Product Operations Resume Samples

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J Glover
112 Hirthe Place
+1 (555) 889 5729
112 Hirthe Place
p +1 (555) 889 5729
Experience Experience
06/2015 present
Los Angeles, CA
Product Operations Specialist
Los Angeles, CA
Product Operations Specialist
06/2015 present
Los Angeles, CA
Product Operations Specialist
06/2015 present
  • Create, maintain, and communicate detailed reporting models to assist city-level, regional, and global operations managers
  • Work to improve processes and make them more efficient for scaling
  • Act as the Annuity Case Manager by providing support to field force with pending and inforce business
  • Assist in developing metrics, tools, and processes to optimize CamelBak New Product Introduction processes in partnership with Vista Outdoor Sourcing
  • Work closely and provide collaborative support to wealth planners and markets to deliver the best service to clients
  • Serve as additional subject matter expert on products offered by those providers. Participates in conference calls with key contacts of those providers
  • Manage multiple requests, prioritize, and provide timely resolution
11/2008 01/2015
Houston, TX
Product Operations Manager
Houston, TX
Product Operations Manager
11/2008 01/2015
Houston, TX
Product Operations Manager
11/2008 01/2015
  • Existing track record working in operational roles with Product Management and Engineering
  • Establish standard operational practices for customer service, documentation and project management
  • Manage day to day activities of multiple media products, incl. technical and editorial work
  • Work with sales and marketing teams on developing leads and supporting existing clients
  • Provide support on function and usage of products, resolve product performance issues
  • Support the development of market and client strategies through Client and Vendor Issue management
  • Manage tool support, including engagement with Service Engineering, tier 1 & 2 support, user/permissions management, and reporting
04/2005 07/2008
Dallas, TX
Product Operations Analyst
Dallas, TX
Product Operations Analyst
04/2005 07/2008
Dallas, TX
Product Operations Analyst
04/2005 07/2008
  • Support management with the creation of presentations for periodic performance reviews and management meetings
  • Assist APM with the development, administration and marketing of Creative Product lines
  • Work with our data scientists to develop an intelligent product recommendation engine and guided selling tool
  • Providing regular and ad hoc analysis and reporting for management
  • Provide support in collection and analysis of operational performance metrics and targets
  • Provide basic technical guidance or influences the work of others; simplify difficult concepts for non-technical users
  • Provide regular and ad hoc analysis and reporting for management
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Pittsburgh
Bachelor’s Degree in Business
Skills Skills
  • Strong knowledge on scripting using Shell or Python desirable
  • Good knowledge of databases like Oracle, DB2, MySQL and understand how applications interact with the databases
  • Excellent administration skills with an eye for detail and self-motivated
  • Proven ability to show resiliency and be able to priorities key activities within the business while managing stakeholder expectations
  • Technically proficient with the ability to communicate complex concepts in simple form
  • Highly flexible and adaptable to change
  • Knowledge of products like MQ, Business objects, Pervasive or any other reporting tools
  • Ability to communicate effectively with executives and front/middle/back office partners
  • Seasoned multi-disciplinary expert with extensive operational, technical and business knowledge and functional expertise that has been developed over 10 -15+ years and/or equivalent experience
  • The ability to understand complex technical systems built from many separate software and hardware components, specifically web application architectures
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Listed Derivatives Margin Control Specialist Institutional Securities Group Product Operations Resume Examples & Samples

  • Part of a 3 person Listed Derivatives Control team with primary responsibilities for daily surveillance of client cash and non-cash margin movements and ensure adherence to US CFTC applicable regulatory margin rules and ensure internal margin payment policy and controls and ensure internal margin payment policy and controls are adhered
  • Support Client Listed Derivatives (CLD) Business Unit (BU) with regards to complex client margin preferences and ensure it is designed and coded properly in eGTS margin system and in the firm banking system (SAFE)
  • Provide day to day margin support to Listed Derivatives Client Service Group such as authorization/releasing of payments in SAFE and Collateral Management Team such as coordination of non-cash substitutions with clients
  • Monthly substantiation of all Listed Derivatives Client Margin account balances as part of firm wide mandate in BCSI
  • Drive enhancements in eGTS margin system as it pertains to controls and accurate book keeping such as Client Service Reps sign offs and aging of all outstanding margin calls
  • Engage in various risk review assessment programs such as RCSA, SOX assessment, deep dives/risk assessments on functional areas within the region and improving the overall control environment by enforcing proactive controls
  • Risk mitigation and control – incident control, risk training, BCP planning, desktop procedure rationalization project
  • Improving the overall control environment by enforcing proactive controls
  • Payment authorization, treasury or reconciliation experience
  • A track record working in a deadline driven environment

Listed Derivatives & Over the Counter Clearing Risk & Projects Specialist Institutional Securities Group Product Operations Resume Examples & Samples

  • Assist with the operational risk, control and RTB projects agenda for Global LD and OTC DCC Ops, in Baltimore, reporting into the North America Head of Risk & Projects for LD and OTC DCC Ops in New York
  • Work with global team responsible for executing on Federal risk requirements such as RCSA examinations, SOX assessments, process and control reviews, root cause analysis, and other key deliverables set by the ISG Operational Risk & Control Organization
  • Proactively identify regulatory, reputational, or financial risk; provide support to the organization on audit reviews and manage control-related activities that ensure a sound control environment
  • Maintain a strong control framework through the on-going development of key metrics such as KRIs, capacity & constraints, incident reporting and tracking; host knowledge sharing and training sessions on risk and controls. Assist in tracking manual processes, providing opinions and recommendations on risks and benefits on new client requests & new product go live
  • Collaborate with regional management to improve operational risk processes. Take the lead on Run the Bank Projects to assist the regional management in improving control framework, streamlining processes, establishing new procedures and other initiatives management may require
  • Build a strong relationship with BU risk management, Operations management, internal and external auditors, Legal and Compliance
  • 6 years of experience in the financial industry
  • Individual needs to be performance-driven, proactive, with proven ability to take on challenges, set and execute agenda. Candidate should be a dynamic self-starter with the ability to work either on their own initiative as well as be a solid team player with strong problem solving skills
  • Ability to multi-task, prioritize and be flexible to changing priorities and demonstrate good organizational skills
  • Ability to communicate effectively and confidently across all levels. Ability to confidently face off to senior management across divisions
  • Good interpersonal skills to build cross-divisional relationships; gain support and respect from key stakeholders (Business Unit, Operations, FCG , Legal &Compliance)

ISG Product Operations Resume Examples & Samples

  • Act as EMEA region ISGPO Risk representative with focus on EMEA region specific priorities
  • Global production and assistance with strategic design and automation of several key components of various risk decks; inclusive of analysis, trending, exception management and commentary
  • Oversight and coordination of various Regulatory exam, inquiries, MRAs
  • Provide team with additional leverage in both execution of the Settlement Lockdown process/Counterparty exposure reporting in the EMEA time zone as well as additional oversight from the issue remediation perspective
  • Relevant experience in Financial Services Operations activities, ideally with experience in a line and/or Operational risk roles Risk
  • Confidence and ability to influence and build relationships with key stakeholders within Operations and the Business Unit
  • Strong proficiency in Microsoft Excel, good knowledge of Power Point and SharePoint
  • Individual needs to be performance-driven, proactive, with proven ability to take on challenges, set and form and execute his/her agenda
  • Ability to be flexible and react to changing priorities
  • Candidate should be a dynamic self-starter with the ability to work either on their own initiative as well as be a solid team player

Senior Manager, Global Product Operations Resume Examples & Samples

  • Develop, size, and prioritize value creation ideas, launch pilots/initiatives, measure results, and operationalize future policies
  • Partner with leadership and business stakeholders to identify hypotheses for value creation
  • Partner with advanced analytics resources and cross-functional business partners to structure the required data needs and analyses to test the hypotheses
  • Drive actionable insights, going beyond the data to pressure test recommendations for soundness, practicality of implementation, and potential operational and financial benefit
  • Validate opportunities with business stakeholders while identifying risks, tradeoffs and interdependencies
  • Emphasize the need for iterative work and prioritization by value and risk
  • For opportunities that show compelling value creation, design and launch pilots/initiatives with key stakeholders (across functions and brands) including developing process, test design and benefits measurement methodologies
  • Partner on the design and management of dashboards and reporting to measure results within and across initiatives
  • Successfully collaborate with and influence diverse functional and brand partners in a dynamic and changing business environment
  • Partner with project management leads and broader Seamless team to ensure the Bridge team is producing solutions that meet the needs of the organization in a changing and dynamic environment
  • Proactively identify and remove blockers
  • Collaborate with project management leads on issue resolution, and risk mitigation plans
  • Proactively communicate with project management to ensure project documentation is continually up-to-date and communication ready (including integrated project plans with budgets and timelines w/ initiative and brand views)
  • Aggressively drive to exceed GM$ goals each year
  • 5-10 years of retail, inventory management, product, and/or supply chain experience
  • Demonstrable record of setting and achieving significant goals – a driver of results
  • Must be able to adapt easily to diverse audiences and environments
  • Must be effective and efficient in identifying and proposing creative, innovative solutions to complex, time-critical challenges
  • Exceptional business acumen. Must be effective at working at multiple levels in the organization – within and across brands and functions

Senior Director, Product Operations Resume Examples & Samples

  • Lead development of the enterprise end to end future state process design and process pilots/testing work across the brands
  • Provide thought leadership and content expertise on Inventory Management to help drive future state requirements
  • Guide the development work and efforts of both internal and external team members to ensure project deadlines are achieved
  • Partner with the Bridge Initiative group (part of Seamless Inventory team) on learnings from pilots/bridge initiatives to incorporate into future process vision
  • Lead and partner with appropriate brand and functional team partners to review, test, validate and deploy the future state global brand inventory operating model and associated processes
  • Support Seamless Inventory Process Proceeds Technology pilots within brands as appropriate with pilot development and management
  • Build relationships with Inventory Management leadership and other brand stakeholders
  • Develops and manages project plans and key stake holder engagement strategy on all initiatives
  • Develop in-depth knowledge of industry trends to introduce continual process, tool and methodology improvements
  • Think strategically, conceptually and creatively – have and impart a vision for the business
  • Formulate long-term goals and approve shorter-term tactical plans that are cost-effective, efficient and realistic
  • Customer-oriented and forward-thinking
  • A driver of results
  • Possess an expert knowledge of Inventory Management function, roles and responsibilities
  • Demonstrate expert management and leadership skills
  • Possess expert presentation, listening, verbal and written communication skills
  • Defend and effectively sell a point of view to Directors, VPs, and members of the GMT
  • Effectively influence diverse audiences
  • Skillfully analyze a problem, formulate a logical rationale for the decision and take action; generate solutions
  • Consider the impact and implications on other components of the organization when making decisions
  • Take smart risks and be innovative
  • Lead change – be a change champion
  • Display managerial courage
  • Demonstrate the ability to remain calm and focused during periods of instability
  • Identify areas of the business that need attention and have the ability to analyze the pertinent details
  • Adapt easily to diverse audiences and environments
  • Create and maintain a cooperative and motivating environment that promotes high performance standards and attainment of goals
  • Accurately assess employee strengths and developmental needs
  • Effectively guide direct reports towards the accomplishment of tasks and goals
  • Delegate responsibility and decision-making appropriately
  • Experience as a Director / Sr. Director or equivalent
  • 8-10 years of retail inventory management, IT, Product experience
  • 5-7 years of experience leading teams

Product Operations Manager Resume Examples & Samples

  • Manage day to day activities of multiple media products, incl. technical and editorial work
  • Establish standard operational practices for customer service, documentation and project management
  • Consult sales staff and clients on product and content selection, curation and filtering
  • Work with sales and marketing teams on developing leads and supporting existing clients
  • Provide support on function and usage of products, resolve product performance issues
  • Develop and maintain accurate, complete and user friendly product information
  • Identify product ideas and opportunities based on industry trends and market environment
  • Assist in development of new products and enhancement of existing products
  • Liaise with stakeholders to handle rollouts, trainings and ensure products fulfill their objectives
  • Solid track record of operations and project management at leading digital media companies
  • Strong understanding of content management systems, metadata and tagging
  • Good news judgment and ability to work with editorial teams on content strategy and curation
  • Solid communications skills and ability to connect with various stakeholders, internal and external
  • Leadership and management skills that help build and grow a team
  • Vision for technical and content innovation in the digital media landscape
  • High attention to detail including ability to manage competing priorities diligently
  • Committed to learning and expanding professional and technical knowledge
  • Entrepreneurial spirit, willingness to roll up the sleeves and help wherever needed
  • 7+ year experience in digital media publishing, with mix of content, support and operational roles
  • University degree, ideally in digital media related field with technical and editorial components
  • Excellent project management skills and track record of implementation (industry certification a plus)
  • Excellent organizational, analytical and presentation skills

Senior Manager, Product Operations Resume Examples & Samples

  • Design and document current and future state processes. Document processes using industry standard tools and approaches to ensure needed level of detail is captured and actionable for future work streams
  • Create the structure and lead working and review sessions with key project, brand and functional partners to gather key stakeholder input and feedback
  • Help construct and manage process pilots within the brands. Partner with key brand partners on support needed to execute and transition team to execute new processes flawlessly. Pilots will inform future state operating model and supporting processes
  • Partner with corporate, global and cross-functional cross brand leaders to share key learnings and ensure synergy within the company and that project initiatives are being met
  • Partner with the Inventory Management Product Management group (part of Seamless Inventory team) on the technology platform build efforts to ensure future state process is lined up with agile development of technology
  • Manage through change and conflict with grace
  • Proactively identify risk and remove blockers
  • 5-8 years of retail, inventory management, process design, and/or supply chain experience
  • Must have a proven track record of influencing and enacting change
  • Must have experience with process design and documentation projects
  • Demonstrable record of setting and achieving goals within desired timelines
  • Must be self-motivated, organized, self-confident and self-directing with a proven ability to identify priorities and mobilize others to achieve desired results with minimal supervision
  • Must be effective and efficient in identifying and proposing creative, innovative solutions to complex challenges
  • Must be effective at working at multiple levels in the organization – within and across brands and functions
  • Possess strong presentation, listening, verbal and written communication skills
  • Be open-minded and accepting of others

Margin Analyst Institutional Securities Group Product Operations Resume Examples & Samples

  • Exposure to margin & collateral / cash & derivatives products is essential
  • Computer literate; some exposure to databases and interaction with IT would be an asset
  • Bachelor's degree in a business related field with at least 1-3 years of industry experience
  • Knowledge of standard trading concepts as well as cash and margin principles such as Reg T, maintenance requirements, and buying power
  • Strong interpersonal skills and ability to professionally interact with operations colleagues as well as branch management and sales staff
  • Demonstration of a high attention to detail in prior work experience
  • Candidate should be a self-starter with the ability to work independently in addition to being a solid team player

Over the Counter Derivative Clearing Trade Specialist Institutional Securities Group Product Operations Resume Examples & Samples

  • Experience in trade support and or products supported on the OTCDCC platform (e.g. FX, IRS, CDS)
  • High attention to detail, accuracy, and risk awareness
  • 1-3 years of relevant work experience
  • Knowledge of OTC Derivative Client Clearing (trade support, client service, collateral, regulation, etc.)

Product Operations Analyst Resume Examples & Samples

  • He/She will analyze products, features and solutions and drive a continuous field / client impact analysis, collaborate with internal partners and create detailed Internal and Client-facing Readiness Plans that will drive organizational readiness and product/solution adoption, and engage Field SMEs from the business
  • Analyst is responsible for creation and/or delivery of all associate and client-facing solution communications
  • Participates in Solution Lifecycle from Concept to Launch working with the Project Launch Manager, Development Leads and Product Managers, provides design inputs during Agile Development, oversees field user acceptance testing of products including definition of testing strategy and analyses test results, defects and recommends priority of fixes and aids in driving factual-based Go-No-Go decisions to Launch Manager
  • Assesses product usability and serviceability / implement-ability are incorporated into product design
  • Recognizes the changes in SaaS and outsourced service trends (technology, operations, implementation, training, client interaction) highlighted by market trends, competitive positioning, economic conditions, and client feedback, strategizes and directs process changes and/or new initiatives in service delivery
  • Understand how NAS products are used today by all operation environments and business units. This includes an understanding of the linkages, integration, and dependencies between NAS products and other ADP offerings
  • Understands the perspective of the client and takes action(s) to integrate the client's needs with the products and strategic direction of ADP; builds relationship and trust/respect with the clients (Voice of the client / field)
  • Accountable for the accuracy and accumulation of all product release data necessary to populate the master release schedule. Publish and communicate out to stakeholders
  • Communicates with clients to evaluate service satisfaction related to communications and product release. Champion and evangelize the products / features with the field organizations as part of the launch process
  • In partnership with Launch Project Manager, Product Manager, and Product Operations Managers/Sr. Directors, defines the rollout strategy and schedule, and facilitates overviews to clients, the field associates, and senior management as required
  • Participates in sprint reviews and evaluates Epics and Stories in Planview and Rally to assess requirements and planned functionality. Attends planning meetings on upcoming release content. Provides expert user-oriented subject matter input to the design and development of releases, and input to the associated scope of testing and training content
  • Defines the Service and Implementation Models for new Product features/modules working with the Product Operations Managers and the Field SMEs; This includes delivery definition and process flows, RASIs and hand-off definitions and set-up/configuration processes/guides
  • Determine impact of new product features on the Implementation and Service Teams and make the necessary changes to existing business processes and procedures up to and including Implementation and Service Model documentation
  • Creates required documentation / communications and updates as needed
  • Make recommendations on documentation needed from IDS, LUMIN, and Learning and Performance
  • Assures that testing methodologies are appropriate for product releases and assists, when necessary, in Field Testing service and implementation processes
  • Monitors progress with the regions and business partners to identify and resolve any problems or issues that arise during the release deployment. If issues are found, participates in a root cause analysis led by Project Management
  • Act as a Subject Matter expert for assigned product category to the Field to address questions and support the Product Operations Managers and Sr. Directors in driving adoption, utilization and product effectiveness for Clients and NAS field
  • Work with the Sr. Director of Product Operations to align and support a client readiness program for each product launch and disseminate clients' feedback to Product Management and Development, Learning & Performance, IDS etc
  • Synthesize a multitude of issues into a clear, concise and focused message. Present with confidence and brevity
  • Bachelor's Degree in Business Administration, Information Systems, or the equivalent in education and experience
  • Agile and SCRUM certification, CMMi, or ITIL preferred but not required
  • 3-5 years of experience in HCM, HR/PR, Benefits, Talent, TLM, and/or Tax or shared products is required
  • Experience working in a product or IT operations or Business Analyses, Service, Implementation or Quality Assurance capacity preferably in a high tech / service industry
  • Ability to communicate diverse client and associate end-user requirements to ensure that communication and documentation is developed to meet the needs of our stakeholders
  • A service centric mindset and passion for delighting our clients in terms of ADP products and their delivery, is a must
  • Ability to follow change management methodology and drive associate and client adoption of ADP products and solutions
  • An objective thinker who can provide assertive field input to PDLC, and also be a solid collaborative partner with Product Management and Development for joint success
  • Knowledge of the software development lifecycles and methodologies
  • Knowledge of different service delivery models (SaaS, Outsourced Services etc.) and optimizing service and implementation models to maximize client experience including through self-service, while maximizing ADP's implementation and delivery efficiencies
  • Must possess excellent process and analytical skills as well as organizational and communication skills
  • Expert knowledge in assigned ADP products
  • Ability to apply an understanding of industry terminology, process flow and structure to problem solving and communications
  • Must be able to work well under pressure and have a strong understanding of the products and businesses being supported by the team with a strong client focus
  • Experience in Agile and Scrum methodology improvements, Rally, and Planview
  • Must possess a can-do, winning attitude; the highest level of integrity; and the ability to inspire confidence with an open, trustworthy, and engaging style
  • Knowledge of the product development lifecycles and methodologies

New Product Operations Manager Resume Examples & Samples

  • This role is responsible for ensuring successful product/supplier launch within the supply chain delivery organization supporting a multi-billion dollar supply chain with datacenters around the globe. This role includes the following key responsibilities
  • Establish operationalization processes for Microsoft Cloud Infrastructure hardware supply chain, supporting IT equipment on-boarding and transition
  • Build aligned processes and milestone planning/decision time-fences around product transition, help institute policy, rhythm and measurement systems
  • Responsible for successful implementation of product transitions and new product launches for server, network, cabling infrastructure hardware, providing oversight, mitigation and communication of changes that impact supply
  • Represent operations with design team and use production expertise to influence and negotiate reduction in supply chain complexities and cost (DFx)
  • Interface with Engineering NPI, Sourcing, Logistics & Supply teams to ensure successful product launch and/or transitions
  • Responsible for evaluating down-stream impact, assess and track actions and milestone delivery
  • Provide stakeholder analysis and communication in support of critical business decisions
  • Deliver product transition readiness at the system integration and component level, evaluate and manage inventory burn-down, new product start-up for each open transition, reducing overall exposure to Microsoft (E&O vs TTM/business value, TCO analysis)
  • Provide oversight and tracking to new supplier on-boarding and launch readiness activities
  • Current experience in high-tech electronics sourcing and supply chain organization, including specific New Product Introduction/New Product Operationalization and supplier readiness evaluation
  • Experience in custom-built, built-to-order, and build-to-forecast environments
  • Ability to work in a fast-paced, dynamic environment and deal effectively with conflicting priorities and change
  • Strong customer focus and attention to detail
  • Demonstrated ability to work independently and lead teams
  • Demonstrated program and project management skills
  • Strong written and oral communication skills at all levels, including executive audiences
  • Capable of self-serving and performing data analysis and scenario evaluation
  • Ability to build strong, effective partnerships at multiple levels, and influence at senior levels outside organizational boundaries
  • Experience in ERP/MRP environments
  • Six Sigma/Lean Manufacturing/TPS training or experience
  • Bachelor's degree in business management, engineering, operations or related discipline, and/or equivalent work experience (preferred MS or MBA)
  • Minimum of 5 years complex project or program management, preferably in large commercial enterprise
  • Minimum of 8 years supply chain, materials management and/or new product introduction for technology and/or technology manufacturing company

Senior Manager Product Operations Resume Examples & Samples

  • Own the Product Development Framework (PDF) for the Enterprise group
  • Develop and maintain and materials relating to the Enterprise PDF and train teams on usage
  • Implement PDF and consistent productisation standards across all teams
  • Run the PDF program in Enterprise: schedule, track and measure all PDF gate meetings
  • Act as guide and coach for all teams in terms of PDF gate preparation
  • Implement system of KPI's and measures to track PDF in Enterprise
  • Own implementation of industry standards and certification within the Enterprise product group
  • 10+ or more years of experience, majority in project and/or program management
  • Deep knowledge and experience with product development practices, agile methodology and project/program management best practices
  • Experience with ISO standards and experience with certification processes and projects
  • Fluent English with strong verbal and written communications skills
  • Ability to work effectively across internal and external organizations
  • Self-motivation with the ability to work independently

