Channel Operations Resume Samples
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Channel Operations Resume Samples
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NB
N Bogisich
Neva
Bogisich
8061 Cyril Islands
Philadelphia
PA
+1 (555) 846 2538
8061 Cyril Islands
Philadelphia
PA
Phone
p
+1 (555) 846 2538
Experience
Experience
Detroit, MI
Channel Operations Manager
Detroit, MI
Feest-Runte
Detroit, MI
Channel Operations Manager
- Responsible for the reporting and analysis for partner programs, including sales performance, Marketing ROI and sales activities
- Responsible for building, maintaining and keeping records on the certification program (pre-sales, sales, technical) for partners
- Attend annual planning trip, and consolidate planning information within MathWorks planning process
- Work closely with IT-Apps on designing and implementing SFDC changes
- Identifying and implementing transformational initiatives that deliver significant positive differentiators
- Organize, schedule and facilitate an annual mid-year channel reseller meeting focused on business development and best practice sharing
- Improves existing processes on local level while adhering to global process guidelines and designs
Chicago, IL
Manager, Channel Operations
Chicago, IL
Deckow, Dicki and Parker
Chicago, IL
Manager, Channel Operations
- Own and manage quoting tool for both sales and partners while continue to make improvements to the tool and process
- Work daily with overseas support teams and assist in delegating projects and responsibilities in order to meet timelines
- Ensure effective analysis of channel trends and performance in an effort to identify greater efficiencies
- Work with cross functional teams to operationalize new offerings and programs
- Own Deal Registration Program and platform while working with Channel Executives on strategy and planning
- Create and maintain IT and Project Roadmap to be shared with necessary teams for planning
- Represent Channel Operations in all meetings regarding third partner applications and development
present
Boston, MA
Channel Operations Specialist
Boston, MA
Waters, Rosenbaum and Ernser
present
Boston, MA
Channel Operations Specialist
present
- Works with Channel Operations Manager to develop short, medium, and long term plans that achieve channel objectives
- Work with senior management to define and measure Deal Registration KPIs
- Develop, maintain, document, and execute procedures for partner engagement and data quality
- Manage Deal Registration process for Americas and lead development of Deal Registration best practices globally
- Understand, support, and assume critical job functions performed by the Channel Operations Manager
- Provide licensing suggestions and proper pricing to resellers
- Manage all partner systems so all information is accurate and current
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Kaplan University
Bachelor’s Degree in Business
Skills
Skills
- Independent thinker with ability to maintain and enforce channel policies for the execution and management of channel sales programs, PTC Compliance policies and related business rules
- Ability to prioritize ; clear thinking
- Strong judgment and business acumen
- Able to effectively deal with and manage ambiguity
- Ability to address difficult situations; conflict resolution; resource constraint and problem solving
- Able to work in a cross functional and multinational environment; culturally aware
- Ability to work independently; self-directed with self-managed supervisory reviews to ensure high quality and timely project execution
- Fluent in English with excellent communication and interpersonal skills, negotiating; planning and organizing teamwork using influencing skills and to build relationships within a matrixed environment
- Experience working in a matrixed reporting environment
- 5-8 years working within an indirect sales model including channel resellers and distributors
15 Channel Operations resume templates
Read our complete resume writing guides
1
Channel Operations Specialist Resume Examples & Samples
- Manage Deal Registration process for Americas and lead development of Deal Registration best practices globally
- Work with senior management to define and measure Deal Registration KPIs
- Manage the Polycom Global Distributor Advisory Council (GDAC) and North America Partner Advisory Council (NAPAC)
- Define and manage certain partner compliance programs
- Support partner attendance at Team Polycom
- Address partner inquiries as needed
- 2-5 years of high-tech channel operations experience
- Disruptive and innovative channel marketing and operations style – this is a place where your creative ideas will be encouraged
- Program management skills, creating baseline numbers and create dashboards to easily measure program adoption and impact
- Analytical mindset with the understanding to providing growth and success through reporting
2
Specialist, Channel Operations Resume Examples & Samples
- Create new performance insights levering the available data while working with the reporting team to enhance the data
- Consolidation and communication of the Field Sales Team’s quarterly targets and yearly objectives
- Help set the strategy for internal and external sales partners
- Work with the various BRS teams to ensure that our strategies are aligned
- Provide performance management guidance and highlight opportunities to the operations and training teams
- Manage strategic projects from idea generation through to execution
- University degree in a business discipline with minimum 3-5 years experience
- Strong financial and analytical skills, adept at presentations
- Experience transforming high level business ideas into fully formed financial business cases
- Ability to build compelling, executive-level presentations and to deliver recommendations with confidence
- A history of successful project management
- Strong problem solving skills, ability to translate quantitative data into qualitative analysis
- Good time management skills and an ability to meet tight deadlines
- Detail oriented individual with ability to prioritize responsibilities
- BCE:WKP #feature *LI-VL
3
Senior Manager Channel Operations Resume Examples & Samples
- The main task is to take full operational responsibility for the EMEA Channel Business
- Comfortable working with Senior executives at all levels to ensure the successful execution of strategy through informed decision making
- Experience in architecting a channel engagement model
4
Specialist, Channel Operations Resume Examples & Samples
- Liaise with various internal/external teams as required to solve issues and setup new processes
- Management of Field Sales Live Order Entry Process (inbound call centre for 1200 Field Sales Agents) to maintain key metrics (Average Handle Time, Average Speed to Answer, etc.) and forecast of calls
- Drive performance, efficiency and quality initiatives for the Field Sales team
- Provide team strategy and manage / improve processes
- Prepare and distribute reporting / scorecards on key Channel metrics
