Consumer Operations Resume Samples

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FD
F Dickinson
Francesco
Dickinson
60877 Tess Bridge
San Francisco
CA
+1 (555) 352 8966
60877 Tess Bridge
San Francisco
CA
Phone
p +1 (555) 352 8966
Experience Experience
Los Angeles, CA
Consumer Operations
Los Angeles, CA
Ondricka-Swaniawski
Los Angeles, CA
Consumer Operations
  • Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution
  • Define and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
  • Execute the COB plan for split operations
  • Lead the team to meet business objectives by developing talent
  • Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
  • Effective Communication for both internal and external stakeholders providing regular updates on the Operations
  • Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks
San Francisco, CA
Head-consumer Operations
San Francisco, CA
Morar, Buckridge and Reichel
San Francisco, CA
Head-consumer Operations
  • Lead talent acquisition, development, engagement and performance management activities for the Consumer Ops COE 2 (Australia, Singapore, NAM(Retail Ops)
  • Provide leadership and strategic direction for developing, implementing and maintaining efficient operations processes across the product lines
  • Provide direction on medium-term and long-term headcount planning in partnership with the respective regional Consumer Operations head and Chennai CSC Head
  • Create opportunities to expand operations capabilities for new products and services
  • Create product and service solutions roadmap for the COE
  • Strategic Direction and Thought Leadership
  • Position Title - Head of Consumer Ops CoE 2 (Australia, Singapore, NAM - Retail Ops) - Chennai CSC
present
Dallas, TX
MD & Site Head-chennai CSC & Head of Consumer Operations Business Unit
Dallas, TX
Huel and Sons
present
Dallas, TX
MD & Site Head-chennai CSC & Head of Consumer Operations Business Unit
present
  • Provide oversight to the established Workgroups to ensure continuous focus on meeting and exceeding CSC Site Standards
  • Full management responsibility for team – hiring and firing, performance evaluation and compensation within the guidelines of the Company
  • Manage and be responsible for the overall performance of Chennai CSC
  • Ensure the improvement and sustainment of strong VOE scores for Chennai CSC
  • Manage Audit reviews; oversee corrective action plans
  • Project management and team resource allocation
  • Ensure delivery of high-quality and relevant analytics solutions by the Chennai CSC organization
Education Education
Bachelor’s Degree in Supervision
Bachelor’s Degree in Supervision
University of Massachusetts Amherst
Bachelor’s Degree in Supervision
Skills Skills
  • Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)
  • Ability to handle pressure, Strong inter-personal skills
  • Ability to prioritize; analytical thinking and attention to detail
  • People and Process Management, strong Communication and decision making skills
  • Team building - Ability to manage diverse teams, conflict management
  • Good customer service skills, service oriented
  • Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
  • Good oral and written communication skills (call outs to customers)
  • People and Process Management, Communication skills
  • Flexible to work in any shift
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15 Consumer Operations resume templates

1

Head-control, Consumer Operations Resume Examples & Samples

  • University degree in area of business or finance, MBA or master preferred
  • Superior judgment to take appropriate course of actions in response to regulatory changes
  • Attention to details and comprehensiveness with ability to think through process thoroughly
2

