Systems Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the systems operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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CG
C Goyette
Charlie
Goyette
8682 Funk Union
Houston
TX
8682 Funk Union
Houston
TX
Experience Experience
09/2016 – present
New York, NY
Senior Systems Operations Engineer
New York, NY
Senior Systems Operations Engineer
09/2016 – present
New York, NY
Senior Systems Operations Engineer
09/2016 – present
  • Ensure regular and clear updates are provided to the Systems Operations Manager and global operational teams
  • Proactive systems performance, management and maintenance
  • Providing in-depth investigations and root cause analysis of incidents and outages, reporting as in accordance with company guidelines
  • Provide direction and ensure delivery of technical based projects
  • Working within published SLAs and OLAs
  • Working to strict Change control governance
  • Acting as and constantly developing as a Technical expert within specified technologies
03/2012 – 03/2016
San Francisco, CA
Senior Systems Operations Analyst
San Francisco, CA
Senior Systems Operations Analyst
03/2012 – 03/2016
San Francisco, CA
Senior Systems Operations Analyst
03/2012 – 03/2016
  • Works independently, providing 24x7 on call service to operations personnel to assist with
  • Conducts and supports disaster recovery setup testing
  • Works independently, providing 24x7 on call service to operations personnel to assist with system hardware, software and system applications problems
  • Identifies problems and provides corrective solutions for application problems as they pertain to storage media e.g., tape contention, space over/under allocation, data set buffering, back-up run times)
  • Provides the programming staff input on application performance enhancement
  • Assists the programming staff with the planning, scheduling and implementation of new applications or with application conversions
  • Seeks out ways to improve or automate the processing of production application jobs andwork streams
01/2005 – 09/2011
Detroit, MI
Systems Operations Analyst
Detroit, MI
Systems Operations Analyst
01/2005 – 09/2011
Detroit, MI
Systems Operations Analyst
01/2005 – 09/2011
  • Support the Business Analytics Manager in creating, revising and instructing organizational processes and Data Governance standards
  • Monitor Production Batch processing using Zeke / Zebb Scheduling package
  • Drives issue resolution by making critical decisions that may impact multiple clients’ processing
  • Drives issue resolution by making critical decisions that may impact multiple clients' processing
  • Assist with analyzing transaction register trends for system and/or training opportunities
  • Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment
  • Conduct regular training sessions for new and existing users
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Southern Illinois University Carbondale
Bachelor’s Degree in Computer Science
Skills Skills
  • Good general knowledge in Linux and Windows operating systems as well as network management knowledge
  • Someone who is agile and adaptable, with the ability to think quickly and deliver
  • Demonstrate reliability, flexibility, and attention to detail
  • Excellent communication skills – Fluent in written and spoken English, ability to explain difficult or sensitive information in a diplomatic way
  • Working knowledge of Linux Operating System and good Linux command line skills
  • Strong verbal and written communication skills, problem solving skills and have the ability to think a little left of field & outside the box
  • Conducts a deep review of data and issues to quickly reveal the root cause of complex problems; anticipates and prepares for potential problems
  • ITIL knowledge
  • A strong background in a Unix/Linux Systems Administration
  • Calm and professional under pressure
Create a Resume
1

Systems Operations Manager Resume Examples & Samples

  • Review technician tickets daily for accuracy, policy adherence, and feedback opportunities
  • Execute proper methodologies to improve event resolution time, manage customers’ perceptions and develop strong and stable internal relationships
  • Be an escalation point for the NOC staff for complex issue resolution
  • Management of all NOC related projects, providing weekly updates to the project stakeholders
  • Work with account managers and other technical staff for new client onboarding, including monitoring tool implementation, report setup, permissions, data gathering, and documentation
  • Excellent organizational and follow-up skills with strong attention to detail
  • Experience with infrastructure management and monitoring tools. Experience with Sciencelogic EM7 preferred
2

Human Systems Operations Specialist Resume Examples & Samples

  • Run and analyze numerous WebFocus exception reports to determine accuracy of the data to be utilized in the processing of each payroll schedule. Provide documentation for audit purposes as required
  • Utilize WebFocus exception reports to identify and resolve any data issues prior to payroll processing
  • Decide which exception reports need to be run and analyzed dependant upon current events and other dependencies to ensure the integrity of data used to process payroll. This decision is typically made independently or in conjunction with management consultation
  • Work closely with Team Lead and management to resolve any complex data issues or employee inquiries
  • Research any complex escalated questions or problems reported by employees through the Operations Center
  • Liaison between other departments to resolve any issues that require collaboration with the data entry, tax, programming, and Employee Relations teams to determine solutions to pending issues
  • Make corrections to the Payroll History Database and run appropriate exception reports necessary to ensure ongoing accuracy. Make all adjustments and corrections to ensure the most accurate up-to-date employee records are maintained
  • Perform user acceptance system testing for a wide variety of processes and production changes to the Payroll, Automated Time & Attendance, and Benefits Systems
  • Provide project management for team process improvement projects
  • Have a global view and conceptual understanding of overall Human Systems operations
  • Demonstrate an advanced knowledge of the Human Systems Employee Database and the Automated Time & Attendance system, understanding dependencies between the systems and how the systems affect the overall payroll process
  • Encourage and advocate teambuilding and team member self-improvement
  • Work closely with management to identify and make recommendations for process and system improvements
  • Bachelor's degree and up to one year of experience, or Associate's degree and three years of experience, or five years of related experience and/or training or equivalent combination of education and experience
  • Ability to perform payroll calculations, such as taxes for manual checks, pay rate for various adjustments, etc
  • Demonstrated proficiency in computer applications such as MS Office products
  • Strong analytical skills, reasoning and organizational skills
  • Ability to handle complex situations which require sound judgment
  • Ability to read and interpret documents such as procedure manuals, tax and legal updates and payroll/benefits correspondence
  • Ability to perform assigned duties with minimal direction and supervision
  • Fundamental of Payroll Certification (FPC) from the American Payroll Association
  • At least two years of experience as a Human Systems Operations Center Specialist I
3

Systems Operations Analyst Resume Examples & Samples

  • Prior customer facing role acting as a liaison for major clients
  • Change Management, Incident Management, Account Management, and Data Security communications
  • Creating and maintaining documents such as detail reports, flowcharts, diagrams, etc
  • Knowledge of processes in an ITIL environment, able to understand message-oriented application architectures (Web Services and Middleware technologies)
  • Must possess strong communication; both written and verbal
4

Human Systems Operations Specialist Resume Examples & Samples

  • Provide BB&T managers with the necessary support to educate and ensure comprehension of compliance with payroll regulations and guidelines
  • Analyze Human Systems data forms for appropriateness prior to data entry to determine accuracy of calculations, effective dates, and all required information
  • Process incoming employee database transactions timely, quickly and accurately
  • Determine if requested employee data changes have timing issues, require additional manual calculations and identify the impact on the employee's pay. Make all necessary adjustments to calculations, pay amounts, effective dates, etc. and enter the employee database transactions accordingly
  • Provide employee and management support and guidance in the use of the Automated Time and Attendance system. Respond promptly to incoming Service Center calls to minimize abandonment rates
  • Provide system support of the Kenexa (recruiting) and Automated Time & Attendance systems, by asking the appropriate probing questions of the employee or manager to determine the level of diagnostic instruction needed
  • Log all incoming calls from employees and managers into Tivoli for purposes of research, resolution, and customer service quality
  • Make process improvement suggestions to enhance efficiencies and quality of service to upper management
  • Project positive image of Human Systems Division by providing superior client service in a professional manner, and respond with superior customer service to clients' inquires and concerns
  • Must possess professional attitude
  • Strong analytical, reasoning and organizational skills
  • Ability to make calculations and determine values such as taxes for manual checks, pay rate for various adjustments, etc
  • Demonstrated experience providing outstanding client service
5

Mmis Systems Operations Manager Va Resume Examples & Samples

  • Required Qualifications
  • Minimum of three (3) years of experience in the design, implementation, and operation of a modern large-scale claims processing system similar to a Medicaid Management Information System (MMIS), and previous experience with an MMIS or components of an MMIS Enterprise level system management experience Minimum of three years’ experience managing large technical teams (including subcontractors) across multiple projects and disciplines/functional areas Demonstrated comprehensive experience managing the planning, developing, testing, and implementing of software application changes Demonstrated comprehensive experience using software development lifecycle methodologies Demonstrated ability to simultaneously manage large scale concurrent projects and effectively respond to unanticipated customer business priorities Demonstrated ability to manage staff in a complex IT environment Demonstrated knowledge/skills in health payer industry standards, including transaction sets, code sets, valid value sets, standards for paper claim forms Change management process development and enforcement experience Quality assurance process development and enforcement experience in health payer industry claims processing Customer service orientation A degree in Information Systems or Computer Science, or equivalent combination of education and experience
  • Desired Qualifications
  • Previous experience managing an MMIS Demonstrated technical knowledge and skills in Medicaid claims processing
6

Senior Systems Operations Analyst Resume Examples & Samples

  • Selects, loads and installs operating system software and appropriate necessary fixes to keep the systems running
  • Works independently, providing 24x7 on call service to operations personnel to assist with
  • Conducts and supports disaster recovery setup testing
  • Ensures sufficient system resources (e.g., disk, tape) are available for day-to-day processing
  • Seeks out ways to improve or automate the processing of production application jobs and work streams
  • 3-6 years of related experience
  • System networking knowledge (i.e. IP and Firewall knowledge) is a plus
7

Senior Systems Operations Analyst Resume Examples & Samples

  • Works independently, providing 24x7 on call service to operations personnel to assist with system hardware, software and system applications problems
  • Ensures sufficient system resources (e.g., disk) are available for day-to-day processing and helps direct capacity planning
  • Identifies problems and provides corrective solutions for application problems as they pertain to storage media e.g., tape contention, space over/under allocation, data set buffering, back-up run times)
  • Provides the programming staff input on application performance enhancement
  • Assists the programming staff with the planning, scheduling and implementation of new applications or with application conversions
  • Seeks out ways to improve or automate the processing of production application jobs andwork streams
8

Manager, Systems Operations Resume Examples & Samples

  • Sound understanding of the WMS infrastructure and architecture including interaction with and impact on
  • University Degree (ideally in Business or Operations Management) or equivalent
  • 5+ years of progressive post-university distribution management & supply chain operations experience. Experience in E-commerce or Omni channel an asset
  • Demonstrated leadership and influencing skills with the ability to get things done
  • Experience in successfully leading a department or division through organizational change
  • Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
  • Is adaptable and comfortable with ambiguity and change
  • Passionate about luxury retailing and / or fashion
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Proven leadership, implementing strategic initiatives through people
  • Inspire with Service
  • Lead with Passion
  • Own it with Pride
  • Earn lasting Relationships
9

Systems Operations Analyst Resume Examples & Samples

  • Systems Operations Administrator Position Responsibilities
  • Under direct supervision, performs real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior analysts and development
  • Under direct supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
  • Under direct supervision, monitors order entry and market data connectivity issues with clients, exchanges, market centers, and network providers
  • Under direct supervision monitors system capabilities, department workflow, and scheduling requirements
  • Under direct supervision, configures, installs, maintains and upgrades computer systems hardware and software
  • Under direct supervision, administers and maintains security of operating systems
  • Under direct supervision, performs recovery procedures, scheduling and backups, and monitors batch processes
  • Education and Professional Accomplishments 
10

VP, Distributed Systems Operations Resume Examples & Samples

  • Responsible for traditional operations and DevOps for large and complex VISA’s Distributed Systems Portfolio
  • Responsible for driving transformative and industry leading service delivery with a high bar on Security and Availability metrics
  • Responsible for measuring and improving all ITIL Operational metrics
  • Responsible for a large global team spanning multiple time zones and countries
  • Responsible for managing vendors, contractors and other suppliers of IT Services
  • Responsible for defining driving and executing the DevOps vision
  • Responsible for creating new and nurturing existing cross-functional partnerships
  • Responsible for creating high standards for information security
  • Responsible for developing and nurturing the top talent
  • Responsible for production acceptance and reliability engineering process
  • Responsible for driving early engagement in the solution design with Product Development and Infrastructure Engineering Partners
  • Provide crisis leadership for complex and unanticipated availability or performance issues
  • Responsible for driving social collaboration inside a large enterprise
  • 15+ years managing a team of operational engineers in support of complex and highly available application and infrastructure solutions
  • Must have a prior track record of transforming operations for a large organization
  • Must have an understanding of common and complex application and integration architectures present in today’s enterprises
  • Must have an understanding of evolving application and integration architectures to be able to create an operational vision for the future
  • Must have a prior track record on instrumenting complex application and infrastructures to increase the alerts and creating correlation algorithms to reduce the incident resolution times
  • Must provide guidance and inspire large infrastructure and product teams on the vision and drive the execution of the vision with the operational teams
  • Must have hands-on experience in designing, building and implementing infrastructure solutions: One or more of Compute, Storage, DB, Middleware
  • Must have hands-on experience in some of the new technologies. Experience can include installing, configuring, administering and operating these technologies
  • Must have prior experience in building automated solutions through tools and software that enable infrastructure to be remotely provisioned, configured and decommissioned
  • Must have prior track record in negotiating complex Hardware and Software deals
  • Drive design to scale, design to fail with highest level of instrumentation
  • Provide Compute/Storage/Middleware/Database “As a Service” offerings to customers that are easy to consume, elastic, secure and reliable
  • Provide highly reliable infrastructure solutions that are extremely secure enabling Operations to manage environments simply and effectively
  • Drive the adoption of standard toolsets to reduce complexity and support Operational goals for increasing automation across the enterprise
  • Must have the breadth and/or depth in a wide variety of technologies and tools that are used in emerging infrastructure architectures
  • Must have a prior track record of creating cross-functional partnership and alliances required for delivering on mutual success in these partnerships
  • Create an environment of pay-for-performance and accountability
  • Champion the adoption of open infrastructure solutions that are fit for purpose yet forward the Visa goals to keep technology relevant
  • Manage an efficient and effective backup and archive environment that takes advantage of technology to provide cost effective, tiered solutions
  • Leading a world class highly engaged and highly skilled team of systems engineers in various locations across the globe
  • Must have demonstrated experience and passion in communicating success of a technology/engineering organization
  • Excellent understanding of Cloud technologies in application of hypervisor, storage and network automation capabilities
  • Excellent verbal and written communication skills, especially in communicating success of the operations
  • Must have a prior track record being active in corporate social computing platforms and leading all the employees by example on blogs
11