Clearing Operations Margins Associate Institutional Securities Group Product Operations Resume Examples & Samples

  • Degree in analytical / mathematically related subject. All degree disciplines considered although the role would suit someone comfortable with numerical and analytical work
  • Candidate should be a self-starter with the ability to work on their own initiative as well as being a solid team player. Being proactive and getting things done without being chased is a must
  • Exposure to margin & collateral is useful
  • Computer literate; some exposure to advance excel processing and interaction with IT would be an asset

Associate, Product Operations Resume Examples & Samples

  • Technical Operations – own the support request queue for the Disney Mobile Network handling Level 1 support requests directly, assigning Level 2 support issues to engineers and escalating Level 3 support items to development teams/vendors while triaging based on allocations, priorities and urgency
  • Ad Operations - receive, triage and process Insertion Orders (IO’s) from relevant sales systems and stakeholders. Traffic internal and external campaigns using various mobile ad-serving tools becoming a subject matter expert for mobile advertising (both functional and technical knowledge of relevant industry solutions and owned products & services)
  • Reporting– Provide ongoing weekly Key Performance metrics on support queue health including distribution of items by priority, trends over time, time to acknowledgement, time to resolution and level of effort
  • Documentation– Drive documentation of key processes, organizational know-how and project milestones in our internal Atlassian Confluence wiki
  • Quality Assurance - Document, track and escalate issues using internal tracking system. Check advertising ad units in apps during the production cycle. Document go-to-market test plans and strategies to be shared through the team
  • Communication - Strong writing and oral presentation abilities
  • Expertise - Basic grasp of the various web and mobile technologies in the market today and ability to understand and apply software development engineering principles such as Agile or Waterfall. Intermediate to advanced skills in web content management, HTML and CSS are a plus
  • Leadership – Ability to take ownership and lead small matrixed teams to complete tasks on spec and on time
  • Analytics – Ability to mine and maintain data sources in order to provide key trend reporting and data visualizations in MS Excel

Fixed Income Executive Administrator Institutional Securities Group Product Operations Resume Examples & Samples

  • Telephone coverage, (Ex. answer phones, take accurate messages, know executives whereabouts at all times, handle urgent/confidential calls with appropriate judgment; back-up other lines, as needed. )
  • Maintain executives calendar, schedule all meetings and conference calls, field e-mails and phone calls requesting meetings, handle meeting conflicts and prioritization issues
  • Ensure thorough preparation for all meetings
  • Coordinate all preparation for various management meetings, onsite planning sessions, and departmental Town Hall events; this entails
  • College Degree Preferred or Relative Corporate Experience preferred (5+ Years of Experience)
  • Proficient in Microsoft Office applications, especially Outlook for email, calendar and contacts
  • Other applications helpful include Excel, PowerPoint, internet and research tools
  • Keep up to date with office procedures and technical training as well as all policy guidelines & compliance requirements

Over the Counter Cleared Swaps Control Team Specialist Institutional Securities Group Product Operations Resume Examples & Samples

  • Primary oversight of OTC Cleared Swaps Customer Calculation ensuring adherence to Dodd Frank/CFTC guidelines and industry/internal standards regarding Client Segregation of Assets
  • Critical to the role is having a strong grasp and knowledge of OTC Cleared Swaps especially transaction life cycle and processing platform. Institutional system knowledge is advantageous for the role as well
  • OTC Cleared Swaps Product Knowledge
  • Strategic thinker / process improvement - Self motivated
  • Flexible with shift working (8am to 7pm) and extended hours depending on market activity
  • Commercially aware
  • Attention to detail, combined with strong analytical, numerical and inter personal skills
  • Problem solving under pressure
  • Ability to multi-task and grasp new concepts quickly
  • Ability to work under pressure and achieve results, whilst maintaining a professional approach
  • Ability to identify & implement process improvements

Senior Product Operations Analyst APJ Resume Examples & Samples

  • Business Partner for Specialist Product Sales Team Leaders; of sufficient seniority to represent Sales Leaders in driving Forecast and other Team cadences; this may be extended to cover specific Sales Transformation Projects which have a particular Product focus
  • Reporting and Analysis: provide various forms of business performance analysis and reporting to the APJ Specialist Product Leadership teams; identify additional reporting and analysis needs, and work with the various systems and cross-functional Operations teams to develop the appropriate reporting or dashboard solutions
  • Business and Technical Business Process Workflow: analysing, developing and refining business process workflows within Specialist Product areas: work with appropriate departments to develop required tools and documentation
  • Manage APJ Specialist Product Business Planning; including targets for Bookings and Headcount and related Investment Plans in partnership with Finance
  • Manage Quota-setting and compensation for APJ Specialist Product Teams; composition of Commission plans and payouts on achievement
  • Assist with the weekly Pipeline and Forecast Management Cadence and adoption of VMStar; triangulation with Sales Regions; additionally, will be expected to track Specialist Product deals and ensure due focus and deadlines are met
  • Provide Business Operational support and co-ordination for Specialist Product programs, promotions, pricing and Go-To-Market initiatives

Listed Derivatives Business Manager ISG Product Operations Resume Examples & Samples

  • Internal/External Stakeholder engagement, including preparation of business analysis metrics for Business Units and advice on Finances to the Lead BM and COO in day to day responsibilities ranging from report creation, data manipulation, presentation of the material to internal and external Stakeholders
  • Problem solving, Data Analysis and ad hoc work and coordinated across different Clearing Operations sub silos as needed
  • Assist in aspects of Budgeting, re-forecast and reporting, ie data collection, data manipulation and presentation with great focus on accuracy
  • Proactive day to day management and prioritization of tasks as required by the BM team
  • Point of contact for Finance, Headcount and Stakeholder Engagement as part of the business management team
  • Strong Microsoft Excel and PowerPoint skills
  • Candidate should clearly demonstrate a high level of motivation to pursue excellence in a major broker-dealer
  • Delivery focused with the ability to meet tight deadlines without compromising attention to detail

Director, Product Operations Resume Examples & Samples

  • Salesforce and billing systems expertise
  • 10+ years of business experience in a high technology/telecommunication services environment strongly preferred with at least 3-4 years in a leadership position
  • Ability to multitask and perform in a fast paced and changing environment with minimal direction and supervision. Strong personal work ethic

VP-otc Confirmations Change The Bank-institutional Securities Group Product Operations Resume Examples & Samples

  • Work with multiple IT leads to ensure delivery throughout the lifecycle of the project
  • Track and communicate program status to wider team and management
  • Collaborate with the Project team on change management plans taking users through the change cycle and delivering improved systems and processes
  • Demonstrable experience of Business process improvement
  • Self-motivated with a strong sense of ownership and accountability for tasks
  • Proficient in MS-Excel and MS-Visio

Director of Product Operations Resume Examples & Samples

  • Minimum of a Bachelor’s Degree, MBA or Graduate degree is highly preferred,
  • Five years Higher Education experience is preferred, not required
  • Marketing or product operations experience is preferred
  • Proven internal and external customer facing presentation abilities,
  • Can swim in the weeds with great attention to detail (quality, line by line detail, systems, process, etc) and can also step back to understand, drive, and create high level strategy,
  • Strong data manipulation skills, with general understanding of statistical techniques to be applied in quantitative analysis. Natural ability with systems, data, and analysis,
  • Excellent writing, verbal communication, and interpersonal skills,
  • Highly organized and able to thrive in a fast-paced, deadline-oriented environment,
  • Strong problem solving skills, ability to demonstrate initiative, and work independently on projects,
  • Proven ability in improving and streamlining processes while learning new applications,
  • Service-focused approach to serving internal customers
  • Applied knowledge of Microsoft Excel and Access is required,
  • Knowledge / experience with any of the following is a plus:, SQL, Oracle based reporting, Data Warehousing, advanced analytics (time series, regression, text analytics, R), or Tableau
  • 30% travel

Cross Asset Projects Statement Team Lead-institutional Securities Group Product Operations Resume Examples & Samples

  • Formal Project Management Experience (5+ years): a seasoned project manager or line personnel who has been responsible for the day to day controls for a production environment
  • Analytical skills: critically evaluates information gathered from multiple sources, reconcile variances, and convey into high level presentations for senior management and key stakeholders
  • Stakeholder Management: can negotiate priorities with senior stakeholders, build cross divisional relationships, gain support for solutions
  • Communication Skills: can build relationships at all levels in the organization, flexes communication method and style based on audience, can articulate key messages succinctly and effectively
  • Flexibility: exhibit flexibility of thought and a willingness to engage in a wide range of issues at all levels of detail
  • Favorable: Line experience at Morgan Stanley or another?s institutions client-service group, settlements team, or team dealing with trade completion is an advantage. High degree of understanding of the life cycle of a trade
  • Favorable: Familiar with the reporting obligations for Confirms and Statements
  • Competent in Microsoft Projects, Visio, Excel, Word and PowerPoint
  • Favorable: Background in Management Consulting
  • Favorable: Background in software delivery
  • Favorable: MS Project or other Project Management Software

Margin VP-institutional Securities Group Product Operations Resume Examples & Samples

  • Exposure to margin/ collateral and cash/derivatives products along with proven people management skills are essential
  • Strong interpersonal skills / confidence to engage with internal and external stakeholders, peers and colleagues
  • Computer literate, some exposure to databases and interaction with IT would be an asset

Product Operations Resume Examples & Samples

  • Maintain and improve the operational systems, processes and policies that underpin cards and loans business objectives specifically, supporting better campaign execution while always ensuring portfolio integrity and process excellence
  • Own the cards and loans testing framework for production changes
  • This includes ad-hoc operational fixes and planned Rainbow releases
  • Own and manage the Business Issues framework and ensure that priority incidents impacting cards and loans are resolved in a timely and responsible manner
  • Manage the operational relationship with the payment schemes (Visa, MasterCard and Diners)
  • Management of the cards and loans fulfillment budget (approximately 1.2MM) and all operational expense management processes related to non-marketing collateral
  • To establish and maintain close relationships with key stakeholders within the company to ensure that existing and proposed business solutions are aligned with broader companywide strategies
  • Effectively managing a team of product analysts to achieve operational excellence
  • Leadership qualities that provide the ability to lead and motivate a team, define and communicate priorities and targets to ensure that work is completed in accordance with agreed performance standards and timeframes
  • Ability to meet the challenge of functioning in an organization undergoing constant and rapid change
  • Ability to effectively multi task under pressure and in a high paced environment
  • Positive and results orientated attitude
  • Strong MS Word, Excel, PowerPoint, Project and Visio skills. MS Access desirable
  • Demonstrated understanding of project management principles
  • Previous people management experience in a similar role
  • At least 7 years of experience in Financial Services

Manager, Product Operations Resume Examples & Samples

  • Manage and coach your team of Product Specialists to have big results via performance feedback as well as career and personal development
  • Create operational processes and strategies to support Product Specialists to help them exceed the expectations of their product teams
  • Drive exceptional team impact and communicate results to key stakeholders
  • Partner with internal groups to implement and communicate Product Operations' strategy and serve as an advocate for the team within Facebook

Director, Product Operations Resume Examples & Samples

  • Own the solution P&L process
  • Manage the tech labor supply & budget reconciliation process
  • Sabre PLC and other pan Sabre initiatives
  • Own product pricing & business plans
  • Manage SHS product planning process
  • Initial development of solution P&L and tech labor management process including product taxonomy
  • Assist in implement the new product owner role especially as it relates to
  • Sales/revenue ownership
  • Deal review
  • Tech resource tracking
  • Support product strategy initiatives along with market research
  • Monitor new technology trends and identify areas of innovation relative to distinct competencies and market /business needs
  • Identify and establish strategic OEM partnerships to expand the solution footprints – monitor effectiveness of partnerships
  • Strong background in finance
  • Minimum 10 years’ experience working within travel technology and enterprise software development
  • Familiarity with product management and SaaS software development methodologies
  • Bachelor’s degree, preferably in a finance or technical field (MBA preferred)
  • Experience working in a team-oriented, highly collaborative environment is essential
  • Minimum 5 years leadership experience driving process and business practice improvements
  • Strong leadership, communication, and presentation skills
  • Strong business acumen, critical thinking, and analytical skills
  • Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion
  • Self-starter who is comfortable with ambiguity and has a proven ability to operate well in a fast-paced and dynamic environment

Associate, Product Operations Resume Examples & Samples

  • Create and maintain end-user documentation for an expanding number of platforms and tools, including best practices and quick start guides
  • Own communication to product end users, including release notes, incident management, and other general announcements
  • Perform onboarding of new users and also conduct targeted trainings for new features
  • Develop processes that enables the teams to scale - both globally and across more products and projects
  • Passionate about helping people, solving problems, and championing products
  • Minimum 1-2 years of experiences in a coordinator role, preferably supporting clients in a technology / product environment
  • Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders
  • An experienced writer, whose style can range from operational guides to formal announcements to engaging updates
  • Energetic self-starter with a logical approach to problem solving and a technical aptitude
  • Enthusiastic about the details, yet able to see the forest among the trees, and able to produce high quality deliverables
  • Experience in developing training materials and leading sessions a plus

ISG Product Operations Resume Examples & Samples

  • Lead and oversee the Customer Asset Protection team (up to 5 individuals) reporting into the VP of Listed Derivatives Operations Control based in New York
  • Ability to understand the details and willingness to execute run-the-bank tasks related to customer asset protection
  • Provide support on audit reviews and manage control-related activities that ensure a sound control environment
  • Proactively identify regulatory and financial risk
  • At least 7+ years experience in the financial industry with at least 3 yrs specific experience within Listed Derivative Operations
  • Strong grasp and understanding Customer Segregation
  • Seasoned subject matter expert as it relates to Listed Derivatives trade settlement and book keeping i.e. Financial Balance Sheet and Accounting
  • Extensive experience and proven track record with controls and operational processing in compliance of customer asset protection rules
  • Strong understanding of Clearing member regulatory reporting of Clearingmember financial data and derivatives position i.e. Rule 512 for Open Interest, Later Trader, Long Date
  • Strong understanding of Clearingmember compliance environment with past experience with liaising/managing examinations
  • Background in OTC, Cleared Swaps, or Collateral Management a plus

Manager, Product Operations & Deployment Resume Examples & Samples

  • 'Execution to BAU' Process Leadership of key strategic initiatives
  • Deploy, manage, provide readouts
  • Input into streamlining new product inclusion into BAU reporting mechanisms
  • Drive BAU handoff/sign off
  • Own ongoing ideation/communication and governance of playbooks
  • Bridge post launch to operational excellence
  • Own region post launch analytics
  • Drive sell in rates, reporting standards and compliance with all new products; drive additional focus efforts where needed, partner with product/marketing/SLT on prioritization of operational adjustments and new product launches based on detailed needs and adjusted business case objectives
  • Study impacts and trends of operational effectiveness and implications post launch
  • Business Case validation (acquisition forecast realization)
  • Tie post launch analytics to Region P&L
  • Measure and provide input on region impacts of product deployment (time studies, front line feedback, tool assessments, etc.)
  • Provide input to intake, lessons learned, and management templates based on trend findings
  • Measure training effectiveness and provide input on best course of action (training LSO's, product knowledge, etc)
  • Integration of all deployments into Product Knowledge and Self Service processes
  • Ensure deployment of standards solutions across divisions and businesses
  • Creates documents for architecture, design, technical requirements and service specifications. Presents architecture, design, and technical choices to internal audiences
  • Demonstrates technical leadership and mentoring on the application of new technologies and system development methodologies
  • Monitors technical and engineering progress to ensure strategies, goals and objectives are met. Aligns operational plans with business objectives. Communicates changes to all affected personnel
  • Establishes and maintains productive relationships with peer organizations and equipment and software vendors
  • Participates consultatively in the testing and certification process as needed
  • Ensures effective implementation of the department budget. Prepares financial statements and monthly forecasts and reports. Prepares and analyzes monthly financial performance and makes budget and new technology recommendations. Prepares direct reports
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
  • Other duties and responsibilities as assigned

Product Operations MBA Intern Resume Examples & Samples

  • Collaborate with members of the Product Operations team as well as Product Managers, Engineering Leads, Research, Marketing and Analytics to understand a key business problem
  • Partner with those people to develop a structured, actionable project plan
  • Analyze relevant data and effectively summarize insights
  • Present findings, next steps, and impact clearly to company leaders
  • Deliver against the plan in collaboration with teammates

Gap Inc Product Operations Advanced Analytics Intern Ph.d Resume Examples & Samples

  • PhD degree in progress - 3rd or 4th year PhD student in Operations Research, Industrial Engineering or Management Science required
  • Demonstrated ability to think strategically and approach new and complex issues
  • Analytical & Problem Solving Skills

Product Operations Associate Resume Examples & Samples

  • Minimum 2-4 years of experience in financial services
  • Good understanding of securities reference data (e.g. Equities, Listed Derivatives, Fixed Income)
  • Ability to coordinate and efficiently manage people
  • Think strategically and provide insight into how to improve existing business and technology processes. Result-focused mind-set
  • Good understanding of external data vendor feeds (e.g. Bloomberg, Interactive Data, Reuters)
  • Experience of working with large datasets or using Extract Transform and Load (ETL) tools to analyze data

ISG Product Operations Resume Examples & Samples

  • Dispute Mangement and reduction in the firms Supplementary Leverage Ration (SLR)
  • Collateral Optimization (UK Bank Levy)
  • Preparation for Phase 1 Uncleared Margin Rules go live in September
  • Client onboarding to Acadiasoft
  • Reviewing derivative exposures ensuring requirements are correct and clients are called for collateral
  • Bachelors Degree - analytical, financial or mathematically related subject favoured
  • Candidate will have proven exposure to Fixed Income products and ideally a good insight into derivative products typically traded within an OTC Collateral environment
  • Strong interpersonal and relationship management skills, being able to communicate clearly and concisely, moderating style and delivery to suit different parties and media

Product Operations Manager Resume Examples & Samples

  • Manage and coach your team of Product Specialists to have big results through career, skill and personal development
  • Become a trusted partner for our product and engineering teams understanding how your team can help contribute to driving our overall mission
  • Structured thinker who helps advance the strategy and execution of the ProdOps team

Product Operations Manager Resume Examples & Samples

  • Manage the Assisted Support toolset – monitoring tool performance and stability, triaging issues, and managing system releases
  • Develop end-to-end product and process KPIs that measure employee satisfaction
  • Work with IT to ensure instrumentation exists to monitor system health (upstream/downstream) and ensure data accuracy
  • Continuously analyze data and maintain a deep understanding of feedback and user/usage data; use data to identify opportunities for improvement
  • Create and implement global action plans to continually improve the tools and processes
  • Partner with IT to resolve technical issues, assess impact, and drive to resolution
  • Communicate system issues and disruptions across the tool user community and key stakeholders
  • Ensure tools meet compliance and controls requirements – complete certification and signoff protocol
  • Manage tool support, including engagement with Service Engineering, tier 1 & 2 support, user/permissions management, and reporting
  • Partner with other Product Operations Managers across GHRO to develop cross-domain processes that drive consistency in the ecosystem
  • 3+ years of progressive experience in an Operations Program/Product Management role
  • 2+ years of experience working with Dynamics CRM, including planning, strategy, and operations workstreams
  • Technical aptitude and passion; ability to work successfully with process and IT partners
  • Ability to influence without direct authority and work in a heavily matrixed environment
  • Demonstrated ability to use data in decision making and recommendations
  • Strong project management skills with demonstrated experience managing to resource, budget, and schedule constraints and identifying/resolving issues and risks in complex project environment
  • Record of success of excellence in execution, attention to detail, and ability to drive multiple streams of work in a fast paced environment

Product Operations Manager Resume Examples & Samples

  • Manage and coach your team to have big results through career, skill and personal development
  • Conceive and implement future strategies that enable us to increase our impact as Facebook grows
  • Further the broader Product Operations team through leadership

Product Operations Manager Sun Dream Team Resume Examples & Samples

  • Support the Head of Gaming in the development, and delivery of all current and future propositions
  • Detail customer journeys, game detail and impacts of future game development to the Head of Gaming
  • Provide market insight and review of all competitor propositions
  • Collaborate with editorial, technology, commercial and marketing teams to ensure the successful implementation of each proposition
  • Work alongside all third party providers in support of product delivery
  • Collate results and reporting of proposition implementation for future review
  • Oversee the day to day management of all propositions with the supplier and internal partners
  • Collate business and marketing requirements and manage in the product and campaign backlog
  • Present product overviews and insights to internal stakeholders and departments
  • Excellent creative judgment and innovation to maximise customer value through product development
  • Experience and proven ability in the Gaming and Sports arena with an excellent understanding of the marketplace
  • A knowledge and passion for sport
  • Experience at managing project budgets and evaluating product effectiveness
  • Experience of managing data agencies and gaming and betting partnerships with agencies
  • Preferably a knowledge of and experience in the media industry
  • Commercially and organisationally astute
  • Experience and proven ability to influence and securing buy-in to integrated product and growth plans
  • First rate communication skills including outstanding ability to brief 3rd party’s and colleagues, PowerPoint and presentational ability
  • The ability to write clear requirements and technical specifications
  • Good negotiation and relationship skills and an ability to operate within a matrix environment with multiple stakeholders
  • Good prioritisation skills defining the highest value propositions ensuring they are mapped to the business strategy
  • Highly organised with the ability to plan ahead in the long term and manage a product roadmap
  • Experience in Agile delivery
  • A passion for our brands

Senior Director OTT Product Operations Resume Examples & Samples

  • 10 years or more experience managing teams and products
  • 5 years or more experience with agile processes, teams and tools
  • 5 years of executive management experience
  • BS in Electrical Engineering, Computer Science, or a related field or commensurate experience
  • Extensive proven experience delivering application solutions in the mobile and / or video space
  • Strong understanding of the video and broadcast business
  • Experience with business development and sales integration processes
  • Strong technical skills and the ability to oversee technical integrations and development tasks
  • Roadmap and requirements management
  • P&L oversight and management
  • Experience deploying multiple mobile applications to consumers
  • Experience deploying digital video solutions to consumers
  • Hands-on technical implementation skills in mobile, web, and / or application development
  • Experience managing product and roadmaps with tools such as Aha! (or other portfolio management solutions)
  • Experience and skills in managing product portfolios
  • Experience managing testing, quality, and deployment processes
  • Strong start-up growth experience
  • Proven experience building and owning pivoting business models

