Hotel Operations Resume Samples

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OH
O Hintz
Ottilie
Hintz
34957 Madison Centers
Dallas
TX
+1 (555) 170 9748
34957 Madison Centers
Dallas
TX
Phone
p +1 (555) 170 9748
Experience Experience
Detroit, MI
VP Hotel Operations
Detroit, MI
Muller LLC
Detroit, MI
VP Hotel Operations
  • Ultimately responsible for ensuring that all hotel operations are carried out professionally, to SBCOS and brand standards, and the highest level of services while maintaining the financial impact of such decisions and operations
  • Ensures that all assigned assets are properly maintained and protected and that life safety programs, PCI Compliance, and OSHA standards and practices are being enforced and followed
  • Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets
  • Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary
  • Works collaboratively with corporate support departments, and owners to build relationships and ensure effective, proactive communication with ownership representatives at all times
  • Oversees implementation of sales, revenue management and marketing programs in order to achieve and exceed established RevPAR goals
  • Critically analyzes all metrics (including but not limited to financial reports, GSS, STR, Quality Assurance Inspections, Financial Audits, Associate Opinion Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances and initiating corrective action
Los Angeles, CA
Director Hotel Operations
Los Angeles, CA
Thompson, Reinger and Emmerich
Los Angeles, CA
Director Hotel Operations
  • Aligns property Directors and Vice Presidents of Hotel with a high level MGM Resorts vision for quality, fiscal performance, and superior guest service delivery for existing and future properties
  • Provides leadership and resources to properties for the successful execution of the strategic goals in a complex environment
  • Leverages company subject matter experts for establishing and implementing key operational programs
  • Develops and maintains hotel operating policies, procedures and standards for each brand
  • Provides strategic input on operational issues that affect the organization as a whole. i.e., labor contracts, guest service issues, strategic continuous improvement opportunities, evaluation of potential alliances or partnerships, enterprise wide purchasing opportunities, etc
  • Facilitates and drives enterprise operations talent development and talent management initiatives to maximize bench strength, improve retention, and enhance career development for high performers
  • Participates in hiring process and provides recommendations for key operations leadership positions
present
Chicago, IL
Executive Director Hotel Operations
Chicago, IL
Dach Group
present
Chicago, IL
Executive Director Hotel Operations
present
  • Work closely with department supervisors / managers to identify / resolve inefficient operations
  • Promote and develop team oriented philosophy, stressing the importance for providing unparalleled commitment to excellence in service
  • Continuously evaluate staffing levels in accordance with business demand, providing recommendations for adjustments wherever possible
  • Provide input and execute strategic plan consistent with the strategic vision of the division and the property
  • Prepare monthly / annual departmental budget / forecast and provide supporting documentation to senior management’s review, when necessary
  • Develops guest service measurement standards to identify operational inefficiencies or areas of improvement
  • Develops and implements strategic plan and vision for the division consistent with Mandalay Bay Resort & Casino’s strategic vision
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of California, Irvine
Bachelor’s Degree in Business Administration
Skills Skills
  • At least 3 years in hotel operations and/or food and beverage managerial experience in a major hotel resort complex
  • Ability to work in a fast-paced, busy, and somewhat stressful environment, maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines
  • Ability to travel off-property and represent the company
  • Excellent verbal communication skills, outstanding writing, and public relations skills
  • Strong leadership qualities, sound judgment and superior decision-making and problem-solving skills, ability to perform a myriad of duties with diligence and attention to detail
  • Understanding of the legal ramifications and implication of various employee and guest actions, both in a bargaining and non-bargaining unit environment
  • Technical knowledge of hotel, food and beverage property management systems, technical knowledge of yield management system, and excellent working knowledge of Excel, Word, Outlook and Power Point
  • Ability to lead and mentor a team
  • Excellent customer service skills
  • Professional appearance and demeanor
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10 Hotel Operations resume templates