- Flexibility to address and resolve complex issues
- Previous management experience is a must
- Strong interpersonal skills – someone who enjoys having fun in a fast paced and dynamic environment
5
Channel Operations Manager Resume Examples & Samples
- Achieve volume sales and cash collection targets across the segment
- Continually develop and refine effective go-to-market strategies for the relevant markets across all Tesla Energy products
- Develop and refine processes for efficiently identifying, qualifying, and closing opportunities
- Identify and qualify local market partners; cultivate strong relationships with same partners
- Provide regular sales forecasting and reporting to management
- Guide development of dedicated marketing/sales material needed for accounts success
- Lead the development of channel partner incentive programs
- Manage a team that
6
Programming Specialist, Channel Operations Resume Examples & Samples
- Basic-intermediate Photoshop and video editing experience
- Experience with the YouTube CMS and Content ID; live streaming a plus
- Strong belief in Red Bull’s core content genres and brand traits
- Strong planning, project execution, and analytical competencies
- Exceptional communication skills, including written, verbal and presentations
- Creative thinker and innovator, in touch with 18 – 34 male audience
- Ability to work flexible hours/days of the week at times
7
Channel Operations Analyst Resume Examples & Samples
- Utilizes enterprise systems and tools to analyze operational performance and prepares ad hoc analyses to drive improved business decision making
- Troubleshoots and drives resolution to complex operations and systems issues
- Develops and enhances processes and procedures for effective order and customer management. Identifies cost and benefit of potential improvements and manages the implementation of improvements
- Develops reports and scorecards to communicate key business metrics and performance to Channel
- Development Sales & Operations teams
- Analytical and problem-solving in a fast paced environment (3 years)
- Performance metrics development and root cause analysis (2 years)
- Project management and cross functional team leadership (2 years)
- Data collection, reporting, and analysis (2 years)
- Process mapping and redesign (1 year)
8
Senior Channel Operations Manager Resume Examples & Samples
- 5+ years retail inventory management experience with a national retail chain, or with a supplier providing products to national retail chains or equivalent experience
- Supply chain experience, preferably in retail planning (demand/supply) or in an inventory management role
- A proven track record for improving inventory productivity and revenue opportunities across all stages of the product lifecycle
- Strong understanding of an end to end Supply Chain and the value / cost drivers that Supply Chain can drive
- Effective cross-functional collaboration and ability to effectively lead a large team through a complex business issue
- Data-oriented, analytical and detail oriented, yet balanced with an ability to be able to step back from the data to draw out the right business conclusions
9
Specialist, Channel Operations Resume Examples & Samples
- Lead the execution of the territory deployment strategy with inputs to optimization
- Support sales agents through CRM tool (SalesForce) management
- Analyze and evaluate territory and channel performance
- Effectively manage results analysis and channel reporting to various stakeholders
- Participate in the development and implementation of new processes and initiatives to drive activity and incremental channel growth
- Ensure integrity, compliance and the optimal performance of current sales lead activity guidelines
- Identify, investigate, and lead the resolution process for various data issues
- Work collaboratively in a team environment and build on relationships with cross-functional groups such as marketing, regional services and customer care
- Proven high performer with a minimum 3-5 years of related experience
- University degree - business discipline preferred
- Flexible and solutions-oriented with the ability to adapt to a complex, constantly evolving work environment
- Ability to organize and prioritize multiple tasks and meet deadlines
- Ability to take initiative with minimal guidance and be comfortable working both as an individual and as part of a team
- Creative and analytical - adept with quantitative and qualitative analysis
- Highly developed interpersonal skills with proven leadership capabilities and a strong commitment to personal development
- Solid oral and written communication and presentation skills
- Strong MS Office skills with particular excellence in Excel
- Knowledge of SalesForce CRM tool
- Experience with analytics modeling
- Knowledge of EDW data warehouse
- Experience working in a highly charged sales environment
- Knowledge of Bell Aliant Field Sales
10
Channel Operations Manager Resume Examples & Samples
- Bachelor’s Degree in Business, Finance, Engineering or related discipline (OR a High School Diploma / GED with a minimum of 4 years in data analysis OR distributor network program development)
- Minimum of 3 years of experience in a reciprocating engine, Oil & Gas, gas compression or Energy Industry
- Minimum of 2 years of experience with Oracle or similar ERP( Enterprise Resource) system
- Minimum of 2 years of experience in a customer facing role
- Technical expertise or business related product expertise
- Experience within project management and program execution (Green belt / Black belt or equivalent quality certification)
- Service Experience with Oil & Gas Customers and/or distributor (channel) management
- Experience of Business process improvement including design, development and implementation
- Strong organizational, analytical, and problem solving abilities
- Good communicator and facilitator
- Experience with use of Oracle (or other ERP system) and Microsoft applications (Excel, Power point)
- Demonstrated success in working in a multicultural and matrix environment with a diverse group of people
11
Co-op / Intern Channel Operations Resume Examples & Samples
- Support data transition and consolidation from different data source to central databases
- Set up business plans in administration tool to support regional team’s
- Update online sources and information
- Prepare letters and emails for channel partner communications
- Set up global channel communications calls
- Prepare power points and templates
- University placement in business, IT or engineering
- Unrestricted authorization to work in Netherlands
- Practiced excel skills
- Good and practices IT Skills: MS Office, ERP Systems and Sales Force advantage
- Attention to detail and very reliable
12
Channel Operations Analyst Resume Examples & Samples
- Bachelor degree or equivalent work experience desired
- Minimum 3 years experience in sales support environment or related field
- Strong knowledge of SFDC