Product Operations Internship, Dcpi-summer Resume Examples & Samples

  • Technical Operations – assist the Mobile Connector team’s support request queue by handling Level 1 support requests directly
  • Ad Operations- receive, triage and process Insertion Orders (IO’s) from relevant sales systems and stakeholders. Traffic internal and external campaigns using various mobile ad-serving tools, provide L1 support for Ad Ops requests
  • Reporting – Provide ongoing Key Performance metrics on support queue health, including distribution of items by priority, trends over time, as well as advertising metrics to provide teams with inventory forecasting for advertising sales
  • Documentation – Drive documentation of key processes, organizational know-how and project milestones in our internal Atlassian Confluence wiki
  • Undergraduatein business, information technology or engineering fields
  • Expertise - Basic grasp of the various web and mobile technologies in the market today and ability to understand and apply software development engineering principles such as Agile or Waterfall. Beginner to Intermediate skills in web content management, HTML and CSS are a plus
  • Positive Attitude– Great work ethic, ability to work in a self-directed manner, willingness to learn new applications and get up to speed quickly are essential to this role
  • Leadership– Ability to take ownership and lead small matrixed teams to complete tasks on spec and on time

Manager, Wifi Product Operations Resume Examples & Samples

  • Develop and drive consensus on the engagement model between the product team and the array of operational teams (platforms, business operations and support operations) including how to onboard new Wi Fi products, prioritize new initiatives, manage change events, and request technology enhancements
  • Define the support model for all new Wi-Fi programs that primarily service small-medium business and venues such as universities, municipalities (e.g., parks and recreation centers), arenas and convention centers; this includes specifying the contractual support expectations of the venue, its network operations teams as well as its customer-facing guest services groups
  • Monitor and evaluate support model performance and initiate changes as products and support expectations mature over time
  • Create CRM requirements for tools, process, reporting and training for every new Wi-Fi project including functional capabilities for sales, order entry, installation, repair, sales support, customer care and escalations to top tier network operators
  • Drive adoption and reinforce compliance of the support model within corporate groups, regional teams and 3rd party vendors by visiting the support centers, venues and network operations centers during live intervals, documenting feedback and transforming feedback into actionable projects
  • Interface with delivery teams such as engineering, IT and vendors on behalf of end user community to ensure deliverables meet their objectives; deliverables include CRM tools, training, end-to-end process documents and triage steps, knowledge bases, escalation methodologies and reporting mechanisms
  • Provide subject matter expertise sufficient to led the process operations department in documentation of the move, add, change, delete and troubleshooting procedures for all Wi-Fi products; this ensures every sales and support incident can be identified, triaged, monitored and resolved within the array of BSS and OSS systems and support teams
  • Review historical usage reports, calls reasons, resolution codes, and support tickets to discover, initiate and drive projects that improve the operational performance of the Wi-Fi business
  • Craft requirements for dashboards and measurements which will allow the business to monitor the quality and performance of Wi-Fi changes to determine ROI and allow fact-based decision making on negative/positive trends; for example, determine if a tool enhancement increased the resolution percentage of certain call types
  • Intake, triage and disposition the array of unassigned operational-impacting issues (e.g., missed requirements in OSS tools, gaps in network troubleshooting, miscataloged network equipment) and maintain overall accountability for project completion and integration into mainstream workflow
  • Experience working in a decentralized organization where change happens often and fast
  • Proven ability to successfully work across multiple business units, while keeping Business Objectives a priority
  • Proven ability to work successfully with multiple organizations who have potentially differing project priorities
  • Ability to prioritize in a fast paced, ever changing environment
  • Strong sense of urgency in support of providing best in class customer service
  • Proven ability to work well with others is a necessity
  • Excellent PC skills a necessity: MS Word, PowerPoint, Excel, Project and Visio

Product Operations Associate Resume Examples & Samples

  • The role reports regionally into the Local ISGPO Risk VP, and functionally into the officer responsible for the Cross Product Risk Management (CPRM) team, based in London. The individual will be working in a challenging and fast paced environment with a constantly evolving agenda. The role requires regular interaction with risk managers in all divisions, line managers and communication to various levels of management within Operations and other areas in the firm. The successful individual will have strong communication skills, both verbally and in writing. They will have a sound base of experience ( 3 years +) in relevant Financial services roles, in particular, direct experience of Operational processing and control activities. The candidate will also be able to demonstrate the leadership qualities required to opine on and differentiate the relative risks and their value and priority. The candidate will actively partner with the risk management community to contribute to the formation of the ISGPO risk reduction agenda, as well execute on the broader agenda
  • Act as ISGPO Risk representative with focus on NA/EMEA region specific priorities
  • Support Senior Management in designing and facilitating key business aligned risk management programs and special risk aligned projects/deep dives
  • Maintain strong control through the on-going development and evolution of key metrics
  • Provide team with additional leverage in both execution of the Settlement Lockdown process/Counterparty exposure reporting in the Asia time zone as well as additional oversight from the issue remediation perspective
  • Coordination and presentation of risk based information to our business and management stakeholders

Product Operations Manager Resume Examples & Samples

  • 4+ years of people management experience
  • 2+ years of experience with product or consumer operations strongly preferred
  • Top notch coach and leader for your team
  • Excellent situational awareness and EQ
  • Strategic and visionary thinker
  • Analytical and metrics-based thinker
  • A proven ability to identify opportunities and define operational improvements
  • Exceptional communication and influencing skills
  • Empathy for the end-user experience and sentiment

Director, Product Operations Resume Examples & Samples

  • At least 12 years of experience in the technology industry, preferably in ecommerce
  • Must have product-related work experience
  • Preferably experienced in agile software development
  • Bachelor’s degree required. MBA is a plus

Senior Manager Product Operations Resume Examples & Samples

  • Lead and implement projects and initiatives that impact Business Banking leveraging key partners and resources
  • Lead the development and execution of FATCA and Common Reporting Standards (CRS) regulatory project to ensure compliance with external regulations, professional standards and corporate policies
  • Lead the resolution of operational and support escalations with respect to Credit, Deposit and Cash Management
  • Oversee the creation of Day 2 plans and activities post implementation of regulatory projects
  • Demonstrate advanced organizational awareness in order to ensure the effective completion of all projects
  • Support the Product Group objectives and manage within a very dynamic environment with multiple projects running at all times
  • Develop and maintain strong relationships with key partners including: Personal Banking Operations, Channels, Legal, Compliance, GAML, Finance and Operational Risk groups
  • Primary Relationship Manager for Banking Services; initiate and monitor projects, SLA and support issues
  • Challenge, identify, enhance and execute on opportunities for process improvements; foster a Lean continuous improvement culture
  • Build the team's capability to provide effective support for projects with respect to AML and Compliance regulations
  • Develop and enhance procedures, tools and processes
  • Provide executive level oversight and be willing to act with the best interests of the Business Product team or Business Bank as required
  • Ensure executives and business partners are informed and updated in a timely manner
  • Manage a team by providing regular performance and development feedback and coaching

Product Operations Independent Controls Resume Examples & Samples

  • Minimum of 3 - 5 years of consumer underwriting or related experience
  • This position will possess an undergraduate degree or equivalent work experience
  • Working knowledge of existing programs and products within BMO Financial Group
  • The position requires a Working knowledge of consumer credit transactions with regard to underwriting, loan structure, documentation, servicing, collections, and compliance requirements
  • Minimum of a general understanding of regulatory and secondary market requirements, policies and procedures and vendor requirements within the reviewed areas
  • Working knowledge of BMO Financial Group, Policies and Procedures, Lending Authorities, etc
  • This position will possess a Working knowledge of all BMO Financial Group or third party lending partner policies and procedures within the reviewed areas
  • Working knowledge of retail loan and deposit documentation requirements
  • Working knowledge of compliance requirements of retail and commercial credit, deposit, and other product operations
  • Maintain working knowledge of regulatory and industry standards and trends
  • In depth knowledge of origination, servicing, collections, and performance systems
  • Ability to work independently using the knowledge set to produce supplemental reports for review by the Head of Quality Assurance
  • Good working knowledge of production systems and performance systems related to bank operations
  • Ability to interact and communicate with the department and Line of Business personnel
  • Excellent judgment, logic and reasoning
  • Computer literate with proficiency in Microsoft Office suite of products

Manager Product Operations Resume Examples & Samples

  • Day to day operational activities including
  • 10+ years of experience working within travel technology or enterprise software development
  • Bachelor’s degree (preferably in a finance or technical field) or equivalent experience. (MBA preferred)
  • 3+ years of leadership experience driving process and business practice improvements
  • Strong commitment to excellence, integrity, and transparency

Product Operations Analyst Resume Examples & Samples

  • Develops familiarity and utilizes available data sources/tools and measurement processes to understand Countrywide underwriting performance and help identify out of pattern trends at the state and agency level
  • 2 years of related experience; undergraduate degree in Business, Finance, Math, Economics (or related field) or relevant experience in quantitative disciplines
  • Intermediate knowledge in the use of data sources and applications to conduct research
  • Analyzes data and reviews analysis from others
  • Strong Computer proficiency in Microsoft Office; Advanced – Excel skills; Intermediate proficiency with Tableau; Intermediate in SAS/SQL
  • Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels
  • Can effectively manage multiple concurrent assignments in a timely manner

Product Operations Analyst Resume Examples & Samples

  • Participate in training and learn the basics of the insurance product
  • Learn to leverage various data sources and applications to retrieve, conduct research and manipulate data
  • Present problem analysis by examining beyond the stated situation to identify underlying issues and possible alternatives
  • Influence business decisions through presentation of data and analysis in a usable format and responds positively and persuasively to opposing views voiced by others
  • Build business partnerships by demonstrating knowledge and understanding of customer needs and other internal/external partners
  • Provide basic technical guidance or influences the work of others; simplify difficult concepts for non-technical users
  • Contribute to a supportive team environment, enabling quality team interactions and deliverables (e.g., develop trust within team, reinforce and apply team expectations, appropriately challenge team members and peers, celebrate success and learnings)
  • Undergraduate degree in Business, Finance, Math, (or related field) or relevant experience
  • Intermediate: oral and written communication skills with ability to effectively communicate specialized terms and data
  • Good organizational and time management skills with ability to adjust to multiple demands and shifting proprieties; accepts responsibility for results of actions
  • Collaborative and enjoy working with others to build and maintain ongoing partner relationships both within and outside area of expertise
  • Intermediate: Microsoft Office Suite of tools, specifically Excel, PowerPoint, Word
  • Beginner/Intermediate: Knowledge of data sources: Business Objects, CDF, SAS, Tableau is a plus

Product Operations, Value Resume Examples & Samples

  • Own the success of Flatiron’s Value-based Care program at our practices - Build irreplaceable relationships with our customers, become their primary point of contact for their questions and needs, and drive long-term engagement with our products
  • Become an expert in all aspects of Flatiron’s Value-based Care offering, as well as the changing healthcare payments landscape for oncology
  • Communicate regularly with oncology practices to deliver updates on our roadmap, and obtain feedback on our products and processes; Contextualize the feedback from the field for internal product and engineering teams
  • Manage complex, cross-functional projects (such as new VBC product implementations and trainings), and see them through to completion
  • Become a core member of the Value-based Care Initiative, and own any task, no matter how large or small, required to enable our practices’ success in a Value-based world

Director, Product Operations Resume Examples & Samples

  • Strategize, operationalize and implement continuous improvements within the product development process. (Pipeline)
  • Drive creation of the Annual brand calendar and seasonal Pipeline calendar
  • Gather and publish data for the Pipeline scorecard quarterly
  • Manage and drive innovation projects from ideation through commercial ready
  • Support the product teams in daily operations and milestone management; often working across functions to enable more effective and efficient processes that deliver on Athleta’s “new breed” product promise

Product Operations Manager Resume Examples & Samples

  • 2+ years of engineering, analysis, statistics, product operations or equivalent consultant experience
  • Exceptional SQL and excel skills, with an understanding of data structures
  • Natural ability define and analyze metrics that inform the success of products
  • Ability to conceptualize, manage and prioritize multiple projects for stakeholders
  • Detail orientated with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you
  • An academic background in Computer Science or related engineering discipline
  • Passion for Lyft and what we are trying to achieve in sustainable urban transportation
  • Ability to design and implement experiments by determining key metrics, collecting key data and analyzing results

Managing Director, Saas Product Operations Resume Examples & Samples

  • Strategic Leadership of Software Development Lifecycle
  • Work with Product Management department to ensure a unified product vision, strategy and roadmap that all product teams are coalesced
  • Establish a consistent overall framework for metrics and streamline tracking & reporting across product development to drive towards the right outcomes and create accountability towards project milestones
  • Improve existing processes by utilizing metrics and trends as well as product release post-mortems and learnings. Proactively mitigate anticipated challenges
  • Create executive operational product reports, synthesizing key data points and analysis. Escalate business-critical issues and solutions as needed
  • Ensure documentation, training and education on best practices
  • Cross Functional Partnership and Communication
  • Influence and communicate effectively across all levels of the organization
  • Craft and edit internal and external messages; establish divisional communications plan
  • Collaborate closely with leaders of central business functions, especially marketing, account management, product delivery, legal etc. to understand their needs and act as a strategic thought partner to address those needs
  • Lead and set agendas for key leadership team meetings
  • Oversee resource and team allocation working closely with Product Management and Engineering leadership to ensure appropriate staffing and trade-offs
  • Partner with Career Management (HR) on key organizational priorities including (but not limited to) performance management, recruiting pipeline and engagement initiatives
  • Deploy key operational resources and ensure scaled leverage of team’s talents
  • Build robust onboarding/ training program for all new hires, including Campus hires, that reflect best practices and skills required for success in the division
  • Strategy, Member / Market Connection and Management
  • Create Product Advisory Councils comprised of key strategic members to ensure their engagement with product development
  • Establish development partnerships and ensure appropriate management of members’ specific engagements
  • Create scaled methodology for tracking deliverables to member commitments
  • Ensure commercial, member, and market-facing collateral (roadmaps, etc.) are consistent, current and accessible through effective partnership with Strategic Marketing department
  • Business Rhythm & Operations
  • Manage rhythm of business for Product Development: leadership meetings, team reviews, quarterly all hands, budget reviews, and the structure and content of communications
  • Manage Product Development Budget: annual budget planning, regular monitoring, and managing exception requests
  • Departmental Voice: Serve as representative for division in cross-functional meetings regarding strategy and operations
  • Program Management for special projects: Launch key projects and create process for ensuring projects become self-sustaining
  • Bachelor’s Degree plus minimum 10 years work experience
  • Demonstrated project management and business planning skills
  • Demonstrated analytical reasoning or quantitative analysis skills
  • Experience working within or alongside a product engineering organization
  • Proven ability to manage multiple simultaneous large-scale projects
  • Demonstrated interest in metric creation and management, process improvement, department-wide strategy and operations, revenue management, and budget management strongly encouraged
  • Demonstrated experience with creating departmental budgets
  • Problem-solving and analytical abilities
  • Proven business judgment, influencing skills, leadership and integrity
  • Ability to operate with high degree of autonomy and to proactively seek additional ways to add value
  • Experience leading SaaS product teams within a multi-product organization
  • Proven ability to communicate effectively and build relationships with entire spectrum of Advisory Board staff
  • Proven experience managing multiple, competing priorities
  • Ability to manage self and team to goals and deadlines
  • Crisp written and oral communication skills
  • Experience working in a fast-paced, high volume environment

Product Operations Manager Resume Examples & Samples

  • A bachelor’s degree in business, computer science, or an engineering discipline preferred. Related liberal arts degree (psychology, economics, quantitative methods/stats) also acceptable
  • 5+ years of experience managing software programs, projects, or products in an agile development environment or in the product management function through either previous work experience in the role or close collaboration with the role
  • Experience in data aggregation and BI practices required; Omniture experience preferred, Tableau a plus
  • Skills should span qualitative as well as quantative historical research plus proven ability to source from multiple sources to estimate outcomes for as-yet-unbuilt ideas
  • Detail-oriented and able to manage multiple projects simultaneously
  • Experience working with cross-functional teams, including product management, development, quality assurance, support, marketing and sales
  • Must have excellent written and verbal communication skills and be able to influence cross-functional teams to meet goals
  • Must present well, be diplomatic and persuasive
  • Flexible and able to adapt within a fast-paced, rapidly changing environment

Product Operations Manager Resume Examples & Samples

  • Responsible for one or more product maintenance teams
  • Prioritizes work for the team; analysis and resolution
  • Approves proposals for workaround, resolution, and distribution path
  • Owns quality and economics of maintenance releases
  • Product Management Coordination and Operations
  • Assists in release coordination efforts with Technology & Engineering Program Management
  • Assists with operational product reporting and metrics
  • Collaborate with Product Managers to ensure high-value, high-quality product is delivered on-time
  • Coordinates with Product Managers to ensure product follows defined lifecycle and portfolio management processes
  • A minimum of 4 years of experience with commercial software lifecycle activities
  • Bachelor’s degree in computer science, technology, or similar field, or equivalent industry experience required
  • Experience managing/coordinating work of software development teams
  • Experience with enterprise software
  • Product management, product support, or development/engineering (any role) strongly preferred
  • Experience in Agile development practices preferred, especially Scrum
  • Experience with Product Management and Marketing practices preferred, especially with the Pragmatic Marketing framework
  • Business, technical, process and operations experience
  • Knowledge of the software development lifecycle
  • Quick learner with an ability to understand new concepts, technologies and product functionality
  • Ability to prioritize and handle multiple projects simultaneously, good time management skills, results driven, self-starter, excellent communication skills

Product Operations Specialist Resume Examples & Samples

  • Product Organization Operations
  • Agile Coaching
  • Organizational Change
  • Product Finance
  • Create lean processes that monitor measure and evaluate operational excellence
  • Lead initiatives that address operational issues by researching and evaluating new means to reduce impact and remove barriers to operational effectiveness
  • Coach teams, managers or individuals to improve working models
  • Create organization strategies for personnel development within the product organization
  • Develop modern people analytics to understand their contributions, interest, and engagement towards organization’s mission and objectives
  • Develop strategies and coordinates best practices implementation for recruiting, hiring, compensation and performance development
  • Manage change across the product organization by
  • Excellent written and verbal communication skills in English (German is an asset)
  • Worked with organizational budgets and corporate planning
  • The ability to think creatively, disrupt the status quo
  • Friendly to change
  • Collaborative and respectful
  • Possess a global mindset and inclusive to world cultures
  • The ideal associate has experience with building software products
  • Possess a University Degree from a recognized establishment
  • Courage to bring forward thinking ideas
  • Engaged towards the people we collaborate and exchange with
  • Very comfortable with the unknown
  • Ability to lead initiatives on a variety of topics
  • Ability to travel to great destinations (e.g., Europe, North America)

Senior Product Operations Specialist Resume Examples & Samples

  • Ability to work independently across functions with differing levels of individual contributors and managers. Must be a self-driven individual who can motivate others
  • Strong operational experience with expertise with streamlining bill of materials, product structures; pricing structures and marketing level parts is highly desired
  • Must have strong influencing skills
  • Excellent planning and project management with ability to track tasks to completion, assess risk, plan contingencies and resolve issues in a timely manner
  • Proven ability to exercise good judgment and make sound business decisions
  • Must have strong problem solving skills and be able to effectively facilitate issue resolution
  • Must have strong written and verbal communication skills to provide appropriate updates to stakeholders and management
  • Experience working with BOM Management, Part Management, ECO Management, Agile
  • Ability to learn and setup the Riverbeds’ Quote tool (Powerstrip)
  • Tools- must be well versed in MS office,
  • 7-10 years’ combined experience in Operations, Manufacturing, and IT in the high tech industry
  • LI-AO1

Product Operations Manager Resume Examples & Samples

  • 2-4 years of experience in the field or in a related area
  • Ability to build relationships with diverse individuals/groups and create a welcoming and productive environment
  • Proven track record of success of cross-functional project management
  • Ability to take on and execute tasks large and small
  • Top-notch organizational skills

Product Operations Manager Resume Examples & Samples

  • Development and maintenance of various PM processes that the Product organization follows, while also helping the organization adopt and adhere to the processes
  • Working with the Product organization, define the measures and metrics we should be tracking for the various products that give insight into how our customers are using the product, what value they bring to the customer’s business, and overall product health
  • Create and communicate release planning and summaries to the organization
  • Analyze data and processes to identify opportunities for improvement between product and engineering
  • Work cross-functionally across Engineering, Sales, Product Management, Support, Account Management, and Implementation teams
  • Analyze and refine internal processes to increase efficiency and develop automated practices
  • Establish operational targets and define plans to achieve them
  • Work with PM and ENG to manage and triage product issues on a daily basis
  • Develop and review methods to assess and visualize the health of Responsys products
  • Solid understanding of Agile and Agile project management tools
  • Skilled in Project Management yet has solid business acumen
  • Proven ability to interface with and influence Product Management and Engineering teams, and to form partnerships with other cross-functional stakeholders
  • Existing track record working in operational roles with Product Management and Engineering
  • Data driven, action oriented
  • Strong oral and written communication skills – a must for this role!
  • Strong analysis, data aggregation, and report creation capabilities
  • High energy, proactive, who can adapt well to change
  • Minimum of 3 years of experience in product management, project management, business consulting, or sales operations

Product Operations Manager Resume Examples & Samples

  • Manage all areas of Asia website projects including concept and strategy, creative direction, reviews, measurement and analysis
  • Create local content, wireframes and mockups to be implemented on the website
  • Improve conversion rates, user acquisition rate and drive user experience
  • Assist in creating required documentation in English/Chinese language format for use by product team and partners as needed
  • Work as part of a virtual team to coordinate and deliver project work
  • Conduct competitor landscape and market analysis to generate insights to support business analysis
  • Monitor competitor product offering and price change in regular cadence and share to internal teams
  • Operate internal tool and dashboard to retrieve data and run report for ad hoc business scenario
  • Product operation including work with internal teams to confirm price update, arrange merchandising plan, prepare marketing material and requirement to request teams in delivering EDM and campaign page
  • Drive internal collaboration with various groups inside Go Daddy including product groups, marketing teams, Asia leadership, etc

Product Operations Resume Examples & Samples

  • Self-starter with knowledge of fund services, including custody, fund accounting, financial reporting, tax reporting, treasury/budgeting, transfer agency, securities lending, fund regulations, etc. and can display a balanced, cross-functional perspective
  • Industry knowledge of best practices and standards across functions outlined
  • Ability to identify risk / reward scenarios and prioritize efforts accordingly across multiple business functions
  • Decision maker able to identify solutions and achieve beneficial outcomes
  • Technically proficient with the ability to communicate complex concepts in simple form
  • Ability to communicate effectively with executives and front/middle/back office partners
  • Leadership and organizational skills are required to influence Business Unit's goals, identify resource needs, and advocate for services that support
  • In-depth functional / industry knowledge is required
  • Seasoned multi-disciplinary expert with extensive operational, technical and business knowledge and functional expertise that has been developed over 10 -15+ years and/or equivalent experience
  • A College or University degree and/or relevant proven work experience is preferred
  • Demonstrated success in product management, custody, fund administration, and/or investment operations
  • Experience with Collective Investment Funds and/or other pooled funds strongly preferred