Manager, Systems Operations & Analytics Resume Examples & Samples

  • Manage all front end/pre-sales operational needs for Partnerships
  • Implement workflow enhancements to effectively report and account against LOBs
  • Serve as systems administrator and business ops liaison with IT for SalesForce and all Sales systems
  • Oversees the entry and management of Deal Memos for territories in Oracle, SharePoint and Salesforce Systems
  • Ensure data integrity on Salesforce and all sales systems
  • Serve as business analyst to manage and implement workflows
  • Work with Accounting/Finance to ensure accurate amounts are billing and recognized to the appropriate LOBs
  • Serves as Financial point for group on any overall reporting needs WW along with Manager of Strategy & Operations, ensuring proper deal flow and billing
  • Maintain several scheduled reporting, and generate ad hoc reports as requested
  • Field questions and information requests for the territories, working as needed with Account team to provide all necessary tools to pitch
  • Work on any territory specific operational needs
  • Work with team to implement workflow enhancements across Digital, Ad Sales, Custom and Promotions to effectively report and account against revenue to all LOBs – including Sig Events, Pipelines, Dashboards and Access
  • Oversees deal submission process for territories from deal memo submission, to contract signature and transition to project management for execution
  • Map out business processes and work with team to improve efficiency when necessary
  • Vets promotional deals and compares against previous comparable deals, extracting pertinent information/data to aid sales teams in negotiating the best deal terms
  • Extract relevant information from tracking and perform necessary financial and strategic analysis
  • Ensures all deals being pitched abide by nutritional guidelines, likeness restriction guidelines, and any other Marvel or Disney guidelines / restrictions
  • Support WW Co-Promo initiatives for the pre and post-sale as needed
  • Minimum 2-4 years experience with general understanding of both the promotions and/or licensing business
  • Ability to translate business needs into a technical statement of work
  • Experience in systems administrator functions for Salesforce or other CRMs
  • Strong communication skills, both written and oral, and the ability to interface with cross-functional teams and senior executives WW are required
  • Proficiency in MS Office- advanced Excel skills a must
  • Organizational skills and the ability to multi-task, handling several projects at once
  • Demonstrated ability to respond calmly and quickly to shifting priorities and timelines in a fast-paced environment
  • Attention to detail and ability to perform analyses from large amounts of data
  • Possession of a strong work ethic and high level of confidentiality
  • Analytical and financial tracking skills a must
  • Experience working under pressure to meet tight deadlines
  • Ability to be the bridge of communication between technical and non-technical team members
  • Self-motivated, able to look at data and provide insight related to revenue recognition
  • Understanding of international business practices preferred
12

Lockbox Systems Operations Analyst Resume Examples & Samples

  • Develop and implement new lockbox setups and act as expert in system based lockbox processing
  • Assists as lead to key process improvements ensuring successful implementation across all lockbox based lines of business
  • Bachelors degree in Business Management or equivalent work experience
  • Three (3) years work experience in a lockbox environment or similar industry
  • Deadline and task-driven, proven problem-solving and strong multi-tasking skills
  • A moderate level of analytical and technical skills required to interpret and analyze process data
  • Ability to persuasively communicate ideas to other area managers and upper management
  • Advanced Microsoft Software skills, including Word and Excel required. Experience with Visio, Access, Outlook, and Visual Basic preferred
13

Senior Manager Systems Operations Resume Examples & Samples

  • Business Delivery and Operational Effectiveness
  • Accountable for ensuring high performance, reliability, availability, and operability of applications and services in support of divisional objectives and line of business requirements
  • Provides leadership, consultation, and implements controls, to ensure the successful non-disruptive implementation of infrastructure and application changes to all supported environments, including critical bank applications
  • Partners with EI and CTD management in the development and execution of strategic initiatives, in support of divisional and organizational objectives
  • Contributes to the department’s successful participation in meeting divisional Key Initiatives
  • Provides leadership and guidance in the management and control of the ITIL Incident, Problem, and Change processes to provide focus on service issues through the daily, weekly, quarterly trending and reporting of data
  • Proactively develops strategies and objectives specific to relative area(s) of expertise and assists the Department Manager in developing overall departmental strategies (both shorter and longer term)
  • Maintains awareness and a solid understanding of all major problems and changes associated with the supported environments and services
  • Communicates critical production problem status and resolution strategies to senior management and executives to keep them informed of critical production problems and to gain approval on operational activities
  • Understands department/EI/enterprise strategies and supports the Department Manager/EI executive in developing specific plans to ensure systems/processes applicable to their EI platform remain current in order to provide superior service levels to clients/business units
  • Provides leadership with other senior managers to ensure the department’s successful contribution to divisional financial goals
  • Contributes to the successful implementation of multi million dollar projects through effective workload tracking and resource management
  • This job requires the incumbent to interact with the following processes and/or groups
  • Advising – This role has the authority to provide consultation to the creation of departmental processes
  • Auditing – This role requires a thorough awareness of all major problems, changes, and risks to environments supported by the section
  • Coordinating – This role has the authority to create Focus Group or Task Force teams, comprised of representatives from across the enterprise as well as vendors, in order to restore stability to supported environments
  • Monitoring – This role has the authority to be informed about all activities related to mission critical bank applications, and to any environments which are experiencing stability issues or chronic problem conditions
  • Possesses a university degree/college diploma in Computer Science
  • 10+ years of technical experience in IT environments
  • 5+ years’ experience in a Manager capacity
  • Demonstrates advanced technical knowledge of wide variety of IT infrastructure technologies, Grid Computing, Business Intelligence, SCCM, SCOM
  • Demonstrates expert knowledge of industry standards, capital planning, infrastructure planning, security processes, hardware technology, storage capacity management, network capacity management, and processing strategies
  • Displays advanced knowledge of Information Security, audit, and regulatory guidelines
  • Displays advanced knowledge of the T&O organization
  • Illustrates advanced knowledge of ITIL Framework: Incident and Problem Management, Change Management, Configuration, Capacity and Release Management
  • Exhibits advanced general knowledge of contractual terms and conditions
  • Demonstrates advanced knowledge of financial accounting principles, capital planning processes, and BMO financial methodologies
  • Displays expert knowledge of project management and planning team processes
  • Maintains an advanced understanding of cross organizational structure
  • Capital Markets background is an asset
  • Possesses expert communication, facilitation, and interpersonal skills
  • Possesses advanced analytical and decision making skills
  • Possesses expert conflict management skills
  • Demonstrates advanced customer service skills
  • Demonstrates advanced influence and negotiation skills
  • Displays advanced operational planning skills
  • Displays advanced planning skills
  • Is able to lead large teams during recovery activities for highly critical bank applications
  • Is able to manage in crisis situations
  • Illustrates expert people management, coaching, and mentoring skills
  • Maintains advanced leadership skills and initiative
14

Hrss Systems Operations Head Resume Examples & Samples

  • Bachelor's Degree in Business Management, Management Information Systems or related fields. Preferably Master's Degree
  • 10+ years’ experience working in systems and operational environments as senior manager, preferably within shared services. Must have Global Program Management experience, implementing major initiatives with global scale
  • Strong understanding of the Human Capital Management technology marketplace and available solutions
  • Extensive understanding of the full software development lifecycle
  • Deep experience in managing global organizations and implementing global solutions for HR professionals, managers and employees
  • Comprehensive knowledge of HR Systems & Products across core employee lifecycle, time management, service delivery, learning, talent, performance, and reporting
15

Senior VP-systems & Operations Manager Resume Examples & Samples

  • The ability to manage people and teams
  • Thorough knowledge of the capital project life cycle and related control processes
  • Strong skills in Outlook, Word, Excel, Oracle, REMS and REALM
  • Strong time management/multitasking skills
  • Ability to maintain composure under pressure, and perform in fast-paced environment
  • Detail-oriented approach to problem solving
  • Ability to interface with personnel at all levels
  • Excellent technical, organizational, transactional, and verbal communication skills
  • Ability to quickly grasp business and technical concepts
  • Capable of working on multiple projects at the same time
  • Comfortable working with (or learning to use) project management software
  • Bachelor's degree in business management, finance or accounting. MBA preferred
  • Minimum of 10+ years’ experience in a design & construction and/or project management environment
16

Lead Systems Operations Analyst Resume Examples & Samples

  • Selects, loads and installs operating system software and appropriate necessary fixes to keep
  • 3 Conducts and supports disaster recovery setup testing
  • Ensures sufficient system resources are available for day-to-day processing
  • Assists the programming staff with the planning, scheduling and implementation of new
  • Seeks out ways to improve or automate the processing of production application jobs and
  • Undergraduate degree in computer-related field
  • Knowledge of Windows and Unix platforms
  • Database knowledge (Oracle, Sql, UDB, DB2). Ability to query and extract data using SQL
  • Shell scripting skills is a plus
  • Quality Minded and Process Focused
  • Basic knowledge of ITIL framework is a plus
  • 4-8 years of related experience
17

Lead Systems Operations Analyst Resume Examples & Samples

  • Responsible for the health, monitoring and troubleshooting of the webMethods integration platform and partner to support the Enterprise Customer Information File (ECIF), includes IBM-MDM (Master Data Management)
  • Leads the Incident, Problem and Known Error Management processes for the platform
  • Analyze incident data to identify customer pain points, application defects and configuration gaps. Make recommendations to developers, business analysts and managers to gain process and resource efficiency
  • Act as a liaison to application and infrastructure teams to define requirements as related to support such as error handling, logging, and automated incident resolution
  • Provide input for policy and procedure in product development and service management
  • Provide server infrastructure and architecture expertise for projects involving webMethods
  • Act as liaison to the internal audit team. Lead and support internal application audit activities such as logical security review, security clean up and audit finding remediation
  • Work closely with development and infrastructure teams to document, maintain and execute a recovery plan in the event of a disaster and for an annual DR exercise
  • Interpret business issues and adapt priorities to maintain multiple, in-progress assignments
  • Escalation contact for a 24X7 offshore team that resolves support cases from the Help Desk, Line Of Business IT teams, and business stakeholders
  • Participate in an off-hours on-call rotation is required to assist the 24X7 offshore team with non-routine and higher priority incidents
  • Bachelor’s degree in Computer Science/Information Systems or equivalent combination of education and experience
  • Minimum 5 years experience administering or supporting a major software platform
  • Technical experience with log file analysis, Unix, queries using SQL, NAS/SAN, Network Load Balancing(F5), and shell scripting
  • Knowledge of web services, database, network, and server software and architecture
  • ITIL foundations certification a plus
  • Experience with IBM-MDM, Unix, webMethods, webSphere a plus
  • Experience with data analytics using Excel, MS Query, and ODBC as a plus
18

Associate Director of SFS Systems & Operations Resume Examples & Samples

  • Assist in directing all data systems implementation and maintenance, long-range plans and implementation of system tools to improve service; manage budgets, reporting, and distribution of federal, state and Institutional aid programs
  • Design, develop and implement innovative strategies to deliver student financial services with the focus on optimizing customer service while reducing institutional aid delivery costs
  • Assist in development of a strategic management plan to ensure process and data integrity workflow between Student Aid Internet Gateway (SAIG) mailbox and Ellucian Colleague for all record data file transmissions including but not limited to: ISIRS, Entrance & Exit Counseling Interviews, MPNs, export and import of both Pell and Direct Loan record origination and disbursement files; review ongoing error reports to ensure data integrity
  • Create ad hoc and custom reports; publish and/or distribute reports to appropriate constituents; track and create reports on various cohorts of financial aid applicants; function as a lead financial aid systems person; serve as a point of contact for troubleshooting operational issues reported by SFS staff to Information Technology
  • Responsible for resolving systems issues related to awarding and reporting inconsistencies; develops systematic resolutions to minimize current manual processes, ensure accuracy and minimize compliance risk
  • Manage origination and disbursement for all Federal and State financial aid programs; Manage the identification, tracking and resolution of records rejected by COD pertaining to Direct Loans and Pell Grants; ensure propriety of all information and the development and implementation of effective borrower communications and default management tools
  • Provide technical training to all staff on a continuing basis assuring that all staff is properly trained on the use of Financial Aid technologies; ensures proper user access and security of Colleague and Web Advisor databases; manages the Perkins loan files to ECSI and timely and accurate importing of response files
  • Manage the financial aid office operational flow of consumer information, award letters, e-mail, application deadlines and requirements, SFS awareness material, and related information to students, prospective students, high school counselors, and the general public
  • Assist in planning , developing and implementation of best practice solutions and re-engineer business process designs, while simultaneously managing several projects to measure scope, scheduling, and cost to maximize effectiveness; performs other job related duties and projects, as assigned
19

Systems Operations Analyst Resume Examples & Samples

  • Confirms that operational processes are executed in a timely manner (backups etc.) to ensure system and application service level availability objectives are met while maintaining a recovery point in time
  • Understands and follows security processes and understands how they apply to this role
  • Possesses a university degree/college diploma or equivalent work experience, and/or 1 to 3 years’ experience in the IT environment
  • Demonstrates basic knowledge of supported hardware, systems applications, networks and platforms
  • Exhibits basic knowledge of support organization and processes
  • Maintains a basic understanding of ITIL Processes
  • Possesses good communication skills, both verbal and written
20

Server Systems Operations Specialist Resume Examples & Samples

  • Create tech documents & instructions
  • Review existing documents, descriptions, designs
  • Update documents catalogue and provide description for it
21