1

Hotel Operations Interns Resume Examples & Samples

  • Be proactive with Guests to answer questions and be flexible in handling Guest situations
  • Everyone plays the role of custodian to keep front stage area and back stage area clean
  • A team player and able to handle problem individually
2

Franchised Director of Hotel Operations Resume Examples & Samples

  • Managing associates in a upper luxury brand in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
  • Accountable for reviewing and implementing processes for the Brand BSA audit,
  • Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations
  • Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets
  • Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values
  • Ensure prompt and appropriate response to conflict management
  • Evaluate and support proper staffing levels and positions to ensure the success of the hotel
  • Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies
  • Ensure consistent and stabilized systems and processes for the customers
  • Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies
  • Implement succession planning within each direct report to provide new opportunities as associates develop
  • Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate
  • May assume the responsibilities of the General Manager in his/her absence
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested
  • Travel to attend corporate training, meetings and other event(s) as deemed necessary
  • Mobility -must be able to accomplish any task required of associates within assigned departments
  • Driving required as necessary
3

Director, Hotel Operations Rooms Resume Examples & Samples

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
  • Responds to and handles guest problems and complaints in addition to analyzing service issues and identifies trends
4

Franchised Director of Hotel Operations Resume Examples & Samples

  • Maintains open channels of positive communications for all levels (line employees through General Manager) and monitors employee relations
  • Conducts weekly Ops Meeting
  • Maintains MOD program
  • Maintains Positive, cooperative relations with F/B dept, working with F/B Manager to continually refine and improve offerings
  • Establishes and maintains positive civic, community, governmental and local business contacts
  • Aids in establishing a positive relationship between Hotels and the property owners
  • Ensure all required licenses, permits, contracts, insurance inspections, are in proper order, with the assistance of legal counsel and Controller
  • Ensure the prompt and proper submission of all corporate, divisional and governmental reports required
  • Survey and perform property inspections on a daily basis by visually identifying areas of the Hotel for needed improvements such as guest rooms, public areas and restaurants
  • Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
  • Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting
  • Ability to listen effectively and to speak English clearly
  • Hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action
  • Ability to read and communicate verbally and in writing and prepare complex occupancy reports
5

Administrative Assistant Hotel Operations Resume Examples & Samples

  • Key Responsibilities
  • 1 year of administrative assistant experience preferred
  • Must be able to accurately type 35-45 wpm & have the ability to read, interpret, write and evaluate reports in written, oral, diagram or schedule form
  • Strong knowledge of LMS, Microsoft Word, PowerPoint, Outlook & Excel
  • Must have excellent communication & phone skills
  • Maintain confidentiality of sensitive information and establish/maintain effective working relationships with staff
6

Director of Hotel Operations Resume Examples & Samples

  • Sales experience required
  • Thorough knowledge of Front Desk, PBX, Concierge, Valet, and Bell Desk operations
  • General knowledge of Housekeeping, Transportation, Laundry, Wardrobe, Garage, and Gift Shop operations
  • Ability to work with Marketing, Player Development, and Advertising functions in developing, implementing, and meeting established financial goals
  • Proven ability to hire and motivate all levels of team members
7

Director of Hotel Operations Resume Examples & Samples

  • Demonstrates and zealously drives guest satisfaction for the brand’s target customer
  • Identify cost saving opportunities throughout operations to drive profitability
  • Leads the Vancouver Marriott Pinnacle Hotel to be #1 amongst all Marriott brands in the Western Canadian region
8

Director of Hotel Operations Resume Examples & Samples

  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
  • Experience working in a hotel/condo/residential environment
  • Luxury experience
  • Pre-Opening experience
  • Bachelor's Degree or higher
9