Consumer Operations Manager Resume Examples & Samples

  • Project a positive company image; adhere to department and operational standards and objectives; insure positive customer satisfaction results
  • Manage and oversee the department processes including sales quotations, orders, credits, adjustments, returns, etc. in SAP
  • Communicates backorders, substitutions, pricing and product compatibility to customers, business desk, salesforce, credit and supply chain stakeholders
  • Escalates as necessary any backlog work items, and works across supply chain and other departments for resolution to customer issues
  • Thoroughly understands the system interfaces to and from SAP as well as the downstream processes
  • Managing Consumer Customer Service, web chat and social media channels for inbound and outbound delivery
  • Responsible for thorough knowledge of all department operations
  • Recommends process improvements, documents and presents those improvements, oversees testing of all new system functionality impacting the department
  • Reviews and analyzes reporting including productivity, accuracy rates, order and billing blocks, warehouse rejections, backorders for large customers, and incomplete orders and billing documents and all reports pertaining to Sarbanes Oxley compliance
  • Reviews financial transactions monthly for adherence to key controls and audit guidelines
  • Manages, analyzes and evaluates workload, team issues, concerns, and recommendations
  • Interviews, hires and trains regular and temporary employees
  • Responsible for coaching/developing direct reports, evaluation of employees and reports, workflow and backlog reports, productivity estimates to Senior Management
  • Manages attendance policies, performance issues, schedules, vacation calendars, and departmental training
  • Management experience in a customer service supply chain environment
  • Experienced in mobilizing a support team in an eCommerce company
  • Experienced in leading/supervising a support team in an eCommerce company
  • Experienced in support roles for eCommerce platform
  • Experience with Sales Force Live Agent or similar technology
  • Knowledge in social media tools and techniques
  • Able to maintain confidentiality
  • Excellent oral and written communication including critical reading skills
  • Critical Thinking & thought leadership
  • Identifying solutions and ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Minimum of 5 years leadership experience leading supervisors and teams
  • Experience in an inbound consumer customer service group
  • Comfortable with basics of different personal and mobile computing technologies
  • Candidate should actively participate in social media activities like blogging, community development and management, social bookmarking, commenting, etc
3

Regional Consumer Operations Manager Resume Examples & Samples

  • >10 years of work experience within financial services, large program or project management experience would be an advantage
  • Should have a good business and operations knowledge orientation rather than pure system orientation
  • Strong Excel and PowerPoint skills are essential; candidates must bring samples of presentations that they have previously done
  • Ability to take initiative and work independently; able to work well with cross-functional seniors and peers
  • Ability to work on a flexible late hour schedule as per global timezone requirements
4

Head-consumer Operations Resume Examples & Samples

  • Products- Liabilities, Credit Cards, Insurance, Mortgages, Capital Markets, Fixed Deposits
  • Services - Card Operations, Utility Operations, Account Opening, Maintenance, Closures, Settlements, Reconciliations, Chargebacks, Customer Investigations, Fund Transfers, Payment Operations, Projects and Process Management and Regulatory Reporting
  • Geographies Covered - Australia, North America, and Singapore
  • Position Title - Head of Consumer Ops CoE 2 (Australia, Singapore, NAM - Retail Ops) - Chennai CSC
  • Strategic Direction and Thought Leadership
  • Create product and service solutions roadmap for the COE
  • Provide leadership and strategic direction for developing, implementing and maintaining efficient operations processes across the product lines
  • Source new migrations by engaging senior stakeholders in Business and O&T verticals (expected to transition 500 FTEs every year)
  • Create opportunities to expand operations capabilities for new products and services
  • Actively engage with leadership for Global Consumer Operations off-shoring strategy
  • Requires leadership skills in managing large, diverse teams and stakeholders spanning varied geographies
  • Advanced level experience in a related role with extensive experience in business, functional and people management
5

Consumer Operations Improvement Analyst Resume Examples & Samples

  • Candidate will be responsible for identifying the current state and developing the future state end-to-end policies, procedures and associated documentation for the assigned business process areas
  • Responsible for solving complex business problems, breakage points and identifying operational gaps as part of the creation of the future state next steps, impact, prioritization, and estimates to remediate including proposed roadmap
  • Support overall process of improving internal branch, help line and call center efficiency and detailing potential training gaps
  • Responsible to provide mobilization expertise to the Consumer Operations, Operational Risk Management, Compliance, impacted business team mates and any other impacted stakeholders
6

Consumer Operations Oversight Function Head Resume Examples & Samples

  • Minimum Bachelor’s Degree or equivalent professional qualification
  • Strong experience in dealing with auditors and regulators
  • Sound understanding of the regulatory framework surrounding lending products (ASIC Act, NCCP, Debt Collections Guidelines, Privacy Act and relevant Guidance Notes)
7

