VP Operations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the vp operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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NL
N Langworth
Naomi
Langworth
9855 Kiara Squares
Philadelphia
PA
+1 (555) 828 3373
9855 Kiara Squares
Philadelphia
PA
Phone
p +1 (555) 828 3373
Experience Experience
01/2014 present
Boston, MA
VP, Operations
Boston, MA
VP, Operations
01/2014 present
Boston, MA
VP, Operations
01/2014 present
  • Responsible for business operations project(s) including the development of projects and objectives, leading project initiatives, coordinating resources and staff involvement, providing oversight and direction and ensuring project completion. Business operations projects and assignments may involve, but are not limited to, such areas as program management, business development, contract and functional management, proposal support, acquisition integration and other areas
  • Prepares and executes annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively
  • Working cross-functionally to identify and triage digital platform incidents management and triage
  • Monitors the condition and maintenance of the warehouse, fleet services, equipment, software, ammonia refrigeration system, HVAC systems, fire protection, and office by ensuring that all are kept consistent with the safety, security, sanitation and appearance standards set by Sysco in an effort to reduce or eliminate operations-related injuries or accidents, damage/loss of product or equipment, and unnecessary costs. Ensures contingency systems/practices/protocols are in place to eliminate business disruption
  • Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management
  • Confidentiality Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records. Confidentiality
  • Developing executive reporting on status and progress of Digital Solutions team
07/2011 08/2013
Philadelphia, PA
VP Operations
Philadelphia, PA
VP Operations
07/2011 08/2013
Philadelphia, PA
VP Operations
07/2011 08/2013
  • Prepare and manage annual 10MM+ operational budget, reporting on progress to provide transparency and proof to our board, donors, partners and volunteers
  • Partner with OS Finance, Strategy and Communication teams to share annual and 3-year goals, strategies and initiatives throughout the OneSight organization and its reporting structure
  • Support the efficient management of the OneSight global supply chain and inventory to reduce costs while maintaining the highest global quality standards
  • Support the specialized engagement of volunteers, while increasing localized opportunities for volunteer calls to action
  • Lead the ongoing technology audit for enhancement of OneSight operational programs and provision of care
  • Support strategic planning within OneSight, including 3-year planning and measurement/reporting of established KPIs
  • Assist with the development and execution of annual business plan, while looking for new ways to improve operations
10/2007 02/2011
New York, NY
VP-operations
New York, NY
VP-operations
10/2007 02/2011
New York, NY
VP-operations
10/2007 02/2011
  • Provide coaching, counseling and direction to direct reports to ensure their continued professional growth and development
  • Manage a strong professional relationships with team members, portfolio managers and Key Stakeholders
  • Create and roll out defined processes in these work-streams (where currently processes may not exist)
  • Partners with other senior management to develop short and long term strategies and is responsible for implementing these strategies
  • Assist with merger and acquisition transitions
  • Participates in decision-making processes by collaborating with leaders from the governing body, health system mgmt., hospital leadership council, medical staff and clinical areas in developing the hospital's strategic plans, budgets, resource allocation, operation plans and policies
  • Workforce and Capacity Planning for BTCI
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of California, Santa Barbara
Bachelor’s Degree in Business Administration
Skills Skills
  • Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
  • Excellent presentation, written and interpersonal communication skills as well as the ability to clearly communicate
  • Demonstrated ability to create and maintain strong business relationships internally and externally
  • Strong reporting and analytical skills / experience; ability to identify, analyse, and report on critical metrics and KPI's
  • Strong change management skills and experience
  • Ability to network and build relationships to grow the business
  • Strong problem-solving skills; encourages new innovative solutions when appropriate
  • Strong communication skills (verbal, listening, writing, presentation)
  • Strong organization skills
  • Ability to effectively manage and support change
Create a Resume
1

VP, Operations Project & Risk Manager Resume Examples & Samples

  • Strong risk management and control mindset. Individual needs to be performance-driven, proactive, with proven ability to take on challenges, set and execute agenda. Ability to communicate effectively and confidently across all levels
  • Evaluate and identify areas of risk across the organization. Identify and implement best practices and in some cases help shape the investment agenda
  • The scope of the role is limited only by the capacity of the incumbent to add value across the wide scope of Global OTC Clearing Operations. Flexibility of thought and a willingness to engage in a wide range of issues at all levels of detail will be vital
  • Ability to multi-task, prioritize and be flexible to changing priorities. Result oriented and tenacious
  • Ability to deliver on plans, complete next steps and resolve issues in a timely manner
  • Ability to confidently face off to senior management across divisions
2

VP Operations Resume Examples & Samples

  • Prepare and manage annual 10MM+ operational budget, reporting on progress to provide transparency and proof to our board, donors, partners and volunteers
  • Partner with OS Finance, Strategy and Communication teams to share annual and 3-year goals, strategies and initiatives throughout the OneSight organization and its reporting structure
  • Partner with OS Strategy on implementation and operational execution of current and scalable sustainable programs, in Africa, Asia, and the US
  • Provide program leadership and operational excellence for charitable projects, including global and vision van clinics, and voucher program
  • Support the efficient management of the OneSight global supply chain and inventory to reduce costs while maintaining the highest global quality standards
  • Motivate Ops team members and Luxottica & Industry partners to high levels of social impact and innovation, creating best-in-class patient and volunteer experiences
  • Support the specialized engagement of volunteers, while increasing localized opportunities for volunteer calls to action
  • Lead the ongoing technology audit for enhancement of OneSight operational programs and provision of care
  • Support strategic planning within OneSight, including 3-year planning and measurement/reporting of established KPIs
3

VP-operations Resume Examples & Samples

  • Mission, vision, objectives for Global Finance Operations
  • Team structure and job descriptions
  • Policies & procedures, standards, framework
  • Manage operations and projects communication processes to ensure that all processes are applied and followed, ensure continuous improvement of the communication stream and apply any new relevant process/ operating model changes
  • Working in partnership with Finance, Technology and Lines of Businesses to define/ updating operating model changes driven by strategic projects and Change Management process
  • Quality control policies & practices ensure that latest quality standards are followed and enforced within the organization
  • R-CSA process compliance , including risk assessment of project controls and policies , ensure proper execution of processes throughout the projects lifecycle
  • Ensure necessary Operations or Project awareness and training for the relevant employees, and team members
  • Creating and promoting a collaborative environment within Operations team, where knowledge and skills are shared to facilitate efficient and timely delivery of objectives
  • Must possess extensive knowledge and expertise in program/project management, portfolio management, systems development methodology with demonstrated success at achieving results and keeping initiatives on track
  • Required skills to develop and deliver scorecards, presentations and training sessions
  • Ability to understand both the business and technical requirements, to participate within various Operations, Projects and technology forums, interpret ting the changing environment
  • Strong technical skills such as Access, Excel, Power Point, Visio
  • Demonstrate superior problem solving and decision making skills
  • Candidate must identify issues, seek solutions and gain consensus regarding outcome
  • Ability to think outside the box and balance strategic objectives with the need to make interim tactical choices in order to sustain progress
  • Manage and deploy initiatives by influence
  • Ability to work independently and multi task
  • Post Graduation degree is required
  • Financial product knowledge desirable
  • Knowledge of database systems (e.g. MS SQL Server 2000, Oracle) and database concepts ( Optional)
4

Senior VP, Operations Resume Examples & Samples

  • Define and prioritize key strategic objectives in coordination with partners throughout the organization to provide decision support through high quality business forecasting, operations and analytics processes
  • Lead a team of high performing finance and business analysts to accomplish the goals and objectives of the business
  • Create highly sophisticated analytic frameworks and functional models to forecast the business and provide recommendations for solving key business problems
  • Develop and maintain KPIs and business dashboards to enable performance management and facilitate accountability
  • Deliver timely, accurate and effective analysis and reporting of financial and operational performance to executive and senior management
  • Ensure reports provide actionable insight into the levers of the business
  • Track performance relative to budgets, schedules, milestones and performance targets
  • Participate in senior management meetings; prepare and distribute relevant documents, reports and plans in a timely manner
  • Perform operationally focused financial analysis and intelligence gathering to support strategic and business development initiatives
  • High capacity for strategic thought and the ability to solve complex business problems
  • Superior verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Ability to deliver exceptional, high quality reports and presentations to executive/senior management
  • Successfully engages in multiple initiatives simultaneously in a complex, fast-paced business environment
  • Strong attention to detail in analytical assessments; experienced in developing and maintaining high quality reports and assessments
  • Demonstrated ability to prioritize work and manage time in a deadline-driven environment
  • Demonstrated outstanding financial leadership skills and expertise with an emphasis on financial analysis, controls, budgeting, management reporting and projections
  • Excellent managerial skills with experience in leading and mentoring direct reports to ensure capabilities and performance
  • 10-15 years progressive relevant and related work experience
  • Strong accounting and financial background
5

Hcra VP Operations Resume Examples & Samples

  • Ensure adherence to information security guidelines
  • Demonstrable experience of influencing and leading across a matrixed organization
  • Ability to work independently and take personal initiative
  • Ability to code using SQL and VB
6

VP, Operations Resume Examples & Samples

  • Active member of UNI LatAm leadership team; provide commercial and broadcast operations expertise to this business unit; advise and update SVP & GM regularly
  • Lead and successfully deliver strategic operations projects across the region – provide project management expertise, regular updates to business stakeholders, budget management etc
  • Ensure reliable performance of broadcast and commercial operations in region
  • Create and deliver operations plan (3-5 year plan) to ensure the operations function delivers the business priorities; focus on continuous improvement, operational efficiencies, cost reduction
  • Build and maintain excellent working relationships with internal stakeholder groups (International Operations Team, Dry Creek, Ad Sales, Programming etc), as well as third party providers in the region
  • Work closely with Central International Operations Team, based in London, to ensure that UNI LatAm is up-to-date with worldwide systems / process changes; ensure UNI LatAm has a voice in any changes / process improvements
  • Leverage technical expertise across the business (both domestic and international)
  • Motivate and inspire regional operations team; ensure team has right level of development support and the necessary skills to meet business requirements of the future
  • Lead local negotiations with third party providers when applicable
  • Partner with VP Ad Sales to ensure commercial operations delivers against business priorities; ensure opportunities for improvement are identified and shared
  • Partner with SVP Programming to ensure effective communication across both teams
  • Continue to develop technical expertise, and share with the broader leadership team; represent UNI LatAm externally when appropriate
  • Ability to operate effectively across diverse cultural and business environments; cultural sensitivity for the region, with an international outlook
  • Excellent relationship building skills; able to handle and excel in a matrix environment with dual reporting lines and at times, conflicting priorities; comfortable in dealing with senior management and international contacts
  • First-rate written and oral communication; capability to produce and communicate compelling presentation materials; able to communicate complex technical concepts to multiple audiences
  • Superior organisational skills and ability to manage complicated and conflicting agendas; able to balance detail and big picture; happy to manage tactical day-to-day tasks when necessary
  • Strong leadership skills and effective team player; sees opportunities to develop team and collaborate across the group
  • Proactive, with the confidence to assess a situation and take action; possess the resilience to sustain performance under pressure
  • Ability to demonstrate strong negotiation skills and a track record of sound business decisions and good judgment calls
  • Relevant experience of financial planning, budget management and cost out activities
  • Adept at building and maintaining a strong network of contacts throughout the industry
  • Track record of delivering major change initiatives that have added clear value to internal/external customers
  • Spanish / English Fluency
  • Masters degree or equivalent experience
  • Proven track record in a senior operational role (5 – 10 yrs senior leadership) at either a major broadcaster or broadcast service provider
  • Proven record of effective change management, with experience managing major technology initiatives
  • In-depth knowledge of broadcast systems, commercial systems, technology, facilities design, and workflows
  • Excellent track record in managing customers needs
  • Travel across region required
7

VP / Operations Manager Resume Examples & Samples

  • 12+ years of experience managing teams in a Fraud/AML Operations environment
  • Creative and strategic thought leader, exceptional problem solving and analytical skills with proven ability to conceptualize and implement innovative new ideas across a large matrix organization
  • Awareness of industry and regional competitors and impact of both on business
  • Demonstrated ability to lead, coach, and develop a high performing team within a large organization
8

VP, Operations Resume Examples & Samples

  • 5+ years of experience in risk based auditing or risk/control activities
  • 5+ years of Banking and Financial services industry experience
  • 5+ years of trade lifecycle and associated operational risk and controls experience
  • 5+ years experience of leading others during audit assignments
  • Graduate degree and / or relevant professional qualifications / licenses
  • Has practical experience of working in or auditing investment banking environment
  • Practical understanding of relevant regulatory environment
  • Expresses technical information logically and concisely in a way that will facilitate learning and development in BIA
  • Makes effective use of internal and external best practice information
  • Experience in dealing with senior client management
  • Displays willingness and initiative to learn and share knowledge about new products and markets
  • Proven track record of high performance in previous roles
9

VP, Operations Resume Examples & Samples

  • Business Operations: Lead a team responsible for all business operations for Digital Solutions including
  • Developing and tracking against annual operating plan, budget and capital plan
  • Managing Visa Checkout fraud operations
  • Working cross-functionally to identify and triage digital platform incidents management and triage
  • Developing executive reporting on status and progress of Digital Solutions team
  • Program Management: Manage team responsible for leading and driving overall program management for Visa Checkout and Visa Token Service including
  • Developing and executing on plans for high priority digital products
  • Driving coordination and results with indirect reports across the Visa organization (cross-functional and geographic teams supporting the program)
  • Aligning all activities across the organization required to launch and support digital products
  • Managing executive steering committees to insure alignment and decision-making on complex, strategic considerations
  • Raising issues and risks and drive resolution or mitigation
  • Data and Analytics: Lead a team of data experts and continue to develop Visa Digital data and analytics discipline and capabilities including
  • Building the data and analytical capabilities/models that provide insights to drive strategic decisions for the Visa’s Digital portfolio and optimize product performance
  • Developing and driving the strategic-data agenda for each digital product. Ensuring that the data capabilities are best in class and continue to evolve as the business continues to grow and change
  • Defining and improving analysis models, analyzing and understanding product performance (including acquisition, activation, lifetime value, loyalty, key performance metrics, behavioral segmentation, and predictive modeling analysis), then communicating the relevant information to management and business owners
  • Driving data instrumentation efforts across all existing and new product features
  • Build, lead, and grow a team with diverse responsibilities
  • Develop challenging performance and development objectives for all direct reports and provide regular feedback and coaching to maximize potential, build on team successes, and overcome challenges
  • Maintain a track record of attracting, hiring, developing, and retaining "A" talent; act as a mentor to team members and be passionate about their development
  • Self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing technology products that delight customers
  • 15+ years of experience, including at least ten years of experience leading product management, project management and/or in management consulting
  • Ability to inspire direct reports, and influence senior leaders in other disciplines, e.g. Sales, Consulting, Marketing, Strategy, Risk, Innovation and other Specialized Product teams
  • Knowledge and experience with technology and digital payment solutions
  • Excellent problem solving skills with a strong focus on clients
  • Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
  • Passionate about what you do, sense of humor, and fired up about the opportunity to transform payments working for the industry leader
  • Proven project development experience
10

Executive Assistant to Senior VP, Operations Resume Examples & Samples

  • Manages administrative tasks including, but not limited to, reports, memos, letters, travel bookings, expense reports, and other documents
  • Manages a complex business calendar
  • Manages confidential information as required
  • Handles incoming communications and reports for Operations team
  • Files and retrieves corporate documents, records and reports
  • Prioritizes incoming information and/or appointments and carries out assigned tasks and projects as required
  • Manages logistics for meetings led by the Operations team including organizing agendas, booking meeting rooms, preparing written materials, managing catering, etc
  • Develops relationships with internal administrative staff to facilitate meeting planning and scheduling
  • Ensures effective flow of meetings; follow up and confirm all meetings in advance
  • Create complex PowerPoint presentations containing a variety of charts and tables
  • Facilities management including scheduling maintenance appointment, shipping and valet service
  • Project management and event coordination as needed
  • Must have a minimum of two (2) years of administrative experience supporting a C-level executive and five (5) or more years of experience in the luxury goods industry or consumer goods industry
  • Excellent interpersonal, verbal, and written communication skills are required
  • Expert level technical skill proficiency using Microsoft Office software applications including Excel, Word and PowerPoint, required
  • Excellent interpersonal and communication skills (written and verbal)
  • Must have excellent time management, the ability to prioritize tasks effectively and work under strict deadlines
  • Must demonstrate the ability to maintain confidentiality
11

Assistant VP Operations Resume Examples & Samples

  • Cash management and projections for a the hedge fund solutions funds
  • Oversight and management of the high volume trade execution process
  • Oversight of the monthly trade settlement and reconciliation to external counterparties
  • Leadership operational role in new product and fund launch
  • Provide best practice guidance and measure key performance indicators for external custodians
  • Train, manage and mentor junior team members
  • Active communication with various internal teams including accounting, investment, legal, compliance and client teams
  • Leadership role in reshaping our technology, process and outside counterparties in an active trade platform project
  • Analyze and Communicate to senior management a summary of trade activity
  • Strong leader with solid business judgment
  • Strong technical and analytical skills
  • Ability to summarize issues, develop recommendations and make decisions
  • Ability to be proactive and take initiative
  • Self-motivated and a self-starter
  • Energetic and enthusiastic
  • Strong computer and spreadsheet skills
  • Hedge Fund experience preferred but not required
  • MBA, C.P.A. or C.F.A. preferred but not required
12

VP-operations Resume Examples & Samples

  • Workforce and Capacity Planning for BTCI
  • Managing Projects Transitions & Control
  • Interact and Coordinate with BTCI Business Units
  • Manage a strong professional relationships with team members, portfolio managers and Key Stakeholders
  • Convert & produce meaningful & cohesive Finance MI reports for Sr.Leadership
  • Look at process improvement and automating current business processes to avoid manual intervention
13

