Strong attention to detail, demonstrated integrity and professionalism
  • Ability to multitask and prioritize diverse tasks in a fast paced environment
  • Possesses a strong work ethic, personal and professional integrity, a positive attitude
  • Ability to build working relationships across various departments with individuals at different experience levels
14

AVP Operations Resume Examples & Samples

  • Responsibility for service quality results for team to ensure ongoing quality review, documentation and reporting is conducted. Ensure key quality results are provided to process leaders and vendor partners in a timely and clear manner
  • Consult with service forecasting teams to assist in the development of staffing plans and scheduling to ensure an appropriately-trained workforce across multiple sites and organizations is available to meet volume expectations. Partner with other service teams to facilitate cross-functional resource sharing as necessary
  • Assist in definition and establishment of efficiency, accuracy, and service quality metrics for the team and vendor partners and drive teams to meet or exceed these metrics. Effectively communicates goals, monitors progress, motivates and manages expectations of the team, internal partners and vendor partners
  • Develop and manage the attainment of compliant, timely and accurate service delivery, including processing functions, service call handling, procedures and escalations to deliver a high-quality level of service
  • Ensures the supervision and oversight of processes is maintained and documented, to include multiple sites and vendor(s)
  • A Bachelor's degree with a minimum of 5-7 years experience in the financial services industry with a proven track record of delivering results
  • FINRA Series 7 and 24 are required (or must be completed within 6 months of hire); Series 4 & 66 preferred
  • Experience and comfort working with financial advisors and escalated issues
  • Strong relationship and people management skills
  • Strong communication skills, time and priority management
  • Strong skills in PowerPoint, Word and Excel
15

AVP, Operations Resume Examples & Samples

  • Development, planning and execution of Risk Control Self-Assessment Testing framework for the department
  • Monitoring and ensuring regulatory compliance, internal controls, and best practices are adhered to within the department
  • Working with Management Team to develop and track corrective action plans
  • Working with Enterprise Risk Management teams and departmental staff to perform Operational Risk/SOX control testing, reporting and remediation
  • Assist with responding to internal audit inquiries, developing remediation action plans as applicable. Coordinate tasks, recommendations and action plans with colleagues across departments
  • Assist with system access management and certification for the department
  • Data Analysis and Metrics
  • Preparing monthly and ad hoc control reports for COO metrics dashboard, inclusive of production metrics data, financial metrics data, KRIs/KPIs
  • Performing statistical analysis on the operational data, identifying trends and improvement opportunities
  • Managing initiatives to streamline operational processes, inclusive of requirements definition, process workflow development, procedure documentation and liaising with IT teams
  • Policies and Procedures
  • Developing and maintaining departmental Policies and Procedures
  • Working with management to develop a training curriculum, as well as conduct training sessions in conjunction with Ops Risk Manager and Subject Matter Experts
  • Developing and maintaining departmental workflows, cross-validating workflows with corporate functions
  • Providing operational support of departmental workflow systems
  • Strong interpersonal and leadership skills to effectively communicate, influence business partners, build relationships and connect with a broad spectrum of audiences at all organizational levels
  • Bachelor’s degree in business related field and relevant experience (3-4 years of prior work experience in financial services, in a control function, with strong understanding of compliance, risk analysis and internal controls)
  • Strong organizational skills and the ability to manage multiple competing tasks
  • Strong analytics and communication skills
  • Proven track record in time management and meeting deadlines
  • Advanced Microsoft Excel skills required
  • Microsoft SharePoint knowledge a plus
16