VP Hotel Operations Resume Examples & Samples

  • Ultimately responsible for ensuring that all hotel operations are carried out professionally, to SBCOS and brand standards, and the highest level of services while maintaining the financial impact of such decisions and operations
  • Acts as a senior leader to hotel teams. Must be dynamic, experienced and motivated mentor to property General Managers and their management teams, as well as ensuring their hotels are continually in line with and carrying out the strategic goals and direction of the organization
  • Sets short-term and long range goals in tandem with Executive Team and GM's to aid and achieve each property’s defined performance metrics
  • Works collaboratively with corporate support departments, and owners to build relationships and ensure effective, proactive communication with ownership representatives at all times
  • Critically analyzes all metrics (including but not limited to financial reports, GSS, STR, Quality Assurance Inspections, Financial Audits, Associate Opinion Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances and initiating corrective action
  • Champion of SBCOS Standard Operations Procedures and policies are followed in compliance with company, Local, State and Federal Labor Law Compliance
  • Ensures that all assigned assets are properly maintained and protected and that life safety programs, PCI Compliance, and OSHA standards and practices are being enforced and followed
  • Bachelor’s degree in a related field from an accredited university/college plus at least eight (8) years of related experience in branded hotels is required
  • Direct hotel Operations Management 8 years
  • Experience working with both branded hotels is required
  • Excellent Leadership Skills
  • Must be an excellent communicator and able to identify mark trends and adjust business strategy accordingly
10

Japanese Speaking Hotel Lodging Operations Resume Examples & Samples

  • The ability to speak conversationally in Japanese is REQUIRED for these positions
  • Valet roles require a valid Driver License and no moving violations in the past 12 months
  • Previous experience in a Front Desk, Call Center or similar role for Front Office & PBX positions
  • Recreation Host/Hostesses must be able to carry up to 15-20 lbs. and handle weight up to 50+ lbs
  • Demonstrated excellent Guest Service and service recovery abilities
  • Ability to anticipate Guests needs and act accordingly
  • Adept at troubleshooting and ability to own and calmly handle difficult situations
  • Speed, accuracy and efficiency are required and ability to work well under pressure
  • Must have enthusiasm and possess excellent guest service skills
  • Previous experience in a fast paced high volume environment
  • Must be detail oriented and able to multi task
  • Previous Hotel Front Office experience with an understanding of Hotel Guest Service Operations roles
  • Previous Bell Services/Valet experience in a hotel environment
  • Previous experience in a Spa or similar environment
  • Previous experience in a Merchandise location or similar environment
11

VP Hotel Operations Resume Examples & Samples

  • Directs and manages all functions performed within the Hotel Division operation
  • Develops and implements strategic plan and vision for the Hotel Division with alignment to Property and Company strategic plans
  • Provides leadership in the development and monitoring of fiscal budgets and strategies to produce both short-term and long-term profitability
  • Provides leadership and direction in the development, execution, and measurement of guest service standards within the Hotel Division consistent with the company’s SHOW service standards
  • Develops a culture that promotes effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, employee satisfaction, inclusion and diversity
  • Works closely with supervisory/managerial staff to develop overall skills/growth (bench strength). Promoted and develops team orientated philosophy, stressing the importance for providing unparalleled commitment to SHOW service
  • Directs the research, development, evaluation, and implementation of new products consistent with continuous improvement standards for services, technology, and processes to ensure Hotel Division’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
  • Works closely with department management to ensure the establishment of sound operational business practices that produce positive methods which ensure all projects/assignments produce quality results, remain within budgetary constraints, and meet targeted deadlines
  • Monitors and reports financial gain/loss as part of the Daily Operating Report
  • Provides oversight for cost proposals and cost estimates for equipment, systems, and procedural changes as needed
  • Ensures regulatory compliance through established policies, procedures and audits
  • Maintains effective communications with all subordinates
  • Conducts staff meetings on a regular basis to review department progress on projects and assignments
  • Establishes the parameters that empower managers/supervisors with the authority to accomplish the duties of their assigned positions
  • Performs other management duties as required
  • Bachelor’s Degree in Hotel Administration or related field, or equivalent work experience
  • At least 10 years previous hotel management experience at a major hotel/casino, resort or similar environment
  • In-depth knowledge of all disciplines within the Hotel Division including regulatory standards and compliance
  • Strong ability to analyze and decipher statistical data
  • Understanding of Hotel Operations technology
  • In depth knowledge of all job descriptions, roles, and responsibilities
  • Proactive management style with the proven ability to
12