VP Operations Resume Examples & Samples

  • Assist with the development and execution of annual business plan, while looking for new ways to improve operations
  • Provide a strong day-to-day leadership presence
  • Develop, monitor and manage the firm’s P&L and budget versus actual results
  • Lead, manage, and hold the management team accountable for achieving agreed-upon commitments
  • Integrate all major operating functions of the business
  • Ensure procedures, and processes are consistent across the organization and everyone is working toward a common vision
  • Resolve issues effectively - seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner
  • Ensure the leadership team is healthy, functional, and cohesive
  • Ensure that everyone is truly following and adhering to the company’s core processes and operating system with consistency
  • Demonstrate effective project management skills
  • Effectively collaborate with the Founder in order to maintain a common vision for growth, quality of service and profitability, ideas, and goals into functional plans for the company
  • Confirm that all key messages are properly and consistently cascaded across the organization
  • Develop and monitor corporate communications protocols to ensure everyone is well informed and effective communication exist through-out the organization
  • Demonstrate a relentless obsession with values alignment, focus, simplicity and clarity
  • Take the firm to next level in service quality, growth and operational excellence
  • Successful candidates must believe in the core values of the firm and be driven by the corporate mission
  • Qualified candidates will have a proven track record of success in operational excellence in small to medium sized financial services companies
  • Candidates will have a strong ability to lead and build a cohesive organization
  • Successful candidates will have 10 plus years of management experience in a small business environment
  • Results driven and proven track record of exceeding goals and a bottom line orientation
  • Consistently making good decisions through a combination of analysis, wisdom, experience, and sound judgment
  • Strategic Vision and Agility — ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
  • Strong Leadership and Organization Skills— exceptional capacity for managing and leading people
  • Team builder with the ability to connect team members; capacity to enforce accountability, develop and empower topnotch leaders from the bottom up
  • Action Oriented — enjoys working diligently, always looking for improvement opportunities
  • Ability to act and react as necessary, even if limited information is available; not afraid to take charge of a situation
  • Ability to overcome resistance to leadership and take unpopular stands when necessary
14

VP-operations Manager Resume Examples & Samples

  • Advanced degree in Computer Science
  • Experienced in leading technology support teams
  • Investment banking Compliance experience
  • Ability to work with multiple stakeholders
15

Hcra-VP-operations Resume Examples & Samples

  • Ensure the completion of the full end-to-end process methodology for each project; with focus on transparent/seamless work transition, process improvement, service delivery and ensuring appropriate service control mechanisms are in place
  • Ensure all processes and procedures are documented using the required project templates and standards, with required reviews by the Customer, Risk and Compliance, Operations being completed
  • Able to identify, manage, anticipate, identify opportunities and address key stakeholders’ expectations and provide timely feedback to necessary stakeholders by understanding needs and questioning assumptions in executing migration and resource and location strategy projects without sacrificing quality and controls on delivery
  • Continuously review existing processes and identify opportunities to drive standardization and efficiency while delivering highest level of partner satisfaction
  • Post grads degree or equivalent
  • 7 to 8+ years of experience in extensive project management
  • Sharp motivational and influencing skills
  • Highly proficient in MS Excel, Access, and Oracle Databases
16

VP Operations Resume Examples & Samples

  • Global mind set: thinking and acting for both local and global needs
  • Vendor management, specifically with regard to Broadcast play-out and the localisation of content
  • Proven excellent leadership skills, with the ability to inspire and influence also in positions of no direct authority and across international teams
  • Apply an innovative, proactive approach to managing and problem solving
17

Senior VP, Operations Resume Examples & Samples

  • Previous high-level P&L responsibility as president, division head, COO or CFO
  • Experience and a deep understanding of wholesale manufacturing and global supply chain operations
  • Entrepreneurial drive tempered by judgment and strong leadership skills
  • Ability to motivate and lead teams
  • BA required; MBA preferred; CPA a plus
18

VP Operations Resume Examples & Samples

  • Establishes and maintains senior-most on-site Aramark/client relationship(s)
  • Provides guidance and leadership to the on-site leadership team
  • Provides broad perspective and knowledge of the full portfolio of Aramark Healthcare services
  • Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements
19

VP-operations Resume Examples & Samples

  • Significant experience leading (5+ years preferred) health & wellness, membership, and program operations (to include family, sports, and recreation/youth development programs)
  • Proven business operations background with a demonstrated track record for producing growth and strong financial results
  • Supervision of exempt, full, and part time Associates and accountability of annual budget of at least $5 million
  • Ability to lead assigned operations including Associate development and supervision, development and active management of budgets, membership and program development, financial development, sales, board and volunteer development
  • Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues
  • Requires effective team-building and team-leadership skills
  • Ability to establish and maintain collaborations with community organizations
  • Development and supervision of the Dancel and Catonsville Y operations and expansion of programs at those centers beyond the Y walls
  • Implements Association membership strategies that support recruitment of new members and retention of existing members
  • Creates a member-focused culture and models relationship-building skills in all interactions
  • Fosters a climate of innovation and resolves problems to ensure member satisfaction
  • Develops long range plans for the expansion of programs and services, in harmony with overall Y objectives. Monitors the achievements of these objectives, and exercises appropriate action to assure the achievements of the objectives are of the highest quality programs and services
  • Works collaboratively with the Executive Director of Volunteerism and Community Engagement in leading expansion of volunteer programs
  • Provides leadership and is accountable for achieving annual support (Annual Giving) campaign and special events
  • Works collaboratively with the Y’s Youth Development leadership and team to support the high quality delivery of the Y’s significant Youth Development programming (Head Start, Before & After School Enrichment, Summer Enrichment & Camp, etc.) in Southern Baltimore and Howard Counties
  • Represents and promotes the Y in the local community by developing positive working and collaborative relationships with other organizations, businesses, and governmental entities
  • Recruit, hire, train, develop, and lead Y Associates and volunteers in coordination with the Association Human Resources department. Review and evaluate Associate performance. Develop strategies to build an exceptional culture and to motivate the Y’s Associates and volunteers to achieve their goals
  • Ensure safety, cleanliness and function of all related facilities and equipment
  • Ensure all program operations are consistent with Association procedures, including emergency, insurance, accident, purchasing, human resources, accounting and other administrative systems
  • Develops, manages, and monitors center operating budgets to meet or exceed targets. Initiates and manages adjustments to the budget to assure a balanced operation and submits reports on current operations
  • Incorporates and models the Y’s core values in all activities of the Y
  • Assist in all areas, project teams, and duties as assigned by supervisor
  • Y Organizational Leader or Multi-Team Leader certification preferred.Resumes Accepted Until4/15/2016
20

VP, Operations Liaison / Defect Analysis Resume Examples & Samples

  • Regular side by sides and focus groups with Fraud agents to address concerns and identify opportunities for improvement in customer experience
  • Triaging of requests coming from Fraud Policy, analytics or Fraud Operations and escalate as appropriate
  • Research and compilation of weekly High Dollar Defect reviews
  • Researching and responding to customer complaints
  • Facilitation of weekly calls to review High Dollar Defects findings
  • Identify operational, policy and procedural efficiencies as they relate to Fraud Early Warning Operations
  • Prefer direct experience in fraud management
21

VP-operations Resume Examples & Samples

  • Partner with Markets CEO, Markets COO, Market Directors and national Business Line Leaders to drive their growth and productivity initiatives by providing metrics and analytics required for decision making
  • Responsible for leading and communicating the annual grant allocation model and supporting the year end compensation planning process
  • Establish, maintain and distribute Brokerage Cross Selling Guidelines
  • Prepare Markets platform annual budget and reforecast
  • Prepare annual Brokerage productivity analysis
  • Assist with merger and acquisition transitions
  • 7-10 years of strategic operations leadership experience (preferably in a commercial real estate brokerage environment) with proven track record of driving key business initiatives while partnering with C-Suite executive leadership
  • Bachelor’s degree with outstanding academic achievement; CPA preferred
  • Expert level user of MS Excel, Word and PowerPoint
  • Extensive experience with CRM and Financial software applications
  • Ability to interact with multiple stakeholders and pro-actively anticipate their needs
22

VP, Operations Resume Examples & Samples

  • Assist and advise in developing, tracking, and managing strategic objectives, projects, and deliverables across all lines of business, working with the SVP, Digital & Social Content’s direct reports and cross-functional senior executives
  • Run point on strategic planning and monthly financial planning activities
  • Support and facilitate various management/executive meetings, including weekly meetings, business reviews, and meetings with WWE’s Chairman & CEO
  • Partner with senior executives to support departmental and organizational initiatives
  • Understand, integrate, and facilitate operating policies and procedures (i.e., Finance, Legal, etc.) necessary to ensure appropriate protocols are followed
  • Maintain a high degree of discretion, prioritization, and project management skills, as well as the ability to influence and reach amicable and successful solutions with internal and external stakeholders
  • Work closely with all members of the Executive Team and key subsidiary leadership to facilitate communication and support requests/needs of the Digital & Social Content teams
  • Work behind the scenes to provide guidance, solve problems, mediate disputes, and proactively deal with issues before they require escalation to the SVP, Digital & Social Content
  • Ensure thorough preparation of communications/presentations for the SVP, Digital & Social Content’s engagements and outreach
  • Assist in managing SVP, Digital & Social Content’s short and long term priorities and schedules, with an ongoing focus on efficiency and effectiveness
  • Manage the flow of information to and from the SVP, Digital & Social Content, and serve as his/her primary liaison with direct reports, staff, and external organizations and leaders (as appropriate)
  • Help sustain a positive, entrepreneurial, and high performing culture to facilitate delivery of strategic goals
  • Represent the SVP, Digital & Social Content’s interests in his/her absence and act as his/her “ambassador”
  • Lead special projects on behalf of the SVP, Digital & Social Content
  • Oversee the daily operations of the office of the SVP, Digital & Social Content
  • 5-8+ years of experience in Consulting, Media/Entertainment, and/or Strategic Planning
  • 2-3+ years of professional Digital experience
  • Persuasive verbal and written communication skills, including the ability to communicate with precision and effectiveness across all levels and functions
  • Excellent computer skills including MS Office Suite and advanced Excel proficiency
  • Outstanding facilitator of cross-functional thinking to define complex issues, facilitate ideas, influence thinking, and build consensus around decisions and/or effectively lead discussions towards decision
  • Strong experience interacting with and presenting to senior executives, as well as the ability to work with senior leaders
  • Exceptional multi-tasking and prioritization skills
  • Strong project management, planning, and organizational skills with the ability to lead/prioritize multiple projects in a fast-paced, dynamic environment
  • Self-motivated and able to independently structure and lead complex analyses
  • Positive, can-do attitude
  • Strong managerial and leadership skills with ability to give and receive constructive feedback, especially when initiatives are off-track, over-budget, and/or behind-schedule, including the ability to support the SVP, Digital & Social Content in holding individuals accountable, coaching and correcting performance, while fostering influential interpersonal relationships
  • Poise and grace under pressure
  • Able to travel for business as needed, approximately 10% to 15%
  • Bachelor degree required; MBA preferred
23

VP, Operations Resume Examples & Samples

  • The primary objective is to provide on-site executive leadership of a highly complex, multi-service location/account in New Haven, CT, including strategy planning, execution and follow-up to ensure achievement of all financial and operational goals
  • The secondary objective is to provide direction to a Multi-District Team in all areas of the business, specifically focusing on retaining existing business and building the base business. This team covers accounts in Massachusetts, Maine, Rhode Island, and Upstate New York
  • Establishes and maintains executive Aramark/client relationship(s)
  • Provides guidance and leadership to the on-site leadership team and District Managers, driving measurable improvement and growth in our people's abilities, our customer's satisfaction and our profits, while always focused on understanding and delivering value
  • Bachelors Degree in Business, preferred or an equivalent major
  • 11-15 years’ service management, managerial leadership, and P&L management experience
  • Demonstrated ability to manage difficult customer situations
  • Knowledge of clinical engineering, as well as training in strategic thinking, six sigma (statistical analysis) a plus
  • Excellent communication, time management and leadership skills
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VP Operations Boston Resume Examples & Samples

  • Lead a team which it the point of Contact for Client Queries and Issues
  • Global Distributed Operating Model Management
  • Work with Technology, Operations and Stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROI
  • Daily BAU Query Management and Resolution
  • Responsible for Client Behavior changes associated with all JP Morgan’s services and initiatives/programs
  • Lead and coordinate client service reviews, MI meetings/client workshops and represent JP Morgan at industry events
  • Successful delivery of all Client Adhoc Reporting
  • Coordinate Client and Audit Management Time Table Financial Reporting and Tax Cycles
  • Support Audit Comments on Draft Financial Statements
  • Manage Financial Reporting Client Comments and Updates
  • 10-15 years of experience in Operations
  • Strong technical skills including accounting principles and theories
  • Ability to be effective in a global operating environment and a matrix management organizations
  • Working knowledge of one or more CIB/FSO product, service or operations areas preferred
  • Relationship building skills - develop internal and external partnerships to drive results
25

VP, Operations Resume Examples & Samples

  • Lead and manage the organization's overall business operations function ensuring any applicable staff (regular or temporary) is adequately trained; coordinating workloads, priorities, and schedules to ensure timely and effective completion of work; and monitoring, evaluating or providing input on staff performance
  • In conjunction with the EVP/SVP and members of the senior management team and others inside and outside the organization develop business operational objectives, strategies, and plans
  • Conduct short- and long-range planning aimed at business operational projects, issues and concerns
  • Responsible for business operations project(s) including the development of projects and objectives, leading project initiatives, coordinating resources and staff involvement, providing oversight and direction and ensuring project completion. Business operations projects and assignments may involve, but are not limited to, such areas as program management, business development, contract and functional management, proposal support, acquisition integration and other areas
  • Report on business operational projects, issues and concerns to the EVP/SVP and other senior members of management at the monthly operations review meetings, strategic planning meetings and other conferences and meetings
  • On an on-going basis, review and make recommendations for improving business operations policies, procedures and practices
  • Participate in planning for future development and growth of the organization and in preparation of company/division business development/strategic plans
  • Represent the organization from time to time in its relationship with customers, government agencies, teaming partners, competitors, government agencies, professional affiliations, and community organizations
  • Ensure all business operations activities are carried out in compliance with internal policies and practices, laws, and regulations
26

VP, Operations Resume Examples & Samples

  • Direct the overall daily operations of the following Employee Service products
  • Onboarding
  • I-9
  • W-2
  • Paperless Pay
  • Fastime
  • Collaborate with non-operations functions (Product Management, Sales, Client Relations, Product Development, etc.) to ensure timely and successful implementations and operations of Employee Service products
  • Plan, develop and implement strategies for operational management and development to meet performance/business plans
  • Manage and develop a staff of managers and professionals
  • Partner with senior management to develop budget, operational and staffing requirements/goals
  • Develop and implement appropriate operational procedures/methodologies to meet timely and high-quality Employee Service product deliverables
  • Establish and maintain systems and metrics to measure operational performance
  • Measure, monitor and report on operation/production issues, business improvement opportunities and operational achievements
  • Develop best practices, processes and policies to maximize operational output/efficiency and to support business goals
  • Manage and control a department budget
  • Participate in client and/or sales meetings/presentations, as required, to represent the operations management function of the Employee Service product lines
  • Actively participates in Lean and/or Six-Sigma initiatives to foster savings within operational processes
  • Strategy-to-task thinker; efficiently transitions from methodology to practice
  • Passionate motivator to “get things done…………promptly and accurately”
  • Anticipates and reacts prudently to change
  • Works independently and requires minimal direction
  • Strong leadership and operational management background
  • Innovative process manager; continuously improving the working environment and providing superior customer service
  • Ability to analyze data, draw conclusions and recommend solutions in a timely manner
  • Good presentation ability and comfort level with all management levels. Good business acumen
  • Ability to travel as necessary
  • Bachelor’s degree, preferably in business, operations, management or industrial engineering. Advanced degree a plus
  • 8+ years in operations management in a fast-paced environment
  • Hands-on knowledge of operational practices in a product service industry
  • Working knowledge/experience of various software applications such as Word, Excel and PowerPoint
27

VP, Operations, Asia Pacific Resume Examples & Samples

  • Create strategy for APAC Operations (inclusive of owned and partner network entities in region), regional service centers and operational projects that addresses local, regional and global client requirements
  • Translate strategy into reality – With an understanding of the current operational landscape, dynamics and capabilities, ensure the markets fully understand, execute and support regional/global strategy
  • Develop regional team with capabilities to provide direct leadership to / partnership with regional service centers, partner and owned operations, BCD functional teams and customers
  • Partner with stakeholders (e.g. Performance Solutions, Business Transformation, Commercial, Partner Network), to understand business needs, drive growth and profitability, ensure operational effectiveness , service innovation and long term permanent competitive advantage as well as share best practices
  • Lead operational reviews to drive service improvements across the region
  • Develop metrics to measure overall operational performance
  • Manage operational opportunities and liabilities, develop rules / solutions as best practice recommendations for APAC, identify and evaluate local market solutions where needed, implement best practices while ensuring global standards are enhanced
  • Partner with President / Senior Executive Team in essential internal leadership activities
  • Keep Senior Executive Team aware of developing issues that may impact the company
  • Manage technology and service integration roadmaps for owned and partner operations
28

Divisional VP Operations Resume Examples & Samples

  • Drive innovation while maximizing revenue opportunities
  • Maintain standard operating procedures, company policies, specifications, programs and initiatives relating to all revenues across the company
  • Elevate the guest’s experience in all operations
  • Develop internal talent, drive leadership and employer brand for SRG
  • Analyzing as well as holding all business accountable to properly submitting on-time monthly Profit and Loss statements, weekly DCB's, daily Sales Reports, weekly SHARP reports, monthly F&B Analysis reports, monthly Forecast reports, Monthly SQI reports, Shopper reports, and developing accurate plans from them, implementing them, and following through on plans
  • Collaborates with the Corporate Vice President of Culinary Operations, Corporate Director of Beverage and Vice President of Marketing and Brand Integrity all aspects of purchasing within the company
  • Minimum bachelor’s degree required
  • Five years as a senior F&B Executive in a full service high volume settings
  • Able to stand for a 12-14 hour shift
  • Able to work independently and make the right decisions for the business
  • The highest level of communication skills both written and oral. Can get messages across that have the desired affect to the appropriate audience
  • Ten years extensive management experience in the restaurant and F&B industry supervising staff at all levels
  • Excellent people skills
  • High level of leadership ability
  • Multi-million dollar P&L responsibility experience
  • Expert knowledge of restaurant equipment and facility repair issues
29

VP Operations Resume Examples & Samples

  • Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets
  • Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary
  • Oversees implementation of sales, revenue management and marketing programs in order to achieve and exceed established RevPAR goals
  • Ensures that all assigned assets are properly maintained and protected and that life safety programs and practices are being enforced
30