Product Operations Specialist Resume Examples & Samples

  • Develop and maintain relationships with home office departments such as Transfer Agency, Financial Services, Financial Planning, Field Recruiting & Training (Licensing) and BIS to update home office systems as providers and products are added/updated to maintain current systems, which entails setting up product codes and making needed modifications within our system, ensuring commission schedules are loaded, forms and websites are updated as well as updates to Wealth Station
  • Monitor annuity applications as they are received; this information is used to track annuity sales which has been information regulatory agencies have requested during inspections
  • Act as the Annuity Case Manager by providing support to field force with pending and inforce business
  • Serves as a dedicated liason between the Product Management Department and annuity/ insurance providers for problem resolution and product deployment issues from an operational perspective
  • Serve as additional subject matter expert on products offered by those providers. Participates in conference calls with key contacts of those providers
  • Maintain product training matrix and assist as questions arise regarding carrier appointments and state required product training
  • Develop and maintain sections in First Reference dealing with annuity products and dealer commissions
  • Coordinate with Legal and Compliance in determining impact to advisors when states and regulatory agencies implement new requirements or change existing requirements. Additionally, coordinate with Advisor Operations and other First Command departments as required on notification to field
  • At least 2 years’ experience in Financial Services Industry
  • Background in Annuities preferable
  • Results oriented and able to work with minimum supervision
  • Strong research capabilities
  • Broad knowledge of insurance products including Life, Annuities, LTC and Disability Insurance

Senior Product Operations Manager Resume Examples & Samples

  • 5+ years excelling in a Product and/or Ops role at a consumer technology company
  • Multiple years of experience managing teams
  • Ability to set and communicate an inspiring vision AND get things done
  • Experience working with Product teams - You have successfully worked with Product Managers, engineers, and designers
  • Entrepreneurial - Experience playing an integral part at the foundation of teams and/or companies
  • You are very organized and great at moving multiple initiatives forward in parallel

Product Operations Manager Resume Examples & Samples

  • 3-5+ years experience as a experience managing software programs, projects, or products in an agile development environment
  • Exposure to the product management function through either previous work experience in the role or close collaboration with the role
  • Experience in data aggregation, reporting and BI practices
  • Detail-oriented and able to manage multiple projects simultaneously, and the skill to figure out what is most important
  • Experience working with cross-functional teams, including engineering, design, quality assurance, support, marketing and sales
  • Strong logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Experience with enterprise software companies desired
  • Requires contact with others (face-to-face, by telephone, virtual meetings, etc.) and the ability to work and interact in a group or team

Product Operations Manager Resume Examples & Samples

  • Drive efficiencies in organization functions such as hiring, headcount management, space, and operating rhythms
  • Manage P&L for new innovation products
  • Drive and coordinate communication and execution for product backlog, resourcing and product launches to ensure a smooth product delivery, remove blockers and continuously improve the way we work
  • Innovate with new ideas and frameworks for organizational culture and communication
  • Act as the “head of white spaces” to address important issues that don’t directly fall into one specific function but are critical issues to address
  • ~5 years of relevant experience
  • Must be a great executor, that can move mountains
  • Strategic thinker who has an eye for detail, is organized, and can manage multiple programs simultaneously
  • Self-starter who is user-focused, detail and solutions oriented
  • A plus: Experience in product management or engineering
  • Must demonstrate a sense of urgency and ownership to drive issues and tasks to completion
  • Enthusiastic about the latest mobile, commerce, consumer internet trends and emerging technologies
  • BA degree required

Director, Product Operations Resume Examples & Samples

  • Manages, executes and directs the clinical and/or operational aspects of a specific product or program in a designated state
  • Performs strategic planning and annual forecasting activities for specific product to achieve desired business results
  • Builds or enhances relationships with providers and external partners to support company mission and create compliant opportunities for growth within the state
  • Partners with operational team which includes analytics, enrollment, provider relations, quality improvement and authorization
  • Assists in establishing effective clinical and/or operational practices and works closely with various health plan departments and regulatory agencies to ensure contracts meet clinical, operating, financial and legal standards
  • Performs data analysis and develops specific actions to manage medical cost trends
  • Assists in developing practices to assist risk partners in managing financial risk
  • Directs area activity to ensure compliance with all regulatory and organizational requirements and standards
  • Identifies areas to improve provider and member service levels within operating budget parameters
  • Educates and enhances relationships within the provider community, including community mental health centers, hospitals and individual providers and groups
  • Assesses market dynamics, competitive position and operational performance
  • Evaluates sales, contracting and operational processes for "best practice" development across product
  • If positions oversees the Behavioral Health product within a state, the following duties may apply
  • Acts as a liaison with the state coordinating all behavioral health contract activities across the WellCare enterprise related to managing the product
  • Monitors all behavioral health activities to ensure key metrics are being met, and serves as the behavioral health subject matter expert in the state
  • Drives and manages the oversight for quality of care for behavioral health services as measured by HEDIS, EQRO, etc
  • In partnership with shared services, optimizes the utilization and behavioral health spend and financial risks
  • Reviews provider utilization patterns, analyzes trends and address issues with outliers
  • Maintains professional relationships with all behavioral health providers and shared services partners
  • Partners with operational team to make sure that analytics and reporting are adequate to manage all behavioral health services
  • Required A Bachelor's Degree in Business Administration or a related field
  • Required A Master's Degree in Social Work or Psychology oversight of behavioral health product
  • Required 7+ years of experience in strategic planning and development, product management, product operations, financial management or health care management
  • Required 4+ years of management experience
  • Required Other Proven track record of leading organizations through teamwork, collaboration and open communication
  • Required 7+ years of experience in behavioral health management and/or acute behavioral health care setting focusing on outpatient/inpatient utilization, case management and discharge planning
  • Preferred 2+ years of experience in managed care in a Payer, State Government agency, etc
  • Preferred Other Experience in a health care or managed care environment
  • Advanced Demonstrated organizational skills
  • Intermediate Demonstrated negotiation skills Ability to negotiate with a variety of stakeholders
  • Advanced Ability to analyze and interpret financial data in order to coordinate the preparation of financial records
  • Advanced Demonstrated project management skills
  • Advanced Ability to lead/manage others in a matrixed environment
  • Advanced Ability to work within tight timeframes and meet strict deadlines
  • Advanced Knowledge of community, state and federal laws and resources
  • Must be Missouri licensed and possess one of the following
  • Mental Health Clinical Nurse Specialist, or a
  • Mental Health Nurse Practitioner, or a
  • Licensed psychologist

Director, Product Operations Resume Examples & Samples

  • Required A Master's Degree in Social Work or Psychology if oversight of behavioral health product
  • Required Other If position has oversight of the behavioral health product, one of the following licenses is required if governed by the state contract
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Clinical Psychologist (LCP)
  • Licensed Clinical Professional Counselor (LCPC)
  • Licensed Clinical Mental Health Counselor (LCMHC)
  • Licensed Clinical Marriage & Family Therapist (LCMFT)
  • Preferred Other PhD Social work

Product Operations Resume Examples & Samples

  • Support the team and clients during the RFP contracting season
  • Setup and support of consortia and corporate RFP
  • User administration
  • Research market intelligence
  • Client & RFP performance analysis and reporting
  • Assisting in tracking product development pipeline
  • Providing support in creating product descriptions
  • Creating sales and product training manuals
  • Retain existing clients through exceptional customer support
  • Establish and maintain full knowledge of Nexus applications
  • Run online training sessions for one or more clients
  • Identify potential new market sectors and clients for the existing Nexus products
  • Manage relationships with EMEA based Consortia groups
  • Monitor and record all sales and support activities in HotelworX or any other system designated by the Managing Director
  • Feed back market intelligence to the organization from clients and prospects
  • Contribute to the long-term development of the Nexus suite of products and services through informed market knowledge
  • Minimum 2 years experience in hands-on use of the Nexus and/or other RFP systems
  • Fluent in English and at least one other European language is preferred
  • Hotel sales background is an advantage
  • Ability to build strong relationships with clients and prospects
  • Strong presentation skills for both small meetings or larger conference/workshop groups
  • Sales & revenue orientation
  • Understands client needs and is able to position Nexus as a solution
  • Thorough and detail oriented
  • Analytical and logical
  • Self-motivated, dynamic and confident
  • Ability to plan and prioritize
  • Articulate and effective communicator
  • Ability to travel throughout EMEA region

Technical Product Operations Manager Resume Examples & Samples

  • 5+ years leading projects
  • 5+ years people or technical leadership or equivalent experience leading a team or working in a team oriented collaborative environment
  • 3+ years Insurance experience

Demand & Product Operations Associate Resume Examples & Samples

  • Ensure a high degree of business focus, maintains good co-operation and timely communication with key stake holders
  • Select and use of statistical models to drive improved accuracy
  • Maintain and enhance APO system data
  • Develop and distribute detailed forecast KPIs, including forecast accuracy percentage
  • Analyze the top-down forecast accuracy, determine reasons for inaccuracy and adjust the planning process to achieve an improving accuracy trend
  • Facilitate the monthly Demand Validation meetings as part of the overall S&OP Process
  • Provide operational guidance in regional and local, including Planning (inventory strategy/targets and maintain stocking policy) and OTC team according to global differentiated portfolio strategy or other business steering policy

Product Operations MBA Intern Resume Examples & Samples

  • Current MBA student with graduation date between December 2017 and August 2018
  • Product quality and product user experience
  • Experience in Internet/consumer technology
  • Experience with meeting objectives in an entrepreneurial environment with supervision
  • Experience in a technology or consumer-oriented environment
  • Experience developing strategic solutions
  • Permanent U.S. work authorization required as company sponsorship is not available

Senior Director of Product Operations Resume Examples & Samples

  • Accountable for timely and accurate clinical product implementation for all PBM clients
  • Own operational forecasting based on implementation plans
  • Accountable for readiness planning, 1 / 1 preparedness and new client onboarding
  • Responsible for product process oversight, inclusive of fulfillment and vendor activity
  • Oversight of client billing operations
  • Lead and direct cross functional project teams, inclusive of clinical and non - clinical staff
  • Creation and maintenance of process and procedures
  • Plan, direct and monitor daily work efforts, identifying resource needs, performing quality reviews, and escalating issues appropriately
  • Track key deliverables and adjust project plans and / or resources to meet the needs of the organization
  • Responsible for overall coordination, status reporting and stability of Clinical Product Operations
  • Undergraduate degree in related field
  • 5+ years of experience within a managed care role (PBM, Health Plan, or related)
  • Prior experience evaluating and improving business processes
  • Experience leading large projects comprised of stakeholders with varied backgrounds and levels of experience
  • Experience engaging, and presenting, to large groups including senior level management
  • Solid analytical and problem - solving skills
  • Proficiency with MS Excel, Visio and PowerPoint
  • Willingness to travel 10-25%
  • MBA Degree
  • Highly motivated and self - directed with the ability to motivate and inspire teams
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Product Operations Manager Resume Examples & Samples

  • Possesses advanced discipline and insurance knowledge, working knowledge of all teams (business, technology, etc.), applies it and teaches others
  • Articulates corporate goals & strategy, how it connects to individual teams / disciplines, applies it and teaches others
  • Effectively navigates across Allstate Personal Lines and Shared Services
  • Actively shares; purposeful and strategic conduit from business to team and stakeholders
  • Experience: 7 + years experience; prior insurance experience preferred
  • Advanced proficiency in Microsoft Office suite
  • Advanced decision making skills
  • Advanced communication skills (written and verbal)
  • Advanced time, organizational and project management skills
  • Advanced negotiation skills
  • Intermediate conflict resolution skills

Product Operations Analyst Resume Examples & Samples

  • Working with the Product BUs & Product Operations members to develop process flows, gate-exit criteria, and deliverable templates, among other process work, for taking Akamai products through the product lifecycle
  • Working with Product BUs & the Product Operations team to understand & articulate challenges in the product lifecycle management process
  • Developing process constructs to solve for the above challenges
  • Aligning requisite stakeholders to the proposed changes
  • Planning & reporting status on the multiple work streams of process changes that he or she is responsible for
  • Maintaining & integrating data sets from possibly disparate sources
  • Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
  • Establish rules and procedures for data sharing with upper management, external stakeholders etc
  • Education: Bachelors in Science or MBA
  • Minimum of 2 years of total experience with a mix of process design, stakeholder management & data management
  • Strong presentation & analytical abilities – MS PowerPoint & MS Excel
  • Experience with Product Lifecycle Management
  • Flexible with workday hours

Product Operations Analyst Resume Examples & Samples

  • 1+ years of experience with product lifecycle systems, or CRM support,
  • 1+ years of experience in Excel, Word, Visio, PowerPoint, Access and Project
  • Knowledge and experience in Salesforce, JIRA, Scrum/Agile would be a plus
  • Solid knowledge of product management principles and practices, PMP certification would be a plus
  • Attention to Detail and well organized
  • 1+ years of experience with managing product price lists
  • Skilled in issue management and resolution
  • Able to manage numerous conflicting priorities
  • Expertise with project management tools/systems and product lifecycle
  • Technical knowledge and SQL skills would be a plus

Manager, Product Operations Resume Examples & Samples

  • Perform monthly demand forecasting process and collaborate with business management team to improve demand quality
  • Provide operational guidance in regional and local, including planning and Order-To-Cash (OTC) team according to global differentiated portfolio strategy or other business steering policy ; justify and align with different stakeholders when exception handling is required
  • Manage efficient allocation process in case of product shortage and actively facilitate shortage product communication flow
  • Perform sample management in the region and ensure information update in business potential
  • Support optimization measures for pigment product portfolios according to global product strategies; coordinate miscellaneous product enquiries such as customer specification batch allocation, non conformance manangent (NCM), regulations, customer projects
  • Ensure a high degree of business focus, maintains good co-operation and timely communication with business management, global product management, supply points and other support functions (e.g. SCM); Support key business projects in Asia in product management areas
  • Identify opportunities/problems and propose/take measures for improvement, include self-development based on Company's competency requirement

Product Operations Manager Resume Examples & Samples

  • Conducts needs and gap analysis on assigned projects and material program changes
  • Define the go to market strategy for the RealPage Contact Center Management Product Operations and Identify vendors and partners to accomplish this strategy
  • Recommend and execute product strategies that help meet the product line’s financial and operational goals and initiatives
  • Manage development and implementation of technical and functional strategies within group ensuring that projects are delivered on time, on budget and in a well-tested and stable state
  • Management of all day-to-day aspects of the RealPage Contact Center product line(s) including product operations, product marketing, product development, business analysis, account management, operations, etc
  • Participate in the RealPage Contact Center product marketing activities including value proposition refinement, pricing strategies, promotions, presentations, advertising, speaking opportunities and testimonials
  • Participate in sales strategies, contract negotiations and client presentations
  • Work across divisions to ensure high quality integration between the RealPage Contact Center and the company’s other product families
  • Participate in calls, including on client site and via conference call
  • Collaborates with the cross-departmental teams to develop and validate solution positioning and to gather and validate scope, timeline and pricing inputs
  • Architect strategic solutions, secure pricing and develop high quality solutions
  • Plan and participate in site tours
  • Prepare targeted internal and client presentations
  • Coordinate between functional teams as needed
  • Document client meetings, internal meetings, and all information relevant to the solution
  • Manages documentation process including but not limited to writing, assembling and coordinating review
  • Produce documentation that meet the requirements and clearly define the scope of work and services for internal execution groups and clients when applicable
  • Prepares initial assessment of the technical, financial, schedule or any other unusual risks associated with a solution. Documentation shall be prepared in a timely manner to comply with internal review requirements and customer requirements
  • Ensures integrity of solutions by meeting configuration and content requirements, maintaining consistency in messaging and brand image, preparing draft and final documents, and assuring final product integrity to include proofreading and editing functions
  • Obtain feedback from projects for “lessons learned” to incorporate in future products and solutions
  • Responsibility across multiple, concurrent projects, this position is characterized by shifting priorities, stringent deadlines, last minute requirements, to accomplish tasks for client deadlines
  • Operational management experience within a contact center production environment preferred
  • Previous experience in the design of IVR, ACD, Voice, VMWare solutions, CRM (Cisco UCCE, Avaya Aura Contact Center)
  • Previous experience in the design of IT development solutions (Computing, Storage, Licensing, Virtualization, Hardware, Security)

VP Product Operations Resume Examples & Samples

  • Partner with the category GMs in formulating the category strategy connecting Global Operations present and future capabilities and capacity, and the Global Operations strategic plan
  • In partnership with the GMs, take ownership of category P+L and contribute through providing operational excellence on all aligned initiatives
  • Own the Global Operations deliverables contributing to the success of the categories, across all Global Operations functions
  • Create, lead and steer a winning Operations organization
  • Ensure that partner organizations within Global Operations have the right capabilities and capacities in the right place at the right team to optimize category business performance
  • Drive product innovation and quality, and process simplicity with the goal of delivering world class products in a cost efficient, fast and agile way
  • Ensure that products meet commercial targets supporting the profitability target as defined in the category budget and P+L
  • Make a major contribution to the formation of the Brand Operations and Global Operations strategic plans
  • Take a responsible attitude toward the balance of category autonomy and cross-category leverage so as to deliver a continuously strengthening profitability for the adidas Group
  • Monitor and identify Future trends in the industry and give new impulses to the organisation
  • At the most senior level, create respectful, collaborative and productive partnerships – Marketing, Design, Markets, HR and Performance Management
  • Ensure appropriate leadership skills are present at every level through effective motivation, coaching, training and development of direct reports and all staff
  • Develop your employees and talents within your organization and foster x-functional careers and also diversity within your organization
  • Drive change as a role model and embrace and live the new mindsets for Brand Operations
  • Proven senior experience in Global Operations
  • End to End Understanding and Thinking of the whole value chain
  • Undergraduate university degree or comparable education

Director of Product Operations Resume Examples & Samples

  • High-risk programs
  • Reporting and analytics
  • Set appropriate target goals for department, implement action plans to achieve them, and monitor results
  • Ensure that metrics being tracked are relevant to program success
  • Perform all related teammate management activities including but not limited to recruitment, retention, hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals
  • Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in every day performance and interactions
  • Visionary with ability to plan and execute projects that impact mission, goals and objectives
  • Demonstrated proficiency in consultative skills when addressing complex inquiries from clients, vendors and customers
  • Entrepreneurial mindset in cultivating and maintaining internal and external partnerships
  • Demonstrated strengths in strategic planning teambuilding, leadership, and management skills
  • Demonstrated ability to manage and influence people, processes, and customer relationships
  • Excellent presentation, communication (written and verbal), and negotiation skills
  • Demonstrated ability to create, refine and manage new business processes; demonstrated business expertise
  • Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
  • Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive work environment required
  • Ability and willingness to maintain open and clear communication with staff
  • Ability to give and receive thoughtful feedback
  • Ability to thrive in an environment of high ambiguity and autonomy; exceptional flexibility and ability to manage multiple projects, deadlines and multiple priorities in a fast-paced, ever changing and evolving work environment with shifting time frames
  • Ability to maximize resources to accomplish all key metrics
  • Bachelor’s degree in Business or related field required
  • Master’s in Business Administration preferred
  • Minimum of 2 years’ business operations experience required

Product Operations Resume Examples & Samples

  • 7-10 years of experience in IT primarily focusing on product operations of java based applications, including installation, patching and upgrades of both application software and 3rd party software’s
  • Exposure to administration on Linux, AIX and Windows operating systems
  • Strong exposure to any of the Application servers like Apache, Tomcat, jBoss, Websphere with a capability to administer them. A certification in any of these technologies is highly desirable
  • Knowledge of JVM and isolation of issues like memory leaks is a must
  • Knowledge of Load balancers, Networking, SSL a must
  • Knowledge of authentication servers like LDAP, ApacheDS, Okta e.t.c
  • Strong knowledge on scripting using Shell or Python desirable
  • Good knowledge of databases like Oracle, DB2, MySQL and understand how applications interact with the databases
  • Knowledge of products like MQ, Business objects, Pervasive or any other reporting tools
  • Knowledge of ITIL processes

New Product Operations Resume Examples & Samples

  • Typically requires 5+ years experience in NPI Operations Management, Supply Chain or Product/Program Management
  • Results and detail oriented leadership experience required
  • Proven leader with hands on approach; self-motivated, proactive and results
  • Strong written and verbal communication skills, and ability to present to management
  • Ability to drive solutions across multiple cross-functional teams, and the supply chain
  • Consolidate detailed and extensive cross-functional data into concise executive briefings
  • Ability to travel up to 30%
  • Technical expertise combined with in-factory OEM experience a plus

Product Operations Manager Resume Examples & Samples

  • 4+ years excelling in a Product and/or Ops role at a consumer technology company
  • 4+ years of experience managing teams
  • Team Minded - Passionate about making your team, and the individuals that make it up amazing
  • Ability to transition from big picture thinking/planning to execution/hustle
  • You have a great eye for talent and experience as an essential part of the hiring process. You know everything starts with great people and you’re committed to keeping the bar high
  • Exceptional communication skills - Experience with polished written, verbal, visual, and presentation communication. You should have experience communicating with multiple levels of an organization
  • Resourceful - You’re a hustler and you find ways to get things done even in the face of adversity
  • Flexible - Comfortable with a role that evolves as the team does
  • Track Record of Thinking and Acting Globally - You’ve worked with global teams and you aren’t US-centric
  • Proactive Connector - You think beyond your organization to see the bridges that need to be built with other orgs. You proactively make those connections

Product Operations Manager Managed Services Resume Examples & Samples

  • Requires strong knowledge of MS Visio, MS Word, MS Excel, MS PowerPoint, and MS Project
  • Excellent presentation, collaboration, thought leadership and problem solving skills to work effectively with teams throughout organization
  • Experience with networking fundamentals, networking protocols and network routing
  • Strong presentation and communications skills a must, including experience tailoring and presenting communications and recommendations across organizational management levels
  • Experience managing numerous projects/initiatives simultaneously in a matrix organization required
  • Experience in telecommunications industry desired
  • Strong knowledge of MS Access, OBIEE, SAS
  • Prefer certification in CCNA, CCNP, CISSP
  • Previous consulting experience with a leading consulting firm or Sales Engineering experience
  • Knowledge of Packet Cable and DOCSIS 3.0 a strong plus
  • Proven knowledge of IT services market specific to Web-based services and Web-based hardware including network and server-based technologies
  • Understanding of service delivery and business processes at a Multiple System Operator (MSO)
  • Good knowledge and experience working with hosting services and related subscription-based infrastructure and managed software services providers
  • Lean Six Sigma Certification a plus
  • Willing to travel 25%

