Deposit Operations Resume Samples

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RW
R Wehner
Rozella
Wehner
882 Crooks Locks
Houston
TX
+1 (555) 211 6165
882 Crooks Locks
Houston
TX
Phone
p +1 (555) 211 6165
Experience Experience
Phoenix, AZ
Loan Deposit Operations Analyst
Phoenix, AZ
Shanahan and Sons
Phoenix, AZ
Loan Deposit Operations Analyst
  • Liaise with Client Advisory Services and Relationship Management Team with regards to rejected and exception items
  • Work with Counterparty Banks in order to confirm, settle and investigate FX and Treasury trades and periodic discrepancies
  • Manage confirmations and settlement processes for FX and Treasury trades
  • Maintain existing and create new procedural documentation
  • Work with Treasury and the Reconciliation Dept to help resolve unsettled items to mitigate settlement and risk, limiting potential lost revenue and aged items
  • Authorise work processed manually by staff within the Operations Department
  • Second check and authorise manually entered or repaired incoming and outgoing domestic and international payments
Phoenix, AZ
Loan & Deposit Operations Manager
Phoenix, AZ
Pfeffer, Hoppe and Konopelski
Phoenix, AZ
Loan & Deposit Operations Manager
  • Drive continual process improvement to streamline business management processes and remove redundancies
  • Develops and implements plans to improve communication between Employees and departments
  • Manage ongoing account activity and fraud risk, utilizing an effective combination of people, technology and the interpretation of data trends
  • Establishes goals and objectives for regular operations and special projects
  • Ensures that department activities are compliant with audit and risk management policies and regulations. Manages and prepare responses to audit findings, FDIC reviews, or other regulatory information requests in a timely and comprehensive manner
  • Lead and manage Loan and Deposit Operations employees
  • Participates in development of units' policies and procedures
present
Chicago, IL
Deposit Operations Lead
Chicago, IL
Borer Inc
present
Chicago, IL
Deposit Operations Lead
present
  • Assigning and monitoring daily workflow
  • Assign and monitor daily workflow
  • Identify and create efficientcies
  • Ensure all work is completed in accordance to policies, procedures and best practices
  • Review procedures and provide updates
  • Perform QC functions to ensure accuracy
  • Perform quality control functions to ensure accuracy
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
The University of Texas at Austin
Bachelor’s Degree in Business
Skills Skills
  • Ability to adapt quickly to changing business demands as well as work independently
  • Attention to detail and ability to analyze data and communicate in a clear and concise manner
  • Understanding of and ability to apply project management disciplines to manage a variety of projects
  • Ability to identify gaps in deposit servicing and products and offer solutions
  • Knowledge of deposit regulations, state and NCUA regulations, and Florida statutes regarding deposit and credit union operations
  • Ability to provide directional or training information and to formulate reports and language for policies and procedures
  • Proficient analytical, problem-solving, organizational and time-management skills
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12 Deposit Operations resume templates

1

Deposit Operations Reg E Specialist Resume Examples & Samples

  • Assists with the workflow within the ATM/Reg E Department to ensure claims are entered into the tracking process and that the Reg E time frames are met
  • Works directly with customers to gain further understanding of the dispute and to identify where the customer may have filed the report in error
  • Works with card partners to obtain additional information to challenge denied claims from the merchant or vendor
  • Works with manager and Financial Crimes to follow-up on ENFACT cases to ensure proper due diligence and reporting is performed to reduce bank loss and exposure to compliance and financial risk
  • Participates in the investigation of disputes resulting in losses
  • Researches and analyzes account activity to see what similar activity has occurred as to reduce our Reg E exposure
  • Participates in the on-going development of the Bank’s dispute resolution strategy and programs for the purpose of protecting the customers and to minimize or eliminate the Bank’s losses
  • Participates in the enforcement of loss prevention policies and procedures to reduce, minimize or eliminate fraud losses
  • Enforces standards to preserve the quality, cost, and timeliness of fraud prevention
  • Coordinates efforts with banking centers, customers, and other financial institutions to minimize or prevent losses
  • Maintains working knowledge of Bank’s Security policies and procedures and regulatory issues
  • 20150424
2