VP, Operations Resume Examples & Samples

  • Drive operational excellence in support of strategic plans
  • Develop and implement performance objectives and countermeasures to ensure achievement of goals with a strong focus on process orientation
  • Drive Safety, Quality, Delivery, Inventory and Cost goals
  • Partner with Field organization to optimize experience with superior service and solution delivery
  • Execute on associate development and cross-training within areas of responsibility
  • Analyze and manage operational data to ensure organic growth and alignment of departmental priorities
  • Drive increased effectiveness and efficiency through Danaher Business System (DBS) initiatives to ensure a high performance organization. Communicate effectively with the different functions within the organization
  • Ensure DBS resources support key Policy Deployment initiatives and mastery of lean tools
  • Drive quality and delivery to lead the marketplace across the product tiers
  • Actively plan training activities across the organization to ensure workplace flexibility, robust operational procedures, effective playbooks and high quality
  • Support international expansion, new product introductions and integration; globalize supply chain
  • Manage and develop organizational talent to position organization for growth and succession planning
  • Facilitate process improvement initiatives across the organization
  • Understand and recommend dynamic resource allocation
  • Participate cross-functionally in strategic initiatives, planning and policy deployment
  • 10+ years of experience in an operational leadership role with multiple product lines
  • Demonstrated successful lean manufacturing experience
  • A successful track record of hiring, developing and promoting great talent
  • Success in an operations environment where customer solutions and service are paramount, particularly one where customer satisfaction is an operational success metric
  • Proven ability to balance the “bottom line” requirements of operations with the need to deliver a superior customer experience
  • Success collaborating and developing strong interpersonal and business relationships with colleagues outside of operations, including those in commercial and field roles
  • Demonstrated knowledge and leadership of process improvement
  • Experience driving procurement rationalization, domestically and internationally
  • Success implementing standard processes and tools to drive improvements in quality, time, accuracy and resource consumption and utilization
  • Experience leading and managing in a metrics- and continuous-improvement-minded environment
  • Experience in the operations aspects of acquisitions and divestitures, including due diligence and post-merger integration
31

VP, Operations Resume Examples & Samples

  • Assist in achieving Policy Deployment and Strategic Plan objectives; Lead and drive use and sustainability of DBS processes across Operation
  • Drive Material Productivity through PPV and VAVE
  • Develop resource strategies, allocate budgets, staff, tools, and support necessary for driving cost efficiencies throughout the operations
  • Establish and approve operational objectives and assignments, delegating assignments to staff
  • Forecast staffing requirements across multiple departments
  • Approves Hiring/firing/disciplinary decisions affecting employees
  • Reviews and monitors operating budgets
  • Communicates manufacturing issues to executive management, users and staff
  • Professional or managerial experience acquired through relevant Masters degree and 18 years of relevant experience
  • Experience in manufacturing, ISO, GMP environments; Immunoassay reagents preferred
  • Leadership and management experience in developing high performance teams across multi-departmental organizations
  • Experience in leading a manufacturing facility strongly preferred
  • Demonstrated ability to successfully interact with regulatory agencies such as FDA
  • Team player with strong customer orientation
  • Excellent analytical, interpersonal, verbal and written communication skills
  • Ability to operate at strategic and operational levels, always focused on results
32

Director / VP, Operations & Administration Resume Examples & Samples

  • Bachelor’s degree in related field or equivalent experience required
  • Minimum 10 years management experience
  • Minimum 15 years operational and/or SCM related experience required
  • Process Transformation and Management required
  • Construction Management experience preferred
  • Proficiency in ERP systems required (SAP preferred)
  • Familiarity with SOX standards and requirements
33

VP Operations / Site Manager Resume Examples & Samples

  • An outstanding record of achievement, including a Bachelor’s degree in business, engineering, or similar field. An MBA is strongly preferred
  • At least 20 years of experience in manufacturing operations; seven years of experience in Department of Defense (“DoD”) manufacturing, program, and contract related regulations, and at least 10 years of manufacturing operations leadership. Track record of success improving cost management, inventory management, supply chain management, quality, and delivery
  • Experience managing an operations business with revenues of at least $75 million
  • Proven success with measurable performance improvement programs. Has successfully implemented Lean/Six Sigma techniques. Six Sigma Green Belt or Black Belt certification preferred
  • Seven or more years’ experience working within the RF communications industry or similar complex technologies
  • United States citizen with the ability to attain top secret security clearance. Preferred active Top Secret, Sensitive Compartmented Information security clearance
  • Demonstrated track record of recruiting, retaining, and promoting world class executives and managers. Has the experience, knowledge, and tools to drive performance management and culture change. Must be accomplished at targeting and achieving results, goal setting, prioritizing tasks, overcoming obstacles, establishing team standards and responsibilities and creating a results-focused environment
  • Knowledgeable about government procurement policies governed by Federal Acquisition Regulation (“FAR”) and the complete lifecycle from contract award to DD250 sell-off
  • Proven experience successfully moving products from engineering to production
  • Experience with Earned Value Management (“EVM”) requirements as a manager and Computer Aided Manufacturing (“CAM”)
  • Familiarity analyzing and interpreting common government specifications, scientific and technical journals, and government procurement packages. Must be able to research, analyze data and prepare reports; understanding and current knowledge of industry practices is required
  • Adept management focus administering a fair work load and obtaining results, taking on additional responsibility, managing priorities and developing work procedures. Must be accomplished at targeting and achieving results, goal setting, prioritizing tasks, overcoming obstacles, establishing team standards and responsibilities and creating a results-focused environment
  • Experience with ISO9001/AS9100
  • Strong knowledge of supply chain management within a government contracting environment
  • Must be able to travel 25 percent of the time
  • Analytic thinking; identifies and understands issues, problems, and opportunities; compared data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
  • Experience in anticipating and preventing problems, defining problems, overcoming obstacles, generating alternate solutions and group problem solving
  • Exemplary accuracy and attention to detail, commitment to quality standards, making continuous improvements, measuring and monitoring quality levels, owning and acting on quality problems
  • Experience developing realistic plans, goal setting, balancing short- and long-term goals, aligning plans with company/department goals, resource management, contingency planning, coordinating and cooperating with others
  • Organizational and cultural fit within Linkabit: customer focus, quick reaction to business opportunities, openness to frequent change, bias for action, and an orientation toward a simple short, decision-making infrastructure
  • Excellent verbal communication and written communication skills. Must be skilled at producing accurate, punctual reports, delivering presentations/training and sharing information with others. Must have ability to communicate with all levels of employees and deliver complicated or difficult information clearly and diplomatically
  • Ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
34

VP, Operations Resume Examples & Samples

  • Support the Center’s Head of Operations in all matters including preparing requests from compliance, HR, real estate, financial, strategy, etc
  • Prepare briefing document for Executive Director for use in both internal and external meetings
  • Create team wide presentations, strategy documents and update materials to be shared with Senior and Executive management
  • Maintain management reporting and provide continual and timely updates
  • Work with the Management in the development and integration of business goals, corporate priorities, and objectives into the development of a long-term Center strategy
  • Work with program managers to develop metrics and reporting, in alignment with best practices, to monitor, evaluate and report on the Center’s strategic investments as well as the broader MasterCard’s philanthropic efforts
  • Build the infrastructure and processes to ensure that the MasterCard Center is in compliance with all of MasterCard’s policies and procedures
  • Support the MasterCard Center’s planning, annual CEO Review and Quarterly Operating Review processes
  • Lead, implement and execute complex strategic initiatives and special projects as defined by Center Senior Management
  • Support the Head of Operation in the management of the Public Private Partnerships Steering Committee and Center Board meetings
  • Build/manage/influence key relationships with appropriate MasterCard business partners in to ensure cross-functional alignment and maximum support
35

VP-operations Resume Examples & Samples

  • Site governance including Capacity, demand and headcount management for BTCI
  • Vendor governance across vendor and business units
  • Interact and coordinate with BTCI Business Units for various on-going activities in the above mentioned work-streams
  • Convert & produce meaningful & cohesive updates for senior leadership
  • Create and roll out defined processes in these work-streams (where currently processes may not exist)
  • Identify opportunities for process improvement and automating current business processes to avoid manual intervention
  • The role will also need to work very closely with numerous support functions such as CRES (real estate), Legal, Compliance, HR, Finance etc. to ensure all delivery and operational commitments are delivered in a timely and controlled manner
  • Capacity Management – Manage allocation, release, occupancy and availability of capacity at BTCI premises
  • Track and report capacity utilisation
  • Demand management - Collate and track the incoming FTE demand across BUs
  • Headcount management - Central headcount management for the business units at BTCI as well as the central COO team
  • Tracking hiring pipeline including status of individual hires
  • Tracking exits and attrition, where required
  • Operate light touch governance over Taleo systems to ensure open roles match agreed pipeline
  • Manage delivery of the Supplier Operating Model
  • End to end management of vendor governance
  • Drive consistency in vendor management across vendors and business units
  • Ensure standardisation of processes across BU’s within each of the relevant work-streams
  • Status reporting for senior management (current, future) to BTCI LC (Leadership Committee)/ Tech ExCo
  • To appropriately probe and question requirements, drawing on SMEs as required to ensure alignment of requirement to overall project objectives and good business practice
  • Setup, operate and drive governance forums for the COO work-streams, as required
  • Manage development of automatic tools for data gathering and. work as a functional consultant to provide inputs to create a robust tool encompassing the end to end workflow of the processes with limited manual intervention
  • At expert level, analyse complex data and make operational recommendations to the Leadership Team to support decision making
  • Lead the communication of timely, accurate and consistent reporting to Leadership Teams and business unit heads
  • Providing coaching and mentoring to junior colleagues, transferring skills and expertise
  • Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
  • High quality degree from a good university with experience across central operations management, site governance and vendor governance
  • Preferred – Holds an MBA from reputed B-school
  • Proven track record in working with multiple teams to ensure successful delivery across different work-streams
  • Service Excellence with focus on continuous improvement
  • Problem solving capability - Ability to perform data analysis and derive key insights
  • Excellent presentation skills, as this role entails making presentations to Senior Leadership Teams
  • Proficiency across MS-Office (PowerPoint, Excel, Visio)
  • Results & delivery focused; Attention to detail
  • Ability to provide an engaging and compelling strategic vision, set direction in a changing environment, and lead teams through complex and ambiguous phases of change
  • Manage by influence – show gravitas, build solid relationships, demonstrate and prove track record of effectively managing internal and external stakeholders, ability to work globally
  • Have experience in managing staff – particularly recruit, retain, coach, develop, and show confidence to cope with multiple deliveries and work-streams
36

VP, Operations Resume Examples & Samples

  • Develop a strong leadership role within the system (brand, brokers and RFG)
  • Deliver national event programs to ensure broker and agent retention and attraction
  • Manage network Zap platform implementation with RFG tech Solutions Center of Excellence
  • Manage brand awards and recognition program
  • Manage brand CRM development and tracking of Deal Write-ups (DWU) for renewals, contract amendments, and other contract administration elements
  • Manage monthly reports to support field servicing discussions with brokers vs brand/Brand Ambassador KPI’s, to include renewal reports, brand KPI’s and brand engagement
  • Manage home office District Service Managers to support brokers and field based Brand Ambassadors
  • Manage all operations within specified budgets
  • Manage brand implementation of RFG-based programs such as Cartus, Home Partners of America, AHS& Preferred Alliance
  • Clearly articulate and promote the operational value proposition in all brand franchise sales VIPs and broker events
  • Development/management of external vendor relationships
  • Establishment and maintenance of successful working relationships with matrix departments
  • Create/deliver presentations as needed for staff, customers & potential franchisees
  • Oversee all support and training needs for direct reports
  • Collaborate with Marketing and Events Marketing in promoting national programs
  • Promote a timely and accurate monthly budget reforecast for all accountable cost centers
  • BS/BA, MBA a plus
  • 5+ years of experience as Real Estate Agent, Broker or on Real Estate Franchise side
  • At least 8-10 years of relevant experience
  • Multi-cultural background a plus
  • Ability to travel 25%+
  • Accomplished interpersonal skills
  • Quantitative skills for financial analysis
  • Demonstrated leadership & relationship management skills
  • Strategically focused
  • Computer literacy (Word, Excel, Powerpoint, Prezi)
  • Ability to work effectively in a matrix environment
  • Exceptional staff management skills
37

VP Operations Resume Examples & Samples

  • Partner with our client to lead and provide strategic vision for dynamic, growing National Account
  • Ensure contract compliance at all assigned properties, in partnership with site Account Managers and Assistant National Account Portfolio Manager
  • Identify security issues and opportunities and recommend solutions to client’s corporate security team
  • Respond to critical incidents at client locations
  • Develop relationship with local and regional client contacts
  • Detect and present industry best practices to our customer
  • Manage the delivery of services in conjunction with Branch teams and Account Managers
  • Active participation in industry specific professional organizations such as ASIS
  • Work with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement
  • Lead the preparation and presentation of Quarterly Business Reviews
  • Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements
  • Ensure all administrative and operational functions including payroll, billing, accounts receivable, scheduling, etc. are accurate and issues are resolved quickly
  • Conduct in-depth audits and analysis of operational and financial controls relating to the account management
  • Keep records and prepare accurate and timely reports both manually and through automated methods
  • Balance the needs of the customer and Allied Universal leadership expectations
  • Create annual training plan for the portfolio
  • Manage and own the accounts receivable process for the customer
  • Lead all contract renewal, rebid and rate increase initiatives
  • Build and manage an annual overhead budget and partner with the client on their specific security budget
  • Mentor managers within their portfolio to establish a true succession plans
  • Survey security officers and leaders to gauge workplace satisfaction
  • Excellent communication skills within a collaborative, team environment
  • Ability to analyze complex problems and work solutions through to completion
  • Demonstrable proficiency in Microsoft Office, Outlook, Excel and Word. Must be computer literate and have the ability to understand and fully use associated hardware/software
  • Some knowledge and experience with the use of quality and continuous improvement tools, techniques, and practices
  • Ability to establish and maintain effective working relationships with associates supervisors and the general public
  • Ability to interact with internal and external customers and to ensure compliance with fair employment practices and perform multiple tasks simultaneously in a timely, courteous and professional manner
  • Must be willing to travel domestically as needed including extended overnight stays when required (Travel approximately 30%)
38

VP Operations Resume Examples & Samples

  • Formulate and execute on the bank’s enterprise-wide framework for our availability model, including critical facilities infrastructure, systems administration, and data center power and floor space engineering
  • Directly drive incident, problem, and change management and production readiness for new environments and strategically drive simplification, automation, and end-to-end capacity and performance management
  • Oversee the management and roadmap of the increasing data Center footprint
  • Set the standards for operations and manageability across the entire Technology organization ensuring services are built from the ground up
  • Oversee the production of detailed operational and key service-oriented availability metrics
  • Ensure timely and effective resolution of problems relating user/client processing
  • Manage crisis situations and oversee the coordination of problem escalation and recovery processes
  • Coordinate post-incident reviews and service quality review sessions
  • Provide strategic insight, advice and counsel on specific availability issues
  • Cover production and non-production support, as well as Enterprise Service Desk, Deskside support, and Network Operations
  • Operate a Security Operations Centre
  • Lead a team of approximately 900 people with significant influence over a 6000 person technology organization
  • Support 2500+ locations
  • Effectively manage an operating budget of approximately $185 - 190 million
  • Ensure effective support structure is in place to maintain maximum utilization of human resources, quality of work, control of expenses, and overall ability to absorb a high rate of change
  • Administers and controls the change process by which changes are introduced to and made in the production environment and provides strategic guidance towards the tools required to run the environment
  • Undertake special projects / initiatives as required
  • Champion continuous improvement of capacity and performance management initiatives
  • Benchmark computing technology infrastructure against the industry and act to drive change and improvement where needed
  • Enhance infrastructure security in line with changing industry demands, risks and threats
  • Develop and establish long and short term direction for the infrastructure Operations organization, utilizing tools and processes necessary to provide “state-of-the-market” development. Design and implement tactical plans to ensure system availability and reliability meets existing and future requirements
  • Effectively identify and manage stakeholder engagement and impacts across the enterprise
  • Engage executive stakeholders appropriately to review progress and obtain input, validation and approval of key decisions
  • Coordinate with the Strategic Sourcing Group and Vendor Management teams to appropriately select, engage and manage external service providers as required
  • Manage quality through effective quality planning, assurance and control
  • May interact with regulatory and compliance bodies on behalf of the bank on items related to Operations
  • People leadership – knowing how to lead high performing teams, communicating well, and taking the time to coach and develop others
  • Business acumen – understanding his/her business from the ground up and the key levers that will deliver superior results
  • Strategic insight – having a compelling vision and engaging others in achieving it, providing thought leadership, and constantly striving to find new ways to do things better
39

VP, Operations, Apec Resume Examples & Samples

  • Graduate degree (e.g., MBA or related area) an advantage
  • Seven or more years of progressive experience in hotel industry (e.g., combined experience to include brand, food & beverage, spa and retail services, rooms operations, event management, quality assurance and prior strategic leadership roles or GM assignments with responsibility for multiple units)
  • Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance
  • Excellent food & beverage, event management, rooms operations and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts
  • Ability to operate in a matrix organization
  • Excellent project management skills and ability to independently manage multiple projects
  • Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues
  • Mastery of food and beverage is preferred
  • Personal Competencies (Knowledge, Skills, Abilities and Other Attributes)
  • Must have strong knowledge in areas related to all food & beverage operations, event management, rooms operations, SOPs and P&L budgeting
  • Must have a strong knowledge in revenue management and marketing strategies
  • Must have a broad business view; sharp business acumen that is in part based on a strong understanding of hospitality
  • Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader MI team
  • Quick acting but deliberate, creating a sense of urgency in others. Capable of juggling multiple priorities and dealing effectively with changing and ambiguous situations. Can make things happen in a fluid environment without having to “own” the resources
  • Must have excellent communication, coaching, mentoring, negotiation and mediation skills; is able to articulate compelling ideas
  • Develops and maintains effective relationships with both internal and external stakeholders; influences without direct authority
  • Understands how to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization
  • Fosters relationships and a positive climate to build effective teams that are committed to organizational goals and initiatives
  • Champions open and effective communication flow throughout the organization
  • Recognizes, celebrates and rewards individual and collective successes
  • Supports the property General Manager(s) to maximize performance
  • Encourages/ facilitates the gathering and sharing of competitive intelligence to grow occupancy while remaining competitive
  • Ensures Marriott is represented by a common voice when speaking to key companies in the community
  • Helps build strategic alliances/relationships in the market and at the corporate office
  • Is knowledgeable of management contract requirements for hotels in region and ensures compliance with contract and reporting requirements
  • Promotes and sells ideas persuasively to properties for stimulating business opportunities, improving service, and increasing profitability
  • Leads advisory boards
  • Assists in development of key market initiatives and MI standards
  • Interfaces with key stakeholders on operational issues and strategies
  • Transfers functional knowledge to other discipline managers
  • Identifies operational service improvement of opportunities
  • Works with ADOPS, provides operations support to franchise properties
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
40

Cib-bacc-VP-operations Manager Resume Examples & Samples

  • 7+ years’ experience in managing a business/operations management and project management
  • Candidate must enjoy working in a fast-paced and demanding environment and must be a strategic, conceptual and analytical thinker
  • Project/Program management experience is a must, ability to demonstrate good project management discipline, create accountability and successfully deliver complex projects
  • Experience with and/or knowledge of investment banking
  • Fluent in English, Spanish speaking is a plus
41

