Operations Head Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations head job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

P Leuschke
30143 Abelardo Station
+1 (555) 737 1993
30143 Abelardo Station
p +1 (555) 737 1993
Experience Experience
05/2014 present
Boston, MA
Direct Custody & Clearing Operations Head
Boston, MA
Direct Custody & Clearing Operations Head
05/2014 present
Boston, MA
Direct Custody & Clearing Operations Head
05/2014 present
  • Being up to date with market developments (Tax, Corporate action)
  • Ensure Reconciliation of security and cash (SMAC v/s CDC and SMAC v/s Vault) are performed daily and all exceptions are investigated and resolved
  • Manage and coordinate with front office, clients and units team
  • Perform transactions pre-matching and send reports to custodians / local brokers (act as a backup)
  • Ensure all customers’ quarries related to Corporate Action / Settlements / tax / Billing are responded on timely manner
  • Billing is generated accurately and on a timely manner
  • Ensuring execution of Foreign Exchange execution (act as a backup
04/2009 02/2014
Los Angeles, CA
Cbna O&t Cfsi Operations Head
Los Angeles, CA
Cbna O&t Cfsi Operations Head
04/2009 02/2014
Los Angeles, CA
Cbna O&t Cfsi Operations Head
04/2009 02/2014
  • Checking and sign-off on daily AFTs
  • Assists Business and Operations on iCAP closures
  • Coordinate with business on process changes/improvements
  • Conduct Performance Review w/ CTNA Liab Ops for outsourced functions
  • Provides BOD agenda pertaining to Ops
  • Monitor/Address Customer Complaints Handling
  • Support business on process changes and automation
09/2005 01/2009
San Francisco, CA
Cbna-o&t-cfsi Operations Head
San Francisco, CA
Cbna-o&t-cfsi Operations Head
09/2005 01/2009
San Francisco, CA
Cbna-o&t-cfsi Operations Head
09/2005 01/2009
  • Approval for Trailer Fees
  • Fulfill MCA / ORI
  • Fulfill COB Activity
  • Review of OPBs (CFSI OPs Processes)
  • Authorization of SB IB Price
  • Review and approval for P&Ls
  • Approval of secured AFT forms
Education Education
Bachelor’s Degree in Related Disciplines With
Bachelor’s Degree in Related Disciplines With
University of Memphis
Bachelor’s Degree in Related Disciplines With
Skills Skills
  • Excellent managerial skills
  • Good Communication Skills
  • Ability to work under pressure
  • Banking Operations experience
  • Multi task oriented
  • Energetic/ time management skills
  • 12 years experience in financial services
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Global Screening Operations Head-aml Operations Resume Examples & Samples

  • Define the strategic direction, and design and implement the operating model for Name Screening in AML Operations
  • Determine the appropriate standards, risk trade-offs and efficiency levels for the function in conjunction with Compliance
  • Experience: 15+ years of managerial experience, preferably with 5+ years exposure to banking operations
  • 3+ years of management experience of a team of at least 50 people
  • Experience in settung up/ managing remote teams/global operations desirable
  • Understanding of sanctions compliance regulations
  • Working knowledge of analytical techniques in the name search area a plus
  • Understanding of screening tools and technologies available in the marketplace. Understanding of wire transfers, trade processing, SWIFT, ACH and Core banking customer platforms used in the bank
  • Track record of engaging with senior management of presenting ideas/proposal and gaining buy-in
  • Experience in managing complex, regional and global projects

Mys Ctsm Jb Non Voice Operations Head Resume Examples & Samples

  • Minimum education level: Diploma/Degree
  • Experience: Minimum 5-8 years of experience in managing - people, processes, audit/reviews and quality monitoring
  • You should possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with internal or external clients in varied geographies
  • Candidates with at least a diploma/degree (preferred) and 8-10 years experience in a financial service industry is preferred
  • Should have conducted reviews on control and quality metrics in a financial services industry and possesses strong understanding of risk and control – internal/external and environmental
  • Any service/quality certification from government or private institution is preferred