Senior Hotel Operations Analyst Resume Examples & Samples

  • B.S. Degree or equivalent in Hospitality or Business related field preferred
  • A minimum of two (2) years experience in hotel operations, preferably in analytical capacity preferred
  • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
  • Excellent PC and spreadsheet skills
  • Strong organizational skills. Detail oriented, innovative, flexible, thorough, task oriented, can work independently with minimal direction
  • Must be flexible, able to handle multiple tasks, and establish priorities effectively
  • Must be able to access all areas of the casino as part of the requirements to perform duties as listed above
13

Director Hotel & F&B Operations Resume Examples & Samples

  • Provide input and execute strategic plan consistent with the strategic vision of the division and the property
  • Participate in the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality / gaming environment
  • Direct Human Resources responsibilities including creating a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements
  • Ensure adherence to customer service standards within established departmental policies and procedures
  • Evaluate and correct / modify systems and structures which create problems or impede commitment to excellence in service
  • Work closely with supervisory / managerial staff to develop overall skills / growth
  • Promote and develop team oriented philosophy, stressing the importance for providing unparalleled commitment to excellence in service
  • Closely monitor occupancy, rates, and demand forecasts, making recommendations concerning current and future rates
  • Inform General Manager of any issues / concerns, which may adversely affect the operation
  • Stay current, knowledgeable and abreast of the latest in industry equipment, technology and techniques
  • Research and analyze existing data and trends, and take action to reduce costs and increase hotel and food and beverage revenues whenever possible
  • Develop short and long-range departmental objectives
  • Monitor, document and notify the General Manager of any problems which may impact or jeopardize the achievement of current and future departmental objectives
  • At least seven (7) years of relevant work experience
  • Bachelor Degree in Hospitality Administration or Business Management or equivalent education and experience
  • At least 3 years in hotel operations and/or food and beverage managerial experience in a major hotel resort complex
  • Ability to work in a fast-paced, busy, and somewhat stressful environment, maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines
  • Ability to travel off-property and represent the company
  • Excellent verbal communication skills, outstanding writing, and public relations skills
  • Strong leadership qualities, sound judgment and superior decision-making and problem-solving skills, ability to perform a myriad of duties with diligence and attention to detail
  • Understanding of the legal ramifications and implication of various employee and guest actions, both in a bargaining and non-bargaining unit environment
  • Technical knowledge of hotel, food and beverage property management systems, technical knowledge of yield management system, and excellent working knowledge of Excel, Word, Outlook and Power Point
  • Interpersonal skills to effectively communicate with all business contacts
  • Ability to effectively communicate in English, in both oral and written forms
14

Executive Director Hotel Operations Resume Examples & Samples

  • Develops and implements strategic plan and vision for the division consistent with Mandalay Bay Resort & Casino’s strategic vision
  • Provides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both Short-term and long-term profitability for Mandalay Bay Resort & Casino
  • Provides leadership and direction in the development, execution and measurement of guest service standards consistent with the company’s SHOW service standards
  • Directs the research, development, evaluation and implementation of new products, services, technology and processes to ensure Mandalay Bay Resort & Casino’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
  • Provides leadership for the division’s Human Resources responsibilities to include
  • Bachelor’s Degree in Hotel Administration, Business Management or other equivalent field
  • 5+ years previous experience in hotel operations management at a major resort complex
  • Previous operations experience in a high volume and fast paced environment
15