Consumer Operations Manager Resume Examples & Samples

  • College degree required with a minimum of 5 years’ experience in online ad operations management
  • Extremely detail focused and self-motivated
  • Advanced excel skills (pivot tables, vlookups, concatenate, data manipulation, etc.)
  • Knowledge of analytics platforms (Omniture Site Catalyst, Google Analytics, Amplitude, Tableau) and ability to create dashboards
  • Knowledge of HTML/CSS and JavaScript coding languages
  • Knowledge of targeting & tracking best practices
  • Familiarity with developer tools used for troubleshooting ad issues across all ad types including display, video, and mobile (Chrome developer tools, Charles, Fiddler, Firebug, Tamper, JIRA, etc.)
  • Familiarity with digital ad serving concepts (CPM/CPA/RTB/ROI
8

MD & Site Head-chennai CSC & Head of Consumer Operations Business Unit Resume Examples & Samples

  • Continue to evolve Chennai CSC into a preferred destination for top talent within Citi and also outside
  • Continuously evolve Chennai CSC talent and skillset to cater to Citi’s resource and location strategy
  • Ensure the Chennai CSC team is always optimally staffed and with the right talent to ensure delivery SLAs with the local markets are met
  • Manage and be responsible for the overall performance of Chennai CSC
  • Ensure delivery of high-quality and relevant analytics solutions by the Chennai CSC organization
  • Provide oversight to the established Workgroups to ensure continuous focus on meeting and exceeding CSC Site Standards
  • Ensure the improvement and sustainment of strong VOE scores for Chennai CSC
  • To comply with Citigroup business standards and audit standards
  • To achieve satisfactory rating for internal audit and be always audit-ready for internal and external reviews
  • Manage Audit reviews; oversee corrective action plans
  • Leadership – Banking Operations, Site and People Management
  • 20+ years of experience including 15+ years of managerial/operational experience
  • Experience in running a P&L/managing budget
  • Experience attracting top-talent
  • Demonstrated ability to set strategy/direction and follow through on execution while maintaining high levels of quality
  • Proven track record of exceeding performance expectations and delivering results
  • Ability to manage, coach and mentor leaders and team members
  • This role requires in-depth knowledge of Bank operations
  • Knowledge of budgeting, cost controlling and financial management
  • Requires experience in large transformation programs and adept in communication across senior stakeholders at country, regional and global stakeholders
  • High level of Analytical and Influencing skills
  • In-depth understanding of function and industry advances in the field of analytics
  • Ability to cross reference industry best practices and implement it locally at the site as well as deploy local best practices globally amongst all sites
  • Ability to Coach and Mentor Leader of Leaders and their organizations towards a vision
  • Should understand business & drive client value through Ownership and Accountability: Self and team
9

Head of Core Consumer Operations Resume Examples & Samples

  • Experience in financial management in terms of budgeting/forecasting, expense management and product allocations
  • Experience of managing and coordinating customer support delivery in a time-critical environment with tight SLAs
  • Experience of a financial services environment as well as a Risk and Controls environment
  • Demonstrated people leadership/management
  • Will be highly-motivated, strong performer
  • Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment
  • Should demonstrate a commitment to quality and attention to detail
  • Strong communication, both written and verbal
  • Strong controls orientation
10

Head of Consumer Operations Chennai CSC Business Unit Resume Examples & Samples

  • 12+ years of operations experience, including 8 years in senior managerial roles and experience of program management and managing regions or global functions
  • Experience in management of large operations team with coverage various products and services – Liabilities Ops, Investment Ops, Card Ops
  • Experience in large transformation programs
  • This role requires in-depth knowledge of Consumer Bank products
  • High level of analytical and influencing skills
11

AVP Consumer Operations Pune CSC Resume Examples & Samples

  • Effective escalation procedures to raise potential reputational risks and franchise issues
  • Maintain a robust COB plan
  • Meet the financial/budgetary expense plan
  • Very good understanding of banking operations and branch facing processes
12

VP Consumer Operations Pune CSC Resume Examples & Samples

  • Effective Communication for both internal and external stakeholders providing regular updates on the Operations. Develop strong working relationship between the Consumer Ops site team
  • Build and maintain effective communication channels between employees
  • Very good understanding of branch facing processes
  • Leadership stills; strong communication and presentation / public speaking skills
  • Knowledge of Investment & Insurance Operations
13