- High level of expertise with MS-Excel and working knowledge of MS-Access
- Experience of indirect sales or channel programs would be an advantage
- Positive ‘can-do’ attitude to getting results and finding solutions to problems
- Highly organised, with attention to detail and a dedication to positively closing out issues
- Good written and spoken communication skills – in English
- Collaborative working style – able to operate well in a team and demonstrate flexibility in supporting the team results
13
EWS & IT Channel Operations Manager Resume Examples & Samples
- Act as an executive sales leader responsible for driving the development and implementation of the channel operations strategy in EMEA and implement all policies and activities associated with all external sales channels
- Lead the development of the Eaton Business System in channel management by driving channel focused policies, promotional programs, efficiency tools, e-commerce tools for Eaton and our Channel Partners
- Execute, implement, calculate and analyze key programs
- Analyze data from various sources to provide input into the channel strategic plan, channel acquisition analysis, and various sales modeling projects. Will also represent Eaton when appropriate at Channel Partners and Professional Organization operational projects and programs relative to developing and implementing industry best practices
- Maximize profitability through reducing operational costs and standardizing partner management end-to-end processes across the region, resulting in improvement on key channel metrics
- Identify, implement and maintain the infrastructure that will significantly impacts the bottom line
- Serve as a thought leader and a channel sales operations consultant for the Organization
- Ensure consistent EMEA wide capabilities, and enhance Field & Channel Productivity
- Coach, direct and train sales professionals in their respective assignments to succeed at managing and developing the customer base, utilizing sales resources and the channels-to-market in order to achieve market share gains. This position is expected to represent all of the electrical sector’s products and services and establishing Eaton as the premiere electrical solutions provider in the industry
- The Sales to increase Partner performance
- The Channel Marketing to maximize return on incentives & campaigns
- The Finance to ensure Partner compliance & program governance
- The Supply chain to optimize total Eaton + channel inventory while maximizing distributors fulfilment rates
- MBA or Master’s Degree with significant related experience in Channel Operations in the Technology industry
- Excellent understanding of Supply Chain and/or Distribution business
- Understanding of financial & regulatory rules & compliance (i.e. Rebate, Discount, Co-op, BDF/MDF, etc…)
- Ability to define processes at a regional level and manage projects, budgets and timelines
- Ability to deliver granular level insights & analysis, with a strong focus on data
- Outstanding analytical, problem solving, and decision making skills
- Experience in implementation of innovative infrastructure solutions
- Goal oriented and able to set metrics and deliver on results, by setting proper expectations
- Strong leadership skills required to drive change, while promoting positive attitude
- Demonstrated ability to inspire and coordinate others, and work across functional teams
- Experience of working with diverse teams across multiple geographies in a matrix / complex environment
- Strong communication skills with demonstrated presentation skills and excellent writing ability
14
Channel Operations Specialist Resume Examples & Samples
- New Channel and B2B Account Implementation
- Proficient in Microsoft Office suite including Excel, Word, PowerPoint and Outlook
- Experience with Adobe Photoshop preferred
- Experienced working with Customer Relationship Management software (Salesforce), and activity tracking systems desired
- Preference given to applicants who have demonstrated experience supporting “Software as a Service” products
- Experience in prepaid, stored value or gift card products a plus
- Strong commitment to customer service
- Positive and upbeat demeanor
15
Channel Operations Specialist, EGM & Afirca Resume Examples & Samples
- Own and manage Channel Partner Service Perfor-mance Dashboards, Cockpit and Scorecards and assure delivery on time. Utilize & Advance Channel Partner service performance tool capabilities
- Identify and execute on opportunities for data quality improvements, enhancements, standardization and simplification
- Ensure Partner Program KPI publication to be done on time and without compromising data quality
- Support key projects/initiatives to advance Channel Management strategy
- Support the maintenance and execution of a re-gional business plan and help measure service business and operational metric results of partners in the region
- Understand regional expectations and channel partner development needs in order to translate these into tactical steps to improve channel man-agement processes and tools
- Work with complex matrix organization with multiple functions
- Support teams of using technology / tools into their everyday working practice
- Own both internal and external channel manage-ment communication tool with utilizing best practices and aligning channel management strategy
- Own and maintain Channel Partner SSO and SSA key activation process
- Be the point of contact for Channel Partner SSO creation and deactivation
- Responsible and follow up Channel Partner SSA key, Keystone issues by opening cases
- Ensure that all service transactions with external entities and/or Service dealers are all screened and in line with internal rules
- Minimum 4 years of project experience working in a corporate environment or 2+ years of analytical work experience in channel management
- The ideal candidate is a persistent problem solver who enjoys data intensive, analytical work
- Excellent attention to detail and ability to produce high quality work fast using tools
- Professional approach, good judgment, creative problem-solving capabilities. Possessing the personal drive and commitment to implement innovative solutions
- The candidate should be very technical and heavily influenced by mathematics and advanced algorithms
- Expert user of standard Microsoft office programs
- Advanced knowledge of Macros and Cloud base analytic tolls (Spotfire) will be an additional advantage
- Excellent administrative and interpersonal skills, with ability and confidence to effectively interface with senior management
- Extremely well organized, with attention to detail, yet able to multi-task in an environment of changing priorities
- Lean experience is a plus
16
Channel Operations Account Manager Resume Examples & Samples
- 8+ years of operations experience in a fast-paced environment. Experience working for a Carrier, Authorized Service Provider or Apple Retail store preferred
- Intermediate/advanced expertise with industry standard tools (e.g. Mac software, Excel, SAP, etc.)