Senior Systems Operations Analyst Resume Examples & Samples

  • Demonstrates knowledge in the administration of one or more application or system
  • Executes on scripting for automation
  • Functions as the first point of contact and provides for 24/7 on-call coverage
  • Prepare support documentation by following processes around the areas of issue handling, install, and application maintenance
  • Troubleshoot to identify problems and responsible for achieving a resolution
  • Create open tickets and work closely with our vendors and offshore partners
  • Stay compliant by following the audit and risk established processes and practices that are in place
  • Be on point to conduct the disaster recovery exercises and assist with system capacity plans
  • Follow system monitoring procedures and plans in accordance with specifications
  • Stay current with industry knowledge and trends
  • 2 to 4 years of system support experience (Mainframe, Windows, Unix)
  • Associate degree OR equivalent IT related experience
  • Basic knowledge of ITIL framework
  • Database knowledge (Oracle, Sql, UDB)
  • System networking knowledge (i.e. IP and Firewall knowledge)
22

Enterprise Systems Operations Specialist Resume Examples & Samples

  • Install, configure, test, maintain, monitor and troubleshoot end-user workstation applications
  • Provide training and support to end users on enterprise system applications system and PC operations
  • Perform analysis, diagnose and resolve problems on enterprise system applications for a variety of end users
  • Recommend and implement corrective enterprise system applications solutions
  • Receive and respond to incoming calls and/or emails regarding enterprise system applications problems
  • Manage all aspects of enterprise and client service software administration
  • Schedule, support and assist in enterprise system applications implementation and upgrades
  • Accurately document enterprise system applications issues regarding enterprise system applications failure, repair, installation and removal
  • Review and test new enterprise system applications
  • Help users more fully utilize system capabilities
  • Respond to emergency enterprise system issues in accordance with support protocols
  • Other enterprise system operations duties as assigned
  • College degree in computer science, information systems and/or five years of equivalent work experience a plus
  • Proficiency with Microsoft Windows 7, Microsoft Office 2010/2013, Microsoft SharePoint 2010/2013 and Adobe Acrobat Standard X/XI
  • Critical thinking, problem solving and demonstrates initiative
  • Ability to work as a “team player”, especially during time sensitive tasks/projects which may require overtime to successfully complete the job or working outside normal business hours
  • Self-starter, capable of successfully balancing multiple support and project goals while maintaining priorities unsupervised
  • Adapt timely to the firm’s changing needs
  • Experience in records management and/or document management systems a plus
  • Knowledge of Thomson GoSystem Tax RS, Thomson GoFileRoom and CCH Pfx Engagement, a plus
23

Manager, Benefit Systems & Operations Resume Examples & Samples

  • Responsible for managing and administering all risk benefits in the UK
  • Manage pension auto enrolment requirements, the on-going processes and any new developments that arise
  • Manage the UK benefits system and the interface and reporting requirements of HR, payroll and external vendors
  • Responsible for the preparation of data and negotiation of risk renewals
  • Support the group with occupational health requirements and the inter-vendor processes that relate to this. Maintain relationships with the external benefit vendors, brokers and consultants for UK risk benefits
  • Work closely with HR, Payroll, Health & Safety and the Health & Wellness team on all UK benefits
  • Investigate competitors’ UK benefit plans and keep up-to-date on the market and provide feedback to the International, Benefits Director on UK benefit developments
  • Implement new UK benefit programs and initiatives as well as managing changes to existing UK benefit programs
  • Undertake research projects as required
  • Strong experience in the management of auto enrolment practises
  • Technically strong on risk insurance benefits
  • Experience in benefit systems management
  • Attention to detail is essential
  • Ability to work independently but also with integrated teams
  • Resourceful and good with numbers and data manipulation
24

Manager, Systems Operations Resume Examples & Samples

  • Provide leadership for other members of the SysOps team working with other leaders of the larger Tech Ops group
  • Create, implement and measure enterprise infrastructure improvements via roadmap planning and execution
  • Liaise with stakeholders to identify infrastructure needs and office a service catalog based on an IAAS methodology
  • Create and maintain KPI scorecard and design CSI model to improve infrastructure services
  • Manage the deployment, monitoring, maintenance, upgrade, security and support of all systems and tools; AD, Windows, Linux, VMware, UCS, NetApp, Backups, Scripting, Storage
  • Create policy, process, and procedure documentation on a regular basis
  • Implement, monitor, and report on all Sox and PCI standards that apply and enforce server security policies
  • This position will be hands on and expected to implement server provisioning automation, configuration management, and scripting solutions for server builds and hardening
  • On a daily basis work with other department’s requests and escalated service desk issues
  • Participate in a 24x7 on-call rotation with other technical staff
  • 7+ years of server administration experience within an enterprise environment
  • Knowledge of one or more scripting languages. Be prepared to show examples of scripts and walk us through their usage
  • Server build automation, administration, monitoring, backups, DR administration
  • Demonstrated skill in AD, DNS, DHCP, File Shares, Print servers, FTP, NFS, Vsphere, Windows, Linux, Load Balancing, storage
  • Ability to manage, develop and review staff; experience in planning individual, team, department and company goals
  • Must be able to exercise independent judgment and demonstrate a high degree of initiative with minimal direct supervision
  • Excellent communication (oral, listening and writing), problem solving, time management and organizational skills
  • Must have excellent customer service skills, be easy to work with, have high energy, positive attitude and solution focused
  • Project management skill set that allows for carrying out many projects effectively
  • Experience in mentoring engineers
  • SOX, PCI, or security compliance experience
  • Certifications a plus
  • Active Directory and Exchange experience
25

Linux Systems / Operations Engineer Resume Examples & Samples

  • Monitor alerts and correct issues, or create tickets accordingly
  • Handle level-appropriate escalation support requests (phone/ticket/chat) according to escalation procedures. As an escalation point, create and maintain
  • Work as part of a team and interact with our engineering, developer and support groups to identify and correct issues, increase efficiency and improve
  • Identify operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing
  • Troubleshooting procedures
  • To product development and engineering teams
  • Scale production environment
  • Familiarity with configuration management tools like Puppet, Ansible
  • Familiarity with source control systems, and build testing systems, such as Git and Jenkins
  • Possesses great written and verbal communication skills; bilingual skills is a plus
  • Guru (Preferred) Qualifications
  • Proficiency with configuration management tools like Puppet, Ansible
  • Proficiency with source control systems, and build testing systems, such as Git and Jenkins
  • Technical certifications (i.e., RHCE/RHCSA or RHCA, MySQL) and/or demonstrable familiarity with virtualization, CDN, patching, certifications, and caching
  • Are a plus
26

HBO Systems Operations Analyst Resume Examples & Samples

  • Provide support for CRO Operations staff relative to the daily operations and maintenance of all CRO applications (i.e., MIDAS, SAGE, CHARM, Business Objects, and Data Mart)
  • Testing and implementation of enhancements to CRO systems and for CRO dependent systems (e.g., FINesse, AVATAR, Salesforce)
  • Assist with project plan management and provide direction in methodology employed. Active involvement in researching informational/business needs (gathering business requirements), creating test plans, and coordination of issues and resources
  • Develop adhoc reports (e.g., statistics, timelines) and training manuals for system enhancements
  • Maintenance of security access for all CRO applications
  • Coordinate hardware/software upgrades
  • Participate in departmental task forces and special projects
27

Systems Operations Specialist Resume Examples & Samples

  • Proven experience in troubleshooting routine product issues (Incident Tracking and Resolution)
  • Participate as an active member of in the software development lifecycle, through attending new feature requirements reviews and developing leading edge processes to support these new product enhancements
  • Act as a liaison to the business segment, facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routines
  • Effective communication and presentation to key business stakeholders are instrumental
  • Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process
  • Research and recommend innovative, and where possible automated approaches for application management tasks. Identify approaches that leverage our resources and provide economies of scale
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
  • Resolution of Incidents and Service Requests in accordance with agreed service levels
  • Provide an effective interface between users and service providers by supplying all necessary diagnostic information according to procedures
  • Due to the nature of the role there will be a rostered shift pattern to ensure full support
  • Requires conceptual and practical expertise in own discipline and knowledge of related disciplines
  • Has good or in-depth knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • May formally train colleagues with less experience; may lead small projects with manageable risks and resource requirements
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
  • Impacts a wide range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
  • Explains difficult or sensitive information in a diplomatic way; works to build
  • Consensus
  • Evaluates current situation based on previous experience; identifies advanced implications/ conclusions from the logical analysis of a complex situation or issue; weighs options critically
  • Integrates complex information and concepts and organizes analysis efforts into a systematic framework; verifies logic of others and challenges ideas, assumptions and conclusions
  • Synthesizes information from various sources by breaking it down into relevant components and generating new data when needed; considers a broad range of issues when determining relevance of data
  • Ascertains customers’ business needs and time constraints, balanced against costs and available resources, and communicates a realistic estimate of project timing
  • Monitors performance and deliverables of individuals on the project team to ensure overall project success; actively keeps all members of the project team informed of progress input to contingency plans and seeks guidance on meeting delivery goals
  • Develops project plans and prioritizes tasks to achieve project milestones; recognizes project risks (e.g. missed deadlines, quality issues, resource constraints), provides input to contingency plans and seeks guidance on meeting delivery goals
  • Applies deep functional and technical expertise when completing work and to solve complex problems/issues and to answer questions from junior associates
  • Acts as a source of technical expertise; collaborates with other associates to develop functional capabilities, knowledge and skills, encouraging them to develop their IT expertise
  • Develops skills in multiple technical areas to gain IT breadth of knowledge; identifies ways to use new skills and current IT trends to streamline IT processes and procedures
  • Conducts a deep review of data and issues to quickly reveal the root cause of complex problems; anticipates and prepares for potential problems
  • Develops interim and long-term solutions to complex problems to ensure successful project completion
  • Researches, recommends and reviews solutions to complex problems; guides the analysis of a problem all the way to a successful resolution
  • Adopts customers’ perspectives to anticipate their expectations regarding technical needs and problems; develops and evaluates solutions, soliciting feedback on a regular basis
  • Performs complex IT operations, analyses and designs, providing guidance and expertise to more junior associates
28

Senior Manager, Systems Operations Resume Examples & Samples

  • Responsible for tier-3 support for hardware and operating systems, installation, configuration, and administration of servers, storage and datacenter backend
  • Responsible for the management and operation of 24/7 US data centers including equipment capacity planning, maintenance, backup services, and disaster recovery aspect of the operation
  • Define, drive and adhere to SLAs for systems operations supporting all business areas
  • Establish principles and best practice guidelines used to implement enterprise class solutions
  • Successfully reduce downtime and outages by unifying a support group with multi-functional skills for troubleshooting and problem resolution
  • Collaborate with Software Engineering and other Operations teams to translate application requirements to infrastructure capabilities
  • Actively integrate and implement ITIL/ITSM processes, including incident, problem, change, configuration, asset, configuration, capacity, availability, supplier, etc., management
  • Initiate and champion projects to deliver IT operational excellence
  • Write and maintain formal acceptance of critical business and IT policies (e.g., Patch Management, server build and automation process)
  • Participate in business strategic planning and budget development efforts
  • Proactively monitor, identify, isolate and resolve problems to avoid impact on the business
  • Be available 7x24 for escalations to on-call support for infrastructure and operations teams
  • In-depth knowledge in the following areas: Storage systems, servers and virtualization technology (Windows, UNIX/Linux and VMWare), data security, computer room layout/design, data center design (including environmental and costs)
  • Experience with enterprise and endpoint level management and configuration tools such as SCCM, LANDesk, Tanium, Casper, Chef, Puppet, etc
  • Managing suppliers in the data center space (server, storage, network, etc.)
  • Managing software suppliers and licensing, including contract negotiation skills
  • Experience with monitoring solutions such as Nagios, Cacti, Splunk, Manage Engine, AppDynamics, New Relic
  • Familiar with enterprise-class service desk systems for incident, problem, change and other management processes (ITSM)
  • Written and verbal communication and presentation; experience speaking as a subject matter expert
  • Organizational agility and proven ability to be results-focused, proactive, collaborative, and confident under pressure
  • Staff motivation, coaching and counseling
29

IT Systems Operations Engineer Resume Examples & Samples

  • Managing Enterprise Infrastructure Technologies
  • Enabling open, transparent and clear communications, as well as providing relevant, accurate and up-to-date information
  • Promoting the use of collaboration tools like Sametime, WebEX, Google and team databases
  • Enhancing communications between teams using personal exchanges, teleconferences, and video conference tools
  • Supporting infrastructure consistently with adherence to global technology strategy
  • Developing and strengthening relationships outside the functional team, focusing on understanding the needs of those who depend on the team's services and those which deliver services on which the team depends
  • Encouraging creativity and forward-thinking suggestions as it pertains to operations, projects and security
  • Contributing to the overall success of IT and the firm while avoiding a singular focus on the team; and,
  • Collaborating with leader to help facilitate operations project deliverables, audit remediation, and other various day-to-day functions
  • Platform operations which includes Microsoft and UNIX server environments. Scripting and or automation experience using either PowerShell, VBS, PERL or equivalent. Server patching and monitoring with tools such as SCCM and SCOM
  • Server and application virtualization which include VMWare, Site recovery manager, Azure Cloud Services as well as other virtualization technologies
  • Messaging and Collaboration operations which includes Lotus notes and mobility environments as well as other messaging technologies
  • Network operations which includes Cisco environments as well as checkpoint firewall and other networking technologies
  • Storage and backup operations which include EMC SAN, Data Domain, Netbackup, and Netapp as well as other backup and storage technologies
  • EMC Documentum support which includes a customized Webtop running on WebSphere and the content servers
  • End user desk side support to address help desk support/management issues, customer support for desktop/laptop/network hardware and software, national and local asset management, education and training of clients, compilation of records and reports related to production, machine malfunctioning, and overall maintenance
  • Analyzing, designing, and developing delivery services in an Enterprise environment
  • Taking ownership for issue resolution and reporting progress in a timely fashion
  • Following and supporting operational disciplines such as Change Management and Quality Management to enable the availability of secure, stable and supportable services
  • Involving team in the development and testing of disaster recovery plans; and,
  • Mitigating an organization's risk by developing and enforcing practices consistent with industry standards
30