Manager Consumer Operations Resume Examples & Samples

  • Employee initiatives, address people issues, effective on-boarding and training, staff has clear goals and expectations
  • Execute the COB plan for split operations
  • 6-8 years of which 2-4 years in Operational process management in Retail Banking Operations
  • Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)
14

Consumer Operations Enterprise Growth Initiatives Resume Examples & Samples

  • Drive change initiatives primarily focused on teammate communications and education
  • Participate/provide input in business case development
  • Use tactics and plans provided by functional partners to develop plans and drive actions
  • Identification and design of end to end processes and routines across teammate and client tools and systems
  • Creation and implementation of teammate and client tools needed to deliver satisfactory client experience
  • Support ongoing education on key processes for teammates and clients
  • Setting metrics and goals to ensure sustainement of tactics
  • Development of control plans
  • 3+ years in a client facing position within the Retail or Commercial Line of Business within the last 5-10 years
  • 1+ year(s) experience independently managing projects that cross at least two lines of business and/or functional areas
  • A minimum of one discipline which may include consumer sales/service expertise, change management and process design
  • Experience in business process design and improvement initiatives
  • Recognized as an expert corporate consultant in multiple disciplines
  • Experience leading or participating on formal, defined project teams
  • Experience leading or managing a segment of the project work
  • Manage project budgets and spending or P/L experience
  • Bachelors or Master’s degree in a relevant field of work or an equivalent combination of education and work related experience
  • 5+ years’ experience in a branch operations role with demonstrated proficiency in multiple disciplines related to the position
  • Retail or Commercial LOB management experience
  • Broad knowledge of general banking practices across all LOBs and functional units
15

Consumer Operations Execution Senior Specialist Resume Examples & Samples

  • Excellent organization skills and ability to multi-task
  • Excellent time management skills and written/verbal communication
  • Excellent interpersonal skills and capacity to work independently
  • Excellent analytical skills and detail oriented
  • Basic knowledge of call center computer applications and outbound predictive dialing systems highly desired
  • Experience with SAS, SQL, Visual Basic required
  • Proficiency in PC skills
  • Extensive use of Excel for data manipulation and reporting
  • Advanced MS Access Data Base
  • Advanced MS Word
  • Advanced MS PowerPoint
  • 5+ years, Financial services industry or call center business line experience preferred
16

Consumer Operations Resume Examples & Samples

  • Ensure a Pristine Control Environment
  • Ensure compliance with all regulatory requirements and internal Citi policies
  • Employee initiatives/Employee Engagement
  • Effective Communication with internal and external stakeholders
  • Graduate with 6-8 years of which 4-6 years in Operational process management
  • Managed a team for 2-4 years
  • Exposure to Funds Transfer/Loans/Investment Products/Operations would be preferred
  • Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
  • Good oral and written communication skills (call outs to customers)
  • Ability to prioritize; analytical thinking and attention to detail
  • Ability to handle pressure, Strong inter-personal skills
17

Consumer Operations Execution Senior Manager Resume Examples & Samples

  • Projects, strategy, and other operational support areas
  • Support senior management in their efforts to grow the business and accountability for the communication of strategic business decisions
  • Contribute to strategic planning, implementation, execution and monitoring within area of expertise
  • Manages high-level business strategy, coordinating business architecture, making general assessments of new business opportunities and analyzing trends and drivers within business areas and locations to optimize medium term strategy
  • Manage financials at or below targets
  • Manages, develops, and reviews all strategic growth / diversification and financial business plans including potential mergers, acquisitions and divestitures
  • Provide support on process re engineering, information management, technical implementation and business strategy
  • Proactively identifying and remediating risk issues timely
  • Demonstrate sound colleague talent and relationship management practices
  • Engaging and motivating their colleagues by providing feedback and reinforcing desired behaviors
  • Requires in-depth conceptual and practical knowledge in own areas and knowledge of other areas
  • Integrates industry best practices in own area to the achieve of objectives
  • Guides, influences and persuades others internally and/or externally
  • Identifies and resolves moderately complex business problems
18