VP Operations Resume Examples & Samples

  • 10+ years of progressive experience in hotel industry preferred and prior leadership roles or GM assignments with responsibility for multiple units
  • Strong skills in Finance and Asset Management
  • Operations experience or GM assignments with responsibility for multiple units (for international positions, international experienced is preferred)
  • Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
  • Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
  • Ability to independently manage multiple projects simultaneously
  • Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
  • Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
  • Track record of creating positive and influential owner relationships
  • Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
  • Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
  • Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
  • Ability to manage customer preference, loyalty, and engagement
  • Ability to take constructive action without relying on directions from others
  • Ability to network and build relationships to grow the business
  • Strong problem-solving skills; encourages new innovative solutions when appropriate
  • Strong communication skills (verbal, listening, writing, presentation)
  • Effective influence, consensus building, and negotiation skills
  • Ability to effectively manage and support change
  • Strong associate relations and customer relations skills
  • Proven success in talent management and manpower decisions
42

VP, Operations Resume Examples & Samples

  • Bachelor's degree strongly preferred, or equivalent work experience required
  • Minimum of ten (10) year's experience in SMM
  • Minimum of ten (10) year's experience in operations/client management
  • Minimum of ten (10) year's experience in managing people
43

VP Operations Midscale & Economy Brands Upper Southe Resume Examples & Samples

  • Minimum 10 yrs solid experience in hotel operations in Asia Pacific with previous cluster / regional role is a pre-requisite
  • Excellent organizational skills and ability to prioritise tasksStrong leadership skills, with a creative and innovative mind set
  • Strategic thinker with a collaborative leadership style
  • Results focused and be able to implement activities to drive revenue
  • Excellent communication skills both in verbal and written ( English )
  • Experience in Digital Marketing & Customer Relationship online management
  • Cultural sensitivity with strong focus on local communities
  • Proactive & Self-motivated with entrepreneurial skills
  • Full expertise in all AccorHotels distribution tools and programs
  • Able to create and drive a dynamic team with enabling leadership style
44

VP, Operations Resume Examples & Samples

  • Undergraduate degree BA/BS in statistical analysis, economics, finance, business administration, industrial/organizational psychology, human resources or applicable discipline
  • MBA Highly Desirable
  • 7 - 10 years operating in a similar position inside the consulting industry
45

VP Operations Resume Examples & Samples

  • Create a three-year strategic supply chain road map
  • Implement and manage strategic plan, with the ability to flex or adjust to meet change in business strategy or direction
  • Support all new product introduction through the product management process, from a supply chain point perspective, to include
  • Engage teams frequently to communicate mission and business updates, address problems and solutions, inspire teamwork and celebrate successes
  • Manage operating and capital expense budgets
  • Develop and implement a measureable action plan to reduce carbon footprint
  • Review and approves major expenses, personnel and personnel payroll changes, in accordance with company policy
  • Ensure each department lead (or direct report) has the required coaching/training, tools and knowledge to successfully deliver against strategic road-map
  • Drive a high performance culture; challenging team to continually mature skill and efficiency, and apply best practices to deliver
  • Ensure each region/location and/or key stakeholder is well informed and has required (and necessary) tools and knowledge to meet, or exceed, business goals in the product areas
  • Education: BS or Master’s degree in Industrial/Supply Chain Engineering or related field. Master’s in related field a plus
  • Minimum of eight to ten (8-10+) years’ leadership experience in leading and improving a global supply chain or manufacturing organization, ideally for an Electronic Global Manufacturing & Designing Company
  • Eight to ten (8-10+) years’ being the expert in that profession, but having a broad management knowledge across several functional areas of the business (human, financial, product management, product marketing)
  • Ten (10+) years’ experience in warehouse operations, design and processes incorporating Lean and Agile practices
  • Experience working with, or have a strong understanding of, OEM and joint development manufacturing (JDM) models, a plus
  • Solid understanding of manufacturing processes and best practices
  • Good understanding of industry scope (i.e.: electrical distribution, automation, access control, building management system, critical power, supervisory control and data acquisition, solutions and services)
  • Proven team management skills – especially in transformation management
  • Practiced leader with an excellent track record of driving successful delivery
  • Solid project management skills required
  • Experience working for multinational companies
  • Strong analytical and strategic thinking skills required
  • Ability to be flexible and have solid decision making skills in the face of imperfect data required
  • Strong change management skills and experience
  • Strong communication (oral and written) and collaborative interpersonal skills required
  • Excellent presentation skills - able to communicate effectively to all levels of an organization with the ability to articulate and motivate change to the lowest levels within the organization
  • Fluent in English (spoken and written) required; other languages beneficial
  • Strong negotiation and influencing skills in a multicultural, global and matrixed environment, a plus
  • Ability and flexibility to travel required; international travel also required, with travel to China and Europe ~4 times annually
46

VP, Operations Resume Examples & Samples

  • 5+ years of management/leadership experience preferred
  • 3+ plus years working in the title insurance, lending or real estate industries required
  • Superior speaking and writing skills
  • Ability to take a strategic approach to effectively develop and implement practical and results oriented business plans
  • Proficient in MS Office including Word, Excel and PowerPoint
47

VP, Operations Resume Examples & Samples

  • Provides administrative direction for the operation of assigned departments and appraises the performance of respective department directors/managers
  • Communicates routinely with an administrative representative concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments. Implements new policies and disseminates pertinent information following administrative objectives
  • Promotes complete involvement of department director/manager in the preparation of the department’s budget and educates them in the importance of the budget, forecasting and planning process
  • Encourages and assists department directors/managers in establishing a measure of performance, increased productivity, quality improvement, cost controls and maximum utilization of facilities. Advises Chief Operating Officer where executive action is necessary to accomplish these goals. Plans the activities of individual departments in relation to other hospital departments so as to obtain a better understanding of each other’s problems
  • Attends medical staff meetings and/or medical staff committee meetings as assigned or requested
  • Bachelor’s or Master’s Degree in Healthcare or Business Administration
  • Minimum of five years in positions of progressive responsibility in healthcare organizations or other experience as deemed relevant by the COO
  • Comprehensive knowledge of general management and financial principles, as well as hospital procedures
  • Knowledge of health care economics and health care marketplace trends
  • Ability to communicate effectively to a variety of audiences in small and large group settings
48

National VP Operations Resume Examples & Samples

  • Plan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services
  • In concert with AHAH National Leads, works to set and foster corporate culture, mission and values
  • Achievement of annual assigned gross profit goals through the following
  • Retention of assigned clients
  • Achievement of financial goals
  • Represents Home Health and Hospice services within Ascension Health at Home as a member of the team assigned to deliver clinically integrated healthcare along the network continuum. Maintains effective relationships with clinical and executive leaders to ensure that local health ministry decisions are informed by a post-acute perspective
  • Identifies, develops and implements business development efforts through proposal/proforma analysis, and a consultative approach
  • Develop distinctive strategies to achieve competitive advantage; translate broad growth, and other relevant strategies into specific objectives and action plans; align the organization to support strategic priorities
  • Demonstrate sound, entrepreneurial risk taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations. Identify financially sound, new business opportunities and make them a reality in order to create a culture of sustained growth; foster innovation and risk taking
  • Plan, prepare, and utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics in order to analyze and make decisions to meet specific strategic and financial goals. Take timely and appropriate corrective actions when necessary to ensure financial expectations (EBITDA, ROIC, etc.) are met
  • P&L responsibility for all business lines
  • Responsible for comprehensive understanding of all payer classes (Medicare, Medicaid, HMO’s, 3rd party insurers, VA, etc.) as they relate to AHAH. Collaborates with key stakeholders to ensure appropriate service provisions and billing processes
  • Ensure customer satisfaction and contract retention, by aligning optimal service culture to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction; evaluates, modifies and implements programs and processes to meet objectives
  • Directs and monitors organizational performance improvement activities
  • Review and approve expense reports and invoices in compliance with company policy
  • Keep current on industry trends that have potential impact on the organization
  • Formulates, coordinates and/or leads marketing activities and business development to increase revenues and reduce costs
  • Designs, implements and maintains processes to maximize quality of operations
  • When appropriate, influences others, by asserting own ideas and persuading others; gains support and commitment and mobilizes people to take action
  • Demonstrate strong execution skills by outlining goals and expectations, assigning responsibilities and clearly defining roles; delegate to and empower others, remove obstacles, allow for and contribute needed resources, coordinate work efforts when necessary, and monitor progress
  • Design and execute on the company’s emergency/disaster plan and take control of situations as needed during times of emergency. Interact with other emergency relief providers: public and private
  • Delivers clear, convincing, and well-organized information in presentations and written format; understand audience and position message accordingly; use appropriate language and illustrations to convey key points; project credibility and poise even in highly visible, adversarial situations
  • Demonstrates sound judgment by applying broad knowledge and experience when addressing complex issues; defines issues clearly despite ambiguity; take all critical information into account when making decisions; and make timely, tough decisions
  • Act as a resource to employees in resolving problems and increasing effectiveness
  • Ensure compliance with all applicable federal, state, and local laws as well as regulatory and accrediting bodies
  • Models effective listening skills by demonstrating attention to and conveying understanding of the comments and questions of others; listens well in a group
  • Administer the capital budget to ensure effective use of available resources
  • Travel as needed to assigned areas of responsibility
  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
  • Mentor employees, conduct performance evaluations, champion succession planning, counsel and provide corrective actions to direct reports, and work to facilitate individual and team development that drive positive results
49

VP, Operations Resume Examples & Samples

  • Maintains a strategic relationship with the client
  • Monitors Sodexo’s performance and takes appropriate action to ensure that client requirements are met through service visits and regular communication with unit teams and area support
  • Coordinates information from Operations, Sales, Retention and Web of Influence on order to monitor client organization for possible retention risks or growth opportunities and takes appropriate action
  • Monitors and takes appropriate action regarding Sodexo’s financial performance
  • Ensures that local leadership provides necessary oversight and resources to all services
  • Uses leadership and influence ability to ensure that appropriate actions take place and that necessary resources are assigned to retain and grow the client portfolio
  • Facilitates effective ongoing communication with our Sodexo team assigned to the portfolio, as well as direction and strategy for client communication
  • Works with local service leadership to drive and maintain a relationship with local service leadership in order to achieve growth and retention of the business
  • You will also have responsibility for directing the efforts of all location account Managers with a primary focus on growth and customer/client engagement
  • Travel will be approximately 30%
50

VP, Operations Resume Examples & Samples

  • Manage and grow the department’s operational and analytical functional group
  • Co-lead, from launch through end product, several company-wide strategic initiatives and test models managed from BI (ranging from operating model changes to predictive analytics)
  • Coordinate and allocate BI’s resources to different workstreams
  • Create a framework to accept and manage business units’ requests of BI, ensuring their alignment with broader corporate and business unit strategies
  • Manage and grow company’s competitive research practice, with end-state goal to broadly and deeply cover trends and threats from the competition, technology and innovation, and various macroeconomic forces
  • Initiate, collect, and track group’s performance metrics
  • Develop and manage the group’s SLAs
  • Together with Sr. VP, oversee the BI’s department’s overall operating model (e.g., team management, funding usage, reporting structure, etc.)
  • Consult with IT stakeholders on planning of upcoming programs
  • Ensure BI group is employing agile methodology both in its day-to-day operations and in leading strategic initiatives for the company
  • Broader involvement within the department’s corporate development practice that includes all corporate mergers, acquisitions, joint ventures, and various strategic investments and alignments
51

VP Operations Resume Examples & Samples

  • Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning
  • Provides leadership and direction for multiple operational units or disciplines through Directors; may manage managers
  • Approves significant policies and procedures that will result in the achievement of organizational goals
  • Develops and implements functional and/or operational strategy
  • Decisions have a serious impact on overall success or failure on area of accountability and external stakeholders
  • Interacts with all levels of internal and/or external leaders
  • Influence senior level leaders regarding matters of significance
  • 10+ years’ experience
  • Challenges all to think creatively about approaches and methodologies for collecting and organizing relevant data
  • Develops breakthrough methods or approaches for analyzing complex processes, situations or issues and discerning patterns within the business context
  • Takes a strategic view when conducting analysis and formulating recommendations, ensuring alignment with function and organization values and vision
  • Shows unwavering commitment to providing exceptional service; holds team members accountable for exceeding customers' expectations
  • Builds relationships with customers to assess and respond to their total requirements
  • Understands the external factors that may impact a customer's perspective; leverages knowledge of customers' business needs and culture to set expectations or structure service level agreements
52

VP, Operations Resume Examples & Samples

  • Participates with senior leadership to establish strategic plans and objectives
  • Makes final decisions on administrative or operational matters and ensures operations’ effective achievement of objectives
  • Plan and administers procedures and budget
  • Control capital expenditures and direct/indirect labor
  • Identify staffing needs/organizational changes as appropriate
  • Build the core competencies of the organization to support all operations in location
  • Initiate and drive process or organizational changes to support corporate goals and objectives, and to improve service to the customer
  • Ensure controlled roll-out of process changes and improvements
  • Set goals within the facility regarding fulfillment of objectives, deadlines, process improvements, production, and quality
  • Recommend policy changes that drive improvement in customer satisfaction and efficiency
  • Compliance with health and safety regulations, statutory laws and regulations, and ISO/other regulatory agency requirements at the locations and in region
  • Ensure appropriate training process are established and are followed by all employees
  • Follow and drive global talent management practices, talent development advancement, and statutory requirements in all locations
  • Responsible for ensuring execution of annual performance reviews and development conversations
  • Meet or exceed relevant metrics for operations and shared services and support functions
  • Ensuring the existence of appropriate channels for information flow within the organization and across the organization
  • Responsible for ensuring appropriate compensations and incentives are provided for employees
  • Responsible for developing the location culture and the policies that support it
  • Participate in proactive team efforts to achieve location, regional and company goals
  • Direct supervision of management team
  • Ability to interface with a variety of different personalities and cultures
  • Highly proactive individual
  • Track record of accomplishments
  • Track record for creating structure in a fast-changing environment
  • Good judgment and decision making skills
  • Affinity for understanding the underlying systems in the company
  • Track record for being able to envision the future and execute to get there
  • Excellent talent development and management skills
  • Strong written and oral communication abilities required
  • Fluent English and local language (if different/applicable) required (reading, writing, and conversation)
53

VP Operations Resume Examples & Samples

  • Manage self and team to established revenue and expense targets, customer satisfaction, product unit objectives, safety standards, and service quality metrics
  • Manage operating expense budgets for employee and non-employee expense including capital labor
  • Lead Market Development Managers to drive sales focused on consumer and business segments by implementing local market plans and by partnering with field sales leaders
  • Partner with peer organizations (Service Delivery, Engineering and Construction, Planning and Sales and Marketing) to exceed service and network reliability standards while driving revenue and operational efficiencies
  • Represent company via community relations initiatives by serving on local executive boards and interfacing with local government and regulatory entities
  • Continually assess local market opportunities and market strategies to ensure operational optimization
54

VP-operations Resume Examples & Samples

  • Education and Licensure
  • Participates in decision-making processes by collaborating with leaders from the governing body, health system mgmt., hospital leadership council, medical staff and clinical areas in developing the hospital's strategic plans, budgets, resource allocation, operation plans and policies
  • Sets strategic direction for the above mentioned areas, including planning and managing processes and services for these disciplines to meet 's current and future needs. Develops and integrates these plans and processes to support 's vision, mission, and strategies
  • Mentors and Develops managers and staff to assume leadership roles both formally and informally, via role modeling and facilitating staff participation in a shared leadership structure. Directs the development, implementation and administration of a shared decision making model Quality
  • Plans, promotes, and conducts quality monitoring and enhancement activities; actively involved in advancing clinical outcomes and quality improvements within the framework of the CHI St. Luke's Performance Improvement Plan. Collaboratively creates effective and ongoing programs to monitor, evaluate, and improve the quality of care and services
  • Advocates for clinical and surgical staff regarding allocation of resources including FTEs, systems, equipment, and support. Provides for the development and management of operating and capital budgets for assigned areas; Responsible for overall performance according to budget
  • Provides for the establishment and implementation of patient care standards including policies and procedures that meet national, state and local rules and regulations as well as voluntary accreditation stands
  • Directs creative strategies to lower costs while maintaining or enhancing quality
  • Leads in contract negotiation and administration for contracted service
  • Demonstrates and creates expectation of consistency in application of HR policies and procedures across departments
55

VP, Operations Resume Examples & Samples

  • Delivery of premier customer experience by eliminating friction across railcar leasing and order management value chain. As a key customer experience advocate, leverage deep insight to help set strategic direction and strengthen the TILC value proposition
  • Oversee learning efforts focused on skill development, technical training, and business tools. Coordinate with learning resources, industry experts and subject matter experts to deliver a comprehensive curriculum that elevates the skill level of all TILC team members
  • Develop scorecards, key performance indicators and metrics to quantify business results. Use the tools to improve the customer experience through excellent execution and ability to manage exceptions
  • Own customer relationship management system development; automate workflow and deliver customer self service capabilities via the tool
  • Proven ability to deliver measurable results on complex projects within established time commitments
  • Strong cross functional leadership and influence skills; great collaborator and ability to build trust
  • Excellent communicator; verbal and written
  • Demonstrated ability to deliver customer score cards, key information and insights to stakeholders
  • Experience building new information technology, business systems/processes and service capabilities
  • Ability to develop metrics, dashboards and score cards to enable business oversight
56

VP, Operations Resume Examples & Samples

  • Partner with multiple stakeholders and leadership to establish strategic visions, operational objectives, and policies and procedures ensuring compliance with state contracts, related laws, regulations and executive orders
  • Monitor and report achievement of committed action plans to senior management
  • Direct the development and implementation of operational work processes and systems with direct oversight for multiple departments within the business unit
  • Accountable for budget, revenue targets, and Profit & Loss
  • Lead and oversee new business implementation and procurement activities for all products and complex projects, including RFP responses
  • Evaluate program opportunities and recommendations for effectiveness and ROI
  • Perform duties as senior liaison between the business unit, corporate, and external stakeholders
  • Oversee preliminary discovery, due diligence for potential liabilities, internal control weaknesses, and financial integrity
  • Education/Experience: Bachelor's degree in Business Administration, Finance, Accountancy or a related field. Master’s degree preferred
  • 9 + years of operations, management, or administration in the Healthcare or Insurance industry
  • Experience in business development and/or Request for Proposal (RFP) experience
  • Extensive knowledge of state legislative and regulatory processes
57