Cbna O&t Cfsi Operations Head Resume Examples & Samples

  • Authorization of Account Opening (Brokerage / Custody)
  • Authorization of Account Maintenance / Closure
  • Approval for daily CFSI CASA balances
  • Fulfill MCA / ORI
  • Review of OPBs (CFSI OPs Processes)
  • Checking and sign-off on daily AFTs
  • Review and approval for P&Ls
  • Coordinate and submit audit deliverables
  • Approval of secured AFT forms
  • Review of CFSI Lease Contracts
  • Review of SLAs / ICSA for Ops
  • Attend Audit Comm meetings
  • Coordinates w/ Corp. Secretary on operation requirements
  • Chairs quarterly meetings w/ Insurance Partners
  • Support clean-up activities (regulatory)
  • Chairs monthly Biz/Ops Meeting
  • Monitor Failed Trade Escalation
  • Review Expense Billings
  • Monitor Unsettled Coupon / Maturity / Call transactions
  • Address escalated AR/AP for Insurance
  • Capacity Plan
  • Clean Desk
  • CSS AP Attestation
  • Support COB Coordination
  • Assists Business and Operations on iCAP closures
  • Attend regular BIIC meetings and cascade operational concerns to the team
  • Experience with Investment and Insurance Process and Products
  • Strong Analytical, problem solving and multi tasking skills
  • Good communication skills, has the ability to interface with external and internal parties
  • Process and controls oriented

CIS Operations Head Resume Examples & Samples

  • Review audit scopes defined by managers in the team and Absa Internal Audit or
  • Work with Governance & Control officers to continuously improve the control environment which could include better efficiencies, process simplification, and automation including the adherence to compliance with policies and procedures as validated by accurate management information
  • Work with Governance & Control officers to ensure that all levels within the business are communicated to regarding the impact of any Regulatory changes
  • Conduct post mortem exercises and debriefing sessions and ensure a transfer of knowledge to other business units with the aim of preventing recurrence
  • Review the risk profile and appetite for the area together with the business unit head
  • Work with Group Operational Risk colleagues to obtain input and advice on how the control environment and be improved while improving productivity and cost efficiencies
  • Review the open or overdue audit and management assurance action items and agree with the business unit head to take ownership for closure and issue assurance of selected findings on a monthly basis. Work with the line managers of the impacted areas to expedite the closure of the items
  • 5 Years’ experience in the Investment management and administration/Financial
  • 3 – 5 years’ experience in the investment administration and operational areas of a

North Asia Hrss Operations Head Resume Examples & Samples

  • Comprehensive functional knowledge
  • 10-12 years experience in HR operations or shared services
  • Strong knowledge of HR systems: PeopleSoft, SumTotal, and Taleo
  • Seasoned experience in payroll, financials, and local regulatory requirements
  • Ability to rapidly apply technical and business techniques and knowledge
  • Knowledge of operationalizing high volume work transactions in an automated and re-engineered environment using Lean principles
  • Significant experience in risk control; proactive measurement, interfacing with auditors (internal and external) and developing and executing remediation plans

Consumer Operations Head Argentina Resume Examples & Samples

  • Senior Operations representative at the Consumer Business table
  • Lead projects and initiatives across the franchise and related with Consumer business or expense reduction
  • Working continuously in identifing processes improvement actions in order to improve the Operational Efficiency ratio
  • Ensures and adequate control environment, ensuring and implementing fluid transactions and operation at minimum or none operative losses
  • Ensure that all risks attached to the Argentina GCG activities, including product, operations, collections and customer contact, are regularly and properly evaluated, monitored and secured
  • Deliver the best customer experience for our clients through adherence to established SLA´s
  • Understands control disciplines and budget processes, and follows through a detailed tracking and execution within established targets
  • Develop our talent and establish a great work enviroment for our colleagues actively promoting Citi Culture and Values
  • Foster relationship between O&T and GCB Products areas to ensure synchronization strategy between areas
  • Degree in Business Administration, Accounting, Engineering, Economics
  • Senior to advanced level experience in this role with commensurable experience in people managemen
  • Sound understanding of theories and practices in multiple related subject areas
  • In-depth understanding of how own specialism integrates with the function and basic commercial awareness
  • Management responsibilities for multiple teams doing diverse activities (cross discipline)
  • Analytical thought needed to resolve issues in a variety of complex situations
  • Developed communication skills, ability to negotiate mainly internally and often at higher levels

AML Operations Head-latam Resume Examples & Samples

  • Bachelors Degree required, Masters & CAMS certification preferred
  • 10 years financial services/ products and people/process management experience; minimum 5 years AML
  • Must be proficient in MS Office, Access Databases, etc
  • Strong leadership, relationship building, people management and communication skills with the ability to influence at all levels of the organization
  • Must be fluent in Spanish and English. Portuguese a plus
  • Excellent problems solving abilities and analytical skills; proven ability to meet challenging deadlines