Loan & Deposit Operations Manager Resume Examples & Samples

  • Oversee the troubleshooting of highly complex issues (many technical) and problems and follow-through to customers and partners. Ensure appropriate escalation of customer service and operational problems
  • Establishes goals and objectives for regular operations and special projects
  • Develops and implements plans to improve communication between Employees and departments
3

Deposit Operations Manager Resume Examples & Samples

  • 70% - Manage overall operation of department
  • 10% - Establish and monitor service level standards
  • 10% - Pursue methods to increase efficiencies in workflow, quality of work produced and production
  • 10% - Other projects as assigned. This position has significant involvement with the Remittance Processing Group, other operational areas such as Item Processing and Treasury Services in all regions. Must be able lead by example in a production office environment
4

Manager, Bank Deposit Operations Resume Examples & Samples

  • Recruits, Trains, and Develops a high performing team of Money Movement Analysts (20%) – As required by business volumes, the Manager will staff and train a capable team of operations professionals, capable of delivering the efficient operation of the assigned Money Movement functions. Develops performance management routines with internal and external partners to drive performance and control risks
  • Develops and Executes (30%) – plans to deliver payments and money movement capabilities to clients across organizational and operational channels. Identifies and executes operational strategies for Money Movement operations to achieve FSB and IFS business objectives and position for future success. Drives operational efficiency and scalability for Money Movement Operations. Sponsors/manages process and technology initiatives/programs across business units to achieve business objectives. Defines target state capabilities and business cases for Money Movement Operations. Drives operational efficiency and scalability for ACH, Wires, Official Checks, and Item Processing. Partners with Marketing and Product to manage and improve core Money Movement Operations product capabilities. Continuously optimizes Money Movement operations in all channels (mobile, online, call center, mail, and face-to-face)
  • Manages day-to-day operation of assigned Money Movement functions (25%) – to ensure expected business plans and changes are incorporated into capacity forecasts, appropriate staff are scheduled to meet capacity requirements across shifts, and performance meets expectations for service levels, productivity, controls management, quality, staff turnover, etc. Controls 3rd party and internal operational costs. Drives operational efficiency and scalability for ACH, Wires, Official Checks, and Item Deposit Processing. Ensures daily production for wire transfers, official checks, ACH, Check deposits are processed with compliance and quality
  • Implements and manages a strong risk framework (25%) – Ensures process, procedures, management routines, risk frameworks, controls, metrics, compliance, and quality controls are in place and evidenced for assigned Money Movement processes
  • Minimum of 10 years in banking with 5 years of demonstrable leadership roles in lieu of a degree
  • 5+ years of Banking operations experience
  • 3+ years of Money Movement experience
  • 5+ years of experience with banking risks and regulations
  • Management and development of people
  • Bachelor’s degree in a related field
  • Functional workings and certifications of ACH, Wires, Item Processing and Official Checks
  • Risk Identification and remediation
  • Structuring of effective processes and procedures
  • Fraud and AML identification and mitigation
5

Deposit Operations Technical Specialist Resume Examples & Samples

  • Generates reports from Nautilus to identify changes to critical fields
  • Uses Monarch to extract key fields of information to identify the fields requiring support
  • Uses AS400 to review changes identified on the Nautilus reports
  • Reviews Nautilus and other systems to review the support for changes
  • Communicates with business and operations staff to obtain support of the changes
  • Makes determination on the adequacy of explanation/support for the changes within the system
  • Maintains support and proof documentation
  • Assists in development and maintenance of department procedures
  • Provides support for general operational duties
6