AVP, Locomotive Operations Resume Examples & Samples

  • Managing and overseeing CIT's network of locomotive shops to insure work is done properly, on time and on/under budget
  • Maintain loco availability report
  • Develop and maintain a virtual geographic loco on rent tracker
  • Provide weekly updates for all units in shop
  • Collaborate with sales team on the tracking and expediting of new deals through the approval process
  • Create and maintain loco expiration report
  • Auditing of contract shops will be an ongoing process
  • Work closely with VP of Locomotive maintenance to develop fleet work scopes
  • Perform end of lease inspections and enforce lease return provisions
  • Travel: 60-70%
  • College degree in a technical field is preferred
  • 8+ years in a locomotive environment is required with excellent knowledge of locomotives and the North American Rail network
  • A college degree in a technical field is preferred
  • A strong work ethic, commitment, integrity, good oral and communication skills and proficient computer skills are required
  • Technical and Functional Expertise
  • Building and Maintaining Relationships
  • Ability to lead and contribute to a team environment
  • Sound decision maker, able to plan & prioritize appropriately and use sound personal judgments to enhance business performance
  • Knowledge of railroad rules, regulations and operating is a must
  • Must be able to successfully lead within team and cross-functionally, be computer literate with proficiency in Microsoft Office
  • Successful candidate will be extremely well organized, display strong attention to detail, have strong interpersonal skills and be able to work well with teams
17

Avp-rel Mgmt Operations Resume Examples & Samples

  • Support RMO efforts to maintain and enhance Salesforce to drive adoption and its proficient use. Provide and direct RMO resources to provide operational and training support to the Global Commercial team
  • Support the Technology governance process by contributing, defending and supporting ideas to implement
  • Work with the Control Functions to design and implement new business processes to support evolving regulatory requirements. Provide support to related projects from inception to implementation. Design and deliver presentations, training programmes and job aides globally
  • Ensure assigned Commercial processes evolve as the business evolves so as to ensure they perform at the levels required. Intercede when / as inconsistencies arise, identify root causes, develop solutions, obtain support and implement changes. Support change management activities to optimize adoption
  • Contribute to the Commercial technology roadmap by identifying software to evaluate and activities to automate through technology
  • Identify, implement, and coordinate with the Sales team and other functions to improve existing business processes and workflow to create efficiencies and/or, comply with MIS policies and regulatory requirements.. Measure process effectiveness to confirm intended goals are achieved
  • Support the sales process by actively monitoring and facilitating resolution of issues affecting order flow and revenue collection, interacting with customers as needed. Identify and address systemic issues and develop as well as deliver training for RMs and/or other functions
  • Engage with stakeholders, actively contribute to work streams, and identify the need for and obtain support to engage Commercial team members in related project teams
  • Participate in cross-functional projects led by other functions. Effectively represent Commercial interests so as to deliver acceptable, viable results that compliment current business process
  • Partner with the Business Process COE and lead process reviews to periodically gauge business process performance
  • Strong academic background. Bachelor Degree in Business, Economics, Marketing, International Relations or equivalent
  • Post-graduate qualification (Masters) is an advantage
  • 8 – 12 years of overall experience in related fields, including 4 years of process and project management experience
  • Well-developed IT skills including advanced Microsoft Office applications, PowerPoint and Advanced Excel
  • Work experience with Salesforce or equivalent CRM system is an advantage Work experience with billing and/or accounting systems is an advantage
  • Working knowledge of the Quote to Cash process required; exposure to and/or knowledge of the role and function of Rating Agencies a plus. Experience with defining, designing, documenting and implementing business processes
  • Pro-active "can do" approach
  • Strong, collaborative team player
  • Highly organized and efficient, with ability to multi-task and able to meet tight deadlines
  • Sound judgment - capable of developing independent opinion and defending own views
  • Results-oriented, business enabler, able to dissolve internal and external barriers to success and address conflict constructively
  • Executes projects effectively; (i.e., secures and organizes resources, communicates deadlines and accountabilities, monitors progress, holds team members accountable)
  • Proven ability to bring issues to resolution in a timely manner
  • Proven skills managing the engagement and contributions of resources with whom there is no reporting relationship
  • Ability to build and leverage excellent relationships with internal stakeholders
  • Strong interpersonal and excellent communication skills, ability to adapt communication style as necessary
  • Ability to effectively chair internal meetings across a large range of subjects on short notice or preparation
  • High ethical standards and conduct
  • English, spoken and written fluency is essential
  • Willingness to travel (10-15% travel)
18