UAE GCG Operations Head Resume Examples & Samples

  • Lead Consumer Operations strategy and execution across UAE & Bahrain
  • Manage and co-ordinate activity with stakeholders in all aspects of Consumer Operations; especially interaction with the Consumer Business Manager and EMEA Operations Management
  • Make ‘Remarkable’ service delivery an integral part of operating culture with specific responsibility for customer service levels and complaints management
  • Dive and execute against identified Lean projects as part of Execution 2.0
  • Managing the call centers (Citiphone units) with more than 1.6 MM calls per year
  • Managing the collections function and jointly owning (with Risk) the NCL targets
  • Leadership of 400+ FTE across Dubai & Bahrain
  • Manage, optimize and control budget of $ 30 MM+
  • Monitor efficiency and drive productivity saves and re-engineering within the operations units and track actions through to resolution
  • Compliance: ensure all actions are executed in accordance with Citi policies and procedures, complying with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards
  • All operational processing i.e. all aspects of operations from account opening to statements to delinquent accounts
  • Interface to Technology partners
  • Undertake ad hoc projects as requested
  • Manage critical transformational projects
  • Work with other product operations heads and other regional consumer to reduce expenses, and improve customer experience
  • Take ownership for people management practices to ensure excellent employee experience in the course of the entire employee lifecycle (e.g. regular team and individual dialogues, training, coaching, other development opportunities, “Voice of Employee” actions, etc.). Keep managers accountable for the short and long term career and development of all staff. Ensure robust talent management, succession planning and diversity plans are in place
  • The successful candidate will have substantial experience in Citi Operations management
  • Experience of interacting with a demanding customer-base at senior levels and ensuring credibility is maintained through solid delivery against commitments
  • Experience of a financial services environment as well as
  • Excellent interpersonal, communication, leadership and management skills
  • Strong influencing skills and ability to work in an environment where priorities are frequently changing
  • Experience is more relevant than formal qualifications but degree level is desirable

CU Operations Head-mtn Resume Examples & Samples

  • To ensure that the Services Delivery Portfolio’s (Supply, Projects, Customer Support and Operational Assistance) is delivered in line with contractual commitments (SLA’s and other defined KPIs)
  • Ensure that CU/GCU governance are implemented and executed as per defined Governance Model for CU/GCU and Region – both internally and externally across all accounts (and Group if relevant)
  • Setting up and facilitate CU/GCU wide program’s as per Customer requirements
  • Setup and participate in selected strategic project delivery Steering meetings
  • Initiate and ensure that operational readiness is in place for new products within CU/GCU
  • Summarize and present service delivery portfolio performance at least monthly to the executive and senior stakeholders in both Ericsson and Customers
  • Monitor portfolio margins and cash flow to ensure in line with performance expectations per Business Line and initiate/follow-up actions when not meeting financial performance expectations
  • To ensure high quality in the monthly material forecasting in SAIDA
  • Manage escalations (SPOC) across all accounts and delivery organizations when delivery KPI’s are off track
  • Manage escalations to BU/DU’s/EP when there are product quality concerns from Customers and delivery organization
  • Monitor quality indices across the entire portfolio and ensure that corrective measures are implemented by responsible organizational unit. Ensure coordination between accounts in case of a CU/GCU impacting problem
  • Understand customer business delivery models to enable efficient delivery
  • To be aware of special events that may have a potential impact on the ongoing service delivery portfolios&#8217
  • Ensure that Inventory is managed across all accounts in line with Ericsson guidelines
  • Share good practices across all service deliveries and organizations
  • Perform project reviews/audits as per need bases to identify improvement areas
  • Highlight quality issues that may affect other service deliveries across CH/GCU
  • Clarify and manage customer and stakeholder expectations
  • Resolve conflicts (customer, external)
  • Develop and manage customer relations to improve customer satisfaction index. Identify pain and gain factors for customer
  • Understand operators’ financials and their business drivers
  • Actively contribute to simplify and improve processes, methods and tools
  • Vast experience from forecasting and dimensioning of delivery capacity based on business needs as well as implementation of delivery processes
  • Strong skills to drive operations across all areas of the portfolio
  • Strong innovative approach from vision to strategic direction for Region Operations, effectively balancing business need and cost efficiency
  • Ability to manage relationships at the highest level within Ericsson as well as the customer organization. Strong driver of one Ericsson
  • Clear understanding of capabilities needed for the Region as well as ability to attract, develop and retain competence based operations resources
  • Expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities
  • Expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and / or Operations