Manager, Bank Deposit Operations Resume Examples & Samples

  • Recruits, Trains, and Develops a high performing team of Money Movement Analysts (20%) - As required by business volumes, the Manager will staff and train a capable team of operations professionals, capable of delivering the efficient operation of the assigned Money Movement functions. Develops performance management routines with internal and external partners to drive performance and control risks
  • Develops and Executes (30%) - plans to deliver payments and money movement capabilities to clients across organizational and operational channels. Identifies and executes operational strategies for Money Movement operations to achieve FSB and IFS business objectives and position for future success. Drives operational efficiency and scalability for Money Movement Operations. Sponsors/manages process and technology initiatives/programs across business units to achieve business objectives. Defines target state capabilities and business cases for Money Movement Operations. Drives operational efficiency and scalability for ACH, Wires, Official Checks, and Item Processing. Partners with Marketing and Product to manage and improve core Money Movement Operations product capabilities. Continuously optimizes Money Movement operations in all channels (mobile, online, call center, mail, and face-to-face)
  • Manages day-to-day operation of assigned Money Movement functions (25%) - to ensure expected business plans and changes are incorporated into capacity forecasts, appropriate staff are scheduled to meet capacity requirements across shifts, and performance meets expectations for service levels, productivity, controls management, quality, staff turnover, etc. Controls 3rd party and internal operational costs. Drives operational efficiency and scalability for ACH, Wires, Official Checks, and Item Deposit Processing. Ensures daily production for wire transfers, official checks, ACH, Check deposits are processed with compliance and quality
  • Implements and manages a strong risk framework (25%) - Ensures process, procedures, management routines, risk frameworks, controls, metrics, compliance, and quality controls are in place and evidenced for assigned Money Movement processes
7

Deposit Operations Associate Resume Examples & Samples

  • On-boarding of new clients, deposit products and cash management services
  • Review client tax certification forms for completeness and monitor client profile info for FATCA compliance
  • Performing the quality control and implementation process on all deposit, cash management, and international products
  • Monitoring of department reports and compliance with Bank regulations
  • Ensuring department procedures are current
8

Deposit Operations Associate Resume Examples & Samples

  • On-boarding of new clients, deposit products, online banking and cash management services
  • Reviewing client tax certification forms for completeness and monitoring client profile info for FATCA compliance
  • Providing operational support to internal business partners, including but not limited to Client Advisory Services, Sales teams, and other internal business partners
  • Independently managing department reports and ensuring regulatory adherence with Bank and Federal regulations
  • May act as a department lead on team projects or partner with an Advisor/Manager on organizational initiatives
  • Responsible for the establishment and maintenance of department desktop manuals
  • Contact clients to obtain missing documentation and/or resolve client inquiries via email and phone
  • Capturing and effectively recording appropriate data in Bank Systems in a timely manner
  • Proactively collaborate with Relationship, Operations, and internal/external Tax teams
9

Deposit Operations Resume Examples & Samples

  • Managing daily operations and contributing towards successful service level agreements
  • Process approx. 500 client request per month
  • High attention to detail, accuracy rate of 97%
  • Actively participate in team and department meetings & department projects
  • Effectively Manage Workflow tool and client inquiries
  • Provide operational support to internal business partners, including but not limited to Client Advisory Services, Sales teams, and other internal business partners
10

Loan Deposit Operations Analyst Resume Examples & Samples

  • Contribute to the ongoing monitoring of loan account performance, in support of the bank’s Risk Management policies. This would involve reviewing regular and ad hoc reports, and liaising with colleagues where necessary to address credit risk issues
  • Second check and authorise manually entered or repaired incoming and outgoing domestic and international payments
  • Archive daily records
  • Work with the Product Sales Manager and Client Advisory Services to fulfill client needs and promote future growth in FX and generally promote the bank's services
  • Work with various audit teams during the numerous audits and testing periods in order to provide these groups with whatever files and transaction samples requested
11

Deposit Operations Cross Resume Examples & Samples

  • Builds solid peer-to-peer relationships in a team environment to meet operational needs
  • Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems
  • Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis
  • Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience
  • Computer skills sufficient to prepare policy manuals and enter data on spreadsheetsIn limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations
12

Deposit Operations Manager Resume Examples & Samples

  • Managing the team that processes safe box maintenance transactions, drill notices for unpaid boxes and general ledger differences
  • Managing the team that funds deposit accounts for Contact Center and Online Banking new account applications and processes customer e-requests received from the Contact Center which entails mailing thousands of customer notifications and regulatory disclosures on a monthly basis
  • Adherence to compliance requirements including regulatory
  • Maintaining corporate policies and procedures as they relate to the required compliance and regulatory practices for opening, funding and closing accounts
  • Cross training on new functions and new assignments that will include ongoing product changes and promotions
  • 3 - 5 years of banking experience
  • 2+ years in management position
  • Project management and presentation experience, including conducting conference calls
  • Microsoft Word, Excel and PowerPoint
  • Ability to interact with colleagues at all levels
  • Retail branch or operations experience
  • Management of an operations team in a production environment
13