Executive Director Hotel Operations Resume Examples & Samples

  • Provide input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short term and long-term profitability for the property
  • Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards and brand attributes
  • Respond to customer service interactions in a professional and timely manner, achieving positive guest / problem resolution
  • Prepare monthly / annual departmental budget / forecast and provide supporting documentation to senior management’s review, when necessary
  • Monitor departmental expenditures; prepare justification for budget variations and projected increases for new projects
  • Work closely with Hotel Revenue and implement necessary rate changes to maximize hotel revenues
  • Participate in developing marketing strategies to increase volume and market share; investigate potential opportunities for incremental revenue whenever possible
  • Work closely with department supervisors / managers to identify / resolve inefficient operations
  • Inform Vice President of Hotel Operations of any issues / concerns, which may adversely affect the operation
  • Research and analyze existing data and trends, and take action to reduce costs and increase hotel revenues whenever possible
  • Monitor, document and notify the Vice President of Hotel Operations of any problems which may impact or jeopardize the achievement of current and future departmental objectives
  • Continuously evaluate staffing levels in accordance with business demand, providing recommendations for adjustments wherever possible
  • Bachelor’s Degree in Hospitality Administration or Business Management required
  • Five or more years in hotel operations managerial experience in a major hotel resort complex required
16

Executive Director Hotel Operations Resume Examples & Samples

  • Provides operational direction to the hotel guest service departments, including managing third-party business relationships with relevant Front Office business partners
  • Develops standards for service recovery and may be involved in escalated issues or special requests to expedite the resolution of problems and ensure customer satisfaction
  • Develops guest service measurement standards to identify operational inefficiencies or areas of improvement
  • Oversees and approves hotel rate changes as appropriate, based on hotel occupancy, market mix, demand forecasts, trends, etc
  • Provides leadership and direction in the development, execution and measurement of policies and guest service standards consistent with the company’s SHOW service standards to increase the quality of service
  • Provides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short-term and long-term profitability
  • Delegate projects and tasks to subordinates consistent with departmental and company policies
  • Maintains effective communications with all team members. Conducts staff meetings on a regular basis to review departmental progress on projects and assignments. Establishes the parameters that empower managers/supervisors with the authority to accomplish the duties of their assigned positions
  • Develop succession plans for departmental leadership, frequently reviewing career objectives, leadership strengths, identifying personal constraints for improvement and career obstacles in an effort to cultivate future leaders for MGM Resorts International
  • Ensure all policies, procedures and gaming regulations are adhered to and consistently followed
  • Manage Human Resources responsibilities for assigned department that creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
  • Advanced knowledge of Property Management System and AAA Five Diamond Standards
  • Bachelor’s Degree in Hotel Administration or related field
  • 8 years of Hotel Management experience, or equivalent combination of education and experience
  • Advanced knowledge of AAA Five Diamond Standards
17

RVP Select Hotel Operations Resume Examples & Samples

  • Operating the hotels optimally, as measured by the following key performance indicators
  • Provide the VP Select Hotel Operations, Americas with insights and market intelligence to help shape strategy and tactics in all areas
  • When necessary, involved in high-level associate and guest relations issues including service recovery and communication
  • Monitors the progress of Strategic Priorities and support the General Managers to address underperforming areas as needed
  • Serve as liaison between General Managers, 3rd party management companies and Owners in business review meetings and owner relations in collaboration with colleagues at Hyatt in the areas of Sales, Field Marketing and Revenue Management
  • Involvement and oversight in the Property Improvement Plan execution, where applicable
  • Responsible for the successful opening of new hotels
  • Visits hotels on a periodic basis to meet with General Managers, hotel leadership team, hotel colleagues, owners & asset managers
  • Supports and fosters an environment of creativity and innovation aligned with our brand standards and initiatives
  • Ensures hotel leaders are driving increased levels of technology use (GEM, Colleague Advantage, Reimagining Check In, etc.) to positively impact NPS and supporting metrics
  • Ensures that the hotels are a true and authentic representation of the relevant brand image as defined by the Hyatt Brand Lens
  • Involved and chair Focused Improvement Plan meetings (Stage 1 and Stage 2)
  • Conduct Purpose and START presentations with all new GM’s, management companies, owners and asset managers at the host hotel
  • Attend new owner orientation to interact with the new colleagues in our brands
  • Ongoing calls with hotels and regionally as appropriate
  • Handling, facilitating and coordinating requests/issues that surface with our Franchisee community, which need attention and successful resolution
  • Owner Relations
  • 5 years hospitality experience in a leadership position
  • Prefer applicant with experience in the operation of Select hotels
  • Intermediate to Advanced proficiency in Word, Excel, Powerpoint
18