It-systems Operations Analyst Resume Examples & Samples

  • Provide superior quality and service
  • Respond promptly and courteously
  • Prioritize requests according to criticality
  • Identify timely and accurate solutions to technical issues
  • Provide administration, support, and maintenance for IT hardware and software systems across all locations and the data center
  • Maintain MS Active Directory Group Policies, DNS, DHCP services, account and security management
  • Provide technical IT expertise and assist in the selection of new hardware and software platforms which follow the enterprise architecture principles, policies and standards
  • Install, configure, test, maintain, monitor, and troubleshoot systems and related hardware and software in order to deliver required service levels
  • Administer application specific support processes coordinating with the business and/or other IT support professionals in issue and problem resolution
  • Work with managed services partners and service providers to ensure appropriate prioritization for scheduled maintenance and upgrades
  • Identify policy deviations, recommend corrections, and report results to management. Responsible for systems operations lifecycle management including design, build, deployment, and support
  • Responsible for disaster recovery planning and testing of enterprise systems
  • Responsible for maintaining security solutions on enterprise systems
  • Monitor, manage, and maintain system performance of all infrastructure components
  • Document all standards, policies, and procedures
  • Document all support activities in ticket tracking database
  • Provide backup and second tier coverage for tier 1 support team (Help Desk)
  • Strong customer service skills including verbal and written communications
  • Superior time management skills including sense of urgency and proactive approach
  • Strict adherence to professional ethics
  • Ability to work on and successfully complete multiple projects at the same time
  • At least three years of relevant technology experience in related technical environment preferred
  • Bachelor’s degree in Computer Science or related degree preferred, Associates degree with strong practical experience may be acceptable or MCSA certification
  • Excellent knowledge of Windows Server 2008 server and newer
  • Excellent knowledge of Microsoft Active Directory Services and powershell
  • Excellent knowledge and experience with VMware virtualization products
  • Excellent knowledge and experience in storage area networks including administration, change management, and troubleshooting
  • Knowledge of networking concepts
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  • Please view Equal Employment Opportunity Posters provided by OFCCP here
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information
31

Assistant VP Systems & Operations Resume Examples & Samples

  • Oversee management of the University's operating systems assets. These activities include, but are not limited to, performance monitoring, planned/emergency upgrades, patching as needed, etc. Continually explore technologies and techniques leading to more efficient operations
  • Oversee operation and monitoring of mission critical server resources with a strong emphasis on virtualization whenever practical
  • Oversee operation and management of the University's central data storage facilities, including on site data center, as well as management of database administrators servicing the University's central applications suite
  • Manage the University's central access control (user name/password management) operation
  • Manage the internal UTSW CoLo (Co-Location) site used by various university departments. Assist in disaster recovery rehearsals and oversee the configuration, management, and oversight of University computing assets at the offsite DR/CoLo center
  • Direct the installation of required hardware/software configurations as new systems are implemented. Manage resources tasked with troubleshooting activities and assisting users in defining requirements and costs for proposed new systems procurement. Oversee administration of the University's Office 365, Exchange, and Outlook platforms
  • Prepare annual capital and operating budgets for SOG. Serve as liaison and negotiator with University vendor partners
  • Participate as needed in IR departmental and University strategic planning initiatives, as well as UT System interactions and initiatives. Manage projects using tools, techniques, and practices adopted by the Information Resources Department
  • Organize SOG operations and personnel for optimal performance. Create and sustain a strong technical organization that includes viable succession planning and cross training for key roles
32

IT Systems Operations Analyst Resume Examples & Samples

  • Performs assigned tasks of low to average complexity using established procedures
  • May coach Associate Analysts
  • Intermediate to advanced knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas end points or gas network, Electric end points or electric network)
  • Excellent analytical, problem-solving and technical troubleshooting skills
  • BA/BS in Computer Science, Business, Engineering or equivalent experience
  • Typically requires 2-4years of one or more of the following: IT product, Operational processes, Utility domain experience (e.g. Gas, Electric)
  • Knowledge of data analysis using GIS applications
  • Intermediate to advanced knowledge of MS Excel
  • Working knowledge of SQL (MS Access, SQL Server)
  • Basic programming/scripting knowledge (example – C programming, VBA)
  • Basic IT Networking, RF Communication knowledge
  • Ability to develop technical documentation of medium complexity
  • Software and Hardware test plan development and execution experience
  • Safely maintain and operate systems, tools and equipment within the center that provide services associated with PG&E’s SmartMeter™ Operations Center
  • Provide operations support as assigned in monitoring, scheduling, analyzing, diagnosing and resolving problems
  • Communicate all issues, incidents, exceptions, problems, changes, outages, maintenance, root cause findings etc. in accordance with established policies, procedures and guidelines
33

Business Systems Operations Associate Resume Examples & Samples

  • Recordkeeping system maintenance
  • Data mining using software for reporting purposes
  • Product support for shareowner and broker dealer self-servicing
  • Research issues utilizing a documentation repository for the recordkeeping system
  • Microsoft Office Suite of tools
  • Adobe Acrobat – PDF tool
  • Ensure reports are scheduled accordingly (i.e., daily, monthly, quarterly, annual)
  • Verify the reports portray accurate information based on information requested
  • Complete requests from internal associates for additional reports
  • Work with recordkeeping system to research and implement new products or enhancements
  • Effective communication and telephone customer service skills
  • Associate Degree (or equivalent hours) and/or 2 years work related experience
  • Strong analytical skills coupled with an understanding of basic office technology and its application
  • Experience in Microsoft Office tools (Access, Excel, Word, PowerPoint, etc.)
  • Above average written and communication skills
  • Bachelor Degree in business or information technology (or equivalent hours)
  • 2 Years work related experience in a position working project management and/or record keeping systems
34

Senior Systems Operations Engineer Resume Examples & Samples

  • Manage the entire IT infrastructure including making recommendations for planning, design, configuration, operation and administration
  • Analyze, design, create, maintain, and enhance infrastructure, automation, security, and monitoring systems
  • Rack and stack server and storage hardware in the data center; perform analysis, diagnostics and problem resolution
  • Actively engage and assist other departments at Lending Club with technical computing requirements
  • Facilitate continuous and automated deployments of applications
  • Participate and support disaster recovery exercises
  • Participate in the on-call rotation supporting the IT infrastructure
  • Significant years of experience in a medium to large scale Linux environment
  • Solid experience with VMware, VCenter, ESX, CloudStack, or AWS
  • Advanced experience with monitoring and logging in NewRelic, Nagios, or Splunk
  • Experience with Cisco server hardware and UCS Manager
  • Automation experience in using Puppet, Salt, or Jenkins
  • Solid coding experience in Bash, Python, or other scripting languages
  • Experience in datacenter operations, planning, and implementation
  • Advanced networking knowledge in DNS required and f5 load balancers preferred
  • Experience and advanced skills with big storage. EMC VMAX preferred
  • Experience in data encryption and file transfer technologies
  • Experience with software development infrastructure support such as Git, Artifactory, or Jenkins
  • Experience supporting databases and big data in Oracle, Postgres, MySQL, MongoDB, Neo4j, or Hadoop
35

Senior Systems Operations Engineer Resume Examples & Samples

  • Maintain and manage the entire IT infrastructure both on premises and the cloud (AWS)
  • Implement and manage continuous delivery systems and methodologies
  • Understand, implement, and automate security controls, governance processes, and compliance validation
  • Identify appropriate use of AWS architectural best practices
  • 2+ years of experience in an AWS environment (100+ applications)
  • Experience with VMware, VCenter, ESX, CloudStack
  • Automation experience (Puppet, Salt, Jenkins, CloudStack, VMware, etc.)
  • Experience supporting databases and big data in Aurora, Oracle, Postgres, MySQL, MongoDB, Neo4j, or Hadoop
36

Mission Systems Operations Specialist Resume Examples & Samples

  • Perform system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture
  • Install, configure and maintain multiplatform systems hardware, software and components
  • Evaluate complex system's production readiness and supportability
  • Perform the restoration of complex computing service operations
  • Perform complex system problem identification and resolution
  • Integrate security solutions into information systems
  • Monitor system performance to support capacity planning, backup and disaster recovery planning
  • ** CURRENT TOP SECRET/SCI CLEARANCE WITH FULL SCOPE POLYGRAPH IS REQUIRED FOR THIS POSITION
37

Systems Operations Specialist Resume Examples & Samples

  • Sets up administrator and service accounts
  • Makes recommendations to purchase hardware and software; coordinates installation and provides backup recovery
  • Develops and monitors policies and standards for allocation related to the use of computing resources
  • May program in an administrative language
  • Develops and implements testing strategies and document results
  • Provides guidance and work leadership to less-experienced staff members; and may have supervisory responsibilities
  • May serve as a technical team or task leader
  • 8-10 years of directly related experience in systems administration and analysis
38

Senior Member Eng Stf-systems & Operations Analyst Resume Examples & Samples

  • Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness in problem solving and displays analytical thinking techniques. Ability to decompose a problem and devise alternate solutions or methods for investigation
  • Experience in operations research or operations analysis, design of experiments and statistical methods
  • Operational experience (military), such as Surface Navy experience – Surface Warfare Officer, Tactical Action Officer (TAO) qualified AEGIS, Post Department Head, JPME 1, CTF Staff, ADC, SCC Operational Experience (real world or test/training) in either the Ballistic Missile Defense, Anti-Air Warfare or Surface Warfare mission areas
  • Experience with hands-on simulation based analysis
  • Ability to read software programming languages; familiarity with C/C++ or Java
  • Ability to perform assigned tasks with minimal direction from manager
  • Ability to provide technical oversight and coordination among a project team
  • Ability to plan tasks to meet constraints of cost and schedule
  • Ability to work with other engineers, whether peers or juniors, in a technical task
  • Strong work ethic and self-motivation
  • Strong customer focus with a proven record of outstanding customer satisfaction
  • Demonstrated ability as team player to build consensus among peers and build effective relationships with multiple customers
  • Demonstrated ability to effectively manage change, identify issues, work with stakeholders to develop solutions
  • Must be able to obtain & maintain a secret security clearance
  • Strong academic background in modeling and simulation, logic, and/or applied math
  • C/C++ software programming experience is desired but not required
  • Ability to obtain Secret Clearance required
39

Senior Systems Operations Specialist With Polygraph Resume Examples & Samples

  • Interacts with users and evaluates vendor products
  • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
  • Oversees implementation of testing strategies and documentation of results
  • Provides guidance and work leadership to less-experienced staff members, and may have supervisory responsibilities
  • 10-15 years of directly related experience in systems administration and analysis
40

VP of Business Systems Operations Resume Examples & Samples

  • Plan, develop and manage the operations team to operate as a collaborative unit that supports their constituents and each other
  • Coordinate the departmental interlock necessary for success in aligning all departments towards company goals
  • Ensure that there is one source of the truth across all departments
  • Manage the reporting and analytics needs of the business
  • Plan and manage the operations department budget, including all of the software (licenses) and consulting projects of the business that impact operations or reporting/analytics
  • Meet weekly with team members to ensure they are progressing on initiatives as well as properly enabled to accomplish department goals
  • Meet monthly with departmental stakeholders to ensure that their needs are being met
  • Recommend potential process, systems and (data) policy improvements to enhance the efficiency and quality of the work done by the departments, year over year
  • Represent Department in cross functional meetings where decisions are made that will affect business systems operations and / or corporate or departmental information needs. E.g. product launch and pricing meetings
  • Participate in strategic planning for stakeholder departments to better understand their longer term needs
  • Ten or more years of operations management experience in subscription based organizations with significant and sustained growth
  • Five or more years’ experience successfully managing and motivating a team
  • Extremely strong organization, communication, analysis and presentation skills
  • A bachelor’s degree or the equivalent
  • Experience with research, advisory, SaaS or analyst based companies
  • Experience in requirements gathering as well as systems planning and evaluations
  • A deep understanding of business process modeling and process design
  • Analytics and Performance reporting experience a plus
41

Systems Operations Analyst Resume Examples & Samples

  • Monitor / Manage z/OS consoles and online CICS Regions
  • Monitor Production Batch processing using Zeke / Zebb Scheduling package
  • Monitor Operating System thresholds (memory utilization, CPU utilization, data storage space, etc,)
  • Follow escalation procedures and open / update CMS tickets as required
  • Familiarity with z/OS environment – MVS, JES2, ISPF, Utilities, JCL
  • Familiarity with job scheduling software – ZEKE, CA7, ESP, Control-M
  • Knowledge of standard operational practices for batch application support
  • Skill in controlling processing through central console commands
  • Skill in maintaining a continuous production level and meeting service level agreements
  • Skill in following oral and written technical instructions in English
  • Skill in maintaining complete, accurate written records in English
  • Ability to communicate effectively in English verbally and in writing
  • Ability to establish and maintain effective working relationships with employees, clients and public
42

Systems Operations Analyst Resume Examples & Samples

  • Makes use of available documentation to resolve errors and identifies/implements documentation gaps
  • Responds in a timely manner to questions and requests from incoming calls and incident tickets
  • Proactively maintains contact with clients, and serves as client advocate to internal organizations
  • Demonstrated knowledge of financial services industry
  • Demonstrated knowledge of mainframe operating systems
  • Knowledge of clients' objectives/business priorities and FIS' role in achieving them
  • Ability to effectively use production control tools and resources that encompass mainframe processing, with a working knowledge of a job scheduler like control-m
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Flexibility, versatility, dependability
  • Ability to analyze system processing delays, failures and errors to determine the appropriate action necessary for resolution
43

Senior Systems & Operations Engineer Resume Examples & Samples

  • Configure & fine-tune JVMs, Apache, Tomcat environments
  • Configure servers, Virtual machines & Operating systems
  • Monitor site stability and performance
  • 24x7 on-call support of the Datacenter Infrastructure
  • Prioritize tasks and work independently yet interact well within a project-oriented team environment
  • Ability to solve problems quickly and automate processes
  • Documentation of current and future configuration processes and policies
  • Troubleshoot problems with hardware, software, network, and security administration
  • BS degree in engineering or equivalent
  • 5+ years of industry experience working in a high volume, large scale data networks
  • Strong hands-on experience in application administration and application deployment with Apache, Tomcat & MySQL is mandatory
  • Must have a successful track record of deploying systems and application in high availability/high volume environments (min 10+ Nodes)
  • Knowledge of reliability and security requirements is essential
  • Prior experience interfacing with and/or working in datacenters is a must
  • Hands-on experience provisioning Linux servers for server side deployment
  • Hands on experience in backup and restore tools are a must
  • Release Engineering – Ant build and continues build and deployment
  • Advanced skill levels with Unix shell scripting and other scripting languages (Bash, Perl, Python) required
  • Knowledge of Windows media, Quicktime and Flash is a big plus
  • Hands-on experience in integration with monitoring tools (Nagios) is plus
  • Working knowledge XML, Java and other server side technologies for a J2EE stack is an asset
  • **YuMe is currently NOT accepting resumes or applications from third party agencies. All unsolicited resumes/applications from third party agencies will be deemed a gift and no fee shall be due the agency***
44