National Operations Head-sbi Cards Resume Examples & Samples

  • Partners closely with CEOs and the Senior Management Team to drive operational excellence and operations innovations
  • Drives key operational processes within the business and with partners while ensuring that financial and manpower budgets are not exceeded
  • Develops operations talent and engages with teams across all levels
  • Identifies new and expanded operations channels, actively participates and leverages operations forums
  • Creates processes to drive productivity through process reengineering
  • Partners with Compliance, Sourcing and Collections to drive operational and regulatory compliance in all areas of Operations
  • Monitors and drives adherence to inter JV SLA’s
  • Drive data driven analysis of customer complaints, process gaps and audit findings to plug gaps and enhance operational capability
  • Continually re-assess operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with other stakeholders and modify processes accordingly
  • Drive implementation of BCP for critical processes
  • Roll out robust & comprehensive BPMS across all units
  • Oversee recruitment, interviewing, selection and hiring processes to maintain adequate capacity
  • Actively develop a culture of continuous improvement, engage with team and wider stakeholders to drive organizational goals
  • Master’s Degree (MBA) from a reputed institute
  • 15+ years of experience in financial services
  • Excellent people management skills, educates, coaches and mentors direct reports & team members in developing key skills and leadership competencies
  • Proven track record in implementing change; ability to mobilise teams
  • Organizationally astute – ability to recognise and navigate through complex organisational matrices

CIB Operations Head Executive Director Resume Examples & Samples

  • University or post graduation degree in Accounting/ Finance/ Economics/ Business Administration
  • Minimum 7-10 years as Bank Operation senior manager
  • Strong managerial / leadership skills, ability to drive the change, think strategically and good influencing and negotiation skills to lead the group independently with Senior business partners and regulators on the ground (exhibit leadership, communication, interpersonal, problem solving, change management, etc.)
  • Strong technical and regulatory experiences (banking products, operations and procedures
  • Strong control mindset and understanding
  • Effective delegating, planning and time management skills to meet strict deadlines and team objectives
  • Adaptability in maintaining best standards practice and adjusting effectively to work within new work structures, processes or requirements
  • Ability to lead large teams and be a effective leader to groom, hire, train and retain people

CIB Operations Head of Securities Processing Asia Executive Director Resume Examples & Samples

  • Overall Department management including business planning, BCP management, headcount planning, cost management, budget planning and project prioritisation with cross LOB operations responsibility including Direct Custody, Global Custody, Equities and Prime Services
  • Responsible for shaping and implementing the functional strategies for the department requiring co-ordination across locations and teams, ensuring all stakeholders are engaged and in agreement
  • Responsible for the team control environment. Ensure all operating controls are in place and effectively managed and enhanced as needed within the changing landscape of a global operating model
  • Successfully lead teams through internal and external audits including SSAE16, GS007, Internal Audit and other periodic control reviews
  • Ensure all SLAs and other commitments are met or exceeded. Demonstrate Y-O-Y improvement in client service scores and a record in delivering client focused service improvement
  • Work with Global peers to ensure consistency of service, controls, metrics and reports for each region
  • Be able to articulate and document operational pain points or inefficiencies in current processes, business flows, system and organizational landscapes. Identify enhancements and efficiencies to deliver improved service to clients
  • Manage Department budget and financials. Identify and implement efficiency initiatives
  • Build strong working relationships with key senior stakeholders within each Line of Business and each function
  • Be able to interact effectively with all levels within the business. Communicate regular status updates to senior management within the Business
  • Lead the talent management process. Develop Talent plans to ensure focused and targeted development for high potential staff in the team
  • Relevant degree education preferred
  • At least ten years of experience in an Operations function within a Corporate and Investment Banking business
  • Proven experience leading large teams, across multiple locations with a good understanding of the Securities Processing lifecycle
  • A track record of working in a dynamic changing environment with the experience of learning, documenting and implementing new processes efficiently
  • Successful leadership and staff development including attracting and developing top talent
  • Capacity to multi-task, manage time effectively and work under pressure and to fixed deadlines with attention to detail in a fast paced environment
  • Able to articulate and clearly document business goals, strategies, operating models, functions and activities
  • Excellent communication skills both oral and written to management, clients and colleagues
  • Be able to influence at all levels within the business