Deposit Operations Lead Resume Examples & Samples

  • Receiving and preparing of New Account Opening documents
  • Scanning documents in preparation of indexing/imaging
  • Review procedures and provide updates
  • Ensure all work is completed in accordance to policies, procedures and best practices
  • Identify key areas of risk
  • Identify and create efficiencies
  • Assign and monitor daily workflow
  • Facilitate department huddles and team meetings
  • Overall support to Central Imaging Management team
  • 5+ years indexing/data entry experience
  • Understanding of Lean Principles
  • 1 to 2 years of leadership/managerial experience
  • Excellent time management skills and ability to appropriately delegate and assign work flow
  • Retail banking or lending experience
14

Deposit Operations Lead Resume Examples & Samples

  • Reviewing procedures and providing updates
  • Ensuring all work is completed in accordance to policies, procedures and best practices
  • Identifying key areas of risk
  • Identifying and creating efficiencies
  • Assigning and monitoring daily workflow
  • Facilitating department huddles and team meetings
  • 5+ years of indexing/data entry experience
15

Director of Deposit Operations Resume Examples & Samples

  • Responsible for directing and coordinating bank-wide standardization and uniformity of deposit products to include product knowledge, training, and consistency of practices; customer information quality and integrity; record retention accuracy; CD/IRA/Savings/Deposit knowledge and support; and regulatory compliancy of customer information and standards
  • Maintains expert knowledge of the bank’s core and ancillary deposit systems and serves as strategic adviser to the direction of the systems that impact deposit operations. Works closely with business units to provide subject matter expertise for core and ancillary deposit systems
  • In coordination with department managers, manages the effectiveness of the deposit operations departments which may include but will not be limited to: customer contact center, online account opening, exceptions and collections
  • Oversees the assessment and revisions to account agreements and disclosure documents for effective loss avoidance, compliancy, and strategic direction as to the delivery of documents
  • Works with other departments/managers, such as Retail Banking Services, Marketing, Compliance/BSA, and Retail operations, to ensure the coordination and successful function of all operational delivery methods and to enhance customer satisfaction
  • Regularly assesses operational delivery methods to identify feasible opportunities for process improvement to the operational areas and offers solutions to enhance these areas while also aiming to enhance the customer experience
  • Maintains expert knowledge of retail and corporate cash management techniques and how to realize customer requirements on banking systems
  • Maintains expert knowledge of regulations related to deposits, payments, anti-money laundering, and privacy to ensure that deposit operations are carried out in compliance with internal regulations and all applicable local, state and federal laws and regulations
  • Develops and maintains standard policies and procedures for deposit operations areas
  • Supports and guides mergers and acquisition activities related to deposit operations
  • Oversees the research, development, testing and implementation of new deposit product types that are a result of the Product Committee
  • Meets regularly with executive management and other business units to discuss deposit operations metric information and service improvement recommendations
  • Maintains vendor relationships to ensure timely delivery on service commitments
  • Recruits, selects, trains, motivates, and develops employees by clearly communicating expectations and goals, performing employee coaching and counseling sessions, providing ongoing feedback, and assessing employee performance through the performance review process. Ensures that all direct reports do the same for their assigned staff
  • Maintains expert knowledge of deposit payments, anti-money laundering and privacy regulations
  • Ensures that administrator parameters of the bank’s deposit systems such as rates, accruals, regulation codes, service charges are being maintained for deposits
  • Oversees the coordination of tax reporting to our customers, escheatment of safe deposit boxes, vendor management and risk management
  • Responsible for ensuring that controls related to Sarbanes-Oxley (SOX) are maintained and supported for the areas of responsibility
  • Bachelor’s degree required. Business Administration or related field strongly preferred
  • 7 or more years of progressive, hands-on and strategic management experience in deposit operations at a bank/financial services institution of at least $1 billion in asset size required
  • Must have extensive knowledge of
16