Systems Operations Analyst Resume Examples & Samples

  • Ability to prioritize, organize and complete work tasks within given timelines
  • Good interpersonal skills and a strong communicative ability in English, both verbally and in writing, Swedish language would be a merit
  • Appetite for change in an ever changing environment
45

Senior Systems Operations Analyst Resume Examples & Samples

  • BAU activities including system monitoring, verifying the integrity and availability of all services, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as batch processing and backups
  • Application deployment, management, troubleshooting and monitoring
  • L2/L3 technical support
  • Both fulfilling and providing work handover information to the next/previous shift team
  • Scripting: Bash, Perl, Python or Ruby; Proficient level
  • Excellent troubleshooting abilities
  • Apache Tomcat/HTTPD administration and performance tuning
  • Good understanding of ITIL methodologies
  • Good communication abilities
  • Zabbix or other monitoring Tools
  • Networking protocols such as TCP/IP networking and routing
  • Experience writing and maintaining high quality technical documentation
  • Java performance tuning
  • Jenkins administration
46

Systems Operations Analyst Resume Examples & Samples

  • Follows escalation procedures when appropriate to resolve errors in a timely manner. Including onsite hardware support
  • Monitors and responds accordingly to an array of system and application generated messages. Including onsite hardware alerts
  • Responds in a timely manner to questions and requests from incoming calls and incident tickets. Including onsite media management/hardware
  • Performs other related duties (offsite) as required
  • Demonstrated knowledge of FIS' products and services
  • Knowledge of basic hardware support, media maintenance, manual reboots, and remote access utilities
  • Ability to effectively use production control tools and resources that encompass mainframe, open system processing
47

Systems Operations Analyst Senior Resume Examples & Samples

  • Drives issue resolution by making critical decisions that may impact multiple clients' processing
  • Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply
  • Recognizes abnormal processing conditions, and makes appropriate response decisions
  • Recognize and implement/automate process enhancements
  • Monitors and responds accordingly to an array of system and application generated messages
  • Analyzes problems/trends with client's systems and applications, and takes steps to avoid recurrence
  • Works on internal and external projects of various sizes, complexity
  • Demonstrated knowledge of mainframe and/or open systems operating systems
  • Ability to effectively use production control tools and resources that encompass mainframe, open system processing, processor link/Connex software, ATM's, environments
  • Excellent analytical, decision-making, problem-solving, team, and time management skills
  • Positive outlook, strong work ethic
  • Ability to deal with predefined deadlines
  • Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution
  • Ability to use troubleshooting applications and tools for first and second level issues
48

Systems Operations Manager Resume Examples & Samples

  • Energy and passion for leading people and building highly effective teams
  • 5+ years experience in information technology. Bachelor's degree in Computer Engineering or equivalent experience. 2+ years in people and operational management
  • Technical Knowledge in 2 or more technical areas (Linux/Unix , Security, Networking, software development)
  • IT security and data encryption fundamentals
  • Experience in deploying and supporting applications and infrastructure in a 24x7 production environment
  • Excellent customer service, communication, documentation, work prioritization and analytical skills
  • Experience working in multinational company across many regions and times zones
  • Record of talent development and performance management
49

Director of Systems Operations Resume Examples & Samples

  • Building, managing, and providing leadership to a team of professional staff
  • Setting priorities for the team to ensure task completion; coordinating work activities with other supervisors and managers
  • Collaborating with other levels of management and other departments to create and maintain efficient work processes
  • Collaborating with other levels of management, departments, and clients regarding requests
  • Ensuring timely, accurate and complete reporting to appropriate parties regarding the team’s operations
  • Evaluating current business processes and systems, ensuring cost-savings and risk control
  • Motivating, developing, recruiting and retaining employees while rewarding and cultivating a culture of high performing teams
50

Systems Operations Engineer Resume Examples & Samples

  • Experience supporting and troubleshooting IIS
  • Proficiency in Powershell and one of Python, PHP, Perl, or Ruby for operations scripts and text processing is expected
  • Working knowledge of one or more database products
51

Systems Operations Analyst Resume Examples & Samples

  • Drives issue resolution by making critical decisions that may impact multiple clients’ processing
  • Maintains peak performance at full capacity for all systems
  • Proactively maintains contact with clients and serves as client advocate to internal organizations
  • Minimum 2 years’ relevant experience as a Systems Operations Analyst
  • Demonstrated knowledge of FIS products and services or similar products/services, financial services industry and mainframe and/or open systems operating systems
52

Systems & Operations Specialist Resume Examples & Samples

  • Support Operations team (CSL, CFM and OM) during the ERP integration of APAC region
  • Required to accomplish the various systems (PMX, FSP, Oracle) which is the backbone systems for PS, and provide process knowledge and system support to operations team
  • Maintaining necessary legacy-business systems/processes during transition and ERP initiative roll out, data conversion for readiness for rollout
  • Expected participation in systems initiative that are led by HQ during evening hours
  • Operating tasks in the systems associated with cross borrowing and inter business transactions within the multiple ERPs
  • As and when needed conducting small group ‘Learning’ session, targeted audience, and record to elevate the operations team the knowledge on the systems
  • Data management and integrity, maintain good data records, working with operations team to reduce data defects
  • Expected to learn and be familiar on other associated systems that operations team that uses
  • Tertiary education (Bachelor’s degree / Diploma in an engineering, Systems, IT or business field from an accredited university or college or equivalent work experience
  • Some Knowledge of legacy-systems use (PMX, FSP, Oracle) or outage planning/execution systems
  • Strong communication skills as the incumbent needs to conduct hands-on sessions
  • Knowledge of MS office is a must
  • Self-motivated, good interpersonal and communication skills
  • Organized, able to set priorities and make appropriate decisions
  • Flexible and strong desire to learn new systems/processes/applications
  • Problem solver and team player
  • Knowledge of SAP/Oracle systems will be preferred
53

Principal, Enterprise Systems Operations Resume Examples & Samples

  • Support and Maintain the CyberArk windows server environment in multiple locations to support the multiple development, production and DR
  • Experience supporting users on Windows machines (Mac troubleshooting is a plus but not a requirement)
  • Able to provide support via screen share using Jabber or any other remote tool
  • Active Directory (resetting passwords & looking up group memberships)
  • VPN (Supporting users trying to login remotely)
  • Citrix
  • Mobile Email Support for Apple IOS & Android devices
  • Some VMWare experience
  • Has experience using a ticketing system
  • Troubleshooting different hardware and software
  • Great customer service skills
  • Supports a large internal user
  • Competency in MS Office Suite
  • Competency in support tracking tools
  • Prior experience supporting customers in use of application software desired
  • Proficiency in using support software tools is desired
  • Customer service orientation and/or prior customer service training
  • Microsoft Orchestrator Capabilities & Experience a big plus
  • Experience working with and focusing on CyberArk technology a plus
54

IT Systems Operations Manager Resume Examples & Samples

  • Provide root cause analysis with incidents and problems
  • Provide Project and Vendor Management as required
  • Manage all system platforms and ensure quality delivery of the required system services
  • Advanced troubleshooting and problem ownership for all systems
  • 6+ Years' experience working with multiple platform environments (Windows Server 08/12, Azure Server Hosting, VMware, Exchange,O-365, and SharePoint). Within this, candidate must have hands on experience migrating Office 365 or Exchange to the Cloud
  • 4+ years' Experience with Mobile Device Management specifically leveraging VDI with computers, tablets, and cell phones
  • 4+ years' experience collaborating with multiple vendors on product purchases and hosting
55

Manager, Systems Operations Resume Examples & Samples

  • Team Lead for team of Unionized employees in the UC/PBX space
  • Business leader accountable to manage day-to-day business, challenges, and escalations
  • Is a participating member of the Atlantic operations leadership team and assists to set direction and drive improvement in process and business change activities across the operation
  • Provides constant and timely feedback to employees to recognize positive behaviors as well as constructive feedback to improve performance
  • Manages skills and technical training activities for team
  • Supports direct reports with all aspects of tools, clothing, security access, travel, telephony and network access
  • Becomes directly engaged in our most complex customer projects to provide oversight and represent the operations team
  • Administer all aspects of the safety program including maintenance of records
  • Provide technical & operational support to the team and other managers as required
  • Provide oversight to the workload coordinator in assignment of customer workload
  • Balance resources to meet priorities and service commitments by understanding regional, provincial and corporate goals
  • Control expense within corporate targets and manage overtime and training investments
  • Background in people leadership and business management
  • Ability to work with senior leaders, peers and staff to meet objectives
  • Ability to prioritize and manage multiple priorities effectively
  • Strong PC skills, and good working knowledge of standard office software
  • Familiarity with PBX / UC products and services
  • Leadership and people management skills and ability to work virtually with the broader team
  • Strong Bell knowledge of corporate structure and processes
56

Director, Cdra Systems Operations Resume Examples & Samples

  • Ensure day-to-day system support needs meet business expectations across Global Clinical Development and Regulatory Affairs
  • Partner with business to define and implement service levels for the support of mission-critical systems
  • Develop and implement a blended full-time staff and Application Services Delivery/ Managed Service Provider support model
  • Manage IT partners and vendors
  • Partner with Corporate IT Service Desk (Tier 1) to ensure coordinated support for both CDRA managed systems as well as enterprise IT systems used by CDRA
  • Works collaboratively with Corporate IT in the development and adherence to standards and governance, enterprise architecture and common infrastructure
  • Responsible for IT operational SOPs, compliance and workflows, and Deviations and CAPA
  • Responsible for IT compliance with all IT Information Security policies
  • Provides leadership and subject matter expertise on projects
  • Contributes to CDRA Systems Strategy and Governance
  • Responsibility for application support and project management employees
  • Responsible for management of vendor relationships and ensuring quality and delivery of service
  • Responsible for career development for Systems organization supporting one or more business function(s)
57

Systems Operations Specialist Resume Examples & Samples

  • Troubleshooting and RCA of data processing issues
  • Linux administration tasks; advanced command line usage
  • Develop and maintain process automation tools
  • Resolution of Incidents and Service Requests in accordance with SLAs and ITIL Incident and Change Management Processes
  • A working understanding of programming/scripting languages including Bash, Perl and Java
  • Strong background in Linux/Unix Administration; Expert level
  • Experience in financial markets and trading concepts
  • Configuration management tools including Puppet, Ansible, and Vagrant
  • Virtualization, including VMWare ESXi
  • Undergraduate degree in Computer Science or related discipline
  • At least 6 years’ experience in an equivalent discipline
58

Systems Operations Specialist Resume Examples & Samples

  • Using expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues
  • Following procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
  • Under limited supervision, troubleshooting order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers
  • Reviewing system capabilities, department workflow, and scheduling requirements
  • Using expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software
  • Reviewing security of operating systems
  • Performing recovery procedures, scheduling and backups, and monitors batch processes and troubleshooting when necessary
  • Performing complex IT operations, analyses and designs, providing guidance and expertise to more junior associates
  • This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts
  • This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable
  • Working knowledge of Linux Operating System and good Linux command line skills
  • Experience with enterprise monitoring solutions
  • Excellent communication skills – Fluent in written and spoken English, ability to explain difficult or sensitive information in a diplomatic way
  • Working knowledge of Software deployment tools
  • Demonstrates ability to work in a project management environment
  • Demonstrate reliability, flexibility, and attention to detail
  • Team member must be willing to rotate through the following shifts as the need arises
  • O Periodic rotation through 3rd and 1st shifts
59

Senior Systems Operations Analyst Resume Examples & Samples

  • Demonstrate good knowledge of Linux
  • Demonstrate knowledge in Java, SQL and Perl
  • Demonstrate good ability in problem solving
60

Consumer Personal Systems Operations Specialist Resume Examples & Samples

  • Owns the research and data analysis for moderately complex projects
  • Represents the needs of the business during process improvement projects
  • First-level university degree or equivalent experience
  • Intermediate understanding of core HP businesses and the revenue cycle
61

Business Systems, Operations Analyst Resume Examples & Samples

  • Become a subject matter expert on the existing business systems that run the factory in order to guide the various operations teams on their applications
  • Evaluate requests and manage systems changes through post-implementation support
  • Work with cross-functional teams to problem solve with available tools
  • Troubleshoot issues on the production floor
  • Feedback system issues and improvements to the development team in support of operational efficiency
  • Systematically configure production lines and processes for multiple departments
  • Participate in new product meetings/trials in order to dynamically support the introduction of new products
62

IT Systems Operations Analyst, ESC Resume Examples & Samples

  • BA/BS in Computer Science, Business,Engineering or equivalent experience
  • Typically requires 2-4 years of one or more of the following: IT product, Operational processes, Utility domain experience (e.g. Gas, Electric)
  • Demonstrates full technicalcompetence
  • Seeks assistance from the supervisor or more senior IT Systems
  • Operations Analyst on unusual or more difficult problems
  • Performs assigned tasks of low to average complexity using establishedprocedures
  • May coach AssociateAnalysts
  • Intermediate knowledge of MODBUS, 2179, DNP and PGE 61850, TCP/IP
  • Intermediate to advanced knowledge of one or more of the following designated area: IT product line, operatinal process, Utility domain (e.g., Gas end pints or gas network,Electric ends points or electric network)
  • Able to work and communicate across multiple departments
  • Is able to perform all the duties of the Associate IT Systems Operations Analyst, and in addition
  • Provides 3 operations support in monitoring, scheduling, analyzing, diagnosing and resolving problems. Works closely withother IT groups and business groups such as Customer Care to ensure systems and data are maintained in an efficient manner. Applies knowledge of the operation, management, and maintenance of Smart Meter data, application, network and telecommunication systems,linked systems and peripherals in order to enhance SmartMeter operations. -Act in a lead capacity for notification/escalation management for critical outages and exceptions
  • Provides on-site or remote support for project implementation. Work closely withpeers, supervisor, team members, -suppliers, contractors PG&E leadership and others as needed to identify, plan, prioritize and implement project deliverables
  • Participate in design reviews, user acceptance testing, equipment trials and tests asrequested for new deployments, products and service offerings. Partner with Product Managers and technical architects to make recommendations for new or retired products as needed
  • Partner with and maintain a professional Customer/ Supplier relationship atall times when interfacing with suppliers and contractors
  • Assist other analysts and technicians as appropriate in developing their own technical skills through training, presentations and involvement in the process of maintaining and supporting these systems(installations, upgrades, troubleshooting, problem resolution, etc.) Create and maintain tra
63