VP, Operations Effectiveness Resume Examples & Samples

  • Drives “bottom-line” performance improvement in critical operational performance areas such as cost, labor productivity, customer service, quality, safety and people management through both on-going continuous improvements and transformation projects
  • Design and implement harmonized processes and scalable systems to achieve improved performance across markets and product areas (billboard and transit)
  • Develop and monitor key operational metrics, performance reports and dashboards to enable the transformation and to ensure that performance projects and programs are delivering targeted results
  • Ensure compliance with union contracts in all labor productivity areas
  • Support cross-functional improvement efforts and engage other functions such as Sales, Real Estate, Finance, and Human Resources to support transformation initiatives within Operations
  • Monitor industry best practices for billboard rotation, asset maintenance, field labor routing and scheduling, fleet management and other areas for potential implementation
  • Identify best practices within the company that can be widely implemented across markets and product areas
  • Help develop strategic and operating plans that align resources against annual and longer-term functional and business objectives
  • Coach Operations management and staff on the use of­ operational excellence methods and tools
  • Serve as a change agent and as a role model for high-impact, professional management
58

VP, Operations Resume Examples & Samples

  • Analyzes growth of Operating Company against facility size to maintain proper storage, receiving, and shipping capabilities for present and future business
  • Champions’ efficiency ideas, cost reduction measures and assists with the implementation of changes within areas of responsibility. Identifies problems and proposes solutions to other members of senior management
  • Conducts audits ensuring all required inspections and documentation are completed accurately (including, but not limited to, food safety documentation, DOT records, EPSM, PSM, etc.) and retained to ensure a minimum potential for loss
  • Evaluates and ensures the appropriate use and updating of all department software systems
  • Communicates with Merchandising, Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty
  • Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the Company’s recognition within the business community
  • Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement
  • Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations
  • Performs the duties of associates supervised and other related duties as needed
  • Working knowledge of Federal Motor Carrier Safety Regulations
59

VP Operations Resume Examples & Samples

  • Strategic Vision and Business Operation Goals - Establish weekly, monthly and quarterly operations goals in support of the Division business plan. Provide regular updates to senior leadership on operations goals in terms of the achievement/progress via community scorecard metrics or other tools. Review all relevant Division/Company reports to increase CSI and Cycle Time. Exhibit strong collaboration with all functional departments, including architecture and sales, to achieve operations and overall business goals. Strategic involvement in setting Division pricing, product mix, market analysis, new community openings, and community involvement. Provide leadership oversight and guidance with direct reports to achieve goals
  • Performance Management - Recruit, hire, and retain operations professionals through proper coaching and performance management on scorecard metrics. Establish performance goals for the operations departments and continuously monitor. Ensure direct reports are properly managing performance and development of operations personnel, including, but not limited to the completion of performance reviews, development plans for bench players, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports. Works with HR Compensation to ensure compensation plans are effective to attract and retain top sales talent
  • Training & Development - Identify team performance gaps and development areas, and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on the KBnxt Business Model and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices
  • Customer Service - Ensure 100% customer satisfaction through excellent execution of the KBnxt business model. Ensure all CSI (Customer Service Index) and JDP (JD Power) standards are followed. Lead by example in working with various other internal departments to resolve challenging customer service related issues timely. Ensure all prospects and existing customers are called on a regular basis. Must be knowledgeable of market, industry trends, competitors and demographics to be successful in setting overall operations and customer strategies
  • Project Management - Conduct regular competitor and market analysis staying abreast of all market and industry trends and issues. Involved in special projects that may include land packages, product specification, house/lot design, options packages and any other relevant project that will increase profitability for the company
  • High School degree or equivalent required
  • Four year College Degree highly preferred
  • Homebuilding, residential real estate, or related industry background required
  • 12+ years of proven construction, customer service, and/or purchasing experience
  • 7+ years of prior multi-site or regional management experience
  • Strong customer service experience driving exemplary CSI/JDP scores
  • Proven experience in developing and executing tactical sales plans
  • Prior telephone sales management knowledge
  • Understands market place and industry trends
  • Proven negotiation skills in a sales setting, and prior experience coaching others in the art of negotiation
  • Ability to create and deliver presentations to small and large audiences
  • Strong verbal and written communication, with the ability to take complex concepts and communicate succinctly and accurately
  • Strong ability to work within a team-setting, inclusive of other's ideas
  • Excellent organizational and project management skills
  • Conflict and Change Management skills
  • Demonstrated leadership abilities, including strategic planning, being results oriented, and a strong team motivator
  • Consistent ability to work evenings, weekends and holidays
  • Travel required within designated region
  • Conduct business in a professional and ethical manner to trade partners, vendors, government officials, and KB colleagues to reinforce goodwill and profitability for the company
60

Area VP Operations Resume Examples & Samples

  • Directs operations of the business and its various components, ensuring compliance with company, local, state, and federal policies and regulations
  • Influences decision-making in regards to structure and distribution practices
  • Reviews and interprets financial and operating information
  • 7-10 years related operations experience in a large organization
61

Area VP-operations Resume Examples & Samples

  • Advocates company and business operating principles
  • Focuses on process and operational consistency to reduce cost and improve performance. Ensures operations processes and policies are communicated and adhered to
  • Works with VP Ops and sales partners to develop and execute the strategic plan for division and maximize growth and profitability of business. Serves as liaison between Corporate and Field management
  • Reviews and recommends feasibility of new or revised systems and procedures
  • Ensures Sarbanes Oxley compliance through ongoing audit and review of processes
62

Trinity Rail-VP, Operations Resume Examples & Samples

  • Delivery of a premier customer experience by eliminating friction across the railcar leasing and order management value chain. As key customer experience advocate, leverage deep insight to help set strategic direction and strengthen the TILC value proposition
  • Work across the customer success team to provide timely and accurate resolution to cases with high levels of satisfaction
  • Manage new railcar order management and re-assignment of existing railcars upon return to TILC. Ensure railcars meet customer specifications and are delivered in required timeframe
  • Lead strategic initiatives; collaborate effectively across all business functions to deliver new tools, systems, processes and servicing capabilities required to differentiate TrinityRail and TILC from competitors
  • Ensure an effective operating environment via strong communication and leadership skills. Work with senior management to address customer needs and requirements while identifying new business/cross sell opportunities
  • Leverage Lean, Lean Six Sigma, project management, continuous improvement and change management methodologies to enable organization development and execution of the value proposition
  • Oversee learning efforts focused on skill development, technical training and business tools. Coordinate with learning resources, industry experts and subject matter experts to deliver a comprehensive curriculum that elevates the skill level of all TILC team members
  • Develop scorecards, key performance indicators and metrics to quantify business results. Use these tools to improve the customer experience through excellent execution and ability to manage exceptions
  • Significant experience in leading change management initiatives
  • Demonstrated ability to deliver customer scorecards, key information and insights to stakeholders
  • Deep Lean, Lean Six Sigma, project management background; Lean Six Sigma Black Belt or Master Black Belt preferred
  • Experience building new information technology, business systems/processes and services capabilities
  • Ability to develop metrics, dashboards and scorecards to enable business oversight
  • Background in financial services, equipment leasing/capital equipment financing preferred
63

VP, Operations Analytics & Process Excellence Resume Examples & Samples

  • Lead and be viewed as an operations strategic thought partner to the senior Operations
  • Conduct studies of operations, workflow processes and develop the most cost efficient
  • 6 to 8 years of strategy development and operational modeling (creation, implementation
64

Associate VP, Operations Resume Examples & Samples

  • Strategy development and execution
  • Budgeting and forecasting support
  • KPI monitoring and management
  • Operational improvement
  • Client technical support quality and overall satisfaction
  • Client credits and client billing issue management
  • Business readiness client owner
  • Client conversion initiatives
  • Plans and directs the operational strategies across CRM and F&I teams with over $200 million in annual revenue, ensuring world class service is delivered in an effective and timely manner to customers
  • Serves as the budgetary owner of CRM Technical Client Support, F&I Technical Client Support
  • Specifically oversees 150+ team members, including all aspects of operational results
  • Provides leadership and development to the senior management team and approximately five direct reports ranging from Individual Contributors to Senior Directors
  • Develops and implements policies and procedures that support the client support operations
  • Works directly with managers, technical support and team members on escalated client situations as required
  • Serves as the executive owner of client impacting technical issues for SF&I
  • Operates as the client owner for Operational Readiness, including reviewing and signing off on operational readiness activities on any product or service rollout
  • Functions as the business owner for dealer subscription metrics and management of KPIs
  • Leads customer success metrics review and reporting to provide insightful analysis that allows for continuous business improvement
  • Develops proposals and approaches to maximize margin through productivity gains using performance metrics
  • Manages operational financial metrics, including oversight of client creditsLiaison to other operational support organizations, specifically operates as SF&I client owner for Salesforce Team
  • Experience in change leadership
  • Must have 10-15 years managerial experience in positions with increasing responsibilities preferred
  • Demonstrated strong leadership, cross-functional collaboration and relationship building skills with experience managing multiple teams/divisions
  • Experience in the automobile industry desired but not required
  • Proven ability to lead/hold accountable a team of managers driving business and financial results
  • A strong, continuous improvement mindset with the proven ability to develop this characteristic within his/her team
  • Excellent budgeting and forecasting skills
  • Strong communication and interaction skills required
  • Strong customer focus and ability to build relationships internally/externally necessary
65

VP Operations Resume Examples & Samples

  • Lead, guide, evaluate and develop a team of senior managers to ensure that country can achieve its business objectives and complies with all relevant regulations and laws
  • Provide best-in-class express transportation service to meet current and expanding business and operation requirements by ensuring development and implementation of initiatives and partnerships
  • Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets
  • Develop initiatives and partnerships, both internal or external (including but not limited to government or regulatory bodies) that will ensure DHL provides market-leading service relative to our cost position
  • Develop and implement the Operations component of Annual Operating plans in tandem with the Regional strategies and guidelines
  • Establish the required operating standards and procedures to provide cost-effective, superior customer service
  • Drive improvement of operational processes, facilities and capabilities, through standardising operational practices and optimising work method DHL organisations to maximize productivity
66

VP, Operations Resume Examples & Samples

  • Manages a global operations team which includes three distinct teams; Traditional Operations, Resource Control and Services Engineering
  • Partner with EVP and senior leadership to establish strategic plans, operational objectives, and policies and procedures
  • Provides assistance to the EVP in the preparation of executive and board business reviews
  • Provides the analytical frame work and financial metrics to enable informed astute business decisions which identify trends early to capitalize on opportunities and minimize risks
  • Assesses the effectiveness and cost efficiencies of the services programs, risk management, and makes appropriate recommendations related to these areas
  • Designs, develops and implements performance metrics and reporting that enables better services pipeline/forecast management
  • Oversees and is responsible for all financial and business planning, reporting activities/procedures and operational programs related to the organization’s financial management and accounting practices
  • Partners and collaborates with the Corporate Financial team to meet the objectives of the business
  • Provides a balanced perspective that optimizes the trade-offs between the financials, the business opportunities, the company’s strategy, and the external environment
  • Provides, delivers and leads programs and initiatives that enable business development, efficiencies and success
  • Provides broad business leadership and is instrumental in leading change efforts across the business
  • Regularly interacts with senior management and executive levels on matters concerning several functional areas, teams, and/or customers
  • Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
  • Reviews and improves business processes, policies, procedures and technology across Professional Services in order to identify and implement best practices
  • 15+ years of senior level experience in leading Operations Teams
  • Bachelor’s degree in business, operations, or a related field. Advanced degree preferred
  • Strong data analytics and analysis expertise
  • Demonstrated leadership experience across multiple operation functions
  • Prior experience leading an operations team in a services organization
  • Strong history of relationship building and interpersonal skills required
  • Demonstrated ability to clearly communicate the vision and direction of the organization is required
  • Credible executive presence is required
67

Senior VP, Operations Resume Examples & Samples

  • Master’s degree in Business Administration, Hospital Administration, Health systems or related degree
  • Three to five years related experience with contract sales/service management and healthcare administration
  • Strong ability to quickly build and maintain relationships with business clients
  • Knowledge of medical/ clinical language and terminology helpful
  • Good computer skills (Word processing, spreadsheet, database management)
  • Ability to handle stress and conflict
  • Must be willing to travel (moderate and overnight)
  • Excellent negotiating and presentation skills
  • Excellent judgment and decision making skills; and
68

VP, Operations Resume Examples & Samples

  • Recruits, hires, evaluates, trains, develops and retains a productive and highly engaged construction/customer service department
  • Ensures that land acquisition policies, internal control procedures and practices are well understood and complied with
  • Oversees recruitment, selection, training and continuous evaluation of suppliers, trade partners and design professionals to ensure achievement of quality standards, scheduling deadlines and budgets. Ensures effective material usage and proper integration of new products and construction methods
  • Works collaboratively with other departments to design and efficiently construct high quality homes and improvements
  • Implements construction science improvements in products and installation methods to reduce costs and defects, and improve quality and customer satisfaction
  • Oversees all procedures necessary to maintain safe worksites. Implements Safety Program, ensures compliance by all employees, vendors and others who access construction sites and directs investigations and corrective actions for safety lapses
  • Implements and monitors systems to ensure that construction schedules are adhered to without compromising quality and safety
  • Uses systems such as Hyphen / Build Pro to monitor schedules and maintain effective and efficient communication
  • Makes strategic adjustments to schedules and procedures based on business needs and field conditions
  • Designs schedules to accommodate and make necessary adjustments for timely completion of model homes and installation of homebuyer options
  • Minimum 5-7 years experience in high-volume production homebuilding
  • Minimum of 5-7 years of managerial experience
  • Expert in construction sciences
  • Strong knowledge of building codes
  • Understanding of architecture, structural engineering, soils engineering and other disciplines involved in home construction
  • Sound budgeting and finance ability
  • Proficient in BuildPro
  • Proficient in Microsoft applications including Outlook, Word, PowerPoint and Excel
69

VP Operations Resume Examples & Samples

  • 5-7 seven years industry-related, proven and demonstrated experience in operations
  • Proven successful managerial experience leading a team
  • Series 7 and 24 licenses
  • Experience with the Pershing custodial platform is a plus
70

VP Operations Resume Examples & Samples

  • Primary responsibilities are to oversee and direct the Group operations through the Regional Vice Presidents
  • Responsible for profit and loss management of the Group, including optimal performance of facility operations to achieve or exceed budgets and key performance indicators
  • Responsible for the development, review and oversight of all Group budgets
  • Ensures all FMS business policies, procedures and systems are communicated to and adhered to by the appropriate personnel, including compliance with ethical business practices
  • Trains and supports Regional Vice Presidents regarding business goals and practices
  • Responsible for cost efficient operations of the Group
  • Accountable for driving all FMS business initiatives, including prompt implementation of action plans to correct Regions below threshold performance
  • Responsible for achievement of business plan and key performance indicators and communication of same, to Regional Vice Presidents, Group Vice President of Strategic Development, Division support team and Medical Directors as appropriate
  • Conducts financial and quality performance reviews with Regional Vice Presidents on a monthly basis and as needed for Corporate reviews
  • Responsible for collaborating with the Group Vice President of Strategic Development in the development and implementation of a Group marketing plan to support growth and profitability including facility start-ups, identification and integration of acquisitions and marketing of FMS services to potential referral services, in collaboration with the Strategic Development and Sales and Account Management Departments
  • Maintains current knowledge regarding the Division and Group healthcare market and industry issues which may impact the business
  • Maintains knowledge of FMC products, services, and strategies, in order to market FMCNA and UltraCare
  • Responsible for driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Continuous Quality Improvement
  • Oversees implementation of Division, Group and Corporate quality goals and action plans, in order to achieve FMS quality standards
  • Accountable for outstanding quality patient care and customer service as defined by the FMS quality goals, by working with the Regional Vice Presidents, Division operations management and support personnel, and FMS Clinical Services Department to ensure that FMS policy and procedure is followed
  • Responsible for all employees receiving appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives
  • Responsible for aggressively addressing and acting on adverse events and action thresholds
  • Ensures that all FMS Clinical Quality policies and procedures are communicated to and adhered to by all staff
  • Responsible for integrity of medical records and other FMS administrative and operational records
  • Responsible for overseeing appropriate patient care from admission to discharge, including transients patients, home, and In Patient dialysis services
  • Responsible and accountable for facility maintenance of environmental integrity, including safety, of all facilities and water systems within the Group geography
  • Responsible for managed care contracting in collaboration with the Corporate Managed Care and Marketing Department
  • Maintains working knowledge of and ensures compliance with all local, state and national, reimbursement practices, including government and commercial payors
  • Oversees all facility cost reporting
  • Responsible in working with Division and Corporate functions regarding managed care and payor contracting
  • Works with internal and external counsel as appropriate to resolve legal and litigation issues with the goal of diminishing expenses to the Company
  • Responsible for oversight, support and development of Regional Vice Presidents
  • Oversees Medical Director contracts
  • Responsible for strong Medical Director and physician relationships and facilitating the establishment of strong relationships between the Regional Vice Presidents and physicians
  • Oversees Medical Director compliance with FMS Medical Staff By Laws as well as compliance with physician component of facility cost reports
  • Responsible for ensuring regular and effective communication with all Medical Directors and physicians, including communication of policies, procedures, Division and Corporate initiatives and special projects, through leading meetings as appropriate
  • Oversees Governing Body processes and accountabilities as per Corporate policy
  • Responsible for marketing FMCNA facilities and services to physicians and encouraging patient referrals within guidelines established by law and Company policy
  • Responsible for coaching, developing and overseeing performance of Regional Vice Presidents
  • Directs, orients and trains new Regional Vice Presidents, including leadership and management of regional personnel, and FMS policy and procedure
  • Recruits and interviews personnel, and approves or administers employment offers to regional personnel, according to FMS selection standards
  • Is well educated and informed regarding FMCNA benefits, Human Resources polices, procedures and processes, and acts as a resource to all managers regarding compensation and benefits
  • Completes timely performance appraisals and sets annual goals for Regional Vice Presidents
  • Responsible for the development of Regional Vice Presidents including a succession plan and identifying a successor(s) for the Group Vice President of Operations position
  • Responsible for establishing and driving teamwork within the Group and Division
  • Ensures a strong communication process between Regional Vice Presidents, and all managers supporting them, direct patient care staff, and all support staff at the facility, through scheduled communication sessions and meetings
71