Director Hotel Operations Resume Examples & Samples

  • Bachelor’s degree or equivalent education and experience
  • Seven (7) years of leadership in hotel operations management experience
  • Excellent customer service and interpersonal skills
19

Manager Hotel Operations Resume Examples & Samples

  • Assists with developing detailed operating concepts, requirements, and expectations for new hotels based on established service standards, policies, and procedures
  • Assists with establishing operating policies, procedures, and standards for MGM Hotel Operations to provide continuity of service levels and expectations
  • Partners with Director Hotel Operations to optimize profitability across the company through delivery of guest service standards, labor efficiencies, operational best practices, and employee development
  • Provides strategic input on operational issues that affect the organization as a whole. i.e., labor contracts, guest service issues, strategic continuous improvement opportunities, evaluation of potential alliances or partnerships, enterprise wide purchasing opportunities, etc
  • Determines operating requirements, specify operating consumables and supplies, review FF&E specifications and creates service expectations for properties under design and development
  • Liaise with property’s division heads to support operations in existing hotels and to ensure consistent operations, address issues, and identify strategic planning considerations
  • Conducts on-site training of employees for opening hotels to ensure service expectations are achieved and consistent
  • Helps to facilitate training programs for hotel operations employees consistent with MGM Resorts International Operations policies, procedures, and standards
  • Partners with Director Hotel Operations to create and implement measurements for guest service standards, guest satisfaction surveys, and financial performance information to assist in the refinement and continuous improvement of guest experiences
  • Develops and maintains workflow planning across all hotel strategy initiatives
  • Manages workflow to help ensure teams are adequately resourced and are able to meet overlapping timelines
  • Works closely with property hotel operations, strategic initiatives, hotel strategy, enterprise analytics, and other functional areas throughout the organization
  • Partners with hotel leadership team and business operators to assist in developing planning processes for property and divisional projects to ensure alignment on strategic goals and tactics, financial objectives, and organizational priorities
  • Facilitates collaboration between departments/divisions and their leadership teams throughout project lifecycles
  • Collaborates with company subject matter experts to gain key insights, comments, and direction to ensure development projects deliver highly functional units
  • Develops relationships with and provide constant and consistent communications to ownership, corporate teams and properties
  • Shares best practices and lessons learned to promote continuous process improvement
  • At least 5 years of experience or practical training in multiple areas such as Front Desk, Housekeeping, EVS, Guest Services, PBX and Bell/Door
20

Director of Hotel Operations Resume Examples & Samples

  • Plan, develop and direct the staffing, supervision and training of all personnel within Hotel Operations
  • Develop and administer appropriate hotel area budgets and produce forecasts
  • Manage payroll and control other expenses to encourage profitable results while maintaining departmental effectiveness
  • Maintain a high level of service and correct operation procedures
  • Ensure staffing requirements are adhered to
  • Supervise, plan and direct daily activities of managers
  • Ensure all employees comply with all rules, regulations and procedures
  • Ensure all incidents are reported accurately and in detail
  • Ensure a safe working environment for all employees
  • Conduct performance reviews on all managers annually
  • Plan departmental meetings and promote teamwork
  • Ensure all disciplinary action is administered
  • Coordinate activities and correct problems with departments
  • Conduct periodic roundtables with departmental personnel in order to receive feedback on effectiveness of operations
  • Responsible for promoting positive Guest relations and resolving guest complaints
  • Responsible for compliance with all regulatory requirements within areas of responsibility
  • Maintain positive, hospitable relations with both internal and external guests
  • Perform other job related duties as may be assigned