Consumer Operations Execution Profesional Resume Examples & Samples

  • Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the business at a broader level. Develops, implements, and monitors business strategy by creating, deploying and measuring corporate business strategy and ensures that the results are monitored
  • Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that the solution is capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of change
  • Investigate, document and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints. Provide logistical support for key team and business unit wide projects and initiatives
  • Assist with managing operational and administrative support for the business in the region to include business strategy; financial management; improvement activity; program governance, measurement systems & reporting; risk and compliance support, people support and development; project resourcing, and internal program consulting services
  • Develop and maintain effective working relationships with peer level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan
  • Understands key business drivers; uses this understanding to accomplish own work
  • Explains information to others in straightforward situations
  • Solves standard problems by analyzing possible solutions using experience, judgment and precedents
19

Consumer Operations Associate Resume Examples & Samples

  • Moving files in and out of the vault
  • Tracking and filing documents in the servicing file
  • Attention to detail is very important as misfiling can create issues
  • Must be well organized
  • Knowledge of mortgage documents very helpful
  • Requires a lot of physical movement to include standing, bending, reaching and stretching
  • Must be able to lift up to 50 lb boxes throughout the day
  • Intermediate Excel
  • Intermediate Word
  • Must be able to lift up to 25-50 pound boxes
20

Director, Consumer Operations Resume Examples & Samples

  • Build, lead, and evolve a diverse team of Demand Planners and Program Managers to meet and exceed key objectives
  • Continuously improve forecasting techniques, method, and approach with the objective of achieving optimum accuracy
  • Evolve and maintain documentation and standard operating procedures for demand planning processes and IT system requirements
  • Make recommended adjustments to forecast and inventory targets based on changes in demand and market trends while meeting KPI objectives and exceeding customer expectations
  • Lead daily, weekly, and monthly forecast and inventory planning meetings with a cross-functional team to review forecasts and inventory goals
  • Own disposition of finished goods end-to-end
  • Own and manage the supply commit process
  • Be the primary operations representative to retail accounts and cross-functional peers
21

Director Consumer Operations Resume Examples & Samples

  • PURPOSE: Define, lead and implement strategic cross-functional consumer centric programs (NPS) ensuring successful execution and generation of expected benefits thus contributing to the achievement of the agreed upon Global Brands objectives
  • PROJECT MANAGEMENT: Lead strategic cross-functional projects and manage strategic cross-functional program
  • PROJECT CHARTER/ OBJECTIVES: Manage resources and cross-functional project team and ensure proper staffing
  • RESOURCES/ BUDGET: Define project charter objectives and budget for complex/ global / cross-functional projects. Support program set-up
  • COMMUNICATION: Lead project communication and drive program communication. Lead Steering Board and Sponsor meetings
  • PROCESS: Define project and process framework and embed in inline business process
  • SYSTEMS: Define project and systems framework and embed in inline systems landscape
  • Knowledge, Capabilities and Experience
  • Possess a strong set of skills acquired through advanced training, study and experience
  • Broad & deep knowledge in own functional area, combining with broad knowledge of other areas
  • Consulting skills, strong communication and negotiation skills
  • Resolute and a good problem solver
  • Strong project & change management skills
  • Strong people management/interpersonal skills
  • Minimum 10 years of experience in job or job function
  • As manager of Experts 3 years management experience required
  • Ideally expertise knowledge of Medallia, Qualtrics knowledge as a plus
  • Minimum 5 years’ experience as project / program manager, PMO management
  • Profound knowledge of statistical methods
22

Consumer Operations Execution Manager Resume Examples & Samples

  • Review, approves and insure efficient processing of complex default transactions including foreclosure sales, short sales, deed-in-lieu foreclosure, borrower suspense and borrower incentive
  • Manage department efficiently and within budgetary parametes
  • Recommends and implements changes to improve processing efficiency and quality
  • Recruits, hires, trains and mentors employees
  • Motivate, incentivize and reward desired behavior through constructive feedback and utlilizing rewards and recognition
  • Strong mortgage banking and default mortgage servicing knowledge and experience
  • Knowledge of mortgage investors and insurers
  • Robust problem solving and analytical skills
  • Superior customer servicing orientation, including internal customers
  • Strong ability to multi-task and function efficiently in a high volume deadline-oriented environment
  • Proven management capabilities
  • Solid knowledge of the MSP mortgage servicing platform
  • Familiarity with accounting and financial concepts and practices
  • Solid knowledge of MS Excel
23