- Must be available for moderate travel requirements
- Requires BA/BS degree or equivalent experience. MBA preferred
- ACMT/iOS Certification a plus, attainment is required within 90 days of hire
- Ability to create, maintain and leverage stakeholder relationships
- Orchestrates multiple activities simultaneously
- Uses resources effectively and efficiently
- Excellent analytical skills – an expert in spreadsheet creation and reporting
- Strong data analysis capability, presentation creation and delivery skills
- Ability to create, implement and achieve realistic, aggressive goals
- Makes decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure
- Strong competence in evaluating operations strategies
- Actively seeks input and feedback, listens, takes action and keeps others informed in a timely manner
- Possesses strong influencing skills to accomplish operational objectives
- Secures support for decisions by partnering with others
- Anticipates areas of conflict, manages disagreement, seeks solutions and works toward resolution
- Ability to develop or reengineer operating strategies, systems and procedures
- Ability to understand customer service functions, procedures, techniques, systems, and quality of service measurements
- Develops collaborative relationships with people across a variety of areas in and outside the organization
- Demonstrates leadership, creativity, innovation, initiative and informed, data driven decision-making
- Communicates concisely and clearly both orally and in written form
17
Senior Channel Operations Analyst Resume Examples & Samples
- Develops business requirements to drive optimal operations performance through systems, planning, commercialization, customer service and distribution practices
- Represents business unit data, operations, and customer requirements within the enterprise. Leads cross functional teams to resolve data and process issues
- Provides project management and support of key strategic initiatives that will drive increased operational efficiency, functionality, and business unit profitability. Acts as both a subject matter expert as well as a project manager for key operations projects on cross functional teams
- Develops reports and scorecards to communicate key business metrics and performance to Channel Development Sales & Operations teams
- Analytical and problem-solving in a fast paced environment (5 years)
- Performance metrics development and root cause analysis (4 years)
- Data collection, reporting, and analysis (4 years)
- Process mapping and redesign (2 years)
18
Channel Operations Manager Resume Examples & Samples
- Assess and analyze common needs and provide systems, processes and other support to enable ease in assessment of Channel Reseller performance
- Work with other groups within MathWorks to understand how existing systems can be extended/adapted to meet the needs of the Channel Resellers
- Organize, schedule and facilitate an annual mid-year channel reseller meeting focused on business development and best practice sharing
- Assist in planning MathWorks Best Practice Review, and own the follow up actions
- Ensure new channel partner staff are trained on MathWork’s policies and guidelines
- Maintain and improve content on MathWorks Extranet site
- Ensure Channel Reseller compliance with Channel Reseller agreements
- Attend annual planning trip, and consolidate planning information within MathWorks planning process
- Coordinate efforts across various sales groups, implementation groups and operations groups to ensure proper follow-up and handling of leads provided by MathWorks to the channel resellers
- A bachelor's degree and 12 years of professional work experience is required
- Minimum 10+ years channel sales operations experience in software sales
- Strong verbal, written & presentation communication skills, with ability to translate technical & customer information into compelling customer focused value propositions
- Experience with Sales CRM Systems (Salesforce.com preferred)
- Willingness to travel (25% or less)
- Multi-lingual an advantage
- Experience in MathWorks’ markets
19
Senior Manager, Global Channel Operations Resume Examples & Samples
- Works with executive and cross functional leadership to establish sales goals to support and meet the company’s sales, revenue and strategic growth goals
- Provides leadership, strategy and operational excellence to the Polycom sales organization
- Communicates key process information, deadlines, task definition, etc. to groups within the Polycom sales organization
- Proactively diagnose the analytical requirements of the sales organizations; design and deliver reporting to meet their requirements metrics to monitor and report partner productivity and efficiency metrics
- Proactively implement enabling systems and process infrastructure to optimize the effectiveness of technology investments and give Channel Sales more customer facing time
- Facilitates in the launch of new products and initiatives by liaising closely with other functional organizations such as Product Management, Solutions Marketing, Customer Service, Training and Finance to ensure we support the channel partners in new programs/product launches
- Partners with global price management to maximize margins and reach
20
Channel Operations Manager Resume Examples & Samples
- Identifying and implementing transformational initiatives that deliver significant positive differentiators
- Proven experience in customer facing supply chain roles including customer care / returns experience
- Experience in driving improvement and optimization initiatives across a matrixed organization
21
Channel Operations Resume Examples & Samples
- EDI issues
- Constraint updates – components, accessories etc
- Macro business impact updates – port strikes, natural disasters, Chinese new year etc
- Pricing issues
- Return escalations
- International shipping
- Finance support in regards to claiming and discrepancies
- Customer satisfaction issues
- Unauthorized field rep re-routes
- Cancellation process
- Manage customer decommit approvals
- Buy-in planning/management for large orders – direct or distribution
- Weekly/Monthly action logs
- Logistical updates on acquisitions such IBM and Motorola
22
Manager, Channel Operations Resume Examples & Samples
- Channel Sales Policies and Procedures
- Channel Sales Tools & Best Practices
- Optimizing existing Channel Order Management & Processing
- Channel Sales Forecasting, Analytics & Reporting
- Systems (all facets of infrastructure required to support a robust channel ecosystem)
- Develop, deploy and maintain channel sales enablement tools, channel policies & procedures
- Responsible for managing Channel Operations, functions, and maximizing revenue growth through the channel via the development, implementation and ongoing maintenance of programs and initiatives
- Operationalize best in class sales practices for channel operations to drive sales and improve ease of doing business with Box
- Own the Box partner API strategy and strive towards a low touch frictionless model where possible
- Work with cross functional teams to operationalize new offerings and programs
- Understand channel requirements and incorporate into implementation plans and strategies
- Ensure effective analysis of channel trends and performance in an effort to identify greater efficiencies
- Analyze current performance across processes and provide actionable improvement to processes
- Minimum 5-8 years of channel operations experience
- Must have direct experience working with channel management
- Ability to build and maintain strong relationships, gaining trust and confidence as a strategic partner from all levels within the organization
- Very strong work ethic and team player with a positive “do what it takes” attitude
- Strong problem solving, organizational and collaboration skills
- Outstanding analytical skills and strong ability to interpret and present key findings and recommendations
- Excellent written, oral and presentation skills
- Able to manage projects with multiple tracks as a high-energy leader
- Required to develop clear action plans and drive processes with numerous interdependencies
- Must have attention to detail, a commitment to quality and be results driven and customer focused
- S/B.A
23
Channel Operations Manager Resume Examples & Samples
- Manage team of Channel Operations analysts (+5 people) within the territory
- Monitor, manage and enforce channel sales programs and PTC Compliance policies including enforcement of Deal Registration, Marketing Development Funds (MDF), Extra Discount Policy, Co-sell relationships with Direct Sales team and other incentive based sales programs
- Communicate channel programs, business rules and PTC Compliance policies throughout the PTC reseller and distribution networks, including internal PTC employees
- Work with PTC Channel Sales management team to increase program adoption for the Subscription licensing model, quarterly sales promotions, UCC campaigns, other incentive based programs
- Manage program budgets and approval work flows with resellers
- Develop content educating the adoption of PTC channel programs and policies in localized markets
- Assist in the implementation of system enhancements and usage of Salesforce Partner Communities
- Lead cross-functional groups to support new and existing programs
- Develop analysis and reporting to enhance and manage programs