VP-operations Resume Examples & Samples

  • Responsible for driving WOTC product management and strategy by liaising with product management and development to ensure that product enhancements and strategic development are continually explored and business requirements are appropriately defined and prioritized (examples: voice and web eSignature, Secure Document Upload, Mobile WOTC screening)
  • Responsible for driving the development, communication and implementation of effective growth strategies and operational processes as it relates to the WOTC product
  • Unyielding focus on share growth opportunities. Design, develop, and present new ideas to further revenue. P&L responsibility for WOTC business
  • Partners with other senior management to develop short and long term strategies and is responsible for implementing these strategies
  • Focused on generating interest in Tax Credit products for existing clients through add-on opportunities. Focused on Customer Retention, Client Satisfaction and support of Sales effort with prospective clients. May participate in sales presentations or position Tax Credits' products with a client and sell add-on business
  • Provides product direction in terms of keeping step with other ADP products and services that can be used in conjunction with Tax Credit Services. Also provides recommendations for product changes needed to achieve operational excellence and competitive advantage
  • Accountable for the project management and customer support for all WOTC clients with a strong focus on Customer Retention
  • Responsible for managing elevated client expectations and proactively understanding client issues that may have an impact on the success of the project. Responds to escalated project issues and works to resolve issues appropriately
  • Responsible for the successful implementation of all sold business on time, within budget and delivered with a high degree of quality. Coordinates project scope and strategy-planning sessions with team members and clients to help define the strategy that will be utilized. Ensures sales, client and tax processing team members understand the product strategy and get commitment to the project timeline and deliverables
  • Establishes a strong business relationship between the client and ADP. Acts as a liaison between the client and ADP serving as the internal client advocate. Positions themselves with the client's key members and decision makers to better understand the client's short and long-term needs
  • Responsible for the day-to-day operations of Tax Credits WOTC and mid-market solutions. Works closely with areas to improve current processes and procedures on order to improve efficiencies, reduce costs and improve quality
  • Provide coaching, counseling and direction to direct reports to ensure their continued professional growth and development
  • Education: B.S. or B.A. in Accounting, Finance, Business Administration or related discipline. Advanced degree and/or CPA designation strongly preferred
  • Experience/Skills: At least 10+ years Tax or Accounting experience plus substantial senior leadership management experience, with a proven ability to provide direction and support to multiple teams. Tax incentive experience preferred. Is recognized as an individual with outstanding leadership skills, professionalism and business planning capability. Proven ability to achieve financial and service results. Knowledge of strategic selling techniques. Exceptional collaborations skills. Proven track record in associate development and teambuilding. Proven ability in effective interpersonal skills. Excellent verbal/written communication skills
72

Regional VP Operations Resume Examples & Samples

  • Significant level of relevant work experience required, including managerial, budgetary, and strategy experience
  • College, university, or equivalent degree in Business Administration,
  • Six Sigma Green Belt certification or Sponsor certification highly preferred
73

VP-operations, Women & Children Resume Examples & Samples

  • Masters Degree in business or health- related field
  • Three to five years of previous experience in a leadership and management role at the Director or VP level. Capable of working cooperatively with other executive officers, physicians, and staff members. Ability to communicate effectively in writing and orally with diverse groups
  • Upholds and role models behaviors of professionalism
  • Remains knowledgeable in advances in the healthcare environment through continuing education in areas of responsibilities
  • Is active in community/professional organizations
74

VP, Operations Resume Examples & Samples

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity
  • Manage daily operations of multiple levels of staff and multiple functions/departments across portfolio of existing internal and external contracted customers
  • Develop a process for operational reporting to various internal and external stakeholders that leverages industry best practices for metrics, trackers and scorecards that facilitate team accountability to continuously improving results
  • Provide matrixed support to the commercial and clinical business segments, ensuring that tactics and growth initiatives are thoroughly documented and measurable success criteria map to current and multi-year operational budgets, and projections
  • Continually assess operational strategies, plans, and performance of Company consistent with goals and priorities for existing customer segments and markets
  • Operational lead for evaluating follow-on customers, including profitability analysis, expense oversight, and commercial synergies with core business
  • 8 years of healthcare management experience with extensive knowledge and understanding of Healthcare environment and market 3 years of experience managing a multi-million dollar P&L
  • Extensive experience building and leading teams
  • Knowledge of clinical operations, marketing, and healthcare legal agreements
  • Proven ability to generate revenue through entrepreneurial VC/PE/Private healthcare solutions companies (involved in technology, software, or services organizations marketed to Payer or other risk-based entities)
  • Experience and deep understanding of Payor space- Medicare and/or Medicaid and/or Managed Care
  • In-depth knowledge of risk based delivery models include Accountable Care Organizations (ACOs), Clinically Integrated Networks, and Bundle Payment Initiatives (BPIs)
  • Strong understanding of approaches to managing care and quality for complex populations, including Utilization Management, Care Coordination, network contracting, analytics, and reporting
  • 3 years of management consulting experience in a top tier firm
  • In-depth knowledge of post-acute care strategies and operations
75

VP-operations Resume Examples & Samples

  • Foster a culture that embraces continuous improvement, is client focused, conducts business in the highest ethical manner and promotes behavior designed to enable each member of the facility the ability to achieve personal and professional satisfaction through their daily activities
  • Manages separate functional departments or organizations by providing cohesive direction and leadership to ensure local initiatives support the strategic direction and conform to applicable divisional and company standards
  • Communicates facility and company goals to all employees on a regular basis
  • Controls expenses by monitoring various financial reports, establishing expenditure guidelines and by approving expenditures to achieve budgeted levels of a profitable operation and aggressively build capabilities, expertise and service to promote growth rates
  • Prepares annual budgets in coordination per corporate directives and guidelines
  • Accurately projects the company's monthly financial performance
  • Complies with all federal, state and local regulatory agency laws and directives
  • Resolves elevated customer issues by communicating directly with customers and Sales and by monitoring and reviewing corrective action plans to prohibit reoccurrence
  • Oversees safety, health, and environmental issues involving the operations to ensure the safety of the associates and to remain in compliance with state and federal regulations
  • Four year BS degree in Engineering, Manufacturing, or Science discipline, or equivalent industry experience required. Master’s Degree in a Business or Engineering related field preferred
  • Minimum of 5-7 years relevant management experience in a high volume manufacturing environment, with a quantifiable record of achievement in the development and execution of strategic and tactical programs that consistently meets objectives
  • Strong financial management experience with P&L and balance sheet responsibility. Ability to develop action plans to correct or improve budget areas
  • Ability to lead in a fast paced environment and work collaboratively with all functional support areas ie. HR, Finance, Strategic Sourcing, EHS, IT, Sales, etc
  • Pressure sensitive labels, business forms or other print industry experience desired
76

VP, Operations Transformation Resume Examples & Samples

  • Responsible for transformational initiatives across business services Care, Service Assurance, Technical Operations and Order Management with focus on Process, Product and System change
  • Leads strategic planning, requirements and execution to improve productivity and effectiveness throughout operations; drive automated order flow, reduce repeat customer contacts, rationalize and reduce customer touchpoints
  • Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry
  • Plans, develops, and implements management strategy to respond to customer needs and market demands
  • Sets standards of performance for all levels of customer operations to promote sales and to meet established departmental goals
  • Ensures operating departments comprehend the expense process and allocate their resources in a cost-effective manner
  • Provides direction and guidance necessary to assure the efficient and cost-effective operation within approved operating and capital budgets for the departments
  • Ensures that all efforts are made to retain revenue, improve product mix, and maintain the integrity of accounts receivable
  • Understanding of Agile development methodology
  • Experience leading large programs using principles of change management
  • Ability to manipulate data and ability to present thoughts in a way that inspires others and drives appropriate action
  • Experience leading both direct report teams and in matrix organizations
  • Understanding of capital forecasting/budgeting
  • Generally requires 15+ years related experience
77

Um-VP, Operations Resume Examples & Samples

  • Gain and maintain a deep understanding of UM & Mediabrands’ business unit’s needs in order to identify opportunities for improvement and build efficiencies throughout the organization
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
  • Lead and conduct current state analyses to identify process improvement opportunities and collect best practices
  • Coordination & management of evaluation process Coordinate/Facilitate Sony Alliances goals
  • Synchronize internal resources to ensure UM is delivering a holistic solution to clients
  • Continuous project management and oversight of internal and external deliverables
  • Manage showcase of best practice work to clients
  • Manage evaluation process
  • Create Innovation Roadmaps for all clients
  • Facilitate Innovation Sessions
  • Disseminate Agency POVs/News to appropriate constituencies
  • Work closely with West Coast President to proactively manage all operational needs
  • 10+ years of relevant experience in an Operations or related capacity at a media or advertising agency
  • Attention to detail, ability to multi-task, manage time efficiently, and take initiative
  • Strong interest in working in a collaborative, creative, fast-paced environment
  • Proven success in managing an organization's needs, culture and growth, & workflow efficiencies
  • Comfort working across all functions (Finance, HR, L&D) and with leaders at all levels to obtain data as needed
  • Detail-oriented individual with excellent communication skills who can hit the ground running from day one
  • Ability to respond effectively, problem solve and make decisions
  • Organizational Skills: Must be able to balance multiple priorities effectively and deliver outcomes that positively impact the Agency
  • Communication skills: Role requires the ability to effectively communicate across different means and levels within the organization
  • Project Management Leadership and capabilities
  • Strategic thinking and decision making: Ability to balance the long-term needs of the agency with the short-term impact of any decisions made
  • Collaboration: Must be able to work across different levels & capabilities to ensure a collaborative culture and outcome based organization
  • Team Building: Experience in team building - with excellent people skills
  • Goal Setting: Ability to set goals, timelines & track progress
  • Create Efficiencies: Ability to asses situations and improve efficiency and effectiveness
  • Prioritization & Time Management: Able to manage multiple concurrent projects while meeting deadlines
78

VP Operations Resume Examples & Samples

  • Experience negotiating complex contracts
  • Demonstrate a thorough knowledge of healthcare systems and hospital contracts. Understanding of physician employment and compensation models that
  • Travel up to 50% of the time may be required
  • In-depth understanding of the healthcare industry and its evolving trends
  • Understanding of healthcare billing, coding and managed care principles
  • Proven track record of meeting deadlines, solving problems and functioning in a fast-paced, complex environment
79

VP, Operations Resume Examples & Samples

  • Minimum 10 years previous management experience, in the area of healthcare operations of significant size with direct supervisory and P&L responsibilities. Physician practice management, contract services and/or healthcare management in a high volume multi-site/multi regional healthcare practice required
  • Anticipates obstacles, pro-actively seeks out opportunities to improve efficiency, and champions initiatives to drive excellence, profitability and strong client relationships
  • Excellent negotiation, communication, leadership and management skills
80

VP Operations Resume Examples & Samples

  • Understand index and benchmarking methodologies in MSCI
  • Source and check data points required to build indexes and benchmarks
  • Functionally lead a team of analysts across geographies and provide necessary functional input
  • Identify opportunities for process transformation, and quality, efficiency improvement
  • Manage resource allocation and prioritization
  • Liaise with project management team for implementation of business initiatives
  • Work with technology team to improve systems
  • 10+ years of work experience
  • CABachelor Degree in Engineering or Commerce and Master's degree in Finance. CFA Charter will be a plus or MBA finance
  • Good understanding of equities and data management
  • Excellent interpersonal, communication skills and a flexible approach. Demonstrated expertise building consensus on a cross-functional basis
  • Well organized, thorough and detailed, with a creative approach to problem solving
  • Highly motivated, team work, highly proactive and with initiative
  • Analytical and creative-capable of flexing solutions to changing demands: anticipating the local, regional, global impact
81

VP, Operations Resume Examples & Samples

  • Demonstrate a consistent commitment to excellence in human safety, insurance, and hazard management to safeguard human life and health as well as physical property and the environment
  • Determine, plan, and implement organizational structure and workforce plans necessary to meet Group and Company objectives for efficiency and profitability. Select, train, and develop a competent and dedicated staff and organize, direct, and lead them as a team to achieve Group, and Company objectives
  • Collaborate with Ethanol Group senior management in the development, implementation, and refinement of a Group strategic plan. Establish a strategic plan that is in synch with the Group plan
  • Establish a framework for annual planning in the operations area that includes annual budgeting, capital, and manpower plans. Collaborate with Ethanol Group senior management in the development of a coherent Group plan
  • Maintain an understanding of the key variables that generate return. Track key operating numbers, familiarize group personnel with them, and ensure that the team is working for the same objectives
  • Ensure that all operational activities are carried out in a manner that effectively balances safety, health, and environmental concerns, and regulatory compliance with productivity and profitability
  • Develop annual operations budgets, as well as major and minor capital budget plans. Upon company and LLC approval, manage that budget and the projects it comprises
  • Meet annual financial and qualitative performance objectives, established with the President, Ethanol Group prior to the start of each performance review period
  • Seek out continuous improvement opportunities providing input and recommendations. Lead continuous improvement and systems refinement efforts in all relevant operational areas including, but not limited to, interdivisional and inter-group communication and decision making, production scheduling, operations training, housekeeping, maintenance, cost control, and inventory management
  • Ensure that customer service activities meet prescribed standards of excellence. Collaborate with other functional departments as necessary to achieve this end
  • Perform other duties and special projects as assigned
  • 15 or more years of progressive experience in operations management, preferably in chemical processing operations. Ethanol industry experience highly preferred. Multi-facility operations management experience is required
82

VP, Operations Resume Examples & Samples

  • Consulting – Partner across the organization to achieve win/win results
  • Implementation Pipeline Management – Work closely with key business partners to plan and schedule projects, maximizing resources while ensuring an excellent level of client satisfaction
  • Platform Enhancements – Provide vision and champion the on-going development of the group transaction platform and service model within the framework of an evolving competitive marketplace and regulatory environment
  • Service Delivery – Ensure highest level of client service through implementation activities
  • Demonstrated strategic leadership and management capabilities
  • Proven results through consultation and negotiation skills
  • Success in leading large scale, strategic initiatives and developing creative solutions
  • Excellent client relationship management skills with internal and external clients
  • Strong background in group benefits or defined contribution plans
  • Must be comfortable with technology and database structures particularly in the support of group transactions
  • Solid expertise in both process management and workflow improvement
83

VP, Operations & Shared Services Resume Examples & Samples

  • 1) Leads and drives a customer focused culture and a strong relationship with clients/ service users
  • 2) Leads the delivery of effective operational support by Operation & Shared Services units
  • 3) Strengthens operating efficiency and continually identifies new opportunities for centralization
  • 4) Direct day to day activities in a manner consistent with the Ban's risk culture and the relevant risk appetite statement and limits. Communicates the Ban's risk culture and risk appetite statement throughout the teams
  • 5)Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk
  • Expert knowledge of Branch business including systems, procedures and organizational design
  • Detailed understanding of performance dynamics in the branch network and how these are affected by process change and innovation
  • Thorough knowledge of EO & IB departments and major stakeholders
  • Solid knowledge of project management techniques
  • Expert ability to balance competing or conflicting goals of various departments/stakeholders
  • Detailed understanding of the Bank’s diversity business plan and objectives
  • General HR and performance management practices
84

VP, Operations Manager Resume Examples & Samples

  • Support alignment of business strategy & planning program initiatives across the FinTech team(s) the candidate supports
  • Devise frameworks/processes/plans to drive Strategy & Planning programs across the FinTech team(s) the candidate supports
  • Coordinate deliverables across multiple functions and teams as necessary
  • Management – Supports goal setting, scorecard and operating metrics for the FinTech team(s) the candidate supports; responsible for helping FinTech team achieve both team and FinTech organizational goals; supports projects that drive performance improvement and efficiencies
  • Minimum 7-10 years experience in senior management roles, ideally gained in a high-growth organization
  • Previous management experience in a role that required that collaboration, influencing and trust building among peers and employees to meet corporate objectives
  • Proven ability to operate simultaneously as an effective tactical as well as strategic thinker
  • Knowledge of financial controls and a broad understanding of business drivers and strategies
  • Liaise with executive assistants to handle communication flow between teams
  • Ability to maintain high accuracy and excellent attention to details
  • Ability to solve problems, to think and work efficiently/ effectively on one’s own
  • Excellent prioritization and organizational skills
  • Effective and courteous verbal and written communication skills
  • Microsoft Office skills (Word, Excel, PowerPoint, Outlook, etc.)
  • Experience with Concur expense management system
  • Handling sensitive correspondence, financials and investment memos with confidentiality
  • Enjoy collaborating and commingling with people from a wide variety of cultures and backgrounds; you communicate easily using whatever medium is required
  • Proactive and have excellent follow up
  • Works efficiently under pressure
85

VP Operations Resume Examples & Samples

  • Help create and maintain the necessary KPI’s to ensure the distribution center is being managed to budget while steering process improvement and employee development
  • Leverages the information technology systems to produce results while minimizing risk
  • Maintains distribution center’s HACCP’s at acceptable levels and ensures food safety
  • Interacts with customers and management to meet or exceed established service levels
  • Promotes best practices within the distribution center
  • Responsible for distribution center’s security systems
  • Responsible for the integrity of the distribution center’s inventory; both sellable and internal use
  • Ensures performance for all vendor and customer agreements
  • Ensures distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) are implemented in a consistent manner and to company expectations
  • Develop future budgets based on customer sales forecast and historical OPEX performance. Make Capital expenditure requests and relative ROI analysis
  • Implement cost reduction strategies in all aspects of the distribution center’s transactions and activities
  • Keeps employees informed as to company/department plans and progress
  • Ensure full Safety and OSHA rules are followed in accordance with company goals
  • Maintain safeguards are in place for confidential company information
  • Strong Organization and time management skills
  • Must have great interpersonal skills and have an entrepreneurial spirit
  • Ensure implementation of directives made by corporate office
  • Coordinates and collaborates with other distribution center(s) management team on process improvement and planning strategies
  • Ability to lead and develop associates at various levels
  • Ability to work effectively with peers, region and corporate leadership, and the sales force in a productive collaborative environment
  • Takes initiative and works well independently
  • Contribute and support the overall goals of the company
  • Experience with budgeting and cost control principles
  • Ability to communicate effectively with internal and external customers and management
86

VP-operations Technology Resume Examples & Samples

  • Drives technology management by ensuring the efficient design, availability and operation of Enterprise solutions such as Agent Desktop, CRM, Knowledge mgmt., Content mgmt., BPM/process automation and Robotics. Provides 7/24 systems support and problem resolution to stakeholders, which includes first line support
  • Communicates, influences and oversees the implementation of Enterprise solutions platforms that deliver well defined, trusted and timely services, while effectively managing structural costs. Creates and fosters knowledge sharing as an enterprise function that provides project consultation and support for initiatives that require process automation, knowledge mgmt. or robotics solutions
  • Matures the organization and implements a true global operating model based on Community of Practice and the collaboration with local technology teams to avoid bottlenecks, optimize costs and customer satisfaction
  • Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
  • Builds a high performance environment and implements a people strategy that attracts top talent, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team
  • Manage a global function of approximately 110 FTE, plus approximately 100 contract staff
  • Provide global technology support to the Operations group including
  • Call Centers
  • Global Business Service (GBS) centers
  • Projects requiring BPM or robotics development/deployment
  • Relationship mgmt. with risk, back office/shared services, procurement
  • Frequent interaction with the Bank’s Senior and Executive Management across the business line, corporate and control functions and IT&S
  • Oversee an operating budget of approximately $15MM, and project budget ranging between approximately $20MM - $50MM+
  • Must ensure support and availability of enterprise systems such as the call center technology (telephony software, IVR, CRM/agent desktop, etc.), content mgmt., knowledge mgmt.. where the consequence of error could expose the Bank to significant regulatory and reputational risk
  • Availability issues on this platform could have serious consequences with regard to customer satisfaction / retention
  • Frequent interaction and negotiation with vendors, including contract negotiations and input to their product development
  • Active participation in industry contact center, BPM and robotics related forums and conferences
87