Senior Systems Operations Engineer Resume Examples & Samples

  • Providing 3rd line support troubleshooting of many diverse technologies including but not limited to Exchange 2010; HP hardware; Windows 2008/2012; Active Directory; DNS; DHCP; Windows Clustering, SCOM, SCCM, ePO
  • Working to strict Change control governance
  • Acting as and constantly developing as a Technical expert within specified technologies
  • Providing in-depth investigations and root cause analysis of incidents and outages, reporting as in accordance with company guidelines
  • Act as escalation point for team members in the resolution of complex problems
  • Provide direction and ensure delivery of technical based projects
  • Working within published SLAs and OLAs
  • Act as a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues, queries and requests ensuring excellent customer service working from a call logging based system
  • High level technical representation on P1 issues; including conference calls and manage technical resolution
  • Publishing support documentation to assist IT colleagues in following defined IT processes
  • Ensure regular and clear updates are provided to the Systems Operations Manager and global operational teams
  • Providing technical solutions for BAU and project based requests, producing high level overviews and explanations as required
  • Proactive systems performance, management and maintenance
  • Provide support, administration and implementations across Production and test environments and an understanding of how applications interact with these systems
  • Deployment of new platforms and improvements to existing ones
  • Supporting the IT Operations and Engineering teams in delivering all aspects of support
  • Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business
64

IT Systems Operations Resume Examples & Samples

  • Support and enhance GM business-critical PaaS/IaaS environments
  • Install, configure, integrate, deploy, upgrade, and manage web infrastructure, including but not limited to the following environments: VMWare, WAMP/LAMP, Cloud Foundry, and containers
  • Troubleshoot and resolve technical issues for managed software and aid in application integration for PaaS solutions running on VMWare and/or Microsoft
  • Identify opportunities and create scripts for automating deployments and recurring tasks
  • Act as a liaison with solution providers on technical issues and updates
  • Create and document technical processes for use by L1&L2 support teams
  • Interact and communicate with all levels of an organization including different solution delivery verticals
  • Minimum of 3 years of experience in the following
  • Experience with Automation Tools (Chef/Puppet)
  • Expert in scripting languages (i.e. JavaScript, PHP, Perl, or Ruby.)
  • Hands on experience with container orchestrators such as Kubernetes, or Docker Swarm
  • Hands on experience in configuration, change control, and source control
  • Pivotal Cloud Foundry, Red Hat Openshift or BOSH experience
  • Understanding of a Global Traffic Manager and Load Balancers
  • Understanding of Firewalls and GM Security Zones
  • Understanding of security related concepts/concerns within a full stack web application
65

Systems Operations Analyst Resume Examples & Samples

  • Education - Bachelor or higher degree
  • 3 years to 5 plus years’ experience in working in IT services organization
  • 3 to 5 plus years of Industry Experience in working with Enterprise Infrastructure Troubleshooting of Windows
  • Working knowledge of CMS ticketing tool – identifying criticality of the ticket, addressing them based on priority
  • Knowledge of server hardening, share hardening, user management and trouble shooting
  • Working Knowledge addressing onsite clients, resolving issues within specified time frame
  • Ability to analyze the problem, resolve the issues with in time frame
  • Working knowledge of supporting server class OS and troubleshooting issues on them
  • Exceptional communication skills in both written and verbal for ensuring effective communication with Onsite Team
  • Must be able to work as individual contributor and also works with in team
  • Must be flexible and to work in shifts as assigned
  • Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology
  • Ability to analyze problems, determine alternatives, and implement efficient solutions
  • Excellent knowledge and understanding of networking, storage technologies, and deployment tools
  • Knowledge or hands on experience with processes and administration in a distributed systems environment
  • Working knowledge of Windows SCCM patching tool
  • Working knowledge of Windows Security Hardening
  • Working knowledge of vulnerability management
  • Working knowledge of patch management
66

Systems Operations Specialist Resume Examples & Samples

  • Under limited supervision,uses expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior associates
  • Under limited supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
  • Under limited supervision, troubleshoots order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers
  • Under limited supervision, reviews system capabilities, department workflow, and scheduling requirements
  • Under limited supervision, uses expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software
  • Under limited supervision, reviews security of operating systems
  • Performs recovery procedures, scheduling and backups, and monitors batch processes and trouble shooting when necessary
67

Senior Systems Operations Engineer Resume Examples & Samples

  • Providing 3rd line support troubleshooting many diverse technologies including but not limited to Citrix; VMWare; Exchange; HP hardware; Windows 2008/2012; Active Directory; DNS; DHCP; SAN storage (EVA, Hitachi, Netapp, …); PVS and App-V
  • An ITIL qualification is desirable but not essential
  • A solid understanding of how applications interact with the Windows Operating System and Citrix forms an essential part of this role
  • Enterprise Microsoft products essential
  • VMware 5.5; essential
  • Citrix Xenapp 6.5, PVS 7.1; essential
  • Active Directory; essential
  • Hardware essential
  • High availability and DR concepts essential
  • Desirable Knowledge
  • Significant experience in providing 3rd level (or higher) support within a corporate environment is essential
  • Able to demonstrate key involvement in a technical project essential
  • Working with Microsoft and Windows based products essential
  • Mentoring and development of technical peers is essential
  • Experience of supporting high availability and large server estates essential
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • Able to quickly grasp and interpret salient information
  • Able to take a proactive approach without the need for supervision
  • Excellent analytical & interpretive skills
  • Excellent interpersonal skills with the ability to communicate with global technical teams
  • Autonomy for seniors and resolution of issues/team leaders
68

Systems Operations Specialist Resume Examples & Samples

  • Managing Incidents for both internal and external customers
  • Installing application updates and maintaining operational documentation and procedures
  • Perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate
  • Startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
  • Troubleshoots order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers
  • A strong background in a Unix/Linux Systems Administration
  • Someone who is agile and adaptable, with the ability to think quickly and deliver
  • Strong verbal and written communication skills, problem solving skills and have the ability to think a little left of field & outside the box
  • In addition to the above, you're very much a jack-of-all-trades and should have commercial experience with the following
69

Manager of Systems Operations Resume Examples & Samples

  • Financial Industry background
  • IT experience in multiple areas of specialization and/or systems administration
  • Experience leading IT teams in application support, implementation or system management
  • Experience in implementing or managing IT systems within a regulatory compliance environment
70

Senior Member Eng Stf-systems & Operations Analyst Resume Examples & Samples

  • Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems
  • Analyses are performed at all levels of system product to include: concept exploration, preliminary & critical design, detailed test & evaluation, installation, operation, maintenance
  • Ensures the logical and systematic conversion of customer or product requirements into solutions that acknowledge technical, schedule, and cost constraints
  • Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications
  • Conduct briefings at internal and external events including program reviews, design disclosures, customer meetings, etc
  • Systems Engineering experience in design, build, integration, test, and delivery of products and systems
  • Demonstrated expert abilities to decompose complex problems and devise alternate solutions or methods for investigation
  • Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness in problem solving and displays analytical thinking techniques
  • Proficiency in data analysis, design of experiments and statistical methods
  • Demonstrated strong ability to successfully lead teams of diverse skills and backgrounds
  • Proficient ability to collaborate with peers and leaders to develop technical solutions to complex engineering problems
  • Independent high-performer that can execute assigned tasks with minimal direction from leaders
  • Demonstrated ability to plan and successfully execute tasks to meet constraints of cost, schedule, and technical scope
  • Demonstrated ability as team player to build consensus among team members and build effective relationships with stakeholders
  • Demonstrated ability to effectively manage change, identify issues, communicate status, and deliver successful results to customers and stakeholders
71

Systems Operations Manager Resume Examples & Samples

  • Linux Systems Skills
  • Python and Shell scripting
  • Previous Team Leadership Experience
  • Ability to communicate effectively with both technical and non-technical individuals
  • Understanding of SDLC methodologies
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
72

Systems Operations Specialist Resume Examples & Samples

  • O Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades
  • Financial markets, trading and clearing systems a plus
  • Network and network forensic analysis (packet capture analysis)
73

Senior Systems Operations Analyst Resume Examples & Samples

  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
  • Recognizes how pieces of information relate to one another and identifies root causes, patterns or logical errors
  • Identifies data requirements and collects all relevant data needed to analyze a problem, situation or issue; considers reliability of data and sources before utilizing and referencing
  • Tracks and monitors multiple aspects of a project simultaneously (e.g., project deadlines, performance to specifications and requirements)
  • Applies knowledge of current IT trends when completing own work, solving and troubleshooting problems/issues as they arise and monitoring status
  • Recommends and completes detailed solutions to problems
  • Uncovers customers’ hidden needs, issues, or “actual” requests” by asking insightful questions and developing rapport; gains customer loyalty by consistently resolving technical problems
74

Securities Systems Operations Analyst Resume Examples & Samples

  • Minimum of two years’ Banking and Securities Processing experience or equivalent
  • Highly proficient with personal computers as well as pertinent mainframe systems and software packages
  • Demonstrated experience with the banking and securities industry in accounting, research, processing and knowledge of all security types and terminology
  • Detail oriented and accurate in a fast-paced, high volume area
  • Associates Degree in Business, related field or equivalent experience
75

Senior Systems Operations Analyst Resume Examples & Samples

  • Experience of working with Monitoring Solutions such as HP Operations Manager, HP Omi and HP NNMi
  • Experience of working with Big Data Solutions such as Splunk
  • Good general knowledge in Linux and Windows operating systems as well as network management knowledge
  • Experience with ITIL
  • Experience with monitoring (Zabbix, Nagios) , Elastic, Logstash, Kibana ,and metrics (Graphite, collectd, statsd)
  • Experience with SNMP based monitoring tools, including knowledge of MIB structure, OID notation, NetFlow data, RMON probes and counters
  • Programming experience in Python, Javascript and scripting languages such as Perl
  • Extremely effective communication and presentation skills across all levels in the organization
  • Comfortable working in a fast paced environment
  • Self-starter and results-oriented
  • Splunk, HP OML, AppDynamics
  • SQL query and data model
  • Amazon AWS cloud services
76

Associate Control Systems Operations Analyst Resume Examples & Samples

  • Assess Real-Time equipment failures in Real-Time and coordinate repairs/replacement with appropriate vendors and users
  • Assess stability conditions of the Real-Time EMS computer systems, functions, Remote Terminal Units (RTU),
  • Programmable Logic Controllers (PLC), and Intelligent Electronic Devices (IED) and determine the root cause of problems, actuate corrective action unilaterally, if appropriate, or activate additional resources, as necessary
  • Manage and monitor Control Systems computer networks
  • Perform computer system audits and administer security policies
  • Install new equipment and systems to support Transmission Control Operations
  • Serve as the first line of user support for all of the equipment essential to all EMS user functions (e.g., Consoles, Routers,
  • Firewalls, CRTs, Application Interfaces, Radio & Telephone system, and Voice recorders.)
  • Coordinate work activities with other user and /or support organizations related to EMS interfaces (e.g., Information Systems,
  • Substation Engineering, Substation Operations and Telecommunications, etc.)
  • Perform Real-Time System configuration functions such as system restart/reset (e.g., system performance monitoring, problem resolution/documentation, etc.)
  • Perform/execute first level administration tasks for EMS computers and related infrastructure systems
  • Observe all company safety procedures when performing installation, repair, maintenance, and testing responsibilities
  • Analyze technical work procedures and make recommendations to improve processes and increase activity
  • Accept responsibility for long-term projects, coordinate activities and report results to supervision
  • Develop procedures and standards concerning EMS operations and maintenance, as required
  • Review and write security policies as required for NERC Security Compliance
  • Ability to demonstrate working knowledge of technology and operating skills associated with workstations, LANs, distributed computer systems and operations, communication systems and interfaces; digital and analog circuitry
  • Ability to use diagnostic and test equipment
  • Ability to operate a motor vehicle - TDL required
  • Ability to communicate clearly and effectively, orally and written
  • Working knowledge of the use of computer applications (Windows, editors, spreadsheets, word processors)
  • Ability to pass a background check
77

Industrial Market Systems Operations & Transformation Leader Resume Examples & Samples

  • At least 5 yrs experience in Sales, Sales Operations, Business Analysis
  • At least 3 yrs experience in Project Management or Business Transformation
  • At least 1 yr experience in Finance
78

Systems Operations Night Shift Resume Examples & Samples

  • Exceptional customer service
  • Ability to work nights
  • Superior organization skills
  • Ability to create instructional and technical documentation
  • Resolve problems creatively using technology
  • Skilled in applying a variety of triage and analysis techniques
  • Knowledge of Unix, scripting, SQL and programming languages
  • Degree or comparable work experience
79