- Provide feedback on policy enhancements and sales program improvements
- Independent thinker with ability to maintain and enforce channel policies for the execution and management of channel sales programs, PTC Compliance policies and related business rules
- Strong verbal and written communication skills, English fluency is required
- Ability to prioritize ; clear thinking
- Strong judgment and business acumen
- Able to effectively deal with and manage ambiguity
- Self-starter, able to quickly learn and adapt to new process and technologies in order to meet business needs and drive business value
- Ability to address difficult situations; conflict resolution; resource constraint and problem solving
- Able to work in a cross functional and multinational environment; culturally aware
- Ability to work independently; self-directed with self-managed supervisory reviews to ensure high quality and timely project execution
- Fluent in English with excellent communication and interpersonal skills, negotiating; planning and organizing teamwork using influencing skills and to build relationships within a matrixed environment
- Additional language skills are preferred (such as German, Spanish, Italian any Eastern European language [for Dubai, Arabic])
- Experience working in a matrixed reporting environment
- 5-8 years working within an indirect sales model including channel resellers and distributors
- 5 years experience creating and implementing channel sales programs including Deal Registration, Marketing Development Funds, other incentive based sales tools
- 3 years experience in Project Management
- Experience in working with Channel legal agreements in the technology sector
- Proficient in Microsoft Office products: Excel, PowerPoint, Word
- 3 years’ experience required with Salesforce.com Partner Communities
24
Worldwide Channel Operations Manager Resume Examples & Samples
- 5+ years of high-tech channel operations experience
- Salesforce.com reporting and dashboard expert required
- Excel expert required, including Pivot Tables and vlookup
- Desire and willingness to be hands-on with data a requirement, including heavy reporting and massaging data for the task at hand
- Flexibility, decision making, organizational and project management skills
- Ability to work in an extremely fast-paced, high-visibility role
- Ability to meet timelines and prioritize business needs
- Ability to work cross-functionally and collaborate with other HQ teams
- Self-directed, professionally assertive and self-driven
- Ability to provide guidance and innovate change and improvement within channel operations
- Strong process and program management skills, creating baseline numbers and create dashboards to easily measure program adoption and impact
- Must be able to solve complex problems and manage multiple stakeholders
25
Senior Manager CI / AV Channel Operations Resume Examples & Samples
- Proven success building and leading geographically dispersed Operations function for the long-term
- Been part of an organization that has successfully built a consumer brand, highly values the overall customer experience, and understands how this manifests itself through the entire organization
- Demand planning expert preferably with experience within a US retail environment
- Deep understanding and experience of Integrated Business Planning and S&OP process and governance
- Built & cultivated win-win strategies with Partners, especially in the Operations functions, that moved business forward in innovative ways
- Commitment to collaboration & great skill in this area to (a) create a culture of collaboration amongst both the Regional Operations Leadership Team and the US/Account Leadership and (b) work effectively & constructively with the other teams at Sonos
- Must have increasing scope and experience in managing Supply Chain, Regional Operations, or Planning
- Must have a good mixture of drive and empathy; having the empathy to identify the true value drivers for our key customers (based on their biggest need) and the drive to deliver that value
- Must have a deep passion for people and a proven track record of leadership
- Must be a builder who can architect and deliver a vision rather than an optimizer who is most effective optimizing an established process
26
Omni Channel Operations Manager Resume Examples & Samples
- Manages drop ship program including process design, execution, vendor management including compliance
- Provides services and facilitates implementation for new functionality and enhancements for the Omni Channel
- Tracks development processes, service level agreements, quality monitoring, and operational costs for Omni Channel Operations and reports these results to senior members of management
- Is responsible for design, development and delivery of Omni Channel business analytics including all financial, fulfillment, site metrics, competitive and other ad hoc needs
- Provides project management leadership for cross-functional teams on multiple projects that have a significant impact on TSC Omni Channel initiatives including supply chain, logistics, customer support, returns management and drop ship
- Develops and builds tool configuration for the website, including but not limited to functional support such as website architecture and site features and functions as they pertain to user experience and enablement
- Manages all operational project budgets and phasing schedules and implements and reports on those budgets and schedules
- Coordinates integration between third party vendor components, including scheduling and coordinating system and integration testing
- Creates presentations, reports, diagrams, flow charts, data analysis, and similar documents related to project's for which this position is responsible
- Collaborates with stakeholders to ensure success metrics are defined and outlined prior to implementation of key initiatives
- 5-7 years of project management experience including leadership of cross-functional teams, vendor sourcing and management experience
- Proficiency of tools associated with project planning, scheduling, and tracking projects (software such as MS Projects and Visio)
- Understanding of project management concepts and techniques within an Omni Channel environment including project control, planning, estimating, resource management, change management, issue management, and quality assurance, logistics, and IT development processes
- Understanding of and familiarity with the internet and other emerging technologies
- Demonstrate strong, problem solving, project management, communication, organizational, time management, and multi-tasking skills
- Ability to work independently, positively manage conflict, and work in a fast paced environment
- Ability to write policies, procedures, and executive summaries
- Display detail-oriented approach to work and a self-starter attitude
- Ability and proficiency in Microsoft Windows and Office products
- Ability to manipulate data to drive and expedite project analyses and completion
- Ability to work overtime and travel to vendor sites, TSC stores and Distribution Centers as well as occasional industry related trips
- Ability to manipulate data to drive and expedite project analysis and completion
- Ability to work in a cross-functional team environment, while also building strong partner and interdepartmental relationships
27
Channel Operations Analyst Resume Examples & Samples
- The successful candidate will have excellent interpersonal skills as this is an internal-customer facing role
- Strong understanding of Sales Forecasting models & processes
- Creative thinker with ability to challenge existing processes, and propose new business solutions
- True global mindset, with passion to operate in dynamic, diverse environment
- Proven ability to handle stakeholder negotiations, in business development context
- Strong capability to deliver meaningful insights to business partners, from reporting and analytics
- Previous experience of using CRM tools such as Salesforce.com
- Must have excellent MS Office experience, in particular MS Excel
- Flexibility to work at End of Quarter
- Prior experience in Software/Services/Open Source Technologies would be a distinct advantage
- Develops reporting requirements to resolve a variety of business-related problems. Develops reports and data requirements to optimize analysis capability
- Tracks performance of the Channel Sales organizations against strategic and tactical objectives and feed information back into Senior Leadership
- Identification, Analysis and Development of Key Performance Indicators (KPIs) and key business reporting to support the Hortonworks Channel Business
- Streamline processes, implement and develops best practices through utilization of business intelligence and business acumen. Communicates processes and results to Senior Leadership
- Participates in and drives strategic discussions around business activities. Identifies and recommends productivity improvement opportunities
- Front line support for Rep queries, issues and escalations
- Maintenance of key master data management within Hortonworks CRM and supporting systems
- Development of support materials and documentation for Hortonworks Channel & Alliances Sales Organisations
- Manages projects through completion including project tracking, monitoring, reporting, and administration. Ensure standard portfolio processes are met