Deposit Operations Analyst Resume Examples & Samples

  • Process customer service tickets in a timely fashion and in keeping within SLA
  • Ability to service the customer with regard to treating the customer fairly, while maintaining operational, regulatory, and legal obligations
  • Ability to create customer communications with a keen attention to detail
  • Run monthly and quarterly reports that require customer follow-up via e-mail
  • Monitor and respond to customer e-mails received in the Deposit Operations inbox
  • Ability to identify and open production tickets with the vendor (FIS) for resolution and follow-up
  • Assist with monthly audit reports and reconciliations
  • Assist with operational projects as needed, to include address updates, monitoring e-mail bounce-backs, 1099 reconciliation, and minor account reviews
  • Maintain and update procedural documentation
  • Four-year college degree
  • 1+ year of experience in banking
  • 2+ years of Microsoft Excel is required
  • Able to handle a flexible list of task to be performed
  • Prior office operations experience
  • Ability to perform root cause analysis
  • Understanding of basic data analysis
  • General understanding of accounting and auditing
17

Dr-deposit Operations Analyst Resume Examples & Samples

  • Researches, designs and tests process/system for enhancement, development and maintenance of business and systems operations to provide direct cost savings to VyStar
  • Ensures deposit rate changes are timely and accurately updated on the system based on the effective date
  • Manages and plans the testing and analyzing of new and existing deposit products and programs, as well as department projects
  • Serves as project leader and directs department employees to plan and carry out assignments to successfully complete the software release, which includes testing and acceptance of the software release
  • Manages deposit portfolio related to system releases and patches and schedules regular follow-up reviews. Prepares reports and develops analysis tools to monitor and communicate to management about operational performance. Analyzes, researches and develops reports as required. Utilizes project management tools, workflow applications, and other technical resources to carry out work duties and presentment purposes
  • Maintains the Deposit Servicing Group’s projects by submitting technical projects and system requests and ensures these projects are followed-through, completed and documented
  • Compiles data and information and developing procedures, processes, or best practices relating to deposit servicing processes for operational improvement and the appropriate risk control environment
  • Analyzes the deposit portfolio on a regular basis, including account types, balances, volumes, etc., and prepares regular reports
  • Responsible for and serves as project leader for VyStar’s annual Tax Reporting processes. Communication, scheduling, review and assistance are key components in this annual project
  • Maintains the department’s transaction security level listing
  • Creates and prepares directional and training information for management and for dissemination to the Deposit Servicing Group and credit union employees as it relates to deposit products, services and processes
  • Maintains a monthly report of hours per project and reports this information to the Vice President
  • Formulates and maps business and functional requirements for workflow, project specifications or new applications or processes
  • Actively researches and maintains a working knowledge of the various regulations related to deposit operations such as IRS Regulations for IRAs, Regulation E, Regulation D, Regulation DD, Regulation CC, as well as VyStar policies and procedures
  • Addresses deposit systems and member issues that may arise and require quick analysis, queries, parameter changes, problem resolution, etc
  • Responsible for interacting with various system vendors and other analysts to maintain current version of software and identify how to implement VyStar’s strategies using these systems
  • Participates in strategic meetings and team projects geared toward the development of new products and services, and enhancing existing services. Serves as a technical advisor for deposit and member information data on our core system and other deposit applications
  • In conjunction with other Analysts, coordinates and directs user acceptance testing and roll out of applications in conjunction with the new release, product introductions or revisions, and testing system patches from our software vendor before installation of new software
  • Develops and maintains supporting procedures to maximize usage of all facets of the system and to increase knowledge to best support the department
  • Evaluates, responds to, and carries out resolutions to audit findings as defined by Management
  • Actively works with the Deposit Servicing employees on a periodic basis to evaluate work process, develop relationships, offer recommendations to the Manager, and increase knowledge of deposit operations
  • Responsible for maintaining a working knowledge of VyStar practices relating to project management and carrying out projects effectively, timely and in a documented format
  • Employs the highest caliber of confidentiality practices and risk controls due to the nature of the documents and information retained by VyStar
  • Manages a Self-Monitoring Program to ensure risk and priority items are carried out and accurately documented
  • Focus Focus your full attention by carefully listening to and observing client or member
  • Connect Consistently be friendly and approachable. Demonstrate your care
  • Understand Listen empathetically and ask questions (70%/30% rule)
  • Counsel Recommend solutions based on your member’s needs and objectives
  • Advance Ensure that member’s expectations were exceeded
  • Minimum of three (3) years of experience in a financial institution, preferably related to project management or as an analyst
  • Proficient analytical, problem-solving, organizational and time-management skills
  • Experience collaborating with work teams to accomplish goals and strategies is required
  • Knowledge of deposit regulations, state and NCUA regulations, and Florida statutes regarding deposit and credit union operations
  • Experience using Technology Reporting tools and workflow applications is preferred
  • Ability to identify gaps in deposit servicing and products and offer solutions
  • Must be able to maintain confidentiality of member information
  • Must be a motivated, detail oriented, able to manage a myriad of projects and work in a fast paced environment
  • Understanding of and ability to apply project management disciplines to manage a variety of projects
  • Proficiency with Microsoft products including Word, Excel, PowerPoint, and Outlook, and preferably a working knowledge of Microsoft Project
  • Attention to detail and ability to analyze data and communicate in a clear and concise manner
  • Professional communication and interpersonal skills and behaviors are required
  • Ability to provide directional or training information and to formulate reports and language for policies and procedures
  • Ability to adapt quickly to changing business demands as well as work independently
  • Two year college degree in business, computer science, mathematics, finance or accounting
  • A minimum of two years of experience performing analytical or similar duties may be substituted for one year of college
  • Four year college degree in business, finance, mathematics, computer science, or statistics fields
  • Continual training in Technology Reporting Tools and Workflow applications is desired
18