Consumer Operations Treasury Analyst Resume Examples & Samples

  • Working closely with Desk to perform end-to-end process of transactions concluded by Traders on Treasury products of Consumer business. This include Trade validation, Trade booking, settlement, confirmation generation, financial posting of entries, Mark-to-market valuations, reconciliations, regulatory reporting and investigation
  • Perform settlement within standard turnaround time
  • Perform trade validation within standard turnaround time
  • Handle users’ and correspondent banks’ enquiries promptly
  • Monitor exceptions a/c on daily basis on control and regulatory reporting related
  • Liaise with partners to resolve any production issue
  • Work closely with various groups of users; identify opportunities to streamline business processes; as well as to manage the implementation of the projects
  • Must have 4-5 years of work experience in Financial and investment banking operations
  • Must have knowledge and experience of Trade settlements in Treasury, Securities or Derivatives
24

Consumer Operations Execution Professional Resume Examples & Samples

  • Create and deliver through the full sign off process business requirements documentation by working with Key Stakeholders to elicit information and gain agreement
  • Utilizing key stakeholders and other available resources research, facilitate discussions, analyze and evaluate options and provide recommendations to the Program Manager/Project Manager
  • Identify and record risks, issues, dependencies and assumptions in accordance with project standards
  • Collaborate with project stakeholders to ensure end solution meets requirements and gain an understanding of the context and impact of the process to the business line
  • Document procedure and policy changes from current state model showing future state impacts of project and manage through the full sign off process
  • 5 – 7 years of relevant work experience
  • Accounting experience is highly desired, but not required
  • Strong problem solving and time management skills, a superior customer service
  • Orientation and proven analytical capability
  • The ability to multi-task and function efficiently in a high-volume, fast-paced, deadline oriented environment is truly important
  • Solid knowledge of MS Access, Excel, PowerPoint and Word
  • Basic understanding of project management techniques/methodologies
  • Solid written, verbal and interpersonal skills as well as a willingness to give/receive support to/from other team members through development and coaching
25

Consumer Operations Execution Professional Resume Examples & Samples

  • Monthly default reporting to GSEs - Fannie Mae and Freddie Mac
  • Monthly GNMA Master Delinquency Report including measurement against delinquency ratio thresholds
  • Default report for FHA, VA, RHS and private mortgage insurers
  • Expert-level knowledge of mortgage banking requirements including investor guidelines and default reporting
  • Ability to make independent decisions and exercise sound judgment
  • Organized work habits
26

Liaison Control Consumer Operations Resume Examples & Samples

  • Work as an MCA facilitator to coordinate risk monitoring and mitigation, Testing, Risk Analysis, and Maintenance to ensure an effective MCA for the unit (MCA - MANAGEMENT CONTROL ASSESSMENT)
  • Implementation and reporting of the implementation of KYC/AML/Sanctions Compliance and AB&C programs (KYC-Know Your Customer, AML- Anti Money Laundering, AB&C – Global Sanctions and Anti-Bribery and Corruption)
  • Identification, Escalation, Communication, Corrective Action Plan Tracking, Coordination, Training and alignment to new requirements of the Issue Management Policy and Guidelines for the unit
  • Planning and coordination of Internal and External Reviews (i.e. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)
  • Champions within Unit in terms of definition and monitoring of Data Integrity, Quality, Remediation and Strategy
  • Active escalation of emerging risk and issues identified within the business
  • Ensure Office Management policies implementation (i.e. Record Management, Information Security, Fraud Management, Vendor Risk Management (AB&C and Data Privacy), Continuity of Business (CoB), etc)
  • Undergraduate degree desirable with at least 5+ years of experience Financial services industry experience required
  • Knowledge of compliance, risk and control, internal control & Audit. 3-4 years of experience
  • Fluent English and Spanish
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
  • Passion, humility, integrity, positive attitude and mission-driven
  • Excellent influencing, facilitation, and partnering skills with key stakeholders and Management
  • Goal-oriented
  • Strong interpersonal skills – including teamwork and organisational skills
  • Strong attention to detail and ability to multi-task
27