- Broad experience and understanding of business operations/sales operations
- Ability to organize and prioritize, maintain attention to detail, and work under critical timeframes
- Ability to interface effectively and establish quick credibility and confidence with cross-functional groups and Senior Leadership
- Ability to elicit cooperation from a wide variety of sources, including sales management, external organizations, internal business units and customers
- Proficient in use of Microsoft Office products, including Excel and Power Point
- Excellent oral and written communication skills and the ability to interact professionally with a diverse group, of executives, managers, and subject matter experts
- Basic understanding of Hortonworks/Open Source technology and platforms
- Working knowledge of Salesforce.com CRM Solution preferred
- Experience Required: 3-5 years’ relevant experience
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Channel Operations Specialist Resume Examples & Samples
- Support the operations process from original inquiry to final order and deliver high quality, efficient service
- Process partner purchase orders in a timely manner
- Provide licensing suggestions and proper pricing to resellers
- Foster a climate of trust and cooperation between Bluebeam and its partners
- Provide pertinent leads, quotes and information to drive initiatives and meet goals
- Maintain partner information databases
- Ensure that all partner feedback issues are properly documented and addressed as needed
- Prepare and ship marketing and sales materials to partners
- Take official record of notes in team meetings
- Jump on phones or assist in responding directly to customers when needed
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Global Channel Operations Specialist Resume Examples & Samples
- Manage the development and implementation process of channel programs involving departmental, and cross-functional teams
- Works on projects and/or programs that have global impact throughout the department and/or organization
- Coordinate with internal/external clients to lead the process to define business requirements and develop project plans
- Responsible for multiple projects and/or programs from initiation through delivery ensuring completion of the project on schedule and within budget constraints
- Demonstrate credibility as a business partner to ensure goals are accomplished to support business goals and objectives
- Leads or supports a project team responsible for developing and carrying out multiple projects and/or programs for assigned business unit(s), products, services, processes, and/or technologies
- Monitors project activities ensuring the currency, quality, and integrity of the information, and providing consistency in content and "look and feel" across the enterprise
- Identifies new methods and procedures for coordinating the activities of employees on a cross-functional project team, and reviews recommendations for feasibility
- Select and form the project team. Plan, design, develop, and implement enhancements to project management processes to improve efficiency and quality of output
- Own successful delivery of multiple projects that may span across various departments
- Translate program requirements into individual project objectives
- Establishes plans and schedules for entire projects, and keeps management informed of deviations from plans and schedules
- Interfaces with employees from each of these functional areas to find the best solutions, assess impact of decisions on each of the functional areas and propose resolutions
- Scope
- Plans, designs, develops, and implements processes
- Uses professional concepts to contribute to development of company concepts and principles and to achieve objectives in creative and effective ways. Applies advanced principles, theories, and concepts
- Contributes to the development of innovative principles and ideas
- Has thorough understanding of technical concepts required for specialized field
- Uses knowledge, creativity, and company practices and priorities to obtain solutions to complex problems
- Works on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables
- Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results
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Senior Channel Operations Analyst Resume Examples & Samples
- 6+ years of experience in business strategy or operations
- Experienced business analyst with excellent reporting skills
- Prior experience working directly with Sales, Sales Operations, or Field Sales Leaders is a nice to have
- Experience with Salesforce/ related CRM platform along with Opportunity to Order processes
- Proven track record leading small to medium sized projects and initiatives from requirements to go-live
- Experience with SQL (Hive, R, MySQL, etc) and Tableau
- Highly self-motivated with strong time management and organizational skills
- You work well with others, and operate with a “we, not I” mindset - you will be partnering with Dropboxers from different organizations and multiple internal stakeholders who will be relying on you and vice versa
- Local candidates based in the San Francisco bay area preferred (no relocation is offered for this position)
31
IT Channel Operations Manager Resume Examples & Samples
- Quality control: Consistently delivers work to the highest quality standards, with correct grammar and spelling. Checks accuracy
- Presentation development: Has the ability to obtain, structure and critically select information to effectively deliver the desired messages. Prioritisation: Evaluates the impact and urgency of conflicting activities, including management of stakeholders and their expectations. Includes saying no and gaining acceptance for prioritisation based on logic and business rationale
- Persuading and Influencing: Ability to convey and receive messages and signals. Using bridging techniques and interjects appropriately. Has an ability to get others to see one’s point and has an effect on decision-making
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Channel & Operations Manager Resume Examples & Samples
- Very strong analytical skills, strong MS-Excel command
- Able to present data to drive business decision
- Result oriented and service minded
- Proactive and disciplined, self-motivated, requires minimal supervision
- Effective communication skills, good command in English
- Interpersonal skills for effective internal and external stakeholder management
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Senior Channel Operations Manager Resume Examples & Samples
- Partner closely with Sales, acting as the supply chain operations representative for the region/subsidiary for key accounts, developing and driving account plans and joint value strategies
- Drive optimal channel (Distributor/Retailer) inventory to maximize revenue opportunities, ensure on-shelf presence and mitigate risk
- Programmatically oversee order fulfillment ensuring that Microsoft is flawlessly managing customer expectations in a cost efficient manner
- Ensure that key channel metrics are understood and actioned accordingly, including root cause investigation and leading cross-team efforts to drive necessary improvements
- Lead and coach the account team on partner demand sensing and CPFR methodologies for all stages of the product lifecycle - launch, replenishment and end of life
- Spearhead the launch of all new products into the channel, including management of distributor/retailer-level product transition, deployment strategies, channel fill and initial purchase quantity requirements
- Get out into the field! This includes customer and store visits, leading quarterly business reviews, planning forums
- Explore methods of optimizing Cost to Serve, ranging from order management practices to expediting costs to all other customer touch points that impact account-level profitability
- Ensure proactive, data-oriented communication and results to key internal and external partners and customers
- Challenge the status quo via a growth mindset – strive for continuous improvement and customer-centrism in all aspects of decision making
- Be responsible for overseeing the overall compliance to agreed Terms and Conditions and as necessary, weigh in on policy and procedures related to new contract negotiations and optimal business models
- 5+ years supply chain and inventory management experience, preferably in planning (demand/supply), downstream channel management or in an inventory management role (Retail or High Tech/Device experience preferred)
- Proven track record for improving inventory productivity and revenue opportunities across all stages of the product lifecycle
- Strong understanding of an end to end Supply Chain and the value / cost drivers that Supply Chain Management and Strategy can drive
- Proven leadership skills in direct team management. With cross-functional collaboration skill and ability to effectively lead a large team through complex business issues
- Data-oriented, analytical and detail oriented, yet balanced with an ability to be able to step back from the data to draw out the right business approach for conclusion
- 1MSC
34
Channel Operations & Business Metrics Analyst Resume Examples & Samples
- Design and implement new/modified reports on all Partner trends, including Partner sales pipeline, RTM performance, education, incentives and partner recruitment.