AVP, GRS Operations Resume Examples & Samples

  • Overall accountability for leadership of this multifaceted team of over 240 people in 3 sites (Toronto, Waterloo and Montreal) in addition to partnering with Sun Life’s Asia Service Centre where an additional 70 people support GRS Operations
  • Liaises effectively with internal partners including Business Development, Business Development, IT, Finance, Business Excellence and Enablement Services to ensure superior, cost effective service delivery to GRS customers
  • Anticipates changing needs of clients, recommends and implements changes to service delivery model and/or processes to better meet client needs
  • Fosters a culture of Continuous Improvement through Sun Life’s Brighter Way management system to ensure continued value for our clients and improved productivity gains
  • Accountable for contributing to strategic planning and development of the long term vision for GRS Operations, ensuring alignment with Group Retirement Services and Wealth Operations strategies
  • Representing the GRS service operation, the incumbent will participate in sales presentations and site visits for existing and potential clients
  • The incumbent is accountable to create and maintain an organization of talented, capable and highly engaged employees empowered to act on behalf of clients ensuring that their team is equipped to achieve required business results and supports their development
  • This leader will foster a work environment that values people and encourages participation, learning, accountability and client empowerment aligned in support of the SLF brand
  • Responsible to achieve specific business results and to manage costs within a budget. Accountable to drive overall change and to achieve continuous improvement savings
  • The incumbent ensures the development and compliance of effective controls for all business processes and transactions to meet business standards and objectives. Ensures all policies and contractual agreements are adhered to
19

AVP, Business Operations Resume Examples & Samples

  • P&L accountability for device lifecycle management programs with significant revenue contributions
  • Execute and Optimize processes and procedures to ensure coordination of daily operations and external parties to optimize handset and accessory disposal
  • Maintain, Operate & Optimize industry leading decision engine for device recovery valuation and liquidation
  • Maintain a high level of customer service with internal and external customers and ensure that operating procedures are accountable and transparent, and include all required information and documentation. Lead staff to improve knowledge ongoing strengthening of operations
  • Maximize return on assets through judicious discovery of optimal disposal channel
  • Oversee coordination activities with internal cross functional team in order to optimize asset management and asset recovery programs
  • Execute a sales strategy to achieve or exceed the company’s target growth and margin requirements
  • Develop and maintain business plans with identified accounts
  • Identify and pursue new opportunities with appropriate channel partners
  • Analyze factors in the marketplace to formulate forecasts, estimates and projections that impact selling initiatives
  • Develop processes and procedures to ensure accurate and comprehensive sales planning and forecasting
  • Establish strong relationships with customers and colleagues
  • Perform other related tasks or duties as required or assigned
  • Masters Degree in Industrial Engineering or Operations Management
  • MBA in General Management
20

Operations Lead-avp Resume Examples & Samples

  • Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
  • Measurement and adherence to KPIs
  • Keeping errors and operational risks under control
  • Managing crisis without operational loss
  • Driving Efficiency Gain related projects through various initiatives / changes
  • People Management – Recruitment, development, training and managing attrition. Help in System transformation projects
  • Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
  • Understand, translate and apply GTO and Business strategies and objectives to own GTO Operations unit
  • Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
  • Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
  • Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
  • Conduct regular operational performance reviews and participate in monthly self assessments
  • Effectively manage risk and foster an environment where team is fully aware of Operational Risk management
  • Develop relationship and credibility with sending location and all internal stakeholders
  • Ensure performance of staff meet or exceed expectations
  • Ensure all Group Policies requirements are adhered
  • Assisting the Team Manager in decision making and taking complete ownership of the situation
  • Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team
  • Ensure all ISO documents are kept up to date and are being reviewed periodically
  • Ensure Quality awareness within the team
  • Ensure all process maps are available and six sigma tools are being used for minimizing variations
  • Manage transitions from time to time
  • Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports)
  • Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills
  • Knowledge on SWIFT Features, Product & Services
  • Good understanding of Regulatory & Compliance & Risk & Control
  • Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release
  • Effective decision making and leadership skills
  • Expertise in insourcing tasks from Onshore locations
  • Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients
  • Ability to effectively execute presentations and communications to clients internally and externally
  • Must be team builder and facilitator managing potentially conflicting objectives
  • Proven track record of managing teams of large size
  • Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application
  • Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage
  • Thorough knowledge of db electronic banking products and flow of instructions
  • Subject Matter expert in Cash products
  • Good understanding of Migrations requirement and have migrated couple of business in the past
  • Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided
  • Innovative approach to work and continuously identify and implement process improvements
  • Seek opportunities to improve service processes, minimize operational risk and reduce costs
  • Strong analytical skills, detail orientation, service commitment and solid people management skills
  • Must be prepared to work in a shift in line with regions supported
  • Good situational leadership capability
  • Sound proficiency on Computers
  • Strong interpersonal / good negotiations skills are required
  • Team management and leadership skills will be essential for this role
  • Follow through skills, Effective communication skills, ability to confidently handle internal client
  • Futuristic and innovative approach will be an added advantage
21