Isg-icg KYC Operations Head Resume Examples & Samples

  • Extensive knowledge of AML/KYC policies and standards
  • Extensive knowledge of KYC/AML operational processes and procedures
  • Knowledge and experience of the technologies and processes used in Citi and SDLC
  • 10+ years’ experience in banking or finance
  • Considerable experience of dealing with senior management in a multi-function environment
  • Extensive experience in control/risk or Compliance
  • Excellent interpersonal + communication skills
  • Negotiation and Influencing skills
  • Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project )

Direct Custody & Clearing Operations Head Resume Examples & Samples

  • Ensure Regulatory reports are done on a timely basis
  • Filling out of client questioners as and when submitted / requested by the client
  • Ensure all customers’ quarries related to Corporate Action / Settlements / tax / Billing are responded on timely manner
  • Ensure Reconciliation of security and cash (SMAC v/s CDC and SMAC v/s Vault) are performed daily and all exceptions are investigated and resolved
  • Coordination with NCCPL and CDC on queries and issues
  • Coordinate with SMAC and SFE teams for enhancements and participation in UATs
  • Increase the STP rate with coordination with clients
  • Manage and coordinate with front office, clients and units team
  • GRRITT reporting
  • Coordinate for Record and Retention to ensure data is moved/ destroyed as per RandF policy
  • Perform transactions pre-matching and send reports to custodians / local brokers (act as a backup)
  • Monitoring of inflows / outflows of payments and timely payment from RTGS (act as a backup)
  • Trades affirmations on NCCPL system (act as a backup)
  • Authorization of Financial entries on Flex cube (act as a backup)
  • Ensuring execution of Foreign Exchange execution (act as a backup
  • Authorization of corporate action at events creation as well as payments of dividends, excess dividends/bonus are returned on a timely manner
  • Ensuring all dividend are received and paid out to clients on a timely manner
  • Authorization for repatriation of Income proceeds to Non-resident Clients (designated Bank)
  • Handling of Registration of physical shares with Companies / Registrars and conversion in to scrip less, ensure the process is handled in a timely manner
  • Tracking CGT payment/receipt on a monthly basis
  • Ensure annual tax file are prepared so the same can be shared to the clients’ appointed tax consultant
  • Billing is generated accurately and on a timely manner
  • Billing schedule is updated accurately as and when received from the client
  • Preferably with 2-3 years’ experience of working in Custody and Share Operations or Operations in an Asset Management firm
  • 12 years experience in financial services
  • Good Communication Skills
  • Multi task oriented
  • Excellent managerial skills

Markets Operations Head Resume Examples & Samples

  • Manage and ensure timely execution of basic operations related to Markets operations, including but not limited by loan operations, time deposits, conditional deposits, term deposits, foreign exchange, money market and securities operations
  • Manage and ensure timely and correct regulatory reporting
  • Manage and ensure compliance with internal rules and procedures while conducting daily operations (including Compliance, Anti-Money Laundering, and etc)
  • Manage and ensure update of exchange and securities rates in operational systems on a daily basis
  • Manage and ensure mandatory trainings timely completion
  • Manage and ensure that Team following and timely update internal departmental procedures in accordance with legislative requirements
  • Manage and ensure that Team following archival procedures
  • Manage and ensure maintenance and following DCFC (Daily Control Functional Checklist)
  • Process optimization where possible
  • Completion of additional tasks and requests from Line Manager
  • Three or more years` experience
  • Knowing of legislative and other normative legal acts of the Republic of Kazakhstan related to conduction of operations in Markets Operations
  • Knowledge of internal and corporate policies and procedures