Manager Sub-region Consumer Operations Resume Examples & Samples

  • Bachelor’s Degree (Preferably Master’s Degree / MBA)
  • Microsoft Excel expert
  • Microsoft PPT is a must
  • Access is a strong desire
  • Capable and comfortable with quickly learning and exploiting data inside Lenovo Systems
  • Statistical analysis a plus
  • Managing information and turning it into knowledge better than most
  • Work well with others/team player
  • Excellent communication skills whether through e-mail, phone, or face-to-face
  • Ability to work on multiple tasks/projects and prioritize
  • Excellent confrontation capabilities
28

Consumer Operations Execution Senior Professional Resume Examples & Samples

  • Assisting the business units in defining and scoping projects, initiatives and representing Deposit Operations at the New Business Initiatives Subject Matter Expert Forum
  • May also participate as a Project Control Committee or Project Steering Committee member or leader for projects that have impact to Deposit Operations and its functions
  • Assisting in the development and authorship of executive communications and presentations up to and including Board level and regulator communications, and may represent Deposit Operations on behalf of the Head of Deposit Operations in a variety of settings, including at the executive level
  • In the event of a business incident, the candidate may be required to coordinate with departments to assess and mitigate business impacts as well as participate in Bronze Team calls with Business Incident Management
  • 5+ years of related experience in operations, project management and bank application systems
  • Ability to build cooperative relationship with all department managers in Deposit Operations, Operations Risk, Consumer Banking Distribution and Consumer Banking Risk
  • Communicates easily with colleagues and is at ease with substantive presentations to all levels of management; is able to organize, write and deliver impactful presentations
  • Track record of managing relationships with a wide variety of stakeholders
  • Must be a collaborative team player who enjoys working with, and as part of a larger group; open and honest with peers and superiors
  • Demonstrates excellent ethical and professional standards
  • A creative thinker who is not afraid to suggest new ideas
  • Excellent process management capabilities
  • Adapts to changing requirements and is able to balance competing priorities
  • Excellent organizational skills with the ability to multi-task and manage multiple, mission-critical initiatives
  • Relationship oriented approach; able to build profitable partnerships Results-driven with the ability to translate needs into business opportunities
  • Demonstrated ability to interface with all levels and functions of an organization
  • Minimum 7-10 years experience in financial industry
  • Minimum 7-10 years experience in operations
29

Consumer Operations Dispute Analyst Resume Examples & Samples

  • Establish and foster positive working partner relationships
  • Point of contact for partners to fulfill research requests, create disputes, support the dispute process, analyze data and provide results to meet the requests
  • Assist and own monthly data furnisher reports and audit presentations, (calls and in person /webinar)
  • Assist and present requested internal /external customer training
  • Work closely and build a good working relationship with team peers
  • May interact with industry competitors in a neutral environment to identify best practices and special projects
  • Act as consumer services liaison to internal Equifax compliance, legal, sales and technical teams
  • Ensure all activities meet compliance guidelines following FCRA and Company policies
  • Responsible for EFX portion of system testing and disaster recovery
  • Participate in GCS user acceptance testing
  • Budget accountable
  • Bachelor’s degree or equivalent combination of relevant professional experience and education required
  • 3 years (required) 5 years (preferred) of previous banking or credit industry experience
  • Knowledge of Credit Reporting Resource Guide, ( Metro 2) and CFPB preferred
  • Ability to create PowerPoint and Visio presentations for customer engagement
  • Proven presentation skills
  • Ability to successfully interact with Data customers
  • Excellent interpersonal decision making skills
  • Strong skills with leadership ability
  • Ability to effectively interact with all levels of management
  • Proven working skills with MS Office suite, Spotfire and business analytics tools
30