AVP of Hospice Operations Resume Examples & Samples

  • Bachelors Degree or the equivalent
  • Current or recent experience managing a minimum of 10M in healthcare revenue
  • Previous hospice or home health operations experience strongly preferred
  • Success in revenue growth and in the development and execution of market planning
  • Good organizational, interpersonal and communication skills
22

AVP, Operations Resume Examples & Samples

  • Manage a team and provide leadership and guidance to the team and lead by example
  • Assist in evaluating team members performance and development
  • Familiar with a variety of mortgage banking concepts, practices and procedures
  • Work closely with business partners
  • Experience and judgment to plan and accomplish goals
23

O&T Operations AVP BIA Resume Examples & Samples

  • Support the delivery of the Audit Plan for audits of Investment Bank Operations and O&T Service Operations
  • Work collaboratively with stakeholders in and out of BIA to develop strong client relationships
  • Complete audit planning including documentation of audit scope, process understanding, risk & control identification, and testing strategies
  • Complete audit fieldwork by testing key controls and documenting your audit work
  • Support audit leads by writing high quality issues and recording management’s action plans
  • Complete testing of audit issues confirmed as closed by the business
  • Through continuous monitoring, keep up to date with risks, issues and changes across relevant business units and use this knowledge to amend the audit approach where necessary
  • Provide complete, accurate and timely information to clients for BIA reporting
  • Take part in citizenship activities and contribute positively to the communities in which we operate
  • Share knowledge with BIA colleagues and peers in the business. Learn from others through feedback given to you
  • Experience in risk based auditing or risk/control activities
  • Awareness of key regulatory requirements, and the system and controls used by financial services firms to manage this risk
  • Team player; strong communication skills; and good attention to detail
  • Proven track record of high performance in previous role(s)
  • Knowledge of Investment Bank products and operations
  • Graduate degree and / or relevant professional qualifications (e.g. CPA, CIA, MIIA, ACCA, CISA)
24

AVP, Business Risk Management Operations Resume Examples & Samples

  • Assist a team to develop and execute a roadmap for operational analytics and reporting that will transform the organization to be data driven and metrics based
  • Utilize key risk and performance indicators to measure and manage departmental effectiveness
  • Drives departmental readouts of metrics to support and drive supervision to focus on risk that matters while also striving for service excellence
  • Provide support related to key departmental initiatives including organizational redesign, DOL and other key projects that require execution
  • Assist with personnel management, maintenance, and reporting
  • Thinks like an owner in order to drive results while exercising fiscal responsibility
  • Assist with the departmental budget including annual planning, monthly tracking, and forecasting
  • Support teammates to ensure audit and regulatory issues are resolved within the agreed upon time frames and provide updates to GRC colleagues
  • Develop departmental communications including written communications, departmental meeting preparation, advisor facing communications, etc
  • Bachelor's degree in a related field; advanced degree a plus
  • 8+ years of experience in the financial services industry, preferably in a Risk, Audit or Compliance role
  • Ability to effectively communicate complex issues to senior management
  • Well organized, able to set clear priorities and bring open issues to closure
  • Ability to multi task and effectively manage multiple projects
  • Proficient in advanced Excel and all other aspects of Microsoft Office
  • Ability to identify issues and proactively supply solutions to teammates in order to effect change
25