Deposit Operations Analyst Resume Examples & Samples

  • Works under limited to moderate supervision to analyze and solve mildly complex operational, systems-related, and/or customer issues
  • Identifies project requirements by interviewing customers, analyzing operations, determining project scope, and documenting results
  • Creates and maintains databases and management reports; analyze and interpret data to identify anomalies, trends and opportunities for improvements
  • May define user requirements and assist with user acceptance testing
  • Fully proficient in Microsoft Office (Word, Excel and Power Point)
  • Problem solving and investigative skills
  • Excellent organization and time management skills
  • Report writing, including charts, graphs, etc
  • Aptitude for math and the ability to review and understand numeric data, graphs, and statistics
  • Able to work equally well on self-managed or team-oriented projects
  • Proactive and adaptable
  • Excellent communication skills – must be able to translate complex issues to multiple levels in the organization
  • Ability to multi-task; able to prioritize and work accurately, flexibly and efficiently under pressure
  • Must be able to establish and maintain relationships at various levels across lines of business
  • Must be able to build and deliver recommendations to management
19

Director of Deposit Operations Resume Examples & Samples

  • Bachelor Degree in Finance, Accounting, Business Administration, or Economics
  • Minimum 10 years’ experience in Deposit Operations with mid to large Financial Institution
  • Strong analytical and process improvement capabilities with accomplishment of efficiency gains/cost savings
  • Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management
  • Ability to work under pressure and to strict deadlines. Ability to manage numerous simultaneous priorities in a dynamic and fast-paced environment
  • High level of professionalism, self-motivation and sense of urgency
20

Deposit Operations Lead Resume Examples & Samples

  • Primary responsibilities include
  • Independently servicing both internal and external customers by processing foreign currency sales, purchases, orders, replenishments and logs
  • ,Responding to branch inquiries on a wide variety of foreign currency services
  • Assist in training new hires
  • Researching problems and providing retail and internal departments with resolution within established time frames
  • Proactively advising management of impending problems or obstacles to meet service standards
  • Helping to minimize financial risk to the bank
  • Escalating all technical, system, or procedural issues related to Wall Street or BIC
  • 1 -3 years In-depth knowledge of Foreign Currency operations including Wall Street and BIC teller, systems and operations to successfully adhere to associated regulations and meet established time frames
  • Minimum 5 years banking and customer service experience
  • Superior knowledge of department computer applications and systems
  • Strong capacity to work independently
21

Deposit Operations Associate Resume Examples & Samples

  • Contract through December 2017
  • W2 basis only- No sponsorship
  • Tempe, AZ
  • Operations Associate must have a general ability to multi-task and support cross-functional teams
  • Bachelors Degree, or 3 years equivalent banking experience EEO Employer
22