Operations Head for Asia Resume Examples & Samples

  • The GCB Operations Head for Asia for the strategy and operations delivery for Asia Consumer Business (includes Retail Bank, Cards business, Mortgage Business and Small Businesses)
  • The incumbent leads a staff of approximately 15000 FTE with an expense budget of $600 MM
  • Create a vision and execution plan to transform the operational processes in a mobile first and forward compatible environment. This requires a re-imagination of current operating processes and policies, identification and deployment of new technology enabling a simplified client experience (e.g. Biometrics, Digital Acquisitions), and automation of manual processes (e.g. Robotics) with a view to significantly reduce the operations expenses for the business by 2020
  • Develop, enhance and improve operating controls and policies to support the objectives of delivering a cleaner year and always operating in control. This is especially important in a rapidly changing environment and introduction of new tools, varying regulatory frameworks across the 17 markets and Citi’s global standards and expectations on governance, compliance and control
  • Serve as a key member of the Consumer Leadership team in Asia and the Global Consumer O&T leadership team
  • Manage the operations to most effectively meet both financial and servicing goals for the region and Global Consumer Operations
  • Drive and influence decisions for initiatives that span multiple functions, business units or geographies, work closely with Senior Country Operations officers across the 17 countries to drive local execution based on strategic direction set by the region and global teams
  • Complete Operational or Business ownership in rapidly changing functional areas at large organizations with demonstrated cross-channel experience
  • Experience in dealing with stakeholders at senior levels
  • Ten plus years Business/Operational experience
  • Strong understanding of business procedures, financial services, and industry knowledge
  • Ability to navigate through the global framework, handle conflicting priorities and goals
  • Ability to balance multiple demands and work both independently and as part of a team to develop solutions
  • Effective people management skills with a proven track record of effective delegation, motivation, and employee and customer satisfaction
  • Professional maturity in dealing with all levels of management and staff
  • Ability to adapt to a rapidly changing environment
  • Superior execution skills and ability to drive results in a Business/Operational organization
  • Superior relationship management skills
  • Demonstrated ability to analyze operational processes/policies/trends and infer relevant business applications across a broad spectrum of stakeholders
  • Exemplary thought leadership skills; able to build and lead strategic initiatives
  • Excellent verbal and written communication skills; able to present information to senior level audiences in simple, logical business terms
  • Ability to work effectively in a team in order to coordinate and build consensus on standards and initiatives
  • Strong influencing and negotiation skills; able to facilitate a diverse set of senior executives to drive convergence to a common set of priorities and standards across Businesses
  • Ability to manage effectively in a matrixed and ambiguous environment
  • Detailed and highly organized with strong analytical skills; able to multi-task and set priorities
  • Demonstrated capability of leveraging technology in operational arena
  • Ability to establish a repeatable, reliable process to provide transparency into regional Business/Operations on a consistent and timely basis
  • Demonstrated people and thought leadership, managerial and interpersonal skills. Commitment to mobility and diversity

Mexico East & West Operations Head Resume Examples & Samples

  • Plans, develops and implements strategies to maximize the value of assets within a Region
  • Plans and develops country plans to ensure the appropriate space for corporate needs at the lower occupancy costs in the market and the disposal of excess / vacant areas
  • Ensures the effective operation and infrastructure to fully support the businesses within the portfolio managed, with the appropriate quality and added value to the customers
  • Ensures compliance with legal, regulatory, safety and environmental issues to maximize the value of portfolio of properties and safe operation
  • Delivers a proactive service to the business ensuring the business is communicated with at all times
  • Customer relationship management is one of the key responsibilities
  • Ensures full compliance with respect to the MCA and the risk and control procedures a key responsibility is to ensure all team members are fully aware, responsible and accountable
  • Key liaison between regional and local businesses and CitiBanamex Realty Services to ensure adequate implementation of the Company objectives
  • Key customer liaison with business managers to facilitate all occupancy needs and requirements which include new project development, corporate real estate services, portfolio analysis, renovation, space planning, relocation or consolidation of operations and disposition of surplus property
  • Direct responsibility for the Premises Operating Expenses of the assets. Establishes and manages the financial budgets (expense and capital budgets) of the properties. Ensures appropriate property expenses costs and control
  • Ensures reporting consistency, on time and quality from all countries under his responsibility
  • Approves projects related to the assets under his span of control in accordance with the countries strategic plans
  • Full knowledge and expertise in Real Estate disciplines (space planning, architecture, construction, engineering, etc.) and all related documents
  • Comprehensive knowledge and understanding of Safety and Security disciplines
  • Comprehensive knowledge of and understanding of Finance principles in order to manage the Operating Expenses, investments and capital gains/losses related to the assets
  • Knowledge and understanding of customer service, quality and continuous improvement principles
  • Knowledgeable of real estate law and related documents (contracts, deeds) couple with the ability to apply them to very complex business situations
  • Strong relationship management and consultative skills
  • Strong negotiating, strategic planning, customer service and communications skills
  • Strong management and leadership skills to direct and integrate a diverse and remote team, to achieve consistent and successful results
  • High clarity of direction, independent, innovative and proactive personality
  • English 90%
  • PC user
  • At least 10 years of real estate work experience in facilities management or related fields
  • At least 5 years of management experience
  • Bachelor degree, MBA or equivalent degree is desirable