AVP of Operations Resume Examples & Samples

  • Must be able to use word and excel
  • Provide superior customer service
  • Process mail printing, folding, stuffing and labeling as needed
  • Send internal email correspondence
26

AVP Operations Resume Examples & Samples

  • Dedicated focus to build out an effective and efficient Enterprise Operation (mid-market bundled and unbundled) through the creation of new strategies/tactics which will increase operational effectiveness and motivate teams to achieve service excellence
  • Manage our New Business, Active Business, and ERISA day to day functions for Enterprise and TRS Operations. Active Business will move to AVP of Inforce Operations once scale is achieved
  • Ensure retirement plan ERISA requirements are met and in compliance as governed by the US Department of Labor and the Internal Revenue Service
  • Motivate the team to achieve strategic and operational goals through effective communication, leadership and change management while fostering a customer centric culture with high employee engagement
  • Translate operational business strategy into workable plans / projects for team execution while setting clear direction, processes, resource allocation and accountabilities
  • Use detailed planning processes, anticipate and allocate resource needs appropriately and define key accountabilities for the team
  • Proactively establish and implement service, quality and productivity initiatives for continuous improvement
  • Manage strong working / strategic relationships with internal and external market contacts
  • Collaborate with Senior Management on strategic planning, leadership and identifying opportunities for the business to improve performance and determine strategic operational direction
  • Participate as a key stakeholder and decision maker on Enterprise and TRS projects and initiatives to determine the long term global growth plan for the Operations team
27

AVP Operations Resume Examples & Samples

  • Manages GA Engagement Center Operations including External Claims Audit Program, Compliance, IT, Reporting, etc
  • Acts as a direct operational liaison for key client contracts related to engagement issues, claims issues, process/workflow development and refinement, and implementation of best practices to meet client expectations
  • Partners with GA leadership team in representing and tracking high level client deliverables to ensure timely and accurate delivery
  • Partners with site teams in workflow development and/or enhancement across all operational areas
  • Participates in weekly meetings with front line Data Services and Application Development representatives to review initiatives in progress and vet, prioritize and approve all the THC tickets related to the Engagement Center
  • Knowledge of operational best practices, productivity, and strategy design for managed care organizations
  • Ability to multi-task and balance the interest of multiple internal and external stakeholders
  • Proven ability to recognize problems in early stages, develop preventive measures and workable alternative solutions
  • Experience in team leadership and management to achieve optimal team results
28

AVP of Operations Resume Examples & Samples

  • Coordinates and prepares monthly and quarterly internal and external financial information and reporting in accordance with US GAAP and IFRS
  • Lead the annual impairment testing for Investments in Real Estate
  • Monitor US GAAP and IFRS developments and evaluating the impacts of new accounting and reporting rules
  • Evaluate the proper accounting treatment for complex or non-standard transactions and stay abreast of technical accounting issues pertaining to the real estate industry
  • Develop and update accounting policies, as well as necessary internal communications on accounting policies and US GAAP updates
  • Assist with accounting research efforts, including the development of position papers on accounting matters
  • Provide guidance and support to corporate and operating company personnel on technical financial matters (e.g. purchase price accounting, accounting for leases, stock compensation, income taxes, impairment, environmental liabilities, acquisitions and dispositions)
  • Assist in special projects related to reporting issues, budgets, acquisition and disposition activity, accounting and reporting, as they become necessary
  • Liaise with external auditors and coordinate annual audit
  • Ad-hoc projects and analysis as assigned
  • Communicates with various departments within organization as needed in regards to analysis and reporting
  • Bachelors and/or Master�s Degree in accounting or equivalent
  • CPA required
  • Minimum of 8 years of total experience
  • Strong US GAAP and IFRS accounting experience
  • Commercial real estate experience preferred
  • Fund/portfolio consolidating or REIT financial reporting experience in public accounting
29