IT Manager, Global Digital Product Operations Resume Examples & Samples

  • Manage/lead the Central Server operations team including technical solutions, implementations, and supporting Baxter’s quality install base. Understand and direct/participate in all phases of support
  • Interact with business customers to understand their requirements/anticipate IT solutions based on business/technical knowledge. Sets availability standards for the infrastructure and meets them. Manage the customer relationship with product sponsor(s)
  • Review project team deliverables to ensure quality (design walk-through, test results, etc.)/ adherence to quality standards/regulatory requirements
  • Ensures production processes meets quality standards and is lean. Maintain HIPAA compliance of the environment with appropriate controls such as routine environment audits, configuration management and security/vulnerability assessments
  • Manage program operations budget. Lead capital/expense planning for Product Lifecycle projects
  • Participate in the research, analysis, selection, implementation and maintenance of new tools, technologies and/or services
  • Manage Team of on shore and off shore operations resources. Internal and Partner resources
  • Hire/retain great talent. Develop, coach & provide challenging work for employees
  • Support the career development of their employees both within current position as well as in situations where employees move on to different roles with the Baxter organization
  • Manage hosting relationship and physical infrastructure. Monitor network performance and capacity, resolve issues as needed. Maintain network domain registrations and SSL certificates
  • Manage the configurations of DMZ, firewalls and access controls; monitor network access, IIS logs, vulnerability scans and incident tickets; evaluate and resolve intrusions and exceptions; coordinate with product cybersecurity team. Prepare data breach and privacy audit reports. Periodic network design review and network diagram updates
  • Manage the team responsible for monitoring server performance and capacity, resolve issues as needed. Patch, troubleshoot and maintain Windows Server OS and IIS, InterSystems Cache database application, and mirrored sites. Manage server, database and mirror backups
  • 8+ years of systems experience including 4+ years in a leadership role
  • Expert in Project Management processes, Software Development Life Cycle (SDLC), IT Service Management (ITSM) and Customer facing systems operations
  • Experience in Service Introduction and Hypercare support
  • Experience in managing Patch and Service Upgrades for software systems
  • Proven track record of delivering projects on-time and budget. Special emphasis given to leadership of cross-functional teams supporting highly available external facing customer web applications
  • Solid background in leading highly effective, global teams
  • Cloud Operations experience, including designing/establishing infrastructure utilizing

Assistant Product Operations Manager Resume Examples & Samples

  • Support and drive greater profit margins through specific assigned projects designed to increase business efficiency, such as SKU Optimization activities, cost-reduction activities and cost-negotiation projects
  • Understand and contribute to Belkin’s product life cycle management process
  • Actively report the status of overall product life cycle management initiatives for projects assigned – part creation, deletions, transitions, etc
  • Assist in parts maintenance activities within Agile system: Creating FASRs, updating bill of materials in our systems (BOM), Engineering Change Orders (ECO), Manufacturing Change Orders (MCO)
  • Prepare Weekly NPI & Run-rate sell thru performance vs. Target report
  • Understand the channels in which Belkin sells its products (Retail, distribution, VARs, dealers, etc.); know where our products sell through and what our top accounts are for assigned product line as well as sell-through information
  • Prepare weekly sales report vs budget
  • Prepare other monthly database and reports to support SKU Optimization and transition
  • Maintain project tracker for all assigned projects, with all information 100% current & up-to-date
  • Maintain personal project list with weekly status updates to the Global PM team to ensure all assigned tasks are completed on-time
  • Complete all assigned tasks within the appropriate time
  • Fulfill responsibilities under ISO 9001 and 14001; understand and fully support IS0 system
  • Comply with Health and Safety requirements of Belkin
  • Maintain a safe and clean work environment
  • Understand and follow company rules and regulations
  • Perform all other duties as assigned and required
  • Four-year college degree in Business Administration/operations or other management-related field
  • 1- 3years similar or related work experience within consumer goods industry preferred
  • Understanding of and desire to work in the consumer electronics space
  • Ability to complete projects on time and meet critical deadlines
  • Proficiency in Microsoft Excel, Powerpoint, and Word
  • Proficiency and accuracy in creating and maintaining spreadsheets and correspondence
  • Good verbal and written communication skills and the ability to express ideas clearly
  • The ability to interact effectively with internal and external management team

Product Operations Manager Resume Examples & Samples

  • Product/Service Performance Management - Measure in-market performance against forecasted results and business case achievement of assigned products/services. Monitor for trends and provide regular briefings to product managers and business partners on insights, opportunities and risks. Develop reporting that is used company-wide to provide visibility to and promote cross-functional accountability for performance
  • Product/Service Issue Management - Lead cross functional efforts to identify, prioritize and conduct root cause analysis on a diverse set of issues that impact the product/service lifecycle. Requires the ability to perform in-depth analysis of device/network data in partnership with vendors and internal teams. Requires the ability to assign the appropriate level of urgency and influence across teams to drive resolution
  • Solution Implementation Planning and Support - Lead the coordinated efforts of implementing solutions into production. Define acceptance criteria and roll-out strategy for product/service releases with business partners. Validate scope of testing for all product/service releases and product/service impacting infrastructure changes. Audits the solution and validates the desired customer experience. Support development of training programs and troubleshooting materials
  • Continuous Improvement Projects - Drive a better product/service experience by influencing cross-functional process improvement, and through the proactive identification and authoring of business requirements to be driven into the next iteration or release of a product or service. For known and resolved issues, initiate cross-functional action plans to close gaps between actual and forecasted results
  • New Product/Service Support - Contribute to functional, technical and reporting requirements for new or major iterations of a product or service. Ensure lessons learned from prior products are incorporated
  • 5+ years relevant experience in technical or wireless industry
  • 3+ years of channel experience, direct channel support role or relevant experience with product/service delivery and support planning
  • Intermediate to advanced level skills in root cause analysis with technology issues, business case development, performance reporting and analysis
  • Intermediate to advanced level proficiency in MS Suite
  • Experience in creating presentations for a variety of target audiences
  • 3+ years of Product Management or vendor management experience
  • Working knowledge of T-Mobile systems and networks
  • Bachelors Degree. IT or Engineering preferred

Product Operations Analyst Resume Examples & Samples

  • Use strong quantitative and analytic abilities to integrate and analyze data
  • Develop operational reports showing how products are performing in the marketplace and the success of their delivery
  • Provide regular and ad hoc analysis and reporting for management
  • Share product specific results across Product Management, IT, Engineering, Finance, Sales and Marketing
  • Work with our data scientists to develop an intelligent product recommendation engine and guided selling tool
  • Analyze customer and product data to optimize our product architecture and pricing
  • 2 years of relevant experience and a Bachelor’s degree in Mathematics, Statistics, Computer Science, Engineering, or Business Management or
  • Relevant experience and a Master’s degree in Mathematics, Statistics, Computer Science, Engineering, or Business Management or PhD or
  • Equivalent professional experience
  • Minimum of 4 years of overall experience
  • Minimum of 3 years of experience as a business analyst or in a data analytics focused role
  • Minimum of 3 years working and proficiency with Microsoft Office, particularly Excel and complex pivot tables
  • Experience in business process, operations, and metric definition
  • Knowledge of product catalog processing and product lifecycle management
  • Technical knowledge and SQL skills
  • Knowledge of shell scripting and R programming

Director, Product Operations Resume Examples & Samples

  • Ensuring the smooth operation of the Product Development Process for the Products & Development Group
  • Identifying, coordinating and providing training for enhancements to the product development process
  • Tracking, following up on process dependencies and communicating status to upper management and required stakeholders within Akamai
  • Identifying areas of risk/opportunity, and influencing and implementing continuous improvements to the process
  • Defining and reporting on product development process status, issues and success metrics
  • Providing guidance and best practices to successfully drive initiatives through the product development process
  • Providing work direction, training and development to other cross-functional team members
  • Collaborating on tools and business systems required to support the process
  • Participating in user acceptance of systems
  • Working closely with the Product Line Directors and VPs to understand priorities, influence decisions, propose solutions and ensure success of the process
  • Managing cross functional team(s) and subject matter experts with representatives from Engineering, Sales, Service and Support, Finance, Operations, and others in the establishment, planning and implementation of multiple projects and/or programs
  • Evaluating high level business problems to identify and execute logical programs and solutions to solve the problem
  • 12 years of relevant experience and a Bachelor’s degree or its equivalent or
  • 10 years of relevant experience and a Master’s degree or
  • 7 years of relevant experience and a PhD
  • 10+ years of experience with Program or Project Management or equivalent experience, ideally in a Product Management capacity
  • Solid knowledge of program and project management principles and practices, PMP certification a plus
  • Expertise in business process automation best practices
  • Knowledge and familiarity with business metrics and business operations
  • Detail and action-oriented self-starter
  • High-tech/internet industry experience preferred, but not required

Senior Manager Technical Management Fw-product Operations Originals Resume Examples & Samples

  • Ensure achievement of goals and objectives set by the business unit through partnership with Marketing and Design
  • With an eye for aesthetic, use algorithmic and parametric methods to design things that couldn’t otherwise be created (computational design)
  • Responsible for advanced 3D and 2D creation of Technical information for the Footwear Development process
  • Enable faster Decision making within Marketing, Design and Development through virtual prototyping and photorealistic product visualization
  • Create a motivational and supportive work environment in which employees are challenged, coached, trained and provided with career opportunities
  • Collaborate with Sourcing to enable them to execute product demands

Product Operations Manager Resume Examples & Samples

  • Manage and coach your team of Project Managers through career, skill, and personal development
  • Identify ambitious opportunities for your team to deliver additional impact
  • Strategically craft plans and solutions that equip your team to solve large problems
  • Become a trusted partner with stakeholders in operations, product, and engineering
  • Directly manage large projects as needed
  • 7+ years of professional experience in a technical, operations, consulting, or similar environment
  • Bachelor's degree or equivalent professional experience in a technical field (Computer Science, Engineering, Mathematics, Statistics, or Economics, or Finance)

Senior Manager, Product Operations Resume Examples & Samples

  • Provide program management and operational support in driving the cross-functional and cross-regional teams for HomeAway Products
  • Plan and execute Product planning sessions, working with stakeholders across the organization in order to capture priorities from the entire business
  • Drive co-ordination between product, engineering and design teams
  • Run monthly product reviews
  • Ensure test tracking and monthly reporting
  • Ensure Product teams follow OKR guidelines – recording, tracking, communication and scoring
  • Provide project management for product-related projects (lead meetings, manage project plans/critical path milestones, resolve/escalate issues and risks, report progress, drive project execution)
  • Drive execution and operational planning for design-focused programs
  • Reporting, prioritizing, and capacity planning
  • Monthly group reporting – test velocity, product road-map, quarterly town halls
  • Work with product leaders to develop critical and competitive skills requirements which will be used for continuous development and world class product mindset
  • With Senior Director, Product Leadership and Development, be actively involved in delivering quarterly Product Academy sessions
  • Support Product Leaders adhere to product competencies and skills framework
  • Collaborate with HomeAway University Program Manager in order to deliver high quality University product talent internship and on-boarding experience

Principal Product Operations Analyst Resume Examples & Samples

  • Manage the solution strategy process, including, but not limited to, creating tools and processes to help build vital components of strategies such as market sizing, competitive analysis, and business cases
  • Own solution pricing on new products
  • Assist director in evaluating pricing strategy on existing products
  • Manage and facilitate monthly Go-To-Market Steering committee meetings
  • As needed, assist director in creating new operational processes to increase transparency and analysis of investments and go-to-market launches
  • As needed, assist and/or lead program management on execution of product strategy recommendations
  • Strong, analytical background with experience in one of the following fields: finance, strategy, product marketing, or product management
  • Bachelor’s degree, preferable in one of the fields listed above (MBA preferred)
  • Minimum 8-10 years’ work experience in one of the fields noted above, experience at a software development firm preferable
  • Advanced computer software skills, including Microsoft Excel
  • Resourceful, action-oriented individual who possesses a sense of urgency

Senior Product Operations Analyst Resume Examples & Samples

  • Analyze solution strategy building blocks such as market sizing, segmentation, addressable market
  • Work with solution directors on creation of investment business cases
  • Assist in managing the monthly product planning process
  • Support ongoing investment analysis, including return on investment and in year forecasting
  • Become primary point of contact within product management for PLC (Product Life Cycle Tools)
  • Bachelor’s degree, preferable in one of the fields listed above
  • 1-2 years’ work experience in one of the fields noted above preferable
  • Strong communication, collaboration and presentation skills
  • Strong business acumen, critical thinking, and analytic skills
  • Self-starter who is comfortable with ambiguity

Senior New Product Operations Manager Resume Examples & Samples

  • The overall core-responsibility for this role is to ensure that the Verizon Supply Chain is ready to support new product go-to-market programs for all Fios new product launches
  • Management of team of program managers to all Fios go-to-market deliverables
  • Participate in early-stage product development meetings to ensure successful capture of Supply Chain requirements in Product Requirements Documentation
  • Work with key strategic manufacturing partners to ensure production capability is developed on schedule and within budget. Ensure ramp to full-scale production with excellent outbound quality metrics
  • Work with Manufacturer and Development Team to achieve desired result on design for cost, quality and reverse logistics
  • Integrate with cross-functional Program Team to ensure stakeholder alignment across Verizon, and to effectively communicate impact of program decisions on schedule, cost, etc
  • Analyze and interpret ECO impact on Supply Chain schedule, costs and quality
  • Develop new Supply Chain & Contract Manufacturing group processes to further enhance Verizon’s ability to execute repeatably on aggressive project timelines
  • Use customer data to influence development schedule and features on new products
  • Duties also include facilitating meetings; building positive relationships with stakeholders, suppliers and management; developing new product introduction process documentation and metrics
  • Bachelor’s Degree in Mechanical or Electrical Engineering or six or more years of equivalent work experience
  • Five or more years of experience working in Engineering, Supply Chain and / or Contract Manufacturing of electronics devices
  • Experience directly managing teams or high-performing professionals
  • Strong business acumen to understand the customer’s needs and formulate effective solutions
  • Understanding of financial, product development, marketing, and operational functions and key business drivers
  • Understanding of Supply Chain / Product Development best practices; understanding common needs and challenges of the business
  • Excellent Project/Program Management skills for successful project delivery
  • Strong written and verbal communication skills and outstanding interpersonal skills
  • Excellent capability at creation and delivery of presentations to Sr. Management and Executives
  • Proven ability to multi-task at and work well under pressure

Analyst, Product Operations Resume Examples & Samples

  • Functionality – Analysts consult with our clients on the best and most efficient way to achieve quality results
  • Data – in order for our clients to feel confident using our data, Analysts must be able to explain our collection process as well as the methodologies behind our calculations
  • Problem solving – providing creative solutions to meet our clients’ needs
  • Excel modeling – Analysts assist our clients in building financial models
  • In addition to their daily responsibilities, Analysts will also have the opportunity to specialize and receive additional training on a particular product or data set
  • Exceptional communication and interpersonal skills
  • Required skill(s): Must be knowledgeable in Finance
  • 1-3 years of Client Services experience, preferably in the financial industry. Fresh graduate with strong interest in building a career in finance may be considered
  • Sound working knowledge of Microsoft Excel
  • Desire and flexibility to learn and grow in an ever-changing environment
  • Must have excellent oral and written English Communication Skills

Product Operations Specialist Resume Examples & Samples

  • You will be the primary contact point for all customers across multiple brands and products
  • Effectively, politely, and professionally respond to and resolve our customer support requests via multiple channels, primarily email and in-app messaging
  • Become an expert on all of our products and how they are used and experienced by our customers
  • Review and respond to customer reviews on various platforms
  • Create and maintain Customer knowledge base articles and sites by writing clear and accurate instructions for end users
  • Manage daily data-related tasks that are key to providing accurate information for our customers
  • Track customer-related product bugs and feature requests
  • Share customer concerns and requests with the product management team, to ensure that we build the best new features and services

VP, Product Operations, Reebok Resume Examples & Samples

  • Proven senior experience in Development, Sourcing and SCM
  • Proven senior experience and deep understanding of Brand and commercial drivers
  • Intercultural management experience on global level
  • Proven record of leadership and accomplishment in a multi-national environment
  • Ability to travel, domestic or international, as required
  • Excellent fluent English (verbal and written) skills, German/Asia languages an advantage
  • 15 years minimum progressive work experience, specializing in Product Development, Sourcing and/or Materials or directly related field with appropriate management experience, ideally in the sporting goods industry

Product Operations Analyst Resume Examples & Samples

  • General knowledge of industry practices, techniques, and standards. General application of industry reporting concepts and principles
  • May be required to train and review the work of associates
  • Undergraduate degree in Business, Finance, Math (or related field) or relevant experience/ quantitative disciplines
  • Excellent analytical skills and work ethic, including ability to follow-up, focus on details and take initiative
  • Intermediate functional business knowledge to support respective discipline – minimum of 1-3 years experience
  • Has an understanding of current industry standards/environment
  • Contact with an immediate supervisor, and other personnel in the section or group
  • If dedicated to reporting for a particular program team, may also have frequent contact with the members of the program team
  • Continually seeks opportunities for learning and development within their respective discipline(s)
  • Intermediate PC skills in spreadsheets, word processing, and presentations
  • Good interpersonal skills to work effectively in a team environment, internal and external to departments within Encompass
  • Ability to work with numbers and formulas
  • Effective organizational and time management skills with proven ability to multi-task

New Product Operations Manager Resume Examples & Samples

  • New Product Introduction / Supply Chain Management / Manufacturing Operations / Development or Operations Engineering experience
  • Ability to succeed in a matrixed environment
  • Excellent program management and communication skills

Director, Product Operations Resume Examples & Samples

  • Provide critical thinking, quantitative analysis and operational recommendations to the leadership team
  • Develop and administer short and long-range plans that optimize the use of personnel, materials and financial resources
  • Review current operational process and implement new methods to improve efficiency
  • Recruiting, hiring, orienting, and training staff of digital specialists to assist with the day-to-day operations and quality assurance
  • Work directly with the leadership team and serve as the day-to-day lead on all things operational finance-related
  • Ensure escalations to the appropriate individuals/groups are done early and often
  • Provide timely and educated responses to inquiries from senior management and owners
  • Assists projects by coordinating testing resources and timetables with Development, Content and Media Technology departments
  • Strong attention to detail and ability to manage multiple projects at once
  • Able to consolidate and summarize status, root cause and other relevant information and present it to leadership
  • Taking a problem and diving deep into the issue then provide a simple explanation and solution
  • Experience with forecasting and preparing an annual budget
  • Comfortable with proposing new ideas among various internal stakeholders and business units
  • Team player with an interest in maintaining positive team dynamics
  • Knowledge of basketball and the NBA
  • Proficiency in Word, Excel and PowerPoint

Analyst, Product Operations Resume Examples & Samples

  • Good communication skills in order to be able to collaborate effectively across geographies and business units
  • Strong attention to detail, sound task management skills & good prioritization skills is expected
  • Foundational knowledge in Excel & SQL is preferred but not required
  • Exposure to Salesforce or any other CRM tool/s will be an added advantage
  • Primary responsible for the maintenance data in Salesforce
  • Check for data quality within Salesforce through queries and make sure that the data in Salesforce data is complete and up to date
  • Involved with various data security tasks through SQL queries and internal tools like tracking email forwards, keeping track of downloading limits imposed on certain accounts, making sure that the clients have the right access to the product based on their subscription, etc
  • May include UAT for Salesforce, OSS down the road

Product Operations Specialist Resume Examples & Samples

  • 6-9 years of professional experience in automotive or related industry for product planning, product life cycle management and product development processes
  • Technical automotive knowledge and understanding required
  • Experience with cross-functional team work focusing on product management, finance, purchasing, R&D
  • Knowledge of automotive industry: competitive environment, industry trends & structure, retail operations, financial structure of products & feature content
  • Ability to learn quickly all required company-specific processes, network and involvement for product planning and product life cycle management
  • Use of company-specific systems and network for tracking product content requests
  • Ability to work with and “speak the language” of an engineering team and “translating” into sales requirements
  • Knowledge of how to steer cost management and product optimization measures
  • Seasoned communicator experienced in the diverse cultures of a global company including; factories, corporate, field, & dealerships/distribution channels
  • Demonstrated capabilities in writing & presentation skills
  • Proficient in Microsoft applications; Great communications with Powerpoint
  • Highly-qualified independently-working person
  • Ability to multi-task and be organized with multiple projects/tasks at one time
  • Analytical and conceptual thinking – using logic and reason, creative and strategic thought process
  • Integration – joining people, processes or systems
  • Displays professional integrity to all audiences
  • Business Management/ Engineering preferred
  • Know-how for company-specific processes, network and requirements already established in previous job
  • German and Spanish language skills preferred

Analyst, Product Operations Resume Examples & Samples

  • Be the primary point of contact for providing critical research and value-add knowledge to our diverse client base at various financial institutions, government organizations and Universities located in the U.S. and Europe
  • Supporting client base in their research by responding to their questions that comes through calls, e-mails and other forms of communication. Direct interaction with clients, through phone, email and video conferences, as they relate to Industry, platform and data questions
  • Work with clients to help build customized Excel based Templates
  • Producing research articles or supporting senior analysts in their research & analysis
  • Candidate must possess at least a Bachelor's/College Degree , Economics, Candidate must possess at least a Bachelor's/College Degree , Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Mathematics or equivalent
  • Required skill(s): Must be knowledgeable in Finance; and someone who is interested in building a career in the finance industry and willing to learn
  • Must have excellent client communication skills
  • At least 1 year of working experience in the related field is preferred; Candidates without working experience can be considered
  • Must be willing to work in Makati and on a night shift schedule

Consumer Insights Product Operations Manager Resume Examples & Samples

  • Identify and resolve issues/gaps to expected results
  • Simplify complex product & business issues to build consensus across teams
  • Execute with a hands-on, “roll up your sleeves” mindset, with the ability to be a driver and change agent in an organization

Director, Product Operations Resume Examples & Samples

  • Base knowledge of the W3C’s Web Content Accessibility Guidelines v2.0
  • Experience with accessibility evaluation and repair software
  • Understanding of input and output modalities used by people with disabilities
  • Demonstrating Strong EQ (Be Aware) – Having a keen sense of self awareness is the foundation of leadership at Adobe. As a leader, we look to you to inspire teams to greatness with empathy and mindfulness of your impact on others from interns to the Board of Directors. And whether you’re in headquarters, New York, London, Tokyo or Bangalore, you’re attuned to emotional, situational and cultural surroundings and adapt your approach accordingly
  • Leading Change (Be an Agent of Change) – Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change. You’re great at building support for change because you communicate with conviction and you help those around you to see both the rational and mechanics for business changes and how to adapt accordingly
  • Scaling the Business (Be an Owner) – You’re someone who sees and understands the vision of the company. You’re able to articulate business strategy and develop business processes, systems and structures to make performance sustainable. Your mission is to deliver an exceptional customer experience by promoting shared goals and driving accountability