Systems Operations Manager Resume Examples & Samples

  • Manage B2B enterprise system and implement technology projects supporting Kia Motors American short-term and long-term strategy. Work with senior leaders in defining organizational strategy and integration best practices into technology platform. Ensure the overall health of the enterprise system to best support business priorities, internal and external stakeholders, and Level 2 support system
  • Manage and support the administration of the Kia University Learning Management and Content Systems, which include system enhancements, course launches, and integration of next generation learning technology into current learning platform. Assist in the development of strategies to improve training adherence, certification attainment, business intelligence, KPI integrations, and learning best practices
  • Develop, manage and support retailer training and certification incentive programs. Launch new strategies to keep the retailers motivated to achieve training and certification targets
  • Lead the development, administration and distribution of training, certification and ad-hoc performance reports. Delivery zero-error training and certification management reports. Performs adhoc data analysis to identify data correlations for improving training delivery and effectiveness
  • 8+ years of IT project management experience and at least 4 years of system development experience in technology such as SharePoint, .Net, mobile, etc
  • 5+ years of experience building and managing business operations and high availability enterprise systems
  • Experienced in working as a techno-functional leader handling multiple stakeholders
  • Knowledge of learning management and content systems required, and automotive dealership operations preferred
80

Systems Operations Analyst Resume Examples & Samples

  • Support the Business Analytics Manager in creating, revising and instructing organizational processes and Data Governance standards
  • Provide systems desk side support by addressing user issues one on one in a timely manner
  • Document user errors and build a quantitative report for the Business Analytics Manager
  • Document system errors and modifications, communicate them to the Business Analytics Manager and work with the IT team who will initiate a resolution with the systems provider
  • Develop and document systems best practices and communicate them to the user
  • Data entry in areas that are administration access only (Vendor ePLM logins, new factory onboarding and Vendor/Factory information updates)
  • Conduct regular training sessions for new and existing users
  • Communicate system changes, modifications and best practices to all the users on a daily basis via email and a weekly basis though group meetings
  • Collaborate with the Business Analytics Manager in providing a weekly systems newsletter
  • Assist the Business Analytics Manager with the onboarding of new customers by identifying the customer's vendor standards for the receiving and delivery of their purchases
81

Digital Asset Management Systems Operations Manager Resume Examples & Samples

  • Participate in and oversee the migration and ingestion of 800,000+ digital assets from existing inventory database
  • Develop, update, and expand the metadata, ontology, and taxonomy of Showtime Networks’ catalog to ensure relevancy, accuracy and completeness
  • Maintain and set forth workflows and standards for naming, tagging, and formatting new and existing assets
  • Design and implement a prequalification process to ensure all image, video and audio elements meet required distribution standards and specifications
  • Maintain metadata requirements and values that will serve as a global standard and assigns appropriate metadata for assets to ensure accurate usage rights
  • Responsible for setting all security measures associated with all users of the system and the assets in the system
  • Run audits, troubleshoot and determine needed course of action to fix or replace assets as needed. Archives and purges files as necessary
  • Propose system changes and functionality to solve functional and user interface (UI) errors and failures
  • Oversee the DAM digital screening room, and support on-going DAM user interface optimization, driving navigation enhancements according to best practices & user feedback
  • Develop policies and procedures for the curation of born-digital materials in accordance with scalable industry methods
  • Stay informed of latest DAM technology trends and innovations
  • Prior experience working with digital production workflows strongly encouraged. Conceptual knowledge of transcoding, editing, and managed file transfers
  • Prior experience implementing digital or media asset management systems, strongly encouraged
  • Preferred experience with Open Text Media Manager, Levels Beyond/Reach Engine, Prime Focus Clear
  • Knowledge of video editing tools (avid, FCP, Adobe Premiere and other DVWs), a plus
  • Knowledge of master data management, a plus
  • Computer literacy and proficiency in data querying tools, such as SQL, MS Access, and Excel a plus
82

Systems Operations Analyst Resume Examples & Samples

  • Review payment transactions for monthly reporting
  • Assist with analyzing transaction register trends for system and/or training opportunities
  • Perform daily automation file reconciliation
  • Conduct quality assurance reviews for field staff
  • Identify system improvements and work with manager regarding change
  • Ability to manage time effectively, set priorities and meet deadlines
  • Knowledge of Microsoft Office applications
  • Preferred - Knowledge of one of the following program platforms: Windows, Web
  • Proven analytical, detail-oriented and critical-thinking skills
  • Ability to learn and apply knowledge of new and diverse computer systems and applications
  • Ability to learn and adapt to change
  • Healthcare systems background a plus
83

Systems Operations Specialist Resume Examples & Samples

  • Candidate must be a U.S. Citizen
  • Top Secret Clearance with polygraph required for position
  • Systems Analysis
84

Intern, Business Systems Operations Resume Examples & Samples

  • Perform analysis and assist in reporting as needed
  • Makes or assists in making oral or written presentations
  • Collaborate with other functional areas on various projects as needed
  • Full-time student enrolled in an accredited 4 year university or college; preference given to students with 3.0 GPA or above
  • Curriculum focus in Industrial Engineering, Information Technology preferred
  • Knowledge of agile methodology a plus
  • Dates of Internship are May 15-August 4, 2017; availability to work M-F 8am-5pm during this time frame
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Motivated self-starter with business aptitude and detail oriented
  • Excellent communication (oral and written), presentation and analytical skills
  • Knowledge of the PBM or healthcare industry a plus
85

Junior Systems Operations Analyst Resume Examples & Samples

  • Liaising with Operations to ensure data integrity and to report on the progress and completion of tasks
  • Day to day processing including maintenance of transactions, cash application and monitoring of the business systems utilised by the EMEA region
  • Providing timely accurate advice and data to Operations, Finance and other teams within the business
  • Data querying and reporting
  • Investigation of issues
  • General system set-up and maintenance requests
  • User access set-ups
86

ISV Business Systems & Operations Analyst Resume Examples & Samples

  • Bachelor's Degree in Management of Information Systems, Software Engineering, Computer Science, or equivalent experience
  • 3+ years experience as a systems analyst, or functional/technical consultant
  • Data-driven, analytical with strong problem solving skills
  • Excellent communication skills; both verbally and written
  • Ability to communicate with all levels of the organization across all departments
  • Strong focus on process, process improvement, and data quality
  • Technical skillset to include database design and analysis; reporting and analytics
  • Ability to collaborate and form partnerships with business colleagues
  • Ability to multi-task and manage concurrent projects in various stages of development
  • Basic to intermediate knowledge of Salesforce CRM
  • Experience with, or use of, an iterative, agile approach to Software development
  • Hands-on experience with business processes across multiple data domains
  • Previous experience with Salesforce and related technologies
  • Experience working with large, complex data sets
87

IT Systems Operations Resume Examples & Samples

  • Contact application lead, business owner, and lead business stakeholders by shift as needed
  • Lead support for one or more local unique applications, only if the site has local unique applications
  • Perform asset audits
  • Build clients (GMOL/plant floor/wireless) per automated build script
  • Configure a plant floor scanner
  • Produce Cornerstone documentation and follow-up on compliance
  • At least 2 - 5 years on site Manufacturing and/or IT experience
  • A bachelor’s degree in a technical discipline or equivalent experience
  • Expertise in executing, testing & validating OS & patches via Change Control
  • Expertise in maintaining server configurations to a central standard
  • Expertise in operations support - responding to requests and providing ongoing day to day support at the site level
  • General knowledge of performing administrative tasks for a VM farm server
  • Experience with Windows Server operating systems
  • Knowledge of IT Security, e.g., Threats & Vulnerabilities
  • Relies on experience and judgment to plan
  • Demonstrates initiative by reaching beyond work assigned to improve output and/or help others
  • Ability to understand an application’s design in the plant (how hosted, what database/OS) for all vital and critical applications at the site
  • Basic understanding of LAN/WAN concepts (knows what TCP/IP is)
  • Knows the basic topography of their plant
  • Basic understanding of wireless communications in the plant
  • Know which operating systems run on which server hardware
  • Basic understanding of VMWare concepts (which is the host, etc.)
  • Knowledge of GMIT Incident Management Processes with strong incident management & trouble shooting skills
  • User level skill set of monitoring tools like Site Scope or HP-OM
  • Able to maintain server configurations to a central standard and providing operations support - responding to requests and providing ongoing day to day support at the site level
  • Exercise a high level of independent judgment
88

Technical Specialist Production Systems Operations Resume Examples & Samples

  • Ability to prioritise effectively and execute tasks in a high-pressure environment
  • Ability to work collaboratively and build relationships at all levels
  • Good analytical problem solving skills and understanding root causes
  • Highly logical thinker and skilled in identifying issues/problems
  • Previous experience in operational support of mission critical services in large scale environments, preferably mining/resources
  • Previous experience working in an IT Operations Centre is highly preferred
  • Infrastructure/network management experience in IT and / or process control in a large and remote environment
  • Familiarity of ServiceNow (or familiarity with ITSM systems) and SAP
  • Proven track record in delivery of support services
89

Systems Operations Specialist Resume Examples & Samples

  • Performs complex systems development and design work that may include logic design, I/O design, firmware development, model formulation, manufacturing and development cost projections, computer architecture analysis and design, and analog or digital systems engineering
  • Performs systems modeling, simulation, and analysis
  • Plans upgrades of operating systems and designs systems enhancements
  • Develops documentation on new or existing systems
  • Develops and conducts tests to ensure systems meet documented user requirements
  • Identifies, analyzes, and resolves system problems
  • Provides system/equipment/specialized training and technical guidance
  • Determines system specifications, input/output processes, and working parameters for hardware/software compatibility
  • Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility
  • May serve as a technical team or task lead
  • Serves as liaison with clients, participating in meetings to ensure client needs are met
  • Masters Degree preferred
  • Demonstrated on-the-job experience on projects using Scrum/Agile methodology
  • Minimum of 2 years demonstrated on-the-job experience soliciting customer requirements and working with developers and infrastructure teams
  • Minimum of 2 years demonstrated on-the-job experience creating user guides and training materials and providing in-person web application training
  • Minimum of 2 years demonstrated on-the-job experience performing system testing
  • Minimum of 2 years demonstrated on-the-job experience providing IT System/application O&M support
  • Demonstrated on-the-job experience analyzing application or interface data to detect or troubleshoot issues
  • Demonstrated on-the-job experience with DBMS client or familiarity with Sponsor’s enterprise data repositories
  • Demonstrated on-the-job experience using Cognos reports
  • Demonstrated on-the-job experience with enterprise business applications
  • Demonstrated on-the-job experience with Sponsor system processes and procedures
  • Demonstrated on-the-job cloud experience
  • Demonstrated on-the-job experience with SQL
  • Demonstrated on-the-job experience with Sponsor's Partners' directive on the accreditation process
  • 10-15 years of related systems engineering experience
90

Systems Operations Engineer Resume Examples & Samples

  • Drive resolution of issues identified via application and systems monitoring, as well as assigned tasks and incident tickets
  • Document processes, automation scripts, and infrastructure assets
  • Solid understanding of various Linux operating systems
  • Solid understanding of AWS technologies with an emphasis on application deployments that are highly available, cost efficient, fault tolerant, and scalable distributed systems
  • Experience in systems migration to AWS
  • Monitoring and logging experience in any of the following: NewRelic, Nagios, Datadog, SignalFX, Graphite, Splunk, Cloudwatch, or BigPanda
  • Coding experience in Bash, Python, or other scripting languages
  • Solid networking knowledge (DNS, Mail, Web, etc.)
  • Experience in container technologies (CoreOS, Kubernetes, etc.)
  • Designing and deploying scalable, highly available, and fault tolerant systems on AWS
91

Field Systems Operations Technician Resume Examples & Samples

  • Follows incident alerting and escalation process
  • Performs activities within agreed upon service level agreements
  • Provides dashboard reporting for management
  • Facilitates incident follow up and communication process with customers
  • Provides support to all support staff on problem resolution
  • Delivers upon metrics to assess and improve production support
  • Provide triage level support for LAN/WAN
  • Ability to document and implement projects related to applications, infrastructure, system upgrades, equipment relocation, and facility implementations
  • Demonstrate thorough understanding of FMC policies and procedures relating to information technology and educate users on these policies
  • Educate users on FMCNA and FMS IT policies and procedures as necessary
  • Ensures the integrity of all electronic data records by following FMC quality standards and the practice of Continuous Quality improvement
  • Reviews changes to support processes to ensure continuous improvement of the field operations process
  • Reviews and insures the accuracy and content of the service management system base
92

Rail Systems Operations Manager Resume Examples & Samples

  • Extensive Knowledge of Rail Operations activities and available equipment
  • At least 5 years of experience in Engineering / Technical operational functions, preferably within a customer’s operational organization
  • Curiosity, anticipation, interest in future trends and new technologies, at ease in matrix organization
  • Able to multi-task (assist promptly the projects with their queries and conduct operations’ projects in parallel)
  • Management skills
  • Understand and action the principles of industrial safety and general safety and operations norms, rules and regulations
  • Advanced level Microsoft office, knowledge of simulation tools a plus
  • French and English required, other languages a plus (Spanish/Arabic/Portuguese)
93

Systems Operations Specialist Resume Examples & Samples

  • Perform real-time monitoring of systems for software and hardware errors, application failures and network incidents
  • Execute the Incident Management process and fulfill associated obligations of the Incident Management Assistant which is a part of Major Incident Management process
  • Monitor market data connectivity issues with clients, exchanges, market centers, and network providers
  • Update associated documentation and procedures according to existing process
  • Make sure shift goals are met which includes Incident, Event and Knowledge management processes execution within existing Operational Level Agreements
  • Maintain appropriate Continual Service improvement within Technical Operations
  • Open and collaborative, team player
  • Calm and professional under pressure
94

Senior Director, Systems Operations Resume Examples & Samples

  • 7+ years managing day-to-day workflow of the server teams, including staff development and enablement through mentoring/coaching activities
  • 7+ years leading team members to evaluate progress, identify risks or gaps, and provide support
  • 7+ years managing a server portfolio of hardware and software and provide services related to deployment, operational support, and OS upgrades and patching
  • Responsible for the operational stability and deployment of solutions focused on Microsoft, Linux and Unix technologies, VMWare SDN platforms, and associated automation, ensuring a consistent and reliable infrastructure
  • Support the Business Technology / Enterprise environments and serve as technical escalation point
  • Collaborate with Infrastructure Program Management team to support deployments, refreshes, technology evaluations, or other efforts requiring cross-functional involvement
  • Proactively seek areas for growth or expansion and look for operational inefficiencies
  • Forecast need for hardware refreshes, create capital budget based on number of devices, and coordinate with server Build team to create refresh plan, aiming toward systems that get us toward cloud and virtualization when possible
  • Enforce Server System policies and standards created by Infrastructure Software Compliance team and verify appropriateness of new standards
  • Assist support vendors with resolving complex escalations relating to outages, troubleshooting, break/fix and other incidents when needed; accountable for issue resolution
  • Own the Server technologies/tools and associated processes
  • Manage multiple vendor relationships as well as monitor SLAs and vendor performance
  • Approve and report metrics for monthly recovery billing with business segments and supplier services
  • Review and approve invoices for services provided to Network team
  • Assist leadership with strategic planning and roadmap development
95