AVP, Operations Resume Examples & Samples

  • Bachelor’s Degree or equivalent industry experience required
  • 10+ years of Financial Services Brokerage experience required
  • 5+ Call center management experience preferred
  • Risk management experience preferred
  • Series 7 required, 24 preferred
  • Effective communicator with strong written and spoken communication skills
  • Proven ability to manage, lead and motivate teams of varying experience, knowledge and skill sets
  • Proven ability to manage, lead, and motivate teams of varying experience, knowledge, and skillsets
  • Self-starter; must be a thought-leader, strategic thinker, and independent decision-maker
  • Excellent time management and organizational skills
30

AVP IB Operations Resume Examples & Samples

  • The position is responsible for overall processing and settles Money market / Fixed Income trades by providing cost efficient effective customer focus and well controlled service delivery to both internal and external customers and maximize profitability
  • The main function will be responsible for providing support primarily to Front office desk, Sales and Trading for Liquidity, Money Market & Fixed Income products and also liaise with other infrastructure group for day to day BAU activities
  • Strong understanding of regulatory environment & should be aware of recent regulatory changes applicable for Money market/Fixed Income
  • The candidate would also be responsible for Funding requirements of the Bank such as generation and updating of Liquidity Position for the day multiple time. Tracking of inflows and outflows for various currencies
  • Meet agreed service delivery standards for quality and timeliness for entire MM & Fixed Income operations including Authorization, Confirmations. Settlement, reconciliation & all regulatory and other Monthly & Quarterly reporting’s
  • Have a strong understanding of regulatory environment & be aware of recent regulatory changes applicable for MM market/Fixed Income and Liquidity . Should have strong understanding of various RBI guidelines, FEDAI & RBI circulars, FEMA & FIMMDA notifications from time to time. Ability to quickly analyze the impact of changes in guidelines, providing business with analysis and impact of changes in guidelines. Working towards implementing the changes in the regulation in your BAU activity
  • To ensure accuracy for all regulatory reporting. Liaise with compliance team for reviewing of regulatory reports on regular basis. Meeting deadline for all regulatory reports
  • To manage the Liquidity desk in processing FCY and INR payments for IB (Investment Banking) & CB (Commercial Banking), Keeping track of respective currency deadlines
  • To update and report the Liquidity for FCY and INR to Front Office accurately on a timely basis, Keeping track of the various permutations and combinations of inflow and outflows
  • Manage RBI annual Inspection, statutory, concurrent and internal audits with the aim of obtaining clean audit reports
  • To participate and contribute in various projects involving Money Market/Fixed Income products, Automation of Liquidity management
  • To manage Fixed income product. Understanding of CBRICS/ICCL/FTRAC reporting for NSLR product & NDSOM reporting for SLR product. Fair understanding of regulations relating to Short sale reporting & 11(2)(B). Managing CROMS/CBLO & LAF/MSF
  • Meeting deadline for all regulatory reports
  • Ensure efficiency through development and management of controls and procedures and their constant reviews in relation to product delivery and development so as to confirm treasury operations to both external and internal risk/regulatory guidelines
  • Create strong partnerships with business leaders and other departments. Support business areas in deciphering upcoming regulatory changes, and help them implement appropriate controls to meets these requirements
31

Avp-india Operations Resume Examples & Samples

  • Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution
  • Effective Communication for both internal and external stakeholders providing regular updates on the Operations. Develop strong working relationship between the Consumer Ops site team, India Ops team
  • 10-12 years of which 5-6 years in Operational process management in Retail Banking Operations
  • Knowledge of Investment and Insurance Operations
32

AVP IT Operations Resume Examples & Samples

  • Leading Support and Infrastructure teams ensuring they are keenly focussed on Service Delivery and promote ITIL principles into working practices
  • Contribute to the success of the overall Global IT Operations & Infrastructure team
  • Develop and maintain a collaborative relationship with the iPipeline Security Team
  • As a member of the Senior IT leadership team contribute and support delivery of the groups objectives
  • Contribute to Budget forecasting, planning and monitoring
  • Build strategic alliances across the organisation
  • Ensure that the commitment to goals\objectives is owned all direct reports and team members
  • Embrace and aggressively support DevOps principles and rollout
  • Ensure that IT infrastructure projects remain on schedule, are delivered with high quality and exceptional customer satisfaction
  • Oversee the development, implementation, and use of consistent technologies (E.g. AWS / DevOps Tooling, AV, etc.)
  • Maintain and improve key stakeholder relationships with consistent and proactive communications
  • Senior IT Manager with experience of running and supporting a major IT operation and Infrastructure in a 24x7 environment
  • Strong Man management skills
  • Strong stakeholder management experience
  • Process orientated with ability to manage change and able to use different models to ensure adoption and ownership
33