VP Operations Resume Examples & Samples

  • Develops implements and monitors processes to meet the Company’s high standards for quality construction, customer satisfaction and achieving customer touch point objectives
  • Responsible for all jobsite compliance programs including training on and implementation of scopes of work, meeting building codes, complying with environmental laws, SWIPP, OSHA and other regulations
  • Oversees efficient completion of all construction work ranging from off sites, to 100% completion of homes at closing, to provision of timely and effective customer service
  • Leads construction and customer service teams to effectively coordinate with design professionals, sales and marketing, management, trades, permitting authorities and customers to produce quality homes and improvements
  • Controls costs and manages quality through efficient scheduling, communication and management of all disciplines
  • Forecasts financial requirements. Schedules and monitors expenditures, analyzes variances, and initiates corrective actions where necessary
  • Proficient in BuildPro and Hyphen
  • Proficient in Microsoft applications including Outlook, Word and Excel
  • Bachelor’s degree required. Advanced degree helpful
88

VP Operations Resume Examples & Samples

  • Requires a 4 year degree or related years of successful YMCA experience
  • Must have a successful track record in membership growth and development, program development, staff development, fund development as part of the day to day branch operations including facility management
  • Experience in recruiting and developing effective board members a must
  • Must have a good understanding of and experience with community development principles as they apply to partnerships, collaborations, and program delivery outside YMCA facilities
  • Proven track record with budget and fiscal management and controls
  • Understands and manages areas of risk in YMCA operations
  • Protects the YMCA brand by performing all duties and responsibilities in accordance with the mission, cause and values of the association
  • Emotional Maturity - Shares authority and demonstrates courage and humility
  • Community - Ensures community engagement; promotes the global nature of the Y
  • Decision Making - Possesses penetrating insight and strong strategic and critical thinking skills
  • Additional Compensation Details
89

VP Operations Resume Examples & Samples

  • Supervise assigned Directors of Operations
  • Two years’ experience with a similar type of debt collection servicing company, in a similar capacity of senior level/executive management immediately prior to joining our company
  • Must have at least seven years collection supervisory experience in a collection call center environment
  • Have supervised mid-level management persons
  • Held responsibility of daily operations within a collection call center utilizing blended collection call techniques (manual outbound, automated outbound, and inbound) with a minimum of 250 FTE
  • Requires proficiency in understanding and applying applicable elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA) for tasks performed
  • Able to define problems, organize and collect data, establish facts and draw valid conclusions
  • Apply common sense understanding and carry out instructions furnished in written, oral, or diagram form
  • Able to resolve problems or situations using company or standardized procedures and policies, and comply with laws and regulations, such as the Fair Debt Collections and Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA)
90

VP, Operations Resume Examples & Samples

  • Support COO in managing the internal operations of the College Savings business; devise strategies and formulate policies to ensure that operating goals and objectives of the organization are met
  • Under the direction of the COO, manage the aggregate budget for operations, supporting operational leaders on their individual cost center needs and goals
  • Support operational managers on organizational planning and annual staffing plans, as well as the allocation of critical resources against strategic objectives
  • Identification, evaluation, and prioritization of potential IT investments in ways that drive business value
  • Lead or support the successful negotiation of vendor contracts for critical outsourced functions of the business
  • Partner with and build relationships among key stakeholders, including technology, client services, investment operations, finance, business development, legal, compliance, relationship management and marketing colleagues
  • Build presentation decks in support of strategic initiatives, including the creation and maintenance of an annual product roadmap for the proprietary 529 College Savings platform
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks etc
  • Identify, track, and monitor key performance metrics and recommend operational changes to improve performance
  • Work with Risk Management team to track internal or vendor incidents impacting business performance, and track to resolution
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
  • The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture
  • Bachelor’s and MBA (or relevant advanced degree) required
  • 8- 10 years’ experience in financial services industry with 10 + years’ experience in operations management roles
  • Proven leadership experience, with solid decision making skills
  • Experience building presentation decks for clients and executive management
  • Demonstrated experience and knowledge of the legislative/regulatory environment in the financial industry
  • Excellent written and verbal communication skills; must be able to build and maintain strong relationships with a variety of internal and external counterparts
  • Ability to negotiate and experience influencing senior stakeholders
  • Ability to assimilate to new experiences, learn quickly and absorb a steep growth curve
  • Must be results oriented and move fast to meet client needs
  • Some travel may be necessary as business need arises
  • FINRA Series 6 or 7 and Series 24 or 26 licenses preferred
91

VP, Operations Manager Resume Examples & Samples

  • Excellent verbal, written, visual/presentation, and interpersonal communication skills
  • Motivated self-starter, with an ability to work independently and perform well in a deadline-driven, fast-paced environment
  • Ability to build strong working relationships with other team members across geographic locations
  • Education: Bachelor’s degree required
92

Assistant VP Operations Controls Specialist Resume Examples & Samples

  • Facilitates control governance by evaluating, maintaining and enhancing the Operational Risk Control framework of Global Markets Operations North America
  • Owns the centralized view of the GMO Operational Risk control framework, with responsibility to streamline, secure and deploy the GMO control framework
  • Ensure all GMO controls are exhaustively and continuously mapped in ORUS, the GMO golden source of control and risk information
  • KRIs & KPIs – Daily Scorecard and Monthly Cockpit
  • Tracking and escalation point for Incidents, Audit Recos, and Operational Procedures
  • Perform granular and systematic quality assurance control reviews of L1 operational procedures, controls, and supervisory responsibilities of all GMO teams
  • Fully segregated reporting line to senior GMO management, with no responsibility for operational production
  • Responsibilities
  • Develop and deploy control plans and system flow modeling through ORUS
  • Continual review of Operations Control Matrices
  • Monitor and report on GMO Operations Control framework through ORUS, KRI, KPI, Aurora, Forecast, RCSA and Regulatory programs
  • Assistance in the design of standard control and testing procedures, templates and methodology, and the inclusion of BNP Paribas protocols and mandates for Control
  • Assist and perform walk through and data collection exercises with GMO Operations teams
  • Support control reviews and add value through a recommendation style overhaul of any GMO control and procedure found to be failing or inadequate
  • Develop close partnerships with GM Operations management, Operational Risk and Control Tower managers and staff across GM Operations, and as applicable, OPC, Risk Audit, and Compliance
  • Draft full operating procedures and publish on the territory platform Livelink
  • Ensure all responsibilities are fully cross-trained
  • Bachelor degree – Accounting/Business/Math/Finance/Economics
  • 2+ years relevant banking or financial industry experience
  • Excellent written and verbal skills, with confidence and composure at all levels of the business hierarchy
  • Data flow modeling
93

VP, Operations Resume Examples & Samples

  • Identifies and implements opportunities for improvement in company policies and procedures to streamline workflows and enhance service delivery
  • Responsible for employee staffing and ensuring program training for all employees (including product knowledge, proper language/communication training and overall support skills)
  • Participates with other senior leaders to establish strategic plans and objectives
  • Makes final decisions on administrative or operational matters and ensures effective achievement of objectives in Operations
  • Works on complex issues where analysis of situations or data requires and in-depth knowledge of the company
  • Directs and controls the activities of a broad functional area through several department leaders within the company
  • Has overall control of planning, staffing, budgeting, managing expense priorities and recommending and implementing changes to methods
  • Influence Senior Management and internal partners as well as external clients and business partners (e.g. Operations, Marketing, Finance, Product Management, Operations, Technology) to deliver Merchant partnership goals
  • Bachelor's degree required, Master's Degree or MBA is highly preferred
  • Minimum 10 years managing external relationships, negotiating complex agreements and business/product development is highly preferred
  • Proven organizational, process management and ability to convert strategy into actionable tactics that influence across multiple teams, initiatives and senior leaders across multiple sites
  • Strong interpersonal skills with the ability to lead, inspire and influence large cross-functional teams and senior leaders
  • Understanding of merchant payments and economics preferred
  • Excellent, oral, written and analytical skills to size and communicate opportunities, assess risks, results and customer impacts
  • Self-starter with confidence to own and manage critical processes for the team
94

VP, Operations Resume Examples & Samples

  • Excellent communication skills (both verbal and written),
  • Solid ability to manage relations with employees
  • Solid work organizational skills (setting priorities)
  • Ability to handle large volumes of work in a wide range of sectors
  • Strong ability to motivate and effectively support operations
95

VP Operations Resume Examples & Samples

  • Passion for Creating the Future of an Industry: To be effective in this role requires gaining a general understanding the insurance and reinsurance businesses and a passion for doing what we do in order to create the future of an industry and our company
  • Disciplined execution capability: The successful candidate will have a natural desire to create scale, structure, and repeatability, combined with the ability to develop workplans and facilitate execution across a small team, as well as the determination to find creative solutions in the face of challenges or “no.”
  • Adaptable Tactician: This role requires grace under pressure combined with strong execution and follow-through in emergent and uncertain situations. The ability to be adaptable and problem solve in the face of evolving internal and external stakeholder agendas and changing priorities is critical
  • Focused, Persuasive Decision Maker: Of paramount importance in this role is the possession of excellent judgment combined with the ability to drive oneself and other parties towards decisions, including participating actively with appropriate courage and candor to accelerate decision making. Clarity and precision in communication is important, tempered by openness and adaptability
  • Superb Communicator & Relentless Networker: The position requires a high level of communication, influence and interpersonal skills in order to network, navigate, negotiate, influence, and execute internally with cross-functional teams. The ability to develop and leverage internal global relationships and networks is essential
  • 5 + years of experience, including 5 years in management consulting or business operations
  • Financial Services experience preferred
  • Prior experience in the operations of a venture capital or private equity firm or corporate group desired
  • Superior oral, written and visual communication skills
  • Superior proactive networking and relationship development skills
  • Proven teamwork skills both as a leader and cross-functional team member
  • Self motivated with high initiative
  • Willing to travel 10% of the time including internationally
96

VP Operations Resume Examples & Samples

  • Assure hospital compliance with federal, state and local government laws and regulations, accrediting agency standards ad hospital policies and procedures rules and regulations
  • Participate in the development of the facility’s strategic plan and short and long-term objectives to ensure the continued growth of the facility and the provision of necessary services to the community
  • Lead financial management activities within respective areas of responsibility, including the creation of annual budgets, variance analysis and monthly financial reports; the development of annual capital budgets and cost benefit analysis for new and/or expanding programs and services
  • Assure system-wide implementations of BSWH, hospital policies and procedures and discover innovative methods to improve them
  • Conduct needs analysis, identify and apply effective problem solving expertise to identify alternate processes and potential solutions and acts to implement changes to improve operations
  • Ensure effective collection, categorization, filing, management, privacy, confidentiality, security, redundancy, retrieval and reporting capabilities of all data and information used by the hospital
  • Establish and communicate a clear and compelling vision, while implementing, and updating strategies for growth and improvement to support the Business’ mission
  • Create an organizational climate that encourages teamwork, builds employee engagement, collaborates, accepts accountability, and produces quality results
  • Collaborate with community leaders as appropriate to assess community healthcare needs, build a positive hospital image and market hospital services
  • Lead and maintain a workplace that respects and values associate’s differences, recognizing the unique contributions that individuals can make, and creating a work environment that maximizes their potential
  • Location/Facility – Baylor Scott & White Brenham
97

EA to the VP Operations, Disney Cruise Lines Resume Examples & Samples

  • Diary management for the Vice President and two Directors
  • Arrange all aspects of travel bookings for the Vice President and two Directors, including cabin requests
  • Maintain vacation and tax calendar for Vice President
  • Maintain annual vehicle reports for Vice President
  • Process expenses via SAP for the Vice Presidents and two Directors
  • Organisation of conference calls/video conference calls for Vice President and two Directors
  • When required, assist Marine & Technical Planning Director with cabin bookings for vendors
  • Prepare correspondence and presentations as needed for Vice President and two Directors
  • Assist other Managers with all aspects of travel requirements
  • Maintain calendar to ensure external industry meetings are attended by key team members
  • Organise quarterly Management Board Meeting
  • Liaise with Board Member and their assistants to schedule all Board Meeting dates
  • Prepare Board Room set up video links and providing conference call details (if required)
  • Take minutes, file any necessary documents with external lawyers and maintain files, ensuring confidentiality at all times
  • Performs complex and confidential secretarial duties for Vice President, Directors and other Board Members
  • Maintain diaries, arrange meetings and appointments for Board Members when they are present in the UK office
  • Provide first point of contact for internal/external contacts
  • Managing all ad hoc calls for Disney Cruise Line in a professional and helpful manner ensuring any required follow up is completed
  • Raise purchase orders, set up new vendors and process invoices. Troubleshoot any issues that vendors may have with payment/set up
  • Assist project team with project based work or events (dry dock or Newbuild). This could include travel coordination, collation of personal information, transfers etc
  • Experience as an administrator or team assistant in a large multi national organisation
  • Knowledge of cruise/travel industry is desirable
  • Excellent knowledge of the full Microsoft suite (Intermediate to Advanced PowerPoint, Excel and Word)and previous knowledge of SAP
  • Experience of using Shorthand is desirable
  • You will be organised, detail orientated and proactive
  • You must be adaptable and able to work on multiple different priorities, in line with business demands, with a flexible and positive approach
  • You will demonstrate strong relationship and networking skills
98

Southern Tide-VP, Operations & Administration Resume Examples & Samples

  • College degree in business or related field, master’s level preferred or equivalent business experience
  • 10+ years of operational experience with at least 4 years in an operations management/financial management position preferably in an apparel/retail company
  • Demonstrated experience in and a track record of rapidly growing and scaling company operations to achieve operating goals
  • Demonstrated experience leading and expanding business operations in new geographic locations and building out new markets
  • Demonstrated experience managing finances and budgets
  • Deep knowledge of operational and people needs in a growing company
  • Strong execution and leadership abilities including inspirational vision, conflict management, team building, mentoring and coaching, goal-setting, prioritization and strategic planning
99

VP-operations Lean Management Resume Examples & Samples

  • Project Management - Prior experience in understanding process or requirements from SMEs, document and prepare as is flows and future flow. Create a value stream map and co-ordinate with the business, technology department and operations to define the functional design to support changes and implementation
  • Other process improvement methodology experience is also a positive (Six Sigma, TQM, etc.)
  • Has been responsible for managing regional responsibilities in implementing change such as Lean methodologies etc. (Root Cause Problem Solving, Standard Work, etc.)
  • Expertise on Value Stream Mapping
  • University degree or higher educational qualifications (i.e. Masters) in business and financial management. Preferred major in financial accounting and organisational behaviour
  • Proficient with Microsoft Office - Visio, Excel, Word, and PowerPoint
  • Ability to work with teams in multiple locations in all regions given global role
  • Understanding of business architecture tools like IBM Blue works, igrafix, etc
  • Financial reporting and financial services/product knowledge highly desirable
100

Senior VP, Operations Resume Examples & Samples

  • Leadership Responsibilities
  • Bachelor’s degree (or equivalent) in related field
  • Advanced degree / Healthcare credentials preferable
  • Proven expertise and credentialing in one or more of our practice areas (Patient Access, CDI, HIM, etc) is a plus
  • Strong financial acumen with at least 3+ years of experience developing budgets, forecasting revenue and developing early warning signs and adapting the organization to achieve financial targets
  • Superior analytic and problem solving skills with an understanding of various clinical and financial operational processes within the healthcare industry
  • Keeps informed of latest healthcare and revenue cycle trends, developments, and leading practices in particular operational field
  • Proven ability to manage relationships internally and externally in complex environments
101

VP, Operations Resume Examples & Samples

  • In collaboration with the Executive Director and management team, directs the day-to-day activities of medical practice operations through policies, procedures, protocols and operations goals
  • Collaborates with directors/managers to prepare operating and capital budgets, monitors expenditures and initiates corrective action as necessary to meet financial goals and objectives
  • In partnership with the medical directors facilitates and executes organizational quality programs Pay-for-Performance (P4P) efforts and directs teams to achieve established goals and benchmarks
  • Enhances operational effectiveness through directing process improvement activities as needed and promoting collaboration among departments, medical offices and other SJHS entities
  • In collaboration with Human Resources, implements and adapts managerial and staffing plans focused on the selection, retention, and development of people to achieve goals and objectives
  • Leads SJHH/SJHMG clinics in collaboration with hospital partners to develop programs related to improving operational efficiency, reducing cost of care, and driving the highest quality outcomes
  • Participates in the Joint Operating Committees (JOC) for Sonoma & Napa, strategy and business development meetings, medical director meetings, medical group Board of Director meetings, and other ad hoc meetings or committees as needed
  • In partnership with the Regional COO, assists in developing and executing both short-term and long-term strategic goals, including population management, physician growth, and new facility planning
  • Supports practice acquisitions under the guidance of the Regional COO and medical group boards. Assures smooth transition of practices and implementation of systems and contracted services
  • Participates in and exemplifies the culture and mindset of the “Own It” program and leads the management team with a focus on providing excellent patient experience and customer service
  • Performs all other duties as assigned
  • Requires five (5) years of progressive ambulatory healthcare experience, including multi-specialty physician practice setting
  • Minimum of five (5) years’ experience as an Administrator working with a Medical Group and a successful financial track record in addition to management experience
  • Must possess excellent interpersonal skills with the ability to plan, organize, lead, and manage multiple levels of operations
  • Strong leadership and motivational skills with the ability to mediate difficult circumstances
  • Excellent communicator including facilitation, influence, and counseling skills
  • Detail-oriented with strong analytical skills
  • Ability to read and interpret financial reports
  • Treats all with whom contact is made in a values based respectful manner
  • Thorough working knowledge of Medical Group administration, finance, and contracting, as well as the clinical issues related to the successful operation of a Medical Group
  • Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information
  • Ability to travel between SJH, SJHH, and SJHMG locations, primarily in Sonoma & Napa Counties
102