- Design mining models and advanced analytics to spot trends and provide scoring and/or qualitative sales models
- Develop advanced dashboards for management consumption
- Work with sales stakeholders to understand their data and metrics needs to ensure data integrity and most valuable and effective metrics
- Manage and define system and user acceptance testing
- Adhere to processes and definitions to provide consistent departmental reporting & best practices
- Anticipate and escalate data needs and required system changes
- Determine potential impact to data and systems resulting from projects, enhancements, and production support
- Effectively translate business requirements into high-level design documentation
- Independently complete project documentation and work with business stakeholders to gain approval
- Manage own time and deadlines appropriately. Accurately determine task duration and dependencies for own assignments. Communicate status update to manager on a regular basis
- Qualifications (Knowledge, Skills, Abilities)
- Must be well seasoned in sales operations, partner sales business processes, and Citrix product knowledge
- Experience with multiple complex database, reporting and analytic systems.
- Oversee the ongoing evolution of reporting needs with a focus on process improvement and expansion of complex analytical capabilities
- Expert Excel user with ability to automate Reports (Pivots, Vlookups, Macros)
- Experience with Customer Relationship Management and Sales Force Automation systems such as Salesforce.com required
- Experience with data mining concepts and Business Intelligence tools such as Tableau, Microsoft SQL Server Analysis Services (SSAS), SAAS, SAS, SPSS, Cognos, MicroStrategy, Business Objects, etc. desired
- Thorough SQL knowledge and experience with Microsoft SQL Server management with advanced querying abilities required
- Ability to work effectively within a diverse organization to get projects accomplished
- Bachelor’s degree in Management of Information Systems or similar field
- 3-4 years related Sales Operations or reporting experience
- Partner and Sales Program Knowledge - Understands Citrix Partner strategies and sales programs and methodologies. Works with external teams to leverage, improve and/or define such programs
- Orchestrating Resources - Develops collaborative, engaged, focused teams of resources in support of delivering high-quality solutions and services to our customers. (Stage 1)
- Project Management - Ability to define and manage projects of varying complexity and across multiple teams, both directly linked and virtual. (Stage 2)
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Omni Channel Operations Manager Resume Examples & Samples
- Outstanding execution & project management skills- This includes stakeholder management, internal communication, change management, business case analysis, planning & status tracking, risk/issue management
- Innovative mindset- Especially in the digital space will be a critical asset for this team. Experience with new value propositions, engagement approaches as well as with innovation methodologies are a necessity to drive this forward within UCB. Strong connections or experiences outside Pharma in this domain are an asset
- Digital hard skills– Assuming the majority of future engagement strategies will be digital, hands-on expertise in this area remains key. They include among others SEO, SEA, customer experience design, IT affinity (web services, html, Salesforce.com, etc), mobile devices, internet of things. Analytical skills
- Medical & marketing background– Background knowledge in marketing and medical insight within our indications are a clear asset to connect with the different PVUs
- Health ecosystem experience– Experience with our extended health ecosystem is key to understand the stakeholders, their needs & wants that are subject to our engagement strategies
36
Fulfillment Channel Operations Manager Resume Examples & Samples
- 5+ years combination of mortgage originations, process management or regulatory experience with a working knowledge of lending regulations
- Ability to identify risks and related mitigation efforts
- Critical thinking/analytical skills
- Demonstrated ability to multi-task in a matrixed reporting environment
- Strong analysis and fact-based decision making
- Proven ability to communicate complex information in simple terms (oral and written)
- Strong organization skills with the ability to prioritize requests and workload accordingly
- Influence horizontally and vertically across the organization and diverse audiences
- Exhibit strong relationship management and interpersonal skills
- College Degree - B.A or B.S. preferable
- Capable of performing complex analyses and formulating solutions independently
- Substantial experience with assessments and root cause analysis
- Ability to work effectively with business owners, Legal, Risk and Compliance
- Demonstrable experience with communicating effectively
37
Channel Operations Manager Resume Examples & Samples
- Manage the global partner program; responsible for the management of any program changes, liaising with Kony legal, channel sales, and channel marketing to implement updates and changes throughout the partner community
- Responsible for building, maintaining and keeping records on the certification program (pre-sales, sales, technical) for partners
- Responsible for the reporting and analysis for partner programs, including sales performance, Marketing ROI and sales activities
- Geo reporting on partner performance: (number of deals, close ratio’s, sourced deals, open pipeline, forecast management, etc.)