AVP Specialty Operations Resume Examples & Samples

  • Responsible for ensuring product line quality outcomes by providing technical direction and subject matter expertise on product line
  • Ensures performance against established goals/objectives and addresses shortfalls to maintain client satisfaction
  • Oversees the profitable growth of the business unit by driving sales and marketing plans and behaviors
  • Drives collaboration throughout business unit with sales and client service team members to ensure new opportunities and client satisfaction
  • Oversees overall Professional & Specialty Liability operations management for assigned locations by providing strategic leadership, establishing business priorities, and implementing projects and objectives to meet business needs
  • Establishes business plans to include product line growth with goals and objectives for the area and locations/offices assigned and ensures consistent implementation of business plans, priorities, and processes across multiple teams/locations
  • Provides senior management with status and analysis of business unit performance along with ongoing plans for improvement and/or enhancements
  • Drives a culture of engagement, trust, and exceptional customer service to maximize the performance and profitability of team/locations
  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations
  • Strong technical claims knowledge in Professional Liability product lines
  • Ability to meet or exceed Performance Competencies
34

AVP, Operations Resume Examples & Samples

  • Lead the interpretation of client communication data to identify significant differences, relationships, and trends in data
  • Summarize written findings, publicize results, and participate and share with senior leadership as appropriate
  • Build partnerships with technical teams – work with Business Technology Services (IT), and external vendors
  • Responsible for the design and maintenance of department analytics and procedures as well as mapping documents for the various methods of communication
  • Develop, own and optimize reports (e.g. Scorecards, Dashboards, etc.) to drive meaningful business results
  • Serve as an active participant on cross-functional project teams and provide guidance and training to teams in asking appropriate questions, interpreting data, and translating into action
  • Develop and maintain appropriate benchmarks with other organizations; connect outside (industry and competitors) observations with views of the LPL Business
  • Proficiency in both oral and written communications with emphasis on executive presentation skills: ability to distill and present actionable information from complex research
  • Must be able to quickly develop strong business relationships, establishing credibility and trust
  • Demonstrable partnership and influencing skills
35

AVP Operations Resume Examples & Samples

  • Responsible for overall operations management for all locations/offices within an area
  • Establishes business plan with goals and objectives for the assigned area and locations/offices
  • Monitors management reports relating to the area/office performance
  • Performs other duties as assigned,
  • Provides support, guidance, leadership and motivation to promote maximum performance
  • Strong technical claims knowledge
36

AVP, Operations Manager Resume Examples & Samples

  • Manage a team of Operations and Client Service Professionals including recruiting, coaching, training, and performance management
  • Primary escalation point for complex issues; demonstrated ability to resolve escalations in a timely manner
  • Manage client goals, expectations, interactions, and assign resources accordingly
  • Ensure team adheres to establish controls and procedures
  • Continuously review and initiate new processes to ensure continued growth of Advisor Services offerings
  • Partner with other departmental managers to develop internal best practices and ensure consistency across the organization
  • Foster teamwork and collaboration, adaptability and continuous improvement
  • Employee and team development
  • As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk
37

Transfer Agency Operations AVP Resume Examples & Samples

  • Bachelor of Business or Finance
  • 7-8 years relevant TA experience including 2-3 years people management (with FATCA, CRS and project experience will be added value)
  • Excellent administrative and the ability of multi-task
  • Proactive and work as a team
  • Excellent working knowledge of MS Office
  • Strong interpersonal and relationship management skill
  • Ability to effectively prioritize and execute tasks under pressure and tight timeline
  • Able to speak fluent English, Cantonese and Mandarin