Consumer Operations Execution Professional Resume Examples & Samples

  • 3 - 5 years experience with MS suite of products intermediate experience of (Excel, word and PowerPoint)
  • 1 -2 years with operation and process re-engineering experience
  • Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets
31

Consumer Operations Execution Senior Specialist Resume Examples & Samples

  • Primary focus is on end to end execution within defined processing parameters with expansion based on developing capabilities and or experiences. Accounting deliverables are expected to be completed timely, accurately with focus on attention to detail. Ability to understand and articulate the end to end lifecycle of assigned accounting process. Ensure procedures and accounting policy guidelines are adhered to when performing your work, as measured through quality checks by management/team leader. Understand and comply with regulatory requirements that impact your work including state and federal laws
  • Focus is on exceeding customer expectations, doing the right thing, thinking long term, and working together.Respond to internal/external customer inquiries within 24 hours
  • Understanding the importance of risk management and how it impacts your daily responsibilities, always ask the 5 whys to ensure complete understanding. Complete required Regulatory and HR compliance training each quarter by established deadlines. Escalate risk issues to management immediately
  • Perform your daily responsibilities leading by example and demonstrating attributes worthy of recognition.Adhere to HR policies, including attendance
  • Requires skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
  • Applies knowledge of how the team integrates with other teams to achieve objectives
  • Explains job specific information
  • Provides solutions to atypical problems based on proven practices or procedures
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MCA Analyst Consumer Operations Resume Examples & Samples

  • Work with MCA owners and key process owners to facilitate and coordinate risk monitoring and mitigation, Testing, Risk Analysis, and Maintenance to support the business effective control environment
  • Provide information regarding MCA during Internal and External Reviews (i.e. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)
  • Promote active escalation of emerging risk and issues identified within the business
  • Assist the business groups in completing a comprehensive Annual Risk Assessment (ARA) and perform ongoing monitoring procedures defined in ARA
  • Assist in raising IBAMs and strengthening issue notification and escalation
  • Assist in delivering ‘Deep Dive’ Reviews for Risk Identification, Analysis, and Management
  • Provide risk and control subject matter expertise to the Consumer Operations business in managing risks
  • Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management
  • Coordinate and perform control testing as part of the MCA for Consumer Operations. Tracking the status of MCA completion and the escalation of exceptions / control failures
  • Ensure compliance of the annual control must win battles (MWB) assigned by the Banamex Office of Governance & Control in alignment with the control key objectives of Grupo Financiero Banamex (GFB)
  • An ideal candidate would preferably be professionally qualified and have at least 2+ years of internal audit/compliance/risk background gained in consumer banking
  • Undergraduate degree Professional qualification (CPA, Internal Audit) preferable
  • Undergraduate degree (Business, Industrial Engineer, CPA, Economist, etc.)
  • Intermediate in English and Spanish
  • Action-oriented, flexible, and innovative approach to operational management
  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed
  • Influencing, facilitation, and partnering skills with key stakeholders and Management
  • Strategic and goal-oriented thinker
  • Excellent interpersonal skills – including teamwork and organisational skills
  • Knowledge of regulatory obligations surrounding consumer banking products
  • Ability to work autonomously and as part of a team
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Consumer Operations Execution Manager Resume Examples & Samples

  • Directly manages colleagues in Special Loans and the Customer Experience Team (CET)
  • Oversight duties include but are not limited to ARM's, SCRA, Assumptions, Subordination, Step Rate and Balloon Loans
  • Ensure research is accurate and letters address customer concerns
  • Directs workflow and ensures tasks are completed timely
  • Provides coaching and feedback to colleagues as needed
  • Identify and manage risk issues as applicable
  • Maintain procedures
  • Bachelors Degree in Business Administration or other similar discipline
  • 4 to 8 Years of Mortgage Experience
  • 4 Years of Management Experience
  • Demonstrated Effective Communication skills in dealing with both internal and external customers, partners and management
  • Special Loans Experience and/or Customer Contact experience a plus