UAT Lead for Product Operations Platform Change Management Team Resume Examples & Samples

  • Excellent Verbal and Written Communication Skills with the ability to listen, question and understand, and to be clear and concise while expressing thoughts
  • Broad exposure to supporting clients on any of our Client-facing Products
  • Ability to take Ownership and Independently Lead Projects
  • Strong Team Player with Excellent people skills, to maintain good relationships at all levels, locally as well as globally
  • Excellent problem solving ability and ability to think out of the box
  • Highly Result Oriented with the Ability to conduct cost/benefit analysis and suggest improvements
  • Ability to adapt and be flexible to changing requirements and procedures
  • Understanding of Systems Engineering concepts is an added advantage
  • Hands-on programming experience, SQL, T-SQL/PL-SQL, MS Access, Excel, MS Office Macros, etc. an added advantage

Mobile App Product Operations Resume Examples & Samples

  • Develop key metrics for products and create processes to track, analyze, communicate and act upon key operational metrics (i.e. financial, product, competitive and customer results) to manage and monitor products, support processes and vendor performance. Take appropriate actions to ensure operational excellence and achievement of annual goals. Develop and execute to key financial and business targets/metrics for key products
  • Anticipate and resolve critical to complex operational issues, including customer service product support and performance monitoring. Root cause analysis and support resolution of any issues/defects. Leverage numbers, metrics, prior experiences, competitive analysis and insights to draw conclusions and drive business results
  • Proactively evaluate/identify areas for improvement, recommend and/or implement process improvements, product test & learn opportunities and solutions that improve product performance or customer service, increase productivity, reduce operational costs and or streamline procedures, processes and day-to-day operations. Identify appropriate criteria to measure impacts
  • Engage appropriate parties in discussion to drive issue resolution and decision making. Work broadly across the team, cross-functionally and with vendor partners to maintain day-to-day systems and ensure operational objectives and deadlines are met
  • Support product team in creation, analysis, deployment, testing and post launch support of product enhancements, programs and initiatives that grow the portfolio, enhances the product strategy and supports business priorities and goals, including requirements, training, product positioning and other marketing activities Manage or lead projects as necessary
  • Ensure operations adhere to contractual, legal and operational compliance requirements; develop and implement compliance procedures as necessary
  • Support monitoring, analysis, evaluation and reporting on competitive environment and take any necessary actions
  • Support the development and delivery of strategic communications through strong storytelling skills. Actively share learnings, and be a purposeful and strategic conduit for information with team and cross functionally with regard to any and all operations; fostering collaboration among team members. Builds positive energy/attitude among the team

Product Operations Specialist Resume Examples & Samples

  • Perform daily advertising operations and publishing operations on a strict schedule with complete accuracy required
  • Update data components on credit cards across a database of more than 3,000 credit card profiles
  • Work with internal and external data sources to ingest and properly format large amounts of data for various websites and applications
  • Perform periodic quality reviews of databases with credit card and reward information
  • Update analyses around reward unit currency valuations
  • Identify and help build requirements for improving existing processes and systems
  • Collaborate across the business with issuer relations, marketing, product management and other teams

Product Operations Manager Resume Examples & Samples

  • Manage and coach your team of Product Data Integrity Specialists to achieve results through career, skill and personal development
  • Advance the strategy and execution of the Product Data Integrity team
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  • Lead and enable a high-performing team to deliver on goals, enabling deeper and more scalable solutions
  • Provide mentorship, guidance and career development to a team of Product Data Integrity Specialists
  • Understand top safety concerns and other quality or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
  • Deliver projects involving quantitative analysis, operational workflow improvements, and improving the user experience
  • Experience coaching and leading a team
  • Proven ability to identify opportunities and define operational improvements
  • Communication and influencing skills

Product Operations Senior Principal Engineer Resume Examples & Samples

  • Represents Worldwide Operations from a product perspective; Creates factory strategies and plans for Worldwide Operations based on product launch plans
  • Designs and defines build, test and integration requirements for complex customer systems
  • Reviews ODM and sub-tier vendor capability to support product development and production; Supports Vendor management: QBR, On-boarding, selection (evaluations and audits) and on-going support
  • Drives appropriate and cost effective implementation of test and process automation in factories and with suppliers
  • Provides Technical oversight during qualification builds; Provides First Level troubleshooting support to Test teams and interfaces with Engineering and extended teams for resolution of more complex issues
  • Interfaces with suppliers, electrical engineering, manufacturing, quality, tooling engineering and other development groups to ensure the successful development and launch of new products
  • Develops, publishes, and implements standardized processes within Operations and extended teams to institutionalize LL and align best known practices between Dell and suppliers
  • Drives root cause analysis to solve issues impacting production, test, and service areas

Analyst, Product Operations Resume Examples & Samples

  • Provide client support via phone, email and other mediums
  • Make suggestions in regards to product usability, presentation, and data quality
  • Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience
  • Exercise independent discernment during UAT in developing test plans and evaluating results of testing
  • Work with Senior Analysts on projects which improve and develop subject matter expertise, these include performing data pulls and providing editorial support
  • Partner with clients to identify template opportunities and guide them through our template building process
  • Provide research & analysis support to Senior Analysts
  • Minimum of a Bachelor degree in Economics or Finance and/or relevant work experience required
  • Succinct communication skills
  • Strong financial knowledge or knowledge of global economy
  • Proficient ability to navigate and use common computer programs

Analyst, Product Operations Resume Examples & Samples

  • Strong interpersonal skills, demonstrating the ability to communicate across organizations, levels and within teams
  • Ability to think critically to identify bugs and provide improvement ideas
  • Ability to multitask in a highly complex, fast-paced environment
  • Proven ability to quickly adjust to changing priorities and work independently
  • High degree of accuracy and attention to detail
  • Must be a team player and willing to help others as needed to make the team/release successful
  • Proficient in Microsoft Excel, Word and Power Point
  • The candidate will be responsible for performing User Acceptance testing for Product releases and new projects within organization for functional accuracy to ensure that SNL products meet the highest standard for client experience
  • Learn SQL, DBMS and Underlying Product Code to determine the impact of change on the product
  • Create UAT detailed test plans and corner test scenarios for each project. Document and execute functional and regression test plans. Identify and gather test data
  • Enter defects and re-test when bugs are corrected
  • Plan and participate in release deployment activities to validate that the deliverable's are working correctly post deployment. May require off-hour and weekend hours depending on deployment schedule
  • Keeping all stakeholders updated and provides training on SNL Products as well as Industry to other teams as well as clients (as required)

Product Operations Principal Engineer Resume Examples & Samples

  • Engages in Design Reviews with Engineering to ensure manufacturability, reliability, testability and serviceability
  • Develops Test Strategy and comprehensive test plan for new hardware and solutions
  • Interfaces with external validation partners to execute the Test Strategy
  • Engages with facilities for Infrastructure (Power & Networking) assessments, reviews vendor’s assessments, and provides recommendation to ensure capacity and cost effectiveness

New Product Operations Manager Resume Examples & Samples

  • Ability to work in a fast paced, interrupt-driven environment
  • Passion to provide presentations to executive staff
  • Experience in integrating Operational challenges (cost, quality, cycle time, capability, capacity, etc) into product roadmap planning

New Product Operations Manager Resume Examples & Samples

  • · Results and detail oriented leadership experience required
  • · Proven leader with hands on approach; self-motivated, proactive and results
  • · Strong written and verbal communication skills, and ability to present to management
  • · Ability to drive solutions across multiple cross-functional teams, and the supply chain

Product Operations Manager Resume Examples & Samples

  • Collaborates with or acts as the Product Operations Manager for multiple/or most complex Product Operations processes and initiatives
  • Recognizes linkages and understands impact of individual actions on others or issues on parts of the organization or customer
  • Responsible for managing vendor relationship(s) including network management where applicable
  • Responsible for gathering, collating and analyzing vendor & internal operational process metrics including variance analysis
  • Identify vendor performance gaps and initiates improvement initiatives with vendor/partner
  • Responsible for developing specific success measures in each category or functional area to measure success of operational model
  • Accountable to regional and or functional leaders for the delivery of key operational performance for a specific product, ensuring results meet or exceed those outlined in the contract or in the product success measures
  • Accountable for remediation of all key issues/problems necessary to resolve operational issues. Accomplished through influence and negotiation with key cross-functional stakeholders, vendors and project/program owners
  • Designs and recommends changes and enhancements to operational processes and policies
  • This job description is not all encompassing
  • Minimum five (5) years experience in product operations, customer/vendor management, health insurance, health plan administration, benefit policy administration or related field

Product Operations Analyst Resume Examples & Samples

  • Ability to build and maintain productive relationships with business partners
  • Works well in rapidly changing environment
  • Systems, tools and technical agility
  • Solution/detail oriented
  • Possess strong organizational, analysis and time management skills
  • Demonstrates strong listening, written and oral communication skills
  • Proficiency in Microsoft Access, Excel and PowerPoint and an aptitude to learn technical applications quickly
  • Ability to think objectively and interpret meaningful themes from quantitative and qualitative data
  • 1-2 years analytical experience, preferably in a specialty retail environment

Qr-mail & Express Product Operations Specialist Resume Examples & Samples

  • Work in conjunction with the manager mail & express product to provide full internal & operational representation at the hub and outstations
  • Oversee the global roll out and implementation of the QR mail automation project from project planning, organization, and steering to training and development
  • Work in conjunction with the manager to define, document and continuously update all operational policies and procedures with regards to handling of the products
  • Monitoring and analyzing deviations from the standard processes as defined in the CSM and SLAs
  • Work closely together with the manager to define, agree and monitor o key performance indicators to assure that quality targets are met and commercial success is assured
  • Ensure accurate and consistent information is relayed and reported to the operational teams
  • You will be responsible to communicate any long term operational changes to customers
  • Introducing and implementing of standard operating procedures (SOPs) and Local operating procedures for new business
  • Liaise with global service recovery teams to process customer queries, complains and claims
  • Develop user guidelines for Ground Handling Agents (GHAs) and outstation staff
  • Liaise closely with QR cargo revenue management team, pricing team and products, global key account teams and QR cargo outstations
  • Support the manager to design and maintain product flight schedule and all products related features

Encompass Product Operations Senior Consulant Resume Examples & Samples

  • Experience: 3-5 years of experience
  • Advanced product, price, underwriting and insurance regulation knowledge, with working knowledge of personal lines rate plans and product offerings
  • Utilizes experience and judgment to make decisions
  • Demonstrate and foster a sense of urgency, strong commitment and accountability for achieving results
  • Knowledge about business in general, knowledge of industry and company economics
  • Ability to understand business tactics to support changing business strategies and direction
  • Collaborates to implement decisions and / or initiatives in an integrated manner
  • Consistently achieves superior results
  • Proven ability to effectively network and communicate with different types and levels of staff, both written and verbal

Prepaid Product & Operations Manager Resume Examples & Samples

  • Works with the prepaid sales team on enhancing the relationship with prepaid clients. Such as enhancing their existing product or working with the necessary parties to create a product or functionality that the client is requesting
  • Solution base – the employee will work resolving problems that occur internally and externally with clients and vendors. Ensures that the prepaid programs are running smoothly and if not, work with the appropriate parties to resolve the situations
  • Assists in development and the execution of product and functionality strategies
  • Manages the day to day operations of several processors, networks and vendor relationships associated with the prepaid card products including developing strong communication channels and overseeing vendor performance to ensure high quality and issue free processing
  • Manages and oversees the day to day management of applicable prepaid clients
  • Functions as the day-to-day contact with prepaid processors for new and existing program support, inquiries, and escalated problem resolution
  • Leads and/or participates in regularly scheduled calls with processor and network to address open items/issues. Ability to escalate with the processor or network when appropriate
  • Authors and maintains prepaid procedures and policy changes
  • Performs and reports on quality control and/or department audits as appropriate. This includes OCC Audits, Internal Audits and Internal Risk Assessments
  • Identifies and implements process improvements related to the operations and account management of the prepaid card products
  • Develops reports and/or modeling methodologies. Analyzes reports to be able to address key metrics and issues
  • Performs complex and/or escalated account research and analysis, as needed
  • Leads meetings with internal and/or external partners
  • Manages internal employees on prepaid product operations and account management
  • Trains internal employees on changes to business practices, process or procedures
  • Continuously supports the Bank’s Mission Statement and Core Values
  • Business Analysis – demonstrated experience with identifying trends and tracking key deliverables and risks. Examples include: costs associated with proposed changes to programs and systems; and effectiveness of programs year-over-year in improving overall performance and achieving desired business results
  • Finance & Accounting - Basic knowledge of accounting principles, financial analysis, and reporting of financial data
  • Marketing/Product Management - Knowledge of principles and methods for developing, promoting, and selling products or services. Knowledge of marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
  • Operational/Regulations Processes - Knowledge of budget administration, resources allocation, organization’s policies, regulations, objectives, and initiatives according to the job’s responsibilities. Ability to establish, conduct and track (audit) operational processes properly, and implement changes
  • Project Management - Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports
  • Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications
  • Thorough knowledge of software applications applicable to position/business unit. Quickly learns and achieves proficiency in new software applications as needed
  • Acts as subject matter expert and provides training, troubleshooting and other support for software applications managed by business unit
  • Identifies opportunities to increase accuracy and optimize resources and develops, recommends, and implements solutions
  • Performs complex analysis of data, processes, policies, procedures and/or systems and produces unambiguous, comprehensive and accurate interpretations
  • Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
  • Composes thorough and detailed written technical documentation, procedures, manuals, etc
  • Writes clearly and informatively and presents organized and thorough information and data appropriate for intended audience
  • Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
  • Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
  • Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
  • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
  • Effective organizational, leadership and presentation skills
  • Strong business focus with demonstrated ability to act in partnership with management teams
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
  • Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the business unit
  • The employee is frequently required to sit
  • Must be able to lift / carry 25 pounds

Senior Analyst, Product Operations Resume Examples & Samples

  • Helps to conceptualizes immediate and long-range needs of the NF/Shared Services operation with respect to strategic goals and translates these goals into comprehensive projects with defined objectives and outcomes
  • Identifies, creates, and operates methods of improving efficiency and productivity across the Product team
  • Collaborates with the field, product, analytics and technology to collect data, map critical processes, and evaluate claims strategic initiatives for assigned area. Summarizes results, identifies opportunities for efficiencies and improvements, makes recommendations and communicates key messages to senior management
  • Prepares presentation and report outs for Senior Managers regarding project status and keeps Senior Managers informed of project direction and re-negotiates direction as necessary
  • Conducts and directs complex research within Liberty Mutual and/or externally to obtain information such as financial data, product or market profiles or business process flows
  • Analyze feasibility, cost ramifications, economies, or other aspects of large or complex programs. Participates in and/or leads the implementation of special projects
  • Bachelor’s degree or equivalent training required; focused study in areas like operations management, supply chain management and process design a plus
  • Work towards completing an MBA or CPCU designation a plus
  • Minimum of 3-5 years relevant work experience required; experience within the P&C industry and claims operations a plus
  • Proven track record of project management, execution, and problem solving skills
  • Must have very strong communication skills and presentation building ability

VP Costing Product Operations Apparel Resume Examples & Samples

  • Profitability: Maximize business unit margin expectations through key levers such as product & production engineering; labor cost and material optimization with the aim to deliver product value to the consumer
  • Sourcing Strategy: Influence sourcing strategy through modelling future costs whilst taking macro-economic trends and end-2-end profitability into consideration to guide decisions on future location and structure of supply base
  • Cost mitigation: Establish and continuously update industry leading costing frameworks, standards and tools that enable transparent, fact based costing to ensure that cost mitigation is captured through optimized frameworks
  • Negotiation: Lead the negotiation meetings with all strategic suppliers to ensure cost optimization through a fair and transparent approach
  • Process & Systems: Continually evaluating and implementing relevant systems, processes and procedures to enhance performance and realize time-to-market advantages, product quality and cost efficiency
  • Governance: Ensure that all costing frameworks, standards and processes are aligned and consistently applied throughout the global costing organization and supply base
  • Trends:Monitor macro-economic trends and drivers in existing and possible new sourcing countries whilst also understanding market dynamics to proactively react to the dynamic cost environment
  • Analytics:: Provide costing leadership with insights on cost driver developments and supplier competitiveness using systematic costing and benchmarking methods
  • Knowledge: Share costing objectives and provide functional costing direction to increase costing knowledge throughout the organization
  • Team: Build, develop and motivate through strong leadership the global costing team and ensure the best standards of performance. Identify and develop talent to ensure appropriate skill sets and strong succession plans are in place
  • Good understanding of sporting goods and related industries
  • Basic knowledge across multiple area of sourcing (i.e. LEAN, 6 Sigma principles, Quality, Sustainability, Product Creation, Manufacturing processes, Mfg. technologies)
  • Strong knowledge of product cost drivers
  • Strong leadership skills in multi-national environment: strategic and visionary thinking, result-oriented, coaching mindset, effective stakeholder management
  • Strong ability to manage large scale and complex projects
  • Strong business send and highly analytical
  • Strong negotiation skills / background
  • International, cross-functional and intercultural experience
  • Good knowledge of standard Software applications (Excel, Access, PowerPoint)
  • University degree and/or 10 years of relevant business experience
  • Min 10 years of relevant business experience with min of 5 years at managerial level
  • Must have min 3 years of relevant experience (i.e. exposure to Supply Chain environment)
  • Ideally 2-3 year International or Headquarter work experience
  • Must have 2-3 year cross-functional experience
  • Willing to travel frequent abroad

Product Operations Specialist Resume Examples & Samples

  • Monitors and maintains deposit interest rates, reviews products, rates and fees for accuracy. Write and run BIC reports to ensure deposit core system effectiveness. Tracks rate exceptions; prepares and analyzes BIC and other reports for the retail banking operations areas. 35%
  • Implements and tests all system upgrades and new products. Conducts tests according to plans. Identifies and documents system deficiencies and recommends solutions. Ensures issues are identified, tracked, reported and resolved in a timely manner. Assists with and participates in data mapping and implementation for mergers and acquisitions. Assists with validation of merger and acquisitions. Assists with maintaining system work flows. 25%
  • Serves as a resource and provides support to the branch network on business and system issues. Acts as a liaison between back office departments and branches to help resolve system issues. Works in conjunction with AVP, Deposit Systems and Product Operations, and Regional Branch Managers to ensure branches are operating effectively and to resolve complex operating system issues. 25%
  • Provides support and assists with Bank Control Deposit changes; conducts maintenance of DO SRM, Researches, and troubleshoots system deficiencies. Maintains forms and disclosures on the deposit and product system. 15%
  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
  • At least 2 years general banking, administrative and branch operations experience
  • Experience with FIS or other bank core operating systems
  • Experience with SQL query tools preferred
  • Analytical/problem solving skills
  • Proficient computer skills, i.e. Word, Excel, Access
  • Superior organizational skills, with the ability to handle multiple tasks
  • Self-starter with high motivation
  • Capable of creating, analyzing and distributing database report writing

Product Operations Senior Engineer Resume Examples & Samples

  • Extensive RedHat Enterprise Linux (RHEL) experience
  • Knowledge of web technologies (JBoss, Tomcat, OutSystems, Apache HTTP Server, OpenAM, BizTalk, WebSphere)
  • Knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC
  • Strong knowledge of LDAP design and implementation, and Windows networking
  • Scripting/programming experience in Puppet, Powershell, PERL, .NET, or UNIX Shell a plus
  • Knowledge and experience administering multi-platform operating system environments (Windows and LINUX)
  • Experience with Storage Management Solutions (SAN, NAS, etc.)
  • Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls desired. In-depth knowledge of TCP/IP and IP routing protocols
  • Strong verbal and written communication skills, self-directed, mentor, quick learner, team player, personable with management and team members, organized and willing to do what it takes to get the job done

Head Of Product Operations Resume Examples & Samples

  • Ability to manage complex and fast changing situations as the calm center of the storm
  • Instinctive attention to detail and fanatical about quality
  • Excellent communication skills, in writing and verbally
  • Great people skills and high emotional intelligence
  • A lot of commercial/business sense
  • Familiarity with the technology environment and experience in managing or working with engineering teams
  • At least 3 years experience in technical project delivery and/or product development
  • Direct involvement in at least two medium- large scale deployments of systems or infrastructure, ideally within a gambling or sport betting environment
  • Deep familiarity with the demands placed upon product design and implementation by regulatory compliance and well versed in how to translate between the worlds of technology and regulation
  • Familiarity with land based casino operational environment and business model

Product Operations Associate Manager Resume Examples & Samples

  • Directs the management and oversight of activities that impact quality and production
  • Accountable for the establishment of work procedures, schedules work for employees and assigns job responsibilities
  • Establishes measurements to evaluate the cost benefit of activities and processes
  • Analyzes and determines accurate staffing levels through workflow/workload studies
  • Manages the technology and information systems that support/impact Risk Management processes and activities
  • Ensures that business initiatives conform to auditing and compliance guidelines
  • Manages the processes that impact the relationship of premium and exposure using cost-based pricing concepts
  • Utilizes rate filings and loss data in the decision-making process
  • Confers with and influences regional management and employees in development of quality goals and strategies
  • Analyzes and provides recommendations to improve territorial competitive environment
  • Recommends strategies to improve competitive position, average premium growth, demographics, segmentation by class and tier, discounts, renewal ratios, and LEW trends
  • Ensures that Risk Management processes are supportive of customer needs at the point of sale
  • Responsible for individual employee education and development plans
  • Instructs components of the underwriting curriculum
  • Coaches and educates employees on the impact the company’s business plans will have on financial results
  • Understands and follows the principles of the Allstate Partnership and Inclusive Diversity practices and requirements
  • Develops an annual business plan with a focus on balanced growth and profit
  • Participates in the plan review process
  • Develops and implements measurements that support financial impact initiatives
  • 3-5 years experience leading people
  • Experience with risk management or underwriting preferred
  • Expert communication skills and an ability to work across boundaries to achieve business goals
  • Experience driving results in a collaborative environment is required
  • Property inspection knowledge is highly preferred or surrogate skill sets
  • Advanced Individual Risk Management expertise that enables them to advise and direct Individual Risk Management decisioning
  • Advanced knowledge of the center’s processes and systems
  • Able to manage employees, conduct performance reviews, coach and develop leaders
  • Ability to participate in the business planning process
  • Possesses analytical, business writing, and presentation skills to perform the Risk Management, operational and business analysis and communicate to the appropriate audiences
  • Advanced knowledge of the Allstate customer and the systems that support them