Systems Operations Specialist Resume Examples & Samples

  • Splunk, HP OpenView Operations, HP Omi, AppDynamics, Zabbix, Nagios, NewRelic
  • Good understanding AWS cloud services
  • Automation experience (Chef or Puppet or similar)
96

Field Systems Operations Technician Resume Examples & Samples

  • 1-2 years related experience including networking and desktop support
  • Network+ Preferred
  • Valid driver’s license is required
  • Experience with customer support in a large scale and diverse environment of incident management, escalation procedures and related disciplines
  • Expertise with Help Desk procedures, call management systems and call tracking tools
  • Able to work independently to asses, analyze and provide recommendations for complex support issues
  • Good interpersonal skills with the ability to communicate effectively and clearly to all levels of management
  • Good analytical skills with a structured and methodical approach
  • Highly organizes with the ability to plan ahead for short to medium-term objectives
  • Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness
  • Must be able to work in a fast paced team oriented environment
  • Exceptional personal, technical and organizational skills
97

Senior FM Systems Operations Manager Resume Examples & Samples

  • Ensuring contractual obligations with respect to Information Management systems and services are delivered and sustained
  • Ensuring Information Management systems and services operate in accordance with requirements
  • Ensuring project/client satisfaction with agreed outcomes and best practice methodology
  • Ensuring service delivery processes such as incident, change, problem and release management are managed efficiently and effectively
  • Ensuring operational support resource requirements are met
  • Managing operational support services to ensure operational support budget targets are met
  • Support the PGS Director in the recruitment / staff selection process
  • Preparing and review of service performance reports in accordance with requirements
  • Deliver initiatives in line with industry best practice to required cost, quality and timeframes
  • Deliver continuous improvement to operational support processes and procedures
  • Active project/client management including formal reporting and informal relationship management
  • Team leadership and management including day to day management of task delivery and performance of team members
  • Support the PSG Director with participation in staff performance reviews
  • Ensure services are provided in accordance with Company Policies and Procedures and ISO Certification requirements
  • Provide support to sales initiatives and bid and proposals as required
  • Degree level or equivalent in Science, Engineering or Computing subject or 10+ years equivalent combination of training and experience
  • A Project Management Certification e.g. Prince 2 Practitioner, PMI Agile Certified Practitioner
  • Good Experience in leading teams delivering information management and system services for FM industry projects
  • Good functional knowledge of FSI Concept Evolution and IBM Maximo FM Systems
  • Good functional knowledge of Microsoft SharePoint
  • Experience of using Microsoft SSRS reports and familiarity with Microsoft’s Business Intelligence Stack
  • Good Experience of managing IT/IS services and 3rd party service providers
  • Good commercial acumen
  • Excellent communication skills both written and verbal
  • Good experience in dealing with Clients and Customers at Senior Management Levels
  • Experience in managing the implementation of IT/S systems for Estates / Facilities Management Services contracts
  • Organised – ability to plan, prioritise and delegate where required
  • Strong leadership and management skills – able to lead and direct teams to achieve goals
  • Strong team player and role model, capable of gaining trust and support of team, senior management and Clients
98

Technology & Systems Operations Specialist Resume Examples & Samples

  • Support daily operation of various technical resources to ensure effective delivery of services to students and alumni in Career & Alumni Services
  • Facilitate daily tracking of operations, delivery of services to students and alumni, student activity and staff activity in Career & Alumni Services
  • In collaboration with Career & Alumni Services teams, Marketing, and University Services & Policy, design and edit HTML-based content for web, email, social media platforms to deliver quality, compliant, and consistent marketing and communications related to Career & Alumni Services
  • Facilitate back end logistics for events, including setup, registering, promoting, and tracking webinars, virtual info sessions, networking events, job fairs, resume booklet compilations, and other venues for the purposes of providing opportunities for employers, alumni and students to connect
  • Experience with CRM software, internet technologies, webinars, social media and information and contact data bases
  • Experience with excel, data analytics and management, and ad hoc reporting
99

IT Systems Operations Resume Examples & Samples

  • Hands-on experience with Unix/ Linux, JAVA, SQL, Weblogic
  • Excellent oral and written communication skills. Able to take highly technical discussions to the appropriate level to drive decision-making
  • Ability to work with multiple IT Teams to set and manage priorities and resolve issues
100

Critical Systems Operations Resume Examples & Samples

  • Identifying available patches and\or threats for all Operating Systems
  • Deployment of all patches\updates to our internal systems
  • Compliance assessment and reporting \ Educating stakeholders
  • Develop methodology for patching cycle including automatic identification of patch sets, and which patches to be applied to which systems, and scheduledutomated deployment
  • Provides leadership, mentoring, instruction and direction to less experienced team members
  • Review and maintain documentation for networks, systems, and sites
  • Leads the design of and establishes processes, procedures and metrics for implementation and support of the infrastructure
  • Defines performance and capacity targets, and develops tools and programs for operating, monitoring, supporting and measuring the infrastructure
  • Analyzes data, recommends and implements upgrades and configuration changes to the infrastructure
  • Manages large IT infrastructure related projects
  • Leads teams to resolve complex infrastructure problems
  • Represents the organization on cross-functional and inter-departmental teams
  • May be required to represent the organization with EMC customers
  • Hardening and verification of Compute Technology (Cisco UCS, VMWare, Dell and possibly others)
  • Patch management and mitigation based on scans, timely responses and mitigation
  • Apply STIGS and use automated vulnerability management tools
  • Perform security analysis and risk/vulnerability assessments
  • Work closely with other operations staff, engineering & delivery teams to partner on rollout of solutions or in maintain operations
  • Provide proactive health checks, capacity management, and Firmware updates as necessary to maintain the health of the environment
  • May be required to work nights\weekends
101

Technology & Systems Operations Specialist Resume Examples & Samples

  • Administer daily operations of internal, external, and online technical resources (such as Chronus) to ensure effective delivery of services supporting departmental programs and initiatives
  • Create and administer program reports using all necessary technology tools (such as Chronus, Qualtrics, CampusVue, etc.) as directed by leadership
  • Collaborate with University departments to develop, deliver, and administer new Student Affairs initiatives that support departmental and institutional objectives
  • Manage project development for Student Affairs initiatives, including: defining requirements, assessing ROI, identifying important milestones, managing timeline, etc
  • Oversee daily tracking of operations, delivery of services, student and staff activity within the department
  • Manage assessment and survey development, administration, reporting, and analysis to monitor program quality and effectiveness
  • Knowledge of e-recruiting software, internet technologies, webinars, social media, and information and contact data bases
  • Experience assisting students and staff with use of technical resources, preferably in a higher education setting
  • Knowledge of student development theories, trends, and issues
  • Experience working in an online/distance-learning environment
102

Systems Operations Resume Examples & Samples

  • 7+ years experience delivering and operating large scale, highly available distributed systems
  • Strong knowledge automation and experience with a scripting language such as Python, Perl, etc
  • Strong knowledge of operating systems and distributed systems fundamentals
  • Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures
  • Strong understanding of databases, NoSQL systems, storage and distributed persistence technologies
  • Strong troubleshooting and performance tuning skills
  • Experience building multi-tenant, virtualized infrastructure a strong plus
103

Power Systems Operations Specialist Resume Examples & Samples

  • Application, engineering, design, operation, planning, and/or maintenance of utility power systems (transmission and/or distribution)
  • Performance monitoring and assessment of electric utility power systems (transmission and/or distribution), including evaluation of reliability performance mechanisms, electric service standards, and compliance with relevant codes
  • Power plant design, operation, maintenance, and testing for distributed generation facilities; or
  • Application of various digital technologies which modernize and automate grid operations to anticipate and respond to system disturbances, enable greater use of variable energy sources, including renewable energy, and which provide the capability for customers to manage their energy costs (smart grid technology.)
104

Specialist, Systems Operations Resume Examples & Samples

  • Lead continued implementation and growth of the CRM
  • Manages client relationships to ensure client needs and expectations are being met
  • Provides training, best business practices, system functionality, and processes
  • Creates and maintains business reference guides on system operations and database maintenance functions
  • Assists with access/deactivation of users within the CRM
  • Attends weekly meetings with the James E. Rogers College of Law leadership as an integral figure in the strategic planning of recruitment
  • Supports the execution of the James E. Rogers College of Law’s decision related communications
  • Project manager for acquisition and importing of prospective student data for the James E. Rogers College of Law
  • Recognizes, authenticates, cleans, and prepares data for database end-users
  • Acts as a primary contact for CRM technical support questions and requests from the James E. Rogers College of Law systems users and external system applicants
  • Facilitates, validates, and supports software integrations with the James E. Rogers College of Law CRM
  • Responsible for the development of data reports based on client feedback
  • Maintains quality assurance and control, project reporting, testing, training, and risk management procedures and monitors the system and related applications in order to guarantee proper performance
  • Bachelor’s degree required and three years of experience in procedural, management or business analysis work, or seven years of experience in procedural, management or business analysis work, or any equivalent combination of experience, training and/or education
  • Familiarity with project management principles and ability to manage multiple concurrent projects
  • Knowledge and experience with prospect management, student information systems, data stewardship, and communication plans/marketing
  • Knowledge of principles and techniques used in conducting business analysis, creating business cases, and writing functional specifications
  • Experience writing queries and assembling statistical information and reports
  • Experience developing and analyzing business processes and procedures
  • Excellent oral and written communication skills and strong organizational and interpersonal skills
  • Ability to manage time effectively
  • Ability to work both independently and as a member of a team
  • Ability to work cooperatively and respectfully with a diverse group of people within the James E. Rogers College of Law, across campus, and outside of the UA
  • Two years of work experience with CRM or digital information management application
  • Two years of experience with project management
  • Experience in helping lead software upgrades or implementations
  • Experience evaluating new product features and matching them to business need
  • Experience conducting governance discussions
  • Knowledge of higher education administrative systems and related business principles
105

Head of Production Systems Operations Resume Examples & Samples

  • Being accountable for program, deploy, operate and maintain of production systems across Petroleum
  • Manage value for the business by ensuring initiatives and changes are assessed and prioritised while ensuring business benefits and usability is assessed during any decisions
  • Accountable for the management of change to ensure the effective embedment and by implementing standard BHP Billiton criteria processes and procedures
  • Manages workloads based on urgency and technical availability ensuring high priority / urgent initiatives are implemented according to the agreed business priority
  • Leads, coaches and mentors team members to ensure delivery against strategic plans and performance targets
  • Manages the implementation of initiatives and changes to delivery innovation and productivity gains
  • Strong Experience with operations technology eg. SCADA, PLC, Actuators and product control network is preferred, within the Oil & Gas industry
  • Experience in managing large teams of people to deliver against a business plan and within budget
  • Experience with performance management and in driving continuous improvement and cost effectiveness initiatives
  • Deep working knowledge and experience in Change, Release and Configurations Management in large and complex environments
  • Experience in major incident management, problem management in a 24/7 environment
  • Experience with forecasting and resource planning tools
  • Exposure/experience in safety ideally in the Resources Industry
  • Familiarity of ServiceNow (or familiarity with ITSM tools)
  • Proven knowledge and use of ITIL
  • Excellent written and verbal skills combined with interpersonal skills providing the ability to relate to a wide range of people
  • Dedicated leadership and mentoring programs
  • State-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility
  • Parents room
106

Associate Director of Enrollment Systems & Operations Resume Examples & Samples

  • Coordinates with other departments across campus for interpretation and implementation of procedures and policies related to admissions systems
  • As backup to Director of Admissions Operations, advises non-degree seeking students regarding courses, costs, and application process
  • As backup to Director of Admissions Operations, meets with non-degree students to facilitate enrollment and tuition payments
  • As backup to Director of Admissions Operations, advises auditors regarding courses, costs, and application process
  • Participates as a member of the university Operations Workgroup
  • Participates as a member of the ITS Advisory Committee
  • Liaison to Business Services for Deposit Refund Requests
  • Liaison to Academic Advising and Students for Transfer Course Evaluations
  • Processes and Edits Catalog Revisions
  • Minimum four years of Admissions experience in higher education
  • Knowledge of admissions procedures and policies
  • Must be able to answer complex questions related to university programs
  • Exceptional interpersonal, verbal and written communication skills required
  • Demonstrated, extensive experience utilizing Slate and MS SQL database to create reports
  • Strong time-management and organizational skills, high attention to detail, ability to work in a multi-tasked, deadline driven environment
  • Ability to work independently and as a member of a team
  • Ability to maintain accurate and concise information in the CRM and SIS systems
  • Proficient in Microsoft Office Suite, in particular WORD, EXCEL, Publisher, and PowerPoint
  • Compile resume/CV and cover letter in one pdf document and upload in the Resume/CV section
  • For further questions on the application process, please contact jobs@dominican.edu
107

Production Systems Operations Cell Operations Analyst Resume Examples & Samples

  • Experience with supporting IT infrastructure operations centers
  • Knowledge of various infrastructure technologies
  • Ability to develop and follow procedures for managing, monitoring, and reporting on operations
  • Ability to support 24x7x365 operations center, including supporting swing shifts from 2pm–10pm or mid shifts from 10pm–6am
  • HS diploma or GED and 6 years of experience with IT, AA or AS degree and 4 years of experience with IT, BA or BS degree and 2 years of experience with IT, or MA or MS degree
  • DoD 8570 Certification, including Security+, CASP, CISSP, or CISM
  • Ability to work independently and as a team member to solve difficult technical challenges on a global scale