Deposit Operations Utilit Resume Examples & Samples

  • Perform utility relief duties for Tech Center personnel when they are sick, on vacation, taking bonus days, on bereavement, or out for other reasons
  • Provide retail and headquarters staff with answers to inquiries regarding a very broad and challenging range of bank areas in an efficient and timely fashion via telephone, email, work queue, etc
  • Investigate and resolve customer problems and inquiries in a timely manner
  • Use computer programs to retrieve and log information, as well as to track and resolve problem areas and complaints
  • Participate in providing solutions for more effective and efficient methods for performing operations tasks and help develop and implement effective solutions to ensure quality customer service and a positive working environment
  • Maintain knowledge of deposit operations bank products and services and general operating procedures of entire bank
  • Cross train on and become proficient at performing the following tasks and other tasks that may not be listed or may be added as things change
  • Good knowledge of bank operations, policies and procedures
  • Excellent telephone voice and verbal communication skills
  • Ability to work under pressure and time restrictions
  • Ability to gather facts and draw a sound conclusion quickly for problem resolution
  • Ten-key calculator skills
  • Ability to type accurately and operate a CRT for high-speed input
  • Good knowledge of proof and encoding methods and procedures
  • Ability to communicate and deal professionally with branch personnel
  • Must be a motivated self-starter who can resolve problems with a minimum of supervision
  • Ability to understand complicated instructions and carry out those instructions with minimal assistance
  • Proficiency in various jobs within the Technology Center in order to provide utility relief
  • Ability to adjust to flexible working hours
  • Excellent reconciling skills
  • One to two years of job related experience
23

Deposit Operations Manager Resume Examples & Samples

  • 3-5 years previous Operations management experience
  • Bachelor’s Degrees in finance, accounting, business management or equivalent experience
  • Ability to work effectively with all levels of employees from clerical to managerial
24

Deposit Operations Teller Resume Examples & Samples

  • Ensures that all customer transactions are handled timely and accurately according to guidelines and security procedures are followed
  • Review electronic deposits for proper payee, proper endorsement and potential fraud
  • Review possible risk factors of the deposit – NSF, New Account, Stolen Checks, Stale Date, Forged or Counterfeit item
  • Review deposits for potential fraud trends
  • Approve deposits within individual limits
  • Place Reg. CC holds on deposits as required
  • Experienced decision making regarding approving deposits
  • Assists in all activities related to Deposit Operations
  • Daily monitoring and analysis of wire and ACH transactions
  • Perform daily review of potential fraud results from the Wausau Risk Monitoring system for electronic deposit capture
  • Set up all electronic deposit capture client limits with the Wausau Risk Monitoring system
  • Obtain approval from the Cash Management department on any electronic capture over deposit limits
  • Maintains a current understanding of Bank policies and procedures
  • Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z/Truth in Lending, Reg DD/Truth in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act
  • Assists in training Deposit Operations team members when necessary
  • High school diploma or GED required, unless age 18
  • Minimum of 2 years bank teller experience
  • Experience with customer banking transactions, including Reg CC funds availability
  • Ability to utilize personal computers and windows driven programs
25

Deposit Operations Associate Resume Examples & Samples

  • Responding to internal customer phone inquiries and emails in a professional and accurate manner
  • Completing account maintenance requests
  • Processing requests for Tax Levies & Garnishments
  • Assisting Banking Centers with appropriate resolution of deceased accounts
  • Balancing and reconciling of internal accounts
  • Researching and processing of ATM & Debit Card disputes
  • Resolving daily exception items (i.e. NSF/ODs, Unposts, Chargebacks, Stop Payments)
  • Reviewing over drafted accounts and performing necessary charge-offs, and reporting to collections
  • Research and resolve customer account adjustments
  • Assist in the creation and updating of procedures while routinely looking for ways to improve the process
  • Demonstrates the ability to learn rapidly and adapt quickly to new processes and technology
26

Operations Analyst, Deposit Operations Resume Examples & Samples

  • Check and security deposit processing
  • Maintain daily reports and productivity metrics as well as processing associated work-flows
  • Conduct random check validation
  • Monitor and follow-up missing reports with the vendor
  • Identify operational gaps/inefficiencies andescalate accordingly to Operations Supervisor
  • Check in-clearing and Fed adjustment processing
  • Research and handle escalated operational issues and client inquiries
  • Develop strong internal relationships with the synergies within the company
  • Overtime and possible weekends may be required on occasion
27

Deposit Operations Lead Resume Examples & Samples

  • Perform QC functions to ensure accuracy
  • Identify and create efficientcies
  • Train colleagues and conduct process confirmations
  • 5 plus year indexing/data entry experience required
  • 1 to 2 years of Leadership/Managerial experience preferred
  • Be a self-started and possess excellent written and oral communication skills