Product Operations Resume Examples & Samples

  • Be a main point of contact for Change communication ensuring that all stakeholders are aware of the high level implementation plan, roll back plan, and verification plan, as well as, scheduling coordination and communication of Changes
  • Identify potential risks and conflicts prior to change implementation and ensure that all necessary checks are carried out before approval is given to implementation teams
  • Champion Service Management processes and ensures that all principles and processes are established and adhered to. Encourage teams to use them by demonstrating best practice as well as training and information dissemination to other stakeholders
  • Ensuring that key stakeholders are kept informed through the Service and Change lifecycle and that expectations are managed
  • Reporting to Operations leadership on change trends and events within the organization that will impact the business operations
  • Work with change requestors to ensure that all changes are auditable and that only correct, authorized and tested versions of changes are implemented into production
  • Work with the Change Manager to ensure that all changes are auditable and that only correct, authorized and tested changes are implemented
  • Provide input for SLAs and KPIs to Service Management monthly internal reporting
  • Become a Service Transition champion within FICO and help to embed the process and practices
  • Excellent communication skills, specifically dealing with staff at all levels and other parts of FICO, and with external contacts
  • Proven training ability, demonstrating skills in material creation, user support and guidance
  • The ability to influence decisions across all senior levels of management
  • The ability to work effectively with 3rd party and internal service providers who manage the production environment
  • Excellent documentation skills with experience of creating support documentation for users and the Operations Team
  • Excellent administration skills with an eye for detail and self-motivated
  • Proven ability to show resiliency and be able to priorities key activities within the business while managing stakeholder expectations
  • Excellent approach to planning work, managing priorities and using own initiatives to overcome issues
  • Can cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing areas of focus
  • Some experience in using Change management software tools. Service Now experience a plus
  • Some experience in media and creative environments
  • Experience of working in an environment with a strong customer/audience focus
  • A commitment to maintaining high industry Support standards, and to providing an efficient and effective service
  • The ability to understand complex technical systems built from many separate software and hardware components, specifically web application architectures

Product Operations Manager, Tools Resume Examples & Samples

  • Drive the Product Management planning process based on company and team goals and other executive commitments
  • Coordinate re-prioritization efforts in the middle of the release cycle as requirements change
  • Coordinate the Feature Release Process and milestones for Product Management
  • Collaborate with multiple product and development teams to develop project schedules, milestones, and risk analyses
  • Develop reports to track planning, scheduling, issues, risks, and overall status
  • Help coordinate PM onboarding and training
  • Maintain and Provide a Product Management Resource Center on Confluence
  • Assist Product Management leadership with Content Development for Team Meetings and Events
  • Assist Product Management leadership with headcount tracking and budget management
  • Drive business operational efficiency to support a fast-growing business via process/tools creation and optimization
  • Proactively remove and simplify processes

Analyst, Product Operations Resume Examples & Samples

  • 1-3 years of Client Services experience, preferably in the financial industry. Candidate without working experience but with strong interest in building a career in finance may be considered
  • Must have excellent oral and written English communication skills
  • Must be willing to work on shifting schedule

Product Operations Specialist Resume Examples & Samples

  • Working as a member of CamelBak’s New Product Core Teams and in conjunction with Outdoor Products Sourcing, provide project management support for the operational aspects of product builds throughout the development cycle, up to the beginning of steady state production. Key deliverables include ensuring raw materials are available, tooling is ready, factory capacity is available, factory product testing equipment and protocols are in place, product transportation is set-up, warehousing/distribution is ready, and the production ramp is successfully executed
  • Use the Outdoor Products Sourcing RFQ process to establish product costs including transit/overhead into CamelBak’s product gross margin models
  • Work with Product Management and planning to define the mix and unit volumes of finished goods required for product launch. Collaborate with Vista Outdoor Sourcing Specialists to develop a production ramp plan, backed-up with a tooling development plan for the production tooling (and spares) needed to execute the ramp
  • Work with product management to define requirements for retail and bulk packaging and oversee development by either leveraging supplier capabilities or overseeing packaging suppliers, collaborating with Product Development to ensure packaging is appropriately tested to CamelBak’s specifications,
  • Working with CamelBak Product Management, Outdoor Products Sourcing and S&OP teams, support a sku rationalization process to ensure CamelBak is maximizing ROI on each product line,
  • Oversee all operational aspects of new product launches as well as sustaining projects at in-house manufacturing facilities, taking into account differences with internal manufacturing versus contract manufacturing
  • Fully support and drive continuous improvement to CamelBak’s new product introduction processes
  • Assist with capital expenditure and budget planning for the new and sustaining products this position supports
  • Participate in the deployment and implementation of CamelBak/Vista Outdoor Products and Product Ops initiatives
  • Develop subject matter expertise regarding specific manufacturing technologies (i.e. injection molding) better detect issues and assess capabilities of suppliers and their teams as it pertains to a new or sustaining products being supported
  • Assist in developing metrics, tools, and processes to optimize CamelBak New Product Introduction processes in partnership with Vista Outdoor Sourcing
  • 4 technical degree or equivalent preferred
  • Minimum of 4+ years’ experience in
  • New Product Introduction (NPI)
  • Manufacturing Engineering/Plant Management
  • Regulatory/Customs
  • Procurement/pricing negotiations experience
  • Quality management systems
  • High proficiency in Microsoft Excel
  • Strategic thinker with strong analytical ability and problem-solving skills
  • Ability to work cross-functionally with all levels of the organization
  • Team player with a service mentality who has the ability to maintain a high level of energy and enthusiasm
  • Demonstrated project management success leading cross-functional teams to meet or exceed targets required
  • Technical background, with a wide range of hands on manufacturing, experience (experience with high volume injection molding production and/or bag/pack production is a plus)
  • Experience or Exposure to working with international suppliers/subcontractors, particularly Asia
  • Familiarity with ISO-9000 or other quality management systems
  • Exposure to international regulatory requirements (FDA, and their international equivalents)
  • International Custom’s requirement knowledge a plus
  • Procurement and inventory management as it relates to ERP system (Oracle preferred)

Digital Product Operations, Analyst Resume Examples & Samples

  • Assist with the day-to-day operation and management of live digital products, such as our client portals
  • Measure, track and report on the effectiveness of customer journeys, a variety of data sources (web analytics, client research, sales insight)
  • Co-ordinate with other parts of the business to ensure the smooth, accurate and compliant operation of our products
  • Identify areas for optimisation and efficiency (both for the customer and for the company) and own a roadmap for these optimisations
  • Map internal processes necessary for the operation for the live products
  • Deputise for the Product Lead when necessary, especially with local design, data and development teams in Budapest
  • A minimum of 12 months of digital experience
  • Strong attention to detail and a comfort with processing and interpreting large amounts of data
  • A passion for digital and the opportunities to create great experiences for our clients
  • Experience of working with developers or designers, ideally in an agile environment
  • Fluent in English with flawless written and verbal communication
  • Team player able to collaborate and foster a culture of co-creation
  • Experience working across markets and time zones
  • Strong relationship skills; meaning you can engage a cross-functional audience of stakeholders, designers, developers and salespeople

Product Operations Manager Resume Examples & Samples

  • Partner with Product, Engineering, and Marketing teams to operationalize product launches
  • Reason through complex problems that plague our customers and professionals and identify solutions to successfully address their concerns
  • Create, prioritize, and manage multiple simultaneous projects at any given time
  • Define and analyze operational measures and feedback that illustrate consumer impact of product launches
  • Work with a team of product specialists to coordinate product launches and various projects
  • Present post launch results to cross functional teams with varying disciplines and opinions
  • 3+ years of work experience in a strategic, analytical and project role, preferably within a top consulting, startup and/or tech company
  • 2+ years experience working with product managers, engineers, and operations
  • Incredible attention to detail and able to untangle complex problems
  • Ability to multi-task several projects and prioritize efforts
  • Comfortable writing ad hoc SQL queries and perform deep dive analysis
  • Passion for Thumbtack and incorporating voice of the customer into the product roadmap
  • Comfortable using project management software
  • Experience working within a fast-moving technology company
  • Learn more about our culture, benefits, and perks
  • Follow Thumbtack on LinkedIn

Manager Costing Fw-originals & Core Product Operations Resume Examples & Samples

  • Work collaboratively with Liaison Offices to communicate model-level pricing tactics and effectively address critical issues to achieve price targets
  • Collaborate with category partners in Marketing, Design and Project Management to ensure margin maximization at the model level, within the parameters of the company's strategic objectives
  • Support development or enhancement of systems to ensure costing requirements are met and to improve costing performance
  • Support Marketing and Project Management with a proactive approach to costing, in parallel with the product creation process
  • Take initiative in ensuring costing processes and results meet business requirements and objectives; drive process improvement
  • Independently coordinate and conduct category costing reviews at critical milestones in the product creation process; ensure alignment between Marketing, Design, Project Management and Sourcing relative to cost target achievement
  • Coordinate seasonal costing recaps as required, to communicate status and ensure focus on critical pricing issues
  • Ensure all costing timelines are met in full
  • Increase awareness and understanding of cost drivers within the organization through the education and training of key business counterparts
  • Initiate analysis and improvement of cost standards & logic to ensure a fact-based costing process is implemented in all development and sourcing regions
  • In collaboration with Sourcing, Global Planning and Project Management, BU finance contribute to allocation strategies at the model level to ensure margin maximization
  • Highly analytical skill with strong computer knowledge
  • Strong financial/accounting sense
  • Be able to demonstrate experience managing analytical initiatives from conception to completion
  • Knowledge of costing fundamentals requisite
  • Strong communication / interpersonal skills
  • Exposure to the latest in footwear materials, components, processes, and concepts
  • Technical training in footwear engineering and knowledge of product development/ costing or production will be a plus
  • Undergraduate degree in Finance/Accounting/Business/Engineering; MBA or CPA strong advantage
  • Minimum 3 years of progressive experience in Finance / accounting/ consumer product/sporting good/footwear industry
  • Computer literacy ( advanced excel and PPT skill )
  • Fluency in spoken and written English

Product Operations Admin Assistant Resume Examples & Samples

  • Provide administrative support to the Creative Cloud Product Operations Executive team
  • Owning the SLC Review calendar
  • Support the SLC team in maintaining and tracking reports and review status
  • Key responsibilities include diverse administrative tasks and coordinating special projects as outlined below

Manager Product Operations Resume Examples & Samples

  • Meet with internal / external stakeholders to gather upcoming needs of the client-base
  • Travel to Gingerbread Shed festivals to observe current software products (Elevate and Pulse) in action and take note of what areas can be improved and/or ideas to improve processes
  • Management of the Product department, creating and refining processes and protocols to improve efficiency and ensuring that client deadlines are met. Streamline and prioritize deliverables from clients and internal departments
  • BA/BS Degree (4-year) in a related field
  • A minimum of 3 to 5 years of related work experience (minimum 2 years’ experience managing groups)
  • Proven knowledge of SAAS
  • Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) and ability to learn required business systems
  • Advanced problem solving capabilities based on critical thinking skills
  • Interpersonal skills and ability to work in a team environment
  • Strong verbal and written communication skills and ability to work with external entities such as Clients or vendors
  • Familiarity with Agile work environment preferred
  • Festival or live event experience preferred

Product Operations Analyst Resume Examples & Samples

  • 2 years of relevant experience and a Bachelor’s degree or
  • 2+ years of experience in an analyst role
  • 2+ years of experience with data mining techniques
  • 2+ years of experience using SQL to query data
  • 2+ years of experience with ERP/CRM systems, Word, Visio, PowerPoint, Access and project
  • Confidence leading large cross-functional initiatives at a senior management level

Principal Product Operations Analyst Resume Examples & Samples

  • 8 years of relevant experience and a Master’s degree or
  • 5 years of relevant experience and a PhD
  • 8+ years in a consulting/business transformation focused role, involving end-to-end delivery of specific work-streams covering problem structuring and solving, communication of solutions, stakeholder engagement and management
  • 5+ years using SQL to query data; experienced user of advanced analytics tools such as SAS, Python, Google analytics, etc
  • 5+ years using Microsoft Office, particularly Excel and complex pivot table
  • Experience data mining large databases
  • Knowledge of high-tech internet industry
  • Cross-functional business experience
  • Strong analytical skills and an ability to “think outside the box”
  • Demonstrated success presenting complex findings in a clear and compelling manner that inspires action
  • Ability to document, plan and track project tasks; ensure accuracy and validation of results produced as a result of data analysis and present finding and recommendations to internal audiences

Manager Development Fw-originals & Core Product Operations Resume Examples & Samples

  • Communicates and coordinates all necessary information that supports on time Color Way Activation for all assigned projects
  • Ensure that new projects are engineered to cost targets
  • Engineer workable prototypes which address desired function, cosmetics, market appeal and manufacturability and meet adidas quality standards
  • Prototyping and implementation of new & innovative footwear designs, components, processes, materials and concepts into a manufacturable and marketable finished product
  • Ensure that all materials, processes and development samples are fully tested to ensure adherence to adidas’ quality standards
  • Take ownership for the entire development process for assigned products, with an emphasis on quality product development and timely completion of all tasks in accordance with the applicable operating calendar
  • Establish and maintain strong working relationships with Business Units, Design, a.i.t., Materials Development and Supply, Quality, Costing, Product Creation Technology, Logistics and Sourcing Organization, managing designated projects to ensure an on time color way activation performance
  • Organizational tasks and communication responsibilities including Sample Request Form completion; use of the computerized Product Data Management System; Management of the Colorway Activation Sheet (CWA) Process; e-mail, phone & fax communication world-wide and all related organizational requirements
  • Support and guide Developers in the team in all aspects of Development
  • Technical training in footwear engineering and product development; knowledge of sourcing
  • Management skills preferred
  • Computer literacy (MS Office)
  • Fluent English; German an advantage
  • Ability to understand 2D images in 3D
  • Ability to frequently travel to production sources and the terrain of testing
  • Under-graduate university degree preferred
  • 3 years minimum related work experience in the athletic footwear industry, specializing in product development, design and / or marketing. Proven record of accomplishment in the field of footwear development

Product Operations Specialist Resume Examples & Samples

  • Customer/Client relationship management
  • Proficiency in database management/data integrity within a Customer Relationship Management (CRM) System
  • Experience in Microsoft Excel (Pivot Tables, Vlookups…etc) with large datasets
  • Experience in Microsoft Access
  • Proficiency administrating WebEx
  • Have an understanding of bench marking and productivity in a healthcare environment
  • Practical hospital or healthcare related experience preferred; Familiarity with Premier’s Cost Management applications; client management/support experience helpful
  • Familiar with entity level financial data and labor related data (hours and expenses) as well as operating volumes (workloads)

Product Operations Lead Resume Examples & Samples

  • Provides complex analytical support through the analysis and interpretation of data in support of cross-functional business operations: Provides analytical support for multiple, complex cross-functional projects simultaneously, establishes work plans and time lines; coordinates with internal and external resources. Makes presentations to various levels of management, depending on the level. May develop, prepare and analyze reports with complex analysis and data for management review, and presents to various levels of management. Works under limited supervision, using established procedures. Identifies opportunities for improvement in operational performance and notifies management of issues and problems requiring immediate attention
  • Defines complex business requirements and provides analysis to increase operational efficiency: Able to facilitate requirement elicitation sessions. Utilizes requirement elicitation sessions, 1:1 interviews, focus groups. Creates both as-is/to-be process maps and documents the workflow procedures. Works with stakeholders to scope requirements. Helps to resolve conflicting requirements between various stakeholders. Reprioritizes tasks based on changes in plans. Acts as a business advocate during functional/nonfunctional requirements definition. Clearly defines and documents each requirement utilizing the appropriate methodology/artifact. Drives review and sign off of business requirement/process mapping and testing artifacts. Works cross-functionally in analyzing, designing, and developing business solutions
  • User Acceptance Testing: Plans, coordinates and facilitates operational user acceptance testing (UAT) efforts. Assists in the creation of the master/UAT test plan. May provide guidance on test case/test scenario writing and development. Facilitates recurring testing status meetings and escalates issues as necessary
  • Ability to identify, analyze and resolve complex cross-functional problems related to business operations statistical analysis methodology. Advanced knowledge of and ability to perform analyses such as, GAP analysis, process mapping, root-cause analysis, risk analysis and requirements gathering
  • Provides Support work: for Narratives to Web /SBC Creation /Product Programming testing of PG groups /EOC&COI creation Narrative Tasks: Responsible for analysis and design of benefit display of all Custom; ASO group and Med Supp plans to web portals. Create Portfolio and Custom account Summary of Benefits and Coverages documents Contracts Tasks: Responsible for analysis and design of contract documents Serves as a resource on the historical record surrounding our contracts Essential Job Duties: Responsible for assignments with a high degree of ambiguity, which are broad in nature and complex in scope. Applies comprehensive knowledge of the company’s healthcare products, functions, and regulatory guidelines to create Web Narratives and Customer Contracts guidelines and designs to support complex product designs and mandate implementations. Analyze and interpret complex group orders from Shield Link for new and renewing groups. Participates in product planning teams to implement new or revised complex product. Identifies issues and develops improvements, modifications, and enhancements related to operational workflows. Makes decisions on complex matters consistent with established policies and procedures are available. Coordinate projects or operational work efforts. When necessary, assists with loading or auditing portfolio narratives and SBCs
  • Seven (7) to ten (10) years experience with Bachelor degree, or equivalent combination; five (5) to eight (8) years with Master degree
  • Expert knowledge of automated systems in a production/operations environment
  • Ability to identify opportunities for improvement in operational performance
  • Ability to identify, analyze, and resolve cross-functional problems related to business operations
  • Highly developed math, analytical and problem-solving skills and use of analytical tools
  • Advanced knowledge of PC and related software applications
  • Expert skills in interpersonal and verbal/written communications
  • Works under limited supervision, using established procedures
  • Advanced project management skills/background/understanding
  • Healthcare understanding/background highly preferred

Product Operations Analyst Resume Examples & Samples

  • Support Product Creation, Merchandising, Master Data, and IT teams with Centric PLM environment
  • Coordinate maintenance, user licenses, training, and internal “help desk” efforts across PLM system
  • Analyze large data sets with focus on clean, understandable results
  • Occasional entry and up keep of product related data
  • Test and translate system capabilities from team processes and goals – lead cross-functional team discussions if required
  • Actively seeks out and finds simplified processes and system driven solutions
  • Assists leader in driving multi-system integration efforts and analysis
  • Strong interest in analysis and simplification of complex processes
  • Analytical and process oriented with a sharp eye on detail
  • Must be able to work independently and prioritize, with a keen interest in always finding a solution
  • Natural teammate with the ability to interact within different levels of an organization
  • Ability to work in a cross functional and global environment
  • Comfortable working with large data sets across multiple systems
  • Web/App savvy - confidence around web based applications, browser functionality, Mac and PC operating systems
  • Experience/Interest in JavaScript is a plus
  • Willingness to learn Product Creation processes in dynamic setting
  • Domestic/global travel may be required

Product Operations Manager Resume Examples & Samples

  • Role will initially focus on driving the creation of a new Change Control initiative as well as maintaining and holding periodic change control board meetings
  • Leads the day-to-day management of the product governance model and associated processes
  • Collaborates with other members for the product management organization to ensure new processes and governance models are implemented and followed
  • Provides coaching and support to other members of the team as it relates to successfully getting new product ideated, planned, developed, and managed
  • Schedules and runs product review meetings, tracks actions and owners, enforces accountability, and ensures action owners deliver against commitments
  • Acts as a point of contact and issues resolutions manager between cross-functional teams
  • Identifies risks and challenges related to the transformation and develops mitigation plans
  • Assists in modifying the governance model as needed for efficient implementation
  • Assesses resource needs and makes recommendations to management regarding product and market coverage
  • Helps maintain global roadmaps and product plans
  • Produces minutes & status from product review meetings to executive management on a regular basis
  • Works with financial analysts to ensure financial modeling for new and ongoing products are accurately captured, reported, and maintained
  • Ensures managed products are aligned with the company’s strategic and business objectives by working with the strategy team and other members of the management team
  • Serves as the primary champion for change and adherence to the new process and governance model, works to remove barriers as necessary
  • Exerts indirect influence over others inside and outside the product organization to ensure the right products are delivered at the right time at a competitive cost
  • Helps evangelize the product’s organization vision to create support within the organization

Product Operations Manager Resume Examples & Samples

  • Monitor content and product performance across all platforms (mobile, web and connected TVs) to ensure reliability and troubleshoot delivery issues
  • Work with internal and external stakeholders to coordinate and quickly resolve matters related to content troubleshooting, product issues and improving overall service
  • Manage the content onboarding process of HLS streams, VOD clips, EPG data and more
  • Create reports about key product and content operating metrics and present the information in a way that supports decision-making
  • Support the product team in the testing and launch of products and provide ongoing support for new and existing products
  • Provide first-class technical customer support to consumers and service to content partners
  • Work with vendor(s) and other stakeholders to manage technical product roadmap and requirements
  • Evaluate and establish/maintain core systems needed for company product and content operations
  • Monitor and respond to user feedback/bug reporting lines
  • Minimum 2+ years experience in managing digital and/or mobile technical operations
  • Working knowledge and/or experience with online video and/or live TV
  • Working with and managing 3rd party vendors
  • Able to balance the needs and facilitate a collaborative work environment between a diverse workforce with and without technical experience and work focus
  • Knowledge with XML and json data formats preferred
  • Knowledge of video codecs, files (e.g. m3u8) and streaming formats preferred
  • Experience with Jira and Confluence preferred
  • Previous experience working at, or with, media companies or multiple partners of these companies; local media knowledge also preferred

Product Operations Deployment Manager Resume Examples & Samples

  • Manages the full life cycle product development to include analysis and planning related to product development, launch and deployment
  • Develops requirements to be used by the vendor community to develop solutions to meet Company application needs
  • Evaluates various architectural solutions and implementations
  • Identifies trends, services and/or capabilities that may be beneficial to product offerings. Manages and forecasts resource needs to meet departmental objectives. Recommends action plans or solutions

Product Operations Senior Engineer Resume Examples & Samples

  • Work with OEM partners to ensure readiness for mass production
  • Work closely with internal and Asia-based teams to manage schedule, capacity, material availability, quality issues, and product updates
  • Coordinate with Engineering to ensure products are optimized for cost, manufacturability, supply chain flexibility and efficiency
  • Coordinate second-source, tooling, and line qualifications
  • Prepare readiness and drive results during engineering development builds
  • Assess, analyze, consolidate, and communicate risk and status clearly and succinctly to management