EH&B Operations Head Resume Examples & Samples

  • Bachelor degree
  • At least 10 years experience where at least 5 year spent in Financial industry
  • Similar industry experience: General Insurance/ Life Insurance / Insurance broking will be a plus point
  • At least 5 years experience of managing team is a must

Securities Services Operations Head Resume Examples & Samples

  • Manage overall Securities Services teams, for effective and efficient daily operations, ensure smooth migration of activities, & implementation of new functions
  • Ensure day-to-day function of Securities Services Operations meet service offering targets, and include re-engineering initiatives, staff recruitment, training and oversee a range of functions and portfolios with continued stability whilst supporting growth and expansion
  • Provide leadership on business and technical issues across the organization
  • Generate ideas for, and contribute to, the development of new products and services
  • Actively participate in management forums and communicate appropriately to the departments
  • Provide regular formal and informal briefings on industry, company and department issues and opportunities
  • Graduate degree and/or demonstrated experience in tenure specifically in Securities operations and/or product
  • Minimum 10 years experience in operations and client facing experience, with specific expertise in Securities & Capital Markets operations being well regarded
  • Specific experience in global, regional and local Asset Servicing, Settlements and/or other Securities operations functions is advantage
  • Excellent leadership, supervisory and people management, organization, communication and negotiation skills
  • Proven In-depth knowledge and experience of Securities Services operations & products
  • Proven experience in tight management of risk and control, quality management and/or re-engineering
  • Strong sense of risk and control. Demonstrated ability to successfully manage teams in compliance with appropriate legal and regulatory requirements
  • Strong execution skills in a multi-tasking mode, including the ability to delegate and follow-up effectively
  • Demonstrated ability to manage & cover effectively in multi market , multi functions & hours work environment
  • Strong organizational skills, ability to work under pressure and priorities within tight deadlines
  • Able to communicate and influence at an appropriate level
  • Able to lead in, work for and manage effectively in a direct reporting and matrix reporting setting
  • Excellent interpersonal, written and verbal communication skills in English. Good command in Cantonese and/or Mandarin is a plus
  • Excellent problem solving and analytical abilities. Able to analyze moderate to complex securities related documentation
  • Strong client and stakeholder engagement. Able to partner with Operations, Technology, Product and other support functions at senior levels in setting strategy and priorities

TTS Operations Head Citi Colombia Resume Examples & Samples

  • This position jointly reports to the ICG O&T Head of Citi Colombia and the TTS Operations Head for the Andean Region
  • Human Resource Management & Talent Development
  • 7+ years of successful operational management experience
  • Bachelor's Degree or equivalent in experience
  • Spanish and English language skills Read/Write/Speak
  • Computer literate with proficiency in Microsoft Office suite
  • Knowledge of TTS products (Trade, Cash and Commercial Cards, Corporate Branches), processes, controls, Bank´s systems and infrastructure
  • Recognized as a strong leader who can manage a diverse team. Able to motivate/influence, build talent and organizational depth. Ability to develop and maintain environments that improve employee efficiency by engendering teamwork and creativity. Strong teamwork, communication and relationship building skills
  • Skilled in strategic cost management, including knowledge of Citi's budgeting and financial planning processes
  • Strategic planning skills; ability to conceptualize and execute on the business vision
  • Ability to work with multiple organizations and stakeholders, including Senior Management and diverse stakeholders
  • Working effectively in the face of ambiguity, shifting priorities and multiple deadlines. Strong problem solving skills
  • Experience in project management, leading teams, understanding of bank’s products and services, knowledge of systems of control