VP, Operations Resume Examples & Samples

  • Lead manufacturing operations across the RWDD’s global manufacturing network
  • Lead and implement RWDD’s operations operating model, culture and performance expectations
  • Develop strong multifunctional teams to deliver high quality supply performance to meet key targets
  • Establish and achieve key performance indicators of the high five metrics across the RWDD manufacturing sites (safety, quality, , delivery, inventory, productivity)
  • Establish highly effective talent capability across all operations and teams
  • Improve operations efficiency and effectiveness by deploying operational excellence and continuous improvement
  • Lead and coach team to drive high performance culture that accommodates rapid and dynamic growth
  • Assure successful implementation of manufacturing process improvements and infrastructure investments
  • Manage key activities at third party providers as it relates to assurance of key quality and delivery performance indicators
  • Four year BS degree in Engineering, Manufacturing from an accredited institution, or equivalent industry experience required. Master’s Degree preferred
  • Minimum of 7-10 years relevant management experience in a high volume manufacturing environment, with a quantifiable record of achievement in the development and execution of strategic and tactical programs that consistently meets objectives
  • Experience in working in global environments
  • Must be legally authorized to work in the US without sponsorship
  • Strong problem solving skills to develop solutions to complex and multi-disciplined issues
  • Ability to lead in a fast paced environment and work collaboratively with all functional support areas i.e. HR, Finance, Strategic Sourcing, EHS, IT, Sales, etc
  • Ability to energize subordinates and peers and capable of getting results through others
  • Relevant management experience in leading cost savings, quality and lean initiatives
  • Green or Black Belt Certification
103

Assistant VP, Operations Analyst Resume Examples & Samples

  • Operational role - managing daily BAU tasks and requests
  • Extract, manipulate and clean data from internal database via SQL
  • Supports Sales in both identifying and retaining customer relationships
  • Engage in and provide support to broad business initiatives
  • Foster collaboration and continued product integration across the Equity division
  • Assist in developing advanced product-focused expertise in the team
  • Candidate to be degree educated. Finance, Economics or Computer Sciences are preferred
  • Prior experience in Financial Services Operations Department
  • Experience in a programming language (SQL) a plus
104

VP, Operations Resume Examples & Samples

  • Further advance and transform the current operations model, aligning to ITIL, with a strong metrics and analytical mindset to drive operational excellence
  • Driving high level of automation across the organization as part of shifting the focus on higher value consultative services and deeper engagement with strategic clients
  • Build a culture where exceptional client service and excellence is deeply embedded into the ethos
  • Embrace and implement advances in cognitive computing, machine intelligence to shift from best-in-class reactive to predictive model
  • Partner with Product, Engineering to deepen competencies and depth across external hyper-scale clouds like Azure, AWS
  • Strong background and working knowledge of IT infrastructure management including Cloud
  • Demonstrated experience of driving change and transformation
  • Deep understanding and operational experience in driving IT infrastructure automation
  • Ability to work in matrixed cross-functional environments to shape and drive change
  • Ability to manage global teams (including offshore) and 400+ employees
  • Experience with hyper-scale clouds (Azure, AWS) preferred
105

VP Operations Resume Examples & Samples

  • Establish strategic direction and oversee the development of business plan, work plan and budget for Benefits Operations and Validation
  • Be an advisor to our clients on plan design
  • Be an advisor to internal partners on client strategies
  • Own and drive overall quality for products delivered
  • Execute on strategy, planning and employee recruitment and development
  • Participate in other departments / teams cross functional projects on behalf of program development
  • Formal Education and/or Training: Bachelor Degree, MBA preferred
  • Years of Experience: 10-15 years of experience leading strategic initiatives and supervisory experience; Experience in PBM, Pharmaceutical, or Healthcare industry, experience working and managing in a virtual environment and leading cross-functional teams. Experience effectively engaging and influencing all levels of a corporation while managing multiple tasks in a demanding and stressful work environment
  • Computer or Other Skills: Analytical skill and proven project management competencies
  • Knowledge and Abilities: Ability to create, execute and communicate strategic vision. Must be able to lead, manage and mentor staff. Lead and drive cross-functional initiatives. Have broad, unique knowledge of one or more areas within department
  • LI-JL1
106

VP, Operations Resume Examples & Samples

  • Co-lead, from launch through end-product, several company-wide strategic initiatives and test models managed from BI (ranging from operating model changes to predictive analytics)
  • Refine our framework to accept and manage business units’ requests of BI, ensuring their alignment with broader corporate and business unit strategies
  • Together with Sr. VP and our technical VP, oversee the BI’s department’s overall operating model (e.g., team management, funding usage, reporting structure, etc.)
  • 8+ years Senior management experience with a focus on agile methodology (and its implementation across a broad audience) as well as modern data platforms and analytics tools
  • Experience working closely with senior management to develop bold yet achievable short and long-term strategy and goals
  • Ability to collaborate with business leaders to develop recommendations and solutions
  • Management style that exhibits strategic thinking, collaboration, and results-orientation
  • Ability to think about the future state and strategic directions while implementing quick wins and delivering business value in a cost effective and agile manner
107

VP, Operations Resume Examples & Samples

  • Plans and oversees all aspects of PPG practices in regard to business operations, programs, and the evaluation of such programs from an operational perspective. Analyzes and evaluates facilities, new construction, renovations, and upgrades to ensure patient access to care
  • In conjunction with Chief Operating Officer and leadership team, plans, directs and implements business initiatives to achieve improvements in Financial Performance Improvement, Service Performance Improvement, and Quality Performance Improvement
  • Plans, directs and implements initiatives to achieve medical expense and shared risk reductions, and supply chain savings for the business unit in coordination with health system targets and objectives
  • Ensures all aspects of the patient centered medial home are successfully implemented and monitored
  • Ensures all administrative functions are properly planned, organized and integrated for areas, including EMR, lean process flow, clinical operations, human resources, information resources, regulatory compliance, reporting, employee safety, quality, and services to patients
  • Participates in provider strategy retention, and fosters the ongoing development of physician/administration relationships
  • Works directly with medical directors in all regions to make recommendations for changes in operational functions, policy & procedures, etc., needed to achieve business unit goals. Interacts with physicians and practice staff to ensure effective administration
  • Supports Chief Operating Officer and Vice President of Medical Operations in implementing network development activities/ strategic planning. Activities would include monitoring the network to identify growth, efficiency and improvement opportunities
  • Provides administrative support and assists in the evaluation of new technology in the area of electronic health record information resources and technology to ensure customer service needs, quality of care, and business objectives are achieved
  • Ensures employee and patient satisfaction goals are achieve in accordance with ProMedica Health System guidelines
  • Represents organization to community/region including speaking engagements and networking functions
108

VP Operations Resume Examples & Samples

  • Ensures continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
  • Drive operations decisions and oversee the implementation, operations, and management of end-to-end infrastructure product solutions, including strategy, planning, delivery, and operations
  • Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a national, 24x7, high-volume, high-availability, critical production environment
  • Looks for opportunities to optimize the product set through analyzing total cost of ownership for customers through analytics and reporting; Develop options to improve and prioritize, with the overall goal of operational effectiveness and value to the customer
  • Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development
  • Keeps current with trends and issues in the IT industry, including current technologies and prices; Advises, counsels, and educates executives and management on their competitive or financial impact
  • Reviews hardware and software acquisition and maintenance contracts and pursues master agreements to capitalize on economies of scale
  • Aims to accelerate the migration of core services into the next generation technology platform
  • Drive the creation and continuous development of a multi-year IT operations roadmaps in support of various Product Lines, particularly centered around the product and service catalog
  • Generates annual operating and capital budgets with AIS Finance and manages to budgets throughout the fiscal year
  • Deliver dedicated environment build and automation support for AIS Product Implementations; ensure performance metrics are met to deliver key AIS Product Implementations and Operations
  • Manage IT Service Management (ITSM) processes and governance for infrastructure areas, including the deployment and management of IT metrics and reporting
  • Proactively supports staff development including individual and team goals, coaching and counseling, training plans, mentoring and career planning
  • Acts as an advocate for the organization’s IT Operations vision via regular written and in-person communications with the organization’s executives, department heads, and end users
  • Adheres to policy and procedure as it relates to all aspects of IT contracting and legal processes
  • 15+ years of experience managing and/or directing an IT operation
  • Ability to set and manage priorities judiciously
  • Exceptionally self-motivated and directed
  • Exceptional service orientation
  • Ability to motivate in a team-oriented, collaborative environment
  • Ability to act as a change agent, experience in positively making an impact on organizations
  • Understanding of consumer and market trends within the healthcare provider space
  • Ability to convey concepts and ideas to Senior Executive audience
  • Experience with supporting advanced engineering solutions – server, storage, network, automation, containers, etc
  • Understanding of infrastructure automation, instrumentation, and monitoring platforms
  • Experience with and/or management of the following technology solution areas
109

VP, Operations Resume Examples & Samples

  • Responsible for member retention and quality, to include visiting member facilities on a regular basis
  • Will have a comprehensive understanding of all product lines and will be responsible for ensuring that SMOs and RMOs are trained on all products and services
  • Will have a comprehensive understanding of how to optimally use CIOX Health technology at our top three (3) client facilities
  • Ensure ongoing communications with HIM Directors or contact person via phone are made in accordance with CIOX Health's Total Quality Management process
  • Meet with HIM Directors and/or Facility Administrators to discuss service levels and negotiate service agreements on a regional level
  • Strong utilization of SalesForce to include monitoring and documenting member information
  • Review, assess and provide resolution to all negative and neutral customer services surveys
  • Maintain frequent contact with all levels of the ROI Operations Management team
  • Ensure frequent phone contact is made between each ROI Specialist and their managers/supervisors
  • Provide exceptional time management skills to include being mindful of meeting deadlines, responding timely to emails and phone messages
  • Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance
  • Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data
  • Complete a minimum of 25 QI’s with top accounts per year per region and visit as appropriate
  • Attend and participate in annual state association meetings
  • Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure
  • Organize and conduct at least one quarterly onsite customer meeting per region covering CIOX Health offerings, customer satisfaction level and industry trends
  • Stay abreast of current and pending laws and regulations pertinent to the industry
  • Leads initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity, customer retention and reduce labor and material expense
  • Deliver service contribution margin targets by optimizing service capabilities and variable cost productivity initiatives
  • Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes
  • Review and follow up on metrics on field service profitability to maximize productivity
  • Maintain daily contact with the field Executive Management team
  • Ensure timely delivery of reports for each location
  • Monitor revenue and expense to improve Gross Margin and make necessary changes for continuous improvement
  • Provide support and final decision making on service and financial issues. Confidentiality
  • Confidentiality Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records. Confidentiality
  • Meet with Directors, Administrators, or COO’s to discuss service issues
  • Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management
  • Customer Retention and Satisfaction
  • Organize and conduct at least one monthly onsite customer meeting per region covering customers’ satisfaction level
  • Ensure weekly staff meetings are held at each location
  • Four year degree in business or related field and/or minimum of 7 years of work experience in the Healthcare field
  • Knowledge of HIM Services (coding)
  • Ability to organize and manage multiple priorities
110

VP, Operations Resume Examples & Samples

  • Bachelor’s degree in Construction, Business or other related Home Building field and 10 years of experience
  • Eight years direct experience with a production home builder
  • Two years’ experience with full profit/loss responsibility
  • Experience in at least two functional areas in home building is strongly preferred (i.e. construction and sales)
  • Computer literacy is preferred
  • Demonstrated success in the home building industry
111

VP Operations Resume Examples & Samples

  • Ability to envision and formulate strategy while leading execution
  • Ability to make sound business and financial judgments regarding investments, returns, and overall financial impacts
  • Ability to lead the supply team in developing forecasts and budgets
  • Demonstrated track record of building world-class teams of manufacturing leaders
  • Demonstrated strengths with respect to manufacturing capabilities and lean manufacturing principles
  • Strong analytical, organizational and reasoning skills/abilities
  • Results-oriented with the ability to balance risks and other business considerations
  • Proven leadership skills; obtaining results with others at various levels of skills/competence
  • Ability to problem solve in a strategic and opportunistic manner
  • Excellent presentation, written and interpersonal communication skills as well as the ability to clearly communicate
  • Strong proponent of empowerment, growth, and innovation
  • Minimum 10 years of progressive experience in management/leadership level positions required
  • Minimum 10 years of experience in a multi-facility manufacturing setting preferred
112

Cib-VP-operations Resume Examples & Samples

  • Support the BAU group in obtaining, analyzing and reporting on data sets from various systems as part of a broader scoping & planning function for new business initiatives
  • Co-coordinating BAU and project activities across different groups, technology teams and cross-functional groups
  • Hosting regular BAU and strategic project calls to deliver key project updates and highlight critical risk and issues
  • Support in BAU project capacity planning based on the in-scope documentation
  • Ensure that team members follow the procedure and all the procedures are drafted in lines with the controls policies
  • Ensure that all control policies of the organization and DMO are fully adhered to
  • Stake holder management is a must as we work with colleagues and senior management across the globe
  • Ability to generate reports and scorecards, present them in operations calls, provide capacity and contingency planning
  • Minimum of 11+ years’ experience in derivatives and other trade related documentation, gained within Investment Banking / Law Firm environment
  • Rich experience in Banking / Investment Banking Operations
  • Strategic thinking and good business judgment
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions
  • Highly proficient Analytical skills
  • Strong leadership skills that would provide direction and steer the team/stakeholders to the required business goals
  • Strategic thinker and problem solver; possesses high attention to details
  • Strong influencing skills with all levels of stakeholders
113

VP, Operations Resume Examples & Samples

  • Oversees the operations of multiple states within an operating group with combined revenues of $150 million or more. Establishes strategic direction for states for which responsible, participates in Network wide strategic planning, and provides thought leadership on Network wide business goals. Actively participates in and plays leadership role as needed in significant Network wide impact
  • Responsible for financial performance of multiple states or assigned business unit; implements strategies to maximize revenue, attain operational efficiency and drive profitability; works in conjunction with financial personnel to maintain accounts payable, accounts receivable and general ledger; oversees individual state business and financial plans; oversees monthly financial reporting; and approves contracts and expenses at appropriate level of authority
  • Provides leadership and develops strategy for maximizing growth in multiple states. Develops business plans and marketing strategies to grow census and improve occupancy and utilization in core services. Develops strategies to anticipate new business opportunities and develops new starts and identifies potential acquisition candidates
  • Oversees development of government relations plans for multiple states. Develops strategy to maintain and enhance state level relations with legislative and administrative officials, advocates, and trade associations. Directs lobbyists or outside contractors. Keeps informed of public policy changes and lobbies on behalf of company and consumers
  • Develops strategies across multiple states to maintain and foster relations with consumers, families and guardians; oversees implementation of consumer satisfaction surveys; and oversees development of enhancement plan
  • Oversees development of quality enhancement strategy and drives quality initiatives for multiple states, coordinating Network standards, licensing requirements and consideration for individual consumers needs
  • Provides leadership and oversees implementation of incident management protocol for multiple states; ensures timely incident reporting; reviews trends and develops and implements proactive and corrective response strategies. Oversees investigation process
  • Oversees strategy and implementation of health and safety programs for multiple states including consumer and employee protection. Maintains appropriate medical and nursing services and supports
  • Develops strategy to maintain compliance with Network and regulatory standards for clean, neat, and safe living and working environments within multiple states. Assures pleasant, age-appropriate, well-decorated home-like residential living environments
  • Provides leadership including supervision of Executive Directors and business unit support team; develops strategy for implementation of Network employee practices; oversees safety and workers’ compensation implementation strategy; recruits and retains top talent; develops state leadership teams; establishes employee orientation and training programs; and implements employment practices including hiring, termination and discipline
  • Oversees contractual and regulatory requirements for states for which responsible, ensuring requirements are met
  • Performs other related duties and activities as required
114

Cib-assistant VP-operations Resume Examples & Samples

  • Hosting regular project calls to deliver key project updates and highlight critical risk and issues
  • Communicate in open forums and meetings; steer the project towards success by bridging discussions amongst multiple parties and resolving complex issues
  • Support in project capacity planning based on the in-scope documentation
  • Understand and assess project cross impacts and dependencies
  • Act as an escalation point to contact to Identify issues and co-ordinate with the relevant functions internally (eg: credit, legal etc.) for prompt resolution on disputed points within set time-frame parameters
  • Working closely with regional Legal operations Department (which has the overall responsibility for ISDA Master Agreement Negotiation and Transactions), Credit, Collateral team, Onboarding team and other stakeholders
  • Qualifications/Experience/Knowledge/Skills
  • Minimum of 8-9 years’ experience in derivatives and other trade related documentation, gained within Investment Banking / Law Firm environment
  • Proficiency in MS office is a must
  • Ability to multi-task, identify priority issues and excellent execution style
  • Project management and process improvement experience
  • Independent, driven and creative
  • Able to build strong partnership with various teams to help deliver results
115

Team Assistant to VP Operations Asia Pacific Resume Examples & Samples

  • Scheduling and organizing meetings, providing secretarial and administrative support to ensure the smooth running of administrative matters by responding the queries in timely manner, effective, efficient & safe way
  • Maintains and coordinates incoming/outgoing correspondences including correspondences to the government, complete with all of supporting documents ensures that the correspondences and the attachments are filed according to the filing system
  • Manages calendar, greet and screen appointments and handle details of meeting arrangements
  • Arranges complex and detailed travel plans and itineraries
  • Facilitates requirements in the procurement process system e.g. prepare and create LVA, PO, SAP, Service Entry, CRF on the SRM system (stationeries) and have responsibility to track the progress Report as well as the approval process
  • Coordinates and arranges RP’s external meetings, including ensuring all required facilities and logistics (e.g. venue, technology support, catering, etc.) are available
  • Arranges, coordinates, and assists BP’s VIP visitors programs from Headquarter and other locations including arrangement of agendas, VIP appointments, arrival pick-ups, accommodations and transportation
  • Prepares and supports Expense Report
  • At minimum 10 years’ experience as Team Assistant/Team Coordinator/Team Support supporting VP level
  • Excellent communication skills in Bahasa and English both oral and written
  • Strong knowledge and skills in correspondence and filing
  • Strong skills in event/meeting/travel arrangements
  • Ability to multi-task and deliver in an demanding environment
  • Able to demonstrate team work spirit and customer service oriented
  • Hold Indonesian citizenship
116

Assistant VP, Operations Resume Examples & Samples

  • Assist the Vice President of Operations/Business Manager in developing and implementing to realize local and corporate opportunities and oversees Business Operations for the Service Center
  • Oversees the Corrective Action Plan, or CAP, Program for the Service Center to include: sign off of all CAP responses, review and ensure CAP responses are thorough, accurate, and meets all associated deliverables/commitments
  • Oversees Service Center External Claims Audit Program, Provider Dispute Program, SOC Compliance Auditing Program, and DMHC financial surveys
  • Acts as a direct operational liaison for local and national key clients related to service issues, claims issues, process development and client expectations
  • Responsible for partnering with Account Services in representing and tracking high level client deliverables to ensure timely and accurate deliverables
  • Proven ability to maintain excellent relationship in a matrix style environment