- Analysis of partner reports to understand trends, areas of opportunity and channel effectiveness; interpret the data to make recommendations to Channel Sales Managers and SVP of Business Development, Channel Sales, and Alliances
- Streamline weekly management reporting
- Reporting which partners have
- Acting as a virtual support desk for all program inquiries
- Track the leads, referrals, and pipeline entered into the system
- Work with legal on contract negotiations between partners
- Work with Finance on partner commission reports
- Reconcile forecast numbers and activities entered from channel managers
- Proactively Recruit and engage with partners as needed
- Provide Operational support to global Channel Sales Managers
- Assist with training new channel sales operations team members and channel sales managers
- Some travel may be required, approximately 25% as needed
- Minimum of 5 years work experience (preference for experience in a sales support, or sales operations capacity)
- Strong Experience with MS Office required
- Software or experience required with great preference for strong social and collaborative tools (LinkedIn, Twitter, Trello) experience
- Deep SFDC knowledge and experience is required
- Finance background, specifically knowledge of different business models is a strong plus
- Process and detailed oriented
- Organized, self-directed, highly energetic, professional and flexible
- Ability to multi-task in a fast paced team environment
- Positive, “can-do” attitude
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Channel Operations Manager Requisition Company Resume Examples & Samples
- Leads and has overall responsibility of customer relationships and overall performance of supply chain services including collaborative forecasting, customer demand fulfillment, demand availability management, exception management and deployment of new logistics services to customers within the geography
- Delivers best logistics performance and customer satisfaction. Acts as a role model for Microsoft Values across the Channel Operations group
- Identifying and implementing transformational initiatives that deliver significant positive differentiators resulting in increased service level and performance with accounts both for supply and returns
- Stabilizes and improves existing processes on local level while adhering to global process guidelines and designs. Participates in global process design work and development of service offerings
- Contributes to sales planning accuracy by ensuring that latest availability information is used in sales planning related decision making forums and managing demand related risks with relevant supply – and sales teams
- Overall responsibility for product deliveries within the assigned customers and channels
- Local demand availability management activities, providing supply visibility to demand and availability between accounts, ensuring allocation execution
- Collaborative planning with key accounts in the specific geography / Channel
- Channel inventory within the geography and its optimization
- Operational performance of demand fulfillment activities including order book management and delivery of goods, customer returns experience
- Leads engagement with internal subsidiary stakeholders on improvement initiatives. Focusing on Cost saving and leveraging best practices across all regions and Area’s
- Monitor and manage key business metrics to influence continuous improvement and adherence to the process
- Development of key communication reports and processes for customers
- Experience in delivering system & process improvements across the Order to Cash process
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Director of Channel Operations Resume Examples & Samples
- 8+ years progressive management with direct FTE and budget management responsibility
- 5+ years’ experience in a channel leadership role within a large scale technology company
- Strong channel sales and marketing experience in diverse global markets
- Demonstrated creative, analytical and critical thinking abilities
- Channel and Product Delivery experience
- Demonstrated success in leading, growing and driving change in channel organizations
- History of demonstrated success in driving and delivering strong organizational results
- Strong knowledge and experience internationally and proven ability to work cross-culturally
- Demonstrated success in effectively communicating at all levels of an organization
- Demonstrated success in evaluating, hiring and developing talent
- MBA or executive education program preferred
- Product management experienced desired
- Strong established relationships in industry channel
- Fluent in one additional foreign language preferably Spanish, Portuguese, Mandarin or Cantonese
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Channel Operations Specialist Resume Examples & Samples
- Works with Channel Operations Manager to develop short, medium, and long term plans that achieve channel objectives
- Supports Epicor Channel Managers and Channel Directors day to day program execution needs
- Identifies and implement process improvements that increase ecosystem efficiency, service levels, and communication with partners
- Understand, support, and assume critical job functions performed by the Channel Operations Manager
- Recommend and collaborate with the channel team, partners, and Epicor resources to implement necessary process improvements
- Collaborate with accounting to ensure partners are paid on time
- Writes partner communications so the partner ecosystem is current and well informed
- Manage all partner systems so all information is accurate and current
- Owns onboarding partners in systems and through legal, sales ops, customer service, partner kits, etc
- Manage partner de-authorization and partner change processes
- Manage surveys, including customer implementation and customer satisfaction surveys
- Perform other related tasks and responsibilities as assigned
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Senior Channel Operations Manager Resume Examples & Samples
- Can create clarity, drive positive energy, deliver success
- Deep field and partner knowledge as well understanding the Microsoft Sales Process (or similar industry sales process)
- Continuous Process Improvement Mindset
- Excellent communication skills and leader with ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally
- Creates an inclusive work environment where every employee can effectively engage, and wants to be part of the team
- Effectively communicates business strategy and goals and how they align to the team’s work. Plan the team’s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results
- Facilitates an environment of inclusion of diverse perspectives and talent, to better represent and understand our global customers
- Demonstrated excellence in thought leadership. innovations and execution management; ability to influence without authority
- Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups
- Fluent English and Spanish. Portuguese is a plus
- As Operations Deal Manager, candidate needs to have Technical, Business, Financial and Marketing background to drive pipeline management, support services, process improvement and business analytics
- Demonstrated experience in Partner Channel Enablement Strategy definition and execution both on the Capacity and Capabilities areas
- Knowledgeable on Business Value deal constructions to provide guidance to the team, operations deal managers and Deal Desk
- Have industry knowledge to shape transformational business deal construction from an industry transformational driver
- Experience in Partner Sales involving one or more Microsoft Transformational Products (Azure, D365, o365) that will be the foundation to support partners and field
- Have driven Partner Transformation leveraging the Microsoft Modern Partner Series framework and Microsoft Customers' Digital Transformation Pillars on the Three Bold Ambitions
- Challenge Status-quo (Growth-Mindset)
- High Customer/Partner Engagement skills towards a Trusted Advisor