Securities Services Operations Head South Asia Resume Examples & Samples

  • Provide overall management and strategic leadership for Custody, Issuer & Fund Operations in South Asia
  • Lead a team of ~ 180 people across the 3 countries including people development, talent management, resource planning
  • Drive in-country and regional key priorities, strategic initiatives and re-engineering projects including DCC STP (Straight through processing) initiative, MTP (manual touch points) initiative, Custody Dashboard, Robotics Process Automation etc
  • Exhibit leadership to define and implement systems and processes that are aligned with business strategy and goals
  • Manage budgeting, planning, productivity saves and ensure expenses are maintained within the approved plan
  • Ensure strong relationship and engagement with business and various in-country or regional and global stakeholders
  • As a key member of the South Asia O&T Leadership team, partner with the South Asia O&T Head, the Business Heads and in-country/ regional peers to lead and drive the strategic transformation agenda not just for Securities Services Operations but also for the broader O&T franchise in South Asia
  • Ensure seamless client delivery and strong operational controls
  • Encourage and review high level controls and compliance of processes/policies. Closely monitor issues and escalations
  • Manage implementation of new market or regulatory changes and identify & mitigate various associated risks
  • Ensure Continuity of Business by ensuring strong contingency planning
  • Manage the client servicing team for in-flow/foreign and domestic clients
  • Partner with business to roll out new service offering and innovative product solution
  • Manage re-engineering and automation projects to enhance the service quality and deliver productivity saves
  • Drive employee engagement, share management updates, evaluate team performance, manage talent acquisition/retention, drive employee training etc
  • Chartered Accountant or Post graduate from premier B-School
  • Minimum 10 years work experience in operations / project management / execution/ work force management, with some experience preferably in Custody/Markets Operations
  • Strong influencer / motivator and good negotiation skills
  • Strong ability in effectively planning, managing operational risk, processes/controls and regulatory requirements
  • Demonstrated ability to review detailed analysis and present issues and/or solutions to key stakeholders
  • Need to be far sighted & forward looking; to be able to implement changes and manage risk to meet changing business requirements

Cbna-o&t-cfsi Operations Head Resume Examples & Samples

  • Brokerage Certification Approval
  • Authorization of MF Unit Prices
  • Authorization of SB IB Price
  • Monitor/Address Customer Complaints Handling
  • Approval for Trailer Fees
  • Fulfill COB Activity
  • Conduct Performance Review w/ CTNA Liab Ops for outsourced functions
  • Respond to complaints/concerns from the line pertaining to CFSI operations
  • Attend ARC Meetings
  • Coordinate with business on process changes/improvements
  • Approve CWTs
  • Bank SOA request
  • Ensure CFSI Corporate Docs are updated
  • Provides BOD agenda pertaining to Ops
  • Review Custody Fee Payments
  • Review OLA of Insurance Partners
  • Ensures that eDCFC and EG Tools are utilized
  • EERS review
  • Support business on process changes and automation
  • Represents Operations in CMPs

MU ANO FF Operations Head Resume Examples & Samples

  • Drives the FF business and operations in the MU to ensure fulfillment of customer delivery commitments
  • Manages a team of FF Managers and is second LM to the team of FF employees in the MU
  • Manages the overall business and operational delivery KPI associated with FF
  • Drives the FF Service Delivery model and mode of operation adoption in the MU
  • Performs the required FF resource management in the MU to ensure all the projects supported by FF will not have any resource gaps
  • Leads the team and projects to adherence to FF processes
  • PMP certification with 15 years PM experience in managing complex network rollout
  • Have strong business understanding with strong focus on cost and profitability
  • A change agent to implement new processes
  • Good understanding of the different technologies in Mobile Networks, IP Networks, and Fixed Network

ESC Latin Operations Head Resume Examples & Samples

  • Business Administration degree or similar (Operations Management, Management Sciences, Engineering Management, Technology and Management)
  • Minimum of 10 years progressive Purchase Order and Accounts Payable management experience in a global or multi-national organization
  • Knowledge of international procurement and accounts payable operations
  • Knowledge of risk mitigation and fraud prevention practices for operations
  • Ability to develop strong relationships, negotiate areas of difference and build consensus across the global organization as well as with external suppliers, as appropriate
  • Excellent knowledge and understanding of transaction processing areas, process design, data analytics and related systems
  • Knowledge of Oracle Financials/ERP or other major ERP systems
  • Lean / Six Sigma knowledge is required
  • Experienced in Procurement and Supplier Mgt
  • Fluent English & Spanish, written and oral
  • Expert level analytical skills with the ability to break complex subjects into manageable pieces, determine the status quo, business requirements and target a course of action
  • Advanced change management skills including stakeholder management, change curve and communication
  • Expert level consulting skills to include relationship management, customer satisfaction, understanding customer needs, building business cases, and facilitation
  • Advanced communication/presentation skills as well as the ability to collect and share constructive feedback
  • Must have advanced cross-cultural and cross-functional collaboration skills