Product Operations Analyst Resume Examples & Samples

  • Coordinate training career development programs for team members
  • Manage timesheet compliance for the org
  • Update and maintain office policies and procedures such as new hire onboarding, team training programs, and org charts
  • New hire onboarding processes: planning seating arrangements, ordering equipment, communicating to team
  • Organize lunches and happy hours
  • Assist in preparation of regularly scheduled reports or meetings
  • Plan large offsites: gathering bids, working with event planners and coordinating travel/rides, etc
  • Order supplies as needed
  • Provide general support to visitors
  • General Data Entry
  • Knowledge of office management systems
  • Proficiency in MS Office (Excel, PowerPoint, Outlook)
  • Attention to detail and problem solving skills
  • Strong organization skills with the ability to multi-task
  • High school degree, additional qualification as an administrative assistant will be a plus

Product Operations Specialist Resume Examples & Samples

  • Bachelor's degree required
  • Analytical skills: to critically evaluate information gathered from multiple sources, reconcile variances, and convey to management
  • Ability to challenge the status quo - question & make proposals to improve the control environment
  • Proven management reporting experience and presentation skills: ability to communicate information effectively to a global senior audience of business stakeholders
  • Strong Organizational skills: to work with the vast array of information gathered during reviews and analysis; and to cope with rapidly changing information and aggressive deadlines
  • Strong project and modeling skills: to represent information in graphical forms that enhance decision making and communications
  • Ability to multi-task & prioritize: dealing with multiple deliverables at the same time
  • Demonstrates comprehensive understanding of job-related operational/compliance procedures and inter-dependencies with other teams in order to mitigate operational risk

Product Operations Senior Principal Engineer Resume Examples & Samples

  • Utilizes metrics to improve new production/process/product quality throughout life of the program
  • Ensures Operations achieves Ready to Ship Release through product development model/process
  • Communicate to executives on technical root-cause analysis, program status, deliverables and other

Branded Offer & Product Operations Analyst Resume Examples & Samples

  • Leads, deploys, maintains, and manages Product Data (PD)
  • Helps guide product marketing and sales on product offer strategy to help grow sales and gain market share
  • Establishes and maintains product data (PD) governance and cadence of customer offer types globally across company sales catalogs to control sales offer stability and product data (PD) volumes globally
  • Directly supports revenue targets by providing complete, accurate order codes to internal sales reps and Dell’s online customers
  • Technically proficient
  • Data management experience
  • Basic knowledge of Product Data

Product Operations Manager Resume Examples & Samples

  • Drive Operational Excellence by thinking strategically, and creatively, about how a product and its consumer experience should work, translating a vision to optimal processes and superior service delivery
  • Lead, navigate and influence multiple cross - functional teams in a complex, matrix work environment
  • Develop new reporting to deliver key insights that drive business opportunities and identify operational needs
  • Support the development of market and client strategies through Client and Vendor Issue management
  • Support a growing business by creating processes and addressing gaps within processes to enhance operational efficiencies and P / L, bottom line
  • Manage projects and initiatives that require problem solving, relationship building, influencing and analyzing
  • Collaborate effectively with vendor partners to reach organizational goals
  • Bachelor Degree or equivalent work experience
  • 4 years of Operational experience
  • Proven experience in scaling a product by utilizing operational processes
  • Excellent written, verbal and interpersonal communication skills to employ at all levels of the organization
  • Strong initiative and self - motivation
  • Ability to work independently and in a team environment, in a positive and supportive manner
  • Strong analytical abilities for product performance review and improvement
  • Good negotiation, problem solving, planning and decision - making skills
  • Accurately scopes out projects, sets objectives and goals, develops schedules and resource assignments, measures performance against goals, and evaluates results
  • Ability to manage projects simultaneously and achieve goals
  • Located within commutable distance to Eden Prairie
  • Ability to execute in a fast paced environment

Product Operations Specialist Resume Examples & Samples

  • Collect detailed information regarding product failures and create Returned Material Authorizations to return failed product for analysis
  • Manage multiple requests, prioritize, and provide timely resolution
  • Serve as focus for customer satisfaction, calling customers directly to obtain their feedback on project execution, quality and progress
  • Provide data analysis support for Product Service Engineers

Product Operations Integrity Manager Resume Examples & Samples

  • Manage and coach your team of Product Operations Integrity Specialists through career, skill, and personal development
  • Become a trusted partner to our product and engineering teams in understanding how your team can contribute to driving our overall mission
  • Build empathy and passion for user experience and trust across the company
  • 1+ years of people management or coaching/mentorship experience
  • 4+ years of experience working in tech, consulting, or an operational capacity

Product Operations Manager, Express Lane Resume Examples & Samples

  • Ensure all deadlines are met on time, with impeccable deliverables
  • Continuously seek out ways to improve process and capabilities of a multi-discipline creative team
  • Anticipate and resolve creative challenges by using appropriate resources and/or solutions
  • Maintain communication and clarity around project status
  • Demonstrate link between daily work and company mission
  • Manage one direct report
  • Bachelor's degree and 5 years’ industry experience
  • Minimum 5 years’ experience as part of a product creation team, apparel or textile industry experience
  • Familiarity and understanding of apparel operations processes including sourcing, manufacturing, development, materials
  • Experience managing and facilitating collaboration among diverse skill sets, including designers, product managers, and developers
  • Strong attention to detail, organization, and time management skills
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Flexibility and tolerance for ambiguity
  • Ability to imagine a better future and bring it to life
  • Travel requirement: 20% of the time both domestically and internationally
  • Strong negotiating skills and ability to resolve conflict
  • Proficient in Microsoft Outlook, Excel, and Word
  • Project management experience preferred a plus
  • Ability to navigate and thrive in a fast-paced environment
  • Apparel experience highly preferred
  • Experience working with licensed product is a plus

ISG Product Operations Resume Examples & Samples

  • Identify and resolve business and functional requirements
  • Conduct Working Groups and Stakeholder Updates as needed
  • Requirements: experience in gathering requirements, writing, and delivery of formal documents
  • Testing: experience creating test plans/test scripts, performing testing and managing testing
  • Project Management: can manage multiple small initiatives end to end through the project lifecycle
  • Stakeholder Management: can discuss requests and requirements with stakeholders and keep them informed of progress
  • Communication Skills: can build relationships and articulate key messages succinctly and effectively through verbal and written communications
  • Microsoft Tools: competent in Microsoft Excel, Word, PowerPoint, Project & Visio
  • Knowledge of derivative products and post-trade lifecycle would be an advantage
  • Experience in regulatory compliance & implications for trade confirmation and settlement is very favourable
  • We expect that likely candidates may have developed the necessary competencies in a similar role over a 3-5 year period

Advanced Development Manager Fw-product Operations Originals & Core Resume Examples & Samples

  • Manage the inception of new and/or innovative designs, components, processes, materials, and concepts into a manufacturable and marketable finished product
  • Work collaboratively with cross-functional team members of different Brand teams (Design, Marketing & Creative Direction)
  • Support the definition and enhancement of test parameters / standards required to evaluate and measure the performance & functionality of the concepts
  • Ensure that all materials, components as well as finished goods are tested and adhere to adidas performance/quality standards (material, component, FGT, Fit&Wear/Biomechanical, safety, A01 requirements). Escalate quality exceptions with senior management as needed
  • Collaborate with horizontal Advanced Ops and other vertical advanced teams to share knowledge
  • Manage tech pack handover to supply base to ensure that all information provided is complete. Drive product revision rounds with cross-functional team after supply base feedback and ensure overall tasks and timelines are adhered to
  • For FUTURE led innovations
  • Validate innovation readiness level for revolutionary innovations and support the definition of the hand over criteria
  • Manage transition of FUTURE led innovations to commercial readiness ahead of competition
  • Provide dedicated development capacity and technical capabilities (e.g., CAD, sampling)
  • Identify and propose creation options to manage cost towards aspired level
  • Identify, assess, select, and develop most suitable suppliers (in cooperation with Sourcing)
  • Ensure scalability (e.g., machine capacity) and coordinate supplier ramp-up
  • For Product Operations led innovations
  • Research, develop and commercialize Product Operations led innovations which ensure ongoing freshness between big FUTURE led product introductions
  • Apply legal requirements, i.e. IP rights or NDA, are established
  • Continuously improve on cost, quality, speed, and sustainability
  • Take-up supplier ideas and funnel into overall innovation process (involve Future as required)
  • Ability to show a creative mindset
  • Communication and negotiation skills
  • Fluent in English (written and spoken), German an advantage
  • Travel, domestic and international as required by business needs
  • Engineering and technical experience
  • Knowledge of wear and physical product testing
  • Product creation understanding and knowledge of key creation processes ( e.g. constructions, patterns, technology, manufacturing, materials etc.)
  • IT skills (MS office) and ability to work with Product Data Management (PDM) and Computer Aided Design (CAD) Systems
  • Understanding of costing principles
  • Four-year college or university degree with emphasis on engineering and/or manufacturing and/or footwear technology
  • Minimum 5+ years of progressive work experience in the athletic footwear industry, specializing in product development
  • Proven record of accomplishment in the field of footwear development
  • Exposure to the latest in materials, components, processes, and concepts

Product Operations Specialist Resume Examples & Samples

  • Provide phone, email and chat concierge service and support to resolve consumer problems
  • Track and manage the screening of new businesses
  • Provide online support to businesses and help guide them through screening process
  • Help manage support systems and processes to ensure that they run smoothly
  • Follow pre-defined (as trained) support procedures and policies
  • Work in a fast-changing, fast-paced workplace
  • Effectively and Judiciously escalate issues with clear communication
  • Document all call information accordingly to standard operating procedures
  • Organize data and be able to summarize key findings to manager and team
  • Work to improve processes and make them more efficient for scaling
  • Evaluate and analyze consumer and partner interactions for reporting and triaging
  • Able to work 6am-2pm PT, M-F
  • BA/BS Degree required or in lieu of degree overall 5 years of relevant work experience
  • 3-5 years of practical experience in a customer facing role
  • Experience working with Google Spreadsheets and managing large data sets
  • 1-2 years of experience with any project management and SQL experience is a plus (Running and writing basic queries)
  • Enthusiastic consumer digital technology/media user -- prefer personal use of Google products
  • Strong interpersonal skills; pleasant phone manner
  • Experience creating reports to be shared at the team and leadership levels
  • Experience within a high-tech company
  • Excellent organizational, analytical, and influencing skills
  • Excellent oral/written communication and interpersonal skills
  • Entrepreneurial spirit and comfort navigating changing environments

Product Operations Manager Resume Examples & Samples

  • You will establish goals and report on activity metrics, utilizing MYSQL and other reporting tools
  • Collect and utilize feedback from the Customer Service Team to analyze and propose solutions to product and business teams
  • Collaborate with product teams to ensure that we are fulfilling the needs and requests of the customer and addressing all customer issues
  • Be the expert on the Zillow Group Rentals’ product offerings, features, and functionality; supporting changes as they launch
  • Effectively communicate all upcoming product plans to Customer Service
  • Prepare internal and forward-facing documentation for product offerings
  • Resolve critical issues from Tier 1 support groups

Product & Operations Assistant Resume Examples & Samples

  • Assists CMG Sports product managers, project managers and other CMG technical and operations staff with day-to-day tasks
  • Assists CMG Sports content team with day-to-day tasks as needed
  • Assists CMG Sports sales staff with day-to-day tasks as needed
  • Populates content systems with information and statistics
  • Takes ownership and sees through small projects as assigned by supervisor

Associate Specialist Product Operations Resume Examples & Samples

  • Aged order reporting including client specific Aged order reporting
  • Redemption margin management (where replacements are allocated)
  • Customer resolution costs management (eg, re-delivery, upgrade or gifting)
  • Liaising with suppliers, warehouse, client teams and call centre to ensure every customer’s engagement with MasterCard is a positive one
  • Quick resolution to MIMs and escalations

ISG Product Operations Resume Examples & Samples

  • Detection and prioritisation of margin disputes following a risk based approach
  • Investigation and root cause analysis of margin disputes including use of portfolio reconciliations
  • Liaising with counterparties and internal groups to take necessary actions to resolve disputes
  • Daily risk call with BU Risk Management and Credit departments to review disputes
  • Production of daily flash reporting providing commentary on dispute statuses and involvement in monthly reporting on trends and themes driving disputes
  • Escalation of disputes breaching regulatory or internal thresholds
  • Bachelors Degree or equivalent - analytical, financial or mathematically related subject favoured
  • Candidate will have prior exposure of derivative products and preferably have experience with fixed income products, including a basic understanding of pricing inputs, ideally having gained these competencies over a 3-5 year period
  • Candidate should have a good understanding of front to back trade booking flows
  • Some understanding of the key fields within a CSA document impacting margin calls
  • An awareness of recent regulatory developments impacting OTC collateral
  • Some knowledge of the SIMM calculation and inputs is preferred but not essential
  • Strong analytical skills are essential for the role, attention to detail will also be a requirement
  • Strong interpersonal and relationship management skills, being able to communicate clearly and concisely. The candidate will be required to convey issues succinctly to front office stakeholders and to reach timely resolutions with counterparties
  • Candidate should be able to organise themselves efficiently as they will need to prioritise and keep track of multiple outstanding items while working to meet daily deadlines

Technical Manager Fw-advanced D-product Operations Originals & Core Resume Examples & Samples

  • Extensive 3D and CAD work experience
  • Passion for tinkering, experimenting and trying out new technologies and hardware
  • Grasshopper for Rhino 3D, Houdini, Modo or other comparable tools
  • Output to machines such as additive manufacturing technologies, 3D printing, CNC milling, knitting or other computer to machine methods
  • Knowledge in the latest trends in technology and design
  • Highly collaborative
  • Extensive Communication Skills
  • Fluent in English; German an advantage
  • Basic understanding of the technical aspects of computer graphics
  • Knowledge in 3D Animation, Rigging, or scripting is a plus
  • University degree or comparable education
  • BS in 3D Design, Industrial Design, Engineering or relevant industry experience is required
  • 2D and 3D Design and Construction, rapid prototyping, mold making process,
  • Minimum of 5 years related work experience preferred

Regional Product Operations Specialist Resume Examples & Samples

  • Work across regional leadership, operations teams and other business teams to continuously identify the top challenges and opportunities where product can contribute
  • Investigate and research insights and opportunities to present to product teams, working with Regional Ops, S&P, Design Research, Analytics & Insights, etc. where necessary
  • Read our Internal Transfer Guidelines to confirm your eligibility
  • Speak with your current manager about your interest and get their explicit approval
  • Apply through iCims's internal job board

Associate Product Operations Analyst Resume Examples & Samples

  • Driving meaningful business change through data and insights
  • Analyzing data from product catalog and related systems to identify issues or gaps
  • Conducting analysis to gain deep insight into business challenges and provide clear, concise reporting of findings to various levels of leadership within the company
  • Assisting in providing reporting related to existing products in our product catalog system
  • Provide support to senior team members on large analysis efforts to drive meaningful change in the business
  • Develop clear, thorough documentation of business processes, requirements, and plans to guide project execution and grow team knowledge base
  • 2+ years of overall work experience
  • 1+ years of experience with Google Docs, Word, Visio, PowerPoint, Access and Project
  • Advanced Microsoft Office skills, particularly Excel and complex pivot tables

Product Operations Analyst Resume Examples & Samples

  • Develop and execute product and merchandising strategies to drive profitable growth in assigned accounts
  • Establish merchandising concepts, standards, and policies for the product lines they support and determine optimal mix and presentation of product to ensure maximum profitability
  • Set and review product merchandising techniques and planograms
  • Analyze productivity results and scenarios through the use of: sales to space reports, design rating / item productivity information, chain specific sell-through, caption mix to build the proper product line mix & merchandising for each program
  • Accurately maintain and manage the design specification information in the IPW software application which populates product line lists, diagram maintenance, customer specific pricing and sales communications
  • Responsible for researching, obtaining and analyzing information on the competitive landscape including product samples, retail pricing and merchandising practices
  • Orchestrate and manage all product comps for photo displays and mock merchandising sets
  • Assist APM with the development, administration and marketing of Creative Product lines
  • Serve as key contact with cross-functional business partners (including Fulfillment, Creative, Retail Experience, Marketing Services, RPO, and Account Operations) to execute product & merchandising plans
  • Position requires hands-on product and fixture setup
  • Assist with execution of key account(s) to include, but not limited to, program development and execution, packaging and sample processes, and account specific task requirements (including customer & retail pricing communications & order processing)
  • Independently manage the planning & execution of minor program/product lines from creation to production, including writing marketing plan (as assigned)
  • Learn and understand current processes, as well as, innovating and recommending improvements
  • Assist with research, development, and execution of innovation concepts as needed
  • Attend meetings & represent direct manager as necessary/needed
  • Other duties as assigned to support the business unit
  • 1-3 years prior retail and/or consumer product experience or equivalent internship work
  • Previous product merchandising experience preferred
  • Previous experience working in a professional corporate environment preferred
  • Detail oriented and highly organized with a strong sense of urgency and commitment
  • High ability to collaborate and work in a team environment and independently produce results for both long-term projects and short-term requests
  • Strong analytical and quantitative decision-making skills with tolerance for change
  • Ability to clearly communicate in a business manner with all internal departments as well as the customer
  • Ability to work in a fast paced environment coordinating multiple projects and meet deadlines
  • Software Requirements: Microsoft Excel, Outlook, PowerPoint and Word; SAP knowledge helpful but not required

Developer App-product Operations Originals Core-statement Resume Examples & Samples

  • Ensure target price and product designs are aligned through predictive costing. Review, validate and approve T1 costing information throughout the entire creation process. Ensure compliance to agreed standards. Negotiate with T1 as needed
  • Manage handover from design to T1 to ensure that all information provided to T1 is complete. Manage T1 feedback to design and marketing and incorporate where quality or cost can be improved without sacrificing product aesthetics
  • Ensure timely and accurate data entry by T1 regarding AD/BOM, costing or other data as required at calendar milestones
  • Evaluate all prototypes for compliance with AD, manages fit approval/size specification, approval of color, accessories and materials. Manage comments to T1
  • Ensure that all materials and accessories as well as prototypes are tested and adhere to adidas quality, safety and A01 standards. Manage quality exceptions with senior management as needed
  • Review and sign off sealing sample with complete AD including all related documents prior to buy ready dates. Ensure full conformity to published policies to ensure a final legal AD for final product
  • Knowledge of material construction and related testing
  • Knowledge of production garment construction and manufacturing
  • Ability to fit a garment and comment to T1 on changes required
  • Knowledge of costing and ability to negotiate as required
  • Fluent English (written and spoken)
  • Advanced IT skills (MS Office) and ability to work with Product Data Management Systems
  • Domestic and International Travel as required
  • Four-year college or university degree in clothing technology and/or manufacturing or comparable education
  • 1-2 years of work experience in garment/textile industry

Product Operations Manager Resume Examples & Samples

  • Fluent in English, both speaking and writing
  • Strong Analytical skills, attention to detail, self-motivated, and able to work in a fast-paced, constantly changing environment
  • Knowledge of Qlik’s Product Portfolio, both usage and licensing model / metrics
  • Understanding of Qlik’s internal processes, mainly regarding sales and license management
  • Advanced knowledge of Qlik core-systems, including NetSuite ERP and SFDC CRM, with experience using Jira, Visio, Atlassian Confluence, and other Change Management, Project related, and documentation systems preferred
  • LI-CR

Senior Specialist, Product Operations Resume Examples & Samples

  • Driving overall end to end operational performance of the Card Services team
  • Foster a culture of continuous improvement and collaboration within the team to implement and drive service delivery excellence
  • Optimize process workflows within then team to deliver ‘best practice’ operational performance to enhance ‘Customer Experience&#8217
  • Develop a strong fulfillment team by promoting teamwork, commitment and customer focused environment
  • Provide proactive leadership; guide, coach and mentor the team to ensure quality and quantity targets are achieved
  • Co-ordinate the daily operational tasks of team members to ensure efficiency is maintained in end to end workflow
  • Create a cross functional environment which adopts a proactive approach to continual learning and knowledge transfer throughout the team
  • Process and track orders, communicate with other departments in order to ensure organizational obligations are maintained
  • Performing quality control of orders
  • Maintaining and exceeding targets and KPI’s

Product Operations Manager Resume Examples & Samples

  • 5+ years experience using a combination of lean and agile (or equivalent) practices to help teams succeed
  • Strong emotional intelligence – actively listens to understand, independent of agreement or motivation, courageously solicits and gives feedback
  • Advocates for the minimum process for maximum efficiency and high-quality output
  • Passionate about technology and building high-quality, user-centered products
  • Strong oral and written communication skills, ability to analyze quantitatively, problem-solve, scope technical requirements and support prioritization exercises
  • Experience coaching agile teams a plus
  • Experience working in global, cross-functional, and/or matrix organizations in an Agile environment
  • Experience administering Atlassian products (JIRA/Confluence) to independently manage tool and process optimizations
  • Passion for education and empathy for learners

Head of Plasma Product Operations Resume Examples & Samples

  • Drives in-line product strategy and key tactical decisions collaboratively with colleagues in Technical Operations and Operating Units (OpU)
  • Ensures Brand strategies are executable from a global Supply perspective with an emphasis on meeting defined quality, compliance, financial and customer service expectations. Is accountable for alignment of Shire Technical Operations activities with OpU goals and objectives. Partners with Commercial leads as appropriate
  • Leads development and implementation of supply network strategies and long range capacity planning
  • Develops and implements a comprehensive global Product or Portfolio Lifecycle Plan (PLP) in conjunction with Commercial and R&D (includes Clinical and other functions as appropriate). This plan will be reviewed and updated at regular intervals based on market potential, competition, financial and network capacity drivers, at minimum, annually
  • Ensures seamless integration of product plans into the manufacturing network. Partners with Technical Operations Leadership, Regulatory, Quality, CMO, PDTS and SC on maintaining uninterrupted supply during launches or regulatory associated transitions. Ensures successful launch of new products and line extensions
  • Provides transparent communication between Commercial Unit and extended TOLT on significant Shire Technical Operations or Brand accomplishments and/or challenges. Uses existing governance forums or develops ad-hoc approaches, as necessary, to ensure transparency
  • Facilitates the prioritization of Brand initiatives and develops corresponding strategies with Shire Technical Operations to address priorities and challenges. Partners with Commercial Leads and business units on these initiatives
  • Tracks COGm and influences targets throughout Shire Technical Operations. Understands drivers and implications on product strategy. Maintains open communication with business unit on product COGs profile and the potential for change
  • Assures accurate development and implementation of lifecycle project budgets to support brand and portfolio needs. Educates Site Leadership and TOLT on product impact from site and network budget proposals
  • Develops and employs applicable governance systems and processes to support Operations Strategy objectives
  • Builds and leads a cross-functional Product Lifecycle Team. Facilitates the assessment of appropriate data required for assessing risk and making decisions on portfolio strategy, prioritization and product improvement initiatives